Best Western Hotel West Hills Inn,  Chadron

4.0/5  - based on 324 guest reviews.
1100 W 10th Street, 69337-2931, Chadron, United States - See map
+1 308 432 3305 +1 308 432 5990

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 324 traveler reviews
See more comments >>
Photo gallery :
Located in northwest Nebraska, The Best Western West Hills Inn sits perfectly at the hub of numerous travel destinations. You can easily head to an event at Chadron State College or even come visit us for Fur Trade Days in the summer. Every room has been extensively updated and comes with complimentary high-speed internet, large breakfast buffet, and always-friendly service. No matter if you're heading up to the Black Hills or going out to explore Chadron State Park, the Best Western West Hills Inn is the perfect fit for you.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 324 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
140
Verygood
 
101
Medium
 
56
Poor
 
19
Horrible
 
8
Business Business 83
Couples Couples 72
Family Family 125
Friends getaway Friends getaway 21
Solo travel Solo travel 17
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western West Hills Inn,Chadron
  • 5
    « Good place to stay. »

    If you're in Chadron Nebraska for any reason stay at the Best Western. To see the Museum of the Fur Trade, or the college or any other reason. The staff treated us like they knew us. They act like they own it and not just work there, Very friendly and helpful. The room was very clean, The pool and the hot tub was very nice and very clean, some that is a overlooked part of a motel. There is a very good restaurant in front. It is a very good place to stay. You will not regret it.

    3
    « Spacious clean room »

    Rooms are clean but the shower water took a long time to get warm in evening but my wife said it was OK in the morning. i always stay on top floor to avoid noise from above but I could still hear water running in other rooms and people talking loudly down the halls. For what they charge for a room I had hoped for a quieter stay. Although i did not eat complimentary breakfast it did look very good.......................................................

    5
    « This is home!! »

    The room is great. The breakfast is the BOMB!!! I cant ever wait to come back to Chadron and stay at the Best Western due to the biscuit and gravy breakfast!!! The staff is great and always so pleasant to deal with. I travel quit often for work and stay in a lot of hotels but this Best Westerns happens to be the best place I like to stay

    1
    « unhappy! unhappy! unhappy!! »

    I had stayed here numerous times but the last time definitely was my last time! I travel for my business and trust that my things will remain safe there while I'm out. However, I came back to find the curtains in the room tucked above the curtain rod; that was a big clue that someone had been in my room! I went to the front desk and was told that the windows were being replaced. When asked why I wasn't notified, I was told that they never know when they are coming to do that work and they've been given a pass key to all of the rooms!!! I asked for the manager to call me or, better yet, to come see me that night. No contact was made from her until the next morning. She left a VM for me to call, which I attempted twice, but her VM box was full and I couldn't leave a message! She apologized in a VM to me and said she wanted to make things right. However, she was going out of town that day and she would call me that evening. I have yet to hear from her. (2 weeks ago) If you are a business traveler, do not leave anything in your room that needs to be kept confidential. If you are a "regular" traveler, hide everything! Do not believe that putting the "do not disturb" sign on the doorknob will keep out anyone.

    2
    « LOTS of room for improvement »

    It has been about 10 years since we last stayed at this hotel and we had the same room again. My biggest complaint is that there was no elevator, which was a real issue for me and anyone with mobility problems. I also think they could have done a lot better job of clearing the snow and ice in the entrance. Overall, our room received a lot of noise from the hall. It sounded like the place was falling in when people were walking up and down the stairs and hallway. We also heard a lot of noise from the lobby. It might have been quieter in an interior room. We were in town to attend an event at the college, and a few of the other students staying here were a bit noisy. It is never good when you check-in to a hotel and there is no directory in your room to tell you about the hotel and surrounding area. We had no information about restaurants and services in the area. We had a suite, which was rather spacious, however, my complaints about the room are still the same 10 years later as they were back then. Apparently no changes have ever been made from customer feedback. One of the biggest issues, was that there is no nightstand or clock in the main room with 2 beds, which wasn't functional at all. There was also hardly nowhere to put your luggage. There were no dressers or luggage racks. The heating & A/C unit kept kicking in and out every few minutes and was so loud that you couldn't hear the TV when it was on. You also had to go through the main bedroom to get to the bathroom. So this arrangement would only work for parents and children. There would be major privacy issues for friends or other groups traveling together. Room would have been a lot more functional if there were a second bathroom instead of a kitchenette, which was basically worthless, as there was no stove and only a tiny bar sink ( which had no hot water ), and there were no dishes or pots or pans, and only a tiny microwave and mini fridge, so there isn't going to be any cooking going on in there. Basically wasted space in a room that is designed for six people. Best use of the kitchenette was that it was somewhere to put your suitcases. At least the sink was outside of the bathroom, which made it a little easier to get ready, but the vanity was rather small, once again no where to put your stuff. There were also no hooks to hang anything on. How hard can it be to put up a couple of hooks, which would have made a big difference. The only mirror in the room was at the sink, which also made it difficult for everyone to get ready. I was disgusted that the maid left our dirty washcloths, and didn't give us any clean ones!!! I am certain this is the first time this has happened to me, and I have traveled 6-8 weeks of the year for the past 25 years. Another first I am certain of, is that the maid didn't even straighten up the pillows on the bed. Isn't properly making the bed the most basic of maid service expected at a hotel?? The next day, not only didn't the maid straighten the pillows, she didn't even bother to straighten our the sheets. I am just flabbergasted!!!!! Also, we used all of the tissues and the maid didn't leave us a new box. Additionally, she took the plastic cup off the sink everyday and never left us any new ones. It was nice that there were 2 TV's but it was very difficult to watch the one in the bedroom, as it was on the side of the room. There was NO way to comfortably watch that TV. There was an easy chair, but there was no where to put it to watch TV. The chairs on the dining table were wobbly and really need to be replaced before they collapse. It's not a good feeling to wonder if your chair is going to give way. Do yourself a favor and just forget about eating breakfast here. The food wasn't fit to eat! As we were making our plates the attendant commented rather rudely that, "If you go away hungry it's not my fault!!" EXCUSE ME!! If the food isn't fit to eat it IS your fault. The biscuits were cold and very dry. The gravy had a decent flavor, but was cold. The potatoes were only half cooked and were also cold and hadn't been seasoned. There was something posing as a fried egg patty, but I'm still not sure what it was. It was so tough that you had to cut it with a knife. It was also cold and when I attempted to take a bite the taste was so bad I had to spit it out. Isn't serving food cold that is supposed to be hot a health code violation?? There was also no salt to be found anywhere. We ate at McDonald's for breakfast the rest of our stay and had a good meal. The food at the Country Kitchen next door also leaves a lot to be desired. On the brighter side, everything was clean and seemed to be in good condition except for the chairs in the room. The tile and carpet appeared to be new. If I am ever in this area again I will definitely stay somewhere else. This place needs to make some adjustments to make the suites more functional and the service staff needs to be retrained.

    5
    « Best choice in Chadron »

    Well maintained comfortable stay. This hotel has undergone some remodel and is Very nice! The workout room is especially high end if that is important to you. They serve a very nice breakfast and the staff goes out of their way to help in any way possible.

    4
    « Foot Recruiting »

    The Chadron College football staff had us stay at while we were visiting the campus on a football recruiting trip. It was a great choice, the motel was lovely. We could meet with other players and coaches there without interupption.

