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Best Western Plus Cambridge Hotel, Cambridge

4.0/5  - basé sur 625 notations.
730 Hespeler Road, N3H 5L8, Cambridge, Canada - See map
Best Western Plus Cambridge Hotel - Our lobby is the perfect spot to relax after a long day of work and travel. The Best Western Plus Cambridge Hotel is ideally located in the center of Cambridge. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

We welcome you to the Best Western Plus Cambridge Hotel, where you will find, our friendly staff, great customer service and many other comforts for an inviting place to stay. Our spacious guest rooms and suites are fully equipped with a refrigerator, free wireless high-speed Internet access and cable television. Other amenities include a complimentary hot buffet breakfast, indoor heated swimming pool and hot tub. We also offer an on-site fitness facility. Business guests will also appreciate the onsite business center and meeting facilities. We are conveniently located at the gateway into the Tri-Cities (Cambridge, Kitchener and Waterloo) at Highway 401 and Highway 24. For our corporate travelers we are minutes away from Toyota, Com Dev, RIM, Aecon, Babcock & Wilcox and the Region of Waterloo International Airport. If you are traveling for pleasure, some of the attractions in our local area include the African Lion Safari, Wings of Paradise, Southworks Factory Outlet Shopping, SmartCentres, Chicopee Ski Hill & Tube Park and Bingemans. If you enjoy the theatre, there are many. . . Galt Little Theatre, Centre in the Square, St. Jacobs Country Playhouse and the Stratford Festival. Canoeing on the Grand River, hiking, running and biking on local trails bring many outdoor enthusiasts to our area too. If you are looking for a relaxing and enjoyable stay in Cambridge, make a reservation at the Best Western Plus Cambridge Hotel!

Best Western Plus

Cambridge Hotel

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 625 guest reviews
NOTE ISSUED
Excellent
263
Very Good
204
Average
98
Poor
39
Terrible
21
REFER TO NOTICE
Business Business
107
Couples Couples
144
Family Family
273
Friends getaway Friends getaway
50
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Some Pluses, Some Minuses"

3
05/11/2018

We stayed at this hotel for the first time despite family commitments being nearby in Guelph, since the Guelph Best Western is no more. This hotel was easy to access exiting the 401. Not as easy to exit the hotel and go north, however. There is an opening in the divided highway to go north, but you take your life in your hands trying to make that left hand turn across many lanes. Staff advised to go south to the light and make a U-turn, but that is risky business too. The foyer and reception area of the hotel was one of the nicest parts, clean, airy, open, with lots of seating and the breakfast area. A very nice touch was the available apples, 24/7 coffee and warm, fresh cookies. We also loved the friendly and efficient check-in with only a small wait behind other clients. Our room had all the appearances of being lovely, and we got what we requested on the online check-in. The room was clean, had a great view... everything we have come to expect from Best Western in travelers' conveniences: coffeemaker, microwave, mini fridge, clock, suitcase rack, great internet and a flat screen TV. An in-room safe would also be nice to have. Great beds - comfortable, clean, good quality bedding... very nice. The bathroom, as well, was clean, had the toiletries we expect, and a good number of towels. We enjoyed the breakfast offerings. Even though they were the usual hot and cold, they were fresh and plentiful, and the breakfast tables were wiped clean as clients left. Appreciated! We loved the pool and hot tub area on the lower level. Lots of clean towels were available. We also saw that there was a workout room with 5 machines, I believe, a great perk for those who have come to expect it. The minuses were things that scream of needing an update. The small table by the window had no electrical outlet near it. That was so inconvenient. There wasn't even a light on the table, but a nearby floor lamp. The overall lighting in the room was poor. When looking for an outlet, we saw the maze of wiring and extensions behind the dresser... perhaps there were extra places to plug things there, but they were certainly not accessible, and did not appear safe. The bathroom fan worked on the light, and it was so loud that it howled and echoed through the small closet. The fan seemed to have no effect on clearing the shower humidity. We normally leave the bathroom light on with the door slightly ajar during the night, but this was impossible because of the noise. If it was a benefit, there was a wide enough crack on the locked and latched main door to offer light from the hallway. In the bathroom, lighting was very poor for makeup or shaving with overhead pot lights that don't shine between you and the mirror. The heating cooling system was a mystery - two separate controls on opposite walls, but no temperature indicators. The fan on the cooling control was even noisier than the bathroom fan, again echoing through the hollow closet. We couldn't sleep with it on; I don't think anyone could. Watching TV with it on would be impossible. Needless to say, the room was very warm by morning. However, it was shocking to see how much humidity had accumulated on the windows and the window ledge. The damage from this over years, was very evident. I suppose that we might be told that we could have complained to management- but these things are not "fixable" with a maintenance visit. We would like to make this our go-to hotel when in the area, but I am a little leery of the "minuses".

"Excellent Stay!"

5
29/10/2018

my husband and I stayed at this location for a Wedding, easy access off the highway, close to local attractions and venue (Cambridge Mill Pavilion). The staff was very friendly and helpful with an earlier check in requirement. Was surprised at how quiet the hotel was, great night sleep and great breakfast the next morning.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Doris H Thank you very much for taking the time to write this wonderful review on our Best Western Plus Cambridge Hotel We are absolutely thrilled to hear that you enjoyed your stay with us! Thank you for the kind words about our staff, we will be sure to pass them on. We look forward to welcoming you back on your next visit to Cambridge. With Hospitality Joanne S Guest Services Manager

"Cambridge stay"

5
27/10/2018

Easy access from the 401, lovely room for a reasonable price. Enjoyed the breakfast and not having to pay for parking. Handy to highway 24 with lots of shopping and places to eat. Would certainly stay here again.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Robert P Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Clean, Comfortable, and friendly staff"

5
24/10/2018

The hotel provides breakfast, clean rooms, comfortable beds and good internet service. The staff is friendly and helpful. The lobby and shared areas are clean. Lots of parking. Great place to stay for business or personal use.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jeffbA6197LS Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. Best regards. Joanne S Guest Services Manager

"GREAT STAY AND WONDERFUL STAFF"

5
15/10/2018

The room was very nice. Pool was clean. had an issue with no hot water and staff was quick to respond and the minor inconvenience was generously compensated. Free breakfast was excellent. Highly recommended.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Chuck715 We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"No bad, but average night's stay."

3
30/09/2018

Stayed at this hotel while visiting the African Lion Safari, which was 15 minutes away. The hotel was clean and staff were just fine, however, we booked our two rooms a couple weeks in advance and when we arrived, they were not near each other, but on different floors. This was a bit of a disappointment. The hot breakfast was OK with powdered eggs, lukewarm sausage, and a fair variety of food. We were not very impressed. The bed was clean and not too bad for as one night stay, comfy for the most part. I suppose we might stay there if we were in town again, but I would be more inclined to find something a little better.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear George H Thank you for sharing this feedback on your recent stay with us via TripAdvisor. I apologize for any inconvenience this incident might have caused. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Sincerely Joanne S Guest Services Manager

"Suitable, but not exceptional"

3
29/09/2018

My partner and I were in town for a wedding, and stayed here as there was a wedding rate of 135/night plus tax, which was reasonable. The hotel common areas are clean and very modern, but the hall ways and the rooms themselves seem a bit dated and tired. The room was clean, comfortable and spacious, however the bathroom needed a better cleaning. Hairs scattered in the shower/tub and some mildew on the shower curtain. Breakfast was typical of other BW, decent enough, but not amazing. The waffle station is the best thing. Staff was friendly, if I needed a room for a night I'd probably stay again.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Atarz1985 Thank you for sharing your experience through a detailed review. We appreciate your compliments and criticism of our hotel services. Guest satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Nonetheless, we are happy that you were satisfied with your stay but wish we'd have done more to make it a memorable one. We are glad you will come back so that we could provide a superior experience. Best regards. Joanne S Guest Services Manager

"Overnight in Cambridge"

5
27/09/2018

We enjoyed our stay. The check in was immediate and the hot cookies were there waiting for us. The pool looked busy at night, but I had the place to myself in the morning. It was great. Tons of towels read and the place was spotless. The rooms are very comfortable and beds were excellent. This hotel actual had organic bath products that I could use on my sensitive skin. This has not happened to me in North America before so... wow. Good job Best Western.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jlroyka Thank you very much for taking the time to write this wonderful review on our Best Western Plus Cambridge Hotel We are absolutely thrilled to hear that you enjoyed your stay with us! Thank you for the kind words, we will be sure to pass them on. We look forward to welcoming you back on your next visit to Cambridge. Best Regards Joanne S Guest Services Manager

"great place"

5
27/09/2018

best western is great. its clean affordable has nice people working here. you will feel at home when here. always better to go with a place where you know you will enjoy and not run into any problems. thanks again

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear outtatowncash Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our staff and that you are happy with out hotel in a whole. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments. Thank you for making our Best Western your choice of hotels and our team looks forward to welcoming you again. Best Regards Joanne S Guest Services Manager

"Bad"

2
24/09/2018

We stayed at this best westren for 2 nights the breakfast was horrible serving the same thing both mornings as i work in a best western i know ours serves different stuff every day this was dissapointing as i am a big breakfast eater. The room service was also bad they did not clean anything they took our garbage and that was it didnt even give us more soap!!!! There was hardly no parking spots left every day!! And the stair way smelled so bad like pee and im pretty sure there was blood on the stair walls it was so nasty!!!!

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jessica B Thank you for taking the time to share your experience with us. It is reviews like yours that allow us to continue improving. I am sincerely sorry that our staff, breakfast and cleanliness did not meet your expectations during your stay. We pride ourselves on excellent service, and I can assure you that the service you received is not indicative of the Best Western Plus standards. I hope you will consider staying with us again - we would love the opportunity to give you the genuine Best Western Plus experience. Sincerely Joanne S Guest Services Manager

"Best Hotel"

5
21/09/2018

This hotel was number one - we have been travelling all month and stayed in 5-6 hotels different hotels and this one rates 100/100 - the employee where overly helpful and kind, one of the employees even went out of her way to make my grand daughters ( she has autism) stay better - they were very friendly- this hotel was extremely clean and even the cleaning lady's were kind , stopping to take a minute to answer any questions my grand daughter had. This hotel will definitely be the one we come back to next year when we return to visit the African Lion Safari again. Thank you for being a great place to call our home away from home.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Nora T I want to thank you for taking the time to post on our TripAdvisor page, it really means a lot to us. It is a great pleasure to have you as our guest. Each and every individual at our hotel tries their best to welcome our guests with open arms and make them feel right at home, I am glad you experienced that. From our Best Western family to yours, we welcome you and your loved ones back anytime and we look forward to your next stay. Warmest Regards Joanne S Guest Services Manager

"Mr George Anthony and Mrs Linda Anthony"

5
21/09/2018

We recently stayed at the Best Western in Cambridge as a stop over from Niagara, The hotel was very clean staff very courteous and friendly assisted us with all our needs, the rooms very spacious and very clean We had full access to the spa weight room and pool the availability for these services was amazing We enjoyed a full breakfast the morning we left We will definitely be back,

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Mr George Anthony and Mrs Linda Anthony I want to thank you for taking the time post your positive feedback! It is great for other traveller`s such as yourself to read reviews such as yours which perfectly describe our hotel & staff. The staff continuously work hard to exceed all guest expectations. I am glad you got a chance to use our amenities and you enjoyed our complimentary breakfast. Overall we hope to see you again. From our Best Western family to yours, we wish you safe & happy travels! Best Regards Joanne S Guest Services Manager

"Best Western Cambridge"

4
20/09/2018

Hotel was comfortable and had a great stay away from home. Breakfast was a great to have downstairs no need to go out and eat. Coffee and water in lobby 24hrs a day which was great. Used the fitness room which was perfect for my workout.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear claudiafalcone4 Thank you for the warm feedback. We are glad you had a pleasant experience during your recent stay at our property. Appreciate all the nice things you wrote about our services, for it's an encouragement for us to carry on the good work. Looking forward for your next visit. Best regards. Joanne S Guest Services Manager

"Nice hotel"

5
19/09/2018

Stayed in a queen suite on the fifth floor. Clean room and a very comfortable bed. Great front desk staff helped us get a room for an early check in. Good location with easy on/off to the 401. Lots of shops and restaurants close. I recommend this hotel and will stay there again when in the area.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear JeanTheArtistCanada Thank you for your robust support for the Best Western chain and particularly for praising our services, room cleanliness and comforts. You are most welcome to stay with us anytime and we guarantee that you'll be looked after with care. Once again thank you for your continued loyalty to our brand and we hope to see you again very soon. Warm Regards Joanne S Guest Services Manager

"very good review"

5
18/09/2018

I really like Best Western because they are always clean and they have a pool indoors and hot tub. I hhave never had a problem and when we do go away I pick Best Western because I love to swim and the breakfast was good as well.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jcthibeault Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Don't even bother"

1
15/09/2018

Booked one night in a 2 queen room and was given a room with just one double bed and an absolutely disgusting and uncomfortable pull out couch. The wall paper was falling off the walls, the bathroom door barely closed due to water damage that was never repaired. The bathtub was stained and dirty. The room itself stunk of mildew and stale cigarettes. After complaining to the front desk staff I was told this was the best room available! I obviously couldn't let my young family stay in these conditions and my husband had to spend over an hour on the phone at 11pm with the third party booking I had used to get us transferred to a different hotel. Horrible experience overall but at least the next hotel was clean and had 2 beds.

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear strawberries4life Thank you for taking the time to share your feedback from your recent stay at our hotel. I would like to apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that you that your experience is not indicative of the level of quality we are known to provide. I have shared your comments with our housekeeping supervisor and our maintenance Manager, a follow up and investigation has begun in an effort to rectify these deficiencies as soon as possible. I would be delighted to discuss your concerns further as well as have the opportunity to regain your loyalty. Please contact me, at your convenience, my email is [email protected] or you can call me directly at the hotel at 519-623-4600 ext 7102 We do hope that this experience will not deter you from staying with us again in the future and I hope and look forward to speaking with you soon. Sincerely Joanne S Guest Services Manager

"My Anniversary getaway"

5
11/09/2018

For our 8th wedding anniversary we stayed in Cambridge, Ontario at the Best WesternThe staff was incredible !! Absolutely no complaints We had the King suite which I found a little small but it was a beautiful room to say the least I just wish hotels would accommodate to their smoking guests and not just their non smoking

JoanneS3278, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Tammy F We are pleased to learn that your discovery had resulted in your having a quality stay at our property. Thank you for sharing your experience and we will continue to endeavor to provide valued care to our guests. Looking forward to your return. Best regards. Joanne S Guest Services Manager

"Had A Great Stay Staff Was Wonderful"

4
09/09/2018

We stayed for five nights and had a wonderful time. The check in and check out went very well. The room was nice and clean and lots of room. We had a nice breakfast every morning they had eggs, bacon, waffles, yogurt and many good things to add to it, toast, bagels, and crumpets and a few other items. Sandi who was in charge of the breakfast area was so nice and kept everything full and organized. You felt like she had invited you to her own kitchen for breakfast. We did not use the pool but the people travelling with us did and they loved it. So many times all of us that were travelling together met in the breakfast area at night for the free tea and coffee we even ordered a pizza in and had it in the breakfast area. When I was booking the hotel by phone I had a very nice lady named Sara help me get everything I needed. She even introduced herself to me when we were there and said if we needed anything to let her know. The manager was also very nice and always making sure that everyone is happy. We will stay here for sure when we go back to Cambridge.

"Friendly Staff, good stay"

5
03/09/2018

Nice family friendly hotel. The kids had a great time in the pool....very friendly staff and a decent continental breakfast was included. Beds were comfortable and rooms were clean. For a family stay, all our needs were met here.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear sherria442018 Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, and that you found our staff friendly, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Wouldn't Stay Again"

2
03/09/2018

We stayed for one night, Labour Day weekend, 2018. Check in was incredibly efficient - we had arrived mid-evening, so there was no line up and I'd say it took no more than 2 minutes to check in. I found the staff at this hotel friendly and professional. The rooms were spacious and fairly up-to-date. It could have been a great stay except for a couple of key things. First, and most importantly, it wasn't very clean. There were quite a number of hairs on the bathroom floor when we arrived (which is a real dealbreaker for me), and the chair in our room was stained. The hallways had a bit of a funky smell. Elevators were a bit grungy, etc. It's hard to feel comfortable in a hotel room when you question the cleanliness. Internet was spotty - if I was staying on business, that might be a problem. Breakfast was just OK. For the price we paid for this stay, I had expected more from this hotel. My husband and I both agreed that it's not a place we'd return.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear BucketListXprt Thank you for taking the time to share your feedback from your recent stay at the hotel. I would like to apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that you that your experience is not indicative of the level of quality we are known to provide. I have shared your comments with our housekeeping supervisor. Regarding the wifi we have recently upgraded our internet to fiber and are currently in the process of doubling the number of access points in the hotel to better suite our guests needs. We do hope that this experience will not deter you from staying with us again in the future, we would love the opportunity to give you the genuine Best Western Plus experience. If you would like to discuss this matter further please contact me directly at the hotel 519-623-4600 extension 7102. Sincerely Joanne S Guest Services Manager

"Great Stay"

5
30/08/2018

We booked the African Lion Safari package and had our grandchildren with us. It was a good value and was ready in an envelope for quick pickup. Also a 15% Boston Pizza coupon which was nice. Pool and hot tub area was very clean and inviting. Breakfast was well done. We would stay again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear joeandpeggy Thank you for the positive feedback of your short but otherwise pleasant stay. We very much appreciate the concise narration of your experience highlighting the best of services that we have to offer. This is indeed a shot-in-the-arm to carry-on our hard work. We look forward to you coming back to see us again. Joanne S Guest Services Manager

"Great breakfast options included"

4
30/08/2018

We were able to use points to get a mini-suite with queen bed. Breakfast options were extensive and warm. They were able to provide playpen for my toddler to sleep in for night. Halls were quiet. Convenient location, just off the highway.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Gloria R Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Conference Stay"

5
27/08/2018

Needed a hotel for an overnight conference event. This hotel is close to the 401 as well as lots of dining/shopping options. The lobby and room has been updated recently and was clean and modern. I stayed in a king suite which had lots of windows and separate bedroom. Didn't get a chance to use the pool/fitness area, but will on my next stay. Complimentary breakfast is always a bonus. No complaints.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear smoro1969 Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Great customer service!"

