Best Western Plus Coldwater Hotel, Coldwater

Not worth the price. Stay somewhere else and save yourself the experience of a filthy, smelly, disgusting hotel. Absolutely disgusting. The bedding (fitted sheet was inside out) the sheets were thread bare and discolored. The carpeting was covered in stains. The desk chair was peeling and cracked. Bathroom was absolutely filthy. Toilet still has “left overs” remaining in the toilet from the previous guest. Toiletries were used from previous guest.

A good place to stay for the price. Good breakfast, but wish there were potatoes and sausage links included. Shower curtain needs replacement and lamps next to bad weren't working, but that is really not a big deal. Located next to KFC, Taco Bell and Mexican restaurant. The receptionist staff is very attentive and helpful. Overall, good experience for the price.

We will be back just plz update it make it look like it 2022 not the 80's room was nice and clean but still dark and gloomy needs a fresh paint and better carpeting new couches chairs update your lamps

This hotel was absoloutely disgusting, when walking in the room it smelled disgusting almost mildewy. There were stains on the comforters and the curtians covering the windows. The trash was not taken out from previous occupants and the wifi was not working during my time of stay. I also found a curly hair in my eggs during breakfast. I will NEVER be staying at the best western again.

Good cheaper clean hotel good location to tiny of jetted tubs but the location means there to packed at all times and there pool room could be better updated that's for sure other than that it's alright breakfast is OK I guess friendly staff

Dirty,Dirty, Dirty the Room was dark with the lights on sink backed up with every use , floor s turned socks black mold on the curtains stains on the blankets on the walls no large bath towel's no room service.

This hotel had a very friendly staff. The breakfast was great and they kept it fully stocked for the duration of breakfast times. The rooms were clean and stocked. They gave each person staying a bottle of water that was very much appreciated!

This best Western has the most friendly staff. They accommodate anything you need as a guest. It's the nicest hotel in town. I choose them anytime I stay in a hotel. The rewards program will hopefully give me a free stay very soon.

We stayed here a few years and don't remember the room being this bad. We stayed in a room with 2 queen beds. Badly needs an update. Carpet stained. Why use white duvet covers if you're going to continue to use them stained? I asked for a replacement and it was stained too. Towels were threadbare and all the pillows were crunched up and extremely lumpy. Lighting was poor and water pressure low. I will not stay at this best western again.

Filthy, out dated, run down hotel and room. Torn, dirty curtain, broken uncomfortable bed, stained/grayed sheets & towels, no internet connection, USB port not working, toilet seat broken, dirty furniture, dirty carpet. Noisy rooms and hallways. Do not book there, waste of money. This was Best Western of Coldwater, 630 E Chicago St.

If you're in town shopping. This is the best place to go after. Generally with like minded people and close to Sapura! This is the best option around. Rooms were good enough but the price point and location on and off the highway is what sold me.

TV remote not work. Breakfast food all cold not much taste. Other guests yelling, screaming, fighting in and around pool. We were not compensated for no tv. No towels for pool guests. We and friends will find better places to stay somewhere else in this area.

Was a great little family get away, pool was great the hours for the pool are amazing. The lady Elizabeth at front that check us in was fantastic! The guy refilling breakfast items was really on top of it! Will be going back for sure!

I stayed last week for 2 nights, impressed with the staff Beakfast was good and staff available all times Pool hours and nice fitness centre Checkin was soomth Plenty of restaurants nearby Easy to get away to I-69 Would stay there again soon

Pool was not warm at all, not the cleanest or kept up. Furniture in room needs replaced as it appeared to have had water damage and now rotting they had electrical tape trying to hold the draws on the cabinet shut. Towels smelled of cigarettes and fry oil. Breakfast area could be cleaned more often.

My family and I recently stayed at best western plus in coldwater Michigan for my birthday. I didn't get any sleep because I was attacked by bed bugs and ended up spending 30 dollars and countless hours on laundering all of our clothes so we could change rooms. We spent approximately 2 and a half hours in the new room before we started getting bit again. We canceled our reservations for the second night and left the hotel to find that someone had thrown up down my vehicle and hit it with theirs. Then had to go to the local walmart to purchase benadryl tabs and anti itch ointments, just to get back to our home town and spend another 30 dollars on re laundering our clothes at our local laundromat. We made a police report about my vehicle and made many complaints about the bed bugs in both rooms and the injuries to ourselves and provided the bugs and pictures. I left a message with someone who claims to be the manager but when he called me back he was more concerned with how I was able to contact him rather than our terrible experience. They refuse to refund our money for the night we did stay but the so called manager of that building assured me that somebody comes to spray specifically for bed bugs every monday and the people who stayed in both rooms we were in must have brought the bugs prior and it was hardly an infestation. I am very disgusted with how events played out and with how that specific hotel is allowed to be run.

The pool water and hot tub water was literally brown. The room had multiple stains on carpet, bedding, and chairs. It was very I comfortable. Our room had a bright light right outside windows but only a sheer curtain to cover window so the room was lit up all night. It just was not a good experience. Also, our card was over charged and they told us they don't know why but the charges will eventually “fall off”.

We stayed here while we attended parents' weekend at Hillsdale. The parking lot was covered in ice, as expected at this time of year. It didn't seem to have mitigation efforts in place. The front desk person was nice. There was no hand sanitizer, or at this point any concerns about "touch points" which is important for later. I asked for a bottle of water as they had some in a case on the counter and was told these are only for.. elite? guests. It seemed asking for a free bottle of water was not asking too much, but it was. I did find $2.00 and bought the same, generic bottle of water, from the vending machine around the corner. We returned to the hotel late (1030pm) the next evening to find our room was not touched. When I asked the front desk, they said they were eliminating touchpoints, like making beds but that the trashes should have been emptied and given new towels. None of that was completed. The front desk lady did offer to come make our bed but I declined. Strange, apparently earlier in the day when the room attendant supposedly had the opportunity to make our room - they were not inclined to make our bed, so they could eliminate touchpoints, but this person felt it would be okay? I did ask for new towels, which she touched when she handed them over to me. The room above ours may have a loose truss as we could hear every. single. movement on the floor (second floor) above our room. Around 400am on the first morning, there was a pounding on our door and someone shouting "housekeeping". We did not respond to that. At 1130pm on the second night, someone was clearly attempting to enter our room, with a lot of door handle jiggling, slight knocking, that went on for a full minute. Probably someone attempting to get in the wrong room., but still was a bit creepy. The towels did not smell fresh. The bed was comfortable enough. The room was average clean. The room was not exceptional either way. We were glad we did not need to spend much time at this hotel.

This is a dirty, poorly run hotel that reflects poorly on the brand. I have stayed at other BW+ locations that were quite nice. If I were a franchisee of BW, I would be very unhappy that they allow this location to be run in this way.

Another great stay!! I love this hotel and so does my dog!! This is an awesome pet friendly hotel!! The staff is so friendly and inviting! The rooms are clean and comfortable and the pool and hot tub are perfect for relaxing after a hard day!! Breakfast is the perfect way to start the day I personally love the biscuits and gravy but they have many delicious options!! Should a problem ever arise the staff is always eager to fix it!! Great job staff!!

Room was very noisy, from above and from the hallway. The floor above us squeeked very badly, and the people walking in the room above us created a loud noise. Breakfast was kept well stocked and clean. The staff handling this was very efficient and friendly

Great location. Great property. GREAT STAFF! Everyone has a smile and the atmosphere is homey. Definitely a great place to stay during the holidays or any time of year! My significant other and I will be returning whenever we are in the area.

I was in the area for work. It's nice how close this location is to everything. They had a discount for nurses which was wonderful! Breakfast had many options. The decor of the room was very nice and the roof was comfortable. I will be staying here when I'm in town for work.

Nice BW hotel located next to I-69, but not noisily so. Comfortable beds and decent shower. Pretty good value for money, especially with advance reservations. Close to KFC and Taco Bell, and flatscreen had lots of channels.

We literally ran out of this hotel! The place was filthy and and we saw a live bed bug within minutes of entering our room. The toilet seat was also broken. The staff had a baby out in the crowded hall at 10:30. Do not stay here!the ceiling had fallen in near the elevator.

Hotel was good location for what we needed. Very dingy and out dated rooms and lobby. Breakfast buffet was empty with 1 hour still left and frozen biscuits were brought out.but on a positive note, We left and found Jeannie's Diner down the street which had a phenomenal breakfast and service was fantastic. I suggest you try it out.

I have never stayed in a hotel this bad. MOLD! You cna smell it when you open the door. 3 out of the 4 rooms they tried to put us in yiu could smell mold. We left couldn't stay there. It was horrible.

Outside doors broken, in spite of having a sign saying a key would be necessary for entry. Completely untrue. Anyone could walk in off the street. Parking lot had questionable people there (possibly homeless but in a trashy pickup with a barking dog). Room had not been cleaned when I entered at 11 pm and bathroom was disgusting!

The creaking floors above us when people were walking kept us awake a lot of the night. The room was fairly clean, but the shower head in the bathroom was way too high and the sink drained very slowly. Pluses for the bathroom: there was an exhaust fan with a separate wall switch, it had a large vanity, and there was a grab bar on the wall just outside the tub. Very helpful. There was no printed TV channel listing in the room. Had to slowly scroll through it on TV and the selection was very small. However there were four HBO channels. The lighting in the room was terrible--quite dark. The big surprise--a good one-- was a complimentary mini bar set up in the breakfast area during late afternoon check-in time. (4:30 to 6:30, I think.) We were issued two tickets per person at check-in and there was also individually packaged snacks.

My dog and I had a great experience here there are nice grassy areas to walk and play with my dog. The staff was very helpful with recommendations for dinner. I was pleased with my stay and worth the price. The pool and spa were also very relaxing and enjoyable. I will definitely be back!!

We loved this hotel. It was so nice when we first started staying there. We come to Michigan for family Christmas every year. The last three years the hotel has gotten worse and worse. One of the beds was broken in the middle and made a lot of noise. The room smelled like mildewy urine. We had a suite room, the door to it squeaked every time it was opened or closed. They did fix that. When I mentioned the bed nothing was done to fix it no refund or room change was offered. There was food on the floor in front of the couch. The shower had hardly any pressure to it. The fridge was rusted around the freezer coils. The ice machine had mildew in the bottom of it. We will not stay at this hotel anymore.

