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Best Western Hotel West Hills Inn, Chadron

4.0/5  - basé sur 333 notations.
1100 W 10th Street, 69337-2931, Chadron, United States - Ver el mapa

Situado en la zona noroeste Nebraska, el Best Western West Hills Inn se encuentra ubicado en pleno epicentro de numerosas atracciones locales. Los huéspedes podrán acceder con la mayor comodidad a sus eventos en el colegio universitario estatal de Chadron o incluso visitarnos durante la celebración del Fur Trade Days en verano. Todas las habitaciones han renovadas recientemente y cuentan con acceso gratuito a Internet de alta velocidad, un extenso desayuno tipo bufé y un cordial servicio. Independientemente del motivo de su visita a las Black Hills o si desea explorar el Parque Estatal Chadron, el Best Western West Hills Inn le ofrece el entorno perfecto para su estancia.

Best Western

Hotel West Hills Inn

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 333 huéspedes
NOTA EMITIDA
Excelente
141
Muy bueno
103
Normal
59
Malo
20
Pésimo
10
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
22
De negocios De negocios
84
En familia En familia
128
En pareja En pareja
75
En solitario En solitario
18
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Traveling with dogs"

5
09/07/2018

Stayed the night after a long driving day. We booked thru bringfido.com and sure enough we had a nice room waiting for us all. The room was a nice size, dogs had a window to look out and a grassy area outside was available for walking. Overall nice clean quiet stay

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Tracyhne, Thank you so much for taking the time to leave us a review. So glad your furry babies enjoyed the window. Hope you come stay with us again in the future!!

"Very disappointing on many levels"

1
08/07/2018

First, arriving to check in at around 4.30pm the desk clerk, Kyle, had gone walk about. Sure he had left the sign instructing you to call him - but since he also left the phone on the desk it was a pretty pointless exercise. After 15 minutes he returned, no apology until it was pointed out what he had done. Second, both vending machines for soda and water were simultaneously out of service. The coffee machine in the room worked but the chlorinated water made what was brewed undrinkable. Third, arriving for breakfast at 8.58am and asking Shiela for a plate we were told ‘Breakfast is finished.' Before 9 o'clock on a Sunday morning? Well it was only 90-something degrees, we weren't that thirsty despite being in a place which made it impossible to drink for 12 hours. We have traveled all over the US and always found the service in hotels and restaurants to be impeccable, so we will just put this one down as an off day- but won't use this hotel again.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear thetrueguv, I want to apologize for the vending machines. We do not handle the soda machines. They are the responsibility of Coke and Pepsi company. I thank you for leaving a review. I am sorry about breakfast as well. I hope you do give us another try in the future.

"Not bad."

3
01/07/2018

The rate with my AAA discount was reasonable for a holiday weekend. My room on the second floor was clean and comfortable. Not reasonable was the floor squeaking with every step I took. Obviously, the subfloor on the second floor was not glued when the plywood was laid so now it squeaks like crazy. I can't imagine what that sounds like for first floor residents. Stay on the second floor if you can.

"Nice hotel - apart from the smell - and the noise....!"

4
26/06/2018

When we walked into the room from the outside, we were overcome by an awful smell. It was as if the room had been sealed up for a year with no air. We opened all the windows hoping this would clear it but it made little difference. We then opened the other door which led into the hotel corridor and the smell was even worse. We finally tracked down the cause of the smell - dirty carpets.....! I don't know when they were last cleaned but I would guess not in the last five years....! The room was very nice as was the bathroom. everything was very clean (except the carpets). However, the mattress was showing signs of wear and should have been replaced long ago. Had a big problem with trying to get to sleep as the occupant of the room above was continually stomping heavily across the floor. After three complaints, the duty manager moved them to another room. Breakfast was only served until 9am TOTALLY UNACCEPTABLE as many people don't want to eat that early. Guests should be able to eat breakfast up to 10am. Staff were very friendly and helpful - especially the night clerk/manager who sorted out the noise problem for us.

"Awful Smell"

2
24/06/2018

Hotel staff was courteous, and overall appearance of hotel was satisfactory. Breakfast was good, and a decent assortment. However, as other reviews mentioned, we could hear the people in the room above us move about their room. Beds were comfortable but pillows were very lumpy and uncomfortable. But worst of all, our room had an awful smell of animal urine that seemed to be in the carpet near the entryway and bathroom. You couldn't count on your room key card to work either. Had ours reprogrammed twice. Other customers mentioned the same inconvenience with the cards. Although this was our second visit, a third visit is most unlikely.

BestWesternHotels, Corporate at Best Western West Hills Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good hotel"

4
22/06/2018

Overall a good hotel that makes up deficiencies in amenities by having outstanding staff. The bed was not very comfortable. As noted in other reviews noise is an issue, but easily solved by leaving on fan at night to muffle sound. The room was very clean. Good breakfast.

"Great staff, ok hotel."

3
17/06/2018

This seems to be an older property. Hotel has an odd lay out. Our room had a strong musty smell when we entered the room. We were on the ground floor. There is no sound proofing in this hotel. We clearly heard every step and sound from the room above us. Included breakfast was good. Desk staff were very nice and helpful.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Guest, Thank you for taking the time to leave us a review. Yes this is an older hotel but we try to keep it up very well. We are always doing upgrades and remodels. Noise is one of our biggest complaints but we are working on that problem. Hope you come stay with us again in the future.

"Party motel"

1
03/06/2018

This is a party motel. I wouldn't recommend staying here if you want to actually sleep. We were woken up at midnight by doors slamming at both ends of the hallway, people yelling and running back and forth up and down the hallway. We called the front desk three times between midnight and 3:00 a.m., but the noise continued. After no more than 2 hours of sleep, we were woken again by banging doors and loud voices. In the morning, we heard other guests from our floor complaining about the noise, yet management refused to do anything about it.

"Chadron Graduation"

3
20/05/2018

Hotel staff was courteous and helpful, especially the breakfast staff. Breakfast selection was the same every day, would like to have seen a little more variety. Pool and hot tub were clean and in good working order. Rooms were nicely updated but internet service was somewhat slow.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear janR1854BF, Thank you for taking the time to leave my staff and I a review. We so happy to hear you enjoyed your stay. Hope to see you again in the future!!

"Good place to stay."

5
10/05/2018

If you're in Chadron Nebraska for any reason stay at the Best Western. To see the Museum of the Fur Trade, or the college or any other reason. The staff treated us like they knew us. They act like they own it and not just work there, Very friendly and helpful. The room was very clean, The pool and the hot tub was very nice and very clean, some that is a overlooked part of a motel. There is a very good restaurant in front. It is a very good place to stay. You will not regret it.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear bpwdcharlie, Thank you so much for taking the time to leave my staff and I review. We are so happy you enjoyed your stay with us and the local activities. Hope to see you again in the future!!

"Spacious clean room"

3
30/04/2018

Rooms are clean but the shower water took a long time to get warm in evening but my wife said it was OK in the morning. i always stay on top floor to avoid noise from above but I could still hear water running in other rooms and people talking loudly down the halls. For what they charge for a room I had hoped for a quieter stay. Although i did not eat complimentary breakfast it did look very good.......................................................

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear johnl95270, Thank you so much for taking the time to leave my staff and I a review. We love to hear from our guests. Noise is always been an issue but we are in the process of fixing that. Hope to see you again in the future!

"This is home!!"

5
14/03/2018

The room is great. The breakfast is the BOMB!!! I cant ever wait to come back to Chadron and stay at the Best Western due to the biscuit and gravy breakfast!!! The staff is great and always so pleasant to deal with. I travel quit often for work and stay in a lot of hotels but this Best Westerns happens to be the best place I like to stay

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear bfierros, Thank you so much for all your kind words. My staff and I love to hear from our guests. We were so happy to hear you enjoyed your stay. Hope you come see us again in the future.

"unhappy! unhappy! unhappy!!"

1
13/03/2018

I had stayed here numerous times but the last time definitely was my last time! I travel for my business and trust that my things will remain safe there while I'm out. However, I came back to find the curtains in the room tucked above the curtain rod; that was a big clue that someone had been in my room! I went to the front desk and was told that the windows were being replaced. When asked why I wasn't notified, I was told that they never know when they are coming to do that work and they've been given a pass key to all of the rooms!!! I asked for the manager to call me or, better yet, to come see me that night. No contact was made from her until the next morning. She left a VM for me to call, which I attempted twice, but her VM box was full and I couldn't leave a message! She apologized in a VM to me and said she wanted to make things right. However, she was going out of town that day and she would call me that evening. I have yet to hear from her. (2 weeks ago) If you are a business traveler, do not leave anything in your room that needs to be kept confidential. If you are a "regular" traveler, hide everything! Do not believe that putting the "do not disturb" sign on the doorknob will keep out anyone.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Laura, I am truly sorry about what happened. You are a very valued guest. I did however try calling back. I do want to make it right. But yes we where having windows replaced at that time. They should not have been in your room without asking me first. The communication was not taken very well within my employees. I have handle the situation. I do hope you can forgive us for this incidence. I promise it will not happen again. Keys are never just given out to just anyone. This was an employee of mine not the window replacer's company employee. He is very apologetic as well.

"LOTS of room for improvement"

2
08/02/2018

It has been about 10 years since we last stayed at this hotel and we had the same room again. My biggest complaint is that there was no elevator, which was a real issue for me and anyone with mobility problems. I also think they could have done a lot better job of clearing the snow and ice in the entrance. Overall, our room received a lot of noise from the hall. It sounded like the place was falling in when people were walking up and down the stairs and hallway. We also heard a lot of noise from the lobby. It might have been quieter in an interior room. We were in town to attend an event at the college, and a few of the other students staying here were a bit noisy. It is never good when you check-in to a hotel and there is no directory in your room to tell you about the hotel and surrounding area. We had no information about restaurants and services in the area. We had a suite, which was rather spacious, however, my complaints about the room are still the same 10 years later as they were back then. Apparently no changes have ever been made from customer feedback. One of the biggest issues, was that there is no nightstand or clock in the main room with 2 beds, which wasn't functional at all. There was also hardly nowhere to put your luggage. There were no dressers or luggage racks. The heating & A/C unit kept kicking in and out every few minutes and was so loud that you couldn't hear the TV when it was on. You also had to go through the main bedroom to get to the bathroom. So this arrangement would only work for parents and children. There would be major privacy issues for friends or other groups traveling together. Room would have been a lot more functional if there were a second bathroom instead of a kitchenette, which was basically worthless, as there was no stove and only a tiny bar sink ( which had no hot water ), and there were no dishes or pots or pans, and only a tiny microwave and mini fridge, so there isn't going to be any cooking going on in there. Basically wasted space in a room that is designed for six people. Best use of the kitchenette was that it was somewhere to put your suitcases. At least the sink was outside of the bathroom, which made it a little easier to get ready, but the vanity was rather small, once again no where to put your stuff. There were also no hooks to hang anything on. How hard can it be to put up a couple of hooks, which would have made a big difference. The only mirror in the room was at the sink, which also made it difficult for everyone to get ready. I was disgusted that the maid left our dirty washcloths, and didn't give us any clean ones!!! I am certain this is the first time this has happened to me, and I have traveled 6-8 weeks of the year for the past 25 years. Another first I am certain of, is that the maid didn't even straighten up the pillows on the bed. Isn't properly making the bed the most basic of maid service expected at a hotel?? The next day, not only didn't the maid straighten the pillows, she didn't even bother to straighten our the sheets. I am just flabbergasted!!!!! Also, we used all of the tissues and the maid didn't leave us a new box. Additionally, she took the plastic cup off the sink everyday and never left us any new ones. It was nice that there were 2 TV's but it was very difficult to watch the one in the bedroom, as it was on the side of the room. There was NO way to comfortably watch that TV. There was an easy chair, but there was no where to put it to watch TV. The chairs on the dining table were wobbly and really need to be replaced before they collapse. It's not a good feeling to wonder if your chair is going to give way. Do yourself a favor and just forget about eating breakfast here. The food wasn't fit to eat! As we were making our plates the attendant commented rather rudely that, "If you go away hungry it's not my fault!!" EXCUSE ME!! If the food isn't fit to eat it IS your fault. The biscuits were cold and very dry. The gravy had a decent flavor, but was cold. The potatoes were only half cooked and were also cold and hadn't been seasoned. There was something posing as a fried egg patty, but I'm still not sure what it was. It was so tough that you had to cut it with a knife. It was also cold and when I attempted to take a bite the taste was so bad I had to spit it out. Isn't serving food cold that is supposed to be hot a health code violation?? There was also no salt to be found anywhere. We ate at McDonald's for breakfast the rest of our stay and had a good meal. The food at the Country Kitchen next door also leaves a lot to be desired. On the brighter side, everything was clean and seemed to be in good condition except for the chairs in the room. The tile and carpet appeared to be new. If I am ever in this area again I will definitely stay somewhere else. This place needs to make some adjustments to make the suites more functional and the service staff needs to be retrained.

