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Best Western Hotel Executive Inn & Suites, Colorado Springs

4.0/5  - basé sur 762 notations.
1440 Harrison Road, 80905-4002, Colorado Springs, United States - See map
Best Western Executive Inn & Suites - Our Business Center is a place where you will be able to use computers and just have a minute to relax. The Best Western Executive Inn & Suites is ideally located in the center of Colorado Springs. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Helen Hunt Falls and Seven Falls are a must for anyone who wants a kick-start to enjoying Mother Nature while staying at our Colorado Springs hotel. We're proud to cater to service men and women as well as their loved ones. Being close to Peterson Air Force Base and Army Base Fort Carson, some of our regular guests also serve our country. We make it easy on all guests to feel at home with our great location, spacious rooms and affordable prices. Close to shopping and movie theaters, you can kick back and relax when staying with us. We're also close to downtown for fine dining, nightlife and walking tours. Your Best Western Colorado Springs puts hospitality at the forefront and makes every guest feel welcome. The Broadmoor Resort is nearby, so after a peaceful night's sleep you won't be far from the top attractions. Discover the Garden of the Gods and Cave of the Winds or see some wildlife at the Cheyenne Mountain Zoo. Colorado is known for having some of the most incredible outdoor attractions in the country, such as the Royal Gorge and Pike's Peak, America's Mountain. Pack your hiking shoes or mountain bikes. There are endless trails to explore. Whether it's Fort Carson or an outdoor adventure that brings you to our Colorado Springs hotel, we're dedicated to making your stay fantastic. Business travelers who are in town with Turn Key Construction, other area businesses or on military duty know that our property is in the perfect location to really make the most of any trip. Commutes are quick, and when you're off the clock it's easy to check out one of the many top destinations from our property. With luxurious bedding, large rooms and the friendliest staff in town, you'll never want to leave our Colorado Springs hotel. Can we do anything to make your stay better? Just ask and we'll do everything possible to oblige. Book a spacious room at the Best Western Executive Inn & Suites today! A $250 refundable deposit is required for all guests staying on April 20. Deposit must be paid by credit card only. Cash will not be accepted.

Best Western

Hotel Executive Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 762 guest reviews
NOTE ISSUED
Excellent
337
Very Good
259
Average
87
Poor
54
Terrible
25
REFER TO NOTICE
Business Business
120
Couples Couples
200
Family Family
317
Friends getaway Friends getaway
50
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Visiting our Grandson"

5
06/11/2018

Great location when We visit our Grandson. They have a pool and offer a great breakfast. They are located across from restaurants, Tinseltown- a large movie theater and located close to the Broadmoor World Arena and Cheyenne Mountain zoo.The staff was very friendly and helpful.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Skicomama, We are pleased to read that you really enjoyed your breakfast and pool during your stay. Thank you for your valued time to leave us feedback. We are also happy that our staff was welcoming and helpful during your stay. Thank you for choosing Best Western. We hope to see you again.

"Great Value for the Business Traveler"

4
31/10/2018

Ive stayed at this property number ous times and it has always met my needs. The rooms are spacious and the furniture comfortable. The bathrooms are big and clean. It is close to the freeway. The breakfast is ok, but the staff and service is excellent. This time I had the jacuzzi suite which was nice to soak in after a long day at work.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear rbaron2018, We appreciate your feedback regarding your stay. We are glad that our staff met your needs every time you stayed with us. It sounds like you had one of our suites. These rooms a slightly larger than our standard guest rooms. Our jacuzzi suite is very nice and we are pleased to read you enjoyed it. We hope to see you again. Thank you for choosing Best Western Executive Inn & Suites.

"Loved hot tub, friendly, helpful staff, great breakfast, clean, quiet"

5
25/10/2018

Bacon! Hot tub! What else could one want? I had one of the rooms closest to I-25, and I slept fine - I couldn't hear the highway over the quiet white noise of the room fan. I was taking a major exam the next day, and I slept fine. The room was clean, had everything I needed, and didn't freeze my food in the fridge. I loved the shower head - wide, distributed stream, good water pressure. Super comfy pillows. The staff were great, very helpful explaining where things were. I had to leave my bag at the desk to take my exam on check-out day, and they were friendly and checked name and ID, so I felt it was secure. I would definitely stay again.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear DrStoneCO, Thank you for your time to share your experience regarding your stay with us. We are very pleased to read that you had a great time staying with us during your preparation for your exam. We hope you did very well! All of our staff is committed to deliver a welcoming and comfortable environment during a guest stay. Also our first priority is that the guest feel safe during their stay. Thank you for choosing Best Western Executive Inn & Suites.We hope to see you again!

"Not too good, not too bad"

3
13/10/2018

Front desk staff very friendly. No issues there at all. Room was a bit shabby. Fridge never got very cold even on lowest setting. Shower head was terrible. Flopped around and made showering a bothersome event. Ac unit made wild noises all night long. Sounded like it was gonna come out of the wall at times. I was there 10 hours so none of this ruined my trip but could be bothersome for others.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Michael, We do apologize that some of the amenities in the room were not up to par. We will make sure to inform our maintenance staff and improve your suggestions.We still hope you had a good stay and enjoyed our breakfast buffet. Thank you for choosing Best Western.

"October 2018"

5
11/10/2018

The toaster in the dinner was perhaps the best hotel toaster I have ever used. Now if you are like me, you have not even tried to toast anything away from hotel in years. Well their toaster was great. (A little humor, but also a bit serious) Breakfast food was tasty, warm if it should be warm, and cool if it should be cool. Staff was attentive, tables were clean. In the rooms, housekeeping was great, water in the shower was hot within seconds. Better than at home. Jacuzzi was clean and at the appropriate temperature. Excellent value for the money. I would stay there again without hesitation.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 76DD76, We appreciate all your compliments in your feedback regarding your stay with us. We are very pleased that you felt welcomed and comfortable throughout your stay. We did like they way how you defined the toaster. Nothing is better for a guest than to get a great breakfast and a hot shower while away from home. We thank you for choosing Best Western because we do know there are many other hotels in the area you could have chosen. Have a wonderful day.

"Pleasure in the Wilderness"

4
04/10/2018

Richfield is a ways from the beaten path but the drive east from I-15 on I-70 has a marvelous display of Mother Nature. The Best Western is right off the freeway. The room and beds are comfortable, fairly BW standard. The fitness room is accessed from the outside. Breakfast room is small. The food was typical but we had to reheat the eggs and sausage in the kitchen microwave. Wasn't a deal breaker, just an inconvenience. We'd stay there again. A few minor items that we were used to at other BW hotels was the reason for only 4 stars.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
jpgunnell8, Thank you for your review. We believe you left a feedback regarding a different Best Western. We are located in Colorado Springs. But we glad that you enjoyed your stay at the Best Western you stayed.

"family visit"

4
04/10/2018

nice shower.head, comfortable bed, good hot breakfast, staff friendly and helpful. Elevator would be helpful, ,breakfast area small. very nice pool. good value for price. will be back next time in Colorado Springs

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Mary H, We appreciate your feedback. We are happy to read that our staff was welcoming and helpful throughout your stay. Thank you for choosing to stay with Best Western. We hope to see you again.

"Not a well run hotel "

3
30/09/2018

I checked in and although a Platinum member of BW hotels felt like I was in a lower end chain. The worst BW ive ever experienced. Noisy location next to freeway behind a defunct diner. No gluten free breads or cereals on the breakfast buffet despite a sign claiming there were options. Fruit cup with 3 pieces of fruit and 1 grape. Low quality coffee and carpets throughout ready for replacement. Stains on my room carpet and very noisy being on the freeway side. I was told banger this was an upgrade. From what the janitor's closet? I upon checkout I asked the woman if my reward card had been applied before she ran my card. She had not and the whole thing had to be rerun all while she is trying to tell me rack rate is higher than my price. I reserved off BW site so I don't make up the prices. Do yourself a favor and pick another hotel in the Springs if you want a quiet nights sleep and a healthy breakfast. I answered a survey from the hotel and manager but anything but apologetic.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Ellen G, We thank you for your responds on Trip Adviser regarding your stay. We do apologize that your stay was not exceeding your satisfaction at all during your stay. Following your reservation you did get the correct rate you had booked on Best Western and you were upgraded from a regular standard double to a double deluxe. Yes, you are correct our double deluxe rooms face the highway and we do apologize that we did not have the availability at that time to offer you any other room. Your reward card was applied and your points were submitted however it can take up to two-three weeks to see the balance of your points on the account. We will definitely look into offering more items that we already have at our breakfast buffet. Again our entire team is always committed to ensure every guest is welcomed and comfortable during their stay. Thank you for choosing Best Western.

"Quiet and welcoming"

5
23/09/2018

The hotel was so quiet we honestly thought we were the only people there until the next morning when the breakfast area was full of people. Speaking of breakfast, it was excellent, best we have had at a hotel, it included green chili! The room was clean, the staff was very welcoming and the bed was awesome.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Beth, Thank you for your feedback regarding your recent stay. We are very pleased to read that you enjoyed our breakfast buffet with the green chili, our welcoming staff and the quietness of the hotel. We are happy that your room passed your expectations. Thank you for choosing to stay with Best Western. We hope to see you again in the near future.

"Good bargain at the price"

4
20/09/2018

Very reasonably priced with good amenities. Our room was spacious, and my in-laws' room was even bigger. (This was a necessity since my father-in-law needs a scooter to get around, and thus a place to park it. Stairs only mean mobility-impaired guests MUST ask for a first-floor room.) The breakfast buffet rotates, so there's a little variety between days (the chili was especially welcome). Had some minor problems with the faucet in our room leaking, but overall a good experience. Would come back again.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Rob M, We are glad that you and you in-laws enjoyed your stay. We also thank you that you informed us regarding the faucet. We did get that repaired immediately after your check out. It is very important to us that every guest feels comfortable and welcomed during their stay. Thank you for leaving us your feedback and for choosing to stay with Best Western.

"Wonderful stay at Best Western Executive Inn"

5
20/09/2018

My wife and I spent a night at the Best Western Executive Inn while in Colorado Springs and it was excellent. The room was very clean with all the amenities as they should be. Wi-Fi was very good, the bed slept extremely well and the breakfast was very good with a wide array of hot and cold breakfast choices. The evening of our stay freshly made chocolate chip cookies were served as we'll, yummy! Will definitely stay here again the next time we're in Colorado Springs!

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Jim B, We are glad that you had a wonderful stay and that the breakfast was the highlight of your day. We appreciate your feedback and thank you for choosing to stay with Best Western.

"Great service"

5
12/09/2018

Everyone we encountered was very friendly and helpful. The front desk was excellent, helping out and handling any special requests we had. The breakfast was well prepared, and varied slighly each day of our stay.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Wayne, We appreciate your valued feedback regarding your stay. It is wonderful to read that you enjoyed staying with us and that you loved our breakfast. We hope to see you again and we thank you for choosing to stay with Best Western.

"Stay here always"

5
12/09/2018

This hotel has to be one of the best hotels my family and I have ever stayed at. They catered to our every need. And they were always well mannered and polite. The coffee and the breakfast every morning was excellent. If you ever need a place to stay this is the place to go!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Sarah, We appreciate all the nice compliments and are very glad that you had an amazing stay with us. Nothing is more important than to stay in a very welcoming and comfortable place during the time away from home. We are glad that our entire staff could make that possible for you. Thank you for choosing Best Western Executive Inn & Suites.

"Nice Motel"

5
10/09/2018

Stayed 3 nights while attending a Pickleball tournament at Monument Park. It is a Clean comfortable motel with a friendly staff. It is Close to restaurants and convenient, just off the I25. Would stay here again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Toby M, We are so glad that you felt welcomed and comfortable during your entire stay. It is very important to our entire team to offer great customer service. We thank you for your feedback and that you choose to stay with Best Western. We hope to see you again.

"Nice place to stay"

5
03/09/2018

This is a really nice hotel. It is Very clean which is my number one requirement. Good parking and location. Although I like cereal, Breakfast is more than just cereal. It has several hot choices. The staff was friendly and helpful.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Rebecca H, We are glad that we as a hotel past your cleanliness expectations. It is very important to our entire team to offer a welcoming, clean and friendly environment to our guests. We are also happy that you enjoyed our breakfast buffet. Thank you for choosing Best Western.

"Nice stay"

5
03/09/2018

Nice room with exceptionally comfortable hotel beds. Also probably the best breakfast we've ever had as a hotel freebie! Only drawback was no elevator but front desk willingly offered to carry our suitcase up. Will stay again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Janet6844, We are glad that you enjoyed your bed and that breakfast was very pleasing to you. I know it can be a hassle with the luggage to get to the second floor but our front desk staff is always committed to help. Thank you for leaving us feedback, we are looking forward to see you again in the near future.

"Had Wonderful stay"

5
31/08/2018

Staff very friendly, Rooms always clean and pleasure to stay in. Having to make an emergency trip back here to the Springs we decided to stay here again and where very glad we did. The Staff all remembered us from or pervious stay 6 months ago. Which was every nice. Breakfast great also, food always hot and refilled before it ran out. Ladies working breakfast area always had a ready smile and happy greeting for everyone. Helping to make your day brighter. Will definitely stay here again !!!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Sandy W, We are very happy to read that you enjoyed our clean and friendly environment at your second time of your stay. Thank you for leaving us a review regarding your stay and we look forward to see you again.

"Nice place!"

4
31/08/2018

We had a pleasant stay and enjoyed the well cared for room! The staff there were wonderful and everything was clean and efficient. The hotel seemed new and we had everything we expected. We ate at the restaurant there and were pleased with the large selection of good food. Breakfast was delicious too. My favorite was the green chili sauce!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Rose B, Thank you for your valued time to leave us a review regarding your stay. We enjoy reading that you felt welcomed and comfortable throughout your stay.We hope to see you again in the near future thank you for choosing Best Western.

"Very friendly"

4
30/08/2018

We have stayed in other hotels in Colorado Springs and the Best Western by far is amazing. The pool was awesome despite the loud echoing and the morning breakfast was an actual breakfast that tasted fantastic! I definitely recommend it.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear cbrumback41, Thank you for your time to leave us feedback. We love to read that you hand an amazing stay and that our breakfast buffet was pleasing to you. Thank you again for choosing Best Western.

"Great place to stay!"

5
30/08/2018

Convenient comfortable place to stay. Excellent breakfast. Helpful staff with help giving directions to where I wanted to go. Have stayed here three times in the last four months. I would stay again if need be

"Location, Location, Location"

3
27/08/2018

I stayed here 30 days for business. Besides the location It was not bad. The rooms were average and clean. My biggest problem that I encountered was the room keys. The keys kept getting deactivated no matter where I kept them. I personally think that it was the system problem and not a key problem after the first 5 days.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Neal, We appreciate your valued time to leave us feedback regarding your stay with us. We do apologize that the location of the hotel was not exceeding your expectations and that you had such difficulties with your room keys. We will make sure to have our maintenance staff to look at the lock. We still hope you had an overall good stay and thank you very much for staying with Best Western.

"BW in Colorado Springs"

4
19/08/2018

The room was small, but very clean. Bed was comfortable. Staff was very helpful. Free breakfast was good and servers were outstanding. Close to most tourist attractions including the U.S. Olympic training center..

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear John G, We like to thank you for taking your valued time to leave us feedback. We are very glad that you enjoyed your stay and that the breakfast was outstanding. If you come back to visit Colorado Springs give us a call and we help you with the room type choice because we do have larger rooms at our property. It is wonderful to read that you got to experience some of our nice attractions here in Colorado Springs. We hope to see you again, thank you for choosing Best Western.

"Very good hotel"

5
17/08/2018

We were on vacation in Colorado Springs and chose this hotel based on TripAdvisor reviews. The staff is fantastic, prices are reasonable, breakfast is very good. The quoted prices were better than we could obtain via AAA. A booking error (on our part) was resolved better than we expected. The location is very close to major streets and highway; I recommend asking for a room away from the highway. Overall, I highly recommend this hotel if you plan to be in Colorado Springs.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear BR2412, We do appreciate your time to leave us feedback on TripAdvisor. We are very pleased to read that we could help you to get a better rate than the one you have booked prior. It is very important to our entire staff to make every guest feel welcomed and have an overall wonderful stay. We are also happy that you liked the location of our hotel which allowed you to see some of the attractions nearby. Thank you for choosing Best Western, we hope to see you again in the near future.

"Colorado Visit"

5
16/08/2018

Quiet Hotel close to local attractions. This hotel is just minutes away from must see attractions such as the Cheyenne Mountain Zoo, Pikes Peak, Seven Falls, Manitou Incline, Cliff dwellings and the Cave of the Winds.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear John, Thank you for choosing Best Western and for taking your time to leave us a feedback regarding your stay. We are glad that you enjoyed the location of our hotel. You are right we are very close to some of our beautiful attractions here in Colorado Springs. We hope to see you again.

"Great hotel with awesome showers!"

5
14/08/2018

After hiking Pikes Peak we needed a hotel with comfortable beds and good showers. This hotel was great! The rooms are very clean with very comfortable beds, a great breakfast but the showers were the difference maker. Awesome showers! Big shower heads with plenty of hot water...in a 2 night stay I took like 7 showers! Awesome! Bother the wife and I loved it as well as my sis/bro in laws. I didn't take advantage of the other amenities but I'm sure they are excellent. The front desk employees were also great! Helped me jump start my truck after alternator/battery unexpectedly died!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Dalegashaas, We do appreciate your time to review us on TripAdvisor. We are very pleased that you had a wonderful time not just exploring Pikes Peak but also enjoying your overall stay. We are happy that you liked the showers and the initiative of our front desk staff to help you to jump start your car. Nothing is better when you are away from home and you still feel welcomed and comfortable when you stay in a hotel. We thank you for choosing Best Western and hope to see you again.

"Great place and staff"

5
08/08/2018

We arrived and everything in the room was great, good bed, great shower. The next morning we had a lovely breakfast--provided by Best Western and went to the zoo. That afternoon a terrible hail storm rolled in----the size of baseballs! Our truck was a total loss, it has been heart breaking. But the staff and manager have been wonderful---especially Terrence, Melissa, Mike and Mateo....all have gone out of their way to be helpful. Also---Village Inn right in front of the Best Western have been friendly and sympathetic to our situation.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Karen V, We can imagine how difficult your time must have been. You planned to go on a vacation and mother nature just hit and you had lost your car. We also know how hard it was to get a rent a car and the unknown when you could leave back home. We are glad that we could provide some relief with the help of our entire staff. We are happy that everyone you encountered was sympathetic and helpful. We hope you will have a safe trip home. We appreciate your feedback and for choosing Best Western.

"Clean and Nice"

4
07/08/2018

This is a new part of town, and this hotel can't be very old. Service was fine with a decent breakfast. Pool was a bit small, but adequate for our 11 and 9 year old, but fills up quickly. There is a Kum & Go down the street and a Waffle House and IHOP. Otherwise you'll need to drive. Garden of the Gods was maybe 15 minutes as was a Safeway. There did sound like there was a herd of elephants above us. They quieted down around 10:30pm and started back up at 5:30am. There were a few sports teams staying at the same time so perhaps they were the cause, but it made for a short night of sleep after a long day of travel.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear VAtraveller17, We thank you for your time to leave us feedback. We believe your comment belongs to a different hotel you stayed at but we are glad to hear that you had enjoyed your stay at this hotel. We wish you the best.

"Thank you best western"

5
06/08/2018

It was a great stay. The service was excellent. I appreciate the cleaniness of the room. I was greeted with a smile.the bed was very comfortable. The sheets were clean. I will definitely recommend this hotel to my family and friends

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Ethelhull, We do appreciate your time to leave us this wonderful review. We are very pleased to read that you would recommend us but foremost we are happy that you had an overall excellent stay. We know that traveling can be very stressful, so we are glad that you enjoyed the comfort and cleanliness of your room. We hope to see you again in the near future. Thank you for choosing Best Western.

"Mixed feelings about stay"

3
30/07/2018

This hotel is a little tough to rate. The staff was more than excellent, especially the morning breakfast staff. They were super friendly and helpful. The rooms were clean and so was the common area. No elevator though. Some trouble with the fitness room too - faulty equipment and hot. Lots of trouble with wifi. It's located in perfect proximity to several activities in and around Colorado Springs but too close to the interstate and the neighborhood seemed a little concerning. Yet we had no problems. All in all our visit went well but I probably would not return.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Julie H, Thank you for taking your time to leave us review on TripAdvisor. We are pleased that you had a excellent experience with our staff which is a very important key to us when it comes to guest services. We do apologize that you encountered some difficulties with our gym equipment. We will make sure to address it to our maintenance staff to ensure high quality performance of all equipment. We also will troubleshoot our internet connections. Thank you for choosing Best Western because we do know there are many other hotels to choose from.

"matthew"

5
28/07/2018

This hotel is conveniently located next to a shopping center and restaurants. The breakfast and service is great. I will be staying there next time I travel through the area. I had a clean room and the daily service was excellent. The hotel is clean was clean in the hotel and around the parking lot. I have stayed at other hotels and this one is the best. They also offer internet and express checkout. I am recommending this hotel to my family and friends.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Matthew, Thank you for your review regarding your stay on TripAdvisor. We are happy to read that you had an overall excellent experience at our hotel. It is very important to our entire team that you had a welcoming and comfortable stay during your time away from home. We hope to see you again in the near future. Thank you.

"Vacation"

3
26/07/2018

The hotel is a little off the path in the back of a less than desired area but actually the stay was fine. Make sure you get on first floor no elevator ?? The breakfast area is small but the food was fine. The beds are comfortable but not sure I would stay again due to loncation. The staff was very nice ??

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Keturah, Thank you for your valued time to leave us feedback regarding your stay. We are glad to read that you enjoyed your overall stay. Unfortunately you are right we do not offer an elevator and are located in an older area of the town. We still would like to thank you for choosing Best Western because we know that there are many other hotels in the area to choose from.

"Nice location close to Interstate"

3
23/07/2018

Due to its location you could hear traffic. You might ask about your room location. So consider this if you are a light sleeper. We were fine with it. The room was fine, comfy bed. The front staff was helpful. Shopping center near by.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Deborah M, We value your feedback on TripAdvisor. We are glad to read that you liked your overall stay. Thank you for choosing Best Western.

"Staff very accomodating"

4
21/07/2018

We stayed one night on our way through Colorado Springs. When I asked to be moved to a room where we could see the parking lot they were quick to make it happen and at no extra charge. Nice breakfast and room was very comfortable. Bathroom was a little dated but worked. Would stay here again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear eyelive2travel, We appreciate your valued time to leave us feedback regarding your stay. We are glad that everything including staff and breakfast was to your satisfaction. Thank you for choosing Best Western. We are looking forward to see you again in the near future.

"noisy"

3
18/07/2018

Our room was adjacent to the laundry room that was noisy from 9a - 5pm. We were prepared for this on check-in, so tolerated it. What we did not expect was the noisy soccer teams yelling and slamming doors on the other side of us from 7:30-10pm the first four nights. We spoke with the girls, their moms, and hotel staff with little results.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear David, First of all thank you for your valued time to leave us feedback regarding your stay with us. We do apologize that you had a very difficult time with other guests at our hotel. Our front desk staff is very dedicated to help our guest were they can unfortunately in this case it was very difficult to solve the issue. It was a very large team that we had this weekend at the hotel. Even though they had a curvue they did not follow rules. We still hope that you could enjoy your stay a little. We hope you give us another chance in the near future. Thank you for choosing Best Western.

"Nice place to stay"

4
17/07/2018

This hotel is nice and clean. Has a nice pool & hot tub. Interstate side is noisy so try and get a room on the opposite side. Was great to be able to do a load of laundry while traveling as well. Coffee is really good to!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dar MontanaBJ, Thank you for your time to leave your feedback on TripAdvisor. We are glad the you enjoyed your stay and even had the chance to do laundry while traveling. It is wonderful to read that our guest enjoyed their stay when they are away from home. Thank you for choosing Best Western.

"Nicely updated and clean. Awesome staff."

5
16/07/2018

My wife and I stayed for a night while my son was in town for a lacrosse tournament. When check-in at about 6:00 pm and the had warm cookies and lemon-lime and orange flavored waters available in the lobby as a nice refresher. Both were delicious. We were checked-in quickly to a room on the 2nd floor. We were also told there was no elevator on-site and received a very nice offer to have our bags carried up to our room! We declined, but a very nice gesture indeed. Our room (222) was very clean and rather large. There was a king bed, a decent lounge chair with ottoman and a standard desk. Also, our room as a large LCD TV and a mini-fridge, as well. The next morning we tried the included breakfast. They offered Green Chili (local favorite), sausage, pancakes, eggs, etc. Also has some very tasty pastries. It was all very good. There's some decent shopping in the area and restaurants, too. We would definitely stay again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Coach_Lange, We appreciate your valued time to leave us feedback regarding your stay during the lacrosse tournament. We are very pleased to read that you enjoyed our breakfast, our customer service and our yummy flavored water. It is very important to our entire hotel staff that our guests are happy throughout their stay and feel welcomed when they are away from home. We do thank you for choosing Best Western because we know there are many other hotels to choose from. Thank you again.

"Colorado Springs South"

5
04/07/2018

Nice motel, a bit further south than I would have liked. Clean and comfortable. A Village Inn restaurant is nearby with good comfort food. Room was very quiet and we received good service from everyone.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear julianjoey, We appreciate your time to rate us on Tripadvisor. It is very pleasant to read that even though we were located a little further south, that you still enjoyed your stay. We are glad that the room type you booked was pleasing and comfortable and that our customer service was to your satisfaction. We thank you for choosing Best Western Executive Inn & Suites because we know there are many other hotels to choose from. Thank you again and have a wonderful week.

"quick check in and great stay."

4
25/06/2018

we arrived about 1 hour before check in time, but the rooms were not ready yet (according to the staff at the desk, it was a fully booked evening the night before, so it was taking awhile to clean). since we were headed to great sand dunes national park and wouldn't be back until after 11pm, we weren't able to check in until late at night when we got in. thankfully the staff went ahead and put it into the system that we would be arriving late (so they wouldn't assume we were forfeiting). the room was great (though freezing cold when we walked in!) and everything else in the room was fine. those blackout shades were amazing - when i woke up, i thought it was still late night even though it was already 9am! satisfied with our stay and would stay or recommend again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear lunchbozthermos, We appreciate your time to leave us feedback regarding your stay at Best Western executive Inn & Suites. We do apologize that we could not offer you an early check in. We have been really busy and it has been difficult to do so but are very glad that we had everything set up for you when you came back to the hotel.We are glad you liked the overall room and had a good night's sleep due to the blackout curtains. Thank you for the recommendation and that you would stay with us again. Thank you for choosing Best Western.

"Good Place"

3
19/06/2018

Spent three days here for business. The carpet and doors appear to be an original 80s - wall are thin too. Rates are reasonable and the breakfast spread is really good. Staff was friendly and helpful. Room and property were clean. One negative is that you can hear the freeway if you have a room on that side. The reason I rated a three was because there wasn't anything special and nothing bad - just very vanilla.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Swilde6, Thank you so much for your valued time to leave us feedback regarding your recent stay. We are glad to read that you enjoyed our breakfast buffet and the cleanliness of your room. Our entire staff is very committed to offer every guest a welcoming and comfortable stay during their time away from home. We do apologize that the style of our rooms was not what you had looked for and that you had such difficulties with the noise of the freeway. We appreciate you choosing Best Western because we know you could have chosen any other hotel in this area.

"Overall a good stay"

4
17/06/2018

We recently stayed for 3 nights. Very friendly staff, good sized, clean room, comfy bed. One of the best breakfast selections I've had at a hotel. My only complaint were the bathrooms. Way too small! And maybe it was just our room but the shower was loud and annoying- it soundsed like I was standing in some large machinery. But overall it was a nice stay.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Heather B, We thank you for your feedback regarding your stay. It is very important to us that every guest feels comfortable during their stay therefore we do apologize that you had such difficulty with the size of the bathroom but more important the noise in the shower. We will make sure to have our maintenance staff to look into that. Overall we are happy to read that you liked the size of your room and the large breakfast selection we offer. Our entire staff is always committed to offer the best customer service possible to make every guest feel welcomed from the minute they check in to the time our guests check out. We look forward to see you again and thank you very much for choosing to stay with Best Western.

