Great property, good location, has a shuttle stop for Bryce and even rents e-bikes. The restaurant was great and the complementary breakfast was from the open menu, so had a great selection. Friendly staff......................................
For the cost of a nightly stay, the accommodations are very outdated and nothing special. The first room they gave us was small and dark. It was supposed to be a “lake view” which was a joke…..across a crumbling parking lot, there was a swampy little lake. They moved us to another room more toward the road that was a bit larger but still dark and a little outdated. On top of the disappointing room, several huge tour buses loaded with people came in. We ate dinner in their main dining room the first night and it was pretty awful. I would not recommend this place but, unfortunately, there are not a lot of other choices at this location.
Booked a room with disability access which we got, 6 minutes walk from the hotel facilities. Had to drive from room to restaurant. Not permitted to have a pre dinner drink and staff completely unsympathetic to the point of laughing at my complaints. They were fully booked so didn't care that they weren't meeting my needs. Complacent, arrogant and rude.
Thoroughly enjoyed our overnight at Ruby's Hotel. Buffet breakfast was phenomenal. Had cowboy buffet dinner at restaurant and selection was extensive. Wonderful gift shop attached and so very convenient to Bryce National Park entrance. Overall western theme is entertaining and enjoyable. Every member of staff we encountered was pleasant and engaging.
Accommodations are tired and dated and the carpets are filthy. Bring slippers for the rooms. Beds are comfy. But there is everything you want including a great breakfast. Dinner buffet is excellent. Close to the Park so you can come and go. Good parking
I love the History ( Joe Smith welcoming Ruby and his wife...Smith was a distant relative...) The attitude of the whole area was just right....busy but hospitable. two extra characters might be added, but i won't Thanks, D Gould, Falmouth. Mass
One of the worst experiences at a hotel I have had in years. The elevator was broken for my entire visit, the ice machine on my floor was broken for entire stay and took an act of congress to get help getting luggage upstairs, no amenities in room and light bulbs out. No satisfaction from management. These people had me in tears! Would never stay there again.
Stayed here on the penultimate night of our two week tour . We were very impressed with this hotel, starting off with the massive supermarket/gift shop which seemed to sell everything. We got sandwiches for lunch and there were plenty of places to sit outside. We stayed in a block of rooms away from reception but the room was fine ,cool ,clean ,comfy and quiet ,which surprised me considering the size of Ruby's Inn . The evening was a real highlight as the hotel runs a free shuttle bus to Ebenezer's Bar across the road ,where they have a Country and Western dinner show each night . It costs around $50pp but is well worth it ,the food is nothing special but the band and singers were brilliant. We thoroughly enjoyed it .
Our stay at Ruby's Inn was great!!! They gave our car club group rooms together that we could park our classic cars by the room. The rooms were clean with nice beds and pillows and we all spent couple quiet nights. The restaurant was great for breakfast and dinner. Great place to stay.
We got off to a rough start—our room wasn't ready at check-in time and we were exhausted from traveling and just wanted to relax a bit before dinner. That wasn't to be, unfortunately. This place is huge—many different buildings. Ours was on the back of the property in Elk Lodge. We were not thrilled at all at being on the 2nd floor with no elevator. It was very tough to get our luggage up and down. Apparently accessibility isn't a concern at this hotel as they seem to have a monopoly on things. Further, with the outside hallways, when people walked past our room, it was very loud and it actually shook sometimes as kids ran up and down the hall. The room itself was ok, but not great. The beds and pillows were terribly uncomfortable. I will write a separate review on the restaurant—just know that it is also terrible and expensive. The only positive this property has going for it is the location—it's just outside the national park. Overall, we really wish we'd better understood the differences and stayed at the BW Plus Bryce Canyon Grand Hotel instead.
Never again! Which is too bad because the room was clean but so noisy! I have lived in the area for over 2 decades and had heard such great things about the Ruby Inn. We booked a King suit not knowing they ALL were across from the pool. There was also a lot of noise from the room above. We tried to be moved but we were told they were all sold out, we even tried for a downgrade. We were stuck with it, thank goodness for only one night. I said to my husband, how bad could it be? Maybe we should just go home? We stayed, regrets settled in. The main building seems to have little to no sound-proofing that we could tell. The people upstairs sounded like they were having a WWF match with the kids jumping on and off the bed over and over, and back and forth on the floor. I tried tapping on the ceiling, changed nothing. We finally had to call the front desk after hours of it going on so we could finally try to relax and go to bed at close to 10PM, which did make is calm down to a normal amount of noise, but we could still hear the adults walking across the floor. It started back up at 7:30 and then they dropped something heavy on the floor really hard, it was so loud it made me jump, maybe an accident, maybe because we called the front desk the night before. I don't know how anyone could make that many laps in a hotel room, back and forth, back and forth. It was awful. The bed is pretty firm, good if that is what works for you, not so much if you have any hip or shoulder issues. There was a good selection of pillows. Then there is the plumbing! The water going through the pipes is horribly loud, they do have great water pressure and the sound comes right through the walls for the adjacent rooms. The breakfast was okay, nice selection of breakfast items, the fresh fruit was the best part. Our coffee was served in ceramic mugs that had cracks in them, both of them. Those are to be DISPOSED of because is against health and safety regulations for restaurants to use chipped/cracked dishes because of sanitation issues. I am not sure where the glowing reviews come from, certainly not from a ground floor room in the main building unless you have hearing aids you can take out. #disappointingstay
A motel style Best Western that clearly tailors to mass tourism, specifically rude Italians who arrive by the busloads. Rooms are ok although very outdated and noisy. Make sure you get an upstairs room unless you enjoy hearing your upstairs' neighbours going around. Staff is unfriendly and not very welcoming. Ruby's Inn runs just about the whole town, including all activities, so there is not a lot of choice available with convenient access to the park itself. Make some effort to allow other businesses to make some money. There are plenty of options just outside city limits.
The buffet offered for breakfast at the lodge was a real breakfast with lots of variety. The room was comfortable and clean. The price was very reasonable and being close to the park, shuttle and amenities was great. The groceries available were a bonus. I would recommend this place.
Large lodge with many facilities. Room with a cice view to the lake, the room itself was not flashy. It is located close to the entrance to Bruce Canyon national park. The size of the restaurant is characterized by the fact that many customers have to pass through, and this affects the selection and quality of the food. The indoor pool was overcrowded and we never found the outdoor pool, but I suspect it was located close to the camping ground.
While this was not the most comfortable location we staying on our trip the the Utah Big 5, it was the most interesting. Ruby's lodge contains gift stores, a small grocery store with refrigerated prepared meals and hot coffee, and even a post office. The staff were helpful and we were given the breakfast buffet as our continental breakfast at Cowboys Buffet and Steak Room. The shuttle bus to and from Bryce Canyon National Park picks up right in front of the hotel, but we did not use the shuttle. Our room was not in the main lodge, which is where the indoor pool is located so we did not experience that amenity. We were able to drive right up to our motel room door, which allowed us to easily unload and reload our car. It was not particularly quiet or dark in our room so I recommend ear plugs and sleep masks if you stay here. The room did have a microwave, refrigerator, and coffeemaker. We saw that the camp site attached has interesting options for camping, including teepees, and it's own outdoor pool. I am glad we stayed here just because it's such a unique place.
There are a lot of good points with this property and a few bad, but compared to the options, it is a 5. We enjoyed our stay because the park is so beautiful--one of the best we have ever visited. Put it on your bucket list. The reception area is very nice. The place is a mob scene--visitors everywhere. To make matters worse, there is a huge souvenir/general store AND grocery store just off the lobby. It looks like the locals use it as their Walmart. The rooms (we stayed in the 2 story buildings a quarter mile from the main lodge) are spartan, but are clean, quiet, and have what is necessary. Parking is available in front of them, but stairs to the second floor are limited--pack a light overnight bag. The dining area is far too small for the number of guests, but the food is well prepared. The breakfast buffet is another mob scene--lots of food, but too little service to keep up with the table turnover. Staying here is a unique experience, but Bryce Canyon makes all of it disappear! Just "bite the bullet" and enjoy the beauty of the park and the drive to/from the hotel. Make certain you drive inti the town in a different way than you drive out--it is some of the most beautiful driving we have done anywhere. BUT gas up!!! There are not a lot of stations available on the road.
When I booked this hotel I thought it was just a regular, Best Western hotel but it felt like Disneyland. This hotel is massive and has everything you need. A big market store filled with clothing, souvenirs, food, drinks, etc -- and across the street is a little "town" with an ice cream shop and a souvenir shop. You can make a dinner reservation for a country music show which is also down the street, a 3 min walk from the hotel. My sister and I were really impressed by it and how close it is to Bryce Canyon Park. The only thing I didn't like is that the pool is small and located inside a building as opposed to outside. The rooms were good and spacious, with a fridge too.
Great place to stay when visiting Bryce Canyon. We loved the history of this location and the lodge-style atmosphere. The price was affordable and they offered a free breakfast in their attached restaurant. Our room was clean and had everything we needed. Nice indoor pool with hot tub. They had in-house scheduling for horseback riding and a studio to have old-time photos taken, as well as gift shops. The location had a beautiful lobby with fireplace and many sitting areas with tables and chairs for people to gather outside of room. Staff were very friendly. We were quite impressed with the facility.
Great location. Rooms are old and dated. Ours had a leak from above that was dripping down between the walls. We could hear it but not see it .... until the next morning when we felt the carpet was soaked all along the wall and my bag of books was wet. Called the front desk and they sent maintenance who came quickly. Maintenance told us that management was told of this previously but it wasn't repaired at that time. At checkout we were given a bit of a discount which was nice. Sure hope they repar it this time. Other than that, hotel was good. We loved the restarant and gift shops and location can't be beat. Shuttle stop and gas station are right across the street.
The bed was so comfortable and the room was very roomy for the 4 of us. Breakfast was excellent. Service was good all around. Our room was in the other building and so you need to walk outside to go to the dining area. There is also no elevator to the second floor so if you have health problems that would be a challenge.
Great location but that's where it ends for Ruby's. The rooms are very dated. Old carpet, poor quality linens, springs felt through the mattresses. Musty smell in rooms trying to be masked by a heavy spray. They desperately need to reinvest some of their profit back into this hotel. Staff was nice but not familiar with things to do in the area. We expected more. Very unhappy/disappointed. BW should demand updates if Ruby's wants to keep their affiliation.
My girlfriend and I stayed at BW+RI during our trip to Bryce Canyon National Park, and WOW there are few words I can use to describe how perfect it was! The check in process was easy, and they offer express checkout as well. Staff was friendly and accommodating, making the process a breeze. The hotel is separated into different "lodges" which is a neat idea. We stayed in the Elk Lodge, in a room with 2 Queen Beds (the cheapest option at the time), and unfortunately there was not a single King room to move into. No problem though, we were happy with our originally booked setup! The room itself was clean and had a refrigerator and microwave, as well as TV equipped with Chromecast capabilities to stream your devices. We thought that was a nice touch for us to wind down in the evenings. It was nice and quiet, and you actually get a pretty great sunset view as well. The main building of the complex housed the general store and restaurant, both of which employed kind and helpful staff. The food at the restaurant was solid for the price, but nothing special. They do provide free breakfast buffet during your stay though! The general store has plenty of souvenirs and other things, as well as a grocery store in the back that even has fresh veggies. This was helpful when we ran out of suncreen! There is also a cute little strip of shops across the street that are fun for kids. But the best thing about staying here, which we did not realize at the time that we booked, is that the Bryce Canyon NP shuttle picks up literally in front of the hotel to take you into the park! All you have to do is purchase your park entry pass at the Main Shuttle Station across the street. No need to drive your car, and there was plenty of room on the shuttle even during peak season in mid-July. This was so convenient! Just the cherry on top of a perfect stay. We would recommend this hotel to anyone looking for the perfect place to stay during a visit to BCNP.
Dirty, filthy, disgusting. This is the reason people buy RVs. Almost no water pressure. Hair all over the room. Gross stIcky smelly carpet. Wife and daughter refused to use the shower. Breakfast buffet ran out of bacon and forks. Beyond terrible.
My husband and I arrived after a whirlwind drive from Canada not really knowing much about Ruby's Inn aside from a quick internet search and some Trip Advisor reviews. The older motel buildings have obviously been refurbished since being built but are now ready for another update. The room was exceptionally clean, however. Don't bother taking your suitcases into the lobby at check-in as the inn is a series of buildings away from the main 'lodge.'. Once you know which building you're in you can drive closer and park to unload. I wish my husband was told that second floor rooms don't have elevator access as I had a recent knee injury they made accessibility more difficult, but that was our error for not inquiring. The room had everything we needed, was very clean and had an individual a/c unit. It was quite hot while we were there, 30°C, and the unit did struggle to keep up. The general store has everything you would need from groceries, camping supplies, clothing, souvenirs and more! The buffet was very good and the free breakfast buffet had the most selection I've seen at a complimentary hotel breakfast. My husband had online course work to do during our stay and the wifi was more than adequate for his needs. The location is second to none being the closest to Bryce Canyon.
I can only speak to the lodge, but it was incredibly loud in our room. We were outside the pool and you could hear every noise from the hall and pool. Staff were nice and helpful, lobby and stores and conference area seemed nice, but rooms and halls are old and run down and there is no soundproofiing. Location is great and it is fantastic you can get the shuttle to bryce from the hotel. Breakfast offered very few vegetarian options other than cereal and oatmeal and we had very poor service at breakfast. We had two nights booked but left after one.
A one stop shop for food entertainment and sleeping! We only stayed one night but would have liked to stay more. Nice people, nice place, excellent location for Bryce. A bit pricey in the shop but that is what you kind of expect.
Very nice hotel located very close to the park entrance and shuttle stop. Great hot breakfast included in the morning. Lovely western style hotel lobby, large gift shop and grocery shop right next to the lobby. Museum and southwestern Indian goods also. We did use the pool and spa and it was clean and nice, towels provided.
The place seemed nice from the outside, but was nasty and smelled horrible. We had to keep the door and windows open the whole time to keep from smelling it.
We loved the story behind Ruby's Inn. The newspaper was a great idea. Although some people claim it is a tourist trap, we found the prices to be reasonable and the activities fun.
Stayed here for two nights, not impressed. The hotel rooms need to be updated- our room smelled horrible. It smelled musty, old damp carpet. The AC smelled bad as well. Floors were dirty and in need of a good mopping. Sadly there aren't many options to stay in the area so it is what it is. For the price you pay, I'd expected something a little nicer. The pool/hot tub were nice. Restaurant staff was friendly, food was okay. Overall, if there's another place to stay I would chose to stay elsewhere next time.
We couldn't get a reservation to stay inside Bryce, so ended up staying here. The pool is great and great location! On the shuttle route as well if you don't want to drive the 5 minutes to the park! Would definitely stay here again if we ever visit BCNP again!
Mouse in our room! Hotel charged more than they said they would even though they had printed us a receipt for a reduced rate. Very unprofessional. Asked online to talk with general manager and was not given her/his name or contact information.
Large busy noisy hotel with outrageously expensive rooms for what you get. If you are looking for a quiet place to stay this is not it. Checked in at night (7 pm) and next morning checked website to verify rate. Noticed there was a "special rate" for the time we were there. Asked front desk to honor the special rate and was told "No". The front desk clerk needed to ask the Supervisor. The extremely rude Supervisor came out, totally annoyed she had to help the front desk guy (who was excellent by the way), and curtly, told me what we owed then abruptly turned her back to me and left, giving me no reason why they would not honor the special. The front desk guy was mortified and kept apologizing for her behavior. We contacted the General Manager and he was able to honor the rate. Double Queen bed room was very small with a mysterious water leak on the floor in the bathroom sink area. We did not report it as we did not want to have to spend the time gathering our stuff and moving. There was loud construction going on early in the morning. It was just a total disappointment. Thankfully, during our stay we discovered there are many nicer, less expensive options to choose from than this monopoly. We won't be back.
Great pool & good location to the park! Gym needs some updating, but the rooms are spacious & clean. The liquor store on site is helpful for all those parents traveling with children.
I did my booking through hotels.com and fully paid my booking 2 months before. When I checked out, I had zero balance. Today I see a charge on my credit card by the hotel. When I called I was told the company you booked the hotel thru went bankrupt so we charged your card. I have not heard of hotels.com going bankrupt. Total fraud by the hotel . Watch out charges on your credit card after your stay. You never know when they will charge your card which was supposed to be used for incidentals only. I travel all the time, this is unheard of
I really enjoyed this place. It had basically everything you need in the middle of nowhere. And right down the road from Bryce Canyon National Park. Rates are reasonable and breakfast was phenomenal and included in your stay! Rooms were decent size and very clean and comfortable. My granddaughters loved the pool and hot tub.
Ruby's is a great place to stay. It is very close to Bryce. The staff is outstanding, the food in the restaurant is reasonably priced generous helpings, and delicious.
Unfortunately, this hotel was a disappointment. Our main complaint was that the room smelled. Our room could also benefit from a decor update: it was as dark, the carpet appeared dirty, and the floors creaked. The hotel also had a well stocked convenience store, but the teenage staff never bothered to speak or acknowledge customers during the checkout process. The front desk attendants didn't seem happy to be there either. On a positive note: the bed was comfortable, the AC & refrigerator worked nicely, and having two sinks & two prep areas was convenient. The breakfast buffet was also quite good, and the restaurant servers, unlike other staff we encountered, were very friendly and helpful. Ruby's Inn was OK for our brief 2 night stay, but I wouldn't stay there again.
Great place to stay. Enjoyed the location, room was nice. Restaurant was the only place we went to eat, breakfast lunch and dinner. No regrets
Stayed here for one night before heading out to Bryce - the hotel is located 5 mins drive from the main Bryce gate and the Park Shuttle has a stop at the hotel in case. Check in around 5pm was quick with a room alloted on level 2 (7455). We had to drive to the building in which the room was alloted and as mentioned by others, no elevator. Room was big including a mircowave, a large bath and high speed free internet. We did not have much interaction with the staff except at check-in / out and during the buffet breakfast. Room felt old but clean. Nothing to complain - standard motel room. Main plus is the distance to the park gate and shuttle stop. Breakfast was plenty but very crowded - would go early.
This is a great hotel in one of the most beautiful places on earth. Bryce Canyon. Utah is the scene of so many interesting rock formations and hoodoos. Ruby's Inn has everything from a super large property, nice management, and very reasonable prices. Going up in late fall or early winter is best. They have a breakfast buffet as well. It's only around 5 miles from the park. If you plan to stay at Bryce make sure to also check out Zion National Park. I believe they also have a nice Best Western. Good times
This is my 4th trip to Bryce Canyon, always stay here. If you have problems walking ask for a room inside the main building that way you are close to the restaurant. The indoor pool is also located in the main building. The breakfast is a free buffet for hotel guests. Eat at the cowboy diner but go before 6pm if you do not want to wait for a table.
Unfriedly staff. No elevator. We stayed at the second floor and were told that somebody would help us carry up our luggages which weigh around 50 lbs. Nobody help us. My wife and I are nearing our 70s and have to slowly carry up and down our 50 lbs 3 luggages. Also the facility is outdated. Flaking floors along the hallway of the second floor.
The hotel was beautiful and the staff all helpful and friendly. The room was clean and the restaurant was good. It is a great location near the park entrance.
Large motel in the center of Bryce Canyon City. Buffet and ala carte menu in dining room and sandwiches, burgers, pizza available in shop. Rooms are clean and large for a family of four. Parking is close to your room and free. It is a short car ride to the canyon. There is a shuttle bus to the canyon that boards across the street.
Nice, spacious place for our family of 6 (me, my wife and our 4 kids, ages 14 to 7. Fantastic hot breakfast with eggs, potatoes, sausage, fresh fruit, and great coffee. Really enjoyed this place and highly recommend. Fantastic location to Bryce and the shuttle.
Location is the best. It had a restaurant and store selling souvenirs which was good, Rooms are very similar to any motel, I had expected it to be better for a Best Western Plus. Breakfast was good. The rooms were not worthy enough for the price we paid. The front office and the restaurant looks really nice and rustic, but the rooms were very simple.
We were on the ground floor, facing a mini lake of some description. I had read the bad reviews, and wish I had listened to them. The room had a smell to it, there was no safe, it was clean, and did have a microwave, fridge etc. The reception staff, told you nothing, apart from to mark your room on a bit of paper. There were a bit rude tbh. We didn't mind the walk to the restaurant area. We couldn't find out, how to access the pool, or were you could get changed, so we didn't use it. We did go to eat after check in, but the staff were asking for a tip before we ate, so we went elsewhere. Next morning at breakfast, it was every man for himself, and it's a good job it was free, because you wouldn't pay for it. If I had, the constitution of an Ox, this food would be acceptable, but I don't, so it wasn't acceptable. And then, the nerve of it, wanting a tip again, why I don't know, when you got everything yourself. Last time we stayed at Bryce, we had a western cabin at the lodge, so maybe we were spoilt. But this place. Honestly, just avoid.
Friendly staff, clean room. We were near the pool, but the room was quiet and very private. We loved the location of the lodge and the beautiful gift shop.
The hotel complex is somewhat average and the rooms are spacious but very tired and in need of renovation. We were on the first floor and the noise from the room above was unbelievable. We could hear the guests in the room walking around as if they were in our room. The location to Bryce Canyon National Park is great but this hotel and its complex are crowded and average at best.
This was excellent place to stay when visiting Bryce NP. The free breakfast buffet was excellent and even with long lines you were seated quickly. The staff was extremely professional.
For the money, I guess you are paying for access to the park over cleanliness. The carpets were filthy and the room had a distinct odor. We had no hot water and one of the sinks in our room was clogged. Room was very dark. Good access to what little was in town. Food is typical buffet.
This place needs a SERIOUS UPDATE!! Very dated rooms, pool area is is cramped, breakfast just ok. I was Disappointed ESPECIALLY for the price!!!
Outdated. Over priced. Noisy, because it is older. Thin walls and floors. Uncomfortable pillows. Loud room heater/air conditioner. Old, stiff towels. Bathroom sink didn't drain. Limited tv selections. The indoor pool makes the whole building smell. Ridiculous prices for very bland, poor quality, cold food for dinner.
The restaurant was generally okay. We stayed at the hotel to visit Bryce Canyon, and service was generally okay, which we chalked up to number of guests. Meals were reasonably priced. Hotel itself was great, front desk staff-not so much. Not easy to find the room with the directions they give.
Not a good value. The food is horrible. Stay someplace else and drive to Panquitch or Tropic for real food.
Only the "lodge" has an elevator, all other rooms are in a motel set up with no elevator to the second floor. Our building did not even have lights for the outside stairwell.
We had the pleasure of staying at Ruby's inn and had a wonderful Experience. We used the laundromat on property and as the the dinner and breakfast that was there on property. The hot tub was a great place to relax after a long day of hiking .
Outlet, Sink, A/C not fully functional. Smells are terrible. Bed was miserable. Lamp flickered so we unplugged.
We came in at 1Pm to see if room available. We politely admitted that we were early. I have rented 100's of rooms and a lot of times if available you can get in a couple hours early. We were met with a stern denial and lecture that they were booked the previous night and the earliest we could even consider would be 330 PM. We looked at the pool area and planned a nice evening enjoying the amenities after hiking at Bryce Canyon. When we arrived back around 6Pm after a long hike we requested a room near the pool. The Clerk appeared to eagerly oblige but appeared to see a road block on the screen. Another clerk tried to help out and both appeared to endure a block. Then they said they were sold out. We booked a room several months ago and now were told we would have to stay in a nearby property. We asked for the manager and she basically could care less and was actually very rude and snarky in fact saying that "we don't have to stay there!" Well we pre-paid through a 2nd party so ..."yeah we are kind of screwed to stay here or lose our money. We were so flustered and upset we started to walk away to our room without our room key and the manager actually made fun of us about this saying "Wouldn't you like to see your room??" We resigned to our fate and drove 1/4 of a mile meandering through motel units until we found ours-which just happened to be the furthest-which I am sure was spiteful on her part since we pushed back with our displeasure. The Best Western Ruby advertises itself as an "INN" or "HOTEL". The reality of it is that the Hotel only has about 15% of the total room inventory. The rest is a complete sprawling campus of motels of various names spread out where if you are unlucky like us you will have quite a journey back to home base. When we arrived at our "motel" we were met with a nice mix of dog smell and simply green-not the glamour we looked forward to after perusing the pictures on their "hotel" site which give zero indication of this scenario whatsover-caveat emptor!!! As other reviews have indicated they have good location and nostalgia and I feel they purposefully hoodwink their customers and could care less because they know they will get suckers to come there-very sad indeed!!! On a positive note the staff in the restaurant area were very nice and you can buy various souvenirs onsite and the workers there were very nice and helpful. The breakfast buffet was well taken care of and pretty good albeit the amount of grazers was like seeing locusts in a corn field. The steak I had was very poor as was the campy entertainment across the street which was a tired country cover band where they desired a king's ransom to see coupled with dinner. In summary come here for location if you wish but I would book directly and ask questions about where you are staying. We asked staff about how to book and were met with varying cryptic answers. I personally would rather stay any where else in the future as I don't believe in feeding machines of deceit like this place. This was the way it was. We were very disappointed as we were not willing to endure the commute just to enjoy the amenities just to go out in the cold and commute back to our MOTEL. I feel we were prejudised against because we booked with a 2nd party and they flatly said deal with them---even though they do business with "said" 2nd party and make a lot of money through their bookings but we were bumped out of our room to make way for higher monetary bookings they could achieve that night. Not a business I would recommend doing business with!!!!!
Positives: Great location for Bryce Canyon Negatives: Staff – I have travelled for over 30 years on both business and leisure, from budget properties to 5 star hotels… it was the worst reception greeting I have ever had on entering a hotel. Unfriendly, rude, and a command of english so poor, I wonder how he could work in the service industry in America. To be honest though, with odd exceptions, most of the staff were miserable and long-suffering. You felt they didn't want to be there and hated the tourists they had to serve almost as much as their current situation. Standard of facilities - we stayed in an outlying building and the rooms are knackered and needing updating. They look like they were last refurbished in the late 1980's. That said the rooms were clean and we slept well. There is a pool, but that was cared for about as well as you might expect given the staff attitude. (Pools should have clear water and you be able to see to the bottom, not look green and cloudy/murky – I would have taken a photo as proof, but that felt inappropriate given other guests were using it). There is a small convenience store on site, which is handy if you have desperately need something. The food in the diner was a mixed bag. Breakfast covered the usual variety of options, from hot (eggs, sausages, bacon, bean type offerings) through to cereals, toast, waffles and so on. Once seated, it was self-service. The quality wasn't great, but it did the job. Just be prepared for a scrum due to the numbers of guests staying compared to the size of the facility. We found the evening meals on the two nights we stayed fairly good though, and our server a complete, positive, change from what we experienced during the rest of our stay. Overall: You haven't got a lot of options in Bryce Canyon and this place has an effective monopoly… don't be surprised when it then delivers like one, with no need for decent service or standards. Bryce Canyon was wonderful and we would like to go back one day. If we did, I would look very hard for alternative accomodation options and then eat my evening meals at the Diner.
OMG. They've got everything here. Do you want a supermarket? They've got it. Do you want to gift shop? They've got it. You want Native American crafts? They've got it. Staff is very well trained, welcoming, and knowledgeable. Accommodations are roomy and modern enough. Charming lobby and main house. It's a huge place and they handle things beautifully. Breakfast buffet is better than average.
This is a roadside motel style venue that is need of updating. The rooms are large and clean but look about 30 years old. The venue is huge and much of their business comes from busloads of tour groups. With that guaranteed source of income, it's unlikely they will make any changes soon. As there are few choices between Bryce Canyon City (apparently wholly owned by Ruby's) and Tropic, the rates are unreasonably high (and this was April; not even the high season). We paid $275 for a motel room, the highest rate of all the 8 hotels and lodges we stayed at visiting the five National Parks in Utah and Death Valley in CA. The Residence Inn in Las Vegas was cheaper. The only food in the breakfast buffet that was edible were items they didn't actually prepare themselves; cereal, bagels, fruit, etc. Everything else was tasteless or greasy. Note that they have to feed hundreds of people every morning with all the tour groups so keep your expectations low.
Decent stay for the area and limited availabilities. Historic so bit aged facility. Separate buildings from the main area so small facilities such s water filling stations, Ice etc far from the room Price for the location and not the facility
This hotel is only good for location! I wouldn't even call this a 1star hotel The rooms are old , beds are terrible , they smell so bad you have to leave door open !! Smells like somebody peed the bed and carpet ! The bathroom was dirty stuff I don't even want to describe on the walls ! I'm not even that picky but when you spend over 300$ for a night you expect something a little better !!! Only thing going for it is location . I would still drive a long way before ever staying here again that's for sure !!!!
Outdated rooms, cheapest/hardest toilet paper, creepy staff, and poor food. Ruby's Inn seems to own everything in town and does not compete with anyone.
My husband and I stayed at Best Western Plus Ruby's Inn on a recent trip to Bryce Canyon. I had originally booked a room at the Best Western Plus Bryce Canyon Grand (across the street), but a room in the main lodge at Ruby's Inn became available for quite a bit less money, so we figured we'd give it a try. This was our first visit to the area and we were surprised that Ruby's Inn is almost like a tiny town in itself. The General Store has just about everything you can imagine - from clothing to groceries. There are a couple of restaurants on-site as well. Check-in was convenient and the front-desk attendant was friendly and helpful. Our room was on the third floor in the main lodge. Our door faced the indoor pool, so it was a little on the noisy side until the pool closed for the night. The room itself was very nice and very clean! It included a microwave, a decent-sized refrigerator and a Keurig coffee maker. The beds were very comfortable and after the pool closed, it was very quiet. The double vanity had two sinks and it was located separately from the toilet and shower. The shower had good water pressure but the shower head was super high. There were a few loose tiles on the bathroom floor as well, but it was very clean. We weren't super hungry for dinner, so we decided to go to the Canyon Diner next door instead of the main restaurant. That was a big mistake. It may have just been what we ordered, but the food really wasn't good. Breakfast, which was included in the stay, was another story entirely. The breakfast buffet at the restaurant was excellent and offered a lot of variety - eggs, bacon, pancakes, biscuits and gravy, fruit, cottage cheese, yogurt, bagels, toast, juice, etc. Everything was hot, fresh, and delicious. Service was great too! It was just a short drive to Bryce Canyon National Park as well. We would recommend Ruby's Inn for anyone traveling to the area.
We had a most excellent stay we arrived late because it was a last minute thing from a leadership meeting in salt lake. They were waiting for us had all of our stuff ready so we can go to bed as soon we arrived without any problems. The setting and facility are super close to the park right at the gate. It just was perfect along with the sunrise, thank you
We only stayed one night but I would not likely stay here again. The Pros--restaurant on site can order off the menu or do the buffet which had a large selection of food, free breakfast buffet also a large selection, grocery store/ gift shop on site and the shuttle picks up out in front to the hotel and close proximity to Bryce Canyon. The Cons--the shower floor was very squeaky and felt unstable, there was not enough hot water for 2 showers and the beds need to be replaced they sag in the middle. I would stay across the street at the Best Western Grand in the future when we come back to Bryce Canyon
It was a good place to stay put was absolutely chaos everywhere. The rooms it self is good but it is a lot handle. They do have breakfast but not a ton of options. Grocery store at the hotel and gift shop. Also a restaurant but can get packed as well.This place is good but packed.
This was twice the cost of surrounding hotels and it was definitely not worth it. Beds and room were fine. The rooms are in different buildings spread out, so the pool looked nice but we didn't end up going because it's weirdly inconvenient. The plumbing is terrible, toilets clog on nothing, shower is lukewarm or lava hot and bad pressure. Breakfast looked good online but was an absolute zoo with zero order and food possibly worse than most continental breakfasts. Not at all worth the price.
This place is GREAT! We were a family of four with two high school boys. Stayed here 2 nights of a 10 day trip. Buffet has "regular" foods but something for everyone and plenty tasty. Breakfast, especially, was excellent! Pool area was popular (encased in glass walls so we could watch the action) Great, spacious sitting area by the pool for playing cards, eating pizza, hanging out while our boys were in the pool. The hot tub was not heating properly so we didn't use. HUGE general store with everything you could want. HIGHLY RECOMMEND. We will never stay anywhere else!
Ruby's Inn is one of the only hotels open in the winter months. It has a lot of character and history- which we didn't know when we booked. Several detached lodges from main building- which is where our room was located. Onsite restaurant was convenient and average but better than fast food! Rooms were very clean but dated.
Very convenient to park. Weather was great for February. Clean and comfortable bed. Breakfast and Buffet for dinner provided wide variety and was quality food. On-site adult beverages for purchase in lobby was very convenient versus having to drive somewhere.
One of the best 2 week away trips my wife and I have ever experienced. Started in Sedona to Bryce Canyon to Zion. These memories will never fade from our hearts or souls. Words just can't explain how a place so magnificent can touch you and maybe even change your attitude on life itself.
It's time for an update Ruby. The location cannot be beat in Bryce Canyon City and it's a large full service motel situation with a great store and convenient restaurant. But the rooms are old (we were in Aspen Lodge) and not super clean as a result. The shower was good and the beds were good so that's a plus. But everything else just needs an update. We ate at the restaurant three times (dinner and bkfst) and it was fine. There's also a full service post office which was fun to have. Tons of tour busses at this place. We have an elderly dog and this hotel accepts pets. Next time we'd stay at the new Best Western across the highway. If BW was to do a major reno on this place they'd make a killing!
Just what we needed for a quick winter trip to Bryce Canyon! Easy check-in process and a nicely appointed room for the right price. Breakfast was included and the buffet was bustling - our server was very kind and attentive despite how busy it was. As a nice touch they have an “adventure desk” located right in the lobby for assistance with booking activities. Would definitely stay again on a return visit.
Nice all around place! Awesome for the cost. Rooms were a pinch small since it is an older resort and many rooms not connected to the main lodge. The lodge had an awesome store and dinner area. They were very helpful and clean. Limited activities in the winter. If there is snow on the ground, definitely recommend getting the cleat-like chains for your shoes to hike in Bryce. We did not have them and most trails would have needed them.
Ruby's Inn is the perfect vacation spot for visiting Bryce Canyon. The facilities are well-maintained with lots of useful amenities, including a microwave in the room. The staff were friendly and helpful. The rooms are large and clean and well-insulated.
We experienced a problem with our car, and the maintenance team and owner went above and beyond to help us out and get it resolved. They didn't have to do that and could have told us to call someone, but they graciously stepped in and resolved our situation.
There's other hotels in the area offering rooms of the same size with the same amount of beds all the same menides for half the price plus they. Want $30 night running for a pet? Is this ridiculous? I stay at hotels all the time they might charge $25 for your stay but not per night. This is ridiculous yeah. It's a beautiful lodge on the top of the mountain people have animals. People have cats and dogs travel with them. We shouldn't have to pay. I'll read just amounts of money 2. Spend time with our animals in the room. The breakfast power is total chaos because everybody eats at once and there's a line out the door by the time you get to the buffet everything is gone. No juices the juices are mixed together. It's probably from the spa staff that can't speak English to nowhere. What juice to put in the right slot? In the machine. Ridiculous for the amount of money that you have to pay per ton night to sleep in a room
We came to Bryce for the snow, and having such a lovely, clean, BIG place to stay in the interim was wonderful! Great energy among the front desk staff, waiters, cleaning, shoveling crews. A great variety of breakfast. Great-sized fridge! and the freezer actually kept our ice packs COLD. Grocery store on the property was convenient. Looking forward to staying here again next winter!
Plenty of activities. Pleasant breakfast. Clean and comfortable rooms. Great pool and hot tub. We had an excellent time. Bryce Canyon is minutes away. We were there with snow and it was amazing. I would go back.
We loved the location. Breakfast lacked bacon. The carpet in our room looked dirty. Hot tub was nice. The drive to Zion National Park short. The property was centrally located. During our stay in January several restaurants were closed.
This is the place to stay when it's cold. We stayed in the main building thanks to previous reviews. Our room was near the pool and gym which we enjoyed using. We also had access to the gift shop and restaurant without going outside in the cold and snow. Our room had a soaking tub which was wonderful. The buffet was the only bummer for us, more about quantity than quality.
Negatives: Old, dingy, wifi doesn't work, room had an incredibly intense smell of room spray, everything very expensive (which was to be expected). Everything firmly in "Ruby's" hands. Re-booking. Clear no! Positives: Parking space directly in front of the room
This place is huge venue in its own right with a huge shop, a launderette, and much more. We stayed in Lakeview Lodge which was pleasant enough once you'd worked out where it was. The signage around the site is really quite poor and with cars, scooters and other vehicles around, it's quite a challenge to find your room and avoid being knocked over getting there. Food availability is excellent with breakfast very well organised, even if the choice was a little underwhelming for our choice. Location wise, it's perfect. Only a stone's throw from the entrance to the NP and for that reason it's a good lodging option.
Very close to Bryce Canyon park, able to get to room and leave with ease, nice that marketplace was open late, rooms were nice just had an odor to them. Restaurant food was okay. Lots of parking spots.
am giving a 3 star rating because of convenience of location. The general store staff and restaurant staff were also kind and helpful. The motel…I can handle outdated as long as it is clean but unfortunately this was not the case with our room. We stayed in the Lakeview Section. The room was old and outdated and the bathroom needed help. The grout was filthy, there was mold and rust in the tub, the shower head was broken and the tub did not drain. The tile floor was soft (moved when walked on) and cracked…pictures attached. The pillows for the king size bed were literally the size of an average throw pillow for a couch. The A/C didn't cycle on and off and had to run continuously, though it was 40 degrees outside. The front desk staff was not too helpful, didn't seem to know much about the rooms and more than that didn't seem to care.
After staying in Yellowstone, the accommodations here were so much better! No worries of where to eat, the beds were very comfortable, the rooms clean and the staff was friendly. They even have a little grocery store, plus a large gift shop, little liquor store and a post office! The Ebenezers Bar and Grill show called Timeless was an enjoyable way to end the day. Would definitely stay here again.
As all others said, it's dingy, musty and in severe need of an upgrade. Overpriced and it's not a hotel, but a very outdated motel at best. The food is very reminiscent of 1970s and it's quite awful.
THE ROOM was reserved as lake view but it was a small pond and farthest back building from front lobby. The room smelled bad when arriving of old musty whatever. opened window and used whole can of lysol spray to help, but ac unit failed to run and was given lower level room below ours and that room smelled as bad and ac didn't work also. Cool night with window opened helped a little with smell and temp. We were reserved for 3 nights but couldn't stand it, old buildings and seemed they all would be that way. Left after 2 nights. The newer building across the street is obvious the place to stay but more expensive. The rooms should not be rented at all with the smell that the lady at front desk appalogized for and stated they were old and needed upgrad.
This September we stayed at Ruby's Inn in Bryce Canyon and my experience left me somewhat torn between a 3 and 4-star rating. The location of Ruby's Inn is nothing short of spectacular. Nestled amidst the breathtaking beauty of Bryce Canyon, it offers unrivaled access to the natural wonders that surround it. The facilities are well-maintained, providing all the necessary amenities for a comfortable stay. However, I must say that the rooms are in need of a facelift. They appear outdated, and a refresh would greatly enhance the overall guest experience. Another aspect that caught my attention was the service in the restaurant. While the staff were polite, I couldn't help but notice a lack of engagement at times. Some employees were wearing AirPods during their shift, which ,in my opinion, is just not something you should do while working directly with customers.
We had a couple of minor issues with the room, but did not even bother to report them. Overall we enjoyed our stay. The location was perfect for visiting Bryce National Park. Shuttle bus stop was just across the street. The advice we got to take the shuttle was excellent. People who choose to drive their own cars were left cruising for a parking spot while we enjoyed the park.
Great location for accessing Bryce with shuttle service to the park available at the hotel. Room was really basic, but clean. The free breakfast buffet was good with lots of options. Also the on-site store had good souvenir options at very reasonable prices. Same items at other places were twice as much.
Positive: Very close to Bryce Canyon and offers reasonable rates with lots of convenient shops and places to reserve tours, horseback riding, gift shops and restaurants. Negative: really just a tad run down. The toilet in our room didn't want to flush correctly which is annoying on vacation. It felt lime the bathroom floor was leaning a bit but otherwise ok.I did not beat the included breakfast but my husband said he enjoyed it.
The hotel is worn. Room smelled strongly of wet socks. Laundry facility way too small for an inn with this many rooms. Included breakfast buffet was tasty!! Good location but not an appealing place to stay.
We thoroughly enjoyed our stay at Ruby's Inn. We were pleased with the amenities including breakfast, steakhouse, general store, laundry, and gift shop. Our room was comfortable and quiet. We were on the second floor which meant walking up steps but that was certainly no issue. Food at breakfast and Steakhouse was tasty. The best part was the closeness to Bryce. We drove our own car to Bryce and then used the shuttle. Such an easy and quick drive! Bryce is so beautiful and the story of how Ruby helped promote Bryce is one that shows a true dedication.
Stayed for two consecutive nights for our visit to Bryce Canyon. The restaurant was fabulous and convenient for breakfast both mornings. Food selection was super, and the service was great since the restaurant was appropriately staffed with enough people to handle the volume of guests using the property. The location of Ruby's Inn is perfect for quick and easy access to the park. There are also many other places and activities outside of Bryce Canyon NP to visit.
This is a neat concept but the rooms need updating. Smelled musty and is dated. Carpet needs to be replaced. Small square pillows to sleep on and room is very dark. Two sinks but only a mirror over one. Beds were fairly comfortable. Okay stay for one night.
Great location to Bryce Canyon! We loved that a hot breakfast with many selections was included. Dinner buffets were also reasonably priced and also had great selections. Room was perfect for the two of us and clean.
I had been to Bryce Canyon many times and finally had the occasion to stay and Ruby's Inn. We were in 7132 off to the side with parking in front of the room. The room was in great shape, clean and was very comfortable. So convenient for visiting the national park. The complimentary breakfast buffet was delicious! We soaked in the indoor spa which was visited by a number of families. The general store and smaller shops across the street were just right for the location and a variety of interests.
It's what you would expect for a hotel/motel with no real competition close by. The staff was friendly and helpful. The check in process was easy enough. They are working on the parking lot so that was a little hectic, but it needs it. The room was clean, but my advice is to ask for a room on the second floor. We heard every step from upstairs. We were are the end of the building and could hear every step people would take on the stairs as well. The pool is “heated” but still chilly. It is connected to a small portion of rooms, otherwise you will need to drive/walk to it. The restaurant was clean, the staff there was friendly as well. The food was good. If there was a better option I would probably stay there, but there isn't much else to choose from. Don't be expecting a 4 or 5 star resort, but it is good for what it is. The free shuttle to the park is right in front of the building, which was very convenient. We also did the Wagon ride, which was excellent. The guy driving was pleasant and made the trip enjoyable, plus he allowed our daughters to drive the wagon, which they loved. Plus the view you get to see if pretty amazing and you don't get to see that if you just go into the park.
