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Best Western Plus North Shore Hotel, Danvers

4.5/5  - basé sur 157 notations.
50 Dayton Street, 01923-1018, Danvers, United States - See map
Best Western Plus North Shore Hotel - Beautifully designed canopy over hotel entrance The Best Western Plus North Shore Hotel is ideally located in the center of Danvers. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus® North Shore Hotel is conveniently located just 15 miles north of Boston and seven miles from historic Salem. This Danvers, MA hotel in the Greater Boston area is near scenic Rockport, Gloucester, Salem State College, Gordon College, Endicott College, the Salem Witch Museum, the Peabody Essex Museum, the New England Aquarium and the Museum of Science, Boston. Additional points of interest include: Bunker Hill Monument a Boston National Historical Park site, Hammond Castle Museum, Salem Wax Museum, Salisbury Beach State Reservation and the Cape Ann Whale Watch. Sports enthusiasts will love the hotel's close proximity to TD Garden, home of the Boston Celtics basketball team and the Boston Bruins hockey team, and Fenway Park, home of the Boston Red Sox baseball team. A visit to the nearby Boston Children's Museum is perfect for families. This Greater Boston area hotel is only minutes from the seacoast and mountains. A variety of restaurants and cocktail lounges are located in the surrounding area. Guests of this Danvers, MA hotel will enjoy a free full hot breakfast that includes a make-your-own waffle station, eggs, sausage and features a variety of morning delights such as mini-muffins, assorted yogurts, hot and cold cereal, English muffins, bagels & cream cheese, doughnuts, juices and coffee.

Best Western Plus

North Shore Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 157 guest reviews
NOTE ISSUED
Excellent
100
Very Good
36
Average
15
Poor
2
Terrible
4
REFER TO NOTICE
Business Business
12
Couples Couples
46
Family Family
67
Friends getaway Friends getaway
18
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A very nice hotel"

4
09/11/2018

The property is well maintained, the furnishing are up to date, the beds comfortable and an excellent staff. This is a very nice hotel and we were well satisfied with the overall experience. I would highly recommend it.

"Enjoyable"

4
08/11/2018

Dual carriageway until the last one hundred yards then be careful, the access is at a road junction. Plenty of free parking. Reception on the first floor (USA 2) wonderful, they had received and stored parcels pending my arrival. The reception is warm and pleasant. Artwork throughout the hotel was very interesting. Decorations throughout were in good order. Our bedroom was on the ground floor (USA 1), it was well furnished and comfortable. An excellent breakfast was included. The pool was cold during our stay due to a broken boiler (it was being worked upon). Unfortunately the pool room was also cool.

"Best Western Danvers Ma"

5
05/11/2018

I always find the staff work very hard to meet and exceed, visitors stay. Rooms are clean , beds are super comfy .There is a small plaza with restaurant and convenience store 7-11? and few other small stores close by.

"Tough to review- see below"

3
03/11/2018

So, bear with me for this review: Pros: Clean room, plenty of parking, fridge in room, quiet, close enough to Salem to be a good resting point for a trip to Salem not directly IN Salem. Friendly staff. Good Free breakfast. Cons: A bit annoying to get to (location based on the split highway) but that entire area is like that. Would be tricky without a GPS. While there is plenty of parking, it's up hill (poor planning when building the facility). Had a shower that didn't work well-- tub didn't drain well and there was no water pressure, so I spent 2 days with soap residue in my hair. Was told on check in that there weren't any other available rooms, so I just dealt with it. Hard for me to believe that there were no other rooms in the entire hotel, but okay (parking lot not even close to full). On check out I told the manager the problem and he seemed concerned and was going to have maintenance get right on it. Hope that happened. Overall not a bad experience. Over-priced in my opinion given location. Suspect I was lied to on check in about having no other available rooms but can't prove it, but it did leave a bad taste in my mouth.

"A good place to stay on the way to or from Boston"

4
31/10/2018

A good hotel for staying a night when travelling to or from Boston. Easy accessible and with a big parking space. Good rooms, good breakfast, good lobby and a warm swingingpool. Several restaurants within a 10 minutes drive.

"Value"

1
16/10/2018

This was an affordable and surprisingly nice motel option for this area. The breakfast was better than most and the building is newly renovated. Sleep was quiet and comfortable. Intend to stay there again!

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
I really appreciate the wonderful review you have submitted about your stay with us but the 1 dot rating you left is the worst rating when I believe you meant to leave us a 5 dot rating instead. Hopefully everyone reading this recognizes this review is a very positive one despite the mistakenly low rating.

"Good for a stop over"

4
11/10/2018

We stayed here for one night after flying into Boston airport. We were traveling up to New Hampshire so wanted to stay north of Boston. About a 30 minute drive from the airport. Not the easiest to find off the freeway but sat nav helped. Arrived late but pleasantly and efficiently booked in. Our room was big and clean. Modern furniture. The AC was very noisy so had to turn it off. Bed was comfortable. Breakfast was very good with a good selection. Only complaint was the hotel is a bit isolated with nothing near by. We were able to order some food into our room but fancied popping out. Overall a decent place to stop which suited our needs

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us and then taking the time to write this nice review. We're quite pleased you enjoyed your room and especially our breakfast offerings. Hopefully we'll see you again soon and we can direct you to a few local food and drink establishments.

"Nice hotel, not great location"

4
11/10/2018

The hotel is what you expect from a Best Western: clean, comfortable rooms, free coffee, good breakfast. Staff were pleasant, shower was good, parking was ample so no real complaints. The location isn't great, as there is nothing within walking distance, so you have to drive even to get something to eat.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for recognizing all the positives of our hotel. We appreciate seeing that you found us clean and comfortable and pleasant. Sorry you didn't like our location though. I don't know if you tried it or not, but there is an Italian restaurant behind the hotel that is a 4-5 minute walk away and also a Pizza place just past the restaurant too. Hopefully we'll have the chance to host you again and you can try one, or both, of those places.

"Bright & Shiny if a bit Boring"

3
09/10/2018

room 310 king 2 nights After a somewhat tricky turn from the hwy/local street & up a very steep hill you arrive at what appears to be quite a new hotel. Nicely kept yard & large clean parking lot. This hotel is very handy to I 95 & US 1; not so much to get to the shore. Check-in was fast, we were welcomed as members. Not a warm fuzzy welcome but efficient. The common areas were clean & bright, nearly blindingly bright with lots of white & bright green & blue walls and furniture. Beautiful patio w/ fire-pit. 24 hr coffee/tea. Room 310 is very large --has large wasted floor space just inside the door. Pluses: good lamps, large couch, nice tv (so-so channel choices), quiet, clean, shower/tub combo Minuses: only one bench for suitcase--no stands,, noisy a/c, art sterile, modern Breakfast was in large room & had the usual, expected items. The guest laundry had good equipment but the room needed a good cleaning

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for staying with us and also taking the time to write this review. I'm so sorry we didn't give you a 5 dot worthy stay while you were here with us. I appreciate your suggestions and we will work to make every stay feel like a 5 dot stay.

"Noisy Neighbors"

3
06/10/2018

There was a wedding party on our floor that thought they had the entire floor. Had to call security twice in order for them to shut up after midnight. Front desk did not seem to be concerned about it.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us. I am very sorry you ended up with some noisy neighbors, that can be a frustrating situation. Wedding revelers can be the toughest of all guests to reason with but I'm glad our security team was able to quiet them down eventually. Our apologies for their behavior. Hopefully we'll have the chance to host you again on a night without wedding parties here.

"Great Value Hotel"

5
06/10/2018

My husband and I stayed here for two nights earlier this week prior to flying to Dublin from Boston. We were efficiently checked in by Alan and were perfectly happy with our huge room on the first floor ie basement. We made good use of the guest laundry (detergent available from reception for $1 per load) and were surprised at the size of the pool and quality of the gym. Beds were very comfortable and we slept well. There is nothing really close to the hotel, so you need to use the car for everything, but there is plenty of free parking available. The free buffet style breakfast is very comprehensive, with a good selection of hot and cold items. My only complaint would be that the toasters took forever! The entire property is very clean and well maintained, as are the grounds. I would have no hesitation in recommending this hotel.

"What a great value!"

5
02/10/2018

This hotel far exceeded my expectations. At $130/night, best value on boston's north Shore. It looks like a regular hotel in the pictures, but they do not do justice. Best of all is the friendly service (especially Alan at front desk). Lots of unexpected extras like a pool, very clean rooms, a fridge & microwave in the room, cookies each afternoon in the lobby, and a breakfast buffet each morning. Thanks so much!

"Newly remodeled Hotel"

4
23/09/2018

Our family stayed here during our daughter's wedding weekend. It is very nicely decorated in modern, bright colors. Front desk help is not overly friendly but hotel is clean, big, and attractive. The beds in our room were very comfortable, and the room is roomy. Bathroom has granite counter tops, tile floors, and new tubs. The breakfast is decent, a variety of hot foods including eggs (powdered?) bacon, sausage, ham, waffles, biscuits and gravy. Fresh fruit, coffee, juices, bread for toast, pastries. They put out fresh cookies in the evening and always have ice water and lemon water on hand. Large parking lot with plenty of parking. The only negative I would say is the smell in our room was unpleasant. I noticed our pillow cases smelled sour, as if they had been left in washer too long before putting in dryer. Other than that, we were very pleased with our stay.