BestWesternHotels, Corporate at Best Western West Hills Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best choice in Chadron"

5
06/02/2018

Well maintained comfortable stay. This hotel has undergone some remodel and is Very nice! The workout room is especially high end if that is important to you. They serve a very nice breakfast and the staff goes out of their way to help in any way possible.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Rebecca M, Thank you so much for taking the time to leave my staff and I a review. We are happy enjoyed the fitness room. We just upgraded with some new machines in the last year. Thank you for the kind words about my staff. Hope you come stay with us again in the future.

"Foot Recruiting"

4
17/01/2018

The Chadron College football staff had us stay at while we were visiting the campus on a football recruiting trip. It was a great choice, the motel was lovely. We could meet with other players and coaches there without interupption.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear George S., Thank so much for taking the time to leave my staff and I a review. We enjoy hearing from our guests. We were very glad you enjoyed your stay with during your visit at CSC. We hope to see you in the future during the CSC football home games.

"Not sure why they are recommended by Trip Advisor"

3
12/01/2018

The pillows were small and lumpy, the mattress was so worn that I kept rolling to the middle of the bed during the night. The carpets in my room were dirty and there was crusted food stuck on the carpet by the couch. There's no elevator and while I'm not wheelchair bound, I do have trouble with stairs. The desk clerk would not attempt to find a ground floor room for me. The sausage patties served at breakfast were literally soggy and gray and I didn't risk trying them. The employee working the breakfast bar however, was cheerful and helpful and very friendly.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Heidig235, I would like to apologize for your unhappy stay. We are in the process of replacing beds and pillows. Having a elevator would be nice but since we are only a second story hotel we are not required to have one. I am sorry you did not enjoy the breakfast but I have to say we do have a very great breakfast selection. I do want to thank you for taking the time to leave us a review. My staff and I do enjoy hearing from our guests. I do hope you choose to give us another try in the future.

"Outstanding hotel"

5
26/12/2017

Convenient hotel near shopping and all Chadron has to offer. Wonderful helpful staff. Service was exceptional. Really enjoyed the pool and fitness areas! Restaurant next door was convenient. Will return to stay here!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear annettep388, My staff and I want to thank you for taking the time to leave us a review. We enjoy hearing from our guests. Hope to see you again!!

"Excellent place to stay"

5
23/12/2017

The staff was very courteous and helpful. The room was very clean. The breakfast was very good a large selection. I will definitely be staying at the hotel the next time i make my way to Chadron. I would not stay anywhere else.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear peterdC2665AL, Thank you so much for taking the time to leave my staff and I a review. We were are so happy that you enjoy staying with us. We really love to hear from our guests. Hope to see you again!

"Definately enjoyed my stay"

5
05/12/2017

I travel extensively for business, staying in hotels 50-90 nights a year. I use Best Western quite often because they rarely fail me. The staff is always friendly and helpful. The beds are always comfortable and the rooms are quiet which is very important to me.

"Expected More from Best Western"

3
01/12/2017

One of the beds appeared to not of had the sheets changed. The other bed sagged and was not level because the floor was sagging. When I addressed with mgr she pointed out beds did not have the right bedding. Breakfast was very good and plenty of hot water.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear L3815ATpaulg, My staff and I would like to thank you for taking the time to leave us a review. I do apologize for your concerns. We did call BW and had them refund your points for your stay. I do hope you come stay with us again in the future.

"Excellent"

5
26/11/2017

Clean, quiet rooms. Pleasant helpful staff, great breakfast and coffee. Easy parking and ground floor room access. Indoor pool and hot tub area was well lite and very clean. Close to southern Black Hills and surrounding region of Pine Ridge with Native American and western history.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear 604donaldh, Thank you so much for taking the time to leave my staff and I a review. We are so glad you enjoyed your stay. We do hope you come see us again in the future!

"#Thanksgiving2017"

5
26/11/2017

We are better disappointed when we stay at the Chadron Best Western. The rooms are comfortable and attractively decorated. The breakfast includes hot items along with cereal and fruit. Indoor hot tub is a great way to relax after being on the road.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear S264IEjacquelined, Thank you so much for taking the time to leave my staff and I a review. We enjoy hearing from our guests. We are so happy that you enjoyed your stay with us. Hope to see you again!!

"Nice Hotel"

4
18/11/2017

Hotel was nice and well maintained. Room was clean and bed was comfortable. Room had TV, microwave and bar-sized fridge. Shower had good pressure. Breakfast had good variety of choices. Staff was very pleasant. Would stay there again.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear loribW4257JP, Thank so much for leaving us a review. My staff and I were so happy that you had a great stay with us. We do hope to see you again in the future!!

"Good place to lay your head"

5
08/11/2017

I have stayed at this hotel several times when passing thru Chadron, Nebraska. It is easy to get in and out of in the winter and right off of Hwy 385. Always has a hot breakfast and a friendly staff. Lunch and dinner are available next door. Easy access to the college and all things Chadron.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Henry C, Thank you so much for taking the time to leave us a review. We love to hear from our guests. We were so glad to hear that you enjoy staying with us. Hope to see you in the future!

"Dont let the outside fool you. "

5
01/11/2017

What a unique hotel. The people are so nice and the hotel is very well kept. It is an older building but the inside is very updated! Rooms are super clean and decent sized. They have several suites as well. Some have Jacuzzi tubs and patios or balconies. I would think it would be great for families. It's very quiet here and right next door to Country Kitchen. WiFi works great and they have a big breakfast buffet in the morning and it changes by day. Keep up the good work!!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Eitzy820, Thank you so much for taking the time to leave us a review. We love to hear from our guests. We were so glad that you enjoyed your stay with us. Hope to see you again in the future!

"Nice place"

5
31/10/2017

This motel has served us well over the past eight years when we visit Chadron. We have tried others but keep coming back to this place. They do their best to treat you right. Very friendly and helpful staff.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Rhonda G, Thank you so much for taking the time to leave my staff and I a review. We are so glad that you are happy staying with us. Thank you for all the kind words about my staff. See you again in the future!

"overnight on business"

4
25/10/2017

Nice hotel. I stayed in a recently updated wing. They did a great job, had a new room feel, not just a coat of paint. Nice carpet! Breakfast was very good with a great variety. Shower was hot and powerful. Great staff.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Michael, Thank you so much for taking the time to leave my staff and I a review. We were so happy to hear you enjoyed your stay. We hope you come and stay with us again in the future!

"Chadron, NE"

5
22/10/2017

We stayed in Chadron, NE for 1 night. It is a small town so we were not expecting much from the hotel. We were surprised by how comfortable our stay was. The room was huge. It was very quiet.The staff was super friendly both on the phone and in person. We were thinking that sometime we might come back.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear M2536ACdavidv, Thank you so much for taking the time to leave my staff and I a review. We were so happy to hear you enjoyed your stay with us. Please do come back and stay with us again in the future.

"AMAZING job by Tracy"

5
21/10/2017

Tracy and logan did a great job. Rooms are great. Pool and hot tub are nice. Great place to stay with children, and family. Country kitchen is a restaurant next door. Less then 5 minute drive to Wal-Mart.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear biggymeRapidCity, Thank you so much for taking the time to leave my staff and I a review. We are so happy you enjoyed your stay with us. Hope to see you again in the future!

"Vacation"

5
19/10/2017

I was very impressed with our hotel room. The bedding was very comfortable. The breakfast was excellent. The hotel staff was very pleasant. The location was great. I would stay here again and would recommend it to anyone.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear susanmW6556TN, Thank you so much for taking the time to leave my staff and I a review. We were happy to hear your stay was enjoyable. Hope you come stay with us again!

"Noise level was annoying and WiFi was a constant struggle"

3
09/10/2017

Noise level was annoying in the morning and late at night, WiFi would connect and then disconnect constantly. Overall was ok, but may look into other options next time we come out to Chadron, we'll see

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear amyhQ274YA, Thank you so much for taking the time to leave us a review. I apologize for the noise. It is one of our problems we are working on. From time to time the WIFI does have some issues as do most. But it does not happen very often. I do hope you give us a chance the next time you are in Chadron but I understand if you decide other wise.

"Stayed"

3
09/10/2017

The spa didn't work, had to get a key to get in the fitness area(most motels you can use your room key), the room cricked and creaked with every step, the room was spacious but that's all you can say about it. Need a nice, comfy place to sit besides the chairs at the table. The breakfast area was crowded, especially in the back room! The bananas were bad....I like a lot of smaller tables instead of long ones where everyone has to sit together! And, then there was a whole lot of "Garage Sale" kind of stuff put in the back corner...didn't look too nice!!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Larry R, Thank you so much for taking the time to leave us a review. I apologize that the hot tub was out of order during your stay. We had to replace the heater. The reason for a separate key to the fitness room is for safety reasons. We can't just leave open because children do swim in the area. You probably hit breakfast during a sports event. We do get a little crowded during those times. Last thing the garage sale items you are referring to where items that were donations for hurricane and fire victims. I apologize that it was a inconvience to you. I hope you decide to give us another try in the future.

"Very nice hotel"

5
06/10/2017

This hotel is very nice and clean. We really enjoyed our stay. The beds were comfortable and the shower had great water pressure. It has a beautiful patio area. The front desk lady, Katie was so helpful and friendly! We would definitely stay here again!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Jennifer H., Thank you so much for taking the time to leave my staff and I a review. We are so glad that you enjoyed your stay with us. We love to hear from our guests. Hope to see you again!!

"Great Stay"

5
05/10/2017

We only stayed one night. Definitely recommend. Sara was as delightful in person as she was on the phone, and very accommodating. She remedied our heating problem quickly with minimal inconvenience to us. Clean and comfortable facility, good location. Construction in front of the building was a little inconvenient.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Anna G., Thank you so much for taking the time to leave us a review. My staff and I enjoy hearing from our guests. We were very glad that you were happy with your stay. Hope to see you again in the future! Traci, GM

"great, great coffee for breakfast"

5
29/09/2017

This is a wonderful hotel. It is located in an easily accessible place and has a restaurant right next to it. Our room was large and quiet. The landscaping was very well done and it had an interior courtyard with setting. Our room had a Keurig along with coffee selections. The breakfast is slightly confusing as part of it is in the reception area with the remainder in a meeting room. But they had great coffee - Blue Sage and large wonderful muffins.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear alphawolfie, Thank you so much for taking the time to leave my staff and I a review. We appreciate hearing from our guest. We were happy to hear you enjoyed your stay. Come back and see us in the future!!

