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Best Western Plus Hawthorne Terrace Hotel, Chicago

3434 N Broadway Avenue, 60657-2516, Chicago, United States - See on a map
Best Western Plus Hawthorne Terrace Hotel - Welcome to the Best Western Plus Hawthorne Terrace Hotel. The Best Western Plus Hawthorne Terrace Hotel is ideally located in the center of Chicago. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Hawthorne Terrace, a one-of-a-kind boutique hotel experience at the center of one of Chicago's most popular neighborhoods, Lakeview East. As an integral part of this community, we make it our mission to integrate guests into the communal experience at every turn. Whether it's exploring the eclectic local dining scene, experiencing its vibrantly diverse nightlife, taking in a live concert or theatre, or stepping out to Northalsted just a block away, our staff is well equipped to point guests in the direction that suits them best. Located on bustling North Broadway, Hawthorne Terrace provides access to just about every activity available. A Cubs game or concert at Wrigley field are steps away, the nearby bike path beckons you to Chicago's beautiful lakefront, and shops line Broadway as far as the eye can see selling everything from epicurean delights, one-of-a-kind textiles and home goods, to puppy couture and more. Lakeview East is also home to some of Chicago's most beloved events for locals and visitors alike - from the Lakeview East Festival of the Arts in the fall, the Gay Pride Parade (one of the largest in the nation) every June, to NorthHalsted Market Days and for those who want to find themselves downtown, a quick walk to The Chicago 'L' is all it takes. At Hawthorne Terrace you'll have an array of room types to from which to choose - From King and Queen rooms and suites to our Annex building featuring unique two-bedroom lofts with fully equipped kitchenettes, living area, rain showers, and more. You can also enjoy our fully equipped fitness center, sauna, and whirlpool jacuzzi. When you stay at Hawthorne Terrace, you become a part of our community, which is why we like to say - Live. Play. Stay. Like a Local.

Best Western Plus

Hawthorne Terrace Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1337 guest reviews
NOTE ISSUED
Excellent
777
Very Good
392
Average
95
Poor
43
Terrible
30
REFER TO NOTICE
Business Business
169
Couples Couples
318
Family Family
452
Friends getaway Friends getaway
147
Solo travel Solo travel
124
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Location, Comfy Bed"

5
BarbaraM979, Coppell, Texas 16/04/2022

After much research we decided on the Best Western Hawthorne for our 3 day weekend in Chicago. Great boutique hotel in a great location of restaurants and shops. Easy safe walking. CVS and Mariano's within a few blocks. Clean, comfortable, very friendly staff. Rhonda the front end manager was super friendly and helpful. Thank you Rhonda!! We were able to get early check in which was awesome and we so appreciated! Check out is 11am, and our flight was in the evening, and we were able to leave our luggage until ready to go to the airport. We will definitely stay here again when visiting Chicago!!

"Cubs game"

5
kellyjarnagin, Chandler, Indiana 15/04/2022

Great location, breakfast, quaint ,near grocery, has fridge ,micro , I felt 235 a night was a bit pricey for this hotel , but the staff was great and close to Wrigley and walking distance to many attractions or food and drink.

"Great LBGTQ Lake View East Location"

5
Archie H, Washington DC, District of Columbia 07/04/2022

Friendly, clean, great internet ... Even Alexa in the room. Close to Wrigleyville and Lake Shore Drive, this hotel is also surrounded by eateries, bakeries and very close to Boystown. Staff is friendly, knowledgeable, helpful and down-to-earth.

"Stay weekly"

5
Diane W, Derbyshire, United Kingdom 07/04/2022

I have been staying at this hotel on a weekly basis for over a year now. The location is great, the rooms are clean and comfortable and I always get a good nights sleep (I stay during the week so cannot speak to weekends). Even if I am not traveling to Chicago for business, I really like this location, many neighborhood restaurants nearby, easy access to the Wrigleyville area, Boystown, the lake, the zoo, and short Uber to downtown.

"Definitely needs a refresh"

2
Jeremy P, Alexandria 06/04/2022

The Best Western Hawthorne Terrace is a great location in Wrigleyville, but that's all that it really has going for it. For the price point, the rooms are very rough and the entire property could use a serious refresh. The rooms are dated and showing obvious signs of wear and tear (holes in the carpeting, chipped tiles in the bathrooms; etc)

""A lot of Drunk People come in the Lobby at night". The night clerk told me."

1
User 04/04/2022

The time is 4:30 am. April 3rd 2022 I woke up early this morning and didn't want to disturb my wife's sleep so I grabbed my laptop and went to the lobby for somewhere to read. When arriving there I was greeted by the desk clerk asking " Can I help you"? I asked if I could get a cup of coffee and read in their lobby, she then told me "You can not be in the lobby because it is closed". The reason the desk person gave me was "There are a lot of drunk people that come in to the lobby at night so that is why it is closed, it opens at 5am". I was upset by this as I told her while she continued saying "The owners watch these cameras and I will get into trouble". I spent the next half hour sitting in the hallway outside my room waiting to be allowed in the lobby and to get a cup of coffee. Why do they allow Drunks in there lobby and not there guests??? And what about that 24 hour coffee they advertise??? Needless to say we will not be staying at the Best Western Plus Hawthorne Terrace Hotel ever again. One side note: The clerk had a cold/ flu or ??? and was coughing while wearing her mask round her chin, not what I call sanitary.

"Pleasant Stay"

5
User 02/04/2022

The hotel is at a convenient location, lots of life around, close to bus stations and red line. We felt safe to walk from the stations to the hotel at night. The staff there are attentive, the only hotel indeed arranged me a quiet room per I requested. Breakfast is also fine with quality choices. Room is clean, spacious and comfortable. By the way, next to the parking lot, there is a construction going on, they do started pretty early, and a bit annoying.

"Broadway stay"

5
kalmgren, Saint Louis, Missouri 26/03/2022

Hotel represents the area well. Ivy walls and squeezed in where you would least expect it. Great parking access from the street and great location to walk to shops, entertainment, food and Wrigley. Helpful, kind staff to greet and help out during your stay.

"Amazing staff, very quiet room!"

5
rossberk, Ames, Iowa 23/03/2022

All staff members encountered were friendly and welcoming. Was on main floor and was pleasantly surprised how quiet my room was, less noise than my condo!! I would recommend this location to anyone traveling for business or pleasure!

"Clean, Quiet and Comfortable"

5
User 25/02/2022

Just a short visit, but was nice to have a clean and well-appointed room. Great value for the money. Reservation process was easy. Room was convenient to transportation. Parking was available and it was near the hotel, so that was an added bonus.

"Clean and convenient"

5
User 20/02/2022

We stayed one night here, and it was perfect. The room and property were very clean, and the staff was very friendly. Parking could not have been better, unless it was covered, as it was steps from the front door and easy in and out. The location is excellent for anything you want to do on the north end of Chicago. We did not have plans to do anything downtown, though the location was good for getting to public transport. Easy to walk to anything you might need. Good value for our needs.

"Perfect from beginning to end!"

5
nurseanna916, New Haven, Missouri 14/02/2022

We came up for the weekend to see a show at the Briar street theatre. We were running late- front desk was more than accommodating. We walked to where we needed to go. The water is approx 2 blocks in the opposite direction. Place was clean, people were friendly. You get what you pay for… I will definitely be going back here!!!

"Night in Chicago"

4
sunnyday137, McFarland, Wisconsin 13/02/2022

Staff was very friendly. We ate at the Mexican restaurant next to the hotel. The food was very good. Parking us bext to the hotel and is $33.00 per day. The rooms were clean and the front desk girl (I forgot her name) was super nice and helpful. Would definitely stay at this hotel again.

"Love this hotel!"

5
User 04/02/2022

I always stay at this hotel when going out in Boystown. I love it! Great staff, location and rooms. The front "garden" is gorgeous year round and the rooms are always clean. The parking is in an open lot right next to the hotel, which isn't the best but one cannot expect anything better based on the hotel's location.

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Super comfy plush beds beautiful classic charm inside hotel and it's just steps away from boystown. Gay friendly/chill !"

5
837brandonr, Decatur, Illinois 04/02/2022

Great room/ great location This hotel has it all classic charm with a clean modern makeover beautiful rooms super comfy plush beds! Really nice bathroom ours had a Jacuzzi tub. Great location and super gay friendly lots of gays were staying here and next-door and in the immediate area! But I will say don't wake up/or set an alarm for the breakfast -sleep in and go have brunch somewhere else. Cheap airplane OJ cheap breakfast sandwiches, cinnamon rolls muffins coffee were about it!

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good personel, pricey parking, facilities layout to improve"

3
LexusF, New York, New York, United States 31/01/2022

Parking is 30$, the facilty layout is not the best: no ramp for heavy luggage, you have to use stairs to get to the reception desk. Then you have to go out, walk and use stairs to get to your building (it was 20 degrees). When looking for parking, I called the hotel number, nobody answered. Other than that, everyting was ok. Room is small but clean, bathroom is ok. The personel is very nice.

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent Location/Staff/Rooms"

5
Gail5665, Des Moines, Iowa 19/01/2022

We always stay at this hotel when we travel to Chicago. Very close to Wrigley, Lake Michigan, Southport shopping and many restaurants. The hotel staff is kind and accommodating. We love the rooms. Very spacious and we consider the beds comfortable.

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Lake View Chicago 2022"

5
DebWH23, Cincinnati, Ohio 11/01/2022

I was very pleased with my 3 night stay in the Best Western Hawthorne Terrace location. This hotel is conveniently located in the middle of countless shops, restaurants and bars. I especially appreciated the parking in the adjacent lot. I was able to get a discounted rate because it's January. I would probably not stay here when rates are much higher because I am frugal.

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Frequent visitor"

5
User 07/01/2022

I have been in the middle of a move from Chicago back to home, Hawthorne Terrace has been my home away from home during this difficult time. Not only do I feel at home there but my dogs do too! They are kind and professional. The breakfast is delicious to boot.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good Location - Not Great Sleep"

3
Neal M, Jersey City, New Jersey 03/01/2022

This hotel is a very nice out of downtown location. My biggest issue was an inability to sleep for two basic reasons - one of which was the room location. I was assigned Room 105. Unfortunately the room is located very close to both an elevator and the room where guests gather breakfast. As one who needs quiet when I sleep - this was the wrong room for me. To be fair, I did not request to change rooms after the first night - so I may have had the opportunity to change rooms. In addition to the morning noise issue, the room has inside shutters rather than room darkening drapery.. Again... I can't sleep with light coming in - so I'm not sure if a different room would have allowed better light blackout. Other than the sleeping issues - I liked this place. It was clean and comfortable and the desk people were nice.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A nice pleasant place to stay."

5
User 28/12/2021

The hotel accommodations were excellent, staff was pleasant and the appearance was quaint and attractive when arriving. It is located in a nice neighborhood with easy access to restaurants and shops and convenient parking. Excellent value.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Couldn't be more perfect!"

5
kimleonard2013, Charleston, South Carolina 13/12/2021

Cute and comfy hotel nestled in the perfect little area! So close to Wrigley field, shopping, and lots of food options! Grocery store super close and short walk to the CTA red line station that heads downtown. We had the best time!!! Also the room itself was spectacular! Lots of natural light coming into the windows, jacuzzi tub was a life saver on the cold days.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"What we needed"

4
CultureVulture60657, Chicago, Illinois 08/12/2021

We live in the same neighborhood as the hotel. We decided to stay for 2 nights while having work done in our home (plaster dust all over!). Check-in was quick, we got our keys and dropped our luggage in the room. It was larger than I expected with a sitting area separated from the beds by an arched wall. The room was spotless and the TV remote had been sanitized. The room was equipped with a Keurig coffee maker, mini-frig, Alexa, 2 TVs, reading lights over the beds, a safe in the closet and a good walk-in shower. They had free wi-fi. The room decor was a bit dreary: dark wood furniture and neutral but dull colors. The lamps were a bit odd with shades that were either too big or too small for their bases. There were plenty of outlets for charging electronic devices. The beds were comfortable. We walked over to the hotel around 9 pm each night from our home. There were quite a few people out on the streets at that hour, so we felt quite safe. We did not have their free breakfast. We looked in, though, and saw that the food is set out in a narrow L-shaped area adjacent to the lobby. The set-up is unfortunate during COVID as it's hard to maintain any kind of social distancing there. There are a few tables in the lobby to eat at.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Location only good thing"

2
jsullivaoh, Toledo, Ohio 03/12/2021

Parking is $33 a night. Website says $25 but that excludes rax. Note construction next door and large trucks park wantonly in lot and will pin you in. Staff not real friendly. Not handicap friendly at all.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Stay away!"

1
Cleanfreak_hotelsnob, Kansas City, Missouri 28/11/2021

This hotel is conveniently located and looks like it may be charming on the outside—stay away! Noisy heaters and refrigerators even after moving rooms. The mattress near the window in room 204 was so saggy it should have been thrown out years ago. Between the mattress, the carts in the housekeeping area, elevator noise and inconvenient narrow hallway where breakfast was located and the unfriendly breakfast attendant who blocked the area daily during breakfast hours, we will not be back.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Wonderful Hotel & Great Staff"

5
NoDisplayNameThx, Chicago, Illinois 23/11/2021

It's a surprisingly modern hotel in the heart of lakeview. The staff did everything they could to make my stay as enjoyable as possible. The breakfast was more than I would have anticipated and was kept stocked the entire time.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Location - Excellent Service"

5
User 21/11/2021

Hotel service was excellent. The room was clean. Location was great. Parking was very convenient. Enjoyed the restaurants nearby. Easy walk to Wrigley made the trip even better. Will definitely stay here again.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A nice little gem in Boystown Chicago. Great stay!"

5
New_friends_GR, Grand Rapids, Michigan 10/11/2021

I had the opportunity to spend a Tuesday night at this hotel in October 2021. I absolutely loved it! My check-in process went smoothly, my room (#302) was clean and comfortable, and the location in the Boystown area was excellent. I loved the indoor hot tub, and I appreciated being able to use the business center computer for surfing the Internet. I can't speak to the breakfast because I ended up grabbing breakfast elsewhere on Wednesday morning, but I would gladly stay here again! I really enjoyed my stay.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"An exquisite find in the heart of Lakeview"

5
User 07/11/2021

This boutique hotel with its ample continental breakfast, is a comfortable refuge from all the trekking one does in Chicago. Close to excellent restaurants and transport options to visit all parts of Chicago. Highly recommend.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Exceptional Value"

5
Leslee H, Grand Rapids 04/11/2021

The room amenities were fantastic. It came with a complete kitchen set up with a small stove and dishwasher. The bed was very comfortable. My only disappointment was that we were staying in the annex, which is a separate building; so to use the whirlpool, sauna, fitness equipment and to have breakfast meant going outside to the other building.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"do what you say you're going to do"

2
hallieneuman, Denver, Colorado 19/10/2021

hvac didn't work from the time I checked in. 3 nights. was not offered to change rooms. front desk man-bun said he'd open the window for me so the room would cool down while i was out. when I returned the thermostat and ac unit were still not working, window was closed and he didn't leave a msg/voicemail as to why he did not follow through. i was already disappointed that I completed the entire travel agent rewards program so that I could get the preferred industry rate. This property does not recognize of honor their own BW travel agent rewards program.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Absolutely Charming Property"

5
LuvToTravelx2, Washington, Utah 19/10/2021

Such a quaint Boutique hotel. The courtyard was festively decorated for Halloween - my favorite time of year! Reception and Breakfast Room staff were courteous. Rooms were very clean and gave you ample space for a “boutique” hotel. Parking can be “tight” as several cars were double parked. We walked everywhere so not a problem for us as the car stayed in same spot during entire stay. Lots of restaurants nearby, gorgeous tree lined streets, parks, harbors close by if you like to walk, run or sight-see. I definitely recommend this property.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Night get away"

5
ajpmadison, Madison, Wisconsin 10/10/2021

This is a nice clean hotel that is near boystown. Many restaurants and bars and clubs within walking distance so no Uber needed. It's nice that parking is self park on site and the price for parking is reasonable . Friendly staff made it a enjoyable stay.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Marathon"

3
ahrensj50, Story City, Iowa 09/10/2021

I would have stayed 3 nights but they more than doubled rate on weekend (price gouging) Unfriendly front desk (uncaring , uninviting) I was not aware of parking fees before check-in, & had no other options.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Great location but beds were uncomfortable"

3
User 02/10/2021

Loved the location near Wrigley and the price point. Staff was pleasant, helpful & efficient. The only problem was beds in the room with two double beds were in bad shape & needed to be replaced. For me that's important.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Awful hotel, awful staff"

1
User 01/10/2021

Manager is unhelpful, rude, and doesn't listen. Won't refund my $108 “security deposit” they charged because they can't find it in their system. My bank found three transactions from them and only two cleared. Still missing $100 and it's been over two weeks. The shower was broken, the staff doesn't care, and I paid the price of two nights for one. Be very wary of staying here.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Excellent stay in Chicago - Lakeview East neighborhood"

5
Abbie A, Chicago, Illinois 15/09/2021

This hotel is a small gem in the middle of a great Chicago neighborhood. It has a small courtyard in front of the ivy covered main building. So nice to sit with friends and enjoy the city. The rooms are good size and hardwood floors made nice change from the normal boring carpet. Staff was friendly and knowledgeable. Hotel and rooms were very clean. No restaurant/bar in the hotel, but plenty of nice places with in a block or two. Highly recommend this hotel.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434.

"Frequent visitor for work"

5
Diane W, Derbyshire, United Kingdom 09/09/2021

I stay at this hotel very regularly for work and have done so since March of this year. I have been so impressed by the friendly and very accommodating front desk staff. The hotel is always spotlessly clean. It may not be the most modern of hotels but it it one of the cleanest i have stayed at. Location is convenient to the lake and Wrigley with lots of nearby restaurants and bars (for those with the time to enjoy)

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"I LOVED this hotel"

5
rdykhuizen, West Jordan, Utah 27/08/2021

Everything was great! When I checked in, the front desk staff was great. When I checked out, the front desk staff was great! Breakfast is what you would expect at a Best Western and that's why I try to stay at Best Western's, because I know what to expect and I like it. This hotel is a little pricey, but it was in a convenient location for me. I WILL stay here again

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Civilized oasis in the city"

5
User 23/08/2021

This was a wonderful surprise in a great location. Just a short walk to Wrigley Field or the Lake, and a dozen good restaurants right out the door on Broadway. The hotel is in an older building but it's super-clean and tastefully decorated inside. Very pleasant patio out front with shade trees. It has all the charm of a boutique hotel but with the reliability and efficiency you'd expect from Best Western. Big thumbs up.

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Nice!"

5
susansU4338VT, Milwaukee, Wisconsin 17/08/2021

Very good experience. We went to a concert at Wrigley Field and staying here made it seemless with being able to park at the hotel and walk. Good food options within walking distance also. Will do it again

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Lots of space in a great location!"

5
User 02/08/2021

We were happy with the space in the room, and the location of this hotel! There are also many restaurants, coffee shops, and stores in walking distance. We paid to park in the adjacent lot which was convenient. Definitely will be back!

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Western review for Hawthorne Terrace Chicago, IL"

5
jrstoddard3, Chapel Hill, North Carolina 25/07/2021

The staff were accommodating and pleasant. The hotel was very clean!! It was nice having a refrigerator and microwave in the room. Complimentary bottles of water each day was nice! Location is great. We loved our stay!!

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Wonderful gem in a great Chicago neighborhood"

5
CBSommer, Culver City, California 19/07/2021

I was thrilled to find a room at this hotel when I was in Chicago in July to drop my son off for his first job post-college. It's in a great neighborhood; has a lovely patio; charming guestrooms; and a helpful, friendly staff. The only reason I may not return is that it can get very expensive at times during the summer, due to its proximity to Wrigley Field. But it is a gem of a hotel!

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Chicago"

5
User 19/07/2021

Awesome location. Close and convenient to shops and evening outings. Outside of building and courtyards were beautiful. Walking distance to bars and restaurants. Parking was not over charged and the hotel environment was overall clean.

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Disappointing. Overpriced."

2
Brian C, Chicago, Illinois 11/07/2021

For $500/night I expected more. My car was vandalized in the hotel parking lot ($7,000 in damage), and only then do they tell you that the lot is not part of the hotel property. At first hotel management seemed to be interested in helping by reviewing/providing the security camera footage for insurance purposes. After we checked out, they went silent and ignored my emails. The hotel did not have the decency to refund the parking fee of $35/night.

anna Chinchilla, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Great place to stay for a Cubs game"

5
Inspire64331051114, Bloomington, Minnesota 08/07/2021

Short walk to Wrigley Field and Lake Michigan. 2 King Bed suite like an cozy apartment living in neighborhood. Clean, modern, comfortable. Free breakfast. Rent bikes, enjoy coffee and donuts right outside your door. We would stay here again.

"A Hidden Gem in Chicago"

5
Lisa W, Mi 29/06/2021

I had to make a last minute reservation for a place to say. I am so glad this popped up. This is by far the nicest hotel I have stayed at near Loyola Chicago. You walk into a quaint garden area with tables and chairs for outdoor seating. Inside, the hotel is gorgeous and immaculately clean, Check-in was easy and the staff very friendly and accommodating. Our room was amazing. The seating area was perfect and the furniture extremely comfortable. The bed area had 2 sets of lights, one of which were small reading lights. Alexa was everywhere. The bathroom was spacious and the shower was unique. For the cost, this place is a steal. DEFINITELY will be staying here again!

"Beautiful Boutique Hotel"

5
User 25/06/2021

The Hawthorne is the perfect place for me to stay with my elderly Mom while visiting in Chicago. It's very close to my family's home and 2 great restaurants are right across the street. The parking lot adjacent to the building made is so convenient and well worth the charge. I have stayed here in the past and will be staying here eery time I need a nice place while visiting Chicago.

"STAY AWAY WORST PEOPLE!"

1
User 01/06/2021

I came to the city of Chicago looking to spend time with family on the Memorial Holiday Weekend. I would not recommend staying at the Best Western Hawthorn Terrace at all. Here are my reasonings why. When I first arrived I waited 30 minutes to check in and there was only one person in front of me. I just thought I needed to be patient and wait my turn, but my thought was this is not a good thing. I then asked if there was any places they would recommend to go get dinner around the hotel. The response I got was very rude and he said “Honey, you are in Chicago and there are tons of places to go to”. This was no help to me and I thought it was very rude. When I got into the hotel room, I noticed there was a whole front piece of the bath tub just falling off. I did not want to be picky but I thought this was very odd. I then a little later when to take a bath in said tub, and only maybe 2 of the jets that were in it were working properly. This is unacceptable considering the price that I was paying to stay in this room for one night. I then continued my night and went to see my family and go shopping. Then to my surprise, I had lost my car and house keys. This was very upsetting to me, as it was the one thing that I needed to be able to leave the hotel when the time came. Then here I am the next morning upon checkout. I am searching high and low for my keys and could not find them. I did what I needed to do and got all of my stuff out of the room. I told the front desk staff the situation that I was in and they were very rude AGAIN and failed to accommodate any needs that I had. I then got to my car that I could not get into. I put my luggage underneath my car so that I could go and find food somewhere and get my bearings on everything that was happening. I even retraced my steps of everywhere I had been the night before and unfortunately I was unable to locate my keys. I then go back to the hotel and told them the predicament that I was in. I asked several times if someone had turned in or found any keys. Every time that I asked them, I was looked at as if I was a crazy person. This is when I started to get very upset and panicky. I could not believe that anyone would not have compassion or offerings for more accommodations that I was willing to pay for. I even had mentioned that I may need to get a room for another night. This opportunity they had was completely ignored. I spent 7 hours after that trying to figure out what I could do, calling locksmiths or anyone that could help me get my car running. I then noticed while I was in my car that the same front desk people were coming out to check for people that had proper parking paperwork in their cars. I just had a feeling that this was bad. In the end, I had a good friend of mine that was coming to drive my spare keys to me from over 3 hours away. I had to wait an entire 9 hours by my car in that parking lot, and throughout the day going to different stores of businesses just to get food, go to the bathroom etc. I can't believe I was not even offered to be able to sit in the lobby, use the bathroom, offered a room that I WOULD have paid for. I paid $363 for the room through Expeidia, which I thought was high, but was willing to pay this because it seemed like such a nice place and location wise worked well for me. After I returned home (FINALLY) and checked my bank account online, I was VERY upset to see additional charges form the hotel. Charges that I was NOT notified about or have any receipt for. All in all, I would NOT EVER recommend this hotel based on all of the above, but most of all the customer service (or evidently lack thereof). If I was to put myself in their shoes and had someone desperately looking for help, I would NEVER treat anyone that way. I hope this hotel, their management and their staff learn from this. I hope no one ever has to be treated this way when they are in an unfamiliar place, especially such a big city. The WORST experience with Best Western Hawthorne Terrace. I am still so very sick to my stomach writing this today but am so happy I was able to get through this thanks to my friend/family. To be clear, do not think anyone at this hotel cares about you or your stay while you are with them, very sad/disappointing/ heartless ☹

"Charming and Friendly"

4
Solarad, Columbus, Ohio 12/05/2021

We stayed three nights at this lovely hotel. Some parts are older, but in a charming way. For instance, there was a nice fireplace in the lobby with nearby chairs and sofa that made an appealing spot to enjoy coffee or read for a bit. Updates were done where it matters, like a modern walk-in shower and bathroom area. And I was impressed that there was a smart speaker in the room. We will definitely stay here again.

"Hotel Stay 5/2021"

4
TricaSte, Madison, Wisconsin 06/05/2021

The front desk staff was friendly and helpful. The room was clean and they mattress was very comfortable. I liked the solid surface flooring. Be careful in the shower - slippery tub! The television did not work well; the channels kept breaking up/pixelating. The hotel reloaded the channels but the problem continued without resolution. Was not fixed for our second night.

"Horrible Service"

1
User 06/05/2021

Checked in to property, was placed in room 215 that has toilet issues as well as a broken safe. Asked for assistance was ignored. Wrote email to General Manager tester early afternoon and still haven' heard one word or telephone call.

"Nice hotel, great location"

4
User 29/04/2021

Very nice small hotel that was close to many amenities. I could leave my car in the lot and walk to many places. And the rate of the lot was great and included in and out privileges, which in Chicago are getting harder and harder to find. I had read some reviews saying the room decor was outdated and bad, but my room was very up-to-date and looked to be recently renovated. I will definitely stay here again

"Great Location, Loud and Small Beds"

3
scorpio5, Chicago, Illinois 21/04/2021

So stayed in 306 this past weekend with 2 friends. These are double beds, so a bit cozy....if ya know what I mean. Our room was nicely appointed and would have been OK if there were 2 people in it in my opinion...our fault, you aught to know. The walls (?) or ceiling are thin thin thin. Noise from somewhere kept us up both nights. It seemed to be from directly above us. Super stompy. Like not sure—at first it was the footsteps, then seemed like voices or a TV? We did talk to the front desk the 2nd night, but they really couldn't find the issue. Great location, might stay here but bring melatonin. And adjoining rooms!

"Floors caving in & UNPROFESSIONAL manager"

1
Iris S, Waterford, Michigan 04/04/2021

I booked a king suite for $240. I was told it was a double king suite before I paid. When I arrived they gave me my room key and told me I would be in a different building next door. I brought all of my luggage and pets to my room, and when I arrived I noticed I was given a room with only one bed. It wasn't really a big deal to me because I only needed one. While unpacking I almost fell through the floor! I am only 170 lbs for reference. Many floor boards were caving in and they were cracking and bending far down when walked on. All they offered was my $25 parking fee to be credited back to my account for this issue. At midnight while walking to the bathroom the flooring scraped my foot. When I called a second time about this I was told there is nowhere for me to be moved to, and to call the manager in the morning. I stayed pretty still for the remainder of my stay, in fear it would get worse. This was not a good birthday getaway experience. When I called the manager she said she has no idea why the man at the desk did not take care of this for me, “because he use to be the GM, but that's another story” then laughed. Very unprofessional. I looked this hotels reviews up at this time. To my disbelief 8+ months ago guests reviewed the suite rooms saying there were cracking floor boards. The manager actually thought offering me 15% off of a smaller room for $239 would be good compensation for this. I didn't want to stay at this location any longer. When checking out, we told the manager how unsatisfied we were and she actually raised her voice in front of other guests, and gave us a thumbs up in response and said “have a nice day”. Very unprofessional manager when issues arrise.

"Great location, great staff"

5
User 20/03/2021

We love the hotel for their pet friendly amenity. Surprisingly, our pet felt at home, usually he's so anxious when we are in hotels during out travels. And another thing, location was really great, a lot of resto walking distance as in just around the hotel and SB is nearby. Great accommodating staffs. Great experience, we will definitely stay here in our next travels.

"My so called life"

5
nickvansetlak, Chicago, Illinois 06/02/2021

Please do! This place is the hotel in the historic neighborhood once known to Chicagoans as Boystown. It's perfectly placed in the Gayest area of the neighborhood. The hotel itself doesn't cater to gays as I've witnessed all types of people using the common areas and enjoying their breakfast. The two gentlemen that work at the front desk are what makes this place pop. They always go above and way beyond what a front desk agent or manager should be in my eyes. They are part of the reason I enjoy staying there.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Over priced "

2
matthewchicago88, Chicago, Illinois 15/08/2020

This hotel isn't the worst but for the price it should be a lot better. The beds are terrible, sleeping on the floor would be more comfortable. Rooms aren't very clean and all the sinks are clogged. The nastiest thing is that all 3 rooms I stayed in last week had mold everywhere in the bathroom.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Visiting Chicago"

5
DaveandLorri, Opelika, Alabama 03/08/2020

This hotel Best Western Plus Hawthorne Terrace was outstanding the customer service is outstanding, the room was bigger then I thought it would be. The room was clean and comfortable. Great place to stay will stay there again if ever in Chicago it is in a great location.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Boys Town / Lakeview Area Best Western Plus"

5
Lisa W, Golden, United States 27/07/2020

Stayed for a week while our daughter was recovering from surgery at Advocate Masonic. It was a very nice place - clean, friendly and walking distance to the hospital and so many great restaurants and shops. It had all the amenities we neeeded.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"VISITING WRIGLEYVILLE IN COMFORT"

5
michaellG5597BJ, Chesapeake, Virginia 17/07/2020

My family took our first trip since the pandemic started just over one week ago. The occasion for this trip was to visit my son, his wife and our first grandchild (Enzo Michael) just over 3 months after he was born. Ordinarily we would have been in Chicago within a few days of Enzo's birth but few things are normal as of now, the fifth month of COVID-19. Typically we fly to Chicago but this trip we took a 14 hour car ride to keep us in a safety bubble away from passengers and other travelers who could be carrying the virus. All in all, except for I-70 West in Indiana, our drive was very enjoyable. We had our sights set on the Hotel Zachary across from Wrigley Field as we really enjoyed our stay there when we were in Chicago last fall but the hotel is still closed due to COVID-19. I spent several hours exhaustively looking for alternate hotels and finally settled on the Best Western Hawthorne and my wife and I are absolutely delighted that we did! The Best Western offered us an early check in before 1100 am ($25 charge) but it was a wise decision as we were also upgraded to a suite and it was a gem of a deal! We had 2 queen beds in 2 rooms along with a kitchenette and sitting area! Very clean, exceptionally cool in the 90 degree plus Chicago temperatures and the wooden shutters kept our rooms favorably darkened allowing us to sleep in to our hearts content. Very close to Jewels Grocery store to stock the kitchen and a flawless living environment. We will now plan on staying at the Best Western Hawthorn as our preferred hotel when in Chicago and Hotel Zachary in 2nd place. It's very clean, very modern, hospitable with easy access to free parking, pubs, eateries etc. All that can be asked for when on a Chicago vacation!!

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Apologies that you missed it but there is an actual ramp near the bottom entrance, by the front door for guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"July 4th weekend"

5
bornnuk9, Macomb, Illinois 07/07/2020

We were greeted warmly by the check in staff upon arrival. They explained clearly the protocol of staying at the hotel during the pandemic and apologized for the fact that no breakfast would be served. We had problems with the TV not receiving a signal but it was rectified after notifying the staff on duty. The only major issue for us was the pillows. Very soft and offered no support. Next time we stay we will know to bring our own.