We came up to Coldwater area to enjoy time at Lake with family. We have previously stayed here before and it has really gone down hill through the years. Front desk staff was dressed in t shirts and jean shorts. When we arrived in our room all the water was brown. When we called to inquire why they informed us that they were repairing a water line down the road and they have no control over water. Water (warm bottles) were available for breakfast, however due to water issues I feel as though bottles should have been in room as well. Hallways and room smelled nice, but it was almost over kill and I feel like it was being done just to cover up a lot of the filth. Floors were dirty in room and hallways with noticeable crumbs and many stains. I am assuming due to Covid, they are limiting housekeeping from entering rooms, but we were never told anything. Our first night there we came back to our room after being gone all day and our trash was pulled and dirty towels were replaced with clean ones. However, the other 2 days nothing was cleaned in our room. Would have been nice if Front Desk communicated better the instructions/rules for cleaning while staying. Most likely will not stay here again. Several other hotels in area and will probably go somewhere else next year.

This is the least maintained hotel that I have had occasion to visit. Linens were clean, but that is all! The ceiling tiles were leaking from plumbing above, fridge froze the food, microwave didn't work, the pool was so cloudy one couldn't see the bottom, lowest lighting available, dirt caked behind bathroom door and in corner by tub. Linens were clean.

No air in lobby, hallways, or elevator. Weird smells everywhere. All common areas were dirty. Washing machine and ice machines were filthy. Outside areas need refreshing. Room was ok. We did not use housekeeping, as they were sweaty from the lack of air everywhere else. Other people we know who were there at the same time had to move rooms multiple times to find a clean one to start. We can't believe this hotel has any good ratings.

Hotel room was not thoroughly cleaned before we got there with crumbs and candy on floor and behind bed. Rooms smelled terrible. Exterior doors broken allowing no safety aspect. Exterior of hotel in very bad shape with dog poop everywhere you step.

The lobby looked run down but the front desk staff was very friendly. The first room we went into had a bad smell to it. The next room they moved us too looked just dirty and had mold in the bathroom.

Bad plumbing in 2 different rooms. Shower handle broken in one room. Shower clogged in the other room. Management refused to accommodate for the problems. Said I could try a 3rd room but by that time I was late for a appointment. Will not return to this motel.

We chose Best Western because it was the only "Pet Friendly" hotel in Coldwater my husband could locate. I don't know when these pictures were taken, but it must have been a long time ago. This hotel is filthy, and the grounds are anything but park-like. I went to a local store and bought disinfectant wipes/spray to clean the room. There was hair in the tub; the carpet was like dirt, and it was just grungy. The only thing the house-keeper did while we were there was replace our towels. The back door was never locked. Why did we stay? I don't know! Won't be back.

The Front Desk Staff were great but the facility is awful. Floors creak, walls are thin doors inside the room don't close. House Keeping is virtually nonexistent. Only service my room once/partially during my 5 night stay. Side entrances and stairwell were never cleaned. The facility should be renovated completely before receiving a PLUS rating!

Room smelled like cigarettes. Carpet in hallways were dirty. Walls were damaged. Shower handle fell off and tub didn't drain. Sink didn't drain. I pray to go that was hot glue on the sheets I could hear EVERY, and I mean EVERY, noise the room above was making. My dog is clean and well behaved and we had to sleep in the slums. If I had time to switch hotels I would have. Not worth $170

I booked the BW because of the reviews. I am not sure they prepared me for my stay. When I checked in, I was assigned to a 3rd floor room, which I prefer. Before I could leave the desk, the clerk remembered that the elevator was broken and reassigned me to the first floor in a handicapped accessible room. She said it didn't have a couch, but had a chair. The room was odd. While it had wide doorways, it also had a heavy stool that cut down the walkway into the room down to about 26”—not enough room for a wheelchair to pass through, and the stool would be too cumbersome for a person with mobility issues to move. The bathroom was large, but the sink stopper was stuck in the drain, allowing water to trickle down. The floor was badly stained. And I found one washcloth that was not stained gray. The chair was worn, with stains where the head and hands would rest. I did not sit on it. About 9:15, the fire alarm went off. No one evacuated. A gentleman I spoke with at the breakfast area said it happens all the time. The evening clerk, at the desk when the alarm went off was swearing between phone calls from guests. The early morning clerk stated he was not even told it happened, as did the layer morning clerk. Breakfast—all refined carbs and a few pieces of fruit. The hot tub Had a green color. I will not be back.

The staff was very friendly and made sure we were checked in right away. The room next door had a lot of nosey kids that you could hear in the hallway but the walls were so thick, we never heard them while in our room.

I was accused of smoking in my hotel room which I absolutely was not my wife how ever did have several aroma candles lit I was asked to leave with out getting my 100$ cash deposit back or my 75$ for the 2nd night that was already paid for I pleaded with workers to come inspect my room and they refused I took video of all this taking place and documented the condition of the room on video as I departed it was not delt with professionally at all

is one of the better places in coldwater to stay for the price all thou not the best price in town i can describe it in under 200 words i really dont like being made to add words to get thru the survey

very pleasant stay. Breakfast to go bags were great. Girls at desk were outstanding. Quiet room. Comfortable. Close to restaurants. Good tractor trailer parking. Room was cleaned everyday. And the staff was considerate

There was dirty socks on the floor behind the chair in our room and also some gnats. The beds were pretty hard and uncomfortable. Due to covid, breakfast was super slim and was a sack meal containing a nurtigrain bar, muffin, and banana...you could also get a bottle of water. For the price, I would choose a different hotel next time.

This is an older hotel that needs a deep cleaning. Carpets needed shampooing. The TV stand and one of the end tables had cup rings which were a clear indication that our room was not cleaned well. If it had not been so late I would have complained but instead I used my wipes and cleaned them myself. No plans to stay in another BW any time soon.

Front Desk, Guest Services / Front Office at Best Western Plus Coldwater Hotel, responded to this review
Dear Guest, I apologize that the cleanliness was not up to par for a Best Western. I have passed on your review to the housekeeping staff so they are aware of the issues and can work harder to ensure it doesnt happen again. We hope you will give us another chance in the future. Thank you for your feedback!

We reserved two rooms at Quality Inn over the 4th of July weekend we drove all the way from Georgia and they were so gross we called over to BW and they said they had two rooms available so we packed up our things and headed over and I can tell you it was a hundred times cleaner and the staff was way more helpful and so nice. We were always greeted when arriving and leaving and when we needed towels or linens they brought them right to us. The person at the front desk even brought me up a new remote at 1am because mine quit working. I will for sure stay here every time I visit Michigan.

Lady's at front desk were very nice and gave me $10 off my next 2 nights but the manager wouldent do a thing about the roach in ower room i killed it and showed them not a refund or nothing and tub wasnt clean at all im not staying here again id rather camp

The room was average, the mattresses in need of replacing. One side of each mattress was very soft compared to the other indicating they were well used. Because of Covid 19, breakfast was Grab & Go and ready when we got up. The prewrapped muffin tasted very processed, granola bar very good, and great fresh fruit. My main concern was the staff's lack of knowledge concerning cleaning procedures for Covid 19. When I asked what changes had been made, I was told, "I don't know, I just work the desk. But our head of housekeeping is very good, so I'm sure they've done something" YIKES!! That did not make us feel safe at all. Needless to say, when we got to the room, we sanitized it ourselves.

Front D, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for your feedback! I am very sorry our front desk staff didn't know our procedures concerning COVID-19 but I can reassure you we are taking extensive measures to keep our guests and employees safe and healthy. Hopefully you will give us another chance in the future!

The front desk was slow at checking in, the second person on staff just stood back and watch the gentleman struggle. The gentleman with phone call after phone call to try to get assistance with problems that he didn't know how to handle.

Very clean and friendly hotel. Free breakfast was very nice and lots of varieties. The pool and hot tub was amazing, kids loved it. Very convenient location, right off I-69 and restaurants within walking distance.

First room had wrappers on the floor and dusty complained and was moved to a nicer room but was still dusty lots of kids were running the halls every thing else seemed to be satisfactory Lyndsey At the front desk was very helpful

Travelling home from vacation, we ran into an intense snow storm. We decided to pull off the highway and spend the night. our room was upgraded for us. Nice and comfortable and large The motel was very nice, and we were able to walk at to KFC and/or Taco Bell . We didn't want to go out in the car again, as the weather was worsening. Complementary breakfast had quite a lot of choices, hot and cold dishes. Only problem we had (and another guest also ) was the fact that from the road their sign was so small it blended in with the other signs. Drove past it twice. Eventually called from car to have them direct us to the hotel

Staff wasn't the friendliest and the water left a brown ring in our hot tub. Mentioned it to the front desk she said that other people have mentioned it in the past. Said 'it was no big deal". And maybe the hotel needed to change their water softener filter. I asked if it was well water. My wife wasn't satisfied with that answer so needless to say our romantic hot tub weekend wasn't that!!! If you are staying here to just sleep its ok. If you are going for the hot tub suite go elsewhere. And the tub was small. We aren't big people but there was no way we both could get in it together.

I do not have a problem with smokers sitting on the benches at front entrance. You should just move them across the drive under canopy with ash trays. i do not want to punish them for their addiction but we should and need to find a way to make them feel more at home.

We went to this location showed up around 10pm to check in. We got our room 210 and the room wasn't in the best condition and had white powder along some baseboards but we didn't think much about it since this was just a quick stop. We lied in bed watched some tv. My wife got up to go to the bathroom and when she got back she noticed some movement on her pillow we looked closer and noticed bed bugs. As anyone would she freaked out. We packed and told front desk who refunded us our money. We also had a reservation there on the Sunday on our way back home but we obviously canceled. We ended up having too drive to the next town to get a hotel at around 11:30pm to have to pay double to get a cleaner hotel. It was still a rough night continually waking up checking to see if there's bugs crawling on us.

Not fancy, but clean, safe, reasonable cost and close to our destination.Rooms were good size modern and well decorated. The property sets back from the road a little, so you have to pay attention or you will drive right by

Have stayed at this location a lot over the last year. Always a great reception and always a great checkout. Everyone goes out of their way to make sure everything needed is taken care of. Will continue to stay because of the location to where I work and because most everyone there is working the next day so it's very quiet at night so you always get a great nights sleep.

The employees here are helpful, courteous, and hospitable. Good breakfast too. I wish that the room didn't smell of stale cigarettes, but it wasn't overpowering or anything. The hot tub is enjoyable - especially since they have adults only after 10pm.

All of the employees we encountered were very nice and courteous. Hotel was clean but ice bucket was not emptied and cleaned. Breakfast was good, but a few of the items could have been warmer and decaf coffee had to be made.

This was for the Abbott Magic Ge-Together in Colon, MI. We got a reduced rate because of the convention. This made it a decent value. If I had to pay more, I would have given it lower ratings. The AAA Tour Book said it was a 2 star hotel. They may be right. The hot tub wasn't hot, drunk & rowdy guests at 1 AM in the hall due to a wedding party, and asking for wake-up calls 2 different times and not receiving them. /also, one night, I was in the hot tub late and there were no towels to dry off on. I went to the front desk and said I needed a towel and was told they were all in the dryer. I said fine, I'll just stand in the lobby, shiver and drip. The employee got me a regular bath towel which was better than nothing. They should have been on top of this, anticipating towels needed to be dry, etc.