5
27/08/2018

Great family hotel- staff were super-friendly at front desk. We left our toddler twins' pillows behind- they had them bagged and tagged before I even called and it was no hassle to get them shipped to us. Breakfast had lots of options and room was clean and bed comfy. Very close to African Lion Safari - would stay again based on the awesome staff alone! Thank you to the team at BW Plus Cambridge.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Natalie B Thank you for your wonderful review about our Best Western Plus Hotel. We are so happy to hear about your experience with our staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western your choice of hotels, from our Best Western family to yours, we welcome you back with open arms! Warm Regards Joanne S Guest Services Manager

"Almost a 5"

4
25/08/2018

This was the 14th hotel of our road trip. The room was clean & spacious.. It had a small fridge (no freezer section), microwave, coffee maker, iron & board, hair dryer. Bed was comfortable. The facility had a pool, fitness room, & laundry -- none of which I used. Breakfast included waffles, cereal, oatmeal, yogurt, pastries, eggs, bacon, sausage. It was the most complete breakfast of any on the trip so far. Both mornings there were a lot of people in the breakfast room. The only issue we had was that the Wi-Fi wasn't very good. And for some reason, at times we had no cell service here either. That's the 1st time this has happened on this trip.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear mickyrouten Thank you for taking the time to place this excellent review about our Best Western Plus. We are so happy you had a great stay with us, enjoyed our breakfast and found our rooms comfortable, we have recently upgraded our internet to fiber and are currently in the process of doubling the number of access points in the hotel to better suite our guests needs. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S

"Excellent stay!"

5
22/08/2018

Our family of 5 stayed for 2 nights for a mini end of the summer trip. We originally booked a double room but asked if we could upgrade to a suite... the front desk was very accommodating. Check in was quick, our room was spacious and clean. The queen bed was comfortable, the pullout was typical and my kids had no problem sleeping on it.The pool and hot tub were excellent! Clean and well heated. Plenty of towels and a sitting area with a fire place and tv. After our day at African lions safari we returned to homemade cookies in the lobby, and the were delicious! Theres all day coffee and citrus water in the lobby as well.What really sold us was the complimentary breakfast. Everything was fresh, with a variety of eggs, waffle maker, breads, muffins, sausage, bacon yougurt bar and juices. We were all full before heading out for our day!You can beat the location, walking distance to restaurants, shopping and a 2 minute drive to the 401.We will be switching to the Best Western Motels for our future trips

"Great weekend!"

4
21/08/2018

We were in town for my brother's wedding and required a hotel stay. Stayed for 2 nights and wish I had more time to enjoy the amenities (pool and fitness centre). The recent renovations are apparent as the hotel has a modern updated but comfortable feel . My only issue with the complimentary breakfast was the yogurt machine. I prefer more options ie flavors etc and there was no nutritional information available for the selections or labels for the hot items . Overall great experience and would stay again!

"Great place to stay"

4
20/08/2018

Great comfortable couple of daysRoom was great, right outside the elevator but real quietAir conditioning worked well so the room was comfortable for sleepingLadies at the front desk were rel helpful with directions to where we were going

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear cjm19582018 We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. We hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Decent Stay"

3
20/08/2018

Overall a comfortable room, with average amenities. The staff was excellent. My room only contained one outlet by the door, but that seemed unique between myself and the two other people I was travelling with (both their rooms had multiple outlets).

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear RCFarrell Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best Regards Joanne S Guest Services Manager

"Online error made great"

5
12/08/2018

We booked online and after numerous calls to the online number we thought it had been fixed, only to find when we arrived we were short 1 room and tickets to safari the clerk and manager fixed it all and we had a wonderful ti.e

"Best place by far."

5
12/08/2018

I stay across the country for work and always am treated like family here. The staff is friendly and will do anything they can to help. Always love staying here. I usually show up last minute and they always make something available for me.great to visit such a clean and great place to stay.

"Favourite place"

5
08/08/2018

Located right off Hwy 401. I stay here several times a year, often for multiplie nights. It's by far my favourite hotel. Room is always a perfect temperature and rooms are immaculately clean. Plenty of pillows and the most comfortable mattress imaginable. Staff are awesome, friendly and willing to help any way needed. Quick check in. Hot buffet breakfast included with stay and available usually before 6:30 but if you need to leave before it's available, they always have "to go" bags ready at the front desk. Fresh baked cookies are always available in the lobby along with coffee etc. Small market in the lobby for purchasing microwaveable meals, cold drinks and snacks. Several restaurants nearby for dining out or getting delivery. Washer and dryer available should you want to do your laundry, What more could you ask for from a hotel?

"Inexpensive and Central Location"

3
08/08/2018

With the CAA discount, a night cost me just over $100. Exterior and lobby look great but room (especially bathroom) seem a little dated. Table (no desk) and plug in on wall was slightly inconvenient for computer hookup. That said, the staff was super friendly and the continental breakfast adequate. Can't beat the value if you're just looking for a night's accommodation.

"Home away from home"

5
04/08/2018

I can't say enough about the quality of service and hospitality of all the staff. They all address me by name upon arrival, despite only staying occasionall when in town. I feel so much at home. The rooms are always extremely clean and bright, making each room inviting to relax and enjoy a quiet evening. I would highly recommend staying at the Best Western, reasonably priced, clean and superb service.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear lyonmary4 I want to thank you for taking the time to post on our TripAdvisor page, it really means a lot to us. It is great to have you back as a loyal guest to our brand and our hotel in specific. Each and every individual at our hotel tries their best to welcome our guests with open arms and make them feel right at home, I am glad you experience that. We are so happy you had a great stay with us. Thank you for making our Best Western Plus Cambridge Hotel your choice of hotels and our team looks forward to welcoming you back. With Hospitality Joanne S Guest Services Manager

"Nice Stay"

4
31/07/2018

We just stayed 2 nights here for a wedding in Kitchener. For the most part this hotel served the purpose we needed. The staff was friendly, check in and out was easy, rooms were clean. We were 4 adults in a 2 queen room. It was very small. Our room was located in a corner which probably was the reason it was smaller. Other family members were down a hallway and had much bigger rooms. Especially the bathroom. We had a tiny one. I ended up getting ready in another room. It would have been fine for 2 people but 4 was very crowded. The beds and pillows were very comfortable. The shower was not the best. The water was not that strong. No safe in the room which I would have liked. There was an iron and ironing board and a hair dryer. The lighting was terrible. One lamp at the desk and one between the beds but they had those horrible energy saving bulbs that don't give off any light. One of our other rooms had lamps with plugs in them, ours did not and it was hard to find an outlet to use without having to move some furniture. It would also be nice to have had a USB port somewhere as well. The complimentary breakfast was very good. Waffles, eggs, sausages, yogurt, pastries, breads. There is an indoor pool and hot tub but I did not use them. They looked good. Overall it was very good, just a few minor issues but nothing to stop me from staying here again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Witz17 Thank you for the detailed review. It's nice to be appreciated for all the hard work we do behind the scenes to make our valuable guests happy and content at all times. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. With Hospitality Joanne S Guest Services Manager

"Needs updates."

3
30/07/2018

I will start with the positive, the taff were very friendly and helpful. Check in and out were seamless. The bad. The first room we were put in had a horrible wallpaper job under the window and upon closer inspection I realized it was all lifted away from the wall and there was black mould underneath. The tub was dirty and didn't drain with the shower on. The staff switched our room right away and said they were going to deal with the issue, I hope they actually do. The second room was better. The tub in there was also dirty but it at least drained.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear christineb132018 Thank you for the nice words relating the experiences with our front desk staff - it's a great motivation for us. However on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to ensure a better experience for guests in the future. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Comfortable Stay"

4
30/07/2018

Conveniently located hotel. Clean and comfortable. Bed was very comfortable. Internet was fast and the TV had a lot of stations to choose from. The plumbing in our room was very slow - water accumulated in the tub when showering. Full sit-down breakfast available (we didn't take time for breakfast there). All things considered it was a good stay. Would stay there again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear lpadgett45 Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"BED BUGS IN ROOM 605 JULY 22 2018"

1
29/07/2018

My stay was supposed to be a vacation with my kids for 4 nights. On our very first night as I was laying in bed I felt something crawling on my arm and of course slapped at it and to my surprise saw the

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear c022224 Thank you for sharing feedback on your experience. While it does not excuse our lapses in service and quality these issues are in no way reflective of the quality we are accustomed to providing. I am aware that our General Manager Mr. Regan has been in contact with you to discuss your poor experience and he once again would like to extend his most sincere apologies. I would also like to apologize for your feeling of disappointment with your visit and hope that you will return and give us a second chance to provide you with the exceptional service we are known to provide. Sincerely Joanne S Guest Services Manager

"Great place to stay!"

5
20/07/2018

Our room was extremely clean. The beds were very comfortable and the room looked newly redecorated. The linen and towels were clean, and we were given a lot of towels :) The staff was very friendly with check in and check out and were very welcoming. The breakfast had a good selection of items. From eggs, sausage, toast, fresh fruit, and a waffle maker. There was 24 hour coffee/tea which was a really nice touch. The pool was clean as well as the hot tub. One added amenity was a fire place and TV in the pool area near the hot tub. It was really nice to relax there while watching the kids in the pool. Overall, we had a great stay and would definitely stay here again!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Kathy C Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed our breakfast buffet and amenities such as our pool and fitness center. We are glad you found our team friendly and we look forward to having you stay with us again on your next visit to Cambridge. Best Regards Joanne S Guest Services Manager

"Not the best option in town"

3
14/07/2018

Hotel is in need of updates. I needed to move the bed in order to plug my phone in and have it bedside. At a minimum, bedside should have lamps with additional plug in and possibly even USB. AC blows cold right onto bed - temperature needs to be more ambient. Breakfast is included, but sausages were barely warm all four mornings and eggs were more crumbled than scrambled. No fresh fruit was offered and no breakfast potatoes.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Thank you for posting the review. I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. A lapse on our part has cost us an opportunity to impress a valuable guest about our great property. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely Joanne S Guest Services Manager

"Fun Weekend"

5
09/07/2018

Four ladies stayed here for two nights as we were in a Provincial cribbage tournament at the Legion in Hespeler. Breakfast was awesome; a bit crowded the first morning. Staff were very accommodating. We had a suite with a pull-out couch and the room was huge. This was the second hotel I've stayed at with laminate flooring instead of carpeting; so, it was much easier for the staff to keep clean. At first, we thought we liked the carpeting better; but when we thought of the cleanliness, we changed our mind. Everything worked as it should have. Would definitely stay here again if I were needing a room in the area. I like a soft pillow and the lady at the front desk accommodated me with a smile. The first person up usually went down and brought coffee/tea for the rest - the girl in the breakfast room provided a tray. How nice.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear CanadianHellie We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"2 night stay"

5
08/07/2018

We took our two daughters here for two nights. Booked the African lion safari package. Upon arrival the girls were allowed to pick a toy which made their day! Room was clean, had a mini fridge, Keurig coffee maker and a microwave. The location is excellent right off the 401 and close to a Walmart and plenty of dinner options. Pool was clean, cold! But clean! Hot tub was good as well. Breakfast was fine.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear JMcAuley17 Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. Best regards. Joanne S Guest Services Manager

"MC"

5
22/06/2018

This hotel has the friendliest, most helpful staff and the best service! Michael, the General Manager goes above and beyond to ensure everything is as it should be, guests have everything they need and are enjoying their stay. Our room was nicely decorated, and kept spotlessly clean. The breakfast was delicious with an impressive selection of hot and cold options. Coffee was available in the lobby at all times and a plate of homemade cookies replenished daily. Definitely exceeded our expectations!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear eema51 Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular our General Manager Michael for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Warm Wishes Joanne S Guest Services Manager

"Great staff"

4
18/06/2018

We stayed here for two nights to visit family . We had a family emergency and had to miss our first night of 3 we had booked . Tried to cancel online in a hurry , couldn't . When we explained our situation , the manager was willing to remove the charge for the lost night. We needed that kindness at that moment . The other staff was friendly, polite and very efficient . The hotel is close to 401 , and many shops , and restaurants , and points of interest . There is ample parking , the hotel exterior is very clean . The lobby is clean and well maintained . The pool is very nice . There is a hot tub available . Our room was very clean , well appointed . The internet is fast and works well with no stoppages on our visit . The breakfast area was very busy and noisy when we were there because of a baseball tournament and we did have some noise in the morning , no fault of the hotel but of the adults with the teams . We had a great stay and will stay here again when in the area .

"GOOD HOTEL WITH A SERIOUS PROBLEM"

3
27/05/2018

This hotel was our staging point for a wedding. My wife and I, along with several other wedding guests, stayed there for two days. This hotel is very close to the 401 and is very well located to most Cambridge points of interest. It has a clean exterior and ample parking. There are a number of restaurants close by. The lobby was clean, and the staff were helpful. Our room was clean and well equipped except for the lack of a microwave. There were insufficient power outlets in the room, unfortunately. Internet was fast The big problem here was the totally inadequate size of the breakfast room. With an advertised included breakfast, there needs to be proper capacity to serve guests in a reasonable, timely manner. This was not the case. The room was FAR too small!! When we checked in, I was very surprised by the size of the room, and commented to my wife that breakfast would be a problem. Saturday we arrived with three friends who were staying in the hotel, we were all confronted with a mob of people, no available space and no access to food, period. Sunday was no better. We ended up going to the local Tim Horton's instead. Based on my travel experience, this is a rare problem, but highly annoying and completely avoidable. I cannot fault the staff, since they can only work with what they are given. Management has completely dropped the ball here. Given the proximity of other good hotels within 200 metres of this one, I would hesitate to stay here again without a serious breakfast room overhaul!!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear gmdalberta Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards, Joanne Steenkamp Guest Services Manager

"Comfortable beds clean and good breakfast"

5
13/05/2018

Bed was comfortable great shower head. Good options at breakfast including fruit waffles bagels bread non-dairy creamer and others. Staff were professional with speedy check in and out. Room was quiet despite 401 being close by.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Derek L Thank you for the positive feedback. We do appreciate all the kind words describing your great experience. We take pride in taking care of our guests at all times. Once again, thank you for trusting our services and values and look forward to your next visit. With Gratitude Joanne Steenkamp Guest Services Manager

"Overnight stay"

3
13/05/2018

Had a one night stay. The hotel overall was satisfactory , we were disappointed the vending machine on our floor didn't have much in it. We were also unhappy with the large group of people staying on our floor. They kept us up at night with loud talking and doors slamming.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Liz C On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards Joanne Steenkamp Guest Services Manager

"Great Sleep - Great Value"

5
06/05/2018

Very clean rooms and nice comfortable beds with many pillows! The pool and hot tub provided a wonderful retreat. The fitness center is well-equipped. The hot breakfast is delicious--plenty of items to choose from!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Janet B Thank you for taking the time to review your most recent stay at the Best Western Plus Cambridge Hotel. We are delighted that you had an enjoyable stay with us and hope to have the pleasure of hosting you again in the future. Thank you again for your feedback. Best Regards Joanne Steenkamp Guest Services Manager

"Not worth the money"

2
30/04/2018

We got there before check in time and rooms were not ready. That was no problem so we waited. A whole line of people started coming in and the vast majority of them got a room. We started to get annoyed so the staff said she was going to switch us into a room that was ready but she never did. She just kept waiting on others. Finally got back in line AGAIN and by that time our room was ready but this full half hour late after check in. My sons were very much looking forward to the pool and hot tub but the pool was cold and the hot tub was closed. They were cold from the pool so they went to have hot showers and got their towels very wet. We went to the desk to ask for more towels and were told they would bring them up to our room. The towels never arrived. On top of this the internet was terrible, we could barely watch a specific event on our laptops that we really wanted to see. Overall, a very disappointing stay.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear maryvV4267GC Thank you for taking the time to share your feedback with us in regards to your recent stay at the Best Western Plus Cambridge Hotel. I would like to apologize on behalf of our team here as we have unfortunately fallen short of your expectations throughout your stay with us. Our goal is always to provide each and every one of our guests with exceptional service. At Best Western we strive every day to provide a superior customer experience. We hope that your future experiences be more positive in context and pledge to revisit our priorities. We have shared your comments with our leadership team for review. Thank you again for your time and we hope to have the opportunity to welcome you back in the future. Sincerely Joanne S Guest Services Manager

"Convenient Location"

5
30/04/2018

Clean and tidy hotel with a generous space in the corner suite. Very comfortable for business visit. Parking is a little tight in the back, breakfast buffet has waffles and fresh juice. Staff were friendly at check-in and checkout. I didn't use the pool, but it looked very inviting.

"great hotel"

5
23/04/2018

wonderful experience, room clean, lobby spacious, pool view from lobby great, elevator quickly got me to and from room. breakfast meal could have been more options, I would have liked to see sausage patties, not just sausage links.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear williamdelano Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon Best Regards Joanne S Guest Services Manager

"A pleasant,freindly stay"

4
21/04/2018

I took my Mother to the Cambridge Best Western Plus Because the basement in her house flooded. It took 2 Months to get the house ready to move back in. During that time the manager, front desk and cleaning staff were all very accommodating and friendly. I would recommend this hotel to anyone who needs a friendly, clean and convenient hotel to rest their weary head.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear gbatchelar2015 We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Avoid"

1
16/04/2018

Hotel shares address so missed turn to entrance. There is not signage directing you to front door. Driveway to hotel is on a boulevard, so you can not turn right towards Hwy 401. Hotel room not cleaned well. Breakfast was edible. Internet was terrible.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear ashleymillham Thank you for posting the review. I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. A lapse on our part has cost us an opportunity to impress a valuable guest about our great property. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards Joanne S Guest Services Manager

"Customer Service"

5
15/04/2018

We had an overall wonderful stay at the Best Western Cambridge. We were there for a sporting event. The hotel provided us with a private hall so that all team members could gather for a get together....at no charge. Diane, front desk, made our stay that much more enjoyable with her pleasant personality and easy going demeanor. A wonderful hotel...we will be back

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Karen S Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Diana for the quality of service she provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Sincerely Joanne S Guest Services Manager

"Wifi???"

3
11/04/2018

It was a 45 min wait to get my room because it wasn't cleaned yet when I got there at 3pm. WIFI didn't work which is a problem when you are preparing for a tech conference. No towels in the pool area is odd.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear vivianmyre I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Great place to stay before a trip"

4
24/03/2018

We made arrangements to stay at this hotel for one night. Flying out early it was a pretty good location for us. The lobby is very nice, decent snack bar, for any little thing you might like to munch on or even a frozen meal. Free coffee tea in the lobby 24 hours, apples, to munch on. Check in was smooth and efficient. The room was fairly nice, good firm bed, with no noise from the other guests to speak of. We went out for dinner, which I will review another day, but there is lots in the area to keep you amused, shopping dining, just a fairly busy area. Upon returning after dinner, the smell of the most delicious cookies waffled in the front lobby. Yes they baked cookies for us and were put out for all to enjoy. Best cookies ever. Nice touch. I should mention they allowed us to park there for a week while we were away, and told us to park up front so they could keep an eye on our car. Nice, really nice. All and all just a great stay, first time at a Best Western, good impressions all the way around. I did read another traveller say about the pool and they should have a 9 oclock adult swim and I agree .