    3
    « Not sure why they are recommended by Trip Advisor »

    The pillows were small and lumpy, the mattress was so worn that I kept rolling to the middle of the bed during the night. The carpets in my room were dirty and there was crusted food stuck on the carpet by the couch. There's no elevator and while I'm not wheelchair bound, I do have trouble with stairs. The desk clerk would not attempt to find a ground floor room for me. The sausage patties served at breakfast were literally soggy and gray and I didn't risk trying them. The employee working the breakfast bar however, was cheerful and helpful and very friendly.

    5
    « Outstanding hotel »

    Convenient hotel near shopping and all Chadron has to offer. Wonderful helpful staff. Service was exceptional. Really enjoyed the pool and fitness areas! Restaurant next door was convenient. Will return to stay here!

    5
    « Excellent place to stay »

    The staff was very courteous and helpful. The room was very clean. The breakfast was very good a large selection. I will definitely be staying at the hotel the next time i make my way to Chadron. I would not stay anywhere else.

  • 5
    « Definately enjoyed my stay »

    I travel extensively for business, staying in hotels 50-90 nights a year. I use Best Western quite often because they rarely fail me. The staff is always friendly and helpful. The beds are always comfortable and the rooms are quiet which is very important to me.

    3
    « Expected More from Best Western »

    One of the beds appeared to not of had the sheets changed. The other bed sagged and was not level because the floor was sagging. When I addressed with mgr she pointed out beds did not have the right bedding. Breakfast was very good and plenty of hot water.

    5
    « Excellent »

    Clean, quiet rooms. Pleasant helpful staff, great breakfast and coffee. Easy parking and ground floor room access. Indoor pool and hot tub area was well lite and very clean. Close to southern Black Hills and surrounding region of Pine Ridge with Native American and western history.

    5
    « #Thanksgiving2017 »

    We are better disappointed when we stay at the Chadron Best Western. The rooms are comfortable and attractively decorated. The breakfast includes hot items along with cereal and fruit. Indoor hot tub is a great way to relax after being on the road.

    4
    « Nice Hotel »

    Hotel was nice and well maintained. Room was clean and bed was comfortable. Room had TV, microwave and bar-sized fridge. Shower had good pressure. Breakfast had good variety of choices. Staff was very pleasant. Would stay there again.

    5
    « Good place to lay your head »

    I have stayed at this hotel several times when passing thru Chadron, Nebraska. It is easy to get in and out of in the winter and right off of Hwy 385. Always has a hot breakfast and a friendly staff. Lunch and dinner are available next door. Easy access to the college and all things Chadron.

    5
    « Dont let the outside fool you. »

    What a unique hotel. The people are so nice and the hotel is very well kept. It is an older building but the inside is very updated! Rooms are super clean and decent sized. They have several suites as well. Some have Jacuzzi tubs and patios or balconies. I would think it would be great for families. It's very quiet here and right next door to Country Kitchen. WiFi works great and they have a big breakfast buffet in the morning and it changes by day. Keep up the good work!!

    5
    « Nice place »

    This motel has served us well over the past eight years when we visit Chadron. We have tried others but keep coming back to this place. They do their best to treat you right. Very friendly and helpful staff.

    4
    « overnight on business »

    Nice hotel. I stayed in a recently updated wing. They did a great job, had a new room feel, not just a coat of paint. Nice carpet! Breakfast was very good with a great variety. Shower was hot and powerful. Great staff.

    5
    « Chadron, NE »

    We stayed in Chadron, NE for 1 night. It is a small town so we were not expecting much from the hotel. We were surprised by how comfortable our stay was. The room was huge. It was very quiet.The staff was super friendly both on the phone and in person. We were thinking that sometime we might come back.

  • 5
    « AMAZING job by Tracy »

    Tracy and logan did a great job. Rooms are great. Pool and hot tub are nice. Great place to stay with children, and family. Country kitchen is a restaurant next door. Less then 5 minute drive to Wal-Mart.

    5
    « Vacation »

    I was very impressed with our hotel room. The bedding was very comfortable. The breakfast was excellent. The hotel staff was very pleasant. The location was great. I would stay here again and would recommend it to anyone.

    3
    « Noise level was annoying and WiFi was a constant struggle »

    Noise level was annoying in the morning and late at night, WiFi would connect and then disconnect constantly. Overall was ok, but may look into other options next time we come out to Chadron, we'll see

    3
    « Stayed »

    The spa didn't work, had to get a key to get in the fitness area(most motels you can use your room key), the room cricked and creaked with every step, the room was spacious but that's all you can say about it. Need a nice, comfy place to sit besides the chairs at the table. The breakfast area was crowded, especially in the back room! The bananas were bad....I like a lot of smaller tables instead of long ones where everyone has to sit together! And, then there was a whole lot of "Garage Sale" kind of stuff put in the back corner...didn't look too nice!!

    5
    « Very nice hotel »

    This hotel is very nice and clean. We really enjoyed our stay. The beds were comfortable and the shower had great water pressure. It has a beautiful patio area. The front desk lady, Katie was so helpful and friendly! We would definitely stay here again!

    5
    « Great Stay »

    We only stayed one night. Definitely recommend. Sara was as delightful in person as she was on the phone, and very accommodating. She remedied our heating problem quickly with minimal inconvenience to us. Clean and comfortable facility, good location. Construction in front of the building was a little inconvenient.

    5
    « great, great coffee for breakfast »

    This is a wonderful hotel. It is located in an easily accessible place and has a restaurant right next to it. Our room was large and quiet. The landscaping was very well done and it had an interior courtyard with setting. Our room had a Keurig along with coffee selections. The breakfast is slightly confusing as part of it is in the reception area with the remainder in a meeting room. But they had great coffee - Blue Sage and large wonderful muffins.

    3
    « Irritating »

    I resent the 'save the planet' signage that is nothing more than an excuse for poor water pressure in the shower and cheap paper products. I stayed two different nights here on this trip and found the beds to be either mushy or having edges that felt like metal. The staff were helpful and pleasant. The WiFi was acceptable. The TV stations were limited to standard network fare with none of the commercial-free offerings at Super 8. If I can I'll find lodging other than Best Western's 'SAVE THE PLANET'.

    5
    « Huge Room »

    My room at the Best Western was absolutely huge. It was more than I was expecting for their standard rate. The room was very clean and updated. My room was on the second floor on the south side of the hotel and it was very quiet. This hotel also offers a great breakfast buffet and a nice space to work, read the paper, or watch the news.

    3
    « Less than expected »

    Just one night in Chadron on our way to Mt. Rushmore and chose Best Western from other reviews- But for the price we paid we were disappointed in the quality of the rooms and comfort and quality of the beds and linen. Continental Breakfast was minimal. In our opinion- Best Western is not the best.

