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Best Western Hotel Concord Inn & Suites, Concord

4.0/5  - basé sur 510 notations.
97 Hall Street, 03301-3421, Concord, United States - See map
Best Western Concord Inn & Suites - Signage The Best Western Concord Inn & Suites is ideally located in the center of Concord. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Choose this stylish hotel in Concord, New Hampshire offering free breakfast and Internet access. The Best Western Concord Inn & Suites is located in the capitol of New Hampshire! This hotel is a 2018 Director's Award winning property, proudly offering the best in customer service and amenities at an affordable rate. Hotel guests will be a short distance from NASCAR® at the New Hampshire Motor Speedway®, the McAuliffe-Shepard Discovery Center and Planetarium and the Capital Center for the Arts. Other nearby outdoor activities includes world-class skiing at Pat's Peak and Mount Sunapee in the breathtaking White Mountains. Water sports at nearby Lake Winnipesaukee and touring the beautiful fall foliage are also popular activities for travelers. Stylish and spaciously designed guest rooms feature cable satellite television, free high-speed internet, microwave and refrigerator. Additional hotel amenities include an indoor heated swimming pool, exercise facilities and complimentary full hot breakfast along with a daily newspaper. The hotel also features state-of-the-art meeting facilities with enhanced business amenities. For superior customer service and a great location, make a reservation today at the Best Western Concord Inn & Suites!

Best Western

Hotel Concord Inn & Suites

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 510 guest reviews
NOTE ISSUED
Excellent
204
Very Good
187
Average
73
Poor
31
Terrible
15
REFER TO NOTICE
Business Business
66
Couples Couples
160
Family Family
200
Friends getaway Friends getaway
31
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not worth it with so many other options"

1
27/10/2018

We arrived and the girl at the desk charged us more than the online price. I didn't push the issue as I was not in the mood to be a stickler about $7 but I did mention it was different, as I gave her my card...she didn't even acknowledge it, apologize, ask further about it, she didn't care. Then after traveling all day, gas station bathrooms and national park hole in the ground bathrooms I just wanted a nice fresh and clean bathroom. Nope, room 205 had hairs on the toilet. I am definately the type to call for service at that point but I figured I'd do the job myself then it would be done right. Then we listened to the person upstairs for 3 hours sounding like they were coming through the loud creeking floor. The person was pacing nonstop so it made it extremely worse which is not the hotels fault, but the flooring that obviously must have been water damaged and extremely old is. And when I tell you this person that never sat, pacing on 1/4 inch, rotten, 100 year old planks it is not an exaggeration. I have a snapchat video I wish I could upload. Close to 9pm when this didn't slow down I asked to be moved. They only had more expensive rooms which I wasn't giving them anymore money, which I told her and then said I would grab my husband and leave. She said she would call the room above and ask them to quiet down which I am sure would have made them mad, and probably made them jump up and down all night. So we packed up went to get a refund and only then she said she would give me another room for the same rate. We would have had to pack up anyway but not lug it down and then back up had she told me 10 mins before. Which I mentioned and again, no apology, not a care, nothing. The next room we got was cleaner but had dust and cobwebs just the same. With that being said the 1 star they did get was for the breakfast, many more choices than your typical hotel breakfast. The lady kept everything stocked...by herself! Proceed with caution

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Heather, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at the hotel. Sincerely, Mike Patel General Manager Best Western Concord Inn & Suites

"Okay place to stay"

3
18/10/2018

As Best Western Hotels go this place is good. However, be careful that your reservation is set for a late arrival or any other delay in arriving. This place fills up fast and your reservation may be cancelled and room given to some other party.

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear wxman2014, Thank you for sharing your experience. While we do tend to fill up fast, we hold all of our reservations for late arrival as long as there is a valid credit card on file. The only time we cancel a guest's reservation is if the credit card supplied to guarantee payment for the room has declined. If we are unable to contact you and get an updated credit card then your reservation cannot be guaranteed and is cancelled after 3PM.

"very good value, good breakfast"

4
16/10/2018

Enjoyed a 1 night stay here. Room very large and well appointed. Hotel has small fitness centre and good coffee in lobby to help yourself to Breakfast was a bonus, a bit of everything and helpful staff Road traffic noise might be an issue for light sleepers, we had no problem but were aware of it when waking in morning, after a very comfortable night

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for taking the time to review our property. I am pleased to hear that you found our team of dedicated associate helpful and accommodating. I will share your comments with the team to inspire them to continue to provide exceptional service. I hope we will have another opportunity to host you the next time your travels return you to Concord. Thank you very much for staying with us..

"Not a great Best Western"

2
16/10/2018

Room had a bad smell, refrigerator/freezer did not work, curtain was ripped. Breakfast was pretty good. We were abel to get a new refrigerator brought up to the room. Had to buy a can of air freshener to get through the night and then left after one night when we were supposed to stay three nights.

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"GREAT HOTEL"

5
12/10/2018

This hotel is great! They have a fantastic staff and super clean rooms. I would recommend this to everyone. Breakfast was so good and beds were very comfortable. My kids loved the pool. Keep up the great work Best Western Concord.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Jill, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western concord Inn & suites. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We hope you're looking forward to your next stay as much as we are!

"Best place ti stay in Concord......"

5
12/10/2018

The hotel is very well situated...close to the important highways and to down-town.They allowed us an early check-in and we got a beautiful room with 2 queen beds,big T.V and a nice bathroom.Breakfast was excellent and everything we liked.They have a small heated pool and a hot-tub.....We certainly will come back to this hotel......

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Hans V, Thank you for your kind comments and 5 star rating of Best Western concord Inn & suites! We are delighted to hear that you had a great stay. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Clean safe and comfortable"

3
08/10/2018

As I say the room was adequate it was very clean and felt safe. It's not a luxury hotel but the price reflects that, very good value. The staff are helpful and friendly, the breakfast is as much ch as you would like, but it is functional and out of town, but if you want to have a base to explore the area then you could do worse

BWConcordNH, Guest Services at Best Western Concord Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. We appreciate the feedback. If you are ever in the area again we would love to see you.

"Nice for a Night"

4
08/10/2018

My wife and I had just flown into Boston from Long Beach, CA and we wanted to spend the night outside of Boston on a Wednesday night. Hotwire found this hotel and it was priced accordingly. The room was nice and the breakfast in the morning was good. We were on our way the next morning with no issues.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for your kind review of our hotel. We are very happy to hear that you were satisfied with your stay. We appreciate your business and would love to see you again in the future!

"Had a Great 4-night stay"

5
02/10/2018

In town to take in old haunts and visit relatives, I found this Best Western and it turned out to be a great experience. The staff are super friendly and helpful. The room was large with two queen beds, big table for using the computer, plus a full counter with microwave, sink and fridge. The beds were comfortable and the room was exceptionally clean ... except for the carpet which could be replaced. My only complaint: when I arrived, it was very dark outside and when I found the light switch for the entryway, with the back light from the hallway and the extreme dimness of the entry light, I had to literally fumble/stumble my way into the room to try and find another light to turn on. There are no overhead lights, just a desk lamp and the lamp between the two beds. With all of them on, the lighting is adequate. But the entry light was dimmer than my nightlight at home! Otherwise, a great stay. The breakfast was hot (eggs, bacon, sausage, potatoes), plus there were cereals and juices and decent coffee. A great place to be for an extended stay.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Ronald, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Amazing"

5
07/09/2018

The room was big and clean. The laundery roon is small but fine. They have an in doors pool and hot tub. A lot of parking places. The breakfast was amazing. Full of options and clean and fresh food. We really enjoed our stay in the hotel. The workers were nice and caring

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Sharon, Thank you for taking the time to review our property. We are very pleased to know that you enjoyed your time here. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to review our property!

"Full price for a filthy room"

2
03/09/2018

The hotel looks nice from the outside, but the room was really filthy and outdated. For 137 USD per night I expect better quality. Dark brown floor carpet with visible dust in all corners. Bathroom ceiling tiles with big stains from past leaks. Visible yellow stains on the white bed cover, yak, we all know what this means! The guest before us had been scraping his/her heels when sitting on the bed, and the shredded callus was lying on the carpet still. That's what I call a filthy room, yes. During check-out, I was not asked how the stay had been, whether I had any feedback or anything, They just couldn't be bothered with you. This hotel lacks the basic courtesy and customer service. You've paid so they're good. Won't come back here!

BWConcordNH, Guest Services at Best Western Concord Inn & Suites, responded to this review
Thank you for taking the time to review our property. On behalf of my entire team we would like to apologize for not exceeding your expectations when it came to check out and the room itself. We are however undergoing renovations on all our rooms, we were only able to get some of them done because renovations have been put on hold since we have been sold out nearly everyday. Thank you again for taking the time to review our property. We hope you will come back and give us another chance to exceed your expectations.

"G-R-E-A-T!"

4
13/08/2018

ENTIRE staff helpful and courteous from the time of check-in to check-out. I was accommodated with a first floor room as requested due to using a cane and having a service dog. Room was clean, had a wet bar, and very comfortable. Wouldn't hesitate to stay here again nor recommend it.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for letting us know about your stay and for your kind words for our staff. it is always nice to hear when guests appreciate their hard work. we hope to see you again.

"Stopover going to VT"

4
13/08/2018

Friendly Staff, clean rooms, good breakfast and a lot of parking spaces..We were at the 2nd floor and unfortunately you hear footsteps from upstairs at night..but definitely going back to stay, friendly breakfast crew.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Thank you! Our goal every day is to have the friendliest staff, it is encouraging to hear that we have achieved that goal we look forward to seeing you again!.

"Great place to stay "

5
12/08/2018

We arrived early and Tania on the front desk arranged for us to have our rooms early, she was very helpful and we had a laugh with her about the really bad weather. Cody front desk manager was very helpful too. Definitely stay here next visit to Concord.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for your kind words to our hardworking staff!

"Great experience"

5
09/08/2018

Extremely pleased with this hotel. Was a modern hotel with very friendly and helpful staff. Great bed, clean room. Excellent breakfast options including almond milk which I appreciated because of my lactose intolerance. Great restaurant called The Common Man located within a 10 minute walk from hotel. Overall great experience at this hotel and very reasonably priced. Strongly recommend it.

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Christine, Thank you for sharing your experience with us. As someone without a lactose intolerance I hadn't considered how much of an impact having an alternative like almond milk has made, but it seems every week I am meeting more and more guests that really appreciate the option. I hope you will visit us again! Leon

"Always a great experience!!"

5
25/07/2018

Come here for NASCAR race every year..service is great, they take pride in taking care of their customers. They always treat the NASCAR community like friends!! Always very clean from the lobby to the rooms. Look forward to our stay here each year!!!

BWConcordNH, Guest Services at Best Western Concord Inn & Suites, responded to this review
Thank you for your kind review of our property. We are very pleased to hear that you always have a good time here. We look forward to seeing you next year!

"Nice stay . . ."

5
22/07/2018

Staff was very nice. Reasonable price and located in a decent area. Very clean and very comfortable. If we find ourself in the Concord, New Hampshire area again we would stay here again without a second thought.

"Nothing special "

3
04/07/2018

Nothing terribly wrong with this place, just very average. Hotel was not very quiet. I could hear doors closing, kids running, etc. Breakfast was very mediocre. Staff was helpful, but to this Southern boy not over friendly.

"Pleasantly surprised about our visit to Concord NH Best Western"

5
02/07/2018

Our rooms at this hotel were such a pleasant surprise. We had low expectations but everything we thought was so far from the truth of this hidden gem. We were greeted by Max at the front desk who was so polite and friendly. He made us feel we were right at home. We met Mike, Michelle, and Leon as front desk staff. All were incredibly friendly and seemingly happy to be there with the exception of one. He seemed like he had a lot on his mind and didn't interact much with the guests. And when I heard him on the phone with a guest I thought, maybe it's good that he is usuallly sitting at his desk. Our room was comfortable, so clean and perfect for our needs. The cleaning staff, although most spoke broken English, were so friendly, kind and accommodating. And the cleaning of our room was impeccable. My husband swam in the pool and found it refreshing. And yes, the walls are a bit thin, so the noise level at times seemed high but I found that it is that way at most hotels. So nothing out of the ordinary and I suspect if I had brought it to the staffs attention, they would have professionally handled it but it was so not necessary. It was kind of nice hearing other people our age enjoying their stay. Lastly, the breakfast setup for this kitchen d of place is phenomenal and the girl running it ( Julie?) works hard and does a great job. Recap- our best memories- cleaning staff, breakfast girl, Max, Michelle and Mike

"Dont close the door"

2
22/06/2018

The room was clean. The bed was comfy. The pillows are too soft but then all hotel pillows are too soft. The bathroom door wouldn't close all the way as it needs to be rehung and sticks at the top. When I closed it completely so I didn't have to over share with my children, I couldn't open it. Thankfully my kid was there to push from the outside. I'm not a small man and I couldn't open it. All I could imagine is being stuck in there all night. The panic is real. There was also a random stain on the comforter. I too had the too hot and or too cold going on in the room as others have mentioned.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
We are very sorry to hear about your unsatisfying stay with us. We became aware of the issue with the bathroom door after your departure and it has since been fixed, but I can see why it was frustrating and also scary. We apologize for that and hope you'll give us another chance to provide you with a great experience in the future.

"Good One Night Stay"

5
18/06/2018

We only stayed here one night on our way to Portsmouth. The room we had was very clean and a good size. The rate for the room included breakfast. You could have the choice of 3 different cereals, waffles, scrambled eggs, sausages, bacon, yoghurt, juice and different types of breads and bagels. The Staff at check in and check out were very friendly. Would recommend this hotel.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for your kind review of our hotel. We are very happy to hear that you were satisfied with your stay. We appreciate your business and would love to see you again in the future!

"Up to expectations, but noisy"

3
30/05/2018

Another reviewer had posted 2 days ago that the hotel was “run down and dirty” and I wonder if he posted to the correct hotel. Every area that I saw was very presentable and clean. The lobby and breakfast area was fresh, a landscaper was working outside, my room had new carpet and paint and other recent updates. The front desk clerk was friendly and efficient; management seemed to be on top of things. Although the location was convenient for my business trip, I will agree that that the hotel is noisy. There is no “good” side of the hotel that is shielded from the highway noise. I'm glad that I had ear plugs with me. Every noise from adjacent rooms can be heard – from closing doors, heavy footsteps, and plumbing. Even the floor shook occasionally with thuds from other guests. The room was convenient, with fridge, coffee maker and microwave, and outlets in all the necessary places (no crawling under the desk as I've experienced in some hotels). Breakfast was typical and adequate. The bed was definitely too firm compared to other places. TV remote didn't work and a hair dryer was missing, but that's forgivable. I didn't use any other services or areas of the hotel so can't comment on those.This hotel was up to expectations, but next time up this way I'll choose a hotel that's not so close to the interstate.