Receptionist was very rude. Advertises for free complimentary bottled water at front desk. When i asked for the water i was first told to purchase from the market. When i mentioned that it states in my room that we get free water she then reluctantly went and grabbed me 0ne bottle even though my wife was present with me, I had to ask for the 2nd..
This was a great 50th anniversary stay!! Nice clean rooms, very friendly people, great food!! We celebrated our 50th with a Dinner and show at the Ebenizer's Barn and Grill. It was a great show and very good food!! I even arranged to have a cake delivered to our table at the show. Thanks to Tim for helping me pull it off, it was a great surprise for my wife!!
This is a great place to stay. The rooms are clean and comfortable and it is quiet at night. The scenery is great and the motel help is great. We always stay at Ruby's when in the area of Bryce Canyon. Also, breakfast and restaurant is excellent.
Overall, Ruby's Inn delivers on what they promise. A good, quality room at a reasonable price. They have everything you need to make your stay at Bryce Canyon an enjoyable experience. I'd stay here again. The only downer was the breakfast. Sure if you like low-quality, buffet-style breakfasts then you'd love it. However, it lacked healthy options and I am glad we brought our own food. The staff here is excellent and I really enjoyed my stay.
Very nice stay with a different layout compared to the usual run of the mill designs. There is a general store, full restaurant, activity bookings etc, etc… Shuttle stop to Bryce Canyon right in front of the hotel. The front desk person gave wrong room number first and the had to correct it and redo the keys which took more time to check in.
This place is quite big and seems like a well run operation. Lots of activities are on offer and there is a large restaurant. We had dinner here and honestly the food was good and plentiful. Waiting staff were friendly and helpful. Breakfast was included and very good, Beds were comfortable, rooms a little smelly - possibly due to the aircon and the aircon was also quite noisy. However, would definitely recommend staying here.
This hotel is located near the entrance to Bryce Canyon. Very convenient for travelers. When we arrived, there was a huge group checking in and the hotel staff were working very hard to accommodate everyone. Took about 15 minutes to get our room assignment. Our room was at the farthest end of the facility, but had a nice view of a small lake. The room was ok but had an unpleasant mildew smell.
If I were you, I stay across the street at the other best Western. I'll find someplace else to stay. This hotel needs an overhaul barely anyone speaks English just not a comfortable place to be. Our room smell, moldy and mildewy. Felt sick when we left at condition of earth insufficiently. It was just a dirty.
Very nice room. Two king beds helped with teens. Walking distance to everything you need - restaurant, laundry, gift shop, free bus shuttle. Breakfast is included and worth every penny if you need fuel for hiking for the day. Not many eating choices in this area so restaurant is ok but not priced well. Overall very nice place.
We went to the rodeo tonight, but unfortunately it is not listed on Tripadvisor. So I am writing here to tell you. We had a great time. It was fun and expensive and entertaining. We have been up here once before and we love actually the entire grounds and surrounding area.
Wonderful location and food. Our family was able to enjoy the pool and shops plus the wagon ride-Bikes-ATV's-we had such a great time everyone wants to go again ASAP. We enjoyed the park by e-bike and cars. WOW what a great getaway
What a surprise! The hotel was amazing, great location. You park the car and the shuttle for the Bryce Canyon is just outside the lobby. The lobby is charming. Our room was in the Lake View building just in front of a little lake, the room was big, clean and confortable. The hotel has a 24x7 laundry that is very handy. 5 $ you wash and dry your clothes. Breakfast was included and it was in the restaurant and it was good.
This is a basic hotel in a great location. I appreciated that they have a Bryce Canyon gift shop, grocery store, and restaurant on-site. Several different buildings. Rooms could be updated but still good. I was surprised that the front desk didn't have any sort of Bryce Canyon maps or helpful info (at least the person who checked me in).
We liked this hotel. We had two king beds which is unusual to me in hotels but makes it more comfortable when the whole family is one room. The bathtub was porcelain and bathroom was immaculately cleaned. The included breakfast buffet was really good and we had excellent service with Alex—don't forget to tip. The only problem was that our first room smelled musty but we called the front desk and they moved us right away to a room with no problems. Shuttle is right out front to the park—very convenient and easy.
It was a time warp from the 80's. The rooms were spacious, beds comfortable, shower was adequate but overall the place needs some serious updating. The staff are friendly and accommodating! The restaurant was fair.
Location is the best, the price is definitely worth staying. Parking is free, right next to the house. Breakfasts are the best and food overall is great. The best place for food in the area. Stopped for lunch on our way back. Definitely recommend!
Overall pleasant and comfortable 2 night stay. We were a family of 4 in 2 rooms. Lake view lodge view was decent as the lake looked more like a pond. Breakfast was amazing as it was in their restaurant. More EV charging stations would be nice to have.
Disgusting MOTEL. We arrived and our room looked like something out of a 1970s horror movie. There were NO lifts the concrete stairs are damaged and when we opened the door we were met with a smell of wet dog and there was an old leftover pizza in the fridge!
The room and bed was clean and really comfortable. I went to the buffet several times and the food was very good for the price. The staff that served us were so friendly and pleasant. I went to the gift shop and the staff there was just as friendly and pleasant. I would recommend this Hotel to everyone, and will definitely come back.
The second Best Western we've stayed at (fortunately just for a couple of nights). Decor is very tired and dated which is depressing. Both times we didn't have an option as they were part of a tour but would definitely avoid staying in a Best Western if given the choice.
More of a motel, outdated, dingy, rooms are not as nice as the front of the hotel would make you think. There is a grocery store of sorts on site along with other necessities. They have a monopoly on this here in town. Prepare to pay $8 for a case of water. The place also has a restaurant and buffet. SKIP the buffet or just do the salad bar. The rest is NOT worth the additional $10. Most of the food I grabbed I couldn't eat. Meatloaf was awful. Mac and cheese was runny. The fish tasted and smelled fishy. The pot roast was tough. It was mediocre at best and that is being polite. The salad bar was great minus the lack of boiled eggs, which my daughter and I love on a salad. Breakfast buffet was a smidge better. Best of it all was out breakfast waiter, JESUS. He was kind, helpful, attentive, TOO NOTCH! However, the restaurant does not seem to appreciate him, rather they take him for granted. When I told the ladies at the main desk, not the hostess stand or the check in, the other area to the right, they just said “oh yeah, he's great” in a dismissive manner. This is not what I expected. He stands out as amazing. The rest… eh.
Needs an update, musty, loud a/c, flickering lights, TV intermittently stopped working. Wifi did not work in room, only lobby. Restaurant was good, breakfast buffet. Not really a hotel, more of a motel setup.
Room was smelly. Floor wet. TV was not not working. It was informed at the time of check in. Breakfast was cold. Customer service was poor. Called couple of times and no one picked up the calls. Needs major renovation.
This place has every amenity you could possibly want. And easy access to all kinds of activities. Hiking, biking, swimming in an indoor or outdoor pool. Shuttle service to take you anywhere you want to go! Just park your car and let them take care of you!
Lots of flies and other insects in the room when we arrived. Front desk offered another room but required us to walk a long way back to the main building and wait in the long line again. The TV didn't work either.
My wife and I arrived early evening. Not understanding the setup of the property and rooms, we hauled in our bags to check in. Little did we know we were not in the main building, but in 1 of about 7 or so buildings on the property. The place is huge! So we hauled our bags back to the car. Ugh! Even with a map, and highlighted areas on my map, it took me a bit to find our building in the dark. Go this way, go around the laundromat, go around a building, go around another building, then you are there. We were in the Lakeview Lodge building, which from the map, and the drive, is the furthest from the front desk. The room was clean, comfortable, and smelled good. Everything worked well. The bed was comfortable. It appeared that we were one of only a handful of people in the lakeview Lodge during our stay. The building, and the lot, was quiet. Watch out for some serious icicles off of some of the buildings. Yikes! The general store, at the main lodge building, was very nice. You can get all sorts of things there. Including groceries. The breakfast room, and the breakfast buffet, were great. Plenty of options to choose from. We did not go away hungry. You are greeted at the dining room, seated, asked what drink you want, then help yourself to the buffet. A really nice setup. Everyone we had contact with from the hotel was super nice. We had a very nice 2 night stay. If the price were right, like it was this time, I would certainly return.
Typical Best Western style rooms, with all the amenities. Comfortable beds and pillows, nice bath amenities, a fridge, coffee maker, TV. The hotel has a large store on the premises. The breakfast could have a few more healthy options.
Ruby's Best Western is convenient to Bryce National Park, and it has a store that is well-stocked. There are multiple buildings for lodging. We were housed in the Antelope Lodge which seemed similar to the others in terms of age. The rooms were rustic, dated, and dimly lit but clean and comfortable. It was not well insulated, and sound traveled through the door and walls. There is a nice indoor pool in the main building. The check-in staff was very friendly. For a one-night stay, this was more than adequate. The breakfast at Cowboys was very good as was the dinner buffet. For convenience to the park, friendly staff, and a good restaurant, Ruby's is a good choice even if the rooms aren't quite up to par.
This hotel is in amazing location - was perfect for exploring the parks. Very quaint Western feel, which was great for a chain hotel. Price was budget-friendly, and we were very happy with the value we got for our money. Breakfast was nothing fancy, but hearty and tasty. This was back in November 2021
Ideally located in Bryce City. Charming motel with wonderful gift shop, restaurant, and friendly staff. I really appreciated that they embrace the hotels origins. Will be staying again next time I visit Bryce.
There are lots of great things about this hotel, and lots of things that aren't so great. Firstly, what an amazing location. It is literally on the road to Bryce Canyon and, let's face it, that's what we were really here for. From the outside, the hotel has a Western Ranch look, which perfectly suits the location. The interior, with fireplace and huge Christmas tree, was also welcoming. Shame the staff weren't. The young lady who checked us in on Dec 26th could barely take time to point us in the direction of our room, let alone explain any of the hotel amenities. Still, we got back in the car and drove to our room in Lake view Lodge. Definitely less lodge and more motel, but the room was clean and we settled in for the night. Next morning, we spotted the frozen lake as we trudged over to the main building for breakfast. Breakfast itself was a buffet and it was decent enough. The staff in the restaurant waiting tables were helpful and friendly, even if we didn't always understand each other. The staff seating guests seemed quite unhelpful as if customers were interrupting their social time. It was somewhat better in the evening. We did make use of the shop, for snacks, gifts and essentials. It's a nice store with lots to browse. Overall it's a 3/5 for me.
We go to Ruby's Inn each winter with friends and family to experience winter activities and the national park. We couldn't be more pleased with our experience, and we go back nearly every year. We love the ice-skating, the cross-country skiing, and swimming in the large indoor pool. The hotel rooms are always clean and comfortable. And the restaurant never disappoints. We are big fans of Ruby's Inn, and we tell everyone we know how great it is. It's truly a hidden gem for people who want to experience Utah in the winter.
Could have been a great stay, had it not been for the guests who partied in a common area. Finally police had to be called. The hotel needs more power in resolving issues like this. A few obnoxious guests should not ruin the experience for the larger majority.
Never stayed this bad in recent times. Bed was dirty, shower did not drain, room not clean. Breakfast was ok but not that great. Would not recommend this place. Stay away and get some other hotel. I stayed in many best western during this trip, every other place was good, this was the most expensive place I stayed during My 12 day roadtrip and got this worst experience
Beautiful rustic lodge feel in the main lobby, with well-appointed rooms. There are many activities, and you are so close to beautiful Bryce Canyon. The staff were wonderful! The restaurant serves a great hearty buffet as well as other regular menu items. A great quality experience for adults and kids.
Do not stay here! I have now stayed at this Best Western and the one directly across the street within the last year and the other one is a normal hotel experience while this one is lacking in every way other than having basic indoor shelter with heat. The indoor hot tub next to the pool has the harshest chemicals of any pool I have been in for at least the last 20 years. My wife and I, as well as the people sitting in there with us, all got blood shot eyes from the chemicals from evaporation without putting our faces in the water. The hotel also knows they are doing this and that people have complained because there is a sign next to it warning people that their clothes may get bleached in the water. The chemicals appear to be so strong that the sign is completely worn so you can barely read it (but all the other signs away from the hot tub are in perfect condition). Next: do not expect to be able to go to bed before 11pm due to noise level. It is currently 2am and I had to go ask the person in the room above if he would mind not making so much noise because no one in my family could fall asleep for the last 4 hours because of whatever was going on in there. It was a minor whose parents booked his room separately and he and a friend or sibling had been playing a video game which involved jumping around. The bathtub in my room has mold inside the jets on the jetted tub. See the attached photo. Absolutely 100 percent not worth staying here when a more calm and traditional nice Best Western is available for a few extra dollars across the street.
We stayed here in December. Our room was spotless. All staff was kind and eager to serve. Would stay here again in a heart beat. Also, noted rates at this location cost less than the other, no idea why. They have gift shops and other touristy things to do.
This is an old hotel establishment that is outdated and needs remodeling. You just don't have much to pick from when you're around Bryce Canyon. You'll have to make do, and the prices are at least two to three times what they would cost for a hotel room like this anywhere else.My advise is try to stay where there is more choices. Breakfast was good.
Overall Ruby's Best Western is a very nice place to stay and they tour Bryce Canyon and the surrounding area. I do fee that the Buffet prices are a bit too high. Horseback rides are available which make the area interesting ad fun for family member's.
Great Hotel with Prime Location to Bryce Canyon National Park. Rooms are large and clean. We were given an early check-in. The free breakfast was the best I've ever been to. It was more like a full breakfast buffet at a restaurant. Easily the best hotel we stayed at on our cross country trip.
Literally, there is NO competition, so the 3 stars is based on that fact since there is NOTHING else to compare it to in the immediate area. So comparing it to other hotels...it's basic. They have plenty of rooms, but you will be quite inconvenienced if they put you anywhere other than the Main Lodge. At the Main Lodge, which is where you check-in, is a nice fireplace in the lobby for relaxing, the restaurant where the buffet is served every morning, the pool/hot tub, fitness center, and basically all the amenities they list for the property. If you are NOT in the main lodge, you will need to walk/drive to it to enjoy these amenities. But with a windchill of -10F, I wouldn't't be too quick to head over to the hot tub for a half hour dip, only to have the brave the elements again on the way back. The breakfast buffet was satisfying, but it was the same menu rah day...scrambled eggs, sausage links, and breakfast potatoes....along with some fruits and breads. But better than many other hotels at a similar price point. The shower never got hot water. In fact it never even got warm water. It was more like a shower in 34 degree water. There was no AC/heat in the shower/toilet area so that was always an unpleasant experience. Location is ideal for access to the park. Generalstore is pretty well stocked, and at tourist prices. But all in all, it's the best in the area...partly because it is the only one in the area. I'd consider coming back.
This place is a little outdated, but it has everything needed for resting after a park day. The room was clean and well stocked. The free breakfast was alright. They give coupons to the diner attached to the hotel. The eggs were flavorless and the oatmeal really mushy, but that's better than nothing. This motel is also conveniently attached to a store with Bryce merch and a little grocery area which is very helpful. Overall, I would stay here again!
Our family of four stayed here thanksgiving week while visiting Bryce Canyon. The value of the room with the free breakfast for the price was amazing and you couldn't ask for a more convenient location. We would definitely stay here again.
Lodging options in Bryce are limited; fortunately there's Ruby's Inn. Read on for details. Located minutes from the park entrance, Ruby's has hundreds of rooms, dining, a store, swimming pool along with its affiliated Ruby-esque ventures. Ruby's is Bryce. The various lodges are like motor inns: barracs of rooms in two levels. The rooms are basic, pretty dated, clean and comfortable. The TV is ancient and small. There are no USB ports. Our toilet seat was broken. The heater worked well and the shower was hot. It's unglamourous but it's all there is and it works. The breakfast was pretty expansive: eggs, sausage ,fried potato cubes, oatmeal, dried cereal, canned OJ, fresh oranges, canned fruit, biscuits...the volume is overwhelming and somethings are good, like the eggs. The WiFi was adequate for streaming. Ruby's is pretty solid and I know the next time I return to Bryce, I'll return to Ruby's.
This hotel was nice and clean. Comfortable beds. Free buffet breakfast. However it is separated into a few different buildings so we did have to walk/drive over to use the amenities such as pool and breakfast.
We stayed one night at Ruby's Inn to visit the Bryce Canyon. The location is perfect and basically right at the park entrance. The atmosphere of the Inn is very good and feels original, staff was friendly and the cabins were nice. We really enjoyed the Inn's Restaurant for Dinner and for the complimentary Breakfast the next morning.
This review is only about the cabins. We asked for a cabin as the rate was reasonable. The check in assistant said to bring your own linens . When we got to the cabin all there was is a double decker bed and mattress period . End of story. Nothing else inside . Weird .Like it was some wooden framed log cabin in the deep forest off the grid.
It is truly wonderful to receive such excellent service at such a reasonable price while being in a location with excellent access to Bryce Canyon. The lobby with its warm fireplace, the beautifully made-up rooms, and the food are excellent.
The hotel location is close to the Bruce canyon national park. It high speed Internet is great, breakfast is good and have plenty of choice, room is clean. We had an overall very good experience staying here.
We stayed at Ruby's for 2 nights while visiting Bryce Canyon. The room was clean and comfortable. The pool and hot tub were wonderful after a long day hiking. The breakfast was AMAZING. Good, fresh choices to fuel a day of adventures. The restaurant also offered a soup and salad bar option, which was a welcome change from typical ‘travel food'.
Nice place, close to Bryce Canyon. Breakfast with good selections. We came early, got a room right away. Check in process is fairly quick. We got some rest before headed to the park. The place is huge.
Comfortable room with plenty of space. They had plenty of coffee, tea, and toiletries stocked in the room, but for some reason our coffee maker was missing. There is a gift shop and restaurant nearby and the breakfast buffet is included with your stay. That makes it convenient if you've had a long day touring and just want to stay close to home.
I loved the pre check in feature that allowed us quick pick up of room keys and breakfast vouchers! The breakfast buffet was outstanding with a variety of food each day & the store was a big blessing when we needed it
I booked a family room suite months ahead of our visit to Bryce Canyon, upon checking in we were told no such room exists at their hotel and we were misled by our booking company which was Hopper, they wouldn't do anything to help and the manager didn't care one bit. We had to accept another room even though I had paid for the family room ahead of time and because it was now 8.30pm we had no choice. I checked their website and they still show a family room/ suite available for booking. This hotel does not care about its customers so prepare to be disappointed if you choose to stay here. As a side note, when I contacted Hopper they were extremely helpful and offered a compensation.
Quick and easy check in. Rooms were standard. The bed comfortable and lots of hot water for a bath after a day of hiking. We stayed in the the lake view section. Asked for upper floor and to be at the back as someone else mentioned. The back has a nice little lake and a great sunset view. We were at the front . A fair bit of noise in the am. Car alarm a couple of times. Doors slamming early. Not sure this is the hotels fault tho. It was nice to have the hotel restaurant so close . After a long day of hiking we didn't feel like running around looking for a place to eat. However, the menu seemed expensive. Had the buffet salad and soup. It was very good. Lots of variety. Breakfast is included- hand in your voucher. Typical breakfast items. Fresh fruit and canned fruit. Scrambled eggs, toast, bagels, sausage even fresh corn bread and gravy. Would recommend this place for proximity to Bryce, the convenience of amenities and the room was good.
Best Western Plus Ruby's Inn it's an excellent location right in front of Bryce Canyon. It is beautiful hotel with inviting decorations. The room is clean and spacious. The layout of the room is efficient. Breakfast is excellent! The front desk people are courteous
Lumpy beds, stale room air, mediocre restaurant. The dinner buffet is reminiscent of a school cafeteria in regard to quality and taste. Their only plus is that they're just outside the park entrance.
This is probably my 14 or 15th stay at Ruby's Inn and each time it has been a memorable experience. Clean rooms, great food selection in restaurant (if you can handle the hoards of people), friendly staff and most of all convenient to Bryce Canyon National Park. They have a great gift shop, a small grocery store for campers and hikers, gas station with car wash and is located across from the Bryce Canyon bus system. Save the hassle of parking during peak season and take the bus in.
We stayed here after visiting Bryce Canyon NP. I booked a room last minute, with 2 queens for just a little over $100. Check in was quick despite there being quite a line. We skipped the restaurant for dinner because it was too busy. The rooms were clean and nicely decorated with photos of the founding owners. They serve a buffet breakfast complete with hot and cold items. Best breakfast at a hotel I've ever had. They have a large indoor pool. There's also a giant gift shop, grocery store, and post office. This was an excellent value for our stay. Would stay here again for sure.
This was a great location and value to explore Bryce Canyon. The pre-registration was a breeze and the staff courteous. I was able to check in without incident and the room was spacious and clean. I was fortunate to have a lakeview room and enjoyed the sunset from my room. The property was quiet. Having the general store onsite allowed me to grab post-hiking snacks when I didn't feel like going to a restaurant. I arrived late so it was nice that the store was still open. This was a great place at a great price to stay.
The location is great, staff was great, but we had a gap around our AC/Heat unit which set off the heater frequently. The WiFi is also spotty but the park service has set up good wireless towers in the area for a strong signal. The breakfast buffet is also OK nothing great and could do with a little more variety.
Great hotel restaurant and amenities the food was excellent service was quick in the restaurant everything you needed was in walking distance grocery store gift shop restaurant gas station every camping
We reserved a lake view room at additional expense, after reading other Tripadvisor recommendations. When we checked in, we were given a room near the lake, but with a totally obstructed view. They offered to change our room, but it was a drive back to the reception, and it would have been a big hassle to move all our stuff again. The Jacuzzi also was having some maintenance issues, so we were not able to use it the first evening. When my spouse talked to a supervisor the next day to get our room price adjusted due to the room location, she told him that a lake view room reservation did not guarantee you a room with a view of the lake. She also insisted that the Jacuzzi had been working, even though other employees had told us it was still being worked on. When we pursued this further, the general manager did adjust the rate on our room. We did appreciate that, but seems like you shouldn't have to work that hard to get the type of room reserved. The location is five stars; very near the entrance to the park.
We opened the door to find an extremely strong smell of chemical disinfectant...utterly repulsive. There was vomit in the stairwell that was never cleaned up the entire time we were there. The motel-style hotel was super dated and in much need of renovation. And for all this, we had to pay $300 a night. The worst hotel experience I've ever had, in travel on all seven continents. Bad, bad, bad.
What was once a quaint roadside stop is now a sprawling family owned enterprise capable of housing and feeding thousands of guests. Ruby's is pretty much the only game in Town, actually they probably own Bryce Canyon City (founded 2007) which has very limited food options and boasts another Best Western property, a faux old town, a dinner theater, seasonal rodeo and RV park. The rooms are comfortable and clean but dark and outdated. A stroll through the parking lots will get you to the main building restaurant, gift shop, grocery, post office and indoor pool. Restaurant offers a mess hall buffet or table service options, large portions. Totally fine for a quick stay close to the park but not a place to relax or unwind other than in your room because there is no outdoor seating, patio , or balcony to enjoy the view of the highway. Expansion of the property was focused on increasing volume rather than the patron experience. Regret spending two nights there.
A great motel next to the entrance to Bryce Canyon NP. It has the look of a souvenir shop from the front, but the rooms are at the side and rear and are well appointed and clean. The restaurant serves superb food too. A great find if you are visiting the park.
Short of being in the park, this is a great alternative. There is a shuttle to the park. You might need to drive if you want to see sunrise or sunset. The breakfast allowed for a quick filling start to the day
This hotel has it all, grocery store, souvenirs, restaurant, pool, post office. It is a clean place with a great location to Bryce. However it is 2 stories and does not have a elevator , which they don't tell you when you book it, so if you have a problem with stairs request the ground level. Also request to NOT stay in the Deer Lodge, all of the buses park there and you hear them late at night and very early in the morning which woke us up every morning. The spacious rooms have king beds, refrigerators and microwaves, I do wish they had a little table but I guess you can't have everything. Buffet hot breakfast is included in the price. Great place to stay.
Glad we only had to stay here one night. This is a huge complex of different lodges that cater to tour buses, so there are buses and people everywhere. There isn't much choice to get to Bryce Canyon easily so that is the one plus. The room was very noisy and had a weird smell. Dated as well. And the morning when we were getting ready to leave(had our door closed), housekeeping just came right in. WHAT? Were not even close to check out time. Did the breakfast buffet only because it comes with the room. So much chaos there, no forks. People everywhere. Food was okay. What you expect for buffet. Oh yeah, then our room was on the second floor and no baggage carrier to be found anywhere. Very in convenient.
This is a great location for getting into the park and/or riding the shuttle. You check in at the main building which has a few indoor rooms there. Most of the rooms are in separate lodging buildings. They have all you need in this complex including a PO, grocery store, dry good, gifts, jewelry, tour operators, and a fabulous included breakfast buffet. Our Ponderosa lodge room was a drive up w/ outside doors, 2 story building. Bedding was well used but clean. Beds firmer than soft with plenty of pillows. A nice large sink area outside the regular bathroom (shower, tub, potty, sink) made mornings go smoother. Heat and air worked great and had lots of settings. The whole place had a well used air about it but was very neat. Staff was all helpful and efficient. There were 6 check-in stations when we checked in and as many different languages available. We ate several times at the Cowboy buffet and were pleased every time. A better than expected selection at every meal. This place was well worth the price with the location and amenities offered.
Great location for access to the park. However, Ruby's Inn was a bit dated and shows the signs of being worn and tired. First our room #7624 was standard however the carpet was filthy and stained, the tub squeaked as it was not installed properly and the curtains and bedspread had an odor. The restaurant was built to deal with volume and the choices for breakfast, which was included in the price of the room was ordinary. Eggs, terrible bacon, frozen bagels, dry potatoes and standard cereal and oatmeal was usually out every day with minor changes from day to day. Dinner was a buffet style with many choice but the hot food was loaded with salt. Staff was helpful but did have a language barrier issue and were hard to understand.
This hotel has a rustic type of decor with a great fireplace in the lobby. The restaurant has great food but a little pricey. The gift shop is one of the nicest I have ever been in. The rooms need some serious upgrading! The carpet was dirty and worn and dark. Actually the entire room was dark even with all the lights on. Furniture is old and outdated. However, the bed was comfortable. I could hear the people in the room above me walking around. There were no safety bars in the tub/shower.
The putrid odor in the room upon arrival literally made us gag. When we brought the problem to the staff, their solution was febreeze. FEBREEZE?!? It smelled like mildew, feces, and possibly a corpse. No thank you, I'd like you to FIX the problem, not spray it with perfume. The other solution was to “ionize” it. Chemicals to be sprayed that would need us to be out of the room for an hour. So feces and chemicals…that didn't make me feel better. What would I like you to do? Come to my room, take a breath, and TRY not to gag your toenails up. Listen to the customer. Maybe offer a discount since no other rooms were available. This, for me, was two trips in one. My first, and praise Jesus, my last. Worst experience of our entire 11 day vacation. Shame on you, Ruby's Inn. Shame.On.You.
Great wifi. Clean rooms. 2 Tesla chargers. Nice restaurant buffet or menu at dinner. Free buffet breakfast. Free shuttle stop to Bryce at hotel. Amazing general store for gifts, groceries and anything you'd need for traveling or camping.
Rubys has convenience galore with clean and spacious rooms, full breakfast, grocery store, and a fine restaurant with a good selection. The Bryce shuttle is right outside the front door. To sum it all up- convenience and quality.
Have stayed here before and returned with our grandsons. Room adequate but its a big lodging covering a big area so no problems, Medium size rooms but OK, coffee machine, fridge and microwave. Laundry on site. Big gift shop and general store offering wide range of items and adjacent to Bryce Canyon. Restaurant awesome, we had dinner there, portions huge and breakfast really good too. Would happily stay again and again. Staff top class. I
Positives: Proximity to Bryce National Park, food and friendly/hard-working staff. Negatives: we were EXTREMELY disappointed in our room. The price was exorbitant for the quality of the room — very small, musty, aged, scuffed walls, old tile floor at the entry with a dirty/deteriorating transition strip, and horribly THIN walls. We could hear the people above us walking all over the place all night and early in the morning when they left. It was impossible to have a peaceful night's sleep. There was virtually no “lake view” (as promised) from this first floor room. The view was blocked by other patrons' cars and trucks, and was also cluttered by construction equipment and orange cones. To put it in perspective, just two nights prior we stayed in one of the large stand-alone western cabins at the Grand Canyon with full view of the north rim — for nearly the same price — that far exceeded our expectations. We expected so much more from Ruby's Inn since it was the same price point. For the condition and quality of the room, it should not have cost half of what we paid.
The check-in staff were very friendly, but we were directed to a lady at the "activities desk" to answer some questions we had about Bryce Canyon. She clearly did not want to be there and was very gruff and not helpful at all. She is obviously not suited to "customer service". Also the room was very noisy. With every step the people upstairs transmitted down to us very loudly (from 5am!!!) and the sound of water running echoed through the walls when ever someone around us used the shower or toilet. So we did not get a good night's sleep!
Food was really BAD. The whole place needs a complete remodel. Smells like old cigarettes! Needs to be cleaned and deordized. Would not recommend staying here to friends or relatives. The staff was very unfriendly.
Wonderful place to stay while visiting Bryce Canyon. One family member was unable to hike but still enjoyed his trip while staying at Ruby's Inn. Great place for him to hang out and enjoy everything. Wonderful, clean pool area with longer hours than all the other hotels we stayed at
I think this place deserves a higher TripAdvisor rating. I can see why some people ding it, and I was a bit skeptical when I booked a room here, but we loved it overall. It has an old timey Western motel feel and is a huge enterprise that obviously caters to everyone who's heading to Bryce Canyon NP, which is just 5 minutes down the road. There is a huge buffet that serves dinner and breakfast to hungry tourists fueling up for their hike, a huge gift shop that sells souvenirs, a well equipped camping store and grocery store, a laundromat, even a campground. You can even arrange a horseback ride too. Our room was classic motel decor (lots of browns) but clean and comfortable, the front desk staff were a bit robotic but fine, the dinner buffet wasn't gourmet but hot pot roast and corn bread smells like heaven when it's 8PM and you're tired and hundreds of miles from civilization. Just join the hundreds of other tourists from all around the world (this place is especially popular with German tourists) and roll up your sleeves and chow away at the buffet and get a good night's sleep. That's what most anyone needs and the Best Western Ruby's Inn did exactly that. Bonus points for being pet friendly too. Tips for the other dog owners: You're allowed to order takeout from the restaurant (not the buffet) and bring it back to your room, so we ordered steaks which were pretty good. And, for the free breakfast buffet, they'll give you takeout containers if you can't eat inside because of your dog.
Spent one night and had amazing sleep in king size bed, it was a place my Mom wanted to stay since she was there as a girl and the price was great, dinner in the restaurant was amazing and the staff very friendly.
Ask for 2nd floor as you will hear people walking all night long on the first floor. Buffett breakfast and dinner were good. Their were other choices if you did not want a buffet NO bars or liquor stores in the area so bring your own. They do service liquor at dinner. They do have a small liquor store inside the hotel lobby.
Ruby's truly knows what they are doing and what their guests are looking for. My only wish is for more vegetarian options at the restaurant. But otherwise, it was great. Practice does make perfect after all!
Our room was lake view side. The room was terrible. Hair dryer didn't work. Room outdated. Grout in the bathroom is coming out by pieces which may be the reason when standing in the tub/shower, it sounded like you were going to fall through the floor. Other rooms may be much better but don't stay “Lake side”.
We had 3 nights here. Check in was easy staying in Deer Lodge which was comfortable but on first floor so had to carry luggage up metal stairway. Breakfast which was included was very good although very busy whatever time you went and food was replenished often. We chose to eat here in the evenings twice of the menu and once the buffet all okay but for me the food was never hot enough. We used the swimming pool which was a good size but could not find anywhere to change out of our wet things so a quick dash round the car park in damp swimming gear was not ideal.
The place is perfect to visit the Bryce Canyon area, the rooms are comfortable and the ambiance is very cool for the place. A very kind staff helping us for any eventuality. The most incredible things was about the dinner. Great buffet and amazing steak.
good clean room, good breakfast, would stay again if price is right. location is convenient, 5 min to park entrance. we stayed at 2nd floor of motel like building (no elevator). it's a motel with best western quality.
Loved our stay at this hotel. Very comfortable, spacious rooms. The restaurant which was a steakhouse served great food . The general store was huge and had everything under the Sun almost like a Walmart !! Loved the breakfast buffet. Still drooling over those French toast. The location is fabulous. Just 10 mins away from Bryce Canyon National park.
Needed a place to stay while visiting Bryce Canyon NP. Such a convenient location. Huge complex with restaurant, general store (with Post Office!), large laundromat in separate building and just about any convenience you would need. Exit property and you are under 5 minutes from the entrance to Bryce. (the Park shuttle is also across the street should you not wish to take vehicle in to the park.) A hot breakfast buffet is include with stay but we could not take advantage as we needed to hit the road super early. Complex is comprised of several one and two story buildings and staff was excellent with the map and directions to ensure we found our building easily. Ruby's is a large operation and even sells tours if you are so inclined to purchase. Please note: if you are in a building with two floors, there is no elevator should that be an issue. Room clean and well appointed with fridge and micro and plenty of outlets for your electronics. Sink in main area as well as one in rom with toilet an shower. One minor issue was water pressure in shower but again, nothing major. would definitely stay again if visiting Bryce Canyon NP
Ruby's Inn does a great job of feeding & housing hundreds of people from all over the world. Buffet food is fairly tasteless, but there is a lot of it! Very little vegetarian food and NO vegan food. Carpeting in the dining areas is very dirty. Carpeting in our room was dirty. Bathroom was a bit shabby. Shower ran hot & cold, somewhat dangerous. My main gripe is that people moving around in the room above us kept us from sleeping both nights. I suspect this is a construction/lack of insulation issue rather than a noisy neighbor issue.
Perfect location for exploring the Bryce Canyon area. Although a BW, this hotel is themed with the southwest motif and has all the amenities you would need, including restaurants, market, gas, shuttle stop, shopping, pool, ATV rentals, rodeo and a host of other entertainment...and that's not even leaving the main property! From this location you have quick access to Bryce Canyon, Scenic Rt 12, Red Canyon and small towns like Tropic, to visit and explore.
Best western has updated its image in recent years but this particular one is stuck in the 80s. It looks cute from the outside as they have updated it with a log cabin vibe. The general store and laundromat are also convenient. However, the rooms (or at least our room), was awful. Mostly because it smelled strongly of a wet dog. There was no escaping it. Just old and gross. The AC unit was old and barely worked. There is a very old brown rug that has a layer of dust all around the perimeter of the room. The tub is cheap plastic and wasn't installed above proper foundation so it creaks loudly whenever you shift weight. I felt bad for the people below us. The pillows are old snd lumpy. Unfortunately there isn't much in the area so maybe that is why they don't have to try. I didn't need anything luxurious, just fresh and clean. Hard pass.
Their hotel is beautiful and has much to offer. It's like one stop shopping. A great room with tons of amenities and a very reasonably priced room. I can't say enough about our perfect stay at BW Ruby's Inn. Better than Cruise Ship breakfast. The staff is very prepared for large crowds. My only regret is that we didn't stay here longer. **The buffet had many GF options :)
The hotel was just outside Bryce Canyon. It was busy the afternoon we checked in but the staff knew how to get people registered so there was only a few minutes wait. It's a city in itself with grocery, gift shop, adventure tours, pool/hot tub, gym, restaurant, shuttle bus stop if you want to leave your car and take the park shuttle, room was great - everything worked and was clean. We would definitely stay here again.
We stayed here for one night as it was close to Bryce Canyon. I'm glad we checked in a little early - as soon as I was done there was an enormous line behind me. I could barely understand the person at the front desk, told me in broken English that my credit card did not go through. But then it apparently did, because he didn't take it a second time and I was charged. This complex is enormous with many different room buildings and a campground. I paid for a lake view....this turned out to be a first floor room in a building with a big kind of gross pond behind it. Otherwise the room was good and clean - the refrigerator & microwave were a good perk, and we liked that there was a sink/counter outside the bathroom.. We were advised to get to breakfast before 8AM due to crowds. Apparently so was everyone else - by 8:10 there were no lines to get in. The free hot breakfast was very good, lots of choices. The hotel also has a huge store and gift shop, though a bit pricey. We also bought tickets to the rodeo down the street in the lobby - lots of fun! It seems that Ruby's owners own most of the town and activities as well.
We choose the Best western hotel for the cheap rate and we have been surprised for the quality of everything: Cleaning Breakfast quality People professionality Store . A very satisfactory experience..
A reasonable hotel with excellent shuttle facilities to see Bryce Canyon with all the hoodoos. Try and check out the Natural Bridge - wow. We enjoyed snacks at Canyonlands Diner. The children went on the 'soaring' ride. Evenings were spent at the rodeo and Ebenezer's Barn and Grill where the food was very good and plentiful.
Ruby's is a large motel style hotel set up for holiday makers & coach trips. Rooms are well set up as motel rooms. Has a restuarant & a diner, plus shops. Did exactly what we needed it to - no issues. However suggest you plan to dine early as it can get busy.
Camping is cleaner and smells better! We stayed here on our way to Boulder, but I was hoping to come back and hike Bryce and Zion. Great location for that. The hotel was however disgusting. It was hugely overcrowded with long lines to check in, and it was impossible to get into the restaurant before it closed at 9 pm given the lines. We ate dinner at the diner which is just a fast food restaurant. There were long lines there too. When we got to the front it was cash only - credit card machines were broken. I had to run back to the main hotel to the atm. Half the menu items were sold out. When we got to the room it stank to high heaven. That room had not been aired out or cleaned for a while! We were too tired to call and ask for another room. We slept with the window open despite mosquitoes. Don't stay here! Over $200 and horrible!
Great location close to Bryce Canyon. It takes only a few minutes to get into the National Park (Sunset/Sunrise points). Breakfast was included and offered a large choice of meals. Onsite pool and restaurant.
What a great hotel! The room has everything you need; good beds, airconditioning, TV and the wifi is amazing. The hotel also has a supermarket and a store with a lot of cool souvenirs. The location is great too, close to the national park. We loved it here!
The rooms smell, are old and dirty. We had sheets on the bed that did not look ironed (see pictures). I hope they were just not ironed…. The bottom of the bed was dirty and used by time. Also the check-in experience was very unpleasant. We arrived late and (for the first time in my life!) the room they gave me the key for was already occupied by a woman who was nearly asleep. I can tell you that it was not a nice experience! When I complained they provided me with another room on the first floor of the Lakeview Lodge. I had told them that I needed an elevator but when I arrived at the building (pretty far away from the reception building, there was no elevator visible. So after having looked for it without success I took the heavy suitcases up and I called the receptionist once in the room. I wanted to know where was the lift. She was not very kind and pretty dismissive and told me that she had said that there was an elevator but did not provided me with the information as it was anyway very far away from my room and difficult to access. Well a pretty bad service! No attention to the customer and very unkind. Avoid if you can. I certainly will not go there anymore nor recommend it to anyone!
Room was ok, toward the end of a building and parking was not great. Lots of smokers around. Room was musty smelling and we sprayed febreze many times when we came into the room. Overall, it was an ok play to crash, but since this whole outfit is pretty much the only show in town, there aren't many other options this close to the bryce entrance. I had canceled a night at the Bryce Lodge because this was cheaper, but another time I'd spend the bucks and stay in the park. We drove in to see stars at 10:30pm and didn't encounter many other cars - this place really does have a great location.
Smelled bad, old and run down, food is very low quality. Lump in the mattress. Towel had brown spots. This is the worst best western I've ever stayed at. The price does not match the room. They have a captive audience so they don't care. No pride in ownership here.
We had a very poor experience at this hotel. We were placed in two of the motor lodge style rooms. Both showed alot of wear, carpets are dirty and they smell heavily of air freshener. We heard rodents in the walls overnight and saw a mouse run across our room and on a table. We contacted the front desk at 1am where after some resistance we were given a new room in the main lodge. The main lodge is more updated but our replacement room still had trash in it from the previous guests. Upon check out it was very difficult to connect with management to discuss our experience. I kept being told the manager wasn't available. It was two days later when I was finally able to connect with the manager. He was appropriately concerned and did refund our room charges. Overall, I would not recommend a stay here. The hotel feels like a worn out great wolf lodge. It's difficult getting help from the staff and tracking down management for support.
This is a really big complex, with blocks of motel style rooms arranged around a big pond/lake. The history of the site was interesting, there has been a hotel there for a long time, but it was only evident in the great photos around the central reception and eating area. The buildings were very clean and had everything you needed. It was a bit compact for for adults and the walls were thin. It did have a super shower (if you didn't mind the bath tub flexing when you stood in it, and I am totally average size). The buffet breakfast was well organised and tasty, certainly good to fill up before a busy day. Having stayed in a lot of places on this road trip this is an ok place, popular with family; however in comparison with most other places we stayed this was not good value for money.
We had a lovely room, and the staff was very helpful. Very clean and well kept. There was plenty of parking and the whole experience was wonderful. There were a lot of people staying at the inn, and at first we thought there would be lines everywhere, But the staff was very efficient and handled everyone's needs smoothly.
This is a mega hotel complex with an amazing general store geared to any sports or hiking/sightseeing adventures in the Bryce Canyon area. It is historical and worth a visit when coming to the National Park, but the stay is much like “barracks” with clean, but older rooms.
This is what happens when you rule the town. No competition and standards go down. How did they get Best Western approval to use their name is beyond me. Old, run down and dark rooms with barely working air con units from seventies, old bathrooms with dirty floors. carpets that have seen better days and have a smell to prove it. Housekeeping staff are lovely and hard working but there are limits to what they can do in such a run down place. Restaurant is barely capable to cope with the numbers and queues are horrendous. During breakfast time one can barely navigate back to the table with coffee due to number of people milling around. Same with laundry facilities. People waiting for a machine on camping chairs outside the laundromat. Just do the canyon in a day and drive to next town.