"Great value"

5
22/09/2018

Convenient location for activities on the North Shore and easy route into Boston as well. I blocked rooms for guests xoming in for a wedding that was at Peirce Farm it Topsfield, and the trip between the hotel and venue was quick and easy. All the guests were very happy. The patio, the pool, and thw breakfast were a bonus. Staff was great!

"Great hotel! "

5
21/09/2018

Stayed at this hotel for 4 days while visiting Salem. Rooms are super clean with microwave and fridge. Beds are very comfortable. Only thing I found slightly inconvenient was bathroom was a tad smallish and towels were scratchy. Workout room and pool were also great. Breakfast was typical buffet style hotel breakfast, but was good and food was kept warm and well stocked. Really enjoyed free cookies at night as well. Would definitely recommend this hotel to anyone staying in the area and would use again.

"Superb"

5
20/09/2018

Lovely Hotel. Located near Salem and 45 minutes from Boston City Centre by Car Nice room, very comfortable, excellent breakfast cooked and cold choices Staff was friendly and helpful fridge and AC available in room which is great too

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for taking the time to give us such a nice rating and write up after your stay with us. We truly appreciate your kind words. Hope to see you here again soon!

"pleasant stay"

5
20/09/2018

Very clean. Extremely helpful staff. Lovely big room. Good gym and pool. Nice quiet location an rooms extremely quiet. Good choice of food for breakfast. IT guy very helpful sorting out a problem with partner's tablet device.

"Beautiful hotel"

5
17/09/2018

This is one of the nicest Best Westerns we have ever stayed at. The location was easy to get to, but not so close to the highway that it would be noisy. Close to great places to eat & local comedy clubs.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so very much for this kind review and wonderful 5 dot rating. Our entire staff thanks you for taking the time out of your day to share your experience here. Wee hope to have you back again soon.

"Enjoyed our Stay"

4
16/09/2018

My husband and I arrived after 7:00 pm and had no issues with our check in. The girls at the desk were swift and polite. The only thing I was surprise with was that they were not able to give us directions to the nearest fast food location. Since we were on the road all day and was not familiar with the area, it would have been nice to receive a few locations. The girls actually looked as if it was there first time being in the area as well. Our room was nice and big with a fridge and microwave. Our bathroom was fine and we had room service everyday. The floor we stayed on was nice and quiet and we even had an opportunity to go for a swim. At breakfast, the food was good and I was able to have fruit each morning. The only problem we had was that the laundry facilities closed early and we were not able to take advantage of it. We found the location was perfect for us.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us and also writing such a nice review of your time here. I apologize we couldn't direct you to a nearby fast food restaurant. There are many in the area and I am also surprised my team couldn't come up with a few to send you to. I'm glad everything other than that was good for you here. Hope we have a chance to host you again.

"Housekeeping and maintenance issues"

3
16/09/2018

The hotel was newly renovated which was nice, welcome was professional from the night auditor. Bathroom had mildew in the grout, a dirty ceiling fan and toothpaste on the wall. The breakfast hot items were lukewarm. Service wasn't a problem just the basics. Would I return? Maybe, but I will check other options first.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking the time to share your experience with us. I am so sorry you had so many issues with your bathroom and our breakfast. I apologize that everything in your bathroom was not up to our usual standards. Your comments will be shared in our next Housekeeping staff meeting to serve as a reminder we have to be at our best at all times. I hope we have the opportunity to host you again.

"Horrible"

1
12/09/2018

I wish Best Western bring their standards higher and not put their name on sub standard hotels like this one. Registration was like registering for your prison sentence. Lobby - ugly and un inviting. Absolutely no amenities.... what a disaster of a place. Don't stay here if you can possibly avoid it.

"Room great, pool yucky"

3
08/09/2018

We were pleasantly surprised by the spaciousness of the room. Beds were very comfortable, breakfast was very good. We had hoped to use the pool which was one of the reasons for choosing this hotel but the water was very murky and you couldn't even see the floor of the pool. Very disappointing.

"Overnight stay on New England road trip"

3
05/09/2018

Rooms are clean and comfortable as was pool. Useful guest laundry. Breakfast was good but very busy. Microwave in room was useful. Reception has food items such as pizza that you can buy for microwave if you are arriving late or need a snack.

"Boston Vacation"

5
03/09/2018

Staff was very helpful, professional and Room was very clean and comfortable. Our arrival and check in were met with courtesy and made easy my front desk staff. The housekeeping staff were friendly and quick to meet any need that arose.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us and then also taking the time to write such a nice review of us afterward. We're so pleased that you enjoyed your time here. We look forward to your return.

"Overnight stay while visiting family."

5
01/09/2018

This hotel has up-to-date rooms in a convenient location. We did not need to utilize many of the conveniences that the hotel offered, but we had a nice breakfast in the morning before heading out. Would definitely stay here again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for staying with us and also writing such a nice review of your stay. We are so happy that you enjoyed your room and our breakfast. We would be very happy to host you again anytime you are in the area.

"Clean, Large Rooms"

3
28/08/2018

The main things are there - room was clean, large, comfortable and have all the usual amenities including a microwave and mini-fridge. Staff were friendly. I had to ask twice for an extra pillow although it was promptly delivered on the second request. Also, the evening front desk staff was honest about the fact that he didn't live in the area and couldn't recommend any local restaurants as he's only ever been to one. Too bad they don't have front desk staff with more local knowledge. They have a good sized gym and a moderate sized pool. One item that dropped the score down was the mess of the pool. The railings were lose and unsafe. And there was substance on the surface of the less than clear water. The pool wasn't useable. They do have a complimentary breakfast in a large room. They had all the usual items. It wasn't busy at all but we were there on Monday and Tuesday. Hotel is oddly in a residential area but it is a short drive from a number of great restaurants, including many chain restaurants like Olive Garden & Cheesecake Factory. They do have charges stations for electric vehicles. Also, they have washing machines and dryers.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us and taking the time to write such a detailed review afterward. I apologize that you found our pool to be anything less than perfect. Our maintenance team had their work cut out for them for a few days after some kids made a mess of the area. I'm sorry your time to visit was right after that. It is in much better shape now. I'm quite pleased you found your room clean and comfortable. Hope to have you back again.

"Great place to stay!"

5
28/08/2018

This Is a fabulous hotel - really enjoyed our time here. The reception staff were lovely all the time, its welcoming, the rooms are great, beds are very comfy, there's good parking here. When I chose it, I didn't quite realise how far out of Boston it was, but you can drive to Wonderland Station and get on the subway from there so easily! The breakfast was lovely and a really good choice of items - I would definitely stay here again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for your kind words about our staff and your stay with us. We are so appreciative that you took the time to write this review for all to see. We look forward to your return visit.

"Family trip"

5
27/08/2018

Everything went better than expected. Check in was great pool was good kids had a great time. House keeping staff was very good. Breakfast was better than I expected . Would stay there again. Price was good

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We are so happy you chose us as your home away from home for your family trip. Thank you for sharing how much you enjoyed your time with us. It makes us very proud to know we will be part of your good memories of this trip. Hope to have you back sometime.

"Great Value, comfortable and convenient"

5
25/08/2018

We arrived at Logan quite late in the evening and were grateful that we had booked a night in the Boston area, before driving on to Maine. This hotel is really convenient for the airport and far enough out of Boston not to have to worry too much about rush-hour traffic in the morning. The check-in was a bit slow, but this was due to an emergency a bit earlier, and once we were looked after it was fast and efficient. The room was enormous, the bed was really comfortable and in no time we jet-lagged Brits were asleep. Lovely bathroom, with a good selection of good quality toiletries. And an extensive breakfast buffet set us up for the long drive to Bar Harbor.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We are so happy you enjoyed your stop with us on your travels to Bar Harbor. We really appreciate this very kind review and 5 dot rating you have given us! Thank you so much, and we hope to see you again in the near future.

"Great place just outside of Salem"

5
24/08/2018

Good, cheaper hotel located fairly close to Salem in Danvers. The drive to Salem is only 20ish minutes and wasn't terrible to do. The rooms were very clean, the staff friendly, the bathrooms were nice, and the breakfast was delicious. The only thing to be cautious is it is on a hill, so the trek from your room to the car will be up a small steep hill however there are stairs provided. The customer service was great and overall our stay was good. We would definitely come back.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for both choosing to stay with us for your Salem visit and also for writing such a nice review afterward. We really appreciate all the nice things you have to say about us and your stay here. Hope to have you back again in the near future.

"The BEST Best Western"

5
23/08/2018

One of the best stays I've ever had. Clean rooms. Good breakfast. But the staff really stands out. Steve and Keri helped me so much. They seemed genuinely interested in how my stay was going. I just want to thank both of them for making my stay as comfortable as possible. I highly recommend this hotel.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We really appreciate this great review. Thank you so much for choosing to stay with us and then taking the time to write such a great review afterward. I'm so happy to hear our staff stood out to you, we do our very best each day to make sure our guests are all excited to be staying with us and it's great to hear that what we're doing is working. Hope to have you back with us again soon.