"Colorado Stay"

5
16/06/2018

Best Western is the place to stay! Always reasonably prices and services are excellent. Very Comfortable stay!!! Room very spacious, clean and updated room, awesome breakfast and service from all employees was outstanding.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Donna, We appreciate your time to leave us feedback regarding your recent stay with us. We are pleased to read that the room type you booked was spacious and clean and that you liked the overall look of our updated rooms.Also we are glad that you were pleased with all of our employees service. Thank you for choosing to stay with Best Western Executive Inn & Suites. We sure hope to see you again.

"Like home"

5
10/06/2018

Stayed here for a week. It was a like coming home each night. The staff was very friendly and welcoming and great to talk to. The breakfast was very good. Having coffee available 24 hours a day was also very nice. If I travel to Colorado Springs again, I will stay here for sure.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 162samueln, We are thrilled to read that you felt like home during your stay and that our entire staff was able to offer you a welcoming and friendly environment during your time with us. Thank you for the wonderful compliments and for planning to stay with us again. We thank you for your time to leave us feedback and for choosing to stay with Best Western. We wish you the best.

"BW COS 6/3/18"

4
05/06/2018

Overall stay was great. Beds were comfy,pool area beautiful and clean, breakfast was good and staff very nice. Only complaint was the bathroom in my room was surprisingly tiny - I had to stand to one side of the toilet to open or close the door. I was wondering if I was given the small bathroom because I was there on rewards points?

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear SReneh, We appreciate your feedback regarding your say. We do apologize that you had such difficulty with the size of your bathroom. Some of our rooms unfortunately have a smaller bathroom than others. We do not base the room type on rewards because it is very important to us that every guest feels comfortable during their stay. We are glad that everything else during your stay was to your satisfaction. We hope to see you again. Thank you for choosing Best Western. Management Team

"The remodeling is showing through"

4
04/06/2018

There has clearly been a lot of work done to this property and the work continues. The indoor pool area is nice and the fitness center is decent. The morning breakfast however is fantastic and the lady who runs the breakfast is constantly checking to make sure everything is presentable, clean and properly prepped.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear trisporter717, We appreciate your valued time to leave us feedback. We are pleased to read that you enjoyed your indoor pool and gym during your stay and got to experience the wide variety of our breakfast buffet. Yes our breakfast hostess is wonderful. We will make sure to let her know that you enjoyed it. Thank you for choosing to stay with Best Western.

"Misleading pictures on website"

3
04/06/2018

Rooms are tiny and there are no sofa beds in double rooms. We were upgraded to deluxe double, which had a little more room. Mike at the front desk was very accommodating. Breakfast had a good array of options.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Pattycakes D, We appreciate your feedback regarding your stay. We do apologize that you had such difficulty with the size of your booked rooms at first but are very glad to read that Mike was able to accomodate you into one of our larger rooms. .We do offer a wide breakfast variety to our guest, to ensure everyone enjoys it. Again, thank you for staying with Best Western. We hope to see you again.

"Staff make this hotel"

5
31/05/2018

We stayed here for 2 nights as part of a trip around Colorado and couldn't fault the hotel, from the minute we arrived they made us feel welcome and couldn't do enough to help!! Breakfast had a good selection and our room was clean, big and had all we needed. Canon city as a whole was just what we expected from a small town, friendly enough and some bits to do, at night it does slow down a lot with not much to do but after fun packed day we didn't mind! Royal gorge - was so much fun and the must see! You'll Spend a good couple of hours here and there are some fun add on's (husband loved the zip line) Royal gorge railway: this was my highlight! Paid extra for lunch, wine/beer tasting and upper cart and can eat it was well worth the money! If you have time go to the prison museum, this was a great little find and very cheap! Like most things it's what you make it, do you reasearch as there are some good gems, including this hotel, Thank you to all the staff for making this a fab addition to our honeymoon.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Michaela R, We are very thrilled to read that you had an amazing time while visiting all the attractions in Colorado. There are some very beautiful areas all around Colorado. We are also very glad to read that you enjoyed your entire stay with us and that our staff made you feel welcomed during your stay. Nothing is better to travel on your honeymoon and have such an excellent time from the minute you step into a hotel until you check back out. We wish you the best and hope to see you again. Thank you for your valued time to leave us feedback and for choosing to stay with Best Western.

"Comfortable, friendly, convenient and a good price"

5
26/05/2018

We stayed at the Best Western Executive Inn in Colorado Springs for 3 nights in May 2018. The hotel is right off I-25, and is very convenient to many attractions in the southern part of Colorado Springs, as well as those in Manitou Springs - just a couple of exits down from US24. The room was nicely furnished, clean and comfortable, and the price was right. The staff was friendly and helpful, from the front desk to the housekeepers and the breakfast staff. And the breakfast was very good, with a bit of variety - one day featured pancakes, another had scrambled eggs. All in all, we enjoyed our stay, and wold definitely come back if we're in the area again.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear BH51, We are very thrilled to read that out entire staff made you feel welcomed and comfortable during your stay. You are right, we are closely located to many attractions and restaurants. Our breakfast does change daily, so we can offer a variety of different items to our guests. We are very pleased that you enjoyed your stay and that you would come back to stay with us again. We appreciate your feedback and thank you for choosing Best Western.

"Very mediocre hotel with high prices"

3
26/05/2018

Hotel is hidden behind some older restaurnts and appears to be an old worn out property. Beds were very uncomfortable, very little sleep. Just a total disappointment. We would never return to this hotel

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Philip, We do apologize that we did not meet your expectations during your stay. We value your feedback and hope to implement some of your suggestions. Again, thank you for choosing to stay with Best Western.

"great"

5
20/05/2018

My family and I really enjoyed our stay. The building is a little old. but it was remodeled. The room was very clean. My sister and i went to the pool for a couple hours late at night. It is open till like midnight. The front desk staff was awesome @ answering our questions. Their breakfast was incredible. They have so many options. We gave the girl a tip and she was so surprised. People should tip them more.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Jackie19972018, We appreciate your valued time to leave us feedback. We are thrilled to read that you enjoyed your stay with your family at our hotel. We are also glad that our front desk team made you feel welcomed and could answer any questions you had.Your are right, our breakfast buffet offers many items to choose from and the staff is wonderful. Thank you for choosing to stay with Best Western. We hope to see you again when you visit Colorado Springs.

"Mike on fri"

5
19/05/2018

Mike on the front desk [email protected] very helpful when I checked in, the property is conveniently located close to interstate highway we received a 10% reduction on meal at restaurant with8n walking distance, checkout was easy.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear carolannyyc, Thank you for your valued time to leave us feedback. We are glad to read that Mike was helpful at your check in and that we were conveniently located for your needs. We do have several restaurants in walking distance, which some of them will give you a 10 percent discount just because you are staying with Best Western. Thank you for choosing Best Western, we hope to see you again in the near future.

"Clean refreshing and We had a great time"

5
14/05/2018

I rented a room for my Granddaughters birthday The front desk help was awesome The room was nice and very clean and welcoming Breakfast was yummy And they LOVED the pool with a great hottub We will do it again next year

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Valued Guest, We appreciate your wonderful feedback regarding your stay. We are thrilled to read that your Granddaughter's Birthday surprise turned out to be a wonderful time. It is important to the entire team that our guest have a welcoming and comfortable stay when they are far away from home. We would love to see you again. Thank you for choosing Best Western.

"Excellent!"

5
06/05/2018

Excellent stay! My husband and I took full advantage of all the amenities. Breakfast was delicious as well as convenient. The fitness room and pool area were clean and nicely furnished. Made our morning workouts easy! Thanks for a lovely stay!

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear mcbarnette99, We are glad you had an excellent stay and that you got to enjoy all of the amenities that we offer. From our daily changing breakfast, to the fitness room and our large indoor pool. We appreciate your time to leave us feedback because it is very important to us to hear from you. Thank you for choosing to stay with Best Western Executive Inn & Suites. Management Team

"Best breakfast & hostess"

5
04/05/2018

Rooms are spacious. Nice swimming pool for grandkids to use. Beds are comfortable- linen nice & warm. WiFi works well. Staff friendly & accomodating. Hostess in dining room the same great gal for last three years.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Sadie1960, Thank you for your time to leave us feedback. We are glad that you liked your spacious room, the linens and that you grandkids got to enjoy the pool. Thank you for staying with us for the past three years. It is very important to our entire team that our guests are have a great and comfortable time during their entire stay. Thank you for choosing Best Western Executive Inn & Suites. Management Team

"Good location, nice stay"

4
03/05/2018

The room was clean and quite. Breakfast was good and we enjoyed the stay. We only stayed for a quick overnight to climb Pikes early the next morning. Didn't see much around the area, very close to Cheyenne Mountain.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Corteney A, We appreciate your feedback. We are very glad to read that your quick overnight stay was pleasant. Pikes Peak is a very nice place to visit when you stay in Colorado Springs. Thank you for choosing Best Western Executive Inn & Suites. We hope you get the chance to come back to Colorado Springs to see more of our attractions. Management Team

"Excellent stay"

5
25/04/2018

Stayed here for 5 nights. Overall, it was an excellent experience. Friendly staff, clean rooms, quiet and great breakfast! The green chili was the best part of the breakfast buffet. I would definitely recommend staying here!

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Ana T, We appreciate your valued time to leave us feedback regarding your stay. We are very pleased to read that your had an excellent experience with our friendly staff, your room and our daily breakfast. Thank you for your recommendation and all the wonderful compliments. We hope to see you again. Thank you for choosing Best Western Executive Inn & Suites.

"Great stay"

4
25/04/2018

Nice, modern,clean place to stay. Staff was very professional and very friendly. The only problem was, on our second morning, I realized the maid had taken our shampoo and conditioner and didn't leave any. Not a good hair day when you have to use a bar of soap. Besides that everything else was excellent. Will stay again when in the area.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear LBelile, We thank you for your feedback and would like to apologize that our housekeeping staff did not refill your shampoo and conditioner for the next day of your stay. We will make sure to address that to our housekeeping department to ensure it will not happen in the future. We are very thrilled to read that you enjoyed your overall stay, your room and the professionalism of our very friendly staff. Thank you for choosing Best Western Executive Inn & Suites.

"AshnJer"

5
23/04/2018

It was a nice get away!! Clean rooms, great service. There was a mess up at check in but they fixed it and made it right. We will be back. Breakfast was great and yummy. The service for breakfast was amazing. Very helpful

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear ashleysJ6833PR, We are glad to read that you had a nice get away and that our staff was helpful and delivered great service during your stay.We do apologize that you had a little bit of difficulty at first but are happy that we could fix it immediately for you. We appreciate your time to leave us feedback regarding your stay. Your feedback is very important to us to see where we can improve the guest experience. Thank you for choosing Best Western. We hope to see you soon again.

"Super Stay"

5
12/04/2018

From Check In to Check out Not disappointed. We loved this Best Western, recommend if you are in Colorado Springs this is terrific hotel to stay. My husband and I were so happy that decided to stay and would have booked for longer, but our schedule would not allow. Staff is exceptional, Room very clean and comfortable, Breakfast Superb. Selection was terrific, and the Green Chili was fabulous. We DEFINITELY, will choose this one, when we return to Colorado. Very Happy Travelers.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Eloise H, We appreciate your valued time to leave us feedback regarding your stay. We are thrilled to read that your entire stay was exceptional from beginning to end, including our breakfast selection, guest services and the cleanliness of our hotel. Thank you for recommending us and for planning to return to stay with Best Western.

"Clean Comfortable and Friendly"

4
07/04/2018

We recently stayed here for one night after attending a show at The World Arena. This place is close to several eating places. The hotel was clean and comfortable, the front desk men were friendly and the continental breakfast was good. It was definitely worth the stay at the right price.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Lori M, We appreciate your valued time to leave us feedback regarding your recent stay. We hope you had a wonderful time at the show at the World Arena. Our entire staff is very committed to serve excellent service for every guest every time. Thank you for choosing Best Western. We hope to see you in the near future.

"Clean comfortable stay!!"

5
06/04/2018

We had a wonderful stay. The rooms were very comfortable. The hotel staff was very friendly and helpful. We would recommend this hotel to anyone. If you are traveling with family and want something very comfortable and clean this is a great stay for a very good price

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear robinsandoval_1977, We are glad to read that you had a comfortable stay and that our hotel staff made you feel welcomed. We are thrilled to read that you would recommend us to other travelers. Thank you for your time to leave us such a positive feedback and thank you also for staying with Best Western. We hope to see you again.

"Okay Fine"

4
18/03/2018

This hotel was great for the price. Excellent, clean room (110) right off the front desk, friendly staff, and excellent breakfast area. The girl working the breakfast area was friendly, had a great attitude, and worked very hard to keep the area spotless and stocked. The only think I didn't like about this hotel was finding my way into the location. It was a great location for a hotel....just a round about way of getting into it.

Fulya J, Operating General Manager at Best Western Executive Inn & Suites, responded to this review
Dear PapaWolf2011, We appreciate your feedback regarding you stay at Best Western. We are thrilled that the cleanliness of your room exceeded your expectations and that our entire staff delivered wonderful customer service during your stay. We do apologize that you had difficulty to find us. We hope you we see you soon again. Thank you for choosing Best Western.

"Nice place."

4
27/02/2018

Nice place, clean, friendly service. Entry way into room is a little tight with luggage in tow, but room was clean, amenities good. Continental breakfast available and close to a lot of shopping opportunity.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear LindaChavis, We appreciate your time and feedback regarding you latest stay with us. We are very glad to read that you enjoyed your stay and the cleanliness of our hotel and friendliness of our staff. Our entire staff is committed to offer a welcoming and friendly environment to each of our guest during their stay. We hope you had the chance to see some of our beautiful attractions nearby. We are looking forward to see you again, when you come to visit Colorado Springs. Thank you for choosing Best Western.

"My Valentines Day Ruined"

1
23/02/2018

i made a reservation at this hotel for Valentines Day and I reserved the spa room, no credit card was needed to hold my reservation, Ya see I just had my left hip replaced and last year both my knees, and I have no tub in my apartment and was looking forward to the spa room, Water therapy is great for my hips and knees. The Best Western website nor Booking.com which is where I made the reservation ,neither one specifies how your deposit is paid for , so I booked my room , upon arrival Mike the Front Desk Clerk told me they don't accept cash payment for the deposit in which I get back the next morning upon check except the with a credit card I have to wait 3-5 Business days to get it back, I thought it was really crappy that he was so adamant and wouldn't make an exception especially on Valentines Day, so I had to cancel because the deposit $ that I was using was needed then next day in order to get plates on my boyfriends car, Anyways horrible customer service Mike is a jerk and he needs to read the website, because I'm right it doesn't tell you that you have to use your credit card for the deposit, and I didn't need one to hold the reservation, Ill NEVER stay there ever.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Carmen, Thank you for your time to leave us feedback regarding your experience at our hotel. Our staff is always committed to welcome every guest and offer the best customer service possible. Our staff was just following hotel policy. All the information regarding the payment method and security deposit are on the websites but we will make sure to review it. We do apologize for any inconvenience that might caused you. Thank you for choosing Best Western.

"Very clean. Friendly staff."

4
22/02/2018

We stayed for a long weekend while visiting our son who is stationed at Ft Carson. The facility was very clean and the staff was friendly and accommodating. The included breakfast was better than most and changed slightly each day. I would recommend the BW in Colorado Springs, for sure.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear John F, First of all thank you for your time to leave us feedback regarding your stay. We are glad to read that you enjoyed your stay with us while you were visiting your son. We are very committed to offer excellent customer service all around to all of our guests. We would like to see you again. Thank you for choosing Best Western.

"Good hotel, good location, great value"

4
03/02/2018

We recently stayed at the Best Western Executive Inn & Suites while attending an event at the Broadmoor World Arena. It's behind a strip of restaurants, so navigation didn't work well and it was a little hard to find. You can see it from I-25, so if southbound get off at exit138 and look for the signs. Hotel is very clean (entirely non-smoking and no pets, except for service animals) and staff very helpful. Mattresses were exceptionally comfortable! All the usual room amenities - shampoo, hair dryer, etc., plus microwave and small refrigerator. Good water pressure in the shower and plenty of hot water. The breakfast was exceptionally good - lots of fresh fruit, oatmeal (the real stuff - not instant), hot and cold items, good quality bread for toasting. Only complaints were the heat was cranked up full blast when we arrived and it took hours to cool the room down enough to sleep and the scrambled eggs at breakfast were fake (very minor issue in an otherwise very good breakfast). Even a chocolate chip cookie when you check in!

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear John O, We appreciate your valued time to leave us feedback regarding your stay. First of all we are very glad to read that you enjoyed most of your stay and with what we had to offer you during your stay. You are right, we are kind a tucked away behind the Village Inn but we do have great signs to help you to find to the hotel. We hope you got to see some of our beautiful attractions during your stay. Again, thank you for staying with Best Western, we hope to see you again.

"Very pleased"

5
30/01/2018

Nice room, great staff, loved the shower head, everything was better than expected. We were traveling with two young children and the staff helped us with everything we needed. Breakfast was great. Would stay there again.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Sandypuch, We appreciate your time to leave us feedback regarding your stay. We are very thrilled to read that you and your children enjoyed your room, our staff and our breakfast buffet. Thank you so much for choosing Best Western. We hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Traveler beware. Terrible experience."

1
27/01/2018

Terrible experience. Travelers beware! When we checked into the BW, we had trouble opening our door and told the front desk gentleman that our door was hard to open. We were told that we were not inserting the key fast enough. (But the maintenance never would come to look at the problem) The next time we tried to enter our room the card key mechanism malfunctioned and we were locked out of our room with our belongings inside. The helpful clerk (Amelia) offered us a different room to relax in until the problem was solved but the hotel manager, who was offsite and talking via the phone, told us that she did not have a manual key and told us we could PAY for a different room to sleep in until 9am when maintenance could come. (What??? Did they expect us to sit in the lobby all night?) We told the manager on the phone that we needed time sensitive medication that was in the room. After an hour...the manager showed up and said she had a master key but didn't know where to find it. She asked us what WE did to break the door… (Are you kidding me?) She searched and searched and tried key after key trying to open the door. We suggested calling a locksmith and were told directly from the manager Fulya that she didn't want to pay for a locksmith. We asked to call the owner because we wanted to talk to someone with more authority, and were told by Fulya that the owner was on his anniversary cruise and couldn't be bothered. Fulya refused to give us the owners name or number. After 2 hours of waiting in the lobby, Fulya and another manager named Michele finally agreed to calling a locksmith, but let us know that they would be charging the maintenance man for the locksmith because he had lost the master key. (very unprofessional) after 2 1/2 hours of waiting in the lobby, a maintenance man from a different hotel location was able to get the door unlocked at about the same time a locksmith finally showed up. The manager Fulya told us that we would get BW points for a free room for our troubles, but when we checked out, the extra points for the free room we're not reflected on the bill or the points total. The one saving grace in the entire evening was the night clerk named Amelia, who was very kind and apologetic.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Mechele I, Thank you for your time to leave feedback regarding your stay. We do apologize that our front desk staff did not realize the severity of the issue with the lock on your first night. We could have avoided this terrible incident from the start. After I received the call from Amelia, I returned to the hotel as soon as possible. Unfortunately, I do not live close to the hotel. We did offer you to stay in a different room however you declined because you had very time sensitive medication in your room. After I arrived to the hotel I did try my best to get you back into your room and I ensured it several times. I knew that a locksmith would not be able to open the door because it needed a special key. We were able to get hold of our Maintenance guy after a little while who was able to open the door immediately. We did award you a free night's stay at any Best Western which does not reflect on your bill however on your Best Western account. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for choosing Best Western.

"Would not hesitate to stay at this hotel again"

4
17/01/2018

Clean, spacious king bed suite with microwave, refrigerator, coffee maker, soap, shampoo, cream rinse, and lotion. TV in sitting area and bed area. Bed, bedding, and pillows were clean and comfortable. Pool and hot tub looked inviting, but didn't use. Full buffet breakfast served which was very good. Friendly staff. Hotel was right off of I25 and seemed to be at the south edge of town. Nice mountain view. Close (6 miles "ish") to WWII museum, Manitou Springs, and Garden of the Gods. Restaurant within walking distance.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear yesterday, Thank you for your prompt feedback regarding your stay. We are thrilled to read that your would stay with us again. It is very important to our entire team to offer superior customer service to every guest every time. We thank you for staying with us and hope to see you soon again. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great stay"

4
15/01/2018

Good location for our adventures, but a little tricky to find the entrance. And, no elevator which my be troublesome for some people. Staff was great especially in the breakfast area. King suite was very nice and clean.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Michael Z, Thank you for your time to leave us feedback. We are glad that you had an overall good stay and that Yes, you are right we do not offer an elevator in our two story hotel. We do have the information regarding not offering an elevator on our website and you can book accordingly. Thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Passing through"

5
13/01/2018

Comfortable room, pleasant staff, better than average Best Western breakfast. Would stay again if passing thru at the right time. It is a little confusing to get to as one drives through a Village Inn parking lot.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear PostcardLife, We appreciate your feedback and are glad to read that you enjoyed your overall stay with us. You are correct we are a little hidden behind the village Inn but have great signage to find us. We do however apologize for the inconvenience you had. Thank you for choosing Best Western. We hope to see you again when you are passing by Colorado Springs. Fulya Johnson General Manager 719-576-2371 [email protected]

"Best customer service I can remember at a motel"

5
10/01/2018

Some small problems with the room occurred, but front desk did an excellent job of responding. Breakfast staff was by far the most helpful and friendly we have encountered. They even held the door when we checked out.

Celeste M, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear michaelkF5944KC, We appreciate your feedback regarding your stay with us. We are very delighted to read that our customer service was outstanding. Everyone in our team is committed to deliver superior customer service and to make sure our guests feel welcomed and comfortable from being away from home. Thank you for the wonderful compliments, we will make sure to let our staff know. Thank you for choosing to stay with Best Western. We sure hope to see you again. Fulya Johnson General Manager 719-576-2371 [email protected]

"Will stay again"

4
05/01/2018

Nice, clean, comfortable beds and the best breakfast assortment. The young gal maintaining the breakfast items will make your day. Super friendly and went out of her way to make sure everyone in the dining room was taken care of.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear dbschartzkopf, Thank you for your valued time to leave us feedback regarding your stay. It is wonderful to read that everything during your stay was satisfying. We are very glad that our breakfast host made your day and took care of you during breakfast. Thank you for choosing Best Western. We hope to see you again. Fulya Johnson General Manager 719-576-2371 [email protected]

"Christmas in CS Grandkids"

5
03/01/2018

Awesome Staff. The Front desk recognized my disabled elderly mother and asked if she could put us in a 1st floor disability room that conjoined to the 2nd reservation. The housekeeping staff was very helpful and happy. They helped us switch out our dirty linens because we didn't request full service!!! The young lady in the kitchen was like a bright sun shining!!! Not fake, very geniuine and a fast mover. She had the lobby, kitchen, and bussing tables all taken care of!!! Love the indoor pool!!! The Location was perfect for the Zoo, KOHLS, Target, & Fazoli's!!! This family was happy!!! Thank You

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Ron C, We do appreciate your time to leave us feedback regarding your stay. We are very pleased to read that you liked your rooms and that our staff was helpful and happy during your stay. Our entire staff is dedicated to offer great customer service to every guest, every time. We are glad you got to experience Colorado Springs. Again, thank you for all the nice compliments and that you choose Best Western. We hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great value"

4
02/01/2018

The hotel was remodeled in 2017. It was clean and had a good variety of options for breakfast, including protein - bacon, eggs, sausage. Friendly service throughout. The one miss for the remodel was the choice of double beds instead of queen beds.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Michelle11069, We do appreciate your feedback regarding your stay with us. We are glad that the breakfast, our staff and your general stay was exceeding your satisfaction. We hope to see you again. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great visit"

5
24/12/2017

After a long drive, I arrived in the Springs way to early, check in was not until 3, but instead of making me wait for a standard room, the girl at the front desk upgraded me to a better room, since one was available. Had a lovely stay, thank you very much, will be back next time I come down

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Ellenc69, We appreciate your time to leave us feedback regarding your stay. We are glad that our front desk agent was able to check you in early and did not have to let you wait. We are also glad to read that our front desk agent was able to offer you an upgrade and that you enjoyed your stay with us. We are looking forward to see you again. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"The bed was comfy"

5
13/12/2017

When working a hard day out on the road I really enjoyed being able to come back to the hotel and just relax in a comfy bed and this hotel had just what I needed to rest and recover from working all day out in the cold. Thanks for having a comfortable stay for me when I travel for business.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 551allank, We are so glad to read that our hospitality was just the right place to relax after a long day outside. We also thank you for your valued time to leave us feedback and for choosing Best Western. We hope to see you again soon. We wish you happy holiday's. Fulya Johnson General Manager 719-576-2371 [email protected]

"Clean and Friendly"

5
11/12/2017

Nice place. Friendly staff. Facility is clean and updated. I stayed in an updated Suite. Lots of room. Breakfast has a good selection and always prompt. Front desk personnel were very friendly and helpful.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Drnmitch, Thank you for your valued time to leave us feedback regarding your stay. We are very thrilled to read that your entire stay was satisfying. Our entire team strives to offer the best customer service and cleanliness at our hotel. We thank you for staying with Best Western Executive Inn & Suites and hope to see you again in the near future. We wish you Happy Holiday's. Fulya Johnson General Manager 719-576-2371 [email protected]

"Awesome water pressure!"

3
10/12/2017

The water pressure was probably the best we've ever had and the shower head was high which was nice not having to duck to rinse my hair. The room was nice and the staff was very friendly. Location is close to the highway so it is convenient. Breakfast was good the first morning but the second morning wasn't all that great. The egg omelet with what tasted like cheese whiz was not the best. We could not get the room to cool off the two nights we stayed. We called the front desk the first night and asked for a fan but was told they didn't have one. We were told to open the window. The second night, the power went out for hours and the cable didn't work after that. The mattress was not comfortable at all so between the mattress and fighting the room temps, there was not much sleep.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Quick31, We would like to thank you for your time to leave feedback regarding your stay. We do apologize that you had such difficulty with our heater/ac unit. Management will look into this and also retrain our front desk. Unfortunately this part of the city had a long power outage which caused our Systems to shut down. We had that fixed immediately with the technician the next morning. We hope you give us another chance when you come back to Colorado Springs. It is important to our entire team to offer excellent customer service. We wish you beautiful holiday's. Fulya Johnson General Manager 719-576-2371 [email protected]

"Poor Mattresses"

1
08/12/2017

I have not ever had a mattress that was so worn out in any motels we have ever slept in.When I told the girl at the front desk of my problem she stated she liked a soft matrtess.I slept on the floor most of the night because of my back hurting so much.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 514jerry, First of all thank you for your feedback. We do apologize for the inconvenience with the difficulty of your mattress. We will have our housekeeping staff look into that immediately. I'm not sure if our front desk agent was made aware of the situation after check in. They would have gladly moved you into a different room. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great service"

5
04/12/2017

We stay at Best Westerns whenever we can because they are all very good. We have stayed at this location a couple of times a year for the past three years because the service, employees and amenities are the best we have encountered anywhere! The breakfast is great and the staff is most helpful and accommodating.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear joelb01475XY, We are very thrilled to read that you have liked to stay with us every time you visit Colorado Springs. Our entire staff is very committed to make every guest feel welcomed during their stay. Thank you for taking your time to leave us feedback and thank you for all the nice compliments. We appreciate you staying with Best Western. We hope to see you again, in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Thanksgiving trip"

5
03/12/2017

I came out to visit my son for the Thanksgiving weekend. He chose the hotel based off the reviews and did a great job. The staff was extremely friendly and treated my wife and I very well. Great staff.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear rickgD4535BM, We appreciate your time to review us regarding your stay. We are glad to read that you had a great stay during Thanksgiving. We hope you had a wonderful time visiting with your son. Thank you for choosing Best Western, we hope to see you again when you come and visit your son. Fulya Johnson General Manager 719-576-2371 [email protected]

"Very nice hotel"

4
24/11/2017

I stayed here for one night on my way visiting family over Thanksgiving. They upgraded me for free to a King Suite room, which was huge. There was a separate sofa and TV sitting area, and everything was very clean. Great linen and comfortable bed. No problems or issues with my stay. For the most part a quiet hotel, and was able to sleep in to about 8am. There were many selections for breakfast. The hotel has a pool and hot tub which I didn't use. The workout room is so so - sort of small with only cardio machines. I like to see free weights,mats, and other exercise equipment. However, for the price of $71.00 plus tax I was pleased. Staff is friendly. Cookies upon check-in, fresh water in the lobby, and food/snacks for purchase in lobby. No elevator - but for healthy people like myself not an issue being on second floor.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Quiet_Night, We appreciate your feedback regarding your one night stay over Thanksgiving. We are glad that you enjoyed your short stay with us. It is important to us, that our guest feel welcomed and comfortable during their stay, no matter how long they stay with us. You are right our gym is pretty small and has everything for Cardio only but we also have a huge indoor pool and hot tub. We thank you for choosing Best Western and hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Very friendly staff"

5
18/11/2017

Very friendly staff. They had a really nice breakfast including scrambled eggs, pancakes and danish. The front desk offered free coffee and free cookies all day. There are lots of restaurants in the vicinity (for dinner).

