Best Western Plus Hotel Clarks Summit Scranton, Clarks Summit

Party of 7 with teens in two rooms with queen beds. Book this hotel blindly without even thinking or comparing with others in the area. It's simply perfect. Rooms, cleanliness, breakfast, staff, pool, internet ... everything is perfect. We will be back on our next trip.

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is extremely helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

Stayed here for a family wedding first room we were put in smelled like mold and dirty feet. We let the ladies know at the front desk and they immediately found us a new clean room. If they would not have handled this immediately we would have left to another hotel so thankful situation was resolved but they should check rooms before having someone check in to make sure room is clean this should never happen.

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're very sorry you were not satisfied with the cleanliness and condition of your room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. Thank you again for the review.

Hotel was very clean, staff was very friendly and accommodating. Hotel is conveniently located to many restaurants and shops as well as close to local attractions. I would recommend this hotel for travelers.

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and thank you for leaving us a review. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is extremely helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

It is a very comfortable hotel with big rooms and very clean. We enjoyed also the swimming pool. During the night it was silent, so that we could sleep very well. The hotel is not far from the highway. It was the best hotel during our visit in the USA! Thank you very much!!!

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and thank you for leaving us a review. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is extremely helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

The location of the hotel is great. Easy off and on the major highways. There is a gas station next door if you need snacks. There is a restaurant next door that was fantastic. We walked to a Subway for lunch one day as well. The pool was refreshing. Breakfast was great. We'll be back!

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way

Unit was misrepresented, no utensils for cooking,glasses, silverware,plates,pots&pans etc. no hot water for two nights, carpeting needs a good shampoo, bathroom caulking mildew. Cooking odor, I believe because of long term stays.

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're very sorry you were not satisfied with the cleanliness and condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

Good hotel to just stay in Breakfast is good just not egg patties Rooms where clean and ready for whom was staying in it Staff was wonderful and helped in anything that was needed Overall it's a good hotel

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed their expectations. It appears you enjoyed your visit but see we could have done a better job. Your feedback offers helpful direction for us to focus our attention. We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way.

the staff was very friendly. the room was clean and stocked well. the internet was fast. the amenities were great. great service and great location to where we wanted to be. overall excellent experience

Dan Harris, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying at our new Best Western Plus Clarks Summit Scranton Hotel in the heart of beautiful NEPA. Thank you for completing the survey regarding your recent stay at our property and giving us a perfect 10. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If you have handicap needs, this is not the place for you. Beds up to your waist. They give you a 2.00 plastic step to use. Which doesnt work. Their answer to probs are a bit much. Esp if u have to use 2 rooms for a hot shower. They promised us one room with kitchen at half price for next visit. Hubby birthday. Did not get it. We have been staying at this location for years. Should have been comped..but even at half price..wrong room, had a tub that shower chair didnt work in. Had to sleep on pull out. Bar in back all night. Couldn't even share a bed with hubby. If you are on the shorter side, older , esp a senior or handicap. This place is not for you.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and thank you for leaving us a review. We are sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

New interior , pleasant and helpful staff. Very good overall amenities. Very good breakfast. Close and convenient to Highways ad PA Turnpike. Easy access from all areas. Near a wide selection of restaurants.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is extremely helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

My stay at best western wasn't the best. The bathroom in my room was clean. The sheet on my bed had stains on it. They were asking me if I was ready to checkout at 9:00am when checkout wasn't until 11:00am.front desk lady was so rude!

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for being our guest and taking the time to write your review. Please accept our apologies for your experience at our hotel. As the appearance and cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured your comments have been shared with the appropriate department heads and team members in order to make improvements.

Our stay at the best western plus was horrible. We are already depressed and stressed as we are basically homeless and living in a hotel with our 3 children. We were displaced from our residence on 12/26/21 so we're going threw enough with living in a hotel with kids. The staff called children and youth services on us because they said our children were running around the hotel by themselves running it. Which is a total lie. The front desk staff was very rude and u professional. The pool was broken during our stay. The first room they gave us was still dirty it was never cleaned, so they have a lack of communication for sure. This is a horrible place to stay at. I would not recommend this hotel to anybody to stay at.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and thank you for leaving us a review. We are sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

This hotel was highly recommended to us, however I think they recommended the hotel to us before the pandemic. Unfortunately they were so understaffed that they couldn't provide any housekeeping. Otherwise the hotel was decently clean, but you can imagine after three nights and a family of four the trash pile up. The breakfast is really bad. And I'm sure this doesn't always happen, but when we were there the pool was closed due to it being broken. I feel bad for these places trying to make it work when they don't have enough people to work for them.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for being our guest and taking the time to write your review. Please accept our apologies for your experience at our hotel. As the appearance and cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured your comments have been shared with the appropriate department heads and team members in order to make improvements. We hope you will give us another chance the next time your travels bring you this way.

