Best Western Plus Cambridge Hotel,  Cambridge

4.0/5  - based on 579 guest reviews.
730 Hespeler Road, N3H 5L8, Cambridge, Canada - See map
+1 519 623 4600 +1 519 623 2688

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> Room 1

1 adult

 

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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TripAdvisor Traveler Rating
based on 579 traveler reviews
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We welcome you to the Best Western Plus Cambridge Hotel, where you will find, our friendly staff, great customer service and many other comforts for an inviting place to stay. Our spacious guest rooms and suites are fully equipped with a refrigerator, free wireless high-speed Internet access and cable television. Other amenities include a complimentary hot buffet breakfast, indoor heated swimming pool and hot tub. We also offer an on-site fitness facility. Business guests will also appreciate the onsite business center and meeting facilities. We are conveniently located at the gateway into the Tri-Cities (Cambridge, Kitchener and Waterloo) at Highway 401 and Highway 24. For our corporate travelers we are minutes away from Toyota, Com Dev, RIM, Aecon, Babcock & Wilcox and the Region of Waterloo International Airport. If you are traveling for pleasure, some of the attractions in our local area include the African Lion Safari, Wings of Paradise, Southworks Factory Outlet Shopping, SmartCentres, Chicopee Ski Hill & Tube Park and Bingemans. If you enjoy the theatre, there are many. . . Galt Little Theatre, Centre in the Square, St. Jacobs Country Playhouse and the Stratford Festival. Canoeing on the Grand River, hiking, running and biking on local trails bring many outdoor enthusiasts to our area too. If you are looking for a relaxing and enjoyable stay in Cambridge, make a reservation at the Best Western Plus Cambridge Hotel!

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Room 1

Guest reviews


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based on 579 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
238
Verygood
 
195
Medium
 
90
Poor
 
37
Horrible
 
19
Business Business 97
Couples Couples 132
Family Family 252
Friends getaway Friends getaway 48
Solo travel Solo travel 29
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Cambridge Hotel,Cambridge
  • 5
    « Comfortable beds clean and good breakfast »

    Bed was comfortable great shower head. Good options at breakfast including fruit waffles bagels bread non-dairy creamer and others. Staff were professional with speedy check in and out. Room was quiet despite 401 being close by.

    3
    « Overnight stay »

    Had a one night stay. The hotel overall was satisfactory , we were disappointed the vending machine on our floor didn't have much in it. We were also unhappy with the large group of people staying on our floor. They kept us up at night with loud talking and doors slamming.

    5
    « Great Sleep - Great Value »

    Very clean rooms and nice comfortable beds with many pillows! The pool and hot tub provided a wonderful retreat. The fitness center is well-equipped. The hot breakfast is delicious--plenty of items to choose from!

    2
    « Not worth the money »

    We got there before check in time and rooms were not ready. That was no problem so we waited. A whole line of people started coming in and the vast majority of them got a room. We started to get annoyed so the staff said she was going to switch us into a room that was ready but she never did. She just kept waiting on others. Finally got back in line AGAIN and by that time our room was ready but this full half hour late after check in. My sons were very much looking forward to the pool and hot tub but the pool was cold and the hot tub was closed. They were cold from the pool so they went to have hot showers and got their towels very wet. We went to the desk to ask for more towels and were told they would bring them up to our room. The towels never arrived. On top of this the internet was terrible, we could barely watch a specific event on our laptops that we really wanted to see. Overall, a very disappointing stay.

    5
    « Convenient Location »

    Clean and tidy hotel with a generous space in the corner suite. Very comfortable for business visit. Parking is a little tight in the back, breakfast buffet has waffles and fresh juice. Staff were friendly at check-in and checkout. I didn't use the pool, but it looked very inviting.

    5
    « great hotel »

    wonderful experience, room clean, lobby spacious, pool view from lobby great, elevator quickly got me to and from room. breakfast meal could have been more options, I would have liked to see sausage patties, not just sausage links.

    4
    « A pleasant,freindly stay »

    I took my Mother to the Cambridge Best Western Plus Because the basement in her house flooded. It took 2 Months to get the house ready to move back in. During that time the manager, front desk and cleaning staff were all very accommodating and friendly. I would recommend this hotel to anyone who needs a friendly, clean and convenient hotel to rest their weary head.

    1
    « Avoid »

    Hotel shares address so missed turn to entrance. There is not signage directing you to front door. Driveway to hotel is on a boulevard, so you can not turn right towards Hwy 401. Hotel room not cleaned well. Breakfast was edible. Internet was terrible.

    5
    « Customer Service »

    We had an overall wonderful stay at the Best Western Cambridge. We were there for a sporting event. The hotel provided us with a private hall so that all team members could gather for a get together....at no charge. Diane, front desk, made our stay that much more enjoyable with her pleasant personality and easy going demeanor. A wonderful hotel...we will be back

    3
    « Wifi??? »

    It was a 45 min wait to get my room because it wasn't cleaned yet when I got there at 3pm. WIFI didn't work which is a problem when you are preparing for a tech conference. No towels in the pool area is odd.

  • 4
    « Great place to stay before a trip »

    We made arrangements to stay at this hotel for one night. Flying out early it was a pretty good location for us. The lobby is very nice, decent snack bar, for any little thing you might like to munch on or even a frozen meal. Free coffee tea in the lobby 24 hours, apples, to munch on. Check in was smooth and efficient. The room was fairly nice, good firm bed, with no noise from the other guests to speak of. We went out for dinner, which I will review another day, but there is lots in the area to keep you amused, shopping dining, just a fairly busy area. Upon returning after dinner, the smell of the most delicious cookies waffled in the front lobby. Yes they baked cookies for us and were put out for all to enjoy. Best cookies ever. Nice touch. I should mention they allowed us to park there for a week while we were away, and told us to park up front so they could keep an eye on our car. Nice, really nice. All and all just a great stay, first time at a Best Western, good impressions all the way around. I did read another traveller say about the pool and they should have a 9 oclock adult swim and I agree .

    2
    « Saturday night stay »

    Decent hotel. Very nice lobby. Nice rooms. Decent price. Good parking. .. our issues. 1). Pool & hot tub is open until 11pm. We went and were excited & looking forward to it .. relaxing. After 9pm it should be Adults only. It was full of loud screaming kids. At 10pm!!? ... 2) the lights over the hot tub are super bright. Making relaxing not possible. ... 3) issues get pool towels. Had to go up & down the stairs a couple times to the front desk to get some. .. 4). Relaxing & sleeping in room ... wasn't the possible. People were slamming their doors all night. From 4am until 4:45 I counted 11 times. (Loud ! Might as well be your own door). All through the night, woke to people running, talking, vacuuming, etc .. got no sleep. Doors need to be adjusted not too slam & better hall acoustics. .. I hated it !! The front desk said I'd get points !! ?Big deal?. I'd rather stay in motel from now on with no halls !!

    3
    « It was alright »

    It was just, alright. There wasn't anything that was completely terrible but it wasn't anything that is really great either. It's hard to come across a good hotel in the waterloo region. The bed is average comfy, a little firm for my liking but you can't please everyone when it comes to that aspect. The sheets can do for replacement as I find they have pilled a little and become scratchy. The air unit sounds like a 747 jet engine and the bathroom taps and faucets were scummy. It wouldn't hurt for them to be cleaned with a little CLR or at least be wiped further than the top edge of things. The sides matter too, guys. There was also calcium build up on the sides of the tub as if it hadn't been cleaned out with a cleaner or anything. Overall, I will stay again only because it's clean for the most part and one of the better hotels around here.

    5
    « Excellent value and location »

    We had a one night stay but will go back for sure The hotel was in walking distance to a great mall and right across the street from many great outlets and restaurants.it had a good pool and great free breakfast

    5
    « Home away from home »

    I stay here regularly. The staff are always happy to see all of the guests, and it's easy to see why this place is always busy. The accommodations are quite comfy, and always impeccably clean. Standard breakfast offered every morning. Just an all around great place to stay. Great location also, lots of shopping and restaurants within walking distance also.

    5
    « Family Day »

    We had a great time! We are from Cambridge but wanted a night away with a pool for our family and cousins. We had a great time swimming, ordered pizza from a local place and ate in the lobby as a family at the wonderful dining area they have that is available to everyone to use. In the morning we enjoyed a Fabulous breakfast for free and there was a great selection of Eggs, cereal, juice as well as a waffle maker, and lots of breads and jams! Then we went for a last min swim before our long 10 minute drive home! We will be back! Our kids had soooo much fun!

    5
    « Perfect for our team »

    Stayed here for one night with my son's basketball team. The hotel was perfect for this kind of stay. Clean, spacious rooms and washrooms, nice pool for the kids to play, very well located, and the best was the included breakfast which was self-serve so we didn't have to wait. Breakfast included: eggs, toast, breakfast sausages, waffles, oatmeal, bagels, cereal, fruit, coffee, juice... perfect! Staff was friendly and helpful. Will definitely come back.

    4
    « Staff Who Care »

    As a large extended family we gathered to celebrate the life of our mother/grandmother/great grandmother. We were given the funeral rate and were granted our several requests. We especially appreciated the hotel giving us a large meeting room for a meal and evening gathering. Lots of funeral planning and sharing of memories happened there. Thank You!

    5
    « Great Stay »

    Front desk staff were really friendly and helpful. We had an issue with our first room but they happily switched us to a new room. Everything was clean, rooms were nice and the bed was decent. I would stay here again :)

    5
    « Great service, great rooms and breakfast »

    Front desk service was great. Rooms were nice and clean. Nice pools for the kids. Our team was given a banquet room to use for our pot luck dinner and to give the parents a place to hang out without asking for one and no charge! It was a huge benefit to have for the weekend.

  • 5
    « Awesome !! »

    So clean, nice staff, went out of their way to accomadatebus and let us leave our car there after checkout for a few hours. The breakfast is an actual breakfast with make your own waffles, eggs, sausage. Employee is always cleaning, topping it up and helping you. 24 hr a day free coffee and tea.

    5
    « Family trip »

    Great hotel, our preferred location when we come to Cambridge. The cookies in the lobby are a nice touch. The breakfast was excellent, one of the best we have seen. Very Family friendly. Staff are well informed about the area and were able to direct us to local attractions and services.

    5
    « Amazing hotel! »

    Rooms are clean and quiet. Breakfast is included - good choice and well stocked. Pool and hot tub are very clean and air is heated - so very enjoyable! Free cookies and tea/coffee in the lobby available always. Great experience! It shows that people taking care of this hotel care!

    4
    « Performance Review »

    Hi speed internet connection was below standard. The rest of the amenities and service were very good to excellent. Location is convenient. Breakfast was substantial. Fortunately, the halls were quiet allowing for an undisturbed sleep.

    5
    « Great team or group hotel »

    Our hockey team was here for 2 nights and were given a place to gather to not disrupt other guests. It was great. You can't beat the location Shopping, and food everywhere. There are many arena's in the area as well even in the mall.

    4
    « R & R »

    This stay was for a much needed R & R. Would have been better if I had someone to share this with! It was nice to be close to the major highway (401). A nice surprise to see a container with water and lemons to have a refreshing drink. Apples beside that too. Always hot coffee/hot water available in the lobby. Large hot tub even set up to watch tv. Only could not hear it over the jets. Breakfast was a good way to start my day as I do not usually eat much in morning. Muffins - yummy~

    5
    « A great place to stay with easy access to all major routed, shopping and dinning »

    We always enjoy staying here. Excellent staff, and always leaves us relaxed for the next day. I have stayed at this hotel many times over the year. With all of the recent upgrades it is a safe and relaxing spot. 2-5 minutes to shopping, dining and just off the 401 highway.

