Room 1
Room 2
Room 3
Promotion code

Best Western Plus Cambridge Hotel, Cambridge

730 Old Hespeler Road, N3H 5L8, Cambridge, Canada - See on a map
Best Western Plus Cambridge Hotel - Our front desk is happy to provide all the comforts of home for you during your stay. The Best Western Plus Cambridge Hotel is ideally located in the center of Cambridge. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Our pool is open by appointment only, book the day of. In light of the times we are only offering a Grab & Go breakfast. Hot tub and fitness center will remain closed. The Region of Waterloo has implemented a mask wearing policy in all public places. We welcome you to the Best Western Plus Cambridge Hotel, where you will find, our friendly staff, great customer service and many other comforts for an inviting place to stay. Our spacious guest rooms and suites are fully equipped with a refrigerator, free wireless high-speed Internet access and cable television. Other amenities include a Grab & Go breakfast, indoor heated swimming pool and hot tub. We also offer an on-site fitness facility. Business guests will also appreciate the onsite business center and meeting facilities. We are conveniently located at the gateway into the Tri-Cities (Cambridge, Kitchener and Waterloo) at Highway 401 and Highway 24. For our corporate travelers we are minutes away from Toyota, Com Dev, RIM, Aecon, Babcock & Wilcox and the Region of Waterloo International Airport. If you are traveling for pleasure, some of the attractions in our local area include the African Lion Safari, Wings of Paradise, Southworks Factory Outlet Shopping, SmartCentres, Chicopee Ski Hill & Tube Park and Bingemans. If you enjoy the theatre, there are many. . . Galt Little Theatre, Centre in the Square, St. Jacobs Country Playhouse and the Stratford Festival. Canoeing on the Grand River, hiking, running and biking on local trails bring many outdoor enthusiasts to our area too. If you are looking for a relaxing and enjoyable stay in Cambridge, make a reservation at the Best Western Plus Cambridge Hotel!

Best Western Plus

Cambridge Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 732 guest reviews
NOTE ISSUED
Excellent
317
Very Good
233
Average
112
Poor
45
Terrible
25
REFER TO NOTICE
Business Business
136
Couples Couples
157
Family Family
309
Friends getaway Friends getaway
59
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Dirty and cold"

1
User 09/09/2020

Thought it would be nice to take the family to a hotel with a nice pool for the week. It was dirty and cold there was hair floating in pool and I cleaned bugs out on 2 occasions. The temperature was set to low which made it unbearable for myself and my wife. There are rocks and other gravel at the bottom in the corners. The pool closes for 2 hours every day for maintenance however in the 5 days we stayed the pool net was not moved once.

"Wonderful facility, amazing management and staff, relaxing stay in stressful time"

5
326shahy, Toronto, Canada 24/07/2020

I cannot praise the Best Western enough. A truly fantastic place to stay, with an amazing manager who did everything in his power to ensure that my wife and I were comfortable during a very stressful time as new parents. If you stop reading here, you must know the level of service, the personalized care/touch as well as the warmth and friendliness of the staff is unparaleled... And the beds are super comfy! The Cambridge Best Western Plus is easily one of the bests stays I've had at a hotel in Canada. My wife gave birth in Hamilton and our baby needed some extra care. We were moved to Cambridge due to a bed shortage in Hamilton. Due to Covid 19 restrictions, we were forced to get a hotel room so we could have a home base while one of us was in the hospital, as we were not allowed to be there together. On the first night, we chose the closest possible hotel to Cambridge Memorial -- the Travelodge. We were so underwhelmed due primarily to smells and... shall we say less than favourable clientelle, that the next day I went out on a quest to make sure that my wife (who had just given birth three days earlier) would have someplace safe, comfortable and relaxing while I was giving her a break in the hospital. We have stayed at Best Western's before always with a favourable experience, so I immediately come to the one in Cambridge. Michael, the manager, was super accomodating when I explained our circumstances, getting a room ready for me within minutes of my arrival, despite the fact that I showed up way earlier than check-in. We had booked several nights, due to uncertainty around our hospital stay, and when we had to cut the stay short, Michael again was super understanding and accomodating. Honestly, I can't praise this Best Western enough. Thank you Michael and staff! Once things return to some state of normalcy, we will stay here again... even though we only live 45 minutes away.

"its the best hotel."

3
User 18/07/2020

I really enjoy staying in best Western hotels. I will be more then happy to come again. Everything is working fine and they maintain the social distance. I want you to give it a try. You will like it.

"Great staff"

5
User 18/06/2020

Had to stay overnight unexpectedly after a tire blowout. Staff alleviated a stressful situation by getting me into a room without a reservation and without difficulty. Interaction with all staff couldn't have been more seamless and they were all especially helpful.

"Great location"

3
Dafs34, Gore Bay, Canada 28/05/2020

The hotel seems a little tired and could use a refresh. Staff was excellent. Room decor/bedding just did not seem up to par with other Best Western Plus hotels we have stayed at. That being said, yes I would stay here again. You can walk to Walmart and Montana's just to name a few.

Joanne Steenkamp, Guest Services / Front Office at Best Western Plus Cambridge Hotel, responded to this review
Dear Dafs34 Thank you for reviewing your recent stay with us. We really appreciate your open and honest review. We were going to start renovations in March however due to Covid-19 unfortunately our renovations were put on hold. All of our guest rooms and hallways were going to be transformed to a modern and fresh new look. We were very excited for all of the positive changes these were going to bring to us and to our guests. No word yet on when our renovations are going to resume, we are hoping soon:) Best regards Joanne S Guest Services Manager

"Great stay!!!"

5
LoveLeigh79, Cambridge, Canada 17/03/2020

The room was very nice and clean! Had everything we needed!! We spent a lot of time at the pool, nice area except the hot tub was a bit dirty. Breakfast was good! I liked the 24 hour complimentary coffee and tea!!

"Great service, beautiful hotel!"

5
Hayley925, Oshawa, Canada 08/03/2020

I checked in and was given a room on the 6th floor. I went up and found the door propped open so instead of going in, I went back down to the front desk. They gave me another room without any issues. Didn't even make me feel silly for not wanting to go in. I then had some issues with the TV remote. One person came up to help, but had the same difficulties as me so he went to find another person. They brought a new converter, but it really didn't have a great responsiveness. In the end, I used an app on my phone, but they were super sweet! The front desk were very helpful, the room was clean and bright, and the included breakfast was really good. I would stay here again!

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Hayley925 Thank you for sharing your comments on TripAdvisor not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work . We very much appreciate your positive feedback concerning the pleasant and friendly service provided by our staff. I am very happy to hear that you had a great experience with us! Thank you again for your wonderful review and we are looking forward seeing you again in the future. With hospitality Joanne S Guest Services Manager

"Moving day get-a-way"

5
1960Randy, Cambridge, Canada 02/03/2020

Decided to book a place for our move in night at our new home. Glad we did as we didn't finish until middle of the night. At check in decided to book a second night, made great use of the hot tub and wonderful breakfast.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 1960Randy We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Should not be marketed as a BW Plus"

2
threekirk, Ontario 01/03/2020

This hotel is extremely dated, smelly, and dingy. I stay in a lot of hotels for work and this was by far the worst hotel I've seen. Cleaning was not very good either, the the bathrooms in particular. The floors had lots of dirt and hair on them. The front lobby has been renovated but the rooms have not, and they are in dire need. The elevator was extremely sketchy. We saw 3 different rooms, all smelled, were old and were simply not up to the BW Plus typical standard. Apparently they are startling room renovations in March 2020 but until then I don't feel they should be marketing it as a BW Plus. Luckily we were able to get our money back and get a room in the Hilton Suites (about 10 minutes away) instead, which was very nice and the same price.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear threekirk Thank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. We have shared your cleanliness comments with our leadership team for review. You are absolutely right we are going to be starting our renovations of our guest rooms, hallways and common areas we are just waiting on the final details. We are very excited for all of the positive changes these upgrades and renovations will bring to us, and to our guests, our rooms will be modern and fresh. Thank you again for your time we hope you will give us another opportunity to experience these changes with us. Should you wish to further discuss your stay, please feel free to contact me directly at the hotel at 519-623-4600 ext 4 or by email at joanne@sunraygroup.ca. Sincerely, Joanne S Guest Services Manager

"Okay Hotel"

3
kellisaway, North Bay, Canada 26/02/2020

Everything about this hotel is okay. The rooms were okay, the staff was okay, the breakfast was okay, the location is okay. The elevators are bit sketchy, though. I got stuck in one, but was rescued by staff, who knew exactly what to do.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear kellisaway Thank you for sharing your feedback on your recent stay with us. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Best regards Joanne S Guest Services Manager

"visiting"

5
User 21/02/2020

Stayed here overnight while we visited with family .We stay here for the breakfast and quality of the motel for the price we paid .Easy access to highway and lots of stores and restaurants close by.Staff is friendly and polite .We never hesitate to stay when we are here .

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear williamhR9112LE Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"We love this hotel"

5
jennah9912020, Belmont, Canada 24/01/2020

We had a great night here , The hotel in and out of the room was so clean. The pool was great super clean area. Breakfast was awesome! So many choices. The staff were super helpful and kind overall we had a great trip!

Oceanangel27, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jennah9912020 Thank you for taking the time to place this excellent review about our Hotel. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back again very soon. With Hospitality Joanne S Guest Services Manager

"Clean"

4
Stephtravelssome, Niagara Falls, Canada 13/01/2020

With the many choices of hotels in the area, this was a good one. The pool/hot tub were clean and inviting. The room was clean...however a coffee cup was missed during clean up. Breakfast is included but underwhelming.

Oceanangel27, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Stephtravelssome Thank you for taking the time to write this review on our Best Western Plus Cambridge Hotel. We appreciate your feedback as we are always looking for ways to improve our guest's experience. We look forward to welcoming you back on your next visit to Cambridge! With hospitality, Joanne S Guest Services Manager

"You will not find better hotel staff anywhere else. Guaranteed!"

5
EatinUpNorth, Sudbury, Canada 13/01/2020

The hotel is great value for money. Good amenities, close to restaurants, shopping, transportation. Easy to get to. Great parking. Lots of options for breakfast, great pool area. Cozy rooms. The real reason to stay here is the staff. I have never said this before about a hotel but have said it twice in the past year about this particular hotel. The staff, all of them, are so helpful and professional, they stay on top of everything (eg. Towels in the pool, dwindling breakfast food, cleanliness, random customer requests) and they deal with even difficult guests incredibly well.

Oceanangel27, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear EatinUpNorth Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best regards Joanne S Guest Services Manager

"comfortable affordable hotel with pool and breakfast"

4
Stephaniesfamily, Peterborough, Canada 09/01/2020

excellent location for families and commuters, Cambridge Best Western Plus has an amazing breakfast with many hot and cold food options. The pool and spa are great for family travelers and the hotel is located across from major shopping close to hwy 401

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Stephaniesfamily Thank you for your feedback about our Best Western Plus Cambridge Hotel. I am happy to hear you found our hot buffet style breakfast amazing, We are also glad to hear that you found our hotel clean, comfortable and convenient. We look forward to welcoming you again on your next stopover at Cambridge. Best regards Joanne S Guest Services Manager

"It was fine"

3
scbeier, London, Canada 05/01/2020

It was fine...rooms need a little. Also, rooms types need more clarification. I booked 2 double beds...got 1 double bed and a pullout...not what i booked but for one night it was fine. It was a convenient location so didn't make a fuss.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear scbeier Thank you for sharing this feedback on your recent stay with us via TripAdvisor. I apologize for any inconvenience this incident might have caused. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We are also very excited to announce we are starting our guest room renovations at the end of January 2020. We hope you will return to stay with us the next time you are in town and let us know how we are doing. With hospitality Joanne S Guest Services Manager

"Weekend Visit"

3
kidtripping, Ottawa, Canada 26/12/2019

We visited the best western Cambridge in December as part of a family visit to see Elf at the Hamilton theatre. This hotel is ok if you get a good price. The staff was friendly and helpful. The lobby is well kept and modern. In our room the shower pressure was fantastic. The room while clean was quite dated with tears in the bed skirt and some odd smells suggesting need for a deep cleaning. Breakfast was average but as expected. There was little sound attenuation from the hall into the room but overall the hotel was quiet. All in all if you get a great rate than this hotel is decent value.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear kidtripping Thank you for taking the time to write this review on our Best Western Plus Cambridge hotel. We are so happy to hear that you enjoyed your stay with us and found our property to be a good value and location. We appreciate your feedback as we are always looking for ways to improve our guest's experience. We look forward to welcoming you back on your next visit to Cambridge! Best regards Joanne S Guest Services Manager

"Good One Night Stay"

4
824valerief, Markham, Canada 23/12/2019

We stayed for one evening on an overnight trip to see a show at The Hamilton Family Theatre in Cambridge. The staff were consistently friendly and helpful. Check-in and check-out were quick and efficient. Breakfast was standard and good. Good size room and very clean and quiet. Some mild wear and tear on the furniture and curtains. Only disappointment was that the pool heater was out while they waited for a part to come. I did appreciate that the pool info was shared at check-in.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 824valerief Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best regards Joanne S Guest Services Manager

"Very professional and clean"

5
User 16/12/2019

Room was spotless and very clean. No damage and the staff was very friendly. Lots of variety for the complimentary breakfast, and was very tasty! Pool area and hot tub were very clean, and nice hotel!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear M7953GYkim Thank you for the positive feedback of your short but otherwise pleasant stay. We very much appreciate the concise narration of your experience highlighting the best of services that we have to offer. This is indeed a shot-in-the-arm to carry-on our hard work. We hope you'd come back to see us when passing through Cambridge again. Warm wishes Joanne S Guest Services Manager

"Close to Highway"

4
Shafiq H, Toronto, Canada 04/12/2019

The hotel is ideally located near the 401 Highway. Staff is pleasant and helpful, especially Karine in the breakfast centre. The Elite recognition is nice as it is better than other hotel chains. The value was reasonable

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Shafiq H Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Karine for the quality of service she provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service.Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Best regards Joanne S Guest Services Manager

"I know what the Plus means! Plus fees!!"

2
mjstarr, Hamilton, Canada 03/12/2019

We were looking for an inexpensive, but nice hotel to have a little getaway. The Best Western Cambridge seemed to fit the bill. After checking out the usual discount sites to my surprise the actual Best Western seemed to have the best deal so I booked through their own site. On arrival I found out that the booking was set for the next day. I know I had selected the correct dates. They said that for some reason when booking over the internet, if the hotel is low on rooms for the dates you want it will check you all the way through to the end of the process for the dates you select, but then bump you to the next day on the final booking page. She told me to be really careful the next time to watch for that. Huh. Since it was late and an ice storm was on the way she found us a Junior suite-she warned me the price was higher, but we'd get a nice upgrade for our trouble. I was okay with that. We had three lovely nights at the place. The room was clean and quiet, the hot tub was hot (the pool is not), the breakfast is good and the staff was nice too. Then we got the bill. Wow! Besides the base price and the HST tax they add on a "Marketing Service Fee" as well as a "Marketing Activation Fee." If they were honest up front then I could make an informed decision, but adding all these extra fees?? If I look at the quote I received (excluding the additional day and all those fees too) they actually charged almost $40 more! Either way we won't be going back to Cambridge again. I just feel lied to.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear mjstarr On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be happy to refund the marketing service fee back to the credit card we have on file, if you could give me a call directly at the hotel just to confirm some of your reservation details we can process the credit my contact number is 519-623-4600 ext 4, regarding the marketing activation tax, unfortunately we cannot refund that tax as it is a tax implemented by the region of Waterloo and is now a city wide tax for all the hotels. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Joanne S Guest Services Manager

"Highly suggested for team Events"

4
heatherpM9509QH, Bowmanville, Canada 26/11/2019

Staff super friendly and inviting, game complimentary rooms in the basement to hang out so not bothering the rest of the guests or hanging out In the hallway. Complimentary breakfast was decent...beautiful well kept pool and hot tub.. the only reason I wouldn't give it 5 stars is it could use a little updating! Definitely would book our next stay here again when coming with a team!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear heatherpM9509QH Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service.Thank you again for your review and we look forward to welcoming you back to the hotel again soon. With hospitality Joanne S Guest Services Manager

"Disappointed"

2
User 25/11/2019

Expensive when the "Marketing Service Fee" and "Marketing Activation Tax" were added above and beyond the HST. Toilet never did work properly - even after it was "repaired". Bathtub very slippery - danger re falling.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 417rls Thank you for your review on Tripadvisor. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback you gave us to implement improvements to ensure a better experience for our guests in the future. I would like to refund the marketing service fee back to you so if you could contact me at the hotel so I can verify your information and refund you the msf amount. You can contact me at 519-623-4600 ext 4. Unfortunately I cannot refund the marketing activation tax as that was implemented by the region of Waterloo and is now a mandatory city wide tax for all hotels in the Waterloo region. I look forward to hearing from you. Sincerely Joanne S Guest Services Manager

"Cambridge BW"

5
User 18/11/2019

Good value. Basic room. Clean. Friendly breakfast staff. No yogurt. :-( Attended my uncle's Celebration of Life that day, so a nice place to stay made a difficult day a little easier. Would stay at this location again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Perky1234 Thank you for taking the time to write this review on our Best Western Plus Cambridge hotel. We appreciate your feedback as we are always looking for ways to improve our guest's experience. We look forward to welcoming you back on your next visit to Cambridge! With Hospitality Joanne S Guest Services Manager

"Another great stay"

5
Kathy B, Toronto, Canada 10/11/2019

Never disappointed staying at this hotel. Staff are very friendly, the rooms are clean and quiet. Great breakfast selection and hotel very close to highway. Swimming pool and hot tub on premises. There many restaurants nearby. The beds are so comfortable and ther are both soft and firm pillows provided.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Kathy B Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"Hockey Weekend"

5
Rachel W, Curve Lake 06/11/2019

*Nice Staff *Good Breakfast *Clean *Good Pool *Great Location *Spacious Rooms *Microwaves in Room *Keurig in Room *Fridge in Room *Comfy Beds *Great Free Wifi-Not Glitchy *Lots of Free Parking *Overall Great Hotel

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Rachel W Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"As Usual"

5
G2826FYericw, Sarnia, Canada 06/11/2019

My stay was great. No issues when requesting a slight delayed checkout, as I was working in the morning and my wife was in the room so I picked her up at lunch. Room was great and quiet. I almost always stay here when in the area.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear G2826FYericw Thank you for taking the time to place this excellent review about our Best Western Plus Cambridge hotel. We are so happy you had a great stay with us. Thank you for making our Best Western Plus your choice of hotels and our team looks forward to welcoming you back. With hospitality Joanne S Guest Services Manager

"Chaos Redeemed"

5
User 04/11/2019

I recently stayed at this hotel and had a few problems during my stay. What blew me away however and turned what would have been a 1-star review into a 5-star review was the commitment to customer service following my stay to ensure they went above and beyond to compensate for what went wrong. Although the team that was working that evening was very helpful in their efforts to fix the problems I had experienced, they didn't seem sympathetic to going "above and beyond" to correct the problem. However three days later a lady named Joanne called me, and both apologized for the experience of my stay and went over and above what I ever could have expected in ensuring I was satisfied and would stay there again! It is obvious my experience was a one-off experience and that this hotel and their staff are committed to excellence in the quality of their hotel rooms, experience of their guests, and the quality of their customer's satisfaction. Thanks to Joanne's efforts to go above and beyond, I WILL be back!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Daniel01010 Thank you for taking the time to share your experience with us. It is reviews like yours that allow us to continue improving. I am sincerely sorry that our staff did not seem sympathetic due to the problems you experienced at our hotel. We pride ourselves on excellent service, and I can assure you that the service you received is not indicative of the Best Western Plus standards, however thank you for the kind words about Joanne I am so happy she was able to turn your experience around she will be very happy to read this review. We look forward to welcoming you back on your next visit to Cambridge. Sincerely Michael Regan General Manager

"Family Wedding Stay"

1
MarinaB87, Dorval, Canada 29/10/2019

Having stayed at most Best Western Plus hotels in Canada and the US, I was extremely dissatisfied with the conditions of the bathroom. I have 4 rooms reserved for the family as we were attending a wedding and ALL 4 ROOMS, had mold in the bathroom. One of them had mold around the living room windows. This info was submitted to the front desk.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear MarinaB87 I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Hockey Team Stay"

5
HumNow, Peterborough 28/10/2019

These folks went above and beyond...offering early check ins where possible...Provided a comp Hospitality room for team...excellent rooms clean and comfortable and a nice pool and comp hot/cold breakfast.....Really couldn't have had better experience !!!

"Incredible stay, incredible price, insufficient service"

5
ajdope, Huntsville, Canada 25/10/2019

It was late on a Friday night and I had to get to Hamilton early in the morning with my colleagues, I stopped in and Diana helped us check in and find a room and get us checked in with a smile. Will definitely be staying here again as a result of the service

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear ajdope Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff member Diana for the quality of service she provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Best regards Joanne S Guest Services Manager

"Great value"

5
User 14/10/2019

This hotel has everything including free breakfast and 24 hr coffee . The pool was clean and inviting and the hot tub was fantastic. Great service from staff with no negative issues. Highly recommended

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Curious3792 Thank you for taking the time to write this great review on our property. We are thrilled to hear that you enjoyed your stay with us and found us a great value. We are glad that you were able to enjoy our complimentary hot buffet breakfast as well! We look forward to welcoming you back on your next visit to Cambridge! With hospitality Joanne S Guest Services Manager

"Never again"

1
User 13/10/2019

Staff acting like they were at home not at work. Yelling at guests when we walked in playing on there phones. What we booked was not provided and they did not care. Also knowledge was minamel. Bath tubs were dirty and room was dusty

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear teakins79 Thank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us.I can assure you that the service you received is not indicative of the Best Western Plus standards. Our goal is always to provide each and every one of our guests with exceptional service. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. Should you wish to further discuss your stay with us, please feel free to contact me directly at the hotel. Sincerely, Joanne S Guest Services Manager

"Good location"

4
User 09/10/2019

Easy on and off highway and close to many restaurants. Room was clean and bed was comfortable. Wifi was SLOW but otherwise this is a good hotel to stay at and I would not hesitate to stay here if I was in the area again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear linda7102 Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. With hospitality Joanne S Guest Services Manager

"Exceptional hotel..........and staff"

5
628waynee, peterborough ontario, Canada 09/10/2019

I have stayed at this hotel previously and have found everything excellent. I cannot say enough about the staff at this hotel especially the manager Mr. Mike Regan. Michael will go out of his way to make his clients stay a good one. He makes me feel like family when I visit. Thank you.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 628waynee Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our General Manager Michael Regan for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Best regards Joanne S Guest Services Manager

"2nd Time here: Would Return"

4
ReggieDunlop27, Canada 07/10/2019

Excellent location, directly off the 401....Shopping and restaurants nearby and within walking distance....room was clean, and bed was comfortable....kids enjoyed the pool area...breakfast was included in the price, and was very good...will return and highly recommend...

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear ReggieDunlop27 Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon Best regards. Joanne S Guest Services Manager

"A good stay, but an unwelcome surprise on the invoice"

4
Jack Bush and E... B, Ontario, Canada 30/09/2019

The staff we dealt with were good. On the whole the room was good, although it would have been nicer to have fewer stains on the office chair and rug. I really like that the windows opened to let fresh air in. The location - right off the 401 - was convenient. The disappointing surprise was the inclusion of a second marketing tax on our bill. I understand about destination marketing taxes payable to the local government (called Marketing Activation Tax in this case), but the second one (called Marketing Service Fee) was not in our cost estimate when I booked at the BW online booking site. I asked about it and the person I spoke to could only say that it was another marketing tax and immediately offered to reverse it. That tells me that BW has control over it, and, since the person I spoke to couldn't explain it further, tells me that it's a cash grab under a fancy name. So be sure to ask for it to be refunded if it appears on your bill. This somewhat tarnished my opinion of Best Western.

"WAIT TO GO!!!"

3
divamom8, Queens, NY 26/09/2019

The lobby is redone giving a false pretense of what to expect in the rooms. I was later told the rooms were going to be redone. My room had issues. The bathroom door squeaked (asked to have someone spray WD40 & it was done); tub didn't drain so each shower was in 6 inches of soap scum; bathroom door was not opening all the way and would stick upon closure which I reported; the bathroom fan was annoying loud and very disturbing when the bathroom was used in the middle of the night; I told the front desk we were going to be leave later than the cleaning schedule and to have the room cleaned - NOT DONE! We came back from an all day event to a messy room! Very frustrating.

"University of Waterloo "

3
BT-Traveller, Detroit, Michigan 26/09/2019

Stayed for one night while visiting the University of Waterloo. Unable to check in early due to sellout night before. Checked in around 4:30pm on a Wed. Had a $20 gift card which was not applied to reservation until notified front desk next morning. Hotel had warm pool and large hot tub. Breakfast was standard hotel fare. Note back delivery entrance door was “taped” open so in and out not secured at this entrance. Room was a bit dated with old thermostat on wall. Bed not the most comfortable with spring mattress. Shower curtain needed to be changed due to perspiration smell. Overall, stay was ok. Recommend to all.

"A bit less"

3
marco-anni, Calenzano, Italy 20/09/2019

I use to stay in this hotel because is really close to my work place. It is always comfortable but as a services i have to point out than is decreasing the quality. At my arrival the room was prepared but not cleaned. Were present in the bathroom hair and four, it was not a pleasure. 1 elevator was 3 day out of order and the only 1 present was not working properly I am confident they will stabilise again the level of quality than normally BW offer.

"Nice place to stay"

4
OMGK8, Owen Sound, Canada 19/09/2019

We only stayed one night as we were just passing through town but the hotel was very clean and the the breakfast was awesome! We would definitely stay here again. Pool/ spa area was nice and clean and the tv and fireplace there was a nice touch.

