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Best Western Hotel Buffalo Ridge Inn, Custer

4.0/5  - basé sur 560 notations.
310 W Mount Rushmore Road, 57730-1938, Custer, United States - See map

A vacation in South Dakota is the trip of a lifetime, made better only by staying at our Custer hotel where quality service is our top priority. You already know all the must-see attractions in this region: Mount Rushmore, the Black Hills and of course the celebrations of Crazy Horse. Guests at our Custer hotel are close to it all and can enjoy a vacation built around a rich history and culture. Custer State Park is nearby and a favorite destination for outdoor lovers where trails and recreation are plentiful. Guests at our Custer hotel can also relax right on the property with a covered outdoor picnic area ideal for indulging outdoors. Free high-speed Internet makes it easy to keep up with work or check the itinerary for the day's plans. Enjoy a complimentary bike wash when staying with us, which is a must for bikers who need their ride to look perfect for the rally. The Fourth of July Fireworks Celebration is legendary, and we cater to folks from around the country who are here for an all American experience. The Sturgis® Motorcycle Rally is another big event and the reason for the "on the house" bike washes. Whether you're here to hike the Mickelson Trail or stopping by on your annual rally runs, you'll be treated like a VIP at our Custer hotel. The VolksMarch, Buffalo Round Up and festivals throughout the year are all attractions that bring travelers to the slice of history we call Custer. The superior customer service and restaurant-adjacent location helps make our Custer hotel a favorite in the area. With spacious, cool rooms, a soothing indoor pool & hot tub and upgraded amenities, each guest feels at home when staying with us. We understand that whether you're here for business or pleasure, an enjoyable stay starts with all the comforts of home and a warm welcome. We do our best to make your stay the best it can be. Book the stay of a lifetime at the Best Western Buffalo Ridge Inn today! We are closed seasonally from October 1 - April 30. A vacation in South Dakota is the trip of a lifetime, made better only by staying at our Custer hotel where quality service is our top priority. You already know all the must-see attractions in this region: Mount Rushmore, the Black Hills and of course the celebrations of Crazy Horse. Guests at our Custer hotel are close to it all and can enjoy a vacation built around a rich history and culture. Custer State Park is nearby and a favorite destination for outdoor lovers where trails and recreation are plentiful. Guests at our Custer hotel can also relax right on the property with a covered outdoor picnic area ideal for indulging outdoors. Free high-speed Internet makes it easy to keep up with work or check the itinerary for the day's plans. Enjoy a complimentary bike wash when staying with us, which is a must for bikers who need their ride to look perfect for the rally. The Fourth of July Fireworks Celebration is legendary, and we cater to folks from around the country who are here for an all American experience. The Sturgis® Motorcycle Rally is another big event and the reason for the "on the house" bike washes. Whether you're here to hike the Mickelson Trail or stopping by on your annual rally runs, you'll be treated like a VIP at our Custer hotel. The VolksMarch, Buffalo Round Up and festivals throughout the year are all attractions that bring travelers to the slice of history we call Custer. The superior customer service and restaurant-adjacent location helps make our Custer hotel a favorite in the area. With spacious, cool rooms, a soothing indoor pool & hot tub and upgraded amenities, each guest feels at home when staying with us. We understand that whether you're here for business or pleasure, an enjoyable stay starts with all the comforts of home and a warm welcome. We do our best to make your stay the best it can be. Book the stay of a lifetime at the Best Western Buffalo Ridge Inn today! We are closed seasonally from October 1 - April 30. Enjoy your stay.

Best Western

Hotel Buffalo Ridge Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 559 guest reviews
NOTE ISSUED
Excellent
187
Very Good
182
Average
129
Poor
42
Terrible
19
REFER TO NOTICE
Business Business
10
Couples Couples
204
Family Family
248
Friends getaway Friends getaway
49
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Convenient"

5
04/09/2018

Close to highway, easy to get into...also close to fast food restaurants and one excellent Mexican restaurant! Beds were good and so was the breakfast. Pain in the butt trying to type 200 characters when you've already said everything needing to be said!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your kind words.

"Check the Room First"

3
20/08/2018

On the plus side, the location was very convenient and close to shopping, restaurants and some activities. Breakfast was included with our stay. Our room was clean and had a coffee maker. The bed was fairly comfortable and the shower head had nice water pressure. On the negative side, occasionally there was some kind of loud noise coming from the other room's plumbing and I could hear people walking around upstairs and up and down the stairs.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
I'm so sorry about your stay, thank you for your feedback I will look into this.

"For Custer, a decent stay"

3
13/08/2018

We came to see Mount Rushmore, Bears, and Devils Tower - we decided to go with the cheapest option with a central location. It wasn't bad, i would recommend possibly bringing your own pillows as for some reason the pillows at this location are tiny couch pillows and not standard sized pillows.Also the hot tub during our visit had so much chlorine it did burn our eyes, we let the front desk know. For just a 1 night

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So sorry about your stay thank you for your feedback.

"Nice stay"

4
06/08/2018

The room was clean and there was a nice tub if you take baths. Honestly we got in late and checked in, went up to our room, and crashed. Got up the next morning, had some breakfast and left. The room was what we needed. No big complaints.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You glad you enjoyed your stay.

"Dirty motor inn"

2
06/08/2018

First of all it was disappointing to pull up and see it was nothing more than a motor inn, for what I paid for the room, but I get it, it is summer, and gotta make it while they can. Then getting to the room, which smelled like armpits, and had trash on the floor, and seeing all it had was a tiny whiny wall inserted A/C. I settled in for more 3 day stay. The other Best Western in Hill City was booked, so I just had to deal with it. We went to check out the pool and hot tub, and the hot tub was so heavily chlorinated it was burning my eyes just sitting in it. So that was a bust. Then my son had a bad nose bleed that night and made kind of a mess of the sink area, and his sheets. I tried to clean it up some, but needed cleaning products, but then found the next day they did not even try to clean it the rest of the way. This place was very disappointing, and we will not be back.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for your feedback we will look into this.

"fun times in the black hills"

5
04/08/2018

From the outside this just looks like a decent size ok motel but our very large room and great customer service made this a great place as our base to explore the area. We had a large suite with two separate bedrooms and it was perfect for traveling with teenage boys. We were very comfortable in our room when we were there. Breakfast was good-the staff were always on top of restocking. The pool and hot tub were very nice. The best thing was the very friendly employees. I saw them going out of their way for several guests. Seemed very helpful about helping people plan their days with all the fun sites to see in the area. Would definitely stay again. The front bedroom did get a lot of motorcycle noise but not terrible. I was in the back bedroom and couldn't hear it.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for your kind words, on behalf of the team we thank you.

"Great Location"

4
03/08/2018

Rooms are clean. Great breakfast with lots of options. Restaurant isn't on site just down the hill and food was great! We didn't get the rooms we requested. When we checked out the lady at the front desk was kind enough to call ahead to our next Best Western destination and confirm our requests. Thank you!!!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for your kind words, please come again.

"Yearly Motorcycle Trip"

4
29/07/2018

Clean room, no noise, close to the area we wanted to visit. Staff let us check in early even after suffering a power outage and the computers being down. Very friendly welcomig personnel. Answered questions when we had them.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
On behalf of the team we Thank You

"Worst experience"

1
25/07/2018

We had the maintence staff barge into our room, even after telling him the room was occupied. The fire alarm went off at 4:30 in the morning. When we brought these issuers up with the front desk no one cared or did anything to accommodate us. Highly unprofessional. They said they would call to discuss it and never have.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So sorry about your stay I will look into the matter, thank you for your feedback.

"Custer SD hotel experience"

4
24/07/2018

Found the hotel easily and were very satisfied with the room options and amenities. Room was clean. Furnishings were dated, but everything was operable and comfortable. There was extra in-room seating, very much appreciated as 4 people used this room. Pool was inviting, restaurants close by, and the grandchildren enjoyed the miniature golf course across the roadway. This hotel is right on the highway, but did not notice any excessive noise.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So glad you enjoyed your stay, thank you.

"Need to improved ASAP"

2
23/07/2018

2 stars because of the friendly staff and good location. For the other hand, although it doesn't appear in the search as a motel but it is. It was pretty full so I think this review has to be considered to have a way better improvement! My family and I went for two nights and three days, when we arrived it wasn't what we expected, the photos in their site showed it different, we were expecting a hotel. Guest and other people were drinking and partying in the balconies (we even questioned to cancel and go look another Hotel) and at night even at the parking lot. Good thing we couldn't hear all the noise inside our rooms (we were in the second level). Next morning we have solo cups with unfinished alcohol in the side of the open hallway (balcony). The rooms are decent size, the bathroom it's small. Overall the rooms seemed clean but the smell when we opened the door was disgusting!! It smell old and cheap! We had to go buy Lysol the day we arrived because we couldn't stand the smell and we sprayed Lysol everywhere and let it sit!! So THAT needs to be taken care off! The cleanness of the bathroom is very basic, the bathtub could need more and the fixtures, the drainage ring of the sink too, I could see a brown edge around it. The bed is not so bad but the pillows needs to be more comfortable and more of it than only four and small pillows in a king bed. Please pay attention in the cleaning and smell of the rooms!! We like our rooms to be and smell fresh and clean!! And have a better policy for people partying and alcohol, it supposed to be a family atmosphere “hotel”.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So very sorry about your stay, thank you for your feedback.

"Naja Shrine Ceremonial"

5
23/07/2018

A BIG shoutout to Susan and her amazing staff for providing a fun atmosphere and grand accommodations for our annual ceremonial festivities this weekend during Gold Discovery Days in Custer. Your kind and helpful spirit was greatly appreciated. Your facility was excellent. Thanks again.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you guys so much for your kind words.

"Very comfortable "

5
22/07/2018

My husband and I have stayed here several times while visiting Custer and the area. We have always been pleased, but this was the best stay we've had. Our room was spacious with a super comfortable king bed. It also had a great shower. The breakfast was delicious. Loved our stay here!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for your kind words, we are glad you enjoyed your stay, come back and see us.

"Very Pleased with Value and Clean Accommodations!"

5
15/07/2018

We just stayed 6 days at the Best Western Buffalo Ridge Inn and we were very pleased. We booked through Priceline for the best prices. It was a 2.5 star Express Deal. The room was cleaned daily and everyone who worked there was more than happy to help. The full hot breakfast was amazing with lots of choices. They even changed it up a couple of days. The indoor was very clean and had great hours. The hot tub was older and only for 2 people, but it worked well. The room had plenty of room. The bedding was comfortable and the temperature of the room was perfect. The only thing I didn't like was that the bathroom door didn't swing open all of the way because it hit the shower and the bathroom sink was too wide for the room. Those were probably both design errors. Just don't try to squeeze past someone who is using the sink unless you are itty bitty. We would definitely stay there again!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for your kind words we do appreciate it again thank you.

"Property was nice, front desk (Winzer) was not."

4
13/07/2018

We arrived late, had been at Mount Rushmore and really had a great time. Since we had reservations I wasn't worried about the time. When Winzer checked us in my Discover Card App alerted me to what he was charging my card. I immediately asked him why it was more than $20 per room more than my reservations indicated it should be. First he said it was the taxes and I told him the reservations amount included the taxes. Then he said it was an extra charge because I booked through a 3rd party and I told him that I booked through the Best Western website. Then he said it was extra they add on in case I do any damage in the room and I replied that was a bunch of BS. He then suggested that I speak to the manager in the morning. So he managed to put a damper on my great day. I did talk to the manager the following day and she took care of the problem and said she would do some retraining with Winzer.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So sorry about your stay, thank you for your feedback, please come again.

"Great time in Custer"

4
13/07/2018

Clean room, nice staff, comfy bed. Just wish they had a window that opened. The hotel is located in a great location and we stayed for 2 nights. The town has restaurants and some fun shops. Near Mt. Rushmore and the Bad Lands

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You glad you enjoyed your stay.

"Best stay ever"

5
05/07/2018

Met by Winzer ( I think his name). Super super kind. Accommodating with getting us a room the day before we were due to check in. Sue, the manager, was equally as nice. The ladies working the breakfast were kind and worked hard. Breakfast was great! Everything you could ask for except having it served to you in bed! Great location. Pool great! Our housekeeper (it was a guy) was so kind and helpful. Wish they could all be as good as this hotel. Oh and the flowers in front of the rooms were so pretty ! Nice touch. Can't say enough about how nice the staff was!!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for your kind words we love it.

