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Best Western Hotel Canyon De Chelly Inn, Chinle

4.0/5  - basé sur 1147 notations.
100 Main Street, 86503, Chinle, United States - See map

Stay at this 100% non-smoking Chinle, Arizona hotel located minutes away from the picturesque Canyon de Chelly National Monument. Experience the breathtaking views of the White House Ruins, Spider Rock, Junction of Canyon de Chelly and Canyon Del Muerto, all located in the Canyon de Chelly National Monument area. Situated only four miles from Northern Arizona's Canyon de Chelly National Monument, the Best Western Canyon de Chelly Inn provides guests with friendly customer service and comfortable accommodations for an affordable price. Each well-appointed guest room at this Chinle area hotel features cable satellite television with HBO® and high-speed Internet access. Begin your morning with a delicious meal at the Junction Restaurant, located on site, before starting your adventurous day. The hotel offers a newly remodeled indoor heated pool, sun deck, sauna room and an outdoor picnic area as well as private banquet room facilities for large groups. Enjoy a Jeep Tour of the magnificent Canyon de Chelly National Monument area of which may be arranged through any one of the several independent local Navajo Jeep Tour Operators in the Canyon de Chelly National Monument area. Guests may also arrange for horseback riding and hiking in the beautiful Canyon de Chelly area. Other nearby attractions are the Hubbell Trading Post historic site, Navajo Code Talker Monument, Tsaile Lake, Wheatfield Lake, Hopi Reservation, Buffalo Pass @ Lukachukai Mountains and the Chuska Mountains located in Navajo, New Mexico, a quick trip to the Four Corners, Painted Desert & Petrified Forest, Monument Valley & Mesa Verde. The friendly, helpful staff at the Best Western Canyon de Chelly Inn is ready to ensure a fun-filled memorable stay in Chinle, Arizona. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Canyon De Chelly Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1147 guest reviews
NOTE ISSUED
Excellent
384
Very Good
403
Average
259
Poor
75
Terrible
26
REFER TO NOTICE
Business Business
120
Couples Couples
473
Family Family
292
Friends getaway Friends getaway
130
Solo travel Solo travel
75
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"In the heart of the Navajo Nation"

3
05/07/2018

We are regular travels who use our Best Western status to its fullest potential and we thought this location would be like most of the others we had stayed at, and for the most part that is true, but it differed in one particular way that bears note, this location does not include breakfast. Another notable difference from most Best Westerns is this that this location is really a bit of a throwback to the older motels, with room access directly from the parking stall in front of your door - it was a welcome change for us. The staff is very welcoming and friendly and that is a must at the end of a long day on the road in one of the world's most beautiful corners.

Julia E, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest Thank you for staying with us at Best Western Canyon De Chelly Inn. We appreciate your feedback. May you be safe on your travels.

"Clean quiet res room"

4
26/06/2018

Stayed while on vacation with extended family. My folks had stayed at another property on a prior visit, but it only had a couple ADA rooms which were booked for our dates. The Best Western has several on the first floor with handicapped parking spaces in front. Mom and Dad said it was one of the best arrangements for wheelchairs they've had. We all slept soundly without noise from surrounding units although the motel was nearly full. Gift shop has everything from postcards and Tshirts to fine jewelry at reasonable prices. The Junction restaurant is also on site. The in room motel guide makes it sound like they have free bottled water, which is not true. That section needs to be re-written to make it clear bottled water and other drinks can be purchased from the vending machines by the pool. The nearest ATM is in the convienence store next to the motel, but don't wander over there after dark because of panhandlers. There is a tall brick wall with razor wire on top between the store and the motel to keep out them and other undesirables, which is a little disconcerting. Clerks were helpful and friendly at check in and checkout and rooms were clean and comfortable. Will probably stay here again the next time we are on that part of the res.

"Gret hotel neat the canyon"

4
24/06/2018

I have stayed here twice, and both times I was very comfortable. Everything is clean and the pool is really nice. You just have to walk through a bunch of sunbathers outside to get to it. Couldn't get the sauna to work. The air conditioner in the room has controls separate from the actual machine, so I had to call the office and figure out how to turn it on. TV worked great.

Julia E, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest, Thank you for staying with us here at the Best Western Canyon De Chelly Inn and apologize for the inconveniences you experienced during your stay. We appreciate your feedback. May you have a safe trip.

"Great place to stay"

5
22/06/2018

We had a good experience here. The staff was friendly and the room was clean. The water was a little brown but there is a serious drought so wells are low. If this bothers you remember the severity of the situation.

Julia E, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest, Thank you for staying with us here at the Best Western Canyon De Chelly Inn and great to here you had a wonderful stay. We appreciate your feedback.

"Clean and comfortable"

4
20/06/2018

This Best Western was clean, comfortable, and quiet. We were on the first floor and I was expecting to hear footsteps above us with people walking to their rooms. Never heard a thing!!!! I loved the pale sunflower color sheets and towels. The room was spacious and the air conditioner/heating unit worked great. We appreciated the refrigerator in the room. There was no microwave but we were okay with that. The front desk was extremely helpful as I could not get through on my cell phone to a tour company to book a tour into the Canyon de Chelly. She made the call to the company for me. The hotel has a small gift shop. The other 2 hotels have bigger gift shops if you are looking to purchase items from the area. I would forward you that the Holiday Inn gift show is closed on Sundays from 12-5. We would definitely stay at the Best Western again.

Julia E, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest, Thank you for your stay with us here at the Best Western Canyon De Chelly Inn. Hope you enjoy the rest of your trip and safe travels. We do appreciate your feedback.

"Mixed bag "

4
16/06/2018

An older facility that has been renewed but is required to deal with the original structural limitations. Bathroom is postage stamp sized with extremely limited counter space but is done well and is in good condition. Horizontal surfaces also limited. Cleanliness appears to be very good and staff open and friendly. Beds are good.

Julia E, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest, Thank you for staying with us at Best Western Canyon De Chelly Inn. We appreciate your feedback. Hope you have a fantastic and safe trip.

"Great place to stay"

4
15/06/2018

On our road trip through Navajo Nation, a friend recommended staying in Chinle to see the beautiful Canyon de Chelly. We chose the Best Western and were very pleased with our room overall. We stayed two nights. The AC worked well and everything was clean. The TV reception was iffy at times, and the Wi-Fi wasn't reliable. The beds were comfortable and we would choose this hotel again. The staff was friendly and helpful. We ordered from the on-site restaurant once, and it was ok. We were pleased there was a Subway right next door.

Julia E, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest, We thank you for staying with us here at Best Western Canyon De Chelly Inn. We appreciate your feedback. Hope you have safe travels.

"Bearable or more likely cowable"

2
13/06/2018

The best reason to stay at this motel is that it is the best one in Chinle next to the most amazing Canyon de Chelly. Beds are hard, A/C negligible and you are in the Navajo Nation, so if you want anything to drink, you had better bring it. Worst thing about the room was that it had been sprayed with some sort of room deordorant. I really had a hard time breathing. That being said, we loved driving the rim after dinner and going into the canyon with Beauty Way Tours was amazing. The cows followed us back to room after dinner and checked out our car thoroughly.

Julia E, General Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest, Thank you for staying with us and great to here your visit to Canyon de Chelly was memorable. We do apologize for the excessive smell of cleaner in your room. May have safe travels.

"I Liked It"

5
07/06/2018

Visited in late May 2018. Very satisfied with room and check in staff was very friendly and accommodating. It was hot and room had a good shower! No breakfast offered which was a minor thing. Would definitely stay here again and recommend to others considering it.

Julia E, General Manager at Best Western Canyon De Chelly Inn, responded to this review
Thank you for staying with us and it's great to hear you had wonderful stay. We do appreciate your feedback and your recommendation. Safe travels.

"Excellent Value"

4
06/06/2018

Very nice room. Asked for and received a room on the second floor. Relatively quiet for a large motel. Asked for and received a microwave timely. No CNN or MSNBC - must be a town that Sinclair controls the television stations.

"With limited choices this was okay."

3
04/06/2018

After 33 days and almost 8,000 miles we have to give this property 3 stars. The lady at check in was nice, but other than that there was nothing special or that stands out. There is usually something good and bad to be said of most places. That just isn't true for us here. It truly was "Average" for a Best Western, which isn't really a bad thing.

"Canyon de Chelly"

4
01/06/2018

The motel is close to the Monument and provided good service. The restaurant is excellent with option of some Navaho dishes in addition to expected items. The rooms are comfortable and parking was available near the room.

"Vacation"

5
28/05/2018

Staff was very friendly and informative. Location was perfect. Food at the restaurant was very good-had dinner and breakfast.Tried the blue cornmeal pancake-delicious! Plenty of attentive, friendly servers.

"Good value for a 2 hotel room town"

4
21/05/2018

We were on a multigenerational trip with my mother, aunt and daughter. The advantage to this hotel was that it was under a mile to Canyon de Chelly and had a restaurant on site. The room we were in was fairly large which was nice. Gave us some nice elbow room, and with four woman that was nice to have. It was great to have the restaurant within walking distance of the room. The food was pretty decent as was the service. My mother and aunt really enjoyed the lamb stews that they ordered for dinner, and I really liked my corn pancakes the next day for breakfast. Portion sizes are fairly large. My daughter and I could have shared her sandwich for dinner. Front desk called about 45 minutes after we had checked in to make sure we had everything we needed, which was a nice touch. Blackout curtains worked like a charm to keep out the bright morning sun. Would stay there again.

"Good Location"

5
19/05/2018

Very nice clean room with the typical Best Western amenities. They do not offer a breakfast, but the Junction Restaurant is located in their parking lot, reasonably priced, and is very good. The staff was efficient and very nice. It's a good location, just minutes away from the Canyon De Chelly. We did a Navajo guided tour of the canyon and the hotel was the pick up point. The hotel was fine with us leaving our vehicle in their parking lot.

"Great base for Canyon de Chelly "

5
18/05/2018

After a long dusty drive from Sedona were we happy to drive up to the Best Western in Chinle and begin our stay here. The reception was warm and friendly and checking in was easy. We had a room upstairs and on the other side of the U-shaped hotel with ice machine two rooms away (important when it's warm out)! The room had 2 comfortable Queen beds with plenty of room to unpack - even an ironing board and iron if you needed them. The air conditioning worked quickly to cool off the room when we needed it during the day and the bathroom was very clean. The front desk even called up to be sure we had everything we needed! The adjacent restaurant on the property is a popular destination for both locals and visitors and makes grabbing a bite before you explore the southern or northern rim of Canyon de Chelly extremely convenient! So glad we took the advice of others before us and chose the Best Western in Chinle.

"Clean, Quiet, Comfortable, but poor WiFi was not welcome"

3
16/05/2018

Overall we had a good two night stay while visiting Canyon de Chelly. The room was clean and comfortable. The staff went the extra mile to ensure we had a good stay. The adjoining restaurant was very nice. The staff there was also excellent. So why the so so rating? The WiFi was horrible. Slow is describing it mildly. Our room rarely had more than three bars and that lasted a short time. Service would drop out frequently. I had to go to the office to make travel reservations and check my email. Fix this and they would get 5 stars.

"Room was way too dark"

3
16/05/2018

We had a quite large room, but it felt like a cave. The window overlooked the air conditioning unit at the restaurant and all of the light bulbs were so dim - really hard to read in the room. The room was clean and plenty of water. Maybe some of the other rooms are not so gloomy.

"Lovely place to stay to visit Canyon De Chelly"

4
13/05/2018

This hotel looks new. The lobby area was lovely and there is a great gift shop selling Native craft, souvenirs, books etc. We were warmly greeted at reception. The lady who checked us in was very nice and helpful. We had a lovely room on the ground floor. It was large and very clean with comfortable bed and the bathroom was very nice with a large vanity so plenty of space for personal bathroom items. Wifi was fine and the area was quiet so slept well. This is a great place to stay for visiting Canyon De Chelly. I would definitely stay here again and would recommend this hotel to everyone.

"Nice Motel"

4
10/05/2018

The room was immaculate, had been recently remodeled and was well appointed. Had a roomy shower (no tub) with plenty of water pressure. Good location with a restaurant on-site. The staff was very friendly and efficient. The only negative was: the water was brown the second day there. I called the office and they said it's well water and to let it run for a bit and it will clear. It did clear up, but took awhile.

"Helpful, people and well located."

5
10/05/2018

We arrived early to meet a tour and the person at the front desk assigned us a room to change and be ready. Very nice of the clerk She also helped us get onto the correct tour. Large room The restaurant in the hotel had good food

"Unexpected pleasure!"

5
10/05/2018

My friend and I were impressed by our room, including the plentiful and THICK bath towels. The staff couldn't be more helpful or friendly. The room was so quiet we wouldn't have known there were other guests if we hadn't seen the cars. I would stay here again in a heart beat.

"Best Western"

1
06/05/2018

I would not stay at this motel again. Guess because it is at Canyon De Chelly In they don't need to have a breakfast. A restaurant is nearby, but no coffee in the room, most motels do have coffee pots to make coffee in the room. One of the reasons we stay at a Best Western is for the breakfast.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We apologize that you did not enjoy your stay. We were confused as to your statement that there was no coffee and no coffee pot in your room. All of our rooms provide a complete coffee service tray with the coffee pot, cups, coffee and condiments and additional upon request.. The General manager checked your room which was 213 and confirmed that the coffee service was there on the top of the credenza. The front desk checked the notes in our book and we have no complaints or calls from you in regards to no coffee service. In regards to breakfast, we offer a full service restaurant located on site serving breakfast, lunch and dinner. Best Western's that offer full service restaurants on site, offer two different room rates of which are posted on the website offering a breakfast inclusive price (a coupon is given to you upon check in to redeem at the restaurant for breakfast) or a non inclusive price for guests that prefer to dine on their own in the restaurant and choose from traditional Navajo breakfast items or they just don't want breakfast as they leave early on a bus tour. We offer both rates on line. Our front desk notes indicate that you chose the non inclusive breakfast rate. Should you have called or inquired at the front desk, the staff would have been more than pleased to assist you and take care of any issues or complaints at the time. Regards, Kimberly Guest Relations Manager

"Great Location, Great Facility"

5
03/05/2018

Just wish we could have stayed longer. This hotel was perfectly located to serve as a launching point for treks in any direction. The rooms were comfortable. Good ice machine to help keep your trail drinks cool.

"Best Western Canyon De Chelly"

5
03/05/2018

My stay there was as usual....very good. I stay there often and am always amazed by the consistency of high quality service offered. I stay in the area for business and am so satisfied and comfortable on my return to my room there. I can get my work done in peace and comfort

"Comfortable and Clean"

5
30/04/2018

We stayed here so that we could go to Canyon De Chelly and have a base to come back to. The room was very nice. It appeared to be recently renovated. It was quiet, clean and comfortable. The hotel wanted to charge an additional $2.00 which was not included on our reservation. We refused to pay this and the $2.00 was removed. We would definitely stay here again. However we suggest that if you eat at the adjacent restaurant (Junction Restaurant) order American food as the Mexican and the Navajo food is bland; and don't expect great service.

"Outstanding hospitality."

5
30/04/2018

Still the best hotel in Chinle. Customer service is top notch. Clean rooms and comfy beds. Indoor pool is a plus.There's also a restaurant on site that serves breakfast lunch and dinner. Food served was delicious. The whitehouse is by far still the best burrito I've ever had. Definately the place you wanna come back too each time you pass through.

"Ok stay in a town with limited options."

3
28/04/2018

Good hotel near Canyon De Chelly. If you're looking to spend a night in Chinle after a visit to Canyon De Chelly, the Best Western is not a bad option. The options are limited in Chinle. The rooms are spacious and clean, and will do for a shower and a nights rest. However, there is no breakfast or on site laundry. There is a restaurant in the hotel parking lot (we didn't eat there) and a laundry mat across the road.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Our on site Junction Restaurant is a full service restaurant offering breakfast, lunch, dinner and a Pizza Hut Express. We also offer breakfast inclusive room rates (coupon is given to redeem for breakfast at our on site restaurant) as well as non inclusive room rates. These rates are listed on line. Thank you for your feedback and thank you for your business. Regards, Kimberly Guest Relations Manager

"No Breakfast"

2
26/04/2018

The gal who checked us in was very helpful and gave us maps, recommendations, and was very knowledgeable. The room was a standard, low cost, room, with a much higher price and no breakfast. Nothing terrible, nothing special.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn and thank you for the compliments on our staff. They work very hard to ensure that the guest is satisfied with their stay. In regards to the room rate seeming high, it may be the fact that the Navajo Nation taxes and AZ State sales taxes are included in the rate. We are mandated by law to collect taxes for these entities. In regards to the no breakfast, we do offer breakfast. The Best Western Canyon de Chelly Inn offers a full service restaurant on site. Best Western's that offer a full service restaurant on site, offer two different rates for guests to choose from of which one is an inclusive breakfast rate in which you are given a coupon to redeem at the on site restaurant the next morning or a non-inclusive rate is offered so guests have a choice. The rate you chose was non inclusive. These rates are listed on our website also. Thank you for your business. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Absolutely the Best option in Chinle!"

5
24/04/2018

The room and staff were excellent, very much appreciated the upgrades and look forward to perhaps seeing breakfast included with the stay. Missed having a hot tub. Beds very comfortable and rooms very clean!!!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your feedback in regards to your stay and thank you for your business. Best Western properties that offer a full service restaurant on site offer two different rates on line, a rate inclusive of breakfast (a coupon is given to you upon check in to redeem at our on site restaurant) or a non inclusive breakfast rate so our guests have a choice. Thank you again for your business and we hope to see you soon. Regards, Kimberly Guest Relations Manager

"A nice place to stay in Chenle!"

5
18/04/2018

We were pleasantly surprised by the quality and service at this hotel. We don't always stay at Best Westerns but will probably do so in the future after this trip. The staff were are extremely friendly, helpful and professional. Our room was very clean and up to date. The internet worked well and despite the fact that the room doors opened to the outside, it was very quiet. I recommend staying at this Best Western when visiting Chenle, AZ due to its quality and value. The restaurant located right in the parking area of the hotel (The Junction) was also exceptional in its service and quality. We would definitely stay here again!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and amenities. Thank you for also choosing to dine at our on site full service Junction Restaurant. Thank you for your business and your nice comments. We hope to see you again soon. Regards, Kimberly Guest Relations Manager

"Very Average without the ususal"

3
17/04/2018

The rooms are nice enough and the service was good. We like ground floor rooms where you can park near the room. They have many such rooms and we parked directly in front of our room. But there was no heat in the shower/toilet room. There was no microwave in the room. There was no "breakfast" that has become the norm with chain motels. Next time in Chinle, we'll try out the Holiday Inn.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. Thank you for the nice compliments on the room and staff. Microwaves are available upon request. In regards to breakfast, Best Western's that offer a full service restaurant on site offer a breakfast inclusive rate (a coupon is given to you upon check in to redeem for breakfast at our on site Junction Restaurant) and a non-inclusive rate so that the guest has a choice. Your rate was the non inclusive breakfast rate. The on site Junction Restaurant offers a variety of menu items at a very reasonable price. The various room rates are listed on our website. Thank you for your business. It is very much appreciated. We hope that you will stay with us again. Regards, Kimberly Guest Relations Manager

"Canyon De Chelly sightseeing"

4
16/04/2018

Room was comfortable, somewhat dark - no overhead lighting, restaurant was very good (ate dinner and breakfast there). Staff was extremely helpful and eager to ensure our stay was enjoyable. Nice shop at the front desk! Very close to Canyon De Chelly with easy access. No ATM on site, but we found one at a quick stop about a half mile down the road.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Best hotel fro Canyon De Chelly; good base for Hopi Mesas/Monument Valley"

4
15/04/2018

We knew ahead of time that this hotel had no breakfast included & exterior corridors, both negatives. I had checked the other hotels & discovered no other hotel in Chine would guarantee non-smoking rooms; that was unacceptable. So we stayed here and were very happy with our stay. Took breakfast food; last day asked to use a microwave & one was delivered to the room! Older hotel but room was really quiet; built better, I guess. Negatives-tiny bathroom, not enough outlets, really basic cable (Direct TV).

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the very nice feedback. Please visit us again. We do offer a full service Junction Restaurant on site serving Breakfast, Lunch and Dinner. Thank you for your business. Please stay safe in your travels. Regards, Kimberly Guest Relations Manager

"Road Trip April 2018"

3
14/04/2018

Overall, our stay was disappointing. Breakfast was not included. The on-site restaurant gave no discount for hotel guests (or for military). Thankfully there was a Denny's down the road. There are no fans in the bathroom, just a small window. The sauna wasn't working and no indication when it would be fixed.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay with us. We apologize that we did not meet your expectations during your stay. Best Western properties that offer a full service restaurant on site offer two different room rates, an inclusive breakfast rate (a coupon for breakfast at our on site restaurant upon check in) and a non inclusive breakfast rate so that the guest may have an option of breakfast selection. Your rate was the non inclusive. These rates are listed on our Best Western website. We did have maintenance check the sauna and the sauna was in working order but only needed the large red reset button on the front panel to be reset. Sometimes guests throw water on the coals (it's a dry sauna) and it causes the sauna to have to be reset. We would have been happy to reset it if you would have called the front desk from the pool area phone. We do once again apologize. Our goal is for all of our guests to have a good experience at our hotel. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Nice Stay"

4
12/04/2018

There are not many choices in Chinle, but we were happy with our stay here. The hotel is convenient to Canyon de Chelly and has a good restaurant on-site. The front desk staff were excellent at check-in and at check-out. Our room, while dated, was clean and large. We had a first floor room. The walls are not very sound proof so you can hear your neighbors, but it did not really impact our ability to sleep. As an added bonus, they allowed us to park our vehicle on site after checkout since we had booked a tour with Beauty Way tours. Overall, we had a great experience here and we would stay again if in the area.

"Convenient, well-priced, and comfortable"

4
10/04/2018

Well-trained employees, clean rooms, comfortable beds, a refrigerator, TV (with good reception), and a coffee maker are far more than one might expect after arriving in the middle of the West's vast, open, largely undeveloped back country. BW also has a nice pool and sauna behind a popular, locally-owned restaurant. Next to the front desk is a gift shop with a good selection of Navajo-themed books, plus jewelry and other attractive hand-made items. The divided bathroom did not have a fan but had a small, private window to ventilate the shower and toilet. No complaints at all.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and amenities. We appreciate the nice feedback. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Great stop"

5
09/04/2018

We drove from New Mexico to Canyon De Chelly, spent the night and then drove to Monument Valley. This hotel was a perfect location. The internet worked great and the staff were very kind. The room was standard but clean and nice. I would highly recommend staying here if you're spending the night in Chinle.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay and we thank you for the very nice feedback. Your business is very much appreciated. Regards, Kimberly Guest Relations Manager

"Good value"

5
09/04/2018

One of three main lodging options in Chinle, this motel is a slightly less expensive choice with all the amenities one would expect from a good chain motel. While it is located nearer the main village of Chinle and farther from the monument than the other two motels, it is still only a few minutes drive to the visitor center and the rim drives. Our room was clean, had two comfortable queen beds, a nice high ceiling, fridge but no microwave, coffee maker, table & chairs, TV (limited channel availability), strong, fast WiFi access, and nice fluffy towels in the bath. While the “Junction”, the on-site restaurant, was not open for dinner on Easter Sunday, it was open for breakfast the next AM. Definitely recommended.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for submitting your feedback to Trip Advisor. We were pleased to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Thank you for also choosing to dine at our on site Junction Restaurant. We apologize that the Junction Restaurant was not open for Easter. We thank you for choosing to dine at the Junction Restaurant the next morning. Thank you for your business. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Clean and quiet hotel across from good restaurant."

4
08/04/2018

We stayed one night while visiting Canyon de Chelly. It was a basic motel but clean and quiet. The receptionist called to make sure everything in the room was OK. There was a mini refrigerator in the room but it was not working. Otherwise, no problems.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Thank you for your feedback and thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"A Desert Oasis"

5
05/04/2018

I stayed at this property 15 years ago. My memory was that it was clean and well maintained. I was a bit concerned that it would now be worn out. I was pleased to find modern updates, including a wonderfully comfortable bed. This was also the cleanest property I have ever experienced.

"Truly a Grand Canyon!"

5
01/04/2018

We decided to see Canyon de Chelly (pronounced Shay) after a referral by friends. This natural area and viewpoints are in my opinion far more scenic then the Grand Canyon without the people. The town is somewhat prone to poverty but the staff at the hotel and the eating establishments were very professional and extremely friendly. The hotel room was very nice and quiet! The hotel grounds were recently paved and the grounds were tidy. Would definitely stay again given the chance!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and our friendly staff. We appreciate the nice feedback. Thank you for your business. We hope to see you again. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"convenient, good price, updated bathroom"

4
01/04/2018

On our way to Canyon de Chelly we stopped in at the Best Western. It was only miles away from the canyon with wifi so it worked well for us. The bathroom had been updated but was rather small or tight but for one night it worked well for us. A restaurant was next door so a hot meal was readily available. Good, polite service made this work.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay with us. We were pleased to hear that you enjoyed your accommodations. Thank you for the nice compliments. Thank you for also choosing to dine at our on site Junction Restaurant. Your business is very much appreciated. Regards, Kimberly Guest Relations Manager

"Excellent hotel! "

5
31/03/2018

From the outside it looks like a big motel, but on the inside this Best Western exceeded our expectations: very large and clean rooms, upscale bathrooms, comfy beds, refrigerator, hair dryer, iron and iron board, nice TV and excellent free wifi. We only wish the pool's remodeling had been completed by the time we were there and that breakfast was included in the price, but no other hotel in Chinle offers that, so we're very happy we chose BW! Joanna at the front desk is super nice and helpful; wish every hotel employee was like her! 5 stars!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the many nice compliments. We apologize that the pool was not open. It will open in the next week due to the winter closure and renovation of the pool area. In regards to the breakfast, Best Western's that offer a full service restaurant on site offer a breakfast inclusive price and a non inclusive price so that our guest's may choose and a coupon for the inclusive breakfast rate to be redeemed at the on site restaurant is included upon check in. I believe you had the non inclusive rates. Thank you for the great feedback. Hope to see you again soon. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Nice place to stay"

4
19/03/2018

Very nice motel and a great place to stay while visiting Canyon de Chelly. Beds are comfortable and the staff are nice and helpful. They do not offer a free breakfast because of restaurant at motel. The restaurant is good, but closes at 6pm (and this was on a Sat). I would stay here again.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for your feedback on our on site Junction Restaurant. Hours of operation are seasonal and the restaurant hours will be later as we enter the Spring/Summer season. Navajo Nation also recognizes Daylight Savings time. Thank you for your business. Please be safe in your travels and hope to see you again. Regards, Kimberly Guest Relations Manager

"A very pleasant hotel in a good location."

