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Best Western Hotel Ile de France, Chateau-Thierry

4.0/5  - basé sur 459 notations.
60 Rue Leon Lhermitte, 02400, Chateau-thierry, France - See map

The Best Western Hotel Ile de France offers 37 rooms in the panoramic location of upper Chateau Thierry in the Marne Valley. Our restaurants 'La Symphonie des Saisons' and the 'Brasserie Ile de France' will welcome you in a sophisticated decor, where you will be able to taste gastronomic French cooking. We also provide you with a wide selection of programs for a seminar reception, ceremony, or a birthday. Parking available with the possibility of specific service. Enjoy your stay.

Best Western

Hotel Ile de France

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Sauna
    Sauna
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 457 guest reviews
NOTE ISSUED
Excellent
133
Very Good
175
Average
102
Poor
33
Terrible
15
REFER TO NOTICE
Business Business
72
Couples Couples
256
Family Family
55
Friends getaway Friends getaway
33
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice isolated hotel"

4
02/07/2018

Nice setting overlooking the valley, with a patio area outside the front of the building. We were told the bar closes at 10pm, a little disconcerning being as we arrived at 9.45pm :) We managed to get one in, but could have settled in for more lol. Thought 11 Euro's for breakfast was too steep, but there's no where else nearby, so we suffered it!

"The Place Sucks"

1
01/07/2018

This is a Best Western Hotel and it is one of the worst Best Westerns I've ever been in.There is no air conditioning and it's 32 degrees Celicus,it's hot. The breakfast which is a standard in any Best Western Hotel was always part of the package,here you have to pay for a breakfast..This place is a joke. I will never return to this hotel again. It's the pits.

NCD02, Propriétaire at Best Western Hotel Ile De France, responded to this review
Hello Madam we are sorry that our hotel was not up to your expectations It is not noted that our hotel is air conditioned we are sorry for these big heat of the moment. For breakfast it is well indicated that it is in suplemention as in most of the best western of France We remain at your disposal cordially Carolina

"Second visit"

4
20/06/2018

Its a very nice newish hotel in a quiet area. I stayed here a couple of years ago via a car club and Scenic Holidays. It seemed very remote . However this time we stayed three nights and found that it was close to several restaurants, historic buildings, walkable etc. A covered underground car park for the cars , nice rooms, good breakfast, mass/group impromptu meal was not the best idea for the evening otherwise all was very good.

NCD02, Propriétaire at Best Western Hotel Ile De France, responded to this review
Dear sir Thanck you for the message Best regards Caroline

"Typical European Hotel"

5
08/06/2018

Hotel had a countryside/bed & breakfast feel. Our room was in modern decor while our friend's room had green flowers and a country look to it. I believe each room had different decor. Our room was clean and stocked with towels. We brought our fan to keep cool as there was no ceiling fan. We loved the front patio overlooking the city.

NCD02, réceptionniste at Best Western Hotel Ile De France, responded to this review
Hello Julia, We want to thank you from the bottom of our heart for your magnificent dedication on our establishment and on our teams who work daily for your satisfaction, but especially who work with passion of their profession. We will not fail to share your return naturally. Best regard Mathieu

"Basic room very small"

4
15/04/2018

Basic room too small for 2 people with large bags. Located on hill just out of town so nice view across the town. Restaurant pricey but good. Easy parking. Good breakfast with eggs, bacon, cereal, fruit, yogurt and good selection of bread.

NCD02, General Manager at Best Western Hotel Ile De France, responded to this review
Dear sir Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 03.23.69.10.12. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Caroline Desplanques directrice Best Western Hotel Ile de France

"Not brilliant"

3
02/02/2018

Didn't have much time there to appreciate every thing on offer, it was a pleasent place and clean but the service wasn't brilliant, food choice limited and not so special considering the prices, bar had closed before meal was finished. Not an hotel to visit unless you have own transport either.

NCD02, other at Best Western Hotel Ile De France, responded to this review
Hello, thank you for leaving a comment on our hotel. We are sorry that the restaurant did not please you. Can you give us a little more information on what has not been. Best regard Mathieu Réceptionniste

"FABULOUS "

5
11/09/2017

Excellent place, with its Wonderful Staffs at reception and restaurants.. Value for money breakfast and superb Gastronomie... Special Thanks to the kitchen dept who cook with love for its client!! Without forgetting the cleanliness of the room.. Made my holidays Thank you Hotel ile de France

"Good hotel but excellent food."

