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Vorteilscode

Best Western Plus Hotel Des Moines West Inn & Suites, Clive

4.0/5  - basé sur 472 notations.
1450 NW 118th Street, 50325-8243, Clive, United States - Karte ansehen

Buchen Sie in diesem Hotel in Clive, Iowa, und erleben Sie bestmöglichen Service und Gastlichkeit in idealer Lage in der Nähe der Kreuzung der Interstates 80 und 35. Das Best Western Plus Des Moines West Inn and Suites befindet sich in günstiger Lage in der florierenden Gemeinde Clive in Iowa, 11 km westlich der Hauptstadt Des Moines. Vom Hotel aus sind regionale Sehenswürdigkeiten wie zum Beispiel die historischen Living History Farms, die Iowa State Capitol und die Drake University leicht zu erreichen. Das Jordan Creek Center, ein neues, ausgezeichnetes Einkaufs- und Unterhaltungszentrum, liegt nur 3 km östlich vom Hotel. Dieses neue Hotel in Clive bietet Standardzimmer und Suiten. Jedes Zimmer ist geschmackvoll eingerichtet und mit all den praktischen Ausstattungsmerkmalen versehen, die auf Reisen einen Unterschied machen. Das Best Western Plus Des Moines West Inn and Suites bietet ein komplettes Frühstück sowie ein Hallenbad und einen Whirlpool. Unser freundliches und sachkundiges Personal steht bereit, um Ihnen einen komfortablen und unvergesslichen Aufenthalt zu verschaffen. Reservieren Sie noch heute online im Best Western Plus Des Moines West Inn and Suites. Wir wünschen einen schönen Aufenthalt. Bei nicht angemeldeten oder unbegleiteten Haustieren im Zimmer erheben wir eine Strafgebühr von 100,00 $.

Best Western Plus

Hotel Des Moines West Inn & Suites

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 472 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
232
Sehr gut
151
Befriedigend
47
Mangelhaft
26
Ungenügend
16
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
10
Alleinreisende Alleinreisende
25
Familie Familie
175
Geschäftlich Geschäftlich
55
Geschäfts-<br>reisende Geschäfts-
reisende
96
Geschäftsleute Geschäftsleute
60
Geschäftsreisende Geschäftsreisende
69
Paare Paare
126
Reisen mit Freunden Reisen mit Freunden
36
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great stay!"

5
16/07/2018

I stay here every Monday for work. The staff and owner are always willing to go the extra mile to make the stay comfortable. CLC friendly. Very easy to get in and out of here with an 18 wheeler! If I ever had to come to Des Moines for personal reasons this would be the place I would stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Wayne, likewise, we love seeing you every Monday. You are indeed the very first guest of each week and we look forward to your arrival every time. Keep on trucking and thanks again for your loyalty.

"Clean hotel"

5
14/07/2018

We stayed at two different Best Westerns while on vacation. I was pleasantly surprised at how stylish and clean both were! Both offered excellent breakfast as well! Very impressed with the amenities. My children loved the pool area and the hotel staff was so helpful!

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well thank you traveler. I am glad you enjoy the new Best Westerns around the country. We have indeed changed the face of BW over the years and thank you for noticing that positive change. Have a wonderful summer and pick Best Western for more great adventures and next time when passing through Des Moines, don't hesitate to stop by.

"They are eager to serve"

5
10/07/2018

I felt welcomed here. The staff were genuinely happy to have me as a guest. The night clerk was friendly, polite, and ready to help. It was very encouraging! Very clean rooms - the housekeeper clearly paid attention to details. Breakfast...yeah buddy... Such a wide selection and REAL PLATES! I would go back here again just for the breakfast. Good fast internet, although it was rather empty when I stayed.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Dan, I am so glad you liked your stay. Thank you for recognizing the efforts of my staff to please and accommodate great travelers such as you. I am glad you enjoyed our breakfast on real china. Yes, I agree, food just tastes better from china then from paper doesn't it? All the best in your travels and we hope to see you again soon.

"Excellent hotel!"

5
01/07/2018

We had the pleasure staying at this Best Western in IA. We had a very nice room (suite) that was very large and comfortable. It had two nice televisions, sofa, two chairs, nice desk/chair, microwave, refrigerator and other amenities. We will stay here again on our travels and I would recommend this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Rolf, I am glad you enjoyed your stay at my hotel. We will certainly be thrilled to host you again should your travels take you to Des Moines. In the meantime enjoy the summer and Bon Voyage!

"Very poor service"

1
12/06/2018

We came in on Saturday for a wedding at 2:00 pm hoping to check in a little early for a wedding at 4:00. Was told our room would not be ready because it was a king suite. Asked if there was somewhere we could change was told they had nothing. Waited until 3:00, went back to the desk and very nicely asked if it was ready and was told of course it is...all of our rooms are ready! Very rudely told about the deposit for damages and smoking in the room or pets and that we would be evicted immediately for any of these...we are 55 years old and not throwing any wild parties. Next morning realized we only had 2 bath towels. Called the front desk to request more and again was very rudely told the King suite only comes with 2 bath towels and if I needed more I would need to come down and get them! The room accommodates 4 guests so how can you assume you only need 2 towels! The sofa bed is incredibly uncomfortable and the bedding does not fit the sofa bed. I have stayed at more expensive hotels and less expensive hotels and never been treated so rudely. And we were not the only guests at this hotel staying for a wedding party that had issues with the front desk staff. If you don't want to be cordial to your paying guests, please don't go into the hospitality industry.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry for not being able to accommodate your early check in request. As you rightly pointed out you were a part of a wedding group of about 30 rooms that all wanted to check in as early as 8 am. With a sold out hotel the previous night we could not possibly accommodate all those requests without calling in our last nights' guests and asking them to leave so we can get them ready for your party. That would have been rude and unacceptable. Asking you to wait till our designated check in time was preferable, even if it did not meet your expectations. I am sorry you object to our check in procedures with disclosures about our non smoking, deposit and pet policies but those are important procedures to follow to make sure guests do not abuse the comfort of others by smoking or bringing in undeclared pets. We simply cannot look at a guest and assume whether one looks responsible to skip those, as you are implying. I am sorry if the procedures offend your sensibilities but we have to treat all guests equally as you know. In regards to towels we will gladly get those to you but you have to keep in mind that we are a limited service hotel and do not have a 24 hour maid service. When you called at 7 am the only person here was the receptionist and she could not leave the front desk unattended to run up the towels and have guests wanting to check out waiting. We are a limited service hotel that offers a great value which you can see by looking at your bill but that means we cannot full fill all your requests immediately and have to find other ways to meet those. My staff is excellent and I am very proud of them. If they have to say no to the guest that does not mean they are rude but that they have to deal with limitations such as the case of the towels or the early check in request. There is always a way to full fill the request but it may not be immediate as you would like it. It does not mean they are rude. All the best in your travels and may all your requests always be full filled immediately.

"Excellent Property to Stay"

5
10/06/2018

We were greeted by David and he had a very positive attitude and how can I help you personality! The price was great and the room was very, very nice. Spacious, plenty of towels and very clean! Breakfast was the standard fair but you were eating on actual plates and glasses not paper plates!! If you want a very nice and clean hotel with people who have a "How can I help Attitude" stay here!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks David, I am glad you enjoyed your stay but mostly that you recognized the efforts of my staff and especially David to make your stay pleasant, restful and memorable. All the best in your travels and we hope to host you again soon.

"Perfect cross-country stopping spot"

5
04/06/2018

Very clean and safe- perfect place to stop on a cross country road trip. This hotel has good rooms, and is in a great location west of the city with convenient access to a very pretty running/exercise trail. The indoor pool is clean and reasonably warm, and the staff is fantastic. From booking to check in to breakfast to check out every employee we spoke with was extremely courteous and helpful. Side bonus, we met the owner as we were checking out, and we learned our car battery had died overnight because we left a light on. He volunteered to help us jump start the car and get us on the road. I was very impressed with his effort to make our stay great.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Brad, I was glad you enjoyed your stay at my hotel and was glad to help you out in the morning as we do to all our guests. I hope your cross country trip is wonderful and come back to see us again soon. Oh, and keep those lights off at night :)

"Best Western Plus Des Moines"

4
30/05/2018

Clean facility and friendly staff. Location convenient for I-80 travelers. Staff were very friendly and helpful. Breakfast area was clean and offered a suitable variety. I would not recommend the restaurant closest to the hotel. Wait staff were very good but food, not so good.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your comments. I am glad you liked your stay at my hotel. All the best in your summertime adventures and we hope to host you again soon.

"Clean, comfortable and quiet."

5
20/05/2018

It's very clean the staff is friendly the breakfast selections are excellent It's hard to find a more comfortable place at such a great value in the area. It's a friendly and quiet place to stay you can't go wrong.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Peter, I am glad you enjoyed your stay at my hotel. We try very hard to make the guests' stays comfortable, memorable and a good value so that we can keep host you on your next trip. Thank for recognizing our efforts and all the best to you in your summer travels.

"Clean and convenient"

5
13/05/2018

We generally choose BW because they are a good value and, when our dogs are with us, pet friendly. Room was clean. We enjoyed having a sofa area so did not have to sit only on a bed. Lots of hot water, more than adequate breakfast.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks RL, I am glad you and your dogs enjoyed your stay at my hotel. All the best in your travels and Woof Woof to your friends.

"Personal stay"

4
30/04/2018

I believe this motel had recently been renovated based on the appearance. It was very quiet and very clean. The rooms (king size) were very nice size and our room had microwave and refrigerator. This motel is conveniently located near major restaurants in the WDM area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my hotel. You are right!. Summer of 2017 we have finished a comprehensive renovations starting with the outside, grounds, common areas, hallways, lobby and ending with all guest rooms in August. I am glad you like our refreshed look and we hope to serve you well into the future. All the best in your travels and don't forget to stop by next time you are in Des Moines, Iowa.

"Don't stay here guys"

1
25/04/2018

DO NOT WASTE YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT. I mean, yeah, sure this Hotel is awesome if you like being treated poorly and getting ripped off. Me, my fiancé and my cat booked this hotel through trip advisor during our voyage across country to our new home. The description stated that this hotel was pet friendly. Perfect, we booked our reservation and showed up the next day ready for a night of rest. When I got to the front desk to check in I told the man it was me, my fiancé and our cat. He then explained they only accept dogs so unfortunately we wouldn't be able to stay there, but that the hotel across the street accepted all animals. He gave me a number to call to get our money back that we pre paid for our room. Okay, no problem. We went across the street and luckily they had a room for us. We called the number he gave us and they didn't answer, after 3 attempts we decided to call trip advisor. Long story short- This Hotel has to release the money we paid for the room to the third party and they then refund us. After a 15 minute back and forth with the owner/manager of the hotel (best western) he informed me that he COULD refund the money but he WONT. He made ridiculous comparisons about “what if we brought a horse” and belittled us saying we shouldn't trust the website we should've called. I'm not even upset that they don't allow cats, I know a lot of people are allergic, I get it. But he's CHOOSING not to refund us just for a couple extra bucks in his pocket. Word of advice, I'm sure it's a nice hotel, with nice workers, but take your business somewhere else, where the owner of the establishment is willing to help out his guests.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Jacob, I understand your frustration about not getting your way. We have discussed this at length on the phone and social media. Ultimately, however, you cannot deny that it is the pet owner's responsibility to check about the circumstances and restrictions on pets in each and every property you stay. The default in today's travel is not "all pets welcome" but "pet friendly, check with hotels for restrictions". If you choose to ignore that, traveling with a cat and book through prepaid, no cancellation third party websites you are setting yourself up to fail. You cannot be expected to pass the burden on "making it work" onto the hotel every time. My concession to you would mean breaking my policy and exposing future guests to possible consequences of this concession such as in the case of cat allergies. By forcing the hotel to accommodate your pet you are not behaving in a responsible pet ownership manner. By booking through prepaid, non cancel websites you are exposing yourself to possible losses, yet you take out the wrath on the hotel, not the cheap dot.com inflexible website that would not even answer your phone calls. If you choose to book a prepaid reservation without checking about pet policies then showing up late at night wanting to check in, don't be surprised if the hotel does not accommodate your requests or offer a refund. All the best in your travels and please practice responsible pet ownership in the future.

"Best hotel ever"

5
09/04/2018

Love this hotel. I stay here for business often and I always has an awesome stay. My last stay, I had to leave unexpected due to a death in my family. The staff was so caring and helpful. Cathy made me feel like she really cared about me. I love the staff.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Wanda, I am so sorry for your loss and I am glad my staff tired to comfort you in this time of need and sorrow. Our best wishes are with you and we hope to see you again under much happier circumstances.

"Comfortable hotel, easy location"

4
08/04/2018

Handy location right off the interstate. We had a room with king bed and hot tub. Nice sized, comfortable bed. Pool is salt water instead of chlorine, which is nice. Breakfast was decent for included in stay. Easy access to Des Moines area attractions, or if you are just passing thru. Would definitely stay here again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Dave, I am glad you enjoyed your stay and our hospitality. Yes, our pool is a salt water pool and I am impressed you noticed it. All the best in your travels and we hope to see you again soon.

"Always a pleasant experience"

5
03/04/2018

Each year we drive to SPI Texas ...we stay in Best Western Hotels ...over the many years we have gone to SPI we have stayed several times BW in Clive/DesMoines, Iowa...it is always a pleasant experience...The staff is very helpful ...easy to talk to ....help you find places especially to eat....we also very much like that they use glass/porcelin dishes in the breakfast room...the breakfasts have full flavor and variety...good coffee too...there are glass glasses to drink from in the room...I am not a fan to platic/paper dishes and utensils...so anyone who wants a good night or nights stay checkout BW in Clive/DesMoines....

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Norma. I am so glad you enjoyed your stay at my hotel. We take pride in serving our food on real dishes because they are not only better for the environment but food simply tastes better eaten of a real plate and not a plastic one. For those that would like to take drinks along but do not have their own travel mugs we provide paper cups for the "on-the-go" option. I hope your trips to Texas take you past our doors many more times and all the best to you.

"One of the Best places to stay"

5
27/02/2018

We're on an extended cross country road trip. This Best Western is in a great location for freeway access. We were in room 301 - it was quiet, dark, beds were comfortable - nice and firm, had just the right amount of bedding e.g. no hot comforters, real glass glasses and coffee mugs in the room - the only thing I can suggest is caffeine free tea. The Breakfast was the best we've had yet - real fried eggs, fresh fruit, very good pastries and hot coffee. The breakfast presentation was good and clean. Real dishes, plates, glasses, silverware, and coffee cups. I need my herb tea though. This is our second time staying here and we will be back! Oh- The Club Car Restuarant is 1 mile away and is excellent for dinner.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am so glad you enjoyed my hotel, service and amenities. I am glad you like our real glassware for rooms and breakfast, we just don't like disposable paper, what a waste, isn't it? I am glad you enjoyed the breakfast, the egg and bacon sandwich on English muffins is my favorite. All the best in your travels and we hope to see you again soon.

"Nice hotel just off I-35"

4
02/02/2018

Stayed there for a night while visiting friends. Easy access from interstate. Friendly check-in/out and nice clean room. The only real complaint is that it was hot and the air-conditioner was extremely loud when it cycled on and off.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words. All the best in your travels and stay safe.

"Good Value"

4
12/01/2018

Good clean room. Evening reception was nice but wine was a bit old (Last inch when put out.). Good location. Friendly employees. Breakfast was not special but did the job. Close to many restaurants and the business I was in town to see.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the review. I am glad you enjoyed our complimentary Manager's reception. And hey, wine gets better with age so you got the last of the old one before a new one was put out :) All the best in your travels and stay safe this winter.

