Best Western Hotel Butner Creedmoor Inn, Creedmoor

Very accommodating, friendly, courteous and professional staff! Could not ask for a better experience anywhere! Clean, good location, and excellent service. Samantha and all the staff went above and beyond to make our stay most enjoyable! Good location. Would highly recommend to anyone and wouldn't think of staying anywhere else in this area. They treat you like family!! A++

Best Western Creedmoor, General Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Guest, Thank you so much for your feedback! It is our valued patrons that keep us going, and though these are difficult times for everyone, your kind words mean so much and make such a difference! Thank you for appreciating our efforts and our focus on cleanliness and friendly service with a smile. We hope you will come back and see us again soon. Warm regards, Sam S., GM

They clean twice a week, you have to walk your towels to the front desk to get clean ones very nasty hotel, the front desk want to you want you can do and not do on the room, can't have me visitors, can't cook don't waste your time to come to that hotel.

Sam Sandhu, General Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear eliasmI15DV, Thank you for your feedback! I am so sorry to hear you are not pleased with your stay. As you know, your employer is hosting you with us and is paying for your room. You are staying with us on a long-term basis due to the nature of your work and your arrangements have been made as an extended stay. Your employer has made the arrangements with the hotel regarding your limited housekeeping service based on the price your employer is paying for your room and in light of Covid-19 restrictions. In fact all of the arrangements you have raised as concerns, have been set by your employer. As you know, you are allowed visitors but not allowed to have additional persons staying with you in your room on a long term basis due to Covid-19. Your employer has set these rules. As you know, your room is stocked with a mini-fridge and a microwave, but we do not have stoves in the room. As such, cooking poses a fire hazard and is not allowed per fire code. I am so sorry to hear that you are not pleased with the arrangements your employer has made for you with us, and would highly encourage you to speak with your employer about this directly. Our highest priority is the safety of all of our valued guests. We thank you again for your feedback and trust you will be able to resolve this with your employer. Thank you! Happy Holidays! -Sam S., GM

Our family group - both bride and groom - stayed at the hotel Oct 30-Nov 1, 2020 and it was excellent! My husband and I met with Samantha last fall when we were booking Carlee Farm for the wedding venue and seeking a hotel for our guests. From that day forward, Samantha, the manager was extremely helpful, organized and readily available to assist with anything we needed before, during and after the wedding. Samantha went above and beyond to keep the bridal party happy and on schedule. The hotel is very clean and quiet. I highly recommend using the Best Western Butner/Creedmore for your wedding groups or individual stay. Remember to ask for Samantha!

Sam Sandhu, General Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear cagirl1975, Congratulations again to you and your entire family! Thank you for trusting us, especially during Covid-19, to provide your guests with a clean, safe and enjoyable stay! As you know, we are taking all guidelines very seriously and we appreciate your willingness to cooperate to ensure compliance and safety for everyone. Part of our core values is our emphasis on guest satisfaction and the importance of going above and beyond for our valued patrons. Thank you for noticing and appreciating these efforts! We thank you for being a pleasure to host and wish you continued safe travels! Warm regards, Sam S., GM

Samantha was very courteous and professional. Very very clean hotel would recommend. The hotel appears to have been recently renovated and looks excellent. Very conveniently located off the interstate.

Sam Sandhu, General Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Chris, Thank you so very much for your kind words and feedback, particularly about our emphasis on cleanliness! We hope to see you again soon and wish you safe travels! Regards, Sam S., GM

I booked my room based on customer reviews. I even paid a much higher rate per night because the reviews made it seem worth it. The room is ok. Quiet. But nothing special considering what I expect for this level. The bathroom is small, and this certainly an older hotel. The beds aren't very comfy, just flat. We are living with COVID limitations, so we understood the standard buffet breakfast was not available. They had “Grab and Go” bags that each guest could pick up. So, I went to get ours. Not what I could have expected. It was a paper lunch bag which contained: A bottle of water Store brand fruit and grain bar Store brand coffee stick (donut like thing) Snack pack of pudding Store brand little cinnamon roll thing is little Debbie/ pecan wheel No milk or juice No fruit. I guess I would have thought they'd have something sort of breakfast. Muffin Oatmeal or individual cereals maybe we could choose from I did like the location since there a lots of restaurants close by. I would not stay again at this rate. It was probably 70.00 a night over priced. It may have just been the weekend I chose to stay. Maybe it's normally much less expensive. My personal opinion about the hotel is based on the rate I paid in comparison to other hotels I've stayed in near to the location.

Sam Sandhu, Marketing at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Stacie, Thank you for sharing your detailed feedback with us! Our rates do fluctuate depending on availability, time of year, etc. It looks like you booked on a date that was particularly low on inventory. I always recommend all of our patrons to book directly with the hotel to ensure they are receiving the best discounts/deals possible. However, it is entirely up to the individual how and where they choose to book. For example, some regulars receive special heavily discounted rates that you may not even see online. Whenever traveling, it is always in your best financial interest to call a hotel directly and discuss your needs, your budget etc. with the hotel directly, particularly if you see a stark difference in price. You never know what in house specials are offered by any given hotel, so it's always a good idea to call and check! I appreciate your feedback regarding grab and go. We will use these comments to learn, grow and improve. It is indeed a difficult time for hotels, as I am sure you can imagine, during Covid 19. Regarding breakfast, we are choosing to focus on the health and safety of all of our valued guests and staff above everything else during this pandemic, hence the pre-packaged items that run a much lower risk of harm during Covid-19. We have to account for all types of travelers including those folks who may be at a greater risk. Despite this, we are still doing everything we can during this difficult time to make these adjustments easier for everyone. I am sorry that you were not able to enjoy our usual breakfast offerings as the buffet is closed (which is noted on all booking websites so you are aware of this prior to booking), but we cannot risk anyone's health or safety. Staffing, safety, and simply the cost of doing business are all issues that have become much more complicated during this pandemic. Small businesses everywhere are dealing with these realities. We humbly ask for your patience and understanding, and we sincerely appreciate your trust in us during this time. Our main focus remains the health, safety and happiness of our valued customers. I completely sympathize with your feelings, based on the rate you paid to stay here as compared to what you would pay at other hotels in the area. I encourage you to visit those hotels and see for yourself what they are offering, so you can gain a personal experience that will perhaps give you a better idea about what makes us different. We have always made the the atmosphere of our hotel a priority. The environment we provide here at Best Western Butner Creedmoor sets us apart. We recognize that this is an integral part and parcel of any hotel's identity and reputation. For some patrons, this may not matter much or at all, but for others, this is a huge part of what makes us their choice time and again in this area. We are not competing with any neighboring properties. Our rates, our amenities, our service and our values do not depend on what others in the area are doing. We pride ourselves on providing a clean, safe and family friendly atmosphere to all of our patrons all of the time. Our reviews speak for themselves, and while I can only apologize to you that we did not exceed your particular expectations, it does not change the appreciation of numerous other patrons who have and continue to have wonderful experiences with us, and are happy to pay a little more to stay here. I wholeheartedly stand by our hotel and I hope we will have another opportunity to earn your business in the future. Wishing you safe travels! Thank you again for your patronage and for your feedback. Warm regards, Sam S., GM

Best Western Butner Creedmoor Inn exceeded all expectations. The hotel staff went out of their way to accommodate our team while working in the area. Rooms were clean and comfortable and well maintained. I would highly recommend this hotel.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear 853jameyj, Thank you so much for sharing your feedback with us! It really means so much that you noticed and appreciated all of our efforts to make sure everyone was very comfortable and had a clean and comfortable stay along with a smiling face to greet them every day. It was a pleasure hosting your group and we hope to host you again in the future if you are ever back in the area! Safe travels! Respectfully, Sam S., GM

My family and I stayed overnight for a baseball tournament. The hotel lobby is very nice.The room was clean and comfortable. Breakfast was average hotel food-not great and limited selection. We have never stayed at a hotel that asks the children's ages and actually charge you a fee. BE WARNED! We were not happy about that at all, especially since we checked in late. My 14 year-old only showered, went to sleep, had a light breakfast because of his game that morning.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear reesiecup, Thank you for sharing your feedback with us! We are happy to hear that you were pleased with the comfort and cleanliness that you experienced during your stay! In the interest of transparency, all of our booking channels state our child policy, which is that only children 12 years and under are free. The rate also fluctuates on all booking channels based on number of occupants entered in the reservation. This helps guests booking online to know up front exactly what they are paying for, so we can avoid surprises at check in. It is very common practice in the industry to have a different rate for single, double, or multiple occupancy, particularly at hotels where breakfast, wifi, parking, etc. are all included in the rate. However, transparency is very important to us, so we sincerely appreciate you sharing your perspective with us. Your feedback will help us find better ways to further improve transparency and make all policies even more clear on all booking channels. We hope you and your family enjoyed the baseball tournament and we thank you for your patronage + for this feedback. Wishing you and your loved ones safe travels! Warm regards, Sam S., GM

Best Western Butner Creedmoor Inn inspires confidence from the reservation desk all the way through your stay. The rooms are clean and well prepared, the bedding clean and fresh and amenities are the best in the area. Sleep in a peaceful setting at night and start your day with a great hot breakfast included in the price. The management is friendly, professional, and visible in the day to day operation of the facility. Choosing this facility is a "no brainer" when business or pleasure brings you to this geographical area. You'll be glad you did.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear joeljC4274RY, Thank you so much for your kind words! It is of utmost importance to us that all our valued patrons feel well taken care of and looked after. Thank you for appreciating these efforts! Wishing you safe travels and we hope to see you soon! Warm regards, Sam S., GM

A very nice stay. Clean, good location pleasant and knowledgeable employees, especially Samantha. We were in the area for an event at the Carolina theater and chose this location accordingly. We were about 20 minutes away and it all worked out fine. Would choose again.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear lincolnls1, Thank you so much for sharing your experience at our hotel! We are so happy to hear how much you enjoyed your stay with us, particularly our proximity to the theater and our hospitality. We hope to see you again and wish you and your loved ones Happy Holidays! Warm regards, Sam S., GM

I had a one night stay reserved for an event I was attending. The event ended earlier than anticipated. When I went to checkin, I asked if I can cancel my stay without incurring fees or charges. To my surprise, the young lady (Samantha) at the from desk said I could. She cancelled my reservation right away. This is the best customer service I have experienced with any hotel. Best Western Creedmoor will continue to get my business. Thank you, Samantha!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Halex7296, Thank you so much for sharing your feedback with us! We pride ourselves on providing excellent customer service and going above and beyond whenever possible. Thank you so much for noticing and appreciating these efforts. We look forward to hosting you soon and thank you for choosing Best Western Butner Creedmoor. Happy holidays to you and your loved ones! Respectfully, Sam S., GM

I'm a long time BW customer often staying at BW during business travel. I've come to expect comfortable, clean rooms and courteous staff as routine. A routine that makes it difficult to tell one BW from another. That consistency is what has made me a long time customer. Butner Creedmoor Inn is the exception. Yes, the hotel was clean and the room comfortable. On the other hand the staff... Samantha and Julius provide a small town B&B feel to the BW routine. My thanks to you and all the staff. Anytime I'm traveling through RDU airport I will be staying with you.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Scott757-336, Thank you so very much for your detailed feedback of your time with us. We truly value our customers and it means so much to know that our efforts have left a lasting and positive impact on you. Wishing you safe travels now and always and Happy Holidays from everyone here at Best Western Butner Creedmooor Inn! Warm regards, Sam S., GM

Samantha was the best. Always friendly, pleasant and always went above and beyond for us. She made our stay pleasant, relaxing & worth while, even if something else about our stay (room, etc.) Wasn't 100% she made it right.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Diane G., Thank you so much for your 5 star review! I am so glad you loved everything about your stay and that you were very pleased with how we made sure that you loved your room, our staff, and everything else from check in to check out. We hope to see you soon! Warm regards, Sam S., GM

Samantha and the entire team are one of the most helpful and friendliest group of humans I have encountered in all of my travels. They have always gone above and beyond to ensure that everything was absolutely perfect during my stays with them. They are always happy and bubbly! This team should be considered the poster child for professionalism, hospitality, and just all around good vibes! The property is always kept clean and welcoming. Location is well located and peaceful.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ben C., Thank you so very much for your kind words! We are so honored to have earned your business and also your friendship over the time you have stayed with us. We hope to continue this relationship and host you many many more times. It is our pleasure having you and we thank you for your loyal patronage and your appreciation of our efforts to make sure our valued guests have a great stay - every time! Warm regards, Sam S., GM

Love the rooms, amenities and customer service. Beautiful lobby, breakfast area, and swimming pool. You are right in the middle of small town with access to Raleigh, Durham and I-85 highway. Perfect location!!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear AAtraveler1978, Thank you so very much for your 5 star review! We appreciate your kind remarks and thank you for appreciating our beautiful accommodations, our emphasis on customer service and our convenient location. We hope to see you again soon and wish you safe travels! Warm regards, Sam S., GM

I called today to make my reservation and Samantha was awesome! Very friendly and informative! She even took note that I was traveling with my mother and gave us a room on the bottom floor, I thought that was so nice of her! It's just nice to talk to people who seem to care and go the extra mile! Thank you again! Ms. Gray