"Irritating"

3
22/09/2017

I resent the 'save the planet' signage that is nothing more than an excuse for poor water pressure in the shower and cheap paper products. I stayed two different nights here on this trip and found the beds to be either mushy or having edges that felt like metal. The staff were helpful and pleasant. The WiFi was acceptable. The TV stations were limited to standard network fare with none of the commercial-free offerings at Super 8. If I can I'll find lodging other than Best Western's 'SAVE THE PLANET'.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear GLRPHD, Thank you so much for taking the time to leave us a review. We apologize for your unhappy stay. You are the first to bring the SAVE THE PLANET signage as a problem. I appreciate your input. Hope you find the lodging you need for your next stay.

"Huge Room"

5
20/09/2017

My room at the Best Western was absolutely huge. It was more than I was expecting for their standard rate. The room was very clean and updated. My room was on the second floor on the south side of the hotel and it was very quiet. This hotel also offers a great breakfast buffet and a nice space to work, read the paper, or watch the news.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear han102016, Thank you so much for taking the time to leave us a review. We were very happy that you enjoyed your stay with us. We really appreciate hearing from our guests. Hope to see you again!

"Less than expected"

3
13/09/2017

Just one night in Chadron on our way to Mt. Rushmore and chose Best Western from other reviews- But for the price we paid we were disappointed in the quality of the rooms and comfort and quality of the beds and linen. Continental Breakfast was minimal. In our opinion- Best Western is not the best.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear janl881, My staff and I would like to thank you for taking the time to leave us a review. We apologize for your disappointed stay. I do hope that you can find a better price and quality the next time you stay in the area.

"One night stop over stay"

3
11/09/2017

picked this hotel as the stop over between the drive from KS to SD, for the price it was OK. Arrived around 9pm and been told we've been given a double Queen beds and request if King available and the check in staff noted that what was booked and the hotel's full. We drove to the back of the hotel and used the back door to our upstair room. Upon arriving at the 2nd floor, some very unpleasant odor greeted us, luckily the room was near the stair thus we weren't subjected to that odor for extended period of time (the odor remains, however the next day). The room was spacious and quiet, but a cupboard was oddly placed next to one of the bed, and door to the cupboard couldn't be opened fully. To hang clothes, you either reach over stretching or jump onto the bed. Seems like the placement and the practicality was an after thought. Other than this, the room is great with standard amenities like fridge, microwave, coffee maker & wifi. The bed comfort was OK. The next day, we had to wake up early being the complimentary breakfast ends at 9am on a Saturday, which was too early (most hotels end at 10 for weekends). Standard run of the mill breakfast but the sole lady working in the kitchen was overwhelmed and the smoke from her cooking filled the room, luckily we sat away off the area else we'd smelled like cooked sausage the entire day. The pancake machine was not working and she mentioned the toaster also broken but she's happy to toast our bread, we politely declined. Despite being overwhelmed, she seemed friendly and filled the food tray constantly. Check out was quick, all in all it was a good stay. Would have been given a higher rate had not the inconvenient placement of furniture in the room, the super early breakfast end time and the pungent smell on the hallway.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear tim n, Thank you so much for taking the time to leave us a review. We apologize for the unhappy experience staying with us that you may have had. Yes the toaster did break down on us that time but we did get a new one to replace. The pancake machine can be a little temperamental at times. I apologize for that inconvenience. Hope you give us another try in the future.

"Nice facility - nice staff"

5
09/09/2017

We were glad that we had picked the Best Western in Chadron. Good location, nice facility, nice furnishings, nice courtyard, all very clean, nothing to feel bad about. Staff recognized our desires and assigned a perfect room. We like the inside and outside access that some hotels have, very convenient. Did not utilize all the ammenities though.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Gary J, Thank you so much for taking the time to leave us a review. We are so happy your stay was an enjoyable one. I do hope you come stay with us again in the future!! Traci, GM

"Make you feel at home"

5
03/09/2017

I was pleased to see they allowed motorcyclists traveling in a group to park in the courtyard so they could feel secure. Very thoughtful. It's good to see a company that cares for its customers. We will be stay here again.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear M2764DMrobertl, Thank so much for taking the time to leave us a review. We were happy that you enjoyed your stay. We know how precious your motorcycles are so that is one of the biggest reason for letting our guests keep them in the courtyard. Hope to see you again!

"College drop off"

5
27/08/2017

Very clean, quiet, and friendly hotel with quick and easy access to the college campus. Room was spacious and comfortable and bathroom was clean. Appeared recently updated. We were given free eclipse glasses too! We will stay here again!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Cindy M, Thank you so much for taking the time to leave us a review. My staff and I appreciate hearing from our guests. We were so happy to hear your stay was great. Hope you come stay with us again in the future!

"Nice Place but Noisy Neighbors"

3
20/08/2017

- Noise: Neighbors were very noisy well into the night. It would be helpful if Best Western had a noise policy from 10pm to 8am. - Internet not secure: The Internet security was deemed poor enough by Norton Internet Security such that it would not allow my computer to connect to the Internet. Fortunately, I was able to connect with my tablet to do some of the tasks needed to be done.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear dsda3r, Thank you for taking the time to leave us a review. I apologize for the noise and the Wifi. We are working on those problems. I hope you come back to give us another try. Traci, GM

"A best Value kind of place"

5
17/08/2017

We are just back from a 5 day 3 hotel journey and this one was a best value. Clean pool warm enough to swim in. Friendly helpful breakfast folks. Comfortable room. great price. If you are going thru Chadron, this is the place to be.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear SamSofnNad, Thank you so much for taking the time to leave my staff and I a review. We were happy to hear your stay was enjoyable. Hope you come stay with us again in the future!

"LARGE HOSPITALITY, SMALL PILLOWS"

5
14/08/2017

Motel recently renovated. Rooms and hallways attractively appointed. Complimentary breakfast was above average. Pool and spa clean and attractive. Has courtyard with outdoor tables and chairs. Rooms were good sized and clean. Rooms had microwave/frig/flat screen TV. Bathroom had all amenities needed. Parking ample on both sides of building. Has inside entrance to rooms as well as back door for ease of offloading/loading luggage. Excellent restaurant next door. Staff was especially helpful and eager too please. BEST HOSPITIALITY SEEN IN A LONG TIME. Prices were reasonable. Good value!!!! Only drawback were the 4 small (marshmallow), somewhat thin, pillows on the king bed. Longer pillows needed. Had to double up pillows.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Robert D, My staff and I would like to thank you for taking the time to leave us a review. We were so glad to hear your stay was great. I hope you come stay with us again!

"One night"

3
13/08/2017

Dropped off our student to college and stayed the night. Nice room. Very clean. Enjoyed the cookies in the evening. Bummer no donuts in the morning continental breakfast. Wished there was flavored creamers for coffee.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear lori w, Thank you for taking the time to leave us a review. I hope your young student enjoys our CSC. I will look into providing donuts and flavored coffee creamers in our future. Hope to see you again!

"Home away from home."

5
07/08/2017

Best Western in Chadron Ne. is very good at seeing to it that you get a good nights rest for a fair price. 4 pillows per bed[nice], clean rooms, and if you go away hungry it's your own fault. Sometimes if in a hurry you still can get 2 bottles of water and a snack to go.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear shawncI467CH, Thank you so much for taking the time to leave my staff and I such a kind review. We love to hear from our guests. I hope to see you again soon!

"Welcome to Chadron"

5
25/07/2017

Great location. Chadron is in the middle of nowhere. The room was large, clean, good amenities. The staff was friendly and helpful. The breakfast was great. I chose this location as a stopping point between Denver and the Baldlands.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Susan W, My staff and I would like to thank you for taking the time to leave us a review. We were so happy to hear that your stay was great. We hope you choose to stay with us again.

"Too hot"

3
24/07/2017

The facility is clean but our room is a complete sauna. You would think when a room is reserved that they would spend the money to turn down the air. Arrived at 430. Left for dinner at 515. Came back at 645 to an 86 degree room. Made some suggested changes to unit but still at 900 HOT HOT HOT. Was told we could move rooms if not sold out but REALLY. Not cool literally

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Shelleyswartz, We would like to thank you for taking the time to leave you a review. I would like to apologize for the temperature problem in your room. I wish it would have been brought to my attention at the time so that I could have fixed the problem. I hope you will choose to stay with us again in the future.

"Very impressed "

5
22/07/2017

the Rooms were super clean, and the bed was comfortable!! Another plus, Fast wi-fi. It's a great place to stay especially for the price! I Would definitely stay here again and would highly recommend it!!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear CameronWalk, Thank you for taking the time to leave my staff and I a review. So happy you enjoyed your stay with us. Hope you do come stay with us again in the future.

"Midwestern Hospitality"

5
20/07/2017

Who knew? This is an excellent hotel. The room was clean, the Internet connection was fast, the staff made every effort to make sure our stay was uneventful. Watch out for Room 124, it's too close to the hallway door and very noisy at night.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Warren C, Thank so much for taking the time to leave us a review. We were so happy to hear your stay was enjoyable. Yes 124 is a big problem with noise. I hope you do come stay with us again.

"Very Accommodating!"

5
20/07/2017

The staff was very friendly and helpful in finding area restaurants and activities, the pool was perfect for our kids, there was no outside noise while sleeping, and the breakfast had lots of selection and was well prepared/presented!

"Chadron Best Western is Great"

5
20/07/2017

I was a bit concerned since Chadron is a small town. But the Chadron Best Western was outstanding. Staff was exceptionally cordial. I would definitely stay here again. Right next door is a Country Kitchen. A 10 for this hotel!

"biker friendly"

5
19/07/2017

Great customer service. Logan is the best!!! very accommodating to bikers with wash station for our bikes after a long day of riding. Clean rooms, comfortable beds, breakfast in the morning was above average with a lot different choices. Would stay here again

"Great Stay"

4
15/07/2017

The rooms were big and clean. The rooms are smoke free. The hotel staff was very friendly. Also the breakfast was good every morning. They had eggs, sausage, cereal, biscuits & gravy, yogurt, pancakes, toast, fruit each morning. I def would stay here again.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Wandering_Freee, Thank you so much for taking the time to leave us a review. We were happy to hear your stay was pleasant. We hope you come stay with us again in the future!

"Awesome rooms!"

5
06/07/2017

We had 3 rooms here on July 5th. The two rooms with 2 queen beds were very large and nice. We had a third room with a king bed in its own room and another room with 2 queen beds and room for a roll away bed which was ready for us when we checked in. The front desk clerk was awesome and very helpful. I would definitely recommend this hotel; our family of 5 shared a room where we normally need to get two rooms.

"Excellent quality, very clean, reasonable price"

5
03/07/2017

Stayed one night on a trip from Omaha to the Black Hills. Nice break point, only 1.5 hrs from Black Hills. Easy check-in, nice spacious room, clean, bathroom very clean, everything worked. Breakfast was fine, with plenty of options.