"Nice hotel"

4
05/07/2018

We stayed here one night on our way through South Dakota. It's close Custer State Park. We had an enjoyable stay. Our room was clean and the bed was comfortable. Our check in and check out went smoothly. Breakfast was good.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so glad you enjoyed your stay.

"Breakfast and coffee was the highlight"

3
27/06/2018

We stayed here during a very rainy period. Having to walk outside to get to the breakfast in the lobby wasn't fun with small children in the rain. The rooms were spacious, but the carpet smelled of urine and the rooms were quite dark. The beds were not comfortable and the swimming pool, while large, was quite chilly for recreational use. The hot breakfast in the morning was stellar! The coffee was delicious and the staff was so very friendly! They even looked for an extra coupon book for us as we were traveling in a large group and needed another booklet. If the beds were more comfortable and pool warm, I would have given the hotel a higher rating.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So sorry about your stay, thank you for your feedback, we will address these issues.

"Not to bad! Average Hotel"

3
25/06/2018

We stayed here two nights on our visit to Mt. Rushmore and Crazy Horse. Was a little concerned with the Window units in the room, but I guess it doesn't get really hot there. The pool area was alright nothing special. Rooms were clean but the bathroom was small. Our family of five barely fit in the room. The breakfast was not all that special. just normal hotel breakfast food. The price was comparable to the area. The cabins across the street in the woods look more fun thou.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for your feedback

"3.5 if I could"

3
18/06/2018

We stayed at 2 other hotels prior to this one during our trip— Econo Lodge and another Best Western. Buffalo Ridge wasn't a horrible stay. The room is decent and it's clean. The breakfast is wonderful and didn't disappoint. This room had no fridge or microwave. It wasn't fully stocked when we arrived (room fits 4 people, but there weren't enough towels for 4). Also, in comparison to the other Best Western, this room didn't have had much to offer. We stayed 2 nights and the housekeeper fully stocked our towels the 2nd night. In comparison to our Econo Lodge room, this room was only a tad better and more expensive. It met our needs for a short stay, but I probably won't stay at this particular location if I were to go back to this area. Furthermore, the check in took so long. When I arrived, no one was at the counter. I rang the bell 3 times over almost a 10 minute wait. Another woman walked in behind me and said she had been calling but no one picked up. She tried calling while we were waiting in the lobby to see if someone would show up to pick up the phone— no one did. When the front desk person finally showed up and checked us in, both our keys didn't work for our room and I had to go back to the office and wait another 5 minutes— I know these aren't necessarily long waits, but it was late in the evening, I had a 14 & 15 year old with me, and we were exhausted. The key cards failed to work again on our check out day after breakfast. It was just inconvenient. In no way am I saying this is a bad hotel. The people are kind and the rooms are fine. Our particular experience just didn't top my list of hotel stays. Also, everything closes early in Custer on Saturdays. We didn't realize this and ended up having to eat DQ for dinner because every place closed by 9pm or earlier. We had gone out all day and came back into town realizing everything was closing. Keep that in mind if you're staying in Custer on Saturdays.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
I apologize about your stay and will speak to desk agent, thank you for taking the time to give us your feedback.

"STAY HERE!!!!"

5
18/06/2018

The staff was wonderful. Everyone helped you from check in to check out. I couldn't find the room number and the lady cleaning a room helped me. This is a dated looking hotel, however, the cleaning crew is exceptional. You could tell they take pride in the place. My family raved about how clean everything smelled and looked. The rooms could use updating but it was super, duper clean.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for your kind words we are glad you enjoyed your stay.

"Had potential but fell short."

2
10/06/2018

Staff was really helpful and friendly. But the room fell short. My room was never entirely cleaned. The first day my bed wasn't made, and the next day my bathroom wasn't touched except to replace towels. Further, I had to climb up on my bathroom counter to change my A/C settings. And the unit said that the filter needed to be changed. Location was great, very convenient to all. WiFi was lightning fast!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for taking the time to give us your feedback regarding your stay, sorry you could not find your remote control, please visit us again.

"Nice base of operations"

5
07/06/2018

I visited the Black Hills / Mt. Rushmore area for the first time. Each day I visited the sights & was able to return to this conveniently located property to relax & rest. Sights, restaurants, gas stations & groceries were conveniently located within Custer or within a short drive from the property. I enjoyed my stay & the staff were very friendly and helpful during my stay. Good Job!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so much for your kind words we are glad you enjoyed your stay.

"Custer in May 2018"

5
06/06/2018

Great room price, excellent staff and unexpectedly very good breakfast. We usually don't eat at the hotels as the food is for a lack of a better word fake food. Best Westerns breakfast tasted more home made than prepared box food. We ate there almost every morning during our 5 day stay.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so much for taking the time to give us your review, glad you enjoyed your stay.

"A good value motel in Custer."

4
05/06/2018

I stayed here with my 3 sisters. First, the free breakfast was great. The people who worked in the breakfast area were so efficient and helpful. They made sure we had everything we wanted and were quick to take our plates when we finished. Cindy and Zena were 2 staff members I observed working diligently to please. Susan, at the front desk was especially helpful and patient. In our room, the door to the closet was broken and the toilet seat needed to be tightened. We left a note for the cleaning staff and the toilet seat was fixed.One disappointment was the spa wasn't working. The pool was in working order. It is not a luxurious motel, but it is a good place with a good price along with a hard-working staff.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
The team and I thank you for your kind words, so sorry about the hot-tub, please come again.

"Good Hotel"

4
03/06/2018

Good place to stay. Hotel staff were very friendly and helpful,hot breakfast every morning was good. Clean comfortable rooms. Is in good location to all the attractions around with not to much driving.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
On behalf of the team we thank you for your kind words, come back and see us.

"Far exceeded expectations!"

5
30/05/2018

I must say, this place ROCKS their continental breakfast!!! Their coffee is the BOMB better than Starbucks in my opinion. If you ever come to Custer SD, definitely stay here you will not be disapointed. Their service was extremely friendly and prompt! I just cant say enough positive about their Coffee, Breakfast and excellent service!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so much for your kind words, on behalf of the team again we thank you.

"Black Hills trip"

5
29/05/2018

The front desk was very friendly, I had to change my arrival day and they helped me do this without any problems. Room was clean and bed and pillows were very comfortable. I would say here again. The price was great for this time of year.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so much we are glad you enjoyed your stay.

"Nice, clean and quiet"

4
27/05/2018

For a more budget hotel, this was nice, clean and quiet. They had a nice breakfast and friendly staff. Only complaint was there was not a real bedspread/comforter and it was an unusually cold and wet weekend. The second night there, we took the sheet wrapped blanket thingy off the second bed to add to ours. An extra blanket in the closet would have been nice.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
I'm so sorry about your stay, we have plenty of blankets, in cold weather we should stock up, thank you.

"They put the "Best" Best Western"

5
25/05/2018

From the time we were greeted by Susan at the front desk to the nice clean rooms, this is the place to stay in Custer, SD. These folk will go out of their way to treat you with kindness and want to make your stay the Best. If you check my past reviews you will notice I like hotels that are upper scale, but in small towns that's impossible to find. You will be pleased to find this gem! Thanks to the staff, the Fort Collins Insurance Agent

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for you kind words, we truly want you to enjoy your stay please come back to visit us again.

"Excellent Customer Service"

5
20/05/2018

This is the best Best Western I have stayed in. Its all about the employees and customer care and service. Couldn't ask for better they were all so great. Its like being with family the way we were treated. They were all marvelous and would give them all employee rewards card if i had enough especiallyi the one lady in the breakfast room. The only disappointing thing about this Best Western is that they are seasonal. They close in October and reopen in the spring. This is sad as i was planning on staying there next year in October.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
On behalf of the team we are so glad you enjoyed your stay and thank you, please come back to see us.

"Buffalo Ridge Inn, Custer, SD"

4
20/05/2018

Staff was very helpful and friendly. Willing to help! Breakfast items were plentiful with staff ready to assist. Handicap room was adequate and the beds were comfortable. Great location for sightseeing in the area.

"Great Staff, Okay Hotel"

3
19/05/2018

My wife and I recently spent 2 nights at this hotel. It is very conveniently located near Mt. Rushmore, Jewel and Wind Caves, the Crazy Horse monument, and the awesome Custer State Park (don't miss it if you are in the area). The hotel staff (Alyssa at the front desk), and breakfast ladies (Cindy and Charlotte) were fantastic, all local residents, and gave us not only good food but plenty of good local tips and recommendations. The negatives are that this is an older hotel, but updated, so the rooms are somewhat small by today's standards. Wifi was free, but slow, and this is not a hotel for tall people. The door to the room was only 6'3" high, and I hit my head a couple of times at first until I learned to duck going into and out of the room. The room rates are reasonable, and the location is very convenient. Suggest you book soon if you are planning on being there between Memorial Day and end of September as the hotel staff said they tend to fill up.

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so much for your kind words, we are glad you enjoyed your stay please come back to see us.

"Two nights in Custer"

5
09/05/2018

Staff were awesome and very accommodating! The rooms were clean and very comfortable. The staff went out of their way to make our stay enjoyable. Hotel is convenient to Mt Rushmore and Custer State Park!

susan b, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for your kind words, please come back and see us again.

"Friendly Staff, Well Kept Facility"

5
24/10/2017

Visited Custer in May of 2017. We had been camping but the weather turned a little ugly and we wound up looking for Motels. We found the Buffalo Ridge Best Western a very pleasant surprise after a less than stellar stay at another motel in a nearby town (which we would NOT go back to). The rates were reasonable, the room clean, and the breakfast excellent.

"Good experience"

4
09/10/2017

This hotel was recommended by a friend and we weren't disappointed. Comfortable room, good breakfast (included), and the Captain's Table restaurant next door for a decent evening meal. Within walking distance of the town centre. Custer is well placed for trips around the Black Hills (Needles Highway recommended), Mount Rushmore and the Crazy Horse monument.

"If not the worst - I can't recall"

1
08/10/2017

As soon as you discover they booked you in the wrong room your demeanor becomes somewhat negative. Once the staff suggests it is out of their hands because you booked your room through the BW corporate website, you become more negative. Once BW corporate reservations / bookings suggest they can't resolve the issue and forwards you to customer service you become more negative. Once you discover CS is closed for the day and you are stuck in this room for the evening you become more negative. Once CS calls you the next day and is rude and unhelpful you become more negative and you check out and go to a different hotel. This room was borderline the worst we've ever stayed. Very, very over priced.

"Good hotel, sham about the bed"

4
23/09/2017

great location for our road trip but the uncomfortable bed marred our stay. Other than the bed the BW hotel came up to expectations. The area is great for a road trip and seeing many brilliant things. The wildlife loop was especially wonderful and well worth the visit.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
I'm so sorry about your stay, thank you for your feedback

"Nice Place "

4
19/09/2017

For the low price we payed, this was a great place for a one night stay. The guy at the front desk was very warm and welcoming. Our room was a king and while small it was is good shape. It is located jus steps away from two good restaurants, which was a bonus and yes breakfast was included.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
We are so happy you enjoyed your stay please visit us again and thank you for choosing Best Western.

"Best Western get's a A"

5
18/09/2017

I stayed at the best western in Custer SD and it was a fun enjoyable stay with comfy beds great breakfast and excellent service for everything and a nice pool for swimming laps. Let's not forget the hot tub to relax in after a long day.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for the A, we enjoyed you as well and thank you for choosing Best Western.

"Great place to stay"

5
17/09/2017

We were trying to stay in the Custer area but almost all places were booked, however, at the last minute there were some cancellations & we got 2 rooms here. I cannot say enough about the great, welcoming staff. The rooms were very clean and comfortable. Breakfast was good - we stayed 4 nights so it seemed there was an every other day menu, but it certainly offered enough choices. The only concern some might have is there is not an elevator so if stairs are a concern, it would be best to request first floor. There is a great restaurant right next door plus many things are in walking distance of this place. It is a short distance to many attractions. Would love to stay here again.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so much for your kind words, glad you enjoyed your stay and thank you for choosing Best Western.

"Wild West tamed"

5
17/09/2017

We enjoyed our visit to Custer SD Right in the center of all those wonderful Monuments and So much to do. We saw a show, played miniture golf and took a swim in there pool. Was a wonderful long weekend.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Awesome so glad you enjoyed your stay, please come and visit us again and thank you for choosing Best Western.

