Best Western Plus Coldwater Hotel,  Coldwater

4.5/5  - based on 269 guest reviews.
630 E Chicago Street, 49036-2028, Coldwater, United States - See map
+1 517 279 0900 +1 517 278 3775

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 269 traveler reviews
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Welcome to the new Best Western Plus in Coldwater! We offer outstanding guest service and are pet-friendly. We are close to Michigan International Speedway, Outlet Malls and many corporations. Whether here for business or pleasure, we have the perfect room for you! Our Coldwater hotel was recently renovated in 2012, and we offer contemporary style along with quiet, spacious rooms and complimentary Wi-Fi. The large indoor heated pool and spa is the perfect place to relax after a long day. With close proximity to I-69 and right off US-12 Exit 13, we understand that convenience and comfort go hand in hand. That's also why we offer a decadent, complimentary hot breakfast daily. Indulge in hot pancakes, the freshest fruits and biscuits & gravy, a selection of hot and cold cereals and yogurt to start your morning. The famous Best Western 100% Arabica coffee and cold juices are the perfect complement to your morning meal. At this Coldwater hotel, we know that a great morning makes for a great day and vacation. We're also happy to host many business travelers at our Coldwater hotel. A few of our regulars include workers in town with Paragon Metals, Michigan Gas Utilities®, ConAgra Foods®, EXO-S and Aleris. . Whether you're in town for business or pleasure, you can count on us to make your stay as enjoyable as possible. Friendly service, the highest quality and a great value make us stand out. Reserve a quiet room at Best Western Plus Coldwater Hotel, where you'll receive the friendliest service in town! Enjoy your stay.

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Room 1

Guest reviews


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based on 269 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
167
Verygood
 
61
Medium
 
30
Poor
 
5
Horrible
 
6
Business Business 56
Couples Couples 71
Family Family 102
Friends getaway Friends getaway 16
Solo travel Solo travel 11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Coldwater Hotel,Coldwater
  • 4
    « Comfortable overnight stay »

    We ended up booking here for our visit to the Hillsdale area based on the positive reviews. Hotel rooms seem to be scarce in that general area in addition to a pretty sizable track meet that weekend at the college, so we opted for the 25 minute drive over chancing it at a local motel. The staff, especially Front Desk, were courteous and welcoming. Our single King room was clean and beds were comfortable. Plenty of hot water and good water pressure in the shower and 3 sets of towels for the two of us in the room. Breakfast was better than expected and there were plenty of tables available in the dining area. We were a little concerned about the potential for noise when we checked in and saw a lot of kids in the pool area but heard nothing during the night. This hotel is a little hard to find as the other reviews stated but since I was aware of that, I used the Taco Bell as the land marker. Overall, I would definitely stay here again if I'm in the area.

    3
    « Great room but... »

    Let me start by saying the room was very nicely decorated and very clean. The bed was quite comfortable. I was very impressed. It is too bad that the great room was overshadowed by the front desk staff. We arrived in the afternoon and stood at the front desk for quite some time. We heard voices from the back, cursing and dropping the "F" bomb. I gather this employee was not happy with the housekeeping staff. Eventually, I guess they saw us on the camera and someone came out, apologizing she didn't see us. During the stay, if I needed to ask the front desk a question, I had to stand and wait for someone to appear from the back. Also, the front trash can was overflowing with trash to the point that is was falling out onto the front walk. It is shame that this really overshadowed how great the room is. Management needs to teach the front desk a little more about customer service.

    5
    « Hassel free »

    The hotel was clean and very comfortable. The room was very clean and smelled clean as well. The breakfast was very good and the hours were great for our famy of early risers. The pool and whirlpool also have great hours of operation and were clean and very welcoming

    4
    « Overnight stay »

    Check in was fast and receptionist was very helpful and polite. The hallway carpet seemed dirty and was very warm. Our room was very clean and the main beds were very comfortable. The mattress on the pull out bed left a lot to be desired. Two of our kids shared this bed and said it felt like laying on springs. We laid an extra thick blanket on top to try and make it better. The pool and hot tub were clean and pleasant. It did seem like there were not a lot of towels but staff did there best to ensure there were some available. The receptionist who checked us in helped us in another way too, and I have to mention it here. Unfortunately I did not get her name. We brought our 6 year old with us on this trip and she loves to swim. Unfortunately we forgot to bring her water wings. The receptionist let us borrow a personal set to use while we stayed. This was a total trip saver. Since the shallow end of the pool is 4 ft deep our little girl would not have been able to swim without water wings. Being able to use the water wings made her the happiest little girl in the whole place! Overall we had a great stay and will definitely recommend this hotel to others.

    3
    « Bed bug found »

    I decided to stay here because of the high reviews and price. It really has beautiful rooms. I just walked into my room 202, I see a bug run across the white bed cover. I grabbed and smashed it will a Kleenex, took it into the bathroom, then took a picture. I Googled bed bugs, yep, it was a bed bug. I brought that bug to the front desk and asked for a new room.. I should have just asked for my money back, because I was up all night worried I'd feel bugs on me. No, I will not stay there again.. I don't care how nice the rooms are or how cheep. I can't do bugs. Zoom in on my picture. It's a bed bug! Without the bug I'd give this place 5 stars.

    3
    « Jacuzzi stay »

    Great time and excellent rooms. Front desk was empty most of the night. I'm from the area and the location was great but the entrance (along with taco bell and KFC ) is so not the best place. I loved my stay at this hotel. The room was easy to warm up and add on the jacuzzi, it was awesome!!!!