I loved it. The beds were comfy, the pool and hot tub are open late for adults. You dont get that option often at most chains. And when I get off work late its nice to wind down. The rooms were clean and the breakfast was standard.

When we arrived, we found a half empty water bottle next to the bed, and toothpaste and toothbrush on the counter. I picked up the phone to call the front desk - no lights or sound. Then, we had a 2 am fire alarm where we had to evacuate - because someone was smoking in their room. They really should be able to differentiate between smoking in the bathroom and the need to evacuate an entire hotel in the middle of the night. It was a terrible stay.

Hotel is affordable. We had no problems with noise at night while there. They were having problems with their fire alarms & we had to vacate at 2 am one night. I guess it was the 3rd incident within a week. Overall we enjoyed our stay & usually stay here when in Coldwater.

Very close to the drive-in theater, which is why we were in town. Friendly front desk staff, a little less so a night. Room has an old, faint smoke smell but it didn't take long to get used to. We'd probably stay here again if back in town for another movie!

When we arrived at 1:00 am, the lobby was clean & registration went quickly. We had our beagle with us for the first time & they told my husband they would ask us to leave if she made any noise. When we got in bed the sheets & blanket were all too short to cover us. The A/C had been set at 65 degrees & the room was freezing. We had to completely unmake the bed in order to cover ourselves. The room was supposed to be wheelchair accessible & it was not. When we walked in there was a large bench in the way that my husband had to stand up on it's side to get my wheelchair into the room. The bathroom was large enough, but I couldn't get in the tub to take a shower because the side was too high for me to get my legs over.

Excellent hotel, great pricing, friendly staff. The security of the building was good. The only problem at all involved the road coming into the hotel. It was full of very deep pot-holes. The kind that can cause expensive repairs.

This place is right off the exit of the highway, the staff is nice and helpful, and the room has always been clean! The breakfast was the standard hotel complimentary breakfast. Also right next to taco bell!

This is a nice hotel. The o my issue I've had is that my medication came up missing, but that's my fault, I shouldn't have left them in my travel bag.I didn't even realize they were missing until we got home the next day. I even told myself I probably shouldn't leave them but, they were just piddly meds .The hotel staff are very nice and the rooms are clean.

This is the second time I have stayed at this facility within the year. My first visit was because they would accommodate my pet. Due to the allowance of my pet (during my first visit), and the friendly atmosphere, with nice morning breakfast resulted in my return stay (without my pet). The next time I am in town I will patron this establishment again.

The hotel has a very friendly and efficient staff. They were consistently that way and it was appreciated. The hotel is well kept and very clean. We were very satisfied with the experience and will come back, if in area, or at least to another BW Plus. The only issues that we noticed were the following: road sign was very small so difficult to see, turning left out of hotel is very difficult, road going in to hotel had a lot of potholes, wifi was very weak, and someone had unplugged lamp in room, so when I pulled out night stand to plug back in, there were candy wrappers and dust behind the nightstand.

Definitely a great stay, far superior to the Quality Inn in there. Great stay and value. The entire atmosphere and service exceeded out expectations. Stayed on the third floor which was very quiet. Highly recommend staying there when in Coldwater.

My husband and I made a reservation through the Best Western 800 number. I told the gentlemen I was traveling with my chihuahua. When we arrived at the hotel at 9:30 p.m. to check in I told the desk clerk that I did have my chihuahua since she did not mention. She looked at me in a stunned manner and said I could not stay. They had no pet rooms available and it was not her mistake or problem since I did not call her direct. Which she repeated numerous times....it was not her mistake or fault....Offered to put me in a room for tonight on 2nd fl and move tomorrow to another room. That made no sense as you have to clean the room anyway just let me stay. No working to make things easy for the guest.Very ungrateful for customers. Could not care any less how they treat people. I called the Best Western 800 number back while there and they even talked to them and they would not budge on anything. The staff member at the 800 number was awesome and helped me get everything canceled and another reservation made. It is so easy to be kind to people and it takes a lot more effort to be rude and unwilling to help. Sure hoe they learned a lesson from this. I sure did....I will never attempt to stay at this hotel again and will tell everyone I know!

Front D, Public Relations Manager at Best Western Plus Coldwater Hotel, responded to this review
Hello Wj1987 On behalf of our entire team, I would like to apologize for not exceeding your expectations. We were unaware about your requirements and we didn't have any pet-friendly room available at the time but we did make an exception for you and offered you another room but that room was only available for one night that's why we requested you to change the room for the separate reservation you made for the next night. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 517-279-0900. Sincerely, Public Relations Manager

We were very satisfied with the room for the value.Only exception to that is the location. It is difficult to see from the main road and a little hard to get to without going through other business lots.

Front D, Manager at Best Western Plus Coldwater Hotel, responded to this review
Hello, Your business is very important to us and we value your feedback. If I can be of assistance in the future, please don't hesitate to contact me at 517-279-0900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jinal Chaudhary General Manager Best Western Plus Coldwater Hotel

First time I stayed here for a business meet I got warm welcome from the staff and the rooms were very clean and comfortable. No issues in any thing Breakfast is good and the service level is better than any 5 star rated hotel

Front D, Front Office Manager at Best Western Plus Coldwater Hotel, responded to this review
Dear Meander, Thank you for taking the time to complete the survey. I am glad that you had a great experience at the Best Western Plus Coldwater Hotel. We hope to see you again. Thank you.

I have stayed at this hotel very often. I had set up a reservation and as usual upon arrival everything was great upon checkin I was given a room and went to it. I opened the door and was surprised to see the room was never cleaned and yet here I was. Of course I went back to the front desk and asked why I was given that room that wasn't clean. They were apologetic and didnt understand how it could happen bla bla bla. They then actually checked the next room for cleanliness and it was somewhat clean and the bed made but not sure if it was really cleaned or just gone over. The lady at the front desk asked if there was anything that could be done I asked for some bonus points but didnt get any of course . usually a great place to stay just thinking the lack of good help is catching up and more money needs to be paid for better help. "What's the saying you get what you pay for."

Initially checked in and noticed the sink wouldn't drain. Talked to front desk and were moved to another room. This room appeared to be ok, but upon further inspection, saw a discolored stain on the blanket, then, noticed a pair of socks that belonged to a previous customer. Pretty gross! The smoke detector in the hallway was also low on batteries and chirped all night long. Told the front desk about the issues the next morning, and the problems were corrected. This has always been a decent place to stay in the past, but it appears that the place may be starting to go downhill. Breakfast was standard stuff, but maybe eggs and sausage should have been cooked a little longer. Will give it another chance, but things need to improve.

This is a very nice place, but the start of our night stay found a dried urine stain on the seat of the toilet when my wife first entered the room. That being found left us wondering all night what else might have been missed being cleaned in our room. I do like this place, breakfast girl was hardest working hotel employee I have ever seen (like almost catching the crumbs before they hit the floor good), and everything else seemed to be well taken care of. I still would recommend them and would stay here again, but for us on this stay it was not a five star stay.

Very clean, very nice rooms, nice size TV. Good selection of food to eat for breakfast. Enjoyed my stay very much. I would recommen this hotel to every one I know.The people that work there are very helpful.

Nice, conveniently located hotel. Friendly and helpful staff. I would definitely recommend this location if you need a hotel in the area. I wish they had more jacuzzi rooms, they are hard to get but worth it

I've stayed more than 10 times this past year. JESSICA and CASEY are both AMAZING and always here. They always know my name and are super sweet!! The hotel is clean, I love the hot tub and the breakfast is my favorite!! Tons of food options.

Wonderful place the people were very nice the rooms are clean the food was good I had no issues the pool was a little cold but as soon as I told her the pool was cold she went in there and turn the temperature up I have no complaints I would do it go there again

I stayed in the Coldwater Best Western for a week while I was in town. Despite the pool not working most of the time while I was there, the hotel was fantastic, the staff was super helpful, and I have zero complaints about the room that we were given. Plus it was close to food and stores.

After working and traveling on 10/30/2018. Arriving in the rain and cold my party and I was greeted by a police officer who was doing an investigation. Upon walking to the reception desk, there was a stench an odor that was noticeable in the lobby. The hallways were dimly lit. The rooms were dirty, had an odor and was poorly lit. I do not recommend, we moved out the next day.

Celebrating my 77th birthday I decided to head North to Michigan. The front desk clerk was Shaun, if I remember right. He was very cheerful . He even wished me happy birthday 2 times. Gave us a room 109 just 2 doors down the first floor hallway. Very helpful since I have knee and hip problems. Room was great. Nice stay!

good place and good price....hotel was clean people were friendly the location was good breakfast was good and we had a very nice stay...I would recommend this hotel to anyone who wanted to stay in this area

Stayed at this hotel for one night, booked in late ,booked online with Priceline around $60 odd, room was nice and clean and bed comfortable, hot tub and swimming pool inside the hotel was really nice.super breakfast with a lot of choices.would stay again.

This was a stopover on our travels. First of all it's hard to find. The sign is low and maroon. I thought BW signs were blue and yellow. You have to go between Taco Bell and KFC to get to it because it sits back from the road. It was quiet the lady at the front desk was very helpful. After a long day of traveling the hot tub was a nice bonus. The room was clean and the beds were very comfortable. We slept like babies that nice. The vanity in the bathroom was very large so you could spread out. The hot breakfast in the morning was good but it got pretty busy. Overall this was a great stay and I would recommend you give it a try.

I stop here all the time when going to the prison to visit a life long friend. JT's down the road is great for ribs, a kfc and taco bell right in the parking lot, which make this a great place to stay at.

Traveled with a large car tour, accommodate alot of people. Hot breakfast with egg crossiant sandwiches, waffles. The best sausage gravy for buscuits I have had. Amenities excellent, beds were very comfortable. Convenient phone charger locations right on nightstands.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for the wonderful review! We were very happy to accommodate your group and hope to see you again next year!

The Only good thing to say about this hotel was the free breakfast. Dirty floors, beds thrown together, blocked sink- required three request to unclog, poor service. Unfortunately you don't have many choices, but I would recommend staying somewhere else then this dirty, smelly establishment. Rate as a negative number if I could!

We spent one night here as part of a road trip and were happy with our stay for the most part. Our room had a king bed and pull-out sofa. Everything was fine except for the blanket that was in the room to use on the sofa bed. It was clean, but the fabric had an odd, waxy texture; the girls didn't want it touching them. I do want to say thanks to the staff: the lady staffing the breakfast area who brought me plain batter when she heard DD2 say that she didn't want strawberry, the housekeeping folks who set aside the PJs that DD1 left behind, and the front desk staff who sent said PJs. Breakfast: full breakfast with hot options such as scrambled eggs and sausage. They had strawberry-flavored batter out for the waffle maker, which was fun. Bathroom configuration: tub/shower combo Blow dryer: yes Microwave: yes Refrigerator: yes Pool: yes, indoor

Great place to stay. Very nice room. Great breakfast. Sorry I can't think of more things to say. I was there to attend a class reunion in the area. My cousin Phillip owns a coffee shop in the area and it is really great. It's called "Blue Hat"

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for the great review! We appreciate your feedback and look forward to seeing you in the future!