"Wonderful staff"

4
15/09/2017

The staff was very helpful. We enjoyed our stay in Custer. It was central to all of the National Parks, historic sites, and towns we wanted to visit. The hotel had maps and aided us in our trip. Unfortunately, we are not going to stay in Best Western Hotels anymore because of a problem that we had in the Best Western Fort Collins Kiva Inn. Off to Choice Hotels.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for your kind words and I am so sorry about your stay in Ft.Collins please visit us again.

"Prepare to be welcomed"

5
13/09/2017

Very congenial staff, especially the Front Desk clerk, Winzer. Clean and comfortable room. Good place to stay with our dog, as there are lots of grassy areas to walk him. Excellent breakfast options. Very good location to access tourist sites. Plenty of restaurants to choose from in town, including two adjacent to the hotel.

"Best Western Deadwood, South Dakota great!"

5
12/09/2017

Amanda at reception was friendly, cheerful and always went out of her way to help us. Large clean room. Great breakfast. Been to Best Western's from Cobourg, Ontario Canada and all across the north western USA. This is one of the best!

"Pleasant experience"

4
07/09/2017

We checked into this hotel for four nights. Everyone, from the front desk staff to the housekeepers, were very nice and friendly. The hotel itself is an older property. Two levels with an outside corridor. The place is very clean, and everything worked well. We got smoke from the Montana fires, and that was the only negative comment I can make, and that had nothing to do with the hotel. I would stay there again.

"Overnight"

5
06/09/2017

Solid hotel. Clean and well keep hotel. Breakfast was standard for Best Western: eggs, sausage, assorted pastries, etc. Close to many attractions: Mount Rushmore, Crazy Horse, Jewel Cave, Wind Cave NP. Restaurant in front was good. Pool was clean.

"Nice and clean"

5
06/09/2017

It is in a good location with a restaurant in walking distance from your room. We stayed here one night... the beds were comfy, the room was clean and they had a very good free breakfast. A good cup of coffee too!

"A Good Stay"

4
30/08/2017

We stayed for two nights. The guy who checked us in was very friendly and chatty. We had two rooms next to each other as requested, and on the ground floor which meant we could park outside our rooms. The rooms were quite big and the beds were comfy and freshly made for us each morning. The bathroom was clean and tidy and the shower was good and hot. We slept well, and the rooms were quite quiet. Breakfast was included and there was plenty of choice. The food was good. There was free WiFi in the rooms and it worked. The only annoying thing about our stay was that we were looking forward to using the hot tub and pool, but the hot tub was out of use, and the pool, which we were told was heated, was actually freezing. We got in up to our knees and then straight back out again.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your kind words I'm so sorry about the pool, it's so large that it takes a couple of days to heat up after heating element had given out on us, come back and visit again.

"Best Western always"

4
28/08/2017

We always have had great rooms, met wonderful people and have Not had regrets staying at Best Western. Everyone has been unique in their own way and we love the ones with restaurants attached to the Hotel!! Two memorable ones were, Sioux Falls SD and Trois Riviers Quebec, both great spots!!

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for staying with us, glad you enjoyed your stay and Thank You for choosing Best Western.

"Very Nice"

5
27/08/2017

The rooms are clean, The staff provided excellent service The breakfast was excellent. The pool and hot tub area was clean and inviting. We would stay there again and will recommend to friends and family.

"Great Hotel"

5
27/08/2017

This hotel was excellent. Room was clean and comfortable. Was in walking distance to restaurants. Lobby and breakfast area were clean and inviting. A large selection of food was available for breakfast. Pool and hot tub was clean and extremely enjoyable. Definitely would stay there again..

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so glad you enjoyed your stay come back and see us again, thank you for choosing Best Western.

"Scenic and Easy Ride to Mount Rushmore and Custer State Park"

5
27/08/2017

The staff at Best Western Buffalo Ridge Inn was warm and friendly. The property is clean and offers an outdoor patio area where we enjoyed conversing while the sun went down. Our room was comfortable and we were able to park right in front of it. The free breakfast offers something for everyone and there are several restaurants within easy walking distance of this property. It's a scenic and easy ride to Mount Rushmore and Custer State Park and we would definitely stay here again if visiting the area.

"I'm impressed!"

5
22/08/2017

Again, I want to express my sincere thanks for the staff at the Custer Best Western. You can be proud of your establishment and the staff that oversees it. Excellent job all around! You made my stay (after a long trip) very enjoyable.

"Great Front desk personnel, Rooms ok"

4
19/08/2017

Booked this hotel early as my wife and I wished to see some sights on our Bucket list. Retire Army gentleman check us in (I am Retired Navy) and gave us a good brief on the area. Told us the it was a "Must See" at Mt Rushmore's Illumination ceremony. He was right!, Room was OK as a staging point....not realyy anything else.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for your service and we are glad you enjoyed the Black Hills.

"Service exceptional but room just okay"

3
16/08/2017

Front desk and cleaning staff exceptional but room was small and overpriced. No frig or microwave in room and beds were so-so. Indoor pool but whirlpool out of order. Good access to Black Hills attractions - 15 minutes to Jewel Cave, 30 minutes to Wind Cave. Easy access to restaurants and downtown. Plenty of other choices in the area for a better price.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your feedback.

"Basically good service"

4
15/08/2017

Staff is friendly from the front desk to the breakfast staff. Rooms are basic and clean. Good parking easy access to cars and it's about 4 blocks to downtown. We spent 3 nights with grandchildren and a much quieter location with easy access to the park, jewel cave.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you we are so glad you enjoyed your stay.

"Great location for seeing the sights"

4
14/08/2017

We were in Custer for sightseeing. The ,location was great for visiting Custer State Park, Mount Rushmore, and Crazy Horse. The staff were very helpful. The area affords great sightseeing and there were plenty of restaurants nearby. A great hotel for Custer.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your kind words we are so glad you enjoyed your stay.

"Very nice hotel for Black Hills"

4
14/08/2017

This hotel was a great value for the price. It is centrally located on the edge of Custer with quick access to Black Hills destinations. The staff was very friendly! The breakfast was typical (but had outdoor seating available) but the breakfast staff were pleasant and helpful. Nice to have a coffee machine!

"Best Western Buffalo Ridge Inn in Custer, SD"

4
14/08/2017

This hotel was in a good central location for our family road trip to South Dakota. It was within a reasonable drive to area attractions such as Mount Rushmore, Bear Country, Reptile Gardens, Custer State Park wildlife loop, and the Wind Cave in Hot Springs. The morning breakfast buffet included in the room stay was a plus. It was filling and allowed us to quickly start our day's activity. The kids enjoyed the pool in the evening as we sat in the hot tub to unwind from the day. Only wished the hot tub was bigger as it seated maybe 4 people - so you have to wait if it's being used. Otherwise overall good experience with this hotel in a smaller, quieter town.

"The best Best Western"

5
02/08/2017

Wonderful staff! Clean rooms. Great breakfast! Ojay was very courteous and professional and helpful. Bridget and Sara in the breakfast room could not do enough for us and we're very friendly. Would definitely stay here again.

"Kind Staff Helped with Event-ful Vacation"

5
01/08/2017

My wife took a fall in the parking lot, so we had to end our stay early. The staff was very helpful in making reservation changes at other hotels. Also, the staff let us check in early upon arrival as my spouse needed to rest. The staff helped with any small problems we had. The main quibble was the breakfast. Decaf coffee ran out fast, there were very few fresh fruit options, and baked goods were store bought, not fresh. The room upgrade with Best Western points was terrific as well.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for taking the time to give us your feedback so that we may work on these issues, have a great day.

"One night family "

4
01/08/2017

Was very good, only was too cold when first went in room. Also the breakfast was very nice. We could eat untill filled up for the day (at least until lunch . Friendly staff.!!!and atmosphere for eating breakfast

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your kind words

"Friendly staff"

4
29/07/2017

Conveniently located between Mount Rushmore and Wind Cave National Park, and close to Jewel Cave. This is an older property and was more of a motel, than hotel. The hotel staff were helpful and friendly. The only drawback was the property was worn looking and there were no elevators for 2nd floor rooms (a problem with a large suitcase).

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for taking the time to give us your feedback sorry for your inconvenience, have a great day.

"Great to work with!"

5
29/07/2017

The Best Western in Custer is very accommodating and easy to work with! Check them out on your next visit to the Black Hills, conveniently located to many famous sights and very friendly! The rally isn't far away and a great scenic drive!

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your kind words and thank you for choosing Best Western.

"Just OK"

3
27/07/2017

This hotel needs a room update. The food is good and the service staff were all smiles but the hotel desk staff well they seemed like they wanted to be somewhere else. We all have days like that. Occasionally when I asked a question over the three days, I felt like I wasn't a bother, the rest.... The pool area is nice and a nice outside eating area but the rooms are dated and there is no lobby area to sit in .

"Never Again..."

2
27/07/2017

AC in the room did not work, the hot tub was dirty, and the indoor pool was ice cold. The scenery was beautiful. Staff brought us a fan that barely worked. Had to open window in order to cool room off.

"Trip to Rushmore"

5
27/07/2017

Excellent hotel for the cost. Very clean and well maintained for an older hotel. Employees are very welcoming and service was great. Morning breakfast was very good and staff were very friendly. I would recommend to anyone traveling in that area.

"Omelets by the Chuck wagon"

5
27/07/2017

Not many hotels that offer Omelets cooked to order by the chuck wagon with coffee from tin cups. This is Wyoming at its best. The hotel is clean and updated. The staff is very friendly. A motorcycle wash out back is an added bonus. I will go out of my way to stay at this hotel again.

"Check in lazy, everything else was good"

4
26/07/2017

The hotel is conveniently located. Close to downtown Custer where there are many options for food. Less than a half hour to Mt Rushmore. I'd recommend taking more time and going up the Needles Highway to Mt Rushmore (we did Iron Mountain Road too, but liked Needles much more). Also close to Wildlife Loop Road. I was disappointed with check in. There were two agents. I had a travel card that I handed to the lady, and she asked the guy what to do. He just said its applied already without even going to her computer. I said it can't be. He said it is. I told him a couple more times it wasn't, he just kept saying it was. I knew for a fact it was not as I received it after I made the reservation and never added it online or called. He didn't even take the card, so I'm assuming he didn't know what to do. Well, just say that. I would've been much more accepting if he just said he didn't know what to do with it. I wasn't going to argue, so I just dropped it. Very bad customer service on his part though. Bad first impression but everything else was good. Book early to get a great rate (we booked about 6 months in advance and paid under $75/night). We had two rooms next door to each other. Both were clean and comfortable. We were more than pleased with the rooms. We didn't have much time in the room, just showered and slept for the most part, but no issues. We also enjoyed the breakfast. Eggs, meat, waffles, biscuits and gravy, and then the normal continental breakfast fare. The attendants at breakfast were friendly and did a great job. There was a indoor pool that we didn't even get a chance to look at because we were so busy. When I checked out I asked Susan about the travel card. She took care of it for me in no time. Completely different than check in. She was so friendly and accommodating. So the first impression was horrible, but the last one was amazing. I was really displeased with the check in, but don't want to bash the place over one person. Everyone else we encountered was friendly. It wasn't that he was mean, he just didn't really seem interested in what I had to say. Everything else was perfect, so I'm still giving it a very good rating. If we were ever back in the area, we would surely stay here again, and would recommend it to others.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much for taking the time to give us your feedback, I will definitely work on the customer service issue at check in and thank you for choosing Best Western.

"Exceptionally nice"

5
20/07/2017

This stay was great from beginning to end, rooms great, breakfast great pool was nice would definitely stay here again. Bridget was great in the breakfast area keeping the food filled and great interaction with the people.

"Would stay here again"

4
18/07/2017

The town of Custer is a great choice for lodging, very quaint and close to many other attractions we visited while on vacation. The room we had here was wonderful. 2nd floor, 2 beds and a pull out couch. Comfortable. Bathroom was clean. A lot of space for our family of 5. The parking lot does fill up quickly and there is no elevator, though this was not a deal breaker for us. We didn't mind. Would stay here again.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you so much for taking the time to give us your feedback glad you enjoyed your stay.

"enjoyable stay"

5
14/07/2017

Family had booked into a local lodge facility that offered three rooms with multiple beds and kitchen/dining but like many older lodges there wasn't any handicap accessible support that I needed. Peak of tourist season in a tourist town and I didn't expect to find an option but I was fortunate that this hotel had a handicap room for the nights I needed. Breakfast buffet options were good and varied over the days. Breakfast support staff was friendly and helpful keeping serving containers refreshed and counters/tables cleaned off. Internet was very good speed. There was a big storm the last night I was there and a power fluctuation knocked off internet and TV. It took several hours to get everything fully restored because the night staff had to call a tech center for assistance and hotel was at the mercy of the provider service. This would be my first choice for a future visit to Custer.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Welcome to the hills with mother nature, very glad you enjoyed your stay and thank you for your time.