"Clean, convenient, affordable"

5
08/01/2018

This hotel is in a safe, convenient location. Have stayed at least once per year for several years for business & pleasure. Always very clean, friendly. Rooms recently updated. 'Happy hour' during weekdays is a nice touch.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Angela, as always it was a thrill to host you once again. I am glad we keep meeting your expectations and that you enjoy our recent renovations and upgrades. As always we love seeing you at the Happy Hour. Keep on traveling and we hope to see you back.

"Weekend get away"

4
05/01/2018

I use the Best Western Plus Des Moines West Inn & Suites, Clive, Iowa whenever I stay in Des Moines. It is my motel of choice because of the location, quality rooms and amenities, and friendly helpful staff.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks you, likewise we love hosting you every time you come through our fair city and stay with us. All the best in your travels and stay safe.

"Excellent Stay In DesMoines"

5
03/01/2018

Modern, clean hotel on west side of DesMoines. Evening social provided enough food that we didn't have to go out for dinner. Easy on/off of I-35. Cracker Barrel next door if necessary. Neat, clean, comfortable room. Extremely friendly, helpful staff. Breakfast was average with both hot and cold choices. Would stay again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my hotel. I am glad you enjoyed our evening reception?social hour. It is a great way for our guests to come out and enjoy each other's company as well as the snacks and wine. All the best in your travels and we hope to see you again.

"Beautiful hotel with lots of perks"

5
30/12/2017

This hotel seems newly remodeled and the king bed room was very nice. Because it was a Tuesday night, there was free pizza and beer provided in the eating area. We didn't even have to go out for dinner that night. Front desk staff was very helpful. Breakfast was just average.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you enjoyed our hospitality and the free social hour hors d'oeuvres. All the best in your travels and Happy New Year.

"Best one so far"

5
28/12/2017

Had a wonderful stay at this BW Plus. Beautifully decorated. Very comfortable. Easy access to I 35. A lot of nice restaurants near by. We would definitely stay here again. It is a notch above the other comparable properties. Definitely worth the cost, which was excellent.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Tom for the good words about my hotel. I am glad you were able to enjoy your stay with us and we look forward to hosting you again in the future. In the meantime happy travels and stay safe.

"Lower the expectations the better off you will be."

1
26/12/2017

The hotel has been remodeled, well not really. What Best Western really did is replace the flooring and a couple of other things. The hotel is seriously dated. Don't believe me just look at all the door casings. I rented a room with a jacuzzi. The acoustics in the room were awful. New floor, but old jacuzzi with hair in it. Bed was ok for best western. Front desk service was good with free soft drinks and cheap pizza. I had King Kong above my room. I recommend getting a room on the top floor if you have to stay here. Apparently the other reviewers don't travel too much and I am not sure where all the good reviews are coming from. The building does look nice on the outside and the lobby is nice. I wasn't happy with my overall experience though.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear James, I am sorry for your experience but it seems your inconvenience was mainly due to an inconsiderate guest in the room above you and our decorating choices. I am sorry for that but no matter how much a hotel iis build to resemble a bunker with thick walls and floors it will not isolate you from other people's lack of consideration. I wish you had given us a call at the front desk so we could have called King Kong and asked him to be considerate of your comfort and well being. Furthermore I understand your frustration at being charged for not declaring your cat. At check in you sign in a guest registration that obligates you to declare your pets. It says no cats. You chose to ignore that and brought in your carrier with the cat in through the side door. Would you like to see the picture of yourself bringing in the carrier? We have it on security cameras in the hallways and we also found a lot of cat hair left in the room. I am sorry you got caught and charged but it seems to me that you display the same lack of consideration for other guests as the guest you complained about. I would be nice if you shared the whole story to this forum.

"Best hotel stay ever"

5
11/12/2017

Our stay was exceptional. David is an amazing employee, he made check in a breeze. He is very knowledgeable about the area, giving recommendations on places to eat, places to visit and activities for the family. You could tell he loves his job. Housekeeping did a great job, paid alot of attention to detail. The hotel is clean and comfortable, very welcoming. The beds were very comfortable and the couch was great for my child to sleep on. You can tell the owner takes pride in his hotel. I would most definitely stay at this hotel again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Sara for these wonderful words about my hotel but mostly about my staff. Yes, I am proud of them and would like to thank you for noticing their unceasing efforts to make your stay comfortable and memorable. All the best in your Holiday travels and Merry Christmas.

"Quality Place, Good Service"

5
30/11/2017

I had a very nice stay here. Room was nice and clean. The staff was very pleasant and helpful in my interaction. They had a very nice happy hour with some good food choices and drinks that was just wrapping up when I checked in. The breakfast was also nice. Very nice hotel and value for the stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Dustin, I am so glad you liked my hotel. We are always thrilled to interact with our great guests such as yourself and want to see you back. May your travels always be fun and adventurous.

"Always Pleasant"

5
25/11/2017

We have stayed at the Best Western Plus in Clive several times while we were in Des Moines and it has always been a pleasant experience. The rooms are clean and comfortable and the breakfast buffet is excellent.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words and have a great trip. May your travels always be enchanting and inspirational. Most of all have fun out there!

"BW-Clive,IA"

5
22/11/2017

I have stayed at this facility many, many times over the years and have always been pleased with the accomodations and courtesy of the staff. Mostly business trips but on a few occasions I have made it a point to stay there on vactions as well. It's convienient access makes staying in the Clive / West DesMoines area simple and enjoyable. Look forward to many more future bookings when I'm in the vacinity.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Steve, I am so glad you like my hotel and choose to stay with us during your business and pleasure trips. We are certainly thrilled and honored to host you every time. All the best in your travels and we look forward to your next arrival.

"Great accomodation"

5
02/11/2017

We enjoyed our stay. The service was excellent with a great breakfast buffet. The rooms were very clean and appreciated the plush towels in the bath room. The location was terrific when travelling on the I-35.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you enjoyed our breakfast buffet and the plush towels. May your travels always be fun and trouble free and when next passing through Des Moines we hope to host you again.

"A Beacon in the night"

5
27/10/2017

After a long day of travel starting in Minneapolis then to Mayo Clinic in Rochester and then to the Des Moines area it was nice to see the Best Western Plus hotel sign as our evening destination. We generally prefer staying at Best Western for the value we receive, We took a chance and there was a vacancy. The reception clerk was very pleasant and helpful, The hotel has been recently upgraded and they did a great job of decorating the rooms and public areas. The hotel had easy access from the freeway and was near many restaurants which offer a variety of choices. Would highly recommend this hotel,

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Rod, I am thrilled that my hotel was your "beacon in the night" . We will certainly leave the beacon on for guests such as you and hope you can home on it anytime you are passing through Des Moines. Easy sailing to you and when your next port of call is Des Moines we are here for you.

"Great stay"

5
24/10/2017

Great service, room setup, (except would also prefer a vanity in room with the tup/shower also.) Bedding comfortable, loved all the extra pillows. Breakfast was good, good coffee , juice, etc. (the eggs were overcooked, scrambled would have been better)

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your review, I am glad you enjoyed your stay with us and interactions with my staff. All the best in your travels and we hope to host you again sometime in the future.

"Good value-Pet Friendly"

5
24/10/2017

We have stayed at this hotel 3 times now with our small dog as we travel home from the Chicago area. It is a very modern hotel with pet friendly rooms that have a laminate floor instead of carpeting. They also only charge $20 for a pet as opposed to Marriott hotels that range from $35-$100. The morning breakfast is OK. The potatoes we had on our recent trip were not good at all and I am someone who is not picky when it comes to food.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. We are indeed dog friendly and gladly host responsible pet owners such as yourself. All the best in your travels and say hello to Rover from us. Bark, bark :)

"Weekend Getaway"

4
20/10/2017

Nice and affordable hotel with well lit parking area. Rooms were clean and staff friendly. Nice continental breakfast. Convenient location to interstate, restaurants and shopping. I would recommend this to others and I would also stay at this location in the future.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
thanks for the good words about my hotel. I am so glad you enjoyed our hospitality and facilities. All the best in your travels and we hope to host you again in the future.

"Great sleep and a wonderful breakfast!"

5
18/10/2017

A multi-night stay at a hotel requires a great staff (they have that here), clean comfortable rooms (got that too), and a hearty breakfast (and boy do they have that)! Not only is there a great selection of healthy and fun foods, but they mix it up from day to day going from bacon to sausage, waffles and pancakes to French toast, coffees, sweet rolls, fruits, oatmeal with lots if toppings, biscuits and gravy ... Come for the good night's rest, but make sure you stay for breakfast. I did!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am so glad you enjoy how we mix up the breakfast selections from day to day. Happy travels to you and we hope to host ( and feed ) you again sometime soon. Bon Voyage!

"Great Place to Stay!"

5
16/10/2017

Stayed here over the weekend with our friends. Both of our rooms were comfortable, clean and refurbished. They served eggs and bacon. They could have been tastier, but were a nice addition! They have a pool and the front desk clerk was very friendly.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you liked my hotel and enjoyed our latest renovations to the rooms and public areas. Sorry for the bland taste of the eggs but they have to be this way to appeal to the greatest variety of tastes. Thus the seasonings. Next time try them with salsa, my personal favorite. Happy travels to you and we hope to see you back.

"good place for rest"

5
14/10/2017

Experienced friendly staff and clean room, with exceptional shower. The bed was exceptional, breakfast had adequate variety, and the location handy for on/off of interstate highway. The TV guide did offer some challenges but quality of programming of superior status.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am so glad you enjoyed your stay and the amenities. I will share your compliments with my staff to boost morale. They all look forward to serving our customers and appreciate such feedback as yours. Thanks again and happy travels to you.

"Very nice hotel"

5
12/10/2017

I typically stay at Hilton properties while on business. The Hilton was booked so I chose this Best Western. I was pleasantly surprised by the great staff, clean, comfortable property. Breakfast was available but I did not utilize that service.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am honored to be compared to such a fine company as Hilton. We certainly strive to match their level of service for a lot better value. Thanks again for the good words and we hope to sway you away from Hilton again sometime :)

"very comfortable with great amenities"

5
12/10/2017

The room was very well outfitted and comfortable. The breakfast had a nice spread of options, and I've never had such cooperative internet in a hotel before. I'll definitely be looking to book this location again next time I'm in the area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am so glad you enjoyed your stay with us. We have indeed recently complete a comprehensive renovation of all the guest rooms and added multiple items to our breakfast menu. Thank you for noticing. I am also glad you enjoyed our lightning fast internet. With so much online entertainment options it is essential to have fast, reliable internet connection. All the best in your travels, bon voyage!

"A very nice place to stay."

5
07/10/2017

I was only there for one night, so I didn't fully enjoy all they offered. But the room was very nice, comfortable and clean. The hotel personnel I met were both helpful and courteous. The hotel was right off the I-80 Clive exit, so it was easy to find. The parking was plentiful and pretty close to the center door going to the rooms. They had a complimentary breakfast, and a nice variety of grains, fruit, muffins, and rolls. I'd stay there again next time I go by that way.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Ralph. I am glad you liked our hotel and amenities. I will share your compliments with my staff, they try very hard to accommodate each guest to make their stay comfortable and safe. Happy travels to you and we hope to see you back sometime soon.

"Sad to see it slide"

2
03/10/2017

We have been staying here for several years and always had a good experience. They have discontinued their happy hour except for Monday through Wednesday. Breakfast was out of orange juice and the biscuits were old hockey pucks. The night clerk had zero personality. All in all not a great nights stay. The room was clean. We will be using the Drury in the future.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, it is indeed sad that you were not aware that the social hour was always for just the three business nights of Monday through Wednesday. I should know, I own the place for the last ten years. I understand your frustration at not being able to partake in our free hors d oeuvres on Thursday but it was never served on Thursdays to begin with. Likewise I am sorry for my staff's lack of dazzling personality, they are just professional, informative and courteous, but no...they do not sing and dance, nor do I expect them to. All the best in your travels.

"Traveling Around"

5
30/09/2017

I stay at this BW for it's location when going on I-80 the hotel has excellent value, the room are clean and the bed are great for a good night sleep But get room away from the street much quieter The breakfast is always good and hot.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for sharing your great experience. I am glad you were able to enjoy our hospitality yet again and we look forward to your next visit.

"Disappointment"

2
27/09/2017

We stayed at this Best Western Plus based upon reviews on TripAdvisor and our stay at an excellent Best Western Plus in Albert Lea, Minnesota. This was the exact opposite. Our room was run down and dirty. Although it had updated carpet and furnishings, the bathroom tile had not been maintained, was filthy and floors dirty in the corners. We arrived at the breakfast area between 7-7:30 am. The potatoes were empty, as well as the bacon. There were just a few eggs left. I could not locate an attendant for the area, so asked the front desk clerk, who indicated the attendant was in the process of heating food. We waited approximately 5 minutes when the attendant brought out "bacon." She never refilled the potatoes while we were there, instead sweeping the floor. I could not get her attention to ask, but she may not have spoken English. We ate "bacon" and an egg. While making a waffle, I was approached by an older man, who appeared to be taking inventory and restocking supplies. He scolded me for using a spray oil that was sitting near the waffle iron. He asked who instructed me to use the spray. I told him no one, but I assumed since it was sitting there I was supposed to spray the waffle iron with it before pouring the waffle batter in. He mumbled that it shouldn't have been left out. The staff from check in through breakfast was unimpressive. We will not be back; and it is doubtful we will try Best Western again, with the exception of the excellent Albert Lea location. See photos attached.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Bitsy01, I am sorry for your breakfast experience at my hotel but I have no influence over the behavior of other guests to you. The gentleman that instructed you on the use of the spray was certainly hot a hotel employee but a guest and does not represent my establishment. I am sorry if this interaction has affected your breakfast experience and your whole stay. All the best in your travels.

"Easy stay"

4
27/09/2017

Easy to locate, right off the interstate. Parking was easy, right by the door. Staff was friendly, helpful, interested in our stay. Pool was nice, warm. Breakfast was good. Access to stairs was quick. Ice machine worked.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Jenny, I am glad you liked our location, facility and staff. I am happy you enjoyed our pool and other amenities. Happy travels to you and we hope to see you again sometime.

"Well Maintained Hotel"

5
26/09/2017

I thought this was a new hotel because of the way it was kept up. The owners clearly do a nice job staying ahead of any wear and tear. The only downside, they don't allow food or drink in the pool area (even if there in plastic cups) and the jets don't work on the hot tub. Highly recommend this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my hotel. I am glad you enjoyed our latest renovations and upgrades. We don't allow food and drink in the pool area for reasons of water contamination and safety as we do not have disposable dishware but real plates and cups. Thanks again for the good review and happy travels to you.

"Really Nice!"

5
24/09/2017

Right off the freeway on west side of Des Moines (Clive), either new or remodeled. Very spacious suite w/living area w/TV & bed area w/ TV. All the usual amenities , and very clean. One drawback, no freezer in the small refrigerator. Usual hotel breakfast items, all well don, REAL DISHES! Easy walking distance to Cracker Barrel and mexican food restaurant next door.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jack, I am so glad you had a great stay at my hotel. Happy travels to you and we hope to see you back in Des Mones before not too long.