We stayed here for 3 nights. We were here very early, but they didn't care that we unloaded our motorcycles and left our truck and trailer in the parking lot. They have lots of parking for trucks with trailers and buses. A little weird with checking in. Couldn't get our key till 4pm. There is a door sign to hang on your door knob if you WANT housekeeping. We didn't put it out, but they came any ways. The one day I was in the bath tub and they barged right in! Good thing my husband was there with me to stop them. The rooms were nice and clean, but they need to do something about the housekeeping being in the rooms if people don't want them. This would help with having the rooms ready at check in. They have a lot of rooms.
It is a beautiful, interesting place to stay with many options for things to do! The rooms were very clean. The staff was kind and productive. The food was very good. There are so many options for entertainment and things to see. The store is amazing .
Big complex with lots of people. We'll staffed and we'll set up. We stayed at 9 motels over 2 weeks and this was one of the best. It's one of the few places we successfully managed laundry on our trip- good facilities open 24hr. Great shop, shuttle outside the hotel, great activities on offer. Dinner and breakfast surpassed expectations.
Best Western plus Ruby's Inn is an experience. The rooms were old but clean, very noisy as I'm sure there is little to no insulation between rooms. The hotel sits along a very busy road with truck stops and restaurants. The breakfast was very good, lots of selections in buffet style.
A beautiful hotel, very welcoming staff. It is obvious the owners take pride in details! So much to do without even leaving the hotel! And the gift shop is incredible with everything from forgotten toiletries and snacks to fine art and gifts for the whole family!
Rooms to dark. The carpet you don't see if it is clean or not. The mattress was to soft in the middle.The coffee in the room was the worst I ever had. In another hand the breakfast was great also the lunch and dinner. Personnel was great,
There are many reviews explaining what is at Ruby's Inn -- so I will just say that we we had a great stay. The room was clean and was ready an hour earlier than normal the check in time, which made our check in easy. This is a very busy place, right outside Bryce Canyon National Park. Expect high numbers of people. If you have the included breakfast, be aware that you will be with a lot of people. They breakfast is self-serve buffet style with many different stations, but with the same food at each station. It's a huge restaurant. With COVID concerns still high, you may want to consider getting their "grab and go" -- but you will still need to go inside and dish up what you want (they give you a styrofoam container). I wore a mask. The National Park is very popular and there are tour groups that stay at Ruby's Inn. You will hear many different languages spoken, which is quite fun. We found people very friendly. We went across the street and had an ice cream. We stayed in the main lodge near the indoor swimming pool for two nights. We were at the end of a hall and near the stairs, which was nice. Close to the pool we could smell chlorine, which might bother some people. I recommend staying here when you are visiting the national park. There are many separate buildings - that are newer with outside entrances and a balcony around the second floor. We have stayed in those buildings before, and prefer them to the main building where you enter your room from a hallway.
We stayed here for two nights while we visited Bryce Canyon NP. We really enjoyed our time here. This is a very big hotel with many tourists happily enjoying their time. The complimetary breakfast buffet was very good. Our room, 2 king beds, was very spacious and clean. The general store had may interesting items. The laundry prices were reasonable. The staff I interacted with were very pleasant. The pool area was very nice. The only issue we had was the people above us sounded like they were moving furniture at 2 in the morning, which was very disruptive to a good night's sleep. If in the area again, I would definitely sta here again.
Loved this hotel! Great pool area when it is not crowded. There is a general store that is attached to the hotel, plus a restaurant if you don't want to leave the property. It is the perfect place to stay if you are visiting Bryce Canyon.
Great place to stay and so many things to do at Bryce Canyon and surrounding area. The air is clean and fresh and the scenery is beautiful day and night. Lots of amenities at the general store and the dinner show at Ebenezer's Barn was great!
Our checkin clerk did not speak English very well, and he told us we could redeem breakfast vouchers at the buffet 24/7, which was incorrect. We showed up late, and were denied entrance. We talked to a manager at the hotel, and she was very rude, basically said we were lying. So, instead of getting our $20 breakfast buffets, we ate donuts from a conveniece store.
Great spot. Don't need anything else Food and groceries. Space. Swimming in thr lake would be nice. Was far to go to the pool. Maybe two pools. I don't know what else to make this min met. I would stay again.
Great hotel so close to Bryce Canyon. Great amenities, good food and friendly service. Love the gift shop!! The room was clean and spacious. The bed was very comfortable. The desk clerk was very friendly and helpful giving us information on the park. Loved the gift shop and rustic nature of the decor.
This was surprisingly nice. I could tell everything was updated. Very rustic and country looking hotel that made for a great experience. The staff was very nice and helpful. I will definitely stay there again !
Pro: 1. Had historic charactor, lovely; 2. Like the Lobby and resturant decorations; 3. We called early on asking for ground floor and close to laundry facility, both requested were fullfilled. We were able to park right at the door of our unit (three steps to the door) which was big help (We had many luggages) 4. Good free breakfast; 5. General store right on site with gifts and all sort of stuffs including grocery store. Con: 1. Room was small for family of four; 2. Room was dated; 3. Laundry facility is outdoor. Therefore it can be used by the public, making it very crowded, even though there were many machines, it was chaotic to fight for washing machine. Tip: Bring quaters. There was no machine to get quaters to use the machine; 4. Long line to wait for breakfast. Problem was, the hotel did not do a good job to manage the crowd: It posted a sign asking guests to go before certain time to avoid crowd, which making the line very long. Everybody rush to beat the time. In fact there was no line after we finished our breakfast, when it was still within the time range that they still serve breakfast.
We stayed here while travelling around the canyon lands, it was good to have the large shop attached for food or souvenirs, The room was large and clean, hairdryer, coffee maker and toiletries included. The included buffet breakfast was adequate but a bit lacking in choice.
We stayed at the Best Western Plus Ruby's Inn during our Utah National Parks Tour. We choose this Best Western due to its' historical lineage, close proximity to Bryce Canyon National Park and that they have Tesla Destination Chargers available. The hotel itself is very nice with a large gift shop, general store and restaurant. The rooms were large, clean, comfortable and quiet -- we were able to get a really good nights sleep. The staff unfortunately need a significant amount of training -- check-in was arduous even though I completed the on-line pre-check in, and the host staff of the restaurant sat us in an area that did not have a designated server.
Our room was clean, the hotel is located incredibly close to Bryce Canyon & they have a super friendly staff. Loved having a mini fridge & microwave in our room! That being said, the Restaurant was crazy overpriced, their buffet is definitely NOT worth the $17 Lunch/$26 Dinner prices.
Love the convenience of this hotel. Has store, grocery store and restaurant on-site. Kids loved the ice cream shop and the old west them stores across the street. We had take-out one night and did not want to eat in the room. We were pleased to find an area with tables right by the pool. Nice large pool! Convenient location to Bryce Canyon!
We love Ruby's Inn. It has a nice homey/cabin like feel. The staff are helpful and I found the breakfast that's included to be pretty good. It was actually better than the food we had at a NYC Residence Inn. Though the walls are quite thin, I think it's great place to stay for a few nights while visiting Bryce Canyon National Park. I also think the rates are fair particularly considering how much hotel prices have gone up recently.
Ruby's was a great experience. If you are looking for a location close to Bryce Canyon NP it is 5 minutes from the entrance. The facility is a bit of a tourist trap (lots of hustle and bustle) but that is what we expected based on the size and variety of accommodations, services and activities that it offers. The service at the hotel was responsive and gracious. Everything one needed from restaurants, to a general store, indoor pool, and fitness center were all on the property. Plenty of activities available through the hotel including a rodeo which was inexpensive and a lot of fun particularly for those who have never been to a rodeo; horseback riding (Kevin and Kendra were great guides for a 1/2 day trip through Red Canyon). Kevin was magical in the way he worked with our special needs child to get her both comfortable and confident with riding her horse Tobasco); country music dinner show, virtual reality experience and more. The only real drawback to Ruby's is the lack of an outside sitting area if you wanted to relax outside. Ruby's is a big facility with multiple buildings and thus has a large busy paved parking lot. It would be great if they could carve out some room for a garden or a quiet outside location to relax away from the hustle and bustle.
Has everything you need! Restaurant, store, gas station, dinner theater, rodeo, ebikes, buffet, laundry mat AND it's right on the shuttle stop you never have to drive anywhere if you stay here! Breakfast buffet is included, the western photo shop inside rubys has the ONLY tobacco and cigarettes for sale for miles around they are open 9-5 only so. Buy tickets for everything inside the front door of the main lodge. If you don't stay here you should buy your Bryce Canyon swag at the general store here because it's the best stuff and good prices. They also have everything you need for camping and hiking and fresh donuts.
We stayed here for only one night while visiting Bryce Canyon. The rooms were a bit dated and dark but the beds were comfortable and the attached restaurant was convenient. There are so many buildings and rooms here that it is a bit confusing and the breakfast buffet can have a long wait. There is also a store and a huge laundry facility which is great if you were doing lots of hiking or off-roading. It was also more costly than I would have expected for the quality, but that is due to location.
Room was dated but clean. Shower was super noisy in that the floor sounded like it was going to fall in. The included breakfast was just okay, not a lot of choices. The server was very friendly and helpful.
Our stay at the Ruby's Inn in Bryce, UT exceeded our expectations. it's a professionally managed hospitality facility with multiple types of vacation activities and interests in mind in their plannings for each travelers. We highly recommend it.
Working machines outside our door whole afternoon and we were up at 4 o clock so we needed a nap - but impossible. Complaining but nobody did something. It could have been Nice with a reaction….,……. !
We had one of the outside rooms. It was an older but large room. It had two sinks, with an extra one outside of the bathroom. It featured a decent size mini fridge as well as a microwave. The room had a wall mounted AC/Heat unit. Ruby's makes a great base for exploring Bryce Canyon due to its excellent location. It is convenient since it has a store and a steakhouse. The indoor pool is nice. Internet speed was 10 Mbps download and 9.9 Mbps upload. The outside rooms are easy to get in and out of. The lower outside rooms will get some noise from above. The inside rooms have good pool access.
Great place to visit! Close to the park and beauty of Bryce Canyon! The rooms were comfortable but wish the A/C worked better. Restaurant was fantastic. The supper buffet was a great value for the option you got.
Decent place, great location, rooms "typical", breakfast buffet...yuck. Obvious that Ruby's has grown tremendously from it's initial "inn" role. It's a huge complex, "fun for everyone" kind of place, kinda corny, not very authentic, but, then, what is?
We stayed at Ruby's to visit Bryce Canyon. It was the best option without staying directly inside the park. There is a shuttle stop outside of the inn, and as long as you have a park ticket you are able to use the shuttle at no cost. You get free breakfast buffet with a stay at the inn. It was standard breakfast food (eggs, sausage, biscuits & gravy, pancakes/french toast). We had no issues with the internet and had great customer service experiences while there. There isn't an elevator to take your bags up to the second floor but that wasn't a dealbreaker for us. We were comfortable and would recommend.
Pros: Location, Internet, free parking, free breakfast, comfortable beds, Shuttle into park if you want it, great overall hotel Cons: Rooms a little dark, no elevator or ramp to get suitcases up to second floor, breakfast could open a little earlier for avid hikers, burger/pizza restaurant needs an update inside and food quality
The location is great! Requested and got a 1st floor room! The dinner buffet was ok, The breakfast buffet was good! The front desk staff were very efficient and helpful! We chose to not use the available shuttle and drove to the park ourselves!
I was amazed at how large the property was & how many buildings they had on site . They have a restaurant attached & gave a voucher for Breakfast which was totally Amazing . This was a very comfortable hotel , But the parking lot for check-in is VERY congested . They should have painted markings for better direction as their are too many drivers from various areas who drive differently !!
I'd recommend a second floor room regardless of how many bags you have to carry . The second level seems to have poor sound insulation so we heard a lot of foot traffic from the second floor guest! Not pleasant.
We had a great stay. Perfect location, easy to get shuttles into the park or drive in. Restaurant was really good. Attentive and friendly staff at hotel and restaurant. Unfortunately, noisy upper level neighbors affected our sleep. Kept us up most of the night.
Don't stay here! The noise is unbelievable from the room above, next door, who knows where it was coming from. Woken up multiple times throughout the night/early morning, so hard to believe it was all from the same room. Told at check-in to arrive early for breakfast to avoid lines. Arrived at 7:00 AM to find a 50 person line snaking through the lobby. We didn't wait. Room was sub standard. Bathroom old and dirty. We are on a month long road trip staying in multiple hotels throughout the south west. This hotel is by far the worst we have ever experienced.
Our stay was delightful. We were there on a windy early May evening. The location is excellent - just a few miles from the entrance to Bryce Canyon. The attached restaurant offers a wonderful menu, as well as breakfast, lunch, and dinner buffets. The wine choices were limited but good. Adrian, from Romania, provided excellent attention and service during the late lunch and dinner times.
Would not recommend this place if you plan to spend multiple days or a good amount of time in the hotel. If you'll be mostly in the park and abouts, this is excellent due to its location. It's just outside the park, 15 - 30 minutes to the scenic spots & trail heads within. We stayed overnight, and were happy with our room and the (substantial) free breakfast. 2 level and no elevators, so dragging suitcases up stairs is a minor pain.
Our room was at the farthest-away building of the property from the main building. They put us on the second floor of that building and there was no elevator, so when we found out about this, I asked for a different room on a lower floor because I am 77 years old and unable to carry my bags up a flight of stairs. They said no other room was available as they were sold out, so they didn't help nor provide anyone to help me with my bags. So after waiting about 15 minutes at the outer building in the cold, I was able to find another guest to help me with my bags up the stairs, and I was able to roll them to my room--a very unpleasant experience. The room itself was large, but old and stuffy. When I turned on the light in the bathroom, the very loud fan came on, which could be heard throughout the room. The shower was hard to control. But I'm glad to say the TV worked fine. When I went to check out the next morning, I again complained to the staff, but they weren't really responsive, so I am going to write to Best Western in more detail about my unpleasant (and expensive) stay at this Best Western hotel.
The rooms are a bit dated, but still comfortable and clean. Super close to Bryce. The lodge complex has a gift shop and market, which was nice for grabbing souvenirs + lunch to-go for the next day on the road. The free breakfast was not great, but fine.
The hotel room was dirty and in very poor condition, and very much a let down There was hair on the bed covers and in the bathroom sink. There was mold along the ceiling in the bathroom. The tub floor squeaked along with the bathroom floor causing the tile grout to fall out. This was not a room that you want to return to, to relax following a day of hiking and sightseeing.
Good value but don't expect much. The window wall heater makes noise all night long and is unable to heat up the bathroom area at the end of the room. Staff ok but not very helpful or friendly. We had trouble setting up internet service and had a hard time getting help from the front desk. The food at the restaurant is normal but we did received excellent service at the restaurant. Overall, you get what you paid for.
First off, Ruby's is the only show in town. The rooms are from the 1950's clean but very dated. A wrecking ball would be a good thing. NOT sound proof so could hear folks in the rooms next to us. Both sides. NO INTERNET. Hey it's 2022, what's the story ? The whole complex is poorly laid out. Several buildings. We had dinner at the restaurant. We all had Ribs (4 people in our party) and they were by far the worst ever. Breakfast the next morning was better but not by much. It was ok but plenty of it if you want to load up for the day.. After staying in Zion to this was like night and day.
The food was literally un-edible prison slop. I could not even identify the items in the hot buffet bar. This was after i waited in line over 40 people long just to get into the dining room. We were treated like cattle. The internet was not working the entire stay also. Due to the poor quality of this hotel and it's horrific food and service i left 2 days early and lost over $400 because i could not stay another night in this dump.
Room was terribly maintained. Had ad smell. Emptied bottle of febreze in room. Breakfast buffet was minimal. No flavor.. would not recommend this place to anyone who would like the hotel to not impact negatively your visit to national park. Plus was proximity to national park.
This Best Western was in a great location for visiting Bryce Canyon National Park. They had a wonderful buffet breakfast. This is a beautiful lodge. Internet did not work too well. I highly recommend Ruby's Inn.
Ok hotel. Very basic room for the cost. Close to park so that's a positive. Amenities in room are minimal. TV remote didn't work. Couldn't get anyone at the desk or in guest services to answer the phone. Breakfast buffet very limited but edible.
The hotel is actually a compound with many buildings. They all look rustic. Rooms are fair size, clean and functional. Definitely better than an average two or two and half star hotel. One suggestion is to install change machine in the laundry building.
We stayed 1 night at this hotel and at first impression on check in I was very disappointed with the very long line with 3 front desk agents working I feel this can use improvement and not be so frustrating. Breakfast we got to go because again it was packed. The hotel to me seemed like an amusement park with the long lines every where you went.
This is a really nice property with pretty much everything you would need located internally. The restaurant was really good. The breakfast was excellent. The room clean and comfortable with parking easily available. The internet worked great. The General Store was huge with lots of really interesting things to buy. We stayed two days during our visit to Bryce Canyon and Red Canyon, both of which are close by. Will definitely stay here again. The staff was so helpful and friendly. Was a delight to stay here. Our poodle, Rusty, also thoroughly enjoyed the stay.
Very close to Bryce NP in fact you can park here & take the park shuttle. Stayed at the main lodge room was clean, nothing special but very adequate. This place has everything and is pretty much the only game in town- restaurants, shops, grocery, gas stations etc. everything was busy but staff was very friendly and helpful. We were there in mid April so some activities were unavailable like the dinner show, rodeo etc. in all a good place to stay
Benefit Ruby's is proximity to Bryce. Everything in the Town is called Ruby's. Our hotel room was on lower floor. Tip-ask for upstairs as family above clearly never slept. Weird our toilet was very low low to ground. Found that odd and honestly uncomfortable to use. Breakfast was ok only because it was included. No other dining options in area
We stayed in April and the rates were pretty low. The hotel is only about 5 minutes from Bryce Canyon. Close enough to run over to view the sunrise and drive back for breakfast. The room was big enough and had a large bathroom area. Pool was indoor and fairly busy. Breakfast was great, especially because it was included, but not a lot of healthy options (fruit, oatmeal). We enjoyed dinner at the restaurant. We did the buffet and it was fine. The salad bar was good. It was nice because the wait seemed long, but it moved quickly. The hotel staff was gracious and knowledgeable.
restaurant was busy but service was quick and food was good. the store had everything you would need and then some!!! FOOD, SNACKS, T-SHIRST, SWEATSHIRTS, GAMES, GIFTS, ECT.....Swimming pool was refreshing and very large. rooms are clean and comfortable.
We loved how close we were to the park. The pool was a hit for our child. Breakfast in the AM was a very nice touch. The food was good. We ate dinner at the hotel both nights. The menu was reasonably priced.
Great location, for a beautiful Bryce trip! Recommend the GyPsy App for a great self guided trip thru beautiful Bryce from this location. Rooms are older but well kept. I would skip the lake view, as it is not much of a view since it is through the window to the exterior hallway that everyone walks thru.
This is a great hotel with awesome breakfast options. Just minutes away from Bryce canyon national park. There are two dining options near the hotel and both are great. Vegetarian and Vegan options available as well.
Huge place Tons to do lots of shops here and across the street on their other property. Included breakfast buffet was good nothing gourmet but solid basic hot breakfast stuff. Rooms were nice and clean the"lakeview" was nothing special but idk if that room was any more expensive than others of its type.
location is everything. why waste time on driving with your limited precious vacation time. plus you can breakfast buffet after enjoy sunrise in the park. only take 7 mins to be back to the hotel. i guess you can even get back to the room for a shower between hikes since hotel is so close to the entrance.
We paid for two nights at Best Western Ruby's Inn because it advertised a pool. The pool was closed all day for cleaning on the one day that we were there. The children were very disappointed. I complained but no apology or compensation was offered.
We were visiting the area for spring break and had the unfortunate luck of getting a flat tire on our Turo rental car. Ruby's Sinclair station was the closest solution so we called and talked to Kirb, who was super helpful with providing us with directions to their location and he also confirmed the availability of a tire for our vehicle. We arrived and they managed to get us right into repair and we were quickly back on the road. Kirb was fantastic, and so was Mac and Mark! We were grateful for the quick and timely service and would recommend them to others with the same unfortunate luck.
The hotel is only a mile away from the entrance of Bryce Canyon, the room is clean and has a fridge and microwave which was extremely helpful, the breakfast is excellent, and all of the amenities of Ruby's Inn are all within walking distance, including a general store where you can get groceries if needed. So much convenience at great value! Very happy with our stay
There aren't exactly a lot of places to stay around Bryce Canyon, especially if you are there in March, when almost everything is closed. Actually, if you are there in March, your only two real choices are Best Western Ruby's Inn, which has a sort of cowboy vibe, and the other Best Western across the street, which I think is owned by the same people and supposedly does not have the same cowboy theme (we did not visit it). The lobby has a Great Wolf Lodge-kind of fireplace burning and smells like a campfire, which is nice. There is a HUGE general store attached to the lobby with overpriced gifts and groceries available until I think 9pm (and again, there is nowhere else to buy the stuff for miles, so if you haven't brought it with you, you are basically stuck) and a hotel restaurant with a free breakfast buffet that is absolutely dismal (but, again, the only breakfast for at least an hour if it's March). The hotel is your basic Best Western - the rooms are small and a bit worn and there are a few stains on the sheets that didn't have me screaming but did have me sighing and feeling a bit "ick" and wondering how clean they were. When we walked in, the room smelled like so much flowery cleaning products that I wanted to run screaming - we actually opened the door and all of the windows even though it was about 30 degrees out and left them that way for 30 minutes to get rid of the smell. Once we got rid of it, though, the room was fine for the one night we had to stay there (I was glad that was it, though). I would say to look elsewhere but the other places nearby looked even worse. There just isn't much in this area, and Bryce is a really gorgeous place to see, so maybe deal with it or try the one across the street.
Great hotel. Clean, convenient, easy access to the Park. Helpful staff. Be sure and get to breakfast before 7am to avoid lines. Plenty of parking available and easy check in process. Will stay here again on our next trip to the Park.
We had a comfortable room in the Lakeview complex. We used many services in the cozy main lodge including having breakfast and dinner there. We also enjoyed the pool and hot tub. The general store which was part of the lodge had everything a traveler to the Park could need from food and beverages to go, souvenir items and high quality gits. Staff was consistently friendly and helpful.
We had so much fun here and the food and staff was amazing!! Ruby's Inn is one of the best places we have ever stayed in. The room we had was so big and if we needed anything from the staff they were on the ball. Nick the restaurant manager was also so accommodating and fun to be around! Wish we could of stayed longer.
The charm of a log cabin and the easy access to Bryce Canyon National Park make this hotel one of the favorites of my family. The staff was friendly and the room was very clean. I advise eating at the buffet for convenience, but be prepared for the peak times to wait. The food was very good, felt much more homemade that other buffets. The general store was addition as other stores are closed in the off-season. The overall price for the amenities was very reasonable. I have been told we must go back again as this was a big hit on the trip.
Ruby's Inn is a magical place, but it is slowly tarnishing. Still a good place to stay, but is becoming overly procedural and standoffish. I understand it's hard to run an operation this large, but it just seems like they are slipping towards the customer service standards of airlines instead of the hospitality industry, hope they turn it back around.
Very close to Bryce. Room was clean, service was good, breakfast was sufficient and there is even an indoor pool - the best value among all Utah National Parks I have visited. Overall a very nice stay and would definitely recommend to my friends.
Very fun atmosphere. Went on a family trip to visit the National parks. Friendly staff. The restaurant is overpriced but not much is in the area or open in March. Rooms were fine and roll away bed was garbage. Really should have a couch or something.
The dining room is in need of a deep clean, plastic plates and cutlery not fit for purpose! There were not enough staff and we had to wait up to 40 mins to be seated even though there were many empty tables.
Good place to stay, but it a busy place. Good restaurant, but again due to the numbers of people using the restaurant it is sometimes a bit of a problem. But overall I would recommend staying at the hotel.
Ruby's Inn is conveniently located near the entrance to Bryce Canyon. It is like a little city of its own with shops, a restaurant, and a pool all located under one roof. The staff was very professional and accommodating. The rooms in the motel section are a bit dated, but the TV and internet worked, and the bed was comfortable. We appreciated having a working refrigerator. The free breakfast offered plenty of options to satisfy everyone in the family, and the buffet dinner at the restaurant was excellent. We noticed a slightly odd smell when we first arrived, but we were able to air it out to our satisfaction. For the reasonable price and great food, we would return to Ruby's Inn in the future.
We enjoyed the trip and had lots of fun. The pool and breakfast was great and got to create core memories while staying at the unique hotel. The hotel feels like a huge cabin and you are surrounded by so much fun things.
I loved the drive up aspect. I had a lot of computer equipment and other luggage and it was so easy to get to the room. It's been decades since I was at a motel with parking in front of the room. The rooms were high quality and comfortable from the moment I stepped inside.
I have stayed at Ruby's Inn every time I have visited the park. This is a complete village with a spacious hotel lobby and fireplace, a restaurant, fast food place, post office, gift shop, pool, hot tub, and rooms of course. You can book horseback riding trips in the lobby. There are rooms in the main hotel building where you check in. They are also located in rustic, log buildings. We stayed in a king-bed room in the Ponderosa building, which was an easy walk to the main building. Our room was large, larger than the king-bed rooms in other hotels where we've stayed. It not only had a couch, but it also had an armchair. We liked the double sinks, one in the shower and toilet room, and one outside of the bathroom. We took advantage of using the breakfast voucher for breakfast. Our voucher enabled us to self-serve at the buffet while the waiters brought beverages. I read a review that said the breakfast was just average, but after visiting many other hotels, I'd say it was a cut above others. There was a very good selection of whatever most people would associate with hot and cold breakfast foods. There's no reason to leave the buffet feeling hungry. There are hotels that don't serve breakfast at all, so we were quite happy with this amenity. The inn is just a short drive to the park. For Tesla owners, there are two charging stations next to the Ponderosa building. Our only problem with our room was the heating unit, which was hard to regulate. The thermostat was set at 68, but the room became too hot. We turned it down to 60, but it remained very warm.
Bathroom not completely clean. Carpets were filthy. Room had a funky smell. Noisy neighbors on both sides and above. Breakfast was ok...only average. Desk reception was less than helpful. Location is quit a drive but can't really change that. Parking lots and sidewalks need a really good cleaning. Outside door to many rooms need repainted.
This was hands down the best place to stay if you are visiting Bryce Canyon. We were surprised at how beautiful the Park was in winter. Crowds were low so our experience was awesome and very enjoyable. We also visited Escalante while in the area. Loved our experience at the hotel!
We stayed at the legendary Ruby's Inn property during our March 2022 visit to Bryce National Park. The location is right outside the park. We were delighted with the amenities available for a reasonable price(below $100). I realize we visited during the off season. We were quite cozy in our room and enjoyed a hearty breakfast. The shopping experience in their store was fun as well.
Great hotel, service, staff, location. Breakfast can be improved.. would have loved to use the pool and spa, but didn't use it due to corona. But the pool area looked very cool. Bread and waffle should have been there.
Plenty of clean rooms, all kinds of items to shop for, and amazing food served with expert customer service. Even had an Old Time Photo taken while there! Highly recommended! Great location; by Bryce Canyon which has gorgeous views.
I stayed on a Saturday and Sunday night which happened to be President's Day weekend (not intentional, it was just in the middle of my trip). Another reviewer mentioned that if you want a room in the main building (with gift shop, pool, restaurant) you have to book directly on their site. If you use a third party site like Expedia (which I usually do), you will be placed in one of the outer disconnected buildings. So I booked into the main building which was a mistake. I didn't know President's Day weekend is their annual winter festival. The main building rooms all overlook the pool. Even though it is glassed in, it is surrounded on the outside by tables and chairs and these were full at all times with people talking and playing games and the noise from so many people was horrendous. Kids were running down the hall and slamming doors constantly. Also the front half of my two queen room was dark since there was no light in the entry hall and no light over the first bed and no ceiling light. The alarm clock was also placed on the desk, far out of reach of the bed (which made it useless if you need the alarm). I arrived at 2pm and was told I could not check in before 4pm. The only positive thing I have to say is there was a refrigerator and microwave and coffee maker, plus a general store with small grocery store (which I used since the restaurant has a very poor selection). If I had stayed in an outer building or stayed on a less busy time I might rate it better. But I can only base my review on what I experienced, which is one of the worst hotel stays of my life. I would never stay here again.
This was our second stay at this hotel. Close to Bryce Canyon entrance, Great Winter rates, clean and comfortable room, free full breakfast buffet each morning, friendly helpful staff. Highly recommend!
Less than 10 minutes from the National Park. Our room was spacious and comfortable after a days hike in Bryce. Steak house and diner on site. Breakfast had a good selection. The only downfall was that the sofa was covered with pet hair. Would stay here again.
Last minute getaway and check in to this hotel, greeted with a smile and was lovely. Turned out perfect for just one night. Kids had the pool to them self, everything was so convenientand easy at this hotel, the general store was nice to have! Diner was great to eat at, waitresses were darling, breakfast buffet was good and easy, felt clean and were thankful for that. Overall Obviously not the most up to date or super nice but we'll definitely come back.
Complained to the staff that the room above us was extra loud until 1am but we have not heard back from mgmt yet. We were traveling with our dog for 3 weeks and this hotel stay was the only night we had an issue.
I didnt expect Rubys inn to be so welcoming but thats what it was. We felt like home as we stayed for salt con. The staff were the nicest ever. Loved it. We will be back to visit the canyon next time.
Our stay at Ruby's Inn was great! We encountered an issue with the heater in our room. The maintenance team quickly determined the issue because the repairs would take some time we were assigned a new room. The room was clean and comfortable. We enjoyed a relaxing tasty steak dinner. The steak was tender and cooked to perfection. The next morning the breakfast was hot and the server was attentive. We enjoyed our stay.
Located right on the boundary of the Park, Rubys Inn makes the Park vacation convenient, little or no extra driving. The hearty breakfast let us start our day well-fueled, and the hot tub helped us relax our well-exercised muscles at the end of the day. Room was clean, quiet and comfortable. Personable staff, and helpful information desk.
My friend and I came to stay at Ruby's Inn during the New Year holiday. It was awesome to be so close to Bryce Canyon, especially because it was snowing and we needed to warm up after hiking. The staff was friendly, my room was clean, beds were comfortable, and a breakfast buffet was included with my stay! I would definitely stay here again!
People are extremely friendly and the prices are right. The rooms are motel style, old and dated but clean. Breakfast buffet was good. Dinner buffet not my favorite. You could go hungry if you dont like dark meat and stew. Salad bar very typical selections but fresh and a good solution to the other offerings. Ice cream bar is a kid favorite
They did not honor the price I got rom third party "Priceline." They gave me the discounted price day 1 then charge the regular price on day 2 and 3. Only hotel I booked from Priceline where you pay after check out. I guess it was to mislead customers. And when you ask the front desk, no valid answer so it was frustrating and I just paid the price and get out of there.
This was not our first time at the motel and it once again met all our expectations. It's a great location near Bryce Canyon with lots of great features. The breakfast was very good and the service by all the staff was friendly and kind. Bryce Canyon is one of favorite location in the winter and we always stay at Ruby's Inn.
We arrived during a winter storm with strong gusting winds and temperatures in the high teens. We were welcomed by friendly staff at the front desk and had a speedy fast check-in. The lodge and our room was clean, warm and cozy. A friendly place to stay with views of the frozen lake and snow flocked pines. We snowshoed around the canyon rim and LOVED our experience. We look forward to staying with you again soon.
Nice hotel with lots of room. I had a lake view room which would be really pretty if not for being frozen. Room was nice, clean and had a tub so bonus for me. Don't be afraid of a second floor as there is an elevator. Check in/out was fast. Indoor pool looked great but too many kids for my taste. Hot tub was out of service so bummer there!
Rustic historical lodge. We were there in the off season so we had no crowds, great breakfast & very accommodating staff. It sits on the edge of Bryce Canyon National Park, so we had easy entry & exit every day.
Room was super clean. Breakfast buffet was great too. Very close to the entrance to Arches National Park. Did not have a good sleep due to sinking bed and malfunctioning heater. We wished staff who worked in the dining area would wear masks during this pandemic.
Good: -Location -Amenities: Gift shop, laundromat, restaurant and pizza place next door - Nice lounge area with fireplace -Breakfast is included and had decent options for my family. I stuck with home fries, fruits and oatmeal since I am a vegan -The restaurant offered dinner buffet with dessert as well that seemed to be a big hit with meat eaters. We went in for just a drink and apps and the place was packed with families who were all buffet customers. Not so good: -Inexperienced front desk staff. There is one lady at the desk who is a local and knows it all! The rest of the crew can help you check in and out but good luck asking them about the town or recommendations on anything close by. They are not rude but just not equipped to be helpful. -The rooms are really run down and musty. The bathroom light was so dim that we moved a lamp from the room to get more light. -The carpets were dirty. We took off our socks and walked barefoot. Our feet tracked dirt into the bathtub :-/ -As with any motel- noise travels and there will be noise!
There are two Best Western Plus hotels in Bryce Canyon - Ruby's Inn and the Grand Hotel. They are located right across the street from each other. Try to stay at the Grand Hotel if you can. It's newer. Like a Hampton Inn or Fairfield Inn. Ruby's is older and has a layout that is typical with 1970's hotels - e.g. the door to your room is from the outside instead of a center hall. Think Motel 6. Needs some TLC.
I liked Ruby's. I stayed there during "off-season". The Hotel is huge...not sure how many rooms...but several separate buildings. What I really liked is the proximity to Bryce Canyon National Park (2 miles to the entrance) and the professional management. I'm sure this place can get very busy...but I received very efficient service at the front desk and at the restaurant. The room was nothing great...but served my purpose. Good cable and internet.
Great location to enter Bryce National Park. The hotel has accommodations for all sizes of family and has a wide variety of restaurants, shops to purchase items, things to rent for your visit to the park, and the friendliest people to set you up for your stay. Its the only game in town.
Have been coming here for years. It's really the only choice in winter and summer the closest to the park. Syret family owns everything which is a monopoly of sorts, BUT they seem to keep improving the hotel and attractions each time we visit, so kudos to them on that
This hotel is in the best location for visiting the park. Good breakfast buffet included. Hot tub and pool were inside and convenient to use. The room was good, however it did smell like cigarette smoke.
We stayed here two nights and it was perfect. It was off season (November). This property had good accommodations, clean room, restaurant, grocery store, gift store. Staff was helpful, mostly friendly.
Requested a 40 min early check in which was declined as Ruby's was at full capacity the night before which was not true as I looked into staying at Ruby's the night before. Then I watched the front desk agents (including the agent I spoke to) check in multiple parties after me while I walked through the lobby while waiting for my room. At that point, it made me feel pretty unwelcome and if she had an issue with my ethnicity. Housekeeping knocked on my door multiple times in the morning even though check out isn't until 11am. The third time housekeeping knocked, it was only 8am. I answered but I guess they didn't hear because all of a sudden there was a man trying to open my door but I had the swing bar down. I'm not sure why housekeeping wouldn't have a list of who has checked out and why they would rush their guests starting at 7am by knocking on doors every 30 minutes when check out is at 11am. Also really disturbed by the fact that some random male was able to open my door and peer in while I'm still laying in bed. He was most likely a housekeeper but I don't think housekeeping wears uniforms and he was wearing a baseball cap backwards. Not exactly who you assume to be a housekeeper when you wake up to someone trying to get into your room when it's dark (curtains were closed). The whole experience at Ruby's Inn with the front desk agent who was clearly lying so she wouldn't have to check me in and the housekeeping situation is enough to make me never recommend this place to anyone.
I don't expect great service for this budget hotel but this hotel is too bad. Night time stuff is very rude. She complain that she have to work alone for night, but it is not customer's business. Workers don't wear mask under COVID19 era. (I stayed 5hotels for this travel. This is only one hotel where workers don't wear it)
We stayed at rubys inn at the Bryce Canyon. The check in line was very short and the stuff very helpful and quick with the check in. Our room was a little bit further away so we had to drive with the car (500m). Over all room was clean, breakfast was good but the restaurant was rather expensive
This was a great place to stay. Clean, convenient, provides extra shops right on site, individual entrances, very cute appearance of the buildings and the lobby, kind staff and more. We stayed just one night, as we were just stopping along the way of our travels, but we will be back for an extended stay for sure.
Best Best Western!!! This place was so close to the National Park it was very convenient!!!!!!!! Love the decor and staff! Would highly recommend for all family types! Activities all year round! Would love to bring grandkids here!!
Great place for a conference with friends. Very accommodating and Pleasant staff. Love the adjacent gift shop too. I was worried about being cold in my room as this is fall and at high elevation, but the room stayed very warm and cozy at all times.
This hotel was clean with large western motif rooms and a fantastic, full breakfast included. It was very close to Bryce Canyon which was absolutely awesome. General store on property was very big and fun to shop. I highly recommend this hotel. Great value!
We wanted something fairly close to Bryce National Park and found this hotel online. Was surprised by the size of the facility. Loved the historical atmosphere, large gift shops and very tasty items at the restaurant. Staff was very helpful. Our room was clean and comfortable.
Traveling the west in a camper van, we decided to see if there was any availability here. Great value for the location and the stay. Very close to Bryce and a nice place to stay at the end of a long day at the park.
We highly recommend Ruby's Inn Best Western Hotel. It is an amazing establishment. We loved how it had everything needed available to their guest. We went in the fall, soon after the tourist season, and we loved having so much to do and see without all of the crowds. WE WERE VERY SATISFIED. WE FELT IT WAS VERY AFFORDABLE, CONSIDERING EVERYTHING THEY PROVIDED FOR US.
We had to wait 4 hours to be checked in (from around 17hr to 21hr) as their "system was down". They gave us lunch voucher so we could eat dinner while waiting but the "small" restaurant was full and we couldnt be seated. Emoyees seems to not care at all and were absolutly lacking leadership. The free breakfast is a joke as you cannot be seated either unless you get there right when it opens. If you end up there anyway, watch out for employees trying to charge ypu gratuity (tips) or donation without even asking you. Top of the line, they are so sure they'll get customers due to their location that they dont give a #$% about them anymore.
This hotel is look all natural designed, all wood on wall, the interior includes refrigerator and microwave, armchair, coffee maker, the bathroom is separated. There are two sinks in the room, one in the bathroom and one outside, the bedside tables have electrical outlets for phone charge .
The best hotel on our two-week trip visiting Utah's MIghty Five national parks? Definitely Best Western Plus Zion Canyon Inn & Suites (see my review, "A Plus with plusses"). So why not stay at Best Western Plus Ruby's Inn near Bryce Canyon National Park? Because all Plusses are not equal, that's why. Ruby's Inn has been around more than 100 years. I mean it was there when Bryce Canyon City was actually called "Ruby's Inn." And it's basically taken over the town: Ruby's Inn has a hotel, a restaurant (see my review, "Not our first choice"), a conference center, an RV park/campground, a country store, a live country music show, a shopping center and on and on and on. What it doesn't have is modern, comfortable facilities. It all feels just a little bit "Branson, Mo., gone seedy." We stayed at Ruby's Inn because Best Western Plus Bryce Canyon Grand Hotel, just one-third of a mile away, was fully booked. It's rated #1 hotel in Bryce on Trip Advisor, and I have to believe it would be the better choice.
The 2 hours we had to wait to check in due to computer problems was frustrating after a very long drive. The “compensation” offered for this was in form of vouchers for the buffet. Not only was the buffet a two-hour wait, but we were not able to use it anyway since we were traveling with a pet and had no room. When I asked if I could get a “takeout box” for my wife and I to eat while waiting in the car, I was told that wasn't an acceptable option with the voucher. I ended up buying overpriced sandwiches and such from the hotel store and we ate in the cold car until the room keys were available. The room was okay, but not comparable with the other hotels we stayed in at comparable price ranges. Not a pleasant experience traveling. I would recommend staying elsewhere when in town.
Greatly enjoyed our stay. Room had microwave and frig which we always look for when making reservations. TV was great with a lot of good cable channels. The indoor pool and hot tub were close by. FREE morning buffet was a very special, special, special benefit. Looked forward to it every day. Parking was free and close by. Enjoyed the restaurant two of the four nights we were there. The free Bryce shuttle stopped right in front of Ruby's. That was nice. Another night we were at the Ebenezer's Western show with dinner. Very good. Ruby's is a must if you can get a reservation when going to Bryce and the area. Spent an afternoon at Kodachrome State Park. Easy driving distance.
The rooms were clean and comfortable. Somewhat dated. Rooms are accessed via exterior doors but we felt safe. There is some noise from adjacent rooms and particularly from the room above. If staying here, I would recommend requesting a top floor room for a quieter stay. Conveniently located to Bryce Canyon National Park and appreciated the complimentary breakfast buffet.
One night here to visit Bryce Canyon National Park. Best to stay near entrance. There are two other hotels nearby that I did not look into. This is a huge complex with several hundred rooms. We were on 2nd floor of two story building with no elevator. Not a problem for us but might be for others. Older facility & room but met our needs. Included breakfast was buffet of same basic foods as at other mid-priced hotels, just more of it. (although pancakes looked like rubber(
Love the location it's right by the entrance of Bryce so we didn't have to drive far. The room is large .The breakfast buffet was good and a plus since it was included in our reservation .It is also great that there is general store and a restaurant on site. We love the decor in the lobby . Ruby's Inn is highly recommended.
Conveniently located close to Bryce Canyon National Park. Very good breakfast and dinner buffets (breakfast included with room rate) with an optional paper bag grab & go alternative for breakfast. Attentive staff throughout hotel at check-in and travel desks, in dining room, in guest room (for a maintenance problem we experienced with our door), and in coin laundromat, which had plenty of machines and was kept very clean.
Ruby's Inn is a small world campus, has diverse friendly staff, mostly clean rooms, no HBO, great fitness center. It is definitely one of the better run hotels in Bryce Canyon City, a bit pricey grocery store, nice gift shop. The breakfast buffet is a nice feature offering fruit and cottage cheese as options in addition to the standard eggs and sausage. I hope travelers will remember to tip the serving staff as tip is not included in the meal ticket and they are friendly and professional staff.
My wife and I spent two nights at Ruby's. We had stayed there in 1984 when it as great, and again around 2001, still pretty nice. They have let things slip pretty badly since then. Some lowlights: At check-in, it took longer than it should to have the desk clerk call us over (the line was very short). Worse than that, he gave us a room on the second floor. We did not realize there were no elevators (we stayed on the ground floor the first two times). Well, I have bad knees and my balance is not that good, and we had some fairly heavy luggage. I explained all this to the desk clerk, who looked at me as if I were really bothering him, and said all the ground floor rooms were booked solid (this was the start of off-season). When I said we were upset he became surly and grinned sarcastically and then and glared at me. So we dragged our luggage upstairs (the stairs were OUTSIDE and somehwhat steep with spaces in between each step and made of metal). The food for dinner was very good, and we were served promptly. Our wait staff was friendly and we tipped accordingly. Breakfast was awful, with no line contol and basically just eggs of one style, sausage and bisciuts. No bacon or other offerings (well some terrible looking pancakes). They have gotten way more commercial, and now have added a tour service beauro, a country and western dinner show, etc.. From what we observed, the owners (BW or whomever) now own almost all of Bryce Canyon City. The room rate was obscene for what we got, around $ 260 per night! The room was older and although a decent size, there was nothing special about it. Their gift shop has dramatically increased in size, prices seemed okay. Upon check-out we were summarily disimssed without as much as a smile or a thank you for choosing that property. They are closest to Bryce Canyon National Park (a wonder) and so they will always have built in clientele, and we feel they are now resting on their laurels. We will not be coming back there.