"Needs an overhaul"

1
28/05/2018

The hotel was run down and dirty. Issues that were shared with staff were not appropriately handled. The shower was leaky and scalding hot or cool. The room was freezing or hot, no in between. The beds were the least comfortable beds I've ever tried to sleep on and the room smelled terrible. Every sound from inside surrounding rooms and outside could be heard all night. Worst hotel stay ever.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
We are sorry to hear that you had such a poor stay with us. We do appreciate your review though, as it will help us to improve to strive to provide a great stay for our future guests. Please contact us if you would like to discuss your stay more, we would be happy to talk to you about it.

"We keep coming back"

4
24/05/2018

we have been staying here a few times a year for the past few years. The staff is friendly and helpful - when we asked about a good restaurant for dinner they had several recommendations -we like one place so much we dine there every trip here.

"clean room, friendly and helpful staff"

5
14/05/2018

My husband and I stayed here for my husband's graduation weekend. The hotel was very clean, staff were friendly, full breakfast was delicious, checkin and checkout were very easy. My parents' room was right next door to ours. They got a suite, which was huge! Had a fireplace and jacuzzi and spacious rooms.

"Perfect"

5
07/05/2018

Location was perfect. Breakfast was amazing. Room was clean and beds were comfortable. Staff went out of their way to make sure we were comfortable. My grandkids enjoyed the pool and my elderly father enjoyed a good game of chess. Even with the busy weekend, comic book show and basketball event everything was perfect.

"Short trip"

5
29/04/2018

Nice,affordable,great breakfast scrambled eggs,bacon,sausage,waffles,yogurt juice,coffee bagels,cereal variety of stuff. nice pool small exercise room very friendly staff.will stay there again.awesome stay

"Short stay"

4
23/04/2018

Stayed overnight one night last minute. Check in staff was great. Room was clean. Bed was comfy. Breakfast had a lot of options and area was clean and well stocked. Only negative was I was put in a first floor room near the lobby and pool. Was busy and noisy, walls are thin. Otherwise, great value. Will stay again.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for the kind review of our property. We are very glad that you enjoyed your stay with us.Your business is important to us and be greatly value your feedback.

"OK stay but there was a problem"

3
23/04/2018

Check in and out services were fine. The room was spotless. However we found the bed to be much too firm. Linens were fresh and clean. The problem was the we were in a 2nd floor room. The room above us on the 3rd floor had a squeaky and creaking floor. Anytime the guest upstairs would move about normally the floor would continually squeak and creak. Even to the point of waking us up. Breakfast was one of the better features with nice options including scrambled eggs, potatoes, bacon and sausage. Found the coffee to be mediocre.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for reviewing our property. We are sorry to hear that the bed was too firm for your liking. We appreciate your praise of the breakfast. Your satisfaction is important to us and will help us improve as we strive to deliver a superior experience for our guests.

"Nice visit for a great price."

4
17/04/2018

Hotel was clean and close to restaurants & stores. Beds were very comfortable and the room was quiet. Breakfast was a nice added touch and overall we were very happy with our stay. Would visit there again if we happen to be in the area.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you very much for the kind review of our property. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again if you're in the area.

"Great option for a get away to Concord, NH and surrounding area."

5
07/04/2018

This is a great place to stay. Very clean and attentive staff. The breakfast offered a nice variety but the BW waffles at breakfast are awesome. The only thing that would have topped it off would be hot syrup! :))

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you very much for the nice review of our property, and we are thrilled to hear that you enjoyed your stay with us! I would have to agree with you about the syrup, I would love some hot maple syrup here myself. Thanks for the idea! We hope to see you again in the future.

"Business Overnight"

4
04/04/2018

This hotel was a great value for a business conference I attended. Location was close to downtown Concord, and it was very clean and felt recently updated with a small kitchenette and couch. Bed was comfy, although pillows were a bit soft for my liking, but plenty of them! Rooms and hallways were clean, and room was well lit. Highway traffic was noticeable, I would request a room that doesnt face the interstate.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you very much for the kind review of our property. We are so glad to hear that you enjoyed your stay with us! We appreciate your business and would love to host you again in the future if you return to the area.

"Very Clean & Friendly staff"

4
01/04/2018

I have the worst dust allergies in the world--and they weren't triggered once in this hotel. I can honestly say that that has never happened--usually even the fancier hotels have staff that forget to dust the curtains--this place was immaculate. The only reason I'm not giving this five stars is due to the age of the amenities-(which were showing their age)-but the staff was friendly, the rooms were clean, and the bed was sleep-able--when so many other hotels concentrate on fancy schmancy and forget about the important things, that matters.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you so much for taking the time to leave us such a kind review of our property. We are so happy to hear that you enjoyed your stay with us and that housekeeping staff was able to make your stay more enjoyable. I am very sorry to hear about the hot tub and fireplace issues. They are issues we are aware of and are working to address them. We hope to see you again in the future!

"My safe place"

4
22/03/2018

When visiting concord, i have stayed with best western for years now. Its not fancy, but clean and they offer a hot breakfast. I feel as though they know me, therefore feel secure. Would recommend. Helpful friendly staff.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thanks for the kind review of our property! We are glad you enjoyed your stay with us and are proud to offer you a good experience each time you've stayed with us. We appreciate your business and look forward to seeing you again next time!

"Great staff"

5
11/03/2018

We needed connecting rooms. Michelle at the front desk worked to make it happen. Front desk, breakfast and cleaning staff were all accommodating and friendly. Breakfast was great. Loved staying here. Clean, comfortable beds and great accessibility. TV is great. Internet is slower than some but coming back feels like coming home.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you so much for the kind review of our property. We are so glad that Michelle was able to help you out. She is an important asset to our team here. We look forward to seeing you again in the future!

"Went from bad to worse"

2
28/02/2018

We checked in for 1 night just to give our kids a night away and a pool and hot tub to swim in. Our room was dirty and under the sink was little black things. Not sure if mouse poop. Wasn't checking it out. After bringing the kids to the pool, which we didn't stay at because it was packed with people not even staying at the hotel, had to go back to our room. I went and spoke with the front desk clerk. We were given another room to stay in. I was also told that the pool was open to the public during vacations and that the public is asked to leave after 7. Basically customers staying at the hotel have to wait until after 7 to actually use the facilities. We waited until after 5 to go back down and there were less people. About an hour or so after we were in the hot tub, pool, an employee comes into the pool area and goes in and out of the pool pump rooms. After he turns off the hot tub, we realize the hot tub is greenish brown. He finally comes over and says don't go in there, too many people today. Make sure you shower really well!! I am besides myself. I had stressed my concern earlier about the pool being dirty and too many outside people. I also didn't realize this was a smoking facility. We opened our door to go to the vending machine and there was a plume of cigarette smell in our face! Disgusting!! Not a happy customer!

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear NHGirl2, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300. Sincerely, Mike Patel General Manager Best Western Concord Inn & Suites

"Great Stay"

4
28/01/2018

This is a nice place to stay in Concord. Rooms were clean and quiet. Small kitchen area with fridge, microwave, and coffee area. Pool and hot tub. Hours 7 am to 10pm. One drawback pool area is open to public 7 am to 7 pm so very busy pool in a not super large area. Was chaotic with Lots of throwing balls in pool and jumping. Not as private and easy to use. But nice it's available to their community. Clean and pool is very warm. Free Breakfast area filled with options and hot waffles. Open 6 - 10 am. Free coffee all day long. Very nice staff members. We had Maxwell at the front desk. He was extremely helpful. Restaurant and stores very close by and easy to access off i93. Would stay again.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you so much for your kind review of our property! We are very glad that you enjoyed your stay with us. We apologize for the pool being so crowded this past weekend. It is usually not as crowded, and the reason it was is that the other hotel in town that offers public swimming was not offering it this weekend which caused our pool to see much more traffic than we are used to. We look forward to seeing you again in the future if you return to Concord!

"not satisfied"

2
08/01/2018

Not satisfied for the price I paid, I could have stayed at a nicer hotel for almost the same amount of money, they had water leaks and damage floors were wet and dirty, the room was freezing. Just not a happy customer.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
We are very sorry to hear that you were not satisfied with your experience at our property. The water leaks were the result of another guest flooding their bathroom and we apologize that it affected your stay negatively. As for your comment about the heat, I believe you are correct and that we should heat up the rooms upon a guest's arrival. I apologize that this was not done. We would be happy to discuss things further with you via phone call. Thank you.

"Well positioned for acess and city"

4
07/01/2018

Stayed for 9 days over Christmas at this hotel, Parking was free and plentiful, and snow plough kept it free of snow. Check in was quick and we got a room on the top floor as requested. Room was clean and after requesting a regular sheet and towel change, was OK. Breakfast included hot and cold items, waffles , bacon , sausage and scrambled egg, although after a few days got repetitive. No problems, would stay again.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you very much for your kind words and we are so glad that you enjoyed your stay with us! Max

"Best Western - Concord a Great Place to Stay"

5
06/01/2018

The Best Western has very reasonable rates and a great staff to assist you. The rooms are spacious and clean with great amenities. Highly recommended! Great location to downtown Concord as well. I did not use some of the facilities, but they have a wonderful selection to choose from as well.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
We are so glad that you enjoyed your stay with us. We are very lucky to have such a convenient location and great staff and we are glad they could help you out! We hope to see you again in the future. Max

"Comfortable, convenient, and serviceable"

4
01/01/2018

Very close and convenient to Hwy 93 and not far from the Manchester airport, this hotel provided everything needed for a night on the road. The room was comfortable and clean, and the staff was cheerful and willing to help. The breakfast included with the room offered several good choices, and tea and other snacks were available at other times of the day. The hotel has a swimming pool, exercise room, and internet access in the rooms and on public computers. Hair dryer, iron and ironing board, fridge, and other amenities are in the rooms. Parking is free.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
We thank you very much for the kind comments about our property. We are so happy that you enjoyed you stay. We would be happy to accommodate you again anytime you are in the area. We appreciate your business. Thank you! Max

"Excellent, relaxing, clean and very helpful staff."

5
01/01/2018

This hotel is just the place you want to be when you have children and want a pool. The staff is thoughtful and efficient before you realize what you need.....like information on area restaurants or places to see during your stay. After ski hot tub is a huge benefit as you watch your children swim in the pool and the beds are so comfortable. Sometimes you just feel like eating in the room which the microwave and small refrigerator are just perfect! for. Enjoy! this place is the BEST!!!! .

"Great stay for families."

4
31/12/2017

The 2 room family suite is a great deal and good set-up if you are traveling with children. We were able to borrow a pack n play from the hotel, and keep our baby in one room, (on a sofa bed) while my husband and other child slept in another. Hotel staff was exceptionally friendly and we got a great deal.

"Good place to stay"

5
24/12/2017

We went to a christmas concert to celebrate Christmas and the staff was extremely helpful.The weather was horrendous and we had a fabulous visit. The lady at the breakfast staff was very pleasant.She went out of her way to make sure we had hot food.

"A good pit stop"

4
22/12/2017

We stayed here. Between landing at Boston and stowe. We had a good sized room. There was a small swimming pool. The breakfast was included and very good with the waffle machine yoghurts fruit and bread.

"One Night Stay"

4
18/12/2017

The rooms were great. Especially since we had 2 dogs and they allow pets. The breakfast choices were awesome. The only thing that was uncomfortable was the beds but many hotels are like that anyhow. Location in Concord NH was very good as downtown is only 5 minutes away.

"Great place to stay.. friendly staff, and very clean.. Both check in and out employees were terrific.. very personable"

5
13/12/2017

Will stay here again.. clean rooms and very polite staff.. they answered all of our questions and offered to help get a taxi.. nice to see young people that were happy to be at their jobs .. even gave us go bags since we left before breakfast.. that was much appreciated

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you very much for the kind words! We are so happy that you enjoyed your stay with us. It's easy for us to be happy when we have the privilege of meeting kind people like yourself. We appreciate your business and hope that you will stay with us again next time you're in the Concord area. If we can assist you any further in the future please don't hesitate to contact us 24/7 at (603)228-4300. Happy holidays! Sincerely, Maxwell Howe Front Office Supervisor

"Dirty sheets and stained bedding"

1
10/12/2017

Bathroom and bedding in 2 rooms were disgusting. Hotel was sold out and there was smoking going on in the building even though it is a non smoking hotel. This hotel would be ideal if the rooms were clean and the smoking policy was enforced.

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300. Sincerely, Mike Patel General Manager Best Western Concord Inn & Suites

"Amazing stay"

5
14/11/2017

I was here for my anniversary and the staff made the entire stay absolutely amazing and i cannot wait to be able to return. The room was clean comfortable and relaxing which is exactly what i needed!!

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 603-228-4300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Max Howe Front Office Supervisor Best Western Concord Inn & Suites

"If it's day 6, if must be Concord"

5
13/11/2017

Located just off a main hwy for easy access. Friendly staff, clean rooms, well appointed--all a tired traveller could ask for. Continental breakfast much the same as others. A nice beverage bar adjacent to the desk and breakfast room.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 603-228-4300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Max Howe Front Office Supervisor Best Western Concord Inn & Suites

"Perfect for our quick stay"

5
02/11/2017

We were on a road trip of the northeast and needed a place to stay as we decided at the end of the day - this hotel was perfect! Great price, easy to get to, comfortable bed and good breakfast. We were only there for about 8 hours, but it was well worth the stay.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 603-228-4300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Max Howe Front Office Supervisor Best Western Concord Inn & Suites

"Nice relaxing stay"

4
30/10/2017

Needed a place to stay in Concord NH and decided on the Best Western.Turn out to be a excellent choice ,convenient location, very nice accommodating room and amenities ,very nice and friendly staff.Would recommend

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 603-228-4300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Max Howe Front Office Supervisor Best Western Concord Inn & Suites

"Clean comfortable room, great staff"

4
30/10/2017

We've stayed here before. The staff is friendly and welcoming, courteous and helpful. Check in is fast. The desk person chose a nice quiet end room for us on the 3rd floor. Breakfast included scrambled eggs and bacon with fruit, and cereals and breads, juices.

BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 603-228-4300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Max Howe Front Office Supervisor Best Western Concord Inn & Suites

"No “Best” at this Western"

2
28/10/2017

You don't expect five gold stars from BW, but “clean” and “quiet” should be norms. Dark, worn carpets were a little suspect, but skanky black stains in the grout in the bathroom were a clear concern. An overpowering smell of lemon scented spray something or other made one wonder what or who might have died in the room. Staff were pleasant. It was hard to tell if the property was sold out for the night, but with an advance reservation and loyalty membership, I might have hoped for a room more than 20 feet from the ice machine and the elevator.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Robert, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300. Sincerely, Mike Patel General Manager Best Western Concord Inn & Suites

"Great location, Great Service, Pet Friendly"

5
27/10/2017

I'm a preferred awards Best Western member and we travel with our small dog when we visit our son in college, in NH. The location has easy access to the highway, the grocery store and restaurants. The staff is very professional, kind and helpful with providing directions and recommendations for places to eat.