"Clean hotel, friendly staff, everything we needed"

5
21/08/2018

This hotel was clean, well kept, and had all the amenities we needed for our stay. Room was very spacious and provided the comforts of home. Staff was very friendly upon both check-in and check-out. We enjoyed relaxing by the outside fire after a busy day. I would highly recommend this hotel.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We're all very pleased that you enjoyed your stay with us. Thank you very much for taking the time to write such a nice review afterward also. Hope to have you back again soon.

"Outstanding Best Western Plus"

5
15/08/2018

Besides being convenient to the local attractions we were visiting, this was one of the cleanest hotels we have been too. This hotel was recently renovated and was exceptionally spotless. They offer a good breakfast. Only concern was that the eggs an ham were cold although plenty of food. need better mechanism to keep the food much hotter.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for this wonderful 5 dot rating and review. We are so happy you enjoyed your stay with us. Apologies that you found some breakfast items not totally hot, that is obviously an error on our part and not something that happens normally. Hopefully we'll have a chance to host you again and all will be right in breakfast. Thanks again.

"Best Western Plus Northshore Hotel Danvers"

5
14/08/2018

Second time staying here. Clean, modern, friendly registration desk (Allaan very helpful), rooms very Quiet, etc etc. Top notch place. Surprisingly affordable. Continental breakfast very nice with variety, eating area spacious and clean. Close to Boston, Gloucester, Salem, etc. Large, well lit free parking. Total winner of a hotel.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for both choosing to return to stay with us and also for writing such a great review of us, we really appreciate this gesture. We realize there are many options when choosing your hotel in this area and we are so happy you tried us not once, but twice and enjoyed both stays. Thanks again for sharing your experience, and hopefully we'll see you for a third visit in the near future.

"last minute trip"

5
13/08/2018

we decided to head out to the coast at the last minute. this is a highly traveled area so we knew it would be hard to find a place to stay. they went out of their way to provide us with the room we needed. the hotel was very clean and organized. the staff was very helpful and we were close to our destination. the online booking service was very courteous and helpful and fulfilled all of our needs.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We are so pleased you chose to stay with us and that you were happy with your stay. Thank you so much for your kind words about our helpful staff and that you found our hotel clean and organized. It is so nice to know what we're doing had a positive impact on you. Thanks for taking the time to write this review. We appreciate it and look forward to your next visit.

"Easy access to Salem"

4
11/08/2018

Stayed 2 nights. We wanted to be out of Boston, but still close enough to visit if we wanted, and close to Salem. Rooms are nice, staff are friendly and helpful, good breakfast. Would stay here again for sure.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for trying us, we're very pleased you enjoyed your stay here. We appreciate your kind words about our staff and our facility. We look forward to your next stay already.

"Great place to stay in Danvers, MA"

1
09/08/2018

Very nice accommodations, beds are extremely comfortable. The location is a little confusing at first but old New England towns have a lot of character and few straight roads. This was a good location for us since we were doing a conference at Gordon College and wanted something more comfortable than dorm housing. Overall a very good stay and reasonable value/

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
I appreciate the kind write up but giving us the 1 dot rating I think was the opposite of what you intended. Hopefully our accommodations and service was really a 5 dot stay for you.

"Not the Place for Us"

2
07/08/2018

Stayed 1 night, on our way back from Maine vacation. Since this is newly renovated, we expected but sis not get basic hotel room features. First, the bathroom: not towel bars or hooks, just 3 wooden shelves piled with towels. Place to hang wet hand towels? No. Place to hang wet bath towels? Not in the bathroom-we used the handles on the dresser in the room. Luggage racks? Nope. When we asked front desk, were told nobody has ever asked for a luggage rack before. Guess that explains why one of our beds covered in gritty dirt-the last guest used it as a luggage rack. The hot breakfast was not the worst but eggs were just those disks used to make egg sandwiches. Only put out flavored creamers for coffee and tea (used milk put out for cereal). Can't recommend this - just too annoying about room basics and overall cleanliness.

Chad H, Manager at Best Western Plus North Shore Hotel, responded to this review
We are sorry to hear that we failed you on your recent visit. We do apologize that you were not given proper information regarding towel hooks and luggage racks. We do have a soft top luggage rack located in between the chest of drawers and wardrobe in all of our rooms. Our hooks for wet bathing suits and towels are located on the back of the bathroom door. Please note that we will have maintenance ensure that this is the case so that another guest is not upset or disappointed. We appreciate you bringing this to our attention. Our staff have reviewed your feedback to ensure that they are aware of all amenities in our room and to also ensure that they give out the correct information. Thank you again for your feedback and we do hope that you give us another try to improve on this score in the near future.

"Graduation & wedding"

4
07/08/2018

We were going to be in town for my son's college graduation and his wedding the next day.... one thing about Boston area, traffic is terrible. This BW location was mostly between the 2 locations. The hotel grounds are beautiful, good parking, hotel room was clean. They have a very nice gym & pool area. Lovely outdoor seating area with a gas fireplace. Location was perfect for our needs. Some beach areas also were within a very reasonable distance from the hotel. Staff was very accommodating. I actually don't have any pictures of the hotel, but it was very nice. Oh... my only complaint- out room had one of those doors you could open to access the next door room.... ugh! You can hear right through those walls. There were high school kids touring colleges and they were loud. But complained if we had conversation in our room.... so we spent a lot of time in the breakfast area with the rest of our family.

"One of the best stays I've ever had!"

5
06/08/2018

My husband and I stayed for one night on a random last minute trip to Salem. We literally found this hotel on our drive and booked it on our way. The two guys at the front desk were very nice and welcoming and gave us great recommendations for local bars and hangouts. The room was very clean and the beds were incredibly comfortable. The free breakfast was amazing and had such a great selection! Overall my husband and I were very happy with our stay and will stay again!

"great"

4
06/08/2018

check in was great friendly staff i will stay there again, love the decor in the bedroom, my friends were happy they wanted to stay more nights. i liked the breakfast , overall i enjoyed my stay there.

"Great stay!"

5
02/08/2018

We checked into the hotel very tired from travelling all day. We were immediately greeted by the friendly staff at the front desk who checked us in quickly. We booked a standard king room and we were pleasantly surprised at the size of it. The room was very clean and everything was modern. Breakfast had tons of options to choose from and the waffles were delicious! We also enjoyed the nice pool and patio (that even had a fire pit). The hotel's in a great location, not too far from Boston and Salem but out of the way enough to avoid a lot of traffic. We would definitely stay here again!

"Great! "

5
01/08/2018

Great hotel.. the rooms were huge! But they made up for the size of the bathroom which was small! The rooms were clean and the beds were very comfy! However some of the staff could do with being a bit friendlier!!

"A very good hotel "

5
01/08/2018

The hotel was good, clean and the beds were to die for, I slept like a log! The bedrooms were large but the bathroom small! On arrival the receptionist was miserable and didn't even crack a smile... However we unfortunately lost a suitcase and due to jetlag we were up at 4am and the man on reception then was absolutely lovely! Breakfast was fabulous! Lots of choice! Overall a fantastic stay!

"Served its purpose"

4
26/07/2018

Bed was fine. Breakfast good. Pool and hot tub best feature. Toilet seat too small for toilet. Towels like sandpaper and mismatched. Closet was put together wardrobe not fit clothes in unless want to remove ironing board that took all space. Overall not as nice as other hotels in the same class category.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us and also writing taking the time to write this review afterward. I'm quite pleased you enjoyed your bed and our breakfast and pool area. I apologize that you didn't like our wardrobe closets and our towels. We are currently transitioning to a new towel provider so hopefully on your next visit you'll enjoy those more. We look forward to your return.

"Great clean place"

5
25/07/2018

Staff was wonderful,rooms nice and clean. Will definitely stay here again. Great breakfast and coffee available all day .Indoor pool area was nice and clean also. Overallit was a very comfortable stay.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us, we know there are many options in this area and we appreciate you putting your trust in us. Your kind words in this review mean the world to all of us. Thanks again, and we look forward to your return.

"Nice property"

4
23/07/2018

Comfortable stay, a little difficult to find but very nice property and ample parking. Very clean reception area and rooms. Recommended! Very friendly staff at check-in and check-out. Possibly nice breakfast, just a bit under attended for items that were out. A large busload of teenagers had been there, so they may have gone through the breakfast items quickly... but someone should have been monitoring the availability of foods.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for choosing to stay with us, we're quite pleased you found us and enjoyed your time here. We are so happy you had some friendly interactions with our team, that is absolutely our #1 priority. Sorry the breakfast items weren't replenished quickly enough after the bus group departed the breakfast area, we usually do better at making sure we aren't out of anything. Hopefully we'll see you here again.

"Nice Hotel"

5
17/07/2018

Nice and clean, quiet, comfortable bed and good wifi. Only complaint is that I was not told there was free breakfast nor were there any signs stating so. I needed to contact hotel for a forgotten receipt and noticed on the website.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay at our Best Western Plus, we appreciate it. I apologize that nobody mentioned our free breakfast during your stay and that you didn't notice our signage for it. We would have loved to had you experience it, there are many options to choose from to start your day off right each morning. Hopefully we'll be able to host you again and you can be sure to take advantage of the breakfast buffet.