    3
    « Good Value but not the cleanest »

    Good value but pull out couch in the suite was EXTREMELY UNCOMFORTABLE and DIRTY The bedding on Queen Beds was stained and did not have duvet covers for them Operating with minimal staff assistance but staff is pleasant

    4
    « Great last minute place to stay »

    We had to stay overnight as our house was without power. Check-in was very easy, the room was very clean, and the kids loved the pool. Our dog was welcome, and the shower had excellent water pressure.

    1
    « if you prefer not sleeping the night »

    Rooms are what you expect for the price, lots of contractors stay there so only quite tome is eleven pm to four thirty am during the work week. People drinking and some drunk in the parking lot. Catcalls to female guests multiple times. Stay away from this property.

    5
    « Nice place »

    Hotel was clean and comfy. Staff was very pleasant, and complimentary breakfast had a little bit of everything to make us all happy. Their signage off E Chicago Road is very small, I missed it the first time I drove by, as I am used to something larger, and the hotel is set back from the road, but I'm sure that has something to do with zoning. Overall, I loved the hotel, and If I am ever in the area again, I will stay here without a doubt.

  • 5
    « Great !!! »

    Our stay was so great. We needed a nice short getaway and I won't forget when going away again how well we were treated. The young lady at the front desk was so nice upon reception and when we left. You couldn't have had a much better employee to greet guests. One of the maids on the 3rd floor (315) went out of her way to get me a dolly to use for our leave. She was very nice and helpful. The pool and spa were an excellent addition and luckily we had it alone as I am handicapped and sometimes feel embarrassed. Thank You !!!

    5
    « Excellent Location »

    First time stay at a Best Western was in Coldwater Michigan and it was Excellent, beyond my expectations, from the reservation with the front desk, Jo, appearance and cleanliness of the property everywhere, to the room which was superb to the morning breakfast which was more than sufficient, including the sausage gravy, not just a bland white gravy. I would highly recommend it and plan on returning on another trip planned for next month and will anytime in the future I am in the vacinity of the property. Really truly enjoyed my stay.

    3
    « Decent hotel,loud guests »

    Hotel was fine for a one night. Unfortunately there was a large group of boisterous drinking men in the parking lot and down the hallways of our floor. Good breakfast sandwiches and courteous employees.

    5
    « Great place to stay »

    When ever we are in the area we always try to stay at this hotel.We know what to expect and are never surprised by it.The staff are always friendly and helpful and try their best to make right anything that is wrong,which in our case has been never.It's a clean ,quiet place to stay.

    4
    « Great service! »

    The staff at Best Western is friendly and accomodating. Although the lobby and rooms look a bit tired, the hotel is very clean. The friendly staff and affordable prices make this hotel worth choosing!

    5
    « Great place in Coldwater, nearby Hillsdale »

    My 2nd stay and it was clean, well run and enjoyable. There was a barking dog down the hall and management resolved the issue without a problem. We had two rooms and both were great. We did not stay for the breakfast, but it seemed like it was fine.

    2
    « Not what we expected »

    We booked this hotel after the review given from other guests. Hallways and room were dirty and had bad odor. There were not adequate linens needed in room for sofa sleeper and when we tried to call the front desk, both phones did not work and we could not call down to the front desk. Service staff were polite and helpful. Breakfast was suitable but did not compare to other hotels we have visited.

    1
    « Don't plan on using Internet »

    This had spotty to NO Internet Service. We were unable to do our work. We were told upon CHECK OUT that we could have gone to the corporate website & connected thru there. Perhaps more money should have been put into getting more routers for the convenience of your guests to use the internet instead of remodeling the elevator. Nothing but CARBS on the breakfast buffet.

    5
    « When you find it »

    Once you find the hotel, it a great place to stay. Very clean, well kept room. Staff was great, breakfast great. But we had trouble getting to it, as you cannot see the sign for it, it's too small. And you enter it from the parking lot of 2 fast food restaurants. Being next to the expressway I though they would have had a large sign to attract travelers, but that is not the case here. But otherwise a grat place to stay.

    4
    « Great room after we moved »

    We stayed here for Sisters' Weekend so we booked a two queen bed suite. We were very impressed with the size of the updated room and everything was clean. The problems came when the people in the room above us came home and started walking around. The floor/ceiling was very squeaky and it was so loud in our room it was difficult to have a conversation or sleep over the noise. There was someone walking around continuously until 1:30 in the morning and then again beginning at 5:30 a.m. I have never been in a hotel where you could hear the people above you so much. The next problem was our bathtub did not drain. When we reported it they said they had been having trouble with it. They put Drano in it but it still did not drain. Since we were staying another night we asked if we could be moved and they accommodated us by putting us in the room above where we were originally. The room was the same minus someone above us and the clogged tub. The next night was much more enjoyable and we were considerate of the people below us. The breakfast was very good and the price was right. I would stay again but only in a 3rd floor room.

  • 5
    « Nice Clean Hotel, Great Breakfast! The price is right! »

    We stayed here for my daughters softball tournament. I normally would not pick a Best Western but this hotel has changed my mind! We also stayed here 2 years ago so I knew it was a nice clean Hotel. Small hotel but very nice and clean with great breakfast! The pool looked very nice too! It was the right price as the rest of the hotels cost much more in this area. Would definitely come back!