"Not the best"

3
24/10/2017

Basically situated in an industrial estate, not that close to any amenities. As usual we had booked more than 6 months in advance, apparently this does not count for much, nor being a Diamond member. We were told that a room on the third floor was unavailable as it was the busiest weekend of the year and all the rooms were occupied. However after a pointed discussion we were told that a room which was for someone else who had not yet arrived, was to be given to us. Either the rooms were occupied all weekend or not, obviously not. The hotel itself was ok, the room a reasonable size and fairly clean. Breakfast was about average. It is close to the interstate so keeping the air-con going at night keeps the noise level down. We have stayed at Best Westerns all over North America and this is one of our major disappointments.

"A pleasant surprise-Very nice property"

5
20/10/2017

I have not had much luck with many Best Westerns. This one has restored my faith in the brand, though. The good: Nicely appointed. Comfy beds. TV hooks up to a computer with no issues Clean. EXCELLENT customer service Looks recently refurbished. Microwave and fridge. The bad: Nothing. Good value, standard breakfast fare, and they recognized me as a Best Western rewards member and gave me a welcome package. (snacks and a bottle of water) Not expected because I don't have many points saved up at this time, but very much appreciated.

"It was Better Last Year"

2
19/10/2017

The service is very good, but this location has an odor and I think it may have something to do with the carpet. It really needs some type of deodorizer. The breakfast was carb heavy and fattening. I liked the cookies and the flavored water. The front desk made sure to say hello. The sheets were not soft nor was the pillows. I see that the rate is now $109, we paid $145. Overcharged us because it was family weekend at St. Paul's School. If I had paid $100 a night, it would have rec'd a better rating. But, take it from me...this place is not even close to being a 4 star.

BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. In truth, we did not know it was St. Paul's Parents Weekend until a guest told us so. Our rates are higher on the weekends, especially during peak Fall Foliage weekends in October. They also tend to be much lower on Sundays, the slowest night of the week. Rates vary from day to day and season to season. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300. Sincerely, Mike Patel, General Manager Best Western Concord Inn & Suites

"Great place to stay,"

5
18/10/2017

The staff was extremely friendly, courteous, and helpful. The facilities were well maintained and clean. The bed was good. The breakfast was exceptional for at a hotel.....well stocked, tasty, and much better than most places. The hotel was quiet and provided a good nights sleep

"A GREAT Place To Stay"

5
17/10/2017

My wife and I recently stayed at The Best Western Inn & Suites in Concord New Hampshire as we traveled New England for our fortieth anniversary. It was very reasonably priced, the place was immaculate, the staff were very helpful, friendly and courteous. The breakfast was typical for this hotel chain, very good and sufficient, the food kept out and the dining area kept neat and clean. Our experience at Best Western in Concord was exceptional.

"Nice location "

3
17/10/2017

My mother and I stayed here over the weekend (Fri.-Mon.) We drove up from Pennsylvania for my brothers wedding on Sunday. This was our first time to New Hampshire and boy was it beautiful seeing all the Fall Foliage in bloom. The hotel is in a nice location, close to most things. We ate breakfast at the hotel on our final day, it had a nice selection of items to choose from, typical continental breakfast foods. Our room was nice, it included a little wet bar area with a small sink, fridge, microwave and small coffee pot. Our room was quiet, with the exception of other guests letting there doors slam shut. The only thumbs down was that we couldn't check in any earlier since we arrived earlier then expected. But, we were told that hotel was fully booked which is understandable. Fortunately we could get in at least an hour earlier then there guaranteed time of 2 pm. After being in a car for 7 hours we really just wanted to get in and settled, so that was a bummer. Apparently this time of year fills up quick bc of the Fall Foliage and people coming to visit the area, so Keep that in mind if scheduling a trip in October! Just a suggestion for the hotel-For the people coming from the pool, that are waiting by elevator. Some type of carpet in front of the elevator doors to soak up the water from the people standing there would be nice. We almost slipped a few times on the puddles left in front of the elevator doors, definitely could be a safety hazard. Overall nice experience and would stay here again if we come back for another visit.

"Very Pleased"

5
17/10/2017

This hotel was clean and updated, very large room and bathroom. I loved the beds firm but oh so comfortable. Breakfast was always fresh and plentiful. The staff was the best! A+ I would recommend this hotel to everyone such a pleasure to stay here. Great location for getting around Concord, NH.

"Very Impressed"

5
07/10/2017

Time To Take a Closer Look AT Best Western For Future Hotel Needs. Would Highly Recommend to friends, family and business associates. Quiet, clean and a very high level of service. Thank You Very Much Will be back next week to a different BW for a couple of nights on a business trip.

"Excellent Hotel"

5
05/10/2017

Clean, comfortable, quiet hotel. Room was outstanding and the staff was outstanding. I have stayed here in the past and this hotel is consistently good. Highly recommend this hotel. I look forward to staying here again.

"Pleasant place"

4
05/10/2017

Arrived late and was given a handicap room. It seemed quite good for someone needing that. The bathroom was large and there was a seat for the tub, also, there was a low sink, microwave and fridge in the room with the bed. The king bed was comfortable. The breakfast was good, but the room is small and a little crowded. The attendant was helpful. Would definitely stay here again.

"Nice place to stay!"

4
02/10/2017

This hotel is very clean. The staff are very friendly and the breakfast is great. The only thing I didn't like was the fact that they still have carpet in the rooms. The price is very reasonable EXCEPT when there's something going on in the area. We stayed during Nascar Race Weekend in Loudon just last weekend and they charged three times the amount they would normally charge.

"Good clean and comfortable hotel"

5
01/10/2017

Lovely hotel with swimming pool, hot tub and exercise area, all spotlessly clean. Comfortable bedroom and en-suite well maintained and clean. Staff helpful and pleasant. Good parking and free wi-fi in our room. About 5 - 10 minute walk to excellent local pub/restaurant

"Nice Hotel off the Beaten Path"

4
30/09/2017

This is a very nice hotel, with a swimming pool, hot tub, exercise room and other amenities. The one thing it lacks is a restaurant close by. We noticed some fast food offerings when we turned off, about a half mile away. Breakfast offered hot eggs, bacon and potatoes as well as the popular waffles and other breakfast items. I probably wouldn't chose to stay again just because the location wasn't what would have worked best for us.

"A pleasant surprise."

5
27/09/2017

We had a very pleasant stay at this hotel. The room and bathroom were immaculate. The breakfast was the best I've had. It was included in the price of the room and included bacon, eggs, sausage and home fries, as well as several brands of yogurt, make your own waffles, very fresh bananas, Apple's and oranges, cold and hot cereal, bagels, muffins, English muffins, juice and very good coffee. The kitchen and dining area was also immaculate. They also allow pets though charged a $15 fee. I definitely would stay here again if in the area

"Convenient"

3
27/09/2017

This Best Western is convenient to downtown Concord, New Hampshire and the municipal airport. It is also fairly close to Boston and Portsmouth which have many sites of interest. The rates are average and fluctuate with the seasons and whenever NASCAR is racing.

"NASCAR Fan"

5
26/09/2017

I think this is the best hotel in Concord to stay at if you are going to attend a NASCAR Race. They cater to the fans and have free happy hour during NASCAR weekend. Easy to get to and not hard to get to the track.

"Good Place, Hard Bed"

3
23/09/2017

Rough night sleep as the bed I found to be very FIRM.The hotel was clean, nice pool and hot tub. It is centrally located so easy access to everything. I don't know if I would stay here again or not as I didn't get a good night's sleep due to the FIRM bed.

"Best Western Concord - New Hampshire"

4
20/09/2017

This was our first trip to New Hampshire. Booked the Best Western through Booking.com. It was clean and comfortable. Staff was very friendly and the breakfast was good. The beds were fairly comfortable and the room was very clean and well stocked. We would definitely stay again.

"Awesome Stay"

5
19/09/2017

This was our second stay. Our granddaughter attends New England College and we will make sure to stay at Best Western each time we come to see her. Great staff, very accommodating and welcoming, awesome breakfast and comfortable accommodations. Thank you for making our stay great!

"Good experience"

5
19/09/2017

Very good experience, nice and welcoming staff, good breakfast and it was nice and clean. The only issue I had was the fireplace in the room seemed to be broken. I did not report the issue, so no one came to look at it. The Jacuzzi tub was clean and comfortable.

"Good for business travelling"

5
18/09/2017

Excellent staff upon arrival, clean, spacious room with a good selection at the breakfast area. The location of our work project was a consideration and with all combined this hotel worked out very well.

"Noisy and Dirty"

2
16/09/2017

I do understand that the Best Western Concord Inn & Suites in Concord, New Hampshire, is not a premium hotel but I still expect a minimal level of cleanliness and quiet and I'm afraid that I didn't get either. The most notable aspect of the room was the noise, right from the beginning. The walls and ceiling are thin and I heard the cars in the parking lot, the (very) noisy plumbing sounds from my neighbors on either side, the talking in the hallway, the pounding of feet from the room above mine, and so on. Even with the white noise from the room's climate control unit, this was still loud and intrusive. In addition to this, there was a rip in the bedspread, a black mark on the wall, discolorations in the carpet, and mildew on the grout in the bathroom. Moreover, when I got up in bare feet to go shower in the morning, the water in the tub briefly turned brown from the dirt that my feet had picked up from the carpet. I verified this was from the carpet by first cleaning my feet, then walking to and from the window, and getting back in the tub. The water turned brown again. The breakfast buffet wasn't bad: fresh u-cook waffles, some indifferent pastries, bread, bagels, and English muffins for toasting, scrambled eggs, sausage, bacon, breakfast potatoes (or biscuits and gravy instead of the latter two items), yogurt with toppings to mix in, three varieties of cold cereal, milk, coffee, and orange and apple juice, etc.. I was up early each morning, so all of the items were fairly fresh. No complaints. Service at the front desk was good when I needed it. The indoor pool and hot tub looked fine, although I didn't use them. Given the noise and the general condition of the room, I have to rate the overall experience as poor. It's one of the less expensive options in Concord but the old adage about getting what you pay for applies.

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Paul, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300. Sincerely, Leon

"Appreciate staff efforts to find my lost hoodie!"

4
14/09/2017

I'd like to thank the BW staff in retrieving my gray zip-up sweatshirt. We stayed one Saturday night in late July. On our drive home I realized I left my sweatshirt in the hotel room. I called the hotel, explained where I left it but no sweatshirt. Monday when I called the housekeeping staff had not found it either. The next morning, August 1, Max from BW called to tell me the lost hoodie was located on a cleaning cart! Thank you so much for continuing the search and calling me with the good news!

"Disappointing Stay"

2
10/09/2017

We have staying here several times in the past. Very disappointed on room location, noise level and housekeeping on this trip. DO NOT ACCEPT A 1ST FLOOR ROOM! It is noisy. Outside smoking area is close to rooms and smokers never shut the door so we constantly smelled smoke in our room. Breakfast choices we nice and staff there was helpful. Overall, after years of staying there for our family visits, I cannot see us going back.

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Leon

"Nice property in Concord, NH"

4
05/09/2017

Is a very well appointed hotel with nice amenities. Comfortable beds with plump mattress and pillows, but you could hear noises from other rooms. Very nice breakfast very well taken care by the ladies in charge.

"Wonderful"

5
04/09/2017

This was a wonderful place to stay. Clean lobby, breakfast room and guest room.! Knowledgeable staff. Convenient to area sites and restaurants. Concord is a great place to visit and Best Western is the place to stay. I enjoyed the breakfast. There was a lot offered. I will go there again next year.

"Very welcoming!"

5
30/08/2017

I stayed at the Concord Best Western for 5 nights for business. The hotel staff were all very friendly and helpful. The hotel is kept clean and the rooms were well-maintained. Daily breakfast was a nice surprise with a variety of hot and cold options. I will definitely be staying again!

"comfort and help"

5
28/08/2017

I arrived with two fractured ribs and allergy problem hey did everything to make my stay comfortable Non chemical room extra chair in room andmade my 3 days comfortable I have booked again for labor day 3 day weekend as I still ry to recover

"No worries"

5
27/08/2017

This place has all the amenities you will need, indoor pool and jacuzzi with fitness room. Very comfortable bedding and breakfast was good with many options. If you want a stay with no worries I would recommend this place.

"Enjoyed our stay"

5
23/08/2017

We enjoyed our stay in this quiet friendly hotel. The management and staff were very nice. We have stayed at this hotel numerous times and have not been disappointed. Breakfast is very good. Location is outstanding for us to visit our family in NH from Florida.

"Great Pet Friendly Hotel!"

5
22/08/2017

Keep up the good work! Both my husband and I travel extensively worldwide. When we travel in the USA we typically travel with our dog, Diesel, a lovable pitbull. While we love to travel with our dog, we often are forced to book "unpleasant" hotels/motels who charge unreasonable pet fees. This was truly one of best "pet friendly" hotels that we have stayed- Thank you for your hard work and reasonable pet-friendly policy!

"Large room; paper thin walls"

3
22/08/2017

Large room with refrigerator, sink, and microwave. Bathroom was ample. However, the traffic noise from Interstate 93 could only be drowned out by the air conditioner. Did not sleep well for three nights. The conversations of the guests in the adjacent room could be heard, as well as their television. If you have a choice of rooms, ask for one away from the highway. The breakfast was below- average. Not our usual stay when we visit Concord, but this hotel had the lowest rates. You get what you pay for.

"Nice weekend getaway"

4
21/08/2017

Stayed at the Best Western Concord Inn & Suites during a weekend of Tough Mudder in Loudon, NH. The rooms were connecting and very spacious. Breakfast was delicious as usual at a Best Western. Parking was plentiful and location was perfect. Would definitely stay there again, if in the area.

BWConcordNH, Supervisor at Best Western Concord Inn & Suites, responded to this review
Thank you for choosing Best Western Concord Inn & Suites. We are very happy to hear that you enjoyed your stay with us. We appreciate your business and wish you the best. If you ever need a room in Concord in the future be sure to let us know.

"Enjoyable stay"

5
20/08/2017

We stayed at this motel for 3 nights in August. We enjoyed the pool and hot tub which was very hot! It was great. Breakfast has a lot of options which was nice. The room we were assigned was very clean and even had a couch and bar area with refrigerator and microwave. The Sandwich Depot is a couple of blocks away and we walked there for lunch on two different occasions and had a great meal. The Reuben is to die for along with the steak bomb. Check in/out was very quick and easy. The employees are very helpful and the front desk staff is exceptional. They have a business center which was convenient for printing our bus tickets. They even helped me tape my cell phone back into the case when I dropped and broke it. We also enjoyed the outside sitting area on the nights we were there. Would recommend to friends and family. Would stay again.