Anna Argudo, Other at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Apologies that you missed it but there is an actual ramp near the bottom entrance, by the front door for guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Hard to recommend this property"

2
emilyjh3333, Chicago, Illinois 12/06/2020

While it's in a great location and the service representatives at the desk seem like lovely people - it's really hard to recommend this property after a guest of mine stayed here. He found blood stains on his sheets, the coffee maker in the room was broken, he said other guests in the hotel were extremely loud and rowdy, and when he was told there was "breakfast" he was offered a bag with a banana, granola bar, and a drink that didn't quite pass as orange juice. Guest services did not appear to be empowered to adequately respond to his complaints. Overall, it was embarrassing to put a guest up here - and for the price (especially during an off-time) I was surprised to hear how many issues he encountered.

Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 773-244-3434.

"Nice location and hotel"

5
User 20/03/2020

Very convenient location for me in the middle of Lincoln Park neighborhood. Close to great restaurants, stores, and public transit. Charming historic building and would definitely stay here again.....

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Apologies that you missed it but there is an actual ramp near the bottom entrance, by the front door for guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Fabulous staff"

5
43states31countries, Los Angeles, California 17/03/2020

I can't say enough good things about how helpful the staff was. There were issues with the reservation of our own making. GM Abdiel straightened it out for us without a glitch. Because of the COVID19 shutdown, we left town early. They couldn't have been more accommodating. This was the perfect location for us for the family event we were attending nearby. It is on the Northside. I saw and used 2 entries to the front desk lobby; neither looked ADA compliant

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Apologies that you missed it but there is an actual ramp near the bottom entrance, by the front door for guests. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Chicago vacation"

4
Steve W, Piqua, Ohio, United States 17/03/2020

This is a nice hotel just didn't think I would have to pay for parking,there is no pool if you have kids. This is a beautiful place nice neighborhood minutes away from Wrigley Field (walking) just a few minor problems

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Unfortunately, there is no free parking in Chicago and if you go more into downtown, parking is upwards to $70 overnight. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Weekend trip"

4
User 09/03/2020

Very close and convenient for our places of interest. Quiet hotel and rooms. Can park the car and basically walk to everything on our plan. Bed and bathroom were comfortable and clean. Nice water pressure in shower

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Solid stay, with challenges"

3
JLS300, Phoenix 02/03/2020

Second time at this hotel, always a solid choice. Reservation easy and quick. Arrived and checked in straight away and up to room. Hotel is in a great neighborhood full of restaurants, bars and shops. Love this area. Easy to get downtown (easy walk to the Red Line, or to LSD and the express bus). Room was large and well laid out with comfortable bed, desk and large TV on a cabinet. Closet contained needed iron, board and safe. Bathroom was fine with great towels and amenities. While there was good hot water, water pressure could have been better. Included breakfast included good selection of hot and cold items. Only seating area was lobby area, so be aware of that. Everyone I encountered was friendly and helpful. Check out was quick and easy. That said, there were some areas of improvement. TV worked for about 10 minutes, then never worked again over the 3 day stay. It was pixelating the entire time, no picture nor sound. Internet was extremely slow and spotty. I kept having to reconnect and resign in repeatedly which made any work impossible. Room was near the front of the hotel on the second floor (just over the lobby and check in desk actually) so near the elevator. Hallway noise including elevator beeping was heard all day/night. All in all a good stay and would consider the property next time in Chicago due to location and comfort only. Hope they can work on the other minor challenges.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Amazing experience "

5
Miket1988, Mount Pleasant, South Carolina 29/02/2020

I used to live right across the street from this hotel, so it was my first choice when I wanted to visit! The hotel was clean and in a great area, and the staff went above and beyond! We loved our stay

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Rave Review from a Repeat Customer"

4
User 28/02/2020

This was our second stay within a month. The staff is well trained, courteous, and friendly. All requests and special needs were handled quickly and efficiently The facilities were quiet, comfortable and very well maintained. Minor items I observed (but did not report due their insignificance) needing repair on the first visit had been attended to three weeks later. I intend on returning as a guest in the future.

Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Hotel Experience"

5
User 24/02/2020

We were very happy with this hotel. Newly remodeled, great shower, clean, great bed, friendly, helpful staff. The breakfast could have been better but it was free so for something fast I couldn't complain too much.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A very nice place to stay."

5
bruce49745, Hessel, Michigan 23/02/2020

The location is very good for persons who wish to visit North Halsted Street and Broadway's store, restaurants and other attractions; the parking garage next door is much appreciated. Broadway is quieter than Halsted. I slept a solid 8 hours in a very comfortable bed, enjoyed a good shower and a tasty breakfast. I hope to enjoy this hotel again soon.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Winter weekend"

5
User 17/02/2020

This hotel is a hidden gem in the Lakeview area of Chicago. The desk staff is very friendly and helpful. The rooms are attractive and spotless. The complimentary breakfast was a treat with amazing cinnamon rolls!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best choice for a North Chicago Hotel"

5
astronomer1, Norman, OK 14/02/2020

We have stayed at the Best Western Hawthorne Suites a number of times. Being close to our son when we visit Chicago, we wouldn't stay anywhere else. We love the neighborhood! We can use the buses to get anywhere in the city, including the express 146 to the Loop. The Broadway bus runs late into the night and the L stations are nearby as well. The hotel is well run, breakfast has many choices, and the staff is great. They have parking but we never rent a car in Chicago. Public transportation is the way to go! The hotel is a short walk to the lake with its walking and bike paths, nature areas, and beaches.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"What a pleasant experience"

5
849beverlyh, Greenville, South Carolina 28/01/2020

It is rare that we have an extended stay in a hotel. This time was an exception. We never expected that our stay at the Hawthorne Hotel would be as amazing. From the accommodations, to the staff and even the breakfast, all far exceeded our expectations. We will definitely be back when we return to Chicago!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean and convenient"

4
493timothyl, Cincinnati, United States 27/01/2020

A two night stay while visiting relatives that live in Roscoe Village...so much more convenient and less expensive than staying downtown, especially with their unlimited in and out garage. Room was clean with comfortable linens and had new decor. Shower was fantastic. Staff was friendly and helpful.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Awesome stay"

5
932jimi, Chicago, Illinois 27/01/2020

love this place great breakfast. great location and huge room! veery nice staff and very clean.. i will be coming back here for sure when ever i am visiting the area. right in middle of east lakeview/ Boystown area

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great location and an amazing staff on site"

5
agtraveler2020, Chicago, Illinois 13/01/2020

Nice hotel and in a great location close to some popular spots for the north side of Chicago. The staff on site very friendly and welcoming to their guest. I usually don't do breakfast at hotels but if it anything like the way everything else was I am sure to say they offer good options for breakfast.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Musty and poorly ventilated"

2
User 12/01/2020

The staff at this hotel are friendly and lovely. They accommodated for an early check-in and were helpful at breakfast. I stayed for two nights and had difficulty breathing due to the poor ventilation in my room and throughout the hotel. As soon as you enter the lobby there is a musty smell. The bad smell continues in the hallways and was especially poor in my bedroom. The floors are carpeted and the furniture of the room is mostly vinyl so it is unclear where the smell is coming from. I left with a congested chest and nose. I worry for the longterm health of the staff.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Friendly staff, comfortable rooms"

4
MMcCubbing, Orillia, Canada 09/01/2020

The staff were friendly and took good care of us. The rooms were comfortable and well serviced. I did notice two things that did become slight annoyances during the stay, but not enough that I wouldn't come back again. The main issue was that the doors on our room seemed to be slightly crooked, preventing them from latching properly and sometimes causing them to hit or rub on the frame. This could lead to thinking you had shut and locked the door but it could still be opened. The more minor issue was that the wiring for the one light and the fan in the bathroom seemed to be switched around. The main light on the bathroom was on a timer and the exhaust fan on a switch instead of the other way around.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent"

5
User 31/12/2019

When in Chicago, my family and I have stayed at Hawthorne Terrace for many years. The rooms are truly comfortable and the location offers plenty to do. The staff is exceptional and remembers me each time I visit. Thanks again, Hawthorne Terrace!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Stay!"

5
Elliot H, New York City, New York 31/12/2019

This was my first visit to a Best Western Hotel and it was a very positive experience. I stayed at the hotel over a weekend with my wife and two kids. We stayed in a 2 King Suite. The room was large, modern and clean. There was a kitchen with a small fridge, a very nice bathroom and a living room-like area with a sofa and desk. The beds were comfortable and they even gave us extra duvets - a request that has often met with resistance at five star hotels. The staff were lovely. They all seemed to really care for the guests and were very professional. The front desk staff greeted us with a smile upon arrival and kept the smile through the entire visit. I also liked to see that they all seemed to help each other out as needed - teamwork! They serve a free breakfast with plenty of good food options. It was not fancy - but met all of my needs very well: cereal, yogurt, granola, breads and pastries, juice, and a few hot options. Many kids seemed to be enjoying the waffle maker. The cost was exceptionally good given all the above. Overall, a really perfect experience that exceeded all my expectations. I hope other Best Western Hotels are this good.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent Western"

5
jeffB6251DY, Fort Wayne, Indiana 24/12/2019

Great staff, room, location, parking! Large room, clean, loved the vinyl wood flooring. Perfect location for activities in boystown. Very pleasant staff. And inexpensive parking right next door with easy access.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Hidden Gem"

5
User 20/12/2019

Get location, great property, great service. Easy walk to the lake, or local town. Parking is super convenient and plenty of it. Nice to have hot coffee in the lobby all the time. Bed was great. Overall very charming hotel with very nice staff, will definitely be back and recommend to friends and family!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Don't waste your money"

2
User 10/12/2019

Horrible '"amenities". Loud, terrible sleep. Front desk left a lot to be desired. First check in attendant was cold and rude, over night was non existent. I called 3 timest the first night due to Xmas music blaring through the walls between midnight and 6 am The location, the exterior and the cleaning staff were all above par, but with so many other options (and having stayed at many nearby options in the opas) it was just a terrible stay.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great hotel"

5
User 09/12/2019

Came for a friend's Christmas party. Wonderful location. Super friendly staff. Room was spacious and clean. Wonderful breakfast. Loved walking around on Broadway. Everything you could want was there. I had a great time and Chicago was so fun. Gay friendly and tons of people walking dogs. I was in heaven.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Ellen"

5
User 09/12/2019

I stay at this hotel frequently. Everyone that works here is so nice and helpful. My only advice is make sure you aren't in a room close to the fitness center. The rooms close to it are across from the maintenance room and there is a lot of talking and activity there. If you like to return to your room for an afternoon siesta it's impossible to block out the noise. Otherwise this place is wonderful!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Hotel"

5
User 08/12/2019

Clean room, nice continental breakfast. They were still cleaning our room when we arrived, so that slowed things down a bit, but nothing awful. Kind staff! The room was very nice, and it's location is very convenient to where we needed to be and where we wanted to go. Only downside, no pool!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Comfortable within walking distance to boystown"

5
ricardob708, Hollywood, Florida 07/12/2019

Clean, quaint, right within walking distance to boystown with really good food options around. This place is basically two building plus a parking garage. The main building has a cute little patio as you walk in. Open the main doors and you take a couple of steps down to the reception area where the attendant checks you in, hands you ur room card and sends you on your way - no surprises here. Room 106 is supposed to come with a king size bed, looks more like a queen size so we requested a change. They sent us to what they call the annex. It is right next door - no connection inside so you have to walk right back out but it's no big deal. Anyways, the room was identical to the first one we were given, except this one did have a king size bed! Room was nice, with a nice bathroom. Spacious, nicely done in a modern contemporary feel. The bathroom has one of those rain type shower heads or if you prefer, you can use the handheld shower head. Go for the rain shower one. Water comes out with a good pressure too. When we stayed they were featuring citrus flavored shampoo and soap: yumm!! Left you feeling and smelling refreshed!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great stay with friendly staff"

5
User 03/12/2019

Great stay in one of the suites. Every possible convenience is within walking distance of the hotel. Restaurants, bars, grocery, cleaners, pizza, etc. Used Uber and super quick and cheap! $10 to downtown. Room was spacious, quiet and clean. We liked being out of downtown but only 10 minutes away. Nice safe neighborhood for walking and near the Lake.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Older but nicer!"

4
AlMarch, NW Washington Coast 02/12/2019

This is an older hotel in a very nice part of town, and by older, I mean that the building obviously has a grand History and is attractive. The interior (halls/carpets etc)does need a wee bit of updating, but is very clean and well-kept. The rooms are very comfortable. And the staff is just the best, very helpful! They made my stay easy and enjoyable. I was quite hungry and tired, they directed me to a place a very short walk nearby that had great (truly great) burgers and pub-brews. I would stay here again when I visit friends in Chicago.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Comfortable, clean and cozy hotel"

5
AbolAzm, Cairo, Egypt 25/11/2019

The hotel is cozy, clean and comfortable, location is close to public transportation, surrounded by eatery and basic needed shops. I enjoyed my 4 nights stay at this hotel and sure if I visit Chicago again I will choose same hotel.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A Modern Hotel With Excellent Amenities in a Great Location"

5
Gary C, Durham, North Carolina 22/11/2019

We were in the Chicago North Shore area for a wedding and this hotel was one of several that were recommended by the bride and groom who are full time residents in that area. It was definitely not cheap at $275 a night, however it was comparable to the other hotels and included a wonderful breakfast that had some variety every day along with the standard breakfast fare. There were some amazing Halloween decorations around the front entrance courtyard. We had asked for an early Check-in as we had early flights into Chicago. The excellent front desk staff were able to store our luggage so we could explore the neighborhood. There is a wonderful breakfast-bakery restaurant across the street called Ann Sather that we dined in for a late breakfast. When we returned, our rooms were ready for an 11:30 am Check-in. The rooms are very large and completely updated with modern furnishings and a large shower. There is a nice large screen TV, a microwave oven, a pod coffee machine and a refrigerator in the room with Wi Fi. The bed was comfortably firm with nice linens. The breakfast bar is located just behind the lobby and a small guest computer room that has a waffle maker, assorted muffins, a toaster for the bagels and English Muffins and a hot food bar that has sausage and omelets one day and bacon and fried eggs the next. There is a refrigerator with milk for the variety of cereals, yogurt, juices and some sharp cheese bars. There was excellent regular and decaf coffee with lids available for a go cup. There was one outstanding breakfast bar feature and that was Armando, who was like the Lobby Boy in the movie The Grand Budapest Hotel. He is everywhere and yet nowhere. It was surprising how Armando showed up with more baked muffins, English Muffins and Bread, more yogurt, juice, fruit, Waffle mix eggs, bacon, sausage etc. just as the supplies were running low, but were not out. I watched the breakfast bar area while waiting on family in the lobby and saw a flash of Armando dashing in and quickly assessing what was going to be needed and then returning with the food. Every hotel everywhere needs an Armando, who is one of the hardest working employees that I have ever seen!!!! The Bottom Line: The modern rooms, the wonderful breakfast bar and the hard working staff made for an excellent 2 night stay in a convenient location. There was one short term and one long term item that need some remediation. The straight walkway into the lobby takes you into a tough to open front door that is at the top of several curved steps inside with barely enough space to actually get your luggage into the door without falling down the stairs. We saw many customers struggle with this when it could easily be remedied with a sign out front that takes you down a curved sidewalk to the left that enters at the lobby level. This is the handicapped entrance, however it was not marked at all. We used this approach as did the other customers once they discovered it and were happy during our stay. The longer term issue would incorporate a small remodeling of the lobby by taking some space away from the office behind the front desk and moving the computer room there. Then open up the lobby to accommodate additional seating and tables for the guests. Overall these did not detract much from the wonderful visit in a well-run hotel with hard working staff that are customer focused in a convenient location and that is The Bottom Line.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Hotel in Lakeview Area"

4
jackie g, Saint Louis, Missouri 20/11/2019

Lovely hotel in Lakeview area. Nice room with large bathroom. Complimentary breakfast is also included. There is an additional charge for parking which is a bit steep. Hotel is within walking distance of several restaurants and coffee shops.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great FInd"

5
Peter C, Annapolis, United States 18/11/2019

This was a very well maintained hotel in a charming brick building in the heart of one of Chicago's close in neighborhoods. Great location -- easy walk to shops, restaurants, etc. Friendly staff and very clean accommodations.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Awesome hotel/apartment"

5
Julie P, raleigh, United States 14/11/2019

All of the perks of an AirBnB with the security and service of a trusted hotel brand. Loved the suite design and amenities. Had a complete small kitchen with dishes and cookware. Even has a dining table. Beds were comfortable and shower was excellent. Loved the hardwood floors instead of creepy/dirty feeling carpet.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great location and comfortable room"

5
psmith198, Chicago, Illinois 14/11/2019

Booked two nights in a deluxe king room with a jetted tub. The room was facing the front/street with quite a few windows and had a sofabed, chair, desk, microwave, refrigerator, and TV. The bathroom was very nice and had a shower/jetted tub combo big enough for myself to fit in comfortably (I'm 6'1"). My fiancé stayed with me and we both slept very well in the comfortable king bed. Breakfast was very nice, yet simple. Large choice of beverages, hot food, and wonderful cinnamon rolls from the Swedish restaurant nearby. I will definitely stay here again. Staff, however, should ask how a guest's stay was when they check-out so they can hear these wonderful comments in-person. The staff who did my check-out was on the phone and had them hold to take care of me and then resumed the call after I walked away, so they were probably busy.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Pleasant overall!!!"

5
cherbok, Parma, Ohio 10/11/2019

We have stayed at this location several times visiting our son who goes to DePaul University. It is located in a great area, with safe parking garage. Rooms in updated building are fantastic. Free breakfast offers both hot and cold options. Would highly recommend.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Delightful Friendly Hotel"

4
paulsF1068UB, Cala'n Porter, Spain 07/11/2019

On arrival we were happy to be checked in pretty quickly and staff were attentive and gave over information on bars & restaurants nearby Our room 302 was spacious , clean , tidy and the bed was extremely comfortable and we duly enjoyed the three night stay plus the breakfasts were good which included different hot dishes along with Cereals , Fruit & Coffee Overall this property is in a safe neighborhood which offers an abundance of Shops , Supermarkets and good choice of restaurants Would come back again on another visit

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great visit"

5
User 06/11/2019

We were upgraded to an extremely nice room 321. The decor was great. the bathroom as nice as our house. It was a very pleasant experience. I would definitely recommend the hotel and in particular the room 321.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Friendly staff and very comfortable beds"

4
TheresaG3, Cleveland, Ohio 05/11/2019

The beds and pillows in this hotel were the best I've ever had! I love the decor and the modern updates to the rooms.The location is perfect if you have family living in the Lakeview area of Chicago. There are so many restaurants and stores to visit.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great location"

5
J S, Palm Springs, California 29/10/2019

I enjoyed my stay here. It was my first time visiting Chicago. This hotel is professionally run, the staff are helpful and friendly. My suite was large, with two beds and a 'pull out' couch. The bed I used was comfortable. Nice kitchenette with fridge, coffee maker, and microwave. The bathroom was nice with a large shower (no tub). The suite was clean and everything in good working order. Room was quiet (328). The hotel is in a vibrant neighborhood. Many good restaurants in walking distance. Easy to get into downtown Chicago with nearby bus stops. The next time I visit Chicago, this will be the first hotel I consider.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"The very Best Western Hawthorne Terrace"

5
heleneg430, Toronto, Canada 28/10/2019

Exceptional service from all staff and outstanding value at the Best Western Hawthorne Terrace on N. Broadway in Chicago. We consider ourselves fortunate to have made this our go place when we visit Chicago.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Hotel rating inaccurate"

5
User 19/10/2019

Most travel sites rate this hotel at 2 ...I would give this a solid 3+. Comfort bed , new clean rooms ...fair breakfast, safe environment and lots of eating and entertaining opportunity. Definitely recommend..

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Cubs/Wrigley Field Trip"

5
Keith M, Tallassee, Alabama 09/10/2019

The hotel location was perfect for visiting Wrigley Field to take in a ballgame. We were able to walk back and forth from the stadium without any issues. To be honest, traffic was a nightmare around the stadium after the game, so walking was the best option. Parked at the hotel site for an additional $39 a night. Expensive, but they have the best location in reference to the park. The rooms were large and very clean. Staff was extremely nice and informative on local restaurants for dining options. Very safe and comfortable area. Would definitely stay here again when we attend another Cubs game.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Chicago location and price"

5
B8758XYdavidm, Madison, Wisconsin 08/10/2019

the hotel is very nice and I can't believe how reasonable the price was. There was parking right next door and the parking rate was fair. I also enjoyed that there are many restaurants and coffee shops right out the front door. I will definitely stay there again.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Reviews nailed it - a great choice"

5
Floridafunsun, Orlando, Florida 29/09/2019

Our daughter lives nearby and there really aren't a lot of choices...but this was a gem I found on Trip Advisor! So many eateries and shopping in walking distance! The staff was incredibly nice and accommodating!! My room was large and while there is no view, to find such a nice hotel for $150 / night in Chicago is awesome!! And the breakfast was great! I'll be back!!!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"nice staff, but like living in a cave"

3
wearyTraveller50, Boston, Massachusetts 25/09/2019

Staff was helpful - especially since we had to switch rooms due to toilet always refilling (nonstop). However each room, we had two were dark. The first faced the parking garage cement block wall (3'rd floor), the second, faced the front street but was covered with ivy. floors in his room were of some peeling veneer flooring. Also, I have to say, breakfast sucked: pre-made cheese egg folds and potatoes. also waffles. cereals and sugar overload pastries. for me no bueno.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice hotel but $$$"

4
oldertraveler2019, Lewisburg, Pennsylvania 22/09/2019

Hotel was very nice. Room was clean and the staff was very friendly. The hotel wa in a convenient location and close the Wrigley Field. The only complaint I have is the breakfast area was tight. Only one person at a time could put together a plate.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Outstanding!"

5
User 21/09/2019

The staff was very helpful and accommodating in every way! I would definitely recommend! It's in a great location that is safe and close to a lot of amenities. It is in walking distance to many shops and restaurants and the stadium.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"BW near Wrigley"

4
User 21/09/2019

Great location. Importnat things first; One block to the south is a SBux and Wrigley Field is about half mile to north. Lots of great dining options within walking distance of BW. Hotel itself is getting old but still works. Floor in my room needs repair, but not a show stopper. Hot tub was awesome and fitness equip, like most hotels, is outdated but doable. I recommend this BW and will visit again

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best hotel in Boys Town"

4
astronomer1, Norman, OK 11/09/2019

There are few hotel choices in this part of Chicago, and we have tried them all. The Best Western Hawthorne Terrace is the best. The location is perfect, near Wrigley Field, the Addison redline stop, both the Addison and Broadway buses, as well as the express bus to the Loop and museums along Lakeshore DR. There are many good restaurants and bars close by.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A gem of a hotel!"

5
User 11/09/2019

We stayed here two nights while attending a funeral in Chicago--a beautiful setting, a beautiful building, outstanding service! Our room was spacious, the linens and towels fresh and sparkling. The whole room was sparkling clean! Staff were friendly, helpful, polite--everything was first rate.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Visit for a Cubs game"

5
wardv35, Reading, United Kingdom 10/09/2019

Picked this hotel for its proximity to Wrigley Field so we could easily walk to a Cubs game and we would stay here again. Staff very friendly and helpful. Our room was great, comfortable and clean. Wi-Fi good. Lovely neighbourhood with lots of bars and restaurants. It is a way from the city - we weren't very organised in arranging things to and should have booked ahead - so we decided to walk into the city through Lincoln Park and then along Lake Michigan and through the centre to Millenium Park - it took a good 2 hours or so. We got an Uber back which was around $10. There are also buses and the Red Line is close to Wrigley Field.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Cute Area"

5
User 05/09/2019

This is a cute, clean hotel in a great location. I can't wait to return! It's really an apartment, and it's next to Wrigley, the El, bars and restaurants. We were able to park and walk everywhere, but the El station was nearby also, so we could have ventured into downtown, but the surrounding neighborhood had so many options, we chose not to.

Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Cubs Fans"

5
User 03/09/2019

My son and I came to watch the Cubs. We ate a nice breakfast every morning before we walked to Wrigley Field. It's an easy walk even for an old lady. We watched the game and then walked back. There are lots of good places to eat right around the hotel. We slept well in our rooms too, so we were ready to go the next morning.

Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Location perfect, room lovely, staff excellent!!!"

5
ColleenDi, Tucson, Arizona 02/09/2019

Because I am a light sleeper I requested the top floor. That was a mistake as the hum from the roof top air conditioner came through the wall that the bed was up against. SO after trying to take a short nap which didn't work I called the front desk. They were there in less than two minutes with three other rooms for me to check out. The one on the floor right below was perfect and a copy of the one we had been in. Staff was absolutely wonderful: cheerful, helpful and anxious to please. Breakfast was nice with lots of choices. Really a delightful experience. Although a bit on the pricey side my son lives within 1/2 mile from this hotel so it is convenient. This will be my go-to hotel along with an older one that is cheaper but is a tad bit further away.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Overcharged !"

2
Jeff_10526, Peoria, Illinois 13/08/2019

I was quoted a price for the room at $305 after discount, when I booked the room. I asked that a confirmation be emailed to me at that time, (which I never received). After I checked out, I asked for a printed receipt. That's when I saw the price was $395 for the night. When I asked about the price and discount, I was told "That is the price now WITH the discount". BEWARE IF YOU STAY AT THIS HOTEL! After taxes I was overcharged more than $100.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Worst Hotel Stay in a long time"

2
MusicMan615, Nashville, Tennessee 10/08/2019

My expectations for this stay were pretty high I guess based on the previous reviews here, But there were some big issues with my stay. The first issue I noticed was that it was impossible to regulate the HVAC. It was always too cold or too hot. I finally just had to turn it off one night to be able to sleep. Second, was that the internet was just "ok" and frequently would disconnect. Third was that the TV service was horrible. I could only get one of the major networks and then only after I called the front desk to find out there was a special combination for using the remote to enter the channel number. Just scrolling up and down through the channels didn't work. The last and biggest issue was that on the day before I checked out, I found a centipede crawling through my bed. I travel a lot for business and that was a first. A call to the front desk and they had maintenance up a couple of hours later to check it out. They also discounted my last night but I think that was the least they could have done. They should have offered to move me to a different room. The thoughts of that sight still creep me out. Breakfast was ok but was served in a VERY tiny space that I heard other guest complaining about. This hotel was so much potential with the location. Too bad the didn't live up to it.

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Anna Argudo General Manager

"Nice hotel, friendly staff, comfy rooms"

4
Peter G, Kitchener, Canada 07/08/2019

This property is built into an old building but has been renovated and is quite nice. No pool or restaurant, but serves an average free breakfast. The bathrooms are quite bright, and modern with a walk-in shower (no tub). We had an end unit with windows on two sides (no view but nice for air and light).

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Anna Argudo General Manager

"Very Nice Clean hotel "

5
72lacys, Indianapolis, Indiana 06/08/2019

Stayed here after a Cubs game. They were able to check us in about an hour early. The hotel lobby and courtyard is very cute and quaint. This hotel is about 10-15 minute walk to Wrigley field. Very convenient. Our room was very nice and clean it had wanted looked like original hardwood flooring. Breakfast was small but good. Cinnamon rolls were delicious!!

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Great Location Lakeview East"

5
User 29/07/2019

Wonderful location. We have stayed here several times and the staff members are always very kind and accomodating. Rooms are clean and well appointed. Good breakfast. Nice outdoor patio area for breakfast or drinks in the evening.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Solid Choice"

5
autozoner82, Rossville, Illinois 18/07/2019

So I recently stayed here for a Cubs game. I'm from out of town and did not want a huge hassel trying to find parking. There is a garage next door, and it's like a 10-15 minute walk to Wrigley Field. Nice neighborhood and check in and out was smooth. We will be coming back to this hotel again!

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Nice staff, good location"

4
User 05/07/2019

The staff was very pleasant throughout. The staff was always smiling and friendly. There were a few things off but overall it was a great experience. The hot breakfast options are minimal and breakfast was put away before the stated time one morning. Pillow and bed don't provide the support we are use to having.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice Stay with Neighborhood Style"

5
I6894TIscottb, Tampa, Florida 29/06/2019

Great location to be near all the fun things to do in Wrigleyville. The hotel has brownstone charm and makes you feel like you live there. Our room was nice, clean and well appointed. Staff was friendly and helpful. Gym and breakfast both good. We will stay here again in the future.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best area/Excellent service"

5
Yolanda J, Los Angeles, California 15/06/2019

Quaint boutique hotel in a eclectic “village” type neighborhood of Lake View East. Walking distance to all kinds of restaurants and shops. Comfy beds and excellent customer service. And the daily breakfast is delicious!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best Place to Stay in Chicago"

5
User 12/06/2019

This hotel is a great place to stay. Every time we come to Chicago to watch the Cubs play, we stay here. Very centrally located. Walking distance to Wrigley Field, restaurants, bars and shops. Very safe area and easy to get to from airport.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Chicago Vacation"

5
MarioE283, Montebello, California 10/06/2019

Best Western staff, Abdiel and Rhonda are fantastic and very friendly. I recommend this place for close proximity to downtown and Wrigley Field. This hotel was cozy, comfortable, safe, and in a warm and friendly neighborhood. We look forward to returning here again. All our tours start locations were very close to our hotel here.

Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"clean, friendly"

5
Beverly W, Marshalltown, United States 03/06/2019

Hawthorne has always been clean - friendly staff. love the location as being close to food, bars, lake. was disappointed that rates had been raised so much for Pride weekend. if not for that, it would have been terrific!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Outstanding Staff, Breakfast, and Location"

4
User 30/05/2019

We stayed for 5 nights recently and greatly appreciated the staff, especially Rhonda, for her willingness to find a solution to a noisy box spring issue. We easily moved rooms and enjoyed our stay! The breakfast was delicious, especially the cinnamon rolls, and although the self-serve area is small, if everyone has patience there are plenty of options for all. Adults, kids, no one will leave this breakfast hungry. The hot tub is large and hot, unlike some places where lukewarm passes for a hot tub. Only issue was the circuit breaker would trigger and a couple of evenings it wasn't hot. The room service staff was very friendly in the hallways, in fact all of the staff were quick to say hello and were warm/welcoming. One day room service was missed and we got back too late to have the room serviced but they quickly brought up clean towels and other items needed when called. Staff: 5 stars Location: 5 stars (close to Wrigley) Breakfast: 5 stars Box Springs in first room: 0 stars Second room: 4 stars and 100% improved box springs Hot Tub: 5 stars when working

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"HAHAHA Accessible room"

3
THEBRUCEC, West Chester, Pennsylvania 29/05/2019

You idiots should shoot your architect! and the city inspector who approved this "accessible" Room 327. A person in a wheelchair or a small mobility scooter can not enter this annex of rooms. by the time you activate the entrance"door lock" with your keycard and then get to the entrance door (because of having to back up on your mobility device) and travel toward the door it locks again. then into the elevator and up to the 3rd floor cramped lobby area. and to the room into the room is a HIGH threshold. the room was very nice in appearance. then to enter the "accessible bathroom" was an unbelievable experience. the bathroom threshold was like trying to jump a barrier to enter TOTALLY against ADA who the F approved this? IDIOTS that is who. first time i tried to enter the bathroom my scooter finally jumped it and I almost hit the glass shower "curtain". lucky for you, I knew how to adjust and was able to survive my extremely inaccessible environment. And with ADA 5 ft turning radius requirements, bath did not comply and why do you have a king size bed in a small room when persons in WC's need the additional room? great location, close to wrigley, but totally INACCESSIBLE... I demand a refund! BTW A cop[y of this will be sent to Chicago City inspectors.. FYI lucky for me AND YOU my son and people off the street helped me enter the entrance lobby. And tell me WHY you idiots do not have your front door on your annex "automatic"? BTW my background is 30 yrs of developing accessible housing. both your entrance doors can be automated and the annex door can be automated so when a person swipes their entrance card the door opens automatically WHICH will help people struggling with their luggage and obviously persons with disabilities.

