Best Western Plus Hotel Desert View Inn & Suites, Cathedral City

No offense, but I don't choose Best Westerns very often. I usually stay at higher star hotels. That being said, I had to make a trip to Palm Desert, and my hotel choices were slim because they were either sold out, or the prices were sky high! I saw the Best Western Plus had rooms available, and the hotel has pretty good reviews, so I took a chance and booked a king room. I was pleasantly surprised at how nice this hotel was! The hotel is in a good location, the staff was really friendly, the hot breakfast bar was great (for a hotel breakfast), and the room was big, nice, and clean! My only complaint is the shower. It has a low flow shower head, and the water doesn't get hot enough. Other than that, the hotel is great!

My overnight experience at this Best Western was superb. My room was well decorated and comfortable. The breakfast that was available offered a wide variety of choices including hot breakfast items. I would definitely stay there again.

Nice clean, quiet room. Wholesome, filling, complimentary breakfast, with nice dining area. Good strong Wi-Fi. Really comfortable bed. Nice bathroom with modern, sliding-glass, shower. Large shower head.

Understandable, possibility of covid related. But breakfast was cancelled last minute. Throw out some prepackaged muffins at least. I know they would of had those on hand. It just felt like they couldn't do anything for the multiple hotel guests. Not a very clear reason why.

I stay here quite often and the rooms are always clean services excellent and I enjoy the breakfast the staff treated me very well at every visit. You cannot find a better hotel for the money in this area.

My sons & I were very pleased with the beautiful Suite we stayed in for one night. The front desk accommodated me to the fullest & were very courteous. Everything about the hotel was nicely decorated & clean. (we did miss having a vending machine on our floor though) We will be back...thank you so much. 5 stars *****

We stayed here for our trip to Palm Springs and Joshua Tree National Park. It's about 30-40 minutes away from both attraction sites. I was a little worried about this hotel at first since there were not a lot of reviews, but later found out it was a new hotel built in the past year that's why there were few reviews. The hotel was very clean, rooms were modern, and staff were very friendly. It's very simple/not fancy, but provides everything we needed. Breakfast is included, saves time and money for the trip. We were very pleasantly surprised that there were 4 free EV charging stations in the parking lot. We will definitely visit again if going to the area.

Nice very clean rooms! Staff was friendly and helpful. Nice spot off the freeway, next to Starbucks and plenty of food places around the area. Not too noisy at all too, def stay again and recommend even though far from downtown PS.

The room was nice and spacious. However, as we were unpacking we opened the coat closet door and found a full size garbage bag full of stinky trash as well as dirty towels. The cleaning staff somehow completely missed it. The rest of the room was pretty clean. The front desk sent someone up to clean it up right away. The other main complaint was that we didn't get a warm breakfast one morning due to staffing shortages.

We've stayed at a lot of BW's and BW Plus's. I wasn't sure what to expect from this one, but it was very nice and I'd definitely stay again. Nice shower and great lighting in the bathroom. Comfortable bed and pillows. We also had a beautiful view of the mountains which was nice to wake up to! The staff at this hotel were all very nice & professional.

Best motel of our long road trip. Highly recommend this clean, modern facility. Lovely decor, very comfortable bed, worth every penny. Wireless phone charger, delicious breakfast. Plan to stay here again.

I booked a room as part of a gift for Xmas over the phone directly with the hotel. The hotel took my card info over the phone then insisted I fill out a paper Authorization to use my card when my guests checked in. I emailed it to them complete with all my credit card info. It looks like someone used my credit card to buy almost $200 of food at the McDonalds next to the hotel. The Manager has not returned my calls. I had to cancel my credit card. Be very careful with your credit card.

From Sofia to James to Jasmine to Krisma and Antonio, everyone was soooo nice, friendly, accomodating to my family needs, understood my son's disability, it made our 2 day stay great. I wish we were there longer. When I head back to Palm Springs for a getaway, I am staying there! Thanks to the staff for making it the best. It was even Thanksgiving weekend and some of the staff stayed longer than their shift and then arrived early the very next day to help or cover another coworker. The names I listed need recognition and compensation for their true hardwork, especially during these times when people do not want to work.

There's nothing I didn't like and look forward to staring at the BWP the next time we are in Cathedral City, CA! It was VERY clean, the breakfast buffet was FABULOUS, the standard king room was more spacious than any other hotel we've stayed at. From the moment we checked-in the customer service was TOP NOTCH & with all that has been going on, it's not something you see all the time. If I could give this review 10 stars, I would!

Excellent service. Immaculate room and very comfortable. It was easy to adjust the temperature, which is not always the case in some hotels. The person who helped me check in at the front desk was wonderful. Friendly, and vey helpful. All around a wonderful stay.

I stayed overnight at this newer hotel. The room was well appointed and the breakfast was quite good (with scrambled eggs, waffles, bacon, sausage, etc.). When I checked in, I provided my credit card as requested, but reiterated to the male agent that I had pre-paid the bill through my travel agent. At check-out the next morning I was told the room would be charged to my credit card. I told the very personable agent, Sophia, about the issue and she said she would take care of it. When I saw a pending charge on my credit card later that day, I called Sophia and she apologized and assured me that it had been a check-in error and that it would take a few business days, but that the charge would be reversed. All in all, a clean and comfortable hotel.

We had lots to do and we needed a plce to stay. This Best Western Plus Desert View did the job Especially attentive to us was Sophia at the Front Desk. She was incredibly helpful, pleasant and informative. And gave me her 'favorite color' to try my luck at the slot machines....and I won!!! She is great at what she does and it was important that I recognize her for her stellar service to us both. We will be back!