"Great place to stay in Custer "

5
14/07/2017

We decided at the last minute to include Custer State park in our vacation plans. We found the motel to be close to so many different attractions, so convenient. The hotel staff was friendly and so helpful. The beds were comfortable and even though we are right off the main road you can not hear the traffic. I will recommend this motel without hesitation.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your kind words, come and see us again.

"Great Staff, Great Location, Nice Breakfast"

5
14/07/2017

This hotel is a 2 level hotel with no elevator, but very nice. The rooms have everything one might need, with free wi-fi and comp breakfast. The staff is outstanding. Mt Rushmore and the wildlife loop is very near. The little town of Custer is cute.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So glad you enjoyed your stay and thank you for choosing Best Western.

"Nice hotel in Custer, S.D."

4
13/07/2017

Recently spent 4 nights at this hotel while visiting the area. Rooms were very clean, it was quiet, enhanced continental breakfast with eggs, sausage or bacon, biscuits & gravy, the staff was very friendly. The only thing we didn't care for was the layout of the bathroom, small and in our room the bathroom door only opened about halfway before it hit the tub wall. Hotel is located approx. 1/2 mile from the main area of Custer, but an easy walk. Easy drive from here to Mt. Rushmore, Jewel Cave, Wind Cave and Custer State Park. Would recommend staying here.

"Great Motel"

5
11/07/2017

This is a great place to stay. The rooms are clean and comfortable. The staff is terrific. Winzer, who checked us in, was friendly and suggested things for us to do in the area. Cindy and Rene who run the breakfast could not have been better. Not only did the replenish the food constantly but they took time to go to the tables and talk to the people. I would stay here again.

"Don't stay in room 305"

2
09/07/2017

Poor room layout -bathroom door opens out, into the small sink area. So a person exiting the bathroom hits the person standing in front of the sink. I stayed in room 305…. I don't recommend you stay there. AC is over the bed and is Loud and runs ALL day and night. Lowering the temp. doesn't help. I contacted the Maintenance person who actually did fix the loose toilet, the bad electrical plug above the sink, and the wobbly table that had to be shimmed with a pad of paper. But he couldn't fix the AC. The good side: Free Breakfast, Bed was firm and good, TV was decent size and they provided a TV channel list. Friendly Staff. Good Housekeepers. Next time we are in town, we'll try one of their competitors.

"Great place to stay for Black Hills adventure"

5
09/07/2017

This is a perfect place to stay. Close to everything. About 20 minutes to Mt Rushmore over memorial day weekend. Staff amazingly friendly and full of suggestions for adventuring. Clean rooms. Newly refinished large heated pool area, including sauna. Kids loved it! Full complimentary warm breakfast every morning located in lobby. Get there early for breakfast. It gets super crowded and tables are a premium. We ran out of time before running out of things to do. Will be back to the Hills for a longer stay and will make sure to stay here again

"Mount Rushmore-Crazy Horse"

4
05/07/2017

The room was very clean, the staff was very helpful ( the check-in person was even from close to my home town ). We were located real close to Crazy Horse and very near to Mount Rushmore. We were given very good advice on things in the area to visit.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So very glad you enjoyed your stay, please visit us again, thank you.

"Clean stay and great breakfast"

5
05/07/2017

This hotel was the best stay of our entire trip. I was not afraid to let me 1-year-old crawl on the floor. The room was not cramped and had plenty of space for my wife, kids, our pack-and-play, and myself. The room did not smell of smoke covered by a deodorant spray as so many of the other hotels we stayed in did. Finally, the pool was very nice and relaxing; a great way to end the day for me and my kids during a road trip.

"Enjoyable"

5
03/07/2017

We drove to this beautiful area for a nights stay before we visited Mount Rushmore for the first time. The Hotel was great. We had a very nice room with a very good breakfast. We enjoyed walking near the Hotel because the weather was great and the scenery beautiful. Very pleasant memory.

"Best Western Stay"

5
02/07/2017

We thoroughly enjoy our stay at the Best Western in Custer South Dakota. Everyone was extremely helpful and friendly! If we ever come again, we will definitely stay here. The front desk help was wonderful. The breakfast was superior and attendants were sure to make sure we had everything we needed!

"Great visit"

5
02/07/2017

Had a great experience. The rooms were clean and the staff was wonderful. The breakfast was hot and kept fresh. Walking distance to downtown Custer and plenty of things to do here. Would definitely recommend this hotel.

"Older style motel"

3
29/06/2017

This was not one of the better Best Western motels we have used on our current tour. It is an older style motel with quite small and dated rooms. Staff were friendly and parking adequate. Breakfast was better than average and the breakfast area of a reasonable. Size.

"Excellent Experience"

5
29/06/2017

We stayed here to be conveniently located for both Mount Rushmore and Wind Cave National Park. At check in, the weather had caused some difficulties with the computer, but the gentlemen at the front desk made sure that we were checked in without any delay. Once we were in our room, we found out that the television would only turn on, but nothing else. One call to the front desk for help and one of the men working the desk came right up and fixed it (it wasn't anything they could help-had to do with the box that gets the cable/satellite signal). No problems after that. Everyone we encountered was very helpful. The room was large and comfortable. The beds and pillows were great-everyone slept well. Nice bathroom with full sized tub/shower. Good ventilation-no steamy mess. Nice breakfast available with the usual options, but very clean and well presented. Check out was simple and pleasant. I would certainly stay here again.

"Didnt give us the room we reserved - waiting for resolution - will update"

1
27/06/2017

We made a reservation last week. Arrived tonight and walk into the room that was supposed to be two queens with a sofa bed and instead it is only two queens. Try to call front desk and phone doesn't work. Just keeps beeping. Try phoning front desk on our cell and they don't answer. Walk back to front desk and they say there are only two queen rooms left, none left with sofa bed. They took our credit card and reserved a room but they aren't honoring it and when we ask what the new price will be if we stay they say the rate is currently the same amount for the smaller room. We aren't the dramatic type to argue or fight. And it's 11 pm after a long drive so we don't feel like taking all our bags back down the stairs, parking up and driving to a new hotel. But we will give the hotel a chance tomorrow to make this right with a price adjustment. But currently I would 100% recommend not to book here since the treat reservations as inconsequential and they seem to just give your room away even though they hold your credit card. I will include details about the hotel itself after this booking issue is resolved. Definitely disappointed at this point.

"trip to SD"

4
27/06/2017

good food in am room was clean friendly staff used computer in lobby to print out stuff for future trips town was centrally located to all the things we wanted to see used the laundry twice soap available at front desk

"Vacation at Best Western in Custer, South Dakota"

5
26/06/2017

Our experience with Best Western has always been positive. We enjoy the clean rooms and the quiet atmosphere. The staff were very accommodating and personable. Also, the breakfast selection had everything that I and my wife enjoy.

"Loved it!!"

5
21/06/2017

Clean place fantastic beds. Would to stay here again. We arrived late and had a fast check in and easy check out. The beds were fantastic. He breakfast was the best I have had at a bestwestern yet. Loved it.

"We got a room, with people already in it!"

3
21/06/2017

I booked 2 rooms, one for me, and one fr my son and his children. When my son opened the door to his room, he was surprised to find it already occupied. after another trip to the front desk with exhausted children, we were told it was the fault of THE OTHER MANAGER. The desk man blustered his way into assigning another room. Rooms are adequate (think Soviet era luxury). Buffet was obligatory powdered eggs and gel gravy.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
So sorry about your stay, thank you for taking the time to give us your feedback.

"Great location for Mount Rushmore"

4
20/06/2017

We stayed on our way to Mount Rushmore and the location was great. Perfect if you don't want the tourist traps of Keystone and price much better. Very clean, good breakfast. Rooms a little dated but overall very clean and comfortable. Would highly recommend.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your feedback, on behalf of the entire staff we thank you.

"Great little Best Western"

4
20/06/2017

The room was very comfortable and the staff was amazing. Breakfast was very good with a very attentive wait staff. The only problem I had was that there was an old 1980's type odor of an inexpensive motel in the room. Otherwise, I would definitely stay again as it is a great value for the money.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
We're glad you enjoyed your stay thank you for your feedback.

"Good value"

4
16/06/2017

The staff was friendly and helpful, i felt welcome! The hotel is old and perhaps dated looking outside, but the rooms were clean and very satisfactory. The breakfast more than met my expectations. Just one night, but a wonderful experience

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for your kind words, glad you enjoyed your stay and thank you for choosing Best Western.

"Reasonable hotel near Mount Rushmore"

4
15/06/2017

The room was clean, and the bed comfortable, even with mushy pillows. The hotel is a little older, but the breakfast was decent, and having a pool and hot tub was a nice bonus. It is located within 30 minutes of local attractions.

"Great Hotel"

5
15/06/2017

We enjoyed our stay here. Our room was right next to swimming pool, which the kids enjoyed. Staff was awesome, providing everything we needed! Breakfast was hot and had good selection. Hotel was within walking distance to town shops.

"Enjoyable Stay"

4
14/06/2017

We were on a business trip in Custer, SD for a wedding and I've stayed at Best Western's before so I was happy to find this one too. I find the value is always good, nice place to stay, good amenities, and good rooms for the price. This one met the same quality and expectations I've come to have from staying at Best Western's and would recommend if you are in town!

"WOW!!! This is hospitality at it's best!!!"

5
13/06/2017

It was a dark and stormy night and we had to find a place to stop for the night.We called several hotels in the area and some were sold out and others were pricey. We found the Best Western and it was a blessing. Ruth greeted us at the counter and made us not only feel welcome but really truly cherished and cared for. Her warm reception and request for us to relax and have a good night rest hit home. The rooms were clean and well kept up. As the storm continued to rage around us, we were glad we were here in this place. In the morning, I wanted to comment to the manager about their treasure in Ruth to find out the the Manager Susan was helping in the breakfast area for the large crowd that was there. Breakfast was delicious and even had fresh blueberries for my oatmeal!!! Another gem. And they were not finished yet... Ojay at the counter got us on our way with explicit directions to our next adventure. He was friendly and helpful and I am so glad that we found this oasis at the end of our day. Thank you!!!

"friendly staff"

4
12/06/2017

location is very good to see all the Black Hills area, clean and very friendly and knowledgeable staff. Close to mount Rushmore and Crazy Horse and Custer state park, excellent drives and scenery near. Would stay here again and recommend it to friends.

"Comfortable place to stay"

4
06/06/2017

We enjoyed our stay here and wouldn't hesitate to stay again in the future. The beds were only somewhat comfy and we woke up with shoulder and back aches but are hotel beds every comfortable? They were more comfortable then most. The place was mostly thoroughly cleaned (except the bathroom floor) and the housekeeping staff always said hi and were friendly. The front desk staff was always friendly too. And their continental breakfast was better than just the fruit and pastries that you get at most places that provide breakfast. Also, we requested a very specific room and received it. They truly care about making their guests happy.

"Great Staff, Hotel, and Rate!"

5
06/06/2017

Staff was friendly and accommodating. I even saw a staff member give a bag of Gatorade and apples to a family with two small children "for their travels" that afternoon :)Comfortable, clean rooms and an AMAZING continental breakfast! Best rate in Custer and nothing feels like it's a budget hotel :)

"Vermonters Enjoyed South Dakota"

4
05/06/2017

Had a great experience at Best Western Buffalo Ridge Inn. Renee, Laura, Bridget and a gal whose name I didn't get greeted us with warm smiles in the morning, Susan behind the desk was a wealth of information and Nerine, our housekeeper was top notch keeping everything sparkling! Would definitely stay there if I'm ever in SD again!

"Good location"

5
05/06/2017

This was a great central location to visit Mount Rushmore, Custer, the Badlands & Hot Springs. Breakfast had something for everyone. Hotel staff was very pleasant. Beds were okay and better than most. Restaurants in walking distance was nice after a long day of hiking.

"Vacation"

4
04/06/2017

Only issue with this location was bad internet service, it was sporadic everything else good, rooms very clean, breakfast good. Staff friendly, good location for attractions in the area, would stay there again.