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear josephfQ1253AB, Thank you for leaving us feedback on TripAdvisor. We are very pleased to read that our entire staff delivered great customer service. You are right, we do have a wide variety of items to offer during our breakfast each morning. It is very important to us that our guests feel welcomed and comfortable during their stay. We are surrounded by a large variety of restaurants and attractions. Thank you for staying with us, we hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Good Value"

5
16/11/2017

Recently stayed six nights while attending a conference at the Broadmoor. The Best Western was very centrally located for this. The staff was extremely pleasant and helpful. The shower was one of the best I've had at a hotel. Just the right amount of pressure. The bed was comfortable. The property was clean. The indoor swimming pool was well maintained, which is something I often find neglected. Parking was free and plentiful. Internet access was free. The lobby had a business center so airline boarding passes could easily be printed at no extra cost. Breakfast included multiple choices of both hot and cold foods. It was well staffed with happy employees who kept the choices from running out. If you are coming in from a direction other than I- 25. You may want to call ahead. It is tucked behind a restaurant. The signage was minimal and my gps sent me to a dead end. The front desk was very helpful so I got there easily with their directions. It may not be a five star hotel, but for the price it rated high marks for what is important to me.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Glenda, We appreciate your valued time to leave feedback regarding your stay with us. We are very thrilled to read that your stay was very pleasant and that our entire staff made you feel welcomed during your time away from home. We are delighted that you got to relax in our indoor pool and enjoyed our wide variety of breakfast items at our breakfast bar. We are happy to provide free parking, WiFi and our business center with computers and a printer for personal use. You are correct, we are a little difficult to find. We are located right behind the Village Inn restaurant. Thank you for all the nice compliments regarding our staff and our property. We hope to see you again, when you come back to Colorado Springs. Thank you for choosing Best Western Executive Inn & Suites. Fulya Johnson General Manager 719-576-2371 [email protected]

"We came back!"

5
13/11/2017

We had stayed at this motel about 5 years ago and wanted to stay there again when we were going to be in Colorado Springs. I had to do some intense research to find it again. But I did! It was better than ever! There were many helpful and pleasant staff. The motel had been renovated and was beautiful. The breakfast was awesome!

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 825janei, We appreciate your valued time to leave us a review regarding your stay. We are very pleased to read that your stay was better than five years ago and that our staff was helpful and pleasant. We are also glad that you enjoyed our breakfast buffet which offers a large variety. Thank you for choosing ones again Best Western. We hope to see you again when you come to Colorado Springs. Fulya Johnson General Manager 719-576-2371 [email protected]

"Clean, comfortable and great breakfast"

4
05/11/2017

We arrived at the hotel at 2:00, asked for early check-in. Without checking anything, I was told check-in is at 3:00. Hotel room was very clean. Rooms are a bit small. Breakfast hostess and food was good.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear 179jannap, Thank you for your time to leave us feedback on TripAdvisor. We do apologize that we could not check you in early and if that caused any inconvenience. We have been busy and our housekeeping staff is very dedicated to keep the rooms very clean and inspect them thoroughly before we check our guests in. We are glad to read that you enjoyed the service and the breakfast. Thank you for choosing Best Western, we hope to see you again. Fulya Johnson General Manager 719-576-2371 [email protected]

"FAMILY/BUSINESS TRIP"

5
03/11/2017

Room was very clean and breakfast was very good everyday were where there for for 7 days straight I would recommend this hotel and will be returning in the summer for vacation this hotel is not far from Fort Carson that's if you have any family in the Army

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear saude206, We appreciate your feedback regarding your stay with us. We are thrilled to read that you enjoyed every bit of your stay and that you would recommend us. Thank you for all the nice compliments. We hope to see you again next year. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Pleasant stay."

4
02/11/2017

They did not use scented products in my room so I was able to tolerate it and sleep Ok and without an attack. Breakfast was OK and the coffee was pretty good. Room was clean. Parking was adequate. I would come back again.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear sandersgt6, We thank you for your time to review us. We are glad that we could make sure that our housekeeping staff left your room fresh smelling but unscented and did not cause any allergies. It is always good to know in advance of the arrival, so we can be pro active. Also we are happy to read that you would come back. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great for the money"

5
02/11/2017

Hotel common areas and rooms are nicely maintained. Staff is very friendly and helpful. Rooms are well appointed and clean. Location is convenient and quiet despite being right next to I-25. The free breakfast is very good with a good selection of hot and cold foods, all fresh and well-prepared. Dining area is kept very clean.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear James, Thank you for leaving a review regarding your stay with us. We are very pleased that our front desk staff made you feel welcomed and that your room was to your liking. We are glad that you got to enjoy our wide variety of breakfast items that we offer daily. We hope to see you again in the near future. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Stop over"

4
31/10/2017

We were very tired after a long day of driving, the front desk person watched my cousin struggle with a full luggage cart trying to get in the doors. Luckily a nice customer helped her navigate the cart. Th employee just sat and watched, he was not busy! The beds were comfortable, rooms were clean, small toilet area. Mariah at breakfast made the hotel, friendly and helpful. The food was great at breakfast!

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear PrincessJJYermo, First of all we would like to thank you for your time to leave us feedback regarding your stay. We do apologize that you our front desk agent did not help you with your luggage when you checked in. This is very unacceptable and we will make sure to coach our front desk agents to be more helpful in this matter. We are glad that our breakfast host Mariah made your stay a little more welcoming. We hope you give us another chance and stay with us again. Fulya Johnson General Manager 719-576-2371 [email protected]

"great breakfast"

4
30/10/2017

The breakfast was very good, it was not the same each day. One day we had sausage and the next bacon. The staff was anxious to accommodate us with any needs. It was a pleasant experience which I would recommend to anyone.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear charleneb358, Thank you for taking your time to review us and leave feedback on TripAdvisor. We are very pleased to read that you had a pleasant experience throughout your stay. You are correct, our breakfast menu changes daily which offers a variety of items. Thank you also for recommending us. We appreciate your stay with us and hope to see you again. Fulya Johnson General Manager 719-576-2371 [email protected]

"Decent time"

5
25/10/2017

Room was clean and had updated stuff (tv, bed, phone, alarm clock, etc). Nice staff. Decent breakfast. No smoking which is a bummer but fine. Not enough towels at first but staff got me more upon request! Thank you for the pleasant stay!

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear stevenium, Thank you for taking the time to share your review on TripAdvisor regarding your stay with us. It looks like you had an overall good time during your stay. Our entire staff is very dedicated to offer their best customer service possible. We do apologize that you had not received plenty of towels at check-in. The count of towels depend on our room type but we always have extra towels for our guests at the front desk. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Good stay"

4
24/10/2017

Very helpful and friendly staff! Good breakfast that is changed up from day to day. Close to downtown for happy hour and dinner options. Staff was very helpful in selecting places to check out. Comfortable communal places to gather and chat.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear richardtQ8484JS, Thank you for you time to share your review with the TripAdvisor community. We are glad you had the opportunity to go to downtown and enjoy other places in Colorado Springs. Colorado Springs offers a variety of beautiful attractions. We are also pleased to read that you enjoyed our welcoming staff and our breakfast variety. We look forward to welcoming you back at Best Western Executive Inn & Suites. Fulya Johnson General Manager 719-576-2371 [email protected]

"Very good Stay"

4
23/10/2017

Had some issues with the room key working on the first assigned room. The lock on room 223 would need to be fixed. The staff was quick to accommodate and get me assigned to another room. The breakfast in the morning was great with very helpful and happy staff.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear seanwatson2017, We do apologize that you had problems with your room key at check in. We are glad to read that our front desk staff was able to move you into a different room. We will look into the issue with the broken lock and get it fixed as soon as possible. Thank you for taking your time to leave us feedback. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Very average"

3
22/10/2017

Nice clean room with comfortable beds. Breakfast was so-so. Common areas a bit long in the tooth with shabby broken computer chairs. Litter in parking lot. Indifferent desk clerk does not see or remove litter on lobby floor near coffee stand that is left there for hours. Room a bit small but clean with comfortable beds.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear William W, First of all, we appreciate your valued time to leave us feedback regarding your stay. We do apologize that you had just a mediocre stay at our hotel. We will address the issue with our front desk agents and hope to retrain them to be more aware of the appearance of the hotel and the outside. It is our goal to offer the best service to every guest, every time. Thank you for staying with Best Western. We hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Great place overall"

5
19/10/2017

Great place, great people, great amenities. I plan to try the pool next time I come. Do watch for Google's directions - if it tries to send you down Pando or Dustry, those are incorrect. Take Harrison, follow the signs from there.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear TFreelock, We are thrilled to read that you liked our hotel, the staff and enjoyed the amenities. You diffidently have to try our heated indoor pool and the hot tub, when you come back to visit us. Again thank you for your time to leave us feedback regarding your stay. We are looking forward to your next stay. Fulya Johnson General Manager 719-576-2371 [email protected]

"Screwed Over"

1
17/10/2017

Paid for a Suite w/Hot Tub ($175/night). Showed up to discover the hotel doesn't offer suites w/ Hot Tub. No Discount. Likely will never stay at a Best Western AGAIN! Clean and good breakfast, but disgruntled with accuracy on reservation.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear rhombergioj, We do apologize for the inconvenience with your booking. We are looking into the issue with your Booking.com reservation, to ensure that the correct information regarding our room types is listed. Again, thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"road trip stop"

4
17/10/2017

Clean room. Booked day of and was able to do a load of laundry. Would recommend to others. Breakfast was OK alot of people in a small space although we we did go at 830 which i assume is a very busy time for the breakfast.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Geoffreysierzant, We appreciate your time to leave us a feedback regarding your stay. We are pleased to read that you enjoyed your overall last minute stay. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Inaccuracy with Reservation"

2
17/10/2017

Great Breakfast, Clean Hotel, unfortunately I was lied to about the room I paid for. Showed up to discover that the Best Western I stayed at did not offer Suites w/ Hot Tub despite pics that showed such amenities when booking. Ending up paying $350.00 for 2/nights. I've stayed at Best Western hundreds of times, but likely never will again due to the fore mentioned deception.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear rhombergioj, First of all thank you for your valued time to leave us feedback. We do apologize for the inconvenience with your booking. We will make sure to look immediately into your reservation and the amenities showing on booking.com. Again, thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"No help at all..."

2
15/10/2017

Management unavailable for issues at check in with deposit and credit cards. Staffs suggestions was to cancel my room so I could pay cash at another hotel, because they don't take cash. And can't make any exceptions on the deposit amount even though they booked me in 2 rooms and took per payment for both.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Candice S, Thank you for your time to leave us feedback regarding your stay. We do apologize for any inconvenience this may have caused you. Unfortunately management is not available at 4 am in the morning. We definitely will look into the issue regarding your deposit and Credit card. Thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Beautiful Best Western"

5
12/10/2017

This hotel was fantastic...beautiful rooms and fixtures. Clean rooms and loved the staff...so nice and thoughtful! Breakfast was great with wonderfully warm people helping and the food was nice and warm. Friendly atmosphere and we would absolutely stay here again!

"VERY SATISFIED"

5
10/10/2017

Very clean hotel, helpful staff, the hot breakfast was above and beyond what I expected. The little gal running the breakfast area was keeping everyone informed of when items would be ready and she was more than helpful. I would highly recommend this hotel.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear 919charlened, We are very thrilled to read that your stay was excellent and that the breakfast buffet was beyond what you had expected. You are right, Mariah is an outstanding staff member of our team at Best Western. We do appreciate your time to leave us a review. Again, thank you for staying with Best Western. We hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Best western executive inn and suites"

3
05/10/2017

The staff were professional and friendly. The rooms were updated and in very good condition. Pool area was nice. Breakfast was just ok. The immediate surrounding area was not to great...Good value for the money. Adjacent to highways to get you to all the amazing sites.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Greg M, We do appreciate your valued time to leave us a review regarding your stay. We are glad that you enjoyed your overall stay. We are located close to many attractions in the area. We hope to see you again in the near future. Thank you for staying with Best Western. Fulya Johnson Operating General Manager 719-576-2371 [email protected]

"Pleasant stay"

5
03/10/2017

Hotel conviently located on I-25 and Harrison Rd , a few restaurants right across the street. Room is clean, comfortable bed, TV, WIFI. Fresh coffee and flavored water at the lobby at all times. Breakfast offers eggs,bacon, pastries, yougurt, bananas, apples, hot and cold cereal, etc.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear helen604081, We are thrilled to read that you had a pleasant stay. You are right, we are conveniently located to some restaurants and to most of the attractions in Colorado Springs. we are also glad to read that you enjoyed our flavored water and our large variety of breakfast items. Thank you again for taking your time to leave us a feedback and for choosing Best Western. Fulya Johnson Operating General Manager 719-576-2371 [email protected]

"Nice hotel"

4
03/10/2017

This was our second visit to this location. This visit we were told the handicap accessible room was the only king available. Normally that would be fine, we had traveled all day and it was late. Had either one of us required special accessibility, I'm afraid this room would not have worked out very well. While the bathroom was huge, the shower was a very small stall. The furniture left little room to move around if using a walker or wheelchair.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear R7187LPjeffs, We appreciate that you took your time to leave us feedback regarding your stay. We do apologize for any inconvenience that you had during your stay. We are not sure if you had made a reservation or walked into the hotel to stay. We have been busy and our rooms on the first floor have been sold quickly. It seems like you stood in one of our standard king rooms which are much smaller. We hope that you still had a good time and will give us another chance in the future. Thank you for choosing Best Western. Fulya Johnson Operating General Manager 719-576-2371 [email protected]

"Great place to stay!"

5
30/09/2017

The staff is very professional and helpful. Great breakfast menu and service. This was my first time staying in this area and I will be returning. Even with all of the construction going on in the area, it was still very quite. I'll be back again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear F2858GHfrankc, We appreciate your time to review us. We are very pleased to read that you did enjoy your stay and that you are planning to return. The City is going through major construction that will benefit everyone coming to Colorado Springs in the future. Thank you for choosing Best Western and we are looking forward to see you again. Fulya Johnson General Manager 719-576-2371 [email protected]

"Nice Hotel"

5
27/09/2017

Very clean and nice rooms. Staff was very friendly. Enjoyed the infused water in the lobby. Much attention paid to the breakfast never out of anything, and everything was good. We would stay here again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear 788gillianm, We appreciate your time to review us on TripAdvisor. We are glad that you enjoyed the infused water, your room, breakfast and the overall customer service. We are very pleased that you enjoyed your stay with us and we hope to see you again in the near future. Thank you for your business. Fulya Johnson General Manager 719-576-2371 [email protected]

"Two Day Get Away"

4
25/09/2017

Everyone was very friendly...we didn't have any issues that anyone had to take care of so I can't speak to any problem solving...my only complaint was our room was right next to an exit door so we heard noise a lot...but that can't really be helped...breakfast was good, no waffle maker which I prefer to pre made frozen pancakes, like a fresh item better....they had a pot of green chile which was quite tasty to put over the eggs...everythingelse was your normal spread, bread, cereal, yogurt, milk, juice...staff was very helpful at breakfast.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear W6041BQjeanj, We appreciate your time for your feedback regarding your stay with us. We are thrilled to read that you had an overall good stay with us. We also glad that you enjoyed our breakfast bar and the variety of items we offer. Thank you for choosing Best Western. We hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"poor maintenance & super loud from highway noise, unlike other properties"

1
21/09/2017

poor maintenance and super loud from highway noise , old locks, keys don't work, poorly insulated, watch out for no elevator nor automatic front doors if you need either, fence falling down btween hotel & industrial area, lights not on out front at dusk, room doors stuck on old hardware, etc, etc

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear RehabDeb, Thank you for your time to review us and leave feedback. We do apologize that you had difficulties throughout your stay. I'm sure if the front desk agents were alerted of your problems they would have assisted you. Thank you for choosing to stay with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Such nice and welcoming people!"

5
21/09/2017

Everyone we met who worked there was super nice and personable. It felt so nice to be treated like we were special! The room was nice and clean too. Breakfast was yummy and I loved the citrus infused water they have in the lobby!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear stephsinger89, We appreciate your time to leave us feedback regarding your stay with Best Western. Of course we are very pleased to read that you had a good experience throughout your stay with all our staff, the breakfast buffet and with your room. Our infused water is a new addition that we offer to our guest during their stay. Thank you for choosing to stay with Best Western. We hope to see you again. Fulya Johnson General Manager 719-576-2371 [email protected]

"excellent stay!"

5
15/09/2017

we always enjoy our stays at all best westerns.There really isn't much I would suggest for change. Just keep up the good work.Continue to employ good,considerate people.Continue to keep your properties inside and outside neat and clean.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear henryblankespoor, Thank you so much for your fantastic review and kind words about our staff and the property. We are glad to read that you enjoyed your you were comforted in your accommodations. Again, we appreciate your time to leave us a review regarding your stay with us. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Colorado Vacation"

5
15/09/2017

As others noted, it is difficult to get to, but worth it. Otherwise, it is a good location. Staff are friendly and professional. They let us keep the motorcycle under the awning at night. Was upgraded to a suite since we were there for a week. Room was clean and comfortable. Breakfast changed each day so not the same every day. Restaurant in front of hotel has great pies and decent food.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear R4803XHsaram, Thank you for taking a moment to share your experience! Your feedback is much appreciated and helps us to continually improve our guest services. Thank you for choosing Best Western. We hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Worst night ever"

2
14/09/2017

We made our reservations in advance.. When we arrived we were assigned room 135.. It is at the end of a hallway. There is an exit door at the end of the hallway.. All night long ,people were coming and going and the door slams every time someone exits or enters the building.. ..Needless to say no one slept in room 135.. In the morning, I visited with the girl behind the counter at the front desk.. She informed me other guests had also complained.. She would bring it to the attention of the manager.. No calls, no email, no texts of apology.. Nothing.. They got my money.. They don't care how it impacted our lives. Had we stayed in a different room... Not on the main floor and at the end of the hall, this review would be different..

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear 62lilly, We would like to express our sincere apologies and we understand your frustration. We will address this issue. Thank you for staying with Best Western. We hope you give us another chance in the future, so that we can offer you a better room at our hotel. Fulya Johnson General Manager 719-576-2371 [email protected]

"Better than Expected - Would definately stay again!"

4
13/09/2017

This hotel was worth every penny! Kinda tricky to get to...on a little access road that runs parallel to the main road. Very conveniently located to many tourist attractions and restaurants and main stores. Shower is nice, sink is separate. Housekeeping is very good and they provide shampoo, coffee, etc and hair dryer. They provide towels for the pool at the pool. Plenty of free parking. Staff is very friendly and accommodating. They provide free flavored water in the lobby every day and free coffee and cookies every afternoon. Just ask for them. They have a great complimentary hot and cold breakfast every day in the little restaurant with TVs on the walls. We couldn't figure out how to work our air conditioner and they fixed it and gave us a Dr. Pepper and little bag of candy for our troubles. The bed was comfortable and the room was clean. We would stay again.

"Trip to the springs"

5
11/09/2017

Great place very clean and friendly staff. The pool and spa are amazing. The beds are comfortable. The shower is great. The Location is easy access to shopping.We had a great time and will stay here again. Thank you

"Convenient"

4
06/09/2017

This hotel is conveniently located next to I-25. That's good and bad. Freeway noise is inescapable. The building is clean and room very comfortable. Everything in the room worked perfectly and there are a lot of power outlets to charge things. The staff seemed steeled for trouble as they asked for lots of signatures for extra charges for doing bad things in the hotel. Nothing adverse happened in our stay though. Across the boulevard is an area with a lot of restaurants and shops, so why they security concern is not clear. Anyway, this felt like a good business hotel rather than a relaxing leisure hotel.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Geo60, Thank you for your time to leave feedback on TripAdvisor. We are glad to read that you enjoyed your room. You are correct we are close located to I-25 which is easy to access but could cause a little bit of noise when your room is located towards the highway. Also you are correct we are located close to some restaurants in this area. Again, thank you for choosing Best Western. Fulya Johnsonf General Manager 719-576-2371 [email protected]

"Excellent!"

5
06/09/2017

The King Suite was great! Two TV's, a microwave, couch, chair with foot stool, coffee table and desk with chair. Was worth every penny. Great staff, breakfast, pool, etc. Felt very safe in this location. Please presence was well known, not that they needed to be, but just well patrolled and busy area.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear TheodoreG69, Thank you for your valued time to leave feedback on TripAdvisor. We are thrilled to read that you enjoyed your overall stay. Also our entire team is committed to offer superior service during each guest stay so they feel welcomed and comfortable when away from home. Again, thank you for choosing Best Western. We hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Best Western Colorado Springs, CO."

5
06/09/2017

This BW is the best one I have ever stayed in. Close to all the best hiking trails in Colorado Springs. Clean rooms, comfortable beds, great showers and the employees were very helpful. I will be staying here on my next trip.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear marobP3840KM, We would like to thank you for your valued time to leave feedback on TripAdvisor regarding your stay. We are thrilled to read that you had a wonderful experience during your stay. It is important to our entire team to make each guest feel welcomed and comfortable during their stay. You are correct we are located close by to all kinds of hiking trails and attractions in Colorado Springs. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great breakfast"

4
06/09/2017

Excellent breakfast! Great desk staff! No elevator...?? Everything was clean and the bed was comfortable. The road in front is a little bizarre, watch your map. If you want a view, better ask at the desk.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear richarddJ9895KD, Thank you for you valued time to leave feedback on TripAdvisor. We are glad that our breakfast buffet was enjoyable and that the staff was helpful during your stay. We do apologize that we did not have an elevator to offer. Our staff is always there to help to carry your luggage up to the second floor. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great place to stay in S. Colorado Springs CO"

5
06/09/2017

Friendly & helpful staff. Nice large room. Motel is right next to a restaurant w/o drink service, but there is one within a short walk with everything. This was a great location for us as we were heading south.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear TEK47, Thank you for leaving feedback on TripAdvisor. We are thrilled to read that you enjoyed your room, our helpful staff and the wide variety of our breakfast buffet. We are also glad that you found a restaurant that you could dine in during your stay with us. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Business trip"

4
31/08/2017

Stayed here overnight on business. Rooms are clean and neat, bathrooms have been redone recently. The Hotel is an older hotel which shows on the outside, parking is kinda limited and areas appear to be dark and unlit. Front desk clerk was attentive and helpful, they do not have elevator access to the second floor so if stairs are a problem you might reconsider (may have been having issues with elevator I did not ask). Overall a nice stay even with the age of the property.

"perfect, great breakfast and staff"

5
29/08/2017

perfect. great staff and great pool, the kids loved the stay and said the best breakfast ever. The ladies doing the breakfast was too nice to me and my family. only problem i have is this survey coming up with 200 caracters

"Accomodating"

4
29/08/2017

Great accommodating on short noticed. Came into Colorado Springs and our hotel reservations were messed up at the hotel. We switch to the BEST WESTERN and was accommodated nicely. decent room and pool was fun. Best part was the breakfast staff. very energetic and seemed to enjoy their job. Thanks again.

"The "Best" hotel around"

5
28/08/2017

From check-in to check out, this was a pleasant experience. The breakfast was a breakfast for champions. We could smell the bacon wafting down the hallway. Room was spacious, clean and comfortable. Would definitely recommend checking this out

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear rhondatatom, We would like to thank you for taking your time to leave feedback on TripAdvisor. It is great to read that the check-in and check-out process was easy and that you had a pleasant stay. It seems like that you stayed in a suite which are our larger rooms. We are also glad that you enjoyed your breakfast. Thank you for staying with Best Western. We hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"BEST BREAKFAST IN TOWN & FREE !!!"

5
28/08/2017

Just can't beet the service and friendly aptmosphere, Indoor Pool & Jacuzzi, Internet Cafe, And Exercise Room, Who could ask for anything more? Other than a free Spa Treatment! Rooms were newly upgraded with Microwaves, and Refrigeraters, Coffee Pots, Irons, and a Hairdryer !!!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Malcolmw506, Thank you for your valued time to leave feedback on TripAdvisor. We are glad you enjoyed the service and the friendly atmosphere at our hotel. We are also thrilled to read that all the amenities at our hotel were satisfying and made your stay more memorable. Thank you for choosing Best Western. We hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Visiting Daughter that lives in Fountain"

2
24/08/2017

My wife and two sons stayed six nights there in two rooms. We could hear the room next to us. Our door was by an outside door and we could hear people use the outside door. We also heard outside noise.They tried to charge us over $1100 per room for six nights until my son commented about the multiple night discount. They tried to rip us off!!! Then we were quoted an average of $134 per night per room. My bill for one room was $889 for the six nights which was more than the quoted price. It simply was not worth the money we spent. The breakfast was good which was the only good thing about the stay there. DO NOT STAY THERE!!!!

"Very nice week"

5
23/08/2017

Loved the updated rooms and how friendly the staff was to us. Never stayed at BW before and we sure had a pleasant experience there. the breakfast was very good something different everyday and the two lady servers were very helpful and kind. The only problem we had was with the room keys but always someone there to help us, thanks for a wonderful week in Colorado springs

"One night stop, passing through COS"

4
21/08/2017

We stopped for one evening when passing through from Denver to NM. It was a pleasant stay. It is your basic hotel, the rooms are accessible from the inside, there is no elevator, however the front desk stated that if we needed assistance with our luggage, they'd be more than happy to assist us. The hostess working the breakfast was super friendly and worked really hard to make everyone smile. We would stay here again if in the area.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Donna F, We would like to thank you for your time by leaving feedback on TripAdvisor. We are glad that you had a pleasant stay during your travels at our hotel. You are correct unfortunately we do not have an elevator for our two story hotel, however our front desk agents are always willing to help to assist our guests. It is very important to us to make every guest feel welcomed. Our breakfast hosts take great pride in their work and it shows it every morning. Thank you again for staying with Best Western. Fulya Johnson General Manager 719-576-2371 General Manager

"Not Worth the Price"

3
20/08/2017

The cost for this hotel and other reviews had set my expectations far higher. The hotel wasn't bad, just not worth what they charge. Parking was good and so was the breakfast, I just wasn't impressed with the building. It was fairly old and you could hear ever other guest.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Corteney A, Thank you for your time to leave feedback. We do apologize that your expectations were not exceeded during your stay. We do hope you give us another chance when you come back to Colorado Springs. Thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Best Western Stay in Colorado Springs"

5
20/08/2017

The accommodations were very nice for a King Size Suite (Two Rooms) at a reasonable rate was more than accommodating with a separate area like a living area/office opening to a nice-size bedroom. There were TVs in both rooms as well as plenty of outlets. Very nice. The breakfast was also very good. The only issue I had was leaving for one night and checking out instead of keeping the reservation for the other nights. The staff member suggested this since there would be plenty of available rooms. We were under the impression that the price quoted when making the initial reservation would be the rate we would pay for that night. However, the price went up substantially, and they would not honor the quoted price. We decided to stay elsewhere for that night.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear 18leow, Thank you for your valued time to leave feedback. We are glad to read that you liked your accommodation. Unfortunately the rates do not stay the same for each day and they do fluctuate daily. We are also thrilled to read that you enjoyed our wide variety of the breakfast buffet. Our breakfast variety changes daily. We are looking forward to see you again in the near future, thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"I couldn't ask for more!"