    5
    « Getaways »

    We have had many events here. The staff is welcoming and helpful. The rooms are clean and inviting. The front desk is very atractive. The pool and party room were great. And the banquet room was a perfect size for our events. We have also used it for family coming to town, and for a fun night away for the kids.

    5
    « Quick overnight »

    The room was very nice and clean. The bathroom looked like new. Beautiful counters and fixtures. Had a king size bed and was very comfy. The breakfast was good with may options. I would stay here again.

    5
    « Clean,Efficient Friendly »

    We visit Coldwater a few times a year and after staying at many different hotels in the area make this our first choice. Nice indoor pool and spa, clean comfortable rooms, extensive breakfast bar, guest laundry, Very accommodating staff. We've stayed there in the winter with temperatures around 0 degrees. The hotel and pool area are always warm and comfortable, and the parking lot is plowed regularly during snow storms.

    5
    « Well run Best Western »

    The staff here was excellent, the room very well kept, the breakfast above the norm. I usually stay at Best Western when I can because of the mattresses they have. This Best Western was unusually well run and the breakfast was unusually good. Good management and staff makes a difference!

    3
    « Average »

    While our room on the third floor was fine, my brother got stuck on the first floor in the handicapped accessible room. He and his wife were tortured by the constant squeaking of the floorboards above them. He called and complained about the room and also of the noise level of the neighboring guests. In the end, nothing was done and my brother and his wife left at 5 am

    5
    « Fit for our princesses »

    Took our Granddaughters out for Princess Day "mini vacation" with Grandmas.Staff was so friendly and accomidateing.pool and spa was a perfect place to relax after a fun filled day.Hot Breakfast great variety. Had something for everyone's dietary desires.Thanks for all your efforts and making our stay so pleasant.

    4
    « Pleasant »

    Overall the stay was pleasant. The hotel was a bit hard to find. The room was comfortable but the heating and air conditioning was noisy. The breakfast was slightly above average. The personnel were competent.

    3
    « New staff need better training »

    The shower was filthy. Upon reporting this to the day shift manager I was told that the housekeeper that was assigned to that room was new. I received a 10% discount on my stay. We have stayed at this hotel on an annual basis for the past three years and this was the first time we have had a problem. To be honest about the comfort of the bed, I very rarely find any hotel beds to be comfortable.

    4
    « Nice stay with family »

    Clean rooms, free wifi, great big indoor pool and hotub was huge. Beds not great for bad back but ok for a few nights. Breakfast was ok, wish they had more gluten free options - only option was Chex cereal. Great suite for family of 5-6 to sleep comfortably for a week.

  • 5
    « Great place to stay »

    Brittney at the front desk was super helpful and accommodating. Housekeeping was friendly. Rooms were clean and well stock. Sunday breakfast was was a pleasant and delicious surprise . Many eating options surrounds this hotel. Will definitely be returning here.

    4
    « Best hotel in Coldwater, MI. »

    Casey (general manager) and staff are a friendly and helpful group. They always try to accomadate all of their guests (which can sometimes be asking ALOT of them). From the great breakfast in the morning to a mid-day swim in the pool to a late day walk on the fitness room equipment, this is a special place to rest your head (be it one night or many nights). Great location right off the highway. Great hotel!

    3
    « Good place to stay »

    Only downside, was there for business, two days in a row....no wake up call, click was broken.... Outlets are in need of changing, they don't work! Not exactly quiet hotel Plus Clean and friendly staff

    5
    « "Wonderful mini-vacation! »

    So glad we picked this hotel. The staff are wonderful, pool great and breakfast was amazing. Love that they are pet-friendly. The rates are comparable with the surrounding area. Give this hotel a try you won't be sorry!!!!!!!

    5
    « Great place to stay! »

    This is our second time staying here, and both times were good experiences. Friendly, helpful staff. The food was very good and presented very well. Check in was smooth as well as checkout. We will be back!

    4
    « Big time internet issues »

    Could not access internet with IPad. Phone worked. Was not an IPad issue. Has worked previously. Hotel personnel tried to help but there is only so much they can do with the system. If I was a business person I would have been extremely unhappy.

    5
    « Very clean and reasonable rates »

    Very clean and reasonable rates. Nice pool area. Rooms were modern and updated. Located downtown near shopping and restaurants. Staff was extremely friendly. Quite hotel for being next to a highway on ramp. Recommend staying versus some of the other hotels in town

    5
    « Great Place to Stay! »

    This is a clean and very comfortable hotel close to restaurants and other services, just off the highway. It's a bit hard to find (GPS directions are wrong), so look for the driveway between the Taco Bell and the KFC. Staff are warm and welcoming and it was the BEST breakfast we had the whole trip, with delicious croissant breakfast sandwiches, each individually made and wrapped by the woman who lays out the breakfast offerings. The room was large and comfortable with great wifi. The exercise facility/pool looked very well maintained and inviting. I'd happily stay here again.

    5
    « Great accommodations »

    Brittany and Josh really helped me out by hooking me up with this great jacuzzi room. Really goes back to childhood sayings treat others the way you want to be treated . They treated me like family and were great. Thanks for the help you two.