5
13/03/2018

A very pleasant hotel in a good location. Close to various restaurants, shops, and a gas station. During my stay I used the restaurant in the hotel, they have very good breakfasts and lunches, the portions are large. The most important thing for me was the clean and spacious room and bathroom. During my stay, I felt comfortable. The room has coffee and a coffee maker, and it's great when you get up and you do not have to go out for coffee anywhere. Thanks!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit your feedback. We were pleased to hear that you enjoyed your accommodations and stay. Thank you for also choosing to dine at the Junction Restaurant located on site. Thank you for your business. Regards, Kimberly Guest Relations Manager

"High Desert Get-Away"

5
12/03/2018

No matter what adventure you're looking for in the area this is the place to rest your head between your daily activities. Everyone is extremely friendly and the rooms are clean and comfortable. The on site restaurant is very tasty with fast service.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review in regards to your stay at the Best Western Canyon de Chelly Inn. Thank you for the very nice feedback. We also thank you for dining at our on site Junction Restaurant. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Very Good Hotel"

4
07/03/2018

There aren't many places to stay in Chinle, so I simply picked the highest rated by Google. The receptionist upon check in was very friendly and helpful. She recommended the best place to eat in town and we were checked in straight away. I had booked 2 rooms. The accomodations were what I expected. The blankets were a little thin and the room was cooler than what the thermostat said. The water I noticed in the toilet, sink and shower had a light yellow tint, it didn't bother me as I figuered it was most likey some type of mineral deposit found in dessert water; it had no odor and due to its appearance I opted to buy drinking water. Overall a great place, even got a phone call from the front desk making sure everything was ok, nice touch.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your feedback. We were pleased to hear that you enjoyed your stay. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Spectacular scenery and great hotel and restaurant"

5
27/02/2018

Such an amazing area for spectacular geological views and cultural sites! We found the Best Western Canyon De Chelly Inn to be very clean and comfortable. We ate at the adjacent Junction Restaurant which was equally wonderful. You can't beat the home cooked meals.The Inn and the Junction Restaurant are easy to find and are situated near the entrance to the Canyon. Very friendly staff.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for your feedback and your business. Regards, Kimberly Guest Relations Manager

"Not attractive, but comfortable"

4
24/02/2018

Situated just off the quiet highway in Chinle. The location is pretty bleak, with poor housing for poor people. The reception are welcoming, and very helpful. We asked for both a microwave, and a standard lamp, as the room had limited lighting in which to read. Both came quickly with no fuss. Situated a few miles from the magnificent canyon. There is a supermarket, but nowhere sells beer/wine for tens of miles, as it is on a reservation. There is a decent restaurant on site, but it closes at 8 during the week and 6 at the weekend. Our room was a good size, very clean and quiet. I may be wrong, but the reception staff seemed to allocate a room, leave the adjoining one empty, and allocate the next one. The effect being that the room on both sides was empty, so being quiet. A practice that should be common within the hotel trade. A good stay.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. Thank you for taking the time to submit your review. We were pleased to hear that you enjoyed your stay with us and additionally enjoyed your meals at the Junction Restaurant located on site. Thank you for your business and thank you for visiting the Navajo Nation. Regards, Kimberly Guest Relations Manager

"Really nice hotel"

5
16/01/2018

This is a really nice hotel, it is in a good location on Main Street, and very easy to find. We got a very warm and friendly welcome from the young lady on the front desk, who was also very helpful, and whilst booking us in, made sure we had everything we needed, not only for our stay at the Hotel but also our travel plans for the following days (Things to see, directions, how to get there and what to look for on the journey Etc.) Whilst there isn't a complimentary breakfast at this hotel, there is the "Junction Restaurant" at the opposite side of the courtyard from the Hotel Reception. They have a large selection of good food and are open from 07:00 to 21:00, (Closed on public holidays). The staff are very courteous and also helpful. the food was excellent, large portions, well cooked and delivered to your table quickly. The hotel has a heated swimming pool and a sauna which are both open from 09:00 to 21:00 all year round. An outdoor picnic area which has tables and BBQ grills, and a gift shop which also has lots of information and some really nice Navajo rugs and pottery, lots of books, other gifts and memorabilia, and is well worth exploring. This hotel is ideally situated for visiting Canyon De Chelly, there are lots of fantastic view points in the Canyon and tours are available including "Jeep Tours" and "Horseback Tours" with the Navajo People. All the information can be found at the Hotel Reception. There is a trail from "White House Overlook" down the side of the canyon to the "White House Ruins", it is well worth the effort to take this trail, but allow at least 2 Hours, and it can be strenuous on the way back. DO YOUR RESEARCH BEFORE YOU TRY IT, and take plenty of water!!!. There are also some other fantastic locations that make a good day trip using this hotel as a base. Things like "The Painted Desert & Petrified Forest", "Mesa Verde", "Monument Valley", "Four Corners" and the WWII "Navajo Code Talkers Monument" My wife and I would definitely recommend this hotel, and are looking forward to staying here again when we are next in the area

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your stay with us. Thank you for the many nice compliments on our staff, accommodations and amenities. Thank you for also choosing to dine at our on site Junction Restaurant. We appreciate your business and look forward to seeing you again some day soon. Regards, Kimberly Guest Relations Manager

"White House Buritto"

5
08/01/2018

The White House buritto is what has me coming back every time.. the food the staff the room the location.. alway a great experience! lock my key in my vehicle the staff had the people to call would like to thank speedy in chinle for ur fast service!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate your feedback and were pleased to hear that you enjoyed your stay with us. Regards, Kimberly Guest Relations Manager

"Best place for travelers"

5
08/01/2018

If you're going to Canyon De Chelly National Monument, you will most likely stay in Chinle. The Best Western is the best hotel in the region. It's not big-city elegant, but it is really comfortable, staffed by good people who know how to be good to traveling guests. Many international visitors stay here. The staff of the restaurant on-site also wants your business and the food is the best around.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your feedback. We were pleased to hear that you enjoyed your stay with us. Regards, Kimerly Guest Relations Manager

"Very pleased"

4
03/01/2018

Stayed two nights, was not disappointed. Service was good, room was clean. There was a restaurant next door, that was also nice. Gift shop also, not to big through. Waiting for our tour guide, for Canyon De Chelly will pick you up there.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor. We were pleased to hear that you enjoyed your stay with us. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Always very welcoming!"

5
31/12/2017

We arrived on Christmas Eve, the town was quiet, but we got a very pleasing welcome from Best Western. This location never fails on a good welcome. We love this location and plan on returning to Best Western soon.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly when in the area. We appreciate your business. Regards, Kimberly Guest Relations Manager

"Great staff and comfortable rooms"

5
26/12/2017

My family and I enjoy staying at this hotel every time we come to Chinle, AZ. The staff is great and the rooms are so comfortable, spacious, and clean. You can't hear any outside noises. They have refrigerators in each room which is great when you have items that need to be kept cool.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate your business. Regards, Kimberly Guest Relations Manager

"very accommodating!!!"

5
09/12/2017

Have stayed here before on bussiness.The staff is always friendly and they go out of their way to always accommodate.the room was clean and the bed very confortable.The resturant on property had good food and service.THIS HOTEL IS MY CHOICE OF STAY WHEN IN THE AREA.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your business. Regards, Kimberly Guest Relations Manager

"business trip made enjoyable"

5
08/12/2017

Let's see, where do I start? Let's begin with motels location. Its located at the crossroads of Chinle, allowing easy access to the shopping center, fast food outlets and convenience stores. There are guided tours to the Canyon De Chelly Nat'l Monument right outside your room door. Restaurant provides traditional food of the Navajo people in addition to American dishes, which creates a mingling of tourists and local people at one location. It makes for a great social atmosphere even when my trip here mostly business.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Another Outstanding Visit"

5
04/12/2017

I traveled here for business and the hotel room was spotless. I was to weary to drive, so I opted to eat at the Junction Restaurant which was exactly what I needed. I had the fry bread (made from scratch) and the hostess was sweet as can be. I walked out (maybe even rolled out) full and happy. My bed was incredible. So soft, warm an comforting after a long day. I love this place!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your stay with us. Thank you for your business. Regards, Kimberly Guest Relations Manager

"One of only 3 options in Chinle AZ"

3
30/11/2017

Hotel ok, is similar to others in the area. Many of rooms have significant rust problems in the pipes. Chanel 14 in several rooms has no sound for reasons I can't imagine. Internet when working is good, but often I have to reconnect several times or have trouble connecting at all. I guess there must be a lot of free loaders in the area, because they change the password every week. Don't try to have anything mailed to you there unless you can wait a couple of days to get it.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay with us. We apologize for any inconvenience you may have experienced. In regards to the Navajo Reservation Chinle area water, at times it has a yellow tint to it. The entire Chinle area is provided well water from the local utility company. There is nothing wrong with the pipes. It is common practice for all hotels to change the password frequently. We will follow up on your comments in regards to the channel situation. Thank you. Regards, Kimberly Guest Relations Manager

"Best western at Chinle AZ"

5
27/11/2017

If you ever travel to the Canyon De Chelly area and explore the wonderful canyons Chinle,Az has to offer, I recommend staying at the Best Western hotel. They are so nice and helpful. The rooms are clean and the employees are very helpful. My family and I always stay there and we have no problems. Highly recommend!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Best Western Canyon De Chelly"

5
18/11/2017

Great central location with a fantastic restaurant conveniently located on site. Clean, spacious rooms made for a comfortable overnight stay. This hotel is an oasis of amenities in the middle of the beautiful Arizona high desert.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Fantastic weekend"

5
17/11/2017

Everything about our stay was wonderful from the moment we walked into the lobby. It really made you feel that Mr. Silverman was there with you. Room was spacious and very clean even had our favorite artists prints on the wall. Took a 3 hour tour with Tsegi Jeep Tours owned by Bobby Vanwinkle, but by phone he made sure everything we needed was taken care of. Our guide was Dennis and we could not have asked for more. A perfect pairing. Learned much about not only the Canyon but about Chinle itself. A wonderful afternoon. We will be back in the near future for a longer tour. Will and Linda

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing Best Western Canyon de Chelly Inn for your lodging needs while visiting the Canyon de Chelly/Chinle area. We were pleased to hear that you enjoyed your stay with us. Thank you for the many nice complimets. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Two Thumbs Up "

5
14/11/2017

A colleague of mine recommended this place to me and my stay was very enjoyable. Wi-Fi a big plus, beautiful canyon, the food was very good as well.and not the mention the staff. The lady in the front Johanna was very helpful an informative as well as kind.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Than you for choosing Best Western Canyon de Chelly Inn for your lodging needs while in the Canyon de Chelly/Chinle area. We were pleased to hear that you enjoyed your stay with us. Thank you for the nice feedback. We also thank you for choosing to dine at our on site full service Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Great City to visit and a good place to stay"

3
12/11/2017

comfortable and clean place to stay. Helpful staff and close to a good restaurant. Unlike other best westerns breakfast is not included. Staff is helpful. Tours of canyon de chilly pick you up in the lobby.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for your feedback. We were pleased to hear that you enjoyed your stay with us. Best Western properties that offer a full service restaurant on site offer two different rates of which one is a breakfast inclusive. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Canyon de Chelly"

4
11/11/2017

Clean, good location for a visit to Canyon de Chelly, AZ and Monument Valley. Rooms are large and clean. Decent internet. No breakfast is included, which was a surprise with a Best Western Hotel. There is a nice Restaurant on site which is great and has outstanding service. I would definitely revisit this hotel.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback. We were pleased to hear that you enjoyed your stay. Thank you for also choosing to dine at our on site Junction Restaurant. We appreciate your very nice comments. Best Western properties that have a full service restaurant on site offer two different rates of which one is a breakfast inclusive. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Staying at Thunderbird Lodge is a far better choice"

2
09/11/2017

For a number of reasons mentioned in reviews, we chose Best Western over Thunderbird Lodge. We had intended to stay for 3 nights. Let me start by saying that the front desk staff, with one exception, was great--attentive, friendly, and helpful. The location, however, is not--the property is not attractive in any way and is on a major road, a bit far from the canyon. The room was an ordinary motel room, so it would have been okay if the toilet hadn't flushed with yellow water that smelled of sewage and the parking lot right outside our room hadn't been jack-hammered all day, which was very loud and nerve-wracking. We left the room around 11 a.m., late, but not impossibly so, and returned in the evening to find it had not been straightened up. I went to take a swim--one of the reasons we went for BW--only to find the pool was closed and not expected to reopen. We'd had it--packed up quickly and relocated to the Thunderbird Lodge. A very welcome change, and a bit less expensive to boot.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for your feedback and your nice compliments on our staff. We apologize for any inconveniences you may have experienced. In regards to the yellow tint of the water, the entire Chinle and Canyon de Chelly area will experience from time to time, a yellow tint in the water. The Chinle area water is provided by the local utility company and is well water which is safe. We apologize for the noise of the parking lot improvements and the pool renovation closure. These were posted online and at the front desk upon check in. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"another great stay @ BEST WESTERN CANYON DE CHELLY"

5
06/11/2017

Its always a pleasure to check into the hotel they always have great gifts ideas in the gifts shop for family and friends. The rooms are clean and fresh. The fitness center is great way to work out too. The restaurant has great traditional meal like Navajo burger's and the Navajo taco's those are just a few of my favorites

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you. Regards, Kimberly Guest Relations Manager

"Excellent Place to Spend a Couple Days in Monument Valley"

5
06/11/2017

Don't expect a layout of Fruit Loops and stale donuts at this BW, spend a couple $ and go to the full service restaurant... EXCELLENT... Carlotta is the perfect hostess and serves up the best chow in town. Fry Bread tacos you would die for. More than you can eat very economical breakfast ... you'll forget all about the obligatory waffle machine and mess. Great room rates more than make up for pay breakfast... with they would do it everywhere. Excellent stay in all respects... great gift shop.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant. Thank you for the great feedback on your dining experience. Regards, Kimberly Guest Relations Manager

"Pleasant people & property."

4
05/11/2017

The young lady @ check in was very efficient & pleasant as a few guests arrived @ the same time. Our room requests were honoured & we were pleasantly surprised with the decor & comfort of the room. This is an older property but very well maintained. There isn't a complimentary breakfast offered but the restaurant in the adjoining parking lot is very good with good food & great service.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the nice feedback. Thank you for also choosing to dine at the Junction Restaurant located on site. Pleas be safe in your travels. Regards, Kimberly Guest Relations Manager

"Missed the pool at my 'old friend'"

4
04/11/2017

Been staying here longer than I can remember, and it is always the same, superb! Dad started working with Native Americans over fifty years ago, and this is where we've stayed, as I recall. Might cost more, but it's worth it, to have open green space in the "U" shaped courtyard, comfortable rooms, excellent beds, and staff who want you to be satisfied! Only giving it a 4 since pool wasn't working like I was told it would be. Otherwise there is a nice patio with seating, next to the pool and steam room(not working either). Other guests are friendly, talking, and seem at ease, For to me, it just feels like right, a place you can relax. Which is worth a lot when traveling. My 93 yr old Dad likes this place too. Our room was easy for him to get around, and being able to park in front of room was great.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for always choosing to stay at the Best Western Canyon de Chelly Inn when in the Chinle/Canyon de Chelly area. We were pleased to hear that you enjoyed your stay with us. Thank you for the many nice compliments. We apologize that the pool was closed for maintenance and remodel. We hope to see you again someday soon. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Neat and Clean!"

5
31/10/2017

Staff were very friendly during our stay, very helpful, and good with direction. Very nice indoor pool. Restaurant with in the facility, good place to eat. Rooms are very nice and clean, I for sure will be coming back to this hotel.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Stay at Canyon De Chelly Inn"

4
29/10/2017

There isn't very many options for lodgings at Chinle. I thought staying at the Best Westernwas a good choice. Bed was comfortable, lodging was quiet. Next door was a restaurant. Plus was the fact that the tour we arranged to go into the Canyon De Chelly picked us up in front of the lobby.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Great Stay, Very Comfortable"

5
29/10/2017

I really enjoyed my stay at this Best Western. My room was very comfortable and very clean. My bed was very comfortable and I slept great. I had dinner and breakfast at the Restaurant on the property and received great service. I really enjoyed that Whitehouse overlook breakfast and loved the coffee. The restaurant is very clean and well taken care of as well. I had a great breakfast and enjoyed a walk around the hotel sipping my coffee and relaxing. All staff members were very helpful and made me feel like i was at home. i will definitely be back to stay here again

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Visiting Canyon De Chelly"

3
29/10/2017

One of three hotels in Chinle, which is the gateway to this remarkable canyon, indigenous and current Navajo culture. Service everywhere - restaurants, stores, information sites, including Rangers - was superb. The Canyon itself s an important connection to past and present cultures and deserving of respect from travelers and tourists.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your stay with us. Thank you for your feedback and thank you for your business. Regards, Kimberly Guest Relations Manager

"not up to best western standards - should be "worst western""

2
22/10/2017

The good: clean rooms, comfortable beds, friendly staff The bad: - rooms are somewhat dated (even if updated) - hot water is not hot - closer to lukewarm - no breakfast - no jacuzzi - TV didn't have MLB playoff channel - no exhaust fan in the (very tiny) bathroom - somewhat noisy In short, this is an embarassment to best western. Compared to the Best Western view of Lake Powell in Page, AZ, this place is a dump (at the same price)

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We recently upgraded our rooms so we were surprised to receive this negative review. In regards to the no jacuzzi, we do not advertise a jacuzzi for our property. Additionally, Best Western's that have a full service restaurant on site, quote two different rates, one inclusive of breakfast and the other non inclusive. We apologize that you did not enjoy your stay with us. Regards, Kimberly Guest Relations Manager

"No Sleeping Allowed"

1
22/10/2017

I was sound asleep after 9 pm when the desk clerk called and woke me up for a routine courtesy call to make sure the room was okay. My inevitable answer was that it was okay until she woke me up. Really, the motel should set a limit for calling people up.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Our front desk calls every guest to make sure that there room and accommodations meet their expectations. Most guests are not asleep at 9 p.m. We apologize that we woke you up. We are not used to receiving such low scores. We do not think that the low score was warranted. As a suggestion next time you are in a hotel, advise the front desk that you do not want any calls or put your DND button on. Regards, Kimberly Guest Relations Manager

"Great hotel"

5
18/10/2017

Very nice and updated rooms. Staff was very friendly, helpful and accommodating. Only drawback was there was not a microwave, but we called down to the front desk and they brought us one. Would definitely stay there again.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay a the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and our friendly staff. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Room was clean but the service was lacking"

3
17/10/2017

When I arrived at the hotel. The attendant was not very friendly. I informed her that I had a Hotels.com reservation. She found my reservation and acknowledge it, but then she asked me for more than I had bee quoted by Hotels.com. I asked her what about the price that Hotels.com quoted me. She didn't seem to care and told me that the price is what she had. I then asked if they have AARP discount. She gave me the discount which still ended up with a higher price than the Hotels.com price I had in writing which I showed her. She then told me that she has a different confirmation number than my confirmation number and insisted that the price is what it is. I told her I wasn't going to argue with her about the price and paid her what she asked for. Next time I will be prepared to go somewhere else or at least pay online.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. We did speak with the front desk clerk that checked you in. Our system did not reflect that you had made a Hotels.com reservation at the rate you had. The reservation came into our system from Expedia at a higher rate. Since we did not make the reservation, we are not sure what happened. The front desk clerk did offer you another rate. We apologize for the confusion and that you did not feel that the front desk clerk was friendly. Thank you for your business. Regards, Kimberly Guest Relations Manager

"BW at Canyon de Chelley"

5
16/10/2017

Very nice and clean motel. I was impressed. Checkin and checkout were a breeze. Staff was very nice and friendly. It may sound funny, but the lamps and their switches were very logical and orderly. No work at all in order to turn on a light.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and our friendly staff. Thank you for your business. Regards, Kimberly Guest Relations Manager

"I recommend this hotel!"

5
12/10/2017

I have been in this hotel many times. Rooms and bathrooms are always clean. Nice tv and coffee maker in each room. I love fast internet they have over there. Restaurant with great food (burgers, pizza, and breakfasts) and fitness center. Everything in the hotel. Basically, this place offers all I want to have on my business trips to this area.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for the nice comments and thank you for your business. Regards, Kimberly Guest Relations Manager

"Great water pressure"

4
10/10/2017

Nice walk-in shower with very good water pressure. The shower head accommodates tall people! Firm enough beds and pillows for our tired, achy bodies. Clean. Altho the hotel was a very busy place, our ground floor room was quite. Would stay at again.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback. We were pleased to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Nice affordable stay"

5
10/10/2017

room very comfortable and extremely clean. The price was very affordable. Eatery walking distance and easy access to roadway. Staff were very professional at time of check in and check out. lobby had items for sale not requiring travel to other outlets.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your stay and accommodations at the Best Western Canyon de Chelly Inn. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Great place to stay"

5
08/10/2017

This hotel is a great place to stay, it is in a good location & easy to find, & it is only 5 minutes from Canyon De Chelley, which is well worth a visit. The restaurant for this hotel is located on the opposite side of the courtyard to the lobby. It has a wide selection of food which is of a good quality & well cooked.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your stay and accommodations at the Best Western Canyon de Chelly Inn. Thank you for the great feedback and comments. Thank you for also choosing to dine at our on site full service Junction Restaurant. We were pleased to hear that you enjoyed your dining experience. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Nice hotel close to Canyon de Chelly"

4
07/10/2017

This Best western is a standard but good hotel. Located close to Canyon the Chelly, it is perfect when visiting this park. Rooms are good and clean, there is a restaurant on site which also serves breakfast.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site full service Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Very pleasant stay"

4
05/10/2017

This Best Western is an older property, but has been generally well cared for. The reception staff was very professional and helpful, and the lobby and gift shop were quite attractive. We thought the bedding and towels in the room were very good and we slept well. Because they are at the entrance to beautiful Canyon de Chelly, it might be good for them to try to update the facility a bit. (For example, it took us a while to connect to the internet and the phone line was pretty "crackly.") However, on the flip side the prices of the rooms is very reasonable. The adjoining Junction Restaurant was excellent (serves breakfast, lunch and dinner) and is located a short walk across the parking lot.

"One of few Hotels in Chinle but above US standard for a Motel"

4
04/10/2017

A typical hotel along the roads in US, but this I think this was far better than the standard. We stayed 2 nights but we did not use the pool or any other facilities since we used the Hotel as a hub while exploring the area and its Historical sites including the Canyon De Chelly.

"A Dismal place!"

2
02/10/2017

This place gives BW a bad name. No coffee or cookies in lobby. No discount at restaurant for breakfast.Lobby was nice as well as gift shop. A third at least of motel home to slurry road workers. Noisy boisterous people. Mud all over Park lot due to their truck droppings. Beds / linens sub-par, no bath fan, no micro but did request, 2nd try got to our room. Refer made loud noises all nite, did not complain as They already knew we were let down. Pool closed on Sat for cleaning... dogs barking all nite. A total waste of our time and $$$. Our housekeeper Navajo lady Char was awesome. That is only positive about this place.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We were sorry to hear that you did not enjoy your visit on the Navajo Nation. I checked with the front desk staff and we did not have any complaints registered from you. You did request a microwave and we delivered it to your room. I am puzzled as to why you did not contact the front desk if you were not pleased. We are a Best Western, not a Plus or Premier. The different tiers offer different amenities and therefore, the rates are also higher. We follow the Best Western guidelines for our tier. We had recently experienced a strong thunderstorm and winds so perhaps that is where the mud came from on the parking lot. Additionally, we do not have control of any dogs barking within the Chinle/Canyon de Chelly area. The temporary unexpected pool closure was posted at the front desk. We had to temporarily shut it down until 6p.m. to stabilize the safety of the chemicals as there were many individuals swimming early morning. In reference to the other guests making noise, I do apologize. We did not receive any complaints or we would have followed up on it. Additionally, BW properties that offer a full service restaurant, offer a breakfast inclusive room rate on line and a non inclusive breakfast rate. Again, we are following the guidelines. Thank you for your business. Please be safe in your travels. Regards, Guest Relations Manager

"Pleasant motel in an incredible location"

5
02/10/2017

Canyon de Chelly has to be seen and experienced to begin to appreciate this center of the Navaho culture. The BW in Chinle is a pleasant and cost effective option to do this. The Navaho Guide will pick you up at the hotel lobby for an unforgettable experience of the Canyon from the inside. Motel has spacious rooms and a good restaurant frequented by the locals.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your very nice review in regards to your stay at the Best Western Canyon de Chelly Inn. We were very pleased to hear that you enjoyed your room accommodations. Thank you for also dining at our on site Junction Restaurant. Thank you for your business. Please be safe in your travels. Regards, Guest Relations Manager

"Just as good on the second stay"

5
02/10/2017

I stayed here in 2009 and I returned in September 2017, and it was as good a stay as before. The room was clean, the bed comfortable. The placement of the air conditioning unit on the back wall of the room instead of next to a bed was a stroke of genius because it cooled the room without freezing us out! Front desk was responsive to our needs and questions about local tour guides. I am glad I chose this hotel again.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you returned to visit the Navajo Nation and the Canyon de Chelly area 8 Years later. Thank you for the nice compliments in regards to your stay and thank you for your business. Please be safe in your travels and please visit us again. Regards, Kimberly Guest Relations Manager

"Great Place to Stay in Chinle"

5
28/09/2017

Staff was friendly, quick, and got us in our rooms in no time. Very helpful and accomodating. We were in town for a volleyball tournament, got 5 rooms for two nights and had absolutely no problem. They did everything to get us to want to return and we will.

"19% TAX?????"

