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Best Western Plus Hotel Ruby's Inn, Bryce Canyon City

26 South Main Street, 84764, Bryce Canyon City, United States - See on a map
Best Western Plus Ruby's Inn - Welcome to the Best Western Plus Ruby's Inn The Best Western Plus Ruby's Inn is ideally located in the center of Bryce Canyon City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience the wonder of being just one mile from the awe-inspiring Bryce Canyon National Park when staying at this pet-friendly Bryce Canyon City hotel. So many other stunning sights are just a short drive away. Discover the beauty of Kodachrome State Park, Cedar Breaks National Monument and Grand Stair Case National Monument - all within 60 miles or less of this Bryce Canyon City hotel. If you're looking for an incredibly memorable way to experience these wonders from high above, try taking a helicopter ride with Scenic Flights. Just a block from Ruby's Horse Rides and Bryce Canyon ATV, you can experience the stunning scenery in a fun, exciting way. In looking for more ways to be active and enjoy the sights while staying at this Utah hotel, incredible hiking is just a mile away at Bryce Canyon, open year round, and many choose to go mountain biking or cross-country skiing during the winter months. After seeing the sights, be sure to visit Old Bryce Town for shopping, souvenirs and delicious treats, or unwind at night at Ebenezer's Dinner Show. With both Canyon Diner and Cowboy's Buffet and Steak located on the premises, you won't have to leave this Bryce Canyon City hotel for a great meal. After a full day of exploring the area, you'll delight in coming back to the comfortable, well-appointed rooms. Enjoy abundant amenities - including cable satellite television with movie channels, a microwave, a refrigerator, a desk and free wireless Internet - during your stay. Unwind in the sparkling indoor heated pool or the outdoor seasonal pool and the relaxing hot tub. Get even more value out of your stay at this pet-friendly Bryce Canyon City hotel with generous amenities, including a basketball court, mountain bike rentals, free parking, a 24-hour airport car and business services. Looking to host a meeting while you're in town? We offer meeting space accommodating up to 300 attendees. Enjoy your stay!

Best Western Plus

Hotel Ruby's Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Airport shuttle
    Airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 7159 guest reviews
NOTE ISSUED
Excellent
1537
Very Good
2582
Average
1898
Poor
709
Terrible
433
REFER TO NOTICE
Business Business
76
Couples Couples
2867
Family Family
2269
Friends getaway Friends getaway
699
Solo travel Solo travel
220
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Close to Bryce"

5
whitedogsmom, new jersey 20/05/2022

The location is great! Requested and got a 1st floor room! The dinner buffet was ok, The breakfast buffet was good! The front desk staff were very efficient and helpful! We chose to not use the available shuttle and drove to the park ourselves!

"Very nice"

5
philipr440, Danvers, United States 20/05/2022

I was amazed at how large the property was & how many buildings they had on site . They have a restaurant attached & gave a voucher for Breakfast which was totally Amazing . This was a very comfortable hotel , But the parking lot for check-in is VERY congested . They should have painted markings for better direction as their are too many drivers from various areas who drive differently !!

"Trip to Bryce NP"

3
terrydeakle, Winston Salem, North Carolina 19/05/2022

I'd recommend a second floor room regardless of how many bags you have to carry . The second level seems to have poor sound insulation so we heard a lot of foot traffic from the second floor guest! Not pleasant.

"Location, Food, Service"

5
User 19/05/2022

We had a great stay. Perfect location, easy to get shuttles into the park or drive in. Restaurant was really good. Attentive and friendly staff at hotel and restaurant. Unfortunately, noisy upper level neighbors affected our sleep. Kept us up most of the night.

"Worst Western Hotel Ruby's Inn"

1
User 16/05/2022

Don't stay here! The noise is unbelievable from the room above, next door, who knows where it was coming from. Woken up multiple times throughout the night/early morning, so hard to believe it was all from the same room. Told at check-in to arrive early for breakfast to avoid lines. Arrived at 7:00 AM to find a 50 person line snaking through the lobby. We didn't wait. Room was sub standard. Bathroom old and dirty. We are on a month long road trip staying in multiple hotels throughout the south west. This hotel is by far the worst we have ever experienced.