"Really nice accomadations"

4
02/07/2017

Newer hotel. Well kept and very clean. We did notice quite a bit of noise coming from the 2nd floor as we stayed on the first floor. Perhaps they skimped on noise insulation when built. The first night the noise was bad but the 2nd night it was much better. Perhaps the occupants on the 2nd floor the first night should have been asked to quiet down such as running in the hallway, etc. Sounded like they were playing basketball in their room!!

"Very pleasant stay in all aspects."

5
27/06/2017

Large, clean rooms and a wonderful breakfast. Our room included a microwave, mini-Keurig, and refrigerator. The breakfast offered a number of options and provided enough seating room for guests. The entire facility is clean with very helpful, friendly staff. I will definitely be back when I am in the area.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear 276denisey, Thank you for taking the time to leave us a review. We enjoy hearing from our guests. We were so happy to hear your stay was pleasant. We do hope to see you again!

"Noisy, poor room care"

3
24/06/2017

Stomping and loud voices from room above us.We had to ask for toilet paper two days in a row. We asked for a luggage stand and there were none available until the next day. The breakfast was good with a good selections of foods. The staff was pleasant and helpful.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear elaineb080340A, Thank you for taking the time to leave my staff and I a review. We are sorry about the noise during your stay. We are working on that problem. I have visited with my housekeeping staff about the lack of amenities left in your rooms during your stay. Hope you will stop in and give another try!

"Hay Springs Reunion"

5
20/06/2017

This hotel far exceeded my expectations from the on-line photos provided. The indoor pool was warm and clean and the rooms had refrigerators and microwaves. The location to shopping, the college, restaurants was great. The breakfast left a little to be desired but for my money the stay was a nice respite.

"Great Stay!"

5
20/06/2017

I have stayed at a couple of hotels in Chadron, but this by far is the best one for me. Pleasant staff, nice rooms (even if the building is getting older), met my expectations. Will definitely stay there when I visit Chadron again.

"This was an okay place to stay"

4
08/06/2017

The room was fine & beds very comfortable. There was no noise from the outside. The floor had a lot of creaks & some furniture was outdated. The room was huge and it appeared furniture had been removed & put elsewhere. The breakfast was poor. They ran out of several items & there was no repacements until a truck arrived later in the day.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear mkemmw, My staff and I would like to thank you for taking the time to leave us a review. We really appreciate hearing from our guests. Hope you come stay again soon!

"Don't stay here."

2
05/06/2017

Room had a horrible odor. When my daughter climbed in bed, she said there was something in it. It was full of a gritty substance, similar to sand. The fridge didn't work the first night, but was replaced after I complained. Complained about everything, but that was the only thing rectified.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Darin, I would like to thank you for taking the time to leave my staff and I review. I would like to apologize for your experience while staying with us. I would love to visit with you so if you would like you are welcome to give me a call anytime. Hope you will choose to give us another try.

"Pleasant Stay at West Hills Best Western in Chadron"

5
05/06/2017

Probably the best motel/hotel to stay at in the Chadron region. Clean accomodations, good hot breakfast. Breakfast could offer a couple additional items, but is adequate. Staff is friendly and offers to be helpful.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear 322allend, Thank you so much for taking the time to leave my staff and I a review. I appreciate the kind words about my staff and your stay. We love to hear from our guests. Hope you come stay again soon!

"Great overnight stay."

4
03/06/2017

Was great for an overnight. Great comfy bed. The floor was super creaky - I was on the first floor so that was surprising. Luckily my upstairs neighbors weren't restless. The breakfast eggs were totally unappetizing. Otherwise it was good - nice, friendly helpful staff. I give it 4 stars for this category of hotel.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Melissa B, Thank you so much for taking the time to leave my staff and I a review. We like to hear from our guests. It helps provide us with what the guests need and want. Hope you come stay with us again!

"Chadron Hotel"

4
01/06/2017

Nice rooms and very clean. A restaurant on site and convenient parking outside your room. Modest breakfast was OK. You are a short drive outside Chadron which is a nice town with nice side streets. There is a pool in the hotel but we did not sample it.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear JohnMaloney, My staff and I would like to thank you for taking the time to leave us a review. We enjoy hearing from our guests. We were happy to hear your stay was enjoyable. We are working on changes with our breakfast so please come stay again soon!

"Hidden Gem"

5
23/05/2017

This hotel is very nicely updated. The remodeled bathroom is beautiful, the water was hot for both showers, the counterspace in bathroom ample. We did moved the coffeemaker out to the desk in the room. Our bed was comfy and we didn't experience any noise issues and slept all night. We did not try the free breakfast out, but the coffee needed a boost. It is nice to know that out in the middle of nowhere, Chadron is a booming community supporting the college & residents and providing travelers with a nice place to stay.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear anonamoose, Thank you so much for taking the time to leave my staff and I such a nice review. We appreciate hearing from our guests. We hope you come to stay with us again!

"Road trip"

5
19/05/2017

Loved the bathroom in our room, it was spacious and trendy! Looks like they were recently redone or they take excellent care of them! Yummy breakfast with a pancake maker! If I am ever through chadron again I know where I will stay!!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear cooper1607, Thank you so much for taking the time to leave us a review. We were happy to hear your stay was pleasant. Please come stay with us again!

"Graduation"

3
17/05/2017

Our stay at the hotel for 2 nights was pleasant. The room was clean and the breakfast good. The only issue we had was the air conditioner had a mind of its own. The room was either too hot or freezing. We would stay there again though due to location.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Gypsieann, My staff and I would like to thank you for taking the time to leave us a review. I was sorry to hear your A/C had a mind of its own. We have found we have a few of those and will be fixing that problem. We really appreciate hearing from our guests. Come see us again sometime!

"Amazing stay, fantastic staff, huge room!"

5
15/05/2017

We are the top level of Best Western's Rewards and stay at Best Western's all over the country and the staff at this one was one of the friendliest groups of people we have ever met. They went above and beyond to make us feel welcomed but not just us! They greeted all their guests with the same welcoming attitude. We had the jacuzzi suite which was HUGE - two rooms and a huge bathroom! Had a jacuzzi bathtub with a separate shower and even had a separate door for the toilet! The living room had a fridge, sink and microwave which was great because we were able to get groceries from Walmart and eat at the hotel. There are plenty of restaurants that are very close by. The location is beautiful and I strongly recommend this hotel to anyone who is traveling to the area.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear PaigeMitts, Thank you so much for taking the time to leave my staff and I a review. Hearing from our guests makes our days. We love it! Hope you come stay with us again!

"I'm a busy man"

5
13/05/2017

Chadron Ne is a beautiful by Pine Ridge. The view from the hotel when the sun is going down over the Pine Ridge Prairie is breath taking. And by the way the staff and service at the hotel are what you expect.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear maynardj2016, My staff and I would like to thank you for taking the time to leave us a review. We love to hear from our guests. We were happy to hear that your stay was a great one. Hope to see you again!

"Great room., great bed, great view! "

4
12/05/2017

We had a room with a fantastic view. We are traveling with a Service Dog, and were very pleased with all the green area to exercise our dog. The only thing that was mediocre was the breakfast. Otherwise it was very nice!

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear anna b, Thank you so much for taking the time to leave a review. My staff and I enjoy hearing from our guests. Hope you and your furry companion come and stay again!

"Broken A/C and Poor Service"

2
07/05/2017

Travelled to Chadron for graduation, BW seemed to be the largest hotel in town (don't worry, it looks like a new hotel in near completion) The hotel is very dated, the air conditioning in our room did not work overnight which made it difficult to actually sleep. Tried contacting the front desk, but it was deserted. Breakfast was less than appealing. Overall it will work if your standards are low and the options are very limited. Not recommended for sure. Paid $130/night to be miserable. The next night we paid $135 for the Presidential Suite at Hilton, no comparision.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear HollieHanash, Thank you for taking the time to leave us a review. My staff and I enjoy hearing from our guests. I am truly sorry about your experience during your stay. I am sorry about your A/C unit and the lack of staff at front desk. I would like for you to contact me directly if you like so that I can find out the times you tried to contact front desk attendants. Hope you give us a chance again!

"Work Trip"

3
11/04/2017

Work booked this hotel and it was very close to the Collage. I was checked in right away and given room 223 with no issues. For an older hotel it fit the needs for a place to stay. The hear was very very loud over night it was difficult to remain sleeping. Nice low key not fancy type of breakfast, and the coffee was good. I would stay here again.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear trooper198, Thank you for taking the time to leave us a review. Sorry about the noise! I hope you did get some sleep. We appreciate hearing from our guests. Hope to see you again soon!

"Traveling with family"

5
05/04/2017

Clean, quiet and friendly Stayed here while doing a college tour. For a small town hotel, they did a really nice job. We will stay at this hotel again, if we come back to Chadron. Staff was very nice and helpful.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear corynicholas, Thank you for such a kind review. My staff and I really love to hear from our guests. I hope you enjoyed the college tour. Please do come stay with us again if you come back to Chadron. Hope to see you again!

"Hotel experience"

5
03/04/2017

Staff was great , rooms were good beds were very comfortable . Breakfast wasn't the greatest but it was ok and set up was a little weird, other than that are stay was really good.. Will def stay in this hotel again.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Sullivan4boys, Thanks for taking the time to leave us a review. My staff and I enjoy hearing from our guests. Hope to see you again!

"Great Business Stay"

4
29/03/2017

Friendly front desk staff allowed me to check in early so I could conduct a conference call for work in my room as I was on the road traveling for work and needed a quiet place. I will stay here again for business the next time I am in the area.

Traci W, General Manager at Best Western West Hills Inn, responded to this review
Dear Tobin B, Thank you so much for taking the time to leave my staff and I a review. We truly enjoy hearing from our guests. It really helps us. Thank you for the kind words! See you again soon!!

"Unhelpful staff"

2
27/03/2017

Very unaccommodating. Breakfast was poor quality and staff was never around to help with anything. The bathroom was the nicest thing about the room! I was actually told to look in a freezer for my own ice!

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Mellissal2017, I would like to thank you for taking the time to leave us a review. My staff and I appreciate hearing from our guest. I want apologize about the experience you had while you stayed with us. Please feel free to contact me personally about your experience. We do have a ice machine by the pool area so I am sorry that you were told to look in freezer at that time. Hope you stay with us again!

"Very spacious room!"

4
28/11/2016

We were very pleased with the handicapped accessible room. There was room! More space than is usual. We appreciated the friendly staff. Katie Ramos was very helpful when I needed to change reservations. Other family members were in the Mini-Suite and also found the room very spacious. If the motel is crowed or full, the stairs can be noisy.

"Best in town for now."

5
13/11/2016

Very nice place, across the street from Wal mart. I have been there before. This time my room had two doors: one inside and one outside by your parking place. Many hunters wearing bright orange clothes staying there. A new, huge competition lodging is about half finished. There is enough demand since there are no close towns with other choices in any direction.

"Nice, comfortable, but dated lodging"

4
09/11/2016

The staff are very friendly. There is little selection for hotels in Chadron, though new hotel under construction. This is a nice, clean, older hotel. Unfortunately wall unit AC's cycle on and off which can be a problem for light sleepers. Very close to Chadron State College.

"Clean and a great value!!!"

5
03/11/2016

They should all be like this! Clean and a great value! The staff is friendly and the cleaning staff obviously take pride in their work. I was on the road for a month living in hotels and this one was the best value and the cleanest.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Dusty H, Thank you for leaving a review for my staff and I. We are so glad that your stay was great. Hope to see you again sometime.