Let's face it, this is Coldwater Michigan. You're not likely to find a michelin star rated place. But as far as clean hotels go, you can't get any better than the Best Western plus. The rooms are clean and comfortable. The lobby and exterior spaces are well appointed. The breakfast is actually quite yummy, except if you get there too late people take bags full of their fruit, and they were frequently already out when I went down to breakfast. And now for the honesty part. I accidentally left my earbuds in the room. After frantically tearing apart my luggage, I realized I must have left him at the hotel and gave them a call. I spoke with a manager (Kelly?) who said that no buds had been turned in. I made some sort of flip comment like, "well, I hope the maid enjoy's her new earbuds". About 15 minutes later I got a phone call from the manager. She had tracked down the maid that cleaned the room and asked her about whether or not she had found the buds. She said she had, and lo and behold there they were. She had neglected to turn them in they were just sitting on her cart. The manager graciously put them in the mail that same day to me. Previously, I have left things in hotels before period and when the manager checks the lost and found if it's not there that's usually the end of the story. I give the manager here great props for investigating further and getting to the bottom of this. And only one negative. They allow smoking right outside the front door. Frequently it is obnoxious walking up to the entry. Surely, there is a another place to let people smoke that doesn't affect everybody comes to the hotel. Next time in Cold water, this is where I'll stay. It will become my home away from home.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for taking the time to write a lovely review about your experience with us! I am glad I could find your ear buds and mail them out to you. I know if it was me I would want the same done in a timely manner as well. We look forward to seeing you when you are back in the area!

I was given a first floor room. The room itself was nice but the walls and floors obviously have no insulation because this is one of those hotels where you can hear every footstep in the room and hallway above. I got no sleep the night of my stay because three middle-and-grade-school aged kids were up all night (literally) talking, laughing, slamming doors and bouncing off the walls. I finally got the front desk person and the owner at 5:00 a.m. and the kids came to the door fully clothed and wide awake, Turns out the mom works the night shift and the kids are stashed in the room unsupervised. Totally unacceptable for the owner of the hotel to know about this but to allow the kids to be loud and unruly the entire night. So the Best Western Coldwater is this kind of hotel, more suited for truck drivers, construction workers, temporary laborers and down-on-their-luck single mothers. I stay in hotels 2-3 nights per week on business travel, but because of my experience here, I will avoid ever staying at another Best Western hotel. On a positive note, the front desk ladies were great and the breakfast was good, but if you are a business road warrior this is not a hotel for you. P.S. The entire parking lot needs to be professionally swept to remove the disgusting personal debris that litters it.

BestWesternHotels, Corporate at Best Western Plus Coldwater Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

We stayed here a few weeks back and had an eventful experience from the time we got there till the time we left. The front desk lady by the name of Laken was fantastic! She did a great job as she was extremely busy and keep her composure the whole time and handled everything in a professional manner. I hope they realize that she's a keeper!

Hello, I am currently staying here 2 night. I rebooked last night for four more nights later in the month. I am picky. This hotel is so beautiful and the staff is so friendly. The breakfast was AMAZING!!!

This is a great value and place to stay. The facility is great. But, the staff is awesome. They are very attentive to your needs and go out of their way to make your stay great. They truly care. There is a very nice pool, the rooms are comfortable and the free breakfast is top notch.

The breakfast was facility was top notch and much enjoyed. The king sized bed was very comfortable. Overall our experience was good except for the problem with the toilets. This unit does not have on premises repair staff after hours which presented a problem.

We ended up booking here for our visit to the Hillsdale area based on the positive reviews. Hotel rooms seem to be scarce in that general area in addition to a pretty sizable track meet that weekend at the college, so we opted for the 25 minute drive over chancing it at a local motel. The staff, especially Front Desk, were courteous and welcoming. Our single King room was clean and beds were comfortable. Plenty of hot water and good water pressure in the shower and 3 sets of towels for the two of us in the room. Breakfast was better than expected and there were plenty of tables available in the dining area. We were a little concerned about the potential for noise when we checked in and saw a lot of kids in the pool area but heard nothing during the night. This hotel is a little hard to find as the other reviews stated but since I was aware of that, I used the Taco Bell as the land marker. Overall, I would definitely stay here again if I'm in the area.

Let me start by saying the room was very nicely decorated and very clean. The bed was quite comfortable. I was very impressed. It is too bad that the great room was overshadowed by the front desk staff. We arrived in the afternoon and stood at the front desk for quite some time. We heard voices from the back, cursing and dropping the "F" bomb. I gather this employee was not happy with the housekeeping staff. Eventually, I guess they saw us on the camera and someone came out, apologizing she didn't see us. During the stay, if I needed to ask the front desk a question, I had to stand and wait for someone to appear from the back. Also, the front trash can was overflowing with trash to the point that is was falling out onto the front walk. It is shame that this really overshadowed how great the room is. Management needs to teach the front desk a little more about customer service.

The hotel was clean and very comfortable. The room was very clean and smelled clean as well. The breakfast was very good and the hours were great for our famy of early risers. The pool and whirlpool also have great hours of operation and were clean and very welcoming

Check in was fast and receptionist was very helpful and polite. The hallway carpet seemed dirty and was very warm. Our room was very clean and the main beds were very comfortable. The mattress on the pull out bed left a lot to be desired. Two of our kids shared this bed and said it felt like laying on springs. We laid an extra thick blanket on top to try and make it better. The pool and hot tub were clean and pleasant. It did seem like there were not a lot of towels but staff did there best to ensure there were some available. The receptionist who checked us in helped us in another way too, and I have to mention it here. Unfortunately I did not get her name. We brought our 6 year old with us on this trip and she loves to swim. Unfortunately we forgot to bring her water wings. The receptionist let us borrow a personal set to use while we stayed. This was a total trip saver. Since the shallow end of the pool is 4 ft deep our little girl would not have been able to swim without water wings. Being able to use the water wings made her the happiest little girl in the whole place! Overall we had a great stay and will definitely recommend this hotel to others.

I decided to stay here because of the high reviews and price. It really has beautiful rooms. I just walked into my room 202, I see a bug run across the white bed cover. I grabbed and smashed it will a Kleenex, took it into the bathroom, then took a picture. I Googled bed bugs, yep, it was a bed bug. I brought that bug to the front desk and asked for a new room.. I should have just asked for my money back, because I was up all night worried I'd feel bugs on me. No, I will not stay there again.. I don't care how nice the rooms are or how cheep. I can't do bugs. Zoom in on my picture. It's a bed bug! Without the bug I'd give this place 5 stars.

Great time and excellent rooms. Front desk was empty most of the night. I'm from the area and the location was great but the entrance (along with taco bell and KFC ) is so not the best place. I loved my stay at this hotel. The room was easy to warm up and add on the jacuzzi, it was awesome!!!!

Good value but pull out couch in the suite was EXTREMELY UNCOMFORTABLE and DIRTY The bedding on Queen Beds was stained and did not have duvet covers for them Operating with minimal staff assistance but staff is pleasant

We had to stay overnight as our house was without power. Check-in was very easy, the room was very clean, and the kids loved the pool. Our dog was welcome, and the shower had excellent water pressure.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for taking the time to post your review! We greatly appreciate it and are glad you enjoyed your visit with us. We look forward to your return in the future!

Rooms are what you expect for the price, lots of contractors stay there so only quite tome is eleven pm to four thirty am during the work week. People drinking and some drunk in the parking lot. Catcalls to female guests multiple times. Stay away from this property.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
I would like to apologize for how your stay was with us. We no longer have this issue and we hope you will give us another try in the future.

Hotel was clean and comfy. Staff was very pleasant, and complimentary breakfast had a little bit of everything to make us all happy. Their signage off E Chicago Road is very small, I missed it the first time I drove by, as I am used to something larger, and the hotel is set back from the road, but I'm sure that has something to do with zoning. Overall, I loved the hotel, and If I am ever in the area again, I will stay here without a doubt.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for such a wonderful review! We look forward to your return visit!

Our stay was so great. We needed a nice short getaway and I won't forget when going away again how well we were treated. The young lady at the front desk was so nice upon reception and when we left. You couldn't have had a much better employee to greet guests. One of the maids on the 3rd floor (315) went out of her way to get me a dolly to use for our leave. She was very nice and helpful. The pool and spa were an excellent addition and luckily we had it alone as I am handicapped and sometimes feel embarrassed. Thank You !!!

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
What a wonderful review!! Thank you so much for taking the time to share your experience! We look forward to your return visit! Thank you for staying with Best Western!

First time stay at a Best Western was in Coldwater Michigan and it was Excellent, beyond my expectations, from the reservation with the front desk, Jo, appearance and cleanliness of the property everywhere, to the room which was superb to the morning breakfast which was more than sufficient, including the sausage gravy, not just a bland white gravy. I would highly recommend it and plan on returning on another trip planned for next month and will anytime in the future I am in the vacinity of the property. Really truly enjoyed my stay.

Hotel was fine for a one night. Unfortunately there was a large group of boisterous drinking men in the parking lot and down the hallways of our floor. Good breakfast sandwiches and courteous employees.

When ever we are in the area we always try to stay at this hotel.We know what to expect and are never surprised by it.The staff are always friendly and helpful and try their best to make right anything that is wrong,which in our case has been never.It's a clean ,quiet place to stay.

The staff at Best Western is friendly and accomodating. Although the lobby and rooms look a bit tired, the hotel is very clean. The friendly staff and affordable prices make this hotel worth choosing!

My 2nd stay and it was clean, well run and enjoyable. There was a barking dog down the hall and management resolved the issue without a problem. We had two rooms and both were great. We did not stay for the breakfast, but it seemed like it was fine.

We booked this hotel after the review given from other guests. Hallways and room were dirty and had bad odor. There were not adequate linens needed in room for sofa sleeper and when we tried to call the front desk, both phones did not work and we could not call down to the front desk. Service staff were polite and helpful. Breakfast was suitable but did not compare to other hotels we have visited.

This had spotty to NO Internet Service. We were unable to do our work. We were told upon CHECK OUT that we could have gone to the corporate website & connected thru there. Perhaps more money should have been put into getting more routers for the convenience of your guests to use the internet instead of remodeling the elevator. Nothing but CARBS on the breakfast buffet.