    4
    « Good over night stay »

    We booked a room with 2 queen size beds for 3 days. We booked over the phone and if your a CAA member you get a discount. Check in was fast and friendly. Parking is free. And breakfast is free. There is no room service. The hotel has a pool and fitness centre which is open 24 hours and on Lower Lever. Also a laundry mat ( washer and dryer)to do your laundry but you have to have change. The room was clean. We had a Kerig coffee machine, fridge and microwave. My one suggestion is the room could use one more floor lamp. There is one floor lamp and one end table lamp. I like more lighting. It was too dim. Need cups in the washroom for brushing your teeth. Although they have cups with the ice bucket you can use. No ice machine on our floor #3. Lots of towels and a extra large bathroom counter with single sink. It could use an extra one. They also could use a vanity mirror. Hairdryer is provided. Don't like the low flow toilets. Shower/ bathtub was fine. A shower bar and spot to put your stuff. Beds are comfortable with lots of pillows. Wifi is free and there is an informational book and an app they suggest to use with nearby restaurants which Cambridge has lots of. If your into antiques visit the Southworks Antiques on 73 Water Street N. It's free to the public. There is an iron and ironing board in the closet. No room safe. Breakfast is located by the front lobby. From 7-10 weekends and 6:30-9:30 weekdays. And it consists of scrambled eggs and sausages, make your own waffles, muffins, bagels, breads, boiled eggs, cereal, create your own oatmeal, yogurt machine, coffee, tea, juice. Lots of seating. They also sell snacks, ice cream, TV dinners for your microwave by the lobby and toiletries. If you don't want the room cleaned you leave a Do not disturb on your door. If no sign then they will clean it. We didn't have a sign in our room so we got one from the front desk. We got emails from a representative from the hotel asking if we were enjoying our stay and if were having any problems please let them know. This hotel is a great location. Your close to the Cambridge Centre Mall. Good hotel for over night stay. Right off the 401. I recommend this hotel.

    5
    « Excellent Staff and hotel »

    Great customer service Clean rooms If something is not right or needed staff address it right away Very friendly and great with kids including kids with disabilities Awesome breakfast Love Cambridge Best Western we have stayed for many years and know and trust the staff at BW plus Cambridge Family oriented atmosphere

    5
    « Home away from home »

    I love staying at this hotel. It feels like a home away from home. Fresh baked cookies on arrival is a nice touch. Staff always friendly and helpful. Beds are extremely comfortable and rooms are clean and spacious.

  • 5
    « A Great Hotel »

    This is one of the nicest hotels to stay at, clean and modern, fabulous staff, most of the staff have been there a longtime, some 15 years. Most of the regular staff have been there many years. I have been staying there for more than 15 years, They have always treated me well

    5
    « My Stay In Cambridge »

    Very friendly staff. Staff went out of their way to make my stay enjoyable. Good breakfast and always fresh. Staff that looked after the breakfast were always checking to make sure there was always lots there. Pool and Hot tube very clean.

    5
    « A Most Enjoyable Stay »

    The hotel arranged for an early check as we had to be at a wedding at 3:00 PM. They went out of their way as we arrived at 1:30. They told us that our room was not ready yet, it had not been cleaned and then arranged for us to use another room which had been cleaned. No fuss, no additional charges, just polite and honest people. The breakfast buffet was hot, tasty and plentiful and the staff were very polite and made sure we were OK and that we had everything we needed.

    5
    « Staff are fantastic »

    All staff were EXCELLENT. They went out of their way to make things the best possible. The hospitality room allowed us to have a potluck and a place to be together as a team. They even opened breakfast early so that the hockey team could eat before they went to very early morning game. The head of the breakfast service was lovely.

    4
    « Friendly Service »

    Very accommodating and friendly staff. Room was clean and well decorated. Comfort is met at this hotel. Its always a pleasure staying at this hotel. Only wish they had a restaurant within the hotel. Other than that, its also a convenient location and off the highway.

    5
    « Super Stay........... »

    We stay at this hotel on a regular basis and have found it to be extremely accommodating. Staff are excellent, place is always clean and the staff will go out of their way to make you feel comfortable. Nice accommodations and close to 401 hwy.

    4
    « boys hockey weekend »

    Had a group of boys on a tournament weekend. Thoroughly enjoy our stay. Pool was clean and had a large screen TV so we could be entertained while we monitored their behavior. Staff were friendly and helpful.

    4
    « Two stays at this hotel - second stay was better than first »

    First stay, the room I was given was very humid when I first walked in and worse after I took a hot steamy shower. I kept the room door ajar with the ice bucket to allow the humidity to leave the room into the hallway. That same stay I was on a floor that turned into a loud party between 12 am and 3 am I'm assuming because people had just returned from a wedding and weren't ready to stop the partying. I thought about complaining to the front desk but figured it would only stop the noise temporarily so I just put up with the interrupted sleep for the night. At least the second night I got a good sleep. The second stay was much better. The room I stayed in was not humid and there were no interruptions by other guests in the middle of the night. Hotel has free parking and serves a free breakfast with both hot and cold options. Free coffee all day long too.

    4
    « Nice hotel »

    The hotel is nice, staff is very friendly and the included breakfast is good. Hotel is close to everything, restaurants, movie theatres, etc. Only negative thing is that the wifi was slow and often down when I was there.

    5
    « great stay »

    great stay - clean room and excellent service - could improve the selection of breakfast items but otherwise very good - friendly service rooms were clean - staff very helpful - good location to town -

  • 5
    « enjoyed immensely »

    great place and even helped out booking rooms for christmas and made it that all family on same floor and enjoyed breakfast immensely and fitness room and employees gave ideas for shopping as well and to eat

    5
    « clean and inviting »

    Had a great stay, staff were helpful and courteous. Room was clean. made use of the gym- machines were a bit dated and loud but serviceable, pool looked great but ran out of time to test it out. No complaints.

    3
    « Date night »

    We were driving through Cambridge late at night and we decided to stop over for a good night rest before heading home. We know that Bedt Western has double points reward this month so chose to stay in this hotel. The staff attended to us was friendly and patience with as it was past midnight when we arrived.

    4
    « Good balue and clean »

    Good value great staff location was ok buffet breakfast included nice remodel did mot use the pool but it looked nice enough. We've stayed there a number of times and have never had a problem only issue is that when people open and close the room doors they are extremely loud Parking was fine hotel was very clean

    5
    « Good Choice »

    Attractive hotel convenient to the nearby 401 freeway. Numerous dining and shopping options within a five-minute drive. Toronto and Niagara Falls each about an hour's drive away.Courteous, attentive, and professional staff and management. Would definitely recommend.

    5
    « First time at this location, only a few times with B.W. in general. »

    Was welcomed by Donna at reception, she was both friendly and professional. We needed a last minute room, she found us one with a single queen. The lobby looked tidy and organized plus food stations were present where I learned there was a breakfast included with the stay. We also observed there was a pool but we did not have time to go swimming so I never looked closely at it. I wish to make it clear that although we had some concerns written below I never mentioned them to staff to allow them to rectify them for the remainder of our stay. I base my excellent reviews on professionalism and the perception that staff would jump on my concerns right away if they were aware. The room itself was clean and functional, and supplied with the basics like TV, Wi-Fi (with good strength), clothes iron & hairdryer. Found the HVAC quieter than average which is a very big plus for me as both my wife and I are poor sleepers. Lighting as in pretty much any hotel around the country is weak at best. As usual there was also a coffee maker (Kurig style) but found it a little gross that open but possibly unused tea and condiment bags were left in the coffee station by room staff at our arrival. The bed was pretty badly worn too, with what felt like a huge dip in the middle (although my wife did also mention it, I often complain about beds due to very bad back). I commented on this during checkout and the staff seemed to take my comment very seriously. Common buffet style breakfast was decent, not the best selection but not the worst but considering not many were offering the free breakfast I certainly won't complain. I did not see a waffle making station but suspect it may have been broken because there were waffle making instructions taped to the wall with an open spot on the counter. Breakfast staff seemed very helpful when someone asked them for something. In general we were very content with our stay and with the friendliness of the staff and services offered vs price would have no concerns returning.

    5
    « First time visitor »

    Pleasantly surprised by this hotel on our first visit. All staff are so friendly and pleasant, they do not fail to say hello when they see you. Hotel is very nice with very quiet rooms and really comfortable beds. Morning breakfast is more or less standard fare, but plenty of choices for any palate. When we return to the area, we will definitely return to this Best Western.

    5
    « Hotel Review With Breakfast »

    We had an Excellent Sleep and stay. The Staff are very Friendly at check in and welcoming. The rooms are very clean and all appliances are in working order. They had a great selection of hot breakfast food items and there was many healthy food options on the breakfast display.

    4
    « Very comfortable in good location »

    We were greeted by friendly staff at check-in who invited us to enjoy the complimentary hot breakfast in the morning. I noticed coffee and tea service in the lobby, as well as what appeared to be large, fresh-baked cookies. Truthfully, they had me at the cookies! The room was clean and the beds were comfortable. Unfortunately, we didn't have time the next morning to enjoy breakfast there, but judging by the throng of people there, it looked very popular!

    4
    « Nice Hotel »

    I find the Best Western Group excellent value. This one in Cambridge was very nice and the swimming pool lovely and the staff very obliging. They accommodated my son who has autism at breakfast time when he didnt like the hot meat on offer they provided ham for him. Would have no hesitation in recommended it.

  • 3
    « Not the best Best Western »

    Older hotel which shows its wear in its room. The pool and hot tub were very nice. The breakfast was okay but not the best we have had. Some of the staff were great and some less so. Issue with the padded head board falling on our heads in the middle of the 2nd night so we were given that night for free. Maintenance went out of their way to help us and was the bright light in the hotel service.

    4
    « Great Customer Service! »

    Friendly and welcoming staff! Shortly after checking-in we received a text message making sure that everything was up to par and met / exceeded our expectations. Our room was clean and bathroom was modern and looked recently updated. We required a cot to accommodate our teenage son and this was delivered to our room shortly after our arrival. Loved the availability of apples and hot beverages 24/7. Breakfast was good and well stocked but breakfast area was a bit crowded with two wedding parties having fully booked the hotel. All-in-all a pretty good experience!

    3
    « Great Customer Service »

    We're aware that Best Wester is undergoing a re-branding and with the new signage, etc certain properties are getting renovated and freshened up. This particular property in Cambridge hasn't had this happen apparently, at least not the first floor room we had this weekend (though it looks like the front lobby and breakfast area may have been done, not sure). But regardless of the lack of updating, one thing this Best Western can provide is great customer service! Let me share our experience.... We arrived late afternoon, late for a wedding so while I waited in the car my wife went to our room to change after checking in. About an hour later, while at the wedding, I received a text message from "Catherine" at Best Western, enquiring whether our room was to our satisfaction. It was then that my wife first mentioned that actually no, she was disappointed that it smelled 'musty" or smoky (we request non-smoking rooms when we travel). So I passed this on to Catherine in a text reply, asking if someone could go into the room and turn on the air conditioner to air it out. She assured me that maintenance would address the problem immediately by placing an air purifier in the room while we were away. Later that night when we returned, the air quality was improved. The room furnishings were still dated and a bit tired looking but the mattress and bedding were great and we enjoyed a comfortable night's sleep. The next day, one our way home, we received another text message from Catherine asking about our stay. It was definitely an interesting touch, checking in on us both when we arrived and after our stay, reflecting the use of the new technology by the property. And in our case, it changed our experience from disappointment to satisfaction. We have had great customer service at many hotels before but this one took it to a new level!

    4
    « The Place to Stay in Cambridge, Ontario »

    Stayed at this property for our second or third time in the last couple of years, Did a great job of renovation the front lobby. A larger continental breakfast area and a more defined check in/check out front desk. Also, there is sitting area with vending machines and a computer station. I think some of the rooms have been upgraded, but not sure. I think our room has been upgraded with paint, newer furniture in the bedroom area and the sitting area. Strongly suggest reservations far in advance to avoid disappointment of not staying there.

    5
    « Very Good »

    I stayed here for one week and overall was very pleased with everything. The room and bed were very comfortable. The room itself could use a bit of TLC but I feel I got great value for what I paid. The staff were great and the free breakfast in the morning was actually a hot breakfast with a good variety. Linda, the lady I met at the front desk when I arrived was a rock star and is very attentive. An excellent person to greet guests. I think that this is the third time that I have stayed here and I will stay again.