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Gray, Thank you so much for sharing your feedback and for appreciating our staff's efforts to always provide top notch customer service! We look forward to hosting you and your mother soon and we thank you for choosing Best Western Butner Creedmoor! Warm regards, Sam S., GM

We recently spent 1 night here while traveling. We used Best Western points for a room that would have been $129. I gave a rating of 1 star because it was very very basic. Example - no extra towels, cups, coffee, etc. Breakfast was so basic, we left hungry - soggy French toast sticks, lukewarm flat “egg” rounds. Little Debbie pecan rolls & a couple English Muffins & pieces of bread, & cereal. The reason that I didn't give 0 stars is because the hotel was very clean. I spoke with the manager in am, and to her credit she was very apologetic and stressed it was a basic hotel. She offered to return my points. Kudos to her fir taking ownership. Overall - not worth $129 for basic amenities.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Beth L, Thank you for your feedback. First, let me apologize that we did not exceed your expectations. While we respect your opinion, we do not agree with your assessment of our hotel. You had no problem with your room or your accommodations. Rather, your issues were regarding "extras" that were not readily available to you without having to ask, and our breakfast selection. With respect to these items, we are always happy to accommodate our valuable guests' requests as that is the entire purpose of our staff being available 24 hours a day 7 days a week. If any guest would like more towels, cups, or any other amenities, he or she is always welcome to simply call guest services from your room and let us know exactly what you would like. I can assure you, our staff would have been more than happy to bring you anything you needed. However, at no point during your stay did you ask for any additional items. We cannot make sure you have the extra items you need if we do not know that you need them. Furthermore, our facility is top rated for a reason and this includes the fact that we offer amenities well beyond Best Western's own core requirements - multiple hot items at breakfast, for example. While I can appreciate that you did not care for the particular selection, we stand by our offerings but will certainly use your feedback to improve. We do not feel that a 1 star review was warranted in this situation, or that threatening to leave a negative review (which you are free to do) in exchange for your points back was the best way to handle the situation. We pride ourselves on treating all of our customers with great respect and care, but it is not our policy to succumb to rudeness or threats of any kind. We respectfully disagree with your characterization of our hotel and your stay. We are proud of our property, our 100% sanitation rating (which is very rare and difficult to maintain year after year) and our team's hard work to ensure our guests have a great stay every time. We do not consider our facility a "basic" hotel at all, but a lovely and clean accommodation which is both budget friendly AND family friendly within our tier. In the future, if you are looking for a full service hotel, I would recommend that you look into the Best Western Premier line of hotels. Again, we apologize we did not meet your expectations. We will use this experience and your feedback as an opportunity towards continued learning and growth. Thank you for your patronage and for sharing your concerns. Thank you, Sam S., GM

arrived in a tiny little town called Creedmore on a Saturday afternoon to be greeted by an exceptionally friendly receptionist who went above and beyond to cater for our requests... cannot make any complaints about this hotel...

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Maryhowlin, Thank you so much for sharing your feedback about your stay. Our staff is always striving to provide prompt, friendly and effective service to all of our valued patrons. Thank you for noticing and appreciating these efforts. We hope to see you again whenever you travel back to this area. It would be our pleasure to host you again! Warm regards, Sam S., GM

This Best Western has very friendly & informative receptionists. It is a very quiet location; and the facility is very clean; with a sumptuous breakfast. My only complaint is that the in-room coffee is terrible. They need to offer something like Starbucks or Peets coffee !

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ebrouhi, Thank you so much for sharing your feedback with us! It was our pleasure to have you with us and we look forward to seeing you again soon. Thank you so much for letting us know about your coffee preferences. While we do use premium arabica coffee in the breakfast and lobby area, this feedback is certainly something we can take into consideration and work on improving for you and all of our valued customers. Thank you again and wishing you safe travels! Warm regards, Sam S., GM

This hotel is the best in town!!!! It's the only one I would ever stay at in Creedmoor. The staff is amazingly pleasant. The hotel is clean, updated, and well kept. I will recommend this hotel to my family and friends who live out of town :)

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear LOVESTOTRAVEL919208, Thank you so much for sharing your experience at Best Western Butner Creedmoor! We are so happy to know we have earned your loyal patronage as the only place you would stay in this area. We aim to always provide each of our valued guests with a smiling face at the front desk, a clean, quiet and comfortable establishment and staff who is always available and ready to assist you in any way possible. Thank you for appreciating these efforts and for your recommendation. We hope to see you again soon! Warm regards, Sam S., GM

Everything in general was great. The room, staff members, delicious breakfast. The cleanness of the room was very important for me and this place is on point. Lining, the carpet, bathrooms very organized.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Global26065892708, Thank you for your kind remarks and valued feedback! We hope to have the pleasure of hosting you again, and wish you safe travels until we see you again! Warmest regards, Sam S., GM

We have been going here for over 6 years, best place to stay in town, staff always friendly and helpful, will continue to stay at this location. Breakfast is always good, better than most other places I have stayed.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear David F., Thank you for your long standing and loyal patronage!! Our regular guests mean SO MUCH to us, and we are very appreciative for your continued business. On behalf of our entire team, I would also like to say thank you for noticing and appreciating everyone's collective efforts to ensure that your stay is always an enjoyable one. We hope to see you again very soon, and are always just a phone call away at 919-575-5942 if we can be of any assistance! Safe travels! Thank you again, Sam S., GM

This is a hidden gem worth searching for. Located in an out of the way location and not obvious. Rooms, lobby, grounds and building were very clean. Outstanding breakfast to be free. Personnel are very accommodating and friendly.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Nomad53216813678, Thank you so very much for noticing and appreciating our efforts to maintain a very clean facility. We take sanitation very seriously and do all we can to maintain the standards we know our valued guests have come to expect and deserve. As you stated, our breakfast selection is plentiful as we prepare an unlimited buffet free for our guests every morning during breakfast hours. Our staff is always available for our valued patrons and ready to offer a hand any way we can. We thank you for choosing to stay with us and we hope to see you again soon! Warmest regards, Sam S., GM

This is by far the best and nicest local option. Will definitely return. Staff is knowledgeable and always willing to help. Security in this area is a concern but NOT here. Always felt safe and I had no concerns when my wife was coming and going alone any time of day.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Michael F., The pleasure of hosting you and your wife is all ours! Thank you for making us your go to hotel in the area. We are so pleased to hear how happy, safe, and comfortable you feel staying at Best Western Butner Creedmoor. Your happiness and peace of mind is our top priority, and we are so glad that you enjoy our efforts to always ensure our valuable guests have a great stay! We hope to see you soon, and thank you again for being loyal patrons. Wishing you safe travels! Warm regards, Sam S., GM

Our company stays almost weekly at Best Western in Creedmoor, NC because we have one of our company's locations nearby. They make it very easy for us to reserve rooms for our employees and are super friendly and accommodating to our needs. They are so nice and flexible to work with and the rooms are always clean and fresh.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear ghighmhfc, Thank you for sharing your experience with Best Western Butner Creedmoor! The pleasure of hosting your guests is all ours!! We thank you for the opportunity to develop this relationship with you and are so happy to hear how pleased you are staying with us. Thank you for the chance to earn your continued business and loyalty. If there is ever anything we can do to assist you, you absolutely know we are always just a phone call away. Thank you again! Warm regards, Sam S., GM

After a bad experience arriving in Creedmoor , NC had to lock for a different hotel , since The first minute that I walked in at the Best Western I was welcome very professionally by the manager on duty ( Samantha ) , I was given a tour at my request,want to make shore that my stay in the area to be as good as possible, I travel true North America a lot and stay in a lot of different places , these one is on my top ratings , very clean, all the staff are very friendly, very quiet and good breakfast, will strongly recommend. ⭐️⭐️⭐️⭐️

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Manuel3619, Thank you for sharing your recent experience at Best Western Butner Creedmoor! I'm sorry to hear that your stay in our area did not start well at another hotel, but I am so happy that we were able to turn that right around for you! Thank you for appreciating our efforts to always maintain a very clean and welcoming environment for our valued guests with a good selection of complimentary breakfast. We hope to see you soon and thank you again for your patronage! Warm regards, Sam S., GM

Staying at this hotel was a wonderful experience...Very clean, staff was very helpful and greeted us with a smile....Samantha was great and even sent us a personal thank you....This hotel is located just outside Durham and right off I 85.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Boo456, Thank you so much for sharing your experience at Best Western Butner Creedmoor! The pleasure was really all ours!! Thank you for appreciating our efforts to maintain a very clean property with accommodating staff that is always here and happy to serve you. We hope to have an opportunity to host you again in the future whenever you travel back to this area. Thank you for being a valued loyal member and for your patronage! Warmest regards, Sam S., GM

I stay here often when in town for business and find the staff incredibly hospitable and the guest rooms and common areas are impeccably clean. I would not hesitate to recommend the Best Western Butner Creedmoor to anyone looking for a reasonably priced, clean and convenient hotel.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear NCCookingGuy, Thank you so much for your loyal patronage and for sharing your experience about your regular stays at Best Western Butner Creedmoor. We work very hard to provide a quality product to all of our valued guests, which includes a clean and comfortable stay first and foremost, and a happy, helpful staff to complete the experience. Thank you for being our guest time and again. We look forward to hosting you many more times in the future! Warm regards, Sam S., Manager

The Best Western in Butner is the best hotel in Town!!! The staff and owners are amazing! We have utilized their meeting room for almost a year and they are so pleasant to work with! It's always clean and setup for our needs!! They truly serve their customers on the standard of excellence!!!! Check them out by checking in!!!!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear rebeccajohnson85, Thank you so much for sharing your feedback! We are honored to be the preferred hotel of our loyal visitors and we thank you for your kind comments. We hope to see you soon! Regards, Sam S., GM

Our employees have been staying at Best Western Creedmoor for several years and absolutely love staying there!!! We couldn't ask for better service. The rooms are always clean and they accommodate any needs we have!! I would recommend them to anyone staying in the Butner/Creedmoor area.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Kitsy W., The pleasure is all ours! We love all of our guests and we genuinely enjoy hosting your employees. It is always a treat to greet them with a familiar face and a smile, and we THANK YOU for your loyalty. We hope we have the opportunity to continue hosting you all in the future and we wish you all great success and continued happy stays at Best Western Butner Creedmoor - time and again. Warm regards, Sam S., GM

For a hotel that was not busy at all I was upset that they charged me $20.00 to checkin only 2 hours early. I have never been charged for checking in early at a Best Western nor any other hotel. There were plenty of rooms available so having to pay to have our room cleaned early was an extra charge not needed in my opinion. The breakfast was below average: the biscuits were hard, the eggs dry, and the sausage hard. I was not please with my stay.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Der Izonhim2007, Thank you so much for sharing your feedback about your stay! I am so sorry to hear that you were not pleased with your breakfast. The details you have shared will be passed out to our breakfast attendant so that we can make improvements that will also improve your experience and that of all of valued guests. Regarding your early check in: we do our very best to accommodate an early check in without charge whenever possible. Unfortunately, the day prior to your stay we had a large group stay with us. As such a large amount of rooms were dirty when you arrived. You were advised of the fee in advance and did not communicate any concern during your check in or throughout your stay. This is the first I am hearing of it. You were also not charged for your room, as you stayed with us through a program we participate in with a local organization. We appreciate you now sharing your concerns with us as this presents an opportunity for us to grow and further improve. Wishing you and your lovely family safe travels! Thank you, Sam S., GM

Good size room w comfortable bed. But limited extra blankets, no tissues, toilet seat didn't stay up and breakfast was very anemic. Price was the highest in area. So the major issue is that $140. Is a lot to spend in this area for this area at this time of year.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear jerrysT3347HP, Thank you so much for sharing your feedback about your stay! I am so happy to hear how much you enjoyed our guest rooms and all of the amenities with it. The tissues in our guest rooms are located in a box under the vanity, designed with our guests in mind to afford you a clean, uncluttered vanity space. Of course, extra blankets, linens, toiletries etc. are all available upon request with our Guest Services Department which is available to our patrons 24 hours a day. I am sorry to hear you did not love our hot breakfast buffet or the price you paid for your stay. I encourage you to always book directly with our hotel by dialing 919-575-5942 to ensure you are receiving our guaranteed lowest rate. Thank you again for your feedback which is so valuable to us and which we will use to continue to improve. Wishing you Happy Holidays and safe travels! Regards, Sam S., GM

In Butner the selection is not that large, and I feel that this Best Western was the best of the bunch. Staff was very friendly and the bed was comfortable for a one night stay. I would not recommend staying in Butner for an extended period of time.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Mr. Don T., Thank you so much for sharing your feedback with us. We are so pleased to know that you particularly enjoyed our friendly staff and our comfortable guest room. We wish you safe travels and thank you for your patronage! Warmly, Sam S., GM