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Deb1956_15 We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Warm Regards Joanne S Guest Services Manager

"Saturday night stay "

2
11/03/2018

Decent hotel. Very nice lobby. Nice rooms. Decent price. Good parking. .. our issues. 1). Pool & hot tub is open until 11pm. We went and were excited & looking forward to it .. relaxing. After 9pm it should be Adults only. It was full of loud screaming kids. At 10pm!!? ... 2) the lights over the hot tub are super bright. Making relaxing not possible. ... 3) issues get pool towels. Had to go up & down the stairs a couple times to the front desk to get some. .. 4). Relaxing & sleeping in room ... wasn't the possible. People were slamming their doors all night. From 4am until 4:45 I counted 11 times. (Loud ! Might as well be your own door). All through the night, woke to people running, talking, vacuuming, etc .. got no sleep. Doors need to be adjusted not too slam & better hall acoustics. .. I hated it !! The front desk said I'd get points !! “Big deal”. I'd rather stay in motel from now on with no halls !!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Shawn N I would like to apologize for not exceeding your expectations. At Best Western Plus we strive every day to provide a superior customer experience. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Sincerely Joanne S Guest Services Manager

"It was alright "

3
11/03/2018

It was just, alright. There wasn't anything that was completely terrible but it wasn't anything that is really great either. It's hard to come across a good hotel in the waterloo region. The bed is average comfy, a little firm for my liking but you can't please everyone when it comes to that aspect. The sheets can do for replacement as I find they have pilled a little and become scratchy. The air unit sounds like a 747 jet engine and the bathroom taps and faucets were scummy. It wouldn't hurt for them to be cleaned with a little CLR or at least be wiped further than the top edge of things. The sides matter too, guys. There was also calcium build up on the sides of the tub as if it hadn't been cleaned out with a cleaner or anything. Overall, I will stay again only because it's clean for the most part and one of the better hotels around here.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jill I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Excellent value and location"

5
04/03/2018

We had a one night stay but will go back for sure The hotel was in walking distance to a great mall and right across the street from many great outlets and restaurants.it had a good pool and great free breakfast

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear granny2009 We are pleased to learn that your discovery had resulted in your having a quality stay at our property. Thank you for sharing your experience and we will continue to endeavor to provide valued care to our guests. Looking forward to your return. Best regards. Joanne S Guest Services Manager

"Home away from home "

5
22/02/2018

I stay here regularly. The staff are always happy to see all of the guests, and it's easy to see why this place is always busy. The accommodations are quite comfy, and always impeccably clean. Standard breakfast offered every morning. Just an all around great place to stay. Great location also, lots of shopping and restaurants within walking distance also.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Mike H Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"Family Day"

5
19/02/2018

We had a great time! We are from Cambridge but wanted a night away with a pool for our family and cousins. We had a great time swimming, ordered pizza from a local place and ate in the lobby as a family at the wonderful dining area they have that is available to everyone to use. In the morning we enjoyed a Fabulous breakfast for free and there was a great selection of Eggs, cereal, juice as well as a waffle maker, and lots of breads and jams! Then we went for a last min swim before our long 10 minute drive home! We will be back! Our kids had soooo much fun!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jessica M Thank you so much for your feedback about our Best Western Plus Cambridge Hotel. We are pleased to hear that you enjoyed your stay, our breakfast buffet and amenities such as our pool and breakfast area. We are glad you and you family could connect and we look forward to having you stay with us again. Best Regards Joanne S Guest Services Manager

"Perfect for our team"

5
14/02/2018

Stayed here for one night with my son's basketball team. The hotel was perfect for this kind of stay. Clean, spacious rooms and washrooms, nice pool for the kids to play, very well located, and the best was the included breakfast which was self-serve so we didn't have to wait. Breakfast included: eggs, toast, breakfast sausages, waffles, oatmeal, bagels, cereal, fruit, coffee, juice... perfect! Staff was friendly and helpful. Will definitely come back.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Maria B Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Warm regards. Joanne S Guest Services Manager

"Staff Who Care"

4
30/01/2018

As a large extended family we gathered to celebrate the life of our mother/grandmother/great grandmother. We were given the funeral rate and were granted our several requests. We especially appreciated the hotel giving us a large meeting room for a meal and evening gathering. Lots of funeral planning and sharing of memories happened there. Thank You!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear dorothyg568 Our team is very sorry for your families loss. We are overwhelmed by your outspoken review and wish to thank you for promoting our hotel. It is our pleasure to take care of our valued guests and keep them happy and content at all times. We look forward to welcoming you back in the future under better circumstances. Sincerely The Best Western Team

"Great Stay"

5
28/01/2018

Front desk staff were really friendly and helpful. We had an issue with our first room but they happily switched us to a new room. Everything was clean, rooms were nice and the bed was decent. I would stay here again :)

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Katie G Thank you for your feedback. I apologize for your unpleasant experience regarding your first room. At Best Western we strive every day to provide a superior customer experience and we are happy that we were able to do that for you at least for the rest of your stay. We look forward to welcoming you again. Sincerely Joanne S Guest Services Manager

"Great service, great rooms and breakfast"

5
08/01/2018

Front desk service was great. Rooms were nice and clean. Nice pools for the kids. Our team was given a banquet room to use for our pot luck dinner and to give the parents a place to hang out without asking for one and no charge! It was a huge benefit to have for the weekend.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Stacey A Thank you for your wonderful review about our Best Western Plus Cambridge Hotel. We are so happy to hear about your experience with our front desk staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western Plus your choice of hotels and our team looks forward to welcoming you again really soon. With Hospitality Joanne S Guest Services Manager

"Awesome !!"

5
08/01/2018

So clean, nice staff, went out of their way to accomadatebus and let us leave our car there after checkout for a few hours. The breakfast is an actual breakfast with make your own waffles, eggs, sausage. Employee is always cleaning, topping it up and helping you. 24 hr a day free coffee and tea.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear H8704JUrobinc Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Warm regards. Joanne S Guest Services Manager

"Family trip"

5
05/01/2018

Great hotel, our preferred location when we come to Cambridge. The cookies in the lobby are a nice touch. The breakfast was excellent, one of the best we have seen. Very Family friendly. Staff are well informed about the area and were able to direct us to local attractions and services.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 974juanitah Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. With Hospitality Joanne S Guest Services Manager

"Amazing hotel!"

5
05/01/2018

Rooms are clean and quiet. Breakfast is included - good choice and well stocked. Pool and hot tub are very clean and air is heated - so very enjoyable! Free cookies and tea/coffee in the lobby available always. Great experience! It shows that people taking care of this hotel care!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Olga N I am so pleased to hear that you loved your stay with us, and that you found the service to be professional and outstanding. We can't wait to welcome you and your family back to the hotel for another wonderful visit! Best Regards Joanne S Guest Services Manager

"Performance Review"

4
03/01/2018

Hi speed internet connection was below standard. The rest of the amenities and service were very good to excellent. Location is convenient. Breakfast was substantial. Fortunately, the halls were quiet allowing for an undisturbed sleep.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear George O Thank you for your review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Warm Regards Joanne S Guest Services Manager

"Great team or group hotel"

5
03/01/2018

Our hockey team was here for 2 nights and were given a place to gather to not disrupt other guests. It was great. You can't beat the location Shopping, and food everywhere. There are many arena's in the area as well even in the mall.

"R & R"

4
31/12/2017

This stay was for a much needed R & R. Would have been better if I had someone to share this with! It was nice to be close to the major highway (401). A nice surprise to see a container with water and lemons to have a refreshing drink. Apples beside that too. Always hot coffee/hot water available in the lobby. Large hot tub even set up to watch tv. Only could not hear it over the jets. Breakfast was a good way to start my day as I do not usually eat much in morning. Muffins - yummy~

"A great place to stay with easy access to all major routed, shopping and dinning"

5
28/12/2017

We always enjoy staying here. Excellent staff, and always leaves us relaxed for the next day. I have stayed at this hotel many times over the year. With all of the recent upgrades it is a safe and relaxing spot. 2-5 minutes to shopping, dining and just off the 401 highway.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear roberthjn We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes for the New Year. Sincerely Joanne S Guest Services Manager

"Good over night stay"

4
25/12/2017

We booked a room with 2 queen size beds for 3 days. We booked over the phone and if your a CAA member you get a discount. Check in was fast and friendly. Parking is free. And breakfast is free. There is no room service. The hotel has a pool and fitness centre which is open 24 hours and on Lower Lever. Also a laundry mat ( washer and dryer)to do your laundry but you have to have change. The room was clean. We had a Kerig coffee machine, fridge and microwave. My one suggestion is the room could use one more floor lamp. There is one floor lamp and one end table lamp. I like more lighting. It was too dim. Need cups in the washroom for brushing your teeth. Although they have cups with the ice bucket you can use. No ice machine on our floor #3. Lots of towels and a extra large bathroom counter with single sink. It could use an extra one. They also could use a vanity mirror. Hairdryer is provided. Don't like the low flow toilets. Shower/ bathtub was fine. A shower bar and spot to put your stuff. Beds are comfortable with lots of pillows. Wifi is free and there is an informational book and an app they suggest to use with nearby restaurants which Cambridge has lots of. If your into antiques visit the Southworks Antiques on 73 Water Street N. It's free to the public. There is an iron and ironing board in the closet. No room safe. Breakfast is located by the front lobby. From 7-10 weekends and 6:30-9:30 weekdays. And it consists of scrambled eggs and sausages, make your own waffles, muffins, bagels, breads, boiled eggs, cereal, create your own oatmeal, yogurt machine, coffee, tea, juice. Lots of seating. They also sell snacks, ice cream, TV dinners for your microwave by the lobby and toiletries. If you don't want the room cleaned you leave a Do not disturb on your door. If no sign then they will clean it. We didn't have a sign in our room so we got one from the front desk. We got emails from a representative from the hotel asking if we were enjoying our stay and if were having any problems please let them know. This hotel is a great location. Your close to the Cambridge Centre Mall. Good hotel for over night stay. Right off the 401. I recommend this hotel.

"Excellent Staff and hotel"

5
25/12/2017

Great customer service Clean rooms If something is not right or needed staff address it right away Very friendly and great with kids including kids with disabilities Awesome breakfast Love Cambridge Best Western we have stayed for many years and know and trust the staff at BW plus Cambridge Family oriented atmosphere

"Home away from home"

5
23/12/2017

I love staying at this hotel. It feels like a home away from home. Fresh baked cookies on arrival is a nice touch. Staff always friendly and helpful. Beds are extremely comfortable and rooms are clean and spacious.

"A Great Hotel"

5
15/12/2017

This is one of the nicest hotels to stay at, clean and modern, fabulous staff, most of the staff have been there a longtime, some 15 years. Most of the regular staff have been there many years. I have been staying there for more than 15 years, They have always treated me well

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lawrence E We are pleased you had, and continue to have a quality stay at our property. Thank you for sharing your experience as we continue to provide valued care to our guests Thank you also for your continued loyalty to the brand and our hotel in particular. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Sincerely Joanne S Guest Services Manager

"My Stay In Cambridge"

5
11/12/2017

Very friendly staff. Staff went out of their way to make my stay enjoyable. Good breakfast and always fresh. Staff that looked after the breakfast were always checking to make sure there was always lots there. Pool and Hot tube very clean.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear H6906FIrickp Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"A Most Enjoyable Stay"

5
04/12/2017

The hotel arranged for an early check as we had to be at a wedding at 3:00 PM. They went out of their way as we arrived at 1:30. They told us that our room was not ready yet, it had not been cleaned and then arranged for us to use another room which had been cleaned. No fuss, no additional charges, just polite and honest people. The breakfast buffet was hot, tasty and plentiful and the staff were very polite and made sure we were OK and that we had everything we needed.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jpgolfnut Thank you for your wonderful review about our Best Western Plus Cambridge Hotel. We are so happy to hear about your experience with our staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western Plus your choice of hotels and our team looks forward to welcoming you again. With Hospitality Joanne S Guest Services Manager

"Staff are fantastic"

5
02/12/2017

All staff were EXCELLENT. They went out of their way to make things the best possible. The hospitality room allowed us to have a potluck and a place to be together as a team. They even opened breakfast early so that the hockey team could eat before they went to very early morning game. The head of the breakfast service was lovely.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Marci A We thank you for your warm and friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. Best regards. Joanne S Guest Services Manager

"Friendly Service"

4
27/11/2017

Very accommodating and friendly staff. Room was clean and well decorated. Comfort is met at this hotel. Its always a pleasure staying at this hotel. Only wish they had a restaurant within the hotel. Other than that, its also a convenient location and off the highway.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Z7651BLcarmenm Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Sincerely. Joanne S Guest Services Manager

"Super Stay..........."

5
27/11/2017

We stay at this hotel on a regular basis and have found it to be extremely accommodating. Staff are excellent, place is always clean and the staff will go out of their way to make you feel comfortable. Nice accommodations and close to 401 hwy.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 628waynee Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times, also thank you for your loyalty to our hotel. We hope you come back to see us again soon. Best regards. Joanne S Guest Services Manager

"boys hockey weekend"

4
20/11/2017

Had a group of boys on a tournament weekend. Thoroughly enjoy our stay. Pool was clean and had a large screen TV so we could be entertained while we monitored their behavior. Staff were friendly and helpful.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear V1004NObobw Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Two stays at this hotel - second stay was better than first"

4
19/11/2017

First stay, the room I was given was very humid when I first walked in and worse after I took a hot steamy shower. I kept the room door ajar with the ice bucket to allow the humidity to leave the room into the hallway. That same stay I was on a floor that turned into a loud party between 12 am and 3 am I'm assuming because people had just returned from a wedding and weren't ready to stop the partying. I thought about complaining to the front desk but figured it would only stop the noise temporarily so I just put up with the interrupted sleep for the night. At least the second night I got a good sleep. The second stay was much better. The room I stayed in was not humid and there were no interruptions by other guests in the middle of the night. Hotel has free parking and serves a free breakfast with both hot and cold options. Free coffee all day long too.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Cassal99 Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. With Hospitality, Joanne S Guest Services Manager

"Nice hotel"

4
17/11/2017

The hotel is nice, staff is very friendly and the included breakfast is good. Hotel is close to everything, restaurants, movie theatres, etc. Only negative thing is that the wifi was slow and often down when I was there.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Elie M Thank you for your review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Sincerely Joanne S Guest Services Manager

"great stay"

5
15/11/2017

great stay - clean room and excellent service - could improve the selection of breakfast items but otherwise very good - friendly service rooms were clean - staff very helpful - good location to town -

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 989pimj We thank you for your warm and friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. Best regards. Joanne S Guest Services Manager

"enjoyed immensely"

5
12/11/2017

great place and even helped out booking rooms for christmas and made it that all family on same floor and enjoyed breakfast immensely and fitness room and employees gave ideas for shopping as well and to eat

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear karenfJ3931IH Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. Thanks again for spreading the word. Sincerely. Joanne S Guest Services Manager

"clean and inviting"

5
09/11/2017

Had a great stay, staff were helpful and courteous. Room was clean. made use of the gym- machines were a bit dated and loud but serviceable, pool looked great but ran out of time to test it out. No complaints.

"Date night"

3
05/11/2017

We were driving through Cambridge late at night and we decided to stop over for a good night rest before heading home. We know that Bedt Western has double points reward this month so chose to stay in this hotel. The staff attended to us was friendly and patience with as it was past midnight when we arrived.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear johnspoolsandponds Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Good balue and clean"

4
30/10/2017

Good value great staff location was ok buffet breakfast included nice remodel did mot use the pool but it looked nice enough. We've stayed there a number of times and have never had a problem only issue is that when people open and close the room doors they are extremely loud Parking was fine hotel was very clean

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear brockw85 We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for this and also for your loyalty to our brand. Hope you'd continue to patronize our property for years to come. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. Best regards. Joanne S Guest Services Manager

"Good Choice"

5
30/10/2017

Attractive hotel convenient to the nearby 401 freeway. Numerous dining and shopping options within a five-minute drive. Toronto and Niagara Falls each about an hour's drive away.Courteous, attentive, and professional staff and management. Would definitely recommend.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Cyberdad We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"First time at this location, only a few times with B.W. in general."

5
28/10/2017

Was welcomed by Donna at reception, she was both friendly and professional. We needed a last minute room, she found us one with a single queen. The lobby looked tidy and organized plus food stations were present where I learned there was a breakfast included with the stay. We also observed there was a pool but we did not have time to go swimming so I never looked closely at it. I wish to make it clear that although we had some concerns written below I never mentioned them to staff to allow them to rectify them for the remainder of our stay. I base my excellent reviews on professionalism and the perception that staff would jump on my concerns right away if they were aware. The room itself was clean and functional, and supplied with the basics like TV, Wi-Fi (with good strength), clothes iron & hairdryer. Found the HVAC quieter than average which is a very big plus for me as both my wife and I are poor sleepers. Lighting as in pretty much any hotel around the country is weak at best. As usual there was also a coffee maker (Kurig style) but found it a little gross that open but possibly unused tea and condiment bags were left in the coffee station by room staff at our arrival. The bed was pretty badly worn too, with what felt like a huge dip in the middle (although my wife did also mention it, I often complain about beds due to very bad back). I commented on this during checkout and the staff seemed to take my comment very seriously. Common buffet style breakfast was decent, not the best selection but not the worst but considering not many were offering the free breakfast I certainly won't complain. I did not see a waffle making station but suspect it may have been broken because there were waffle making instructions taped to the wall with an open spot on the counter. Breakfast staff seemed very helpful when someone asked them for something. In general we were very content with our stay and with the friendliness of the staff and services offered vs price would have no concerns returning.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Marco A Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Donna for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. I would like to apologize for the deficiencies found in your room, I have addressed our housekeeping supervisor. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. With Hospitality Joanne S Guest Services Manager

"First time visitor"

5
27/10/2017

Pleasantly surprised by this hotel on our first visit. All staff are so friendly and pleasant, they do not fail to say hello when they see you. Hotel is very nice with very quiet rooms and really comfortable beds. Morning breakfast is more or less standard fare, but plenty of choices for any palate. When we return to the area, we will definitely return to this Best Western.

"Hotel Review With Breakfast"

5
24/10/2017

We had an Excellent Sleep and stay. The Staff are very Friendly at check in and welcoming. The rooms are very clean and all appliances are in working order. They had a great selection of hot breakfast food items and there was many healthy food options on the breakfast display.

