Best Western Plus Hotel Des Moines West Inn & Suites, Clive

Everything was super clean, staff was super friendly, pool and hot tub was clean and working, breakfast tasted amazing with such a wonderful variety of options. Room was extremely clean and beds were comfy! Joined Best Western Rewards because of this trip.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 515-221-2345. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Plus Customer Service team

Good location. Great people. Clean and comfortable rooms. Expanded breakfast. Friendly staff. Internet works great. Still in the process of updating but the changes are good--they were much needed. Good value.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Laura, Thank you for taking the time to write a review of your stay with us. I'm happy to hear you had a good time with us. Come back in the future to see the newly renovated place. Sincerely, Customer Service Best Western Plus

This spot was such a relief, after driving cross-country and staying in some absolutely horrible places. It is clean. It is well-lit. Exterior is well maintained and without trash. TVs work well. Bathrooms are spotless and attractive. Neighborhood allows easy walking exercise. Conveniently situated. One block from I80. Heaters/air conditioners don't sound like rattling jet engines. Breakfast fine- morning attendant worked hard. I understand new owner since I first stayed here 2 years ago, but he is doing very well by me. I'm not a fan of the squeaky faux wood floors, but at least they look super clean. Look for the high-post bird house at entrance.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! If you're traveling to our area soon, don't hesitate to call us. Sincerely, Customer Service Best Western Plus

Of the staff I dealt with, only the Saturday morning employee was helpful and kind. It all started when I received a text on my drive to DSM Friday, about 1:30. The text told me my room was ready. We had a couple things to do before our event at 5, but decided to go to the hotel first. Since our room was ready. I got there, the lady was rude telling me there was a $20 fee to check in early. I told her I only came at that time (2 PM) because I got the text. She said Akia always does that. Idc, it's misleading. I had to leave and come back in 55 minutes to avoid the $20 fee. Their pool was also closed. I got a text about that at 8 AM that morning, of course too late to cancel and go elsewhere. I will not be visiting this hotel again.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Abbey Thurn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Team

Staff was very friendly and accommodating. Rooms were very clean and up-to-date. Located close to the interstate. They were remodeling the lobby but did a great job of keeping noise and mess from disturbing us.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thank you for reviewing your recent stay with us. I am glad that you like our hotel location and our rooms. Please visit us in the future to see our newly remodeled lobby. Sincerely, Best Western Team

The hotel was nice. Under construction- remodeling. But I didn't feel welcomed to stay there. I wasn't informed about breakfast or any amenities. I was charged extra to get my keys early- but after I accepted fee was told my room wasn't ready yet.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thanks for reviewing your stay with us. I want to apologize for the inconvenience during your stay. I will pass your concern to the appropriate. We hope you will give us another chance to serve you in the future. Sincerely Best Western Team

Never had to pay a $100. deposit before staying and told it would be put back on the next morning. We got $60. back and nothing was wrong with our room. We took pictures. The price should have been adjusted to compensate for not having a pool or breakfast area.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Hello Dear Guest, Thank you for taking the time to review your stay with us. You had pre-paid reservation. We can't make any adjustment on that. I want to apologize for the inconvenience during your stay. We hope you will give us another chance to serve you in the future. Sincerely, Best Western Team

This hotel is under construction! Though it is open the pool/spa area is closed, and the previous breakfast and social area is boarded up with 2 by 4s and plastic. Breakfast area is now moved to a room. Electricity was off when we arrived and we just canceled our reservation and went elsewhere.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to provide feedback. I apologize for the hotel's current state during your reservation period; however, we are undergoing renovations. Please come back to our hotel in the future to see the progress of our complete renovation. Sincerely, Best Western Team

Great hotel, super nice staff, very clean and wonderful breakfast. We stay here 3-4 times a year and it is now even better. Upgraded rooms and very convenient to the expressways, but not too close, so very quiet. Easy access to many nice restaurants.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Bruce, I am glad you had a great stay at our hotel. We try hard to keep it up to get these great reviews such as yours. Have a wonderful time traveling, and we hope to see you again soon. Sincerely, Best Western Team

Everyone I encountered had a smile! Breakfast was amazing- I can't usually get a strong cup of coffee outside of the coffee shops when I travel, but the BW has installed a coffee machine that dispenses single cups of light, medium, or strong. And a new yogurt machine! Less waste from little disposable cups, and many topping choices. I will choose this hotel every time I am in vicinity of Des Moines.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thanks for the review. I am thrilled to hear that you like our newly added breakfast options. Please revisit us in the future to see our updated breakfast area. Sincerely, Best Western Team

Great place to stay with kids. Very clean and friendly. They have a wonderful free breakfast bar every morning. I would stay here again, the staff was very accommodating. We can't wait to see how the new pool will look.

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thanks for reviewing your stay with us. I am glad to hear that you enjoyed your stay with us. Please visit us in the future to check out our new pool area. Sincerely, Best Western Team

we stayed 3 years ago on a road trip and was comfortable doing so again. we were not disappointed .room was clean, comfortable, internet fast, breakfast good with plenty of choices, staff friendly easy on and off I35 gas and food close by

Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am glad you had a great stay at our hotel. We try hard to keep it up to get these great reviews such as yours. Have a wonderful time traveling, and we hope to see you again soon.

The inn offered comfortable accommodation, clean, great comfortable bed, shower had steady, hot water with fluffy towels and a roomy bathroom. It is close to the interstate with a variety of food options within walking distance.

Dipak Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Peter, I am glad you had a great stay at our hotel. We try hard to keep it up to get these great reviews such as yours. Have a wonderful time traveling, and we hope to see you again soon.

We've used this hotel five times. Each time our expectations were met fully. Friendly staff, clean & comfortable rooms, quality Wi-Fi, and good breakfast. Pre-COVID we also got an evening food treat such as pizza.

Dipak Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thanks for such detailed feedback. I am glad that you enjoyed your stay with us. keep us in mind for your next visit

Best Western needs to get some consistency in its Best Western Plus ratings. I've stayed in gorgeous BW Plus hotels and some, like this one, are not a plus. A rather dark and gloomy place with some updates and, yet, some old items as well. The dark colors give the place a dirty feel. Check-in was fine. Breakfast on the skimpy side. Pool closed for remodeling (had we known that, we would have booked elsewhere), mattress soft. HVAC works well. We have a five-night stay over Christmas. Definitely disappointed.

Dipak Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. We hope you will give us another chance to serve you in the future.

Friendly, quick check in. Clean room, comfy bed. Secure parking and lobby entrance. Well-decorated. One elevator that was shared by housekeeping, so a bit inconvenient. Some freeway noise, but not awful. Upgraded personal products. A blow dryer provided. Would choose this hotel again.

Dipak Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

The hotel is old (former Holiday inn) and needs renewal. While the beds were comfortable, the room was not kept up. The filters in the air conditioner had not been changed for at least a year. They did wash them out for me so I could put them back in. The desk clerk was gruff and did not like being asked simple questions during the evening. I will find a different place if I ever come this way again.

Dipak Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to provide us feedback on your stay with us, and please accept my sincere apologies for any inconvenience this has caused you. I will personally look into this issue. Please consider giving us another opportunity to serve you in the future.

We really enjoyed the patio space with the fire pit and string lights. We would have coffee out there in the mornings and end our evenings back there talking about our day. We enjoyed it so much that we want to do a similar set up at our house.

Dipak Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Cheryl, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can, and I'm looking forward to having you again as a guest in our hotel.

Always a pleasant stay - convenient location - friendly staff - close to good restaurants and access to interstate and bypass for easy routes to almost anywhere in the city - room and grounds well maintained

Dipak Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, Thanks for the review on your recent stay with us at best western plus. I am glad that you enjoyed your stay. Keep us in your mind for your next visit.

We stayed here on our way to Michigan and on our way back. They offer the standard free hotel breakfast. My husband likes the waffle maker. The gym was open and my husband used a few of the machines. There were good restaurants nearby and we were able to walk the dog in grassy areas. There had been a mix up with our original reservation but the guy at the desk was able to make it right. I'd stay here again next year if we pass through.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your review. I am glad your family and your dog had a good time at my hotel. Happy travels and we look forward to hosting you again next summer.

I was driving from Chicago to Denver sightseeing the backroads of IA and Nebraska and did not have a reservation to stay at any particular place. This hotel was very nice and clean. I cut above the rest. Excellent value.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Frank. I am glad you had such a good experience at my hotel. I love that you take back roads instead of the the freeways. You see so much more of the country that way. All the best in your travels and we will always be here for you when you get tired.

This was the area of town we needed when traveling. This hotel was very lovely and we got a nice upgrade! The prices were EXCELLENT on a Sunday night. Room very clean, check-in smooth, beds comfortable, and a nice breakfast.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Star for the good words about my hotel. I am glad we were such a pleasant surprise for you during your trip. Travel safe, travel happy and come by next time you are in Des Moines.

I had a very nice overnight here. The hot tub was hot. the breakfast was good and included in the room rate (but they kinda rushed me). The room was nice and comfortable. I was pleased with the accommodations.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank Bellevue, I am glad you had a great experience in my hotel during your trip. All the best in your travels and we hope to see you again soon.

it was ok but the country inn next door was about the same for cost and had a full breakfast and nicer pool . except for being a best western member. i would have stayed next door. other than that it went well on check in and out.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Denny, I am glad you had a good stay with us during your trip. As always we value our Best Western Rewards members such as yourself and look forward to hosting you again.

Rooms were nice and convenient. The breakfast was not bad due to Covid, I believe they offered less items. Other customers were not following rules in the hot tub/pool area: young kids swimming alone, and adults drinking beer in the hot tub. However, we were reprimanded for having water bottles in the pool area. Internet was a little slow if you are depending on it for business or gaming. However, we would stay at this location again.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am glad you had a great stay with us and have a wonderful summer travel season. Next time you are passing through Des Moines don't forget about the friendly Best Western.

If you are looking for accommodations in a facility where the staff understand the importance of making sure the customer is happy, and wants to return, this is the place! The facility is always clean outside and in. Flowers and trimmed shrubbery greet you at the entrance. When you walk in you can tell the that there is pride in the facility. Rooms are clean and if ther is a problem it does not fall on deaf ears. This is the facility I use to compare others when I stay in a different state/town. This is a great place to saty!

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Scott for your review and I am so glad you had another wonderful stay with us. Thanks for noticing our greenery, our night auditor will be thrilled when I share your compliments as it is she who keeps them up so nice. Have a wonderful and safe travel season and we hope to host you again soon.

Very nice hotel that looks to be either new or recently refurbished inside and out. My room was very nice, it was clean and comfortable and people were friendly too. I would have no problem recommending this hotel to others.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you David, I am glad you had a great stay in my hotel. We try hard to keep it up so we can get these great reviews such as yours. Have a wonderful time traveling this summer and we hope to see you again soon.

breakfast was extremly disapointing, not great, biscuits were old and stale not many options of food either, uncomfortable beds. front desk person was lousy, busy eating and didn't want anything to do with me, or checking me in or out. didn't do that great of a job with flooring in rooms. nice pool, hot tub and patio though.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you horse for your review. I am sorry you not were happy with your stay. The breakfast standard is still determined by people's reluctance to crowd and shortage of many items on the market so I am afraid that this is the best we can do for a while to avoid crowds. Less selections and less seating will keep the crowds down for those that are still weary of crowds but want to partake in the breakfast. Have a wonderful time traveling this summer and Bon Voyage.

We stayed in the queen family suite, that had two queen beds and one pull out sofa living area separated from the beds just a bit. It was a great room for the amount of people we had. The room comes with two tv's, which was awesome, but only one remote? So we passed it back and forth as we weren't in the room all that much. It also came with a fridge and a microwave which was really nice to have. The shower/bath was okay. Decent water pressure, but not really enjoyable for my personal preference. Also, why do hotel bathrooms allow everyone to hear you use the restroom? This room was horrible for that! We had to have tv's volume up and turn on the bathtub water just to have some noise so you didn't hear someone use the bathroom. Kind of off putting. The beds were not the greatest in this room. We both had trouble sleeping and very stiff backs the nights we stayed. The pool was great for the kids. The breakfast is kind of eh since the whole covid thing. They have waffles back, but you wait in line and they aren't really the greatest. The staff was fantastic the entire stay. We didn't have any issues with noise from other guests and our room was an end room by the stairs. I was really shocked by that. I love that the hotel is by really good food and close to the exits so travel was super easy.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well thank you Bethany for all those wonderful compliments about my hotel and staff. I am glad you had a good stay with us and the kids enjoyed the pool . Have a wonderful time traveling and we hope to host you again soon.

I really enjoyed my stay at Best WesternPlus Des Moines West Inn andSuites. In addition, the COVID safety protocols were appreciated. I highly recommend this hotel to any traveler looking for a restful, clean and safe nights' sleep.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Sightseer, I am glad you had such a good stay with us and appreciate our efforts to keep you safe and rested. Have fun on your travels and stop on by next time you are in Des Moines.

The best Best Western. Very nice and accommodating staff. Friendly for dogs of all sizes, free breakfast, right off the freeway, walking or short drive to good places to eat, short drive to huge grocery store. Very clean, great water pressure in the shower.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Megan for your good words about my hotel. I am so glad you and your dog had a great stay with us. I will be very happy to share your compliments with my staff. Travel fun, travel safe and next time you are coming through Des Moines don't forget about us. And of course give your dog a rub behind the ear :)

We always stay in this hotel right around the 15th of March. They are always super nice and super helpful. We enjoy our stay every time we stay. We do like that there is restaurant options close by as well as shopping. Which we like it is close and near the hotel.

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. As always we were thrilled to host you once again this year and we are glad that everything went great with your stay. I am glad you enjoy our amenities and our location, so convenient to the freeways and all the services. Travel safe and we look forward to seeing you next year.

Pleasant staff, quick check-in. Safe area, attractive rooms, Covid precautions were being taken seriously. Wish we would have been there on one of days drinks and appetizers were offered. Many times that is all we want after being on the road most of the day!

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am so glad you had a good experience staying with us and I am glad you had a restful stay. Very soon, hopefully we will be able to offer the social hour with its hors d'oeuvres as in the past. Many of the restrictions are going away and when the last are done we will roll out our social hour with all the snacks, wine, beer etc.

Good and convenient location. Very nice and helpful staff. Hotel is nicely kept, clean, and maintained, plus the decor is attractive and not dated. Good amenities, both in the rooms and public areas. Nicely done!

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks! I am glad you enjoyed your stay with us during your trip. All the best in your travels and we hope to host you again soon. Stsy safe, travel happy and don;t forget about the Best Western in Des Moines next time you are in our neck of the woods.

This is a very nice property with an excellent location. It is walking distance from several restaurants both sit down and fast food. Has great parking including room for oversized vehicles. Hot tub is open!

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Brian, I am glad you had a great stay with us. I am glad you found our location convenient and our hot tub enjoyable. Have a wonderful time traveling and we hope to host you again soon.

This hotel was very clean and the beds and pillows were very comfortable. The staff were very courteous and helpful in making recommendations for were to go have a good meal. The hotel location is very convenient to the freeway and local restaurants. I would definitely stay here again!

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you M. Smith. I am so very glad you had a great, restful night in my hotel and I will be thrilled to share your compliments with my staff. They work so very hard to make your stay comfortable, safe and memorable. All the best in your New Years' travels and we hope to see you again soon.

I stayed at this hotel when traveling across the country to see my nieces and nephews in Ohio. I had been driving for 7.5 hours in bad weather and I was so tired, but as soon as I walked in I felt much better. The lady at the front desk was sweet and made me feel welcome and taken care of. When I came downstairs to ask for an extra towel (I like having extra towels for my long hair) she gave me two. The room was spacious and sparkling clean. The bed was very soft. I slept like a baby! Breakfast was COVID-style, but I appreciated having the option for a hot waffle in addition to the cold stuff you get at every hotel. They also let you choose what you want in your to-go breakfast so you don't end up with things you don't like. The lady who checked me out was also very nice and I loved chatting with her. I will be staying here again on my way back!

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Daffodilhills for your review. I am glad you had a great stay with us on your way to Ohio. I will be very happy to share your compliments with my staff. We try very hard to provide a great experience to our guests during these difficult times and we really appreciate you traveling and choosing us for your stay. All the best in your travels and Happy New Year!

The man who was working the front desk was extremely rude when I checked in on 12/06/2020. He spoke and treated me as if I was beneath him. There was confusion with my booking, and he was very rude answering my question I had about it. He got defensive, and raised his voice at me before I finished asking my question. I didn't know the card I used to book with online wasn't going to be the one charged. It was my first time staying in a hotel by myself. I asked him about it, and that's when he got rude with me. I didn't feel welcomed, and it was my first stay at a hotel by myself. I won't return to stay at this Best Western again because of the way I was treated. That man should not be working the front desk, or speaking with customers if he's going to treat them the way he treated me..

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear guest. On behalf of myself and my staff I would like to apologize for the experience you had at the hotel. It is our job to explain and help you navigate the complicated system of making a reservation, especially using a third party and we have failed to do that comprehensively. I keep reminding my staff that there is always a good, respectful way to inform a guest of our policies, even if those policies are not to your liking or you find them too restrictive. Once again, I am sorry for the bad impression left by my receptionist. I hope you have a wonderful Christmas Season and travel safe.

I love this hotel and it is always a staple when traveling to see my grandchildren. Its in a nice, quiet, and safe location by some golfing feilds and theres many restaurants near by- including cracker barrel which is my favorite! Cathyis wonderful and the two young receptionists are also very kind! There is always someone there to kindly help if you need anything. The redhead even went out of her way to help me book my next night in chicago. I stay here every year and the best part of this stay is the new patio they installed recently. It was such a fun surprise to see all the upgrades!!! Very classy and I really really enjoyed the fire pit and patio. They even decorated with pumpkins-- how cute!!! they also do a very very very good job of cleaning and staying covid safe- the lobby is spotless the rooms are tip top shape. The employees use the uv wand and disinfection fog air machines! I would certainly recommend this hotel for everyone- especially families

Mr G, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Marla, I am so glad you had a good stay with us and enjoyed our new patio with fire pit on one of those chilly evenings. I will be sure to share your compliments with my staff, they will be thrilled! Thanks again and all the best in your travels. Next time you stay with us we are going to be introducing some hot items in our breakfast selections!

Front desk is where you get the vibe for what a business such as a hotel is going to be. That being said, RUN RUN RUN AWAY!!!! Check in staff rude and unaccommodating. Stated multiple times that rules were rules and absolutely no concessions could be made because all she was concerned with was losing her job. Raised her voice loud enough I felt she probably awoke sleeping guests. Gave us keys which didn't work 3 times. Next time I'm in Des Moines I'll be going back to the Econolodge on E 30th by the fairgrounds. Might not be as fancy, but has a friendly staff who go out of their way to make their guests comfortable.

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Danice, I am sorry for your experience at my hotel last night. The whole source of your frustration was that you were unable to provide a credit card at check in. As you noted we offer numerous amenities and services and each reservation made with a credit card ensures that there will be sufficient credit to cover those expenses. Your reservation was gifted by somebody who booked it for you online with a third party credit card that covers room and tax only. At your arrival we simply asked for a credit card for incidentals to cover any incidentals. When you book any reservation, especially a third party one, it clearly discloses that a credit card is needed at check in. While we sympathize with your hardships we cannot make it a policy and my receptionist was only following policy by asking for your credit card as was disclosed in your reservation . She was not asking for your wallet, your keys or for the scene you created in our lobby because you were unable to produce one.. She was willing to cancel your reservation so you could try someplace else but you insisted on crying in my lobby until she relented and allowed you into the room with a cash deposit. I wish you all the best of luck in your travels and hope you are able to overcome all your challenges but please do not expect hotels to change their policies based on your particular circumstances as it may result in frustrations like the one yesterday.

2nd visit in a week . Very clean and smelled fresh , all the unnecessary things were taken of the bed. Refrigerator was clean . One thing they did that I did not care for, in one of the coffee cups they put all the coffee stuff ,filters, sugar packs and everything in a cup that someone may want to use , why not use paper products instead of glasses and ceramic cups !

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks NuttyShopper, I am glad you had a good stay with us and thank you for the compliments to my staff for getting you a fresh, clean room. All the best in your travels and we hope to see you again soon.

My wife and I decided to stay here on our trip to Des Moines and we loved this hotel. All of the staff members we dealt with were super friendly and helpful. The property is super clean and well maintained. Our room was clean and comfortable. There wasn't a single part of our stay that we didn't like. The hotel is easily accessible from the I-80/I-35 concurrency at Exit 124. We would definitely stay here again

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Joe, it is great to know you had such a good stay with us. We likewise enjoyed your visit and were glad to be able to give superior service and amenities to make your stay comfortable. Travel safe, travel much and come back to see us back here in Des Moines next time you are travelling our way.

As we traveled for the last two months this was the absolutely the CLEANEST and nicest stays in the hotel during our entire cross country road trip. Amazing customer service and very friendly and carrying staff! If you worry about stays in the hotels during the COVID times I can assure you I felt 100 precent safe, respected, carried for and for sure noticed how clean this entire hotel is. I gladly come back to this place in the future. Thank you for hospitality and big shout out to the staff for keeping up so well especially during this times! Very pleasant stay!!!! Natalia and Arne

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks guys for the great review. I am thrilled to share your compliments with my entire staff. They work so hard to keep our hotel clean and fresh and it is very rewarding to read that our efforts are noticed and recognized. Most of all we truly enjoy working with our guests during these difficult times so at least your hotel stay doesn't have to be challenging. Stay healthy, Travel Safe and we would sure love to host you again here in Des Moines. Bon Voyage!

Nice location - close to restaurants and attractions. Grab n go breakfast was ok with a choice of pastry, fruit, and yogurt (plus granola bar and bottled water). Comfortable accommodations,friendly staff, and reasonable price.

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my hotel. I am glad you had such a good stay with us and were able to enjoy our amenities. All the best in your travels and we hope to host you again soon.

The good parts-plenty of parking, even for oversized vehicles and trailers, room appeared clean. The bad parts are a whole lot longer. I booked a "two queen bed" room by phone, and the man taking the reservation from the front desk said he had 11 available. We were well moved in with a lot of stuff before we looked at the beds and they were clearly not queen beds, but only full size. It matters and it's deceptive. When I went to the desk and asked why we were given full size instead of queen the woman at the desk insisted they were queen size. Nope. We measured. A full is 53″ x 75″ which is what these beds were, and a queen bed is 60″ x 80″. She actually came across a little arrogant about it, which I will get in to. I chose the hotel to get queen beds and frankly a full size is like camping. I have a king at home and the queen size is already roughing it, so we of course got a bad night sleep. When we walked in the door the man at the front desk had a mask on. Under his chin. Where it stayed. I was masked, there are postings on the door that the staff will be masked and that the guests need to be masked, as well as postings from the Iowa board of health. I made a couple trips in with stuff and saw him check in other guests and walk around the building and the mask never traveled north of the under side of his jaw. He remarked that he was going to check the side door that was supposed to be locked but is always propped open. He was right-I only found it locked once and propped open at least 20 times in the 16 hours or so we were there. The trash can next to the door was packed with beer cans and had a half a birthday cake balanced on top when we left later the next morning and guests were partying in the parking lot well into the night. They at least made a passing effort to social distance out there, however almost no guests in the hotel were masked and the staff never said anything. Packs of 8 to 10 kids at a time ran full speed down the halls, unmasked and leaving everything wet. The man working the desk saw it, did nothing. The pool was filled with kids the whole time. Contact tracers will have a field day with this place. I am an early riser and about 0530 I went out for coffee and the woman mopping was unmasked. I saw her a few times that morning and she was masked once. She was the employee of the stay, the only one to ever have a mask on. The woman who took over for her for the day shift (who thinks she knows bed sizes) had her mask on her chin every time I saw her. She even went up and close talked a woman washing her hands who was masked, in an otherwise empty coffee area. I cannot imagine why. I saw her talking to a male who appeared to be housekeeping staff who also kept a pristine mask on and below his chin the whole time. This is why I doubt the rooms were truly Covid clean, just whatever they regularly did. The grab and go breakfast was packed by hand by the person at the desk as you peered over the desk and asked for each thing. Get some tongs or gloves. At least act like you care. I would never return here since they clearly could care less about their guests. The "full beds are queen beds" thing was encountered at another hotel on our trip and may be a deceptive way to draw business by some hotels and it is fraudulent and deceptive.

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Eric thank you for your review, since you are clearly a bed expert I will refrain from convincing you about the size of our beds. Apparently I bought the wrong beds 20 years ago and all the thousands of guest did not know a queen from a full bed all this time. Just check all the reviews how they constantly mention this. If you are convinced you slept in a full bed then so be it. I am touched how thoughtful you are about the safety of my staff and guests. We do wear masks and post signs for our guests to do likewise but out of respect for them we do not deny them service if they do not wear one. If that was the case only such meticulous and diligent travelers such as yourselves would travel and we would have closed doors long time ago for lack of business...even if we did have the correct size beds. I am sorry we did not measure up to your standards of pandemic preparedness but keep in mind that hotels are attended by people with varying degrees and attitudes towards the pandemic and we need to respect their just like we respect your choices. We can gently remind with signage and at check in but will not hound guests that do not wear masks. There are plenty of willing guests that do that for us.

From a late night check-in with David, who quickly supplied extra pillows and much needed tooth paste to the sack breakfast (due to Covid 19) everything was great. Our room was quiet on the 3rd floor and extremely clean. Everything was right where it should be, spacious and no funky smell due to the hard wood floors - brilliant! Beds are very comfortable with crisp white sheets. Thank you!

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am glad you had a great stay with us and I will gladly share your compliments with my staff, especially David and the housekeepers. Have a wonderful time traveling this season and we hope to see you back soon.