We popped in around 10:30 p.m. for a quick overnight stay. Michelle at the front desk was wonderful, amazing customer service. We got keys to our room within minutes. THE BED: The hotel is new, which is always a benefit. The beds were so new and comfortable. Two years on our tempurpedic at home. This was the first morning to wake up with no body ache. I may come back for another good night stay. Nice pillows too. Room was clean, had everything you needed for a nights stay or I would stay longer if in the area again. Wonderful breakfast with the make your own waffle, bacon, sausage. Good coffee as well. Everything you need to refresh and hit the road again. I would recommend this hotel and would stay here again. You have to get past that it's right off the freeway location. It was clean and quiet.

If you are not planning a “Palm Springs Vacation”, but just a night stay while traveling, I highly recommend this Best Western. It is just off the 10 Highway at Bob Hope Drive. For dinner, drive a few blocks to Taqueria San Miguel for fantastic Mexican food. The Best Western is new, and therefore clean. The front desk staff as very friendly and helpful. Can't beat the rates also. This will be our overnight stay on our travels to Nor Cal from Arizona…

As mentioned, Luis is a pro and very accommodating. Michelle finds a way... Anything she could do she does. Extremely friendly and helpful. The grounds are well kept. There's even aloe vera plants out front. Not to say one should harvest them,but very pretty to look at... Hotel is new (2020) with interior hallways and interior elevators. Rooms are nicely decorated. To me this is a 5 star property at rates that rival Motel 6 just down I 10. Will always stay here when in the Palm Springs area.. BTW Trip Advisor lists as 1000 Palms. It is not. It's really Cathedral City and very handy off I 10... Bob Hope Drive...

The hotel is very new, clean and spacious. The walls are pretty thing and had next door folks that were partying from 1130pm until after 4am. We just kept turning the air up to drown out the noise. The staff was very accommodating and extremely friendly. To the folks that stayed next to us, hope their hangovers were worth it! :(

i like this hotel, friendly staff,big rooms.close to a casino.i will stay here again,and i will recommend it to my friends and family.,the room was very clean,and the girl at the front dest was very sweet

I had a last minute stay and the customer service was amazing. They got me a great room, very clean and nice. Helped with the pricing as well. After a few hours right before bed I needed medication stored in the mini frig. The frig wasn't working correctly so I went down to the front desk and she was so great, I got a new room that was even upgraded and everything. I recommend this hotel to all.

Great desert view in the room, newly renovated inn. To go breakfast is a joke, artificial color and flavor muffins provided, Treetop apple juice if you got luck. Low shower water pressure (room 326). Garbage and fire lighter on the floor of the room when check in. Next morning of our stay, we asked the front desk regarding room cleaning, she gave us a hanging card to put outside the room door. In the afternoon, our room was not cleaned, a male staff (wear glasses) said now Covid, no housekeeping unless upon request and on the list, our room was not cleaned. The staff are inconsistent in practices. I tried to check out around 7:40 am, the staff Sophia said she can't apply my gift cards, as only the management can do, who will be in the office by 8 am, so I left my printed gift cards paper to Sophia, who called me afterwards and said that the printed paper was missing so I have to send to her again. How organized is this hotel!

I had made a reservation at this hotel and subsequently cancelled the reservation 48 hours before the check-in date (within the non-penalty cancellation timeframe). My credit card was still charged for this reservation. I have been contacting the hotel several times for the past 10 days. Was told the charges would be reversed, which never happened, and the hotel manager has not returned several messages. I now need to go through my credit card company to reverse these charges.

Despite being a new hotel, there are still a number of significant bugs to work out. Don't believe the advertising about the full breakfast. There is no breakfast. It doesn't look like the dining area has ever been used for anything. It is currently being used for laundry. We stayed at for other Best Western properties on our trip. Three offered full cooked breakfast with appropriate Covid precautions. One offered sack breakfast with a variety of choices. This property advertises breakfast but offers nothing at all. Watch your step in the first floor hallway. The brand new carpet has waves in it and you may trip on them. The most obnoxious thing about the hotel was that the bright ceiling light came on 30 or 40 times during the night all by itself. They advertise “energy-efficient“ rooms in which one must place a key in a slot for the electricity to work. We tried everything, turning the light off and on, removing the key from the slot. Every time we drifted off to sleep, boom, like a flashbulb going off.

This hotel opened in May 2020, during covid and yet continues to advertise that it offers a full breakfast. We were shocked to discover upon checking in there is no breakfast what so ever, not even a to go bag. Every other BW we have stayed in offered at least something and many were creative in how they offered full breakfast during covid. For them to list breakfast as part of their amenities is simply lying, and they rate themselves a BW Plus. More like a BW Minus. On the plus side it is a newer hotel and the room was clean.

My friend and I were unexpectantly needing accomodations in the Palm Springs area for 3 days while our car was repaired. We reserved rooms elsewhere in the area. The customer service was horrible... the only desk person could not tell us if the sheets were fragrance free and then said we could not have our room on time because of our special request. We walked and called Best Western to cancel that reservation and try to find another place for us. They directed us to this new property just off of I-10 and Bob Hope Blvd. Mary and Michelle on the desk were super helpful when texting us pictures of the cleaning products. When we arrived they treated us with friendly help and respect. This service continued throughout our stay. Although this site does not yet serve breakfast there was a coffee maker and refrigerator in the room and a Starbucks across the parking lot. The beds were super comfortable and the air conditioning divine. I met Manual, the manager, walking the property and praised Michelle and Mary to him. All three made us feel welcome and offered answers to our many questions. Next time we stop in Palm Springs, this will be our spot! By the way, they are very close to the Casino in North Palm Springs.