5
13/08/2017

Best Western Plus has figured out what a serious road traveler wants. Foremost, The room has to be clean and it was. The bathroom was spacious WITH an exhaust fan that performed beautifully. Microwave, mini fridge, and a coffee station…all the essentials. Great full breakfast 6:30-9:30. Hot tub and Paul were clean, soothing and relaxing. Great location, walk 500ft to Walmart or Sam's Club (to replenish my supplies at a minimum cost) Washer and dryer worked great when they were cheap. The only criticism is the television wasn't in HD.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear tbrown0322, Thank you for your valued time to leave feedback on TripAdvisor. We are glad to read that you had a wonderful stay and that everything from your room and the amenities, breakfast and location as well the hot tub was pleasing. We thank you for choosing Best Western. We sure hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"6 night stay"

5
13/08/2017

Had a king suite which was wonderful for a longer stay. Room was very spacious. Pool and hot tub were nice. Breakfast was great. Hotel is in a good location and no street noise at night. Cookies at bedtime was a nice added touch!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear noell875, Thank you for your time to leave feedback on TripAdvisor. We are glad that you enjoyed your six night stay and that you liked the room with all the amenities. It is very essential to us that our guest have a good time during their stay. We are happy to be able to offer cookies in the evening and a large variety of breakfast in the morning. Again, thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Wake up refreshed"

5
11/08/2017

This was a great stay . Helpful staff from the front desk to the breakfast staff. Good clean room. Bathroom was clean and well stocked. Quiet room with not much outside noise very restful. Good laundry

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Peter and Lorna E, We thank you very much for your time to leave feedback on TripAdvisor. We are delighted to read that you had a great stay and that our front desk staff and breakfast attendance was able to make your stay even better. We hope you had the chance to see some of the attractions that Colorado Springs has to offer. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Cross Country vacation."

4
10/08/2017

We stayed 2 nights to visit Pikes peak and Garden of the Gods. The hotel is located right of the highway easy access .Quiet area.Not so hectic here worth the stay. Many places to eat and shop.I liked the area.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Eliseo C, Thank you for your time to leave feedback regarding your stay on TripAdvisor. We are pleased to read that you enjoyed your two day stay and that you got to visit the Garden of the gods. It is also wonderful that you were able to see Colorado's beautiful Peaks! We hope you stay with us again when you come to visit Colorado Springs. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Colorado Springs Vacation"

4
10/08/2017

Nice place, attentive staffing. A little difficult to navigate at first, tucked in behind some restaurants. The staff takes care of business, the overall condition was very clean and the shower was forceful, a rarity amongh hotel chains.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Bill H, Thank you for your time to leave feedback on TripAdvisor. We are glad that you enjoyed your shower and that the staff could make your stay comfortable. It is important to us that guest feel welcomed and comfortable in a clean and inviting environment. Thank you again for choosing Best Western. We hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"No elevator. "

2
09/08/2017

Rooms were clean but small . Walls were thin. No elevator so ask for first floor . My elderly mom had a hard time . Right off the highway and close to retailers and fast food chains . Parking lot is also very small .

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear charised2017, Thank you for your valued time to leave feedback on TripAdvisor. We do apologize for the inconvenience during your stay. We do also offer first floor rooms and our front desk staff is always committed to upgrade guest to the first floor if availability permits. We thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Nice staff, paper thin walls"

3
07/08/2017

Location immediately off the highway, close to restaurants and shopping like target. Hotel definitely needs updates and some sound barriers between walls. Seems to be gathering spot for Harley Davidson crowd.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear nazanin d, Thank you for leaving feedback on TripAdvisor. You are correct we are close to the highway which makes it easy to get to most of the attractions in Colorado Springs. We also do have restaurants in walking distance. We do apologize that your stay did not exceed your expectations but every feedback helps us to improve our hotel. We do apologize but we cater to a wide variety of guests because Colorado Springs is known as a big outdoor resort for hikers, bikers and other adventures. Again, thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Amazing!!!"

5
06/08/2017

I just want to say thank you to the 2 amazing guys working last night and the wonderful lady who checked me out this morning when the other hotel I was supposed to be staying was miserable and filled with cigarette smoke. Their customer service is amazing and as soon as I called they made accommodations for me and my boys after I was having a horrible night due to the other hotel. They helped out in every way possible and really turned me and my boys' night around thank you sooo much from the bottom of my heart!!!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear ChelseaD198813, First of all thank you so much for taking your time to leave feedback on TripAdvisor. We are very pleased that our staff could make your stay better after you had a bad experience prior staying with us. It is our priority to make every guest feel special and welcomed from the minute they stay with Best Western. We hope you have a good week. Again, thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Wonderful surprise "

5
03/08/2017

We are traveling by motorcycle and today was our 6th day on the road. It has been cold and windy and we were looking forward to our hotel. We arrived and checking in and were completely surprised by an upgrade to a King suite! The room is beautiful! They had a laundry and we were able to wash our dirty clothes. The staff was amazingly helpful and friendly!!

"Overall"

4
02/08/2017

The room was clean upon arrival. Front desk called to ask if room was ok. The breakfast was very good. Lots of selection. Would definitely stay at this hotel again. The restaurant in front of hotel was very good if you need to walk to eat out.

"July 31, 2017 9:30am"

5
31/07/2017

I would highly recommend this hotel. The room was big and clean. The breakfast was delicious and the staff was very helpful. My only complaint was the location. It was kind of hidden and hard to find.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear merryo364, Thank you for your time to leave feedback on TripAdvisor. We are thrilled to read that you would stay with us again and of course that you enjoyed your room and the overall breakfast buffet. You are correct we are a little bit hidden, although there are signs to our hotel in front of the Village Inn and by the Highway. Again, thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Good hotel"

4
31/07/2017

This is a good hotel but would be much better if it had an elevator for tired folks with a lot of luggage that have been on the road for 8 days. it was troublesome to carry 5 bags around and up stairs.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear dreameriwon1, Thank you for your time to leave feedback on TripAdvisor. We are glad you enjoyed your overall stay. We do apologize for all the inconvenience you had without having an elevator. Our front desk staff is always there to help and I'm not quiet sure if you were offered any help. We do thank you for staying with us. If you ever come back to visit Colorado Springs make sure you give us a call ahead of time, so we can plan to find your a room on the first floor. Fulya Johnson General Manager 719-576-2371 [email protected]

"Centrally located hotel"

4
27/07/2017

I stayed here 3 nights recently for a family reunion nearby. As there is no elevator I had a ground floor room across from the breakfast room which was a bit noisy early in the morning preparations. The bathroom was small and had a loud fan any time the light was on. The beds were comfortable but the room temperature was not. I could either have the a/c going at night on automatic or the fan steadily without a/c. It seemed stuffy in the room and the temps were hot outside. The breakfasts were good and the staff cheerful. I was able to add on an extra day to my stay and am glad of that as the location was very central to our activities. It is a bit awkward to find the entrance to the hotel as you have to drive through the parking lot of the Village Inn in front to reach it. Also there are no automatic openers on the very heavy double doors with a slight incline. A bit of a struggle for one person to handle the door and luggage at the same time.

Fulya J, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear ocenadeb. Thank you for leaving us feedback on TripAdvisor. On behalf of our entire team, I would like to apologize for your inconvenience during your stay. It is important to our entire staff to implement improvements to ensure we offer a better experience for guests in the future. Again, thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Horrible customer service"

1
27/07/2017

We stayed here while we were headed back to ft Riley and the customer service is appalling . The lady working the desk threatened to kick us out no matter the time if our baby cried again . Mind you he only cries for about 5 minutes before our threatening phone call. We could hear people doing things we wouldn't want our children to hear but they were more concerned about a baby. I will not ever stay at a best western again or any hotel that is a part of their chain .

"Great place to stay"

5
23/07/2017

Everything about this place is great. The staff is super friendly and helpful. We are on motorcycles and they let us park under the awning. The room are very clean. The beds are extremely comfortable. I would recommend this place to anyone and would stay here again myself.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Travelingsoul13, First of all we would like to thank you for taking your time to leave feedback on TripAdvisor. It is wonderful to read that you had a great stay and that our staff made your stay special. Our entire team is committed to make every guest stay memorable and welcoming. We are also glad that you enjoyed the comfort of your bed because it is very essential to get a good nights rest during travel. Again, thank you for staying with us we hope to see you soon again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Very nice hotel in a great location"

5
23/07/2017

Loved staying here while visiting Colorado Springs. The staff was very helpful and we were able to store our bags since we arrived early. The location is very convenient to I 25 so getting around the area was easy. The room was clean and had been updated. The comfort of the bed was excellent. Really like the way the breakfast buffet was set up. There was staff available to help with choices and clean up.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Carol B, Thank you very much for your time to leave feedback regarding your stay on TripAdvisor. We are very pleased to read that you loved staying with us during your Colorado Spring Visit. We enjoy reading that our breakfast buffet was set up the way how you preferred it and that your room was excellent. It is very important that our guests feel taken care off during their time away from home. Again, thank you for staying with us! We hope you come back to stay with us when you come to visit Colorado Springs. Fulya Johnson General Manager 719-576-2371 [email protected]

"One Night In Pueblo"

5
20/07/2017

Don't know why this Best Western is not a Best Western Plus. At this motel you get treated like you are the most important person around. Great place to stay. Room was clean and the beds were really comfortable. Staff was friendly, helpful and efficient. Breakfast was pretty good, too.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear 541kathrync, Thank you for your valued time to leave feedback. We are very pleased to read that you felt welcomed and cared during your stay. It is very essential to our team to help were we can. We would like to see you again in the near future. Again, thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"No handicapped parking"

3
19/07/2017

I was a little disappointed in this facility. My husband is in a wheelchair and there is no handicapped parking. Each time we left or returned, I had to come to the front entrance, get him out the car and then go park. That was inconvenient to say the least. The door to the lobby is a little narrow and hard to maneuver a wheelchair through. Even though the staff could see me struggling to get him in, they just watched and were not very helpful. The room was clean and the rate was good, so I guess I shouldn't complain, it's just hard to believe that in this day and age there wasn't at least one handicapped spot, even though there were handicapped rooms!

"Great rooms and service"

5
19/07/2017

We stayed two nights in Colorado Springs. After a night in a very bad motel, because we were told that this hotel had no vacancies we got a room the next morning. I had booked and paid for the room online and check in was a breeze. We got settled in to the room as we got a phone call from the front desk asking if everything was to our liking. In the morning we also enjoyed the breakfast they offered. Very pleasant stay, just sad that we didn't get to stay there for both nights.

"Clean affordable hotel near Airport"

4
19/07/2017

This hotel was clean and the hotel staff was very friendly and helpful. The pool/ hot tub area was great for the kids. This hotel is affordable and close to the airport. I would recommend this hotel for travelers looking for a quick stay near the airport.

"Large rooms/suites at reasonable prices -"

4
18/07/2017

Good place to stay while in Colorado Springs. Easy access - right at I 25, Exit 138. Easy access to most tourist attraction. Large rooms/suites with a sitting area, an office desk and a large bed! Breakfast buffet is also very good and included in the room rate. Can be recommended wholeheartedly.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Otto B, Thank you very much for your time to leave feedback on TripAdvisor. We are pleased to read that you enjoyed your suite and the amenities. It is wonderful that you got to eat breakfast and got to visit some attractions close by. Again, thank you for staying with Best Western. We hope you come back to visit us, if you are in the area! Fulya Johnson General Manager 719-576-2371 General Manager

"Clean rooms and lobby"

4
11/07/2017

Stayed with my husband and kids. Location wasn't exactly what I was looking for but the hotel was very clean, friendly staff, great breakfast crew. Pool area was fun for the kids. Front desk staff was very pleasant and helpful

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear marileenandbrag, Thank you for your valued time to leave feedback on TripAdvisor. We are glad that you were pleased with your stay. With the breakfast staff and the front desk staff even though the location was not what you had expected to be. We are also happy that your children got to use the indoor pool. Again, thank you for staying with us. We hope to see you when you come back to Colorado Springs. Fulya Johnson General Manager 719-576-2371 [email protected]

"They are GREAT"

5
07/07/2017

The staff and management were extremely helpful. Myself and my crew stayed here for about 6 months. We were treated like family. The location is extremely convenient to Fort Carson and the downtown area.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear dsdesignsllc, First of all our entire team would like to thank you for staying with us and taking the time to leave us feedback on TripAdvisor. We are very pleased to read that you felt welcomed and like family staying with us during your length of time. We are glad you got to finish all your work at Fort Carson but we do hope to see you again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Rude front desk"

2
06/07/2017

The employee during check in was rude and very short with me when I tried to check in 20 minutes early after a 10 hour car drive. The same employee was rude when I requested a replacement door key. Unfortunately, the choice of hotel was not mine during this group trip or I would have likely changed hotels immediately after my check in experience.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear williamsZ13760I, First of all thank you for leaving feedback on TripAdvisor regarding your stay. We do apologize that we could not check you in early. Our general check in time is not till 3:00 pm and we have been very busy to be able to offer any early check in. Our front desk agent had to wait till the rooms were inspected by our housekeeping staff. We also apologize for the inconvenience that our agent mistakenly made you a key card with one day only instead recognizing that you belonged to the group. I hope though that you enjoyed the afternoon snack, that was organized for the group only and that you were able to use the breakfast area for the get together in the evening. Again, thank you for staying with us. Fulya Johnson General Manager 719-576-2371

"Mini vaca"

4
04/07/2017

Great location! Restraint & shopping near! Just off HWY 24 for a mountain trip! Also Judy off I-25 for a cross country trip or to go to Denver! Also many Colorado Springs tourist spots are near! Staff polite! Breakfast was nice to have!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear JeandP1474GM, Thank you for leaving feedback regarding your stay on TripAdvisor. We are pleased to read that you liked your stay at our hotel. We are also glad to read that you enjoyed your breakfast. Again, thank you for staying with us. Fulya Johnson General Manager 719-576-2371 [email protected]

"Nice hotel - Executive might be overreach"

4
02/07/2017

The staff was great, the room very comfortable. I am not sure I would use the word "executive" with the hotel. Hard to get to it, through parking lots??? no sign on the road indicating the exit #. Directions on my phone were horrendous.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear CyG, First of all thank you for your time to leave feedback on TripAdvisor. We are happy to read that our front desk staff was able to help and that your liked your room. You are correct we are kind a hidden behind the Village Inn, however there is a huge billboard on the side of the highway and at the entrance way by Village Inn showing you the direction. We do apologize for the difficulty of finding us. Thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Clean and comfy!!"

5
01/07/2017

Most comfortable beds!! Room was spacious and had everything we needed. Refrigerator and microwave. We were traveling with 3 other couples and were able to have everyone over to our room for a beverage.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Marielsma206, Thank you for your valued time to leave feedback regarding your stay on TripAdvisor. We are thrilled to read that our front desk staff and your room was satisfying throughout your stay. You must have booked one of our bigger rooms that our hotel has to offer and we are glad that worked for you. Thank you again for staying with Best Western, we hope to see you back at our hotel. Fulya Johnson General Manager 719-576-2371 [email protected]

"Not worth the money"

2
30/06/2017

Average MOTEL in seedy location. Cramped room smelt of foul musty odor and left much to be desired. Only positive was the bed was surprisingly comfortable and the hot breakfast was decent. PSA, the A.C. doesn't work in room 210.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear 06Z144UZdavidg, Thank you for leaving feedback on TripAdvisor. Our entire team apologizes that your stay was not satisfying. Thank you for letting us know about the A/C our maintenance staff will definitely make sure that the unit works. Thank you for staying with Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"An average stay in a standard hotel"

3
26/06/2017

I am not sure how Best Western rates its hotels. Is executive inn and suites better than average? This one isn't. Just an average hotel in a standard location. Room was ok, clean. Bed was alright. Internet worked. But there was nothing outstanding or executive about it.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Mrs. T, Thank you for your time to leave feedback on TripAdvisor. We are sad to read that you did not enjoy your stay at the hotel. We always look at ways to improve the quality of our hotel. Thank you for staying with us! Fulya Johnson General Manager 719-576-2371 [email protected]

"Great Stay"

5
25/06/2017

Great Stay and the staff very helpfull and considerate. Both times was able to check in early. I very much appreciated that. Rooms very nice and comfortable. Very clean. My next trip I will plan on staying at the Junction City Best Western. Thank you for a wonderful stay both times. This is also a great location.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear rphinkle1, Thank you very much to leave feedback on TripAdvisor. We are glad to read that you had a wonderful stay and that we were able to check you in early both times of your stay which is not always easy during our busy season. We are also pleased that you enjoyed the comfort of your room. We hope you will have a great stay at Junction City and will stay with us again in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great stay"

5
24/06/2017

This was a great place to stay. It sets back off the busy hiway but is easy access. Melissa & Mike were at the desk. They were very helpful & great ambassadors for this motel. The room is clean and love having 2 tvs in our suite. We'll be back in a few days on our way home and look forward to staying again. Shower water pressure is fantastic!! Looking forward to breakfast in the morning. Like having "little necessities " for sale if needed!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Momma12345678, We appreciate your time for leaving feedback on TripAdvisor. It is very pleasing to read that our front desk staff Melissa & Mike were very helpful during your stay. We will make sure to let our staff know that you enjoyed their help and service. It is very important to our entire staff at the hotel to offer superior service during the stay of each guest. Thank you for choosing Best Western. We hope to see you soon again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Commendable Hotel"

5
24/06/2017

Friendly and accomodating staff. Facility amenities were properly maintatined and serve guest as expected; Room maintainance / Housekeeping services are commendable; Just suggestion is that hoping other guest can be considerate with other guest re: noise cause you can hear voices from one room to another even the doors are closed;

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear V3770KNjeffreyc, Thank you for your valued time to leave feedback on TripAdvisor regarding your stay with us. We are thrilled to read that your stay was very satisfying and that all the amenities worked for you. We will make sure that maintenance and housekeeping will know about your great overall experience. Thank you again for staying with us, we are looking forward to see you back in Colorado Springs. Fulya Johnson General Manager 719-576-2371 [email protected]

"Perfect for the evening"

4
21/06/2017

This was one stop of many in the recent weeks. Staff was helpful and courteous. No trouble with check in/check out. Rooms were clean and comfortable. Didn't try the pool and slept through breakfast. This was the first Best Western we stayed at that asked for a deposit but it wasn't any additional trouble.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear ery123456, Thank you for your time to leave feedback on TripAdvisor. We are glad to read that your check in/check out was smooth and that you enjoyed your stay with us. Thank you for choosing Best Western. We hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Nice, but no elevator "

5
20/06/2017

The hotel staff is very friendly. Hotel is very clean and nicely decorated. Only negative is no elevator which is important when you have alot of luggage. The pool is inside and very nice and well kept. Mattress was very comfy.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Tearsa S, We appreciate your time to leave feedback on TripAdvisor. First of all we would like to apologize for any inconvenience you had by not having an elevator. We are pleased that the rest of your stay was nice and comfortable. Again, thank you for staying with us. Fulya Johnson General Manager 719-576-2371 [email protected]

"Very nice"

5
18/06/2017

Nice, clean hotel. Excellent hot breakfast and pleasant, friendly staff. Laundry facility available. Note: two floors and no elevator so ask for first floor if you can't do stairs. Close to freeway and two miles to the Broadmoor. I would use again.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Paula P, We appreciate your time to leave feedback on TripAdvisor. It makes us happy to read that you had a very pleasant stay and that you enjoyed your room and all the amenities during your stay. You are right, we are located close to the highway and the Broadmoor. We are looking forward to see you again! Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Best Western- Colorado Springs"

5
15/06/2017

We had a very good stay at this hotel. The front desk personnel were very friendly, courteous and helpful. The room was clean and the bed was comfortable. Breakfast was outstanding. There were scrambled eggs, breads, bacon, sausage, muffins, waffles, biscuits & gravy, and much more. The hotel is located close to the interstate and many site seeing places.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear MJP130, Thank you very much for your time to leave feedback on TripAdvisor regarding your stay. We are glad to read you had a great stay with us. We are happy that our staff was welcoming and helpful and that our rooms were comfortable. Our entire team is committed to offer superior customer service during a guest stay. It is also wonderful that you got to enjoy our large variety of items at our complimentary breakfast each morning. You are correct we are located close to many attractions that Colorado Springs has to offer. Thank you for staying with us, we hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Best Western - Colorado Springs"

5
15/06/2017

Everyone of the employees was very friendly and helpful. The room was clean and the bed was comfortable. The hotel is close to the interstate and many places for site seeing. The breakfast that they offer is outstanding. They offered eggs, waffles, a variety of breads, muffins, biscuits & gravy, juices, milk, bacon sausage and more.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear MJP130, Thank you for your valued time to leave feedback on TripAdvisor. We are very pleased to read that you enjoyed your stay, especially the breakfast items that we offer. We do have a variety of items just to ensure that every guest has a different choice. Also it is very important to our entire team to keep a clean, welcoming and friendly environment for our guests. We are located pretty central and have several restaurants in walking distance and the attractions are not to far from our hotel. Thank you for choosing Best Western, we hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Good Hotel and Great Breakfast"

5
14/06/2017

Good Staff. I want to note that breakfast was one of the best breakfasts at any hotel. Food was perfect and staff was great. Nice indoor swimming pool and spa. Located almost all the way at end of street.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear VermilionGuy, We do appreciate your time to leave feedback. We are glad you enjoyed your overall stay and that the breakfast variety was pleasing to you. It is wonderful that you got to use the indoor pool and hot tub. You are correct we are located behind to breakfast joins. Again, thank you for staying with us. We sure hope to see you in the near future! Fulya Johnson General Manager 719-576-2371 [email protected]

"Nice hotel, but NO ELEVATOR"

4
12/06/2017

This is a nice two story hotel, but we were surprised to find there was NO ELEVATOR! May not have usually been an issue, but I had a broken ankle and was wearing a boot and the stairs were a problem. They try and put people with physical handicaps on the first floor, but those rooms were all sold out. There was a nice, hot breakfast but the eating area was VERY tiny.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Robin M, Thank you for your valued time to leave feedback regarding your stay on TripAdvisor. We do apologize that the front desk agents could not place you on the first floor because of availability reasons. We are very committed to make sure that every guest feels welcomed and satisfied during their stay. We still hope you did enjoy your stay. Thank you for choosing Best Western. Fulya Johnson General Manager 719-576-2371 [email protected]

"Great breakfast"

5
11/06/2017

Room was good, clean, all that, but what sets this hotel apart is the employee who serves breakfast. They are both nice and polite, but one of them (I heard her name and wish I could remember it) treats this job as if it is the most important job in the world and each person who comes in is the most important guest in the world. It's quite refreshing. The food is good too.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear robindJ9662GW, First of all we would like to thank you very much for your valued time to leave feedback on TripAdvisor. We are pleased to read that you enjoyed our breakfast buffet and that our breakfast attendants made you breakfast even more special during your stay. We will make sure to let the breakfast attends know how much you enjoyed them. Thank you for staying with us, we hope you will come back in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Colorado Springs Trip for Air Force Academy Graduation"

5
01/06/2017

Outstanding service by everyone who works for the property. Could not have enjoyed our stay there more! Would recommend this property to all who are looking for a great location in CSC and want excellent service from their hotel!

"Quick Stay"

5
01/06/2017

The breakfast host was chatty and happy to be there. The rooms were very nice. Unfortunately for us, we didn't plan far enough ahead and ended up in a king suite for 4 people. The couch does NOT have a pull out bed and was hard to sleep on. Other than that, the stay was good.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear CharlyZeiler, Thank you very much for your time to leave us feedback on TripAdvisor. We are very pleased to read that you enjoyed your room. I'm not sure if the Front Desk Agent were aware that you needed a bigger room, we would have you placed in a larger room. It is wonderful that you liked the complimentary breakfast and that our breakfast host was attentive. Again, thank you for staying with us. We hope you will stay with us again! Fulya Johnson General Manager 719-526-2371 [email protected]

"Not a good experience"

2
31/05/2017

Reported s problem and was told it was old and hadn't worked for a while, no fan in the bathroom. Rooms are crowded. Air conditioner did not cool the room. Would not recommend this hotel. Not what I expected from Best Western.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Colleen M, First of all thank you for your time to leave feedback on TripAdvisor. I would like to apologize for all the inconvenience during your stay. I will make sure that the maintenance staff looks into the issue with the fan and the A/C unit. Thank you for staying with us. Fulya Johnson General Manager 719-576-2371 [email protected]

"Peace"

5
29/05/2017

What a hidden gem of a stay. Comfortable beds, great housekeeping, good breakfast and a nice exercise room to burn off the calories. The folks at the front desk were wonderful. A billing problem was resolved with great care. Ms. Fulya Johnson was very patient and courteous with our check-out error.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear tominator2017, We would like to thank you for leaving feedback on TripAdvisor. We are very thrilled to read that you enjoyed the comfort of the beds, the cleanliness of your room and our breakfast bar. Also we were glad to be able to open back up the exercise room after some of the equipment had to get fixed. I'm glad i was able to fix your bill at check out. Again, thank you for staying with us, we hope to see you back again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Great!"

5
29/05/2017

I have stayed in the Motel 3 times and it is great. The rooms are large and clean. The breakfast and breakfast staff are great. The front dest is always helpful. It is one of my favorite places to stay.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Maria B, Thank you for taking time to leaving a review on TripAdvisor. We are glad that you had a great stay and are a returning guest. Again, thank you for choosing Best Western. Hope to see you soon again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Location, location, location!"

4
25/05/2017

The hotel was just off 25 so it was fairly easy to get in and out of and if it hadn't been for all the construction it would have been easier! The room was a little narrow so it was a bit difficult to maneuver around in at times. The bed was comfortable though and we didn't spend a lot of time there! The pool and spa were great and we had it all to ourselves both times we went!

"Best Western - Colorado Springs Stay May 2017"

5
25/05/2017

Staff were friendly and helpful. The complementary breakfast was delicious. Rooms were very clean and cozy. Would definitely recommend this hotel to family and friends staying in the Colorado Springs are.

"Convenient location"

3
22/05/2017

This property is well located, close to World Arena and I-25. No elevator which makes lugging your bags upstairs difficult. Staff is friendly and free breakfast is pretty good. Workout room is tiny and equipment was not working while I was there.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear jenniferb59937, Thank you for your time to leave feedback on TripAdvisor. We do apologize for the inconvenience that our hotel is not equipped with an elevator. We are glad that you enjoyed our wide variety of the breakfast buffet. Again, thank you for staying with us. Fulya Johnson General Manager 719-576-2371 [email protected]

"Good service, friendly staff"

5
15/05/2017

The rooms are clean and comfortable. The staff is courteous and considerate. The breakfast staff is exceptional! They are very friendly and say good morning to everyone. They made sure everything was kept stocked up and the food was very good. We had a good experience here and I would recommend this hotel.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Lori B, Thank you for your valued time to leave feedback on TripAdvisor. First of all we want to thank you for your positive feedback. We are glad to read that everything from the comfort of your room and the overall service of the staff was satisfying to you. Also we are happy that you enjoyed your breakfast our team at the breakfast is definitely very upbeat and loves to provide superior guest service. Again, thank you for staying with us. We sure hope to see you again! Fulya Johnson General Manager 719-576-2371 [email protected]

"Great place and great location"

5
14/05/2017

In town for a Spartan event at Fort Carson. The hotel was convenient, clean, comfortable and a good value. The staff was friendly and helpful. Beds were fantastic after a long day, and the pool was refreshing.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Michelle P, We appreciate your time to leave feedback regarding your stay. We hope you had also a fun time at the Spartan Race. We are glad that you enjoyed our comfortable and clean room. Our entire team is always committed to offer excellence service to our guests. It also is very great to read that the pool was just the right thing after a long race. Thank you for choosing our hotel. We hope to see you at next years Spartan Race. Fulya Johnson General Manager 719-576-2371 [email protected]

"No Elevator, not really an exercise room either"

2
05/05/2017

Clean, kind yes, but I drove out of my way to stay where I assumed they would have the amenities I require, not here! NO Elevator nor luggage carrier upstairs. No operable tread mill, no weight/resistance machines what-so-ever. I have been taught a lesson by BW. Check the place out before you stay. I would have NEVER stayed there had I know either of these things!