"Great stay"

5
16/07/2018

Nice newer hotel with lots of amenities. Great bed very comfortable. Nice full breakfast. Pool, exercise room, business center. Staff very friendly and helpful most had a smile all the time. Negative lots of smokers at the front door.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for choosing to stay with us. We appreciate you taking the time to do this nice review of your stay with us afterward also. We're so happy you enjoyed your time here. Hope to see you back here again.

"Very Nice"

4
11/07/2018

Very nice hotel. Staff very friendly and helpful. Hotel had a water heater issue overnight so the shower was on the cool side in the morning. A/C worked well overnight. Hotel has a larger dining room for breakfast than most Best Westerns. Breakfast was OK but hot items were only slightly warm.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for choosing to stay with us. We are so happy you enjoyed your time here. Please accept my apologies for the boiler issue. We thought we had caught it in time during the overnight shift so as not to affect anyone, so I am sorry you still didn't have a normal hot shower that morning. We hope to have you back again soon.

"Nice Comfortable Hotel"

5
09/07/2018

It is a well equipped hotel with great rates if booked in advance. The breakfast had a lot to offer and the rooms were very comfortable. Good environment for families. Right off a major road with plenty of parking.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for choosing to stay with us. We are so happy that you enjoyed your time here. Many thanks for taking the time to do this great review and rating as well. We hope to see you again soon.

"Vacation"

5
07/07/2018

We stayed in a king room. The room is very clean and beautifully decorated. The bed has crisp white bedding and is so comfortable! The staff is wonderful. We decided to stay an extra night to enjoy the area and visit Maine

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We are so pleased that you enjoyed your stay with us enough to take the time to write such a great review and to give us a 5 dot rating here. Thank you very much for your kindness. We hope to host you again the next time you are back in our area.

"Great Find"

5
04/07/2018

Just finished a stay here in late June, 2018 for one night while in the Boston area for a wedding. The hotel was a last minute find near where I needed to pick up a tuxedo - turned out to be a great find. Room was ready early - around 1pm, huge room with 2 double beds, great cable TV & strong wifi, tons of free parking, friendly staff, and a pretty good breakfast with lots of room to sit.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We're so happy you found us at the last minute. Thank you for taking the time to write such a kind review about your experience here afterward as well. We certainly appreciate it. Hope to have the chance to host you again the next time you're in the Boston area.

"Superb hotel"

5
25/06/2018

I recently stayed here while traveling into Boston the next day. It was a great option, not far from downtown, and cheaper than being in the city. It was in a convenient location. The staff was friendly and helpful. The motel is clean and well maintained. The kids enjoyed the cookies and hot chocolate that were available. The pool looked nice even though we didn't use it. And there is a nice patio with a fireplace and chairs. Our room was spacious and well equipped with a refrigerator and microwave. There was even a little table to eat at. I liked the color scheme and decor. The beds were comfortable and we slept well. I would definitely return next time I need to find a place to stay near Boston.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We are so happy you decided to make us your home away from home on your trip to Boston. Thank you for taking the time to write such a wonderful review of your stay with us after too. We truly appreciate your effort, it helps us spread the word about what a nice option we are in Boston's North Shore area. Hopefully we'll have another chance to host you the next time you are back in our area. Thanks again.

"Flag football tournament"

5
24/06/2018

I have to say one of the nicest best western I have been in. Staff was excellent. Rooms were clean. Pool was nice. I would recommend this property! Definitely if in the area again I will be staying here. ??

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us, we're so happy you enjoyed your time with us. Thank you for your kind review and recommendation, we appreciate that very much. We look forward to seeing you again.

"Beautiful motel."

5
18/06/2018

A little out of the way, but very quite and nice. Only about 30 minutes from Boston, so if you don't mind the drive this a great way to save a little cash. The only draw back is it don't have a resturanr however, there are several very good choices within 5 miles. Staff was very helpful and nice.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us and also for taking the time to write such a nice review and leave a 5 dot rating. We are so happy that you enjoyed your stay with us and found our staff to he helpful and friendly. Hope to see you again soon.

"Great hotel"

5
16/06/2018

The building was renovated less than a year ago but it seems like a brand new building! The location is convenient and the staff was extremely helpful. The room was very clean and comfortable. We spent a little time at night on the back patio by the fire pit....very nice touch! I would definitely stay here again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking the time to write such a nice review of our hotel. We love our new look and we're so happy you do too. That patio and fire pit of ours is an awesome place to relax and hangout in the evenings for sure. We look forward to your next visit.

"Well organised, maintained and friendly hotel"

5
11/06/2018

The check in was fast and professional. We found our room to be big, clean and the beds just right. The bathroom was a bit small but well maintained and it smelled nice. The toiletries were plentyful. Breakfast is served in a big area, a bit formal

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking the time to write such a nice review of our hotel. We're so happy you chose to stay with us and we're very excited that you enjoyed your time here. We are already looking forward to your next visit.

"Quick trip to Salem, MA"

5
08/06/2018

I choose to stay in New Danvers instead of staying right in Salem and saved a lot of money. This Best Western was very nice. Polite, helpful staff and very accommodating. Decent breakfast. I would recommend it.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing us as your base during this trip to Salem, we really appreciate it. We're so happy you enjoyed your time with us. Hopefully we'll see you back here any time you visit Boston's North Shore area. Thanks again.

"Great place to stay"

5
07/06/2018

The hotel was easy to find coming from the Boston airport (and not terribly far), it had a great parking lot, the room was clean and comfortable, and the breakfast was fantastic! This is one we have noted to definitely stay at again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for selecting us as your host while in the Boston area. We really appreciate you taking the time to write such a nice review of your stay with us afterward too. We already look forward to your next visit. Thanks again.

"Very spacious"

4
28/05/2018

Arrived late and check in was easy and fast. The lobby was massive and well lit with a small area with essentials to buy. There was a coffee machine and cookies as well as a selection of syrups. All the corridors were wide and it had the impression of being upgraded recently. I was on the 5th floor at the end of the corridor. The room was a double queen and it was huge. There was a tiled area around the bathroom and it housed a fridge, microwave just by the bathroom door. It was very well appointed and very quiet. Breakfast was plentiful with choices of meats, eggs, waffles, baked goods and cereals. There was fresh fruit, eggs, yoghurts and juices. The breakfast area was very large and there was a selection of tables and bars to sit on. Good location just north of Boston and I am sure that you could commute into the city and save the expensive downtown hotels.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We're so happy you enjoyed your stay with us. You are correct, we did complete an extensive renovation at the end of last summer and we love the new look and feel here just as much as you. Our breakfast area is certainly our most popular spot, we're glad you took advantage of all of our offerings there. Hopefully we see you again soon.

"Excellent stay"

5
28/05/2018

Only here 1 night for work. Staff were professional and friendly. I was on top (5th) floor facing route 1. Could not hear traffic at all. Room was huge and got a great night's sleep. Typical slamming door noise in the hallway but that is no fault of hotel. Mattress was just right, not too soft (I prefer firm) and I found it very comfortable. Had fridge, micro, good selection of channels on tv. Would definitely stay here again. Did not have breakfast, they had 2 busloads of Canadian students that all had a 6am wake up call and were all waiting for breakfast to open.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for taking time to write this great review. We are so appreciative of your comments. We are very proud of our hotel and what we have to offer, and we're very pleased you enjoyed your time with us. Please come back and see us again soon.

"A very relaxing 5 nights...."

4
23/05/2018

We have always enjoyed our BW Plus hotels. This one was no exception. Very clean in all areas, rooms well appointed and a full array of breakfast options (in a very large area). Being there for 5 nights, we requested a quiet room anywhere. The GM that worked on our reservations a week earlier made it a point to put us on the 5th floor. It was an excellent choice that we appreciated.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for making us your home away from home for 5 nights. We are so happy you enjoyed your time with us, and we really appreciate the kind words in your review here. Hope to see you again soon.

"Wonderful Stay!"

5
17/05/2018

Stayed here for 4 nights while in the Boston area for vacation. Pretty easy to find. Staff was wonderful, extremely helpful. One night we heard a beeping noise that got louder the closer to the bathroom you got, and didn't hear it in the hallway until we went down to the main floor and heard it loud in one of the unoccupied rooms. We told the front desk, they investigate and fixed the problem. Rooms were clean, and pretty spacious. The market with snacks and drinks were priced very good. If we're ever in the Boston area again, this would be our go-to hotel

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us for your 4 day getaway, we appreciate being part of your story. We're so happy you enjoyed your time with us and your interactions with our team. Thanks again, and we look forward to hosting you the next time you are back in our area.

"Just fine. "

3
17/05/2018

Clean room and comfortable beds, a little noisy early in evening but settled down by 10pm. Staff were pleasant. We didn't realize when booking online that we were getting a garden level room - the hotel is on a hill so there are several. Nothing wrong with our room at all, but something to be aware of when booking if you would prefer to avoid it.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us. I'm sorry you found it noisy while you were here. And yes, we have a specifically labeled room type that says Two Queen Beds-First Floor, these are all one level below the Lobby on the same floor as the Indoor pool, Fitness center, Meeting Rooms, Guest Laundry, and our Outdoor Patio with the fire pit so there is easy access to all of these amenities. Hope to see you here again soon.

"Great stay! Great property!"