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, I would like to personally ensure that there is no doubt that we appreciate your choice in choosing BWPHT, and the trust that goes along with this. We will share your constructive comments with our staff to demonstrate the importance of appreciating "every guest, every time". It will also enlighten our team to understand how very important they are with our guests, simply not enough to be a "nice hotel", but an overall "Guest experience". Please know that we strive to consistently achieve this, and in almost all cases do, however, We aren't immune to a slip here and there, and truly appreciate the time you have taken to advise us of such. We hope you will give us an opportunity in the future to show you that we take your comments to heart and have improved to win back your trust. Anna Argudo General Manager

"Nightmare in Chicago"

1
GoPlaces52665226216, Henderson, Nevada 25/05/2019

Had house centipede in bathroom as well as being double charged and the refusing to release $718 back to my account which stranded us in Iowa and they couldn't care less. We are not the first this has happened to as per YELP

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"BW Plus in Wrigleyville/Boystown is terrific!"

5
missmimi312, Chicago, Illinois 21/05/2019

I travel to Chicago for business several time per month and so happy I found this gem! The rooms are super clean, modern, and appointed with everything you need. The staff is aces - Anna is especially wonderful! Lots of street parking, tons of restaurants and bars, shops, etc in easy walking distance. Uber is about 10 min to the loop, red line is just a few minutes walk. The breakfast is a nice addition, too! Wrigley is right around the corner - the location could not be better, really. Yet - I still found it to be rather quiet, and very quaint. Love the vibe of old school Chicago in the renovated mansion turned hotel. This will be my go-to from now on!

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent stay, great location"

5
D3723PSmichellem, Elkhart, United States 20/05/2019

Really enjoyed the location. We walked to the lake shore and to Wrigleyville. The place was really nice and the room was really nice sized, especially since it wasn't even a suite. Bars and restaurants were within a block or two. The hot tub was great. The room decor was nice.

anna C, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Spring in Chicago"

5
tyaussy, San Francisco, California 18/05/2019

Delightful neighborhood hotel. Friendly, helpful staff, clean and comfortable rooms, nice breakfast, very pleasant front outdoor area. Many transportation options for sightseeing. Best of all, the location can't be beat!

anna C, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Place"

5
X9337GUkens, mpls, United States 14/05/2019

This is a very nice hotel located walking distance from many restaurants, and Wriggly Field. Lots of paid off street parking. would stay here again if going to another cubs game. Our room was very clean and had been updated recently.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great first experience in Chicago"

5
Esteban P, San Juan, Puerto Rico 01/05/2019

Stayed here for three nights in my first trip to Chicago (work related). Could no have picked a more perfect place. It includes a good breakfast, and if you are going to Wrigley Field, the stadium is just like a 13 minute walk away. There are a few restaurants near by, and Downtown is like 10-15 minutes away in car, depending on the traffic. The room was perfect, and you are in a area which is not noisy, so rest comes easy. The staff was very helpful. If you are looking for a budget stay, this is the place. Overall, I would stay here again in my next visit to Chicago.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Amazing!"

5
User 26/04/2019

This hotel is literally a hidden gem in a friendly, diverse, and vibrant area of Chicago. From the moment that I made my reservation, Abdiel established rapport and helped with me room selection and gave super helpful information about the area. At check in, super sweet Abdiel and Francis were so welcome and accommodating. I felt like I was walking into a family gathering. Francis later provided so much information about the neighborhood and was super responsive to any questions or needs that arose. Absolutely incredible customer service in a warm, comforting environment. In the morning, Suzy and I had good conversation and the breakfast staff were super patient in a tight serving space. I really can't say enough good about my experience! I will definitely return to this hotel, and I hope that Abdiel and Francis will be making tons more money, so they stay in the job when I return so that I can see them again. These guys should really be paid guides around the area. They are so fun and so knowledge and so super cute! Thanks guys, you are freaking incredible! And, yeah, Polly, but you probably know who I am! Best Western, you are rocking this location!

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon.

"Great stay!"

5
V5153UDgaryt, Cleveland, Ohio 23/04/2019

Really nice little hotel tucked away in a beautifully renovated old building. Great location. Gorgeous rooms. The only comment I could make is that the water pressure in the shower could be much better. To someone from a small town in Ohio, it was quite expensive, but is probably par for the course in a big city like Chicago.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Happy Easter!"

5
User 23/04/2019

BW Hawthorn is our go to place when visiting friends and family in the East Lakeview - Boystown neighborhoods. It's conveniently located, to restaurants, entertainment, transportation options, the lake and Wrigley field. We've stayed in all sizes of rooms. Each are comfortably appointed, with great amenities. Staff are always pleasant and helpful. Always a great bargain!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Walking distance to Wrigley"

5
Resort05573403404, Lincoln Park, Michigan 19/04/2019

Suite felt more like an apartment than a hotel room. Plenty of space for a family of four to six. Friendly staff. I recommend adding the parking option. We added the parking and it worked out great. We met a couple who checked in the next morning and their car was towed in the span of the ten minutes it took them to check in (they unknowingly parked in a private lot/space). This easily could have been us had we not purchased the parking in advance.

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Great Wrigley area location, friendly staff"

4
Ypsilanti_Steve, Ypsilanti, Michigan 17/04/2019

We were here for concert at the Riviera Theater (about 2 miles north), and choose the hotel because it was one of the closest to the venue. We were pleasantly surprised by the location and quality of the hotel. The front desk staff was very friendly. The free breakfast was decent. Walking distance to the lake and Wrigley Field. The heater was rather noisy, aside from that, no problems.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Cubs"

4
Steve J, Pensacola, Florida 13/04/2019

+ Location. Convenient to lots of tasty food, red line, taxis + Not generic. Funky quality you can't find everywhere + Our room was very quiet, except for the *dings* of the elevator - Not a great value - Loud air cond.. my wife couldn't sleep - No soap holder in the shower. We had to bend over each time time to lather up - Small, hard bed

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Good but a few things missing"

4
Mrstrulo, North Oaks, Minnesota 12/04/2019

The hotel was nice enough. Clean. Walking distance to the lake and plenty of restaurants and nightlife. The front desk was very kind and doing their best however we weren't able to get into our room until past 4, which was a bummer. They will hold your bags for you while you go explore. Lyft rides are quick and easy to and from this hotel. Beware though the walls are paper thin! could hear conversations though the bedroom wall.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"One night stay at Best Western"

5
valerie349, Saint Louis, Missouri 11/04/2019

We were pleased to find out when we checked in that we were upgraded to a king suite. The stay was excellent. It is close to the great restaurants, wrigley fieild, Lake Michigan, safe neighbor and parking is right next door. We will definitely stay there again.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"To small"

4
Culture19173655264, Devon, United Kingdom 07/04/2019

Lovely hotel my only problem was the breakfast room was very small and people was fighting to get to the food and wood flooring made the rooms above very noisy when there walking around as the person in the room above was

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. You'd be happy to know that we have plans in the works to expand that area! Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Loved it!"

5
zevs, Jerusalem 06/04/2019

We were really happy here. The facilities are very cool. The desk staff were really helpful and friendly For Sabbath observers, this is a very easy place to stay downtown 5 minutes from the synagogue.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Amazing Guest Service"

5
User 05/04/2019

When booking the staff was very helpful and informative. Offered me to become a Best Western reward membership. Upon arrival, the staff were very friendly. During the stay, the hotel was so neat, clean, and organized. Upon departure, the staff were so pleasant. Overall an amazing hotel experience. The staff were very enthusiastic and kind. The room had a great feel and a very nice, "In the now look". I would come here again and I would highly recommend!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Strong B"

3
User 30/03/2019

This hotel has nice size rooms and is situated in a good neighborhood! The parking which is additional $ is conveniently right next door in a garage. The room was large and comfy altho the thermostat was fairly loud. Downfalls were that the front desk worker suzy was less than hospitable. Also the free breakfast was weak-Served in the smallest room ever and not much selection. Recommend The Bagel Restaurant and Deli instead.

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Anna Argudo General Manager

"Great Lakeview neighborhood location"

5
Sherpa51426163653, Tarpon Springs, Florida 29/03/2019

Came to Chicago for only 1 night and wanted to stay in my old neighborhood. The BW Hawthorne terrace Hotel had been recommended by a friend and I wasn't disappointed. My room was clean and obviously had been recently remodeled. Close to many restaurants and bars. Very friendly staff. Will definitely return

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Lovely boutique hotel in the heart of Chicago"

5
User 25/03/2019

This hotel is an affordable gem in the heart of the City, close to shops and many, many restaurants and pubs. (and just minutes away from Wrigley Field). Parking is so convenient right next door ($30/day) but you have in and out privileges. The King Suites over a sitting room and full kitchen. very cozy accommodations.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"No Sleep"

1
User 24/03/2019

Worst experience ever. We were on tour, got to the room at 4am to catch a few hours of sleep before having to check out and hit the road. The elevator dings on Every. Single. Floor. Every time someone uses the elevator. Which as you can imagine is constantly come morning. Started at about 5:30am. And was constant until we finally gave up and got up at 9am giving up on any chances of sleep. Mediocre breakfast was had. Checked out and told the manager about the elevator. No apology, just a "I've never heard that before." She needs to go lay down in room 404. And if that loud heat/ac unit isnt making a commotion and she can't hear that, then someone else with better hearing should give it a listen. 3 out of 4 of us couldn't sleep. The 4th sleeps with headphones on. A hotel that can't provide a place to sleep is useless. One amazing thing, lighting on the bathroom mirror, perfect for makeup. After getting our car towed while checking in and bringing up our luggage, it also would have been nice to have had a local person who was a bit friendlier than some dude at the front counter facetiming a buddy. Like, "Hey this stuff happens all the time its sucks", human compassion goes a long way. And maybe a, "When this happens to anyone I know we do this." All it made me think was your hotel was in league with the crooked tow company that has a class action law suit out against them.

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, I would like to personally ensure that there is no doubt that we appreciate your choice in choosing BWPHT, and the trust that goes along with this. We will share your constructive comments with our staff to demonstrate the importance of appreciating "every guest, every time". It will also enlighten our team to understand how very important they are with our guests, simply not enough to be a "nice hotel", but an overall "Guest experience". Please know that we strive to consistently achieve this, and in almost all cases do, however, We aren't immune to a slip here and there, and truly appreciate the time you have taken to advise us of such. We hope you will give us an opportunity in the future to show you that we take your comments to heart and have improved to win back your trust. Anna Argudo General Manager

"Nice north area hotel"

5
rj4gues, Liberty, Missouri 22/03/2019

Hotel in a nice, neat area of Chicago. It's centered amongst a lot of restaurants and is about a 20 or 30 minute walk to Wrigley Field. Parking is $25 per night but the garage is next door and easy in and out.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Weekend get away"

5
dawnwilliams802, Manito, Illinois 20/03/2019

We attended a concert at Wrigley Field and stayed at here for very first time it was great everyone was very helpful and the room was really nice very comfy. Will definitely recommend to family and friends.

anna C, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Best Chicago Hotel!"

5
User 18/03/2019

Love this hotel and all the friendly employees. So many awesome amenities. It has everything we want/need and more. Fabulous location. Great parking. Wonderful rooms. Would not stay anywhere else. THANK YOU for always making my trip so amazing.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Convenient and Friendly"

5
Joyce D, Tallahassee, Florida, United States 18/03/2019

We have stayed in a number of Chicago area hotels. This is a perfect fit for us. Great food all around ( except the two Mexican places— awful) and easy walking to lake, Target & grocery. Breakfast is well rounded & great service

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Snuggled away and perfect"

5
User 12/03/2019

15 minutes from the loop, 5 to wrigley. Nice hidden charm. Front desk greeted me cheerfully. Room was spotless and well kept. Each time i stayed at the hotel everyting was perfect. Though it is a hotel, there is a b&b feeling. Note some rooms are not in the main building. Breakfast is basic, but ample

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Such a lovely place!"

5
Mary H, Bedford, Indiana 04/03/2019

I stayed for a business weekend. The staff were all exceptionally kind, even though they were always busy. The room was fine - mattress was not awesome, but ok. The breakfast area was cramped but wonderful with hot eggs and meat as well as waffles and pastries. The location of the hotel is incredible - walking distance to Wrigley, in a friendly low-key neighborhood. Parking was exceptionally easy- covered and right next door - $25 per night. I would absolutely stay here again.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago.

"Home away from home"

5
Relax66011922651, Saint Louis, Missouri 21/02/2019

I always love staying at the Hawthorne Terrace when in Chicago. Lovely environment but not the hustle/bustle of a big city hotel. Quaint, comfortable and clean. Love the neighborhood feel to the location with the mom/pop businesses nearby: hardware store, shoe store, pet store, bakery, etc. and grade school.

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago. Rhonda Rouse - Front Office Manager

"Chicago Trip"

5
prestonrheaume, Owosso, Michigan 17/02/2019

An amazing stay! Housekeeping took great care in cleaning the room, staff was friendly, and Francis at the front desk made checking in super easy, he also helped us find some great eating locations! The Internet was fast and the rain shower was a plus too!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago. Rhonda Rouse - Front Office Manager

"Great service but drab rooms"

3
Roving03570947410, Springfield, Illinois 16/02/2019

This is a great place to stay for the price. If I could rate it on the staff and price, I would have given it 5 stars. My main complaint was the darkness and lack of color in my room. There is only one small window, with thick wooden blinds. Great for keeping out the light at night, but not so good for letting in light during the day. There was no art on the walls and the floors were a fake wood, that was appealing but not colorful. The breakfast was nice. The vending machines did not have a big variety and there was no other place in the hotel to purchase food. But the price was very good and the staff extremely courteous and helpful. This is obviously an older hotel that is updated, but would be 5 star with changes to the rooms and more food and drink availability!

Roccogo, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Great price near the city"

5
LadyJenk, Harrison, United States 30/01/2019

The hotel was very clean and the entire staff was friendly and helpful. Our room (King suite) was spacious enough and cozy. The continental breakfast had a wonderful selection each morning. We stayed in the winter, so walking to destinations wasn't ideal, but in milder weather the location is near perfect! Will definitely consider the next time we visit the Windy City!

Roccogo, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
We greatly appreciate your response. We do our best and aim to accommodate each and every guest. Please feel free to visit us again, at Best Western Hawthorne Terrace, the next time you are in Chicago. Rhonda Rouse - Front Office Manager

"A quaint hotel in Chicago"

5
Michaelexamines1234, Tucson, Arizona 17/01/2019

This is a great boutique hotel in the middle of an active area of Chicago. The hotel is walking distance to Lake Michigan and close to bars, restaurants and shops. The staff are personable and very kind!

Roam829976, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Best Western plus Hawthorne"

5
Happiness01586973299, Champaign, Illinois 03/12/2018

The staff at this hotel are super friendly and outgoing! its rare you find people who will go out of their way to accommodate you and make sure you are happy with your stay. From housekeeping to Management they all are friendly, welcoming and engage with each guest they pass. I would def recommend this hotel to friends and family!!

Roam829976, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Excellent Handicapped Room"

5
Jack L, Fort Myers 25/11/2018

Our first time at this hotel and likely not our last. Staff was very welcoming and we appreciated Valentina getting us into our room a little early. She also checked us out and was an excellent representative of the hotel. The handicapped room met our needs very well with the roll in shower. We brought our own shower stool so my only suggestion would be to add a shower stool with adjustable legs to the contents of the room. We had hardwood floors and a nice city view but it was still quiet at night Breakfast was very good, better than expected. An interesting feature of the room was Amazon's Alexa. We could ask Alexa questions and she would respond such as weather reports, could also ask Alexa to set an alarm for us. it as unique to our hotel experience. Location for us was also outstanding.

Roam829976, Owner at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo General Manager

"Awesome hotel with very friendly staff"

5
User 18/11/2018

A very good hotel in a not so busy area. Good for discovering the city - all sights of Chicago and for business trips as well. perfect location for experiencing the real Chicago life. And I really like the proximity to the lake, grocery stores, restaurants, bars and the city center as well. The staff in the hotel is very friendly. They always have a smile on their face. Especially, Phyllis Porter, she cared so much about my stay. She would always ask if I need a service and whenever I had a special request she did her best to get it for me. THANKS a lot Phyllis!!

Roam829976, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Anna Argudo General Manager

"What a wonderful place"

5
prizby, Lathrup Village, Michigan 10/11/2018

This place could not have been any more perfect. It's small and quaint and everything from the rooms to the breakfast were wonderful. The staff was outstanding and helpful and went above and beyond for everything. We would stay there again if we are in Chicago !

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Anna Argudo General Manager

"I'll stay here every time."

5
User 06/11/2018

I love this hotel because of the location (Wrigley Field), the staff (front desk), the amenities (hot tub, fitness room), and the amazing clean and modern rooms! A lot of people seemed to enjoy their breakfast as well!

Roam829976, Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo Assistant General Manager 773.244.3434 Hotel 773.634.8502 Office aargudo@hawthorneterrace.com

"Our stay at the Best Western"

4
User 02/11/2018

We have been staying at the Best Western several times a year for the past few years since our daughter and family moved to Chicago. Although it is not necessarily the most luxurious of hotels, it is comfortable, clean and well-maintained. We are always greeted warmly by staff and feel that we are at a home away from home. The hotel is moderately priced and includes a good selection for breakfast. It's also conveniently situated near restaurants and a supermarket. Would definitely recommend for a short or extended stay

Roam829976, Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo Assistant General Manager 773.244.3434 Hotel 773.634.8502 Office aargudo@hawthorneterrace.com

"Top Notch Service"

5
Scenic57170098041, New York City, New York 31/10/2018

Lovely hotel, but the staff is outstanding! Helpful and knowledgeable. They make sure you are comfortable and if something is wrong, they make sure it is addressed. I stay here for business about 10 times per year and it is by far my favorite Chicago hotel. Neighborhood is lovely too.

Roam829976, Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Anna Argudo Assistant General Manager 773.244.3434 Hotel 773.634.8502 Office aargudo@hawthorneterrace.com

"great location. lovely room. attentive service!"

4
Brian M, Las Vegas, Nevada 23/10/2018

great location to Lakeview, Boystown, Wrigley. Nice and clean rooms with the amenities you need. Good breakfast with hot food all included too. the whirlpool is so soothing! Phyllis Porter was wonderful at servicing our room and so friendly too!!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Really Enjoyed My Stay Here"

5
leclerc, Miami 22/10/2018

I've never stayed in this part of Chicago, I usually stay near the loop, but I really, really liked it here. Great neighborhood, really enjoyed walking around the neighborhood and looking at the beautiful homes. Found great restaurants, bars, bookstores, shops, all in walking distance. Also, there was a laundry facility across the street - hugely important as I was returning from a 4 week trip in Asia - this was super convenient. I found the staff extremely friendly and welcoming, great rooms, will absolutely stay here again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Friendly staff, decent rooms, free gym, free breakfast, nice n'hood"

4
MrWalksEverywhere, Oakland, California 21/10/2018

The gym is small but not crowded, equipment is OK. The breakfast area is WAY to small, and only worth it if you want convenience. The cinnamon buns are good. instead of eating here, check out the local restaurants for breakfast, there are many. Apparently in Chicago they collect trash and recycling very early during the week. Get a room in the back, away from the street. We faced the street (it is set back, but still) and when that dumpster rolled over those cobblestones, again, and again ... my brain was being jackhammered from the inside out. The staff is friendly, and attentive. I would stay here again, but I'd skip the free breakfast. The rooms show their age, but it's not run down. It's not a 4 star hotel either.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"This is the place to stay!"

5
User 19/10/2018

So I made a last-minute booking of this hotel after working 16 hours, I was very tired. I was greeted by a very friendly member by the name of Abtiel. He worked very hard to make sure that all of my needs were met. I admit I was a little much but he was able to do everything I asked him and he never seemed annoyed and was pleasant throughout the whole experience. The hotel was very clean and the beds were comfortable. I would definitely stay here again hands down.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great hotel"

5
User 18/10/2018

Wonderful hotel, staff all were so nice and helpful. Breakfast was just enough, and have the best cinnamon rolls. Bus is within a block or two. Nice restaurants within walking distance. Quant neighbors to walk.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. The cinnamon rolls are certainly the Best! Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Wouldn't stay Anywhere else"

5
arouzed4u, Chicago, Illinois 16/10/2018

One of the best hotels I've ever stayed at. Great people, walking distance to everything. The staff is fantastic and very friendly. When i come back to chicago ill deffinately stay here. They go above and beyond what is expected.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Experience"

5
christianaA5161AE, Los Angeles, California 14/10/2018

I checked into the Hotel Terrace after a horrible air B and B experience and I couldn't have been more satisfied. The staff was incredible and I even ended up extending my stay. I travel for work and usually like to stay in air b and b's because I stay for several days and try to make myself at home. This hotel was the perfect fit to help me feel like I was “at home” Specifically, the general manager Mauricio went above and beyond. The two guys that I interacted with behind the desk, Kevin, and embarrassingly I cannot remember the other young mans name, but he was new to the hotel, I do think it starts with a A. See you soon guys!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice friendly neighborhood hotel."

4
GaryToronto, Toronto, Canada 13/10/2018

We have been staying here for many years when we visit Chicago. A smaller hotel with comfortable beds and great towels. I find the rooms are nicer in the second building just next door. A small but fresh breakfast buffet is available in both buildings. Parking in the garage next door used to be discounted for hotel guests, Not any more unfortunately. Desk staff are friendly and courteous.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy welcoming you back. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great staff & great location"

4
tastl239, Saint Louis, Missouri 12/10/2018

The thing I found the most impressive about the hotel was the staff; Abdiel at the front desk was very welcoming, polite, professional, friendly and helpful. A member of the housekeeping staff I spoke with was also very polite and friendly. The location was convenient to the concert I was in town to attend as well as to a wide variety of bars, restaurants, and shops. The very minor negatives: the rate seemed a bit high but hotels were in short supply on the night I stayed there. The room could have used a bit of updating (but it was definitely clean and everything was functional).

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read your review, our location is unquestionably unique and surely one of the best (if not the best already) neighborhoods in Chicago. We will sincerely appreciate to be your preferred Hotel to all your future visits. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Relaxing in the city"

5
User 11/10/2018

This historic, beautifully renovated hotel is a relaxing retreat in the midst of the city of Chicago! Comfortable beds, delicious breakfast, and friendly staff are things we look for ... this hotel has it all!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Top notch"

5
User 09/10/2018

Have stayed here several times & will continue to do so! Great staff, clean rooms, free bottled water! They serve Ann Sather cinnamon rolls which are wonderful. Hotel is on Broadway so lots of places to explore.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent staff"

4
mackenzie3, Lewiston, New York 02/10/2018

The hotel was within walking distance of great restaurants and shopping and a short bus or train ride to the heart of Chicago. The staff was friendly and very helpful and the buffet breakfast had a variety of choices for every taste. The room was clean but the mattress could have used updating.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, We will certainly inspect that matress and will act accordingly. Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Outstanding attention to detail."

5
toddjhoover, Fort Lauderdale, Florida 01/10/2018

Beautiful, charming low scale hotel with an attentive and caring staff. Arrived early they worked as a team to get us into the room early so we could enjoy the city. All the staff truly works together as a team. Pristine room not one hair, dust etc. quiet comfortable. Breakfast has multiple choices. I sinned on my diet and had the best cinnamon roll in my life!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Clean, friendly and adorable"

5
User 26/09/2018

I would not only recommend but would stay again if in the area. The rooms were clean, the staff friendly and the building was beautiful. Close to the water and walking distance of good food and entertainment.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read your review, our location is unquestionably unique and surely one of the best (if not the best already) neighborhoods in Chicago. We will sincerely appreciate to be your preferred Hotel to all your future visits. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"General Mgr. Mauricio"

5
User 24/09/2018

General Manager Mauricio has made sure our extended stay has been satisfactory. He took the time to assist us on the computers and to chat with us about Portugal where we had a great vacation a few years ago. He let us know that he will continue to do his best to make sure our extended stay is continously pleasant. We will certainly inform others about our pleasant stay here and will use this hotel for extra guests that we cannot accommodate.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for staying with us and the review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. It was a real pleasure to meet with you, I really enjoyed our time together. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice downtown location"

3
tliebs2018, Owensboro, Kentucky 24/09/2018

I had issues with ants in my room so this was not the best experience ever for a hotel stay. However, the location of the hotel is perfect for a Cubs game and to be in the middle of everything. If I had not had the issue above it would have been a perfect stay.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"A Charmer of a Hotel in East Lakeview!"

5
Jill Riley B, Chicago, Illinois 22/09/2018

Just left from 2 nights at this boutique hotel. Nicely appointed rooms; loved the walk in shower! Maria maintained our room well. Lovely lobby and garden areas. Breakfast (included) featured cinnamon rolls from Ann Sathers; Armando refreshed offerings with a smile. Neighborhood is great: restaurants, good bus transport to the Loop. Sooooo close to Wrigley Field you can walk to Cubs games.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read your review, our location is unquestionably unique and surely one of the best (if not the best already) neighborhoods in Chicago. We will sincerely appreciate to be your preferred Hotel to all your future visits. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Terrific Staff! Problematic accommodations."

3
ARLVAGUY, Arlington, VA 21/09/2018

Staff: The staff is super nice! I can't say more nice things about the people at this hotel, both front desk, cleaning, and especially the breakfast guy (who ran out to get soy milk for those who can't drink regular milk). The staff gets five stars. The b'fast is pretty nice, too, though limited in the super skinny galley kitchen. Lots of coffee and a pleasant lobby and outside seating area (when the weather cooperates). Internet: Very temperamental. Kept cutting out on all my devices. I had to keep logging back in constantly. Very annoying. Gym: Full of prone-to-breaking Technogym equipment. Barely OK (you'll want to go to a real gym). However, the sauna and the huge jacuzzi are a big plus! Room Issues: First room had noisy A/C, a super noisy bathroom fan, a noisy refrigerator, and two mattresses on the double beds that clearly needed immediate replacements (I woke up with a back ache). So, I changed rooms to a King in the front of the building. Well, at least the bed, fans, and A/C were lots better...but then at 7am they haul out the garbage containers in the front of the building waking up the dead and then some! Yikes. Also, the rooms have those annoying motion detector thermostats that cut off during the night (so you have to know the override code). I question whether management/owners are maintaining the plant/equipment. In Conclusion: If you get a room *all the way in the back* and you get newer mattresses and you're there for a Cubs game, I highly recommend this hotel. If you're there because of the hotel's great location near Boystown, you must get a room *all the way in the back* else you'll be woken up way too early (at least on some weekdays). If you can't be guaranteed a room *all the way in the back* then don't go. (I assume you're getting the message here).

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great hotel!"

5
izzy514, Deerfield, Illinois 17/09/2018

Every part of my stay was great starting with check-in. The hotel is so beautiful and the room was incredible. The staff was really wonderful giving us ideas on restaurants/clubs to visit. Checking out was simple and got some great recommendations for breakfast.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great stay!"

5
User 11/09/2018

My family (4 families from 3 different states) recently stayed here for a family wedding weekend. The location was great. There are two grocery stores, a pharmacy, and a number of restaurants close by. The staff was overwhelmingly pleasant, attentive, and accommodating. A special shout out to Phyllis Porter, who was quite charming. I would highly recommend a stay here .

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read your review, our location is unquestionably unique and surely one of the best (if not the best already) neighborhoods in Chicago. We will sincerely appreciate to be your preferred Hotel to all your future visits. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent guest relations!"

5
Dnxotic, Orlando, Florida 03/09/2018

Abdiel and Mayra know how to make you feel like you're coming home each and every time u come back to their lobby. They're an example of hard and excellent job and service. Thank you guys for everything you do to make my staying in Chicago worth it... Keep the good vibes and the top level guest relations.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location, poor service"

2
Maribel5951, Rutherford, New Jersey 03/09/2018

This hotel has a lovely front courtyard area and is within walking distance to many restaurants, bars and stores. However, I would not recommend staying here. The room was ok, albeit a bit dusty and bed lumpy . However, the worse was getting. to our room late and discovering the room was not cleaned. Simply unacceptable.

mayrahawthornete2017, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you Maribel5951, I appreciate your feedback and hope that you can give us the chance to make this better for you.Again, I am very sorry that we were not able to meet your needs. Please let me know if there is anything further I can help with. I hope you will give us another chance to make things right.

"Great location and awesome staff"

5
christopherclassen, Aurora, Illinois 30/08/2018

We were in town for a Cubs game and chose this hotel based on being close to Wrigley. The rooms were comfortable and the staff went out of their way to make us feel at home. The GM, Mauricio, went above and beyond what you would expect in order to accommodate all of our needs. The free breakfast was also above par compared to most others.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"perfect hotel for stay in Wrigleyville"

5
User 29/08/2018

we were in town for a couple of concerts at Wrigley Field and then a tour of Wrigley Field, we wanted a hotel within walking distance where we could park our car with no issues (while we did have a minor issue with the parking garage, it is not run by the hotel) Our room, a junior suite was perfect for myself, my husband and our teenage son. loved that breakfast was served until 10am (me and my son are not early risers so this helped a lot) hotel was very clean. just an overall great experience, wish more hotels were like this one. My husband loved that there was Kuerig in the room (he had considered bringing ours from home, but called the hotel ahead of time and found out he wouldn't need to do that) hotel staff was very friendly and helpful. plenty of restaurants within walking distance (had great bbq at Wrigley BBQ down the street) and even a Walgreen's where we stopped in to pick up a couple of things. Even fairly close to walk over to the lake front, which we also did.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect location"

5
bhaseagulls, Chandler, AZ 28/08/2018

We stayed here for a family event and the location couldn't be beat. Close to where we needed to be, but also close to Wrigley Field, numerous restaurants, bars and shops. It's also close to the lake and very accessible for buses to take you wherever you want to go in Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read your review, our location is unquestionably unique and surely one of the best (if not the best already) neighborhoods in Chicago. We will sincerely appreciate to be your preferred Hotel to all your future visits. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"The best place to stay in Baytown"

4
471howard, Norfolk, Virginia 28/08/2018

Located in the heart of boystown! This placed is Central the everything you want, food, sports, galleries, shopping, the lake. The property is nice, the round are well maintained and the management are great to deal with.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"NIce rooms close to Wrigley"

5
User 28/08/2018

We love staying at the Hawthorne Terrace when we come in for Cubs games. There is a parking garage right next door and we walk to and from the game. Friendly neighborhood with lots of choices for restaurants.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review and for returning every year to our Hotel, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice hotel close to Wrigley Field"

5
mdtar, Fairmont, West Virginia 24/08/2018

My wife and I stayed here recently to attend a couple concerts at Wrigley Field. It was one of only two places that seemed walking distance. I went with this hotel according to other trip adviser comments and made a great choice. It's a small quiet place that seems repurposed from an old building. Rooms are very clean with small courtyard in front that was nice to sit and relax in the shade. Many good restaurants and bars in walking distance. Seems like nice area and safe as others have said. Would definitely stay here again to attend Wrigley Field.