"Good value"

5
21/09/2017

Located right off the Interstate, this property is within walking distance of several restaurants and close to shopping. You will find the staff to be professional in demeanor, action and dress and able to combine business-like efficiency with a personable charm that equates to a fine level of customer service. The rooms are clean, well appointed and quiet. The breakfast area while a bit small is adequate to its purpose and the breakfast items are plentiful and fresh. With plenty of competition in the area, I find this property to be well deserving of my travel dollars and have stayed here more than once for multiple nights each time.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Jeffrey for this eloquent and comprehensive review of my hotel. I am so glad we deserve such praise from somebody so well traveled as you and will strive to keep earning your trust and business in the future. All the best in your travels and we hope to see you again.

"The Best Western motel in Clive,Iowa"

5
21/09/2017

The Best Western Motel in Clive, Iowa was the best value that I found in the last couple of years. The room was good, the staff was friendly and the breakfast was the best that I ever found that came with the room at no extra charge. I plan of staying there again.

"clean, thoughtful hotel"

5
20/09/2017

we thought every little aspect of the hotel was designed to add to the comfort of the hotel guests we really enjoyed the selection of the breakfast offerings and the presentation of the different items and the expansive room that was available to fix our plates

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your good words about my breakfast selections and presentation. It is such an important aspect of a guest stay and sets the mood for your whole day. I am just glad we were able to set you in the right mood for your day. Keep on traveling and we hope to see you back soon.

"Availale, Clean, Accommodating"

5
17/09/2017

Had a nice stay at this site. Was upgraded to room with a jacuzzi at no cost. WOW! A bit disappointed with gentleman at front desk as he was a bit disheveled looking and kept sniffeling as he checked us in. But the room was very nice and we would definitely stay again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Sonny, I am glad you enjoyed your upgrade for being an elite Rewards Member. We are always happy to recognize our loyal customers. May your journeys always be fun and safe.

"Hotel room nice meeting room not up to par"

4
13/09/2017

The hotel itself was nice but the lobby area and meeting room was very humid and stuffy. We were in the meeting room from 8:30 to 3:30 and it was extremely warm. We also were very crammed in room. Definitely was too small for our group.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my hotel. I am sorry your event organizer did not take into account the amount of space required, but honestly the room was the same size when they were scoping it out for their meeting needs as it was when you occupied it.

"Loved it!"

4
09/09/2017

The room was nice, beds were good. There were a few quirks to the room, but nothing that would stop me from staying here again. Pool is a little small, but our kids enjoyed it. The breakfast is your typical hotel breakfast, but its served in the charming lobby with real dishes (no paper or plastic!). They have coffee available all day, and the lobby staff was super friendly. Location is right off an interstate so it was super easy to get to.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Anna. I am so glad you loved my hotel just like we loved having you stay with us. I am glad you enjoyed my staff, they try so hard to accommodate our guests' every need and request. Happy travels to you and the kids!

"Clean and Easy"

5
06/09/2017

Off the highway and easy to find. Nice clean hotel, also has a great breakfast that begins early so you can get back on the road. We stayed going and coming back from Montana. We will make this a usual stop.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel. I am glad you found us comfortable and convenient to your needs. All the best on your travels to Montana and we would be thrilled to host you again in the future.

"Attending LPGA Solheim Cup 2017"

4
06/09/2017

Very nice accommodations, room pleasantly decorated, lobby was very nice for group gatherings. Food was great and hotel sponsored meet and great puzzle night was a pleasant surprise. Staff was friendly and cheerful. Great access to many restaurants and local activities.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Debbie, I am glad you enjoyed our hotel and staff. Happy and safe travels to you.

"Great stay, comfortable hotel"

5
06/09/2017

This hotel was great, the staff were awesome, rooms clean and comfortable. Very spacious. Lobby area well decorated and modern. Free hot breakfast, many options and it was all good. Pool area was nice. Beds very comfortable.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review. I am glad you found our newly renovated hotel so accommodating and comfortable. I am also glad you liked our decor after our recent renovations.

"Awesome Stay"

5
04/09/2017

The hotel was very nice. There was full HD TV, including a guide which is a nice feature. The internet was fast and reliable, I got at least 5 Mbps download, which was enough for me. There was also a nice feature on the Heating/AC for a constant fan. I have had great customer service at multiple Best Westerns, and I am going to be a customer for life.

"Great"

5
01/09/2017

Stayed here on the way to visit family in IL. Convenient right off the interstate. Easy check in, check out, clean spacious room with in room coffee, breakfast was available, ice machine located on the same floor. Will stay here again!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Linda, I am so glad your stay was comfortable at my hotel. We hope to be here for you when again you travel this route. Happy travels and timely arrivals to you.

"Great hotel"

5
27/08/2017

I slept there on a way to another destination and then slept there again few days later on a way back. Both nights deserve 5 stars. Staff was great and helpful and room was clean (including bathroom! - one of my pet peeves). Breakfast was also pretty good. I'll definitively stay there again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great review, I am so glad you liked my hotel and chose to stay with us again on your return trip. Keep on traveling and stay with us next time your journeys take you to Des Moines.

"Clean hotel great staff"

5
26/08/2017

Stoped here for one night on our way north, great room with plenty of space, good breakfast with more than average variety of items,very friendly staff & helpful with local dinner recommendations. Very good fresh baked cookies at front desk throughout our stay

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Nicholas, I am glad you liked my hotel and breakfast. I will pass your compliments onto my staff and share with them your good words. Happy travels to you and we hope to see you back in Des Moines sometime soon.

"Pleasant vacation spot"

5
22/08/2017

This hotel was very clean and comfortable. Had family coming from several directions to visit with me and they were all welcome and able to visit in swim and dinning areas. Excellent place to stay. Except for the continued loss of high speed internet, this hotel was awesome. Even brought in pizza as we were checking in on Tuesday night for all guests.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Sherri. I am glad you enjoyed my hotel and were able to entertain your family and friends. I am sorry for our internet problems but unfortunately my internet supplier was experiencing loss of signal in this area of town and did not fix it until late that night. It is all good now and the internet is fast as lightning. All the best in your travels and we hope to see your family in Des Moines again sometime.

"Passing thru"

3
20/08/2017

One day stay, room and hallway reasonably clean, bed and pull out bed mattress ok but they have some of the worst lumpy pillows. Also the elevator is slower than paint drying. Breakfast was ok but the cappachino machine broke, stuff happens.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you David for your review, I am sorry for insufficient speed of my elevator and the incorrect pillows. As a more speedy option of getting to your destination we offer stairs on either end of the building.

"Decent Room but not a favorite hotel!"

2
19/08/2017

Just an overnight stay while traveling, so we stopped here for one night. I did check a few Trip Advisor reviews and most were ok. Got in around 11. Night desk clerk not friendly at all. There was no parking in front so he told us we could park around the back and use our key to get in the back door. Back door would not work so my son had to walk completely around the building to alert the desk clerk. He told my son that sometimes the keys don't work the first time. He gave him another key and said this one would work. We did this with 3 different keys, 3 times around the building. None worked. No apologies. It was obvious there was damage to the key reader and after reading previous reviews, he/management knew there was a problem prior to our being there. As the previous review said, GET IT FIXED! Very frustrating to weary travelers who just want to get to their room and get a good night's sleep. No other issues with the hotel as we did not use any amenities at the hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry for your troubles with the side entrance and I admire your patience in going back three times to the front desk, but why not use the front entrance, which is just 20 feet away from the troublesome lock?

"Good, but be warie of breakfast"

4
15/08/2017

Hotel is clean and comfortable, but breakfast they had some kind of meat entry that was sliced very thin, but was very dry and like shoe leather. However they did have the typical made to order waffles, but had strawberries, not jam or preserves to put on them. Balanced out the inedible meat, whatever it was.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Doug, let me explain the mystery meat. It is bacon, one of those you are used to seeing for breakfast but in our case it is round to match the English muffins along with the sausage and/or egg patties. Sorry if you were hoping for something more exotic or scandalous but it is just plain bacon, just round. Happy travels to you.

"Great Stay. Will stay here again."

5
12/08/2017

We like to stay at BW and this location was on the west side allowing us an easy morning departure. It is right on I80 and I35 but is far enough away that this hotel is pretty quiet. Check in was easy. Hot tub and pool were very nice and clean. After a quick dip, we cleaned up and headed to the lobby for Happy Hour. It was from 5 to 7 pm and they offered pizza and chips, as well as adult beverages. We noticed quite a few guests walking past and leaving to go out to eat. I don't think many hotels offer Happy Hour to their guests, so people didn't take advantage of it. Pizza was excellent. Our room was very quiet and very nice. We had a great night sleep. Breakfast was excellent as well. All glassware, not paper and plastic. Hot biscuits and gravy, fresh made pancakes, cereal, fruit, all very much appreciated. Definitely would stay here again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for those wonderful words about my hotel. I am so glad you enjoyed our pool and hot tub, these hot summer days they are truly relaxing and much appreciated. Likewise I am glad you enjoyed our social hour as we call our managers reception on weekday evenings. It is a great opportunity for our business road warriors and transient guests to enjoy some hors d oeuvres such as the ones you experienced. Thanks again for visiting and we hope to see you back.

"BW Des Moines"

3
11/08/2017

Always stay at BW, but will go ouy of my way to not stay at this one again! It was so hot in the room and needed to call down to have the air turned on. Plus, I had a very hard time finding this location.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am so sorry for your disorientation, hopefully google maps or other gps can help as we are only about 100 yards from the freeway interchange of Interstate 80 and 35.

"Nice Hotel for the Price"

4
10/08/2017

We had a nice stay except our whirlpool tub in our room didn't work properly and all other rooms were booked so they couldn't give us another room. It ruined our weekend getaway but they were very nice and took 20% off our bill.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Heather, I am sorry for the breakdown of the switch for the hot tub, we fixed it and would like to host you again in it. All the best in your travels

"Very quiet"

5
10/08/2017

Absolutely clean, easy to get to. Very friendly staff. I will put.this on my list of places to stay! Never heard any doors slam,breakfast was very fresh and hot.very good parking lot with lots.of security lights. Close to many amenities.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great words about my property. I am so glad you liked my hotel and that you had such a great stay with us. May your journeys always be safe and fun and if you ever venture into Des Moines again we would gladly have you.

"Will NOT stay here again"

1
06/08/2017

We recently stayed at this hotel overnight returning home from spending time with family/friends in Nebraska. My daughter, grandson, and guide dog stayed in the van while my husband escorted me to check-in. The front desk clerk offered to upgrade us to a double queen suite. As a curtsy to the hotel, my husband mentioned that I had a guide dog. The front desk clerk then immediately withdrew the offer of an upgrade and placed us in a small room with two doubles and no carpet. The room was small and it felt very crowded with the 3 of us plus a pre-toddler and a 85lb golden retriever. The beds in this room were also uncomfortable. As a seasoned traveler I understand comfort of beds is a matter of personal opinion for the most part. However, we had just checked out of another Best Western in Nebraska which we had stayed at for the previous 7 nights. The beds in that hotel were very comfortable by comparison. I'm not sure how old this hotels furnishings are, but in my opinion they need newer mattresses. At breakfast the breakfast staf approached me and stated "Ma'am, dogs are not allowed int he breakfast area." My guide dog was lying quietly at my feet in harness with sign clearly displayed "Do not pet me I am working." At check-out my husband reported the issues to the manager/owner. He was informed by this person that because I had a dog I was NOT entitled to a carpeted room, and therefore had been given a "pet friendly" room. PLEASE NOTE - service dogs (including guide dogs) are NOT pets. I do not know if this situation is ignorance of the Americans with Disabilities Act on the part of this hotel owner/manager and his staff or discrimination - or both. However, you do not treat guests in this manner - especially Best Western rewards guests who frequent your brand of hotels. I am hopeful this will never happen again to any other guests. I am deeply disappointed, hurt, and angry at the treatment my family and I received by this hotel.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am very sorry for your experience with my property but let me assure you that we take our guests with disabilities very seriously and of course allow service dogs to stay with them at all times. I am sorry my staff was not aware of your dog's status when they approached you in the breakfast area, they simply didn't see the sign and were not aware of your special needs. As you remember we do apologized and let the service animal stay. In our defense for every legitimate service animal entitled to stay in the breakfast room we have to ask more then ten regular pets to be removed from the breakfast area per health department regulations, thus the dilligence of my staff. In regards to your reservation here is what happened. When you checked in as you mention we were completely unaware of your service animal as it was not disclosed on the reservation. Upon check in we upgraded you to a suite, which was one of only three allergy free rooms in our entire hotel. People troubled with pet allergies repeatedly ask for non-pet rooms on reservations and in order to accommodate them we designated three rooms out of 62 to be designated as pet-free where our guests with allergies would have a good certainty of not having to deal with severe outbreaks of allergy . All other suites were taken. Unfortunately people troubled with allergies do not distinguish between service and other animals and after having to summon emergency services for a guest with an allergic outbreak, we decided to designate those three rooms as non-pet. Upon check in when you had to initial that you do not have any undisclosed pets you mentioned that you have a service dog and so we changed your room to the standard double queen, which you originally reserved. I am sorry that you had a bad impression of our intentions at check in and that we were not able to communicate our policy to your satisfaction but rest assured that you got a standard room, not a pet room, you just didn't get the allergy free room. I would hope that having special needs you would understand our intention of keeping the allergy free rooms free of pets.

"Pet friendly."

5
05/08/2017

The Best Western in Clive IA was very clean easy to access the interstate and pet friendly. The price was right also. The breakfast bar was very good. The Manager's hors d'oeuvres and beer / wine from 5 to 7 was a pleasant surprise.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Mark, I am so glad you enjoyed our hospitality and my hotel. I am glad you enjoyed our social hour and breakfast. Happy travels to you and we hope to see you back in Des Moines soon.

"Outstanding"

5
01/08/2017

This was my second time at this property while traveling back from Colorado. Property is clean and has a very good appearance. Rooms are clean, breakfast is very good and the staff is gracious. Highly recommend this property.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am so glad you liked my hotel and we are thrilled to have hosted you again. There is nothing better then a return customer. Happy travels to you and may your roads always take you to your destinations.

"Very well run motel-very clean and organized"

5
31/07/2017

We spent the weekend in Des Moines, IA at the Best Western Motel. Very clean and very well run-Breakfasts were wonderful with lots of choices. The check-in and check out staff answered all out questions and were very helpful. One of the best motels in Des Moines.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for the kind words about my hotel. I am glad you liked everything about it and I will pass your compliments onto my staff. Happy travels to you and we hope to see you again in Des Moines soon.

"very restful"

5
24/07/2017

We pulled into the hotel at around midnight after 500 miles on the Harley. As diamond members we were givin a free upgrade to a whirlpool sweet. It was well needed. Also I like the fact that there were large drinking glasses in the room, not just paper cups. Every staff person I dealt with was very friendly All in all a wonderful nights rest

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well, thank you for the good words about my hotel. I am glad you were able to get a well earned rest after being so long in the saddle. Keep on riding and we hope to see you again in Des Moines.

"Beautiful Clive , Iowa"

5
23/07/2017

Excellent off I 80 location. A great deal of shopping within 2 mi. Lots of grassy area for pets. Had a Great dinner at Biaggi's Italian nearby. They provided everything necessary for a full take out meal.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am so glad you enjoyed our location and the neighborhood. May your journeys always be fun and adventurous.

"Great nights sleep"

5
21/07/2017

The staff was very helpful and friendly, the whole hotel was super clean and quiet, the bed was wonderful, overall a great nights sleep! This Best Western was so good it is now my #1 choice of hotel in Des Moines!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks Jane for the wonderful review. I am so glad you liked my recently renovated hotel as well as my staff. I will be sure to pass on your compliments. Happy travels to you and come see us again when you are in Des Moines.

"Really nice!"