  • 3
    « One night stop over stay »

    picked this hotel as the stop over between the drive from KS to SD, for the price it was OK. Arrived around 9pm and been told we've been given a double Queen beds and request if King available and the check in staff noted that what was booked and the hotel's full. We drove to the back of the hotel and used the back door to our upstair room. Upon arriving at the 2nd floor, some very unpleasant odor greeted us, luckily the room was near the stair thus we weren't subjected to that odor for extended period of time (the odor remains, however the next day). The room was spacious and quiet, but a cupboard was oddly placed next to one of the bed, and door to the cupboard couldn't be opened fully. To hang clothes, you either reach over stretching or jump onto the bed. Seems like the placement and the practicality was an after thought. Other than this, the room is great with standard amenities like fridge, microwave, coffee maker & wifi. The bed comfort was OK. The next day, we had to wake up early being the complimentary breakfast ends at 9am on a Saturday, which was too early (most hotels end at 10 for weekends). Standard run of the mill breakfast but the sole lady working in the kitchen was overwhelmed and the smoke from her cooking filled the room, luckily we sat away off the area else we'd smelled like cooked sausage the entire day. The pancake machine was not working and she mentioned the toaster also broken but she's happy to toast our bread, we politely declined. Despite being overwhelmed, she seemed friendly and filled the food tray constantly. Check out was quick, all in all it was a good stay. Would have been given a higher rate had not the inconvenient placement of furniture in the room, the super early breakfast end time and the pungent smell on the hallway.

    5
    « Nice facility - nice staff »

    We were glad that we had picked the Best Western in Chadron. Good location, nice facility, nice furnishings, nice courtyard, all very clean, nothing to feel bad about. Staff recognized our desires and assigned a perfect room. We like the inside and outside access that some hotels have, very convenient. Did not utilize all the ammenities though.

    5
    « Make you feel at home »

    I was pleased to see they allowed motorcyclists traveling in a group to park in the courtyard so they could feel secure. Very thoughtful. It's good to see a company that cares for its customers. We will be stay here again.

    5
    « College drop off »

    Very clean, quiet, and friendly hotel with quick and easy access to the college campus. Room was spacious and comfortable and bathroom was clean. Appeared recently updated. We were given free eclipse glasses too! We will stay here again!

    3
    « Nice Place but Noisy Neighbors »

    - Noise: Neighbors were very noisy well into the night. It would be helpful if Best Western had a noise policy from 10pm to 8am. - Internet not secure: The Internet security was deemed poor enough by Norton Internet Security such that it would not allow my computer to connect to the Internet. Fortunately, I was able to connect with my tablet to do some of the tasks needed to be done.

    5
    « A best Value kind of place »

    We are just back from a 5 day 3 hotel journey and this one was a best value. Clean pool warm enough to swim in. Friendly helpful breakfast folks. Comfortable room. great price. If you are going thru Chadron, this is the place to be.

    5
    « LARGE HOSPITALITY, SMALL PILLOWS »

    Motel recently renovated. Rooms and hallways attractively appointed. Complimentary breakfast was above average. Pool and spa clean and attractive. Has courtyard with outdoor tables and chairs. Rooms were good sized and clean. Rooms had microwave/frig/flat screen TV. Bathroom had all amenities needed. Parking ample on both sides of building. Has inside entrance to rooms as well as back door for ease of offloading/loading luggage. Excellent restaurant next door. Staff was especially helpful and eager too please. BEST HOSPITIALITY SEEN IN A LONG TIME. Prices were reasonable. Good value!!!! Only drawback were the 4 small (marshmallow), somewhat thin, pillows on the king bed. Longer pillows needed. Had to double up pillows.

    3
    « One night »

    Dropped off our student to college and stayed the night. Nice room. Very clean. Enjoyed the cookies in the evening. Bummer no donuts in the morning continental breakfast. Wished there was flavored creamers for coffee.

    5
    « Home away from home. »

    Best Western in Chadron Ne. is very good at seeing to it that you get a good nights rest for a fair price. 4 pillows per bed[nice], clean rooms, and if you go away hungry it's your own fault. Sometimes if in a hurry you still can get 2 bottles of water and a snack to go.

    5
    « Welcome to Chadron »

    Great location. Chadron is in the middle of nowhere. The room was large, clean, good amenities. The staff was friendly and helpful. The breakfast was great. I chose this location as a stopping point between Denver and the Baldlands.

  • 3
    « Too hot »

    The facility is clean but our room is a complete sauna. You would think when a room is reserved that they would spend the money to turn down the air. Arrived at 430. Left for dinner at 515. Came back at 645 to an 86 degree room. Made some suggested changes to unit but still at 900 HOT HOT HOT. Was told we could move rooms if not sold out but REALLY. Not cool literally

    5
    « Very impressed »

    the Rooms were super clean, and the bed was comfortable!! Another plus, Fast wi-fi. It's a great place to stay especially for the price! I Would definitely stay here again and would highly recommend it!!

    5
    « Midwestern Hospitality »

    Who knew? This is an excellent hotel. The room was clean, the Internet connection was fast, the staff made every effort to make sure our stay was uneventful. Watch out for Room 124, it's too close to the hallway door and very noisy at night.

    5
    « Very Accommodating! »

    The staff was very friendly and helpful in finding area restaurants and activities, the pool was perfect for our kids, there was no outside noise while sleeping, and the breakfast had lots of selection and was well prepared/presented!

    5
    « Chadron Best Western is Great »

    I was a bit concerned since Chadron is a small town. But the Chadron Best Western was outstanding. Staff was exceptionally cordial. I would definitely stay here again. Right next door is a Country Kitchen. A 10 for this hotel!

    5
    « biker friendly »

    Great customer service. Logan is the best!!! very accommodating to bikers with wash station for our bikes after a long day of riding. Clean rooms, comfortable beds, breakfast in the morning was above average with a lot different choices. Would stay here again

    4
    « Great Stay »

    The rooms were big and clean. The rooms are smoke free. The hotel staff was very friendly. Also the breakfast was good every morning. They had eggs, sausage, cereal, biscuits & gravy, yogurt, pancakes, toast, fruit each morning. I def would stay here again.

    5
    « Awesome rooms! »

    We had 3 rooms here on July 5th. The two rooms with 2 queen beds were very large and nice. We had a third room with a king bed in its own room and another room with 2 queen beds and room for a roll away bed which was ready for us when we checked in. The front desk clerk was awesome and very helpful. I would definitely recommend this hotel; our family of 5 shared a room where we normally need to get two rooms.

    5
    « Excellent quality, very clean, reasonable price »

    Stayed one night on a trip from Omaha to the Black Hills. Nice break point, only 1.5 hrs from Black Hills. Easy check-in, nice spacious room, clean, bathroom very clean, everything worked. Breakfast was fine, with plenty of options.

    4
    « Really nice accomadations »

    Newer hotel. Well kept and very clean. We did notice quite a bit of noise coming from the 2nd floor as we stayed on the first floor. Perhaps they skimped on noise insulation when built. The first night the noise was bad but the 2nd night it was much better. Perhaps the occupants on the 2nd floor the first night should have been asked to quiet down such as running in the hallway, etc. Sounded like they were playing basketball in their room!!

  • 5
    « Very pleasant stay in all aspects. »

    Large, clean rooms and a wonderful breakfast. Our room included a microwave, mini-Keurig, and refrigerator. The breakfast offered a number of options and provided enough seating room for guests. The entire facility is clean with very helpful, friendly staff. I will definitely be back when I am in the area.

    3
    « Noisy, poor room care »

    Stomping and loud voices from room above us.We had to ask for toilet paper two days in a row. We asked for a luggage stand and there were none available until the next day. The breakfast was good with a good selections of foods. The staff was pleasant and helpful.