Lance Syrett, General Manager at Best Western Plus Ruby'S Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We are currently working on a solution for the noise. We hope to have a plan soon. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Good service, great location, limited other hotel options in area"

4
Charles M, Pretoria, South Africa 12/05/2022

Our stay was delightful. We were there on a windy early May evening. The location is excellent - just a few miles from the entrance to Bryce Canyon. The attached restaurant offers a wonderful menu, as well as breakfast, lunch, and dinner buffets. The wine choices were limited but good. Adrian, from Romania, provided excellent attention and service during the late lunch and dinner times.

"Location, location location .."

4
John M, San Ramon, California 11/05/2022

Would not recommend this place if you plan to spend multiple days or a good amount of time in the hotel. If you'll be mostly in the park and abouts, this is excellent due to its location. It's just outside the park, 15 - 30 minutes to the scenic spots & trail heads within. We stayed overnight, and were happy with our room and the (substantial) free breakfast. 2 level and no elevators, so dragging suitcases up stairs is a minor pain.

"A Poor Choice for a stay at Bryce Canyon"

1
srk123, Cerritos, California 09/05/2022

Our room was at the farthest-away building of the property from the main building. They put us on the second floor of that building and there was no elevator, so when we found out about this, I asked for a different room on a lower floor because I am 77 years old and unable to carry my bags up a flight of stairs. They said no other room was available as they were sold out, so they didn't help nor provide anyone to help me with my bags. So after waiting about 15 minutes at the outer building in the cold, I was able to find another guest to help me with my bags up the stairs, and I was able to roll them to my room--a very unpleasant experience. The room itself was large, but old and stuffy. When I turned on the light in the bathroom, the very loud fan came on, which could be heard throughout the room. The shower was hard to control. But I'm glad to say the TV worked fine. When I went to check out the next morning, I again complained to the staff, but they weren't really responsive, so I am going to write to Best Western in more detail about my unpleasant (and expensive) stay at this Best Western hotel.

"Clean and convenient!"

4
User 08/05/2022

The rooms are a bit dated, but still comfortable and clean. Super close to Bryce. The lodge complex has a gift shop and market, which was nice for grabbing souvenirs + lunch to-go for the next day on the road. The free breakfast was not great, but fine.

"Don't Waste Your Money"

1
User 08/05/2022

The hotel room was dirty and in very poor condition, and very much a let down There was hair on the bed covers and in the bathroom sink. There was mold along the ceiling in the bathroom. The tub floor squeaked along with the bathroom floor causing the tile grout to fall out. This was not a room that you want to return to, to relax following a day of hiking and sightseeing.

"Best Western Ruby's Inn at Bryce Canyon staying experience"

3
User 04/05/2022

Good value but don't expect much. The window wall heater makes noise all night long and is unable to heat up the bathroom area at the end of the room. Staff ok but not very helpful or friendly. We had trouble setting up internet service and had a hard time getting help from the front desk. The food at the restaurant is normal but we did received excellent service at the restaurant. Overall, you get what you paid for.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"Thank God we only had to stay one night. It's really bad"

2
smm405, Lebanon, New Hampshire 04/05/2022

First off, Ruby's is the only show in town. The rooms are from the 1950's clean but very dated. A wrecking ball would be a good thing. NOT sound proof so could hear folks in the rooms next to us. Both sides. NO INTERNET. Hey it's 2022, what's the story ? The whole complex is poorly laid out. Several buildings. We had dinner at the restaurant. We all had Ribs (4 people in our party) and they were by far the worst ever. Breakfast the next morning was better but not by much. It was ok but plenty of it if you want to load up for the day.. After staying in Zion to this was like night and day.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I appreciate your feedback and will share your comments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"This hotel is a dump, serves prison slop for food, long lines for breakfast, outdated rooms, no internet."

1
Dhanvantre, Santa Fe, New Mexico 03/05/2022

The food was literally un-edible prison slop. I could not even identify the items in the hot buffet bar. This was after i waited in line over 40 people long just to get into the dining room. We were treated like cattle. The internet was not working the entire stay also. Due to the poor quality of this hotel and it's horrific food and service i left 2 days early and lost over $400 because i could not stay another night in this dump.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I appreciate your feedback and will share your comments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"Never again"

1
User 30/04/2022

Room was terribly maintained. Had ad smell. Emptied bottle of febreze in room. Breakfast buffet was minimal. No flavor.. would not recommend this place to anyone who would like the hotel to not impact negatively your visit to national park. Plus was proximity to national park.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will discuss these things with our staff. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great location to Bryce Canyon"

5
JunelleG, Vidor, Texas 28/04/2022

This Best Western was in a great location for visiting Bryce Canyon National Park. They had a wonderful buffet breakfast. This is a beautiful lodge. Internet did not work too well. I highly recommend Ruby's Inn.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Basic hotel"

3
lisa5gny, East Northport, New York 24/04/2022

Ok hotel. Very basic room for the cost. Close to park so that's a positive. Amenities in room are minimal. TV remote didn't work. Couldn't get anyone at the desk or in guest services to answer the phone. Breakfast buffet very limited but edible.