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Jeffreymarkm, Thank you for leaving feedback on TripAdvisor. Our sincere apology that you were not aware of the non existing elevator. Our front desk associates always try to do their best to accommodate our guests as well as they can. We do also apologize for the inconvenience that the treadmill was still getting fixed during your stay. Unfortunately our gym is not big enough to hold any weights or resistance machines. Again, thank you for your stay. Fulya Johnson General Manager 719-576-2371 [email protected]

"A pleasant surprise!"

5
03/05/2017

Very nice stay at a very clean hotel. Brought our grandkids here to spend a weekend and we were not disappointed. Close to kid friendly restaurants mall and places to go. They enjoyed their stay and the only downside was that it was a little hard to find but once we were there everything was so easy.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear RonnieP450, We appreciate your time to leave feedback on TripAdvisor. We are very pleased to read that you had a wonderful time with your grandchildren during your stay at our hotel. Our entire team is very committed to make every guest feel welcome and comfortable during their stay. We do however apologize that you had a hard time finding us, you are correct we are a little hidden behind two breakfast joints. Again, thank you for staying with us! We hope to see you back again in beautiful Colorado Springs. Fulya Johnson General Manager 719-598-7500 [email protected]

"Nice"

3
02/05/2017

Comfortable, clean. But the LONG HALLWAYS and no elevator will prevent me from staying there again. It was very hard getting my few pieces of rolling luggage up to my room and staff didnt offer to help.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear donnadunn, First of all we would like to thank you for your time to leave feedback regarding your stay on TripAdvisor. Our entire team apologizes for the inconvenience with the not existing elevator and that our front desk agents did not offer help with your luggage. Usually the front desk agents are very helpful and welcoming when it comes to customer service. We will definitely address it. We hope you give us another chance in the near future. Thank you for choosing our brand hotel. Fulya Johnson General Manager 719-576-2371 [email protected]

"Business Trip"

4
30/04/2017

My stay at this hotel was wonderful. The customer service was superb and the breakfast staff seem to bring a smile to everyone's face. My bath room had a delightful rain style showered and had been recently remodeled. My room was clean, and perfect. I slept peacefully in the wonderful bed. Overall, everything was fantastic. The only two things I would forward traveler's about is their is no elevator to the second floor. (That was not a problem for me.) Also, when it snowed the parking lot was never cleared. Thus I had to go out in the snow to dig-out my rental car and the main driving path was a muddy, slushy mess. It was difficult task to accomplish in my slack and heels. This is the only reason I did not give them five stars. I would stay there again anytime I am in town.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Annie O, Thank you for your valued time to leave us feedback on TripAdvisor. I'm glad that you had an overall enjoyable stay. It is very important to our entire team to offer a clean and a friendly and an overall welcoming atmosphere during each stay. We do apologize that our snow service did not come in time to clean the parking lot. Thank you again for staying with us. We hope to see you in the near future. Fulya Johnson General Manager 719-576-2371 [email protected]

"Visit in Colorado Springs"

5
27/04/2017

The Hotel staff were very friendly and accommodating. The free breakfast was really good every morning and I loved having coffee or tea available 24 hours a day. The room was pleasant and clean. Location was great - close to lots of conveniences and easy access to highway.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear Nanalockettx4, Thank you for leaving feedback on TripAdvisor regarding your stay. We are excited to read that you really enjoyed your stay. You are right, we are very convenient located to the highway which leads you to most of our attractions in the area. We are also glad that you enjoyed our breakfast variety during your stay. Again, thank you for staying with us. Fulya Johnson General Manager 719-576-2371 [email protected]

"Motel Feel with Poor Front Desk Staff"

2
18/04/2017

This property looks and feels like a motel and not a hotel. The front desk staff were unhelpful and unpleasant. I had reserved a Suite with 1 king bed and was given a standard room. Upon returning to the front desk to correct this, I was spoken to very rudely and told there was nothing that could be done. I was not given another room option nor was I given a price reduction for the lower quality room I was given. The layout of the bathroom is poor and the air-conditioning only worked sporadically. Noise carries a lot in the halls and between walls, so I would advise you bring ear plugs if you stay here.

Fulya J, Manager at Best Western Executive Inn & Suites, responded to this review
Dear AFB1978, Thank you for your valued time to leave feedback on TripAdvisor. Our entire team apologizes for all the inconvenience during your stay. We are always committed that our guest feel welcomed and comfortable during their stay, in this case we will look into that issue. Again, we do apologize and hope you give us another chance. Fulya Johsnon General Manager 719-527-2371 [email protected]

"Great Stay"

5
18/04/2017

Stopped by on our way to New Mexico. The employees at the front desk where very helpful and accommodating making us feel welcome. There was space so they offered to let us park our motorcycle under cover which was an unexpected gesture. The breakfast in the morning was well prepared and presented. I will definitely be staying at Best Western after this experience.

Fulya J, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear patrickmo01, First of all thank you for your time to leave feedback on TripAdvisor regarding your stay. We are glad that our front desk agent were able to help you with your motorcycles. We are also very pleased to read that you enjoyed your breakfast and that you would come back to stay with us. Thank you for choosing our hotel brand. Fulya Johnson General Manager 719-576-2371 [email protected]

"Very pleasant place to stay. Clean and Comfortable"

5
17/04/2017

Enjoyed our stay there we were there for Doctor appointments. Room was clean and comfortable. Stayed there before by choice, price is right and within our budget. Staff very friendly and helpful. Would stay there again.

Fulya J, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 213dellaw, Thank you for your valued time to leave feedback on TripAdvisor. We are glad to read that your stay was comfortable and you felt welcomed by our staff. We hope everything went well with your Doctor appointment as well. We hope to see you again! Thank you for choosing our hotel. Fulya Johnson General Manager 719-576-2371 [email protected]

"wonderful hotel"

5
27/11/2016

Our stay at the Best Western in Colorado Springs was outstanding. Breakfast was top of the line. We needed assistance several times and the staff went out of their way to assist us. We would definitely stay there again.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Judith P, Thank you for taking the time to review us on Tripadvisor. I am thrilled to read that you enjoyed your recent stay with us. Our staff take great pride in taking care of our guests and I will make sure to relay your review to the entire team. I am happy to see that you enjoyed our variety at breakfast. Again, thank you for your kind review and we do hope to welcome you back real soon. Nicki M Operations Manager 719 576 2371 [email protected]

"very nice stay"

5
23/11/2016

This hotel is very nice! The staff is very friendly. The rooms were very clean and comfortable. It is near a lot of restaurants and things to do. My one complaint which the hotel has no control over is that there is construction happening in the area, which can make it hard to get in and out of the hotel.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear CMS8302, Thank you for taking the time to leave us a review on Tripadvisor. I am happy to read that you enjoyd your recent stay with us. Hopefully you did get to enjoy some of our local attractions while staying in our beautiful city.I am happy to report , that the construction has been finished and I do hope that you will give us another visit real soon. Again, thank you for your kind review. Nicki M Operations Manager 719 576 2371 [email protected]

"First visit"

5
23/11/2016

This location was great for the price, hot breakfast , clean and quiet rooms. Very friendly staff, good location near shopping, nice view of Cheyenne Mountains. best of all non smoking facility and very clean

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Myma M, Thank you for taking the time to leave us a review on Tripadvisor. We are happy to read that you enjoyed your recent stay with us. Our Hotel went 100% smoke and pet free during our last major renovation. Thank you for noticing also our friendly and helpful staff.I do hope you had the opportunity to explore some of our local attractions while in town. Again, thank you for your kind review and we do hope to welcome you back real soon at our Hotel. Nicki M Operations Manager 719 576 2371 [email protected]

"BW Executive Inn & Suites"

4
21/11/2016

very friendly check in. Very friendly helpers at breakfast. Comfortable beds, nice shower, fair price. Breakfast isn't great, but I don't expect it to be. I'm fine with fruit, cereal, and coffee. Oh yea, free coffee and tea 24/7 and they have honey!!!! Love this! Indoor pool and jacuzzi too.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear losinginla, Thank you for taking the time to leave us a Tripadvisor. We are happy to see hat you enjoyed your recent stay with us.Our team strives to deliver an exceptional guest experience, and I am happy to read, that we did just that. Again, thank you for your kind review and we do hope to welcome you back real soon. Nicki M Operations Manager 719 576 2371 [email protected]

"Bummer about the noise but the place is well run and worth staying at"

4
20/11/2016

The place was full of youngsters who were pleasant but energetic, throughout the evening. We were tired and hoping to get a nap in the PM, but that was not possible. Not the fault of the hotel, just bad luck on our part, I suppose. The overall staff is very polite and enthusiastic, particularly the ladies serving breakfast - a sheer delight! (the staff members, but breakfast was fine as well....)

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear elkabelka, Thank you for reviewing our Hotel on Tripadvisor. We are happy to read that you enjoyed your stay with us. I will make sure to share your comments with the entire staff. I do apologize that some of our guests were louder then normal. Again, thank you for your review and we do hope to welcome you back in the near future. Nicki M Operations Manager 719 576 2371 [email protected]

"Good Location for a good price"

4
19/11/2016

Location was right off the highway so it was easily accessible to lots of locations and sights. The rooms were very nice and wifi worked great. Breakfast was very good also and the people were very friendly. The only thing that I didn't like was that my room was upstairs next to the open area that was the check-in and the breakfast area so in the morning it was loud with all the people getting breakfast.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Jr.Y Thank you for taking the time to review us on TripAdvisor. My staff and I appreciate your kind comments about your recent stay with us. Thank you for mention our fantastic breakfast, since we are trying hard to please our guest while staying with us. Again, thank you for your kind review and we do hope to welcome you back real soon. Nicki M Operations Manager 719 576 2371 [email protected]

"visiting a friends band needed a place to stay"

5
19/11/2016

Nice room clean well kept staff was very friendly informative price was great especially for a not having a reservation quiet atmosphere wonderful service a good hot breakfast overall a very nice stay

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Joshua H, Thank you for taking the time to review us on TripAdvisor. I am thrilled to read, that you enjoyed your recent stay with us. We are trying hard to provide an exceptional guest experience and I am happy to see that we were able to do so. my team and I hope to welcome you back real soon.Again, thank you for your kind words. Nicki M Operations Manager 719 576 2371 [email protected]

"Great staff and Clean room."

5
18/11/2016

My stay at this Best Western was very good. The room was clean, wonderful employees, and the breakfast was good. Front desk personnel were very nice and friendly, the ladies that work at the Breakfast Area were awesome and super sweet.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear mdejesus2016, Thank you for taking the time to review us on TripAdvisor. I appreciate your comments about our Breakfast Ambassadors and will make sure to relay your comments to them. In our business it is very important to be greeted in the morning with a smile and the right attitude. I am thrilled to see that our whole entire staff delivered on this. We hope to welcome you back real soon again. Again, thank you for your kind review. Nicki M Operation Manager 719 576 2371 [email protected]

"Pleasant staff and clean environment."

4
16/11/2016

My experience at this Best Western was very positive. The staff was very kind and accommodating. I needed to make a change to my room and they were very helpful in making the change. The rooms were clean and the beds were comfortable.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear hastings,2015, Thank you for your kind review here on TripAdvisor. I am happy to read that our staff responded promptly and curiously to your request. We take pride in delivering a superb guest experience. Thank you again, for your kind review and we do hope to welcome you back real soon. Nicki M Operations Manager 719 576 2371 [email protected]

"Convenient but a Little Off"

3
13/11/2016

Great location , super convenient to Broadmore area as well Cinemas. Behind Denny's . Service was friendly and helpful. Room was okay, nice bathroom. Issues were, heavy smell of marijuana outside. Room walls really thin had to have neighbors lower TV at 6 AM. Still was audible as were voices, showing walls being too thin. Breakfast typical nice BW fare. Parking mostly in back which was also a little scary at times.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Etmatola, Thank you for reviewing our property on TripAdvisor. It is nice to see you enjoyed your stay with us. Our location is close to many great attractions that Colorado Springs has to offer. We hope you were able to enjoy some of those great attractions while you were here. We are sorry that you encountered some noise issues during your stay. We hope that was addressed promptly once front desk was notified. Our parking lot surrounds our entire building so guests can park in close proximity to their room. We also have lighting throughout the entire property. We apologize that the parking did not meet your expectations. Thank you again for choosing our property and Best Western. Celeste M Guest Relations Manager

"Good option, good value"

4
12/11/2016

I thought the hotel provided a good value compared to other hotels in the area. It was close to Broadmoor hotel. I liked the fact that the room had a refrigerator and microwave. The breakfast was very good and varied each morning. The pool is nice. The gym is very small and does not have weights but has 3 aerobic machines.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Linda K, Thank you for taking the time to review our property on TripAdvisor. We are very happy to see you enjoyed your stay with us. We are always trying to make sure we offer a good variety for our guests during breakfast service. It's always nice to have options. We are sorry to see our fitness facility did not meet your needs. We will have to look into your suggestion of offering a weight option. We hope your visit to Colorado Springs was fun! There are so many amazing attractions to visit in the area. We hope you will come back and see us soon. Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"Excellent"

5
10/11/2016

Wonderful stay, friendly staff, and very clean. Little unhappy about the elevator being broken and having to walk up the stairs with all of our luggage, but the stay was great. Office staff were friendly, and made great conversation.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 625hillarym Thank you for reviewing us on TripAdvisor. We are very happy to see you enjoyed your stay with us. We aim to exceed our guest expectations with superior service. We would like to apologize about the elevator situation. We actually do not have an elevator at this location. We hope you were able to enjoy Colorado Springs and all of the beautiful attractions it has to offer. We hope you are able to come back and see us soon. Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"Good stay"

4
05/11/2016

Good price, easy to find, WAY comfy bed, clean comfy room and very friendly staff! The free breakfast was good, nothing exceptional, but got the job done. We found the environment quiet which is not always the case with motels. Just a side note to those who are looking for a 420 friendly place: this is NOT the case here. Although recreational weed is legal in Colorado, it is verboten ON THE PROPERTY and you will sign off on this at check in.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Bladedakota, Thank you for the kind review on TripAdvisor. It is very nice to read that you found our hotel comfortable and clean. We are always aiming to exceed our guest's expectations and offer great guest service. We hope you were able to enjoy some of the beautiful sights of Colorado Springs. The COG railroad is always a guest favorite. We look forward to seeing you again on your return to Colorado Springs. Celeste M Guest Relations Manager

"Good family hotel"

4
04/11/2016

We have family in the Springs and have tried several hotels, looking for one that was a good fit for all ages. We've stayed here twice now and were pleased with experience. Service is professional and friendly -- once the desk clerks were encouraging people to step out of the lobby to see a lovely rainbow. Breakfast offerings are above average with both hot and cold choices, and when things run low, they are promptly replaced. Nice pool, ample parking, washers and dryers available. Also there are family-friendly dining options including a Village Inn in the same parking lot. (A Denny's too, but it's not my cup of tea). Be aware: You get to hotel off a frontage row. The first time you drive in, you may be a little confused about how to get there but after that, it's easy. Very close to interstate too.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Susan K, Thank you for taking the time to review our property on TripAdvisor. It is so good to read that both your visits were pleasant. Guest service is very important to us and we are glad we met your expectations. Our continental breakfast offers a good selection for breakfast but we like to add the warm options as well. Breakfast is important to the start of a good day. We recall that rainbow, it was one of the most brilliant rainbows we had seen! We hope you enjoyed your visits to Colorado Springs and were able to visit some of the beautiful attractions. We look forward to seeing you again on your return. Thank you so much for choosing our property and Best Western. Celeste M Guest Relations Manager

"Ms Kellogh"

5
02/11/2016

Best place in our week of travel. Room neat and clean. Front desk people were nice and friendly and gave us info on places to eat and offered a second cookie! Morning breakfast was best we have had and the morning host was nice and friendly. Highly recommend this motel. Easy on and off of route 25 and no noise problem.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Ms Kellogh, Thank you for the kind review on TripAdvisor. We are very pleased to see you enjoyed your stay with us. Our location is definitely close to many beautiful attractions that Colorado Springs has to offer, we hope you were able to enjoy some of those. We are very excited to see that our property was one of the best you have stayed in during your week journey! That is an amazing compliment. We all strive to offer superior guest service while keeping our amenities clean and up to date. We are so happy that we were able to meet your expectations. We hope you will return to our property next time you are in our area. Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"The bad night/morning"

1
01/11/2016

rude maid woke us up in the morning in the middle of our 3 night stay. I actually value my sleep when I pay for a hotel. When Our keys failed to work in the late night the staff was rude when we needed another key.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Arthur H, Thank you for taking the time to review our property on TripAdvisor. We are very saddened to read that your experience was not a good one. We apologize sincerely that our staff did not offer superior guest services like we expect them to. We have forwarded this information on to our Executive Housekeeper to ensure the procedures for cleaning service do not interrupt our guests sleep. We offer a "Do not disturb" sign for all guests to utilize when they prefer to not receive any service from the housekeeping department. Again, we are sorry for your experience at our property and appreciate you letting us know where we can improve. We hope you enjoyed your time in Colorado Springs and were able to enjoy the many attractions in our area. Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"Late arrival but excellent service"

4
30/10/2016

When we planned our trip to Colorado Springs we had decided we would play it by ear as to where we stayed. Having stayed a other Best Westerns I was pretty sure that it would suit our needs. We weren't disappointed. We had driven, 12 hours from Springfield Missouri, and it was about 8 PM when we started looking for a place to stay. Our first call was to the Best Western. They said they had a room and what the price was. It was agreeable to us. The room was excellent and the staff pointed out places we could get a meal. We stayed only one night. The breakfast was as most chains have and we enjoyed it. We would have stayed all week but the trails we wanted to ride were much farther away, so we found a hotel closer to them but not as nice as the Best Western.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear James H, Thank you for reviewing our property on TripAdvisor. We are pleased to see we were able to accommodate you, even later in the evening. It is nice to read that there were no disappointments when it came to suiting your needs. We hope you were able to enjoy a little bit of our area during your short visit. We also hope you enjoyed the rest of your trip riding the trails. Next time you are in our area, we would love for you to come back and see us. Thank you for choosing our property and for your loyalty to our brand. Celeste M Guest Relations Manager

"Not one complaint"

4
29/10/2016

Very easy and quick check it even when we were two hours before regular check in time. Very pleasant staff and a very clean and large room. The only thing I will say is the bathrooms are small. A very good continental breakfast every morning. This hotel is close to everything and was very reasonable.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 2antigua, Thank you for taking the time to review our property on TripAdvisor. We are pleased to read that you enjoyed your stay with us. We all work very hard to provide amazing guest service and are glad we met your expectations. We apologize about the bathroom size not meeting your standards. We hope you were able to enjoy some of the great attractions in our area such as Garden of the Gods and Pikes Peak. We certainly hope you will come back and see us again soon. Again, thank you for choosing our property and Best Western, your business is valued greatly. Celeste M Guest Relations Manager

"Clean, comfortable, friendly staff"

4
26/10/2016

First of all it was nice to actually speak to someone onsite about a reservation. The bed was comfortable, and the room was clean and seemed to be remodeled or updated recently. Very nice tiled bathroom and shower with sliding glass doors. My only complaint would be the noise from the interstate and lack of noise insulation from adjoining rooms.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Lisa D, Thank you for taking the time to review our property on TripAdvisor. We are happy to read that you enjoyed your stay with us. We are currently working on updating the property and are glad to see those updates are being noticed. We apologize about the noise issues you encountered on your stay. We will be sure to pass on this information so we can address the issues and find possible solutions. Thank you for bringing that to our attentions. We hope you were able to enjoy some of the attractions Colorado Springs has to offer and hope you can come see us again soon. Thank you again for choosing our property, your business is valued. Celeste M Guest Relations Manager 719-576-2371

"Miserable experience"

2
26/10/2016

Lost my reservations. Room rate when rebooked was $30 more per night. Reservations agent made two separate reservations for a two night stay. Hotel couldn't provide a statement at check out. Bathroom fan sounded like a jet engine on take off. I won't be staying at that Best Western (or any other Best Western) anytime soon.

"Great stay"

5
23/10/2016

Check in was great. Young gal at the desk was really friendly to me and my son. Darn we just missed getting some cookies! Room was nice and clean. Son forgot his toothbrush and they gave him one. Breakfast was really good and ladies their were really nice too.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear DonnaCarthage_Tx_, Thank you for taking the time to review us on TripAdvisor. We are very happy to hear you enjoyed our amenities and guest services. We hope you and your son had a wonderful time here in Colorado Springs. There are so many beautiful sights to see in our area like Garden of the Gods and Pikes Peak. We hope you are able to come back and stay with us again soon. Thank you again for choosing our property and Best Western. Celeste M Guest Relations Manager 719-576-2371

"Confortable place"

4
22/10/2016

Really confortable hotel, with a good hot breakfast, pool and Spa, close to a convenient restaurant. A bit far from downtown. Huge bed, very kind staff. If younare a smoker askmfor a ground floor room, it's easier to get out.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Ivana, Thank you for taking the time to review our property on TripAdvisor. We are pleased to see our amenities met your needs. We hope you were able to go enjoy some of the great attractions Colorado Springs has to offer. Though we are about five miles from the downtown area, we hope you were able to locate it easily. We hope you come back and see us when back in our area. Thank you for choosing our property and Best Western. Celeste M Guest Relation Manager 719-576-2371

"Better than anticipated. "

5
21/10/2016

My husband and I booked this room based on the price and we were going to a concert at the world arena across the street. I really didn't expect much being a best western and the price was really low but our room was so nice! It must have just been remodeled. The floors in our room we're all dark wood floors and had a separate living area from the bedroom with tvs in both areas. I would come back and stay here again. Highly recommended.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Heather, Thank you for taking the time to give us a kind review on TripAdvisor. We are very pleased to hear our property was a pleasant surprise. We have been working on updates for a little while and we are almost done. It is nice to see those updates have made a positive effect on our property. We hope you were able to enjoy the concert! Next time you are in the area for another amazing concert, please come back and see us! Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager 719-576-2371

"Great accomdations, reasonble price"

4
19/10/2016

Stayed for 3 nights and the staff cuodl not have been more personable and helpful. particularly front desk and Mariah, the breakfast attendant. Rooms were clean, comfortable, with fridge, microwave and coffee maker. Bathrooms remodeled with walk-in shower. Yummy warm cookies every afternoon, coffee and teas available 24hrs. Safe location.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Peakpair, Thank you for taking the time to review our property. We are pleased to see that the staff took great care of you. We strive to meet the needs and exceed expectations of our valued guests. We hope you enjoyed your visit to our area. There are so many beautiful sights to see in the area. When you come back to Colorado Springs, we hope you will come back to see us. Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"This was the best value-priced motel we stayed at."

5
17/10/2016

The bed, the noise-level in the room, & the breakfast were all superior at this location compared to the other motels we stayed at (including other Best Westerns) in this price range. We highly recommend this location, our other motels at this price were just Meh....

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Airmansdad, Thank you so much for taking the time to review our property on TripAdvisor. We were very pleased to read such positive words. We strive to offer quality amenities and amazing guest service. We sorry to hear your other destinations ended up being disappointing but are very glad we did not add to that disappointment. We hope you were able to get out and see Pikes Peak, Garden of the Gods and/or any of the other beautiful sights of the area. We hope the next time you are in our area, you come back and see us. Again, thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"best of the best for the price range"

5
17/10/2016

This was our favorite place we stayed at in the greater Denver area for a short 4 night trip. The bed, the breakfast, and the quiet room are all notable in our memorable stay. We stayed at other places in this price range on this trip (including Best Western), but were disappointed with all the others. The staff was friendly, and helpful with our travel-related questions, We were most impressed with how quiet our second floor room was for sleeping.....did not hear a thing.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Airmansdad, Thank you so much for taking the time to review our property on TripAdvisor. We were very pleased to read such positive words. We strive to offer quality amenities and amazing guest service. We sorry to hear your other destinations ended up being disappointing but are very glad we did not add to that disappointment. We hope you were able to get out and see Pikes Peak, Garden of the Gods and/or any of the other beautiful sights of the area. We hope the next time you are in our area, you come back and see us. Again, thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo"

4
14/10/2016

other than getting a room with a shower after saying I would have a 3 year old in the room, the shower draining slowly then over flowing and getting the police knocking on the door at 3 am with out a call from the front desk first every thing was good

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Bret, Thank you for taking the time to review our property on TripAdvisor. We are sorry to hear we did not meet your expectations. We would have gladly upgraded you to a room with a tub. Unfortunately the room type that you booked only has a shower. We have reminded all the front desk staff to never allow knocks on doors without calling and verifying with the guest first. We are very sorry that protocol was not followed. When the shower backed up, we had maintenance address it right away. We know this was a huge convenience which is why we offered some compensation. We hope you were able to enjoy the area and some of the attractions Colorado Springs has to offer. Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager

"Great stay and friendly service"

5
11/10/2016

Our family spent one night here at this hotel. The room was clean and comfortable and well maintained. The front desk personnel were very hospitable and when we checked in somewhat late at night they were very efficient. When I tried to get hot water for tea in the lobby but found that the pot was empty, they immediately fetched piping hot water for me. The breakfast choices were above average with some hot eggs as well as the normal selections. What made it outstanding were the two ladies in the breakfast area who were so helpful and sweet.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Jboysmom, Thank you for taking the time to review our property on TripAdvisor. We are very pleased to hear the staff offered superior guest service. We hope you were able to enjoy some of the beautiful attractions Colorado Springs has to offer. We hope you will come back and see us when you are back in our area. Thank you again for choosing our property and Best Western. Celeste M Guest Relations Manager

"Excellent Stay"

5
09/10/2016

Enjoyed our stay at BW the employees were very polite and helpful. The rooms were clean and newly remodeled. The bed was very comfortable. Enjoyed our time there. It was just a time to relax and we did just that. Enjoyed the pool and hot tub.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Carol B, Thank you for taking the time to review our property on TripAdvisor. We are very happy to see you were able to relax and enjoy our amenities. We strive to offer a place for all travelers to relax and unwind. We certainly appreciate the kind words. We hope you were able to enjoy the area and some of the beautiful attractions Colorado Springs has to offer. When you are back in the area, we hope you will be able to come see us again! Thank you for choosing our property and Best Western. Celeste M Guest Relations Manager 719-576-2371

"Slept Like a Baby"

4
08/10/2016

Although I don't like the location for this hotel the parking was easy, the staff friendly and the room was very nice. I think they redid the interior recently. The bed and pillows were super comfortable. I would stay there again if I was in Colorado Springs.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Andrea C, Thank you for taking the time to review us on TripAdvisor. We are very happy to hear you enjoyed your stay with us. We hope you were able to enjoy some of the beautiful attractions Colorado Springs has to offer. Thank you again for choosing our property and Best Western. Celeste M Guest Relations Manager 719-576-2371

"Pleasantly Surprised"

5
08/10/2016

From the moment I walked in the door and checked in to the minute I checked out, I experienced the most extraordinary customer service from the young lady checking me in to Pat in the dining area. Everyone was kind and friendly. The king suite was very clean and comfortable. The breakfast was delicious. I was so very pleased with my stay and spread the word in the office I was working in. Thank you for your kindness, warmth and hospitality.