5
15/05/2018

We had a wonderful stay at the Best Western Plus in Danvers. The staff was friendly and helpful both in booking our stay and during our stay. The breakfast was great and our grandson loved the pool. The update to the property is unbelievable. It was a great stay.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for coming back to stay with us again since our renovation was complete. We're quite pleased you liked our updated look and that you enjoyed your time with us and that your grandson loved our pool. It is wonderful to know what we do is having a positive impact. We look forward to being your home away from home any time you are back in our area. Thanks again.

"This hotel was comfortable and attractive."

5
14/05/2018

Enjoyed our stay and it was well located for what we wanted to do in the region. I will include Best Western in my future choices of hotels. The staff was friendly and helpful. Easily accessible from RTE. 1.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to make us a part of your getaway and also writing such a nice review about us here afterward. We really appreciate it. We hope to have you back again soon.

"Excellent choice!"

5
13/05/2018

First time staying at this hotel and pleasantly surprised. Was in the area for a youth basketball tournament at Danvers Indoor Sports and this property (set up on a nice hill) was only 6 minutes away. Rooms were nice size and beds were very comfortable; got a great weekend rate, which also made this a no-brainer. The hotel offers a very good free breakfast buffet and there are also numerous restaurant choices within 5 minutes. Indoor pool available, although I didn't use it. Staff was very friendly and check-in was easy. SIDE NOTE: During some free time, took a gorgeous drive through the lovely towns of Ipswich and Gloucester (20 minutes away) and got some killer scallops at J.T. Farnham's in Essex.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so very much for this great review of your time with us! We appreciate that you made us your home away from home while attending the basketball tournament. We hope your team got the results you wanted! We're so happy you got to see some of the North Shore area while you were here too, and you're right about those scallops, they're delicious there. We look forward to having you back again.

"Best Stay"

5
08/05/2018

Everything was great, love the breakfast area lot of choice to eat and drink in morning, Room were clean, made it time. Staff was excellent since we got their. Room was Clean. Coffee was available 24 hours.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for the great review of your stay with us! We are so happy you found everything nice and clean and that our staff took good care of you. We hope to have you back again soon.

"Excellent accommodations and attention for our large wedding group!"

5
07/05/2018

Jill Granger and all the staff were very helpful with arranging 40+ room reservations and function room rental for our large wedding group. Many rooms were available for early check in and all perfectly clean. The breakfast buffet had many delicious offerings and the pool area also great. The hilltop location and lovely green landscaping gives BWP a quieter advantage over busy Rt 1 traffic and congestion. Overall a great choice for groups or individuals enjoying activities and events North of Boston.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for this wonderful review. We really appreciate knowing that Jill and our team took good care of you and your wedding group. We're so happy the group enjoyed the stay with us, and we hope the wedding itself was a grand success!

"Great Place to Stay"

5
05/05/2018

I loved this hotel!!! Nice, clean, spacious rooms. Great breakfast & the staff was excellent. We arrived late on a Friday afternoon & the staff set us up with a great room & greay rate. I would recommend this establishment to anyone as business or pleasure. Five stars from me.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We are so happy that you enjoyed your stay with us, and especially that you found our staff to be excellent. I am very proud of my team here and I'm pleased to see that we took good care of you. We all hope to have you back again soon. Thank you!

"All good"

5
30/04/2018

Room was very clean. Beds comfortable. Hotel within 20 minutes of downtown. Staff was friendly. I do wish the firepit was open. I would stay here again if I was visiting Boston on a budget. I always rely on reviews when booking. You can rely on this hotel to be clean and affordable. No motel 6 here.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for staying with us and also leaving this nice review. We are very appreciative of it. And our outdoor patio and fire pit are finally being opened up this week after the worst weather spring of all time. Hopefully you'll be able to come back and enjoy it soon.

"Clean, comfortable"

5
20/04/2018

My only complaint would be the awkward road/driveway access. Clean, quiet, comfortable and relaxing. Rooms are big, not cramped. Pool is nice, no hot tub. Breakfast was good, waffles, eggs, sausage etc. Coffee/Tea available in lobby all the time.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us and for leaving such a nice review afterward. We're quite pleased that you enjoyed your room, our pool and our breakfast offerings. Hope to have you back again soon.

"Clean, Quiet, Relaxing"

5
16/04/2018

Great Hotel to stay at. Room prices were good. Rooms are bigger than most. Location was convenient. Staff and services were polite and professional. Good hotel for business or leisure. plenty of food establishments in the area.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us. We appreciate this great review of your stay! We're so happy you found our team to be polite and professional. Providing excellent guest service is our #1 priority. We look forward to your return.

"Best western"

5
12/04/2018

Very nice hotel, a little pricey, good breakfast, great staff, comfortable beds, large rooms, very clean! This hotel was in a great location, close to Salem and Boston and only an hour to Plymouth. I would recommend it.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us, we really appreciate it. We're so happy you enjoyed your time here and were able to advantage of our breakfast and that you had some positive interactions with our staff. Friendliness is our #1 priority here so it's great to see your feedback. Hope to see you again soon.

"Wonderful night"

5
10/04/2018

Hotel easy to find, close to highway. The room decor was pleasing, staff very helpful and friendly, room extremely clean, bed comfortable so got good night's sleep. Extra blanket available in room. Recommend to anyone

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for staying with us and writing such a great review! We're so happy you had a wonderful stay with us. Hopefully we'll see you again soon.

"The Most bang for your buck"

5
09/04/2018

The most pleasant experience ever at Best Western. Super clean and extremely nice front desk personnel. I flew in from Georgia for a wedding in Beverly Mass. Had about 3 hours before check in. I called and explained my situation and asked the front desk clerk if there was any way I could check in before then and to my surprise, she replied yes. I was tired from the working all day and waking up a 3am so I could catch a 5am flight. Needless to say, this made my stay very enjoyable.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We're so happy you you had a great experience with us! Thanks for taking time out of your day to write such a nice review of your time with us, we really appreciate it. We all hope you enjoyed the wedding you attended! And if your travels bring you back to our area we'd love to be your host hotel again.

"Comfortable"

4
09/04/2018

Stayed 4 nights recently. First night, had group of young adults next door to us that were loud into the early morning hours. Asked to be moved, but hotel was sold out. Dealt with it and little sleep. Next few nights were quieter and more comfortable. Beds were comfy. Hotel clean. Breakfast buffet nice. Housekeeping nice.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us and for taking the time to write a nice review about your experience afterward, we truly appreciate it. I'm so sorry you had some noisy neighbors your first night here. I'm glad things got better after that night. Thanks again and we all hope to have you back soon.

"Wonderful Stay"

5
08/04/2018

Lovely hotel. Very clean and quiet. Front desk staff were very nice and accommodating. I did not try the free breakfast as I was on a schedule so I can't speak to it's quality. Would definitely stay here again though regardless.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for staying with us, and for taking the time to write such a nice review. We really appreciate it. I'm so happy you found our staff friendly, that is our #1 priority here. Hope to see you again soon.

"Very Nice Place"

5
04/04/2018

Rooms were clean, quiet and comfortable. The staff was very Friendly. The hotel was recently renovated so everything is new. There isn't anything bad to say about this hotel. I look forward to my next visit. It has a lot more amenities then comparably priced hotels in the area.

"Great Hotel"

4
30/03/2018

Staff was very friendly. My young son was not treated like he was nuisance. The hotel was very clean. The pool area was also very clean. We were very happy with our visit. My husband and I were very happy with the constant availability of coffee in the lobby and breakfast areas. We would definitely stay in this hotel again!

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for taking the time to write such a nice 4-dot review of us, we really appreciate it. We're so glad you found everything to be clean and our staff to be friendly, those are our top 2 priorities every day here. We look forward to your return.

"College Visitation"

5
26/03/2018

Clean hotel at the right price. Did not use the pool this trip but the exercise room and equipment were wonderful. Location is great and easily accessible to all of the North Shore. I did overhear during breakfast that some of the 1st floor rooms had water leakage issues, but everything on the 2nd floor (you enter the lobby on the 2nd floor) was fine.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for the nice review of your stay with us, we really appreciate it. We're glad you enjoyed the Fitness center here. Please try the pool next time, it's beautiful. And perhaps you can sit out by the fire pit the next time you're here as that area should be opened up soon, weather permitting of course. Hope you enjoyed your College visit!

"Danvers hotel"

5
22/03/2018

We spent 4 days there with my 2 boys and it was absolutely wonderful.Friendly staff. Beautiful clean rooms beautiful gym and pool very cool overall experience but more than everything best breakfast ever. Vacon eggs sausages and all you can think of. Wow

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us, and then writing such a great review. We're happy to have been your home away from home for your family getaway. We appreciate your kind words and already look forward to your return!