Once you find the hotel, it a great place to stay. Very clean, well kept room. Staff was great, breakfast great. But we had trouble getting to it, as you cannot see the sign for it, it's too small. And you enter it from the parking lot of 2 fast food restaurants. Being next to the expressway I though they would have had a large sign to attract travelers, but that is not the case here. But otherwise a grat place to stay.

We stayed here for Sisters' Weekend so we booked a two queen bed suite. We were very impressed with the size of the updated room and everything was clean. The problems came when the people in the room above us came home and started walking around. The floor/ceiling was very squeaky and it was so loud in our room it was difficult to have a conversation or sleep over the noise. There was someone walking around continuously until 1:30 in the morning and then again beginning at 5:30 a.m. I have never been in a hotel where you could hear the people above you so much. The next problem was our bathtub did not drain. When we reported it they said they had been having trouble with it. They put Drano in it but it still did not drain. Since we were staying another night we asked if we could be moved and they accommodated us by putting us in the room above where we were originally. The room was the same minus someone above us and the clogged tub. The next night was much more enjoyable and we were considerate of the people below us. The breakfast was very good and the price was right. I would stay again but only in a 3rd floor room.

We stayed here for my daughters softball tournament. I normally would not pick a Best Western but this hotel has changed my mind! We also stayed here 2 years ago so I knew it was a nice clean Hotel. Small hotel but very nice and clean with great breakfast! The pool looked very nice too! It was the right price as the rest of the hotels cost much more in this area. Would definitely come back!

We have had many events here. The staff is welcoming and helpful. The rooms are clean and inviting. The front desk is very atractive. The pool and party room were great. And the banquet room was a perfect size for our events. We have also used it for family coming to town, and for a fun night away for the kids.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for your wonderful review! We look forward to seeing you in the future!

The room was very nice and clean. The bathroom looked like new. Beautiful counters and fixtures. Had a king size bed and was very comfy. The breakfast was good with may options. I would stay here again.

We visit Coldwater a few times a year and after staying at many different hotels in the area make this our first choice. Nice indoor pool and spa, clean comfortable rooms, extensive breakfast bar, guest laundry, Very accommodating staff. We've stayed there in the winter with temperatures around 0 degrees. The hotel and pool area are always warm and comfortable, and the parking lot is plowed regularly during snow storms.

The staff here was excellent, the room very well kept, the breakfast above the norm. I usually stay at Best Western when I can because of the mattresses they have. This Best Western was unusually well run and the breakfast was unusually good. Good management and staff makes a difference!

While our room on the third floor was fine, my brother got stuck on the first floor in the handicapped accessible room. He and his wife were tortured by the constant squeaking of the floorboards above them. He called and complained about the room and also of the noise level of the neighboring guests. In the end, nothing was done and my brother and his wife left at 5 am

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Dear Valued Guest, Thank you for your review! I would like to apologize for the noise your brother had to experience while staying with us! We definitely want all our guests to have nice and comfortable stay! We hope to see you all again in the future and would love to accommodate you! Again, I am very sorry, I hope you have a great day!

Took our Granddaughters out for Princess Day "mini vacation" with Grandmas.Staff was so friendly and accomidateing.pool and spa was a perfect place to relax after a fun filled day.Hot Breakfast great variety. Had something for everyone's dietary desires.Thanks for all your efforts and making our stay so pleasant.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you so much for your great review! We are so happy you enjoyed your stay with your princess Granddaughters! I am so glad you all loved the pool and spa and got to enjoy it! Also, we are happy you enjoyed the delicious breakfast in the morning! We cant wait for you all to come visit again on your next mini vacation! We hope to see you soon!

Overall the stay was pleasant. The hotel was a bit hard to find. The room was comfortable but the heating and air conditioning was noisy. The breakfast was slightly above average. The personnel were competent.

The shower was filthy. Upon reporting this to the day shift manager I was told that the housekeeper that was assigned to that room was new. I received a 10% discount on my stay. We have stayed at this hotel on an annual basis for the past three years and this was the first time we have had a problem. To be honest about the comfort of the bed, I very rarely find any hotel beds to be comfortable.

Clean rooms, free wifi, great big indoor pool and hotub was huge. Beds not great for bad back but ok for a few nights. Breakfast was ok, wish they had more gluten free options - only option was Chex cereal. Great suite for family of 5-6 to sleep comfortably for a week.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you for the review. We are looking into more choices/healthier options and really value your feed back. We hope you stay with bus again when you are in the area.

Brittney at the front desk was super helpful and accommodating. Housekeeping was friendly. Rooms were clean and well stock. Sunday breakfast was was a pleasant and delicious surprise . Many eating options surrounds this hotel. Will definitely be returning here.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you so much for taking the time to write a review on us! We look forward to your next visit with us!

Casey (general manager) and staff are a friendly and helpful group. They always try to accomadate all of their guests (which can sometimes be asking ALOT of them). From the great breakfast in the morning to a mid-day swim in the pool to a late day walk on the fitness room equipment, this is a special place to rest your head (be it one night or many nights). Great location right off the highway. Great hotel!

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you so much for an amazing review! We greatly appreciate it and look forward to your next visit with us!

Only downside, was there for business, two days in a row....no wake up call, click was broken.... Outlets are in need of changing, they don't work! Not exactly quiet hotel Plus Clean and friendly staff

So glad we picked this hotel. The staff are wonderful, pool great and breakfast was amazing. Love that they are pet-friendly. The rates are comparable with the surrounding area. Give this hotel a try you won't be sorry!!!!!!!

This is our second time staying here, and both times were good experiences. Friendly, helpful staff. The food was very good and presented very well. Check in was smooth as well as checkout. We will be back!

Could not access internet with IPad. Phone worked. Was not an IPad issue. Has worked previously. Hotel personnel tried to help but there is only so much they can do with the system. If I was a business person I would have been extremely unhappy.

Very clean and reasonable rates. Nice pool area. Rooms were modern and updated. Located downtown near shopping and restaurants. Staff was extremely friendly. Quite hotel for being next to a highway on ramp. Recommend staying versus some of the other hotels in town

This is a clean and very comfortable hotel close to restaurants and other services, just off the highway. It's a bit hard to find (GPS directions are wrong), so look for the driveway between the Taco Bell and the KFC. Staff are warm and welcoming and it was the BEST breakfast we had the whole trip, with delicious croissant breakfast sandwiches, each individually made and wrapped by the woman who lays out the breakfast offerings. The room was large and comfortable with great wifi. The exercise facility/pool looked very well maintained and inviting. I'd happily stay here again.

Casey W, General Manager at Best Western Plus Coldwater Hotel, responded to this review
Thank you so much for the wonderful review! We look forward to seeing you again on your next visit to Coldwater!

Brittany and Josh really helped me out by hooking me up with this great jacuzzi room. Really goes back to childhood sayings treat others the way you want to be treated . They treated me like family and were great. Thanks for the help you two.

Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for a great review! Josh and Brittney are a wonderful asset to our team! I'm so glad they made you feel at home! We look forward to your return visit!!

My wife and I recently stayed here with our 3 oldest grandchildren 12, 10 and 6. We wanted to just find a place for them to swim and have fun.We had a 2 room queens suite with a sofa sleeper. A few days before we left, I called and asked for early check in. They didn't have that, but they said they would call as soon as our room was ready if it was before 3pm. Well they called about noon to tell us it was ready whenever we got there. we were still a couple hours away. But we thought that was really nice. Upon arriving, we got to our room (#327). It was really nice. When walking in, to the right was a nice size bathroom, with long counter and tub/shower combo. Next on the right was the bedroom with 2 queen beds. Very comfortable beds with plenty of room. To the left when entering was a micrwave and sink, then the "living room area". 2 chairs, sofa sleeper and coffee table, dresser and TV.Also a decent sized room. The only thing lacking was there was no table and chairs to eat at in the room. The pool area was nice, pool on the smaller side, 3' deep on one end, 5'deep on the other. Great for the kids. Also had a hot tub. Both heated. Kids had a great time. Breakfast area nice sized, food normal. Arriving at the hotel, the sign out front is very small. But as you get to Taco Bell, it right after that. The hotel sits back from the road a ways. We also heard that sometimes the hotel rents out the pool. Doesn't mention that on web-site, so you may want to call hotel to see if it is rented, if the pool is a priority for you.

Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for the wonderful review!! We are so glad you and your family had a wonderful stay with us! We look forward to your next visit!

I stayed at this hotel on a previous trip through this part of Michigan. Perhaps it was right after being built or a rehab as I had a pleasant experience. This time I would say the property needs work. The rate was reasonable and the staff was helpful, but there were some issues. The area around the back entrance was dirty and butts all over the place. The door was rarely locked, as people propped it open with rocks. The parking areas just need a good cleaning and removal of bottles/trash. The room was clean but tired, e.g., refrigerator was dripping condensation, the hairdryer was maybe white with a coiled cord at some point but now smokey yellow and cord hanging all over. Also, the refrigerators have no freezers. The front desk will put your frozen items in the freezer at the front desk. The rooms are not very soundproof because we could hear the kids running in the halls and around the room above us. Most disappointing was Sunday breakfast. Standard cold fare but hot food was only biscuits and gravy. Nothing in the way of eggs, bacon, sausage, ham, or anything like that. I went to McDonalds. On Monday, they did have a selection of hot food. I couldn't tell if that was because the regular workers that stay here were back in town or not. Overall a reasonable property to stay at a reasonable price but could use a little TLC.

Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your review. I would like to let you know we are doing some upgrades here, the hair dryers are come down and being replaced with all new non wall mounted style. We are spring cleaning the outside areas, new mulch, rocks, flowers. Hopefully you will give us another try in the future.

From the moment we walked in the door we were treated with disdain and contempt. The staff was unprofessional and uncaring and unfriendly. This was by far the worst experience we have had at a Best Western Hotel. Heidi, was unprofessional uncaring and rude.

Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
I would like to apologize once again for the issue that had occurred. If you would like to further discuss this matter please feel free to email me directly or call the hotel and ask for myself.

This is a comfortable relatively new hotel with easy highway access and good parking with easy access to hotel. Good standard breakfast. All normal amenities for BW. Quiet at night, easy to get a good rest.

Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for taking the time to write a lovely review! We look forward to seeing you the next time you are in Coldwater!

Very nice clean hotel at an affordable price.This is the hotel we always stay at when we are in the area.Never had a bad experience.they have a nice pool and hot tub. They offer a nice breakfast area with a variety of items.The only draw back is their access to the hotel,it's almost at a traffic light and at times can be a little tricky to enter.

Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your wonderful review! We look for your return visit on your next trip to Coldwater!

This hotel is nice for the price. The staff are very accommodating and the rooms are ok. The jacuzzi tubs are a little dated, but worked great. The hotel was a little loud; but with a birthday party and a wedding party celebrating....it wasn't that bad.

Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you very much for the great review! We appreciate your feed back and look forward to your next visit with us!