"Still a great stay."

5
02/11/2016

This motel and it's staff never cease to please. They cover all the bases to make this a mid ranged priced first class establishment even though management has changed since our last visit. We stay here two to three times a year.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Rhonda G, Thank you so much for taking the time to leave a review for us. My staff and I enjoy hearing from our guests. We are very happy that your stay was great. Hope to see soon again!

"One of the best BWs"

5
01/11/2016

The West Hills Best Western is among the best I have stayed at in terms of rooming options and amenities. The standard rooms and bathrooms are spacious and clean, with the option of a room with doors inside or outside at ground level. There's a nice fitness center, HUGE pool and jacuzzi, and a big breakfast in the morning. The hotel is also conveniently located near the main highways and downtown in Chadron so you aren't far from anything.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Zach S, My staff and I thank you for leaving a review for us. We enjoy hearing from our guests. Hope that you come stay with again.

"Best hotel in Chadron"

4
31/10/2016

Perfect location if visiting Chadron State College. Rooms are large, clean and comfy. Have stayed many times with no issues. Decent breakfast and friendly staff. Would highly recommend staying at this hotel if visiting the area. Will stay again.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Avagra12, Thank you for taking the time to leave a review for my staff and I. We really like hearing from our guests. See you again soon we hope!

"Nice older hotel"

4
24/10/2016

On business here in Chadron and took Trip Advisor community advice to stay here. Pleasantly surprised at the very spacious room (mini suite) that I am in. The front desk person, Karian ( I hope I got her name correct) is just so sweet and nice. My key did not work on day 2 and she had a smile on her face the entire time I dealt with her at check in and redoing my key. Very charming for an older hotel and very quiet. I was thankfully on the first floor since no elevator, but heard no sounds from above.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Wendy H, Thank you so much for leaving my staff and I a review about your stay with us. I am happy to hear that your stay was great. My staff and I work really hard to make that happen for our guests. Hope to see again!!

"Nice people, good price, but facilities are mediocre at best"

3
16/10/2016

Recently had a business trip to Chadron and stayed for two nights at the West Hills Inn based on advice of an ex-resident that it was "the best in town." That may be true, but if so, Chadron needs a better hotel. The people were very nice at the front desk, and they offered free breakfast that included scrambled eggs and sausage as well as the usual cold fare. It was OK, but nothing like the variety and presentation of breakfast at your average Holiday Inn Express or Hampton or other moderately priced hotels. And the pancake maker seemed to be broken, adding to my disappointment. But the real deal breaker here is the cheap construction of the place. Seemed to be all wood framed 2 story with flimsy stairs and flooring that made every step of a person in the hall or stairway very audible in the room. Paper thin walls had me hearing the conversation in the neighboring room almost as if there wasn't a wall there at all. Bathroom did seem to have been upgraded with a one-piece tub-shower that looked pretty new, but it limited the ceiling height so much that at 5'10" I felt claustrophobic and had to raise the flexible shower head apparatus to the highest level and still duck down to wash my hair. Bed and pillows were OK, windows actually open (all the way) which was nice because the weather was perfect, and housekeeping was OK as well. Unfortunately, nothing is going to fix cheap construction, so if you have to stay at "Chadron's best," prepare to use your headphones or earplugs. I guess if you enjoy eavesdropping on your neighbors it would be great for that, but the conversations of my neighbors weren't all that interesting.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Gregory K, Thank you so much for taking the time to leave a review for my staff and I. My staff and I appreciate what our guest have to say about there stay with us. I want to apologize for your unhappy stay with us but I hope it does not keep you from staying with us again. Hope to see you again!

"Awesome "

5
06/10/2016

I was pleasantly surprised by this hotel. Is is beautiful. The staff is friendly and helpful. The rooms are spacious and very nice. The breakfast was great. Lots of choices for hot or cold breakfast. The pool is nice. And the view is spectacular.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Christy m, My staff and I are so happy you enjoyed your stay. Thank you so much for taking the time to leave us a review. Hope to see you again!

"Fun Trip with friends"

5
05/10/2016

The hotel seems very new, but the front exterior needs a portico or something to indicate it is the front entrance, as we were a little confused in finding the front door. The front desk area was very nice and they offered hot and cold coffee as well as fresh cookies. The pool and hot tub were just the right temperatures for relaxation.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Diane W, Thank you so much for taking the time to leave us a review. My staff and I are so happy that you enjoyed your stay with us. I feel your concerns with a indication of sign of some sort for our front entrance area. We are awaiting a new sign in future. I hope you come stay with us again!

"Motel stay in Chadron, NE"

5
03/10/2016

I reserved 4 rooms for 2 nights and couldn't be more pleased with the rooms, employees and service. Breakfast was delicious and had ample choices to choose from. Plan to stay there in the future. I will definitely refer this motel to my friends.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Rita M, My staff and I want to thank you for your kind words. I am happy your stay was good and that you enjoyed the breakfast. I thank you for taking the time to leave the review. Hope to see you again soon.

"Great Value"

5
01/10/2016

We are very happy with our stay in Chadron. The room was clean and comfortable. The hotel is close to Chadron State College, which was very nice. The breakfast had something for everyone, and we all got full. We will stay there again!

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Bob W, Thank you so much for your kind words and for taking the time to leave us the review. My staff and I are happy you enjoyed your stay. Hope to see you again soon.

"Nice sized room, good breakfast, comfortable bed"

4
28/09/2016

Stayed in a nice sized room that had a sofa, the bed was very comfortable. The room was clean and in good shape. The breakfast was good, made myself a sausage and egg biscuit. Would stay again if i needed a room in the area.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Jeff S, Thank you for taking the time to leave us a review and for your kind words. I am glad you enjoyed the breakfast. Hope you come and stay with again soon.

"Older, but updated property, spacious and clean room, billing problems"

3
28/09/2016

There is not much accommodation choice in Chadron, so I arrived with somewhat lower expectations. The check-in was a nice surprise, it was friendly, welcoming and efficient. The clerk confirmed my room preference and assigned me a quiet, top floor room. The hotel lobby appeared very nice, clean and they offered hot as well as iced coffee. The whole property as well as the room were dated in style and design, but kept in good shape. The room was clean, extremely spacious, it seemed some elements of it have recently been remodeled. The vanity and the bathroom were somewhat small, especially compared to the very large room. The wooden ceilings were very squeaky, so I was glad I had requested a top floor room. The beds were comfortable. One of the best things was the fact that they started their breakfast already at 5:30 am. I am an early riser and often find it frustrating, when breakfasts don't start before 6:30 or even 7 am. The worst part was the check-out experience. First, the clerk wanted to charge me for the room, which had already been done at check-in the previous evening. Then she told me she could not give me a receipt, since I had made my reservation over the chain's webpage, which made her computer froze!?! I always make BW reservations over chain's web page and never experience any of these problems. I really needed the receipt and asked if there was another way of obtaining it later. She assured me they were going to email me the receipt when the manager gets in and figures it out. Guess what - up until now (almost a month after my stay) they still haven't emailed me the receipt. I mentioned this fact in "comments" section of the questionnaire they sent me but it didn't help either.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Slo-Lju, Thank you so much for your kind words and for taking the time to leave us such nice review. My staff and I look forward to reading the reviews so it may help us in the future. I am glad your stay was good and I hope you come stay with us again in the future. Please give me a call about this receipt issue so that I may get that to you and find out more of why you never received it.

"Good hotel for the money"

3
13/09/2016

Convenient location next to a decent restaurant. Hotel was ok for the money but breakfast was nothing to write home about. Staff were nice and polite but not knowledgeable about some things we asked. We wanted to use the fitness center but it's located off the pool with no air conditioning and was at least 80 degrees and humid. Not a very healthy place to work out!

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Herbert H, Thank you for taking the time to leave us a review. I do understand your concern with the fitness center. I have used it on occasion and it can be a very over heating workout. I hope to get an air conditioning unit in there soon for the future. I hope you will come stay with us again in the future.

"Comfortable Place, Great Staff"

4
12/09/2016

We came to Chadron for high school football. We checked in after the game and found the hotel to be very clean and well maintained. The pool and hot tub were nice enough. We slept well and enjoyed the breakfast food. There were a few gluten free items, though cross-contamination might be an issue for some. The best thing about our experience was the staff. Every single person working there was friendly and went above and beyond to take care of us. We would definitely recommend the West Hills Inn to anyone looking for a place to stay in Chadron.

"Reasonable place to stay"

4
10/09/2016

I spent two nights here while touring the area. It is an older hotel and the décor and furniture are not the most modern, but it had all I needed and everything in my room worked, which is often not the case in new hotels. The breakfast was good with a wide variety of hot and cold items. The big disappointment was the restaurant next door where the food was both poor quality and quite expensive and there didn't appear to be many alternatives in town.

"Average"

3
29/08/2016

Staying one night for business trip and college visit. Room was fine. Wondered why they it didn't have an elevator. Lumpy pillows. Subpar breakfast. Good location. Not a lot choices in town. Good for a business stay. Clean and friendly staff.

"Well Kept Older Motel"

3
24/08/2016

This was a reasonably priced motel and the staff were very friendly. The room was spacious and it had a small refrigerator. The bathroom was large enough, except the shower was slightly cramped. What really cost the hotel a better rating was the VERY creaky floors and the too soft bed which left my wife and I both with sore backs in the morning. Any motion in our room or in the room above ours was loud enough to wake a moderately light sleeper. This motel has a very nice indoor pool and everything was well maintained and upgrades were made where needed. If we had a better night's sleep from more quiet and a firmer mattress then the rating would definitely have been higher.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Keven_Fry, I want to thank you for taking the time to leave a review. We have done several upgrades to the facility but the one thing that we are still working on is the noise. We will continue to work on that issue. I do appreciate your kind words and I hope to see you again!

"Poor management"

1
23/08/2016

Reserved 2 rooms in March for July for my 2 adult kids when we got there they sold a room out from under us n my oldest they had 2 rooms also as so did my brother n wife n we all lost a room that was reserved I called n talked to Tracy the manager n she was the rudest person ever n didn't want to resolve it we have stayed there for years but it was under different management n never a problem so be careful she's not nice so I did file a complaint about 5 minutes ago she won't call back n she charged my daughters cr card instead no wonder she couldn't find mine wow they need to get rid of her asap

"My husband brought an oxygen making machine along and we were able to get a room with a door to the outside."

4
23/08/2016

Nice room, pancake making machine. Pleasant check in lady. Nothing fancy, but quite adequate for a smaller town. Convenient to restaurant although we didn't eat there. Very nice and helpful staff. Would stay again next time we are in Chadron.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Carolyn M, Thank you so much for taking the time to leave such a kind review. My staff and I appreciate hearing from our guests. It helps us to continue to provide the service everyone deserves. Once again, thank you and hope to see you again.