"Great place to stay"

4
30/05/2017

For a older hotel, it was a great place to stay. The staff was great, room was clean and comfortable, and the breakfast was good. Overall, it was a great place to stay in Custer. Close to area attractions. I would stay here again!

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for taking the time to give us your feedback, please come and stay with us again and thank you for choosing Best Western.

"Breakfast and Staff make this hotel the best!"

5
26/05/2017

We stopped in after visiting mount rushmore. Great location. Front desk staff very friendly; went out of their way to freeze our bottles of water as no freeze compartment in the room refrigerator. Suggested restaurants close by. Bridget makes breakfast wonderful, her personality shines through. Interacting with everyone and making sure everything was fresh/hot, good food as well as making sure you had a pleasant stay. Many choices for everyone to enjoy. Nice touch having tables outside for smoking. The room was clean, housekeeping were polite and did a great job. The bathroom was awkward - you had to side step to be able to close the door. Also, there was limited parking and the luggage carts were hard to get through front door, even when using the ramp. Thanks for a great stay!

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You for taking the time to give us your feedback, we really appreciate you, and thank you for choosing Best Western.

"Best of the best"

4
20/05/2017

Great place, good location to Mt Rushmore and Crazy Horse Monument. Staff goes out of their way to insure everything is going well for you both at the hotel and on your trip. Breakfast staffvery personable making your morning start off right. Rooms nice and cleaned when we requested only. We were here for 5 days and didn't need our room cleaned daily. The pool and hot tub were great, not over chlorinated like some others were. Thanks for a great stay.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You, we're so happy you enjoyed your stay and for taking the time to give us your feedback. Please come and visit us again and thank you for choosing Best Western.

"Custer city"

1
20/05/2017

Been traveling across USA from California to New Jersey stayed in 46 different hotel motels. This was the best on all counts Best breakfast great staff. Location is great near Mt Rushmore Crazy Horse Custer State Park

Steve O, Owner at Best Western Buffalo Ridge Inn, responded to this review
Thank you for taking the time to review our property and staying with us in Custer. Your comments indicate that you were extremely pleased with our facility, but your 1 star says differently. We are hoping that you thought 1 was the best and 5 the worst? In this case 5 is the best and 1 is the worst rating. Again, thank you for staying with us in Custer.

"Thank you "

5
18/05/2017

Bridget was so very helpful and double checked with us before putting anything away even though due to a sick kid we arrived as the breakfast was shutting down. She is a gem and we appreciated her so much. The room was great too. We will be back if possible!

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for taking the time to give us your feedback, Bridget is a gem we are lucky to have her, Thank You for choosing Best Western.

"Needs some work."

3
29/01/2017

This hotel is overpriced. More like a motel. Not up to the Best Western standards. Was a bit disappointed. But, we had a rough day and needed a place to stay. Clean room, no bugs, working bathroom, comfortable. It did the job. The breakfast was great though. Needs to be refurbished ASAP if it wants to keep the Best Western name.

"South Dakota"

5
29/09/2016

The only thing that I did not like was the fact that they do not have an elevator. The staff was outstanding...the breakfast was very good...The beds were very comfy and the rooms were clean...we stayed 2 days and would stay there again...

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
We're so very glad you enjoyed your stay and thank you for taking the time to give us your feedback. Come and visit us again and Thank You for choosing Best Western.

"Very Comfortable Stay"

4
29/09/2016

This hotel was one of the very few that offered military rate and had rooms available. And for the price the room was not bad at all. The staff were very friendly and helpful and breakfast was great. Also the location of the this hotel was very convenient to many of the attractions we had planned to see.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank You so much please come and visit us again and thank you for choosing Best Western.

"Needs some updating"

3
27/09/2016

We stayed in what I presume was the older part of hotel. We were on 2nd floor with outside entrance. The balcony seemed tilted, but had a overhang for protection, which was good as it was raining. The room was OK, nothing special. The desk chair needed to be upgraded, as the covering on the arms moved. Room could've used a second chair for spouse, instead of always sitting on the bed. Bed was comfortable. I couldn't reach the AC/Heater, as it was over the sink. I'm 5'2", husband was able to reach it though. We went and looked at pool area, it was very clean and not over bearing with clorine smell. I overheard at breakfast the next morning they close Oct 1 for the season. Continental breakfast was good, same basic items as most hotel chains have.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
Thank you for your feedback, we will be doing some remodeling this fall and winter please visit us again.

"Very nice place"

4
27/09/2016

This hotel was very nice and close to Custer National Park, The staff was very caring and friendly. I really liked that they had the option of a suite with two rooms (three queen beds). It was very nice for our family of six.

Susan B, General Manager at Best Western Buffalo Ridge Inn, responded to this review
We're so glad you enjoyed your stay and thank you for choosing Best Western.

"Noise"

3
26/09/2016

Do not get a ground floor room as noise can occur from room above. Breakfast was very good and staff were very friendly and helpful. Location is on the way out of town but is still ok. Close to Custer State Park.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
So sorry we had noisy tenants upstairs, thank you for taking the time to give us your response, come and see us again.

"Adventure time"

4
26/09/2016

I wanted to give it a 4.5 star. The pros was a wonderful breakfast served by Bridget. It is conveniently located to many points of interest. Very friendly and knowledgeable staff. It wasn't as expensive as the other ones. Love the hot tub/spa. Thumbs up for having an indoor pool. Con: Would have preferred the pool to be warmer.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your kind words please come and visit again and thank you for choosing Best Western.

"Nice Place To Stay"

4
24/09/2016

We stayed here for 3 days and were very pleased. The property basically has two sections. One is with outside entrances and is single story, and the other has several floors with inside entrance. Our room was in the building with inside corridors as I do prefer them. The room was large, clean, and nicely done. The beds were great. Some of the best we had on our 30 day vacation out West. The breakfast was in the other part of the building, but it was just a short walk across the parking lot. The people were very pleasant and helpful. This is a good location when in the area. I would definitely recommend this Best Western to anyone. It was the perfect place for a 3 day stay. I read in another review that someone had a problem with parking. The lot is huge, and if you don't want one area for some reason, just move on. We parked right outside our door with no issues.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for taking the time to give us your feedback, we really appreciate it, thank you for choosing Best Western.

"Black Hills of South Dakota"

5
21/09/2016

This hotel was perfect for a a 4-day stay close to Mt. Rushmore in the great beauty of the Black Hills. The room was in great condition and the bedding top notch. The breakfast service was complete and the service was great, All of the personnel at this hotel were helpful and friendly, Recommended for a vacation in one of the most scenic areas in the country.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your kind words and please come and visit us again.

"Just what we needed after a long day of travel!"

5
20/09/2016

Great value. Clean room, comfortable bed. Simple, nice place to lay our heads after a long day seeing the amazing sites. We didn't want a luxurious room that we'd lounge in... so this fit the bill. Everything just right.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for staying with us, we are doing some remodeling this fall come and check us out in the 2017 season.

"Great value"

5
19/09/2016

Stayed 4 nights while visiting Mt. Rushmore, Crazy horse, deadwood etc. Great breakfast, but crowded in breakfast area. We took ours to our room. Pool area looked good, we did not use it. Would recommend.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for taking the time to give us a review and thank you for choosing Best Western.

"My first complaint"

3
18/09/2016

It is sad that this room had not been checked properly to ensure the cleanse of the room. Contractors use these rooms and their boots will be dirty .. House keeping should test carpets and not just go by the look of them. a simple wipe over with a hand will tell if it is clean or not.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your feedback.

"Great employees"

5
18/09/2016

I spent 5 nights and I'm so glad I made the choice to stay here. Not only was it centrally located to places I wanted to stay, all the employees were warm and friendly and concerned that my stay would be pleasant. I especially want to commend the women taking care of breakfast! They were 1st class. When I checked into my room it seemed small since I came from a suite upgrade the night before. But it was prrfect fot a solo traveler and, most impotant, it was very quiet as l had requested.

"Vacation "

1
16/09/2016

We spent one night here. We had a family in room next to us that had a barking dog.and they stood outside our door and smoked. The smoke filled the room. We called office they came over. Said they could stop them from smoking but they were a pet friendly hotel and couldn't stop the barking dog. Wth. I guess pets come first. Won't be back!!!

"Clean and comfortable, gracious hosts."

5
15/09/2016

We stopped by after canceling another lodging that was totally unacceptable. We really did not expect to find a room. We talked with Ojay at the front desk, who provided a comfortable, large room that was spotlessly clean. The price was reasonable and as there is so much to do and see in the Black Hills, we stayed four nights. Breakfast was good to start our days of exploring and we knew when we came back for the evening our room would be spotless. The housekeeping was sensitive to our requests and we didn't lack for a thing. The restaurant, the Cowboy Café, was a great place to have supper. Thanks to Ojay and his staff, we had a truly enjoyable experience.

"Older hotel not remodeled"

3
14/09/2016

This motel/hotel has the comfy beds and typical hot breakfast you expect of the chain. It looks scruffier than most and the towels are rough. There are some interior entry rooms but most are old school exterior entrances. We were in the older section. The bathroom was very small - you had to side step to be able to close the door. There is no elevator for this two story property.

"a great stay in custer"

5
14/09/2016

I would recommend this hotel to anyone going to see Mt Rushmore, Crazy Horse, Custer State Park, the Needles Highway and on and on. the staff is very helpful and you are centrally located for a lot of day trips,,clean rooms, great breakfast, walking distance to a number of restaurants for dinner

"Ok - nice staff - but noisy"

3
11/09/2016

I had booked in for 2 nights but only stayed for 1 as the room was on the ground floor and noise from the room above and from outside was greater than I was willing to put up with. Staff were friendly and obliging. Not impressed by the breakfast.

"Great place to stay!"

5
09/09/2016

We made our decision based on the fact that Buffalo Ridge is pet-friendly. However, the office and hospitality staff were so friendly and helpful that we would stay there again based just on that. Thank you for a very enjoyable experience in the Black Hills.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your kind words, on behalf of the team we love to hear these reviews, and thank you for choosing Best Western.

"Outstanding!"

5
09/09/2016

After driving 680 mi alone, the BW was my remedy for travel fatigue. I'm not sure how anyone can say their rooms were dirty, or unkept. Was I at a different motel? lol When I called to reserve a room, Ruth was awesome, very helpful. Upon arrival, the young gentleman at the front desk couldn't have been more congenial towards this weary traveler. I stayed 3 nights, each night I returned to a spotless room. I believe it was Rebecca who was the room attendant for at least 2 of the 3 days. She was courteous and helpful. Considering the circumstances for my visit, I'm very grateful. We stayed here in 2011, and I will definitely return on my next trip to Custer. The owners went out of their way to accommodate our large group, each family with their own room needs. Thank you.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you so much, we really have a stellar team this season and everyone loves to hear the feedback, thank you for choosing Best Western.

"Great Location and Reasonable price"

5
07/09/2016

This is a great location for touring the Black Hills area. Less than a mile to walk to the center of the downtown to various restaurants and shops; nice large indoor pool and long hours for taking a refreshing break.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
So glad you enjoyed your stay we love the feedback please come and visit us again.

"Vacation Traveller"

3
02/09/2016

A little worn down, but okay for one night. I would go with a more modern facility next time I am in the area. Probably one of the better choices in the area though. So, stay here if it meets your budget. Just don't expect too much.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your feedback, we will be doing some major renovations this fall and winter please come visit us again, thank you.

"Best Western Buffalo Ridge Inn, Custer SD"

5
30/08/2016

Staff went above & beyond to make our stay pleasant. They all gave helpful tips & advice on where to go and what to see while we vacationed in South Dakota. My best advice is to do the Discovery Tours of Mount Rushmore, Crazy Horse, Needles Highway, Custer National Park. It's 100.00 per person but this price also includes a buffet lunch which was one of the best meals we had while staying in Custer. The sights were stunning, all the people we met were very friendly. We can't wait to visit again!!!

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your kind words we strive on customer service everyone here are thrilled to here your feedback, thank you for choosing Best Western.

"Great Place to stay"

5
25/08/2016

We needed multiple rooms as family was coming from multiple states due to a family death. We arrived at different times and days, and were able to all be together. The staff was friendly and check in was easy. A special Thank you to Sue for her kindness, help and keeping our rooms together. A special Thank you to Cindy for our great breakfasts! She even made waffles for us. Thanks to the cleaning staff for keeping our rooms clean and stocked.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your kind words glad we could be there for you guys.

"Dirty run down, substandard"

2
23/08/2016

Staff great, room terrible, sheets stained and dirty, blanket stained, floors dirty and stained, terrible odor in room. Was not given a better, clean room. The hotel needs better quality control for cleaning and the price charged for the value was horrible.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your feedback.