Prior to our arrival and due to the aftermath of Hurricane Florence, Manager "Samantha" contacted me to learn if I would still be able to keep my reservation. She further informed me that should I have any difficulties in making it there there would be no cancellation fee imposed. We arrived and Julius kindly checked me in. The facility was very clean, including our room. While this is a two level/floor motel there is no elevator, but there is a lift for the handicapped. After a quiet and comfortable night's rest we enjoyed a satisfying complimentary breakfast. The food items were neatly arranged and all parts of the breakfast area were extremely clean. Note, many hotels have more offerings for breakfast, but they will be very hard pressed to surpass the quality we enjoyed and at the price we paid ~ terrific value. In departing I got to meet the manager, Samantha. She asked more than once if we had a pleasant stay. If more Best Westerns had this level service I would visit more of them!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Mr. Land, Thank you so very much for your detailed review! It was a pleasure hosting you and guests like you are what make the job of each and every one of valued staff members so rewarding. It is always a treat to hear how our team members' hard work resulted in our patrons having a pleasant stay, so thank you for noticing and appreciating the efforts of everyone who made your stay so enjoyable. Should you ever be back in our area, I hope you will come visit with us again. Please feel free to call me personally anytime as it would be my pleasure to assist you with any reservation needs you may have. Wishing you safe travels! Warm regards, Sam S., GM

We stayed last weekend because it was close to Veno Oasi where my daughter was getting married. Samantha,the manager, was stellar from start to finish. She helped everyone with their rooms and stayed in touch with me for the eight months before the wedding. She was always so positive and accommodating.This Best Western has recently been renovated and everything was clean and shiny. The suite was spacious and we rented the conference room for a hospitality suite. Everyone went out of their way to make the weekend special for our guests! If you are staying in this area, this is the hotel for you.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Sandy C., Thank you so much for sharing your experience at the Best Western Butner Creedmoor! It was a pleasure hosting you and your guests and our entire team was so pleased to be a small part of such a big day! Congratulations again to you, the entire family, and the happy couple! Warmest regards, Sam S., GM

This is an $85 room on a good day. Don't know why they would think this a $175 room. Should have passed on it! Vinyl floors gave a sense of coldness to the room. Appeared to have been redecorated recently but still lacking in appearance for a room at that price.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Mr. BobN, Thank you so much for sharing your feedback with us. We appreciate it and will use this feedback to make further improvements that will make our facility and services even better for all of our guests. Wishing you safe travels during all of your future travels! Warm regards, Sam S., GM

If you're looking to stay outside of Durham this place is great! Very friendly staff, nice rooms, fitnesa center, outsoor pool and free breakfast, all that you could ask for. Would stay here again if in the area!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Katie K, Thank you so much for taking the time to leave your feedback from your recent stay with us! I am so happy to hear how much you enjoyed our staff and our facility, especially how conveniently located we are right outside of Durham. I am glad your group was able to get a work out in during all of the graduation chaos! On behalf of our entire team, thank you again for your patronage! Respectfully, Sam S., GM

We love staying at the Best Western Butner Creedmoor Inn! The staff are always incredible, especially Samantha, who goes the extra mile to be sure you have everything you need. I have never experienced the level of service we receive from her from ANY other hotel chain. She is definitely an asset to this business!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Davis, Thank you so much for sharing your feedback about your recent stay! We strive to make sure you always have a memorable experience and knowing how much you enjoyed your time with us is such a rewarding feeling - THANK you for your patronage and loyalty! We hope to see you soon! Warm regards, Sam S., GM

I used this hotel to reserve a block of room for my Wedding out of town guests. The staff was very friendly and helpful on my end blocking rooms and my family LOVED the hotel. They complimented the renovations and comfort.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Jennifer S., Thank you for sharing your feedback and for choosing the Best Western Butner Creedmoor for your wedding guests. It was a treat being a small part of your big day and we thank you for giving us the opportunity to make sure that all of your guests enjoyed their stay with us just as much as they enjoyed the wedding festivities. On behalf of our entire team, we wish you a lifetime of happiness and congratulations again! Warm regards, Sam S., GM

The hotel is fantastic! It is very clean! My mother, daughter and I stay here every time we visit my nephew. The staff is wonderful! Great breakfast! Quick check in and out. Love it! The employees always remember us and take great care of us. Like visiting family there as well.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Angie W: Thank you so much for sharing your experience at the Best Western Butner Creedmoor! We are so glad that you particularly enjoyed our 100% sanitation rating, our amazing staff, and our hot breakfast. We love hosting you and your family and look forward to seeing you again during your next trip. Thank you again for your loyal patronage! Warm regards, Sam S., GM

I loved the friendly front desk, and appearance of hotel. They were so accommodating. Breakfast was delicious, with a large selection of hot and cold items. We wIll definitely stay at Best Western, Creedmoor again!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear hillandchris2015: Thank you so much for your feedback! We are so happy to hear how much you enjoyed your stay with us & we hope you had just as much fun at the wedding you were attending. Thank you for appreciating our service, our beautifully renovated facility and our complimentary breakfast selections. We look forward to hosting you again soon! Safe travels & see you soon! Warm regards, Sam S.,GM

We frequently stay at Best Western but what a mistake this was. The room was like a jail cell but was bigger. The floor was hard, cold linoleum, the beds were incredibly hard, the bed linens were minimal and thread bare. And it was weirdly uncomfortable because the hotel obviously had a contract with some work crews. When we got there it was after 4 and their shift was done and they were hanging around the outside and in the lobby in work clothes watching the women. My husband said not to go any where in the hotel alone. And usually BW has a nice comp breakfast. Not this one. The bathrm set up was strange. The toilet and tub was in a small room bit the sink was immediately to your right as one walked in. As u stood in front of the sink washing your face, etc, if the door opened it would totally side swipe you. Our cost with BW membership and AAA membership was in the $130's. Needless we fled there early the next morning.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Kittie123, Thank you so much for your feedback about your stay. I was not able to locate your reservation, but please do feel free to contact me directly at 919-575-5942. I am so very sorry that you did not have an enjoyable stay. We do not have any contracts of the nature you describe, but I do appreciate your feedback and we will be taking steps to address the issues you have raised. We do have a full hot buffet in the morning which includes waffles, eggs, sausage or bacon, biscuits & gravy, etc. along with a complete continental spread. All of our linens are of the highest Best Western standards that you are accustomed to as a frequent traveler with us, but again I sincerely apologize that we fell short of your expectations for any reason and we would like to make it right! I hope to hear from you soon and want to thank you again. Respectfully, Sam, GM

Samantha is amazing. I called to block rooms and she goes above and beyond to help you and answer all your questions. Def contact her for any needs!!!! Amazing customer service. Spelled everything out in detail, answered questions that I didn't even think of. GREAT!!!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Robyn R, Thank you so much for appreciating how helpful and detail oriented our staff is with reservations! This is particular true for blocks. We realize what a special day a wedding is and we try to do all we can to make everything just right. That definitely starts from the moment you have that first telephone call and we thank you so much for appreciating and acknowledging our efforts to give our groups a wonderful experience! We hope to have the pleasure of hosting you soon and thank you again for your feedback! Wishing you safe travels! Respectfully, Sam S., GM

I stayed at this hotel recently as part of a wedding party. It was an excellent value for the money - a clean, quiet comfortable hotel with a friendly and professional staff. I would definitely recommend this hotel, and will stay there again when I am in the area.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Mr. Sharp, Thank you for your feedback about your recent time with us! I am so happy to hear how much you enjoyed your time with us, particularly our cleanliness, our staff and our value! We look forward to hosting you and your family whenever you are next in this area. Wishing you and your loved ones a Merry Christmas and Happy New Year! Safe travels! Respectfully, Sam S., GM

This Best Western location offered a clean room with all amenities working, good customer service & easy checkout.The location was least than 10 minutes from my meeting location at the hospital. My stay was enjoyable!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear 578paulae, Thank you so much for sharing your experience about your recent stay at the Best Western Butner Creedmoor! I am so happy to know that you found our location very convenient for your business travel to Central Regional Hospital. Thank you for noticing our attention to cleanliness and customer service. We do enjoy a 100% sanitation rating and we are an award-winning property that has been recognized for our focus on customer satisfaction. I am glad that your check out process was a quick & easy one - with Best Western's recent express check out program, we aim to make your check out much more convenient for you, and I am glad to know that we succeeded in doing so. We hope to have the pleasure of hosting you again in the near future & thank you for your patronage! Wishing you a very safe and Happy Holiday Season! Best regards, Sam S., GM

Stayed here along with about 20 family and friends for a wedding in the area. Very clean and nice. Recently updated rooms. Wonderful staff, Sam was amazing in helping us plan a private party there and went out of her way to assist specific rooon requests. All of the staff, Julius, the breakfast hostess and cleaning and maintenance staff were friendly, helpful and cheerful, something you don't often encounter. Would definitely recommend if you are in the area.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Rebecca D, Thank you so much for sharing your experience at the Best Western Butner Creedmoor! It was a pleasure hosting the Decker Family & all of their friends, relatives, and guests for this happy occasion! I am so glad that all 20+ of you thoroughly enjoyed our hotel amenities, our cleanliness and our staff's attention and genuine care for you and all of our guests. We are so honored to share a small part of the memories that were made during this wedding weekend and we thank you for choosing the Best Western Butner Creedmoor as your preferred lodging to host your family & friends during this wedding. Wishing the married couple a lifetime of love and laughter! Warm regards, Sam S., GM

Had an old style feel, no elevator, just a chair lift. But a staircase leading to the upstairs rooms was nice had an eloquent feel. Breakfast nook in the corner for morning breakfast. Room was superb. Laminate floors comfortable bed with ample lighting. Was comfortable. Almost like home

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear B3996NRmarks, Thank you so much for your patronage and for sharing your experience at the Best Western Butner Creedmoor! I am so happy to hear how much you enjoyed our modern Southern style charm throughout the fully renovated hotel, particularly the guestrooms. We aim to be your home away from home and it feels great to know that we succeeded in that goal! We hope to host you again in the near future and thank you for your stay! Warm regards, Sam S., GM

The staff is rude, the rooms are out dated and old. This place is garbage. If you go here you're sure to experience hell. The room was dirty, the shower was broken and they hold on to their towel like they're handing out gold bars. There are cheaper places near by, or better yet cheaper and more friendly, well maintained places near the air port

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Aleasha H, Thank you for your feedback. We are a newly renovated hotel with a 100% sanitation rating. We are sorry to hear you did not have a positive experience and will use your feedback as a learning experience. Best regards, Sam S., AGM

If you want the best there is in a motel and you are not planning to go to Creedmore, change your plans. The Best Western in Creedmore is where you will experience G Heaven on Earth. The entire staff under the angelic manager, Samantha, will treat you to a heavenly experience. They exude the type of warmth and love (yes love) that you only get from family. . . and it is GENUINE. They anticipate your needs before you even realize that you want something. The lobby, rooms, pool and outside areas are beautiful, clean, and well-maintained. Book your stay and you will be in Heaven! Marjorie E.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Marjorie E, Thank you so much for your 5-star review! Our entire staff really takes a great deal of pride in this hotel and we aim to provide a unique experience of hospitality and service that is often and unfortunately missing from many hotels. Here, we do our best to make sure you leave with an experience - a warm feeling of being hosted with great hospitality - and I am so pleased to know that our entire staff succeeded in these efforts! We truly believe that when all is said and done, despite all the gimmicks and smoke & mirrors that hotels and lodging options can provide, ultimately people want to feel welcome and comfortable. We thank you for appreciating our genuine care and love (yes love) that we put into making this a great place to stay - THANK YOU and we look forward to seeing you again very soon! Warmest regards, Sam S., GM

Great place to stay..I stay here at every week for business and nothing but first class service..Very clean staff are very polite...Always looking forward to my next stay..Would never expect to find a hotel this great in such a small area?? If your ever near by you should stop in.. Willie Thomas

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Willie T, Thank you so much for sharing your experience with others! We always look forward to your next stay as well, and it is always a treat to host someone who becomes known to us more like family than a guest. Thank you again for appreciating our service, hospitality and cleanliness - we hope to see you again soon!! Best regards, Sam S., AGM

whenever we stay at Best Western Creedmoor, NC they are always very wonderful hosts. Samantha and Julius always very happy to welcome us. It is very nice to be remembered by name. They make sure what ever we need it. Always go that extra mile to see that we are happy. All the staff is very pleasant and friendly. Breakfast area always clean and great food. The room is always clean and they make sure everything is comfortable. It is our home away from home and we wouldn't go anywhere else. It is a short drive away from the Medical Facilities we need to go to. your what type of trip reason is not available in choices. It is not business, it is Medical

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Grace S, Thank you for always choosing the Best Western Butner Creedmoor as your #1 choice when traveling in this area. Everyone here does work exceptionally hard to make sure we do all we can to ensure that each of our guests has a wonderful experience so it is very satisfying to learn that we accomplish this goal whenever you visit with us! Thank you for appreciating our breakfast offerings and our staff (including Julius and Samantha). We understand that travel is not always easy, especially when you travel for medical reasons and it is our pleasure to make sure we go the extra mile to make our guests feel as comfortable as possible. Thank you for appreciating our efforts. We are so humbled to have your loyalty and thank you for your patronage! Best regards, Sam S., AGM