Very nice motel. The room was neat and clean, stocked with everything we needed. Interstate highway is close, but we did not hear any of the traffic noise. Motel is located with easy access from Interstate 80. Cracker Barrel store and restaurant are walking distance, gas station/convenience store also very close proximity. Check the AC/heat unit before unpacking. The AC in our room was noisy.

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your review. I am so happy you and your family had a great weekend road trip and were able to enjoy our hospitality in these trying times. I am glad you liked our location, it is indeed convenient with all the travel amenities such as restaurants, gas and shops nearby. In fact we brag that we are located at the crossroads of America. Right where two of the busiest Interstate Highways cross, Interstate 35 and 80 so if you are going from New York to San Francisco or Minneapolis to Texas you drive right by our front door. Enjoy the reset of your summer and we hope to see you again soon.

We have had nothing but good experiences when we stay at BW. Staff is great. Very accomodating, kind, professional and clean. We get coffee, grab and go breakfast, water. We enjoy staying here because restaurants are near by.

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for your kind words about my hotel. We were thrilled to have hosted you here and wish you all the best of luck in your travels and next time you are in Des Moines make sure to stop by.

We stayed here for a night on a cross-country trip during the COVID-19 pandemic. We really appreciated that the staff were all wearing masks (as were we), and took great measures to disinfect everything -- your key, the pen you use to sign the bill, everything. We stayed at 4 hotels during this week and this one was, by far, the best when it came to sanitizing and making guests feel safe during their stay amid the pandemic. Breakfast was grab and go, which was a nice gesture considering they're unable to offer a standard buffet-style breakfast at this time. Our room was spotless. Shout out to Mila who checked us in that evening. She was so welcoming, professional and absolutely on top of making sure everything was clean. Would absolutely recommend staying here!

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your great review. I will be thrilled to share your compliments with my staff. Thank you also for your patience and understanding of the limitations under which we have to operate during the pandemic such as the breakfast situation. Have a wonderful and safe time traveling and come see us again in Des Moines.

This hotel is convenient, clean, and comfortable. We stayed twice, driving to Chicago and driving home. But the front desk staff should wear masks! Please! Only once did someone at the front desk wear a mask; the young woman who checked us in followed Covid-safe practices. Maybe you can't require guests to mask up (don't know the law in Iowa) but please require your staff to. Protect your guests!

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Karen for your concern about my staff. Have a wonderful time travelling and stay safe.

We stayed on our way home from South Dakota. They are taking as many COVID precautions as they can. Hotel was clean and room smelled fresh. Hotel staff was very friendly and helpful. They also allow dogs which a plus for us because we travel with our dogs. We will stay here again on our next trip out west.

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jessica. I am so glad you had a good stay with us. We certainly enjoyed hosting you and your furry friends with us. Happy travels and we hope to see you again soon.

We stayed here on a trip out west recently. Due to Covid, no buffet breakfast. They had hot options at the front desk made individually or grab n go. We went to a local Perkins instead. Pool was open but we didn't partake. Outdoor patio was ah-mazing! Very nice space and nice stay overall.

Artur Golebiewski, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am so happy you liked our hotel and especially the new outdoor patio. It is great to see people enjoying it like you have. Great travels to you and we hope to host you again soon.

My family and I just stayed here. It may have only been for one night but it was an amazing experience. The woman working at the front desk was named Mila and she was outstanding. She went above and beyond to make sure we had everything we needed in order to make our stay comfortable. We had 3 kids with us and 2 of them were under 5 years old and she didn't mind that they were curious. This young lady deserves a raise. She even helped fix the tv when the satellite went out. She also directed us to some really great restaurants. VERY happy with our stay here. We will definitely be staying here again if we ever pass through Clive. We will definitely be recommending Best Western to friends and family.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Angela, I am so happy you had a great experience with us during your stay at the Best Western in Des Moines. I am glad your kids had a good time and I will be sure to pass on your compliments to Mila. Have fun traveling this summer and next time you are passing through our beautiful city make sure to come and visit us again.

We were passing through & always look for the Best Westerns. This is a newer property and is very clean & nicely decorated. We especially enjoyed being checked in by Melvin who was very upbeat & personable. Because of Covid there was no breakfast offered but that's understandable. The location is right off the highway & easy to find & get to. We would definitely stop there again!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for your wonderful review. I appreciate your understanding of our difficult circumstances during the pandemic and I am glad that despite all the restrictions you were able to have a restful and comfortable stay with us. I will be very happy to share your compliments with all my staff and we would like to see you again soon, hopefully after all the restrictions are lifted and you can enjoy all our amenities.

I cannot tell you what a comfort it was to stay at this hotel after a long day of traveling during a pandemic. We had just spent 11 hours driving from Colorado and didn't eat because many restaurants are closed. We were hangry and exhausted and as many people are my husband and I were nervous about staying in hotels, but we have had great experiences so far. This hotel has a policy where they rotate out rooms so we wouldn't have a chance of coming in contact with anything left behind in the air by anyone. They UV disinfect every piece of paper for check in and the keys. The front desk receptionist was sanitizing when we came in, and was sanitizing again when I came down for extra towels (which she handed to me using gloves and UV disinfected!). The room was nice and spacious and CLEAN! The beds were a little soft for me but my husband liked it. I appreciate how hard they are working. Thank you essential workers!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you CSmith780. I am glad we were able to get you comfortable rest during your difficult journey back home. Thank you for recognizing our efforts in keeping you safe and comfortable. I will gladly share your compliments with my staff. We wish you safe travels and hope to host you again soon, perhaps when everything returns to normal and we can travel freely like before. Thanks again and Bon Voyage!

We were charged for drinks in the “minibar” that were DEFINITELY NOT in the “minibar” when we arrived, so, of course, they were not there when we left. Check your bill for this scam. The owner said he knows the drinks were there, but they absolutely were not. One of his employees is stealing from him, getting paid by him while stealing, and the owner is blaming the guests? Ridiculous! And if you don't check your bill carefully, YOU'RE paying for the thief's drinks.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear aliansalias, I hope you are well and thank you for your comments. I wish you may have mentioned that as soon as you questioned the charges I agreed to take off the charges and your account was promptly refunded one minute after your phone call. We do not wish to dispute $5 charges and despite our procedures of documentation we do not question your honesty. It is an honor system where we take your word for it, and the only way to verify that is to look at your adjusted statement. Yes, we do check our fridges and now that we all live in these awful times it is basically me and my wife running the hotel as almost all employees have been laid off in order for the business to survive and bring them back when things improve. So yes, I was certain my wife checked it and I will not apologize for it, even if it will cost me this nasty review. I can still afford integrity and will not apologize for it but do not wish to doubt your honesty and therefore refunded your bill without any delay. I hope you and your loved ones are staying healthy and the $5 overcharge on your bill is the biggest thing you have to worry about these days.

Staff seemed friendly enough, but make sure you want a space that is quiet so you can get a decent nights rest. I had issues with slamming doors after 10:30 at night, and loud talking in the halls until about 1:30 AM

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear treasuredcomforts, I will be very happy to share your compliments with my friendly enough staff and I am very sorry for your fellow guests' lack of consideration during your stay. The guests' you may have heard at night are critical workers servicing a local hospital to keep its systems going. We just cannot get ourselves to reprimand them to be quiet after their 12 hour shifts. I am sorry. In all honesty we nostalgically recall those times when the hotel was full and people were complaining about noise, crowding at breakfast, running kids and other travel related complaints. It may be a long while before we get to deal with those issues again. I hope you get to shelter at home in safety and will get to enjoy travelling again,soon.

We were very impressed with superior service and friendly staff. Food was fresh and delicious, with gourmet coffee. Room was spotless and nicely decorated. We spend the evening outside by fireplace, in nice, just built pergola. I will recommended this hotel, to all my friends, visiting Des Moines. Roman

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Roman. I am glad you had a great stay and enjoyed our brand new firepit and patio. All the best in your travels and make sure to see us again when you are in Des Moines.

My friend & I stayed here on a road trip. It was awful. The room layout was terrible. For example, The bathroom sink was on the opposite side of the room door than the access to the toilet & shower room, and the light switch for the toilet/shower room was outside the room and behind the door hinges instead of by the door knob. The shower itself was completely unusable with horrible water pressure resulting in only a trickle of water. The remote control to the TV was not working, although the clerk was able to fix that. Paint was peeling on the walls. In the morning when I woke I discovered a small, dried blood stain on the sheet. After confirming it was not from me, I was horrified to realize they had either put blood stained sheets on the bed or the sheets had not been washed!!! In general, the hotel had a dark, dingy feel to it and the night clerk was rude and condescending. For example, when he "fixed" the remote, he had to "mansplain" to us how remote controls work - as if 2 adult females could not understand technology. All he did was change the position of the "eye" that receives the infrared signal, which sat loose on the base of the TV instead of being fixed to it. We did not use the pool or hot tub, but in retrospect that was good as we realized we could not smell the chlorine, even though the pool room was directly behind the front desk. In every other hotel we have stayed at, you can smell the chlorine, even if only faintly. Now I wondered how clean the pool was if you couldn't smell the chlorine. This was one of the worst hotels we ever stayed at and absolutely not worth a charge in excess of $100!!! Neither of us would stay here again if you paid us!!!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Cruiser, I am sorry for the anguish that design limitations of the layout of the light switches has caused you. It is indeed not the best setup and I am sorry for your suffering because of that. I am glad we were able to fix your remote control so you would have access to our extensive cable offerings. And lastly our pool doesn't smell like chlorine because it is a salt water pool, a better, more environmental choice that does not come with the strong chlorine smell that you missed. I am sorry for your impression of your stay with us, but I wish to assure you that we do our best to be hospitable to our guests and work within the limitations of our building design and pool sanitation choice. Have a wonderful day and travel safe please.

In a community known for high-priced hotels/motels, Best Western in Clive is an oasis! Clive is just a few minutes northwest of Des Moines. It has probably the largest Barnes & Noble on the planet, hundreds of restaurants, and plenty to see. The motel itself is very well managed and up-to-date. I could not believe actually having real china and regular forks and spoons (no plastic) at breakfast. The food was simply amazing as was the pool. The rooms were spacious with plenty of outlets for recharging tablets etc. Do your family a favor and choose this--on your way to Adventureland, the capitol, Living History Farms etc. Restaurants are within minutes.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Randy. I am so glad you had such a good stay with us and enjoyed all our amenities. I see you too discovered the joys of getting lost among all those real, paper books at B@N and browsing for hours with a cup of coffee. Just like our dishes it is nice to enjoy the real thing once in a while and not just deal with the expedient digital, paper and plastic. I wish you many wonderful journeys and we hope to host you again soon.

I highly recommend this Best Western Plus. It's a nice clean modern hotel with friendly staff. The hot tub works great. It's a wonderful place to stay. My next stay in Des Moines will be at this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Melissa, I am glad you had a good stay with us and enjoyed our hot tub. It is certainly nice to soak in it with a snowstorm raging outside as during your recent stay. Stay safe out there on the roads and don't forget about the Best Western Des Moines when visiting our fair city.

I can honestly say I don't think I would have noticed this Best Western when driving by. This hotel is tucked in behind some restaurants and other hotels. It has everything you could need for a quick or long stay. Very clean and comfortable rooms. Evening social offered certain nights, daily breakfast & breakfast to go bags available. The workout room has the right equipment to get a good workout in. It was nice to have an indoor pool available, although I did not use it.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you MaisyMO, I am so glad you had a great stay with us and enjoyed our various amenities such as the breakfast, exercise room and evening hors' d'oeuvres. Have a wonderful time traveling this winter and we hope to see you before not too long back in Des Moines at the Best Western. Bon Voyage!

This is a very good hotel that takes care to meet your needs and makes your stay comfortable and quiet. There is an excellent breakfast and the staff pays attention to you if you have a question or special request.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Peter. I am very glad you enjoyed your stay at the Best Western Des Moines. I will be very happy to pass along your compliments to my staff. Have a wonderful New Year and we hope to see you again soon.

We are very happy with our stay we think the property is well maintained. The interior of the hotel is nice and up to date. What makes us keep coming back is the spacious room which gives us room to move around and there is a couch for lounging not a straight back chair. This hotel is also close to restaurants so weary travelers don't have far to go to get good food. Gas stations is also close, so amenities are close if you need to spend the night and leave for business.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am so glad you enjoyed your stay and we are ever so grateful for your loyalty to our brand and to my hotel in particular. I am glad you like our new sofas. Yes, I, likewise, dislike guest rooms where the only place to sit is on the bed or on a straight back chair. At the Best Western we not only have sofas, ottomans and footrests but even padded luggage benches so there are plenty of places to sit without sitting on the bed. Thanks again for the good words and have a wonderful 2020.

Very clean hotel with high quality linens in the room and real dishes, cups and bowls in the breakfast room. Our dog got along just fine there - disappointed that back door had no key card as we parked our vehicle in the huge lot

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Retired for your review. I am glad you enjoyed our quality amenities and that your dog liked us too :) All the best in your travels and Happy New Year.

Excellent property, value, and staff....very warm and welcoming. Great value...happy hour offered during week days but not every day. Ask for times and day, do not assume, ask when available. Owners are very personable along with staff...loved the gas fireplace, holiday music and decorations. Very cozy and inviting

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jammie. I am glad you had such a good stay with us at the Best Western Des Moines. I am glad you enjoyed our happy hour, in fact the response to our manager's reception is so positive we are considering putting in a coffee shop/lounge in our lobby in the coming year. Then every hour could be happy hour, not just the few hours each weekday. I am also glad you enjoy our holiday decor and ambiance. It is that time of year when it is important to put on the holiday music and decorate the tree. Enjoy the holidays and hurry back to us.

My family and I, with our two dogs, arrived at the hotel. I went into the lobby to check in and was literally astounded by the hotel's pet policy. The hotel advertises itself as pet friendly but its policy is anything but. You have to pay a fee for each pet, with is somewhat standard, but the rules for having a pet in the hotel are ridiculous. You may not leave you pet alone in the room at anytime. If you do, you are subject to an additional $100 fine. The form I was presented to complete and sign for the pet policy required more initials and signatures than my mortgage. I asked the front desk clerk how I was supposed to go out to dinner to feed my family, having been on the road all day, and was told as long as I could "take my pets with me to dinner it wouldn't be a problem." Just a ridiculous response. My dogs aren't service animals and I certainly won't pretend they are to take them into a restaurant. We always feed and bed down our dogs in the room and go to eat when we stay at hotels. I even offered to bring in our kennel to put the dogs in while we were at dinner as was told that would not do. I went out to discuss the issue with my wife so we could decide if we would go to another hotel with a reasonable pet policy. My wife and I came decided we didn't want to deal with all that as the car had already been unloaded onto a luggage cart, we were tired, and as Best Western Platinum rewards members, we preferred to stay at a BW. I figured I would skip dinner and stay in the room with the dogs while my family went to eat. When we reentered the lobby, my wife told the desk clerk that she had never, in all the BW hotels we've stayed in, seen pet policy with so many restrictions. The clerk then, very rudely and with a tone I cannot sufficiently describe in the written word, told my wife we did not have to stay at the hotel and that she would be happy to cancel our reservation. She quite literally invited us to leave. That was all my wife needed to hear. We took the clerk's advice and took our business elsewhere. We made a complaint to BW corporate and the response from the hotel's management was that we were refunded the money for our room past the cancellation time and so, basically, we should be happy. The one thing the desk clerk did right that night was refund our money, since she was the one who invited us to cancel our reservation and leave. The pet policy alone would have kept us from ever staying at that BW in the future, the desk clerk's rudeness is yet another reason, but the hotel management's lackluster response and absence of concern for guests, particularly BW rewards members, ensures we will never stay at that hotel, with pets or not, and motivated me to write this review. Do yourself a favor and stay at any of a number of other fine hotels in the Clive/Des Moines area!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Mr. Watters, I am so sorry you did not like our pet policy. We feel very strongly about pets left unattended in rooms. It is bad for the pets and bad for all the other guests. Let me explain the reason for it. We try and be accommodating to all guests, the ones with pets and those that have to stay without pets. We pride ourselves in having special, easy access pet friendly rooms for our pet lovers and ask for them not be left alone at anytime because dogs get anxious in a strange place, with strange noises and smells and if their owners are gone they will bark. When they do so, they inconvenience all the other guests in the hotel and we have had to call guests many times to ask them to return and calm down their anxious animals. That resulted in unhappy guests and inconvenienced pet owners. For that reason we instituted a policy where dogs cannot be left alone. We have no license or ability to take care of them and believe it is unfair to the other guests to expose them to barking dogs. We are not willing to compromise on that as you asked us to and therefore offered to cancel your reservation rather then make many more guests unhappy while you were enjoying your dinner. I am sorry we were not able to accommodate your circumstances but directed you towards a property with a very liberal pet policy. I am sure all guests reading this can relate to a time they heard barking dogs in hotels. In the Best Western Des Moines, that does not happen because of our policy.

Staff was friendly. Everything was pretty clean and nicely decorated. We were traveling through during bad weather and were grateful to find such a convenient location that allowed pets at the last minute. The bed was a little too bouncy for my liking and the hot tub could have been warmer. Breakfast offered a nice variety to choose from.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jessica, I am glad you had a good stay with us and got out of the bad weather. We always welcome guests with dogs and have special rooms just for them. Thanks again and have wonderful travels this holiday season.

I took my 91-year old mother to this Best Western for a weekend getaway. She is able bodied, but walks slowly and she tripped on the cobble stones leading up to the hotel entrance. Why would they have uneven cobblestone bricks instead of smooth concrete leading up to the entrance? Fortunately, my mom just suffered some cuts and bruises instead of breaking her hip or other bones. The hotel front desk person offered us some bandaids when we came in, but he obviously saw her fall and did nothing! Also, the hotel was dirty. There were clumps of dirt from someone's shoes in the hallway by our room. The dirt was still there when we left 24-hours later.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you so much for your review. I am truly sorry that your stay with us did not meet your expectations, and I hope your mother is doing well. We invite you to stay with us again in the future so that we may provide you with a better experience next time.

From the first time we walked in to see the beautiful Christmas tree and decorated fireplace, it was very inviting. Great service. Clean rooms. Wonderful breakfast. Great location to interstate and restaurants.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the review. i am glad you liked our decorations and the ambiance we try to create for our guests. Thank you for noticing and I am so glad you enjoyed your stay and our breakfast. Have a wonderful holiday season of travel and we hope to see you again soon.

This hotel is great from the time I walked in until the time I left. The rooms are clean and comfortable. And when it was time to check out it was very easy. Breakfast was also great, the real dishes are a nice touch.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Corey for your kind words about my hotel. I am glad you had a great stay with us at the Best Western. Thanks for noticing our real dishes and the great breakfast we offer. Have a great time traveling this holiday season and next time you are in Des Moines don't forget to stop by.

First, I want to relay the above and beyond service help we received from Cathy at the front desk and from the owner: We were coming off the elevator getting ready to check out when my car keys and remote fell out of my hand and dropped through the space between the elevator car and the floor of the hallway. What are the odds? I went to the desk to ask for help. Apparently there is no basement and there was no maintenance person on duty. Cathy was working the front desk. She called a manager. The manager said the only thing would be to call for elevator service which would cost $2000 because it was the weekend or wait till Monday, at which time it would cost less. With a flashlight, we could see where the keys landed, but had no way to get them. I decided to give up and would just have to replace the remote and keys - I had a spare set with me. Cathy decided not to give up. She phoned the owner. He offered to come out an see what he could do. He arrived about 30 minutes later, came up with a plan and got my keys for me! While we were waiting for the owner to arrive, Cathy came out to where we were sitting to visit with us a bit. She could tell we were shaken up and her friendliness was a calming welcome. I feel Cathy and the owner could have left things as they were when I said I would go without my keys, but both wanted to help and went out of their way to do so. Beyond this above and beyond service, there are a lot of nice touches that take this hotel to the next level. The guest rooms have real coffee cups and water glasses - not the paper or plastic disposables. The breakfast area also has real dishes to eat off of. The lobby has a beautiful seating with fireplace. You can tell the staff loves working for this owner and that all take pride in what they do. Couple this with the very reasonable price and convenient location and this is a must stay at hotel!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you so much for your kind words about my hotel and Cathy. I am so glad we were able to resolve your emergency and get you your keys from the elevator shaft. It was a learning experience for us as well since we never had that issue come up in the past. I am glad we were able to come up with a solution and thanks to you and your mom, who guarded the elevator so it would not crush me when I was in the shaft getting your key, we were able to retrieve them. Have a wonderful time traveling and we would love to see you again in our humble Best Western next time you are in Des Moines.

Issues with elevator and doors. Clean but asked for room close to door and booked well in advance and my request was ignored 100%. When I asked they said they missed it and to bad. I am very disappointed considering the jacked up rate we paid for 2 nights and they really jacked up rate on second night. Wont stay at this location again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Gregory. We were well aware of your request for a downstairs room but as we only have three such rooms and they were occupied by other guest we were not able to grant you that request. You were notified of that in your reservation confirmation. Special requests are not guaranteed and while we do our best to grant them we are not always able to accommodate all requests because the preferred room in occupied. I am sorry for that. I am glad you liked the cleanliness of my hotel. Have pleasant travels and stay safe out there.

I have traveled for 30 years and this is the Best -Best Western. I have stayed here several times and the attention to details location value and most of all consistency gets a perfect 10 every time! From the fresh baked cookies every time i show up to a desk chair in my room that always works right for my ht and desk ht. to eating off glassware instead of paper umbrellas by the door a shoe shiner by the front door and breakfast for me if i need to leave at 5:30 am --A staff that has been the same since I started staying there. An easy entrance and parking area all perfect every time. The only Best Western that gets all 10's from me --thank-you Arthur for you management of this property! Sincerely --Brent

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Brent. I am so glad we can deliver great satisfaction for you time after time during your stays with us. As always we are thrilled to host you each and every time and will keep trying hard to earn your business time after time. Have a wonderful, safe trip back home and let us host you yet again as you visit our fair city of Des Moines.

The room was typical of a Best Western which I expected. Clean, well arranged and felt comfortable. It's the small thing that make it stand out. Friendly staff, cookies in the lobby,, 24 hour coffee. In the room they had real glass glasses and real coffee cups. For breakfast, (this stands out) good food - yes, they had real palates and silverware not paper and plastic. It mad everything about the breakfast better. Would I stay there again. Yes, Yes

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Marty. I am so happy you had a great stay with us and noticed our little touches of class and style. I am always a big fan of real dishes and we have been using those for many years now. Not only are they a better choice for our landfills but food simply tastes better from real china then from cardboard, doesn't it? Have a wonderful trip and come back to see us again. We will keep the light on and the coffee hot!

Wonderful hotel location---right off the interstate, with many restaurants, businesses, right on University Ave. The hotel was located with several others right off the freeway. It was clean, had a great breakfast, was reasonably priced, and best of all---PET FRIENDLY! The gentleman who checked us in gave us a recommendation nearby for dinner, and he upgraded one of our rooms as I was a Rewards Member. Additionally, he was so positive and complimentary about his team members, and his "boss." Our room was neat and clean.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Debra. I am so glad you had a good stay with us. Yes, I am very proud of my hard working staff and thank you so much for taking the time to compliment them. I will be very happy to share your compliments with them. I am glad you liked our breakfast and amenities and of course you and your dog are always welcome at the Best Western Plus Des Moines West. Thanks again and have a wonderful trip.

We had a great stay. Comfy beds, good breakfast, nice staff. The rooms could have been a bit more cleaner but it's nothing to complain about. The suites are very spacious. They had fresh baked cookies in the evening which was nice. Overall a wonderful stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your review. I am glad you enjoyed your stay in one of our suites and the few perks such as the fresh baked cookies at night. Have a wonderful trip and travel safe. Next time you are in Des Moines don't forget to look us up.

Spotless. Safe. Elegant. Affordable. Courteous. Quiet. Accessible! Great breakfast. Tasteful decor. Easy location. Welcoming staff. Fair price. Comfy beds. This exceeded all our expectations. Thank you!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Mary. I am so glad my hotel measured up to your expectations and exceeded them. Thank you for taking the time to praise the Best Western Plus Des Moines West and my hard working staff. Reviews like yours make it all worthwhile. Have a wonderful time traveling this beautiful Fall Season and we hope to host you before not too long.

Very unaccommodating staff. Compared to other Best Western Hotels this one does not offer any extra perks. Their rooms need to be renovated evenly, especially their old washrooms. The decor is a mismatch of old & new furniture. Towels could be restocked for newer ones.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry we were unable to accommodate your request for a longer checkout, but since we upgraded you to one of our suites our options of extending it were limited by the reservations we had for that room. I am sorry you did not like our recent room and bathroom renovations but I understand the styling of our all new furnishings were not to your taste. At the Best Western Des Moines West we try to accommodate our Rewards Members with upgrades to suites such as in your case and extended checkouts but I am sorry the one hour extension was not enough for your needs. We had to insist on that in order to have time to clean the rooms for the next guests. Have a wonderful time traveling and enjoy the beautiful Fall aura.