"Very comfortable in good location"

4
22/10/2017

We were greeted by friendly staff at check-in who invited us to enjoy the complimentary hot breakfast in the morning. I noticed coffee and tea service in the lobby, as well as what appeared to be large, fresh-baked cookies. Truthfully, they had me at the cookies! The room was clean and the beds were comfortable. Unfortunately, we didn't have time the next morning to enjoy breakfast there, but judging by the throng of people there, it looked very popular!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lisa E We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for staying with us. Hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Nice Hotel"

4
22/10/2017

I find the Best Western Group excellent value. This one in Cambridge was very nice and the swimming pool lovely and the staff very obliging. They accommodated my son who has autism at breakfast time when he didnt like the hot meat on offer they provided ham for him. Would have no hesitation in recommended it.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear N7624IDdavidl We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Not the best Best Western"

3
18/10/2017

Older hotel which shows its wear in its room. The pool and hot tub were very nice. The breakfast was okay but not the best we have had. Some of the staff were great and some less so. Issue with the padded head board falling on our heads in the middle of the 2nd night so we were given that night for free. Maintenance went out of their way to help us and was the bright light in the hotel service.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Michelle I Thank you for posting the review. I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. A lapse on our part has cost us an opportunity to impress a valuable guest about our great property. Moving forward, I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards Joanne S Guest Services Manager

"Great Customer Service!"

4
15/10/2017

Friendly and welcoming staff! Shortly after checking-in we received a text message making sure that everything was up to par and met / exceeded our expectations. Our room was clean and bathroom was modern and looked recently updated. We required a cot to accommodate our teenage son and this was delivered to our room shortly after our arrival. Loved the availability of apples and hot beverages 24/7. Breakfast was good and well stocked but breakfast area was a bit crowded with two wedding parties having fully booked the hotel. All-in-all a pretty good experience!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear kenandsusant Thank you for the positive feedback of your pleasant stay. We very much appreciate the concise narration of your experience highlighting the best of services that we have to offer. This is indeed a shot-in-the-arm to carry-on our hard work. We hope you'd come back to see us when your travel plans include Cambridge. Best Regards Joanne S Guest Services Manager

"Great Customer Service"

3
14/10/2017

We're aware that Best Wester is undergoing a re-branding and with the new signage, etc certain properties are getting renovated and freshened up. This particular property in Cambridge hasn't had this happen apparently, at least not the first floor room we had this weekend (though it looks like the front lobby and breakfast area may have been done, not sure). But regardless of the lack of updating, one thing this Best Western can provide is great customer service! Let me share our experience.... We arrived late afternoon, late for a wedding so while I waited in the car my wife went to our room to change after checking in. About an hour later, while at the wedding, I received a text message from "Catherine" at Best Western, enquiring whether our room was to our satisfaction. It was then that my wife first mentioned that actually no, she was disappointed that it smelled 'musty" or smoky (we request non-smoking rooms when we travel). So I passed this on to Catherine in a text reply, asking if someone could go into the room and turn on the air conditioner to air it out. She assured me that maintenance would address the problem immediately by placing an air purifier in the room while we were away. Later that night when we returned, the air quality was improved. The room furnishings were still dated and a bit tired looking but the mattress and bedding were great and we enjoyed a comfortable night's sleep. The next day, one our way home, we received another text message from Catherine asking about our stay. It was definitely an interesting touch, checking in on us both when we arrived and after our stay, reflecting the use of the new technology by the property. And in our case, it changed our experience from disappointment to satisfaction. We have had great customer service at many hotels before but this one took it to a new level!

"The Place to Stay in Cambridge, Ontario"

4
13/10/2017

Stayed at this property for our second or third time in the last couple of years, Did a great job of renovation the front lobby. A larger continental breakfast area and a more defined check in/check out front desk. Also, there is sitting area with vending machines and a computer station. I think some of the rooms have been upgraded, but not sure. I think our room has been upgraded with paint, newer furniture in the bedroom area and the sitting area. Strongly suggest reservations far in advance to avoid disappointment of not staying there.

"Very Good"

5
11/10/2017

I stayed here for one week and overall was very pleased with everything. The room and bed were very comfortable. The room itself could use a bit of TLC but I feel I got great value for what I paid. The staff were great and the free breakfast in the morning was actually a hot breakfast with a good variety. Linda, the lady I met at the front desk when I arrived was a rock star and is very attentive. An excellent person to greet guests. I think that this is the third time that I have stayed here and I will stay again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jon W Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind regards to our hotel staff members in particular Linda for the quality of service they provided during your stay. To see and read kind words from our valued guests is always uplifting and a boost for us to further our efforts in delivering world class customer service. Thank you again for your review and we look forward to welcoming you back to the hotel again soon. Joanne S Guest Services Manager

"Amazing stay...."

5
02/10/2017

Went to a wedding in Cambridge Ontario and decide to spend the night at the Best Western and had a very restful night sleep. The bed was amazing the room very nicely updated as well as spotless. The girl at the check in desk was very friendly at told us what all the hotel had to offer. We were able to go down and make ate at take to our room. Breakfast was great... would very much stay here again. They also have a pool....

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear DoubleDLondonontario Thank you for taking the time to share your experience with us! I'm pleased to learn that the staff, facilities and services within the hotel were able to meet your expectations! We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include Cambridge! Warm wishes, Joanne S Guest Services Manager

"Best Service"

5
02/10/2017

Stayed here during my sister in law's wedding. Staff was excellent, polite and very accomdating! Beds were comfy, rooms were very clean. The only downside was the toliets, the flush was weak and took 2-3 flushes to get your "stuff" down, and with a room shared with 4 people, it was just time consuming for getting ready.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 476briannec Thank you for the detailed review. We appreciate you taking time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon. Best Regards Joanne S Guest Services Manager

"Cambridge Ontario"

5
29/09/2017

A great hotel. Clean, modern and close to shopping, gas, restaurants etc. Linda, the check in clerk was a great help. The Chinese Restaurant next door was a good spot to eat. Very convenient. We needed gas and the gas bar was next door as well.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lawrence H Thank you very much for taking the time to write this wonderful review on our Best Western Plus Cambridge Hotel. We are absolutely thrilled to hear that you enjoyed your stay with us! Thank you for the kind words about Linda, we will be sure to pass them on. We look forward to welcoming you back on your next visit to Cambridge! Warm Regards Joanne S Guest Services Manager

"Conference stay"

3
27/09/2017

Great hotel but they could do better with breakfast. The internet did not work during our stay. The new conference facility has much improved lighting on the lower level. The pool area updates are lovely compared to the decor last year.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 13loisf Thank you for the review. We appreciate you taking the time to discuss your likes and dislikes during your stay with us. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon Best Regards Joanne S Guest Services Manager

"Stay in Cambridge"

4
27/09/2017

Overall very good experience, Room was clean including a washroom that looked recently renovated. Air coniditioning system was Noisy. Good staff and complete breakfast. Price was good I would recommend this hotel

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear marioaY6639XM We thank you for your friendly review. It's nice to hear positive things from our guests so that we could carry-on our good work unabated. We hope you'd visit us again soon. Best regards. Joanne S Guest Services Manager

"Well done"

4
21/09/2017

Traveled for 3 and 1/2 hours and arrived late. The staff greeted me with a smile and said they had been expecting me. The staff and amenities made my stay very pleasant. Bed was very comfy. Breakfast was well presented, fresh and tasty.

"Comfortable Stay"

4
19/09/2017

The hotel is a nice ambience. The lobby is big and welcoming. Rooms furnitures are nice and I was surprised to find a fridge in the room. The bed was very comfortable and all the amenities functioned probably. Staff are very poite and helpful. They make you feel at home. Overall, a very nice and comfortable place to stay.

"I would Highly recommend the Best Western Hotel Chain."

5
18/09/2017

We stayed in all three Best Westerns in the Cambridge, Kitchener and Galt, Ontario area over the past 3 months and found them all to be clean, well staffed, and all three provided the compassionate rate while we were visiting our daughter in hospital.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear ThePorters11 Thank you again for your feedback. Our goal is to ensure the satisfaction of our guests, and I'm so happy to see that it's making a difference in our guests' stays! Thank you so much for your wonderful feedback. We hope to see you again soon. Sincerely, Joanne S Guest Services Manager

"Great hotel"

5
17/09/2017

My husband and I enjoyed our stay. The staff were very friendly. Our bed was a little disappointing but we slept well regardless. Breakfast was good. Lots of tables. It would have been nice to have more fruit and fruit toppings for the waffles. My only complaint is that I wish they would have cleaned our room after the first night. Overall great place for the price. We would return again if in the area.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Lisa H Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Regards Joanne S Guest Services Manager

"do not stay"

2
14/09/2017

the first couple of nights i was being bit by bugs, then they moved me from a king size to a single bed off of the lobby which was noisey and i couldnt sleep, i was there for business... then they moved me to another room and that room the air conditioner didnt work and it was still a single bed room and i originally had a king size bed room

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear dominicc669 Thank you for taking the time to share your feedback from your recent stay at the hotel. I would like to sincerely apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that your experience is not indicative of the level of quality we are known to provide. I have shared your comments with our General Manager, Michael Regan, who would be happy to discuss your concerns further as well as have the opportunity to regain your loyalty. Please contact Michael, at your convenience, at 519-623-4600 ext 7101 or at [email protected] Once again thank you for your feedback, follow up and investigation has begun in an effort to rectify these deficiencies as soon as possible. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Sincerely Joanne S Guest Services Manager

"Good stay"

4
08/09/2017

We stayed here for four nights and found it to be a good alternative to nearby higher priced hotels. The room was a little smaller than the competition, and the property seems a bit dated, but our stay included breakfast daily, which the competition does not. Service was good. We had a billing problem at check-out, but the lady at the desk took care of it for us quickly. We will likely return.

"Perfect Package"

4
07/09/2017

We booked a stay here that included tickets to African Lion Safari. The hotel was great; rooms were quiet, pool was well maintained, and breakfast had a great selection including gluten free items. The location was great as there was a plaza across the road with restaurants and stores. It was also only like a 10 minute drive to African Lion Safari. We would for sure stay again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear D6515GTadamb Thank you for reviewing our property. We are so glad to hear that you had a comfortable stay with us. We strive to give all of our guests the luxury and "first class" treatment and are pleased to know that you find our services, location and amenities very valuable. We hope to welcome you back to The Best Western Plus Cambridge Hotel in the near future. Sincerely Joanne S Guest Services Manager

"Very enjoyable stay"

5
03/09/2017

We had a very enjoyable stay. (2 Adults,2 kids under 3) We used the very clean pool & hot tub facilities and the breakfast bar was over the top. Added small perks in the lobby was the unlimited coffeebar, and the fruit bowl & the fresh baked cookies greeting you. Staff was exceptional. Outside smokers should be advised to be further away in a designated area as cigar & cigarette smoked billowed into the lobby area.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear elainecN590KE We are indeed grateful for your colorful review and thank you for the interest shown by way of recommending improvements regarding the smokers. Also, we appreciate your comments about our friendly and dedicated staff and our amenities we offer. We look forward to serve you again in the near future. Best regards. Joanne S Guest Services Manager

"Great Value"

5
03/09/2017

Great hotel for families. Friendly service. Great value. Stayed at hotel for one night, after spending day at African Lion Safari. Visit St. Jacob's Market (20 minute drive) the following day, before heading home. Would definitely stay at hotel again.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jennifer H Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word :) Best regards. Joanne S Guest Services Manager

"Awesome vacation destination"

5
31/08/2017

Hotel was very clean, free hot breakfast was fantastic, free in room internet was great and the free 24 hour coffee was a bonus. staff was very friendly and helpful. The food was fantastic. Very great location, easy to find close to a shopping centre. Highly recommended we will stay there again

"Quick stay"

5
30/08/2017

Extremely friendly and helpful staff. Very welcoming. Convenient location for going to African Lion Safari. Hotel even sells tickets for it at a discounted price. Great stay! Would definitely recommend.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear nicolecM6563EN Thank you for taking the time to write a wonderful review about our hotel and especially our service. I am so happy to know that you have enjoyed your stay. We will be eagerly waiting to welcome you back. Warm Regards Joanne S Guest Services Manager

"Third time around - still good"

4
30/08/2017

during out last 2 stays at this Best Western, they were renovating the lobby/breakfast area. They have done a great job!! Now it's time to update the rooms somewhat. Tub had rust marks along the side, overall appearance seems dated after seeing a great entrance area. Maybe get the hot tub hot......yes, they were getting outside help when we were leaving - would have been nice earlier in our stay.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Ted S Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards Joanne S Guest Services Manager

"Stayed here while I was on business for 2 weeks"

5
29/08/2017

I'll start by saying that the company I work for has discounts for their employees while here in Cambridge, this discount only applies to queen size beds and to my disappointment they only had 1 king left...This great lady at the front desk while I had her on the phone made a great decision by letting me get this room for 1 week and change to a queen the next week. What a great staff to do this for me... The room I stayed in was very very clean, this whole hotel was clean. The breakfast in the morning is very well, 3 styles of scrambled eggs, sausage, ham, toast, waffles etc etc...well worth the stay. I never made it in the pool but I did go down and look at it and hot tub and both were in very good shape, very clean. Rooms have microwave, Keurig coffee maker and fridge with a 32" TV, very comfortable King bed...The sheets were so tightly tucked in I had a hard time getting under the sheets...LOL... I found the staff here were very very polite to not only myself but to others. I would recommend this hotel to anyone looking for a great place to stay...

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear CanadianGreat Thank you for your compact but inclusive review highlighting our great services, amenities and facilities. We are committed to go the extra mile to provide complete care for our valued guests and hope you would visit us again in the near future for a yet another pleasant stay. Best regards. Joanne S Guest Services Manager

"No working hot tub"

1
29/08/2017

Chose this hotel because if it's proximity to our training and because it had a hot tub for our sore muscles after 10 hour training...we were here 5 nights and although we asked before we arrived and every day we were at the hotel the hot tub was cold!!! They gave us a $50 credit off my $900 bill with a promise the manager would call to discuss the bill on Monday and we haven't heard from them... the rooms were clean and the breakfast good, but that was also available next door too. Not happy and expected more for this money

"Amazing experience, Great Staff"

4
22/08/2017

This was one of the best hotels I've visited. The staff was extremely helpful and caring. The made us feel welcomed and answered all questions we had. They are very professional. I would be returning. My kids were very happy and had a great time.

"Great"

4
21/08/2017

Very happy with the service and I would recommend it to others. The agent Linda was very helpful and I would just like to send a Kudos for that agent. Very knowledgeable and made us felt welcome from the start. Thank you for the great hospitality.

"Dated middle of the road 3 star"

3
16/08/2017

Dated middle of the road 3 star just off the 401. Shopping park just across the road and mall down the street. Self service breakfast is ok but Id recommend the Tim Hortons just down the street. Gym is ok. No weights though and a handleful of machines. Parking on site is free and so is the wifi which is good. Rooms are quiet and comfy but walls can be thin on some floors Ive been told by other guests.

"best western plus"

5
15/08/2017

this was the best stay ever. great beds, breakfast! great pool, hottub, just great overall!! would recommend everyone to visit a best western plus, has all the amenities you could want on a stay the kids had a great time in the pool and hottub, Tammy and Daniel Royka and Family

"Excellent value, Convenient location"

5
14/08/2017

Very clean and well decorated hotel. Rooms were spacious and beds super comfortable. A wonderful hot breakfast was included with our stay. This helped us to get on with our day plans without delay. The staff was exceptional and very friendly. We will be using this location again!

"Decent hotel. "

3
13/08/2017

The hotel was clean, but definitely dated. Staff were friendly. Hotel is well located. We did the safari and st Jacobs market. So it was snack dab in the middle. Wasn't a fan of all the staff smoking right st the back door.

"nights stay"

5
13/08/2017

Stayed overnight to visit family and do some kayaking .Breakfast was awesome with an assortment of hot and cold foods to choice from.rooms were spacious and beds were comfortable ..will stay again next time in town

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear williamhR9112LE Thank you for taking the time to review your recent stay with us. I am more that delighted to hear that you had such a pleasant experience with us. I am happy to hear that you will continue to choose us for your future lodging needs. Warm regards, Joanne S Guest Services Manager

"Amazing customer service"

5
10/08/2017

The customer service in this hotel was top notch! The staff were all extremely friendly and helpful. The rooms were clean, very comfortable temperature, and the beds were very comfortable as well! Very welcoming staff throughout our entire stay!

"Total Package!"

5
08/08/2017

Family of 4, two kids ages 6 & 9 We stayed at this Best Western as a package deal to visit the African Lion Safari. From check-in to check-out the hotel staff was friendly and always willing to help. The pool was clean and great for the kids to burn off some energy, while the hot tub was perfect to relax after a long day of walking. Linda, at the front desk was ABSOLUTELY my go-to gal for the evening. She helped with getting some plates for supper, as well as, preventing an unnecessary trip to the nearby Walmart for when those late night ice cream cravings hit. She informed me that the hotel also carries a selection of ice cream (I had no idea). The following morning we had a delicious breakfast with a verity of choices like; eggs, bacon, sausage, 3 or 4 different cereals, milk (both 2% & skim), and a wonderful assortment of bread based breakfast items. My favourite would likely be the waffle maker that actually puts the BW logo into your waffles. Overall, it was a fantastic stay and I can say we will certainly be staying here again.

"mini vacation"

5
06/08/2017

Our stay at this best western plus was great. The staff was awesome. The room clean and comfortable .The pool area was clean and well kept. The amenities were user friendly. We would definitely return to this hotel the next time we are in Cambridge.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jugrant62 Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. With Hospitality Joanne S Guest Services Manager

"Wonderful stay"

4
06/08/2017

We didn't book a room but when we walked in, we had fast friendly service. The room was clean, the pool was big and heated ( hot tub was relaxing), the breakfast was average. We had an excellent stay.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear L715HQangelam Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Just another excellent stay"

5
05/08/2017

Great service, location and staff. Stayed before and has been updated since...great job. Would definitely recommend to anyone who has business in the area or are just passing through. Another great BW property.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 676danaj Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Joanne S Guest Services Manager

"Besy surprise of the trip!"

5
03/08/2017

Staying in this hotel was the best surprise of this trip! From the outside the hotel looks older but it's clear some money husband spend on updating me inside! We walked into a very modern Lobby, clean and welcoming. Front desk staff was super friendly and helpful. We arrived in our room everything was in impeccable condition, clean, tidy, very comfortable. The pool was the same! We enjoyed hot tub and the pool, even enjoyed watching the baseball game while we swam! The breakfast was pretty standard. And hot and cold items including sausages,ham and eggs, and waffles, as well as cereal and other typical breakfast items. They even offered gluten free rice crispies which was a great surprise for me (a celiac). This was a great family-friendly hotel!

"Amazing staff, they went above and beyond"

5
02/08/2017

The staff was amazing (Linda) in particular. She was so welcoming. She even offered my daughters cookies and hot chocolate. The service was fantastic, they turned a bad day into a great night. The suite was modern, comfortable and clean. I slept like a baby.

"Good Stay!!!"

5
02/08/2017

The hotel was close to the African Lion Safari. The staff was excellent and very friendly. Good customer service. The breakfast was good. Nice family friendly place and saw lot of other families too during the breakfast time. I guess they were all going to the Lion Safari too. The beds were comfortable to sleep. The price was reasonable. Overall I have no complains.