"An enjoyable stay on a long weekend in Cambridge"

4
014Blanca, Barrie, Canada 01/09/2019

The location of this Best Western was close to shops, restaurants and highways, and their staff was most helpful in assisting with our check-in and explaining various amenities the hotel had to offer. Our room was well equipped with a little fridge and microwave, and it was clean and spacious. We enjoyed a lovely breakfast the next morning before heading out to continue our little trip.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 014Blanca Thank you for taking the time to write this great review on our property. We are thrilled to hear that you enjoyed your stay with us and found us a great value. We are glad that you were able to enjoy our complimentary hot buffet breakfast as well! We look forward to welcoming you back on your next visit to Cambridge! Best regards Joanne S Guest Services Manager

"Good Value"

5
User 27/08/2019

The hotel is conveniently located. Numerous resturaunts and stores within walking distance. Clean rooms, friendly staff. There is an indoor pool and hot tub both of which were clean and well maintained.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear galamb2019 Thank you for sharing your experience during your recent stay at our property. It's quite a positive narration that you've posted and that is indeed an encouragement to carry on the good work. We hope you'd continue to visit us in the future. Best regards Joanne S Guest Services Manager

"Unhappy"

2
dgress2019, Ottawa, Canada 27/08/2019

I paid a pretty high amount for this room and African Lion Safari package and upon arrival the play pen wasn't in our room like we asked for. We found a pill on the floor beside the bed, which our 1 year old found, and could tell the floors weren't vacuumed really well.(old food/crumbs on floor). Also not a peanut/nut free breakfast, my daughter has a peanut allergy, so not a lot for her to eat. The pool area was good.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear dgress2019 Thank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. Should you wish to further discuss your stay with us, please feel free to contact me directly at the hotel 519-623-4600 ext 4. Sincerely, Joanne S Guest Services Manager

"Its nice to be told to Buzz Off by the front desk"

5
User 26/08/2019

Let me explain. The front desk clerk loves my Buzz Off shirt i checked in with. It became a running joke the entirety of my stay. I felt more than just a client with that and it was appreciated. It spread to other staff members so it was quite funny

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear NorthStar744561 We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times. We look forward for your return to another memorable experience. Best regards Joanne S Guest Services Manager

"Dirty room smelled like smoke"

3
jrginnyc, New York City, New York 20/08/2019

The room was filthy, in bad repair and the room, towels, pillows and sheets smelled like smoke. Someone nearby was smoking pot constantly, the whole floor stunk for our entire visit. batteries in TV remote were dead

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jrginnyc Thank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. Should you wish to further discuss your stay with us, please feel free to contact me directly at the hotel 519-623-4600 ext 4. Sincerely, Joanne S Guest Services Manager

"Nice hotel on edge of Cambridge, just off the 401,"

5
R N, Ontario, Canada 19/08/2019

Check-in was fine, friendly staff, room 602, view of Hespeler & shopping across the street. Decent size room, two queen beds, TV, AC, fridge, microwave, Keurig coffee maker, good free wi-fi, 4 pillows per bed, table with 2 chairs and more. The TV remote was not working properly but called the front desk & a working replacement was provided promptly. Buffet breakfast – breads, cereal, waffles, juices, fruit scrambled & hard boiled eggs, sausages, yogurt, coffee, tea, milk & more, very good. It was very busy but the staff worked hard to keep everything filled. There was an indoor pool, never used but looked nice. Parking was free which was nice. The location is great, close to the 401, mall & box stores across the street, fast food & other restos within walking or short drive away. Overall, nice hotel & would stay again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear R N Thank you for taking the time to write this review on our Best Western Plus Cambridge hotel. We are so happy to hear that you enjoyed your stay with us and found our property to be a good value and location. We appreciate your feedback as we are always looking for ways to improve our guest's experience. We look forward to welcoming you back on your next visit to Cambridge! Best regards Joanne S Guest Services Manager

"Nice clean hotel with CAA or aaa discount "

4
FibreFil, Piedmont, Canada 18/08/2019

The staff are very friendly and the place is very clean lots of parking with Tesla charging across the street and for convenience it's just off the 401 highway lots or shopping around if needed thanks

"great stay"

5
User 15/08/2019

Good location, easy to find and lots of parking available. Breakfast was excellent- lots of choices and served hot. Lighting in bathroom was odd- in the middle of the ceiling which left my face in shadow looking in the mirror so hopeless for applying make-up or shaving. Staff were very friendly and I felt welcome. Sheets and pillowcases smelled strongly of bleach- good to know that they were sanitized but not a pleasant smell to have near your face.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear janetk724 Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed our breakfast buffet and very happy to read you found our team friendly. I would like to apologize for any inconvenience the lighting might have caused also the bleach smell on the sheets and pillow cases. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Best regards Joanne S Guest Services Manager

"Friendly and affordable."

5
danielhyu, Calgary, Alberta, Canada 04/08/2019

We were greeted warmly by staff at this hotel. They even offered my child a toy from the toy chest. This toy entertained him for the duration of our 2.5 week trip and counting. Room was clean and the pool/hot tub was a bonus. Breakfast buffet was also well stocked and offered a good variety.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear danielhyu Thank you for taking the time to write this great review on our property. We are thrilled to hear that you enjoyed your stay with us and found us a great value. We are glad that you were able to enjoy our complimentary hot buffet breakfast as well! We look forward to welcoming you back on your next visit to Cambridge! Warm regards Joanne S Guest Services Manager

"Family Trip"

5
User 04/08/2019

We stayed at this hotel with 11 guests in 3 rooms. The staff were all friendly and our rooms were all put together. Rooms were very spacious and clean. The pool was clean and enjoyable with a hot tub and seating area with TV for entertainment. Hotel is close to major chain stores and restaurants as well. I will stay here again if in the area.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear amandadeslippe Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed our pool and hot tub. We are glad you found our team friendly and we look forward to having you stay with us again on your next visit to Cambridge. Best Regards Joanne S Guest Services Manager

"one week stay"

5
Culture717786, Niagara-on-the-Lake, Canada 03/08/2019

we found hotel central to our requirements.With all required amenities close at hand.We would definitely stay there again if we where in the area.tv had many channels available.plenty of towels and hot water .internet was exceptable .Breakfast was all inclusive ,hot or cold and lots of it, including fruit.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Culture717786 Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Great Staff"

4
User 31/07/2019

Though the hotel is a little dated the staff make the stay great. Kids loved the pool. We were in a group and the hotel had a room available for us to hang out in and when we all checked out right before the checkout time the staff worked hard to get it done.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 17BT Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"get away"

5
593charliea, London, Canada 23/07/2019

We have always enjoyed our stay at Best western, enjoyable staff, centrally located to everything. They go over and above. The breakfast is amazing, it has everything to help you start your day with. Then enjoy a work out or swim after your day to relax.

"Home away from home"

5
Kathy B, Toronto, Canada 22/07/2019

Clean, quiet and comfortable rooms. Staff extremely friendly, helpful and knowledgeable of the area. No matter how busy they may be, every guest is treated as a V.I.P. The breakfast buffet offers a variety of items including eggs, bacon , sausage, fresh fruit, yogurt and bread selections.

"An impressive visit."

5
Moira915, World 16/07/2019

This hotel was great. Close to everything. Affordable, friendly, clean and I highly recommend it. I was on a conference but next visit will be pleasure. Nice swimming pool and hot tub. Shopping was very close by and lots of it.

"Weekend Vacation say"

5
jp6053, Ontario, Canada 14/07/2019

What makes this hotel exceptional is the staff! From the minute I was making my reservation and actually speaking to someone from the front desk (a bonus to speak with someone who could answer my questions right away instead of being put on hold while the person tried to find out the answers) gave me a postive outlook on this hotel. When we arrived and checked in it was fast with friendly staff. The housekeeping staff were excellent and friendly too. However the staff at the buffet were the absolute best! Thank-you very much to all the staff that made our visit stress free and a lot of fun!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jp6053 We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times We will be sharing this review with our steam that way they can read the kind words you wrote about them. We look forward for your return to another memorable experience. Best regards. Joanne S Guest Services Manager

"Welcomed back"

5
gypsyk, London. Ontario, Canada 14/07/2019

We have stayed with our three grandchildren at this property several times. It is convenient to the 401. It has a pool for the kids and a hot tub for us. The breakfast is varied and there is plenty to eat. Rooms are big enough, it has a large screen tv as well as a frig and coffee maker. The manager remembered us and came to chat. The lady who checked us in was friendly and remembered that she had made my reservation the day before. We will continue to stay at this hotel when we are in this vicinity.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear gypsyk We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for this and also for your loyalty to our brand. We hope you continue to patronize our property for years to come. From our Best Western family to yours, Best regards. Joanne S Guest Services Manager

"OUR STAY"

5
Trickedbayou, Winnipeg, Canada 13/07/2019

Unbelievable From check in to check out... this hotel was wonderful Diana at the front desk was amazing she was one of the most friendly, accommodating, and professional people I have ever encountered. She has qualities that any employer would be lucky to have in their employees. Single handedly SHE makes this hotel a 5 star We did not have the opportunity to meet any of the management, but judging by how happy and accommodating the rest of the staff are they must also be fantastic. Kudos to all ...JOB WELL DONE Would definitely recommend and stay here again

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Trickedbayou Thank you very much for taking the time to write this wonderful review on our Best Western Plus Cambridge Hotel We are absolutely thrilled to hear that you enjoyed your stay with us! Thank you for the kind words about Diana, we will be sure to pass them on. It is our pleasure to take care of our valued guests and keep them happy and content at all times. We look forward for your return to another memorable experience. Best regards Joanne S Guest Services Manager

"Family stay over night"

5
Trek23627, Port Perry, ON 11/07/2019

Check-in was quick and friend. Hotel was clean, access to coffee and tea 24 hrs. Daughter loved this perch. Room was nice, amenities low quality, maid was extremely helpful. Breakfast was adequate, nothing fantastic but plentiful.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Trek23627 Thank you for taking the time to write this review on our Best Western Plus Cambridge hotel. We are so happy to hear that you enjoyed your stay with us. We appreciate your feedback as we are always looking for ways to improve our guest's experience. We look forward to welcoming you back on your next visit to Cambridge! With hospitality Joanne S Guest Services Manager

"Disappointed"

2
Jen S, Essex, Canada 09/07/2019

I recently stayed here for a one night stay with my husband and son after visiting African lion safari. The hotel lobby and dining area were very clean and bright and the staff at the front counter was also very polite and helpful. It was the room that I was surprisingly disappointed with, since I always enjoy staying with Best Western chains. I dont mind staying at a hotel that is outdated, but when it's not clean is not the most pleasant. The lamp shade was broke just hanging there, the dining table leg had been broken and glued back on crooked, when I walked into the bathroom, the carpet was lifted off and wet, there was a pile of hair on the bathroom floor under the sink, the shower faucet wasnt secured and could be pulled right out of the wall, there were cherrios on the carpet, and when I open the fridge to put our left over pizza, there was something spit inside with a hair hanging. On the brighter note, the breakfast was delicious with a wide variety, friendly staff, and clean eating area. I wouldn't stay here again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jen S I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future.We have shared your comments with our leadership team for review. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Great stay"

5
User 09/07/2019

We checked in a few minutes, staffbwas friendly, room was great, all very modern and updated. Wifi was very fast and easy to access, breakfast in the next morning was great, staff there was very friendly and helpfull

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Brian T We are pleased to learn that your discovery had resulted in your having a quality stay at our property. Thank you for sharing your experience and we will continue to endeavor to provide valued care to our guests. Looking forward to your return. Best regards. Joanne S Guest Services Manager

"Cozy and value for money"

4
mohamedabdallah1974, Dubai, United Arab Emirates 07/07/2019

I stayed for three weeks at the Best Western. I recommend this hotel for a decent stay with value for money. Staff members were very friendly and quite helpful for a first time visitor to Canada like me! Rooms were a bit old but I was told the hotel management is putting a decent investment to upgrade the place. Breakfast didn't have many options but I enjoyed the waffles, my favourite every morning and coffee and tea are free all day at the lobby. Would definitely consider coming back to this hotel.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear mohamedabdallah1974 Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our front desk staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best Regards Joanne S Guest Services Manager

"Great staff, fantastic quality for dollar paid"

5
User 07/07/2019

The place is great, but the staff make it fantastic. A very relaxed and calm atmosphere created by the staff make the stay very enjoyable, every employee seems to very much so enjoy their job and it reflects on the quality they put into their services. Great breakfast, internet wasn't the best but that is the biggest critique i can give to this hotel.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Exploration754948 Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. With Hospitality Joanne S Guest Services Manager

"Good Stay but trash was in our room upon check in"

4
jcraw85, Detroit, Michigan 03/07/2019

Good stay, found an excellent price online. Upon getting into the room there was a cough drop wrapper in the nigh stand and shopping receipts in one of the dresser drawers that was 2 weeks old. Hallway had a musty smell but besides that the room and hotel served its useful purpose. Pool was a little dirty with debris floating on the floor but kids liked it. The breakfast was great and loved how cookies and morning go bags were available.

"Great!"

5
jenniferkT1052ZM, Collingwood, Canada 02/07/2019

Clean hotel, friendly staff good breakfast included with room; more food than the usual continental breakfast. There was a party room for us to use for our group. The pool & hot tub were clean & area was well kept.

"Best when visiting locally"

4
User 23/06/2019

This Best Western is a suitable and affordable hotel when visiting locally. Use it as a convenient jumping off point to travel to your destination. It is close to transportation (highway) and shopping. Friendly staff greet you. It is clean and offers an indoor pool and hot tub. Coffee 7/24 and light complementary breakfast. Great for business travel.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear T3361TYrobertm We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Getaway"

5
Phil D, White Rock, British Columbia, Canada 14/06/2019

Hotel was easy to find, conveniently located near my travel route. I found all the staff to be extremely pleasant & helpful. Enjoyed the pool and hot tub, front lounge area, breakfast and related facilities. Absolutely no complaints with room or anything during my stay.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Phil D Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed our breakfast buffet and amenities such as our pool and fitness center. We are glad you found our team friendly and we look forward to having you stay with us again on your next visit to Cambridge. Best regards Joanne S Guest Services Manager

"Great hotel"

3
Talonxoxo, Barrie, Canada 11/06/2019

This was a very pleasurable stay. The beds were comfortable, check in & out were easy & the location was fantastic. However the rooms were kind of ugly (except the bathroom which was very large and aesthetically pleasing with a very nice shower) and the breakfast was TERRIBLE. If you don't plan on eating breakfast here or taking photos in the hotel room this is an awesome place to stay!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Talonxoxo We are indeed grateful for your review. It's nice to be appreciated for all the hard work we do behind the scenes to make our valuable guests happy and content at all times. I apologize however that our breakfast did not meet your expectations. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Best regards Joanne S Guest Services Manager

"Poor room quality, unprofessional staff"

2
User 11/06/2019

was very unhappy with the room specifically the bathroom in which we had issues with water pressure, lack of ventilation, poor lighting. Also wasn't the prettiest room I've ever been to, could use an update. We had the power blow in our room after simply using the microwave one time. It took staff 20+ minutes to even locate the breaker as they weren't even sure which floor the breaker was on. afterwards we were roughly told to try not to have too many things plugged in instead of being given an apology. We had 2 lamps on and the microwave and an iPhone charger plugged in not in use across the room. Hotel staff loudly gossiped in the hallway each morning waking us up as noise carries very easily. Hotel staff grouped together daily outside of our back door in the parking lot to smoke which impeded on our privacy and not to mention was a non-smoking area and we were in a non-smoking room (I'm sensitive to the smoke.) Probably wouldn't be back to this hotel. If you do go, make sure your room isn't close to the lobby or you also won't get any sleep.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Sherpa37610734284 Thank you for taking the time to share your experience with us. It is reviews like yours that allow us to continue improving. I am sincerely sorry that our staff did not meet your expectations during your stay. We pride ourselves on excellent service, and I can assure you that the service you received is not indicative of the Best Western Plus standards. I hope you will consider staying with us again - we would love the opportunity to give you the genuine Best Western Plus experience. Sincerely Joanne S Guest Services Manager

"Right off the highway"

4
User 09/06/2019

hotel is clean and the elevators are the best rarely waited for one!! and the hotel was full first two nights of stay generous breakfast and nice area to sit and eat tea and coffee in the lobby at all times right by the elevator nice pool and fitness area

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Freedom34394105774 We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for this and also for your loyalty to our brand. Hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Great location great hotel"

4
Richard F, Westlock, Canada 11/05/2019

Stayed here for a week while getting my crew some training. Rooms and breakfast were very nice, great location with a mall and multiple places to eat within walking distance. Pool and jacuzzi on site, Would recommend this hotel

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Richard F Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"affordable, clean, efficient"

4
Navigator25578716990, Windsor, Canada 05/05/2019

Overnight leisure stay, affordable, clean, quiet, quick efficient service at check in and out, nice pool with towels, and a hot included breakfast with choice and friendly service as well ...great stay

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Navigator25578716990 Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Warm, friendly, helpful staff at a reasonably priced and conveniently located hotel."

4
Michelle M, Calgary, Canada 03/05/2019

Thanks so much to Best Western Plus for making our stay so pleasant. This hotel was nice and close to the Kitchener airport so it was a quick trip by taxi. We had never been to Cambridge before but the staff were helpful in recommending places to eat. Everything seemed to be close by. The breakfasts had everything we needed to keep us going through long mornings training with a new service dog. The staff were so accommodating and supportive of our transition bringing home a new service dog. We are so appreciative of this hotel providing a safe, relaxing, welcoming environment during our long, exhausting days of training. Thanks for all the support!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Michelle M Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Best Regards Joanne S Guest Services Manager

"Extremely underwhelming! "

1
416ravip, Calgary, Canada 25/04/2019

We have stayed at Best Westerns many times before in several cities and they are usually good. This was the worst one I have been to. Cleaniness is lacking, room smelled of mildew walking in (mold in bathroom around tiles, hot tub, pool), dirty shower head, behind toilet dust. Room 604 should not be rented to anyone in it's condition! Front desk staff rude and unfriendly. Made me feel bad for requesting a change of room, even at 20% capacity. They looked bored lounging on lobby couches, I felt like we were bothering them. Room was “cleaned” really late afternoon but was just bed cover pulled up, pillows and sheets still rumpled, the wet towel was removed and shampoo added. I actually walked across the parking lot and asked to see the next hotels rooms. If I had not prepaid my room I would have moved! I will likely be in Cambridge often over the next several months, but since this hotel did nothing to make me feel like they wanted repeat business, I will try a different hotel.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 416ravip Thank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. Should you wish to further discuss your stay with us, please feel free to contact me directly at the hotel at 519-623-4600 ext 4. Sincerely, Joanne Steenkamp Guest Services Manager

"My Stay at the Best Western Cambridge"

5
Voyager32961479281, Whitby, Canada 14/04/2019

Front desk people were very warm and accomodating. Room was very nice, but needed some carpet replacement. Front lobby and breakfast area nice and clean, and the property is very close to other restauarants and shopping.

JoBestWesternPlus, Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Voyager32961479281 Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best Regards Joanne S Guest Services Manager

"Decent Hotel"

5
User 13/04/2019

The rooms are clean, the beds are comfortable, the breakfast is good, ample parking, quiet and the wifi works well, what else could you possibly need. The front desk staff are very friendly and very helpful.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear P M Thank you for the positive feedback of your short but otherwise pleasant stay. We very much appreciate the concise narration of your experience highlighting the best of services that we have to offer. This is indeed a shot-in-the-arm to carry-on our hard work. We hope you'd come back to see us when you come through Cambridge again. Best Regards Joanne S Guest Services Manager

"Amazing Staff"

5
User 01/04/2019

This hotel was clean and had everything we needed. The breakfast had a variety of options. I loved the yogurt bar. The staff was extraordinary, very pleasant and helpful. We stayed with our ringette team and the staff went out of their way to make the stay fun. The beds were very comfortable.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Sightseer565999 We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Friendly staff"

5
User 25/03/2019

Great staff. Went above and beyond. Breakfast was great. Food was hot. Free coffee in lobby all the time. Pool is clean. Close to 401. Mall is close by including lots of restaurants plenty of parking.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Wander29234353287 We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times. We look forward for your return to another memorable experience. Best regards Joanne S Guest Services Manager

"Nice hotel and great staff"

5
Getaway57089743836, Sudbury, Canada 25/03/2019

Nicely decorated room that were clean and smelled nice. Pool and spa area were good and neat. Breakfast had the options of hot and cold with a reasonable selection. The staff were friendly and kind!! Thank you!

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Getaway57089743836 Thank you for the positive feedback of your short but otherwise pleasant stay. We very much appreciate the concise narration of your experience highlighting the best of services that we have to offer. This is indeed a shot-in-the-arm to carry-on our hard work. We hope you'd come back to see us when passing through Cambridge again. Best Regards Joanne S Guest Services Manager

"Break in routine"

4
User 24/03/2019

The Best Western Plus Cambridge Hotel was our choice for an overnight getaway and change in pace to break up the long winter. This hotel easily met our expectations with friendly service and suitably clean and well maintained facility.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Larrys550 We thank you for your warm and friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. Best regards. Joanne S Guest Services Manager

"Very clean , friendly staff"

4
Tracy Y, Alexandria, Canada 22/03/2019

The hotel is very nice, but needs a few updates. The pool area was kept clean and well-stocked with towels, At the time of our trip, I needed handicapped parking, but there was construction going on in the building where the back parking lot spots were covered over by construction vehicles and a ramp, making it quite difficult to access the back door. The staff were quick to try to amend the problem by having the construction vehicles move to the back of the property and the hotel accounted for this when I complained by giving me the night free of charge.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Tracy Y Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Great Value"

5
stnbrgn, Cambridge, Canada 21/03/2019

We stayed one night with grandchildren during March Break. Very good value for the price. Great assortment for breakfast, including scrambled eggs, sausage, toast, cereal, oatmeal yogurt and muffins. Waffle machine was not in use, but there was plenty of other items to choose from. The pool was great for the grandchildren with a large hot tub. Rooms were adequate. Check in was quick. No complaints with our stay.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear stnbrgn Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Home away from home"

5
Kathy B, Toronto, Canada 20/03/2019

Friendly front desk staff greet you using on arrival with coffee and fresh baked cookies available in the lobby. Forgot a toiletry item? No problem, the front desk staff can provide it for you. Clean, quiet rooms with comfortable beds and plenty of room so you're not crowded. Fridge, coffee maker and hairdryers in all rooms and some rooms include a microwave but there one available for use in the lobby as well.

"Resort in the City"

5
User 18/03/2019

Hotel lobby was spotless, bright, spacious. Spa has a large pool and hot tub (both with stair entry which makes them usable for anyone with mobility issues). In the spa area there is also a large screen TV and a fireplace with seating. It's so relaxing and inviting. Customer service was beyond what I expected in anything other than a resort. We left in a hurry our first morning and left a bit of a mess. We forgot to put the DO NOT DISTURB sign in the door and when we got back the cleaning staff had even gone so far as to fold the pajamas we left on the beds. Unreal customer service! The breakfast was not your typical hotel breakfast. It was hot, fresh and plentiful including eggs two ways, sausage, waffles, yogurt, fruit, breads, muffins, 4 kinds of juice, tea and coffee. The staff is always the face of a business and can really make or break a customers experience. Everyone we had contact with from the front desk to cleaning to maintenance was friendly, professional and courteous. I cannot think of anything to say where improvement is needed. I would stay here again--as a destination not just a stopover. Well done Best Western Plus Cambridge!

"Simple, nothing fancy!"

3
MahmoudShoblaq, Toronto, Canada 11/03/2019

Online photos were deceiving, it is a little older and run down that I thought it would but but it was alright. The price though seemed high, could have paid that amount for Niagara Falls on a weekend!

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear MahmoudShoblaq Thank you for sharing this feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Best Regards Joanne S Guest Services Manager

"Great Location and Friendly staff"

4
User 28/02/2019

Stay here regularly when visiting family in Cambridge. Easy access from Highway 401. Rooms are spacious and very comfortable. Breakfast was very good and we could bring our grandchildren to join us and swim in the pool.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Dennis J Thank you for sharing your experience during your recent stay with our property. We value your generous appreciation of the hotel services, room cleanliness and comforts and the amenities on offer. I wish to take this opportunity to specially thank you for being loyal to the brand and our hotel in specific and we hope we'd keep the trust for many years to come. Hope to see you again soon. Best regards. Joanne S Guest Services Manager

"Good stay with quirks"

4
621tracyr, Komoka, Canada 18/02/2019

Check in was quick and easy. No wait at all. Standard room, nothing awe inspiring. The pool was nice and bright but could always handle more seats. Our floor was really quiet that evening for sleeping. The bed was super hard! I like my mattress on the firm side but I woke up in the middle of the night with a sore body. Our toilet overflowed the next morning. While help arrived promptly, it took me longer to figure out that the buttons on the phone to call the front desk didn't work. Breakfast was standard fare- waffles, breads, eggs, beans, sausage and cereals. During our second night stay, we headed to the lobby around 9pm to grab a hot drink. The hot water carafe was empty which isn't a big deal except the hotel reception was on her cell phone having a personal conversation (sounded quite interesting with breakups and moving out). She continued the conversation while I asked for the hot water to be filled, while she filled the cups, while she asked a gentleman to put his open beer away etc) A little unprofessional. Parking lot was completely untreated after the ice storm we received 5 days earlier. It was treacherous!

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 621tracyr Thank you for sharing this feedback on your recent stay with us via TripAdvisor. I apologize for any inconvenience this incident might have caused we have reached out to our third party snow removal company to address this issue. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We would also like to apologize for our front desk agent being on her cell phone I have addressed this with all my staff and we have brought this issue under control immediately. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Sincerely Joanne S Guest Services Manager

"Regular stay, nothing special- standard BW stay."

4
danielgS3583RA, Surrey, Canada 16/02/2019

The check-in process was a little long and somehow was added to the Best Western rewards program without being asked. A card showed up at my house a few weeks later to my surprise... Other than that, the breakfast was nothing special, but typical of Best Western breakfast buffets. Easy access to the highway was great.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Daniel G Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best Regards Joanne S Guest Services Manager

"Relaxing Stay"

5
Vacation30678932647, Lakeshore, Canada 08/02/2019

The complete staff are always friendly and helpful! This hotel has a pool, hot tub and breakfast included! We love to stay Here whenever we are in town, its like a mini vacation. Love coming in and seeing the front staff smiling!

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Vacation30678932647 Thank you for the wonderful feedback and also for your continued loyalty to the brand and our hotel in particular. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Thank you again for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best regards. Joanne S Guest Services Manager

"Stopped to check the price, stayed because we felt welcomed...and got a good price."

4
Sightseer00952432511, Tiverton, Canada 07/02/2019

FRIENDLY, clean, bright. Hot (and cold) breakfast in a clean, bright, open venue. Bring a robe to walk to the pool and pee before you go - the washroom door in the pool area doesn't lock and might jam. The staff couldn't have been nicer.

