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Best Western Plus Concordville Hotel, Concordville

4.5/5  - basé sur 1196 notations.
675 Conchester Highway, 19342-1547, Concordville, United States - See map

Explore southeastern Pennsylvania's historic Brandywine Valley from the comfort of Best Western Plus Concordville Hotel. Our smoke-free Glen Mills, PA hotel is just minutes from shopping, dining, local attractions and the area’s top corporate firms. Relax in beautifully updated guest rooms and suites with thoughtful amenities including free high-speed Internet, microwaves, refrigerators, coffee makers and flat-screen TVs with premium cable. Start your day with a complimentary hot breakfast and unwind at the indoor heated pool or modern fitness center. Upgrade to a king suite and stretch out with a private bedroom, separate living area and sofa bed. Other value-added amenities include a sauna, game room and 24-hour sundry shop. Stop in to award-winning 1777 Concordville Inn for lunch or dinner, relax with a cocktail at the Bar & Grille, or stay in and enjoy room service. Choose from a variety of nearby restaurants including casual American fare, pizza, fast food and ethnic cuisine. Business travelers appreciate our convenient business center and proximity to Philadelphia International Airport, Delaware and New Jersey. We also offer more than 16,000 square feet of meeting space ideal for weddings, conferences, and banquets. Spend your days experiencing the area's many historic attractions, including Brandywine Battlefield Park, Longwood Gardens, the Winterthur Museum and Valley Forge State Park. QVC Studios and the DuPont Nemours Mansion attract many guests, as do the quaint wineries. Go ice skating, play golf, or explore the shops at Concordville Towne Center and Granite Run Mall. Seasonal sports tournaments, from ice hockey to soccer, are also a big draw. Find your vacation refuge at our award-winning hotel and discover the best Brandywine Valley has to offer within easy reach.

Best Western Plus

Concordville Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1178 guest reviews
NOTE ISSUED
Excellent
885
Very Good
213
Average
38
Poor
20
Terrible
22
REFER TO NOTICE
Business Business
240
Couples Couples
310
Family Family
409
Friends getaway Friends getaway
142
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Conflicted Experience..."

3
17/09/2018

My husband and I stayed at this Best Western to visit Longwood Gardens. Unexpected elegant marble staircase in the lobby, two weddings the weekend we were there. Clearly there has been a sizable investment in this property and adjacent restaurant/banquet facility. We stayed on the first floor, furthest room from the lobby. Traffic noise was minimal, despite the location on a busy road with construction activity. Bed was comfortable, full size fridge and small microwave. Teeny tiny bed pillows. Not king sized pillows we are used to, and they were a source of aggravation. The bathroom was very stylish, but opted for form over function. TP was mounted on the wall to the left of the toilet, very awkward. The vessel sink was stylish but offered very little room for handwashing. No idea how smaller children could reach the sink to brush teeth or wash hands. Water seemed hard, very little lather in the shower, made my skin feel dry. Very nice towels, sheets crisp and clean. Room well kept. Breakfast was fair, extremely salty eggs, some fruit, milk, cereal. We opted to find a local breakfast cafe (Meghans)the second morning and were happy we did so. We had a very expensive surf and turf at the adjacent restaurant Concordville Inn Saturday night Lobster was good, steak and my husbands filet were very substandard. We regret willfully paying for the meal and would have revisited to chat with management if we had time. Happy hour at the cocktail lounge offered two reasonably priced local brews, along with predictable national brands. Small pool, fire pit that was not lit. Next visit to the area we would likely venture to try another hotel, there are many in the area of Longwood.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve and appreciate any feedback we can get. In fact, we just replaced our pillows with queen size pillows to provide for an improved guest experience. It sounds like you had a chance to enjoy all the different amenities we offer. Food quality is very important, and I appreciate your feedback on that as well. We do hope you will give us another chance next time you are in the area. Best wishes, Steve Angeline Owner

"Very impressed"

5
13/09/2018

We have stayed at Best Westerns before, but this one was exceptional. Nice, clean room. My husband was having surgery at Riddle Hospital the next day so it was convenient for us to get to the hospital in the morning. The staff at Best Western got him a wheelchair and an ice pack and did everything they could to help make him comfortable while we were there. Definitely would recommend this Best Western.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for choosing our hotel. Our team is committed to making sure we provide you with top of the line care. During your stay I hope you had a chance to try out our complimentary breakfast. We all wish your husband a speedy recovery. If you ever need assistance in the future, we are here to make your stay easier. Best wishes, Steve Angeline Owner

"Great room for the rate."

5
11/09/2018

Stayed 2 nights for business. Breadfast was great for my Keto/low carb diet but has a big spread to choose from for non carb counters. Rooms were great for the rate and the hotel has a very nice decor.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
At Best Western it is our priority to take care of our guest in every capacity we can. I am glad you enjoyed the wide variety of options from our complimentary breakfast. Whether traveling for business or traveling for fun, we are here to take care of you. The next time you are in the area we hope to see you again. Best wishes, Steve Angeline Owner

"A new hotel in the middle of road construction."

5
10/09/2018

This is a a nice property which will look better when the road construction out front is done. There are cute outdoor areas and a play area for kids, teens and energetic adults. The rooms have plenty of space and good lighting. We had 2 rooms and everything worked. The bar and restaurant are in a separate building across the back parking lot. The patio and restaurant are not open very late, so be sure to go early if you want to eat. The pool area is small. Only 2 or 3 chairs in that room. It opens to a sunken deck with more chairs.Breakfast was the standard Best Western cold and hot fare. The staff was quick to clear our empty plates, nicely uniformed. It was like being at the breakfast buffet on a cruise.I recommend this hotel for travelers and for people who want to stay in the area a couple of days.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We do our best to make sure that all our guests have a wonderful stay. At Best Western we are committed to excellence in everything we do. Whether that means our complimentary breakfast or our friendly staff. We are all looking forward to the road construction being complete. I hope you have a chance to come visit our hotel again. Best wishes, Steve Angeline Owner

"Amazing"

5
06/09/2018

We were impressed from the moment we entered the parking lot. The hotel is beautiful; the surrounding grounds are beautiful. The staff was extremely professional and helpful. The room was very clean and comfortable. Breakfast was made even more special with an omelette chef and real dishes and flatware!

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
I am so glad that you had a five-star experience with our hotel. Our entire team is dedicated to making your stay one to remember. It sounds like you had an opportunity to try many of our complimentary amenities. The reason we have all of those is because we want our guests to always feel at home when they stay with us. The next time you are in the area we hope to see you again. Best wishes, Steve Angeline Owner

"Another great stay."

5
04/09/2018

I received a complimentary upgrade as the guest of the week. What a great surprise. Grandkids loved the new play/sports area. We liked that it was safe and fun. Fresh and delicious omelette in the morning to fuel us all up for a day at Longwood Gardens.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We love our loyal guests, and I am glad you enjoyed your upgrade. It also sounds like your whole family found something to enjoy. Our omelets are a staple of our complimentary breakfast, and I am pleased to hear you enjoyed them so much. Next time you are in the area we look forward to welcoming you. Best wishes, Steve Angeline Owner

"great place"

5
01/09/2018

we stayed there because it was close to long wood gardens .the hotel is one of the best we stayed .the price is very good and the service is great. the rooms are great and very clean along with the entire hotel.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Our location makes you want to come and our service makes you want to stay. I am so glad that you had a wonderful experience with our hotel. We take great care to keep our rooms in tip top shape. During your stay I hope you had a chance to try our complimentary breakfast as well. Next time you are in the area we hope to see you again. Best wishes, Steve Angeline Owner

"Nice stay"

5
01/09/2018

Booked via Longwood garden package, all tickets available upon check in. Hotel looked good. Breakfast good, especially the cooked to order omelettes. Other choice ok, average breakfast fare.Pool was nice.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Longwood gardens is a beautiful spot to visit and our location makes us the perfect option to rest at night. I'm glad you were able to enjoy our complimentary breakfast. Breakfast is the most important meal of the day to fuel your adventures. We hope to see you again in the future. Best wishes, Steve Angeline Owner

"FANTASTIC!!!"

5
28/08/2018

The beds are comfortable, rooms are clean. I usually have a hard time with hotel beds and wake up in pain, not with their beds! I actually got great night sleep. Staff is very friendly. Stayed 4 nights total, 3 in the same room (we ended up booking night 4 last minute) and maid service was fantastic. Omelet chef is a fantastic bonus, love the breakfast. Everything is clean and well cared for. Feels very upscale without the upscale price. What you see in the photos is what you get (some places the photos are deceptive, not here!) We loved the hotel and would stay there again. They have an indoor pool.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We are so glad you had a five-star experience at our hotel. It is the goal of our entire staff to make sure your stay is one for the books. It sounds like you were able to take advantage of many of our amenities. From omelets in the morning to comfortable beds at night, your stay with us will prepare you for your busy day. We welcome you back anytime you are in the area. Best wishes, Steve Angeline Owner

"Brandywine Valley visit."

5
27/08/2018

This is a beautiful hotel in a beautiful area. If you have time, it would be best to stay for a few days. There is so much to see and do in the area. Longwood Gardens is very near and you need lots of time to experience this marvel. Learn all about mushrooms in Kennett Square. Stroll through the Jenkins gardens in Devon. But, I digress.....The Best Western, as always was just as we expected. They are always clean, well appointed, comfortable and just what we need. The customer service is perfect, both with the hotels and the company. This hotel was no exception. I wish that all my hotel stays could be at a Best Western. They all have great breakfasts, but this one had a chef making omlets to order.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We love your loyalty to Best Western. I am so happy that you chose to stay with us and that we lived up to your expectations. We want to do everything we can to make your stay as smooth as possible. Our location gives all our guests easy access to so much. With that in mind it is important to start your day off right with our complimentary breakfast. We hope to see you again in the future. Best wishes, Steve Angeline Owner

"You become family"

5
27/08/2018

I spent 2 weeks on business here my first time . You never know what to expect. But a wonderful experience and amazing people! From check in to check out everyone has there to help and speed you along. Kim is the glue and the person who keeps it running smooth and whirling like a top.The omelet chief is amazing and so fast and accommodating and so sweet and speaks to everyone. Making sure they get their order correctly. Rooms very quiet and very clean! Housekeeping is very accommodating for if sleeping in. Trip July 2017 Second trip for a wedding was the same. Amazed people remember your name and say welcome back. Over all the hotel is spacious ad close to Route 1 and I 95. Get to Philly airport in 15 without traffic. Going back next May 2019 for conference in Delaware.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
I am so glad you have chosen our hotel multiple times. It is an honor to see you time and time again. It is our priority to serve you in every way possible. From the moment you walk in, we want you to feel welcomed. Our omelet chef is an amazing addition and I am glad that you got to enjoy our complimentary breakfast. We look forward to next May. Best wishes, Steve Angeline Owner

"Wonderful hotel"

5
23/08/2018

Really nice hotel, clean and stylish. Room was nice and big. King bed was comfortable. The free breakfast was an added bonus along with the free parking. I guess the only negative is that the lounge is detached and across the parking lot. I would absolutely stay again.

"Great hotel"

5
18/08/2018

Excellent facility. We've been staying there for years and have never been disappointed with the room, breakfast, and service. Breakfast includes omelets to order among other items. Would highly recommend to anyone needing a hotel in this area.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We love our repeat guests. It means so much to us that you want to come back time and time again. On top of that we strive to make sure that each stay is a wonderful experience and it sounds like it was. From our complimentary breakfast to our free Wi-Fi, we take care of our guests. I look forward to your next stay. Best wishes, Steve Angeline Owner

"EXCELLENT BW PLUS"

5
17/08/2018

From walking into the front till leaving next day everyone was friendly and congenial. The rooms were very clean and actually smelled very fresh. Breakfast was amazing and the bar and restaurant behind hotel was also great. Would stay here again!!!

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We want you to feel as comfortable as you would at home. This means that we take care of the little things and the big things. Our complimentary breakfast is a guest favorite and I am pleased to hear that you enjoyed it to. Next time you are in the area we hope you make Best Western your home away from home. Best wishes, Steve Angeline Owner

"Wonderful hotel. Exceptional service and amenities."

5
15/08/2018

The "best" Best Western we have stayed in. The hotel feels like a luxury hotel at reasonable price. The customer service is outstanding, the amenities are unbeatable. My kids love the pool and game room. The complimentary breakfast is unbeatable and the proximity of the restaurant and room service option is great with the kids. I would recommend this hotel, to families with kids, without kids, couples. It is incredible hotel for all needs.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to review our hotel. Our entire team strives for excellence in everything we do, and I am so happy you had a five-star stay. All our amenities are designed to make your stay enjoyable and memorable. It sounds like you were able to take full advantage of all our amenities. We hope to see you again soon. Best wishes, Steve Angeline Owner

"A WONDERFUL HOTEL IN EVERY SENSE"

5
13/08/2018

We have been staying at the BW Concordville annually for the past 8 years - each time we visit Longwood Gardens. The hotel is set on beautiful grounds. The hotel itself is very attractive - a marble staircase. Breakfast is always good and plenty of places to sit. The staff are friendly and very attentive. There is a restaurant and bar on the grounds, outside the hotel. Drinks are reasonably priced and nice atmosphere. I highly recommend the BW Concordville if you're in the area.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We greatly appreciate you taking the time to review our hotel. We want to make sure that your experience is as good as possible. From our grounds to our rooms, each aspect is taken close care of. I'm glad you also were able to enjoy our complimentary breakfast. We hope to see you again. Best wishes, Steve Angeline Owner

"Great Hotel Great Value Great Breakfast"

5
12/08/2018

Great Hotel, Awesome Service, Best Breakfast, our favorite Best Western Location! We go out of our way to stay at this location. Only negative is the road construction in the area, front entrance a little hard to get in & out of.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We love our repeat guests. I am happy to hear that you have been able to stay at our hotel multiple times. Our entire team is committed to taking care of you. We are all looking forward to when the road construction is complete, however, our rooms are always ready to welcome you. I look forward to your next stay. Best wishes, Steve Angeline Owner

"Great night"

5
09/08/2018

Fantastic hotel. Everything was perfect, from the staff greeting to the room. Highly recommend. We arrived after 4pm our room was ready. Asked for rooms close together, we're traveling with my children. Staff made every effort to get the rooms close together. Perfect!!

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We are so honored you'd recommend us! Our staff works hard to provide a high-quality experience to all our guests, and I am so glad you found everything to be perfect. Thank you for staying with us during your travels, and we hope to see you again soon! Best wishes, Steve Angeline Owner

"Best hotel I ever stayed at."

5
05/08/2018

Hotel is beautiful and fancy. It has all kinds of things like an arcade with a pool table. A basketball court, you can play corn hole and more. Staff is wonderful. The breakfast was delicious. The hotel has an omelette chef which was a nice treat

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We love to provide excellent service to all our guests and I am happy to hear that is what you experienced. Our omelet chef is a wonderful addition to our complimentary breakfast and I am glad you enjoyed it. Next time you are in the area we hope you make us your home away from home. Best wishes, Steve Angeline Owner

"Business "

1
22/07/2018

BEWARE: 3 nights and were not informed rates change every night. Spoke with Megan, manager on duty, she said they always inform inquiries. It did not happen to us. Shocked 3 nights booked and different rates per night. Suggest asking when booking at Best Western about their multi rate policy when booking multi nights.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service. We try to be as transparent as possible and strive to always leave our guests with a positive experience. Please call the hotel at (610) 358-9400 and ask for the general manager. We want to do everything possible to make this right. Best wishes, Steve Angeline Owner

"Technically I give this 4 1/2 stars. I rounded up to 5 to be fair."

5
21/07/2018

My little family of 3 just stayed 2 nights at this hotel. The hotel is beautiful inside and out and the property is kept in very good condition. There is some age showing in a few places but I'd say it's aging with grace and being kept up really well. The hotel is extremely clean and seemed to be run in an efficient manner. We enjoyed all the outdoor spaces--the tables,chairs, gazebo and games court. I encountered 4 different people at the front desk and while they were all professional only 1 was friendly. To be honest talking with them made me feel uncomfortable because of it. They were not rude in any way; just not friendly. We ended up parking in the back of the hotel most of the time to avoid the lobby and the employees there. The cleaning staff were very professional and did a wonderful job. The breakfast was amazing! We had made to order omelets every morning and they were the best I've ever had. My daughter had the waffles and cereal and we also enjoyed the fried potatoes and yogurt and toast. There were a few different types of meats and fresh fruit and also sausage gravy and biscuits. I'm sorry that I didn't get his name but there was a gentleman working the breakfast area who was top notch and super nice. He made us feel like we were dining in a 5 star restaurant. The real plates, silverware and coffee mugs were also a nice touch and the room for breakfast was very large with plenty of room to move around. We had asked for our room to be in a quiet area to make things easier for our daughter who has special needs. While I could hear a few men talking outside our door in the morning it was super quiet where our room was located and we were very pleased. The rooms were spacious and had plenty of room for luggage and bags (which can be a problem in some hotels). The bathroom was very nicely arranged and also had plenty of room. We didn't use the TV during our stay but it was a really large flat screen. We also had a chair and footrest in our room as well as a table lamp next to it. The room included a desk with a comfortable chair and then a partial dresser/fridge furniture which held the TV. The beds and pillows were very comfortable and I liked the feel of the bedding. My dings for the room would be that in this day and age it's rare to not have a single USB port in the room. It was a little inconvenient to not have one. Also I think double beds should just be done away with in hotels. My husband and I didn't sleep really well because there wasn't a lot of room for us in the same bed. He spent half of a night sleeping in the chair. The room has plenty of space to hold 2 Queen beds. In fact this is the only single point of contention that would have me think twice about using this hotel again when we come back to the area. There is a game room which looked fun and we tried to use it. The games were really old and while retro can be fun (a few games were) some were just run down and a waste of money because the joy sticks didn't work good and the prize machines and gumball machines were almost all empty so not a lot of fun with those. Not enough of an issue to ding the hotel but just mentioning. We also had an issue with the chemicals of the indoor pool being too strong or perhaps being out of wack. My husband did not open his eyes under water but when he came up his eyes were burning so bad he blindly had to make his way out of the pool. I've never seen him in so much pain before and I thought I'd have to take him to the hospital. He eventually was able to make it to the restroom and dunk his head under water for a little relief. We had to go to the pharmacy and get eye drops and he's still using them 2 days later. My daughter had water go up her nose and she immediately developed a migraine. Something was definitely wrong with the chemicals. We asked the gentleman at the front desk if he could check the levels and he was concerned and went right away down to the pool to check. We didn't hear the outcome of what happened though as they didn't take our name or room number. All in all a very pleasant and amazing stay with only the pool hiccup and the small beds.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you so much for taking the time to give a thorough review. We want to make sure that our guests have the best possible experience and love hearing your feedback. Our complimentary breakfast is a guest favorite and I am pleased to hear you enjoyed it as well. I sincerely apologize that the front desk did not make you feel welcome. Our team strives to make everyone feel comfortable and I am sorry we did not do that for you. I also appreciate your feedback regarding the bed size and pool. We want to make sure that our pools are safe for everyone and certainly don't want the chemicals to be out of balance. Next time you are in the area we hope to see you again. Best wishes, Steve Angeline Owner

"Best choice in price range"

5
20/07/2018

My wife and I stayed here overnight as we were in the area for the evening lighted fountain show at Longwood Gardens. The hotel was immaculate. The room comfortable and quiet. In an adjacent building was there "real" bar and restaurant. We were extremely impressed. Seriously there is no competition at their price point.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
We want all our guests to leave satisfied with everything they experienced, and I am happy to hear that was the case with your stay. During your stay we hope you had enough time to enjoy all our hotel has to offer such as the complimentary breakfast and free Wi-Fi. Next time you are in the area I hope you make us your home away from home. Best wishes, Steve Angeline Owner

"They deserve the title "Plus""

5
19/07/2018

Wow. An elegant Best Western. They deserve the title "Plus". I thought I was staying at a six star hotel. Everything --- and I mean everything --- about this hotel was outstanding. The room, the property, the meals, the ambiance, the staff. And do they ever put on a great breakfast for their guests! Wow. I can't say enough good things about this place. I am sure we will stay here again.

"Nice place to stay"

5
18/07/2018

Very elegant; not what I was expecting from a Best Western. Clean and conveniently located. Complementary breakfast includes an omelet of your choice prepared freshly while you wait. It was outstanding!

"Beautiful hotel"

4
08/07/2018

Hotel is beautiful outside. Even with the construction on the road making it difficult to go in and out. Room was very clean. We did have an issue with the toilet that we had to hold the handle for the bowl to flush all the way but not a major problem. I even think was this was the room we stayed in a few years ago with the toilet except it leaked. Our check in was ok as the person checking us in was not very pleasant and it seemed as we were bothering him. Gave us very little information except that breakfast was from 7:30 to 10:30 on the second floor. Did not tell us anything thing else. We expected to have the omelets but the omelet guy was not there. Very disappointed this trip as the first time we stayed there the staff was very friendly and the omelet guy was there.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to review our hotel. Thank you for letting us know about the toilet. We will look into that. Our staff is committed to providing consistent and outstanding service and I apologize that the front desk did not meet this standard. Our omelet station is only open on the weekdays; however, we still have a wonderful selection to pick from on the weekend. We hope you choose Best Western again in the future. Best wishes, Steve Angeline Owner

"Beautiful hotel!"

4
05/07/2018

This hotel was beautiful. The room was very clean and even smelled fresh. We requested an early check in and they were able to accommodate our request. The beds were comfy and the pillows were amazing. The grounds were also beautiful with two ponds with fish and a gazebo. There were geese in them as well, and because of this there were geese feces all over the driveways. So messy. I even went to walk down to the pond and I felt as if I had to wash my shoes off afterward. That is my ONLY complaint. The staff were all super friendly and breakfast was your normal continental breakfast (it was the weekend so we couldn't enjoy the omelets). Id definitely stay here again, and Id suggest others to do so as well!

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
I am so glad you enjoyed your stay with us! We work hard to make sure every aspect is enjoyable. Thank you for bringing our attention to the driveways. We will look into that. I am glad you were able to taste our complimentary breakfast and I hope you will be able to stay during the week in the future to try our made-to-order omelets. We hope to see you soon! Best wishes, Steve Angeline Owner

"the omelet bar man is my favorite person here"

4
01/07/2018

This is a very popular hotel because when we booked with them, they only had one room available and we would have liked two. (Thanks to a cancellation, we got a second room later). So if you are considering this place, I recommend booking early. It seems very popular with repeat-customers and business travelers in the area, and during our stay, a college sports team filled up the hotel, so the breakfast crowd is very busy. To my surprise, this is not a newly built hotel building, but a hotel that has been extensively remodelled and updated. This is indicative by the lack of bathroom fan in the bathroom (it uses old-style air vent) and the air conditioning unit in the wall, but despite this, I didn't mind. Breakfast is very busy with all the visitors, and as you can see from other reviews, there is a popular omelet bar. The omelet maker is a very kind person who remembered us on subsequent mornings and what we had asked for before, and we appreciate his service. There is another employee in the breakfast area who eats breakfast at the hotel however, and she told us we could not put our bread bun through the conveyor toaster. We are not a fan of the bread offerings, so we brought one of our own, but we weren't too happy about her. Some of the other staff seem to have a bit of an attitude (I'm busy, what do you want) but it didn't bother me much. Lastly: `as a clean freak about hotels, I do not like elevators so much, and use stairs when practical, so I used the fire escape stairwell at the end of the hall a lot. The door handles on the stairwell doors need to be cleaned. Advice to future visitors: it is easier to enter from the back street to the back parking lot of the hotel, while Conchester Road is under construction for the next year or so. The soundproofing is not perfect: I can hear everything going on in the hallway outside the door (and in a surprising twist, the party across the hall came and asked if their music was too loud and turned themselves down), and sometimes the room above, so light sleepers and secret conversationalists should look elsewhere.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for your extensive review. We are always looking for ways to improve and appreciate your feedback. We will look into those doorknobs and make sure they get cleaned. Our team is dedicated to welcoming and taking care of you during your stay. I sincerely apologize that not all our staff was friendly. Our breakfast area is a favorite among all our guests and the omelet bar is the crowning jewel. We hope to see you again next time you are in the area. Best wishes, Steve Angeline Owner

"A Best Western for the history books"

5
25/06/2018

My wife and I decided to stay here on our trip to Pennsylvania and this hotel was sensational. All of the staff members went above and beyond to accommodate us. We felt like royalty here. That is a feeling that we aren't used to. Our room was big and spacious and clean. The property is run like clockwork. You ask, they do. And they do well. The hotel is on US Route 322, but is within close proximity to US Route 1, US Route 202, PA Route 100, I-95, and I-476. We will definitely stay here again

"Wonderful experience "

5
18/06/2018

What a wonderful hotel. Entering the property the visitor is greeted by a lovely pond, gazebo, and waterfowl. The lobby is attractive and the staff is welcoming. I required a handicap room which has ample space to move around and a shower with a stool, a handheld sprayer and ample grab bars. The room is tastefully decorated. There is a swimming pool with a handicap lift. For those into it, there is an awesome game room and a good fitness center. Like many hotels, breakfast is free, but unlike others, there is a chef to make omelette and lots of goodies. The entire experience is wonderful.

"Wow!"

5
15/06/2018

Best mattress ever! (Simmons Beauty Rest Felicity, they said.) Beautiful grounds! Great location. Hot breakfast with omelette chef; cubed potatoes have just the right amount of chili peppers sprinkled on them to give you a dopamine rush; good coffee; crisp bacon. Ample parking. Beautiful decor with nice marble accents. Classical music. Friendly staff.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
I'm so glad you enjoyed your stay. At Best Western we believe the little details are just as important as the big details. This means that our potatoes will always be fresh, and our beds will always be comfortable. In fact, our complimentary breakfast is a favorite detail among all our guests. We are so glad we could host you and hope to have the honor again soon! Best wishes, Steve Angeline Owner

"Great value hotel"

5
11/06/2018

We were very pleased with our recent stay at the Best Western plus. First impression was that the hotel has great curb appeal and also a lovely lobby. Front desk manager Shawn was a wonderful help and very pleasant to deal with.There is a sports area outside too with basketball, cornhole, etc that unfortunately wasn't open yet - but will be in a few weeks. I think kids will love that. Nice furniture, quiet places to sit outside. Pretty gazebos on property. Pool and game room for the kids. Full breakfast with plenty of seating. Restaurant across the parking lot very convenient and also the hotel is close to many other places to eat and shop. Rooms clean and nice. Large bathrooms (one flaw is that the showerheads were not very powerful). Overall a really good experience and if we play any more baseball tournaments in the area, we will definitely be back.

"good"

4
10/06/2018

we have been staying here a few times a year and are very happy.The front desk is very helpful. The rooms are clean and the breakfast is very good.It is also very close to the restaurant, which i nice.

Steve A, General Manager at Best Western Plus Concordville Hotel, responded to this review
Best Western is consistently committed to excellence. We always keep our guests in mind, and I am happy to hear that you stay with us frequently. From check-in to check-out we strive to give you the best possible experience. This includes clean rooms and our complimentary breakfast. We look forward to your next stay! Best wishes, Steve Angeline Owner

"Like winning a lottery! Worth driving 30 minutes from Philadelphia "

5
02/06/2018

As a Guest sometimes you feel like the hotel is trying to save money. Not at the Best Western PLUS Concordville. I felt like someone had won a lottery and was trying to share it with me! So many little touches. Omlette bar with Awesome chef cooking to your preference at 6:30 am (no extra charge)! Plentiful quality toiletries and towels. Very comfortable bed. Spotlessly clean and fresh. Even putting the ironing board in a little closet that was not only wallpapered, but lit, so I could see to get it out easily. Marble in the beautiful lobby and elevator. Easy to see why this Best Western PLUS has won so many awards. This hotel isn't trying to be pretentious. Their friendly team just works really hard at looking for ways to improve the Guest experience. I drove 35 minutes from Philadelphia where Rooms were double the price and parking was an extra $45. Here parking is free and everything is set up to help you relax. Pond and Gazebo (they do weddings and business conferences). Will return!!

Steve A, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so glad you enjoyed your stay. Our guests are our top priority and we are always looking for ways to make your experience better. Our complimentary breakfast with made to order omelets are a guest favorite and I am glad you liked them. Small details make a big impression, which is why we always make sure the rooms are spotless and well taken care of. We look forward to your next stay. Best wishes, Steve Angeline Owner

"A Beautiful Best Western"

5
01/06/2018

This hotel is very pretty. The lobby is grand, clean and spacious. The rooms are large; breakfast is great. Their is a chef who cooks made to order omelets. There is a restaurant on site. There also is a kerig coffee maker in the room and in the lobby. Close to the Brandywine Museum and Nemours Estate.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
From check-in to check-out we make sure every little detail is taken care of. I am glad you appreciated the cleanliness of our hotel as well as the complimentary breakfast. We appreciate you taking the time to review our hotel and we are so glad you had a five-star experience. Next time you are in the area we hope you make our hotel your home away from home. Best wishes, Steve Angeline Owner

"Nice Hotel"

5
30/05/2018

This an excellent Best Western. The property is very well kept and the rooms are super clean. The breakfast is excellent and plenty of seating. The staff is very easy to deal with and check-in and check-out is a breeze. Would say this is one of the best Best Western we have stayed at.

"Great Hotel especially if going to Talen Energy Stadium"

5
30/05/2018

We booked this hotel based upon the great reviews and were not disappointed. We stayed here because we attended a soccer match at the Talen Energy Center. Good area with restaurant and shopping options. Have not stayed in a Best Western in many years due to the decline in the brand. This hotel shows the vast improvement in the hotel chain. Highly recommend this hotel if you are in the area.

"Best choice on Memorial weekend."

5
29/05/2018

After sad experience with Brandywine River Hotel on Chadds Ford on reservation, I've got blessed with one the best accommodation on Best Western Plus Concordville Hotel, Glen Mills, PENNSYLVANIA. The hotel building , amenities and staff are excellent.

"Very nice place to stay"

4
29/05/2018

We stayed at the Best Western in Concordville for six days while visiting friends and family in Pennsylvania. Very nice place to stay. Clean, great bed, good breakfast, very attractive setting. Would definitely stay there again.

"Lovely hotel, great location and excellent breakfast"

5
27/05/2018

Everything good about this hotel. Staff welcoming and helpful. Public areas very attractive and open Room well equipped, clean, and spacious, excellent shower. The location is perfect to visit Longwood Gardens. The included breakfast was absolutely great - really good hot food, freshly made, great selection of breads, pastries, fruit and cereals. Just nothing I could fault it on - very heavily recommended.

"Great hotel and service"

5
25/05/2018

As a couple we decided to go for the President's Suite. Wonderful accommodation at a great price. Rooms were large with all the amenities you could ask for. I've never stayed at a Best Western before but it will now be my

"Very nice hotel and a great value"

5
23/05/2018

I've stayed at the Concordville BW many times over the past 4 years. It's always been a good experience and can be a good value when you book at the right time. There are less expensive options in the area, but none are better at combining good service with clean, modern rooms and reasonable prices. They offer a large suite on the top floor that's outstanding. I highly recommend.

"nice stay"

5
20/05/2018

Rooms were clean, beds were cozy, liked having breakfast in the morning, friendly staff i would definitely recommend staying at this hotel if you are in the area, we came for a wedding at concordville inn so it was very conveniently located

"Wonderful place... found it on-line"

5
18/05/2018

I had never been to this area of Pennsylvania before. I was looking on-line for hotels and found this hotel. Wonderful experience! The staff was tremendous ( Kim, the dining manager and Tony, the breakfast chef) did an outstanding job. The appearance of the motel was very nice (paint, windows, etc) The grounds were like a park (freshly mown lawns and three gazebos) The rooms were impeccably clean. All the fixtures were well kept and functional. There is no restaurant or lounge connected to the hotel itself. But, both are literally a one minute paved walk directly from the hotel. I would highly recommend staying here. Great experience!