Room and facility were very nice. When I checked I found out that my credit card would be charged $100 over the room rate. When I asked -in case we trashed the room. I asked if there was going to be a mutual inspection arrival and departure- the answer was NO. So I have IiPhone pictures. Now I have to worry about the refund that I will be checking on. Highway noise above average!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Ronald, thank you for your review. Our incidentals hold policy is for your security and comfort as well as for that of all our guests. Let me explain. The hold is there to ensure there are funds above the minimum room and tax to take care of mini bar items, telephone calls, smoking charges, undeclared pets and missing and broken items. Having that temporary hold is an agreement between the hotel and the guest that should there be any charges then the funds are there to cover them. It ensures a pleasant stay for all guests as nobody is going to be abusing our hospitality and other guests' comfort and risk being charged. We found, that if only the minimum room and tax is charged, then sometimes that is exactly how much is posted to the debit card and if abuse results there are no funds to cover those. And since you are well aware that we cannot discriminate between different methods of payment we have to have a uniform policy for all guests. In most cases the credit card releases the funds the same or the next day. Sometimes in two days over long weekends. It is a common practice in many reputable hotels, but we make a point of disclosing it right up front. Perhaps, many others do it without disclosing it, but we would much rather be honest about it, even if it means having to explain ourselves to the public such as in this case. And as you mention in your review, that we are nice. We want to keep it that way. There is no need to worry about your funds if you caused no damage, kind of like with a car rental deposit. I am sorry if the use of the funds before they were released have caused you concern but i hope my explanation above has convinced you why it is necessary. Have a great time traveling and stay safe out there on the roads of America.

This hotel is close to the interstate and noise can be a problem if you are unable to receive a room in the "back". Overall the hotel is okay - clean and comfortable. I have stayed here a couple of times while in Des Moines. It's close to restaurants as well.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Alice, sorry for the noise but you will be happy to know that we are currently insulating all the windows and they are more quiet now. Thanks again and all the best to you in your travels and we hope to see you again soon.

Went to visit the college and were put up at this location. I was a little leery because some of the Best Westerns on the east coast are a little less than desirable, but this was clean, comfortable, and the staff was very hospitable. I'd say it was a little pricey for the area at $200+ per night. Not sure if all the prices go up around there when there's a football game, but that was the only negative.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Gary for your review, I am glad you were pleasantly surprised by my hotel and had a good stay. The Best Western Des Moines West, my hotel, is always competitively priced and yes, you guessed it, increased demand during special events certainly drives the prices up such as during your stay. Have a wonderful time traveling and we hope to see you again soon.

First time we stayed at this property was in 2015 and we were so impressed then that we have been back every year since for 2-3 consecutive nights each time. The property presents well from the moment of arrival with a staff is warm, courteous and professional in demeanor. The lobby and breakfast area, as well as hallways and rooms are exceptionally clean. There is plenty of hot water and the sink and shower drains operate as designed with no clogs. Beds are comfy and the pillows the best we've experienced in our travels. Breakfast is varied and ample with hot and cold offerings enough to satisfy most people and the ceramic dinnerware and stainless steel utensils serve to distinguish this property from others in the chain. Another nice touch is that the in room coffee makers also have ceramic mugs rather than paper cups. Almost forgot to mention the complimentary pizza/beer/wine evening socials provided as a means for making guests feel at home. It is apparent that the owner operates this property as he would want it to be were he a guest here and we appreciate his efforts. We stay at Best Western properties for our leisure travel around the US for 50-60 nights annually and can say that this one is one that puts the "Best" in Best Western. Well worth the stay and is deserving of our return business, which we look forward to.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jeffrey for the wonderful review. I am so glad you appreciate the extra touches that we strive to give our guests such as the ceramic dishes and the varied breakfast menu. I will happily pass on your compliments to my hard working staff. As always we are very happy to host you every time and have a wonderful time traveling. We will always be here for you in Des Moines.

Our room was extremely clean. The staff was very pleasant and helpful. Was definitely a great, reasonable price for a place to stay. Breakfast was very good. One of the best complimentary breakfasts we have had.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jill. I am glad you had such a good stay with us. I will be happy to share your compliments with my staff. Have a wonderful time traveling and we hope to see you back soon.

I would not recommend this hotel. Because the handicap room floor drain was plugged and the back door card reader was broke. No maintenance person on site to repair the problem, so they had to move us to a none handicap room.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear CPowell, I am sorry the floor drain was plugged and you were unable to drain the water after flooding the bathroom. I am glad we were able to get you another room since we do not have a plumber on staff 24 hours a day. Have wonderful travels and stay safe out there.

It was my first time ti Iowa and the hotel did not disappoint me at all. Welcoming staff, clean room, lots of grass for our dog, great restaurants nearby, very good breakfast. I think I said few times during our stay that this was a nice hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you. I am glad you and your best friend had a wonderful stay at my hotel. I am glad you enjoyed my staff and the facilities. Have a wonderful time traveling and we would love to host you again in the future.

Worst Best Western hotel in the nation. I cannot say strongly enough to avoid this poor excuse for a hotel. I checked in early @1:30 PM. My bad. I was told there would be a $40 early check in fee! $40? Really? So would they credit me for early checkout prior to 11 AM? No. So I waited out in the parking lot, in the rain, with my dog until 3PM & finally checked in according to their policy. Nice hospitality. I had to complain to the head office @ BW! So next I was given a room that smelled of urine & had this fake wood laminate flooring that was warped exposing the joints & sticking up from the floor to the point I was tripping over the seams in the floor. Next, my dog injured her paw on this flooring causing her pad to bleed badly. I requested a different room & was given another with the same flooring. This was unacceptable to me & they told me to leave! This belligerent bullying behavior & indifference of the night clerk are absolutely inexcusable. Like an umpire he stated ”yer outta here!” Ha! They even called the police on me, when I was the one that was being bullied! The officers were great & sympathetic to me. They told me this guy does this all the time with little provocation. Wow. Nice professional service from the front desk clerk. The room reeked of urine. Awful! I would not take my shoes off. Fortunately, at the advice of the officers, I found a much better room @ 1/2 the cost at the La Quinta next door. This particular BW is very poorly operated & the owner should hire front desk personnel that have more than a 3rd grade education & maybe with a modicum of people skills. Ownership needs to take a refresher course in good manners & hospitality. Avoid this property at all costs.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Jack, I understand you didn't like our early check in policy or the hardwood floors in our pet friendly rooms. But no matter what you may like or dislike about my hotel and policies it did not warrant the belligerent behavior that you showed to my employee and fellow guests in the lobby. Customer service is the code of hospitality that we live by but it ends when my employees are exposed to abuse and threats from customers. I pride myself in providing a safe work environment for my employees so they feel happy to work for me. You were repeatedly asked to calm down and be respectable with no effect until he felt threatened and had to call the authorities. No, we do not do this often, in fact you had the dubious honor of being the first. Happy travels to you and your dog and please remember that hotel employees have the same rights to safety and respect as you do.

Overall experience was good, had a couple minor issues with lobby being too warm and pool area as well. Need better air circulation in pool area to keep comfortable. Lobby was unusually warm compared to rest of the facility, made it uncomfortable to enjoy breakfast first thing in the morning.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your review, I am sorry you may have been uncomfortable during breakfast in our hotel. We have experienced some control problems with our AC but it is all good now. I will be happy to share your compliments with my staff. Happy travels to you and come see us again.

Love this hotel. Excellent service, very clean and wonderful free breakfast. Wide selection, well stocked with real ceramic mugs and plates. Very easy access off the interstates in both directions. Nearby Panera and other great restaurants near Drake University.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Bruce, I am glad you had such as good time staying with us. I am glad you found our location easy to navigate and that you are also a fan of Panera, my favorite lunch place. All the best choices! Have a wonderful time traveling and we hope to see you again soon.

We were called to Iowa when my mom was seriously ill. We had no idea how long we would be there, but we needed a convenient location to travel between Waukee and Des Moines. We found the Best Western Plus in Clive and met David at the front desk upon arrival. He understood our situation and reserved our room for as long as we needed.My mom passed away that day, and David kindly gave us the same rate for our room for the two weeks that we stayed for the funeral and business following that. Our room was always clean, and for most of the mornings when we went to breakfast, we saw Craig organizing the delicious breakfast early in the day. The breakfast choices varied which was nice since we were there for so long. The staff was accommodating and kind; the room was always clean, and it was quiet. This hotel became our quiet respite during a stressful time, Many thanks to David for making our stay as pleasant as possible and to Craig for those early breakfasts. I would highly recommend this hotel when in the West Des Moines area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my hotel. I am so sorry for your loss and sad circumstances of your visit but I am glad my staff was helpful in making it a little bit easier on your family during the difficult time. Thank you for the compliments about my staff, I will be thrilled to share those with them at our next meeting. All the best in your travels and if you ever pass through Des Moines, under happier circumstances we would love to host you again.

Our king room on the third floor was spotless. Newer furniture and a very comfortable bed. Social hour with beer, wine, and pizza. Fresh cookies were delicious. Very nice breakfast selections and real plates, cups, and silverware. Very nice place to stay

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review about my hotel. I am so glad you were able to enjoy our amenities as well as the social hour. I will be thrilled to share your compliments with my hard working housekeeping staff. All the best in your travels and we hope to see you back.

I asked for a quiet room so I could be sure and sleep.They put me on third floor. As I was moving in I could hear someone's TV blaring in the hallway. I thought it can't be bad in the room. I was wrong. It was in the room adjoining mine and sounded like space aliens. I told the desk clerk and asked if I could move. He said they were full. He called the room and they turned their TV down. However, the person awoke at 0315 to get ready for work and left the bathroom fan going for 1 hour and 1/2. I could hear them moving around in the room like they were in my room and their light shone through the adjoining door. Then you could hear them open and close their microwave and run it for breakfast. I didn't have a microwave! I tried to get one more hour of sleep, but was unable. I am still tired.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Traveler, I am sorry for your experience and the fact that your neighbor had to get up that early. Unfortunately with a full hotel you are always going to be surrounded by other guests with various sleeping and entertainment habits. Like you pointed out a phone call from the reception did cause the excessive TV noise to be turned down but we cannot tell guests not to get ready for work if they need to get up in the middle of the night. I hope you have a wonderful trip and please travel safe.

Stopped here overnight on July 15 while passing thru the area. Check in was fast and happy they honored our reservation. Stayed on 3rd floor with king bed. Impressed with the cleanliness. Hospitality hour was appreciated. Breakfast was fine with several choices. Did not use any of the other facilities as checked out early morning. Would stay again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your review DayTrip. I am glad you had a good stay with us and enjoyed our hospitality. Have a wonderful time traveling this hot summer and we hope to see you again when you are passing through Des Moines next time.

Water faucet kept running. We had to move handle to make sure it quit! Manager was rude at check in! Hot tub turned out to be a Hot pool. Jets did not work. No place to turn it on! (That's one reason we chose this Hotel because the pictures show hot tub but it was Not on!! TV went out. Lady on duty at front desk said unplug, if that doesn't work, I don't know what to do???

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Trail, thank you for your review. I am sorry you had to move the handle on the water faucet to close off the water. Furthermore I am sorry for my receptionist misrepresenting himself as the manager. That would be me and I did not have the pleasure of speaking to you until now. Now for the hot tub, it does come without jets. What you have in mind, perhaps is a Jacuzzi or a Whirlpool, which we do have in much smaller sizes in the rooms but not in the public area. They have jets that can be activated by a switch and will run for 15 minutes. I am also sorry for your satellite problems but we did experience some inclement weather over the weekend, which may have affected it for a few minutes. I am glad you were able to get the signal back. Thanks again and have a wonderful day.

Pleasant gal at check-in, lobby area and breakfast area very clean. Room was large with a couch. They used real dishes for breakfast, I thought that was a nice touch. The coffee they use was delicious. They also had cookies at check-in which I enjoyed after I had my dinner. Would definitely stay there again

This BW is very reliable and consistent. It provides great value for the money. Staff is very customer orientated and they make you feel at home. Great place to stay while in Des Moines. Would highly recommend this BW.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Scott. As always it was great hosting you yet again. I will be thrilled to share your compliments with my hard working staff and we will be here to welcome you again when your travels take you back to Des Moines. All the best and travel safe.

We unexpectely had to stop for the night and chose this. I love Best Western and they have always treated me well. This plCe was clean, the people friendly, and the breakfast wonderful. Would definitely stay again. The price was reasonable too

It has great clean rooms. Beds are very comfortable, It has a really nice pool and hot tub. It has really nice and amazing staff and they are also really polite. Highly recommit going there.and I'll visit again for sure.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my hotel. I am glad you had a good stay and I will gladly share your compliments with my staff. Have fun traveling this summer and come see us again when in Des Moines.

We only stayed one night but our room was very clean and quiet and the beds were very comfortable. We had a great breakfast and would recommend any travelers to stop and stay here. You won't be sorry!!!

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Carol, I am glad you had such as great stay with us. We certainly enjoy hosting all our guests and get a boost from such kind words as yours. I can't wait to share your compliments with my team. Happy travels and we hope to host you again soon.

Nice Plus property. Nice facility with excellent work out room and pool. Rooms were very nice. Pillows were not so great but lots of different tastes to satisfy. Lots of restaurants and shopping near by.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Rebecca. I am glad you had a great stay with us. All the best in your fun, summertime travels and we hope to see you back in Des Moines soon.

Very convenient to freeway, but still quiet, great location. As usual, staff was professional, polite, and courteous. That sponsor a “social hour” providing beer/wine/chip/Chex mix/ meatballs.....a very nice gesture usually only found at Embassy Suites, at a much higher rate! Pet friendly, plenty of walking space for Fido. Mostly fast food nearby, but for those that require an adult beverage the Mexican restaurant (walkable) was very good, fish tacos were excellent. Salsa for chips was soupy. RTinMN

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you RT. I am glad you had a great stay with us yet again. I will be very happy to share your compliments with my hard working staff. Thanks for the good words about our social hour. Happy travels to you and Fido and we hope to see you again soon.

I can't say enough about how nice this hotel was! Rooms were nice, beds were comfortable and breakfast was great with REAL silverware and dinnerware! Price was also fantastic. Stay here if you're in the area!!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Gail, I am so glad you had such a good stay with us. We certainly enjoyed hosting you in our hotel. Thanks for the good words about our breakfast and serving choices. Have a wonderful time traveling and we hope to see you again.

We have stayed in this hotel 4 times in the past year. Very clean and enjoyable place to stay. Staff is friendly and helpful. Breakfast it also great with a wide variety of items to choose from. Highly recommend.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks, It was great hosting you yet one more time. I am so glad you enjoyed your stay with us, we certainly enjoyed hosting you. Have a wonderful time traveling and we will keep the light on for you.

After 12 hours of driving, we were much in need of rest. The room was clean and comfortable, but lacking in adequate sound-proofing -neighbors and highway noise. Breakfast was medocre at best. We specifically sought out a Best Western Plus on our route and the reviews were good. Hmmmmm

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Robin, I am sorry your neighbors were inconsiderate of your needs. I understand it is frustrating dealing with inconsiderate neighbors whether in a hotel, apartment or in a restaurant. I am sorry but no amount of soundproofing can overcome people's lack of consideration for others. A simpler way to handle that situation is usually to give them a courtesy call to ask them to settle down. We would have gladly done that for you if you just asked. I wish you happy travels and Bon Voyage.

Very friendly people and great service. Got there just before surprising happy hour. We had pizza, beer r wine. Didn't have to go out to eat. Pool was warm. room was excellent. We did have a problem controlling the room temperature as it got too warm. I explained this to the person when we checked out and they took 20% off our bill. The breakfast that morning was excellent with many choices.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your review. It was a pleasure hosting you and apologies again for your inconvenience. We have since adjusted that unit to run perfectly. Thanks again and remember to visit us again when traveling to Des Moines.

This is a great hotel. Staff is very helpful. Breakfast, although the area is small, was good. The rooms are clean and nice. Usually it is busy with families and is very accommodating. I highly recommend this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am glad you enjoyed your stay with us. Have a wonderful time traveling and we hope to host you again next time you are traveling to Des Moines.

We enjoyed our stay at this hotel. We used our free night voucher. The hotel was clean with no odd odors. The room was clean and the bed was very comfortable. The bathroom was clean and everything worked great.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Fantastic!. I am glad you had a good time at my hotel and enjoyed your vacation. Hopefully if your travels take you to Des Moines again sometime we can see you again?

This is a fantastic property!! David, who checked us in, was so friendly, helpful and just great to chat with. He also provided us with a delicious dinner suggestion. Our room was a surprise on several fronts - 2 luggage racks, glass glasses, soft towels, a mini-bar (which we did not use); and the flooring in both the room itself (laminated wood vs carpet) and bathroom (tiles) were all nice touches. The letter from the property owner was something one doesn't see, but appreciated. Breakfast brought another unique experience. The “real” plates, glasses, mugs and utensils - all items that need washing - made us feel special. No plastic or throw-away plates, utensils or drinking cups here! The eggs were the best we've tasted. The attendant was friendly and nice to chat with. All the food options were great. Thank you also, Best Western, for the special parking and the “member thank you” . Everyone we came in touch with was great!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well thank you for the wonderful review. I am so happy that David and the rest of my staff made you feel so welcome. I am glad you enjoyed our room decorations, furnishings and flooring. And I am glad you liked our breakfast served on real plates, they truly make a difference not just to the environment but also the food tastes better from china then from paper and Styrofoam, does it not? Thanks again, and I will be happy to share your compliments with my staff. All the best in your travels and we hope to see you again soon.

The staff was pleasnat and helpful right from the start. Fresh cookies were waiting at check in. Our room was nice, clean, and comfortable. The breakfast was exceptional with many choices. Check out was fast and easy. We will definitely stay here again.

kaczusia, General Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Lexi, I am glad you had a good time staying with us. We certainly were glad to host you in our humble premises. All the best in your travels and nest time you pass through our neck of the woods don't forget to stop on by. Bon Voyage!

This trip was based around spring break and getting our child out of the house to enjoy the pool for one day. It was so cold we couldn't even get in. We've stayed at a lot of hotels and swam in a lot of pools. I'm always cold in pools, but when my child says its cold, its cold! Usually kids can stand a cold pool. We sat in the hot tub the whole time. And I know it just wasn't us because there was another child sitting in the hot tub by himself, not swimming. I asked two different staff members about the temperature of the pool and both blew me off like I didn't know what I was talking about. Breakfast was nice, until I looked down and saw some ants crawling on the floor. Very disappointed in my stay here.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Maria, I am sorry you found our pool too cold for comfort. We keep it at 84, which is the recommended commercial pool temperature as recommended by the National Swimming Pool Foundation. We actually keep it at the higher end of the recommended spectrum of temperatures which is 78 to 85 degrees just to keep our guest comfortable. I am truly sorry about the ants, we have addressed the problem by a comprehensive, repetitive process to eliminate them completely. We maintain it weekly and have eradicated them completely. I hope you will give us another chance to earn your business.

I advise all to stay away from this hotel. Computers do not work for checkout. Staff did not man front desk at all times. Was charged for an extra day. I primarily stay at Best Western but will not in the future because of the way I was treated by its management! Poor choice of lodging by me

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Louis, I am sorry but if you choose to shorten your stay you need to let the front desk know that in the morning.of your intended checkout. The morning of your alleged effort to check out I was working personally and my receptionist of over 12 years was there as well and believe me, we did not miss seeing you or hearing from you till the next day when you got a bill for the two days emailed to you. When you signed in for two days and signed the registration that is what we honored unless we heard from you otherwise. Our computers were fine and there are plenty of staff around the hotel in the morning so we could not have missed you.

I was very pleased with the hotel and the breakfast was great! It was very clean and the room fit my needs very well. Everyone was very friendly and helpful. I made new reservations at checkout and the receptionist took care of it with ease.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Explorer, I am glad you had a great stay with us. All the best in your travels and we look forward to hosting you again. Bon voyage

I don't usually stay in 4 star hotels but this was better than one I stayed at last month. Room 322 was very clean, no cobwebs or funny smell. I asked for a non-pet room because I have pet allergies. The room did not smell like animals have been there. A/C worked great, had a mini-fridge with a few drinks stocked for sell. Nice towels, clean saltwater pool, hot tub (not jacuzzi), breakfast was a good spread, even had chili in evening and drinks (beer, wine, soda) in the lobby. Will definitely stay here again. Friendly staff, evening guy was observant and friendly but all the desk staff was. Everyone had smiles from front desk to maids to handyman.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Annette, I am so glad you had a great stay with us and enjoyed our facility and staff. I will be happy to share your compliments with them. Have a wonderful time traveling and when next in Des Moines don't forget to look us up again.

Where to start... first, there was a used blood test strip left on the bathroom floor for our arrival. They wouldn't accept a gift card that was still valid and even had corporate call them to verify.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am sorry your stay with us was not up to your satisfaction. We strive to make each and every guest's stay enjoyable. I hope you will give us another chance in the future.

Excellent hotel with great amenities and helpful friendly staff! The breakfast was very good, the room was spotless, and the bead was extremely comfortable and yielded a great night's sleep! I highly recommend this hotel!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for those kind words. I am glad you enjoyed your stay with us. Stay warm this winter, travel safe and come back to see us again.

Very pleased with our stay greeted very warmly and price was reasonable for amenities. The breakfast was very good and a bit different from others along with real plates and silverware! Coffee was just ok and exactly at 9 they turned off the cappuccino machine. Room spacious and clean with comfortable beds. Seems like it was recently updated.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Joe, I hope your trip to Texas was pleasant. We sure had a lot of severe winter storms here lately and I envy your Texas weather right now as it is 0 degrees outside :) I am glad you enjoyed your stay at my hotel and my breakfast. Have a wonderful stay down South and when traveling back North don't forget to stop by in Des Moines. Hopefully we can greet you with some nice Spring weather next visit. Bon Voyage

This hotel was a pleasant surprise in a busy suburb of Des Moines. Great location, comfortable amenities, spacious rooms, but the best part of the stay was the clean facilities and outstanding staff. Staff are constantly cleaning and efficient. Breakfast is abundant and varied. I would stay here again, and definitely highly recommend to the next traveler.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for your kind words about my hotel. We try very hard to make your stay pleasant and it is so rewarding to share such great compliments with my staff. It makes our morning every time! Thanks again and happy travels to you and we hope to see you again sometime soon.

Artur the manager is a thief and a creep. Artur likes to stalk his patrons by watching hotel cameras while he is off site. His response below is a complete fabrication of events, and full of lies. He sets up his patrons to be out of compliance so he can charge extra fees. His staff is afraid of him and openly say, "I can't do that, my boss will yell at me." His pet policy puts you out of compliance by trying to eat their inedible breakfast (hard eggs and process bacon pucks) - which you can't bring back to your room because the front desk staff yells at you for taking plates out of the breakfast area - or by bringing you pet in before your luggage. He then tacks on hefty charges. With hotels now being "independently owned and operated" - corporate is of absolutely no help to the consumer. BE AWARE of SCAMS like Artur is running! He is trying to line his pockets on the backs of his guests. He couldn't even have his staff properly clear the sidewalks near the handicapped parking spots, or get the back door to open correctly with key cards. Patrons had to maneuver around a poorly shoveled walk/though snow to get to the front door. He doesn't care about guests - only making more money off of them! My initial review: Best Western Inn and Suites - Des Moines West (Clive, IA). Nice rooms, $25 pet fee per pet. Shady staff. Breakfast was inedible, sidewalks were barely shoveled, and back door didn't open with key card. I checked in on Saturday evening after the dog show. Outside temps were around 0 (maybe below). Sign says no pets left unattended in room. I asked front desk clerk of this included those in kennels. He said yes. I then asked if there were delivery options for food, as it was too cold to leave a dog in the car while I ate (young 13" beagle). He said as long as I went to eat and was back in 1.5 hours, she could stay in the room, in her kennel. Apparently, the boss likes to sit at home and watch the hall cameras. When I got back my room keys were turned off. I went to the front desk and was told, by the same man who said it was ok to leave her, that the boss called and he was in trouble. I then received my email copy of the bill with a $100 unattended pet charge! Called manager and he said, too bad, the front desk guy said he never told me that, he's not running a kennel, and since I signed the pet agreement I was being charged. It's my word against the front desk guy's - I didn't think I had to video our conversation. I guess I will video all check ins from now on. Corporate said they can't do anything if the hotel won't. Photo of Best Western Plus Des Moines West Inn & Suites - Clive, IA, United States. Sidewalks near the handicapped spots. The door near these spots didn't open, so patrons had to get around the building on these sidewalks. Sidewalks near the handicapped spots. The door near these spots didn't open, so patrons had to get around the building on these sidewalks.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Bethany, no matter what you write and what names you call me, you have to accept the fact that all we are asking for is that you are responsible for your pets. The moment you left them alone they were whining and other guests brought that to our attention. When we checked on the room to make sure you were all right we just found the dogs including the "service dog" you claimed. We called you on the phone listed on your dog form ( where you agreed not to leave them alone ) but there was no answer. You cannot deny the fact that you left both of your dogs in a strange hotel alone. Certainly they were anxious for you and caused a disturbance. Regardless even of our policy it is very inconsiderate to other guests to expose them to that, don't you think? fI am sure your dogs are calm in your presence but that is not the fact when you are gone and they miss you. Especially in an entirely strange place with strange smells, sounds and surroundings. For that reason we impose the fee, to discourage this practice. I only charged you the fee for one dog, even though technically I could do it for both. Please don't lie that my staff allowed you to go to dinner alone, because what would be the purpose of all the signage, and forms that you sign agreeing not to do precisely that? Signing a document of our policy and then breaking it is not a scam or a set up as you claim Bethany, but just a form of ensuring that all guests enjoy their experience at my hotel, not just the ones that got away with breaking our policies. I sincerely hope your dogs and you are fine after the snowstorm but please when you travel with them don't leave them alone in hotels. It is bad for them and for the other guests sharing the hotel's hospitality.

A quiet property with great service, rooms as comfortable as you'd ever want, have a great breakfast to start the day make it a pretty good place to stay. Add a nice pool and fitness area pretty much it's like a mini vacation.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Peter, I am glad you enjoyed yet another stay with us this winter. I hope your trip back home was safe and we look forward to your next visit. Happy travels.