Celeste M, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Kmpineda, Thank you for taking the time to review our property on TripAdvisor. We are very happy to hear our efforts to provide excellent guest service have paid off. It makes us proud to hear that we met your standards of cleanliness and comfort. We hope you were able to enjoy some of the great attractions of Colorado Springs such as Garden of the Gods and Pikes Peak! When you are back in our area we would love to see you again. Thank you so much for choosing our property and Best Western. Celeste M Guest Relations Manager

"Very comfortable beds and excellent breakfast"

5
06/10/2016

I stayed in 2 different rooms at 2 different times and both were excellent. The rooms were clean and nicely furnished and the beds very comfortable. The breakfast is amazing - freshly cooked eggs & bacon, waffles, plus all the usual such as yogurt, fruit, cereal & breads. Cookies at the front desk! The location is right off the interstate and there are many restaurants within a mile or two. The property is 2 story and there is no elevator; that is the only drawback. It is a little hard to find - look for the Denny's sign. The property is set back from the street and the Best Western Sign is rather small. The street runs parallel to Lake Street and looks like an access road.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear picturegal, Thank you for taking the time to review us on Tripadvisor. I am delighted to read that you enjoyed your stay with us. My team and I are working hard to deliver the best guest experience . I will make sure to forward your comments to our entire staff, especially our Breakfast Ambassadors. Again, thank you for your kind review and we do hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"Two nights good location plus Pikes Peak"

5
04/10/2016

We only came to Colorado Springs for Pikes Peak, we stayed for 2 nights, staff were friendly and we were offered free cookies both days, complimentary breakfast and good pool with spa, 2 restaurants within 2 minute walk, Village Inn was good or you could go to Denny's

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear MarnJayne P, Thank you for reviewing us on TripAdvisor. We are thrilled to see that you enjoyed your recent stay with us. I will make sure to relay your comments to our staff. Hopefully you enjoyed all the local attractions. Again, thank you for your review and we do hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"Good choice off I-25 Colorado Springs"

4
04/10/2016

We were traveling into Southern Colorado and stayed only one night. The location of this motel made it an ideal choice for us. Easy access back onto the interstate south of the Denver congestion. The room we had was small with no table or chair but it was clean and comfortable. There is a very good restaurant just in front of the motel also a Denny's next door.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Gerry D, Thank you for taking the time to leave us a review on TripAdvisor. Your feedback is very important to us. I am pleased to read that you enjoyed our Hotel and that the location was convenient for your needs. My sincere apologies, for not having a table or chair in your room. We are in our last stage of renovations and some things were still missing when you stayed with us. However, these have been corrected since. Again, thank you for your review and we do hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"Decent hotel"

3
03/10/2016

The staff is very nice and caring; however, the rooms are not insulated. We could hear the people next door chat as well as their TV . If you plan on staying at this hotel, remember that there is no elevator at this hotel.. Again, like I said earlier, the personnel is fantastic

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Igor A, Thank you for taking the time to leave us a review on TripAdvisor. I am happy to see that you did enjoy your interactions with our staff. As you mentioned, we do not have an elevator, but our fantastic staff is always eager to help with luggage and anything else a guest needs. Our Hotel is in its last stage of renovations and we will address the suggestions you have provided, to enhance the guest experience. Again, thank you for leaving us a review and we do hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"Best Breakfast if you enjoy Green Chili"

5
29/09/2016

super clean, nice and friendly staff, can't wait to return, I would really enjoy to return on Pleasure instead of Business, but it was Business is what brought us to this Hotel, we are so loyal to Best Western's we do not stay anywhere else. Hope you enjoy this location as much as we did.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 33phillipp, Thank you for taking the time to review us on Tripadvisor. We are thrilled to hear that you enjoyed your recent stay with us.It is always exciting to read to exceed a guest expectation. I will make sure to share your comments with the staff especially our Breakfast Hosts, who are always going the extra mile. Again, thank you for your kind review and we hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"Quiet and Clean"

4
26/09/2016

This hotel met our standards. It was very clean upon arrival. The front desk staff was always very kind, helpful, and eager to answer our questions. We picked this hotel based on its proximity to the activities we had planned to do while in town. It is a quick drive from almost any of the major attractions in Colorado Springs! This was a huge plus for us! At night time, there were never any disturbances in the surrounding area- it was always quiet. I will say the walls seemed a little this- every morning we could hear the women next door blow drying their hair very early in the morning. Other than that, this was a great place to stay!

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Molly R, Thank you for taking the time to write a review about your recent stay with us. My staff and I are very pleased to read that you enjoyed your recent stay with us. I do hope that you enjoyed sightseeing in our beautiful town . We are implementing a lot of changes and I do hope that you will come and enjoy them . Again, thank you for your kind review and we hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"No need to look elsewhere!"

5
26/09/2016

My husband and I were spending three nights in Colorado Springs as a mini vacation. Best Western looked perfect for our needs and it did not disappoint! The location was perfect and close to all the attractions we were interested in, the staff super friendly, and the accommodations were clean and comfy! The staff went out of their way to cater to our needs. We would not hesitate to recommend this Best Western! We did not use the pool, but it looked very inviting!

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear seM2116 Thank you for taking the time to review us on Tripadvisor. We are pleased to see that you enjoyed your recent stay with us. I am happy to see that our staff was helpful during your stay and provided you with everything you needed. Colorado springs has so much to offer and I do hope that you were able to visit all the attractions while here. Again, thank you for your kind review and we do hope that we can welcome you back again real soon. Nicki M 719 576 2371 [email protected]

"Quiet, Secure & Clean"

4
14/09/2016

Fast and easy check-in, Great room decor and very spacious. We were quite comfortable during our two night stay. We had an excellent breakfast each morning. The room was quiet and we made use of the guest laundry, which was very clean and handy. All staff we encountered were professional. courteous and very friendly. A bit hard to find this location, but that turned out to be a plus for privacy and quietness. Our overall experience was wonderful!

"Excellent price to value"

4
10/09/2016

Stayed here 6 days during busy Labor Day weekend. Compared prices for several hotels and vacation apartments on several websites well in advance. Ended up getting best deal when calling central BW 1-800 reservation #. We had a King size unit, giving us plenty of space. Couch was a bit dated and layout of room with bathroom sink directly adjoining living space not the best. Yet, the room(s) was clean, staff was exceptionally caring and friendly, no matter when and what request. Enjoyed good breakfast selection and nice size pool. Location is in older part but safe part of COS and within 5 min drive to all conveniences and 15 -20 min to many attractions. Hotel offered everything we needed for our extended stay. We'll be glad to come back for another visit.

"Terrible!"

1
08/09/2016

Night staff (Joey) was absolutely terrible, explaining he had the power to changes if he chose. Extremely rude and horrible customer service. Our original room had a defective dead bolt lock and when we complained we were told it didn't matter. When we asked to be moved we were to a room with no A/C and recommendation was to sleep with window open. Refrigerator did not work and it was apparent that whatever renovations were being done were terrible.

"Don't stay here"

2
07/09/2016

This is the worst Best Western we have ever stayed at, it is very hard to find in the first place and the entrance signage is just as confusing. When we got to the hotel entrance the management had allowed a motorcycle club to park under the Porte Corte entrance blocking the 2 lane check in area which is also a designated fire lane. There is no elevator and the wifi was out.

BWExecutiveCOS, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Myles, Thank you for taking the time to review our property on TridAdvisor. We are sorry to hear your experience was not good. We are sorry the motorcycle parking was an issue for you. There was a convention going on at that time and the retired veterans motorcyclists stayed with us. We made the decision to let them park under that Porte Corte because of the weather and the sacrifices they made for our country. We strive to provide excellent guest service and felt that was the least we could do for that group. We assure you no fire regulations were ignored. We also would like to apologize about the wifi situation. Again, because of the weather there was an incident that affected our Wifi. Our internet service provider came and took care of it as soon as they could. Sorry for that inconvenience. We hope you were able to enjoy some of the beautiful attractions Colorado Springs has to offer while you were here. Celeste M Guest Relations Manager Best Western Executive Inn and Suites

"Dishonest Manager"

1
05/09/2016

The manager Celeste booked us the Grand Room then switched it upon arrival to a standard room yet charged us for the Grand room. She said she could do this since no other rooms were available. She is dishonest and very rude. Don't stay here.

BWExecutiveCOS, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Hello Donnie, Thank you for taking the time to review us on TripAdvisor. I am sorry there is so much confusion going on about this incident. When you first arrived at the hotel, around noon, you had no reservation and was inquiring about availability. Then is when I notified you of the last room we had left at the time, the Grand Jacuzzi King Suite. You stated you did not need all that and did not book the room. You left me your number and asked that I call if anything opened up. Very shortly after that our last room, the Grand Jacuzzi Suite, was sold. At that point there were no other rooms left. After that, a valued guest contacted us stating they were having travel complications and needed to move their arrival date. This opened up a Double deluxe room. When you called the hotel a few hours later, you spoke with Laura, and told her you wanted the last room. The last room at that point was the Double deluxe room which she booked for you. She also explained the room type to you. Due to the holiday weekend room rates were at a premium which is why they were higher than the following week. When I tried to explain to you that the Grand suite was no longer available you stated that was fine, you needed two beds anyways. There was no dishonesty on my part at all and again I am sorry for the confusion. You never booked the Grand Jacuzzi Suite and you were not charged for that room. The only charges applied were for the one night in the Double Deluxe room. Celeste Martin Guest Relations Manager Best Western Executive Inn and Suites

"My Stay"

5
05/09/2016

Excellent stay Would recommended it to anyone. Staff and housekeeping were very attentive to requests and needs. Air condition could be colder at night. Breakfast was excellent and breakfast very cooperative. Easy access ti Freeway I 24 and I 25

BWExecutiveCOS, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Joan, Thank you so much for taking the time to review our property on TripAdvisor. We are very proud to hear you enjoyed your stay. We work very hard to ensure everyone is comfortable and has everything they need. We are happy to report that we figured out the air issue during the night. We are sorry you were affected by that. We hope you were able to enjoy some of the beautiful attractions Colorado Springs has to offer while you were here. We hope you can come and see us again soon. Thank you for choosing our property and Best Western!

"needed a hotel quick"

4
03/09/2016

I needed a room for the night and was thankful there was a vacancy so late in the evening. Everything at this hotel was clean and comfortable and quiet. Liked the variety for breakfast. I would recommend this hotel to my family and friends.

BWExecutiveCOS, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Dorherty D, Thank you so much for taking the time to review our property on TripAdvisor. We are happy to see you enjoyed your stay. We work very hard to keep our property clean and in good working condition. We hope you were able to enjoy some of the local attractions Colorado Springs has to offer. If ever in the area again, we hope you will come stay with us again. Thank you for choosing our property and Best Western. Celeste Martin Guest Relations Manager Best Western Executive Inn and Suites [email protected] 719-576-2371

"Excellent Experience"

5
02/09/2016

We are on a cross country trip, and this hotel was exceptional for its value, rooms, breakfast, and overall facility. The staff really stood out among the hotels we stayed at for their courtesy and helpfulness.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Dan W, We appreciate you taking time to leave us feedback on TripAdvisor. We are glad that your cross country trip worked out fine at our location and that you found our hotel exceptional nice. Our entire staff cares about our guests and therefore provides the best customer service that they can give. Please come back and stay with us again, thank you for choosing us! Celeste M Guest Relations Manager Best Western Executive Inn and Suites [email protected] 719-576-2371

"Road trip 2016"

2
27/08/2016

We stayed one night. Bathroom small, shower extremely loud. Bed comfortable. No elevator. Front desk pleasant and helpful. Breakfast 5.00 a person, not free. Will not be staying there again. Old hotel.

BWExecutiveCOS, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are very sorry to hear you did not enjoy your stay with us. We have looked into the shower situation and have found a solution to the noise. There are a few rooms with this issue so thank you for bringing it to our attention. We are working diligently to get that resolved. Our breakfast is complimentary, we are not sure why you are stating it was $5 a person. If you could contact us, we would love to look into this further. We are happy to hear your bed was comfortable and the staff was pleasant. Again, sorry that your experience with us did not meet your expectations. Thank you for choosing our property and Best Western. Celeste Martin Guest Relations Manager Best Western Executive Inn and Suites [email protected] 719-576-2371

"Comfortable, clean, convenient"

4
25/08/2016

We only needed a place for one night since I was picking up my husband from the airport. Restaurants are within easy walking distance. The hotel is older but reasonably priced. Beds were so comfortable that we slept through the free breakfast time.

BWExecutiveCOS, Guest Relations Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear SlyFlyMom, Thank you for taking the time to review our property on TripAdvisor. We are glad that you chose our location for your quick one night stay. Though we are an older hotel, we work very hard to keep things in working order and clean. We are glad to hear you enjoyed the beds. Next time you are in the area we hope you can stay with us again. Maybe you can catch the breakfast next time around! Again, thank you for choosing our property and Best Western. Celeste Martin Guest Relations Manager Best Western Executive Inn and Suites [email protected] 719-576-2371

"Way too expensive "

2
23/08/2016

We stayed here for one night. I was very surprised at this hotel considering all the good reviews. I will agree with another reviewer, our room did smell like smoke also. We had early check in, which was convenient. I am not sure why they put us in a handicap room but they did. The room and bathroom were very outdated. Our air conditioning stopped working in the middle of the night. The breakfast selection was small but find and they did refill it often but they had a few ants on the tables. They also didn't have tons of room for people to sit. Over all, the bed looked clean as did the bathroom but for the cost I was disappointed. We will definitely not be staying here again on our next trip to colorado! This hotel was more like a very expensive motel!!!

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Wintergirl86, Thank you for taking the time to review us on TripAdvisor. I am happy to read that you did enjoy the early check in. We always strive to accommodate our guest needs. Our Hotel is in the middle of a renovation and I am sorry that you where put into an older room.We are in the process of updating the breakfast area and this should be completed in the near future. I am surprised that you had encountered ants in the breakfast area, since we have our Hotel treated by an outside firm, once a month. But thank you for bringing it to our attention. Again, thank you for your review and we do hope that you will give us another try. Nicki M 719 576 2371 [email protected]

"Would stay here again"

5
21/08/2016

Couple of raggedy bikers stopped to spend the night. Celeste and Debra were very helpful and attentive to our needs (wiping rags, bottled water, etc). I needed a strap for my bike and Max got on the phone and located a shop for me. Very good customer service !

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear PapaDuane, Thank you for taking the time to review us on TripAdvisor. I am happy to read that you enjoyed your recent stay with us. Furthermore, I will let Celeste and Debra know how much you appreciated their Customer Service Skills. Again, thank you again for staying with us and we are looking forward to your next visit. NickiM 719 576 2371 [email protected]

"smoke smell with cheap beds"

2
19/08/2016

There is much better quality and value near by. Easy to see off the freeway but difficult to get to the front entrance. For a non smoking hotel it smelled like a smoke shack. Eating area is very small and I had a better mattress in college. It was clean and everything worked like it should but for the price you can find better. Skip this Best Western if you can.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Timothy S, Thank you for taking the time to review us on Tripadvisor. I am sadden to see that we did not meet your expectations. Even though our Hotel is absolutely smoke free , we can not control the outside. Our Hotel is also undergoing some updating and the breakfast area is next in line to be completed. Again, I am sorry that we could not meet your expectations and I do hope you will give us another try. NickiM 719 576 2371 [email protected]

"Great hotel "

5
16/08/2016

Helpful front desk, great room, conveniently located. Had good parking. The Bathroom was nice and looked updates. Large flat screen tv with an ample amount of channels. Comfortable bed, was quiet during the night. Didn't try the breakfast but the dining area looked spacious.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Michael T, Thank you for taking the time to review us on TripAdvisor. We are happy to see that you enjoyed your recent stay with us. The staff and I are trying hard to provide the best service for our guests and I am thrilled to read that we were successful in that. I am sorry that you did not try our fantastic breakfast. We do hope that you will stay with us again when in town. Again, thank you for your kind review. Nicki M 719 576 2371 [email protected]

"Stay on our way back to FL"

3
16/08/2016

Not overly impressed. The front desk staff was exceptional nice. The room, not so much. The a/c does not work at all at night. It is like they turn all the units off and then in the morning they are working, no matter what temp it is set on. I stay at Best Western Plus' all the time and they have water/cookies out for guests. Not here. Behind the desk and you have to ask.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear kastbrown, Thank you for taking the time to review us on TripAdvisor. I am sadden to read that we did not provide the exceptional service you come to expect while staying with Best Western. We just started to implement the complimentary cookies and are still working out on how to present them to our guests. Even though we are not a Best Western plus, we are also in the process of providing the infused water to our guests. I have directed the Maintenance department to take a look at the A/C in each of our rooms , since they are individually controlled. Again, I do want to apologize for not meeting your expectations and I do hope that you will give us another try in the near future. Nicki M 719 576 2371 [email protected]

"Excellent Stay"

5
16/08/2016

Have stayed here four nights this summer on family mini vacations. Hotel is very clean and comfortable. Breakfast in the lobby is convenient, fast, and of excellent quality. Staff is very accommodating. I would like to commend on one Employee in particular. Mariah, the breakfast host is amazing. She went out of their way to be helpful and provided us with a EXCELLENT customer service. We had a fantastic stay!!!!!!!!!

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Kathy B, Thank you for taking the time to review us on TripAdvisor. I am thrilled to see that you enjoyed your recent stay with us. It is always exciting to see that our employee made such a positive impact on our guests. I sure will share your comments with the entire team and especially with Mariah. Thank you again for staying with us and we do hope you will return real soon in the near future. NickiM 719 576 2371 [email protected]

"Good location"

4
13/08/2016

Stayed her for one body on a road trip to pikes peak very handy location. The breakfast staff were very accommodating. They're is no elevator so be warned. Not a great selection of restaurants in the immediate area but some chains. A pleasant stay just the same. Very handy of you want to be up early for the drive up the peak.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Brian S, Thank you for taking the time to review us on TripAdvisor. We are pleased to hear that you enjoyed our breakfast and staff.I do hope that you enjoyed your trip up to Pikes Peak. The views are just breathtaking. Again, thank you for your review and we do hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"Diamond in the rough"

4
08/08/2016

I read the reviews and thought - OK, sounds adequate for the price comparisons. First impression from location and outside appearance I wasn't too impressed. I was pleasantly surprised by the comfortable beds and the quietness for sleeping even with probably full capacity. The Breakfast was very good. I didn't use the pool. Be sure to check the closet in the room. The refrigerator might be in there!!

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Doug E, Thank you for taking the time to review us on TripAdvisor. We are thrilled to read that you enjoyed the comfort of our beds and the breakfast we provide. Our hotel is going renovations and we are not finished yet. We do hope to welcome you back real soon. Nicki M 719 576 2371 [email protected]

"Better than a two diamond hotel"

3
05/08/2016

It was very clean and very well taken care of. Our room fit our needs and it was a very restful nights sleep. We would definitly stay there again. The breakfast was very good and had a lot of choices to choose from.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Craig Z, Thank you for taking the time to review us on Trip Advisor. My team and I are happy to hear about your positive experience during your stay. I hope we can welcome you again real soon. Again, thank you for your review. Nicki M [email protected] 719 576 2371

"4th of July"

3
05/08/2016

Great breakfast bar. The two girls working it were extremely pleasant even though it was busy and the food got out to us okay as the crowd of people was constant. Some people had to take food to their rooms due to insufficient seating for the huge crowds. The waffle machine, even though sprayed with non-stick, kept getting stuck with the batter. Of the dozen or more BWs I have visited, this is the first time that I have encountered a situation. Normally perfect waffles all the time. Frustrated waffle customers had to struggle to pull out pieces of their waffle. Might need to really scrub that machine out or change it out. For some odd reason, housekeeping did not enter our room to exchange towels. We had to call front desk for delivery. Very strange entrance to the site as one had to enter a small lane through the Village Inn restaurant and Denny's restaurant parking area to access the hotel.

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Bellamann H, Thank you for taking the time to leave us a review on TripAdvisor. We are sorry to hear that we did not deliver the best experience during your recent stay. Currently we are in the final phase of our renovations and we still make some updates to our breakfast area. So, I do hope that the next time you visit, that you will be able to enjoy them. I have directed our Maintenance department to take a look at the current state of our waffle machines. Thank you for bringing this to our attention.Furthermore, I have informed the executive housekeeper, to take a look what might has caused the oversight of your room not being cleaned. I sincerely apologize that we were not on top of these issues during your visit, but I do hope you will give us another try. Again, thank you for your review and we hope to welcome you again real soon. Nicki M [email protected] 719 576 2371

"VERY disappointed!"

2
04/08/2016

No elevator and we were on the 2nd floor...had to make numerous trips up the stairs with all of our luggage after driving for 10 hours!!! Then a/c did not work properly during our stay!! Sink was down around our knees...too low!

FulyaJ, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 973evelyneb, Thank you for taking the time to review us on TripAdvisor. I am sorry to hear that you didn't enjoy your recent stay with us. We are making some exciting changes to our Hotel and will have new vanities installed later this year. Even though we advertise that we do not have an Elevator, we make every effort to tend to our guests needs and I am sorry that we were not able to do during your stay. Again, we are sorry that we did not provide you with the best experience and we do hope that you will give us another try in the future. Nicki M [email protected] 719 576 2371

"No stairs - be warned"

3
01/08/2016

The hotel has two floors. If you have trouble hauling suitcases up stairs, this is not the place for you. We came in late, and there didn't seem to be anyone to help. The facility is a bit worn, and our room (two queens) was a little cramped with too-large furniture. Not very comfortable unless you are a couple. The shower stall was easy to get in and out (no tub). The sink was outside the shower/toilet room, by the room door. A little awkward but usable. The staff was friendly. There is a free breakfast, with a good assortment of food. On our stay, it was very difficult to find seating due to the modest size of the eating area, and families with a lot of children. The staff was quick to replenish the buffet. The hotel was harder to get to than the map showed. It is behind a couple of restaurants, on a frontage road. It was quiet.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Stephanie R, Thank you for leaving us a review on Tripadvisor. I am sorry to hear, that we were not able to provide you with an awesome guest experience. We are in the end phase of our renovations and the vanities will be replaced real soon. I am happy to read that you did enjoy our new Rain Drop Shower and our breakfast offerings. Again, I am sincerely sorry that we couldn't provide you with a top notch experience, but we do hope you will give us another try.

"Colorado Springs"

4
31/07/2016

It was convenient, clean, had a good breakfast and helpful staff. Close to many restaurants and within one block of highway 25. It was easy to locate on the outer road of highway 25. The pool was an indoor pool with an attached hot tub.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear scirose, Thank you for taking the time to review us on Trip Advisor. I am pleased to read that you did enjoy your recent stay with us. Also, I will make sure to relay your comments to our entire staff. Again, thank you for staying with us and I do hope to welcome you backal soon.

"Just passing through."

5
27/07/2016

We were a family of three adults and 4 kids and really enjoyed our stay here. The front desk was polite and friendly and the check in was fast. We would definitely stay here again if we were going through town.

BWExecutiveCOS, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear gmabklvr, Thank you for your review on Trip Advisor. I will make sure to let our entire staff know that you enjoyed your recent stay with us. We do hope that you had the time to explore what our city has to offer. Again, thank you for staying with us and we do hope to welcome you back real soon.

"Nice Clean Stay"

4
25/07/2016

We were here for one night and it met all of our requirements for lodging; clean, friendly staff, quiet room. Parking was an easy non-issue. Was convenient for what we were doing in the Co Springs area.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Susan M, We sincerely appreciate that you have taken the time to leave us your feedback on Tripadvisor! I am very pleased to hear that you enjoyed your stay so much! We hope that you will stay with us again the next time you visit the Springs. Please let us know if you have any other questions or comments! Matthew Ward [email protected] 719-576-2371

"Nice Stay Just Off I-25"

5
25/07/2016

otel staff was very pleasant and helpful, as I booked my hotel on the wrong day. The staff ensured me they would find a room for me. As the hotel was sold-out, the staff found me a room. I appreciate the extra effort to accommodate me

FulyaJ, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Donald J, Thank-you for taking the time to leave us a review on Tripadvisor! Your feedback is greatly appreciated. I am happy to hear that we were able to accomodate your needs! I hope that we will see you again in the future! Please let us know if you have any other questions or comments! Matthew Ward [email protected] 719-576-2371

"Adequate enough"

4
22/07/2016

The suite was roomy, clean and comfortable. Staff was pleasant and helpful. Location is within 5-8 miles of Garden of the Gods, Seven falls and other hiking sites. Also close to plenty of malls for food, and other stores.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Sylvia R, Thank you for your feedback on Tripadvisor! We really appreciate the time you took to leave the review and appreciate your patronage even more! We hope that you will stay with us again in the future! If you have any other comments or questions, please reach out to us! Matthew Ward [email protected] 719-576-2371

"Great Place"

5
22/07/2016

The room was very clean and modern. Very comfortable and the staff was very pleasant. Our only issue was the bathroom, although it was very nice and big the shower had a bench which left little room to move. The shower curtain was short so the floor was always getting wet. We would definitely stay here again.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear R3403NNelainel, Thank you for staying with us! We greatly appreciate your feedback on Tripadvisor! I am very pleased to hear that you enjoyed your stay with us. If you do happen to stay with us again, we could definitely provide you with a room with a more traditional shower. The room that stayed in happened to be our Accessible room with a walk-in shower. Occasionally, third party websites will book you into an accessible room when they have no more inventory available on their site. Based on availability, we can usually swap that room for an equivalent priced room. Thank you so much and if you have any additional questions or comments, please contact us! Matthew Ward [email protected] 719-576-2371

"Pleasant Surprise"

5
20/07/2016

I don't know what was better, the bed or the breakfast. The staff was friendly and helpful. An improvement over the one we had stayed in the previous night in Denver---and for less money! Check in and out was seem less.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Jwalker144, Thank you so much for taking the time to leave us a review on Tripadvisor! I am very happy to hear that you enjoyed your stay with us. If you have any additional questions or comments, please let us know! Matthew Ward [email protected] 719-576-2371

"Best Place to stay in the Springs"

5
18/07/2016

We arrived early after a 1500 mile Motor Cycle ride .They recommended places to eat and assured us of an early room Room was way above better . While they did not have a bike washing station they provided a hose and towels for us to get the road grim and bugs off . On to breakfast ,i'm not a morning person, but the girl they have working and serving breakfast is awsome .Thankyou for being there .

"Horrible"

2
17/07/2016

Literally the worst hotel I've ever stayed in. The guy at the front desk was snarky and rude when I asked him why he was running my card when a charge was already coming through. The beds were horribly uncomfortable. The coffee maker didn't work. No elevators. Parking lot was dirty. The key cards worked sporadically. The only saving grace was the pool and the nice lady at the front desk who got the kids some cookies.

"good place for a few nights"

3
14/07/2016

The hotel was a little hard to find. Tucked away behind Dennys. Hotel seems a little older but was in good condition. Great breakfast! Lots to choose from. Staff was friendly and helpful. Beds are comfortable. Liked the walk in shower with large shower head. No elevator was a bit of an issue. Luckily we didn't have more luggage. But the staff were very willing to assist if necessary.

"Great Stay!"

5
13/07/2016

We stayed 3 nights and were very satisfied with the hotel. It is just what I look for in a hotel when I go on a vacation; We are out seeing sites during the day so we are mainly there to sleep and shower. It was very clean - room, swimming pool and hotel in general. It was a convenient location to access the surrounding tourist sites. The free breakfast was good and very friendly serving staff. Although it is right next to an interstate, I was not bothered by excessive noise. It did not affect us but I would mention for others that there was not an elevator (rooms on 2 levels) and for those with small children - our room only had a shower, no tub. I would definitely stay at this hotel again.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for taking the time to leave us a review on Tripadvisor! No matter how many times we here it, I am always pleased to hear how much a guest enjoyed their stay with us! We hope to see you again in the future. If you have any questions in the future, please feel free to contact me. Matthew Ward 740-513-7023 [email protected]

"Pleasant visit"

5
12/07/2016

Good and clean hotel. Close to interstate and attractions. Clean swimming pool and rooms. Pleasant, courtesy staff helped me find what I was looking for. Breakfast was actually good and you could go back for more and coffee was always available downstairs if you did not want to make it in your room. The refrigerator even worked in our room and we received clean towels daily. I will come back here again

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Lorraine R, Thank you for not only staying with us, but taking the time to review us on Tripadvisor! We sincerely appreciate your patronage and the feedback! I am very happy to hear that you enjoyed your stay and we hope to see you again in the future! If you have any questions, please feel free to contact us! Matthew Ward 719-576-2371 [email protected]

"Overnight stay & visit Pike's Peak"

5
08/07/2016

Very Nice Peaceful Quiet Nice staff Close to Pike's Peak. You gotta go to the top, of the mtn. It's fantastic. One feels like they are on top of the world. It's a 40 mile ride round trip, but well worth it.