"An Exceptional Combination of Price and Value."

5
16/05/2018

Best Western Plus Concordville Hotel is an exceptional hotel. Here is why: • Well decorated clean rooms, with welcoming exterior (garden decorated for the season). • Friendly staff led by exceptional general manager. • Provides excellent custom omelets Monday-Friday. • Located near some of the top gardens in the US, as well as good restaurants, Brandywine River Museum, and many other sites. If you are visiting the area try the Best Western Plus Concordville Hotel.

"Fantastic Hotel"

5
16/05/2018

Beautiful newly renovated hotel with all new everything! Room was very comfortable and clean. Although we didn't use them, we were very impressed with the pool area and fitness room which seemed much nicer then recent locations we were at. And the arcade room!!! If we had kids with us, this would have been a welcome area to entertain the family. Can't say enough about the breakfast offering. It was hands down, the best one we've experienced so far at a Best Western location.

"Beautiful Hotel"

5
14/05/2018

Prepare to be stunned when you first enter this beautiful hotel. All white marble two stories high including semi circular staircase. Attentive staff just adds to the experience. I have never reviewed an elevator but wait till you see these. Guest rooms are very nicely appointed and the beds so comfortable they beg you to lay down. Bathrooms are beautiful. Wake up to a morning breakfast that is sure to be a great way to start your day. They have an omelet station where your omelet is made to order. The food bar always has tasty bacon and sausage with breakfast potatoes etc.. Fresh fruit is that ...fresh... and the coffee good.

Steve A, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for your wonderful review! I am so glad to hear that you enjoyed your stay. We want to make sure everything is perfect for our guests, and it sounds like it was. Our rooms are well taken care of by our staff. I am also glad you had a chance to try out the complimentary breakfast. We always make sure it is tasty and fresh. Next time you are in the area we hope you make our hotel your home away from home. Best wishes, Steve Angeline Owner

"Near Longwood Gardens"

5
08/05/2018

This. property is well maintained, very clean and. comfortable. Breakfast is more than coffee and danish. The omelet station is a delightful option. Great location for visiting Longwood Gardens and DuPont Mansions.

Steve A, General Manager at Best Western Plus Concordville Hotel, responded to this review
I am so glad you enjoyed our complimentary breakfast. We believe that a good day starts with a filling breakfast. Speaking of a good day, I am glad your whole stay was comfortable. I am pleased to hear you were able to explore the area, and I hope to see you again soon. Best wishes, Steve Angeline Owner

"KIddos loved it"

5
08/05/2018

My mom and I stayed here over the weekend with my 2 and 3.5 year old boys. They accommodated my request to have a 1st floor room due to a double stroller and arriving late at night. We spent a lot of time in the game room and pool, they had a blast! It was so convenient to have breakfast right there, with a lot of options, so we didn't have to drag the boys back and forth. I would definitely stay here again when we are in the area.

Steve A, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are happy to assist you in any way possible. I am glad that you and your boys enjoyed the hotel. Kids love our pool, and everyone loves our complimentary breakfast. I am glad you utilized both. We greatly appreciate you taking the time to review our hotel. I am so glad you had a five-star experience. Next time you are in the area we hope you choose Best Western. Best wishes, Steve Angeline Owner

"Lovely Surprise, Luxurious Hotel"

5
01/05/2018

We were in Aston, PA for our Grandson's hockey game and needed a place to stay.... found getaroom on the TA site and booked...what a beautiful hotel. We were a very late check-in and the staff was so sweet. Made us feel very welcome... The grounds and the lobby are magnificent. The included buffet breakfast with omelet station was the nicest 'included breakfast' we have had in years.... I hope we have to visit again soon. It looks as if they do weddings...awesome photo ops. Would definitely stay here again!!??

"Great Place To Stay"

5
20/04/2018

Clean, like new accommodations with a good restaurant, the Concordville Inn adjacent to Hotel. My wife and I arrived at Noon, had a good relaxing lunch at the Inn, and the hotel allowed an early check in so was able to get some rest before attending a organization meeting at the Concordville Inn.

Steve A, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so glad you enjoyed your stay at our hotel. We do all we can to accommodate the needs of our guests. I hope you had a wonderful meeting. One of the favorites among our guests is the complimentary breakfast. I hope you had a chance to try it out. We look forward to seeing you again. Best wishes, Steve Angeline Owner

"Comfortable and clean"

5
19/04/2018

My mother, daughter and I stayed at Best Western Plus Concordville for one night before going to Longwood Gardens the next day. Check-in was quick , and all of the hotel we saw was very clean. Our rooms were clean, the beds comfortable, and we had plenty of space. The complimentary breakfast in the morning was ample and my omelette was delicious! I definitely would stay here again.

Steve A, General Manager at Best Western Plus Concordville Hotel, responded to this review
I am so glad you enjoyed your stay with us. Even though it was only for a short time it sounds like you were able to experience all our amenities such as our complimentary breakfast. I hope you had a wonderful time with your mother and daughter at Longwood Gardens. We hope to see you again soon. Best wishes, Steve Angeline Owner

"Superb hotel"

5
19/04/2018

Best Westerns (in my opinion) can be hit or miss. This one is a firm hit. Really smart hotel set back from the road. Quiet location, roadworks going on currently but these didnt cause any impact. Tidy, smart, clean and comfortable rooms with good beds. Good space. Little limited on evening meal options but you can cross the road and take a five-ten minute stroll to some good restaurants, shops, starbucks etc. Great fitness room, nice pool - although a tad cool and could do with being open from 6/7am not 9am as it restricts an early swim. Included breakfast was really nice, good choice of items, omelette chef in the week and a waffle station - good mix of items. Staff were all good, friendly and no issue. Would stay her again for sure. About 25 mins to PHL airport, 10mins to West Chester. Nice for business or tourists exploring the area, good base.

"Great deal!"

5
16/04/2018

We were visiting friends in the are and were pleasantly surprised with everything! The check-in was efficient. The staff were friendly and helpful. The pool was refreshing. The breakfast was plentiful. We also enjoyed the hotel restaurant. We would return!

"Really nice place to stay"

5
15/04/2018

We stayed here for one night and did not use all of the hotel amenities. The hotel is very nice and appears to be brand new or recently renovated. Our room was nice and clean and breakfast included a chef at an omelet station. There is a restaurant on the property; we had pulled into the hotel after the prime dinner hour however the restaurant served us well and the food was good.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
I am glad to hear that you were pleased with every aspect of our hotel. No matter the hour we are committed to providing our guests with quality service. I hope you had a chance to try our complimentary breakfast while you stayed with us. I am glad to hear the hotel was comfortable and we hope that the next time you are in the area you will make Best Western your home away from home. Best wishes, Steve Angeline Owner

"Though I was gratned a early checkout face to face with the front desk, the charge still appeared."

5
13/04/2018

Horrible Customer Service! I needed to check out a day earlier then expected so at 1030a on a Saturday morning I approached the front desk clerk (Deb?) and requested a late check out for 1pm. The desk clerk asked me why? I replied because I don't feel well. Never have I've been ask that from any hotels before and I found it quite partculiar, but no big deal - BW likes to know these things. The desk clerk entered the excuse into the hotel computer. I returned home. 2 days later I check my credit card statement and BW charged me for the room that Saturday night. I called and complained. They said they have no record of me requesting a late check out. What a bunch of BS! Check your records again and check the security cameras. I know that that desk clerk typed my request into her computer and now I am getting boned. Never again will I stay at a Best Western. I received a voice mail from Meg (the mgr) saying that I was within the 24hr cancellation timeframe. How come the desk clerk never mentioned that to me? Deb didn't seem incompetent to me. Just a nasty tactic Meg the Mgr uses on her customers. Never again will I stay at a Best Western. I will stick with either Hilton or Marriott. I never encountered a problem with them... ever. It's no wonder they lead the way in customer satisfaction.

"Awesome!"

5
08/04/2018

We had the pleasure of staying in this hotel for 5 nights last week. I have to say it is the best BW hotel we have EVER stayed in. The staff are awesome and very helpful, anyone we encountered were top notch with customer service. The rooms are very nice, along with the grounds. Breakfast was amazing, their coffee the best I've had at BW. Book your stay with confidence:)

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so glad that you enjoyed your stay. Our staff is committed to going the extra mile to make our guests feel welcomed and comfortable. I am glad you enjoyed our hotel and especially the complimentary breakfast. Breakfast is the most important meal of the day which is why we always provide nutritious options to get you started on your day. We appreciate you taking the time to review our hotel and are happy it was a five-star experience. Next time you are in the area we hope you make us your home away from home. Best wishes, Steve Angeline Owner

"This hotel had one good surprise after another"

5
03/04/2018

You're booking a one night hotel stay for a weekend getaway for your birthday over Easter holiday so you can visit some area wineries. The ratings for this hotel, perfectly centrally located, were tops. So we booked. Easy to find, ample parking, even on a property with a long respected restaurant tbat delivers room service. Check in was pleasant with free fruit to welcome you. The lobby... a marble explosion... a bit much but they tried to go for opulence. The rooms... very comfortable with all the little amenities and a nice sink into bed. The breakfast... not just your normal fare... real fresh eggs, chunky juicy sausage, fresh biscuits with sausage gravy, fresh oatmeal, waffles, a cereal bar, fresh fruit. If you couldn't find what you liked here, you're a true fuss pot. Delicious! To top it off... in the morning we opened our door and there was a full size Easter basket on the latch, filled with little candy treats. Wow! What a lovely surprise. We will definitely stay again when here in the area.

"Weekend stay with little kids"

4
30/03/2018

Definitely worth it for the price! Came for a weekend to visit friends so we weren't in the hotel room often, but with two little ones, the pool and breakfast were perfect. Very clean and spacious. Also, staff was very friendly and patient with my noisy kids. Highly recommend.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
We are so pleased to hear that you had a wonderful time during your stay with us. We have found that everyone loves a good pool and breakfast regardless how old you are! I am glad to hear you were able to utilize both! We always strive to provide complimentary amenities like breakfast to enhance our guests' experience. I am happy to hear that our staff was friendly from beginning to end. We hope to see you and your family again. Best wishes, Steve Angeline Owner

"excellent hotel for reasonable price"

5
26/03/2018

Absolutely a gem of hotel outside of Philadelphia and close to south New Jersey. All the staff members we dealt with were excellent , helpful and kind. The breakfast was clean, plentiful and fresh. Great choices for in-room coffee.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking time to review our hotel! We are always looking for ways to improve and nothing makes us happier than our guest's satisfaction. I am glad you found the staff warm and inviting. Our complimentary breakfast is a favorite amongst our guests and it sounds like you had a chance to thoroughly enjoy it. We hope to see you again soon. Best wishes, Steve Angeline Owner

"CONCORDVILLE, PA"

5
12/03/2018

Had business in the area, booked room via EXPEDIA, and upon arrival, was very pleasantly surprised.The facility is beautiful, clean, and very modern. The staff were excellent, and very friendly. would highly recommend.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Our hotel is committed to providing you with the best service possible, and it is wonderful to hear that you had an all-around great experience. Our staff strives to bring the utmost professionalism and service to our guests. We hope you had a chance to check out our complimentary breakfast while staying with us. Thank you for your recommendation and we hope to see you again. Best wishes, Steve Angeline Owner

"Very clean and modern hotel with excellent breakfast"

5
12/03/2018

This hotel was very modern and clean with top quality beds. The breakfast alone was worth it, and I don't normally eat hotel breakfasts, but they had a guy making omelettes fresh who was excellent. Just check-in is slow.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Complimentary breakfast is a trademark of Best Western and we are happy to uphold those expectations. I will agree with you—our omelets are fantastic. A night of rest is crucially important, which is why we have made sure our rooms are up to par. I appreciate your feedback on the check-in process. We are always looking for ways to improve. Next time you are in the area we hope to see you again. Best wishes, Steve Angeline Owner

"Loved this hotel"

5
08/03/2018

We came to the Best Western Plus to escape driving in the recent snowstorm. It exceeded most expectations. There was some type of mixup with Hotels.com and Guest Reservations. We paid for a king suite, but Hotels.com sent it as a standard room. This was rectified by Best Western graciously upgrading us to a 2 bedroom family suite with 3 TVs and 2 bathrooms. It was immaculate. The room itself was thoughtfully laid out and tastefully decorated. An improvement could be made , however, with communication between housekeeping and the front desk, as the room was actually ready for us about 45 minutes before I inquired. We patiently waited in the lobby while we thought the room was getting ready. We dined at the nearby Concordia Inn which is a short walk through the upper parking lot. There is also a bar with a dining area in the bar area of the Inn. The included breakfast was exceptional. Also there was a lot of room to sit and eat breakfast to help avoid waiting for a table to be vacated. This is a well run hotel in a prime location across the street from CHOP. An outdoor shopping area with restaurants is also nearby. You won't be disappointed staying here.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Snow storms are nasty things to drive in. I am glad you took shelter at our hotel. We will always provide a comfortable resting places for our guests. We apologize for the booking mix up, but I am glad our front desk could get everything squared away for you. Thank you for your feedback regarding the housekeeping communication. I apologize for that inconvenience. Our location and complimentary breakfast is a highlight amongst all our guests, and I am glad you enjoyed both as well. If the storms ever get bad again we hope you will take refuge with us. Best wishes, Steve Angeline Owner

"Still my preferred choice"

5
26/02/2018

There are many hotels to choose from closer to my destination, but this is the one I will always choose. The staff recognizes me and always makes me feel welcome. The lobby is gorgeous. The garden, pond, and gazebo are charming (though I miss the ducks). There's an indoor pool and exercise room and an outdoor patio off the pool. The rooms are clean and well-appointed. The complimentary breakfast is good, and definitely have chef Terry make you an omelet (though he's not there on weekends); they are delicious. I always look forward to staying here.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to share your five-star experience. No matter where you are traveling it is important to have a welcome greeting when you get to your location. We are so honored that we can provide this welcoming to you every time you stay. I am so glad you appreciate the hotel interior and exterior design. Attention to detail is what sets Best Western apart. Chef Terry makes fabulous omelets and we encourage all our guests to experience the deliciousness. We look forward to your next stay! Best wishes, Steve Angeline Owner

"I felt like I was staying in a 300 dollar plus a night hotel"

5
15/01/2018

This was the best hotel we have ever stayed in for the money. We wanted to stay outside Philadelphia and just drive in for a day's visit and I picked this place. The staff is very friendly and informative making everything crystal clear. The entire hotel inside and outside the room was spotless. Good size room also. To top it off we had an omlet chef for our breakfast with the breakfast included in the very reasonable priced stay. Don't hesitate to stay here!

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
We are so glad you enjoyed your stay with us. We strive to make sure that all our guests leave satisfied. Our staff works hard to keep everything spotless and in tip top shape. At Best Western we always provide our guests with a complimentary hot breakfast, and I am so glad you took advantage of this amenity. We greatly appreciate your high praise, and we hope that next time you are in the area you make Best Western your home away from home! Best wishes, Steve Angeline Owner

"Beautiful Hotel, Very caring staff..."

5
08/01/2018

I highly recommend this beautiful , clean Best Western with a very caring staff , indoor pool , fitness center and even a game room. The Historic Concordville Inn is also on the property and the food is just exquisite.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for your recommendation! We love hearing from our guests. I am glad you enjoyed your stay on our property. Our staff makes it their priority to make sure your stay is as enjoyable as possible. Our food is a highlight of the trip and we hope you had a chance to enjoy our complimentary, hot breakfast. Next time you are in the area we hope to see you again! Best wishes, Steve Angeline Owner

"great overnight stay"

5
08/01/2018

We had read the reviews and decided to book a night at the hotel. It exceeded our expectations. We would stay here again when we are in the area visiting Longwood Gardens. The made to order omelet station was a treat and delicious.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for your five-star review! We are so thankful that our hotel exceeded your expectations. We are always striving to make the best even better. Our made to order omelets are to die for and they are just the cherry on top of the complimentary, hot breakfast that we provide to all our guests. We look forward to seeing you again during your next stay with Best Western. Best wishes, Steve Angeline Owner

"Excellent hotel and staff, stay after stay & day after day."

5
07/01/2018

The staff of this beautiful hotel is exceptional. Rooms are wonderful and well-taken-care-of. Breakfast is wonderfu and fresh. Tony, the resident breakfast chef is talented and creative. Don't miss a breakfast when you are here.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
We are so glad you enjoyed your stay! All our staff works very hard to make sure that our guests are taken care of. I am so glad you found the rooms well taken care of and the staff accommodating. Our complimentary breakfast is a hit amongst our guests and we are so glad you made sure you were there every day. Next time you are in the area we hope you make Best Western your home away from home! Best wishes, Steve Angeline Owner

"Great stay"

5
06/01/2018

Great hotel. Accommodations were fantastic. The place has everything you would want. Area has plenty of restaurants and places to do things in a short distance. Staff members are great. They care about their business and guests.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to review our hotel! We always look forward to hearing from our guests. I am glad you found plenty of things to do in the area during your stay with us. Our staff is committed to our guests, and we are pleased you were happy with your experience. I hope you had a chance to try out our complimentary breakfast. We hope to see you again soon! Best wishes, Steve Angeline Owner

"Once again, a fabulous stay at BW Plus"

5
04/01/2018

We had stayed at this hotel during the summer and liked it so much that when we planned a trip with family, this is where we all stayed. An excellent location for Longwood Gardens, restaurants, stores and more.

"Warm Welcome"

5
04/01/2018

Outstanding experience at the Best Western Concordville Hotel. I have family in the area and choose to stay here exclusively when I come back to visit. Chef Tony is the BEST! Custom omelets in the morning--no better way to start the day. Great value, consistent high quality and service. Cheerful, accommodating staff.

"Best Western Plus near Longwood Gardents"

5
01/01/2018

The Best Western Plus was a great value and a convenient to Longwood Gardens. The room was clean, the beds were comfortable and our special requests were taken care of us. I would choose this hotel again when in the area.

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Our staff is committed to making our guests stay as enjoyable as possible. I am glad you found everything clean and in wonderful condition. We hope you had a chance to enjoy the hot, complimentary breakfast prepared every morning for our guests. Cheers to the new year and to seeing you again in 2018! Best wishes, Steve Angeline Owner

"Wonderful!!!"

5
31/12/2017

This hotel is lovely! The rooms beautifully appointed and clean. The staff is friendly and helpful and eager to be of assistance. The breakfast they serve is very good with ample choices. They have a very nice pool and game room too! Definitely make this a stop when you're in the area!

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
We are so delighted that you had such an enjoyable stay at our property! We appreciate your high-praise of our various amenities and customer service. Our goal each day is to ensure that are guests have a relaxing and memorable stay at our hotel. Thank you for your recommendation and five-star review. We hope to see you again soon. Happy New Year! Best wishes, Steve Angeline Owner

"Wonderful hotel"

5
31/12/2017

I have stayed at this hotel numerous times and have never been disappointed - staff are always friendly and helpful - rooms are clean and comfortable - breakfast is grest - restaurant is awedome - I highly recommend this hotel !!

HionisProperties, Owner at Best Western Plus Concordville Hotel, responded to this review
Thank you for choosing to stay at our hotel whenever you are in the area! We are happy to know that you took full advantage of the various complimentary amenities we offer around our hotel during your stay. In addition to our amenities, we are delighted to hear that you found our staff to be friendly and helpful. We appreciate you taking the time out of your busy holiday schedule to write a review about our hotel. Thank you for your five-star review! Best wishes, Steve Angeline Owner

"REAL breakfast with a Longwood Package"

5
28/12/2017

I've done Longwood + hotel packages and this has been the best hotel in my experience. It was a bit farther from Longwood than expected, but it was close to plenty of shopping and restaurants. Best of all, in the morning they served a REAL breakfast, with a custom omelet station. We stayed at the hotel during some sort of ice hockey gathering, but the room and hallways were quiet despite the teens, and the super man making the omelets managed to keep the line moving and everyone fed. The hotel was clean, attentive staff present, and the bed was comfortable. It was convenient to have untimed Longwood tickets to go in whenever we wanted.

"Wonderful hotel"

5
27/12/2017

This hotel is beautiful, looks recently remodeled . Great location. All staff very helpful and friendly. Breakfast was very good which included Chef made individual omelets. The restaurant next door was very convenient.

"Nice new hotel close to Longwood Gardens "

5
25/12/2017

If you are staying late for a light show at Longwood Gardens, this is a terrific hotel to spend the night. Nice, clean rooms & a fantastic buffet breakfast. Kudos to the omelette chef - he works several pans at once like an octopus. Very friendly hotel staff.

"Gorgeous!"

5
25/12/2017

The hotel is eye catching from the road & the inside is just as lovely. Loved the room, the bed, the lobby, & the gazebos/landscaping were awesome. Great staff--everyone very polite & friendly. Will stay again!

"Great Stay"

5
23/12/2017

Booked this hotel online, turns out there was a mix-up with the pricing online but the hotel still honored the very affordable pricing. The room was very clean and spacious but cozy. The bed was super comfortable. Bathroom was great. Breakfast was delicious. Would definitely stay again. Great location close to many shops and restaurants.

"We really enjoyed our stay!"

5
19/12/2017

We stayed here to attend the Army Navy Football game. Easy access to highway to get into and out of Philly. The hotel was beautifully decorated for the holidays. The front desk staff was very welcoming and provided us with immediate attention upon arrival. We had the one bedroom suite and there was plenty of room for us to move around. The room was clean, bedding was comfortable, entire staff was very friendly. We would stay here again. Breakfast selection was more than we anticipated and there was plenty of seating. Great hotel at a great price!!

"Weekend at Concordville"

5
19/12/2017

We purchased the package including Longwood Gardens, the art museum and Winterthur along with dinner at the Concordville Inn. We had a great time and enjoyed the hotel and the activities and the area.

"Great stay. Beautiful Hotel."

5
18/12/2017

Nice quiet area. Restaurant and bar on premises. Also, other places to eat nearby. Hotel was exceptionally clean, and lobby is beautiful, as were the rooms. Breakfast was ok, with scrambled eggs, sausage, potatoes, fruit, breads, yogurt, waffles, juices and coffees.

"Good value hotel"

5
18/12/2017

I stayed overnight for a company event (held at the hotel ballroom). The property was really well maintained, the room is clean and spacious, everything in working order. The complimentary breakfast has both hot food, cold food, and made to order options which was very good and tasty. The staff who I encountered were all friendly and helpful For what I paid for the night, I thought it was really worth it.

"Dissapointing"

2
18/12/2017

I was really disappointed with the attitudes of the people at the front desk and on the phone when calling for reservations. The maid walked in on my husband after being told to wait. When I told the front desk at check out it didn't seem to be a concern of theirs.

"Excellent Experience"

5
13/12/2017

The hotel décor was new and fresh. Our room was a great size for the price. Complimentary breakfast was delicious and was the best we ever had at a hotel. I really appreciated the made to order egg station. We have already recommended this hotel to co-workers and family members.

"Best Best Western"

5
10/12/2017

We have stayed at the Concordville BW often and always had a great experience . The hotel has a all marble lobby and staircase , the rooms are large , well decorated and very comfortable . Staff friendly and accommodating. The breakfast is exceptional with real china plates and no plastic utensils. Cooked to order breakfast omelets by a special chef , All amenities make for a great stay !

"Very very nice"

5
07/12/2017

We were going to a wedding in the area and another hotel had a block of rooms reserved. We called and they made it as difficult as possible. We got fed up and called here. They couldn't have been nicer. The price was better and it was closer to the venue. They included a very nice breakfast. The rooms were clean, roomy and most importantly the bed was extremely comfortable.

"Ideal for visiting the Brandywine Valley."

5
07/12/2017

Perfect location, extremely clean and comfortable Best Western. Staff was helpful, welcoming. Convenient to visiting Brandywine Museum (Chadds Ford) and Longwood Gardens. Breakfast, with made to order omelets, was a delicious surprise.

"Clean, comfy, quiet"

5
07/12/2017

Stayed here for a night while in the area for a class at Longwood. The rooms are a good size, immaculately clean, very quiet. Location is great. Breakfast is a step above the usual, especially the omelet station. Definitely recommend if you are in the area.

"Better and Better . . ."

5
06/12/2017

The Best Western Plus Concordville Hotel seems to get better and better each visit. Here is why: 1) Customer focused. 2) Very comfortable, clean rooms in a pleasant atmosphere. 3) Offers the best in class custom omelets Monday – Friday. 4) Provides wonderful seasonal decorations. 5) Near some of the top gardens and mansions in the country, as well as many other attractions; true Americana. 6) Lots of very good restaurants nearby. If you are visiting the Brandywine area, checkout this wonderful hotel.

"Nice stay"

5
06/12/2017

This is a beautiful hotel, rooms are nicely appointed, bed was comfortable. It was clean, internet was fast, TV had too many channels. The check in/out staff was very friendly and helpful. Breakfast was nice, the chef made us wonderful omelets and there were plenty of options.

"20th Class Reunion"

4
28/11/2017

Stayed two nights for my high school class reunion. The location is great and the property is updated and well maintained. The lobby is impressive and the room was comfortable. I didn't have breakfast but it appeared to have a large selection. I requested a late checkout and they accommodated with no problem. The internet seemed slow in the rooms, but not so slow that it wouldn't work. No real complaints.

"Excellent stay except for billing"

4
25/11/2017

Because I have credit alert on my card, l recieved an alert when my card was charged for the room. It was for $50.00 extra for us to use the restaurant behind the hotel. We didn't use it. I didn't appreciate this additional charge and now have to monitor the card for the final cost.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are glad you had an excellent stay! The incidental charge is typical of most full-service hotels. An additional authorization is taken at check-in for incidentals (including the restaurant). Our hotel authorization is an additional 50.00 per night and once guest checks out we release that authorization and then within a few days your bank should release the hold on their credit card. Best wishes, Steve Angeline General Manger

"Best Stay"

5
25/11/2017

We had a wonderful experience at the Best Western in Glen Mills, PA. The place was very clean everywhere we were. The beds were super comfortable and the breakfast was excellent. It is included in the room price which for everything they had was an amazing deal. they had an omelet station plus anything else you might want for breakfast. There is ample seating and folks coming by to take your plates and checking to see if we were doing okay.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to share your 5-star experience with us. We strive to make sure our guests have a wonderful stay and we are very pleased this was your experience with our hotel. We are glad you found our hotel clean and comfortable. Our complimentary breakfast is a staple of Best Western and we are glad you took full advantage of it. The omelet station is a favorite among our guests! We hope you will stay with us again soon! Best wishes, Steve Angeline General Manger

"Fun Place"

4
25/11/2017

Very Close to shopping center and Costco too. Long wood Gardens 8 Miles. Placer is very good with some road construction. Sofa bed is very uncomfortable. We stayed in Presidential Suite. Bathroom is ok too or small compare to other Best Western.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are glad you were able to enjoy our hotel. Our hotel is placed so it is easy to access many other locations in the area. We will take your feedback regarding the sofa bed and bathroom into consideration. Our staff hopes you had a chance to check out our complimentary breakfast during your stay with us. We hope to see you again! Best wishes, Steve Angeline General Manger

"Thanksgiving Treat"

5
25/11/2017

This was a real treat. We travel on most holidays and move to a different area each time. This time I invited two of my daughters and their families to stay here also. .All were really satisfied with the rooms and the service. . .

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
What a fun holiday tradition! Thank you for choosing our hotel for this Thanksgiving. We are so happy that you and your daughter's families were able to enjoy our hotel and have a positive experience! It is a priority of our staff to provide excellent service for all our guests and we are all pleased that is what you found. I hope you had a chance to try out our complimentary breakfast! Best wishes, Steve Angeline General Manger

"Great Hotel"

4
23/11/2017

The hotel was very clean and the lobby blew my mind away. The decorations they had for Thanksgiving and Christmas were incredible. The service was really great. One thing I was not happy about was their breakfast service. Breakfast is suppose to start at 6:30 am, but sometimes the hot portion of the breakfast would not come out till 15-20 minutes after. I can understand maybe 5 minutes, but for someone who needs to be at a conference or work this was a little bit of an inconvenience. They had a chef that made eggs every morning. This was great except he was usually fairly late as well. Otherwise this hotel was really good to stay at and when the breakfast items came out they were really tasty.

"Its like the Ritz"

5
20/11/2017

This is the Only place to stay in this area. Large Rooms and Suite accomodations. Nicely appointed everything. The morning BKF is outstanding in a large area with an Egg station as you like yours. The resturant in the back is top grade also. Plenty of parking at several levels This place Sparkles

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you so much for your 5-star review! Our hotel strives to do everything they can to provide for all of our guest's needs. We are so glad you enjoyed our complimentary breakfast. We appreciate you taking the time to review our hotel, and we hope the next time you are in the area we will see you again! Best wishes, Steve Angeline General Manger

"Compassionate in time of sorrow."

5
20/11/2017

Manager helped us to get a lovely affordable room while we were in the area for a funeral., even though they were very busy.. our room was clean, quiet, and very comfortable. The electrical outlets were at convenient locations which we appreciated since I used a CPAP.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
From all of us at Best Western we are sincerely sorry for your loss. We appreciate you choosing our hotel to help you through this difficult time. Our guests can always expect a clean, comfortable, and quiet room, and we are thankful you appreciated this. We wish you the best during this time of sorrow. Best wishes, Steve Angeline General Manger

"Passing through"

5
19/11/2017

This is a beautiful hotel well appointed and clean iand when I say clean very clean. From the outside of the hotel the parking lot was full and looked like they had a few events going on but inside the hotel was quiet and you couldn't hear anything from your room. Keep up the great work GM you have a beautiful property here and a great staff. You should be very proud of what you have here.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your 5-star review! We greatly appreciate you taking your time to share your experience with us! Our staff is glad you were pleased with them. Our hotel is designed to accommodate a large number of guests and we are glad you found your room comfortable. Thank you for your stay and praise! The next time you are in the area we hope you choose Best Western! Best wishes, Steve Angeline General Manager

"Great choice"

5
18/11/2017

Always clean, accommodating and pleasant. We always enjoy our stay here. The front desk staff couldn't be nicer. Breakfast is delicious and the breakfast room is always clean. Rooms are always clean from bathroom to the windows.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your continued business at our hotel. Nothing makes us happier than a returning satisfied costumer. Our staff is glad you find them friendly and accommodating. At Best Western breakfast is one of our specialties and I am so glad you have been pleased with it. We look forward to your next stay with us! Best wishes, Steve Angeline General Manger

"Great Hotel"

5
13/11/2017

Excellent hotel at a great price. The rooms are clean and recently renovated as well as the rest of the hotel. The A/C in room #428 was a little loud, but overall stay experience was excellent. Will definitely stay again.

"Great location for the Concordville Inn"

5
13/11/2017

Very nice hotel. Decent breakfast. Nice indoor pool area and fitness center. Unable to sign onto WIFI. It is very convenient if you have an event at the Concordville Inn. There is a walkway from the hotel connecting the two.

"Great Hotel - just where we needed to be"

5
13/11/2017

Large room - lots of extra facilities including pool, fitness room, etc. Excellent breakfasts with a wide choice. Staff really helpful. will not hesitate to stay next time we visit Brandywine Country.