3
26/09/2017

This facility charges a 5% additional tax levied by the Navajo Nation on top of all the added fees for a total of 19%. Not sure if this is legal since other motels in the area do not charge this tax. (???????). It also does not provide breakfast with the room.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn, located on the Navajo Reservation. As a business registered to dba (do business on the Navajo Nation), we are 'mandated' by law', to collect Navajo Nation Sales Tax, Navajo Nation Lodger's Tax and Arizona State Sales Tax. It is law and mandated. The tax dollars collected goes directly back to these entities/taxing authorities. Additionally, our taxes are listed on the Best Western Website when you book a room. Our reservation staff quotes the room rate plus taxes. Additionally, upon check in, our front desk quotes the rate plus taxes. We also have a rate chart with taxes at the front desk. In regards to your comment about other motels in the area do not charge this tax', I checked one on line this morning and the same taxes are listed. I am not familiar with any of the Parks Service Properties taxes. Wherever you may go in your travels, all hotels, motels and all areas have different tax percentages and fees based on their areas and what is mandated for that city, state, reservation etc. The mandated taxes we must charge are legal. In regards to breakfast, some Best Western's that offer a full service on site restaurant, do not include the free breakfast in the rate however, you do have an option to book a breakfast inclusive price or dine on your own at our full service on site restaurant. There are many hotels/motels in different areas that offer that option. I hope that this answers your questions. Thank you for your business and thank you for visiting the Navajo Nation. Regards, Kimberly Guest Relations Manager

"Visit"

4
26/09/2017

Very pleased with food and service in restaurant. Have stayed here many times in last 15-20 years and the service has always been good. Only issue is water quality probably die to well source. Desk provides free bottled water upon request.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you are a return guest and have stayed with us many times over the past 15-20 years. This is a great compliment to us. The Navajo Nation does provide well water to all residential and business areas and at times it may have a tint due to the minerals. Thank you for your business. It is very much appreciated. We hope to see you again soon. Regards, Kimberly Guest Relations Manager

"Excellent stay at Best Western in Chinle"

5
26/09/2017

I was on a motorcycle trip with a buddy and we each had separate rooms. The rooms were clean and spacious and the hotel staff was excellent--they were very friendly and accommodating. The beds were very good and our overall comfort was quite good. We'd definitely stay there again!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review in regards to your stay at the Best Western Canyon de Chelly Inn. We were very pleased to hear that you enjoyed your room accommodations. Thank you for the very nice comments on our accommodations and our friendly staff. Thank you for your business. It is very much appreciated. We look forward to seeing you again. Regards, Kimberly Guest Relations Manager

"Yellow water"

3
24/09/2017

We had stayed in 2 BW motels in the previous weeks and had a decent experience. The major disappointment was the yellow well water. We did not shower or brush our teeth with the tap water. The resturaunt on the property was only mediocre. The wait staff was very helpful but I would have preferred to have tried another place for breakfast.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. The Navajo Nation communities all use well water whether residential or business. The slight yellow color is due to minerals and iron in the water and the local utility company assures us the water is tested and safe. Thank you for your business. It is very much appreciated. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Business trip"

5
14/09/2017

I travel through the Navajo Nation area monthly and typically stay at the Best Western Canyon De Chelly Inn. I normally travel to Canyon De Chelly alone on business but, on this particular trip, my wife accompanied me. While I attended to business she took a tour of the Canyon with a company called Beauty Ways. She enjoyed her tour and highly recommended this company. We both enjoyed our stay at the hotel.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for once again choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for the nice feedback and thank you for your business. Regards, Kimberly Guest Relations Manager

"Clean and Comfortable"

4
12/09/2017

The motel looks like it has been recently refurbished. The rooms are very clean, and the staff was very helpful. There is an outdoor pool. The thing I did not like about this motel are the rooms are very dark due to low wattage bulbs. It does not include breakfast but there is a restaurant on site. There is no microwave in the rooms. The bathroom is also quite small. If you get on the ground floor you do not have to carry your stuff upstairs. The air works well.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review in regards to your stay at the Best Western Canyon de Chelly Inn. We were very pleased to hear that you enjoyed your stay with us. Thank you for the nice comments and thank you for your business. Regards, Kimberly Guest Relations Manager

"Best in town"

5
11/09/2017

Previously checked out the other hotels in Chinle, and this one is the one we will always return to when we are in the area. Friendly, helpful staff and a wonderful restaurant. Nice sized rooms and comfortable bed. Lots of TV channels available. Easy to find and close to Canyon de Chelly. Storms caused some power outages during one night, but nothing long-lasting.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for taking the time to submit your feedback and thank you for the nice comments. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"The Cave"

2
09/09/2017

Room was dark with lights on, curtain open. Furniture was 1950's and the building section we were in tilted to the parking lot. The bathroom was very small with a small shower and a child size toliet that was full of rusty water when first viewed. The large in-wall air conditioner was maybe 3 feet from the bed. This motel was not worth what they charge. I will stick with Holiday Inn Express.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear M.M. We were quite surprised to receive this negative review. We normally receive very nice reviews on our property. The property has been renovated to the specifications and requirements of Best Western. I assure you that the furniture is not out of the 1950's. The property rooms were recently renovated with new interior paint colors, new granite showers, plumbing and new carpet, just to name a few upgrades. We checked your room and we found no evidence of rusty water. At times, the Navajo Nation water will have a light yellow tint due to the minerals in the well water should this have been the case. Additionally, we checked with the front desk and our guest directory call back after check in. We called your room to ask if everything was to your satisfaction and the reply was yes. We did not receive any complaints from you nor requests. We apologize that you did not enjoy your accommodations. Thank you for visiting the Navajo Nation Reservation and thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Regards, Kimberly Guest Relations Manager

"A Great Hotel in a Great Place"

5
31/08/2017

I travel the Navajo Reservation frequently and particularly love the Canyon de Chelly area. The newly renovated Best Western makes a very comfortable place to stay while in the area. Also, the attached Junction restaurant has the best food and service around.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit your feedback to Trip Advisor. We were very pleased to hear that you enjoyed your stay with us. Thank you for the nice comments and thank you for also choosing to dine at our on site full service Junction Restaurant. Thank you for your business. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"satisfied"

4
29/08/2017

stay was average considering the location of hotel very remote location i would recommend stay at this location very limited motels in area area does have good hiking locations available restaurant is average prices a little high

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor. We were pleased to hear that you enjoyed your accommodations and stay with us at the Best Western Canyon de Chelly Inn. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Canyon de Chelly experience"

5
27/08/2017

Great accomodations in both a convenient location and near a great restaurant. I highly recommend this hotel. The rooms are clean, bedding great, comfortable mattress and quiet. The staff was very helpful in helping with directions and recommendations

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your room accommodations at our hotel. Thank you for the nice comments on our friendly staff. Thank you for also choosing to dine at our on site full service Junction Restaurant. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Adequate nights sleep"

3
21/08/2017

I was quoted $82 for the night when I rang Best Western. There was never any mention of the tax not being included and the operator knew I was on a very tight budget. Therefore to find an almost $20 extra charge for the room I was speechless. It should be made clear to visitors to the US that prices do not include tax. In my home country, it is illegal to quote anything other than the full price which includes all taxes, so we expected the same, so having this experience was upsetting. We learnt the hard way. Because we had booked we had to stay but we did not stay for a second night which we had thought to do.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. You received a very good rate. In regards to the taxes, all businesses are mandated by law to collect taxes. In our case, we are mandated to collect AZ State Sales Tax & Navajo Nation Taxes. We have no control over the taxes. Taxes are listed on all Best Western Websites. The taxes are listed on our website. Additionally, when a reservation is confirmed, whether it is BW International or the individual BW, the rate is quoted as plus taxes. When a guest checks in, the rate is confirmed again plus taxes. The rates and taxes are listed on your folio that you sign when you check in. Again, taxes are something we have no control over. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Comfortable stay and friendly staff"

5
21/08/2017

The room was clean and everything was in good working order. The staff was friendly and helpful and there is nice gift shop in the lobby with a good assortment of items for sale. I appreciated the nice gift bag for being a Rewards member. The hotel is only about 10 minutes away from the entrance to beautiful Canyon de Chelly.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn, located near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay with us. Thank you for the nice comments. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Great Location for Canyon "

4
18/08/2017

An excellent hotel in central town and ideal for visiting the canyon. The hotel offers good facilities rooms are large with two large beds a/c and coffee making. An excellent swimming pool open 7 to 11 and heated so a great asset, good restaurant simple food and a very good shop offering a host of good items. The staff are very friendly and always offer good tips for your enjoyment, would love to go back, prices very realistic.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your room accommodations and amenities. Thank you for the nice feedback on our on site Junction Restaurant. Thank you for your business and thank you for recommending us to others on Trip Advisor. Regards, Kimberly Guest Relations Manager

"Family Trip"

4
16/08/2017

The rooms are a little dated with the AC around to the back of the room but did eventually cool the room down. Rooms are clean and staff was nice. They do not offer breakfast and although it is a small town there were places to eat that were close by. Perfect place if you are just looking for a nights sleep.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Nice place to stay"

4
16/08/2017

The room was clean and the staff was pleasant and knowledgeable breakfast was in the restaurant next door also the towels were very fluffy and of a reasonable size not small and skimpy as they are in other hotels

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the nice comments and thank you for your business. Regards, Kimberly Guest Relations Manager

"Good price quality"

4
10/08/2017

Very clean nice Best Western with everything you need: coffee machine, fridge, micro. Nicely decorated room. No breakfast but not expensive restaurant on the premises. Safe environment and very close to Canyon de Chelly. Nice people at the reception and fast and accurate check-in and check-out. We will go back there.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your feedback. We were pleased to hear that you enjoyed your accommodations and amenities. Thank you for the nice comments and thank you for your business. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Best Western, Chinle, AZ"

5
08/08/2017

The Best Western and Holiday Inn are really the ONLY places to stay in Chinle and the Best Western has the better restaurant. We arrived on Easter Sunday so the restaurant was closed that day. In that case choose Dennie's. Yep, not a typo. There is a local joint at the entrance to the Canyon which had an interesting mix of people, but rather too local style food. The only way to really experience Canyon de Chelly is to go in with a Navaho guide. Worth the distance and expense. Must be arranged in advance. If your interests are native American culture (past and present); archeology; drammatic southwestern landscape or you just want an amazing adventure immersed in the often unknown and/or unappreciated story of your own country, this is the place for you.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for your nice comments and thank you for recommending the Best Western Canyon de Chelly Inn and Junction Restaurant to others. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Excellent location to stay for visiting Canyon de Chelly."

4
07/08/2017

Our family enjoyed the stay and the location for visiting the area and for our guided tour of Canyon de Chelly. The beds and pillows were very comfortable. Working condition of TV and Refrigerator were excellent.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for taking the time to submit your feedback. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Firm bed but awesome staff. Beautiful country."

4
02/08/2017

Very helpful staff. Very close to the canyon. The restaurant has a good selection and a menu that serves Pizza Hut for the picky kids. Staff are very friendly and knowledgeable of near by sites. The blue cornmeal for breakfast is so good.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the very nice comment on our staff. Thank you for also choosing to dine at our on site Junction Restaurant. Your nice comments our greatly appreciated as well as your business. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Welcoming and peaceful"

5
02/08/2017

We stayed while on a mission trip to Chinle. The rooms have been remodeled since we were there 2 years ago. Very nice rooms and helpful staff. Our A/C worked well which is important to Texans. The teenagers enjoyed the indoor pool after long days of mission work. We will be back in two years.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We want to thank you and your group for choosing to stay with us once again. We were pleased to hear that you enjoyed your accommodations and amenities. Thank you for your business and we will see you again in two years. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Good night's rest"

4
31/07/2017

Nice place to rest after a long day of driving. Very pleasant late check in. Clean, nicely decorated room with a clean bathroom. Comfortable bed. Got in late and left early to go explore Canyon De Chelly. Room was everything that I needed.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for taking the time to submit your feedback. The nice comments and feedback on your accommodations and our staff are greatly appreciated. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Wonderful place"

5
27/07/2017

Clean rooms with lots of space. Lots of parking. Staff was very helpful. Quick walk to a great restaurant for some awesome food. Great shower and comfortable beds. Great place to stay and close to Canyon de Chelly

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your room accommodations. Thank you for the nice comments on your room and our staff. We also appreciate you choosing to dine at our full service on site Junction Restaurant. We were pleased to hear that you enjoyed the food. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Friendly staff, average rooms."

3
26/07/2017

The staff was friendly and helpful. The property was clean and well kept. Ladies at the front desk were wonderful. Rooms were clean but had a weird odor. We put a couple drops of lavander in the A/C and that took care of the odor. The restaurant there was really good.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your feedback. We were pleased to hear that you enjoyed your accommodations. We really appreciate your great feed back on our staff. Thank you for choosing to dine at our on site full service Junction Restaurant. We were pleased that you enjoyed your dining experience. We apologize for the slight odor in the room. Canyon de Chelly is in monsoon weather season so sometimes we get a musty smell. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Best Hotel in Chinle,Az"

5
26/07/2017

It's a GREAT place to stay, while visiting the gorgeous canyons in Chinle. Best western also has a magnificant restaurant within walking distance from your rooms. When I get a chance to come home, this hotel is always my first choice.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us and we also thank you for always choosing to stay at the Best Western when in the Chinle/Canyon de Chelly area. We appreciate the nice comments on our on site Junction Restaurant. Thank you for your business and we look forward to seeing you again. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Best Value in Chinle, Az"

4
25/07/2017

Clean hotel with very good service. Good restaurant on the property. In-door pool very well maintained. We've stayed here more than once and were pleased both times. Great price and great quality for the price. We'll stay here again on our next trip.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor. We were pleased to hear that you enjoyed your accommodations and amenities at the Best Western Canyon de Chelly Inn. Thank you for choosing to dine at our on site Junction Restaurant and we appreciate your comments that you enjoyed the Junction Restaurant as well. Thank you for your many nice comments and most of all, thank you for always choosing to stay at the Best Western Canyon de Chelly Inn when in the area. We look forward to seeing you again in the future. Stay well. Regards. Kimberly Guest Relations Manager

"Southwestern Swing Summer Road Trip"

3
24/07/2017

Had to see Canyon De Chelly or our 3-week summer road trip of the Southwest. The hotel is older but in good shape. Rooms were large, but not so well updated. The room had a mild odor, and refrigerator made noises all night. The hotel was extremely inexpensive, so value wise it's hard to complain. Hotel met my lowered expectations, based on the price alone.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. All of our rooms were recently painted, new carpet installed as well as new granite showers. We apologize if the refrigerator noise inconvenienced you. It was a newer refrigerator however, we will have maintenance check it. The Canyon de Chelly area is experiencing monsoon season now so the humidity is higher and that could explain the slight odor however, I have alerted housekeeping. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Enchanting Canyon De Chelly and all of the surrounding area"

5
12/07/2017

I visit this area often on business. I get to experience it also on a leisure basis. This is a very enchanting location with lots of history and culture. It's so much fun to tie in my business with pleasure in such a cool area of the United States. My stays at the Best Western Canyon De Chelly Inn in Chinle always meets my expectations and the folks that work there are so helpful and professional

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We do have many guests that stay with us on business as well as U.S. and International tourists and we greatly appreciate all of our guest's contribution to the success of the local economy. All of our guests are very important to us. Thank you for the nice feedback in regards to your stay with us. Please visit us again. Regards, Kimberly Guest Relations Manager

"Great place to stay"

5
12/07/2017

Very very comfortable place to stay. Friendly staff and great food in restaurant. My kids enjoyed the pool and it was very convenient that restaurant served pizza hut pizzas....loved it!!! Rooms are absolutely clean and comfortable.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for taking the time to submit a review and thank you for your business. We appreciate the nice feedback on the accommodations, amenities and the Junction Restaurant. Thank you for choosing the Best Western Canyon de Chelly Inn as your choice of hotel to stay when in the area. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"This Is our place to stay"

5
11/07/2017

This is our place to stay!!! Was on our camping trip in the mountains for about 5 days and we were too tired to travel back home, so we stopped here as always to stay a night and this place has always treated us good. We will always stay at this Best Western. We been to other Best Westerns in Arizona, but they are not as clean and nice as the one in Chinle.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. We appreciate being the hotel of your choice when visiting the Chinle/Canyon de Chelly area. We look forward to you visiting us again. Thank you. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Great place at Chinle"

4
11/07/2017

Despite of the hotel rating (2,5 stars) I found this hotel extremely good and well maintained. My husband and I chose it to visit Canyon de Chelly. We got a very large room fully equipped; also the a/c system worked very good and it wasn't noisy at all. Because of a temporary power black out, the hotel management applied us a discount on the rate for the trouble and we appreciated it very much! Breakfast is not included in the hotel rate and it's possible to have it at a nearby restaurant always managed by the same hotel's owners. We tried it and it was good. Staff was very attentive and polite. Highly recommended!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the nice comments on our staff and your accommodations. Thank you for also choosing to dine at our on site full service Junction Restaurant. Thank you for your feedback that the food and service was good. We appreciate you taking the time to post your review on Trip Advisor recommending us to others. We also thank you for your business. Please come and see us again. By the way, you were our # 1,000 review. Thank you. Regards, Kim Barnett Guest Relations Manager

"A beautiful room and a great price"

5
08/07/2017

This was a very nice hotel for the price. Well worth the money and a very courteous and friendly. They changed our room to accommodate our needs without haste. The location is easy to find and located near some wonderful sites. This is a location that is on the way to so many other beautiful National parks. I"ll definitely be back.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for submitting your feedback to Trip Advisor and thank you for the nice comments. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Best Western at Chinle, Az."

5
06/07/2017

The staff at the hotel and at the Junction Restaurant were friendly, competent, and helpful. Our waitress, Carletta, went above and beyond to anticipate our needs and connect with us on a personal level. The front office staff was lovely: they offered free water bottles to us as we were about to start an incredible tour of Canyon de Chelly and Canyon del Muerto on the Navajo Reservation. We had pickup service at the hotel for our tour. What a memorable experience this entire vacation was!

"A Family Trip."

4
05/07/2017

Canyon De Chelly Inn is a recommended home away from home. The atmosphere of Navajo Nation is valid and awesome. The native people are very spiritual and sincere. My feelings will remain with me throughout my life.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit a review in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for your business and thank you for your kind comments. Thank you for visiting the Navajo Nation. Regards, Kimberly Guest Relations Manager

"Average for a 2 star - would not recommend "

3
04/07/2017

Our room was on the first floor which made it convenient for moving luggage. There was a gap at the bottom of the door which allowed some creepy-crawlies into the room including a rather large spider which made sleep difficult. The room had a strange smell and the bathroom had no ventilation except a window that opened to the adjacent properties parking lot. It appeared that the room had newer finishes (carpet, paint). The towels were plush but all linens were an off-white yellowish tinge. There was a mini refrigerator in the room but no safe. No USB charging outlets. The kiddos enjoyed the indoor pool.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We were surprised to hear that that you had an issue with your stay. I checked with the front desk and we have a log record where we called your room to ask if everything met your expectations and you said yes. We call every guest to check with them. We also have no record of any complaints or calls to the front desk. If you would have called and let us know, we would have sent maintenance or moved you to another room. The rooms are newly painted with new carpet and a newly remodeled restroom. The plush towels you refer to are supposed to be a creme color not white. Safes for the guests are located at the front desk and it is noted in your directory in the room. There are USB charging outlets in all rooms. Maintenance has since repaired the gap in the corner of the door. Thank you for the comment that your children enjoyed our pool. Regards, Kimberly Guest Relations Manager

"Great location BW"

4
02/07/2017

This Best Western hotel is in a great location near Canyon de Chelly in Arizona. The room was very nice as was our experience. The stay only exception is that there was no breakfast offered and it was the most expensive night of our 8 BW night trip.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Our property offers a full service restaurant called the Junction Restaurant for your convenience, on site so we do not include the breakfast cost in your rate. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Canyon De Chelly"

4
29/06/2017

The hotel was perfect for our stay in Chinle. It was very good to have a restaurant right in the same complex and the food was very good. All staff, hotel and restaurant were very friendly and gave great service.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant. Thank you for the nice comments on our hotel, restaurant and staff. Thank you for visiting the Navajo Nation. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Best Western North Scottsdale"

5
29/06/2017

Great place with a friendly staff. I enjoyed the pool and had no problems using the in house wifi. It's located near great hiking locations and restaurants. I would definitely suggest staying here on your next visit to The Valley of The Sun.

"Out of the wind "

3
28/06/2017

I have been on a motorcycle all day and the wind at the heat finally did me in. I stopped and asked if rooms were available. They were and for a very fair price. Check in was nice and efficient. Checked on me once I was in the room to see if everything was here and okay. Room is large with a coffee maker. Wifi is okay but not the strongest in the world. Beds and pillows were comfortable. Only comment is that toilet could have been flushed one more time And no insight breakfast of any sort. Said it was because a restaurant was next door. That's true of almost every hotel in the country. At least they could have given a voucher to be used at the restaurant to help defray the cost of the breakfast. This is what they did at a hotel I stayed at in Tuba City.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your feedback. Thank you for your business. Regards, Kimberly Guest Relations Manager

""Very nice place to stay""

5
27/06/2017

Great place to stay, welcoming staff, better than other hotels in the area, plus and INDOOR POOL!!! my family enjoyed there stay, canyon over looks are very nice, great place to take the family sightseeing...

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate your feedback. Thank you for the nice comments. We were pleased to hear that you enjoyed your stay. Regards, Kimberly Guest Relations Manager

"Best Place to Stay In Chinle"

5
25/06/2017

If you plan on staying in Chinle, this is THE place to stay. There are only a couple of other places to stay in Chinle, but in my opinion, they appear to be run down. This one is always clean, the prices are reasonable, and the staff are friendly. I also like the fact that I don't have to travel far to eat. They have a restaurant on site and the food is quite good and the menu is huge!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn, while visiting the Canyon de Chelly area. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant. Your feedback and business is appreciated. Thank you. Regards, Kimberly Guest Relations Manager

"Wonderful place."

5
22/06/2017

I very often travel to north east Arizona and this is my favorite hotel. Rooms are very clean, stuff is really nice. They serve great food in the restaurant. Breakfasts are super large and so good. Love it! Another very important thing is that internet in rooms is very good.

"Expectations Blown Away"

5
21/06/2017

I expected a touristy, average chain hotel. This property is outstanding. We were greeted by a friendly, professional, knowledgeable front desk representative in a clean, handsome, inviting lobby with a top notch gift store. Our room was up to date, super clean, attractive, had nice amenities (even a "clean remote" for the TV), good restaurant, and clean pool solarium.

"Best Western Place To Stay"

5
19/06/2017

Was a Place to stay while visiting family in the area, also a great place for those that are on a vacation, variety of traditional food in the Junction Restaurant that's yummy, Indoor Pool a Plus. Friendly staff at BW and Junction Restaurant.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit a review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for also choosing to dine at our full service on site Junction Restaurant. Thank you for the nice compliments. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"OVernight while visiting Canyon du Chelly. Clean. Great staff. Did the job"

4
14/06/2017

Nicely appointed two-queen room. Bath a little small but it does the trick while on a sightseeing road trip. Refrigerator. Coffee maker. Breakfast not included, but Junction Restaurant is on the property and is great for breakfast, lunch and dinner. Rooms very clean. Two-story motel with plenty of parking. Small tourist shop in the lobby.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for also choosing to dine at our on site Junction Restaurant. Thank you for the many nice compliments. Regards, Kimberly Guest Relations Manager

"Stay at canyon de chelly"

5
13/06/2017

Was a great weekn had fun seeing the sights canyon de chelly was beautiful the people are great.. enjoyed my room and the food at the junction resturant was bomb.. .. the whitehouse burrito the best! Kapow!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"We enjoyed our stay here!"

4
10/06/2017

We had a great experience at this hotel. Everyone was very friendly and our room was clean. There is no breakfast here, but there is a restaurant on the property. We ate dinner there and breakfast the next morning. The food was excellent. I must give a "shout out" to Johanna on the front desk....she was so helpful!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Your feedback is very important to us. Thank you for the many nice compliments on your accommodations and the front desk staff. I will pass your compliment on to the front desk clerk! Thank you for also choosing to dine at our on site Junction Restaurant and letting us know that you enjoyed your meals and service. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Avoid this motel if possible."

1
09/06/2017

Shower did not work. Water from sink faucet brownish. Dead and live bugs in room. Left a day early to find a hotel in New Mexico that was clean and where we could shower. Staff were pleasant but mod=tel dirty and facilities in bathroom sower out of order.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We apologize that we did not meet your expectations. We did not receive any complaints from you. In fact, when you checked out, our front desk supervisor asked you how your stay was and you had no complaints nor did you complain at any time when you were staying with us. In regards to the bugs, again, you did not complain. We checked your room and did not find any evidence of any bugs. In regards to the water, the Navajo Nation provides well water to all businesses and residences. At times, it may have a yellow tint to it. We are not used to receiving complaints such as this and do not believe we should have received a low score. Our hotel is very clean. If you had any issues during your stay, we would have addressed them should you have let us know. Regards, Kimberly Guest Relations Manager

"Great BW experience!"