    4
    « weekend for grandkids »

    My wife and I recently stayed here with our 3 oldest grandchildren 12, 10 and 6. We wanted to just find a place for them to swim and have fun.We had a 2 room queens suite with a sofa sleeper. A few days before we left, I called and asked for early check in. They didn't have that, but they said they would call as soon as our room was ready if it was before 3pm. Well they called about noon to tell us it was ready whenever we got there. we were still a couple hours away. But we thought that was really nice. Upon arriving, we got to our room (#327). It was really nice. When walking in, to the right was a nice size bathroom, with long counter and tub/shower combo. Next on the right was the bedroom with 2 queen beds. Very comfortable beds with plenty of room. To the left when entering was a micrwave and sink, then the "living room area". 2 chairs, sofa sleeper and coffee table, dresser and TV.Also a decent sized room. The only thing lacking was there was no table and chairs to eat at in the room. The pool area was nice, pool on the smaller side, 3' deep on one end, 5'deep on the other. Great for the kids. Also had a hot tub. Both heated. Kids had a great time. Breakfast area nice sized, food normal. Arriving at the hotel, the sign out front is very small. But as you get to Taco Bell, it right after that. The hotel sits back from the road a ways. We also heard that sometimes the hotel rents out the pool. Doesn't mention that on web-site, so you may want to call hotel to see if it is rented, if the pool is a priority for you.

  • 3
    « Previous stay at this hotel was excellent, not so much this time »

    I stayed at this hotel on a previous trip through this part of Michigan. Perhaps it was right after being built or a rehab as I had a pleasant experience. This time I would say the property needs work. The rate was reasonable and the staff was helpful, but there were some issues. The area around the back entrance was dirty and butts all over the place. The door was rarely locked, as people propped it open with rocks. The parking areas just need a good cleaning and removal of bottles/trash. The room was clean but tired, e.g., refrigerator was dripping condensation, the hairdryer was maybe white with a coiled cord at some point but now smokey yellow and cord hanging all over. Also, the refrigerators have no freezers. The front desk will put your frozen items in the freezer at the front desk. The rooms are not very soundproof because we could hear the kids running in the halls and around the room above us. Most disappointing was Sunday breakfast. Standard cold fare but hot food was only biscuits and gravy. Nothing in the way of eggs, bacon, sausage, ham, or anything like that. I went to McDonalds. On Monday, they did have a selection of hot food. I couldn't tell if that was because the regular workers that stay here were back in town or not. Overall a reasonable property to stay at a reasonable price but could use a little TLC.

    1
    « horrible experience »

    From the moment we walked in the door we were treated with disdain and contempt. The staff was unprofessional and uncaring and unfriendly. This was by far the worst experience we have had at a Best Western Hotel. Heidi, was unprofessional uncaring and rude.

    4
    « Good location for south central Michigan »

    This is a comfortable relatively new hotel with easy highway access and good parking with easy access to hotel. Good standard breakfast. All normal amenities for BW. Quiet at night, easy to get a good rest.

    5
    « VERY NICE »

    Very nice clean hotel at an affordable price.This is the hotel we always stay at when we are in the area.Never had a bad experience.they have a nice pool and hot tub. They offer a nice breakfast area with a variety of items.The only draw back is their access to the hotel,it's almost at a traffic light and at times can be a little tricky to enter.

    4
    « Hotel was nice for the price »

    This hotel is nice for the price. The staff are very accommodating and the rooms are ok. The jacuzzi tubs are a little dated, but worked great. The hotel was a little loud; but with a birthday party and a wedding party celebrating....it wasn't that bad.

    1
    « House Keeping Thiefs »

    Having come to town for a funeral my last concern was having to keep my belongings in my car. Housekeeping felt the need to "service and freshen" our room the day we arrived. Having checked in at 7am and returned from funeral at 3, noticed that personal belongings had been stolen. Housekeeping came in only to take the 2 pieces of trash and the hand towel out of the bathroom that had been used and helped themselves to our belongings. Upon notifying the front desk they were instant to defend their staff and never once followed up with me. I had to go to them to get answers and when the GM was notified I was assured I would be contacted when she got in the next day. So instead of being able to be with family and remember the life of our loved one I had to deal with them and not taking responsibility for employing thieves. We left the next morning and upon making an 8 hour drive my phone never rang. I again had to contact her for any follow up and all that was greatly disappointing as she was of absolutely a joke. When there was no investigation or inquiry into any video or formal "look" into the incident. "I asked and she said no nothing was taken." Please tell me who is going to admit to being a thief? If you choose to stay at this "renovated" yet poorly done location, DO NOT PUT ANYTHING IN YOUR ROOM IF YOU HAVE TO WALK AWAY FOR ANY TIME. HOUSEKEEPING WILL HELP THEMSELVES TO YOUR BELONGINGS!

    5
    « Great stay »

    Hotel was very clean and updated. Breakfast was very good. Pool and hot tub had great adult only hours. Easy access to the interstate. Close to many restaurants. Front desk persons very helpful. Had great recommendation for dinner restaurant.

    5
    « REALLY NICE PLACE TO STAY... »

    I always try to stay at BEST WESTERN'S because of the pet friendly and very reasonable rates, and I have stayed at a lot of them. This place is really nice and friendly staff. I would recommend this place for sure.

    5
    « Great value... excellent place to stay. »

    I was visiting Coldwater with a friend of mine for an overnight trip in November 2016. I decided to try the Best Western Plus based on the excellent TripAdvisor reviews and the price. Holy cow... I was not disappointed at all! It was truly an excellent place to stay for the price. I was rather impressed. The check-in process was quick and easy. The room we stayed in (304) was clean and comfortable. The pool and hot tub were nice. Breakfast in the morning was quite adequate... with a good array of hot and cold food choices. (I had scrambled eggs, a sausage patty, and hash brown sticks. Plus... the fact that they had vanilla yogurt was a bonus! Most hotel breakfasts have only non-vanilla yogurt flavors.) I would gladly stay at this property again if I find that I'm ever in the Coldwater area for a night. It seemed pretty modern... maybe either recently renovated or perhaps it had just opened within the last couple of years? It was pretty awesome.