"Don't give the front desk anything to do"

2
10/11/2017

Management needs to train the front desk crew. They dropped the ball on me repeatedly. They could not handle giving directions to the restaurant in the hotel costing me precious time and missing last chance for dinner. Then they failed to take any action on a notice to them that I would check out earlier than my prepaid reservation and I have not heard from them yet.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
I am sorry that you didn't find our front desk service to be helpful. As for the prepaid reservation, in order to receive the rate you received with the 1 year non-cancelable prepaid promotion, you are not able to check out early and have to still pay for all nights. To discuss further, please call the hotel at (610) 358-9400 and ask for the general manager. Steve Angeline General Manager

"Gorgeous and comfortable"

5
08/11/2017

The hotel is lovely inside and out with gardens and fountains. The room are large and beautiful. It was very quiet and restful. the breakfast had great selection and was well prepared. The staff even helped my husband by directing him to a nearby store to get a tie for the wedding we were attending.

"Awesome Place"

5
07/11/2017

i had an amazing stay here this weekend. amazing customer service. clean rooms, clean hotel, breakfast is amazing. comfortable bed, The new indoor pool is really nice. The art and Decor all around is beautiful. I would stay here again.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you so much for your five star review! We want all our guests to have an enjoyable experience at our hotel and nothing makes us happier than wen that is the case. We are so glad you had the chance to check out our complimentary breakfast! Our indoor pool is one of the recent highlights for our guests, and we are glad you had the opportunity to enjoy it. Next time you are in the area we look forward to seeing you again! Best wishes, Steve Angeline General Manger

"WORTH THE MONEY"

5
07/11/2017

Room comfortable, clean. Staff helpful and courteous. Amenities were very nice; indoor pool, arcade, fitness room and room service. Quiet at night. Family oriented. Interior and Exterior appearance was very welcoming.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so glad that you had a 5 star experience at our hotel! Our staff is committed to being friendly and courteous to all of our guests. At Best Western we want to make sure that you not only have a comfortable stay but also that you feel welcomed by our staff and facilities. Our team is glad that the hotel fit all your needs and we hope to see you again soon! Best wishes, Steve Angeline General Manger

"Concordville Best Western"

5
07/11/2017

Great motel, new, clean, nice bar and lounge, excellent breakfast. Nice outdoor seating areas. Much better than the average Best Western. Next to many shops and malls. Food and drinks at the bar/lounge were reasonably priced and good.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to review our hotel and we are so glad that you had a 5 star experience. We take priding in making sure our hotel does not only meet expectations but also exceeds expectations. At Best Western we know that the little details matter and we have applied that to every area of the hotel. We hope to see you again at our hotel soon! Best wishes, Steve Angeline General Manger

"Processed"

3
29/10/2017

Check-in was rushed without any explanations of amenities or breakfast. I had to look it up. No mention of Best Western Points I had accumulated. Was my room even redeemable with my points??? I was hoping for a healthier breakfast option ( oatmeal, not grits). Oh well, at least the bed was good.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We sincerely apologize for not taking the time to make sure you felt welcomed to our hotel. We try our best to have a wide selection on our breakfast and we appreciate your feedback. We will look into healthier options. Our front desk is not authorized to access your Best Western rewards account to see how many points you have, nor redeem them without you specifically requesting us to do so. We are pleased to hear you were able to have a restful night. Our hotel is always looking for ways to improve and we appreciate that you took the time to give us feedback. Best wishes, Steve Angeline General Manger

"great place to stay"

5
29/10/2017

One of the nicest hotels I have stayed in. Excellent breakfast that had a made to order omelette station. Fresh fruit bar and honey for hot tea was also appreciated. Rooms were clean, the beds were quite comfortable.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your 5-star review! We greatly appreciate you taking the time to review our hotel and could not be happier that you had such a positive experience. Our team has designed our breakfast to have everything you need to start you on your day. It sounds like you were able to get a good night's rest and an excellent breakfast to start you on your day, and that is exactly what we want for our guests. Best wishes, Steve Angeline General Manger

"Best Western Plus Concordville Hotel, Glen Mills, PA"

5
28/10/2017

Excellent hotel and beautiful grounds with a pond and gazebo where it can be very relaxing to just stand there and watch the geese and ducks. A very relaxing interlude. Meeting accommodations were comfortable with lots of good snacks and a great buffet lunch our first full day. Loved the breakfasts.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so glad you were able to have such an enjoyable stay. Our staff is committed to meeting our guests' needs and making them comfortable. We are so glad that is the case with your stay. Here at Best Western, we know that breakfast is the most important meal of the day and we take that seriously. Our staff is pleased that you loved the breakfast. Sometimes it's nice to take a moment and breath; we are so glad you were able to find a space to do that around our pond and gazebo. We hope to see you again soon! Best wishes, Steve Angeline General Manger

"Anniversary "

5
27/10/2017

Nice room but THE BEST snapper soup in room service even in a paper container with plastic spoon. As good or if not better than the old Union League that in its infinite wisdom did away with the century old recipe and delicacy that the nouveau clientele deemed obsolete. Looking forward to the entire celebratory weekend at the Inn Longwood Gardens.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your 5-star review! We are so glad that you enjoyed your stay. Everyone has their favorite food on our menu and we are glad you found yours in the snapper soup! We hope you also had a chance to check out our breakfast selection while you stayed with us. Best Western wishes you a happy anniversary and we hope to see you again soon! Best wishes, Steve Angeline General Manger

"great place for a conference"

5
27/10/2017

every year I attend, the hotel rooms are always clean and the staff is courteous. Being a short ride from the airport, this is a great location for people to be able to meet who have to come in from other parts of the country

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your 5-star review! We so appreciate you taking the time to review our hotel. Our staff is so pleased that you have found us welcoming and our rooms clean. We are always striving to give our guests the best experience possible! Our team is glad that you have found our hotel to be an excellent location for meetings. We look forward to your stay next year! Best wishes, Steve Angeline General Manger

"I made the mistake of leaving a 3 carat ring in the drawer when I checked Sam made sure it was there when I returned"

5
25/10/2017

It was a great trip with friends that I look forward to every year. Staff was professional and rooms were neat and clean. I was so impressed with my stay I booked the room for the same time next year.

"Excellent Hotel"

5
23/10/2017

This is a top of the line Best Western. Attractive decor, efficient and welcoming staff, comfortable rooms, better than average breakfast. Highly recommended. Location is good for Wyeth farm/studio, etc.

"Father of the Bride"

5
17/10/2017

This is an excellent wedding venue. It provides good value, excellent food, great service and has everything you need to put a smile on the face of your two hundred plus guests. My daughter and wife were thrilled and so was I. I have no complaints only praise.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
It was an honor to be part of your daughter's big day! Thank you for taking time to share your five-star experience with us. Our team strives to make every stay memorable and enjoyable and we are thrilled that is exactly what you experienced. We are happy to hear our accommodations were exactly what you needed. We hope you keep Best Western in mind in the future! Best wishes, Steve Angeline General Manger

"Pleasantly surprised by this hotel."

5
15/10/2017

We stayed a couple nights at this hotel while attending a nearby figure skating competition in Aston, PA. We were pleasantly surprised by the appearance of the property - both inside and outside. The grounds were well tended and attractive. The lobby was spacious, welcoming, and clean. The room was comfortable and quite. The breakfast selection was good and the food was very delicious. Overall, a very good value. We would definitely stay here again given the opportunity.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to hear that we were your hotel of choice while you were visiting for a figure skating competition. Our team appreciates you taking the time to share your 5-star experience with us. We value your feedback and are glad to know that you found our property to be comfortable and quiet. In addition to our hotel's appearance, we are happy to hear that you found our food to be delicious. Whenever you are back in the area, we hope you will choose to stay at our property again! Best wishes, Steve Angeline General Manger

"Close to grandson"

5
15/10/2017

We love this hotel. It's a 10 minute drive from our son, daughter-in-law and grandson. We try to visit once a month. The beds are comfortable and the breakfast is very satisfying. We love the location and the amenities.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your reoccurring business! We are so happy to know that we can be your home away from home when you are visiting your son and family. Our team appreciates your positive feedback and are glad you have had the chance to enjoy our various amenities we offer throughout our property. We know that there are many hotel options, but thank you for choosing to stay with us when you are town! Best wishes, Steve Angeline General Manger

"Really nice hotel!"

4
14/10/2017

We spent one night the first week of October to check out his hotel before an upcoming stay near the holidays with family. This hotel is much nicer than a regular Best Western. The connection to the Concordville Inn is very convenient for dinner. Folks at the front desk were super-helpful with a bunch of questions that we had about the rooms we had booked for the future. One note - the free breakfast buffet layout isn't so good if it's busy. Get there early.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We always want to provide our guests with an elevated level of service when they stay at our hotel. I am glad to know that our front desk staff was able to answer all of your questions about your upcoming stay. In addition to our customer service, we are happy to know that you enjoyed our various on-property facilities like the Concordville Inn. Our staff looks forward to seeing you again when you are back in town for the holidays. Safe travels until then! Best wishes, Steve Angeline General Manger

"Visit to Glenn Mills, Pennsylvania"

4
12/10/2017

Very nice facility in most areas. Helpful staff, clean, nicely landscaped, near major highways. I do have one negative and that is the bathroom had no ventilation. Very bad. I really enjoyed the people who worked at the morning breakfast. They were pleasant and willing to talk with you I started my day off on the right foot. If I had a question I got an answer from the people who worked at the hotel.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Our staff is pleased to hear that you found our team to be helpful and our property clean. We appreciate you taking the time to share your positive experience and feedback with us. Thank you for bringing the issue with the ventilation in the bathroom to our attention. We love to hear from our guests so that we can better understand how to improve our hotel experience. Our team hopes to see you again soon! Best wishes, Steve Angeline General Manger

"Wonderful Experience"

5
12/10/2017

Beautiful, clean hotel. Fitness Center perfect for our needs. Breakfast surpassed expectations with cook to order eggs. We will be sure to come back and stay as hotel location was convenient for business stay.

"Highly recommend"

5
04/10/2017

Pleasant hotel, very clean and comfortable, staff very helpful. Free breakfast is a great plus. Go on weekend when the Omelet Man is working - he is a treasure. Avoid rooms across from adjacent to elevators (noisy, especially weekend when there are weddings and such). Pretty easy access to hotel but construction on 322 may affect it. Restaurant is good.

"Nice hotel"

5
02/10/2017

Very well maintained hotel that was designed well both inside and out. Room interior was attractive and a cut above most hotel rooms in appearance. The design was sharp and sleek while still looking comfortable. Easy parking. Internet took a little effort to connect but worked well once connected.

"A winner"

5
02/10/2017

When visiting family in the area, this is where we always stay. It is the best for everything -- comfort, value, breakfast, and convenience. We never look elsewhere, as this has it all. Not always perfect, but as close as one could expect from any facility.

"Excellent hotel"

5
01/10/2017

Excellent place to stay. Very clean, attentive, courteous. I stayed for two weeks and felt as comfortable as I could without being at home. Breakfast was the best part Tony makes amazing omelette. Would recommend to anyone staying.

"My Daughter's Out of State Wedding"

5
01/10/2017

I had to attend the rehearsal and rehearsal dinner for my daughter's wedding on Thurs (9/28) and the actual wedding on Fri (9/29). My stay at Best Western Plus, along with six other members of my immediate family was tremendous. From the beautifully landscaped exterior to the immaculate, well appointed rooms and professional staff our stay was flawless. Highly, HIGHLY recommend this hotel.

"Concordville Hotel"

5
25/09/2017

This property is very well maintained and updated. This is the best room we have had in the last 16 BW we have stayed in. Although there was road construction it was an easy commute to down town Philadelphia from this hotel. The hotel staff were very helpful in giving us directions to down town.

"Great place to stay"

5
24/09/2017

Nice staff, courteous, great breakfast with fresh omelets made by a chef as you order, bacon and sausage isn't fake stuff. quiet atmosphere with great restaurant with bar located directly behind hotel.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for sharing your recent five-star experience at our hotel! We always love to hear from our guests. I am delighted to hear that you found our staff nice and courteous. Our complimentary breakfast is more than average. With a delicious assortment of hot and cold options, our guests never have to leave our hotel hungry. We work hard to ensure that your stay at our property is a positive experience and are pleased to hear that you enjoyed your recent stay. Our team hopes to see you again in the near future! Best wishes, Steve Angeline General Manger

"Exceptional Experience"

5
22/09/2017

This experience, involving both the hotel and its adjacent restaurant, was a continuation of our 50th wedding anniversary celebration, and it was exceptional in terms of service, food and overnight accommodations. If you're in the area,I highly recommend them!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Happy 50th anniversary! We are so delighted to hear that you chose to continue your celebration at our hotel. Our team is devoted to providing an elevated level of service to all of our guests and we are happy to hear that you enjoyed your recent stay. We hope that you had a chance to enjoy our complimentary breakfast and treated yourself to a fresh, made to order omelet. Next time you are in the area, we hope to see you again! Best wishes, Steve Angeline General Manger

"Best western"

5
21/09/2017

It was a very nice place kept very tidy very well the beds in the rooms were very nice and comfortable staff was very helpful I was quoted one price I got charged a different which was a bit disappointing overall quite nice

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We sincerely apologize for the price discrepancy! That is very unusual and we would like to help fix this issue if we can. Please give us a call at (610) 358-9400 and ask for the General Manager so that we can discuss further. Other than the price difference, we are happy that you enjoyed your stay! I look forward to hearing from you soon. Best wishes, Steve Angeline General Manger

"JUST LIKE HOME!"

5
20/09/2017

My wife and I have stayed at this beautiful location the past three years and think it is terrific. The grounds are beautiful, with flowers adorning the entrances. Breakfast is included each day, and a chef prepares various egg dishes. The staff is very helpful and accommodating, specifically Kim and Mary in the breakfast area, Jason and Clyde at the front desk, and Teodosia in Housekeeping. This hotel is well managed and you will definitely enjoy staying here, thus our 5 star rating!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for always making our hotel your home away from home! We appreciate your high-praise of our property and five-star rating. Our team is constantly working around the clock to ensure that our guests have a pleasurable stay at our hotel. In addition to the complimentary breakfast, we hope you indulge in some of our other amenities during your stay. We appreciate you taking the time to share your experiences with our staff and hotel. Our team looks forward to seeing your wife and you again when you are back in town! Best wishes, Steve Angeline General Manger

"Great amentities"

5
19/09/2017

The ease to local attractions and comfort made this a great stay. There is plenty of room to eat the hot breakfast every day. The breakfast has many choices. The fitness room was more spacious than most hotels. The game room was a fun bonus.

"Nice Hotel, Slow Service"

4
18/09/2017

The hotel is very nice. Check-in was fast and the desk clerk asked if he could help me to my room. Although I declined the gesture was nice with 2 children in tow. The bathroom linen was minimal for 3 guest. I called down and asked for one washcloth, after an hour wait I had to call down again. To cool our room through the night I had the fan on continuous and settings at 66°, still muggy.

"Top Notch"

5
17/09/2017

I thought I had turned in to the wrong hotel, pleasantly surprised. Top notch hotel. Stay would have been perfect, but I found the front desk staff to be, well quite frankly dry and unfriendly. Lacking on the smiles!! Again, hotel suburb!! They have 24 hour security, another plus with me.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to hear that you were pleasantly surprised when you arrived at our hotel. Our team works hard to keep our hotel's appearance up, so we appreciate the positive feedback. At our property, we want to provide all of our guests with a safe and comfortable stay. That is why we have 24 hour security throughout the hotel 7 days a week. I apologize that you didn't have a positive experience with our front desk staff and I will discuss this with our internal staff, but we are happy to hear that the rest of your stay was a positive one. We hope that you will chose to make us your home away from home again next time you are in town. Best wishes, Steve Angeline General Manger

"Great stay for business"

5
13/09/2017

This hotel is great. I stayed for business. Let me tell you, I had better service here than I've had at 4/5 star resorts. Staff is terrific. The bar/restaurant has great menu options. Tvs for watching sports or news. Fitness and business center. Complimentary breakfast is great! The omlet chef had been here 13 years! He's very friendly. Menu: Omlets with your choice of veggies meat, sides sick as bacon or sausage, cereal, bagels, fruit, oatmeal with toppings, coffee, juice, chocolate milk, you name it, they have it. Hotel is beautiful, very clean, accommodating. What else could you ask for when you are traveling out of town for business? Great experience.

"easy to stay here !"

4
13/09/2017

good service, convenient to Concordville and surrounding towns. well kept facillty with plenty of parking. adequate restaurant adjacent to this Best Western. a little dated but adequate. many other restaurants nearby with shopping mall within walking distance. Acme market with beer and wine sales AND a pub inside within that same walking distance. great value in the BW Plus !

"Great experience"

5
12/09/2017

Hotel and individual room were clean; friendly and helpful staff; super comfortable bed; awesome breakfast (including a customized omelet station). Great value (especially online price). I will definitely be back and highly recommend this hotel.

"Superb"

5
11/09/2017

Great service and accommodations - extremely friendly and helpful. Great area. Convenient location, centralized to alot of activities in the area. Very easy to work with and accommodating to our needs. A real class act.

"Best Western---Best Hotel"

5
10/09/2017

Great rooms, helpful staff and a great place for a wedding. We stayed at your hotel during a friends sons wedding and it was a great stay. Nothing disappointed. We met with Diana to finalize our sons wedding for this Friday, and she is fantastic! Thank you so much

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your positive feedback about our property! We are glad that you had an enjoyable time at our hotel. We love weddings and like to go the extra mile for each special day. Our team is focused on providing each guest an elevated level of customer service so that each stay at our property is a positive one. We look forward to your son's wedding this Friday. See you soon! Best wishes, Steve Angeline General Manger

"Wedding weekend"

4
07/09/2017

We would stay definitely stay again. Was very clean. Desk staff could be a bit more friendly. other staff in breakfast area and cleaning staff were more than helpful. Shopping and other restaurants were very close in proximity to the hotel.

"Best Rating Hotel in Glen Mills"

5
07/09/2017

My friends and family give 5 stars to this hotel. Everything is excellent. The service, the room size, cleanliness, the food is all very good. We were very happy to make the right choice to stay in this hotel and will recommend it to all of our friends.

"Highly Recommend"

5
06/09/2017

Very clean rooms. Very good breakfast. Very friendly staff. The only "negative" was there is road construction in the area which routed a lot of traffic on the road in front of the hotel and that really wasn't much of an inconvenience. Will definitely return. Don't let the low price fool you. I stayed less than a mile from this hotel and paid a lot more for a lot less.

"Getaway with Handicapped Son"

5
02/09/2017

My son is scheduled for serious surgery on his foot so we were looking for a convenient place to visit. The Brandywine Valley is near us, so we decided to spend a few days there. We chose the Best Western Concordville by looking at your web-site. We were not disappointed. The grounds are beautiful and the hotel from the lovely lobby to the well appointed and comfortable room was the perfect choice. The staff, both before our arrival and after went out of their way to make things comfortable for us, especially my handicapped son. The full breakfast buffet was outstanding. One of the best I have been to. The Chef at the omelet station was friendly and helpful, as was the rest of the staff throughout the hotel. The General Manager, Meg Rowe, was especially helpful to us during out check-in. The hotel is conveniently located to many of the attractions in the area and near a shopping center for convenience. The only problem we found was it is somewhat difficult getting into and out of the complex. It is located between two busy roads and the entrance was not easy to see. Other than that, we could not have made a better choice for our stay in the Brandywine Valley.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are pleased to hear that your stay at our property was comfortable for your son and you! Our staff always wants to make each of our guests feel right at home when they are staying at our hotel. The complimentary breakfast provided every morning is just another way we can say thank you for choosing to stay at our property. We hope the rest of your trip went smoothly and your son is doing well! Next time you are in the area, please consider us again as your home away from home. Best wishes, Steve Angeline General Manger

"Unaccommodating, Unprofessional, and Unethical"

1
31/08/2017

We set up a block of rooms with Concordville in May 2016 (15 months ago, at the time of writing), yet they just informed us a few days ago that they would be unable to accommodate our guests. The hotel's policy is not to add rooms automatically to a block, but to make the bride and groom call repeatedly to ensure that there are enough rooms available. As a result, my fiance called EVERY WEEK for the past month to check on the room block for our wedding in 2 months; despite this fact, when we we tried to add rooms a few day ago, we were informed there were only 2 left in the entire hotel. There were 2 other large groups visiting the same weekend as our wedding, which we were never informed about or advised to push our guests to book rooms earlier than normal. As part of our contract, we were supposed to have our suite comped the night of our wedding, providing we book 20 rooms. One would think that would be a red flag to hotel staff to ensure that we had the ABILITY to book 20 rooms, yet we were only given 10. We are expecting around 100 guests, all of whom will be travelling from out of town; needless to say, with the wedding over 2 months away at the time, very few guests would have booked a room that early. This is the only hotel that I had to specifically ASK if the hotel offered any kind of comp for the bridal suite and it is very clear that the hotel staff was trying to find a loophole to avoid comping our room. My fiance and I have contacted nearly 50 hotels in the past week, trying to find a place for our guests to stay. Luckily we were able to find another block at a nearby hotel in time, one that blocks 25 rooms at a time and automatically increases the rooms as needed rather than placing added stress on the couple. For any couple with a large portion of their guests coming from out of town, I would recommend finding a more accommodating place to stay; you could find yourself scrambling to find a hotel a few weeks out if you book at Concordville.

"Nice clean welcoming hotel"

4
31/08/2017

Stay at this hotel after spending the evening at Longwood Gardens. Great location! Nice clean and welcoming hotel and will stay with again. We didnt have time to enjoy the pool but the facility looked very good and will definity stay here again.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
I am sorry to hear that you didn't get a chance to enjoy the pool, but that is even more reason to come back and visit us again! We are delighted to hear that your stay at our hotel was so enjoyable and that you had easy access to various attractions in the area. Our staff strives to provide a clean, comfortable experience for our guests during their stay so I am pleased that our property lived up to those expectations. We appreciate you taking the time to share your positive experience with us and look forward to seeing you again in the near future! Best wishes, Steve Angeline General Manger

"My recent Stay 8/2017"

5
30/08/2017

The staff, the location, and the service was great, I highly recommend this location. The room was ready, the breakfast was hot, fresh and delicious, the chef at the omelet station was great, and there were plenty of amenities there if you just want to stay there and rest.

"Class Reunion Trip"

5
30/08/2017

This is the third time we have stayed at this property. It is convenient to everything we need and the staff is very nice. The breakfasts are great (the weekends have less selection however). We come up to visit family and this year was a class reunion and we enjoyed the hotel again.

"Fabulous hotel"

5
26/08/2017

Our stay at BestWestern Concordville was simply the BEST. The staff was so accommodating and there to meet our needs. The hotel is beautiful inside and out with plenty of blooming trees and plants. Looks like the perfect place for a wedding. The rooms are beautifully appointed with a Keurig coffeemaker in each room. The pool area, game room, and gym all look inviting. Each morning we looked forward to the delicious breakfast. Not only is there an omelet chef, but there are plenty of breakfast meats. There's something for every diet type including a yogurt machine with fresh fruit, pancake machine and a waffle maker, too. Several choices for juice and cereals in a clean environment. Eating at the Concordville Inn is also a must. The food is delicious and they have nightly specials. The broiled crab cakes are UNBEATABLE! There are so many historical places to visit nearby so that is why we chose the BestWestern as our hub. You will love this hotel.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you so much for your high-praise about our property! We agree with you that eating at our hotel is a MUST – even if it is just for our complimentary breakfast. Our custom-made omelets and various breakfast dishes will make you excited to get out of bed every morning. We hope that you took advantage of all of our amenities throughout the property. Next time you are in town visiting more historical attractions, we hope you consider us your hub again! Best wishes, Steve Angeline General Manger

"Excellent Stay"

5
24/08/2017

We were on a holiday trip to the gardens of Pennsylvania and Delaware and stayed at the BW in Glenn Mills. The room was clean, the staff was courteous and the accommodations were as expected and better.

"A great choice"

4
24/08/2017

Always a great hotel at the BW Concordville in PA. The Concordville Inn has a great bar and restaurant, and the food is excellent. Hotel beds are good, fairly comfortable but I don't like the pillows.

"Great visit Aug 2017"

5
23/08/2017

Really enjoyed this hotel! Was pleasantly surprised as I hadn't stayed in a Best Western in at least 2 decades. The free breakfast is extensive and features and omelet chef. Have not needed to be in contact with many staff but they all seem friendly. King bed room was several notches above average and everything was clean and felt recently updated. An excellent experience!

"LOVED! We will be back!"

5
21/08/2017

So my husband and I were not expecting too much from our stay. We just needed a place to sleep for the night after driving to PA from NJ, before we met up with family in the morning. The hotel aesthetic surpassed what we had envisioned. Clean, crisp, and super accommodating. The location is close to tons of places and restaurants. We needed to be at Longwood Gardens in the morning, and it was a short drive over. Breakfast was great, hot and fresh. We slept like babies and had a great time, even though we were only at the hotel for 12 hours or so. We will definitely book with BW in the future!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
I am so happy to hear that your stay exceeded your expectations and we were able to provide a clean, accommodating room for your husband and you! We appreciate you sharing your five-star experience with us. Even though your stay was short, I am glad that you were able to experience just a few of the various amenities we have to offer at Best Western. Next time you are in the area, I hope that you choose to stay at our property again! Best wishes, Steve Angeline General Manger

"Love this place"

5
21/08/2017

Best hotel in the area as far as we are concerned. Have family in Media & have stayed here for the past 3 years. Great service and sp very well.superb breakfast. The hotel is very clean and the appliances room are kept in great condition.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for always choosing to stay at our property when you are in town! We appreciate the opportunity to provide you a clean, quiet room to stay in every time you visit Pennsylvania. Our complimentary breakfast is always a great way to kickstart your day and we are glad to hear that you enjoy the level of service we provide all of our guests. We look forward to seeing you again when you are in town! Best wishes, Steve Angeline General Manger

"Great place to stay"

5
16/08/2017

This is the nicest place to stay in the area. The rooms are clean and the staff is cordial and helpful. The motel is extremely well maintained and managed. The breakfast was one of the best we have seen offered. Enjoyed our stay.

"Best western in concordville"

5
13/08/2017

This is by far the best hotel in the area! Great service and staff....great breakfast included! It is very clean which is always my top concern.....I always feel welcomed and safe while traveling on my own !

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you so much for taking the time to write your five-star review! We are happy to hear you enjoyed our hotel's complimentary breakfast and that our hotel's cleanliness exceeded your expectation. We hope to impress you again in the future. Safe travels! Best wishes, Steve Angeline General Manager

"A top-notch Best Western."

5
13/08/2017

Rooms clean, comfortable beds. Convenient location. Even served custom made omelettes one morning. An automatic pancake maker too which unfortunately stopped working. Looks like it may have been recently renovated. Can walk to on-site restaurant and bar. Popular location for wedding receptions and parties.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are pleased to receive your five-star review! We aim to go above and beyond for our guests, including made to order omelettes each morning included in our complimentary breakfast. We apologize for any inconvenience that the pancake maker malfunction may have caused. We hope to see you again in the future. Until next time! Best wishes, Steve Angeline General Manager

"Cold indoor pool, only downfall."

4
13/08/2017

Grand appearance, well manicured grounds, sparkling marble lobby and stairwell. Very nice rooms, well sized with comfortable beds. Beautiful shower and bath. Great free breakfast. Indoor "heated" pool was quite cold.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your compliments about our hotel! We are glad to know that our hotel property met your expectations and provided you a comfortable stay and delicious complimentary breakfast. We will take your comment into consideration about the indoor pool. See you next time! Best wishes, Steve Angeline General Manager

"Awesome Hotel"

5
11/08/2017

Outstanding hotel with large size guestrooms and comfortable bed. The free breakfast was a gem with a chef preparing omelettes. We ate dinner at the hotel restaurant(adjacent) building), again fabulous meal and service.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to know that we have earned another five-star review and were able to accommodate your needs. We are happy to hear that you took advantage of our amenities including complimentary breakfast and the convenience of being connected to a hotel restaurant. Safe travels! Best wishes, Steve Angeline General Manager

"Top Notch Best Western"

5
10/08/2017

I was very favorably impressed with every aspect of this hotel - appearance, cleanliness, spaciousness of room, service, fitness facility, and breakfast. As good an experience as I've had at a hotel for this price point.

"Great hotel"

5
08/08/2017

Have stayed at the Best Western Plus Concordville Hotel numerous times and have always enjoyed my stay. Staff is always helpful, rooms are comfortable and the breakfast is fantastic. Will definitely be staying there again

"Reasonable, Clean & Comfortable Hotel"

5
08/08/2017

Among middle-class hotels, this is the one of the best ones. They serve the hot omelette that is made in fresh for breakfast. It gives you an extra comfort to stay in this hotel. We stay this hotel for our daughter's ice skate competition, and we often leave early to practice. The omelette cheff was willingly to make one before the breakfast starts, and that was such a nice gesture. The room is slightly spacious than normal size, and the room and bathroom are very clean. Overall this place gives you very welcoming feeling.

"Family wedding"

4
06/08/2017

We stayed overnight after a wedding at the Concordville Inn which is next door to the hotel. The location of the hotel to the wedding site was Very convenient, no need to worry about drinking and driving, only a short walk across the parking lot and you are in the hotel. After a long day we got a great nights rest as the beds were very comfortable. Convenient refrigerator in room is nice to have a cold beverage or a snack for the night. The complimentary breakfast was a nice perk to wake up to.

"What a gem!"

5
04/08/2017

Tip top place! Beautiful hotel and the friendliest most efficient staff ever. And the breakfast is definitely not to be missed. This will be my new go to place when I'm back in the area, and am frequently.

"Great Value & Price; beautiful venue"

4
01/08/2017

I am a loyal, repeat guest at the Best Western Plus Concordville Hotel. It's consistently great for the awesome custom omelets during the week and friendly staff. Beautiful venue with lovely gardens. Don't forget to have the fried crab cakes at the Concordville Inn Restaurant--they are the gold standard!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for being a returning guest to our hotel property! Whether you are returning for the complimentary breakfast or the scenery, we are glad to have you back. See you next time! Best wishes, Steve Angeline General Manager

"THE Place to Stay"

5
31/07/2017

Our room was exceptional. The staff was friendly and professional, the hotel setting is wonderful and convenient. Tony, the breakfast chef, helps to make the hotel's breakfast one of the finest you will ever find. Trust me, I've never lied to you before. :)

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for taking the time to write a five-star review of our hotel! Tony is definitely a fan favorite and many guests return to enjoy Tony's omelettes. Complimentary breakfast is the best way to start the day if you ask us! Safe travels. Best wishes, Steve Angeline General Manager

"PERFECT"

5
31/07/2017

Hello fellow travelers I give you my word as a business and leisure traveler that this Property is amazing I stay exclusively at Best Western initially for the value but I continue to stay based on the quality cleanliness and courtesy of the staff

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
It is delightful to know that we have another returning guest. Thank you for your five-star review! We aim to give our guests the best experience possible with a staff that truly goes above and beyond and amenities that speak for themselves such as free wifi and complimentary breakfast. Until next time! Best wishes, Steve Angeline General Manager

"excellent service"

5
30/07/2017

Manager and staff very helpful and attentive. Free shuttle service to and from appointments was very helpful. Great breakfast with fantastic omelette station. Wished they would have wi-fi free rooms but hopefully that will come in to fashion at a later time.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Our free shuttle service is a great amenity for those needing to travel around the hotel during their stay. We are delighted to know you took advantage of it, and found it to be equally useful! Our complimentary breakfast is also a crowd-pleaser, with the made-to-order omelets always topping the list. We will take into consideration your request for wifi-free rooms, as we are always looking for ways to improve our guests' experiences and accommodate their needs. Thank you for sharing your five-star experience with us. We hope to see you again soon! Best wishes, Steve Angeline General Manager

"A Fine Hotel"

5
26/07/2017

This is one of the finest Best Westerns we have every stayed at, and we have been doing road trips for over twenty years. The property and the hotel are very clean and attractive, and the staff is pleasant and hard-working. We stayed here in July 2017, our first visit to the inn in about five years, and we agree that they still maintian the same high quality. The area around the hotel has become greatly built up (too much so) and traffic on the roads around the place is extremely congested.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Welcome back! We love hearing from repeat guests. We are delighted to know that, though five years have passed since you last saw us, you still find our hotel to be an exemplary example of our brand. Your review humbles us, and we are so grateful you continue to choose our hotel as your preferred lodging in the area. Thank you for sharing your five-star experience with us. To many more years! Best wishes, Steve Angeline General Manager

"Beautiful hotel near Longwood Gardens"

5
25/07/2017

This is a lovely hotel with a gym, pool, free use of the business center, & breakfast buffet (although not much for a gluten free diet) It is located near shopping, Whole Foods & Wegmans. There is plenty of free parking.