The management of this facility has zero compassion. The entire facility smelled like old man cologne. The breakfast workers silently stared at me while I chose breakfast and ate it which was very uncomfortable. The bathtub/shower looked like it had black mold and was not clean.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for being our guest and taking the time to write your review. Please accept our apologies for your experience at our hotel. Please rest assured your comments have been shared with the appropriate department heads and team members in order to make improvements.

Great prices, rooms, very clean place, beds were very comfortable, easy check in and out, and was very quiet. The staff were exceptionally friendly. Everything about out stay was a plus. My family would readily stay again.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is extremely helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

Good value for money... Those 2 ladies at front desk when we checked in were very pleasant and proactive... full marks to them.... I would come back and stay for sure.... not to forget the experience at the fitness center was also too good....

The staff were friendly and helpful, and the room was clean. The decor was cheap. Worst was the bed, which was too high for my disabled wife to climb into, and the ADA compliant bathroom, which contained a shower that reminded me of my high school locker room.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and thank you for leaving us a review. We are sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us.

I'm writing this review about a month too late because there was just so much wrong that I didn't have time to write it. I do want to mention first and foremost that this “hotel” has more of the accommodations of a cheap motel at twice the price. We came here as part of a wedding party. Let's start with the fact that the receptionist couldn't figure out whether the room was paid for so they charged us and then voided the transaction, just for us to find out later that yes, we did have to pay for the room on arrival. Ok, mistakes happen, no big deal. Now the room itself is minimally and cheaply furnished (god forbid they have some utensils in the room or an extra set of towels), the bathroom is tiny, the shower had poor plumbing so the water would collect after about 5 minutes, at one point we had NO hot water in the shower, and the “breakfast” is practically non-existent. However, the final straw was the front desk calling us and rudely, without even introducing themselves or explaining the situation, telling my boyfriend “you need to move your car right now or it's going to be towed”. Mind you, my boyfriend had done nothing wrong and was legally parked (oh by the way, they have extra parking in the back, which is not specified ANYWHERE) and some idiot couldn't get out of their parking spot so instead of politely asking my boyfriend if he could move his car, they threatened to tow it. You see, I'm willing to let the crappy accommodations go since we were only there for a weekend and we didn't file any formal complaints (so of course they used that as an excuse to not give us any money back), but I draw the line at rudeness and poor customer service. Do yourself a favor and go up the street to Hampton Inn, it's way better than this dive.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the issues you had with your room accommodations and the service you received was less than satisfactory. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly be looked into.

Long Story, My keys were sent home with my parents by mistake so I was stranded at the hotel with a 3 year old and 10 month old I asked for a late check out and was told they do not allow late check out and we would have to leave the property or pay $271 for another night. We were out of the hotel by 3:15 pm instead of the 11:30am check out time. The Manager was not willing to help in any way. In my many times traveling I have never been nor seen a hotel operate this way. I reached out to corporate customer service and they were not willing to help in any way either. I assure Best Western will not get any business from our family again.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the fact that you feel the service you received was less than satisfactory. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

After not travelling for the past 18 months, it was a pleasure to stay at Best Western Plus while attending a wedding nearby. The convenience of a restaurant, Tully's, adjacent to hotel was a plus also. No complaints!

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our valued guests on how we are doing. Once again thank for choosing to stay with us and we hope to see you again.

Pool was fantastic and very well maintained. Clean rooms and very nice decor. Fast check in and easy check out. I will stay again in the future. Staff was friendly and helpful. Thank you kindly and have a nice day

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is extremely helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

Don't expect good water pressure, clean towels, breakfast, late check out or anything they have listed on their website! Staff is courteous but not willing to help much. Being a diamond member, I was supposed to get a free upgrade and was told I wasn't able to, also was supposed to be able to check out late and was told no.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. We are pleased your stay was acceptable but sorry we did not live up to all your expectations. Thank you for letting us know what we could do better on. We certainly will focus on improving our service in those areas and hope you will give us another chance to serve you in the future. In the meantime, we wish you the best with your travels and hope you have a wonderful day.