5
19/07/2017

Planned to stay at the neighboring Country Inn & Suites, but a less than welcoming front desk changed my plans. Made a late reservation at Best Western from their lobby. When I arrived, I was quickly checked in at 10% less than my reservation quote. The room was new and clean and the bed was comfy. I'd come back!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your review. I am glad my hotel and staff made a good impression on you and I am glad we were able to offer a good value to you during your stay. All the best in your travels and may they always be safe and stress free.

"Okay"

3
19/07/2017

Staff was nice but the room was a disappointment (dirty bathroom, tv remote didn't work, dog barking). Not a Best Western Plus I would recommend to others. We did not complain so nothing was addressed

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Bonnie for your review. I am glad we were able to address your problems and did indeed upgrade you to a better room with a working remote. I am sorry about the lack of consideration of your fellow travelers traveling with dogs. We ask that they are never left alone in rooms and therefore don't bark. Most of our responsible pet owning guests gladly comply and those that don't are penalized with fines and asked to return immediately and take control of their dogs. We were able to locate the guest and they did return to quiet their dog promptly, but I am sorry for the intermediate noise until that happened.

"Nice property, great staff"

5
18/07/2017

This hotel has been remodeled recently and it's very nice. The staff was excellent. Craig, the evening desk clerk, was extremely helpful to us. We asked him for some information about the Bridges of Madison Co. and he found it on their website and printed out a map for us. He was very helpful with other local information too.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the great words about my hotel and Craig. I see you are a lover of the great movie just like we all are. That was probably the first great Clint Eastwood directed movie after the "Dirty Harry" era. I hope you enjoyed your tour of the Bridges and the town.

"Des Moines Best Western"

4
17/07/2017

Nice hotel. Our a/c did not work well the first night. Hotel staff were very accommodating and assisted us in moving to another room. Otherwise, no difficulties on concerns. I would stay here again for the price.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the good words about my property and staff. I am glad we were able to attend to your concerns and left a good impression upon checkout. Happy travels and we hope to host you again when you are passing through Des Moines.

"Fix me"

3
13/07/2017

Third annual stay. Same malfunctioning lock on exterior door all three years. Otherwise, quiet, clean and an exceptional location for someone traveling with a dog. Lots of grass, an amenity that few places that accept pets provide.But why can't they fix that lock? This year, the front desk clerk just shook his head when I asked about it. If it weren't for that one recurring problem, I would rate it higher.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Anselmo. I am glad you liked the hotel improvements and I truly admire your loyalty to keep coming back to us. Happy travels to you and my all the doors always stay open before you.

"Quietly Nestled among the trees"

5
11/07/2017

Excellent location easy on / off interstate quick access North, South, East or West. couple miles from downtown, 8 miles from the airport one exit from the truck stop. Would not recommend this location for larger vehicle parking with commercial trailers. Parking lot would be tight. Very nice location Quiet. Great breakfast loved the round bacon.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Dewayne for the great review. I am glad you liked our location. We always brag of being located at the crossroads of America, the intersection of freeways 35 and 80 so whether you drive from Minneapolis to Houston or from New York to San Francisco you came by our doorway. Keep on traveling and we hope to host you again sometime.

"Pleasant Stay"

4
11/07/2017

This facility has recently undergone an update and the furnishings and rooms were very nice and fresh. The breakfast was good and there was adequate seating for all who wanted to eat. A nice, but unneeded touch in the breakfast area was real plates, bowls, glasses and silverware.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for the good words about my property. I am glad you noticed our recent renovations to the rooms and public areas. And breakfast always seems to taste better from ceramic dishes then paper, right? After all we don't drink out of paper cups at home or in restaurants, so why should you have to in a hotel?

"Very good hotel"

5
10/07/2017

Everything here is good, nice pillows and good mattress, nice dark rooms at night, good shower, good sized room (we had double queens and didn't feel cramped). Not sure why anyone would complain about the breakfast - as it was very good, significantly better than HI Express. This is a very good place, recently renovated and clean.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for the good words about my hotel and breakfast. I am glad you liked the selections and the service. We try very hard to offer a wide selection of foods and alternate them from day to day to provide variety to our customers. Thank you for noticing that. May your travels always be fun and adventurous.

"Ok"

3
07/07/2017

Hotel very so so. Not to the standards of Best Western. Disappointed in breakfast and general over all experience. Check out was impersonal. The clerk was more interested in watching The Tour De France then checking us out.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry that you were confused by my presence in the lobby. I have indeed been discussing the sporting event with another guest while the front desk was fully manned by my associates and breakfast attended to by attendant. If you cared to check, you would see the receptionist helping out numerous guests with check outs, however I am thrilled that you have picked me as the only representative of my hotel as worthy of attending to your check out.

"Family rode trip"

4
03/07/2017

Had cancelled our original best western in an other state to drive a little closer to being home from a long rode trip. Was able to save at least a $50.00 difference for the night by switching to this hotel and we were only eight hours from home instead of eleven hours.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your review, I am glad my property represented such good value to your family. Keep on traveling and may your journeys always be fun and easy.

"Car show"

5
03/07/2017

The location easy off highway. Gas and good restaurants close. Very nice safe area. Wonderful staff. Comfortable beds. The air conditioner blew cold, not all do.i love to sleep in a very cool room. Recommend

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your good words about my hotel. I am glad you enjoyed your stay and we hope to host you again sometime. Happy travels to you.

"Unexpected awesomeness"

5
28/06/2017

Stayed as a family of four. Exceeded our expectations. Friendly front desk and gave us an upgrade to suite. Kids loved it, as their side had their 'own' tv. Plenty of space for everyone. What really won me over was the breakfast selection. It is the first property and first change to have almond milk. Yup!! I was delighted. It also had make your on yogurt station w granola, raisins, almonds, etc. I also enjoyed the pre-made eggs to make my own egg mcmuffin, plus the bacon was extra crispy. Don't worry, they also had cereal and pancakes. Highly recommend!!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you so much for the good words about my hotel . I am so glad you and your family enjoyed our hospitality and I am so glad we were able to upgrade you to a suite to treat the kids :) I am so glad you liked our breakfast. I hope your travels are always fun and once in a while when stopping in Des Moines we hope to host you again.

"Good on all fronts"

5
25/06/2017

Pretty rare when I can't think of even one "con" when reporting on a hotel. To start with: good location (for me). Check-in was quick & easy, I had a very nice, large, clean room. Fridge & mic. Nice work desk, enough outlets to run my laptop & charge all of my other stuff. Very fast internet. Comfortable bed & very quiet at night (and otherwise). Pool & exercise room. Lots of small amenities (extendable close-up mirror in bathroom, etc...) and one big one: The "reception" or "social hour" in the lobby from 5-7pm. Free pizza, chips, dip, nuts & chex mix, plus wine, beer & soda. Nice perk, especially if you're running late and need to save time. An easy 5 stars.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am so happy you liked everything about my hotel. We strive to make your stay comfortable and enjoyable. I am glad you liked our recent renovations to all the rooms. In choosing our furniture and lighting packages we were especially thinking of our modern business and leisure travelers just loaded up with electronics that all need charging, that's why we have spare outlets at the desk, entertainment center and nightstand. Oh and thanks for noticing our make up mirrors!

"Nice renew Hotel!"

4
20/06/2017

We stayed for one nigth! we got problem with the toilet and inmediatly we were moved to another room! The problem was solved very fast!!!! Breakfast is complete , really good and the dining area is very nice and complete!

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for noticing our newest renovations. I am glad we were able to take care of your issue right away, thanks again for staying with us and all the best in your travels.

"Review of Best Westyern Plus in Des Moines, Iowa"

5
19/06/2017

Very pleased with the service staff and facilities. The location to major highways, city amenities, and the airport ensured no friends had to travel excessively to get to the hotel and other meeting places.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you John, I am so glad your friends found my hotel convenient to their needs. May you and your friends always have pleasant journeys.

"Clean Hotel, Comfortable bed"

4
12/06/2017

Recently renovated, just an average hotel room. The hotel and grounds are well maintained and clean. My most annoying experience was that my keys would get deactivated (maybe it was my fault if they got too close to my phone), but they do deactivate the keys every 2 days...for a 3 day stay..that is annoying.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your kind words about my hotel. I am glad you enjoyed your stay and sorry for the key problems. May your travels always be enjoyable and worry free.

"Business trip"

4
08/06/2017

Quick overnight for business. Motel was easy to find, and in a good location for restaurants. Staff were very helpful. I was looking forward to the Happy Hour, but was not has good as other Best Western's that I have been at. Fitness room wasn't big, but machines worked just fine. Overall good stay.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Richard for the review. I am glad you enjoyed my hotel. I will forward your compliments to my staff. For the social hour we are now offering complimentary hot snacks, beer, wine and finger snacks, but perhaps will consider adding items to it for a fee.

"Liked it Twice"

5
04/06/2017

We were having car trouble on our first trip. David went out of his way to find us a nearby AAA approved garage. He also upgraded our room, and recommended a great Italian restaurant that delivered for free. They are located right off the freeway, have a great breakfast selection, and provide a treat for your furry family member. We were so impressed with the service, that we made a point of returning on our way home. Same wonderful service on our second stay as well.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
thank you Curtis, I am so glad your car trouble got all sorted out and we could host you again on your trip through Des Moines. May your travels always be car trouble free and enjoyable, and once in a while come and visit us in Des Moines.

"Business Stay"

4
03/06/2017

It was a nice place to stay for a couple of days. The weather was nice and the rocking chairs out side were very enjoyable. The location was great due to all of the places to eat and it was next to the Freeway, but you did not here the road noise.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for the great review. I am glad you discovered our "porch rocking chairs" and were able to enjoy a pleasant evening on them. Thanks again and we hope to see you again when in Des Moines on business or pleasure.

"Comfortable Stay at BW Clive"

4
02/06/2017

Only stayed one night. The hotel has been updated since I last stayed here and both the lobby area and rooms look nicer. Beds were more comfortable than most (I think all hotels should flip or rotate mattresses and replace them more frequently since they all end up getting broken down on the sides where guests sit on them). The scent in the lobby was too strong and the elevators were slow. It offered the best price in the area where we wanted to stay and we would stay here again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Donna, I am glad you liked our recent renovations and the value we are offering. May your travels always be pleasant and when passing through Des Moines come and see us again.

"Happy hour and free eats"

5
24/05/2017

Great room, friendly staff, free happy hours, and complimentary food. Can't beat that. Our room was clean and had a refrigerator and microwave. The pool was small but I never had time to spend there anyway. Great experience for a business trip

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am so glad you enjoyed our social hour. May the road always be broad and cheerful for you and when in Des Moines don't hesitate to stop by.

"Convenient location, clean, affordable"

5
23/05/2017

I have stayed in this hotel many times over several years for business and pleasure. Newly remodeled this year, very nice, clean rooms & amenities. Quick easy access to interstate. Helpful friendly staff. The 'happy hour' on week days is a great extra to relax after a business day.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Angela for the good words about my property. We love hosting you over the years and I am so happy you likes our newest, extensive renovations. You know we do it all for you, thanks again and we will keep your room ready. As always.

"Good place to stay"

4
20/05/2017

This hotel was a pleasant place to stay. Rooms were clean and the price was good. Hotel staff were nice. Dave, the night manager, was very helpful in finding a good place to eat, that we would never found on our own. Would stay here again

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Tony for your good words about my hotel. I am glad you enjoyed our facilities and hospitality. I will be sure to pass along to David your praises. Thanks again and see us again sometime.

"Great Stay"

5
19/05/2017

Hotel was very clean and freshly remodeled. Staff was kind enough to make me a bagged breakfast when I had to leave at 3:45 am for a race. Room was very clean and well kept. Beds were nice and comfy too! Greatly enjoyed our trip and stay.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you for your great review. I am glad you were able to take advantage of our "grab and go" breakfast to get you going that early in the morning. Bon Voyage and we hope to see you again soon.

"Clean, Comfortable Room"

5
18/05/2017

The room was clean and comfortable. Continental breakfast was tasty. Hotel staff was friendly and helpful. I would stay here again if in the area. My only complaint would be the pillows, could have been a little softer.

"Very attentive staff"

5
13/05/2017

One of the best motels we've stayed in in the last five years. We travel over 4,000 miles a year by automobile and stay in motels that are pet friendly. It would be hard to find a more welcoming and well maintained motel anywhere. This was our first time here but will make this a regular stop for us when passing through Des Moines.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Well thank you very much for the great words about my staff. I will be happy to share your great compliments to them. You have certainly made our day, thank you. May your travels always be enjoyable and don't forget to stop by the Best Western in Des Moines.

"Large Clean Room, Comfortable Stay."

5
07/05/2017

Large, clean and comfortable rooms with a modern, contemporary decor. Very clean, well kept and quiet. Convenient location in a office center development, easy access to I-80. Standard BW breakfast in a pleasant homey dining area.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thanks for your great words about my hotel. I am glad you enjoyed our service and hospitality. Happy travels to you and we hope to see you back in Des Moines soon.

"Quick Stop for Tulip Time"

5
07/05/2017

I found the hotel to be very clean and comfortable. I was very excited to find a tall glass drinking glass as opposed to the usual tiny plastic cups to have water in. The bed was very comfortable and pillows were great. I'm a taller person and really appreciated the tall shower head and great water pressure. I was surprised at breakfast to find eggs in a perfect circle shape along with the bacon the same way. Kinda of strange. If I'm passing through Des Moines again, I would look to stay at this hotel again.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am glad to hear that you chose to stay with us for tulip time. Do you know that after the parades in Pella you can get as many tulip bulbs as your heart desires? Yes, they are given away free! I am glad you liked my breakfast. The bacon coming in strips is just a convention, whether it is round, square or round it is still far from its "natural" shape. Happy travels to you and we hope to see you again soon.

"Pleasant experience"

5
06/05/2017

A pleasant "Plus" experience in the spacious suite with updated and tasteful decor. This hotel goes out of its way to provide nice silverwares for breakfast. Hotel is clean inside out. Room sound proof could be improved.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
thank you very much for the good words about my hotel. I am so glad you enjoyed our dinnerware and silverware. We have long found out that food just tastes better from ceramic dishes then from paper and plastic. Thanks again and hurry back.

"Is it really friendly to you and your pets??"

5
05/05/2017

I do like this hotel because it is easy access on and off the highway and it is near gas stations and restaurants. The problem is if you have a pet you are held captive in your room because you can not leave your pet unattended! AT ALL! We stay at other chain hotels and you are "allowed" at least a half hour of "freedom" outside of your room if you if have a pet. It is a shame that a few bad pets must have ruined this for everyone. My suggestion is to get the persons cell number and if their pet starts barking...call them! Truth be told we escaped to the Applebees! Because we KNOW our dog does not bark! She hears nothing! she is deaf!

"Convenient Comfortable Clean and Roomy"

5
05/05/2017

We had a very large suite with 2 TV's. It was clean, with wood laminate flooring and new carpet. The bathroom was roomy with plenty of counter spaces. The breakfast was good, with both hot and cold items. The staff were efficient and helpful. Overall, we were pleased with the stay, and the room price was excellent.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am so happy you liked our new hardwood floors and carpeting. We have renovated all our rooms as well as public areas in the last year, and it is great to get good feedback on our choices. Thanks again and happy travels to you.

"Stayed here on a recommendation "

5
02/05/2017

We stayed at the Best Western Plus in Cedar Falls Iowa and when we spoke to the new GM and I told him we had a day planned in Des Moines after we checked out of that hotel and he told us if we needed lodging that the Best Western Plus in Clive was the place to stay! My friends and I loved the salt water pool and the breakfast and the lady at the front desk was amazing. She has been there a long time and I see why. After 2 great experiences I think I'm a Best Western Customer now.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Carol. I am glad we did not disappoint and I am happy you became a Best Western convert. Welcome to the club, happy travels and we hope to see you back in Iowa before not too long.