"Far Exceeded Expectations"

5
23/08/2016

One of the nicest hotels we've stayed at. We weren't sure how much we'd like it with the door opening directly to the outside. It was fine! It was quiet. The room was clean. The decor was very nice and the bed was comfy. Flat screen HDTV... It was odor-free and everything was in great condition/working order. The young man who checked us in was very pleasant and helpful in recommending good places to eat. The only problem we encountered was the ice machine closest to our room was not working, but there was another one to use.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your kind words we are glad you enjoyed your stay.

"Great Place"

4
23/08/2016

The rooms were a little small, but comfortable. Good free breakfast. People were very friendly and helpful. The grand kids had fun and it was close to activities in the area. We went to Mt. Rushmore and Chief Crazy Horse's monuments.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for taking the time to give us your feedback glad you enjoyed your stay.

"A great friendly place to stay"

5
22/08/2016

Cindy, Sue and Jared were the best to our entire family during the week we stayed. It was a hard week for our family and they made it so easy for us. Always willing to bring more towels and extra blankets for the cold south dakota nights.I give them a big THANK YOU!! Very pleasant and helpful staff.

"Functional and comfortable"

3
22/08/2016

Convenient location to visit Mount Rushmore and Badlands. Rooms are clean . Custer is a small town so you can't go wrong location wise in picking any hotel within Custer. There are other hotel chains in the area that I would look at before booking BW. Overall decent value for money.

"Summer Fun"

5
20/08/2016

I and my husband took my 15 yr old son and a friend on a trip to see the sights of South Dakota. We stayed at the Best Western in Custer for 3 nights. The first night we had a little difficulty with the description of our room being different on our booking site's page verses what it actually was. The hotel staff was very accommodating by supplying a roll away bed and then upgrading us to a bigger room for the next two nights. The continental breakfast was wonderful. They had hot selections each morning. I can't say enough about how friendly the staff was. They were very friendly and helpful anytime we had questions. Bridget and O jay are two that come to mind. The rooms were clean and comfortable. The hotel was minutes away from the sights we wanted to see. (Mt. Rushmore, Black Hills, Custer State Park etc... We would stay there again.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You, I'm happy that we were able to accommodate your needs, please visit us next time your in the area and again thank you for choosing Best Western.

"Our August 10&11 stay"

3
18/08/2016

It served the purpose. The housekeeping staff sprayed an air freshener that was overpowering and a bit unpleasant, so check before you sign the registration papers. Bathroom is small. We did sleep well and breakfast was good. Also convenient to Mt. Rushmore, Custer State Park and Crazy Horse.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your feedback we will make sure housekeepers are diluting their spray, please try us again.

"A great place to stay and eat breakfast"

5
18/08/2016

I screwed up and arrive a day before my reservation was made for. That didn't stop Susan, the general manager from getting on the phone and finding me a super local motel to stay at for one night. This BW is very clean and the pool and hot tub were very relaxing. Breakfast was a real treat mostly due to Bridget and her associates. She took great pride in putting on a breakfast that was different each day and very delicious. The motel was crowded and she kept breakfast moving fast and everyone was pleased. They go out of their way to accommodate everyone. You felt like you were staying in their home.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You hospitality is our business it's so nice to hear kind words on our efforts, please come and visit again and thank you for choosing Best Western.

"Gluten-free friendly!"

5
18/08/2016

Nice hotel with the usual great Best Western quality. Friendly, efficient staff. They are one of the first hotels that I know of who offers gluten-free options at breakfast. The information was posted in the kitchen area - just need to ask the staff in the morning and they will bring items out right away and with a smile.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for staying with us we are glad you enjoyed the breakfast and thank you for choosing Best Western.

"Just passing thru"

3
16/08/2016

It wasn't the cheapest stay nor the best but it was a place to sleep. Nothing great to say because we checked in fast and went right to sleep. The room was clean and the staff was friendly. What more can you ask for?

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your feedback please visit us again.

"Very Good"

4
15/08/2016

Again this hotel was very nice but the employees did not shine like they did at the one we stayed out in Dillion. The hair on the pillow was another reason that I can't give them an Excellent review. This didn't offend us but it would had you had a guess in there that was really picky.

"Friendly Staff"

5
13/08/2016

The 2 choice hotels in Custer didn't allow pets so I stopped here. I haven't stayed at a Best Western in probably 20 years. From the moment I walked in the lobby, the two gentlemen working were so nice, friendly, & helpful. They do allow pets for $15 a night. The 2 ladies at breakfast were just as wonderful & they were working so hard. Constantly filling anything that was getting low, washing trays, & instantly cleaning tables for the next person. Housekeeping was nice too. There was no curb between the parking lot & sidewalk which is the greatest thing for people using canes, walkers, wheel chairs, etc. Indoor pool & hot tub. The room was clean & a nice size. I loved that the pictures in the rooms were local. Breakfast was cheese omelets, boiled eggs, bacon, sausage gravy, biscuits, oatmeal bar, fruit, yogurt, cereals, etc. They have a sign that says to ask for gluten or dairy free options if you need them. 1 morning we left before 6am & were able to get breakfast to go. They make up bags with an oatmeal breakfast bar, apple, & water. Restaurant in the parking lot serves dinner. Across the street from mini golf & next door from where they pick you up for the hot air balloon rides. I will stay here again next time I'm in Custer.

"Pleasantly surprised"

5
12/08/2016

We were pleasantly surprised at the comfort of this hotel. We were on a short vacation and really liked the comfort of the room. We stayed on a first floor room which was nice to have the car right out front of the door. Very clean, great internet, fabulous morning breakfast. However the breakfast was over at 9:30 so you have to get up a bit early to get it. Which may not be a problem unless you like to sleep in on vacation. I highly recommend...great spot.

"Family friendly "

4
11/08/2016

Our trip was wonderful the beds were comfortable and rooms were clean. The front desk staff, cooking staff in morning and cleaning crew were fabulous ! They even accommodate gluten free guests with grab and go snacks, muffins, bagels and silk milk for breakfast. The best

"Breakfast will bring you back."

4
04/08/2016

Well kept property. Pretty hanging baskets everywhere. Fridge and microwave in room. Best amenity was the breakfast and the servers that kept up with the food for guests, particularly Cindy. The coffee is the best! Front desk staff were very nice as well.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You so much we really enjoy reading these reviews and having you folks as well, especially Cindy she loves her job.

"To much frebreeze"

3
04/08/2016

This place isn't much to look at but the office seemed clean and up to good standards. Oley is a young man who works the desk seemed helpful has a little language barrier. Never was told that the door knob has to be lifted up as reported by another user. Parking is tight and you best hope your e brake works especially on rooms in the 300s area. The bike wash sits right behind the cars parked at room 309 that's ridiculous. The place says dog friendly but there isn't much room to take the dog potty. The room was overly frebreezed making one sick the beds had stains on them in clear sight even. The bathroom was super tight like mini closet size with the sink and mirror outside the bathroom. The carpet is that old greenish crap from the 60s the beds are short like to knee cap level it's like being on the ground. The pool was huge with a 1person hot tub in a separate bldg. This is a hotel motel like back in the day with room doors facing out. We didn't have breakfast nor use the pool infact after a few hrs there we checked out. Remember the frebreezed room overly saturated in it well it had made my daughter so ill we had to leave it was making me quite ill as well we had left the door open since short after our arrival a huge storm moved in hoping to air it out didn't work. Ending up with headaches and a dog who was gagging. I went to the front there was a different guy working very nice explained things to him and I was only charged less then 50 for being there from 2-5ish. Fair enough. He offered to blow out the room while we went to supper but I couldn't go my kid was sick and now puking and I worked hotels before that iodizer fan isn't going to work. The room was enough in size for a family of 4 having two small kids under 10 we could have made it work **IF** it would not have stunk so bad and been dingy as far as bedding goes. Close by attractions

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
I'm very sorry you did not stay with us the air freshener is what we use in each room, for future reference maybe call the hotel ahead of time and inform them that your sensitive to scents , Thank You for your feedback.

"Good hotel, nice folks...and across from mini-golf!"

4
03/08/2016

My wife and I stayed here one night while on a national park vacation. The property and rooms are very clean, the staff is extremely nice, and most importantly - IT'S ACROSS THE STREET FROM MINI GOLF! Our room had all the basic needs, the bathroom was quite nice with a large shower, and did I mention that it's across from mini golf?

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
"Location, Location, Location" so glad you enjoyed the golf course and us too, Thank You.

"Nice clean well maintained hotel"

5
03/08/2016

We were able to check in early and that as very nice. The rooms were nice and clean. We enjoyed the pool after a hot day. The hotel sets on a hil with a nice view. The continental breakfast was pretty good, but they need more seating room. I will stay here agin when I go to Custer again.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You so much for you feedback we appreciate it, come back and see us. Thank You

"Okay"

3
03/08/2016

Things I liked about this hotel: - Good breakfast: Wide variety of hot and cold breakfast foods - Incredibly friendly and helpful staff: They always had smiles on their faces and were willing to go the extra mile to help with anything! - Wonderful location: the hotel was very close to the downtown area, good food, and activities - The price: very reasonable price for the area! I didn't love: - The room was pretty small: For four of us, the room and bathroom felt pretty tight - The A/C was pretty noisy: I'm sure this was only in our room, but the A/C made a clicking sort of sound that made it hard to get to sleep. - Beds: Not horrible, but not very comfortable either

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your feedback, we will be doing some remodeling this fall please try us again. Thank You

"Very nice place"

5
01/08/2016

This was a very nice and clean place to stay at and the breakfast was good. It's in a great location when visiting Custer State Park and Mount Rushmore. I'd stay here again. People were very friendly.

"door knob"

3
01/08/2016

The room was average but I felt the price was a little high. The door knob on entry only works when you lift it up to open the door. The staff knew this and apparently no one cares to fix it causing guest to walk to office to find out why you can't get in the door. The coffee machine was not very clean so we went down town to get coffee.

"Fun with Family"

5
27/07/2016

This hotel is so clean and the staff is so friendly! Cindy was our hostess for breakfast and I have never started a day off so cheerily! Our check in was smooth and welcoming, the rooms were clean and the hotel is located in just the right spot.

"Good location for travel to Mt. Rushmore"

5
25/07/2016

We stayed here for 2 nights,on our visit to Mt. Rushmore our room was clean and the bed was comfortable. The breakfast was a great biscuits and gravy,eggs, beacon and all the rest, They are in the middle of town it is an easy drive to Mt. Rushmore and Custer state park.

"Great, clean place to stay!!"

5
25/07/2016

The room was extremely clean and the staff was always very helpful and nice. Especially the breakfast staff. The only complaint was not enough seating at breakfast. Other than that, everything was great.

"Rushmore ready!"

3
23/07/2016

Staff, location, and room were fine. Breakfast was not good. The eggs were wet and the bacon was greasy, cold, and undercooked. Parking was tight. Did not use pool, cannot rate it. Value was ok if breakfast was better. Easy access to Mt Rushmore, Sturgis, Deadwood.

"An acceptable choice"

3
23/07/2016

This is an acceptable choice in a good location in Custer, probably above average as lodging in small western tourist towns goes. The room was clean and comfortable, and everything in it worked. The ice machine serving our building was out of order, and we had to walk across the parking lot to the other building for ice. The staff people were competent. While short of very good, a rating of good would be appropriate for this property.

"Nice, clean place to stay, great staff."

4
23/07/2016

Room was clean. Pool was nice but jacuzzi jets did not work. Staff was "working" on it. Breakfast was ok. The staff helped us switch to another room when my wife felt the one we were in was too noisy.

"very nice"

5
22/07/2016

This hotel was very nice and very comfy. Rate was reasonable for the area. The front desk workers were very kind and nice and helpful. We were very pleased with everything we recived. The breakfast was better than most and offered gluten and dairy free options - if we asked for them.

"Nice place!"

4
21/07/2016

Check in was smooth. The 2 guys working the desk were super friendly! Pool was actually warm and big. Hot tub jets didn't work well but the pool made up for it. Beds were comfy. Fast WiFi! My husband and son ate breakfast and said it was pretty bad. The juice was watery and most of the food was pretty tasteless. Overall a decent place to stay. Custer is a cute little town!