Sam and Samantha greeted me by my 1st name and gave me and my children exceptional attention, the pool was nice and clean . Samantha personally call me to let me know I have left a piece of jewelry in the Room and let me know that she can save it until I have the opportunity to come and pick it up. Now that's what I'm talking about!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear 420azadb, Thank you so much for taking the time to share your experience at the Best Western Butner Creedmoor! Our staff does work very hard to focus on even the little things, because we know how much this can improve the quality of your stay. We look forward to hosting you and your little ones again in the near future, and we will be holding on to your jewelry until you return! Thank you again! Respectfully, Sam S., AGM

The Best Western Butner Creedmoor Inn was a wonderful place to stay for our daughter wedding weekend. I worked with Samantha to arrange the needed rooms to include booking the meeting room for the rehearsal dinner. Samantha was amazing. She helped with so many details to include rooms for the bridal party, some out of town guest and some of the groomsmen. The staff was so nice and went out of their way to make our special weekend amazing. I would highly recommend this hotel. It is conveniently located just off I-85 and is a quick drive into Raleigh.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear HappyTravels11271027, Thank you for choosing the Best Western Butner Creedmoor to host your guests for your daughter's wedding. It was so nice being a small part of her big day and we are so happy to know that we had a part to play in making her celebration a wonderful one! We look forward to hosting you again in the future should you ever return to our area and I hope you will continue your patronage with Best Western Hotels & Resorts wherever you may travel! Thank you again! Respectfully, Sam S., AGM

We booked this hotel for our wedding party and guest. The whole experience was amazing! The entire staff was so courteous and willing to to what it took to make the weekend great. The rehearsal dinner was in the meeting room and it went off beautifully. I have to say a special thanks to Samantha. She was so professional and helped make the bride and groom's dreams come true. I would highly recommend this hotel to all travelers.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Happytravler1127, Thank you so much for choosing the Best Western Butner Creedmoor Inn as your choice for your daughter's wedding festivities. It was our absolute pleasure being a part of this very special occasion and we are all so happy to know that we exceeded your expectations and that your guests all left very happy with their experience. Congratulations again to you and the happy couple! Respectfully, Sam S., AGM

This is such a wonderful clean place. The employees are so sweet and go out of their way to make you happy. We love staying here every time we come to visit. They make sure we have plenty of towels as well as know where to go for anything we need. Thank you

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Angie W, Thank you for your feedback! Our entire team joins me in expressing our sincere thanks for your loyal patronage and would like you to know what a treat it is for all of us to host you whenever you visit this area. It is our pleasure to ensure your have a clean, comfortable and very happy stay - each and every time - and we thank you for appreciating all of our efforts. We look forward to seeing you again very soon! Warm regards, Sam S., AGM

We stayed there for a baseball tournament. Hotel was clean and updated with a good pool and breakfast! Samantha goes above and beyond to make sure your stay is perfect. She is a blessing to your hotel.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Brad B, Thank you so much for choosing to stay at the Best Western Butner Creedmoor Inn for your baseball tournament recently. It was such a treat hosting your family and many other baseball families like yours. It gives our entire team great joy and pleasure to know that you all enjoyed our clean and updated guest rooms and pool, our complimentary hot breakfast and of course, our hospitality and staff. Thank you again for your patronage and your review. We wish you best of luck in your future games and look forward to hosting you again! Respectfully, Sam S., AGM

I have stayed here for over 10 years. I have stayed in each season and the hotel has not disappointed us. The staff has been great each visit even through the remodels staff made the accommodation's very pleasant. We have seen the hotel go through the different ownerships without a problem.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear teresarY7526BK, Thank you for being such a long-standing loyal patron at the Best Western Butner Creedmoor Inn! You really have seen this property evolve over the past 10 years and it means a great deal to know that we have withstood the test of time! Your continued support over the years is what we strive to maintain and we look forward to sharing the next 10 years with you as we continue to grow. As you know, Phase 1 of our renovations (of the guestrooms) is now complete and we are excited to begin Phase 2 very soon and have a brand new lobby and breakfast area for you to enjoy! Thank you for taking the time to share your personal experience with others and for affording us the privilege of hosting you over the years. We will see you soon and until then, safe travels! Warmest regards, Sam S., AGM

Due to a mistake in previous hotel reservations, we had to make new hotel reservations at another hotel at the last minute. Fortunately BW was able to accommodate us with two hotel rooms. The gentleman who checked us in was very professional and polite. On Saturday, Samantha who worked at the desk was also very helpful. We had a small incident which she jumped in right away to help us with. She provided pool towels and room towels to my girls as often as they needed them, and always with a smile. She provided information about ordering pizza and she even called our room to see if we needed anything else before she finished her shift. While my girls sat in the eating area on their phones and tablets, I sat in the lobby and got a chance to converse with Samantha. She was professional, polite and personable all at the same time. While in the lobby, I noticed how courteous she was to all of the guests, whether checking in, making inquiries, etc. I was surprised to see her again on Sunday when we were checking out! Samantha made our short stay at BW one of the best hotel visits I've had in quite awhile. You have an awesome employee in Samantha. You do realize that BW, don't you??? Oh, and by the way, my mother and my sister who stayed in another room thought she was great too.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Antonia W, Thank you so much for taking the time to leave your feedback about your recent trip at the Best Western Butner Creedmoor Inn! Our entire team was happy to host you in light of your unforeseen change in travel plans and I am so happy that everyone put you at ease and made you feel very comfortable after the ordeal you had been through at another hotel. We are very proud of our staff who do a wonderful job representing our brand and hotel's values. Thank you for appreciating everyone's efforts, Samantha in particular. I will be sure to share your kind remarks with her which I know will mean so much to her. We all strive to offer great accommodations in an environment that is family friendly and personable because we know how much it helps to feel comfortable when you are away from home. I hope you will continue your patronage with us whenever you travel to this area, and I thank you again for allowing us to host you and your loved ones. Warmest regards, Sam S., AGM

Stayed here 1 night, sleeping was good, Internet was strong, Breakfast had to many carbs for those who are diabetic but did have some protein. Breakfast staff was the only person we saw in the morning, no one was at the desk for the key return.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear TheLadyinRedDE, Thank you so much for providing your much appreciated feedback about your recent stay! I am so happy that you slept well and enjoyed the high speed internet and breakfast items! Since we are located in the heart of the South, just North of Durham and Duke University, we really love to give our guests a little taste of Southern Hospitality! This includes our complimentary breakfast offerings where you will find biscuits, gravy and sausage. I do understand your interest in having some healthier options and we certainly will use this feedback to make improvements that will hopefully enhance your future guest experience. I am so sorry that an attendant was not present to greet you at check out. We have around the clock presence at the front desk so this is not a common occurrence, but it is unacceptable all the same and I will be inquiring to see why someone was not present to greet you and provide you with the check out experience you were expecting and very much deserve. I hope we have another opportunity to host you and I thank you again for your patronage! Wishing you and your loved ones a very Happy 4th of July weekend! Safe travels! Best regards, Sam S., AGM

I always stay at this hotel when traveling to visit my sister. The staff is extremely helpful and pleasant to talk with! The renovation of the hotel has come a long way. The pool area is very beautiful.

BWCreedmoor, General Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Larry1592, Thank you so much for your 5-star review!! It is a treat for our staff to host you and I know this is especially true for our front desk attendants. I just wanted to take the time to thank you on behalf of our entire team for your loyal patronage - it means a great deal to know that we are your preferred hotel whenever you travel to this area. Thank you for appreciating our efforts to provide a great product and even better service! We look forward to hosting you again soon! Safe travels and thank you again for choosing the Best Western Butner Creedmoor Inn! Best regards, Sam S., AGM

Julian and Samantha are fabulous!! They keep the hotel safe,clean and they are very hospitable!! I have stayed at this hotel many times and the staff is the same which speaks volume! They care about each person that walks through the door!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear L6291CRteresaw, Thank you so much for providing your feedback about your stays with us! It always means so much to our entire team when their efforts are noticed and appreciated. This is especially meaningful when it comes from regular guests who continue to stay with us time and time again. Thank you for your loyalty to our brand and to our hotel and we look forward to hosting you many many many more times in the future! Please come see us again soon! Best regards, Sam S., AGM

Butner, N.C, ( just North of Durham) was not the place we planned on staying during a recent road trip. However, we were so glad we made this stop. While there are only the usual fuel and fast food stops at this exit, this BW Hotel is a 'gem'. Clean & quiet, a professional courteous staff is at your service.We were only there for a good nights rest and that's exactly what we got ! There is a nice pool, fitness room and breakfast if you need it. So if your ever looking for nice place to 'lay your head', stay at this beautiful BW in Butner.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Tom M, Thank you so much for your 5-star review of your recent stay at the Best Western Butner Creedmoor Inn! I am so very happy to know that you were pleasantly surprised with all that we offer here, from our accommodations to our hospitality. It is our goal to provide each and every guest with a comfortable night's rest that is enjoyable and stress-free. It gives me great pride to know that our staff and team accomplished that goal during your stay and I hope you will come visit us again in the future whenever you are in this area. Safe travels and thank you again for your patronage! Warm regards, Sam S., AGM

Staff are wonderful, especially Samatha at front desk! From arranging the stay, checking in and out Samatha made out stay a wonderful experience! The rooms were clean and the food for breakfast was good! Over all our stay was a great experience!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Debbie, Thank YOU for affording our team the opportunity to be a part of the wonderful memories of your son's wedding day. From our housekeeping staff who work very hard to provide you with seamless daily service, making sure your rooms are clean and tidy during your stay without getting in your way, to our front desk staff who strives to take care of any and everything you may need while you are with us, we all work to make this moment an enjoyable and stress free one for you and your loved ones! We recognize the enormity of this moment and we wanted you to be free to enjoy and celebrate your son's big day without worrying. I am so happy to know that our team members accomplished this goal and exceeded your expectations! We hope you will continue you patronage with Best Western Hotels & Resorts and will come see us again soon! Warm regards, Sam S., AGM

Samantha went out of her way to make our stay wonderful. She left a note and treat for our daughter when she overheard her birthday was coming up. She cleaned the bride's room when we left it a mess after getting ready and made little touches happen to give it romance.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear martinrP1580UD, Your appreciation means more than any of us here at the Best Western Butner Creedmoor Inn can express. While we go the extra mile for all of our guests, those of you who take the time to actually appreciate the "little things" that we do to put smiles on your faces - well that is why we do what we do. We know that you can find a hotel just about anywhere, but when you stay with us, we want to give you more than just a place to stay. We want you to make memories that you can keep long after you check out, and I am so happy to know that we succeeded in that goal during your time with us! Happy birthday again to your little one and thank you for allowing our team to be a small part of the memories of your daughter's 6th birthday and of the wedding festivities that you were here for. We hope you will come visit us again soon and continue to patron other Best Western Hotels & Resorts whenever you travel. Best wishes, Sam S., AGM

Our family stayed here from June 4 - June 9, 2017. Our home is recently behind on construction and this week was our kids' last week of school. We don't have any family in the local area and our nearest relatives are 60 miles away but we didn't want to commute due to the end of grade tests this week. The staff at Best Western were so understanding, helpful and professional with us. Julius booked us late Saturday evening and Samantha checked us in that Sunday afternoon. I think Samantha could see the distress I was in and she was extremely comforting. Once we were checked in, she actually called our room before she ended her shift to check on us! They have great continental breakfast with a waffle maker in the dining area so my kids ate very well every morning before school. Ms. Carolyn runs the breakfast and dining area and she always greeted everyone every morning. There is a nice pool outside and for families like ours that may require a few days to stay, there is a laundry room to wash clothes. Sanitation and service is A+ here and I recommend this hotel and staff to anyone in the Creedmoor area!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Arrington, I wanted to take the time to thank you for your detailed review and for sharing your positive experience at the Best Western Butner Creedmoor Inn! I am so happy to know that we were able to provide you a home away from home during this transition period and that our seamless services and amenities successfully provided an easy and stress free last week of school for your little ones. I am sure they knocked those tests out of the park! Thank you for also acknowledging or staff members, without whom we would not be what we are, and for appreciating our dedication to sanitation and cleanliness. On behalf of our entire team, best wishes for this new chapter in your life and if you ever have occasion for hotel patronage in the future, I hope you will consider staying with us again and will also consider staying at Best Western Hotels & Resorts whenever you travel. We have locations and hotels of all varieties and at all price points throughout the country and across the world, so that you can always find exactly what suits your travel needs! Thank you again for your review and your valued patronage! Warm regards, Sam S., AGM

The beds were dirty and very uncomfortable, worst bed I've ever slept on in my life. I paid extra to stay here, but my family stayed in the cheaper one across the street. It was better. The shower whistled very loudly entire shower and they are very greedy with their towels. The pool is tiny and the staff was rude. Skip it

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Layla P, You were not a registered guest and did not have a reservation with our hotel at any time, but we still appreciate your feedback. As a general matter our hotel policy prohibits anyone who is not a registered guest from using any of our hotel facilities. Although our hotel was fully within it's right to deny you access to our facility, as a courtesy and at your request, you were allowed to use our pool facility and were advised of the terms and conditions of doing so. You were provided with five pool towels and offered more, if needed, which you declined. Ultimately, we did not meet your expectations as someone visiting the property and I am very sorry about that. At the Best Western Butner Creedmoor Inn, our guest always comes first and we take issues with our facility and accommodations very seriously when they are sincere and from actual guests. We will use your comments as an opportunity to make improvements to our hotel policies with respect to unregistered guests. Our entire staff strives very hard to provide friendly and fast service to our guests and we will continue to work hard to ensure all of our guests have a pleasant stay. Thank you again for your feedback and safe travels! Best regards, Sam S., AGM