"African Lion Safari pakg."

5
31/07/2017

Very clean hotel, helpful land happy staff. Great value with the package we chose. Area has lots of shopping and many restaurants. The pool area was clean and well supplied with towels. Room was well cleaned and nicely arranged.

"very good hotel!"

5
30/07/2017

We were on holidays for 3 weeks and for at least 21 days we stayed at Best Western hotels. It is a great hotel- great rooms and breakfast for the price we had to pay. We enjoyed the great pool as well! Overall; a great stay and we will be back for sure!!

"The best place to stay."

5
24/07/2017

The Best Western Cambridge This is by far the friendliest hotel I had the pleaser of staying. We checked in the hotel and were told that our room was ready but when we got up in our room the bed was not made and had no sheets or covers. I told the ladies at the front desk and they bent over backwards to correct the problem. The even text me twice to make sure that the bed was made and everything was in order… they really care. The ladies looking after the reception as well as the ladies serving the breakfast were the nicest people you would want to meet. The place was clean and the breakfast counter was always replenished with fresh food. I know we will stay there again. Keep it up everyone.

"Good Safari Package"

4
24/07/2017

My Wife and I took 3 of the Grandkids and their parents here for 2 nights to do the African Lion Safari. There was some confusion on pricing but it was straightened out. We enjoyed the pool and breakfast while we were there. I asked for the DMF (destination marketing fee) to be removed at checkout and it was done without having to argue about it like some hotels in Niagara Falls that refuse to remove a voluntary charge.

"Clean and Nice"

4
23/07/2017

The hotel was very clean and the staff were so friendly and helpful! Unfortunately we stayed the same weekend as a little league baseball team was, who took over the pool area without proper supervision (coaches and parents were out drinking) and I wished someone would have checked on the area and tried to make the area a little more enjoyable for everyone. Same group visibly drank in halls, but hotel handled those issues well! Definitely would come back, just not the same weekend as a baseball tournament!

"African Loin"

4
21/07/2017

We had a great time. Hotel was close to the African Loin Safari and the pool was great. A little noise at night with all the people slamming their room doors. Breakfast was ok. I found that there was not enough food for the amount of people that were there. I was very happy about the pool it was a great place to end your day.

"VERY WELCOMING"

5
20/07/2017

I stay about 3 nights a month at the Cambridge BW. The staff is very welcoming and accommodating. They are genuinely happy to see you return each time. The employees have adopted Michael's culture. Not sure of his title but his example is emulated by other staff. Good to see.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Rick V Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We are very fortunate to have Michael as a General manager he is a all around genuine person and he sets a excellent example for his staff. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Better than expected"

4
20/07/2017

First off it's true what they say about "Linda" at the front desk. She is great when my son mentioned he finished grade 4 and this was his reward for doing this she made a big deal for him and got us an upgrade in room and then told him to come back in a few minutes as she would baked him some cookies. It made his day. Now about the hotel, some of the rooms have a golf theme motif (different). If your a lite sleeper than the hotel being near a main road may be a problem (ask for a room opposite ). The lobby has been redone and is modern it incorporates the breakfast room. Get done early to avoid the hungry hordes on the weekend . The pool is "great" according to my son. The elevator is terrible slow it's almost better to take the stairs (only really bad thing to say ). Overall it was a pleasant stay for a best western hotel.

"Great place to stay."

5
19/07/2017

I stayed at many hotels. For the value, I always stay at this hotel each and every time.It is clean and has hot breakfast bar in morning which works great for me. The start at 630am and I am early riser, nothing like getting up, walking down to breakfast bar. Grab coffee and hot food while I am reading paper or watching news.

"awesome stay"

5
17/07/2017

from the moment you enter and greet the staff until you check out you are well taken care of. every amenity is offered to you and you are not left wanting for anything. i will defiantly go back in a heart beat

"Recommend"

4
11/07/2017

The location was good, close to the highway. The rooms weren't super fancy but they were nice and clean, good amount of space. The bathroom was nice to get ready in, big long mirror (could use a bit more light). Staff were friendly.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear 880heatheri Thank you for sharing your experience. It's nice to hear that you were pleased with our location, services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Beyond Satisfied"

5
10/07/2017

I can't leave a good enough review for this hotel and staff. From the moment we checked in until the checkout everyone was extremely nice and resourceful. The room was very clean and the shower's water pressure was above my expectation for a hotel. The complimentary breakfast was good and never left hungry. If ever visiting this area again, I wouldn't think twice about booking here.

"Home Away From Home"

5
09/07/2017

Many visits to Cambridge & always return to this location of the Best Western on Hespler Rd. We highly recommend this hotel. This hotel is very clean, it has been updated & is still in the process of improvements, all staff are friendly & courteous, a convenient location & very economical.

"Comfortable room"

4
08/07/2017

1st time staying here. Bed was comfortable as were the pillows. Air conditioner was a little loud than we are use to but still slept no problem. Friendly staff and great location just off the 401. We would stay here again no question.

"Best Western Plus Cambridge is BEST !"

4
06/07/2017

Stayed at this hotel 07/03 and 07/04/17, one of our best stays ever. Hotel is very comfortable, pool is great and breakfast is the best, with many choices. The hotel staff made everything even better, knowing they really care about your comfort. Linda especially was very kind and helpful.

"Best Western experience"

5
05/07/2017

The new lobby looks great. There was a lot of room to sit for breakfast and the food was excellent. We had a lot of choice. The rooms were excellent. The overall experience was great. Looking forward to staying here again.

"Overnight Stay- No Problems!!"

5
04/07/2017

Stayed a night over the long weekend. Location easy to find off 401, with plenty of parking. Staff were very friendly and helpful. Room was great, a/c ok!, bathroom ok! plenty of towels. Only issue is shower water pressure was too low. 24 hr coffee in lobby. Breakfast was ok, does the job! Many places to eat close to hotel. We would stay again if passing through. Would recommend to others.

"Very clean hotel and pleasant staff"

5
04/07/2017

The purpose of this trip was to visit African Lion Safari. From the time I called to book my reservation, my experience was quite pleasant. The room was very clean, even smelled clean. Beds were comfy. The only con was the breakfast: really long line up for waffle station and the rest of the breakfast items weren't very good.

"Cambridge, Ontario Canada"

3
03/07/2017

Good place, included breakfast is good with the exception of the egg, they are dehydrated and taste less. my room fridge did not cool enough so my ice cream melted. Clean place, clean pool good parking lot quiet area very good bed. The have LG TV but the put the LED power saving mode so you don't get the brilliant colors of vivid setting plus the control does not allow to change any settings on the TV. for the shower there not much water pressure, just enough to get by.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Leonardo G Thank you for taking the time to send us a review on our TripAdvisor page. We always appreciate feedback from our guests as this helps us to know what is done right and what needs to be worked on for future. We are very disappointed to hear that you were not completely satisfied with the accommodations at our hotel, I apologize our mini fridges do not have a freezer section. I do hope you will stay with us again so we can provide you with exceptional service Joanne S Guest Services Manager

"Pool closed"

3
27/06/2017

We choose this hotel by wi-fi from Tim Horton in Grimsby,because it had a pool and it was a very hot and humid day. The room was decent value, modern and well equipped but the pool was unavailable due a chlorine problem. We were not given any compensation although told we would get some. The lift was very slow and the hotel's location wasn't very central, you had to have a car. The reception staff were polite and efficient also the included breakfast was quite convenient.

"cambridge"

5
26/06/2017

very nice hotel staff was very friendly great location just off highway handy to shopping restaurants very clean property inside and out room was very clean and comfortable yes i would recommend this property to anyone

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear jhall115 Thank you for reviewing our property. We are so glad to hear that you had a comfortable stay with us. We strive to give all of our guests the luxury and "first class" treatment and are pleased to know that you find our services and amenities very valuable. We hope to welcome you back in the near future. Joanne S Guest Services Manager

"Awesome"

5
24/06/2017

The service at this hotel was awesome . We were greeted upon entering and the cordial service continued through out the visit. The breakfast was elaborate and very convenient. This is the best service I have had at a hotel so far. Above all the price was great.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Sfa S Thank you for sharing your experience. It's nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards Joanne S Guest Services Manager

"Clean, comfortable"

5
24/06/2017

Clean room, comfortable beds. The pillows were fluffy and cozy. Staff was pleasant, friendly. Both front desk staff and housekeeping/maintenance. Breakfast was plentiful. Nice variety of options including gluten free, vegetarian and a nice assortment of hot/cold cereals. Hot coffee, ice water and snacks in the lobby 24/7

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear veral823 Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you'd return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Clean hotel,breakfast could be better."

3
24/06/2017

The hotel is clean and the people that work there are friendly. The only complaint I have is that breakfast is the same every day. Not a big deal if you are staying for a weekend, but when staying for weeks at a time for work, more selection would be nice.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear luisdM5607XN Thank you for taking time to post a review. We appreciate your comments – likes and dislikes about your stay. We do take guest feedback seriously and try to resolve issues at the very earliest. We look forward to see you again soon Best regards. Joanne S Guest Services Manager

"Wow"

5
20/06/2017

Everything was on top. The room, the staff, the breakfast ... i recommand that place to everyone. Next time i will visit the city... i will be back for sur !! Continue ur good job !!! Thank u for everythings

"Overnight Limited"

3
19/06/2017

Some of the staff were gracious and helpful, some were not. Acoustics in the pool area not good (bring ear plugs). Breakfast was generic: pork sausage, tasteless eggs, boring baked goods; generic waffles; no turkey sausage or turkey bacon available; no fruit and veggie smoothies, no granola. Ran low on breakfast foods by 9:30 AM.

"A Must Stay"

5
17/06/2017

Wonderful 3 night stay June 2017. Front desk staff excellent, very accommodating and friendly. We needed extra night stay and we're fully booked when I requested. Each morning and evening the girls (Linda, Joanne & Carly) kept us informed and when 1 became available arrangements were made that we didn't have to change rooms. Pool and hot tub most enjoyable and clean. Only one suggestion at the hot breakfast that menu do a change up and offer bacon one morning on the weekend otherwise very tasty & hot.

"Friendly staff & good service"

5
12/06/2017

Extremely comfortable beds! Very friendly staff & great service. I would recommend this hotel for sure. Great coffee in breakfast area & good hot breakfast. Very close to highway 401, conveniently located.

"Better than expected."

4
11/06/2017

We were in Cambridge to do some shopping and wanted an inexpensive place to stay on a Saturday night. We booked the Best Western Plus as it was close to the 401, close to shopping and the price was right. Checking in was quick, though their parking lot is cramped and not many spaces to park while checking in. The room was clean, comfortable and had a small fridge so we could keep some water cold. It had a swimming pool but we did not go for a dip. We were just looking for a place for a quality sleep and we did get that. Hotel was quiet at night, no issues with getting to sleep. The free breakfast was also better than expected. They had bagels, eggs and sausage so I had a decent breakfast sandwich. My wife tried the waffle maker but it did not cook the waffle through so it was still raw in the middle. She did have some toast and their toaster worked well. The elevators where small and slow. It was all my wife could do to ride it as she is a bit claustrophobic. If staying in Cambridge again this is our spot.

"Great hotel"

5
08/06/2017

Great hotel, improves every time wears there! Great staff and location, easy to reach. Comfortable rooms, great breakfast selections. Staff is ready and willing to help in making your visit a pleasant one

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Clancy P Thank you for sharing your experience during your recent stay at our property. It's quite a positive narration that you've posted and that is indeed an encouragement to carry on the good work. We hope you'd continue to visit us in the future. Best regards Joanne S Guest Services Manager

"Overwhelming Plumbing Problems and Customer Service Issues"

1
06/06/2017

I stayed here on Saturday June 3, 2017 for one night. We were attending a wedding. The room was ready for us for early check in but as soon as we got in the room the toilet did not flush properly, there were 3 of us staying in the room. When we got back from the wedding we told reception about the toilet, they moved us to another room, but that room smelled of smoke and the fan didn't work so it was really hot. They moved us back to the original room, but we couldn't get back in for 20 minutes cause the keys didn't work. They came up to fix the toilet, at 1am. The toilet was running all night long and wasn't really fixed. One of our party had a shower before bed, the water did not drain from the tub because the drain was blocked, in the morning at 9pm when we got up the tub was still full of water so 2 of us couldn't have a shower. We had the free breakfast. Went up to get our luggage and after I went to the washroom, it was then not flushing properly and blocked up, just lovely. I would not stay here again if it was the last hotel in Cambridge! They offered us 50% off the room, I said they should give us it for free which they did. That's the only good decision they made! And the manager was really angry at us!

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Scrabble22 Thank you for taking the time to share your feedback from your recent stay at the hotel. I would like to apologize for the deficiencies found in your guestroom during your visit. I can certainly understand your frustration, but can assure you that you that your experience is not indicative of the level of quality we are known to provide. I am also deeply sorry to learn you had a disappointing experience at check out. It is our aim that we treat each and every guest exceptionally and it is clear we have failed to achieve that with you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Joanne S Guest Services Manager

"Best Western-Cambridge Ontario"

5
04/06/2017

Hotel is convenient-just off the 401 . Super friendly & helpful staff . Check-in & Check-out was a breeze. Bright , Clean, Newly renovated reception area. Complimentary Breakfast was excellent & made a nice start to the morning. Rooms were hi-quality & super quiet. Fitness facility & Indoor pool were a plus. This hotel has our AAAA++++ Rating

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear B5735ZIbrianm We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"A Pleasant Stay"

4
03/06/2017

The staff were key to making my stay very pleasant. All the amenities worked and the room was clean. Thank you for working hard at being good hosts! Although the building is starting to show its age, the staff work hard at keeping it in reasonably good shape.

"For a great stopover!"

5
03/06/2017

If you want great accommodation, cheerful friendly and helpful staff, and a breakfast "to die for," then this is for you. It is also within easy distance to all the presentations at Stratford, Ontario.

"Superb Customer Service"

5
29/05/2017

Thank you for providing outstanding customer service. The pool renovations, breakfast and reception areas were extremely attractive. Staff were accommodating, courteous and most willing to please. The breakfast choices were extensive and the buffet area was kept clean and orderly.

"Friendly employees, soso room"

3
23/05/2017

Wonderful employees, but the room was lacking in a few areas. The bed wasn't very comfortable but I slept like a log because of flights and driving. Phone in a very odd place, by tv, with no where to sit but grabbing the desk chair worked. Hotel itself looked a little shady and I wasn't sure if it was a safe area, but it turned out fine. I was too tired to use the pool and hot tub but looked nice and others were enjoying it. Free coffee and tea and cookies is a nice added touch. Breakfast weekdays until 9:30 would have been nice another half hour to hour for us non-morning people. Checkout til 11 so would have been nice to have that option to eat later. The room was clean except for food on chair, I just brushed it off. The toilet seemed dirty but probably just stained. Shower was ok, could have used more water pressure and a faster drain. Bed wouldn't be too comfortable for me if I wasn't exhausted. Would come again but not longer than a couple days stay.

"They Have Stepped Up Their Game"

5
18/05/2017

I've stayed at this hotel quite a few times over the past few years. The last time in the fall of 2016. Just checked in and they have completely renovated the entire property. The lobby is now fresh, spacious and bright. The rooms have been updated. The hallways have new carpet. All this and I don't think that the rates have gone up much or if at all. I have a single queen room. The bed has a great mattress. A nice desk to get some work done. I'm totally impressed. The only down side is that this is now a non smoking hotel, but I'm pretty sure that this room has some remnants of cigarette smoke. I've been told there is a hot breakfast in the am. Linda on the front desk is really sharp. Goes above and beyond to ensure you are happy. I know that this hotel has queen suites with a seperate room with a sitting area and desk, Just didn't get one this visit.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Jim A I want to thank you for taking the time to post on our TripAdvisor page, it really means a lot to us. It is great to have you back as a loyal guest to our brand and hotel in specific. Each and every individual at our hotel tries their best to welcome our guests with open arms and make them feel right at home, I am glad you experienced that. From our Best Western family to yours, we welcome you and your loved ones back anytime and we looked forward to your next stay. Regards Joanne S Guest Service Manager

"Weekend family visit"

5
16/05/2017

We needed a place to stay while family had volleyball tournament.. Team staying near by so this was great choice. Excellent check in staff..very nice room..excellent breakfast area all included as well as 24 hr hot beverages..liked recent upgrades..enjoyed our stay..would stay again

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear Gordon K We are indeed grateful for your warm feedback. It is nice to see our services being acknowledged more often which is an encouragement to carry-on the good work unabated. We hope that you'd visit us again in the not so distant future for a yet another great experience. Best wishes Joanne S Guest Services Manager

"Warm Welcome Stay"

5
12/05/2017

Arrived here after long drive due to Doctor Appointments in Toronto and were greeted with very caring friendly staff. The hotel is spotless and so comfortable we felt very relaxed and refreshed and will stay here again ...

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear evatU7739DU Thank you for your wonderful review about our Best Western Plus Cambridge Hotel. We are so happy to hear about your experience with our wonderful staff. All of our team members are always determined to exceed your expectations or needs, we will surely share your comments with all our staff. Thank you for making our Best Western Plus your choice of hotels and our team looks forward to welcoming you again on your next trip to Cambridge. Best Regards Joanne S Guest Services Manager

"Quailty and staff of hotel"

5
12/05/2017

One of the best hotels we have stayed in. Everything about this facility is top notch. The staff, all the way from the cleaning people to the manager were very cheerful and helpful. The hotel and room layout were well designed. Not your straight long hallways and square rooms. The vanity in the bathroom was the longest I have ever seen in a hotel. I cannot think of one thing that we found to be less than A-one.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear davidd0422YY We were thrilled to see your great review not only because it promoted our hotel and services in totality but also of the encouragement that help us continue the hard work. Thank you for this and also for your loyalty to our brand. Hope you'd continue to patronize our property for years to come. Best regards. Joanne S Guest Services Manager

"Theater visit to Cambridge"

5
11/05/2017

Tied in perfectly with our theater and dinner booking. Always enjoy Best Westerns. Staff very welcoming and helpful during our stay. Found the hotel to be clean and well taken care of. Enjoyed the pool in the evening, water was nice temperature and the area was also clean and well taken care of.

Joanne S, Front Office Manager at Best Western Plus Cambridge Hotel, responded to this review
Dear petergF283WO It is fantastic to learn that you enjoyed all aspects of your recent stay and were able to take advantage of our convenient location and proximity to the theater. We were also thrilled to learn that our team provided you with the world class customer service that we continuously strive to deliver and pride ourselves on. Best Regards Joanne

"Business Stay"

5
11/05/2017

Very good value for the money. Nice pool, hot tub. Comfy bed and exceptional staff made being in a hotel away from family a great experience! The breakfast had a good selection of foods and having freshly baked cookies available through the evening was a very nice touch to go with the 24 hour coffee!