Stayed one night with two teenagers and the suite was like an apartment complete with full kitchen and fridge/freezer. Totally appreciated the extra room. Staff was great at check in and check out. Breakfast options were plentiful and staff constantly cleaning.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed their expectations. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. It takes a team and I am very fortunate to work with such a dedicated group. I am proud to hear we may have helped make your visit with us a bit more enjoyable. I will be sure to share your kind words with our entire team.

I was not very pleased with overall reception and level of service provided by the hotel. I had hoped to have been provided with more options to resolve my registration and check in issues but was very disappointed with how things were handled.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

This is a basic hotel in an unattractive location in the middle of other basic hotels and fast food places. That's not all bad, except they were charging a rate out of proportion to the experience. Guests were loud and inconsiderate and most were not wearing masks in public spaces, including elevators, lobby, and "breakfast" area. Breakfast was well below standards for comparable hotels.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and thank you for leaving us a review. We are sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again.

No hot water! And I dont mean poor pressure or not hot enough. It was just straight cold water. Front desk even said something was wrong. All 3 of us had to take a cold shower. Horrible experience. All we needed was a god night's rest and a warm shower in the AM. Best western plus failed us.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We would like to thank you for taking a moment to let us know about your recent stay. We are sorry to hear your stay was less the perfect. We pride ourselves on providing a memorable experience for all our guests and we fell short. . I sincerely apologize for the inconvenience. It was a pleasure to have you as our guest and we look forward to serving you again whenever your travels bring you back to Clarks Summit Scranton Area.

While this hotel is going through a renovation and the finishes appear to be newer, I feel you should know not to fall for the photos. The reasons I cannot recommend this hotel based on our experience include: They have a sign on the front door that says masks are strongly recommended, yet we were the only ones wearing them. Be warned, none of the hotel staff wear them. They were showing a CSI show on the TV in the lobby. Trying to keep my young children from watching the graphic inspection of a dead body while checking in was disturbing. The enhanced clean they advertise does not live up to expectations, there was popcorn on the floor, something sticky on the tile floor and the room smelled funny - like someone had smoked a lot of marijuana in it and efforts to eliminate it have not worked. The guests in the room next to us made so much noise until 1:00 am that we could not sleep. Slamming doors, banging things around, talking loudly. I understand people come to hotels for different reasons, just know that if you're a family looking for rest and a quiet place to sleep while on a road trip, this might not be the place for you.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're very sorry you were not satisfied with the cleanliness and condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We pride ourselves on providing a memorable experience for all our guests and we fell short. Our hope is that all our guests experience a peaceful environment during their stay. That said, it was brought to my attention that your stay was interrupted by a loud disturbance caused by another guest. I sincerely apologize for the inconvenience and will take the necessary steps to ensure this is an isolated incidence. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

The hotel is newer than those surrounding it in the same area. However the cost is a bit much for the quality and the simplicity of it. Standard rooms are a bit much and a sweet is way too expensive for what you end up getting.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for staying with us and thank you for leaving us a review. We are sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again.

The reception staff is rude. The room was dirty with stains on the walls. It was loud in the room at night. There is pealing wall paper near the pool, maybe mold? After traveling with my family for two weeks this was the worst hotel.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for being our guest and taking the time to write your review. Please accept our apologies for your experience at our hotel. As the appearance and cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured your comments have been shared with the appropriate department heads and team members in order to make improvements. We hope you will give us another chance the next time your travels bring you this way.

The hotel advertised a pool & fitness center, but previous to this hotel stay, other hotels have advertised their pool and fitness center and neither was open. I was happy to know the pool & fitness center were open. The only thing I miss is the full breakfasts but I did get a grab and go (water, fruit, granola bar & muffin)

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is extremely helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

Terrible check in process, not enough towels available for 3 people, standing water in drains causing smell, bathroom not clean, no ventilation in the bathroom area so it was horribly hot, window unit air conditioning, poor customer service.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for being our guest and taking the time to write your review. Please accept our apologies for your experience at our hotel. As the appearance and cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured your comments have been shared with the appropriate department heads and team members in order to make improvements. We hope you will give us another chance the next time your travels bring you this way.