"Overnight stay"

2
25/07/2017

I needed to cancel my reservation prior to my stay less than a week out I was not allowed to and was not even given the option to cancel with a fee. Next time I will make sure I have a hotel that is accommodating to all of my needs

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We sincerely apologize for any inconvenience that this may have caused. Our property's cancellation policy for group rates is that any cancellation must be finalized 7 days in advance. For standard rates, cancellations can be made within 24 hours. If you have any questions about cancellation policies in the future, contact the Best Western Hotels and Resorts location directly as policies can vary by location. Steve Angeline General Manager

"Perfection!"

5
23/07/2017

We absolutely love this hotel the staff the rooms service food the amenities. We will definitely stay here again. I will always look for best Western plus from now on. The website really does give an accurate representation of the hotel.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your five-star review, Sandy! We are glad to hear that you will be returning to our hotel in the future. Be sure to take advantage of our amenities such as free wifi and complimentary breakfast during your next stay! Best wishes, Steve Angeline General Manager

"Great Surprise!"

5
21/07/2017

Extremely satisfied. Very pretty. Very clean. Very comfortable. Great breakfast. Wonderful help. Great location. Pleasantly surprised about the hotel and hope to find other Best Western Plus Hotels in our travels.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to hear that you found your experience at our hotel to be worth a five-star review! In addition to a beautiful property and excellent staff, we offer thoughtful amenities such as free wifi and complimentary breakfast. Until next time, safe travels! Best wishes, Steve Angeline General Manager

"Nice Facility/Great Breakfast"

5
20/07/2017

Anytime I visit our PA office, I stay at the Concordville Hotel. It is extremely convenient and a very nice facility. The breakfast is outstanding with the best omelet maker in Philly and a wide selection of other items if omelets are not your breakfast of champions. The beds are comfortable and the bathroom has a nice sink counter to hold all my stuff. The restaurant affiliated with the hotel has both an upscale and a bar option with different nightly specials. There are also many other restaurant and shopping options nearby for variety.

"Excellent!"

5
18/07/2017

Brought my family to town for a lacrosse tournament. They allowed us to check in early (which was very helpful). Staff was pleasant and helpful! Hotel was beautiful. We stayed in the Presidential Suite and had such a good time that we decided to stay another night!! We went to the Bar/Lounge for dinner on Saturday night and the food was very good. We waited too long for our dinners, however this may have been due to 3 weddings being on location. The waitress was very nice and helpful and apologetic for our wait. Pool was cold, but it's summer and the kids didn't mind! Game room was a hit! All in all we really enjoyed our stay! Great hotel! We plan on coming back in the future.

"good value, nice room, great breakfast"

5
16/07/2017

My room was updated, quiet, clean, and comfortable. Even the TV remote was reported to be clean. Staff was professional, and my breakfast omelette was made quickly to-order, and was absolutely delicious!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your five-star review, Brenda! We are so happy to hear that you were accommodated by a clean, comfortable stay complete with complimentary breakfast and free wifi. Omelettes are our favorite way to start the day. Safe travels! Best wishes, Steve Angeline General Manager

"Quick weekend getaway"

5
15/07/2017

Best Western Plus Concordville was a beautiful hotel with everything we were looking for. Our room with two double beds was very large, clean and comfy. The hotel staff was very friendly. The hotel was close to the places we wanted to visit, like Longwood Gardens and the Brandywine Battlefield. Would definitely use this hotel again.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to hear that our hotel was perfect for your weekend getaway and that you are our newest returning guest! Next time you stay, please take advantage of the amenities that we offer including free wifi and complimentary breakfast daily. Until next time! Best wishes, Steve Angeline General Manager

"Great hotel experience."

5
13/07/2017

The manager sent us some recommendations for a special dinner with our e-mail confirmation. The breakfast was fabulous. A chef who made eggs and omelets to order, waffles, pancakes...a much nicer experience than other hotels we have used. A great value.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are pleased to hear that you took advantage of our delicious, complimentary breakfast options that are made to order each morning. We also offer free wifi and outstanding service, as demonstrated by our staff. See you next time! Best wishes, Steve Angeline General Manager

"Annual Visit"

5
13/07/2017

Have been coming to Concordville Hotel for many years and each year the place improves. Unlike other Hotels that get old and stale as time passes. Having traveled many places over my years of employment I always consider The Concordville very comfortable and the staff extremely pleasant.

"Clean & newly remodeled"

5
11/07/2017

Rooms were new & very clean. It appears the hotel is new or just remodeled. Complimentary breakfast was extensive-Mae your own waffles, cereals, scrambled eggs, potatoes, sausage, fresh fruit and juices.

"Hockey Tournament"

5
10/07/2017

Our team has stayed at this hotel for the past 4 years while my son participated in travel hockey tournaments. Hotel is very accommodating for team and provides us with a conference room also for boys to hang out in.

"Beyond helpful!"

5
05/07/2017

Our family reunion was a huge success at this venue, booking a couple dozen rooms. The entire hotel is beautiful, clean and well-staffed. Several staff went above and beyond to support our goal to visit with each other and to enjoy the hotel and area amenities.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your compliments and five-star review, Joan! We are happy to hear that our staff exceeded your expectations while accommodating your group. During your next family reunion, please be sure to take advantage of our hotel's free wifi and complimentary breakfast. See you next time! Best wishes, Steve Angeline General Manager

"Great staff and great free breakfast!"

5
03/07/2017

The omelet bar was a great surprise. I'm used to the same old yogurt, cereal and make your won waffle as the "complimentary" breakfast food at most hotels. This hotel offers a fresh made to order omelet cooked by Tony at the omelet bar. Other food offered were biscuits and gravy, bacon, sausage, fresh fruit, yogurt and waffles.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Who wouldn't want to wake up to a freshly crafted omelette made to order? Breakfast is the most important meal of the day! We also have a lovely indoor pool and offer free wifi for our guests. Until next time! Best wishes, Steve Angeline General Manager

"Family Reunion"

5
03/07/2017

Our group of about 50 is already making plans to repeat our stay next year. Your management was very accommodating. The facilities are immaculate. The grounds are lovely. The buffet banquet at the Concordville Inn was exceptional!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
The more the merrier! We are pleased to hear about your five-star experience at our hotel. With a beautiful location and staff that is dedicated to making your stay the best it can be, it is a destination that keeps our guests coming back time and time again. Next year, be sure to take advantage of our amenities such as free wifi, the newly remodeled indoor pool, game room, and complimentary breakfast. See you next time! Best wishes, Steve Angeline General Manager

"Attending a funeral"

5
02/07/2017

Hotel was great but don't eat at the restaurant. First night, the waiter told us he forgot about us after we waited over half an hour for him to return to our table. Second night, we saw an advertisement for $8.00 Burger Night in the Bar/Grille. When we got there we were told it was only served to people sitting at the bar. My husband is handicapped and cannot seat on those type of seats (besides there were none left). False advertisement!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to hear you had a five-star experience at our hotel. We are disheartened to know your experience at the onsite restaurant did not meet your needs. Though the restaurant is not affiliated with our property, we aim to provide a seamless, quality experience for our guests during their stay. We apologize for what you experienced, and assure you this is not typical of our level of service. We hope this will not detract you from visiting us again in the future. Best wishes, Steve Angeline General Manager

"Great value and super location for the Brandywine Valley attractions"

5
29/06/2017

This hotel is very convenient to the attractions in the Brandywine valley including Longwood Gardens, Winterthur, Hagley, Mt Cuba, and others. And, importantly the hotel offers much better value than the competition. By value, I mean very competitive price, super clean rooms, outstanding service, and a wonderful hot breakfast during the week. We frequently visit the Brandywine valley and always stay in this hotel because we have tried many others and the Best Western is clearly superior. We have never been disappointed here and this hotel will be our first choice for any return stay. From our personal perspective, Tony, the omelette chef, makes the best omelettes that we enjoy every time we stay at the hotel. And the Front Desk Manager, Shawn Lucas, does provide outstanding service for everything.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Tony is such an asset to our hotel, making our guests omelettes to order to start their days off in the best way. We are delighted to hear that our hotel was able to offer you a five-star experience from the service of our staff to the location. Next time we see you, please take advantage of our amenities including free wifi to share pictures of all that Brandywine Valley has to offer! Best wishes, Steve Angeline General Manger

"Excellent staff and amenities"

5
27/06/2017

I was pleasantly surprised. The Best Western Plus Concordville was a cut above most hotels in the same price range. The staff was courteous and helpful and the rooms were well appointed. The internet was reasonable, but a little slow.

"Very clean and affordable."

5
23/06/2017

Great hotel, very clean and staff was great. Only complaint was the two full size beds were on the small side.The free breakfast was great and the chef making the eggs/omelets was perfect.Will stay there again.

"Best Western Plus totally enjoyable"

5
22/06/2017

First time we stayed at Best Western Plus and it won't be the last! The room was spacious and very, very clean. We enjoyed a fabulous breakfast that included the most delicious omelets with your choice of fillings. This will be our place to stay in Brandywine valley from here on in.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Welcome! We are delighted you chose our property as your first Best Western Plus visit. At our hotel, we are committed to exceeding expectations and providing the highest-quality guest experience. We look for ways to surprise and delight our guests, like our ever-popular made-to-order omelets at our complimentary breakfast, free wifi and newly-renovated indoor pool area. Thank you for sharing your five-star review. We look forward to your next visit to Brandywine Valley! Best wishes, Steve Angeline General Manager

"I wish I could give this hotel 0 stars"

1
22/06/2017

Every aspect of dealing with this hotel was either exceptionally difficult or outright offensive. Most egregiously, the staff attempted to frame problems with their service as "us vs. our wedding guests". I not only regret working with this hotel, but will make a point of ensuring everyone I know also never contracts with them. Starting in February 2017 when we began working with Joseph Farrell, we immediately had issues getting phone calls returned in a timely manner. On several occasions, I would speak with Joseph, consult my fiance about the conversation, and then call the hotel back several minutes later only to get a voicemail. We often wouldn't hear back from him for several days, if at all. To my recollection, most connections were actually only made after I followed up multiple times. We also had to navigate the hotel's difficult block reservation policy which stated that only 7 rooms would be blocked at a time and no more would be reserved unless I specifically requested the block be extended. For example, if a guest attempted to book a room in our block before I expanded it I was told that our guests would simply be denied the discounted rate and told to contact me for more information. Because the hotel would not inform us when rooms were reserved or if the block was approaching capacity, I had to call the hotel almost every day from when our invites went out to the day the block closed to check on the status. Following up with the staff and then also needing to track our own room block took up valuable time in my day as I was working full-time as well as dealing with other logistical challenges of planning our wedding. Initially, we had planned on reserving the hotel's shuttle service to transport our guests from the hotel to our venue. This was quoted to us at $75 per round trip, pending a specific number of reservations per shuttle. After the block closed, only 13 individuals were booked through our block which only qualified us for one of the three shuttles we wanted to reserve. I was told by Lauren Estrada that the first shuttle would be $75, while the second two would now be $900 each (totalling $1,875 plus taxes and fees). We were certainly willing to pay a reasonable full-price rate for the other two shuttles, but I had no intention of booking any service at that price. I explained that we actually had more than the 13 people staying at the hotel but they may have found a better rate elsewhere (We found comparable rooms on Expedia for almost $100/night cheaper than our block "discount"). Lauren said that "while your guests may have thought they were just helping themselves by saving a few dollars, what they were actually doing was hurting you and your fiance". She explained that there might be room to negotiate on the shuttle rate if we could provide the names of other guests staying outside the block, but she wouldn't make any promises. Framing this issue as a conflict between my wife and I vs. our wedding guests was incredibly offensive and completely inappropriate. Then, putting the burden on us to track down where all of our 85 guests were staying only added insult to injury. When I expressed how offended I was by her statement, and how confused I was by the price increase Lauren and the operations director did offer to book all three shuttles at the rate of $75/each. Considering the trouble we had already been having with the hotel, plus Lauren's comment, we turned down the offer and decided to book our own bus through Krapf's (they were great!). We informed Lauren of the change and she said they would post a sign informing guests of the transportation. We saw the sign when we checked in on the day before our wedding, but did not verify that it stayed through the day of. On the day of our wedding, our guests informed us that when they asked the front desk about transportation to our venue, all they were told was that the shuttle had been cancelled. What the front desk failed to mention was that there actually was still transportation, just not through the hotel. This caused confusion for our guests and forced them to make unnecessary last minute alternative travel arrangements. We confirmed with the bus company's dispatch that the driver was in the parking lot at 4:30 for our 5:00pm pick up. After guests informed us of the confusion being caused by the hotel, we contacted the front desk and told them to stop telling guests that the shuttle was cancelled and instead direct them to the bus in the parking lot. The front desk continued to tell guests that we had cancelled the transportation to our wedding. I discussed these issues with the hotel's general manager, Meg, the day after our wedding. Meg, while apologetic, emphasized that the hotel had fulfilled all expectations outlined in our agreements. We were offered brunch at the hotel despite the fact that we live an hour and a half away and, honestly, want nothing to do with the place ever again. I refused and said that I wanted our room refunded. I also informed Meg that I would make sure my story was widely distributed. She said that she would call me to discuss the issue further the next day (Monday) when she was in the office. I did not hear back from her. I called the hotel on Tuesday to speak with Meg. During our conversation she reiterated that the hotel had fulfilled their obligations and that they weren't going to assign a monetary value to my negative experience. Because of this, the hotel would not attempt to rectify the situation with me. I took my issue to Best Western's corporate office and they forwarded me back down to Meg since they don't actually have any oversight over their hotels. I've attempted to reach out to the owners of the hotel in a last ditch attempt to get some sort of fix, but the hotel really seems disinterested in attempting to right their wrong at all.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We sincerely apologize that your recent experience at our hotel did not meet your expectations. Our guests are our priority, and we are committed to providing them the highest-quality service. We will take your feedback into consideration to improve our guest experience in the future. Steve Angeline General Manager

"Gr8 Stay!!!"

4
21/06/2017

Very please with service and stay. The breakfast was super sweet. Keep up the good work Best Western Plus. The were very accommodating to our needs as we were there for a baseball tournament and were treated well.

"Better then Ever!!!!"

5
21/06/2017

The management has continued to upgrade the facilities with a refurbished pool. The patios have new furniture and a gas BBQ grill for guests to use. The rooms have new furniture with a new company providing a wider lineup of TV channels and a fast internet connection. The staff is as friendly as ever and a pleasure to interact with. The prices remain in line especially given the many upgrades and improvements. My go to place when I come to work in the area.

"Excellent Lodging Option"

5
21/06/2017

If in the Glen Mills, PA area - a great place to stay. I've been here about 8 times over the last 5 years. Easy assess and good parking. Rooms are clean and comfortable. Bathrooms are updated. Huge selection of items included in the free breakfast, including made to order omelets.

"Excellent"

5
15/06/2017

Shawn Lucas checked me in. He was very courteous, helpful, and friendly! The hotel was clean and the grounds are beautiful. The breakfast was very good, something for everyone. I will definitely be back!

"Family stay in PA"

5
12/06/2017

We stayed at the Best Western Plus Concordville for our son's wedding. We had family and friends also stay at the same hotel. Breakfast was free and so yummy! The chef was amazing! We stayed in a suite and had plenty of room for our son and his groomsmen to get ready in our room. Great time!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so honored that our hotel could play a role in your son's wedding. It is such a memorable time, and we are delighted you had such an enjoyable stay. Our amenities truly make our hotel a great location for weddings and other events. Guests and hosts alike benefit from complimentary breakfast, free wifi, our newly-renovated indoor pool area and convenient, onsite dining. The natural beauty of our grounds and our friendly, accommodating staff top it all off to provide a location that will have you coming back for business or leisure! Thank you for sharing your five-star experience with us. We hope to see you again in the future! Best wishes, Steve Angeline General Manager

"Clean Rooms and Comfortable Beds"

4
10/06/2017

We stayed here as a booking for a wedding party and found the rooms to be clean and the beds comfortable. Even though the hotel was booked solid, the staff were attentive and friendly. Mixed reviews for the breakfast: the scrambled eggs were made from a powdered mix, but the sausage was good, the breakfast potatoes were nicely seasoned and the coffee was excellent. I didn't have any of the breads or muffins, but they looked good. Loved the one morning that they had a chef preparing eggs as you preferred; the over easy were perfect.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Our complimentary breakfast one of the best amenities at our hotel. It starts your morning off right, and on weekdays, we even feature made-to-order omelets! We're so pleased to offer this to our guests, whether they're visiting for business, leisure, or attending an onsite wedding. Thank you for sharing your experience with us. We hope you will join us again in the future! Best wishes, Steve Angeline General Manager

"Great Hotel"

5
07/06/2017

Charming hotel (with resident geese on the front lawn)! Very nice complimentary hot breakfast. The staff is friendly and you can tell they take pride in where they work. There are lots of neat things to do in the area - museums and wineries!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
When exploring all the surrounding area has to offer (and there's a lot!) look no further than our hotel for lodging. The many amenities we offer, including free wifi and complimentary breakfast, help you apply your budget to making memories at all those fun destinations. When its time to come back to the hotel, we've got you covered with a game room, newly-renovated pool area, and onsite dining. Whatever brings you to the area, we look forward to serving you again in the future. Best wishes, Steve Angeline General Manager

"Stayed here for a wedding"

4
07/06/2017

Stayed here for a wedding, along with many other guests including the bride and groom. We had the best time. The hotel was lovely. We used the pool facilities which were 'ok'. The breakfast was nice, usual stuff. The rooms were a decent size. Would stay again.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so pleased you chose to stay at our hotel after attending an onsite wedding. Our hotel is well-equipped for these types of events, and we enjoy hosting them. With amenities like free wifi and a complimentary breakfast to write home about, we're a great option whether your attending an event or just visiting the nearby area. We hope to see you again in the future! Best wishes, Steve Angeline General Manager

"Holiday"

5
05/06/2017

Stay was great loved your hotel, noise from air conditioning was the only complaint we had! Would definitely come back to your hotel regardless. Breakfasts were good and beds were very comfortable great front desk staff

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for sharing your five-star experience with us! We are delighted to know we will continue to be your choice when looking for lodging in the area. Thank you for mentioning the air conditioning noise during your stay. We recommend our guests bring issues like this to our attention immediately so we can attempt to remedy them while they are here. If you run into any like this on your next visit, please reach out to us! We are here to make your visit the best experience possible. Best wishes, Steve Angeline General Manager

"Amazing!"

5
05/06/2017

This hotel was outstanding. The hotel was clean and beautiful. My kids loved the game room and we all enjoyed the delicious breakfast with the made-to-order omelets. I wish all hotels were just like this one!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are so pleased to know you wish all hotels were like ours! That is quite the compliment, and we certainly appreciate it. We strive to be a standard for hospitality, with our exemplary level of cleanliness, customer service, and attention to detail. It's great to know so many of our amenities, like the game room and complimentary breakfast, were a hit with your family. We hope we will see you again the next time you are in the area! Best wishes, Steve Angeline General Manager

"Great place to stay!"

5
03/06/2017

Rooms very nicely decorated and comfortable. Fitness center very well equipped. Breakfast has many options and chef available to make custom omelettes! Best place to stay for the prince in the Glenn Mills area.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for sharing your five-star review with us! We appreciate your comment that we are the best place to stay for the price in Glenn Mills. With our commitment to exemplary hospitality, restful accommodations, and meaningful amenities (including the made to order omelets you mention!) we certainly agree with you. Whether traveling for business or leisure, it's tough to find a better hotel for the price! We invite you to join us again the next time you need lodging in the area. Best wishes, Steve Angeline General Manager

"Will most definitely return!"

4
31/05/2017

Don't look past this hotel. It is wonderful on so many levels. Yes, the building is an older structure, but this is not a negative. The amenities, guest rooms and common areas are all fresh and bright, and the service is stellar. I especially appreciate the adjacent and historic Concordsville Inn, featuring a very friendly bar and amazing menu. This place is as close to home as one can get when traveling for business or pleasure. Plus, so much nearby -- shopping, etc.

"Longwood Getaway"

5
30/05/2017

Came to visit Longwood Gardens for Memorial Day weekend, and needed a convenient place for a family of four. Concordville was well located, very clean and quiet - in spite of the fact that they were slammed with wedding traffic! Easy in and out, very hearty breakfast, which pleased the girls! Exemplary customer service - when we arrived, we discovered that I had inadvertently booked two rooms, and we only needed one. Although the front desk agent (I believe his name was Shawn) would have been well within his rights to make it my problem (way past the cancellation deadline), he instead found a way to cancel the room, with no charge. The property was totally full, and I'm sure they could have re-rented that rom if I had cancelled n time, but they took the hit for us. This demonstrates not only customer focus, but the fact that management trusts and empowers their customer facing staff. Not sure if this is just a "Pennsylvania" thing, a Concordia thing, or a Best Western policy - but, in any event, he saved what could have been a disastrous experience. Well done.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
The type of customer-focused hospitality you experienced at our hotel is the norm for us, as we always put our guests first! Booking an extra room was a simple mistake, and I'm glad to know we could resolve the issue for you with as little hassle as possible. Thank you for sharing your experience with us. We hope you will join us again the next time you need a place to stay in the area. Best wishes, Steve Angeline General Manager

"Memorial Day weekend. One night stay. They did have eatly checkin which was great."

4
28/05/2017

Rooms were clean and comfortable. Price was high in range with high end 5 star hotel and I think Best Western is 3-4 star. The staff was good. There were no large towels in our room. We had to call for them.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for sharing your experience with us. We're happy to know our accommodations suited your needs for your overnight stay, and that you found your rooms to be clean and comfortable. We hope that after seeing all the great amenities our hotel offers, including free wifi and complimentary breakfast with made-to-order omelets, you will find our hotel to be a valuable option in the area. Join us again the next time you are in the area! Best wishes, Steve Angeline General Manager

"Always putting the guest first"

5
25/05/2017

It was my oversight to request a room by number that ended up not being the room I had in mind, and Jason at the front desk, made sure to find a room that suited my needs. That's always the standard at the Best Western Concordville, to put the guest first. Not only that, the hotel lobby decor is beautiful, the rooms comfortably furnished, the complimentary breakfast above the standard, and the grounds with the pond and gazebos delightful to walk around. I have been staying here routinely for over a year now, and always look forward to my return.

"Excellent value!"

5
24/05/2017

This was my first time staying at a Best Western and I was so impressed! Beautiful, clean hotel and great complimentary breakfast. Will definitely add Best Western to my list of favorites. I will be back!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Welcome both to our hotel and the Best Western brand! We are so happy to introduce you to both, and are delighted you enjoyed your time with us. If our beautiful hotel and kind staff weren't enough reason to return, our complimentary breakfast certainly is! Made-to-order omelets are the best way to start the morning. Thank you for sharing your five-star review with us. We look forward to your next visit! Steve Angeline General Manager

"Great Place to Stay"

5
24/05/2017

Great food at the Concordville Inn located behind the hotel. Very clean hotel and great hospitality. Fresh omelets every morning is certainly makes a nice breakfast. I would recommend this hotel to anyone who stays away from home and misses a home cooked breakfast.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for sharing your five-star experience with us! We are a home away from home for all travelers, business or leisure, and we're delighted to know that shows. Thank you for recommending us to those looking for lodging in the area. We hope to see you again soon! Steve Angeline General Manager

"Want to be spoiled. this is the hotel for you. we spent 9 days in a two week period"

5
16/05/2017

Staff is amazing. Breakfast daily, excellent and a fantastic omelet chef...he can create an amazing dish. Please know the entire staff is truly wonderful, it was home away from home for us, while we underwent a home renovation, We frequent the Concordville Inn for dinners and Happy Hour in the last six years since relocation to the Delaware Valley. When we needed to find a comfortable hotel that offers plush amenities and close to our office, it was the perfect choice for us. You will not be disappointed ..Alex; manager, family partner provides a comforting and welcoming PLUS.. The wait staff, Ed, hostess, Sandy..thank you for providing us with such a comfortable and relaxing visit. PS, the house is almost finished;)) Rita

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Undergoing a home renovation can be stressful, but we are delighted to know we could provide a restful respite in the meantime. Our doors are always open whenever you need that home away from home! Your praise will certainly be passed along to the staff, and we thank you for your caring callouts. Congratulations on your home nearing completion – we will miss seeing you so often! Best wishes, Steve Angeline General Manager

"Would definitely stay here again"

5
16/05/2017

Very clean and well-appointed facility. Room was spacious and comfortable. Real coffee mugs accompanied the Keirig coffee machine The breakfast was enhanced by an omelette chef who was also very pleasant. Fresh biscuits were very tasty. Would definitely stay there again. Wish the allowed pets!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for sharing your recent visit with us! We are the go-to hotel for many who visit this area because of our exemplary service, beautiful and clean grounds, and attention to detail. It's those little things, like an omelet made just how you like it or a Keurig in the guestroom that elevate the quality of your experience. We are pleased to know you will be joining us again the next time you are in the area. We appreciate your review, and look forward to your next visit. Best wishes, Steve Angeline General Manager

"More than expected"

5
16/05/2017

Great value. Lovely common spaces. Away from highway noise of other hotels in area. Made to order omelets at breakfast were yummy. Will use on my regular trips from now on. (One quibble -- espresso machine product at breakfast was sweet and gross. Tossed and drank regular coffee. Keurigs are in room too. Espresso addiction is my personal problem!)

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to know we will be your regular hotel in the area moving forward. We believe we offer an experience that sets us apart from those around us, and strive to exceed the expectations of our guests. We appreciate your feedback on the espresso machine in our complimentary breakfast area. We are sorry it was not to your satisfaction, but are pleased to know the Keurig in your guestroom was more to your liking. We hope to see you again soon! Best wishes, Steve Angeline General Manager

"Awesome business stay"

5
15/05/2017

This was a wonderful place to stay, eat and have our business meeting. Thank you for all your excellent service and wonderful breakfast. The room was spotless and bed was very comfortable. Everyone was helpful and curtious at the front desk and made checking in/out a breeeze! Thank you!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Business travelers love our location because it elevates the quality of a typical work trip. From our caring and attentive staff to the numerous amenities include in your stay, we help you make the most of your time with us. Complimentary breakfast gets your day off to the perfect start, and dinner at the onsite restaurant or a few laps in our pool area before bed bring the day to a welcome close. Free wifi also makes sure you're always in contact with the office (or home!) when you need to be. Thank you for sharing your five-star experience with us. We look forward to your next visit. Best wishes, Steve Angeline General Manager

"Absolutely wonderful"

5
15/05/2017

Would us this hotel as a quick get away from daily life. Lovely bar, that is open til late and there is coffee and work space available 24/7. Next time and eager to try the heated pool and fitness center.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Our hotel is the perfect destination for those looking for a short respite from the day to day routine. Taking a stroll through our beautiful grounds, joining us in the morning for complimentary breakfast, or catching the game at our onsite restaurant are all great things to de-stress during your stay. You will not be disappointed by our newly remodeled indoor pool area, and we invite you to try the fitness center on your next visit. Safe travels until next time! Best wishes, Steve Angeline General Manager

"Great experience"

5
10/05/2017

Lovely hotel with spacious comfortable room. Very modern and well appointed. Bed particularly comfortable. Enjoyed pool and fitness room. Breakfast superb! Included made to order omlets and many extras.

"Excellent Staff"

5
08/05/2017

Good food. Lovely rooms. Phenomenal staff!! We were visiting family and when our family came to visit us at the hotel we felt like we were at home. The rooms are clean and cozy. The hotel has an on-site restaurant, gym and pool. The grounds are beautiful.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
It means so much to know having your family join you at our property felt like home. That is the experience we strive for with each of our guests, and we love knowing those efforts do not go unnoticed. So many comment on the friendly, accommodating and personable nature of our staff. The secret? We all truly take an interest in making our guests have the best experience possible! That genuine interest shows. We hope you will join us again the next time you are in the area! Best wishes, Steve Angeline General Manager

"Beautiful hot in a wonderful location"

5
08/05/2017

We've stayed here before and we're back again because we had such a good time the last time two years ago this hotel has a wonderful Lobby all with marble all around and in the elevators the pool was really nice we enjoyed our room with a nice view and this is a wonderful location because it's so close to so many of gardens. It was very convenient to have a restaurant right next door and we enjoyed the breakfast in the morning with omelettes and waffles and fruit and yogurt so many selections to choose from!

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Welcome back! Our repeat guests know exactly what to expect from our hotel: exemplary service, beautiful accommodations, and an overall restful experience. We are in a great location, and offer the amenities that make a difference, like free parking, free wifi, and complimentary breakfast. We're delighted to know the made-to-order omelets were a hit with your family. They never disappoint! Thank you for sharing your experience with us. We look forward to your next visit! Best wishes, Steve Angeline General Manager

"Nice Lobby, usual room decor, clean and quite."

4
07/05/2017

If you're not familiar with the location it can be a little difficult to find the driveways either off Rt 322 or Rt 1 through the restaurant parking lots. Some better or taller signage would help. We got a double which in other BWs I've stayed at, and other hotels, are double queens. These were double fulls.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for your feedback regarding our signage. We apologize if you had any difficulty finding our property. Google Maps will take you right to our door, but in the event you have any questions en route to our property, please do not hesitate to call us at 610-358-9400. We are happy to assist in any way we can. Best wishes, Steve Angeline General Manager

"Best omlet ever"

5
06/05/2017

The hotel is absolutely beautiful. The members rate is very low for such an amazing property. They are currently under construction outside the main entrance, but I didn't notice any noise during the stay. Definitely let them make you an omlet for breakfast. It was the best I've ever had.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
What better way to start your morning than a made-to-order omelet served just like you like it? We're your home away from home whether traveling for business or leisure. We are delighted to know you had such a lovely experience with us during your stay, and thank you for sharing your review. We hope to see you again soon! Best wishes, Steve Angeline General Manager

"Great hotel in this location"

4
03/05/2017

We throughly enjoyed this hotel except for the service in the restaurant for dinner. The food was good but the service was abysmal. We waited a very long time to get our food, then the check. The waitress was totally incompetent and the other employees including the manager were also not helpful. We finally left in disgust. The restaurant is in a separate building in back of the hotel. Breakfast in the hotel was great, rooms great & hotel employees were great.