4
27/10/2016

We spent one night in a family room. Room was nice, clean on the surface, it needed a more proper/head cleaning. 2 stars. We got room service. What a surprise...really good, homemade food. 5 stars. Breakfast was excellent. Fresh squeezed orange juice, homemade marmalade ect. Not the biggest buffet but all thinks was 1. Class. 5 stars. Pool area nice, clean and a lot more than you can expect from a 3 star hotel. Overall I will recommend the hotel. Total 4 stars......

carolinetoto, Manager at Best Western Hotel Ile De France, responded to this review
Dear sir Thank you for the message Best regards Caroline

"Good place to stay"

4
27/10/2016

This is a classic French 3-star hotel. Don't let the name Best Western cause you to think something different. It is a classic French 3-star with small rooms, slightly old decor, no AC, windows that open. It is on a hill above the village oh a busy road and a nice view. Book a larger room if you can. The twin room is very, very small. Everyone on the staff is very helpful and helped to make our stay a good one. The breakfast is typical with a nice extra touch - a fresh press orange juice machine. The restaurant is set up beautifully for dinner; we had a fabulous duck appetizer and venison entree. If you don't speak French, be patient when ordering dinner so there's no confusion. We enjoyed our stay here and compliment everyone on their dedication to their hotel and their guests.

carolinetoto, Manager at Best Western Hotel Ile De France, responded to this review
Dear sir Thank you for the message Best regards Caroline

"Pleasant overnight stay"

4
10/09/2016

My wife and I stayed one night. The hotel is clean and nicely decorated. All the staff were friendly and efficient. The bedroom was a bit on the small side and fronted on to the main road which was about 100 metres away. There was no air conditioning and so with a window open it could get some traffic noise. There is a lift to all floors and ample free parking. The evening meal and breakfast were very good.

carolinetoto, Manager at Best Western Hotel Ile De France, responded to this review
Dear sir Thank you for your nice comments we are glad you had a good time with us We remain at your disposal cordially Caroline

"Happy to have a room"

3
03/09/2016

We left Brittany in the morning and arrived here at 19.30 after being held up for hours due to accidents on the autoroutes around Paris. The room was very small with a cloth wardrobe in it. The receptionist was pleasant and the restaurant was acceptable.

"Bug bites, Noise and Hot"

1
27/08/2016

Had a horrible experience. The room was way too hot. No air conditioning. No fan Bugs came in the room because we had to leave all doors open (bug bites) A fast and loud highway righ in front of our room. (Too noise). Bottom Line: if you pay an expensive room it should come with an air conditioning or should not be this hot.

carolinetoto, Manager at Best Western Hotel Ile De France, responded to this review
Bonsoir Madame monsieur Nous sommes désolé pour la canicule l hôtel n est pas climatisé mais il y avait des ventilateurs à votre disposition Pour les moustiques malheureusement c est la nature nous en sommes tous tributaires Cordialement Caroline

"Worst experience for a 3 star hotel"

1
26/08/2016

We booked a 200.00 dollars room per night (2nights) the room did not have an air conditioner. I had to ask for a fan as it was 110 degrees outside and the room was hot. The front desk did not seem to care. For a 3 star hotel it was the worst experience in France.

"Good choice "

5
29/06/2016

The hotel is situated in the very heart of the Champagne region close to the Touristic Route, Reims and other attractions in the area. You get beautiful views from the hotel as it is quite high. The room we got was small but nice, the service friendly and it was good value for the money. The breakfast was substantial, we especially liked the fresh orange juice press. We had a rented car so it was very convenient and lots of parking space. It could be difficult with public transport though. There is a SPA next to the hotel but we had no time to use it as there were so many things to see around.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear Sir, Madam Thank you for the message Best regards Caroline

"Would have been fine had we not eaten there"