I have Stage 4 lung cancer. Several people suggested I look into medical marijuana. I discussed this along with other things with the receptionist. I thought we had a pleasant conversation. I have never purchased, owned or used medical marijuana. I was surprised to receive a $100 charge to my credit card. When I contacted the Creedmoor Hotel they indicated the charge was for using medical marijuana. I told them I do not use medical marijuana. They refused to issue a credit, thus requiring me to file a dispute with the credit card company. I am also seeking legal council regarding filing a criminal complaint. I've learned that it is impossible to reason with irrational (or insane) people. I is best just to stay aware. It would be wise to avoid the Best Western in Creedmoor, North Carolina.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Guylee444, First and foremost, I want to extend my thoughts to you in light of this very serious condition you are dealing with. I would also like to thank you for your review. I appreciate the time any guest takes to provide us with feedback about our hotel. As you know our property is 100% smoke free and per the agreement which you signed and initialed at check in – smoking in a room will result in a cleaning fee up to $350.00. This includes all smoking of all kind. You understood and agreed to this hotel policy and procedure, which is standard for all patrons, as evidenced by your signature agreeing to our hotel terms and conditions at check in. Upon inspection of your room after checkout it was found that the room you occupied not only obtained a significant smell of smoke, but physical evidence of ashes which were photographed and time stamped. Per the policy of our hotel we must charge the smoking fee in order to ensure the room is properly cleaned and able to be occupied by any guest expecting a non smoking room. This includes removing any and all allergens which may affect a hypoallergenic guest staying in our hotel. While I very much sympathize with your situation, it is my responsibility to ensure that each of our guests receives the product they pay for when they stay at the Best Western Butner Creedmoor Inn. When our patrons book a non-smoking room at a 100% smoke free hotel, they fully expect that the room will indeed be as described. In respect of our other guests we must ensure that the room is properly cleaned and that we are actively enforcing our policy to prevent any future issue from occurring. While I respectfully disagree with your characterization of our hard-working staff, I thank you for your feedback and for your patronage. I am sorry you did not have an enjoyable guest experience due to this issue and if you have any questions or would like to discuss this issue any further, please do not hesitate to call Best Western directly. Thank you, Sam S., AGM

The Staff was friendly, caring, and helpful. My room was one of the renovated ones. It was pleasing and had all the comforts of home. The bed was comfy and best of all... no bedbugs! The hotel is located near the highway exit and in walking distance to spirits, snacks, and restaurants. We woke up in time for the self-serve breakfast bar. It was very good...lots of choices. The things I liked best were the Staff, the comfortable lobby, and the wrap around parking lot... safe for a morning walk/jog. The thing I liked least about our visit was that the air conditioning vent rattled the first night. We figured it out the next day... problem solved. The ice cream machine was out of order. It was going to be repaired or replaced. The front desk had ice cream sandwiches available, if you really had a craving. One of the things I liked the most was the local pizza place. Their food was delicious, service friendly, and they were only a 5-8 minute drive from the Inn. All in all, I would return in a minute for a visit.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear X1099QXcherylw, Thank you so much for taking the time to review our hotel after your recent stay! I am so happy to hear that you enjoyed our friendly service and hospitality. Best Western Hotels & Resorts strives to be known for the extra care and attention it gives to its guests as we want to be recognized for our ability to make our guests always feel welcome and at home. Thank you for acknowledging these efforts! We thank you for choosing the Best Western Butner Creedmoor Inn and look forward to hosting you again in the future! Warm regards, Sam S., AGM

We stay here every year and are very pleased with the accommodations, they just renovated the 1st floor so the rooms were clean, and look good, only trouble was the toilet, the new one they put in did not work properly, other than that will stay there again.

BWCreedmoor, General Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Mr. David F. Thank you so very much for your 5-star review of your recent stay. Our entire staff loves hosting you and our other regular guests who come to Camp Butner. I am so happy to hear how much you enjoyed our renovated rooms and I look forward to sharing further hotel renovations with you again next year! Thank you for your patronage and for always choosing the Best Western Butner Creedmoor Inn! Warm regards, Sam S., AGM

Staff is wonderful! Very clean and beds are comfortable. We stay every month and are thankful not to have anything to worry about when we check in. We even got moved to our favorite room this past trip!

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Johnson, Thank you so much for your 5-star review! It is our pleasure to host you every time you visit this area and we are so appreciative of the opportunity to make your stay easy and stress free each and every time! Thank you for noticing our efforts to go the extra mile for you and for always choosing the Best Western Butner Creedmoor Inn - we look forward to seeing you again next month! Best regards, Sam S., AGM

Excellent and Warm reception area. You'll think I'm crazy, but lighting is everything. For my husband and I on travel trips, we stay in a different hotel every night so when I walk into a lobby or room that has rediculous flourescent lighting I am grieved, perplexed and not relaxed at all. NOT SO with the Creedmoor Best Western. I walked into the most relaxed and serene lighted lobby. So grateful for the extra effort taken to create an enjoyable atmostphere when first arriving.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Ms. Kathie G, Thank you so much for appreciating the extra attention to detail that we take here at the Best Western Butner Creedmoor Inn. We really value the importance of making all of our guests feel welcome and at home, because we know that travel is not always an easy and carefree process for everyone so we like to go that extra mile to make our guests feel relaxed right when they walk in by providing an inviting and warm environment for them. We strive to create an environment where guests can check their worries at the door, and enjoy a good night's rest, friendly service and complimentary amenities for a great value. Thank you for your feedback and for choosing the Best Western Butner Creedmoor Inn! Best regards, Sam S., AGM

The new management team (husband and wife) remind you of owners of a boutique hotel in Europe or staff in big city Marriott or Ritz Carlton. The rooms are rooms (clean and well appointed) but the warm genuine welcoming feeling that Samantha displayed at arrival and departure is what you'll remember

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Paulde4012LJ, We thank you for appreciating the service and hospitality that you received during your stay! Best Western Hotels & Resorts strives to be known for the service and satisfaction of our customers, and we have taken great strides towards ensuring that our guests feel welcome and receive an experience that stays with them, because we believe that great, clean rooms are just the beginning and that our service is what separates us from others. It means a great deal to know that these efforts are being noticed. We hope you will continue your routine patronage at our hotel and thank you again for choosing the Best Western Butner Creedmoor Inn! Best regards, Sam S., AGM

I was in town for reasons I wish i was not! The staff was very kind and sympathetic to the reason for my visit. The room was wonderful, staff was wonderful and they made a not so pleasant visit to town a wonderful experience. Thank you so much. Will visit again!

BWCreedmoor, General Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear 414kandim, Thank you so much for your 5-star review of your experience at the Best Western Butner Creedmoor Inn! Best Western Hotels & Resorts strives to be known for our ability to make all of our guests feel welcome and at home, so it is especially rewarding to hear that your travel was made easier and more comfortable because of the personable and helpful welcoming that you received by our staff. We know that our guests travel for all kinds of reasons, and that is another reason why Best Western Hotel & Resorts offers seven different types of hotels - so that no matter what the reason for your travel, you will always be able to find a Best Western branded hotel that will meet your needs. We look forward to hosting you again during your next trip to this area and are committed to always making sure your stay with us is as pleasant as it can be. Thank you for choosing the Best Western Butner Creedmoor Inn and welcome to the family! Best regards, Sam S., AGM

There are only a handful of hotels in the nearby area and this is the best one. It's still not great and I think a bit overpriced for what you get. Except for price it's comfortable, clean and safe. A good breakfast and the staff was very friendly.

BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Brackjr, Thank you for sharing your opinion about the Best Western Butner Creedmoor Inn. Best Western Hotel & Resorts strives to be known for it's excellence in service and customer satisfaction, so your appreciation of our friendly service means so much to us! I am glad you enjoyed how comfortable, clean and safe our hotel is and that you were able to take advantage of our extensive breakfast offerings. We look forward to hosting you again in the future and hope you continue your patronage with Best Western Hotel & Resorts where ever you travel! Best regards, Sam S., AGM

The room was very clean, and very comfortable. The staff knew that i would not make breakfast, so they fixed me a bag to take with me that morning; This is one of the best rooms i have stayed at. Not to mention the staff.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Alfredathreat, Our entire team joins me in thanking you for your review and for taking the time to share you experience at the Best Western Butner Creedmoor Inn. Best Western Hotel & Resorts strives to be known for it's excellence in service and customer satisfaction, so your appreciation of our efforts is greatly appreciated and humbling. We look forward to having the distinct pleasure of hosting you again in the future! Until next time, thank you for your loyalty to our wonderful brand and for always choosing Best Western Hotel & Resorts during your travel! Best regards, Sam S., AGM Best Western Butner Creedmoor Inn

It was an older lady staff .. she is not friendly. She acts like she doesnt like her job.She rushes people out of breakfast. She speaks to some guess but ignores others. They need to get more of a variety of breakfast food. The younger lady that is a manager i believe is AWESOME now she knows customer service!! Friendly staff by the name of Juious. It was overall ok

BWCreedmoor, Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear kliove, Thank you so much for your honest feedback about your stay. I am so sorry to hear that your breakfast experience did not exceed your expectations, and will certainly use your feedback to see how we can improve both our selection and service. Currently, we offer a hot breakfast with waffles and pancakes, sausage, biscuits, hot eggs and egg and cheese sandwiches along with a full continental selection as well. We also have fresh fruit, cereals, bagels, spreads and much more - all of this is completely complimentary and is included in your rate. Thank you for appreciating the service and hospitality you received from our front desk staff and management and thank you for choosing the Best Western Butner Creedmoor Inn! We appreciate your patronage and hope you will come visit again! Best, Sam S., AGM

Very impressed by the hotel and staff. The hotel was very clean and well maintained. Staff were very friendly and very hospitable. The room and bed were comfortable. I had no issues sleeping. Breakfast was adequate. I would stay here again.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear P9999FJcynthiah, Thank you for your 5-star review of our hotel! It means a lot that you noticed how clean & well-maintained our hotel is because our Housekeeping & Maintenance Department works so hard to achieve the 100% sanitation rating we enjoy. Our front desk staff is here to make you feel at home and provide a taste of Southern Hospitality during your stay. I am so glad to hear that you felt that hospitality during your stay and enjoyed the comfort of our guest rooms! We hope you will continue to stay with us in the future whenever you are in this area. We are only minutes North of Durham and are the closest Best Western to Duke University & Durham, conveniently located right off of I-85. Please do not hesitate to call us directly at 919-575-5942 any day any time - someone is always available 24/hours a day, 7 days a week to take your call and assist in whatever way possible. Happy Holidays & thank you for choosing Best Western Butner Creedmoor Inn! Warm regards, Sam S. General Manager

We were here for 2 nights to attend a wedding. Everyone is very friendly. Check in and out was quick. Breakfast was as good or better then most hotels in this range. Rooms were clean and comfortable with micro and refrig. Free wifi. It was very quiet. Glad we chose Best Western. Thanks to the staff of this hotel

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Budv, Thank you so much for your 5-star review of our property and your recent stay at our hotel! It was an absolute treat hosting the entire wedding party and I am happy to hear that everyone enjoyed themselves as well. We do our very best to ensure that all of our complimentary amenities are of a standard that you deserve and have come to expect. Our goal here at the Best Western Butner Creedmoor Inn is to provide you with an all-inclusive product at a great price without sacrificing our standards or yours. I am so happy to hear that we achieved that goal and your expectations were exceeded during your recent stay! Please come by and visit us again whenever you are in the area. It would be a pleasure to see you all again! You can reach us any time - day or night - at 919-575-5942. We would love to assist in making your reservations for your future trips the next time you are in our area. Until then, take care, safe travels and THANK YOU for choosing Best Western Butner Creedmoor Inn! Warm regards, Sam S.

I just stayed here for a Duke game and I was really happy with how clean the rooms were! They make the beds tight which I love and the towels and sheets are good quality. Breakfast was included, the coffee was strong and the staff was friendly & helpful... I'll definitely be back the next time I'm in the area!

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Katy G, Thank you so much for your 5-star review! I am so happy to hear how much you enjoyed our guestrooms and that you found our hotel to be very conveniently located for your needs. Our housekeeping staff works very hard for the 100% sanitation rating that we hold and we are also the closest Best Western hotel to Duke University, which is only minutes south from us. Please be sure to call us directly the next time you are booking your stay for a Duke game at 919-575-5942 as it would be our pleasure to personally assist you. Thank you again for choosing Best Western Butner Creedmoor Inn and safe travels! Best regards, Sam S. General Manager

We use this hotel regularly when we travel to Creedmoor for business. The staff are eager to please and always go the extra mile to ensure that we are comfortable, the rooms are clean and great food places are only minutes away. The location is excellent with easy access to I85 (to Durham) and Hwy 50 (to Raleigh).