Quality hotel at a good price! The continental breakfast is served on china, there are warm cookies on arrival, and a manager's reception on weeknights. Staff was great. Room was clean and quiet. Absolutely great stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Curiosity for the great review. I am glad you had a great stay with us and appreciate our efforts at serving our breakfast on real china versus paper and cardboard. I am glad you enjoyed our Social Hour and other amenities and I will pass along your compliments to my staff. All the best in your travels and we hope to see you again soon.

It's clean and pet friendly which is exactly what we were looking for! The front desk was very helpful and the breakfast was pretty good! The beds were a little hard for my tastes, however that's not really a big deal, I stay in hotels a lot for work, and family time, and best western is always a great experience!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words. I am glad you had a great experience at my hotel. I will pass along your compliments to my staff and thank them yet again for the great job they are doing for my customers. All the best in your travels and swing by next time you are in Des Moines.

A clean, quiet, convenient place to stay! We were pleasantly surprised by how close to the interstate this motel was. The check in was easy and the clerk recommended a Pizza place that we found was delicious!! Breakfast had many offerings and was served on real dishes! We enjoyed our stay so much that we stayed a second time on our return trip!

This Best Western Plus fulfills it's promise of treating you to an exceptionally welcoming and comfortable stay. All amenities, from porcelain dishes, real glassware and luxurious linens , to a friendly welcoming staff make your stay one you will look forward to repeating in the future.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am so glad you enjoyed your stay with us. I will be glad to pass along to my staff all your compliments and you have a wonderful new 2019!. All the best in your travels and we hope to host you again in the future.

We stay in Clive once a year on our way south for the winter - first time here as we moved across the freeway due to fact the Wildwood is expensive and charges on top of that $30 for our pet. Rooms were clean and huge - like rooms that have the sink not in the bathroom - wifi was decent except in the morning - breakfast was great and they use real china, silver and glassware - several hot items including eggs

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you so much for your good words about my hotel. I am glad we can host you every year on your way south to the warmth. You just missed our first snowstorm! All the best in your travels and stop by in the spring!

Two issues:1) Our family has been coming here every December for 5+ year for our annual family Christmas celebration. I was told that we had to reserve 15 rooms to use the meeting room on Saturday evening for no charge. On Friday and Saturday night combined my family had 19 rooms occupied. On Sunday at checkout I was told the 15 rooms had to be in one night. That is not reasonable. Over our concerns we still paid $100 for the meeting room. 2) My husband and I had a room on Friday and Saturday. It was not cleaned on Saturday. My husband had to empty the garbage. When I checked out on Sunday I mentioned that my room was not cleaned. I was told that 20% was taken off my bill. I expressed my appreciation. On the way home I looked at the bill and saw on 10% was taken off my bill.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Dream, I am sorry you are disappointed for having to pay for our services. I understand that you would like to have it free simply for the fact of coming here,yet this year like the others and like to all other guests we have our quotas of rooms necessary to comp the meeting room and they are not cumulative but counted per night. I am sorry that our policies of complimentary meeting room does not meet your expectations yet, you were told what they are for five years and accepted those just to complain later. As the owner I do have the right to set my policies and disclose them to all the guests, just like you have the right to complain about them after the fact. We still gave you a $50 discount upon checkout because of your complaining and now, in retrospect it was not appreciated as this review clearly shows. We will just enforce our regular prices and quotas in the future because giving a 33% discount clearly is not acceptable to you when you want it free. Also if you check your bill you will notice we did give you the 20% for the one night that we missed housekeeping. The other night you did have a clean room so there was no discount. I am sorry for our mutual experience and wish you Merry Christmas.

Stayed here because it's dog friendly. Room was clean and bed fairly comfortable. Breakfast was okay (rubbery fried eggs sort of scary though), and like other reviewers, I appreciated the real plates, glasses, and cutlery. The big downside was the paper thin walls. You can hear everything going on on both sides of you, plus every footstep above.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Mark, I am sorry that fellow guests' inconsiderate behavior caused you discomfort during your stay with us. Even bunker thick walls would not make up for people's noisy behavior, in those instances a phone call from the front desk is usually more effective then re engineering the building. All the best in your holiday travels and Merry Christmas.

I am just "rubber stamping" the previous reviews. The results speak for themselves as far as other traveler's reviews. This place is so pristine and it was at a reasonable rate. You will love the breakfast, friendly staff and the super nice rooms.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Mike, I am so glad you enjoyed your stay with us. All the best in your holiday travels and Merry Christmas!

Very nice facility, well run and well maintained. Hint, book you room direct, rather than on line. I have stayed here many times , you then get more personal attention for your special needs , requests, and many times abetter room rate.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the five beautiful stars. Just in time for Christmas!

We honestly can't say enough good things about this hotel and will definitely be returning any time we are in the area. We don't have a single thing negative to say. Everything seemed very upclass. Even breakfast was served using real dishes and glasses and had plenty to chose from. The staff was wonderful, the hotel was very clean, the bed extremely comfortable, ice and vending on every floor, very quiet even though we were right next to the interstate, great breakfast options, location, etc. We stayed in a Hilton in Minneapolis that wasn't this nice and friendly. Loved our stay!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks a lot for the wonderful review. I am glad you had a great time staying with us and I really appreciate your effort to share your opinions and impressions. All the best to you in this wonderful holiday season! Travel safe and when next in Des Moines don't forget to stop by.

Nice hotel with all inside entrances and elevator. Large breakfast area also used for reception from 5 to 7 every Monday through Wednesday, with beer, wine, and hors d'oeuvres. Comfy chair with movable table in our room with 2 Queen beds. Good area just off highway, near several other hotels.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Jill, I am so happy your stay was so enjoyable at my hotel. I am glad you enjoyed our manager's reception and thanks for noticing our efforts to serve on real china rather then paper and cardboard. Thanks again and all the best in your holiday travels. Come back and see us again soon.

Great Hotel expetience.Free breakfast - 6 to7 rating.Clean, comfortable facility. Pool, Fitness Area, adequate dining room, business center. Nice ramp to elevator area.8 to 9 bed comfort.Good Wi-Fi speed

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Dennis for your review. Have a wonderful Thanksgiving and stop by next time you are in Des Moines.

This is a pretty high quality Best Western. The room was very nice. We got in late and the staff was very friendly and accommodating. Breakfast was pretty standard. They did have a complementary Wall Street Journal with the breakfast which is great if that's what you're into. The hotel is actually in Clive, which is just west of Des Moines and is in a great area if you are looking for a quiet place to spend a night and eat at Cracker Barrel, which is right down the road

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well thank you for the wonderful review and these kind words about my staff. I am so glad you enjoyed your stay at my hotel and we loved hosting you this November. All the best in your travels and next time you are in Des Moines don't forget to stop by.

Exceptionally clean room with all amenities expected. Very helpful and friendly staff. Breakfast service was average plus and the social hour is a nice touch as well. Absolutely no issues with this stay, and that is very much appreciated!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Flyer, I am glad we were able to get you excellent service and accommodation and I am glad you enjoyed our free social hour reception. All the best in your travels and we hope to see you again soon.

We stayed for a family visit. The room was clean and the guests were quiet. I would not typically stay in a Best Western, but we would stay in this one again. The hotel amenities were plentiful, and good brands.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Jessica, I am glad you enjoyed your stay with us and we would be thrilled to host you again. All the best in your travels and stay safe out there.

Convenient to many restaurants & bicycling trails. The property & hotel was clean, lots of parking, clean & spacious King room, decent Internet, and good breakfast selections. We will stay here again!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Cinda. I am glad you enjoyed your stay with us. Furthermore I am so glad you were able to discover our gem of a wonderful network of bike trails running by the hotel that take you all around town. The trails are beautiful this fall with beautiful leaves of all colors of the rainbow lining the miles and miles of trails both towards the city and outside of it. I am so glad you were able to take advantage of it during your stay. All the best in your travels and keep on riding.

Had an issue with the toliet and when it was brought to the attention of the manager he told us there was no maintenance person on duty and he couldn't leave his desk and offered us a plunger. I went up and told my husbandnd he came down to address this issue since we are not maintenance people didn't feel it was our responsibility to take care of this. He said he would try to call the owner since he couldn't leave his spot (and trust me he never did move) We asked for another room since we obviously couldn't use the one we were in. He said he couldn't do that. He did try to contact the owner again. The owner finally suggested that he give us another room, we agreed but when we went to move in the air conditioner didn't work, nor did the TV and there were some electrically issues. All were taken care of by a switch and eventually the manager left his post and came up. He was told to come up and see what was going on since another patron had an issue with their toilet. In both of our opinions this will be the last time we come to this facililty. It was our fourth BW Plus on the trip and had nothing but wonderful experiences everywhere else. On check out asked the girl at the desk to have the owner contact us regarding this matter and we are home 4 days and have heard nothing. We have stayed there before and never had any issues.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Oldpodo, this is the owner and manager and I am sorry for your experience at my hotel. We check the operation of the toilets when we clean the rooms so we can be certain we have a perfectly operating bathroom. During the day when we have our staff on duty any problems with clogged toilets are handled by our maintenance man when the guests are gone. After 5pm we only have one person on duty and being a limited service hotel we do not have any more staff on duty afterwards. Clogged toilet issues are not just a matter of expediency and convenience as you perceive them but also a delicate matter of dignity and decency and I am sorry you did not catch that subtle difference and came down to the front desk confronting our front desk in front of other patrons demanding that he drop everything to unclog your toilet. All the guests that had this issue handled it in the following manner. During the day when the maintenance staff is on duty they requested the service and then left the room.If the issue happened in the evening they came to the front desk and discreetly asked for the plunger, which we always keep by the front desk in a plastic bag. They then unclog the toilet they plugged and hand the plunger back. I value my employees and want to create an environment where they feel appreciated and valued and not disrespected by me, staff or the guests. If a guest comes over loudly demanding to unclog the toilet that they plugged up, I don't believe it is the duty of my clerk to unclog it. In most cases our guests have been sensitive to this issue and that is why I leave it up to the clerk to decide if he is okay you doing it for the guest. Apparently in your case the way you ordered them to do it has triggered certain emotions we are all entitled to called dignity and appreciation and he respectfully declined to perform the task. And I support him in that because he is not obligated to be subjected to this treatment but provide hospitality for those that respect him and need help. I am sorry for your experience but unlike the heading it had nothing to do with maintenance but with human relations and respect, and you, unfortunately, did not meet that criteria. We still did not leave you with your problem but gave you another room instead and even explained how to turn on the tv and ac. All in the spirit of respect in hospitality.

First time staying at a BW in a very long time. The changes that were made to the rooms and the breakfast bar, make this a go to stay on any of my travel lists! It was a very unexpected yet satisfying experience!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about us and I am so glad we could get you that surprise. Yes, indeed, we have changed almost everything in our property over the last three years and so have a lot of Best Westerns around the country. I am glad to have you back as a loyal Best Western guest and we look forward to hosting you again soon.

Very clean rooms. Comfortable bed. Nice Bathroom and Shower. Breakfast was good. Nice choices plus fresh fruit. Staff is very friendly. Nice pool. They also have Direct TV for entertainment. Free Wifi.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Mike, I am glad you liked everything about us and hope your inspection went well. All the best in your travels and we hope to host you again soon.

As always BW maintains consistency with their product. Clean facilities and friendly helpful staff. The big plus was that there were two restaurants within close walking distance to the facility. A big plus for us due to the fact that we are usually pulling a trailer and don't want to have to try and find a place for dinner with all that rig behind us.

Good value in an area that is close to many attractions. Comfortable bed, good breakfast. Believe this hotel could use more insulation. Could hear noisy footsteps above our room & the shower running in the room next to us at 2 in the morning. Otherwise, it was everything we needed.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Mary, I am glad you had a great experience at my hotel. We try very hard to make a memorable experience with every guest. All the best in your travels and we hope to see you back soon.

The room was great, we had no problems with it. Beds were good, WiFi was a little spotty, but not bad. Quiet, comfortable. Only problem we encountered was the front desk person. She was very harsh, not the friendly front desk person I would have liked to have. It is not what you say, but how you say it. I wanted to check in a little early down we could get ready for a wedding, she was not budging with me about getting an early check in. I understand they have rooms to clean, but I was just wanting to check in at 1 or 2 pm.. check in is normally at 3 pm.. as a Best Western it is our job to accommodate our guests to the best of our ability and I felt The front desk clerk was not providing the best smiling attitude we should all have.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Cindy for your review, It was our pleasure to host you and thank you for the good words about my hotel. I wish you all the best in your travels and thank for staying with Best Western.

Clean and quiet rooms, great breakfast, comfortable beds .. what more can you ask for. The staff is attentive to your needs, if you have any. The parking is plentiful and warm chocolate chip cookies at check-in is a nice bonus!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Peter for the good words about my property. I am glad you liked your stay with us and thank you for the compliments to my staff and of course those cookies :) All the best in your travels and we hope to see you back.

Best Western Clive is easy to drive to and is a wonderful place to stay. From the time you check in till you check out you will find very friendly staff and a clean well maintained building. We found the room to be comfortable and quiet, the continental breakfast delicious, and the overall stay wonderful.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks and I am so glad your family reunion turned out great in my hotel. Thank you for the compliments about my staff, I will be thrilled to share those with them and we certainly hope to host you and your family again in the future.

I've stayed at 1 new and two remodeled Best Western hotels this year, all of them have been clean, comfortable and had friendly staff. I would recommend Best Western hotels to anyone who appreciates a fair price and a clean, well appointed hotel room.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Sam, I am glad Best Western was able to make this great impression on your travels. BW has indeed changed a lot since the past, with multiple properties offering different levels of amenities. I hope you have a wonderful summer travel season and we hope to see you back soon.

The hotel staff (one older woman particularly and the owner) were very rude over the phone. We also witnessed the same woman being very rude to others who were staying at the hotel. Breakfast was good and rooms were clean, but wouldn't stay again due to customer service. I informed the owner of this and he didn't care to apologize.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry we had to ask your party to leave the pool area but the unattended children were creating a risk for themselves and for other guests as well. Guests are responsible for their children and asking them to please take care of them may seem rude to you because it disrupts your evening plans but it is absolutely essential for the safety of your children as well as the comfort of other guests staying at the hotel. I am sorry you had to change your dinner plans and be with the children instead, but I hope you understand our reasoning in calling you back. Thanks and have a wonderful time traveling safe.

so, i booked a hotel room here last week, because wildwood was full. anyways for a double standard room, it was over 200 dollars. the hotel was dingy and dirty, the beds were springy and loud. over all terrible

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest I am sorry for your frustration at the cost of the room but as you well know having shopped around those were the rates during the special event. The way markets work is that increased demand rises the prices and you as the consumer have the choice to stay or not. If you choose to stay with us please do not lash out by putting down everything about my property because it is not an objective view but a reflection of your frustration of having to pay more then in the past. Thank you and safe travels to you.

Great Service and extra touches; beverages in mini fridge, snacks and beverages in the lobby, etc. Check in staff recognized my company name and global growth of my company in the last 20 years!. Room upgrade due to Diamond+ status.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about us. I am so glad you were able to enjoy your stay with us. All the best in your summer adventures and come back to see us again soon.

Very nice refreshments in the evening, wine, beer, soda, pizza included with the room charge. Nice fitness center, pool with hot tub. Easy access from interstate with plenty of parking. Very quiet rooms allowing pets, but also rooms without pets .

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your good words about my hotel. I am glad you enjoyed our social hour with the snacks, beer and wine. It is always my favorite part of the week to see my business guests enjoying each other's company while sipping wine and enjoying our hors d' oeuvers. All the best in your summer journeys and we hope to see you again soon.

Great friendly staff that are very accomodating! Nice social hour in the evenings with snacks and drinks provided. Rooms are very clean and inviting. Will stay here again for business! Would recommend to any one traveling in the area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks, I am glad you liked your stay with us. I am happy you were able to enjoy our snacks during social hour. All the best in your fun, summertime travels and come back visit us again sometime soon.

This was very best motel that we have ever stayed at and they have very good friendly staff and service. We stayed there on our honeymoon and got great service and discount on our checking. Room air conditioner was very cold, room was very clean and bed was very comfortable and great shower and big. We recommend this motel to anyone who is looking for great place to stay. Close to Cracker Barrel restaurant and gas stations.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Randy, I am so glad you liked it and all the best to you and your new wife! Have a fantastic rest of your honeymoon and come back to see us again in the future.

We stayed here during the Clive Festival. Our whole family met up for the weekend. I have to say that the place is very clean and kept up. The pool area is ample size. The rooms are good size and very nice. The best part is the breakfast. They have something for everyone. You get real dishes, but have on option for paper and plastic if you want to take it back to your room. The only thing I disliked was the guy at check in. He seemed disinterested and mumbled through some sentences so quickly, I could not understand. Again that doesn't take away from the nice motel and comfortable stay. We will stay here again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my hotel. I am glad you liked your stay with us. All the best in your travels and we hope to see you again soon.

We stayed at this hotel as we were going to the BMW MOA motorcycle rally in Des Moines. The hotel room was very nice and looked to be freshly painted. There were real dishes to eat on for breakfast and breakfast was quickly replenished despite being very busy. The big issue with this hotel is there is no onsite laundry. For hotel that presents itself as motorcycle friendly this is a major inconvenience. Motorcyclists tend to pack light and wash often. As well we don't send our clothes out. The hotel is also a $35 dollar cab ride from the airport and not exactly close to the fair grounds.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your review. I am sorry we do not have a laundry on site for your convenience but most of our business guests ask for same day dry cleaning not a laundromat and that we do have available. The low demand for a laundromat does not warrant putting one on site, sorry. For your convenience there is a Best Western Hotel in Altoona, much closer to the fairgrounds. Thanks again and all the best in your travels.

We booked this BW because of Trip Advisor mostly positive ratings. We have been on an 14 day trip a cross the US and have stayed at quite a few BW hotels. This hotel is not up to par with the ones we have stayed in the past few weeks. The hotel has been updated and common areas were clean. The room was well decorated and clean. But decorating and clean alone does not make a pleasurable stay. The bed was not comfortable and obviously the mattress had not been replaced when they updated the hotel. When we looked under the fitted sheet there was only a thin piece of flannel for a mattress pad that did not even cover the whole top of the mattress and the mattress was discolored around the edges. There is no towel bar or safety bar to grab when you get in or out of the tub or to put your towel on when you get out of the tub. The towel rack is 5 feet away from the tub on the opposite wall so you have to walk out of the tub to get the towel or put it on the floor next to the tub. The breakfast was your usual free breakfast. The night clerk and the morning clerk were doom and gloom and not very friendly. They did not acknowledge us by name when we Che ked in or ask how our stay was or thank us when we checked out. Just handed us the bill.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Lucy for your review. I am sorry our bathroom arrangements and bedding choices are not to your liking. I am also sorry our receptionists have not made a sufficiently upbeat impression during your visit. Have a wonderful summer and please travel safe.

Would recommend staying at this location. Great staff and services. If back in this are will try to stay in this location. Only issue was small issue with wasps in a window well that they were aware and removing.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Denise, I am glad you enjoyed your stay with us. All the best in your travels and we hope to see you again before too long.

I stay here every Monday for work. The staff and owner are always willing to go the extra mile to make the stay comfortable. CLC friendly. Very easy to get in and out of here with an 18 wheeler! If I ever had to come to Des Moines for personal reasons this would be the place I would stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Wayne, likewise, we love seeing you every Monday. You are indeed the very first guest of each week and we look forward to your arrival every time. Keep on trucking and thanks again for your loyalty.

We stayed at two different Best Westerns while on vacation. I was pleasantly surprised at how stylish and clean both were! Both offered excellent breakfast as well! Very impressed with the amenities. My children loved the pool area and the hotel staff was so helpful!

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well thank you traveler. I am glad you enjoy the new Best Westerns around the country. We have indeed changed the face of BW over the years and thank you for noticing that positive change. Have a wonderful summer and pick Best Western for more great adventures and next time when passing through Des Moines, don't hesitate to stop by.

I felt welcomed here. The staff were genuinely happy to have me as a guest. The night clerk was friendly, polite, and ready to help. It was very encouraging! Very clean rooms - the housekeeper clearly paid attention to details. Breakfast...yeah buddy... Such a wide selection and REAL PLATES! I would go back here again just for the breakfast. Good fast internet, although it was rather empty when I stayed.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Dan, I am so glad you liked your stay. Thank you for recognizing the efforts of my staff to please and accommodate great travelers such as you. I am glad you enjoyed our breakfast on real china. Yes, I agree, food just tastes better from china then from paper doesn't it? All the best in your travels and we hope to see you again soon.

We had the pleasure staying at this Best Western in IA. We had a very nice room (suite) that was very large and comfortable. It had two nice televisions, sofa, two chairs, nice desk/chair, microwave, refrigerator and other amenities. We will stay here again on our travels and I would recommend this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Rolf, I am glad you enjoyed your stay at my hotel. We will certainly be thrilled to host you again should your travels take you to Des Moines. In the meantime enjoy the summer and Bon Voyage!

We came in on Saturday for a wedding at 2:00 pm hoping to check in a little early for a wedding at 4:00. Was told our room would not be ready because it was a king suite. Asked if there was somewhere we could change was told they had nothing. Waited until 3:00, went back to the desk and very nicely asked if it was ready and was told of course it is...all of our rooms are ready! Very rudely told about the deposit for damages and smoking in the room or pets and that we would be evicted immediately for any of these...we are 55 years old and not throwing any wild parties. Next morning realized we only had 2 bath towels. Called the front desk to request more and again was very rudely told the King suite only comes with 2 bath towels and if I needed more I would need to come down and get them! The room accommodates 4 guests so how can you assume you only need 2 towels! The sofa bed is incredibly uncomfortable and the bedding does not fit the sofa bed. I have stayed at more expensive hotels and less expensive hotels and never been treated so rudely. And we were not the only guests at this hotel staying for a wedding party that had issues with the front desk staff. If you don't want to be cordial to your paying guests, please don't go into the hospitality industry.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry for not being able to accommodate your early check in request. As you rightly pointed out you were a part of a wedding group of about 30 rooms that all wanted to check in as early as 8 am. With a sold out hotel the previous night we could not possibly accommodate all those requests without calling in our last nights' guests and asking them to leave so we can get them ready for your party. That would have been rude and unacceptable. Asking you to wait till our designated check in time was preferable, even if it did not meet your expectations. I am sorry you object to our check in procedures with disclosures about our non smoking, deposit and pet policies but those are important procedures to follow to make sure guests do not abuse the comfort of others by smoking or bringing in undeclared pets. We simply cannot look at a guest and assume whether one looks responsible to skip those, as you are implying. I am sorry if the procedures offend your sensibilities but we have to treat all guests equally as you know. In regards to towels we will gladly get those to you but you have to keep in mind that we are a limited service hotel and do not have a 24 hour maid service. When you called at 7 am the only person here was the receptionist and she could not leave the front desk unattended to run up the towels and have guests wanting to check out waiting. We are a limited service hotel that offers a great value which you can see by looking at your bill but that means we cannot full fill all your requests immediately and have to find other ways to meet those. My staff is excellent and I am very proud of them. If they have to say no to the guest that does not mean they are rude but that they have to deal with limitations such as the case of the towels or the early check in request. There is always a way to full fill the request but it may not be immediate as you would like it. It does not mean they are rude. All the best in your travels and may all your requests always be full filled immediately.

We were greeted by David and he had a very positive attitude and how can I help you personality! The price was great and the room was very, very nice. Spacious, plenty of towels and very clean! Breakfast was the standard fair but you were eating on actual plates and glasses not paper plates!! If you want a very nice and clean hotel with people who have a "How can I help Attitude" stay here!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks David, I am glad you enjoyed your stay but mostly that you recognized the efforts of my staff and especially David to make your stay pleasant, restful and memorable. All the best in your travels and we hope to host you again soon.

Very clean and safe- perfect place to stop on a cross country road trip. This hotel has good rooms, and is in a great location west of the city with convenient access to a very pretty running/exercise trail. The indoor pool is clean and reasonably warm, and the staff is fantastic. From booking to check in to breakfast to check out every employee we spoke with was extremely courteous and helpful. Side bonus, we met the owner as we were checking out, and we learned our car battery had died overnight because we left a light on. He volunteered to help us jump start the car and get us on the road. I was very impressed with his effort to make our stay great.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Brad, I was glad you enjoyed your stay at my hotel and was glad to help you out in the morning as we do to all our guests. I hope your cross country trip is wonderful and come back to see us again soon. Oh, and keep those lights off at night :)

Clean facility and friendly staff. Location convenient for I-80 travelers. Staff were very friendly and helpful. Breakfast area was clean and offered a suitable variety. I would not recommend the restaurant closest to the hotel. Wait staff were very good but food, not so good.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your comments. I am glad you liked your stay at my hotel. All the best in your summertime adventures and we hope to host you again soon.

It's very clean the staff is friendly the breakfast selections are excellent It's hard to find a more comfortable place at such a great value in the area. It's a friendly and quiet place to stay you can't go wrong.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Peter, I am glad you enjoyed your stay at my hotel. We try very hard to make the guests' stays comfortable, memorable and a good value so that we can keep host you on your next trip. Thank for recognizing our efforts and all the best to you in your summer travels.

We generally choose BW because they are a good value and, when our dogs are with us, pet friendly. Room was clean. We enjoyed having a sofa area so did not have to sit only on a bed. Lots of hot water, more than adequate breakfast.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks RL, I am glad you and your dogs enjoyed your stay at my hotel. All the best in your travels and Woof Woof to your friends.

I believe this motel had recently been renovated based on the appearance. It was very quiet and very clean. The rooms (king size) were very nice size and our room had microwave and refrigerator. This motel is conveniently located near major restaurants in the WDM area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my hotel. You are right!. Summer of 2017 we have finished a comprehensive renovations starting with the outside, grounds, common areas, hallways, lobby and ending with all guest rooms in August. I am glad you like our refreshed look and we hope to serve you well into the future. All the best in your travels and don't forget to stop by next time you are in Des Moines, Iowa.