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Sightseer00952432511 We thank you for your warm and friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. We have informed maintenance regarding the washroom door, it is being rectified thank you for letting us know:) Best regards. Joanne S Guest Services Manager

"Was fantastic"

5
User 04/02/2019

We were able to relax and enjoy our stay! Fantastic staff and the hotel was very clean. Breakfast was ok, pool was a little cool but very clean. Hot tub was fantastic. Internet was great. Thank you to the staff

JoBestWesternPlus, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Roam52580148885 Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Bathroom door would not shut and ice bucket smelled of marijuana"

2
Inspire52045628240, London, Canada 28/01/2019

The hotel is nice in apperance when you arive. When I checked in the front desk clerk couldn't stop talking to a departing employee about there plans to party that night. Which is fine I just wanted to get to my room as I was in town for a grand opening of one of my stores and had to get back. The room was ok one of the accent pillows had a huge stain on it and the ice bucket smelled strongly of marijuana. The real problem was the bathroom door didnt close it was warped and all you could do was push it close and put a towel in front of it to stop it from opening back up. This was even more of a problem as my wife and daughters were with me. When we let them know of the door all we were told was that they would let maintenance know. Over all very disappointed for the 150 a night price I expected better. Could have gotten a much cheaper room else where but expected more then this from Best Western

Oceanangel27, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Inspire52045628240 I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. We have informed maintenance and housekeeping of the issues they will be rectified right away. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Great Stay"

5
Norcree, Tukuyu, Tanzania 25/01/2019

Great Stay,hotel very clean and fresh. Staff were very friendly,courteous and professional.Rooms were clean and fresh, beds wand pillows were comfortable. I had a restful sleep. I would highly recommend this hotel to others and it would be my hotel of choice when returning to the area.

Oceanangel27, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Norcree Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services, values as well as your continued loyalty to our hotel we look forward to your next visit. Best regards. Joanne S Guest Services Manager

"Hockey tournament"

3
Wanderer50807058154, Bancroft, Canada 21/01/2019

Staff was very friendly and helpful and hotel was clean. Just drain issues with the tub and pressure in the shower could have been better and the mini fridge did not get cold. It was close to all amenities.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Wanderer50807058154 Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best Regards Joanne S Guest Services Manager

"Great Staff, Clean Rooms"

5
Tara O, Timmins 04/01/2019

I look forward to my visit to the Cambridge Best Western Plus every time I go to Cambridge. The staff are wonderful, great customer service, the rooms are clean and the breakfast is awesome. The pool is a great hit for the kids and the hot tub for myself. I love the ability to be able to do laundry when I need to. You won't be disappointed Thank you.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Tara O Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our front desk staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Warm Regards Joanne S Guest Services Manager

"VERY Accommodating & Wonderful Staff!"

4
User 28/12/2018

We ran into a snag in our trip and needed to kill A LOT of time, but the front desk allowed us to checkout at 230PM (not 11AM) for free! They made it so easy, and didn't come knocking at our door every 30 minutes. It was a huge lifesaver! The breakfast was your typical continental breakfast, and the location had a lot of restaurants/shopping right there. I highly recommend this hotel, and I will be staying at more Best Western locations in the future!

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Natalie H Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our front desk staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Warm Regards Joanne S Guest Services Manager

"best western you cant go rong"

5
User 17/12/2018

the make your stay always a plesant event when ever in the area it is best western for my the staff is always very helpfull and the breakfeast staff welkomms you with a smile and the make sure you happy

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Getaway02094276526 Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"Overnight Stay for Nearby Wedding at Butterfly Observatory"

5
Curious28112271686, Hamilton, Canada 08/12/2018

BW Plus perfectly situated off the 401 and Hwy 24 with clean rooms and helpful staff. Close to everything from attending wedding to shopping and Brunch the following Day. Easy Checkout as well.Staff goes out of there way to ensure you have a pleasant stay!

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Curious28112271686 We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for this and also for your loyalty to our brand. Hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Wonderful greeting coming in from the cold."

5
User 19/11/2018

Fast, efficient service at the front desk for a last minute booking. Greeted with offers of tea, coffee and fresh baked cookies. A truly nice greeting coming in from the snow. The room was super clean, with comfortable beds, a fridge and microwave. A very reasonable price.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Flyer594454 Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our front desk staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best Regards Joanne S Guest Services Manager

"Friendly staff and good breakfast"

4
D6551VEsharonc, Goderich 17/11/2018

Stayed while at Cambridge Memorial hospital with elderly parents. Staff helpful and gave us a room close to elevators as requested. Received a hospital discount. No complaints. Breakfast included and quite good. Free parking.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear D6551VEsharonc Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. Best regards. Joanne S Guest Services Manager

"Best western"

5
Peter C, Brampton, Canada 15/11/2018

Very nice hotel, friendly and fast service. The room was very clean and comfortable, the hotel is nice and clean the breakfast was fresh and warm. I will definitely be staying at this location again in the future.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Peter C Thank you for the warm feedback. We are glad you had a pleasant experience during your recent stay at our property. Appreciate all the nice things you wrote about our services, for it's an encouragement for us to carry on the good work. Looking forward for your next visit. Best regards. Joanne S Guest Services Manager

"Some Pluses, Some Minuses"

3
BluePointer, Ontario, Canada 05/11/2018

We stayed at this hotel for the first time despite family commitments being nearby in Guelph, since the Guelph Best Western is no more. This hotel was easy to access exiting the 401. Not as easy to exit the hotel and go north, however. There is an opening in the divided highway to go north, but you take your life in your hands trying to make that left hand turn across many lanes. Staff advised to go south to the light and make a U-turn, but that is risky business too. The foyer and reception area of the hotel was one of the nicest parts, clean, airy, open, with lots of seating and the breakfast area. A very nice touch was the available apples, 24/7 coffee and warm, fresh cookies. We also loved the friendly and efficient check-in with only a small wait behind other clients. Our room had all the appearances of being lovely, and we got what we requested on the online check-in. The room was clean, had a great view... everything we have come to expect from Best Western in travelers' conveniences: coffeemaker, microwave, mini fridge, clock, suitcase rack, great internet and a flat screen TV. An in-room safe would also be nice to have. Great beds - comfortable, clean, good quality bedding... very nice. The bathroom, as well, was clean, had the toiletries we expect, and a good number of towels. We enjoyed the breakfast offerings. Even though they were the usual hot and cold, they were fresh and plentiful, and the breakfast tables were wiped clean as clients left. Appreciated! We loved the pool and hot tub area on the lower level. Lots of clean towels were available. We also saw that there was a workout room with 5 machines, I believe, a great perk for those who have come to expect it. The minuses were things that scream of needing an update. The small table by the window had no electrical outlet near it. That was so inconvenient. There wasn't even a light on the table, but a nearby floor lamp. The overall lighting in the room was poor. When looking for an outlet, we saw the maze of wiring and extensions behind the dresser... perhaps there were extra places to plug things there, but they were certainly not accessible, and did not appear safe. The bathroom fan worked on the light, and it was so loud that it howled and echoed through the small closet. The fan seemed to have no effect on clearing the shower humidity. We normally leave the bathroom light on with the door slightly ajar during the night, but this was impossible because of the noise. If it was a benefit, there was a wide enough crack on the locked and latched main door to offer light from the hallway. In the bathroom, lighting was very poor for makeup or shaving with overhead pot lights that don't shine between you and the mirror. The heating cooling system was a mystery - two separate controls on opposite walls, but no temperature indicators. The fan on the cooling control was even noisier than the bathroom fan, again echoing through the hollow closet. We couldn't sleep with it on; I don't think anyone could. Watching TV with it on would be impossible. Needless to say, the room was very warm by morning. However, it was shocking to see how much humidity had accumulated on the windows and the window ledge. The damage from this over years, was very evident. I suppose that we might be told that we could have complained to management- but these things are not "fixable" with a maintenance visit. We would like to make this our go-to hotel when in the area, but I am a little leery of the "minuses".

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear BluePointer Thank you for sharing your experience through a detailed review. We appreciate your compliments and criticism of our hotel services, value added amenities and location specifics. Guest satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Nonetheless, we are happy that you were satisfied with your stay but wish we'd have done more to make it a memorable one. We wish you'd come back so that we could provide a superior experience. Best regards. Joanne S Guest Services Manager

"Excellent Stay!"

5
Doris H, Oshawa, Canada 29/10/2018

my husband and I stayed at this location for a Wedding, easy access off the highway, close to local attractions and venue (Cambridge Mill Pavilion). The staff was very friendly and helpful with an earlier check in requirement. Was surprised at how quiet the hotel was, great night sleep and great breakfast the next morning.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Doris H Thank you very much for taking the time to write this wonderful review on our Best Western Plus Cambridge Hotel We are absolutely thrilled to hear that you enjoyed your stay with us! Thank you for the kind words about our staff, we will be sure to pass them on. We look forward to welcoming you back on your next visit to Cambridge. With Hospitality Joanne S Guest Services Manager

"Cambridge stay"

5
Robert P, Windsor, Canada 27/10/2018

Easy access from the 401, lovely room for a reasonable price. Enjoyed the breakfast and not having to pay for parking. Handy to highway 24 with lots of shopping and places to eat. Would certainly stay here again.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Robert P Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Clean, Comfortable, and friendly staff"

5
jeffbA6197LS, Cobourg, Canada 24/10/2018

The hotel provides breakfast, clean rooms, comfortable beds and good internet service. The staff is friendly and helpful. The lobby and shared areas are clean. Lots of parking. Great place to stay for business or personal use.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jeffbA6197LS Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. Best regards. Joanne S Guest Services Manager

"GREAT STAY AND WONDERFUL STAFF"

5
Chuck715, Muskoka Lakes, Canada 15/10/2018

The room was very nice. Pool was clean. had an issue with no hot water and staff was quick to respond and the minor inconvenience was generously compensated. Free breakfast was excellent. Highly recommended.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Chuck715 We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"No bad, but average night's stay."

3
George H, Almont, Michigan 30/09/2018

Stayed at this hotel while visiting the African Lion Safari, which was 15 minutes away. The hotel was clean and staff were just fine, however, we booked our two rooms a couple weeks in advance and when we arrived, they were not near each other, but on different floors. This was a bit of a disappointment. The hot breakfast was OK with powdered eggs, lukewarm sausage, and a fair variety of food. We were not very impressed. The bed was clean and not too bad for as one night stay, comfy for the most part. I suppose we might stay there if we were in town again, but I would be more inclined to find something a little better.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear George H Thank you for sharing this feedback on your recent stay with us via TripAdvisor. I apologize for any inconvenience this incident might have caused. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Sincerely Joanne S Guest Services Manager

"Suitable, but not exceptional"

3
Atarz1985, Toronto 29/09/2018

My partner and I were in town for a wedding, and stayed here as there was a wedding rate of 135/night plus tax, which was reasonable. The hotel common areas are clean and very modern, but the hall ways and the rooms themselves seem a bit dated and tired. The room was clean, comfortable and spacious, however the bathroom needed a better cleaning. Hairs scattered in the shower/tub and some mildew on the shower curtain. Breakfast was typical of other BW, decent enough, but not amazing. The waffle station is the best thing. Staff was friendly, if I needed a room for a night I'd probably stay again.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Atarz1985 Thank you for sharing your experience through a detailed review. We appreciate your compliments and criticism of our hotel services. Guest satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Nonetheless, we are happy that you were satisfied with your stay but wish we'd have done more to make it a memorable one. We are glad you will come back so that we could provide a superior experience. Best regards. Joanne S Guest Services Manager

"Overnight in Cambridge"

5
jlroyka, Kingsville, Canada 27/09/2018

We enjoyed our stay. The check in was immediate and the hot cookies were there waiting for us. The pool looked busy at night, but I had the place to myself in the morning. It was great. Tons of towels read and the place was spotless. The rooms are very comfortable and beds were excellent. This hotel actual had organic bath products that I could use on my sensitive skin. This has not happened to me in North America before so... wow. Good job Best Western.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jlroyka Thank you very much for taking the time to write this wonderful review on our Best Western Plus Cambridge Hotel We are absolutely thrilled to hear that you enjoyed your stay with us! Thank you for the kind words, we will be sure to pass them on. We look forward to welcoming you back on your next visit to Cambridge. Best Regards Joanne S Guest Services Manager

"great place"

5
User 27/09/2018

best western is great. its clean affordable has nice people working here. you will feel at home when here. always better to go with a place where you know you will enjoy and not run into any problems. thanks again

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear outtatowncash Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our staff and that you are happy with out hotel in a whole. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best Regards Joanne S Guest Services Manager

"Bad"

2
User 24/09/2018

We stayed at this best westren for 2 nights the breakfast was horrible serving the same thing both mornings as i work in a best western i know ours serves different stuff every day this was dissapointing as i am a big breakfast eater. The room service was also bad they did not clean anything they took our garbage and that was it didnt even give us more soap!!!! There was hardly no parking spots left every day!! And the stair way smelled so bad like pee and im pretty sure there was blood on the stair walls it was so nasty!!!!

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jessica B Thank you for taking the time to share your experience with us. It is reviews like yours that allow us to continue improving. I am sincerely sorry that our staff, breakfast and cleanliness did not meet your expectations during your stay. We pride ourselves on excellent service, and I can assure you that the service you received is not indicative of the Best Western Plus standards. I hope you will consider staying with us again - we would love the opportunity to give you the genuine Best Western Plus experience. Sincerely Joanne S Guest Services Manager

"Best Hotel"

5
Nora T, Westmeath, Canada 21/09/2018

This hotel was number one - we have been travelling all month and stayed in 5-6 hotels different hotels and this one rates 100/100 - the employee where overly helpful and kind, one of the employees even went out of her way to make my grand daughters ( she has autism) stay better - they were very friendly- this hotel was extremely clean and even the cleaning lady's were kind , stopping to take a minute to answer any questions my grand daughter had. This hotel will definitely be the one we come back to next year when we return to visit the African Lion Safari again. Thank you for being a great place to call our home away from home.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Nora T I want to thank you for taking the time to post on our TripAdvisor page, it really means a lot to us. It is a great pleasure to have you as our guest. Each and every individual at our hotel tries their best to welcome our guests with open arms and make them feel right at home, I am glad you experienced that. From our Best Western family to yours, we welcome you and your loved ones back anytime and we look forward to your next stay. Warmest Regards Joanne S Guest Services Manager

"Mr George Anthony and Mrs Linda Anthony"

5
Linda A, Collingwood, Canada 21/09/2018

We recently stayed at the Best Western in Cambridge as a stop over from Niagara, The hotel was very clean staff very courteous and friendly assisted us with all our needs, the rooms very spacious and very clean We had full access to the spa weight room and pool the availability for these services was amazing We enjoyed a full breakfast the morning we left We will definitely be back,

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Mr George Anthony and Mrs Linda Anthony I want to thank you for taking the time post your positive feedback! It is great for other traveller`s such as yourself to read reviews such as yours which perfectly describe our hotel & staff. The staff continuously work hard to exceed all guest expectations. I am glad you got a chance to use our amenities and you enjoyed our complimentary breakfast. Overall we hope to see you again. From our Best Western family to yours, we wish you safe & happy travels! Best Regards Joanne S Guest Services Manager

"Best Western Cambridge"

4
claudiafalcone4, Montreal, Canada 20/09/2018

Hotel was comfortable and had a great stay away from home. Breakfast was a great to have downstairs no need to go out and eat. Coffee and water in lobby 24hrs a day which was great. Used the fitness room which was perfect for my workout.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear claudiafalcone4 Thank you for the warm feedback. We are glad you had a pleasant experience during your recent stay at our property. Appreciate all the nice things you wrote about our services, for it's an encouragement for us to carry on the good work. Looking forward for your next visit. Best regards. Joanne S Guest Services Manager

"Nice hotel"

5
JeanTheArtistCanada, Almonte, Canada 19/09/2018

Stayed in a queen suite on the fifth floor. Clean room and a very comfortable bed. Great front desk staff helped us get a room for an early check in. Good location with easy on/off to the 401. Lots of shops and restaurants close. I recommend this hotel and will stay there again when in the area.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear JeanTheArtistCanada Thank you for your robust support for the Best Western chain and particularly for praising our services, room cleanliness and comforts. You are most welcome to stay with us anytime and we guarantee that you'll be looked after with care. Once again thank you for your continued loyalty to our brand and we hope to see you again very soon. Warm Regards Joanne S Guest Services Manager

"very good review"

5
User 18/09/2018

I really like Best Western because they are always clean and they have a pool indoors and hot tub. I hhave never had a problem and when we do go away I pick Best Western because I love to swim and the breakfast was good as well.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jcthibeault Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Don't even bother"

1
strawberries4life, Eganville, Canada 15/09/2018

Booked one night in a 2 queen room and was given a room with just one double bed and an absolutely disgusting and uncomfortable pull out couch. The wall paper was falling off the walls, the bathroom door barely closed due to water damage that was never repaired. The bathtub was stained and dirty. The room itself stunk of mildew and stale cigarettes. After complaining to the front desk staff I was told this was the best room available! I obviously couldn't let my young family stay in these conditions and my husband had to spend over an hour on the phone at 11pm with the third party booking I had used to get us transferred to a different hotel. Horrible experience overall but at least the next hotel was clean and had 2 beds.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear strawberries4life Thank you for taking the time to share your feedback from your recent stay at our hotel. I would like to apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that you that your experience is not indicative of the level of quality we are known to provide. I have shared your comments with our housekeeping supervisor and our maintenance Manager, a follow up and investigation has begun in an effort to rectify these deficiencies as soon as possible. I would be delighted to discuss your concerns further as well as have the opportunity to regain your loyalty. Please contact me, at your convenience, my email is joanne@sunraygroup.ca or you can call me directly at the hotel at 519-623-4600 ext 7102 We do hope that this experience will not deter you from staying with us again in the future and I hope and look forward to speaking with you soon. Sincerely Joanne S Guest Services Manager

"My Anniversary getaway"

5
Tammy F, Cambridge, Canada 11/09/2018

For our 8th wedding anniversary we stayed in Cambridge, Ontario at the Best WesternThe staff was incredible !! Absolutely no complaints We had the King suite which I found a little small but it was a beautiful room to say the least I just wish hotels would accommodate to their smoking guests and not just their non smoking

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Tammy F We are pleased to learn that your discovery had resulted in your having a quality stay at our property. Thank you for sharing your experience and we will continue to endeavor to provide valued care to our guests. Looking forward to your return. Best regards. Joanne S Guest Services Manager

"Had A Great Stay Staff Was Wonderful"

4
CanadaPowell, canada 09/09/2018

We stayed for five nights and had a wonderful time. The check in and check out went very well. The room was nice and clean and lots of room. We had a nice breakfast every morning they had eggs, bacon, waffles, yogurt and many good things to add to it, toast, bagels, and crumpets and a few other items. Sandi who was in charge of the breakfast area was so nice and kept everything full and organized. You felt like she had invited you to her own kitchen for breakfast. We did not use the pool but the people travelling with us did and they loved it. So many times all of us that were travelling together met in the breakfast area at night for the free tea and coffee we even ordered a pizza in and had it in the breakfast area. When I was booking the hotel by phone I had a very nice lady named Sara help me get everything I needed. She even introduced herself to me when we were there and said if we needed anything to let her know. The manager was also very nice and always making sure that everyone is happy. We will stay here for sure when we go back to Cambridge.

"Friendly Staff, good stay"

5
User 03/09/2018

Nice family friendly hotel. The kids had a great time in the pool....very friendly staff and a decent continental breakfast was included. Beds were comfortable and rooms were clean. For a family stay, all our needs were met here.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear sherria442018 Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, and that you found our staff friendly, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Wouldn't Stay Again"

2
User 03/09/2018

We stayed for one night, Labour Day weekend, 2018. Check in was incredibly efficient - we had arrived mid-evening, so there was no line up and I'd say it took no more than 2 minutes to check in. I found the staff at this hotel friendly and professional. The rooms were spacious and fairly up-to-date. It could have been a great stay except for a couple of key things. First, and most importantly, it wasn't very clean. There were quite a number of hairs on the bathroom floor when we arrived (which is a real dealbreaker for me), and the chair in our room was stained. The hallways had a bit of a funky smell. Elevators were a bit grungy, etc. It's hard to feel comfortable in a hotel room when you question the cleanliness. Internet was spotty - if I was staying on business, that might be a problem. Breakfast was just OK. For the price we paid for this stay, I had expected more from this hotel. My husband and I both agreed that it's not a place we'd return.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear BucketListXprt Thank you for taking the time to share your feedback from your recent stay at the hotel. I would like to apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that you that your experience is not indicative of the level of quality we are known to provide. I have shared your comments with our housekeeping supervisor. Regarding the wifi we have recently upgraded our internet to fiber and are currently in the process of doubling the number of access points in the hotel to better suite our guests needs. We do hope that this experience will not deter you from staying with us again in the future, we would love the opportunity to give you the genuine Best Western Plus experience. If you would like to discuss this matter further please contact me directly at the hotel 519-623-4600 extension 7102. Sincerely Joanne S Guest Services Manager

"Great Stay"

5
joeandpeggy, Newmarket, Canada 30/08/2018

We booked the African Lion Safari package and had our grandchildren with us. It was a good value and was ready in an envelope for quick pickup. Also a 15% Boston Pizza coupon which was nice. Pool and hot tub area was very clean and inviting. Breakfast was well done. We would stay again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear joeandpeggy Thank you for the positive feedback of your short but otherwise pleasant stay. We very much appreciate the concise narration of your experience highlighting the best of services that we have to offer. This is indeed a shot-in-the-arm to carry-on our hard work. We look forward to you coming back to see us again. Joanne S Guest Services Manager

"Great breakfast options included"

4
User 30/08/2018

We were able to use points to get a mini-suite with queen bed. Breakfast options were extensive and warm. They were able to provide playpen for my toddler to sleep in for night. Halls were quiet. Convenient location, just off the highway.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Gloria R Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Conference Stay"

5
smoro1969, Windsor, Canada 27/08/2018

Needed a hotel for an overnight conference event. This hotel is close to the 401 as well as lots of dining/shopping options. The lobby and room has been updated recently and was clean and modern. I stayed in a king suite which had lots of windows and separate bedroom. Didn't get a chance to use the pool/fitness area, but will on my next stay. Complimentary breakfast is always a bonus. No complaints.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear smoro1969 Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Great customer service!"

5
User 27/08/2018

Great family hotel- staff were super-friendly at front desk. We left our toddler twins' pillows behind- they had them bagged and tagged before I even called and it was no hassle to get them shipped to us. Breakfast had lots of options and room was clean and bed comfy. Very close to African Lion Safari - would stay again based on the awesome staff alone! Thank you to the team at BW Plus Cambridge.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Natalie B Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels, from our Best Western family to yours, we welcome you back with open arms! Warm Regards Joanne S Guest Services Manager

"Almost a 5"

4
User 25/08/2018

This was the 14th hotel of our road trip. The room was clean & spacious.. It had a small fridge (no freezer section), microwave, coffee maker, iron & board, hair dryer. Bed was comfortable. The facility had a pool, fitness room, & laundry -- none of which I used. Breakfast included waffles, cereal, oatmeal, yogurt, pastries, eggs, bacon, sausage. It was the most complete breakfast of any on the trip so far. Both mornings there were a lot of people in the breakfast room. The only issue we had was that the Wi-Fi wasn't very good. And for some reason, at times we had no cell service here either. That's the 1st time this has happened on this trip.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear mickyrouten Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable, we have recently upgraded our internet to fiber and are currently in the process of doubling the number of access points in the hotel to better suite our guests needs. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S

"Excellent stay!"

5
User 22/08/2018

Our family of 5 stayed for 2 nights for a mini end of the summer trip. We originally booked a double room but asked if we could upgrade to a suite... the front desk was very accommodating. Check in was quick, our room was spacious and clean. The queen bed was comfortable, the pullout was typical and my kids had no problem sleeping on it.The pool and hot tub were excellent! Clean and well heated. Plenty of towels and a sitting area with a fire place and tv. After our day at African lions safari we returned to homemade cookies in the lobby, and the were delicious! Theres all day coffee and citrus water in the lobby as well.What really sold us was the complimentary breakfast. Everything was fresh, with a variety of eggs, waffle maker, breads, muffins, sausage, bacon yougurt bar and juices. We were all full before heading out for our day!You can beat the location, walking distance to restaurants, shopping and a 2 minute drive to the 401.We will be switching to the Best Western Motels for our future trips

"Great weekend!"

4
CourtneyB20914, Mount Forest, Canada 21/08/2018

We were in town for my brother's wedding and required a hotel stay. Stayed for 2 nights and wish I had more time to enjoy the amenities (pool and fitness centre). The recent renovations are apparent as the hotel has a modern updated but comfortable feel . My only issue with the complimentary breakfast was the yogurt machine. I prefer more options ie flavors etc and there was no nutritional information available for the selections or labels for the hot items . Overall great experience and would stay again!

"Great place to stay"

4
User 20/08/2018

Great comfortable couple of daysRoom was great, right outside the elevator but real quietAir conditioning worked well so the room was comfortable for sleepingLadies at the front desk were rel helpful with directions to where we were going

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear cjm19582018 We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. We hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Decent Stay"

3
RCFarrell, Frederick, Maryland 20/08/2018

Overall a comfortable room, with average amenities. The staff was excellent. My room only contained one outlet by the door, but that seemed unique between myself and the two other people I was travelling with (both their rooms had multiple outlets).

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear RCFarrell Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best Regards Joanne S Guest Services Manager

"Online error made great"

5
User 12/08/2018

We booked online and after numerous calls to the online number we thought it had been fixed, only to find when we arrived we were short 1 room and tickets to safari the clerk and manager fixed it all and we had a wonderful ti.e

"Best place by far."

5
User 12/08/2018

I stay across the country for work and always am treated like family here. The staff is friendly and will do anything they can to help. Always love staying here. I usually show up last minute and they always make something available for me.great to visit such a clean and great place to stay.

"Favourite place"

5
Kathy B, Toronto, Canada 08/08/2018

Located right off Hwy 401. I stay here several times a year, often for multiplie nights. It's by far my favourite hotel. Room is always a perfect temperature and rooms are immaculately clean. Plenty of pillows and the most comfortable mattress imaginable. Staff are awesome, friendly and willing to help any way needed. Quick check in. Hot buffet breakfast included with stay and available usually before 6:30 but if you need to leave before it's available, they always have "to go" bags ready at the front desk. Fresh baked cookies are always available in the lobby along with coffee etc. Small market in the lobby for purchasing microwaveable meals, cold drinks and snacks. Several restaurants nearby for dining out or getting delivery. Washer and dryer available should you want to do your laundry, What more could you ask for from a hotel?

"Inexpensive and Central Location"

3
hunteshr, Florenceville-Bristol, Canada 08/08/2018

With the CAA discount, a night cost me just over $100. Exterior and lobby look great but room (especially bathroom) seem a little dated. Table (no desk) and plug in on wall was slightly inconvenient for computer hookup. That said, the staff was super friendly and the continental breakfast adequate. Can't beat the value if you're just looking for a night's accommodation.