    5
    « Amazing stay.... »

    Went to a wedding in Cambridge Ontario and decide to spend the night at the Best Western and had a very restful night sleep. The bed was amazing the room very nicely updated as well as spotless. The girl at the check in desk was very friendly at told us what all the hotel had to offer. We were able to go down and make ate at take to our room. Breakfast was great... would very much stay here again. They also have a pool....

    5
    « Best Service »

    Stayed here during my sister in law's wedding. Staff was excellent, polite and very accomdating! Beds were comfy, rooms were very clean. The only downside was the toliets, the flush was weak and took 2-3 flushes to get your "stuff" down, and with a room shared with 4 people, it was just time consuming for getting ready.

    5
    « Cambridge Ontario »

    A great hotel. Clean, modern and close to shopping, gas, restaurants etc. Linda, the check in clerk was a great help. The Chinese Restaurant next door was a good spot to eat. Very convenient. We needed gas and the gas bar was next door as well.

    3
    « Conference stay »

    Great hotel but they could do better with breakfast. The internet did not work during our stay. The new conference facility has much improved lighting on the lower level. The pool area updates are lovely compared to the decor last year.

    4
    « Stay in Cambridge »

    Overall very good experience, Room was clean including a washroom that looked recently renovated. Air coniditioning system was Noisy. Good staff and complete breakfast. Price was good I would recommend this hotel

  • 4
    « Well done »

    Traveled for 3 and 1/2 hours and arrived late. The staff greeted me with a smile and said they had been expecting me. The staff and amenities made my stay very pleasant. Bed was very comfy. Breakfast was well presented, fresh and tasty.

    4
    « Comfortable Stay »

    The hotel is a nice ambience. The lobby is big and welcoming. Rooms furnitures are nice and I was surprised to find a fridge in the room. The bed was very comfortable and all the amenities functioned probably. Staff are very poite and helpful. They make you feel at home. Overall, a very nice and comfortable place to stay.

    5
    « I would Highly recommend the Best Western Hotel Chain. »

    We stayed in all three Best Westerns in the Cambridge, Kitchener and Galt, Ontario area over the past 3 months and found them all to be clean, well staffed, and all three provided the compassionate rate while we were visiting our daughter in hospital.

    5
    « Great hotel »

    My husband and I enjoyed our stay. The staff were very friendly. Our bed was a little disappointing but we slept well regardless. Breakfast was good. Lots of tables. It would have been nice to have more fruit and fruit toppings for the waffles. My only complaint is that I wish they would have cleaned our room after the first night. Overall great place for the price. We would return again if in the area.

    2
    « do not stay »

    the first couple of nights i was being bit by bugs, then they moved me from a king size to a single bed off of the lobby which was noisey and i couldnt sleep, i was there for business... then they moved me to another room and that room the air conditioner didnt work and it was still a single bed room and i originally had a king size bed room

    4
    « Good stay »

    We stayed here for four nights and found it to be a good alternative to nearby higher priced hotels. The room was a little smaller than the competition, and the property seems a bit dated, but our stay included breakfast daily, which the competition does not. Service was good. We had a billing problem at check-out, but the lady at the desk took care of it for us quickly. We will likely return.

    4
    « Perfect Package »

    We booked a stay here that included tickets to African Lion Safari. The hotel was great; rooms were quiet, pool was well maintained, and breakfast had a great selection including gluten free items. The location was great as there was a plaza across the road with restaurants and stores. It was also only like a 10 minute drive to African Lion Safari. We would for sure stay again.

    5
    « Very enjoyable stay »

    We had a very enjoyable stay. (2 Adults,2 kids under 3) We used the very clean pool & hot tub facilities and the breakfast bar was over the top. Added small perks in the lobby was the unlimited coffeebar, and the fruit bowl & the fresh baked cookies greeting you. Staff was exceptional. Outside smokers should be advised to be further away in a designated area as cigar & cigarette smoked billowed into the lobby area.

    5
    « Great Value »

    Great hotel for families. Friendly service. Great value. Stayed at hotel for one night, after spending day at African Lion Safari. Visit St. Jacob's Market (20 minute drive) the following day, before heading home. Would definitely stay at hotel again.

    5
    « Awesome vacation destination »

    Hotel was very clean, free hot breakfast was fantastic, free in room internet was great and the free 24 hour coffee was a bonus. staff was very friendly and helpful. The food was fantastic. Very great location, easy to find close to a shopping centre. Highly recommended we will stay there again

  • 5
    « Quick stay »

    Extremely friendly and helpful staff. Very welcoming. Convenient location for going to African Lion Safari. Hotel even sells tickets for it at a discounted price. Great stay! Would definitely recommend.

    4
    « Third time around - still good »

    during out last 2 stays at this Best Western, they were renovating the lobby/breakfast area. They have done a great job!! Now it's time to update the rooms somewhat. Tub had rust marks along the side, overall appearance seems dated after seeing a great entrance area. Maybe get the hot tub hot......yes, they were getting outside help when we were leaving - would have been nice earlier in our stay.

    5
    « Stayed here while I was on business for 2 weeks »

    I'll start by saying that the company I work for has discounts for their employees while here in Cambridge, this discount only applies to queen size beds and to my disappointment they only had 1 king left...This great lady at the front desk while I had her on the phone made a great decision by letting me get this room for 1 week and change to a queen the next week. What a great staff to do this for me... The room I stayed in was very very clean, this whole hotel was clean. The breakfast in the morning is very well, 3 styles of scrambled eggs, sausage, ham, toast, waffles etc etc...well worth the stay. I never made it in the pool but I did go down and look at it and hot tub and both were in very good shape, very clean. Rooms have microwave, Keurig coffee maker and fridge with a 32" TV, very comfortable King bed...The sheets were so tightly tucked in I had a hard time getting under the sheets...LOL... I found the staff here were very very polite to not only myself but to others. I would recommend this hotel to anyone looking for a great place to stay...

    1
    « No working hot tub »

    Chose this hotel because if it's proximity to our training and because it had a hot tub for our sore muscles after 10 hour training...we were here 5 nights and although we asked before we arrived and every day we were at the hotel the hot tub was cold!!! They gave us a $50 credit off my $900 bill with a promise the manager would call to discuss the bill on Monday and we haven't heard from them... the rooms were clean and the breakfast good, but that was also available next door too. Not happy and expected more for this money

    4
    « Amazing experience, Great Staff »

    This was one of the best hotels I've visited. The staff was extremely helpful and caring. The made us feel welcomed and answered all questions we had. They are very professional. I would be returning. My kids were very happy and had a great time.

    4
    « Great »

    Very happy with the service and I would recommend it to others. The agent Linda was very helpful and I would just like to send a Kudos for that agent. Very knowledgeable and made us felt welcome from the start. Thank you for the great hospitality.

    3
    « Dated middle of the road 3 star »

    Dated middle of the road 3 star just off the 401. Shopping park just across the road and mall down the street. Self service breakfast is ok but Id recommend the Tim Hortons just down the street. Gym is ok. No weights though and a handleful of machines. Parking on site is free and so is the wifi which is good. Rooms are quiet and comfy but walls can be thin on some floors Ive been told by other guests.

    5
    « best western plus »

    this was the best stay ever. great beds, breakfast! great pool, hottub, just great overall!! would recommend everyone to visit a best western plus, has all the amenities you could want on a stay the kids had a great time in the pool and hottub, Tammy and Daniel Royka and Family

    5
    « Excellent value, Convenient location »

    Very clean and well decorated hotel. Rooms were spacious and beds super comfortable. A wonderful hot breakfast was included with our stay. This helped us to get on with our day plans without delay. The staff was exceptional and very friendly. We will be using this location again!

    3
    « Decent hotel. »

    The hotel was clean, but definitely dated. Staff were friendly. Hotel is well located. We did the safari and st Jacobs market. So it was snack dab in the middle. Wasn't a fan of all the staff smoking right st the back door.

  • 5
    « nights stay »

    Stayed overnight to visit family and do some kayaking .Breakfast was awesome with an assortment of hot and cold foods to choice from.rooms were spacious and beds were comfortable ..will stay again next time in town

    5
    « Amazing customer service »

    The customer service in this hotel was top notch! The staff were all extremely friendly and helpful. The rooms were clean, very comfortable temperature, and the beds were very comfortable as well! Very welcoming staff throughout our entire stay!

    5
    « Total Package! »

    Family of 4, two kids ages 6 & 9 We stayed at this Best Western as a package deal to visit the African Lion Safari. From check-in to check-out the hotel staff was friendly and always willing to help. The pool was clean and great for the kids to burn off some energy, while the hot tub was perfect to relax after a long day of walking. Linda, at the front desk was ABSOLUTELY my go-to gal for the evening. She helped with getting some plates for supper, as well as, preventing an unnecessary trip to the nearby Walmart for when those late night ice cream cravings hit. She informed me that the hotel also carries a selection of ice cream (I had no idea). The following morning we had a delicious breakfast with a verity of choices like; eggs, bacon, sausage, 3 or 4 different cereals, milk (both 2% & skim), and a wonderful assortment of bread based breakfast items. My favourite would likely be the waffle maker that actually puts the BW logo into your waffles. Overall, it was a fantastic stay and I can say we will certainly be staying here again.

    5
    « mini vacation »

    Our stay at this best western plus was great. The staff was awesome. The room clean and comfortable .The pool area was clean and well kept. The amenities were user friendly. We would definitely return to this hotel the next time we are in Cambridge.

    4
    « Wonderful stay »

    We didn't book a room but when we walked in, we had fast friendly service. The room was clean, the pool was big and heated ( hot tub was relaxing), the breakfast was average. We had an excellent stay.

    5
    « Just another excellent stay »

    Great service, location and staff. Stayed before and has been updated since...great job. Would definitely recommend to anyone who has business in the area or are just passing through. Another great BW property.

    5
    « Besy surprise of the trip! »

    Staying in this hotel was the best surprise of this trip! From the outside the hotel looks older but it's clear some money husband spend on updating me inside! We walked into a very modern Lobby, clean and welcoming. Front desk staff was super friendly and helpful. We arrived in our room everything was in impeccable condition, clean, tidy, very comfortable. The pool was the same! We enjoyed hot tub and the pool, even enjoyed watching the baseball game while we swam! The breakfast was pretty standard. And hot and cold items including sausages,ham and eggs, and waffles, as well as cereal and other typical breakfast items. They even offered gluten free rice crispies which was a great surprise for me (a celiac). This was a great family-friendly hotel!

    5
    « Amazing staff, they went above and beyond »

    The staff was amazing (Linda) in particular. She was so welcoming. She even offered my daughters cookies and hot chocolate. The service was fantastic, they turned a bad day into a great night. The suite was modern, comfortable and clean. I slept like a baby.

    5
    « Good Stay!!! »

    The hotel was close to the African Lion Safari. The staff was excellent and very friendly. Good customer service. The breakfast was good. Nice family friendly place and saw lot of other families too during the breakfast time. I guess they were all going to the Lion Safari too. The beds were comfortable to sleep. The price was reasonable. Overall I have no complains.

    5
    « African Lion Safari pakg. »

    Very clean hotel, helpful land happy staff. Great value with the package we chose. Area has lots of shopping and many restaurants. The pool area was clean and well supplied with towels. Room was well cleaned and nicely arranged.

  • 5
    « very good hotel! »

    We were on holidays for 3 weeks and for at least 21 days we stayed at Best Western hotels. It is a great hotel- great rooms and breakfast for the price we had to pay. We enjoyed the great pool as well! Overall; a great stay and we will be back for sure!!

    5
    « The best place to stay. »

    The Best Western Cambridge This is by far the friendliest hotel I had the pleaser of staying. We checked in the hotel and were told that our room was ready but when we got up in our room the bed was not made and had no sheets or covers. I told the ladies at the front desk and they bent over backwards to correct the problem. The even text me twice to make sure that the bed was made and everything was in order? they really care. The ladies looking after the reception as well as the ladies serving the breakfast were the nicest people you would want to meet. The place was clean and the breakfast counter was always replenished with fresh food. I know we will stay there again. Keep it up everyone.