"Our BW Experience"

3
01/05/2017

Room was very clean but there was no microwave or chair in the room. Fire alarm went off at 5:30 a.m. and had been doing it for a week. It should have been fixed in that time period. The breakfast was fine.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you Connie for your review. Our double queen rooms do not have microwaves just the refrigerators but if you called we would have gladly changed your room or told you about the one we have one in the breakfast area. I am sorry for the inconvenience of the fire alarm. Fortunately it was a false alarm and I appreciate your patience. The system is operating correctly to ensure safety of guests and staff.

"Very Disappointing"

2
28/04/2017

As a Diamond Select member, I requested an elite upgrade. Was told hotel was booked full and no upgrade available. When I checked online, there were many rooms available, including several suites. When I questioned the desk clerk, he was very condescending and stated, 'my manger left a note that there was no upgrade available". The 5-7pm social hour, a nice feature in theory, featured mini meatballs. I arrived at 5:15 and there was 1 meatball left. I came back 20 minutes later, still no meatballs. At 6:15, still no meatballs. The desk clerk said there would be no more, "I put out 60 and they're all gone". 60 mini meatballs would be enough for 12 guests using a normal serving. If the hotel was truly completely booked, this is a ridiculously low amount. Overall, a VERY frustrating and disappointing stay. Have stayed at this property 20+ times, and even recommended it to some friends who stayed last month. Service has been going downhill over the last 2 years. It used to be one of my favorite places to stay. Sad. On a positive note, breakfast was good and beds were comfy.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
Dear Pamela, I am sorry we were unable to upgrade you this time as we have done many times in the past. Over the years we were always glad to upgrade you but this time we could not do it without displacing other guests and reservations, and you had to stay in the actual room you booked. Sorry again for the inconvenience. I am also sorry you missed the meatball servings during our complimentary hors d'oeuvres, I hope you were able to enjoy the other snacks and the wine and the beer.

"Overnight stay with cat"

5
27/04/2017

This by far was one of the nicest Best Western Plus hotels that we have stayed in long time. The room had plenty space for a nice overnight stay with our cat. The hotel provided real plates glasses knives and forks to reduce the use of plastics and paper products which was a nice change to help the environment. On Wednesday they had beer wine and pizza for Social Hour. Thank you Best Western Clive Iowa for a good job.

kaczusia, Manager at Best Western Plus Des Moines West Inn & Suites, responded to this review
Thank you, I am glad you liked our dinnerware. food just tastes better from ceramic doesn't it? Thanks again and happy travels to you.

"Great Stay"

5
26/04/2017

Stayed here 3 nights. Really liked this place. Rooms were clean, staff was friendly, it's located close to major roads with close access to restaurants and shopping. A city green belt with bike and hiking trails is only a 15 minute walk away. You can hear a little highway noise, but thought it was relatively quiet overall. Breakfast was your pretty typical motel selection with some hot food. I eat oatmeal all the time and it was good with some nice toppings such as slivered almonds and dried cranberries. One really nice touch with this place is a Managers special Monday to Wednesday evenings when they have beer, wine and hot and cold snacks from 5 to 7. You can't beat the combination of quality and value this place offers.

kaczusia, Owner at Best Western Plus Des Moines West Inn & Suites, responded to this review
I am so glad you were able to find and enjoy the Clive Greenbelt trail. It is truly one of the most magnificent features of our location. Miles and miles of wandering paths right through thick forest and right in the middle of the city. Keep traveling and come back soon.

"BIrthday get away without the kids"

4
26/04/2017

General cleanliness and room amentities and staff were awesome. However I feel in the remodel they did not sound proof very well. Could here TV's, Conversations and more noise than what should be necessary. Any door that shut was really loud and you could hear showers running in adjoining rooms

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your kind words about my hotel. Yes, we have remodeled recently but decided against thickening up the interior walls and ceilings as that would pass along too much of a cost to the guest. We want to stay affordable and therefore have to compromise on meeting current building codes and regulations and of course hope for consideration of fellow guests to honor the privacy and comfort of their fellow travelers. We try to manage our guest experience by honoring special requests and for example if a quiet location is requested we try to better the odds of noise by placing them on the third floor corner rooms where there is only one adjoining guest room and nobody above you. This, however, is only passive management, and still to a large degree dependent on people's consideration.

"Everything was great"

4
19/04/2017

Everything was great! The beds where a little to hard for myself and my grandpa but thats just our opinion. The front desk staff was very nice and attentive. Very beautiful location! Restaurants close by and rewards members parking!!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much Tara. I am glad you enjoyed my hotel and we hope to see you and Grandpa back again. Happy travels to you.

"Best Western, Clive, Iowa"

5
18/04/2017

Very nice upgraded room at a reasonable price. Good location to food and gas. I have stayed here 2 times and will continue,due to good location and will continue because of location and price. ........

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Peter. I am glad you enjoy our location and recognize the value that we offer in our amenities and accommodations. Happy travels to you and we hope to see you back when next coming to Des Moines.

"Great Location"

5
17/04/2017

Located with numerous shopping/restaurants available. We stay here to visit our kids who go to Iowa State and Drake. Great easy access to express way to visit both campuses. Will continue to stay here throughout their college attendance.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Jeanne for a great review. I would be thrilled for my hotel to be your base for the duration of your kids college. Go Cyclones and Go Drake!

"Overnight stay"

5
14/04/2017

Complimentary wine, beer, sodas, pizza, and chips served in the lobby for a few hours each evening. Very nice surprise. China and silverware provided for a very delicios complimentary breakfast. Waffle maker made it complete!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
I am so glad you enjoyed our social hour. I am also happy you noticed and liked our real china, food just doesn't taste as good from paper and plastic, does it? Did you notice the little BW logo on your waffles?

"Excellent Experience"

5
12/04/2017

This is a very well run property. Staff is helpful, rooms are always clean and the breakfast offering is excellent. Happy hour Mon-Wed. is most appreciated with free wine, beer and pizza from 5 - 7pm.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Charles, I am glad you liked our social hour. It is my favorite and a great image builder when a guest comes in and sees guests sitting in the lobby sipping wine and beer while munching on our snacks. Oh, and we have great music too! My favorite is French Cabaret on Tuesdays :)

"Note A BW Plus"

3
11/04/2017

When checking in at 2:50 we were told the room would be ready in 15 minutes. 30 minutes they finally had it ready. The hotel wasn't full do why not just give me another King? They finally did because they couldn't figure out the channel selection for the TV. It turned out that the guide was incorrect on the two listings in the room as well as the front desk. Poor breakfast selection, No attendant on site. Rooms average. This hotel falls at the bottom of the list of the many BW Plus I have stayed.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Harry for your review. I do apologize for the initial confusion with the channels but I am glad my staff was able to help you find your channel so you could watch the Masters. We have recently changed out all our TV's and on top of that our local cable provider realigned their channel lineups, thus creating some confusion. I am glad we were able to help you sort it all out so you could watch what you desired. We do have a full time breakfast attendant that helps us out with our breakfast. Perhaps when you came in to glance at the insufficient variety of selections and decided to skip breakfast she was out to the dishwasher or getting more supplies. As a BW Plus we are still only offering a hot, expanded, continental breakfast and meet and exceed all the requirements with 7 hot items to pick from. Perhaps what you were looking for is more of a full service restaurant with made to order dishes? I am sorry our selections did not match your preferences.

"Dont advise staying here"

1
10/04/2017

Our room was covered in ants! We were told to just keep killing them, there were too many to kill. The room had just been remodeled so there was no excuse. Front desk told us it was because it was summer! It was April!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dawn, we are very sorry for your experience. We were completely sold out and were not able to change your room at the time. We gave you an option of a complete refund and cancellation but you chose to stay accepting our discounted rate. We did not want to spray with you present in the room as that would jeopardize your health and comfort so unfortunately it was a situation with no good outcome, other then your discount. I assure you that we took care of the problem as rapidly as it appeared and now the room is ant free. I hope you can give us another chance on your next visit to Des Moines.

"Nice clean room"

5
24/03/2017

We stayed at the Best Western a couple weeks ago when in town for a concert. The motel is right off the interstate and is very easy to get to. It is also convenient for going into downtown Des Moines. Upon arrival the front desk clerk was cheerful and professional. She asked if we wanted a room on the third floor or first floor. She told us about the "Happy Hour" and the times for breakfast. We found our room to be in perfect order and very clean. The hvac unit was straight forward easy to control. Same with the TV, which was nice sized. The fridge kept our beer cold. There was no waiting for hot water. Really liked the flooring. Wish more motels would go that route. Breakfast was overall good, although real eggs and bacon would be better. The breakfast area was clean and neat. IF back in town for another concert, we will definitely stay again.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks Steve for the great words about my hotel. I am glad you like our location and my staff. They work so hard to please and accommodate that it is nice to share your compliments with them. Thanks again and happy travels to you. When next in Des Moines don't forget to stop by.

"Good Value"

4
20/03/2017

The only reason not to rate 5 is: we requested a top floor room when making the reservation on Best Western.com and the person assigning rooms for the night ignored the request. Fortunately the hotel was not full and the night clerk could fix the problem but this shouldn't have happened in the first place. We were in room 304 and it had a door adjoining it to the next room so you could hear people talking and their tv. This wasn't an issue this time but could be. The hotel is convenient to the highway but there is no rooms not facing traffic so if road noise bothers you, don't stay here. Otherwise, the room was dark, quiet, comfortable beds, priced right and a convenient location. I would stay here again in a room without adjoining doors.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for the good words. We always try and accommodate guest requests and I am glad we were able to get you your top floor room as requested. Happy travels and come back when in Des Moines.

"Very Nice!"

5
21/11/2016

Pet friendly, too! Check in was awesome. Clerk was friendly, professional. Lobby clean and cookies available! Super nice clean room. Plenty of space, too. Extremely comfortable bed. Breakfast was pretty decent too, what made it even better and nicer, was it was served with real china places, glasses and real silverware, not plastic. Coffee cups were ceramic too in room! Such a nice touch! Would definitely stay again!

"CONVENIENT, NICE FACILITY AND PEOPLE"

4
20/11/2016

Nice facility and Helpful Staff. We stayed here twice approx. 1 week apart. Rooms were both nice. Actually, the second stay room was REALLY nice, (larger than standard) There is an odd and somewhat constricted entrance to the elevator and it is sometimes slow... but it will get there, be patient. Big plus was quiet A/C which helps block outside noise in Fan mode... This was a big plus as second stay was on a crowded night and noise blocking was important. Breakfast was pretty standard for B/W. Another plus was proximity to both a Cracker Barrel and a Mexican Restaurant named El Rodeo, (see review). Minor negative - No USA Today.

"Good hotel in Des Moines"

4
19/11/2016

Attentive staff, ok breakfast, good pet hotel with outdoor grassy spaces to run. Pet rooms have no wall to wall carpet which is actually pretty nice. Convenient to freeways and very close to a really wonderful YMCA

"Great spot when travelling through Des Moines"

4
06/11/2016

Hotel staff was very pleasant and accommodating. The location was great with access to the Interstate, restaurants and gas. The rooms were clean and well maintained. A bonus was great chocolate chip cookies at the front desk. They also offered chili in the evening for guests which was nice.

"NIce place"

5
03/11/2016

I have stayed here several times and have never been disappointed. The rooms are clean and decent size. The front desk staff are always helpful. Breakfast is decent. There are several restaurants nearby.

"Great stay and location"

5
02/11/2016

Easy on and off the freeway en route to our destination! Comfortable bed, clean room, breakfast good with some hot selections. Staff was friendly and accommodating. We usually chose Best Western because the points earned each night add up to rewards such as a free night!

"Very Accomodating"

4
25/10/2016

Very friendly staff, good location and very pet friendly. Breakfast helped make our early start quick and easy. Staff helped us find a very good restaurant for dinner. It is sometimes difficult to find pet friendly accommodations and this property is very welcoming.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear dog lover, thank you very much for your kind words about my property. Yes, indeed, we love our guests traveling with dogs and happily accommodate them in all our rooms. We only frown on irresponsible dog owners who leave their poor dogs alone for a whole day while they go off on their business. They miss you, bark and scratch... and please don't do that to them again. It is also inconsiderate of other guests who have to listen to the barking and costly since we impose penalties for such irresponsible behavior. Happy travels to you and your dog. Bark, bark.

"Very good"

4
23/10/2016

Was very satisfied. Little things - like using real plates and glasses at breakfast was nice. Overall very comfortable, clean, friendly. I would recommend this hotel to anyone traveling either for business or vacation.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
thank you very much for the good words about my property. I am glad you enjoy our china and silverware, somehow food tastes better then from paper and plastic, doesn't it? thanks again and hurry back.

"Nice Room and Helpful Staff"

5
20/10/2016

We stayed here for one night in one of the one bedroom suites. The young man at the front desk was very helpful, bringing us extra towels and pillows. The hotel was clean, although older. Breakfast was satisfactory. I would stay here again.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks for your review. We will pass on your compliments to our employees. All the best in your travels.

"Regular"

5
12/10/2016

Work is taking me to DM regularly. This is my first choice of places to stay. Clean rooms, friendly staff and nice selection of breakfast foods. Relaxing social hour daily. It is easy to get too and close to interstate.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Marcia, thanks for your great review. We appreciate your regular business and look forward to seeing you again.

"Nice, clean hotel, but beware the breakfast. "

3
12/10/2016

Would give this an average hotel. Room was clean, it was quiet. We were in a suite which in most hotels consists of at least a partition if not a door. This is just a larger room with a couch and second tv. So if you decide to both watch some tv to relax & watch different channels you have competing sound. CC did not work. Had read about issues surrounding breakfast and unfortunately they were true. We got there about 10 minutes before it closed and there was no hot food left except dry egg patties and a couple of greasy bacon rounds. And 5 minutes before time to close the attendant was there and quickly closed everything down even the juices. There were still some people coming in. She saw people come in, did not acknowledge them and just threw things out and moved on. We travel a lot and would rate this worst breakfast. Bacon rounds? Never seen elsewhere and just greasy pressed bacon product. Everything else was eh? Felt like generic everything.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your review, I am sorry you did not enjoy our limited breakfast offering. We would love to serve a gourmet breakfast to order but do not have the facilities to accommodate that complicated an operation. Likewise because of storage and food freshness we cannot keep it up for unlimited times to accommodate all the late guests and do have to shut the breakfast down at a certain time to meet local codes. I am sorry that you missed out on the majority of it by being a bit late. thanks again.

"Warm Hospitality and Great Value"

5
11/10/2016

When you are greeted at the front desk like a family member coming home, you know you are in the right place. The staff throughout the hotel, even bumping into them in the elevators, had warm smiles and welcomes. I'm sorry to say that our 3 night stay kept us too busy to enjoy the Weds/Thurs 5-7:00 hospitality cocktails and appetizers but we never missed the afternoon warm cookies. Our room was cleaned every day and plenty of towels were provided. I had intended to swim every day, but visits with friends and attendance at the local Quilt Show kept our time at a premium. This hotel was excellent.

"Clean, Comfortable, high quality"

5
11/10/2016

Excellent staff, clean comfortable room, bed was very comfortable, breakfast was good, nice presentation and high quality products. Easy accessible location from freeway but no traffic noise. Very good value and I would recommend to anyone traveling on either business or pleasure.