"Nice area"

4
trishaannw2015, Howell 22/08/2018

Great hotel in nice area! Stayed one night for Pearl Jam concert! Overall good experience! Rooms were clean and I like the laminate flooring over carpet! Breakfast was good! Nice walk to Wrigley Field!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Average Hotel, Great Location"

3
MrSkatey, San Diego, California 22/08/2018

We stayed here in August of 2018 for three nights. We were going to two games at Wrigley Field so the location was key for us. You are able to walk to Wrigley Field from the hotel in about 15 mins (max). There are several restaurants and bars in the area which makes mealtime easy. There is a Starbucks about two blocks south (less than a five min walk). And there is a grocery store about two mins north which is great for purchasing water or any other food (as there was a microwave in the hotel room). The staff at the hotel were very friendly and accommodating. The reason I say the hotel is average is because it is an older hotel and there were some small issues. The area with the complimentary breakfast was very tiny and the furniture is older and just a little run down. There is sort of a musty stale smell in the elevator. We had a deluxe king room and there was nothing deluxe about it. Apparently deluxe just means it has a tub. I guess the non-deluxe rooms have just a shower with no tub? The room was very small, the phone didn't work in the room, and someone else's food was left in the microwave. None of this was a huge deal; just small things that added up to an "average" rating. We stayed here as our trip happened to be during Lollapalooza which seemed to drive up the hotel room prices. This hotel worked for our needs and I would consider staying again IF we were going to more games at Wrigley Field.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, I would like to personally ensure that there is no doubt that we appreciate your choice in choosing BWHT, and the trust that goes along with this. We will share your constructive comments with our staff to demonstrate the importance of appreciating "every guest, every time". It will also enlighten our team to understand how very important they are with our guests, simply not enough to be a "nice hotel", but an overall "Guest experience". Please know that we strive to consistently achieve this, and in almost all cases do, however, We aren't immune to a slip here and there, and truly appreciate the time you have taken to advise us of such. We hope you will give us an opportunity in the future to show you that we take your comments to heart and have improved to win back your trust. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Clean place, great location and great service"

5
stephlevere, Embrun, Canada 21/08/2018

I was at this hotel back in July for about a week and I really enjoyed my stay. You're not far from Wrigley Field. It's really easy to get to the beaches and downtown Chicago. The staff were really friendly and really helpful. I had issues with my booking through Expedia and the lady at the counter was really patient and took initiative to call Expedia herself to resolve the situation.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"great time"

5
nattull, Post Falls, Idaho 19/08/2018

my family had a great time at Best Western Plus Hawthorne Terrace Hotel for a Chicago Cubs game the spa was great and the room was great we had a dog and it was pet friendly and she enjoyed it I just wish I waited for breakfast to get fully set up but other then that it was great

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Market Days"

5
rodneyatkins37, Florissant, Missouri 14/08/2018

I would like to thank the staff at the Best Western Hawt I I will like to thank the staff at the Best Western Hawthorne Terrace at 3434 North Broadway . For always treating me as family taking time out to talk .. Jackie Thompkins for always keeping our rooms clean and our towels and sheets sparkling clean. And certainly not to leave out the Phyllis. Your hard work and your dedication it's much appreciated thanks again always. Blessings to all

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Business Trip - Great Hotel"

5
GM_Equator, Key West, Florida 14/08/2018

I stayed at the BW during a business trip this past week. Beautiful exterior and the interior has faint remnants of a historical feel with the standard quality of a best western you would expect. Rooms are spacious with standard amenities. Kevin at the front desk was extremely helpful and working in the hotel industry myself can say for sure that he is an asset because he is professional yet genuine (no fake smiles lol). Their breakfast though confined was a good quality breakfast of eggs, sausages, coffee, toasts, pastries etc. Would definateley stay again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Cub fans??"

5
Jennifer3124, Kalamazoo, Michigan 14/08/2018

We did a last minute cubs game and wanted to stay within walking distance of Wrigleville. This was perfect! We paid WAY TO MUCH PER NIGHT. $329 plus tx??. But it was a great getaway. The rooms are very clean! They have a very cute patio to relax at and watch city life. The breakfast in the am is one of the best that I have had at a hotel. The cinnamon rolls were amazing! We will be staying here again but hopefully a better price next time.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy welcoming you back. See you! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"our Chicago trip"

5
lynda1030, Bethlehem, Pennsylvania 13/08/2018

the Best Western Plus Hawthorne Terrace Hotel was awesome, great location, walking distance to Wrigley Field, great restaurants. Great continental breakfast at the hotel, very friendly staff, will definitely will be going back there again

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice neighborhood hotel"

5
judya883, Belleville, Illinois 12/08/2018

Clean, reasonable, great hotel in a nice neighborhood. Easy walk to restaurants & bars. Only there for a weekend. Hotel staff very accommodating. Courtyard & lobby nice. Quaint entrance. Would definitely use this hotel again!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review, our location is certainly unique in one of the Best Neighborhoods of Chicago. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect location for Wrigley"

5
Tricia A, Moline, Illinois 09/08/2018

We loved this hotel. Staff were friendly. Room was super clean and spacious. We had a suite and it was plenty big for 4 of us. Amenities and breakfast were great as well. You cannot beat this location for proximity to Wrigley. We will definitely be back.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Cute historic Hotel"

4
Judith P, Zeeland, Michigan 05/08/2018

This was a really fun hotel with convenient parking right next door, within walking distance to Wrigly Field, and unique bars and restaurants all within walking distance. It was a fun place to stay just outside of downtown Chicago. We had a fun time walking around and stoping by the shops, sipping n some coffee at Starbucks.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Relaxing stay"

4
dawnwilliams802, Manito, Illinois 01/08/2018

We stayed here while in town for a concert very good service, room was very clean. Phyllis in house keeping kept us well supplied with towels etc. great location would definitely stay here again, loved it

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Wrigleyville Gem"

4
User 31/07/2018

A quaint hotel very close to Wrigley Field. Very friendly and helpful staff. Water and fruit out in the lobby all day. Rooms are clean and updated especially the bathrooms. My only issue with the room was that the shower curtain was a little stained and could have used a new one. Beds were very comfortable. AC worked well but was very sensitive so if you turned it up a degree the heat would blast to warm it! I slept in so didn't get to try breakfast but sounds as thought there was a great selection. I just loved sitting out the front on their patio and enjoying the amazing ambiance.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"very friendly staff & in a great location."

5
User 30/07/2018

the housekeeper Phyllis P.was awesome went out of her way to make sure i had a comfortable night sleep during my 3 night stay. she always made sure we had everything we needed before we headed out for the day. thank you.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Top Notch Stay"

5
Erico O, Milwaukee, Wisconsin 26/07/2018

This is my first choice whenever I go to Chicago. It's well run and well maintained. If Hawthorne Terrace has no rooms available, I have, on occasion, canceled my trip or changed dates so I can stay there. I recommend it to anyone in the area.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your loyal visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Cubs Fans"

5
robhons, Indianapolis, Indiana 25/07/2018

Stayed here when I took my son and dad to a Cubs game. The hotel itself was great and had a quaint feel for being in the city. It was only a fifteen minute walk to Wrigley Field. The breakfast was much better than we expected with eggs, sausage, make your own waffle, and great cinnamon rolls. Will stay here for sure again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great place"

5
CrissyK3554, Memphis, Indiana 24/07/2018

This is a unique place. In the middle of a residential area so you get the feel of living there. We parked for $44 a day in a garage beside the hotel. It was very safe. We walked to the Briar theater for the blue man group and to Wrigley Field for a cubs game. Felt very safe. Lots of restaurants close by and a Starbucks across the street. Daily breakfast was the standard fair. Maria cleaned our room great. There was a black housekeeper that we saw in the morning and always talked to our grumpy teenager :). We loved it. If you are uncomfortable with the gay lifestyle do not stay in this area. It is in the middle of boys town which is a gay area. Lots of gay bars and pride flags etc. It was clean and safe. I would highly recommend this hotel. A great place all the way around and within walking distance of everything you may need.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent stay in the heart of everything great about Chicago"

5
User 22/07/2018

Wonderful Breakfast included in stay from 7am-10am. Nice rooms and excellent housekeeping service from Phyllis! She did a great job cleaning the room every day and working around our busy vacation plans. Would highly recommend staying there. Gym had everything u needed and comfortable and clean rooms. All staff were really friendly!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Charming hotel in charming neighborhood!"

5
User 21/07/2018

This hotel is quite charming in a nice neighborhood with nice little shops including coffee options. We easily walked to Wrigley Field and back after the Cubs game. Easy parking option that is reasonably priced as well. Second visit in 2 years. Will go back when we go to the Cubs game next year!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy welcoming you back. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Place to Stay in Wrigleyville"

5
sjclee2018, Madison, Wisconsin 19/07/2018

The maid, Phyllis Poter, kept our room very clean and was very helpful. The location was great. A parking garage was right next door. Location was great. The room we had (214) Was very quiet. They accommodate our adult children with a room right across the hall.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and welcomes guests like dear friends. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Gem near Lincoln Park"

5
aerocat4, New Jersey 18/07/2018

The BW Hawthorne is a quaint hotel in Boystown within walking distance to restaurants, grocery stores and Starbucks. An Uber to downtown was $10. The hotel has a gorgeous front patio with gardens, a fountain and wrought iron tables. Perfect for people watching, morning coffee and evening drinks. The hotel was clean, comfortable and staff was extremely friendly and helpful. Breakfast exceeded my expectations with eggs, bacon, sausage, waffles and a full array of pastry, beverages and yogurts. Perfect location for those who don't want to stay in the noisy downtown area but still want to be close to all the action. Safe, friendly neighborhood.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"CLEAN, COMFORTABLE, GREAT LOCALE"

5
clburgess1962, Middlefield, Ohio 17/07/2018

Stayed three nights recently and had a wonderful time. My room was quiet and clean. The mattress and bedding were very comfortable. The breakfast was available early enough for me to enjoy and sat outside in their lovely courtyard.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Loved it!"

5
User 15/07/2018

This is lovely. Like a boutique hotel. Everyone was nice and Maria C. Was so nice and did a great job of cleaning our room. We left it messy and came back to a very very clean room. And she was so sweet! Highly recommend.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Old hotel in excellent location"

4
CliveNYC, West New York, New Jersey 14/07/2018

It's all about location. If you want to be within walking distance to Wrigley Field or Boystown in Chicago, there are few hotel choices around. Room rates are a reflection of this. BW Plus is quite a solid choice. Our ADA room was large. Hallway carpet was slightly smelly. Although everything seems very old, they are working as expected. Simple breakfast buffet is included. Fridge in the room. Bottle water was generously provided which was very much appreciated during the hot days that we stayed including July 4th. The most awesome part is the Alexa in the room. I never had such a device so I enjoyed telling it to play some news and music from streaming radios. Apparently, you could request hotel services through Alexa but we didn't have a need for it.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Business"

5
User 10/07/2018

Thank You Mayra,Chaya,Susy,Kevin!! You all made us feel very welcome and we are super pleased with everything yoyou all provided for us! We are coming again to the Best Western!! Thanks? i will recommend any one to visit this wonderful hotel?

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great place!"

5
mal886, Colorado Springs, Colorado 10/07/2018

Very nice and helpful staff, great cleaning crew, wonderful location! Walking distance to everything you need -- groceries, bars, restaurants, shops, beach and bird sanctuary! Lovely garden for just enjoying the air. Thank you!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect location"

5
Toonces66, Royal Oak, Michigan 09/07/2018

Great location if you are attending a Cubs game. Short walk to Wrigley Field and close to many, nearby restaurants and bars. Room was clean and spacious. Friendly staff. Great continental breakfast(much better than you will see at most hotels). Parking garage with in and out priveleges located next door at $45 per day. Nice hotel and can't beat it for the price and location.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best place to stay on the Northside!"

5
shields101010, Mason, Michigan 07/07/2018

I reserved my stay here based on reviews an photos. The cancellation policy was the clincher. It was everything and more. Besides the location, cleanliness, quiet and fabulous breakfast selections, the staff was especially appreciated. The amenities are plenty. The neighborhood was great with about anything you want is walking distance-including the lakeshore.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location - staff - hotel"

5
Robnthecity, Atlanta, Georgia 05/07/2018

The hotel was very nice, in a great location in the midst of everything (restaurants, stores and the lake was a few blocks away). The staff at hotel was wonderful too. Brought the dogs to stay with me and they were very comfortable also. Breakfast was free right down the hall for guests.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great clean, quaint hotel"

5
CentralLTraveler, Central IL 05/07/2018

We stay here regularly when attending Cubs games. Its a short 8-10 block walk to Wrigley (about 15 min) from the hotel. This is a very quaint and clean hotel that is well taken care of. Only downfall is on the weekends they require a 2 night stay. However, sometimes if you call last minute and they have an opening, they will allow 1 night stays. During the week, a 1 night stay is allowed. Safe area as the police station is about 5-6 blocks away. Parking is $46/night at the parking garage next door (not associated with the hotel), but is very convenient. Free continental breakfast in the am, with eggs, sausage, waffles, and a variety of pastries/breads and juice/coffee. Highly recommended for a great night's stay!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your loyalty and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best place to stay in Chicago"

5
skcrowe072686, Kansas City, Missouri 04/07/2018

Every time I have stayed here the staff has been amazing. In particular, Mayra is extremely helpful and has made the experience one where I always choose this hotel to stay at every time I go to Chicago. This is by far my favorite hotel and staff experience I have experienced anywhere and a must go to if you are in Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and will enjoy welcoming you back. See you Soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Location, location, location"

5
Bret1991, Lancaster, WI 04/07/2018

Parking was close by, and the price was inline with other city parking. The front desk staff was mostly helpful, especially the young man who gave me recommendations for food on 6/29/18! Breakfast was much better than I expected, with sausages, excellent cinnamon rolls, eggs, and fruit. I would have preferred a restaurant/bar, but I can't fault this property for what it doesn't have or advertise. We came for a Twins/Cubs game. Walking to Wrigley took 10-15 minutes, through a nice part of town (IMO.) Lots of places nearby to eat and drink, and even a grocery store close if you prefer to snack in the room. Getting in and out of Chicago is always a challenge for me, but this was a breeze. I-90 to Addison to Broadway and we were there. I've liked other places in Chicago, but the next time we're there for a Twins game, my first choice will be the Hawthorne Terrace.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"First time in Chicago"

5
Ron P, Clayton 28/06/2018

Typical free breakfast. Staff very helpful. Gave us discount tickets to the very good steak restaurant across the street. The WiFi is strong, no problems. Charge for parking next store. Walking distance to Wrigley Field

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Pack light and carry a big wallet!"

3
Saveur1, Los Angeles, California 20/06/2018

This is an older building in an established residential neighborhood north of Lincoln Park and a few blocks from Wrigley Field. It has it's charm, with a tranquil garden out front and many larger rooms with spacious seating areas and kitchenettes. There's an abundance of interesting looking restaurants on Broadway Avenue and a supermarket practically next door. The breakfast is more than adequate. The waffles smell delicious (made to order by you) and there is a good selection of cereal and carbs. This would probably be a good base for someone who has to be in this part of Chicago, for a family reunion, or a baseball event. However, it's a little off the beaten path for the casual tourist. Anything you may remotely want to see in Chicago will likely be miles away. Except, of course, for Wrigley Field. And if that's where you need to be you can get a lot closer and with a nicer view. The first room we were shown was dark and smelled terribly of stale cigarettes. And the view out the window was a brick wall a few feet away. We were upgraded to a "superior suite" in the newer annex. This was basically 2 small rooms connected by an open archway but it smelled a lot better and had a view of Broadway Avenue. At first I was a little concerned about being unable to sleep for the street noise but that didn't turn out to be a big problem. The kitchen was well equipped and it had a coffee maker, iron, and a nice big shower in the bathroom. The closet was small and basically an antique, more for show than functional. We were there three days and lived out of our suitcases. The main issue for me was the price; over $500 a night. I've stayed at the Savoy in London for less and I can tell you there was no comparison.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great bed and location"

4
User 18/06/2018

I stayed 2 days in this hotel. Overall the bed is really good, it includes a pretty decent breakfast, and it is located close to downtown. You have a park less than 2 blocks away and wrigley field too. The only thing that could improve are the water pressure in the showers.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Love this property!"

5
User 17/06/2018

Excellent location and the staff of the property makes you feel like you are at home. Excellent rooms, superior property with above average amenities. Can't say enough good things about this hotel. I/we stay here every time we are in Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Godfrey is top notch associate"

5
User 14/06/2018

We dealt with Godfrey this time and again we where not disappointed. The level of service from the very beginning to the last minute of our stay. We where provided a room upgrade and that put us into the normal room we stay in. Amazing stay. Love this place.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Close Walk to Wrigley Field"

3
Edith D, New Hope, Pennsylvania 10/06/2018

Visiting from Pa, we stayed here to see a Cubs/Phillies game at Wrigley Field. We were happy with the close walk to the park and there is a lot of shopping/food around. Hotel was clean, except for the couch in our suite that was ripped and dirty (Room #226) Parking garage is right next to hotel. Breakfast was your usual continental breakfast. However, we booked a King room with jacuzzi in advance and they gave our room away. Our room wasn't even in the main building. They did discount the room, but it was kind of a disappointment...

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Trip to Wrigley Field"

5
daesten, Silverton, Oregon 09/06/2018

A great hotel close to Wrigley Field (an easy walk). Friendly and helpful staff, nice rooms and amenities. It was nice to have a grocery store and restaurants nearby and the beach at Lake Michigan is only a few blocks away.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location, comfy bed, and decent hot coffee"

4
Albert D, Boston, Massachusetts 25/05/2018

The location is nestled in an older, Victorian section of Chicago just a couple of blocks from the lake shore and marina. The neighborhood felt safe for early morning power walks. It was very convenient and a short walk to Wrigley Field and great restaurants. The only drawback was the lack of a decent breakfast. Its advertised as having breakfast, but its served in a tiny hallway/galley type kitchenette. it cant hold more than 2 at a time... Imagine travelers dying for coffee and a bite before exploring and you will experience the same frustration. We had to wait in the hall, along with others lined up, to get in and grab something to eat and drink. ***There are other rooms on this floor-sacrifice a guest room and turn it into a breakfast lounge.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Never Again"

1
User 24/05/2018

Check in seemed to be a chore for the hostess at the front desk. I waited an additional 10 mins for a room to be ready even after I checked in well after 3pm. I was given 3 diffferent sets of keys before I got the right set with a host from the front desk having to run me down and stop me on the elevator to let me know they had given me the wrong room keys again. No apologies of any kind and no explanation. I brought my wife and kids with me and we got a 2 King suite but the room wasn't very clean. It was very dated and it smelled almost musty. The air conditioning didn't work properly. For the cost of the room it was by far one of the worst values I've ever gotten on a hotel stay. Never again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Not bad but very expensive!"

3
RustyShacklefordOSU, Indianapolis, Indiana 22/05/2018

This hotel is ok, breakfast is good, room is clean and ok. No on site parking! Very expensive even for Chicago! Better choices if you book in advance. The staff was Chicago friendly... Not bad, just wouldn't be my 1st choice.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Disappointed this time"

3
Bob S, East Alton, Illinois 21/05/2018

Although a favorite place in the past, it seems to have fallen onto hard times. All but one of machine of the exercise equipment were broken. The spa was out of order. Empty wine bottle was left in our room from previous guest and silverware was not properly cleaned. Couch was stained with something.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive fitness experience, we will be reviewing the equipment and act accordingly rest assured. Please contact me anytime I would like the opportunity to welcome you back and meet with you in person and re-visit the fitness center. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Why are the ratings so high???"

1
chaddsmith5, Grand Rapids, Michigan 21/05/2018

This place feels dated as hell. There is NO PARKING even though they advertise that they do. You'll have to pay for public parking which is about $45 a day. The bed is atrocious, TV is old and quite small, bathroom feels like Ikea puked into an 80's bathroom, just really disappointing. I cannot for the life of me understand why this has such great ratings. Do yourself a favor and check out other places nearby and you'll find better hotels with better amenities.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Fantastic except fitness center was terrible"

4
BL_LI, LI, NY 15/05/2018

One of the nicer hotels we have stayed in. Great service from the staff. Cleaning staff ran out the door to meet us at the curb as we checked out, because we forgot a phone charger. Nice buffet breakfast, well managed by almost overly attentive staff. Nice lobby to eat breakfast and meet fellow travelers. Room had very nice wood floors, was quiet and peaceful. That said, we like to exercise while traveling, and for a relatively pricy hotel (200-300/night) the fitness center was terrible. 3 cardio machines of poor quality. Treadmill was difficult to turn on, turned off randomly while running (could be dangerous), hot tub was out of order the entire 4 day stay. Very bad, enough that anyone wanting a convenient fitness center must either stay elsewhere or plan to pay extra and go to a local health club.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive fitness experience, we will be reviewing the equipment and act accordingly rest assured. On your return you will be please with our rapid intervention. Please contact me anytime I would like the opportunity to welcome you back and meet with you in person and re-visit the fitness center. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Exceptional staff!"

4
HITCares, Chicago, Illinois 13/05/2018

A very warm and happy shout out to Monique, the front desk representative. This is my second stay at the Hawthorne. Monique went out of her way to make sure I got a room that met my wishes. She is very warm and accommodating. Thanks again! T

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy welcoming you back. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very comfortable stay"

4
Kilburnhealer, Zichron Yaakov, Israel 13/05/2018

Good value for money. We had king size room with whirlpool tub overlooking street. Spacious room. Air conditioning and heating effective. Breakfast offers variety. Very attentive friendly staff. Wonderful locaion. They offer 20% discount if you have family in the Neighbout hood Will definitely visit again

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great for a family"

5
IndianaHeidi, Fort Wayne, Indiana 11/05/2018

We traveled to Chicago for a quick trip with three our three teenagers, and were quite comfortable in a "Junior Suite" during our stay! There were two king beds, one of which was in a separate, private bedroom. The couch also folded out into a bed. There were three televisions, and a fridge, microwave and dining table as well. The location is awesome; walking distance to a huge variety of restaurants and attractions. Wrigley Field is an easy walk, as is the Briar Street Theatre, home of Blue Man Group. Our suite was in the building next door, easily accessible and just a few steps from the main lobby's front door. Breakfast was available in both buildings, which we appreciated.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; 24 hours freshly brewed Brazilian coffee beans; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture, welcoming guests like dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Service"

5
CarefreeAdventurer, Lillington, North Carolina, United States 07/05/2018

We were scheduled to stay a few nights at this hotel and go to a Cubs game, but my husband sprained his ankle, forcing us to change our plans and drive back home to NC. I had made no-cancel reservations the month before and, sure we would billed for the whole amount, I called the hotel anyway and explained the situation. Geoffry(?) Was very understanding and sweet. He canceled our reservation and refunded us. I can't say that the competition would do the same. This is how you get a loyal customer for life! Guess where we will be staying when we finally get Chicago!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Super close to Wrigley Field"

5
JBC14526, Penfield, New York 05/05/2018

Spent two nights. Located just over a mile from Wrigley Field, nice breakfast (especially the cinnamon rolls from Ann Sather's across the street) and helpful staff people. Great time! Outside area to eat was a nice bonus!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"A trip to the Ballpark"

4
User 02/05/2018

This hotel is a tiny gem at affordable prices and in walking distance to Wrigley Field. The only disappointment on this overnight was the Hometown Cubs loss. The breakfast was super good- eggs, sausage, waffles, toast.... cereals. Spend some time walking around the diverse neighborhood, And one block down to the Great Lake Michigan. Can't beat this sweet little find.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio MartinsGeneral Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Vintage heaven!!"

5
User 28/04/2018

This hotel is a treasure. And the staff even more so. I have already raved about it FB. Everything was perfect. The shower was the best s anywhere. I am still missing it, . We stayed in Indianna last night and I was whinning about how the

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy welcoming you back. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very reasonable near Wrigley"

5
AvidGolfer927, Painesville, OH 27/04/2018

This is a very quaint hotel within walking distance of Wrigley Field. Several restaurants in immediate area too. The parking garage is attached and very easily accessible. Price is 40.00 per day. Breakfast was good. Area is very small and congested. Be patient. Eating area is actually hotel lobby but plenty of tables. Overall nice experience.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"my stay"

5
User 26/04/2018

I could not of ask for a better place to stay reserved on line and exceeded our expectations you guys knocked it out of the park. Even though both cub games got cancelled we had a nice place to lay our heads. THANK YOU .

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"A Quiet Home Away From Home"

5
User 26/04/2018

I don't want to write a review. The Hawthorne Terrace was a small cozy traditional old hotel with newly renovated rooms. Very beautiful and comfortable. The staff was very friendly, welcoming and helpful. Breakfast room was very open and sunny. Very convenient location if you are visiting DePaul University. Also there are many very good restaurants nearby.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Trip to Chicago"

5
P6928WTjane, Westwood, Kansas 26/04/2018

The hotel was charming and the room was very large. Breakfast was good and the hot tub was nice for the chilly nights. It was remodeled nicely and I really liked the rain head shower feature in the huge walk in shower. Double vanities were a nice bonus also. The beds were comfortable.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy welcoming you back. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great little hotel!"

4
Grant K, Calgary 26/04/2018

Enjoyed my stay. Would definitely recommend to a friend who wants to be in that area! Lots of great restaurants around, and cute little shops. Near the gay area of Boystown so great night life and street life. Short walk to the

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Chicago visit"

5
User 18/04/2018

We have stayed twice when visiting our daughter. Staff is very helpful and complimentary breakfast is good. We will return .The location is great amenities also with a good breakfast (area small though). I personally like a softer comforter although these are attractive

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Our team pays attention to details and welcomes guests like dear friends. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Overpriced and too loud."

3
User 16/04/2018

I've stayed here before for 100$ less a night, but my travel dates were fixed for medical reasons. The price of the room was not worth it, and next time I'll be trying to plan more accordingly. Outside street noise is to be expected; it is Chicago. What I didn't expect was the HVAC fan being so loud that it kept me up, as well as the people in the room across the hall screaming. At one point the door to their room was left open for multiple hours, so I told the front desk. When I walked by next time, the door was closed but music was blaring and I could hear it in my room. This is the second time I've had a noise issue with other guests in the hotel. Also, any room right by the elevator (which this was) means you'll hear the ding all night. If you're sensitive to noise at night, I would not recommend this hotel. I stay here because it's within walking distance of what I need and once I check in I get left alone. If it weren't within walking distance of my medical appointments, I'd be looking elsewhere. That said, I always find parking on the surrounding streets for free. I won't mess with the parking garage next door who takes your keys and charges 40$ a day. Also - I'll say this is a good place to stay in Chicago if you have a service animal. I got no questions or hassle about her, and there's actually some dirt and grass on the nearby streets for walking. So A+ for that at least.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. We will inspect the heating unit (it's been quiet the winter in Chicago) and resolve accordingly. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"went for cubs game"

3
User 12/04/2018

went for cubs game. Close to Wrigley, nothing to fancy. Felt like it was out dated. Other than that it was acceptable. A lot of nice restaurants and bars with in walking distance. Parking garage for an extra fee.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great value & awesome location!"

5
User 05/04/2018

Stayed with my 2 daughters for a Chicago overnight trip. Room was quaint & comfortable. We also received a complimentary upgrade which was a pleasant surprise. Hope to stay here again with my husband for a weekend getaway. A very short walk to many activities in Lakeview. I was very pleased with room & front desk service.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Quite satisfied with our stay"

5
Dave P, Marquette, Michigan 03/04/2018

We were here for a concert at the Riviera Theater. Nice location, parking right next store. Staff was fine. Free upgrade to a large suite -- very nice room! Only complaint: hot tub was only lukewarm..

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our engineering team will address the temperature to be optimal. Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay and treated as dear friends. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Luckily the only hotel in this neighborhood is a very good one"

4
sechapman2018, Walnut Creek, California 31/03/2018

We were very pleased with the comfort and location of this hotel, and would definitely stay here again if our plans took us to the East Lakeview area of Chicago. The room was very spacious, and we appreciated having a microwave and refrigerator. The hardwood floors were a very nice alternative to the usual hotel carpeting.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great hotel with convenient walking distance to bars"

3
Fransual N, Waukegan, Illinois 28/03/2018

Hotel was basic, but comfortable. Location was worth the price of a suite at $370/night. The bars are easy to get as well as bringing back food from the restaurants still open later in the evening after a night of drinking and socializing.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team offers Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great place to stay!"

5
314janees, Madison, Wisconsin 28/03/2018

Clean, quiet and spacious rooms. Great location, close to so much. Easy getting in and out of parking garage. Definitely will stay here again! We really loved the room, it had hard wood floors and decorated so nice.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice hotel in a terrific part of town"

4
cruisebear, Akron, Ohio 27/03/2018

We took our two teens to Chicago for spring break in March 2018. We did the usual attractions-Shedd, Field, Sky deck, Blue Man ect. We are from the Cleveland area and Chicago is a huge step up. As far the Hawthorne, the location is north of downtown and surrounded by many wonderful restaurants and even a grocery store. Lots of things are in walking distance. The hotel is very very charming, clean and the rooms are fairly spacious considering how cramped buildings are in Chicago. This hotel has two buildings, both right next to each other. Each has its own complimentary breakfast area, so you don't need to go to the main lobby to eat in the morning. We had a loft suite....one level, one bath with double sinks, 2 king beds separated by a half wall for privacy and a living area with pull out sofa. The bathroom was my favorite part....granite counters, HUGE shower with 2 different spray heads, and a double sink. The rooms are nicely remodeled but still maintain old style charm. We even had a mini kitchen though we didn't cook much. The only negatives: Floors are original hardwood planks. Many of which are loose and separated. Watch out if you plan to walk barefoot! Mattresses are very hard. Might be a plus for some travelers but not us. We tossed and turned and woke up with sore backs. Last negative (but I am being a little picky here)...breakfast. While we very much appreciated a hot breakfast each morning, the choices were limited and always the same. The hot items were circular fried eggs (sized for a sandwich) and either sausage or bacon (switched daily). No potatoes for those carb lovers. There was a waffle maker and lots of toppings for waffles, but the breakfast area is so cramped I didn't feel like waiting to cook it. But I would much rather have those offerings than no breakfast as restaurants are so expensive. Overall, nice hotel that is good for families or adults.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Wonderful!"

5
MaryEllenH1281, Wareham, Massachusetts 25/03/2018

This hotel is great! Close to the lake and the CTA. The rooms are unique, clean comfortable and attractive. You can walk to many different restaurants, shopping and Wrigley field. The staff are all so friendly, knowledgeable and helpful. This is the second time we've stayed here and we will definitely be back!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great neighborhood stay"

5
User 24/03/2018

This is a smaller hotel in a great Lakeview neighborhood. It is within walking distance of the train. They offer breakfast but there are many restaurants nearby. We found it to be clean. We will stay here again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Always a great experience!"

5
User 22/03/2018

Convenient to area attractions. Intimate setting. Comfortable and quiet rooms including the suites. Great amenities including breakfast and adjacent parking. Staff is ALWAYS pleasant and helpful. Best bargain around!

"Our Spot"

5
Kristen W, Gainesville, Florida 22/03/2018

My boyfriend and I met here for a weekend anniversary trip and plan to come back every year. The staff was genuinely interested in being helpful and friendly. Taylor at the front desk was always smiling. Hawthorne Terrace has a cute first impression, the room was attractive and spotless, and the comfort and ease of our time made us want to never stay anywhere else in Chicago. Also, taking the Red Line downtown was easy, and there were lots of great restaurants in the neighborhood.

"Once again - like being at home."

5
jcvelis, Ann Arbor, Michigan 13/03/2018

I really look forward to my trips to Chicago, not only to visit friends but to stay at an 'away from home' home. Staff is friendly and makes me feel like family. It is easily a place that I would bring my own.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Cute neighborhood gem"

5
Rosemary C, San Francisco, California 13/03/2018

Older updated building near Wrigley Field - dog friendly!! Very comfortable rooms and they offered gluten free bagles - a real plus. We are in Chicago often and will definitely stay here the next tim. It's close to restaurants and coffee shops and feels very safe.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy welcoming you back. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Expensive, noisy, and room items not functioning."

2
jon645, Traverse City, Michigan 13/03/2018

This hotel is not worth the price. We experienced loud noises coming from room above, a malfunctioning phone, dead remote, and a very small breakfast area that was always full of people. The staff was terrific, however, and that made it bearable.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. We do not tolerate loud guests disturbing everyone's experience and will not hesitate to take proper action. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent Boutique style Hotel"

5
Tony L, Louisville, Kentucky 13/03/2018

Very comfortable, neighborhood feel, yet very close to everything. Much more like a boutique hotel. Very accommodating staff. Easy and safe to walk around the neighborhood and many choices for personal services and dinning in the immediate area, including a full grocery store on the same block

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great for Family Trip Downtown"

5
Mark M, Algonquin 12/03/2018

Great place to bring the family downtown for the weekend. Nice rooms with a good layout and the breakfast was great to have. Perfectly situated in the right spot in Chicago. Close to the theater and food and Bars.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent Stay!"

5
User 06/03/2018

Godfrey could not have been nicer or more accommodating. Thank you! The room was just terrific, as was the staff. Great area, near restaurants and even a record store. Convenient parking adjacent to the hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review. Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Kevin was wonderful!"