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Creedmoor Travel, Thank you so much for your 5-star review and for your continued patronage! I am thrilled to hear how much you enjoy your stays with us whenever you are in our area for work. We are conveniently located only minutes North of Durham and are located right off of 1-85 which makes business travel very easy to and from your desired work cite and/or the nearby airport. Our entire staff aims to provide business travelers an ideal experience by offering free complimentary hot breakfast and coffee around the clock so you can wake up and be ready to conquer your day without ever stepping out of our hotel! We look forward to seeing you again and thank you for your valued patronage! See you soon and safe travels! Best regards, Sam S. General Manager

The staff was very friendly at the desk.. The room, while small, was clean and well appointed. The complimentary breakfast was well stocked and the food was well prepared. I would highly recommend this property to anyone who want a good room at a great value.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Dan B, Thank you SO very much for your 5-star review! I am thrilled to hear how much you enjoyed your recent stay with us! Our entire staff really believes in the values of Southern Hospitality and the housekeeping staff works exceptionally hard to ensure you have a clean & comfortable guest room at a great rate! Thank you for noticing and appreciating everyone's hard work. I will be sure to share your review with our staff who I am sure will be just as happy to know you enjoyed your stay as I am. We hope you will continue your patronage at our hotel and we look forward to having the opportunity to host you again! Warm regards, Sam S. General Manager

We always stay here when we are in creedmoor. very convenient location close to I85 and food choices. This location does have a small pool, workout room, and lots of parking. The staff is nice and works with your situation. The breakfast in the morning is Hot and they do have some choices. If you are here for a while, you will get bored of it since it does not change. That's about my only issue with this location.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Mr. Max W: Thank you for your feedback and for considering us and only us whenever you're in this area. Our entire staff always enjoys hosting you and your loved ones. We have started changing up the breakfast items from time to time and will continue to work on improving our property to better suit your preferences. Thanks again and see you soon!! Warm regards, Sam S.

Stayed over two weeks at the best western, excellent room service, breakfast is also excellent and I'm always impressed by the polite and very professional staff as this is my third time I stayed here. Overall, very impressed and I would recommend this place to family and friends in the area

BWCreedmoor, Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Mr. Ernesto, Thanks for your review! We are so glad to hear that you love our service and hot complimentary breakfast. We work really hard to provide you with the best possible product at a reasonable rate, so your appreciation means a lot to us. We hope to see you again soon and THANK YOU for your service! Best wishes, Sam S.

The room was extremely dirty especially the corners in the bathroom. The fridge in room has a loud humming noise. When I complained about the room cleanliness, I was countered by saying at least the towels and linens were clean.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Mr. Vikas G, First I want to thank you for choosing Best Western and taking the time to let us know about your last stay. Our goal is always to provide the finest lodging experience in the area and earn your business in the future. While we do enjoy a 100% sanitation rating, for some reason it is clear that we fell short on this visit. I will be working with the staff to look into the issues your mentioned and work to prevent these from happening again. Again, thank you for the effort to let us know. Your comment will help us to be even better in the future. Safe Travels! Sam S.

unhappy about price for a smoking room, because nonsmoking room was unavailable. They could have offered a discounted price for the smoking room. I couldn't sleep in the room due to the smell of smoke. For this area I didn't know that it would cost so much. I wouldn't recommend this hotel to any one that would stay in this area, maybe a nonsmoking room would have been better for me I don't know.

BWCreedmoor, Front Office Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Ms. Andrea P: I am so sorry to hear that you were unhappy with your stay in our smoking room. When you called to book a room, you were advised that we only had a smoking room available. I also advised you of the rate for this room that night along with our cancellation policy, so on and so forth. In addition, all of these details were again confirmed when you checked in and signed a reservation form which has you room number, room type (smoking), rate, and rate terms (advanced deposit/full pay, etc.) all on it. These items are initialed by the guest at arrival to ensure that the guest confirms all of the reservation details for his or her stay and can let us know if something is not correct so it can be adjusted right at check in before a guest ever reaches their room. Your reservation card was initialed by you indicating that you were advised of and agreed to the room type/rate etc. that you received. I am so sorry that you did not end up liking the smoking room that you booked and am happy to inform you that our property is actually eliminating smoking rooms altogether. We would have been more than happy to accommodate you in a non-smoking room if one was available when you arrived but as you know, we were fully booked that day and only had a single smoking room available, which you agreed to occupy at that time. I am confident you will be much more comfortable in a non-smoking room during your next stay and hope you will continue your patronage with us in the future! Thanks for your feedback! Best regards, Sam S.

Front desk staff were very caring and helpful! Went to a wedding and checked in around 11pm- very friendly and made late check-in super easy! We accidently overslept and ended up checking out around 12:30, all the staff were very understanding and let us take our time! Overall- very impressed. Would recommend staying here to family and friends in the area!

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Jessica K, I'm so glad you enjoyed your time with us and at the wedding you were attending during your stay! We understand how easy it is to oversleep a little when you finally get in to a comfortable bed and clean room after a long night and were happy to accommodate you and your husband! Please be sure to call us the next time you need a relaxing time and some good rest! Also be sure to ask about our suite, which is perfect for newlyweds or just couples looking to get away. You can reach me personally anytime at 919-575-5942; I would be happy to make your reservation arrangements for you and look forward to your next stay with us. Thanks again and we hope to see you soon! Best regards, Sam S.

I recently had shoulder surgery so my arm is in a sling. The very cheerful and very nice young lady who checked me in insisted on personally moving our luggage from the car to our room even though my wife and I could have done so. Every time we passed through the lobby she greeted us with a big smile. She even offered us homemade cookies. She really made our stay pleasant. The room was also very clean and well equipped, and the breakfast was good. I will definitely use this hotel again if the opportunity comes up.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Mr. Bruce B: First and most importantly, I hope your shoulder is recovering well. I am so glad you enjoyed your time at Best Western Butner Creedmoor Inn and that our front desk attendant did her job and ensured that you were treated with the hospitality and warmth that you deserve. Our entire staff believes in the importance of exceptional hospitality and customer service and I am very pleased to hear that you experienced that first hand. As you know, our rooms are fully stocked with a microwave, refrigerator, flat screen television, complimentary coffee and much more. We pride ourselves on offering high speed internet, a full hot breakfast and all other amenities complimentary with your room rate to ensure that you receive the best value! We look forward to seeing you again the next time you are in our area! Warm regards, Sam S.

A beautiful and very unique hotel, clean and comfortable. My compliments to the team, the level of customer service from all of their team was outstanding without exception. On arrival, I was greeted by Manalaikah, who even gave me a welcome package with snacks and water. From that moment on each member of their team I encountered was so helpful and they all had a smile on their face – sadly this is not common these days, which makes their service level STAND OUT EVEN MORE. I haven't walked by or pass by a single member of staff without them acknowledging my presence with a friendly smile, a hello or an enquiry as to whether they could be of assistance – I am very impressed. Highly recommended.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Hector, Thanks so much for leaving a review about your experience at the Best Western Butner Creedmoor Inn! As a Diamond Select rewards member, you will always be greeted by name with a smile and a snack - it's the least we can do for your continued loyalty and patronage! Our entire team believes in the values of hospitality and we want each of our guests to feel welcome and at home when they stay with us, so I am very happy to hear that you felt at ease with us and enjoyed your stay! Please come see us again when you are back in our area. As you know, we are right off I-85 and only minutes away from Durham! Feel free to call me directly next time you are planning a trip at 919-575-5942 ext 107 and I would be happy to personally assist you with your booking. Take care and see you soon! Warm regards, Sam S.

I was given a call prior to my checked in informing me that my special request would be fulfilled by the hotel, well done. Upon arrival was greeted by Samantha and was even given a welcome package containing a bottle of water and some snacks. The hotel also provided a welcome cup of wine in the lobby. Rooms were clean and comfortable. Breakfast was ready at 6am, we ate the hot breakfast and left the hotel fully satisfied that morning.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Nat L: Thanks so much for leaving a review about your experience at the Best Western Butner Creedmoor Inn! We try to keep things fresh and are always trying new and different ways to keep our guests feeling welcome and at home! We are glad you enjoyed your complimentary wine and welcome package! As a Platinum Rewards Member, you will always be greeted with a snack and a smile - that is our promise to you! We strive to provide you and all of our guests with exceptional hospitality, a clean & comfortable guest room and fully comped amenities such as HD on demand, high speed internet and of course, our delicious hot Southern Style breakfast - all at an affordable price! I am happy to hear that we accomplished our goals in doing so and that we were able to exceed your expectations. I hope you will continue staying with us whenever you are in this area. Feel free to give me a call directly at 919-575-5942 so I can personally assist you with your booking. We hope to see you soon! Best wishes, Sam S.

Staff friendly and helpful. Very clean. I would recommend this Hotel. Other hotel in the area are not up to standards. Convenient to I/85 north. No elevator but has lift for luggage. Please request first floor if you have trouble climbing stairs.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear 125Clintm: Thanks for noticing that we are not like others and appreciating our cleanliness and our great staff. We would not be where we are without the people who work here so I will be sure to share your kind words with the entire team! We are more than happy to accommodate any special requests, such as a first floor room, and we always happy to assist any guest with their luggage. We hope you will continue visiting us during your future travels. We value your patronage and hope to see you again soon! Best regards, Sam S.

Me and my wife had the opportunity to stay here over night while traveling to DC on vacation. The front desk staff was very friendly and accomm- odating. We found the rooms to be very clean and very comfortable. They also serve a very nice complimentary breakfast. When we went down for breakfast that morning we had a small misunderstanding about breakfast time with a staff member, which was quickly corrected by the lady at the front desk who made sure we had breakfast and was happy. The manage- ment team called and followed up to make Sure everything was ok. Hats off to Malika and Sam. We really appreciate your kindness. Take care Ricks family. We traveled on August 20, 2016.

BWCreedmoor, Front Office Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Jimmycrackcorn1: Thank you for your stay and review! We are happy to hear that you enjoyed your stay and the hospitality you received! We work very hard to enjoy our 100% sanitation rating and ensure that your guestrooms are always clean and comfortable so thank you for noticing! Your patronage and feedback is very valuable to us and we appreciate the time you took out to give us your input! Warm regards, Sam S.

The check in process was very easy. The staff was very friendly and helpful. Very easy to find, right off of I-85 with plenty of restaurants in the area.I recommend staying here on your next trip. Its where i'll be staying on my next trip to the Creedmoor area

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Chris W, I am so happy to hear that you enjoyed your stay and will be coming back to visit us again! Our entire staff works very hard to make sure that each of our guests have a comfortable and clean guest room, a wonderful complimentary hot breakfast and an enjoyable customer service experience. Thank you for noticing and appreciating everyone's hard work! We look forward to hosting you again. Please feel free to call us directly when you are ready to book your next trip and we will take care of it! Best regards, Sam S.

Best B.W. We have ever stayed in cause the room was super clean, comfortable bed and nice bedding, and a wonderful breakfast. It has been a long time since we have been provided with a great breakfast that included sausages, eggs, pumpkin-spice waffles, juices and other additional food items. All staff were so upbeat and positive. Staff made us feel so welcome and just very nice folks.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Marie S, Thanks for the huge compliment! We are proud to be the best Best Western of your choice! We focus a great deal on the quality of our rooms and always try to keep trying new things for breakfast to ensure that you have the best possible stay! We hope to see you again soon and hope to continue hosting you during your future trips to this area. If I can ever be of any assistance, please do not hesitate to contact me directly at 919-575-5904 ext 107. It would be my pleasure to assist you personally with your future reservations. Thank you for your valued patronage and loyalty to the Best Western brand! Warm regards, Sam S. General Manager

We have stayed at many hotels, motels, and condos; nowhere have we been treated with such congeniality, service, and effort to make our visit as pleasant as possible, from check-in to check-out, from first visit to the last. We visit the area frequently and we would never consider checking in anywhere else. The owners and desk staff know our names and are always pleased to see us, not just for our business but because they genuinly like their customers. There are good restaurants nearby, especially a little place called Pizzamia, great bruchetta. Of course, a good, hot breakfast is always served at the Creedmore Inn. If you are in the area or traveling on I85, you can't go wrong at the Creedmore Inn. A+ service, good prices, and clean, pleasant rooms. See you soon, Samantha. Save 119 for us. Patsy O., Georgia

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dearest Patsy, Your continued patronage and loyalty to our property is truly appreciated. We absolutely love hosting you and your family whenever we can. It is our pleasure to do whatever we can to ensure you have the best possible stay - every single time. Thanks so much for noticing and appreciating everyone at our property. I will be sure to share your thoughts with the entire staff, and want you to know how valuable you are to us and how much we really do enjoy hosting you! Thanks for always choosing Best Western Butner Creedmoor Inn! Room 119 is here waiting for you - just give us a call whenever you're ready! Warmest regards, Sam S.