"Pros and Cons - it might be ideal for you"

3
27/02/2018

Pros: -location is close enough to Boston and train stations to make use of mass transit. -Clean rooms, spacious breakfast area. - Very good breakfast options. - Small but well organized bathrooms. - Wall thermostat control rooms. - Friendly, helpful front desk representatives. - Delicious cookies and coffee in lobby area ( free/ courtesy). - Pricing is modest to moderate. I paid under $100. Including tax using a discount. They have many discount programs, so it is worth asking. Keep in mind this visit was in Feburary, not tourist season. Housekeeping tip was left in cash in the room, not included in the amount paid. - Large rooms with refrigerator & microwave ovens, irons, coffee. - Indoor swimming pool is small but actually goes from 3 ft to over 6ft deep. It is a small section, but people over 6 ft won't be limited to splashing around at their waists. I did not notice a handicapped lift but their might be one. If it is needed, you might want to call ahead. - Parking is easy just load & unload in front so you don't carry up and down a small hill. Cons: - An indoor swimming pool is important to me.I called a day ahead to ensure it was not closed for repairs. I was assured it was open and in working order. Indeed it was...if you like swimming in cool water. This was so cold,even children who could easily be tempted to try the Polar Bear Plunge, tried swimming, came out, and would not return. I also tried the water to see if I could adjust. I could not. I contacted the front desk and was told it must be a malfunction because it should be 84 degrees & maintenance would be informed. We were only there for one night, so I do not know if the pool temperature was corrected. - No hot tub, to be fair, none is advertized or claimed in any way - Breakfast seating is made of very high bar -type seats or low setting seats, placing patrons inches closer to the table top than normal. - Mattresses are very firm. At least that was the case in Room 406. This was a big con for me but might be a pro for someone else. I do think for some, lodging here would be an ideal find. The friendly staff, light decor, and clean conditions, and pricing are commendable. I wanted it to be ideal for me and my family because we will be visiting this area for the next few years, but the mattress and pool are important and were ill suited to our needs.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking the time to write such a detailed review of your stay with us. I appreciate all the pros you have listed, we do pride ourselves on being clean and friendly, and I apologize for the cons. The pool heater was down for one day and I'm so sorry it was while you were here. The water temp had dropped to 79 degrees before it was repaired and brought back to 85. And yes, our mattresses are all new within the last year so they are still being broken in. I wish our pros outweighed the cons so that we could be better suited for your needs to be able to have you back. I hope you are able to find a place in the area that is just right for you.

"Beautiful budget option in Boston suburbs"

4
26/02/2018

We stayed here again for 1 night since the place has been completed. The renovations they did are great and modern. Everything is brand spanking new. Front desk agents were friendly and helpful. Breakfast is good and standard fare for this level of hotel. I will definitely stay again when in the area, which is often.

987chadh, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for the kind review, we really appreciate it! We will look forward to your next visit, and if there is anything we can do to make it a 5-dot stay next time please let us know and we'll make it happen.

"Worth it for NYE"

4
09/01/2018

It was an very good experience at this hotel. Staff was very helpful. Bed was comfy with clean room, coffee make was a little wonky but I wasn't bothered. Breakfast had great variety and very large clean dining hall. The only negative was that to get best economy rate for a room was NON-REFUNDABLE double bed with two adults. Please read the details before booking your stay.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for writing about how helpful our staff was and that you had a nice experience with us, we really appreciate hearing that. Glad you enjoyed the comfort of your bed and the breakfast we have to offer. Hope to see you back soon.

"Easy location for a nice hotel"

4
01/01/2018

Stayed here NYE as a way to be close to Boston without the Boston price. Great decision, very easy to find and easy access. Clean throughout, comfortable bed including the pillows, friendly staff, breakfast was good with tasty and very hot coffee. Very happy with our stay.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to make us a part of your New Year's plan! We are so happy you enjoyed your time with us. Hopefully we'll see you again soon!

"Family trip"

5
31/12/2017

It was a very nice experience. The hotel waa very clean and neat. I stayed here seven years ago, before it was renovated and now it is beautiful I love the fireplace in the front lobby. And it's nice having a couple places where you can get tea coffee and hot chocolate. The staff was extremely nice and helpful anytime day or night. The new breakfast area is extremely beautiful and tons of room.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for coming back to stay with us again after so many years. We love the results of our renovation and it's great to see that you do as well. Thanks for taking the time to write a nice review of your time with us. Hopefully we'll see you here again sooner than another seven years.

"clean, bright and comfortable"

5
29/12/2017

Hotel was clean, bright and comfortable. All of the staff were welcoming and helpful. The breakfast was good. Lots of choices. My kids loved the pool. The rooms were spacious and clean. Great overall value!

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for taking time to write a nice review of your experience with us, we really appreciate it! So glad you enjoyed the pool and our breakfast. Hope to see you again here soon.

"Great and close to Salem "

5
20/12/2017

Everything was fresh and new! Great stay! Staff was welcoming and helpful. Beds were clean and housekeeping was exceptional at this property. Breakfast room was clean and had a lot of choices to get you filled up and included in your nights stay!

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We really appreciate you taking time to write such a great review of your experience with us! Thank you and we hope to see you again soon!!

"great hotel when staying on the North Shore of Boston"

5
04/12/2017

Excellent location, easy off/on for the main highways. Completely renovated hotel with all the facilities one could need. staff are very friendly and I will use this hotel again when back in the area. Particularly liked the comfortable public areas.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
We're so thankful that you chose to stay with us! We appreciate the great review you have given us and are very happy you enjoyed all that we have to offer. We all look forward to your return visit!

"Vacation"

5
01/12/2017

This hotel was just updated and it was done very nicely. Outdoor firepit, indoor pool and fitness center were great. Very clean and friendly atmosphere. In a very convient location to restaurants, malls and major highways.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for making us a part of your vacation! We are so happy you enjoyed your stay with us enough to take the time to write such a nice review about it. We really appreciate your kind words. Hope to see you again soon.

"An excellent three star motel"

5
25/11/2017

Convenient location. Caring staff. Nice rooms. Great beds. Good parking lot. Free breakfast in a nice dining area. The reservation people were very accomodating. Overall impression we felt was quite positive.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for choosing to stay with us. And thank you so very much for taking the time to write a nice review of our hotel after your stay. We really appreciate the kind words! Hope to see you again soon.

"Mixed feelings"

3
22/11/2017

The room cleanliness could have been a little better. The room was serviced during my stay, but the bathroom door was spotted with "something" and never cleaned during my entire (4 day) stay. I loved the decor. There was a mix up when I tried to extend my stay. It was rectified after much ado. The water took a long time to heat up. The room seemed unable to go above 68 degrees, regardless of what I did to the thermostat.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
I'm so disappointed to hear you didn't enjoy a "5-dot worthy" stay with us. My apologies that your door wasn't cleaned properly, and we will inspect the heating unit in your room as it should absolutely be able to reach temperatures higher than 68. I hope you come back and try us again, as we are certainly better than what you experienced this time.

"Very cozy"

5
13/11/2017

We had a wonderful weekend stay at this Best Western. It is newly renovated and an excellent value. The breakfast was included and had lots of choices. It is very conveniently located to Salem, Mass and other shore towns close by.This hotel offers a both a comfortable and affordable experience.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for choosing us for your weekend stay! We really appreciate the nice review you have given us, our staff works hard to make sure we provide a comfortable experience for everyone. Hope to see you again soon.

"okay for the price"

3
13/11/2017

Stayed here to be near several colleges we were touring. Better than I expected for a best western and a decent value considering... The room was clean enough and comfortable... however the elevators BOTH broke while we were there, staying on the fifth floor. Just found them taped off with CAUTION tape and we had to drag our luggage down 3 flights of stairs. Breakfast was the usual for this kind of hotel... I would stay again simply because it was $50 less than most of the others in the area and decent enough for our needs to make it worth saving the extra money.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
I am so sorry you were affected by the elevator issues we had overnight on Friday Nov 10th. In 11 years of working here I've never had both elevators down at the same time. I apologize that this singular event happened while you were with us. We had our elevator repair company get them back working on Saturday but I realize it was an inconvenience for you. I do hope you come and stay again so you can see us when everything is working properly.

"This place is awesome!"

5
12/11/2017

My friend and I decided to check out Salem the week before Halloween. We booked this hotel while it was still being renovated. What a pleasant surprise! The hotel was clean, the staff helpful, and the beds comfy! Mary at the front desk was an absolute angel. Every hotel should be as lucky to have a personable, knowledgeable, and fun person greeting their guests and establishing the face of their brand. We would definitely stay again!!!

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for your great review! We are so happy you made us a part of your visit to Salem during the Halloween season. Mary has been a great asset to us here for many years, I'm so glad you enjoyed speaking with her. We all hope to see you here again soon!

"Great value all around"

5
07/11/2017

I went solo on a business/leisure trip around Halloween. I wanted to be near the Danvers/Salem area to promote my costumes and props. Danvers is near the highway and several high-traffic towns and cities, namely Peabody, Salem, and Boston and just about whatever you want...a train, museums, at least two major shopping malls, you can find it within a few miles of this location. Staff are friendly and easy to access and the hotel itself has just about everything...two desktop computers, decent internet, a patio with a fire, a fitness center with a pool, and best of all...free food. Free coffee and cookies all the time and a free breakfast with no shortage of options. Hotel rooms are clean and allow for plenty of light and the cable is good. My favorite part? Approximately $2000 for a nearly-two week stay. For the length of time, location, the amount of free extras and level of service, it's a deal to die for. If I had stayed in Salem, I probably would have paid $500 a night. Thank you for a job well done, BW in Danvers!

Chad H, Manager at Best Western Plus North Shore Hotel, responded to this review
We were delighted to hear that you enjoyed all of what our hotel had to offer you. We hope that your business trip was a success and would be happy to host you again the next time you are in this area. Its always wonderful to hear when we met all of your expectations during your stay. We do hope to see you the next time you are in the area and again appreciate this feedback. Yours in Hosptiality Mary Young Operations Manager

"Great experience."