"Cambridge Best Western"

5
08/05/2017

Very good hotel and friend staff. Ideally located to shopping, major highway and city. They even have a swimming pol that was warm and hot tub that was not blistering hot. This was our second stay and will again when in the area again.

"Group Stayed for Baton Competition"

4
08/05/2017

Very good overall, nice new lobby updated. Pool and hot tub in nice condition and even a cute little alcove with TV /fireplace and sitting area in the pool area. Rooms could use some updating (6th Floor). Lighting in room was very low, need more lights and should update electrical with some USB ports. Breakfast was well kept and staff attentive!

"Great Value in Cambridge Ontario"

5
07/05/2017

Enjoyed a one-night stay May 4 2017. Extremely friendly and helpful staff accommodated our early check-in request. Perfectly clean and comfortable room, first-rate all around for this type of hotel. Can definitely recommend.

"Great hotel for a decent price"

4
01/05/2017

Staff were friendly even though the Hotel was completely booked. We had several rooms & they got us checked in fairly quickly (and early!) The beds were very comfortable, and the pillows are definitely the "icing on the cake". Rooms & hotel main areas were very clean. The breakfast was good. Nice selection & the staff kept it full even though it was busy. Would stay at this hotel again

"Great hotel"

5
01/05/2017

Clean rooms, great staff, location to highway, shopping, restaurants, entertainment, amusements, handicap parking near door. Hotel has been recently renovated interior including upgrades to room, furniture

"Great hotel -"

5
29/04/2017

At the BW in Cambridge I was made to feel welcome and cared for. From check-in to check-out it was a pleasant experience. The room clean, the bed quite comfy and the FREE breakfast spread covers all the bases. I will be spending quite a bit of time over the next few months in Cambridge for business and I sure hope they will have availablity every week I need it!

"Great Stay at Cambridge Best Western Plus"

4
24/04/2017

Linda was very friendly at the front desk upon arrival. Check in was efficient. The room was clean, the bed comfortable, plenty of hot water for showers in the morning. We used the indoor pool and the hot tub--on busy days it may be a bit crowded as the pool is not very large, but we had the room to ourselves during our April stay. Breakfast was very good--it is a warm buffet, so don't expect piping hot like you would get at a full service restaurant. They had scrambled eggs, sausage, baked beans and premade omelets in the warming trays as well as cold cereal, toast, a waffle maker, bagels, juice and coffee. There was plenty of seating at the breakfast area, again we were there in April so it may be a little more crowded in the busier months. The staff checked several times while we were there to ensure all the breakfast offerings were well stocked. We were very pleased with the value and the treatment we received there.

"Everything during the stay was excellent. Everyone very helpful and pleasant. Enjoy staying at the Best Western &points"

5
22/04/2017

Everything great! Simply said wouldn't change anything. Love getting points then using then tonstay for kids sports. Like to use gift cards for the restaurant if they have one on site Or put towards another free stay

"Excellent!"

4
17/04/2017

Short family stay. Very impressed with this hotel for its price! Belfast was fabulous. Staff very courteous. Had pool and hot tub to ourselves. Key problems each time, however minor problem. We will stay again.

"Gift Card not Applied..."

3
17/04/2017

Still waiting on the credit to appear on my CC statement as promised by hotel Staff...overall the hotel is clean and conveniently off the Highway...lots of local amenities in the area too which is a plus...

"Wedding Hotel"

4
10/04/2017

Great service. Rooms are nice and clean. Was happy with check in and check out. Breakfast was basic but free when we stayed. The bed was horrible. Very uncomfortable which was my only complaint. I was happy to only be spending one night in that bed.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear patriciabQ1883EY Thank you for sharing this feedback on your recent stay with us via TripAdvisor. I apologize you found our bed uncomfortable. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing. Sincerely Joanne S Guest Services Manager

"Best western cambridge"

4
09/04/2017

I had a great stay at this hotel. Staff were friendly and accommodating. Hotel room was clean and comfy. Hot tub and pool were clean and not to busy which was nice. My room was always fully stocked with towels ect.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear N2628BWyvonnes Thank You very much for your wonderful review. Your comments are very inspiring and we thank you again for a guest of The Best Western Plus Cambridge Hotel. Hope to see you soon. Regards Joanne S Guest Services Manager

"great experience"

5
08/04/2017

Stayed here many times now.Beds are soft, rooms are clean and just as important staff is super friendly and helpful. Stephanie at desk was great. Even at breakfast bar, they have nice friendly lady refilling and cleaning....She is always smiling. So refreshing.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear 902russm Thank you for taking the time to write a review about our Best Western Plus Cambridge Hotel. We are glad to hear that you found our staff friendly and rooms comfortable. We will share your wonderful comments with Stephanie and Sandi our breakfast attendant. Our team looks forward to seeing you again. Thank You for being a loyal guest. Best Regards Joanne S Guest Services Manager

"CLC User"

5
06/04/2017

Very accommodating and welcoming staff. The hotel is clean and bright. This location is my preference when staying in Cambridge for business because of convenience to the highway and many restaurants with shopping

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear jeffsN3413SI Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and our location we hope you return for a yet another memorable stay very soon. And thanks again for spreading the word. Best regards. Joanne S Guest Services Manager

"Good comfortable stay!"

5
06/04/2017

Good location for our business stay; lots around and hotel staff was caring and friendly and room was appreciated. Comfortable bed and very clean room. We would definitely choose this hotel the next time around.

Joanne S, Guest Services Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear 22isabeller Thank you for sharing your experience. It's nice to hear that you were pleased with our services facilities and location. We try our best to make our guests happy and content at all times. We hope you'd come back to see us again soon. Best regards. Joanne S Guest Services Manager

"Watch your bill"

4
28/11/2016

The hotel itself was very nice, clean and well-maintained. Staff was friendly. The breakfast was decent but a little disorganized, hard to find things. Very good price but bill was $3.00 more than quote when booked.

"A very poor memory for rememberance day"

1
13/11/2016

My wife and I are seniors and are extremely disappointed with our 2 night stay Nov 10, 11 2016. Our room was on the second room 205 it was directly above the area used for breakfast. Starting at 6 or 6:30 in the morning we were awakened by the noise of tables and chairs being dragged across the floor and it continued for 3 hours till breakfast was over. The same noise was heard off and on till we went to bed because other guests or staff used the area off and on throughout the day. The room was anything but clean and bathroom vanity top was very small no room for personal items. We have had much better rooms and stays in much cheaper hotels. Next time we visit Cambridge which is something we do often each year we will most likely choose the Homewood Suites.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Bob, Thank you for taking the time to send us your feedback on your stay. We are sorry to hear that you will not be staying with us again, and that you did not enjoy the location of your room in the hotel. We have many styles of rooms in the hotel, with all different layouts in the bathroom. If you do choose to stay with us again please let us know what you need in your room and we will do our absolute best to accommodate each one of your needs. Wishing you safe travels, Lauren R Guest Services Manager

"Great spot to stay in Cambridge area !"

4
28/10/2016

Welcoming lobby, pleasant staff, clean quiet room, comfortable bed, nice bathroom = everything you need ! And a very nice breakfast included. Good access to primary highway as well as main shopping and dining area.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Hi Peter! Hopefully you have the opportunity to come back and visit us again soon, we would love to see you again. Have a great day, Lauren R Guest Services Manager

"Great if there are no hockey teams there!"

4
23/10/2016

We stayed here this weekend and it was stuffed full of hockey teams. We expected a very loud evening but it was VERY quiet at night which was lovely. Room smelled SO clean when we arrived and other than a chip in our tub it was very nice. Hot water was slow to get and not actually all that hot but good enough. The breakfast was good but I was horrified at how poorly supervised the hockey kids were as they were licking utensils and putting them back, wasting food etc. This is not a fault of the hotel but the parents!! We are former parents of rep hockey kids and NEVER would we have allowed any of this by our own children or their team mates! Wake up parents!!! you were right there and allowed your children to act like animals. It was embarrassing for you team which I won't mention but will remember.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Good morning Wendy, I am very sorry the teams were an issue during your stay, we truly do our best to make sure every guest enjoys their stay. Thank you for understanding not everything is within our control when it comes to how other guests behave in the hotel. Hopefully you be back to stay with us on a quieter weekend, and you can enjoy our wonderful breakfast in peace. Lauren R Guest Services Manager

"$150 nitemare. Book at own risk."

1
18/10/2016

We've stayed at other Best Westerns (Cornwall and one near Kinkardin in the last year) and had no problems, that's why we got the points card. So... we booked the room through expedia and when we arrived at the hotel the woman at the front desk took our name and gave us our hotel keys promptly and with out issue as we got there around 9:30pm. We got to the room and we heard running water noise which ended up being the toilet. So I went back down and asked for another room due to the toilet not working and there were 3 kids making a ton of noise in the hall near our room by the elevator playing hockey, that I mentioned as well. She told me they were fully booked and had no other rooms and would send a repair guy up. I said well if he can't get it fixed what then. I got an I'm sorry there's nothing we can do for you. I said ok we'll see if he can fix it then see about it if he can't. So I went back to the room and my wife said you need to see the state of the bathroom? I took my camera and took pictures it was so bad. I was going to take one of the toilet too as it was gross and not cleaned but the guy came to fix it. So he said it was the flapper and would run down to get one, then he came back 5 mins later and fixed it and he also told the kids in the hall to knock it off. By then it was around 10:30 and we had a long day and just wanted to relax. After seeing the state of the bathroom we both slept fully clothed and put shirts over the pillows as we didn't know if the bed was cleaned properly after the bathroom was so disgusting. Around 1:30 am a loud noise woke us both up, which sounded like someone power washing aluminum siding on the other side of the wall. I thought it might be the toilet running but it wasn't. Don't know where it was coming from. It continued on until 2:10am. It stopped then resumed at 2:30am and would happen intermittently all nite long approx every 15-20 mins until 4:30 when it stayed on constant until 5:30am. Yay 2 hours sleep. My brother came to meet us at the hotel lobby and we were going to have the breakfast there but it was too crowded to get a seat as there were only about 5 tables. So we didn't use our complimentary breakfasts and went elsewhere. And we decided to get the hell out of there and checkout at the same time. A different woman was at the desk and looked at us and said "Ya?" I said we want to check out. She was on the phone the whole time and said to us she couldn't get a receipt for us because the printer was broken then continued talking on the phone. I said excuse me can I get the total amount then. She looked at me and said "Give me your email address and I'll email it to you" then said "No expedia will send you the bill" after she looked at the computer and after I had written down my email. I just shook my head said "whatever" and left. Now the room. After seeing the condition of the bathroom we didn't even look at the rest of it. Just got into bed and thought we'd sleep. Until all the noise. We didn't want the sheets on us and the airconditioning was full tilt. I turned it off but there was no heat setting, it said aircon only on the thermostat so it was a chilly nite as well. Also the phone was flashing with big red light the whole time, we thought it was a message but we checked there was none. No way to turn it off. What year was this bathtub last cleaned? Check the pics. My wife said, I'm not having a shower I'll wait til I get home tomorrow. I said I bet it fills up too.Yup. Filled about 4 inches. I think I need to be deloused. Beyond disgusting and unexcusable. We wiped the crust on the tap with a kleenex and it came off and there was brown goo around the base of it on the right side. I wonder if they cleaned the counter with the towel that they used to clean the toilet then hung it on the rack. Would explain the brown marks on the towel..Oh wait they didn't clean the toilet either. Be glad I don't have a pic of that you would vomit, pubic hair and black gunk. Sickening. I'm sure I'm missing telling you something else but that should suffice to get the gist of it all.. We couldn't get out of there fast enough. The hotel should refund our money. $150 for a nite of hell. We've enjoyed other Best Westerns but this one should be torn down. Oh and to add insult to injury, all of Best Western's email links don't work on their corporate site. So I can't lodge a complaint by email and send lictures. It now refers you to a 800 number for customer serviice.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5196234600. Sincerely, Lauren Rayner Guest Services Manager BEST WESTERN Plus Cambridge Hotel

"Renovations Going On , No Discounts for the Discomfort"

1
09/10/2016

Was the lousiest hotel chain that I have ever dealt with. On Sept 13,15 and 15, 2016, I was unfortunate to having stayed in this hotel in Cambridge, ON on a business trip. Firstly, they did not tell me about the renovations going on. The place was dusty and hot with temporary quarters for the supposed front desk and restaurant. The attendants could not find me my reservation, gave me the wrong keys and a string of other things where it does not appear they have any customer sensitivities. The cafe staff were very nice and good, however. The most appalling is this; they see fit to run renovations and still take bookings for rooms, and your money, yet offer no discount whatsoever for these inconveniences and discomforts. I will never stay in a Best Western again and I will ensure none of my business colleagues do either. I will also recommend to my peers that we take Best Western Hotels off the corporate travel recommendations list. Cheers, boys and girls.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Terry, We thank you for taking the time to send us your feedback on your stay here with us. I think you will find, now that the renovations have been completed for some time, that it is a very different atmosphere here in the hotel. We understand your frustration and that our lowered rates during the renovation were not to your satisfaction. None the less, if you decided to stay with us again I know you would have a very different experience. Have a wonderful day, Lauren R Guest Services Manager

"convenient location"

4
02/10/2016

Stayed only one night - Lobby being redone and looked to be great - had breakfast on the lower level - everyone very nice. Room ok but they could use different pillows. Did eat next door at a Chinese Restaurant. Quite good.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
We are happy to hear you love the new lobby as much as we do, and thank you for taking the time to give us your feedback.

"Good Value"

4
26/09/2016

Hotel was easy to access and although the hotel was going through renovations the staff went above and beyond to make us feel welcome. The rooms were extremely clean and there was room for both of us to spread out our suitcases.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
We appreciate you taking the time to send us your review! Hopefully we will see you again soon.

"Clean, Good Location but needs some updating"

4
20/09/2016

The hotel lobby is currently being updated which makes it awkward when checking in but was okay and will be a big improvement. The room was clean but the rooms need some tlc. New carpet and bathroom tile would go a long way. The staff is awesome, they are very helpful and friendly!

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your review. Our lobby is now complete, and we are considering many new projects for what we would like to update next!

"Done with Best Western"

3
20/09/2016

So very disappointed. Booked one overnight to attend a wedding and was so looking forward to it. Reception area under construction, check-in was done in a cramped room, luggage trolley was broken and filthy, room carpet badly stained, condensation on room windows dripping on carpet, no shower curtain, desk chair "leather" cracked, torn, peeling. Breakfast in basement was just ordinary. Definitely not "plus" rating. Entire hotel needs renos. Definitely overcharged for what I got.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
We are very sorry to hear that you didn't enjoy your stay with us. We try to meet each one of our guests' expectations. We will work to fix the issues you experienced.

"Great Location"

4
08/09/2016

Hotel was nice, lobby under construction but not an issue. Indoor pool and hot tub was great. Full breakfast was excellent. Only issue was the wake up call. Got the wake up at 2:07am which was our room number!! Was not happy. Why would anyone want a wake up call at that time?

"Needs upgrading but good location"

3
06/09/2016

The hotel's location is great, close to the 401 and lots of restaurants. Like many people mentioned, the hotel is currently under serious construction in the front lobby. When we checked in, we walked in during an argument between a client and the front desk girl who wasn't having a fun time! Once the disgruntled gentleman left, and while checking us in, she wasn't shy about telling someone else what she thought of the gentleman, which was unprofessional in my opinion. Our room was ok, the bathroom's tiles and grout needed a scrub and a new toilet! Very average room, nothing spectacular and it would need a bit of a refresh. The "leather" chair was all cracked and peeling, no binder with hotel information to be found, not even a pen. Nice Keurig for morning coffee however, the powdered creamer wasn't fresh and "floating" on top. The breakfast is in the basement, in an old meeting room with disgusting water stains on the ceiling. Breakfast is "ok" again, nothing spectacular. The hotel might be better after a full lift, not just the front lobby.

"Nice hotel. Great location"

4
05/09/2016

I have seen a few negative reviews about this hotel prior to our visit, especially around the renovations to the lobby area.... Not really sure why the complaints though.... In no way did it detract from our visit... Friendly, hard working staff.... Great pool and gym.... Great breakfast that was basic but plentiful... Room was clean and spacious.... And only a few minutes walk to shops, bars and restaurants.... If you like a beet, then make sure you walk ( only about 10 minutes) down to Beertown on Hespler Road.... Great sports bar with lots of local and imported beers...

"Needs a serious upgrade"

2
05/09/2016

A disappointing experience. We could dismiss the construction work going on to upgrade the lobby, but it would have been nice to have been told about it in advance and for the pricing to be discounted for that and the other shortfalls. The check-in area has been temporarily located to what was, I presume, a guest room on the first floor, and guests have to exit by the rear entrance. Our room (512) needs an upgrade too - the shower tile grout was very black and the tiles uneven. There was no shower cap provided. The carpeting was stained in a number of places. There was a strong chemical odour when we first entered the room. Both the food and the "ambience" (located in the basement with spartan furnishing) of the hot buffet breakfast were quite unappealing (I felt like I was in a hostel) and it took a long time for the staff to bring more scrambled eggs - in a smallish container - that were emptied again almost immediately. Fortunately the room was quiet enough and we were only there for one night.

"Best Western Cambridge"

3
04/09/2016

Construction could make the reception desk very attractive eventually but the rooms are very old and questionable on cleanliness. It would take a lot of capital to bring the rooms to a reasonable standard for the $ charged for a night. Hopefully, this is a transition state, but not great for current clients. Staff are okay but won't put much effort into pleasing guests. It was the usual response that one bad customer means we are all hard to handle; just pay and get out of here.

"Fine. Clean and pretty quiet."

4
01/09/2016

Recently spent four nights here while working nearby. Renovations to lobby make entrance a bit awkward but my third-floor room was clean and pretty quiet. Bed was great, I slept well. There was a mini fridge in my room which I always appreciate. Breakfast offered variety, standard BW fare, suited me fine. Good coffee. Breakfast room not too crowded while we were there which was good. I didn't get to use the pool, unfortunately, but it looked nice. A decent Best Western. Hopefully they complete their renos soon.

"Do not stay there"

1
31/08/2016

The hotel is under renovation, however this was not the problem. The problem was the room. It was so moldy and the smell was so bad that I almost vomited when I entered the room. We ended up having to stay as it was full and we had two small children that were super tired and didn't have the energy to start looking around for another room. We always stay at 3* hotels and this is not a 3* hotel. At best a 1*. There was mold in the bathroom, hair on the bathroom door and like I said, the smell was awful. I will never stay there again. If I could rate this a 0, I would.

"Average place, good value."