"Home away from home"

5
lyonmary4, Huntsville, Canada 04/08/2018

I can't say enough about the quality of service and hospitality of all the staff. They all address me by name upon arrival, despite only staying occasionall when in town. I feel so much at home. The rooms are always extremely clean and bright, making each room inviting to relax and enjoy a quiet evening. I would highly recommend staying at the Best Western, reasonably priced, clean and superb service.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear lyonmary4 I want to thank you for taking the time to post on our TripAdvisor page, it really means a lot to us. It is great to have you back as a loyal guest to our brand and our hotel in specific. Each and every individual at our hotel tries their best to welcome our guests with open arms and make them feel right at home, I am glad you experience that. We are so happy you had a great stay with us. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Nice Stay"

4
Witz17, Richmond Hill, Canada 31/07/2018

We just stayed 2 nights here for a wedding in Kitchener. For the most part this hotel served the purpose we needed. The staff was friendly, check in and out was easy, rooms were clean. We were 4 adults in a 2 queen room. It was very small. Our room was located in a corner which probably was the reason it was smaller. Other family members were down a hallway and had much bigger rooms. Especially the bathroom. We had a tiny one. I ended up getting ready in another room. It would have been fine for 2 people but 4 was very crowded. The beds and pillows were very comfortable. The shower was not the best. The water was not that strong. No safe in the room which I would have liked. There was an iron and ironing board and a hair dryer. The lighting was terrible. One lamp at the desk and one between the beds but they had those horrible energy saving bulbs that don't give off any light. One of our other rooms had lamps with plugs in them, ours did not and it was hard to find an outlet to use without having to move some furniture. It would also be nice to have had a USB port somewhere as well. The complimentary breakfast was very good. Waffles, eggs, sausages, yogurt, pastries, breads. There is an indoor pool and hot tub but I did not use them. They looked good. Overall it was very good, just a few minor issues but nothing to stop me from staying here again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Witz17 Thank you for the detailed review. It's nice to be appreciated for all the hard work we do behind the scenes to make our valuable guests happy and content at all times. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. With Hospitality Joanne S Guest Services Manager

"Needs updates."

3
User 30/07/2018

I will start with the positive, the taff were very friendly and helpful. Check in and out were seamless. The bad. The first room we were put in had a horrible wallpaper job under the window and upon closer inspection I realized it was all lifted away from the wall and there was black mould underneath. The tub was dirty and didn't drain with the shower on. The staff switched our room right away and said they were going to deal with the issue, I hope they actually do. The second room was better. The tub in there was also dirty but it at least drained.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear christineb132018 Thank you for the nice words relating the experiences with our front desk staff - it's a great motivation for us. However on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to ensure a better experience for guests in the future. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Comfortable Stay"

4
User 30/07/2018

Conveniently located hotel. Clean and comfortable. Bed was very comfortable. Internet was fast and the TV had a lot of stations to choose from. The plumbing in our room was very slow - water accumulated in the tub when showering. Full sit-down breakfast available (we didn't take time for breakfast there). All things considered it was a good stay. Would stay there again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear lpadgett45 Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"BED BUGS IN ROOM 605 JULY 22 2018"

1
c022224, Sarnia, Canada 29/07/2018

My stay was supposed to be a vacation with my kids for 4 nights. On our very first night as I was laying in bed I felt something crawling on my arm and of course slapped at it and to my surprise saw the

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear c022224 Thank you for sharing feedback on your experience. While it does not excuse our lapses in service and quality these issues are in no way reflective of the quality we are accustomed to providing. I am aware that our General Manager Mr. Regan has been in contact with you to discuss your poor experience and he once again would like to extend his most sincere apologies. I would also like to apologize for your feeling of disappointment with your visit and hope that you will return and give us a second chance to provide you with the exceptional service we are known to provide. Sincerely Joanne S Guest Services Manager

"Great place to stay!"

5
Kathy C, Vineland, Canada 20/07/2018

Our room was extremely clean. The beds were very comfortable and the room looked newly redecorated. The linen and towels were clean, and we were given a lot of towels :) The staff was very friendly with check in and check out and were very welcoming. The breakfast had a good selection of items. From eggs, sausage, toast, fresh fruit, and a waffle maker. There was 24 hour coffee/tea which was a really nice touch. The pool was clean as well as the hot tub. One added amenity was a fire place and TV in the pool area near the hot tub. It was really nice to relax there while watching the kids in the pool. Overall, we had a great stay and would definitely stay here again!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Kathy C Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed our breakfast buffet and amenities such as our pool and fitness center. We are glad you found our team friendly and we look forward to having you stay with us again on your next visit to Cambridge. Best Regards Joanne S Guest Services Manager

"Not the best option in town"

3
User 14/07/2018

Hotel is in need of updates. I needed to move the bed in order to plug my phone in and have it bedside. At a minimum, bedside should have lamps with additional plug in and possibly even USB. AC blows cold right onto bed - temperature needs to be more ambient. Breakfast is included, but sausages were barely warm all four mornings and eggs were more crumbled than scrambled. No fresh fruit was offered and no breakfast potatoes.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Thank you for posting the review. I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. A lapse on our part has cost us an opportunity to impress a valuable guest about our great property. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely Joanne S Guest Services Manager

"Fun Weekend"

5
CanadianHellie, Waubaushene, Canada 09/07/2018

Four ladies stayed here for two nights as we were in a Provincial cribbage tournament at the Legion in Hespeler. Breakfast was awesome; a bit crowded the first morning. Staff were very accommodating. We had a suite with a pull-out couch and the room was huge. This was the second hotel I've stayed at with laminate flooring instead of carpeting; so, it was much easier for the staff to keep clean. At first, we thought we liked the carpeting better; but when we thought of the cleanliness, we changed our mind. Everything worked as it should have. Would definitely stay here again if I were needing a room in the area. I like a soft pillow and the lady at the front desk accommodated me with a smile. The first person up usually went down and brought coffee/tea for the rest - the girl in the breakfast room provided a tray. How nice.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear CanadianHellie We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"2 night stay"

5
JMcAuley17, Campbellford, Canada 08/07/2018

We took our two daughters here for two nights. Booked the African lion safari package. Upon arrival the girls were allowed to pick a toy which made their day! Room was clean, had a mini fridge, Keurig coffee maker and a microwave. The location is excellent right off the 401 and close to a Walmart and plenty of dinner options. Pool was clean, cold! But clean! Hot tub was good as well. Breakfast was fine.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear JMcAuley17 Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. Best regards. Joanne S Guest Services Manager

"MC"

5
eema51, Toronto, Canada 22/06/2018

This hotel has the friendliest, most helpful staff and the best service! Michael, the General Manager goes above and beyond to ensure everything is as it should be, guests have everything they need and are enjoying their stay. Our room was nicely decorated, and kept spotlessly clean. The breakfast was delicious with an impressive selection of hot and cold options. Coffee was available in the lobby at all times and a plate of homemade cookies replenished daily. Definitely exceeded our expectations!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear eema51 Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular our General Manager Michael for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Warm Wishes Joanne S Guest Services Manager

"Great staff"

4
dodi534, Northern Ontario 18/06/2018

We stayed here for two nights to visit family . We had a family emergency and had to miss our first night of 3 we had booked . Tried to cancel online in a hurry , couldn't . When we explained our situation , the manager was willing to remove the charge for the lost night. We needed that kindness at that moment . The other staff was friendly, polite and very efficient . The hotel is close to 401 , and many shops , and restaurants , and points of interest . There is ample parking , the hotel exterior is very clean . The lobby is clean and well maintained . The pool is very nice . There is a hot tub available . Our room was very clean , well appointed . The internet is fast and works well with no stoppages on our visit . The breakfast area was very busy and noisy when we were there because of a baseball tournament and we did have some noise in the morning , no fault of the hotel but of the adults with the teams . We had a great stay and will stay here again when in the area .

"GOOD HOTEL WITH A SERIOUS PROBLEM"

3
gmdalberta, Edmonton, Canada 27/05/2018

This hotel was our staging point for a wedding. My wife and I, along with several other wedding guests, stayed there for two days. This hotel is very close to the 401 and is very well located to most Cambridge points of interest. It has a clean exterior and ample parking. There are a number of restaurants close by. The lobby was clean, and the staff were helpful. Our room was clean and well equipped except for the lack of a microwave. There were insufficient power outlets in the room, unfortunately. Internet was fast The big problem here was the totally inadequate size of the breakfast room. With an advertised included breakfast, there needs to be proper capacity to serve guests in a reasonable, timely manner. This was not the case. The room was FAR too small!! When we checked in, I was very surprised by the size of the room, and commented to my wife that breakfast would be a problem. Saturday we arrived with three friends who were staying in the hotel, we were all confronted with a mob of people, no available space and no access to food, period. Sunday was no better. We ended up going to the local Tim Horton's instead. Based on my travel experience, this is a rare problem, but highly annoying and completely avoidable. I cannot fault the staff, since they can only work with what they are given. Management has completely dropped the ball here. Given the proximity of other good hotels within 200 metres of this one, I would hesitate to stay here again without a serious breakfast room overhaul!!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear gmdalberta Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards, Joanne Steenkamp Guest Services Manager

"Comfortable beds clean and good breakfast"

5
Derek L, Windsor Ontario 13/05/2018

Bed was comfortable great shower head. Good options at breakfast including fruit waffles bagels bread non-dairy creamer and others. Staff were professional with speedy check in and out. Room was quiet despite 401 being close by.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Derek L Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. With Gratitude Joanne Steenkamp Guest Services Manager

"Overnight stay"

3
Liz C, Barrie, ontario canada 13/05/2018

Had a one night stay. The hotel overall was satisfactory , we were disappointed the vending machine on our floor didn't have much in it. We were also unhappy with the large group of people staying on our floor. They kept us up at night with loud talking and doors slamming.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Liz C On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards Joanne Steenkamp Guest Services Manager

"Great Sleep - Great Value"

5
User 06/05/2018

Very clean rooms and nice comfortable beds with many pillows! The pool and hot tub provided a wonderful retreat. The fitness center is well-equipped. The hot breakfast is delicious--plenty of items to choose from!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Janet B Thank you for taking the time to review your most recent stay at the Best Western Plus Cambridge Hotel. We are delighted that you had an enjoyable stay with us and hope to have the pleasure of hosting you again in the future. Thank you again for your feedback. Best Regards Joanne Steenkamp Guest Services Manager

"Not worth the money"

2
maryvV4267GC, Windsor, Canada 30/04/2018

We got there before check in time and rooms were not ready. That was no problem so we waited. A whole line of people started coming in and the vast majority of them got a room. We started to get annoyed so the staff said she was going to switch us into a room that was ready but she never did. She just kept waiting on others. Finally got back in line AGAIN and by that time our room was ready but this full half hour late after check in. My sons were very much looking forward to the pool and hot tub but the pool was cold and the hot tub was closed. They were cold from the pool so they went to have hot showers and got their towels very wet. We went to the desk to ask for more towels and were told they would bring them up to our room. The towels never arrived. On top of this the internet was terrible, we could barely watch a specific event on our laptops that we really wanted to see. Overall, a very disappointing stay.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear maryvV4267GC Thank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge Hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. At Best Western we strive every day to provide a superior customer experience. We hope that your future experiences be more positive in context and pledge to revisit our priorities. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. Sincerely Joanne S Guest Services Manager

"Convenient Location"

5
User 30/04/2018

Clean and tidy hotel with a generous space in the corner suite. Very comfortable for business visit. Parking is a little tight in the back, breakfast buffet has waffles and fresh juice. Staff were friendly at check-in and checkout. I didn't use the pool, but it looked very inviting.

"great hotel"

5
williamdelano, Buffalo Grove, Illinois 23/04/2018

wonderful experience, room clean, lobby spacious, pool view from lobby great, elevator quickly got me to and from room. breakfast meal could have been more options, I would have liked to see sausage patties, not just sausage links.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear williamdelano Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon Best Regards Joanne S Guest Services Manager

"A pleasant,freindly stay"

4
gbatchelar2015, Port Hardy, Canada 21/04/2018

I took my Mother to the Cambridge Best Western Plus Because the basement in her house flooded. It took 2 Months to get the house ready to move back in. During that time the manager, front desk and cleaning staff were all very accommodating and friendly. I would recommend this hotel to anyone who needs a friendly, clean and convenient hotel to rest their weary head.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear gbatchelar2015 We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Avoid"

1
User 16/04/2018

Hotel shares address so missed turn to entrance. There is not signage directing you to front door. Driveway to hotel is on a boulevard, so you can not turn right towards Hwy 401. Hotel room not cleaned well. Breakfast was edible. Internet was terrible.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear ashleymillham Thank you for posting the review. I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. A lapse on our part has cost us an opportunity to impress a valuable guest about our great property. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards Joanne S Guest Services Manager

"Customer Service"

5
Karen S, Pembroke, Canada 15/04/2018

We had an overall wonderful stay at the Best Western Cambridge. We were there for a sporting event. The hotel provided us with a private hall so that all team members could gather for a get together....at no charge. Diane, front desk, made our stay that much more enjoyable with her pleasant personality and easy going demeanor. A wonderful hotel...we will be back

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Karen S Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Diana for the quality of service she provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Sincerely Joanne S Guest Services Manager

"Wifi???"

3
vivianmyre, Brampton, Canada 11/04/2018

It was a 45 min wait to get my room because it wasn't cleaned yet when I got there at 3pm. WIFI didn't work which is a problem when you are preparing for a tech conference. No towels in the pool area is odd.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear vivianmyre I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Great place to stay before a trip"

4
Deb1956_15, Stratford, Canada 24/03/2018

We made arrangements to stay at this hotel for one night. Flying out early it was a pretty good location for us. The lobby is very nice, decent snack bar, for any little thing you might like to munch on or even a frozen meal. Free coffee tea in the lobby 24 hours, apples, to munch on. Check in was smooth and efficient. The room was fairly nice, good firm bed, with no noise from the other guests to speak of. We went out for dinner, which I will review another day, but there is lots in the area to keep you amused, shopping dining, just a fairly busy area. Upon returning after dinner, the smell of the most delicious cookies waffled in the front lobby. Yes they baked cookies for us and were put out for all to enjoy. Best cookies ever. Nice touch. I should mention they allowed us to park there for a week while we were away, and told us to park up front so they could keep an eye on our car. Nice, really nice. All and all just a great stay, first time at a Best Western, good impressions all the way around. I did read another traveller say about the pool and they should have a 9 oclock adult swim and I agree .

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Deb1956_15 We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Warm Regards Joanne S Guest Services Manager

"Saturday night stay "

2
User 11/03/2018

Decent hotel. Very nice lobby. Nice rooms. Decent price. Good parking. .. our issues. 1). Pool & hot tub is open until 11pm. We went and were excited & looking forward to it .. relaxing. After 9pm it should be Adults only. It was full of loud screaming kids. At 10pm!!? ... 2) the lights over the hot tub are super bright. Making relaxing not possible. ... 3) issues get pool towels. Had to go up & down the stairs a couple times to the front desk to get some. .. 4). Relaxing & sleeping in room ... wasn't the possible. People were slamming their doors all night. From 4am until 4:45 I counted 11 times. (Loud ! Might as well be your own door). All through the night, woke to people running, talking, vacuuming, etc .. got no sleep. Doors need to be adjusted not too slam & better hall acoustics. .. I hated it !! The front desk said I'd get points !! “Big deal”. I'd rather stay in motel from now on with no halls !!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Shawn N I would like to apologize for not exceeding your expectations. At Best Western Plus we strive every day to provide a superior customer experience. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely Joanne S Guest Services Manager

"It was alright "

3
User 11/03/2018

It was just, alright. There wasn't anything that was completely terrible but it wasn't anything that is really great either. It's hard to come across a good hotel in the waterloo region. The bed is average comfy, a little firm for my liking but you can't please everyone when it comes to that aspect. The sheets can do for replacement as I find they have pilled a little and become scratchy. The air unit sounds like a 747 jet engine and the bathroom taps and faucets were scummy. It wouldn't hurt for them to be cleaned with a little CLR or at least be wiped further than the top edge of things. The sides matter too, guys. There was also calcium build up on the sides of the tub as if it hadn't been cleaned out with a cleaner or anything. Overall, I will stay again only because it's clean for the most part and one of the better hotels around here.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jill I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Excellent value and location"

5
granny2009, London, Canada 04/03/2018

We had a one night stay but will go back for sure The hotel was in walking distance to a great mall and right across the street from many great outlets and restaurants.it had a good pool and great free breakfast

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear granny2009 We are pleased to learn that your discovery had resulted in your having a quality stay at our property. Thank you for sharing your experience and we will continue to endeavor to provide valued care to our guests. Looking forward to your return. Best regards. Joanne S Guest Services Manager

"Home away from home "

5
User 22/02/2018

I stay here regularly. The staff are always happy to see all of the guests, and it's easy to see why this place is always busy. The accommodations are quite comfy, and always impeccably clean. Standard breakfast offered every morning. Just an all around great place to stay. Great location also, lots of shopping and restaurants within walking distance also.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Mike H Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"Family Day"

5
User 19/02/2018

We had a great time! We are from Cambridge but wanted a night away with a pool for our family and cousins. We had a great time swimming, ordered pizza from a local place and ate in the lobby as a family at the wonderful dining area they have that is available to everyone to use. In the morning we enjoyed a Fabulous breakfast for free and there was a great selection of Eggs, cereal, juice as well as a waffle maker, and lots of breads and jams! Then we went for a last min swim before our long 10 minute drive home! We will be back! Our kids had soooo much fun!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jessica M Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed your stay, our breakfast buffet and amenities such as our pool and breakfast area. We are glad you and you family could connect and we look forward to having you stay with us again. Best Regards Joanne S Guest Services Manager

"Perfect for our team"

5
Maria B, Aurora, Canada 14/02/2018

Stayed here for one night with my son's basketball team. The hotel was perfect for this kind of stay. Clean, spacious rooms and washrooms, nice pool for the kids to play, very well located, and the best was the included breakfast which was self-serve so we didn't have to wait. Breakfast included: eggs, toast, breakfast sausages, waffles, oatmeal, bagels, cereal, fruit, coffee, juice... perfect! Staff was friendly and helpful. Will definitely come back.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Maria B Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Warm regards. Joanne S Guest Services Manager

"Staff Who Care"

4
dorothyg568, Toronto, Canada 30/01/2018

As a large extended family we gathered to celebrate the life of our mother/grandmother/great grandmother. We were given the funeral rate and were granted our several requests. We especially appreciated the hotel giving us a large meeting room for a meal and evening gathering. Lots of funeral planning and sharing of memories happened there. Thank You!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear dorothyg568 Our team is very sorry for your families loss. We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times. We look forward to welcoming you back in the future under better circumstances. Sincerely The Best Western Team

"Great Stay"

5
User 28/01/2018

Front desk staff were really friendly and helpful. We had an issue with our first room but they happily switched us to a new room. Everything was clean, rooms were nice and the bed was decent. I would stay here again :)

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Katie G Thank you for your feedback. I apologize for your unpleasant experience regarding your first room. At Best Western we strive every day to provide a superior customer experience and we are happy that we were able to do that for you at least for the rest of your stay. We look forward to welcoming you again. Sincerely Joanne S Guest Services Manager

"Great service, great rooms and breakfast"

5
Stacey A, Courtice 08/01/2018

Front desk service was great. Rooms were nice and clean. Nice pools for the kids. Our team was given a banquet room to use for our pot luck dinner and to give the parents a place to hang out without asking for one and no charge! It was a huge benefit to have for the weekend.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Stacey A Thank you for your wonderful review about our Best Western Plus Cambridge Hotel. We are so happy to hear about your experience with our front desk staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western Plus your choice of hotels and our team looks forward to welcoming you again really soon. With Hospitality Joanne S Guest Services Manager

"Awesome !!"

5
User 08/01/2018

So clean, nice staff, went out of their way to accomadatebus and let us leave our car there after checkout for a few hours. The breakfast is an actual breakfast with make your own waffles, eggs, sausage. Employee is always cleaning, topping it up and helping you. 24 hr a day free coffee and tea.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear H8704JUrobinc Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Warm regards. Joanne S Guest Services Manager

"Family trip"

5
974juanitah, Montreal 05/01/2018

Great hotel, our preferred location when we come to Cambridge. The cookies in the lobby are a nice touch. The breakfast was excellent, one of the best we have seen. Very Family friendly. Staff are well informed about the area and were able to direct us to local attractions and services.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 974juanitah Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. With Hospitality Joanne S Guest Services Manager

"Amazing hotel!"

5
Olga N, Vaughan, Canada 05/01/2018

Rooms are clean and quiet. Breakfast is included - good choice and well stocked. Pool and hot tub are very clean and air is heated - so very enjoyable! Free cookies and tea/coffee in the lobby available always. Great experience! It shows that people taking care of this hotel care!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Olga N I am so pleased to hear that you loved your stay with us, and that you found the service to be professional and outstanding. We can't wait to welcome you and your family back to the hotel for another wonderful visit! Best Regards Joanne S Guest Services Manager

"Performance Review"

4
User 03/01/2018

Hi speed internet connection was below standard. The rest of the amenities and service were very good to excellent. Location is convenient. Breakfast was substantial. Fortunately, the halls were quiet allowing for an undisturbed sleep.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear George O Thank you for your review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Warm Regards Joanne S Guest Services Manager

"Great team or group hotel"

5
BerryQueen, Port Hope 03/01/2018

Our hockey team was here for 2 nights and were given a place to gather to not disrupt other guests. It was great. You can't beat the location Shopping, and food everywhere. There are many arena's in the area as well even in the mall.

"R & R"

4
444dianel, Dashwood ON 31/12/2017

This stay was for a much needed R & R. Would have been better if I had someone to share this with! It was nice to be close to the major highway (401). A nice surprise to see a container with water and lemons to have a refreshing drink. Apples beside that too. Always hot coffee/hot water available in the lobby. Large hot tub even set up to watch tv. Only could not hear it over the jets. Breakfast was a good way to start my day as I do not usually eat much in morning. Muffins - yummy~

"A great place to stay with easy access to all major routed, shopping and dinning"

5
roberthjn, Lindsay, Canada 28/12/2017

We always enjoy staying here. Excellent staff, and always leaves us relaxed for the next day. I have stayed at this hotel many times over the year. With all of the recent upgrades it is a safe and relaxing spot. 2-5 minutes to shopping, dining and just off the 401 highway.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear roberthjn We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes for the New Year. Sincerely Joanne S Guest Services Manager

"Good over night stay"

4
sheila270, Toronto, Canada 25/12/2017

We booked a room with 2 queen size beds for 3 days. We booked over the phone and if your a CAA member you get a discount. Check in was fast and friendly. Parking is free. And breakfast is free. There is no room service. The hotel has a pool and fitness centre which is open 24 hours and on Lower Lever. Also a laundry mat ( washer and dryer)to do your laundry but you have to have change. The room was clean. We had a Kerig coffee machine, fridge and microwave. My one suggestion is the room could use one more floor lamp. There is one floor lamp and one end table lamp. I like more lighting. It was too dim. Need cups in the washroom for brushing your teeth. Although they have cups with the ice bucket you can use. No ice machine on our floor #3. Lots of towels and a extra large bathroom counter with single sink. It could use an extra one. They also could use a vanity mirror. Hairdryer is provided. Don't like the low flow toilets. Shower/ bathtub was fine. A shower bar and spot to put your stuff. Beds are comfortable with lots of pillows. Wifi is free and there is an informational book and an app they suggest to use with nearby restaurants which Cambridge has lots of. If your into antiques visit the Southworks Antiques on 73 Water Street N. It's free to the public. There is an iron and ironing board in the closet. No room safe. Breakfast is located by the front lobby. From 7-10 weekends and 6:30-9:30 weekdays. And it consists of scrambled eggs and sausages, make your own waffles, muffins, bagels, breads, boiled eggs, cereal, create your own oatmeal, yogurt machine, coffee, tea, juice. Lots of seating. They also sell snacks, ice cream, TV dinners for your microwave by the lobby and toiletries. If you don't want the room cleaned you leave a Do not disturb on your door. If no sign then they will clean it. We didn't have a sign in our room so we got one from the front desk. We got emails from a representative from the hotel asking if we were enjoying our stay and if were having any problems please let them know. This hotel is a great location. Your close to the Cambridge Centre Mall. Good hotel for over night stay. Right off the 401. I recommend this hotel.

"Excellent Staff and hotel"

5
Tara O, Timmins 25/12/2017

Great customer service Clean rooms If something is not right or needed staff address it right away Very friendly and great with kids including kids with disabilities Awesome breakfast Love Cambridge Best Western we have stayed for many years and know and trust the staff at BW plus Cambridge Family oriented atmosphere

"Home away from home"

5
Kathy B, Toronto, Canada 23/12/2017

I love staying at this hotel. It feels like a home away from home. Fresh baked cookies on arrival is a nice touch. Staff always friendly and helpful. Beds are extremely comfortable and rooms are clean and spacious.

"A Great Hotel"

5
Lawrence E, Port Dover, Ont, Canada 15/12/2017

This is one of the nicest hotels to stay at, clean and modern, fabulous staff, most of the staff have been there a longtime, some 15 years. Most of the regular staff have been there many years. I have been staying there for more than 15 years, They have always treated me well

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lawrence E We are pleased you had, and continue to have a quality stay at our property. Thank you for sharing your experience as we continue to provide valued care to our guests Thank you also for your continued loyalty to the brand and our hotel in particular. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Sincerely Joanne S Guest Services Manager

"My Stay In Cambridge"

5
H6906FIrickp, Hamilton, Ontario, Canada 11/12/2017

Very friendly staff. Staff went out of their way to make my stay enjoyable. Good breakfast and always fresh. Staff that looked after the breakfast were always checking to make sure there was always lots there. Pool and Hot tube very clean.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear H6906FIrickp Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"A Most Enjoyable Stay"

5
jpgolfnut, Whitby, Canada 04/12/2017

The hotel arranged for an early check as we had to be at a wedding at 3:00 PM. They went out of their way as we arrived at 1:30. They told us that our room was not ready yet, it had not been cleaned and then arranged for us to use another room which had been cleaned. No fuss, no additional charges, just polite and honest people. The breakfast buffet was hot, tasty and plentiful and the staff were very polite and made sure we were OK and that we had everything we needed.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jpgolfnut Thank you for your wonderful review about our Best Western Plus Cambridge Hotel. We are so happy to hear about your experience with our staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western Plus your choice of hotels and our team looks forward to welcoming you again. With Hospitality Joanne S Guest Services Manager

"Staff are fantastic"

5
Marci A, Komoka, Canada 02/12/2017

All staff were EXCELLENT. They went out of their way to make things the best possible. The hospitality room allowed us to have a potluck and a place to be together as a team. They even opened breakfast early so that the hockey team could eat before they went to very early morning game. The head of the breakfast service was lovely.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Marci A We thank you for your warm and friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. Best regards. Joanne S Guest Services Manager

"Friendly Service"

4
Z7651BLcarmenm, Cambridge, Canada 27/11/2017

Very accommodating and friendly staff. Room was clean and well decorated. Comfort is met at this hotel. Its always a pleasure staying at this hotel. Only wish they had a restaurant within the hotel. Other than that, its also a convenient location and off the highway.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Z7651BLcarmenm Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Sincerely. Joanne S Guest Services Manager

"Super Stay..........."