4
26/06/2016

We had a wonderful room with a balcony overlooking the valley (and a full moon). Although the room was small, it was clean and adequate. There is an elevator and a nice outside patio area and upstairs pool. We decided to eat there since we had been driving all day. There was only one waiter and the front desk person had to jump in occasionally to help out. This waiter was the only time we encountered snobbish behavior on our entire 3 week trip. The waiter was upset that my daughter had to leave because of a migraine and he didn't want to wrap up her meal to go. His attempt to cut up a steak from the bone with a spoon and dull knife bordered on the ridiculous. He kept us waiting far longer than the French patrons and didn't really like my use of French. I tried. The meal was very expensive, a 20% tip was added. Iit really ruined a good Father's Day. That said, the front desk personnel in the evening and morning were exceptional and very helpful. The location is nice and it is a good place to stay.. just not to eat.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear Madam, Sir We have noted your comment, Thanks for the intention brought to our institution. We do not add the tip on the bill that's just when France there are 2 VAT 10% A to 20%. We remain at your disposal cordially Caroline

"Perfect location, wonderful staff, great value for money!"

4
16/05/2016

We would be VERY HAPPY to return one day! During May 13-15, 2016, we used this hotel as a base for our exploration of the WWI battlefields in the vicinity of Chateau Thierry. The hotel is conveniently located to Chateau Thierry town, and to all of the major monuments in the area, not far from the main highway, A4. It is on a hillside with a gorgeous view of the valley below. Plenty of secure parking. Our room was clean, bright, and quiet. Hotel has a very comfortable bar / seating area. The breakfast offered a variety of cereals, breads, meat and cheese, yogurt, scrambled and soft boiled eggs, pastries, and very good coffee. The staff was exceptionally professional, friendly, and positive. All were very engaged with the guests. Our room was a bit warm, even in May, but the hotel has fans available at no charge.

carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear sir Thank you for the email Best regards Caroline

"Average chain hotel brand managed independently"

3
22/03/2016

One night stay in a superior room , large bed in a room too small for it really. Compact shower room with separate toilet all of which was adequate. Toilet cubicle does have many pipes from upstairs , next door etc . My advice is keep this door closed so that you are less aware of other neighbouring rooms bathroom usage. Keep shutters closed at night , we were in 108 facing the road and there are numerous lorries up and down through night and early hours. Restaurant on the evening only offers gastronomique menu which wouldn't suit all palates. The alternative is room service ! There is an alternative at lunchtime though. Chipped wine glass shows a lack of attention to detail. Breakfast is an excellent array of choices. Shame it wasn't replenished to satisfy the guests numbers and many used tables not cleared for the duration of our breakfast . Chipped crockery again at breakfast which is inexcusable . Cleaning habits of waiter led a lot to be desired. Discussed these with duty manager on checkout and by email to the Manager M Desplanques. Both were only mildly interested in my comments/observations sadly , so it won't be on my list to return and I will be reluctant to trust the best western brand in future as they are independently managed. Great very grand looking hotel which didn't have the expected service level. Good facilities although access is via the corridor room 108 was on so there is traffic back and forth outside room door. On the plus Beautiful views across the chateau Thierry valley And Dogs allowed even our BMDs which was good.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear sir I come to you for your comment, you send us already . I communicated your complaint to conserne people who promised me that does it reproduce more. Know that your comment can we make qu'avancer in the quality of our service and we thank you in I hope to see you for a compléte satisfaction Best regards Caroline

"Great views and meals"

4
12/03/2016

We stayed here for 3 days on business. It's Europe so expect smaller rooms so this wasn't a surprise. Rooms are clean, showers are interestingly different. The restaurant was excellent and the breakfast has a lot of choices. We will definitely stay here again. Views of the valley are great, close to Pannier champagne caverns. Spend some time at the American cemetery and monuments close by.

carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear sir Thank you for the recommandation Best regards Caroline

"Great place for a break"

4
09/12/2015

I stopped here on a business trip with my son, booked the previous evening on the off chance. Bedrooms were very comfortable, not overly modern but French in style. Dinner was good, as was the breakfast. The staff were pleasant and helpful. The view from the hotel us amazing as it is situated on a hill.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Hello Dear Thank you for your comment, we delighted that you enjoyed staying with us. We remain at your disposal Best regards Carolina

"Nice hotel and comfortable room"