    4
    « Good Safari Package »

    My Wife and I took 3 of the Grandkids and their parents here for 2 nights to do the African Lion Safari. There was some confusion on pricing but it was straightened out. We enjoyed the pool and breakfast while we were there. I asked for the DMF (destination marketing fee) to be removed at checkout and it was done without having to argue about it like some hotels in Niagara Falls that refuse to remove a voluntary charge.

    4
    « Clean and Nice »

    The hotel was very clean and the staff were so friendly and helpful! Unfortunately we stayed the same weekend as a little league baseball team was, who took over the pool area without proper supervision (coaches and parents were out drinking) and I wished someone would have checked on the area and tried to make the area a little more enjoyable for everyone. Same group visibly drank in halls, but hotel handled those issues well! Definitely would come back, just not the same weekend as a baseball tournament!

    4
    « African Loin »

    We had a great time. Hotel was close to the African Loin Safari and the pool was great. A little noise at night with all the people slamming their room doors. Breakfast was ok. I found that there was not enough food for the amount of people that were there. I was very happy about the pool it was a great place to end your day.

    5
    « VERY WELCOMING »

    I stay about 3 nights a month at the Cambridge BW. The staff is very welcoming and accommodating. They are genuinely happy to see you return each time. The employees have adopted Michael's culture. Not sure of his title but his example is emulated by other staff. Good to see.

    4
    « Better than expected »

    First off it's true what they say about "Linda" at the front desk. She is great when my son mentioned he finished grade 4 and this was his reward for doing this she made a big deal for him and got us an upgrade in room and then told him to come back in a few minutes as she would baked him some cookies. It made his day. Now about the hotel, some of the rooms have a golf theme motif (different). If your a lite sleeper than the hotel being near a main road may be a problem (ask for a room opposite ). The lobby has been redone and is modern it incorporates the breakfast room. Get done early to avoid the hungry hordes on the weekend . The pool is "great" according to my son. The elevator is terrible slow it's almost better to take the stairs (only really bad thing to say ). Overall it was a pleasant stay for a best western hotel.

    5
    « Great place to stay. »

    I stayed at many hotels. For the value, I always stay at this hotel each and every time.It is clean and has hot breakfast bar in morning which works great for me. The start at 630am and I am early riser, nothing like getting up, walking down to breakfast bar. Grab coffee and hot food while I am reading paper or watching news.

    5
    « awesome stay »

    from the moment you enter and greet the staff until you check out you are well taken care of. every amenity is offered to you and you are not left wanting for anything. i will defiantly go back in a heart beat

    4
    « Recommend »

    The location was good, close to the highway. The rooms weren't super fancy but they were nice and clean, good amount of space. The bathroom was nice to get ready in, big long mirror (could use a bit more light). Staff were friendly.

  • 5
    « Beyond Satisfied »

    I can't leave a good enough review for this hotel and staff. From the moment we checked in until the checkout everyone was extremely nice and resourceful. The room was very clean and the shower's water pressure was above my expectation for a hotel. The complimentary breakfast was good and never left hungry. If ever visiting this area again, I wouldn't think twice about booking here.

    5
    « Home Away From Home »

    Many visits to Cambridge & always return to this location of the Best Western on Hespler Rd. We highly recommend this hotel. This hotel is very clean, it has been updated & is still in the process of improvements, all staff are friendly & courteous, a convenient location & very economical.

    4
    « Comfortable room »

    1st time staying here. Bed was comfortable as were the pillows. Air conditioner was a little loud than we are use to but still slept no problem. Friendly staff and great location just off the 401. We would stay here again no question.

    4
    « Best Western Plus Cambridge is BEST ! »

    Stayed at this hotel 07/03 and 07/04/17, one of our best stays ever. Hotel is very comfortable, pool is great and breakfast is the best, with many choices. The hotel staff made everything even better, knowing they really care about your comfort. Linda especially was very kind and helpful.

    5
    « Best Western experience »

    The new lobby looks great. There was a lot of room to sit for breakfast and the food was excellent. We had a lot of choice. The rooms were excellent. The overall experience was great. Looking forward to staying here again.

    5
    « Overnight Stay- No Problems!! »

    Stayed a night over the long weekend. Location easy to find off 401, with plenty of parking. Staff were very friendly and helpful. Room was great, a/c ok!, bathroom ok! plenty of towels. Only issue is shower water pressure was too low. 24 hr coffee in lobby. Breakfast was ok, does the job! Many places to eat close to hotel. We would stay again if passing through. Would recommend to others.

    5
    « Very clean hotel and pleasant staff »

    The purpose of this trip was to visit African Lion Safari. From the time I called to book my reservation, my experience was quite pleasant. The room was very clean, even smelled clean. Beds were comfy. The only con was the breakfast: really long line up for waffle station and the rest of the breakfast items weren't very good.

    3
    « Cambridge, Ontario Canada »

    Good place, included breakfast is good with the exception of the egg, they are dehydrated and taste less. my room fridge did not cool enough so my ice cream melted. Clean place, clean pool good parking lot quiet area very good bed. The have LG TV but the put the LED power saving mode so you don't get the brilliant colors of vivid setting plus the control does not allow to change any settings on the TV. for the shower there not much water pressure, just enough to get by.

    3
    « Pool closed »

    We choose this hotel by wi-fi from Tim Horton in Grimsby,because it had a pool and it was a very hot and humid day. The room was decent value, modern and well equipped but the pool was unavailable due a chlorine problem. We were not given any compensation although told we would get some. The lift was very slow and the hotel's location wasn't very central, you had to have a car. The reception staff were polite and efficient also the included breakfast was quite convenient.

    5
    « cambridge »

    very nice hotel staff was very friendly great location just off highway handy to shopping restaurants very clean property inside and out room was very clean and comfortable yes i would recommend this property to anyone

  • 5
    « Awesome »

    The service at this hotel was awesome . We were greeted upon entering and the cordial service continued through out the visit. The breakfast was elaborate and very convenient. This is the best service I have had at a hotel so far. Above all the price was great.

    5
    « Clean, comfortable »

    Clean room, comfortable beds. The pillows were fluffy and cozy. Staff was pleasant, friendly. Both front desk staff and housekeeping/maintenance. Breakfast was plentiful. Nice variety of options including gluten free, vegetarian and a nice assortment of hot/cold cereals. Hot coffee, ice water and snacks in the lobby 24/7

    3
    « Clean hotel,breakfast could be better. »

    The hotel is clean and the people that work there are friendly. The only complaint I have is that breakfast is the same every day. Not a big deal if you are staying for a weekend, but when staying for weeks at a time for work, more selection would be nice.

    5
    « Wow »

    Everything was on top. The room, the staff, the breakfast ... i recommand that place to everyone. Next time i will visit the city... i will be back for sur !! Continue ur good job !!! Thank u for everythings

    3
    « Overnight Limited »

    Some of the staff were gracious and helpful, some were not. Acoustics in the pool area not good (bring ear plugs). Breakfast was generic: pork sausage, tasteless eggs, boring baked goods; generic waffles; no turkey sausage or turkey bacon available; no fruit and veggie smoothies, no granola. Ran low on breakfast foods by 9:30 AM.

    5
    « A Must Stay »

    Wonderful 3 night stay June 2017. Front desk staff excellent, very accommodating and friendly. We needed extra night stay and we're fully booked when I requested. Each morning and evening the girls (Linda, Joanne & Carly) kept us informed and when 1 became available arrangements were made that we didn't have to change rooms. Pool and hot tub most enjoyable and clean. Only one suggestion at the hot breakfast that menu do a change up and offer bacon one morning on the weekend otherwise very tasty & hot.

    5
    « Friendly staff & good service »

    Extremely comfortable beds! Very friendly staff & great service. I would recommend this hotel for sure. Great coffee in breakfast area & good hot breakfast. Very close to highway 401, conveniently located.

    4
    « Better than expected. »

    We were in Cambridge to do some shopping and wanted an inexpensive place to stay on a Saturday night. We booked the Best Western Plus as it was close to the 401, close to shopping and the price was right. Checking in was quick, though their parking lot is cramped and not many spaces to park while checking in. The room was clean, comfortable and had a small fridge so we could keep some water cold. It had a swimming pool but we did not go for a dip. We were just looking for a place for a quality sleep and we did get that. Hotel was quiet at night, no issues with getting to sleep. The free breakfast was also better than expected. They had bagels, eggs and sausage so I had a decent breakfast sandwich. My wife tried the waffle maker but it did not cook the waffle through so it was still raw in the middle. She did have some toast and their toaster worked well. The elevators where small and slow. It was all my wife could do to ride it as she is a bit claustrophobic. If staying in Cambridge again this is our spot.

    5
    « Great hotel »

    Great hotel, improves every time wears there! Great staff and location, easy to reach. Comfortable rooms, great breakfast selections. Staff is ready and willing to help in making your visit a pleasant one

    1
    « Overwhelming Plumbing Problems and Customer Service Issues »

    I stayed here on Saturday June 3, 2017 for one night. We were attending a wedding. The room was ready for us for early check in but as soon as we got in the room the toilet did not flush properly, there were 3 of us staying in the room. When we got back from the wedding we told reception about the toilet, they moved us to another room, but that room smelled of smoke and the fan didn't work so it was really hot. They moved us back to the original room, but we couldn't get back in for 20 minutes cause the keys didn't work. They came up to fix the toilet, at 1am. The toilet was running all night long and wasn't really fixed. One of our party had a shower before bed, the water did not drain from the tub because the drain was blocked, in the morning at 9pm when we got up the tub was still full of water so 2 of us couldn't have a shower. We had the free breakfast. Went up to get our luggage and after I went to the washroom, it was then not flushing properly and blocked up, just lovely. I would not stay here again if it was the last hotel in Cambridge! They offered us 50% off the room, I said they should give us it for free which they did. That's the only good decision they made! And the manager was really angry at us!

  • 5
    « Best Western-Cambridge Ontario »

    Hotel is convenient-just off the 401 . Super friendly & helpful staff . Check-in & Check-out was a breeze. Bright , Clean, Newly renovated reception area. Complimentary Breakfast was excellent & made a nice start to the morning. Rooms were hi-quality & super quiet. Fitness facility & Indoor pool were a plus. This hotel has our AAAA++++ Rating

    4
    « A Pleasant Stay »

    The staff were key to making my stay very pleasant. All the amenities worked and the room was clean. Thank you for working hard at being good hosts! Although the building is starting to show its age, the staff work hard at keeping it in reasonably good shape.

    5
    « For a great stopover! »

    If you want great accommodation, cheerful friendly and helpful staff, and a breakfast "to die for," then this is for you. It is also within easy distance to all the presentations at Stratford, Ontario.

    5
    « Superb Customer Service »

    Thank you for providing outstanding customer service. The pool renovations, breakfast and reception areas were extremely attractive. Staff were accommodating, courteous and most willing to please. The breakfast choices were extensive and the buffet area was kept clean and orderly.

    3
    « Friendly employees, soso room »

    Wonderful employees, but the room was lacking in a few areas. The bed wasn't very comfortable but I slept like a log because of flights and driving. Phone in a very odd place, by tv, with no where to sit but grabbing the desk chair worked. Hotel itself looked a little shady and I wasn't sure if it was a safe area, but it turned out fine. I was too tired to use the pool and hot tub but looked nice and others were enjoying it. Free coffee and tea and cookies is a nice added touch. Breakfast weekdays until 9:30 would have been nice another half hour to hour for us non-morning people. Checkout til 11 so would have been nice to have that option to eat later. The room was clean except for food on chair, I just brushed it off. The toilet seemed dirty but probably just stained. Shower was ok, could have used more water pressure and a faster drain. Bed wouldn't be too comfortable for me if I wasn't exhausted. Would come again but not longer than a couple days stay.

    5
    « They Have Stepped Up Their Game »

    I've stayed at this hotel quite a few times over the past few years. The last time in the fall of 2016. Just checked in and they have completely renovated the entire property. The lobby is now fresh, spacious and bright. The rooms have been updated. The hallways have new carpet. All this and I don't think that the rates have gone up much or if at all. I have a single queen room. The bed has a great mattress. A nice desk to get some work done. I'm totally impressed. The only down side is that this is now a non smoking hotel, but I'm pretty sure that this room has some remnants of cigarette smoke. I've been told there is a hot breakfast in the am. Linda on the front desk is really sharp. Goes above and beyond to ensure you are happy. I know that this hotel has queen suites with a seperate room with a sitting area and desk, Just didn't get one this visit.