"Nice hotel, great location"

5
09/10/2016

This is a nice Best Western. It had glass glasses in the rooms and regular (not disposable) dishes in the breakfast area. The breakfast was set out nicely. The hotel is conveniently located in a nice neighborhood.

"Excellent value"

5
04/10/2016

This was a very good stay at this hotel. Price was excellent and the staff very accommodating. Room was very clean and we enjoyed the fact that preferred parking available for rewards members. A nice touch. Great location in the area and easy on/off the interstate. Would stay there again

"Great Value"

4
29/09/2016

Smaller facility, clean rooms, polite staff, comfortable bed, and decent free breakfast. Perfect for a quick business trip. Location is right off the highway and near a couple restaurants you could walk to.

"Reasonable price and comfortable"

4
29/09/2016

This is the third time at this hotel. good location, average breakfast, clean, and reasonably priced. good hot tub and pool. will stay again. has social hours on Monday thru Wed. close to several restaurants. quiet

"Great Property in DesMoines, Ia"

5
27/09/2016

The staff member (don't have his name) cat check-jn was very professionaL, RECOGNIZED MY staus of Platinum and upgradewd us to a suite, which was very ni e. It was large, had two TV's (not that mattered a lot). The foom was very quiet, the bed was large and comortable. We slept well. Overall the property stood up to its brand, Best Western Plus) and could very well be upgraed to BW'S ELITE CLASS. We had large glasses available instead of those small annoying plastic glasses usually offered. At the breakfast, they had real glass plates, cups, real silverware. The whole place was really nice. I would always go back to that property. I only wish BW had more like it.

"Don't Stay on Mondays"

2
19/09/2016

The checkin rep was very uncaring, unhelpful and lackadaisical providing service. Complained that he only worked on Mondays and hadn't been trained in the basic functions of the hotel, like the proper working of the TV/remote. Was changing my room but did not have the heat turned on in the second room. Would not allow a channel to be changed in the lounge! Would not allow my motorcycle to park under the overhang out of the rain.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Ward, thank you very much for your review. I am sorry that you did not like our policy about parking your motorcycle under our porte cochere at the entrance to the hotel. While it would be convenient for you it would interfere with every other guest checking in that night and checking out the next morning and that would be grossly inconsiderate of all others would it not? For rainy days we provide courtesy umbrellas to allow people to park their vehicles and then make their way back inside, but I understand it would not work in the case of the motorcycle. I am sorry that set a bad precedent for the rest of your stay. Thanks again and I hope you can stay dry on your journeys.

"Great Hotel"

5
18/09/2016

This place had great reviews and they are right. A great stay: comfortable, secure and nicely appointed. Great price as well. No need to look any further if you;re planning to stay in this area. No complaints whatsoever.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you so much for your great review. We always strive to offer great value for our services and frequently compare ourselves against our competition for pricing, thus sometimes our prices change several times a week. Thanks again and happy travels to you.

"Overnight Stop on trip from Central Texas to Minneapolis"

4
18/09/2016

The location of this hotel made a convenient overnight stopping place for our trip to Minneapolis, and it was a easy trip the next day to travel onto Minneapolis. From the off-route location of this hotel is was quite easy for us to return to our northern travel route the next morning on I-35.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your great review. I am glad you like our location, we are indeed located at the crossroads of America, where interstates 35 and 80 meet so whether you are traveling New York to San Francisco or as in your case from Minneapolis to all points South, you drive right by our front door. Happy travels and we are looking forward to hosting you again soon.

"Very nice room but breakfast service was poor"

4
17/09/2016

The room was very nice. We had 2 queen rooms, a table with 2 chairs, 2 luggage racks and plenty of space to put your other stuff. The bathroom was a little small but the shower was fine. The breakfast was not up to par. The eggs and bacon (very thin rounds) would make a poor copy of an Egg MacMuffin. By themselves they were poor at best. There was no real butter and the fruit was canned. They did have waffles and whole apples and oranges. I was there at 6:30 and they ran out of coffee. The others in my party came down at 8:30 and they were out of coffee, oatmeal, and eggs.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. As a small Limited Service hotel we only have the limited breakfast area and choices. While it would be nice to be able to offer steak and eggs served to order we neither have the space nor ability to deliver, thus necessitating a limited self serve menu model. That requires a bit of patience on the part of our guests so we can replenish the products and dining places in the breakfast room can be available. We appreciate your patience in this matter. Happy travels

"Colorado vacation"

3
17/09/2016

Nice setting and decor. Quiet area. Only complaint is the breakfast. Not enough seating area, out of coffee and oatmeal. Canned fruit. Orange juice is good. Eggs and biscuits not hot. Internet access is good, bedding comfortable.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your review. With a limited service model and its value to the consumer we are constrained by space limitations and while we meet and exceed all seating requirements for our number of rooms it does require patience on the part of our guests to wait till others are done. On the other hand the popularity of our breakfast choices speaks to its popularity, thus the high demand for seating. We appreciate your patience in waiting your turn till space becomes available. Thanks again and happy travels to you.

"Great Hotel Experence!"

5
12/09/2016

Traveled quite a distance to get to area for an expo in the area so we were quite pleased that the staff was friendly, and very accommodating. The rooms were very clean, so for a one week stay it was very pleasant and comfortable. The staff was quite accommodating for my mother and I and my employees. If we come again for this expo we will definitely stay here again! Mahalo!

"Lodging"

5
10/09/2016

My stay, at Best Western Inn & Suites in Clive, IA, was outstanding. Accomodations were clean, comfortable and attractive, as well as generous (was upgraded to suite from standard since I am Platinum member). Great value in cost also. Will definitely stay here again.

"Great Value"

4
08/09/2016

Overall good experience. Front desk staff very pleasant and efficient. Room was clean, beds were great and it was VERY quiet. Expandable arm mirror was a nice touch. There was no WiFi while we were there and the chairs at the table were hard, not too comfy. Didn't take time for breakfast in the AM, but area was very small.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am glad you like our little make up mirrors, they are appreciated by the ladies and frequently mentioned to the staff. I am sorry for the temporary outage but we fell victim to a cut line that took the whole neighborhood out for about four hours. The line is all patched and the internet is back, what would we do without it right? Thanks again and happy travels to you.

"Not as good this time."

3
05/09/2016

Had fresh cookies upon arrival and coffee available. Came back Saturday afternoon after shopping and our room had not been serviced. Breakfast items were not kept up as well as on previous visits. One gal in the breakfast area looked very disheveled. The second morning their was a fight between some of the co-workers right in front of us as we were eating breakfast! One gal was using profanity and went storming out. No guests should have to hear that, and it didn't seem as though anyone was doing anything about it! There was a guy sitting behind the desk and didn't move or offer an apology. The gal behind the desk only apologized after I told her it was ridiculous what we just witnessed. We have really enjoyed this Best Western in the past, but they need to improve some things or we will go elsewhere. Towels were small and scratchy. Did sleep well. Also took the guy 20 minutes to do our bill when I gave him gift cards we had.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am sorry that you had to witness a bit of our "back of the house" drama in the lobby. As any organization based on people we are also subject to tempers, drama and unprofessional behavior. I am sorry that we were not able to control our employee's outburst and you had to witness that. I am sorry for having missed your room for housekeeping, there was some misunderstanding in regards to a "do not disturb" sign, and we apologize for not interpreting it correctly. Thanks again for staying with us and we hope to see you again when we can impress you again with our service.

"Very Good - Overall Hotel"

4
05/09/2016

Good Service and a Friendly staff. Offered a Good Breakfast with glassware as the dinning utensils. The Hotel was clean and it had a good atmosphere. It also has an easy access to HWY 35. Plus there was a QT gas station and a Cracker Barrel restaurant within two blocks. We will be staying there when we return.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
I see you are yet another fan of our Cracker Barrel restaurant nearby. The best time of the year to enjoy it is on a frosty evening, when you walk the quarter mile there and enjoy the ambiance of the real fireplace with its warmth and crackling logs, that makes for an unbeatable dining experience. Thank you for the kind words about my property and we will be looking out for you again soon.

"NOT A BABY FRIENDLY HOTEL"

1
05/09/2016

NOT A BABY/TODDLER FRIENDLY HOTEL!!! They did not have a crib or high chair. We stayed at several Best Western Hotels on our trip and this was the only one that couldnt accomadate our 2 year old. We thought that all BW have similar standard but we were wrong.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Parent. I am sorry for not meeting your expectations, but in the case of baby gear there are no standards and mandatory equipment such as ADA, and parents are encouraged to check about availability of such equipment upon making the reservation. We certainly welcome families with babies in our hotel but do not claim to provide baby equipment and do not advertise so. We do not provide it for reasons of frequent recalls of equipment and liability issues. A baby's health is way too precious in our opinion to entrust to faulty equipment and improper operation by untrained staff. I hope you can understand.

"Very good hotel. Could be even better with a few changes"

4
28/08/2016

Room is excellent other than they need to discover fabric softener for towels. Stiff like cardboard. Lighting over vanity so low can hardly see face closely to shave. Imagine women have fits trying to put makeup on. Better program listing on TV channel guide. Makes no sense. You half to hit every channel to see where you are. Breakfast good.But do not allow to take to room. Need paper plates. Workout room Ok, But no proper air ventilation. Very hot. One elevator in hotel. With 3 stories often times full, along with housekeeping using it as well. Good luck. Use the stairs.

"great stay"

5
27/08/2016

I would stay here again in a heart beat. The hotel was very easy to get to and very quiet. We did not have breakfast here but it looked good. good place to stay. The staff was very helpful and ready to answer any questions.

"Excellent stay!"

5
27/08/2016

Very clean and well furnished room. The staff was very professional and courteous. One of the best hotel stays I've experienced in the past year. I would definitely recommend this hotel to my friends.

"One night stay"

5
25/08/2016

The entire staff were very friendly and helpful. They went out of their way to make our stay comfortable and enjoyable. The room was outstanding and the bed was awesome. It also had a jazzes tub which my husband totally enjoyed.

"Very Impressive!"

5
22/08/2016

Very nicely decorated, modern but tasteful colors, actual real wood floors in elevators, lobby, and entire 1st floor rooms (for pets). Breakfast not fantastic, but quite adequate. Kathy at front desk just the best! Kids running in halls late, but what are you gonna do? Hot tub a little weak on jets, but overall my wife and I were quite impressed and pleased and will make this our "go to" in Des Moines! Clean, friendly, everything worked, and unusually large rooms - almost suite-size w/ hide-a-bed in sitting area. Highly recommend!

"Clean and beautiful, but noisy A/C unit"

4
21/08/2016

The room was clean and beautiful. The bathroom was large and well lit, and there were mirrors you could get close to. The big negative, for us, was that the air conditioning unit kept waking us as it cycled on and off, and setting it to "FAN ON" didn't solve the problem.

"Happy with stay at Best Western"

4
20/08/2016

Clean, handy to freeways, quiet. Good breakfast. Helpful staff. Nice pool, adequate workout room. Included wifi. We only spent one night here but found it to be a decent value. Paid $139 for 3 adults including taxes. Was on ground floor but had a stomper overhead. Laminate floors contribute to noise transmission, but rude folks always prevail.

"Great Hotel for the Price"

4
15/08/2016

Nice hotel. Great location and friendly staff. Great internet. I was connected all day while I worked and didn't experience any issues. Breakfast was included which was a plus and the social hour during the evening was appreciated after a long day. Nice size rooms

"Good Happy Hour"

4
13/08/2016

A nice motel, clean and comfortable rooms. Our biggest gripe was there were no 1st floor rooms and the sole elevator was painfully slow, and always in use as the motel was packed. We wound up using the stairs which our ancient dog did not appreciate. Good dog walking area. Free wine at happy hour which hit the spot. We recommend this motel.

"Family Overnite"

5
10/08/2016

Pet Friendly and the pet friendly room was very nice and good size. Managers Happy Hour was a nice surprise and we took part in that. The morning breakfast was very satisfying and well presented. The hotel was situated just off of I-80/I-35 in Clive, Iowa and worked out very well for our traveling. I would highly recommend this property to any family traveling.

"Organizational issues"

2
04/08/2016

Nice looking hotel, with people who wish to please, but the arrangement of guest room amenities and the breakfast area set up are not at all efficient and are actually downright awkward and confusing.

"Upgraded to Suite"

5
31/07/2016

We've stayed here several times and each visit is a treat. The upgrade was a pleasant surprise and the room was spacious, beds comfortable, with breakfast the next morning top notch. The room had two TV's--the one in the living room area had garbled sound quality, which made use of that room difficult. The staff person was delightful over the phone when making the reservation and in person when we checked in. Looking forward to our next stay.

"Great place - very friendly"

5
30/07/2016

We were there for 2 days and had a wonderful time. Internet was in & out a couple of times. Offered a social hour mid-week, which was very much appreciated - snacks, beverages, etc. Would definitely recommend staying here.

"Nice location for passing though"

4
30/07/2016

Stayed at this Best Western heading east on vacation. The motel is a little tucked away near the freeway and can be challenging to find the parking lot. It is in a location that seemed very safe and secure. There were no problems with check-in Positive: -Staff seemed very pleasant and willing to help. -Rooms had hard flooring which made the rooms clean. -Large whirlpool tub. -Air conditioning worked well. -Breakfast was standard but area was clean and well maintained. -Wifi was strong enough to stream Netflix. Negative: -Walls are a bit thin. Loud noise from conversations could be heard past midnight. Prices in most of Des Moines seemed very expensive and while this is still pricey for a Best Western, it did seem like a step up from standard. If I'm in the area I would have no problem staying here again.

"Nice Hotel"

4
29/07/2016

Location perfect for us and entire stay was nice. Free room upgrade was a pleasant surprise at check-in. Breakfast and pool area were clean. Only negative was the staff's odd lack of interest in assisting us in getting booked into another BW hotel further along on our trip.

"Breakfast needs help"

3
21/07/2016

Room was clean. Sink needed thorough cleaning. The breakfast needs to be fixed. Bacon rounds were burnt & greasy. Eggs not tasty. Stayed at Best Western's many times but this one may change my mind about staying again. Steering clear of them for awhile.

"Nice Hotel"

4
12/07/2016

I stayed here two nights over a weekend and had a pleasant experience. Great location with a two places to eat within walking distance. The room was clean and the bed was comfortable. Nice size television in the room! My only issue with this hotel was the business center is a table next to the front door in the lobby and there are no laundry services available.

"Best Place to stay when visiting DEs Moines"

5
08/07/2016

I stay at this Best Western several times a year, when I am visiting Des Moines. The staff id very friendly and very accommodating. Rooms are very clean and well maintained. If there is a problem during your stay it is corrected immediately. I use this motel as a barometer for the others that I stay at. If you are searching for a place to stay which is dependable consistent and very customer oriented this is the place!!

"Good Location"

4
08/07/2016

we had a pleasant one night stay. Just passing thru on way home from fishing. Room was adequate, ac was a little noisy. Breakfast has many choices and not bad tasting. Love the waffles. Front desk manager was very friendly and helpful

"Nice place"

5
08/07/2016

very nice hotel. Lovely rooms, very comfortable beds, easy on-and off-highway access. Had happy hour, which was very enjoyable. They provide actual crockery on which to eat your breakfast/happy hour instead of cheap plastic/paper which was a pleasant discovery. Very nice place

"Worst stay ever!"