"Clean with basic amenities and competent staff"

3
15/08/2017

No frills. Modest, bordering on lame, breakfast. Clean facilities. Courteous and competent staff. Decent place and located conveniently to highways. Good restaurants nearby. Parking can be tight. Quiet.

"nothing fancy"

3
14/08/2017

stopped for one night, room was nice, bed comfortable, little sink, fridge, microwave if you need those things. breakfast was good, had a nice selection and staff were all very accommodating and pleasant. good place to lay your head for a night if you are in the area.

"Fine new hotel, but close to freeway"

4
10/08/2017

This Best Western is one of three new, similar hotels on Hall Street in Concord NH. But, on the main highway through Concord, there is no sign identifying HALL ST. So, know it's at the south end of Main Street, south of McDonalds. The BW is very nice, but is located close to the freeway, so ask for a room at the less-noisy end away from freeway. It's a good value, with a really good breakfast.

"Decent Affordable Hotel"

4
08/08/2017

For the price it's a decent hotel and worth staying at. Lobby and rooms were clean and updated. Housekeeping skipped our room one of the three days so we had to get clean towels at the front desk which was annoying. Breakfast was decent, but the same offerings each day (after three days you get bored with the same breakfast). Overall though, for an inexpensive hotel it's worth it.

"Great place to stay while visiting New Hampshire!"

5
03/08/2017

Very clean and comfortable accommodations! Breakfast satisfied everyone including my picky kids. They always had fruit, tea/coffee and sometimes cookies available throughout the day. Parking was ample and lots of great places to eat nearby. Internet was also great and staff were very friendly. Would definitely stay here again.

"Clean and Affordable for Family Reunion "

4
30/07/2017

We were visiting our family over the week. By booking on Bookings.com early, we saved a lot of money. Prices fluctuate drastically during peak seasons. Hotel is relatively new, clean and the rooms are nice. They were repaving the parking lot. The stay comes with a full daily breakfast. It is located off the interstate and a bit difficult to find without GPS. This a good recommended place to stay on a budget but book the reservation well in advance of your travel date.

"Boston trip "

5
27/07/2017

Older motel but very well kept. The rooms were very clean, the bed was amazingly comfortable and the breakfast was good with LOTS of options to choose from. The employees were friendly as well. Would recommend.

"Older hotel in a charming area"

4
21/07/2017

Room was typical Best Western, good location for sight-seeing and downtown shopping. Had a minor plumbing issue immediately upon check-in which was resolved by the time we came back from dinner. Friendly, responsive staff.

"Great choice"

5
20/07/2017

We had to find a place USA for a few nights. Price was the main factor. We had stayed at another hotel for the same price and thought it was not a safe area and the room was nasty. This one was extremely clean and in a nice area. The staff was extremely helpful and I would recommend this place anytime.

"Left iPad in room - Max called me"

3
19/07/2017

1 person in our group left an iPad and another item in the room. Max called me about 2 hours after we checked to let me know. You can say that was expected, but still it was very nice that they called me. I arranged for a relative to pick up the iPad and it was returned to us. Overall the hotel is a little run down. It's not quite as nice as the Fairfield Inn, but it's also much less expensive. I would say the value is fairly equal. We chose this hotel because it offered a 1 bedroom suite; none of the other major hotels did.

"Great Value"

4
19/07/2017

Hotel staff courteous and professional. Our room was clean with plenty of space. Beds were very comfortable. The room had a refrigerator, microwave and sink. There was a large variety of breakfast choices. Food was fresh with no wait.

"Overnight"

3
10/07/2017

We arrived late and used gift cards for our stay. the poor girl at check in had trouble processing them. I think she was new but she was pleasant and made sure that they were processed. The room itself had huge stains on the carpet and smelled. OK for an overnight but wouldn't have wanted to stay there longer.

"Hotel with breakfast"

4
07/07/2017

This hotel has indoor pool, breakfast, exercise room and courteous staff. There is also a rewards program which has some good offers to try to add value to your money spent. Nothing more to say but ok

"Very nice Place for the money"

4
05/07/2017

Beds were clean room was very comfortable air conditioner was on and room looked very nice. We travel with a service dog and they were very accommodating. highly recommend this place. It is not often people know the laws for service dogs and when they do it makes our trips easier

"Beautiful Room."

5
04/07/2017

We were upgraded to a Deluxe room and was extremely impressed. One of he nicest yet. We will definitely return next time were in the area. Only downside is it's close to I93. But with the fan running continuously noise not a big problem.

"BEST in Concord, Maybe in ALL of NH!!"

5
04/07/2017

Stayed at this Hotel on a few occasions when Concerts were taking place at Bank of New Hampshire Pavilion(Meadowbrook) in Gilford, N.H.! Listened to the Sad Clowns and Hillbillies Tour: John Mellencamp, Emmylou Harris, and Carlene Carter on Friday June 30th. Checked in Early(Diamond Member) on Saturday July 1st with the ASSISTANCE of : Michelle Gilbert/Max Howe/Mark Souza(ATTENTIVE, CORDIAL, and EFFICIENT on the Front Desk); Zill Patel(the CARING Attendant that made the Breakfast AMAZING); Teyanna Duncan(the Housekeeper that Did a FABULOUS Job on the Room on Short Notice); Departed for B.N.H.P. that Afternoon, after being in the Room for a Short Time, to listen to the Wheels of Soul Tour: the Tedeschi Trucks Band, the Wood Brothers, and Hot Tuna. Checked Out Late(Diamond Member) on Sunday July 2nd with HELP of Leon Boff(AWESOME, GREAT, HELPFUL, and KIND; as Manager), and Returned to B.N.H.P. to listen to Boz Scaggs, and Michael McDonald. I would HIGHLY Recommend this Hotel to ANYONE(Concert Goer or Traveler)!! GOOD Service, GOOD Prices, Good Food!!! WHAT ELSE Could You Ask For?

"Filthy!! Avoid this motel!!!! "

1
03/07/2017

We booked a king room and ended up with 2 double beds. We were given a room on the second floor. Upon entering the room, one bed had dirty sheets and comforter. The other bed appeared clean so we could deal with it. The towels in the bathroom had hair all over them...nasty!!! The people in the room above us were so loud we couldn't sleep. We called the front desk, but nothing appeared to be done because they continued to loudly thump around their room. Avoid if you can!

BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Christy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300. Sincerely, Mike Patel, General Manager Best Western Concord Inn & Suites

"Great Value"

5
30/06/2017

I just had a 3 night stay at the Best Western. For hotels in this price range I thought it was an excellent value. The front desk staff was present, friendly and helpful. The room was spacious, clean and the bed was comfy. The shower and water pressure was excellent. The breakfast offered a good variety. The hotel was quiet.

"Awesome breakfast"

4
28/06/2017

Room had some minor paint peeling and bathroom vent didn't work, however, they awesome hot and fresh breakfast totally made up for these minor items. Would give five stars if vent worked and paint want peeling

"Our first visit to Concord"

4
28/06/2017

We had never been to Concord New Hampshire before. The hotel was very good and we had lots of recommendations by the staff on where to go and eat. Really helpful. Book a room on the top floor though as sound proofing not that brilliant.

"Beds comfy. Staff friendly. Pets accepted."

3
23/06/2017

The hotel had a great bed. Very comfortable. Also had a nice in-room mini-fridge/microwave and extra pillows. Pet friendly. Staff was very accommodating and smiled a lot while they worked. Would stay here again. Bathroom floor could have been cleaner.

"Comfortable, Friendly and Clean"

5
22/06/2017

The king size bed was extremely comfortable, the room was clean and the hotel staff was friendly. Breakfast included a nice variety of items to choose from. This hotel was an excellent value for the money. I highly recommend this Best Western location.

"Concord Visit"

5
21/06/2017

We have stayed at the BW on past visits to the area and return to this hotel because we know we will enjoy our stay. The amenities of the hotel include breakfast, pool and hot tub, as well as a fitness room. The only drawback to the fitness room is there is no weightlifting machine. Overall, we find the hotel to be very pleasant.

"Closest thing to being home -- only better"

5
19/06/2017

A great hotel with a great staff to make your stay very relaxing and stress free. Stayed here during the annual Laconia Bike Week festivities and the hotel even made arrangements for providing hoses and cleaning supplies for our bikes. Very convenient to I-93 and a Common Man Restaurant is only 1/2 mile away.

"Vaca"

4
16/06/2017

Enjoy staying in a smaller town. Easy to get to . This is a nice hotel for a family. Would have liked the pool to stay open longer and have towels in the pool area. We stayed for three nights during our family vacation.

"Another Wonderful Stay"

5
13/06/2017

Another wonderful stay. comfy bed, great breakfast, clean room, enjoyed the pool and hot tub. Leon and Max were helpful as always. Will be back again in a couple of months. This is my favorite place to stay in Concord.

"Roadtrip"

5
08/06/2017

Another Best Western with excellent service, comfortable bed and the amenities that know will be perfect! The Summer promotion has started and we can use our $$ for future trips! #roadtrip2017 .. can't wait to go again!

"3.5 stars -- if that were an option; better than average but not very good or excellent"

3
04/06/2017

This is a solid option for weekend or business travelers who find themselves in Concord. The staff members are friendly and helpful. The rooms are serviceable... but becoming a bit dated and showing their wear and tear. Housekeeping does a decent job with the limitations placed on them by the age of the rooms. I would definitely stay here again for the quality vs. price point.

""Be On Top" floor"

3
28/05/2017

If you stay at this hotel make sure that you stay in a room on the top floor... I stayed with my friend and her daughter just overnight. All I wanted was a good nights sleep but being in a room on the bottom floor I could here every step the people above us took, so I was up as late as they were. Beds were fine, staff was good. Breakfast was hot and plentiful. The lights in our room was so bright that we had to turn them off because they hurt our eyes. The stay was worth the price though.

"2nd stay"

4
28/05/2017

Came here again after visit a few years ago. Complimentary Breakfast has improved with many options: they have scrambled eggs, sausage patties, bacon, home fries. Coffee was pretty good and they even had flavored add ons for it. Pool was very warm. Hot tub was fine. Con: in the room the walls are thin and you can hear others turning on shower, talking, etc. Frankly woke me up at 7:30 with theshowers turning on. Bummer. Guess not much they can do about that. The building is already made. Nice staff. Clean rooms.

"First and last time"

2
26/05/2017

The worst Best Western we've been to. Dirty stained carpet, hard to open bathroom door which is broken at the bottom, awful noise from the room above when the other guests were simply walking in their room, above your head (not their fault). Right besides a highway and all the noise that comes with it. Not a chance to have a peaceful sleep or rest. One thing that redeems it a tiny bit : standard Best Western breakfast ok, and constantly renewed. Nevertheless, will not go there ever again

BWConcordNH, Front Office Supervisor at Best Western Concord Inn & Suites, responded to this review
Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300. Sincerely, Maxwell Howe Front Desk Supervisor Best Western Concord Inn & Suites

"Good Hotel"

4
23/05/2017

Stayed as a family great service and breakfast . Check in was fast kids enjoyed the internet as it was fast would stay again .Rooms were nice grounds were well taken care of close to a few restaurants .

"Ok but could use some improvement"

4
22/05/2017

It's not a bad idea to stay at Concord Best western. The price is reasonable and the customer service is good but the rooms are not insulated well enough to block sounds from other rooms. I still recommend it because it has a nice indoor pool and the reception staff are friendly.

"Very nice stay!"

5
20/05/2017

Very friendly accommodating staff. Spacious clean rooms with comfortable beds. Wet bar with fridge and microwave. Nice large indoor pool and jacuzzi! Hot breakfast with lots of options. I was very pleased with my stay!

BWConcordNH, Front Desk Supervisor at Best Western Concord Inn & Suites, responded to this review
Sarah B, Thank you very much providing for your feedback about your recent stay with us. We are very pleased that you enjoyed it! By proving feedback about your stay it helps us to continue to deliver superior service to our guests, so thank you! We hope to see you again if you are ever back in the area. If I can ever be of any assistance to you, please don't hesitate to call me at (603)228-4300. Sincerely, Maxwell Howe Front Desk Supervisor Best Western Concord inn & Suites 97 Hall St. Concord, NH 03301 (603)228-4300

"Loved your pillows!!!!!"

3
13/05/2017

Didn't bring my bathing suit, so I can not rate your pool or hot tub, wow is me. I did really like your pillows, so can I look into purchasing one of them? Please get back to me at my email address. Can't wait to my next visit at the best western.

"Paper thin walls but Excellent Customer Serve"

3
08/05/2017

We recently stayed here while visiting my daughter at PSU. We stayed in room 117 and the noise from the room above was unbelievable. It was not the guests fault but you could hear every step. When they took a shower at 11 PM I thought the cieling was going to cave in. They staff left us go to another room so we could sleep. No one staying above in this room. We went back to our original room in the AM. We then could hear the conversation of the guests in the room above us through the vents in the bathroom. The assistant manager , Leon Boff, worked with us to move to the top floor. He moved all our stuff including the contents of our fridge. The staff could not have been nicer. Pool was clean. Breakfast was average though the waffles were a hit.

"horrible pillows"

3
05/05/2017

The staff is very friendly and the breakfast is a hot meal. However, the bed and the pillows were horrible. When you don't sleep well, wake up stiff as a board, and your neck is swollen, there is no amount of friendliness that can help that.

"Road trip"

4
04/05/2017

One night stay. Nice hotel, nice room. Room was a little dark because of one dark wall. Wi-fi was good, breakfast was good. The room had a wet bar area, the fridge was awkward to get to because if was right next to one bed. Our fridge didn't work well and we ended up throwing away a couple of things. Room was clean. Hotel is close to downtown.

"7 night stay"

5
01/05/2017

Very good and moderate in price. The only complaint I have is about inconsiderate guests who are loud in the hallway and allow the doors to slam. I liked the location as it was convenient to everything I needed. The internet service was better than the last hotel I stayed in.

BWConcordNH, Front Desk Supervisor at Best Western Concord Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We apologize for the noise caused by the other guests. Unfortunately some people just aren't very conscious of others around them. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 603-228-4300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Maxwell Howe Front Desk Supervisor Best Western Concord Inn & Suites

"Enjoyable stay"

4
27/04/2017

We had a Very friendly and courteous front desk clerk that went out of his way to be helpful. The room was clean and the shower was nice and hot. The indoor pool was good as well. It was a good location to get on and off the highway

"Enjoyable Stay"

5
10/04/2017

We has stayed at this particular hotel several times. The staff is extremely helpful, the property is well-kept, the location is convenient and the rates are reasonable. I would highly recommend staying at this Best Western!