5
User 04/03/2018

Front desk clerk Kevin was so nice and pleasant to us during our stay. He accommodated all of our needs! The stay here was very beautiful to say the least, very clean and beautiful rooms, we'll definitely be staying here again!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review, Our location is unquestionably unique in Chicago and our staff truly cares with Genuine hospitality and welcomes guests like dear friends. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice stay"

4
User 03/03/2018

This is the third time I have stayed here . As on my other two visits this visit is also good. This time I am in a suite. In the suite u have a small kitchenette. Stocked with utinsels , microwave, fridge, and two burner stove. The room is as pictured on their site. The only con to the property is that the elevator is slow and the ice machine is in the main hotel. I love the area and enjoy staying here . Lots of places to eat along Broadway. Grocery store. Plan on staying here again when in the area.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We truly enjoy to be your home away from home and you "home base" in Chicago. Our staff is Genuine with Pride on our neighborhood, one of the Best in Chicago to explore. See you soon! Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great value very nice personnel"

5
User 27/02/2018

Have stayed here multiple times. Been upgraded 2x without even asking. ROom is spacious and nice , breakfast works for us. All of the people who work here that we have encountered are pleasant, greet you with a smile and helpful

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good value"

4
User 26/02/2018

We were looking for a spot basically just to crash for the night. It was a quick trip in and out of the city. While some hotels may have a low nightly rate, by the time you add parking, it's not so reasonable, or the parking is blocks away...the parking at the BW was right next door. $40. No charge for in and out. Front desk staff friendly and efficient- ready to offer suggestions for places to eat or anything related to Chicago. Very close to Wrigley and great restaurants. Room was quiet (we were on first floor near desk and breakfast ). Heating/air fan click on and off but it didn't interfere with sleep. Breakfast was included- we didn't eat tho. It looked ok. There was perodic cigarette smell in hall -either from outdoor smoking area or staff area but it didn't smell in room. Nothing fancy, served its purpose m.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Amazing stay "

5
Queena27, North Liberty, Indiana 24/02/2018

I had a wonderful experience at this hotel I came in and Kevin greeted me he was soooo pleasant to deal with. When I walked in he had a smile on his face which I always check for when staying at a hotel. Kevin customer Service was excellent. I would 100% book best western plus Hawthorne terrace again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Weekend in Lakeview-- The hallways smelled of weed"

4
User 21/02/2018

Each night the hallways wreaked of weed. Most disturbing for a non-smoking hotel, especially when traveling with a child. I mentioned the issue to the front desk and there did not seem to be anything done about it.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. We do have a procedure in place to resolve the issue mentioned. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Always a very pleasant stay - Great Value"

5
kimg407, Riverview, Michigan 21/02/2018

This was my 2nd stay with Hawthorne, i have never been disappointed. The location is walking distance to great restaurants and shops on Broadway, and of course Lake Michigan, The staff is always more than welcoming, and accommodations exceed our expectations each time.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and loyalty, We are extremely pleased to read your review and will enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect weekend stay"

5
User 20/02/2018

Friendly staff ,very clean hotel, cute and perfect size junior suite. Very modernized hotel loved the rain shower! Perfect idea of two tv's especially if you have kids. Spacious for our family of 4. Really Great

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very nice hotel in great area"

5
Slick777, Indiana 14/02/2018

My wife and I stayed here in January and had a great visit. The hotel is very nice, the staff was great, and the location is in a quiet neighborhood. Very good breakfast included. Great shops and restaurants nearby, lots of young adults in area. Would gladly return, especially in the summer when we hear they have great activities in the area. Highly recommend.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"It feels like a small, personal place to stay and not at all like a known chain hotel."

5
jkp2018, Princeton, Illinois 11/02/2018

It is just so easy, comfortable, convenient, clean with good parking. The staff is always helpful and efficient. Over the years, I have only stayed there 4 or 5 times but happily. I always look forward to staying there and hope to continue although it often full. I hope this little place maintains its unique and efficient ways!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa IHome; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Pleased "

4
bradandlyndsey, Omaha, Nebraska 05/02/2018

Small rooms, but typical in Chicago. Clean rooms, nice continental breakfast, and friendly staff. Floors and walls are very thin. Quite noisy but helped to run the fan. Parking is expensive and unnecessarily utilizes valet. The cars were parked right there on the first level, but you still had to wait and tip the valet. Seemed like a private lot though. So, I doubt the hotel has much to do with that. It was definitely a convenient spot for parking. I've looked at staying here before with rates upwards of $400. I wouldn't be impressed at that price at all. However, the price I paid for this stay was very reasonable.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. Parking is less costly if booked on a parking app used in Chicago when booked in advance. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Charming and Affordable"

4
Pam H, Detroit, Michigan 01/02/2018

Great staff, great location and free breakfast. It was snowy and messy outside and they were very diligent about keeping the lobby clean and safe. The staff was very helpful, kind and accommodating will stay again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very nice place to stay"

4
AlMat54, Bucharest, Romania 31/01/2018

Good location with a lot of options for food and entertainment and good connections for public transportation to down town.The room was comfortable and spacious , clean and quiet ( we had a rooms that was not on the street ) .The staff was friendly.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice hotel but poor service!"

4
izn2008, toronto 29/01/2018

This is a nice and clean hotel! Black out shades are average! The hotel located in safe area and the rooms are comfortable! However the front desk reception is not welcoming! When i asked a question after checking in as to any nearby restaurants, the reception did not want to help and looked at me as if i was botherinf them!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Amazing hidden gem"

5
User 28/01/2018

I'm a repeat customer for this well located and high quality hotel. Ann Sathers delivers fresh cinnamon buns for the free breakfast. Need I say more? We felt appreciated and special. The suites are excellent. Great value. amazing service. Clean. Excellent location.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and loyalty, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.6348500 Office mmartins@hawthorneterrace.com

"Great visit "

5
User 28/01/2018

This hotel a hidden gem. We were in town for Blue Man Group with a work party. I booked here because it was close to Yoshi's Café, Briar Street Theatre, and Hutch for brunch...all within walking distance. Great neighborhood, good vibe, and a 1/2 block from Starbucks. Our room was clean, the front desk service was stellar, parking convenient being right next to the hotel, and the shower head is high and strong, which is important to me being so tall. I'd highly recommend this place for a good stay at a super reasonable price!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good hotel for a great price"

4
Kevin J, Houston 17/01/2018

Great location and a value for the city. Parking is much less than other downtown properties. Older rooms could use updating. Not enough outlets, especially near the nightstands. Could also use some USB ports - everyone else has them now.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. We do have an enhancement on the night stand with USB port, our Alexa IHome, I'm very sorry if you missed this, but for your next visit keep it in mind. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice place to stay."

5
User 17/01/2018

Overall it was a very nice experience. The room was comfortable and spacious. The decor in the room was beautiful. The staff was friendly. The continental breakfast had a large selection. Checkout was hassle free.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"not a great experience"

2
User 11/01/2018

upon checkin they told me I had not paid for my room. (I booked 2 rooms same date at home on my computer online) I said my card was already charged for 2 rooms. they did not agree and asked for a card for them to charge. I needed to stay so I gave them a card. the next day I went back to show them the card was already charged and they did refund me but refunded the wrong card and I had a charge show up again on my original card. long story short it was a mess to get straightened out. the couches that we had in our suite as well as our regular room and my family members suite all head tears and rips in them and were in bad condition. most of the furniture throughout the hotel needed to be replaced. continental breakfast was ok but everything was not always out by 7. I would not stay here again

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Don't know"

4
Bryan G, DeWitt, Michigan 08/01/2018

We had a fun time in the area the parking is still very expensive I don't know what else to say to be able to complete this survey I didn't know that I had to fill out this part of it or I probably never would've done it

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for visit, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best Hotel in Boystown."

5
Bob J, Grand Rapids, Michigan 08/01/2018

The staff and crew are So GREAT and the service is exceptional and the staff sets that bar. Rooms are clean, bright and perfectly situated near all of the best neighborhoods and restaurants. Shopping made easy and a staff that always exceeds expectatioons.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Just Ok"

3
User 08/01/2018

nothing spectacular about the room. The hotel is located right next to parking and a grocery store. The area it is as well is also nice and there are a lot of options for food and entertainment in the area.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Chicago Hotel"

5
K1310LProbertl, Alexandria, VA, United States 27/12/2017

Great hotel, in great neighborhood. Excellent restaurants on same street. Every meal was great. Near Wrigley Field. Not too big, not too small. Wonderful staff. Great location. A wonderful week long vacation!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Wonderful place, wonderful location, great price"

5
nancymK1320WU, Cleveland, United States 26/12/2017

The room was like a nice apartment - hardwood floors, nice bed, couch, desk, kitchen, small dining table. Excellent large double sink bathroom. Good closet space, wall of windows with louvered blinds. Short walk to Lakeshore Dr and under, to the lake front trails and a DOG BEACH within a block (Teddie was delighted). Great value. Breakfast was good - full selection. Bus line very close. Parking a bit expensive but we found street parking close by on two of the three nights. We'll be back.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. See you soon! Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"I used this hotel twice for the same reason."

5
P465SIthomasb, Oak Park, Illinois 24/12/2017

I needed a hotel near where my daughter lives. I needed to travel to the hotel the day before her surgery so that I could drive her to the next county and get her to the hospital on-time. Inexpensive in-door parking was available. Motel was affordable in an area with no other options.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Hotel great, but watch your wallet"

1
sweetjustice196, Tampa, Florida 24/12/2017

Left my phone in the room and was hours away when we noticed, I asked if it could be mailed to me. They said yes and charged my visa $82.06 for mailing a 100.00 phone. DO NOT TRUST THEM. It was being mailed from Chicago to SW MI.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect stay in a great neighborhood"

4
JLS300, Phoenix 20/12/2017

Stayed here recently. Great experience all around! Reservations were made easily enough with handy follow up emails. Check in was quick and painless, even provided room early, bonus! Common areas are nice, but would never be considered chic/modern/cool. Think comfortable, but more in an '80s fabric(y) kind of way. Single elevator was good, but can imagine it gets bogged down at peak times. Hallway is looooong to the end-again very fabric(y) and feels like a bad Grandma. That said, one in the room, perfect. Had a large room with everything needed. Big, comfortable king bed, dresser with large flat screen TV with multiple channels, and a desk. Closet had safe, ironing board/iron, small fridge, micro and coffee pot. Bathroom was nicely laid out. Had an issue with the TV (no channels available), so went to the phone to call the desk. Phone was there, but usually they work better when actually connected to the wire, which there wasnt one. Told the desk on my way out, and they dispacthed someone. All was fixed upon my return. Breakfast was more than expected. Usual suspects of cereal/fruit/pastries/juices/coffee and also included eggs/sausages and a waffle machine (with so many topping options!). No actual place to sit other than a few tables in the lobby area, but it wasn't crowded. included wifi is fast and easy to connect. Property is in a neighborhood filled with shops, restaurant and nightlife within minutes of walking-just the best. Easy access to Michigan Avenue and the Loop via express bus or Red Line, both an easy walk. Will look to stay here again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Amazing stay, great location"

5
User 18/12/2017

I cannot say enough for this hotel!! They truly went above and beyond my expectations. I stayed here for my 30th birthday celebration since its close to the Wrigleyville bars (5 min drive).From booking, checking in and checking out everything went smooth. The rooms were up-to-date, very clean but I cannot compliment the staff enough, especially Jordan! Would highly recommend this hotel, perfect location with so many places to eat and shops within walking distance. I will be staying here for future events, can't wait to come back!

"Gem"

5
kathleenk625, Missoula, United States 17/12/2017

Great little gem of a hotel: well-staffed, lovely and well-cared for rooms, centrally located. I will absolutely stay here again during my next visit to Chicago. The WiFi was a bit less than fabulous, but that would be my only objection to an otherwise wonderful stay.

"Out Date Interiors"

1
sonnyn705, West Covina, California 14/12/2017

This hotel definitely need to update the rooms interiors for the price that I paid. Due to the nature of the old building and surrounding this town, I do not mind to stay in this old building but the minimum interior quality need to be reasonable! I got turnoff by the old furnitures and old bed mattresses which can not even support my back with my average weight 158 lbs. In my opinion this hotel is over priced with the current quality.

"nice and convenient"

5
User 13/12/2017

great hotel with good value in an outstanding area - good restaurants nearby ( check out the mexican food and marquritas across the street ) parking right next door - pricy but it IS downtown Chicago would def. go back

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"hotel review"

3
User 12/12/2017

I used this hotel as it was close to family as my visit was for business and pleasure, although very reasonable, room and hotel decor extremely out of date, no interest in spending time there, clean however, just not worth a hotel

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; the fun Alexa; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great hotel for visiting Chicago"

5
Grubsyme, Derby, United Kingdom 10/12/2017

Nice, comfortable, smaller hotel. Much better that the usual chain hotel feel and the staff were excellent. Very ample breakfast included in the room price and an extremely spacious room made this a nice stop over. Walking distance of the lake front, restaurants and bars and just a short taxi ride to the centre of Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
mmartins@hawthorneterrace.com Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Beautiful Hotel"

5
K3410XFelizabethh, Spring, United States 07/12/2017

Wonderful staff. The hotel has large rooms, and an elegant atmosphere - especially the outside and courtyard! Cinnamon rolls were wonderful - as was the variety of breakfast foods and beverages. It is much nicer than most higher-priced hotels.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"A surprisingly good stay"

4
Y9398HMlynns, Tulsa, Oklahoma 03/12/2017

I had walked past this hotel many times since my daughter left bed in the neighborhood. When we needed a room for some family members, we chose to stay here. It is an excellent location and is within walking distance of Wrigleyville. For Chicago prices, it was in line.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Cute, quaint hotel"

5
pattis250, Big Rock, IL, United States 01/12/2017

This hotel was very comfortable and clean. Staff was kind and helpful. Beds, were a little hard, but room overall was outstanding! The outside was decorated beautifully for the holiday season and was very tasteful! We had a great time!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Pete's"

3
agentpete, Forestville, California 25/11/2017

There was something off kilter about this place (not right), a lot of men running around leering and watching guests as they ate or lounged. The room was clean, but some of the public areas, such as the breakfast area, someone had gotten sick by the door and it was not cleaned during the time we were there, you could not eat in the dining area, and after the first day stopped taking food out it to our room.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent service in a very clean, nicely done neighborhood hotel"

5
motraveler90, Saint Louis, Missouri 20/11/2017

Family recently moved to this area, and I was delighted to find a neighborhood hotel with good reviews nearby. Very clean and thoughtfully renovated rooms, with amenities I wouldn't normally expect in a Best Western. Every single staff member was friendly and helpful throughout my stay, and breakfast was nicely laid out and restocked frequently - they even pack little "on the run" breakfast bags for early risers who need to head out the door quickly. Great valet parking garage next door - though be prepared that the price is hefty ($40 a day, including in / out if you're staying at the hotel); parking in this area is very difficult, so not a lot of other reasonable options. Only other item I'd like to see changed is that on weekends (not sure whether all the time or just on weekends deemed "heavy area traffic" weekends - my weekend was the weekend before Thanksgiving), 2-night minimum F / Sa night stays are required, at least up until about 1-2 weeks before the date; it seems to me that this would push a good number of advance reservers (whom I would think have good potential to be loyal repeat customers) to book elsewhere who might want to stay here for only 1 weekend night, which I question as a long-term business strategy in this area - not a heavy tourist area (except in the thick of baseball season). Happy to make what I feel is a very good value discovery in a city which can be pricey, and one with excellent service to boot.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. We surely have a strategy in place for longterm booking and the loyal customers enjoy it. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Hawthorne Terrace"

5
Giorgina L, Hopewell Jct, United States 19/11/2017

This was our second stay. Our son is DePaul student. We drove out to pick him up. The staff is so helpful and friendly. The hotel is charming and cozy. Rooms are clean and comfortable. You can walk to many restaurants and train. Hotel offered DePaul family rate. Breakfast offered hot and cold food items. Drinks and hot coffee all day. Area was clean and continually re stocked.

"Our stay in Chicago"

4
michaelhE8657DU, Chicago, United States 18/11/2017

Considerate staff who listened to our problems about the heating system issues and then adjusted our rate for our stay. The breakfast area had decent food, but the room where it was served was cramped and difficult to navigate.

"Outstanding Stay"

5
Andrew S, Chicago, United States 17/11/2017

The hotel property was clean, well maintained and attractive. The staff that I came in contact with were accommodating, friendly and eager to serve. I felt safe and secure and the morning breakfast was eye appealing and very good. I would definitely return and recommend this property.

"We'd book again!"

4
Lpballard, Chelsea, Michigan 16/11/2017

Booked a queen single but the heater didn't work so we were moved to a larger dbl double and it was fine. We went from the first floor to the third and unfortunately there was a very unhappy baby next to us and the poor parents just couldn't get it calmed down. They finally were successful but it didn't last long and they actually had to take the child outside about 2AM! The hotel staff did talk to the parents but there just wasn't anything they could do. Even though we were a bit tired from the crying child incident, the breakfast the next day was very nice. Lots of choices and plenty of food. The front garden area and outdoor seating are probably lovely in the spring and summer.

"Excellent Hotel!"

5
X6441GYkims, Mankato, United States 15/11/2017

We were treated like royalty here! Very comfortable bed, quiet, clean room, great breakfast. Both my husband and I were very happy with our stay. Location was close to everything we needed. Safe neighborhood also.

"Time to refurbish the public areas!"

4
C T, Harrisburg, Pennsylvania 14/11/2017

I have stayed at the Best Western Hawthorne Terrace at least once a year for over 20 years; the location is great! The guest rooms are always clean, up-to-date, and comfortable. But on the mast visit in early November, I noticed that the public areas are definitely in need of a refurbishing! The charm of the lobby has disappeared, and the hallways need a remodeling! The seettie located in the elevator area on each floor has been there for over 20 years, and definitely needs replaced. I still highly recommend the hotel if staying in the Boystown area of Chicago, near Wrigley Field!

"Thank you for a wonderful stay!"

5
shanet973, Bloomington, United States 13/11/2017

The team at this location have really stepped up thier game. Customer service was excellent. I felt very relaxed by checkout time. Stayed in the king room suite, highly recommend! Worth every penny. Two king beds one in an alcove and one actual bedroom. Three TVs, and a kitchenette. Ordered groceries and ate myself into a food coma.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very loud and amenities in a very bad condition"

1
413matthias, Cologne, Germany 13/11/2017

Very loud: you can hear everything from every room. Amenities: breakfast room is tiny and has never enough space for all the guests | using the gym is dangerous as things are broken. Value for money: you can get way better value for money in Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"One of few options near Halsted St and Wrigley"

5
Jennifer C, Austin, Texas 07/11/2017

Stayed here Halloween weekend to be close to the nightlife on nearby Halsted St and found it to be a great choice. Not your typical big box chain hotel, it clearly used to be an apartment building as all the rooms are different shapes and sizes. It has a cute front garden area that was all dressed up for Halloween, staff was super nice at check in, rooms are big (I got upgraded to a suite that could have easily slept 5), breakfast was good, just wish it went a little later on weekends. Furniture is a little tired but bathrooms have been renovated recently and the shower was amazing. I believe all the rooms have a kitchenette. For some reason it's really the only option in this area, but even if it wasn't I would definitely stay here again.

"Graduation trip for our Grandson to see the Chicago Cubs at Wrigley "

5
dbagby74, Greensburg, Kentucky 06/11/2017

I hope it will let me write everything I want to, I hope I am not limited. We 1st discovered Best Western's again in 2014, in Pigeon Forge, Tn. It was New Years Eve, I had just been diagnosed with non-hodgkins lymphoma stage 4, was having surgery on Jan. 7th. My hubby surprised me he said lets get out & forget about everything. So he wanted a room w/ a Jacuzzi and fireplace & the balcony over the creek, he got that room on a holiday, b/c they have a ball drop like Ny on a smaller scale but you would never know it. From the outside it looked like an older hotel but freshly painted & taken care of well. I was so skeptical. We walked into the room and I was shocked to death, it was a gorgeous day, so from that day forward when we travel we try to stay in a Best Western, they have a great rewards program, and we have only stayed at one that didn't served breakfast, most have hot tubs and indoor pools, and are updated very beautifully, modern, depending on location. Always checked last time renovated. And call some bank in that area, if your not sure, most have been renovated, but somebody at a bank would probably have some info. I pretty much can tell by looking at the pictures, styles of tv, color palette if it's been updated. SO we have stayed in so many, since then and have earned so many free nights easy to accumulate. Most have great prices and they have last minute deals, if you decide to go some where fast. One of my biggest pet peeves on traveling is usually the beds, these beds are so comfortable, I can swear on this one. None of the ones we have stayed in have not been comfy. So back pain solved now when traveling, just hate it when it's a destination that we need to be, and no Best Western. Ok on to the BW Hawthorne TERRACE Chicago Illnois, this is a Lovely Boutique Hotel & has been completely updated but kept the lovely Charm of the hotel. So are grandson graduates this year and he's a huge Cubs fan. So of course, we wanted to surprise him, but when he graduates the cubs will be in spring training & one of the buckets lists, was Wrigley field. So on our way up we stayed in a Best Western in Portage, Indiana & on way home stayed at another BW in Edinburgh Indiana. Both as beautiful as well. So back to the BW Hawthorne TERRACE Chicago Illinois, I have a couple of complaints. So, when I made my reservations w/Mayra, I had several conversations w/ asking different info. Because we had our tickets forever, and then I found out the day we went you could do a guided tour of all of Wrigley FIELD except locker rooms, they got to go on the field, we went everywhere & so fun & so much info.A must do 25.00pp. it was game day, I mean, my husband likes basketball, but our Grandson has really got us into it, especially the cubs after the win last yr, we use to love it alot, I think NFL & College basketball has taken us over. So I had called to find out for the tour and the game on parking because 2 different gates & would we exit the stadium or just stay in. An exact location on parking.The closest handicap parking was 1 & 1/2 miles one way, yes I said handicap! Unreal & he would have to move it to a different parking spot for the game. 50.00 for each parking, so I called Mayra and she said absolutely come early & park at hotel it was only 8 blocks away. And I had given her my credit card & told her we would have late check in. So tour, lunch, shopping & game, so we had a full day. I went in to check in and I had cash to pay hotel in full in advance, no mini bars etc. They already had my credit card on file and the little guy I think was new, & he goes you have to pay a 75.00 deposit since your paying cash & I go why you have my card on file. He goes we have too, if your paying cash, I go do you have a manager I could talk to about this, it wasnt the money it was the principal. He said yes, I will get him, by this time I was filling out paperwork & stuff he came back out & said he will be right here, I go while I am waiting go ahead and check them in. I don't mean to be mean, but he came out like he was teach this old lady Im 60, anciet to him, how things work, very rude, very loud goes if you don't have a, credit card & are paying cash, you have to pay a deposit, I go first I do have a credit card you have it on file, I think you can speak lower, I can hear you, he goes I thought maybe you couldn't hear him tell you the same thing I am telling you. So another age slam, but that's on him. I go I stay at Best Western all the time in fact I stayed in one last night & there was no issue or problem. So we were tired, felt yucky, still had to unpack luggage out of car, we had dinner reservations downtown, because we,were right by the lake. So I looked at my husband I go give me my wallet, Iwas, over it by then, I paid the 75.00. So they handed me the keys & I asked for a receipt, he goes you will get it when you check out. I go no I will get it now I paid cash, so he walked in the back slammed the door & there was people, everywhere, don't think my husband is s wimp, I go just let me take care if it, so he throws a paper at me said nothing about the 75.00 deposit. I asked him to write on here the deposit & initial it please, I never raise my voice, I really wanted to cry, I was so exhausted, he goes I am not doing that, I could tell the man next to me was about to go over the counter after him, he never said anything but I think if it went on much longer he would have. So I myself wrote down 75.00 deposit & the date & asked there names the young boy, told me his, & I asked him again, and he raised his voice & told me his name. Then he added, it won't matter, anybody can write anything on it, I go thank you very much, I think it was making him madder that I wasn't screaming and hollering over this, I wasn't give him the satisfaction. So we went to our room we had a Jr. Suite 2 queen comfy beds and a flat screen Tv in there and in the living area a sofa bed if we needed it, we did not. Micro/ Fridge/Desk another flat screen Tv s closet so big we could put the wheelchair in it when we're not using it got cleaned up dressed, thank the Lord for valet parking or we would have never made our reservation. So the next day, gonna condense the rest, I was not feeling well, so he I just rested until dinner so my husband & grandson went to the Chicago History Museum. I was looking at my checkbook, and the hotel charged my card 51.and change, so he I called down asked for manager said he'd be back in an hour, I go I hope so because we are going to dinner & and if I don't here from him by the time we leave I am calling corporate in the morning. Now my husband is not there, well the phone rings and it was the manager and I told him the whole thing, he kept apologizing, & said he would take care of it, & the boy was wrong, he would have my 75.00 waiting for me when ever I wanted it & he would definitely take care of him. Because he is wrong. SO we get ready to leave & the girl was on & him He goes what do you need I go my 75.00 his head look like it was going to explode, the girl goes here you go Mrs. Bagby. So then we get up the next day and I am checking the bank there was the credit for the charge. And now I have 2 more charge of 40.00 each, Jerry called down to see if the manager was there they said yes, he got dressed and went down, needless to say, he said he couldn't tell who did it, but I feel like he was the one, he asked me on Monday what he needed to do to make me happy, and I go my 75.00 back and and credit my account, my husband goes you didn't ask for any perks. So the manager was very nice and very attentive. But he asked my husband the same thing, well we got our parking free, and a disc on our room. So maybe I will speak up next time. I didn't want anything, I just wanted it all fixed. But I think by the time all this transpired he was just over it. It took 10 days before it credited my acct. He told my husband if you don't get it with in 10 days call me. The only other problem, I am having know, is if you are a member of the rewards program. When you make a reservation it is on your app & in your email almost immediately. And then when you check out almost immediately your points are added. SO before we even went I had probably 3 conversations about my trip not being on there even though I received an email and confirmation. So the last phone call to me she said even tho everything else has been updated, they still haven't updated there system, but it would be taken care of. Well so far, we checked out on Oct 4th, and it is now Nov 6th, still no points. So I filled out missing POINTS today. It says wait 7 days after you check out before filling this out so I waited over a month if we don't get them we will call corporate. And both of the other Best Western's show up in our rewards section. This one has still not. My only other complaint is what if, you didn't have the money on your card or your debit card. That could have been major for some one fortunately it was not for us. But there have been times it would have matter. BUT here is the kicker, besides the young manager who's position has gone to his head, and the other issues, but the manager was nice and took care of us, and I feel assured the points problem will be taken care of. This was a really nice boutique Hotel, large indoor Jacuzzi, free breakfast every morning, ivy covered walls, so quaint and cozy throughout the whole hotel, and some of the older design elements have been refurbished, or really good fakes. It a really nice place to stay you can see the lake from the hotel we were on the 4th floor, only about 6 to 8 mins to everything even downtown, there are 2 grocery stores 1/2 block away, cafes, fine dining, donut shops, you name it right or left 1 block each way there's everything even Walgreens. About 8 blocks to fast food, and the Wrigleyville area, I am sure would be a fun area 2 blocks over and 2 blocks up and them all the way to the stadium. It has great beds, very upscale, very nice bistro style table area for the warmer weather to have breakfast. Would I stay there again, absolutely!!!!

"First time in Chicago"

5
Emmjayess, Ottawa, Canada 02/11/2017

Beautiful little hotel that has welcoming staff (from front desk to cleaners - all lovely people). The location is fantastic: ensure you go for walks in the area. Close to several landmarks - great for tourists. Walking distance to L station. Great food nearby. The front desk staff gave good advice for restaurants. The breakfast bar was well stocked: be sure to get the cinnamon rolls - they come from Ann Sather right across the street. The coffee is good. The only downside is noise: if your room is street view, then you will hear sirens regularly. You may wish to ask to be moved to a room along the sides or in the back, if this bothers you (alternately, bring earplugs). I will definitely come back to this hotel in future.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel to all your future visits to Chicago. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent Management!"

5
stevensonterry, Green Bay, Wisconsin 02/11/2017

I left a very valuable item in my room before I left for the day and called to inform the manager. He personally went up to my room to secure it and sent me a text afterwards as proof. Seems to be very committed to customer service! I will definitely be back next time I travel to Chicago!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good deal near lots of restaurants and entertainment"

4
jzgreens, Des Moines 28/10/2017

This hotel has a great location near lots of restaurants and entertainment. Bathroom was huge (with double vanity). Kitchen was nice. Bed was comfortable. Good, clean room for a great price. Would recommend.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Chicago's Best Western-Hawthorne"

5
heleneg430, Toronto, Canada 28/10/2017

If you're looking for a hotel in the Lakeview area (Broadway Avenue) this is a great place to stay. Courteous, efficient staff; breakfast included; nice amenities. Price is very fair given the quality of this fine hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Hotel is old but services are good"

4
reneeroszel, Grove, Oklahoma 26/10/2017

Don't expect a fabulous room, as to decor. My room was very average as to looks. However the bed was comfortable, sheets were clean and crisp. Air conditioning was great, since I like to snuggle under covers. Nice Keurig coffee maker. Quiet with the sort of breakfast you'd expect, as in most hotels. Room costs are in my view expensive. But you might find bargain prices on other sites that search for best prices. I did. Which might mean I didn't get the 'best' room. Who knows. Still I would stay there again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. We have different room types to accommodate all preferences. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Stay in the neighborhood"

4
davidreece, Dallas, Texas 24/10/2017

The Best Western Plus Hawthorne Terrace is a wonderful place to stay in Chicago if you want to live like a local. The location in the Lakeview East neighborhood puts you close to shops and restaurants, Boystown or Wrigley Field, whichever you prefer (or both!) and a short walk to Lake Michigan. Being up north feels like you live there. We walked to Lincoln Park one afternoon and enjoyed the Conservatory and the Zoo. The hotel suites are like small apartments (ask for the annex). I've stayed here several times, and will always think of this place first when I want to be near family and friends.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Thank you for your loyalty and see you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great spot to see marathon"

4
4kb83, Wisconsin 22/10/2017

Small but comfortably appointed room. Hotel halls and lobby seem somewhat worn down. A bit pricey. Parking available for $40 for 24 hours. The Chicago marathon route was in front of hotel and so it was easy to be a part of the buzz.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. See you soon Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Pleasant surprise!"

5
jjminser, Santa Barbara, California 21/10/2017

My oldest friend got tix to the cubs game and flew me to Chicago for the game. My first time in Chicago or at a Best Western and I was pleasantly surprised in every way... well except that the Cubs lost. Rooms were modern. The hotel actually installed an Alexa alarm clock when we were there which was super cool to try out. Nice complimentary breakfast got me my caffeine fix in the morning. Lots of restaurants in the area. Front desk staff was helpful and directed us to a good Mexican restaurant just nearby. Wish the Cubs won, but otherwise a great visit!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely excited to have included in our guests experience an Alexa in every room where all you have to say is "Alexa ask BW" and have fun getting a wake up call; weather or any other request you have during your visit. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Chicago trip"

5
User 20/10/2017

Great place to stay! Room is nicely decorated. Room is clean, beds and pillows are nice. Staff is excellent. Parking garage right next door to hotel. Easy in and out if car is needed in the city. I would highly recommend this hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Dated building but few competitors in area"

3
User 17/10/2017

Got a room facing a noisy street (Broadway). WiFi was a little sketchy at times. Good location for the neighborhood, but a little pricy for a dated building. Bed was not so comfortable. Breakfast food was pretty decent, though seating was hard to come by.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Location but...."