We stayed to be near in-laws. Room was inexpensive (I may have gotten a deal). Rooms were clean and the staff friendly and helpful. Good location. comfy beds and clean shower. Breakfast was still bagged, which seeemed unessecary. Pool sufficent. Overall for the money perfect for me, spouse and kids. Would stay agian for the same price, which was less than $ 100 per night and went up slightly for the day before July 4th.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. We are pleased your stay was acceptable but sorry we did not live up to all your expectations. Thank you for letting us know what we could do better on. We certainly will focus on improving our service in those areas and hope you will give us another chance to serve you in the future. In the meantime, we wish you the best with your travels and hope you have a wonderful day.

The hotel was terrible, it smelled terrible both on our floor and room the entire stay, There lights out in the room the AC was extremely loud as well as the refrigerator. Wall paper in hallway was falling down, No shower pressure. The outside had trash outside the front entrance, one out of two elevators felt very unsafe. They had grab and go breakfast bags but it was first come, once gone they did not replenish. The only good thing I have to say is the front desk staff were very friendly.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're very sorry you were not satisfied with the cleanliness and condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. Rest assured, your review will be forwarded to the appropriate departments and will be used to reconsider improvements needed. Once again thank you for bringing this to our attention.

All staff were very courteous, friendly, and professional. The room was very clean and comfortable. The perfect room for my short trip to PA. Quick and easy check in and out. I only used the coffee service and the morning breakfast bags. However, I was very pleased with everything. Thank you.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations. We appreciate your business and look forward to welcoming you back to Best Western Plus Clarks Summit Scranton Hotel.

When someone says,"PLUS" it certainly relates to this property. "Off-the-beaten-track" just slightly off of I-81...this IS the perfect stay. Something you and the owner of this property should know...the people make the property!!! From positive interaction with the GM named Michele..to the Housekeeping Manager (rooms have always spotless-clean-refreshing-AND modern with soothing color schemes to a Front Desk staff of people-very special people like Janvee, Ester, AND Sara - ALL receptive, caring, understanding, and sincere we WILL choose this property. WHY??? Modern, Clean, Safe, Inviting, Ultra Clean, Convenient, but overall it IS the staff and GM who earn patron return...a PLEASURE - S. & B. Benyo - Elmira, NY

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for making us your home away from home. We know that small things can make a big difference so we do our best to offer everything you might need while away from home. Thank you also for recognizing the efforts of our associates. We will definitely share your compliments with them. We appreciate your business and look forward to welcoming you back to Best Western Plus Clarks Summit Scranton Hotel.

A OK property. Clean, very well located at Clarks, Summit Poconos Mountains, PA. Good for a night stop. Nothing extra ordinary about it. Even agreeing to the limitations due to current scenario, breakfast can be far better than the cold package which is served. With so many Diners, Eateries around, one could easily enter into a contract for a better package.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. We are pleased your stay was acceptable but sorry we did not live up to all your expectations. Thank you for letting us know what we could do better on. We certainly will focus on improving our service in those areas and hope you will give us another chance to serve you in the future. In the meantime, we wish you the best with your travels and hope you have a wonderful day.

We had a decent stay, clean comfortable rooms, great location with three or four restaurants within walking distance (including a Krispy Kreme!) . Front desk staff could use some training on how to be pleasant.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. We are pleased your stay was acceptable but sorry we did not live up to all your expectations. Thank you for letting us know what we could do better on. We certainly will focus on improving our service in those areas and hope you will give us another chance to serve you in the future. In the meantime, we wish you the best with your travels and hope you have a wonderful day.

Stayed on our way home from Disney. Got the 2 queen suite, it was huge, clean, and beautifully decorated. Beds were a little stiff, but not terribly uncomfortable. My only complaints are that there is not nearly enough outlets in the room. Also, our tub was draining very slowly. I'd definitely return though.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. We are pleased your stay was acceptable but sorry we did not live up to all your expectations. Thank you for letting us know what we could do better on. We certainly will focus on improving our service in those areas and hope you will give us another chance to serve you in the future. We appreciate your business and look forward to welcoming you back to Best Western Plus Clarks Summit Scranton Hotel.