    4
    « Great place to stay! »

    We stayed two nights and would certainly stay here again. Staff was friendly and very helpful. It was quiet and our room was very clean. Remote for TV didn't work and within minutes it was replaced with another one. Only downside was our room card took several tries each time to open the door.

  • 5
    « Comfortable »

    This hotel was clean and quiet. We stayed only one night passing thru but would consider staying again. We were very comfortable in the room and the bed was also very comfortable. There was a good breakfast selection and it was nice to have a free newspaper to read with our morning coffee. Felt like we were home. There was an affordable washer and dryer available.

    3
    « Clean hotel with missing amenities »

    Room was missing additional bar of soap (two ladies in a room), a robe hook in the bathroom, a remote with sleep feature that did not work. Can hear people walking around above you. Nice pool and hot tub. Breakfast was cold - biscuit and gravy and the egg sandwiches. Staff friendly. Rooms decent and bedding was comfortable

    3
    « Alittle pricey for the quality of the room and services. »

    Nice Best Western. However for the area, and the quality of the room, I felt like it was a little pricey. The breakfast was wonderful, but everything else was at best average. The beds weren't great, but they were clean. The floors must have been weak, because every time someone walked around in the room above us it sounded like a herd of elephant's was fixing to come thru the ceiling! Made it very hard to sleep! The truck parking was a plus, and they do allow pets.

    5
    « Good value »

    Enjoyed our stay at the Best Western, Coldwater, MI. Our room was large with a king-size bed, and we had a couch, plenty of plug-ins for our computers and phones, and a very large vanity in the bathroom.

    4
    « Great place to stay with family or friends »

    We had a 70th birthday party to attend for a close friend and we live an hour away so we decided to play it safe and stay the night. The hotel was very nice with large rooms and very clean. The pool area was very inviting, although we did not have time to use it. The staff were friendly and helpful.

    1
    « hide a bed issues »

    The hide a bed was in terrible condition, like sleeping on springs. We tried to close the bed and sleep on it as a couch. It was completely jammed and would not even close. It was unusable! We called for a roll a way, and there were none at the hotel. We asked for another room, and there were none. We had made the reservation weeks ahead. The staff could do nothing to help us with the bill as they had no authority, and they were not allowed to call management on a Sunday. Two of us slept on the floor after a long day of moving my daughter into college. There were ants on the floor and the bathroom sink would not drain. We are waiting to hear from management.

    3
    « I Stayed »

    I was not happy with the quilaty of the food service. The bisquets were stell and the eggs were poorly made. the ac in the room would not go to fan only and was nosiy The stay was ok for the most part just not real happy with it.

    3
    « Over all great. Some Staff was UN professional!! »

    Upon arriving, all was swell. I entered the lobby and no one was at the front desk. I then heard what appeared to me yelling and cussing at sounded like towards the staff. i then asked the lady at the desk (when she finally came to the desk) who that was and if all was ok, she proceed to tell me that it was the "GM" and that she is that was all the time and to excuse her. how embarrassing. breakfast was good. A lady named Amanda, cleaned my room and did an outstanding job. She had very nice appearance and loved the cleanliness of my room. all in all a good stay, other than the un professional joke of a boss that those poor people have to endure working with. i understand, jobs get stressful and employee's tend to not have it "together" but keep it classy!

    3
    « One night visit »

    Stayed one night traveling from Michigan to Ohio. Place was very hard to find, even with GPS. Sign on the main street was very tiny. Room seemed clean and spacious and we were upgraded to a suite at no charge. Hot breakfast was good. Have to say that parking lot did not give us a "safe" feeling with people loitering outside smoking and drinking. Very nervous about leaving our luxury car there. Front desk was helpful, except when we reported the loiterers. Price was good, when compared to the area. Not sure we would stay there again.

    4
    « Very good stay »

    This is a nice hotel in a quiet location. The hotel is clean, breakfast is great and the pool area was wonderful. Staff was very nice and helpful. Stayed two nights and ended up in the same room both nights. I am what one would call a hotel snob and I would definitely stay here again.

  • 5
    « Very Friendly »

    The hotel is very Friendly. I traveled back to Michigan from California with my 4 boys and our cat. We had no problems with checking in or out. The room was great. I did a load of laundry and took the boys swimming.

    4
    « Nice hotel, reasonable price. »

    As a regular Best Western guest, I found this Coldwater hotel to be very nice at a reasonable price. Decor is contemporary and fresh, everything worked well. Breakfast was ok, nothing outstanding. Front desk staff friendly and helpful. Near several restaurants including a Culver's, open to 11pm. I would return to this hotel if in the area again.

    2
    « First time, last time »

    I pulled in around 7:00pm to check-in. There were 8-10 men hanging outside the front door smoking and drinking and from the sounds of it they had been drinking for quite some time. When I was walking up to the front door, a large SUV pulled up and a lady got out and from the sounds of it was propositioning for a "date" that night. Not the kind of environment I am used to staying in (140+ nights/year in hotels) nor that I would stay in the future (thus the title, First time, last time). The young lady at the front desk was very courteous, smiled, and was prompt with check-in. The room was average in terms of cleanliness. I pulled the bed sheets back to inspect the mattress and there box springs was loaded with what appeared to be years of human hair, dust, etc. The sink and tub did not drain properly (the sink took over 5 minutes to drain) which tells me that there is minimal attention paid to housekeeping (sink drainage is easily correctable). One of the downsides to staying in Best Western Hotels is the lack of consistency between different properties and the reason I don't use BW much.