    5
    « Hay Springs Reunion »

    This hotel far exceeded my expectations from the on-line photos provided. The indoor pool was warm and clean and the rooms had refrigerators and microwaves. The location to shopping, the college, restaurants was great. The breakfast left a little to be desired but for my money the stay was a nice respite.

    5
    « Great Stay! »

    I have stayed at a couple of hotels in Chadron, but this by far is the best one for me. Pleasant staff, nice rooms (even if the building is getting older), met my expectations. Will definitely stay there when I visit Chadron again.

    4
    « This was an okay place to stay »

    The room was fine & beds very comfortable. There was no noise from the outside. The floor had a lot of creaks & some furniture was outdated. The room was huge and it appeared furniture had been removed & put elsewhere. The breakfast was poor. They ran out of several items & there was no repacements until a truck arrived later in the day.

    2
    « Don't stay here. »

    Room had a horrible odor. When my daughter climbed in bed, she said there was something in it. It was full of a gritty substance, similar to sand. The fridge didn't work the first night, but was replaced after I complained. Complained about everything, but that was the only thing rectified.

    5
    « Pleasant Stay at West Hills Best Western in Chadron »

    Probably the best motel/hotel to stay at in the Chadron region. Clean accomodations, good hot breakfast. Breakfast could offer a couple additional items, but is adequate. Staff is friendly and offers to be helpful.

    4
    « Great overnight stay. »

    Was great for an overnight. Great comfy bed. The floor was super creaky - I was on the first floor so that was surprising. Luckily my upstairs neighbors weren't restless. The breakfast eggs were totally unappetizing. Otherwise it was good - nice, friendly helpful staff. I give it 4 stars for this category of hotel.

    4
    « Chadron Hotel »

    Nice rooms and very clean. A restaurant on site and convenient parking outside your room. Modest breakfast was OK. You are a short drive outside Chadron which is a nice town with nice side streets. There is a pool in the hotel but we did not sample it.

    5
    « Hidden Gem »

    This hotel is very nicely updated. The remodeled bathroom is beautiful, the water was hot for both showers, the counterspace in bathroom ample. We did moved the coffeemaker out to the desk in the room. Our bed was comfy and we didn't experience any noise issues and slept all night. We did not try the free breakfast out, but the coffee needed a boost. It is nice to know that out in the middle of nowhere, Chadron is a booming community supporting the college & residents and providing travelers with a nice place to stay.

  • 5
    « Road trip »

    Loved the bathroom in our room, it was spacious and trendy! Looks like they were recently redone or they take excellent care of them! Yummy breakfast with a pancake maker! If I am ever through chadron again I know where I will stay!!

    3
    « Graduation »

    Our stay at the hotel for 2 nights was pleasant. The room was clean and the breakfast good. The only issue we had was the air conditioner had a mind of its own. The room was either too hot or freezing. We would stay there again though due to location.

    5
    « Amazing stay, fantastic staff, huge room! »

    We are the top level of Best Western's Rewards and stay at Best Western's all over the country and the staff at this one was one of the friendliest groups of people we have ever met. They went above and beyond to make us feel welcomed but not just us! They greeted all their guests with the same welcoming attitude. We had the jacuzzi suite which was HUGE - two rooms and a huge bathroom! Had a jacuzzi bathtub with a separate shower and even had a separate door for the toilet! The living room had a fridge, sink and microwave which was great because we were able to get groceries from Walmart and eat at the hotel. There are plenty of restaurants that are very close by. The location is beautiful and I strongly recommend this hotel to anyone who is traveling to the area.

    5
    « I'm a busy man »

    Chadron Ne is a beautiful by Pine Ridge. The view from the hotel when the sun is going down over the Pine Ridge Prairie is breath taking. And by the way the staff and service at the hotel are what you expect.

    4
    « Great room., great bed, great view! »

    We had a room with a fantastic view. We are traveling with a Service Dog, and were very pleased with all the green area to exercise our dog. The only thing that was mediocre was the breakfast. Otherwise it was very nice!

    2
    « Broken A/C and Poor Service »

    Travelled to Chadron for graduation, BW seemed to be the largest hotel in town (don't worry, it looks like a new hotel in near completion) The hotel is very dated, the air conditioning in our room did not work overnight which made it difficult to actually sleep. Tried contacting the front desk, but it was deserted. Breakfast was less than appealing. Overall it will work if your standards are low and the options are very limited. Not recommended for sure. Paid $130/night to be miserable. The next night we paid $135 for the Presidential Suite at Hilton, no comparision.

    3
    « Work Trip »

    Work booked this hotel and it was very close to the Collage. I was checked in right away and given room 223 with no issues. For an older hotel it fit the needs for a place to stay. The hear was very very loud over night it was difficult to remain sleeping. Nice low key not fancy type of breakfast, and the coffee was good. I would stay here again.

    5
    « Traveling with family »

    Clean, quiet and friendly Stayed here while doing a college tour. For a small town hotel, they did a really nice job. We will stay at this hotel again, if we come back to Chadron. Staff was very nice and helpful.

    5
    « Hotel experience »

    Staff was great , rooms were good beds were very comfortable . Breakfast wasn't the greatest but it was ok and set up was a little weird, other than that are stay was really good.. Will def stay in this hotel again.

    4
    « Great Business Stay »

    Friendly front desk staff allowed me to check in early so I could conduct a conference call for work in my room as I was on the road traveling for work and needed a quiet place. I will stay here again for business the next time I am in the area.

  • 2
    « Unhelpful staff »

    Very unaccommodating. Breakfast was poor quality and staff was never around to help with anything. The bathroom was the nicest thing about the room! I was actually told to look in a freezer for my own ice!

    4
    « Very spacious room! »

    We were very pleased with the handicapped accessible room. There was room! More space than is usual. We appreciated the friendly staff. Katie Ramos was very helpful when I needed to change reservations. Other family members were in the Mini-Suite and also found the room very spacious. If the motel is crowed or full, the stairs can be noisy.

    5
    « Best in town for now. »

    Very nice place, across the street from Wal mart. I have been there before. This time my room had two doors: one inside and one outside by your parking place. Many hunters wearing bright orange clothes staying there. A new, huge competition lodging is about half finished. There is enough demand since there are no close towns with other choices in any direction.

    4
    « Nice, comfortable, but dated lodging »

    The staff are very friendly. There is little selection for hotels in Chadron, though new hotel under construction. This is a nice, clean, older hotel. Unfortunately wall unit AC's cycle on and off which can be a problem for light sleepers. Very close to Chadron State College.

    5
    « Clean and a great value!!! »

    They should all be like this! Clean and a great value! The staff is friendly and the cleaning staff obviously take pride in their work. I was on the road for a month living in hotels and this one was the best value and the cleanest.

    5
    « Still a great stay. »

    This motel and it's staff never cease to please. They cover all the bases to make this a mid ranged priced first class establishment even though management has changed since our last visit. We stay here two to three times a year.

    5
    « One of the best BWs »

    The West Hills Best Western is among the best I have stayed at in terms of rooming options and amenities. The standard rooms and bathrooms are spacious and clean, with the option of a room with doors inside or outside at ground level. There's a nice fitness center, HUGE pool and jacuzzi, and a big breakfast in the morning. The hotel is also conveniently located near the main highways and downtown in Chadron so you aren't far from anything.