Great value for the money. Parking lot could have a few more spaces. Absolutely/definitely will stay at this hotel if I'm in the area. Quite, good access to the road, food and fuel options are plenty. Most importantly - had a good night sleep and felt very safe in the area.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to review our property. I am pleased to know that you found our rooms clean and quiet We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying with us, and we hope to have an opportunity to serve you again.

Stayed overnight on my way to South Carolina. Check-in was quick and adequate measures against Covid -19 (mask, plexiglass, hand sanitiser) were used and available. The rooms were modern and very clean and the bed comfortable. The usual continental breakfast was replaced by a 'brown bag' breakfast given the pandemic. All around a very pleasant experience, I would definitely stay here again.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations.

While signs throughout the common areas request all guests to wear masks in the common areas, the staff does not enforce this. This makes me question how seriously this hotel and the staff really takes their posted covid-19 safety measures.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for being our guest and taking the time to write your review. Please accept our apologies for your experience at our hotel. We take our safety measures very seriously. We do remind guests to wear a mask, but we can't force them. We hope you will give us another chance the next time your travels bring you this way.

Stayed here for one night. I was solo. I booked the King Suite which is a two room layout (room # 503). The bedroom and bath on one side and then a spacious living room with kitchenette. There is also another room off of the living room/kitchenette room that has a full size refrigerator and a spacious closet. I was very impressed with how updated everything was in my room and the hotel in general. I also witnessed some rooms getting a pretty thorough cleaning and sanitizing. I have stayed in hotels with more comfortable beds, but it was sufficient. Also, the kitchenette did not have one glass, fork, pot, etc. Totally empty. I assume this is CV-19 related, so bring your own. One surprise is that there was a hot plate there if you did want to heat something up. I used the microwave. Tully's restaurant is right next door which was very convenient as I had a craving for some veggie quesadillas! Weiss Food market is also walking distance. Did not try their bag breakfast, so no feedback to offer there. A very good value. I would return and I do recommend this hotel.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
We value your feedback, thank you for letting us know about your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

The hotel is newer and in very good repair. Our king room was spacious and the bed very comfortable (but a word to those who are around 5'4"....you'll have to hop into the bed; it's very high! We couldn't rate the breakfast due to it being suspended by COVID, but skip the 'grab and go' bags--they're awful. That aside, staff were pleasant and the hotel quite comfy. We would recommend it.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed their expectations. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. It takes a team and I am very fortunate to work with such a dedicated group. I am proud to hear we may have helped make your visit with us a bit more enjoyable. I will be sure to share your kind words with our entire team.

This is a great hotel. It is welcoming with a nice lobby. Staff is helpful and courteous. The rooms are great - well the suite was amazing. Would have given it 5 stars if the website had noted that the restaurant was closed due to covid as that was part of the reason we chose it. Also breakfast as advertised was no existent with a bag to go of a tiny breakfast bar, tasteless muffin and a piece of fruit. But even so would stay there again.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed our guests' expectations. It appears you enjoyed your visit but see we could have done a better job. Your feedback offers helpful direction for us to focus our attention. We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way.

Stayed on the top floor. Was at work and the roof started leaking all over my game system. No one ever called me to tell me water was leaking in my room. Walked in my room there was water leaking all over my gaming system. Destroyed and 2 weeks later I still don't have insurance information and the manager Michelle will not call me back. Excuses excuses. I wouldn't trust this hotel imagine if you got hurt and had to go to the hospital. This whole experience has been very sketchy does this hotel have real owners and insurance? Doesn't seem so.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the issues you had with your room accommodations and the service you received was less than satisfactory. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

After driving for 10-plus hours in a Hurricane blinding downpour of rain we phoned this BW-Plus and spoke with a Janvee Patel. Let US tell you, after phoning many properties in the Scranton-Wilkes Barre area this Janvee was the reason we chose this Best Western.. Janvee Patel shined not only on the phone but in person as well. The hotel was immaculate! Read on: In addition to our Janvee came soothing colors, excellent lighting, gorgeous-clean-nicely appointed rooms- a nice big television-even the elevator-soothing - rerlaxing--carpeting in halls was even soothing AND EVERYTHING WORKED!!! ...MOST ESPECIALLY THIS LADY NAME jANVEE, WHAT A REAL PLUS!!!!! Steve and Basrbara B. Elmira, NY

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for choosing to stay with us and thank you for the wonderful feedback. We take pride in providing clean and comfortable accommodations for all of our travelers so it is always great to hear how we are doing. Thank you also for recognizing the efforts of our associates. We will definitely share your compliments with Janvee. Thank you again for leaving us a review. We hope to see you again soon!