3
26/08/2016

I've stayed here twice already and I'll be staying again next week totaling 9 nights. Yes, the reception area is being renovated. It's not a new hotel, but I don't want to call it "dated" yet. +++ Breakfast is good. There is a variety, including warm food, like sausages, eggs and bacon. Lot's of bagels and breads, cereals and yogurt etc. (However... it's located on corner walls and it's not arranged well. For example, the plates and napkins are separated from the utensils by the juices. And other little things that leave you looking.) There is a pool area. I did not use it but I saw lots of people that did. There is a workout room. Convenient location, right by the 401. Tons of restaurants and shopping within walking distance... and lots more if you are willing to drive 5 minutes. Clean and quiet. Staff are really friendly. --- The elevators are slow. Parking lot is tight. I have a 14' cargo trailer and most nights there wasn't room for it. Large vehicles can park on the street nearby or at the Chinese Restaurant next door. Lots of spiders outside. In the corners at the top of entrances and around windows. I hate spiders.

"Expected much better"

3
15/08/2016

I have been to many Best Western "Plus" establishments. I didn't feel that it rates a plus status. The hotel is going under renovations at this time in the lobby and I did see that the entire place is getting old and tired. Once the lobby is done I hope attention is also put forth to the entire building. Too many disappointments to list at this time. The breakfast area definately needs attention. It was a mess and I did not feel good grabbing breakfast there. I would recommend either the Cambridge Hotel next to this one or the Hilton on the other side. I have stayed at both of those hotels and do recommend them. Both are cleaner and more modern.

"Great stay"

5
15/08/2016

Had an excellent stay at this hotel. Hotel was very clean considering that the hotel was under construction. 1 reason for staying at this hotel was the swimming pool which was nice and very clean. The other reason was they served breakfast. Which as a family of 5 there was something for everyone.

"reminds a college dorm"

2
13/08/2016

We stayed here two nights. It is a dated hotel. The reception/check-in area is being renovated right now. Halls are dark and smelly, rooms feature aged furniture and unpleasant/old. The breakfast was OK though. Overall, the hotel resembles college dormitories.

"Renovations"

2
08/08/2016

Major renovations were being done at the time of our stay. The reception area was moved to a room with accessibility to the outside, however we were made to walk around the building in order to reach the area where we could enter and find the reception/check-in room. The receptionist was cranky (possibly from the construction?) and not very helpful at all. We wanted to pay for our room from a debit card, but weren't able to do this because they also wanted at $250 deposit for each room (we booked 2 because of large group). There was construction all over the hotel and I felt very inconvenienced as there was confusion all over. I'm hoping that things are finished very soon.

"Good location"

5
08/08/2016

Hotel lobby was under construction, but they were still very obliging. Our rooms were very clean and comfortable. Location is good if you've got tickets to the theater which is about 10 minutes away in town. Would definitely stay there again next theater trip.

"best westen"

4
05/08/2016

well iam not to good at this lol the stay in the staff where great rooms where clean in comfortable pool was great for the kids all in all a great stay we would stay again we really enjoyed the pool in breafest

"Very poor customer service. "

2
01/08/2016

We booked in on 13th July for a 7night stay after a transatlantic flight to find that the hotel was undergoing major reconstruction. This wasn't communicated with us in advance. The check in area was in a hotel room. No apology was offered for the appearance of the hotel during check in. Next morning, breakfast was in what was obviously a temporary dining room. That's not a big issue but I do object to having my breakfast on paper plates using plastic knives and forks and paper cups for drinks. When we went to "reception" to complain about all the above and the lack of wifi, again no apology was made and no attempt was made to convince us to stay. As someone who has worked in customer service for many years, I found that very unusual. I certainly wouldn't recommend this hotel.

"Reasonable hotel in Cambridge"

4
26/07/2016

Major renovations were a problem during our recent stay, but we have stayed at and enjoyed this hotel in the past, so the rating is more of an average. Breakfast location was moved and hot foods were not available for breakfast. Check in was cramped in a normal room, but staff did their best to compensate. I do think that hotel should have notified us of the renovations at the time of booking.

"Lack of Customer Service"

2
25/07/2016

My husband, daughter and I stayed at the Best Western Plus July 15-17. When we first arrived we noticed there was construction going on inside the hotel, which was fine, as check-in was not affected. Our room was on the fourth floor and there was a bad smelll everytime we walked in there during the weekend (we still couldn't identify what it was), but we would get used to it after a while. I noticed that they gave us two washcloths and two handtowels, four towels. I tried to call down to the front desk, but our phone in the room was not working so I had to use my cell phone and go through the automated service. When I told reception that our phone was not working, and that we were missing washcloths, I was told to come down to front desk and pick them up. I have never been to a hotel that would inconvenience a guest like that. I can understand if you forgot something at home and had to ask the hotel to provide you with something..that would be our fault. However when it is the hotel/housekeeping that does not give you the proper items, they should send someone to your room with the items, not inconvenience the guest The one positive was that the beds and pillows were very comfy.

Lauren R, Guest Relations Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Kelly B, Thank you for taking the time to send us your feedback. I am very sorry you did not enjoy your stay with us, and that we did not exceed your service standards. We work very hard to make sure each guest has a great stay with us during their visit, and each review is an opportunity for us to improve. Sincerely, Lauren R Gust Services Manager

"Great Family Friendly Hotel"

5
16/07/2016

Just returned from a 2 night stay with our children. Although the front lobby was under renovations it certainly didn't deter our experience. Our room was spacious with comfortable beds. It was clean and included a fridge and Kuerig coffee maker. I found this helpful when warming up my son's bottles. We enjoyed the pool and jacuzzi. The hotel provides a free breakfast which was ideal with kids. The hotel is easy to find as it is right off the 401. The only complaint was that you couldn't 't turn left when leaving but it was simple to go a 1 min drive down the road and turn around at the gas bar. Highly recommended. We went to the African Lion Safari which was only 25 minutes away. Many restaurants nearby.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Hi autumngirl73, Thank you so much for letting us know how much you enjoyed your stay with us. Hopefully you will bring the whole family back again! Lauren R Guest Services Manager

"Excellent stay at a great hotel"

5
13/07/2016

We have stayed here before, easy access to everything in Cambridge. We were going to the African Lion Safari again and enjoyed this hotel the first time and came back. Would recommend this to anyone. The rooms were very nice, clean and very comfortable beds. Bathrooms were clean and lots of towels as well.

Lauren R, Front Office Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
KBurrows, Thank you so much for letting us know all the things you love about our hotel, and hopefully we will see you again soon! Lauren R Guest Services Manager

"Great Hotel"

4
02/07/2016

Nice rooms and comfortable beds, breakfast is not bad but could have more selections. Free parking and free wifi is a plus, pool is nice. Central location is great for shopping and business. Overall I'd give it 4 stars.

"Clean and Well-priced"

3
02/07/2016

Stayed for two nights for a sport tournament. Desk staff were very friendly and helpful. The Lobby was clean and welcoming. Guest rooms were very clean. The morning breakfast area seemed a little small and dated, however, it appears renovations are to commence shortly. Great stay would definitely recommend.

"Awesome stay"

5
27/06/2016

This was the perfect hotel. It was clean and comfortable and had a great breakfast. We enjoyed the easy access to the highway as well as it was close to the grocery store, beer store, LCBO, shopping. It's a very convenient hotel. The staff was very friendly and accommodating. One of the nicest places I've stayed.

"quite gem"

4
21/06/2016

This quite gem is right beside the 401 and you don't even hear a thing! The rooms are very large. It has a wonderful swimming pool and hot tub. It features a deluxe breakfast with eggs. There are plenty of restaurants close by for eating at.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear B K; Thank you for taking the time to let us know about your recent stay at the Best Western Cambridge. I am glad to hear you enjoyed your stay and we certainly appreciate your kind words about the hotel. On behalf of all the staff at the hotel I hope we have the opportunity to welcome you back to the Best Western Cambridge in the very near future. Regards, Michael Regan General Manager

"Responsive staff, excellent breakfast spread"

5
15/06/2016

We chose this hotel because of it's proximity to the Kitchener/Waterloo and Stratford areas -- great accommodations and excellent prices compared to other hotels slightly closer. We were delighted. We were able to switch from a room near the elevator to one further down the hall away from vending machines and the elevators. Very quite. The room was lovely, the bathroom had plenty of room and the tub was easy to get in and out of and with the curved curtain rod felt spacious. The breakfast offering was amazing, including choices of hot eggs, pancakes or waffles, coffee with real cream, bread, bagels and English muffins and fresh fruit. The staff person in charge of the area was very attentive, friendly and helpful to guests and ensured that nothing ran out. The seating area was well lit and papers were also available to read. No evening restaurant on site but we were directed to local restaurants by the front desk staff.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you very much for the excellent review. We are very please that you had a great experience at our hotel. We look forward to your next visit to Cambridge. Michael Regan General Manager

"great people"

4
14/06/2016

The hotel was fine but the people were incredible, they made the stay everything it could be. I was very pleased with the service it was quite outstanding. The location was great and everything we needed was close by. Breakfast was good and had a wide variety of food items.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for your kind comments. We pride ourselves on the service aspect of the guest experience. I am glad our team delivered. We look forward to you staying with us again in the future. Michael Regan

"Best Western Cambridge"

4
06/06/2016

The people set this facility apart from most of the local hotels, they were excellent and very focused on the customer considering the lower price point for this hotel. the rooms are older but many are being redone and the common facilities have just been updated

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Perry, Thank you for your recent review of your experience at the Best Western Plus Cambridge. I am very please that our team left you with a positive impression of the service we can provide. We look forward to your next visit. Michael Regan

"Business Stay"

4
01/06/2016

Great place to stay. It was close to everything I needed during my stay. The only thing I would like to see is a restaurant attached to the hotel, this would allow for room service. The breakfast bar however was excellent with a choice of both hot and cold breakfast items. Much better than the usual continental breakfast you get at most hotels.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Leanna, Thank you for your review of your recent stay. We are please that the hotel suited your needs in many aspects. We look forward to you seeing you again when you are in the area. Michael Regan General Manager

"Best Western Hotel"

5
31/05/2016

We had a very pleasant stay at this Best Western Hotel where the staff were very courteous, helpful and of course very friendly. The room was excellent, the bed very comfortable and overall, a very enjoyable stay. We will stay here again on the next visit to Cambridge.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Wayne, Thank you for your kind comments. I am so please that our team is executing the hospitality promise. It is what can set hotels apart from others. We will see you next time you are in Cambridge. Michael Regan General Manager

"Everything you'd expect"

5
30/05/2016

A clean, comfortable hotel with all the amenities you'd expect and more. The free breakfast included eggs, sausages, breakfast burritos and machines for making pancakes and waffles. The beds are comfortable and the price was right for the tail-end of a family road trip.

"Parking lot very dark at night"

4
17/05/2016

This is a very nice hotel, just south of Hwy 401 on 24, we arrived late in the evening. When I went to park our car I found the parking lot lacking in lighting and very dark in most places. I mentioned this to the desk clerk who said she did not know how dark it was.

"Convenient Stop Near Hwy"

4
12/05/2016

The hotel is easy to see from the hwy, no navi needed. The staff was helpful finding a restaurant in the vicinity for sushi. The rooms was perfect for e-mails and later a good nights rest. It is close to the Cambridge business area.

"Extremely disappointing customer service"

1
06/05/2016

I have never been spoken to so Rudely by someone in my life. The night clerk at the front desk accused us of lying when we walked in with our small, well behaved dogs. We booked this stay on Expedia as a pet friendly hotel with a pool. Btw pool was closed for renovations. :( When we arrived my friend staying in a separate room from us walked in with her two small dogs. Other guests were talking to her and complimenting her dogs in front of the 1st clerk. So Never thought anything of it. We went out for dinner. When we arrived back at midnight we were yelled at in front of other guests called liars and accused of sneaking our dogs into the rooms. Take in mind the only way in is through the front door. We had no reason to sneak our dogs in. This may have been a misunderstanding and we could have worked it out without us feeling like second class citizens. :(

"Check different sites for rates"

4
25/04/2016

We got a nice room at a reasonable rate but spent quite a long time comparing different sites. We found the best rate by booking under BWRewards at the military rate. That was a saving of $40 a night from the price quoted by the hotel when calling. I am hoping that at some time we will see hotels, all hotels, remove the carpets from the floors. I don't recall ever staying in a hotel without having to be careful about where to set luggage etc.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Allan, Thank you for your review of your recent stay. We appreciate your comments and we are pleased that the hotel experience and rate were appealing. We hope that we see you again soon! Thank you,

"Okay Stay"

3
24/04/2016

I came from Brantford. I asked for a quiet floor away from teams etc. I was put on 5 floor by elevator. All I heard all evening was doors slamming , elevator and people being noisy. My daughter and I couldnt sleep much. My toilet took like 10 minutes to flush. Bathrooms are outdate, shower had mold or mildew,Floor was dirty, couldnt get into pool till 7:30 in evening. children and people splashing, taking water out of hottub, no one would do anything, was very upset with overall trip and stay. when u pay 120 for a night, u deserve to have some peace and quiet

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Suzanne, My sincere apology for issues encountered during your stay. These are certainly not standard issues that our guest should experience. Please contact me directly if your are coming back to the Best Western Plus Cambridge. I would like to organize your reservation needs personally. Thank you,

"Best Western Plus - Cambridge, ON"

4
21/04/2016

Very good experience overall. Courteous staff, well-priced (with CAA discount), well-located, well-maintained, comfortable room, all amenities that I would expect. A bonus was the very good Chinese restaurant next door (China House). I would use this hotel again if in the area.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Peter, Thank you for selecting the Best Western Plus Cambridge. We are glad that you had a very positive experience. We look forward to your next stay! Thank you,

"Just Average Room"

3
20/04/2016

Booked for a business trip. The staff were very friendly and helpful! The rooms are functional and descent. Our room was average, bathroom is tired and needs a Reno. Beds were comfortable but firm, best thing about the bathroom was the shower head. All in all I would stay there again but wouldn't pay over $85 a night. Location is good close to highway and shopping.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Stacey, Thank you for your comments. I am pleased that the service experience was very positive. We look forward to continued improvement in our product offer. We are in the process of some very nice improvement's which should enhance the guest experience. Thank you,

"Enjoyed my time here"

5
17/04/2016

I was visiting the Kitchener Waterloo area and decided to stay here because it was so convenient to Hwy 401. I found it to be clean and comfortable. I especially found the receptionist to be very helpful when checking in and she took the time to listen to me and match a recommendation for a restaurant with something that I liked. The pool looked great but I didn't have time to try it out. One thing which I found challenging was getting out to leave as you have to make a left and then turn around to get back to the 401. I found breakfast to be just what I expected but as I was staying 2 days would have liked something different on another day.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Stephen, Thank you very much for your great review of your experience. We are very pleased that the Best Western Plus Cambridge exceeded your expectations. We look forward to your next visit to our city! Thank you,

"one night stay"

3
12/04/2016

An average hotel. The room was clean, bed comfortable, but the décor a little dated. Continental breakfast was adequate but go early. On a Sunday morning once it fills there is no place to sit. The hallways on our floor, the third, had an odd odour. The room was not affected by this odour.

"Great for A Weekend"

4
11/04/2016

Had booked this for one night and found out we had to stay an extra night with a tournament for our granddaughter. There was a Provincial Volleyball Tournament happening and virtually every hotel in the surrounding 3 cities were booked. Michael (Manager?) bent over backwards to help us and we wound up with the same room for the second night! Great service!! It is the ideal place that provides a perfect stop when you are coming and going!

"Wonderful Weekend"

4
11/04/2016

Had planned one night and with Volleyball tournament going later, we asked for extra night. Michael was great in helping us with the extra night as well as not having to change rooms. The staff are very very helpful and while the pool was a bit cool, the fitness room had all the essentials. The breakfast was standard fare ... but the staff ensured that more food was there if it ran low.

"Family celebration"

4
09/04/2016

We have family in the area that we visit frequently and we always choose to stay at this Best Western. We always have good service, friendly and helpful staff and there is always a good selection at breakfast. We will continue to stay here when in the area.

"Good Basic Hotel"

4
07/04/2016

Reasonably priced good quality hotel convenient for those travelling through Cambridge. Located adjacent to the 401 highway and across the road from a major shopping mall. No noise to speak of from the nearby highway. Quick efficient reception. Standard hotel quality room, clean and well appointed. Small pool adjacent to the lobby. Standard hot and cold DIY self-serve breakfast included in room charge. Downside is that there is no onsite restaurant although there is a Chinese buffet restaurant right next door, a good quality restaurant at the adjacent Cambridge Conference Centre hotel next door and plenty of chain restaurants in the shopping centre across the road.

"Always the right place"

5
28/03/2016

No matter what causes us to stay in Cambridge we always choose this Best Western. We've always been treated well. The amenities such as the pool and hot tub are always used. the new paint in the pool area is bright and comforting.

"Just a getaway"

4
21/03/2016

We have stayed at this Best Western PLUS in the past. It is very close to shopping and many restaurants. I often stop in this location and visit the Cambridge Golf Shop. And of course the main reason we stay pick this hotel is because we always plan a dinner at the Keg restaurant a very short distance away.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for staying with us again @ the Best Western Plus Cambridge. We are pleased that you choose to stay at our hotel when you come to Cambridge. We look forward to your next visit! Thank you, Michael Regan General Manager

"It worked for us."

4
15/03/2016

We stayed 5 nights (long story). Overall we had good nights sleep with internet and free breakfast. They have a cool waffle and pancake machine. The pool was a bit cold for my liking but there was a hot tub. It was a fairly quiet keep to yourself kind of hotel.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you staying with us recently. We are pleased that you had a good experience at the Best Western Plus Cambridge. Thank you, Michael Regan General Manager

"Good mid-range hotel"

4
13/03/2016

We stayed 2 nights and were pleased with the rooms and the complimentary breakfast. Breakfast location could be too small when the hotel is full but there was plenty of room when we were there. Rooms are spacious and clean and the rate was good. Location is close to shopping and dining areas but a bit outside of the city center. We did miss a restaurant or bar for evening dining and relaxing.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for your review of the Best Western Plus Cambridge. We are pleased that you had a good experience during your stay. We hope that we see you again next time you are in town. Thank you, Michael Regan General Manager

"Great Stay!"