3
Elaine O, Kennett Square, Pennsylvania 12/10/2017

We were in town for the Chicago Marathon so the location could not be beat, especially as many hotels downtown were booked months in advance. Room was small and clean but in need of attention. Sink was cracked, desk chair was in need of replacement and one of the shutters was missing a handle. Due to room size, the refrigerator and HVAC unit were extraordinarily loud and made it impossible to sleep, such that we turned off the air and unplugged the fridge.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Unfriendly staff and poorly maintained"

2
587henrya, San Francisco, United States 10/10/2017

When we checked in, we had to wait 5 minutes while the check-in clerk completed a personal call. He never apologized nor made us feel welcomed. The whole experience was that way. An Air Conditioner so noisy that you could not run it and sleep, dirty glass-ware in the bathroom, a bathroom door that did not close properly and a dirty hot tub. Overall, the hotel needs some work from the top management down.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very quiet suburban hotel close to everything"

4
Beachkidboy, Long Beach/Los Angeles 09/10/2017

I stayed here for 10 nights in late Sept - early Oct for leisure. While I was looking for a centrally located hotel bear everything Chicago has to offer I especially wanted something close to Wrigley field to take in a couple Cubs games. This hotel is in Lakeview East/Boystown and about a 10 minute walk to the stadium. It is primarily a quiet suburban community of apartments and small shops with a supermarket next door and Walgreen's/CVS/Osco locations all over; as well as eateries from fast casual to more formal sit-down, coffee shops, bars, hair salons/barbershops, fitness clubs, etc... You name it, it's all in walking distance. As I said, it's about five or so minutes up Broadway to Addison, then another five minutes or so over to Clark and you are at Wrigley Field and all the excitement of Wrigleyville during a pennate race. Also about five or so minutes walk due East to the shores of Lake Michigan. For attractions longer than a walk, if you don't want to use trains or busses, an Uber or Lyft ride is between a 10-25 minute ride to almost anywhere you would want to go. For the hotel itself, there is a main building which has the front desk, fitness room, sauna, heated whirlpool, and business center which features complementary computers and printers. There is also a second unattached building with a secure entry. Both buildings feature a daily complementary breakfast till about 10am (cold cereals, instant oatmeal, fresh cinnamon rolls, bagels, muffins, juice, coffee, tea, cocoa, sausage links or bacon dripping in fat, make-your-own waffles, fruit, etc...) A few tables to eat but most guests take it to their room. My room was a king suite featuring a sleeping area, kitchen, bathroom, and living area. The bed was comfortable with four pillows and another two available in the closet. I could never to get the radio to work on the clock radio and the clock doesn't illuminate. The windows of the room do open and there is a ceiling fan over the bed. The AC/Heating did a fine job cooling but didn't seem to do much for warming. My kitchen had a sink, microwave, moderate refrigerator, dishwasher with detergent, dishwashing liquid and a cloth, but no drying rack, and two gas burners. No oven!, so be careful if you buy something at the market that needs to be kept frozen or needs an oven. It came supplied with the basics you would need in a kitchen but I would suggest a sharp knife and a bottle opener (there was a corkscrew). Also two bottles of water daily. For the bathroom, it was very nice, even though the toilet is in the same space as the double sinks and the shower. There were plenty of towels of various sizes, soap for the sink and the shower, shampoo, conditioner, and lotion. These were all fully stocked daily whether you used them or not. The shower was larger and seemed to hold its water well, both a hand-held unit and overhead rain showerhead. All of the water seemed to heat up and cool down quickly without fluctuating except for the kitchen sink, as you turn it on at very low pressure it is cool, but as you increase the pressure/flow, the heat also increases. The living space featured a couch (which can turn into a bed) with a coffee table. Also a work area with a chair and desk/counter. Large flat screen tv which is situated so you can watch it in the living area or in bed. Confusing way to access shows as if you want to watch channel 15, you have to punch in 15-1. Not that big a deal as I wasn't there to sit in the room and watch tv. My major problem I have, which I can't legally blame this hotel for in my case, is this. The bed linens and towels seemed to have quite a preponderance of chlorine-like chemicals. My eyes were fine before I travelled to Chicago and stayed here, and since I've returned they have recovered, but during my stay my eyes were red and burning, I used some OTC eye drops which worked for a while but the irritation soon returned so much so one day I went to an Urgent Care center and got some Rx eye drops. I don't know if it was just allergens in Chicago I wasn't used to, but that 'chlorine' smell certainly contributed. I've never experienced that before. It also seems no one else was. Maybe it was just me. Another item of concern was some noises which seemed to repeat all the time; something like machinery turning on and eventually off, like a motor or AC compressor, maybe my windows were near where this stuff was located. Annoying. I fully enjoyed this hotel for its location, amenities, and reasonable prices.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. See you Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Close to Wrigley Field "

5
User 05/10/2017

This hotel is clean & comfortable & perfectly situated to Wrigley field and Lakeshore Drive. Breakfast was well stocked each morning & apples on the counter to grab as you walked out for the day. I had a great stay and will be back!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Needs Improvement"

3
Marc M, Boston, Massachusetts 04/10/2017

Overall average to below average. A bit noisy on street side rooms, hard beds, rusty fixtures in shower, breakfast adequate and basic, good location in that part of town near ball field, but pricey for what you get. I might stay in the city next time for lass money and more amenities and easily take a hired car to that area.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Hidden Gem"

5
User 02/10/2017

Great place to stay. we will go back soon...loved the overall expierence to the Cubs game. we walked to everything. safe secure parking rooms were spotless and well decorated and very quiet. my only personal issue was the mattress was too hard.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing your stay, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location for Wrigley Field"

4
User 30/09/2017

Overall a really good hotel and perfect location for the Cubs at Wrigley Field. Good room and housekeeping was excellent. Room location in the hotel Annex was not explained at check in but only minor gripe. Bottles of water in the room were a nice touch - loads of nice places to grab a meal nearby on Broadway and Clark Street. Overall excellent and would definitely recommend it.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Wrigleyville Hotel"

4
121kristib, Evansville, Indiana 26/09/2017

The hotel staff is very friendly & helpful with any questions. The room was clean, had a comfortable bed & medium sized mini fridge, & very hot water!!! It's perfectly located for anyone looking to be close to Wrigley or any north side area (only hotel I could find in area). You can easily walk to Wrigley, to lots of great restaurants & bars, & to the path along the lakefront.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good location and nice staff"

4
Limerockracer, Guilderland, New York 26/09/2017

Everyone was very friendly and worked to assist where needed. Property is convenient and really the only choice in the immediate area. Thankfully it is well kept and went through somewhat of a renovation over the last few years. Cleaning staff did a great job on the rooms. Breakfast is typical continental you get at most hotels, nothing special. Would not have a problem staying here in our next visit.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"While they have a few maintenence issues they are very accomodating."

4
Maurine D, So. California 25/09/2017

I believe the out of order ice machine that is the only one in the hotel building proper may be an issue they can work on. There is an ice machine in the annex next door and housekeepers have said on request they will go fetch you some ice. Maintenance responded relatively quickly to my report of my room's coffee maker not working, and failing to fix it, it was replaced. A nice touch was having a microwave in the room which I used to heat up my chicken soup from Rosati's. The included breakfast was tasty and the coffee strong.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Amazing Boutique Hotel"

5
skyguyWI, Madison, Wisconsin 25/09/2017

I recently visited a friend in Chicago. Based on our plans for my visit, he suggested the Best Western Plus Hawthorne Terrace for its location. It turned out to be an excellent choice. The location was perfect! I live in southern Wisconsin and take the METRA commuter train to Chicago. I got off at the Irving Park station and took a CTA route 80 (Broadway) bus to Broadway. After walking just a few blocks, I found the hotel. It couldn't have been easier. The hotel is very unique. It does not have the feel of a chain hotel. It most definitely qualifies as a cozy, boutique hotel. The front desk staff were very friendly and welcoming. Without me asking, they assigned me an upgraded room. It was a two bedroom suite, since my friend was staying with me. The room had a full kitchen including a two-burner stove. I have had apartments that were smaller than that hotel suite! It had a very cozy, comfortable feel. The beds were incredibly comfortable. With my lower back problems, a good bed is crucial. There are many nice restaurants and businesses in the neighborhood surrounding the hotel. Starbucks was located next door. All of the fun on Halsted Street was just a short walk away. Now that I know where the hotel is and how easy it is to get there from the Irving Park METRA station, I will definitely make the Best Western Plus Hawthorne Terrace my "go to" place on my future visits to Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great place if you are going to Wrigley"

4
phyljw, Kansas City, Missouri 24/09/2017

Loved that this hotel was in a residential neighborhood. Wonderful location. No heavy traffic. Very quiet hotel and area. Easy access to any place you want to go. We walked to Wrigley field-10 minutes. Good restaurants. Also grocery and walgreens a couple of blocks

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"worst hotel ever"

1
mkh22017, Sikeston, Missouri 20/09/2017

The outside of the hotel presented nicely, but from the lobby on in, the hotel just stunk. Carpets, hallways, and even the unswept and nasty stairwells--it all just stunk. The room itself was small, the reading lamp above the bedside was broken off and just hanging, the floors hadn't been mopped in who knows how long (I mopped up an accidental spill and the towel turned black, that's how I know that), and there was grass growing in thru the bottom of the outside windows. The tub was nasty, as if never cleaned between guests, and the wall heater was turned on, blowing hot air throughout the room--I even had to get someone come to the room twice to turn it off and turn the A/C on (since it was in the high 80's that day). The ONE ice machine in the hotel was naturally on some other floor. And parking? Oh, yes, the old $40-garage-next-door-add-on-trick that they forgot to mention in my reservation conformation. Naturally, I tried to address these issues at the front desk. The various clerks listened, but I was apparently a bother to them. For instance, when, as a courtesy, I reported the broken wall lamp to them (after I had to go get someone to fix the heater and A/C) I was informed that since the bellman hadn't noticed any broken lamps when he had first come to the room, it must have been me who broke it! I mean, why would I have mentioned it at all if I had been the culprit! You should have seen the clerk's blank stare elicited by my describing how nasty the floor in my room was. Is that how you treat your guests? That was a first for me! By the time I checked out, the bill for my $297 SENIOR "DISCOUNTED" room had swollen to around $400. This was truly insult to injury. I will never make this mistake again. I promise you. Sirs, with all due respect, it is an absolute disgrace that Best Western bills this hotel as a "Plus". I have stayed in Best Western Plus hotels before, and I think somebody had to have gotten a payoff somewhere along the line to give this stink hole that upgrade moniker. In fact, this hotel is not a "Best" anything.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me or share with me your number and a time to contact you. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Hawthorne Hotel - Chicago"

5
nicholep148, Lynchburg, United States 20/09/2017

The staff at Hawthorne were welcoming and accommodating; making my stay great! The rooms were well done and I had a wonderful night's rest before my interview the following day. I would highly recommend this hotel.

"quite, special room atmosfere and aperence"

4
User 18/09/2017

nice hotel at a quite neberhood, 30 min drive from downtown, 15 min from golden mile, a big supermarket at walking distance. a mall 15 min walk, resturants and shops oposite the hotel. nice place to walk even night time near the hotel, nice seating place at front of hotel with a small garden.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect Experience"

5
User 16/09/2017

This hotel provided a stay in the perfect location for my needs including off-street parking at a price that was affordable to me. A grab-and-go breakfast was provided also. The location was a safe neighborhood with access to businesses that were open 24-hours.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Location"

4
Carol A, Columbus, United States 10/09/2017

This hotel is in a great location and within walking distance to Wrigley Field. There is parking right next to the hotel which is convenient although you pay for it. The rooms have wood floors instead of carpeting which I love. It is an older hotel that has been remodeled. The rooms are spacious but the entry area and breakfast area are small but who cares as you are not in those areas of the hotel much. There is a nice courtyard out front to sit. We will stay here again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect quaint location for a visit to Wrigley Field"

5
13thyear, Austin, Texas 07/09/2017

We were just in Chicago stopping over for 1 night and wanted to take in a Cubs Game. This hotel was highly recommended for it service and its proximity to Wrigley Field. It did not disappoint. We had a little trouble getting out of town due to Hurricanes and actually cancelled our reservation. Once we found a flight out I called the hotel and explained my situation. Without a second thought they reinstated my reservation. It was such a relief. Then upon our late arrival they were so friendly giving us directions and assurance of safely to the field, which was a very pleasant and safe 5 block walk. On top of that they upgrade our room. Everyone was so kind and the hotels is well maintained and manicured. The room was very stylish and large. It was a very comforting and welcome retreat. If you need/want a quiet retreat while visiting Chicago this is it.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. See you soon and safe travels. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location. Boutique style not your typical Best Western"

5
Tony L, Louisville, Kentucky 06/09/2017

This location is more of a boutique style hotel and is a great neighborhood location. Very convenient to great restaurants and shopping. Lots of good choices near by plus never waited longer than 4 minutes for an Uber ride from this location

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Experience"

5
240jilla, Livingston, United States 05/09/2017

The ivy growing up the outside walls of the hotel make it seem rustic and quaint but the rooms are newly renovated (the walk in shower and rain shower head are fantastic!) and very nice. The staff is helpful and friendly. And the hotel is located in a clean neighborhood only a short walk to Wrigley Field. Plus the expansive availability of diverse restaurants and bars; perfect location!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office

"Close to Wrigley and Lake Michigan "

4
User 04/09/2017

We were able to park the car and not pick it up until we left the city. Pluses - nice room, pet friendly and great breakfast. Minuses - $40 additional parking fee and there was not a single working ice machine in the hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Terrific!"

5
249renaek, Wayne, United States 04/09/2017

Gorgeous junior suite! Up to date, amazing bathroom, felt like we were in 5 star luxury hotel. Widows must have been soundproof--got the best night sleep for a neighborhood city hotel. Fantastic Property!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review, our location is certainly unique in one of the Best Neighborhoods of Chicago. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best Western Plus Hawthorne Terrace Hotel, Chicago"

5
915evelink, Clarkston, United States 29/08/2017

We can thoroughly recommend this hotel. the staff are friendly and efficient. The location is very convenient for public transport and local attractions. We have always stayed down-town previously but we enjoyed this location much more.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. See you soon Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"The most beautiful hotel in Chicago"

5
michelle l, Gautier, Mississippi 29/08/2017

There aren't enough words to describe how beautiful, well keep, and friendly this place is. Don't bother looking any further if coming to Chicago. The surrounding amineties are amazing! Everything is within walking distance from the hotel. If a beautiful friendly place is where you are wanting to stay- absolutely don't look any further.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. See you soon Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Outstanding Location"

4
Kerry P, Niagara Falls, Canada 28/08/2017

We were in town for a baseball trip and to visit Wrigley Field for the first time. The location was perfect and was an easy walk to the field and to the waterfront. We were on a budget as we spent a fortune on tickets and we could walk to grocery, 24 hr store, bus stop and we would return again. Hotel had great breakfast included with options for everyone.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best Western Hawthorne Terrace"

5
Chad H, Toronto, Canada 28/08/2017

My partner and two friends of mine stayed in a 2 bedroom suite that had a pull-out couch in August/17 over the Northalstead Market Days weekend.. The room was spacious, clean and the bed was very comfortable. All of staff on duty that weekend, including housekeeping, were very nice. We took advantage of their free breakfast every day. In fact, I always stay at this hotel when I'm in Chicago if I can.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit and loyalty, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"The PERFECT Chicago Stay!"

5
W1926JMmaryf, Saint Paul, United States 28/08/2017

I was incredibly pleased with my stay at the Best Western Hawthorn Terrace. Jordan helped me with my bags when I arrived, was extremely helpful and kind in answering questions, and even helped give some neighborhood recommendations. The hotel itself is set back from the over-crowded touristy areas, so you actually feel like you are in a neighborhood - which I loved, esp. since it felt quiet/relaxing. The room was beautifully appointed - and my dog, Bowie was also welcome and treated very nicely. There's a fantastic little dog beach within walking distance, too, so this place is a great find for those traveling with their dog. I would recommend this hotel to anyone, and very much look forward to my trip back. Over the past several years, I've tried at least 7 different hotels in Chicago, five-star hotels among them, and this has honestly been my favorite. No need to look for any other place on my next visit.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Friendly, quaint little boutique feeling hotel, gorgeous courtyard at night"

4
pouchbaby, Toronto, Canada 23/08/2017

Friendly front counter staff (thanks Chas!) - helpful - we requested a feather free room and manager informed all pillows are hypo-allergenic, which is great for us with allergy / asthma issues. However, when we arrived to check in, we asked for a pet-free room only to find out that the entire hotel is 'pet-friendly' - which in the case of this hotel means NO room is kept off limits from pets staying at the hotel - this is very BAD for allergy / asthma sufferers. most 'pet friendly' hotels will allow pets in only certain specified rooms so that those with allergies / asthma can stay in pet-free rooms - this hotel apparently does not adopt this approach, which makes things potentially dangerous with individuals with these health concerns. However, we were told the hotel 'deep-cleans' each room after a pet stays in the room This must be true as we did not get particularly ill or react despite the fact that clearly pets had stayed in our room. The Courtyard in the front of charming and ivy on the old building facade is beautiful. Free breakfast included is great if you're headed to the ballpark. Very nice walk to Wrigley - even with some mobility issues, we made it within 20 minutes. Ann Sather breakfast joint across the street has amazing food and service. A little Thai Place called "Cozy" on the walk back from WRigley to the hotel has amazing food at very reasonable (cheap!) prices and is a place everyone should visit as it is very unique with Pez toys and bobble-heads covering all the walls. Mia Francesca is a great Italian restaurant on North Clark near the hotel. Neighbourhood is Wrigleyville / Boystown cusp - very gay positive environment - wonderful neighbourhoods to talk with lovely bars and a great gelato place as well as indie coffee roasters and book-shops. Overall a wonderful stay to take in ball games at Wrigley. Thanks for everything.

"This place has character!"

5
Lily812, Indianapolis, Indiana 23/08/2017

I stayed at Hawthorne Terrace for three nights, and wish I could have stayed longer. Great location if you don't want to drive much. Each day we easily walked to the lake and great restaurants, then strolled to Wrigley for some great concerts. Staff was friendly and helpful, and the room, while small, was more than comfortable for the two of us.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Hotel Near DePaul Unversity"

5
MISnowbird77, Ann Arbor, MI 22/08/2017

We stayed here when our daughter attended orientation at DePaul and were very happy with our rooms. They upgraded us to a suite, and the rooms were very nice. The staff were very friendly and the complimentary breakfast was good. Also in a nice neighborhood, with good restaurants a short walk away.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Close to Wrigley Field"

4
8640, Bishop, California 22/08/2017

My second stay here while I attended a couple of Cubs games. This stay was much better than the last for some reason. Comfortable room, good complimentary hot breakfast, and excellent location. Friendly front counter staff. This is an older establishment and is not extravagant but it serves the purpose. Prices are a bit steep.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"great hotel!"

5
jasonsQ7145UZ, Newmarket, Canada 22/08/2017

Great hotel, close to Wrigley Field! Close to downtown, great location, convenient parking right next door. Clean rooms, great free breakfast, would stay here again with the family. We received a free upgrade to a suite and really enjoyed the extra room!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you very much, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent Value and service"

5
User 14/08/2017

The Hawthorne was very nice. Exactly as described on line. The front desk and housekeeping were friendly and helpful. Breakfast was offered every morning, pastries were fresh, choice of juice, freshly brewed coffee and eggs with bacon or sausage and self made waffles. Great location. Thank you for a nice get away.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Value for the Price in Boystown"

4
Marc S, San Francisco, California 13/08/2017

If you're looking for a clean, well located LGBTQ-friendly hotel, this is a great option. The friendly and helpful staff will make your stay overall very nice. Hotel has a welcoming, boutique vibe with a nice outdoor area in front where you can eat your breakfast. Nice fitness room, too.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Really nice place, very friendly staff."

5
suecqm, Minneapolis MN 09/08/2017

We were visiting our daughter and after a few days decided to give her a break and stay at a hotel. It was a spur of the moment booking. The price was low for Chicago so I was very pleased when we got there and it had an adorable courtyard. The staff was happy and made us feel very welcome. Our room was clean & quiet. When we were leaving the maid was in the hall, all smiles she thanked us for staying and said she hoped we'd visit again. We would stay there again without question.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Terrific gem of a hotel in a great neighborhood location"

5
User 08/08/2017

This hotel has grown beyond its early-days character of a cheap motel, and is now a fine little hotel, clean and comfortable. The rooms vary quite a bit, as the hotel has taken over an adjoining apartment building: Our last suite had a private bedroom, an open "bedroom" (possibly the former dining room?) and a living space, all with king-size sleeping accommodations. The room did not face onto the street in front but instead had large windows on all three sleeping areas -- and also had three large flat-screen tv sets. And there was a kitchenette as well. The street in front was torn up (sewer installation for the entire street) so that part was not very attractive, but the room was very comfortable and reasonably quiet. We also enjoyed the complimentary breakfast; in addition, there is a good supermarket just two doors north -- very convenient, especially since we were on non-local eating schedules . All in all, while not cheap, this hotel is very fine.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Clean, classy, 10 min walk to Wrigley"

4
User 08/08/2017

This hotel is very nice. Has a nice "Chicago feel" without paying the ridiculous prices on the mag mile. The room was clean and classy. Hardwood floors, 42' LCD tv, larger size mini fridge, keurig brewer with k-cups in the room, breakfast included in stay. Grab a piece of fruit when you check in. Staff was very helpful before booking and after. The lobby and patio are both very nice areas to eat breakfast or relax. Hotel wifi never felt laggy, even while watching streaming vids. Garage Valet Parking was $40 at the lot right next door. Attendant always on duty. Typical to pay for parking in Chicago, but this parking was $10-$20 less than on the Mag Mile. Girdano's delivers to the hotel, in case you don't feel like venturing out. We stayed here for the triple rain delay Cubs game on 8/3/2017, walked to wrigley and back. Easy stroll through pretty busy areas, I never felt unsafe. We will stay here again, really enjoyed our stay.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Expensive Ok Hotel"

3
Connor B, Mandan, North Dakota 07/08/2017

I wanted something nice for the night I was in town. I liked this location because it was close to Briar Street Theater because I went to see The Blue Man Group. The hotel itself looked nice and had an upscale feel. I had booked a king suite and was expecting something nice judging by the pictures. What I got was an ok looking room that looked like it should have been half or less than the price I paid. But, because it was only one night and I had a busy evening, I just went with it. I didn't try breakfast, nor did I use any of the amenities so I can't rate them. Also, the AC really didn't work very well, I couldn't get the room below 78. I was just disappointed by the price and what I got, but I suppose that's expected in an area relatively close to downtown Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good use of small space "

3
Michael S, Mackinaw, Illinois 02/08/2017

There is no unloading space and no bellboy or help for luggage, and a cumbersome winding paved path to push cart. Not good for handicapped or someone with much luggage that can't just be pulled in. However, the hotel is in good condition. Ours had a hardwood floor, good for my asthma. Tastefully decorated, clean, and good use of small space. There are larger rooms that can accommodate a family. Microwave and small fridge. On top (fourth) floor there is a small view across a big roof. The room was quiet, and had a nice TV and bathroom. A half block away there was a full service grocery with a nice salad bar. Breakfast is off first floor lobby and was well done: bacon, folded over egg, boiled eggs, great assortment of pastries, cold and hot cereals, bottled water and juices, coffee, waffle maker. But it was crowded and a small amount of seating in lobby. Breakfast from 7-10, best to go by 9. We saw one small elevator that guests and staff used. It was not inexpensive, but it was close to Wrigley Field, an .8 mile walk.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, just like a local, along with the outstanding staff displaying a genuine and caring culture to all our guests. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Expensive and not worth it."

3
Teddy_and_Bat, Washington DC, District of Columbia 01/08/2017

Have stayed at this hotel many time and love the location and staff. However, over the years, they've increased their price due to the location near the ball park. While service is great, the maintenance on the building is not. I suspect many folks write great review, because of the staff...which I would normally do, but honestly, not worth paying some much for a basic room.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Fabulous Location - Boutique Hotel"

5
555jennifer555, Kansas City, Kansas 31/07/2017

Terrific service at this small boutique hotel. So much character with front courtyard for breakfast and hardwood floor in suite. Love the neighborhood - and walking distance to Wrigley, yet not in the tacky Wrigley neighborhood.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely thrilled to read you review, our location is unquestionably unique in Chicago. Now that you have "discovered" us, we will sincerely appreciate to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"solid place to stay"

4
geraldn76, East Providence, Rhode Island 30/07/2017

stayed here 4 nights recently and found it to be fine . I was here to explore the city and this was a pretty good location. Maybe a little pricey, but I'm sure if you were right in the downtown area it would be a lot more. They do not have a lot of space in this hotel for breakfast area, but it's got everything you need-waffle-maker,egg parties, bacon, plus fruits, cereal, pastries, etc.The employees were helpful and friendly. I didn't have a car but there is a garage next door.It's actually a cool neighborhood if you walk a ways and explore. Easy enough walk to catch a bus to go downtown area, where a lot of the attractions are. Right now there is a lot of work going on in the street in front of them with changing of water pipes, so it was a little dusty for sitting outside.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great place in Chicago not far from everything"

5
Joseph M, Buffalo, New York 29/07/2017

Stayed here 4 nights while visiting family. Nice location not far from downtown and close to many sites like Wrigley Field. Nice amenities, lovely decor, comfortable room. Would definitely recommend for a stay in the city.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great neighborhood!"

5
Katherine B, Morristown, United States 27/07/2017

The staff at this hotel greets you warmly when you arrive, eager to help you find great treats around the neighborhood. The facility was clean and at breakfast the cinnamon rolls are not to be missed. While not in downtown Chicago, this hotel is an easy walk to Wrigley Stadium, and a slightly longer walk to the Zoo. Would definitely stay here again!

"Great location and staff"

5
User 27/07/2017

Near restaurants,pharmacy,Starbucks,Wrigley Field and Lake Shore Drive. Had my two dogs with us and when we left staff members knew their names and said goodby. Great friendly staff all around. Would stay here again.

"Great hotel, great staff, fantastic location"

4
Rayray1616, Springfield, Illinois 26/07/2017

Loved everything about the hotel. Our room wasn't ready when we arrived, so they upgraded us to a suite for the same price. Parking is right next door and very convenient, 10 minute walk to Wrigley and a quick walk to the lake. Friendly neighborhood, great coffee shops nearby, and I felt really safe walk back from Wrigley at night. It's my new go to hotel for the north side!!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice Hotel. Close to Wrigley"

4
User 26/07/2017

Nice clean hotel. The staff was polite and courteous. The breakfast was the usual omelette and bacon. Water was hot for a morning shower. The rooms were clean and neat. About a 15-20 minute walk to Wrigley Field. The city is doing construction on the street. No problems getting into hotel.

"Great hotel north of downtown"

5
lindajW6299YM, dallas, United States 25/07/2017

clean hotel, clean rooms , nice space in bathrooms , great shower , nice outside sitting area with fountain , great area for walking, lots of patio restaurants near by ,friendly helpful staff Linda, Dallas Tx

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your visit, We will have few more enhancements for your return. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Suite for the weekend"

4
TarponNancy, Holiday, Florida 20/07/2017

The hotel is interesting. I guess it was 2 residential buildings made into a hotel. It's in a popular residential area. The street is full of great restaurants and shops. We were able to walk to many places and took an Uber to others. Construction was going on in the street in front of the hotel; but it didn't really affect us. We were in the 2nd section, with an elevator and breakfast area. You had to go outside to access the main lobby. Breakfast is served in each section, so you don't have to go to the main lobby. We had a suite. One king bed in an open area, one king bed in a closed bedroom, a sleeper sofa and kitchenette. Beautiful bathroom with a walk in shower! Highly recommend this hotel!

"Great Hotel !! Amzing service. The ultimate place to host your family who are visiting you in Chicago"

5
avio24, Chicago, United States 19/07/2017

We live in Lakeview Chicago, IL and our family came to visit us and Chicago for 2 weeks. Best Western Plus Hawthorne Terrace Hotel is the best place to host your family/friends. It is an hotel but make you feel like home. My family had such a great time staying in this place and actually was one of the main success factors for an happy pleasant visit. All the hotel's staff from the manager, Mauricio and each team member we/my family contacted, are so kind, responsive, willing to help, always with a smile and will make sure to do above and beyond to make the stay amazing. The service is great!! Rooms are very clean and spacious. There is a nice decent breakfast everyday. The rates are fare comparing to the rates of the rooms in downtown, and they also offer a special rate for guests which are friends/relatives of families who lives in Lakeview neighborhood. During this period of the year there are some constructions in Broadway (the street which the hotel is located). Before my family arrived I contacted Mauricio (the manger) asking him about the impact/noise from the street. Immediately he told me that he will reserve them a quiet room not facing the street and also he upgraded them into a bigger room without any additional charge. This is what I'm calling a super service !! This is the 3rd time during the last 12 months my family is vising us and each time they stayed in this hotel. Each one of the visits where great. We highly recommend this place!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Outstanding staff!"

5
felicias295, United States 18/07/2017

Expect to be treated tremendously well by their staff. Chas at the front desk is a wonderful professional example of the excellence of the Best Western hotels. Our room was clean, neat and had a modern design with new fixtures and appliances. Well done!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review, our location is certainly unique in one of the Best Neighborhoods of Chicago. Our staff displays genuine hospitality with our guests. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great hotel in a friendly neighborhood"

5
Robin G P, Fontana, California 16/07/2017

The area is great . The staff is kind and helpful. The suites are large and it feels like home. The staff goes out of their way to help and welcome. The hotel is just an Uber away!! There are many great restaurants nearby and even a grocery store.

bwht, Front Office Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great staff. Solid clean hotel. Would stay again."

4
Rob W, Phila 12/07/2017

Walking distance to Wrigley and Lincoln Park. Each room has a decent size refrigerator and microwave. Coffee maker as well. Complimentary bottled water daily. Great water pressure. Nice breakfast. 24 hour brewed coffee. Really great employees including Susy, Pedro, Chase Godfrey and the others.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Decent hotel with friendly staff"

3
User 12/07/2017

The staff was nice. The location is good if this is the part of town you need to be in. The rooms are large and nicely appointed. I really had no complaints. The reason for 3 stars is because it is a Best Western. It's not the Ritz so if that's what you want you should not stay here. But considering what it is it lived up to every expectation and exceeded most.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago where you can Live Play Stay Like like a local, with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Visit Chicago"

5
Mary A, Yuba City, California 09/07/2017

Lovely little hotel close to shops, restaurants, etc. Chosen for its proximity to Wrigley field. Very helpful staff. Clean, comfortable, quiet room. Parking available (for a fee) right next door. Breakfast provided, but limited. Will stay here again!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best Western Plus Hawthorne Terrace Hotel, Chicago, ILLINOIS"

3
desmondl644, London, Ont, Canada 06/07/2017

Good location for Cubs fans but otherwise poor value for the cost. Busy street with the sounds of a big city. Very good local for access to downtown, museums, people watching but I was really disappointed with the very poor value for cost . I would not stay again

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"We will be back!"

4
Lisa B, Keota, Iowa 06/07/2017

We are picky about where we stay and we couldn't have been more pleased. Outstanding service. Great location. Awesome rainfall shower and luxury surroundings. Great breakfast that was good enough for even my husband! The only downfall was the couch. It was worn out, uncomfortable and tattered. the room itself was done with high quality materials but the couch looked like something someone would set out on the curb.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. The room will be inspected and the unit updated, allowing you to choose us for all future stays. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Forget the Westin...stay at the Best Western!"

5
PaulMichigan, Michigan 05/07/2017

Left the Westin in disgust. Thought we were downgrading to the Best Western. Surprise! It was better...MUCH better. Great staff; Amazing location....reasonable parking (the Westin was 70 dollar!). Big beautiful room. Loved it!!!!

"Great little hotel"

5
Martin G, St Ives, United Kingdom 03/07/2017

This is a great hotel in a fantastic location. Our taxi driver from O'Hare informed us on arrival that this area is a well known gay hangout. To be honest, this was not a problem although there was plenty of evidence of Rainbow flags, bars and establishments. I suppose that is why it may be called Boys Town. The hotel was fantastic, to the point that my partner rated it as the best of the 13 hotels we used between Chicago and Santa Monica. The only slight downside is that there was no bar in the hotel, but there are plenty bars and restaurants, all within easy walking distance. As previous reviews state, Wrigley Field and Belmont Metro station are also well within easy walking distance too. See pictures of the rooms which were kitted out with plenty of facilities including; coffee maker, microwave, fridge, hair dryer, telephone, free WiFi, twin beds and a very large bathroom/wet room. The staff were excellent, welcoming and extremely friendly. Breakfast is extensive with loads of choice from fresh fruit, pastries, eggs and bacon, waffle maker, fruit juice and lashings of good quality free coffee. What a great find and I could readily recommend this Best Western. There is nearby buses into Town, which can be found at North Shore Drive, and all for a couple of dollars ($2.50) per person, an absolute bargain. There is also a pleasant outside patio seating garden at the front of the hotel, set back from the street (Broadway). Would easily recommend this hotel if staying in the North Chicago area, especially if you wanted to take in a Cubs Baseball game.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Location Location Location"

5
MikeyPalmSprings, Palm Springs 29/06/2017

Excellent location for celebrating. Superb accomodations, breakfast and attentive and happy employees. Elite member upgraded to suite in a separate but very close to lobby. Two Breakfast areas in each area with very good selections not normally found at other property.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best of local hotels in Cubs neighborhood"

5
glennh81, Houston, Texas 29/06/2017

Clean, very convenient including bus transportation. to Loop. Great breakfast. Near Lake Michigan. Parking garage next door. High floors for suites nice open view. Newly decorated. Walk to bars/clubs and the Cubbies.