5
628waynee, peterborough ontario, Canada 27/11/2017

We stay at this hotel on a regular basis and have found it to be extremely accommodating. Staff are excellent, place is always clean and the staff will go out of their way to make you feel comfortable. Nice accommodations and close to 401 hwy.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 628waynee Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times, also thank you for your loyalty to our hotel. We hope you come back to see us again soon. Best regards. Joanne S Guest Services Manager

"boys hockey weekend"

4
V1004NObobw, London, Canada 20/11/2017

Had a group of boys on a tournament weekend. Thoroughly enjoy our stay. Pool was clean and had a large screen TV so we could be entertained while we monitored their behavior. Staff were friendly and helpful.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear V1004NObobw Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Two stays at this hotel - second stay was better than first"

4
cassal99, Waterloo, Canada 19/11/2017

First stay, the room I was given was very humid when I first walked in and worse after I took a hot steamy shower. I kept the room door ajar with the ice bucket to allow the humidity to leave the room into the hallway. That same stay I was on a floor that turned into a loud party between 12 am and 3 am I'm assuming because people had just returned from a wedding and weren't ready to stop the partying. I thought about complaining to the front desk but figured it would only stop the noise temporarily so I just put up with the interrupted sleep for the night. At least the second night I got a good sleep. The second stay was much better. The room I stayed in was not humid and there were no interruptions by other guests in the middle of the night. Hotel has free parking and serves a free breakfast with both hot and cold options. Free coffee all day long too.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Cassal99 Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. With Hospitality, Joanne S Guest Services Manager

"Nice hotel"

4
Elie M, Quebec City, Canada 17/11/2017

The hotel is nice, staff is very friendly and the included breakfast is good. Hotel is close to everything, restaurants, movie theatres, etc. Only negative thing is that the wifi was slow and often down when I was there.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Elie M Thank you for your review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Sincerely Joanne S Guest Services Manager

"great stay"

5
989pimj, MANITOWANING, Canada 15/11/2017

great stay - clean room and excellent service - could improve the selection of breakfast items but otherwise very good - friendly service rooms were clean - staff very helpful - good location to town -

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 989pimj We thank you for your warm and friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. Best regards. Joanne S Guest Services Manager

"enjoyed immensely"

5
karenfJ3931IH, Owen Sound, Canada 12/11/2017

great place and even helped out booking rooms for christmas and made it that all family on same floor and enjoyed breakfast immensely and fitness room and employees gave ideas for shopping as well and to eat

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear karenfJ3931IH Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. Thanks again for spreading the word. Sincerely. Joanne S Guest Services Manager

"clean and inviting"

5
marissal632, windsor, Canada 09/11/2017

Had a great stay, staff were helpful and courteous. Room was clean. made use of the gym- machines were a bit dated and loud but serviceable, pool looked great but ran out of time to test it out. No complaints.

"Date night"

3
johnspoolsandponds, Old Stratford, Ontario 05/11/2017

We were driving through Cambridge late at night and we decided to stop over for a good night rest before heading home. We know that Bedt Western has double points reward this month so chose to stay in this hotel. The staff attended to us was friendly and patience with as it was past midnight when we arrived.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear johnspoolsandponds Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Good balue and clean"

4
brockw85, Toronto, Canada 30/10/2017

Good value great staff location was ok buffet breakfast included nice remodel did mot use the pool but it looked nice enough. We've stayed there a number of times and have never had a problem only issue is that when people open and close the room doors they are extremely loud Parking was fine hotel was very clean

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear brockw85 We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for this and also for your loyalty to our brand. Hope you'd continue to patronize our property for years to come. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. Best regards. Joanne S Guest Services Manager

"Good Choice"

5
cyberdad, Crystal Lake, IL 30/10/2017

Attractive hotel convenient to the nearby 401 freeway. Numerous dining and shopping options within a five-minute drive. Toronto and Niagara Falls each about an hour's drive away.Courteous, attentive, and professional staff and management. Would definitely recommend.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Cyberdad We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"First time at this location, only a few times with B.W. in general."

5
Marco A, King City, Canada 28/10/2017

Was welcomed by Donna at reception, she was both friendly and professional. We needed a last minute room, she found us one with a single queen. The lobby looked tidy and organized plus food stations were present where I learned there was a breakfast included with the stay. We also observed there was a pool but we did not have time to go swimming so I never looked closely at it. I wish to make it clear that although we had some concerns written below I never mentioned them to staff to allow them to rectify them for the remainder of our stay. I base my excellent reviews on professionalism and the perception that staff would jump on my concerns right away if they were aware. The room itself was clean and functional, and supplied with the basics like TV, Wi-Fi (with good strength), clothes iron & hairdryer. Found the HVAC quieter than average which is a very big plus for me as both my wife and I are poor sleepers. Lighting as in pretty much any hotel around the country is weak at best. As usual there was also a coffee maker (Kurig style) but found it a little gross that open but possibly unused tea and condiment bags were left in the coffee station by room staff at our arrival. The bed was pretty badly worn too, with what felt like a huge dip in the middle (although my wife did also mention it, I often complain about beds due to very bad back). I commented on this during checkout and the staff seemed to take my comment very seriously. Common buffet style breakfast was decent, not the best selection but not the worst but considering not many were offering the free breakfast I certainly won't complain. I did not see a waffle making station but suspect it may have been broken because there were waffle making instructions taped to the wall with an open spot on the counter. Breakfast staff seemed very helpful when someone asked them for something. In general we were very content with our stay and with the friendliness of the staff and services offered vs price would have no concerns returning.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Marco A Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Donna for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. I would like to apologize for the deficiencies found in your room, I have addressed our housekeeping supervisor. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. With Hospitality Joanne S Guest Services Manager

"First time visitor"

5
User 27/10/2017

Pleasantly surprised by this hotel on our first visit. All staff are so friendly and pleasant, they do not fail to say hello when they see you. Hotel is very nice with very quiet rooms and really comfortable beds. Morning breakfast is more or less standard fare, but plenty of choices for any palate. When we return to the area, we will definitely return to this Best Western.

"Hotel Review With Breakfast"

5
F7567HTryanm, azilda, Canada 24/10/2017

We had an Excellent Sleep and stay. The Staff are very Friendly at check in and welcoming. The rooms are very clean and all appliances are in working order. They had a great selection of hot breakfast food items and there was many healthy food options on the breakfast display.

"Very comfortable in good location"

4
Lisa E, Boca Raton, Florida 22/10/2017

We were greeted by friendly staff at check-in who invited us to enjoy the complimentary hot breakfast in the morning. I noticed coffee and tea service in the lobby, as well as what appeared to be large, fresh-baked cookies. Truthfully, they had me at the cookies! The room was clean and the beds were comfortable. Unfortunately, we didn't have time the next morning to enjoy breakfast there, but judging by the throng of people there, it looked very popular!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lisa E We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for staying with us. Hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Nice Hotel"

4
User 22/10/2017

I find the Best Western Group excellent value. This one in Cambridge was very nice and the swimming pool lovely and the staff very obliging. They accommodated my son who has autism at breakfast time when he didnt like the hot meat on offer they provided ham for him. Would have no hesitation in recommended it.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear N7624IDdavidl We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Not the best Best Western"

3
Michelle I, North Battleford 18/10/2017

Older hotel which shows its wear in its room. The pool and hot tub were very nice. The breakfast was okay but not the best we have had. Some of the staff were great and some less so. Issue with the padded head board falling on our heads in the middle of the 2nd night so we were given that night for free. Maintenance went out of their way to help us and was the bright light in the hotel service.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Michelle I Thank you for posting the review. I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. A lapse on our part has cost us an opportunity to impress a valuable guest about our great property. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards Joanne S Guest Services Manager

"Great Customer Service!"

4
kenandsusant, Aurora, Canada 15/10/2017

Friendly and welcoming staff! Shortly after checking-in we received a text message making sure that everything was up to par and met / exceeded our expectations. Our room was clean and bathroom was modern and looked recently updated. We required a cot to accommodate our teenage son and this was delivered to our room shortly after our arrival. Loved the availability of apples and hot beverages 24/7. Breakfast was good and well stocked but breakfast area was a bit crowded with two wedding parties having fully booked the hotel. All-in-all a pretty good experience!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear kenandsusant Thank you for the positive feedback of your pleasant stay. We very much appreciate the concise narration of your experience highlighting the best of services that we have to offer. This is indeed a shot-in-the-arm to carry-on our hard work. We hope you'd come back to see us when your travel plans include Cambridge. Best Regards Joanne S Guest Services Manager

"Great Customer Service"

3
rick c, Kincardine, Canada 14/10/2017

We're aware that Best Wester is undergoing a re-branding and with the new signage, etc certain properties are getting renovated and freshened up. This particular property in Cambridge hasn't had this happen apparently, at least not the first floor room we had this weekend (though it looks like the front lobby and breakfast area may have been done, not sure). But regardless of the lack of updating, one thing this Best Western can provide is great customer service! Let me share our experience.... We arrived late afternoon, late for a wedding so while I waited in the car my wife went to our room to change after checking in. About an hour later, while at the wedding, I received a text message from "Catherine" at Best Western, enquiring whether our room was to our satisfaction. It was then that my wife first mentioned that actually no, she was disappointed that it smelled 'musty" or smoky (we request non-smoking rooms when we travel). So I passed this on to Catherine in a text reply, asking if someone could go into the room and turn on the air conditioner to air it out. She assured me that maintenance would address the problem immediately by placing an air purifier in the room while we were away. Later that night when we returned, the air quality was improved. The room furnishings were still dated and a bit tired looking but the mattress and bedding were great and we enjoyed a comfortable night's sleep. The next day, one our way home, we received another text message from Catherine asking about our stay. It was definitely an interesting touch, checking in on us both when we arrived and after our stay, reflecting the use of the new technology by the property. And in our case, it changed our experience from disappointment to satisfaction. We have had great customer service at many hotels before but this one took it to a new level!

"The Place to Stay in Cambridge, Ontario"

4
457ericy, Cambridge, Canada 13/10/2017

Stayed at this property for our second or third time in the last couple of years, Did a great job of renovation the front lobby. A larger continental breakfast area and a more defined check in/check out front desk. Also, there is sitting area with vending machines and a computer station. I think some of the rooms have been upgraded, but not sure. I think our room has been upgraded with paint, newer furniture in the bedroom area and the sitting area. Strongly suggest reservations far in advance to avoid disappointment of not staying there.

"Very Good"

5
User 11/10/2017

I stayed here for one week and overall was very pleased with everything. The room and bed were very comfortable. The room itself could use a bit of TLC but I feel I got great value for what I paid. The staff were great and the free breakfast in the morning was actually a hot breakfast with a good variety. Linda, the lady I met at the front desk when I arrived was a rock star and is very attentive. An excellent person to greet guests. I think that this is the third time that I have stayed here and I will stay again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jon W Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Linda for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Joanne S Guest Services Manager

"Amazing stay...."

5
DoubleDLondonontario, London ontario 02/10/2017

Went to a wedding in Cambridge Ontario and decide to spend the night at the Best Western and had a very restful night sleep. The bed was amazing the room very nicely updated as well as spotless. The girl at the check in desk was very friendly at told us what all the hotel had to offer. We were able to go down and make ate at take to our room. Breakfast was great... would very much stay here again. They also have a pool....

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear DoubleDLondonontario Thank you for taking the time to share your experience with us! I'm pleased to learn that the staff, facilities and services within the hotel were able to meet your expectations! We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include Cambridge! Warm wishes, Joanne S Guest Services Manager

"Best Service"

5
476briannec, Mississauga, Canada 02/10/2017

Stayed here during my sister in law's wedding. Staff was excellent, polite and very accomdating! Beds were comfy, rooms were very clean. The only downside was the toliets, the flush was weak and took 2-3 flushes to get your "stuff" down, and with a room shared with 4 people, it was just time consuming for getting ready.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 476briannec Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best Regards Joanne S Guest Services Manager

"Cambridge Ontario"

5
Lawrence H, Moncton, New Brunswick, Canada 29/09/2017

A great hotel. Clean, modern and close to shopping, gas, restaurants etc. Linda, the check in clerk was a great help. The Chinese Restaurant next door was a good spot to eat. Very convenient. We needed gas and the gas bar was next door as well.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lawrence H Thank you very much for taking the time to write this wonderful review on our Best Western Plus Cambridge Hotel. We are absolutely thrilled to hear that you enjoyed your stay with us! Thank you for the kind words about Linda, we will be sure to pass them on. We look forward to welcoming you back on your next visit to Cambridge! Warm Regards Joanne S Guest Services Manager

"Conference stay"

3
User 27/09/2017

Great hotel but they could do better with breakfast. The internet did not work during our stay. The new conference facility has much improved lighting on the lower level. The pool area updates are lovely compared to the decor last year.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 13loisf Thank you for the review. We appreciate you taking the time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon Best Regards Joanne S Guest Services Manager

"Stay in Cambridge"

4
marioaY6639XM, Cambridge, Canada 27/09/2017

Overall very good experience, Room was clean including a washroom that looked recently renovated. Air coniditioning system was Noisy. Good staff and complete breakfast. Price was good I would recommend this hotel

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear marioaY6639XM We thank you for your friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. Best regards. Joanne S Guest Services Manager

"Well done"

4
robertmikec, Inverary, Canada 21/09/2017

Traveled for 3 and 1/2 hours and arrived late. The staff greeted me with a smile and said they had been expecting me. The staff and amenities made my stay very pleasant. Bed was very comfy. Breakfast was well presented, fresh and tasty.

"Comfortable Stay"

4
Olusegun I, Milton, Canada 19/09/2017

The hotel is a nice ambience. The lobby is big and welcoming. Rooms furnitures are nice and I was surprised to find a fridge in the room. The bed was very comfortable and all the amenities functioned probably. Staff are very poite and helpful. They make you feel at home. Overall, a very nice and comfortable place to stay.

"I would Highly recommend the Best Western Hotel Chain."

5
ThePorters11, Temagami, Canada 18/09/2017

We stayed in all three Best Westerns in the Cambridge, Kitchener and Galt, Ontario area over the past 3 months and found them all to be clean, well staffed, and all three provided the compassionate rate while we were visiting our daughter in hospital.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear ThePorters11 Thank you again for your feedback. Our goal is to ensure the satisfaction of our guests, and I'm so happy to see that it's making a difference in our guests' stays! Thank you so much for your wonderful feedback. We hope to see you again soon. Sincerely, Joanne S Guest Services Manager

"Great hotel"

5
Lisa H, Whitby, Canada 17/09/2017

My husband and I enjoyed our stay. The staff were very friendly. Our bed was a little disappointing but we slept well regardless. Breakfast was good. Lots of tables. It would have been nice to have more fruit and fruit toppings for the waffles. My only complaint is that I wish they would have cleaned our room after the first night. Overall great place for the price. We would return again if in the area.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lisa H Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Regards Joanne S Guest Services Manager

"do not stay"

2
dominicc669, windsor, Canada 14/09/2017

the first couple of nights i was being bit by bugs, then they moved me from a king size to a single bed off of the lobby which was noisey and i couldnt sleep, i was there for business... then they moved me to another room and that room the air conditioner didnt work and it was still a single bed room and i originally had a king size bed room

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear dominicc669 Thank you for taking the time to share your feedback from your recent stay at the hotel. I would like to sincerely apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that your experience is not indicative of the level of quality we are known to provide. I have shared your comments with our General Manager, Michael Regan, who would be happy to discuss your concerns further as well as have the opportunity to regain your loyalty. Please contact Michael, at your convenience, at 519-623-4600 ext 7101 or at mike@sunraygroup.ca Once again thank you for your feedback, follow up and investigation has begun in an effort to rectify these deficiencies as soon as possible. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Sincerely Joanne S Guest Services Manager

"Good stay"

4
MEB55304, Minneapolis, Minnesota 08/09/2017

We stayed here for four nights and found it to be a good alternative to nearby higher priced hotels. The room was a little smaller than the competition, and the property seems a bit dated, but our stay included breakfast daily, which the competition does not. Service was good. We had a billing problem at check-out, but the lady at the desk took care of it for us quickly. We will likely return.

"Perfect Package"

4
D6515GTadamb, Peterborough, Canada 07/09/2017

We booked a stay here that included tickets to African Lion Safari. The hotel was great; rooms were quiet, pool was well maintained, and breakfast had a great selection including gluten free items. The location was great as there was a plaza across the road with restaurants and stores. It was also only like a 10 minute drive to African Lion Safari. We would for sure stay again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear D6515GTadamb Thank you for reviewing our property. We are so glad to hear that you had a comfortable stay with us. We strive to give all of our guests the luxury and "first class" treatment and are pleased to know that you find our services, location and amenities very valuable. We hope to welcome you back to The Best Western Plus Cambridge Hotel in the near future. Sincerely Joanne S Guest Services Manager

"Very enjoyable stay"

5
elainecN590KE, Canada 03/09/2017

We had a very enjoyable stay. (2 Adults,2 kids under 3) We used the very clean pool & hot tub facilities and the breakfast bar was over the top. Added small perks in the lobby was the unlimited coffeebar, and the fruit bowl & the fresh baked cookies greeting you. Staff was exceptional. Outside smokers should be advised to be further away in a designated area as cigar & cigarette smoked billowed into the lobby area.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear elainecN590KE We are indeed grateful for your colorful review and thank you for the interest shown by way of recommending improvements regarding the smokers. Also, we appreciate your comments about our friendly and dedicated staff and our amenities we offer. We look forward to serve you again in the near future. Best regards. Joanne S Guest Services Manager

"Great Value"

5
Jennifer H, Newmarket, Canada 03/09/2017

Great hotel for families. Friendly service. Great value. Stayed at hotel for one night, after spending day at African Lion Safari. Visit St. Jacob's Market (20 minute drive) the following day, before heading home. Would definitely stay at hotel again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jennifer H Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word :) Best regards. Joanne S Guest Services Manager

"Awesome vacation destination"

5
C5773UKshawnm, Charlottetown, Canada 31/08/2017

Hotel was very clean, free hot breakfast was fantastic, free in room internet was great and the free 24 hour coffee was a bonus. staff was very friendly and helpful. The food was fantastic. Very great location, easy to find close to a shopping centre. Highly recommended we will stay there again

"Quick stay"

5
nicolecM6563EN, Waukesha, Wisconsin 30/08/2017

Extremely friendly and helpful staff. Very welcoming. Convenient location for going to African Lion Safari. Hotel even sells tickets for it at a discounted price. Great stay! Would definitely recommend.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear nicolecM6563EN Thank you for taking the time to write a wonderful review about our hotel and especially our service. I am so happy to know that you have enjoyed your stay. We will be eagerly waiting to welcome you back. Warm Regards Joanne S Guest Services Manager

"Third time around - still good"

4
Ted S, Bowmanville, Canada 30/08/2017

during out last 2 stays at this Best Western, they were renovating the lobby/breakfast area. They have done a great job!! Now it's time to update the rooms somewhat. Tub had rust marks along the side, overall appearance seems dated after seeing a great entrance area. Maybe get the hot tub hot......yes, they were getting outside help when we were leaving - would have been nice earlier in our stay.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Ted S Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards Joanne S Guest Services Manager

"Stayed here while I was on business for 2 weeks"

5
CanadianGreat, Port Elgin, Canada 29/08/2017

I'll start by saying that the company I work for has discounts for their employees while here in Cambridge, this discount only applies to queen size beds and to my disappointment they only had 1 king left...This great lady at the front desk while I had her on the phone made a great decision by letting me get this room for 1 week and change to a queen the next week. What a great staff to do this for me... The room I stayed in was very very clean, this whole hotel was clean. The breakfast in the morning is very well, 3 styles of scrambled eggs, sausage, ham, toast, waffles etc etc...well worth the stay. I never made it in the pool but I did go down and look at it and hot tub and both were in very good shape, very clean. Rooms have microwave, Keurig coffee maker and fridge with a 32" TV, very comfortable King bed...The sheets were so tightly tucked in I had a hard time getting under the sheets...LOL... I found the staff here were very very polite to not only myself but to others. I would recommend this hotel to anyone looking for a great place to stay...

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear CanadianGreat Thank you for your compact but inclusive review highlighting our great services, amenities and facilities. We are committed to go the extra mile to provide complete care for our valued guests and hope you would visit us again in the near future for a yet another pleasant stay. Best regards. Joanne S Guest Services Manager

"No working hot tub"

1
User 29/08/2017

Chose this hotel because if it's proximity to our training and because it had a hot tub for our sore muscles after 10 hour training...we were here 5 nights and although we asked before we arrived and every day we were at the hotel the hot tub was cold!!! They gave us a $50 credit off my $900 bill with a promise the manager would call to discuss the bill on Monday and we haven't heard from them... the rooms were clean and the breakfast good, but that was also available next door too. Not happy and expected more for this money

"Amazing experience, Great Staff"

4
eshantis, Brampton, Canada 22/08/2017

This was one of the best hotels I've visited. The staff was extremely helpful and caring. The made us feel welcomed and answered all questions we had. They are very professional. I would be returning. My kids were very happy and had a great time.

"Great"

4
B8075ZKsimoner, Windsor, Canada 21/08/2017

Very happy with the service and I would recommend it to others. The agent Linda was very helpful and I would just like to send a Kudos for that agent. Very knowledgeable and made us felt welcome from the start. Thank you for the great hospitality.

"Dated middle of the road 3 star"

3
MyBigMistake, Dublin 16/08/2017

Dated middle of the road 3 star just off the 401. Shopping park just across the road and mall down the street. Self service breakfast is ok but Id recommend the Tim Hortons just down the street. Gym is ok. No weights though and a handleful of machines. Parking on site is free and so is the wifi which is good. Rooms are quiet and comfy but walls can be thin on some floors Ive been told by other guests.

"best western plus"

5
danielrW7583PA, cottam, Canada 15/08/2017

this was the best stay ever. great beds, breakfast! great pool, hottub, just great overall!! would recommend everyone to visit a best western plus, has all the amenities you could want on a stay the kids had a great time in the pool and hottub, Tammy and Daniel Royka and Family

"Excellent value, Convenient location"

5
sharontQ5718CL, Sarnia, Canada 14/08/2017

Very clean and well decorated hotel. Rooms were spacious and beds super comfortable. A wonderful hot breakfast was included with our stay. This helped us to get on with our day plans without delay. The staff was exceptional and very friendly. We will be using this location again!

"Decent hotel. "

3
fuzzai, North Bay, Canada 13/08/2017

The hotel was clean, but definitely dated. Staff were friendly. Hotel is well located. We did the safari and st Jacobs market. So it was snack dab in the middle. Wasn't a fan of all the staff smoking right st the back door.

"nights stay"

5
User 13/08/2017

Stayed overnight to visit family and do some kayaking .Breakfast was awesome with an assortment of hot and cold foods to choice from.rooms were spacious and beds were comfortable ..will stay again next time in town

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear williamhR9112LE Thank you for taking the time to review your recent stay with us. I am more that delighted to hear that you had such a pleasant experience with us. I am happy to hear that you will continue to choose us for your future lodging needs. Warm regards, Joanne S Guest Services Manager

"Amazing customer service"

5
User 10/08/2017

The customer service in this hotel was top notch! The staff were all extremely friendly and helpful. The rooms were clean, very comfortable temperature, and the beds were very comfortable as well! Very welcoming staff throughout our entire stay!

"Total Package!"

5
User 08/08/2017

Family of 4, two kids ages 6 & 9 We stayed at this Best Western as a package deal to visit the African Lion Safari. From check-in to check-out the hotel staff was friendly and always willing to help. The pool was clean and great for the kids to burn off some energy, while the hot tub was perfect to relax after a long day of walking. Linda, at the front desk was ABSOLUTELY my go-to gal for the evening. She helped with getting some plates for supper, as well as, preventing an unnecessary trip to the nearby Walmart for when those late night ice cream cravings hit. She informed me that the hotel also carries a selection of ice cream (I had no idea). The following morning we had a delicious breakfast with a verity of choices like; eggs, bacon, sausage, 3 or 4 different cereals, milk (both 2% & skim), and a wonderful assortment of bread based breakfast items. My favourite would likely be the waffle maker that actually puts the BW logo into your waffles. Overall, it was a fantastic stay and I can say we will certainly be staying here again.

"mini vacation"

5
jugrant62, Windsor, Canada 06/08/2017

Our stay at this best western plus was great. The staff was awesome. The room clean and comfortable .The pool area was clean and well kept. The amenities were user friendly. We would definitely return to this hotel the next time we are in Cambridge.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jugrant62 Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. With Hospitality Joanne S Guest Services Manager

"Wonderful stay"

4
L715HQangelam, Mississauga, Canada 06/08/2017

We didn't book a room but when we walked in, we had fast friendly service. The room was clean, the pool was big and heated ( hot tub was relaxing), the breakfast was average. We had an excellent stay.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear L715HQangelam Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Just another excellent stay"

5
676danaj, Alexandria, Minnesota 05/08/2017

Great service, location and staff. Stayed before and has been updated since...great job. Would definitely recommend to anyone who has business in the area or are just passing through. Another great BW property.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 676danaj Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"Besy surprise of the trip!"

5
jjallen76, Peterborough, Canada 03/08/2017

Staying in this hotel was the best surprise of this trip! From the outside the hotel looks older but it's clear some money husband spend on updating me inside! We walked into a very modern Lobby, clean and welcoming. Front desk staff was super friendly and helpful. We arrived in our room everything was in impeccable condition, clean, tidy, very comfortable. The pool was the same! We enjoyed hot tub and the pool, even enjoyed watching the baseball game while we swam! The breakfast was pretty standard. And hot and cold items including sausages,ham and eggs, and waffles, as well as cereal and other typical breakfast items. They even offered gluten free rice crispies which was a great surprise for me (a celiac). This was a great family-friendly hotel!