"BW Glen Mills, PA"

5
02/05/2017

I would highly recommend this Best Western location. Family friendly. Very courteous and professional staff. Well maintained property. We asked for a late checkout in the last minute and the front desk personnel went above and beyond to accommodate our request.

"Beautiful Hotel!!"

5
01/05/2017

The hotel is beautiful and the food at the restaurant is delicious. With the road under construction, it is a bit difficult to find it if one is from out of town, but Google Maps took us right to the front door. I highly recommend the hotel and will stay here again when I visit my family.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
We are delighted to know you had such a wonderful stay with us! Google Maps always brings our guests right to our door, but if you ever have any questions en route to our hotel, feel free to contact us at 610-358-9400. We are more than happy to assist in any way we can. Thank you for recommending us. We look forward to your next visit! Best wishes, Steve Angeline General Manager

"A Short Push to Regain 5 Star Rating"

4
30/04/2017

Best Western Plus Concordville is a wonderful hotel. It is clean, well appointed, provides excellent omelets during the week, and is generally well staffed. However to maintain a top rating you need to take those extra steps, be present and delight the client. So what happened? Checking into the room for a four night stay I was really disappointed there was not an empty outlet on both sides of the bed. I was unable to plug in my iPhone without removing something BW plugged in. Why was this an issue? I mentioned this to the hotel during several stays over the past year, and it was still not corrected. Smartphones are an important aspect of our lives especially when we are out of town, and even more so when we are out of town for four nights. The seesaw of front desk support?? One team was friendly and helpful, while a second team really disappointed. I'm sure this issue will be addressed. I have another night booked at the hotel and will determine future action following the trip. By returning 5 weeks later provides a good opportunity to reassess. I believe this BW to be a solid hotel.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
Thank you for providing us such a detailed review of your recent stay. The outlets you speak of will be installed by your next visit. In addition, we apologize for the discrepancy you encountered at the front desk. This is not typical of our level of customer service, and it will be addressed. We strive to provide an experience that exceeds expectations every time. We look forward to your next visit! Best wishes, Steve Angeline General Manager

"Concordville Best Western Experience"

5
30/04/2017

Beautiful clean Hotel, very accommodating. Comfortable bed and linens. Very nice hot breakfast. I wish more Best Westerns were this nice. Mary Lou and Shawn at the front desk were very friendly. We arrived late in the evening and were tired. Their smiling and friendly attitude was nice to see. Will definitely stay here again. In fact looking forward to it.

HionisProperties, General Manager at Best Western Plus Concordville Hotel, responded to this review
It means so much to know one visit to our hotel has you looking forward to your next stay here! That is the kind of experience we seek to provide each of our guests, one that is memorable, rewarding, and thoroughly exceeds expectations. Something as simple as a smile from the front desk staff can change a guest's whole day. It's those little things that make the difference, and we seek out opportunities to share that commitment to kindness and quality with our guests. We, too, are looking forward to your next visit, and hope to see you again soon. Best wishes, Steve Angeline General Manager

"Impressive hotel"

5
26/04/2017

This hotel was way more than I expected. Facility is immaculate and beautiful. I have to say I couldn't find anything I didn't like about this hotel, from the lobby, elevators, hallways and rooms, I was impressed with them all. I have stayed at serval other best westerns but this hotel is in a class by itself, it was that good. The only thing more impressive then the decor of this hotel was the breakfast, they even have an omelet station. Here's the unbelievable part, the breakfast is included in the price of the room. I'm pretty confident in my impression of this hotel as we stayed four nights and everyday was as good as the day before. If I could give more than a five star rating I would. My advice, stay here!

"convenient to downtown without the cost."

5
25/04/2017

this hotel is a great experience for those going into the phla metro area without the mindless cost increases pushed by the major outlets. there is not a great diversity of outstanding dining experiences around this area but then downtown philly doesn't offer that much but for a lot more money.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Our location is perfect for those traveling to downtown Philadelphia. We're close enough to make the trip effortless, but outside of the hustle and bustle of the city (and the cost!). If looking for nearby dining, we have a great restaurant just a short walk behind our property that many of our guests find to be a convenient place to satisfy all their dining needs. We also offer complimentary breakfast every morning, with made-to-order omelets during the week! Thank you for sharing your five-star experience with us. We hope to see you again soon. Best wishes, Steve Angeline General Manager

"Great all around"

5
22/04/2017

Very good price. Good location - very close to shopping, restaurants, and attractions without being so close to the highway that traffic noise was a detriment. Very clean. The breakfast that was included was the best we've ever had in a hotel (Omelets made to order!). This hotel will definitely be at the top of our list if we stay in the area again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Our made-to-order omelets are quite the draw, and for good reason! It's just one of the many ways we've found to elevate the quality of our guests' experience. Take a stroll through our elegant grounds or enjoy a quick swim in our newly remodeled pool area, and it's clear our hotel is a cut above the rest. Thank you for sharing your five-star experience with us. We look forward your next visit! Best wishes, Steve Angeline General Manager

"Wedding visit"

5
19/04/2017

Stayed there for a wedding. We had an awesome time. Clean property and friendly staff. Thank you for making everything pleasant. Will stay again if we are in the area on some future time. The entrance is beautiful like the photos.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We are so proud that our beautiful property has the opportunity to host so many lovely weddings. Our staff is well-versed in hosting such events, and we strive to make the experience a memorable and enjoyable one for all involved. We show the same care and consideration to each and every guest, be they here for business or leisure travel. Join us again the next time you're in the area! Best wishes, Steve Angeline General Manager

"Our Longwood Gardens favorite hotel."

4
19/04/2017

We always stay here on our travels to Longwood Gardens. This trip did not disappoint. Great handmade omelets for breakfast a swim for the grand kids at the end of the day. As we stay here many times per year, it's like visiting friends upon each visit.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Welcome back! Our guests are like family, and we're so happy to have you join us time and time again. We are delighted to continue to provide you with the perfect accommodations for your visits to Longwood Gardens. We're so proud of our newly remodeled pool area, and glad to know it passed the grandkid seal of approval! Looking forward to your next visit! Best wishes, Steve Angeline General Manager

"Daughter visit"

5
16/04/2017

Visited our daughter in school, to bring some of her items him before summer break. Chose a school close to the school & the Best Western Plus was a perfect choice. Target was very close, we were able to shop before leaving our daughter.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
When visiting loved ones in the area, look no further than our hotel for all your lodging needs! We're the perfect choice when you need to be near friends and relatives, but seek your own place to stay. Our central location puts you just minutes from wherever you need to be, and our beautiful grounds and accommodations make even the shortest of visits feel like a mini-getaway. When it comes time to see your daughter off for another semester of education, we hope you will think of us again. Best wishes, Steve Angeline General Manager

"Great: clean, very comfortable beds, great hot breakfast"

5
15/04/2017

The title says it all. I would highly recommend this hotel. This trip was business travel. For context, on personal travel, I frequently stay at five star hotels (i.e., I think I have high standards).

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We are so pleased you had a wonderful experience at our hotel when staying on business. We're a great choice for business travelers, with budget-conscious amenities like free wifi and complimentary breakfast, but we certainly invite you back when you visit this area for leisure. Our location puts you near a number of local attractions, and we're sure you'll have another five-star experience! Thank you for recommending us to others. We hope to see you again soon. Best wishes, Steve Angeline General Manager

"Great Best Western Hotel"

4
12/04/2017

This is a beautiful property next to a very nice restaurant. This place is known to have weddings so you may have trouble on weekends getting a room. Staff is friendly. There are only ice machines because they have a pantry. Minor complaint: Note they cannot accept cash! Had to charge a can of soda to my room.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We do host a number of events on our beautiful grounds, but don't let that discourage you. Business and leisure travelers alike will find themselves recharged and ready to take on the day after staying at our property. Our hotel offers great amenities, like our onsite dining, complimentary breakfast, and newly-remodeled pool area. Our pantry is well-stocked, and while we don't accept cash, we have made it quick and simple to apply any purchases to your room. It's just one of the many ways we've worked to streamline our guests' experience. We hope you will join us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"BW Concordville Hotel is wonderful!"

5
10/04/2017

Highly recommend BW Concordville - Glen Mills. The hotel staff are very attentive, the rooms are clean and spacious and the location has lots of shopping. The location is easy to get to from the NYC metro area.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Our location is great for both local attractions and traveling to Philadelphia, Delaware and New Jersey, in addition to the NYC metro area. Wherever you're going, you'll love our well-appointed guestrooms, beautiful grounds and friendly, attentive staff! Thank you for recommending us. We appreciate you sharing your five-star experience with us, and hope to see you again soon! Best wishes, Steve Angeline General Manager

"Happy Camper"

5
09/04/2017

Excellent experience for grandsons wedding. Very solid high quality facility staffed with well trained personnel who really worked hard at customer satisfaction.A first class experience - from a seasoned world wide business traveler.who enjoyed every minute.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We are so pleased to know our accommodations were perfect while you attended your grandson's wedding. To know we are held in such high regard by a frequent international traveler is truly an honor. We work tirelessly to ensure our guests receive the highest quality service possible. We want each person who steps through our doors to leave feeling rested and recharged. We are delighted your enjoyed your stay with us, and hope to see you again soon! Best wishes, Steve Angeline General Manager

"Did The Trick..."

4
02/04/2017

On the way up. Still doing some renovations (pool closed) but room was clean & comfortable, price was right & came with breakfast. Close to WCSU. Overall did the trick. Good value & location. And looks like it will continue to get better.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
As we renovate our property, it is so great to get feedback from our guests on how our improvements are better serving their needs and providing a better visit overall. Our pool area is now open again, and we are so excited to share this updated experience with our guests. The outdoor pool deck is still under renovation, and will be ready in time for summer – complete with a grill and a fire pit! We invite you to join us again in the future, as we know it will exceed expectations. Best wishes, Steve Angeline General Manager

"Lots of pluses "

4
31/03/2017

Stayed here while visiting Longwood Gardens (10 minutes away) - the lobby is all marble with grand staircases and a very fancy decor. Our room was spacious and I loved the extra attention to small details like a Kuerig coffee maker, a lighted makeup mirror in the bathroom. King sized bed had extra nice sheets, comforter and lots of pillows. Room was quiet except when the heater/Ac went on. Price was definitely good value. Would definitely stay again. Didn't get a chance to use the facilities but they did have fitness room and pool. The free breakfast includes an omelette station, waffles, sausage, bacon, cereals, fresh fruit and lots more.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Our close attention to detail is evident throughout our hotel. From the quick and efficient check in process, the cleanliness of our property, the thoughtful amenities in the guest rooms and even the diversity of the food offered at our complimentary breakfast, we want our guests to know we're thinking of them. Our dedicated staff is always looking for ways to anticipate and provide for the needs of our guests, and that commitment shows. We look forward to your next visit with us! Best wishes, Steve Angeline General Manager

"Great stay!"

4
28/11/2016

Stayed here with friends for a weekend trip and was pleased with our stay! I wouldn't say there's anything special about it, it's your standard hotel. Checkin went smoothly. We stayed in a room with two double beds that included tv, fridge, microwave, and a pretty nice sized bathroom. The room was clean, beds were made daily, and there were plenty of shampoos, lotions, etc. provided. Breakfast was a basic layout of eggs, muffins, potatoes, etc. We chose this hotel because it is close driving distance to many wineries which is what we were there for.

"Comfortable and quiet "

5
25/11/2016

Spent 2 nights over the Thanksgiving holiday and it was great.The staff from front desk to breakfast and housekeeping were excellent attentive and friendly and helpful.Easy parking easy check-in clean and comfortable room and bathroom.Fridge and microwaveable in room.The complimentary breakfast had all you could want including some gluten free choices they also have coffee all day free along with snacks and microwaveable items for sale Close to Longwood Gardens and Brandywine.We will return

"Nice"

5
22/11/2016

Nice location, nice appearance, nice room, comfortable bed, great restaurant nearby, friendly staff, nice breakfast offerings. have always had a nice overnight stay at this location. quiet rooms with thermostats to control air temp - better than most where not available.

"Best Western Concordville, Glen Mills, PA"

5
21/11/2016

This has been our hotel of choice over the last 10 years when staying in the area. Exceptionally clean, excellent staff, more than adequate breakfast. The rooms are comfortable and well equipped. The only thing that we would like to see improved is the bathroom ventilation. Exhaust fans would help rid the mirrors of steam from the shower.

"Best Western-Concordville Inn"

4
21/11/2016

Stayed here for a wedding. Friendly/polite staff at check-in and check-out. Room was clean and comfy, spacious bathroom. Bed was also comfy -- slept like a log after partying hardy! Found that the facility was a tad pricey -- $139 for a blocked off room. Daughter made her reservation after deadline and got her room cheaper.

"A Real Find"

5
19/11/2016

We spent 4 nights visiting family and stayed here. The rooms are very clean and comfortable. The reservation team and front desk were efficient and helpful. The prices can't be beat. The breakfast is a step above the norm. Select your ingredients for omelettes, a real treat. We had a problem with our car battery and the hotel staff was very helpful in getting us back on the road. The hotel is located close to shops and restaurants. This is the place to stay!

"Review of the hotel"

5
18/11/2016

Very good room food service The breakfast was very good the bed was very comfortable the hotel was very pretty the hotel was very quiet the hotel was very fancy in the check-in area people the staff were very very friendly

"Best Western Plus Is The Best!"

5
18/11/2016

This is one of the best values, and bang for the buck out there. The FREE breakfast was phenomenal, the rooms were spacious, and the staff super friendly. Free coffee and fresh fruit 24/7 just served to make my stay that much nicer. Incredible experience. Well done Best Western.

"BW"

5
18/11/2016

Hotel very clean, lobby clean nice appearance, breakfast menu good, food good. Helpful staff, chef very good, I have eaten at the restaurant in past visits and the food there is quite good. Even the ducks were friendly....they 'quacked' at me every morning and evening....the one was cute....

"One night stay over for wedding!"

4
17/11/2016

We arrived by 1:30 and I knew ahead of time that check-in was 4;00 but I had requested early check-in so I was very happy when our room was ready for us. We had a bit of a ride so we wanted to be able to relax and get dressed for the wedding since the bus would leave at 4:00. Room was large and updated. we really had room to spread out. We had everything you would expect hairdryer, etc. The bonus was the light up make-up mirror! The only problem I had was that night, even though it got cool out, our room was very warm and stuffy. Air-conditioning just kept on coming on. In the morning I felt that the whole common area was warm, too bad they couldn't just open windows. The breakfast was wonderful, it included many hot selections.

"Hotel stay prior to surgery"

3
17/11/2016

My primary reason for booking a suite room was to be comfortable prior to surgery the next morning. Upon entering the room the temperature was 65 deg. and the heat was not working. I called the front desk and was told the mechanic had left for the day. So, on a freezing night, NO HEAT! I also was not offered a suite room change.

"Group reservations"

2
11/11/2016

While this hotel may be fine for individuals, it has been a nightmare to work with the management for group reservations and group stay. I would not recommend it for a group! There were too many difficulties to list. Also, the pool is very dirty (looked a lot like the summer Olympics!) and the breakfast area was not well cleaned or breakfast items restocked.

"Best, Best Western Hotel"

5
10/11/2016

Great Hotel. Beautiful clean room that made my business travel comfortable. The hotel staff was outstanding. Very friendly and accommodating. The complimentary breakfast was great. I had a freshly prepared omelet prepared by a chef at their omelet bar. I want to express that I have stayed at over 100 different hotels in the last year and this was hands down the best experience. Thank you!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
To have visited over 100 hotels in a single year is no small feat. Holding the title for your best experience of them all is a testament to our quality customer service and beautiful property. I'm so pleased to know you took advantage of our make your own omelet bar and our complimentary breakfast. It's just one of many ways we surprise and delight our guests, making their stays more enjoyable and anticiapting their needs. Thank you for sharing your five-star experience with us! Best wishes, Steve Angeline General Manager

"Clean room and friendly staff"

5
07/11/2016

Check in was quick and staff was friendly. The room was large, comfortable bed and nice bathroom. Everything appeared clean and organized. I stayed for a wedding at the Concordville Inn and it couldn't have been more convenient. Breakfast was great and express checkout was really nice (just leave the key in the room and leave!).

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Whether you're hosting an event or attending an event, we are a wonderful location to serve as your venue. For guests staying on property, we offer the amenities they look for, like free wifi and complimentary breakfast. When hosting your event with us, we are with you every step of the way to make sure everything is accounted for and goes off without complications. We are your partner in this process and committed to making your event everything you invisioned. Thank for sharing your experience with us! We hope you will join us again. Best wishes, Steve Angeline General Manager

"Beautiful hotel with great staff"

5
06/11/2016

Wonderful experience during my recent visit in Concordville. Great Staff, Nice spacious rooms, beautiful surroundings, great breakfast buffet. The decor of the hotel included many prints from the famous Andrew Wyeth. Loved visiting the Brandywine River Museum close by. All of the staff went out of their way to be helpful. The Concordville Inn next door is also great. No need to drive to go to a restaurant or a friendly bar.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for sharing your five-star experience with us! We take great pride in the appearance of our hotel, but our staff is what really set us apart. We are committed to giving our guests an experience that exceeds expectations, anticipating their needs and promptly accommodating requests. I hope you will join us again in the future! Best wishes, Steve Angeline General Manager

"Good value!"

5
03/11/2016

Always pleased with my stay here. Great ambience---feels like it's secluded even though it's very centrally located and there's a lot of shopping and history and art/ culture nearby. Short drive to Chadds Ford and Longwood Gardens. Staff is very courteous and helpful...and rooms are pretty comfortable. The grounds are pretty...gazebo and ducks...unusual for a similar type of hotel

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Welcome back! I'm pleased you could join us again. We pride ourselves on the unique atmosphere of our hotel. Despite being in the middle of it all and near many attractions, we work hard to make sure our hotel is relaxing, inviting and provides guests with a air of being secluded from the hustle and bustle. It sets us apart from other hotels, and we believe it provides a better experience to our guests overall. We're looking forward to your next stay with us! Best wishes, Steve Angeline General Manager

"Fantastic Rooms and Employees"

5
28/10/2016

The hotel staff went above and beyond by checking me in early and giving me restaurant referrals. The rooms were excellently decorated, beds comfortable, room was nice and dark(I work 3rd shift). The chef at breakfast was phenomenal!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We have so many things that set our property apart from those nearby, but the biggest difference is our staff. When you walk in the doors, you know you're being tended to by a team that puts your experience first. Paired with our great amenities, like free wifi and complimentary breakfast, it's hard to find a better value! Thank you for sharing your five-star experience with us. Best wishes, Steve Angeline General Manager

"DO NOT GO IN THE POOL!!!"

1
24/10/2016

First, the check in experience was horrible. The people working at the front desk were not helpful at all. They acted like they didn't want to help you. Like we were the enemy. Not a good way to start the stay. We only stayed there one night luckily. I had reserved 2 rooms through Expedia and was told that they only had one room for my reservation, but they had another room available. The rooms were decent. Your average hotel room. They were clean though, which I think is the most important thing. The breakfast was your average hotel hot breakfast bar. Nothing exciting. We booked our stay here because they had a pretty good rating and they had an indoor pool. I decided before we left Saturday morning that I would let my 2 sons go for a swim, well let me say I am very upset with my self that I allowed them to get into that FILTHY pool. I should have known better when we walked up to the pool and there was a clump of hair floating on top, but my boys ages 5 and 3 were very excited about swimming so I grabbed a towel and scooped up the hair. They both got in reluctantly. My 5 year old went under water and came back up screaming that his eyes were burning. I grabbed my 3 year old before he went under and got them both out of the pool quickly. We ran back upstairs to our room, my 5 year old screaming and crying the entire way, and I quickly put them in the shower to rinse off. I immediately went to the front desk to speak to the manager. Well, let me say he was a huge disappointment. He appeared and spoke like he had no experience being a manger. Never once did he say "I'm sorry that your son was injured", all he gave were excuses and acted like I was in the wrong. I asked to speak to the General manager, who was not onsite, and he said he would have her give me a call. I finally heard from her as we were driving out of town and all she said was that she was going to need more information. I told her I would send her the photos of my sons swollen red eyes and photos that I took of the unclean pool and the hair that I scooped up out of the pool and she said that wasn't necessary. She said she was going to check the chemical levels of the pool tests and get back to me. Shouldn't they check the levels of the chemicals before they allow anyone to get into the pool??? The pool doesn't open until 9:00 am. There is plenty of time for the very incompetent manager to walk downstairs before allowing anyone to step foot in the pool and check the levels. It takes 30 seconds. The pool water was very cloudy and there was a brown ring around each of the filters at the bottom of the pool. I am calling the Best Western Corporate office today. Poor service. I would never stay nor recommend anyone to stay at this hotel. They need to shut down the pool immediately and take it off of their website. I'm very upset with myself for allowing this to happen.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I want to express my sincerest apology for what you experienced in our pool area. Though the pool is in need of a cosmetic renovation, we can assure you the water is clean and maintained. It is checked twice a day by our maintenance staff onsite, and one a week by an outside company. The safety of our guests is our primary concern, as is our property cleanliness. In addition, we have a massive cosmetic pool renovation beginning January 1, 2017. The pool will be closed for six weeks while we overhaul the entire area to improve our guest experience. I understand you have reached out to members of our team to discuss this incident, and I appreciate your patience and understanding while we remedy the situation. Best wishes, Steve Angeline General Manager

"Great place"

5
24/10/2016

This is a very nice hotel.Everything was clean,staff was very helpful and professional. Room was very spacious(had a suite) and clean. Had a microwave and refrigerator. Very quiet, and a morning newspaper to read. Breakfast was a variety of food and very tasty.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! One of our key differentiating factors at our property is we work to anticipate our guests' needs and find accommodations before they ever need to express them. We know having a microwave and refrigerator in the guest room is a conveniency game changer, so we made sure they are in every room. We understand some guests get their morning news via the internet, so we offer free wifi to each and every guest. Others prefer the traditional feel of a newspaper in their hands - we offer that, too! Breakfast is the most important meal of the day, so we offer a complimentary breakfast with a wide variety of fresh, diverse options to our guests every day.It's this attention to detail and hospitality that really set us apart. I hope you will join us again in the future! Best wishes, Steve Angeline General Manager

"Wonderful"

4
23/10/2016

I attended a conference at this hotel and luckily was able to get a room there too. It is beautiful; the lobby, the grounds, the breaskfast area, everything is clean, well cared for and updated. There is a good size mini fridge, a microwave and a kuerig in the room with complimentary coffee and one tea. There were 4 outlets available to charge things My only complaint was the noisy heating/act system. It clunked on and off and woke me at least twice a night. I think the best part of this hotel is the staff. The desk clerks were more than helpful when I told them the ac unit was noisy they offered to switch my room to down the hall but I declined because I thought that one would be noisy too. I want to mention Kim and Roxann who both greeted me when I arrived and were very friendly to me every time I saw them; they asked if they could help me figure things out and seemed to enjoy their positions and helping people. These two especially deserve 5 stars. ??????????

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. One of the wonderful things about our property is the ability to provide both event space and lodging for attendees. Being this “one-stop shop” for your event really make the expereience more enjoyable and relaxed for attendees. While I am sorry to hear we could not remedy the issue with the noisy AC unit, I am glad you promptly brough it to our attention. We suggest this of all guests on the rare occasion they run into any inconvenience during their stay. Bring it to our attention immediately, and we will make every effort to find a solution and get you back on track to an enjoyable stay! I will pass your praise on to Kim and Roxann, just two of our amazing staff members. I hope you will stay with us again in the future, be it for business or leisure! Best wishes, Steve Angeline General Manager

"would stay here again"

5
21/10/2016

This trip was for travel. (Longwood Gardens, etc.) Picked this hotel based upon other reviews and was extremely satisfied with our choice. An easy 15 min. drive to our destinations. All common areas inside and out were very cheerful and spotless. Front desk personnel were upbeat and very accommodating. The breakfast area was very roomy and provided a "cook your own egg" station. All breakfast personnel were very cheerful. Yes, I would absolute stay here again as this hotel has a very relaxing ambiance and the rooms have been updated. Another plus - restaurant/bar a quick walk through the parking lot. Our dining experience was very good. Thank you BW team for a great overall experience!!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! When traveling to Longwood Gardens, or any nearby attraction, we're a great choice. Our location is prime, of course, but what really sets us apart are our amenities! Our complimentary breakfast is a terrific way to jump start a morning of travel or even a day of meetings. Our Make Your Own Omelet station is always a hit, and kids will love our Make Your Own Waffles and Pancakes. The onsite lounge is a great way to wrap up a day's activities. In addition, all our rooms come with microwaves and refrigerators for added convenience. We have an indoor, heated pool and fitness center, and our wifi is always free. I'm so glad you will be joining us again in the future. We look forward to your next visit! Best wishes, Steve Angeline General Manager

"Warmly recommended"

5
19/10/2016

We enjoyed the hotel very much (we were at Oct-2016), the staff was very professional, the room was very clean, nice and wide, the breakfast was excellent, the hotel entrance is pretty nice. Alon and Orly Bineth Lifshits

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for the five-star review! Whether staying for leisure or business, our guests frequently find we exceed their expectations with our warm and welcoming hospitality, beautiful and spacious rooms, and the level of customer service guests receive from our staff. We know it's the little things like making sure the complimentary breakfast is well-stocked or a smile from reception at check-out that make the difference, and we're committed to these details. I hope you will join us again soon! Best wishes, Steve Angeline General Manager

"Business meeting "

5
18/10/2016

The rooms are very clean. Front desk was very helpful gave us a great rate. Free hot breakfast with special order for omelets. Coffee was exceptionally good. Looby was very clean and with marble ballester stairs.

"Fabulous Breakfast and Indoor Pool for the kids"

4
17/10/2016

The rooms were clean and had amenities like mini-fridge. Probably the best breakfast buffet I have seen at a hotel of this standard. There were many choices to pick from. The pancake machine was down, but we enjoyed making belgian waffles, there were biscuits and gravy, good suasages, eggs, oatmeal, english muffins, and coffee!

"A seven day stay"

5
12/10/2016

For a family emergency, I had to find a hotel nearby my sister's home. For six nights, I stayed at the Best Western Plus in Concordville, PA. It turned out to be an excellent decision. Location is terrific. I was given an upgrade of a suite. Room was spacious, plenty of drawers, two large TV's, comfortable king size bed, fairly quiet, and plenty of free parking. There was always coffee available in the lobby. Friendly staff. And, for me, something really important — I was able to open the windows (at least to a certain degree) and NOT have the air conditioning running full-time. I would hardly recommend this hotel.

"Guest of the Week...."

5
12/10/2016

This was a great surprise. We had a suite upgrade plus a designated parking space. This was an excellent perk. We spent the day at Longwood Gardens then dinner with with our friends at one of our favorite spots, Byrsa. All and all, a terrific trip.

"Great Place For A Wedding Reception"

5
11/10/2016

We have stayed in a number of Best Western Hotels over the years and this was the best. We were there for the wedding reception of a good friend. Our experience with this hotel was nothing but excellent.

"Terrible customer service"

2
08/10/2016

I travel extensively and this is some of the worst customer service I have ever received. Aside from the manager calling me a liar for an issue that resulted from their clunkly online booking system, the stay was mediocre at best. I recommend you stay at another area hotel where the managers actually put their guests first and above their own personal insecurities.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I apologize for your experience at our property. This is the first we have ever heard of a guest experiencing a problem with our online web reservation system, and we will look into this immediately. As you can see from our reviews below, we strive to provide every guest with the utmost quality of customer service. Please know that the manager was not implying you were lying, but was just trying to explain that when you made your reservations online, you had selected two rooms instead of one, and the email confirmation that was sent to you after making the reservations stated that. We hope to see you in the future and let us regain your confidence that we want to provide the best customer service and product possible. Best wishes, Steve Angeline General Manager

"Good night and great morning"

4
06/10/2016

Room was great and the breakfast was terrific.Wifi wasn't too good, kept going in and out but there was a wedding there so more young people on wifi may have slowed it. Location was perfect for our Longwood Garden trip and the grounds are beautiful.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am pleased you had such a lovely stay. I apologize for you found our free wifi to be spotty during your stay. Even with high volumes of weddings and other events, our wifi is typically quite strong. I will look into this situation. I hope you will join us again in the future! Best wishes, Steve Angeline General Manager

"Near perfect experience"

5
01/10/2016

From the friendly staff, to the comfortable beds, my stay at the best Western plus here has exceeded my expectations. The breakfast, inclusive with the stay, was a pleasant surprise. I could make my own pancakes or Belgian waffles or enjoy scrambled eggs or biscuits and gravy. The front desk staff was friendly and professional. Highly recommended.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I'm so happy to know we exceeded your expectations. From our complimentary breakfast and free wifi to the kind, accommodating manner of our staff, we truly are a cut above. Thank you for your recommendation, and we look forward to hosting you again soon! Best wishes, Steve Angeline General Manager

"A Pleasant Stay in the Brandywine Valley"

5
30/09/2016

My husband and I visit Longwood Gardens at least twice a year. Our usual hotel was full so we tried the Best Western in Concordville. We were not disappointed. The property is beautiful and the service is excellent. Our room was bigger than expected, modern and very clean. The breakfast was outstanding and WIFI easy to use. We will be staying here again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased we could offer you lodging when your usual hotel was full – and exceed your expectations! To know we could not only fill in while your preferred location was unavailable, but become your new go-to hotel in the area, is quite a compliment. We look forward to your next stay with us! Best wishes, Steve Angeline General Manager

"Stayed here for a nearby wedding."

5
27/09/2016

Great location, great hotel, missed the free breakfast :( The checkout was at noon which was perfect after a long night drinking at the wedding and the bar located steps away from the hotel. The bar being close was the perfect spot for an after party after the wedding.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us while attending a nearby wedding. We are a great location for this type of event. I'm sorry you missed our complimentary breakfast. We offer such a diverse selection and constantly restock the offerings to make sure everyone gets a hearty, delicious breakfast to start the day. I hope you will join us in the future! Best wishes, Steve Angeline General Manager

"Excellent"

5
26/09/2016

Very best hotel. Great stay. The staff was great, the room was excellent. The overall appearance of the hotel was terrific. We used the pool and fitness room, the best. The breakfast was made to order eggs, excellent. Not the typical hotel continental breakfast but something one would expect from a first class hotel. Thanks

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Your kind words are appreciated, and I am glad we exceeded your expectations. We take our customer experience to heart, and strive to make every guest's stay memorable. With key amenities like our complimentary breakfast and free wifi, we're a tremendous value. I invite you to stay with us again soon! Best wishes, Steve Angeline General Manager

"very nice stay"

4
25/09/2016

Arrived on a Friday at check in time, a lot going on at hotel with wedding parties checking in. However, the hotel staff was right on top of things and got my party of 4 checked in quickly and efficiently. Room was more than we expected clean thru and thru and very comfortable. Great breakfast and the woman that runs it is very friendly and a great ambassador for the hotel. Loved her hopes she is still there when we visit in the future. Nice exercise facility and the pool has a little patio outside that people were using . Nice well cared for property with a restaurant and bar just behind and banquet rooms.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! We are a popular location for events, but we make sure no matter how busy our schedule, we make every guest feel like our only guest. From check-in to check-out and every moment in between, we work hard to exceed expectations. I am glad you had such a lovely stay with us and took the time to enjoy our delicious complimentary breakfast. It's a great way to start your day! We look forward to your next visit with us. Best wishes, Steve Angeline General Manager

"Rock Allegiance "

4
25/09/2016

The room was fantastic, along with amenities. The grounds were gorgeous, the pool was nice. Our beds were super comfy. Price was 10xs better than those that the concert partnered with and cheaper. Beware though, they put a hold on your credit card for "just in case" which can put a dent in your budget, but will eventually come off. Breakfast was good, a lot of choices and was tasty. Will definitely be staying here next year, just will plan a little more for the credit card hold!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I'm glad we could make your concert experience all the better and more affordable than the concert's partner property. With amenities like complimentary breakfast and free wifi, we're a great value all around. We look forward to your next stay with us. Rock on! Best wishes, Steve Angeline General Manager

"Best Western Plus Concordville Hotel"

5
23/09/2016

The best value in a complete hotel in the western Delaware County/Brandywine area. The staff - from front desk representatives to maintenance people to breakfast room servers to the manager - is uniformly excellent, friendly and caring.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! We truly are a great value, with our complimentary breakfast, free wifi, many onsite amenities, and of course, our accommodating staff. We make a point of giving every guest an experience that exceeds expectations, and I'm pleased to know this had an impact on you. We look forward to your next stay with us! Best wishes, Steve Angeline General Manager

"Nice"

4
22/09/2016

Family trip, other reservation wasn't satisfactory, so came here instead. the hotel was close to good restaurants, not noisy, and was a good facility overall. Would definitely come back for any occasion.