Stayed here for 2 nights over the Fourth of July weekend and the hotel was clean, quiet, and the staff was friendly. Room was comfortable, and the quality is as expected for the price of a room. Would stay again.

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you so much for taking the time to leave us your feedback. I am pleased to know that you found our rooms clean and quiet and staff great. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and hope to see you again soon!

This hotel was formerly a Ramada but was renovated and became a Best Western Plus on 11/22/19. Let me just say that the lobby area and especially our room were spotless! Could not ask for a cleaner place to stay. Unfortunately the pool is currently closed (maybe due to Covid-19?) and the breakfast currently being offered is just grab-and-go (definitely due to Covid-19). For inquiring minds, the grab-and-go "breakfast" consisted of a pre-packaged pastry, an orange and a small bottle of water...so pretty disappointing, to say the least. The location on Rt 11 North in Clarks Summit is very convenient with plenty of eateries and a Weis supermarket nearby. Lahey's Family Fun Park (mini golf, go carts, etc) is about 10 minutes away, as is the Viewmont Mall and numerous other retail stores. The bed is our room was super comfortable especially after a long day of driving. And we paid an extremely affordable $81 (taxes included) for our 1-night stay in our double queen room. Will stay here again when in the Scranton area!

Front Desk Front Desk, Guest Services / Front Office at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to leave us and other travelers a review about your stay with us. Thank you for the great score! We are so happy to see you found our rooms comfortable and clean. Unfortunately yes, the breakfast bags and pool closure is still due to Covid-19. We want to take all precautions necessary to offer a clean, safe place for our valued guests', like you, as well as our employees. We value all feedback, whether good or bad, to target areas where we can provide a better guest experience for those in the future. Thank you again for leaving us feedback regarding your stay. We can not wait to see you when you are in the area again!

We stopped into this Best Western while travelling north back to Canada. It's a brand new hotel with spacious and clean rooms. Huge heated indoor pool and within walking distance of many restaurants. It was close to i81 so easy on/off.

BWP_ClarksSummit, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
We thank you for choosing our hotel and sharing your experience with other travelers. We are very please to see you enjoyed your stay with us and all the amenities we have to offer! It was a pleasure serving you, we hope you will come back soon! Stay safe!

Arrived around 7pm and was met by 2 friendly staff. I did not have a reservation but they gave me a great rate(having a Best Western reward and helped. The hotel was very clean and it had a swimming pool and exercise room. The breakfast room was clean and well supplied. The room we stayed in was spacious and the bed and pillows exceeded our expectations. Lots of parking and hotel located in area with lots of restaurants and other amenities. I liked the cleanliness and upbeat atmosphere of the hotel. A little challenging to locate,but worth the effort.

BWP_ClarksSummit, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you very much for leaving us and other travelers a review about your recent stay at our hotel. Thank you for the perfect score and kind words, we are happy to see you enjoyed your stay with us! We hope we get the opportunity to serve you again soon!

Stayed here this past weekend with my 14 year old son who had a baseball event in Scranton. Staff was very pleasant, rooms were clean and beds were comfortable. Hotel itself was nice. No hot water! My only complaint. The reason I gave 3 stars. It was pretty cold out and not being able to have a warm shower was not fun. Other than that it was ok.

BWP_ClarksSummit, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you very much for taking the time to leave us a review and thank you for the kind words regarding our property and staff! We are very sorry that you had an issue during your stay with us. We will be using your feedback for any necessary changes so you and future guests have the best stay possible! Thanks again!

We stopped on our way to Florida. New hotel, our suite was awsome. Clean, quiet, well located. Restaurants within walking distance. We appreciated being upgraded, staff is great. We will return for sure !