"Amazing staff, they went above and beyond"

5
736lindsayl, Sudbury, Canada 02/08/2017

The staff was amazing (Linda) in particular. She was so welcoming. She even offered my daughters cookies and hot chocolate. The service was fantastic, they turned a bad day into a great night. The suite was modern, comfortable and clean. I slept like a baby.

"Good Stay!!!"

5
Eduardo M, Cordoba, Argentina 02/08/2017

The hotel was close to the African Lion Safari. The staff was excellent and very friendly. Good customer service. The breakfast was good. Nice family friendly place and saw lot of other families too during the breakfast time. I guess they were all going to the Lion Safari too. The beds were comfortable to sleep. The price was reasonable. Overall I have no complains.

"African Lion Safari pakg."

5
Katherine S, Ontario, Canada 31/07/2017

Very clean hotel, helpful land happy staff. Great value with the package we chose. Area has lots of shopping and many restaurants. The pool area was clean and well supplied with towels. Room was well cleaned and nicely arranged.

"very good hotel!"

5
228hendrickn, Foresters Falls, Canada 30/07/2017

We were on holidays for 3 weeks and for at least 21 days we stayed at Best Western hotels. It is a great hotel- great rooms and breakfast for the price we had to pay. We enjoyed the great pool as well! Overall; a great stay and we will be back for sure!!

"The best place to stay."

5
AcapulcoFred, Tillsonburg, Canada 24/07/2017

The Best Western Cambridge This is by far the friendliest hotel I had the pleaser of staying. We checked in the hotel and were told that our room was ready but when we got up in our room the bed was not made and had no sheets or covers. I told the ladies at the front desk and they bent over backwards to correct the problem. The even text me twice to make sure that the bed was made and everything was in order… they really care. The ladies looking after the reception as well as the ladies serving the breakfast were the nicest people you would want to meet. The place was clean and the breakfast counter was always replenished with fresh food. I know we will stay there again. Keep it up everyone.

"Good Safari Package"

4
Tazman444, Windsor, Canada 24/07/2017

My Wife and I took 3 of the Grandkids and their parents here for 2 nights to do the African Lion Safari. There was some confusion on pricing but it was straightened out. We enjoyed the pool and breakfast while we were there. I asked for the DMF (destination marketing fee) to be removed at checkout and it was done without having to argue about it like some hotels in Niagara Falls that refuse to remove a voluntary charge.

"Clean and Nice"

4
User 23/07/2017

The hotel was very clean and the staff were so friendly and helpful! Unfortunately we stayed the same weekend as a little league baseball team was, who took over the pool area without proper supervision (coaches and parents were out drinking) and I wished someone would have checked on the area and tried to make the area a little more enjoyable for everyone. Same group visibly drank in halls, but hotel handled those issues well! Definitely would come back, just not the same weekend as a baseball tournament!

"African Loin"

4
G7167BVmichelleg, Cambridge, Canada 21/07/2017

We had a great time. Hotel was close to the African Loin Safari and the pool was great. A little noise at night with all the people slamming their room doors. Breakfast was ok. I found that there was not enough food for the amount of people that were there. I was very happy about the pool it was a great place to end your day.

"VERY WELCOMING"

5
User 20/07/2017

I stay about 3 nights a month at the Cambridge BW. The staff is very welcoming and accommodating. They are genuinely happy to see you return each time. The employees have adopted Michael's culture. Not sure of his title but his example is emulated by other staff. Good to see.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Rick V Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We are very fortunate to have Michael as a General manager he is a all around genuine person and he sets a excellent example for his staff. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Better than expected"

4
westjetjoe, Toronto, Canada 20/07/2017

First off it's true what they say about "Linda" at the front desk. She is great when my son mentioned he finished grade 4 and this was his reward for doing this she made a big deal for him and got us an upgrade in room and then told him to come back in a few minutes as she would baked him some cookies. It made his day. Now about the hotel, some of the rooms have a golf theme motif (different). If your a lite sleeper than the hotel being near a main road may be a problem (ask for a room opposite ). The lobby has been redone and is modern it incorporates the breakfast room. Get done early to avoid the hungry hordes on the weekend . The pool is "great" according to my son. The elevator is terrible slow it's almost better to take the stairs (only really bad thing to say ). Overall it was a pleasant stay for a best western hotel.

"Great place to stay."

5
User 19/07/2017

I stayed at many hotels. For the value, I always stay at this hotel each and every time.It is clean and has hot breakfast bar in morning which works great for me. The start at 630am and I am early riser, nothing like getting up, walking down to breakfast bar. Grab coffee and hot food while I am reading paper or watching news.

"awesome stay"

5
heidim720, Markham, Canada 17/07/2017

from the moment you enter and greet the staff until you check out you are well taken care of. every amenity is offered to you and you are not left wanting for anything. i will defiantly go back in a heart beat

"Recommend"

4
880heatheri, Innisfil, Canada 11/07/2017

The location was good, close to the highway. The rooms weren't super fancy but they were nice and clean, good amount of space. The bathroom was nice to get ready in, big long mirror (could use a bit more light). Staff were friendly.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 880heatheri Thank you for sharing your experience. It's nice to hear that you were pleased with our location, services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Beyond Satisfied"

5
aimeew88, Mount Morris, New York 10/07/2017

I can't leave a good enough review for this hotel and staff. From the moment we checked in until the checkout everyone was extremely nice and resourceful. The room was very clean and the shower's water pressure was above my expectation for a hotel. The complimentary breakfast was good and never left hungry. If ever visiting this area again, I wouldn't think twice about booking here.

"Home Away From Home"

5
X1006ZEcatherinec, Spring Bay, Ontario, Canada 09/07/2017

Many visits to Cambridge & always return to this location of the Best Western on Hespler Rd. We highly recommend this hotel. This hotel is very clean, it has been updated & is still in the process of improvements, all staff are friendly & courteous, a convenient location & very economical.

"Comfortable room"

4
Duncan S, Gore Bay, Canada 08/07/2017

1st time staying here. Bed was comfortable as were the pillows. Air conditioner was a little loud than we are use to but still slept no problem. Friendly staff and great location just off the 401. We would stay here again no question.

"Best Western Plus Cambridge is BEST !"

4
Roberta P, East Syracuse, New York 06/07/2017

Stayed at this hotel 07/03 and 07/04/17, one of our best stays ever. Hotel is very comfortable, pool is great and breakfast is the best, with many choices. The hotel staff made everything even better, knowing they really care about your comfort. Linda especially was very kind and helpful.

"Best Western experience"

5
179joannev, Alexandria, Canada 05/07/2017

The new lobby looks great. There was a lot of room to sit for breakfast and the food was excellent. We had a lot of choice. The rooms were excellent. The overall experience was great. Looking forward to staying here again.

"Overnight Stay- No Problems!!"

5
Sunforus, Kingston, Canada 04/07/2017

Stayed a night over the long weekend. Location easy to find off 401, with plenty of parking. Staff were very friendly and helpful. Room was great, a/c ok!, bathroom ok! plenty of towels. Only issue is shower water pressure was too low. 24 hr coffee in lobby. Breakfast was ok, does the job! Many places to eat close to hotel. We would stay again if passing through. Would recommend to others.

"Very clean hotel and pleasant staff"

5
kathleenkW8307WJ, Pickering, Canada 04/07/2017

The purpose of this trip was to visit African Lion Safari. From the time I called to book my reservation, my experience was quite pleasant. The room was very clean, even smelled clean. Beds were comfy. The only con was the breakfast: really long line up for waffle station and the rest of the breakfast items weren't very good.

"Cambridge, Ontario Canada"

3
User 03/07/2017

Good place, included breakfast is good with the exception of the egg, they are dehydrated and taste less. my room fridge did not cool enough so my ice cream melted. Clean place, clean pool good parking lot quiet area very good bed. The have LG TV but the put the LED power saving mode so you don't get the brilliant colors of vivid setting plus the control does not allow to change any settings on the TV. for the shower there not much water pressure, just enough to get by.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Leonardo G Thank you for taking the time to send us a review on our TripAdvisor page. We always appreciate feedback from our guests as this helps us to know what is done right and what needs to be worked on for future. We are very disappointed to hear that you were not completely satisfied with the accommodations at our hotel, I apologize our mini fridges do not have a freezer section. I do hope you will stay with us again so we can provide you with exceptional service Joanne S Guest Services Manager

"Pool closed"

3
Michael B, Finland 27/06/2017

We choose this hotel by wi-fi from Tim Horton in Grimsby,because it had a pool and it was a very hot and humid day. The room was decent value, modern and well equipped but the pool was unavailable due a chlorine problem. We were not given any compensation although told we would get some. The lift was very slow and the hotel's location wasn't very central, you had to have a car. The reception staff were polite and efficient also the included breakfast was quite convenient.

"cambridge"

5
jhall115, Niagara Falls 26/06/2017

very nice hotel staff was very friendly great location just off highway handy to shopping restaurants very clean property inside and out room was very clean and comfortable yes i would recommend this property to anyone

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jhall115 Thank you for reviewing our property. We are so glad to hear that you had a comfortable stay with us. We strive to give all of our guests the luxury and "first class" treatment and are pleased to know that you find our services and amenities very valuable. We hope to welcome you back in the near future. Joanne S Guest Services Manager

"Awesome"

5
Sfa S, Queens, New York 24/06/2017

The service at this hotel was awesome . We were greeted upon entering and the cordial service continued through out the visit. The breakfast was elaborate and very convenient. This is the best service I have had at a hotel so far. Above all the price was great.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Sfa S Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards Joanne S Guest Services Manager

"Clean, comfortable"

5
veral823, Farmington, United States 24/06/2017

Clean room, comfortable beds. The pillows were fluffy and cozy. Staff was pleasant, friendly. Both front desk staff and housekeeping/maintenance. Breakfast was plentiful. Nice variety of options including gluten free, vegetarian and a nice assortment of hot/cold cereals. Hot coffee, ice water and snacks in the lobby 24/7

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear veral823 Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Clean hotel,breakfast could be better."

3
luisdM5607XN, Corunna, Canada 24/06/2017

The hotel is clean and the people that work there are friendly. The only complaint I have is that breakfast is the same every day. Not a big deal if you are staying for a weekend, but when staying for weeks at a time for work, more selection would be nice.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear luisdM5607XN Thank you for taking time to post a review. We appreciate your comments – likes and dislikes about your stay. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon Best regards. Joanne S Guest Services Manager

"Wow"

5
michaellF8523YJ, Quebec City, Canada 20/06/2017

Everything was on top. The room, the staff, the breakfast ... i recommand that place to everyone. Next time i will visit the city... i will be back for sur !! Continue ur good job !!! Thank u for everythings

"Overnight Limited"

3
dancherokee, Rochester Hills, Michigan 19/06/2017

Some of the staff were gracious and helpful, some were not. Acoustics in the pool area not good (bring ear plugs). Breakfast was generic: pork sausage, tasteless eggs, boring baked goods; generic waffles; no turkey sausage or turkey bacon available; no fruit and veggie smoothies, no granola. Ran low on breakfast foods by 9:30 AM.

"A Must Stay"

5
User 17/06/2017

Wonderful 3 night stay June 2017. Front desk staff excellent, very accommodating and friendly. We needed extra night stay and we're fully booked when I requested. Each morning and evening the girls (Linda, Joanne & Carly) kept us informed and when 1 became available arrangements were made that we didn't have to change rooms. Pool and hot tub most enjoyable and clean. Only one suggestion at the hot breakfast that menu do a change up and offer bacon one morning on the weekend otherwise very tasty & hot.

"Friendly staff & good service"

5
User 12/06/2017

Extremely comfortable beds! Very friendly staff & great service. I would recommend this hotel for sure. Great coffee in breakfast area & good hot breakfast. Very close to highway 401, conveniently located.

"Better than expected."

4
PawsMona, Toronto, Canada 11/06/2017

We were in Cambridge to do some shopping and wanted an inexpensive place to stay on a Saturday night. We booked the Best Western Plus as it was close to the 401, close to shopping and the price was right. Checking in was quick, though their parking lot is cramped and not many spaces to park while checking in. The room was clean, comfortable and had a small fridge so we could keep some water cold. It had a swimming pool but we did not go for a dip. We were just looking for a place for a quality sleep and we did get that. Hotel was quiet at night, no issues with getting to sleep. The free breakfast was also better than expected. They had bagels, eggs and sausage so I had a decent breakfast sandwich. My wife tried the waffle maker but it did not cook the waffle through so it was still raw in the middle. She did have some toast and their toaster worked well. The elevators where small and slow. It was all my wife could do to ride it as she is a bit claustrophobic. If staying in Cambridge again this is our spot.

"Great hotel"

5
Clancy P, Hamilton, Canada 08/06/2017

Great hotel, improves every time wears there! Great staff and location, easy to reach. Comfortable rooms, great breakfast selections. Staff is ready and willing to help in making your visit a pleasant one

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Clancy P Thank you for sharing your experience during your recent stay at our property. It's quite a positive narration that you've posted and that is indeed an encouragement to carry on the good work. We hope you'd continue to visit us in the future. Best regards Joanne S Guest Services Manager

"Overwhelming Plumbing Problems and Customer Service Issues"

1
Scrabble22, Toronto, Canada 06/06/2017

I stayed here on Saturday June 3, 2017 for one night. We were attending a wedding. The room was ready for us for early check in but as soon as we got in the room the toilet did not flush properly, there were 3 of us staying in the room. When we got back from the wedding we told reception about the toilet, they moved us to another room, but that room smelled of smoke and the fan didn't work so it was really hot. They moved us back to the original room, but we couldn't get back in for 20 minutes cause the keys didn't work. They came up to fix the toilet, at 1am. The toilet was running all night long and wasn't really fixed. One of our party had a shower before bed, the water did not drain from the tub because the drain was blocked, in the morning at 9pm when we got up the tub was still full of water so 2 of us couldn't have a shower. We had the free breakfast. Went up to get our luggage and after I went to the washroom, it was then not flushing properly and blocked up, just lovely. I would not stay here again if it was the last hotel in Cambridge! They offered us 50% off the room, I said they should give us it for free which they did. That's the only good decision they made! And the manager was really angry at us!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Scrabble22 Thank you for taking the time to share your feedback from your recent stay at the hotel. I would like to apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that you that your experience is not indicative of the level of quality we are known to provide. I am also deeply sorry to learn you had a disappointing experience at check out. It is our aim that we treat each and every guest exceptionally and it is clear we have failed to achieve that with you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Best Western-Cambridge Ontario"

5
B5735ZIbrianm, Lachute, Canada 04/06/2017

Hotel is convenient-just off the 401 . Super friendly & helpful staff . Check-in & Check-out was a breeze. Bright , Clean, Newly renovated reception area. Complimentary Breakfast was excellent & made a nice start to the morning. Rooms were hi-quality & super quiet. Fitness facility & Indoor pool were a plus. This hotel has our AAAA++++ Rating

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear B5735ZIbrianm We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"A Pleasant Stay"

4
V4378VFdennisw, Dunnville, Canada 03/06/2017

The staff were key to making my stay very pleasant. All the amenities worked and the room was clean. Thank you for working hard at being good hosts! Although the building is starting to show its age, the staff work hard at keeping it in reasonably good shape.

"For a great stopover!"

5
756haroldd, Cambridge, Canada 03/06/2017

If you want great accommodation, cheerful friendly and helpful staff, and a breakfast "to die for," then this is for you. It is also within easy distance to all the presentations at Stratford, Ontario.

"Superb Customer Service"

5
HappyCamper689, Huntsville, Canada 29/05/2017

Thank you for providing outstanding customer service. The pool renovations, breakfast and reception areas were extremely attractive. Staff were accommodating, courteous and most willing to please. The breakfast choices were extensive and the buffet area was kept clean and orderly.

"Friendly employees, soso room"

3
jenniferll2017, East Lansing, Michigan 23/05/2017

Wonderful employees, but the room was lacking in a few areas. The bed wasn't very comfortable but I slept like a log because of flights and driving. Phone in a very odd place, by tv, with no where to sit but grabbing the desk chair worked. Hotel itself looked a little shady and I wasn't sure if it was a safe area, but it turned out fine. I was too tired to use the pool and hot tub but looked nice and others were enjoying it. Free coffee and tea and cookies is a nice added touch. Breakfast weekdays until 9:30 would have been nice another half hour to hour for us non-morning people. Checkout til 11 so would have been nice to have that option to eat later. The room was clean except for food on chair, I just brushed it off. The toilet seemed dirty but probably just stained. Shower was ok, could have used more water pressure and a faster drain. Bed wouldn't be too comfortable for me if I wasn't exhausted. Would come again but not longer than a couple days stay.

"They Have Stepped Up Their Game"

5
Jim A, Exeter, Canada 18/05/2017

I've stayed at this hotel quite a few times over the past few years. The last time in the fall of 2016. Just checked in and they have completely renovated the entire property. The lobby is now fresh, spacious and bright. The rooms have been updated. The hallways have new carpet. All this and I don't think that the rates have gone up much or if at all. I have a single queen room. The bed has a great mattress. A nice desk to get some work done. I'm totally impressed. The only down side is that this is now a non smoking hotel, but I'm pretty sure that this room has some remnants of cigarette smoke. I've been told there is a hot breakfast in the am. Linda on the front desk is really sharp. Goes above and beyond to ensure you are happy. I know that this hotel has queen suites with a seperate room with a sitting area and desk, Just didn't get one this visit.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jim A I want to thank you for taking the time to post on our TripAdvisor page, it really means a lot to us. It is great to have you back as a loyal guest to our brand and hotel in specific. Each and every individual at our hotel tries their best to welcome our guests with open arms and make them feel right at home, I am glad you experienced that. From our Best Western family to yours, we welcome you and your loved ones back anytime and we looked forward to your next stay. Regards Joanne S Guest Service Manager

"Weekend family visit"

5
Gordon K, Owen Sound,Ont 16/05/2017

We needed a place to stay while family had volleyball tournament.. Team staying near by so this was great choice. Excellent check in staff..very nice room..excellent breakfast area all included as well as 24 hr hot beverages..liked recent upgrades..enjoyed our stay..would stay again

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Gordon K We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Warm Welcome Stay"

5
evatU7739DU, Windsor, Canada 12/05/2017

Arrived here after long drive due to Doctor Appointments in Toronto and were greeted with very caring friendly staff. The hotel is spotless and so comfortable we felt very relaxed and refreshed and will stay here again ...

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear evatU7739DU Thank you for your wonderful review about our Best Western Plus Cambridge Hotel. We are so happy to hear about your experience with our wonderful staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western Plus your choice of hotels and our team looks forward to welcoming you again on your next trip to Cambridge. Best Regards Joanne S Guest Services Manager

"Quailty and staff of hotel"

5
daviddO422YY, Cambridge, Canada 12/05/2017

One of the best hotels we have stayed in. Everything about this facility is top notch. The staff, all the way from the cleaning people to the manager were very cheerful and helpful. The hotel and room layout were well designed. Not your straight long hallways and square rooms. The vanity in the bathroom was the longest I have ever seen in a hotel. I cannot think of one thing that we found to be less than A-one.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear davidd0422YY We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for this and also for your loyalty to our brand. Hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Theater visit to Cambridge"

5
petergF283WO, Selkirk, Canada 11/05/2017

Tied in perfectly with our theater and dinner booking. Always enjoy Best Westerns. Staff very welcoming and helpful during our stay. Found the hotel to be clean and well taken care of. Enjoyed the pool in the evening, water was nice temperature and the area was also clean and well taken care of.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear petergF283WO It is fantastic to learn that you enjoyed all aspects of your recent stay and were able to take advantage of our convenient location and proximity to the theater. We were also thrilled to learn that our team provided you with the world class customer service that we continuously strive to deliver and pride ourselves on. Best Regards Joanne

"Business Stay"

5
amandafI1913CM, Canada 11/05/2017

Very good value for the money. Nice pool, hot tub. Comfy bed and exceptional staff made being in a hotel away from family a great experience! The breakfast had a good selection of foods and having freshly baked cookies available through the evening was a very nice touch to go with the 24 hour coffee!

"Cambridge Best Western"

5
Doug L, Missasauga, Canada 08/05/2017

Very good hotel and friend staff. Ideally located to shopping, major highway and city. They even have a swimming pol that was warm and hot tub that was not blistering hot. This was our second stay and will again when in the area again.

"Group Stayed for Baton Competition"

4
Angela3333, Toronto, Canada 08/05/2017

Very good overall, nice new lobby updated. Pool and hot tub in nice condition and even a cute little alcove with TV /fireplace and sitting area in the pool area. Rooms could use some updating (6th Floor). Lighting in room was very low, need more lights and should update electrical with some USB ports. Breakfast was well kept and staff attentive!

"Great Value in Cambridge Ontario"

5
Stillworkin, Beaconsfield, Canada 07/05/2017

Enjoyed a one-night stay May 4 2017. Extremely friendly and helpful staff accommodated our early check-in request. Perfectly clean and comfortable room, first-rate all around for this type of hotel. Can definitely recommend.

"Great hotel for a decent price"

4
587marlap, London, Canada 01/05/2017

Staff were friendly even though the Hotel was completely booked. We had several rooms & they got us checked in fairly quickly (and early!) The beds were very comfortable, and the pillows are definitely the "icing on the cake". Rooms & hotel main areas were very clean. The breakfast was good. Nice selection & the staff kept it full even though it was busy. Would stay at this hotel again

"Great hotel"

5
Lawrence E, Port Dover, Ont, Canada 01/05/2017

Clean rooms, great staff, location to highway, shopping, restaurants, entertainment, amusements, handicap parking near door. Hotel has been recently renovated interior including upgrades to room, furniture

"Great hotel -"

5
24thereset, Phoenix, United States 29/04/2017

At the BW in Cambridge I was made to feel welcome and cared for. From check-in to check-out it was a pleasant experience. The room clean, the bed quite comfy and the FREE breakfast spread covers all the bases. I will be spending quite a bit of time over the next few months in Cambridge for business and I sure hope they will have availablity every week I need it!

"Great Stay at Cambridge Best Western Plus"

4
John K, Walkerton, Canada 24/04/2017

Linda was very friendly at the front desk upon arrival. Check in was efficient. The room was clean, the bed comfortable, plenty of hot water for showers in the morning. We used the indoor pool and the hot tub--on busy days it may be a bit crowded as the pool is not very large, but we had the room to ourselves during our April stay. Breakfast was very good--it is a warm buffet, so don't expect piping hot like you would get at a full service restaurant. They had scrambled eggs, sausage, baked beans and premade omelets in the warming trays as well as cold cereal, toast, a waffle maker, bagels, juice and coffee. There was plenty of seating at the breakfast area, again we were there in April so it may be a little more crowded in the busier months. The staff checked several times while we were there to ensure all the breakfast offerings were well stocked. We were very pleased with the value and the treatment we received there.

"Everything during the stay was excellent. Everyone very helpful and pleasant. Enjoy staying at the Best Western &points"

5
Brian W, Sarnia, Canada 22/04/2017

Everything great! Simply said wouldn't change anything. Love getting points then using then tonstay for kids sports. Like to use gift cards for the restaurant if they have one on site Or put towards another free stay

"Excellent!"

4
F2087GZscotts, Cambridge, Canada 17/04/2017

Short family stay. Very impressed with this hotel for its price! Belfast was fabulous. Staff very courteous. Had pool and hot tub to ourselves. Key problems each time, however minor problem. We will stay again.

"Gift Card not Applied..."

3
497garryl, Beamsville, Canada 17/04/2017

Still waiting on the credit to appear on my CC statement as promised by hotel Staff...overall the hotel is clean and conveniently off the Highway...lots of local amenities in the area too which is a plus...

"Wedding Hotel"

4
patriciabQ1883EY, London, Canada 10/04/2017

Great service. Rooms are nice and clean. Was happy with check in and check out. Breakfast was basic but free when we stayed. The bed was horrible. Very uncomfortable which was my only complaint. I was happy to only be spending one night in that bed.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear patriciabQ1883EY Thank you for sharing this feedback on your recent stay with us via TripAdvisor. I apologize you found our bed uncomfortable. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Sincerely Joanne S Guest Services Manager

"Best western cambridge"

4
N2628BWyvonnes, Ottawa, Canada 09/04/2017

I had a great stay at this hotel. Staff were friendly and accommodating. Hotel room was clean and comfy. Hot tub and pool were clean and not to busy which was nice. My room was always fully stocked with towels ect.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear N2628BWyvonnes Thank You very much for your wonderful review. Your comments are very inspiring and we thank you again for a guest of The Best Western Plus Cambridge Hotel. Hope to see you soon. Regards Joanne S Guest Services Manager

"great experience"

5
User 08/04/2017

Stayed here many times now.Beds are soft, rooms are clean and just as important staff is super friendly and helpful. Stephanie at desk was great. Even at breakfast bar, they have nice friendly lady refilling and cleaning....She is always smiling. So refreshing.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear 902russm Thank you for taking the time to write a review about our Best Western Plus Cambridge Hotel. We are glad to hear that you found our staff friendly and rooms comfortable. We will share your wonderful comments with Stephanie and Sandi our breakfast attendant. Our team looks forward to seeing you again. Thank You for being a loyal guest. Best Regards Joanne S Guest Services Manager

"CLC User"

5
jeffsN3413SI, Saint Thomas, Canada 06/04/2017

Very accommodating and welcoming staff. The hotel is clean and bright. This location is my preference when staying in Cambridge for business because of convenience to the highway and many restaurants with shopping

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear jeffsN3413SI Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and our location we hope you return for a yet another memorable stay very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Good comfortable stay!"

5
22isabeller, Blainville, Canada 06/04/2017

Good location for our business stay; lots around and hotel staff was caring and friendly and room was appreciated. Comfortable bed and very clean room. We would definitely choose this hotel the next time around.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear 22isabeller Thank you for sharing your experience. It's nice to hear that you were pleased with our services facilities and location. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Watch your bill"

4
lisalR7659RY, Chatham, Canada 28/11/2016

The hotel itself was very nice, clean and well-maintained. Staff was friendly. The breakfast was decent but a little disorganized, hard to find things. Very good price but bill was $3.00 more than quote when booked.