"Good hotel"

4
20/07/2016

We stayed in BW Buffalo Ridge Inn in a summer time and we did't made a reservation. But we was lucky to got a last available room. We so like it. Room was nice. Also they serve so good breakfast. You can have grab and go package which include a bottle of water, two apple and candy bar. It's very nice. At breakfast the service staff was very helpful. Especially we like Bridget.

"Good value"

4
20/07/2016

Family of 5 vacation. Double queens room was spacious. Clean and comfortable. Beds were great. Nice pool. Good breakfast but was 6-9a, could've been longer. Good location. Wifi went out a few times which was my only source of communication with no cell service. We were happy with the stay.

"Home off the range"

5
20/07/2016

Books this place a couple of weeks before coming and had forgotten I'd booked it. Got the pop up that I had a booking here which added 2 hours of driving on a Monday night. When I tried to cancel it they wouldn't let me as it was already within the 24 hour window. My bad. I'm glad that we went as it ended up being a positive experience. It is in Custer which is a central area for the whole South Dakota experience. You're about 12 miles from jewel cave and about the same if not less from Crazy Horse. When we got there at 22:30, the place was absolutely full with only one parking left, in front of our room. Check in was fast and courteous, as were all the staff I met during the visit. There's a pool and spa which were unused by us. I was traveling with wife and two teens. I booked the one room suite with one King and two doubles. There was a microwave, Fridge and a TV in each room. There's a single bath with uncomplicated hot and cold shower controls; a major plus. Aircon was good, if a little whinny. Good furnishings which looks as if the place was modernized recently. Our room had a bath, which is a major plus for the missus. Where this place is great is with the breakfasts. Until 9am, it is inclusive with you stay. Boiled eggs, yogurt, muffins, bagels, juices, cereals, good coffee, waffles,pastries, sort of scrambled eggs and the best sausages outside of the U.K. Really. I asked for the supplier so I can get my own as I haven't found decent sausages in the US u to now. Family slept way past when they should've, which is a compliment to the beds and the noise levels. If I ever come this way again would definitely make this a base for travels in the area.

"Very Good Value"

4
19/07/2016

The highlight of this Best Western is its staff, particularly the ladies who serve breakfast in the morning. The breakfast itself is excellent, although they clearly need more room. They also need to put in a separate waffle station; because of its current positioning, it slows down the entire queueing process, so that the waiting lines sometime extend out the door. The rooms, although worn and outdated, were clean, and the bathroom amenities were excellent. The Captains Table Restaurant, recommended by the front desk staff, was a short walk down the driveway, and served surprisingly good food. One more issue - the heating/AC system is the very old type, mounted near the window, with the noise level of a 747. No thermostat. These units need to be replaced. Other than that, a very pleasant two-day stay.

"Decent..."

3
19/07/2016

The Hotel itself is not bad. Good location, at the beginning of the country's entry to the West. Clean rooms and complete the necessary comfort. Reception staff didn`t seem friendly, but more hasty and not very interested in the customer. The breakfast is held almost in the hall of reception. This implies limited space and confusion. Price, offer, more than honest.

"Clean, comfortable hotel in great location"

5
18/07/2016

Twice we've stayed in this hotel while visiting the Black Hills and Custer State Park. The location is great and the town has what we need. The hotel is clean, comfortable, and quiet with decent breakfast and wifi. Hotel staff is extremely friendly and knowledgeable - and available. I highly recommend this hotel!!

"summertime cycle tour"

4
18/07/2016

Desk staff is friendly, courteous and very helpful. Hotel is older, however rooms are nicely updated, except the A/C unit. Ours unfortunately did not cool room below 70F. Breakfast is very satisfying with a full array of food to choose from.

"Vacation"

5
13/07/2016

Very clean, nice and courtious. Cindy the breakfast was wonderful each and every morning. Would stay again. Remember the altitude when you go. Air is thinner. Very close to crazy horse monument a must see when your there

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your feedback we're glad you enjoyed your stay, please come and visit again and yes Cindy will be here.

"Great place "

5
11/07/2016

Very friendly helpful staff. Great continental breakfast, thank you to the ladies that constantly kept the food coming.( best hotel coffee ever). Clean comfortable room. Close to all attractions in the area. We would definitely stay here again.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you so much for taking the time to give us a review, we appreciate guests that take the time to give us feedback, good or bad, Thank You.

"Custer Has Options"

3
11/07/2016

Usually stay while road traveling at Best Westerns, this was a nice property on out skirts of main down town Custer. Mattresses and pillows not very good. Curtains did not darken the room. I was given the handy cap room, I made reservations 30 days in advance and was not pleased with their choice of room and location for a Best Western member that prepaid.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
So sorry about your stay, unfortunately I've seen it happen too many times with the error in room type, I wish I would have known about it we could have resolved it, Thank You.

"Stayed with kids. "

5
10/07/2016

The place was clean and friendly staff. Pool was clean as well as the hot tub. Fridge in room worked well with kids. We were tired from long day so just ordered pizza in. Then Wales a cross the road for mini golf. There is a restaurant basically at edge of parking lot as you drive in. Also next door a magic show theatre perfect for adults and kids. I would stay again

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your kind words, we appreciate it, please come and stay with us again.

"Close to Mt. Rushmore and Crazy Horse"

4
07/07/2016

This hotel is clean and very convenient to locations in the Black Hills. It was full to capacity the night we stayed. We wanted to stay 2 nights, but couldn't get a room for both nights without changing rooms so we only stayed one night here and changed to another hotel for the next night.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for staying with us, sorry you could not stay a second night, July is our busiest month, consider us again on your next trip to the Black Hills.

"Pleasant stay for a large chain motel"

5
06/07/2016

Friendly staff. Nice clean rooms at a good price point. Best breakfast selection I've seen outside of Germany! Property well kept. The nightstand 110v/USB chargers came in handy. I'd definitely stay here again.

"Meh "

3
06/07/2016

The hotel was OK. I booked in March and had requested 2 rooms side by side as we have large family - I assumed it was plenty of time to allow this to happen. When we got there they had us different floors and opposite ends - wasn't too handy trying to juggle the kids. Breakfast was decent, housekeeping was great. The beds - like a wooden board.

"A Lot of Bang for the Buck!"

5
30/06/2016

An exceptionally friendly staff made this stay a pleasure. At breakfast, Cindy greeted each member of my family personally and offered customized service. The young man in charge of check-ins was very patient and helpful with us concerning a package delivery. Also, the staff had a rollaway bed wating in the room (as we had requested) when we arrived. The place was immaculate and comfortable. A+++!

"delicious breakfast"

5
30/06/2016

Very nice rooms. Extremely clean. Comfortable beds. Stayed at four Best Westerns during my trip to South Dakota and this one had an excellent breakfast. It was very well stocked and the eating area was kept quite clean. Very polite front desk staff. I would recommend this hotel in the Custer area.

"Great Experience"

5
29/06/2016

Great rooms, pool and breakfast. Staff was great. We stayed for 5 nights and had no issues. Our two boys enjoyed the pool. The place was clean and the price was reasonable. We would definitely recommend this hotel and would use it again.

"Interesting "

3
28/06/2016

We have had a good experience because during the entire we are gone. Was disappointed there is no family style restaurant on the property and I guess if come at night be careful of the large gathering including small children in the parking lot.

"Nice"

5
28/06/2016

Nice place to stay to base our vacation from. Friendly staff. Nice breakfast so many options. Clean room. My daughters and I had a great vacation. What a wonderful location. Pool was nice. Will stay again if we vacation here again.

"Custer gives Great service & value "

5
28/06/2016

Check-in was a snap with Winston & O'Jay at the front desk. Everything was Fresh, Clean and so Friendly! I'd say an outstanding breakfast buffet each morning. So many fresh selections to satisfy any visitor. The pool-spa area was a terrific way to relax after a full day of site seeing.

"Touring the Black Hills"

5
26/06/2016

Stayed for three days and four nights. Overall, I was very satisfied with the facility and personnel. The hotel is two story without an elevator, so if you are not a youngster, I would recommend a first floor room. Parking was a slight problem and depending when you arrived or left the facility determined where you could park. Cindy was very helpful during each breakfast. Location is great for touring the Black Hills

"Clean & friendly"

4
23/06/2016

We stayed 4 nights & loved it! The room was clean & updated. All the employees were very friendly. Breakfast was great & the pool was great for the kids. The only con was that the room was small especially the bathroom.

"Custer"

5
22/06/2016

Great place to stay. Service was excellent. The manager on check in was very accommodating and gave us exactly what we wanted. The rooms were quiet and the beds were comfortable. The breakfast was good but we had been on the road for 20 days so it seemed typical breakfast food.

"An Overlooked Gem"

4
20/06/2016

The chain motels across the highway are top notch (I have stayed there before), but they are beyond my financial reach during high season. I waited until the last day to make my reservation, and I began to think I might have to stay in Rapid City -- miles away from where I wanted to be. But then, I started reading TripAdvisor's ratings and the Buffalo Ridge Inn caught my eye. I am glad that it did. The parking was easy, the check-in was smooth, the breakfast was delicious and the seating area large, and the room was attractive, well-appointed, and cool. For me, the bed was a little hard, but all things considered, this was a top value for a lot less money than I would have paid to stay across the highway.

"Clean room "

4
19/06/2016

Very clean room and friendly helpful staff great breakfast to start the day only complaints would be the hardness of bed which I understand everyone likes something different and the hot tub is nothing great.

"great place"

5
19/06/2016

It was clean and comfortable. The staff was very nice. We especially thought the breakfast was great. I have never seen a continental breakfast this good. We also liked the coffee. So many hotels offer free coffee but watery. The coffee here was good. Also like the coffee offered in the room.

"Good Hotel but awesome breakfast service"

4
19/06/2016

We had pre booked this and although we arrived very early they found us a room on the first floor straight away. Large room, nice and clean and comfy. Plenty of free parking outside and handily placed for all Custer facilities. Room has Phone, T.V. and coffee machine. OK, now for the best bit. We asked at reception if there was any Gluten free cereal available for the free breakfast and the guy said no but he thought they did G.F. Muffins. When we went for breakfast not only did they have a choice of G.F. Cereal but a basket of Muffins, Bagels and more. And the ladies doing the breakfast were amazing, friendly, efficient and really happy too. They deserve a rise Mr Manager! Great Service.

"Clean rooms"

3
15/06/2016

Average hotel like most hotels in the area. Room was clean and staff was friendly. Didn't use pool but a lot of people were. Needed a cot for child and the cot was very noisy and uncomfortable. Check in, check out personnel were all friendly and efficient. Free breakfast was nice and well supplied

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you so much for your feedback, we try very hard to accommodate our guests in our quaint little mountain town, the town itself gets extremely quiet in the winter, we always look forward to our guests in the summer. Thank You so much.

"Did the Job"

3
13/06/2016

Motel style. Plenty to free parking. Large heated indoor pool with a hot tub in a convenient adjacent building. Loungers, tables and chairs were available ad plenty of towels. The problem was the changing facilities - none, showers - none, just two 'restrooms' one for a male the other a female, but no benches or hooks. No bath robes available either. Staff at reception efficient, pleasant and informative. The fair sized bedroom with two Queens which we used for three nights was only fairly clean. Bible in drawer. A towel dropped on the floor picked up hairs which were not ours. Decorations beginning to get tired. Carpet badly stained at outside door. The air-conditioning unit was high on the wall, no remote programmer. The controls on the unit were a considerable stretch. Adequate bathroom, bath with shower over, range of toiletries. Included breakfast was good and although not many tables it all worked well, breakfast closed at 09-00, half-hour earlier that is the norm.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you for your feedback, we are currently updating some of the hotel's pool area with some amenities, always a plus to hear what the guests want. I am so sorry about your room I wish I would have known about this we would have addressed the issues. Our property did receive the "Housekeeping Excellence Reward" this year so we need to know these things in order to achieve it again next year, thank you so much for your feedback.

"Stayed 5 nights here to tour Mt Rushmore area."

2
11/06/2016

First night there we had to change rooms because our beds were not clean. A/C unit was in the wall, and we had to move a chair to the vanity area and climb up to adjust it. Never did get comfortable because could not read knobs/dials. Freezing some nights and roasting other nights. Room smelled very musty - went out and bought Lysol the first day. Small refrigerator very inconvenient sitting on floor under the microwave -felt like you were almost standing on your head to use it. At least staff was courteous and tried to be accommodating. Free breakfast was good. Have no clue as to why anyone would put the heating A/C unit in the wall right up to the ceiling. That is just idiotic, and certainly not the fault of the current staff. Guess we were in the old part of the motel. Would not stay there again.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You so much for your feedback, we are currently in the process of updating all of our AC units, I truly wish I would have known this I would have moved you to another room, again thank you for your feedback, please try us again.