5
08/06/2017

The rooms were clean and well furnished. Excellent and professional service from the motel staff. The onsite restaurant, Junction, was outstanding. Great food and attentive service. A strong training program was obvious.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your nice feedback. We appreciated the many nice compliments. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Clean and comfortable"

4
07/06/2017

This is a nice motel that offers clean and comfortable rooms with free wi-fi. Unfortunately, during our stay, the water in the room was dark yellow, and we did not even dare take a shower as we thought we would get out dirtier than we were !!! There is a gym and indoor swimming pool with lounge chairs outdoor. Right on the parking lot but we still enjoyed it. Staff was friendly and helpful.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. In regards to the water, the local utility company provides well water to all Navajo Nation businesses and residences. At times, it may have a tint of yellow. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Good, clean hotel at Chinle"

4
04/06/2017

Rooms are renovated and clean. AC well functioning. Good mattress. Good restaurant in premises. Attentive staff. Very convenient to other services and for tour pick up. Only negative is that the room does not have enough electrical outlets for charging phones, computers, etc. and none close to bed side tables.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the nice feedback. Our guests feedback is very important to us. We also thank you for choosing to dine at our on site Junction Restaurant. Thank you for your business. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Clean and comfortable"

4
03/06/2017

The Best Western Canyon de Chelly Inn is an older property but we were pleased to find that it is kept in extremely good condition. Our king room was spacious, very clean, and attractively decorated. A huge plus is that TWO luggage racks were in the room! This is a simple accommodation but so many mo/hotels supply one or none. The staff in the hotel as well as the on-site restaurant couldn't be friendlier or more helpful. I'd say that the prices are a bit high but there are only three hotels in Chinle and all charge about the same, so there is little choice if you want to visit Canyon de Chelly. In addition, the state and reservation taxes add up quickly. But apart from that, the Best Western Canyon de Chelly Inn is a very good base for touring the Canyon and environs.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your very nice feedback in regards to your stay with us. Your business is very much appreciated. Thank you. Regards, Kimberly Guest Relations Manager

"Super Friendly Staff"

4
02/06/2017

The "Hotel" is motel style. The rooms are large and clean. Bathroom was modern to me. Bed and Pillows were comfortable. The A/C unit seemed a little noisy and the room a bit dated but for the price I really can't complain. Be advised there is a reservation tax and state tax added to the room rate. Each and every person we ran into on the staff was polite, helpful and friendly.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit a review to Trip Advisor. We were pleased to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Thank you for the nice compliments. Please be safe in your travels. Thank you for your business and thank you for visiting the Navajo Nation. Regards, Kimberly Guest Relations Manager

"BW Chinle"

5
01/06/2017

Great place. clean and up to date. good internet. Like the rooms. slept well. bed was comfortable. Did a quick stay and went well. Used the bus center computers and they were fast for game and online access. Overall, place was clean. Good value for the area. Its a real remote place and the hotel was good.

"BEST HOTEL IN CHINLE AZ"

5
01/06/2017

Great nights rest quite Great comfortable Beds Great food at Restaurant Great speed on the internet The best hotel in Chinle AZ Too stay at I would recommend anyone wanting the best place to stay at to check out The Best Western Hotel and Restaurant

"It is close to the monument"

3
01/06/2017

The staff were nice, but overall the property needs work. The water in the room smelled like sulfur and had a yellow tint to it. The AC unit was loud and the room was not really big enough for two queen beds. The breakfast was not acceptable (bring your own food).

"A great place to stay!"

5
31/05/2017

Attentive, and friendly staff. They made me feel right at home. Room was clean with excellent amenities. The restaurant is on-site and serves delicious meals. I would recommend this hotel to everyone.

"Anticipated modest room but VERY clean"

5
24/05/2017

We spent 2 nights and 3 days at Canyon de Chelly staying in the Best Western. Having stayed in all sorts of hotels from grand to modest we always hope for the same thing, clean. This hotel had lovely staff and accommodated our needs with pleasant attitudes. The Canyon and people we met on the Navajo Nation were so outstanding it was one of the best trips we ever had.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We appreciate you taking the time to submit a Trip Advisor review in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the nice compliment on the Navajo People. Your business is very much appreciated. Regards, Kimberly Guest Relations Manager

"Friendly Staff"

5
23/05/2017

Staff were very friendly at the front desk. Excellent place to stay, rooms were clean and bed was very comfortable. Restaurant just a few feet away. Was not offered an Express Check out but I asked for it, but I did check out.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for your nice feedback and thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Not BW worthy"

2
17/05/2017

True, there are not many options for a place to stay in Chinle. However, this hotel's rooms reminded us of the Super 8 back in the 90s. Dark room, rickety furniture, poorly lit. No breakfast included for over 115 dollars? It is a rip-off! Plus we were given the wrong WiFi code at check in...

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We apologize that we did not meet your expectations. We are used to receiving nice compliments on our newly remodeled rooms with new carpet, freshly painted rooms and new showers. We do not have any control over Navajo Nation and AZ State sales tax. There is a full service restaurant on site serving Breakfast, Lunch and Dinner. Hotels that offer a full service restaurant do not always include the breakfast rate in the room rate however, we do offer a breakfast inclusive rate on line when you book your reservation. Thank you for your business and thank you for visiting the Navajo Nation. Regards, Kimberly Guest Relations Manager

"Close to Canyon De Chelly"

3
15/05/2017

A nice motel with spacious rooms close to the beautiful Canyon De Chelly. No meals were provided, but a restaurant was on site. The big advantage of this motel was the location. Hikes in Canyon the Chelly at sunset - a real must!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your feedback including your nice comments on our accommodations and rooms. We do offer a full service restaurant on site, that serves Breakfast, Lunch and Dinner. Thank you for your business. Regards, Kimberly Guest Relations Manager

"high-priced, jus to visit with family. Only 3 hotels available"

3
15/05/2017

I was satisfied with the cleanliness of the rooms, very nice. The indoor pool was cold, no hot tub but has a hot sauna. There is no continental breakfast. So, from the price of the hotel, we couldn't afford to pay full price breakfast at the Restaurant.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. In regards to your comment on the room rate, it may appear to be high because it is inclusive of the Navajo Nation mandated taxes as well as the AZ State taxes. We have no control over the taxes. We do not charge for breakfast in our room rate as we provide a full service restaurant on site. Not all hotels include a breakfast in their room rate. Our website does note the tax percentage and that breakfast prices may apply. We also offer a breakfast inclusive price in which you are given a coupon for breakfast at our on site restaurant. Thank you for your feedback and business. Regards, Kimberly Guest Relations Manager

"Vacation Stopover"

3
12/05/2017

Nice motel with restaurant right next door. As other reviews have stated it s two story unit and no elevator Enter from the parking lot. to your room. We ate at the restaurant next door and the food was very good. No breakfast with your stay. Either eat next door or take a ride to Denny's, Burger King or one of the other motels that have restaurants. Nice size rooms. Would stay again. Nice gift shop. People are very nice and friendly.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit your very nice comments in regards to your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner and Pizza Hut Express. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Amazing hotel!!"

5
11/05/2017

I love coming to stay here. The staff is always so friendly and welcoming. One of my favorite amenities is the indoor pool with the sauna! Definitely a huge plus! I love this property because it is always so clean and I stayed in one of the newly renovated rooms close to the gym! Best way to start the day is to hit the gym and then go eat at the restaurant. It's really excellent food and I will definitely be back to this Best Western!

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations, property amenities and the on site Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"A good place to stay when visiting Canyon de Chelly"

3
07/05/2017

We stayed here on 4/28 while visiting C de C. The motel is an older two story BW that has been nicely updated. Our room was quite large, had been recently renovated. It was clean, quiet and comfortable. The main room was a little dark and the bathroom was small. Overall, it was fine for us. The hotel does not include breakfast in their room rate. You can get (buy) breakfast at the Junction restaurant next door and it has a good breakfast. We'd recommend staying here if you are visiting C de C.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review. We were pleased to hear that you enjoyed your stay with us at the Best Western Canyon de Chelly Inn. Thank you for the nice compliments and thank you for also choosing to dine at our full service on site Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Comfy in Chinle"

5
30/04/2017

I love staying at the Best Western in Chinle. It is the best motel available in the area. The rooms are always VERY clean and the staff knowledgeable. They even have a gift shop that offers a great selection of trinkets to buy for your friends and loved ones.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay with us. Thank you for submitting your nice comments in regards to your stay and thank you for your business. Regards, Kimberly Guest Relations Manager

"Excellent hotel"

5
30/04/2017

Really enjoyed the experience staying here staff was very friends and rooms were great. Breakfast was tasty. Gym was well setup for a quick work out. Would definitely recommend if you need a place to stay in the area.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for taking the time to submit your feedback. Regards, Kimberly Guest Relations Manager

"Best Western Hotel"

4
30/04/2017

This is a great place to stay for a reasonable price. The staff will try hard to fill your request and they are extremely friendly and courteous. It is very easy to cancel and/or change your reservation. WE would definitely return.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest from Sante Fe: Thank you for taking the time to submit your review to Trip Advisor. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for your nice comments on the staff and thank you for your business. Regards, Kimberly Guest Relations Manager

"Yellow Water and Overpriced!"

2
27/04/2017

Yellow water is enough to turn off any positives about this very lacking motel. Add no breakfast and a distortedly high price for bad taste. Blend in a very dark room, bleak interior, tiny bath area with little area for toiletries to make a recipe for a "Don't Stay Here" pie. Oh, and they didn't make up our beds each morning. If a comfortable bed, fridge and spacious rooms trump these negatives, go for it.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: We apologize for not meeting your guest room expectations. Our rooms were recently remodeled with fresh paint, new carpet and new showers. The Navajo Nation Canyon de Chelly/Chinle area receives their well water from the local utility company and at times it can have a yellow tint due to the iron in the water. It eventually runs clear. The entire area is serviced with the same well water as well as many parts of the Navajo Nation. This is also noted upon check in. Best Western's that offer a full service restaurant on site normally do not include the breakfast fee in the rate however, there is an inclusive breakfast rate listed on our Best Western site. The website will note, "Breakfast charges may apply". In regards to the rate, it may have appeared high to you because there are Navajo Nation taxes as well as Arizona State taxes of which we are mandated to collect. Again, I apologize. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Great stay"

4
23/04/2017

Stayed here one night on our weekend to see Canyon de Chelly. Check in was smooth. Cute gift shop in the lobby. Rooms were clean and nice. Hard to get used to the yellow water in the toilet but that's my only complaint.

BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. The Navajo Nation provides well water for the entire community, business and residential, and at times, it can have a tint to it as some well water can. Thank you for your feedback and business. Regards, Kimberly Guest Relations Manager

"Friendly, caring hotel staff"

5
23/04/2017

The hotel was very clean and the room was very nicely laid out. The hotel staff went out of their way to be helpful in any way you needed them. We had no microwave and had a lot of Chinese food leftover and they immediately had the maintenance man bring us a microwave.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your Trip Advisor review in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and our friendly staff. Thank you for the many nice compliments and thank you for your business. Regards, Kimberly Guest Relations Manager

"The best in Chinle"

5
22/04/2017

When we want to get away for a bit we don't even consider any other hotel property to stay at. Friendly service, great restaurant, and right in the middle of town. Just a couple minutes drive to groceries gas and the local sites!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and our friendly staff. Thank you for also choosing to dine at the Junction Restaurant. Thank you for the nice feedback on your dining experience. Regards, Kimberly Guest Relations Manager

"Good but be aware"

4
22/04/2017

Best place to stay for Canyon de Chelly. Restaurant on premises is very good. Room clean and adequate. Bathroom water was brown which we did not expect. Excellent staff. That's all I need to say concerning this motel.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for the nice compliments on your accommodations and the staff. Thank you for also choosing to dine at the Junction Restaurant. We were pleased that you enjoyed your dining experience. I apologize that the water had a discoloration on the day you stayed. The Navajo Nation local utility company provides well water to all of Chinle and the Canyon de Chelly area and other parts of the Navajo Nation and on occasion the water may have a discoloration but once you run it, it will clear up. We do apologize. Thank you. Regards, Kimberly Guest Relations Manager

"Comfortable"

4
19/04/2017

It was good, I enjoyed our visit We are likely to return Your staff were professional The rooms were adaquate I like the location I don't want to write anymore so let me get off this web site Thanks, Have a great day

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for taking the time to submit your feedback. We were pleased to hear that you enjoyed your accommodations and our friendly staff. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Super Quiet, Clean and great restaurant next door"

5
18/04/2017

My son and I had excellent two night stay at the Best Western. We ate all our meals at the Junction Restaurant which was super convenient and very tasty food. The beds were in good shape, the hotel is very quiet and very spacious room.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were delighted to hear that you and your son enjoyed your accommodations and stay with us. We were also pleased to hear that you enjoyed your meals at our on site Junction Restaurant. Thank you for the many nice compliments and thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Excellent accommodation "

5
18/04/2017

We expected pricing to be higher because of the remote location but we paid $98 plus taxes for 2 queen beds. The room was nicely appointed, clean and the beds were very comfortable. There is a restaurant on site however we ate at a Dennys just down the road which appears to be fairly new. The hotel does not accept pets even at an additional fee.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit your Trip Advisor review in regards to your stay with us. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the very nice compliments. Please visit us again and dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and Pizza Hut Express. Please stay safe in your travels and thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"OK stay"

3
17/04/2017

Excellent staff. Good on-site restaurant. Older property could use some up-dating. Small bathrooms and a very tiny sink counter. There is no morning breakfast included. Our Beauty Way tour guide Don was excellent and we recommend them. Canyon de Chelly is very spectacular.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Thank you for your great comments on our excellent staff. We recently completed new carpet and painting in the rooms and new granite showers. We do appreciate your feedback. Breakfast was not included in your rate because we offer a full service restaurant on site serving Breakfast, Lunch and Dinner. We appreciate your business and pleased to hear that you enjoyed your tour. Thank you. Regards, Kimberly Guest Relations Manager

"Nice motel, just a little bit expensive"

4
15/04/2017

We were visiting Canyon de Chelly National Monument. Decided to stay here for the night. The motel is very nice and clean. The staff is very accommodating. Good internet and TV. They do not offer breakfast and it is on the expensive side, but still a good place to stay.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for the nice compliments on your accommodations and the staff. We do offer breakfast at the adjacent Junction Restaurant. We do not include it in the room rate. Many guests prefer to order off the menu and receive full service so we do not include it in the rate. The rate may have seemed higher because of the Navajo Nation and AZ State Sales Taxes. Unfortunately, we are mandated to collect for them. Thank you for your business. We really appreciate it. Regards, Kimberly Guest Relations Manager

"Satisfied Stay"

4
10/04/2017

One night stay Spacious room, clean, beds were firm, not old. Reasonable rates. No breakfast included, I thought BW had complementary breakfasts. Reception fest staff were friendly, helpful and courteous. I would recommend this place

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the nice comments on the rooms and our friendly staff. In regards to a complimentary breakfast, Best Westerns are all individually owned and operated. Best Western properties that have a restaurant on site do not always include the breakfast fee in the rate which we did not in your case. The on site Junction Restaurant serves Breakfast, Lunch and Dinner and our prices are very reasonable. We really appreciate your business. Thank you for recommending us to others. Please be safe. Regards, Kimberly Guest Relations Manager

"Was there when we needed them"

3
09/04/2017

Our car broke down near here and they were able to get us a room even though it was late. The room was clean and quite. Service was friendly and efficient. They were tolerant of us hanging around and waiting for a tow truck. No breakfast provided, but there is a restaurant on site. Likely they get their water from a well as we noticed water quality of the bath/shower wasn't the best.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your room accommodations as well as our helpful staff. Thank you. Regards, Kimberly Guest Relations Manager

"A very comfortable stay!"

5
07/04/2017

We were touring the area and especially Canyon de Chelly so booked rooms overnight at this hotel. The staff was friendly and courteous and there's a nice little gift shop at the registration area. Rooms were spacious and clean and a restaurant is nearby (The Junction). Overall, we'd definitely stay here again.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were delighted to hear that you enjoyed your stay with us. We appreciate the nice feedback on our staff. Thank you for also choosing to dine at our on site Junction Restaurant, located right next to the Best Western Canyon de Chelly Inn. Thank you for recommending us to others on Trip Advisor. Be safe in your travels. Regards, Kimberly Guest Relations Manager

"Orange water"

2
06/04/2017

The room smelled musty and of strong cleaners, not pleasant. When I turned the water on in the bathroom it came out orange and was orange in the toilet. Hated to take a shower but I had to. Staff were very professional and welcoming.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We apologize that you were not pleased with your stay. Our rooms are all newly renovated with new paint, carpet and new showers. We did check your room after you checked out. We could not find a musty smell. Sometimes the approved cleaners for the rooms may bother some guests. I do apologize. Thank you for the nice comments on our staff. In regards to your comment on orange water, the Navajo Nation provides the Chinle/Canyon de Chelly area with well water from the local utility company. There are times when the water will have a tint of color to it due to the well water minerals. Once you run the water for a couple of minutes, it will run clear. This water is supplied to the entire area not just us and does not happen often. I did check to see if you called the front desk. We would have been more than happy to move you to another room or attempt to correct this issue with your running water. We do apologize again. Thank you. Regards, Kimberly Guest Relations Manager

"Canyon de chilly vacation"

5
04/04/2017

Stayed at best western in canyon de chelly rented 2 rooms, perfect location for access to canyon, jeep tour picked us up at hotel lobby. The junction restaurant next door is excellent. Hotel Staff friendly and helpful. Definitely will stay at this hotel again

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us and also chose to dine at our on site Junction Restaurant. Thank you for the nice compliments on our staff and thank you for your business. Regards, Kimberly Guest Relations Manager

"thank you"

5
28/11/2016

Thank you...Just awesome Thank you staff! thank you No issues.. very comfortable, everyone very friendly. ....thank you very much. had a good time at canyon. Junction restaurant... very filling and awesome.

"Somber Trip"

3
25/11/2016

We came to town to attend a funeral. I chose BW because it's what I used before at other locations. The place is adequate for our accommodation need. We're out most of the days and just need a place to crash. Onsite restaurant was satisfactory. Front desks staff were friendly and positively accommodating. Service was good and beds were made when we came back. Its definitely not the best but not the worst either.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located on the Navajo Nation near Canyon de Chelly Inn. Thank you for your feedback. We were pleased to hear that you enjoyed your stay. Regards, Kimberly Guest Relations Manager

"Excelente!!!!"

5
22/11/2016

We had a wonderful stay at Best Western. The staff and accommodations are excellent. Every time we stay at Best Western Canyon de Chelly is a good experience. Best Western is our stay of choice. The staff is great to work with. Thank you!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your feedback and very nice compliments in regards to your accommodations, stay and our friendly, helpful staff. Thank you for choosing to stay at our property when in the area. Be safe. Warm regards, Kimberly Guest Relations Manager

"What you would expect"

3
20/11/2016

This is a typical BW hotel -- lots of rooms, no elevators for second level rooms, and noisy heating/cooling units. Bathroom is small and the number of outlets is really limited (I unplugged the clock/radio to get another access). WiFi worked well but a bit slow. Room was clean and bedding was comfortable. Front desk staff very friendly and helpful. There is a fridge in the room.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. Thank you for visiting the Navajo Nation. We were pleased to hear that you enjoyed your stay, accommodations and our friendly staff. Thank you for your feedback. Warm regards, Kimberly Guest Relations Manager

"Getaway"

5
19/11/2016

Enjoyed seeing Canyon De Chelly and Indian ruins (very scenic). Also enjoyed my stay at the Best Western Hotel in Chinle, Az. The adjacent restaurant "The Junction" had good food and variety. The staff were quite cheerful and friendly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your very nice review. Please be safe. Regards, Kimberly Guest Relations Manager

"Good Stay"

3
08/11/2016

Room was comfortable and clean. Front desk personnel were not very cordial but other workers were helpful and friendly. Breakfast is not provided but there is a Subway a short distance from motel and a restaurant on the motel grounds. Room appeared to have been updated some and had no issues with it. It was not one of better motel values on trip but you have limited options in Chinle.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased you enjoyed your stay with us. We recently remodeled our rooms and are still in the process of other improvements. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Clean, updated, and friendly staff"

4
03/11/2016

This is a motor-court type of hotel - 2 stories. Very clean and comfortable, updated decor. We had an upper room that had some nice extras - fridge, coffee pot, microwave, hair drier, hd tv, cable, and free wifi. The staff was very friendly and courteous. The room was spacious and better than average.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We appreciate you taking the time to submit your Trip Advisor review in regards to your stay at the Best Western Canyon de Chelly Inn. We were very pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the nice compliments on your room, amenities and friendly staff. Your feedback and business is very much appreciated. Thank you. Warm regards, Kimberly Guest Relations Manager

"Great Stay at Canyon de Chelly"

5
01/11/2016

We had a wonderful stay at Canyon de Chelly. The staff and accommodations are excellent. Every time we stay at Best Western Canyon de Chelly is a good experience. We are a non-profit organization called Adopt A Native Elder and when we and our volunteers take food to the Elders on the Navajo Reservation, Best Western is our stay of choice. The staff is great to work with. Thank you!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your review to Trip Advisor. We were pleased to hear that you enjoyed your accommodations and stay at our property. We appreciate your many nice compliments and your business. We want to especially thank you for always choosing Best Western Canyon de Chelly Inn for your groups stay every year. Your business is very much appreciated. Warm regards, Kimberly Guest Relations Manager

"Clean and comfortable, with maintenance issues"

3
30/10/2016

Bottom line is that Chinle is a small town, and there's really only two other options. We found the room clean and comfortable, and the Junction Restaurant is on the premises, good place to eat. The hotel does not offer a complimentary breakfast. I would recommend staying here, however, there were some annoying issues. Our refrig was not working and the young lady at reception seemed to think that I did not know how to set the thermostst. Luckily, another receptionist, Brianna, went to check it out and we found a seriously overloaded electrical outlet with the refrig not getting a full current. She changed around the octopus of electrical cords and we were in business. Later, the toilet would not flush and I found a nut off the flush lever. Easy to fix, but makes you wonder how it could be left that way. Brown water when you turned on the shower each evening. And the pipes hammered very noisily, both ours and the neighboring room. It's an older property, but still acceptable.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you found your room to be clean and comfortable. We apologize for the maintenance issues that you encountered. We normally do not have these issues as housekeeping and maintenance check the rooms daily. We are looking into the situation now. In regards to the water, the Navajo Nation and specifically, the Chinle, CDC area, receives well water which on occasion, may have a yellow tint or some iron and mineral coloring. The water will run clear when you run it for a few minutes. It does not happen often. I do apologize. Thank you for understanding. Thank you for your business and your feedback. Regards, Kimberly Guest Relations Manager

"Good location"

4
27/10/2016

This hotel was conveniently located near Canyon de Chelly. Our guide for the CDC tour picked us up outside our door. We ate at the restaurant located in the parking lot of this hotel which served us a good dinner. The room, while dated, was clean and spacious. The staff was pleasant. Overall our experience was good.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn. We appreciate your feedback and comments. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Clean, comfortable accommodation for a Canyon de Chelly excursion"

4
26/10/2016

My hubby and I chose this motel for our first ever trip to Canyon de Chelly in part due to its proximity to the Junction restaurant and based on positive reviews here. This is pretty much your classic motel, with room access from the parking lot. We had a room on the ground floor, and it was spacious and comfortable. It looked like it had been recently remodeled. The beds were comfortable, the room was clean, and despite being on the ground floor the nights were very quiet. The room had a single cup coffee maker and a mini-fridge, both of which we appreciated during our 3 night stay. Our only small issues were: there was a very strong, cloying soapy perfume pervading the room after it was refreshed each day. We had to open windows and crack the door to get rid of it. I appreciate a clean room, but perhaps switching the housekeeping crew to a perfume free cleaner would be advisable. Also, on our second day the tap and toilet water took on a distinctly reddish color. This isn't something we blame the motel for, but we did supply ourselves with some bottled drinking water. Our guess was that that was a municipal water issue, and given that Chinle is situated in very dry desert country it was not difficult to imagine there might be water quality issues from time to time. All things considered, this was a clean, comfortable place to stay, and we would not hesitate to stay here again should we return to Canyon de Chelly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were very pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the many nice compliments. I will advise housekeeping about your comment on the air freshener. In regards to the water, all of Chinle and the Canyon de Chelly area as well as other surrounding communities operate off of well water which can at times have a discoloration due to the iron and other minerals as well water can. Thank you for being understanding. Thank you for your business. We really appreciate it. Warm regards, Kimberly Guest Relations Manager

"Excellent"

5
24/10/2016

Given that the town itself is relatively small, we were pleasantly surprised to find that this hotel was a great place to stay. We found the staff to be friendly and helpful. The room was very clean and comfortable. We particularly enjoyed the indoor pool after a day in the canyon. Breakfast and dinner at The Junction Restaurant were quite good. We would definitely stay here in the future should we visit this area again.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the nice comments on our staff and the indoor swimming pool. We also thank you for choosing to dine at the Junction Restaurant located next door to the Best Western Canyon de Chelly Inn. Thank you for your business and feedback. Warm regards, Kimberly Guest Relations Manager

"Adequate"

3
24/10/2016

Older building in need of restoration. The "heated" pool was very cold. The sinks are too low, and i'm not very tall. Restaurant in the parking lot is very convenient, and the food is great. Considering the very limited options in Chinle, it was good enough.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the BW Canyon de Chelly Inn. Thank you for your feedback. We will check into the temperature of the pool. We were pleased to hear that you enjoyed your meal and service at the Junction Restaurant. Thank you for your business. Regards, Kimberly Guest Relations Manager

"very basic but clean and affordable"

4
23/10/2016

There is little to do in Chinle. We were there to explore and discover Canyon de Chelly. We did just that and had a delightful time. But the city itself is small, quiet and non-descript. Keep that in mind. There is a grocery store and we were able to stock our cooler up, which was timely for us. The hotel itself was fine. We had dinner there and had the stir-fry which was generous and tasty. The staff was friendly and we had no problems with the hotel at all. If you are planning to do a horse tour we highly recommend Justin's Horse tours. We had a great time.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay and accommodations with us. Thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn. We appreciate your feedback that you enjoyed your meal and service. Thank you for taking the time to submit your feedback to Trip Advisor recommending the Best Western Canyon de Chelly Inn and Junction Restaurant to others. Thank you for your many nice compliments and thank you for your business. It is very much appreciated. Warm regards, Kimberly Guest Relations Manager

"Abusive"

2
22/10/2016

There is nothing special about this property, the lobby and souvenir shop at the entrance area are deceiving, the rooms are spacious but basic, we had a mini fridge and microwave, same as in just about any motel we have stayed before, but for a premium price. They offer no breakfast. Upon checking out, I was shocked to see how many different charges and taxes we were charged, on top of the overpriced amount of the room, including a Navajo Nation surcharge for exactly what services offered outside of the regular taxes? we left the area with an overall feeling of being ripped off just for being "white". Not worth my hard earned cash.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Our property is not used to receiving feedback such as yours and feedback that is not warranted. Your title is misleading and should not be allowed to even be posted. First of all, your main reason for being upset is because of taxes. We are mandated as a business to collect taxes for the Navajo Nation and the state of Arizona. Second of all, on the Best Western website, it lists the % of taxes for each property so the guest knows what to expect. Additionally, when you book the room, you are advised of the taxes as well as at check in. Best Western's that offer full service restaurants offer a non inclusive breakfast price and an inclusive breakfast price. You chose the non inclusive price. Regards, Kimberly Guest Relations Manager