DO NOT WASTE YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT. I mean, yeah, sure this Hotel is awesome if you like being treated poorly and getting ripped off. Me, my fiancé and my cat booked this hotel through trip advisor during our voyage across country to our new home. The description stated that this hotel was pet friendly. Perfect, we booked our reservation and showed up the next day ready for a night of rest. When I got to the front desk to check in I told the man it was me, my fiancé and our cat. He then explained they only accept dogs so unfortunately we wouldn't be able to stay there, but that the hotel across the street accepted all animals. He gave me a number to call to get our money back that we pre paid for our room. Okay, no problem. We went across the street and luckily they had a room for us. We called the number he gave us and they didn't answer, after 3 attempts we decided to call trip advisor. Long story short- This Hotel has to release the money we paid for the room to the third party and they then refund us. After a 15 minute back and forth with the owner/manager of the hotel (best western) he informed me that he COULD refund the money but he WONT. He made ridiculous comparisons about “what if we brought a horse” and belittled us saying we shouldn't trust the website we should've called. I'm not even upset that they don't allow cats, I know a lot of people are allergic, I get it. But he's CHOOSING not to refund us just for a couple extra bucks in his pocket. Word of advice, I'm sure it's a nice hotel, with nice workers, but take your business somewhere else, where the owner of the establishment is willing to help out his guests.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Jacob, I understand your frustration about not getting your way. We have discussed this at length on the phone and social media. Ultimately, however, you cannot deny that it is the pet owner's responsibility to check about the circumstances and restrictions on pets in each and every property you stay. The default in today's travel is not "all pets welcome" but "pet friendly, check with hotels for restrictions". If you choose to ignore that, traveling with a cat and book through prepaid, no cancellation third party websites you are setting yourself up to fail. You cannot be expected to pass the burden on "making it work" onto the hotel every time. My concession to you would mean breaking my policy and exposing future guests to possible consequences of this concession such as in the case of cat allergies. By forcing the hotel to accommodate your pet you are not behaving in a responsible pet ownership manner. By booking through prepaid, non cancel websites you are exposing yourself to possible losses, yet you take out the wrath on the hotel, not the cheap dot.com inflexible website that would not even answer your phone calls. If you choose to book a prepaid reservation without checking about pet policies then showing up late at night wanting to check in, don't be surprised if the hotel does not accommodate your requests or offer a refund. All the best in your travels and please practice responsible pet ownership in the future.

Love this hotel. I stay here for business often and I always has an awesome stay. My last stay, I had to leave unexpected due to a death in my family. The staff was so caring and helpful. Cathy made me feel like she really cared about me. I love the staff.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Wanda, I am so sorry for your loss and I am glad my staff tired to comfort you in this time of need and sorrow. Our best wishes are with you and we hope to see you again under much happier circumstances.

Handy location right off the interstate. We had a room with king bed and hot tub. Nice sized, comfortable bed. Pool is salt water instead of chlorine, which is nice. Breakfast was decent for included in stay. Easy access to Des Moines area attractions, or if you are just passing thru. Would definitely stay here again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Dave, I am glad you enjoyed your stay and our hospitality. Yes, our pool is a salt water pool and I am impressed you noticed it. All the best in your travels and we hope to see you again soon.

Each year we drive to SPI Texas ...we stay in Best Western Hotels ...over the many years we have gone to SPI we have stayed several times BW in Clive/DesMoines, Iowa...it is always a pleasant experience...The staff is very helpful ...easy to talk to ....help you find places especially to eat....we also very much like that they use glass/porcelin dishes in the breakfast room...the breakfasts have full flavor and variety...good coffee too...there are glass glasses to drink from in the room...I am not a fan to platic/paper dishes and utensils...so anyone who wants a good night or nights stay checkout BW in Clive/DesMoines....

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Norma. I am so glad you enjoyed your stay at my hotel. We take pride in serving our food on real dishes because they are not only better for the environment but food simply tastes better eaten of a real plate and not a plastic one. For those that would like to take drinks along but do not have their own travel mugs we provide paper cups for the "on-the-go" option. I hope your trips to Texas take you past our doors many more times and all the best to you.

We're on an extended cross country road trip. This Best Western is in a great location for freeway access. We were in room 301 - it was quiet, dark, beds were comfortable - nice and firm, had just the right amount of bedding e.g. no hot comforters, real glass glasses and coffee mugs in the room - the only thing I can suggest is caffeine free tea. The Breakfast was the best we've had yet - real fried eggs, fresh fruit, very good pastries and hot coffee. The breakfast presentation was good and clean. Real dishes, plates, glasses, silverware, and coffee cups. I need my herb tea though. This is our second time staying here and we will be back! Oh- The Club Car Restuarant is 1 mile away and is excellent for dinner.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am so glad you enjoyed my hotel, service and amenities. I am glad you like our real glassware for rooms and breakfast, we just don't like disposable paper, what a waste, isn't it? I am glad you enjoyed the breakfast, the egg and bacon sandwich on English muffins is my favorite. All the best in your travels and we hope to see you again soon.

Stayed there for a night while visiting friends. Easy access from interstate. Friendly check-in/out and nice clean room. The only real complaint is that it was hot and the air-conditioner was extremely loud when it cycled on and off.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words. All the best in your travels and stay safe.

Good clean room. Evening reception was nice but wine was a bit old (Last inch when put out.). Good location. Friendly employees. Breakfast was not special but did the job. Close to many restaurants and the business I was in town to see.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the review. I am glad you enjoyed our complimentary Manager's reception. And hey, wine gets better with age so you got the last of the old one before a new one was put out :) All the best in your travels and stay safe this winter.

This hotel is in a safe, convenient location. Have stayed at least once per year for several years for business & pleasure. Always very clean, friendly. Rooms recently updated. 'Happy hour' during weekdays is a nice touch.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Angela, as always it was a thrill to host you once again. I am glad we keep meeting your expectations and that you enjoy our recent renovations and upgrades. As always we love seeing you at the Happy Hour. Keep on traveling and we hope to see you back.

I use the Best Western Plus Des Moines West Inn & Suites, Clive, Iowa whenever I stay in Des Moines. It is my motel of choice because of the location, quality rooms and amenities, and friendly helpful staff.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks you, likewise we love hosting you every time you come through our fair city and stay with us. All the best in your travels and stay safe.

Modern, clean hotel on west side of DesMoines. Evening social provided enough food that we didn't have to go out for dinner. Easy on/off of I-35. Cracker Barrel next door if necessary. Neat, clean, comfortable room. Extremely friendly, helpful staff. Breakfast was average with both hot and cold choices. Would stay again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my hotel. I am glad you enjoyed our evening reception?social hour. It is a great way for our guests to come out and enjoy each other's company as well as the snacks and wine. All the best in your travels and we hope to see you again.

This hotel seems newly remodeled and the king bed room was very nice. Because it was a Tuesday night, there was free pizza and beer provided in the eating area. We didn't even have to go out for dinner that night. Front desk staff was very helpful. Breakfast was just average.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you enjoyed our hospitality and the free social hour hors d'oeuvres. All the best in your travels and Happy New Year.

Had a wonderful stay at this BW Plus. Beautifully decorated. Very comfortable. Easy access to I 35. A lot of nice restaurants near by. We would definitely stay here again. It is a notch above the other comparable properties. Definitely worth the cost, which was excellent.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Tom for the good words about my hotel. I am glad you were able to enjoy your stay with us and we look forward to hosting you again in the future. In the meantime happy travels and stay safe.

The hotel has been remodeled, well not really. What Best Western really did is replace the flooring and a couple of other things. The hotel is seriously dated. Don't believe me just look at all the door casings. I rented a room with a jacuzzi. The acoustics in the room were awful. New floor, but old jacuzzi with hair in it. Bed was ok for best western. Front desk service was good with free soft drinks and cheap pizza. I had King Kong above my room. I recommend getting a room on the top floor if you have to stay here. Apparently the other reviewers don't travel too much and I am not sure where all the good reviews are coming from. The building does look nice on the outside and the lobby is nice. I wasn't happy with my overall experience though.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear James, I am sorry for your experience but it seems your inconvenience was mainly due to an inconsiderate guest in the room above you and our decorating choices. I am sorry for that but no matter how much a hotel iis build to resemble a bunker with thick walls and floors it will not isolate you from other people's lack of consideration. I wish you had given us a call at the front desk so we could have called King Kong and asked him to be considerate of your comfort and well being. Furthermore I understand your frustration at being charged for not declaring your cat. At check in you sign in a guest registration that obligates you to declare your pets. It says no cats. You chose to ignore that and brought in your carrier with the cat in through the side door. Would you like to see the picture of yourself bringing in the carrier? We have it on security cameras in the hallways and we also found a lot of cat hair left in the room. I am sorry you got caught and charged but it seems to me that you display the same lack of consideration for other guests as the guest you complained about. I would be nice if you shared the whole story to this forum.

Our stay was exceptional. David is an amazing employee, he made check in a breeze. He is very knowledgeable about the area, giving recommendations on places to eat, places to visit and activities for the family. You could tell he loves his job. Housekeeping did a great job, paid alot of attention to detail. The hotel is clean and comfortable, very welcoming. The beds were very comfortable and the couch was great for my child to sleep on. You can tell the owner takes pride in his hotel. I would most definitely stay at this hotel again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Sara for these wonderful words about my hotel but mostly about my staff. Yes, I am proud of them and would like to thank you for noticing their unceasing efforts to make your stay comfortable and memorable. All the best in your Holiday travels and Merry Christmas.

I had a very nice stay here. Room was nice and clean. The staff was very pleasant and helpful in my interaction. They had a very nice happy hour with some good food choices and drinks that was just wrapping up when I checked in. The breakfast was also nice. Very nice hotel and value for the stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Dustin, I am so glad you liked my hotel. We are always thrilled to interact with our great guests such as yourself and want to see you back. May your travels always be fun and adventurous.

We have stayed at the Best Western Plus in Clive several times while we were in Des Moines and it has always been a pleasant experience. The rooms are clean and comfortable and the breakfast buffet is excellent.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words and have a great trip. May your travels always be enchanting and inspirational. Most of all have fun out there!

I have stayed at this facility many, many times over the years and have always been pleased with the accomodations and courtesy of the staff. Mostly business trips but on a few occasions I have made it a point to stay there on vactions as well. It's convienient access makes staying in the Clive / West DesMoines area simple and enjoyable. Look forward to many more future bookings when I'm in the vacinity.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Steve, I am so glad you like my hotel and choose to stay with us during your business and pleasure trips. We are certainly thrilled and honored to host you every time. All the best in your travels and we look forward to your next arrival.

We enjoyed our stay. The service was excellent with a great breakfast buffet. The rooms were very clean and appreciated the plush towels in the bath room. The location was terrific when travelling on the I-35.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you enjoyed our breakfast buffet and the plush towels. May your travels always be fun and trouble free and when next passing through Des Moines we hope to host you again.

After a long day of travel starting in Minneapolis then to Mayo Clinic in Rochester and then to the Des Moines area it was nice to see the Best Western Plus hotel sign as our evening destination. We generally prefer staying at Best Western for the value we receive, We took a chance and there was a vacancy. The reception clerk was very pleasant and helpful, The hotel has been recently upgraded and they did a great job of decorating the rooms and public areas. The hotel had easy access from the freeway and was near many restaurants which offer a variety of choices. Would highly recommend this hotel,

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Rod, I am thrilled that my hotel was your "beacon in the night" . We will certainly leave the beacon on for guests such as you and hope you can home on it anytime you are passing through Des Moines. Easy sailing to you and when your next port of call is Des Moines we are here for you.

Great service, room setup, (except would also prefer a vanity in room with the tup/shower also.) Bedding comfortable, loved all the extra pillows. Breakfast was good, good coffee , juice, etc. (the eggs were overcooked, scrambled would have been better)

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your review, I am glad you enjoyed your stay with us and interactions with my staff. All the best in your travels and we hope to host you again sometime in the future.

We have stayed at this hotel 3 times now with our small dog as we travel home from the Chicago area. It is a very modern hotel with pet friendly rooms that have a laminate floor instead of carpeting. They also only charge $20 for a pet as opposed to Marriott hotels that range from $35-$100. The morning breakfast is OK. The potatoes we had on our recent trip were not good at all and I am someone who is not picky when it comes to food.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. We are indeed dog friendly and gladly host responsible pet owners such as yourself. All the best in your travels and say hello to Rover from us. Bark, bark :)

Nice and affordable hotel with well lit parking area. Rooms were clean and staff friendly. Nice continental breakfast. Convenient location to interstate, restaurants and shopping. I would recommend this to others and I would also stay at this location in the future.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
thanks for the good words about my hotel. I am so glad you enjoyed our hospitality and facilities. All the best in your travels and we hope to host you again in the future.

A multi-night stay at a hotel requires a great staff (they have that here), clean comfortable rooms (got that too), and a hearty breakfast (and boy do they have that)! Not only is there a great selection of healthy and fun foods, but they mix it up from day to day going from bacon to sausage, waffles and pancakes to French toast, coffees, sweet rolls, fruits, oatmeal with lots if toppings, biscuits and gravy ... Come for the good night's rest, but make sure you stay for breakfast. I did!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am so glad you enjoy how we mix up the breakfast selections from day to day. Happy travels to you and we hope to host ( and feed ) you again sometime soon. Bon Voyage!

Stayed here over the weekend with our friends. Both of our rooms were comfortable, clean and refurbished. They served eggs and bacon. They could have been tastier, but were a nice addition! They have a pool and the front desk clerk was very friendly.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you liked my hotel and enjoyed our latest renovations to the rooms and public areas. Sorry for the bland taste of the eggs but they have to be this way to appeal to the greatest variety of tastes. Thus the seasonings. Next time try them with salsa, my personal favorite. Happy travels to you and we hope to see you back.

Experienced friendly staff and clean room, with exceptional shower. The bed was exceptional, breakfast had adequate variety, and the location handy for on/off of interstate highway. The TV guide did offer some challenges but quality of programming of superior status.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am so glad you enjoyed your stay and the amenities. I will share your compliments with my staff to boost morale. They all look forward to serving our customers and appreciate such feedback as yours. Thanks again and happy travels to you.

I typically stay at Hilton properties while on business. The Hilton was booked so I chose this Best Western. I was pleasantly surprised by the great staff, clean, comfortable property. Breakfast was available but I did not utilize that service.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am honored to be compared to such a fine company as Hilton. We certainly strive to match their level of service for a lot better value. Thanks again for the good words and we hope to sway you away from Hilton again sometime :)

The room was very well outfitted and comfortable. The breakfast had a nice spread of options, and I've never had such cooperative internet in a hotel before. I'll definitely be looking to book this location again next time I'm in the area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am so glad you enjoyed your stay with us. We have indeed recently complete a comprehensive renovation of all the guest rooms and added multiple items to our breakfast menu. Thank you for noticing. I am also glad you enjoyed our lightning fast internet. With so much online entertainment options it is essential to have fast, reliable internet connection. All the best in your travels, bon voyage!

I was only there for one night, so I didn't fully enjoy all they offered. But the room was very nice, comfortable and clean. The hotel personnel I met were both helpful and courteous. The hotel was right off the I-80 Clive exit, so it was easy to find. The parking was plentiful and pretty close to the center door going to the rooms. They had a complimentary breakfast, and a nice variety of grains, fruit, muffins, and rolls. I'd stay there again next time I go by that way.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Ralph. I am glad you liked our hotel and amenities. I will share your compliments with my staff, they try very hard to accommodate each guest to make their stay comfortable and safe. Happy travels to you and we hope to see you back sometime soon.

We have been staying here for several years and always had a good experience. They have discontinued their happy hour except for Monday through Wednesday. Breakfast was out of orange juice and the biscuits were old hockey pucks. The night clerk had zero personality. All in all not a great nights stay. The room was clean. We will be using the Drury in the future.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, it is indeed sad that you were not aware that the social hour was always for just the three business nights of Monday through Wednesday. I should know, I own the place for the last ten years. I understand your frustration at not being able to partake in our free hors d oeuvres on Thursday but it was never served on Thursdays to begin with. Likewise I am sorry for my staff's lack of dazzling personality, they are just professional, informative and courteous, but no...they do not sing and dance, nor do I expect them to. All the best in your travels.

I stay at this BW for it's location when going on I-80 the hotel has excellent value, the room are clean and the bed are great for a good night sleep But get room away from the street much quieter The breakfast is always good and hot.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for sharing your great experience. I am glad you were able to enjoy our hospitality yet again and we look forward to your next visit.

We stayed at this Best Western Plus based upon reviews on TripAdvisor and our stay at an excellent Best Western Plus in Albert Lea, Minnesota. This was the exact opposite. Our room was run down and dirty. Although it had updated carpet and furnishings, the bathroom tile had not been maintained, was filthy and floors dirty in the corners. We arrived at the breakfast area between 7-7:30 am. The potatoes were empty, as well as the bacon. There were just a few eggs left. I could not locate an attendant for the area, so asked the front desk clerk, who indicated the attendant was in the process of heating food. We waited approximately 5 minutes when the attendant brought out "bacon." She never refilled the potatoes while we were there, instead sweeping the floor. I could not get her attention to ask, but she may not have spoken English. We ate "bacon" and an egg. While making a waffle, I was approached by an older man, who appeared to be taking inventory and restocking supplies. He scolded me for using a spray oil that was sitting near the waffle iron. He asked who instructed me to use the spray. I told him no one, but I assumed since it was sitting there I was supposed to spray the waffle iron with it before pouring the waffle batter in. He mumbled that it shouldn't have been left out. The staff from check in through breakfast was unimpressive. We will not be back; and it is doubtful we will try Best Western again, with the exception of the excellent Albert Lea location. See photos attached.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Bitsy01, I am sorry for your breakfast experience at my hotel but I have no influence over the behavior of other guests to you. The gentleman that instructed you on the use of the spray was certainly hot a hotel employee but a guest and does not represent my establishment. I am sorry if this interaction has affected your breakfast experience and your whole stay. All the best in your travels.

Easy to locate, right off the interstate. Parking was easy, right by the door. Staff was friendly, helpful, interested in our stay. Pool was nice, warm. Breakfast was good. Access to stairs was quick. Ice machine worked.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Jenny, I am glad you liked our location, facility and staff. I am happy you enjoyed our pool and other amenities. Happy travels to you and we hope to see you again sometime.

I thought this was a new hotel because of the way it was kept up. The owners clearly do a nice job staying ahead of any wear and tear. The only downside, they don't allow food or drink in the pool area (even if there in plastic cups) and the jets don't work on the hot tub. Highly recommend this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my hotel. I am glad you enjoyed our latest renovations and upgrades. We don't allow food and drink in the pool area for reasons of water contamination and safety as we do not have disposable dishware but real plates and cups. Thanks again for the good review and happy travels to you.

Right off the freeway on west side of Des Moines (Clive), either new or remodeled. Very spacious suite w/living area w/TV & bed area w/ TV. All the usual amenities , and very clean. One drawback, no freezer in the small refrigerator. Usual hotel breakfast items, all well don, REAL DISHES! Easy walking distance to Cracker Barrel and mexican food restaurant next door.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jack, I am so glad you had a great stay at my hotel. Happy travels to you and we hope to see you back in Des Mones before not too long.

Located right off the Interstate, this property is within walking distance of several restaurants and close to shopping. You will find the staff to be professional in demeanor, action and dress and able to combine business-like efficiency with a personable charm that equates to a fine level of customer service. The rooms are clean, well appointed and quiet. The breakfast area while a bit small is adequate to its purpose and the breakfast items are plentiful and fresh. With plenty of competition in the area, I find this property to be well deserving of my travel dollars and have stayed here more than once for multiple nights each time.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jeffrey for this eloquent and comprehensive review of my hotel. I am so glad we deserve such praise from somebody so well traveled as you and will strive to keep earning your trust and business in the future. All the best in your travels and we hope to see you again.

The Best Western Motel in Clive, Iowa was the best value that I found in the last couple of years. The room was good, the staff was friendly and the breakfast was the best that I ever found that came with the room at no extra charge. I plan of staying there again.

we thought every little aspect of the hotel was designed to add to the comfort of the hotel guests we really enjoyed the selection of the breakfast offerings and the presentation of the different items and the expansive room that was available to fix our plates

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your good words about my breakfast selections and presentation. It is such an important aspect of a guest stay and sets the mood for your whole day. I am just glad we were able to set you in the right mood for your day. Keep on traveling and we hope to see you back soon.

Had a nice stay at this site. Was upgraded to room with a jacuzzi at no cost. WOW! A bit disappointed with gentleman at front desk as he was a bit disheveled looking and kept sniffeling as he checked us in. But the room was very nice and we would definitely stay again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Sonny, I am glad you enjoyed your upgrade for being an elite Rewards Member. We are always happy to recognize our loyal customers. May your journeys always be fun and safe.

The hotel itself was nice but the lobby area and meeting room was very humid and stuffy. We were in the meeting room from 8:30 to 3:30 and it was extremely warm. We also were very crammed in room. Definitely was too small for our group.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my hotel. I am sorry your event organizer did not take into account the amount of space required, but honestly the room was the same size when they were scoping it out for their meeting needs as it was when you occupied it.

The room was nice, beds were good. There were a few quirks to the room, but nothing that would stop me from staying here again. Pool is a little small, but our kids enjoyed it. The breakfast is your typical hotel breakfast, but its served in the charming lobby with real dishes (no paper or plastic!). They have coffee available all day, and the lobby staff was super friendly. Location is right off an interstate so it was super easy to get to.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Anna. I am so glad you loved my hotel just like we loved having you stay with us. I am glad you enjoyed my staff, they try so hard to accommodate our guests' every need and request. Happy travels to you and the kids!

Off the highway and easy to find. Nice clean hotel, also has a great breakfast that begins early so you can get back on the road. We stayed going and coming back from Montana. We will make this a usual stop.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am glad you found us comfortable and convenient to your needs. All the best on your travels to Montana and we would be thrilled to host you again in the future.

Very nice accommodations, room pleasantly decorated, lobby was very nice for group gatherings. Food was great and hotel sponsored meet and great puzzle night was a pleasant surprise. Staff was friendly and cheerful. Great access to many restaurants and local activities.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Debbie, I am glad you enjoyed our hotel and staff. Happy and safe travels to you.

This hotel was great, the staff were awesome, rooms clean and comfortable. Very spacious. Lobby area well decorated and modern. Free hot breakfast, many options and it was all good. Pool area was nice. Beds very comfortable.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you found our newly renovated hotel so accommodating and comfortable. I am also glad you liked our decor after our recent renovations.

The hotel was very nice. There was full HD TV, including a guide which is a nice feature. The internet was fast and reliable, I got at least 5 Mbps download, which was enough for me. There was also a nice feature on the Heating/AC for a constant fan. I have had great customer service at multiple Best Westerns, and I am going to be a customer for life.

Stayed here on the way to visit family in IL. Convenient right off the interstate. Easy check in, check out, clean spacious room with in room coffee, breakfast was available, ice machine located on the same floor. Will stay here again!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Linda, I am so glad your stay was comfortable at my hotel. We hope to be here for you when again you travel this route. Happy travels and timely arrivals to you.

I slept there on a way to another destination and then slept there again few days later on a way back. Both nights deserve 5 stars. Staff was great and helpful and room was clean (including bathroom! - one of my pet peeves). Breakfast was also pretty good. I'll definitively stay there again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review, I am so glad you liked my hotel and chose to stay with us again on your return trip. Keep on traveling and stay with us next time your journeys take you to Des Moines.

Stoped here for one night on our way north, great room with plenty of space, good breakfast with more than average variety of items,very friendly staff & helpful with local dinner recommendations. Very good fresh baked cookies at front desk throughout our stay

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Nicholas, I am glad you liked my hotel and breakfast. I will pass your compliments onto my staff and share with them your good words. Happy travels to you and we hope to see you back in Des Moines sometime soon.

This hotel was very clean and comfortable. Had family coming from several directions to visit with me and they were all welcome and able to visit in swim and dinning areas. Excellent place to stay. Except for the continued loss of high speed internet, this hotel was awesome. Even brought in pizza as we were checking in on Tuesday night for all guests.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Sherri. I am glad you enjoyed my hotel and were able to entertain your family and friends. I am sorry for our internet problems but unfortunately my internet supplier was experiencing loss of signal in this area of town and did not fix it until late that night. It is all good now and the internet is fast as lightning. All the best in your travels and we hope to see your family in Des Moines again sometime.

One day stay, room and hallway reasonably clean, bed and pull out bed mattress ok but they have some of the worst lumpy pillows. Also the elevator is slower than paint drying. Breakfast was ok but the cappachino machine broke, stuff happens.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you David for your review, I am sorry for insufficient speed of my elevator and the incorrect pillows. As a more speedy option of getting to your destination we offer stairs on either end of the building.

Just an overnight stay while traveling, so we stopped here for one night. I did check a few Trip Advisor reviews and most were ok. Got in around 11. Night desk clerk not friendly at all. There was no parking in front so he told us we could park around the back and use our key to get in the back door. Back door would not work so my son had to walk completely around the building to alert the desk clerk. He told my son that sometimes the keys don't work the first time. He gave him another key and said this one would work. We did this with 3 different keys, 3 times around the building. None worked. No apologies. It was obvious there was damage to the key reader and after reading previous reviews, he/management knew there was a problem prior to our being there. As the previous review said, GET IT FIXED! Very frustrating to weary travelers who just want to get to their room and get a good night's sleep. No other issues with the hotel as we did not use any amenities at the hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry for your troubles with the side entrance and I admire your patience in going back three times to the front desk, but why not use the front entrance, which is just 20 feet away from the troublesome lock?

