Best Western Plus Hotel Desert View Inn & Suites, Cathedral City

Despite being a new hotel, there are still a number of significant bugs to work out. Don't believe the advertising about the full breakfast. There is no breakfast. It doesn't look like the dining area has ever been used for anything. It is currently being used for laundry. We stayed at for other Best Western properties on our trip. Three offered full cooked breakfast with appropriate Covid precautions. One offered sack breakfast with a variety of choices. This property advertises breakfast but offers nothing at all. Watch your step in the first floor hallway. The brand new carpet has waves in it and you may trip on them. The most obnoxious thing about the hotel was that the bright ceiling light came on 30 or 40 times during the night all by itself. They advertise “energy-efficient“ rooms in which one must place a key in a slot for the electricity to work. We tried everything, turning the light off and on, removing the key from the slot. Every time we drifted off to sleep, boom, like a flashbulb going off.

This hotel opened in May 2020, during covid and yet continues to advertise that it offers a full breakfast. We were shocked to discover upon checking in there is no breakfast what so ever, not even a to go bag. Every other BW we have stayed in offered at least something and many were creative in how they offered full breakfast during covid. For them to list breakfast as part of their amenities is simply lying, and they rate themselves a BW Plus. More like a BW Minus. On the plus side it is a newer hotel and the room was clean.

My friend and I were unexpectantly needing accomodations in the Palm Springs area for 3 days while our car was repaired. We reserved rooms elsewhere in the area. The customer service was horrible... the only desk person could not tell us if the sheets were fragrance free and then said we could not have our room on time because of our special request. We walked and called Best Western to cancel that reservation and try to find another place for us. They directed us to this new property just off of I-10 and Bob Hope Blvd. Mary and Michelle on the desk were super helpful when texting us pictures of the cleaning products. When we arrived they treated us with friendly help and respect. This service continued throughout our stay. Although this site does not yet serve breakfast there was a coffee maker and refrigerator in the room and a Starbucks across the parking lot. The beds were super comfortable and the air conditioning divine. I met Manual, the manager, walking the property and praised Michelle and Mary to him. All three made us feel welcome and offered answers to our many questions. Next time we stop in Palm Springs, this will be our spot! By the way, they are very close to the Casino in North Palm Springs.