We stayed the night while driving into DC, after experiencing some bad weather. I'll start by saying this hotel is a slight bit dated but it is clean. Also the young lady at the front desk was very courteous and very professional. What I didn't like was the treatment we received from one of the staff members. They offer a continental breakfast and we overslept almost missing breakfast, but the young lady at the front desk when we called down held some cereal, coffee and a couple of Bagels for us which was very nice. Soon as we sat down in the dining area which is open to all guests, an over zealous woman/employee started vacuuming the the dining room. Now it wasn't bad enough that the vacuum was loud but She had the nerve to come to our table vacuuming all under our table and around our feet. Is that or is that not rude? Than I guess she decided that we were in her way because she stopped vacuuming and asked us Could we come back a little later after she was done. And no I'm not making this up nor am I exagg- erating. I am dead serious. My wife was dead serious too, she went right to the front desk and opened it right up. The girl at the front said she would handle it, the manager was out of town. The manager called the end of the week and apologized. This is what he said.. We have sent that employee home for a week without pay. When she comes back we will retrain her. We are giving you a credit to your credit card. Now all of that Sounds absolutely wonderful until i found out the credit is for a whopping $10 dollars, on a $115 dollar bill. What am I missing? I guess he wasn't that sorry. And I highly doubt they followed through on the corrective action for the employee. Either way, I won't be back. The one star is for the girl at the front desk And to write the review. I'll probably call the DM just because. This happened in August but I reported it to C/S and I was giving them time to get back to me before posting my review.

BWCreedmoor, Front Office Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Jimmycrackcom1: I am very sorry to hear that we did not exceed your expectations, but pleased to know that you enjoyed the cleanliness of our hotel and your interactions with our front desk attendant who was happy to provide you breakfast after hours. I believe you had a pleasant conversation with the Manager about this incident, so he was surprised to hear that you were not happy with the resolution you all discussed. Please feel free to contact the Manager directly at the number he provided when you spoke for further resolution. We will certainly take your feedback into serious consideration and use it towards future improvements. Thank you for your patronage and valued feedback!

Best hotel in long time and I've stayed all over country. Prior to booking, they offered to clean carpet just to make sure I was comfortable there. All the air units had just been completely cleaned. Air quality was very good which is important to me. Of course, everything else was clean. Inside lobby there was cool water and two bottles of some beverage (didn't pay attention but looked like could have been wine) also available for free. I had to wait for a family member and sat in lobby for few minutes where there was a television on which made it give a home-like atmosphere. Normally, a TV would be annoying to me but this was set just right. Coffee, and warm beverages available 24/7. Free breakfast was adequate. The owners are wanting to update a few things. I'd definitely keep the beautiful chandelier hanging at bottom of staircase. Honestly, the only thing I saw was the entrance to the outdoor pool was awkward since there was no entrance directly from hotel into to pool area but had to go outside and around building.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Anne S: Thank you for your feedback! Whenever a guest calls and shares any special concerns with us, we always try to do everything we can to make his or her upcoming stay more comfortable so they have the best possible time with us. We do enjoy a 100% sanitation rating, as you noticed and are happy to provide a clean and healthy environment for all of our guests. I am so glad you enjoyed our welcome table, complimentary refreshments and snacks! We absolutely want you to feel at home when we host you and we try to go that extra mile to make sure you are very comfortable. It means a great deal that the hard work of our staff was not only noticed, but appreciated so thank you for that. I will be sure to share your thoughts with our entire staff. We look forward to your next stay and hope to see you again very soon! Warm regards, Sam S. GM

You could not ask to be treated better here. The staff are pleasant and so eager to help you enjoy your stay. For the traveling business person, this location met all of my needs, and I was able to get my work complete in the care of their attentive and delightful employees. I highly recommend this location to any weary traveler.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Jessie P. Thanks for your review! We are fortunate to have patrons such as yourself, who make our job easy, effortless and fun! We hope to see you again soon and look forward to the opportunity to host you in the future! Warm regards, W. Sandhu General Manager

I cannot say enough about this hotel, as well as the amazing staff and management. From the moment you walk in the door, until you check out, you are greeted by the most attentive staff. They genuinely care about your experience, they want to know how they can make your stay the best and they go above and beyond. The price is great, the hotel is clean and I truly feel at home whenever I stay. I have numerous choices of places to stay when I am in the area but there is no way I would stay anywhere but here.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Ms. Nada, It is always a delight hosting you and we appreciate your loyalty to our property. You certainly are like family and we are happy to hear that you enjoy a comfortable stay each and every time you visit! Our entire staff always looks forward to your arrival and we are so happy to know how much you enjoy your time with us as well. Your feedback is invaluable to us because it helps us continue to grow and improve. Thank you again for your review ad we look forward to your next stay! Best wishes, W. Sandhu General Manager

Very clean not to bad prices very nice staff there. We are happy with our stay here every time we come. Now since the new owners too fixing up outside nice. The inside few changes. Looking forward to the other new changes they will make.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Maureen G: You and Grace bring such joy and positive energy to our entire staff during your stays! Your personalities are infectious and everyone has a great time enjoying your company. We all work very hard to make sure we are providing the best service and best accommodations at an affordable price, so we are very pleased to know that everyone's hard work was noticed and appreciated by you! We look forward to you watching us continue to grow and improve as further renovations are upcoming. See you soon! Warm regards, W. Sandhu General Manager

I recently had the pleasure of staying at the Best Western in Creedmoor/Butner area of North Carolina! All of the staff are excellent there. The first person I came in contact with was J., checking in late at night, but he was very pleasant and welcoming. He also had the ability to make me feel safe, as I was traveling alone, and also just moved to the area. Next, was Carol, "M," and the lovely owners Sam and wife, "M." I do not want to spell their names wrong, but all of the staff were excellent. I also met a wonderful family, with whom I had breakfast with and made friends with. I am so happy to be staying in Creedmoor, NC and this hotel stay was one of the best of my life experiences. Let me point out...it is not about the amentities of a hotel, but the staff that make a stay one to compliment on trip advisor. Thank you!!

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Mbmlovespam2330, Thanks for your kind words! I will be sure to share your comments with our entire staff and let everyone know how much you appreciated their hospitality! Our entire staff really enjoys showing our guests what Southern hospitality is all about, and I am so happy to hear that you enjoyed your stay! See you soon, Sam

I was attending a wedding at Vino Oasi and stayed here for the weekend. The room was great, clean, neat, everything I could ask for. The beds were very comfortable. The staff was great, very friendly and welcoming. We returned late one evening and my friend wanted a glass of milk. Everything had already closed in town but the night desk clerk got her some milk from the kitchen. It was those little things that made a great weekend even better. While they don't have an elevator, they do have a wheelchair lift that you can use if needed, although you can't get the cart on it. When I arrived, the desk clerk helped me to carry my stuff to my room. I was very pleased and would stay there again if i ever needed to.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Kimmiemae64, Thank you, thank you, thank you! I am so happy to hear that you really enjoyed your time with us. We loved hosting you and the entire wedding party! I will be sure to share your kind words with our housekeeping staff who works very hard to make sure you have the most comfortable stay possible. I will also be sure to share your appreciation with our night clerk, and I am so happy to hear that he went out of his way to make your stay more comfortable. Please be sure to ask about our handicap lift during your next stay. It is located right under our staircase so it is easy to miss, but someone is always willing to lend a helping hand with your luggage and I am so glad to hear that you received the hospitality you deserve! We hope to see you again soon! Warm regards, Sam

Hotel was clean and comfortable got agood nights sleep. Breakfast at the hotel was good. Front desk staff were friendly and helpful recommended stay if your in the area..The science center is 12 miles away and is awesome for young children.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Thomas, Thanks for taking out the time to share your experience at our hotel. I am glad to hear that you and your daughter enjoyed your stay with us and your time at the nearby science museum. Our property is conveniently located off of I-85 and is only minutes from Durham, where you can enjoy a variety of activities. Our housekeeping staff works very hard to make sure that rooms are clean and comfortable for all of our guests. Because of their hard work, we enjoy a 100% sanitation rating and have received awards from Best Western for our excellence in housekeeping and maintenance. I will certainly let them know how pleased you were with your room and that their hard work was appreciated. I am so happy to hear you also enjoyed breakfast. As you know, we offer a variety of hot and cold items, including waffles, biscuits and sausage gravy. We always try to include some healthy options as well, such as yogurt, boiled eggs, and fresh fruits! Our goal is always to provide a quality product with complimentary amenities and a superior hospitality experience. I am glad you enjoyed your room, your breakfast and your interactions with our front desk staff. I hope you will continue your patronage with us in the future and I thank you for your feedback which I will be sure to share with our entire staff! Best regards, Sam S.

Our experience was excellent with everything, good services, location and food. The front desk was really nice. I will stay there in future. We stayed with my family. The hotel is clean, breakfast is excellent, the room size is good, the bathroom is a little small.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Carlos, The pleasure was all ours! My entire front desk staff thoroughly enjoyed having you with us and I am so glad to know that you and your family also thoroughly enjoyed your stay. As you know, we enjoy 100% sanitation rating and have the best (and only) full hot & continental breakfast in town, which includes 2 types of eggs, waffles, Southern style biscuits, sausage gravy and much more. We know that you can choose to lay your head at night anywhere so we really value when a guest chooses us. We want to show our thanks by providing the BEST hospitality possible when you walk through our doors and do our very best to show how appreciative we are to have your patronage. I believe you were in a double room during your stay. Please do ask about our king rooms and our suites, especially if you are looking for a larger bathroom. We look forward to seeing you all again soon and thank you again for choosing Best Western Butner Creedmoor Inn! Warm regards, Sam S.

I used to stay at the Hilton in Henderson NC. They were not ADA compliant. I tried to stay at another place and found the Best Western in Creedmoor NC. The customer service is one of the best I have ever experienced. The service is great and the room is very clean. These people go out of their way to be ADA compliant. I will stay at this Hotel in the future. I have already booked a room on my return to home. This place has everything from Food to Gas in the close proximity of the Hotel. Much better than the Hilton in Henderson.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Larry, Thank you so much for your kind words about our property and staff! Here at Best Western Butner Creedmoor Inn, we really value each guest and try our best to ensure that every guest enjoys their stay. This includes those guests who may have certain special needs and we are happy to go out of our way to help ensure a great stay for everyone! It means a lot to know that our hard work was not only noticed, but also appreciated so I sincerely thank you for that! I will be sure to share your feedback with the entire staff and let them know how much you appreciated the extra effort they put forth. We are striving to provide you with much more than a clean and comfortable room with complimentary amenities including high speed internet and full continental & hot breakfast. Here, we want you to feel at home and get a sense of what Southern hospitality is really all about! We look forward to hosting you during your upcoming trip and thank you for your patronage! It would be my pleasure to assist you in planning you next trip, so please do give me a call directly at 919-575-5942 and I will personally make the arrangements for you. See you very soon! Warm regards, Sam S. General Manager

The hotel staff was excellent, the room was clean and the stay was very affordable! I brought my 6 year old daughter with me to visit family, she loved the pool! Everybody was was friendly and very courteous!! I would highly recommend this hotel!! The owners have done an excellent job with this hotel! They were very professional and courteous!! We will definitely be back when in the area again!!

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Mr. Tripp, The pleasure was all ours! We hope to see you again soon! Please do not hesitate to contact me directly for any of your future reservation needs directly at 919-575-5942. We look forward to your next stay! Warm regards, Sam Sandhu Guest Relations Best Western Butner Creedmoor Inn

My son and I stay in the Creedmoor area quite often to attend baseball tournaments. This location is very convenient as it is only about 5 minutes from the local athletic park. The quality for the price is excellent and the staff has always been very accommodating and efficient.

I have stayed at this hotel several times in the past 5 years while attending my family reunion. The staff is always friendly and accommodating. The overall room was great, but the pillows were flat and the shower stall needed to be replaced - especially compared to the rest of the room, which was good. We had what looked like a brand new TV, but each time you turned it off, it lost its HDMI/cable connection, which was annoying.

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Valued Guest: Thank you for your review regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We will be sure to use your input to further train our housekeeping staff to ensure that all guest pillows are fluffed to perfection! If I can be of assistance in the future, please don't hesitate to contact me at 919-575-5942. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager, Guest Relations BEST WESTERN Butner Creedmoor Inn

We used this hotel for a mission trip for our youth. The hotel staff made sure we had everything we needed. The pool was a nice break after a hard days work. The front desk was friendly and check in and check out went very smoothly.

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Valued Guest: Thank you for your review regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will be sure to share your kind words with our front desk staff! If I can be of assistance in the future, please don't hesitate to contact me at 919-575-5942. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and hope to see you again soon! Sincerely, General Manager, Guest Relations BEST WESTERN Butner Creedmoor Inn

Hotel employees were very nice and attentive. Home cooking restaurant 1 block away. Small grocery store and pharmacy nearby. Easy access to I-85. Beds are comfortable and the breakfast was fresh and delicious.

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Judy A: Thank you for your review regarding your recent stay at our property! Your business is very important to us and we value your feedback. If I can be of assistance in the future, please don't hesitate to contact me at 919-575-5942. Thank you again for taking the time to write a review for us! We appreciate your loyalty to our brand and we hope to see you again soon! Sincerely, General Manager, Guest Relations BEST WESTERN Butner Creedmoor Inn

I haven't stayed at a Best Western in over a year. Maybe they've all improved their breakfast, but I found this one to be especially good. Wider variety than I expected. Room was clean. Bed comfortable. Pool closes surprisingly early. 8:30 p.m. when we were there. Hard to get settled in and have quality pool time that early, especially with Daylight Saving Time.