    5
    « Weekend family visit »

    We needed a place to stay while family had volleyball tournament.. Team staying near by so this was great choice. Excellent check in staff..very nice room..excellent breakfast area all included as well as 24 hr hot beverages..liked recent upgrades..enjoyed our stay..would stay again

    5
    « Warm Welcome Stay »

    Arrived here after long drive due to Doctor Appointments in Toronto and were greeted with very caring friendly staff. The hotel is spotless and so comfortable we felt very relaxed and refreshed and will stay here again ...

    5
    « Quailty and staff of hotel »

    One of the best hotels we have stayed in. Everything about this facility is top notch. The staff, all the way from the cleaning people to the manager were very cheerful and helpful. The hotel and room layout were well designed. Not your straight long hallways and square rooms. The vanity in the bathroom was the longest I have ever seen in a hotel. I cannot think of one thing that we found to be less than A-one.

    5
    « Theater visit to Cambridge »

    Tied in perfectly with our theater and dinner booking. Always enjoy Best Westerns. Staff very welcoming and helpful during our stay. Found the hotel to be clean and well taken care of. Enjoyed the pool in the evening, water was nice temperature and the area was also clean and well taken care of.

  • 5
    « Business Stay »

    Very good value for the money. Nice pool, hot tub. Comfy bed and exceptional staff made being in a hotel away from family a great experience! The breakfast had a good selection of foods and having freshly baked cookies available through the evening was a very nice touch to go with the 24 hour coffee!

    5
    « Cambridge Best Western »

    Very good hotel and friend staff. Ideally located to shopping, major highway and city. They even have a swimming pol that was warm and hot tub that was not blistering hot. This was our second stay and will again when in the area again.

    4
    « Group Stayed for Baton Competition »

    Very good overall, nice new lobby updated. Pool and hot tub in nice condition and even a cute little alcove with TV /fireplace and sitting area in the pool area. Rooms could use some updating (6th Floor). Lighting in room was very low, need more lights and should update electrical with some USB ports. Breakfast was well kept and staff attentive!

    5
    « Great Value in Cambridge Ontario »

    Enjoyed a one-night stay May 4 2017. Extremely friendly and helpful staff accommodated our early check-in request. Perfectly clean and comfortable room, first-rate all around for this type of hotel. Can definitely recommend.

    4
    « Great hotel for a decent price »

    Staff were friendly even though the Hotel was completely booked. We had several rooms & they got us checked in fairly quickly (and early!) The beds were very comfortable, and the pillows are definitely the "icing on the cake". Rooms & hotel main areas were very clean. The breakfast was good. Nice selection & the staff kept it full even though it was busy. Would stay at this hotel again

    5
    « Great hotel »

    Clean rooms, great staff, location to highway, shopping, restaurants, entertainment, amusements, handicap parking near door. Hotel has been recently renovated interior including upgrades to room, furniture

    5
    « Great hotel - »

    At the BW in Cambridge I was made to feel welcome and cared for. From check-in to check-out it was a pleasant experience. The room clean, the bed quite comfy and the FREE breakfast spread covers all the bases. I will be spending quite a bit of time over the next few months in Cambridge for business and I sure hope they will have availablity every week I need it!

    4
    « Great Stay at Cambridge Best Western Plus »

    Linda was very friendly at the front desk upon arrival. Check in was efficient. The room was clean, the bed comfortable, plenty of hot water for showers in the morning. We used the indoor pool and the hot tub--on busy days it may be a bit crowded as the pool is not very large, but we had the room to ourselves during our April stay. Breakfast was very good--it is a warm buffet, so don't expect piping hot like you would get at a full service restaurant. They had scrambled eggs, sausage, baked beans and premade omelets in the warming trays as well as cold cereal, toast, a waffle maker, bagels, juice and coffee. There was plenty of seating at the breakfast area, again we were there in April so it may be a little more crowded in the busier months. The staff checked several times while we were there to ensure all the breakfast offerings were well stocked. We were very pleased with the value and the treatment we received there.

    5
    « Everything during the stay was excellent. Everyone very helpful and pleasant. Enjoy staying at the Best Western &points »

    Everything great! Simply said wouldn't change anything. Love getting points then using then tonstay for kids sports. Like to use gift cards for the restaurant if they have one on site Or put towards another free stay

    4
    « Excellent! »

    Short family stay. Very impressed with this hotel for its price! Belfast was fabulous. Staff very courteous. Had pool and hot tub to ourselves. Key problems each time, however minor problem. We will stay again.

  • 3
    « Gift Card not Applied... »

    Still waiting on the credit to appear on my CC statement as promised by hotel Staff...overall the hotel is clean and conveniently off the Highway...lots of local amenities in the area too which is a plus...

    4
    « Wedding Hotel »

    Great service. Rooms are nice and clean. Was happy with check in and check out. Breakfast was basic but free when we stayed. The bed was horrible. Very uncomfortable which was my only complaint. I was happy to only be spending one night in that bed.

    4
    « Best western cambridge »

    I had a great stay at this hotel. Staff were friendly and accommodating. Hotel room was clean and comfy. Hot tub and pool were clean and not to busy which was nice. My room was always fully stocked with towels ect.

    5
    « great experience »

    Stayed here many times now.Beds are soft, rooms are clean and just as important staff is super friendly and helpful. Stephanie at desk was great. Even at breakfast bar, they have nice friendly lady refilling and cleaning....She is always smiling. So refreshing.

    5
    « CLC User »

    Very accommodating and welcoming staff. The hotel is clean and bright. This location is my preference when staying in Cambridge for business because of convenience to the highway and many restaurants with shopping

    5
    « Good comfortable stay! »

    Good location for our business stay; lots around and hotel staff was caring and friendly and room was appreciated. Comfortable bed and very clean room. We would definitely choose this hotel the next time around.

    4
    « Watch your bill »

    The hotel itself was very nice, clean and well-maintained. Staff was friendly. The breakfast was decent but a little disorganized, hard to find things. Very good price but bill was $3.00 more than quote when booked.

    1
    « A very poor memory for rememberance day »

    My wife and I are seniors and are extremely disappointed with our 2 night stay Nov 10, 11 2016. Our room was on the second room 205 it was directly above the area used for breakfast. Starting at 6 or 6:30 in the morning we were awakened by the noise of tables and chairs being dragged across the floor and it continued for 3 hours till breakfast was over. The same noise was heard off and on till we went to bed because other guests or staff used the area off and on throughout the day. The room was anything but clean and bathroom vanity top was very small no room for personal items. We have had much better rooms and stays in much cheaper hotels. Next time we visit Cambridge which is something we do often each year we will most likely choose the Homewood Suites.

    4
    « Great spot to stay in Cambridge area ! »

    Welcoming lobby, pleasant staff, clean quiet room, comfortable bed, nice bathroom = everything you need ! And a very nice breakfast included. Good access to primary highway as well as main shopping and dining area.

    4
    « Great if there are no hockey teams there! »

    We stayed here this weekend and it was stuffed full of hockey teams. We expected a very loud evening but it was VERY quiet at night which was lovely. Room smelled SO clean when we arrived and other than a chip in our tub it was very nice. Hot water was slow to get and not actually all that hot but good enough. The breakfast was good but I was horrified at how poorly supervised the hockey kids were as they were licking utensils and putting them back, wasting food etc. This is not a fault of the hotel but the parents!! We are former parents of rep hockey kids and NEVER would we have allowed any of this by our own children or their team mates! Wake up parents!!! you were right there and allowed your children to act like animals. It was embarrassing for you team which I won't mention but will remember.

  • 1
    « $150 nitemare. Book at own risk. »

    We've stayed at other Best Westerns (Cornwall and one near Kinkardin in the last year) and had no problems, that's why we got the points card. So... we booked the room through expedia and when we arrived at the hotel the woman at the front desk took our name and gave us our hotel keys promptly and with out issue as we got there around 9:30pm. We got to the room and we heard running water noise which ended up being the toilet. So I went back down and asked for another room due to the toilet not working and there were 3 kids making a ton of noise in the hall near our room by the elevator playing hockey, that I mentioned as well. She told me they were fully booked and had no other rooms and would send a repair guy up. I said well if he can't get it fixed what then. I got an I'm sorry there's nothing we can do for you. I said ok we'll see if he can fix it then see about it if he can't. So I went back to the room and my wife said you need to see the state of the bathroom? I took my camera and took pictures it was so bad. I was going to take one of the toilet too as it was gross and not cleaned but the guy came to fix it. So he said it was the flapper and would run down to get one, then he came back 5 mins later and fixed it and he also told the kids in the hall to knock it off. By then it was around 10:30 and we had a long day and just wanted to relax. After seeing the state of the bathroom we both slept fully clothed and put shirts over the pillows as we didn't know if the bed was cleaned properly after the bathroom was so disgusting. Around 1:30 am a loud noise woke us both up, which sounded like someone power washing aluminum siding on the other side of the wall. I thought it might be the toilet running but it wasn't. Don't know where it was coming from. It continued on until 2:10am. It stopped then resumed at 2:30am and would happen intermittently all nite long approx every 15-20 mins until 4:30 when it stayed on constant until 5:30am. Yay 2 hours sleep. My brother came to meet us at the hotel lobby and we were going to have the breakfast there but it was too crowded to get a seat as there were only about 5 tables. So we didn't use our complimentary breakfasts and went elsewhere. And we decided to get the hell out of there and checkout at the same time. A different woman was at the desk and looked at us and said "Ya?" I said we want to check out. She was on the phone the whole time and said to us she couldn't get a receipt for us because the printer was broken then continued talking on the phone. I said excuse me can I get the total amount then. She looked at me and said "Give me your email address and I'll email it to you" then said "No expedia will send you the bill" after she looked at the computer and after I had written down my email. I just shook my head said "whatever" and left. Now the room. After seeing the condition of the bathroom we didn't even look at the rest of it. Just got into bed and thought we'd sleep. Until all the noise. We didn't want the sheets on us and the airconditioning was full tilt. I turned it off but there was no heat setting, it said aircon only on the thermostat so it was a chilly nite as well. Also the phone was flashing with big red light the whole time, we thought it was a message but we checked there was none. No way to turn it off. What year was this bathtub last cleaned? Check the pics. My wife said, I'm not having a shower I'll wait til I get home tomorrow. I said I bet it fills up too.Yup. Filled about 4 inches. I think I need to be deloused. Beyond disgusting and unexcusable. We wiped the crust on the tap with a kleenex and it came off and there was brown goo around the base of it on the right side. I wonder if they cleaned the counter with the towel that they used to clean the toilet then hung it on the rack. Would explain the brown marks on the towel..Oh wait they didn't clean the toilet either. Be glad I don't have a pic of that you would vomit, pubic hair and black gunk. Sickening. I'm sure I'm missing telling you something else but that should suffice to get the gist of it all.. We couldn't get out of there fast enough. The hotel should refund our money. $150 for a nite of hell. We've enjoyed other Best Westerns but this one should be torn down. Oh and to add insult to injury, all of Best Western's email links don't work on their corporate site. So I can't lodge a complaint by email and send lictures. It now refers you to a 800 number for customer serviice.

    1
    « Renovations Going On , No Discounts for the Discomfort »

    Was the lousiest hotel chain that I have ever dealt with. On Sept 13,15 and 15, 2016, I was unfortunate to having stayed in this hotel in Cambridge, ON on a business trip. Firstly, they did not tell me about the renovations going on. The place was dusty and hot with temporary quarters for the supposed front desk and restaurant. The attendants could not find me my reservation, gave me the wrong keys and a string of other things where it does not appear they have any customer sensitivities. The cafe staff were very nice and good, however. The most appalling is this; they see fit to run renovations and still take bookings for rooms, and your money, yet offer no discount whatsoever for these inconveniences and discomforts. I will never stay in a Best Western again and I will ensure none of my business colleagues do either. I will also recommend to my peers that we take Best Western Hotels off the corporate travel recommendations list. Cheers, boys and girls.