Horrible customer service. The light in our bathroom did not work. The front desk sent someone from maintenance who apparently couldn't fix it. Evan the "night supervisor" at the front desk said that they wouldn't be able to fix it until the next day after we check out, and if we needed to use the bathroom or take a shower at night or in the morning, that we should try to move a lamp into the bathroom. As if he was doing us a favor, he offered us $5 off the night's rate. He then proceeded to hang up on me. Someone needs to teach Evan and Best Western Plus Ruby's Inn better customer service.
We were on the second floor of the hotel. Similar to a Motel with outside walkway and stairs. Room was clean, bed comfortable and relatively spacious although a bit dated with very old microwave. It was nice to have a refrigerator in the room and 2 sinks. The breakfast bar had a good variety and tasted fresh and the hot food was hot. It can get busy with a line but we went early and did not have to wait. It is very convenient for visiting Bryce canyon.
This is a wonderful place to stay if you are going to visit Bryce Canyon national Park. The rooms are nice and clean they have an indoor pool and Jacuzzi and a wonderful huge general store with huge amount of inventory.
Well- I won't be staying at a "WORST" Western again anytime soon. This hotel should be pulled from the "Best" western network. Breakfast is a joke- either do it or don't but don't make people wait in line to be seated. At 7:15 the line was at least 20 people long. The room was "Super noisy" and the carpet was sticky- unclean. The beds were worn out and the shower was disgusting and needs to be replaced. The carpet should be replaced on the main level with tile. The whole room needs to be gutted. Zero stars DO NOT RECOMMEND!
We booked a room with 2 queen beds for 2 nights and were assigned to the Lakeview building. (The lake is a muddy pond, but that was the least of the problems.) The room was small, dark, had an odd odor, and worn, dingy carpet. There were no USB outlets, few electrical outlets, and no luggage racks. The overall appearance was grim. The room was so small that there was not space for us to leave open two suitcases and our carry on. The front desk said that they did not have luggage racks and for us to use a footstool, but that still did not give us enough surface to place our luggage off the floor. Of serious concern was the fact that the internet security service that we use for our phones, computers, and tablets would not allow us to connect to the hotel network through our VPN because the hotel network lacked proper security. The risk of getting hacked was not worth the risk of forcing an internet connection. As for the restaurant, masks were not required to enter. The buffet in the restaurant was poor--sticky handles on the serving spoons, few vegetables, high carbs, and poor quality food. Think mess hall. A very unappetizing place to eat. We checked out before we spent the night, and were able to snag accommodations across the street at the Best Western Plus Grand Hotel which was terrific. It is puzzling how Best Western Plus allows Ruby's to qualify for their upgraded designation of lodging. Other Best Western Plus hotels we have stayed in were great--nothing like Ruby's. This was by far the worst hotel we booked during our trip to the 5 Utah National parks. I cannot remember ever leaving a negative hotel review before, but I hope that this will keep someone else from repeating our mistake in booking accommodations here. My advice is to go to the Best Western Plus Grand Hotel across the street., or try to stay in the Lodge in the National Park.
When you consider that Ruby's owns the town it really is decent place to stay. Okay, the rooms are well used, but that's because they are. This place was full on a weekday in late September so I'm sure it's full most of the time. That makes remodeling a problem. The room we had was a double queen in the main building which was roomy and convenient to the restaurant and store. The included breakfast was good, and the service was excellent. In fact all the folks that work here were friendly and helpful. Lots of parking and a Park shuttle stop right outside. When you consider your limited options in this town, this one is as good as any.
Great location with shuttle pickup in front of building, which was very nice and convenient. They have put a lot of money and attention into their main building (lobby, stores, restaurant, stores, etc), but have neglected other buildings they are housing guests in. Building we stayed in (Ponderosa) is likely one of their original buildings and should probably be torn down or seriously remodeled. Very dated, worn and very noisy as it is closest to the road. Same holds true for the Aspen Lodge. Would not recommend these buildings. I think any of the other buildings would be fine (Main lodge, Elk/Deer/Antelope lodges). Included in the price of the room was breakfast, which was nice. Ruby's pretty much has a monopoly of the area so your lodging choices are pretty limited. Noticeably missing was a pizza parlor (independent third party I would suggest). My wife and I were looking for a pizza joint but none to be found in the immediate area.
There is not one good thing to say about this dismal, poorly run establishment. I only wish I could rate in the negative numbers, because even a terrible rating of 1 is too good for this hotel. The staff was unqualified, they did not follow any of the approved Covid guidelines while refusing to clean any of the rooms because of Covid.
This place is a dump. Reeks of cigarettes. Uncomfortable beds. I would never, ever choose to stay here. Sadly, the good places were booked, so this is where we wound up. I will never, ever come back and I would advise you to stay away too.
Recently stayed two nights while visiting Bryce. This is a hugely glorified motel but has all the location, services and price you need for a decent stay. Checkin was easy. Lobby was super busy as it looks like a lot of groups stay here. Room was a large typical motel room. Two sinks were nice. Fairly clean. Out television volume didn't work and they sent someone out right away to fix it. The four Tesla chargers were a bit crowded so beware you will probably need to hunt one down at night time. Breakfast buffet got very crowded amd frenzied at about 8 am so go early. Basic food with scrambled eggs, sausage, potatoes, pancakes/French toast (alternated), oatmeal, biscuits and two types of gravies, yogurt, canned fruit, fresh apples and oranges, several cereals, coffee and juices. It was fine. We even made some sausage and egg sandwiches for lunches during the hikes we did. Go early (well before 8) before the entrance line becomes horrendous. The complex consists of many motel like buildings with euphemistic names like lakeview (next to a swampy looking pond). Many conveniences like laundry, huge general store, pool, excessive parking availability. Overall a basic overgrown motel complex with a great location and decent prices comparatively to the area.
Wish I had seen the bad reviews before we booked. The room we were assigned was not in the main lodge, but was in one of the many other buildings on the grounds. I was just a motel type room. Some of the building don't have elevators so if you are on the second floor, prepare to drag your suitcases up. Our major concern was the dirty floors. Our feet were very dirty and it just gives you a feeling that the whole room is not clean. Breakfast buffet was OK, but you must get there early or wait in a very long line. I would not stay there again. There are other hotels close by, so I suggest you check them out. Good luck.
Bathroom floor was not clean, shower curtain was disgusting but they did replace it. Even though they were not providing daily cleaning due to covid they would not allow us to take our included breakfast buffet in a carry out container and instead we had to take a substitute bagged breakfast which was terrible. We didn't even pick up the bag breakfast after the 1st day it was so bad. Not having the included breakfast greatly diminished the value of the pricing and the stay.
This is not your ordinary hotel experience. Ruby's is a very large tourist attraction with many gift shops, a general store with food, jewelry, sporting goods & clothing, There's an art store with prints of Bryce Canyon and a quasi Native American artifacts store. A cowboy boots and cigarette store. And, many more. The whole town, practically, is Ruby's. Because of all the attractions, the hotel is packed and there is no mask requirement. The dining room is also packed with long lines waiting to be seated and no mask or physical distancing requirement. The rooms in the main lodge are older but decent -- though could be cleaner. The at the front desk workers are very helpful and friendly. It's close to Bryce Canyon National Park.
Filthy hotel rooms. Bugs on pillows. DO NOT STAY HERE!! We stayed here for 1 night following a full day of hiking in Bryce Canyon. If the other hotels in the area were not sold out, we would have left immediately! Completely overpriced for the conditions of the room.
room was visibly dirty, carpet had not been vacuumed, sheets were wrinkled and did not appear to have been changed between quests. Bathroom floor had toe nail clippings and other debris from previous occupant(s)
We paid for 'Lake View' and were originally given a room on the first level with a view of the parking lot. The keys didn't work anyway so back we went to get another room. This room is acceptable and may have had some remodeling - bathroom area large. When we arrive back from dinner, our keys don't work AGAIN. Front desk said they were sending Maintenance over but they never showed up. We opted for a la carte dinner vs the buffet which did not look appetizing at all - maybe better in non-Covid times.
Avoid! Rooms are old. Bathroom was dingy. The hanging ceiling frames were rusty. The lighting was dull to hide missing groat and stains on walls. Fan was full of dust. Windows were dirty. This would be exceptable if I paid $100.00 not $230.00
I've stayed at newer BW Plus's which were surprisingly decent. Ruby's isn't one of them. 1. Older 1970s era hotel. There is no center hallway; doors to each room are located on the outside. That may not sound like a big deal, but the door is exposed to the elements and it makes the room quite truck-stopish. Think Motel 6. 2. Bathrooms are just gross. Beyond gross. Cheap plastic tub surrounds that creak and groan while taking a shower. Fixtures that are shot and overdue for replacement. Dirty with mold and grime everywhere. The grout on the floor had a mottled color....it was hard to tell if the grout was lighter in color peeking here and there through the dark grime coating, or the other way around. Either way, the bathroom was disgusting. 3. Dated rooms. Sure they photograph well on Ruby's website, but in person yikes. Mattress was terribly uncomfortable and felt well worn. The pillows are 18" square like the size you have on your couch. Seriously. What marketing genius at BW came up with that? They aren't bed pillows, not even close. Carpeting was filthy. Furniture was sparse and beat up (you get one small night stand for two queen beds). Rooms are cramped. Bedsheets gave my spouse a rash. 4. Poor / nonexistent internet. OK, no one goes to a national park to stay connected, quite the opposite, but people still want to check the park website, shuttle service, hiking trails, where to eat, and maybe send a quick email. We could only connect to Ruby's WiFi once over two days but got kicked off 15 seconds later. And if you're thinking you'll bypass Ruby's WiFi and just go cellular the whole area is still only 3G. 5. Idiotic breakfast service. The "mess hall" for breakfast is way undersized for the number of rooms. Ruby's has something like 400 rooms. The only way to get breakfast is to eat inside the restaurant (more on that in a minute) but the wait line extended across the lobby and through the gift shop! No other hotel chain has this problem, not even close. Customers want to get to the park, not stand in line waiting to be seated for breakfast. 6. No coffee. There are 4 ways to get coffee, only one of which worked for us when we were there. One, wait in line forever to be seated for breakfast. Pass. Two, use the in-room coffee maker that is aged and grimy (although it is single serve but still old and dirty). Pass. Three, buy coffee from the "7 Eleven / Sinclair" style dispenser inside Ruby's grocery store although it was totally tapped dry with frustrated customers standing around during our visit. Pass. Four, buy iced Starbucks from Ruby's grocery store, which is what we did. Here's an idea: How about lining up 15 coffee pots in a row in the lobby and keep them full like every hotel chain in the U.S. does? Why is this so difficult? 7. Total Disregard for COVID. Unlike the town of Springdale (Zion National Park) or the village at the Grand Canyon, Bryce Canyon City and Ruby's could care less about the pandemic. The whole town and hotel (Ruby's IS the town) are obviously anti-mask and the place is a petri-dish. I saw only two employees wear a mask over two days, and about as many customers. And the only way to get breakfast is to be seated inside a cramped undersized restaurant. Regardless of one's --- or even Ruby's Inn's -- political views, being inconsiderate of others during a pandemic isn't a compelling human virtue and just plain foolish for a vacation hotel. To be clear, the national park itself strictly follows mask mandates but outside the park the towns of Bryce Canyon City and Tropic are a hot mess. Is this really how you want to spend your hard-earned vacation dollars? Is this really where you want to spend your few precious days off on vacation? We couldn't get out of Ruby's fast enough. But we would visit Bryce Canyon National Park again in a nanosecond. Tremendous national park. My strong recommendation is to stay in the park at The Lodge in Bryce Canyon or the Buffalo Sage Bed and Breakfast.
We had a very good experience at this location. When I told them my husband was handicapped, we were given a huge accessible room with a great handicapped shower. Our room was clean, quiet and close to the pool. We enjoyed swimming in the uncrowded pool that was at the perfect temperature. The hotel is very convenient to the park.
It is at best location just outside the National Park and the service at the restaurant is excellence. The front desk check in was a bit slow when there is a line only two persons behind the counter. The breakfast is country style and you can be filled up before the hiking for the day.
Hotel is minutes from the park by car and the shuttle picks up at this property. The food was very good both off the menu and buffet. Highly recommend the pork chop off the menu. The store has everything you might need including cute souvenirs. The laundry was nice but the dryer we used was loud(but got the job done)
The property is nice and all the employees were very nice, but the smell in the room was so bad that it just about made us sick. It smelled like a room that had been shut up for years with dust gathering. I NEVER complain, but I went to the front desk and asked for something to alleviate the odor. They did run an ionizer for an hour, but it smelled worse after that. I would not go back just for the room smell. We were there for four days and I felt like our clothes reeked of that odor. Everything else was great.
This hotel is fine, staff is nice, and store well maintained. However this facilities made me feel like it was 1985. Everything was very outdated and the food served reminded me of the canned food my grandma servers
We stayed over the July 4 weekend. Our room was clean and well-kept. The facilities were very nice. The pool was clean. The restaurant was nice - our only "complaint" was that their "vegetable" dish was a plate of chopped boiled potatoes and tiny smattering of carrot and cabbage.
I loved the homeyness of this property. If felt as if I was at summer camp or a Conference/Retreat. It has a great gift shop/grocery area and the property is beautiful to walk around. Breakfast was a perfect start to the day!
Very close to Bryce Canyon NP. I liked everything about the park. My only issue (and it is minor) was that the water pressure to my RV was not good which made taking a shower not great. Although the site was small - I couldn't use my awning 0it was quiet and shady.
Close to Bryce Canyon. We had a double bed room on second floor. Doors open to parking lot. Second floor no elevator if that's a problem Old rooms. Could use a lot of love and update. General store, restaurant and tours available on grounds. Free breakfast is a buffet. Would rather have service in covid times. Gloves were out to use but we were the only ones using.
The proximity to Bryce Canyon can't be beat. The hotel is pleasant and inviting for what it is: a large complex catering to tour groups as well as individual travelers. Ambience is kitschy "Old West," but amusing. The fitness room was a big plus for me -- spacious and well-equipped. Food at restaurant is mainstream and crowd-pleasing if not exactly fine dining. Although I would have preferred something a little bit more sophisticated, I don't think there are lots of options in this area, and if so, then this choice is just fine for travelers who want to explore Bryce Canyon.
There is one very good reason to stay at Ruby's: location. It is the most convenient place to stay outside the gates of Bryce Canyon National Park and you can dine right on the property. The rooms are tired and a bit dreary and the toilet was exceptionally and long to flush. But this was reflected in the price. Ruby's would be a good value if it were not for one thing: absolutely the worst COVID protocols of any place we have stayed since the pandemic began - and we have stayed at many. We saw nobody on staff, including front desk and restaurant, wearing a mask and no reference to vaccination status or even a mild encouragement of mask wearing for guests. If you believe that this practice risks your health and the health of their staff, pick another place to stay. The author of this review had over twenty five years senior management experience in the resort industry. We would never stay here again despite the price and location.
This was the best riding trip I have ever taken The accommodations food horses trails were fantastic The wranglers made our trip Kévin Whitney ginger and Brady were the best Rodeo was so much fun and exciting
Hotel is in convenient location to park. Does have shuttle that leaves from it. Room is your standard room and free breakfast was good. Room they gave us has a cracked window which makes me wonder if the workers/managers actually check the room.
I enjoyed staying at Ruby's Inn. It was clean and well maintained. Great amenities including excellent WIFI. It was close to the points of interest I came to visit and offered several options for activities. The food was great and the service was excellent too.
Ruby has a monopoly on this "town" right outside of Bryce Canyon. This hotel is awful and there's no motivation for them to fix it. It was by far the worst place we stayed on our two week trip to national parks out west. The family owns the land and won't allow a real hotel to move in. Because if they did, Ruby's would be out of business quickly. This isn't a real Best Western. It's a property associated with Best Western. The rooms are in wood two story buildings. At first you might think they are cement with wood decor in order to fit the area, but, they are fully wood. They have one front window which faces the parking spots. All night, headlights and car motors, slamming doors and loud families arriving late to the hotel "feel" like they are in your room. We stayed on the bottom floor, and every single step the people above us made resulted in a two second creek. The people weren't doing anything wrong or "bad"..just walking around their room, but it was awful. I really can't stress this enough. This combined with the rhythmic banging we and our teens listened too was just gross. The next thing to know is that the restaurant is awful, even for the "free" breakfast. Just awful. Its cavernous and winding and the management is waaaaay out of date with what people really want. You just can't go in and grab a coffee....that's impossible I learned. You have to be seated in the bowels of this warm, moist, ugly restaurant, and then a waitress comes to get you your coffee, then the buffet is crowded with people. We left and asked for "just a coffee" at the front reception. They made us sit there for 10 minutes then took out a tiny styrofoam cup and offered coffee. Meanwhile, they have a grocery store right next door, with the typical paper coffee cup and top, but they make a point to be as cheap as possible...and give you a tiny chemically cup so you'll have to go next door. In the end, we just got out of this town as soon as possible. It was just a gross, completely out of touch place. They nickel and dime at every turn and have done NOTHING to make the place nicer.
After leaving Zion we made a wrong turn that was delightful.. Tired and hungry we saw Ruby Inn. Went in for food and loved the place and staff. Went up to the desk and yes they had a room for the 4 of us. My 12 year old granddaughter thought I was the best NANA in the world for the evening at least. Lost the reservation we had farther down the line and we were so pleased I didn't even look up the price I paid on the other side of Bryce. Would go back anytime I could and will definitely tell friends and family traveling that away about Ruby Inn.
There are several Lodges at Ruby's Inn. We stayed in the Ponderosa which was built in the 60's based on the popcorn ceilings. The floor was filthy. I walked across the room and stepped in the shower tub and could see foot tracks from the dirt in the carpet. The room was large and had all the amenities like a microwave, small fridge, and hairdryer. I did like that the bathroom had a small opening window. The lodge is only about a mile or less from the National Park. The included breakfast buffet was very good. Though you had to walk a good way to the main lodge to get it. Prices in the general store, restaurant, and for the hotel itself were outrageous. for value received. But, that seems to be common next to National Parks.
Very nice resort and family atmosphere just outside the park. The restaurant, gift/souvenir store, and events desk were impressive. The room was priced affordably but needs updating. Huge pool area. Good food. Restaurant is expensive for a family.
My overall experience was a good one at Best Western Plus Ruby's Inn, but I had an issue with the breakfast policies. I like to stay at hotels that have a free breakfast buffet, which Ruby's has. They give you a coupon that shows the number of guests in your party and that's how you get into the buffet. At other hotels, my husband will go to the buffet and bring me back food with NO issue - the hotels are fine with that, but Ruby's refused to allow him to do this even after he explained that I have special medical needs. The next day, my parents tried explaining and got nowhere. Because of my medical issues, I can't always physically make it to the buffet myself. I struggle to function in the mornings and need to make my medications with food. So my husband typically goes to breakfast early and brings me my food when I wake up. Not everyone is healthy and in my case I have restrictions, and I don't think I'm the only one. The hotel did provide him with a "to-go" bag for me, but it was very small and limited and so while my family had a hardy breakfast of eggs, waffles, and pancakes at the buffet, I had a granola bar from the to-go bag. My family then had to take time out of our schedule to find me something substantial to eat that I then had to pay for instead of having a free breakfast like everyone else. After explaining the situation and being told "no" every day, I'm not sure if there was anything I could do about the situation. Perhaps I should have spoken to a hotel manager, but there should be something in place for people with special needs. Otherwise, I really liked the hotel. I stayed in the motel area where you access your room from the outside in the Ponderosa Lodge section, which is very close to the main entrance. It's similar to other Best Westerns I've stayed at, but a little better quality (no motel room "smell"). Our rooms were on the 2nd floor, which you get to via stairs (I don't think there were elevators). The rooms were clean and spacious and came with a refrigerator and microwave, which is a major plus. Note - there were a lot of flies outside, so be sure to keep the door closed. Everywhere I went in that part of the state had a lots of flies, so it's not the hotel's fault. I've gotten good at luring flies out of my room and car. Anyhow, there's a sink inside the bathroom (with a toilet and tub shower), but no mirror. But there's another sink with a large countertop right outside the bathroom with a large mirror across and then a full-length mirror next to it. On the countertop was a small coffeemaker, coffee/tea/sugar, and ice bucket. The ice machine was right downstairs. We had a cooler with us, so we were able to fill it up and use it for the extra waters we had (you need lots of water for hiking nearby!). There was a large TV and in a corner was a small table, a comfy chair, and footrest. Shower's water pressure was great and we were able to take long hot showers, which are necessary after hiking all day at Bryce Canyon. There was no housekeeping service every day (I was there for 3 nights), which is fine by me, I don't need cleaning every day. I saw a housekeeper outside the room and asked her for some extra towels. Air conditioning and heat both worked fine (we used both because it's hot in the afternoons and cold there at night). There were no extra pillows and blankets. Our rooms had 2 Queen beds in them, each with 4 pillows on them (they are a little smaller than average pillows). Plenty of lamps/lighting, which was good. Oh, and the location is great, it's right near Bryce Canyon National Park and is located within Bryce Canyon City, which makes you feel like you've entered a Disney World type situation. I really liked that. Front desk workers were nice and the hotel itself has a great atmosphere and decor. The gift shop was huge and I found looks of cool stuff at great prices. Ruby's Inn is a place I would love to stay at again, but really the situation with the breakfast buffet would be my only reason for not staying there again. For someone with my special medical needs, having access to a real breakfast to eat in my room is important for my medical situation and makes the huge difference for me.
This was the 2nd year in a row that we visited Bryce Canyon and Ruby's Campground and Hotel. I'd choose it again in the future. The staff is always so friendly and quick to meet our needs. There are lots of great activities around to do, and for a family vacation spot, it's a great place to spend quality time together!
Extremely disappointed! We made our reservations back in April looking forward to a lovely trip to the Bryce Canyon National Park. The sites that were reserved for us were overgrown with weeds and littered with trash. Our corrals were all dirty and horse troughs were slimy and still had water left from the previous visitor! Unfortunately the rain came in and we had some torrential downpour‘s for two days. Our corrals became so muddy that there was not one dry space left for our horses to stand. The mud varied from 3 to 4 inches in all of the corrals in the facility. It is apparent that no maintenance as far as drainage has taken place. The problem could've easily been mitigated by channeling water away from or through the corrals. Manure from previous visitors has not been cleaned away from the corrals adding to the terrible fly problem. It is apparent that this facility has been extremely neglected. Not one time during our stay did anyone stop by to check in The residence on the property had several puppies and dogs in a kennel that was not adequate for the weather conditions. The puppies whined and cried all day and night long. Needless to say we will never stay here again and advice anyone considering this facility to think twice.
Friendly service, nice and clean, great spot for the family, bring a fishing pole! The breakfast buffet was good but I did find it somewhat hectic. The hotel itself has very pretty flowers all across the front making it look very nice! We enjoyed visiting with the lady at the jewelry counter who shared her travels and helped me find some earrings from stock that wasn't out yet. Very helpful!
This hotel was a big disappointment. We stayed for two nights and on the second day, my dog found a piece of candy on the floor by the bed and was chewing on it. It was chocolate, which is lethal to dogs, and was not left there by us. It was very obvious that the room had been not cleaned well before we checked in. Had the room been vacuumed, the candy would not have been on the floor. This would have been disgusting anytime, but the fact that this happened during Covid when hotels are supposed to be cleaning very thoroughly made us very disgusted. I went to the front desk and talked with the manager there. He was not apologetic at all and only offered us a slight discount on one of the nights and for us to change our room. We were leaving the next morning and did not want to endure that inconvenience. He was pretty rude and questioned the fact that we would stay in a dirty room. Then I emailed and called the hotel's general manager several times and he still has not gotten back to me. I am so baffled by the lack of customer service at this hotel and will never stay at a Best Western again. There are not many options in Bryce, but find another one and avoid this hotel
Just not a good hotel, and a terrible value. It's really the only game in town, so I imagine it's booked solid a lot of the summer. I think we paid around $380 for 2 nights, which makes me upset just thinking about. We left after one night because it was so bad. Started by having front desk tell us we were too early to check-in. I get that check-in time is 4, but we were there at 3 and this is really the first time I haven't been given a room at a hotel at 3PM, and I travel a lot for work. Finally got a room, and it smelled like musty cigarette smoke, and the carpet looked like it was from 1950. The shower was either freezing or scalding hot- you had about a cm to play with in between that range on the knob. We were on the bottom floor, and could hear everything above and beside us. We were there with our 2 young girls, and we ended up just leaving after one night to go to the comfort of a super-ordinary, 2-star hotel in Page, AZ which felt like a resort compared to this place. Gave one star because the people who worked in the general store and restaurant were nice, and because they had an EV Charger. Don't recommend staying here at all. Go to Tropic- great little town 10 minutes away, with an awesome coffee shop and good restaurants (idk bbq is really good)!
We chose Ruby's for the location, since it's a 5 minute drive to Bryce. The room was spacious with two king sized beds. There was a musty odor to the room but it looked clean. The big issue was we could hear the people above us walking around for hours. At first we thought they were stomping and had small children, but I think they were just walking around. It was so loud, we could not fall asleep and then it woke us up early in the morning. Request a room on the 2nd floor! Check-in was fast and everyone was friendly. The lobby had a charming, rustic feel and there's a restaurant and general store. We got takeout for dinner and unfortunately the food was not very good, but there aren't many options that are open past 8 pm. The breakfast buffet was complimentary to our stay, was also just okay. It was nice to have a warm breakfast before a day of hiking.
Not a lot of options on where to stay and we had stayed here years ago. We were anxious to return but were disappointed. The store has everything you need. There is an adequate restaurant. We were charged for an extra room and the front desk staff was rude when I questioned it. After we returned home I was finally able to get the room refunded by the manager.
Everything was made simple! Location is perfect to the Canyon. It's a village in its self. General store that had everything. All type of outdoor activities you book in lobby.Restaurant with many choices and breakfast with options. You truly don't need to drive anywhere. Win! Win!
Ruby's is pretty much the only option at Bryce, and the price reflects that. The breakfast buffet with hordes of unmasked guests and mediocre food made me uncomfortable. But I guess it's better than camping.
We tried 3 rooms looking for 1 that didn't smell. No luck, we put up with it. Additionally room was not clean, cheeto's crumbs on the floor. Would have given this a one by the young lady I dealt with was good.
The hotel was OK. It was big, but had a pipe leaking in the sink. They did fix it right away. The sheets had a stain on them and we asked for clean ones and rest delivered them in a timely manner to our room. Pool was nice and there was a really nice store in the hotel. The bathroom needs a towel bar. There was no place to hang your towels while taking a shower. The free breakfast was decent and it was very close to Bryce National Park entrance. Overall, the hotel could use some updating.
A top notch campground. Spaces are nice with lots of pinion pines for shade. The pool is fun but not big enough to swim laps. The staff is very friendly and accommodating. They even have a shuttle service to take you to places in town like restaurants and the rodeo. The park shuttle stops right in front of the campground and takes you into the park, stopping at the visitor center,lodge and various viewpoints. They have excellent bathrooms, showers and laundry room. You can see your neighbors, but the layout is very good. I can't say enough good things about the campground. Would definitely stay here again. We were thinking of staying inside the park, but their campgrounds have no electricity, and in this hot weather that is a real drawback. Staying at Ruby's with full hookups was definitely the right choice. And with the park shuttle stopping right at the front door it was just like staying in the park. Plus we had Ruby's shuttle into town. Whole heartedly recommend Ruby's @
Based on the reviews, we decided to stay at this property. However, the room was filthy, smelled horrible and there was what looked like fresh blood under my pillow. I can't express how bad this room smelled. Think a dozen teenage boys that just played 5 rounds of basketball. The "lakefront" was more like a dried out pond. The shower was either scalding hot or cold. I think in the future, if this is how it's going to be, we'll be RV'ing it. Not good. Never again!
I read the other reviews but assumed people were overreacting. Not the case, in fact, they were being generous. The first room we checked into wreaked of air freshener, they were trying to cover something up. I went to the front desk and the gentleman was very nice and said that somebody had probably smoked in the room. He immediately upgraded me to a room in the lodge. This room wreaked also, I can only describe it as a combination of wet dog and mold. I don't like to complain so I figured I'd just make the best of it. I went to sleep and woke up in the middle of the night with my lungs burning and my eyes watering. I spoke to The manager (Irina) at the front desk who was just so sweet. We tried two more rooms but the minute I walked in they smelled the same. They clearly have a systemic problem and it's not minor, it's a health hazard and they should be shut down. Irina was so helpful and arranged for a room across the street at the Best Western Bryce Canyon Grand (also owned by Ruby's... What don't they own here?). What a difference... Great hotel. If you're staying in Bryce, stay far away from Ruby's and choose the Grand.
The lobby was beautiful but the room needed upgrades badly, the smell of animals and or mold was in the 1st room and when we changed the room smelled just as bad. In that area you are kind of limited to where to stay so you really have no choice and that is why you get what you get.
The room was very musty, in addition to the thermostat on the wall didn't work at all. Only at the wall unit could it be operated. Additionally the TV had limited channel availability and was missing close to 10 channels that were supposed to be viewable according to the channel guide provided. Also could have done without the pile of trash and dirty linen left by housekeeping in front of my door all night.
We stayed here on our way to Bryce Canyon. The room smelled and the a/c was dirty. I liked the hot buffet breakfast. The beds were hard though. I liked the decor of the room, but since I have joint problems wouldn't stay because if the hard bed.
Kevin was an excellent trail guide. Very informed of area and trails. Horses were awesome and well-trained for terrain. Kevin also custom made the saddles and they were very comfortable. If you're looking for a great trail ride, ask for Kevin-you won't be disappointed.
Outstanding place to stay when hitting the big national parks in Utah. Just outside the entrance to Bryce Canyon NP, which allows you to not waste time traveling to and from the park. This staff paid attention to details which makes or breaks a stay
Friendly & helpful staff. Great place to vacation. Ruby's Inn gives you the Western Vibe and it is the gateway to Bryce Canyon National Park. Rodeo, Ebenezer's Barn and Concert were great. Can't go wrong by staying here.
The motel is located just outside the park entrance to Bryce Canyon. It is well lit and safe. The rooms are large and they were clean with plenty of fresh linens. The a/c worked well in the summer heat. The stay includes a breakfast buffet as well. Given what we paid for the room, it is an exceptional value for a family.
Great customer service. The room; however, or both rooms in our case, had a strong smell of urine. We reported the smell in our first room and were quickly moved to a second room. The smell was strong in both rooms. We were exhausted from traveling for 9 hours. So, in an effort to improve the situation, we had a new package of auto air fresheners that clipped to the a/c vents in our truck. We placed the air fresheners on the a/c vent in the room to be able to tolerate the smell in the room during our stay. We checked out as quickly as possible the next morning. The hotel was great in all other aspects.
Really enjoyed our stay at Ruby's inn. It has all you need in one location. There are food options (the included breakfast buffet is very good), shopping, activities (horse back riding, atvs), both hotel and rv lodging…. AND you're close to the park with an easy drive to trail heads. Would stay here again.
Great location and comfortable rooms…clean and convenient… great country store… restaurant menu and offerings are ho-hum.. breakfast was ok but buffet and not well replenished. Staff in general store were awesome. Will stay here again…but look for somewhere else to eat dinner…
Upon arrival at around 1 pm our rooms were not ready and we were given an empty pouch with our rooms numbers but no keys and asked to come back by 4 pm to get the keys. We sat by the indoor pool to relax and noticed staff working on cleaning the rooms that were assigned to us. By around 3 pm the staff left both rooms and a supervisor told us they were ready. By 3:30 we went to the front desk to ask for our keys but we were told the rooms were not ready. We told the agent that the rooms were indeed ready since we spoke to the staff cleaning them half hour ago. The agent told us that the rooms were not showing as ready in the system and that a supervisor will need to give notice. We told her that the supervisor is the one who told us the rooms were ready. The agent placed repeated calls to the supervisor but he did not ask. The manger came to the front desk and placed another call and told us our rooms were ready, as we already know. We were given our key cards and we headed to our rooms. To our surprise both doors were fully open and in one room were the supervisors, Victor and Natalia, sitting on a bench hugging and kissing. I yelled at them and order them to leave the room immediately, which they did. They moved to another room to “verify it was clean”. In the other room, the cleaning staff had returned and were sitting on the beds having lunch. Same thing, we ordered to leave the room and they did. We went to the front desk to report the incidents and we were offered to wait another half hour and get two different rooms. At this point we were so exhausted and disappointed that we decided just to stay in our original rooms. Better coordination next time, please. Victor and Natalia don't need to be fired, but they need to be separated to work in different shifts since they appear to be a couple and waste time in the rooms.
Well priced room on a large property that is closest to Bryce Canyon itself. Clean, has a convenient laundry, post office, gift shop, restaurant and kiosk where you can book a lot of activities if you want organized adventures. The hot breakfast buffet is ample so it made the room price quite reasonable for 3. Only criticism is that the pool is indoors and full of kids and families, so we decided to pass on that. We ate dinner at the property and I had the buffet there too, the salmon was great!! This is a very good place to overnight if going to Bryce Canyon.
We stayed at Rubys in for one night while we visited Bryce Canyon. We found a hotel staff to be incredibly helpful and polite. We also found the rooms to be adequate and clean. The hotel is convenient location to the park, in-house restaurant, pool, and general store made it an all in one package worth the money. The free buffet breakfast was beyond reasonable and everyone walked away for and happy. For those who complain about the dated rooms or noises, perhaps they should stay in the city and not venture out into the national parks system in the small towns that usually surround them, we didn't have one problem and would recommend to our dearest friends to stay here.
Loved this place. Good amenities and great location. However, we were on bottom floor and felt like we had elephants running races above us. Would only stay there again if on top floor. But all amenities were great.
There are only a few places to stay in area. Only a couple places to eat in area. Everything closes very early. RUBY'S is older, needs Updates beds, windows (remove ducktape), and beds. Very spread out. Lots of parking. Has market for when the takeout runs out of personal pizzas as 6p. Use the market! There IS an outdoor pool, just ask front desk for code.
We stayed here for two nights and it was a great place to stay. Breakfast was included, which was buffet style - so quick and easy. We ate dinner at Ruby's Inn too and that was convenient as well. There were many shops in walking distance and amenities such as laundry and grocery, which was very useful. A beautiful lake was behind our set of cabins. Rooms were clean. The pool was inside, which I wish it was outdoors. They do feature a rodeo and a dinner and country music show. We did not have the time to enjoy either of these, but a nice opportunity for guests.
Very nice rooms, our cabin was perfectly suited for our family of four with lots of room to spare. The access to Bryce was excellent and we loved the views form Ruby's. We would stay at this location again
Toliet too low and allways ran, shower temp hard to adjust Room and service good Little safety due to covid very few masks are worn and resturant can get crowded This was a problem for us since there is very few places to eat
Check in was quick and professional. They could add some towel bars in the bathroom. The rooms are average and very clean. The laundromat is centrally located. The indoor pool area has very little to almost no space between the pool and the walls so there is no place to not get splashed if you are not in the pool. We had a housekeeping request, and they were very quick to respond. The store is well equipped.
Very attractive and "Western" looking property from the outside. I beleive it is time to update the rooms (carpeting, bathrooms), other than that, the room was spacious and comfortable. Two King beds in a room was a first for us. The restaurant was "ok". Big crowds should be expected, especially in the morning...advice on that was given by the front desk on check in. We did wish the biscuits for breakfast would have been fresh, they were a bit dry on both mornings. Country gravy on top isn't the way I wish for my biscuits to be "not dry". There are few other choices this close to the entrance of Bryce...let me correct myself, there are no other choices. As you will probably learn, Ruby's was the first at Bryce Canyon, so the agreement when the National Park Service came in was to give Ruby's the land outside the entrance, much like Walt Disney World has. We also took the ATV tour...safe and highly recommended. Overall, we'd stay there again, just hope to see some investment in updating the interior of the property.
On a National Park trip, we had 10 of us in 5 rooms at Ruby's. Although, crowded, Check-in was easy, they were able to get us all together. The rooms worked perfectly for our needs - not fancy, but functional and it was quiet at night. We were back in the lodge by the lake. We've stayed here before and will stay again.
This hotel has so much character with its authentic atmosphere. Professional staff, great service, spotless and well maintained, general store with something for everyone. Great value. Excellent option for visiting Bryce Canyon.
Our room smelled of dirty wet dog. The room was very dusty. Toilet was yellow inside. Bathtub was stained. Our outside door was full of dents and the paint was peeling off. You could write your name with the dust on the television. I will never stay in a Best Western again! All of this during Covid. The cleaning lady actually came back to get her Swiffer she left in our room. Really you are dusting rooms with a Swiffer during Covid???!! I can now understand why are room is dirty! Unbelievable! Yuck!
This hotel is located just outside Bryce Canyon National Park. You can conveniently book activities and catch the free shuttle from the lobby of the hotel. The pool is big, the fitness room is decent, the rooms are decent with comfortable beds and pillows. Staff was friendly and accommodating. There is a great general store with plenty of groceries, camping extras, and souvenirs. We will stay here again when we visit Bryce Canyon.
This hotel was so perfect until I went to the General Store. The hotel check-in desk staff was very kind and changed my room for my dog. The old man at the horse back riding reservation desk was very nice. The hotel location was so nice and the room was so clean. My experience at this hotel was perfect, until I visited the General Store to buy some souvenirs at the hotel. I found a different sleeve length of the T-shirts I was going to pay at the counter. So I was telling the cashier I'd bring it to another one. But my pronunciation wasn't perfect and I even had a mask on, so the cashier didn't quite understand what I was saying. The Cashier was nice. But a clerk named Ginger, next to the cashier, suddenly stepped in and shouted very rudely, "Okay, get it quickly." I brought another T-shirt and headed to the cashier, and Ginger yelled at me bring it to her. I gave her the T-shirt and she threw it in a plastic bag. Her attitude really pissed me off. So I asked her, "Are you mad at me now?" and she didn't look at me, treating me like I wasn't there. Even though I kept calling her, she pretended not to hear me and talked to other people very kindly. She deliberately ignored me and acted like she was teasing me. This was the most insulting moment of my life. The other employee there apologized to me several times on behalf of her, telling me quietly that she didn't know what was wrong with her. I checked her name on the name tag around her neck and came out of the store for other customers lining up to pay. I'm sure the reason why she acted so rude to me is because I'm Asian, I'm not a native speaker and I'm wearing a mask. Because my English is not perfect, she would have thought that I would not be able to argue with her rude behavior. The reason why I'm writing this review with using a translator is because I don't want other guests coming to this hotel to ruin their trip because of an employee like her. Bryce Cannon is a tourist destination from all over the world, so I hope your Best Western Hotel pays attention to staff training.
It's crowded so you have to take that into account. A long line for check in but lots of people working behind the counter. The store is great and the restaurant OK. The room - hmm - dated, dark, not a good layout and no place to sit outside. It was the only option but wish we had another. However, set up for crowds and nice area.
The good: very close to Bryce canyon, grocery/supply store selection, many rooms. The bad: check-in and check out, buffet, prices, room condition, overall service/value. I wanted to give a good review but can't due to poor overall service/quality/value, and lack of communication. We sent the hotel a message asking for early check in several days ahead of time and never received any response. We also called and waited in line to try to check in at 3:25 for a 4:00 check in and we're told the room wasn't ready and check in wasn't until 4 despite dozens of other people checking in before us. But they sure didn't let us stay an extra hour until noon for checkout, which was very frustrating. Broken/no lock on bathroom door, peeling wallpaper, caulking coming up in the bathroom, worn out room overall. Our kids love breakfast buffets (and have loved it at 4 other hotels on this trip) but they wouldn't go back to this one (rock hard rolls, very long lines even at 6:30-7 am, food just didn't taste good) so we didn't go back the second day and got our own breakfast. Plus a general lack of COVID precautions (self serve with community food trays, no masks, etc.). 18% gratuity/“service charge” for takeout at the on-site restaurant, only at this place that I've ever seen at that level. Stay at the lodge in the park.
We stayed at a different hotel but stopped here for breakfast prior to a day in Bryce Canyon, and it really hit the spot. While the food was fairly standard buffet breakfast fare - nothing out of the ordinary - the restaurant was clean, well staffed, and the food quantity generous (esp. with a hungry teenager).
This hotel was bustling with people for sure. But it was a good place to keep us busy. There is a nice indoor pool, which gets BUSY in the evening. Restaurant right on site, along with a great gift shop. The breakfast buffet was included in our stay and was more than sufficient!! But don't spend your time in the hotel when the NP awaits.
Got the job done but would not stay again. Was certainly on the higher end cost wise for trip without many in room features. Pillows were very small and lights to read by too dim. It was quiet and parking was outside door. Check in took 40 mins. resturant on the grounds but still took car to get there Food selections for supper were varied and good. Breakfast was included, waiter brought water and was the last we saw of him. Interior of room could use upgrades to bring to BW standards and expectations.
Ruby has cornered the market in this area and has a run of all 4 corners. This hotel has a nice general store and good size rooms. Coin laundry is on site as is a restaurant and other amenities within the hotel. Everything was very clean and masks are optional. The pillows are small and the bed isn't the most comfortable but wasn't horrible either. Directly across the street is a small shopping area that is very popular as well as Ebenezer's Barn & Grill which is a must for dinner and live music. The meal was excellent. The steak was one of the better steaks I have had in a long time. The music was very good. Cost was around $40 per person. Well worth it! If I returned to the area I would stay here again and definitely go across the street to Ebenezer's for dinner.
On paper it sounded like a good idea, given the proximity to Bryce Canyon NP… Then we got here and were greeted by rude staff, checked in to a stale smelling motel room, not particularly comfortable nor functional (our tub did not even drain). Yes they seem to offer all you can ask for (lodging, restaurants, activities and a general store), but at a second glance it's just an overpriced cheap versions of that. If this is the best lodging available near Bryce, next time I'll go farther down the road or just drive an RV.