1
04/07/2016

Rudest night check in lady. We were interrupting her TV show, and she tried to run our credit card for double the room rate for a "deposit". She finally ran the card for the correct amount and told us if we smoked in the room, she'd hunt us down. Broken elevator with my wife and daughter stuck inside for 5 minutes. Absolutely the worst hotel stay in 25+ years. Cannot stress enough...do not stay here!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, I would like to apologize for not meeting your expectations. Payment and credit cards are always a delicate subject when a card will not authorize and an alternate method of payment has to be provided. I apologize for my employee not being diplomatic enough and sensitive in communicating that to you that would not offend as it clearly did. She did, however, have to fulfill my requirement for securing payment for the room and a deposit, thus her insistence on alternative methods of payment when one failed. On top of it as you discovered we had to deal with a case of vandalism in our elevator. A guest destroyed our control panel in the elevator by unloading their frustrations on it, thus disabling it from inside the elevator. Emergency elevator services were called and the situation was remedied soon thereafter. Those volatile emotions never bring about good results. I am sorry you were the first one to discover that. Again, I am sorry your stay coincided with this "perfect storm" of bad impressions.

"Great stop"

5
28/06/2016

We were a family of four driving from the east coast to Wyoming. Being light sleepers, our main concerns are cleanliness, and quiet and dark for sleeping. I was impressed with this Best Western. No carpet - hardwood floors and real wood doors. Fancy folded towels and washcloths greeted us. Neatly laid-out cups and glasses - real cups and glasses, not plastic. Separate sink from shower/toilet area. Real dishes at breakfast, not plastic and foam. Quiet, and comfy beds. Enjoyed our stay and did not want to get up in the morning! Whoever makes up the rooms really takes care to make it neat and welcoming.

"Beware!"

3
26/06/2016

This motel has a policy of double charging your credit card for your stay plus a $100 deposit for possible damages. The breakfast was great and the room comfortable, but their charging practice is obscene and they don't tell you what they are doing.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, I am sorry you misunderstood the accounting on your bill but I will be happy to explain. Third party websites use their own cards to pay for rooms so unless we ask for the guest credit card at check in we have no security against unpaid charges, damages etc. If we ask for the card we need to know it is a good one so pre authorizing, simply checks that the balance to cover minimum overages is there. Once you check out and there are no such charges all extra funds are released back onto your card. I am sorry you are not aware of this but it is a commonly practiced standard in hospitality. In your case we certainly did not double charge your account and you can see that in your statement.

"best western"

5
20/06/2016

We thought the hotel in general, and our room, were very clean,neat and updated. Breakfast was ok and service was good. The price competitive for the area. (All Des Moines is kind of expensive). The hotel is nicely located so easy on/off either 35 or 80. Right by The Cracker Barrel.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for the wonderful review. I am glad you found our accommodations clean and comfortable. We are indeed located conveniently right at the intersections of the nation's two biggest Interstate Freeways, 35 and 80 and the Cracker Barrel is right next door. That is certainly my favorite place for breakfast. Happy travels to you and hurry back.

"Good overnight stay for group"

5
10/06/2016

Nice hotel for a group stay. Good breakfast in the morning. The hotel was clean and staff was friendly. Good our luggage to our rooms in a timely manner. I had a king room. Room had flat screen television. The most interesting thing was the "cube" outlet on the night stand. Could plug in many things!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for the review and for noticing our little "cubes" as you put it with the increasing number of electronics those outlets need to be plentiful and handy. I am glad you liked it. Happy Journeys to you and come back.

"Met my requirements for an overnight interstate stay"

3
04/06/2016

The hotel was well located, room and bedding were clean, rate was average for this chain and location. Lots of restaurants close by. Breakfast was OK. The public areas were well taken care of, but there were some housekeeping/maintenance issues that needed some attention; the toilet seat was wobbly, there were cracked tiles in the bathroom, the door frames in the bathroom were painted metal and were rusty and chipped on the bottom. Nothing to keep me from staying here again, but issues I would expect housekeeping to report.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you foir your review. I am glad you enjoyed our hotel during your stay and you will be happy to note that we are starting on re-tiling all our bathrooms this fall and summer, and the colors will be different too, but will keep that a surprise. Thanks again and happy travels.

"Last Minute Business Trip"

5
03/06/2016

The hotel staff, especially Jessica, was extremely professional and seemed happy that you choose their hotel to stay in. I use the phrase, their hotel, as that is how they made you feel, almost as if you were a guest in their own home. The room was very clean and comfortable, as well as the reception area and outside grounds. In short I was very pleased with my stay at this hotel and would recommend it to anyone.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Michael for your wonderful review. I will certainly pass your praises onto my staff. That will be rewarding as they try very hard to earn your business and a kind word such as yours goes a long way to keep up morale. Happy travels to you and we certainly hope to see you back.

"Best Western Plus"

4
30/05/2016

Closer to other amenities and easy to get on and off of interstate. Had hot breakfast, great if on the run. Front desk staff was friendly, very helpful. Did hear doors from time to time in night, but think family was split between 3 rooms surrounding my own.

"Nice property, service...not so much"

3
30/05/2016

Had issues with the check out process. Confirmed a 4 pm check out for additional $40 charge. Hotel staff came by room twice between 12 and 2 pm to see if we were leaving. First time they knocked, second time they didn't and came in at a very inappropriate adult time, it was embarrassing. Room was very nice but no hot water from 8 am to about noon either day we stayed. Also, when I got my statement they charged me $150 for that 4 pm checkout instead of $40 per their website policy. Not happy! Waiting on management to contact me back.

"Needs new bathrooms"

2
24/05/2016

Bathroom needs updating badly to stay current with the competitors. Noisy at 2AM in the hallways and staff did not deal with it. This is not your normal Best Western Plus location and it's too bad because of the great location near restaurants and highways. Right next door is a newer Hampton and it was packed.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Bob, thank you for your review, although you may have mistaken us for another property as our bathrooms are newly renovated and there is no Hampton anywhere nearby us. The closest one is a mile and a half away at a different freeway and exit. Nonetheless thank you for sharing your opinion and happy travels to you.

"So I can have a pet or no not really...."

4
23/05/2016

Just to be fair I will start with what I did like about this hotel. Clean, safe neighborhood, and friendly staff, all the things that you want in a hotel. Off to a great start I'd say right?? Well..... You can be the judge of that. A month ahead we reserved a block of rooms 8 to be exact, this reservation was good until May 11th right, well that's what we were expecting, but no not the case. There are a couple of slackers out there so last minute happens with us a lot. So May 11 rolls around and they want to make their reservations made call in and what do you mean that expired at midnight today is May 11 so we should have until 11:59 pm to make the reservation, right? Nope first problem, no big deal use the right words and fixed it. Reservation made and all is good again. The big day comes so excited!! We finally arrive and start the check in process all is good there too. We get into our room and yes it is clean, thank you Tiffany you did a great job. That being said normally when you stay multiple nights and they come clean your room they NORMALLY take the trash right?!? Umm no they made the bed that's all. All the trash still there. Our friends had a dog along which it okay by hotel policy but you can't leave them in the room alone ($100 fine) you can't take the dog with you to get breakfast and you can not take the dishes back to your room. All things they will tell you but do not offer a solution for a problem. All in all a good hotel just confusing rules.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Jbarnee, thank you for your review. I am glad we were able to overcome the "heartless" technology and take your reservations even after the computer closed out your block. I am sorry for the omission of the housekeepers in missing your garbage and let me explain about our pet policy. While friendly to our dog owners we ask that they stay with their animals at all times. As you will notice even from some reviews here, dogs left alone in rooms bark, disrupting stays of other guests, therefore it is only fair to ask all dog owners to be responsible and considerate of others, thus the policy. As all privileges, pet ownership also carries responsibilities and we ask that the dog owners recognize that and not inconvenience others, even if it means more complicated breakfast logistics as you pointed out in your review. Thanks again for your thoughts and happy travels to you.

"A resting place"

4
18/05/2016

Very nice place. We were on our way to Kansas City and decided to break up the drive. The hotel is located in a very nice area. A number of restarants near by. We went for a walk, was a clean, safe area. We would return again if in this area.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your review. I am glad you were able to enjoy our neighborhood and were able to take a walk on some of our greenbelts. It is certainly unique to have those many available so close and we pride ourselves in their proximity to us. Keep on walking and happy travels to you.

"OK stay"

3
11/05/2016

The room was clean and the bed was comfortable but there was a lot of road noise from the freeway. In the morning we had no hot water at all. The front desk person told us they were having problems with their circulation system and compensated us for the inconvenience. The breakfast was minimal.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Mark, thank you very much for your review. I am happy to let you know that all the water problems have been resolved with the addition of updated and more powerful equipment and now we can supply infinite hot water to all our guests. Thank you for your understanding and happy travels to you.

"Wonderful accommodations for group"

5
09/05/2016

We had a group of 27 that overnighted at this hotel on a Friday night. Very accommodating. Staff promptly delivered luggage to our rooms. Rooms well appointed. Bed was in good condition, microwave, refrigerator and coffee maker in the room. Flat screen television. I really liked the "Cube Shaped" outlet on the nightstand where you could plug in 4 items at one time. Breakfast was good on Saturday morning.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Bonnie, thank you for the wonderful review, we always enjoy hosting groups at our hotel. Thank you for noticing our little cubes, they are certainly a convenience for your electronics when in bed, you don't have to reach behind the nightstand or unplug other appliances such as the lamp or clock. In fact you can plug in up to three additional devices and surround yourself with charging technology while you sleep. Thanks again and happy travels to you and your group.

"Nice surprise."

5
04/05/2016

A very nice surprise to find a very newly decorated, clean spacious room. The room felt like the hotel was brand new. The lobby area and pool area also was comfortable and update. Did not use or see other parts of the hotel. But what we saw was well taken care of and updated. Breakfast was on the high end of typical free breakfast. It was a nice surprise during our cross country trip. I only hope we get this lucky again.

"Nice place!"

5
02/05/2016

Clean rooms, nice decor and the staff was nice! In a very clean part of town. I would stay here again. We wished we could stay more than one night. The breakfast was pretty good too. Cozy room with a fridge and microwave.

"A wonderful stay"

5
28/04/2016

We enjoyed our overnight stay here. The suite was exceptional; I especially liked the sitting area with a comfortable couch and extra TV. The breakfast was good and between 5-7 (Mon-Wed) the manager's reception served complimentary snacks, pizza and beverages; a very nice touch. Everyone on the staff was friendly. Easy access off the freeway and several restaurants nearby. Also close to good walking trails.

"Best Western Plus Des Moines , Clive IA"

5
23/04/2016

Top notch in every way--bed was comfortable--snacks and drinks from 5-7 was a great idea--breakfast was very good. Price was in line with other motels. The room was clean and neat and the staff was helpful. We would stay here again.

"A pleasant stay in Clive Iowa"

5
18/04/2016

The room was very large, very clean, and very quite. The bed was extremely comfortable. The suite had two TVs. The water pressure and temperature in the shower was great. If in the area again, we would stay there.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Darla, thank you very much for your kind words about my property. We certainly strive to please and we are happy you enjoyed our new mattresses. All the best and happy travels.

"One of the BW properties and stays"

5
16/04/2016

We have stayed at over 17 different BW properties over the past couple of months, because of our schedule, and we truly have to say, this is by far one of the classiest BW properties that we have stayed at. The rooms are immaculate and the breakfast, as well as your rooms, you have real glasses and real coffee mugs, not paper. The plates are stylishness and enhance your experience. We did have a small minor issue with our refrigerator, and the night manager, Barb, came down and replaced it immediately. The evening person, Phil, was very awesome and informative. We have had the opportunity to speak with the owner, Artur Golebiewski, he very proud of his hotel and made sure our stay was up to the very high standards he has implemented at his hotel. We highly recommend this beautiful BW property and look forward to a return visit when we are in the area again.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for noticing our efforts to make your stay pleasant and enjoyable. All the best in your travels and hurry back.

"Great Place"

5
12/04/2016

Great hotel. Had no issues and everything was as expected or better. Full breakfast was typical. All around good hotel. Check in and check out went smoothly. In a good area with a short drive to many places to eat. Will definitely stay at again when in Des Moines.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your good words about my property. I am glad you were able to enjoy our amenities and the location. All the best and happy travels to you.

"Best Western Plus Des Moines"

5
11/04/2016

Convenient location just of I-80. Staff was very nice. Pool open 10-10p. newer or remodeled hotel. in very good shape. stayed in large suite, very good size. kitchenette. rooms were very clean and staff friendly. breakfast typical.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thanks for your great review. Yes, indeed we pride ourselves at being very conveniently located right off the freeways yet right between all the retail and service businesses needed for a busy traveler such as shopping and dining. Happy travels and hurry back to us.

"Pet Friendly"

5
11/04/2016

We were on travel with a new pup that we had just picked up and had been on the road for several days.The amenities for having a pet and staying in a hotel were excellent, the staff was polite and helpful and highly recommend for your travel plans.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for your kind words about us. Yes, we love dogs and their responsible owners and gladly host both. Happy travels to you and your new pup.

"Haven away from home"

5
09/04/2016

This hotel is affordable, clean, smells good, free cookies, great pool, great workout room, very friendly staff, comfy beds, free wifi. What more could I ask for?! I am a picky person and I believe I picked the best place to stay at the best price in Clive!

"Great Place to stay"

4
05/04/2016

Friendly comfortable environment for business and pleasure. Clean. Full breakfast. Rooms are up to date and a nice size. Safe area for walking. Close to shopping and dining. Great price for the great services.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Gina, thank you very much for your wonderful review. I will be sure to share it with my staff and we wish you happy travels. We hope to see you back in Des Moines before not too long :)

"Nice and clean"

4
04/04/2016

In town for nearby business. This hotel was convenient, clean and comfortable. The staff were friendly and helpful, the room was clean and well maintained. The breakfast was good as well The only minuses, the bathroom lighting was kind of dark, and we ran out of hot water twice, though we did get a discount because of this. Several good places to eat nearby.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Stephanie, thank you very much for your review and the nice words you had to share about my property. We strive to deliver superior cleanliness and service every time and it is nice to read that it is noticed. I am sorry for your inconvenience of having to wait for the hot water. We hosted twenty some rooms of young athletes all having to shower at the same time in the morning and even our brand new boilers couldn't keep up with that demand, fortunately the wait was not too long and we appreciate your understanding. Happy travels and hurry back.

"Very clean hotel"

4
30/03/2016

Very nice. comfortable bed. Very clean room. Breakfast had a lot of good options and food was good. Nice location just off freeway. Friendly staff. Accomodations for pet and liked the laminate flooring in the hotel room.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Susan for your review. I am glad you like our breakfast, we recently added a lot of "custom" options to our selections so that guests can make their own "gourmet" yogurts, waffles and make their oatmeal as original as they wish. Thanks for noticing our wood floors, they are a great addition to our new "clean, allergy free" offering and invite a lot of good comments such as your. Thanks again and have a wonderful journey. We hope to see you again sometime soon.

"Clive-Des Moines"

5
26/03/2016

This is a really new hotel and is very comfortable and convenient to the highway and the city. The breakfast room was great and the beds and room was perfect for a good night's sleep. We were close to several restaurants and even though we were close to the highway, the room on the 2nd floor was quiet.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
James, thank you very much for your kind words about my property. I see you did notice our convenient location. I always claim that we are luck enough to be at the "crossroads of America", where I 35 and I 80 cross. If you are traveling from New York to San Francisco you come by us and if you are traveling from Minneapolis to Houston you come by our lobby as well. Hope to see you again.

"Upscale stay without the price"

5
01/03/2016

The hotel was very clean and appeared upscale without the price. Good location for restaurants & shopping and easy to get to. Breakfast area had many choices and was delicious! Kids enjoyed the swimming pool. The front desk was helpful and informative upon check-in.