4
12/11/2015

I stayed here in November, 2015. The exterior of the hotel is very nice, and the grounds looked well kept. The room wasn't bad, but the bathroom had a little bit of mold. The restaurant was pretty good, and although I am not a huge fan of French cuisine i thought the lamb shank was very good. The service is good although their English isn't the best but you can get by. It is hard to reach if you don't have a car, just be sure to find a cab at the train station. I would certainly recommend this hotel.

carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear Mister Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 03.23.69.10.12. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Caroline Desplanques directrice BEST WESTERN Hotel Ile de France

"Excellent hotel"

5
29/09/2015

Good location with nice views of the valley and park. Food in restaurant was excellent. Good spa facilities in the hotel. Staff in reception very friendly and helpful. I would recommend hotel to friends and family

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Bonjour Madame, Monsieur Nous vous remercions pour votre commentaire et sommes très heureux que votre séjour est été agréable pour vous. Nous essayons au maximum que nos clients se sentent bien. Nous restons à votre entière disposition Cordialement Caroline

"Fawlty Towers without the funny bits"

1
26/09/2015

The exterior is impressive and much of the interior if a bit tired in places but the level of service leaves so much to be desired. On arrival I was asked if I wanted to make a reservation for the dining room and did but when I turned up at the time booked I was told that there was not a reservation for me. With reluctance I was given a table but told i would have to eat quickly as they had other reservations!!! . Food was passable but certainly not up to the standard that they claim for themselves. The bedroom was comfortable, clean and quiet but when I arrived down for breakfast service had not improved, coffee machine not working, orange juicing machine not working, very limited selection of breads etc.on the buffet and some selection had run out and it was apparent that they were not going to be re-stocked, certainly not worth €13 and only one member of staff on duty. The worst was when I went to check out, 30 minutes while the single member of staff dealt with 3 customers !! Customer service is not a priority here. The attitude of staff and management is among the unprofessional I have encountered ever in a hotel. Poor wifi throughout. I would not stay here again for free.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear Sir, We are sorry that your stay was a bad experience in our hotel. It is true that we met number of problems completely independent of our will. You can also check different reviews on this site that eventually proves that we are not so bad that your comments claim. We have immediately sent a message to apologize and wish you could let us the time to explain. We remain at your disposal if you want to come back home later, to demonstrate that it was only an accumulation of unfortunate circumstances. Best regards Cher Monsieur, Nous sommes désolés que votre séjour ait été une mauvaise expérience au sein de notre établissement. Il est vrai que nous avons rencontrés certain nombre de problèmes complètement indépendant de notre volonté. Vous pouvez d'ailleurs vérifier les différents commentaires de ce site qui prouve finalement que nous ne sommes pas si mauvais que vos commentaires le prétendent. Nous vous avons envoyés immédiatement un message pour nous excuser et aurions souhaitez que vous nous laissiez le temps de nous expliquer. Nous restons à votre entière disposition, si vous souhaitez revenir chez nous ultérieurement, afin de vous démontrer que cela n'était qu'une accumulation de circonstances malheureuses. Cordialement La Direction

"very good ......."

4
17/09/2015

i have been in this hotel a few years ago, and i did remember it like a normal hotel...... now , during my last visit in Chateau Thierry, i have aprecieted very much everithings as concerned......bedroom....food.....ospitality as well congratulations.....to everybody

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Bonjour Madame, Monsieur Nous vous remercions de votre petit message c'est toujours agréable à lire Nous restons à votre disposition Cordialement Caroline

"Not an ordinary Best Western"

3
10/09/2015

The exterior and the interior are lovely- more like a chateau than a hotel. The view is terrific. If you don't have a car, tho hotel is not for you- it is not near the town. The Wifi is awful, awful, awful. It cuts out constantly and is super slow. If good connection is important, don't stay in this hotel. The breakfast is ample, however even by 8 am the hot water egg cooker was not on, and who wants to wait 20 minutes for it to be hot enough to cook an egg. Wish I had better things to say.

carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear sir Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 03.23.69.10.12. Sincerely, Caroline Desplanques directrice BEST WESTERN Hotel Ile de France

"Stayed one night"