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Valued Guest: Thank you for your review regarding your recent stay at our property! Your business is very important to us and we value your feedback. We have been working very hard to offer better selection for breakfast and your appreciation of our breakfast means a great deal to us! We are happy to know that our efforts are exceeding your expectations! We will be sure to revisit the issue of pool hours to possibly extend them until dark. If I can be of assistance in the future, please don't hesitate to contact me at 919-575-5942. Thank you again for taking the time to write a review for us! We appreciate your loyalty to our brand and we hope to see you again soon! Sincerely, General Manager, Guest Relations BEST WESTERN Butner Creedmoor Inn

I have stayed here several times before in pass 2 years. I think the new owners are trying to fix it up. Outside looks great and the door now works. It looks like few new items were changed in lobby nice appearance

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Maureen G: Thank you for your review regarding your recent stay at our property! Your business is very important to us and we value your feedback. We are so happy to hear that you noticed the changes we have been making to improve the property and to exceed your expectations during your stay! If I can be of assistance in the future, please don't hesitate to contact me at 919-575-5942. Thank you again for taking the time to write a review for us! We appreciate your loyalty to our brand and we hope to see you again soon! Sincerely, General Manager, Guest Relations BEST WESTERN Butner Creedmoor Inn

stayed there for a family reunion in the area. i was greatly satisfied with hotel. staff was super nice,rooms was ready 2hours before check in time clean and smelled fresh. i was so pleased that i booked my room for next year at check out.

loved the place staff was very nice rooms were clean would def come back here again. maids were very nice and friendly did an excellent job cleaning the rooms front desk was very helpful with information about the area

Service exceptional, room and hallways extremely clean, breakfast good and exercise equipment at this location. I do wish that all Best Western rooms would have better quality pillows not just this particular location. No noise from the room. Great location for access to Duke and North Carolina universities.

We were visiting for a softball tournament. The rooms were adequate, nothing extra special but clean and comfortable. The stand out point for this hotel was the staff. Check in staff was very kind and helpful, even able to accommodate early check in for 4 rooms with no questions asked. I had several conversations with the manager (not for room issues) and she was very helpful, polite and kind. Would recommend this hotel if ever traveling to this area again!

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Valued Guest: Thank you for your kind words! It is our goal to exceed your expectations and I am so glad to hear that you had such an enjoyable stay and that we are doing our job well! We look forward to your next stay with us. Please feel free to reach out to our property directly if you are ever back in the area. Our hotel number is 919-575-5942 and it would be our pleasure to assist you with any future reservation needs and/or accommodations! Thank you again for choosing Best Western Butner Creedmoor Inn and we hope to see you again soon! Warm regards, Your friends at Best Western Butner Creedmoor Inn

We went to the area because we were visiting family in Oxford. We arrived very tired because our flight was delayed but when we arrived late in the evening our keys were ready and our papers were ready to sign as well. That made it very quick and easy for us. We stayed in one of the suites which was very clean and spacious. The towels were fresh and clean and the staff was very attentive. I was very happy with my stay and will be back.

The new management is great! Our children had a great time, family friendly, and very clean. The employees were so welcoming, and friendly. Everyone was so accommodating. We could not have asked for a better time. Management brought our children ice cream by the pool, and even went out and bought pool toys (per our 6 year olds request.) I HIGHLY recommend staying here- worth every penny!!

This property is located convenient to I-85. The facility is relatively modern and is situated away from road noise. Furnishings are updated and the rooms are clean. Internet is reliable and channel selection adequate. If there was an elevator, I was not aware of it and so had to carry luggage to the second floor. The desk clerk was friendly and helpful. The parking lot is well let and secluded from other businesses.

BWCreedmoor, General Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Dear Valued Guest: Thank you for patronage! We are happy to hear that you enjoyed your time with us and look forward to your next stay so we can work hard to exceed your expectations. We apologize that you had to carry your luggage to the second floor. There actually is a lift on the property which is available for your use. Please be sure to ask us about this during your next stay and it would be our pleasure to assist you in any way possible. Thank you again for your review! Best regards, General Manager Best Western Butner Creedmoor Inn

We were looking for accommodations near Camp Butner and this was an excellent choice. We are already thinking about booking this hotel for next May's events. It is close to the interstate and there are good restaurants nearby.

BWCreedmoor, Public Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Thank you for your kind words! We are so glad that you enjoyed your stay with us and we look forward to your next visit. Our entire staff works very hard to ensure that we exceed your expectations and I am happy to know that we did our job well! See you again soon! Your friends at Best Western Butner Creedmoor Inn

I travel 4 days a week for work, and I am very happy to have found this location. It will be my go-to whenever I'm near Durham now. Very nice, super-clean rooms, friendly and knowledgeable front desk and staff, plus they offer a complimentary breakfast, which I appreciate in the busy mornings. The pool looks lovely as well. During my stay, I chatted with one of the managers (very friendly, helpful, and conscientious guy), and the hotel is under new management. They're definitely customer-focused, and I found everyone to be genuinely welcoming and professional at the same time. It makes such a nice difference -- especially when you travel as much as I have to. Short of it: Highly Recommend!

BWCreedmoor, Public Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Thank you so much for your review! We really appreciate that you took the time out to give us your feedback and look forward to your next stay with us!

I was pleasantly surprised with this property. Front desk staff, Seimko, was pleasant, professional and went above and beyond to address all my needs. This hotel was clean, quiet, and very comfortable.

BWCreedmoor, Public Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Thank you so much for your review! We will be sure to let Simeko know what a wonderful job she is doing and are happy to know that we exceeded your expectations. We look forward to your next stay with us!

Can't say enough for the staff extremely nice! They ran out of quarters at the front desk and the Manger, was going to give me some out of his car now that's going above and beyond! Rooms are nice and updated clean and smell nice! breakfast was great and couldn't be happier with my stay!

BWCreedmoor, Guest Relations Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
Thank you for your valued feedback! We really do our very best here at the Best Western Butner Creedmoor Inn to ensure that your expectations are exceeded and are happy to know that our focus on customer service is being noticed! We look forward to your next stay with us!

Great staff, friendly and disabled veterans welcomed. Clean and the staff where very nice and went out of their way to help make our stay very pleasant. Hot coffee always fresh. Great breakfast. Comfortable beds.

BWCreedmoor, Manager at BEST WESTERN Butner Creedmoor Inn, responded to this review
It was our pleasure to have you! We hope to see you again soon and continue to show our love, appreciation and support for our troops and wounded warriors! See you next time!

This is my third time staying at the Best Western in Creedmoor since Aug 2015. My daughter attends University at Chapel Hill and this Best Western allows me to come visit her throughout the year without breaking the bank. With less than 15 min drive to Durham, and only 20 min to Campus, I am never in a hurry during morning rush hour. The building itself is new construction and the rooms have a colorfully modern theme. In short, the rooms are clean, the staff is well trained, and the new management always greets me by last name (a wonderfully personal touch to know the places you frequent and patronize actually remember you). I honestly can not see myself staying anywhere else during my daughters next 3 years at Chapel Hill.

Room 113 had a TERRIBLE basement smell and it made me feel sick. We did not ask for another room nor complain because we were there to sleep, wake and go, after 8 hours of driving. It was far from worth the $99. we prepaid. I would have asked for a new room but my husband was exhausted so we sucked it up. I will not stay at Best Western again after that experience. I usually do not complain but this hotel needs to clean the air in there for health reasons!

My son and I stopped here instead of staying in Durham. Since we had a car with us, we were able to get into Durham pretty quickly. We stayed the night and got a room with double beds which was clean and comfortable. The night staff was exceptionally polite, friendly and helpful. We got in late and asked for extra towels which were brought up right away. The beds were comfortable and I slept well. We had a nice hot breakfast in the morning which was free and we were on our way. Overall - a great stay I had no complaints. I will be sure to check out more of this chain when traveling.

Traveling down I-85 from New York, took a break and decided to stay here. Hotel was nice and and clean, had a good night's sleep. Opted to skip breakfast and headed into Durham in the morning- was a 10-15 min drive. Overall recommended, clean, good rate and friendly staff. Would stay again.

Not very happy at check in. Had reserved smoke free room but was booked in smoking room. Told it was $20 to switch and this is common when discount websites don't specify. Big issue was a $150 incidental charge required to charge to my credit card since reservation was made thru Trip Advisor and my card was not on file. Charge was to be reversed at check out. 40 years of travel and have never heard of this. 2 hours later to inform home office had authorized them to waive $150 deposit. Still to mad to check to see if final bill was more or less than what was quoted by Trip Advisor.

The room was clean and comfortable. The beds were kind of lumpy and while I had no problem sleeping my wife did have a problem. The complimentary breakfast was very food with a great variety. The staff was very professional and courteous.

The staff was excellent. The room was clean and furnished well. Our room face the front of the building which gave nice light during the day. The reception area was spacious and nicely set-up with a couch and Flat screen TV. The breakfast area was well stocked and kept very clean. The overall appearance of the entire Best Western was very good. I would recommend this hotel. The only downside was the pull out sofa bed which needed a new mattress.

Stayed for one night for Thanksgiving. We stay here whenever we come to town since it's close to family. The hotel is always clean and the check in always quick. Hotel offers free wi-fi and a hot breakfast. We've never had a bad stay here.

The hotel was very new looking. Everything was clean and stylish. The bathroom (tub - toilet room) was pretty small. The sink & mirror area was separate, which has some advantages. The bedroom was comfy and quiet and had mw & fridge. The fitness center had good quality equipment, but not much of it - 1 treadmill, 1 exercise bike & 1 combo weight pulley thing. I had no problem, though, because I was the only 1 in the center. Staff was pleasant and helpful

Stayed for one night while in town for a funeral. The hotel was very reasonably priced, clean, and the front desk staff friendly. Our room was certainly adequate, with a mini-fridge and microwave as well as coffee maker. The bathroom was very tiny, and the sink/mirror were located across from the bathroom, which is good when two people are getting up and ready at once. The color scheme of the room was very odd, though. The walls were painted a pale yellow-green with a deep teal accent wall, and the bedding and curtains had colors of rust and gold. Very strange. The lobby and breakfast area were fine, and the small pool looked pretty nice, too, though we didn't get to use it. On check-out, we had to wait at an unattended front desk while the front desk clerk, who was also tending to the breakfast area, was vacuuming! Talk about multi-tasking!

UPDATE! The manager, Mr. Patel called my husband this morning to apologize for the $150.00 smoking charge. Apparently, it should have been an adjacent room. He is also going to refund the charge. We were very pleased that he personally called to take care of the situation. He said he wants to have a good relationship with all of his customers. In today's world people don't seen to offer customer service any more. We will continue to stay at this Best Western. It is the cleanest, safest and most convenient to everything. It is off of the mail road so you don't get a lot of "road" noise. Thank you Mr. Patel for your fine customer service!!!

Beware of the smoking Smoking Scam - We were charged $150.00 two days after we checked out of the hotel for "smoking in the room". Called person working and she said I had to talk to manager Mr. Patel which I will be doing tomorrow. Called bank and Disputed Transaction!! BEWARE!!!

TV service should have been fixed before renting the room front desk said we'll call the cable man at 9:00 pm i don't think so. But the room was super clean. Ask front desk for extra towels had to have the room number. But didn't need the room number when the TV was out. Overall had a great stay. Locked down pool area just wanted set down and have a place to talk. Not outside in the smoking area beside the front door were people enter the hotel. Maybe a few tables and chairs outside. Would have been nice! Thanks next year we'll do it once more. Let's see if they look into this little COMMENT!!

Had to stay here on a business trip. Room appeared nice and clean. Bathroom was in okay shape. They do have a small outdoor pool that was open. Front desk staff in the morning could have been more friendly but all in all it was a good experience.

The rooms are clean, the staff is very helpful and cordial, the internet works and the breakfast was good, and the rates are competitive. I will stay there again. I was there for a competition being held at Camp Butner. The evening before the match, I got together with some friends for an impromptu party for about 45 people. We purchased beverages and snacks for people to join us in the breakfast area. We were all quite orderly. Afterward, the night staff person helped us clean up and get everything orderly. He was gracious and helpful.

The front staff was friendly, but after that the stay went downhill. The room was stale smelling upon entry. The towels and washcloths had seen better days, The sink and shower did not drain well. The bed linens were dull from years of usage. This hotel is a great bargain, if you are not looking for quality. This hotel also placed unwarranted charges on my credit card and started they would not remove them until the next business day. Very Disappointing.

It doesn't look so amazing on the outside, although compared to the hotel next to it it looks like the Taj Mahal. The lobby, though, is beautiful, with a grand staircase and a gorgeous pool just outside. The room was excellent even by Best Western standards. The internet was spotty & weak. My check-in was quick, although not as cheerful as usual and there was no one at the desk for check-out. I'll stay here again, but I hope they boost their Wi-Fi range.

This was a very nice hotel. The staff was friendly, the rooms were clean, and the food was good. I would highly recommend. The hotel was a little out of the way, but still close enough to Durham and Chapel Hill.