"Great for a visit to Canyon de Chelly"

4
21/10/2016

Chinle is not the most attractive of towns but it was well worth staying in the area for two nights in order to visit the beautiful Canyon de Chelly. Our greeting at reception was very friendly and we were given, as requested, a room on the upper floor (there are no elevators, not that it bothered us). The room was a “typical motel type”, not overly inspiring, but clean, comfortable and very quiet. We enjoyed two breakfasts and two evening meals at the on-site Junction Restaurant, the food was great (loved the Navajo Tacos and frybread) but what really stood out was the friendliness and attentiveness of the staff. The canyon was just a short distance away; on the day of our arrival we drove the north rim and on our full day we took a morning tour into the canyon and drove the south rim to Spyder Rock in the afternoon.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your accommodations and stay at the Best Western Canyon de Chelly Inn. We appreciate your great feedback, comments and many compliments in regards to the accommodations and our friendly staff. We also thank you for choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch and Dinner. We were pleased to hear that you enjoyed the food and service. Thank you for recommending us to others on Trip Advisor and thank you for your business. It is very much appreciated. Warm regards, Kimberly Guest Relations Manager

"Good Hotel-"

3
18/10/2016

Good Hotel for a quick trip to Chenly. It is located right off the highway and everyone is very friendly and helpful. Great staff... The restaurant provided good food and the staff was wonderful. Had a great time and would go back.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your stay with us. Thank you for submitting your nice compliments about the Best Western Canyon de Chelly Inn as well as our on site full service Junction Restaurant to Trip Advisor. Thank you for your business. It is very much appreciated. Regards, Kimberly Guest Relations Manager

"Adequate for one night"

3
11/10/2016

This is one of the only options close to Canyon de Chelly. It is a clean well maintained older property. The room was spacious and appeared to be nearly renovated. We did not like the air freshener odor that was very strong upon arrival. We had to open the windows and doors to get rid of it. Also the AC unit was very noisy. The staff at the hotel were all very professional and friendly. There is no breakfast provided which we found a bit unusual at a Best Western. The restaurant next door was ok but not great.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. We recently renovated the rooms. Thank you for the nice compliments on your accommodations and our friendly and professional staff. We apologize if the freshener was too strong. We will let housekeeping know. Thank you for choosing to dine at the Junction Restaurant located next door. We were pleased you enjoyed your meal. In regards to breakfast, not all Best Western's include a free breakfast if they have a full service restaurant on site. In this case, they provide a breakfast inclusive rate as well as a non inclusive rate which is on our site and other Best Western sites. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Renovated and comfortable"

4
11/10/2016

Nicely renovated and clean hotel with a restaurant. The room and bed were very comfortable. Wifi was excellent. The Junction restaurant was fine. Not very many healthy options on the menu, but it was adequate.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for taking the time to submit your feedback to Trip Advisor. We were pleased to hear that you enjoyed your accommodations and stay with us. We recently renovated the rooms. Thank you for the nice compliments. Thank you for also visiting our on site Junction Restaurant. We were pleased to hear that you enjoyed your dining experience. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Unfriendly Staff"

2
10/10/2016

Stayed here one night. Arrived about 20 minutes before check in and was refused service until check in time, along with several other folks waiting until the exact time of check in. Room was adequate but could not even get a cup of coffee in the morning until the restaurant opened.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. I do apologize if you perceived our staff as being unfriendly. We normally receive great reviews on our staff. I did check into this situation. The hotel was sold out on the day that you checked in. It was sold out the night before and that day. Check in time is 2 p.m. Some hotels have check in time at 3 or 4 p.m. It is not unusual for guests to wait around in the lobby until their rooms are ready. You were not refused service for check in. The front desk was waiting for the lead housekeeper to update her on more rooms available. In regards to coffee, there is a coffee pot with complimentary coffee and tea in each and every room and additionally, guests may ask for more. Thank you for your business. We hope that you will visit us again. Regards, Kimberly Guest Relations Manager

"Chinle, AZ Best Western"

4
10/10/2016

Very comfortable / clean rooms; staff pleasant and friendly, Location near Canyon de Chellypark entrance is excellent. Adjacent Junction Restaurant was very poor - food was brought to table so quickly it had to have been prepared long before we arrived and then microwaved but partially cold.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay at the Best Western Canyon de Chelly Inn. Thank you for the nice compliments on the staff and service. I apologize that your meal was not hot. We would have been more than happy to prepare new meals for you. I will speak to our kitchen supervisor about this right away. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Great."

5
07/10/2016

Was given a lovely room and everything was perfect. Perfect after a long drive over there and a little paradise in the middle of nowhere. For food, pop down the road to the new Denny's which is delicious and great value for money. It seemed like the room we were given in the hotel was almost either newly done or remodelled/redecorated recently - it was spotless and fantastic!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your stay with us. Thank you for the many nice compliments in regards to your accommodations and stay with us. All of the rooms at the Best Western Canyon de Chelly Inn are newly renovated. Thank you for noticing and thank you for the nice housekeeping compliment. The Best Western Canyon de Chelly Inn does offer it's own full service restaurant right on site called the Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Please give them a try next time. Thank you for your business. It is very much appreciated. Warm regards, Kimberly Guest Relations Manager

"2.5 weeks road trip"

5
01/10/2016

we just loved the personnel at the best western Canyon De Chelly Inn.From check in to checking out very kind big smiles.The pool and hot sauna was real nice after a long wandreding around the Canyon.Didn,t eat at the restaurant but we did go and see the canyon.The staff were real nice at checking in.A young lady was there and gave you all the details you needed to get to your room and all the equiment that was available to use.the gym was nice as was the sauna and pool.Over all one of the nice's best western we have stayed at in a long long long time so thank you best western for that.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay and accommodations with us. Thank you for taking the time to submit your many nice compliments to Trip Advisor recommending the Best Western Canyon de Chelly Inn to others. Thank you for your business. We hope that you visit us again and also dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Warm regards, Kimberly Guest Relations Manager

"Excellent Hotel, Beautiful Canyon"

4
30/09/2016

We spent three nights at this hotel and were very pleased. Every surface has been updated inside the room. The building must be made of solid concrete bricks because the rooms were very quiet. We were on the first floor and could not hear anyone walking above, even on the stairs. The staff was very friendly and helpful. Bed was comfortable. We used the heater just to take the chill off the room and it was fine. Free Wi-Fi was great and we ate five times at The Junction Restaurant which is part of the hotel complex. Having a nice place to stay made our visit to the beautiful Canyon de Chelly very special.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were very pleased to hear that you enjoyed your three day stay with us. Thank you for the nice compliments on the property, amenities and your accommodations as well as our friendly staff. We want to also thank you for choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn for our guests convenience, serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. The Canyon de Chelly Monument area is spectacular. Nice to hear you enjoyed your Jeep Tour. Thank you for your business. Please come and see us again. Warm regards, Kimberly Guest Relations Manager

"Excellent value for price"

4
26/09/2016

Very friendly, helpful staff. Clean room. Great location for visiting Canyon DeChelly. Restaurant located between wings of hotel so once you arrive you don't have to get back in car to find some place to eat.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay, accommodations and our friendly, helpful staff. Thank you for also recommending our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Hard Bed Noisy A/C"

3
24/09/2016

The staff and room were fine for the area, but the bed was so hard and the A/C was so loud. After an 8 hour day of driving we just wanted a good nights rest but we were both awake every hour or so changing positions or hearing the loud noise of the a/c kick on.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We apologize that you did not like the firmness of the mattress. We rarely receive complaints on the mattresses. Some guests like a firm mattress and others a softer mattress. In regards to the A/C unit, we did have maintenance check the unit out and there were no maintenance issues with the unit. We would have been more than happy to move you to another room if you would have let the front desk know. We appreciate your business. Thank you. Warm regards, Kimberly Guest Relations Manager

"Very clean, good location"

4
23/09/2016

The motel is in town, a few miles from the canyon. There is a very nice heated indoor pool and a restaurant right across the parking lot from the main building. My room was modern, clean and quiet. Rate was reasonable except for a lot of add-on taxes. Staff was very friendly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. We recently remodeled the motel rooms so we thank you for the nice feedback on the Best Western Canyon de Chelly Inn and their staff. We also thank you for choosing to dine at the Junction Restaurant located next door to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner and Traditional Navajo dishes as well as a Pizza Hut Express located inside the Junction Restaurant. Warm regards, Kimberly Guest Relations Manager

"nice place to stay visiting canyon de chelly national mounument"

4
22/09/2016

the nicest place to stay when visiting canyon de chilly national monument, excellent service, pleasantly decorated rooms. good wifi, comfortable beds. restaurant at motel has very good food & service. located close to canyon entrance.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the many nice compliments on our newly remodeled motel. We appreciate you taking the time to submit your feedback to Trip Advisor recommending us to others. Thank you for also choosing to dine at the Junction Restaurant located conveniently on the property, next to the Best Western Canyon de Chelly Inn serving homemade Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express as well, located inside the Junction Restaurant. Thank you for your business. It is very much appreciated. Warm regards, Kimberly Guest Relations Manager

"Great place to stay"

4
16/09/2016

I've stayed at this hotel a few times. Each time, the staff has been very friendly and helpful. The cleaning staff, in particular, makes a point of saying, "Hello", with a smile on their face--such a welcome greeting.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay, accommodations and pleasant staff. Thank you for choosing to stay at the Best Western Canyon de Chelly Inn when in the area. We appreciate your business. Warm regards, Kimberly Guest Relations Manager

"Always Enjoy"

5
04/09/2016

Very Nice place to visit to enjoy Native American culture. The staff here are all Native American and very helpful. My room was extremely clean and amenities were very nice. The property was very nice and i got a great nights sleep, the bedding was very comfortable . i have stayed here before and have yet to be disappointed. i highly recommend this location.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We appreciate you choosing to stay at the Best Western Canyon de Chelly Inn for your lodging needs. We were pleased to hear that you enjoyed your accommodations and stay. Thank you for the nice compliments and thank you for taking the time to submit your feedback to Trip Advisor recommending us to others. Thank you for also choosing to dine at our on site full service Junction Restaurant serving Breakfast, Lunch and Dinner. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"can't beat this"

5
26/08/2016

great property--new, clean, good décor, comfy. Value was definitely there. Restaurant next door is good--too large servings, but good. Gift shop at hotel is worth a long browse--not kitschy stuff. handy to Canyon de Chelley. Only thing that surprised me was no food service (a banana, cup of yogurt, anything). Keurig in room coffee.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay and accommodations in our newly remodeled guest rooms. We just recently completed all new remodeled restrooms, interior guest room painting and new carpet. Thank you for also choosing to dine at our on site full service Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo and a Pizza Hut Express located inside the Junction Restaurant. A hearty homemade breakfast is always available at our full service on site Junction Restaurant. Some Best Westerns do not include the breakfast rate inclusive of the normal rate if there is a full service restaurant on site. You will receive a rate that does not include a breakfast charge as we offer the full service restaurant on site. Thank you for your business and thank you for recommending us to others on Trip Advisor. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Nice place to stay"

4
25/08/2016

We stopped in Chinle during our visit to Canyon de Chelly. Chinle doesn't offer too much but the level of this Best Western is definitely high. Good room, clean. A very nice swimming-pool. Staff was extremely friendly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. Your feedback in regards to your stay is very much appreciated. We were pleased to hear that you enjoyed your accommodations and stay with us. We recently completed renovations on all of our guest restrooms and guest rooms. Thank you for your feedback on our large indoor swimming pool and thank you for your nice compliments on our staff. Thank you for your business. We really appreciate it. Thank you for your nice review of our on site full service Junction Restaurant. Be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Canyon De Chelly Inn"

5
25/08/2016

My stay was comfortable and enjoyable. The staff were very accommodating both in the restaurant and the hotel. I was there for business so I did not get the chance to venture out and check out the local area.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly area on business. We appreciate you taking the time to submit your review and feedback. We were pleased to hear that you enjoyed your stay at the motel and thank you for also dining at our on site Junction Restaurant serving Breakfast, Lunch, Dinner and Traditional Navajo dishes as well as a Pizza Hut Express located inside the Junction Restaurant. Warm regards, Kimberly Guest Relations Manager

"Extremely Helpful Staff"

4
24/08/2016

The staff at this hotel are extremely helpful and friendly. A maintenance staff member saw we were having trouble getting into our room and quickly came to our rescue. Turns out the lock that you put your key card into needed new batteries. Then we couldn't figure out how to operate the A/C-heater unit so a staff person who was leaving for the day came to our rescue and showed us how to operate it. About the only downside is this Best Western does not offer a free breakfast like other Best Westerns we've stayed at. That's because there is a very good restaurant right next door.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We were very pleased to hear that you enjoyed your stay with us at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. Thank you for your nice compliments on our staff. We apologize for the inconvenience of the Tesa lock working condition but I was pleased to hear that it was corrected immediately. In regards to the breakfast comment, some Best Western's do not include the breakfast rate in the hotel rate if there is a full service restaurant located on property. On the BW website it will note breakfast charges may apply. Our full service property restaurant that you are referring to in your review is the Junction Restaurant which is located as you are aware, just walking steps from your room. We were very pleased to hear that you enjoyed the food and service at the Junction Restaurant. Thank you for your nice compliments. Thanks you for your business and thank you for taking the time to submit your review and recommend us to others on Trip Advisor. Warm regards, Kimberly Guest Relations Manager

"Nice place to stay"

5
19/08/2016

The staff and room were excellent. We had a little problem getting the AC to work and one of the staff came over immediately and fixed it. I only wished they had the standard "free" breakfast. We had breakfast at the attached Junction Restaurant for restaurant prices.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Best Western's that offer a separate on site restaurant do not include the charge for breakfast in the rate however, on line there is an option rate for breakfast inclusive. Thank you for your business and thank you for your feedback. Warm regards, Kimberly Guest Relations Manager

"Clean and friendly motel"

4
17/08/2016

I did not know what to expect from this motel as the reviews are mixed. However we turned up and were pleasantly surprised. We arrived early at around 10am and they were able to book us in immediately in a top floor room. The first thing I noticed when I opened the door was the smell of new carpet. Then we went into the bathroom and this was newly renovated. This motel is not posh, and it does not boast anything special, however it is clean and quite cheap. The Junction restaurant is the only one in this very small town and serves cheap and cheerful food. The town has Bashai's, a supermarket where we got our sandwiches for the day, and we found the staff there to be friendly and accommodating. We wanted to use the town coin laundry but were advised by a local that sometimes white washing will stain pink due to the sediment in the rock. There are three choices of motel in town, this one in the town, the Holiday Inn at the entrance of the Canyon, and Thunderbird in the Canyon which has dire reviews. Whilst the Holiday Inn is nearer the canyon (by five minutes), it looks dark and dreary as opposed to the Best Western. We had two quiet night's sleep and were pleased with the motel.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay and accommodations at the Best Western Canyon de Chelly Inn. We just recently painted all of the rooms and also installed all new fresh carpet as well as updated restrooms. Thank you for noticing. Thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. It is very much appreciated. Warm regards, Kimberly Guest Relations Manager

"Nothing fancy"

3
15/08/2016

I wanted to visit the Canyon de Chelly and take a jeep tour. This hotel is located just a few miles from the entrance to the canyon. I spent two nights at this Best Western. The rooms were clean. The beds were comfortable. The cable TV selection was limited. The mini refrigerator in our room was especially noisy and we ended up unplugging it so we could sleep. Both nights there were some loud guests hanging out in the parking lot which kept us awake. Adjacent to the hotel is a restaurant which serves meals most of the day. The hotel lobby staff were pleasant.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for visiting the Navajo Nation and thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the compliments on our pleasant staff. Regards, Kimberly Guest Relations Manager

"cold pool, coffe pots leak and poor quaility bad coffee"

3
14/08/2016

indoor swimming pool freezing cold. coffee pots in room poor condition and coffee was very bad, feel sorry for staff that had to clean up after leaking in room coffee pots. we tried putting multiple bags of coffee into the pot and still coffee was weak weak weak. hated the coffee there.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest from Gila Bend: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We apologize that you were not fully satisfied with your stay. In regards to the pool, the temperatures in Chinle were near 100 degrees and we did not receive any complaints on the temperature of the pool water, however, we will have the temperature of the pool checked. We apologize that the FREE coffee in the rooms was not to your liking in that it was too weak. The FREE coffee provided for the individual coffee makers in the rooms is a BEST WESTERN coffee so we are providing the coffee that they offer for each property to purchase for the guests in the rooms as well as one of their approved one cup coffee makers. We have not received any complaints about the coffee in the rooms but I will certainly pass it along. Regards, Kimberly Guest Relations Manager

"Canyon trip"

4
11/08/2016

2nd largest canyon in USA, jeep tour into canyon was informative and very pretty. The hotel restaurant was exceptional with many choices on menu. The locals were friendly and helpful. Lots of opportunities available for purchasing souvenirs.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your Trip Advisor review in regards to your stay at the Best Western Canyon de Chelly Inn as well as your dining experience at our on site full service Junction Restaurant. We were pleased to hear that you enjoyed your stay, accommodations and experience at our property. We were also pleased to hear that you enjoyed your Jeep Tour into the Canyon de Chelly National Monument. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Adequate "

3
08/08/2016

Nothing special, but clean with a restaurant & subway located next door. Nice people. We did a jeep tour which ended after check out, & they allowed us a late check out with no problem. People @ the front desk were very nice. There's an indoor pool & refrigerator in the room.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Navajo Nation and the Canyon de Chelly National Monument. We were pleased you enjoyed your stay. You are very welcome for the late check out. We try to go out of our way to accommodate our guests. Thank you for your business. Regards, Kimberly Guest Relations Manager

"Nothing fancy but a good night's sleep"

4
06/08/2016

There is nothing fancy about this hotel (the shower tile was nice) however it had a nice fitness room and the bed was comfy. There is a resteraurant next store so you don't have to go far for food. It provide us a nice nights workout and sleep

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We were very pleased to hear that you enjoyed your accommodations and stay with us. We recently renovated all rooms with new carpet and fresh interior painting. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the restaurant. Thank you for your business and thank you for recommending us to others on Trip Advisor. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Good Experience"

4
01/08/2016

Good location, good restaurant. Room was clean, bed comfortable, wifi worked fine. Check in, check out easy. Staff recommended Sayit Jeep Tours and Bobby Van Winkle was our tour guide for Canyon de Chelly. He was excellent. We loved the 3 hour tour. Well worth the $$. I highly recommend this tour.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for the nice compliments. We were also pleased to hear that you enjoyed your Canyon de Chelly tour. The Canyon is magnificent. Thank you for sharing your feedback and thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Great Staff"

5
31/07/2016

We didn't actually stay on property. We were to meet our tour (Canyon de Chelly Tours) in the lobby of this hotel. They were over 1 1/2 hours late and then when they finally did show up, very unacceptable. Kim, the owner of the Best Western, assisted us in getting a last minute tour with a different company "Beauty Way Tours". She went out of her way to help us, and we didn't even stay on property. You can bet we will next time we are here. It's nice to see Customer Service at it's best.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your Trip Advisor review in regards to the Best Western Canyon de Chelly Inn. Thank you for the nice compliments. It was a pleasure helping you. We hope that you visit the Canyon de Chelly area again and stay with us. Warm regards, Kimberly Guest Relations Manager

"Very nice and friendly."

5
29/07/2016

All the staff were very polite and helpful during my stay. Rooms are nice and clean. The pool was just what we needed after a long hot day. Junction Restaurant is a very good place to eat. Very satisfied with our stay.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for the many nice compliments. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch Dinner and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"High tax rate"

3
25/07/2016

The room was clean and everything in working order. A little pricey for a older hotel and taxes too high. They had a Tribal tax for the Navajo Tribe. From what I could tell that tax only helps a few, because most of the Indians I saw looked very poor.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Your room rate may seem high to you because of the taxes. We rarely get a comment on the taxes as the tax percentage is posted on the Best Western website for guests to see before they book their room and we also notify the guest upon check in so they are well informed. As a business, we do not have any control over taxes that we are mandated to collect for these entities of which in this case is the Navajo Nation and the State of Arizona. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Work in Progress"

4
24/07/2016

We stayed here on July 2016 during a 3 week trip out West. Remodeling of the hotel was in progress. Our room had just been finished. New carpet, fresh paint, brand new bathroom fixtures, faucets, etc. We were very, very pleased. Only disappointment was in the lack of a complimentary breakfast. However, the Junction Restaurant is on site. We didn't try it.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay with us. Thank you for the nice compliments on our rooms. We recently completed all new interior paint and carpeting as well as recently renovated bathrooms. Some Best Western properties do not include the breakfast price in the room rate. This is common when a Best Western property has a full service restaurant on site as we do. Our restaurant on site is the Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo and a Pizza Hut Express serving Pasta, Pizza & Wings. We hope you will try the Junction Restaurant should you return. The food is very good. Thank you for your business and thank you for recommending us to others on Trip Advisor. Warm regards, Kimberly Guest Relations Manager

"Good hotel for a small town"

4
22/07/2016

We stayed overnight here after visiting Canyon de Chelly. The room was clean and comfortable. Part of the hotel was being renovated, a good sign that the owners are updating the property. The young lady who checked us in was very pleasant and called after we had reached our room to make sure everything was okay. Breakfast was not included but there is a restaurant on the property and other options in town. I would stay here again.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were delighted to hear that you enjoyed your stay with us. Thank you for taking the time to submit your feedback and thank you for your business. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo and a Pizza Hut Express located inside the Junction Restaurant. Regards, Kimberly Guest Relations Manager

"Best of the three hotels"

4
20/07/2016

There are only three hotels in Chinle and no others for many miles so choices are limited. They are also overpriced for what you get, but "pas de choix" if you're visiting Canyon de Chelly. The cheapest is Thunderbird Lodge located just inside the national monument. The Best Western is the largest and closest to town. First, there is no Pizza Hut (as suggested by a previous reviewer) associated with the hotel nor is there one in Chinle. There is however the Junction Restaurant in the center of the 3-sided complex and a Subway/gas station adjacent. Room was spacious and perfectly nice with good AC. I have no comment on staff because my only interaction was checking in/out. I would likely choose this BW on a return visit.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for taking the time to submit your feedback. In regards to your remark that there is no Pizza Hut Express, there is a Pizza Hut Express located inside the Junction Restaurant which has been there for almost 15 years. It is a back of the house Pizza Hut Express which is served to you in the dining room. The P.H. menu is included with the rest of the Junction Restaurant menu of which offers Pasta, Pizza, Wings and Breadsticks. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Clean and confortable"

5
19/07/2016

We visited Canon de Chelly and stayed at this convenient location. Nice service and room. Very cordial personnel. Would stay here again. After a long drive we were please that the Junction Restaurant is right there!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for your nice compliments. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner & Pizza Hut Express. Thank you for your business and thank you for recommending us to others on Trip Advisor. Warm regards, Kimberly Guest Relations Manager

"Worst Best Western Stay"

3
18/07/2016

We've stayed at many B/W's, and have really enjoyed them! This one was definitely way below our expectations!!! Dingy rooms, plastic thing over door lock, making it hard to open if you don't have both hands free, no breakfast of any kind! Not worth the price we paid. We were happy we were only there 1 night!!!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were surprised by your review as we are just ending a full renovation of the rooms with all new paint and carpet. We apologize that we did not meet your expectations. In regards to the plastic piece, these are common and are used in areas to prevent dust from getting in the key card lock. We apologize for any inconvenience. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"OK - good location but not a great value."

3
08/07/2016

We were fine here and slept well although I found the pool to be a little murky and the ambiance was a bit dismal. For the location (near Canyon de Chelly) it was perfect and there was a Pizza Hut part of the restaurant on the premises!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Fine, but simple hotel"

4
07/07/2016

This hotel is simple and the rooms were clean. It is extremely convenient to Canyon de Chelly Park. The staff were very accommodating. There is a covered pool on the property. Two issues...there is no breakfast buffet and the wiring in bathroom was a little scary.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for the compliments on our staff and clean accommodations. The Best Western Canyon de Chelly Inn has a full service restaurant located on site called the Junction Restaurant. The restaurant serves Breakfast, Lunch, Dinner and has a Pizza Hut Express located inside also. We hope that you had a chance to enjoy the food at the Junction Restaurant. Our rooms are newly remodeled so I am not sure what you mean about the wiring. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Nice hotel with good restaurant"

4
02/07/2016

The hotel was very clean and a great place to rest for the night. We ate at the restaurant and the food was excellent. The kids played in the pool and had a great time. I would recommend it to anybody staying in the area.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly area. We were pleased to hear that you enjoyed your stay and accommodations with us. Thank you for or also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank your your business. Warm regards, Kimberly Guest Relations Manager

"Good location & service"

4
30/06/2016

Stayed one night when passing through the area. I was tired and had not been feeling well so perhaps that colored my perspective on how comfortable the bed was! Loved it! Check in/check out was efficient. The room was stuffy when we entered but threw open the slider and aired it out. Quiet, comfortable. Restaurant on the premises. I would definitely stay again.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for taking the time to submit your review to Trip Advisor in regards to your stay. We were delighted to hear that you enjoyed your accommodations and our staff. Thank you for also choosing to dine at our on site Junction Restaurant located next to the Best Western Canyon de Chelly Inn serving Breakfast, Lunch, Dinner and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Close to the Canyon"

4
24/06/2016

There aren't many places to stay in Chinle. I had stayed previously at the Holiday Inn and wanted to try the Best Western. This motel room was freshly painted and very clean. The desk staff were friendly and accommodating. It is a short ride to the canyon from here and the Junction Restaurant is right on site. This is not a luxury hotel, so don't look for the typical amenities, but it is perfect for travelers who are there for the history and culture.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your stay with us. Thank you for the nice compliments on your room. The hotel has been renovating and will continue to do so. Hope you visit us again soon. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"BW Customers Beware"

4
16/06/2016

Property surprisingly well maintained with clean rooms, attractive grounds, and what I personally like, a motel where you an park in front of your room. But, if you are used to complimentary breakfast, be ready to pay, and I do mean pay. They don't even offer coffee (except that awful packaged stuff in the room). Two of us had 2 cups each, over $11, just for the coffee. Though front desk personnel not real nice or professional, our overall stay was quite pleasent.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Not sure I understand your title. Beware of what, the coffee?? Thank you for the nice compliments on the property and the clean well kept rooms. I have no idea where you purchased coffee, but it wasn't $11.00 at our on site restaurant unless you had something with it. Best Western mandates the individual coffee makers with coffee (free) for our guest's in the room and if you need additional coffee, we can supply it upon request. Many properties do not offer free breakfast and that includes Best Western. BW Canyon de Chelly Inn offers two different rates which are also on line, one is a non inclusive breakfast price rate and the other one is inclusive. You chose the non inclusive rate. This is because we have a full service restaurant so guest's can choose what option they want to. There are many Best Western's and many other brand hotels with full service restaurants that provide this option. Thank you. Regards, Kimberly Guest Relations Manager

"A decent option amongst few possibilities"

3
13/06/2016

A clean, convenient, comfortable but pricey option for visiting the fantastic Canyon de Chinle nearby. The town feels remote and a little rough, so the hotel and restaurant feel somewhat like an oasis. The welcome isn't warm, and the extra Indian taxes make the price expensive and doesn't win friends, but the restaurant staff are friendly and food is good. Overall pretty good, but the Holiday Inn up the road towards the canyon looks better from the outside. The canyon is definitely worth a visit

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We were pleased you enjoyed your stay and we thank you for the nice compliments. Unfortunately, we are mandated to collect AZ sales tax and Navajo taxes of which may seem to make your rate seem high because of the taxes but the taxes all go to the entities we must collect for. Thank you for also choosing to dine at the Junction Restaurant located on site next to the Best Western serving Breakfast, Lunch, Dinner, Traditional Navajo, fresh Soups, Stews and Salads of which are all homemade. We also have a Pizza Hut Express located inside the Junction Restaurant. Thank you for you business. Warm regards, Kimberly Guest Relations Manager

"Decent Quality Hotel local to Canyon de Chelley"

4
12/06/2016

Stayed for one night on our way from Grand Canyon to Durango. Pleasant reception with large recently refurbished rooms and a good quality separate on site restaurant. Unlikely to be in area again, but wouldn't hesitate to recommend for short stay.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your many nice compliments and thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Great location!"