"A very poor memory for rememberance day"

1
User 13/11/2016

My wife and I are seniors and are extremely disappointed with our 2 night stay Nov 10, 11 2016. Our room was on the second room 205 it was directly above the area used for breakfast. Starting at 6 or 6:30 in the morning we were awakened by the noise of tables and chairs being dragged across the floor and it continued for 3 hours till breakfast was over. The same noise was heard off and on till we went to bed because other guests or staff used the area off and on throughout the day. The room was anything but clean and bathroom vanity top was very small no room for personal items. We have had much better rooms and stays in much cheaper hotels. Next time we visit Cambridge which is something we do often each year we will most likely choose the Homewood Suites.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Bob, Thank you for taking the time to send us your feedback on your stay. We are sorry to hear that you will not be staying with us again, and that you did not enjoy the location of your room in the hotel. We have many styles of rooms in the hotel, with all different layouts in the bathroom. If you do choose to stay with us again please let us know what you need in your room and we will do our absolute best to accommodate each one of your needs. Wishing you safe travels, Lauren R Guest Services Manager

"Great spot to stay in Cambridge area !"

4
Peter B, Calgary, Canada 28/10/2016

Welcoming lobby, pleasant staff, clean quiet room, comfortable bed, nice bathroom = everything you need ! And a very nice breakfast included. Good access to primary highway as well as main shopping and dining area.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Hi Peter! Hopefully you have the opportunity to come back and visit us again soon, we would love to see you again. Have a great day, Lauren R Guest Services Manager

"Great if there are no hockey teams there!"

4
Wendy S, belleville 23/10/2016

We stayed here this weekend and it was stuffed full of hockey teams. We expected a very loud evening but it was VERY quiet at night which was lovely. Room smelled SO clean when we arrived and other than a chip in our tub it was very nice. Hot water was slow to get and not actually all that hot but good enough. The breakfast was good but I was horrified at how poorly supervised the hockey kids were as they were licking utensils and putting them back, wasting food etc. This is not a fault of the hotel but the parents!! We are former parents of rep hockey kids and NEVER would we have allowed any of this by our own children or their team mates! Wake up parents!!! you were right there and allowed your children to act like animals. It was embarrassing for you team which I won't mention but will remember.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Good morning Wendy, I am very sorry the teams were an issue during your stay, we truly do our best to make sure every guest enjoys their stay. Thank you for understanding not everything is within our control when it comes to how other guests behave in the hotel. Hopefully you be back to stay with us on a quieter weekend, and you can enjoy our wonderful breakfast in peace. Lauren R Guest Services Manager

"$150 nitemare. Book at own risk."

1
thetripp, Oshawa, Canada 18/10/2016

We've stayed at other Best Westerns (Cornwall and one near Kinkardin in the last year) and had no problems, that's why we got the points card. So... we booked the room through expedia and when we arrived at the hotel the woman at the front desk took our name and gave us our hotel keys promptly and with out issue as we got there around 9:30pm. We got to the room and we heard running water noise which ended up being the toilet. So I went back down and asked for another room due to the toilet not working and there were 3 kids making a ton of noise in the hall near our room by the elevator playing hockey, that I mentioned as well. She told me they were fully booked and had no other rooms and would send a repair guy up. I said well if he can't get it fixed what then. I got an I'm sorry there's nothing we can do for you. I said ok we'll see if he can fix it then see about it if he can't. So I went back to the room and my wife said you need to see the state of the bathroom? I took my camera and took pictures it was so bad. I was going to take one of the toilet too as it was gross and not cleaned but the guy came to fix it. So he said it was the flapper and would run down to get one, then he came back 5 mins later and fixed it and he also told the kids in the hall to knock it off. By then it was around 10:30 and we had a long day and just wanted to relax. After seeing the state of the bathroom we both slept fully clothed and put shirts over the pillows as we didn't know if the bed was cleaned properly after the bathroom was so disgusting. Around 1:30 am a loud noise woke us both up, which sounded like someone power washing aluminum siding on the other side of the wall. I thought it might be the toilet running but it wasn't. Don't know where it was coming from. It continued on until 2:10am. It stopped then resumed at 2:30am and would happen intermittently all nite long approx every 15-20 mins until 4:30 when it stayed on constant until 5:30am. Yay 2 hours sleep. My brother came to meet us at the hotel lobby and we were going to have the breakfast there but it was too crowded to get a seat as there were only about 5 tables. So we didn't use our complimentary breakfasts and went elsewhere. And we decided to get the hell out of there and checkout at the same time. A different woman was at the desk and looked at us and said "Ya?" I said we want to check out. She was on the phone the whole time and said to us she couldn't get a receipt for us because the printer was broken then continued talking on the phone. I said excuse me can I get the total amount then. She looked at me and said "Give me your email address and I'll email it to you" then said "No expedia will send you the bill" after she looked at the computer and after I had written down my email. I just shook my head said "whatever" and left. Now the room. After seeing the condition of the bathroom we didn't even look at the rest of it. Just got into bed and thought we'd sleep. Until all the noise. We didn't want the sheets on us and the airconditioning was full tilt. I turned it off but there was no heat setting, it said aircon only on the thermostat so it was a chilly nite as well. Also the phone was flashing with big red light the whole time, we thought it was a message but we checked there was none. No way to turn it off. What year was this bathtub last cleaned? Check the pics. My wife said, I'm not having a shower I'll wait til I get home tomorrow. I said I bet it fills up too.Yup. Filled about 4 inches. I think I need to be deloused. Beyond disgusting and unexcusable. We wiped the crust on the tap with a kleenex and it came off and there was brown goo around the base of it on the right side. I wonder if they cleaned the counter with the towel that they used to clean the toilet then hung it on the rack. Would explain the brown marks on the towel..Oh wait they didn't clean the toilet either. Be glad I don't have a pic of that you would vomit, pubic hair and black gunk. Sickening. I'm sure I'm missing telling you something else but that should suffice to get the gist of it all.. We couldn't get out of there fast enough. The hotel should refund our money. $150 for a nite of hell. We've enjoyed other Best Westerns but this one should be torn down. Oh and to add insult to injury, all of Best Western's email links don't work on their corporate site. So I can't lodge a complaint by email and send lictures. It now refers you to a 800 number for customer serviice.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5196234600. Sincerely, Lauren Rayner Guest Services Manager BEST WESTERN Plus Cambridge Hotel

"Renovations Going On , No Discounts for the Discomfort"

1
WorldTravelManTerry, Calgary, Canada 09/10/2016

Was the lousiest hotel chain that I have ever dealt with. On Sept 13,15 and 15, 2016, I was unfortunate to having stayed in this hotel in Cambridge, ON on a business trip. Firstly, they did not tell me about the renovations going on. The place was dusty and hot with temporary quarters for the supposed front desk and restaurant. The attendants could not find me my reservation, gave me the wrong keys and a string of other things where it does not appear they have any customer sensitivities. The cafe staff were very nice and good, however. The most appalling is this; they see fit to run renovations and still take bookings for rooms, and your money, yet offer no discount whatsoever for these inconveniences and discomforts. I will never stay in a Best Western again and I will ensure none of my business colleagues do either. I will also recommend to my peers that we take Best Western Hotels off the corporate travel recommendations list. Cheers, boys and girls.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Terry, We thank you for taking the time to send us your feedback on your stay here with us. I think you will find, now that the renovations have been completed for some time, that it is a very different atmosphere here in the hotel. We understand your frustration and that our lowered rates during the renovation were not to your satisfaction. None the less, if you decided to stay with us again I know you would have a very different experience. Have a wonderful day, Lauren R Guest Services Manager

"convenient location"

4
Lewis D, venice, United States 02/10/2016

Stayed only one night - Lobby being redone and looked to be great - had breakfast on the lower level - everyone very nice. Room ok but they could use different pillows. Did eat next door at a Chinese Restaurant. Quite good.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
We are happy to hear you love the new lobby as much as we do, and thank you for taking the time to give us your feedback.

"Good Value"

4
Josephine M, Calgary, Canada 26/09/2016

Hotel was easy to access and although the hotel was going through renovations the staff went above and beyond to make us feel welcome. The rooms were extremely clean and there was room for both of us to spread out our suitcases.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
We appreciate you taking the time to send us your review! Hopefully we will see you again soon.

"Clean, Good Location but needs some updating"

4
Stacey C, Hamilton, Canada 20/09/2016

The hotel lobby is currently being updated which makes it awkward when checking in but was okay and will be a big improvement. The room was clean but the rooms need some tlc. New carpet and bathroom tile would go a long way. The staff is awesome, they are very helpful and friendly!

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your review. Our lobby is now complete, and we are considering many new projects for what we would like to update next!

"Done with Best Western"

3
MargAnneL, Harlingen, Texas 20/09/2016

So very disappointed. Booked one overnight to attend a wedding and was so looking forward to it. Reception area under construction, check-in was done in a cramped room, luggage trolley was broken and filthy, room carpet badly stained, condensation on room windows dripping on carpet, no shower curtain, desk chair "leather" cracked, torn, peeling. Breakfast in basement was just ordinary. Definitely not "plus" rating. Entire hotel needs renos. Definitely overcharged for what I got.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
We are very sorry to hear that you didn't enjoy your stay with us. We try to meet each one of our guests' expectations. We will work to fix the issues you experienced.

"Great Location"

4
sensfan65, Smiths Falls, Canada 08/09/2016

Hotel was nice, lobby under construction but not an issue. Indoor pool and hot tub was great. Full breakfast was excellent. Only issue was the wake up call. Got the wake up at 2:07am which was our room number!! Was not happy. Why would anyone want a wake up call at that time?

"Needs upgrading but good location"

3
2011Ottawa, Ottawa, Canada 06/09/2016

The hotel's location is great, close to the 401 and lots of restaurants. Like many people mentioned, the hotel is currently under serious construction in the front lobby. When we checked in, we walked in during an argument between a client and the front desk girl who wasn't having a fun time! Once the disgruntled gentleman left, and while checking us in, she wasn't shy about telling someone else what she thought of the gentleman, which was unprofessional in my opinion. Our room was ok, the bathroom's tiles and grout needed a scrub and a new toilet! Very average room, nothing spectacular and it would need a bit of a refresh. The "leather" chair was all cracked and peeling, no binder with hotel information to be found, not even a pen. Nice Keurig for morning coffee however, the powdered creamer wasn't fresh and "floating" on top. The breakfast is in the basement, in an old meeting room with disgusting water stains on the ceiling. Breakfast is "ok" again, nothing spectacular. The hotel might be better after a full lift, not just the front lobby.

"Nice hotel. Great location"

4
Drm080865, Rome, Italy 05/09/2016

I have seen a few negative reviews about this hotel prior to our visit, especially around the renovations to the lobby area.... Not really sure why the complaints though.... In no way did it detract from our visit... Friendly, hard working staff.... Great pool and gym.... Great breakfast that was basic but plentiful... Room was clean and spacious.... And only a few minutes walk to shops, bars and restaurants.... If you like a beet, then make sure you walk ( only about 10 minutes) down to Beertown on Hespler Road.... Great sports bar with lots of local and imported beers...

"Needs a serious upgrade"

2
HilaryDorricott, Quinte West, Canada 05/09/2016

A disappointing experience. We could dismiss the construction work going on to upgrade the lobby, but it would have been nice to have been told about it in advance and for the pricing to be discounted for that and the other shortfalls. The check-in area has been temporarily located to what was, I presume, a guest room on the first floor, and guests have to exit by the rear entrance. Our room (512) needs an upgrade too - the shower tile grout was very black and the tiles uneven. There was no shower cap provided. The carpeting was stained in a number of places. There was a strong chemical odour when we first entered the room. Both the food and the "ambience" (located in the basement with spartan furnishing) of the hot buffet breakfast were quite unappealing (I felt like I was in a hostel) and it took a long time for the staff to bring more scrambled eggs - in a smallish container - that were emptied again almost immediately. Fortunately the room was quiet enough and we were only there for one night.

"Best Western Cambridge"

3
Ken R, Port Dover, Ontario, Canada 04/09/2016

Construction could make the reception desk very attractive eventually but the rooms are very old and questionable on cleanliness. It would take a lot of capital to bring the rooms to a reasonable standard for the $ charged for a night. Hopefully, this is a transition state, but not great for current clients. Staff are okay but won't put much effort into pleasing guests. It was the usual response that one bad customer means we are all hard to handle; just pay and get out of here.

"Fine. Clean and pretty quiet."

4
BlackMareFarmer, Ontario, Canada 01/09/2016

Recently spent four nights here while working nearby. Renovations to lobby make entrance a bit awkward but my third-floor room was clean and pretty quiet. Bed was great, I slept well. There was a mini fridge in my room which I always appreciate. Breakfast offered variety, standard BW fare, suited me fine. Good coffee. Breakfast room not too crowded while we were there which was good. I didn't get to use the pool, unfortunately, but it looked nice. A decent Best Western. Hopefully they complete their renos soon.

"Do not stay there"

1
LindaG668, Sudbury, Canada 31/08/2016

The hotel is under renovation, however this was not the problem. The problem was the room. It was so moldy and the smell was so bad that I almost vomited when I entered the room. We ended up having to stay as it was full and we had two small children that were super tired and didn't have the energy to start looking around for another room. We always stay at 3* hotels and this is not a 3* hotel. At best a 1*. There was mold in the bathroom, hair on the bathroom door and like I said, the smell was awful. I will never stay there again. If I could rate this a 0, I would.

"Average place, good value."

3
John H, Ottawa, Canada 26/08/2016

I've stayed here twice already and I'll be staying again next week totaling 9 nights. Yes, the reception area is being renovated. It's not a new hotel, but I don't want to call it "dated" yet. +++ Breakfast is good. There is a variety, including warm food, like sausages, eggs and bacon. Lot's of bagels and breads, cereals and yogurt etc. (However... it's located on corner walls and it's not arranged well. For example, the plates and napkins are separated from the utensils by the juices. And other little things that leave you looking.) There is a pool area. I did not use it but I saw lots of people that did. There is a workout room. Convenient location, right by the 401. Tons of restaurants and shopping within walking distance... and lots more if you are willing to drive 5 minutes. Clean and quiet. Staff are really friendly. --- The elevators are slow. Parking lot is tight. I have a 14' cargo trailer and most nights there wasn't room for it. Large vehicles can park on the street nearby or at the Chinese Restaurant next door. Lots of spiders outside. In the corners at the top of entrances and around windows. I hate spiders.

"Expected much better"

3
Michael Stephen J, Burton 15/08/2016

I have been to many Best Western "Plus" establishments. I didn't feel that it rates a plus status. The hotel is going under renovations at this time in the lobby and I did see that the entire place is getting old and tired. Once the lobby is done I hope attention is also put forth to the entire building. Too many disappointments to list at this time. The breakfast area definately needs attention. It was a mess and I did not feel good grabbing breakfast there. I would recommend either the Cambridge Hotel next to this one or the Hilton on the other side. I have stayed at both of those hotels and do recommend them. Both are cleaner and more modern.

"Great stay"

5
Veronica H, Killaloe, Canada 15/08/2016

Had an excellent stay at this hotel. Hotel was very clean considering that the hotel was under construction. 1 reason for staying at this hotel was the swimming pool which was nice and very clean. The other reason was they served breakfast. Which as a family of 5 there was something for everyone.

"reminds a college dorm"

2
Farrukh_fromLA, Calgary, Canada 13/08/2016

We stayed here two nights. It is a dated hotel. The reception/check-in area is being renovated right now. Halls are dark and smelly, rooms feature aged furniture and unpleasant/old. The breakfast was OK though. Overall, the hotel resembles college dormitories.

"Renovations"

2
Dianna D, Dartmouth, Canada 08/08/2016

Major renovations were being done at the time of our stay. The reception area was moved to a room with accessibility to the outside, however we were made to walk around the building in order to reach the area where we could enter and find the reception/check-in room. The receptionist was cranky (possibly from the construction?) and not very helpful at all. We wanted to pay for our room from a debit card, but weren't able to do this because they also wanted at $250 deposit for each room (we booked 2 because of large group). There was construction all over the hotel and I felt very inconvenienced as there was confusion all over. I'm hoping that things are finished very soon.

"Good location"

5
Mrs. B, Richmond Hill, Canada 08/08/2016

Hotel lobby was under construction, but they were still very obliging. Our rooms were very clean and comfortable. Location is good if you've got tickets to the theater which is about 10 minutes away in town. Would definitely stay there again next theater trip.

"best westen"

4
User 05/08/2016

well iam not to good at this lol the stay in the staff where great rooms where clean in comfortable pool was great for the kids all in all a great stay we would stay again we really enjoyed the pool in breafest

"Very poor customer service. "

2
JackieBurke, Dublin, Ireland 01/08/2016

We booked in on 13th July for a 7night stay after a transatlantic flight to find that the hotel was undergoing major reconstruction. This wasn't communicated with us in advance. The check in area was in a hotel room. No apology was offered for the appearance of the hotel during check in. Next morning, breakfast was in what was obviously a temporary dining room. That's not a big issue but I do object to having my breakfast on paper plates using plastic knives and forks and paper cups for drinks. When we went to "reception" to complain about all the above and the lack of wifi, again no apology was made and no attempt was made to convince us to stay. As someone who has worked in customer service for many years, I found that very unusual. I certainly wouldn't recommend this hotel.

"Reasonable hotel in Cambridge"

4
Alan P, Pleasanton, California, USA 26/07/2016

Major renovations were a problem during our recent stay, but we have stayed at and enjoyed this hotel in the past, so the rating is more of an average. Breakfast location was moved and hot foods were not available for breakfast. Check in was cramped in a normal room, but staff did their best to compensate. I do think that hotel should have notified us of the renovations at the time of booking.

"Lack of Customer Service"

2
User 25/07/2016

My husband, daughter and I stayed at the Best Western Plus July 15-17. When we first arrived we noticed there was construction going on inside the hotel, which was fine, as check-in was not affected. Our room was on the fourth floor and there was a bad smelll everytime we walked in there during the weekend (we still couldn't identify what it was), but we would get used to it after a while. I noticed that they gave us two washcloths and two handtowels, four towels. I tried to call down to the front desk, but our phone in the room was not working so I had to use my cell phone and go through the automated service. When I told reception that our phone was not working, and that we were missing washcloths, I was told to come down to front desk and pick them up. I have never been to a hotel that would inconvenience a guest like that. I can understand if you forgot something at home and had to ask the hotel to provide you with something..that would be our fault. However when it is the hotel/housekeeping that does not give you the proper items, they should send someone to your room with the items, not inconvenience the guest The one positive was that the beds and pillows were very comfy.

Lauren R, Guest Relations Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Kelly B, Thank you for taking the time to send us your feedback. I am very sorry you did not enjoy your stay with us, and that we did not exceed your service standards. We work very hard to make sure each guest has a great stay with us during their visit, and each review is an opportunity for us to improve. Sincerely, Lauren R Gust Services Manager

"Great Family Friendly Hotel"

5
autumngirl73, Sudbury, Ontario 16/07/2016

Just returned from a 2 night stay with our children. Although the front lobby was under renovations it certainly didn't deter our experience. Our room was spacious with comfortable beds. It was clean and included a fridge and Kuerig coffee maker. I found this helpful when warming up my son's bottles. We enjoyed the pool and jacuzzi. The hotel provides a free breakfast which was ideal with kids. The hotel is easy to find as it is right off the 401. The only complaint was that you couldn't 't turn left when leaving but it was simple to go a 1 min drive down the road and turn around at the gas bar. Highly recommended. We went to the African Lion Safari which was only 25 minutes away. Many restaurants nearby.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Hi autumngirl73, Thank you so much for letting us know how much you enjoyed your stay with us. Hopefully you will bring the whole family back again! Lauren R Guest Services Manager

"Excellent stay at a great hotel"

5
KBurrows, Stouffville, Ontario 13/07/2016

We have stayed here before, easy access to everything in Cambridge. We were going to the African Lion Safari again and enjoyed this hotel the first time and came back. Would recommend this to anyone. The rooms were very nice, clean and very comfortable beds. Bathrooms were clean and lots of towels as well.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
KBurrows, Thank you so much for letting us know all the things you love about our hotel, and hopefully we will see you again soon! Lauren R Guest Services Manager

"Great Hotel"

4
Karen T, Catalina, Newfoundland, Canada 02/07/2016

Nice rooms and comfortable beds, breakfast is not bad but could have more selections. Free parking and free wifi is a plus, pool is nice. Central location is great for shopping and business. Overall I'd give it 4 stars.

"Clean and Well-priced"

3
Travelista1969, Bowmanville, Canada 02/07/2016

Stayed for two nights for a sport tournament. Desk staff were very friendly and helpful. The Lobby was clean and welcoming. Guest rooms were very clean. The morning breakfast area seemed a little small and dated, however, it appears renovations are to commence shortly. Great stay would definitely recommend.

"Awesome stay"

5
Connie H, Sault Ste. Marie, Canada 27/06/2016

This was the perfect hotel. It was clean and comfortable and had a great breakfast. We enjoyed the easy access to the highway as well as it was close to the grocery store, beer store, LCBO, shopping. It's a very convenient hotel. The staff was very friendly and accommodating. One of the nicest places I've stayed.

"quite gem"

4
B K, Oshawa 21/06/2016

This quite gem is right beside the 401 and you don't even hear a thing! The rooms are very large. It has a wonderful swimming pool and hot tub. It features a deluxe breakfast with eggs. There are plenty of restaurants close by for eating at.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear B K; Thank you for taking the time to let us know about your recent stay at the Best Western Cambridge. I am glad to hear you enjoyed your stay and we certainly appreciate your kind words about the hotel. On behalf of all the staff at the hotel I hope we have the opportunity to welcome you back to the Best Western Cambridge in the very near future. Regards, Michael Regan General Manager

"Responsive staff, excellent breakfast spread"

5
margaretm364, Port Hope, Canada 15/06/2016

We chose this hotel because of it's proximity to the Kitchener/Waterloo and Stratford areas -- great accommodations and excellent prices compared to other hotels slightly closer. We were delighted. We were able to switch from a room near the elevator to one further down the hall away from vending machines and the elevators. Very quite. The room was lovely, the bathroom had plenty of room and the tub was easy to get in and out of and with the curved curtain rod felt spacious. The breakfast offering was amazing, including choices of hot eggs, pancakes or waffles, coffee with real cream, bread, bagels and English muffins and fresh fruit. The staff person in charge of the area was very attentive, friendly and helpful to guests and ensured that nothing ran out. The seating area was well lit and papers were also available to read. No evening restaurant on site but we were directed to local restaurants by the front desk staff.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you very much for the excellent review. We are very please that you had a great experience at our hotel. We look forward to your next visit to Cambridge. Michael Regan General Manager

"great people"

4
quickdraw-spairrow, Lethbridge, Canada 14/06/2016

The hotel was fine but the people were incredible, they made the stay everything it could be. I was very pleased with the service it was quite outstanding. The location was great and everything we needed was close by. Breakfast was good and had a wide variety of food items.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for your kind comments. We pride ourselves on the service aspect of the guest experience. I am glad our team delivered. We look forward to you staying with us again in the future. Michael Regan

"Best Western Cambridge"

4
Perry D, Belleville, Canada 06/06/2016

The people set this facility apart from most of the local hotels, they were excellent and very focused on the customer considering the lower price point for this hotel. the rooms are older but many are being redone and the common facilities have just been updated

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Perry, Thank you for your recent review of your experience at the Best Western Plus Cambridge. I am very please that our team left you with a positive impression of the service we can provide. We look forward to your next visit. Michael Regan

"Business Stay"

4
Leanna F, Windsor, Canada 01/06/2016

Great place to stay. It was close to everything I needed during my stay. The only thing I would like to see is a restaurant attached to the hotel, this would allow for room service. The breakfast bar however was excellent with a choice of both hot and cold breakfast items. Much better than the usual continental breakfast you get at most hotels.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Leanna, Thank you for your review of your recent stay. We are please that the hotel suited your needs in many aspects. We look forward to you seeing you again when you are in the area. Michael Regan General Manager

"Best Western Hotel"

5
Wayne P, Cambridge,On, Canada 31/05/2016

We had a very pleasant stay at this Best Western Hotel where the staff were very courteous, helpful and of course very friendly. The room was excellent, the bed very comfortable and overall, a very enjoyable stay. We will stay here again on the next visit to Cambridge.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Wayne, Thank you for your kind comments. I am so please that our team is executing the hospitality promise. It is what can set hotels apart from others. We will see you next time you are in Cambridge. Michael Regan General Manager

"Everything you'd expect"

5
User 30/05/2016

A clean, comfortable hotel with all the amenities you'd expect and more. The free breakfast included eggs, sausages, breakfast burritos and machines for making pancakes and waffles. The beds are comfortable and the price was right for the tail-end of a family road trip.

"Parking lot very dark at night"

4
Buicklover, Alliston, Canada 17/05/2016

This is a very nice hotel, just south of Hwy 401 on 24, we arrived late in the evening. When I went to park our car I found the parking lot lacking in lighting and very dark in most places. I mentioned this to the desk clerk who said she did not know how dark it was.

"Convenient Stop Near Hwy"

4
Ragnar R, Montreal, Canada 12/05/2016

The hotel is easy to see from the hwy, no navi needed. The staff was helpful finding a restaurant in the vicinity for sushi. The rooms was perfect for e-mails and later a good nights rest. It is close to the Cambridge business area.