"Comfortable and welcoming hotel"

4
06/06/2016

We stayed two nights. The room was very well equipped. A very good breakfast included. Not too far to walk to town centre. A lot of useful local information in reception area. Also has a good sized swimming pool and laundry facilities.Most importantly a very comfortable bed and excellent shower. Best thing was being able to park directly outside, a real bonus when you have luggage. We also had great internet access.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you so much for your feedback, we as a team really do appreciate your kind words please come and visit again.

"Vacation visit."

5
05/06/2016

The whole experience at this Best Western was totally awesome. The people go out of their way to assist you, and will take the time to get to know you. The room was great, pool was great, and the breakfast was especially good as well. Would definitely stay again next time we visit Custer, SD.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank you so much for your kind words we have a stellar team this year and work very hard, please come and see us again, Thank You.

"Customer Service Plus!"

5
03/06/2016

Through no fault of the hotel, our experience started off on the wrong foot. Priceline.com had cancelled our reservation, even though Priceline had charged our Discover card for the full amount. Winzer was the man at the desk that evening. He was fantastic - calm, persistent, and very helpful. Ultimately, we were able to book a room and retire for the night. All of the staff was friendly and helpful. The breakfasts were good and the room was clean and quiet. The hotel has the old-style outdoor stairways and entrances as well as a newer addition with interior entrances. The town of Custer was a good location for the things that we wanted to see and do. Close to Mt. Rushmore and Crazy Horse as well as the Mammoth Site in Hot Springs and Custer State Park.

"Great price & pet friendly"

5
01/06/2016

We love going to the Custer State Park and the surrounding area. We left the Mt. Rushmore White House Resort in Keystone to stay at this Best Western. I'm so glad that we did! The hotel staff, especially Ojay were friendly, welcoming and helpful. The room was clean and supplied properly. We would have given this hotel a 5 instead of a 4, if our room had been ready when we checked in. I guess you could say that was partially our fault though. We arrived earlier than check in time and they were kind enough to accomodate us. So, I will go back and change my rating to a 5. Have a beautiful trip to South Dakota!! D&K from Hobart, Indiana

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Awe, Thank You guys for staying with us, we sure enjoyed having you and your right OJay is awesome, we are lucky to have him on our team. Please come back to see us next time your in the beautiful Black Hills.

"Great place to Stay in Black Hills Area!"

5
01/06/2016

We very much enjoyed our stay. The accommodations were comfortable, the staff was terrific and helpful, the location was perfect for seeing the various attractions in the Black Hills area of South Dakota. The complimentary breakfast was great; the price was reasonable.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
We love to hear your feedback on your vacation stay. I can say for certain that the community itself does welcome all the great tourists and love to hear the stories, keep in touch on Facebook and we will see you next time.

"The ONLY Hotel to stay at"

5
01/06/2016

Everything was tip top excellent! We loved our stay! The staff were friendly and professional, the rooms were squeaky clean, the breakfast had tons of choices and I'm gluten-free. They sent us on our way with a lunch bag full of gluten free items for the trip!

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You so much for your kind words, I myself have gluten issues so I can relate to our limited options, we have an awesome team this year and were so glad you enjoyed your stay.

"Vacation"

4
30/05/2016

I found this hotel to be very nicely updated. It has been well maintained. The rooms were clean with no aroma of smoking. The staff at the desk, cleaning staff, and hospitality especially Cindy we're very good and satisfying. I would recommend this hotel for anyone's vacationing/business purposes.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your kind words, we all work very hard and enjoy having guests like yourselves and were very lucky to have Cindy on our staff, she is a ray of sunshine in the morning.

"Renovation not complete"

2
29/05/2016

We got into town late, and all the hotels booked up. The owner was kind enough to set up a room for us,hung a blanket on window. Its an old building, and needs a lot of work. New carpet and bed(firm) Thankful for a place to sleep, it was quiet.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for your feedback, however I believe you were at the property next door. They are currently under renovations and the owner does run the front desk. We do not have the capability to " set up a room" for you, also the owner does not work on property. How wonderful for you that the owner accommodated you when there were no rooms in town, they deserve a gold star. Thank You

"Good location + Excellent staff"

5
26/05/2016

We was visiting Black Hills the weekend of May 14th, and glad that we stayed at Best Western Buffalo Ridge Inn. The staff, WINSTON and other folks, are very friendly and helpful, paying attentions to details and going all the way to make our stays comfortable. The room was clean and spacious. The location of the hotel is also excellent, easy access to Mount Rushmore, Crazy Horse, Wind Cave NP, and other Black Hills area attractions. Highly recommended.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You so much, being a native of Colorado I can appreciate the charm and beauty of these hills. Just remember your not too far away come and see us again, thank you for choosing Best Western.

"Very clean and scenic"

5
25/05/2016

Helpful staff, excellent breakfast. Very clean and spacious rooms.Walking distance to restaurants. In season, there is a miniature golf course right across the street. Winston, at the front desk was charming and helpful.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You, we are so fortunate to have Winston on our team he is very professional and charming. Thank You for your kind words, come and see us again..........

"great place to stay"

5
24/05/2016

The people who worked here made my trip so much better. The setting is easy to deal with and my room was great. Breakfast both mornings was hot and tasty and was not exactly the same. The staff provided some of the best recommendations about the area and quickly and efficiently took care of the one glitch I had checking in.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Were so happy you enjoyed your stay, the staff take great pride in their knowledge of the area and the welfare of our guests, please come and see us again. Thank you for your kind words.

"Good Service - Freindly and Clean"

4
22/05/2016

We stayed here with four other couples while visiting the Black Hills. We had stayed here about ten years ago and it was really good, friendly, clean, good beds and good breakfast. This time we did have an issue with the room reservation and the TV, but both were fixed quickly. Everyone in our group said the same thing - everyone here was very friendly, from the folks at the desk to the maintenance man. The rooms are clean, modern and the beds were very good. The free breakfast is on par with most other hotels, but the service is so much better. They had two folks on for breakfast and it was always well stocked and clean. The only complaint might be that the internet could have been faster, but not a big deal if you are on vacation. We would stay here again.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You for taking the time to give us your feedback as that is always beneficial, I'm so sorry that you experienced any issues, happy to know they were resolved quickly. We love to hear from our guests and are happy to know that you enjoyed your stay please come back and stay with us again.

"Excellent hotel, great location, perfect price"

5
20/05/2016

My wife and I stayed here for a few nights during our trip to South Dakota. It is a very clean hotel with very, very friendly staff. The rooms are updated, beds are very comfortable. The breakfast was excellent, they change the hot items every day that is a great touch. The only downside is the location, Custer looks to be a dying town with many business for sale or closed down. It's too bad because this hotel is a great place to stay. But if you don't mind driving for some food, I would highly recommend staying at the Buffalo Ridge.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You so much, so very glad you enjoyed your stay with us, it is guests like you that make our team really enjoy what we do.

"Wonderful experience."

5
18/05/2016

I checked in to a "one of a kind room". It was for handicapped persons. It was very nice and the handle bars gave one security. I was there a little early so the room was not quite ready so I said I would go and get myself some late lunch or early dinner. When I returned my room was ready and I met a very nice couple from Virginia. I later found out they are going almost the same places I am going. It is a small world. The room was nice and the breakfast was very good.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Isn't it "Amazing" what a small world we live in, on behalf of the staff and myself we are happy you enjoyed your stay, please come and visit us again and thank you for choosing Best Western.

"awesome"

5
17/05/2016

Great place very clean friendly knowledgeable staff clean rooms excellent amenities one of the best selections of breakfasts' I have had in a while rooms very comfortable roomy will definitely stay there again and recommend to friends and family

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
We all love the Beautiful Black Hills and take great pride in our community and knowledge of the area, it is certain that guests such as yourself help attribute to the passion that we posses for stellar customer service and of course a hearty breakfast to start your day. Thank You for you kind words and Thank You for choosing Best Western.

"Tripping in the Hills!!"

5
16/05/2016

Had a wonderful stay at Buffalo Ridge Inn...very clean, wonderful staff, and just a all-around great experience!! The beautiful Black Hills of South Dakota only added to our experience, as we were located so near, a lot of historic sites.

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
The history in these hills are fascinating and of course the beauty as well, thank you for your kind words and staying with us, please come and visit again real soon, and again Thank You for choosing Best Western.

"Great Place to stay"

5
14/05/2016

Clean rooms, friendly staff...Great experience...Thank You! On my next trip to Custer, I wouldn't even consider going anywhere else. The staff here were friendly, polite and nice. I forgot my toothbrush and I went to the desk embarrassed to ask for one. No problem. I was given one with a smile and a laugh. Thank you so much

Susan B, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review
Thank You so much and were so happy that you enjoyed your stay, your not so far away so please come back and play. Thank You for choosing Best Western.

"Great place to stay"

5
13/05/2016

The staff was great, the breakfast was wonderful! Even though they are currently renovating some of the rooms, they were extremely accomodating! Nothing bad I can say about this place at all. We didnt get to use the indoor pool since we got in rather late, but their wifi was a great and fast connection. The beds were really comfortable, and the staff were very knowledgeable about how to reach alot of the attractions.

"GREAT ATMOSPHERE"

5
13/05/2016

This is a Vet friendly place to stay!!!!!! It's great to walk in and be met by a warm handshake from another Vet that is employed by this company. The experience was one that leaves you feeling like someone cares about your every want and need.

"Great breakfast and staff"

4
10/05/2016

This motel has been open for a short time for the 2016 season. We arrived without a reservation and got a king room for $70. The evening staff were helpful with some dinner suggestions. The room wasn't fancy but it was clean, there was a small table and two chairs, a refrigerator and microwave. The breakfast buffet was very good with quite a bit of variety and several hot options. There was a good amount of seating available. The morning clerk and person responsible for the buffet were very friendly. This was a good value place to stay!

"Best Customer Service Experience!!!!"

5
06/05/2016

I booked hotel stay online and when I showed up the dates were completely wrong. Staff were quick to take care of me and set my family up in a room with no hassle and were extremely friendly. The next morning, staff greeted us at breakfast and were pleased to assist us in any way. I would take a family-friendly oriented place anytime! Great location to monuments and parks. Indoor pool was also a plus opened until 11:00pm. I defiantly recommend and would stay here again!

"Awesome"

5
15/11/2015

Had a great experience. They have a pool and across the street there is a mini golf course, and behind the building there is a flinstone park. There is also a wonderful magic show too. We went to custard state park, Mount Rushmore, badlands, wall drug, and bear country. They also have an daily breakfast at the hotel, you can make waffles eggs, and bangles toast.

"Nice, but too short in Staff"

4
08/11/2015

Nice hotel with friendly and helpful staff. Unfortunately, we arrived late when it was fully booked. In that case they seemed to lack simple things like towels and a staff to take care of the shortage. Breakfast was simple but enough.

"best western"

5
06/10/2015

This best western in custer south Dakota was a great place to stay, the breakfast was very tasty and plentiful, the room was extremely nice and comfortable, staff were very friendly and accommodating. The whole property was very clean and secure feeling, we loved it. It is located very near the Custer state park which was a delight to travel through on our trip.

"Decent place"

4
01/10/2015

Typical Best Western. Nothing out of the ordinary. Friendly staff, clean rooms and not overly priced. There is no elevator, so be prepared to carry bags up some stairs. Breakfast area is too small for size of hotel as not enough tables. I'd stay there again.

"Great location, great value"

5
29/09/2015

Large clean room, comfortable bed, helpful and friendly staff. Great location for Jewell Cave National Monument, Wind Cave National Park as well as the annual buffalo round-up and Mount Rushmore National Monument. Great restaurant adjacent to the hotel. I will definitely stay here the next time I am in this area.

"Excellent price and value for the area"

3
28/09/2015

My wife and I were on our regular fall road trip. During our first visit to Mt. Rushmore we had a challenge booking a hotel at reasonable prices. We eventually located this Best Western approximately 30 minutes away at the best available price. The room was clean and very large as well as comfortable. The staff were very courteous and professional. Would recommend to anyone.

"Just Ok"

3
27/09/2015

Typical Best Western, nothing special. Decor fit the area. Location very good! Rooms a little small, not much seating area. Breakfast room and lobby combined. Very small gift shop. Quiet and beds were comfortable.