"Great Place- Will Stay Again"

5
21/09/2016

The hotel grounds and lobby are maintained well. The room/bathroom were clean and up to date. The bed was perfect to sleep in. They offer pack-N-plays at no charge, and have complimentary newspapers at your door first thing in the morning. The breakfast is filling. You can make your own waffle. Close to Longwood Gardens.

"Best Hotel Experience We've Ever Had"

5
21/09/2016

This hotel exceeded our expectations. The grounds are gorgeous, the common areas are clean and attractive and our room (single king sized bed) was the cleanest I've ever been in and when I say clean I don't mean everything smelled like chemicals like most hotels do. I'm a germaphobe and I've never been so at ease in a hotel room! The front desk, housekeeping and breakfast attendees were all very pleasant. The free breakfast selection had amazing variety and included vegetarian and vegan options...even soymilk :) we were only there for approximately 10 or 11 hours, and for the first time in my life I actually wished I could have spent more time at the hotel!

"A great place to stay in Glen Mills, Pa."

5
19/09/2016

Our group stayed at the Best Western Concordville Hotel for two days for a wedding. All of our accommodations met our expectations. The large bridal suite was just the right size. Our group enjoyed the use of the roof top bar for relaxing after the wedding festivities. The hot breakfast was fantastic both days and had something for everyone. I can easily recommend this facility of anyone planning a group gathering.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Weddings are such a wonderful, but potentially stressful, event. We go out of our way to take care of everything so the attendees can focus on making memories with family and friends. With crowd-pleasing amenities like free wifi and complimentary breakfast, our property is a great venue for events large and small. I'm so pleased we could host such an important event for you and your group, and we look forward to seeing you again in the future! Best wishes, Steve Angeline General Manager

"great buy"

4
18/09/2016

very nice hotel. Good parking, amenities, nice size room and good bed. They could fix housekeeping inside the room as I found hair in my bathtub and another in my party found lottery tickets within her bed.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am sorry housekeeping did not meet your expectations during your stay. What you experienced is not typical of our standard of quality, and I thank you for bringing it to our attention. I will discuss this with our staff immediately. Best wishes, Steve Angeline General Manager

"Excellent"

5
17/09/2016

Large spacious Room -Free breakfast, eggs, sausage, bread, vanilla yogurt and granola. Waffles you can make. Pancake machine. -Omelet station. Good food. -Close to alot of ammenities and places to visit -Free Parking. -Very Clean

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! As you mention, we do offer complimentary breakfast to all our guests, offering a wide selection of options to suit many tastes. It's a great way to start a morning visiting any number of the nearby attractions. I hope you will join us again the next time you are in the area! Best wishes, Steve Angeline General Manager

"Best Western"

4
12/09/2016

We have stayed here before. Room large and spacious. Free breakfast, eggs, sausage, bread, vanilla yogurt and granola. Waffles you can make. Pancake machine was broken. Food much better this time. Weddings both Friday night and Saturday while we were there but not distracting or noisy. Close to some things, Far from Longwood Gardens

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. It's always nice to hear from guests who choose our property time and time again. I'm pleased to know you enjoyed the complimentary breakfast, including our Make Your Own Waffle Bar. Having so many options to choose from is great, but being able to put your own personal spin on breakfast is even better! I'm glad you had such a lovely stay with us. We look forward to your next visit! Best wishes, Steve Angeline General Manager

"OUTSTANDING"

5
10/09/2016

Our second stay there. Perfect in every way. Spotless, accommodating, professional and friendly. We desperately needed early check in and our room was ready and waiting. You should be very proud of your staff.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! We love hearing from repeat guests. I am certainly very proud of our staff, but I will pass along your very kind words. We all work hard to provide our guests with experiences that exceed expecations, and I'm pleased it had such an impact on you. I hope you will join us again soon! Best wishes, Steve Angeline General Manager

"Top Notch"

5
08/09/2016

Even though the Best Western Plus Concordville is not close to my destination, and there are hotels that are closer, I have chosen to stay here whenever I am in the area. It surpasses the others. The grounds are lovely. The lobby is beautiful. The room is attractive and comfortable. The breakfast is ample and delicious and included in the room fee. It is good for solo travelers and would be ideal for families with the park-like grounds and resident waterfowl, the game room, and indoor pool for the children and the exercise room for the adults. The staff is friendly and determined to make my stay perfect, and it is.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! To know you choose to stay with us, despite other hotels being closer to your destination, is such a testament to the experience at our property. With our free wifi and complimentary breakfast, in addition to many other amenities, we are a wonderful location for families and solo travelers, as you so accurately point out. We look forward to your next stay with us! Best wishes, Steve Angeline General Manager

"Great Hotel-not so great staff"

3
06/09/2016

The hotel is great the staff on the other hand not so great. We were there for a wedding and the staff was grumpy and even made a comment of how it "was not a great night" based on the fact that two wedding parties came in that night and he was the only one working I guess. I also have been charged 3 different rates currently waiting to see what the final one is!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am sorry our staff did not exceed your expectations. It is our commitment to every guest to deliver outstanding customer service at all times, and I apologize this was not the case during your visit. As for the rates you have been charged, I know M. Rowe, our front office manager, has reached out to you to explain your bill. Thank you again for your comments, and we look forward to seeing you in the future. Best wishes, Steve Angeline General Manager

"Excellent review"

5
05/09/2016

This hotel was a total surprise as it was terrifci and the people were simply great. Everything was above expectaitons including the breakfast which was presented via chefs that were friendly and cooked as requested.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! We always strive to exceed expectations and help make our guests' stays memorable for all the right reasons. One of the ways we do this is with our complimentary breakfast, including a made-to-order omelet station. It's a great way to get going in the morning, whether you're here for business or leisure. I hope you will join us again soon! Best wishes, Steve Angeline General Manager

"This Best Western shines!"

5
02/09/2016

Beautiful Hotel never looses its sparkle and welcome! You are wise to check for a vacancy at this hotel first! Beautiful grounds, picture perfect! Delicious restaurant within feet of the hotel. Busy highways on each side but once on grounds you will be happy.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Your review is so kind. We work hard to make our guest experiences inside our hotel as beautiful and inviting as the exterior. Our warm and friendly staff are always eager to accommodate our guests. Great amenities like complimentary breakfast and free wifi help make us feel like home away from home. I hope you will join us again in the future! Best wishes, Steve Angeline General Manager

"Very hard to find"

4
01/09/2016

The directions given on the website of the hotel were very misleading and we drove past the road leading to it twice before finally locating it. The picture of the inside of the hotel looks more spacious than it actually is.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am sorry you had trouble finding our property. I am not sure which website you are referring to, but we offer detailed travel instructions from all directions on our Best Western website. You can also call the hotel at any time if you need directions. Best wishes, Steve Angeline General Manager

"Great Stay"

5
31/08/2016

Beautiful hotel! Had a great time staying at the hotel. Lots of amenities, including a great pool. Breakfast was the only weak spot I would say but more so because of the options. I would have preferred more fresh fruit. The rooms were great and the bed was very comfy.

"Clean, well furnished, polite and helpful staff, great location, only one concern..."

4
30/08/2016

This hotel is very nice! My husband and I stayed recently for 3 nights. We were very comfortable in our room and the complimentary bfast was good. Location was quite convenient for us. My only concern was with the pool area. Honestly, to me, it looked like I'd walked into another hotel---a one or two star hotel. The water was clean, but the decor was cheap and tawdry looking. Not what we expected for such an otherwise lovely hotel. and the lighting was not clear in the pool area. I used the sauna which was OK. A nice feature. All in all, a good place to stay! We wouldn't hesitate to recommend and return.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I appreciate your feedback regarding our pool area. Our pool area is actually receiving a full renovation this fall! I invite you to join us again soon, and check out the improved pool area! Best wishes, Steve Angeline General Manager

"Best Western Plus Concordville Hotel Glen Mills, PENNSYLVANIA"

5
30/08/2016

It's a great place to stay, can't go wrong. This is my 3rd time at this location this year, everything has been up to par every time. Great staff, great rooms and great breakfast. Good location, easy to get around.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! We love hearing from repeat guests, especially one as familiar with our property as you. To know we are the place you continue to stay again and again is such a great testimonial to the level of service and quality that can found at our property. We look forward to your next visit! Best wishes, Steve Angeline General Manager

"A Plus for This Hotel"

5
26/08/2016

Impressive lobby. Very friendly staff. Beautiful rooms. Excellent breakfast bar. Clean and well appointed weight room and pool. Very clean bedroom and bathroom. Luxurious appointments all around. You can't go wrong with this hotel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased to know our hotel made such an impression on you. From check-in to check-out, our goal is to make every part of our guest experience memorable and pleasant. I welcome you to join us again in the future! Best wishes, Steve Angeline

"Great place, Excellent service"

5
25/08/2016

My niece Evaniz and her husband Nelson had their wedding reception at Best Western Plus Concordville Hotel, Glen Mills. Many of the guests, specially family members stayed at least 2 nights, I stayed 3 nights. Everything was perfect beginning to end. Beautiful wedding reception, genuine hospitality, great service, delicious and well presented food, caring staff, great customer service and so, so clean. This truly was a great stay away from home and sharing with the family was so special!! This is the first time that I complete a review but I had to do this one because in reality this Hotel truly excelled in their service.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! It is so meaningful to me to know we could provide such a wonderful wedding reception for your niece and her husband. Events like these are so special, and we strive to go above and beyond expectations. The time should be spent making memories with family and friends – let us take care of everything else. We wish you and your family the very best, and hope we can host you again in the future. Best wishes, Steve Angeline General Manager

"Relaxing and upscale"

5
24/08/2016

The room was the last on the hallway, and it was ideal location as it was quiet. Breakfast was awesome with lots of choices. The general look of the hotel and the amenities are upscale. If you want a nice hotel in the Brandywine valley, look no further!

"Great spot to stay"

5
24/08/2016

Was debating on whether to stay here or another hotel minutes away. Glad I stayed here. The complimentary breakfast was outstanding especially with the made-to-order omelette station. Staff very courteous. Will definitely stay again. Oh yes, the beds were the best! One of the most comfortable beds I've ever been in!

"Pleasant stay at Best Western Plus Concordville Hotel"

5
23/08/2016

Room was nice with comfortable king bed. Room had refrigerator and nice size tv. Hotel has an indoor pool and excersize room. The hot breakfast was a nice touch with eggs and omelets prepared for you. Friendly staff.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review. I'm glad we could make your stay so pleasant and provide ample amenities to satisfy your needs. Our complimentary breakfast, in particular, is a great additon that our guests find to exceed expectations. I hope you will join us again in the future! Best wishes, Steve Angeline General Manager

"If you want friendly, modern & clean"

5
23/08/2016

This BW is extremely clean, modern and the staff are friendly. If you are fortunate to be there on the week days you will have eggs made by a very friendly chef. The beds are very comfortable and the good is large with a fresh look.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! The title of your review says it all, and I'm pleased we could offer you an enjoyable stay. We do have made to order omelets as a part of our complimentary breakfast on the weekdays, which we think is a great amenity for business and leisure guests alike. I hope you will join us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"Best Wedding reception EVER"

5
23/08/2016

This hotel is amazing. We had an amazing experience from the time we arrived until the time we checked out. The hotel was clean & comfortable, The breakfast was very good. The pool was great. The lounge was amazing and the food was just great. The fitness room was big and had everything you need to get a good workout. The staff was very friendly and helpful. I have nothing negative to say about this hotel or my stay. I will go back to this hotel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Your review is so kind, and I'm pleased to know we could offer you such a terrific and memorable experience from check-in to check-out. Whether here for business or leisure, we make a point of provide every guest with an experience that exceeds expectations. We look forward to seeing you again in the future! Best wishes, Steve Angeline General Manager

"Wedding stay"

5
22/08/2016

This hotel is amazing. I highly recommend it to anyone. I was impressed from beginning of my stay until the very end. We were there for my niece's wedding and the whole family stayed 3 nights. The wedding was just stunning. The food was amazing. The property is clean and beautiful. The hotel lobby is beautiful. The breakfast was really good which I was surprised.The staff went out of their way to make sure we had everything we needed. We highly recommend this hotel.

"2nd Time Stay"

3
14/08/2016

Philadelphia DNC took all the rooms in PHL so had to hike out to concordville for a room. They hiked the prices here too. Stay was not as good as first time. Room walls paper thin can hear everything in the next room. Kept me up all night. Justus kids crying and waking up allot. Restaurant next door is great. Not my best stay here. Loved my previous stay

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am sorry this stay was not as enjoyable as your last visit. We work hard to exceed guest expectations, whether they've stayed with us once or a hundred times. I hope you will not let this anomoly dissuade you from staying with us again in the future. Best wishes, Steve Angeline General Manager

"Great Hotel in Brandywine Valley"

5
13/08/2016

Best Western Plus Concordville Hotel is a wonderful place to stay while sightseeing in the Brandywine Valley area. It is well situated near numerous gardens, mansions, museums, restaurants, wineries, etc. Rooms are clean, nicely decorated and fit with comfortable beds. The breakfast chef provides excellent omelets. Overall the hotel continues to exceed expectations. Importantly it offers excellent price/value. Try Best Western Plus Concordville.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased to know we continue to exceed your expectations. It is something we strive for at our property. Our location is great, as you say, and our made-to-order omelets can't be beat! Better yet, try our entire complimentary breakfast. There's a wide variety to help you have a great start to your day. I invite you to join us again the next time you are in the area! Best wishes, Steve Angeline General Manager

"BEST IN THE HEART OF BRANDYWINE"

5
08/08/2016

The arrival at the hotel is tranquil after driving to get there, it's welcomeing us home. Meg Rowe runs a tight ship at the hotel. Her concdern for guests comfort resonates thru the staff. The front desk staff Shawn Biley, Danuelle, Sara and Annie were very provfessional processing us into the home away from home.Our rooms were impeccably manicured with all amenities and quite. Ther was a family in the room next to mine with a young child and the only time I knew that was when we departed our rooms one morning at the same time. This reflects the quite of the rooms. Breakfast was delicious and all items were hot. and fully stocked.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Your words are so kind, and I will certainly pass your compliments on to our staff. It means so much to us to know our commitment to providing guests with experiences that exceed expectations is recognized. I'm so pleased you had such an enjoyable stay, and welcome you to join us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"Anniversary Getaway"

5
08/08/2016

It was our 33rd anniversary and we wanted a special get away. It was our first stay and we had several question. We found all the staff to be helpful and the atmosphere made it just what we wanted "Special". The restaurant was exquisite. Again, very special.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I'm so pleased to know we could make your anniversary getaway so special. It's the little opportunities to surprise and delight our guests that we find make all the difference. I hope you will join us again for another opportunity to make your stay memorable. Best wishes, Steve Angeline General Manager

"The hotel exceeded all expectations"

5
05/08/2016

Great value & location. I blindly booked this hotel for 1 night and decided to return for a second given the great experience. The staff was helpful & friendly Hotel grounds and property were clean and quiet. Variety for breakfast was huge! I travel for a living and would return without a doubt. Keep up the good work! Mahalo!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so happy we could make your stay enjoyable for not just one night, but two! Our beautiful grounds, friendly staff and the delicious variety of our complimentary breakfast keep our guests coming back for more. I'm so pleased we exceeded your expectations. We look forward to hosting you again in the future, for business or leisure! Best wishes, Steve Angeline General Manager

"Very nice place to stay with easy access to many surrounding areas"

5
03/08/2016

The hotel was beautiful and the staff very helpful. My room was modern, clean and very comfortable. The complimentary breakfast was also very good, especially with the made to order omelet station. Yum! I would definitely visit this hotel again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased you had such a lovely stay with us. Our complimentary breakfast really does set us apart, especially the made-to-order omelet station. If eggs aren't your thing, there is such a wide variety to choose that we're sure you won't be disappointed. We look forward to hosting you again the next time you're in the area! Best wishes, Steve Angeline General Manager

"Excellent Stay Following a Wonderful Wedding!"

5
01/08/2016

My fiance and I stayed at this hotel following a wedding reception at the Concordville- Gold Ballroom. The Best Western is conveniently located across the parking light as you walk along a brick walkway that is well lit. Our room was perfectly chilled (AC) and the bed was super comfy! Perfect ending to a night of dancing! Thanks! Zak & Laura

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review. I'm pleased we could accommodate you and your fiancé while attending a beautiful wedding at our location. As you say, we're a great place to lay your head after a night of dancing – or the perfect place to hold the dance! We hope you will stay with us again the next time life brings you to this area. Best wishes, Steve Angeline General Manager

"Great hotel just outside of Philadelphia"

4
01/08/2016

A lovely hotel with friendly staff. We stopped here on the way to Washington. The double queen room was perfect for our family - two adults and two kids. The kids enjoyed the pool and the breakfast was amazing - we stuffed our faces! They could have better oj, however, and the cappuccino from the machine was not good. The only reason I have not given it 5 stars - I would give 4.5 if I could. Would highly recommend.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I'm so glad we could accommodate you and your family on your trip to Washington. Our complimentary breakfast is a great way to start the day, and I'm happy you took advantage of this great amenity. I am sorry you found the cappuccino to be lacking, but thankfully it did not seem to impact your stay too adversely. I hope you will join us again in the future! Best wishes, Steve Angeline General Manager

"Sure thing"

5
01/08/2016

This hotel is conviently located, comfortable, the staff is friendly and the breakfast is great. We come here 2 or 3 times a year with friends and/or family to visit the area. We love Longwood Gardens along with the history of the area and the scenic countryside. One day we will venture into Philadelphia, but we will stay at this hotel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! We love hearing from repeat guests. Longwood Gardens is truly such a beautiful area, and I'm so pleased we are the hotel you stay at time and time again when visiting this region. We will be proud to host you and your friends/family when you choose to check out all the great sights Philadelphia has to offer. We look forward to your next visit! Best wishes, Steve Angeline General Manager

"Absolutely Wonderful Time"

5
30/07/2016

We had a flight cancelled and needed a place to stay and Best Western Plus Concordville Hotel was one of the few place anywhere near the airport that had availability - In short, this is an outstanding hotel, beautiful, clean, friendly staff, well maintained and an outstanding free breakfast. If I'm ever in the area, I will definitely stay there again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased we were able to accommodate you when your flight was cancelled, but to exceed your expectations entirely is such praise. I'm glad you had a chance to partake in our wonderful complimentary breakfast. We offer such a diverse selection and keep the offerings well-stocked. We hope you will join us again the next time you are in the area – hopefully under better circumstances than a cancelled flight! Best wishes, Steve Angeline General Manager

"Great Value, Beautiful Place"

5
29/07/2016

We were surprised to drive up to this elegant hotel with a green lawn, geese, a pavilion and fountain. The interior has a curving marble staircase. Not your typical BW hotel. Everything was upscale including a chef who made eggs to order at breakfast, excellent staff looking after your every need and constantly cleaning, and a lovely, spacious bedroom. I would stay there again in a heartbeat. The adjoining restaurant is also upscale (and not cheap) but offered a lovely dining experience. I used the Business Center, the fitness area and the lounge. All great. The only drawback was a not super friendly check in clerk (everyone else was amazingly personable, friendly and hardworking).

"Democratic National Convention"

4
27/07/2016

Our entourage of 20 people stayed here for 5 days. The hotel is very well managed, very clean, the desk, cleaning staff are remarkably courteous, professional and quiet. This hotel really goes out of his way to provide it's guests with quality service, discrete tones and lots of space to move around or not move around. The rooms are spacious, cleaned everyday unless you don't want it. It's about 16 makes from the airport, but hire an Uber for around 23.00. Well worth the stay.

"Best Western Glen Mill, Pa."

5
25/07/2016

This is our second visit to this beautiful hotel. It is a five star in my opinion. Great location for our needs. Clean and the beds are comfortable , breakfast outstanding. The grounds are pretty with flowers and a fountain in front and flowers at every entrance.. very pleasent place to stay.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! We love hearing from our repeat guests. As you say, the diverse selection of our complimentary breakfast is outstanding, and we take such care to make our grounds beautiful all year long. We look forward to your next stay with us! Best wishes, Steve Angeline General Manager

"Baseball tounament"

5
25/07/2016

We stayed at this hotel for a baseball tournament. Would stay hear again in heartbeat, friendly, restaurant was very good, employees very friendly and helpful, prices were great. very clean, beautiful grounds, pool very nice, nice rooms and bathrooms good breakfast.

"Overall Great"

4
25/07/2016

The hotel and food were wonderful. I loved the terrace bar. It was a great way to wind down. My room was clean and the staff was great. Other than the loud AC unit causing a restless night sleep, I would have given stellar review!

"great value"

5
23/07/2016

Rooms were clean and modern looking. free breakfast is one of the best I have had in my travels The only negative was that the room air conditioner was a little noisy when it turned on. Definitely recommend this motel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I'm so pleased you enjoyed your stay with us and found our complimentary breakfast to be among the best. We strive to make every guest's stay enjoyable and memorable. I'm sorry your air conditioning unit was noisy, but thankful it didn't negatively impact your time with us. We look forward to hosting you again in the future! Best wishes, Steve Angeline General Manager

"Elegant hotel, beautiful grounds."

5
23/07/2016

Comfortable beds in a large room. Large, open area for breakfast with omelets made to order. Restaurant and lounge/bar close by. Shopping center across street. We enjoyed the Brandywine Museum of Art on the river several miles away plus other Historical areas.

"Comfortable, clean and consistent"

5
22/07/2016

I would recommend this hotel to anybody traveling and looking for a place to stay in the area. This was my second stay there, and it was as good as the first one. My place of work and my co workers use this hotel a lot and I have never heard of a disappointing experience.

"Outstanding !!"

5
20/07/2016

Outstanding service, clean rooms. To top it off great breakfast prepared by a chef. A variety of food & drinks. Thank you for your effort to make it a pleasant stay for us in Pensylvania..The kids loved taking pictures with the ducks.

"Clean, and a Great Night's Sleep!"

4
11/07/2016

This hotel is well-maintained and very clean. The rooms are nicely-sized with appropriate floorplans. The staff is friendly. The only thing I would recommend altering is the breakfast experience: it is crowded and the buffet itself is laid out awkwardly. Because it is held in a foyer, it is noisy and there is some annoying traffic as people vacate their rooms.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed a great night's sleep with us. Also, thank you for your feedback on the location of our complimentary breakfast. The breakfast is actually located in our second-floor lobby. We also understand on the weekends seating is limited with the amount of guests staying at the hotel, so we are expanding our breakfast area by 35 seats in August. Join us again to see the renovations! Best wishes, Steve Angeline General Manager

"Customer Service was HORRIBLE"

1
11/07/2016

I have never been so unhappy with the running of a hotel in all my life. I frequently travel and stay at a range of hotels. The experience of checking in for a Bridal Party was horrific. Brides room was not ready until 15min prior to her wedding on the grounds of the hotel. They requested her to come to the desk to check in. Unacceptable. She had been available to check in all day and her room was not available until 445. just a regular suite.

"Beautiful hotel"

4
08/07/2016

I live 10 mins from here but my home AC died during a heat wave and I am not the type to tough it out.....I have driven past the sign for this place on route 1 and didn't think it would be anything special. Boy was I wrong! The place is beautiful. Very helpful staff at the front desk, spotless room. Room was very large, very comfy. The bath products were from bath and body works, nice scent! I spent a cool comfortable night! The breakfast was a pleasant surprise, with the omelette station in addition to the usual cereals, toast, fruit, bacon, etc. I was a little disappointed when the AC was fixed so I could go home! I have found a new hotel to recommend for out of towners!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I am so pleased we were able to provide you a home away from home when your AC broke – what a heat wave we had! With our complimentary breakfast, fine toiletries, and welcoming property, I can see how it could be tough to leave. Thank you for recommending us to out of towners. We hope you will stay with us again soon! Best wishes, Steve Angeline

"Definitely a PLUS!"

4
08/07/2016

This has been one of the finer PLUS hotels. We love the location close to Longwood Gardens and nearby Philadelphia. All the staff were friendly and helpful. This is our first visit to a BW that has an omelette station and a yogurt dispensing machine. Both were fantastic! My omelettes were made to order and tasted great. The breakfast spread overall was the best that we have had. The living area in the queen suite was enormous and we wish that some of that space would actually be part of the bedroom instead, especially when the wall TV in the living room was not big enough and clear enough. With that said, the beds were very comfortable. The hotel grounds were well kept and pretty with a pond and a gazebo. We didn't have a chance to try the restaurant next door. Next time!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I am so pleased to know you enjoyed our complimentary breakfast. As you mention, we believe our made to order omelets and yogurt machine help set us apart, in addition to our wide variety of other breakfast options. Thank you for your feedback on the size of the bedroom area. We will take it into account as we are always looking for ways to improve our guest experience. I hope you will join us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"Sophisticated and Pristine"

5
05/07/2016

My four night stay at this location was warm and welcoming. I was traveling alone on business and felt like I was at home, due to the hospitality that was provided by the staff. The desk staff was always cheerful. Shawn, in particular, was friendly, witty, and had a willingness to assist in making my stay a positive experience. Billy was also professional and attentive, always wearing a smile. An extensive breakfast line was included in the price of my stay. The breakfast chef was respectful and wanted to please by cooking omelets to meet your personal satisfaction. The breakfast staff was alert to the needs of the clients, making sure breakfast items were stocked and removing individuals dishes, as soon as they were empty, in order to provide a clean and clear area to relax. The custodial staff was constantly cleaning, yet the odor of unpleasant cleaners was not experienced. The grounds-keeping staff was outside every morning tending to plants, grounds, parking lots, and overall outside appearance of the hotel. Overall, the interior was one of sophistication, while the exterior permitted a sense of tranquility and relaxation. My room was clean and modern with a marble bathroom. Water pressure and temperature of the shower/bath was excellent. I appreciated the facilities availability to workout, swim, and sauna. The Inn/restaurant had delicious, upscale meals for a great price. Once again, presented by friendly, attentive staff, willing to meet all requests. I found the location to be quite convenient to the town, yet in a setting that did not make you feel that you were in the center of local business traffic congestion. The best asset of the hotel/inn is the relaxing experience with attentive personnel. I was surprised that the inn/restaurant/lounge was not within the hotel structure and required you to go outside to access it. However, it was worth it and I ate there, most evenings. If a wedding is occurring on the grounds, the festivities may create limited parking, so one needs to prepare in advance, if parking close to the entry is a necessity. All in all, I definitely recommend this place and will gladly return there, if the need arises.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for such a kind and thorough review. Your detailed impression of our staff's commitment to cleanliness, attentiveness, and genuine service is the perfect snapshot. We each strive to exceed guest expectations, and it means so much to hear that is evident to our guests. I'm so pleased you were impressed by our complimentary breakfast, complete with made to order omelets, and our onsite workout amenities. We believe it really rounds out both leisure and business stays. It means so much to hear you would gladly stay with us again, and I welcome you to join us again in the future! Best wishes, Steve Angeline General Manager

"Lovely hotel in near Longwood Gardens"

5
05/07/2016

This was our third stay at the BW Concordville, and it did not disappoint. Even though there was a wedding going on when we arrived, with the wedding party being photographed, we got the same great friendly and efficient service at check-in. The room was clean and so nicely laid out. Even though the wedding party was a young one, and there seemed to be many guests, we slept soundly all night and did not hear any signs of them until the morning. This BW has a little shop with cold beverages - alcoholic and non - and some snacks. The prices are totally honest. The lobby is lovely and a nice place to sit and relax. There is a restaurant right there of decent enough quality - steaks and chops type of place. VERY, very nice place to stay if you're visiting the area.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased to hear you continue to return to our hotel time and again. We love hearing from repeat guests, because it means we are achieving our goals of exceeding guest expectations. While we do host our share of weddings, we never allow these events to impact the quality of service we provide our guests. Everyone gets the star treatment with us! Thank you for your recommendation for those staying in the area. We look forward to seeing you again in the future! Best wishes, Steve Angeline General Manager

"This is not your father's Best Western"

5
01/07/2016

My past experiences and expectations of Best Western haven't been terrible but honestly haven't been that great. Well this past visit changes all that now. I stayed here recently for a business trip and was just utterly impressed with everything. The exterior of the hotel is beautiful and when you walk in, the lobby is just exquisite. I believe they have just done a major renovation and boy does it show. My room was spacious and clean. The bed was very comfortable and the bathroom was a good size and like my room very clean. The breakfast area is spacious and really has a lot of options. They even have a person there making omelettes of your choice. That this breakfast option is included with your stay is an added bonus. The staff were very friendly and helpful. I will definitely plan to stay here on my next visit and highly recommend it!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased we were able to exceed your expectations not only as a hotel, but as a member of the Best Western brand. In addition, I am pleased you enjoyed our complimentary breakfast, complete with made to order omelets. As you say, it really is an added bonus, and we think it sets us apart. Thank you for your recommendation, and we are so pleased to hear you plan to stay with us again. It is some of the highest praise we can receive. Best wishes, Steve Angeline General Manager

"Spacious and Comfy"

5
30/06/2016

Stayed in a room with one king bed. HUGE room with space to almost live like you do at home. Nicely remodeled with comfy furniture, good bed, decent pillows. Ask for a room away from the front of the hotel if you don't like road noise. I thought my window was open but it was just a window that did not filter sound too well. Big breakfast daily with tons of choices includimg eggs made to order! Friendly staff and good location, about 20 -30 mins from Philly Airport and easy drive to NJ and Delaware. Game room for kids on lower level along with laudry room and nice workout space. Would stay again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us, and took advantage of our complimentary breakfast. The made to order omelets really are a nice treat. I'm sorry you found your room to let in too much road noise. Next time, let us know during your stay, and we will try to accommodate you in a room more to your satisfaction. We look forward to hosting you again the next time you are in the area! Best wishes, Steve Angeline General Manager

"Great Hotel"

4
27/06/2016

Great hotel. Resort like setting. Very spacious . Absolutely clean . Loved it !! Free wifi . Has restaurant on site. Reasonable. Good food. Great ambiance. Breakfast was great. Has a pool and fitness room and game room. Staff was very attentive. Very close to most of the major sites.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I am pleased you enjoyed so many of our key amenities, including our free wifi, onsite restaurant, complimentary breakfast, pool, and fitness center. We proud to offer these, as we believe they really make a difference when traveling for business or leisure. We hope you will stay with us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"Great All the Way"

