Best Western Hotel Cumbres Inn Cd. Cuauhtemoc, Ciudad Cuauhtemoc

The room was nice and room service good during the week but a bit pricey considering their high speed internet DOES NOT WORK !! We heard several people complain of the same thing and the desk persons are clueless and claim it works. I'm only able to give this review on an unsecured open wifi. We can pick up the hotel secured wifi with a very weak link in the parking lot. The room has no service. Normally we wouldn't care but we need contact with work and family in the US. Limited kitchenette suites.The power goes out when room card is removed from power box before leaving. When this is done the refrigerator goes off as well as all plugs that should be recharging items. Breakfasts had large variety except the oatmeal was presweetened. Not good for people with diabetes or lactose issues. There was never hot water. Most mornings we had to wait quite awhile for luke warm water. The shower only had one bulb - had to ask for another to see in the shower. One of the lamps had no bulb. Front desk is suppose to speak English - They do not. House keeping was good and pleasant during the week - we wanted to leave her a tip but didn't think she'd receive it. The weekend service was not as good. I saw the room advertised for $55 before we left and we paid about $75 dollars/night. Again today I saw it under $55. So why was our stay so expensive. We pick it because of Best Westerns reputation and so we could refrigerate our medicines. The hotel is close to town if you want to walk.

ACHG19, Manager at Best Western Cumbres Inn Cd. Cuauhtemoc, responded to this review
Dear Mrs. Beth: Good afternoon, first of all, thanks for your time in answering our survey, your comments are very important to improve our service, on behalf of all the staff of the Hotel, I offer an apology for any inconvenience you may have had, we hope to count with your visit again and give us the opportunity to offer you a better experience. If I can support you in anything, I am at your service. Eliezer Prado Manager 6255820499

The room was nice and service good but a bit pricey considering their high speed internet DOES NOT WORK!! In fact IT SUCKS. I'm only able to give this review on an unsecured open wifi. We can pick up the hotel secured wifi with a very weak link in the parking lot. The room has no service. WIFI DOES NOT WORK!!! Normally we wouldn't care but we need contact with work and family in the US.

ACHG19, Manager at Best Western Cumbres Inn Cd. Cuauhtemoc, responded to this review
Thank you for your time in answering our survey, your comments are very important to improve our service, we hope to see you again in the future. If I can help you, Eliezer Prado Manager 6255820499

Excelente servicio en recepción. siempre dispuestos a ayudar (muy amables). Las habitaciones son muy cómodas y la comida deliciosa. Tuve una gran experiencia en mi estadía en este hotel. Excellent service at the front desk, they were always willing to help (very nice people). The room was so comfortable and the food so delicious. I had such a good experience at this hotel.

, General Manager at Best Western Cumbres Inn Cd. Cuauhtemoc, responded to this review
Estimada Celina L.: Gracias por su tiempo al responder nuestra encuesta, sus comentarios son muy importantes para nosotros, ya que nos ayuda ofrecer un mejor servicio a nuestro huéspedes, agradecemos su preferencia y esperamos volver a contar con su visita en un futuro. Si en algo le puedo ayudar, estoy a la orden. Judith Hernandez Gerente 6255820499

Our visit at Best Western Cumbres in Cuauhtemoc was really nice. The room was ample, extremely comfortable, well-appointed, and clean. Internet was reliable, and the service of the staff was excellent. Front desk was extremely helpful in all areas of service to us. The dining room was great, and the food - especially the breakfast - was just fantastic. All around, it was a very enjoyable stay and an excellent value.

We were so happy to find this hotel on our trip through Mexico. There's something to be said about a chain hotel and knowing what you'll get. The room was comfortable, clean and quiet - exactly what we needed after a day of driving. The staff was nice and able to direct us to a good restaurant nearby. The free breakfast the next day was wonderful - and more than the usual (disgusting) continental breakfast found at other hotels. The parking lot is guarded, so we were able to feel like our stuff in the car was secure.

, Manager at Best Western Cumbres Inn Cd. Cuauhtemoc, responded to this review
Gracias por completar la encuesta relativa a su reciente estadía en uno de nuestros hoteles. Su empresa es muy importante para nosotros y valoramos sus opiniones y comentarios. Al indicarnos lo que le gustó sobre su estadía y cómo podemos mejorar, nos ayuda a ofrecer una mejor experiencia para usted y otros huéspedes en el futuro. Esperamos que vuelva a visitarnos pronto. Si necesita ayuda en el futuro, no dude en ponerse en contacto conmigo al +52-625-582-44-80. Gracias nuevamente por dedicar de su tiempo a completar la encuesta. Apreciamos su fidelidad a nuestra marca. Atentamente, Judith Hernández Gerente de Operaciones BEST WESTERN Cumbres Inn Cd. Cuauhtemoc

Each room had a walk-out door to the outdoors. The rooms were nice and clean. This was the first time I had seen where you put a keycard in a reader just to turn the power on to the room, which wasn't bad, just different. So by taking that card out, you didn't have TV or an alarm clock, so be aware of that. They had trouble programming our cards for our rooms, but there was a security guard waiting, when we got to our rooms, to allow us in. Then just within 10 minutes of being in our rooms, that guard brought more keycards that were programmed correctly. There weren't any English speaking TV channels The facility supplied bottles of water to drink, for free. The dining area only served breakfast that you had to pay for, but it was served in a very professional manner, and was delicious. The lobby and hotel grounds were very clean. Again, my impression of Mexican hotel beds are very hard and the pillows were hard, but some people prefer it that way. So they were hard.