"Walking distance to the Lake & restaurants"

4
erinh898, Buena Park, United States 29/06/2017

North end of Chicago. Our first trip. Walking distance to the lake, Wrigley Field and a lot of great restaurants and bars. The courtesy breakfast was sufficient with a lot of variety and very clean, although where it was served was tight when more than several people were in there. Plenty of seating inside and out. Nice front patio area. For the money I would definitely stay there again.

"Love this place!"

5
lawrencegc2017, Las Vegas, Nevada 28/06/2017

I love staying at the Hawthorne Terrace Hotel. The location is perfect for me and the hotel is very comfortable with a warm and courteous staff. The hotel is kept very clean and offers great room amenities.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Five Star Servie"

5
Dave S, valparaiso 28/06/2017

As a "Seasoned Hotelier" I am a little particular when I book a hotel, especially in a larger metropolitan area. After booking at the Hawthorne, I was a little apprehensive, however that all changed once I arrived at the Hotel. Not only was the service top notch professional, but everyone we encountered working had a smile on their face, and was always ready to go the extra mile. The young man at the Front Desk was cordial, and knew so much about the area. The Housekeepers were all attentive, and on a Sunday to find the General Manager working on such a busy weekend, was pretty unusual in this business. We thank the entire Team for going the extra mile. Keep up the good work.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel for all your future travels. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. See you soon! Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Amazing stay @ Best Western Plus Hawthorne Terrace Hotel !"

5
Joseph T, Waukegan, Illinois 22/06/2017

I had a amazing stay at Best Western Plus Hawthorne Terrace Hotel, I found it hard to leave when my stay was concluded. Looking forward to my next stay here at Best Western Plus Hawthorne Terrace Hotel. This place is GREAT !!!!

"Lovely hotel near Wrigley Field in Chicago"

4
Sandy P, Canton, Illinois 21/06/2017

My husband and I enjoyed the BW Hawthorne Terrace Hotel. We liked the front courtyard area that was set off from the street. Eating breakfast outside under the umbrella was a pleasant experience during our first morning there. The breakfast room was quite small but many food and drink options were available. The cinnamon rolls and muffins were exceptional. I liked the fresh fruit and complimentary water. Our room was an adequate size, well appointed, and quite clean. Wrigley Field was within walking distance.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great ballpark stay"

5
199alisab, Stevensville, United States 21/06/2017

Great hotel for late Cubs game - very nice staff and very safe feeling in a large city. Also enjoyed that we had parking next door that the hotel comps for all guests and would could leave and come back - however no need as everything is in walking distance.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice hotel in a great neighborhood."

5
Rhonda S, Greenup, Kentucky 18/06/2017

I have stayed at this property twice so far and will most definitely return when I am back in the area. They have s friendly, helpful staff and it is located in a very nice neighborhood. I was there in business and was able to walk to my destination. There are many nice restaurants in close proximity to the hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your loyalty, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Just what we were looking for"

4
kigold, Newton, Massachusetts 17/06/2017

We were in town for a short stay. We chose this hotel to be close to family and to Wrigley park – only six or seven blocks away. The neighborhood has a cool vibe – a mixture of families and young adults. Hotel room was clean, comfortable and modern. There are lots of restaurants, nail salons, etc. on the street. To get downtown we took an Uber and that cost us $13. Coming back we hopped on the train and it took us right to Wrigley Field in 20 minutes. Perfect.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review, our location is certainly unique in one of the Best Neighborhoods of Chicago. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Base for a Chicago Visit"

5
WLS, Saint Louis 15/06/2017

This hotel is a great base for exploring Chicago (or seeing a Cubs game!) The neighborhood is full of great little restaurants and is walkable to supermarkets, public transportation, and shopping. The hotel itself has a very friendly and helpful staff, spacious and comfortable rooms, and delicious cinnamon rolls as part of the included breakfast!

"Close to Wrigley"

4
Lori K, Evansville, Indiana 14/06/2017

Quaint hotel within walking distance to Wrigley Field. Rooms were very clean and nicely furnished. Perfect for a stay while in town for a baseball game. Hotel staff was friendly and helpful. Free breakfast was a nice touch to the rate.

"Comfortable hotel in good walking neighborhood"

4
David And Eugen... H, Santa Monica 14/06/2017

This Best Western is similar in concept to the Best Western Georgetown Suites in Washington, so my review will be more of a comparison, have stayed at Georgetown twice. Unlike the Georgetown location, the suites at Richmond Heights do not have separate rooms with doors separating them and they are smaller, was a little disappointed. The free breakfast was about the same and the wifi connection worked well with a decent speed. Parking is very convenient at an adjacent garage, priced reasonably for a major city. Like the Georgetown one, this BW is in a good walking neighborhood, felt very safe and there are many restaurants and other stores withing easy walking distance. The location is a bit away from the downtown attractions, but they are only about a half hour drive away, except at rush hour. There was a lot of construction on N. Broadway, but our suite on the 4th floor was very quiet, fewer emergency vehicles at night than usual for a city. The room was very bright, great in the day, but not great for late sleepers. There were no drapes and the louvers let a lot of light in in the morning. The A/C worked very well on 90+ degree days. Not sure if I would return to this location, found it not up to what I expected based on the Georgetown BW Plus. The front desk staff was mostly friendly with the occasional brusque person, never unfriendly, just not as welcoming as you expect for the hospitality sector. Housekeeping staff was efficient and unobtrusive, always came back to a clean room with re-stocked water bottles.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Stay in Wrigleyville"

5
goals1, Iowa 14/06/2017

Our family of four stayed here for just one night to go to at Cubs game. This hotel is just a few blocks from Wrigley - very easy to get to. Check in was very easy and efficient. Rooms look to have been recently renovated as everything appeared new. Very comfortable beds and air conditioning worked well. Very quiet stay on the second floor - heard nothing all night. Decent hot breakfast with muffins, cereal, toast, waffles, sausage and eggs with juice. No restaurant or bar on site but lots within walking distance - we are at the Mexican restaurant just across the street and a half block to the north. It was great. Would definitely stay here again when wanting to be in wrigley. Parking was valet at $40 I believe.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great neighborhood location! Helpful, Friendly Staff"

5
hamamama, Huber Heights, Ohio 14/06/2017

Really had the feel of being in a Chicago neighborhood. The entrance from the street was beautifully landscaped and included several tables where you could eat your breakfast, weather permitting. The lobby, while nice, was rather small and the high top tables were not accessible for my 90 year old mother, so the courtyard seating was perfect (as was the weather). The valet parking garage immediately next door was most convenient, as were the row of small eateries on the other side of the hotel. The room was very nice - especially the flooring. The beds were a little high, high enough that my 4'10" mother needed a one-step stool (that we use to get intro my van) as well as a boost to make it into bed. Note -- we did NOT ask for a handicap-accessible room. The beds were also very comfortable. Breakfast was more than adequate with a choice of pre-made egg omelettes, sausage links, a wide variety of breads and sweets, waffle batter to make your own, yogurt, instant oatmeal, fresh fruit and an array of drinks. The staff was continuously restocking and cleaning. Staff was great. Chase got us booked in -- a little confusing since I was the "second" room and not actually the person who made the booking -- and was quick to help anything. Likewise with the room servicing -- the girl who took care of our room even made up the bed the way I slept in it, with the blanket and covers folded double on one sleeping side -- and stopped me in the hall to make sure that the way she had fixed was the way I wanted it! I really liked the location -- away from the feel of downtown. You could sit outside in the early evening and watch all the locals walking to and from their various destinations. During the day you could visit the hustle, bustle and traffic of the city!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review, our location is certainly unique in one of the Best Neighborhoods of Chicago. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Lovely Spot in Lakeview"

5
S5380XYwendys, Saint Louis, United States 08/06/2017

I now stay at this hotel when I visit my son in Lakeview. The rooms are large and comfortable and the breakfast is much better than most included breakfasts. If you like cinnamon rolls, you are in luck! Even the coffee was good. The location is great, close to public transportation. There is a parking garage next door with "reduced" rates (with in and out privileges) for hotel guests, but at $40/day, I still prefer searching for on street neighborhood parking! There is also a very accommodating pet policy if you are traveling with a four-legged friend in this very pet friendly neighborhood.

"Awesome Customer Service"

5
kennymo17, Leawood, Kansas 06/06/2017

Our sons wedding was scheduled in Chicago over the June 3rd weekend. Given everything going on the city (Medical Convention, Cubs vs Cards, U2 concerts) hotels were tougher to find. We booked a block of rooms at the Best Western Plus as it was the only hotel in close proximity of the church and reception. We weren't familiar with it but given the location took a gamble. The gamble paid off- it's an older boutique style hotel with two buildings and a small courtyard in the front. Parking if you drive is next door in a garage and at $40 per day seems expensive but it's secure and convenient. The staff at the hotel was awesome and really provided outstanding service to all the guests and worked with my wife throughout the process. If a problem arose they took care of it quickly and to everyone's satisfaction. They provide a continental breakfast which has some nice items on it. There are also many restaurants to choose from within blocks if you are walking. 5-10 minute walk to Wrigley Field and the bars surrounding. It's location was the initial attraction but we'd go back for the customer service which was 5 star!!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review and enjoyed your wedding party taking pictures in our garden, our location is certainly unique in one of the Best Neighborhoods of Chicago and our staff truly cares with Genuine hospitality. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location"

4
jamiegH1920XY, Toronto, Canada 29/05/2017

Location is very handy for Wrigley Field and local sites. We stayed in a king suite with 2 king beds, pullout, and kitchenette. It was more than enough room for 4 adults. Staff is very helpful and courteous. Parking is expensive at $40 per night and suites are over $400 during Cubs games. Fortunately I was able to use points. I highly recommend this hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review and thankful, for your loyalty to the brand. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice Quiet Place to Stay within walking distance to Wrigley Field"

5
Zacgmaggiety, Bedford 25/05/2017

Hotel was nice and quaint with a lot of amenities. Breakfast was great and the complimentary coupons to local restaurants were nice. We went for business, but walked to Wrigley Field during some downtime and ate at Murphy's Bleachers. Rooms were nice and spacious with up to date electronics and fixtures.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect location, great stay"

5
penny50, minnesota 24/05/2017

We stayed at this hotel over a long weekend. The staff were friendly and very helpful. The rooms were perfect. We had a small room with king bed, small chair and desk. Plenty of room for the 2 of us. They have a small bar with coffee maker,microwave and small refrigerator. They provide dishes and silverware if you want to run down the street to the grocery store and eat in for some meals. The bathroom is huge. Rain shower. This hotel is in walkable distance to everything! We went down a few blocks to the lake, and zoo. We also were able to walk to the Cub's game. The neighborhood is safe, even walking home after the night game. So many restaurants and stores next door and within a couple of blocks. We regretted we rented a car. That was pricey ($40/day)to park and we only used it to go to and from the airport. We can't wait to go back again.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, We enjoy to be your preferred Hotel in all your future visits to Chicago. Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Bucket List"

5
W8303KTmikee, Roseville, United States 24/05/2017

My wife and I are retired and are big baseball fans so one of our bucket list items was to take in some road trip games following our favorite team and the first game we chose was against the Cubs and we always wanted to see Wrigley Field. We wanted a hotel within walking distance that is safe and close to restaurants and bars in the area. The Hawthorn Terrace met all our requirements and expectations and I would highly recommend it to any baseball fan looking for a similar experience.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and enjoy to welcome every baseball fan for a unique experience in Chicago. Good to be in your bucket list. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Place to Stay and close to Metro concert venue, Wrigley Field, Navy Pier, Chicago riverwalk. Great restaurants"

5
valerie349, Saint Louis, Missouri 23/05/2017

Very good location if you are going to a concert at Metro or a ball game at Wrigley field. Very good restaurant close and within walking distance to Lake Michigan. Tennis courts are close and within walking distance at the Waveland Park.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review, our location is certainly unique in one of the Best Neighborhoods of Chicago. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location, complete breakfast"

4
SabriEnen, Province of Buenos Aires, Argentina 22/05/2017

We stay at BWP HP for 2 nights. The location is super nice. Right in between Boystown and Lakeview area, it offers a variety of restaurants mexican, mediterrean, vietnamise, japanese and some local Jersey's subs! You ll be able to find a coffee, bakery or deli in every corner starting in Roscoe and N Broadway!. The staff was nice and knew perfectly ervrything around the area! Chas welcome us and recommend us activities and places for dinner close! The hotel is big and rooms are spacious. Desk to work, keurig machine and bottle water all the time! We had a standard.room.that exit to an ally but maybe if you pick another room you have a bettee view. Cleaness in the room was some what dissapointing; first night we found a piece of glass on the floor [not cool to be found in your feet] and second night our sink was clogged, suddenly water stop running, the floor was also sticky, we dont know if was the wood on it or something else. So we will ask for the hotel a little bit more attention to detail. Breakfast was super good! Big variety, toast, waffles, sausage, eggs and all kind of juices and the best? You can grab it and take it out in the terrace ;) to enjoy some sun. We feel price is a little overrated compare to the rooms you have but.location is super nice.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. I would like to personally ensure that there is no doubt that we appreciate your choice in choosing BWHT, and the trust that goes along with this. We will share your constructive comments with our staff to demonstrate the importance of appreciating "every guest, every time". It will also enlighten our team to understand how very important they are with our guests, simply not enough to be a "nice hotel", but an overall "Guest experience". Please know that we strive to consistently achieve this, and in almost all cases do, however, We aren't immune to a slip here and there, and truly appreciate the time you have taken to advise us of such. We hope you will give us an opportunity in the future to show you that we take your comments to heart and have improved to win back your trust. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great place and great people"

5
User 18/05/2017

Love coming to Chicago and this place makes it special every time i visit. Rooms are clean and the staff is very friendly. If you want a great hotel in a really cool neighborhood of Chicago this is your place. The area of restaurants are diverse and unique.

"Does the job "

4
GusNewYork, New York City 17/05/2017

No frills are to be expected from this well situated reasonably priced hotel, but it gets the job very well done without any major flaws. My suite at the annex was extremely spacious, with a luxury bathroom (great water pressure!), and it had a kitchen that would make it ideal for longer stays.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read you review, our location is certainly unique in one of the Best Neighborhoods of Chicago. Now that you have "discovered" us, we would sincerely enjoy to be your preferred Hotel. See you soon. Mauricio Martins General Manager 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"excellent hotel & location"

5
juliekZ9682KA, United States 15/05/2017

we loved our stay at the Hawthorne Terrace Hotel! The location was perfect - the area was very safe - many people walk around in the evening - nice restaurants nearby within walking distance - great stay! thank you

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Stay"

5
User 13/05/2017

This is a beautiful hotel. The rooms are well decorated. The beds are comfortable. We did not try the morning breakfast as we loved going across the street to Ann Sather. everyone was very nice and helpful with places to eat in the area.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Its all about the Cubs!!!!"

4
User 12/05/2017

If your going to baseball at Wrigley Field Best Western Hawthorne Terrace is in a great location. The neighborhood has many restaurants and bars and is only a 10 minute walk to the ballpark and the Addison St "L" train. Hotel has a friendly staff and a good morning breakfast. Room aren't cheap but in the hotel business its all about "location, location,location!"

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Stayed for a cubs game"

5
AngelaD110114, Indianapolis, Indiana 08/05/2017

The hotel was very nice. The staff was very nice. The rooms were very nice and clean. We would definitely stay here again. It was walking distance to the rooftops, and the plenty of restaurants. The view was obstructed.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff Genuinaly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Locale !"

4
724louisp, New York, United States 08/05/2017

This is a good value, and centrally located to "Boystown" ! The hotel is smaller, and service is good. They could improve their furnishings in rooms, and upgrade their beds. But, overall, a pretty decent value.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Location is the big draw - some Chicago charm"

3
ZiaKat, Culver City, California 07/05/2017

For us, we chose the location to be near family. For most it's probably the distance to Wrigley Field. It's walkable yet out of the crowd. We had a good deal of very early morning noise - not sure if it was deliveries or construction, but quite loud, and we were on the top floor. The room was comfortable enough. I'd like better closet arrangements. The room was not spacious but adequate if you weren't spending time there - a consideration in terrible weather. There was free breakfast - ok, decent choice I guess. Weak coffee. Hard for 2 people to take breakfast back to the room and eat together. Only 2 tables in the breakfast area. We did have a fridge, sink, and microwave - did not use them - and a little strange given the lack of eating space. The wifi and my work vpn did not connect. I was glad the shower had a handheld head and not just the rain shower head as I'm not such a fan of those. Towels felt clammy somehow - it was rainy. Style was good. Lots of terrific places to eat nearby - great neighborhood.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review with your feedback. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great time!"

5
STEPHEN P, BALDWIN 07/05/2017

I took my family on a trip to Chicago and we had a great experience at Best Western Plus. The hotel is really nice. The people are great and we had a wonderful time! The breakfast was better than your typical continental breakfast. I enjoyed our stay!

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. for breakfast we offer the local Pastries from Ann Sather restaurant and the cinnamon rolls are well know in the neighborhood. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Loud, Low Quality, Expensive"

2
User 06/05/2017

For the price of a suite the value is very poor. We stayed multiple night and housekeeping doesn't even clean the small counter stove in the room. The show head are rusting off the walls. The windows, doors and doors let in too much noise. The breakfast is the same nasty food everyday. Only warm food are eggs and sausage. Not at all worth the price. Could have gotten a much better downtown hotel for the price. Also, last time we stayed here it seemed better but after a second stay I realized how bad it really is - new management may be at fault of there being no wow experience.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me since I couldn't locate your reservation (Tim P) Thank you Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Perfect quiet night"

5
maryjoap, Chicago, Illinois 04/05/2017

Staff were very friendly and helpful, room was spacious, clean and quiet. Location was great. I would not hesitate to stay here again! The unexpected room upgrade was much appreciated after a long and draining day.

"Great service and location "

4
J I, Indianapolis, Indiana 01/05/2017

Good area to walk around in. Plenty of small shops and restaurants nearby plus 10 minute walk to Wrigley. The rooms are no frills but have everything you need. The bed is the downside. It is a bit stiff and lumpy. The staff is friendly and helpful. This is the first Chicago hotel we've stayed in that comped your parking. We will be back soon.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Hawthorne Best Western Chicago"

5
georgefV8022XP, South Lyon, Michigan 30/04/2017

Very nice hotel in a nice Chicago neighborhood. Good location to bike ride to Lincoln Park zoo about 1 mile away. Free breakfast was very nice. Enjoyed eating in the lobby area. Courtyard in front of hotel very nice. Zip Cars available at parking structure next to hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Our staff truly cares with Genuine hospitality. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office

"Excellent"

5
User 29/04/2017

Hotel is located at a very good location. It's safe and enjoyable to walk along from the hotel and take train to Belmont station. There are Starbucks near to the hotel & restaurants along the way to the hotel.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is exclusively embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team is Genuine in service and cares for every guest everytime. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location!"

5
jenniferaY7743AZ, Garden Grove, California 27/04/2017

This best western is the best one I have ever stayed at (and we usually stay at a best western when we travel) we walked to Wrigley field. Walked to lake Michigan. Walked to one of the best (& recommended) pizza places in Chicago.

bwht, General Manager at Best Western Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive to Wrigley field and Belmont Harbor. Our staff truly cares for every guest every time. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent stay at Best Western Hawthorne Place"

5
733debran, IOWA 27/04/2017

We had planned to stay in another hotel in Chicago but upon arriving were told they did not accept emotional support dogs (even though this was confirmed before our travel.) We chose Best Western Hawthorne Place because they accepted pets and had an excellent experience. Clean spacious rooms, great breakfast, convenient location and parking was available in a parking garage for an extra fee. Will definitely stay there again.

"Great location!"

4
I3557JTelizabethp, Los Angeles, United States 26/04/2017

We enjoyed everything about this hotel, including a generous upgrade to a suite so we wouldn't be awakened by construction noise. Good staff, very clean, spacious room, located in the heart of BoyTown, easy walking to lots of fun stuff. My only complaint was the uncomfortable bed.

"Solid hotel in an interesting area"

3
Robert W, San Diego 25/04/2017

Nice hotel in a good central area of north Chicago. Near Wrigley Field, on the edge of a gay district called Boystown. Lots of interesting shops and restaurants nearby, easy walking. We were there in April, moderate weather, could have windows open. One weakness was that the fans in the air conditioner/heater in our room needed new bearings-loud enough to wake a lighter sleeper. Staff very pleasant. We share the hotel with a lot of very optimistic Cubs fans coming into town from states away for Opening Night. Garage adjacent is $40/night. Decent breakfast.

"best stay for wrigley"

5
sphgordo13, Tequesta, Florida 24/04/2017

we have been staying at the hawthorne for 15 years. walking distance to Wrigley and a variety of good food. angelinas, ann sather, Melrose. the Briar theatre with blue man group also a short walk as is Belmont harbor on the lakefront.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing your review and your Loyalty! We take pride in reading your review, reflective of our passion with genuine Hospitality. We strive to continue our pad with perseverance and be ranked in the Top 20 Hotels. See you soon!

"Great location, great amenities, great staff"

5
User 19/04/2017

Our stay was great. The staff was friendly, Chase at the front desk was very helpful. The breakfast was wonderful with a lot of variety for adults and children. Our girls loved eating breakfast in the courtyard. If you can choose a suite. Our room was clean and spacious. Parking was easy with a ramp next door.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, specially our Garden Courtyard, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Family Visit"

5
heatherwG4092OW, King, United States 19/04/2017

We were very thankful to have such courteous staff during our stay. The accommodations were wonderful and perfect for our family. Breakfast was very convenient. We were in walking distance to Wrigley Field and several restaurants.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location"

3
U8404ZPjackm, Denver, United States 18/04/2017

Great Location close to boys town and Wrigley Field , average room - very small, big fluctuations in the temperature and the registers for cooling / heating are noisy and load. Very nice breakfast provided in the cost of the room.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. The room will be inspected and the unit repaired, allowing you to choose us for all future stays. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great value in the heart of uptown Chicago!"

5
jcooke0890, Chicago, Illinois 17/04/2017

I wouldn't consider staying somewhere else when I have the Best Western Hawthorne Place! It's been great every time without fail. Very satisfied. If you get the chance to come to Chicago, make sure you come through uptown and lay your head down on a pillow at Best Western :)

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great place to stay"

5
teddyemmitt, St.Joe In 14/04/2017

Very nice personnel..clean rooms with nice decor only drawback is the garage parking price ...would definitely stay here again...very quiet.. everyone was very helpful even though we arrived early in holding our belongings until our room was available

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Charming hotel and great staff"

5
wendybD9279KT, Champaign, Illinois 13/04/2017

This is really a gem of a hotel - so great to have in this location! Staff was very helpful and friendly. Great to have parking available right next door. Room showed a bit of wear, but overall extremely good value.

"Opening Day 2017"

4
djones118, Sibley, Illinois 12/04/2017

Stayed here for the opening day Cubs 2017. Great location lots of cool shops around the area and not far from Wrigley. Rooms nice size large bathrooms. Hallways a little dated but overall great place. Nice area outside with tables and chairs to enjoy sights. Very little noise. One of the quietest hotels we have ever stayed at in Chicago. Housekeeping staff was very polite and helpful as well.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice place to stay"

5
michaelsI2118SX, Mount Morris, United States 12/04/2017

Looks like newly remodeled and well maintained. Staff is friendly. Nice breakfast variety. In a great location for Bus (#146 express) and train access to Downtown Chicago. Also in a safe neighborhood with shopping and restaurants local.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast (careful with the cinnamon rolls, they can make you travel to a wonderful place); bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Okayish hotel with joke of a breakfast!"

2
avidMumbai, mumbai 11/04/2017

Only pro is that it is affordable with spacious rooms.Other than that it has a very dated feel and requires a revamp. Breakfast is a joke with hardly anything to eat and more importantly nowhere to sit,

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great hotel!"

5
Rapmkp P, Omaha, Nebraska 08/04/2017

Everyone was friendly. The environment was quiet and inviting. Convenient to dining and shopping. The room was spacious and comfortable. Continental breakfast had some variety including hot and cold selections. We will look forward to future stays.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great find for families traveling to Chicago"

5
Lisa M, New York City, New York 08/04/2017

This was our second visit to Hawthorne Terrace. This time we had a 1-bedroom suite, in the adjacent building. It was perfect for our family of 4, and the full kitchen is an added plus for those leftovers from the great restaurants in the Lakeview area!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"This high-end Best Western was a disappointment"

2
HolidaySam21, Fairfax, Virginia 27/11/2016

On the "plus" side the staff were genuinely courteous, helpful, knowledgeable and overall pleasant. On the "minus" side The refrigerator in our room did not work so I lost food and bottled drinks. The heating/air conditioning unit in our room was too loud and never turned off. We lost restful sleep. The breakfast included with room charge was average at best. I will not pay almost $300 per night even if the personnel are very good and the location is good.

"A fantastic hotel experience close to Wrigley!"

5
James E, Mesa, Arizona 21/11/2016

From booking over the phone (Chase and Cheo) to checking in and checking out, this was one of the BEST hotel experiences I have ever had!... that sounds extreme, but I have to tell you that the amenities provided (the free water in the room, the soft towels, the updated decor, the location, the fresh hot breakfast meats and eggs, the cinammon rolls, the in-room Keurig... it was all terrific. We wanted for nothing. Thank you all for a great Chicago place to roost when we visit our son. We will be back! The Ernzens Phoenix, Arizona

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"I expected more for the price i paid"

3
Jesus C, Los Angeles, California 21/11/2016

Pros: Location is near Boystown, and 20min walk to Wrigley Free Breakfast Very Clean Cons: Staff is always "busy" S/C/V Security: There is a card access to enter the building. Exits are clearly marked. Cleanliness: The room was spotless, sheets nice a bright white and soft. Value: So my grand total for my stay was $142. And even with the free Breakfast i still felt it was over priced for a stay. ***As a last minute trip to chicago, i found that if i arrived on Thursday, my flight would be much cheaper. I had originally booked a hilton for my weekend, but oddly the rate would change if i added another day. So i hunted around for a hotel around Wrigley field and Boystown. So this hotel came highly recommended and figured with the money i saved from airfare, i can pay more for a better hotel. Needless to say the hotel is small, the lobby is manned by either 1 or 2 people. The problem i experienced was that it seemed under staffed. I was either told, to wait and ill be with you. or there is a line of people and only 1 FD staff. The room is big, the water closet was huge, nothing out of place. The only thing that I feel was a "added value" was the location. There is a Starbucks at the end of the block, near boys town and 20min walk to Addison Station/Wrigley Field But aside from that, no big wow factor. I don't think the hotel was worth the price i paid. Its a perfectly good run of the mill hotel, but i don't think the price matched up to its value.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice hotel in a great area."

5
jillbH869FJ, Lowell, United States 18/11/2016

This is a really cute hotel in a nice area. Our room was very clean and parking was both reasonably priced and easy to access. We received a free upgrade to a king suite. Breakfast was described as continental, and we were pleasantly surprised that some hot items were offered as well. We will definitely stay in this hotel the next time we are in the Chicago area.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best in the area"

5
L7514WGtoms, Kalamazoo, United States 16/11/2016

Top quality service all the way around. I would highly recommend this hotel. Walking distance to everything you would need and short drive to downtown. Restaurants and shops are all along Broadway and your nightlife if interested is on Halstead.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location and greater service"

5
sharonmw2016, North Bethesda, United States 16/11/2016

It was a pleasure, and a surprise, to experience this Best Western gem in Lakeview. Hidden away from the street itself, the entrance and curb appeal are pleasant. The rooms were the real surprise - completely renovated with modern fixtures, wood flooring, and refreshed bathrooms! I have already recommended it to my Chicago area colleagues.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review, thank you for your recommendations. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office

"It works"

3
Leigh D, Browns Valley, Minnesota, United States 13/11/2016

This hotel met the need for somewhere to sleep but I expected better beds for what I paid for the place. I did not sleep well due to the bed not being comfortable. The breakfast was terrible. Some hot items like egg patties and sausage and there were lots of pre-made packaged items available. Staff were nice and greeted me everytime I walked in. The room had a fridge and microwave. There's a grocery store, Starbucks, and several restaurants within a short walking distance, which was nice.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Fine hotel in an out of the way location"

3
User 10/11/2016

Friendly and informative staff. Room size, condition and amenities are quite acceptable. I was in for a downtown trade show, and the location here, with great public transportation access, and good food within walking distance made this a great lower priced alternative to the big and expensive hotels downtown.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality and I hope we can be worthy of a better experience upon your return. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good hotek"

5
pkgeng4, Oregon City 02/11/2016

Good hotel, excellent location. Very nice and helpful staff. Close to the cubs hone, Wrigley field. Go Cubbies!!. That's all I really have to say. Very nice reception area. Breakfast area is too small and gets crowded easily.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in our lobby and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"October, 2016"

5
Charles & Chris... B, Punta Cana, Dominican Republic 01/11/2016

We had a room probably as large as an apartment. There was a refrigerator, microwave and dishes supplied by the hotel which made it nice because there was a grocery store maybe 100 feet away. A nice breakfast was provided each morning you can't go wrong.. There are also nice restaurants within walking distance. The staff provided excellent service. We would definitely stay there again.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location and nice breakfast!"

4
User 01/11/2016

The hotel is cozy, clean and close to public transportation. The breakfast is hot and tasty. There is usually some free street parking available nearby which is nice if you have a car. Prices are reasonable for the area. I always look to this hotel when coming to Lincoln Park.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are pleased to read your review and would enjoy to welcome you back. Thank you for you loyalty and choosing us for all future stays. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Service!"

4
stevefugiel, Chicago, Illinois 29/10/2016

I stayed there during the Cubs World Series games. Worked with Cheo McNeal and he was fantastic! Awesome service and great environment. It is conveniently located near Wrigley Field. They are great to work with.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"An okay place to stay with shops, coffee, liquor store and ice-cream places within walking distance."

3
User 29/10/2016

Our porter was Chao, who was very helpful in assisting us in checking for bed-bugs before bringing our luggage out of the vinyl-floored bathroom! Room was smallish, but comfortable, with wood flooring planks. Shutters on windows were "just 'okay'" for keeping-out light. (Our room looked right into the well-lit parking garage.) He gave us the recommendation for New Tokyo for dinner--which was also "just 'okay'" and nothing really special. Halloween decorations in courtyard suggest that this IS a "quirky" hotel...with "parts of skeletons", spiders and webs everywhere.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Boutique-ish Best Western"

4
G0ldlion, Plainfield, New Jersey 28/10/2016

Smallish, 4 floor hotel in Boystown and near Wrigley Field. Put off at first by the lack of luster in the lobby, but the room was clean, neat, and had everything you would expect from a larger more modern hotel...except room service...then again, I don't think room service is expected at any Best Western. The room was quiet, the bed was comfortable, the WiFi worked, there was a small, charming courtyard outside in front of the lobby. The staff was attentive and had no problem with me checking out an hour late. You can walk to lots of local bars, gay or straight, and plenty of restaurants. The gym wasn't extravagant, but it was large enough that it didn't feel like I was exercising in a closet. The gym also has a whirlpool and sauna. As with every Best Western, self service continental breakfast is included. Actually, the breakfast was quite good. Coffee, tea, eggs, yogurt, cereal, bacon, so really a bit better than continental. Probably the nicest Best Western I've ever stayed in. Definitely worth the reasonable price.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in every room and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good location outside the downtown core"

5
John G, Maple Ridge, Canada 27/10/2016

It was a quiet hotel with lots around to enjoy. The staff were friendly and helpful throughout. Even the cleaning staff went out of there way to be friendly and accommodating. Would go back anytime I am in Chicago.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, Our entire Team displays a genuine and hospitable "culture". Every guest every time is our DNA. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Location"

5
Louis B, Niceville, United States 27/10/2016

Best hotel in Chicago. I have stayed at all of the 5 Star hotels in Chicago as a businessman beginning in 1966. This hotel has "down-home" real personality and hospitality. Great Staff and covered parking next door. Walking distance to Wrigley Field and at least 6 great restaurants. Many hotels today charge $3 for a single bottle of water, here it is free and unlimited. Best cooked to order hot breakfast, pastries, fruits, newspaper, 24 hour coffee. Super clean and Family friendly.