"Extremely disappointing customer service"

1
User 06/05/2016

I have never been spoken to so Rudely by someone in my life. The night clerk at the front desk accused us of lying when we walked in with our small, well behaved dogs. We booked this stay on Expedia as a pet friendly hotel with a pool. Btw pool was closed for renovations. :( When we arrived my friend staying in a separate room from us walked in with her two small dogs. Other guests were talking to her and complimenting her dogs in front of the 1st clerk. So Never thought anything of it. We went out for dinner. When we arrived back at midnight we were yelled at in front of other guests called liars and accused of sneaking our dogs into the rooms. Take in mind the only way in is through the front door. We had no reason to sneak our dogs in. This may have been a misunderstanding and we could have worked it out without us feeling like second class citizens. :(

"Check different sites for rates"

4
User 25/04/2016

We got a nice room at a reasonable rate but spent quite a long time comparing different sites. We found the best rate by booking under BWRewards at the military rate. That was a saving of $40 a night from the price quoted by the hotel when calling. I am hoping that at some time we will see hotels, all hotels, remove the carpets from the floors. I don't recall ever staying in a hotel without having to be careful about where to set luggage etc.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Allan, Thank you for your review of your recent stay. We appreciate your comments and we are pleased that the hotel experience and rate were appealing. We hope that we see you again soon! Thank you,

"Okay Stay"

3
Suzanne D, Brantford, Canada 24/04/2016

I came from Brantford. I asked for a quiet floor away from teams etc. I was put on 5 floor by elevator. All I heard all evening was doors slamming , elevator and people being noisy. My daughter and I couldnt sleep much. My toilet took like 10 minutes to flush. Bathrooms are outdate, shower had mold or mildew,Floor was dirty, couldnt get into pool till 7:30 in evening. children and people splashing, taking water out of hottub, no one would do anything, was very upset with overall trip and stay. when u pay 120 for a night, u deserve to have some peace and quiet

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Suzanne, My sincere apology for issues encountered during your stay. These are certainly not standard issues that our guest should experience. Please contact me directly if your are coming back to the Best Western Plus Cambridge. I would like to organize your reservation needs personally. Thank you,

"Best Western Plus - Cambridge, ON"

4
Peter H, Ottawa, Canada 21/04/2016

Very good experience overall. Courteous staff, well-priced (with CAA discount), well-located, well-maintained, comfortable room, all amenities that I would expect. A bonus was the very good Chinese restaurant next door (China House). I would use this hotel again if in the area.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Peter, Thank you for selecting the Best Western Plus Cambridge. We are glad that you had a very positive experience. We look forward to your next stay! Thank you,

"Just Average Room"

3
Stacey C, Hamilton, Canada 20/04/2016

Booked for a business trip. The staff were very friendly and helpful! The rooms are functional and descent. Our room was average, bathroom is tired and needs a Reno. Beds were comfortable but firm, best thing about the bathroom was the shower head. All in all I would stay there again but wouldn't pay over $85 a night. Location is good close to highway and shopping.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Stacey, Thank you for your comments. I am pleased that the service experience was very positive. We look forward to continued improvement in our product offer. We are in the process of some very nice improvement's which should enhance the guest experience. Thank you,

"Enjoyed my time here"

5
Stephen S, Port Hope, Canada 17/04/2016

I was visiting the Kitchener Waterloo area and decided to stay here because it was so convenient to Hwy 401. I found it to be clean and comfortable. I especially found the receptionist to be very helpful when checking in and she took the time to listen to me and match a recommendation for a restaurant with something that I liked. The pool looked great but I didn't have time to try it out. One thing which I found challenging was getting out to leave as you have to make a left and then turn around to get back to the 401. I found breakfast to be just what I expected but as I was staying 2 days would have liked something different on another day.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Stephen, Thank you very much for your great review of your experience. We are very pleased that the Best Western Plus Cambridge exceeded your expectations. We look forward to your next visit to our city! Thank you,

"one night stay"

3
Dan Y, Oshawa, Canada 12/04/2016

An average hotel. The room was clean, bed comfortable, but the décor a little dated. Continental breakfast was adequate but go early. On a Sunday morning once it fills there is no place to sit. The hallways on our floor, the third, had an odd odour. The room was not affected by this odour.

"Great for A Weekend"

4
Ted S, Bowmanville, Canada 11/04/2016

Had booked this for one night and found out we had to stay an extra night with a tournament for our granddaughter. There was a Provincial Volleyball Tournament happening and virtually every hotel in the surrounding 3 cities were booked. Michael (Manager?) bent over backwards to help us and we wound up with the same room for the second night! Great service!! It is the ideal place that provides a perfect stop when you are coming and going!

"Wonderful Weekend"

4
Ted S, Bowmanville, Canada 11/04/2016

Had planned one night and with Volleyball tournament going later, we asked for extra night. Michael was great in helping us with the extra night as well as not having to change rooms. The staff are very very helpful and while the pool was a bit cool, the fitness room had all the essentials. The breakfast was standard fare ... but the staff ensured that more food was there if it ran low.

"Family celebration"

4
MCPRGrMi, GR MI 09/04/2016

We have family in the area that we visit frequently and we always choose to stay at this Best Western. We always have good service, friendly and helpful staff and there is always a good selection at breakfast. We will continue to stay here when in the area.

"Good Basic Hotel"

4
JenMarkCo, Kingston, Canada 07/04/2016

Reasonably priced good quality hotel convenient for those travelling through Cambridge. Located adjacent to the 401 highway and across the road from a major shopping mall. No noise to speak of from the nearby highway. Quick efficient reception. Standard hotel quality room, clean and well appointed. Small pool adjacent to the lobby. Standard hot and cold DIY self-serve breakfast included in room charge. Downside is that there is no onsite restaurant although there is a Chinese buffet restaurant right next door, a good quality restaurant at the adjacent Cambridge Conference Centre hotel next door and plenty of chain restaurants in the shopping centre across the road.

"Always the right place"

5
timsY9022MK, Barrie, Canada 28/03/2016

No matter what causes us to stay in Cambridge we always choose this Best Western. We've always been treated well. The amenities such as the pool and hot tub are always used. the new paint in the pool area is bright and comforting.

"Just a getaway"

4
Graham N, Egmondville, Canada 21/03/2016

We have stayed at this Best Western PLUS in the past. It is very close to shopping and many restaurants. I often stop in this location and visit the Cambridge Golf Shop. And of course the main reason we stay pick this hotel is because we always plan a dinner at the Keg restaurant a very short distance away.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for staying with us again @ the Best Western Plus Cambridge. We are pleased that you choose to stay at our hotel when you come to Cambridge. We look forward to your next visit! Thank you, Michael Regan General Manager

"It worked for us."

4
bustamante, Ontario 15/03/2016

We stayed 5 nights (long story). Overall we had good nights sleep with internet and free breakfast. They have a cool waffle and pancake machine. The pool was a bit cold for my liking but there was a hot tub. It was a fairly quiet keep to yourself kind of hotel.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you staying with us recently. We are pleased that you had a good experience at the Best Western Plus Cambridge. Thank you, Michael Regan General Manager

"Good mid-range hotel"

4
croisette2, Middle Sackville, NS 13/03/2016

We stayed 2 nights and were pleased with the rooms and the complimentary breakfast. Breakfast location could be too small when the hotel is full but there was plenty of room when we were there. Rooms are spacious and clean and the rate was good. Location is close to shopping and dining areas but a bit outside of the city center. We did miss a restaurant or bar for evening dining and relaxing.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for your review of the Best Western Plus Cambridge. We are pleased that you had a good experience during your stay. We hope that we see you again next time you are in town. Thank you, Michael Regan General Manager

"Great Stay!"

5
ejbmom3, Windsor, Canada 11/03/2016

My family stayed 1 night at this hotel before a sports tournament. Staff was great. The rooms were very spacious, clean and comfortable. The breakfast was very good. More choices than what you usually get for a hotel breakfast. Price was very reasonable. Would definitely stay here again and recommend to others.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for your kind review. We are very pleased that you had a great experience at the Best Western Plus Cambridge. We look forward to your next visit to our area! Thank you, Michael Regan General Manager

"Nice Stay, Cold Pool, Bring Bottled Water"

3
Victoria R, Windsor, Canada 07/03/2016

We were referred to this hotel from a partner hotel and this pricier one was willing to honour the lower rate. Our check in was fast and friendly and the girl at the counter joked with us and chatted with my girls. The hotel looks very nice and the lobby is modern. Positives: - The room was clean and the bathroom was spotless (with a full sized hair dryer which I appreciated). - First floor has a door to the parking lot for loading/unloading (parking lot can get noisy though). - Keurig machine with coffee and tea (shorter people will have to move it down from the microwave). - Easy to get to, close to amenities, right off the 401 yet I couldn't hear the traffic from where we were. - Decent breakfast with quite a few options (if you stay with this chain a lot it's pretty standard). Negatives: - The gap between our door and its frame meant a constant draft from outside (-11). The large window was drafty too so we had to pull the curtain as far as it would extend and use our luggage to hold it in place. - The water tastes TERRIBLE! From the sink or from the morning breakfast, the water was so gross and made the coffee and tea almost unbearable. - Cold pool and pool deck. Broken sauna. - Empty vending machines (tried the drinks on all 3 levels and all sold out for the options we tried). - Wifi is slow…if you can even connect! I would not recommend this hotel for business travel. - Checkout girl was not very friendly. It was Valentine's Day/Family Day weekend and with two young children the main reason we chose this hotel was for the heated pool (which the partner hotel had called ahead to make sure that the pool was open/working). It was SO cold. Everyone was crammed into the hot tub. There is a sauna but it was locked and judging by the other comments, the sauna and pool issues have been going on for some time. For a pricier hotel I'd expect more.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Victoria, Thank you for your detailed review of your experience. My sincere apology for this issues encountered during you stay. I am please to say that the issues with the pool temperature have been since resolved. Please feel free to reach out to me directly if you come back to the area. Thank you, Michael Regan General Manager

"Quick visit"

4
Rayanne S, Fort Erie, Canada 07/03/2016

Overall the hotel is nice. The pool was cool not heated. The hot tub was huge which was nice but should have been cleaned. The staff were great! My gift card for $25.00 from Best Western was USD so that was great too because it more in CAD dollars!!!

"One Stop Shop"

3
44jeff1970, Lucknow, Canada 07/03/2016

Just a one night sleep over for the wife to do some shopping while I was treated to a hockey game in Toronto. Hotel was fine. No problems. Nice hot breakfast. Convenient location. Did not use the pool or any of the fitness area.

"Great staff"

4
Nick H, peterborough, Canada 02/03/2016

I have tried many hotels. for the price and comfort level i think best western is the best so far. the only problem we ran into is that the pool and hot-tub were under repair during our first visit and during the second visit that pool heater wasn't working the hot tub was way too hot.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Nick, Thank you very much for your kind review. I am pleased to say that the issue regarding the temperature in the pool has been solved. We really appreciate your loyalty to our hotel and we look forward to your next visit. Michael Regan General Manager Best Western Plus Cambridge

"best way to visit with relatives"

5
John B, Camrose, Canada 22/02/2016

The hotel was clean, room and bed quite comfortable; the included breakfast had fresh hot eggs and sausage as well as toast, pancakes, waffles, juices, good coffee, and a good selection of hot/cold cereals; exceptional location with good access to major highways/roads and shopping and eating establishments; reasonable value; great staff keeping breakfast items well stocked and provided quick check-in and check-out; cool/cold pool but nice hot tub.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
John, Thank you for your kind review of Best Western Cambridge. We are very pleased that you enjoyed your stay with us. We are pleased to say that the issue with our pool temperature has been solved. We look forward to future visits to our location. Thank you, Michael Regan General Manager Best Western Plus Cambridge

"Not the Nicest Best Western I've Stayed At"

3
AWeber1991, Toronto, Canada 21/02/2016

First off - I'd like to say that I expected more from a Best Western Plus location. I have stayed at a few over the last year and this location was not nearly as nice. It is a tad dated (which I could overlook) but also somewhat dingy. The bathtub in our room was covered in rust spots. The bed wasn't overly comfortable. The staff were very friendly though and breakfast was put out early (which was appreciated because we had to eat and run!). Like someone else said, convenient location by the highway. Not sure I'd stay here again. Average.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
A Weber, Thank you for your review the Best Western Plus Cambridge. I am very sorry we did not exceed your expectations. Our team is working hard to address some of the building issues you have identified. I hope that if you decide to stay in Cambridge again you will give us another try. Thank you, Michael Regan General Manager Best Western Plus Cambridge

"Hotel needs some work"

2
33leaa, Windsor, Canada 16/02/2016

We visited the weekend of Feb 13/14. We specifically went to the hotel so our kids could enjoy the pool and hot tub for the weekend. I wish I had read the other reviews before we went. The pool was ice cold, hot tub was filthy - my husband actually took pics of the hot tub condition. The pool area itself was freezing. Just sitting in a chair watching my kids swim was painfully cold. There were very few chairs in the pool area, so at times I had to stand to watch my kids swim. Our room was set at the highest heat setting, and was still cold. People in the pool area were also complaining about their rooms and how the heat didn't really "heat". The breakfast was great, however, the breakfast area is in the lobby and was freezing. We ate breakfast with our winter coats on. I pretty much never warmed up our entire stay. I don't think I would stay again, there's lots of hotels with pools and there were just too many "cons". By reading the other reviews, I see that the pool temperature has been a problem for a while and their management has not rectified it. It was a disappointment.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, We apologize for your very poor experience. Yes the pool issue regarding the temperature took too long to solve. It has finally be repaired! Please contact me directly if you ever decide to visit our hotel again. Thank you, Michael Regan General Manager Best Western Plus Cambridge

"OK Hotel"

3
RichA252, Charlottetown, PE 14/02/2016

Stopped over from one night. Hotel is OK. Room was clean and comfortable. Breakfast area is small and somewhat crowded. Some highway noise. Right next to the highway if you are looking for a convenient place to stop for the night.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Rich, Thank you for your review of Best Western Cambridge. We are looking forward to some improvements in the near future to our hotel. We hope that we will be able to move your opinion from OK to excellent! Thank you, Michael Regan General Manager Best Western Plus Cambridge

"Great Customer Service"

5
g8rbucfan, Fayetteville, Georgia 12/02/2016

The room, free breakfast and location were all nice, but the customer service was excellent. Front Desk staff especially Ms. Lantz went above and beyond the call of duty. She even assisted me in doing my laundry. Kudos to the management for hiring staff that makes those who live out of a suitcase feel at home.

"Success for business"

5
Hannu P, Cambridge, Canada 02/02/2016

As a professional photographer, I stay and work several hotels throughout the year. I keep returning to this hotel, because of it staff, and the room is exactly what I need to work in. The staff always goes out of their way to make my stay very comfortable and successful.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Hannu, Thank you for your great review of Best Western Plus Cambridge. I am very pleased that the team makes an important impact on your visits. We look forward to many returns in the future. Thank you, Michael Regan General Manager

"Disappointment"

1
User 01/02/2016

Our Family stayed there this past Saturday January 30. We were going to Chicopee Tube Park and didn't have to stay in a hotel as it's only an hour away from our home. We wanted to stay at a hotel so our kids could enjoy the pool and we could enjoy the hot tub. The pool was ice cold and the 'hot tub' was barely warm. The foam in the hot tub was brown. A request was made at the front desk to turn up the hot tub temperature. Apparently the repair person does not work weekends and they were aware of the issue. We found this unacceptable especially since most of their business is had on weekends when rates are conveniently higher. However, after reading other reviews I see we were lied to as there was pool temperature issues just one month ago. Perhaps you need a new repairman.....that works around the clock. Just sayin'

"Never Returning"

1
Blake C, Victoria, Canada 31/01/2016

Checking out this morning, and will never stay here again. Pool was ice cold, 'spa' was filthy and less than body temperature, sauna was padlocked and 'under repair'. Front desk staff was surly, lied about the pool problems. To add insult to injury, the coffee urns in the lobby were all empty by 11 PM and unlike any other Best Western I've stayed at, the staff refused to make more.

"Very good service"

5
Claudia M, Montreal, Canada 26/01/2016

I always stay with Best Western because they offer a very good service, and of course I was not dissapointed this time. The personnel was very helpful, they have very good facilities and it is located close to many shopping centers and restaurants.

"Good location"

5
carole_kuhn, toronto 16/01/2016

This hotel is seconds off the 401 with easy on and off access. The rooms are large and comfortable. Staff is very friendly and helpful. Ample breakfast is included and various dining options within walking distance.

"Beautiful and comfortable"

4
Michelle H, Cambridge, On 09/01/2016

The staff is excellent. I needed a microwave in my room and they brought it up right away. The only bad thing was the beds were very hard. The continental breakfast is very good with lots with lots of choices. Even a pancake maker & waffle maker. We would definitely stay again.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review. We are pleased that you enjoyed many aspects of your stay. It is great to see the team made an impact on your experience. I will follow up on your comments regarding the beds. We hope to see you again when you are in the area. Michael Regan General Manager

"Has everything you would need during a hotel stay"

4
Camillia W, Formosa, Canada 05/01/2016

I stayed at this hotel this past weekend. It was extremely cold outside and I don't know if that effected the temperature inside. I found the lobby, hallways and room cold. The breakfast had lots of options and was well laid out however again I found it very cold and didn't take off my winter coat. The hot tub was the same temperature at the pool and I found that odd. Great location close to everything I needed! A suggestion I would make is that no one asked me how my stay was. I think it's a great idea in the morning at check out to ask how everything was. Gives the opportunity to make suggestions or give praise and makes a person feel that their opinion is wanted.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review of your stay at Best Western Plus Cambridge. We are happy that you enjoyed our Complimentary Breakfast offer. Thank you for your specific comments regarding your visit. This type of feedback it critical for improvement. We look forward to your next visit to the Cambridge area. Michael Regan General Manager

"NYE overnight stay"

3
Maryann C, st.catharines, Canada 02/01/2016

Liked to stay first floor, but disappointed with the smoke odor lingering in the hallway. The room where we stayed was close to the rear exit where the people go out for a smoke. The odor can be faintly smelt in the room

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review. We apologize for the smell of smoke that was experienced. Thank you for staying with us and we hope that we see you again in the near future. All the best for 2016!

"One of the better hotel breakfasts"

4
RandyWiegand, Tumbler Ridge, Canada 01/01/2016

Stayed here for 9 nights. Have a couple complaints but nothing major. First the hotel advertises a heated pool. The pool was indoors however not even close to being heated. They won't tell you this but its basically unusable in the winter months. Only one of the hotels elevators was working. so checking out or going anywhere at busier times was difficult and frustrating. The only other thing that sucked was the fact that they had no bacon with the breakfast they always just had this gross breakfast sausage. Its a great breakfast except for that disgusting sausage. but thats it. Other than those 2 things the hotel is a great hotel. Staff was helpful. I forgot my mouse in the room when i checked out. I phoned the next day and was easily able to retrieve it from the cleaning staff. internet worked great. room was clean. Would stay again.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for you recent review of your recent stay with us. I am pleased that you enjoyed many aspects of your stay with us. We appreciated your feedback regarding our areas for improvement. Thank you for staying with us and all the best for 2016! Michael Regan General Manager

"What a hotel should be"

4
Colin F, Toronto, Canada 30/12/2015

After staying at a few other hotels in the area and Toronto in the last week (as well as my own place nearby in the basement suite, as am in town to visit), I can tell you, this hotel was like heaven. The room was super clean and smelled fresh. Everything was laid out nicely. The furniture is well appointed and almost new. There's a brand name large TV that works. The bathroom has a granite counter and everything is almost spotless. There are soft towels and soaps. The bed is awesome and pillows pristine, plentiful and soft. The remote has been sanitized and is easy to understand. There's a real iron. It's quiet and not next to a gas station. The staff are courteous. The lobby is nice and the breakfast is decent. The halls and carpets are up to date and very clean. The wifi is free and fast. So, unless the Hilton has a better rate, I recommend you spend the extra $10-20, if required, and stay here. Aside from a few kids running around a little, it's fantastic and where I should've stayed the last week while in the region. There are a lot of substandard hotels around and this one stands out as an example of how it should be done.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your wonderful review. We are very pleased that you had a great stay with us. Our team does work very hard to ensure the guests have a great experience. We look forward to the next time you are in the Cambridge area! Michael Regan General Manager

"amazing for the price"

5
keenontravel_11, st.charles 30/12/2015

Easily accessible from Hwy. Great staff. Very clean hotel, rooms. The pool looked very clean. Breakfast was ready, warm and had a really good variety of hot and cold items. Check in and check out was done quickly and friendly. Love staying at this hotel.

"Comfortable, Great Breakfast, Great Staff"

4
bpaventi, sorowko 29/12/2015

Stayed here 1 week and really enjoyed our time.The staff were always helpful, Breakfast was really good, a good selection and I loved the fresh whole fruit. The internet worked (a plus). I would definitely come back

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review of our hotel. We are very please that your 1 week stay was an enjoyable experience. On behalf of our team we wish you all the best for the New Year! Michael Regan General Manager

"A lifesaver - Made us feel at home!"

4
Samantha E, Peterborough, Canada 19/12/2015

My partner and I experienced very dangerous road conditions on December 18th, 2015. After driving 10km in 30 minutes, we decided that the roads were too icy to continue home after visiting my sister in Waterloo and we turned off from highway 401 as soon as possible. The very first spot we stumbled across was this Best Western Plus and, with it nearing midnight, we decided it was in our best interest to stay in town over night and continue driving home (to Peterborough, Ontario) in the morning. We were relieved that there were rooms available when we entered the hotel and not only did we receive a great room at a reasonable price, the front desk was extremely helpful and courteous. We ordered a pizza and they immediately agreed to phone up to us and let us know when the pizza man had arrived, even when I got the name of the pizza place wrong! The room was clean and spacious, and even though we had no bags, we were able to request some small items to get us through the night that were graciously offered at the front desk. We got a great nights sleep in a comfy bed, after watching some cable TV on a flat screen TV! (As University studies, all of these things felt and were amazing to us!) In the morning we enjoyed breakfast with fresh fruit (that wasn't too ripe or under ripe - I had a perfectly yellow banana) with some cereal, and the option to have waffles and eggs. Check out was extremely speedy (under 5 minutes, even with someone in line in front of us) and again, the front desk was very polite, and very knowledgeable. We asked about the road conditions, and she let us know that they had been salted the night before and had improved. We would definitely return again, not only if we are in another pickle, but if we are ever vacationing in the Cambridge area!

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your very detailed review of your recent experience to the Cambridge Area. We are glad you made the choice of avoiding driving in the such bad weather conditions and selected our hotel as your place to stay. I am always pleased to hear that our team responded to your needs and made the experience a memorable one. We look forward to your visit's to the region in the future! All the best for the New Year! Michael Regan General Manager

"above and beyond"

5
TravellingLight62, Kingston, Canada 11/12/2015

this hotel has great ratings for good reason. It's a clean property, well kept and its distinguishing feature is its staff. They pay attention, and have mastered customer service 101 in spades! You sense their care and attention to detail from the lobby and breakfast room to the guest spaces.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you so much for your wonderful review. We are so pleased that our team made an impact on your experience at our hotel. It is something that we have really focused on. We are very pleased that you felt our teams hospitality. We look forward to your next visit to our property! Michael Regan General Manager Best Western Plus Cambridge

"Amazing Breakfast!"

4
Adele N, Cambridge, Canada 08/12/2015

If I return it will definitely be for the amazing complimentary breakfast and the comfy bed. Very good value for the price we paid. The hot tub was an added bonus too, located near the pool. The location is very good too, just off the highway.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Adele, Thank you for taking the time to review your experience at Best Western Plus Cambridge. We appreciate your feedback and our team looks forward to your return in the future. Michael Regan General Manager Best Western Plus Cambridge, Ontario

"EXCELLENT EVERYTHING"

5
Catherine-Amand... P, TORONTO, Canada 23/11/2015

excellent value, location, comfort! great staff - very friendly and efficient great amenities on site fast elevators clean rooms good breakfast offered free parking the bed was very comfortable free wifi location is perfect

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your very kind review of your stay at Best Western Plus Cambridge. We appreciate you choosing our hotel and look forward to your future visits to the city. Michael Regan General Manager Best Western Plus Cambridge, Ontario

"Great Staff"

3
heathert501, Winnipeg, Manitoba 29/10/2015

Had some issues in hotel room and staff were very accommodating to attempt to get these addressed. It was raining and my window leaked so there wasn't much they could do but put towels down. The windows and bathroom need to be re-done.

"Best Western Plus - Cambridge, ON"

5
Tony-Globemaster, Port-au-Prince, Haiti 16/10/2015

A fabulous stay. We were received by an extremely friendly and helpful Front Desk. The lobby offers a comfortable welcome with access to a hot coffee particularly now that the chillier weather is upon us. I booked a king-bed room, which was nicely appointed with a desk and good lighting to facilitate work. Wi-fi reception in the room was great/fast. The room was spotless with equally detailed cleaning services. Coffee, microwave, good size flat screen TV and complete washroom needs made the stay very comfortable What I was also very impressed with was the Front Desk's evening call to inquire whether all was satisfactory and if we required any other assistance. I have seldom had this level of hospitality concern even in 5-star hotels! The morning hot breakfast lacked little. Indeed, while not a full service style, it was tasty and complete. Access to the 401, restaurants and shopping make this Best Western an ideal stop for either business or pleasure.

"Smelled of Smoke, Forget about your kids swimming,Staff were nice until I mentioned the smell"

2
Dwayne C, London, Canada 13/10/2015

My first review as I hope to prevent other people from making mistake. Not sure if the smoke smell was from years past when you could smoke and it just clinged to walls,or if its coming from the ventilation ,but it was very noticeable. Thought it was just me ,but my kids even commented on it. We ONLY stay at hotels with pools,as its a mini vacation for us and the kids. I should have listened to previous reviews about pool temperature. It is FREEZING. I dont think they have any intentions of fixing it as complaints go back over a year. I thought the past reviews were exaggerated, but they were all right.My kids at least liked the hottub. If these things arent important to you, its not a bad place for the night. I wish I would have spent the $20 more --would have mad all the difference.

"Overnight After a Wedding"

5
jmcneil31, Oakville, Canada 05/10/2015

Chose this hotel because of its location and amenities. Best Western is consistently very good both in service and accommodation. Did not disappoint even though this was a very short overnight stay because of attending an out of town wedding.

"Good Location, Great Service, Good Room, but park your car at the front of the Hotel"

4
CanadaHumblepie, Canada 04/10/2015

This hotel is very good and is literally one minute off the 401. It is close to many shopping areas and restaurants. Check in was smooth, the staff was friendly and upon arriving at my room, I found it very clean and comfortable. The room has a small microwave, a Keurig coffee maker and a small fridge. Wi Fi was included and the code was provided with the room key. Breakfast was reasonable, cereal, toast, coffee, apple juice, scrambled eggs and sausage was fair of the day. After a good sleep, I awoke to find several people standing in the lobby waiting for the Police as their cars were broken into during the night. I went out to check on mine and found that the cars and pickups that were broken into had no alarm system. This has happened at other hotels that I have stayed at in past and does not reflect a typical stay at this Best Western. I would suggest that if you do not have an alarm on your car, it would be best to park at the front of the building. All in all, it is a good hotel and I would stay here again.

"paid full price for a broken toilet"

2
Nicole H, Toronto, Canada 04/10/2015

the hotel is average - not luxury but not terrible. however our toilet was broken. it did not flush at all. when it was reported to the desk staff they just wrote down the room number to fix it later. no apology, no compensation. nothing. we paid full price for a room without a working toilet. zero customer service.

"Handy to freeway."

5
Dave T, El Cajon, California 24/09/2015

The staff was friendly and helpful. Although the hotel is freeway close no freeway noise was detectable. The room was clean and comfortable. We were just passing through and found this hotel with our Garmin. We have been, generally, pleased with Best Western Hotels and this one did not disappoint.

"Good value for the money."

5
d2_1948, Decatur TN 23/09/2015

This hotel in Canada is in my opinion far superior to Best Westerns in the U.S. The staff were eager to please with giving directions etc. The breakfast was very good with lots of choices and the room had a very good coffee maker.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.