"Visit Grandson"

2
29/02/2016

Would not return to this Best Western. Usually friendly service, I believe in efficient check in but I felt too rushed with no one else in line, staff was not your typical friendly staff. Seemed uncomfortable possibly because I am a minority, but not sure. Breakfast meat was cold. Location was OK, rooms were stuffy but clean. Front desk at least the lady that checked me in needs some training on customer service.

"Great location, great value"

5
26/02/2016

This place is really nice. It has a nice modern feel to it. The rooms are really nice and the beds are comfortable. One thing I really like is there is actual dishes and silverware for the breakfast. None of that throw-away stuff. Overall, this place is really nice and it's in a really nice spot. The price is also really nice.

"Happy with my new find"

5
25/02/2016

I needed to stay overnight in the Des Moines area but had no idea which hotel I wanted. I knew I wanted one close to I-80, so I just started searching and found this Best Western. No one answered the phone when I called, but it was easy to make a reservation on-line. Turns out I lucked into a great place to stay. The clerk was so nice when we checked in that night, and directed us to a spacious, clean, attractive suite. When we later went out for dinner I told him how much we liked the room and he said he had upgraded our room! I don't know why but it was wonderful! The hotel was quiet, smelled nice, and offered lots of hot or cold breakfast food. Plus the beds and pillows were very comfortable. I will choose this hotel now every time I have business in Des Moines.

"A real find"

5
16/02/2016

The room was spacious, clean, and well-appointed. The real surprise was that there were REAL DISHES at breakfast and in the rooms. And real silverware! None of the plastic and paper stuff. And the breakfast was good, too. They also had snacks, beer, and wine in the evening. The staff was really friendly.

"Standard Best Western Fare"

4
14/02/2016

It's clean, convenient, and reasonably priced. For me, Best Western is a reliable standby when traveling. If you are passing through the Des Moines areas, this is located close to the expressway and is an easy stop for a good night's rest.

"Great Customer Service"

5
12/02/2016

The customer service was great! They offered a social hour in which the front desk agent kept stocked at all times. The Double Queen room in which I stayed was very nice - hardwood floors, no scratches. Not a plastic cup in sight - all glass - for water and coffee. I definitely recommend this property.

"Great place"

5
29/01/2016

Friendly staff, family friendly, pet friendly, great breakfast, super location easy to get around town. I stayed here with my family and we enjoyed the pool and the hot tub as well as the breakfast the next morning!

"Comfortable"

4
24/01/2016

The hotel is a great value and offers a warm comfortable environment. The staff is helpful and friendly. The small workout area gives you what you need for some exercise and there is a pool available as well although I did not use the pool. Breakfast was good and a pizza and wine bar was available after work. How great is that! Oh- The cookies are great too.

"Overall a Great Stay and a Perfect Location"

4
14/01/2016

We stayed one night on a quick trip to Des Moines. Overall we had a very good stay and an excellent price. Check in was really quick and our room was ready a bit early. The lobby area, breakfast area and pool area are all immediately noticed when checking in. All were well maintained. A nice sitting area with TV and faux fireplace was available. Our room was in good condition. It appears there was a move to earth tones so the room was a bit dark, however there were plenty of lamps and plug ins. Also, the furniture was more of a blonde finish which lightened things up. The comments in other reviews about the bathroom being dark are spot on. It was clean and large but the bathroom walls were a dark purple. On Mondays-Wednesdays management offers a 5-7pm greeting in the lobby. Some pop, wine, beer and various snacky things. Not fancy but a nice touch. The room was large with a sofa sitting area, fridge and microwave. The only noise I noticed was some freeway noise but manageable. Breakfast was typical with cereals, yogurt, pastries, waffles, etc. The one very surprising thing to us that breakfast was served on real plates and with real silverware, a nice touch. Our room, 314 was directly off the elevator and right by the ice machine. There was absolutely no noise and it was really convenient. King size bed was comfortable. Our checkout folio was in my e-mail in the morning. This hotel is just off the interstate at University Ave. If you are going into Des Moines and out to the Jordan Creek shopping/dining area this a great location in between. I felt we had a very nice room and an excellent price..

"Great but no cribs provided."

4
04/01/2016

Great hot breakfast options! Our only disappointment is regarding crib availability. We booked our reservations online, I verified that the amenities included a crib. After booking the reservation, I called to request a crib and was told they did not have any. This was the primary reason we chose to stay at the hotel. We very much enjoyed the stay but the website was inaccurate in stating they offered cribs as an amenity, this is an important feature to families with young children.

"Nice place to stay"

4
30/12/2015

The rooms are nice. The bathroom in our room was dark and hard to see in the mirror. We had a Jacuzzi in our room which was nice. They are very accommodating for pets. The breakfast would be better if the food was a bit warmer, not a fan of cold eggs. They had a light supper on which was very good.

"great price, great room"

5
28/12/2015

we had a wonderful stay at this hotel. great room at a great price. we had our small dog with us and they put us near an exit without us having to ask. the staff was very friendly. it was a quick overnight, so no time to enjoy the pool or fitness center.

"Cleanliness"

1
24/12/2015

Blood stain and body fluid in bedding. It seems that bedding was not changed from previous occupant. Previously stayed in this location without any problems. Requested reassignment of another room due to the lack of housekeeping personnel. The second room had a problem with the TV set. The front desk attendant was not of much help.

"Great Mid Priced Hotel Option"

4
08/12/2015

I have stayed in several hotels in the West Des Moines area while visiting my parents and this is the best hotel by far I have stayed in. Rooms were very clean, the hotel has an indoor pool & hot tub. They offer a free light breakfast which includes yogurt, waffles, fruit and juice. The hotel is located right off University Drive, so it is close to Jordan Creek Mall and several dining options such as Rock Bottom which is less than a mile away. You could also walk to the Cracker Barrel and a Mexican restaurant if you like. I will stay there again when I am back in town.

"Excellent Pet Friendly Hotel"

5
16/11/2015

The Clive Best Western was conveniently located for a family visit. The rooms were clean and tastefully decorated. The laminate floor was a good choice for a dog friendly room...wish I would have brought a dog bed. Good breakfast choices plus a pool and fitness center which we did not use.

"BEWARE!"

1
01/11/2015

Beware!! We found out after the first night that our lock to our room wasn't working. No key required! They were busy at the front desk so we had to use our deadbolt while we were sleeping. Went down the next am and Kathy says "oh yes, that happens sometimes to the rooms". They clearly know there is an issue with their room locks but aren't bothering to fix it. Beware of you plan on staying here!!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Kari, thank you for your review. I am sorry for your impression of being in a room with a non functioning lock. Let me explain what happened, When the door is not closed all the way it sometimes gets stopped just before the bolt engages the strike in the door frame. What Cathy did and referred to in her comment is just that, the automatic closer on the door was not strong enough to pull it all the way shut and thus locked, and the door had to be pushed that last little bit. That is what she helped you with in the morning. She did not imply that our door routinely don't lock as you misunderstood. Nonetheless we changed out the door pull and checked out the lock and now everything works great. Thank you again for pointing it out and happy travels to you.

"Our Golden Retriever loves it!"

5
31/10/2015

This is the cleanest and most accommodating pet friendly hotel in which we've stayed. It's our go-to hotel on trips to visit family and friends. We've always gotten a first floor room convenient to the pet walking area. Some of the pet rooms have smooth surface flooring, which is a great idea for dog rooms and seems much cleaner than carpet. Restaurants are just a short walk across the parking lot, a feature we greatly appreciate after a long day in the car. Staff is friendly and helpful and is always eager to visit with our therapy dog.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you for a wonderful review. We certainly are very fond of our guests with their dogs and have recently converted all our downstairs rooms to hardwood floors and also installed a "doggie bag" dispenser just outside on the pet exercise side of the hotel. Woof Woof and hurry back.

"worth the costs"

4
28/10/2015

location is convenient for visiting family. on this trip we also included our son and his family and found the facility answered all of our needs. staff is pleasant and always there to help you. breakfast has enough food to satisfy everyone.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for a wonderful review. We are proud to host you every time you come by our way. All the best in your travels and we hope to see you back soon.

"Beware......the meaning of Pet Friendly"

2
21/10/2015

We had reservations for almost a month but when we went to check in, the desk clerk informed us that cats are not allowed in the rooms. I had mentioned in my reservation that we had a dog and a cat (misspelled coat). Unfortunately, we had to cancel and look for another place to stay. Fortunately, LA Quinta was next door and welcomed us...including our cat. I wish the hotel had specified on their website that cats need not apply.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, thank you very much for your review. All websites that we control expressly say we allow dogs and for other species to check with the property directly. It does not make sense to list all the pets we do not accept such as cats, birds, snakes etc, as that would be a lengthy list and we would surely miss some species in our list. As a responsible cat owner and lover you are aware of the restrictions of the hotels and cannot assume that your pets will be welcomed everywhere you travel just because it says "pet friendly", because then how would people with miniature horses feel, they are pets too, right?

"Good upgrade but a let down otherwise"

3
16/10/2015

This hotel suffers from being next to a freeway. We were very kindly upgraded to a suite but the room suffered from light pollution as none of the doors fitted properly! The breakfast offered was the poorest we encountered on our road trip. The location was Ok for restaurants etc but was some way from Des Moines town. The best relatively local sight was Salisbury House which would be well worth a visit.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Dear Guest, thank you very much for your review. I am glad you enjoyed the upgrade to a suite and I am sorry for exposing you to the treacherous light pollution sneaking in through the cracks in the doors from the hallway. I have never encountered that complaint so will get together with our staff and see how we can address it. I am sorry you did not enjoy our breakfast, perhaps a full service restaurant is what you were looking for because our offer of waffles with strawberries and cream, do it yourself oatmeal with Brown Sugar, raisins, cinnamon, blueberries,crushed almonds: do it yourself five flavors yogurt with the above ingredients, our three cereals including gluten free, our three selections of milks, including almond, lactose free one, our two fresh juices, our selections of apples, oranges, peaches and pears, cappuccinos in chocolate, french vanilla and pumpkin flavors, our multiple hot teas, fine, fresh brewed coffees in regular and decaf, our hot sausage links, biscuits and gravy, egg omelettes, white and wheat breads, fresh croissants, muffins and danishes all served on white china and attended by our full time breakfast help, do not meet your criteria, but it is the best we can do in our limited service capacity and offer it free to all our guests. Thank you again for your kind words and happy travels to you.

"Highly recommended!!"

5
15/10/2015

I was here unexpectedly due to car repair issues. The staff was absolutely friendly, helpful and just helped make a not-so-great situation a little better. I was concerned about noise issues with the interstate nearby, but never heard a sound. Upon check-on, the desk clerk (so sorry I can't remember your name!) proactively asked if I wanted a room not on the first floor (just for added safety as female traveling alone). I thought that was a nice thing for him to mention as I didn't really even consider that (not that there was any concern in this area). I appreciated that! He also provided an upgrade to a suite with couch/refridge/micro since I was a Gold Crown member (or maybe he just felt bad for me after I told him my car ordeal!).They have a generous happy hour (two hours!) in the evening with wine and soda (maybe beer?) and snacks too. One night there was a huge crockpot of meatballs and the next night, some hot pizzas on a warmer - plus pretzels, snack mix, cookies, etc.The hotel is in great condition and they were putting in hardwood floors in the first floor rooms - very pretty from what I could see when walking by them working on them during the day! Every time I walked in or left the hotel, I was greeted with a smile and a hello/goodbye. The housekeeping staff (Lori and others), were very nice and wrote me a note saying "welcome back" after I checked-out and then had to re-check back in later in the day - nice touch!! The owner is an active participant in the daily operations and I saw him showing an employee how to do something at the desk. He was smiley, friendly, and you could just see he has a good relationship with all his staff. The area (Clive) is great - lots of restaurants/shops close by. I will ABSOLUTELY stay here again the next time we pass through Iowa! THANK YOU EVERYONE!

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you Kelly for a wonderful review. I am glad that during your unfortunate delay in your travels we were able to host you in our hotel. We certainly enjoyed your company and hope that everything went well with your troubles and you were able to continue on your way back home. Thanks again and come by anytime you are passing by Des Moines, we would be always glad to have you.

"A Solid Choice..."

4
14/10/2015

The service and room overall was solid. I enjoyed the Manager's Reception from 5-6pm with its snacks, pizza and beverages and the breakfast - all served with real plates and flatware not paper, styrofoam or plastic. A nice touch. An overall good value and location. The one recessed light above the sink in the bath was missed since even with it the room might be a little dim. That and I'd suggest that they make all of the light bulbs of the same color so as to avoid the whites with the off whites. Small things but God is in the details. Recommended.

kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review
Thank you very much for your kind words about my hotel and the breakfast you enjoyed. Certainly it is all about the details in this industry and so we have policies in place to always check a room how a guest would see it to see if we can find out any details that may be missed in the course of routine cleaning and maintenance. The light bulb above the sink is one such example, thanks again for your review and happy travels to you.

"Good two star hotel."

3
12/10/2015

It's not great, but it's worth the price, clean, and just off of the loop around Des Moines, Iowa. I'd stay there again if under the same circumstances and visiting the area. It's just off of University Ave, outside of I-35.

"Just okay! "

3
12/10/2015

The lady that checked us in was very polite and friendly. The fresh cookies were good. The room was clean. The bed was not comfortable. It was very noisy on Saturday night with doors slamming, showers running and footsteps above our room. No noise on Sunday night. They did upgrade us for free so that was a nice surprise when we checked in.

"Hotel stay"

4
10/10/2015

I stayed at Best Western in Clive and would say that my overall stay was good. I liked that had social hour and offered complimentary food and drink. The room was clean, the bed was a little too firm for my preference and the couch had a stain or two on it. Breakfast was average and a nice benefit. Overall, I would say I was satisfied with my stay and feel that I got my money's worth.

"West Des Moines easy access. "

4
05/10/2015

A very clean and quiet facility. Evening reception was excellent but breakfast was cold and not replenished properly. They did have "grab and go" breakfasts available. If breakfast had been fresh and hot they would have earned 5 stars. The parking lot is well lite but small in the front of the building.

"Best Place to Stay while in Des Moines"

5
24/09/2015

Very clean and dependable place to stay. Staff is very courteous and caring. You are appreciated as a customer! The location is easy to reach and parking is not problem even if you have a trailer behind you vehicle. Would strongly recommend this facility

"Very Clean Modern Hotel"

4
23/09/2015

We stayed on a friday night so we missed the complimentary social hour which is not offered on friday, saturday or sunday. The room was very clean and comfortable. The check in and check out was fast and efficient. The people were very nice and helpful. Refrigerator and microwave in the room. Flat screen tv with lots of stations. The entire place was modern and clean and included breakfast. The breakfast was very good with all of the typical stuff. Eggs, sausage, cereals, make your own waffles etc. nothing extrodinary, but also kept clean and full the whole time we were there. Paid $110 for the night which is about average for the area. It's right next to the interstate, so a good place to stop for the night if your just passing through.

"An Excellent Stay"

5
23/09/2015

We were passing through for just one night - all we required was a clean room and bathroom and a comfortable bed. All those needs were met - everyone from the check-in clerk to the check-out personnel were friendly and helpful - can't ask for more than that. Would certainly stay here again if we are fortunate enough to return to the area.

"First class accommodations"

5
21/09/2015

We arrived just before the 5-7 p.m. complimentary drinks and snack service. China plates, fine wine self-served in glass stemware, and hot meatballs as one of the snacks. We swam in the large indoor pool, just off the lobby. Morning breakfast was the best we've had in a motel: home-made oatmeal, with several toppings available; other high-quality hot dishes, yogurt and fruit. The room was large, clean and comfortable.