5
08/06/2016

This was a great location for our visit to Canyon De Chelly! The room was clean, beds were comfortable and amenities were certainly adequate. Reasonably priced for the area and staff was very friendly. One piece of advice--if taking a tour of the Canyon, ask for a guide that is knowledgable and informed regarding the history of the area and the inhabitants of the Canyon. The scenery in the Canyon was awe inspiring, however, the guide we had was not great. Do the hike to the White House ruins in early morning--weather is better!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were very pleased to hear that you enjoyed your accommodations and stay with us. Thank you for your many nice compliments about the property and our friendly staff. Our guests are very important to us. We appreciate your feedback and your business. Thank you for recommending us to others on Trip Advisor. Warm regards, Kimberly Guest Relations Manager

"Best Western at Canyon De Chelly"

2
07/06/2016

The restaurant was pretty good. It had a nice menu selection. The wait staff was very nice and helpful. The hotel was a different matter. There's a few things that I expect when traveling, comfortable bed, clean room and hot water for a shower. This hotel had no hot water. Also I think it's over priced for what it is.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest. Thank you for your feedback. Thank you for the nice compliments on the Junction Restaurant food and service. We apologize that the water in the shower was not hot enough. In the past year, new granite showers and plumbing were installed. The water temperature is set at manufacturer settings. Those can be adjusted if necessary but again they were set by the manufacturer. I checked into your particular situation and there were no past complaints on the water temperature in that room however, we will check it again. I also checked with the front desk and there was no complaint from your room in regards to any issue. We would have been very happy to switch you to another room or adjust the settings if you would have informed us. We want our guest's to be happy. As far as the price being high for the room, we are actually quite reasonable compared to other National Monument areas near us. The price may seem high to you because of the Navajo lodger's tax, Navajo sales tax and AZ sales tax of which we are mandated to collect so that is not our fault. Regards, Kimberly Guest Relations Manager

"Good experience"

3
01/06/2016

Stayed one night on vacation through the Southwest. Reasonably priced rooms, clean and well-maintained. Staff was very friendly and helpful. Though there was no free breakfast, an on-site restaurant offered local and standard menu items.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. The Best Western Canyon de Chelly Inn does offer a breakfast inclusive price in which you are given a coupon to redeem at the Junction Restaurant for breakfast or we have the non inclusive price in which you may choose to dine on your own at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Clean Best Western"

5
31/05/2016

Have stayed here before on several business trips. Navajo staff is very nice and welcoming. Room is clean and well supplied. Internet service is fast. They have a great restaurant next door called Junction that has a Pizza Hut as well as a full service menu. Very good

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for also visiting our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Tradtional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Hope to see you again soon. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"comfortable stay"

5
27/05/2016

I hesitated to try another Best Western after several really bad ones on previous vacations. The staff immediately greeted me and checked me in. They had us on the second floor but we are on a 30 day trip and we had too much luggage. They do not have an elevator (2story) and it was switched to the first floor - no problem. There was a gift shop with authentic Native American items, t-shirts and I bought an earring. We received a call from the front desk after we got settled checking to see if everything was satisfactory. A nice touch we thought. There is a restaurant next door but there was no problem with noise (they close at 9PM) or parking. The beds were comfortable with four pillows per bed. The sink was separate from the shower, it was great for getting ready with three people (husband, self and son). The air conditioner looked brand new and was fairly quiet - rare in hotel rooms. Thank you BW Canyon de Chelly Inn for an enjoyable and comfortable stay.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay and accommodations. We appreciate your many nice compliments about the facility, accommodations and staff. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Nice Hotel"

5
24/05/2016

We stayed only one night, but it was a very nice, Clean hotel with friendly staff. Room was quite spacious with a separate toilet area in the bathroom. Always a plus as far as I'm concerned. The air conditioner is located away from the sleeping area so one isn't bothered by the fan blowing or going on and off. Another plus. It's right next door to what's likely the best restaurant in town.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We appreciate you taking the time to submit your feedback in regards to your stay. We were pleased to hear that you enjoyed your accommodations, stay and our friendly staff. We also thank you for choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Another Good Stay"

5
17/05/2016

Whenever in Chinle, I stay at the Best Western in Canyon de Chelly. It is a nice property, clean accommodations and a very cheerful staff at front desk. I frequently buy books from their gift shop for gifts when in the area. Nice cook books and Navajo history books. It appears to be tourist season so very busy this month. Weather is great. The restaurant next door is always busy and good food. They are open all day. I like the food at the Junction Restaurant as it is cooked to order. This is an older hotel but they seem to keep it up in good working order. The tour jeep companies are great here also.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay and accommodations at our property. Thank you for your feedback and thank you for your nice compliments. Thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, for our guests convenience serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business and please visit us again. Warm regards, Kimberly Guest Relations Manager

"Great location, average property"

3
16/05/2016

Great location in close proximity to Canyon de Chelly (<5 min). The motel itself was overall disappointing. The bed was uncomfortable, my wife actually moved to my son's rollaway bed during the night. Pool was nice, but the water temp was too low for prolonged enjoyment. Not sure if we would stay here again. Just FYI, BYOB, no alcoholic beverages available anywhere in the area.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased you enjoyed your stay. We apologize about the bed. The mattresses are all relatively new. It is difficult to please everyone on mattresses and some prefer the harder mattresses and others the softer mattresses. Thank you for your business. We appreciate it. Warm regards, Kimberly Guest Relations Manager

"Good Hotel for Visit to Canyon de Chelly"

4
15/05/2016

This is a good two story motel. As far as I could tell there is nothing else in this isolated region that compares with it. Our room was large with two queen beds. The bathroom was not what I really like but adequate. Heating and cooling units were ok. There is a good restaurant on site and a Subway very close. Breakfast is not included in the price of the room. I do not believe they have evevators.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. Thank you for also recommending our on site Junction Restaurant. Thank you for your business and nice compliments. Warm regards, Kimberly Guest Relations Manager

"Worst stay ever!"

1
15/05/2016

I verified with the staff member 3 times while checking in that the price included taxes and fees. I was told the mattresses were all pillow tops, they were not. We were told the pool was heated, it was cold. The gathering and breakfast room was turned into a gift shop. When I went to check out in the morning the bill was $30 more than quoted. When I called customer service they informed me they weren't there for the conversation so there was nothing they could do. We will not be staying at Best (worst) Western tonight!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
We have taken the time to check into your comments and feedback. First of all, we could not find any record of your stay with us. Additionally, the front desk had no complaints during your proposed stay and none consistent with what you report. If you did stay with us and you were not satisfied with any part of your stay, you should have contacted the front desk and the General Manager and they would have been more than happy to correct any issue you had with your stay. We had no record of any complaints. In regards to rates, all hotel rates are listed on the web site and state that there are applicable taxes. The front desk NEVER states the rate is inclusive of taxes. Additionally, we have a chart at the front desk that lists the different rates plus applicable taxes. Understand that Navajo Nation sales tax, Navajo Nation Lodger's taxes and AZ State sales taxes are mandated to collect. Those taxes go back to the appropriate entities and are not part of our revenue. Our staff members are well trained in this area and it is hard to believe that three would make the same mistake you claim. We do have pillow top mattresses. There are different types of pillow top mattresses. The indoor pool was heated but perhaps not to your temperature preference if you indeed stayed there. What is rather odd is that you make a claim that the gathering (whatever that means) and breakfast room was turned into a gift shop. That is so incorrect. The gift shop and business center have always been there and never was there a breakfast area in that location. I think you have us confused with another property. There is an on site restaurant that is full service and it serves Breakfast, Lunch and Dinner. In regards to your negative comment about our customer service, they did not make the comment you purport and would have no reason to. I notice that you have only recently stayed in a few hotels and have had issues with most. Trip Advisor feedback should be constructive and informational and certainly not demeaning or nasty. Our property is not used to getting derrogotory comments such as yours if indeed you did stay there. We would have gone out of our way to rectify any issues if you would have asked if again, you did indeed stay with us. We wish you luck in the future in finding lodging facilities that make you 100% happy. We most certainly did not deserve the low score. Regards, Kimberly Guest Relations Manager

"Nice place to stay"

4
14/05/2016

Rooms were fine and internet was strong. I got a good nights sleep. Easy to get to Canyon de Chelly National Monument. Overall it is a fine place to stay. I didn't eat the restaurant, but it looked adequate.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn located in Chinle, near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay and accommodations. Thank you for your nice compliments. Hope to see you again someday and please visit our on site Junction Restaurant which serves Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Eat early!"

3
13/05/2016

Firstly the hotel, more of a motel is clean, basic but friendly and we would recommend it as a place to stay. However we stayed Easter Saturday, arriving just after 6.30pm to be told the restaurant attached to the hotel closes at 7.30pm (not sure if this is the usual time or because it was Easter weekend) So we quickly got ourselves there, enjoyed a very nice meal but noticed a sign saying they were closed in the am ie no breakfast! So we ended up finding a local supermarket, luckily still open and buying in food. It would have been very helpful if this had been made clear in advance.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your stay with us. Thank you for the nice compliments. In regards to Easter weekend, tourism is very slow during that time so we are closed on Easter Day. We did have a sign posted on the restaurant as well as the motel front desk. We apologize if this caused any inconvenience for you. We were very pleased to hear that you also enjoyed your evening meal and service at the restaurant on Saturday. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Fantastic"

5
09/05/2016

Great location in the heart of Navajoland with a good little restaurant on the hotel grounds. Hotel staff are friendly and helpful. The bathrooms have been updated and customized since my last visit 5 months ago. The room and beds are clean and very comfortable, I slept like a wet log! LOL

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to give us your feedback in regards to your stay. We were pleased to hear that you enjoyed your stay and found your accommodations to be clean and our staff friendly. We have recently remodeled all of the bathrooms and will be remodeling the rooms later this year so we hope you will continue to visit us again. Thank for your also commenting on the on site Junction Restaurant. We were pleased to hear that you enjoyed your meal and service. The Junction Restaurant serves only homemade food and is open for Breakfast, Lunch, & Dinner serving a wide array of menu items. Thank you. Regards, Kimberly Guest Relations Manager

"Comfortable accommodation Close to Canyon De Chelly"

4
09/05/2016

Chinle is a fairly remote area. We found the hotel very clean, quiet,comfortable, and everything worked as it should. The staff were very helpful and informative. We arrived very late and had no trouble finding the hotel and getting checked in fast. We stayed 2 nights and would stay here again.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We appreciate your feedback and nice comments. We were pleased to hear that you enjoyed your stay and our staff. We hope that you found time to dine at our on site Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Comfy and Delightful Stay"

5
09/05/2016

I always choose the Best Western in Chinle if I need to lodge for the night. I am in sales for hospitality in the Northern part of the state and Utah so I stay at allot of hotels. This is not a fancy hotel but a clean and well kept motel. The Navajo employees are hard working nice people. My room was very clean with nice linen and towels. Internet speed was good too and free. Looks like they are doing improvements again. They seem to be always busy. There is a really good restaurant on the property so no walking distance, that serves a great menu. Open all day. Good food and service. It is called Junction. Oh, check their book selection out.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. We appreciate your feedback and nice compliments. We also thank you for your loyalty in choosing to stay at the Best Western when in the area. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Please visit us again. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Nice and clean hotel"

4
09/05/2016

loved the updated bathroom, bed was firm but the stay was very nice! Clean environment and the restaurant was very convenient across the parking lot. Quiet and had no issues. Price was a little high but the updates compensated it. Would stay here again.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate your feedback and nice comments and were pleased to hear that you enjoyed your stay. The price may seem a bit high because of the Navajo Nation taxes and AZ taxes which we are mandated to collect. We have been updating and will be updating again later this year. Thank you again for your business. Warm regards, Kimberly Guest Relations Manager

"Clean and Comfortable"

5
08/05/2016

Stayed here a few times. The Best Western in Canyon de Chelly is always a good choice. It is clean and the front desk girls always follow up if I request anything. This time I needed extra towels and called and they were delivered in 5 minutes. The hi speed internet is free at this hotel and is always good. I have had to pay at other hotels. The reservation has slow speed even at the Grand Canyon so surprisingly, this Best Western has good hi speed. They do a good job keeping this older property in good order. The restaurant next door has good food and service and you can get your food to go if you want. The menu has everything on it, even Native American dishes and Pizza. It is also very clean. I work on the Navajo Reservation so stay at many hotels and this one is always consistent with cleanliness.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. We also thank you for choosing to stay at the Best Western when in the Canyon de Chelly area. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Good Motel in an Isolated Area"

4
07/05/2016

We had a quick efficient check-in and check-out. Staff was friendly and helpful. Our room was on the second floor. It was very clean and nicely decorated. The king-sized bed was comfortable and quiet. It had a refrigerator but no microwave. The entry to the room is from an outside balcony (exterior corridor). There is no continental breakfast provided, but there is a restaurant on-site (The Junction Restaurant). We drove down the road about a mile and had breakfast at a Denny's. This is a very small town and there aren't a lot of options for eateries or other motels.

"Wonderful staff, tired motel"

3
07/05/2016

The Best Western has the feel of a 1950s motor hotel. The rooms are small and a little dingy and the heating/cooling unit on the wall never kept a constant temperature so that all night it was cool for a while, then warm, then cool again. Neither of us slept well. At the same time, the office staff and the personnel at the restaurant couldn't have been nicer and were kind enough to let us check out a day early so we could travel on.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for your business and your feedback. Thank you for your compliment on our staff. We are located on the Navajo Reservation. You are not going to find fancy hotels. We work very hard at keeping our property in shape. Apparently, you do not like older hotels which is what you will find on the Navajo Reservation. Regards, Kimberly Guest Relations Manager

"Clean and Well Maintained Hotel"

5
07/05/2016

I travel to the Chinle area every few months on business. When in this area, I always choose the Best Western Hotel in Canyon de Chelly. The staff is friendly and always helpful. The motel rooms have always been clean and the housekeeping staff helpful. I also use the indoor pool which is nice. There is a restaurant next door on the same property called the Junction that serves good food and fine service. It is open all day long.

"Best of Chinle"

4
05/05/2016

Best hotel in Chinle by a big margin. Only a short drive from Canyon de Chelly. Be sure to eat at the onsite restaurant for some good food - including Navajo specials. We would stay there again and reccomend it highly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. We also thank you for choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your nice compliments. Warm regards, Kimberly Guest Relations Manager

"Gopd location if visiting Canyon de Chelly"

4
04/05/2016

This was the 4th Best Western we stayed at on our AZ road trip and only one that did not offer a breakfast, this was a negative. The attached restaurant was 'ok' but not that great especially when we had experienced great deluxe breakfasts at our previous Best Westerns in Tucson, Safford and Eager. We took the Canyon Tour with a local guide and was very satisfied with the 3 hour tour. If staying at this motel, be sure to take time to enjoy the bottom of the canyon floor. We had been here 2 years before and regretted we did not sign up for the tour so here we were back again just for that and it was worth it.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for you choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased you enjoyed your stay. In regards to the no breakfast comment, some Best Western's offer a full service restaurant on site. We do offer a breakfast inclusive price rate in which you are given a coupon to redeem at our on site restaurant. We also offer a non inclusive rate as some guest's have requested. Regards, Kimberly Guest Relations Manager

"Decent Place"

3
03/05/2016

Nothing special but OK for a night. Room was fine though it did have an odor of cleaning materials. Staff was a bit off-hand. Convenient to highway and the Canyon de Chelly National Park and Visitor Center.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for your feedback and business. Regards, Kimberly Guest Relations Manager

"ARIZONA TOP TO BOTTOM"

4
03/05/2016

Our group did the Canyon De Chelly park tour late April, came out tried and hungry. Hotel was clean and close. Normal Best Western Hotel, but no Breakfast and no ticket to the restaurant for breakfast, which is unusual. Not a problem for us. We were moving on anyway. The restaurant that night was crowded and thought would be good choice. In our group half food was good and half was not. Maybe what we had, since we both had the same food.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased that you enjoyed your stay. Thank you for also choosing to dine at our on site Junction Restaurant. In regards to your comment of no breakfast included, we offer two different rates, one is breakfast inclusive and the other is a non inclusive breakfast rate. This is very common with hotels that offer a full service restaurant. Thank you. Regards, Kimberly Guest Relations Manager

"An average motel with an excellent restaurant..."

1
03/05/2016

We visited the Reservation last spring with a mission group and stayed here. Their Junction Restaurant is one of our favorite places to eat and the rooms are nice, but nothing special. We were in four rooms paid for through Expedia and gave them credit cards to cover incidentals. When we came home one of our couples was charged for their room, $634! I've been trying, without success, to get the money returned. And I'll keep trying... A good place to stay but watch your credit card and be very clear about the charges!!!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Majac3356: We investigated your situation. We were quite puzzled as to why you would post a negative review almost one year later. The low review score you submitted on our hotel is not fair because your issue, if indeed you are owed a refund, is with Expedia. You gave Expedia your credit card. Expedia charges your credit card not the hotel. They in turn pay the hotel later. Again, it is not fair that you would give us a 1 star score when we had nothing to do with your over charged credit card. Expedia is who is responsible. Additionally, we have no record of you ever contacting our hotel directly. Kimberly Guest Relations Manager

"Canyon de Chelly - Excellent Place to Stay"

5
02/05/2016

This is our third trip to Canyon de Chelly and our third stay at this facility. A few years ago it was a bit shopworn, but it has all been refreshed and it was perfect. The rooms were very clean, the beds comfortable and it even came with a refrigerator that appeared to be very new. The carpets were in excellent condition (had recently been replaced) and the room spacious. We stayed for three nights and visited both Canyon de Chelly and Monument Valley and this was the perfect launching pad! The restaurant provided nicely prepared food with a wide selection at reasonable prices. The staff at the front office AND the restaurant were friendly and very efficient. Overall, a wonderful experience.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn and thank you for your loyalty in staying with us three times. We were pleased to hear that you enjoyed your stay, accommodations and friendly service. We have updated the property the last few years and have another renovation due this year. Please make sure you visit us again. Thank you for also choosing to dine at our on site Junction Restaurant located conveniently next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. We were pleased to hear that you enjoyed our homemade fresh food and service. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"jeff"

5
28/04/2016

Always clean, quite and comfortable, Great restaurant on the property (junction restaurant) and easy to find location when coming in from any direction, well lite parking areas. Easy to check in and out,,dependable internet

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn, located near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay at the Best Western. Thank you for also recommending our on site Junction Restaurant, serving Breakfast, Lunch, Dinner, Traditional Navajo and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. We hope to see you again soon. Regards, Kimberly Guest Relations Manager

"Road Trip"

5
28/04/2016

Was satisfied with service and hotel. Would have liked brunch @ hotel instead of restaurant breakfast. The room was well stocked & clean. One drawback: pool across the way, next to restaurant. Staff very courteous & helpful. Would be happy to stay again

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for your feedback. We were pleased to hear that you enjoyed your stay and accommodations at the Best Western Canyon de Chelly Inn. Thank you for your nice compliments and thank you for also choosing to dine at the Junction Restaurant located on site next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Good choice for Chinle"

5
26/04/2016

The motel was perfectly clean, roomy and comfortable. The staff was friendly and efficient. We ended up staying a second night because a snowstorm blew in making driving pretty uncomfortable over the pass. It gave us some extra time to explore. Having a good restaurant adjacent was a nice bonus.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the nice compliments. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Good Choice"

5
23/04/2016

This is a good choice when staying in the Chinle/Canyon De Chelly area. I have stayed at this hotel several times on business. Facilitly is clean, staff helpful and good restaurant next door so you do not have to drive to another location.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit your review. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at the Junction Restaurant located on site next to the Best Western, serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Clean, well run."

5
21/04/2016

No need to pay more at the Holiday Inn. (It was more expensive when we were in Chinle.) This place is very well run and has a restaurant to walk to. The rooms are clean and everything was working. It's the place to stay in Chinle.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. We appreciate your nice compliments. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Good hotel in Chinle, AZ"

4
21/04/2016

We have stayed at this location in the past an each time it is consistently good especially for the area. The hotel does not offer free breakfast. The rooms are small but comfortable but need updating and updated pillows. The rooms face the outside parking lot which can be loud especially with motorcycles parked in front of the room. The reception staff were new and the supervisor training them was very attentive to both the customer service and teaching new employees which was good to see.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We thank you for choosing to stay with us again. Your business is appreciated. Thank you. Warm regards, Kimberly Guest Relations Manager

"Reasonable Quiet, place to stay, great staff"

5
19/04/2016

We were pleased with our three night stay at the Best Western in Chinle. We had reservations. It is probably the best place to stay in Chinle. We were greeted by two helpful and efficient receptionists who quickly took our information and explained the hotel layout. Our rooms were clean and quiet. We were given rooms on the second floor and the free wifi password. The TV worked well and the bed was comfortable. There is not much to do in Chinle so in the evening we played bridge with our friends in the room. We had breakfast and dinner at the Junction Restaurant which is also on the grounds and probably the best place to eat in the town. We spent one full day viewing both the north and south Rim. We spent the second day with a Navajo guide visiting the canyon floor. The canyon is beautiful and not to be missed. The South Rim drive with the overlook of Spider Rock is awesome. We were fortunate to have cool, cloudy weather. I want to thank the hotel for sending me an earring that I left on the floor in our room. I dropped it while my husband was sleeping in the dark and then forgot to pick it up later. We were about 100 miles away when I remembered and I called the hotel. I offered to pay for it to be sent to me and also a reward but they sent it without the information of the finder. The office also helped our friends with a scan and fax of some documents that needed to be sent to their son. They went out of their way to provide assistance

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for taking the time to submit your review to Trip Advisor in regards to your stay. We were delighted to hear that you enjoyed your stay, accommodations and our friendly staff. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. We were pleased that you enjoyed your meals and service. Thank you for the many compliments and thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"a gem!"

5
18/04/2016

Pros: 1. people are friendly, everyone said "hello" even if I was not interacting with them 2. rooms are newly remodeled 3. clean! 4. pool is clean, heated, and indoors 5. HBO 6. Fridge in room 7. nice decor Cons: 1. pool paint is very slippery and chipping 2. no microwave in room 3. no breakfast

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your many nice compliments. We were pleased to hear that you enjoyed your stay. The pool area deck was recently completed with the same product. I will check into your comment. In regards to breakfast, we do offer our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and a Pizza Hut Express located inside the Junction Restaurant. For breakfast, some guests choose to dine full service on their own or we do offer a Breakfast inclusive price in which upon check in you are given a coupon to redeem for Breakfast the following morning at the Junction Restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Canyon de Chelly is incredible!"

4
18/04/2016

The Best western was fine for our purpose. Clean, efficient, priced well. However the in-room internet didn't work (we use Verizon) and the restaurant next door was below par. For a few dollars more, I would suggest the Holiday Inn, which fits in with the atmosphere of the area better.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. There should have been no internet issues. The system was working fine and there were no outages that day. It could have been your connection with Verizon. There are times that the cell phone providers connection strength with the cell phones goes up and down but that has nothing to do with our on site internet. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"very friendly"

4
18/04/2016

There really are not that many choices to stay in Chinle. The Best Western is basically right off of US 191 at the west end of town. You then have to drive through town to get to Canyon de Chelly. It's not a big town and the visitor center is not more than 15 minutes away. The trick is that the Best Western is basically right next to the high school, and if you try to get out to get to the park at the end of the school day, like I did, you could wind up sitting for a while waiting for a line of school buses. Just bear that in mind. I like this motel. The rooms were clean and very tastefully decorated. What I liked best about the place, however, were the very friendly folks in the office. These ladies were born with smiles on their faces. I also very much appreciated being able to leave my car in the parking lot while I took a jeep tour of the canyon. I was not staying a second night and my tour ended well after checkout time. Not a big deal, I suppose, but it was greatly appreciated. I should mention that there is a restaurant in the parking lot of the Best Western. I don't know if there is any connection between the two establishments other than proximity and a shared parking lot. There may have been. The restaurant served American, Mexican and Navajo food. It was nothing to write home about, but I had two good meals there and I can't ask for more than that.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Thank you for your great feedback in regards to our friendly staff. We also thank you for choosing to dine at the Junction Restaurant located on property next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. We were pleased to hear that you enjoyed your meals and service. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Overnight to visit Canyon De Chelly next day"

3
17/04/2016

This motel is on the Navajo reservation. We were not expecting it to be much considering there is not much competition and it's a small town, We were pleasantly surprised. We had a large room with no major complaints. There was good hot water and it was quiet, even though we were on the ground floor facing the parking lot. (Older style motel with doors outside,) No free breakfast, but a good restaurant with Native American food such as Fry Bread, is in the middle of the parking lot with the motel around it. Only minor complaint was that the TV was a little small of the room. The air conditioning system was a little odd, but worked okay. WIFI was decent.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay. Thank you for the nice compliments. Thank you for also choosing to dine at our on site Junction Restaurant, next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes as well as a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"NICE HOTEL"

5
17/04/2016

Nice and peacefull hotel. Very easy to find and well located . Easy access to Canyon de Chelly . Nice room very well decorated . Good amenities Quick internet connection. Wide parking lot and good flowering of the yard.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay with us. We hope that you had a chance to also visit out on site Junction Restaurant, a full service restaurant, serving breakfast, Lunch, Dinner, Traditional homemade Navajo dishes and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your many nice compliments and thank you for your business. Please be safe. Warm regards, Kimberly Guest Relations Manager

"Very good experience"

4
17/04/2016

Check in was easy. The rooms were clean and comfortable, everything worked. The best part of the experience was the onsite restaurant - The Junction. We tried eating at other places in Chinle and decided that nothing else compares to The Junction. We and our friends greatly enjoyed our 3 day stay at this hotel.