"Large rooms, but fairly noisy"

3
21/08/2016

We were in town for a wedding and the West Hills Inn was recommended to us as the best place in town. We were in one of the "suites", which was basically a large room with a recliner and small desk. It was nice enough, and our room was on the back side of the hotel, which I hoped meant it would be quiet. Well, not so much. There are several things that contribute to the noise level. One, the walls don't seem to have much if any sound insulation. Two, the ground floor rooms aren't on concrete but on a wooden floor with some space underneath, which amplifies the sound of someone walking in another room. Three, you can have noise coming both from outside and the interior hallway. Ground-floor rooms have doors on both ends, one to the outside (like a motel) and one to the inside (like a hotel). We got the noise of cars pulling up to the rooms near ours outside, and a surprising amount of noise from the interior hallway. The doorway leading to the interior hallway had a very large gap (over an inch) at the bottom, allowing light and especially noise from the hallway. We were a few doors down from the exterior entry into the hallway, and had to listen to that door slam shut over and over again, along with loud footsteps going past us and up the stairs. Shoving something into the gap to try to block the noise only helped a little. Fortunately for us the hotel wasn't very busy so the number of other guests we had to listen to was limited. If they'd do something about the noise I'd give the place another star.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear ajm80031, My staff and I would like to thank you for taking the time to leave a review. We would like to apologize for issues with noise. It is one of our biggest problems but we are in the process of fixing those problems. We hope you come and stay with us again. Once again we thank you for staying with us.

"The best of what's available in this town."

3
14/08/2016

We stayed at this hotel for 3 nights. I personally found it lacking in certain areas. The hotel itself, whilst housed in a nice building is somewhat lower in standard compared to other chains of a similar category that we stay in. Firstly the room itself was drab and depressing with terrible lumpy pillows, creaking floorboards, and thinnish walls. We were kept awake till 2 am by people loudly talking outside our room, but to the hotel's credit, when we complained to Reception, they immediately dealt with the problem. Breakfast was a low-standard affair, not nearly as good as Holiday Inn Expresses, that's for sure. This town doesn't have too many hotels anyway, so this is probably the best of a bad bunch. If you have to stay in this town, then this would be your best choice.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Mickigirl1310, I want thank you for taking the time to leave us a review. I do apologize for the problems you had with your room. My staff and I appreciate guests letting us know what changes need to be addressed. I hope you do however come to stay with us again. Hope to see you soon!

"Motel description misleading"

4
13/08/2016

I had no problem with the room at all. I made a reservation on expedia after going by the hotel description. It said there was a restaurant and bar/lounge on site. Tripadvisor and the motels web site also state this. After traveling 7 hours and arriving hoping to have a relaxing drink in the bar I was told they did not have one. The restaurant was next door across the parking lot. And while you could have some wine and other spirits in the restaurant it was not what you would call a bar. It's stretching the truth to say "Restaurant on-site". These descriptions all should be changed to restaurant next door.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Mark F., I want to thank you for taking the time to leave us a review. I do however apologize for the misleading ad. I am looking into this issue and hope to get it changed. Once again I thank you for informing us of the issue and I hope you come and stay with again.

"Very nice"

5
11/08/2016

Very nice motel -- clean, good breakfast with plenty of seating, and friendly folks. The pool was nice and clean. This hotel has a wonderful 2-room family suite, with 2 queen and one king bed. Tip: there is no elevator to get to the second floor.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear wjd01, Thank you so much for your kind words and for taking the time to leave us a review. My staff and I appreciate hearing from our guests. I am glad you enjoyed your stay and we hope to see you again.

"Get to know your neighbors"

4
04/08/2016

The staff at this hotel are awesome, the breakfast was well prepared and hot. The only issue I have with this hotel is the sound proofing is non-existent and building quality is poor. You can hear everything that goes on in the room next to you, the windows whistle at night because they are ill-fitting, the floors creak, and the room AC and refrigerators are older and make noise.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Joyce J., Thank you for your kind words about my staff and for taking the time to leave a review. I do apologize for the noisy room. It is one our biggest issues as far as the floors. We are working on fixing this issue. Thank you so much for staying with us and we hope to see you again.

"Worst western"

1
05/07/2016

Wow!! I was here for a family reunion over the 4th of July. The first day we arrived, one of my family members was given a room that smelled like mold. Then he was offered a room where the air conditioner did not work. Finally, he was given a good room. My mother was offered a room that smelled like a dog had stayed in the room. It is pet friendly, but they must not clean properly after pets. There is no elevator so we had to lug luggage upstairs with no offer of help. The pool had no towels to use. I had to ask for towels when the staff knew it was a full hotel for the reunion and should have been replenishing often. My daughter also slipped and fell at the pool that has no traction around the edge. The first night, we smelled marijuana in and out of the hotel. Staff showed no concern for this. I had the scent coming into my window while my children were sleeping. The next morning my room was somewhat cleaned. I think they just made the bed. They took all my used towels and did not replenish new towels. I had to call the staff and they said I could come get some at the front desk!! I would have liked them to deliver these to me. Most hotels do deliver things like this. The breakfast was below average. No creamer for coffee until two days after I said something. The sausage was not browned and looked half raw until the third day. The yogurt was gone the third day there. There was only one staff member that seemed to care. There were dogs in the hotel running around the breakfast area. The doors SLAMMED. They need to adjust the tension on the doors. This hotel management needs to do an overhaul on service. I will not stay here again. Thanks for letting me do a review. Maybe I will save someone for a miserable stay.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Karen C, First, I would like to Thank you so much for taking the time to leave us a review. Second, my staff and I would like to apologize for the bad experience you had staying with us during your 4th of July reunion. I was not aware of some the issues that made your stay unacceptable. If you would be willing to give us another chance in the future please contact us and ask for me personally. Once again, please accept our sincere apologizes for your stay.

"Pleasant Stay"

3
04/07/2016

We had a double queen room that was more like a small suite. It was roomy and had a small kitchen. Wish we had this space at all hotels. The lobby and hallway outside of our room was nicely decorated as was the courtyard. Our only complaint was the musty smell that cleared up somewhat when we turned on the A/C. The HVAC system probably needs to be sanitized.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear SAWitt, Thank you so much for taking the time to leave your review. We had a storm come through the previous week with lots of hard rain for 2 nights which in return has given us lots of musty smells. Thank you for letting us know about the PTAC which needs some cleaning. My staff and I appreciate your kind words and hope to you will come stay with us again.

"Watch out!"

2
27/06/2016

They did not clean the room after our first night, no explanation, no phone call and no apology. Our group had nine people and the motel did not clean any of the rooms. they made no attempt to let us know. They offered discounts to some of our party but in differing amounts. I had stayed there before without any issues so am wondering what happened to the management.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Richard S, I want to thank you for taking the time to leave a review. I am very sorry to hear about your experience with your room. I did however call you and leave a message on your voicemail apologizing with a very nice discount for that night. Please feel free to contact me with any questions. I hope you will not let this mishap steer you from staying with us again. Hope to see you soon!

"Well kept, staffed, & quality amenities"

5
26/06/2016

Delightful place to stay as one approaches the Black Hills or wanders about West Nebraska. Very good bed, with good linens, and rooms are up to date with amenities with good AC. Breakfast cuts no corners and is high quality. Staff is helpful and courteous. In sum, solid value and comfort. Go down the road and see the Chadron Museum of the Fur Trade which is a gem not to be overlooked.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear K R, My staff and I would like to thank you for taking the time to leave us a such a nice review. I am so glad that you enjoyed our breakfast as well as your room. Happy to hear you were able to see the Museum while you were here. Please come and stay with us again sometime.

"nice to have pool/hottub"

4
23/06/2016

This is a nice motel however I would not consider it 143.00 nice even though the rooms are clean with the exception of the tubs, the breakfast is basic cereal and toast, there is a hot tub and pool however

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear 108janetv, Thank you for taking the time to leave a review for us. My staff and I work very hard to make our guest have a very great experience staying with us. I am so sorry that we did not fill that for you. We would love to have you come back and stay with us again so that we may be able to provide better service for you.

"Wonderful stop, we'd stay again. "

5
20/06/2016

Upon first arriving the outside is nothing to be excited about. However after entering our room we were pleasantly surprised. There was an entrance from both the hotel hallway and the outdoor parking area on either end of the room. The room was very clean, having both a dog and a one year old, I always check out the nooks and crannies beforehand! The bed was one of the most comfortable I have slept in and the shower was great. The pool and hot tub looked great, though we didn't use them. There is a little enclosed open air courtyard in the middle of the hotel. While my husband was getting ready in the morning the rest of us went there to get some fresh air and stretch our legs. My one year old enjoyed walking along the patio furniture while my leashed dog enjoyed sniffing everything. Rooms that did not have hallway/parking access had hallway/courtyard access. The breakfast was very good and I would've given it 6 stars if I could for one thing alone- breakfast seating! Anyone who frequently has the complementary breakfasts at hotels can agree that there is never enough seating and it's always cramped. Not here! Big folding tables in one room and bistro types in another ensure everyone has a place to sit. Staff was very friendly, we would stay again if we ever went back through Chadron.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear thenextchapter2014, Thank you so much for your kind words. I am happy to hear that you and your family enjoyed the courtyard as well as the motel. We love kids and dogs!! Please come and stay with again sometime!!

"Pleasant stay"

3
18/06/2016

Nice-sized room, decent breakfast, quiet, comfortable bed, good shower, what more could we ask? We walked to Chinese House (? Only Chinese restaurant in town) -- that was a mistake. Perhaps we should have avoided the buffet. Note that there is no sidewalk between hotel and restaurant, also no traffic light to help you across the highway. Next morning we went to the Museum of the Fur Trade, which is excellent.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear sueoc76, My staff and I would like to thank you for taking the time to leave such a nice review. Unfortunately, China House is our only Chinese restaurant. Maybe you will stay with us again and we can guide you to some of our other restaurants in the area. I am glad to hear that you enjoyed the Museum. Come see us again!!

"Clean, comfortable, modest room"

4
18/06/2016

Our room was clean, comfortable and basic. There was ample counter space in the bathroom. The tub drained well, and the exhaust fan was effective. The room included a microwave and refrigerator. There was a standing lamp in the corner that might have been supposed to be next to a reading chair, but there wasn't a reading chair.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Palm Tree49, Thank you so much for taking the time to leave your review. My staff works hard to create an outstanding experience for our guests so we appreciate your kind words. Hope to see you again!!

"THE place to stay in Chadron"

5
17/06/2016

We showed up in Chadron, without intending to stay but it looked like the best town to stop for the night, given the distance to and size of towns around that section of Western Nebraska. We called the hotel and the young woman at the front desk actually guided us to the hotel while we talked to her on the phone. (She was our real live GPS voice.) Nice, clean room and VERY comfortable bed.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear David D, Thank you so much for taking the time to leave your review. My staff and I appreciate your kind words. I am so happy that the front desk agent was able to assist you with your travels. Hope to see you again!!

"It's fine."

3
09/06/2016

Yep, it's fine. Small town, not many options, possibly the best hotel there. I was not impressed at all, but I was tired, and I slept. LOL. That's about the best I can say for it. Oh - long hike from the front desk to our room, and then we had to lug our suitcases up the stairs, no elevator. So ask for a first floor room if you care about that kind of thing. Room was large and clean enough. Had some issues with the hotel room temperature (super hot when we got in, then got really cold and couldn't quite get it the right temperature).

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
I want to sincerely apologize for your experience you had with us. All of the staff work hard to create a outstanding experience for our guests and we are very sad we were not able to do that for you. I hope you stay with us again so we may have the chance to provide you with a better experience.

"Great place"

4
06/06/2016

If your going to Chadron, NE. This is the place to stay! I have family out there and have to travel there a lot. I have stayed at all the hotels there but this is my favorite!! Nice indoor pool and hot tube. Breakfast is good. Restaurant next door is very convenient. The staff is awesome here!! They have always gone above and beyond for me at any request!! Even moving a 100 lbs of fish into there small freezer.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you for your kind words, and we really appreciate you taking the time to leave a review. All of the staff works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. Hope to see you again!!

"Not really..."