    4
    « Best hotel in Chadron »

    Perfect location if visiting Chadron State College. Rooms are large, clean and comfy. Have stayed many times with no issues. Decent breakfast and friendly staff. Would highly recommend staying at this hotel if visiting the area. Will stay again.

    4
    « Nice older hotel »

    On business here in Chadron and took Trip Advisor community advice to stay here. Pleasantly surprised at the very spacious room (mini suite) that I am in. The front desk person, Karian ( I hope I got her name correct) is just so sweet and nice. My key did not work on day 2 and she had a smile on her face the entire time I dealt with her at check in and redoing my key. Very charming for an older hotel and very quiet. I was thankfully on the first floor since no elevator, but heard no sounds from above.

    3
    « Nice people, good price, but facilities are mediocre at best »

    Recently had a business trip to Chadron and stayed for two nights at the West Hills Inn based on advice of an ex-resident that it was "the best in town." That may be true, but if so, Chadron needs a better hotel. The people were very nice at the front desk, and they offered free breakfast that included scrambled eggs and sausage as well as the usual cold fare. It was OK, but nothing like the variety and presentation of breakfast at your average Holiday Inn Express or Hampton or other moderately priced hotels. And the pancake maker seemed to be broken, adding to my disappointment. But the real deal breaker here is the cheap construction of the place. Seemed to be all wood framed 2 story with flimsy stairs and flooring that made every step of a person in the hall or stairway very audible in the room. Paper thin walls had me hearing the conversation in the neighboring room almost as if there wasn't a wall there at all. Bathroom did seem to have been upgraded with a one-piece tub-shower that looked pretty new, but it limited the ceiling height so much that at 5'10" I felt claustrophobic and had to raise the flexible shower head apparatus to the highest level and still duck down to wash my hair. Bed and pillows were OK, windows actually open (all the way) which was nice because the weather was perfect, and housekeeping was OK as well. Unfortunately, nothing is going to fix cheap construction, so if you have to stay at "Chadron's best," prepare to use your headphones or earplugs. I guess if you enjoy eavesdropping on your neighbors it would be great for that, but the conversations of my neighbors weren't all that interesting.

  • 5
    « Awesome »

    I was pleasantly surprised by this hotel. Is is beautiful. The staff is friendly and helpful. The rooms are spacious and very nice. The breakfast was great. Lots of choices for hot or cold breakfast. The pool is nice. And the view is spectacular.

    5
    « Fun Trip with friends »

    The hotel seems very new, but the front exterior needs a portico or something to indicate it is the front entrance, as we were a little confused in finding the front door. The front desk area was very nice and they offered hot and cold coffee as well as fresh cookies. The pool and hot tub were just the right temperatures for relaxation.

    5
    « Motel stay in Chadron, NE »

    I reserved 4 rooms for 2 nights and couldn't be more pleased with the rooms, employees and service. Breakfast was delicious and had ample choices to choose from. Plan to stay there in the future. I will definitely refer this motel to my friends.

    5
    « Great Value »

    We are very happy with our stay in Chadron. The room was clean and comfortable. The hotel is close to Chadron State College, which was very nice. The breakfast had something for everyone, and we all got full. We will stay there again!

    4
    « Nice sized room, good breakfast, comfortable bed »

    Stayed in a nice sized room that had a sofa, the bed was very comfortable. The room was clean and in good shape. The breakfast was good, made myself a sausage and egg biscuit. Would stay again if i needed a room in the area.

    3
    « Older, but updated property, spacious and clean room, billing problems »

    There is not much accommodation choice in Chadron, so I arrived with somewhat lower expectations. The check-in was a nice surprise, it was friendly, welcoming and efficient. The clerk confirmed my room preference and assigned me a quiet, top floor room. The hotel lobby appeared very nice, clean and they offered hot as well as iced coffee. The whole property as well as the room were dated in style and design, but kept in good shape. The room was clean, extremely spacious, it seemed some elements of it have recently been remodeled. The vanity and the bathroom were somewhat small, especially compared to the very large room. The wooden ceilings were very squeaky, so I was glad I had requested a top floor room. The beds were comfortable. One of the best things was the fact that they started their breakfast already at 5:30 am. I am an early riser and often find it frustrating, when breakfasts don't start before 6:30 or even 7 am. The worst part was the check-out experience. First, the clerk wanted to charge me for the room, which had already been done at check-in the previous evening. Then she told me she could not give me a receipt, since I had made my reservation over the chain's webpage, which made her computer froze!?! I always make BW reservations over chain's web page and never experience any of these problems. I really needed the receipt and asked if there was another way of obtaining it later. She assured me they were going to email me the receipt when the manager gets in and figures it out. Guess what - up until now (almost a month after my stay) they still haven't emailed me the receipt. I mentioned this fact in "comments" section of the questionnaire they sent me but it didn't help either.

    3
    « Good hotel for the money »

    Convenient location next to a decent restaurant. Hotel was ok for the money but breakfast was nothing to write home about. Staff were nice and polite but not knowledgeable about some things we asked. We wanted to use the fitness center but it's located off the pool with no air conditioning and was at least 80 degrees and humid. Not a very healthy place to work out!

    4
    « Comfortable Place, Great Staff »

    We came to Chadron for high school football. We checked in after the game and found the hotel to be very clean and well maintained. The pool and hot tub were nice enough. We slept well and enjoyed the breakfast food. There were a few gluten free items, though cross-contamination might be an issue for some. The best thing about our experience was the staff. Every single person working there was friendly and went above and beyond to take care of us. We would definitely recommend the West Hills Inn to anyone looking for a place to stay in Chadron.

    4
    « Reasonable place to stay »

    I spent two nights here while touring the area. It is an older hotel and the décor and furniture are not the most modern, but it had all I needed and everything in my room worked, which is often not the case in new hotels. The breakfast was good with a wide variety of hot and cold items. The big disappointment was the restaurant next door where the food was both poor quality and quite expensive and there didn't appear to be many alternatives in town.

    3
    « Average »

    Staying one night for business trip and college visit. Room was fine. Wondered why they it didn't have an elevator. Lumpy pillows. Subpar breakfast. Good location. Not a lot choices in town. Good for a business stay. Clean and friendly staff.

  • 3
    « Well Kept Older Motel »

    This was a reasonably priced motel and the staff were very friendly. The room was spacious and it had a small refrigerator. The bathroom was large enough, except the shower was slightly cramped. What really cost the hotel a better rating was the VERY creaky floors and the too soft bed which left my wife and I both with sore backs in the morning. Any motion in our room or in the room above ours was loud enough to wake a moderately light sleeper. This motel has a very nice indoor pool and everything was well maintained and upgrades were made where needed. If we had a better night's sleep from more quiet and a firmer mattress then the rating would definitely have been higher.