5
11/03/2016

My family stayed 1 night at this hotel before a sports tournament. Staff was great. The rooms were very spacious, clean and comfortable. The breakfast was very good. More choices than what you usually get for a hotel breakfast. Price was very reasonable. Would definitely stay here again and recommend to others.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you for your kind review. We are very pleased that you had a great experience at the Best Western Plus Cambridge. We look forward to your next visit to our area! Thank you, Michael Regan General Manager

"Nice Stay, Cold Pool, Bring Bottled Water"

3
07/03/2016

We were referred to this hotel from a partner hotel and this pricier one was willing to honour the lower rate. Our check in was fast and friendly and the girl at the counter joked with us and chatted with my girls. The hotel looks very nice and the lobby is modern. Positives: - The room was clean and the bathroom was spotless (with a full sized hair dryer which I appreciated). - First floor has a door to the parking lot for loading/unloading (parking lot can get noisy though). - Keurig machine with coffee and tea (shorter people will have to move it down from the microwave). - Easy to get to, close to amenities, right off the 401 yet I couldn't hear the traffic from where we were. - Decent breakfast with quite a few options (if you stay with this chain a lot it's pretty standard). Negatives: - The gap between our door and its frame meant a constant draft from outside (-11). The large window was drafty too so we had to pull the curtain as far as it would extend and use our luggage to hold it in place. - The water tastes TERRIBLE! From the sink or from the morning breakfast, the water was so gross and made the coffee and tea almost unbearable. - Cold pool and pool deck. Broken sauna. - Empty vending machines (tried the drinks on all 3 levels and all sold out for the options we tried). - Wifi is slow…if you can even connect! I would not recommend this hotel for business travel. - Checkout girl was not very friendly. It was Valentine's Day/Family Day weekend and with two young children the main reason we chose this hotel was for the heated pool (which the partner hotel had called ahead to make sure that the pool was open/working). It was SO cold. Everyone was crammed into the hot tub. There is a sauna but it was locked and judging by the other comments, the sauna and pool issues have been going on for some time. For a pricier hotel I'd expect more.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Victoria, Thank you for your detailed review of your experience. My sincere apology for this issues encountered during you stay. I am please to say that the issues with the pool temperature have been since resolved. Please feel free to reach out to me directly if you come back to the area. Thank you, Michael Regan General Manager

"Quick visit"

4
07/03/2016

Overall the hotel is nice. The pool was cool not heated. The hot tub was huge which was nice but should have been cleaned. The staff were great! My gift card for $25.00 from Best Western was USD so that was great too because it more in CAD dollars!!!

"One Stop Shop"

3
07/03/2016

Just a one night sleep over for the wife to do some shopping while I was treated to a hockey game in Toronto. Hotel was fine. No problems. Nice hot breakfast. Convenient location. Did not use the pool or any of the fitness area.

"Great staff"

4
02/03/2016

I have tried many hotels. for the price and comfort level i think best western is the best so far. the only problem we ran into is that the pool and hot-tub were under repair during our first visit and during the second visit that pool heater wasn't working the hot tub was way too hot.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Nick, Thank you very much for your kind review. I am pleased to say that the issue regarding the temperature in the pool has been solved. We really appreciate your loyalty to our hotel and we look forward to your next visit. Michael Regan General Manager Best Western Plus Cambridge

"best way to visit with relatives"

5
22/02/2016

The hotel was clean, room and bed quite comfortable; the included breakfast had fresh hot eggs and sausage as well as toast, pancakes, waffles, juices, good coffee, and a good selection of hot/cold cereals; exceptional location with good access to major highways/roads and shopping and eating establishments; reasonable value; great staff keeping breakfast items well stocked and provided quick check-in and check-out; cool/cold pool but nice hot tub.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
John, Thank you for your kind review of Best Western Cambridge. We are very pleased that you enjoyed your stay with us. We are pleased to say that the issue with our pool temperature has been solved. We look forward to future visits to our location. Thank you, Michael Regan General Manager Best Western Plus Cambridge

"Not the Nicest Best Western I've Stayed At"

3
21/02/2016

First off - I'd like to say that I expected more from a Best Western Plus location. I have stayed at a few over the last year and this location was not nearly as nice. It is a tad dated (which I could overlook) but also somewhat dingy. The bathtub in our room was covered in rust spots. The bed wasn't overly comfortable. The staff were very friendly though and breakfast was put out early (which was appreciated because we had to eat and run!). Like someone else said, convenient location by the highway. Not sure I'd stay here again. Average.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
A Weber, Thank you for your review the Best Western Plus Cambridge. I am very sorry we did not exceed your expectations. Our team is working hard to address some of the building issues you have identified. I hope that if you decide to stay in Cambridge again you will give us another try. Thank you, Michael Regan General Manager Best Western Plus Cambridge

"Hotel needs some work"

2
16/02/2016

We visited the weekend of Feb 13/14. We specifically went to the hotel so our kids could enjoy the pool and hot tub for the weekend. I wish I had read the other reviews before we went. The pool was ice cold, hot tub was filthy - my husband actually took pics of the hot tub condition. The pool area itself was freezing. Just sitting in a chair watching my kids swim was painfully cold. There were very few chairs in the pool area, so at times I had to stand to watch my kids swim. Our room was set at the highest heat setting, and was still cold. People in the pool area were also complaining about their rooms and how the heat didn't really "heat". The breakfast was great, however, the breakfast area is in the lobby and was freezing. We ate breakfast with our winter coats on. I pretty much never warmed up our entire stay. I don't think I would stay again, there's lots of hotels with pools and there were just too many "cons". By reading the other reviews, I see that the pool temperature has been a problem for a while and their management has not rectified it. It was a disappointment.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, We apologize for your very poor experience. Yes the pool issue regarding the temperature took too long to solve. It has finally be repaired! Please contact me directly if you ever decide to visit our hotel again. Thank you, Michael Regan General Manager Best Western Plus Cambridge

"OK Hotel"

3
14/02/2016

Stopped over from one night. Hotel is OK. Room was clean and comfortable. Breakfast area is small and somewhat crowded. Some highway noise. Right next to the highway if you are looking for a convenient place to stop for the night.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Rich, Thank you for your review of Best Western Cambridge. We are looking forward to some improvements in the near future to our hotel. We hope that we will be able to move your opinion from OK to excellent! Thank you, Michael Regan General Manager Best Western Plus Cambridge

"Great Customer Service"

5
12/02/2016

The room, free breakfast and location were all nice, but the customer service was excellent. Front Desk staff especially Ms. Lantz went above and beyond the call of duty. She even assisted me in doing my laundry. Kudos to the management for hiring staff that makes those who live out of a suitcase feel at home.

"Success for business"

5
02/02/2016

As a professional photographer, I stay and work several hotels throughout the year. I keep returning to this hotel, because of it staff, and the room is exactly what I need to work in. The staff always goes out of their way to make my stay very comfortable and successful.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Hannu, Thank you for your great review of Best Western Plus Cambridge. I am very pleased that the team makes an important impact on your visits. We look forward to many returns in the future. Thank you, Michael Regan General Manager

"Disappointment"

1
01/02/2016

Our Family stayed there this past Saturday January 30. We were going to Chicopee Tube Park and didn't have to stay in a hotel as it's only an hour away from our home. We wanted to stay at a hotel so our kids could enjoy the pool and we could enjoy the hot tub. The pool was ice cold and the 'hot tub' was barely warm. The foam in the hot tub was brown. A request was made at the front desk to turn up the hot tub temperature. Apparently the repair person does not work weekends and they were aware of the issue. We found this unacceptable especially since most of their business is had on weekends when rates are conveniently higher. However, after reading other reviews I see we were lied to as there was pool temperature issues just one month ago. Perhaps you need a new repairman.....that works around the clock. Just sayin'

"Never Returning"

1
31/01/2016

Checking out this morning, and will never stay here again. Pool was ice cold, 'spa' was filthy and less than body temperature, sauna was padlocked and 'under repair'. Front desk staff was surly, lied about the pool problems. To add insult to injury, the coffee urns in the lobby were all empty by 11 PM and unlike any other Best Western I've stayed at, the staff refused to make more.

"Very good service"

5
26/01/2016

I always stay with Best Western because they offer a very good service, and of course I was not dissapointed this time. The personnel was very helpful, they have very good facilities and it is located close to many shopping centers and restaurants.

"Good location"

5
16/01/2016

This hotel is seconds off the 401 with easy on and off access. The rooms are large and comfortable. Staff is very friendly and helpful. Ample breakfast is included and various dining options within walking distance.

"Beautiful and comfortable"

4
09/01/2016

The staff is excellent. I needed a microwave in my room and they brought it up right away. The only bad thing was the beds were very hard. The continental breakfast is very good with lots with lots of choices. Even a pancake maker & waffle maker. We would definitely stay again.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review. We are pleased that you enjoyed many aspects of your stay. It is great to see the team made an impact on your experience. I will follow up on your comments regarding the beds. We hope to see you again when you are in the area. Michael Regan General Manager

"Has everything you would need during a hotel stay"

4
05/01/2016

I stayed at this hotel this past weekend. It was extremely cold outside and I don't know if that effected the temperature inside. I found the lobby, hallways and room cold. The breakfast had lots of options and was well laid out however again I found it very cold and didn't take off my winter coat. The hot tub was the same temperature at the pool and I found that odd. Great location close to everything I needed! A suggestion I would make is that no one asked me how my stay was. I think it's a great idea in the morning at check out to ask how everything was. Gives the opportunity to make suggestions or give praise and makes a person feel that their opinion is wanted.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review of your stay at Best Western Plus Cambridge. We are happy that you enjoyed our Complimentary Breakfast offer. Thank you for your specific comments regarding your visit. This type of feedback it critical for improvement. We look forward to your next visit to the Cambridge area. Michael Regan General Manager

"NYE overnight stay"

3
02/01/2016

Liked to stay first floor, but disappointed with the smoke odor lingering in the hallway. The room where we stayed was close to the rear exit where the people go out for a smoke. The odor can be faintly smelt in the room

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review. We apologize for the smell of smoke that was experienced. Thank you for staying with us and we hope that we see you again in the near future. All the best for 2016!

"One of the better hotel breakfasts"

4
01/01/2016

Stayed here for 9 nights. Have a couple complaints but nothing major. First the hotel advertises a heated pool. The pool was indoors however not even close to being heated. They won't tell you this but its basically unusable in the winter months. Only one of the hotels elevators was working. so checking out or going anywhere at busier times was difficult and frustrating. The only other thing that sucked was the fact that they had no bacon with the breakfast they always just had this gross breakfast sausage. Its a great breakfast except for that disgusting sausage. but thats it. Other than those 2 things the hotel is a great hotel. Staff was helpful. I forgot my mouse in the room when i checked out. I phoned the next day and was easily able to retrieve it from the cleaning staff. internet worked great. room was clean. Would stay again.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for you recent review of your recent stay with us. I am pleased that you enjoyed many aspects of your stay with us. We appreciated your feedback regarding our areas for improvement. Thank you for staying with us and all the best for 2016! Michael Regan General Manager

"What a hotel should be"

4
30/12/2015

After staying at a few other hotels in the area and Toronto in the last week (as well as my own place nearby in the basement suite, as am in town to visit), I can tell you, this hotel was like heaven. The room was super clean and smelled fresh. Everything was laid out nicely. The furniture is well appointed and almost new. There's a brand name large TV that works. The bathroom has a granite counter and everything is almost spotless. There are soft towels and soaps. The bed is awesome and pillows pristine, plentiful and soft. The remote has been sanitized and is easy to understand. There's a real iron. It's quiet and not next to a gas station. The staff are courteous. The lobby is nice and the breakfast is decent. The halls and carpets are up to date and very clean. The wifi is free and fast. So, unless the Hilton has a better rate, I recommend you spend the extra $10-20, if required, and stay here. Aside from a few kids running around a little, it's fantastic and where I should've stayed the last week while in the region. There are a lot of substandard hotels around and this one stands out as an example of how it should be done.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your wonderful review. We are very pleased that you had a great stay with us. Our team does work very hard to ensure the guests have a great experience. We look forward to the next time you are in the Cambridge area! Michael Regan General Manager

"amazing for the price"

5
30/12/2015

Easily accessible from Hwy. Great staff. Very clean hotel, rooms. The pool looked very clean. Breakfast was ready, warm and had a really good variety of hot and cold items. Check in and check out was done quickly and friendly. Love staying at this hotel.

"Comfortable, Great Breakfast, Great Staff"

4
29/12/2015

Stayed here 1 week and really enjoyed our time.The staff were always helpful, Breakfast was really good, a good selection and I loved the fresh whole fruit. The internet worked (a plus). I would definitely come back

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your recent review of our hotel. We are very please that your 1 week stay was an enjoyable experience. On behalf of our team we wish you all the best for the New Year! Michael Regan General Manager

"A lifesaver - Made us feel at home!"

4
19/12/2015

My partner and I experienced very dangerous road conditions on December 18th, 2015. After driving 10km in 30 minutes, we decided that the roads were too icy to continue home after visiting my sister in Waterloo and we turned off from highway 401 as soon as possible. The very first spot we stumbled across was this Best Western Plus and, with it nearing midnight, we decided it was in our best interest to stay in town over night and continue driving home (to Peterborough, Ontario) in the morning. We were relieved that there were rooms available when we entered the hotel and not only did we receive a great room at a reasonable price, the front desk was extremely helpful and courteous. We ordered a pizza and they immediately agreed to phone up to us and let us know when the pizza man had arrived, even when I got the name of the pizza place wrong! The room was clean and spacious, and even though we had no bags, we were able to request some small items to get us through the night that were graciously offered at the front desk. We got a great nights sleep in a comfy bed, after watching some cable TV on a flat screen TV! (As University studies, all of these things felt and were amazing to us!) In the morning we enjoyed breakfast with fresh fruit (that wasn't too ripe or under ripe - I had a perfectly yellow banana) with some cereal, and the option to have waffles and eggs. Check out was extremely speedy (under 5 minutes, even with someone in line in front of us) and again, the front desk was very polite, and very knowledgeable. We asked about the road conditions, and she let us know that they had been salted the night before and had improved. We would definitely return again, not only if we are in another pickle, but if we are ever vacationing in the Cambridge area!

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your very detailed review of your recent experience to the Cambridge Area. We are glad you made the choice of avoiding driving in the such bad weather conditions and selected our hotel as your place to stay. I am always pleased to hear that our team responded to your needs and made the experience a memorable one. We look forward to your visit's to the region in the future! All the best for the New Year! Michael Regan General Manager

"above and beyond"

5
11/12/2015

this hotel has great ratings for good reason. It's a clean property, well kept and its distinguishing feature is its staff. They pay attention, and have mastered customer service 101 in spades! You sense their care and attention to detail from the lobby and breakfast room to the guest spaces.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Dear Guest, Thank you so much for your wonderful review. We are so pleased that our team made an impact on your experience at our hotel. It is something that we have really focused on. We are very pleased that you felt our teams hospitality. We look forward to your next visit to our property! Michael Regan General Manager Best Western Plus Cambridge

"Amazing Breakfast!"

4
08/12/2015

If I return it will definitely be for the amazing complimentary breakfast and the comfy bed. Very good value for the price we paid. The hot tub was an added bonus too, located near the pool. The location is very good too, just off the highway.

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Adele, Thank you for taking the time to review your experience at Best Western Plus Cambridge. We appreciate your feedback and our team looks forward to your return in the future. Michael Regan General Manager Best Western Plus Cambridge, Ontario

"EXCELLENT EVERYTHING"

5
23/11/2015

excellent value, location, comfort! great staff - very friendly and efficient great amenities on site fast elevators clean rooms good breakfast offered free parking the bed was very comfortable free wifi location is perfect

Michael R, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review
Thank you for your very kind review of your stay at Best Western Plus Cambridge. We appreciate you choosing our hotel and look forward to your future visits to the city. Michael Regan General Manager Best Western Plus Cambridge, Ontario

"Great Staff"

3
29/10/2015

Had some issues in hotel room and staff were very accommodating to attempt to get these addressed. It was raining and my window leaked so there wasn't much they could do but put towels down. The windows and bathroom need to be re-done.

"Best Western Plus - Cambridge, ON"

5
16/10/2015

A fabulous stay. We were received by an extremely friendly and helpful Front Desk. The lobby offers a comfortable welcome with access to a hot coffee particularly now that the chillier weather is upon us. I booked a king-bed room, which was nicely appointed with a desk and good lighting to facilitate work. Wi-fi reception in the room was great/fast. The room was spotless with equally detailed cleaning services. Coffee, microwave, good size flat screen TV and complete washroom needs made the stay very comfortable What I was also very impressed with was the Front Desk's evening call to inquire whether all was satisfactory and if we required any other assistance. I have seldom had this level of hospitality concern even in 5-star hotels! The morning hot breakfast lacked little. Indeed, while not a full service style, it was tasty and complete. Access to the 401, restaurants and shopping make this Best Western an ideal stop for either business or pleasure.

"Smelled of Smoke, Forget about your kids swimming,Staff were nice until I mentioned the smell"

2
13/10/2015

My first review as I hope to prevent other people from making mistake. Not sure if the smoke smell was from years past when you could smoke and it just clinged to walls,or if its coming from the ventilation ,but it was very noticeable. Thought it was just me ,but my kids even commented on it. We ONLY stay at hotels with pools,as its a mini vacation for us and the kids. I should have listened to previous reviews about pool temperature. It is FREEZING. I dont think they have any intentions of fixing it as complaints go back over a year. I thought the past reviews were exaggerated, but they were all right.My kids at least liked the hottub. If these things arent important to you, its not a bad place for the night. I wish I would have spent the $20 more --would have mad all the difference.

"Overnight After a Wedding"

5
05/10/2015

Chose this hotel because of its location and amenities. Best Western is consistently very good both in service and accommodation. Did not disappoint even though this was a very short overnight stay because of attending an out of town wedding.

"Good Location, Great Service, Good Room, but park your car at the front of the Hotel"

4
04/10/2015

This hotel is very good and is literally one minute off the 401. It is close to many shopping areas and restaurants. Check in was smooth, the staff was friendly and upon arriving at my room, I found it very clean and comfortable. The room has a small microwave, a Keurig coffee maker and a small fridge. Wi Fi was included and the code was provided with the room key. Breakfast was reasonable, cereal, toast, coffee, apple juice, scrambled eggs and sausage was fair of the day. After a good sleep, I awoke to find several people standing in the lobby waiting for the Police as their cars were broken into during the night. I went out to check on mine and found that the cars and pickups that were broken into had no alarm system. This has happened at other hotels that I have stayed at in past and does not reflect a typical stay at this Best Western. I would suggest that if you do not have an alarm on your car, it would be best to park at the front of the building. All in all, it is a good hotel and I would stay here again.

"paid full price for a broken toilet"

2
04/10/2015

the hotel is average - not luxury but not terrible. however our toilet was broken. it did not flush at all. when it was reported to the desk staff they just wrote down the room number to fix it later. no apology, no compensation. nothing. we paid full price for a room without a working toilet. zero customer service.

"Handy to freeway."

5
24/09/2015

The staff was friendly and helpful. Although the hotel is freeway close no freeway noise was detectable. The room was clean and comfortable. We were just passing through and found this hotel with our Garmin. We have been, generally, pleased with Best Western Hotels and this one did not disappoint.

"Good value for the money."

5
23/09/2015

This hotel in Canada is in my opinion far superior to Best Westerns in the U.S. The staff were eager to please with giving directions etc. The breakfast was very good with lots of choices and the room had a very good coffee maker.