"weekend getaway"

5
10/04/2017

Great Breakfast I love best western's waffles!!!!!! Good selection of food for breakfast clean comfortable beds, close to highway. reasonably priced. late night pizza delivery until 3 am. great place to stay for a concert.

"Good location & quality."

4
07/04/2017

Nice, clean, quiet motel with above average accommodations. Good continental breakfast. Pleasant and helpful staff. Easy highway access to Concord and Manchester, NH. WIFI, room design, shower were above average.

" a very pleasant surprise"

4
01/04/2017

I was very surprised at the fine quality of this hotel.. excellent welcome and check in.. LARGE room.. clean..tv worked well, as did wi fi.. a full warm continent breakfast, eggs and the like, as well as all of the usual breads and treats.. even a snack bag if you left early in the morning..even a small sink and fridge with counter , a kind of kitchenette.. very affordable.. fitness centre and pool.. I would highly recommend unless you require Hilton quality amenities..

"Dance Competition"

4
28/03/2017

Weekend stay for a dance competition. We were looking for a clean place to stay that offered breakfast and an indoor pool. The staff was excellent, very professional. The gentleman that cleaned our room was very professional and polite.

"Nice Place"

5
25/11/2016

We are Best Western Reward Members so we always look for this hotel when traveling. This was a very nice hotel. The lobby and the rooms were clean and comfortable. We found the staff very helpful and professional. The location was perfect and near many restaurants, shopping, movies and, most importantly, near my daughter who we were visiting. We will stay there again when we visit Concord NH.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are glad that we exceeded you expectations and were clean and comfortable. We hope to see you again if you are ever in the area. Thank you!

"Good location"

4
18/11/2016

Hotyel was very nice, clean, staff very helpful....the only thing that if I stayed at this hotel another time I would not be staying in any room other then the top floor.....for some reason the night we stayed at this hotel...someone from the floor above walked back and forth most of the night...

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are glad we exceeded your expectations and we are sorry for the guests above you being too noisy. We hope to see you again in the future.

"Soccer team"

4
18/11/2016

We were part of a group from Maine which included 6th grade soccer players and their families. The hotel was very accommodating to the girls and gave them the use of the conference room for their breakfast use. The girls enjoyed the pool Friday night. It was a good experience.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Ellen, Thank you for taking the time to write a review about our property. We thank you for choosing our property to have you team stay, We appreciate you business and are glad we could accommodate you. We hope to see you again if you and your team are ever in the area in the future.

"Excellent pet-friendly, low-cost hotel!"

5
15/11/2016

We stayed at the Best Western Concord Inn & Suites after attending a show at the Capitol Center for the Performing Arts. The hotel is less than a mile from the Center, making it an ideal place to stay for show goers. Max at the front desk is extraordinary! The rooms are clean and well-maintained, and the place is pet friendly with ample green space and poop bag dispensers at pet-owners' disposal. It's next door to a Residence Inn, where the pet fee alone approaches the room rate at the Best Western. The money we saved staying at the Best Western more than paid for our two show tickets. Plus dinner. Okay, the Best Western lacks an outdoor fire pit (already a bit of a cliché in the hospitality industry), but, really, who needs it? Be smart and choose this clean, well-run, friendly hotel!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Billy, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay and that we could accommodate you and your night out at the Capital Center For The Arts. I will pass on your kind compliments about Max to him, We appreciate it. We hope to see you again if you are in the Concord NH area in the future.

"Easy reach of Logan airport Boston"

4
04/11/2016

We picked this hotel for its location. It's about a 70 mile drive from Boston airport and we wanted somewhere we could find easily as we travelled into New Hampshire that would be comfortable for a good nights sleep after a long days travel from the UK. I found it to be clean and well run and not expensive. It has lots of standard hotel facilities and pleasant staff.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Alan, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us and met your expectations. We hope to see you again in the future!

"Pleasant Stay in Clean and Spacious Room"

4
26/10/2016

The hotel is in an area of a string of hotels. Its property lies right next to a very busy highway. It is located within a mile or two of downtown Concord, so it was an easy drive to Main Street for restaurants and to see the state house. We arrived a little after 11:00 AM from our drive up from Boston's Logan International Airport but were unable to check in because the hotel had been completely booked the night before and none of the rooms had been cleaned. The friendly staff apologized and politely told us to come back closer to 2:00 PM which we did. A glass jug of lemon-sliced ice water and thermoses of hot coffee and hot water for tea were directly across from the front desks for guests. Parking is close to the front entrance and free. The hotel was not full when we checked in so we were able to get a quiet room away from the traffic noise. We were happy with the room accommodations as the room was nicely decorated and bright. The room was clean and the bed sheets smelled freshly laundered. In the room was a microwave, refrigerator and coffee pot. However, the closet space was quite small, enough for a only few pieces of clothing; luckily we were only staying overnight. We liked that the bedside table had an electrical outlet so we could charge our phone. A quibble: the mattress had a noticeable dip which means it should be replaced soon. The bathroom ceiling light was flickering and we were intending to report it, but not long after we checked in, maintenance came in to change the light bulb (actually the service man was the owner of the hotel). The prior occupant must have reported it and he came to change it right away. Breakfast was a nice spread of: juices, hot coffee, water, hot water, oatmeal, waffles, bacon, sausage, scrambled eggs, hard-boiled, cheese omelet, yogurt, assorted breads & danishes, fresh fruit, cereal. A couple of newspapers were on hand for perusal: USA Today and the local paper.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for writing a review about our property. We are very glad to hear that you enjoyed your stay with us and we meet all your expectations, Also very happy to hear that your flickering light was fixed before you needed to let us know about it. We hope to see you again in the future, We thank you very much for your recommendation and information on our hotel.

"Passing through "

4
20/10/2016

We met an old friend near Derry,and we were driving the next morning to the White Mountains. I remembered Best Western had never disappointed me in the past, so I chose them. There is a string of hotels along the highway. Once again I was not disappointed. The room was very clean the shower was great and in the morning the breakfast they offered was decent. The clerk, Sunny was very friendly when we checked in that night. If you need a place to stay and don't want to worry about anything, stay here.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay and exceeded your expectations as a Best Western brand. We hope to see you again in the future and we thank you for recommending us.

"Clean, comfortable and spacious."

5
18/10/2016

We got the honeymoon suite and enjoyed the clean, comfortable and spacious room. Max checked us in and made some dinner suggestions. He even printed directions to said restaurants. We were definitely in good hands.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Susan, Thank you very much for writing a review about our property, We are very glad to hear that you enjoyed your stay in the honeymoon suite and that Max was helpful to you. I will be sure to pass on your kind compliments. We hope to see you again in the future.

"Very pleasant stay!"

5
16/10/2016

Clean and comfortable beds. Max at check-in was very helpful and friendly. We will definitely stay here again. The pool and hot tub were clean. Breakfast was good. I definitely would recommend this hotel. The shower pressure was perfect.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very glad that you enjoyed your stay with us and that everyone was helpful, friendly and that you enjoyed our pool and breakfast. We very much appreciate your recommendation. We hope to see you again in the future.

"Pleasant Stay"

5
08/10/2016

Our family of five stayed here overnight on our way through Boston. We were very happy with the size and cleanliness of our room (two double beds). The breakfast was outstanding! Our experience from start to finish was very pleasant!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property. We are very happy to hear that you enjoyed your stay and exceeded your expectations. We hope to see you again in the future.

"Very clean and friendly staff"

4
27/09/2016

This was a good place to stay except the bed was too hard and the plug in the tub was broken. Our room was nicely decorated and the breakfast was very good. I would have appreciated "less" smell in the hallways as they use strong scented sprays on the carpet. I suggest getting rid of the carpets altogether!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Cheryl, Thank you for taking the time to write a review about our property. We are glad that you enjoyed our room decor and breakfast. We thank you for your suggestion about the smell in the hallways and the carpets. We hope to see you again if you are in the Concord area in the future. Thank you!

"Good place for an overnight stay"

4
22/09/2016

Stayed here for a night on a trip through New Hampshire. We had the suite - 2 queen beds and a sofa bed. Room was very spacious and clean, and sofa bed was comfortable. If you're a light sleeper, you may have issue with the loud water sounds every time a neighboring room flushes or showers. We had no issue with highway noise. Breakfast was good: waffles, eggs (both scrambled and hard boiled), bacon and sausage, breads, pastries, yogurts, juice, and coffee.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Rob, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us. We are sorry that the water was too loud through the walls, We thank you for letting us know. We hope we see you again if you are ever in the Concord area in the future. Thank you.

"Excellent service and location"

5
19/09/2016

The service at check in was prompt and efficient, The Room was spacious and extremely clean The water pressure was excellent and the shower head was wonderful We would definitely book here again- and highly recommend it!!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Lynn, Thank you for taking the time to write a review about our property. We are glad that you enjoyed your stay with us and could meet your expectations. We hope to see you again if you are ever in the Concord area in the future.

"Watch your money"

3
18/09/2016

I reserved three rooms one for us two other rooms for my friends under my debit card. The first night they took money out of my checking for all three rooms plus 6 nights for our room which I was find with that unless we had to leave early. Our friends paid for there rooms on first night plus the rest of week also. Best Western kept my money for the whole week from my friends room then credit back at checkout 6 days later after our friends money was taken out from there accounts at check in. So be very careful reserving rooms on your debit card if planning on using debit card you might not have enough money in your account after Best western gets done with you.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Donald, Thank you for completing the survey regarding your recent stay at our property. I am sorry for the issues you experienced. It is our policy to pre-authorize the first night of stay on all reservations to confirm that we have a valid credit card on file to guarantee payment on the rooms we are holding, and you had guaranteed multiple reservations with your credit card. Unfortunately, we do not control the length of time your bank holds your funds when your card is authorized. In the future, I do suggest that you have each member of your party contact the hotel and guarantee their reservations with their own credit cards. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Experience"

5
15/09/2016

From check in all the way through to check out, my experience with this hotel was great. I was upgraded to a king suite upon arrival much to my surprise! Overall the entire facility was clean and very nice.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Bethany, Thank you for taking the time to review our property. We are very glad to hear that you enjoyed your stay with us in your upgraded suite and we could meet your expectations with cleanness. We hope to see you again if you are ever in the Concord NH area.

"Very nice for a chian"

4
14/09/2016

Stayed two nights while visiting family. Had a wonderful stay with no issues. The room was clean, the AC was quiet, and the staff was very friendly. we didn't partake in the included breakfast as we dined with family. We would stay there again.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Paul, Thank you for taking the time to review our property. We are glad you enjoyed your stay with your family and did not encounter any issues. We hope to see you again if you are ever in the Concord area again.

"Spent one night - pretty good for a chain hotel."

4
12/09/2016

Went to a concert at the Capital Center for the Arts. Really wanted to walk to the show, so didn't have to worry about parking or driving back after a beer or two. Booked the Best Western - about a 1.1 mile walk. All sidewalk to the venue, but coming back it was a bit dark. It is on Hall Street, which seems more residential. Took about 20 minutes to get there. Hotel was clean. Staff was friendly. Lemon water and Coffee pots were full when we got there, along with a few snack and fruit in the morning. Bed was comfortable. Area was quiet. We could hear water flowing through the pipes pretty clearly during the night when some of the other guests must have been using water. Breakfast was standard fare, but was also very good. There was a pool, but we did not use. I would not hesitate to stay at the Best Western in Concord again. Above average for this type of hotel.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Scott, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us and that we exceeded your expectations. Hall Street is a bit dark at night unfortunately but we are glad that you could walk and enjoy your show with a few drinks. We hope to see you again if you are ever in the Concord area.

"B W Classic"

4
12/09/2016

B W is my preferred hotel chain. I'm consistently satisfied staying in B W'S. This property met all my expectations. Friendly check in. Clean comfortable room. Good location.Great breakfast. Nice pool & hot tub..

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Barry, Thank you for taking the time to review our property. We are very glad to hear that you enjoy staying at Best Western properties and that we could meet your expectations. We hope to see you again soon!

"OK for a Visit to Concord"

3
30/08/2016

The motel is located down a bumpy road right next to an interstate highway. The highway noise was loud. The orientation of the motel should have been reversed with public areas (pool, etc.) near the interstate and with the guest rooms as far from it as possible. When I checked out, I saw that I was being overcharged in comparison to the reservation estimate. The clerk had to wait for a manager to come to correct the bill. They were polite but it is frustrating to know that had I not checked carefully I would have been overcharged.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very sorry to hear that you had an issue with you bill, But am glad that it was resolved when you noticed this. I will pass on your concerns to our general manager, Unfortunately the building was already built this way when it was bought. We hope you can stay with us again and request a floor away from the highway.

"Will return!!"

5
29/08/2016

This is the first time we have stayed at a Best Western Hotel. We were very pleased with our stay and with the cost. The location was ideal and the staff very friendly and helpful. The hotel was clean and the complimentary breakfast had a nice variety of choices. My daughter enjoyed swimming in the pool. The only draw back was that I thought the bed was too firm for my liking.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Susan, Thank you very much for taking the time to review our property. We are very glad to hear that you enjoyed your stay for your first time at a Best Western and everyone was friendly and helpful. We hope to see you again in the future.

"Great Hotel"

5
22/08/2016

A well proportioned hotel with a very caring staff and all of the amenities that you would ever need. An excellent room too. The pool was a very nice addition for family and we look forward to returning for the gym facilities and maybe the conference room as well. Thank you!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Cassie, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay and we had all the amenities that you needed. We hope to see you again soon and enjoy our gym and conference room again.

"Amazing!"

5
17/08/2016

This hotel was so clean, fresh, and comfortable. We enjoyed the indoor pool and exercise room. The breakfast was complete with yummy and healthful choices. We could truly relax and sleep well. Having a 2 queen bed suite for the three of us in our family gave us ample room vs. squeezing in 2 full size beds in other hotels. The business center was useful with the printer and we always love the fresh coffee provided.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Robert, Thank you for taking the time to review our property. We are very glad to hear that you enjoyed your stay comfortably and that we meet your expectations. We hope to see you again if you are ever in the Concord are in the future. Thank you.