    5
    « Overnight »

    Nice hotel- Very Clean. Friendly helpful staff. Hotel driveway is a little awkward . But overall hotel excellent just off expressway. Nearby shopping, Restaurants and Gas stations. Swimming Pool. Breakfast included.

    5
    « Clean, comfortable, great staff »

    The hotel is kept in good condition. Always clean and comfortable. Heating/cooling works well. It's the staff that really makes the place home though. Ashley W. at the desk is always very friendly, professional, and helpful. I always feel she goes out of her way to make the guests feel welcome. There are a few hotels in the area, but month after month, I choose to stay here.

    5
    « great place, fantastic staff »

    our first stay this location. Late arrival but the staff was so kind and friendly. Place is clean and comfortable and quiet. We will recommend this location to other family members who don't stay at the lake house for our next family reunion. fast internet and good breakfast. unfortunately, didn't get a chance to try the pool.

    5
    « A gem of a place »

    The room was spacious, clean and very 'fresh' feeling. The staff was helpful in getting our room ready when we arrived early, or they tried to do it but we needed to wait. They gave us a good recommendation for lunch in the old Coldwater Train Station and it was yummy. In a good location next to the highway with lots of restaurants nearby. Just a bit tricky pulling out of the parking because it is so near the highway interchange, but the locals were friendly and helped us turn left every time. Thanks people of Michigan!

    5
    « Very friendly staff »

    We checked in around 2 am and had no problems at all. Staff were friendly and helpful. Thankful for the indoor pool as it kept my 8yo son busy during the day while my husband had to work. We had to check out for the weekend because they were booked and that was ok because we made the reservation at the last minute. Most hotels in the area were booked so we ended up at a less desirable hotel for 3 night. However after the weekend we will be checking back in for 8 more night. Hotel is clean and they have a great breakfast with lots of hot items and even have laundry facilities for this of us who stay more then a couple of nights. I would recommend this hotel if ur in the Coldwater area. Oh I forgot to mention, since they were booked for the weekend and we had to checkout they allowed us to stay until 1pm on check out day. Extremely grateful for that.

    5
    « Lay over »

    I want to start staff are vary friendly stayed there the other night air didn't work in room they were right on it got me another room right away the motel was clean beds comfortable easy parking not to far of tollroad about 15 miles good breakfast bar in morning there is plenty shopping around resturants and gas and I might add if you have kids there is a in door pool with pool side rooms good value for the money

    5
    « No minuses at Best Western Plus »

    There is nothing bad (and everything good) to say about this hotel. Check-in was fast and friendly. The room was modern, well-decorated, and perfectly maintained. The bathroom has a large amount of counter space. I always check out the shower in hotels to see if there is any mildew on the grout. It was pristine with not even the slightest trace of any mold or mildew. The breakfast was similar to other chain hotels, but so neat and tidy. Not one spill or mess to be seen, even with a busy breakfast morning. This is a great place to stay.

  • 4
    « Nice »

    Nice motel, hard to find....you can hear people walking above you. Very squeaky floor. Always stay in Coldwater before the June nascar race, it is very close. I would stay again. It is off the road a ways and very small sign, it took a couple turn arounds to find it.

    3
    « Good quality for a great price »

    Good quality for a great price. Stayed here for a couple of days whiles on a businesstrip. Good service, clean room and moderate breakfast. More than enough free parking in front of the hotel. Would definitely stay here again.

    4
    « College Visit Respite »

    We were visiting colleges and found this hotel on priceline. Got two rooms each with 2 queen beds. Stayed on the third floor. The staff was wonderful as we checked in very late. The rooms were very clean large and comfortable. The bed and pillows were one of the best. This is the best Best Western we have stayed in. Kids loved breakfast sandwiches. Highly recommend this hotel.

    5
    « THE BEST PLACE TO STAY IN COLDWATER!!! »

    This Hotel is by far one of the best that I have ever stayed at! I travel all over MI for work and I have never found a better place to stay, the staff is the best, the rooms are excellent, the beds are comfy, and the hot breakfasts are delicious! I will recommend this hotel far and wide. If by chance you read a negative review about this hotel don't believe it because some people can never be pleased, this hotel is EXCELLENT!!!

    4
    « Great place to stay »

    I've stayed here twice while visiting friends in the area. The first visit was spot on - everything was perfect. Pool was lovely, staff was fantastic, the room was clean and comfortable. The second time I stayed here, I had a few problems. The remote for the TV wasn't working, the electrical outlet in the bathroom was dead, and the ventilation fan in the bathroom was also non-functioning. Each issue was managed immediately and effectively. I do find it a little expensive here, but I can't deny that you get exactly what you're hoping in a hotel here. It's a great choice!!

    4
    « Best Western is my favorite »

    I had to go to Michigan and though it was 35 minutes away from the drug rehab center I work for, Narconon, I chose to stay at a Best Western as I know what I am going to get and don't have to worry, plus the price is always good. Again I wasn't disappointed. BW is the BEST hotel.