5
06/11/2017

Nice and clean. Very satisfied. Best night sleep ever. I actually took a picture of the tag on the bed to buy one my self. I would deffinatley stay here again and I would absolutely recommend this hotel to friends and family.

Chad H, Manager at Best Western Plus North Shore Hotel, responded to this review
We were delighted to hear that you enjoyed your stay with us. Our best are from Serta and if you need any additional information on these please feel free to contact me I would be happy to help. Thank you again for taking the time to post your review and we look forward to seeing you on your next trip to the Boston North Shore Area. Yours in Hospitality Mary Young Operations Manager

"clean hotel"

5
06/11/2017

Hotel has been recently remodeled. Nice decor. Comfortable beds. Good-sized room. Complimentary hot breakfast a bonus. Great value 15 minutes outside of Salem where you will pay double the price. Close to highway.

Chad H, Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for sharing your review about your stay with us. We are delighted to hear that we met all of your expectations and look forward to having you stay with us in the future. Yours in Hospitality Mary Young Operations Manager

"Nicely refurbished"

5
06/11/2017

Great hotel that was been recent refurbished and has excellent staff. The bed was super comfy and the room was very spacious. Everything worked as it should and the place is very clean and tidy - there is plenty of free parking onsite.

Chad H, Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking the time to post your review on your most recent stay. We are delighted to hear that you enjoyed staying at our newly renovated property and that you found our beds to be comfortable and the rooms spacious. We look forward to seeing you the next time you are in this area. Yours in Hospitality Mary Young Operations Manager

"Very good"

5
05/11/2017

Stayed here for one night while visiting Salem, about 10-15 minutes drive from the town centre. Overall a very positive impression from the hotel. It seems to have been renovated recently meaning that the rooms feel fresh and modern, with big beds and up to date appliances. Service was good with complimentary hot chocolate/coffee/cookies, and internet worked well. Sleep quality was very good, so overall nothing I could fault in the room. Breakfast was good though not quite up to the quality of the room. Paper plates and plastic cutlery, not a lot of cooked choice though we are used to English breakfasts. There was fruit, breads and bagels, yoghurts, cereal, a waffle iron etc so still plenty of choice.

Chad H, Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for sharing your review about your most recent stay at the Best Western Plus North Shore. We were happy to hear that you we met all of your expectations. We have taken your feedback about our breakfast selection and will review this with Management. We look forward to seeing you again in the near future.

"CLEAN ,and ATTENTIVE STAFF"

5
02/11/2017

Staff is awesome, rooms are clean, smoke free ( area outside for that if needed). No pets, Close to Rt.1 and Rt.95 . Close to restaurant ( no bar or restaurant in hotel) little plaza close by hotel. Safe neighborhood, felt very comfortable here.

"Excellent stay"

5
02/11/2017

Everything looked nice after the remodeling. We loved the outdoor fire pit out back of building near the indoor pool. We stay at BW every year for halloween in Salem. Its a short trip and alot of stores along the way.

"Best hotel I stayed in the USA"

5
31/10/2017

we spent 10 nights this trip. Best hotel this one. Staff were always friendly and available. The rooms were clean, comfortable and better than we expected. we would recommend the Bet western Plus in Danvers to everyone. definitely will visit there again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for making us a part of your trip and then writing such a nice review of us! We are honored that you found us to be the best hotel you stayed in. Hopefully we'll see you again the next time you travel to our area. Thanks again!

"Comfortable, clean and safe"

4
30/10/2017

The hotel was above average in the atmosphere presented and it felt like a clean safe place to spend the night. Lots of well-lit parking and very close to the highway (I95). The breakfast was good although not a lot of choice and served in comfortable dining area.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for taking the time to write such a nice review of your stay with us. I apologize that we didn't have enough of a selection at breakfast, we're continuously looking for new items to carry so the options are not always the same. Thanks again for your feedback, and hopefully we'll see you back here soon.

"Stay here when visiting Salem!"

5
25/10/2017

Just a short drive to Salem MA without spending big money! Rooms are brand new with most comfortable new bedding and pillows. Professional clean staff and hotel! Keep up the Great work and continue to be on point with your customers needs.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for taking the time to write such a nice review of us! And yes we will continue to make our customers needs priority #1 here. Look forward to seeing you here again!

"Nice Motel!"

4
24/10/2017

We were surprised to pay $150 a night for a Best Western, but it's Salem in October close to Halloween. The rooms are clean. Nice large televisions. Comfy beds. Friendly staff. A nice place to rest your weary bones and a short distance from Salem!

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thanks for choosing to stay with us. I'm glad you chose to stay on a weekday to keep your rates down here in the greater Salem area. Glad you enjoyed your time with us. hope to see you again.

"Great place to stay"

5
23/10/2017

Great place to stay, staff very friendly and helpful. Easy access to main roads. Hotel has been renovated with a fresh and updated feel. Breakfast was typical but tasty. Nice patio with fire pit to hang out at and just relax after a day of sigh seeing in the city.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so very much for the great review of your stay with us! Glad you got to take advantage of the patio and fire pit experience. We love having that area available for our guests. Hope to see you again soon.

"Excellent Hotel"

5
23/10/2017

I and 2 friends stayed at the BW Danvers for a girls get away. The hotel staff was friendly and courteous. The hotel was fresh and clean, including our room. Breakfast was included and the food was good. Location was convenient to our travel plans. Overall good value, and I would recommend this hotel, and I would stay there again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thanks for letting us be a part of your girls getaway, we're honored you chose us. Glad you enjoyed the hotel and found us to be a friendly staff. We hope to have you back again soon.

"Salem visit"

5
22/10/2017

Great location from Salem..clean comfortable room. The staff was very helpful in diner suggestions. They recommended a Chinese delivery that was perfect. We were tired and the food was great and they delivered right to our room. Nice outside patio with a fireplace.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so very much for the great review, we really appreciate it! We're so happy you enjoyed your time here and got to take advantage of some of our amenities like the outdoor patio with the fire pit. Hope we see you again soon!

"Really nice place and great price"

5
18/10/2017

Clean, quiet, and large rooms. Nice filling breakfast included and coffee available round the clock. Nice staff, lovely and convenient location. After walking all day, I would have loved to soak my feet in a hot tub, but they only have a pool. My only complaint, no hot tub/whirlpool.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking the time to write a nice review of your stay. I am sorry we don't have a hot tub for you, but we do have a few other relaxing places you can put your feet up like our outdoor patio by the fire pit, or in the comfy sitting room next to the Lobby! Thanks again, and hope to see you back here soon.

"Very good choice for the area"

5
18/10/2017

On a road trip adventure with another couple and chose this hotel. Could not have been more satisfied. Hotel is new and spotless. Very good breakfast with usual selections but was well stocked and clean. Good location and great price for the area.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you all for choosing to stay with us and make us part of your adventure! I'm so happy you enjoyed your time here and that you took a few minutes out of your day to write a nice review of us. We really appreciate hearing from you, and hopefully we'll see you again the next time you're in our area.

"Nice room great breakfast"

4
17/10/2017

Our 2 queen room was enormous but the bathroom a bit small. The door to the bathroom barely cleared the toilet. It would also have been nice if the 2 bathroom lights were on separate switches. Having both come on in the middle of the night is blinding. Unfortunately we didn't arrive in time to use the pool , wish it were open a bit later. The elevators are tiny, maybe 3 people and luggage, no more. The breakfast was lovely, except for the "eggs". They had a beautiful seating area/ firepit outside, see the picture, didn't have a chance to use it as we were only there for one night.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for the nice review of your stay with us. My apologies you found the bathroom and elevators to be small and that the lights in the bathroom come on together. I'm glad you liked everything else though. Hope to have you back again.

"BW Danvers, MA"

4
16/10/2017

Hotel is clean, friendly staff, great breakfast and convenient location - however, I must say the walls and doors are thin - you hear everything. Also, the cost for this room for one night seems extraordinarily high by comparison.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
I appreciate your feedback, and that you took the time to write a review of your stay with us. I am so happy you found our hotel to be clean (a top priority for us) and our staff to be friendly. Glad you enjoyed breakfast as well. I'm sorry you thought our walls were thin, there is a layer of soundproofing material behind the drywall. We try to keep our room rates competitive and for our area we are very reasonably priced. We certainly believe that we are the best value to be found in Boston's North Shore region. I hope you are able to try us again down the road.

"Great hotel"

5
16/10/2017

The hotel was very nice, modern and clean. We had a king size bed and it was very comfortable. There was a large breakfast area with hot choices along with the usual continental fare. (The eggs were fake and gritty though). The gym was well kept and machines were in good condition. The swimming pool area was also nice. We stayed here to because it was so much cheaper than the hotels in Salem.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you very much for the great review! We really appreciate your kind words. I am sorry you didn't like the eggs, but I'm happy everything else was enjoyable. I'm so glad you found us to be a great value for the Salem area this time of year. Thanks again and hope to see you back here soon.

"Great stay!"