Hotel was very clean and nice rooms. Very convenient to Bryce national park. Had everything you needed on site. Saw the rodeo and definitely recommend. Worth the money! Laid back and friendly. Would visit again!
I was totally surprised. BW including the more higher end across the road were the only decent lodging around the area close to Bryce Canyon entrance. We arrived at 1PM expecting there's an available room for us even though they said that check-in was (super late) at 4PM. NO room available so no choice, we waited and roam around at the big general store inside the main building which I am assuming that's the general idea. Place is decent, something different, cowboy feel. No other place to go for dinner except at the restaurant inside. Free breakfast was good. We got a lakeview room at the 2nd floor, it was okey, liked the smell upon entering. Aircon not working properly, too loud and keep stopping. Nevertheless, it served our need for 1 night.
Everything wonderful except for availability of seating outside on the beautiful grounds and stepping on leggos left in the room Thankful that my little dog didn't find them and choke Little things. But housekeeping should at least look under the beds.
My wife and I came to Bryce Canyon, and stayed here one night. We had originally planned on two nights, but was able to cancel the last night. It is not a bad place to stay. However, I guess we are a little spoiled to hotels being #1, inside rooms, not the older style of, “open your door and your outside”…. There are several sections of rooms spread out across the large parking lot. Again, it wasn't bad, rooms are older, but was just not our cup of tea. There is close access to the Park shuttle as well. The check in was quick and easy, and they gave us free vouchers for the restaurant connected to the hotel for two days for breakfast. The breakfast was fine. It seemed like a cruise ship during breakfast. Just the way everything was set up. We ate lunch there the day before and it was just okay. It seems that everything in this city is owned by Ruby's Inn. There is a gift shop and small grocery store attached as well. Just a little too touristy, again, just not our cup of tea. Across the road is a small strip mall of more touristy gifts and ice cream shop. We did go to the rodeo on Wednesday night. That was fun. Felt like something out of a movie or Yellowstone. That was good entertainment. They have one each night beginning at 7-8:30pm. $14/adult and $9/children. They allow kids to try and be a real rodeo cowboy. They will pay kids $5 for them to ride a sheep. They provide all the gear. Again, we really enjoyed it. We just didn't feel the need to stay here longer than 1 night due to there not being much in town and as far as Bryce Canton, really you can see what you need to see in 1 day. If you are looking for a more modern hotel and not a motel feeling, I would recommend staying across the road at the newer Best Western Plus. It looked like more to what we are accustomed to. I should note, the staff did allow us to cancel our last nights stay and they did refund our money, so we did appreciate that.
As thousands of others have said, it is hard to beat Ruby's for convenience to Bryce Canyon National Park. Our Lakeview double queen room seemed very clean to me. I have certainly seen far worse. I appreciated the vintage photos. Everything in our room, including the mini-fridge seemed to work. We enjoyed the free coffee in the room. Overall not bad at all. Our second-floor room had a view of a mostly drained pond, but maybe this could be partly drought related. It certainly beats looking at a gas station. It is a massive compound kind of place with many buildings, and it is the centerpiece of this family-owned town – in spite of the oddly inward facing new Grand version of a Best Western on the periphery of the property. The elevation provided a cool crisp morning and a good way to start the day. Free hot breakfast buffet was a surprise and much appreciated. So, what if the eggs are in liquid form originally, they tasted real to me. There was a whole lot to choose from here. It is not a grand Sunday brunch, but way better than the bagged breakfast we experienced during our extended trip through the early days of the COVID thaw. This was wholly acceptable for a big hearty and free hot breakfast. Restaurant servers were both kind and attentive, in spite of the large crowds. They didn't even seem to be terribly understaffed or just simply worked really hard. Service was not bad at all, even at dinner. Capitalizing on convenience, and not wanting spend any time away from the park during our short stay, we also ate dinner at the Cowboy Buffet and Steak House. My husband had the cowboy steak with a salad and a baked potato which was perfectly good. We shared the coconut shrimp appetizer, also quite good. I just don't know how a dinner buffet could look that good, and taste that bad. The quality of the original ingredients and premade baked Sysco type dishes that are simply warmed and plopped out, is the only explanation I can find. If that is not the case, it certainly came off that way. My nephew was not as quite as dim in his view of the buffet, but he chose different items. I am not a picky eater at all, but the only redeeming quality for the dinner buffet was the salad bar. I could not eat this food. I have eaten at hospital cafeterias for a very long time and few were this bad – especially for the price. Lean toward the menu here. I would not hesitate to stay at Ruby's again. It really does have anything you possibly need on your short trip to Bryce, and many things you didn't know that needed. Respectfully, Ruby's needs a little more love and little less profit motive to bring back it's legendary status to one of the most unique and coveted properties in one of the most beautiful places in the United States.
Pros: really nice fitness center; indoor pool and hot tub; dinner buffet was great; no masks or other dumb Covid restrictions are required anywhere throughout the hotel, even at the buffet and you get to help yourself at both the breakfast and dinner buffets. Breakfast buffet was really nice and had a big selection and a good variety of hot and cold items, it was one of the nicer free hotel breakfasts I have had. The bathroom had double sinks and the rooms where actually pretty spacious. Cons: Hotel has a lot of separate buildings and it's really spread out. It's a pain to have to go outside to get ice or go to the main building and walk so far. It was really inconvenient. Request a room attached to the main building, that building is newer and way nicer. The separate buildings are older and have external hallways, it felt like a Motel 6. The main building has internal hallways, supposedly you have to pay more for premium rooms in the main building. But that's where the pool, fitness center, store, and restaurant are. The bathroom in our room was dirty, especially the shower and the floor. Worst of all, the fridge in our room was not cold enough (even on the coldest setting) and we had to throw out ALL our food, which was a lot of food and a lot of waste. Very disappointing and frustrating.
This is the place to be while visiting Bryce Canyon NP. It is located at the entrance to the park and they have shuttles that take you a little ways into the canyon. Ruby's is a huge complex. We were in the Elk Lodge section. Sort of looks like an old style 2 story motel but a whole lot of them. There is a laundromat on the premises. These buildings have some age on them. Our room had 2 Queen beds, mini fridge, desk and a comfy chair. 2 sinks - one in the bathroom and one just outside of it. The room was comfortable enough and clean. Its main attraction is its closeness to the park. Ruby's has 2 restaurants on the grounds as well which is good because there is not many other places to eat.
This is a Very cool hotel and convenient location. The shuttle bus to Bryce Canyon stops at this hotel. The hotel is historic. It's grocery store is extremely convenient. The hotel's breakfast buffet is grand - lots of options, plenty of tables. Servers are very cordial
Ruby's is a great place right outside Bryce Canyon National Park. There is a restaurant and general store right on the property. There is something for everyone. Pool was lovely, just wish it was outside (my one and only change)
This is a HUGE property, with several buildings of rooms. The walk from our hotel room to breakfast in the main lodge was actually a good warm up for our hikes! Considering the size of this place, they do a pretty good job of running it. The bed was comfortable,good pillows, towels and linens. There was a microwave and fridge and two sinks in the bathroom. The room was a good size, with 2 queen beds,a chair and an ottoman. Really good shower pressure. The breakfast buffet is a big spread, with eggs, french toast, fruit,etc. It can get busy, there was a line at 8am but it moved quickly. Check in was a little slow,but check out was fast. Location is good, only a few minutes drive to the Park. If I could have gotten into Bryce Lodge in the Park I would have opted for that only because of the ambience but if you can't get in there,Ruby's is a fine choice.
Since this hotel is basically in the middle of nowhere, it's an oasis of comfort. It's a big tourist stop, with a great gift shop and grocery. Located right out side the park. The breakfast and coffee were outstanding, it was included with our room. The pool and spa are enclosed. I imagine some rooms are older, we stayed here twenty years ago, but ours was clean and fresh. Do check the weather right before you go. It was supposed to be in the fifties, but got down to 20 degrees the night we were there.
While we were in the park, a hotel worker opened our room door and left it standing open for who knows how long. Our exhaust fan was on indicating someone used the bathroom. It was not on when we left for day. Hotel manager said it was our fault & that the exhaust fans at this hotel spontaneously go on! She was very rude. Unsafe to stay here.
Ruby's Inn is a gigantic property with many many rooms set in blocks of about 20 two story buildings. Our block had an elevator, but others don't. It has a HUGE gift shop, a small grocery store, and a nice lobby all in the same building. And it also has a big campground RV park, and a little strip mall right across the street with ice cream, and other shops, We also took an ATV tour on a huge property that also belongs to the hotel. It's a very large and well run operation, with lots to do including a dinner/music venue and a big gas station. It's right outside the entrance to Bryce Canyon National park, and there's a shuttle stop in front of the hotel to go into the park. The rooms are OK, - just standard motel rooms, we stayed in the Lakeside group, at the very edge of the buildings. Quieter. The bathroom was tiny, shower/bath and toilet in the same room, ick. They don't require masks anywhere which we really appreciated! The room was $204.88 with tax. Over priced. Should have been a lot less, but everybody wants to go to Bryce right now
POSITIVE: (Family suite) - close proximity to Bryce Canyon NP - Bryce Park Shuttle within walking distance - clean spacious rooms - free parking close to unit - plenty of clean linens - 2 sink/vanities - coffee machine with plenty of coffee and tea - microwave and fridge - well working a/c and cable TVs - free WiFi - plenty of electrical outlets - daily free hot and cold breakfast buffet - ice machine nearby - grocery store, gift shop, laundry, restaurant all on property - electric charge stations on property for electric cars - service station directly across street - well working a/c and cable TVs - friendly and well-trained staff in all areas NEGATIVE: - slow-draining tub/shower - families may find one bathroom to be not enough
We stayed at the Ponderosa. When reservations were made we made the assumption we would be inside, we were wrong. The room smelled so bad and the carpet was dirty. No shampoo and we had one small bar of soap. No rooms available to change to. We were afraid to take our shoes off. That is how bad this room was. I would look around before staying at this Inn. We paid good money for nothing.
If you book, request a top floor room or Best Western Plus. I could hear every footstep the room above us made- felt like I was staying in an old farmhouse with creaky, collapsing floors. Unfortunately for us, the room seemed to be occupied by a herd of goats training for a midnight marathon. So many steps for hours around midnight.
Nice hotel, friendly staff. Good amenities including general store, post office and restaurant. Best Buffett breakfast yet! Nice property, room with lake view. Pet friendly. Would stay there again if in the area.
great location to Bryce canyon NP, the indoor pool is large. The room is good size, needs better lights and the carpet needs to be cleaned. The staff is very friendly and helpful. The resultant is excellent and food is very good.
Ruby's inn is across the street from the Bryce Canyon shuttle which is the easiest way to see the park and get to major trails. The hotel is busy but highly efficient and has a really excellent restaurant for bfast and dinner, buffet style and a la carte menses. Buffet is really good and great value. Rooms are old and decor dark and only one easy chair, but they are very clean,lots of hot water and quiet. We were surprised given how busy it was.
Squeaky floors greeted us as we walked into our second floor room, having been on the road for 6 hours. We were so excited to get rest and begin our Bryce Canyon vacation in the morning. Then the call from the front desk minutes later that jolted our evening. Neighbor below us complained we were being extremely noisy. What? We were walking on our floor is all, as I explained to the desk clerk who then couldn't get off the phone fast enough! I would not recommend a room where you are in a 2 story building at Ruby Inn.
The staff was great answering questions and taking care of our needs. The room was clean and the beds were like sleeping on a cloud. The Breakfast Buffet was super with a great selection of great tasting food and servers that smiled and were prompt. One could tell that they enjoyed working at Ruby's Inn. This was our first time staying at Ruby's Inn but it will not be our last. Our next Family Reunion will be at Ruby's Inn. Lance Syrett is a great in helping us plan this biannual event.
This is, overall, a great place to stay. You are in Bryce Canyon in five minutes and there are lots of other places to see within an hour drive. It's an older property so it's a little noisier than, say, a typical "upper level" hotel. We travel with a white noise generator so it's usually not a problem for us. Just be aware. The room was fairly recently remodeled and very nice. Two sinks, which is always a blessing. Lights have outlets for chargers which is a blessing. The hot breakfast buffet was great! The dining was fine, the gift shop extensive, and the location wonderful. We will definitely go back.
Hotel was clean and comfortable. It has many amenities - restaurant, general store, old time photos, gift shop and horseback riding. Check in was quick, staff were pleasant and helpful. A bit on the pricier side but not too bad.
Well, there were so many places to stay near Bryce that it became onerous! Finally settled on this one. Reviews are difficult to figure out sometimes. The front desk staff we dealt with were arrogant and unfriendly. It was clear that they were over the tourists and didn't bother to pretend otherwise. We did not feel welcome though clearly they were raking in the money hand over fist. The thing is, these places that involve mostly outdoor activities, barely took a hit during the pandemic as people were still going outdoors for their travels. We were told by many businesses in Springdale and the Zion area that 2020 was a very busy year for the National Parks in Utah and surrounding states. On top of not feeling the warmth, our room was dirty so we wiped it totally down; too much work to get someone from the hotel to do this. I left a pair of earrings in our room; lost and found never spoke to us on the phone, you just had to text some woman who only communicated via text. Very weird. I accidentally gave her the wrong room number....she made it clear that it was my fault that they searched the wrong room and no offer to check on the correct room even after the next guest checked out. There was not one bit of empathy or caring about a customer's needs. We thought Utah was a kind of zen place but clearly not really. Pockets of good people and then there are those who should not ever work in the service industry!!! We will never stay in a Best Western again!
This establishment has a harmful “cigar shop Indian” in their general store. Please remove this harmful and offensive figure. These figures are a product of their time, a period fraught with prejudice against Indigenous peoples. The statues helped to invent and then reinforce the quintessential stereotype of an “Authentic Native American” by often depicting figures with bronze-colored skin wearing feathered headdresses, long fringed skirts or shirts, and moccasins. These figures are comparable to the “black lawn jockey” Joseph Myers, a member of the Pomo tribe and the executive director of the National Indian Justice Center in Petaluma, deemed such statues "caricatures" that are offensive to the American Indian community at large. Dora Queral who is a member of the Tlingit tribe and works for the San Francisco Native American Health Center, has stated, “It's incredibly offensive, stereotyping Native Americans with alcohol and cigarettes.” Please acknowledge, honor, and respect the first Indigenous peoples that resided in Utah and the Bryce Canyon area. Remove this figure.
We chose this hotel based on reviews and location. It was pricey at $265/nt. Checking was lengthy and when our key didn't work, back in line again. Second keycard didn't work either. Third key given with engineer meeting us a door; his effort was difficult also but we eventually got it to work. The room was so dusty and dirty that they sent housekeeping to clean it. Two people came to clean with only a spray bottle and rag. They left in less than ten minutes. Room still had dirty carpet and tile. We were exhausted and decided to stay with our socks on. We didn't use the shower and left the next morning after a very disappointing experience with the poor food. Great service though. I would not recommend this to anyone. I think management should address the training and review of housekeeping and food prep. Causes us to question staying at another Best Westen
If visiting Bryce, choose the newer Best Western! The Ruby Inn BW shows it's age! The beds were comfortable if you like soft, the tub in shower squeaks and moans loudly while stepping in and moving around, heat/air didn't work great, but the room was ok for 2 nights. The buffet breakfast may have been good, but we choose the grab n go sack because no one was required to wear a mask while touching the serving utensils at the buffet. The sack breakfast's yogurt was not cold, old apple, granola bar and choice of water, oj or the weak coffee, served by an unfriendly man. Small grocery store on site was expensive and nothing looked fresh. We bought frozen dinners to heat up in micro in room. It was an ok place to stay for a night or two, we canceled and left the 3rd night. There are only 2 BW to choose from near the park, if available, go with the newer one.
The location was central to everything we needed (ie dining options, friendly helpful staff and market including grocery, souvenirs, toiletries). Note: the pool and hot tub are located in the main lodge.
Stayed here to visit Bryce Canyon, very conveniently located close to the park. The hotel is nice looking on the outside and the lobby is nice, but the room was really musty, dated and old. The bed was springy and the shower did not drain properly. The tub floor was creaky and plastic. The shower temperature was inconsistent sometimes hot/cold. Toilet was really loud when you flushed and when it refilled. The AC was noisy and the heat smelled like mushrooms. Yuck! The room was noisy. The walls were very thin and we could hear the guests walking around upstairs, sounded like thumping elephants. Breakfast was a buffet with poor quality pancakes, french toast, biscuits, scrambled eggs. The potatoes were the only good thing. Boiled eggs really hard and the oatmeal was watery. The service was good but the meal average. The hotel itself had a lot of facilities, and even a grocery store. A serious upgrade of the rooms is needed!
Rooms had strong odor of overused deodorizer, sound from upstairs guests walking was extremely loud due to poor structural maintenance which prevented us from sleeping well, ceiling light was detached and exposed wires, pool water was cloudy and gross.
This is really a great place to stay. Staff was great, rooms were great, absolutely a wise decision to stay here. Restaurant on site, right close to Bryce. No housekeeping because of covid, adequate parking, wonderful breakfast included.
We spent 3 days at Ruby's Inn, and had a great time. We loved the activities we participated in each day and were so glad to return to the comfort of our room when we finished up. We loved starting the day with a scrumptious breakfast and enjoyed dinner at the restaurant one of the nights. It was just so much fun to wake up, eat a delicious breakfast, and head out to amazing adventures each day. So much beauty and serenity all in one package!
Let me start off by saying, I am a REVIEW READER. Like I spend hours reviewing every hotel and restaurant I eat at before making a decision. And I HATE leaving negative reviews! We drove into Bryce fairly late and the options were limited...as NO HOTEL OR RESTAURANT has good reviews in this town...no where. But we were arriving late and leaving early, so we only needed a place to sleep. Also, if you arrive into the town at 10 pm there is no where to eat. The room in of itself was ok. When trying to set stuff on the table walking in the door with luggage, I accidentally dropped something into the small trash can. When I bent over to get it out there was a piece of chewed gum in the bag. We literally just walked in, so it wasn't ours. The room was clean. However, if you are a light sleeper don't stay on bottom floor. We heard every single step of the person above us, their shower running, them setting stuff on their sink, & the person rolling their luggage outside the door. The fan is EXTREMELY LOUD, so when it helps to drown out some of the sound when running. The beds were so so...but I won't complain there. Headed to breakfast now, so cant comment there. If I needed a place to lay my head again and it was my only option, I'd stay here...on the top floor. Just bring you some snacks and food. :)
I have stayed at Ruby Inn several times. It is the default hotel for a visit to Bryce Canyon. It is reasonably priced, has all the amenities that you would expect. Breakfast buffet sets you up for the day. Dinner is also great. The restaurant can be crowded, you have to get to the breakfast early to avoid the crowds. I wish they would keep the dinner open longer so that you can enjor the sunset at the park and make it to dinner.
This hotel couldn't be any more convenient! It is so close to the park entrance, has a shuttle stop, and has everything you'd need. There's food on site, plus a gift shop and mini grocery store. The price is affordable. There's good amenities on site like the indoor pool and hot tub as well as a fitness center.
Great property and location.. just avoid staying in the downstairs rooms of any of the lodges. The floors from the guests above are very creaky and make a noise loud enough to wake even the most sound sleeper.
The toilet bowl had diarrhea left in the bowl, tub and sinks had hair in them, dust everywhere, crumbs on the chair. Heard every foot step from people upstairs. Great location, grocery store and restaurant connected to lodge was nice and convenient, nice pool and seating area. Included breakfast was in the restaurant and was decent.
Stay away. Dirty, run down, terrible room, noisy, awful shower, sounds like a bowling alley at night. Beds are terrible, wallpaper peeling, moldy, floors are dirty, pubes in 4 places in bathroom. Overpriced dive. Better off in a tent in the parking lot
Cons: Rotten lettuce every Day both buffet bowls when we pointed this out to employees response was a shoulder shrug It was very evident that no lettuce was washed or rinsed Employees & Mgmt no masks Staff refilling buffet items were not wearing masks. Guests allowed w no masks in restaurants & buffet even when notified Hispanic employees gracious Most Teenager employees arrogant Reception & reservation foreigners employees accents too difficult to understand Terrible tv cable system no way to get TV cable channel guide We rented several rooms and some of the tubs did not have no slip surfaces Pros Best location Clean rooms Large rooms
Our family of 7 was pleasantly surprised how nice this hotel was. We were expecting poor outcome given it was rated 2 stars and feel I should be a higher number. I wish the hotel was pet friendly. We have a schnauzer that is hypoallergenic and does not shed. Kids were happy with the pool and the general store and laundromat were on the property. Super convenient
Best Western Ruby Inn is a clean property with a restaurant, general store and laundry facilities. A good value for the price. We mostly appreciated the convenient location; just minutes from Bryce Canyon.
If you like warm showers, stay away from this hotel. Otherwise all the other amenities are nice. The shower is worst than a $30 - 50 motel Pros: Good location Easy checkin Restaurant inside the hotel Cons Shower intermittently goes hot and cold. Made me feel sick with colds Hard to control shower knob Cold bathroom
Great location to Bryce National Park. Friendly, easy check in despite the large # of people checking in at the same time. On site restaurant that had a terrible dinner but great (complimentary) breakfast. On site LARGE gift shop and connivence store. Plenty of parking. Clean rooms.
We stayed 3 nights at this hotel recently. The queen size bed was very comfortable & soft. The bathroom had two vanity sinks outside the bathroom & with large mirror. The refrig was larger than a mini refrig with microwave. The room spacious with good lighting. Great hot breakfast buffet with extended hours. Good location to driving to Bryce Nat'l Park or Red Canyon.
Hotel was at a great location with shuttle services to park right in front and convenience of purchasing park entrance and activities right there. It was a little worn down but very clean. It also had a convenient store in lobby area and rooms were very spacious. Only problem I encountered was that we stayed on first floor and could hear every step of guest above very very loudly. It was like pounding on our heads. Highly recommend requesting the second floor of staying here :)
We were sent to a succession of three different rooms by reception. The first two were occupied (even though our key opened the door). No one at reception took responsibility. The take away breakfast was meager. It consisted of a prep-packaged muffin, a mealy apple and a tiny orange juice. They'd even managed to run out of coffee by 7:30AM. Dinner was over cooked, overpriced, and greasy. The lodges are noisy and not that well appointed. I think you'd be better off staying elsewhere and just having a longer drive into the park.
Beware. Tries to look nice on the outside but inside it's run down. For example, the bathroom tile ceiling had a gap, which made me wonder if there's a camera?Additionally, don't assume they have your best interest at heart. They will stick you by the stairs where it's noisy and busy even when it's not fiull. And when you call to ask for another room, be prepared to be blamed for not asking and for assuming that the check in person can read a map and not place you in front of the stairs. They blamed me for that too. Overall very disappointed since I've had good experiences at BW before. It's just this one was a fail.
The actual hotel is decent and staff are very friendly. For being the only option outside Bryce Canyon National Park you'd expect a bit more cleanliness in rooms and more food options. The breakfast line goes past the front desk into the General Store and this is in low season. My suggestion would be to expand the food options as it seems like Ruby pretty much has a monopoly on everything in Bryce Canyon City. Location is great since it's a short drive to the national park, though. Overall decent stay that could be improved significantly with some changes.
We had a pleasant stay. The rooms need renovating, but were comfortable and clean. There is a lot to do at this hotel, which makes your stay very convenient because you can visit the restaurant and general store without having to get in your car. Covid safe practices were observed during our stay, and we felt safe. Excellent value for the money.
I travel to Utah to visit a lot of national monuments in my state and Bryce Canyon Utah at the Ruby Inn Best Western was awesome. Conveniently located near the national park, Staff was friendly, rooms are clean & breakfasts were excellent. I would highly recommend staying here.
Better off camping outside for a more peaceful sleep. This hotel is outdated with very poor food options. Don't forget to visit the racist depiction of a Native American statue just past the lobby on your way to the pool.
The rooms were clean. We loved that there were mini fridges and microwaves in all the rooms our party stayed in. We packed food for those accommodations and this helped our vacation budget. The staff were friendly and very accommodating. The service, when needed, was prompt and efficient.
We have stayed at Ruby's Inn many times. We knew what to expect when we got there. What we liked: 1. Free breakfast buffet 2. Cozy western-themed room 3. Gift shop 4. Grocery store 5. Cozy lobby with fireplace 6. Winter price! 7. Closeness to park The only negative was the water in the shower which did not seem to maintain the same temperature during a shower. We enjoy Ruby's and will choose to stay again.
We had a wonderful stay next to Bryce National Park. We used the hotel facilities for our buffet breakfast and dine-in dinner. We also used the jacuzzi next to the indoor pool. The in room jacuzzi tub was also a plus. This was our second stay, but it certainly won't be our last.
I've stayed here three times. Once in the main lodge, and twice in the exterior lodges. They desperately need to repair the floors of the exterior lodges!! Five plus years ago we stayed in one of the exterior lodges. HORRIBLE squeaky floors. We were on the bottom floor and we hardly slept from the insomniac above us. We stayed in the Deer lodge on the SECOND floor most recently and the floors SQUEAK TERRIBLY! We had two rooms this time and both floors in the two rooms were awful. Thankfully we were on the top floor but we got a call from the front desk saying the people below us were complaining of the noise. But there was nothing we could do about it besides playing hot lava on the furniture to not step on the floors. I was SHOCKED to see it was still an issue! DO NOT TAKE A ROOM ON THE BOTTOM FLOOR OF THE TWO STORY LODGES. (Elk, Deer, Lakeview lodges etc..) However, that being said. It was clean, the breakfast buffet is clean and very good, staff was professional although upon check-in the front desk gave us keys for two rooms, and indicated different rooms on the map they gave us, but we figured it out on our own because the front desk wouldn't answer the phone while we stood outside the rooms trying to figure out what was what. Beds were comfortable, shower pressure really good. The general store is a great with a large variety of grocery, household, medicine, clothing items and massive amounts of souvenirs. I will stay here again but only IN the main lodge or the second floor of the exterior lodges.
The location was great as we could quickly get to Bryce Canyon. We went during Covid time so our room didn't get cleaned during the stay which we ended up having a lot of trash and wish there was a way it could have gotten picked up or provide a larger trash can. There were signs saying your room won't get cleaned and you must ask for anything if needed so I think if we did call they may have cleaned or picked up our trash. The restaurant inside was great and buffet style, although the drink menu was a bit low quality as every drink we asked for they seemed to be out and when asked for a mixed drink the would charge for the regular drink $5ish dollars plus a $6.50 shot which wasn't a complete shot. The waiter even told us the shots are tiny although didn't mention she was charging me that much until after I purchased one. So it's not worth getting drinks here although there wasn't any other sit down bar place in town. When asking questions about the area two of the front desk hostess were not able to answer stating they didn't know because they were new although didn't put any effort in finding out our request from other hostess.
The hotel was perfectly located for visiting Bryce Canyon. It is extremely comfortable, clean and quiet. Excellent accommodations and great internet. The restaurant was so convenient for dinner, right on the premises within walking distance. I ate at the restaurant for dinner and breakfast. The breakfast buffet was included in the price of the room and was a great value.
Extremely close to park entrance, fun General Store, delicious restaurant with fun atmosphere. Rooms were spacious and clean. Internet worked great. I would highly recommend this hotel. The lobby is beautiful with a huge fireplace.
I've been staying at Ruby's Inn since I was a child. I've always enjoyed it, it's always clean, the amenities are great (laundry, store, all the summer-season stuff), and it's the site of some very fond memories. This particular stay was an impulse decision and we were glad to enjoy some time in Bryce Canyon country and at Ruby's. Our rooms were clean, well appointed, and comfortable, and we loved the hot showers (the controls are very touchy) and the fantastic vintage photographs decorating the rooms. Wish those were for sale in the store!
We had an excellent time here. The rooms were clean and comfortable. The staff couldn't have been friendlier. Great location near the park. I would definitely recommend this to someone who is coming to the area.
Large property, gift shop and grocery options are convenient, but pricey. That's pretty much the feel for most of town. Nice property, but eating lunch and dinner will cost you. Good basic room. No elevator in Antelope Lodge, ice machine only working on ground floor of our building and it's only on one side of the building. Pretty cold walk in the winter. Ice was salted in parking lot, but we still walked pretty slow in case. Swimming pool is quite the route to get to from other buildings, but they did have restrooms and changing space in the pool area so we didn't have to get back to our rooms wet and cold in the frigid weather. Not a bad stay, but eating will add up fast if you don't bring your own stuff or eat in a different town.
I really and truly loved staying at Ruby's - room was great, restaurant was great, even the fireplace in the lobby was nice to come home to after long days hiking in the park. It's located very close to the park entrance too. Also the shower is fantastic - which isn't something I usually remark on, but in this case it really was. And a great selection of items at the gift shop that was even better than the park's Visitor Center.
The staff at BW Ruby's Inn were exceptional. From the Front Desk to wait-staff...professional and attentive. The restaurant is good with numerous choices. Drink list is quite extensive and reasonable. The rooms could use a bit of "freshening".
We stayed here for three days. The good: right at the entrance of the park, decent restaurant on the premises, clean sheets and towels. That's it. The bad: filthy room. Like this: moldy shower curtain, long dark hair on the ground, in the tub and stuck in the moldy shower curtain. Nasty floors, walking on your bare feet will tell you enough. That floor hasn't seen a good vacuum in ages, and you can tell by the dust balls All around the room. Pretty sure too, that they used the nasty rag from the floor to wipe the toilet given the dirty streaks on the bowl and seat. Microwave and fridge smell like food gone bad a while ago. We won't go back. There's a lot better choices around. Granted you'll have to drive a little further, but trust me, it'll be worth it.
Everyone was extremely friendly and welcoming. Beds were comfy and room had fridge and microwave. Room was CLEAN!! Great stay and so convenient to Bryce Canyon. Visit the gift shop/c-store and make sure you read about the history of Ruby's. We are planning a return trip when the weather is warmer!!
We love to come as a family and enjoy the natural beauty of the area. The Hotel works very hard to provide great activities and we always leave planning to return next year at the same time. Winter is a beautiful time to visit Bryce Canyon and the contrast of the white snow and red rocks is amazing.
Rooms are very clean. We stayed for 3 nights and had our breakfast and dinner in the restaurant each day. Every single employee of the restaurant on all 3 days were excellent! Very helpful and friendly. The hotel is minutes from the park.
We take a trip to Bryce almost every winter and it is one of our families favorite trips! The views are spectacular and the cross-country skiing and hiking couldn't be better. It feels so good to get outside and enjoy blue skies & beautiful snow! We absolutely love staying at Ruby's Inn and the value in the winter is incredible! We especially enjoy the hot breakfast that comes with the stay...it's the best of any hotel we've stayed at (and I was really impressed with the meal during COVID when most places only give a cold to-go option!). Thanks for making it a great experience, we will be back!
just needed a night away, great place, good food, room was cold when we first got there, disappointed that the Inn did not do sleigh rides on the weekends. couldn't find any info on the photos they offered
We booked a stay for 2 nights and 3 days after reading online that we could rent cross country ski and snowshoe gear from the Ruby's Inn adventure center. The gear was nice and cheap and allowed us to have a beautiful view of Bryce Canyon in the winter with very few other visitors. They also have outdoor ice skating for $3 a person which was great. We were pleasantly surprised by how nice the hotel was. The reception staff we interacted with were all very friendly and helpful as well. It also has a well stocked store. It was great being able to use the hot tub after a long day out in the snow. Rooms were basic but larger than expected and comfortable. I would highly recommend staying at Ruby's Inn if you want to visit Bryce Canyon, especially in the winter.
What's with the extremely small pillows? I have never stayed at a BW with such horrible pillows. The rooms are clean enough. The staff seem tired as they were not the friendliest I've seen. Very few even acknowledged me when passing by...not even a hello.
Ruby's Inn is in an awesome location. The breakfast was fine. Dinner at the restaurant was great. We went to get away a bit from COVID. Felt quite safe. Great staff. I wished that they would have had a single king bed option in the room.
Very disappointed with my stay. Reasons below: 1. At the check-in I was not acknowledged as Dimond Select member 2. I was not offered any gift or points. 3. I arrived at 2.30 pm and asked for early check-in. The boy at the front desk told me my room was not ready. I ask if he can find another room he said he can't. This is at the time where this hotel is at a very low occupancy rate. I gave him a hint and ask him to look at my status. He did and told me if I want a dirty room now he can give it to me. 4. Later on, a woman was called, I am assuming a manager on duty. She also did not acknowledge my status and told me why I need a room now??? I asked her what kind of operations you are running here and she said she can put me in contact with General Manager so he can educate me. 5. Later-on, I had to go back again to the main office to get the key. Upon walking back again to the different building I discovered my room was opened and cannot be locked. Frustrated, I moved my stuff in. 7. At 8.45 am we are awakened by the very loud knock at the door. This was a cleaning service. 8. I extended my check out till 1 pm but the cleaning service was knocking at my door 3 times after 11 pm. Finally, I had to tell them to stop and I am checking out at 1 pm. To finalize: untrained and unfriendly staff. Poor communication between the front desk and cleaning service and between cleaning service and management. This property is a shame for the Best Western brand and should be removed from your portfolio! Hint: send your staff for training to BW at Page AZ.
While staying there, my credit card was incorrectly charged over $200 by Best Western. If I had not checked my credit card statement, I would have been unaware of these charges. While the charges were removed at my request, I am not convinced that it was an honest mistake. I no longer will trust Best Western.
I like a clean and comfortable room.the Ruby Inn met my expectations. The bed was comfortable, there were plenty of towels to use. Since we are in the time of Covid, there wasn't daily cleaning, which is okay since there were enough towels and toilet paper for a two night stay. The location is literally 5 miles to the entrance to Bryce Canyon, so that was a super plus. There is an on-site restaurant and grocery store, which came in handy. I would recommend staying at this property if your going to be in this area.
Our room was dirty. The floor, the housekeeping had even left a dirty cleaning towel on the vanity! You are basically hostage to the steak house and diner. If they are busy you are in trouble. We called for a call out order, no one answered the call. Finally called front desk, they told us they must be busy we would have to go over to the restaurant and order for a "call out order". So reluctantly we went over as we got there, there was a sign saying no call out orders..what?? Why didn't the front desk just tell us that? So we asked if there was a wait list to get in..yes..how long? 50 mins. We close in an hour???? So very disappointed in our trip!
The hotel staff were excellent. The rooms were clean and spacious! The server at the restaurant was attentive, friendly and efficient! Very convenient location to visit Bryce Canyon. The beds were very comfortable and it was nice to have a fridge in the room. My son really enjoyed the indoor swimming pool!
A lot of the staff and guests didn't wear masks and didn't follow Covid 19 guidelines. It is a good hotel but it seemed that the management didn't adopt very well to the new requirements. The takeout food didn't compare to what you get while dining in and wasn't worth the money.
Overall for the location and expense it was a decent stay. However that does not mean there is not room for improvement. The rooms need to be cleaner, especially with covid still in our midst we have to be able to spend our money confidently and know that once you end your day you will have a clean room to retire to. When I say clean, I mean not left over trash from the previous guest. Clean carpets and towels that do not have bugs in them when you want to wash your face. Just those 3 small things could've gotten us to make our review just a little better.
I love this hotel! We went during Christmas time and everything was so well decorated. The rooms are very comfortable and spacious. This is my 3rd time staying here and I'm always so happy with my stay. Breakfast was also really good :)
Came down to see Bryce Canyon. Love the location of this hotel. The room was good. Kids loved the swimming pool, We were there a lot!! Value for what we got was excellent! We will definitely be coming back.
I don't think I've stayed at a Best Western before so I was pleasantly surprised with our experience at Ruby's Inn. It could be just this location and the quaintness of the area but we loved how spacious, clean, and quiet our room was. The location to Bryce Canyon cannot be beat but really, we were there to go to Grand Staircase Esacalante, which was still a two hour drive. Driving down scenic highway 12, you begin to realize what a great location Ruby's Inn is to lots of little hikes. We would definitely stay here again when we visit the area. The best part was that the hotel is dog friendly and has an affordable fee for pets.
A great base for a family trip to Bryce. Rooms are comfortable (although that heating can get HOT at night -- we were sweating!) Onsite restaurants were nothing special but also perfectly edible, and good solid food after a day of canyon hiking. You're pretty much a captive audience, so they don't stress quality, but they get the basics right. The staff are fairly COVID safe. Some guests are not. It was easy enough to avoid them.
We had an awesome experience at Ruby's Inn. The hotel was clean and well maintained. We enjoyed the swimming pool with our grandson. The staff was exceptional. We really enjoyed eating at the restaurant for breakfast. Our experience at their hamburger place was also very good. The staff made it great.
Ruby's Inn is right at the entrance of the park and it was a great place to stay. Free breakfast was a hit for the family. Best hot cocoa. I would stay here again and would highly recommend this hotel.
Jacuzzi filters seemed to not have been cleaned for months. When turned on, small pieces of residue came out (skin like trash). I don't recommend staying in the suite with the jacuzzi, specially during Covid.
Good breakfast of eggs, bacon, 2 toast, orange juice. Friendly staff. Rooms are getting a bit old and mattress is old, heater/AC is loud, but a nice stay and recommended. Good central location to the park, gas station across the street, minimart part of the hotel.
My partner and I planned a stay here halfway through our December national parks road trip. The value was excellent and we were pleasantly surprised by how cute the hotel was! The lobby was decorated for the holidays, the front desk staff were a joy, and most importantly, they had a laundry room with soap where we could wash our camping clothes. We ordered ribs for dinner from the restaurant, and while they weren't 5-star restaurant ribs, they were fall-off-the-bone delicious! They also had a market with plenty of grocery options and souvenirs. The entire street was Western themed and we saw advertisements for a rodeo across the street in the summer months! I think it would be a hub of activity during the March-October seasons and we would 100% stay here again.
We decide to go on a road trip and show my friend from Peru some of Utah beautiful National Parks and lodging We spend most of the day at Bryce Canyon. It was amazing with the snow on the rock. It was nice to come back to a comfortable/warm room. The room was very spacious and the bed was perfect. We had dinner and breakfast in the restaurant . The food was delicious and priced fair, The service was excellent. The location of Ruby's next to the park made it convenient for us. It is where , i will stay again on a later trip
Went online 2 days prior to booking and when I forgot my wallet and returned to a very surprise as the clerk held my place no getting back inline as I arrived later about 530 PM. The room was spacious large two queen bed and had everything for a night the bed was outstanding. Everything modern and unkept in room 7250 only 2 floors for most off building with main building housing huge pool and 8 adult jacuzzi is 3 floors high. Very large weight room for the 350 room rubiesBW inn. The gas in town competitive with gas in nearby tropic at 2.39 during my time. All staff courteous and engaging simple breakfast is included traditional bacon eggs cut potatoes but big surprise a large glass of juice your choice. I left a big tip for a free meal. Now jacuzzi pool gym in main building self managed and closed at ten pm but worth the time No real dressing room a minus but shower sink and toilet all in same area. I did not see an elevator in out 2 story buildings and there are at least 3 out buildings the longest facing road into Bryce Canyon like a five minute drive to entrance gate. The juice was great but I did like the sausage in the broken spur lodge at Torrey town better. Rubies inn lacks nothing although toilet seats are low less ADA it's a great place to revisit again and again. Note across the street cowboy town is all closed during non dummer time bummer have a great time and enjoy Bryce before sunrise as I did no crowds and great photo ops
Very close to Bryce Canyon (minutes). Nice hotel, clean room, free breakfast, wifi. Even have indoor swimming pool and spa. Price was very reasonable during the off-season. Will stay again and highly recommended
Great location for Bryce Canyon national park, this hotel has everything you need and somethings you don't! All in all absolutely great experience. We were reluctant traveling during Covid but this hotel did really well taking its guests and employee safety seriously!
Our main reason for selecting BW Ruby's In was its proximity to the Bryce Canyon Nat'l Park entrance. We were not aware that it had a huge gift shop and were surprised by the selection of the souvenir items.
Firstly..We booked a spa room on Bestwestern.com and notated in the special request box we were traveling with two dogs. At no time were we notified that the spa room is not pet friendly nor does it specify this on the hotels website. We were told that we could be accommodated in a regular pet friendly room and would be given half off the rate for the second night of our stay. We were frustrated but had no other option so we stayed. Secondly, we reserved our room with a different CC than the one we payed with at check in. The next day of our stay, we checked our accounts and both cards were charged. One for $314 which was the original cost of the spa room that we didn't stay in and the other $222, the price of the regular room that we did stay in and included the promised discount. We spoke with Irini, the evening shift supervisor who stated she “had heard about us.” We are a same sex couple. She was not only completely dismissive of our problem, she was also extremely unprofessional, had a very snippy attitude towards us and offered no resolution. She told us that they released the charge for $314 so I would need to deal with my bank regarding the charge. Because the charge for $222 was no longer on the second card, she then had us swipe that card again but when we asked for a receipt, she refused to give us one stating that it was impossible to provide one until check out. I was completely taken aback by her behavior especially as a supervisor, I asked if she was mistreating us because we are a same sex couple, She told me not to “play that card”, got completely defensive and turned her back on us. She did not offer any empathy or resolution for our issues or concerns. At this point, we felt unsafe to stay the second night and decided to leave. When we returned our key cards to the front desk, our receipt showed a charge for the full rate for both nights. $289! I called the Best Western corporate office to report this, the problem resolution agent I spoke with called the shift supervisor Irini who blatantly lied about ever offering a discount for the second night. The agent said she would write up a ticket to escalate the issue to the upper management of the hotel. I am waiting to hear back from them. Overall, this experience completely ruined what should have been an amazing trip to Bryce Canyon. I would never recommend this hotel to anyone. Unfortunately, they have a monopoly on the hotels in this area so I would recommend staying in the town of Tropic just a short drive away. Also, there is no enforcement of the mask mandate as we saw people loitering in the lobby and the housekeeping staff not wearing masks while cleaning the rooms.
Excelente lugar, lo mejor de todo es la historia que hay detrás ya que los dueños son fundadores y personas que aman el lugar. La atención de los trabajadores es excepcional se ve que aman lo que hacen. I recommend this place a lot because you feel like home when you see how everyone love to take care of you and help. The owner loves Bryce Canyon and is more than hotel it's a concept.
The overall stay was very satisfying! The hot tub was a bonus during a snowy day. The front desk staff was very helpful, especially Patty. I would definitely stay again. The breakfast to-go burritos were perfect for our early morning sunrise visit to Bryce.