    5
    « Great Place »

    Everyone was Fantastic!!! Very accommodating!!! Rooms were very clean as well as the pool. The food was great !!! Lots of other places to eat after breakfast. Can't say enough about how happy we were there. Will stopping in again. Thanks for a wonderful stay!!!

    5
    « Excellent Hotel »

    This hotel is a gem! I have stayed here on several occasions for work, it is always very clean, the hotel staff is one of the best that I have ever dealt with, they are very friendly and willing to bend over backwards to make your stay the best experience to be had! I will continue to stay in this hotel whenever I am in the area.

    4
    « Very Nice Hotel »

    This hotel was very nice and very clean. Our room was very comfortable and we did not have any issues. I did notice when checking in that my ID was not checked I found that to be odd. I do think that the hotel needs better signage when getting off of the highway I drove right past it because I did not notice the vey small sign in between two fast food restaurants. Overall our stay was very relaxing and enjoyable.

    5
    « Excellant Service »

    I am so impressed with Best Western motel in Coldwater, MI. From this point on, I will only stay at Best Western. Melissa was very friendly and knowledgeable at check in. I have to say Ruth the housekeeper who cleaned our room prior to check in did a wonderful job. She not only passed my inspection she went out of her way and wrote a cute note and drawled a spring flower on it. Loved it! When we were leaving our room I passed a housekeeper and she greeted us with Good morning and I asked her if she was going to clean our room, she said no; she was cleaning the other side. I asked her, name and she told me that she was Ruth. I thanked her for our kind thoughts and she said Happy Easter. Wow! what a great employee you have and she should be rewarded for her upbeat attitude and awesome work.

  • 5
    « Great experience »

    Room was clean and nicely decorated. Bed was comfortable. There was a big variety of TV channels. Also a big variety of free hot and cold breakfast food. Large parking lot. This was a very pleasant experience.

    4
    « Great service »

    We had wonderful service on our little getaway to Best Western! The staff was great and very accommodating! The breakfast was great and featured a breakfast sandwich that was a first for us and it was delicious. The only problem we had was the jacuzzi in our room had hair in the filter and looked like the filter bd not been being cleaned. We filled the tub up and had multiple balls of hair floating in the tub. Besides this incident we had a great time and would stay again if the opportunity came about.

    3
    « Stains and Water »

    The shower drain was extremely slow. I felt like I was wading in water versus taking a shower. There were also several stains in the carpet. Would I stay here again yes because there aren't many options in the area.

    4
    « Clean room & decent pool hours »

    My two sisters, my daughter, & I stayed here on a Sun. night- Tues. morning while on a road trip to Hillsdale College for my daughter's music audition. We requested a pet-free room for my sister with allergies and were very pleased with the cleanliness. A pool is important to me so I especially appreciated the pool staying open until midnight. I also liked that it was a decent size & depth so I could exercise in it. I really enjoyed the hot tub as well & could shower off before returning to my room. The staff was friendly. Not sure how it would be if it was crowded, thankfully just missed the parent weekend the day before. I plan to stay here in the future during visits when my daughter starts college next fall. One issue we had tho, when we arrived at night we had trouble finding the entrance as it is tucked behind the Taco Bell. We mistook the exit road to the highway as the driveway and had to drive quite a bit before being able to turn around. The sign is small at the road and easy to miss if you don't know where to look. If you arrive after dark just enter as you would for Taco Bell.

    4
    « Clean and comfortable »

    Very clean and comfortable hotel with friendly staff and great service. Rooms are updated and ammenities ae decent. The exercise room is small but adequate for some cardio. The breakfast was above average and the hotel was quiet.

    5
    « Great place »

    Enjoyed our stay in Coldwater. Room was large and very clean. Beds were awesome comfortable, Pillows were large and fluffy, 4 pillows to a bed Pool and hot tub are very nice. Halls were very quiet even though there was a lot of quests. I will always stay at this hotel. When I come to Coldwater. Service desk staff was friendly Lots of restaurants near by.

    4
    « Staff wins again »

    This is a fairly standard Best Western Plus and we like the Plus and Premier, but the staff was way above standard. They made our small group feel like we had booked the whole hotel and went out of their way to make our stay great. We would definitely come back.

    5
    « Family get together »

    This hotel was beautiful. The staff were friendly. The room was magnificent. My grandkids loved the pool. We loved are stay there and definitely would recommend this hotel to friends. We can't wait to go back again.

    4
    « Nice getaway for 2 »

    We really needed a relaxing getaway and we found it here...the whirlpool tub was delightful the room was spotless and the pool was warm ! We did not enjoy the boys running up and down the hallway, but that was poor parenting...an American epidemic. ..

    5
    « Very nice stay »

    Other than a woman that can't read signs and her obnoxious kids, we had a great time. It was relaxing and very nice. We enjoyed the pool and hot tub and the suite was very roomy. The staff was very polite and helpful. The overall appearance, quality and cleanliness was very good.

  • 3
    « About what you would expect »

    Great breakfast, nice service. Work out room is too small and was freezing. Room was totally fine. Near good restaurant fast food options. Jimmy Johns. Pool was nice and not freezing. Hot tub was great. Front desk lady was nice. All in all was a plus.

    5
    « Attractive and Comfortable »

    The updated contemporary décor is very attractive. The beds are comfortable. The wifi works well. The staff is very friendly and helpful. The breakfast was great. I appreciated having boiled eggs available at breakfast.