BWExecutiveCOS, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Hello Tanglefootaz, Thank you so much for taking the time to review our property. We are so glad to hear you enjoyed our location and staff. We strive to provide outstanding customer service. We are glad to see you had some time to enjoy the beautiful Pikes Peak! We agree, it is well worth the trip! We hope you were able to enjoy some of the other wonderful attractions Colorado Springs has to offer. We look forward to seeing you next time you are in the area. Celeste Martin Front Desk Manager Best Western Executive Inn and Suites

"Great Stay"

4
07/07/2016

Overall the stay was very peaceful and quiet. We were on a motorcycle and was very nice that the hotel had laundry on site. The breakfast was good. The location was great. I would recommend this hotel to other people.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear James L, Thank you so much for staying with us and taking the time to leave us a review on Tripadvisor! We greatly appreciate your patronage and I am very happy to hear that you enjoyed your stay! We hope to see you again in the future! Please contact me if you have any future questions or comments. Matthew Ward 719-576-2371 [email protected]

"Good stay"

4
06/07/2016

We spent 2 nights at this hotel. It could use some updating but overall it was clean and had a very comfortable bed. The breakfast was very good. The sink in our room was very low to the ground. It was not the normal height. It was a problem for my tall husband.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear JoJer02, Thank you for leaving us feedback on Tripadvisor.com! We are very happy to hear that you enjoyed your overall stay. I can certainly understand your concern over the height of the sink vanity in our standard double rooms and our standard business king rooms. Although we have been recently renovated, the layout of the original rooms prevented us from making the vanities much higher. However, if you ever stay with us again, we do have our upgraded room of the Double Deluxe and King Suite that do are not only bigger, but also do have a more modern standard for vanity height. They are available for just a nominal price upgrade from the standard rooms! Thank you again for staying with us and if you have any other questions or comments, please contact me! Matthew Ward 719-576-2371 [email protected]

"Nice place"

5
02/07/2016

Great price and safe location. Breakfast was good and staff at front desk was very helpful. The hotel honored posted trip advisor price. Restaurants were close within walking distance, so great place to stay if riding motorcycles!

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Joni J, Thank you for taking the time to review us on Tripadvisor! We really appreciate your valuable feedback! I am very pleased to hear how much you enjoyed your stay with us! I hope the next time you are passing through the Springs you will stay with us again! Please let me know if you have any other questions or comments! Matthew Ward 719-576-2371 [email protected]

"Best Western Experience"

5
02/07/2016

From our check-in with Regina at the Front Desk to our departure the following day - the hotel met all our expectations. A great room, breakfast that met our needs, and a pool / hot tub / fitness area available at good hours. Bed was comfortable and the room was spacious. Note - there is no elevator in this 2-storey hotel, so if you have issues with mobility request a room on the first floor.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear BlueJayJohn, Thank you so much for taking the time to review us on Tripadvisor! Your feedback is extremely important to us and we appreciate your kind words. We are very happy to hear that you enjoyed your stay and we hope that you will stay with us again the next time you visit Colorado Springs! If you have any other questions or comments, please feel free to contact me! Matthew Ward 719-576-2371 [email protected]

"Passing though"

2
01/07/2016

High Priced For What you get Older Hotel Clean but the no elevator and we're on the second floor. This hotel shows it's age and is very over priced. The location and timing may have been a factor. Can't stand a hotel that increase their rate because of an event

"Worth Your Consideration"

4
29/06/2016

This Best Western is easy to see, but hard to find. You can see it from I-25, and you know to get off at the Lake Avenue exit, but then you have your work cut out for you, especially if it is dark. The motel is set back -- way back -- from Harrison Road which, itself, is a "service" road. Finding an entry point to that service road is the challenge, and then knowing what parking lot (!) to cut across to get to the motel's parking lot is yet another challenge. And, speaking of parking lots, the motel's parking lot is not that convenient, if you value parking out I front.. Having said all that, It's more than okay. The price is competitive, the staff is friendly and professional, and while the breakfast is basic, it is good. There are lots of merchants nearby, including restaurants, fast-food, stores, service stations, etc. It's a good location (although access is not easy, as I said above). I would stay here again, most likely.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for taking the time to leave us a review on Tripadvisor! It certainly can be a challenge to find us (even though you can see us from the highway), but I am glad you did! I am glad that you enjoyed your stay and I hope you will stay with us again the next time you are through the Springs! Especially now that you do know how to find us! Matthew Ward 719-576-2371 [email protected]

"Sally"

5
26/06/2016

We were beyond pleased with our stay. The price was very reasonable. The room was very clean. The bed was comfortable as well as the pillow which is a plus! The air conditioner worked and wasn't noisy which made it very pleasant to sleep. The staff was very courteous and helpful. We would definitely stay there again should we travel through Colorado Springs again.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Stnacp, We greatly appreciate that you have taken the time to review us on Tripadvisor! Your feedback is very important to us. Thank-you for your kind comments! We are always extremely pleased to hear how satisfied our guests are! We hope to see you again the next time you are coming to the Springs! If you ever have any other questions or comments, you can reach me at the information below. Matthew Ward [email protected] 719-576-2371

"Friendly people"

4
24/06/2016

The place is well kept and clean. Breakfast room is a little small and can get crowded, so get there early (starts at 6:30) or skip it and walk to either the Village Inn or Dennys, both less than 100 yards away.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Joseph A, Thank you for taking the time to leave us a review on Tripadvisor! I am very happy to hear that you enjoyed your stay with us. We hope you will stay with us again the next time you are traveling to or through Colorado Springs! If you ever have any questions or additional comments, please feel free to contact me at: Matthew Ward [email protected] 719-576-2371

"Great place to stay. Awesome staff"

5
23/06/2016

My wife and I spent 3 nights and would certainly stay their again. The room was very clean and the bed was comfortable. My only complaint is that the ice maker was next to our room and the noise could be heard inside. The breakfast was fantastic and Mariah was absolutely fantastic. Her customer service and friendliness was unbelievable. The entire staff was extremely friendly.

FulyaJ, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear rod8137, Thank you for taking time to leave us feedback regarding your last stay on TripAdvisor. We are glad that you enjoyed your overall stay. I'm glad to read you liked our clean rooms and the enjoyed the quality of our bed. I'm also thrilled to read that Mariah our breakfast host made your stay even more memorable. I will make sure to let her know and the entire staff that you enjoyed your stay. Thank you for staying with us. Fulya Johsnon Front Office Manager 719-576-2371 [email protected]

"Peaceful night of sleep"

4
20/06/2016

My husband and I thoroughly enjoyed our night at this hotel. The facility is older but extremely clean. We stayed in the Grand Suite and it was amazing. Jacuzzi tub and shower for two. The bed was very comfortable and the hotel was quiet. Breakfast offered adequate variety and was clean and appealing. We would definitely stay here again if back in the area.

"Family gathering"

3
16/06/2016

The hotel is older, but clean. There is no elevator to the second floor, so be sure to ask for ground level if you can't do stairs. The air conditioners are old so they are a little noisy. Friendly staff.

BWExecutiveCOS, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank-you so much for taking the time to leave a review for us on Tripadvisor! We greatly appreciate the feedback. We have recently replaced the majority of our air-conditioners with brand-new models in most of our rooms and we frequently test the other models to make sure they are working properly. We will be sure to double check the room you stayed in to make sure it is working and not making any excess noise. Thank you for letting us know. We hope to see you again the next time you are in Colorado Springs! Matthew Ward General Manager 719-576-2371 [email protected]

"Soccer Tournament Stay"

3
12/06/2016

We stayed at this Best Western during my son's recent soccer tournament. The kids had fun in the pool and enjoyed the free breakfast. We were close to the fields, shops and restaurants. The hotel seemed to be renovating a bunch of the rooms around us so I'm glad our days were spent away from the noise. If given the choice I'm not sure we would stay here again. Our room was stuffy and smelled musty (maybe due to the reno?) and our bathroom sink was leaky. Even though we left and came back several times it took a long time for our room to be cleaned & fresh towels to be restocked. The staff was so-so, not rude but also not very enthusiastic to be there.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear MrsSparkyGriswald, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that your children enjoyed the pool and the breakfast. I do apologize that you were not very pleased with our staff or the room. Our staff is a very enthusiastic team, I'm not sure if they were approached with any concerns you had. Again, thank you for staying with us. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Disabled Traveler...You have found a place to stay!"

5
11/06/2016

As an amputee this hotel provided me with all that I needed to make my stay pleasant and without having to contact the front desk to ask for what they already said they would provide...such as a bath seat, hand rails, roll under sink etc.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Lucille M, Thank you for taking time to leave us feedback regarding your last stay with us. I'm thrilled to read that you enjoyed your overall stay with us and that we could provide you with all your needs. Again, thank you for staying with us and we hope to see you back again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"AllAroundTopNotch"

5
07/06/2016

This hotel had everything. A comfortable room, great housekeeping, welcoming front desk staff and a dependable and efficient breakfast. Topping all this off was a very friendly welcoming staff - and the pool was a 10! Great for families and folks who just want a launching off point for the many and varied activities in and around the Colorado Springs area.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Edakate, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm thrilled to read that your stay was an unforgettable stay. We are happy that we were part of this enriched stay. We as a team thrive to back each of our guests feel welcomed when traveling away from home. Thank you for choosing to stay with us, we hope to see you again. Front Office Manager Fulya Johnson 719-576-2371 [email protected]

"Our Stay"

4
06/06/2016

Our stay was over a weekend for a soccer tournament. It was very close to the soccer fields, which was convenient, close to other things like restaurants, shopping and movies. The hotel was a little pricey, bathroom was not super clean, but the staff, breakfast and pool were great!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear lorij530, Thank you for taking your time to review us on TripAdvisor regarding your last stay with us in beautiful Colorado Springs. I'm glad you enjoyed your overall stay. You are right our hotel is located close to many restaurants, movie theater and attractions. We apologize for the issue with the bathroom. We certainly will look into that. Thank you for staying with us. We hope to see you again. Front Office Manager Fulya Johnson 719-576-2371 [email protected]

"Staff were Wonderful"

5
06/06/2016

The staff were very happy to help, they treated my grand children like they were important. They always cheerfully made time to address any questions I had. Our needs were met quickly with a minimum of fuss.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Dora H, Thank you for taking time to leave us feedback regarding your last stay with us in Colorado Springs. I'm thrilled to read that you enjoyed your stay with us. Thank you again for choosing us. We are looking forward to see you soon again. Front Office Manager Fulya Johnson 719-576-2371 [email protected]

"Nice older hotel with no elevator "

3
05/06/2016

Room was quiet, bed was comfortable. The shower was great! Breakfast room staff was wonderful. No elevator, so this hotel is not for everyone. One other drawback for me is that the TV station lineup does not include PBS (public broadcasting) - and I watch a lot of shows on PBS.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Nancy P, Thank you for taking time to review us on TripAdvisor regarding your last stay with us in Colorado Springs. I'm glad to read the you liked the room amenities. You are right we do not offer an elevator but we do have plenty of room types on both floors. Thank you again for staying with us. We are looking forward to see you again. Front Office Manager Fulya Johnson 719-576-2371 [email protected]

"Granddaughter's Graduation"

5
02/06/2016

We had a great room thanks to receptions who said they had a room on the second floor but no elevator. When I said that it was a problem as the suitcase was heavy and both my husband and I have medical problem. The lady on the desk said she would look to see what else was available and they had a room for us on the first floor "Thank God". Needless to say the room was very good, the breakfasts were very delicious, and the people were right up there on the top. And I'm talking about from the check-in, check-out, cleaning personnel, and the breakfast ladies. 10's all the way around.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Connie D, Thank you for taking time to leave us feedback regarding your last stay with us here in Colorado Springs. I'm very glad to read that we could accommodate you on the first floor. It looks like you enjoyed your overall stay with us. Thank you for choosing our hotel. We hope to see you back in the near future. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Great hotel"

5
01/06/2016

Staff is friendly, helpful and friendly. Even though we had advance reservations, the staff was willing to take the time to find a better room to met our needs. This is the hotel we usually stay at when we visit Colorado Springs.

"Dissappoiting experience"

3
01/06/2016

Too much money for the quality of the room. I have used Best Western before, and will use other Best Western units on this current trip. This was the poorest room I have in which I have stayed while at a Best Western. I will not go there again if I am in Colorado Springs, CO, in the future. The mattress needed to be replaced, it was very soft - like sagging in the middle. The scrambled eggs for breakfast tasted a little funny, and the bacon was slightly under-cooked. The breakfast service needed more items.

"Granddaughter's Graduation"

5
28/05/2016

We stayed at the Best Western Executive Inn & Suites for two reasons. One, our granddaughter was graduating from high school. Two, the Best Western was just down the street from the arena where the graduation ceremonies were being held.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Connie C, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that you enjoyed your stay and that we were located close to the arena where your granddaughter had her graduation ceremony. I hope it was a beautiful graduation. Thank you for staying with us. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"quite and clean"

5
17/05/2016

The staff was great at directing use local attractions and what and what not to do. They could tell that we were on the road for a long time and even though we got there before check in they were willing to make sure they got a room ready for us early! The room was recently updated so it looked as if it was brand new, very clean and comfy bed. continental breakfast was above average especially for a best western!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Jerrycur1s, Thank you for taking time to leave us feedback regarding your last stay with us in Colorado Springs. I'm glad to read that you enjoyed your stay. You are right we did remodel recently and were glad to offer you one of our brand new rooms. I'm also pleased to read that you enjoyed our deluxe breakfast. Thank you again for staying with us, we are looking forward to see you again! Fulya Johnson Front Office Manager 719-567-2371 [email protected]

"Close to restaurants, shopping & Hwy"

4
14/05/2016

It was not what I was expecting when we drove up to it. It is located behind a couple of restaurants. The lobby was very clean, staff helpful & pleasant. The room was clean & nice. Bathroom small but efficient. Bed was very comfortable & it was very quiet. The free breakfast was good & the breakfast staff were very helpful. Nice indoor pool. All in all the hotel was great.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Rosie55545981, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that your stay was an overall pleasant stay. It is very important to us to please our guests when they are far away from home. Thank you again for staying with us. We are looking forward to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Quick and good"

4
10/05/2016

Overall the stay was good, and the staff at the front desk were friendly. I enjoyed my stay! The only thing is trying to find the location, because where it's at is sort of awkward to turn into, but that's not their fault. The rooms are also clean but there was some highway noise.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Patty f, Thank you for taking your time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read you enjoyed your overall stay with us. Yes we are behind another building and it can be difficult to find us. There are several signs for our hotel by the highway and before you turn into the driveway to our hotel. Thank you again for staying with us. We are looking forward to see you again! Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Clean, updated, and newly-remodeled"

5
04/05/2016

This was great value for the price. The location isn't the best, but hotel's interior is far better than you'd expect for the price point. It's in the process of being remodeled, and rooms completed are very nice.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear keithaotearoa, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that you liked your stay. Thank you again for staying with us. We are looking forward to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"April stay"

4
03/05/2016

Nice place to stay. Although I had a little trouble finding the entrance of the Inn, once there all was well. Only one problem, and that was that the room key did not work on one of the outside doors and sometime it did not work on the room door. Then once it failed you could not get any green light for about 15 to 30 seconds. We once asked for extra towels on one occasion and we were given only 2.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Mr. William G, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm sorry to hear that the room key did not work to your satisfaction. The magnet strip on the key card can easily get demagnetized when it's near a cell phone, magnet even a car remote. Our guest service is always committed to provide towels, I do apologize. I hope you had an overall great stay. Again, thank you for staying with us. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Comfortable and consistent"

5
03/05/2016

This was our third stay over a two year period. The rooms are clean and spacious with pleasant decor. The beds are comfortable. The staff are professional and friendly. The pool and hot tub area was clean and enjoyable especially on a cold and snowy day. The exercise equipment wasn't fully functional, another excuse to use pool and hot tub. We'll stay here the next time we're in The Springs.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 2937redrose, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm thrilled to read that you enjoyed your overall stay with us. Our indoor pool and hot tub are always enjoyed by our guests. Thank you again for staying with us. We are looking forward to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"One of the best Hotels I've stayed in"

5
29/04/2016

I would definitely recommend this Hotel. The staff was phenomenal, the stay was awesome and the food was great! I was looking for a Best Western because I am a HOG member and I heard they give discounts. Bonus they did give me a discount and I was so happy with Best Western that I am going to make this chain my hotel destinations from now on. Thanks for the great stay!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Belinda E., Thank you for taking time to leave feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that your were very pleased with your stay. Our entire staff is always committed to provide the best customer service. Thank you again for staying with us. We are looking forward to see you again. Fulya Johnson Front Office Manager 719-434-2581 [email protected]

"Fantastic Service & Breakfast"

5
24/04/2016

Upgraded to a larger room. A full and wonderful breakfast every morning, with variety as we stayed 5 days. The staff was wonderful from check-in to departure. The grandkids came over to use the pool and hot tub everyday. Even had breakfast with us sometimes. The dining staff was superb about meeting the needs of the little ones (and us big/ older ones). We will definitely stay here again when in Colorado Springs.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Sandra L, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm pleased to read that your stay was a wonderful stay from the time you stepped into our hotel as well the departure. I'm also glad to read that your whole family including grandchildren enjoyed our swimming pool and hot tub and also our deluxe breakfast. It seemed like you had a memorable get away! Thank you for choosing to stay with us. We are looking forward to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Best Valuse & Service at Best Western"

5
18/04/2016

I need to know what kind of pillows these folks had. They were amazing. This whole place was fabulous. I didn't hurt when I got up in the morning at all. Which I do even on my own high dollar bed at home. Thee breakfast was simply awesome. And the Breakfast servers were so attentive. And offering to do everything for us. And checking to make sure all of the food was fresh ad hot for us. Awesome omelets and sausage. Thank you Best Western Staff for simply a surprisingly wonderful couples get away weekend.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 157rose, Thank you for taking time to leave feedback regarding your last stay with us in beautiful Colorado Springs. Thank you for the compliment towards our pillows. We do get a lot of positive feedback's. I'm also very glad to hear that our staff made you feel welcomed during your travels. We always upgrade our breakfast to make sure each guest has something to chose from. I'm very pleased that you had a wonderful couples get away weekend. Thank you for staying with us. We hope to see you again. Fulya Johnson Front Office Manager [email protected]

"Great value, south of town"

5
16/04/2016

The hotel is a great value choice for visiting on the South side of Colorado Springs. The included breakfasts were above average for this level of hotel/motel. The facility was clean and convenient. The staff was particularly friendly and helpful. The services (i.e. computer, hot tup) were handy and easy to use. We were visiting family on the South side of town and found the location perfect for our visit.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Terrence S, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that you enjoyed your overall stay with us. I'm also thrilled to read that the location was convenient for you during your visit with your family. You are right, our breakfast offers a wide variety of foods, so that every guest has something they could chose from. Thank you for staying with us. We are looking forward to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Good sleep no hassle"

4
10/04/2016

Happy with my choice. Close to my meeting. Good breakfast. Would stay again when I need too. Need more shampoo and bar soap is nostalgic. Sink was low but I am short so no problem. Wish the pillows were a little more firm, no biggy. Thanks Lonnie

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Lonnie C, thank you for taking time to leave us feedback regarding your stay with us in beautiful Colorado Springs! I'm pleased to read that you enjoyed your overall stay with us. I'm also glad to read that the distance to your meeting point was close enough. Thank you for staying with us! We are looking forward to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Good Location and Good Value"

3
26/03/2016

This Best Western is not a new one, but, it is obvious, the staff takes great pride in maintaining the property. The room was clean and comfortable. The staff was extremely friendly. The breakfast was well presented. They could use a microwave in the breakfast room. We will stay here again if back in Colorado Springs.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear uslydntcmpln, Thank you for taking time to leave us feedback regarding your last stay with us here in beautiful Colorado Springs. Our staff is always committed to take care of our guest when they are away from home, to feel like home at our property. Thank you for staying with us! We are looking forward to see you when you come back to the Colorado Springs area. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Positive Experience"

5
23/03/2016

The staff at this particular location must have gone to "training" on how to serve customers. What a wonderful experience. Everyone was so professional and courteous in serving our needs. We were not expecting free breakfast and WOW it exceeded any expectations, DELICIOUS. The rooms were great and the overhead "rain shower head" was so surprising compared to typical hotels. Yes, we could have stayed at the Broadmoor, but didn't. We recommend this BW and would return again.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear William C, Thank you for taking your time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad to read that you enjoyed your overall stay with us. Our entire team works hard to make each of our guest feel welcomed, especially when they are traveling far from home. Yes our breakfast is included in your price and we do offer a wide variety of items to ensure every guest has something good to chose from. Again, thank you for staying with us! We are looking forward to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"They ignored my request!"

2
23/03/2016

We requested a main floor room. The clerk said there wasn't one available; then, when carrying our luggage upstairs, the clerk said if we were staying more than one night we could have a main floor room. Bad! The furnace did not have an automatic shut off. If I turned it on - it was full blast. I then had to turn it off because it got too hot. Not good for a nights sleep. The bed was not very comfortable. The toilet would not flush; so, I had to get dressed and let the clerk in to plunge it. No elevator.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear John P, Thank you for taking time to leave feedback regarding your last stay with us in beautiful Colorado Springs! I do apologize that we did not have any ground floor rooms available at the time of your stay. We are always committed to offer the ground floor depending on what room type and availability, no matter how long your stay is. Our staff did plan to move you to the ground floor if you would have stayed longer. Our whole Team apologizes for the misunderstanding, nevertheless I'm glad to read that our front desk staff was able to carry up your luggage. The heaters in our rooms are on a timer, so it will turn itself off at a set time. Again, thank you for staying with us. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Noise"

3
20/03/2016

I have stayed at this and other BW hotels. My stay 3/18/2016 at the one on 1440 Harrison in Colorado Springs was the noisy nightmare from hell. There kids and parents yelling at each other all night and the staff did not do anything about it.

"Old Dirty"

1
17/03/2016

Called night before to confirm room rate. Young girl answered who was rude and not helpful. Checked out without staying. Curtain rods falling off. Bed rumpled. Carpet old. Rooms too small. Hotel isolated. Scary feeling. Rate too high for quality. Credit card blocked because of entry errors. Young man at front desk was understanding and helpful.

"good service"

4
13/03/2016

every that worked the front desk was very nice, when we checked in the guy did his job and knew how to talk to customers. he gave me room number and key and before I went back outside to get our stuff. he made sure I knew where our room was. he also told me when breakfast was and what hours the pool and hot tub were. also let us know that that hotel inperticularly allowed people into the pool area with alchol and made sure I was aware of that because I had our son with me. the only we didn't really care for was the "not so qween size beds". we didn't exspect the beds to be so small. the girl that served breakfast was very very very talkative. but she loved our son. breakfast was good. overall it was a good night other then the beds.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for your review on Tripadvisor! We greatly appreciate your feedback. Its wonderful to hear that you enjoyed your stay with us. I apologize if the front desk did not adequately describe our bed sizes. All of the bed sizes in our double rooms are actually Full XL size beds. Meaning they are about the same length as a Queen, but they are 6 inches less in width than a Queen. We also offer King Size beds in all of our "Single" bed rooms. We hope to see you again the next time you visit Colorado Springs! 719-576-2371 [email protected]

"Best surprise of the trip!"

5
13/03/2016

This hotel is an excellent place to stay! The hotel is being remodeled and our room was great. Breakfast was fantastic with choices for any type of diet. Close to I25 and lots of places close by to eat. It is even hidden behind Denny's and Village Inn.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for taking the time out of your busy schedule to review us on Tripadvisor! We greatly appreciate your feedback and even more importantly, your valuable business! We really hope to see you again the next time you are in Colorado Springs! Let us know if we can answer any questions for you! 719-576-2371 [email protected]

"Surprised"

5
13/03/2016

This hotel is hidden behind a Village Inn and I have to admit that I was completely surprised by the excellence in all areas of this hotel. This hotel is a very nice place to stay and the breakfast was very good with a lot of variety for every diet.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for the kind words and for taking the time to leave them on Tripadvisor! We are very happy to hear you enjoyed your stay and we hope that you will be back again soon! Please let us know if you have any questions or if we can help with future bookings! 719-576-2371 [email protected]

"Family time"

5
04/03/2016

Wonderful place to stay. Everyone was so kind and helpful. Located close to everything we wanted to see. Would go and stay again. We took the gold tour drive it was awesome drive. No tourist and saw some wonderful sights.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for the kind words through the review you have left us here on Tripadvisor! I am very happy to hear that you enjoyed your stay and hope that you will visit us again in the future! If you have any questions or need future reservations, please contact us at: 719-576-2371 [email protected]

"Friends weekend"

5
03/03/2016

Professional and friendly staff. The hotel was clean with nice upgrades. Rooms were quiet and comfortable. Affordable price. The location was prefect, just off of the highway. We will stay there again.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank-you so much for taking the time to leave us a review on Tripadvisor! We are very pleased to hear that you enjoyed your stay and even more excited that we will get to see you again on your next stay! We look forward to it! Please feel free to contact us with any additional questions you may have! 719-576-2371 [email protected]com

"Excellent hotel"

4
02/03/2016

We really enjoyed our stay - nice clean room, friendly and helpful staff, very nice swimming pool and a hot tub! Breakfast was good - would stay here again! We had reserved a room but found someone occupying it so we were upgraded. Renos still ongoing in a different area so didn't bother us.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
We greatly appreciate you taking the time to leave us a review here on Tripadvisor! Thank you so much for staying with us! We are very happy to hear that you enjoyed your stay. We definitely hope to see you again the next time you are in Colorado Springs! If you have any other questions, please feel free to contact us! 719-576-2371 [email protected]

"Great Staff"

4
01/03/2016

Great Staff....very friendly and ready to serve......The hotel was clean...our room was clean.....great location in Colorado Springs......Breakfast was a plus. The beds were comfortable....We had a problem regulating the temperature in the room. We never got it quite right.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you for leaving us a review on Tripadvisor! Your feedback is extremely important to us. We are ecstatic that you enjoyed your stay with us. I am sorry to hear that you weren't able to get the temperature quite right in your room. The next time you stay with us, we will be glad to help you get it just right in your room! Please let us know if you have any other questions or concerns. Thank-you! 719-576-2371 [email protected]

"Weekend with Friends and JAB"

4
29/02/2016

The BW hotel appeared to have recently been renovated. New paint, carpet and tile throughout the hotel. We had a King Suite, very nice. The bed was comfortable. Continental breakfast was good. Definitely would stay here again next time we're in CS.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for staying with us recently! We greatly appreciate you taking time to leave us valuable feedback on Tripadvisor! We definitely do hope to see you again the next time you visit the Springs! If you do have any additional questions, please give us a call or email us! 719-576-2371 [email protected]

"We stayed here over 1 night and it was great to have two full days to explore the area."

4
15/02/2016

We decided to stay longer so i booked one night here. nice and clean with pool and all you need for a quick over night. the rom was clean and bed was comfy enough. We did not spend much time in the hotel except to sleep. busy trip! Good for us!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for taking the time to review us on Tripadvisor! We are glad you enjoyed your stay in Colorado Springs and hope you will come back and stay with us again!