    4
    « convenient location »

    Stayed only one night - Lobby being redone and looked to be great - had breakfast on the lower level - everyone very nice. Room ok but they could use different pillows. Did eat next door at a Chinese Restaurant. Quite good.

    4
    « Good Value »

    Hotel was easy to access and although the hotel was going through renovations the staff went above and beyond to make us feel welcome. The rooms were extremely clean and there was room for both of us to spread out our suitcases.

    4
    « Clean, Good Location but needs some updating »

    The hotel lobby is currently being updated which makes it awkward when checking in but was okay and will be a big improvement. The room was clean but the rooms need some tlc. New carpet and bathroom tile would go a long way. The staff is awesome, they are very helpful and friendly!

    3
    « Done with Best Western »

    So very disappointed. Booked one overnight to attend a wedding and was so looking forward to it. Reception area under construction, check-in was done in a cramped room, luggage trolley was broken and filthy, room carpet badly stained, condensation on room windows dripping on carpet, no shower curtain, desk chair "leather" cracked, torn, peeling. Breakfast in basement was just ordinary. Definitely not "plus" rating. Entire hotel needs renos. Definitely overcharged for what I got.

    4
    « Great Location »

    Hotel was nice, lobby under construction but not an issue. Indoor pool and hot tub was great. Full breakfast was excellent. Only issue was the wake up call. Got the wake up at 2:07am which was our room number!! Was not happy. Why would anyone want a wake up call at that time?

    3
    « Needs upgrading but good location »

    The hotel's location is great, close to the 401 and lots of restaurants. Like many people mentioned, the hotel is currently under serious construction in the front lobby. When we checked in, we walked in during an argument between a client and the front desk girl who wasn't having a fun time! Once the disgruntled gentleman left, and while checking us in, she wasn't shy about telling someone else what she thought of the gentleman, which was unprofessional in my opinion. Our room was ok, the bathroom's tiles and grout needed a scrub and a new toilet! Very average room, nothing spectacular and it would need a bit of a refresh. The "leather" chair was all cracked and peeling, no binder with hotel information to be found, not even a pen. Nice Keurig for morning coffee however, the powdered creamer wasn't fresh and "floating" on top. The breakfast is in the basement, in an old meeting room with disgusting water stains on the ceiling. Breakfast is "ok" again, nothing spectacular. The hotel might be better after a full lift, not just the front lobby.

    4
    « Nice hotel. Great location »

    I have seen a few negative reviews about this hotel prior to our visit, especially around the renovations to the lobby area.... Not really sure why the complaints though.... In no way did it detract from our visit... Friendly, hard working staff.... Great pool and gym.... Great breakfast that was basic but plentiful... Room was clean and spacious.... And only a few minutes walk to shops, bars and restaurants.... If you like a beet, then make sure you walk ( only about 10 minutes) down to Beertown on Hespler Road.... Great sports bar with lots of local and imported beers...

    2
    « Needs a serious upgrade »

    A disappointing experience. We could dismiss the construction work going on to upgrade the lobby, but it would have been nice to have been told about it in advance and for the pricing to be discounted for that and the other shortfalls. The check-in area has been temporarily located to what was, I presume, a guest room on the first floor, and guests have to exit by the rear entrance. Our room (512) needs an upgrade too - the shower tile grout was very black and the tiles uneven. There was no shower cap provided. The carpeting was stained in a number of places. There was a strong chemical odour when we first entered the room. Both the food and the "ambience" (located in the basement with spartan furnishing) of the hot buffet breakfast were quite unappealing (I felt like I was in a hostel) and it took a long time for the staff to bring more scrambled eggs - in a smallish container - that were emptied again almost immediately. Fortunately the room was quiet enough and we were only there for one night.

  • 3
    « Best Western Cambridge »

    Construction could make the reception desk very attractive eventually but the rooms are very old and questionable on cleanliness. It would take a lot of capital to bring the rooms to a reasonable standard for the $ charged for a night. Hopefully, this is a transition state, but not great for current clients. Staff are okay but won't put much effort into pleasing guests. It was the usual response that one bad customer means we are all hard to handle; just pay and get out of here.

    4
    « Fine. Clean and pretty quiet. »

    Recently spent four nights here while working nearby. Renovations to lobby make entrance a bit awkward but my third-floor room was clean and pretty quiet. Bed was great, I slept well. There was a mini fridge in my room which I always appreciate. Breakfast offered variety, standard BW fare, suited me fine. Good coffee. Breakfast room not too crowded while we were there which was good. I didn't get to use the pool, unfortunately, but it looked nice. A decent Best Western. Hopefully they complete their renos soon.

    1
    « Do not stay there »

    The hotel is under renovation, however this was not the problem. The problem was the room. It was so moldy and the smell was so bad that I almost vomited when I entered the room. We ended up having to stay as it was full and we had two small children that were super tired and didn't have the energy to start looking around for another room. We always stay at 3* hotels and this is not a 3* hotel. At best a 1*. There was mold in the bathroom, hair on the bathroom door and like I said, the smell was awful. I will never stay there again. If I could rate this a 0, I would.

    3
    « Average place, good value. »

    I've stayed here twice already and I'll be staying again next week totaling 9 nights. Yes, the reception area is being renovated. It's not a new hotel, but I don't want to call it "dated" yet. +++ Breakfast is good. There is a variety, including warm food, like sausages, eggs and bacon. Lot's of bagels and breads, cereals and yogurt etc. (However... it's located on corner walls and it's not arranged well. For example, the plates and napkins are separated from the utensils by the juices. And other little things that leave you looking.) There is a pool area. I did not use it but I saw lots of people that did. There is a workout room. Convenient location, right by the 401. Tons of restaurants and shopping within walking distance... and lots more if you are willing to drive 5 minutes. Clean and quiet. Staff are really friendly. --- The elevators are slow. Parking lot is tight. I have a 14' cargo trailer and most nights there wasn't room for it. Large vehicles can park on the street nearby or at the Chinese Restaurant next door. Lots of spiders outside. In the corners at the top of entrances and around windows. I hate spiders.

    3
    « Expected much better »

    I have been to many Best Western "Plus" establishments. I didn't feel that it rates a plus status. The hotel is going under renovations at this time in the lobby and I did see that the entire place is getting old and tired. Once the lobby is done I hope attention is also put forth to the entire building. Too many disappointments to list at this time. The breakfast area definately needs attention. It was a mess and I did not feel good grabbing breakfast there. I would recommend either the Cambridge Hotel next to this one or the Hilton on the other side. I have stayed at both of those hotels and do recommend them. Both are cleaner and more modern.

    5
    « Great stay »

    Had an excellent stay at this hotel. Hotel was very clean considering that the hotel was under construction. 1 reason for staying at this hotel was the swimming pool which was nice and very clean. The other reason was they served breakfast. Which as a family of 5 there was something for everyone.

    2
    « reminds a college dorm »

    We stayed here two nights. It is a dated hotel. The reception/check-in area is being renovated right now. Halls are dark and smelly, rooms feature aged furniture and unpleasant/old. The breakfast was OK though. Overall, the hotel resembles college dormitories.

    2
    « Renovations »

    Major renovations were being done at the time of our stay. The reception area was moved to a room with accessibility to the outside, however we were made to walk around the building in order to reach the area where we could enter and find the reception/check-in room. The receptionist was cranky (possibly from the construction?) and not very helpful at all. We wanted to pay for our room from a debit card, but weren't able to do this because they also wanted at $250 deposit for each room (we booked 2 because of large group). There was construction all over the hotel and I felt very inconvenienced as there was confusion all over. I'm hoping that things are finished very soon.

    5
    « Good location »

    Hotel lobby was under construction, but they were still very obliging. Our rooms were very clean and comfortable. Location is good if you've got tickets to the theater which is about 10 minutes away in town. Would definitely stay there again next theater trip.

    4
    « best westen »

    well iam not to good at this lol the stay in the staff where great rooms where clean in comfortable pool was great for the kids all in all a great stay we would stay again we really enjoyed the pool in breafest

  • 2
    « Very poor customer service. »

    We booked in on 13th July for a 7night stay after a transatlantic flight to find that the hotel was undergoing major reconstruction. This wasn't communicated with us in advance. The check in area was in a hotel room. No apology was offered for the appearance of the hotel during check in. Next morning, breakfast was in what was obviously a temporary dining room. That's not a big issue but I do object to having my breakfast on paper plates using plastic knives and forks and paper cups for drinks. When we went to "reception" to complain about all the above and the lack of wifi, again no apology was made and no attempt was made to convince us to stay. As someone who has worked in customer service for many years, I found that very unusual. I certainly wouldn't recommend this hotel.

    4
    « Reasonable hotel in Cambridge »

    Major renovations were a problem during our recent stay, but we have stayed at and enjoyed this hotel in the past, so the rating is more of an average. Breakfast location was moved and hot foods were not available for breakfast. Check in was cramped in a normal room, but staff did their best to compensate. I do think that hotel should have notified us of the renovations at the time of booking.

    2
    « Lack of Customer Service »

    My husband, daughter and I stayed at the Best Western Plus July 15-17. When we first arrived we noticed there was construction going on inside the hotel, which was fine, as check-in was not affected. Our room was on the fourth floor and there was a bad smelll everytime we walked in there during the weekend (we still couldn't identify what it was), but we would get used to it after a while. I noticed that they gave us two washcloths and two handtowels, four towels. I tried to call down to the front desk, but our phone in the room was not working so I had to use my cell phone and go through the automated service. When I told reception that our phone was not working, and that we were missing washcloths, I was told to come down to front desk and pick them up. I have never been to a hotel that would inconvenience a guest like that. I can understand if you forgot something at home and had to ask the hotel to provide you with something..that would be our fault. However when it is the hotel/housekeeping that does not give you the proper items, they should send someone to your room with the items, not inconvenience the guest The one positive was that the beds and pillows were very comfy.

    5
    « Great Family Friendly Hotel »

    Just returned from a 2 night stay with our children. Although the front lobby was under renovations it certainly didn't deter our experience. Our room was spacious with comfortable beds. It was clean and included a fridge and Kuerig coffee maker. I found this helpful when warming up my son's bottles. We enjoyed the pool and jacuzzi. The hotel provides a free breakfast which was ideal with kids. The hotel is easy to find as it is right off the 401. The only complaint was that you couldn't 't turn left when leaving but it was simple to go a 1 min drive down the road and turn around at the gas bar. Highly recommended. We went to the African Lion Safari which was only 25 minutes away. Many restaurants nearby.

    5
    « Excellent stay at a great hotel »

    We have stayed here before, easy access to everything in Cambridge. We were going to the African Lion Safari again and enjoyed this hotel the first time and came back. Would recommend this to anyone. The rooms were very nice, clean and very comfortable beds. Bathrooms were clean and lots of towels as well.

    4
    « Great Hotel »

    Nice rooms and comfortable beds, breakfast is not bad but could have more selections. Free parking and free wifi is a plus, pool is nice. Central location is great for shopping and business. Overall I'd give it 4 stars.

    3
    « Clean and Well-priced »

    Stayed for two nights for a sport tournament. Desk staff were very friendly and helpful. The Lobby was clean and welcoming. Guest rooms were very clean. The morning breakfast area seemed a little small and dated, however, it appears renovations are to commence shortly. Great stay would definitely recommend.

    5
    « Awesome stay »

    This was the perfect hotel. It was clean and comfortable and had a great breakfast. We enjoyed the easy access to the highway as well as it was close to the grocery store, beer store, LCBO, shopping. It's a very convenient hotel. The staff was very friendly and accommodating. One of the nicest places I've stayed.

    4
    « quite gem »

    This quite gem is right beside the 401 and you don't even hear a thing! The rooms are very large. It has a wonderful swimming pool and hot tub. It features a deluxe breakfast with eggs. There are plenty of restaurants close by for eating at.