    1
    « Poor management »

    Reserved 2 rooms in March for July for my 2 adult kids when we got there they sold a room out from under us n my oldest they had 2 rooms also as so did my brother n wife n we all lost a room that was reserved I called n talked to Tracy the manager n she was the rudest person ever n didn't want to resolve it we have stayed there for years but it was under different management n never a problem so be careful she's not nice so I did file a complaint about 5 minutes ago she won't call back n she charged my daughters cr card instead no wonder she couldn't find mine wow they need to get rid of her asap

    4
    « My husband brought an oxygen making machine along and we were able to get a room with a door to the outside. »

    Nice room, pancake making machine. Pleasant check in lady. Nothing fancy, but quite adequate for a smaller town. Convenient to restaurant although we didn't eat there. Very nice and helpful staff. Would stay again next time we are in Chadron.

    3
    « Large rooms, but fairly noisy »

    We were in town for a wedding and the West Hills Inn was recommended to us as the best place in town. We were in one of the "suites", which was basically a large room with a recliner and small desk. It was nice enough, and our room was on the back side of the hotel, which I hoped meant it would be quiet. Well, not so much. There are several things that contribute to the noise level. One, the walls don't seem to have much if any sound insulation. Two, the ground floor rooms aren't on concrete but on a wooden floor with some space underneath, which amplifies the sound of someone walking in another room. Three, you can have noise coming both from outside and the interior hallway. Ground-floor rooms have doors on both ends, one to the outside (like a motel) and one to the inside (like a hotel). We got the noise of cars pulling up to the rooms near ours outside, and a surprising amount of noise from the interior hallway. The doorway leading to the interior hallway had a very large gap (over an inch) at the bottom, allowing light and especially noise from the hallway. We were a few doors down from the exterior entry into the hallway, and had to listen to that door slam shut over and over again, along with loud footsteps going past us and up the stairs. Shoving something into the gap to try to block the noise only helped a little. Fortunately for us the hotel wasn't very busy so the number of other guests we had to listen to was limited. If they'd do something about the noise I'd give the place another star.

    3
    « The best of what's available in this town. »

    We stayed at this hotel for 3 nights. I personally found it lacking in certain areas. The hotel itself, whilst housed in a nice building is somewhat lower in standard compared to other chains of a similar category that we stay in. Firstly the room itself was drab and depressing with terrible lumpy pillows, creaking floorboards, and thinnish walls. We were kept awake till 2 am by people loudly talking outside our room, but to the hotel's credit, when we complained to Reception, they immediately dealt with the problem. Breakfast was a low-standard affair, not nearly as good as Holiday Inn Expresses, that's for sure. This town doesn't have too many hotels anyway, so this is probably the best of a bad bunch. If you have to stay in this town, then this would be your best choice.

    4
    « Motel description misleading »

    I had no problem with the room at all. I made a reservation on expedia after going by the hotel description. It said there was a restaurant and bar/lounge on site. Tripadvisor and the motels web site also state this. After traveling 7 hours and arriving hoping to have a relaxing drink in the bar I was told they did not have one. The restaurant was next door across the parking lot. And while you could have some wine and other spirits in the restaurant it was not what you would call a bar. It's stretching the truth to say "Restaurant on-site". These descriptions all should be changed to restaurant next door.

    5
    « Very nice »

    Very nice motel -- clean, good breakfast with plenty of seating, and friendly folks. The pool was nice and clean. This hotel has a wonderful 2-room family suite, with 2 queen and one king bed. Tip: there is no elevator to get to the second floor.

    4
    « Get to know your neighbors »

    The staff at this hotel are awesome, the breakfast was well prepared and hot. The only issue I have with this hotel is the sound proofing is non-existent and building quality is poor. You can hear everything that goes on in the room next to you, the windows whistle at night because they are ill-fitting, the floors creak, and the room AC and refrigerators are older and make noise.

    1
    « Worst western »

    Wow!! I was here for a family reunion over the 4th of July. The first day we arrived, one of my family members was given a room that smelled like mold. Then he was offered a room where the air conditioner did not work. Finally, he was given a good room. My mother was offered a room that smelled like a dog had stayed in the room. It is pet friendly, but they must not clean properly after pets. There is no elevator so we had to lug luggage upstairs with no offer of help. The pool had no towels to use. I had to ask for towels when the staff knew it was a full hotel for the reunion and should have been replenishing often. My daughter also slipped and fell at the pool that has no traction around the edge. The first night, we smelled marijuana in and out of the hotel. Staff showed no concern for this. I had the scent coming into my window while my children were sleeping. The next morning my room was somewhat cleaned. I think they just made the bed. They took all my used towels and did not replenish new towels. I had to call the staff and they said I could come get some at the front desk!! I would have liked them to deliver these to me. Most hotels do deliver things like this. The breakfast was below average. No creamer for coffee until two days after I said something. The sausage was not browned and looked half raw until the third day. The yogurt was gone the third day there. There was only one staff member that seemed to care. There were dogs in the hotel running around the breakfast area. The doors SLAMMED. They need to adjust the tension on the doors. This hotel management needs to do an overhaul on service. I will not stay here again. Thanks for letting me do a review. Maybe I will save someone for a miserable stay.

    3
    « Pleasant Stay »

    We had a double queen room that was more like a small suite. It was roomy and had a small kitchen. Wish we had this space at all hotels. The lobby and hallway outside of our room was nicely decorated as was the courtyard. Our only complaint was the musty smell that cleared up somewhat when we turned on the A/C. The HVAC system probably needs to be sanitized.

  • 2
    « Watch out! »

    They did not clean the room after our first night, no explanation, no phone call and no apology. Our group had nine people and the motel did not clean any of the rooms. they made no attempt to let us know. They offered discounts to some of our party but in differing amounts. I had stayed there before without any issues so am wondering what happened to the management.

    5
    « Well kept, staffed, & quality amenities »

    Delightful place to stay as one approaches the Black Hills or wanders about West Nebraska. Very good bed, with good linens, and rooms are up to date with amenities with good AC. Breakfast cuts no corners and is high quality. Staff is helpful and courteous. In sum, solid value and comfort. Go down the road and see the Chadron Museum of the Fur Trade which is a gem not to be overlooked.

    4
    « nice to have pool/hottub »

    This is a nice motel however I would not consider it 143.00 nice even though the rooms are clean with the exception of the tubs, the breakfast is basic cereal and toast, there is a hot tub and pool however

    5
    « Wonderful stop, we'd stay again. »

    Upon first arriving the outside is nothing to be excited about. However after entering our room we were pleasantly surprised. There was an entrance from both the hotel hallway and the outdoor parking area on either end of the room. The room was very clean, having both a dog and a one year old, I always check out the nooks and crannies beforehand! The bed was one of the most comfortable I have slept in and the shower was great. The pool and hot tub looked great, though we didn't use them. There is a little enclosed open air courtyard in the middle of the hotel. While my husband was getting ready in the morning the rest of us went there to get some fresh air and stretch our legs. My one year old enjoyed walking along the patio furniture while my leashed dog enjoyed sniffing everything. Rooms that did not have hallway/parking access had hallway/courtyard access. The breakfast was very good and I would've given it 6 stars if I could for one thing alone- breakfast seating! Anyone who frequently has the complementary breakfasts at hotels can agree that there is never enough seating and it's always cramped. Not here! Big folding tables in one room and bistro types in another ensure everyone has a place to sit. Staff was very friendly, we would stay again if we ever went back through Chadron.