Only good thing I can say is when we left after one terrible night, they did not charge us for our previously scheduled second night. The hotel was very full, and the staff was totally overwhelmed. Our room was filthy. The restaurant could not accommodate our request for take-out--like they would only serve us if we sat a table in their crowded restaurant full of strangers not wearing masks. During a huge Covid surge! We have traveled across the country and gotten take-out everywhere. Even the restaurant manager, who explained to me that he couldn't allow me to order take-out, approached me way closer than 6-feet with his mask under his nose! This place is disgusting and dangerous and way outdated. I will say that it is very cheap, so you get what you pay for....
This was a basic and clean place to stay. You don't find luxurious hotels in these parts. This hotel was clean and included a seated breakfast daily. It is always difficult picking a place to stay when on the road. This place provided value, a clean place to sleep, and the best included breakfast I've ever seen. The staff was very nice and I would return.
This place is a fantastic value! Our room was super spacious and clean. The price was unbelievable for how nice this place is. We were pleasantly surprised by the generous hot breakfast provided with our stay especially considering COVID. It's a big plus that it is so close to Bryce Canyon.
I am very satisfied with my recent stay with best western hotel chain in many National parks, this one is no exception The room is spacious, clean and well stocked with necessities I am specifically happy about the hot breakfast they offer during COVID-19
Could not be closer to Bryce, and the hotel has a very fun gift shop, restaurant, and history behind it. Take some time to walk their halls look at the pictures and read about the history of the inn. Great stay!
I love this hotel. People are friendly. Room is clean and I have got everythIng I need! Also, they offer free breakfast. I checked in at 2 hotels (not best western), on the site says free breakfast, but no breakfast due to covid! Best Western gives free breakfast :)
The hotel was a maxing. The decor in the lobby was nice. We loved the indoor pool. Literally we were 5 minutes from Bryce Canyon. The general store had everything you could think of. The staff was excellent.
Ruby's is not only before the Entrance to Bryce Canyon, but it has a fantastic check in/out area, wonderful gift shop and small convenience store. The cost to stay here was 100% better than the place we picked at the Grand Canyon. I had chosen a lake view, but the lake is dried up. But still it was great to look out over that and to the top of trees than out to another set of rooms.
Poor review for lack of concern for guestsds, staff and public health. If you want Covid protocols, stay elsewhere. Ruby's is not following the Best Western Covid protocols as advertised. I witnessed 3 housekeeping staff in a small circle chatting unmasked and then entering and leaving rooms unmasked and gloveless; reception staff unmasked and shoulder to shoulder; many guests unmasked and not maintaining distance; establishment not encouraging mask wearing by guests; Restaurant staff unable to keep masks up over nose; guests seated 1 foot apart in restaurant; laundry staff unmasked; store staff unmasked, and more all during a Covid outbreak in the nearest town, and thousands of travelers daily coming and going from and to who knows where . The location is very convenient to Bryce NP but I would stay farther away if returning. The room I was in was ok-a little used and noisy but warmer than camping.
I had booked the room a month in advance. The location was perfect, right outside the park. Very well maintained buildings and a rustic,western themed hotel. Great staff and lots of shops plus a grocery store made it very conviene
Fantastic hotel at the heart of Bryce. Excellent service and food was great. Covid precautions in place and really did not affect overall stay. Highly recommend we loved our stay and was just the refreshing experience needed
My brother and I stayed at Ruby's in the 2-story hotel section. The rooms were good, large enough for 2 queen beds, small fridge and microwave too. it is only a few minutes from the entrance to Bryce. The only negative was that the FREE breakfast was very limited. Last year, you could partake of a breakfast buffet. This time, there was a fixed menu of eggs, hash browns and bacon. If you wanted anything else, there was a charge of $5-10. Not a big deal but disappointing that they didn't give you any options without additional charges.
I would definitely stay at Best Western plus Ruby's Inn again the next time I go to Bryce Canyon. The room, hot tub and restaurant were all excellent. We also liked the fitness center and the large gift and grocery store, as well as the fridge and microwave in the room.
My wife and I were on a one-night getaway to Bryce Canyon. Ruby's inn made it easy and great. We did not spend much time in the Inn but they were there when we needed them!! First class! And the breakfast was made outstanding by the kindness and friendliness of the waitress. She was great!!
Roomy, comfortable and very close to the entrance to Bryce Canyon NP, I greatly enjoyed my stay at Best Western Plus Ruby's Inn. The room was very spacious and the mini fridge and microwave were convenient.
Great location to the park. The food was good and the staff was friendly . Lots of interesting pictures and information on its history. The gift shop had everything thing that you could imagine from gifts to camping supplies. Thank you for a wonderful stay!
We stayed at this hotel we were on vacation of the 8 days 6 of the 8 days we stayed at a Best Western. If you are from a state with plentiful Lakes, do not pay for the Lake View, the view isn't worth the extra money. We were disappointed in this location, we were not happy with the front office staff upon check in and we were not happy with the shower/bath combo in our room.
Was pleasantly surprised with the cleanliness, coziness and quality of the Inn's room, and overall amenities. Staff was super friendly and interactions were effortless and quick. Highly recommend as the place to stay when visiting Bryce canyon as its only a 9 min drive from the Inn. The complimentary breakfast included in my booking was a lovely touch, and the breakfast burritos were simple and delicious. Really great value for your money.
I've been to Ruby's in the past and liked it. At two miles from the park you can't get a better location. Everything was fine except for the rooms heater, it was so loud it kept me awake, turning it off and the room got cold fast, back on, every few minutes it would run and wake me up again. On the upside, the restaurant was open and was good. Breakfast was good too.
We shared a 3 bed suite with 1 bath, so really appreciated the sink outside the bathroom. The shower was a little old/tricky but the water pressure and temp was great! The restaurant was super busy in the evening but the service was still good as we were given an approx. wait time, then they texted us when our table was ready. That gave us a while to browse in the gift shop. Their Covid restricted breakfast couldn't have been better - a plate full of hot breakfast food at no charge! Prices are fairly high in the area and with the free breakfast, this became a very economical stay.
Ruby's was our first stop on our hiking adventure and did not disappoint. It's quite the efficient operation from check in, to amenities, to farewell. We dined our first night in house after our long journey, arriving by plane then gorgeous easy drive from St George via Zion National Park. The whole outfit is very Covidly conscience and mask friendly. The restaurant on site served delicious choices and allowed a side salad from the buffet- fresh and plentiful. The attached grocery store and gift shop carries everything under the sun. Our room in the Elk Lodge building was clean and beds were comfortable. A small refrigerator was perfect for chilling my wine and leftovers. As a swimmer I really enjoyed the pool though it got a bit crowded with kiddies after the long hiking day so I finished my laps quickly. Ruby's offers anything a vacationing family might need and is just a short ride to Bryce Canyon. I highly recommend this super convenient well thought out hotel for a visit to Bryce.
You can't really get closer to Bryce Canyon than staying at the hotel. WE were in the Best Western Ruby's Inn. There was a long line for check-in, which seemed to take forever. Once we [passed that, our room was nice and we enjoyed the stay. The breakfast could be eaten in the main dining room or a to go bag was another option, which we took with us.
First the bad news. The meal voucher you get when you stay is for a free breakfast. I ate at about 6:45 AM. I estimate the meal was made about 5:30 that morning. Hey--it was free; what do you expect? Aside from that, I loved this stay. I had a downstairs room so I was able to park in front of my door. There are no elevators that I saw so if you get an upstairs room...you'll have to lug your stuff. Not optimal. The bed was comfortable with plenty of pillows and a warm blanket. The furnishings were a bit dated but not offensive by any stretch. The hotel is not one contiguous building; there are multiple "units" such as "elk", "deer", "antelope". Each unit has 2 floors and about 40 rooms each. Check in was quick with 4 clerks available. I had an issue with the door pass key card. They sent a tech in about 2 minutes. The proximity to Bryce Canyon is no joke. You can be there on a bicycle in about 5 minutes. I was there one night and I made 4 trips into the National Park. One was for star gazing. I was to a location to see galaxies within 10 minutes of leaving my room. I thoroughly enjoyed my stay. The only reason I didn't give it a full 5 star review was because of the quality of food at the restaurant and the dated interiors. Very minor concerns.
No frills place to stay to visit Bryce. The room was large enough, comfortable and quiet. We enjoyed the gift shop and the restaurant. Kudos to this hotel for providing a hot breakfast (egg and bacon burrito) and coffee. Many other hotels we visited used Covid as an excuse to toss a granola bar our way so this was much appreciated. Breakfast was available in the restaurant or to go.
The hotel was very clean and free breakfast was great. It was sit down breakfast I enjoy that there was grocery store on site. The restaurant menu had great variety of American food options. It gets really busy during busy time try to go during off season.
Room smells like dust and simple green cleaner. Room was full of flies, there was a dirty washcloth hanging over the shower rod, dirty hand towel hanging by the sink, hairs on the faucet, hairs on the nightstand and desk. There was a pill on the floor in plain sight next to the nightstand. Just gross. Please CLEAN the rooms between guests!
Used mask found on the floor of my room Stayed on bed for less than 30 min, i got red and itchy skin stain could be found on comforter very strong sanitizer odor (maybe to pretend that they have done a great job on cleaning)
Great hotel close to Bryce. The hotel was clean and conveniently located. Breakfast was good, though limited due to Covid. Pool was fun and kids had a great time after a long day of hiking. Would recommend this hotel and stay again.
This was by far the nicest place we stayed on our 8-day trip to Utah/Arizona. Breakfast was wonderful.The location couldn't have been better. Surprisingly, the prices in the gift shop were very reasonable.
Chose Ruby's on recommendation from friend and couldn't have been happier. Is Ruby's a new shiny hotel with amenities you don't need? No, it's a clean comfortable place to stay within 3 miles of the gate of Bryce Canyon and a friendly attentive staff. It's also close enough to other Southern Utah attractions like Red Canyon, Kodachrome Basin and Escalante Staircase NM, we even made a daytrip to Capitol Reef. Special shootout to Monica at the restaurant that was very helpful and courteous.
Not all that glitters is gold, so they say. We booked a room at this hotel as it seemed very nice in pictures and was the closest one to Bryce Canyon. However, there's nothing that could make me stay here again. Here's why: 1. As we stepped in the lobby to check in, so many people were crowding over and no one among the staff did anything to control and maintain the required 6ft distancing. 2. The front desk clerk was not even wearing a mask! 3. The room didn't look like it was even cleaned thoroughly. We brought our own sanitizing wipes and found dirt everywhere. 4. The beds were not only old and soggy, the bed cover had yellow spots! 5. WiFi only worked early in the mornings. You can forget about using it at night. Overall, the buildings are very old and need serious updating. Its management obviously is too greedy; they just make the exteriors look nice as a bait. They, too, have monopolized everything in that area - a souvenir shop, grocery store, and diner. All impressive ONLY from the outside.
We booked this hotel because it was right next to the entrance to Bryce Canyon. Overall the decor was nice and the rooms seemed clean. However, the restaurant service was horrible. They have two options: - hot breakfast from a fixed menu in the restaurant - cold breakfast in the form of a grab-n-go bag On the first day I opted for a hot-breakfast: big mistake My server couldn't be bothered to wear a mask properly. He kept taking it off and for the vast majority of the time it wasn't even covering his nose. The fixed menu was not vegetarian friendly as it contained bacon and eggs. When I asked for a replacement of equal cost, our server literally just rolled his eyes at me and said no. So I settled for eating toast and reheated frozen hash browns. The next day I chose to stay away from the restaurant and opted for the grab-n-go. It was of acceptable quality and consisted of a granola bar, small yogurt cup, 1 piece of fruit, small muffin-cake, and a drink. If you don't care about the restaurant and/or breakfast this place is decent for it's location and room quality. Otherwise, look somewhere else.
Ruby Inn is a mini city into itself. The rooms are a little older but nice for a quick overnight. Free cooked egg breakfast in the attached restaurant. Also attached is the country store full of anything you could possibly want from essentials to souvenirs. Everyone encountered was friendly.
We had to scramble and find a place for our 10 year Anniversary. Scotland was canceled as well as Vermont so Utah it is! Our first night was Ruby's Inn at the Elk building. My first impression was that this place is so huge. However, everything was seamless from the check in, breakfast, location, and everything at our fingertips. I was so impressed that the hotel asked if I wanted to donate a dollar to the National Park. This is a wonderful idea and I wish all hotels around our beautiful National Parks would follow suit. Ruby's Inn was 3 miles from the park entrance and we had a very comfortable stay.
The Best Western Plus Rubys has to be one of the worst hotels in the franchise. Very run down and dirty. Best Western is the only hotel chain in Bryce City and the lack of competition shows. We have stayed in over 25 differt hotels in 2020 and this was the worse one by far.
The only thing this hotel has going for it is the location hence the 2 star rating. I get that there are limited choices in this area but seeing we paid $180 a night I would expect a little better. We went straight to the restaurant when we arrived because we had a long 6.5 hr drive from the Grand Canyon. At the restaurant a number of staff and guests were not wearing masks properly if at all. We especially watched a male server constantly pulling his mask down so that his nose was exposed. Unacceptable. The salad and soup bar was open and guests were allowed to serve themselves. How is that Covid safe? The tables were not spaced far enough apart especially when you sit in the room to the left of the host station. Our room's rug smelled so bad we had to leave the window open to air it out. I sprayed it with Lysol multiple times with no luck of making it smell better. It's gross it needs to be steam cleaned or taken out. The shower insert didn't fit correctly so each time we stood in the tub to shower it creaked and moaned. Ah the shower another horrible experience. Either the water is scalding hot or ice cold. The public hottub and pool was filled with children the night we arrived (Saturday 9/29) the water was cloudy and gross. How any parent could let their children go in that water is beyond my comprehension but especially during a pandemic. I didn't realize there was a lodge inside Bryce Canyon. And get this, it was less per night than what we paid at Ruby's. Ugh next time that is where we stay. Please do yourself a favor and find alternate accommodations because this place is just banking on the fact that they're pretty much the only place in town and they fell very short during these crazy pandemic times.
I wasn't expecting much when I made the booking. I had stayed here many years ago and was not impressed. The biggest difference was the service. The front desk service was very fast and friendly and the breakfast service was even better. The room was large with many tv channel options. The bed was softer than I like, but I believe many would prefer it to the firm mattress I like. The price was absolutely unbeatable for being this close to the park.
Just got back from 2 nights here and my kids decided this was a (Worst Western minus). The room was drab and dirty. I recognize its an older property but renovations can occur. The breakfast was good but that is where it stopped. I added some bathroom pictures below...that was just the start of the lack of care in this place. The shower would change temperature during so one second would be freezing and next scalding.
Hotel was very clean and sanitized and a beautiful view of the lake. Located within a couple of miles of Bryce Canyon National Park. The restaurant was very good for both breakfast and dinners. Only issue was the hot water in the shower was not consistent and would go cold.
This is a huge resort within minutes of Bryce Canyon so it's totally understandable why so many people stay here. I was impressed with the large store for gift items along w/the grocery store that had pretty much everything you need, plus a post office. Our room was older but had comfortable beds and when the tv remote stopped working someone came right away to fix the problem, so that was nice. I was not impressed with the restaurant, it was always full of people, no social distancing, and people were using the same utensils over and over at the salad bar. We were not comfortable eating inside the restaurant so got dinner to go and it was pricey but good. We also did not feel comfortable eating breakfast at the restaurant so got the hot items to go which included a delicious breakfast burrito. There are shops right across the street and basically everything you need within walking distance. I kept an eye on the room price after I booked it and l was happy to see that it went down over 50% so I was able to cancel and rebook for a lot cheaper and felt the price I paid was fair, the original price would have been too high. Most of the staff and guests I saw were wearing masks (except inside the restaurant,) and there was hand sanitizer everywhere.
On the plus side, once inside of our room, it was quiet, clean, and comfortable. But that phrase "once inside" should give you a few clues about our experience. First, our room key was miskeyed, and would not allow access to the room. When we brought the nonfunctioning keys to the front desk, they were rekeyed and we were informed that someone from maintenance would come by to look into the problem. Nobody from maintenance ever showed up. Also, our door would only open with a hearty (you had better be strong AND willing to use that strength) shove, and it would only close by being slammed. Finally, this is one of those places where the shower goes hot/cold/hot/cold depending upon whether or not someone nearby has the audacity to flush a toilet or use a shower in another room. Also well worth noting in 2020, signage on the doors of the entrance to the hotel area clearly state that masks are NOT REQUIRED to enter this property, although they are encouraged. By not requiring them, the message sent is that COVID safety matters little to the people running the place; and this is evident in the relatively low percentage of people walking in/out of the place (which is very, very busy) who were engaging in proper safety.
We were very happy with our large room with two queen beds, which were comfortable. Check-in was easy with a very nice gal who gave us restaurant recommendations after we asked. Took us just minutes in a car to get to Bryce Canyon from here.
Just not good. Bathroom is hurting, grout is missing in about 40% of the bathroom. This hotel is so tired and hasn't seen any upgrades in a very long time. Staff were wearing masks, but not enforcing any policy for guests. The general store was at best 50/50 for people wearing masks. I would recommend staying anywhere else. But theres not much to choose from. This place was terrible and sleep quality was really bad.
This Facility does NOT make sure rooms are safe for guests! I saw 3 different cleaning women not wearing masks or gloves when "cleaning" the rooms. The Best Western and Ruby's web sites specifically state that PPE precautions are in place. They ABSOLUTELY ARE NOT! And the attached restaurant and general store also do NOT. I'm disgusted, and angry at this misrepresentation. No PPE procedures are being adhered to except at the front desk. The only safe spot is outside. And many guests walking in public space un-masked as well. No one said a thing.
We arrived and noticed how big the lodge was, checking in was very easy and we were happy to see our hotel room was pretty big. I was amazed how this hotel had everything you ever needed from a post office to grocery store. You can come empty handed and get everything you need here for your hike. The hotel was under a mile to the Park which you could also drive your car into to get to your hike without the shuttle. A hot breakfast was included in our rate and worked great before our hike. The entire staff at this hotel was very friendly and helpful. There was not a lot of hotels in this town so this is a must hotel when staying here.
Was a pleasant experience since we had not traveled in a while . Very friendly personel probably would have been a better experience if it had not been during covid 19. Food was good was unable to enjoy a breakfast due to time constraints.
I initially got a room that had entrance from the outside. As I arrived, the room key would not work. I called the front desk and they said it is because I kept them by my phone and car keys. Really? I never had that happened before. I had to go back, get another set of keys and as I got to my room ... SURPRISE! The room was not cleaned after the last guests, beds were not done, they looked like someone just woke up, empty water bottle by the TV etc. Ugh...not a great beginning of our stay especially during COVID! I called back the front desk very upset, the lady apologized and said she would give me another room in the main building. So I went back the second time, the lady was on the phone and the guy there took care of this, which means he just gave me another room with oh even apologizing. I was so disappointed. The room was inside a back main building as they call it, that required the room key to get inside. The whole time I was nervous that my key would not work due to the close proximity of my phone. The room was clean this time, it was next to the swimming pool, which had a lot of people in the area, not wearing masks, in spite of the pandemic. The toilet was so close to the front wall, that a bigger person would not fit comfortably. The hotel has also a restaurant and big gift shop, it is central and you cannot miss it if you drive by. Kinda disappointed, especially in such a popular place, just 5 - 10 minutes away from the canyon.
This location is convenient to Bryce NP. Room and bathroom were clean. You get breakfast that can either be eaten in their dining room or can do grab and go. (Not serving buffet at this time.) We sat down and had eggs, bacon, hash brown and toast. Good way to start the day. I liked that we could park right outside room. The family suite was very convenient for us as we traveled with 2 adult children so the separate BR was great. The only downside is older place. Rooms are dark and you can hear when others get up at night. 1st night I didn't realize the pillows are folded and tucked to make a square and was horribly uncomfortable. Ended up with sore neck. When I discovered shaking it out it worked fine. Is this done so we don't see the lumpy pillow? Seems unnecessary. Overall this was a good stay. Thank you for making the effort to serve breakfast during covid.
We stayed at Ruby's Inn, checked out this morning and tonight noticed a $250 charge. I called the front desk and was told the housekeeper said the room smelled like smoke. I don't smoke, My husband does smoke but never inside. I have requested charges removed. I also requested they pull the security camera as proof of when and where my husband smoked. Which outside in the parking lot and also to the side of the building. The manager said there is nothing she can do, we will need to talk to accounting. My husband is a Diamond Select Best Western member and never had this happen. I read other reviews and it seems like this happens quite frequently! The rooms are very old and smelly. In need of some TLC and not just caulking around the toilet and tub. We had 2 rooms 7501 and 7502 joining rooms...pretty funny they say one had smoke smell. Hopefully the accounting department calls us tomorrow removing the charges.
Riding at Bryce Canyon has been on the bucket list for sometime and it was everything and more thanks to Ruby's. Excellent trail horses, expert guide (Kevin) and super friendly service. Hope to come again and bring family and friends. Would recommend to everyone.
The location of this hotel was amazing. A short five minute or less drive to the entrance of Bryce Canyon National Park. Actually, this hotel and the other Best Western are the closest hotels to the park by a long shot. The hotel has several buildings where rooms are located. Rooms were clean and comfortable and there is a separate building for laundry. The hotel has a store that has groceries, souvenirs and such. Also, a restaurant located on the premises! Will definitely return.
Great location - 10 mins to Bryce National Park, 10 mins to other adjacent towns if you want to grab food or coffee. Very friendly staff, super clean rooms. Tons of activities available at reasonable prices.
Met all of my expectations. Friendly staffers, especially Danette at the kiosk to purchase National Park passes. Clean rooms, comfortable beds, plenty of towels and hot water, ample free parking, great proximity to Bryce Canyon National Park and the shuttle stops right there to pick you up! Pet friendly, a giant plus for me, as of this writing a $30/night fee covers two domestic animals. Really, don't try to sneak the critters in, just man up, pay the fee and rest easy. This property has so much to offer. Ti-pis, cabins, rv campsites, check out the hot springs, two swimming pools, free breakfast and the lake behind the property (great for walking your dogs!), Bryce Canyon only two miles down the road. Numerous restaurants within walking distance. Great sky viewing at night. Predictably this is a touristy area, but if that's not your thing, just stroll by the "jail", and other little shopping spots. High praise for Ruby's Inn Gift Shop, with an impressive selection of region-related books and postcards. I'd hoped to buy one piece of jewelry as a souvenir but prices too high so I spent 5x as much as I'd planned to spend on books instead, le sigh, but no regrets. Enjoyed every minute of my stay here (except for the two lead-footed women in the room above me) but life isn't perfect ... Microwave, coffee maker, refrigerator, two queen-size beds, large room, clean, great access to dog walking areas. Recommended!
Stayed here at the last minute. The staff at the property was very friendly and professional. This includes the staff at their restaurant and general store. The room was clean, had everything needed and very comfortable. With Bryce Canyon NPS entrance just down the road, you can rent bicycles, go horseback riding or use the park shuttle, all located across the street from the hotel. They also have a laundromat, swimming pool and post office on property. Nothing over the top. Just a comfortable, friendly place to relax and stay at with a lot of conveniences on property. I would stay here again in the future and recommend it to anyone traveling in the area.
The facility is very clean and dog friendly for reasonable price. Everything you need is on site, grocery store, laundry facility camping supplies. The bad, Ruby's has a monopoly on the restaurants, Ebineezer, Ruby's cowboy Restuarant, Ruby's burger and Subway. All owned by Ruby's partners. The food is the worst, halibut tacos was frozen fish fillet, subway poor food quality, lettuce on the cusp of going bad. They know they have a lock on the food and the quality shows that. No matter which restaurant we are went to the quality was terrible! Shame on Ruby's for locking out competition that may force them to provide better food!
Stayed two nights here during the week. It was very busy in mid august. Overall the lobby and entrance was very nice and clean. Indoor pool was nice but filled with too many children and spotted bloody bandages. So we went to the outdoor one, and that was much nicer. Less crowded. The hot tub was hot , just the right temperature. The complimentary take out breakfast was not bad. Hot was a breakfast burrito. Coffee was only a 4-6 oz cup however. Too small. On the last day we tried to wait to be seated but we weren't greeted for 10 minutes so we left . The room was clean. However the walls were so thin, i did not sleep well. The ac unit was so loud. I couldnt even open my window at night because people were coming and going 24-7 . The beeping of Cars constantly being locked and unlocked . The shower was creaking, and i felt like it could collapse at any second. The first impression was great . But the rooms need an upgrade. I enjoyed my stay, but i didnt sleep well either night. Good thing bryce Canyon national park is open 24/7 , recommend watching the sunrise and taking a night constellation guide at the park.
This place feels very "down home" but with a very professional staff. The check in/out process was very easy. The lobby area and hallways are decorated with interesting art and stories. The restaurant serves the best coconut shrimp I've ever had and I've had it all over the world! The ribs were also amazing! We appreciated the breakfast boxes handed to us as we left to visit Bryce. We ate them at the southern end of the park - Yovimpa Point - and watched 10 bucks walk past. There was plenty of good food for breakfast. Our room was comfy and clean. It was nice to have a sink right in the bathroom and another outside the bathroom. The fridge worked great and so did the freezer. There was an ice machine nearby. The inn has a laundry room and although we didn't use it I will remember it's there. There were signs that masks were suggested but it would have been nice to see more people actually wearing masks. A few clerks in the grocery store didn't wear masks either which was kind of strange. With so many people coming in from all over the world, wearing masks is such a simple thing to do to protect yourself and others. We will definitely return and stay at Ruby's Inn!
We loved this hotel! It was a ton of fun and everything was lovely. My only complaint was that we got a standard queen room and it turns out the "standard" rooms only have full sized beds. If you want a full size queen, you have to get a "deluxe" room.
We traveled to see the Bryce Canyon Wranglers at Ebenezers Barn. We stayed and Ruby's Inn and had a great time. The staff were all very friendly and helpful. It got cold the night we stayed and we needed extra blankets. Guest services was very quick and nice and brought them to our room. The atmosphere is beautiful. The only reason I gave 4 stars is because our room was very outdated and even though I know it had been cleaned it just felt old and dirty. A little paint and new carpet would be great but understand it's hard to get to everything especially with such a big property. Otherwise our trip was fantastic!
If you are willing to travel a bit further towards Escalate, you can get equivalent or better rooms for half the price. The area around Ruby's Inn is full of activities, but all very expensive. Again, cheaper prices in the small towns further down highway 12 (Tropic, Cannonville and Henrieville).
W stayed here for one night. The property has several buildings, a gift shop, nice lobby and an indoor pool. Our rooms were clean and comfortable with a view of the small lake. Check in was quick and easy. There seemed to be a fair amount of people staying at the hotel, but it was quiet. We didn't hear noise outside except later in the evening. We checked to see what the racket was--Fireworks!! They went on for a while and were spectacular. We never found out why there were fireworks, but we enjoyed it after a full day at Bryce Canyon National Park. The park is more than spectacular and great for families. This hotel is just about three miles from the entrance to the park. We had thought about splurging and staying at the lodge in the park, but this hotel was so close, no need to spend the extra $200.
booked the old building just cause the pool was closer but should of got the newer one the rooms might of been cleaned. The floor wasn't cleaned walked around and feet turned black from the carpet and there was trash and old socks hiding under the bed skirts and in the seat. Then worse of all found toe nail clips on the floor showing me it was not vacuumed at all. Great location but bad place to stay.
I came here for a weekend with my grandparents. We had rooms right next to each other. My room was ready, however the lady who checked us in said that a “inspector” who checks to make sure cleaning protocols have been followed due to Covid-19 hasn't inspected your room. However it is ready. At 4pm my grandparents room still was not ready. We waited in my room, where the room has a funny smell like smoke, and things don't seem as orderly as they should be. The phone is also dusty, which I probably wouldn't have noticed if we weren't told to call and check in with the front desk about the other room. We are on the second level. There are no ice machines on the second level. Thankfully we didn't spend too much time in our rooms. However a bit disappointed at the lack of detail. The free breakfast was nothing fancy. The bacon was awful. The Cowboys Buffet Steak Room was okay. The first night we ate dinner there, my grandmother wanted a loaded baked potato. The cheese on it was hard and it was cold. There is a salad bar where you are expected to wear gloves when you serve yourself. While the hotel and restaurant wasn't great, the rodeo and the show at Ebenezer's Barn and Grill was amazing! Friendly staff, great music and so cool to see the brave souls on the bucking broncs, cows, and the horses!
No masks required. People not observing physical distancing. Horrible food - 2 salads with grilled chicken - salad was out of a bag and chicken strips were soggy and clearly previously frozen; dressing was gross. We paid $32 and threw it away in our room.
Friendly people, clean room, huge store that has everything from clothing to groceries plus. Dining room available with varied menu. Ruby's also handles nearby campgrounds and various recreational activities (tour desk). This place is right outside Bryce Canyon entrance and very convenient!
Decided last minute to stay over night at Bryce Canyon. The room was clean and roomy. The mini fridge did not have a freezer, but we did not need one for the night we stayed. Close to everything, shopping, hiking, dining, entertainment, you name it. Loved the check out option via email.
Everything covid 19 precautions for employees made this a safe place to stay. Super early check in was appreciated, restaurant had great food at fair price. Perfect location to drive to park, no real need for shuttle although it is available. Awesome general store for snack and souvenirs.
We stayed in the Antelope building. The room was fairly ordinary, a typical Best Western room. It had some historic pictures on the walls which gave it a western charm. We were glad to be in this building rather than the main building to be away from the noise of the pool area. The inn earned its plus status because it is like a village by itself. It has a gas station, post office, fast food diner, restaurant, gift shop, Wild West photos place, and an art shop. Across the street is more. They have a large rock store, gift shop, and ice cream store. Our room was comfortable and the maid was attentive. Our only complaint about the room was the water temperature in the shower, which was hard to regulate.
Their Lost and Found policy is ridiculous. They have only one person with access to lost items, and that person is not available weekends, evenings, etc. We left an item upon departure, discovered it 2 hours later, phoned the hotel, and were giving a number to call, along with an explanation that this individual would not be at the property for 2-3 days. No one else had access to the lost and found, which we cannot understand. This soured what had been a pleasant experience. The attitude of the personnel was not understand or helpful.
I've stayed here before, as part of a group, and think that this is a decent hotel for all, but mostly for families. Several different buildings make up the complex, but it is probably best to get a room in the main lodge, itself. The facilities are here, like the indoor pool, exercise alcove, sit down restaurant and mercantile. There's also a quick service burger, pizza, and fries place across the parking that might work for those not wanting a full meal or waitstaff service. My room faced west, overlooking the parking and the maintenance area. But it did capture the sunset. I had a fridge, microwave, and coffee maker. What I didn't like was that housekeeping was on request only; though they were very prompt when called. They also offered free bottled water on the in-room guest services directory, but I had to go through management to get it (it was Wal Mart brand so I suspect they gave me their own personal bottle). Bed pillows are the square type. Not comfortable for me. Activities are mostly in full swing and Bryce Canyon NP is open with far fewer tourists than usual. A bus shuttle will take you into the park and back every fifteen minutes or so. Or you can drive. Parking shouldn't be an issue now. This region of Utah is mask optional, probably because the locals don't appear to be susceptible to the virus. But there are loads of California plates here, so I'm not sure it's the locals transmitting the disease you have to worry about. So take care especially where people tend to congregate in crowded fashion. You might get a cheaper rate if you book at the Bryce Pines Lodge, which is shuttered. I was told by a friend that they accepted the reservation and then moved him into the Ruby's complex at a lower rate than listed. But not in the main lodge.
Ruby is a perfect location for exploring the Bryce national park. The price is right along with the lodge location. I would stay there again. Great place for kids. There is a post office. Restaurant was good, staff was very friendly.
We stayed here for 3 nights, and it was a great location. The room was a double queen with a microwave and small fridge. The fridge was large enough for all our food, tho I had to turn down the thermometer twice due to it freezing our tomatoes. The mattresses were firm and supportive, the lighting was good, the bathroom counter was large, and there was a large closet. The shower was ok, but the temp range was small. A bit too far to the right and you froze, to the left, you burn. The free bfast was good, but skip the bagged ones, neither the hot nor cold are worth it. The sit down meal is better, as you get more of a choice of food and drink. the service is good and the food hot and tasty.
Give Ruby in more ⭐️! Beautiful lobby, friendly staff nice clean spacious room. We've stayed at Bryce Lodge in the national park for 3 times the price. Although the national Park lodge has a better location. For the money this place has everything! Very convenient location for so many activities. We're planing more return trips. Take advantage of lower tourism from Asia and Europe and go check out amazing Bryce Canyon from the great Ruby Inn!
We had a great stay at Ruby's Inn. We felt like we were staying in a cabin during summer camp, which was fun. The staff were very friendly and helpful and accommodating. Although the Inn is a little old, they have made many efforts to keep it up and running in good shape. We enjoyed the convenience of everything we needed in a close distance to the hotel. We also LOVED the rodeo that the inn hosted across the road. It was a great experience for us city people!
Much, much more than a national park gateway motel. Daily breakfast is either sit-down restaurant with table service for eggs, bacon, hash browns, toast, coffee, or Grab-and-Go with breakfast burrito, banana, granola bar, beverage Comfortable lobby is park lodge material. Good wifi in rioom and in lodge lobby Modern, upgraded rooms with 5 cu.ft. fridge, microwave, granite counters, dual sink basins, aromatherapy spa toiletries. Ice machines abound. Lcoally family owned, and lovingly maintained with true pride of ownership. Staff are amazingly friendly and helpful. Beautiful lake and forest views from many rooms. Literally at the national park entrance
Found a pair of underwear behind the bathroom door upon arrival. Reported and bathroom was cleaned immediately. Found an empty beer can under the ac unit on the last day of my day. Great location, good food in the restaurant, tons of amenities, but dissatisfaction with the cleanliness of the room is so great I cannot reccomend.
My friends and I spent 5 nights and got our rental car keyed! The front desk did nothing to help. They have security cameras everywhere and we asked them to review the security footage 4 times. They kept pushing it off to the next shift or supervisor that never appeared. The complementary breakfast was awful also. Rooms were average at best.
This is the first time I've left a negative review for a hotel - and I'm 52 years old. I've stayed in lots of hotels both for business and pleasure over my lifetime (including other BW and BW+ properties), but I can clearly say that the room I stayed in at Ruby's was the worst I've experienced in well over 20 years. Lots of picky people leave negative reviews for stupid, piddly things, but this isn't one of them. For me, almost everything was great - the staff, the lobby/common areas, the breakfast, and the exterior of all of the buildings. Except the room (7131 in the Aspen lodge) - the beds and bathroom were fine, BUT THE CARPET WAS FILTHY. The room smelled like dirty socks, and there was this huge black stain in the carpet just inside the door. If I owned this hotel, I WOULD BE EMBARRASSED TO RENT THIS ROOM TO MY CUSTOMERS. I didn't dare walk on the carpet either in my bare feet or even with socks on (shoes only). In 2020, there is no excuse/reason why the carpet in a hotel room should be this dirty - it is well beyond cleaning and needs to be replaced. A final note to the hotel staff/management - please don't waste your time with a "we're sorry" response to this review - instead, PLEASE DO SOMETHING ABOUT IT AND REPLACE THE CARPET IN ROOM 7131 AND ANY OTHER ROOMS WITH DISGUSTING CARPET. If I even return to Bryce Canyon area, I will actively avoid staying at this hotel again.
Decent place to stay. The company seems to own 75% or more of the town. It has easy access to the park entrance and shuttles. They own a bunch of land to the north that has an awesome view of the canyon and the start if a raging river. One of thier people had me to to this area to view the stars at night and to take pictures. I wasn't disappointed. This National Park is one if the five certified darkest places at night in the United States. Also on thier grounds they have regular camp grounds, shop areas, ice-cream shop, candy store, and horse back riding. They have a Restaurant where breakfast is included it was pretty good. Only thing was reminded me of basic training I nly scrambled eggs.. haha The Restaurant has a buffet and night. They work well with the Park staff. I would recommend this place.
Spacious room, everything you need only ten minute drive from Bryce Canyon entrance. Better than staying in the park lodge fir less price. Breakfast was ample and good even under Covid-19 restrictions.
Lakeview building, and a couple others, were at the quieter west side of property, with, yes, a view of the lake if on the west side. "Ruby's" has a company town set of enterprises. "Old Bryce Town" across street was fun, worth about an hour visit. They had huckleberry, and other, ice creams and sorbets, with generous portions, that were very good. Food at Cowboy's Buffet & Steak Room was good. They were not running the buffet, except for soup and salad bar. Bryce Canyon NP shuttle depot right across street, with several stops at various Ruby's businesses.
We enjoyed a quick trip to Ruby's Inn and Bryce Canyon. Our room in the Elk Lodge was clean and comfortable and overlooked a small lake on the property. It appeared that the hotel was not full which added to the peaceful quality of the resort. Food at the restaurants was somewhat simple, but it was tasty. The indoor pool was a little noisy in the evening, but was well maintained and provided a nice rest after a day in the park.
Our reservations got messed up but the staff was very professional and took very good care of us. The rooms were very clean, the breakfast was good (plenty to eat). My kids loved the swimming pool. Convenient location for visiting Bryce Canyon if you are not camping. Can't wait to go back.
I am aware of there was limit of services, but also we have been traveling and seen what other lodging establishments have done. Approximately half the staff avoid wearing masks. THE BREAKFAST VOUCHER see the picture is the same item every day. The eggs are cold when was placed on table and did not taste like cracked scrambled eggs the waiter had his fingers in our plate the same way delivering coffee. As look at where they station themselfs half were not wearing masks, while preparing. Towels are delivered to door no employee will enter room till you check out! Soiled towels were left in hall-way for two days. Great place for families to stay., centrally located and large pool.
We got a killer deal at Ruby's just as Bryce Canyon was opening back up to visitors over Memorial Day weekend. It was excellent to be so close to the park and have the general store and restaurant so close since there is not much else nearby. We had a room with 2 double beds which were actually really comfy. The room was nice and clean but with the rooms being motel style, we heard a ton of outside noise which is to be expected but it just wasn't something we really prepared for. The restaurant food for lunch was excellent, service not so much. I ordered a chicken and cheese quesadilla which is what was the only quesadilla listed on the menu. My husband got his food first and it was probably another 5-7 minutes before my food came out. It was just a cheese quesadilla and the waitress tried to argue with me that I only told her cheese. No apology or anything. Just not great customer service. For breakfast, we used the grab and go option because the line was outrageous for sit down. Overall I would definitely stay here again!
Ruby's Inn is the closest hotel to Bryce Canyon National Park. It has everything from a RV park, campground, grocery store, gift shop and restaurant. The shuttle of the park picks up right in front of the hotel. There is also a gras station and decent ice cream shop across the street. Let's be honest, most people will be up early and outdoors all day. We hiked for hours both days and were barely in the room. I really liked that we had a first floor room at the back of the lodge where we had direct access to our car. Things I didn't like: 1) it was noisy in the rooms!!! We could hear people walking above us which wasn't that annoying but shows how old the place is. We had inconsiderate neighbors who let their kids run around and bang on walls. They let the door completely slam all day and night even at 11 PM. We even had to call the front desk, but what can you do when people only think about themselves and not other guests. 2) Dirty!!! The sheets had black stains and the carpet felt nasty. I always wore socks to walk on itOur room was never cleaned during our 2 night stay. We went for a hike from from 7 AM to 1 PM and when we returned our room hadn't been cleaned. 3) Lack of Social Distancing. i get it - it is Utah not CA, but I was shocked at being seated right next to another table in the restaurant. Some employees wore masks, some didn't. Many guests did not wear masks. They have a small fast food/pizza place that was full if people. The indoor pool was also packed and prob a cesspool of germs. Next time, I'd stay further away from Bryce Canyon NP in a quieter, less expensive and chaotic location.
Stayed 4 nights while visiting Bryce and surrounding state parks. We knew coming in that there would be no room service and food options throughout the area are limited due to COVID-19. Paid 149.00 for Sat night and 120.00 thereafter for an "upgraded" main lodge room. This upgrade included dog food on the floor, very dated decor, dripping faucet and a jetted tub that had a hole in it. Staff were not particularly friendly and while some wore masks, some didn't. Included hot breakfast at the restaurant consisted of eggs, toast (the tastiest item,) undercooked bacon and two little hashbrowns. This was the same for every day. Got the sack breakfast one morning which had an unrecognizable, tiny packaged pastry, an orange and cup of yogurt only. On the bright side there was a nice fireworks display on 4th of July evening at no charge and the room was large. Ours faced the indoor pool which was constantly packed with kids and never seemed to be cleaned other than the towels being picked up the next day. We were given one bar of soap for the tub and one for the bathroom sink and 4 towels. When we asked for our trash to be taken away and given a another bar of soap we never received a knock on the door to give the trash to "maintenance" but instead some trash bags were left outside hours later with a plastic bag full of every soap they had. Sorry but we cannot recommend this place.
Best Western Plus but not sure what the “Plus” is for. We stayed two nights in the Ponderosa building in a family suite—one queen in a small bedroom and two queens in the main room. Check-in & check-out were efficient. The room was very dark and dingy, even with all the lamps on. The plastic tub insert was stained and yellowed from a lot of use. The drain was clogged so 10 minutes into the shower you were standing in a couple of inches of water. Our room was on the first floor so we heard our neighbors above walking & running (as kids do) as well as the showers and toilets. If you're a light sleeper, bring ear plugs. The window in the bedroom was unlocked. I'm glad we checked the windows before left the room after checking in because it turns out all of them were unlocked. However, it was nice to have a fridge and microwave in the room to prepare our own meals because we weren't ready to dine in the community yet. We did pick up breakfast bags which was convenient for our early morning hikes. There were two offerings: a hot breakfast bag (breakfast burrito) or a cold breakfast bag (yogurt). Both came with a granola bar and fruit. Come to think of it, the “plus” might be the free breakfast. After 5 hours on the trails, it was nice to be able to use the outdoor pool and spa (located in the RV/campground portion of the complex). Another benefit of getting on the trails early is to avoid others at the park and pool! The complex has a general store, laundromat and restaurant on site for convenience. We also mailed out some postcards from the post office. On our next visit to Bryce Canton we will probably try to secure a reservation at the lodge inside the park or try the other Ruby property which appears to be newer.
dirt in the sheets, floss, hair and dirt on the floor and in the bathroom/tub, horizontal surfaces were covered in thick dust. This room was never cleaned! Completely unacceptable. They advertised a safe and clean place to stay, but we got a very dirty room with bags of garbage/sheets/towels that sat outside our room for 3 days. Calling the front desk to speak with a manager (twice) ended up with being on hold for a long time with no answer. and they never came and got the bagged stuff outside.