Having come to town for a funeral my last concern was having to keep my belongings in my car. Housekeeping felt the need to "service and freshen" our room the day we arrived. Having checked in at 7am and returned from funeral at 3, noticed that personal belongings had been stolen. Housekeeping came in only to take the 2 pieces of trash and the hand towel out of the bathroom that had been used and helped themselves to our belongings. Upon notifying the front desk they were instant to defend their staff and never once followed up with me. I had to go to them to get answers and when the GM was notified I was assured I would be contacted when she got in the next day. So instead of being able to be with family and remember the life of our loved one I had to deal with them and not taking responsibility for employing thieves. We left the next morning and upon making an 8 hour drive my phone never rang. I again had to contact her for any follow up and all that was greatly disappointing as she was of absolutely a joke. When there was no investigation or inquiry into any video or formal "look" into the incident. "I asked and she said no nothing was taken." Please tell me who is going to admit to being a thief? If you choose to stay at this "renovated" yet poorly done location, DO NOT PUT ANYTHING IN YOUR ROOM IF YOU HAVE TO WALK AWAY FOR ANY TIME. HOUSEKEEPING WILL HELP THEMSELVES TO YOUR BELONGINGS!

Hotel was very clean and updated. Breakfast was very good. Pool and hot tub had great adult only hours. Easy access to the interstate. Close to many restaurants. Front desk persons very helpful. Had great recommendation for dinner restaurant.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review! I am glad you found the hotel to be very clean and updated and the front desk helpful. I happy to hear that you enjoyed the pool and was able to relax. We hope you come back and stay with us again!

I always try to stay at BEST WESTERN'S because of the pet friendly and very reasonable rates, and I have stayed at a lot of them. This place is really nice and friendly staff. I would recommend this place for sure.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for the wonderful review! I am so happy that you enjoyed your stay and were able to bring your pet. Thank you again for choosing to stay with us! We hope to see you again.

I was visiting Coldwater with a friend of mine for an overnight trip in November 2016. I decided to try the Best Western Plus based on the excellent TripAdvisor reviews and the price. Holy cow... I was not disappointed at all! It was truly an excellent place to stay for the price. I was rather impressed. The check-in process was quick and easy. The room we stayed in (304) was clean and comfortable. The pool and hot tub were nice. Breakfast in the morning was quite adequate... with a good array of hot and cold food choices. (I had scrambled eggs, a sausage patty, and hash brown sticks. Plus... the fact that they had vanilla yogurt was a bonus! Most hotel breakfasts have only non-vanilla yogurt flavors.) I would gladly stay at this property again if I find that I'm ever in the Coldwater area for a night. It seemed pretty modern... maybe either recently renovated or perhaps it had just opened within the last couple of years? It was pretty awesome.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Wow! Thank you so much for writing such a fantastic review! I am so glad you enjoyed your stay and found your room to be clean and comfortable. It's nice to hear that you relaxed in our pool and that breakfast had a nice variety. We hope that if you are ever in the Coldwater area again you choose to stay with us again!

We stayed two nights and would certainly stay here again. Staff was friendly and very helpful. It was quiet and our room was very clean. Remote for TV didn't work and within minutes it was replaced with another one. Only downside was our room card took several tries each time to open the door.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! I'm glad you had a great stay and that your room was clean and quiet. It's nice to know that the staff was friendly and helpful. I am sorry to hear that you experienced problems with your room key, I wish we would have known and fixed the problem for you. Thank you for choosing to stay with us we hope to see you again!

This hotel was clean and quiet. We stayed only one night passing thru but would consider staying again. We were very comfortable in the room and the bed was also very comfortable. There was a good breakfast selection and it was nice to have a free newspaper to read with our morning coffee. Felt like we were home. There was an affordable washer and dryer available.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such a great review! I am happy to hear that you were very comfortable in your room and that the bed was comfortable too. I glad you found the breakfast to have a nice selection. It's nice to know you felt at home. We home come and stay with us again!

Room was missing additional bar of soap (two ladies in a room), a robe hook in the bathroom, a remote with sleep feature that did not work. Can hear people walking around above you. Nice pool and hot tub. Breakfast was cold - biscuit and gravy and the egg sandwiches. Staff friendly. Rooms decent and bedding was comfortable

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review. We appreciate your feedback. I am sorry that you didn't have an additional bar of soap in your room, I wish you would have let us know and we could have brought one to your room. And unlike most robe hooks which are on the back of doors ours happens to be on the wall. I am glad you enjoyed the pool and hot tub! Thank you for bringing to my attention that the breakfast food was cold. I will make sure I check this every morning. I happy to hear the staff was friendly and the bedding was comfortable. We hope you come back and stay with us again.

Nice Best Western. However for the area, and the quality of the room, I felt like it was a little pricey. The breakfast was wonderful, but everything else was at best average. The beds weren't great, but they were clean. The floors must have been weak, because every time someone walked around in the room above us it sounded like a herd of elephant's was fixing to come thru the ceiling! Made it very hard to sleep! The truck parking was a plus, and they do allow pets.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review. I am glad that you enjoyed the breakfast and found the beds to be clean! I am sorry that you heard noise above you and had a hard time sleeping. It's nice to know that the truck parking was helpful to you and also that we are pet friendly. We hope you come back and stay with us again!

Enjoyed our stay at the Best Western, Coldwater, MI. Our room was large with a king-size bed, and we had a couch, plenty of plug-ins for our computers and phones, and a very large vanity in the bathroom.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your wonderful review! I am happy you enjoyed your stay and found the room amenities to your satisfaction. We hope you come back and stay with us again!

We had a 70th birthday party to attend for a close friend and we live an hour away so we decided to play it safe and stay the night. The hotel was very nice with large rooms and very clean. The pool area was very inviting, although we did not have time to use it. The staff were friendly and helpful.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your review! I hope everyone enjoyed the Birthday party! It's nice too know you found the hotel very clean and the staff friendly. Maybe you can enjoy the pool next time you stay. We hope to see you soon!

The hide a bed was in terrible condition, like sleeping on springs. We tried to close the bed and sleep on it as a couch. It was completely jammed and would not even close. It was unusable! We called for a roll a way, and there were none at the hotel. We asked for another room, and there were none. We had made the reservation weeks ahead. The staff could do nothing to help us with the bill as they had no authority, and they were not allowed to call management on a Sunday. Two of us slept on the floor after a long day of moving my daughter into college. There were ants on the floor and the bathroom sink would not drain. We are waiting to hear from management.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review. We have spoken on the phone since you posted the review and I hope we resolved the issue to your satisfaction. Again I apologize for the inconvenience we may have caused.

I was not happy with the quilaty of the food service. The bisquets were stell and the eggs were poorly made. the ac in the room would not go to fan only and was nosiy The stay was ok for the most part just not real happy with it.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your review. I am sorry to hear that you were not happy with the breakfast food and that the AC unit was noisy. I wish I had known and we could have offered you other options for breakfast and we could have fixed the AC unit or moved you to another room. Again, I apologize and I hope you give us another try!

Upon arriving, all was swell. I entered the lobby and no one was at the front desk. I then heard what appeared to me yelling and cussing at sounded like towards the staff. i then asked the lady at the desk (when she finally came to the desk) who that was and if all was ok, she proceed to tell me that it was the "GM" and that she is that was all the time and to excuse her. how embarrassing. breakfast was good. A lady named Amanda, cleaned my room and did an outstanding job. She had very nice appearance and loved the cleanliness of my room. all in all a good stay, other than the un professional joke of a boss that those poor people have to endure working with. i understand, jobs get stressful and employee's tend to not have it "together" but keep it classy!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing you review! I am deeply concerned about this situation as I am unaware and caught off guard by this. We all have frustrating days and unhappy situations but I have never used foul language or raised my voice in anger at any of my employees. Again, I would like apologize for any unprofessional behavior you may have heard. Thank you for letting me know what a fantastic job Amanda did. She does a great job!

Stayed one night traveling from Michigan to Ohio. Place was very hard to find, even with GPS. Sign on the main street was very tiny. Room seemed clean and spacious and we were upgraded to a suite at no charge. Hot breakfast was good. Have to say that parking lot did not give us a "safe" feeling with people loitering outside smoking and drinking. Very nervous about leaving our luxury car there. Front desk was helpful, except when we reported the loiterers. Price was good, when compared to the area. Not sure we would stay there again.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your review. It's nice to know you found the hotel to be clean and breakfast good. I do apologize for any unpleasant experience you may have had. We strive to make sure all our quests feel safe and secure. Thank you for your feedback and we certainly keep on top of this in the future.

This is a nice hotel in a quiet location. The hotel is clean, breakfast is great and the pool area was wonderful. Staff was very nice and helpful. Stayed two nights and ended up in the same room both nights. I am what one would call a hotel snob and I would definitely stay here again.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your fantastic review! I am happy you had a great stay and the staff was friendly and helpful. Hope to see you again!

The hotel is very Friendly. I traveled back to Michigan from California with my 4 boys and our cat. We had no problems with checking in or out. The room was great. I did a load of laundry and took the boys swimming.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your wonderful review! I am happy you found the staff friendly and encountered no problems during your stay. We hope you come back again!

As a regular Best Western guest, I found this Coldwater hotel to be very nice at a reasonable price. Decor is contemporary and fresh, everything worked well. Breakfast was ok, nothing outstanding. Front desk staff friendly and helpful. Near several restaurants including a Culver's, open to 11pm. I would return to this hotel if in the area again.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your nice review! I am happy to hear that you found the hotel fresh and reasonably priced. We hope you stay with us in the future.

I pulled in around 7:00pm to check-in. There were 8-10 men hanging outside the front door smoking and drinking and from the sounds of it they had been drinking for quite some time. When I was walking up to the front door, a large SUV pulled up and a lady got out and from the sounds of it was propositioning for a "date" that night. Not the kind of environment I am used to staying in (140+ nights/year in hotels) nor that I would stay in the future (thus the title, First time, last time). The young lady at the front desk was very courteous, smiled, and was prompt with check-in. The room was average in terms of cleanliness. I pulled the bed sheets back to inspect the mattress and there box springs was loaded with what appeared to be years of human hair, dust, etc. The sink and tub did not drain properly (the sink took over 5 minutes to drain) which tells me that there is minimal attention paid to housekeeping (sink drainage is easily correctable). One of the downsides to staying in Best Western Hotels is the lack of consistency between different properties and the reason I don't use BW much.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing your review. We appreciate your feedback and will use to improve our guest satisfaction.

Nice hotel- Very Clean. Friendly helpful staff. Hotel driveway is a little awkward . But overall hotel excellent just off expressway. Nearby shopping, Restaurants and Gas stations. Swimming Pool. Breakfast included.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your review! I am happy you found the hotel to be very clean and the staff friendly and helpful. I agree the driveway is a little awkward but hopefully with the new signage it will be easier to find. Thank you for choosing to stay with us!