2
05/06/2016

Sorry, but not a good experience... The room was not cleaned, so we need to ask for linen to be changed. After 10pm our "neighbours" upstairs did not want to settle, the walls and floors are so think,you can actually hear people's conversations..We asked to change the room at midnight and finally got some sleep. Breakfast was typical and basic.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you for your kind words, and we really appreciate you taking the time to leave a review. All of the staff works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. Hope to see you again!!

"Great Stay"

5
03/06/2016

Hotel very clean & great location. Staff very helpful & accommodating. Room was nice & spacious. Would definitely stay there again & recommend!! Used the fitness room even though was a bit small but fit my needs. The pool & hot tub were nice too. Don't have anything to complain about.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you for your kind words, and we really appreciate you taking the time to leave a review. All of the staff works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. Hope to see you again!!

"Well worth it!"

5
26/05/2016

Staff was very accommodating. Breakfast was great! Room was very nice. Super good stay. The location is also really nice - right on the highway, and just a few blocks from the other highway. Easy access to the college and downtown!

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
The staff and I would like to thank you for your kind words, and really appreciate you taking the time to leave a review. All of the staff works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. Hope to see you again!!

"Convenient Hotel."

5
24/05/2016

A great place to stay if you find yourself in Chadron, NE. What else should I say for you Best Western? It was convenient, clean, handy, and necessary for me at that time. I'm glad it was there, but it could easily have been another hotel brand, I just needed a room.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you for your kind words, and we really appreciate you taking the time to leave a review. All of the staff works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. Hope to see you again!!

"The good, the bad and the ugly"

4
18/05/2016

First, the good. This is really a great place. We had the accessible room and found it spacious and well thought out. A real plus is the multitude of outlets. Bed was comfortable, heater was quiet. There was a table and two chairs (Another real plus. (Cookie was very tasty.) The staff was delightful. Breakfast was varied and excellent. A few nits (and these are nits -- nothing serious). The bathroom grab bar near the shower is placed a bit too far from the tub. Hotel is aware of this and has plans to fix this in the fall. It's presently usable, but a bit of a stretch. With two chairs, the room is configured for two people. A second easy chair and light would be a nice touch. If the heater had a setting that permitted the fan to run continuously while in heat mode, that would be nice. Now for the ugly. Better sound deadening between the rooms and better cushioning on upstairs floors would help. Not bad, but some hotels are better in this regard.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you for your kind words, and we really appreciate you taking the time to leave a review. Everybody here works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. I do however apologize for the inconvenience with the noise. We are working on that problem. Hope to see you again!

"Convenient location for a stop"

4
15/05/2016

I stayed one night on a Saturday night in a queen bed and the room was spacious. Good variety for provided breakfast, lots of room to eat, long tables for groups, helpful staff. Big sign from the road and no signs on the front of the building. Saw families with kids and multi generational. The room was quiet, clean, and I slept well. It has a pool.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you for your kind words, I really appreciate you taking the time to leave a review. Everybody here works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. Hope to see you again!

"Nice place to Stay!"

5
10/05/2016

it was clean and nice, the breakfast is not lacking anything necessary and the hotel staff was very helpful and accommodating, this is a real nice place to relax after a long days drive, the beds were very comfortable.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you so much for your kind words. The Staff and I appreciate hearing from our guests that stay with us. It makes us feel great to have such wonderful customers

"The ONLY place to stay in Chadron"

5
04/05/2016

From the minute I stepped into my room I knew I made the right choice when I booked this place. My room was enormous and so relaxing and comfortable. The place is super clean from your room, the pool and fitness center, to all the common areas including the stellar outdoor courtyard. The continental breakfast is superb with something for everyone. It's location is minutes away from gas stations, restaurants, laundromats and grocery stores-basically every need you may have is covered. And the staff is super friendly and courteous and always looking for ways to make your stay more enjoyable. This is the only place I will stay when I visit Chadron in the future. A++++++

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Thank you so much for all your kind words. The Staff and I love to hear from our customers. Hope to see you again!

"Great Place to Stay"

5
27/04/2016

I always have good clean modern rooms, with helpful friendly staff. Rarely do I not get the room I want. Great Place to Stay. At least once a month I stay here and do not consider any other place. I enjoy the location and worth staying here.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear Sandra L, Thank you so much for your kind words. The Staff and I appreciate hearing from our guests that stay with us. It makes us feel great to have such wonderful customers.

"great place will stay again"

4
31/03/2016

we loved it there but i was told at check in my rate would be a certain price and when i got the bill it was 25.00 more im glad i had it but was kind of a shock..i love the remodel looks great but need to have more padding on the carpet on the upper rooms i could hear them walking around loved the pool area.. the two doors room made it easier to unload and load.. front desk staff was great loved the breakfast everyone there was help full// great way to introduce my son to chadron

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear jadelinseman, Thank you for your kind words, I really appreciate you taking the time to leave a review. Everybody here works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. I apologize for the inconvenience with your bill and noise. We are working on the noise problem. Hope to see you again! Sincerely, Traci Wild-Smith

"Clean & Comfortable"

4
22/03/2016

Don't let the outward appearance mislead you, the interior of this hotel is very nice. The room was clean and the bathroom was nice for a hotel in this price range. This is definitely where I would stay if I was visiting Chadron again. I appreciated the business center, with computer access and a printer for guest use. This made the short stay surprisingly hassle-free.

Traci W, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hi Alexis M, Thank you so much for your kind words! I'm so glad you've enjoyed your time with us. We are in the process of more remodeling. Hope to see you again!

"Always enjoy our stay here"

4
15/03/2016

This is a great hotel in a small town. The agents are very accommodating and friendly. We have stayed there several times and will most likely continue to do so. Nice town and people. Will bring more friends next time.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello tnicholslcc, Thank you so much for your kind words! I'm so glad you've enjoyed your time with us. We would love to see you and your friends again soon. If there's anything I can do for you, please drop me a line. Safe travels. Sincerely, Miles Bannan General Manager

"Very Nice People -- a good experience"

4
07/03/2016

This is a nice Best Western. The staff are very nice and helpful. The bed was comfortable, nice pillows. Room was clean, and bathroom was large. The pool area is very nice, but the jets in the hot tub were almost non-existent. The breakfast was great with hot scrambled eggs, sausage, biscuits and gravy, plus make-your-own pancakes. They were doing some remodeling of several rooms while we were there, but we didn't hear them and weren't bothered by the work at all.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey tgrier, Thank you for your kind words! I'm so glad you enjoyed your time in Chadron. I'm not surprised you noticed our new pancake machine. I know people are used to seeing waffle makers at hotels across the country, but we've had lots of people say they love how quick and easy it is to get pancakes from the automated machine. It's also a much cleaner process. Our remodeling is nearly done, thankfully, and the newly refinished rooms are looking very sharp! We are careful about noise and guest interference as the work is being done and I'm glad that things went so well during your stay. I'll pass along your compliments to our contractor. Thanks for taking the time to leave a review, it really means a lot to me. Please drop me a line if there's anything I can do for you in the future. Safe travels to you. Sincerely, Miles Bannan General Manager

"my stay"

5
19/02/2016

I always have a nice peaceful stay. Clean rooms, great staff. Always stay at this motel when in this area for business or pleasure. My request for certain rooms are always meet when I call to book my stay. Most the staff remembers who I am since I stay there often.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey Sandra, So glad you had a great stay again this time. We always enjoy taking care of you. See you next time! Thank you so much for your kind words. Sincerely, Miles Bannan General Manager

"Visit in November 2015"

5
07/02/2016

Daughter booked me suite and I was very impressed. Room was immaculate. Bed very comfortable. Quiet. Breakfast was great. Even though construction going on quiet. Front desk personnel very helpful. Have booked for a visit in May. Would recommend

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey Carol, I'm so glad you enjoyed your stay with us, send my compliments to your daughter! We're going through a big remodel in about 1/3 of our rooms this winter, so there's definitely a lot going on at the hotel. However, it's been a smooth process and I'm really glad that the inconvenience didn't bother you. I'm looking forward to your visit in May. Thank you for taking the time to leave a review. Sincerely, Miles Bannan General Manager

"Love this hotel!"

5
05/02/2016

I have stayed at this hotel many times...both with a pre-registration, and also with a just-stop-by stay. In each case, wonderful rooms, great service from the desk, and a great breakfast provided. There also is a restaurant just across the drive. I recommend a room on the ground floor south side. The view from these rooms is wonderful. Best view in the area! Do plan a stay at this property. I have returned again and again,

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello Nancy, Thank you so much for your kind words! One of the many reasons I love this hotel is the beautiful view of the Pine Ridge to the South and the town to the North. We are very fortunate to be in such a beautiful area. I'm so glad to hear you enjoyed your stay with us and I'm looking forward to your next visit. Safe travels to you. Sincerely, Miles Bannan General Manager

"Coleen Sundsted"

5
04/01/2016

Very good stay. Very Friendly and helpful staff. Be sure you eat at the Winery which is part of the Country Kitchen. Very quaint with nice fireplace and wonderful food. Country Kitchen food was great also. We had the King Jacuzzi Suite which was wonderful. i would recommend this type of room to everyone. Good working are separate from the sleeping area. Microwave and fridge. Will definitely stay at Best Western again.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hi Coleen, It's really great having Country Kitchen and the Winery next door. I'm so glad to hear that you had a good time over there. My wife and I eat over there often and the front desk staff sends guests over there quite frequently. I'm also really glad that you enjoyed the suite. They really are comfortable rooms, and the extra space in the living room area is just fantastic. I look forward to seeing you again, thanks for taking the time to leave a review. Sincerely, Miles Bannan General Manager

"Best of the Best"

5
30/12/2015

An excellent experience with everything in order. This stay is the best experience I have had in years. The room was very clean, the internet worked without fault and the breakfast was hot and fresh. Thanks Best Western in Chadron, NE.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey Duane, Thank you for your kind words, I really appreciate you taking the time to leave a review. Everybody here works hard to create an outstanding experience for our guests and I'm so glad we were able to do that for you. If there's anything I can do for you in the future, please don't hesitate to get in touch. Safe travels. Sincerely, Miles Bannan General Manager

"Just okay"

3
15/12/2015

Hotel was undergoing some renovations during our visit. People were friendly. Rooms were comfortable enough but seemed of subpar quality. It seemed overly loud when walking around, etc. Breakfast was below average but at least it was free. Overall, met my needs for a 1 night business stay but I wouldn't be thrilled to stay there for a longer trip.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello Sunofthebeach, I am very sorry that our rooms did not meet your expectations during your stay. If you'll be coming to Chadron again soon, I would be happy to give you a free upgrade to one of our mini-suites on the South side of the building. Those rooms are a little bit larger and were constructed more recently, so they have some more soundproofing measures. I understand that noise can be a big concern for some guests, and I apologize that it disrupted your stay. Please let me know if there is anything else I can do for you. Thanks for taking the time to leave a review. Sincerely, Miles Bannan General Manager

"Very Clean and comfortable"

5
07/12/2015

We stayed here 1 night. The hotel was very clean and the bed was VERY comfortable. Traci at the front desk very personable and professional. The hotel was renovating the lobby area but even though there was major construction occurring the lobby area was very clean and neat.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey Don, Thank you for your kind words, I'm so glad that you had such a pleasant experience during your stay with us. I'm glad you mentioned the remodel of our front entrance. We're really excited to see the finished results and I think the new look will be great. I hope we'll be able to take care of you again soon -- perhaps once the front entrance is done so you can check out the improvements. Thanks again and I hope you have a great day. Sincerely, Miles Bannan General Manager