3
06/09/2015

We stopped off here for one night to break our journey home. The hotel is outside the town, overlooking the valley and very close to the motorway. The house has obviously seen better days, decor and fittings are a little tired and dated, but everything was clean and of a good standard. We ate dinner in the restaurant where the taste and quality did not really live up to the beautiful presentation of the food - especially the vegetables were shrivelled up and dried to the plate as if they had been in the microwave too long. The service was efficient if a little curt, but that might have been the language barrier. The breakfast buffet was varied an fresh and my only real complaint was that the water for the tea - which came out of the coffee machine - was not very hot.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear sir Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 03.23.69.10.12. Sincerely, Caroline Desplanques directrice BEST WESTERN Hotel Ile de France

"Nice overnight stay"

4
03/09/2015

Nice overnight stay. Rooms clean and good size and lovely views over the town. We booked a meal in the restaurant and were amazed how good the food was. Good choice of menus and a good wine list. Staff were very helpful.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear Klaus Schwardtmann, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 03.23.69.10.12. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Caroline Desplanques directrice BEST WESTERN Hotel Ile de France

"Very nice country hotel with great food"

4
26/08/2015

This hotel is in a beautiful location on top of a hill overlooking the small city of Chateau-Thierry. Although only a few of the staff speak passable English (and I only have some phrasebook French), the service is wonderful. The staff make every effort to meet the guests' needs, and the room rate is very reasonable (especially with the euro at $1.11 during our visit). Our room was somewhat small, and the armoire (used instead of a closet in many French hotels) took up a good chunk of the available space, but we had enough room to meet our needs. Similarly, the toilet is in a tiny separate room from the sink and shower. It's a convenient arrangement but in the dark in the middle of the night it's hard not to bang into walls and fixtures when using the toilet. The weather was quite warm while we were there and we wanted to leave the window open at night to cool off the room. Unfortunately with a room at the front of the building there is quite a bit of road noise (the road leads to the nearby freeway) and having just arrived (jet-lagged) we didn't sleep as well as we would have liked. The shower is very good with great pressure and an adjustable head, but I should note that it leaks out onto the bathroom floor through a poorly sealed shower wall. One minor complaint I have is that the elevator is not at ground level. It's necessary to carry your luggage up about a half dozen steps to get to the elevator, a bit of a burden if your luggage has any weight to it. I should also add, on the positive side, that the hotel has a pool and spa. We didn't have time to use them (the pool closes at 7pm) but they looked very inviting. But if the room wasn't great, the food more than made up for it. Not only the breakfast buffet with a large range of breads, meats, eggs and cheeses (especially the cheeses!), but we loved the automatic orange juicer. It has a basket of oranges at the top - push the button and it loads an orange, splits it, positions it and squeezes it in seconds for fresh juice. The hotel also has a restaurant where we had dinner both nights. A great menu with a range of choices, reasonable prices, fabulous preparation and a wait staff who attend to every need or question (as best they can given the language barrier between us). Chateau-Thierry is not a destination most Americans end up in, even though it is the location of major American military action during World War I. I chose it for us just because it was an hour from the airport - we landed, rented the car and wanted to get out into the countryside as soon as possible without having to drive a lot the first afternoon. But if you find yourself in Chateau-Thierry, I highly recommend this lovely country hotel.

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear sir Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 03.23.69.10.12. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Caroline Desplanques directrice BEST WESTERN Hotel Ile de France

"American standard with French style"

5
30/07/2015

After a week of tiny sterile rooms at various French hotel, the Best Western Chateau Thierry was a welcome relief. The hotel is a beautiful chateau-looking estate overlooking the city. The rooms are stylish and a bit more roomy than the French norm. Staff was first-rate. Restaurant is pricey but truly gourmet. Breakfast was above average for France. Watching the fresh-squeezed OJ machine operate was a hoot! This is where I would stay again if I was anywhere near Chateau Thierry.

carolinetoto, Owner at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear sear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 03.23.69.10.12. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Caroline Desplanques directrice BEST WESTERN Hotel Ile de France

"lovely stay but location a bit far from town"

4
20/07/2015

We stayed overnight here driving back from the South. The hotel has excellent views but it is out of town should you want to walk around there. The room was at the front of the hotel overlooking the valley. It was a bit small but the room appeared to have been decorated not that long ago , the bathroom is in need of refurb . However it was very clean and comfortable for what we needed. The internet is slow but not that important to us. We ate in the restaurant which the food, service and presentation were of a very high standard and would recommend. Breakfast was fine but nothing outstanding. would probably not stay again as only would want to be nearer town.

carolinetoto, Owner at BEST WESTERN Hotel Ile-de-France, responded to this review
Bonjour Madame, Monsieur Nous vous remercions de votre agréable commentaire cela fait toujours plaisir de savoir que nos clients sont satisfait de leur séjour dans notre établissement. Nous y apportons un point d'honneur Nous restons à votre disposition pour un prochain séjour Cordialement Caroline

"Hotel is in need of renovation and WiFi is horrible."