"Very nice"

5
Miami_Adventurers, Miami, Florida 26/10/2016

I was very glad to stay at this Best Western Plus. The staff were very friendly, the room was spotless, the bed was comfortable, and the breakfast was very good. It's also in a great location, near lots of fun restaurants and bars, and within walking distance of the Addison stop on the red line.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, It was really good to have you stay with us and specially become your preferred choice for future Chicago visits. Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Cutest hotel!"

5
Paleomomrx, Indianapolis, Indiana 25/10/2016

We arrived to just stay one night. We were in town for the Green Day concert. We typically stay near the loop, but picked this area to be closer to concert venue. The outside of the hotel is so cute! Looks like its in the middle of the suburbs, not Chicago. Our room was 421, and it was huge. My 13 yo son thought it was great. Small kitchen and 2 separate sleeping areas, with 2 TV's. Small kitchen if we had wanted to cook. Lots of stores and restaurants right there. The complimentary breakfast was great, waffles, eggs and sausage, with lots of options. We would definitely stay again.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Nice Location, Friendly Staff and Parking Ramp Next Door"

4
Rondogpike, Madison, WI 20/10/2016

My wife and I attended a concert at the Vic Theater nearby. We could have walked but opted for Uber. There is a parking ramp next door with valet parking and unlimited in-out privileges. The room was spacious and comfortable. A nice breakfast was included and free Wi-Fi. There was some noise from the hallway but nothing excessive. I would stay here again.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team is genuine and ensures all guest have a memorable stay. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Vacation Location"

5
Debbie L, Riverside, California 19/10/2016

This charming hotel sits in the heart of a wonderful area. Walking distance to Wrigley Field and the bus and rail lines. Many eclectic shops and eateries in the neighborhood. Quiet hotel with large spacious rooms. Very clean and the staff is very happy to answer your questions and direct you to the easiest way to get around. 20 minutes from downtown Chicago by bus. We planned to stay there again at the end of our trip but didn't make it back.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy, to welcome you back and choose us for all future stays. Our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent Hotel"

5
alp9608, Illinois 19/10/2016

This hotel was an exceptional option when attending a Cubs game at Wrigley Field. The hotel is within very safe walking distance to the venue, which is ideal to avoid the heavy pre and post game crowd. A spacious room with comfortable beds and great amenities was icing on the cake. Our room had a fridge, microwave, and Keurig with k-cups waiting. The room design was modern and sleek. In the morning, a complimentary hot breakfast was waiting, including scrambled eggs and bacon. Other breakfast options included a good selection of yogurts and pastries. We will be back!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in every room and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. See you soon! Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great Place to stay"

4
James K, Phoenix, Arizona 18/10/2016

Very nice Best Western close to everything. Room had a couple of cosmetic issues of which the General Manager was very willing to take care of those issues. Only drawback to staying here is there is no free parking. Parking in the garage next door cost 80 dollars for 2 days. Other than the parking i would definitely recommend staying here.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Great location near our family events"

5
GFreeman, Boston, MA 17/10/2016

We visited Chicago for a weekend of family celebrations & this hotel was suggested. It turned out to be within a few minutes walk for 2 out of 3 events. Perfect since we didn't wish to rent a car or take many rides. The hotel is well maintained & staff is responsive to questions/concerns. The room was fine altho' it's always hard to get used to another bed, this one seemed bouncy if you moved much. Otherwise it was good with a wide breakfast selection & good coffee & juices. We took ours back to the room since the seating in the lobby was limited. Our front room was close enough to street noise even on the 4th floor & strangely we could hear the elevator dinging even though a stairwell was in between. Choose a room away from the street.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff displays Genuine hospitality, in a natural culture of "every guest, every time". See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very nice rooms"

5
Kimberly B, Carmel, California 15/10/2016

This is a really cute hotel in a great neighborhood. I loved the floors in the room and the comfortable bed and pillows. I also loved the Halloween decor outside. Parking is easy and there is a really nice market next door for food, wine, etc... Will definitely stay again next time we visit Chicago.

"Helpful and Gracious Staff"

5
505Erin, Albuquerque, New Mexico 12/10/2016

I recently had to make a last minute reservation at the Best Western Plus Hawthorne Terrace. I ended up staying there for six nights - long enough for it to start feeling like home. Everything about my experience there was positive -from the clean, well-serviced room, to the continental breakfast...but most especially the courteous and helpful staff. At one point I was having trouble logging on to the hotel's internet. Turns out there was a problem with the wifi - the front desk staff worked to get it fixed as soon as possible, and called me to let me know as soon as the wifi was back up and running. My housekeeper was accommodating and prompt and tried to service my room as soon as she saw me leaving for the day so that I would come back to a clean room. Every time I left the hotel and returned, I was welcomed back by whomever was working the front desk. There are several good restaurants very close to the hotel, and a grocery store virtually next door where you can grab snacks and beverages to stock your in-room mini-fridge. The hotel has a small courtyard in the front with tables where you can sit and enjoy your coffee from the nearby Starbucks or one of the other cafe/bakeries nearby. My experience was so positive, that other members of my family have now booked their stays there when visiting family in the Lakeview/Chicago area.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience, that is our passion. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"chicago stay"

4
Alison S, St Thomas, U.S. Virgin Islands 12/10/2016

Nice hotel, pleasant staff, clean and comfortable - overall very happy with my stay! The complimentary breakfast was only just OK - but really that was my only gripe with the hotel. It was a really great place and very convenient for what I needed.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. Please meet with me upon your return and share your breakfast suggestions. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Good Location"

4
Sandra S, Kissimmee, United States 12/10/2016

I would stay here again even though I had a few complaints. I loved that they had laminate flooring, but the rug needed to be vacuumed better. The configuration of the room was nice it made it feel very spacious. Didn't like the hair products and the hair dryer kept overheating.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. We will have the hair dryer replaced and review your room inspection. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in every room and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very nice and good location"

5
TravelbugSoCal, SoCal 07/10/2016

Very nice and spacious room, pretty decor! Quiet, quiet, quiet. Good breakfast and nice, helpful staff. Good location for us (5 min. from Wrigley Field, 15 min. from downtown). Only complaint was noisy A/C unit outside bdrm window (sounded like it had a bad bearing). All else great!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. Surely the unit will be inspected and corrected. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very helpful"

5
Daisy O, Chicago 04/10/2016

They went out of there way to help fix a reservation mistake I made. The room was great and the Ann Sather's cinnamon rolls were to die for. The area is a lot of fun to visit. There are great clubs and restaurants you can walk to.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in every room and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent base for visiting Chicago"

4
User 04/10/2016

We recently stayed in this hotel for three nights while visiting Chicago. Upfront - this hotel does not pretend to be anything it isn't which for me is a huge plus. It is in a very nice neighbourhood near the Wrigley Stadium and North Lakeshore Drive and is served by the red line and the 146 bus which brings you directly to the city centre. From experience we found the bus by far the best option with the stop being only five minutes walk from the hotel and a very short travel time as it is an express all the way to the Weston Hotel. This is a boutique hotel - a small building and limited number of rooms. Rooms were an excellent size and the beds etc very comfortable. Breakfast is free and is self served from a kitchen area next to reception - basic but it works and there was plenty of choice. We found the staff in general to be very good and helpful and in general the atmosphere in the hotel was very relaxed. Our only hiccup was the taxi back to the airport which didn't turn up on time - if you are trying to get to O'Hare at rush hour be careful as there can be considerable delays on the highway. One suggestion - get a taxi to bring you to the blue line and jump on the train - faster and more reliable. We booked this hotel as part of a package so I can't comment on value. Overall - would really recommend this simple hotel which does exactly what one would expect without fuss. There is no bar but nearby Rocks bar and restaurant is a great option for drinks and snacks just across the road - very good value and great fun.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace

"No need to try another hotel"

5
Wendy N, Phoenix, United States 04/10/2016

We were lucky to try BW Hawthorne Terrace the 1st time we came to visit Chicago, have never wanted to try another. Beautiful & comfortable rooms, excellent staff & service, reasonable rates and lovely area.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent Customer Service Goes A Long Way"

5
127donaldh, Savoy, Illinois 03/10/2016

We have stayed at this Hotel so many times, and each time has been better then the last time we stayed. Its a very pleasure that we have the opportunity to be in the same neighborhood of our Son. We know that we have several hotel's in the Greater Chicago area that we can choose from but we choose Best Western out of all of them. That's our Choice

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you! To read your review is all we aim for. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Very nice and good location for us!"

5
User 03/10/2016

We thought the hotel, guest room, atmosphere, location and staff were terrific!! There was only one issue. We stayed in room 226. There was a loud constant noise from the A/C unit right outside our window (almost like a bearing was loose in it). Made it difficult to sleep.

"Great"

5
Dottie L, Louisville 01/10/2016

Lovely hotel in a nice area. The room was beautiful and very comfortable. Good neighborhood to walk around in. Lots of good restaurants in the area. The staff was very efficient in dealing with check-in and out. Very friendly and helpful.

"Excellent Hotel"

5
User 30/09/2016

The suites are comparable to any four star downtown hotels. The staff is so courteous and the housekeeper even returned an envelope of cash to the front desk. Ideally located in a bustling commercial district. Many things to do in the area. Lakeview East is a great neighborhood and this is a gem.

"Great location within walking distance to Lakeview neighborhood"

5
sso1001, Cambridge, Wisconsin 27/09/2016

Everyone seems to really care about the guests and make it warm and comfortable. It is close to shops, restaurants, and now a new Mariana's. The fitness room is beautiful also. Parking is close and affordable.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"GO CUBBIES"

5
Gigihaas, St. Petersburg, Florida 24/09/2016

Great hotel, boutique rooms with beautiful hardwood floors. Great location (easy walk to Red Line, Wrigleyville and beach) Not as congested as staying along Michigan Ave Numerous choices for restaurants Parking garage next door

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review, Sep 27, 2016 Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive with fantastic room accommodations and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Excellent!"

5
carolsuesmith22, Dayton, Ohio 22/09/2016

Perfect! Friendly staff, clean, accomodating, worth the price, close to Wrigley Field, excellent breakfast, comfortable beds, free wifi, all around a great experience my best friend and I won't soon forget!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, It's really good to read your review. Besides the complimentary amenities we offer such as: the Flawless WIFI; Business Center; Endless choices for breakfast; bottles of water; newspapers in every room and so much more, it's our exclusive location that truly makes you feel at home, along with the outstanding staff displaying a genuine and caring culture to all our guests. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best Service! Great Room! Good Location!"

5
User 20/09/2016

From beginning to end the staff and facility was exceptional. It shows that the staff and managers really care about your experience. From check-in to check-out it was a flawless experience. Breakfast was great. The room was very clean and orderly. The staff respected our privacy but yet still cleaned the room when we vacated for some time. Would definitely stay here again. The price is a bit high and a pool would be nice but it was still all worth it.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Clean and Convenient"

4
Elizabeth K, New York, United States 20/09/2016

This hotel was very cute and pretty central in location. It was clean, it was safe, and the staff was very friendly and welcoming! Free Wi-Fi, and a complimentary breakfast. A good deal and a good value. I would stay here again.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are delighted to read your review. The Hotel location is surely exclusive and our staff truly cares in providing a positive and memorable experience. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office

"Charming, unique "boutique" hotel"

4
dream-follower2000, Louisville, Kentucky 19/09/2016

I stayed in this hotel for one night during a business trip when my conference hotel was sold out for the last night. I found it to be very charming, particularly the entrance courtyard climbing with ivy and the large, expansive room with wood-like floors. I deduct one star due to the very loud air conditioning unit which woke me during the night when it would kick on!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, We are extremely pleased to read your review and would enjoy to welcome you back. The room will be inspected and the unit repaired, allowing you to choose us for all future stays. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Amazing staff and great hotel"

5
Joanna L, chicago, United States 19/09/2016

Amazing staff. So accommodating for guests special needs. Also extremely friendly and helpful during the whole stay. Hotel was located in an awesome area and rooms were spacious and very clean. Great price! Couldn't ask for a better place to stay.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our staff truly cares with Genuine hospitality. See you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Best Western Plus Hawthorn Terrace Hotel"

5
Liz J, Omaha, United States 18/09/2016

The hotel was exactly as pictured and what we expected. Front desk staff was extremely friendly and helpful. Close to Wrigley Field and many other attractions. The neighborhood has lots of restaurant choices.

"Gem On the North Side"

5
Gwynnedolyn S, Dallas, United States 17/09/2016

This hotel is a gem at a great price. My room is always terrific - as large as an apartment. Well kept and comfortable. Easy to recommend to family or business associates. Very convenient to north side businesses and only blocks from Lake Shore Drive.

"Homy but luxury"

5
Moshe B, CHICAGO, United States 16/09/2016

I'll start with the beautiful garden this hotel has. Their customer service is magnificent and the breakfast that they serve for the guests is lovely. The luxury room has a king bad and a Jacuzzi. The hotel is not big and you feel like at home when you are there. It's also located right next to the lake and very close to Broadway st with a lot of cool shops, good coffee shops and restaurants.

"Chicago Vacation"

5
Tom L, Dickson, United States 14/09/2016

Enjoyed our stay here. Nice location convenient to bars, restaurants, and other stores. Also, walking distance to Wrigley Field. Room was upgraded for us and was clean, quiet and roomy. Had a great time in a great city and enjoyed our stay!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, Our location is embedded on vibrant Lakeview East neighborhood of Chicago with one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, while allowing a short walk to Wrigley Field or Lake shore. Our team pays attention to details and ensures guest have a memorable stay. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Worst beds ever!"

3
Brandon Y, Indianapolis, United States 11/09/2016

It's a nice hotel in a really good area, as long as you don't want to sleep. Ultra firm outdated mattress left us sore and tired. When you try to sleep on the tiny sofa in the room, you know there's a problem.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your review, My sincere apologies for not providing a positive and memorable experience, we would like the opportunity to regain your confidence. Please contact me. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Wrigley Bound"

5
410chuckt, Johnstown 08/09/2016

Part of our road trip. Could stay here and go to see the White Sox, Brewers, and Cubs. Perfect place to stay. Could walk over to Lincoln Park as well and walk the trail along Lake Michigan. Would definitely stay again

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for sharing, Safe travels and see you soon. Mauricio Martins 773.244.3434 Hotel 773.634.8500 Office mmartins@hawthorneterrace.com

"Cubs Games"

5
golfcold, Lombard, Illinois 08/09/2016

Stayed here three different times for Cubs games as hotel is about 1/2 mile from Wrigley Field. Not a low price excursion, but a lot of fun in the area and with fellow Cub fans. Restaurants and bars abound. Hotel is old, but updated and very nice inside and out.

"Perfect hotel fo r staying and watching the Cubs"

5
jenniferhX2255ED, Des Moines, Iowa 07/09/2016

easy parking next to the hotel, easy walk to Wrigley Field without the hassle of worrying about transportation, very helpful front desk workers, good breakfast, and jr suite had plenty of room for 4 people. I'd stay again.

"A Euro-feel to a Chicago Hotel"

5
2again, Chatham, Illinois 01/09/2016

My friend and I stayed at this hotel because we wanted to be able to walk to a Cub's game. We were very pleased with everything about the hotel. Parking was easy and not too expensive. The neighborhood was fun and hip. Our room was more than adequate for a one-night stay. The hotel staff were professional and friendly. All good.

"Great for a Cub Came!"

4
Edward H, Chicago, Illinois 29/08/2016

Got there at about 4pm. Nice parking lot next door, with in and out privileges. Facility is clean and the staff was courteous.. Our room was clean, but both the refrigerator and the air unit were noisy. Overall, the experience was nice. I could easily recommend this hotel.

"Very very quiet and the BEST Cranberry Muffins...."

5
Julie Beth H, Palm Springs, United States 29/08/2016

Very very quiet and the BEST Cranberry Muffins at breakfast.... We had a top floor room at the end of the hall. Was perfect. Room was very clean and quiet. Room was very large, which was wonderful. They have the best cranberry muffins at breakfast, but get there early as they run out fast. You can catch a cab right in front of hotel (They turn on a cab light for you.) Front patio was very lovely place to sit and relax at. Was a great hotel!!

"Poor Service and Attention to Detail"

2
dianesA3638YD, Grand Blanc, Michigan 28/08/2016

Location good. Walking distance to Red Line train and Wrigley Field. Convenience good, hotel value poor. Staff appears indifferent to guest safety and comfort. Reported room issues fell on deaf ears at check out. Do not recommend room at front of hotel. Courtyard guests loud, late at night.

"Hawthorne Terrace surpasses all expectations!"

5
carla m, los angeles 28/08/2016

I stay at the Hawthorne Terrace every year I visit Chicago. The rooms are nicely appointed and come equipped with mini-fridge, microwave, flat screen TV and great high speed internet. The staff is extremely friendly and professional. The Hawthorne Terrace serves the best and most extensive breakfast I've ever experienced. If you're used to opening up a pre-packaged danish or bagel from a plastic bag, which is your typical fare at most hotels, you're in for a real treat at the Hawthorne Terrace. What makes this breakfast extremely unique is that the staff brings in fresh baked goods every morning from a Chicago landmark, Ann Sather. You get a real "taste of Chicago" you'll remember forever!

"Near Wrigley"

2
User 27/08/2016

A friend booked this hotel because of its proximity to Wrigley Field, To be honest I was surprised at the nightly rate. Perhaps it was jacked up because of the concert at Wrigkey(we were attending). E paid 400+ per night. It is iwithin walking distance which was our primary reason for staying there. It's a block from the lake and qtr mile walk to the EL It's great neighborhood. Safe, restaurants and grocery stores (Treasure Island foods is next door, Jewel is right down the block and whole foods is about a half mile walk if you are looking to save $ on dining). Ann sathers across the street is perfect for eating great breakfast at a great price. The rooms are nice. Hard wood floors are a nice touch too.Keep in mind though they are noisy when other guest are dropping and rolling luggage-- At all hours. which brings me to my first point It's noisy. Doors closing, luggage rolling, conversations being held type noisy. The rooms were fine size wise. Beds were uncomfortable. I prefer more support. The tub had rust stains and The remotes didn't really work. I thought the staff were lovely and very accommodating. The rooms need updating too. My final point next time I'll pay the same price for a higher quality and pay for an uber to get to Wrigkey if needed.

"Bed Bugs Attack"

2
Jon W, Minneapolis, United States 24/08/2016

I awoke from my first night of sleep with 3 bed bugs crawling on me and in the bed. I am a physician and know what bed bugs look like. I was able to capture one of the bugs. I brought it to the desk. They claimed it wasn't a bed bug. While I at the desk another customer came up an complained about bed bugs and he had bites all over him. Clearly this hotel is infested. The other bed in the room smelled of vomit and the TV remotes barely worked.

"Chicago trip"

4
David K, peoria, United States 24/08/2016

Hotel was close to everything we wanted to see .. Employee's were very friendly and very helpful unloading the luggage from the car and taking it to the room .. Room was clean an large .. Hot breakfast was served in the morning with a nice court yard where there were tables to eat at instead of your room .. Will stay again on our next trip to Chicago !!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear David K, Thank you for staying with us ad for sharing your experience. We could not be more pleased that you enjoyed your visit. I will be sure to pass on your compliments to the staff. We do our best to make sure our guests feel at home with us. We are so glad you enjoyed some of the amenities we offer to help enhance your stay. We are so happy to hear stay with us again for your next trip to Chicago. We look forward to welcoming you again. Warm Regards, Yolanda Carmin

"Wonderful weekend!"

5
746non, Petoskey, Michigan 23/08/2016

Staff was very friendly and helpful. Hotel is located in a lovely neighborhood only a couple blocks from Lake Michigan. I was surprised to learn the property was "dog friendly" and saw many guests traveling with their 4-legged buddies!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear 746non, Thank you so much for choosing to stay with us. We appreciate your feedback and are so pleased you enjoyed your stay. I will be sure to share your compliments with the staff, its wonderful that they were able to make an impact during your visit. We are happy to be pet friendly for our guests who are traveling with their furry friends. We hope to welcome you again the next time you are in Lakeview. Warm Regards, Yolanda Carmin

"Love this hotel"

4
Jacybear, Solon 22/08/2016

We love this hotel - a little high priced but location and access and neighborhood are just great. We always get a room on the suite side and it is perfect for us. Parking is high as well but most places are. It is nice to drop your car and walk to all your destinations or use the train.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear Jacybear, Thank you so much for staying with us, we are very happy to have you! I love our suites and am glad you do too! I understand your concern regarding the pricing but hope that it does not deter you from staying with us. Our prices are continuously changing due to events nearby. Feel free to call us directly to ensure you are getting the best price. We hope to welcome you back again next time you are in the city. Warm Regards, Yolanda Carmin

"Cubs"

5
Autem, Santa Fe, New Mexico 20/08/2016

The hotel was amazing and in a very convenient location. We were able to walk to the Cubs game and walk to the lake. The room was so beautiful and I felt like I was at home. The personal was wonderful

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear Autem, Thank you for the lovely review of our hotel. I am so pleased to hear you enjoyed your stay with us. We hope to welcome you back again the next time you visit Chicago. We will be sure to make it feel like home again. Warm Regards, Yolanda Carmin

"Great location"

5
drbud1, San Diego, California 20/08/2016

This hotel is perfectly located if you want to be near Wrigleyville or nearby neighborhoods. The rooms are large for a city neighborhood hotel. We had a suite with two double beds and a double sleeper sofa. It was my husband, myself and two teenagers. There was a small fridge an a microwave and two TVs. Very clean! The only negative in the room was the AC. When you set the temperature, it would cool to that temp, but if the room got even 1 deg cooler the heat would come on! Then it would heat up and the AC would switch on; kind of annoying. This was in August. No option to just have AC. Other than that, it was perfect. We loved walking to Wrigley, festivals, restaurants, bars. Very close to the lakefront, too. Would definitely stay again. Parking garage is right next door; you pay by the day, but its added to your hotel bill. If you are a hotel guest you get in and out privileges. Morning breakfast was decent. Nice little patio to eat on out front if the weather is nice.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear drbud1, Thank you so much for selecting to stay with us and for sharing your feedback of our hotel. I truly appreciate all of the details you added. I am sorry about the AC unit giving you trouble. The unit should not have been switching over to heat, I am having my engineer go through the hotel to test each unit to ensure they are all working properly. I am happy to know that you enjoyed the amenities we provide for our guests such as the breakfast, microwave and fridge in the room, and the extra clean room! We hope to welcome you again next time you are in town. Warm Regards, Yolanda Carmin

"Great Location"

4
Chad H, Toronto, Canada 17/08/2016

Stayed here for Northalsted Market Days 2016. This is our second year in a row we attended the festival and stayed at the Best Western Plus Hawthorne Terrace given the great location. Rooms are large with mini refrigerators and coffee machines. Plenty of clean, nice towels. Beds are also very comfortable.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear Chad H, Thank you so much for choosing us again for your accommodations while visiting the famous Market Days! We are so pleased that you enjoyed your stay and the wonderful location of the hotel. We hope to welcome you again next year! Warm Regards, Yolanda Carmin

"Guys Weekend"

5
Don R, Minneapolis, Minnesota 17/08/2016

I love this hotel. I actually can not say enough good things about this hotel. First of all we had this loft style suite with 2 King beds. The space was amazing. I will be asking for this room every time I return. The complimentary breakfast was a great way to start our day. The location is phenomenal. All staff members we came in contact with were very warm and friendly.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you Don R! We are delighted that you chose us for your guys weekend! Thank you so much for sharing your feedback with us and other travelers who may be looking to stay with us. I am pleased to hear you enjoyed our hotel, amenities, and the staff. I will be sure to share your compliments with everyone. Don R, we hope to welcome you again next time you are in Chicago. Warm Regards, Yolanda Carmin

"Cubs game stay"

5
User 15/08/2016

A short stay at a great place! Very clean and the staff were all very pleasant! The parking garage is right next door. Super convenient!! Close enough walk to the ball park and a lot of places to stop on the way. If you would get thirsty! Would totally stay at this one again!!!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear Amie L, Thank you for staying with us and for sharing your feedback. We are so pleased that you enjoyed your stay with us and that you found our location so convenient. We hope to welcome you back next time you are in Chicago. Warm Regards, Yolanda Carmin

"Great place but needs updating, especially for the rates..."

5
User 15/08/2016

I have been coming here several years. I usually rebook at check out for the following year. I didn't this year though. This place is great. Perfect neighborhood location, nice little breakfast, convenient to transportation. Friendly staff. Even with all the above, they need to update. My sofa and coffee table looked like they came from a thrift ship. Even for Chicago this is a higher price point property but this visit walking in to the room to see this furniture every day, depressing and time to check some other hotel options...This was 225 in the new building.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Thank you for your continued business. We are so pleased to hear you enjoy our hotel with its convenient location and numerous amenities. I wanted to let you know that are hotel is preparing for a facelift (update) starting in early 2017, many preparations are being made for this improvement. I would be happy to discuss this with you in more detail. I hope we do not lose your business due to the furniture and fixtures. I can see how it was a turn off during your most recent visit but can assure you that we have informed ownership who is taking steps for improvements. Thank you for your honest feedback. Warm Regards, Yolanda Carmin

"All about Wrigleyville location!"

5
cdinlo, Lake Oswego, Oregon 15/08/2016

This is a great location for walking all around Wrigleyville and to a Cubs game. Breakfast "pantry" area, front patio, and lobby are small but pleasant. We walked from the Red line here (with rolling luggage), as well as to great nearby restaurants (get great burgers, beer and whiskey at Rocks and cinnamon rolls at Ann Sather.) Our room on the top floor was quiet and plenty big with two sitting chairs and a desk area.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear cdinlo, Thank you for staying with us and for sharing your feedback. We are pleased to know that you enjoyed your stay and that you were able to enjoy a Cubs game during your visit. We hope to welcome you again next time your are in Wrigleyville. Best Regards, Yolanda Carmin

"Second Chance"

5
1BaseballMom15, Davenport, Iowa 15/08/2016

First time here was a bummer. Gave them another chance. Room was nicer, stay was much more pleasant. Experienced several large rats running in bushes in the courtyard sitting area. Did not experience that the 1st time, but was the only issue this time. They are on the outside of the hotel AND its of course a big city, BUT putting rat poison around the grounds might help. GROSS!

"Easy to like"

5
User 14/08/2016

This property is in a very upbeat urban neighborhood. Apartments are scattered about and the street is lined with small shops and an eclectic combo of eateries. It is within a reasonable walk of Wrigley Field and a cab to downtown is in the $20 neighborhood including tip. The room was very clean and the overall experience was excellent. The staff was friendly and helpful in every way, from the cleaning crew, to the front desk clerks, all were polite, out going, and cheerful. The small front courtyard was a nice place to visit and enjoy the ivy covered walls around it. The breakfast was tasty, but the breakfast area quite cramped and there was little room to enjoy the meal at thee peak breakfast hours. My only real complaint is the ONE ice machine for four floors of guests. Still we had a very, very pleasant stay.

"Comfortable"

3
DominicParamore, San Francisco, California 11/08/2016

As a business owner in the area, this is the first place we select to house our out-of-town employees. The rooms are always clean, comfortable and the the rates and the staff are super friendly. The location is very close to the club and right in the middle of Lake View or "Boys Town". If you happen to be visiting Chicago in the summer for Market Days you cannot get a better inexpensive location. In addition to be supper close to all the nightlife and bars in "Boys Town" it is only a 5 minute walk to the lake front, which itself is a lovely place to be in the summer.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear Dominic Paramore, Thank you so much for sharing your feedback regarding your stay with us. We are so pleased that you enjoy our hotel along with its wonderful location and super friendly staff. It is our pleasure to host your out of town employees. Thank you again for choosing us, we appreciate your continued support. Warm Regards, Yolanda Carmin

"Outstanding in Every Way"

5
David B, Beavercreek, United States 11/08/2016

A Gem in Chicago, Good value, great rooms, great breakfast, easy to get to. We had moved our daughter to Chicago, needed a place to spend the night, found it on the internet with good reviews. We parked our car on a side street to avoid Chicago's over the top parking fees. (hotel charges 38. dollars a night) Took the No. 36 bus for a dollar and rode a mile. Bus stop right in front of hotel.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear David B, Thank you for sharing your experience with us and other travelers who may be thinking of staying with us. I am happy to know that you enjoyed the hotel along with its amenities. We are so pleased you enjoyed your stay with us. We hope to welcome you again next time you are in Chicago to visit your daughter. Tell your daughter we said "Welcome to Chi town!" Warm Regards, Yolanda Carmin

"Great Location"

5
User 10/08/2016

Beautiful, comfortable and clean room. Awesome breakfast. Yummy Kay's famous cinnamon rolls. Great location in Lakeview. Walked where we needed to and took an Uber late at night. In and out privileges in valet parking garage next door. We will be back!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Hi Linda G, Thank you so much for your kind review. We are so pleased to hear you enjoyed the hotel, our amenities, and our location. We do our best to make sure each of guests have a memorable experience and it sounds like we were able to assist in that with you. We hope to welcome you back again next time you are in the neighborhood. Warmest Regards, Yolanda Carmin

"Close to Wrigley and very nice neighborhood"

4
AbbyBlissTraveler, Hallandale Beach, Florida 10/08/2016

if your bucket list has a trip to the iconic Wrigley Feld, consider staying at this nice property. Close to shops restaurants and a nice walk to the ballpark. The accommodations are clean, newer and a really nice free breakfast makes it even better. A bit noisy for us, but our room was overlooking the street and small outdoor terrace. Otherwise, perfect for one or two nights to explore Chcago.

"i had a fabulous time at Best Western Hawthorn Terrace in Chicago, recently."

5
Marcy A, delray beach, fl, United States 05/08/2016

great location, great staff, great (smallish) room, and very conveniently located. i found the kitchen just perfect to make dinner for my dog, and breakfast, and to keep foods for ourselves in the mini fridge. the location for laundry, food, drugstores, lakers, restaurants, etc was superb.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear Marcy A, Thank you for staying us. We appreciate you sharing your feedback regarding your stay. We are pleased that you enjoyed the hotel along with the amenities we have to offer. We hope to have the chance to welcome you again next time you are in the neighborhood. Warm Regards, Yolanda Carmin

"Convenient to Wrigley Field"

4
Dean B, Troy, New York 05/08/2016

This is a nice older hotel. Our room was very nice and the property is kept very neat and clean. The breakfast was just so-so; the same things were offered the two days we stayed here. I chose this hotel because of its proximity to Wrigley Field; it's about a 9 block walk (15 minutes) to the ballpark. I'd stay here again if the occasion arose.

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Hello Dean B, Thank you for sharing your feedback with us and other travelers who may be looking to stay with us. I appreciate your compliments regarding the cleanliness and our location. I am sorry we did not impress you more with our complimentary breakfast. We do our best to offer a wide variety for everyone to enjoy form the make your own waffle and yogurt parfait to the hot eggs and sausages or bacon. We will do our best to look for more ways to enhance the breakfast in the future. We are honored to hear you would stay with us again if you were ever in the area again. We look forward to welcoming you again if the need arose. Warm Regards, Yolanda Carmin

"Outstanding"

5
Mark P, Carroll, United States 05/08/2016

Fantastic experience!! We were greeted while checking in, out room was a fantastic king suite. The room was wonderful, spacious and private. Bed was comfortable, shower was wonderful. Breakfast had lots of options and hit the spot. Great neighborhood and location. LOVED it!!!

bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review
Dear Mark P, Thank you so much for sharing your experience with us and other travelers. We could not be more pleased that you loved your stay. We do our best to ensure each guest has a relaxing, comfortable, and enjoyable visit and it sounds like we were able to do that for you. We hope to welcome you again next time you visit the Lakeview neighborhood of Chicago. Warm Regards, Yolanda Carmin

"Great place to stay!"

5
shasamme, West Chester, Pennsylvania 05/08/2016 <