Hotel is clean and comfortable, but breakfast they had some kind of meat entry that was sliced very thin, but was very dry and like shoe leather. However they did have the typical made to order waffles, but had strawberries, not jam or preserves to put on them. Balanced out the inedible meat, whatever it was.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Doug, let me explain the mystery meat. It is bacon, one of those you are used to seeing for breakfast but in our case it is round to match the English muffins along with the sausage and/or egg patties. Sorry if you were hoping for something more exotic or scandalous but it is just plain bacon, just round. Happy travels to you.

We like to stay at BW and this location was on the west side allowing us an easy morning departure. It is right on I80 and I35 but is far enough away that this hotel is pretty quiet. Check in was easy. Hot tub and pool were very nice and clean. After a quick dip, we cleaned up and headed to the lobby for Happy Hour. It was from 5 to 7 pm and they offered pizza and chips, as well as adult beverages. We noticed quite a few guests walking past and leaving to go out to eat. I don't think many hotels offer Happy Hour to their guests, so people didn't take advantage of it. Pizza was excellent. Our room was very quiet and very nice. We had a great night sleep. Breakfast was excellent as well. All glassware, not paper and plastic. Hot biscuits and gravy, fresh made pancakes, cereal, fruit, all very much appreciated. Definitely would stay here again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for those wonderful words about my hotel. I am so glad you enjoyed our pool and hot tub, these hot summer days they are truly relaxing and much appreciated. Likewise I am glad you enjoyed our social hour as we call our managers reception on weekday evenings. It is a great opportunity for our business road warriors and transient guests to enjoy some hors d oeuvres such as the ones you experienced. Thanks again for visiting and we hope to see you back.

Always stay at BW, but will go ouy of my way to not stay at this one again! It was so hot in the room and needed to call down to have the air turned on. Plus, I had a very hard time finding this location.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am so sorry for your disorientation, hopefully google maps or other gps can help as we are only about 100 yards from the freeway interchange of Interstate 80 and 35.

We had a nice stay except our whirlpool tub in our room didn't work properly and all other rooms were booked so they couldn't give us another room. It ruined our weekend getaway but they were very nice and took 20% off our bill.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Heather, I am sorry for the breakdown of the switch for the hot tub, we fixed it and would like to host you again in it. All the best in your travels

Absolutely clean, easy to get to. Very friendly staff. I will put.this on my list of places to stay! Never heard any doors slam,breakfast was very fresh and hot.very good parking lot with lots.of security lights. Close to many amenities.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great words about my property. I am so glad you liked my hotel and that you had such a great stay with us. May your journeys always be safe and fun and if you ever venture into Des Moines again we would gladly have you.

We recently stayed at this hotel overnight returning home from spending time with family/friends in Nebraska. My daughter, grandson, and guide dog stayed in the van while my husband escorted me to check-in. The front desk clerk offered to upgrade us to a double queen suite. As a curtsy to the hotel, my husband mentioned that I had a guide dog. The front desk clerk then immediately withdrew the offer of an upgrade and placed us in a small room with two doubles and no carpet. The room was small and it felt very crowded with the 3 of us plus a pre-toddler and a 85lb golden retriever. The beds in this room were also uncomfortable. As a seasoned traveler I understand comfort of beds is a matter of personal opinion for the most part. However, we had just checked out of another Best Western in Nebraska which we had stayed at for the previous 7 nights. The beds in that hotel were very comfortable by comparison. I'm not sure how old this hotels furnishings are, but in my opinion they need newer mattresses. At breakfast the breakfast staf approached me and stated "Ma'am, dogs are not allowed int he breakfast area." My guide dog was lying quietly at my feet in harness with sign clearly displayed "Do not pet me I am working." At check-out my husband reported the issues to the manager/owner. He was informed by this person that because I had a dog I was NOT entitled to a carpeted room, and therefore had been given a "pet friendly" room. PLEASE NOTE - service dogs (including guide dogs) are NOT pets. I do not know if this situation is ignorance of the Americans with Disabilities Act on the part of this hotel owner/manager and his staff or discrimination - or both. However, you do not treat guests in this manner - especially Best Western rewards guests who frequent your brand of hotels. I am hopeful this will never happen again to any other guests. I am deeply disappointed, hurt, and angry at the treatment my family and I received by this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am very sorry for your experience with my property but let me assure you that we take our guests with disabilities very seriously and of course allow service dogs to stay with them at all times. I am sorry my staff was not aware of your dog's status when they approached you in the breakfast area, they simply didn't see the sign and were not aware of your special needs. As you remember we do apologized and let the service animal stay. In our defense for every legitimate service animal entitled to stay in the breakfast room we have to ask more then ten regular pets to be removed from the breakfast area per health department regulations, thus the dilligence of my staff. In regards to your reservation here is what happened. When you checked in as you mention we were completely unaware of your service animal as it was not disclosed on the reservation. Upon check in we upgraded you to a suite, which was one of only three allergy free rooms in our entire hotel. People troubled with pet allergies repeatedly ask for non-pet rooms on reservations and in order to accommodate them we designated three rooms out of 62 to be designated as pet-free where our guests with allergies would have a good certainty of not having to deal with severe outbreaks of allergy . All other suites were taken. Unfortunately people troubled with allergies do not distinguish between service and other animals and after having to summon emergency services for a guest with an allergic outbreak, we decided to designate those three rooms as non-pet. Upon check in when you had to initial that you do not have any undisclosed pets you mentioned that you have a service dog and so we changed your room to the standard double queen, which you originally reserved. I am sorry that you had a bad impression of our intentions at check in and that we were not able to communicate our policy to your satisfaction but rest assured that you got a standard room, not a pet room, you just didn't get the allergy free room. I would hope that having special needs you would understand our intention of keeping the allergy free rooms free of pets.

The Best Western in Clive IA was very clean easy to access the interstate and pet friendly. The price was right also. The breakfast bar was very good. The Manager's hors d'oeuvres and beer / wine from 5 to 7 was a pleasant surprise.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Mark, I am so glad you enjoyed our hospitality and my hotel. I am glad you enjoyed our social hour and breakfast. Happy travels to you and we hope to see you back in Des Moines soon.

This was my second time at this property while traveling back from Colorado. Property is clean and has a very good appearance. Rooms are clean, breakfast is very good and the staff is gracious. Highly recommend this property.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am so glad you liked my hotel and we are thrilled to have hosted you again. There is nothing better then a return customer. Happy travels to you and may your roads always take you to your destinations.

We spent the weekend in Des Moines, IA at the Best Western Motel. Very clean and very well run-Breakfasts were wonderful with lots of choices. The check-in and check out staff answered all out questions and were very helpful. One of the best motels in Des Moines.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for the kind words about my hotel. I am glad you liked everything about it and I will pass your compliments onto my staff. Happy travels to you and we hope to see you again in Des Moines soon.

We pulled into the hotel at around midnight after 500 miles on the Harley. As diamond members we were givin a free upgrade to a whirlpool sweet. It was well needed. Also I like the fact that there were large drinking glasses in the room, not just paper cups. Every staff person I dealt with was very friendly All in all a wonderful nights rest

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well, thank you for the good words about my hotel. I am glad you were able to get a well earned rest after being so long in the saddle. Keep on riding and we hope to see you again in Des Moines.

Excellent off I 80 location. A great deal of shopping within 2 mi. Lots of grassy area for pets. Had a Great dinner at Biaggi's Italian nearby. They provided everything necessary for a full take out meal.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am so glad you enjoyed our location and the neighborhood. May your journeys always be fun and adventurous.

The staff was very helpful and friendly, the whole hotel was super clean and quiet, the bed was wonderful, overall a great nights sleep! This Best Western was so good it is now my #1 choice of hotel in Des Moines!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Jane for the wonderful review. I am so glad you liked my recently renovated hotel as well as my staff. I will be sure to pass on your compliments. Happy travels to you and come see us again when you are in Des Moines.

Planned to stay at the neighboring Country Inn & Suites, but a less than welcoming front desk changed my plans. Made a late reservation at Best Western from their lobby. When I arrived, I was quickly checked in at 10% less than my reservation quote. The room was new and clean and the bed was comfy. I'd come back!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your review. I am glad my hotel and staff made a good impression on you and I am glad we were able to offer a good value to you during your stay. All the best in your travels and may they always be safe and stress free.

Staff was nice but the room was a disappointment (dirty bathroom, tv remote didn't work, dog barking). Not a Best Western Plus I would recommend to others. We did not complain so nothing was addressed

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Bonnie for your review. I am glad we were able to address your problems and did indeed upgrade you to a better room with a working remote. I am sorry about the lack of consideration of your fellow travelers traveling with dogs. We ask that they are never left alone in rooms and therefore don't bark. Most of our responsible pet owning guests gladly comply and those that don't are penalized with fines and asked to return immediately and take control of their dogs. We were able to locate the guest and they did return to quiet their dog promptly, but I am sorry for the intermediate noise until that happened.

This hotel has been remodeled recently and it's very nice. The staff was excellent. Craig, the evening desk clerk, was extremely helpful to us. We asked him for some information about the Bridges of Madison Co. and he found it on their website and printed out a map for us. He was very helpful with other local information too.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel and Craig. I see you are a lover of the great movie just like we all are. That was probably the first great Clint Eastwood directed movie after the "Dirty Harry" era. I hope you enjoyed your tour of the Bridges and the town.

Nice hotel. Our a/c did not work well the first night. Hotel staff were very accommodating and assisted us in moving to another room. Otherwise, no difficulties on concerns. I would stay here again for the price.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my property and staff. I am glad we were able to attend to your concerns and left a good impression upon checkout. Happy travels and we hope to host you again when you are passing through Des Moines.

Third annual stay. Same malfunctioning lock on exterior door all three years. Otherwise, quiet, clean and an exceptional location for someone traveling with a dog. Lots of grass, an amenity that few places that accept pets provide.But why can't they fix that lock? This year, the front desk clerk just shook his head when I asked about it. If it weren't for that one recurring problem, I would rate it higher.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Anselmo. I am glad you liked the hotel improvements and I truly admire your loyalty to keep coming back to us. Happy travels to you and my all the doors always stay open before you.

Excellent location easy on / off interstate quick access North, South, East or West. couple miles from downtown, 8 miles from the airport one exit from the truck stop. Would not recommend this location for larger vehicle parking with commercial trailers. Parking lot would be tight. Very nice location Quiet. Great breakfast loved the round bacon.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Dewayne for the great review. I am glad you liked our location. We always brag of being located at the crossroads of America, the intersection of freeways 35 and 80 so whether you drive from Minneapolis to Houston or from New York to San Francisco you came by our doorway. Keep on traveling and we hope to host you again sometime.

This facility has recently undergone an update and the furnishings and rooms were very nice and fresh. The breakfast was good and there was adequate seating for all who wanted to eat. A nice, but unneeded touch in the breakfast area was real plates, bowls, glasses and silverware.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my property. I am glad you noticed our recent renovations to the rooms and public areas. And breakfast always seems to taste better from ceramic dishes then paper, right? After all we don't drink out of paper cups at home or in restaurants, so why should you have to in a hotel?

Everything here is good, nice pillows and good mattress, nice dark rooms at night, good shower, good sized room (we had double queens and didn't feel cramped). Not sure why anyone would complain about the breakfast - as it was very good, significantly better than HI Express. This is a very good place, recently renovated and clean.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for the good words about my hotel and breakfast. I am glad you liked the selections and the service. We try very hard to offer a wide selection of foods and alternate them from day to day to provide variety to our customers. Thank you for noticing that. May your travels always be fun and adventurous.

Hotel very so so. Not to the standards of Best Western. Disappointed in breakfast and general over all experience. Check out was impersonal. The clerk was more interested in watching The Tour De France then checking us out.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry that you were confused by my presence in the lobby. I have indeed been discussing the sporting event with another guest while the front desk was fully manned by my associates and breakfast attended to by attendant. If you cared to check, you would see the receptionist helping out numerous guests with check outs, however I am thrilled that you have picked me as the only representative of my hotel as worthy of attending to your check out.

Had cancelled our original best western in an other state to drive a little closer to being home from a long rode trip. Was able to save at least a $50.00 difference for the night by switching to this hotel and we were only eight hours from home instead of eleven hours.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your review, I am glad my property represented such good value to your family. Keep on traveling and may your journeys always be fun and easy.

The location easy off highway. Gas and good restaurants close. Very nice safe area. Wonderful staff. Comfortable beds. The air conditioner blew cold, not all do.i love to sleep in a very cool room. Recommend

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your good words about my hotel. I am glad you enjoyed your stay and we hope to host you again sometime. Happy travels to you.

Stayed as a family of four. Exceeded our expectations. Friendly front desk and gave us an upgrade to suite. Kids loved it, as their side had their 'own' tv. Plenty of space for everyone. What really won me over was the breakfast selection. It is the first property and first change to have almond milk. Yup!! I was delighted. It also had make your on yogurt station w granola, raisins, almonds, etc. I also enjoyed the pre-made eggs to make my own egg mcmuffin, plus the bacon was extra crispy. Don't worry, they also had cereal and pancakes. Highly recommend!!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you so much for the good words about my hotel . I am so glad you and your family enjoyed our hospitality and I am so glad we were able to upgrade you to a suite to treat the kids :) I am so glad you liked our breakfast. I hope your travels are always fun and once in a while when stopping in Des Moines we hope to host you again.

Pretty rare when I can't think of even one "con" when reporting on a hotel. To start with: good location (for me). Check-in was quick & easy, I had a very nice, large, clean room. Fridge & mic. Nice work desk, enough outlets to run my laptop & charge all of my other stuff. Very fast internet. Comfortable bed & very quiet at night (and otherwise). Pool & exercise room. Lots of small amenities (extendable close-up mirror in bathroom, etc...) and one big one: The "reception" or "social hour" in the lobby from 5-7pm. Free pizza, chips, dip, nuts & chex mix, plus wine, beer & soda. Nice perk, especially if you're running late and need to save time. An easy 5 stars.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am so happy you liked everything about my hotel. We strive to make your stay comfortable and enjoyable. I am glad you liked our recent renovations to all the rooms. In choosing our furniture and lighting packages we were especially thinking of our modern business and leisure travelers just loaded up with electronics that all need charging, that's why we have spare outlets at the desk, entertainment center and nightstand. Oh and thanks for noticing our make up mirrors!

We stayed for one nigth! we got problem with the toilet and inmediatly we were moved to another room! The problem was solved very fast!!!! Breakfast is complete , really good and the dining area is very nice and complete!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for noticing our newest renovations. I am glad we were able to take care of your issue right away, thanks again for staying with us and all the best in your travels.

Very pleased with the service staff and facilities. The location to major highways, city amenities, and the airport ensured no friends had to travel excessively to get to the hotel and other meeting places.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you John, I am so glad your friends found my hotel convenient to their needs. May you and your friends always have pleasant journeys.

Recently renovated, just an average hotel room. The hotel and grounds are well maintained and clean. My most annoying experience was that my keys would get deactivated (maybe it was my fault if they got too close to my phone), but they do deactivate the keys every 2 days...for a 3 day stay..that is annoying.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your kind words about my hotel. I am glad you enjoyed your stay and sorry for the key problems. May your travels always be enjoyable and worry free.

Quick overnight for business. Motel was easy to find, and in a good location for restaurants. Staff were very helpful. I was looking forward to the Happy Hour, but was not has good as other Best Western's that I have been at. Fitness room wasn't big, but machines worked just fine. Overall good stay.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Richard for the review. I am glad you enjoyed my hotel. I will forward your compliments to my staff. For the social hour we are now offering complimentary hot snacks, beer, wine and finger snacks, but perhaps will consider adding items to it for a fee.

We were having car trouble on our first trip. David went out of his way to find us a nearby AAA approved garage. He also upgraded our room, and recommended a great Italian restaurant that delivered for free. They are located right off the freeway, have a great breakfast selection, and provide a treat for your furry family member. We were so impressed with the service, that we made a point of returning on our way home. Same wonderful service on our second stay as well.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
thank you Curtis, I am so glad your car trouble got all sorted out and we could host you again on your trip through Des Moines. May your travels always be car trouble free and enjoyable, and once in a while come and visit us in Des Moines.

It was a nice place to stay for a couple of days. The weather was nice and the rocking chairs out side were very enjoyable. The location was great due to all of the places to eat and it was next to the Freeway, but you did not here the road noise.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am glad you discovered our "porch rocking chairs" and were able to enjoy a pleasant evening on them. Thanks again and we hope to see you again when in Des Moines on business or pleasure.

Only stayed one night. The hotel has been updated since I last stayed here and both the lobby area and rooms look nicer. Beds were more comfortable than most (I think all hotels should flip or rotate mattresses and replace them more frequently since they all end up getting broken down on the sides where guests sit on them). The scent in the lobby was too strong and the elevators were slow. It offered the best price in the area where we wanted to stay and we would stay here again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Donna, I am glad you liked our recent renovations and the value we are offering. May your travels always be pleasant and when passing through Des Moines come and see us again.

Great room, friendly staff, free happy hours, and complimentary food. Can't beat that. Our room was clean and had a refrigerator and microwave. The pool was small but I never had time to spend there anyway. Great experience for a business trip

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am so glad you enjoyed our social hour. May the road always be broad and cheerful for you and when in Des Moines don't hesitate to stop by.

I have stayed in this hotel many times over several years for business and pleasure. Newly remodeled this year, very nice, clean rooms & amenities. Quick easy access to interstate. Helpful friendly staff. The 'happy hour' on week days is a great extra to relax after a business day.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Angela for the good words about my property. We love hosting you over the years and I am so happy you likes our newest, extensive renovations. You know we do it all for you, thanks again and we will keep your room ready. As always.

This hotel was a pleasant place to stay. Rooms were clean and the price was good. Hotel staff were nice. Dave, the night manager, was very helpful in finding a good place to eat, that we would never found on our own. Would stay here again

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Tony for your good words about my hotel. I am glad you enjoyed our facilities and hospitality. I will be sure to pass along to David your praises. Thanks again and see us again sometime.

Hotel was very clean and freshly remodeled. Staff was kind enough to make me a bagged breakfast when I had to leave at 3:45 am for a race. Room was very clean and well kept. Beds were nice and comfy too! Greatly enjoyed our trip and stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your great review. I am glad you were able to take advantage of our "grab and go" breakfast to get you going that early in the morning. Bon Voyage and we hope to see you again soon.

The room was clean and comfortable. Continental breakfast was tasty. Hotel staff was friendly and helpful. I would stay here again if in the area. My only complaint would be the pillows, could have been a little softer.

One of the best motels we've stayed in in the last five years. We travel over 4,000 miles a year by automobile and stay in motels that are pet friendly. It would be hard to find a more welcoming and well maintained motel anywhere. This was our first time here but will make this a regular stop for us when passing through Des Moines.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well thank you very much for the great words about my staff. I will be happy to share your great compliments to them. You have certainly made our day, thank you. May your travels always be enjoyable and don't forget to stop by the Best Western in Des Moines.

Large, clean and comfortable rooms with a modern, contemporary decor. Very clean, well kept and quiet. Convenient location in a office center development, easy access to I-80. Standard BW breakfast in a pleasant homey dining area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your great words about my hotel. I am glad you enjoyed our service and hospitality. Happy travels to you and we hope to see you back in Des Moines soon.

I found the hotel to be very clean and comfortable. I was very excited to find a tall glass drinking glass as opposed to the usual tiny plastic cups to have water in. The bed was very comfortable and pillows were great. I'm a taller person and really appreciated the tall shower head and great water pressure. I was surprised at breakfast to find eggs in a perfect circle shape along with the bacon the same way. Kinda of strange. If I'm passing through Des Moines again, I would look to stay at this hotel again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am glad to hear that you chose to stay with us for tulip time. Do you know that after the parades in Pella you can get as many tulip bulbs as your heart desires? Yes, they are given away free! I am glad you liked my breakfast. The bacon coming in strips is just a convention, whether it is round, square or round it is still far from its "natural" shape. Happy travels to you and we hope to see you again soon.

A pleasant "Plus" experience in the spacious suite with updated and tasteful decor. This hotel goes out of its way to provide nice silverwares for breakfast. Hotel is clean inside out. Room sound proof could be improved.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
thank you very much for the good words about my hotel. I am so glad you enjoyed our dinnerware and silverware. We have long found out that food just tastes better from ceramic dishes then from paper and plastic. Thanks again and hurry back.

I do like this hotel because it is easy access on and off the highway and it is near gas stations and restaurants. The problem is if you have a pet you are held captive in your room because you can not leave your pet unattended! AT ALL! We stay at other chain hotels and you are "allowed" at least a half hour of "freedom" outside of your room if you if have a pet. It is a shame that a few bad pets must have ruined this for everyone. My suggestion is to get the persons cell number and if their pet starts barking...call them! Truth be told we escaped to the Applebees! Because we KNOW our dog does not bark! She hears nothing! she is deaf!

We had a very large suite with 2 TV's. It was clean, with wood laminate flooring and new carpet. The bathroom was roomy with plenty of counter spaces. The breakfast was good, with both hot and cold items. The staff were efficient and helpful. Overall, we were pleased with the stay, and the room price was excellent.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am so happy you liked our new hardwood floors and carpeting. We have renovated all our rooms as well as public areas in the last year, and it is great to get good feedback on our choices. Thanks again and happy travels to you.

We stayed at the Best Western Plus in Cedar Falls Iowa and when we spoke to the new GM and I told him we had a day planned in Des Moines after we checked out of that hotel and he told us if we needed lodging that the Best Western Plus in Clive was the place to stay! My friends and I loved the salt water pool and the breakfast and the lady at the front desk was amazing. She has been there a long time and I see why. After 2 great experiences I think I'm a Best Western Customer now.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Carol. I am glad we did not disappoint and I am happy you became a Best Western convert. Welcome to the club, happy travels and we hope to see you back in Iowa before not too long.

Room was very clean but there was no microwave or chair in the room. Fire alarm went off at 5:30 a.m. and had been doing it for a week. It should have been fixed in that time period. The breakfast was fine.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Connie for your review. Our double queen rooms do not have microwaves just the refrigerators but if you called we would have gladly changed your room or told you about the one we have one in the breakfast area. I am sorry for the inconvenience of the fire alarm. Fortunately it was a false alarm and I appreciate your patience. The system is operating correctly to ensure safety of guests and staff.

As a Diamond Select member, I requested an elite upgrade. Was told hotel was booked full and no upgrade available. When I checked online, there were many rooms available, including several suites. When I questioned the desk clerk, he was very condescending and stated, 'my manger left a note that there was no upgrade available". The 5-7pm social hour, a nice feature in theory, featured mini meatballs. I arrived at 5:15 and there was 1 meatball left. I came back 20 minutes later, still no meatballs. At 6:15, still no meatballs. The desk clerk said there would be no more, "I put out 60 and they're all gone". 60 mini meatballs would be enough for 12 guests using a normal serving. If the hotel was truly completely booked, this is a ridiculously low amount. Overall, a VERY frustrating and disappointing stay. Have stayed at this property 20+ times, and even recommended it to some friends who stayed last month. Service has been going downhill over the last 2 years. It used to be one of my favorite places to stay. Sad. On a positive note, breakfast was good and beds were comfy.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Pamela, I am sorry we were unable to upgrade you this time as we have done many times in the past. Over the years we were always glad to upgrade you but this time we could not do it without displacing other guests and reservations, and you had to stay in the actual room you booked. Sorry again for the inconvenience. I am also sorry you missed the meatball servings during our complimentary hors d'oeuvres, I hope you were able to enjoy the other snacks and the wine and the beer.

This by far was one of the nicest Best Western Plus hotels that we have stayed in long time. The room had plenty space for a nice overnight stay with our cat. The hotel provided real plates glasses knives and forks to reduce the use of plastics and paper products which was a nice change to help the environment. On Wednesday they had beer wine and pizza for Social Hour. Thank you Best Western Clive Iowa for a good job.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am glad you liked our dinnerware. food just tastes better from ceramic doesn't it? Thanks again and happy travels to you.

Stayed here 3 nights. Really liked this place. Rooms were clean, staff was friendly, it's located close to major roads with close access to restaurants and shopping. A city green belt with bike and hiking trails is only a 15 minute walk away. You can hear a little highway noise, but thought it was relatively quiet overall. Breakfast was your pretty typical motel selection with some hot food. I eat oatmeal all the time and it was good with some nice toppings such as slivered almonds and dried cranberries. One really nice touch with this place is a Managers special Monday to Wednesday evenings when they have beer, wine and hot and cold snacks from 5 to 7. You can't beat the combination of quality and value this place offers.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am so glad you were able to find and enjoy the Clive Greenbelt trail. It is truly one of the most magnificent features of our location. Miles and miles of wandering paths right through thick forest and right in the middle of the city. Keep traveling and come back soon.

General cleanliness and room amentities and staff were awesome. However I feel in the remodel they did not sound proof very well. Could here TV's, Conversations and more noise than what should be necessary. Any door that shut was really loud and you could hear showers running in adjoining rooms

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your kind words about my hotel. Yes, we have remodeled recently but decided against thickening up the interior walls and ceilings as that would pass along too much of a cost to the guest. We want to stay affordable and therefore have to compromise on meeting current building codes and regulations and of course hope for consideration of fellow guests to honor the privacy and comfort of their fellow travelers. We try to manage our guest experience by honoring special requests and for example if a quiet location is requested we try to better the odds of noise by placing them on the third floor corner rooms where there is only one adjoining guest room and nobody above you. This, however, is only passive management, and still to a large degree dependent on people's consideration.