3
07/07/2015

This hotel is in a good location for visiting WWI memorials and is a few miles from center of city. We stayed there one night as opposed to going to an airport hotel near CDG and it worked out fine. Lucky for us the record heat wave broke the day we got there as there is no air conditioning. Staff was friendly and helpful. WIFi is basically non existent - could log in but it cut you off every time you switched pages or applications. Very frustrating as we were trying to check in online for our flight. The rooms are very outdated and in serious need of renovation. Wallpaper was peeling off the wall and carpet looks very stained and ragged. Bathroom is more modern and adequate. Our breakfast (paid) was okay but hot food was not good.

carolinetoto, Owner at BEST WESTERN Hotel Ile-de-France, responded to this review
Bonjour Madame, Monsieur Nous sommes désolé de n'avoir pas répondus à vos attentes. Je ne comprend pas le problème que vous avez rencontré avec le wifi car l'installation est récente. Jusqu'à présent nous avons été diagnostiqué comme très bon réseau . Nous n'avons pas la climatisation dans l'hôtel mais comme indiqué dans le livrée d'accueil nous avons des ventilateurs à votre disposition. Malheureusement nous sommes tributaire du temps Nous restons à votre disposition Cordialement Caroline

"Old hotel. Renovation needed."

2
26/06/2015

Old hotel. Renovation needed. First day internet not working, on the second day it is working but very slow and time after time only. Breakfast was cold. All in hotel are very old. In Jacuzzi some jets are not working. After cleaning I don't have any tea or coffe in my room. Reception was closed after 23.00, I has received telephone call during driving about 22.50, that I need to know code to enter to Hotel ... after that I needed to stop (on the highway) to write the code (they can't send it by mail or sms???). Only good view from window was good. Before I had experience with BW hotel in Casablanca, it was much better!

carolinetoto, Propriétaire at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear Sir Thank you for taking the time to answer the questionnaire Know i is indicated on all the sites that the hotel closes at 23h, that is why we contact you after 22h to know it already booking process are still relevant and to give you the code for the door. Regarding the breakfasts there are eggs, sausage, bacon and hot drinks machine, after everything else is so cold as in all hotels. Be aware that the hotel is in constant renovation, as you could see from the lobby, we have to do in politics As Best Regards Caroline

"Really enjoyed our stay"

4
29/07/2014

Lovely Hotel, easy to find, staff helpful, room a good size with balcony. Would stay again, thank you the staff for making us welcome. Good parking ( free) the pool looked nice but did not get a chance to use it. next time. Everything required for a good stay. Its a pretty hotel as well. We had the breakfast ( included) which was very good.

carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Cher monsieur, Toute l'équipe du BEST WESTERN Hotel Ile de France vous remercie. Nous sommes heureux que votre séjour vous ait plu. Bonne journée, au plaisir de vous avoir reçut. Cordialement

"Elegant Building and Furnishings"

4
22/07/2014

Reception was welcoming, helpful, and brisk. Our first floor room and balcony overlooking the town- nice view. It was a little further out of town than we thought, so had a 'blow out' in the restaurant. Excellent food, service, in opulent surroundings. Very powerful and free Wi-Fi in the room. Comfy bed. Separate toilet and bathroom in our room. No air-con, but asked for a fan. Very quiet in the hotel, but some traffic noise in the morning ( Hotel is situated on a hill not far from the main road). Nice bar. Also a brasserie which we didn't use, for smaller meals. Good spread for breakfast-including small hot buffet. Overall, quite satisfying. Very handy location for visiting the local WW1 sites such as Hill 204, and Belleau Wood, around 10 kms away.

carolinetoto, Manager at BEST WESTERN Hotel Ile-de-France, responded to this review
Dear mister and madam Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 03.23.69.10.12. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Caroline Desplanques directrice BEST WESTERN Hotel Ile de France