5
11/10/2017

The hotel was clean. The decor was cute and comfortable. The breakfast had lots of options and had variations each day. This is a great hotel! It is about 30-40 minutes away from Boston, 20 minutes to Salem. It is very centrally located.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking the time to write such a nice review of our hotel. We really appreciate it! Hope we have the chance to host you again soon.

"very clean and impressed"

5
09/10/2017

I have stayed here 3 other times in the past the new look is awesome the hotel is clean and staff very friendly very close to salem .this time we got lift or uber to pick us up and drive us in every day to salem best thing we ever did no worries about traffic or parking will def.continue to stay and recommend to my friends .

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for staying with us and writing such a nice review about it! We really appreciate that you took the time to say such kind words about the hotel and our team. Hope to see you soon!

"Perfect weekend stay"

5
09/10/2017

Beautiful place, hotel inside and out. Great convenient location easy access to get back to the highway. Great pool too! Breakfast food/room was awesome. Nice, helpful very friendly staff. Safe area. Would definitely stay there again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
I am so happy that you enjoyed your stay with us! And we really appreciate that you took the time to say some nice words about the hotel and our team here afterwards. Thank you, and we hope to have you back again soon!

"A close to venues hotel"

3
08/10/2017

The hotel is close to a lot of the venues in the Boston metro area. Easy to get to from Logan airport. The hotel had lots of brochures of places to see and places to go. We enjoyed our stay in Boston and at the Best Western Plus North Shore Hotel.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
I'm glad you enjoyed our location and the hotel, and I thank you for taking the time to write a review of your stay. I appreciate all the feedback I can get about our guests' experiences. I would love to hear back from you to know what we could do to move your 3-dot review to a 5-dot review from you on your next stay with us. Hopefully we'll see you here again soon.

"affordable and pleasant"

4
06/10/2017

staff are friendly, hotel has been recently upgraded. Breakfast is fine. beds not so comfortable....otherwise, great price for the amenities that are available. convenient access to city of Boston and within 15 minutes to ocean

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for taking time to write a review of your stay with us. I'm so sorry that you found our beds to be uncomfortable. Perhaps because they are brand new they need a bit more time to be broken in for you. I'm glad you found our location convenient and that you took advantage of some of our amenities. Hope to see you back here soon. Thanks again!

"New and well kep"

5
05/10/2017

The hotel has a very nice new look to it and has a very clean appearance. I loved the Clean Remote. Definitely showed good attention to details in lodging that is looking to be up to date. Breakfast was fine in fact more than I thought there would be. I would highly recommend this hotel to anyone looking to stay in the area.

"Very Comfortable Stay"

4
05/10/2017

We stayed at this hotel after a long ride back towards Boston. It was very comfortable with a nice, friendly staff. When I booked this hotel several months ago the photos I saw were completely different than the outside looks now so I believe they were recently remodeled. The hotel room itself was stylish with new furniture and decor, but parts of the room had a sloppy paint job which may bother some people but not me. The bathroom looked modern with a granite look in the shower/tub and sink. The staff offered coffee and cookies when we arrived and a gift bag of fruit and water when we left - which was a nice touch. I would recommend this hotel.

"Great stay"

5
05/10/2017

We had a great stay at this hotel. Its about 16 miles from Logan Airport. Good Italian restaurant close by as well as a gas station. Hotel is very comfortable, very clean and the staff is excellent. Didn't get a chance to utilize the pool or the gym. Close to Salem as well. You can see Interstate 95 from the hotel.

"Vacation"

4
05/10/2017

Great location was very quiet never heard the traffic convenient location to mall and many restaurants. Staff very polite accommodating. When we arrived our room was not ready the young man could see we were tired and instead of making us wait he offered us a king size room instead of the queen that was available for the same price as what we had booked. Great customer service. Fitness center is not big but very nice pool was great. Room was clean Hotel is not big so you get the small town feel which is nice. Breakfast great variety to choose from Overall I would definitely stay there again.

"Recommend"

5
04/10/2017

Would definitely stay again. Rooms were spacious, clean and very accommodating. Loves how they put cookies out on the eve with the coffee. Nice added touch. With the newly renovations you can not go wrong with the hotel. Highly reccomen. Will definitely go back

"In and Out"

4
28/09/2017

Just needed a place to stay to make an appointment in Boston next morning. Nice price and location. Just renovated lately. Nice experience. At the moment this is the sweet spot location and price to Boston.

"Very Clean, Professional, Caring. Excellent stay, I always return there."

5
18/09/2017

The rooms are always immaculate and I have been staying there for many years when I travel to Boston. The large Breakfast Room is stocked with a fresh and diverse assortment of breakfast foods. The computers in the Lobby and the Guides for Visitors are easily accessible. There is an atmosphere of pleasant quiet, and the desk staff are very helpful. It is located in a lovely area but close to restaurants and other main access routes. I see retirees, family reunion groups, students, many French speaking and it is a comfortable place for everyone. I have a family member who is Special Needs and who has autism and long time staff come over to greet him and sometimes there are cookies out. He is very comfortable there. I recommend this hotel for the location, cleanliness, and desk Staff and Managers.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so very much for choosing to stay with us throughout the years, and for taking the time to write such a beautiful review of us! We truly appreciate it. I'm so happy that we've been able to make you and your family member feel comfortable here. That is our goal with every guest, every stay and it pleases me to no end to know that we've accomplished our goal with you. Thank you once again, and we'll see you again soon!

"all around caring"

5
17/09/2017

We did not expect this level of caring at the nominal price we paid for the room. Just all around GREAT! The location was a bit hard to find but well worth it. Desk clerk was humorous ( so refreshing). Oh, and the 'cookies', superb.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us. We very much appreciate the kind words you have said about how our team was caring!! That means more than anything else to us! Hope to see you again here soon.

"Excellent hotel"

5
14/09/2017

This hotel was clean and neat - the staff was friendly and welcoming. It looks brand new inside and out. The room was really nice - very clean and neat and well decorated. Everything was in great working order. The bed was super comfortable and the pillows were especially nice. Would definitely recommend and stay again.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us. We know there are many options around and it makes us so happy to know you selected us! We very much appreciate the kind words you have said about our hotel and our staff!! Hope to see you again here soon.

"August 2017 Wedding"

5
29/08/2017

While booking my August 2017 wedding in Ipswich, MA I reserved a block of rooms as well as a function room for out of town guests. I worked closely with Naomi and by closely I mean emailed every couple of months and showed up at the hotel to check on the status of the renovations. Naomi was always answered my emails right away and was very patient with all of my questions and requests. She even offered to hand out welcome bags to the guests the day of the wedding and display a schedule of our shuttle bus. I have stayed at Northshore Hotel in the past and I was eager to see how the renovations turned out. You will not be disappointed as the renovations really improved the value and appeal of the hotel. The rooms are huge and the hotel provides a complimentary breakfast. Thank you so much Northshore Hotel/ Best Western Plus and Naomi!

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for letting us all know about your experience with our hotel and with Naomi in particular! I'm very pleased to know that you were as happy with our renovations as we are. And most importantly, I love knowing that Naomi took great care of you and your group. We stress the importance of guest service here and I love hearing when we've done it well. Thanks again!

"GREAT!"

5
20/08/2017

I don't even know where to start! Everything was WONDERFUL! We had a king size bed that was incredibly comfortable, the room was spacious, had a fridge, microwave, coffee maker, and more! The continental breakfast had a variety of items including scrambled eggs, ham, and sausage! Very clean! Nice staff! The only downside is the fire alarm went off at 6AM and we watched the firetrucks struggle to get up the curves of the driveway...

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for the GREAT response! We always appreciate when you take time out to write a review of your experience with us. So happy you enjoyed your time here. We look forward to having you back with us the next time you're in the area!!

"Good deal and location"

3
20/08/2017

I recently stayed here and it looks like it has recently become a Best Western. They are going through some renovations, but that wasn't much of a distraction. The room was clean, pretty up to date and very quite. We weren't able to use the amenities based on the times they were open, but overall this was a good hotel and for the price I think it is the most reasonable in the area.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you for writing a review of your stay with us. We have completed our renovations and are officially the Best Western Plus now. I'm sorry you weren't able to use some of our amenities during your time with us. Please try us again and take advantage of our indoor pool, fitness center, hot breakfast and more!

"Renovations but quiet"

5
17/08/2017

Despite the renovations going on, our room was quiet. It was quite spacious and comfortable. The check-in was quick and a relief from 10 hours on the road. We choose this hotel as nothing was available in neighboring Salem, but would stay here again if we wanted to explore Salem again as it's a short drive and much less expensive than Salem accommodations.

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much for choosing to stay with us. We know there are plenty of hotels to choose from in our area and we're always happy when we're the pick! I'm glad the renovation work didn't bother you and know that our renovations are complete and we are officially the Best Western Plus now. I hope you enjoyed your trip to Salem and please come back and join us when you return to the area!

"Great staff"

5
17/08/2017

Great hotel. Staff was absolutely incredible. Very helpful w/ any request we had. Rooms are large and really nice. Clean. Great pool and a large bfast w/ soo many choices. I was super happy and will def come back. Location is close to lots of restaurants and shopping. T is only 15 mins away, so super convient

Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this review
Thank you so much! We truly appreciate all the feedback we can get, so thank you for taking some time out of your day to say how much you enjoyed your time here. We look forward to hosting you here again soon!