    4
    « Get-A-Way »

    I took my spouse on a weekend get-a-way that was about a 4 hr. car ride from our home to an area of her choice. This hotel was close to several shoppes and points of interest for both of us, not to mention the beautiful countryside along the way.

    4
    « Nice Stay »

    The hotel was a very nice place to stay while visiting Hillsdale College. It is a little distance away from campus but it is worth the drive when comparing this stay to others in Hillsdale. The Hotel was very clean and the staff was very pleasant. We will stay here again.

    5
    « Service can't be beat »

    Picked this location for the antique shops in area. Night before we are to arrive dad (86) and develop my disabled brother decide they will go with us. First time traveling with them in many years. Called to get them a connecting room, reservations state they will do their best. We arrive very friendly at front desk, connecting rooms no problem. All settled in dad needs to use restroom and has difficulties, never thought to ask for accessible room. Talking at breakfast (free) decide to talk to front desk. No problem, moved from our rooms to connecting rooms with one accessible. Very clean as others were. Our new home in this area.

    5
    « Clean, comfortable and room to move! »

    The best Western Plus in Coldwater, MI is the only hotel in town that I stay at. The beds and pillows lead to a night's rest where you don't want to get out of bed because it's so nice, but when you do you are refreshed and ready for your day. The bathrooms are well kept, spacious and have nice hot showers under a spa style shower head. And best of all, the staff is beyond helpful and treat you like you're family. The newly redone pool/hot tub area is pretty fantastic too. Highly recommend!

    4
    « Clean and Quiet »

    Stayed here for business. Located right off of the highway and convenient to food and shopping. The room was quiet and clean. I would stay here again when driving through Michigan. The front desk attendant was very nice and provided some suggestions on where to eat dinner.

    4
    « Coldwater Stay »

    This Best Western is right in the middle of an antique area. We were there to visit with family in Hillsdale and look at the college there. There's plenty of beautiful scenery of Michigan, especially in the fall. It's a very convenient area to stay in.

    5
    « A Great Stay in Coldwater »

    We arrived around 8:00 with no reservation - just decided to not drive all the way home that night. We were impressed with the hotel. Friendly staff at check-in that was able to give us a good recommendation for a local restaurant close by. The lobby and rooms had very nice décor, and were very clean and comfortable. Would recommend this highly if you find yourself in Coldwater.

    4
    « Great place to stay »

    Nothing fancy about this hotel, but it was a great place to spend the night. Friendly staff, clean rooms, quiet overnight, the usual hotel continental breakfast, easy to get on and off the interstate. I'll return when I'm in the area again.

  • 3
    « Roadtrippin 2015 »

    We booked this hotel at the last minute while on the road. When we arrived we were greeted by Ashley at the front desk. She was very helpful. The room was clean and comfortable, BUT the room was recently smoked in and being a non-smoking hotel. Obliviously the bottom floor back by the door is used by smokers. This is a pet friendly hotel which was great. The pool area we did not use. The breakfast area was good with an assortment of hot breakfast items. The hotel was renovated I believe in 2012.

    4
    « Sorry Carla!! »

    This is the best option for a hotel in Coldwater for the price. I stay quite often, and have had some minor issues with getting into my room. My last stay I became a little irate and did yell at the front desk clerk, Carla. Afterwards, I felt horrible because I know the issues I was having wasn't her fault. Carla stayed calm and professional the entire time. Carla, I am truly sorry!!!

    4
    « Relaxing stay. »

    Rooms are spacious & comfortable. Spacious bathrooms. We did not use the pool & hot tub this trip but usually enjoy them. Breakfast was tasty & they even have chocolate milk which earns them bonus points from me. Hotel was very quiet for a Saturday night allowing for a good night's sleep. Thanks!!

    5
    « Best Hotel »

    The staff was helpful and friendly. The room was clean, comfortable beds, nice clean bathroom. Our dog had an accident at checkout and staff could not have been nicer. They ask me to take the dog outside to let him finish and they used a rug shampooer to clean it up.

    5
    « A Fine Hotel In Coldwater »

    The Best Western Plus in Coldwater, Michigan is a fine place to stay. The check in staff people are pleasant and caring. The rooms are clean and newly furnished. The east side of the building faces a quiet meadow.

    5
    « Best Western plus. Coldwater, Mi. »

    I have stayed many times at this property and am always pleased. They have a motto " people who care" and I have always found this to be the case! The beds are very comfortable and the rooms are quiet . The fitness room has outstanding equipment including the , best treadmill I have ever used, The complimentary breakfast and the breakfast area are great and I always enjoy my morning meal there. What is even better than the food is the service attitude of Cheryl the breakfast host. Coming here was my introduction to the Best Western Chain and encouraged me to book at their other properties when traveling.

 

Getting to the hotel ...

All directions
·From: North. Traveling on I-69 use exit 13. Turn right onto US 12, travel approximately 100 feet. The Best Western Plus Coldwater Hotel is on the left side of US 12 between Taco Bell and KFC. ·From: East. The Best Western Plus Coldwater Hotel is on US 12, we are located on the south side of the road between Taco Bell and KFC. ·From: South. Traveling on I-69 use exit 13. Turn right onto US Highway 12, travel approximately one quarter of a mile. The Best Western Plus Coldwater Hotel is on the left side of the road between Taco Bell and KFC. ·From: West. Traveling from the west on US Highway 12, the Best Western Plus Coldwater Hotel will be on your right hand side between Taco Bell and KFC. Ri...

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