The hotel is kept in good condition. Always clean and comfortable. Heating/cooling works well. It's the staff that really makes the place home though. Ashley W. at the desk is always very friendly, professional, and helpful. I always feel she goes out of her way to make the guests feel welcome. There are a few hotels in the area, but month after month, I choose to stay here.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! It's nice to know that you always find the hotel to be clean and comfortable every time you stay. And I agree Ashley is a joy and fun to work with! I am glad you choose to stay with us while in the area. See you soon!

our first stay this location. Late arrival but the staff was so kind and friendly. Place is clean and comfortable and quiet. We will recommend this location to other family members who don't stay at the lake house for our next family reunion. fast internet and good breakfast. unfortunately, didn't get a chance to try the pool.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such a nice review! I am happy you enjoyed your stay and that you would recommend us to others. Sorry you weren't able to try the pool. Maybe next time. Hope to see you again!

The room was spacious, clean and very 'fresh' feeling. The staff was helpful in getting our room ready when we arrived early, or they tried to do it but we needed to wait. They gave us a good recommendation for lunch in the old Coldwater Train Station and it was yummy. In a good location next to the highway with lots of restaurants nearby. Just a bit tricky pulling out of the parking because it is so near the highway interchange, but the locals were friendly and helped us turn left every time. Thanks people of Michigan!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! I am glad you found your room clean and fresh. I'm happy to hear we were able to help you in finding a "yummy" place to eat. It's wonderful you enjoyed your stay and we hope you come back again!

We checked in around 2 am and had no problems at all. Staff were friendly and helpful. Thankful for the indoor pool as it kept my 8yo son busy during the day while my husband had to work. We had to check out for the weekend because they were booked and that was ok because we made the reservation at the last minute. Most hotels in the area were booked so we ended up at a less desirable hotel for 3 night. However after the weekend we will be checking back in for 8 more night. Hotel is clean and they have a great breakfast with lots of hot items and even have laundry facilities for this of us who stay more then a couple of nights. I would recommend this hotel if ur in the Coldwater area. Oh I forgot to mention, since they were booked for the weekend and we had to checkout they allowed us to stay until 1pm on check out day. Extremely grateful for that.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your wonderful review! I am so happy you enjoyed your stay. I'm sorry you had to leave because we were full but glad you came back! It's nice the pool helped you with your 8 year old son and kept him happy. We hope that if you are ever in the area again please come and stay with us again!

I want to start staff are vary friendly stayed there the other night air didn't work in room they were right on it got me another room right away the motel was clean beds comfortable easy parking not to far of tollroad about 15 miles good breakfast bar in morning there is plenty shopping around resturants and gas and I might add if you have kids there is a in door pool with pool side rooms good value for the money

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such a great review! I am happy to hear that we resolved your problem with your room right away! I am glad you found the room to be clean and comfortable and breakfast to be good. We hope you come back and stay with us again!

There is nothing bad (and everything good) to say about this hotel. Check-in was fast and friendly. The room was modern, well-decorated, and perfectly maintained. The bathroom has a large amount of counter space. I always check out the shower in hotels to see if there is any mildew on the grout. It was pristine with not even the slightest trace of any mold or mildew. The breakfast was similar to other chain hotels, but so neat and tidy. Not one spill or mess to be seen, even with a busy breakfast morning. This is a great place to stay.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you! Thank you! What a fantastic review! We are so happy you enjoyed your stay and you found the hotel to be clean. It's great to hear that the breakfast area was clean and well maintained. We hope you choose to stay with us again if you are in the area!

Nice motel, hard to find....you can hear people walking above you. Very squeaky floor. Always stay in Coldwater before the June nascar race, it is very close. I would stay again. It is off the road a ways and very small sign, it took a couple turn arounds to find it.

Good quality for a great price. Stayed here for a couple of days whiles on a businesstrip. Good service, clean room and moderate breakfast. More than enough free parking in front of the hotel. Would definitely stay here again.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such a nice review! It's great to know the service was good and your room was clean. Thank you for choosing to stay with us and we hope to see you again!

We were visiting colleges and found this hotel on priceline. Got two rooms each with 2 queen beds. Stayed on the third floor. The staff was wonderful as we checked in very late. The rooms were very clean large and comfortable. The bed and pillows were one of the best. This is the best Best Western we have stayed in. Kids loved breakfast sandwiches. Highly recommend this hotel.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your wonderful review! We are so happy that you chose to stay with us while visiting colleges in the area, that can be stressful enough! I am glad you found the hotel to be clean and comfortable and that the kids enjoyed the sandwiches! We hope you stay with us again!

This Hotel is by far one of the best that I have ever stayed at! I travel all over MI for work and I have never found a better place to stay, the staff is the best, the rooms are excellent, the beds are comfy, and the hot breakfasts are delicious! I will recommend this hotel far and wide. If by chance you read a negative review about this hotel don't believe it because some people can never be pleased, this hotel is EXCELLENT!!!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such an amazing review! It's wonderful to hear how much you like our hotel. We appreciate you choosing to stay with us while on business in the area. We hope we continue to do an excellent job! We hope to see you soon!

I've stayed here twice while visiting friends in the area. The first visit was spot on - everything was perfect. Pool was lovely, staff was fantastic, the room was clean and comfortable. The second time I stayed here, I had a few problems. The remote for the TV wasn't working, the electrical outlet in the bathroom was dead, and the ventilation fan in the bathroom was also non-functioning. Each issue was managed immediately and effectively. I do find it a little expensive here, but I can't deny that you get exactly what you're hoping in a hotel here. It's a great choice!!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review! I apologize for the problems you encountered during your second stay. I am happy to hear that everything was taken care of for you right away. Thank you for choosing to stay with us! We hope to see you soon.

I had to go to Michigan and though it was 35 minutes away from the drug rehab center I work for, Narconon, I chose to stay at a Best Western as I know what I am going to get and don't have to worry, plus the price is always good. Again I wasn't disappointed. BW is the BEST hotel.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! It's nice to know you trust the BW Brand. We hope you come back and stay with us again!

Everyone was Fantastic!!! Very accommodating!!! Rooms were very clean as well as the pool. The food was great !!! Lots of other places to eat after breakfast. Can't say enough about how happy we were there. Will stopping in again. Thanks for a wonderful stay!!!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you! Thank you! Wonderful review! It is so nice to know that everyone is fantastic and very accommodating. I am happy you found the rooms and pool to be very clean and you enjoyed breakfast. We hope you come back soon!

This hotel is a gem! I have stayed here on several occasions for work, it is always very clean, the hotel staff is one of the best that I have ever dealt with, they are very friendly and willing to bend over backwards to make your stay the best experience to be had! I will continue to stay in this hotel whenever I am in the area.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such a wonderful review! I am so happy to hear that your room is always very clean and the staff is friendly and goes out of their way to make your stay the best! We are so glad you will continue to stay with us while in the area! We hope to see you soon!

This hotel was very nice and very clean. Our room was very comfortable and we did not have any issues. I did notice when checking in that my ID was not checked I found that to be odd. I do think that the hotel needs better signage when getting off of the highway I drove right past it because I did not notice the vey small sign in between two fast food restaurants. Overall our stay was very relaxing and enjoyable.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for you great review! I am glad you found the hotel to be nice and clean. I know we are a little hard to find and our sign is small but I am happy you found us! We are getting a larger sign by the road so hopefully that will help. Thank you for staying with us and we hope to see you again!

I am so impressed with Best Western motel in Coldwater, MI. From this point on, I will only stay at Best Western. Melissa was very friendly and knowledgeable at check in. I have to say Ruth the housekeeper who cleaned our room prior to check in did a wonderful job. She not only passed my inspection she went out of her way and wrote a cute note and drawled a spring flower on it. Loved it! When we were leaving our room I passed a housekeeper and she greeted us with Good morning and I asked her if she was going to clean our room, she said no; she was cleaning the other side. I asked her, name and she told me that she was Ruth. I thanked her for our kind thoughts and she said Happy Easter. Wow! what a great employee you have and she should be rewarded for her upbeat attitude and awesome work.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Wow! What a wonderful review! It is so nice when guests recognize our team members for doing a great job! Thank you for recognizing Melissa and Ruth! I am happy you found your room clean and enjoyed your stay. Please come back and stay with us again!

Room was clean and nicely decorated. Bed was comfortable. There was a big variety of TV channels. Also a big variety of free hot and cold breakfast food. Large parking lot. This was a very pleasant experience.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review! It's nice to know you found your room to be clean and the bed comfy! I am glad you enjoyed breakfast and had a pleasant experience. We hope you come back and stay with us again!

We had wonderful service on our little getaway to Best Western! The staff was great and very accommodating! The breakfast was great and featured a breakfast sandwich that was a first for us and it was delicious. The only problem we had was the jacuzzi in our room had hair in the filter and looked like the filter bd not been being cleaned. We filled the tub up and had multiple balls of hair floating in the tub. Besides this incident we had a great time and would stay again if the opportunity came about.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! I am happy to hear you had wonderful service and the staff was accommodating. I glad you enjoyed the breakfast sandwiches! Thank you for bringing the Jacuzzi to my attention. I will definitely look in to it. It is nice that you enjoyed your stay and we hope you come back and stay with us again!

The shower drain was extremely slow. I felt like I was wading in water versus taking a shower. There were also several stains in the carpet. Would I stay here again yes because there aren't many options in the area.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review. I appreciate you bringing this to my attention. We strive very hard to keep the hotel in great working condition and as clean as possible. Sometimes things are accidentally missed and I do apologize. I have talked with all the team members and by working together we will strive to make the proper corrections. We hope you will consider staying with us again.

My two sisters, my daughter, & I stayed here on a Sun. night- Tues. morning while on a road trip to Hillsdale College for my daughter's music audition. We requested a pet-free room for my sister with allergies and were very pleased with the cleanliness. A pool is important to me so I especially appreciated the pool staying open until midnight. I also liked that it was a decent size & depth so I could exercise in it. I really enjoyed the hot tub as well & could shower off before returning to my room. The staff was friendly. Not sure how it would be if it was crowded, thankfully just missed the parent weekend the day before. I plan to stay here in the future during visits when my daughter starts college next fall. One issue we had tho, when we arrived at night we had trouble finding the entrance as it is tucked behind the Taco Bell. We mistook the exit road to the highway as the driveway and had to drive quite a bit before being able to turn around. The sign is small at the road and easy to miss if you don't know where to look. If you arrive after dark just enter as you would for Taco Bell.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such a wonderful review. I am glad you chose to stay with us while visiting Hillsdale College for your daughter's audition. I'm sure she had a great performance! I am happy to hear that you found the hotel clean and allergy free for your sister. We do get quite a few great comments on our pool and hot tub and that there is swimming for adults only after 10pm so they can sit back and relax! And yes, you sure just missed a busy weekend with all the parents coming in. I'm sure you will be one of them in the future. It's nice to know the staff was friendly and courteous. And again we get a lot of comments about how hard it is to find us. We are getting a new large sign by the road so hopefully that will help. If you need to make future reservations you can contact the hotel directly and we'd be happy to help! Thank you again for choosing the Best Western plus Coldwater Hotel! We hope to see you soon!