5
27/06/2016

I've stayed at many 5 star hotels that aren't as nice. Large newly decorated rooms. Great breakfast program and area. Wonderful staff and located next to a fabulous restaurant. A no-brainer! Great place to stay.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am pleased you enjoyed your stay with us, and took advantage of our complimentary breakfast. To hear you have stayed in 5-star hotels that were not as nice as ours is quite the compliment, and a testament to our staff's dedicated commitment to service. Please join us again the next time you are in Glen Mills. Best wishes, Steve Angeline General Manager

"Beware Of The Duck/Goose Feces"

5
24/06/2016

This is by far the most beautiful Bestwestern that we have ever stayed at. Set on a hill overlooking a pond with lighted fountain. Your breath will be taken away when you walk in the main entrance. Rooms are awesome, service is incredible. Breakfast is perfectly set up and they even have a chef to make you a custom omelet. (He is a very serious man, no smiles, no talking, but great omelets) Two problems to be aware of: 1. If you are coming off Route 1 onto East 322 you can not make a left turn into the hotel. You must go to the next red light and make a u-turn. 2. There is an enormous duck & goose population inhabiting the pond area. Don't expect to take a walk around this beautiful facility without stepping in feces. Ask for a room facing the pond/fountain if you want to see it at night because you will not want to walk around after dark.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! To hear we are the most beautiful Best Western you have been to is quite the compliment. I am pleased you enjoyed the complimentary breakfast, in particular the made to order omelets. I am sorry you found the area around our pond to have evidence of the ducks and geese who call our hotel home. We strive to provide a clean, pedestrian-friendly environment for our guests. In addition, I am sorry you had difficulty accessing the hotel, as we do have an entrance off Route 1. That said, I am glad these things did not have a negative impact on your stay. Best wishes, Steve Angeline General Manager

"Best western Concordville "

5
21/06/2016

Excellent hotel, friendly staff, very clean and exceptionally quiet. Breakfast was included and was also excelant, included an omelet station and more than enough options to satisfy anyone. This is a great property in a nice area and I highly recommend it.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased we exceeded your expectations, particularly with our complimentary breakfast. It is a great way to start the day. Thank you so much for recommending our hotel, and I hope you will stay with us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"Good access to Philly"

5
20/06/2016

The Concordville Hotel is an excellent property. It is convenient to both Philadelphia and Wilmington. The facilities have been improved and upgraded. The service is very good. During the week a chef is available to prepare omelettes at breakfast.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am pleased you noticed our improvements and upgrades, and enjoyed our complimentary breakfast. The made to order omelettes just can't be beat! As you mention, we are in a great location to get to Philadelphia, and many other key attractions in the area. I hope you will join us again the next time you visit Glen Mills. Best wishes, Steve Angeline General Manager

"Excellent Hotel and Breakfast"

5
18/06/2016

We took a trip to Phila. & Longwood Gardens and stayed at the BWP Concordville. This was a good location for both areas. The hotel has clean updated rooms and a good hot breakfast with eggs to order. It is about a 40 minute ride to Phila and a 15 minute ride to Longwood. There are ample places to eat in the area as well.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so pleased you found both our hotel and our complimentary breakfast to be excellent. In addition, I am pleased our central location met your needs for both of your destinations. We truly have a fantastic location for those visiting the surrounding areas. I invite you to stay with us again the next time you are in the area! Best wishes, Steve Angeline General Manager

"Wonderful Visit"

5
17/06/2016

Stayed 2 nights mid-week while attending preliminary rounds of the International Organ Competition at Longwood Gardens. I live less than 50 miles from this location but didn't want the hassle of driving back & forth, especially at night. My room was exceptionally clean, quiet & comfortable with a nicely done updated look & feel. I especially appreciated the front desk accommodating my request for early check-in. I didn't have time to use the gym, pool or sauna but went downstairs to check them out & was pleased with what I saw. Spacious & clean. My visit was enjoyable, relaxing & I'm glad I made the decision to stay the 2 nights rather the commute back & forth. I wouldn't hesitate to stay here again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am glad we were able to provide you lodging while you attended the Competition in Longwood Gardens. Whether our guests stay with us two nights or ten, we strive to provide each with an experience that exceeds expectations. To hear you would not hesitate to stay with us again is the cherry on the sundae. We look forward to hosting you in the future! Best wishes, Steve Angeline General Manager

"Very Satisfield Customer"

5
17/06/2016

We had stayed at this Hotel in the past, and were totally satisfied. This visit was the same. Everything from beginning to end was wonderful. Great location in the Brandywine Valley area, very accessible to all attractions. Highly recommend.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! It is so rewarding to hear from guests who stay with us again and again. It is even better to hear they recommend us to family and friends. I am so pleased we continue to provide you service that makes your stay enjoyable and memorable. We look forward to hosting you in the future. Best wishes, Steve Angeline General Manager

"The Best in the area"

5
17/06/2016

It has what the best hotels offer; excellent staff, clean comfortable rooms, complete breakfast including omelet table, free wi-fi, indoor pool and workout center. Close to quaint towns west on Route 1 and multiple museums. While traffic can be heavy in the area, there are multiple major roads to travel to the PA and NJ Turnpikes.

"Fishing Seminar Part II"

4
14/06/2016

After the fishing seminar (refer to my review of Harrah's Atlantic City) we decided to visit some relatives in PA. We were originally booked for one night but stayed an additional night. We had a great time. The room we stayed in was on the smaller side but we could see the upgrades that were done since the last time we were there. The complimentary breakfast is always good. Especially on the week days when they have a made to order omelet station. All of our requests were taken care of promptly. The young man at the front desk, Tyler, was a joy to work with. I would definitely stay here again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I am so pleased you recognized the hard work we've been doing upgrade the hotel and improving our guest experience. Our made to order omelets, part of our complimentary breakfast, truly is a delicious addition. I will be sure to pass on your compliments to Tyler. Thank you for your review, and I hope you will stay with us once again the next time you are in the area. Best wishes, Steve Angeline General Manager

"Could have been a 5"

4
14/06/2016

Could have been a 5 if not for trouble with toilet. Ended up having to use a plunger myself. Staff came to investigate and eventually brought a plunger, but left and said he'd be back as he had people needing to check in downstairs. After several minutes (it's after 10pm), I used the plunger myself, eventually gettting the toilet to flush. I didn't hear back from the front desk and the plunger was still where I placed it outside my door in the morning. For a hotel this size and quality, there should be more than a single person on staff at night that can handle more than one issue at a time.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am so sorry you experienced this issue during your stay, as it is not typical of our level of service and commitment to our guests. If you don't mind, please contact the hotel to discuss this situation further, as we would like to make this right. Best wishes, Steve Angeline General Manager

"Best of the Best Westerns"

5
12/06/2016

I remember staying in Best Westerns years ago. They were ok. When I told someone about this hotel, they said "Of Course, it's a Plus." Well Plus or not, the family that manages this hotel seems to get that continuous investing and updating pays off. It was as clean as a NEW hotel. You know how with some hotels there's sort of stuff in the corners? None of that here. You know how with some hotels the mattresses are mushy and uncomfortable? Not here. Clean, fresh and comfortable. We stayed 4 nights, but by the time we saw the hotel in person and tried to add a night, it was fully booked. That's the trouble with Trip Advisor - news of these great hotels gets out : ) I'm taking the time to post this review because they deserve all of the accolades they receive. Great stay in nice grounds. We were at Talen Stadium a few of the days, and then also in central Philly. Great location. Great hotel. OH PS 1 and 2. 1. It was quiet! Love that. 2. The chef who makes made-to-order breakfast was so nice and tried to make sure everyone got exactly what they wanted.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for such a kind review. I am so pleased to hear our hotel exceeded your expectations, though I am sorry we were fully booked when you tried to add an additional night to your stay. I wish we could have hosted you and your party a little longer. That said, I'm glad you had such a lovely time, and enjoyed our complimentary breakfast. It really is a great way to start the day. I hope you will join us again in the future! Best wishes, Steve Angeline

"Beautiful grounds, great breakfast"

5
12/06/2016

What a great value for such a nice hotel. The grounds are beautiful, the interior looks high end, the work out facility has lots of equipment and plenty of room. The pool has a patio that you can walk out and sit. But the breakfast included with the room was outstanding. A chef is there to make your omelet to order and the sides of sausage and bacon was excellent. The staff is very attentive and friendly. I would definitely stay here again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
To hear you would stay with us again is some of the highest praise we can receive! I am so pleased you enjoyed your stay with us. In particular, I'm glad you found our complimentary breakfast to be outstanding! It's one of the many amenities that set us apart, and a great way to get going in the morning. Thank you for your great review. We look forward to hosting you the next time you're in the area! Best wishes, Steve Angeline General Manager

"Convenient and comfortable"

4
11/06/2016

We stayed here while visiting a relative at the nearby (one block) Maris Grove retirement community. It was easy to access, the rooms were good, the breakfast was excellent, and the proximity to Maris Grove was the cherry on the sundae. (Cheaper that the other hotels in the area, as well.)

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! As you point out, we are quite close in proximity to Maris Grove, in addition to many local Concordville attractions. Ours is a great location, made even better by our many amenities, like free wifi and the complimentary breakfast you enjoyed. I hope you will join us again the next time you are in the area.. Best wishes, Steve Angeline General Manager

"Great Hotel"

5
04/06/2016

Exceeds my expectation! Nice and Clean. Spacious for a hotel room. Great location. Easy access to shopping mall, restaurants, and local attractions. Many selections for breakfast. There are an extra room for breakfast when crowded. Friendly staff.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I am so pleased to hear you had a five-star stay at our hotel! You point out so many of the things that set our hotel apart, including our complimentary breakfast. I'm glad you enjoyed it and found our bountiful selection to be a great way to start your day. Thank you for your review, and I hope you will stay with us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"great"

5
02/06/2016

The place look like it was just renovated.Every thing was very clean . Front desk was helpful.The breakfast was all we really wanted.The price was very reasonable as well.I would recommend it if you are in the area.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Our hotel was in fact recently renovated, offering each of our guests the finest accommodations. In addition to our new look, we also offer free wifi and complimentary breakfast, among many other amenities. Whether you're staying for business or leisure travel, we are a great choice when stay in the Glen Mills area. We hope to see you again soon! Best wishes, Steve Angeline

"Felt very welcome"

5
02/06/2016

We are looking at hotels in which to plan a social even in 2017. We were very impressed with this facility and will be making our decision on a hotel very soon. The location is a bit east of where we want to be, but we are considering choosing this site very seriously because of the fine accommodations.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I am so pleased you are considering holding your 2017 event in our hotel. We are a fantastic venue for events large and small, and offer a multitude of amenities including free wifi and shuttles. We are also newly renovated, offering the finest accommodations for our guests. We warmly invite you to host your event with us in the coming year. Best wishes, Steve Angeline General Manager

"Nothing special"

3
02/06/2016

I think it is best to avoid this hotel during the wedding season! Our group stayed in this hotel as we were guests at a nearby wedding, and we found out that there were 2 weddings happening at the hotel at the same time! As we arrived at 1 pm we were told we could not check in until 3 or 4 pm! They offered us a place to change and refreshen as we had to attend our party at 3 pm. When we came back to the hotel it was after midnight and we were booked into our room. Little did we know that the toilet was blocked! So every time we needed the toilet we had to take the elevator down to the first floor! But then in the morning they also closed this toilet off for cleaning! We were told to check out at 11, but at 10 am they knocked on our door, woke us up and they wanted our room! Honestly I don't understand the check in at 3 pm and check out at 10 am? Really? The hotel has a beautiful design, the rooms are nice and spacious - but the staff were not very friendly.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
While we are a popular venue for weddings and other events, we strive to give each guest as enjoyable an experience as we would in our calmer seasons. We strongly encourage guests to alert us to issues like the clogged toilet during their stay so we can remedy the situation while they are here. We're happy to address things like this immediately so you can focus on having a wonderful stay! As noted on our website, check-in is 4pm and check-out is 11am. If you require a later check-out time, we encourage guests to check with the front desk on arrival so we may accommodate your request. Thank you for your review, and we hope you will give us another chance to exceed your expectations in the future. Best wishes, Steve Angeline General Manager

"Our go to place when visiting family and friends."

5
30/05/2016

We moved out of Delaware County many years ago. When we would return to visit family who still lives there, we found very few options close to Delco other than the dusty and dirty airport area. Finally we went out on a limb and decided to try the Concordville Inn even though it is a good 20 minute ride (with traffic) back to the Glenolden area. That was a good 15 years ago at least and it was the best decision we ever made. We have a preferred floor we like to stay on and they grant our request every time. The accommodations have always been clean, comfortable and quiet. Everything you need in a hotel room is provided; microwave, fridge, coffee maker with supplies, plenty of good quality pillows, etc The showers never run out of hot water and there are always plenty of towels. The complimentary hot breakfast with made to order omelettes (Monday - Friday) are always delicious and the same chef has been preparing them for us for as long as I can remember. It is nice to see his familiar face, and he always greets us with a good morning smile. One recent stay I left my brand new cell phone behind (imagine the panic) and it was overnighted to me and they did not charge me shipping costs. In a day where "nothing is for free" I was grateful for the favor. The location of The Concordville Inn is perfect for those visiting Longwood Gardens. Highly recommended!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I am so pleased we have been able to host you and your family for so many years. Providing outstanding service time and again is our commitment to each guest, like returning your cell phone to you and accommodating your floor request. We understand it's those little things that can make such a tremendous impact on the quality of your stay. Thank you for your kind, detailed review. We are so grateful for your continued business, and look forward to seeing you again soon! Best wishes, Steve Angeline General Manager

"Good value, comfortable"

4
30/05/2016

Best Western Concordville proved a convenient and mostly comfortable stop for our visit to the Western Phila. suburbs. We enjoyed the indoor pool, free hot breakfast buffet and comfort of our fifth-floor suite. Our only criticism was that some other guests let their children wander the hallways and pool unsupervised, and groups of kids can be noisy at times. However, we would stay there again.

"BEAUTIFUL"

5
26/05/2016

Hotel is absolutely beautiful. Staff are extremely professional and friendly. Made to order eggs for breakfast is a huge bonus. Concordville Inn adjacent to hotel is very convenient for lunch or dinner. I cannot say enough good things about this hotel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I'm so happy you were able to partake in our complimentary breakfast – it really is a great start to the morning. Our waffles and pancakes are also made to order, like our eggs, so you know they're fresh and just how you like them! We are very near the Concordville Inn and many other dining and attractions that really round out guests' stays here in Glenn Mills. We hope you will join us again! Best wishes, Steve Angeline General Manager

"Best Best Western Ever!"

5
23/05/2016

We often stay at Best Western Hotels, and they are always fine-to-very-good. But this one is by far the best, a luxury hotel! The room was beautiful, spacious, spotless, and so comfortable. The cooked breakfast is the finest kind, and all of the service was gracious and prompt.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so happy to hear you had such a great experience at our hotel. As you mention, our complimentary breakfast really is a great amenity, with made-to-order waffles and pancakes, pastries, oatmeal, meats, eggs, and more. It's just one of the many things that set us apart. We hope you will stay with us again the next time you visit Glen Mills. Best wishes, Steve Angeline General Manager

"Best of Best Western"

5
16/05/2016

I often stay at Best Western hotels as they are consistently reliable: attractive lobby decor; courteous, friendly, and helpful staff; clean rooms; good continental breakfast; and competitive rates. The Concordville location surpassed any I have previously stayed at. The landscaping in front with the gazebo, ponds, and resident waterfowl was delightful. The lobby was beautifully appointed and the front desk staff was gracious and welcoming on every shift. The room was was furnished with standard hotel furnishings, but the bathroom had a modern flair. Although I didn't use them, there was a fitness room, a game room, and a heated indoor pool downstairs. There was plenty to choose from at the continental breakfast, and the chef made my omelet perfectly. I am so glad that my travel plans worked out that I could stay around the Chadds Ford/Concordville area, and that I stayed at this Best Western. I have already booked another reservation here.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! Your praise is much appreciated, and I am so proud to hear we exceeded your expectations not only as a hotel, but as a Best Western. I couldn't better describe all of the beautiful features and welcome amenities of our property if I wrote it myself. Thank you, again, for your kind words, and we look forward to you staying with us again in the future. Best wishes, Steve Angeline General Manager

"Almost perfection"

4
15/05/2016

We have stayed here many times and we love this place. The only thing that has changed that has disappointed us is the free breakfast was very good the first time and maybe even the second time we stayed. At some point maybe a year after we first stayed which was maybe in 2013 the eggs and waffles were no longer matching the rest of the experience. Other than that just that our room refrigerator did not have a freezer. Small detail but one that I look for and use whenever I travel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I am sorry our complimentary breakfast did not live up to the quality you experienced in previous visits. This is not typical of our service, as we strive to exceed guest expectations with every visit. While we do offer refrigerators in every one of our rooms, they do not have freezers. I apologize for the inconvenience. I hope this will not prevent you from staying with us again the next time you are in Glen Mills. Best wishes, Steve Angeline General Manager

"Best Best Western"

5
15/05/2016

Needed to stay in the area for an important family event. BW Concordville is often booked to capacity, so we were happy that we got a reservation. The room was renovated since our last visit and it was a wonderful surprise. Beautiful, spacious bathroom - double sinks, built-in storage, step up glass door shower...good lighting. The room was large, freshly decorated with good open area. We were very pleased with the accommodation, and always, the entire hotel and its services.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so happy to hear you were able to stay with us during your important family event. We have renovated our rooms, and we are very proud of their appearance! You note many of the key room features of the remodel in your review, and I couldn't agree more. I hope you will stay with us again the next time life brings you to Glen Mills. Best wishes, Steve Angeline General Manager

"Nice Property"

3
14/05/2016

The hotel is located on a nice property, and has a retaurant located right behind the hotel the food was resonably priced and good. Room was smaller but nicely decorated. Was clean, but musty smelling. decent free breakfast. Has issues with the pool during my stay so were not able to use as much as we wanted. UNFRIENDLY staff at desk, nice housekeeping. Close to some nearby shopping.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I'm glad you were impressed with our property and the neighboring restaurant. I apologize for the inconvenience with the pool. We seldom run into issues with it. I am also very sorry to hear you found our front desk staff to be unfriendly. This, too, is not typical. I hope these minor setbacks will not keep you from staying with us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"Fairly large suite, poor quality breakfast"

4
12/05/2016

I recently stayed here for a weekend due to an event in the area. The hotel staff were pretty friendly and accommodating. The property was clean and well maintained. We reserved a suite which was a decent size and definitely larger than many suites in other hotels I have stayed in. It consisted of a fairly large bathroom with a sitting room that had a pull out couch, desk, TV, mini fridge, and coffee maker. Then there was a door that lead to the bedroom which had a king size bed and a TV and dresser. It was large enough for 4 adults. The hotel boasted about their free breakfast but it wasn't much at all. It consisted of eggs that seemed to be either instant or made from egg beaters, potatoes, and some unripe fruit. The coffee taste stale as well so we really didn't eat much. Despite the disappointing breakfast, this hotel is a pretty good deal for what you pay.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I'm happy to hear you found our staff to be friendly and enjoyed your suite. They really are a great option if you are traveling with multiple guests. I'm sorry you weren't satisfied with our complimentary breakfast. What you experienced is not typical of our level of service. In addition to eggs, meat of the day, and breakfast potatoes, our complimentary breakfast includes fresh brewed coffee, assorted juices and milks, fresh yogurt, fresh made pancakes and waffles, an assortment of fresh sliced fruit and whole fruits, four types of cereal, cottage cheese, oatmeal, bagels, breads, Danishes, and muffins, just to name a few items. I hope you will give us another chance to exceed your expectations the next time you are in Glen Mills. Best wishes, Steve Angeline General Manager

"50th Nursing School Reunion - Excellent Venue"

5
07/05/2016

Excellent facility and hospitality plus.Very accommodating. Good selection for hot breakfast, omelets included with room. We arrived late and personnel made arrangements for at late meal at the Concordville Inn. Rooms are comfortable and clean.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! I am so happy to hear you were pleased with our hotel and complimentary breakfast during your reunion. Our staff is incredibly accommodating, and strive to provide each guest with an experience that exceeds expectations. Please stay with us again the next time you are in the area. Best wishes, Steve Angeline General Manager

"GRACIOUSLY ACCOMODATED"

5
01/05/2016

Once again Meg Rowe has molded the staff to provide the most professional and attentive to the guests requireents. When you visit please seek out Meg and thank her for the great experience you are about to enjoy. The apperance of the hotel, friendliness of the staff and over all quite and comfort travlers infrequently receive. Thanks again Meg

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your five-star review! It's great to hear you had another pleasant stay with us. We pride ourselves on offering the type of service you describe: professional, attentive, and friendly. I will pass your kind praise on to Meg. Please continue to stay with us whenever you're in Glen Mills! Best wishes, Steve Angeline General Manager

"Terrific property and staaff"

5
19/04/2016

Stayed 4/8-9 at the hotel with a number of other people for a reunion at the Concordville Inn on Saturday. From the get go all of the staff were helpful, friendly and accommodating. The rooms are modern and very clean. I had a number of special requests and they met them with a smile...extra chairs, ice buckets, etc. We all had an excellent stay and from a very picky person I cannot recommend the hotel highly enough.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your kind review! I'm happy to hear you enjoyed your stay and our staff was able to accommodate all your needs during your reunion. We hope you will stay with us again the next time you're in the area. Best wishes, Steve Angeline Director of Operations

"Nice Stay at Best Western Plus"

5
19/04/2016

Wonderful Restaurant, clean, effecient and great food. Things were convenient to get to and it was quiet. There was plenty of options for free time and the food was the best part of all I would stay again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm very happy to hear you had such a great experience at our hotel. As you pointed out, we are conveniently located to many local attractions to make your stay even more enjoyable. We welcome you again the next time you explore Glen Mills. Best wishes, Steve Angeline Director of Operations

"9:49"

5
19/04/2016

This hotel was a last minute pick. I never thought about Best Western to be so Great. The hotel was clean, the staff was courteous. When they said there was breakfast included in our price we didn't expect the selection offered. From cold cereal to fluffy warm eggs and sausage. The game room was perfect for the kids. The indoor pool gave them something to do. The grounds look like a picture book. After hours there is a nice lounge where you can relax and the restaurant was perfect since we didn't want to go out. I highly recommend this hotel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I'm so happy to hear you made the most of our many amenities. We pride ourselves on offering a well-rounded experience to each guest, be they business or leisure travelers. We hope you and your family will stay with us again soon. Best wishes, Steve Angeline Director of Operations

"grand hotel!"

5
13/04/2016

It was like a 5 star hotel... grand being the key word. The ground were beautiful nice entrance very lovely. Room very modern and clean. Flat screen TV. Nice breakfast with a cook to make omelets. Clerks were very attentive.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your kind words! I'm so happy to hear that you enjoyed the property, amenities and your room. We hope to welcome you again soon. Best wishes, Steve Angeline Director of Operations

"Excellent Property to stay at"

5
11/04/2016

I was very impressed with this hotel. It was very comfortable, and the staff was more than accommodating to any and allof my needs. I look forward to staying there again when I visit my friends in Philadelphia.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm so glad to know that our hotel accommodated all of your needs during your recent stay. We would love to see you again for future visits to the area. Thanks for your review! Steve Angeline Director of Operations

"Concordville Best Western"

5
10/04/2016

From the check in process to the checkout, I have an excellent stay at this Best Western property. If this particular hotel was located in my favorite vacation spot (Virginia Beach, VA) I would always use this Best Western as my hotel of choice.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for staying with us! It's great that you had an excellent experience. The Glenn Mills area is a wonderful vacation destination, so we hope to see you again soon. Steve Angeline Director of Operations

"pleasantly surprised!"

4
08/04/2016

This is a great hotel. The suite we were in was very large, clean and comfortable. The Concordville Inn is behind the hotel and has a great bar. The team that works there was very nice and helpful. I would stay again

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm so pleased to hear that you had an enjoyable stay! We would love to welcome you again in the future. Thanks so much for your kind review. Steve Angeline Director of Operations

"Unfriendly bathroom"

4
08/04/2016

This is a very nice hotel, but in trying to be trendy they put in bathroom sinks that sit on top of the counter. These are difficult to use if you are only 5 ft. 2 in. Also towel rack so close to cabinet it is difficult to hang towel. Food in adjacent restaurant was only fair despite its elegant appearance. Appitizers overcooked.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I'm sorry to hear that you felt the bathroom was difficult to navigate. Please let our staff know in the future if you are dissatisfied with your room or services in any way so we can try to make you as comfortable as possible. We are happy to accommodate a request for a room with a regular sink since only nine of our rooms have that type of sink. I hope that you visit us again. Steve Angeline Director of Operations

"Suites are HUGE"

5
04/04/2016

If you're traveling with a family or group, a suite at this hotel is the way to go. Everyone gets their own space. Completely worth it. The décor is a little bit dated. But the rooms are clean. Oh and the walls were very thin. This didn't ever pose a problem for us, but I did notice we were able to hear everything going on around us.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I'm glad that you and your group were comfortable in our suites during your recent stay. We appreciate the feedback on the room, and just know that our staff is always happy to work with our guests to make sure you're as comfortable as possible during your visit. Hope to see you again. Steve Angeline Director of Operations

"Very Nice Hotel"

5
04/04/2016

Clean with pleasant staff and a good free breakfast. Have stayed here several times while visiting daughter at college and have always been pleased. The amenities are good with a heated indoor pool and sauna and a decent fitness center. There is a convenient shopping plaza across the street with restaurants.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for choosing our hotel during your college visits, what a fun occasion! I'm glad you have enjoyed our amenities and found the location to be convenient for you. I hope to see you back again soon. Steve Angeline Director of Operations

"Great place to stay!"

5
25/03/2016

My husband and I enjoy staying at this hotel because the staff is always friendly and helpful, and the rooms are always clean and comfortable. Breakfast is included and there is always plenty to choose from. We love the convenience of this hotel to the Concordville Inn where we thoroughly enjoy dining. It is nice that after a wonderful dinner we can walk across the parking lot and be comfortable in our room.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for staying with us! I'm glad to hear that you and your husband felt your stay was convenient and comfortable. It's great that you were able to enjoy our dining options. I hope you also had a chance to enjoy our other amenities like our pool and fitness center. Come again soon. Steve Angeline Director of Operations

"great value comfortable clean will stay again"

5
23/03/2016

surprised and will stay here again great value and staffing. clean and nice large rooms. liked the location a wonderful quiet night restaurant directly behind the hotel. big selection for breakfast. good one night hotel

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I'm glad you enjoyed your room and the dining choices during your stay. We look forward to welcoming you again soon. Steve Angeline Director of Operations

"Hoping For Better"

1
21/03/2016

This hotel is listed as mandatory for soccer players families to stay at for an upcoming soccer tournament. First game is at 8am. Breakfast starts at 7:30. We must be at the field for that time. If we must stay at this hotel, shouldn't we get breakfast? Wouldn't you think they would start earlier to accommodate the traveling families that day? I'm hoping for better.... Maybe management sees this and recognizes the need to begin earlier that day. Fingers crossed. It would make for a much better experience at this location.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm sorry that the regular timing for breakfast doesn't meet your needs for your upcoming stay. We accommodate sports teams year-round and work with groups to adjust our breakfast hours with advance notice, as we understand the need for special arrangements on early start days. Please contact our staff 24-48 hours in advance of your stay and we'll do our best to meet your needs. Steve Angeline Director of Operations

"Awesome Hotel"

5
14/03/2016

I would highly recommend this hotel, the hotel itself is beautiful; the staff are great; the amenities are amazing; the bathrooms are huge. We stayed for the convenience of a soccer tournament but this venue is great for wedding (one was going on during our stay.) The grounds to the hotel are beautiful...We will stay here again for sure if the need presents itself

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your comments! I'm really happy to hear that you had a wonderful experience during your recent stay. I'm so glad we could provide some comfort in addition to a convenient location. I hope the soccer tournament went well! Steve Angeline Director of Operations

"The Concordville Inn"

5
07/03/2016

I've stayed there multiple times and it is always first rate! The omelet bar in the morning is to die for!!! The staff, amenities, and overall appearance are all top shelf. I highly recommend this resort to anyone and everyone I meet.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for continuing to choose our hotel! I'm happy to hear you enjoyed every aspect of your stay (including the omelets!). We appreciate your recommendation and look forward to your next visit. Steve Angeline Director of Operations

"facilities"

5
04/03/2016

I loved this Best Western! Recently renovated, the room and whole décor of the facility is excellent. When I returned home, I checked into the availability of a Best Western near Havre de Grace,MD for my wife and I to go for a weekend getaway in May. Thank you for a relaxing and comfortable night to make my business stay more relaxing.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm so glad to hear that you had a chance to relax at the hotel during your business trip. I hope you consider returning for a personal getaway in the future. Take care! Steve Angeline Director of Operations

"Always A Pleasant Stay"

5
03/03/2016

I usually book boutique hotels when I travel, but when in the Brandywine area I most frequently opt to stay at the Best Western in Concordville. The staff is professional and accommodating. The rooms are clean and sufficient for an overnight stay. It is also in a great location for shopping and dining at Terrain, browsing The Shoppes at Brinton Lakes, and a reasonable drive to Longwood Gardens.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We love to hear from frequent guests! Thanks for choosing our hotel when you're in the area. Hope to see you again soon. Steve Angeline Director of Operations

"Great Experience"

5
02/03/2016

Best in the area and reasonably priced. I have stayed in several hotels in the area and this is top of the line. Great location, great people, great food. When I was checking out the location priority to attending my reunion I met Meg in the hallway and she took time out of her busy schedules and showed my the location of the ballroom and discussed the activities scheduled for the evening. I told her then that I would return and have stayed true to my word, and it was not a hard decision to make. My father was doing well on his chemo treatment; however, he took a turn for the worst. but we're trying to get him back to where he was. Staying at this facility is the best decision I've made and worth every penny, This is my first choice and I will return! Please feel free to contact me if you have any questions or concerns, at work, 702-455-4306 or my cell, 702-234-1185.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I'm glad to hear that you've had several positive experiences at our hotel, it's our pleasure to host you whether for business or pleasure travels. Best wishes to your father. Steve Angeline Director of Operations

"Revived and Well rested!!!"

5
01/03/2016

My husband and I enjoyed our little oasis at the Concordville Best Western hotel! There is so much to do there from competing in games to swimming in a heated pool or relaxing in the sauna or working out in their weight room. The room service was superb! I ordered a prime rib sandwich with provolone cheese and horseradish mousse that was to die for. My husband said his burger was top notch! Food was hot along with courteous service. Our family joined us for Sunday brunch. Karen our waitress was kind and attentive to our requests. We're already making plans for our next visit.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for taking the time to review your recent experience. I'm glad to hear that you enjoyed the amenities and services, it sounds like you had a wonderful getaway. We look forward to seeing you on your next visit. Steve Angeline Director of Operations

"Meeting with old Friends."

5
29/02/2016

This was an excellent location and everything associated with our stay here was outstanding. The staff and available extras were fabulous. Our dining experience was handled with having a large number of people very perfessionally

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I'm glad you had a fabulous experience during your recent stay. How fun to meet up with old friends! Hope to see you here together again soon. Steve Angeline Director of Operations

"Beautiful and comfortable"

5
26/02/2016

Knowing that Best Western usually offers a pleasant stay when travel, we booked a room at the Concordville Hotel. We were very pleasantly surprised! The hotel itself is "grand" (marble steps and lobby, fountain in lobby, etc.) and the room was very nice and spacious. Beds were very comfortable. Staff were friendly and helpful, especially Tyler, who checked us in when we arrived. The complimentary breakfast was good - a wide variety of traditional foods, plus an omelet station where you can order your own favorite combination. We would definitely stay here if we're ever traveling this way again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for sharing your recent experience at our hotel. It's great to hear that you were comfortable and felt well-accommodated during your visit. It would be great to see you back again in the future. Steve Angeline Director of Operations

"Very relaxing stay!"