BWP_ClarksSummit, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you staying with us and thanks for HOT FIVE STARS rating! I hope you are enjoying the warm weather in Florida. We are glad that you enjoyed your stay at our hotel. Yes there are numerous options for food in Clarks Summit. In the near future, we will be opening our hotel's bar, which will provide an additional option. We hope to you see in the future! ENJOY FLORIDA and the winter! We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way. If I can be of assistance in the future, please don't hesitate to contact me at 570-586-2730. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We just spent 2 nights on a ski trip to Elk. This place is amazing! Spotless. Excellent staff. Great price. The pool is even more beautiful than the picture. Only negative was the coffee machine. Highly recommend it!!

Front Desk F, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to complete the survey regarding your most recent stay with us and thank you for the perfect score! We are very happy to see that you were able to enjoy the heated indoor pool after a day of skiing. We will be using your feedback to make sure our future guests have the same superior experience as you! Thank you again, we hope to see you again soon!

The decor throughout the hotel is beautiful at this newly renovated hotel. Rooms are clean, beds are extremely comfortable, and the breakfast options were great. The staff was great and very helpful. They are willing to go above and beyond to help a guest.

Front Desk F, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for taking the time to submit a wonderful review and thank you for choosing to stay with us! We are pleased to hear you enjoyed your most recent stay with us, we hope to see you again soon!

Excellent renovation. Totally new rooms and modern touches. It's not a luxury resort It's just a hotel but if you need a hotel in Clarks summit it's definitely worth it to stay here for the price. Going here I could say is ask for a room facing away from the road cuz the road can be a little noisy.

Front Desk F, General Manager at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed their expectations. It appears you enjoyed your visit but see we could have done a better job. Your feedback offers helpful direction for us to focus our attention. We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way. If I can be of assistance in the future, please don't hesitate to contact me at 570-586-2730. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Your Guest Services Best Western Plus Clarks Summit Scranton Hotel

Mason at the front desk is super-helpful and friendly. We love the renovations—everything looks great!! Best Western Plus has become our new, favourite halfway stop from Virginia Beach to Canada. Thanks for a great stay!♥️

Front Desk F, Guest Relations Manager at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you for letting us know how you enjoyed your recent stay at our new Best Western Plus Clarks Summit Scranton Hotel. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to exceed there expectations. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. It takes a team and I am very fortunate to work with such a dedicated group. I am proud to hear we may have helped make your visit with us a bit more enjoyable. I will be sure to share your kind words with our entire team. If I can be of assistance in the future, please don't hesitate to contact me at 570-586-2730. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Your Guest Services Best Western Plus Clarks Summit Scranton Hotel

Traveling through and had to stay one night- wish I was able to stay additional nights as I had committed to another place that I could not cancel. Rooms are brand new and well laid out with everything conducive to working comfortably and efficiently. The 2 front desk people were extremely helpful and knowledgeable about nearby businesses I needed to contact. Good info on places to eat and gave me a very late check out (3:00) at no charge. Maintenance person helped me clean snow off my car and acted as bellman as well. Highly recommend- only make the all day coffee a little stronger!!

Front Desk F, Front Office Manager at Best Western Plus Clarks Summit Scranton, responded to this review
Happy New Year! Thank you for choosing to stay with us during your most recent to the NEPA. We are glad that we were able to accommodate your request. FYI.. There are three options at our coffee station. Mild, Medium & Bold. I will check the settings. I prefer the medium setting. Happy New Year!

This hotel has been completely remodeled. It looks amazing!! Everything in the rooms has been upgraded. Breakfast roomy area with many options. Really a great hotel! Didn't use the pool but looked in. It's really beautiful. My family booked three rooms and they had no problem locating us next to each other. Will come back in the spring!

Front Desk F, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
Happy Holidays! Thank you for giving us an amazing review. We are thrilled that we exceeded your expectations. Please bring bathing suits on your next visit and we hope you are able to enjoy our indoor heated pool.

Nice place with modern design. WI Fi was excellent and the location was very good for access to RT 81 and PA Turnpike. Restaurants are nearby (Tullys next door was excellent) within walking distance. Will stay there again when I am in the area.

Front Desk F, Front Desk at Best Western Plus Clarks Summit Scranton, responded to this review
Thank you stopping in Clarks Summit at our brand new Best Western Plus. And thank you for the five stars. We hope to see you again. Happy Holidays!