"Much Noise, Little Sleep, and a Super Slick Bathtub"

2
06/12/2015

Room 111. The staff at the hotel were nice. The breakfast was the usual fare. The room was the standard room, but the noise was extreme. I travel for a living and the rooms were not well insulated, causing the worst noise I have heard in any room in the last 500 hotel stays. The internet was too slow to use. Children running down the hall, the people simply walking by the room, and the guy who checked in at 1:23 a.m. and tromped around for an hour in the room above me, made for very poor sleep. I got an hour of deep sleep in the 9 hours I tried. The heater turned on and off, loudly clicking and popping before, during, and after operation. This woke me up when the other sounds were not waking me. The fan blows over the bed, so be ready for dry nose, skin, and throat. The shower was exciting the next morning. The water at this facility is softened, so when I stepped into the shower and put the soap on, my feet slid out from under me. I grabbed the safety bar, but injured my ankle anyway. I am a professional ballet dancer, so I am perfectly balanced on my feet. I don't need or want a bruised-up ankle on tour, so I will never stay here again. The tub is NOT textured and feels as slick as hot buttered glass. I could not shampoo my hair because of the slickness. This lack of texture is an easily corrected safety hazard and should be fixed promptly! This was a miserable stay and I wish I could say better things because the staff was nice.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Dear magicmorningstar, First of all, I would like to sincerely apologize for the issues you experienced during your stay with us. Noise is a big issue and I have our maintenance department checking room 111 to see what we can do to improve the situation with the heater and fix the soundproofing around the door. We take these concerns very seriously and I will do everything we can to mitigate the problem. I hope you will consider giving us another chance to earn your business back. I would be happy to offer you an upgrade to one of our suite rooms on the new addition to the building. In addition to being larger, they are in a much quieter part of the hotel. Thank you for taking the time to leave a review and notify me of your concerns. Please don't hesitate to get in touch with me if there is anything I can do for you. Sincerely, Miles Bannan General Manager

"Good experience"

4
23/11/2015

A group of us recently stayed here and we all had a good experience. Rooms were clean and in good working order. Beds were comfortable. Plenty of hot water. The hotel is undergoing some renovations and we did stay in recently renovated rooms. Breakfast selections were good and coffee hot and plentiful.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello Papa6157, I'm so glad to hear that you had such a good experience here. We always offer 24 hour coffee in the lobby, because I know that you sometimes need a boost, no matter the time of day or night. And speaking of the lobby, yes, we are going through some exciting renovations to the front of the building. We have a convenient alternate entry on the South side of the building until the work is completed next month. Safe travels to you, please drop me a line if there's anything I can do for you. Sincerely, Miles Bannan General Manager

"Comfortable & Cozy with Great Staff!"

5
14/11/2015

I was recently in Chadron for meetings at the local college, and really enjoyed my stay. I had requested a quiet room and they found me a 2nd floor (which is the top floor) room in a quiet corner and I heard very little noise. The staff was really friendly, and I thoroughly enjoyed my comfy and cozy stay in Chadron.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey RipplesGuy, Thank you so much for your kind words. It was our pleasure to have you here and I'm so glad you enjoyed your time with us. I hope we'll be able to host you again in the future. Just drop me a line if there's anything I can do for you. Sincerely, Miles Bannan General Manager

"Best Hotel in Chadron"

5
12/11/2015

Checked in and was greeted with a big smile and the lobby as well as the swimming pool and rooms were very clean. This hotel was a super bargin and everything appears to be new. Went across the parking lot and had a rib eye and shrimp to the winery and had a good meal. This is where you want to stay if you one to Chadron awesome value.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hi Derito, I'm so glad you appreciated our service, we pride ourselves on taking excellent care of our guests. Many of our guests stop over at Country Kitchen for a great dinner, but not everybody knows about the Winery. I'm glad you stopped over there. They have good steaks and the atmosphere is a little bit different than Country Kitchen. If there's anything I can do for you in the future, please don't hesitate to get in touch. Safe travels to you, and I hope we'll be able to take care of you again soon. Sincerely, Miles Bannan General Manager

"Very good place to stay"

5
30/10/2015

Very good place to stay. Wonderful staff and easy location. I will always keep it in mind when I'm traveling. I love the place to eat right next door. They had friendly staff too and excellent food. I also like it has other places close by to shop and get necessities

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey Leanna, I really appreciate you taking the time to leave a review. It was a pleasure having you here and I look forward to taking care of you next time you're in Chadron. If there's ever anything I can do for you, please drop me a line. Have a great day. Sincerely, Miles Bannan General Manager

"An oasis of comfort on a long road trip"

5
19/10/2015

We stayed at the Best Western West Hills Inn on the 6th night of a 10-night road trip, right before running our 5th half marathon in 5 days. So I decided we needed a bit of moderately-priced luxury and booked the king suite with jetted tub. The room was super quiet -- it had what felt like a private entrance, though wasn't really. We had a huge living room with kitchenette, a big flat-screen tv, and a comfy couch that might have been a fold-out sofa bed (but we didn't check). Then a big bathroom with large jetted tub -- ahhhh -- and a large bedroom with a king bed, another flat-screen tv, and some nice-looking furniture. Everything felt very new and very sturdy, not like cheap hotel furniture. Oh, and the bed was comfortable (firm mattress the way I like it), and had really nice sheets. The staff were very friendly, and the breakfast had plenty of choices -- even for vegetarians. Located just outside of "downtown Chadron", the area was quiet.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey running_otter, I'm glad you guys enjoyed your stay here. I've been working with the Mainly Marathons group for several years now and it's been so great to have the marathon crowd stay with us. I'm looking forward to next year, I hope you'll be able to make it out here again. Safe travels to you, thank you for your kind words. Sincerely, Miles Bannan General Manager

"Best Western West Hills Inn"

5
16/10/2015

We have stayed in other motels in the Chadron area. The first time we stayed at the Best Western we were sold. The quality of our stay was far beyond the others in the area and the price was only around 10 dollars more, which was well worth it.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello Louise, Thank you so much for your kind words! We our proud of our good reputation, and many guests have come to stay with us after trying other local hotels. We certainly don't offer the lowest price in town, but I think our great rooms and amenities make us the best value. We have a great free breakfast that guests love, free hot tub and pool, and free WiFi with a brand new fiber optic Internet connection. I look forward to your next visit. Let me know if there's anything I can do for you. Sincerely, Miles Bannan General Manager

"Not the best Best Western"

2
13/10/2015

Traveling through and stopped at first hotel. Outside seems alright but room even though large was very dated. On second floor and floor creaked in a lot of places and even though there was one fire alarm there was no sprinker heads on the ceiling. The top dead bolt does not work and asked was told they had been disabled several years ago so just thumb lock and top latch. Needs a major upgrade.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello Deborah, Thank you for sharing your experience with our hotel, I'm very sorry that we disappointed you. As our building was constructed in 1979, there are some modern conveniences that we do go without. One of those is an in-room sprinkler system. However, each room does have a brand new smoke and carbon monoxide detector, and we have a brand new fire alarm system that was installed this year. I would like to personally apologize for the confusion with the inoperable deadbolt. During your stay we were in the process of removing them after years of them being inoperable. That project is complete now, and if we can earn your business back you will not have to deal with them during your next stay. Thanks again for leaving a review. Safe travels to you. Sincerely, Miles Bannan General Manager

"Wonderful staff"

5
02/10/2015

Tracy was such a big help when we showed up 1 day early for a wedding, she was able to accommodate us. The rooms are beautiful and the continental breakfast was more than enough. If we ever have another opportunity to visit this part of Nebraska, we will stay at this property.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello, Thank you for your kind words for Traci, I'm so glad to know that she was such a big help to you guys. We would love to have you stay with us again, I hope you'll be able to visit Nebraska again soon. Please drop me a line if there's ever anything I can do for you. Safe travels to you. Sincerely, Miles Bannan General Manager

"An Oasis to the Thirsty - But Check the Room"

4
28/09/2015

I had a good stay at this hotel, and was glad I could get an affordable room with no reservation. The climate control was great, the TV was great, the bed was firm with crisp sheets, and the shower and towels were all fine. The breakfast was very good, too; I could get used to those waffles. Unfortunately, I was given a room designed for people with mobility issues, and some of these modifications, ironically, made the bathroom difficult to use. My room was right around the corner from the front desk, so I ended up using the public restroom. This was fine, but had I known, I may have selected a different room. Still a fine stay.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Greetings Stu, Thank you so much for your kind words! I'm really glad you had a good experience during your time in Chadron. I apologize for the mixup with our accessible room. I'm not sure how you booked your reservation, but often times the online travel sites will display that room without designating it as accessible. We have had many travelers who have accidentally booked that room without need for the mobility accessible features. If I can make a suggestion, you're better off booking one of our rooms with a king or two queen beds to avoid the accessible room. The accessible room is one of the few rooms we have that has only one queen bed. Thank you for taking the time to leave a review. Please don't hesitate to get in touch if there's anything I can do for you. Sincerely, Miles Bannan General Manager

"Gem in a Small Nebraska Town"

5
24/09/2015

We have had the opportunity to stay in the BW West Hills Inn in Chadron twice in the last 3 years, we have always found the property to be clean and well appointed in the guest rooms. They serve a nice breakfast each morning. Staff is welcoming and helpful with information about the area. Enjoyed the pool and hot tub for a relaxing swim and soak before bed, We will be staying here again when traveling in the area.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hey susinak907, Thank you for taking the time to leave a review! I'm really happy that we were able to give you such a great experience during your time here. We pride ourselves on excellent service, and guests love our free breakfast and pool. I know we're a long way from Alaska, but I hope we'll be seeing you again soon. Sincerely, Miles Bannan General Manager

"Nice place to spend the night"

4
23/09/2015

We had a ground floor room and was able to park our motorcycle right outside our door. The neat thing about this room is that it had 2 doors so we did not have to go outside to access the lobby, ice machine and pool/hot tub. The room was clean and comfortable. It had a refrigerator and guest laundry, which was great for us. The restaurant in front of the hotel was ok and is not affiliated with the hotel. The pool and hot tub were great and was a welcome treat after a long ride.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hi Mike, We love taking care of bikers, and I'm so glad that you guys had such a good experience. All summer long, we give our guests on motorcycles the option of parking in the courtyard so their bikes are protected. We also provide a bike wash station so you can clean up after a long ride. I hope we'll be able to take care of you again in the future. Give us a call if you'll be coming through this area. Safe travels. Sincerely, Miles Bannan General Manager

"Best option"

4
20/09/2015

This looked to be the best option of where to stay in Chadron and was recommended by friends. The room overall was very clean, however the motel needs to be updated as there are lots of carpet stains. The bed was so, so and sort of had like 'bummers' on the side like in a rest home so you don't fall out. It was not the most comfortable bed. All in all it was a clean room, the bathroom was clean and a spacious room and met our need for the 2 nights we were there. There is a restaurant right next door with good food and that was very handy.

Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review
Hello Jacquelyn, Thank you for sharing your kind words about the experience you had at our hotel. Our housekeeping team works really hard to make sure every room is clean, and I'm sorry for the issues you had with the carpet. I will alert our housekeeping manager to the issue and she can get our commercial carpet shampooer out to take care of the problem. I'm glad to hear you guys had such a nice time in Chadron, I hope we will get to see you again soon. Please let me know if there is anything I can do for you in the future. Sincerely, Miles Bannan General Manager