    3
    « Pleasant stay »

    Nice-sized room, decent breakfast, quiet, comfortable bed, good shower, what more could we ask? We walked to Chinese House (? Only Chinese restaurant in town) -- that was a mistake. Perhaps we should have avoided the buffet. Note that there is no sidewalk between hotel and restaurant, also no traffic light to help you across the highway. Next morning we went to the Museum of the Fur Trade, which is excellent.

    4
    « Clean, comfortable, modest room »

    Our room was clean, comfortable and basic. There was ample counter space in the bathroom. The tub drained well, and the exhaust fan was effective. The room included a microwave and refrigerator. There was a standing lamp in the corner that might have been supposed to be next to a reading chair, but there wasn't a reading chair.

    5
    « THE place to stay in Chadron »

    We showed up in Chadron, without intending to stay but it looked like the best town to stop for the night, given the distance to and size of towns around that section of Western Nebraska. We called the hotel and the young woman at the front desk actually guided us to the hotel while we talked to her on the phone. (She was our real live GPS voice.) Nice, clean room and VERY comfortable bed.

    3
    « It's fine. »

    Yep, it's fine. Small town, not many options, possibly the best hotel there. I was not impressed at all, but I was tired, and I slept. LOL. That's about the best I can say for it. Oh - long hike from the front desk to our room, and then we had to lug our suitcases up the stairs, no elevator. So ask for a first floor room if you care about that kind of thing. Room was large and clean enough. Had some issues with the hotel room temperature (super hot when we got in, then got really cold and couldn't quite get it the right temperature).

    4
    « Great place »

    If your going to Chadron, NE. This is the place to stay! I have family out there and have to travel there a lot. I have stayed at all the hotels there but this is my favorite!! Nice indoor pool and hot tube. Breakfast is good. Restaurant next door is very convenient. The staff is awesome here!! They have always gone above and beyond for me at any request!! Even moving a 100 lbs of fish into there small freezer.

    2
    « Not really... »

    Sorry, but not a good experience... The room was not cleaned, so we need to ask for linen to be changed. After 10pm our "neighbours" upstairs did not want to settle, the walls and floors are so think,you can actually hear people's conversations..We asked to change the room at midnight and finally got some sleep. Breakfast was typical and basic.

  • 5
    « Great Stay »

    Hotel very clean & great location. Staff very helpful & accommodating. Room was nice & spacious. Would definitely stay there again & recommend!! Used the fitness room even though was a bit small but fit my needs. The pool & hot tub were nice too. Don't have anything to complain about.

    5
    « Well worth it! »

    Staff was very accommodating. Breakfast was great! Room was very nice. Super good stay. The location is also really nice - right on the highway, and just a few blocks from the other highway. Easy access to the college and downtown!

    5
    « Convenient Hotel. »

    A great place to stay if you find yourself in Chadron, NE. What else should I say for you Best Western? It was convenient, clean, handy, and necessary for me at that time. I'm glad it was there, but it could easily have been another hotel brand, I just needed a room.

    4
    « The good, the bad and the ugly »

    First, the good. This is really a great place. We had the accessible room and found it spacious and well thought out. A real plus is the multitude of outlets. Bed was comfortable, heater was quiet. There was a table and two chairs (Another real plus. (Cookie was very tasty.) The staff was delightful. Breakfast was varied and excellent. A few nits (and these are nits -- nothing serious). The bathroom grab bar near the shower is placed a bit too far from the tub. Hotel is aware of this and has plans to fix this in the fall. It's presently usable, but a bit of a stretch. With two chairs, the room is configured for two people. A second easy chair and light would be a nice touch. If the heater had a setting that permitted the fan to run continuously while in heat mode, that would be nice. Now for the ugly. Better sound deadening between the rooms and better cushioning on upstairs floors would help. Not bad, but some hotels are better in this regard.

    4
    « Convenient location for a stop »

    I stayed one night on a Saturday night in a queen bed and the room was spacious. Good variety for provided breakfast, lots of room to eat, long tables for groups, helpful staff. Big sign from the road and no signs on the front of the building. Saw families with kids and multi generational. The room was quiet, clean, and I slept well. It has a pool.

    5
    « Nice place to Stay! »

    it was clean and nice, the breakfast is not lacking anything necessary and the hotel staff was very helpful and accommodating, this is a real nice place to relax after a long days drive, the beds were very comfortable.

    5
    « The ONLY place to stay in Chadron »

    From the minute I stepped into my room I knew I made the right choice when I booked this place. My room was enormous and so relaxing and comfortable. The place is super clean from your room, the pool and fitness center, to all the common areas including the stellar outdoor courtyard. The continental breakfast is superb with something for everyone. It's location is minutes away from gas stations, restaurants, laundromats and grocery stores-basically every need you may have is covered. And the staff is super friendly and courteous and always looking for ways to make your stay more enjoyable. This is the only place I will stay when I visit Chadron in the future. A++++++

    5
    « Great Place to Stay »

    I always have good clean modern rooms, with helpful friendly staff. Rarely do I not get the room I want. Great Place to Stay. At least once a month I stay here and do not consider any other place. I enjoy the location and worth staying here.

    4
    « great place will stay again »

    we loved it there but i was told at check in my rate would be a certain price and when i got the bill it was 25.00 more im glad i had it but was kind of a shock..i love the remodel looks great but need to have more padding on the carpet on the upper rooms i could hear them walking around loved the pool area.. the two doors room made it easier to unload and load.. front desk staff was great loved the breakfast everyone there was help full// great way to introduce my son to chadron

    4
    « Clean & Comfortable »

    Don't let the outward appearance mislead you, the interior of this hotel is very nice. The room was clean and the bathroom was nice for a hotel in this price range. This is definitely where I would stay if I was visiting Chadron again. I appreciated the business center, with computer access and a printer for guest use. This made the short stay surprisingly hassle-free.

  • 4
    « Always enjoy our stay here »

    This is a great hotel in a small town. The agents are very accommodating and friendly. We have stayed there several times and will most likely continue to do so. Nice town and people. Will bring more friends next time.

    4
    « Very Nice People -- a good experience »

    This is a nice Best Western. The staff are very nice and helpful. The bed was comfortable, nice pillows. Room was clean, and bathroom was large. The pool area is very nice, but the jets in the hot tub were almost non-existent. The breakfast was great with hot scrambled eggs, sausage, biscuits and gravy, plus make-your-own pancakes. They were doing some remodeling of several rooms while we were there, but we didn't hear them and weren't bothered by the work at all.

    5
    « my stay »

    I always have a nice peaceful stay. Clean rooms, great staff. Always stay at this motel when in this area for business or pleasure. My request for certain rooms are always meet when I call to book my stay. Most the staff remembers who I am since I stay there often.

    5
    « Visit in November 2015 »

    Daughter booked me suite and I was very impressed. Room was immaculate. Bed very comfortable. Quiet. Breakfast was great. Even though construction going on quiet. Front desk personnel very helpful. Have booked for a visit in May. Would recommend

    5
    « Love this hotel! »

    I have stayed at this hotel many times...both with a pre-registration, and also with a just-stop-by stay. In each case, wonderful rooms, great service from the desk, and a great breakfast provided. There also is a restaurant just across the drive. I recommend a room on the ground floor south side. The view from these rooms is wonderful. Best view in the area! Do plan a stay at this property. I have returned again and again,

    5
    « Coleen Sundsted »

    Very good stay. Very Friendly and helpful staff. Be sure you eat at the Winery which is part of the Country Kitchen. Very quaint with nice fireplace and wonderful food. Country Kitchen food was great also. We had the King Jacuzzi Suite which was wonderful. i would recommend this type of room to everyone. Good working are separate from the sleeping area. Microwave and fridge. Will definitely stay at Best Western again.