On August 29, my Dad and I stayed at a Ramada Inn in Harrisonburg, VA. We arrived late and called the front desk to search for a pet friendly Ramada Inn near Scranton, PA, (halfway between there and Barnstable) for the following night, (August 30), as we were traveling with our cat. The desk clerk found one in Clarks Summit. He and the website said it was pet friendly, so, I prepaid the room because it was Labor Day weekend and rooms would be scarce, pet friendly or not. We were driving a 16' Penske rental truck, and the Inn at Clarks summit assured us there was plenty of space for parking. We arrived in Clarks Summit about 6 PM on Friday, and had to park the truck in the middle of debris and trash from a poorly managed construction zone, all of which was taking place in and around the Ramada Inn. I carried the cat in to check in and was told by the desk clerk we couldn't stay there with the cat because they, in fact, were NOT pet friendly. And, she went on to order me to “get the truck out of there immediately”. I couldn't believe this was taking place, but returned to the truck. My Dad, 70, and suffering from a hernia and too blind to drive, attempted to climb down and help me back out. He tripped in the rubble and cut his arms and face. By now, I was short of becoming furious. We got the truck out and headed for home because we knew it was senseless to waste time looking for a room. We drove straight through and arrived home at 2 AM. This is more than just an unfortunate incident, as my Dad is a retired union trombonist and has sworn by Ramada Inn for decades. Needless to say, we'll never stay there again.

Front Desk F, Guest Relations Manager at Best Western Plus Clarks Summit Scranton, responded to this review
Please accept our apology for an unsatisfactory stay at our hotel. We assure you that your next stay our brand new Best Western Plus Clarks Summit Scranton Hotel will exceed your expectation. We welcome you to experience our hot breakfast buffet, heated indoor pool and brand new state of art fitness center, which includes strength equipment. Happy Holidays!

The hotel was a wreck. The construction sites were not safe. Tools and supplies were laying around all over the hotel. Handicapped spots were being used by construction crews. It was a150 foot walk to the entrance with 2 spots directly in front of the entrance.

Front Desk F, Guest Relations Manager at Best Western Plus Clarks Summit Scranton, responded to this review
Please accept our apology for an unsatisfactory stay at our hotel. We assure you that your next stay our brand new Best Western Plus Clarks Summit Scranton Hotel will exceed your expectation. We welcome you to experience our hot breakfast buffet, heated indoor pool and brand new state of art fitness center, which includes strength equipment. NOW OPEN! Brand New Best Western Plus Clarks Summit Scranton Hotel Happy Holidays!

Please don't go there. Arrived there last Thursday and would have rather stayed at the Bates hotel. There was construction everywhere. Entrances were blocked and windows missing with no covering. I immediately canceled my reservation which was another ordeal. There main contact line specifically for cancellation said they could not do it only the front desk of the hotel. When asked to talk to a supervisor they refused. I used to ise Ramada because they had a good reputation. Never again. The Hampton next door even though under construction much better choice. Construction was maintained and contained.

Front Desk F, Guest Relations Manager at Best Western Plus Clarks Summit Scranton, responded to this review
Please accept our apology for an unsatisfactory stay at our hotel. We assure you that your next stay our brand new Best Western Plus Clarks Summit Scranton Hotel will exceed your expectation. We welcome you to experience our hot breakfast buffet, heated indoor pool and brand new state of art fitness center, which includes strength equipment. NOW OPEN! Brand new Best Western Plus Clarks Summit Scranton Hotel. Happy Holidays!

Cut rates in half due to construction which didn't cause much of a nuisance. Do not go to Hampton Inn next door. Service is terrible and rates were double that of Ramada and Hampton Inn was under contruction too. For price, quality, cleanliness, tough to beat this Ramada

Hotel undergoing extensive reno to become a BW. Construction debris everywhere. Tripping hazards, airborne dust, general "we don't care" appearance. NO fire evac info in rooms!!! Rear entrance to upper parking unsecured, no pass key / room key required to enter hotel / elevator. In this day & age, WTF??????? Rear entrance double doors partially blocked with construction tools / debris. Fire evac route partially unusable!!!!! Unsafe conditions all the way around. NO mention of the construction on the Wyndham reservation site despite desk clerk claiming there is. Website not updated for some time. The Damon's that says is next door closed a long time ago, is now a Tully's. Really, truly, DO NOT STAY HERE!!!!!!!