"Brief stay to visit Canyon De Chelly"

4
14/04/2016

Staff were polite and helpful for registration and questions. for Room was smaller. Cost was high for size/amenities. Shower was a walk-in. Wanted to warm some food and was told it would cost $7 to rent microwave. No frig either. Had to go to the restaurant next door for breakfast-didn't try. Close to Canyon De Chelly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. In regards to the refrigerator, all rooms have a black built in refrigerator below the flat screen T.V. in the credenza. We do offer microwaves upon request. The Junction Restaurant is located in the middle of the Best Western Canyon de Chelly Inn for our guest's convenience, serving Breakfast, Lunch, Dinner and a Pizza Hut Express. Some guest's prefer to dine on their own or they leave early so we offer two different rates in which one is a Breakfast inclusive price in which you are given a coupon to redeem at the restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Better than expected"

4
13/04/2016

Room and beds were comfortable and clean. The restaurant staff were pleasant and quick.....the food was good. Great location for visiting the canyon....we did the hike to the Whitehouse, it was awesome!!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit a review in regards to your stay at the Best Western located in Chinle, AZ, near the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for also choosing to dine at our on site Junction Restaurant, serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes, fresh homemade Stews, Soups, Salads and Pizza Hut Express. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Nothing special, but clean and probably the best option in Chinle"

3
13/04/2016

Spent one night here, and the room was just about what we expected. Spacious and clean, but nothing special. The heating/air conditioning was very loud, but otherwise, our stay was uneventful. The adjacent restaurant, The Junction, has a large menu, but primarily high calorie fried foods, pizzas, and meat, and very few health options. There is a Denny's nearby, that may have better choices, but we didn't check it out during our brief stay. The property is located very near the entrance to Canyon de Chelly National Park.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for submitting your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the nice compliments. By the way, the Junction Restaurant prepares all of their food fresh daily and we offer fresh Soups, Stews and Salads in addition to our regular menu. Thank you. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Best choice in Chinle for Canyon de Chelly Touring"

4
10/04/2016

Great staff, efficient and professional. Restaurant also best choice. Pillows too not comfortable, but clean and quiet in spite of large numbers of guests. Used as a jumping off for Canyon de Chelly Touring. Caution to read reviews of guides before hiring a canyon touring group.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for the great review in regards to your stay at the Best Western Canyon de Chelly Inn and our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and a Pizza Hut Express. Thank you for your nice compliments on our motel and restaurant. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Comfortable, newly refurbished bathrooms"

4
09/04/2016

We often choose Best Western when traveling because we can always count on a comfortable bed and pillows, and good internet. In addition, this hotel seemed to have recently remodelled the bathrooms. Everything was very clean and in good condition. Staff was pleasant and helpful. Only disappointment was that there was no free breakfast, which we have come to expect at Best Westerns. There is a restaurant on site, though, the Junction, which was quite popular with locals and tourists alike.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn, located near the Canyon de Chelly National Monument. We were pleased that you enjoyed your stay and accommodations. Thank you for the many nice compliments. In regards to the breakfast comment, Best Western properties that have full service restaurants on site offer two different rates on line. We do offer a Breakfast inclusive price in which the guest is given a coupon to redeem at the Junction Restaurant. Many of our guests prefer full service at the Junction Restaurant so we offer two different rates. Thank you for choosing to dine at the Junction Restaurant located on site, next to the Best Western Canyon de Chelly Inn, for our guest's convenience. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Travel Stay Pleasant"

5
09/04/2016

When I am in Canyon de Chelly/Chinle, I always stay at the Best Western. I have stayed here several times and the property is consistent with it's cleanliness and friendly staff. Housekeeping brings me extra towels when requested asap. This town attracts business as well as tourism so is seasonal. The restaurant located next to the Best Western is the Junction and has very good food. There is a great book selection in the lobby.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay at our property. Thank you for the many nice compliments. We were also pleased to hear that you enjoyed the food at the Junction Restaurant located on site, serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Comfortable and clean"

4
07/04/2016

My husband and I stayed here on our recent trip to visit Canyon de Chelly. The room was clean and comfortable. I was surprised to find that our cell service (Verizon) and Internet was quite good. We like to stay in touch with relatives on our trip and was told that we probably would not have reception in Chinle. The adjacent restaurant, the Junction, is convenient, and I was able to try authentic fry bread for the first time. All in all, a good place to stay when visiting the Canyon.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations and stay with us. The Best Western Canyon de Chelly Inn does offer free high speed internet. There are parts of the surrounding areas that do not have good internet service but our hotel does. Thank you for also choosing to dine at our on site Junction Restaurant located next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo and Pizza Hut Express. Thank you for your many compliments. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"So so stay"

3
07/04/2016

Stayed one night while visiting Canyon de Chelly NM. We stayed on the 2nd floor. Be forewarned that there's only steps to the 2nd floor, so if you have any heavy bags you may want to request the first floor. Room was clean, quiet, and comfortable. The only problem we had with the room was that there was only lukewarm water coming from the shower. We were looking forward to taking warm showers after having hiked the canyon on an especially blustery, windy day. We ate dinner at the onsite restaurant which is only open until 8pm by the way. It was a huge disappointment. Service was mediocre at best. I ordered beef stew; it was terrible. It's consistency was thin and runny. I could only eat a few bites. My husband liked his food but he complained of not feeling well a few hours later.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We were pleased that you enjoyed your stay at the Best Western Canyon de Chelly Inn. In regards, to the warm water in the shower, we would have been happy to adjust the shower settings for you if you would have called the front desk. We recently installed new showers and plumbing and the internal settings of the shower hardware are set by the manufacturer but we can adjust them. I do apologize for any inconvenience. We apologize that you did not enjoy your meal at the restaurant. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Cheapest and best hotel in Chinle"

5
04/04/2016

We were going to Canyon de Chelly and booked a last minute hotel. The holiday inn was 180 dol. on a weekday and they wouldn't give a aaa discount b/c their rooms were almost all sold out. So we checked out the best western and they had a better price, gave us the aaa discount even though it was the last room. I also left my laptop by accident and they shipped it back to LA. Very nice and helpful stand. Thank you-

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were delighted to hear that you enjoyed your stay at our property. We were also pleased that we were able to locate your laptop and ship it back to you. Thank you for your many nice compliments. We hope that you were able to visit our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and a Pizza Hut Express. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"I really like this place"

5
03/04/2016

I spend realy nice time in BEST WESTERN Canyon de Chelly Inn. This is quite old property but very well maintened. The property is very large with good restaurant called the Junction Restaurant with tasty food. My room was very clean and in bathroom was a new granite surround shower. In room were also flat Tv, fridge and comfortable bads. The employees was very nice and hardworking Navaho.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay with us. Thank you for also choosing to dine at the on site Junction Restaurant located next door to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and a Pizza Hut Express located inside the restaurant. We thank you for your business. Please recommend us to others. Warm regards, Kimberly Guest Relations Manager

"Fine Stay & Clean Hotel"

5
31/03/2016

Was a good stay. I have stayed at this hotel before and was pleased so stayed here again. My King room on the second floor was spacious and very clean with new linen. Appears to be recent renovation of restrooms. Very nice. The Navajo girls at the front desk were very helpful. I like the restaurant that is on site. Has very good food and you can get it to go to your room if you so choose. I do not believe they have room service but you can get it to go. The restaurant next to the Best Western is the Junction. Quite a bit to choose from. I did swim in their indoor pool this time. It was very nice and refreshing.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your stay at our motel and were pleased with your accommodations. Thank you for also choosing to stay at the Best Western Canyon de Chelly Inn when in the area. We appreciate your loyalty to our brand. Thank you for also choosing to dine at the Junction Restaurant located on site next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo dishes and a Pizza Hut Express located inside the restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"GOOD, BUT FLOOR WAS "SQUEAKY"..."

4
29/03/2016

When you have drove about 10hrs straight on the road, you expect to get all of your stuff throw it on the floor and start to walk allover on the Hotel room, but the last thing in your mind is that you get to make noise with every step you take, since we were on the second floor i felt bad for the people that were underneath of our room, every step was noise that we produced! Besides the walking and squeaking of the floor, once we were on the room beds it was a good stay. Except when you have that "I need to go to the bathroom" in the middle of the night and all of your family can hear you walking allover the room to the bathroom....

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We were pleased to hear that you enjoyed your stay at the Best Western Canyon de Chelly Inn. Thank you for your feedback. We have not received any complaints on squeaky floors but we will definitely check into the situation you described in the room you stayed in. Sometimes, on occasion, it will happen because of the change of weather from the cold to the warmer season. No worries on the guest level below as there is a thick barrier area between the floors. We apologize. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Clean room but no breakfast"

3
29/03/2016

The room was clean with a small fridge. I requested a microwave when i booked for this room but it was not granted. I have to pay extra 7.00 for the microwave then someone delivered it in our room. This hotel doesn't offer breakfast . The staff were nice and friendly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit your feedback in regards to your stay. We were pleased to hear that you enjoyed your accommodations, stay and the staff. All of our rooms have a fridge and a coffee maker with free tea & coffee. Microwaves are available upon request. Our website states microwaves available for a nominal fee. We do apologize if the charge was an inconvenience. In regards to breakfast, when booking the room there is a breakfast inclusive price available in which you are given a coupon to dine at the Junction Restaurant (on site) for breakfast. You chose the non inclusive rate. Some guests prefer to dine on their own and have full service so we offer two different rates. The Junction Restaurant serves Breakfast, Lunch, Dinner, Traditional Navajo Dishes and a Pizza Hut Express is also located inside the restaurant. Thank you for your business. It is very much appreciated. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Great people, Great stay!"

5
29/03/2016

Property is immaculate and well cared for. Looks new, got a smile from everyone, super convenient restaurant and reasonable rate considering i got second to last room! Rooms were perfect and again, immaculate, I can usually find something gross in every room i stay in, even at a 5 star, but not here. They can teach the Palazzo a thing or two. Dont waste time looking for simewhere else to eat, junction restaurant is good if a bit bland but it smack dab in the middle of the motel grounds.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your stay with us. Thank you for the many nice compliments on our property, accommodations and the staff. We really appreciate it. We also thank you for the nice compliments on the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes as well as a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Clean & Pleasant Stay"

5
29/03/2016

Have stayed at this Best Western in Canyon De Chelly when in this area on business. The staff is always pleasant and accommodating. My room was nice and clean and not far from the Junction Restaurant which is a minute or two within walking distance. The food is good and so is the service. This time I booked a tour with Canyon De Chelly Tour Company and they picked me up at the lobby area after breakfast. The Canyon is breath taking but you can also get a good view from the rim area. When I left I drove around the rim and stopped at the look out points. The internet service is also good here.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for your many compliments in regards to your accommodations, stay and our friendly staff. We also thank you for choosing to dine at the Junction Restaurant located on property next door to the Best Western Canyon de Chelly Inn serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Vey convenient and nice hotel"

4
28/03/2016

This is a very nice and clean hotel, very well located, close to Canon de Chelly national monument, that is a wonderful area, with magnificent views, wonderful landscapes and history. I choose the hotel from others, knowing the Best Western Hotel reputation, and also because I have been staying in this hotel chain this last week traveling in Utah and Arizona.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, near the Canyon de Chelly National Monument area. We appreciate you taking the time to submit your feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay as well as your tour of the Canyon de Chelly National Monument. Thank you for your many nice compliments. Please visit us again. Be safe. Warm regards, Kimberly Guest Relations Manager

"Great hotel in a remote place!"

5
28/03/2016

We have visited Chinle numerous times, and had not stayed at the Best Western in years. It was lovely. Updated, with new decorating décor in rooms, lovely grounds, very quiet. We will definitely stay again!

"Perfect place to stay"

5
23/03/2016

Great beds, shower, clean and comfortable . Free wifi. New Mexico TV stations. No CNN or PBS. Happy, friendly and helpful staff. Good restaurant on site. Would return just to see Canyon de Chelley, one of the great National Monuments in the USA.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We appreciate you taking the time to submit your very nice comments and feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and our friendly staff. We also pleased to hear that you dined at our on site Junction Restaurant, a full service restaurant, serving American, Mexican, Traditional Navajo dishes, fresh homemade Stews, Soups, Salads and a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Please come and visit us again. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager.

"Good Stay"

5
22/03/2016

Another nice stay at this Best Western. When in town on business I stay at this hotel. Staff is courteous and room is always clean. There is a restaurant located on the property that is convenient. Good food.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your nice compliments on our staff and property. We were pleased to hear that you enjoyed your accommodations. Thank you for also choosing to dine at our on site Junction Restaurant, serving American, Mexican, Traditional Navajo dishes, fresh Soups, Stews and Salads. The Junction Restaurant also offers a Pizza Hut Express inside the restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Clean and Friendly"

5
22/03/2016

The room was clean and neat, the bed was comfortable, the pool was clean. Staff was friendly. The restaurant next door is very convenient, affordable and the food was good. The location is very near Canyon de Chelly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest from Missouri: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations and stay at our property. Thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, a full service restaurant, serving Breakfast, Lunch, Dinner and Pizza Hut Express. Thank you for your nice feedback on the Junction Restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Very nice and comfortable."

4
20/03/2016

We stayed there two nights doing Canyon and local area tours. Hotel very clean inside and outside. Very quiet despite being busy. Staff were great and very familar with area. Extra Bonus: gift shop had all of the Tony Hillerman novels with John Chee and Joe Leaphorn. Will definitely be back....

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your accommodations and stay. Thank you for visiting our gift shop located in the lobby. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Very Nice Motel and Accommodations"

5
09/03/2016

I have stayed here a couple of times before in the last 3 years. Each and every time has been a good experience. The rooms are very clean and the staff is friendly and goes out of their way to help. This is the Navajo Nation and most people come to see the great Canyon de Chelly National Monument and take jeep tours and hikes. I travel here on business but on this great spring day I managed to take an overlook drive by myself. It was so beautiful to look down into the Canyon de Chelly area. There is an indoor pool which looks lovely but I don't swim. There is also a wonderful restaurant on site. I am told it has been there for some time. All's I can say is it is convenient and serves the best food. Not always ideal for my waistline as I love their Fry Bread but they have incredible fresh entrees and the best Fry Bread. It is open all day long. It is convenient for me as I don't have to drive anywhere. The Junction Restaurant is located next to the Best Western so is in walking distance. Sometimes, I take an order to go and eat in the room. Internet is also good.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. Thank you for the many compliments on our staff, accommodations, cleanliness and overall stay. We also appreciate your loyalty in staying with our motel when in town. Thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, serving American Dishes, Mexican, Traditional Navajo Dishes, fresh Soups, Stews and Salads as well as a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"Canyon De Chelly at Best Western Canyon De Chelly"

5
02/03/2016

I travel often in the northern area of Arizona and New Mexico. When business calls for me to be in Canyon De Chelly....Chinle Arizona area, I have and will always stay at the Best Western Canyon De Chelly. It provides me with the best accommadations with the most comfort and amenities that I like to experience when traveling

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We appreciate your Trip Advisor feedback and we were delighted to hear that Best Western Canyon de Chelly is your lodging choice when visiting the area on business. We are also very pleased that you are a Best Western Rewards Member. We thank you for the many compliments and hope that you will choose to stay with us again when you visit the area whether on business or a trip to Canyon de Chelly National Monument. We hope that you chose to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, American, Mexican and Traditional Homemade Navajo. The Junction Restaurant also offers a Pizza Hut Express located in the Junction serving many items to enjoy whether dining in or to go. Thanks again. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"A Very Nice Stay"

5
27/02/2016

I travel the state of Arizona and New Mexico on business. I always choose to stay at the Best Western in Chinle which some people refer to as Canyon de Chelly. The Dine Navajo employees are friendly and always answer any questions with a smile. My room is always clean and is spacious with a fridge and microwave upon request. I like their gift shop and never leave without a new book. Their internet is very good especially compared to other areas of the Navajo Nation which get none or are limited. I have had issues in Page and the Grand Canyon with Internet but not this Chinle hotel. What I really like is that they have a restaurant called the Junction on site that offers fresh food made daily. There is allot of different items offered on the menu. There is also a Pizza Hut Express located inside. Great Navajo Dishes. Clean property.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations and stay at the Best Western Canyon de Chelly Inn. Thank you for your many compliments. Thank you for also recommending the Junction Restaurant located on the property for our guest's convenience serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes, American and Mexican and Pizza Hut Express. We thank you again for your nice compliments and business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Unable to access my room"

2
26/02/2016

Keys didn't work, each night of our 3 day stay. Had to go to the front desk, sometimes more than once. Employees gave us various reasons why they didn't work, nothing was consistent. Glad we didn't return to our room after the office was closed!! Maintainence person (after regular working hours) was very nice and helpful. He seemed frustrated with the coverage for the hotel too.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at our hotel. We apologize for any inconveniences you may have experienced due to your key cards not working properly. We normally have very few issues with the key cards. I did personally, check out your specific situation this morning. It is true that there can be several reasons for the key cards not working properly. Dust in the unit can be a factor but we check them weekly and clean them. If too much dust gets in the unit, it can cause a problem. This biggest culprit for key cards not working is that they can be demagnetized by being close to a cell phone. The lock unit was checked and is and was working properly. Thank you for complimenting us on our employees and that the maintenance person working after hours was very nice and helpful. As far as coverage, we have two maintenance department employees working after 5 p.m. into the late evening so I apologize if he seemed frustrated. I did also speak with him this morning and he apologizes if he seemed frustrated. He was not aware of it until I brought it to his attention. By the way, the office/front desk never closes. We are available 24 hours a day. When the last front desk clerk checks out, security takes over and when they walk the property at night, the phone transfers. There is a sign and button at the front door for the guest to buzz in case the security guard is out checking the parking lot. We were disappointed to see that you gave us a 2 rating for the key cards. We would have also been more than happy to move you to another room. Thank you. Please be safe in your travels. Regards, Kimberly Guest Relations Manager

"All the employees are tops!"

5
15/02/2016

Stayed 2 nights with family. Beds very comfortable, rooms clean and are being updated. Has outdoor entrances. Only bad thing for the review is breakfasts are not included in room rental. No micro but has frig and coffee. Would definitely recommend this hotel. Restaurant on property.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near Canyon de Chelly National Monument. We were delighted to hear that you enjoyed your accommodations and stay with us. Thank you for the many nice compliments in regards to the Best Western Canyon de Chelly Inn. Thank you for the great feedback on our friendly staff. We will pass this compliment on to them. In regards to breakfast, some Best Western's that have a restaurant on site offer a breakfast inclusive price or a non inclusive price. If you choose the breakfast inclusive rate, upon check in the guests are given a coupon to redeem at our on site Junction Restaurant for breakfast. We have some guests that leave really early and others that prefer a full service sit down experience and to order on their own so that is why we offer two different rates. Your rate was the non inclusive. Microwaves are available upon request. A refrigerator is located in each room for our guests convenience free of charge. Wi-fi is free also. We do hope that you had the opportunity to dine at our on site Junction Restaurant which is a full service restaurant serving Breakfast, Lunch, Dinner, Traditional homemade Navajo dishes, Fresh homemade Soups, Stews, Salads and we even offer a Pizza Hut Express located inside the Junction Restaurant. We really appreciate your business and feedback. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Quiet, clean convenient"

4
13/02/2016

We stayed here one night and found it just right - a clean room, a good bed and a handy restaurant. Our canyon guide picked us up at the office next morning. We had a room on the ground floor that was dark at night and quiet despite facing the restaurant and the road.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your accommodations and stay with us. We were also pleased to hear that you enjoyed your room and found it to be very clean. Our Housekeepers work very hard and they appreciate it when the guest notices their hard work. I will pass the comment on to them. Thank you for the many nice compliments about the Best Western Canyon de Chelly Inn. We also want to thank you for choosing to dine at the Junction Restaurant located on site next to the Best Western Canyon de Chelly Inn. The Junction Restaurant serves Breakfast, Lunch, Dinner, Traditional homemade Navajo dishes, Mexican dishes, fresh Soups, Stews, Salads and a Pizza Hut Express is also located inside the Junction Restaurant. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Canyon de Chelly Inn Clean and Pleasant"

5
09/02/2016

I stayed hear around a year ago on business. I returned to the Canyon de Chelly area a couple of weeks ago on business again. I prefer the Best Western Canyon de Chelly Inn as it is very convenient, clean and the staff is friendly. The internet was very fast so I was able to get some night work in on the laptop. The staff is helpful should you need area directions or directions up to Monument Valley. The rooms were really clean and appears as though they have updated their restrooms which was a nice surprise this time. I also stay here as I am a Rewards member so I get points every time I stay. There is an indoor pool area. The big plus is that there is an on site restaurant called the Junction that is full service and serves all day long. Quite an extensive menu also. It was very cold in the area but this is winter up north and everywhere was cold. There appear to be several fast food restaurants but I enjoy full service and good food. I plan next time on visiting the Canyon de Chelly area on a tour but this is not the time right now. I want to see Spider Rock up close. Be careful when you drive as the outer areas of town are open range.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, close to the Canyon de Chelly National Monument. Thank you for the many compliments on your stay, amenities and accommodations. We also thank you for your feedback on the staff in that they were friendly and helpful. Thank you for also choosing to dine at the Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional homemade Navajo Dishes, Mexican, Fresh Soups, Salads, Stews and Pasta. There is also a Pizza Hut Express located inside the Junction Restaurant. Thank you for your business and thank you for choosing to return to stay at the Best Western Canyon de Chelly Inn. Please be safe in your travels and please visit us again. Warm regards, Kimberly Guest Relations Manager

"A Nice Clean Best Western"

5
21/01/2016

I have stayed here before on business and always choose this hotel. I have stayed at the other hotel in town but prefer this one as it has a Restaurant called the Junction Restaurant that has very good food and I can get it to go if I am in a hurry. I am also a swimmer so I enjoy their indoor pool. I am not sure but I believe this is the only hotel swimming pool in town. My room was spotless and the restroom shower is very nice. By the way, there is a great gift shop with a nice gift and book selection. Another plus is that this Best Western has good internet. This is a big plus if you are a business person. The restaurant next to the Best Western serves all types of food.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn when visiting the Chinle, AZ, Canyon de Chelly National Monument area. We were delighted to hear that you enjoyed your accommodations, amenities and stay at our property. All of our restrooms were recently remodeled. Thank you for the compliment. We also want to thank you for your loyalty as a returning guest when you visit the area on business. We were pleased to hear that you enjoyed our indoor swimming pool. In case you have not tried it, we also have a sauna room located in the indoor swimming pool area. We thank you for your many compliments on the Best Western Canyon de Chelly Inn as well as our on site Junction Restaurant which serves Breakfast, Lunch, Dinner, Traditional Navajo Dishes, Fresh Soups, Salads, Stews, Pasta and a Pizza Hut Express. All of our food is made fresh daily. Thank you. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"A lot of taxes for this room!"

4
17/01/2016

Despite the gal with an attitude who checked us in, this was a fairly decent stay. Rooms are large, clean and well decorated; towels are adequate; fridge and micro included; wifi worked as it should. All rooms have exterior doors. Breakfast is not included so you do have to go somewhere else. There is a restaurant connected with the hotel (no discount for guests) which is ok. There are a lot of taxes for the room, about 18%--state tax; Navajo Nation tax; energy surcharge---I imagine all the motels in the area charge this.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for taking the time to submit your feedback and thank you for the compliments on the property. In regards to the AZ State and Navajo Nation taxes, unfortunately, we are mandated as a business to collect for these entities. I am sorry that they appear high to you but as a business, we only collect for these entities. The Best Western Canyon de Chelly Inn offers a breakfast inclusive price in which the guest is given a coupon to redeem at the Junction Restaurant located on site right next to the Best Western Canyon de Chelly Inn. The rate you chose was the non inclusive, however, the Junction Restaurant offers full service Breakfast, Lunch, Dinner, Traditional Navajo Dishes, Mexican Dishes, Fresh Soups, Stews, Salads and Pizza Hut Express. We hope that you chose to dine at the Junction Restaurant for all of your meals located on site. Additionally, I will speak to the check in clerk and advise her of your feedback. I do apologize. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Quiet and friendly"

5
07/01/2016

I stay at this motel twice a week with my delivery job. I am always greeted as "Sir" and all of the staff is very friendly and personable. I have only experienced minor "issues" in the last 7 months and they have resolved them all very quickly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. We were very pleased to receive your feedback that you enjoyed your accommodations, stay, the friendly staff and the Best Western Canyon de Chelly Inn property. We also want to thank you for always choosing to stay at our property when you are in the area. Your loyalty and business is greatly appreciated. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Quite, friendly place- value for the money"

3
04/01/2016

Not as crowded as other places near the Canyon de Chelle But then- you are indeed surrounded by both fast food and other quaint eating places and stores- room price for two queen beds was a bit on the high side The motel is a bit dated, but the quality of service is better than usual. No breakfast in the morning.....Best Western has that tradition?