"awful"

1
09/08/2016

I really missed seeing the normal girl in breakfast it was horriable she kept it clean and stocked ive been coming there for awhile so breakfasrt stunk unless you like waiting it was dirty they wewnt friendly like she was sg]\\he talked to everyone there was no bacon no eggs no milk tables were gross and so unfriendly!!! I'm checking out other loud no breakfast rude breakfast person Melissa was wonderful smells Amanda missed max great don't go dirty room loud leon rude never again after a year was our faviru=ite horriable be preprad to wait to eat public bathroom dirty room smell loud

"Cheap Motel"

2
09/08/2016

This was my first and last experience staying at a Best Western Hotel. I had a 2 night reservation on Aug. 6th and 7th 2016. I first night was just terrible. I felt like we were at a cheap motel. We were given room 223 which was on the second floor. We could literally hear everything our 3rd floor neighbors were doing,and I MEAN EVERYTHING! We could hear them stomping back and forth. We heard them having sex, we heard them getting into the shower, we heard them talking, etc. We called the front desk at about 1am to complain but the noise didn't stop until about 4am. They did move us to a different room our 2nd night there but to be honest I didn't even want to go back for that second night. This has never happened to me at Hilton Hotel or Holiday Inn which is where we usually stay. I love New Hampshire but I will never stay here again.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Rafael, Thank you for taking the time to review our property. We are very sorry to hear that you did not enjoy your stay with us and were bothered by other guests. Unfortunately we can't help if guests are noisy, We tell them to try and be a bit quieter. We hope that you could stay with us again maybe trying the 3rd floor so no one is above you. We would like to meet your expectations and want you to enjoy your stay.

"A little pricey!"

3
08/08/2016

There were some issues which I didn't bother to report! I just won't stay there again! I (we) had the two queen bed connecting roomsI The pool was nice! Breakfast was ok! Check-in was ok! I didn't like how housekeeping comes knocking an hour before checkout time. If check out is at 11:00, I may leave at 11:00.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are sorry that you didn't enjoy your stay with us, If you have the time to let us know about the issues that you did not report this would improve us so I could let our staff know these issues. We hope you could give us another chance in the future.

"Great service in an emergency"

5
08/08/2016

The facility is what I would expect from BW and is clean. Breakfast is pretty standard for these types of hotels. My compliment regards the service. Our car broke done on I-93 on a Sunday evening. Max (at the front desk) was very helpful by efficiently getting us a room reservation and recommending transportation from our vehicle to the hotel. Given that we had two dogs we are appreciative.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Bruce, Thank you for taking the time to write a review about our property. We are very glad to hear that Max could help you make your situation at the time better. Cars breaking down can be very stressful, I am glad that we could accommodate you and your dogs. We hope to see you again in the future under different circumstances.

"Clean and Comfotable"

4
02/08/2016

We enjoyed our stay at this Inn July 2016. The room was very clean and comfortable. The employees were friendly and helpful. The breakfast was adequate for this type of establishment with bacon, sausage, eggs, yogurt and fresh fruit.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Joan, Thank you for writing a review about the Best Western Concord Inn & Suites. We are glad that you enjoyed your stay with us and that we exceeded all of your expectations. We hope to see you again in the future.

"Clean comfortable hotel. Friendly staff."

5
31/07/2016

We stayed at the BW in Concord, NH for a week long tap dance intensive. The hotel was very comfortable and clean. The pool was great for the kids. Breakfast included every morning in the hotel helped since our daily schedule was busy and full. We were very pleased with the staff. They were always pleasant, helpful and friendly.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Glen, Thank you for taking the time to write a review about our property. We are glad that you enjoyed your stay with us, It was a pleasure having you! We hope to see you again if you are ever in the Concord NH area in the future.

"Good hotel"

4
29/07/2016

Lovely welcome when we arrived on a very hot day! Cookies at check in went down well. Basic hotel but much better than expected. Clean and spacious. Our room had a lovely view of the pool. A little bit far from the centre of Concord but we had a car so it was fine.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are glad that we exceeded your expectation and that you could enjoy your stay here with us. We hope to see you again in the future.

"Comfortable, Affordable, Friendly place to stay"

5
28/07/2016

We were in the area for our child's New England College orientation program. This was our first stay in Concord, NH. We have stayed at Best Western hotels before so we were hoping to expect the same quality of stay, we were not disappointed. The hotel staff is competent and friendly. The room decor was nice and comfortable. We stayed during a heat wave so we were very pleased the air handling was working - it was comfortable - just perfect. The hotel is located close to downtown Concord so it was convenient to go into town for dinner at the Barley House!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Alan, Thank you for taking the time to write a review about our property. We are very happy that you meet your expectations as a Best Western brand and all of our staff were friendly. The Barley House is great, I am glad that you got to enjoy their great food and atmosphere. We hope to see you again if you are ever in the Concord NH area again.

"Just Outside Downtown Concord"

4
26/07/2016

Was clean and quiet even though they allow dogs. Never heard any. Breakfast was busy and good. They were trimming bushes while we were there. Looks much better. The outdoor pool is really nice and luckily it was very hot when we're there so we could use it. It's big and inviting. The best thing about this hotel is it's reasonably priced and easy to get to the downtown area of Concord (bring quarters for parking). We did not try the restaurants within walking distance of the hotel, but there are two. We drove to the Alewife MTA station (about 15 minutes) and took the T to downtown Boston to walk the Freedom trail and then took it back. $7 to park and 2.75 one way to get down there. This was a Sunday so not crowded and we felt very safe the whole time. If you plan to go to the city this is the way to do it.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Maria, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us and that we meet your expectations. Luckily you got to use our pool and visit our downtown of Concord. We hope to see you again soon if you are ever in the area in the future.

"18U Travel Softball Team Hotel"

4
25/07/2016

One of the Better hotels we have stayed in this Softball Season ... Breakfast was Good and they had enough to feed the Full Hotel. pool was Clean and staff was Great to work with. Will recommend to other Travel Teams.

BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Thank you for taking the time to share your experience. Your softball team was one of the best behaved youth groups we have hosted. Hope to see you again next season! Leon

"There where a few issues but not enough for us to not want to come again "

5
23/07/2016

Ok well my husband did all of the reservation Ect he told me I spoke to a Leon when he asked to speak to manager with a cold voice and attitude witch he had from start to end he isn't friendly at all the front desk made a few mistakes but no one besides Leon and Dacia where very rude like I'm bothering them Leon we saw sitting on a computer for the whole time we were there my husband was very upset and said he never ever has put a 100$ deposit down that's why hotels take your credit card info .well anyway he wasn't going to ruin our to see family and have fun we drove so we stayed T a few hotels, this one by far all but the room there was hair in the tub witch Deb was such a sweet much house keeper when she did our room it was so clean she was so friendly!!!amanda was kinda ugh not to friendly and big difference compared to the normal kitchen lady who went above and beyond when you walk in its so clean the bathroom were amazing so clean the breakfast lady as my 2 lioness would call her (& was always so excited to go see her she was super friendly and good with kids we watch as she had a packed dining area keep all food stocked and clean it looked amazing her max and Deb were the kind of employees that made you feel comfortable Amanda was nice but as I saw everyone working hard she was sitting looking at her phone or out smoking or on her tablet sorry that erks me we asked for third floor witch they did but what really was upsetting is one reason why we choose that hotel was it had a pool I do not blame max who checked us in as he did not take our reservation we ended up moving down to 118 it got hard on my husband the room had a bad Oder but Deb was so sweet and came in and did the best she could to help us wonderful woman . The room was dusty but nice overall ..the breakfast was so great compared to the 4 best western we stopped at on our drive it was so clean stocked and you could find Meliss I think or Martha was her name we only remember her had the kitchen lady she was always available it was so busy but she kept up we were very upset to see only cheese eggs witch tasted like rubber and the sausage was gross we all and I know other guests were asking about that she answered in a nice kind fashion that they were trying different things well almost everyone I saw got waffles plz bring back old eggs and sausage as my granddaughter is allergic to cheesed and they just smell awful but Meliss helped us with the waffles and when we spilt or coffee she rushed to clean it up max was also very good as he ran it until she came to her shift basically it was wonderful the pool would have been wonderful if someone had told us knowing it would be closed the employees except for Leon and Dacia and the head house keeper who was screaming at her workers he could not speak English talking louder doesn't help that was really unprofessional and of course no smile from Leon as we left but the ran to the breakfast lady and they talked about meeting there cousin it was so clean so good close to hwy and stores you can see them ..butt the rooms should be checked by Deb she was great 100% then I have to say max and Meliss handeled a situation that just was amazing a little girl around 2 came out crying for her mommy her mommy left her in her room all alone they came right to her and Melissa got right down to her level while max went to search for the mom Melissa got the little one to calm down and laugh and max found the missing mother amazing that is above and beyond the stay was great we were there 2 weeks not everyone us friendly so whatever and the rooms were special but not horrible I've seen worse Leon smile and stop talking down to your paying customers!!! Amanda smile more and you were ok at breakfast but not your normal thing so we get it but the top friendly people in my book Deb max and Melissa the breakfast was a $ saver !! So we will be back again thanks guys

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Melissa, Thank you for taking the time to write a review about our property. We thank you for all your kind comments about our staff, I will be sure to pass on your compliments. By telling us what you liked and what we can improve on will better us in the future. We hope to see you again.

"GREAT Hotel to Stay At!"

5
22/07/2016

I went to Three Concerts on July 16th, 17th, and 18th at the Bank of New Hampshire Pavilion in Gilford, NH; I stayed at the Hotel( wich was WONDERFUL! ) on 17th, and the Hotel Employees(Amanda, Housekeeping, Melissa, Leon Boff, Max, and Randy) were VERY Accommodating, and KIND!!, THEY went Out of Their Way to Make You HAPPY!!!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very happy to hear that you enjoyed your stay and that all our staff was helpful and accommodating for you. We hope to see you again in the future.

"Excellent Time"

5
21/07/2016

I rate this hotel as one of the best I have stayed in, would recommend it to anyone. The staff was always there to help with anything and if you had questions they were there with the right answer. Seemed like they could not do enough for you.Will be staying there next time Nascar is in town, for sure!!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Ted, Thank you very much for writing a review about our property. We are happy to hear that you enjoyed your stay with us and that we will be seeing you again in the future. Thank you.

"Quite Decent Hotel -- Better Than Advertized"

4
19/07/2016

It's a Best Western! 'nough said, right! :):) That said, this particular Best Western has a very accommodating Front Desk Staff, yummy cookies in the afternoon, a great breakfast and the rooms have showers with excellent water pressure. It was a very stressful trip and I needed to get some documents printed, executed and scanned. The Front Desk staff went out of their way to make me successful. Thank you, Best Western - Concord!!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear William, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay and that we could make your trip a success! We hope to see you again in the future if you are ever in the area again.

"Still waiting to hear"

2
17/07/2016

Experienced an overly sprayed with some fragrance room. Technically no other rooms available (?) so we had to attempt airing the room out. I asked for a manager to speak with me and I am still waiting 3 days later. Nice young man on the desk when we checked in but there was not much he could do. Not fun to stay in a hotel room that makes you nauseous. This was an expensive weekend due to a NASCAR race in the area.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Kathy, We thank you for taking the time to review our property. I am sorry the manager did not get back to you about your room. I spoke with him when he got in that day and he discounted your room for the issues you had with the fragrance sprayed in your room. Your refund should be issued onto your card any day now. We hope to see you again in the future so we can meet your expectations.

"Not bad... But not well lit at night!"

4
17/07/2016

I arrived around 10 pm; a very dark outdoor area; and a lot of people roaming the grounds. As a solo female traveler, a bit unnerving. Facilities were good. Breakfast wasn't bad, several choices. Clean and quiet.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are glad you enjoyed your stay with us, We also thank you for letting us know about the lights in the parking lot. I will make sure that the timer on our lights is set correctly. As for people wondering the parking lots we apologize for that, We will have to keep an eye out.

"The best hotel chain in New Hampshire"

5
14/07/2016

The first time I had ever stayed at a Best Western was in Manchester while I was attending a wedding for my two good friends. I enjoyed the one in Manchester so much, so for my trip for this past Fourth of July weekend, I decided to stay in the one in Concord. This Best Western was everything I had hoped for and at an affordable price! The staff is so nice, they put everyone first and make sure you have the most enjoyable stay. The rooms were so clean every day and the hotel is very clean. They give you free breakfast and free WIFI. This hotel is so easy to find and easy to drive in and out of. The reason for my trip was to go visit and see a concert at the Bank of New Hampshire Pavilion, which is a nice and beautiful 40 minute drive away and plus the hotel is a 20 minute drive to Manchester. It was a perfect halfway point for me. I highly recommend staying at this Best Western in Concord because of the friendliness and beautiful hotel and any Best Western in New Hampshire.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Ethan, Thank you very much for taking the time to write a review about our property. We are happy to hear that we meet you expectations as a Best Western, Thank you for your loyalty to our brand. We hope to see you again if you are back in the area in the future. Thank you for all your great compliments about our staff and facilities.

"another quiet night"

5
14/07/2016

The room we had here was a delight. The only thing lacking was an in-room safe. The staff were wonderful. Check-in was easy and I was even thanked for being a member of Best Western Rewards. A great night sleep after Dave Mathew Concert in Gilford, New Hampshire at NH Pavilion. Breakfast was easy and good.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us and we meet your expectations. We do have safe's at the front desk that you would get a key to if you ever need one the next time you stay, We hope to see you again soon!

"Excellent hotel in Concord NH"

5
10/07/2016

Clean comfortable, very good size room with all amenities excellent wifi, table to work at big TV refrigerator , microwave bar area sink exercise area large pool very good breakfast It is only place I would stay in Concord on my next trip

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Steven, Thank you for taking the time to write a review about our property. We are very glad to see that you enjoyed your stay with us and that you will be back in the future. We hope to see you again soon! Thank you.

"Very enjoyable stay"

5
04/07/2016

Easy to find hotel. Excellent breakfast. Staff returned a misplaced reader almost instantly while we were at breakfast. Very conscientious staff. Would definitely recommend to anyone traveling through Concord.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very happy that you enjoyed your stay with us and your left item was returned to you before you left. We always try and to get all left belongings to their owner. We hope to see you again in the future if you are ever in the Concord NH area again. Thank you.

"Great stay in Portland"

4
03/07/2016

We really enjoyed our stay in Portland. Our Best Western was located close to everything we wanted to do. We were able to walk everywhere. That was a good thing because they had valet parking only . Over all it was a great stay.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Leanne, Thank you for taking the time to write a review about our property. We are glad that you enjoyed your stay with us and hope to see you again in the future! Thank you.

"Meh"

2
02/07/2016

We asked to change rooms when we prepped the bed for our child to sleep in because the pillow cases had dog hair all over them (and there was dig hair in the fridge). They were very apologetic and quickly let us see the room next door and let us switch rooms. They said someone stayed in our room for a month with a dog and they apologized for not cleaning it right. Very accommodating to make the customer happy by taking $25 off our room. We got in late and left early so didn't use the pool. Breakfast was basics, bagels, cereal, yogurt, terrible watered down coffee. (I only drank one sip and left it behind) the hard boiled eggs tasted old. I was disappointed there was no peanut butter for toast. The scrambled eggs looked gross and like something served in prison. I didn't want to know how the bacon was. We didn't use the waffle maker. I won't be staying here again. Oh, and in the first room, the comforter was so worn....it was starting to shred...see the pic. Also, in the new room I found what seemed to be strawberry leaves on the floor. But I was too tired to complain. See pics...