"BW-CS-CO"

4
11/02/2016

Decent property with all expected amenities. Only odd note was entry to the fitness center required passing through the pool area. Access via GPS was okay, but pay attention to the intersections. Also Village Inn restaurant, adjacent to hotel, provided a discount for BW guests.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for taking the time to review us on Tripadvisor! Your feedback is greatly appreciated. We hope you will stay with us again the next time you are in Colorado Springs! If you have any questions or additional comments, please feel free to contact me! [email protected] 719-576-2371

"Great Stay, Great Location"

5
02/02/2016

My husband and I stayed in a King Suite with our 2 kids. Everyone was pleased! The kids loved the pool. We loved the hot-tub! Breakfast was much better than the typical hotel breakfast! Yes, they do change breakfast up each day. The only problem with that is if you really like something, you may not get it the next day! Not exactly a bad problem! Everything is good. The hotel is located in a great location with easy access to just about any destination! We'll definitely be staying here again!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Mandi G, Thank you for taking time to leave us feedback regarding your last stay with us in Colorado Springs! I'm very pleased to read that your family had a great time staying at our hotel and getting the chance to use our pool and the hot-tub. I'm also glad to read that you enjoyed our breakfast which has something to offer for everyone. Yes, you are right, we do change our breakfast items daily to ensure there will be no boredom.I'm thrilled to hear that you are planning to stay with us again. Thank you again for choosing our hotel! We are looking forward to see you again. Sincerely, Front Office Manager Fulya Johnson 719-576-2371 [email protected]

"Good internet"

5
01/02/2016

I like how hotels have faster internet than I have at home. It always blows me away. This hotel had a great young woman handling the breakfast kitchen on FRI JAN 29 and SAT JAN 30. She was cheerful and happy and a great start to the day!

"A gem in a city of hotels"

5
31/01/2016

I have stayed at this Best Western Executive Inn many times. I cannot think of anything negative about this property. The event I attend is held at the five star Broadmoor Hotel, where I have stayed in the past before I discovered the Executive Inn. I quickly learned that I would rather stay at the Executive Inn. The price is very reasonable, especially in a heavy tourist hotel market. The rooms are big with large flat screen TV's, microwaves and refrigerators. The employees are courteous and friendly, the beds are comfortable, the towels are thick, the water is hot, and the parking is easy. The breakfast offered with the room is fantastic and considerably better than most rooms with breakfast nationwide. The bacon is fresh and cooked right, the cheese omelet was perfect and the green chili was as good as any Mexican restaurant. The young lady in the breakfast room is most accommodating. The clincher is the hot tub. This hot tub is large, hot and has great jet power. I have never been in a better hotel hot tub anywhere. I highly recommend this property!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear JL Gerardi, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad to read that you enjoyed your stay with us. I'm also glad to hear that you enjoyed your room amenities, our breakfast including the great chili! We always strive to improve and make the stay for each individual guests a need memorable stay! I'm happy to read that our staff made your stay even better! Thank you for your business, we look forward to see you soon again. Till than we wish you the best! Sincerely, Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Nice hotel close to several attractions"

4
24/01/2016

The hotel is undergoing renovations and I was given an upgrade to a king suite which was very nice. The room was comfortable and clean, no surprises or complaints. The hotel is right off I-25, just down the hill from the Broadmoor and Cheyenne Mountain Zoo, also close to downtown.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Amy C, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that you enjoyed your stay! We are undergoing a little bit of renovations, which don't last all day long. We are always trying to improve our hotel. Again, thank you for staying with us. We hope to see you again. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"this hotel was excellent in every aspect of my trip"

5
15/01/2016

This hotel was aweson it was clean ,quite , my husband and I were on a trip out of texas the rennovations were excellent. F ood was good had indoor pool,staff was helpful . I will be a returning customer thank you colorado springs...

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Julia V, Thank you for taking time to leave feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that you enjoyed your overall stay with us and that you were satisfied with the breakfast and our pool. I also hope that you get to experience some of the attractions that Colorado Springs has to offer. Thank you again for staying with us. We are looking forward to see you soon. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"3 night stay from St.Louis"

5
03/01/2016

The hotel staff was awesome, the hotel is very pretty with the new renovations and everything is very clean. Mariah the attendant for breakfast was outstanding! Everything is delicious and she is so helpful and friendly! I would recommend this hotel to anyone coming to the area!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Brittany H, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that you liked your overall stay and our breakfast service at our hotel. Thank you for the kind words towards our breakfast attendant. I will inform her that she did an outstanding service. Again, thank you for staying with us. We are looking forward to see you soon. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"two night stay at this hotel"

5
02/01/2016

This Best Western is very clean, the rooms are comfortable and roomy and the staff is exemplar. It is quiet and provides a chance to unwind and get a good nights sleep. Couldn't ask for a better place to stay.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Carolyn G, Thank you for taking time to leave us feedback regarding your last stay with us in Colorado Springs. I'm glad to read that you enjoyed your overall experience with us during your stay. I hope you also had the chance to visit some of the attractions and restaurants in beautiful Colorado Springs. Thank you for staying with us! We hope to see you soon. Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"A great place to stay...."

4
23/12/2015

Recently traveling to stay with family in Wyoming I pulled in here after 750 miles of driving... The check in was super fast and friendly, my first room assigned was not perfect so i was moved to another. The desk agent helped me move as well... Check out was not very friendly however... After a couple of phone calls however, all was remedied... Thank you...

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Steve C, Thank you for your time to leave feedback regarding your last stay with us in Colorado Spring! I'm glad to read that you enjoyed your overall stay. I do apologize that the room type at first was not what you expected, however I'm also happy to read that we could help you out at the end. Furthermore I do apologize that you had difficulties at your check out. Thank you for staying with us. We are looking forward to see you again! Fulya Johnson Front Office Manager 719-576-2371 [email protected]

"Nice for the price"

4
21/12/2015

The room was very clean and the service was friendly! Check in was easy and the staff was very accommodating. Breakfast was yummy and the selection was good. The hotel is in a good location and close to lots of stores and restaurants. We would definitely stay here again!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Trisha L, Thank you for leaving us feedback regarding your last stay with us in beautiful Colorado Springs! I'm very pleased to read that you enjoyed your overall stay. We continually improve our breakfast items! You are right, we are located pretty central to many attractions, restaurants and stores in walking distance. Thank you for staying with us. We are looking forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Great service"

5
17/12/2015

For the price, this hotel is definitely worth a stay. It's one of the better economy hotels that I've ever stayed in. The location is great, not too far from the airport and close to many attractions. The breakfast was good and the room was clean. The employees at the front desk were very helpful.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Theresa G, Thank you for taking time to leave feedback regarding your last stay with us in beautiful Colorado Springs. I'm glad to read that you enjoyed your stay with us. You are right, we are located pretty central to most of the attractions in Colorado Spring. The Colorado Springs airport is just 14 minutes away from us. We are constantly upgrading our breakfast items, so that every guest has a variety to chose from. Our team is always striving to make each guests stay feel special. Again, thank you for staying with us. We are looking forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Nice & Clean!"

4
16/12/2015

We visited this hotel during our trip to Colorado , and this hotel was great with nice interior and it is clean too. The location seemed a bit hidden and our GPS didnt really help us find it. Their breakfast is nice too.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Naveen A, Thank you for taking time to leave us feedback regarding your last stay with us in Colorado Springs. I'm pleased to read that you enjoyed your stay with us. I'm also glad to read that you enjoyed our variety of the breakfast items. Yes, you are right we are kind a hidden. Our hotel is over 30 years old and the other businesses build around us. Again, thank you for staying with us. We are looking forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Best hotel ever"

5
16/12/2015

We had a great time at this hotel. The breakfast lady Mariya was great the indoor pool was great for the winter stay. You will love this place. Oh ya the beds are so comfortable you won't want to get out of them.

"Last minute, short trip"

5
12/12/2015

I had a conference at the Broadmor and decided that driving up and staying somewhere the night before made more sense. The drive in the morning was less than 10 mins, which was perfect. Great staff, free toiletries if you need them, everything I wanted in my free breakfast... The bed was super comfy, the room was well cleaned and kept, and the shower head was legit (or most satisfying in grown up terms)... And there was a mini fridge and microwave too. Nothing crazy fancy but nice for sure. Very happy that I stayed here and would stay again in a heartbeat!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Chakel P, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad to read that you enjoyed your overall stay. You are right we are located close to multiple different attraction and restaurants. Our breakfast offers a great variety of hot and cold items! Again thank you for staying with us. Weare looking forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Hidden"

4
09/12/2015

Hard to find location at first. Not easy getting back onto the main road. Rooms are quiet and cozy. Showers are sweet. Staff is very friendly. Breakfast is plentiful. Parking is okay. Prices are great.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Wayne W, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad you enjoyed your overall stay and that our staff made it even more memorable. I'm sorry if you had troubles finding us, we are right of the highway but yet behind a diner! Our hotel is over 30 years old and we were build first before everyone build around us. Again thank you for choosing our hotel. We are looking forward to see you again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Great Hotel"

4
07/12/2015

I came here with my fiance for military work and we originally were suppose to stay at the days inn down the road and decided to come to Best Western instead BEST DECISION WE MADE! This hotel has great staff, great free breakfast and its nice and clean. I was so happy we found this hotel. This hotel is for people that are traveling for work or need a place to stay for a couple days. Its great and simple hotel. I enjoyed my stay very much. Thank goodness for this Best Western hotel!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Alonso614, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad to read that you enjoyed your overall stay. Thank you for the nice compliments towards our staff. It is important to us, to make each of our guests feel welcomed. Thank you for choosing our hotel! We are looking forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Simple but workable."

4
29/11/2015

This was a nice hotel with very helpful staff. It is off the main freeway and tucked away which makes it very quiet if you want peace and quiet. You exit the freeway and take the frontage road back to the hotel. It's close to restaurants right near the hotel and close to many amenities. The hot tub was excellent, it's built with the swimming pool even though they are separate things. Our room was good but small and cramped with little room to move around, almost too small for 2 beds but it worked. The closet wasn't near the door but near the back close to the 2nd bed. We were just glad to have a room for the night. Overall, a simple and workable place if you need a quick night's stay.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Johnathon M, Thank you so much for taking the time to leave us a review on Tripadvisor! We are very happy to hear that you enjoyed your stay with us! We also would like to let you know that if you ever do need a bigger room than the one you booked, we do offer upgraded and considerably larger rooms in the form of our King Suites and Double Deluxe rooms. These rooms are available for a small upgrade price over our standard rooms. I hope you will check them out the next time you are through the Springs! Thank you so much for choosing to stay with us!

"Hard to find but worth it"

4
18/11/2015

Overall my experience at the hotel was very good. The major items such as cleanliness, good bed, good pillows etc all were great. It looks like they are renovating the hotel so there was the inconvenience of that. Things I did not like. The workout room is tiny with only a few cardio pieces. No elevator, or at least no working elevator. Hard to find. Heater/AC unit was loud, even on low. Things I did like. Clean room. Nice staff ( very nice actually). Nice items in my room, fridge, microwave, tv. For the price this is a great deal. This is a Best Western, not The Broadmoor and I judged as a Best Western. I would not hesitate to come here again.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 43sport, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad to read that you enjoyed your overall stay! Thank you also for the kind words towards the staff! You are right we are still remodeling, we do apologize for any of the inconvenience! Our maintenance staff made sure that we could solve the issue with the heater. We do not have an elevator however we do also offer rooms on the first floor. Again, thank you for staying with us! We are looking forward to see you again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Best Best Western Ive ever stayed at!"

5
13/11/2015

This hotel should be a 3 to 3.5 star for sure! Both Max, the front desk person, and Mariah, the continental breakfast attendant, were so friendly and customer service oriented that it made the entire stay so pleasant that I cant wait to visit CO Springs again and stay in this hotel!!!! We don't usually expect a lot from 2 star hotels and we were blown away! The rooms were clean, easy to access and the hotel was conveniently located right off the highway. It was also AMAZING that you couldn't hear the highway AT ALL. Our room faced the highway and I was a little concerned it would be an issue but they had strategically planted some big trees in between and it blocked all the noise. The continental breakfast was actually quite good and seemed to alternate daily so you weren't always eating the same thing. All in all I wish ALL my 2 star hotels were this nice. The only thing I can think that would bring it down to a 2 star is that they are mid-process remodeling some rooms so there can sometimes be seen construction tools, drop cloths, etc. but even the construction guys were helpful, quiet and friendly!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Vaccaciones, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! i'm glad to read that you enjoyed your stay with us and that our staff made you feel welcomed and was also very helpful. You are right, we do alternate our breakfast items daily, so our guests try each day something new. I appreciate the kind words of giving us a 3 or a 3.5 star. Our remodeling process should be done by beginning of next year. I'm glad to read that our remodeling process did not interfere with your stay. Thank you for staying with us, we are looking forward to see you again! Fulya Johnson Front Desk Manager 719-5762371 [email protected]

"Great Stay when attending Lantern Festival"

5
13/11/2015

We were attending the Lantern Fest at Pikes Peak Raceway. It was our second time. We knew we did not want to drive all the way home - since last time it took hours to get out. We decided to stay local and chose the Best Western Inn & Suites. The location was a little odd, behind a Denny's and a Village Inn - and the highway was pretty noisy - but from the second we walked in everything changed. The staff was amazing. Friendly and very helpful. The noise was completely cancelled out - which was hard to believe. A great breakfast offering with admirable green chili. A nice indoor pool and hot tub to relax in. There was some construction going on inside but it did nothing to disrupt our trip. It was a fair price and a great room. We even dined at the Broadmoor up the road - but saved about $250 by sleeping here and driving up!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear AdventureHermit, Thank you very much for taking time to leave us feedback regarding your last stay with us! I'm very pleased to read that you enjoyed your overall stay with us and that your trip to beautiful Colorado springs saved you about $250.00. I'm glad to read that our staff made your stay a more memorable stay. Our hotel is very central located to most of Colorado's attractions and we do have restaurant's near by in walking distance! I see that you got to take advantage of our heated pool and hot tub especially now when the weather is cooler outside! Most of our guest enjoy our breakfast with so many items to chose from and the chili is a big hit! Again, thank you for staying with us. We are looking forward to see you again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Hard to find; disorganized"

2
11/11/2015

This hotel is not easy to get to. Really poor planning. When I checked in, I was put into a room that was still being occupied!! There was luggage and food in the room and the bed was all messed up. Then she put me in another room, but the keys would not work! Took them back, she gave me new keys, and they didn't work either! The A/C unit in my room was REALLY noisy and kept waking me up in the middle of the night. Bed was not that comfortable either. I will NEVER stay here again.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Steve S., Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm sorry to hear that you had a difficult time to find the location of our hotel I also will look into the other complaints you stated. I'm sorry that you overall stay did not exceed your expectations. Thank you again for staying with us! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Quick stop"

4
10/11/2015

Just needed a place to sleep and wait for a storm to pass. Room was clean, warm and comfortable. Check in was quick and easy, free breakfast in the morning was nice. Only small complaint was room was right above check in so a little noisy but not too bad, actually requested to be there so we could see the car in the parking lot out front. Shower was awesome! Great water pressure and Hot water!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear bjl212, Thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad to read that you enjoyed your overall stay and that the check in procedure was quick! I'm also glad to read that you enjoyed our hot continental breakfast. Again, thank you for staying with us! We are looking forward to see you again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"DO NOT STAY HERE"

1
09/11/2015

Horribly ran place. Room was not ready at 11pm. Had to change rooms next day and that room had not heat...it was 30 degrees outside!! Charged me MORE then quoted and the service SUCKED. No manager on duty and staff did not communicate and the manager would not come in to talk to me! Will never stay here again!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Wayne P., Thank you for taking time to give feedback regarding your last stay with us in beautiful Colorado Springs! I do apologize on behalf of our entire team for not exceeding your expectations. Although we are extremely sorry that there was an issue with your room type for the first night of your reservation. I'm also surprised to hear that you had an issue with your heater on your second night. Did you happen to report this to the front desk during your stay? We certainly would have been happy to help you with this issue. We did test the heater and it seemed to have no issues. We do have a 24 hour staff at the front desk to help our guests with any issues, however management was off and could not come in, they will have to take off sometimes as well. I still made sure to speak to my front desk to let them know how to provide you the best help possible. Your satisfaction is important to us! Thank you again for staying with us. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"NIce, Convenient Colorado Springs Hotel"

4
31/10/2015

I used reward points and this hotel was an excellent choice. It is right off I-25 and although our room faced the highway we heard no traffic noise at all. There was no elevator but that was not a problem for us. Breakfast was very good and the staff was extremely helpful--recommended "Flatirons", and good place for dinner.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 411Charley, Thank you for taking time to leave feedback regarding your last stay with us in beautiful Colorado Springs! We are glad, that you were able to use your reward points towards your stay and that you had an excellent time. Our staff works hard to make each guest feel welcomed because that makes a big difference while guests travel. I'm also glad that our recommendation to the steak restaurant pleased your taste buds. Again, thank you for staying with us. We are looking forward to see you again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Close to Fort Carson,which was what we wanted."

5
30/10/2015

Comfortable beds,very helpful front desk,and good breakfast. We have stayed there before,and will again. Ask for a room facing away from the interstate,that made a big difference in the noise. It's not a big thing,since the traffic at night is minimal.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear munich 71, Thank you for taking time to leave us feedback regarding your stay with us in beautiful Colorado Springs! I'm glad to read that you enjoyed your stay with us again. We are constantly improving the quality of our guest stay. Thank you for staying with us. We are looking forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Very please surprise"

4
27/10/2015

I was very pleasantly surprised. This hotel had nice size indoor pool with huge hot tub. Complimentary breakfast wasn't bad at all. Usually stay at high end hotels, but we had some points and decided to use them up. Nightly rate was around $98, with breakfast very clean room and big hot tub, you can go ywrong.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Dado D, Thank you for taking time to leave us feedback regarding your stay with us in beautiful Colorado Springs. I'm glad to read that you enjoyed your stay with us. Our breakfast is a hot full breakfast that includes many items. Thank you for complimenting our rooms and of course the hot tub, we are glad you enjoyed both! Again, thank you for staying with us. We are looking forward to see you again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Great Hotel"

5
26/10/2015

Everyone was extremely nice and helpful. One of the nicest employees. The hotel had nice clean rooms and the breakfast was very good with many choices. My family was very happy. We plan on staying at this hotel again. It was very close to Fort Carson military base if you are visiting family there.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear 448 maryjanec, Thank you for taking time to leave us feedback regarding your last stay in beautiful Colorado Springs. We are glad you enjoyed your stay with us and that we as team made you feel welcomed. You are right our breakfast has a lot of variety of different items to offer! We are also close to many attraction and restaurants in walking distance. Again, thank you for staying with us. We hope to see you soon again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Choice of hotel"

4
22/10/2015

We have preferred to stay mostly at the Best Western wherever possible in the States as well as in Canada. The one in Colorado is the only one who has ever accused us of smoking in the room when no one had come into the room to verify. Was not impressed with the employee saying that he smelt a very strong odor of cigarette smoke when there was none. Thankfully it did not stop us from using another Best Western in Holbroook, Arizona.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Timo S., Thank you for taking time to leave feedback regarding your last stay in beautiful Colorado Springs! I apologize you had felt like we accused you of smoking. It is our regulation to make sure there is no smoke what so ever in our hotel because we are a non smoking hotel. We just wanted to ensure there was no smoking. We are glad that you still chose to stay at another Best Western all along. Again thank you for staying with us! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

""Great place to stay!""

5
16/10/2015

After a day of seeing the Colorado Springs area, we were so glad we found this place! We got a great room & were lucky to get it, since this was also the weekend many fire fighters & their families were also in town for the dedication of the memorial. The staff was an amazing group & so professional! We never had a problem at all! We stayed 3 days & the places to eat were either within walking distance or driving distance! Will definitely choose this place again!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Sandi 258, Thank you for taking time to leave feedback regarding your last stay with us in beautiful Colorado Springs.We are glad to read, that we made your stay in Colorado Springs even more a memorable stay! Colorado is a beautiful place with a lot of attractions and many restaurants! Thank you again for staying with us! We are looking forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Best Best Western!"

5
15/10/2015

This is a great place to stay. We enjoyed the hot breakfast and the pool. We have stayed at other places and had the expense of breakfast even when they served it because the help didn't want to put out more food!! The room was very comfortable and the staff was friendly. We will be staying at Best Westerns' from now on!!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Jerri K, thank you for taking time to leave us feedback regarding your last stay with us in beautiful Colorado Springs. We are glad that you enjoyed your breakfast and also liked our beautiful heated pool with the Jacuzzi. I'm excited to read that you will be staying on your future trips at Best Westerns. Thank you again for staying with us. We look forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"What you'd expect for a small town"

4
14/10/2015

Hotel was clean and comfy. Breakfast was simple but good. Staff was friendly and beds comfy. Only down side was water pressure in shower. Not bad, but a little more force would be nice. Have stayed before and would stay again.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear tpr6725, Thank you for taking time to leave us feedback regarding your stay with us in beautiful Colorado Springs! I'm glad to hear that you liked your overall stay. Again thank you for staying with us. We hope to see you again. Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Modernizing - Fair value"

3
13/10/2015

This hotel is modernizing. Not quite finished but getting there. Beds were extremely comfortable. Value compared to other hotels in the area seemed to be very fair. But don't go for the breakfast unless you don't want much more than cereal and toast. Omelets were rubbery like they were frozen and then heated.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Robert H., Thank you for taking your time to leave feedback regarding your last stay with us in beautiful Colorado Springs! You are right, we are still renovating and upgrading our rooms which should be done by the beginning of next year! We are also constantly looking for new items that we serve at breakfast! I do apologize that our omelettes did not taste as good as usual. Again thank you for staying with us! We hope to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"great place to stay while visiting"

5
08/10/2015

Made reservations a week earlier and the front desk was waiting for me. The room is very clean and great hot shower. Coffee is available 24/7. The breakfast was great for my wife and I. I would stay here again if I ever revisited the area

Fulya J, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
We greatly appreciate you taking your valuable time to leave us feedback on Tripadvisor! It's always great to have fellow Ohioans in house! We are very happy to hear that you had a great stay and we certainly hope that you will stay with us again the next time you are coming to Colorado Springs! Let us know if you ever have any questions or comments! Matthew Ward 719-576-2371 [email protected]

"Great Hotel"

5
08/10/2015

Staff was very helpful with tips on local sightseeing activities and with giving directions. Hotel was clean and comfortable. Internet access was good. Laundry facilities were available and clean. Also, breakfast was great. Close to highway. Check out was quick.

Fulya J, General Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Thank you so much for taking the time to review us on Tripadvisor! We are very happy to hear that you enjoyed your stay with us! We certainly do hope that you will visit the Springs again and the future and when you do, you can stay with us again! If you have any other questions in the future, please feel free to contact us! Matthew Ward 719-576-2371 [email protected]

"Great Place to Stay in the Springs"

5
07/10/2015

Have always stayed at this hotel when I'm in Colorado Springs. Hotel is right next to I-25 and only 15 minutes from the airport. Room rates are fair, rooms have excellent amenities, and the breakfast offered has very good offerings. The staff is extremely professional, friendly and look super sharp. Excellent restaurants are only a few hundred feet away and great shopping is across the street.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Jerry S, Thank you for taking time to leave feedback regarding your stay with us in beautiful Colorado Springs! We are glad to hear that you enjoyed your overall stay and that our staff made you feel welcomed. You are right, our hotel is located close to several great restaurants and near by attractions. Thank you again for staying with us. We look forward to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Amazing staff!!!!!!!!!????????"

5
04/10/2015

The staff were amazingly nice! They went out of their way to communicate with us to make sure all of our needs were met and also just for fun conversation :) we will definitely be back! The room was really clean and the breakfast was amazing too!!!

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
ErinN, Thank you for taking time to leave a feedback regarding your last stay with us in beautiful Colorado Springs! I was glad to read that you enjoyed your stay with us and that our entire staff made you feel welcomed. Thank you for complimenting our staff, I will make sure to let them know. We do have to offer a variety of different items at breakfast and are glad we could please you with our breakfast as well. Again thank you for staying with us and hope to see you again! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Great hotel"

5
01/10/2015

Started at Super 8 and was disgusted the first night. Moved to Best Western for the next 7 nights and was greatly pleased. Pricing was more but worth it. The staff assistance was very good and we got upgraded to a suite at no additional cost. Very nice.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear DasHurts, Thank you for taking your time to leave us feedback regarding your last stay with us in beautiful Colorado Springs! I'm glad to hear that you enjoyed your stay with us and that you had a great experience with our staff. Thank you for staying with us. We hope to see you again! Fulya Johnson Front Desk Manager 715-576-2371 [email protected]

"Under-educated staff"

2
29/09/2015

The staff was young and seemed not equipped to deal with problems. One of the breakfast staff spent more than 30 minutes visiting with a table of young men, talking about cars and the races, while the other staff girl did all the work, refilling the breakfast items, wiping tables and clearing tables.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear grannyonthego4962, Thank you for taking time to leave us feedback regarding your last stay with us! I'm sad to hear that your stay was not enjoyable. Our staff in general is always driven to make every single guest welcome. Our front desk staff is continually getting trained to give best performance at all times. We always have two of our breakfast hostesses helping each other, not just to prepare breakfast but also to make sure the guests are feeling welcomed. Again, thank you for staying with us! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Great location, service, little tricky to access"

4
29/09/2015

This is actually my second time staying at the Executive Inn & Suites. My wife, two boys, and I stayed for one night recently on a visit to COS and checking out the fall colors west of town. I really like this particular Best Western since it is very reasonably priced and in a great location. It's not too far away from downtown, but yet it's not right in or right next to downtown where it's either an over-priced place or unsafe. However, it is a tad tricky to access if you had never been there before. Their driveway is actually between Village Inn and Denny's. There is a sign there, but the arrow is a little goofy. So twice I got fooled and went into the Denny's parking lot only to turn around because there is no access on the other side of their parking lot. But once you get there, it's actually a really nice place to stay. The front desk personnel are very friendly and eager to assist. They have a very nice breakfast area and a sitting area with a small business center all within the lobby area. Because it's only a two-story building, there is no elevator. So if you are not able to get up to the second floor or have issues with a single flight of stairs, then it's probably best you request a room on the first floor. The rooms are very spacious. We had a king suite with a sofa-bed plus a very small kitchenette with mini-fridge and microwave. Basically, they can sleep a family of four with little or no issues. The bed was a tad firm for my tastes. I do prefer a soft bed and I'm quite used to the bed we have at home so this one took some getting used to. But still not bad at all. Otherwise, the room was clean and everything worked just fine. They do have a good hot breakfast available. You can get almost all the fixings. My only beef with it is there is very little fruit if any at all. I didn't even see any fruit on the morning we had breakfast there. So offering some healthy options would be a nice touch. So I do recommend this particular Best Western Executive Inn & Suites for anyone who wants a really nice budget hotel and still get great service and value in return.

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear grannyonthego4962, Thank you for taking time to leave us feedback regarding your last stay with us in Colorado Springs! We always have two breakfast hostess working, so that we can ensure great customer service to all of our guests. I do apologize, if our front desk staff could not help you, we are always committed to all of our guest and help with any problems that need to be solved. Again thank you for staying with us! Fulya Johnson Front Desk Manager 719-576-2371 [email protected]

"Falls short of BW expectations "

3
29/09/2015

The staff were really friendly and welcoming. The kids loved the pool and we all loved the breakfasts. The room was clean while it wasn't the worst we've stayed in, it did have a few issues. There is no fridge or microwave in the room. OK not a big deal. The showers have been "upgraded" but not very good. The new walk in shower leaked during every shower and my toddler kept falling down due to the slippery floor. We put a towel down for traction which helped. The new shower nozzle screamed while the water was on. Fit and finish of the bathroom was sloppy

Fulya J, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear DudeinColorado, Thank you for taking your time to leave us feedback regarding your stay with us! I'm glad to read that you enjoyed our clean rooms and our beautiful pool also our breakfast which does offer a variety of items. We are still in the phase of remodeling and update of our hotel which should be done at the beginning of next year. All of our rooms will be equipped with fridges and microwaves and new furnishings! I do want to apologize that you had problems with the shower! At this time I addressed your concerns that you brought to my attention with the shower. Thank you again for staying with us. We look forward to seeing you again!