    5
    « Best of the Best »

    An excellent experience with everything in order. This stay is the best experience I have had in years. The room was very clean, the internet worked without fault and the breakfast was hot and fresh. Thanks Best Western in Chadron, NE.

    3
    « Just okay »

    Hotel was undergoing some renovations during our visit. People were friendly. Rooms were comfortable enough but seemed of subpar quality. It seemed overly loud when walking around, etc. Breakfast was below average but at least it was free. Overall, met my needs for a 1 night business stay but I wouldn't be thrilled to stay there for a longer trip.

    5
    « Very Clean and comfortable »

    We stayed here 1 night. The hotel was very clean and the bed was VERY comfortable. Traci at the front desk very personable and professional. The hotel was renovating the lobby area but even though there was major construction occurring the lobby area was very clean and neat.

    2
    « Much Noise, Little Sleep, and a Super Slick Bathtub »

    Room 111. The staff at the hotel were nice. The breakfast was the usual fare. The room was the standard room, but the noise was extreme. I travel for a living and the rooms were not well insulated, causing the worst noise I have heard in any room in the last 500 hotel stays. The internet was too slow to use. Children running down the hall, the people simply walking by the room, and the guy who checked in at 1:23 a.m. and tromped around for an hour in the room above me, made for very poor sleep. I got an hour of deep sleep in the 9 hours I tried. The heater turned on and off, loudly clicking and popping before, during, and after operation. This woke me up when the other sounds were not waking me. The fan blows over the bed, so be ready for dry nose, skin, and throat. The shower was exciting the next morning. The water at this facility is softened, so when I stepped into the shower and put the soap on, my feet slid out from under me. I grabbed the safety bar, but injured my ankle anyway. I am a professional ballet dancer, so I am perfectly balanced on my feet. I don't need or want a bruised-up ankle on tour, so I will never stay here again. The tub is NOT textured and feels as slick as hot buttered glass. I could not shampoo my hair because of the slickness. This lack of texture is an easily corrected safety hazard and should be fixed promptly! This was a miserable stay and I wish I could say better things because the staff was nice.

  • 4
    « Good experience »

    A group of us recently stayed here and we all had a good experience. Rooms were clean and in good working order. Beds were comfortable. Plenty of hot water. The hotel is undergoing some renovations and we did stay in recently renovated rooms. Breakfast selections were good and coffee hot and plentiful.

    5
    « Comfortable & Cozy with Great Staff! »

    I was recently in Chadron for meetings at the local college, and really enjoyed my stay. I had requested a quiet room and they found me a 2nd floor (which is the top floor) room in a quiet corner and I heard very little noise. The staff was really friendly, and I thoroughly enjoyed my comfy and cozy stay in Chadron.

    5
    « Best Hotel in Chadron »

    Checked in and was greeted with a big smile and the lobby as well as the swimming pool and rooms were very clean. This hotel was a super bargin and everything appears to be new. Went across the parking lot and had a rib eye and shrimp to the winery and had a good meal. This is where you want to stay if you one to Chadron awesome value.

    5
    « Very good place to stay »

    Very good place to stay. Wonderful staff and easy location. I will always keep it in mind when I'm traveling. I love the place to eat right next door. They had friendly staff too and excellent food. I also like it has other places close by to shop and get necessities

    5
    « An oasis of comfort on a long road trip »

    We stayed at the Best Western West Hills Inn on the 6th night of a 10-night road trip, right before running our 5th half marathon in 5 days. So I decided we needed a bit of moderately-priced luxury and booked the king suite with jetted tub. The room was super quiet -- it had what felt like a private entrance, though wasn't really. We had a huge living room with kitchenette, a big flat-screen tv, and a comfy couch that might have been a fold-out sofa bed (but we didn't check). Then a big bathroom with large jetted tub -- ahhhh -- and a large bedroom with a king bed, another flat-screen tv, and some nice-looking furniture. Everything felt very new and very sturdy, not like cheap hotel furniture. Oh, and the bed was comfortable (firm mattress the way I like it), and had really nice sheets. The staff were very friendly, and the breakfast had plenty of choices -- even for vegetarians. Located just outside of "downtown Chadron", the area was quiet.

    5
    « Best Western West Hills Inn »

    We have stayed in other motels in the Chadron area. The first time we stayed at the Best Western we were sold. The quality of our stay was far beyond the others in the area and the price was only around 10 dollars more, which was well worth it.

    2
    « Not the best Best Western »

    Traveling through and stopped at first hotel. Outside seems alright but room even though large was very dated. On second floor and floor creaked in a lot of places and even though there was one fire alarm there was no sprinker heads on the ceiling. The top dead bolt does not work and asked was told they had been disabled several years ago so just thumb lock and top latch. Needs a major upgrade.

    5
    « Wonderful staff »

    Tracy was such a big help when we showed up 1 day early for a wedding, she was able to accommodate us. The rooms are beautiful and the continental breakfast was more than enough. If we ever have another opportunity to visit this part of Nebraska, we will stay at this property.

    4
    « An Oasis to the Thirsty - But Check the Room »

    I had a good stay at this hotel, and was glad I could get an affordable room with no reservation. The climate control was great, the TV was great, the bed was firm with crisp sheets, and the shower and towels were all fine. The breakfast was very good, too; I could get used to those waffles. Unfortunately, I was given a room designed for people with mobility issues, and some of these modifications, ironically, made the bathroom difficult to use. My room was right around the corner from the front desk, so I ended up using the public restroom. This was fine, but had I known, I may have selected a different room. Still a fine stay.

    5
    « Gem in a Small Nebraska Town »

    We have had the opportunity to stay in the BW West Hills Inn in Chadron twice in the last 3 years, we have always found the property to be clean and well appointed in the guest rooms. They serve a nice breakfast each morning. Staff is welcoming and helpful with information about the area. Enjoyed the pool and hot tub for a relaxing swim and soak before bed, We will be staying here again when traveling in the area.

  • 4
    « Nice place to spend the night »

    We had a ground floor room and was able to park our motorcycle right outside our door. The neat thing about this room is that it had 2 doors so we did not have to go outside to access the lobby, ice machine and pool/hot tub. The room was clean and comfortable. It had a refrigerator and guest laundry, which was great for us. The restaurant in front of the hotel was ok and is not affiliated with the hotel. The pool and hot tub were great and was a welcome treat after a long ride.

    4
    « Best option »

    This looked to be the best option of where to stay in Chadron and was recommended by friends. The room overall was very clean, however the motel needs to be updated as there are lots of carpet stains. The bed was so, so and sort of had like 'bummers' on the side like in a rest home so you don't fall out. It was not the most comfortable bed. All in all it was a clean room, the bathroom was clean and a spacious room and met our need for the 2 nights we were there. There is a restaurant right next door with good food and that was very handy.

 

Getting to the hotel ...

All directions
·From: Highway 385. The Best Western West Hills Inn is located on Highway 385, ½ mile south of the junction of US Highways 20 and 385.