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very sorry to hear that you did not enjoy your stay with us. I will pass on your concerns to our General Manager about your concerns with the breakfast. We do have peanut butter and jelly, butter, cream cheese, cinnamon sugar. Lots of different items to try and improve our breakfast. We hope we will see you again soon and you will give us another chance for you to enjoy your stay. If you need anything please contact me directly. Amanda Hudson Front Desk Supervisor (603)228-4300

"A Change In Management Might Help"

2
23/06/2016

A lot of my travel is by bus. Motor Coach to be specific - for I am a bus driver. And just like me, a lot of other buses have been in and out of the parking lot at this Best Western. So imagine my surprise when the owner came out of the lobby door with a scowl on his face and carefully examined my bus going under his overhanging entryway. What a way to greet a busload of customers! I wish I could say that this greeting was the only bump in my road during this trip. My room was on the floor below, and directly under the hotel laundry facility. Until 1:30 am the staff moved freely about in the laundry room doing their duties. Unfortunately for me, that meant a constantly squeaky ceiling. Every footstep brought yet another variable of ceiling noise. I attributed the noise to what appeared to be an old property that had been refurbished and renamed. There was no fan in the bathroom, so when showering it quickly became a sauna. The tub had been retrofitted with a drop-in replacement, and so the floor in the tub sagged, and the step into and out of made it necessary to really watch your footing, or end up on the floor. Before you think I'm just nit-picking, the real downfall of the room was that the bathroom was still dirty, with someone else's hair in my shower. Not a place I'll return to anywhere in the future.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very sorry to hear you were not happy with you stay. Unfortunately the hotel is older and the floors are a bit thin, If the guests above you are too loud you can hear them. Our laundry facilities are on the first floor so it was not above you, I am not sure what you heard but it may have been guests. We hope you can give as another chance in the future and ask for a first floor room.

"Great place to stay"

5
21/06/2016

Another great stay at a Best Western! The place was very clean and modern. Nice decor. Very good breakfast. Would definitely stay here again. Easy off and on the highway. I have arthritis and would like a little more softness for the bed but would stay here again without a 2nd thought.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us and we hope to see you again in the future.

"Clean and Friendly, Professional"

4
16/06/2016

Enjoyed our stay. Rooms were quiet, plenty of amenities to take advantage of (enjoyed the pool, although the whirlpool's jets weren't very strong, and did not get a chance to use the fitness room due to personal time constraints so I can't comment on that). Microwave, refrigerator in room was handy. Some breakfast items could have been cooked a little longer (bacon, eggs, etc), but good choices with plenty of coffee, fruit, bagels-and waffles were good too. Very accommodating professional and friendly staff. No problem parking. Location close to tons of stores, restaurants.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Sonia, Thank you for taking the time to write a review about out property. We are very glad to hear that you enjoyed your stay here with us and got to enjoy our amenities and our breakfast. I will pass on your concerns to our breakfast attendant. We hope to see you again if you are every in the Concord NH area again. Thank you.

"Disappointing"

3
16/06/2016

Bed was soft, felt old, sagged on the head end of bed, staff not very helpful when had issue with TV. Told me that's the way the TV worked, unable to see channels 3rd person finally reprogrammed TV and it worked properly

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Mark, Thank you for taking the time to write a review about our property. I am sorry about the trouble you had with your T.V. I am glad that someone could fix this problem for you. We thank you for letting us know about our bed being uncomfortable for you. I will pass on your concerns to our General Manager.

"Only okay"

3
03/06/2016

The location seemed a little sketchy at times (2 police cars visiting at one point), but we didn't spend much time in the room other than to sleep. I didn't find it noisy at all. The beds are a little lumpy and they kept giving us only 3 sets of towels for 4 people. There is a fridge, microwave, and sink on one side of the room but it's not very easy to use any of these since they are so close to the bed. We found someone else's yogurt in our fridge when we checked in so they definitely could use some more attention to cleaning. The breakfast was okay. Their waffle making machine is very temperamental which means they need to get it fixed or buy a new one. Only 2 juices - orange and apple. They had hot chocolate mix which was nice. The bananas each day looked like they had been salvaged from the trash. Front desk staff was not very helpful when we asked directions/questions and had trouble with the vending machines.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Brenda, Thank you for taking the time to write a review about our property. We are very sorry to hear about the issues you had with your stay. We hope that we will see you again in the future and you will have a better stay. Thank you.

"Comfortable"

4
31/05/2016

The hotel was clean and comfortable. The atmosphere was very welcoming and pleasant. The Hotel was located off of the main street away from traffic noise. The staff was very friendly and eager to help with any problems. Heated pool and hot tub well maintained. the kids enjoyed the stay here and we would like to visit again.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Carol, That you for taking the time to review our property. We are very glad to her that you enjoyed your stay with us and everyone treated you well here. We hope to see you again in the future! Thank you.

"It's Okay"

3
08/05/2016

It was a mid price hotel that was dirtier than most. The bed was comfortable and had a decent shower. I started out by using water and elbow grease to clean the bathroom floor of trash, hair, and dried on urine. I stayed here because the prices at Holiday Inn was much higher. I stayed 4 nights. I know most hotels are dirty, but this was worse than most. I give it average because the bed was good and had a decent shower. I didn't try the breakfast.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about out property. We are very sorry we did not meet your expectations or ours if your room was dirty. If you could please contact us with detail of what was dirty and how we can approve this. We thank you for staying with us and hope we can see you again soon.

"Too noisy for me but fine otherwise"

2
06/05/2016

Near the highway and thus noisy. There aren't any rooms that face away from the highway, so there are no really good choices for quiet rooms. Other than that, it's an OK hotel, in reasonably good condition (not great) and reasonably clean (not great), and I got a good price. Breakfast is good, with a make-your-own waffle machine among other things. Except that the coffee is terrible. The staff was willing to move me to a different room to try to find quiet, and I appreciate that, but they were pretty clueless about what would be quieter and ended up putting me near the elevator and ice machine. I gave up and put in earplugs.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about out property. We apologize that you did not have a good night sleep because of the highway noise, We do understand that this can be frustrating especially for light sleepers. We thank you for staying with us and hope to see you again in the future.

"Good place to stay."

5
05/05/2016

I was visiting family & friends and stayed over 1 night here. Room was clean, convenient to downtown Concord and easy access to Rt.'s 89 & 93. Staff was friendly. Forgot toothpaste and they gladly had sample size to give out. They had continental breakfast. They offer a pool and small workout room, but I didn't use them. The room had 2 queen beds, counter in bed area with fridge, coffee pot with complimentary tea & coffee and sink. The usual hair drier, iron & ironing board were also in room. Had wi-fi code for guest.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Karen, Thank you for taking the time to write a review about out property. We are very glad to know that you enjoyed your stay with us and we could meet yours and our expectations on the standards of your room. We hope to see you again in the future. Thank you!

"Average stay"

3
04/05/2016

My husband and I were only in town for one day. The staff was very nice, the room was clean but close to the highway so we did contend with highway noise. Neither of us cared about that though. The only complaint was that there was a very very strange smell on our entire floor. not inside the room but throughout the halls. Unsure what it was. We would stay here again if we were just passing through again.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are glad that you thought our staff was nice and the rooms were clean. Unfortunately us being next to the highway is an issue. We hope to see you again in the future if you are ever in the area again. Thank you!

"Vaca w/Grandkids"

4
02/05/2016

I would highly recommend this hotel as a place to stay in Concord, NH. The pool was fun, clean and comfortable. This hotel was very clean and the staff was warm, friendly and very helpful and made my 2 little grandsons feel very special upon arrival! The only reason I didn't give an 'excellent' is that they need some time of mat/rug along the hallway when exiting the pool area. The floor is very slippery. Other than that - all was great - it was quiet and we enjoyed our time.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very glad that you had a great stay here with us! I will bring your attention about the pool mat to our managers attention, This is a very good suggestion. We hope to see you again soon! Thank you!

"Hire a car"

4
29/04/2016

I booked this hotel through an agent, expecting it to be either in Concord centre or within an easy walking distance - wrong! Elm street does indeed run into Concord, but this hotel is tight by the highway, some 4 miles out of town. Having said this, the hotel itself is really excellent. Rooms are large and well appointed, with comfy beds and good facilities. Staff are really wonderful, friendly and helpful. The complimentary breakfast is generous and offers good variety, although finishes each day a little earlier than Europeans are used to! Near the hotel (literally 2 minutes walk) is a superb Italian restaurant (with the unfortunate name Papa Razzi) - but be sure to book in advance as it is very very popular with the locals. Rooms are quiet, with a handy balcony, although there is no lift to the first floor and the stairs are steep to climb with luggage. Hot drinks and cookies are always available free in reception. A great hotel for a business or family stay, with genuine New England hospitality.

BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Gillfluff, Thank you for taking the time to share your experience. Unfortunately, I am pretty sure that you meant to leave this review for the BEST WESTERN At Historic Concord, located in Concord Massachusetts. It is located on Elm Street as is Papa Razzi. We are located in Concord, New Hampshire. Leon

"Very clean and comfortable"

5
21/04/2016

Excellent free breakfast and very polite staff. The room had a large flat screen TV, microwave & 1/2 size refrigerator. The bed was very good for sleeping. The business center allows free printing of documents and the swimming pool (which I didn't use) looked very inviting. Free Wi-Fi.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very glad that you enjoyed your stay and we met all your expectations. We hope to see you again in the future!

"internet scare and lots of noise"

2
17/04/2016

see what 1 have already written in your survey you want me to write here that you had a data breach leading to that phone call into the room seeking credit card info from someone claiming to be the manager. then in an empty hotel the management places people who are having a party in the room above us really bright- they moved us quickly but why

BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Please be aware that there are a number of credit card scams that target hotel guests. They may call claiming that they are calling from the front desk, or are the manager, or even the customer care department. They may claim that they have no record of anyone being in the room and need to verify who you are. Or they may offer to post a credit to your stay if you complete a short survey with them. Either way, at some point during the call they ask for your credit card number. If someone asks you for your credit card information please hang up immediately and report the call to the front desk. If it were a legitimate call we would have asked you to come to the desk, not provide the information over the phone. Unfortunately, these scam artists sound very professional and have fooled a number of people all over the country. I want to assure you that our system was not hacked, your information in our computer system was not compromised. It was a phone scam and the only information they have about you is what you provided them. I also wanted to comment about your room change. We were pretty busy the night you stayed, more than 70% full. I am sorry that there was a noisy guest above you and I hope the new room worked out for you. Sincerely, Leon

"Just Average"

3
16/04/2016

We had a one night stay, the breakfast was average. Don't expect too much. The front desk staff was both nice and stand-offish. The room was clean but the hotel is dated. Needs upgrades. Next time I may try a different hotel. Free Wi-Fi was great.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear guest, Thank you for taking the time to write a review about out property. I am very sorry to hear that we did not meet your expectations. We have been renovating for over a year now as you saw that our pool is being re modeled when you were here. We hope you come stay with us again to see our new renovations. Thank you.

"Great Hotel"

5
04/04/2016

Comfortable and affordable good staff and amenities. Would stay here again if in the area. Front desk staff very helpful and friendly. Gave us tips on traveling to the capitol building and traffic options

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Janet, Thank you for taking the time to write a review about out property. We are very happy to hear that you were happy with your stay and that everyone was friendly and helpful during your stay. We are glad that you will be staying with us again, We hope you are in the area again soon!

"Good rate, you get what you pay for"

2
28/03/2016

Rates were good, they had good last minute availability, and the front desk clerk was super nice and helpful. That said, the first room we were in didn't have a working toilet. They nicely moved us across the hall, but the room was clearly one where a smoker had stayed - it stunk. And the room was one of the dirtiest i've ever stayed in. The carpets were dirty. The bathroom floor and shower had hair all over it. And there were cigarette ashes on the floor all around the toilet. Fortunately we just needed a place to sleep and got out of there quickly the next morning. Can't say I'll go back. Ever

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Bruce, Thank you for taking the time to write a review about our property. I am glad you had a good experience checking in with our staff. However I am very sorry and disappointed to hear about your room experience.. I understand this would be very frustrating. I will pass on your comments to our housekeeping staff. We hope you can give us another chance to make your experience what you deserved to have this time. Please if you have any questions or concerns feel free to contact me directly. (603)228-4300 Thank you. Amanda Hudson

"Pleasant environment"

5
28/03/2016

Hotel was clean, well maintained, staff was very friendly & polite. Breakfast selection was good. All public common areas were tidy and easily accessible. Rooms quiet. Pillows too small but other than that the linens, bedding and beds were comfy.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Ellen, Thank you for taking the time to write a review about our property. We are glad to see that all staff were helpful to you and that you had a pleasant stay here with us. I will pass on your comments about our pillows to that department, We thank you for your opinion. We hope to see you again in the future!

"Excellent Experience"

5
09/03/2016

We appreciate the excellent service by Leon the Assistant Manager. The staff at this Best Western is the most polite accommodating group of people. We appreciate the dedicated work of the cleaning staff and maintenance crew. Excellent team which contributes to our stay at the Best Western in Concord, New Hampshire.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Brian, Thank you taking the time to write a review about our property. We are very happy to hear that you enjoyed your stay and we met all your expectations. We hope to see you again soon in the future!

"Great place to stay"

5
18/02/2016

Hotel far exceeds expectations for a hotel in the area. Rates more than reasonable, fantastic clean rooms and services. Easy access to highways, shopping and restaurants, Although our stay was a quick overnight, would definitely consider for a longer stay.

BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review
I would like to say thank you from the housekeeping staff, I am so glad your stay was comfortable and the housekeeping attendants did a great job. Sincerely Jennifer, Head Housekeeper

"good value"

4
26/01/2016

stayed here after having truck problems on the way up to franconia, friendly staff and clean room. couldnt have asked for anything better. rate was reasonable as well. bed was really comfy!!!! didnt make it to breakfast but it is offerred.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Emily, Thank you for taking the time to write a review about our property. We are very happy to hear that we could help you in your time of need and we met your expectations. We hope to see you again in the future!

"Wonderful place to stay"

5
25/01/2016

I stayed here to visit with my grandchildren and my 87 year old father. We had Christmas in my room. It was big enough for 8 of us to sit and enjoy a meal, a game and of course Christmas presents. I was the only one to spend the night, so this was a king size bed with a couch and small kitchenette room. Leon brought in extra chairs to make this all possible. The room was clean and extremely well decorated. I could live here!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Cynthia, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us! Looks like you had a great visit with your family and I am very happy that everything worked out well for you. We hope to see you again if you are ever in the Concord NH area again.