Easy to sign up for horse rides, great steak, super close to the national parks. Beautiful experience! I really appreciate the incredible customer service from employees as well. Grateful for the fresh air, proximity to shuttles, and relaxing atmosphere!
This is a very dated property. Its on par with any of the lower chain hotels but for a Best Western PLUS I expected a lot more than I got. The rooms are small and very, very dated! I will give it to them that it was clean, but again I expect more out of a BW Plus. Breakfast was in a sack and to say the least it was not tasty! On the plus side, the restaraunt, and other shops on the property were nice.
Nice and clean and seems to have averything you need. Geneal store, gift shop, tours, even shuttle to Bryce Canyon stops here. The room is a bit outdated, our toilet didn't flush properly, and the cleaning crew didn't do a great job since we found others personal belongings in the closet.
Ruby's Inn, about 10 minutes from the entrance from Bryce Canyon was a great place to stay. Clean rooms, hot showers, and comfortable beds. Book a horse ride though their stables. We did a tour of nearby red canyon with Kevin, it was incredible!
Ruby's service was excellent, as usual, and a change of moving forward reservations was handled with better accommodations than original plans. Did miss the mix of folks with different voices and style as I personally am a people observer (age and health sometimes keep you immobile) while the family shops and enjoys Bryce Canyon sunrise and sunset. Certainly hope to visit again with other family members.
Thought I had booked room in Main Lodge. Website did not make clear that we would be in one of the out buildings. Breakfast served included in the room was very poor. Staff not very friendly or helpful.
Clean and comfortable rooms. Front desk staff were friendly and helpful. The included breakfast was good. Gift store and mini market attached to the hotel. Pretty much this is just a place to stay while you are visiting Bryce Canyon NP. There are a few restaurants close to and within a 5 mile drive from the hotel.
When entering the room, we can smell a scent that is reminisant of an old bowling alley. The room's feel was very dated. Air conditioner was a bit loud and seemed in need of maintenance. After leaving I found a bed bug in my luggage. Beds felt lumpy.
If you want a good nights rest after a full day of activities, consider elsewhere. Very thin walls, the stomping from the 2nd floor. I heard a whole conversation from the room next door. This place is a very convenient location with stores and restaurants nearby.
Loved the town. Make sure you get to the park early. We had a great time. Breakfast that came with room wasn't so great but everything else was just as expected. Rooms were nice and check- in was easy.
Ruby's Inn far exceeded our expectations. Coming into an inexpensive Best Western we weren't expecting anything other than a comfortable clean room, but we got much more. Ruby's is the quintessential western lodge. We stayed in the main lodge building, which I would highly recommend. There was a very comfortable and well-decorated area outside the room for gathering and tables to play games or just socialize. There was also a large indoor pool, hot tub and very nice fitness room. The business center was nicer than any I have been in in quite a while~ We ate dinner in the charming restaurant and breakfast also. There is an outfitter right on the property that can help you plan horseback riding, ATVs, or even helicopter rides. One of the nicest perks was free use of high-quality hiking sticks, binoculars, and a special lens for a smartphone to help take amazing pictures. We didn't discover the gift shop until the last morning, which is a shame, as I could've spent hours in there looking at all the books, local arts and crafts, and other interesting treasures. The shop also had a mini grocery store that had EVERYTHING we needed for our picnic lunch and the prices were not sky-high.
My room was far from the amenities. The advertised breakfast was full breakfast. I did not expect a fixed menu of unhealthy food. I booked the horse ride. The ride was great but it was 50 minutes late and nobody bothered to tell me.
We were excited to be able to book Ruby's Inn for a quick getaway to BCNP. It had been 22 years since I'd been to the park, and more than that for my wife. This was a great place to be set up for hiking, horse back rides, etc. Being here in the middle of COVID restrictions was interesting. Throughout the property they showed commitment to keeping the customers safe via distancing, staff all in masks, lots of hand sanitizer, and spacing in the restaurant. We had such a good time we may come back next month and bring our bikes to experience the park and nearby Red Canyon that way.
We totally enjoyed our trip to Bryce while staying at Ruby Inn! The lodge was beautiful and clean with lots of fun things to do. The food at the restaurant was delicious and the staff very helpful. The only draw back was that our room didn't get cleaned or fresh towels or garbage emptied.
The room was comfortable. We requested connecting rooms and our request was granted. The breakfast was decent, but would be nice to have more options on the food availability. I am die hard Best Western customer, I will be back!
Hotel is right down the road from the Bryce Canyon NP entrance. We chose to drive each day, but there is a shuttle stop right outside the hotel if you want to use it. The hotel itself has lots of options including a couple restaurants, a general store, pool and spa, and even a laundromat. There aren't many hotels this close to Bryce that offer the services. I would stay here again.
This hotel is clean, comfortable, and affordable. The gift shop has a wide variety of gifts as well as a grocery section, where they sell ice! The hotel is directly across from many activities such as horseback riding and off road excursions. Bryce is only a few miles up the road and so convenient. Would highly recommend staying here if on a budget.
Service was friendly and efficient. Waitresses and waiters and other staff also. They were knowledgeable about and helpful about the scenery to go see and how best to get there. It was a great short vacation!
Stayed by the lake, so peaceful watching the sun go down behind it. You can smell the campfires and hot dogs cooking, don't worry, the restaurant makes very good food. Steaks are perfectly cooked. Pool and spa get too crowded on the weekend, but weekdays are calm. The rooms are clean and well appointed, the staff friendly and helpful. Take a horse ride across the street, they are a great crew. But don't miss taking a hike down Navajo Loop trail in Bryce to take your breath away, finish with a steak from ruby's and a soak in the hot tub. Does it really get any better than that?
Love Ruby's Inn.... We have stayed there several times throughout the years. It's been difficult during this time. Since the buffet is closed, there isn't much of a selection for breakfast. The beds are hard, but it is close to Bryce which we love and close to all of our favorite recreation destinations.
Excellent location and good food at the restaurant. The rooms are dated, but clean. Beware if you are on the first floor, if you have upstairs neighbors who like to walk (clomp), you can hear every step!
Very efficient check in, rooms are a little outdated but overall a good experience. Restaurants and shops are near by. We would stay there again. Location is great, because it is only 10 Minutes to the Bryce Canyon National Park.
Upon our arrival the girls at the front desk didn't seem to want to be there. I thought it was probably due to the uncomfortable situation due to Covid-19. We checked in at 7pm but went to the room very late and the alarm clock was at 5 the next day. The room was dirty, the bedside table was dirty, there were crumbs on the chair and the tub was dirty, footprints and hair . Extremely noisy room. I didn't make a complaint because I was exhausted from the long hikes. I don't think I'm going back to this hotel.
We had the great privilege of staying next to a room where the guests brought their delightful doggies. 5:30 AM wake-up call? No need to call the office, those pleasant pups had it covered with a howling serenade! Worried that someone might be outside or a car might be in the parking lot? Never fear! Those fearless guard dogs barked their heads off to warn you! Bring a set of ear plugs and you'll miss a key part of the Ruby's experience
Stayed at Ruby's Inn for one night while visiting Bryce Canyon on our "social distancing" road trip out west from Ohio. We had originally planned on going to the Grand Canyon for this leg of the trip, but because it was still closed during the week due to the Covid crisis we opted for Bryce Canyon since it was open on a limited basis. This inn is large and sprawling, and seems to take up one whole end of Bryce Canyon City. There is a general store, grocery, and restaurant on the property, a campground and RV park next door, and a lake behind the entire establishment. Bryce Canyon is a mere few minutes to the south. Our lakeview room was clean, well decorated, and spacious. I particularly appreciated the outside entrance rather than interior hallways. Although I had not thought to request a first floor room when I made the reservation, the front desk was able to accommodate us anyway. The sink area outside of the bathroom was huge, but surprisingly the bathroom itself was also large. We were surprised that the restaurant and stores were open, as this was the first location on our "covidcation" in which dine in was an option. We ordered take out for dinner but ate in the restaurant for breakfast (for which the hotel provided a voucher, even). If I'm ever back at Bryce Canyon again, I'll definitely stay at Ruby's Inn.
A good family and pet place. The employees were very responsible related to the issues related to current travel. Ruby's Inn is very close to Bryce Canyon National Park. The National Park Service played a great part in keeping people safe so that people can partake of the peace that this area can provide.
We thoroughly enjoyed our stay here. Great location so close to the park, and it's basically a self-contained mini town with a Post Office, several restaurants, a laundry, a huge grocery and general store, indoor/outdoor pools, etc. My kids loved it. Loved parking in front of our rooms - easy to get our stuff in and out. There aren't many places to stay in Bryce and this would be our only choice if we go again. Some things were closed due to COVID but the staff was nice. Also note they have a to-go breakfast option because the line for sit down was crazy and we wanted to get on our way into the park.
All three Hotels in Bryce City are Great, Great outdoor amenities, Bike riding, ATV's, Horse Back Riding,Camping, you can even camp in a Tee Pee, Hiking, during the summer they have a Rodeo ever week. I drive a Tour Bus and stay at Bryce City at lease two to three nights a month. Great place year round
We stayed two nights on the weekend before Memorial Day weekend. The hotel was probably about half full likely because of COVID 19. The rooms were clean and nice. The service was friendly. The big issue was the shower. They have a cheap plastic bathtub insert. When you stand in the bathtub to take a shower, the plastic squeaks loudly every time you move your feet. At 11:30 pm our neighbor decided to shower and the squeaking was loud and kept us up until they were through. We heard other neighbors squeak in the morning and during the day. What a nuisance. Pay a few bucks extra and get a better tub and shower. The water temperature in the shower also made big temperature swings. It went from ice cold to scalding hot. One shower experience was better than the other, but neither were pleasant. It was a budget price because of COVID19. Not sure I'd pay the regular rates.
Clean, comfortable room with the expected amenities. We liked being able to park right in front of our door. The beds were comfortable. There was an issue of being able to hear people walking around in the room above us. We would stay at Ruby's again,
The room was fantastic. Very clean and well presented. The decor is great, loved the old pictures of bryce canyon. The breakfast was wonderful and the staff was very friendly and helpful. Things were set up well to ensure safety during this pandemic. We really enjoyed our stay. Thank you!
the price was the first thing that attracted us to this property, but when we arrived we we're very impressed with all the amenities offered. From the restaurant and bar to the pool/gym, even to the cute shops they had, we were very impressed. Fantastic location and friendly staff as well! We'll for sure stay again
We enjoyed our stay in this hotel. Great customer service, impeccable indoor pool and location of this hotel is just perfect. We were greeted with a smile as we checked in late that day. We were tired and slept good. The indoor pool was perfect. My partner loves to swim and was able to do her routine exercise. Their Omelettes are really good and you should try them. The crew gave great customer service. Thank you for the coffee refills. This hotel is so close to National Park and very convenient in and out of the Park. Thank you and we will come back
Location is perfect! So close to the park. Pool was fun, fitness center was amazing! It was a skeleton crew and I understand they were trying to figure out how to change procedures under different regulations but there was so much confusion about everything! Front desk offered no help or explanations. Entire facility was very messy and our bathroom was in terrible order. The room was difficult to sleep in because of all the light coming in and there wasa car parked in 2 spaces right in front of our room that didn't move for 3 days.
We had a lovely stay at Ruby's Inn last weekend! The surrounding grounds are beautiful. We brought our dogs with us and they loved swimming at the nearby lake. The room was large and accommodated all of us nicely (my husband, I and our two dogs). The beds were quite comfortable. We slept well both nights we were there. The staff was friendly and adapted well to the COVID-19 siutation. The food was great in the Cowboy restaurant. We'd love to stay at Ruby's Inn again.
Okay, so the Park is Closed. Red Canyon is still there. Very Low rates, no one else is there. Bring your food. It is exhilarating to be at high elevation 7000 and see the stars then sunrise. The area is glorious even without Bryce Yes they even closed down the road to be sure we are isolated from contact with mountain air or pine trees or wide open skies. Ruby's Inn has a campground so there is some area to walk. Take the kids to see a real Ghost Town: America's Wide Open Spaces: Closed. Rooms super clean but, I wiped down surfaces with alcohol just to feel patriotic.
Our family needed to get out on a road trip. We did not make a reservation online. We were confident based on research that Ruby's Inn would accommodate us. I'm glad we trusted this intuition. Ruby's Inn staff welcomed us and helped our family of 10 make the best week end possible. We look forward to going back when all the services will be opened. We are excited to do the ATV and horseback riding as weil as the hiking in Bryce Canyon.
I have probably stayed here and at their sister property over 25 times. I always find this place a relaxing getaway. My Family and I enjoy Rubys inn every time we come. And I know we will be back many many times. Thank You for being open during the covid 19 pandemic and providing mu wifeand I a secluded place to come and get away.
I know things are different due to COVID 19, but customer service was completely ignored and the room was definitely not worth what I spent to not have access to the amenities. The store closed earlier than posted (earlier then their adjusted hours even) and the staff was rude. Multiple times they would not even turn around to answer my question, I had eyes rolled at me for my question about when breakfast ended. I love best western, not Ruby's Inn though.
I recommend this hotel. Clean, friendly, free parking. There is so much to do inside: Old Time photos, cafe, shops. A good nights sleep and close to Bryce Canyon National Park. This is the place to stay!
We had reservations at another Inn that cancelled last minute (morning of our stay) we were scrambling to find somewhere and saw their vacancy sign was on. This was such a pleasant surprise and we actually felt lucky our other one cancelled. I am sure the service and local amenities were better than the other place. Quick easy access to Bryce Canyon and tons to do just at hotel property site.
We stayed here at the beginning of the corona virus lockdown. Hotel was not fully staffed or full of patrons. Room was good size, had a fridge. Rooms in main lodge open to pool area (glass enclosed). Only issue with room was the bathroom tile was loose in a few areas. Room was clean. All other hotel areas very clean. Pool and fitness area were nice. Would stay again.
Front desk staff unprofessional and no greeting when entering the desk area and seemed to be bothered that they had to assist me in checking in, I had to repeat my last name three times to the staff women at the counter and she only looked up once while processing my room request.
I would give this place a zero if I could. I couldn't be more disappointed in this hotel. They refused to cancel and refund our stay even after there is a mandatory social distancing put on us from the government. I will never stay here or any other Best Western again. I have had zero issues with the other two places we were planning to stay. Horrible customer service.
We came with no expectations and had a wonderful time. The staff was great, changing our room to a ground floor so it was easier for my son. They had a small store, gift shop, restaurant, and even a post office.
The rooms were cozy and clean and came with amenities (including shampoo, soaps and coffee). Location is close to the canyon. They serve free breakfast with a lot of options. Check in and check out were hassle free.
Ruby Inn – surprisingly good stay in spite of many negative comments, rooms are good size, updated and clean, on site restaurant is reasonable and has good food and service, it's location is excellent almost right at the entrance of the park. Full buffet breakfast was included. My wife experienced high altitude sickness, we had to check out early for our second night, management (Mike) was helpful and willing to cancel our booking (nonrefundable) with Expedia, which was much appreciated.
Ruby's Inn never disappoints. The service is great and the people are friendly. Our family loves it. The amenities are good, the food at the restaurant is good, and it's close to lots of fun outdoor activities.
I am posting this so that RV people know they have a Winter plugin option if the RV Campground is closed. The information is hard to get online...there are about 8 spots @ the back of the hotel, it's not super pretty BUT you can plug in & recharge / stay warm. The spots are behind the hotel store. Go to the front desk of the hotel & register. When we stayed they were not plowed and there was about 2-3" of snow. When we visited even the park staff @ the visitor center didn't know these existed and the park campground is open in Winter but has no hookups.
Booked to stay here for one night to explore Bryce Canyon (will be going back, 2 days, 1 night not enough time to explore the amazing area). Hotel staff were welcoming and helpful, room was clean and had everything we needed, including fridge, coffee machine, microwave. Great bathroom with Jacuzzi type bath and shower and dual basin vanity unit. We had a twin queen bed room and the beds were comfy. There is an indoor pool and gift shop. Just across the street are some shops in the style of an old west town and a gas station. Hotel has Plenty of free parking. We ate at Ruby's Inn, the wait staff were very helpful and attentive. I had the coconut shrimp to start and a steak for my dinner, I choose the Rib Eye and asked for it 'blue' as thats how I like it and it came out perfect (not many places manage to get a steak blue as requested). There was a salad bar which had a wide range of choices to serve yourself from and the salad was fresh and tasty. Courtney was my waitress and she was helpful and friendly, the restaurant was busy and she was never far away for any requests. We ate breakfast there as well (included in the room rate). A buffet style breakfast with all the usual breakfast choices, bacon, eggs, toast, fruit, pancakes, juices, coffee, hash browns etc etc . What more can I say, great hotel, excellent staff, fantastic food. Will be back again for a longer stay to do some more exploring.
We decided to stay at Ruby's Inn as we drove past. Great decision. We had a wonderful experience with the facility and the restaurant. You can't beat the location. Bryce Canyon never ceases to amaze. Will definitely stay again.
Have been staying here for decades now. Hotel in the winter and fall and the campground in the summer. Always a perfect stay. The pool was nice and warm and helped to relax after a long day in the car. And I always like to browse the gift shop and check out the Indian pottery selections.
We could hear absolutely everything from all rooms around us. Beds are like sleeping on a board. I'm so glad we only had 1 night stay here. We could hear walking upstairs, showering, toilets flush etc.
Stayed in the main lodge on the top floor. Spacious and comfortable clean room with jacuzzi in the bathroom. As the indoor swimming pool and jacuzzi are just below us, it was convenient since outside temperature was below 0 deg.C. Breakfast was good. Had buffet dinner which we enjoyed. There is a Pizza outlet next to the hotel. We chose to stay here (2nd visit) mainly due to the parking, proximity to Bryce Canyon National Park, and the affordable room rate. Submitted by:See Toh Chue Peng/Jeremy Savill
You cannot beat the prices and the atmosphere at Ruby's Inn. The staff and others are friendly and everyone appears to really like what they do. The restaurant was excellent and the rooms cozy. I also thought the general store was a good place to buy anything we needed on our trip. What a beautiful place to stay for a few days.
We had a small family reunion at Bryce Canyon, Ruby's Inn. We had 6 rooms all clustered in the same area, and it worked out great. The food was wonderful. The breakfast was amazing and the service was wonderful! The ambience of the hotel, combined with the unreal views in the canyon, is unmatched in the world! We are making this a family vacation destination for life!
We stayed just for one night, in a 2 King bed room. The room was huge, the beds very comfortable, the bathroom quite old, but everything worked well. It is true, however, that there was no heating at all in the bathroom, which made it a bit chilly in winter, with outside temperatures of 5 °F... But, it did not bother us too much, since the room itself was cozy and warm. The restaurant was great, the staff amazing and very friendly, and there was a good choice of meals in the kid's menu, too. So, we really enjoyed our stay very much and we would love to come back some day. The kids said, it was the best hotel ever... (Even after having spent a night at MGM Grand in Vegas...) I think they simply felt the relaxed and welcoming atmosphere here. Thank you!
This was not a pleasant stay and probabky one of our worst in the USA. We were on a first flloor room which was dated at best. It was dark and unwelcoming and I spent the first night getting rid of flying insects in the bedroom but more in the bathroom where they seemed to be coming through the ventilation system. It really spolit our stay and the second night they were not as bad. The shower was poor and the beds ok. Breakfast was good to be fair and probabky the best part of our stay. I know there is not a lot of choice in the area but these rooms need a major overhaul!
We stayed in an upstairs room in Antelope Lodge. Room a little dated, but clean and comfortable. Regular shuttle buses run from the hotel to Bryce Canyon. We dined in the restaurant at the front of the hotel. Buffet style food and good value. Would stay here again.
We stayed in the motel section & the room was nice but dated. The bathroom section of our room was in the back & was not heated. It was far from the heater in the main room & cold. We were here in winter but the bathroom area could definitely need to be warm.
I have been here three times over past two years. They are always busy, so i slept in three different parta of the hotel. This time it was Panderosa. Large rooms, comfy beds, clean bathroom. Ac was very loud, walking us up in the night. But breakfast was very good (in the room price), good selection of food. I liked it there again! And the staff is very, very nice. Special thanks to Sara at the reception desk and David in restaurant. You are amazing! We also ate at the restaurant there. Pretty tasty meals, not overpriced, huge portions!
I love Ruby's Inn. A big part of the draw for me is that it's a dog-friendly property. There is a nightly fee for having your pet, but it's fair ($30/nt). Keep in mind this isn't a typical Best Western. It's much nicer than any other Best Western property I've experienced but still reasonably priced. Nice perks include a hot buffet-style breakfast which is much nicer than a typical hotel breakfast, wireless internet, nice business center, beautiful indoor pool. Wonderful starting point for seeing Bryce Canyon and the surrounding area which is stunning.
This hotel was a great deal in late October when me and my boyfriend visited Bryce Canyon. It's literally next to the park's entrance. Our room was clean and modern enough. Not a lot of people were there at this time of year so it was fairly quiet. You get free breakfast which has your standard offerings. The food at the restaurant for dinner isn't the best but isn't the worst either. If you're staying there off season, it's a good deal for what you get.
wonderful place, and so close to Bryce Canyon. It is a must in any season, although winters can be cold. Rubys inn is so fun, and has the greatest gift shop ever. The food is ok, but the best available.
Friendly reception upon arrival and I received an upstairs room as requested. The property consists of seven motel buildings spread over several acres. The room was spacious with king bed, sofa and coffee table and ottoman. A large dresser, fridge without freezer shelf, microwave, a desk and chair. Large bath with two sinks. All clean with nice decor and photographs on the walls. Unfortunately, you can hear night time showers and flushing in neighboring rooms, which interrupted my beauty sleep at 1:40 am and 3:15 am. A large breakfast buffet is prepared in the main building restaurant with staff serving coffee.
The hotel has a good locations close to the canyon, the rooms big and confortable and big breakfast. I think they should pay a bit more attention to the cleaning of the rooms. The hot pool is really nice after a cold day. And have more information at the enter desk for the park in this way the guest they could start the trip without stop at the visitor center.
This hotel is popular because of its history in the area, proximity to Bryce Canyon and some of the amentities(on site restaurant and shopping) as well as affordability. However, the food in the restaurant is medicore at best and the rooms are in dire need of updates( can we just start with better lighting in the room). I would only consider this hotel again if I were on a budget or for some reason needed to be super close to the park.
Being the only act in town, we were quite pleased with Ruby's Inn. It was fun to learn that "Ruby" was a DUDE! But I digress. We were super close to the Park, which was our main destination. Nights were very quite and restful with comfy beds (I loved the pillows.) The breakfast buffet was great, so much variety. The staff was very accommodating. There is an activities desk which schedules winter activities such as xc skiing, horse draw sleigh rides, etc. Also, a HUGE general store with camping supplies to souvenirs for every price point. We had a wonderful visit.
We were looking for a place for xc skiing and this place is just exceptional! Trails are well groomed twice a week with wide skating and one classic track. Access to the trails is free of charge. Not all trails were groomed, but those 30 km of groomed ones were sufficient for us. Trails start from the Winter Adventure Center in few mins of walking from the hotel or right from one of the hotel lodges. There are no difficult elevation raises. I normally gained 150-200 meters total per 20 km of skiing. We stayed for a week in January and there was enough snow, sunny weather, not too warm, not too cold and only few other people. People come mainly on weekends, but during the week I saw literally no single skier on couple of days. Views of Bryce Canyon in winter are amazing. You can reach the canyon on skies in couple of places. About 8000 feet elevation makes skiing experience even better. In addition to xc skiing they have an ice rink, snowshoes and fat bikes. I replaced one day of skiing with a fat biking - what a fun! Rent it for half a day, take a thermos with hot tea and camera and you will have another memorable day! All rentals are cheap compared to other places we traveled to for skiing. Excellent vacation, we cannot be happier! The hotel itself is probably the best BW we stayed in.
Fun place i won't stay any where else in bryce canyon the food was good the staff was helpful the gift shop was amazing i probably spent too much but overall great experience and very happy with the trip
The fat woman who appeared to be an Indian in the souvenir shop was unkind and racist. The bedroom was old, but its price was good. It was hard to sleep and loud noise like the sound of an airplane engine in a heating system. The scale was great, so many different poets were good.
Coming there you think it's going to be hyper turi - but thats all good, not many Inns close by and really a OK Inn, big size, big groups, big everything...fab western country life music place to book cross the street - all good, no complaints at all...
The location of this hotel is all that it has going for it, in my opinion. The hotel was dated. There was some sort of convention going on so, the pool area was overwhelmed with kids and the hot tub was consistently full of adults. The positive was that the hotel had the only open restaurants for the entire area. Please note that if you are going to Bryce in the winter, everything is CLOSED. Our hotel room was ok, the door was hard to get in and out of and so everyone was consistently slamming doors into all hours of the night. I felt like I was going to fall through our bathtub while showering and our door to the fridge wouldnt stay shut. I probably wouldnt stay here again.
It's a great experience in BW Ruby's inn. I had everything I needwd in the room. It's very close to Bryce Canyon, and there's a gas station on the other side of the inn. The breakfast is amazing with a good variety of food.
My family and I stayed at Bryce Canyon for one day (among a week-long road trip). Best Western Plus Ruby's Inn was extremely convenient - less than a 10 minute drive from the Visitor Center! The staff were helpful, and the included breakfast was very nice and filling before our trek to take pictures of the sunrise. Ruby's Inn nearby was also very convenient and provided a nice store and food. I would definitely recommend for a reasonably priced, and conveniently located stay at Bryce Canyon!
Great staff, nice property with a western/cowboy lodge feel. Only complaint - the mattress in our room was a bit broken down and the pillows were lumpy. But the sheets were clean, the towels were fluffy and white, the room comfortable. I would stay again next time I pass thru and ask for another room if the beds were not good. And staff was super good without hovering.
My wife and I stayed at the Ruby Inn over Christmas, Bryce had recently been dumped on with a lot of snow which enhanced our stay. Ruby Inn is very close to the park entrance. The staff were very well organised as you would expect for the snow. The room we had was very large and very warm. The hotel food was very good and for the time of year the restaurant was very busy especially in the morning at breakfast. The only disappointment was there was no lounge or bar to socialise in in the evening after dinner. We stayed 2 nights and with the sun setting at 5.00 or so it made a long evening to fill in your room as apart from the restaurant and the gift shop there is little to do. I assume that if you are there in the summer there is much to do outside in the evening but with a foot of snow and temps approaching 0 F that was not an option in December! All the staff were very friendly, the rooms were clean and well appointed. We hope to go back in the summer next time.
Room was large all good ..coffee machine microwave fridge etc etc There is a pool on site indoor ..and a business centre. The breakfast is good and dinner is a choice of buffet or ala carts. The food is good only reason I downgraded it by a star...is the tip...the staff expect a min of 18%..for just showing you to a table and handing you a knife and fork for the buffet. Food is fairly expensive
Check-in was with a woman who clearly had a bad attitude about something. Extremely rude. Maintenance staff came to the room to fix a light in the bathroom. They were fast and very pleasant. Restaurant staff were also pleasant and provided good service. The property is very nice. Rooms are average.
This complex was at the entrance to Bryce Canyon. It has everything you need onsite. I used the laundry which had clean and good quality machines. The store had great selection for gifts and groceries. The restaurant had good food and friendly staff.
Came for 3 nights for new years. Had a blast. Hotel is at the center of it all. This is where everything in town is located. Restaurants, grocery, etc. We did it all. Skating, skiing and sleigh ride. The entire staff went above and beyond to make our stay a wonderful experience. Just a bit of advice, stock up on food and drinks for the room well b4 you get to town. The grocery store is crazy expensive. $8 for a box of cereal, $8 for a small 12 pack of water, $7 for some drink packets. Not a complaint.... Thats capitalism and it's awesome. But if you eat and drink like we do, stock up. We definitely are coming back and staying here again.
The winter activity center was convenient and well stocked. The staff working there was knowledgeable about the park and the trails. It was snowing almost the whole time we were there and we didn't have any trouble getting around, or finding things to do. It was great!
We had planned to stay for 3 nights and arrived on 12/28/2019. That's when the problems started, right then: 1. The hotel premises was not clean - slush everywhere and snow was not plowed well. 2. No attendant outside the building, so nobody told us that we were going to get the hotel room outside of the main building - thus, we had to take our luggage out of the car, into the reception area, and then back in the car, in the blistering cold with a 3.5 year old kid. 3. At the time of check-in, we were asked what service did we want to use - bath towels, soaps/bed etc. which is absolutely ridiculous. Why would someone not like to use any service, if we are paying for it. Anyway, we ended up selecting bare minimum being cognizant to the staff availability. 4. No marking in the premises about where the allotted hotel room was - it was dark and lights outside the rooms were poorly lit, so we had to step out of the car, at many building, before we could figure out where our room was. 5. In the room - toilet flush pressure was terrible, and one of the sinks in vanity was blocked. Microwave was super poor quality and the glass plate didn't even rotate when we tried using it to heat up home brought wraps. 6. Air conditioner was definitely from 1900s as it was noisy and not effective to our temperature needs - either too hot or too cold. Light and exhaust in toilet/bath were inter-connected, so we couldn't use the toilet in peace either. 7. There was absolutely no water or coffee anywhere in the reception area. Hotel rooms and reception area, along with breakfast area and indoor pool were not connected. Which means for every small thing, we had to go out in the blistering cold. 8. We have been using Best Western for over 6 years, and haven't ever seen a 'queue' at the breakfast area, where we were asked to present the coupon and declare how many of us were actually dining - worst experience. The lady also passed on some remarks (bad) at us when we were asked to sit down and we got up to get our food, on our own. 9. The lady at the reception was super cold when we enquired about the water and beverages. She pointed out some vending machines and read out some random room numbers for reference and had no interest in helping, sounded like. Their vending machines were out there in the cold and snow, with most of the things sold out and not refilled. 10. Overall experience was so bad that we checked-out right after our first night stay. NOT RECOMMENDED AT ALL.
Worst night on my recent trip! Off the main house a five minute walk to the spa in the open (we had minus 15 degrees Celsius - should we take the walk in bathing trousers and Bikini?) No changing room at the Spa, the clerk recommended the use of the toilet! Horrible loud heating - no sleep possible. No bacon for Breakfast in the US?
The only reason to stay here is its proximity to Bryce Canyon Nat'l Park. Apart from that, this place is a zoo. And I stayed in the winter—I can't imagine what summer is like. Incredibly loud and chaotic. Not at all what you want after fighting crowds all day at the park. Food was so-so. I drove down the road 10 mins to Bryce Canyon Pines restaurant, and it was spectacular. Food was amazing, service exceptional, and it appears they have a lodge. Maybe check that out instead?
Excellent location, pricy restaurant even the little grocery was expensive. In winter they put you in the farthest building an at -17 you don't really want to walk to the main building! Rooms are old but clean. Microwave and refrigerator are nice as we did not eat at the restaurant.
We had booked three nights but stayed only one night as we had seen Bryce NP and nothing else to do in Bryce Canyon City. Luckily, we were allowed to cancel the other nights and move on. The heater was off the wall in the first room so we were given another room. The area around the lodges was VERY slippery and not sanded. Good gift shop and restaurant.
Room type (booked for 2A+1C): standard room, 2 queen beds Upgrades: none, but also didn't try to request one Location: great location with easy access to Bryce Canyon NP, however we drove from Zion in a snow storm and it was possibly the scariest drive we have ever done. With heavy snow, low visibility, dirt roads due to the road closures and slippery icy roads following snow ploughs. What should have taken 45 mins took us over 6hrs. If we hadn't pre-booked, we likely wouldn't have stayed. Service: average Parking: easy enough out back (not undercover) and we were lucky to park so the sun warmed our car up a bit and got some of the snow off. Noise: none Views: of the nearby hotel Room: good, comfortable. Beds: Great, they were nice big queen size beds! Pillows: good Bathroom: a little quirky, the entry of the bathroom with the sinks is carpet (which is odd for a snowy location) and then the main area with toilet and shower is tiles. Our tiles were loose and moving around under our feet. Room amenities: room had a fridge and nice toiletries.
We chose this hotel for its close proximity to the National Park. The rooms are sited in various blocks away from the main building and are fairly basic but adequate. Breakfast was excellent with lots of choice.
My husband and 2 teenagers stayed here a couple of nights in November. We didn't know anything about this place but soon realized who Ruby was and the long history of this place, which made our stay even better. It was well located to Bryce Canyon, which was why I booked online it in the first place. This hotel is very spread out and has loads of rooms. Also, a nice added bonus was the breakfast buffet and the dinner buffet right there. Because it's off-season, the restaurants are limited in this area, so I was worried we wouldn't get a good meal. But I didn't need to worry at all. Our room was spacious and clean and parking wasn't a problem either. I would recommend anyone to stay here.
Hotel was well appointed. The on site restaurant had good food selections. The buffet breakfast was included and the service we received from a particular waiter was excellent. It is nice to know that the wait staff is properly trained and understands their attention to the needs of the patrons is key to the patrons having a pleasant experience. The gift shop was in good taste.
We travel a lot. This was one of the best places I've been this year and I've been to San Diego, Poland, Peru, Bologna, Venice, Toronto, NYC. What's so good? Great location to Bryce Canyon National Park; wonderfully organized check in and check out; fabulous cowboy buffet...included free parking, free breakfast and WiFi. Every employee is well trained!
Location is perfect to going to the park. Service was very nice . Good breakfast included . It makes easier for people on the boget. Service was very nice . When we were there. It got first snow of the season . They come early to clear the driveway . It's very good.
There are several "out buildings" at this location. Ours was "Lakeview" but the lake really looked more like a large pond. The room was nice but we had quite a walk to get back up to the lobby "Ruby's Inn" for dining. At the lodge, there was a large store with groceries, clothing and a lot of knick knacks. In the lobby there was a huge fireplace with a fire burning wooden logs. Nice and warm. Down a hallway by the lobby were rooms for meetings and in back of the lobby was a large dining area. Fantastic place for hikers to meet and do their hiking.
Easy transportation to the park. An exellent choice of dining. Atmosphere. A good gift shop. Friendly, helpful staff. Pet friendly, too. I cannot imagine staying anywhere else when visiting Bryce Canyon.
Great location, yummy breakfast buffet and good options around for dinner, day activities and/or souvenir shopping. Ideal place to stay for visiting Bryce Canyon NP. Helpful staff at the activities desk, multilingual staff on hand.
Hotel complex is just outside the entrance to Bryce Canyon, and the location cannot be beat. The hotel offers extremely reasonable room rates, and accepts pets for a reasonable fee. So, can't complain there. Plenty of free parking which is a plus. Our first non-smoking room was intolerable, as the room was full of residual smoke smell. The hotel was near capacity, and the front desk was unsure if they could move us. We were prepared to sleep in the car, but the front desk supervisor worked a miracle and found us another room. Once we got settled into the other room, our stay was fine. The rooms are basic motel rooms. Breakfast is very very chaotic, and even though it was a buffet, it took forever to even have a server acknowledge us and serve us drinks. Service was frankly poor, but the breakfast buffet was included in the price of the room, so again, can't complain there. Be aware of the cutoff times. Honestly, for the price point and the location, the hotel probably deserves a much higher rating. Just be sure to have proper expectations!
Located at the entrance to the Bryce National Canyon. Very close to the visitor center. Rooms are clean. The hotel itself is massive. Staff are friendly. The on location restaurant is fantastic. Buffet at both breakfast and dinner. I would highly recommend staying here if you're coming to Bryce Canyon.
We had a wonderful stay while hiking and sightseeing in Bryce Canyon National Park. The front desk staff were very helpful in getting us registered and in answering all our questions. The restaurant wait staff were very attentive to our needs at both breakfast and dinner. The checkout clerks at the attached Ruby's General Store were also helpful and friendly.
We couldn't have found a better spot for a better price!! The hotel is almost in the park itself, it took just minutes to get there. The rooms were clean if slightly outdated. The restaurant has something for everyone. Well priced for children!!!!
Ruby's Inn features several lodges (=buildings) on a sprawling estate. The rooms, although not luxurious have everything you may need and are very clean. Access to the second floor is via stairs, so ask for a ground level room, if necessary. The pool is large and clean, with a small hot tub, both very nice and next to a well appointed gym.
I booked a lake view room for additional $10 and I thought, why not? Well, first of all, the hotel lobby was cozy and decorated perfectly with a grand fireplace. There are abundant information around for activities to book. The restaurant was also inside and a big gift shop (behind gift shop is a camping store). The check in process was easy even though there was a line. However, when we got to our room, I was expecting a view of the lake. I am not sure if that was a lake or a pond. Our room was on the first floor so I can't even enjoy the view as the parking was in front of our door. Their breakfast was great though. There was plenty of selection.
If you're looking for a great location for seeing Bryce Canyon, comfortable beds and terrific breakfast option, this is your place. Very convenient location, the shuttle bus to the park is just outside and the breakfast buffet is outstanding. I would return with pleasure.
Our family of 3 (mom, dad, tween son) spent one night here and it was noisy and difficult to park in front of our motel room, but we felt safe and slept well. We had to get help getting into our room as the key didn't work well. This facility is huge...many buildings and motel rooms, places to eat, general store, and laundry facilities. We did laundry and lost money in one washer but got it back after reporting it - thanks to the young man who was called in and brought our quarters back! The store is clean and fully stocked with touristy items and staffed with friendly people. Lots of tour buses and they continue to run so it's loud and stinky around them. The breakfast included in the price was standard fair and adequate. Really good wait staff there! Good location for visiting Bryce Canyon National Park. Probably would not stay here again though unless nothing else available or affordable.
Few lodging options make this place a booming business. Due to lots of package tour busses, you will wait in long lines for breakfast and dinner. Food is below average, so kind of a double blow. Quite pricey due to proximity to the park.
If you're not inclined to get a room inside the park at the lodge, this is the hotel for you. It is just outside the park and has all the facilities. The main lobby where breakfast is served (free) there is an ultra-high ceiling with a stone fireplace - very impressive. The rooms, and facilities, are pretty much standard, but clean. Service was friendly, and you can check out by leaving your door cards in the room - no formal ccheck-out process. For dinner you have to go across the street to Ruby's, down the street for Subway, or in Tropic (6mi) for excellent pizza/ffresh salad at the Pizza Place.
The property is located about a mile from the park. It has restaurant, grocery store and laundry services on property. The room decor is updated and has a nice size refrigerator and microwave. The free breakfast has the normal selections to choose from hot food , cereal, muffins etc.
Yes, this Best Western is large (they even have shuttles to take you to/from your room to the dining room!), but we were happy with it. We didn't encounter any of the staff issues as described by other TA reviewers, other than the sales staff behind the jewelry counter in their General Store. Our room was clean and both check-in & check-out were problem-free. There are several dining options on-site, which was quite nice after being "on the road" for most of the time. We enjoyed both their dinner and breakfast buffets. If you can't find something to eat here, then you are definitely a picky eater. We most certainly enjoyed their General Store......something for everyone. Yes, prices might be a bit high, but this is an area prime for tourists.......so nothing surprising about them.
If you like mass tourism then this is the place for you. There are 368 rooms. You can queue for breakfast and evening meal even in October. The reception staff were just ok I cam understand this with the numbers they deal with must be tedious. The grocery store prices were in our view outrageous. The breakfast was good and the rooms were fine, upstairs recommended. There are no plates/cutlery in the rooms so if bringing your food then bring cutlery too. There is no bar so nothing to do in the evening out of season apart from queue. Location really very good for Bryce Canyon. No recycling on site which is really tragic given the amount of waste and throughput of people. However recycling not seen anywhere in Utah. Be prepared for a $1 per night donation to appear on your bill, personal preference if you want to pay this on top of the $35 park entrance fee you would pay for Bryce Canyon. On balance given the one day we had in Bryce Canyon we regret staying at this hotel and with hindsight should have stayed in one of the small towns 15 to 20 miles down the road and driven the extra to Bryce.
The room was clean. Check in was a little slow but not bad. Our problem was the bathroom. The shower stunk. The floor of the shower floor squeaked very badly as if it was going to go thru the floor. We had no hot water. It was either scalding or freezing. It's bad when you have to think about when you want to get up and shower. We could hear the floor of the shower in the room next door. This was enough to make us not want to go back to this hotel .
Stayed at Ruby's for two nights in October. It was ok. Check in was slow, help seemed to be more interested in talking to one another than checking in people waiting in line...was kind of annoying. Rooms are a bit beat up, dated, but clean. Excellent showers. Breakfast buffet was basic food service stuff...I dont think anything is made there fresh...mostly re-heated. Not a lot to do at night. Bryce is great, but Ruby's is just tolerable...attentive staff would go a long way.
Visited here during the off season so it was pretty empty. The room was fine, nothing special and housekeeping had left cleaners which if I'd had my kids there, that would've been annoying but it was just my husband and I. The weird part is that the hotel (and entire area) was pretty empty the night we stayed so when we checked in during the afternoon, we'd hoped to be in the main building but they had us in a different building which wasn't a big deal except they put us in a ground floor room right under someone who was clearly having a long term stay (they had clothes hanging all over their door/railing to dry in FEBRUARY). There appeared to be no other people staying in this building when we checked in although a few cars showed up in the evening. But the worst part was whoever was right above us had their TV up super loud all night and I think they may have been dancing or exercising after midnight and it was so loud and really annoying since we knew the entire building had been basically empty (and there were a ton of rooms) when we arrived. Not sure why they put us right under this person as we saw no one else staying on the 2nd floor.
This hotel has a western vibe to it but it's not tacky and nicely done. The hotel rooms are a little dated and the shower is a bit touchy but overall clean and comfortable for the price. We ate at the restaurant and had the buffet it was decently priced and the food was really nice. They free breakfast was really good!
Our room was located in the Ponderosa Building on the bottom floor making it easy to carry our suitcases into the room. There is a second story at the Best Western Plus Ruby's Inn with several different buildings. The room itself was very large with 2 queen beds and lots of storage space. The whole area seemed to portray a Western Theme. There was a desk & chair, refrigerator, microwave, and everything was nice and clean. Our room had a separate toilet, shower/tub and sink area as well as a very large counter with a sink separate from the toilet area. There was a TV, and coffee maker as well as a hairdryer. All was very well laid out and the beds were comfortable. It appears Best Western Plus Ruby's Inn is used by major tour groups as there were large buses parked outside. It also has a huge shopping area for picking up frozen and fresh foods, nick-knacks, clothing, items you may need to do repair work, etc. We were given breakfast vouchers to use each morning. The buffet had a huge variety of food for different nationalities with several stations in the buffet area. It was a wonderful find and a great stay.