Very clean and comfortable hotel with friendly staff and great service. Rooms are updated and ammenities ae decent. The exercise room is small but adequate for some cardio. The breakfast was above average and the hotel was quiet.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you very much for writing a review! It's wonderful to hear that you found to hotel to be clean and comfortable and the staff friendly. I am glad you liked the amenities and the exercise room. It's great to hear you enjoyed breakfast and the hotel was quiet. We hope you come back and stay with us again!

Enjoyed our stay in Coldwater. Room was large and very clean. Beds were awesome comfortable, Pillows were large and fluffy, 4 pillows to a bed Pool and hot tub are very nice. Halls were very quiet even though there was a lot of quests. I will always stay at this hotel. When I come to Coldwater. Service desk staff was friendly Lots of restaurants near by.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for the great review! I am so happy you enjoyed your stay! Nothing beats a comfortable bed and fluffy pillows for a good night sleep, especially when away from home. I am glad the front desk staff was friendly. It's very nice to know that you choose to stay with us while in Coldwater. We hope to see you again soon!

This is a fairly standard Best Western Plus and we like the Plus and Premier, but the staff was way above standard. They made our small group feel like we had booked the whole hotel and went out of their way to make our stay great. We would definitely come back.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you so much for your wonderful review! I am very happy to hear that the entire staff made you and your group feel special. We truly enjoy what we do and that's to make sure all our guests enjoy their stay! We hope you and your group will come back and stay with us again!

This hotel was beautiful. The staff were friendly. The room was magnificent. My grandkids loved the pool. We loved are stay there and definitely would recommend this hotel to friends. We can't wait to go back again.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your "magnificent" review! It's a great honor that you chose to stay with us for your family get together. I am happy to hear that you found the hotel to be beautiful and that your grand kids enjoyed the pool. It's great to know that you will recommend us to others as well! We can't wait to have you stay with us again!

We really needed a relaxing getaway and we found it here...the whirlpool tub was delightful the room was spotless and the pool was warm ! We did not enjoy the boys running up and down the hallway, but that was poor parenting...an American epidemic. ..

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! I am happy you enjoyed your "getaway for 2". It's nice to know you found the hotel to be clean and hot tub relaxing. Please come back and stay with us again!

Other than a woman that can't read signs and her obnoxious kids, we had a great time. It was relaxing and very nice. We enjoyed the pool and hot tub and the suite was very roomy. The staff was very polite and helpful. The overall appearance, quality and cleanliness was very good.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for you nice review! I am happy you enjoyed the pool and hot tub and that your suite was roomy! It's nice to hear that the staff was polite and helpful. I am happy you enjoyed your stay and hope you come back and stay with us again!

Great breakfast, nice service. Work out room is too small and was freezing. Room was totally fine. Near good restaurant fast food options. Jimmy Johns. Pool was nice and not freezing. Hot tub was great. Front desk lady was nice. All in all was a plus.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review. I am glad you enjoyed breakfast and that your room was good. It's nice that we were conveniently located near restaurants to fit your needs. I am glad you enjoyed the pool and hot tub has well. We hope you stay with us again.

The updated contemporary décor is very attractive. The beds are comfortable. The wifi works well. The staff is very friendly and helpful. The breakfast was great. I appreciated having boiled eggs available at breakfast.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your review. It's nice to hear that you found the hotel decor nice and the beds comfortable. I am glad the staff was friendly and that you enjoyed breakfast. We hope you stay with us again!

I took my spouse on a weekend get-a-way that was about a 4 hr. car ride from our home to an area of her choice. This hotel was close to several shoppes and points of interest for both of us, not to mention the beautiful countryside along the way.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review! I am glad that you chose us for your "get-away" and that our location was just the right spot for your entertainment choices! And I must agree the country drive is truly amazing! We hope you stay with us again.

The hotel was a very nice place to stay while visiting Hillsdale College. It is a little distance away from campus but it is worth the drive when comparing this stay to others in Hillsdale. The Hotel was very clean and the staff was very pleasant. We will stay here again.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! It's nice to know you enjoyed your stay and found the hotel to be clean and the staff very pleasant. We are a little bit of a drive to Hillsdale but I am happy to hear that you will stay with us again! We hope to see you soon!

Picked this location for the antique shops in area. Night before we are to arrive dad (86) and develop my disabled brother decide they will go with us. First time traveling with them in many years. Called to get them a connecting room, reservations state they will do their best. We arrive very friendly at front desk, connecting rooms no problem. All settled in dad needs to use restroom and has difficulties, never thought to ask for accessible room. Talking at breakfast (free) decide to talk to front desk. No problem, moved from our rooms to connecting rooms with one accessible. Very clean as others were. Our new home in this area.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! I am so happy we were able to accommodate your needs when traveling to the area. I am glad you found your room to be clean and the staff willing to do whatever it took to make your stay great! I hope you enjoyed the antique shopping in the area! Please come back and stay with us again!

The best Western Plus in Coldwater, MI is the only hotel in town that I stay at. The beds and pillows lead to a night's rest where you don't want to get out of bed because it's so nice, but when you do you are refreshed and ready for your day. The bathrooms are well kept, spacious and have nice hot showers under a spa style shower head. And best of all, the staff is beyond helpful and treat you like you're family. The newly redone pool/hot tub area is pretty fantastic too. Highly recommend!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you so much for your fantastic review! I am so happy to hear that you feel like family when you stay. I am also happy to hear that you get a wonderful night sleep and wake up refreshed and ready to start your day! Thank you for choosing to stay with us when in Coldwater! We hope to see you soon!

Stayed here for business. Located right off of the highway and convenient to food and shopping. The room was quiet and clean. I would stay here again when driving through Michigan. The front desk attendant was very nice and provided some suggestions on where to eat dinner.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your wonderful review! I am happy that you enjoyed your stay and you found the hotel to be clean and comfortable. It's nice to know the front desk was helpful. We hope you stay with us again when coming through Michigan!

This Best Western is right in the middle of an antique area. We were there to visit with family in Hillsdale and look at the college there. There's plenty of beautiful scenery of Michigan, especially in the fall. It's a very convenient area to stay in.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing a review! We are near what is considered the "Antique Capital" of Michigan" which is Allen. Michigan is quite beautiful in the Fall with all the brilliant colors. It's nice to hear that you chose to stay with us while visiting family and Hillsdale College. We hope you come back and stay with us again!

We arrived around 8:00 with no reservation - just decided to not drive all the way home that night. We were impressed with the hotel. Friendly staff at check-in that was able to give us a good recommendation for a local restaurant close by. The lobby and rooms had very nice décor, and were very clean and comfortable. Would recommend this highly if you find yourself in Coldwater.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your wonderful review! It's great to hear you found the staff friendly and helpful and the hotel to be nicely decorated and your room clean. We hope that if you are ever in the area again you would stay with us again!

Nothing fancy about this hotel, but it was a great place to spend the night. Friendly staff, clean rooms, quiet overnight, the usual hotel continental breakfast, easy to get on and off the interstate. I'll return when I'm in the area again.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thanks for your great review! It's nice to hear that you found the staff to friendly and your room clean. Thank you for choosing to stay with us. We hope to see you soon!

We booked this hotel at the last minute while on the road. When we arrived we were greeted by Ashley at the front desk. She was very helpful. The room was clean and comfortable, BUT the room was recently smoked in and being a non-smoking hotel. Obliviously the bottom floor back by the door is used by smokers. This is a pet friendly hotel which was great. The pool area we did not use. The breakfast area was good with an assortment of hot breakfast items. The hotel was renovated I believe in 2012.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your review. I do apologize that your room smelled of smoke. We try our best to stop people from smoking in our rooms and do charge a fine when we can. I am happy to hear that you found your room to be clean and comfortable and that there was a good assortment of hot food at breakfast. We hope you come back and stay with us again!

This is the best option for a hotel in Coldwater for the price. I stay quite often, and have had some minor issues with getting into my room. My last stay I became a little irate and did yell at the front desk clerk, Carla. Afterwards, I felt horrible because I know the issues I was having wasn't her fault. Carla stayed calm and professional the entire time. Carla, I am truly sorry!!!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for you kind review. I know it can be frustrating when things go wrong. I apologize for any inconvenience we may have caused you. I'm sure Carla understands. It is nice to know that you choose to stay with us while in Coldwater. We hope to see you again soon!

Rooms are spacious & comfortable. Spacious bathrooms. We did not use the pool & hot tub this trip but usually enjoy them. Breakfast was tasty & they even have chocolate milk which earns them bonus points from me. Hotel was very quiet for a Saturday night allowing for a good night's sleep. Thanks!!

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for you fantastic review! We are certainly happy that you enjoyed your stay and the that you found your room to be clean and comfortable. It's nice to know that you enjoyed the breakfast. Chocolate milk is definitely delicious! Maybe next time you stay you will be able to enjoy the pool and hot tub. We hope to see you again soon!

The staff was helpful and friendly. The room was clean, comfortable beds, nice clean bathroom. Our dog had an accident at checkout and staff could not have been nicer. They ask me to take the dog outside to let him finish and they used a rug shampooer to clean it up.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for your great review! We are so glad that you chose to stay with us. It's nice to hear that you found the hotel to be clean and comfortable and the staff friendly. No problem with the little accident as we all know they do happen! We hope you come back and stay with us again!

The Best Western Plus in Coldwater, Michigan is a fine place to stay. The check in staff people are pleasant and caring. The rooms are clean and newly furnished. The east side of the building faces a quiet meadow.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for writing such a nice review! I so glad you found the hotel to clean and the staff friendly. We hope you come back and stay with us again!

I have stayed many times at this property and am always pleased. They have a motto " people who care" and I have always found this to be the case! The beds are very comfortable and the rooms are quiet . The fitness room has outstanding equipment including the , best treadmill I have ever used, The complimentary breakfast and the breakfast area are great and I always enjoy my morning meal there. What is even better than the food is the service attitude of Cheryl the breakfast host. Coming here was my introduction to the Best Western Chain and encouraged me to book at their other properties when traveling.

Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for you wonderful review! We are "people who care" and want to make sure all our guests feel at home. It's nice to hear that you enjoy your stay here when ever you come to Coldwater and find the hotel to been clean and comfortable. I am glad that you enjoy the breakfast and fitness center and that Cheryl's service is top notch! We hope to see you again soon!