5
24/02/2016

They have very quiet and relaxing rooms. The rooms are very clean and comfortable. The free hot breakfast is very good...chef does a great job. Rates are reasonable. Overall, a nice place to stay. Restaurants and bar across the lot. Food at the lounge was very good...great service.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's so nice to hear that you had a relaxing stay. We'll send your compliments to the chef on the hot breakfast! Please visit again soon. Steve Angeline Director of Operations

"Clean, quiet and friendly"

5
22/02/2016

Great room at a great value...close to shops and eateries...our go to place when visiting this area. We enjoyed the breakfast that came with the room...hot eggs, homefries, and sausage links. I made my own waffle with their waffle station which was fun! Great cup of coffee and lots of choices for fruit.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for choosing our hotel during your recent visit to the area! I'm so glad to hear that you enjoyed the complimentary breakfast (I love the waffles, too). Hope to see you again soon. Steve Angeline Director of Operations

"One of the nicest BWs we have stayed in in the US"

4
19/02/2016

I have often wondered what made a BW a BW+ but this hotel deserved the +. Very nice building inside and out. Quick check-in even though we were a little early. Good breakfast and the omelet station was a definite plus! Nice restaurant but portions were too big, a senior menu would have been appreciated. Nice big room, comfortable bed, fridge and microwave. Housekeeping didn't replace coffee, coffee cups and plastic cups every day but replaced towels even when we hung them on the towel rail. Not a big deal but I had to go to reception a few times to replace. Also had problems with the TV a few times. Engineer told us to unplug for several minutes and then reconnect which was pretty simple but it would be nice to have this info in the room. Nice look and sauna but a clock would have been nice. Would not hesitate to recommend this hotel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your review and recommendation. I'm happy to know that you enjoyed your accommodations during your stay. Next time you visit, please feel free to let us know about any questions or concerns you have about your room so we can work with you to resolve any problems while you're here. Thanks again and we hope to see you back in the future. Steve Angeline Director of Operations

"Better than the average bear."

4
17/02/2016

Beautiful location and property. Amenities galore... nice people. Bed was hard, walls thin ( I could hear the guy next door OVER my own husband and teen snoring). As the hotel cannot control the level of sound made by a human snoring, overall, a nice hotel and will likely stay here again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your review! I'm sorry to hear that your room wasn't as comfortable as expected. While we can't control the snoring, we are certainly happy to work with you to find a suitable solution in those situations so don't hesitate to contact the front desk. See you next time. Steve Angeline Director of Operations

"Best Western - Glenn Mills PA"

5
12/02/2016

This hotel is super clean every time I stay! The floors shine, rooms are clean, its a beautiful facility. I travel weekly, utilize different hotel chains in various areas and recommend this hotel to anyone.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your review! I'm glad you enjoyed your recent stay. We appreciate your recommendation and hope you will continue to stay with us during your travels in the future. Steve Angeline Director of Operations

"Great stay"

5
02/02/2016

We always return to the best western while in glen mills. Very nice furnishings and marble everywhere in the lobby. Nice touches in the rooms and great pillows. Breakfast is OK. The eggs appear to be the powdered type and the biscuits were quite hard this time. Great waffles and pancakes - custom omelettes made to order M-F. The restaurant up the Hill is fantastic!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your review and for choosing our hotel when you are in the area. I'm glad you enjoyed the pillows and the breakfast options. We look forward to seeing you the next time you're in Glen Mills! Steve Angeline Director of Operations

"Great Stay"

5
26/01/2016

Second visit to the area and returned to the Best Western Plus in Concordville. The bed is very comfortable, lots of pillows to chose from, the water is hot and pressure is great; the staff has always been pleasant and helpful. The restaurant behind the hotel has a bar/lounge area as well as a formal dining area. The staff in the lounge are friendly and make you feel welcome! Enjoy the snacks and cheese/crackers while having a beverage and the food is fantastic. This is my hotel of choice when visiting the area.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm so glad to hear we're your hotel of choice in the area! I'm happy to know that you found the staff to be helpful and that you enjoyed the food during your stay. Can't wait to welcome you again soon. Steve Angeline Director of Operations

"2015 New Year's Eve Gala"

5
21/01/2016

The 2015 New Year's Eve Gala was fantastic. The food far exceeded our expectations - it was truly excellent. The band was top notch and kept the crowd on the floor all night. They catered to all tastes. The ballroom is beautiful and the service was 5 star!! I'll be back again next year with even more friends. Getting a Philly soft pretzel as we walked out the door at 1 a.m. was just the right finishing touch. We all made memories!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We're so happy that you were with us to ring in 2016! I'm thrilled to hear you had a memorable experience during your stay. We certainly hope to see you next New Year's Eve and hopefully before then. Steve Angeline Director of Operations

"High Value"

5
21/01/2016

We had a memorable stay at the Best Western Plus Concordville. First, the room and bathroom were luxurious and welcoming. The room art, furniture, and window treatments were over the top. Also, the chef prepared breakfast and fitness center are always excellent. This is based on my numerous stays at this hotel. This hotel has the best fitness center with a variety of weight machines and cardio equipment. Also, the fitness center is spacious and clean. The overnight rate was reasonable and a great value too.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your review! I'm glad you were able to take advantage of our fitness center and hopefully our other amenities as well. We would love to see you again soon. Steve Angeline Director of Operations

"New Year's Eve Gala!!"

5
20/01/2016

This was by far the best New Years Party I've ever been too!! Everything was absolutely beautiful !! When I walked in I couldn't believe how it looked, "Magical" describes it the best! The food was delicious! The drinks were so well made, with great service! Thanks so much for a truly memorable night!!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for joining us on New Year's Eve! We have so much fun throwing the gala each year, and it's great to know that our guests love it just as much as we do. Hope to see you again for the next one. Steve Angeline Director of Operations

"Not too far from Longwood Gardens"

4
15/01/2016

We stayed overnight after a good long day at Longwood Gardens. Overall, the areas were clean, nicely done, well furnished, and reasonably priced. They have an indoor pool and complimentary breakfast. It was cute to see ducks outside as we were eating. Would come again.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for choosing to stay with us after your visit to Longwood Gardens. I'm glad to know that you enjoyed your stay (and the ducks!). Please visit again soon! Steve Angeline Director of Operations

"New Years Eve Gala"

5
12/01/2016

This event was far more than I expected it to be. The gala was a 5 star event from start to finish. The staff was very friendly and efficient. The appetizers were over the top! From the crab cake station where they prepared freshly made cakes to the oyster/shrimp bar which was ice cold and very plentiful. The lamb chops were tender and very tasty. The drinks just flowed many stations where you didn't have to wait. Courtesy and professional was the key words to express how much we enjoyed the bartenders. Our surf and turf meal was beautiful. A large lobster tail and tender filet was the highlight of the night. The dessert table was huge and yummy. Last but not least (for sure) was the Midnight Hour band was fantastic!!!! Many thanks for a great and memorable evening. We had a blast! Jeanette Iacobucci

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We're so glad you celebrated the New Year with us! I'm thrilled to know you enjoyed the gala and all it had to offer. I hope that you consider joining us again next year, and hopefully sooner! Steve Angeline Director of Operations

"Beware of wolves in sheep clothing"

2
12/01/2016

We arrived at the hotel and got our room rather quickly. BUt that was about the best I can say about the hotel. the service was horrible!! The front desk personel , the manager ,and cleaning staff. I got yelled at when I complained about no coffee for us when we arrived. There was an empty desk beside the check in desk that could be used as a coffee bar. Her excuse was there are too many Christmas decorations. We stayed for 2 days so that we could visit Philadephia with my mother during the holidays. After being in Philadel[hia all day we ordered room service from their restaurant. The Restaurant is fabulas!! Unfortunately we received our room service in a plastic bag like we order fast food. REALLY! There was not a table in our room so we eat in bed. I think eating with a crumby bed. What Class!! When I got home I was missing my phone charger.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm sorry to hear that you were disappointed by your recent experience. We try to accommodate special requests for our guests, and I apologize if you felt our customer service was lacking. We are always happy to address issues as they arise during your stay. If a personal item was misplaced or left behind, please let us know. Steve Angeline Director of Operations

"Perfect for Us!"

5
10/01/2016

This hotel was perfect for us. The 2-bedroom suite was exactly what we needed. The beds were extremely comfortable, a top notch breakfast, a great location, clean and the staff was friendly and very helpful. We will be staying here again and recommending this hotel to all of our family and friends,

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for recommending our hotel! It's wonderful to know every aspect of your stay met your needs and expectations. Until next time, Steve Angeline Director of Operations

"Comfortable hotel, has a pool, and reasonably close to Longwood Gardens,"

5
08/01/2016

We stay at The Concordville Hotel whenever we visit Longwood Gardens and have never been disappointed. The hotel is located close to many different restaurants. Breakfast is provided and is wonderful - eggs cooked to order are available. There is a pool and plenty of parking. Very nice hotel.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your continued business! We appreciate your review and look forward to seeing you on your next visit. Steve Angeline Director of Operations

"Personal Experience"

5
04/01/2016

Met family for Xmas eve dinner at buffet with Santa Clause. Everybody commented about their excellent experience. Rented adjoining rooms for opening gifts after dinner. We have met at the Concordville on Xmas eve for over 10 years.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
We are delighted to have been a part of your family's Christmas tradition over the years. I hope you continue to join us for the next 10 years! Steve Angeline Director of Operations

"Concordville, Best Western"

5
03/01/2016

Dramatic entrance, nicely decorated/ holiday season. Excellent hotel, great location, beautiful, very clean, modern. Rooms are nicely decorated, stuff is patient and helpful. Bedding is very comfortable, clean. Close to a new shopping center..

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your review! I'm happy to hear you enjoyed our accommodations and staff. We hope you stay with us again soon. Steve Angeline Director of Operations

"2015 NYE GALA /bathroom problems/Cust service"

3
01/01/2016

My Gf and I went to stay at the Concordville Inn Best Western for the 2015 New Years Eve Gala We got a king suite. The room was clean. It has a fridge, microwave, hot tub, tv, comfortable bed with clean sheets/comforter( see photos) Nice spacious area for the suite. The Bathroom was a major problem. For starters- the hot tub doesn't work (see photo) We wasted 30 min trying to figure it out and gave up trying to turn it on and when i called front desk they said none are working due to remodeling, but they still have instructions on door and no sign stating that the hot tub doesn't work. The bathroom very dimly lit. shower is darker than most closets. no light inside bathtub. Two out of the six light bulbs were not working (see photo) Bathroom sink fixture knobs were on completely backwards. It was very annoying(See photo) Bathroom wallpaper a little dated(see photo) No bathroom. ventilation which is a huge problem which could not control any odors. I was surprised that the wallpaper wasn't all coming off from the moisture. That could cause potential health issues with mold allergies. The customer service seemed to have gone downhill For starters when I called the front desk and ask for towels, I was put on hold for 10 min after I started to mention how many I would like. I finally gave up and called back , the front desk gave an attitude like “Yeah you were telling that long list of what you wanted…..” Needless to say he was a bit rude. When he finally took the order on how many towels( and types I needed) The housekeeping showed up at my room. When I knocked on the door, I was greeted by a housekeeper that wasn't polite or chipper. She seemed like this was a bother and she acted like she wasn't interested in being courteous. She sure perked up after I gave her a tip though. As I experienced last year the TV volume is still set maximum of "15" which is too low to hear - and even harder the AC/Heat is. I think they do this because of thin walls? Well what's the point of a television if you cannot hear it! Its not very fair at all to the guests, especially my gf who is hard of hearing. And its so far away from the bed that you would need to sit up close to hear anything. It ruins the experience. The Best Western needs a lot of work for it to be recommended. The gala has its own problems Too many people to a table ( 12 for only a 6 footer) No where to put anything. We were all bumping into each others elbows. Too many place/glasses and nowhere to put anything else. The band was great( Midnight Hour) but I noticed there were 2 tables at the front close to the speakers. It might have been a bad experience for them being so close to them( hello ? tinnitus?)I hope I never get seated there if I come back. The dinner was served a bit too late and the filet mingons were all not well done( I had to ask for them to fix that) Also , I know people who work in catering and they left too many dirty plates and dishes during the gala. It was dirty dishes everywhere in the lobby where the bar is. That wouldn't have happened anywhere else Be forewarned of both the gala and this BW.

"So much fun!"

4
30/12/2015

We stayed at the hotel for a mini-vacation. My son loves the pool and the game room. The pool is sparkling clean and the perfect temperature. The breakfast buffet has an omelet station, tons of breakfast meats and plenty of kid friendly choices. The front desk staff was friendly and helpful.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's great to know that your mini vacation was enjoyable for you and your son! I'm glad he was able to take advantage of our amenities during your stay. We'd love to see you again in the future. Steve Angeline Director of Operations

"Best Western Plus Concordville Hotel"

5
28/12/2015

The best overall value in the southwest Philadelphia, PA/Wilmington, DE suburban area. Superb attention and support from the staff even during the recent Christmas holiday. Another benefit is being a very short walk down the driveway from the Concordville Inn restaurant and its excellent snapper soup.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review! I'm very happy to hear that you felt well taken care of during your stay. Come again soon. Steve Angeline Director of Operations

"Totally enjoyed my 11 night stay"

5
25/12/2015

See previous. I will be coming back to the Concordville BW. Enjoyed my stay ii night very much. All personal were top friendly and professional. The bars and restaurant were excellent. Bar tenders are second to none. When I move back to Glen Mills area I will be a customer of the Concordville Inn

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It was wonderful to have you. I'm glad to hear you'll return again in the future! Until then, best wishes. Steve Angeline Director of Operations

"BEST HOTEL WEST OF PHILADELPHIA"

5
25/12/2015

The hotel's grounds are impeccabily maintained and like all other things "First Impressions make the Best impressions" statement is true about this hotel. The staff greets guests like famiy rather than "Heads on the Beds", Meg Rowe runs a tighjt ship and her staff exudes her care for the guests from the check in to the check out. When I have friends coein from out of state we stay there because of the close proximity to the historical and cultural sights of thw Brandywine Valley, Philadelphia and all things in between.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's great to know that you found our hotel to be both comfortable and convenient. Thanks for your review, I'm sure we'll see you again soon! Steve Angeline Director of Operations

"Best Western Concordville"

5
21/12/2015

Always go back to this same hotel when I am in the Brandywine area (Longwood Gardens). Great hotel has everything you need and very clean....Wonderful staff,restaurant and great pool especially for kids.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's always a pleasure to host returning guests like yourself. Thanks for your continued business and we look forward to seeing you again soon. Steve Angeline Director of Operations

"Quite nice..."

5
17/12/2015

I stayed at this place for just one night: The hotel is clean, the rooms are modern and large and the staff is friendly. By American standards the breakfast was spectacular, especially the fresh omelettes were a delight. The Spa was not so impressive. First of all there were no bathrobes for the guests so you had to redress in the spa area. Also there is no shower in the front of the sauna. So people would probably use it and then jump into the pool afterwards without cleaning themselves. I would really urge the management to fix that problem. But that is my only complaint, so I'd definitely come back.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for taking the time to review our hotel. I'm glad you thought the breakfast was spectacular! I'm sorry to hear that our spa did not meet your expectations. I can ensure you that our pool facilities meet every safety and health requirement. I hope you return again during future travels. Steve Angeline Director of Operations

"Good Hotel and Wonderful Breakfast"

5
17/12/2015

The hotel is a very reasonable value and comfortable hotel in the area. What makes it great is the omelet chef and the breakfast. You will not find any better in the area. The price is reasonable and competitive for area.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's wonderful to hear that you enjoyed the complimentary breakfast during your recent stay. Thank you for the kind review and we hope to see you again soon. Steve Angeline Director of Operations

"Excellent customer service."

4
16/12/2015

Very accommodating staff. We asked for early check in and as promised our room was cleaned and ready to check in when we arrived. Clean rooms, free breakfast and an indoor pool too! Very nice hotel overall.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm glad we were able to accommodate your early check in! We always try to meet the needs of our guest so it's great that you had an enjoyable experience. I hope you return in the future. Steve Angeline Director of Operations

"Awesome"

5
14/12/2015

This is a great hotel! Clean, friendly, and close to everything you would need when you go to Philly. The hotel is great for families as well as solo business travelers. Unfortunately the egg guy was not working on Saturday the breakfast is good with many choices.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your kind words! Sorry you missed our breakfast chef this time—hopefully you'll catch him during your next visit! I'm glad you enjoyed your trip. Steve Angeline Director of Operations

"Beautiful!"

5
13/12/2015

This Best Western Plus is probably the nicest one we have stayed in so far. The setting, grounds and entry are lovely. Our room was spacious and spotless! The restaurant was lovely as well and the food delicious! Always look for Best Western Plus or better, and have not been disappointed so far!

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's so nice to hear that you were impressed with your recent stay—it was a pleasure to host you. Please come back again in the future! Steve Angeline Director of Operations

"This is not your mom's Best Western!"

5
30/11/2015

This place is beautiful. Does not look like a standard Best Western. The employees are very friendly and rooms are updated and clean. No complaints at all. The breakfast is good too. There were a lot of choices and a person cooking eggs.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's great to hear that you enjoyed every aspect of you recent stay from the staff to the room to the complimentary breakfast. We would love to see you back again in the future. Steve Angeline Director of Operations

"Overnight stay"

5
29/11/2015

Close to Longwood Gardens. Many shops and restaurants near by. Plenty to see and do. Well maintained hotel. Good value. Breakfast was delicious!! Many HOT options for a Saturday morning. Close to Wilmington DE

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for choosing our hotel! I'm glad it was both convenient and comfortable for your travels. We hope to see you again soon. Steve Angeline Director of Operations

"Lived up to the reviews!"

5
28/11/2015

I am a "Marriott" gal, but after reading the reviews on here, I decided to give this place a chance. I'm so glad that I did! We traveled here from Tennessee to have Thanksgiving with family. Excellent facility ! Easy and helpful check in. Great beds. Spacious room. Outstanding breakfast with an omelette chef during the weekdays. Unfortunately, I became ill on Thanksgiving morning. The staff were so helpful in getting me directions to an urgent care facility. They were so great about giving us supplies and letting me rest in the room without being disturbed. They also delivered a roll away bed to our room so that my traveling buddies did not have to sleep with the "sick one". I'm very impressed with their attention to detail and we will definitely stay here in the future.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your review. I'm sorry to hear that you weren't feeling well during your stay, especially on Thanksgiving! We do our best to make sure our guests are comfortable and I'm happy to know that you had a positive experience despite being under the weather. Please visit again soon. Steve Angeline Director of Operations

"In for business and service was great"

4
23/11/2015

Recommended by others and I was very satisfied. Motel room was very nice and restaurant and bar at the Inn behind the motel was very good. Inside of motel was very nicely designed and the room was comfortable.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for choosing to stay with us and we're happy to hear that we were recommended to you. We hope that you'll do the same and pass along the word as you've done here for us. Thanks! Steve Angeline Director of Operations

"Relaxed, confortable, home away from home."

4
22/11/2015

Comfortable and conveniently located off Route 1, close to shopping, restaurants, and Brandywine River area attractions, we enjoyed our time in the hotel. A super feature of this hotel is the fabulous included breakfast. Impressively competent chef Tony cranked out delicious omelets promptly to order. Wife and I stayed Monday and Tuesday with two other couples. Hotel staff was pleasant and responsive. Sergio (and others) at the front desk were outstanding in handling our group's somewhat complicated reservations. The hotel was quiet - no wedding revelers as another reviewer experienced. Our fourth floor "Executive King" room was fine: large, clean and mostly comfortable. I would have appreciated a newer mattress, wife thought it was fine. The humongous bathroom had a Jacuzzi bathtub, though the desk staff seemed surprised that it worked. Apparently the hotel is in the process of disabling/removing these formerly stylish attractions, and does not advertise them as a feature. One of our friends was upgraded to a large-apartment-sized fifth-floor suite. Could serve well as a permanent 2BR home! For me and my allergies, an absolute requirement of any place I stay is an absence of pets and smoking. This place fit the bill -- pet free (service animals excepted), and smoke free. The hotel has a good stand-alone restaurant and bar. Monday evening, we partook of the happy hour prices and freebies . Pleasant and friendly place. It you are visiting area attractions, it might be worthwhile asking about package tickets for sites such as the Brandywine River Museum and Longwood Gardens

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's great to hear about your enjoyable stay at our property. Our staff goes above and beyond to make you feel at home and it sounds like that's what you experienced. We greatly appreciate your detailed review and glad that you enjoyed all the phenomenal aspects of our hotel and local area. Thanks again! Steve Angeline Director of Operations

"Very Satisfied"

5
21/11/2015

This is a wonderful place to stay,clean, pretty ,accomadating,good B'fast and the staff is very good.Would refer anyone to this hotel.COMFORTABLE........ Can't wait to go back .......Need to see morein the local area Longwood gardens museums etc.

HionisProperties, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks so much for your glowing review! We love to hear someone say that they can't wait to come back and we look forward to your return trip. Sincerely, Steve Angeline Director of Operations

"Great place to stay"

5
09/11/2015

You normally don't think of a Best Western as being a high class hotel, this place is an exception. The place is usually booked solid on weekends due to having banquet facilities and hosting weddings. The grounds are beautiful with fountains and gazebos. Staff are very friendly and helpful. I would recommend this place.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks for your recommendation. I'm glad to hear that you had an exceptional experience at our hotel. Hope to see you back again. Steve Angeline Director of Operations

"A most inpressive Hotel"

5
05/11/2015

I travel a lot for business and this was a great hotel. Looks, services and amenities were all top drawer. I Will be back. This WB+ looks more like a resort than a hotel. Lobby is white marble and has plenty of parking. The restaurant is separate and very good also. Overall, my best ever business stay. I must reevaluate and apologize for my underestimation of the Best Western Franchise.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
How wonderful to know that your recent stay was the best you've experienced on your business travels! Please come again the next time you're in the area. Steve Angeline Director of Operations

"Excellent Stay"

5
04/11/2015

I stayed at this hotel for a business seminar and it was an excellent choice! I only stayed for one night but the hotel was clean, and very comfortable. All the staff members that I interacted with were friendly and responsive. The bed was super comfortable and I was able to get a great night of sleep before my seminar, which was important to me.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm happy to hear that you were well rested after your stay with us. We'd love to see you again soon. Steve Angeline Director of Operations

"Very nice hotel"

5
03/11/2015

Although we only spent one night at best Western, it was a very enjoyable experience. The staff were very friendly and helpful. The rooms were pleasant. The buffet breakfast was good; there were a lot of choices.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's great to hear that you had an enjoyable experience during your stay. Thanks for your review! Steve Angeline Director of Operations

"NOT JUST A HEAD ON A BED"

5
01/11/2015

This hotel is truly one of the gems of the Best Westreen chain due largely in part to the professionalism and inspiration of the General Manager Meg Rowe. She continuauly instills in her staff and exudes the care and comfort to we travellers. She went above the requirements to make us feel like guests in her home rather than just "Heads on the Beds". The grounds of the hotel are dressed in the seasonal attire now being Autum very "Fallish" and neat. The rooms are clean, quite and all amenties and operating equipment up to fully stocked and operational. Being nesteled in the Historic hub of southeastren Pa it lends easy access to Philadelphia, Wilimington and MANY of the Revolutionary War and other Historic sites, great reasturants.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's wonderful to know that you had such a positive experience during your stay. I'm pleased that you enjoyed all aspects of your visit and hope to see you back again soon. Steve Angeline Director of Operations

"Not worth the price"

3
29/10/2015

Atrium lobby and freebies were nice but room facilities need work. We chose this hotel because of closeness to airport and need to return rental car. The room was spacious but dated, bedside light burnt out, no cups in bathroom, bar sink had no water, and tub had mold around it. Some road noise too. Room values a little farther out from Phily are much better.

"Comfortable in Concordville"

5
25/10/2015

Returning to a hotel where you have previously sayed has its perks. The comfort level was appreciated and the breakfast very much enjoyed. The rooms were still beautifully cleaned and we actually used the pool and sauna this time! The comfortable warm indoor pool provided a gentle workout with a comforting warm up in the sauna afterwards. Pool towels were actually soft and large enough to use! Unfortunately, the heating system is still very loud and I woke up several times, even with earplugs. That is the only disappointing aspect of this property but it must be a design flaw. We will return, it's a beautiful place near Longwood Gardens.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for your review. I'm pleased to know that you enjoyed your room and our amenities. We hope to see you again in the future. Steve Angeline Director of Operations

"Business Trip and 1st time stay"

4
24/10/2015

I stayed at this hotel for one night on business. I had heard from several coworkers who had stayed there before that this was the "best" Best Western. I definitely have to agree. We arrived in the evening and the drive up definitely makes you think you are not at a Best Western. The hotel is situated off the road on a small hill. Once we walked into the lobby, we were all impressed. Beautiful marble staircase leading to the second floor. Front desk staff was helpful, friendly and efficient. My room was spacious and comfortable. The bathroom was also a nice size. The room was clean and well taken care of. Bed was comfortable and I had a good night sleep. The hotel was very quiet. Breakfast in the morning was very good. A lot of good choices along with an omelet station. Impressive for a free breakfast. I definitely would recommend this hotel and would stay here again.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thanks so much for your recommendation. We hope to see you and your coworkers for your future business travels. Steve Angeline Director of Operations

"Beautiful Scenery"

5
24/10/2015

This hotel was a wonderful surprise. The property was gorgeous: there were 2 gazebos, 1at the edge of the pond. There was a small walkway to a sitting area over the pond and a tiny waterfall. Inside the lobby was stunning. The room was large with a microwave, fridge and safe. It was spotless, we did not have a musty odor as some people stated! There was an indoor pool and sauna. Breakfast was included and there was something for everyone, even an omelette station. The staff were all very knowledeable and friendly.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I appreciate your kind review! We work hard to care for the property and hotel, so I'm really happy to hear you had a lovely visit. Come again soon. Steve Angeline Director of Operations

"Allergy haven."

3
19/10/2015

If you have allergies, do not stay at this hotel. It reeks of mold and mildew in the hallways and room. Our allergies were at full peak at this hotel. We stayed for two nights and the whole time we were stuffed up and unable to breathe. We found out that this hotel is over 50 yrs. old and it shows. We were in a king suite and the room had many issues. The bathroom door wouldn't stay open without putting something in front of it. The vanity was very low and looked liked it was made for a child. The carpeting is old and worn. The pillows on the king sized bed were tiny (five small pillows) across it. The sheets were very scratchy. At least the mattress was comfortable. The heat/AC unit sounded like a jet engine every time it turned on. Luckily, the bed area had a separate door to close so we could get some sleep from the very noisy heater. We had to call the front desk at 12:30 in the morning because some people in the room two doors down were drunk and running up and down the hallway waking up us. This continued for about an hour until they were told to stop. The WiFi in the hotel is a joke. Most of the time all we could get was one bar on our phones/computers. We kept getting dropped from the network. It didn't matter where you went in the hotel, it was the same everywhere. The only positive we can say it that the breakfast was better than most hotels. The chef does a great job cooking you an omelet to order and there are more choices of items than most breakfasts. All in all, the hotel needs a makeover in the rooms. The smell was the worst part that made our stay unenjoyable.

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
I'm sorry to hear that aspects of your recent stay did not meet expectations. I can assure you that our hotel is well-maintained and absolutely does not have a mold or mildew issue. We encourage all guests to bring any concerns regarding satisfaction, amenities or disturbances to our attention as they happen. Our guests' comfort is our #1 priority and we try to correct issues immediately. I hope you will considering returning in the future. Steve Angeline Director of Operations

"1st time stay"

5
18/10/2015

This was our first time staying at the Inn. The lobby is very elegant with a warm welcome. The team members that we encountered were very polite and attentive to our needs. The room was very clean, spacious and had everything we needed. Breakfast was great, lots of seating for the large groups of guest enjoying it. We would definitely recommend it and stay here again.

"Fall Getaway"

5
16/10/2015

We visit Longwood Gardens as often as possible and we always choose this hotel for our stay. It is convenient, clean and comfortable. The staff is friendly and helpful and the breakfast is great. We will be back.

"Great stay"

5
14/10/2015

The Breakfast was fantastic, tasty and large variety. The rooms were clean and very quiet even though there was some kind of kids group near us. The hotel is beautiful but finding the front door for reception to check in was difficult in the dark Needs more lighted signs around the restaurant at the entrance from Route 1 to find which road takes you around the front.

"Okay "

3
13/10/2015

Okay service and staff. Lobby looks great. Shawn could have been nicer. He has a bad attitude and doesn't seem interested in giving good customer service. He doesn't seem to get along with his coworkers and they don't seem to like him either.

"Reviews are deceiving "

2
10/10/2015

My friends and I stayed at this hotel for girls night out. Almost all the reviews were outstanding and most people really liked the hotel. I will mention the good first. The location is ideal. It is directly across the street from upscale shopping. The hotel grounds and landscaping are beautiful, however, the hotel accommodations were subpar. The rooms are in need of updating, the heater was extremely loud and we killed a bug in our room. Breakfast was nothing to write home about. Unfortunately we would not stay here again.

"I love Breakfast and the Staff"

5
08/10/2015

If you have breakfast, make sure you tip Chef Tony. Every breakfast is delicious. I only wish that they would add a chicken or turkey option with breakfast. The staff is always helpful and courtesy. I can not wait until my next visit.

"Reunion"

4
05/10/2015

A good place for a moderately priced High School Reunion. Good food for a low price buffet dinner. Attentive staff and clean rooms. located in Concordville Pa ,well located for our class graduates. Only stayed one day, morning breakfast included. Breakfast was adequate .

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for choosing our hotel for your high school reunion! I'm glad that you found it to be a good value. Hope to see you again in the future. Steve Angeline Director of Operations

"3 Night weekend stay"

5
05/10/2015

Stayed here for three nights over the weekend. This is a fantastic hotel. Very comfortable and clean. The breakfast was one of the best hotel breakfasts we've had. Beds are super comfortable, and the showers are great!

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's great to hear that you enjoyed your long weekend at our hotel. I hope you return again soon. Steve Angeline Director of Operations

"This is wonderful Hotel to stay in!"

5
04/10/2015

We had to travel to Pennsylvania for a dear friends memorial s We stayed 4 nights. From arrival to departure we could not find anything but great employees who were helpful and pleasent. The room was beautiful and easy access with the elevators. The Lobby was another eye catcher with beautiful lighting. It is tastefully decorated creating a relaxed atmosphere. Breakfast was wonderful with a chef to cook you delicious omlets. My stay has spoiled me. Great place to stay. This area has many things to see, not my reason for this trip., maybe next time

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
Thank you for taking the time to write a review. I'm glad you had an enjoyable experience during your recent stay. Best wishes, Steve Angeline Director of Operations

"Great stay!!"

5
03/10/2015

We thoroughly enjoyed our stay here! The hotel is very nice, clean and comfortable. The staff is super helpful and friendly! The rooms are large, as well as the bathroom! This is definitely the nicest Best Western I've ever stayed at! The breakfast is great as well!

Concordvillepa, General Manager at BEST WESTERN Plus Concordville Hotel, responded to this review
It's wonderful to know that you had a great stay. We would love to host you again in the future. Steve Angeline Director of Operations