"Clean hotel, Friendly Staff"

4
19/01/2016

My daughter and I stayed here for a get away while snowboarding at Pat's Peak. We were very happy with the price and the quality of the hotel for the price. The kitchenette was a nice edition for storing snacks and drinks to take with us during the day. Full breakfast was a good value to get us started in the morning, All of the staff were accommodating and helpful, especially after I was injured my first day out. The pool and hot tub were an attractive addition; however many other loud guests thought so too! The pool was very, very chlorinated though, so beware if you are sensitive. This is a perfect hotel for crashing after a good day at the mountain. They would be full constantly if they offered shuttles to the local ski areas.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very glad to see that you were happy with you stay with us and that everyone helped you especially in your time of need! Hopefully everything is better for you soon and you heal fast! I will address the heavily chlorinated pool with our maintenance. Hope to see you again if you are ever in the Concord area again.

"Ski"

4
04/01/2016

Nice room, decent breakfast (and Full too which was a Plus), hot shower, plenty of room for family of 4, quiet too. It was located right near the Highway (I-89) so was incredibly convenient to heading back home. Was also very close to some good dining places. Would definitely return if up in that general direction again. Good value for the money as well.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Harry, Thank you for taking the time to write a review about our property. We are very glad to hear that you enjoyed your stay with us and that it was convenient for you. We hope to see you again in the future! Thank You.

"Ski and Stay"

5
03/01/2016

This is a great hotel - great staff - close to pats peak! It was a great value for a multi day stay and everything went smooth during our stay. Rooms were good size and clean - all was quiet enough for our family even during new years eve. We will definitely come here again.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Bruce, Thank you for taking the time to write a review about our property. We are very glad that you enjoyed your stay with us and got to spend some time at Pats Peak, They are a great skiing resort. We hope to see you again in the future! Thank you again for staying with us.

"unprofessional"

2
02/01/2016

night guy woke up my wife with a noise complaint that was not coming from our room, then hung up on us. left (our fault) her diamond ring on bedside table apparently that is the new form of tips the cleaning staff get

BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Marc, I have been working in this industry for 16 years and noise complaints have always been an issue on New Year's Eve. We had numerous complaints, including a complaint from the room directly beneath yours. It was a pretty stressful night for hotel staff as well, and I apologize for the Night Auditor's attitude. I am sorry to hear that your wife lost her earring. The housekeepers who cleaned your room have been here for years and have always turned in any personal items they have found in a room. I have never had an issue with them and they have found some pretty expensive and exquisite items over the years. I did send our head housekeeper to check behind the night stand and around the edges of the bed. Unfortunately, she did not find anything. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Leon

"Thanksgiving Review"

5
10/12/2015

I am always pleased by the hotel in Concord. Parking is convenient. Concord is a nice place to visit. The TV in the eating area was interesting. I was, as always, thankful for the hotel's presence, especially for the Thanksgiving holiday.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Eric, Thank you for taking the time to write a review about our property. We are very happy to hear that you enjoyed your stay here with us during the Thanksgiving holiday. We hope to see you again if you are ever in the Concord area again.

"Great Stay, Right Off To Highway"

5
05/12/2015

We were tired after journey, Leon Checked us in upon check in real quick, a really nice employee, he explained us about other website use and call directly benefits, will keep in minnd of that, thanks to him for that. Property is little bit old, needs upgrade, indoor pool was so nice and warm. Sunny has really great sense of humor, management should use his talent at days not at nights, he possess really good potential to be a good manager. We were just talking about food, like he just read our minds and we just stopped by at desk and even before asking he told us about all the place that would be open at a moment and who would deliver to us at our room. Later, when our TV remote was not working and just saying analog because I must have pressed something, he offered us to stop by at the room and take care of the issue personally, but we were in bed so I asked if he could explain over the phone and Voila, he did it so easy way. That kind of little thing from him makes him a best employee. We will definitely stay again at the place, so impressed with the employees service, they do work hard. Kudos to Sunny and Leon, both are gems to the property..

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear guest, Thank you for taking the time to write a review about our property. We are very happy to hear that you enjoyed your stay here with us. Thank you for the great comments about our staff, I am very happy to hear they were a pleasure to speak with. We hope to see you again in the future if you are ever in the Concord area again.

"Excellent"

5
23/11/2015

We had a great spacious clean room. The bed was omfortable. The continental breakfast was great, you had a great amount of variety items to chose from. The staff was helpful in all our inquiries. We will definitely be staying there again.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Genevieve, Thank you for taking the time to write a review about our property. We are very happy to hear that you enjoyed your stay with us and that we exceeded all of you expectations. We hope to see you again!

"Although there are little complaints will go back"

5
06/11/2015

Ï guess the bad,the owner was a jerks total Mr ï do not care about you just your money feeling. Then with the amount we spent no Sunday paper?really that was a down fall.i thought Leon was a tad rude on the phone when ï was inquiring on later dates and the prices are so much more.the gentleman at night was very good very pleasant saw him everyday we got back he was working we left he was working. My house keeper wasn't very friendly no smile or hi ..Mary was wonderful happy and helpful she has been my maid in past very clean .the breakfast was wonderful fully stocked clean the whole place bathrooms pool very clean rooms very clean a little oder in some but overall good.breakfast girl was so sweet offered to help with my bags very nice to talk to melissa..she was a very good worker .so overall with the friendly staff some better than others .clean prompt check in and out good desk service they made us feel at home .and that is why we will be back close to hwy in the middle of a lot of thing to explore.i would just say to the owners offer a Sunday paper.smile,and treat your customers kind thank your staff for their hard work that's what makes thst place from the wonderful breakfast clean rooms funny kind workers to talk to .the great desk work and help he offered was very kind and as helpful as he could when we ran a snag.amanda is very nice so Leon was was rude could be a little more easier how he talks , give sun papers and owner needs to be less rude But 5 stars thanks to the best Western. staff who adequate our stay great..by the way full breakfast it was great

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Lynn, Thank you for taking the time to write a review about our property and the staff. We are very sorry if any of the workers were at all rude to you, We hope that you have a good experience with all of our staff. I will also bring to the managers attention about having the Sunday papers. We hope to see you again if you are ever in the area.

"Great stay"

5
02/11/2015

The hotel is well situated convenient to highway, and restaurants . My request for a ground floor room was accommodated. The bed was very comfortable and clean; nice linens. Breakfast was on a par with all other hotels offering breakfast included in rates. Staff was extremely helpful. I would recommend this facility to anyone looking to stay in the Concord NH area.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Gail, Thank you for taking the time to write a review about our property. We are very happy to hear that you enjoyed your stay and that we could accommodate everything for you. We hope to see you again if you are ever in the Concord NH area.

"Terrific Staff"

4
31/10/2015

Stopped in at this hotel on our trip to Canada's east coast. Hotel staff were very friendly and helpful checking in and out. Breakfast was very good as was the service staff. Would recommend this hotel to travelers for both single nights or extended stay.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Frank, Thank you for taking the time to write a review about our property. We are very happy to hear that you enjoyed your stay here with us, and that everyone was nice and helpful for you. We hope to see you again if you are ever in the Concord NH area.

"Not bad, not great"

3
29/10/2015

We were in Concord attending a reunion. The room is a standard room for this price point. The heating unit was a bit loud. The staff was generally professional and cordial. Concord evidently has zoning that clusters most of the hotels on a single road by the highway, so ask for a room away from the highway. We did and noise was not an issue.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our property. We are sorry that our heating unit was too loud for you, I will pass that on to our general manager. Our location off the highway is one con of our hotel but we are glad that you did not hear any highway noise. We hope to see you again if you are ever in the Concord NH area again, and Thank you again for writing this review.

"A good basic stop. !"

4
25/10/2015

The staff here were super friendly.The room was nice and big. Breakfast was included and this was nothing special but perfectly adequate. Free tea and coffee are offered at reception. There is parking available for free and there is a good italitan restaurant next door.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Sali, Thank you for taking the time to write a review about our property. We value your feedback! We are glad that you enjoyed your stay here with us and all of our accommodations. Hope to see you again if you are ever in the Concord area again.

"'Loudon Bound'"

5
25/10/2015

We stayed at your hotel in Concord, NH in Sept as we were attending our first NASCAR race at Loudon~booked Jacuzzi Sweet even. Loved the room even though never used Jacuzzi..From check-in to check-out, this was a great experience!! Staff was great & the people there were the best...NASCAR fans are great people!!

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Chelsea, Thank you for taking the time to write a review about our property. I do agree NASCAR fans are great people! We are glad that you enjoyed your room and your stay here with us, We thank you for choosing Best Western. We hope to see you again for the next event you attend at the Loudon race track, maybe you will be able to enjoy the Jacuzzi next time!

"Never Disappoints!"

5
21/10/2015

Going to this hotel is like going home to your comfy bed. This hotel never disappoints us. We never have any worries staying here. You can always count on a great breakfast as well. It's so nice to eat at the hotel instead of loading up the kids and try and find a restaurant.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Joni, Thank you for taking the time to write a review about our property. We thank you for staying with us again and for joining our Best Western rewards program. We are very glad to hear that you enjoyed your stay with us. We hope to see you again soon!

"Very pleasant stay close to center of Concord"

5
19/10/2015

Needed a comfortable hotel with a pool close to downtown Concord. I had seen a show at the Capitol Center for the Arts and had to be back in Concord the next day. Very convenient location. I had points at Best Western. No problem using points. Great room. Very accomodating staff. Breakfast was a plus.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear David, Thank you for taking the time to write a review about our property. We are very glad to hear that we met the accommodations that you were looking for and that we were conveniently located in the perfect area for you. We hope to see you again soon if you are in the area again soon.

"Very nice hotel and great staff"

5
12/10/2015

Our room was clean and comfortable as we expect at a Best Western. This is a fairly expensive location due to its proximity to Boston. We asked for a nightlight to avoid having to turn on the light and fan during the night. They gladly provided one for our needs. It was a pleasant stay.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Connie, Thank you for taking the time to write a review about out property. We are very glad to hear that you enjoyed your stay with us, and that we met your expectations and helped you with your night light. We hope to see you again if you are ever in the Concord NH area again.

"Ok room, poor staff."

2
11/10/2015

This seems to be an older motel that has be remodeled. It is a nice clean updated room. No towels at pool. Maids that seem to try to avoid you. I was initially charged twice for my room and the front desk person was kind enough to take a long time to correct it and explain how it was my fault while I waited. Gee Thanks. Won't be coming back.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Joel, Thank you for taking the time to write a review about our property. I would like to apologize from my team and myself that we did not meet your expectations. This property has been re modeled but the hotel was built in 2000 so it is not very old. Also some of our housekeepers are from out of country and they do not speak much English, We are sorry if you seemed that they were avoiding you. The towels for the pool are also located at the front desk, I apologize if you were not aware of this. I am not sure about you being over charged and what happened there at least from what I can see, But hope everything was resolved for you and were only charged once. If you do have any problems please contact us directly. We hope that if you are ever in the area again that you will give us another try.

"Majority of Staff was Superior - Nice Room"

4
08/10/2015

We spent 10 days in the northeast to see colors, and decided to splurge our last night -- stayed in a King suite with Jacuzzi in room. We were greeted by an amazingly helpful desk clerk, who gave us some great dinner suggestions. The suite was very nice - better than we envisioned. The woman working in the dining area (preparing buffet breakfast) greeted us with a smile, looked around and noticed no empty tables. She immediately mentioned that there was an overflow room with plenty of space. Another very helpful staffer. The business center has two computers and a printer, which I accessed for printing out boarding passes. They worked well, but it was a little awkward to have an evidently new employee taking a training at the 2nd computer. I could tell she felt a little odd about it too. maybe they can find a more out of the way place for trainees. The only discomfort I actually had was the late evening and early morning desk staffers. Both made us feel invisible - no eye contact or smile at all. Stopping by the desk to checkout in the morning, we got a "thanks", and a face turned back toward a computer. No offers to furnish a receipt, etc. The place is safe and clean. I'd stay there again if in the area.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our hotel. We are very happy to hear that you enjoyed our Jacuzzi suite room and that it was even better then you had envisioned. Also thank you for the great comments about our staff members, as for the other two I will bring that to their attention and I am sorry you were not greeted properly. We look forward to seeing you again next time you are in the area.

"Very Accommodating of Large Groups"

4
05/10/2015

Recently visited Concord NH for a group trip and stayed at the Best Western. Hotel staff was extremely accommodating to our group which included children. Exhibited perfect balance of accommodating groups (there were a few) and demand for respect of their other guests.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Kevin, Thank you for taking the time to write a review about our property. We are very happy that we could accommodate all of your needs and that you had a good stay with us. We hope that you and your group choose us again if you are ever visiting the Concord NH are again.

"Louden Weekend"

5
05/10/2015

This venue offered the best value and proximity to New Hampshire Motor Speedway. The hotel was neat, clean, well-maintained. The staff was helpful and gracious. Breakfast was the usual continental breakfast but was attractively arranged and the staff kept it well-stocked.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our hotel. We are very happy to hear that you enjoyed your stay with us. I am glad that we met your expectations and that we were in a prefect area for your weekend at the Loudon Speedway. We hope to see you again if you are ever in the area.

"Great location and service"

5
04/10/2015

We enjoyed our one night visit very much. My wife had injured her knee during our trip and the staff in Concord were very accommodating in assigning us to an accessible room. Hotel was very clean and comfortable. Breakfast service was great!. Very large selection of hot and cold items. The breakfast room is located on the second floor but the hotel will delivery your food if you are unable to climb the stairs. The hotel does not have an elevator.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. We are very happy to hear that you were pleased with you stay at our hotel. We try our best to do everything that we can for our guests and I am glad that every one could help you and accomodate all of your needs. We hope to see your again if you are ever in the Concord NH area again.

"The room was clean but not comfortable"

2
02/10/2015

It was a last minute booking so I guess that was my fault for not doing more research. The girl at the front deck was busy but could have been a little more friendly upon check in. The room had a weird smell that was a bit musty, a bit old gym socks. I also smelled this in the lobby area. The beds were very hard but everything in the room was clean. The breakfast that was included in the price of the room was average. The girl working it worked very hard refilling and keeping the tables clean. Probably wouldn't stay there again.

BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. I am very sorry to hear that we did not meet your expectations. I am also sorry about the smell in your room, and if it was a sold out night I am sorry if we could not switch your room for you that did not have an odor. As for the beds it is hard for us to get a bed that everybody likes and I am sorry that our beds were not comfortable for you. If you are ever in the area again we would like to have you again if you would give us another chance.