Everything was great! The beds where a little to hard for myself and my grandpa but thats just our opinion. The front desk staff was very nice and attentive. Very beautiful location! Restaurants close by and rewards members parking!!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much Tara. I am glad you enjoyed my hotel and we hope to see you and Grandpa back again. Happy travels to you.

Very nice upgraded room at a reasonable price. Good location to food and gas. I have stayed here 2 times and will continue,due to good location and will continue because of location and price. ........

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Peter. I am glad you enjoy our location and recognize the value that we offer in our amenities and accommodations. Happy travels to you and we hope to see you back when next coming to Des Moines.

Located with numerous shopping/restaurants available. We stay here to visit our kids who go to Iowa State and Drake. Great easy access to express way to visit both campuses. Will continue to stay here throughout their college attendance.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Jeanne for a great review. I would be thrilled for my hotel to be your base for the duration of your kids college. Go Cyclones and Go Drake!

Complimentary wine, beer, sodas, pizza, and chips served in the lobby for a few hours each evening. Very nice surprise. China and silverware provided for a very delicios complimentary breakfast. Waffle maker made it complete!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
I am so glad you enjoyed our social hour. I am also happy you noticed and liked our real china, food just doesn't taste as good from paper and plastic, does it? Did you notice the little BW logo on your waffles?

This is a very well run property. Staff is helpful, rooms are always clean and the breakfast offering is excellent. Happy hour Mon-Wed. is most appreciated with free wine, beer and pizza from 5 - 7pm.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Charles, I am glad you liked our social hour. It is my favorite and a great image builder when a guest comes in and sees guests sitting in the lobby sipping wine and beer while munching on our snacks. Oh, and we have great music too! My favorite is French Cabaret on Tuesdays :)

When checking in at 2:50 we were told the room would be ready in 15 minutes. 30 minutes they finally had it ready. The hotel wasn't full do why not just give me another King? They finally did because they couldn't figure out the channel selection for the TV. It turned out that the guide was incorrect on the two listings in the room as well as the front desk. Poor breakfast selection, No attendant on site. Rooms average. This hotel falls at the bottom of the list of the many BW Plus I have stayed.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Harry for your review. I do apologize for the initial confusion with the channels but I am glad my staff was able to help you find your channel so you could watch the Masters. We have recently changed out all our TV's and on top of that our local cable provider realigned their channel lineups, thus creating some confusion. I am glad we were able to help you sort it all out so you could watch what you desired. We do have a full time breakfast attendant that helps us out with our breakfast. Perhaps when you came in to glance at the insufficient variety of selections and decided to skip breakfast she was out to the dishwasher or getting more supplies. As a BW Plus we are still only offering a hot, expanded, continental breakfast and meet and exceed all the requirements with 7 hot items to pick from. Perhaps what you were looking for is more of a full service restaurant with made to order dishes? I am sorry our selections did not match your preferences.

Our room was covered in ants! We were told to just keep killing them, there were too many to kill. The room had just been remodeled so there was no excuse. Front desk told us it was because it was summer! It was April!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dawn, we are very sorry for your experience. We were completely sold out and were not able to change your room at the time. We gave you an option of a complete refund and cancellation but you chose to stay accepting our discounted rate. We did not want to spray with you present in the room as that would jeopardize your health and comfort so unfortunately it was a situation with no good outcome, other then your discount. I assure you that we took care of the problem as rapidly as it appeared and now the room is ant free. I hope you can give us another chance on your next visit to Des Moines.

We stayed at the Best Western a couple weeks ago when in town for a concert. The motel is right off the interstate and is very easy to get to. It is also convenient for going into downtown Des Moines. Upon arrival the front desk clerk was cheerful and professional. She asked if we wanted a room on the third floor or first floor. She told us about the "Happy Hour" and the times for breakfast. We found our room to be in perfect order and very clean. The hvac unit was straight forward easy to control. Same with the TV, which was nice sized. The fridge kept our beer cold. There was no waiting for hot water. Really liked the flooring. Wish more motels would go that route. Breakfast was overall good, although real eggs and bacon would be better. The breakfast area was clean and neat. IF back in town for another concert, we will definitely stay again.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Steve for the great words about my hotel. I am glad you like our location and my staff. They work so hard to please and accommodate that it is nice to share your compliments with them. Thanks again and happy travels to you. When next in Des Moines don't forget to stop by.

The only reason not to rate 5 is: we requested a top floor room when making the reservation on Best Western.com and the person assigning rooms for the night ignored the request. Fortunately the hotel was not full and the night clerk could fix the problem but this shouldn't have happened in the first place. We were in room 304 and it had a door adjoining it to the next room so you could hear people talking and their tv. This wasn't an issue this time but could be. The hotel is convenient to the highway but there is no rooms not facing traffic so if road noise bothers you, don't stay here. Otherwise, the room was dark, quiet, comfortable beds, priced right and a convenient location. I would stay here again in a room without adjoining doors.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for the good words. We always try and accommodate guest requests and I am glad we were able to get you your top floor room as requested. Happy travels and come back when in Des Moines.

Pet friendly, too! Check in was awesome. Clerk was friendly, professional. Lobby clean and cookies available! Super nice clean room. Plenty of space, too. Extremely comfortable bed. Breakfast was pretty decent too, what made it even better and nicer, was it was served with real china places, glasses and real silverware, not plastic. Coffee cups were ceramic too in room! Such a nice touch! Would definitely stay again!

Nice facility and Helpful Staff. We stayed here twice approx. 1 week apart. Rooms were both nice. Actually, the second stay room was REALLY nice, (larger than standard) There is an odd and somewhat constricted entrance to the elevator and it is sometimes slow... but it will get there, be patient. Big plus was quiet A/C which helps block outside noise in Fan mode... This was a big plus as second stay was on a crowded night and noise blocking was important. Breakfast was pretty standard for B/W. Another plus was proximity to both a Cracker Barrel and a Mexican Restaurant named El Rodeo, (see review). Minor negative - No USA Today.

Attentive staff, ok breakfast, good pet hotel with outdoor grassy spaces to run. Pet rooms have no wall to wall carpet which is actually pretty nice. Convenient to freeways and very close to a really wonderful YMCA

Hotel staff was very pleasant and accommodating. The location was great with access to the Interstate, restaurants and gas. The rooms were clean and well maintained. A bonus was great chocolate chip cookies at the front desk. They also offered chili in the evening for guests which was nice.

I have stayed here several times and have never been disappointed. The rooms are clean and decent size. The front desk staff are always helpful. Breakfast is decent. There are several restaurants nearby.

Easy on and off the freeway en route to our destination! Comfortable bed, clean room, breakfast good with some hot selections. Staff was friendly and accommodating. We usually chose Best Western because the points earned each night add up to rewards such as a free night!

Very friendly staff, good location and very pet friendly. Breakfast helped make our early start quick and easy. Staff helped us find a very good restaurant for dinner. It is sometimes difficult to find pet friendly accommodations and this property is very welcoming.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear dog lover, thank you very much for your kind words about my property. Yes, indeed, we love our guests traveling with dogs and happily accommodate them in all our rooms. We only frown on irresponsible dog owners who leave their poor dogs alone for a whole day while they go off on their business. They miss you, bark and scratch... and please don't do that to them again. It is also inconsiderate of other guests who have to listen to the barking and costly since we impose penalties for such irresponsible behavior. Happy travels to you and your dog. Bark, bark.

Was very satisfied. Little things - like using real plates and glasses at breakfast was nice. Overall very comfortable, clean, friendly. I would recommend this hotel to anyone traveling either for business or vacation.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
thank you very much for the good words about my property. I am glad you enjoy our china and silverware, somehow food tastes better then from paper and plastic, doesn't it? thanks again and hurry back.

We stayed here for one night in one of the one bedroom suites. The young man at the front desk was very helpful, bringing us extra towels and pillows. The hotel was clean, although older. Breakfast was satisfactory. I would stay here again.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks for your review. We will pass on your compliments to our employees. All the best in your travels.

Work is taking me to DM regularly. This is my first choice of places to stay. Clean rooms, friendly staff and nice selection of breakfast foods. Relaxing social hour daily. It is easy to get too and close to interstate.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Marcia, thanks for your great review. We appreciate your regular business and look forward to seeing you again.

Would give this an average hotel. Room was clean, it was quiet. We were in a suite which in most hotels consists of at least a partition if not a door. This is just a larger room with a couch and second tv. So if you decide to both watch some tv to relax & watch different channels you have competing sound. CC did not work. Had read about issues surrounding breakfast and unfortunately they were true. We got there about 10 minutes before it closed and there was no hot food left except dry egg patties and a couple of greasy bacon rounds. And 5 minutes before time to close the attendant was there and quickly closed everything down even the juices. There were still some people coming in. She saw people come in, did not acknowledge them and just threw things out and moved on. We travel a lot and would rate this worst breakfast. Bacon rounds? Never seen elsewhere and just greasy pressed bacon product. Everything else was eh? Felt like generic everything.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your review, I am sorry you did not enjoy our limited breakfast offering. We would love to serve a gourmet breakfast to order but do not have the facilities to accommodate that complicated an operation. Likewise because of storage and food freshness we cannot keep it up for unlimited times to accommodate all the late guests and do have to shut the breakfast down at a certain time to meet local codes. I am sorry that you missed out on the majority of it by being a bit late. thanks again.

When you are greeted at the front desk like a family member coming home, you know you are in the right place. The staff throughout the hotel, even bumping into them in the elevators, had warm smiles and welcomes. I'm sorry to say that our 3 night stay kept us too busy to enjoy the Weds/Thurs 5-7:00 hospitality cocktails and appetizers but we never missed the afternoon warm cookies. Our room was cleaned every day and plenty of towels were provided. I had intended to swim every day, but visits with friends and attendance at the local Quilt Show kept our time at a premium. This hotel was excellent.

Excellent staff, clean comfortable room, bed was very comfortable, breakfast was good, nice presentation and high quality products. Easy accessible location from freeway but no traffic noise. Very good value and I would recommend to anyone traveling on either business or pleasure.

This is a nice Best Western. It had glass glasses in the rooms and regular (not disposable) dishes in the breakfast area. The breakfast was set out nicely. The hotel is conveniently located in a nice neighborhood.

This was a very good stay at this hotel. Price was excellent and the staff very accommodating. Room was very clean and we enjoyed the fact that preferred parking available for rewards members. A nice touch. Great location in the area and easy on/off the interstate. Would stay there again

Smaller facility, clean rooms, polite staff, comfortable bed, and decent free breakfast. Perfect for a quick business trip. Location is right off the highway and near a couple restaurants you could walk to.

This is the third time at this hotel. good location, average breakfast, clean, and reasonably priced. good hot tub and pool. will stay again. has social hours on Monday thru Wed. close to several restaurants. quiet

The staff member (don't have his name) cat check-jn was very professionaL, RECOGNIZED MY staus of Platinum and upgradewd us to a suite, which was very ni e. It was large, had two TV's (not that mattered a lot). The foom was very quiet, the bed was large and comortable. We slept well. Overall the property stood up to its brand, Best Western Plus) and could very well be upgraed to BW'S ELITE CLASS. We had large glasses available instead of those small annoying plastic glasses usually offered. At the breakfast, they had real glass plates, cups, real silverware. The whole place was really nice. I would always go back to that property. I only wish BW had more like it.

The checkin rep was very uncaring, unhelpful and lackadaisical providing service. Complained that he only worked on Mondays and hadn't been trained in the basic functions of the hotel, like the proper working of the TV/remote. Was changing my room but did not have the heat turned on in the second room. Would not allow a channel to be changed in the lounge! Would not allow my motorcycle to park under the overhang out of the rain.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Ward, thank you very much for your review. I am sorry that you did not like our policy about parking your motorcycle under our porte cochere at the entrance to the hotel. While it would be convenient for you it would interfere with every other guest checking in that night and checking out the next morning and that would be grossly inconsiderate of all others would it not? For rainy days we provide courtesy umbrellas to allow people to park their vehicles and then make their way back inside, but I understand it would not work in the case of the motorcycle. I am sorry that set a bad precedent for the rest of your stay. Thanks again and I hope you can stay dry on your journeys.

This place had great reviews and they are right. A great stay: comfortable, secure and nicely appointed. Great price as well. No need to look any further if you;re planning to stay in this area. No complaints whatsoever.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you so much for your great review. We always strive to offer great value for our services and frequently compare ourselves against our competition for pricing, thus sometimes our prices change several times a week. Thanks again and happy travels to you.

The location of this hotel made a convenient overnight stopping place for our trip to Minneapolis, and it was a easy trip the next day to travel onto Minneapolis. From the off-route location of this hotel is was quite easy for us to return to our northern travel route the next morning on I-35.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your great review. I am glad you like our location, we are indeed located at the crossroads of America, where interstates 35 and 80 meet so whether you are traveling New York to San Francisco or as in your case from Minneapolis to all points South, you drive right by our front door. Happy travels and we are looking forward to hosting you again soon.

The room was very nice. We had 2 queen rooms, a table with 2 chairs, 2 luggage racks and plenty of space to put your other stuff. The bathroom was a little small but the shower was fine. The breakfast was not up to par. The eggs and bacon (very thin rounds) would make a poor copy of an Egg MacMuffin. By themselves they were poor at best. There was no real butter and the fruit was canned. They did have waffles and whole apples and oranges. I was there at 6:30 and they ran out of coffee. The others in my party came down at 8:30 and they were out of coffee, oatmeal, and eggs.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. As a small Limited Service hotel we only have the limited breakfast area and choices. While it would be nice to be able to offer steak and eggs served to order we neither have the space nor ability to deliver, thus necessitating a limited self serve menu model. That requires a bit of patience on the part of our guests so we can replenish the products and dining places in the breakfast room can be available. We appreciate your patience in this matter. Happy travels

Nice setting and decor. Quiet area. Only complaint is the breakfast. Not enough seating area, out of coffee and oatmeal. Canned fruit. Orange juice is good. Eggs and biscuits not hot. Internet access is good, bedding comfortable.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your review. With a limited service model and its value to the consumer we are constrained by space limitations and while we meet and exceed all seating requirements for our number of rooms it does require patience on the part of our guests to wait till others are done. On the other hand the popularity of our breakfast choices speaks to its popularity, thus the high demand for seating. We appreciate your patience in waiting your turn till space becomes available. Thanks again and happy travels to you.

Traveled quite a distance to get to area for an expo in the area so we were quite pleased that the staff was friendly, and very accommodating. The rooms were very clean, so for a one week stay it was very pleasant and comfortable. The staff was quite accommodating for my mother and I and my employees. If we come again for this expo we will definitely stay here again! Mahalo!

My stay, at Best Western Inn & Suites in Clive, IA, was outstanding. Accomodations were clean, comfortable and attractive, as well as generous (was upgraded to suite from standard since I am Platinum member). Great value in cost also. Will definitely stay here again.

Overall good experience. Front desk staff very pleasant and efficient. Room was clean, beds were great and it was VERY quiet. Expandable arm mirror was a nice touch. There was no WiFi while we were there and the chairs at the table were hard, not too comfy. Didn't take time for breakfast in the AM, but area was very small.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am glad you like our little make up mirrors, they are appreciated by the ladies and frequently mentioned to the staff. I am sorry for the temporary outage but we fell victim to a cut line that took the whole neighborhood out for about four hours. The line is all patched and the internet is back, what would we do without it right? Thanks again and happy travels to you.

Had fresh cookies upon arrival and coffee available. Came back Saturday afternoon after shopping and our room had not been serviced. Breakfast items were not kept up as well as on previous visits. One gal in the breakfast area looked very disheveled. The second morning their was a fight between some of the co-workers right in front of us as we were eating breakfast! One gal was using profanity and went storming out. No guests should have to hear that, and it didn't seem as though anyone was doing anything about it! There was a guy sitting behind the desk and didn't move or offer an apology. The gal behind the desk only apologized after I told her it was ridiculous what we just witnessed. We have really enjoyed this Best Western in the past, but they need to improve some things or we will go elsewhere. Towels were small and scratchy. Did sleep well. Also took the guy 20 minutes to do our bill when I gave him gift cards we had.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am sorry that you had to witness a bit of our "back of the house" drama in the lobby. As any organization based on people we are also subject to tempers, drama and unprofessional behavior. I am sorry that we were not able to control our employee's outburst and you had to witness that. I am sorry for having missed your room for housekeeping, there was some misunderstanding in regards to a "do not disturb" sign, and we apologize for not interpreting it correctly. Thanks again for staying with us and we hope to see you again when we can impress you again with our service.

Good Service and a Friendly staff. Offered a Good Breakfast with glassware as the dinning utensils. The Hotel was clean and it had a good atmosphere. It also has an easy access to HWY 35. Plus there was a QT gas station and a Cracker Barrel restaurant within two blocks. We will be staying there when we return.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
I see you are yet another fan of our Cracker Barrel restaurant nearby. The best time of the year to enjoy it is on a frosty evening, when you walk the quarter mile there and enjoy the ambiance of the real fireplace with its warmth and crackling logs, that makes for an unbeatable dining experience. Thank you for the kind words about my property and we will be looking out for you again soon.

NOT A BABY/TODDLER FRIENDLY HOTEL!!! They did not have a crib or high chair. We stayed at several Best Western Hotels on our trip and this was the only one that couldnt accomadate our 2 year old. We thought that all BW have similar standard but we were wrong.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Parent. I am sorry for not meeting your expectations, but in the case of baby gear there are no standards and mandatory equipment such as ADA, and parents are encouraged to check about availability of such equipment upon making the reservation. We certainly welcome families with babies in our hotel but do not claim to provide baby equipment and do not advertise so. We do not provide it for reasons of frequent recalls of equipment and liability issues. A baby's health is way too precious in our opinion to entrust to faulty equipment and improper operation by untrained staff. I hope you can understand.

Room is excellent other than they need to discover fabric softener for towels. Stiff like cardboard. Lighting over vanity so low can hardly see face closely to shave. Imagine women have fits trying to put makeup on. Better program listing on TV channel guide. Makes no sense. You half to hit every channel to see where you are. Breakfast good.But do not allow to take to room. Need paper plates. Workout room Ok, But no proper air ventilation. Very hot. One elevator in hotel. With 3 stories often times full, along with housekeeping using it as well. Good luck. Use the stairs.

I would stay here again in a heart beat. The hotel was very easy to get to and very quiet. We did not have breakfast here but it looked good. good place to stay. The staff was very helpful and ready to answer any questions.

Very clean and well furnished room. The staff was very professional and courteous. One of the best hotel stays I've experienced in the past year. I would definitely recommend this hotel to my friends.

The entire staff were very friendly and helpful. They went out of their way to make our stay comfortable and enjoyable. The room was outstanding and the bed was awesome. It also had a jazzes tub which my husband totally enjoyed.

Very nicely decorated, modern but tasteful colors, actual real wood floors in elevators, lobby, and entire 1st floor rooms (for pets). Breakfast not fantastic, but quite adequate. Kathy at front desk just the best! Kids running in halls late, but what are you gonna do? Hot tub a little weak on jets, but overall my wife and I were quite impressed and pleased and will make this our "go to" in Des Moines! Clean, friendly, everything worked, and unusually large rooms - almost suite-size w/ hide-a-bed in sitting area. Highly recommend!

The room was clean and beautiful. The bathroom was large and well lit, and there were mirrors you could get close to. The big negative, for us, was that the air conditioning unit kept waking us as it cycled on and off, and setting it to "FAN ON" didn't solve the problem.

Clean, handy to freeways, quiet. Good breakfast. Helpful staff. Nice pool, adequate workout room. Included wifi. We only spent one night here but found it to be a decent value. Paid $139 for 3 adults including taxes. Was on ground floor but had a stomper overhead. Laminate floors contribute to noise transmission, but rude folks always prevail.

Nice hotel. Great location and friendly staff. Great internet. I was connected all day while I worked and didn't experience any issues. Breakfast was included which was a plus and the social hour during the evening was appreciated after a long day. Nice size rooms

A nice motel, clean and comfortable rooms. Our biggest gripe was there were no 1st floor rooms and the sole elevator was painfully slow, and always in use as the motel was packed. We wound up using the stairs which our ancient dog did not appreciate. Good dog walking area. Free wine at happy hour which hit the spot. We recommend this motel.

Pet Friendly and the pet friendly room was very nice and good size. Managers Happy Hour was a nice surprise and we took part in that. The morning breakfast was very satisfying and well presented. The hotel was situated just off of I-80/I-35 in Clive, Iowa and worked out very well for our traveling. I would highly recommend this property to any family traveling.

Nice looking hotel, with people who wish to please, but the arrangement of guest room amenities and the breakfast area set up are not at all efficient and are actually downright awkward and confusing.

We've stayed here several times and each visit is a treat. The upgrade was a pleasant surprise and the room was spacious, beds comfortable, with breakfast the next morning top notch. The room had two TV's--the one in the living room area had garbled sound quality, which made use of that room difficult. The staff person was delightful over the phone when making the reservation and in person when we checked in. Looking forward to our next stay.

We were there for 2 days and had a wonderful time. Internet was in & out a couple of times. Offered a social hour mid-week, which was very much appreciated - snacks, beverages, etc. Would definitely recommend staying here.

Stayed at this Best Western heading east on vacation. The motel is a little tucked away near the freeway and can be challenging to find the parking lot. It is in a location that seemed very safe and secure. There were no problems with check-in Positive: -Staff seemed very pleasant and willing to help. -Rooms had hard flooring which made the rooms clean. -Large whirlpool tub. -Air conditioning worked well. -Breakfast was standard but area was clean and well maintained. -Wifi was strong enough to stream Netflix. Negative: -Walls are a bit thin. Loud noise from conversations could be heard past midnight. Prices in most of Des Moines seemed very expensive and while this is still pricey for a Best Western, it did seem like a step up from standard. If I'm in the area I would have no problem staying here again.

Location perfect for us and entire stay was nice. Free room upgrade was a pleasant surprise at check-in. Breakfast and pool area were clean. Only negative was the staff's odd lack of interest in assisting us in getting booked into another BW hotel further along on our trip.

Room was clean. Sink needed thorough cleaning. The breakfast needs to be fixed. Bacon rounds were burnt & greasy. Eggs not tasty. Stayed at Best Western's many times but this one may change my mind about staying again. Steering clear of them for awhile.

I stayed here two nights over a weekend and had a pleasant experience. Great location with a two places to eat within walking distance. The room was clean and the bed was comfortable. Nice size television in the room! My only issue with this hotel was the business center is a table next to the front door in the lobby and there are no laundry services available.

I stay at this Best Western several times a year, when I am visiting Des Moines. The staff id very friendly and very accommodating. Rooms are very clean and well maintained. If there is a problem during your stay it is corrected immediately. I use this motel as a barometer for the others that I stay at. If you are searching for a place to stay which is dependable consistent and very customer oriented this is the place!!

we had a pleasant one night stay. Just passing thru on way home from fishing. Room was adequate, ac was a little noisy. Breakfast has many choices and not bad tasting. Love the waffles. Front desk manager was very friendly and helpful

very nice hotel. Lovely rooms, very comfortable beds, easy on-and off-highway access. Had happy hour, which was very enjoyable. They provide actual crockery on which to eat your breakfast/happy hour instead of cheap plastic/paper which was a pleasant discovery. Very nice place

Rudest night check in lady. We were interrupting her TV show, and she tried to run our credit card for double the room rate for a "deposit". She finally ran the card for the correct amount and told us if we smoked in the room, she'd hunt us down. Broken elevator with my wife and daughter stuck inside for 5 minutes. Absolutely the worst hotel stay in 25+ years. Cannot stress enough...do not stay here!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, I would like to apologize for not meeting your expectations. Payment and credit cards are always a delicate subject when a card will not authorize and an alternate method of payment has to be provided. I apologize for my employee not being diplomatic enough and sensitive in communicating that to you that would not offend as it clearly did. She did, however, have to fulfill my requirement for securing payment for the room and a deposit, thus her insistence on alternative methods of payment when one failed. On top of it as you discovered we had to deal with a case of vandalism in our elevator. A guest destroyed our control panel in the elevator by unloading their frustrations on it, thus disabling it from inside the elevator. Emergency elevator services were called and the situation was remedied soon thereafter. Those volatile emotions never bring about good results. I am sorry you were the first one to discover that. Again, I am sorry your stay coincided with this "perfect storm" of bad impressions.

We were a family of four driving from the east coast to Wyoming. Being light sleepers, our main concerns are cleanliness, and quiet and dark for sleeping. I was impressed with this Best Western. No carpet - hardwood floors and real wood doors. Fancy folded towels and washcloths greeted us. Neatly laid-out cups and glasses - real cups and glasses, not plastic. Separate sink from shower/toilet area. Real dishes at breakfast, not plastic and foam. Quiet, and comfy beds. Enjoyed our stay and did not want to get up in the morning! Whoever makes up the rooms really takes care to make it neat and welcoming.

This motel has a policy of double charging your credit card for your stay plus a $100 deposit for possible damages. The breakfast was great and the room comfortable, but their charging practice is obscene and they don't tell you what they are doing.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry you misunderstood the accounting on your bill but I will be happy to explain. Third party websites use their own cards to pay for rooms so unless we ask for the guest credit card at check in we have no security against unpaid charges, damages etc. If we ask for the card we need to know it is a good one so pre authorizing, simply checks that the balance to cover minimum overages is there. Once you check out and there are no such charges all extra funds are released back onto your card. I am sorry you are not aware of this but it is a commonly practiced standard in hospitality. In your case we certainly did not double charge your account and you can see that in your statement.

We thought the hotel in general, and our room, were very clean,neat and updated. Breakfast was ok and service was good. The price competitive for the area. (All Des Moines is kind of expensive). The hotel is nicely located so easy on/off either 35 or 80. Right by The Cracker Barrel.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for the wonderful review. I am glad you found our accommodations clean and comfortable. We are indeed located conveniently right at the intersections of the nation's two biggest Interstate Freeways, 35 and 80 and the Cracker Barrel is right next door. That is certainly my favorite place for breakfast. Happy travels to you and hurry back.