    5
    « Responsive staff, excellent breakfast spread »

    We chose this hotel because of it's proximity to the Kitchener/Waterloo and Stratford areas -- great accommodations and excellent prices compared to other hotels slightly closer. We were delighted. We were able to switch from a room near the elevator to one further down the hall away from vending machines and the elevators. Very quite. The room was lovely, the bathroom had plenty of room and the tub was easy to get in and out of and with the curved curtain rod felt spacious. The breakfast offering was amazing, including choices of hot eggs, pancakes or waffles, coffee with real cream, bread, bagels and English muffins and fresh fruit. The staff person in charge of the area was very attentive, friendly and helpful to guests and ensured that nothing ran out. The seating area was well lit and papers were also available to read. No evening restaurant on site but we were directed to local restaurants by the front desk staff.

  • 4
    « great people »

    The hotel was fine but the people were incredible, they made the stay everything it could be. I was very pleased with the service it was quite outstanding. The location was great and everything we needed was close by. Breakfast was good and had a wide variety of food items.

    4
    « Best Western Cambridge »

    The people set this facility apart from most of the local hotels, they were excellent and very focused on the customer considering the lower price point for this hotel. the rooms are older but many are being redone and the common facilities have just been updated

    4
    « Business Stay »

    Great place to stay. It was close to everything I needed during my stay. The only thing I would like to see is a restaurant attached to the hotel, this would allow for room service. The breakfast bar however was excellent with a choice of both hot and cold breakfast items. Much better than the usual continental breakfast you get at most hotels.

    5
    « Best Western Hotel »

    We had a very pleasant stay at this Best Western Hotel where the staff were very courteous, helpful and of course very friendly. The room was excellent, the bed very comfortable and overall, a very enjoyable stay. We will stay here again on the next visit to Cambridge.

    5
    « Everything you'd expect »

    A clean, comfortable hotel with all the amenities you'd expect and more. The free breakfast included eggs, sausages, breakfast burritos and machines for making pancakes and waffles. The beds are comfortable and the price was right for the tail-end of a family road trip.

    4
    « Parking lot very dark at night »

    This is a very nice hotel, just south of Hwy 401 on 24, we arrived late in the evening. When I went to park our car I found the parking lot lacking in lighting and very dark in most places. I mentioned this to the desk clerk who said she did not know how dark it was.

    4
    « Convenient Stop Near Hwy »

    The hotel is easy to see from the hwy, no navi needed. The staff was helpful finding a restaurant in the vicinity for sushi. The rooms was perfect for e-mails and later a good nights rest. It is close to the Cambridge business area.

    1
    « Extremely disappointing customer service »

    I have never been spoken to so Rudely by someone in my life. The night clerk at the front desk accused us of lying when we walked in with our small, well behaved dogs. We booked this stay on Expedia as a pet friendly hotel with a pool. Btw pool was closed for renovations. :( When we arrived my friend staying in a separate room from us walked in with her two small dogs. Other guests were talking to her and complimenting her dogs in front of the 1st clerk. So Never thought anything of it. We went out for dinner. When we arrived back at midnight we were yelled at in front of other guests called liars and accused of sneaking our dogs into the rooms. Take in mind the only way in is through the front door. We had no reason to sneak our dogs in. This may have been a misunderstanding and we could have worked it out without us feeling like second class citizens. :(

    4
    « Check different sites for rates »

    We got a nice room at a reasonable rate but spent quite a long time comparing different sites. We found the best rate by booking under BWRewards at the military rate. That was a saving of $40 a night from the price quoted by the hotel when calling. I am hoping that at some time we will see hotels, all hotels, remove the carpets from the floors. I don't recall ever staying in a hotel without having to be careful about where to set luggage etc.

    3
    « Okay Stay »

    I came from Brantford. I asked for a quiet floor away from teams etc. I was put on 5 floor by elevator. All I heard all evening was doors slamming , elevator and people being noisy. My daughter and I couldnt sleep much. My toilet took like 10 minutes to flush. Bathrooms are outdate, shower had mold or mildew,Floor was dirty, couldnt get into pool till 7:30 in evening. children and people splashing, taking water out of hottub, no one would do anything, was very upset with overall trip and stay. when u pay 120 for a night, u deserve to have some peace and quiet

  • 4
    « Best Western Plus - Cambridge, ON »

    Very good experience overall. Courteous staff, well-priced (with CAA discount), well-located, well-maintained, comfortable room, all amenities that I would expect. A bonus was the very good Chinese restaurant next door (China House). I would use this hotel again if in the area.

    3
    « Just Average Room »

    Booked for a business trip. The staff were very friendly and helpful! The rooms are functional and descent. Our room was average, bathroom is tired and needs a Reno. Beds were comfortable but firm, best thing about the bathroom was the shower head. All in all I would stay there again but wouldn't pay over $85 a night. Location is good close to highway and shopping.

    5
    « Enjoyed my time here »

    I was visiting the Kitchener Waterloo area and decided to stay here because it was so convenient to Hwy 401. I found it to be clean and comfortable. I especially found the receptionist to be very helpful when checking in and she took the time to listen to me and match a recommendation for a restaurant with something that I liked. The pool looked great but I didn't have time to try it out. One thing which I found challenging was getting out to leave as you have to make a left and then turn around to get back to the 401. I found breakfast to be just what I expected but as I was staying 2 days would have liked something different on another day.

    3
    « one night stay »

    An average hotel. The room was clean, bed comfortable, but the décor a little dated. Continental breakfast was adequate but go early. On a Sunday morning once it fills there is no place to sit. The hallways on our floor, the third, had an odd odour. The room was not affected by this odour.

    4
    « Great for A Weekend »

    Had booked this for one night and found out we had to stay an extra night with a tournament for our granddaughter. There was a Provincial Volleyball Tournament happening and virtually every hotel in the surrounding 3 cities were booked. Michael (Manager?) bent over backwards to help us and we wound up with the same room for the second night! Great service!! It is the ideal place that provides a perfect stop when you are coming and going!

    4
    « Wonderful Weekend »

    Had planned one night and with Volleyball tournament going later, we asked for extra night. Michael was great in helping us with the extra night as well as not having to change rooms. The staff are very very helpful and while the pool was a bit cool, the fitness room had all the essentials. The breakfast was standard fare ... but the staff ensured that more food was there if it ran low.

    4
    « Family celebration »

    We have family in the area that we visit frequently and we always choose to stay at this Best Western. We always have good service, friendly and helpful staff and there is always a good selection at breakfast. We will continue to stay here when in the area.

    4
    « Good Basic Hotel »

    Reasonably priced good quality hotel convenient for those travelling through Cambridge. Located adjacent to the 401 highway and across the road from a major shopping mall. No noise to speak of from the nearby highway. Quick efficient reception. Standard hotel quality room, clean and well appointed. Small pool adjacent to the lobby. Standard hot and cold DIY self-serve breakfast included in room charge. Downside is that there is no onsite restaurant although there is a Chinese buffet restaurant right next door, a good quality restaurant at the adjacent Cambridge Conference Centre hotel next door and plenty of chain restaurants in the shopping centre across the road.

    5
    « Always the right place »

    No matter what causes us to stay in Cambridge we always choose this Best Western. We've always been treated well. The amenities such as the pool and hot tub are always used. the new paint in the pool area is bright and comforting.

    4
    « Just a getaway »

    We have stayed at this Best Western PLUS in the past. It is very close to shopping and many restaurants. I often stop in this location and visit the Cambridge Golf Shop. And of course the main reason we stay pick this hotel is because we always plan a dinner at the Keg restaurant a very short distance away.

  • 4
    « It worked for us. »

    We stayed 5 nights (long story). Overall we had good nights sleep with internet and free breakfast. They have a cool waffle and pancake machine. The pool was a bit cold for my liking but there was a hot tub. It was a fairly quiet keep to yourself kind of hotel.

    4
    « Good mid-range hotel »

    We stayed 2 nights and were pleased with the rooms and the complimentary breakfast. Breakfast location could be too small when the hotel is full but there was plenty of room when we were there. Rooms are spacious and clean and the rate was good. Location is close to shopping and dining areas but a bit outside of the city center. We did miss a restaurant or bar for evening dining and relaxing.

    5
    « Great Stay! »

    My family stayed 1 night at this hotel before a sports tournament. Staff was great. The rooms were very spacious, clean and comfortable. The breakfast was very good. More choices than what you usually get for a hotel breakfast. Price was very reasonable. Would definitely stay here again and recommend to others.

    3
    « Nice Stay, Cold Pool, Bring Bottled Water »

    We were referred to this hotel from a partner hotel and this pricier one was willing to honour the lower rate. Our check in was fast and friendly and the girl at the counter joked with us and chatted with my girls. The hotel looks very nice and the lobby is modern. Positives: - The room was clean and the bathroom was spotless (with a full sized hair dryer which I appreciated). - First floor has a door to the parking lot for loading/unloading (parking lot can get noisy though). - Keurig machine with coffee and tea (shorter people will have to move it down from the microwave). - Easy to get to, close to amenities, right off the 401 yet I couldn't hear the traffic from where we were. - Decent breakfast with quite a few options (if you stay with this chain a lot it's pretty standard). Negatives: - The gap between our door and its frame meant a constant draft from outside (-11). The large window was drafty too so we had to pull the curtain as far as it would extend and use our luggage to hold it in place. - The water tastes TERRIBLE! From the sink or from the morning breakfast, the water was so gross and made the coffee and tea almost unbearable. - Cold pool and pool deck. Broken sauna. - Empty vending machines (tried the drinks on all 3 levels and all sold out for the options we tried). - Wifi is slow?if you can even connect! I would not recommend this hotel for business travel. - Checkout girl was not very friendly. It was Valentine's Day/Family Day weekend and with two young children the main reason we chose this hotel was for the heated pool (which the partner hotel had called ahead to make sure that the pool was open/working). It was SO cold. Everyone was crammed into the hot tub. There is a sauna but it was locked and judging by the other comments, the sauna and pool issues have been going on for some time. For a pricier hotel I'd expect more.

    4
    « Quick visit »

    Overall the hotel is nice. The pool was cool not heated. The hot tub was huge which was nice but should have been cleaned. The staff were great! My gift card for $25.00 from Best Western was USD so that was great too because it more in CAD dollars!!!

    3
    « One Stop Shop »

    Just a one night sleep over for the wife to do some shopping while I was treated to a hockey game in Toronto. Hotel was fine. No problems. Nice hot breakfast. Convenient location. Did not use the pool or any of the fitness area.

    4
    « Great staff »

    I have tried many hotels. for the price and comfort level i think best western is the best so far. the only problem we ran into is that the pool and hot-tub were under repair during our first visit and during the second visit that pool heater wasn't working the hot tub was way too hot.

    5
    « best way to visit with relatives »

    The hotel was clean, room and bed quite comfortable; the included breakfast had fresh hot eggs and sausage as well as toast, pancakes, waffles, juices, good coffee, and a good selection of hot/cold cereals; exceptional location with good access to major highways/roads and shopping and eating establishments; reasonable value; great staff keeping breakfast items well stocked and provided quick check-in and check-out; cool/cold pool but nice hot tub.

    3
    « Not the Nicest Best Western I've Stayed At »

    First off - I'd like to say that I expected more from a Best Western Plus location. I have stayed at a few over the last year and this location was not nearly as nice. It is a tad dated (which I could overlook) but also somewhat dingy. The bathtub in our room was covered in rust spots. The bed wasn't overly comfortable. The staff were very friendly though and breakfast was put out early (which was appreciated because we had to eat and run!). Like someone else said, convenient location by the highway. Not sure I'd stay here again. Average.

    2
    « Hotel needs some work »

    We visited the weekend of Feb 13/14. We specifically went to the hotel so our kids could enjoy the pool and hot tub for the weekend. I wish I had read the other reviews before we went. The pool was ice cold, hot tub was filthy - my husband actually took pics of the hot tub condition. The pool area itself was freezing. Just sitting in a chair watching my kids swim was painfully cold. There were very few chairs in the pool area, so at times I had to stand to watch my kids swim. Our room was set at the highest heat setting, and was still cold. People in the pool area were also complaining about their rooms and how the heat didn't really "heat". The breakfast was great, however, the breakfast area is in the lobby and was freezing. We ate breakfast with our winter coats on. I pretty much never warmed up our entire stay. I don't think I would stay again, there's lots of hotels with pools and there were just too many "cons". By reading the other reviews, I see that the pool temperature has been a problem for a while and their management has not rectified it. It was a disappointment.