"Functional"

4
Ella_RM, New York City, New York 24/04/2022

The hotel is actually a compound with many buildings. They all look rustic. Rooms are fair size, clean and functional. Definitely better than an average two or two and half star hotel. One suggestion is to install change machine in the laundry building.

"Grueling check in process"

3
User 23/04/2022

We stayed 1 night at this hotel and at first impression on check in I was very disappointed with the very long line with 3 front desk agents working I feel this can use improvement and not be so frustrating. Breakfast we got to go because again it was packed. The hotel to me seemed like an amusement park with the long lines every where you went.

"Great Hotel near Bryce Canyon"

5
morocco_traveller, Cedar City, Utah 23/04/2022

This is a really nice property with pretty much everything you would need located internally. The restaurant was really good. The breakfast was excellent. The room clean and comfortable with parking easily available. The internet worked great. The General Store was huge with lots of really interesting things to buy. We stayed two days during our visit to Bryce Canyon and Red Canyon, both of which are close by. Will definitely stay here again. The staff was so helpful and friendly. Was a delight to stay here. Our poodle, Rusty, also thoroughly enjoyed the stay.

"This place has it all covered!"

4
back2theislands, Pittsburgh 21/04/2022

Very close to Bryce NP in fact you can park here & take the park shuttle. Stayed at the main lodge room was clean, nothing special but very adequate. This place has everything and is pretty much the only game in town- restaurants, shops, grocery, gas stations etc. everything was busy but staff was very friendly and helpful. We were there in mid April so some activities were unavailable like the dinner show, rodeo etc. in all a good place to stay

"A place to stay only"

3
User 19/04/2022

Benefit Ruby's is proximity to Bryce. Everything in the Town is called Ruby's. Our hotel room was on lower floor. Tip-ask for upstairs as family above clearly never slept. Weird our toilet was very low low to ground. Found that odd and honestly uncomfortable to use. Breakfast was ok only because it was included. No other dining options in area

"Great value, Great location."

5
ForcedFamilyFunCT, Oakdale, Connecticut 19/04/2022

We stayed in April and the rates were pretty low. The hotel is only about 5 minutes from Bryce Canyon. Close enough to run over to view the sunrise and drive back for breakfast. The room was big enough and had a large bathroom area. Pool was indoor and fairly busy. Breakfast was great, especially because it was included, but not a lot of healthy options (fruit, oatmeal). We enjoyed dinner at the restaurant. We did the buffet and it was fine. The salad bar was good. It was nice because the wait seemed long, but it moved quickly. The hotel staff was gracious and knowledgeable.

"Really nice place with everything you need"

5
Ann Marie K, Buffalo, New York 19/04/2022

restaurant was busy but service was quick and food was good. the store had everything you would need and then some!!! FOOD, SNACKS, T-SHIRST, SWEATSHIRTS, GAMES, GIFTS, ECT.....Swimming pool was refreshing and very large. rooms are clean and comfortable.

"Great for our Family"

5
User 18/04/2022

We loved how close we were to the park. The pool was a hit for our child. Breakfast in the AM was a very nice touch. The food was good. We ate dinner at the hotel both nights. The menu was reasonably priced.

"Great location"

4
User 14/04/2022

Great location, for a beautiful Bryce trip! Recommend the GyPsy App for a great self guided trip thru beautiful Bryce from this location. Rooms are older but well kept. I would skip the lake view, as it is not much of a view since it is through the window to the exterior hallway that everyone walks thru.

"Great hotel"

5
dpushkar, Atlanta, Georgia 13/04/2022

This is a great hotel with awesome breakfast options. Just minutes away from Bryce canyon national park. There are two dining options near the hotel and both are great. Vegetarian and Vegan options available as well.

"Great place lots to do"

5
siktkt1, Beaver, Utah 12/04/2022

Huge place Tons to do lots of shops here and across the street on their other property. Included breakfast buffet was good nothing gourmet but solid basic hot breakfast stuff. Rooms were nice and clean the"lakeview" was nothing special but idk if that room was any more expensive than others of its type.