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. We were delighted to hear that you enjoyed your stay. Each Best Western is individually owned and operated. Some Best Western's have an independent restaurant located on the property which is our case. With those Best Western's there are two different rates offered of which one is inclusive of breakfast. Some guests prefer to dine at our on site restaurant and choose what they want from the menu and others do opt for the breakfast inclusive price of which the guest is given a coupon to redeem at the restaurant. In your case, you chose the non inclusive breakfast price. The Junction Restaurant located on property, next to the Best Western Canyon de Chelly Inn is a full service restaurant serving Breakfast, Lunch, Dinner, Traditional Homemade Navajo Dishes, Fresh Soups, Salads, Stews and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Relaxing stay"

5
28/12/2015

It was a great location, easily accessible to the main roads. The atmosphere of the room was very comforting and relaxing. The restaurant has a variety of foods and the homemade tortillas was wonderful with my breakfast!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay and accommodations. Thank you for also choosing to dine at the Junction Restaurant located on property, next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo, Fresh Soups, Stews, Salads and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Excellent stay!!"

5
24/12/2015

Canyon De Chelly hotel is a wonderful place to stay, when in town for business, sight seeing or hiking etc.. The employees are well dressed, clean, professional, out-spoken, very helpful and they make your stay phenomenal!! I recommend this hotel. Their pool is super clean! It's a peaceful stay!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay. Thank you for your loyalty in continuing to stay at our hotel when you are in the Canyon de Chelly area. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Hotel with adjoining restaurant near Canyon de Chelly"

4
15/12/2015

We got to the area in time to take a tour of half the canyon overlooks which was amazing and only 4 miles from the hotel.. The hotel was very clean and the bed comfortable for a quiet night's sleep and is located on the Navajo reservation. There is an adjoining gift shop and restaurant which is the main reason I chose this hotel. The only negative is that it has outside entrances to the rooms and we were on second floor and being 65, it is a chore getting our luggage up and down the steps. The food in the restaurant was great for both breakfast and dinner and we took advantage of the gift shop.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your accommodations and stay with us. Thank you for the many compliments on the Best Western Canyon de Chelly Inn. We also thank you for choosing to dine at the Junction Restaurant which is located on property next to the Best Western Canyon de Chelly Inn for our guests convenience. We were pleased to hear that you enjoyed the food and service at the Junction Restaurant which serves, American, Traditional Navajo Dishes, Mexican, Fresh Soups, Salads, Stews and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Dissapointing"

3
10/12/2015

Not up to Usual Best Western Standards. Rooms only average. Air Con sounded like a tractor. No complimentary breakfast expected at the BW chain. Ideal if you are visiting Canyon de Chelly but would look at other hotels in the region if visiting again

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We were disappointed and surprised to hear that you did not enjoy your room accommodations at our hotel. We checked our front desk records and we did not have any complaints registered from you. If you would have contacted the General Manager, she would have been more than happy to address your complaints or concerns. In regards to the breakfast, some Best Western's offer a full service independent restaurant in which the hotel offers a non inclusive hotel rate or a breakfast inclusive rate in which a breakfast coupon is given to the guest to redeem at the restaurant. You opted to choose the non inclusive breakfast price. A full service restaurant is located on the property. Thank you for visiting the Navajo Reservation. Regards, Kimberly Guest Relations Manager

"Always a good experience."

5
08/12/2015

I stay at this Best Western when I am in the Canyon De Chelly area. I travel through this area on business and always find this hotel to be consistent with a clean room and friendly service. The on site, Junction Restaurant is convenient and always has good homemade fresh entree's. They also have a Pizza Hut Express that offers fresh pizzas, wings and pasta dishes.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your accommodations and stay at the Best Western Canyon de Chelly Inn. We want to also thank you for your loyalty in continuing to stay at our hotel when you are in the Canyon de Chelly National Monument area. Thank you for your many compliments on the food and service at the Junction Restaurant located on the property for our guests convenience. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Ok Hotel"

3
01/12/2015

The hotel room was clean. The bed was comfortable. The indoor pool was cold and the sauna did not work. Breakfast was included. The town of Chinle is a toilet. Beggars, Garbage and stray dogs all over the place. Too many Navajo fees added to my bill.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations. In regards to the pool, it is set at the correct indoor temperature. We did not receive any other complaints or requests to increase the pool temperature. In regards to the sauna, we checked it and it was working. In fact, 3 weeks ago, we installed a new unit. In regards to the Navajo Nation taxes, all businesses on the Navajo Nation are mandated to collect these taxes. This should not have a reflection on our business. In regards to your impression of the city of Chinle, located on the Navajo Nation, you reserve your right to your own opinion however, I do not think that it was appropriate nor warranted to leave nasty comments about the Navajo Nation and the town of Chinle. We hope that in your future travels you find everything to your satisfaction. Regards, Kimberly Guest Relations Manager

"Accommodating & Clean Hotel"

5
01/12/2015

This is the best hotel to stay at when visiting the Chinle area. I frequently stay at this hotel when traveling through the area. I have found this hotel to be consistent with providing and meeting my expectations of a clean room. The rooms are clean and spacious. This hotel is older but is in good shape. There is a lobby with complimentary computers if you do not bring your own and the internet is very fast. I was impressed. There is also an indoor pool and a fitness center. The big plus for me is that they provide a full service restaurant on site. The restaurant serves very good food and you can also get it to go. It is called the Junction. There is complimentary coffee in the room. One hotel I stayed at a couple of years ago in the area did not offer it. This Best Western does. I come here for business but during season they are very busy with tourists. Staff is friendly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We were delighted to hear that you enjoyed your stay at our hotel. We appreciate your many compliments on our hotel, accommodations and friendly staff. We also thank you for choosing to stay at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Homemade Traditional Navajo Dishes and a Pizza Hut Express. We were pleased to hear that you enjoyed our food and service. Thank you. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"My Business stay from home"

3
28/11/2015

My stay was awesome and i did love the are but No complimentary water coffee or breakfast i wish i could say my stay consisted of those i had to pay out of pocket and i was away from home. I hope the next time stay it will be different

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for your feedback. We are pleased that you enjoyed your stay. In regards to complimentary items, there is free coffee available in your room. We provide a coffee pot with coffee for all of our guests. Also next time, you may want to make a reservation with the Breakfast inclusive price. A coupon is given to you upon check in which you may redeem at the Junction Restaurant for breakfast. The rate you chose was the non inclusive breakfast rate. Thank you. Regards, Kimberly Guest Relations Manager

"Nice Clean Hotel"

5
27/11/2015

Stayed at this Best Western in the Canyon de Chelly area. Was pleasantly surprised. The rooms are cozy and very clean. I have stayed hear before and am always pleased. This time of year is very cold so make sure you bring a coat. I am told season is March on. I was here for business. Chinle is a small town. I was impressed by the internet at this hotel as I travel in the Northern area of the state and internet is fair in most areas but this hotel on the REZ had a good connection. As I mentioned the rooms are clean. The bathroom I had in my room appeared to be recently remodeled. There is a restaurant on site called the Junction that serves good food. They seem to have something for everyone on the menu. I am told it is a favorite of the locals. The food is always good. I have stayed at one other hotel in town and came to the Best Western. The employees are friendly.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for taking the time to submit your review in regards to your stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. We were delighted to hear that you enjoyed your stay at our property. Thank you for the many compliments on the Best Western Canyon de Chelly Inn and our on site Junction Restaurant. Thanks for also choosing to stay at our property upon your return visit to Chinle. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Clean and friendly"

4
24/11/2015

I'd stayed here before a few years ago and had had plesant memories, so this time when we came to Chinle we checked for vacancies here first - feeling this should not be a proiblem, since it was mid-November. A few minutes later we had been efficiently booked into an upstairs room. It featured one king -which was a bit of a surprise, as I had not been aware of the fact i was getting a room for us with one bed only. Well, it didn't matter. There was ample space between the walls and furniture, with a dcent-sized fridge, a chest of drawrs and totally new bathroom. There was also a coffee maker and a good TV set (which is always important for my husband). I also liked the table with the two chairs and the hanging space for clothes. Everything was clean and tidy. No complimentary breakfast, but there's an eatery right next door. The wifi workd very well. If we ever want to stay in Chinle again, we'll choose the Canyon de Chelly Inn Best Western agaun for sure.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased to hear after many years, that you decided to return to the Canyon de Chelly National Monument area for a visit and very pleased to hear that you chose to stay with the Best Western Canyon de Chelly Inn again. Thank you for your many compliments in regards to your stay at our property. We were delighted to receive your feedback on our improvements to the property. We have made many improvements to the property and are continuing to do so. Thank you for your compliments on our restroom renovations and our high speed internet. We also want to thank you for choosing to dine at the Junction Restaurant located next door to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Homemade Navajo Dishes and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Great Hotel!"

5
24/11/2015

The Canyon de Chelly Best Western, was indeed a great stay! The staff and local residences were very helpful and polite. Service was Fantastic! The rooms were very well serviced, no issues. The pool was very clean! Perhaps the cleanest pool I've ever seen compared to other Best Western hotels. The restaurant staff provided good service.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument in Chinle, AZ, on the Navajo Nation Reservation. We were delighted to hear that you enjoyed your stay with us. Thank you for your many compliments on our staff, service, amenities and accommodations. Thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Homemade Navajo Dishes and Pizza Hut Express. We thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Nice Stay"

5
24/11/2015

The older style motel is a two story and very well maintained. I have stayed here before and it is always a pleasant experience. The front desk staff is Navajo and very well trained and they are very polite. The rooms are simple but very clean with all of the necessary amenities. The internet is very good here. It has improved from over a year ago when I stayed here. There is a restaurant next door within walking distance that has very good food and you can get it to go. Nice hotel on the Navajo Reservation. There is a nice gift shop in the lobby and there is also complimentary business center. I used it as I needed to print and fax a document. The town of Chinle does not have allot to offer but the Canyon called Canyon de Chelly is awesome even this time of year being winter. Try to drive up to Monument Valley after you stay here. There are some awesome views up there.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for taking the time to submit your review in regards to your stay at our property. We were delighted to hear that you enjoyed your accommodations at the Best Western Canyon de Chelly Inn. Thank you for your many compliments on our staff, service and property. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Homemade Navajo Dishes and Pizza Hut Express. Please be safe in your travels. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Pleasant Stay"

5
20/11/2015

I always stay at the Best Western when in the Canyon de Chelly area. I frequent the area on business as well as visit family. The hotel is well maintained and clean. The Navajo Staff is always friendly and welcoming. There is a restaurant called the Junction located on site that serves very good food so you do not need to leave the property. I have always had good food and service. The menu is extensive. There are very few hotels to choose from. The Best Western has always been a good choice for me. There is also an indoor heated pool and on this stay I used the sauna for the first time since it was so cold outside.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations and stay. We thank you for your nice compliments. Thank you for also choosing to dine at the Junction Restaurant located on site, next door to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Homemade Navajo Dishes and Pizza Hut Express. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Enjoyed our Stay"

5
14/11/2015

We enjoyed our stay at Best Western. The staff was friendly. We will be staying at this location again in the future, as this location was convenient for us. The restaurant was a short walking distance with good food. Thank you.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ. We were pleased to hear that you enjoyed your stay at our hotel. Thank you for also choosing to dine at the Junction Restaurant located on site, serving Breakfast, Lunch, Dinner, Traditional Navajo and Pizza Hut Express. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Bad smell in the room"

2
12/11/2015

Older hotel, restaurant on site, beds were comfortable but we noticed an odor when we walked in, like freshner trying to cover up something. After having a shower, I found out what it was . . . urine smelling up the bedroom carpet. The toilet wasn't working well so I suspect it had overflowed at some point and flooded the area around the bathroom. That room should not have been in commission.

BWCanyondeChelly, Public Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear 3 RowdyGirls: I have checked with maintenance, housekeeping and management. We have no record of your stay nor do we have any reports or complaints for the month of October for the situation you described above. Regards, Kimberly Guest Relations Manager

"Great Service"

5
11/11/2015

It's always a pleasure staying here, the staff are great and always so kind to me, the rooms are clean, the restaurant staff always provides great service and excellent food. No complaints about this motel and location.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We appreciate you taking the time to submit your review in regards to your stay at the Best Western Canyon de Chelly Inn to Trip Advisor. We were delighted to hear that you enjoyed your stay with us. Warm regards, Kimberly Guest Relations Manager

"Good base for exploring Canyon de Chelly"

4
09/11/2015

Stayed here for one night to explore Canyon de Chelly. Staff very friendly and helpful on check in, we arrived early but we're able to book in and given directions for Canyon. Room spacious and comfortable. Onsite restaurant fine for our stay. Enjoyed indoor pool at this time of year. Excellent base if touring in this area.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest from United Kingdom: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your accommodations and stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. Thank you for also choosing to dine at our on site Junction Restaurant, a full service restaurant, serving Breakfast, lunch, Dinner, Homemade Traditional Navajo Dishes and Pizza Hut Express. Thank you for your many compliments on the Best Western Canyon de Chelly Inn and Junction Restaurant. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Older motel, good value"

4
04/11/2015

This is a well-maintained older motel, just minutes away from the entrance to Canyon de Chelly. Our room was clean, quiet & comfortable -- everything we needed. None of the places are particularly inexpensive in the Chinle area, but compared to competing hotels in the area we thought this one was a good value. Breakfast is not included, but a very nice restaurant (The Junction) is located just across the parking lot.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest from Minnesota: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We were delighted to hear that you enjoyed your accommodations and stay at the Best Western Canyon de Chelly Inn. Thank you for the nice compliments and feedback. We were also pleased to hear that you enjoyed the food and service at our on site full service Junction Restaurant located next to the Best Western Canyon de Chelly Inn for our guests convenience. The Junction restaurant serves Breakfast, Lunch, Dinner, Traditional Navajo and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Worst Best Western"

3
29/10/2015

Room was small, dark and straight out of the 50's. Bathroom also. When we got there early, I was turned away curtly with no offer to hold our bags, and told to come back later. We were so disappointed in the hotel, that we left after the 1st night and forfeited our 2nd night payment.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: We apologize that you did not enjoy your stay. I checked with management and the front desk and we did not receive a complaint from you. Management would have been happy to assist in whatever the issue was and help remedy it. In regards to the older building, you are on the Navajo Nation. Architecture and buildings are older. We are constantly updating but their are limitations. We just completed a renovation of all of the restrooms with new granite showers. We apologize that you did not like anything about the 3 Best Western's that you stayed at during your trip. Regards, Kimberly Guest Relations Manager

"Everything was Great"

5
27/10/2015

Restaurant was excellent, friendly, and very filling. Service just great. Our room clean and comfortable. Heater was nice and warm. New bathroom shower stalls & room spacious. Fresh. Front Desk very informative, gave great directions, friendly, appreciate the courtesy call, & express check out awesome... just left keys in room, receipt emailed to us. thank you again, hope to see you soon.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for submitting your feedback to Trip Advisor in regards to your stay at Best Western Canyon de Chelly Inn. We were pleased you enjoyed your stay. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"They went beyond for us!!!"

4
26/10/2015

We had a nice, clean room. Very comfortable. Roomy. And, very close to the entrance to Canyon de Chelly. The topper for us was that somehow our reservation had been made for the 21st and it was supposed to have been the 22nd. I had not noticed the discrepancy on my paperwork. Thus, after our day at the Canyon, when we arrived to check in at the motel, they had us down as a "no show" from the night before and had charged us for that night. However, these great people found a room for us AND did not charge us for the night we did stay. SUPER PEOPLE!!!

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest from Colorado: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We were delighted to receive your very nice Trip advisor feedback in regards to your stay at the Best Western Canyon de Chelly Inn. We were pleased to hear that you enjoyed your stay at our hotel. We were also very pleased to hear that the front desk was able to accommodate you on a different night that your confirmed reservation and that everything worked out O.K. It was our pleasure to have you as a guest. We hope that you had the time to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo and Pizza Hut Express. Thank you for your business Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Great Staff"

5
26/10/2015

The rooms at the Canyon De Chelly Best Western were new and clean, but the staff at the hotel and at the restaurant were what really made the experience delightful. I wholly recommend this hotel to others.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest from Bethesda: Thank you for taking the time to submit your feedback to Trip Advisor in regards to your stay at the Best Western Canyon de Chelly Inn. We were delighted to hear that you enjoyed your accommodations, stay and the staff at the Best Western Canyon de Chelly Inn. We also thank you for choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn for our guests convenience. Thank you for your nice compliments on the Junction Restaurant staff also. The Junction Restaurant is a full service restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo and Pizza Hut Express. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"A Good Plalce to Stay in Chinle"

4
22/10/2015

Lodging choices are very limited at Chinle. We have stayed (twice) only at the Best Western and have found it a pleasant experience. Check-in was easy and quick with staff being friendly and helpful. Our room was adequate with comfortable bed. The Best Western is conveniently located next to the Junction Restaurant which serves good food at reasonable prices. I might add that restaurants are also very limited at Chinle. The lobby features an excellent gift shop with quality items. There are Native American items of jewelry, pottery, and rugs. There is a good selection of books on Canyon de Chelly, the Southwest, Ancestral Puebloans, and Navajo people. The base price for the room is reasonable but by the time you pay Arizona tax, Navajo Nation tax (you are within the Navajo Nation), a Lodgers tax, and an Energy sur charge it does up the price. These charges came to $22.57 above the base price of our room. Be aware that you will pay the Navajo Nation tax anywhere you make a purchase within the Navajo Nation. They are their own government entity and levy taxes.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest from Delaware: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. Thank you for submitting your review to Trip Advisor in regards to your stay at the Best Western Canyon De Chelly Inn and dining experience at the Junction Restaurant located on property. We were delighted to hear that you enjoyed your accommodations and stay with us as well as being a return guest. Thank you for choosing to stay with us again. We appreciate your loyalty and your many nice compliments about the Best Western Canyon de Chelly Inn as well as our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo and Pizza Hut Express. Thank you for also explaining to future guests about the Navajo Nation taxes that we are mandated to collect. We greatly appreciate your business and hope to see you again someday soon. Please be safe in your travels. Take care. Warm regards, Kimberly Guest Relations Manager

"A solid value hotel"

4
21/10/2015

We had a nice big room, with a good bed and reasonable bathroom facilities. The staff were pleasant and efficient. The gift shop was the best we saw in Arizona hotels. The Junction restaurant on premises was ok

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We were pleased you enjoyed your stay. Thank you for the nice compliments on your room and stay. Thank you for also dining at the Junction Restaurant located on property serving Breakfast, Lunch, Dinner and Pizza Hut Express. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"More Expensive than most Best Westerns"

3
21/10/2015

Not many hotel choices in town so price was higher than usual and there is no free continental breakfast. Room was very smelly. Not sure if it was musty or if it used to be a smoking room, but the odor was offensive. Couldn't wait to leave in the morning. Water also had a distinctive odor, so didn't wash my hair and only took a quick shower. If I ever visit Canyon de Chelly again I think I would try the Holiday Inn.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located in Chinle, AZ, near the Canyon de Chelly National Monument. In regards to your comment on the water, the water in Chinle is well water and the local utility company NTUA services all businesses (all hotels and restaurants) as well as residential with the same water. I am not aware of any smell to the water. In regards to the musty smell, the Chinle area has been hit with many rain storms which could account for the dampness smell. We offer two different rates at the Best Western CDC of which one is a Breakfast inclusive in which you are given a coupon upon check in to redeem at our on site restaurant or we offer the non inclusive Breakfast price. The rate may seem higher as there are Navajo Nation Lodgers and Sales taxes as well as AZ State Sales taxes which we are mandated to collect for these entities. Thank you. Best regards, Kimberly Guest Relations Manager

"PICK ANOTHER PROPERTY"

1
20/10/2015

Brought a group of 32 people, and it was bad. Wasn't there for the property but for Canyon de Chelly which is beautiful. Will return to Canyon de Chelly but not to the Best Western. Restaurant is terrible, staff isn't friendly. Good location.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
To: Las Vegas Nevada Reviewer, We have received your review. I have checked into your comments and claims and are quite disappointed and confused as you were not even a guest with this group. We dealt with the Tour Guide who stayed at the property and also dined at the property. The G.M. and Restaurant Supervisor were told by the Tour Guide that their stay, service and meals were excellent. In fact, many of the guest's told the Supervisor that it was one of the best meals they had on the road. My understanding is that you were upset over not receiving your group folio via email when in fact, it was sent to you via an email address that you provided which later you told the G.M. that it was not working so to send it to a different email address of which she did. The G.M. had a long conversation with you to make sure that you received your folio and everything was O.K. which you assured her it was. Additionally we credited your account for a less amount as a courtesy on the day of the meals even though you did not abide by the contract time frame in calling in the confirmed final head count for your meal. We feel that we went above and beyond to meet your needs and that we were unfairly given a poor rating. We have many groups that come to this property each and every year and they are always pleased. Respectfully submitted, Kimberly Guest Relations Manager

"Best Western Chinle is GREAT!"

5
15/10/2015

Awesome, place to stay! :) I enjoyed the friendly hotel staff, the exercising room was great, I loved the canyon tours that are offered. I will be coming back to stay! I love the rooms can't ask for more because they provide all :)

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument. We were pleased to hear that you enjoyed your stay, accommodations and our friendly staff as well as your jeep tour to Canyon de Chelly. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Best Western - Chinle, Az"

5
12/10/2015

Great place to stay....super clean and very quiet..helpful staff. they want me to type some more, so here I go...lets see, what shall I say, oh heck I don't know....is this enough? I guess not only have 181 so far...so....I guess, a....

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We were pleased you enjoyed your stay and accommodations. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"Happy as usual with our Best Western stay!"

5
11/10/2015

We are big fans of the Best Western and this property did not disappoint. Clean; comfortable; good restaurant and helpful service. This hotel is also very conveniently located to exploring the surrounding area.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were delighted to hear that you enjoyed your stay with us. Thank you for taking the time to submit your feedback to Trip Advisor and thank you for your nice compliments in regards to your accommodations, amenities, stay and our friendly, helpful staff. We also appreciate you choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and Pizza Hut Express. We were pleased you enjoyed your dining experience. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Helpfull and Comfortable"

5
10/10/2015

The staff was helpful and efficient, property and rooms were clean and neat. I felt safe staying here. Staff at the restaurant were also kind and courteous, food was prepared and served promptly and enjoyable.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. We were pleased to hear that you enjoyed your accommodations, stay and our friendly and helpful staff. We thank you for also choosing to dine at the Junction Restaurant located next to the Best Western Canyon de Chelly Inn, serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and Pizza Hut Express. Thank you again. Warm regards, Kimberly Guest Relations Manager

"spectacular"

5
09/10/2015

I would visit this area and only stay at the Best Western Canyon de Chelly Inn. The rooms, staff, and amenities were awesome. I really enjoyed the local insight that they offered to make my trip even more special

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. Thank you for your nice feedback in regards to your stay. Please be safe in your travels. Best regards, Kimberly Guest Relations Manager

"only palce in town"

2
05/10/2015

wanted to see canyon de chilly, we belong to best western rewards so we thought we would take advantage of this hotel. we are seniors there were 3 in our group. I had reserved two king rooms on the ground floor. when we arrived they had been given away all they had left were two queens so we had to settle for those. the rooms were hot. the restaurant food was something to be desired . this property needs to have some good management.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn located near the Canyon de Chelly National Monument. We apologize that we did not meet your expectations and that you did not enjoy your stay. Thank you for your business. Warm regards, Kimberly Guest Relations Manager

"HOME AWAY FROM HOME"

5
05/10/2015

It is always great to stay at the Best Western in Chinle, AZ. Very welcoming and great staff to make you feel at home. The restaurant serves great food. My favorite breakfast entrée is the white house overlook burrito. Rooms are comfortable and clean. WIFI was fast as well. Always a great place to stay.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We thank you for taking the time to submit your review to Trip Advisor in regards to your stay. We were pleased to hear that you enjoyed your accommodations and stay. Thank you for also choosing to dine at our on site Junction Restaurant serving Breakfast, Lunch, Dinner, Traditional Navajo Dishes and Pizza Hut Express. Thank you again. Warm regards, Kimberly Guest Relations Manager

"Nice little motel"

5
04/10/2015

Outside its a motel style hotel..inside very clean and instead of bathtub you have a shower and it's all new. You will only find budget hotels in this town so this one will be just fine. Better don't go for dinner to Junction restaurant it's terrible..you are better off at Burger King. Believe me I try to avoid fast food restaurants ..

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn while visiting the Canyon de Chelly National Monument area. Thank you for your nice compliments on our hotel. Warm regards, Kimberly Guest Relations Manager

"Good value"

4
01/10/2015

Comfortable and clean room with subtle decoration using local artists. Firm beds, mini fridge and coffee maker at a relatively good price. Would stay again when visiting Canyon de Chelly. Unlike other hotels in the region, breakfast is not included.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate you taking the time to submit your review to Trip Advisor. We were pleased to hear that you enjoyed your stay and we thank you for your nice compliments. In regards to the no breakfast, we do offer a breakfast inclusive price as well as a non inclusive price. The guest may redeem their coupon at the Junction Restaurant, located conveniently on site, next to the Best Western Canyon de Chelly Inn. We offer two different rates as some of our guests prefer full service. Thank you for your business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager

"Enjoyable Stay"

5
01/10/2015

I always stay at Best Western Canyon De Chelly Inn when returning to this area for business. I have stayed here before and the staff is always friendly and helpful. My room is always clean and welcoming. The internet is free and very fast. The Junction Restaurant, located next to the hotel, has a good menu with tasty food and good service. The recent remodel of the restrooms are very nice.

BWCanyondeChelly, Guest Relations Manager at BEST WESTERN Canyon de Chelly Inn, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Canyon de Chelly Inn. We appreciate your loyalty to our brand and the Best Western Canyon de Chelly Inn. Thank you for your feedback and your nice compliments in regards to your accommodations, ammenities and stay at our property. We also thank you for choosing to dine at our on site Junction Restaurant. We were pleased to hear that you enjoyed your meal and service. Thank you for returning to stay with us and thank you for business. Please be safe in your travels. Warm regards, Kimberly Guest Relations Manager