  • 3
    « OK Hotel »

    Stopped over from one night. Hotel is OK. Room was clean and comfortable. Breakfast area is small and somewhat crowded. Some highway noise. Right next to the highway if you are looking for a convenient place to stop for the night.

    5
    « Great Customer Service »

    The room, free breakfast and location were all nice, but the customer service was excellent. Front Desk staff especially Ms. Lantz went above and beyond the call of duty. She even assisted me in doing my laundry. Kudos to the management for hiring staff that makes those who live out of a suitcase feel at home.

    5
    « Success for business »

    As a professional photographer, I stay and work several hotels throughout the year. I keep returning to this hotel, because of it staff, and the room is exactly what I need to work in. The staff always goes out of their way to make my stay very comfortable and successful.

    1
    « Disappointment »

    Our Family stayed there this past Saturday January 30. We were going to Chicopee Tube Park and didn't have to stay in a hotel as it's only an hour away from our home. We wanted to stay at a hotel so our kids could enjoy the pool and we could enjoy the hot tub. The pool was ice cold and the 'hot tub' was barely warm. The foam in the hot tub was brown. A request was made at the front desk to turn up the hot tub temperature. Apparently the repair person does not work weekends and they were aware of the issue. We found this unacceptable especially since most of their business is had on weekends when rates are conveniently higher. However, after reading other reviews I see we were lied to as there was pool temperature issues just one month ago. Perhaps you need a new repairman.....that works around the clock. Just sayin'

    1
    « Never Returning »

    Checking out this morning, and will never stay here again. Pool was ice cold, 'spa' was filthy and less than body temperature, sauna was padlocked and 'under repair'. Front desk staff was surly, lied about the pool problems. To add insult to injury, the coffee urns in the lobby were all empty by 11 PM and unlike any other Best Western I've stayed at, the staff refused to make more.

    5
    « Very good service »

    I always stay with Best Western because they offer a very good service, and of course I was not dissapointed this time. The personnel was very helpful, they have very good facilities and it is located close to many shopping centers and restaurants.

    5
    « Good location »

    This hotel is seconds off the 401 with easy on and off access. The rooms are large and comfortable. Staff is very friendly and helpful. Ample breakfast is included and various dining options within walking distance.

    4
    « Beautiful and comfortable »

    The staff is excellent. I needed a microwave in my room and they brought it up right away. The only bad thing was the beds were very hard. The continental breakfast is very good with lots with lots of choices. Even a pancake maker & waffle maker. We would definitely stay again.

    4
    « Has everything you would need during a hotel stay »

    I stayed at this hotel this past weekend. It was extremely cold outside and I don't know if that effected the temperature inside. I found the lobby, hallways and room cold. The breakfast had lots of options and was well laid out however again I found it very cold and didn't take off my winter coat. The hot tub was the same temperature at the pool and I found that odd. Great location close to everything I needed! A suggestion I would make is that no one asked me how my stay was. I think it's a great idea in the morning at check out to ask how everything was. Gives the opportunity to make suggestions or give praise and makes a person feel that their opinion is wanted.

    3
    « NYE overnight stay »

    Liked to stay first floor, but disappointed with the smoke odor lingering in the hallway. The room where we stayed was close to the rear exit where the people go out for a smoke. The odor can be faintly smelt in the room

  • 4
    « One of the better hotel breakfasts »

    Stayed here for 9 nights. Have a couple complaints but nothing major. First the hotel advertises a heated pool. The pool was indoors however not even close to being heated. They won't tell you this but its basically unusable in the winter months. Only one of the hotels elevators was working. so checking out or going anywhere at busier times was difficult and frustrating. The only other thing that sucked was the fact that they had no bacon with the breakfast they always just had this gross breakfast sausage. Its a great breakfast except for that disgusting sausage. but thats it. Other than those 2 things the hotel is a great hotel. Staff was helpful. I forgot my mouse in the room when i checked out. I phoned the next day and was easily able to retrieve it from the cleaning staff. internet worked great. room was clean. Would stay again.

    4
    « What a hotel should be »

    After staying at a few other hotels in the area and Toronto in the last week (as well as my own place nearby in the basement suite, as am in town to visit), I can tell you, this hotel was like heaven. The room was super clean and smelled fresh. Everything was laid out nicely. The furniture is well appointed and almost new. There's a brand name large TV that works. The bathroom has a granite counter and everything is almost spotless. There are soft towels and soaps. The bed is awesome and pillows pristine, plentiful and soft. The remote has been sanitized and is easy to understand. There's a real iron. It's quiet and not next to a gas station. The staff are courteous. The lobby is nice and the breakfast is decent. The halls and carpets are up to date and very clean. The wifi is free and fast. So, unless the Hilton has a better rate, I recommend you spend the extra $10-20, if required, and stay here. Aside from a few kids running around a little, it's fantastic and where I should've stayed the last week while in the region. There are a lot of substandard hotels around and this one stands out as an example of how it should be done.

    5
    « amazing for the price »

    Easily accessible from Hwy. Great staff. Very clean hotel, rooms. The pool looked very clean. Breakfast was ready, warm and had a really good variety of hot and cold items. Check in and check out was done quickly and friendly. Love staying at this hotel.

    4
    « Comfortable, Great Breakfast, Great Staff »

    Stayed here 1 week and really enjoyed our time.The staff were always helpful, Breakfast was really good, a good selection and I loved the fresh whole fruit. The internet worked (a plus). I would definitely come back

    4
    « A lifesaver - Made us feel at home! »

    My partner and I experienced very dangerous road conditions on December 18th, 2015. After driving 10km in 30 minutes, we decided that the roads were too icy to continue home after visiting my sister in Waterloo and we turned off from highway 401 as soon as possible. The very first spot we stumbled across was this Best Western Plus and, with it nearing midnight, we decided it was in our best interest to stay in town over night and continue driving home (to Peterborough, Ontario) in the morning. We were relieved that there were rooms available when we entered the hotel and not only did we receive a great room at a reasonable price, the front desk was extremely helpful and courteous. We ordered a pizza and they immediately agreed to phone up to us and let us know when the pizza man had arrived, even when I got the name of the pizza place wrong! The room was clean and spacious, and even though we had no bags, we were able to request some small items to get us through the night that were graciously offered at the front desk. We got a great nights sleep in a comfy bed, after watching some cable TV on a flat screen TV! (As University studies, all of these things felt and were amazing to us!) In the morning we enjoyed breakfast with fresh fruit (that wasn't too ripe or under ripe - I had a perfectly yellow banana) with some cereal, and the option to have waffles and eggs. Check out was extremely speedy (under 5 minutes, even with someone in line in front of us) and again, the front desk was very polite, and very knowledgeable. We asked about the road conditions, and she let us know that they had been salted the night before and had improved. We would definitely return again, not only if we are in another pickle, but if we are ever vacationing in the Cambridge area!

    5
    « above and beyond »

    this hotel has great ratings for good reason. It's a clean property, well kept and its distinguishing feature is its staff. They pay attention, and have mastered customer service 101 in spades! You sense their care and attention to detail from the lobby and breakfast room to the guest spaces.

    4
    « Amazing Breakfast! »

    If I return it will definitely be for the amazing complimentary breakfast and the comfy bed. Very good value for the price we paid. The hot tub was an added bonus too, located near the pool. The location is very good too, just off the highway.

    5
    « EXCELLENT EVERYTHING »

    excellent value, location, comfort! great staff - very friendly and efficient great amenities on site fast elevators clean rooms good breakfast offered free parking the bed was very comfortable free wifi location is perfect

    3
    « Great Staff »

    Had some issues in hotel room and staff were very accommodating to attempt to get these addressed. It was raining and my window leaked so there wasn't much they could do but put towels down. The windows and bathroom need to be re-done.

    5
    « Best Western Plus - Cambridge, ON »

    A fabulous stay. We were received by an extremely friendly and helpful Front Desk. The lobby offers a comfortable welcome with access to a hot coffee particularly now that the chillier weather is upon us. I booked a king-bed room, which was nicely appointed with a desk and good lighting to facilitate work. Wi-fi reception in the room was great/fast. The room was spotless with equally detailed cleaning services. Coffee, microwave, good size flat screen TV and complete washroom needs made the stay very comfortable What I was also very impressed with was the Front Desk's evening call to inquire whether all was satisfactory and if we required any other assistance. I have seldom had this level of hospitality concern even in 5-star hotels! The morning hot breakfast lacked little. Indeed, while not a full service style, it was tasty and complete. Access to the 401, restaurants and shopping make this Best Western an ideal stop for either business or pleasure.

  • 2
    « Smelled of Smoke, Forget about your kids swimming,Staff were nice until I mentioned the smell »

    My first review as I hope to prevent other people from making mistake. Not sure if the smoke smell was from years past when you could smoke and it just clinged to walls,or if its coming from the ventilation ,but it was very noticeable. Thought it was just me ,but my kids even commented on it. We ONLY stay at hotels with pools,as its a mini vacation for us and the kids. I should have listened to previous reviews about pool temperature. It is FREEZING. I dont think they have any intentions of fixing it as complaints go back over a year. I thought the past reviews were exaggerated, but they were all right.My kids at least liked the hottub. If these things arent important to you, its not a bad place for the night. I wish I would have spent the $20 more --would have mad all the difference.

    5
    « Overnight After a Wedding »

    Chose this hotel because of its location and amenities. Best Western is consistently very good both in service and accommodation. Did not disappoint even though this was a very short overnight stay because of attending an out of town wedding.

    4
    « Good Location, Great Service, Good Room, but park your car at the front of the Hotel »

    This hotel is very good and is literally one minute off the 401. It is close to many shopping areas and restaurants. Check in was smooth, the staff was friendly and upon arriving at my room, I found it very clean and comfortable. The room has a small microwave, a Keurig coffee maker and a small fridge. Wi Fi was included and the code was provided with the room key. Breakfast was reasonable, cereal, toast, coffee, apple juice, scrambled eggs and sausage was fair of the day. After a good sleep, I awoke to find several people standing in the lobby waiting for the Police as their cars were broken into during the night. I went out to check on mine and found that the cars and pickups that were broken into had no alarm system. This has happened at other hotels that I have stayed at in past and does not reflect a typical stay at this Best Western. I would suggest that if you do not have an alarm on your car, it would be best to park at the front of the building. All in all, it is a good hotel and I would stay here again.

    2
    « paid full price for a broken toilet »

    the hotel is average - not luxury but not terrible. however our toilet was broken. it did not flush at all. when it was reported to the desk staff they just wrote down the room number to fix it later. no apology, no compensation. nothing. we paid full price for a room without a working toilet. zero customer service.

    5
    « Handy to freeway. »

    The staff was friendly and helpful. Although the hotel is freeway close no freeway noise was detectable. The room was clean and comfortable. We were just passing through and found this hotel with our Garmin. We have been, generally, pleased with Best Western Hotels and this one did not disappoint.

    5
    « Good value for the money. »

    This hotel in Canada is in my opinion far superior to Best Westerns in the U.S. The staff were eager to please with giving directions etc. The breakfast was very good with lots of choices and the room had a very good coffee maker.

 

Getting to the hotel ...

All directions
·From: Guelph. Take Highway 401 West and exit at 24 South to the Best Western Plus Cambridge Hotel. ·From: Hamilton/Brantford. Take Highway 403 North exit at 24 North to the Best Western Plus Cambridge Hotel. ·From: Toronto/Toronto Airport. Take Highway 401 West to Highway 24, go south to the Best Western Plus Cambridge Hotel located at the southwest corner of Highway 401 and Highway 24/Hespeler Road/Cambridge. ·From: Windsor/London. Take Highway 401 East to Highway 24, go south to the Best Western Plus Cambridge Hotel.