Toilet in room overflowed twice. Was resolved after their second attempt. Restrooms closest to the restaurant (which is a part of the hotel) nearest the lobby are not checked frequently enough to ensure soap, toilet paper etc are stocked sufficiently. Two consecutive days they ran out of supplies. What's worse is the staffs attitude when these issues were reported. Instead of apologizing, taking the feedback and escalating internally to ensure the overall issue would be resolved the restaurant staff denied any responsibility for the restrooms. Reporting the front desk did little either. We're now calling this chain “The Worst Eastern” This was in Bryce, ID. I've stayed in an inexpensive roadside motel a few miles further from Bryce Canyon and had a pleasant experience. I picked the Best Western because I was taking my elderly parents on vacation and wanted to ensure a comfortable experience for them. I regret not booking the roadside motel instead. I still don't understand what I paid for... where's the value?
The best thing about Ruby's is location: it is very close to Bryce National Park, with a shuttle bus stop right outside the hotel. No reason to use your car. The property is very large, and I don't recommend the dinners on site. There is a store with sandwiches and snacks on site. The rooms are comfortable and the buffet breakfast offers a good selection of hot dishes. Staff are amazingly cordial, given the workload of so many people.
The Best Western Plus Ruby's Inn was very crowded. A little shock for us after a few days in the beautiful lonliness. The check in was very late because the room was not ready. So it went differently than planned. After a long journey we go directly into Bryce Canyon. The room is equipped with everything needed. Strange is the coffee machine in the bathroom. The breakfast is far from healthy but more than enough. For a night at Bryce Canyon, the Ruby's Inn is suitable.
I work in travel and have stayed at ALL kinds of accommodations, so I am going to be as fair as possible. This is not an amazing place, but it is also not terrible either. There are very few options close to Bryce and so, even though this is a more budget type accomodation, they can basically charge you what they want; they will be at high occupancy either way. I had no real issues with this place. Yes, it is an old location, but I feel like they have maintained it as best as possible. We stayed in the main Lodge and our room was clean. The fridge and microwave were a nice plus and our room came with a free buffet breakfast, which was nice since again, there are very few options around. I have read other reviews about noise and I do agree that it is not the quietest, but still very normal with the room layout and the age of the building. I've stayed at more high end placed with the same noise problem due to the room layout. We did have an issue that our door lock stopped working. A staff member responded quickly and the whole unit was replaced by the time we got back to our room after our morning hike. The rest of the staff was nice and hard working as well. I would be fine with staying here again.
This hotel was in the best location with all of the amenities required including a store to purchase food items (at a very reasonable price) and gifts shop. Room was very clean, spacious and hot showers. Staff were friendly and the restaurant was good quality. We even took up the unplanned photo shoot experience, dressing up in the old Wild West era.
This hotel is closest to Bryce Canyon. We checked in early and the room was great- clean with comfortable beds. Great shopping for all including a grocery store. A shuttle to Bryce Canyon stops in front and a pay station for park admissions is there too. A huge tasty breakfast buffet is included with the room.
Stands in a quiet position, the cabin style rooms were pretty clean, comfortable and spacious. The rooms open directly onto the car-park, consequently there was some noise. Close enough to the canyon to walk over and watch the sunset, the changing colours as the sun went down were spectacular.
The hotel rooms were dated and in need of a serious renovation. The staff at the front desk was not friendly nor accommodating. We stayed at many Best Western Plus hotels on our National Parks trip and this was by far the worst one. Not worth the extra price!
Ruby's Inn is a huge complex with many buildings. Be warned that there are no elevators, so one needs to haul one's luggage upstairs if one is assigned a room on the second floor. The rooms are spacious, quite clean. There is a refrigerator. Internet connection is not very reliable. The breakfast buffet was good.
In 7 days of traveling the southwest, Best Western Ruby Inn was so warm, inviting, comfy and cozy. Decor was on point! I couldn't find anything wrong with it. I wish we could have stayed longer...and I wanted to purchase the throw blanket on the bed, it felt soft and snuggly. Great job Best Western!!!
Room was well appointed and clean. Bed was very very comfortable. I was Pleasantly surprised. This place is busy. Check in reminds me of disney and the overall busy-ness reminded me of yellowstone. But the rooms were excellent and the bed was great.
The location is great (would love to meet Ruby - talk about "owning the corner"!), the lobby is gorgeous. The gift shop is huge. There is a quick grab and go mini-bar in the lobby. Most rooms are in separate room blocks scattered around a massive parking lot (which could use better signage for directions). The parking lot is not well lit. The rooms (external doors) are large. The bedding is below average (plump or extra pillows aren't that expensive). Everything was clean. The restaurant is huge, but it has to be. It was almost unusable for us due to the hundreds of tour bus customers. You cannot get through the lobby when the buses disgorge or their travelers line up en masse to eat. We're talking hundreds. We had dinner in the main restaurant, and two of three meals were not good. We had the salad bar and while there were several salad components, there wasn't much unique there and you had to fight through two different lines to find the different toppings. We had ribs off the menu, and they were outstanding. We also had a pork chop off the menu, and it was inedible. You could not chew or cut it. We had to chase down the server (ended up getting another one for some needs like water refills, another drink) and when we explained the problem with the pork chop, he said, "Sorry." No replacement, no credit, no management came back to inquire. This was not his fault - his management failed to teach him how to provide great customer service. We wanted to use the breakfast credit but could not get in the door for breakfast due to the bus crowds. A hotel rep in the lobby sent us to the diner across the lot, and it was not officially open (15 minutes after the sign said they were open). Finally the employees (who were standing around inside) saw us and opened the door, but there was no coffee. Bummer. All that said, we would stay again. We want clean, close to the park and reasonably priced. The prices here are higher than they should be for the hotel but are appropriate for the supply/demand for rooms at this location.
Typical run-off-the-mill standard US hotel geared toward managing large crowds of people. The floor in the room and the corridors is dated and in dire need of replacement. Otherwise everything's fine. The location is just a few driving minutes from the entrance of Bryce National Park. The breakfast offers a surprisingly great choice and is quite tasty.
This business is not worthy of the Beat Western name. Our room had fecal stains on the sheets. When I called to get the sheets changed they sent the Maintance man who admitted this was not his job he proceeded to put our pillows on the floor to change the sheets. I asked for some new sheets and pillow cases to change the bed ourselves. The new sheets were torn. I asked if we could have a different room , the staff was rude and unhelpful. My wife went to take a shower only to find the tub with hair covering it and a clogged drain. The owners knows a stay here is a one and done deal so does not care. The other Best Western across the street is the same owner, I have no knowledge if the management is any better there ? My recommendation would be to not use Best Western at Bryce and find another place . On a positive note the salad bar at the restaurant was edible.
Way overpriced for what you get! Hotel is very old. TV didn't work well. The food wasn't all that great. Canneed peaches instead of fresh cut. I woke up at night to an odor, like a freshener was being piped into the room??? WAY overpriced!!!
It was very difficult to get an idea about what this place was like from the website. It is a massive complex with several large blocks of “motel” type double storey units. Rooms dingy but functional. From most of these it is a few minutes walk outside to the dining room for breakfast. The main area around reception has a large gift shop, food shop, pool etc. Considering the vast numbers of people staying there breakfast was extremely well organised and pretty good quality. Some staff had very strong accents and were difficult to understand. Whether you like this place is down to personal taste. It was clean and run like a well oiled machine. The hustle and bustle wasn't for us being so close to the peaceful and awe inspiring Bryce Canyon
Ideal location for visiting the park. Excellent facility, friendly helpful staff, very clean, good food and well stocked retail grocery store! You may also enjoy the cowboy theme with photos and memorabilia throughout the facility.
The hotel is very near the canyon. And, there is a shuttle that runs to the canyon from the hotel. Very convenient for a hike, then rest in the room. The room was nice. The breakfast was nice as well.Our room had a problem with the shower, but overall, very convenient and a pleasant stay.
Large comfortable rooms well equipped. Second floor rooms serviced by a lift. Plenty of parking spaces. Lakeside views not wonderful but much better than acres of Tarmac, trucks and numerous tourist coaches.
Fantastic location. Lakeview not special (messy). The upper flow makes so much noise that it is almost impossible to get some good sleep. Breakfast noting special and bread section I way too small area. Buffet does not speak to me and bit expensive for a buffet.
We had a restful night at this place last september 23,2019. though they gave us a two separate queen bed but that was ok. room was clean with amenities like toiletries,use of their microwave and fridge. They don't have free bottled drinking water (which is a must for me) and shower caps. downside of the room we had was that rooms were not sound proof. you can hear footsteps from the upper floor just above the room we stayed. free breakfast buffet was ok. dinner buffet price was ok too.
Overall, our party did not have any general problems with this very iconic but older establishment. The second floor level was extremely squeaky and we felt guilty walking around anywhere with respect to all the noise the lower level must of been experiencing. Also, at least in our building, there was no elevators therefore all luggage and anything carried had to be negotiated through the stairways and hallways. We are in our mid 60's and it wasn't a deal breaker but any older tenants would have a harder time.
Best Western Rubys Inn is the ast leg of my tour. I am able to provide a comparison. Room is clean and spacious. The balcony entrance is convenient. The attached gift store, fitness centre (quite well-equipped), indoor swimming pool, restaurant and a variety of activities make it a worthwhile experience. Unfortunately I don't have the time for the quad bikes and horses but definitely family friendly and convenient to Bryce Canyon's spectacular walks and observation points.
Not all that up-to-date on US flag etiquette, but told the flag displayed by the hotel in the dining room reversed. Noise seemed continuous outside first floor room. In room refrigerator hum disturbing all night long.
There are few options for hotels in this area. The BW Ruby's is an old property and needs a number of updates. Our room door key never worked - either the lock is a problem or the front desk staff do not know how to program the keys. There was a problem with the faucet. Hot water flows for 2 sec then its cold- if you jiggle the control, you get hot water again for 2 sec then jiggle it again....I find it hard to believe that nobody has reported this for the room we stayed in for 1 night. The property just did not bother to fix it. It would also help if the front desk staff were a bit friendlier and welcoming.
Our experience with national park hotels are that they are overpriced, usually noisy, and not all that nice, but this BW was just the opposite. We were in the Lakeview building on bottom floor, would have preferred second floor but couldn't get that. Clean room, comfy bed, good internet, and the Bfast included was a very nice buffet in their restaurant. Only a few minutes drive into park. We did hear the people above us early morning but had an otherwise quiet night. It is not cheap, but the lodge in the park is probably as much if not more. Dining choices in that area are very limited though. We ate at the diner, and it was not very good.
We stayed here Sept 5th. The noise from people walking on the second floor was annoying. We missed the breakfast because because the coupon was only good until 9:30 AM. We didn't feel like we got what we paid for.
We stayed at Plus Ruby's Inn for 2 nights. This is a great locastion and it's just a mile drive to the Bryce Canyon visitor center. The hotel is large and there are different hotel-room buildings surrounding the hotel. There are a lot of activities and you can rent almost anything from; horses, ATV's, mountain bikes etc. We had dinner in the Cowboy's Buffet & Steak Room. The food was good and the service from Constantin was outstanding. The hotelroom was clean and the beds were comfortable. There is a double sink in the back of the room which is seperated from the bathroom. The hotel and the area around are nicely decorated in Wild West style.
"Ruby's" monopolizes the area. The stores, shops are well stocked and orderly. However, the rooms are in serious need of updating!! Our room had dirt, hair and repairman's lamp parts on the bed. Maintenance girls, (no housekeeping?)came to change the sheets and spray the room, which reaked like dirty feet. Seriously. Plumbing was extremely slow. One of the maintenance girls had her walk talky on and a message of plumbing issues in another room came over loud and clear. Also, huge communication issue at the desk and unfriendly management with no apologies. With as much $$ that pours in to this establishment, for goodness sake, UPDATE your guest rooms! Never again.
This was a really nice hotel that had a TON of great amenities. They had a very fun shop with tons of great things. As well, they had a really good restaurant that had a good breakfast as well as Lunch and Dinner. We really enjoyed our stay and the comfortable room that we stayed in. As well, Ebenezers Grill was amazing and had great entertainment.
Room was marginal for the price- cracked tiles in bathroom, one of the stafff members at checkin was basically rude and not helpful at all. Breakfast buffet was good but again staff not friendly or informative
This hotel is located just outside Bryce Canyon National Park. Ruby's offers most amenities including a general store and 3 restaurants. Across the street they have Old Town that has souvenirs, a rock shop and an ice cream shop. They have thought of everything
The room was okay, convenient to the elevator and good view of the lake. But, the wall thru a/c was very loud. Maintenance replaced it with another one that was less noisy, but still loud. Refrigerator didn't cool, and the bathroom fan was loud.
Nice and close to bryce. Rooms are lackluster. Ac unit couldn't keep up, causing us to wake up several times during the night from being hot. Bathroom door was clearly warped and looked rather old. It was ok.
Lovely hôtel just at the entrance of the park with impeccable service at a very reasonable rate! The hotel is almost like a small village offering a multitude of shops on the premises. Highly recommended!
This is actually a small village with all kinds of attractions. We stayed after spending a day in Zion NP. Great room, excellent dinner in restaurant, great breakfast buffet. Fun to wander around. Highly recommend.
Highly recommend Ruby's inn! What a cute place with so much to do and learn. The place was very clean and ran efficiently. Adorable! The hotel is conventionally located near Bryce Canyon which made our trip very easy!
Do yourself a favor and avoid the Best Western Plus at all costs. It's a total dump. The only hope I see for this company/hotel is if another brand takes it over and does a total makeover. Just gross.
Ideal location for Bryce - good range of facilities and parking on site and largely friendly and helpful staff. The big negative is the chaotic arrangements at breakfast and the variable quality of some of the breakfast food. Comfortable rooms. If they can sort breakfast out, this could be 5*
Located at the entrance to Bryce canyon it is the closest property outside of the Bryce lodge. If you are traveling with children ask to stay in the main building if you want to be near the pool/gym. There are 4 other buildings that are part of the property as well as a commercial area with small shops
Stayed here three nights in July 2019. This is the biggest, loudest, most noisy Best Western we have ever stayed at. If I would have known what kind of place this is, I would never have booked us in here. Children running through the the hallways, yelling and carrying on, people talking in the hallways, slamming doors, and just chaotic. The breakfast was good, but so many people in there at once, milling around trying to get food. Go to breakfast early, otherwise you will wait in a long line to be seated. The staff just seemed overwhelmed. Had to ask twice to have the drain in our tub cleared, otherwise standing in two inches of water in the shower, also, no grab bar in the shower. Very slippery tub. I will say that it was quiet at night, and our room was very clean and comfortable. Just too much going on here. If you have kids that like to swim, this would probably be a great place for you. The location was fantastic, five minutes outside the park. Loved this area, but would stay in a quieter place next time.
It located few miles from entrance and it has desk to provide all kinds activities. So very convenient. It is huge by motel standard, with several hundreds of rooms occupying very large ground, the lobby is very large and beautiful decorated, the restaurant is also very large and service decent dinner and break fast (simple but ok quality). The only thing bothers me is the room smells very motel, that is bad.
Super clean, friendly, great location just next to the park's entrance and an excellent convenient store and souvenir shop. No freezer in the room but they will keep your ice packs in the hotel's freezer for you. Highly recommended!
Close to Bryce Canyon which is a positive. We had a room overlooking the car park, try and ask for one overlooking the lake. A bit of a tourist trap, nothing much around for miles and everything is relatively expensive. Restaurants were all closed by 9pm. The rooms were okay, nothing special. On the other side of the road, we went to the Best Western Grand by accident, which looked much nicer.
We were here in August, height of the season, and yes it was busy but it all worked very well. Family suite was great - a big main room with two queen beds and another adjoining room with another queen bed. It's not the most modern but it more than sufficed. The main building has a restaurant which was fine, a large general store which literally sold all you may need and other ways of parting you with your money (attraction desk, western photo shop etc). It's a slick operation - they've been around for decades and seem to have a monopoly at the park entrance. It shows too - prices aren't cheap but it really does the job. Laundromat was great, big campsite and RV Park next door, park shuttle but right outside (and park ticket office by the front entrance). It's got everything. You do feel like you're part of a machine - there's no personal service here, although lobby staff were very helpful on advice as to how to get the most from our stay. It really does the job in Bryce. Would recommend if you're coming to Bryce.
As soon as I walked in the bathroom the shower was dirty and full of hair and the room was difficult to find. The restaurant closes too soon for tourists who come from all over the world and want to see the sunset at 8.30pm on. The hotel is located really close to the Bayce Canyon and easy to reach.
It appears that the Ruby's franchise pretty much owns accommodations at the Bryce Canyon gate so there's not much competition. The complex is massive - lot's of people. Seems like parking is sufficient. We waited in line for about 15-20 min waiting on check-in even with 4 people working guest services. Our room was at the back, quiet, plenty of parking. Room was standard, two comfortable queen beds, clean but dated bathroom and sink area. Small fridge. Environmental controls fine. Huge gift shop, other amenities, place was covered with families and kids. Pleasant enough stay. Nothing special, but I wouldn't have any concerns with returning.
This was one stop on our road trip and was very impressed with the fun atmosphere of this hotel. The room was comfortable and clean. The breakfast buffet was awesome!! It had a shopping and supplies, laundry options and was well worth the price.
This hotel is in a great location, has a variety of amenities, and has a park shuttle bus stop right in front. Some of the rooms have been renovated, others are yet to be done. There was good variety and quality of food at the buffet breakfast, and I had a good dinner there. The restaurant staff were friendly and helpful and service was decent considering how crowded the restaurant was. I agree with other reviewers that it is probably over-priced for what you get, but you are paying for the location. Its very convenient to Bryce Canyon NP and nearby Kodachrome State Park. Kodachrome is smaller and MUCH less crowded than Bryce, but very beautiful.
We stopped here one evening as we planned to visit Bryce Canyon Nat Park the next morning. Our room was clean and comfortable. It's a large facility with several buildings. The main building has a restaurant and gift shop, including a large grocery area if you need to purchase snacks. We filled up on breakfast which was included; there was a really good variety of food, and our family was pleased.
This hotel is in dire need of a renovation. Does not offer a good value for the rate charged. The hotel's main redeeming value is its location and convenience for visiting Bryce Canyon. Hotel as an attached restaurant, gift shop, and grocery store which are nice features. Couldn't not imagine spending more than one night at this hotel; see Bryce Canyon and get the heck out of there.
Great location for a day at Bryce Canyon. They have a full service restaurant in the main building - and a burger place across the parking lot. Also a HUGE gift shop and convenience store. Just loved the place! Only criticism was that at $180 per night - didn't quite match the room! But location, location, location!
This place was extremely busy. The room was average, bath was extremely squeaky amd not just ours becauseI jeard the neighbors too. With it being busy people were loud outside until about 1am. The free breakfast was okay, they had enough options but it was over crowded and the service was extremely poor. It is in a nice convenient location while visiting Bryce Canyon.
Let me start by saying that the hotel is on a wonderful location when visiting Bryce. Huge set up to keep guests busy. We ordered our dinner off the menu instead of using the buffet...steaks and fish tasted great. Prices average, esp. in a isolated place like this. The whole place has a wonderful Ranch feel to it. Biggest let down were the rooms in the Ponderosa building though: upon opening the door there's an overwhelming smell of wet dogs/used sports socks coming out of all 3 ( !!!) rooms. Went back to reception and was given new rooms in the Elk building, bo questions asked. Again, the same smell although less nauseating this time. Left the doors open for about an hour, emptied all deodorants...and is was a little better - a little. The odor is in the wall to wall carpeting however ( it needs to be ripped out asap). All n all too bad because the lay out of the hotel is great, location too, as is the food. Rooms are rustic but have everything. Management needs to step up here and take action. For now, this hotel will be in our memories for ever as the "Hotel with the worst smell ever".
I think this place polarises people. But I absolutely adore it. It's super convenient for Bryce Canyon it is very busy but the woody feel to the place won me over completely. Yes the dining is more canteen and there is a busy gift shop on the side. Don't care I just loved it.
This ‘hotel' was to be the 15th & 16th night of our 17 night holiday, even though I have paid for the second night we shall be moving on. I blame myself for booking this as I took the average review as opposed to really taking to much notice of the 1 star reviews, this is why I have left 2 stars so that similar travellers to us will hopefully take notice.. They make a great deal of the hotel been in the same ownership since 1916... you can tell. The rooms are terrible, old, broken, smelly and the bathrooms ingrained with dirt and stained shower curtain and by far the worst we have stayed in this holiday. You come here for location and THEY prey on that, it's a massive sight commercialised beyond belief, there is not enough staff for the volume of folk and their attitude reflects this even having to clear our own plates despite the staff just been propped against the wall shooting the breeze ... the evening buffet is very average at best and the breakfast I was offered this morning (after queuing out into the lobby for 20 minutes, @8am) similar. Did not go to the Western bar, as the menu really is restrictive for kids. Swimming pool is indoor and OK, seating area pretty good. My advice is to find a decent hotel that cares a little more about the guests rather than piling up the bucks, yes you may have to drive 10 miles to get to the park but believe me that will be some of the best 10 miles you drive on your holiday! Terrible, terrible, terrible,
The location is very close to Bryce National Park, the rooms were adequate to pretty food for a Best Western. The service at check-in and check out was awesome. The servers in the restaurant were very nice and efficient considering the volume of people. The indoor pool was good for the kids. However, the great service and a decent facility do not make up for the fact that this place is a total tourist trap and a rip off at almost $200 per night for a room with two beds. There was no coffee in the lobby - I ended up buying a horrible cup of coffee in the adjacent general store for $2.00. I guess I should have waited for the included breakfast which was delicious (best biscuits and gravy outside the south) but very, very crowded around the buffet. If I ever return to Bryce I certainly will pick a more low-key less frequented place.
The campground is too big and too commercialised fire pit is next to neighbours sewer hose! Worst experience in 3 week trip of trip southwest usa. Don't get fooled by website it looks like authentic but it feels liks amusement park authentic
Twice my husband was harassed about our service dog. He carries his identification card with him at all times to verify that our Australian Shepherd is a service dog, but we were asked to leave both the grocery store and the restaurant. This is a violation of our basic civil liberties, let alone bad customer service. We have taken the dog to any number of spots and never been harassed about it. It is true that our dog gave a small protective bark when the waitress arrived on the second night of our stay, but to characterize this as "endangering the staff," as was done, is ridiculous. The night before, we were in the same restaurant and the waiter was very nice about our dog. Yet the second night we were told in a threatening tone by a grim-faced woman that if are dog continued to "endanger the staff" we would have to leave. We left of our own volition. I cannot recommend such a place to customers, even though Ruby's seems to have a monopoly on the business at Bryce Canyon. There are other eateries and small grocery stores nearby, however.
Unfortunately, we would never stay at Best Western Plus Ruby's Inn again or would I recommend it. When I made our reservation, I asked to be in the main lodge, but we were assigned room 7271 in the Deer Building and the smell in this room was just awful. We asked the front desk to change to a room in another building but they would only give us a room in the same building. When we went into this 2nd room, it smelled the same, so instead of moving all of our suitcases, we stayed in room 7271. I complained again so maintenance put an ionizer in the room and said we could not enter for an hour while it was running because it would be dangerous since it removes all the oxygen. We came back 2 hours later and the ionizer was still running. We went to the front desk and they contacted maintenance to stop it. They told us to meet them at the room. We stood outside for 40 minutes and no one showed up. We went back to the main desk (again!) and they simply handed us maintenance's extension and told us to call them ourselves from INSIDE the room. I told them maintenance said it would be dangerous for us to enter the room while the machine was running. Shouldn't they have known that? At that point, we asked to talk to the manager who finally got in touch with maintenance. Unfortunately, the ionizer did not remove the smell and no one at the hotel even had the courtesy to check back with us to see if we were still having an issue. After 3 nights in this room the smell was on everything we owned, we could even smell it in our hair. Once home, I had to wash all of our clothes twice and air out and spray all of my suitcases with fabreeze in order to remove the smell.
I stayed at Ruby's for five days. The room had a mildew smell, carpets were dirty, and toilet was propped up with a shim. Two maids did their job cleaning and were friendly. The other maids did not seem to care about doing a good job, they didn't vacuum nor did they clean the bathroom, just left clean towels. If it wasn't for a class I was taking, I would have left.
If you are picturing being alone overlooking Bryce canyon in solitude taking in the peace and quiet, plan to drop that dream. After the quiet of Escalante, Bryce was a Zoo, and so was this hotel. We arrived after 4:30 and the place was packed. Check-in went smoothly and we were shown our room which was in one of the several buildings on the property. We passed the pool and the thought of going there was diminished right away as it packed with people. Our room was on the upper floor without an elevator. Carrying several bags up a floor after a day full of hiking was not fun. The room was okay and we slept well, it was nice to have a large fridge for our food and drinks. Breakfast was chaotic to say the least. We got there at 8 and already had to wait in line. It was hard to get to the buffet and get what you wanted, I got very overwhelmed. Once we finished the line was 3 times longer, so go early if you plan on eating. The most disappointing thing is my son left his stuffed animal in the room and I've tried contacting Ruby's several times, including their lost and found email and still have not heard back. This is the first and last time we will be staying at Ruby's, it was a disappointment and way to big for us.
We must have had a very different experience than some others here, because we had a lovely stay here. The rooms were large (appreciated!) and the beds comfortable. The room was squeaky clean. We arrived before check--in time and the staff went out off their way to ensure that we could move into our room within 10 minutes. Kudos! The pool was refreshing but wish there was a little more space on the 4 sides of it to walk without stepping over other people's feet and risking a fall into the pool. We stayed two nights. There are at least 3 eateries to choose from in the area, or you can drive less than 5 miles to get to others. Just don't expect any chain restaurants! WiFi was "just okay", as it would drop out at least twice a night. Other than that, we were pretty happy.
The hotel is obviously old but the bed was comfortable and the staff was nice. My only complaint was noise. I didn't sleep well because I could hear everything from outside. People were coming and going all night and I could hear it from the second floor. There was a lot of light that came through the door when it was closed and I'm sure it was the issue. If you aren't a heavy sleeper bring ear plugs. Besides that the staff was very friendly and helpful even with it being very busy. The breakfast was good too.
We had a room in the Lakeview building for three nights. The staircase and room doors were dirty. The door to my room was so tight that the only way to close it was to slam it shut. The room had some awful weird odor. Even opening the windows to air it out didn't help. The chair was so dirty that no one would sit on it. I put a note on the chair for housekeeping to clean it, but when we returned to the room the next night we found that the room was not serviced at all. BW gives you the option to sign up to skip housekeeping service in exchange for reward points, but we had not signed up for that, so don't know why they missed cleaning our room the first day. The bathtub and wall was made of acrylic and squeaked with every move. The bathroom wall was so thin that I could hear every squeak that was made when the tub next door was in use. The shower water temperature was always fluctuating. The reasons I rate this hotel two stars instead of one is because the breakfast buffet food was fairly good (for this class of hotel), and service was efficient. Also, I like the long counter with two sinks that was outside of the tub/toilet room. The Bryce Canyon shuttle stops right outside the lobby so it is very convenient to stay here.
Very rude treatment at check in. We were insulted by staff and our request ignored. We were told we did not Know the system. It is a take it or leave it hotel. I would avoid staying here. Maybe other facilities in the area are better
We stayed just one night on our tour through several national parks. Rooms were OK but we couldn't get coffee to go from the lobby or restaurant when we headed out at 7am. It's hard to believe that we are the only people to want some!
My elderly father did his appropriate research on this hotel's website and even called this hotel itself to confirm that all 4 of our rooms (that we reserved) opened to interior corridors instead of opening to the outside or the parking lot. He had booked these rooms over a year ago. Unfortunately, when we checked in on 7/2/19, after spending the day touring Bryce Canyon, we were greeted by Kat, a front desk clerk that barely spoke English. At first, my elderly father was told that they only had one room for the reservation when we had actually reserved 4 rooms total. Then Kat told us she had the 4 rooms but they were scattered all over different areas of the hotel. Kat finally got all 4 rooms together. We asked Kat several times if all 4 of the rooms opened to interior corridors and not to the outside parking lot. Kat said over and over again that they did open to interior corridors. Three different people in our group asked her three different ways, in case there was some sort of language barrier and she continued to tell us that they all 4 opened to interior corridors. After looking at the hotel map that Kat gave us, we asked for the manager because we knew the rooms were "down and out", which means they opened to the outside parking lot, not an interior corridor. When the manager, Inina (a shorter blonde lady) came out, she was immediately rude and condescending to my elderly father. She said it was his fault that he did not reserve the rooms in the tower (which is where the lobby exists) and that those were the only ones that opened to interior corridors. We told her over and over again that he did his appropriate research online and even called the hotel to make sure the 4 rooms we reserved opened to interior corridors. She continued to be extremely rude to my elderly father. I asked her what they could do for us, since we did all the right steps, but still got screwed out of 4 rooms that opened to interior corridors. She said that she couldn't do anything for us. Unfortunately, we were stuck staying in these 4 horrible "down and out" rooms. This is the 2nd time our large group has had an issue with a Best Western Hotel. All 4 families in our group have vowed to NEVER STAY IN ANOTHER BEST WESTERN HOTEL EVER AGAIN! Best Western's standards have gone way downhill. The front desk staff and that manager should be fired immediately for lying and being extremely rude to customers, especially elderly ones. We figured you would want to make a party of 12 people happy since we would be spending a lot of money at the hotel, due to the size of our group, but nope, the manager didn't care at all. When we walked a long way from the lobby to get to our rooms, which were in a totally different building, there was an inch gap at the bottom of each of the hotel rooms, and since they opened to the parking lot, we were afraid that critters or bugs would come into the room thru the gap, so we rolled up bath towels and stuck them at the bottom of the door while we were in the room. The toilet in our room backed up during normal use. We called the front desk immediately, and they sent the maintenance staff immediately. The maintenance staff were quick and efficient. They also told us that this happens all the time in the hotel due to the old plumbing. Something that the manager and staff should be looking into, instead of being rude to the customers. We all decided to eat dinner at Ruby's Inn Cowboy's Buffet, where we had the best waitress ever. Her name was Sandra. She really made our dinner special for the 12 of us. She really made our evening a lot better and calmed us all down after dealing with the incompetent front desk clerk and manager. Be thankful you have a wonderful waitress in Sandra. The younger adults and kids in our party decided to go swimming in the pool. They said the pool was so over chlorinated that they couldn't see the bottom of the pool. How nasty! The next day, we had complimentary breakfast at Ruby's Inn Cowboy's Buffet (as part of the stay) and we had a wonderful waiter named Cajun. Cajun was a great waiter for our party of 12 people.
My husband and I have enjoyed many Best Westerns, but this one was awful. We were supposed to stay three nights at Best Western Plus Ruby's Inn, but left as fast as we could after one. Here's why: The indoor pool chemical content was so toxic that you could smell it all the way down the hallway; and yet, the pool water was murky and disgusting. The main lodge where we stayed was noisy with slamming doors and clanking, old air conditioning units - all night long. Our ADA accessible room was cramped and needed usable grab bars near the toilet. The staff seemed overwhelmed and unfriendly. Average breakfast fare. Frankly, the main lodge needs to be torn down and rebuilt. Otherwise it should be renamed Best Western Minus Rubbish Inn. Pictures don't really capture the exhausted, gross atmosphere but I have included some.
Older property, needs some significant updating.....sleep quality was poor due to being able to hear the folks above walking throughout their room and every time they flushed the toilet. Not only that, but while taking a shower without adjusting the temp it went cold, so adjusted to a bit warmer and then almost was burned from the water turning TOO hot. Yes, I reported and maintenance came and ran his hand under the tap...it is a bit different to be standing in the shower for more than a minute! Unless you absolutely need the proximity to the National Park then not worth the $160/night price! Definitely not up to Best Western Plus standards. Breakfast buffet was a zoo! During two days we felt the staff was more interested in having a conversation with each other in their native tongue than assisting the patrons waiting to be taken care of. Ruby's owns the town and the prices are HIGH! We went to Tropic and down to Bryce Canyon City to take our evening meals. Better service and much more reasonable prices. Air conditioning needs some work, we had our temp at 66 and still felt quite warm! Overall very disappointed. When I expressed this to the front dest they gave me the 'doe eye' stare.
Location of the hotel is very good - just about 5 minutes to the Bryce Canyon. They've got everything you might need. The owners are trying to think of every little detail to make guests' experience great
Dont know who owns the Ruby's Inn. I can tell you they own just about all the services in Bryce Canyon City.! This is an old property and the Buildings are in a Western Motiff. We just about cooked in our room and had to crack the front door to cool our room on a 46 degree night. The food service in this town are not very good , but they are priced rather high for very poor quality
updated, clean rooms, LOTS of shops and activities to do. About 10 minutes from Bryce Canyon National Park. The prices of items in the shops is reasonable. Rooms come with vouchers for buffet breakfast. The buffet lunch was only 15$, good value
So this place wasn't terrible, room was sufficiently clean and price was reasonable. The main reason we stayed here was the location and proximity to the park - enabling us to ride the shuttle into Bryce... but this place is old - extremely dated. Breakfast buffet was okay, waiters were nice but hostess was rude every morning... it was convenient having a general small store on site.... wouldn't say I'll never stay here again, but I'll look around for other places... this was not my favorite stay
We spent the night here and got there as the pool closed. The hotel area is massive and Ruby's pretty much runs the entire town. Breakfast is included but you have to wait to be seated. Large buffet filled with lots of goodies. The room was clean.
The room in Ponderosa had a strange odor to it. I cleaned up some water near the shower and the towel was almost black with dirt after mopping up the floor. Most of the staff were less than friendly with only rare exceptions. The buffet was not very good but very expensive. The shuttle service to Bryce Canyon was excellent with great service and hardly any wait. I recommend Bryce Canyon but I'm not too sure about Ruby's Best Western.
The lobby is beautiful, the rooms rustic (matching the decor of the entire property) and in very good repair and clean. Very nice pool and hot tub, lots of free parking, and a complimentary breakfast buffet with all options. Property also has two restaurant options, one a buffet the other a traditional sit-down-and-order. We tried and loved the buffet. They have several lodges in addition to the main one, and lots of rooms. Only 2 miles from entrance to Bryce Canyon.
My wife and I stay at Ruby's once a year when we participate in the Bryce Canyon Astronomy Festival. It's a good motel. Clean rooms, good food. Very conveniently located. We like to stay out in the rooms facing the lake. Its quiet there and away from most of the guests. Its a large complex, lots of choices.
We had two adjoining rooms for a trip to Bryce Canyon (2 adults, 2 teens). One room was fine but the other smelled damp and the carpet was disconcertingly moist. Rooms were clean overall despite the moisture issue. Convenience general store Is attached to the facility and that was very handy. Location is good - shuttle bus right to the park - but the onsite food is meh. The portions are enormous but bland and the breakfast buffet is nothing great - small, chilly muffin, squashed fruit, boiled eggs that were peeled fiercely and left in tatters.
This hotel is close to the park entrance & the park shuttle stops in front (even though the main shuttle building is across the street)! You can also buy your park passes from a kiosk at the hotel. My room was nice and large. Exterior door & motel style overall. There's a laundromat, a liquor kiosk (bring your own- it's overpriced & the wine options are bad), a grocery store, restaurant, etc. I found the front desk staff to be fairly disinterested in helping me or other guests. They were very young & I would assume seasonal summer staff from HS or a college, but better customer service would be more pleasant to have.
I can't believe this place gets more than 2 stars. I thought the iconic Ruby's Inn would be well taken care of - it's not. The rooms are incredibly old and dated and frankly felt dirty. The "breakfast" was not good at all and don't get me started on dinner there. The problem is that you don't have a lot of other options in Bryce Canyon City, so they can get their standards low because you don't have many other choices. The plus sides were the amount of room (we had 2 queen beds, 1 king suite) and the proximity to the shuttle. If you're looking to stay at Bryce Canyon, I'd check out the Best Western across the street. At least that was new.
Ruby's Inn goes above and beyond! I grew up coming here and the whole experience is just as amazing as I remember. They offer all that you would need and want to do. I also love the General Store and they sell a little of everything! I love the fountain drinks too!
Due to complications on our reservations through a website that went bankrupt, our reservation at the Best Western Plus Canyon Grand Hotel vanished. A beautiful hotel upon entering, but very disappointed finding that we had no reservation. However, the staff did everything possible, including finding us rooms for the two nights at the Best Western Plus Ruby's Inn across the highway. A very disappointing stay. An aged hotel that is a borderline “Plus” by Best Western Hotel standards, in my opinion. Highly recommend staying at the Best Western Plus Canyon Grand Hotel.
We were very happy with the location of Ruby's and the fact that the Bryce Canyon shuttle stopped at this hotel about every 15 minutes. We stayed in the Ponderosa, second floor, and asked for a pet-free room. The room was spacious and clean. The bed was a bit lumpty, however, and the carpet should be replaced. The breakfast buffet (it's also offered at lunch and dinner) was great - tasty and many choices. There is a general store nearby if you need something. Ruby's staff were all pleasant and helpful. All in all, a great experience.
Ruby's, named after Reuben Syrett, who first built a lodge and cabins at the present site in 1916, is literally right at the entrance to Bryce Canyon National Park. Due to the Syrett family's keen ability to strategically position themselves accordingly, as Bryce was declared a National Park in 1928, they donated a tract of private land to the state of Utah to build a road up to the park, which is now Utah Rt 63 that intersects UT Rt 12. The family were able to legally wrangle in their favor a new state law in 2007 which permitted them to incorporate. Mostly Syrett family members (approx.198 population), comprise the newly named town of Bryce Canyon City. The UT legislature immediately amended the 2007 law to restrict future actions which forced the state to grant the Syrett family's petition to incorporate. Very interesting history worth reading. Millions of people have passed through the doors of Ruby's over these many decades. They offer quality Best Western brand lodging with full year 'round amenities on the property including full service restaurant, huge quality gift shops, grocery stores, entertainment, trail rides/adventures, RV camping site, gas station, and many other guest services. This multi-generational family run and managed business continues to provide excellent guest accommodations at a reasonable value considering their prime location at one of the most popular natural attractions in the world. You may also purchase famous western artist, Lynn Griffin's, reproduction art on display at Ruby's. Even if you're not visiting Bryce Canyon, Ruby's is a great place to stop. If you can't get lodging accommodations at Ruby's, try the nearby town of Tropic on Rt, 12 where many new cabins, B&B's, and rooms are available... So many wonderful memories @ Ruby's and this beautiful part of the world!!!
Great location to NP lots to do busy place. Very friendly lots of food choices rodeo close little shops around . indoor pool. we were up graded to Jacuzzi suite, big room giant gift shop grocery store camping supplies. Lots of things to do .
Ate at their restaurant located in tourist central near the entrance of Bryce Canyon National Park. There is a buffet but you can also order off the menu. Good food and very friendly service. Fit what we needed for the evening.
Ruby's has it all. Loved it. We were skeptical at first but the room and restaurant were great. Fabulous gift shop. Close to Bryce Canyon and even provided a shuttle bus, free of charge. A good experience and family oriented.
Both hotels at the entrance to Bryce are owned by Best Western. I know I paid a premium for the convenience. You would never guess the owners honestly care about anything else excerpts profit margins. So many things needed updating/upgrading: showers, paint; and/or repair: door to room....
If I could give negative points I wouldn't hesitate to. This place is the worst hotel I've ever been too. There's not a single employee that I encountered that look like they want to be there. THEIR ROOMS ARE ABSOLUTELY DISGUSTING, the interior and exterior of their rooms/buildings. I can't believe they let these rooms to be rented out to their guests that pay lots of money to stay for a night. In addition to their rooms being horrible they also don't care about the quality of the food they serve their guests. I will not recommend this place to friends, family and colleagues. So very disappointed in Rubys Inn. They should look for a change in management in their business because obviously nothing is going right for this place.
We stayed at Ruby's Inn for two nights and it is a good base to explore Bryce Canyon. There is a shuttle bus right in front of the hotel, which is very handy. We found the whole place a bit touristy (and the lunch buffet was somewhat subpar). We had a clean (but dark) room with a comfortable bed. The complimentary breakfast was good. Staff was very friendly.
This is huge motel/hotel multiple buildings. We reserved 3-rooms and found them in different buildings even after requesting to be close of each other. One of the room reserved was 2-king beds but got only 1-complementry breakfast voucher. Would anyone reserve 2-king beds for 1-person? When tolled that this is for 4-person, then they offer higher rate. Wow..!! Out of half dozen building, they have only one building with elevator. For other buildings, you must use stairs, "dirty and dark stairs". Yuk..!! Poorly maintained guest room. Door does not close unless slammed- be careful not to get hurt. Bathroom fan too noisy. Dirty carpet. Room too dark.
We stayed in this hotel some days ago. Very good hotel, perfect position for Bryce Canyon. Very useful laundry service!!! We suggest it!!! But they have to wash the moquette of each room, It Is quite old and dirty. Very good 8/10
We visited Bryce Canyon in May 2019, and stayed at this hotel. The rooms were nice and while building is older the furnishings were updated. Room was clean and we had view of a small lake. The restaurant attached to hotel was excellent and service was good even tho very busy especially at popular dining times. The service at hotel was wonderful and there was an indoor heated pool that we did not use while there. Also attached to hotel is a large gift store and market which has everything you would need. Laundry facilities available as well. Town is small with not much going on but if your visiting the national park that's what you would be doing anyway. Shuttle service picks up I. Front of hotel if you don't want to drive in,
My first impression of Ruby's was very poor, as we drove up in our car we saw multiple signs saying "Ruby's Inn." However, the signs did not actually mark the inn. When we finally saw Ruby's, it was by luck as the only sign showing it was a hotel was a "Best Western Hotel" sign. Then, when I walked up to the front desk, "Dennis" greeted me with a half-hearted smile, and told us our room was not ready since we were 30 minutes early. After that, we spent 5 minutes just trying to navigate the premises and find our room. Then, when we got to our room, it took about 5 minutes just to unlock the door because the doorknob and lock were stiff. To top that, if you wanted to get it open easier you have to pull up on the handle rather than down. (They did not tell us that). When we got into our room, we noticed that the bed covers had marks on them. When my son went to go take a shower the handle would not allow us to change the temperature since it would not turn. The beds as well were very firm and uncomfortable. The walls and ceiling were VERY thin and we could hear people above and next to the room.
The rooms in this massive hotel complex are great and the food was fine.The bad review is due to the terrible staff. We never met one that was even remotely polite. We felt like a giant inconvenience to all of them The exception was the dinner show at Ebenezer's Bar and Grill. Dinner and the show were excellent and the staff were fine. Don't know if the service was better elsewhere because the whole town is owned by one family.