Nice hotel for a group stay. Good breakfast in the morning. The hotel was clean and staff was friendly. Good our luggage to our rooms in a timely manner. I had a king room. Room had flat screen television. The most interesting thing was the "cube" outlet on the night stand. Could plug in many things!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for the review and for noticing our little "cubes" as you put it with the increasing number of electronics those outlets need to be plentiful and handy. I am glad you liked it. Happy Journeys to you and come back.

The hotel was well located, room and bedding were clean, rate was average for this chain and location. Lots of restaurants close by. Breakfast was OK. The public areas were well taken care of, but there were some housekeeping/maintenance issues that needed some attention; the toilet seat was wobbly, there were cracked tiles in the bathroom, the door frames in the bathroom were painted metal and were rusty and chipped on the bottom. Nothing to keep me from staying here again, but issues I would expect housekeeping to report.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you foir your review. I am glad you enjoyed our hotel during your stay and you will be happy to note that we are starting on re-tiling all our bathrooms this fall and summer, and the colors will be different too, but will keep that a surprise. Thanks again and happy travels.

The hotel staff, especially Jessica, was extremely professional and seemed happy that you choose their hotel to stay in. I use the phrase, their hotel, as that is how they made you feel, almost as if you were a guest in their own home. The room was very clean and comfortable, as well as the reception area and outside grounds. In short I was very pleased with my stay at this hotel and would recommend it to anyone.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Michael for your wonderful review. I will certainly pass your praises onto my staff. That will be rewarding as they try very hard to earn your business and a kind word such as yours goes a long way to keep up morale. Happy travels to you and we certainly hope to see you back.

Closer to other amenities and easy to get on and off of interstate. Had hot breakfast, great if on the run. Front desk staff was friendly, very helpful. Did hear doors from time to time in night, but think family was split between 3 rooms surrounding my own.

Had issues with the check out process. Confirmed a 4 pm check out for additional $40 charge. Hotel staff came by room twice between 12 and 2 pm to see if we were leaving. First time they knocked, second time they didn't and came in at a very inappropriate adult time, it was embarrassing. Room was very nice but no hot water from 8 am to about noon either day we stayed. Also, when I got my statement they charged me $150 for that 4 pm checkout instead of $40 per their website policy. Not happy! Waiting on management to contact me back.

Bathroom needs updating badly to stay current with the competitors. Noisy at 2AM in the hallways and staff did not deal with it. This is not your normal Best Western Plus location and it's too bad because of the great location near restaurants and highways. Right next door is a newer Hampton and it was packed.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Bob, thank you for your review, although you may have mistaken us for another property as our bathrooms are newly renovated and there is no Hampton anywhere nearby us. The closest one is a mile and a half away at a different freeway and exit. Nonetheless thank you for sharing your opinion and happy travels to you.

Just to be fair I will start with what I did like about this hotel. Clean, safe neighborhood, and friendly staff, all the things that you want in a hotel. Off to a great start I'd say right?? Well..... You can be the judge of that. A month ahead we reserved a block of rooms 8 to be exact, this reservation was good until May 11th right, well that's what we were expecting, but no not the case. There are a couple of slackers out there so last minute happens with us a lot. So May 11 rolls around and they want to make their reservations made call in and what do you mean that expired at midnight today is May 11 so we should have until 11:59 pm to make the reservation, right? Nope first problem, no big deal use the right words and fixed it. Reservation made and all is good again. The big day comes so excited!! We finally arrive and start the check in process all is good there too. We get into our room and yes it is clean, thank you Tiffany you did a great job. That being said normally when you stay multiple nights and they come clean your room they NORMALLY take the trash right?!? Umm no they made the bed that's all. All the trash still there. Our friends had a dog along which it okay by hotel policy but you can't leave them in the room alone ($100 fine) you can't take the dog with you to get breakfast and you can not take the dishes back to your room. All things they will tell you but do not offer a solution for a problem. All in all a good hotel just confusing rules.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Jbarnee, thank you for your review. I am glad we were able to overcome the "heartless" technology and take your reservations even after the computer closed out your block. I am sorry for the omission of the housekeepers in missing your garbage and let me explain about our pet policy. While friendly to our dog owners we ask that they stay with their animals at all times. As you will notice even from some reviews here, dogs left alone in rooms bark, disrupting stays of other guests, therefore it is only fair to ask all dog owners to be responsible and considerate of others, thus the policy. As all privileges, pet ownership also carries responsibilities and we ask that the dog owners recognize that and not inconvenience others, even if it means more complicated breakfast logistics as you pointed out in your review. Thanks again for your thoughts and happy travels to you.

Very nice place. We were on our way to Kansas City and decided to break up the drive. The hotel is located in a very nice area. A number of restarants near by. We went for a walk, was a clean, safe area. We would return again if in this area.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am glad you were able to enjoy our neighborhood and were able to take a walk on some of our greenbelts. It is certainly unique to have those many available so close and we pride ourselves in their proximity to us. Keep on walking and happy travels to you.

The room was clean and the bed was comfortable but there was a lot of road noise from the freeway. In the morning we had no hot water at all. The front desk person told us they were having problems with their circulation system and compensated us for the inconvenience. The breakfast was minimal.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Mark, thank you very much for your review. I am happy to let you know that all the water problems have been resolved with the addition of updated and more powerful equipment and now we can supply infinite hot water to all our guests. Thank you for your understanding and happy travels to you.

We had a group of 27 that overnighted at this hotel on a Friday night. Very accommodating. Staff promptly delivered luggage to our rooms. Rooms well appointed. Bed was in good condition, microwave, refrigerator and coffee maker in the room. Flat screen television. I really liked the "Cube Shaped" outlet on the nightstand where you could plug in 4 items at one time. Breakfast was good on Saturday morning.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Bonnie, thank you for the wonderful review, we always enjoy hosting groups at our hotel. Thank you for noticing our little cubes, they are certainly a convenience for your electronics when in bed, you don't have to reach behind the nightstand or unplug other appliances such as the lamp or clock. In fact you can plug in up to three additional devices and surround yourself with charging technology while you sleep. Thanks again and happy travels to you and your group.

A very nice surprise to find a very newly decorated, clean spacious room. The room felt like the hotel was brand new. The lobby area and pool area also was comfortable and update. Did not use or see other parts of the hotel. But what we saw was well taken care of and updated. Breakfast was on the high end of typical free breakfast. It was a nice surprise during our cross country trip. I only hope we get this lucky again.

Clean rooms, nice decor and the staff was nice! In a very clean part of town. I would stay here again. We wished we could stay more than one night. The breakfast was pretty good too. Cozy room with a fridge and microwave.

We enjoyed our overnight stay here. The suite was exceptional; I especially liked the sitting area with a comfortable couch and extra TV. The breakfast was good and between 5-7 (Mon-Wed) the manager's reception served complimentary snacks, pizza and beverages; a very nice touch. Everyone on the staff was friendly. Easy access off the freeway and several restaurants nearby. Also close to good walking trails.

Top notch in every way--bed was comfortable--snacks and drinks from 5-7 was a great idea--breakfast was very good. Price was in line with other motels. The room was clean and neat and the staff was helpful. We would stay here again.

The room was very large, very clean, and very quite. The bed was extremely comfortable. The suite had two TVs. The water pressure and temperature in the shower was great. If in the area again, we would stay there.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Darla, thank you very much for your kind words about my property. We certainly strive to please and we are happy you enjoyed our new mattresses. All the best and happy travels.

We have stayed at over 17 different BW properties over the past couple of months, because of our schedule, and we truly have to say, this is by far one of the classiest BW properties that we have stayed at. The rooms are immaculate and the breakfast, as well as your rooms, you have real glasses and real coffee mugs, not paper. The plates are stylishness and enhance your experience. We did have a small minor issue with our refrigerator, and the night manager, Barb, came down and replaced it immediately. The evening person, Phil, was very awesome and informative. We have had the opportunity to speak with the owner, Artur Golebiewski, he very proud of his hotel and made sure our stay was up to the very high standards he has implemented at his hotel. We highly recommend this beautiful BW property and look forward to a return visit when we are in the area again.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for noticing our efforts to make your stay pleasant and enjoyable. All the best in your travels and hurry back.

Great hotel. Had no issues and everything was as expected or better. Full breakfast was typical. All around good hotel. Check in and check out went smoothly. In a good area with a short drive to many places to eat. Will definitely stay at again when in Des Moines.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your good words about my property. I am glad you were able to enjoy our amenities and the location. All the best and happy travels to you.

Convenient location just of I-80. Staff was very nice. Pool open 10-10p. newer or remodeled hotel. in very good shape. stayed in large suite, very good size. kitchenette. rooms were very clean and staff friendly. breakfast typical.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks for your great review. Yes, indeed we pride ourselves at being very conveniently located right off the freeways yet right between all the retail and service businesses needed for a busy traveler such as shopping and dining. Happy travels and hurry back to us.

We were on travel with a new pup that we had just picked up and had been on the road for several days.The amenities for having a pet and staying in a hotel were excellent, the staff was polite and helpful and highly recommend for your travel plans.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your kind words about us. Yes, we love dogs and their responsible owners and gladly host both. Happy travels to you and your new pup.

This hotel is affordable, clean, smells good, free cookies, great pool, great workout room, very friendly staff, comfy beds, free wifi. What more could I ask for?! I am a picky person and I believe I picked the best place to stay at the best price in Clive!

Friendly comfortable environment for business and pleasure. Clean. Full breakfast. Rooms are up to date and a nice size. Safe area for walking. Close to shopping and dining. Great price for the great services.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Gina, thank you very much for your wonderful review. I will be sure to share it with my staff and we wish you happy travels. We hope to see you back in Des Moines before not too long :)

In town for nearby business. This hotel was convenient, clean and comfortable. The staff were friendly and helpful, the room was clean and well maintained. The breakfast was good as well The only minuses, the bathroom lighting was kind of dark, and we ran out of hot water twice, though we did get a discount because of this. Several good places to eat nearby.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Stephanie, thank you very much for your review and the nice words you had to share about my property. We strive to deliver superior cleanliness and service every time and it is nice to read that it is noticed. I am sorry for your inconvenience of having to wait for the hot water. We hosted twenty some rooms of young athletes all having to shower at the same time in the morning and even our brand new boilers couldn't keep up with that demand, fortunately the wait was not too long and we appreciate your understanding. Happy travels and hurry back.

Very nice. comfortable bed. Very clean room. Breakfast had a lot of good options and food was good. Nice location just off freeway. Friendly staff. Accomodations for pet and liked the laminate flooring in the hotel room.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Susan for your review. I am glad you like our breakfast, we recently added a lot of "custom" options to our selections so that guests can make their own "gourmet" yogurts, waffles and make their oatmeal as original as they wish. Thanks for noticing our wood floors, they are a great addition to our new "clean, allergy free" offering and invite a lot of good comments such as your. Thanks again and have a wonderful journey. We hope to see you again sometime soon.

This is a really new hotel and is very comfortable and convenient to the highway and the city. The breakfast room was great and the beds and room was perfect for a good night's sleep. We were close to several restaurants and even though we were close to the highway, the room on the 2nd floor was quiet.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
James, thank you very much for your kind words about my property. I see you did notice our convenient location. I always claim that we are luck enough to be at the "crossroads of America", where I 35 and I 80 cross. If you are traveling from New York to San Francisco you come by us and if you are traveling from Minneapolis to Houston you come by our lobby as well. Hope to see you again.

The hotel was very clean and appeared upscale without the price. Good location for restaurants & shopping and easy to get to. Breakfast area had many choices and was delicious! Kids enjoyed the swimming pool. The front desk was helpful and informative upon check-in.

Would not return to this Best Western. Usually friendly service, I believe in efficient check in but I felt too rushed with no one else in line, staff was not your typical friendly staff. Seemed uncomfortable possibly because I am a minority, but not sure. Breakfast meat was cold. Location was OK, rooms were stuffy but clean. Front desk at least the lady that checked me in needs some training on customer service.

This place is really nice. It has a nice modern feel to it. The rooms are really nice and the beds are comfortable. One thing I really like is there is actual dishes and silverware for the breakfast. None of that throw-away stuff. Overall, this place is really nice and it's in a really nice spot. The price is also really nice.

I needed to stay overnight in the Des Moines area but had no idea which hotel I wanted. I knew I wanted one close to I-80, so I just started searching and found this Best Western. No one answered the phone when I called, but it was easy to make a reservation on-line. Turns out I lucked into a great place to stay. The clerk was so nice when we checked in that night, and directed us to a spacious, clean, attractive suite. When we later went out for dinner I told him how much we liked the room and he said he had upgraded our room! I don't know why but it was wonderful! The hotel was quiet, smelled nice, and offered lots of hot or cold breakfast food. Plus the beds and pillows were very comfortable. I will choose this hotel now every time I have business in Des Moines.

The room was spacious, clean, and well-appointed. The real surprise was that there were REAL DISHES at breakfast and in the rooms. And real silverware! None of the plastic and paper stuff. And the breakfast was good, too. They also had snacks, beer, and wine in the evening. The staff was really friendly.

It's clean, convenient, and reasonably priced. For me, Best Western is a reliable standby when traveling. If you are passing through the Des Moines areas, this is located close to the expressway and is an easy stop for a good night's rest.

The customer service was great! They offered a social hour in which the front desk agent kept stocked at all times. The Double Queen room in which I stayed was very nice - hardwood floors, no scratches. Not a plastic cup in sight - all glass - for water and coffee. I definitely recommend this property.

Friendly staff, family friendly, pet friendly, great breakfast, super location easy to get around town. I stayed here with my family and we enjoyed the pool and the hot tub as well as the breakfast the next morning!

The hotel is a great value and offers a warm comfortable environment. The staff is helpful and friendly. The small workout area gives you what you need for some exercise and there is a pool available as well although I did not use the pool. Breakfast was good and a pizza and wine bar was available after work. How great is that! Oh- The cookies are great too.

We stayed one night on a quick trip to Des Moines. Overall we had a very good stay and an excellent price. Check in was really quick and our room was ready a bit early. The lobby area, breakfast area and pool area are all immediately noticed when checking in. All were well maintained. A nice sitting area with TV and faux fireplace was available. Our room was in good condition. It appears there was a move to earth tones so the room was a bit dark, however there were plenty of lamps and plug ins. Also, the furniture was more of a blonde finish which lightened things up. The comments in other reviews about the bathroom being dark are spot on. It was clean and large but the bathroom walls were a dark purple. On Mondays-Wednesdays management offers a 5-7pm greeting in the lobby. Some pop, wine, beer and various snacky things. Not fancy but a nice touch. The room was large with a sofa sitting area, fridge and microwave. The only noise I noticed was some freeway noise but manageable. Breakfast was typical with cereals, yogurt, pastries, waffles, etc. The one very surprising thing to us that breakfast was served on real plates and with real silverware, a nice touch. Our room, 314 was directly off the elevator and right by the ice machine. There was absolutely no noise and it was really convenient. King size bed was comfortable. Our checkout folio was in my e-mail in the morning. This hotel is just off the interstate at University Ave. If you are going into Des Moines and out to the Jordan Creek shopping/dining area this a great location in between. I felt we had a very nice room and an excellent price..

Great hot breakfast options! Our only disappointment is regarding crib availability. We booked our reservations online, I verified that the amenities included a crib. After booking the reservation, I called to request a crib and was told they did not have any. This was the primary reason we chose to stay at the hotel. We very much enjoyed the stay but the website was inaccurate in stating they offered cribs as an amenity, this is an important feature to families with young children.

The rooms are nice. The bathroom in our room was dark and hard to see in the mirror. We had a Jacuzzi in our room which was nice. They are very accommodating for pets. The breakfast would be better if the food was a bit warmer, not a fan of cold eggs. They had a light supper on which was very good.

we had a wonderful stay at this hotel. great room at a great price. we had our small dog with us and they put us near an exit without us having to ask. the staff was very friendly. it was a quick overnight, so no time to enjoy the pool or fitness center.

Blood stain and body fluid in bedding. It seems that bedding was not changed from previous occupant. Previously stayed in this location without any problems. Requested reassignment of another room due to the lack of housekeeping personnel. The second room had a problem with the TV set. The front desk attendant was not of much help.

I have stayed in several hotels in the West Des Moines area while visiting my parents and this is the best hotel by far I have stayed in. Rooms were very clean, the hotel has an indoor pool & hot tub. They offer a free light breakfast which includes yogurt, waffles, fruit and juice. The hotel is located right off University Drive, so it is close to Jordan Creek Mall and several dining options such as Rock Bottom which is less than a mile away. You could also walk to the Cracker Barrel and a Mexican restaurant if you like. I will stay there again when I am back in town.

The Clive Best Western was conveniently located for a family visit. The rooms were clean and tastefully decorated. The laminate floor was a good choice for a dog friendly room...wish I would have brought a dog bed. Good breakfast choices plus a pool and fitness center which we did not use.

Beware!! We found out after the first night that our lock to our room wasn't working. No key required! They were busy at the front desk so we had to use our deadbolt while we were sleeping. Went down the next am and Kathy says "oh yes, that happens sometimes to the rooms". They clearly know there is an issue with their room locks but aren't bothering to fix it. Beware of you plan on staying here!!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Kari, thank you for your review. I am sorry for your impression of being in a room with a non functioning lock. Let me explain what happened, When the door is not closed all the way it sometimes gets stopped just before the bolt engages the strike in the door frame. What Cathy did and referred to in her comment is just that, the automatic closer on the door was not strong enough to pull it all the way shut and thus locked, and the door had to be pushed that last little bit. That is what she helped you with in the morning. She did not imply that our door routinely don't lock as you misunderstood. Nonetheless we changed out the door pull and checked out the lock and now everything works great. Thank you again for pointing it out and happy travels to you.

This is the cleanest and most accommodating pet friendly hotel in which we've stayed. It's our go-to hotel on trips to visit family and friends. We've always gotten a first floor room convenient to the pet walking area. Some of the pet rooms have smooth surface flooring, which is a great idea for dog rooms and seems much cleaner than carpet. Restaurants are just a short walk across the parking lot, a feature we greatly appreciate after a long day in the car. Staff is friendly and helpful and is always eager to visit with our therapy dog.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for a wonderful review. We certainly are very fond of our guests with their dogs and have recently converted all our downstairs rooms to hardwood floors and also installed a "doggie bag" dispenser just outside on the pet exercise side of the hotel. Woof Woof and hurry back.

location is convenient for visiting family. on this trip we also included our son and his family and found the facility answered all of our needs. staff is pleasant and always there to help you. breakfast has enough food to satisfy everyone.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for a wonderful review. We are proud to host you every time you come by our way. All the best in your travels and we hope to see you back soon.

We had reservations for almost a month but when we went to check in, the desk clerk informed us that cats are not allowed in the rooms. I had mentioned in my reservation that we had a dog and a cat (misspelled coat). Unfortunately, we had to cancel and look for another place to stay. Fortunately, LA Quinta was next door and welcomed us...including our cat. I wish the hotel had specified on their website that cats need not apply.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, thank you very much for your review. All websites that we control expressly say we allow dogs and for other species to check with the property directly. It does not make sense to list all the pets we do not accept such as cats, birds, snakes etc, as that would be a lengthy list and we would surely miss some species in our list. As a responsible cat owner and lover you are aware of the restrictions of the hotels and cannot assume that your pets will be welcomed everywhere you travel just because it says "pet friendly", because then how would people with miniature horses feel, they are pets too, right?

This hotel suffers from being next to a freeway. We were very kindly upgraded to a suite but the room suffered from light pollution as none of the doors fitted properly! The breakfast offered was the poorest we encountered on our road trip. The location was Ok for restaurants etc but was some way from Des Moines town. The best relatively local sight was Salisbury House which would be well worth a visit.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, thank you very much for your review. I am glad you enjoyed the upgrade to a suite and I am sorry for exposing you to the treacherous light pollution sneaking in through the cracks in the doors from the hallway. I have never encountered that complaint so will get together with our staff and see how we can address it. I am sorry you did not enjoy our breakfast, perhaps a full service restaurant is what you were looking for because our offer of waffles with strawberries and cream, do it yourself oatmeal with Brown Sugar, raisins, cinnamon, blueberries,crushed almonds: do it yourself five flavors yogurt with the above ingredients, our three cereals including gluten free, our three selections of milks, including almond, lactose free one, our two fresh juices, our selections of apples, oranges, peaches and pears, cappuccinos in chocolate, french vanilla and pumpkin flavors, our multiple hot teas, fine, fresh brewed coffees in regular and decaf, our hot sausage links, biscuits and gravy, egg omelettes, white and wheat breads, fresh croissants, muffins and danishes all served on white china and attended by our full time breakfast help, do not meet your criteria, but it is the best we can do in our limited service capacity and offer it free to all our guests. Thank you again for your kind words and happy travels to you.

I was here unexpectedly due to car repair issues. The staff was absolutely friendly, helpful and just helped make a not-so-great situation a little better. I was concerned about noise issues with the interstate nearby, but never heard a sound. Upon check-on, the desk clerk (so sorry I can't remember your name!) proactively asked if I wanted a room not on the first floor (just for added safety as female traveling alone). I thought that was a nice thing for him to mention as I didn't really even consider that (not that there was any concern in this area). I appreciated that! He also provided an upgrade to a suite with couch/refridge/micro since I was a Gold Crown member (or maybe he just felt bad for me after I told him my car ordeal!).They have a generous happy hour (two hours!) in the evening with wine and soda (maybe beer?) and snacks too. One night there was a huge crockpot of meatballs and the next night, some hot pizzas on a warmer - plus pretzels, snack mix, cookies, etc.The hotel is in great condition and they were putting in hardwood floors in the first floor rooms - very pretty from what I could see when walking by them working on them during the day! Every time I walked in or left the hotel, I was greeted with a smile and a hello/goodbye. The housekeeping staff (Lori and others), were very nice and wrote me a note saying "welcome back" after I checked-out and then had to re-check back in later in the day - nice touch!! The owner is an active participant in the daily operations and I saw him showing an employee how to do something at the desk. He was smiley, friendly, and you could just see he has a good relationship with all his staff. The area (Clive) is great - lots of restaurants/shops close by. I will ABSOLUTELY stay here again the next time we pass through Iowa! THANK YOU EVERYONE!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Kelly for a wonderful review. I am glad that during your unfortunate delay in your travels we were able to host you in our hotel. We certainly enjoyed your company and hope that everything went well with your troubles and you were able to continue on your way back home. Thanks again and come by anytime you are passing by Des Moines, we would be always glad to have you.

The service and room overall was solid. I enjoyed the Manager's Reception from 5-6pm with its snacks, pizza and beverages and the breakfast - all served with real plates and flatware not paper, styrofoam or plastic. A nice touch. An overall good value and location. The one recessed light above the sink in the bath was missed since even with it the room might be a little dim. That and I'd suggest that they make all of the light bulbs of the same color so as to avoid the whites with the off whites. Small things but God is in the details. Recommended.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your kind words about my hotel and the breakfast you enjoyed. Certainly it is all about the details in this industry and so we have policies in place to always check a room how a guest would see it to see if we can find out any details that may be missed in the course of routine cleaning and maintenance. The light bulb above the sink is one such example, thanks again for your review and happy travels to you.

It's not great, but it's worth the price, clean, and just off of the loop around Des Moines, Iowa. I'd stay there again if under the same circumstances and visiting the area. It's just off of University Ave, outside of I-35.

The lady that checked us in was very polite and friendly. The fresh cookies were good. The room was clean. The bed was not comfortable. It was very noisy on Saturday night with doors slamming, showers running and footsteps above our room. No noise on Sunday night. They did upgrade us for free so that was a nice surprise when we checked in.

I stayed at Best Western in Clive and would say that my overall stay was good. I liked that had social hour and offered complimentary food and drink. The room was clean, the bed was a little too firm for my preference and the couch had a stain or two on it. Breakfast was average and a nice benefit. Overall, I would say I was satisfied with my stay and feel that I got my money's worth.

A very clean and quiet facility. Evening reception was excellent but breakfast was cold and not replenished properly. They did have "grab and go" breakfasts available. If breakfast had been fresh and hot they would have earned 5 stars. The parking lot is well lite but small in the front of the building.

Very clean and dependable place to stay. Staff is very courteous and caring. You are appreciated as a customer! The location is easy to reach and parking is not problem even if you have a trailer behind you vehicle. Would strongly recommend this facility

We stayed on a friday night so we missed the complimentary social hour which is not offered on friday, saturday or sunday. The room was very clean and comfortable. The check in and check out was fast and efficient. The people were very nice and helpful. Refrigerator and microwave in the room. Flat screen tv with lots of stations. The entire place was modern and clean and included breakfast. The breakfast was very good with all of the typical stuff. Eggs, sausage, cereals, make your own waffles etc. nothing extrodinary, but also kept clean and full the whole time we were there. Paid $110 for the night which is about average for the area. It's right next to the interstate, so a good place to stop for the night if your just passing through.

We were passing through for just one night - all we required was a clean room and bathroom and a comfortable bed. All those needs were met - everyone from the check-in clerk to the check-out personnel were friendly and helpful - can't ask for more than that. Would certainly stay here again if we are fortunate enough to return to the area.

We arrived just before the 5-7 p.m. complimentary drinks and snack service. China plates, fine wine self-served in glass stemware, and hot meatballs as one of the snacks. We swam in the large indoor pool, just off the lobby. Morning breakfast was the best we've had in a motel: home-made oatmeal, with several toppings available; other high-quality hot dishes, yogurt and fruit. The room was large, clean and comfortable.