"willing to pay a little more for its location"

4
User 11/04/2022

location is everything. why waste time on driving with your limited precious vacation time. plus you can breakfast buffet after enjoy sunrise in the park. only take 7 mins to be back to the hotel. i guess you can even get back to the room for a shower between hikes since hotel is so close to the entrance.

"Disappointed"

1
User 10/04/2022

We paid for two nights at Best Western Ruby's Inn because it advertised a pool. The pool was closed all day for cleaning on the one day that we were there. The children were very disappointed. I complained but no apology or compensation was offered.

"Flat Tire on Vacation"

5
318chandan, Muskegon, Michigan 06/04/2022

We were visiting the area for spring break and had the unfortunate luck of getting a flat tire on our Turo rental car. Ruby's Sinclair station was the closest solution so we called and talked to Kirb, who was super helpful with providing us with directions to their location and he also confirmed the availability of a tire for our vehicle. We arrived and they managed to get us right into repair and we were quickly back on the road. Kirb was fantastic, and so was Mac and Mark! We were grateful for the quick and timely service and would recommend them to others with the same unfortunate luck.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that the Sinclair Auto Station helped you. I will share your compliments with them. Thank you for choosing Ruby's Inn.

"Everything you need in a great location!"

5
347maddic, Riverton 06/04/2022

The hotel is only a mile away from the entrance of Bryce Canyon, the room is clean and has a fridge and microwave which was extremely helpful, the breakfast is excellent, and all of the amenities of Ruby's Inn are all within walking distance, including a general store where you can get groceries if needed. So much convenience at great value! Very happy with our stay

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I will share your compliments with our staff. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Where else are you gonna go?"

3
FussyHeadacheMom, Oxford, Michigan 06/04/2022

There aren't exactly a lot of places to stay around Bryce Canyon, especially if you are there in March, when almost everything is closed. Actually, if you are there in March, your only two real choices are Best Western Ruby's Inn, which has a sort of cowboy vibe, and the other Best Western across the street, which I think is owned by the same people and supposedly does not have the same cowboy theme (we did not visit it). The lobby has a Great Wolf Lodge-kind of fireplace burning and smells like a campfire, which is nice. There is a HUGE general store attached to the lobby with overpriced gifts and groceries available until I think 9pm (and again, there is nowhere else to buy the stuff for miles, so if you haven't brought it with you, you are basically stuck) and a hotel restaurant with a free breakfast buffet that is absolutely dismal (but, again, the only breakfast for at least an hour if it's March). The hotel is your basic Best Western - the rooms are small and a bit worn and there are a few stains on the sheets that didn't have me screaming but did have me sighing and feeling a bit "ick" and wondering how clean they were. When we walked in, the room smelled like so much flowery cleaning products that I wanted to run screaming - we actually opened the door and all of the windows even though it was about 30 degrees out and left them that way for 30 minutes to get rid of the smell. Once we got rid of it, though, the room was fine for the one night we had to stay there (I was glad that was it, though). I would say to look elsewhere but the other places nearby looked even worse. There just isn't much in this area, and Bryce is a really gorgeous place to see, so maybe deal with it or try the one across the street.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I do appreciate your feedback and will share your comments with our staff. We will address these issues. Thank you for choosing Best Western Plus Ruby's Inn.

"Bryce Canyon"

5
mmmueller2022, Gig Harbor, Washington 05/04/2022

Great hotel. Clean, convenient, easy access to the Park. Helpful staff. Be sure and get to breakfast before 7am to avoid lines. Plenty of parking available and easy check in process. Will stay here again on our next trip to the Park.

"Comfortable stay near National Park"

4
User 05/04/2022

We had a comfortable room in the Lakeview complex. We used many services in the cozy main lodge including having breakfast and dinner there. We also enjoyed the pool and hot tub. The general store which was part of the lodge had everything a traveler to the Park could need from food and beverages to go, souvenir items and high quality gits. Staff was consistently friendly and helpful.

"Love it here"

5
User 31/03/2022

We had so much fun here and the food and staff was amazing!! Ruby's Inn is one of the best places we have ever stayed in. The room we had was so big and if we needed anything from the staff they were on the ball. Nick the restaurant manager was also so accommodating and fun to be around! Wish we could of stayed longer.

"Your entrance into Bryce"

5
daveg2472022, Saint Louis, Missouri 28/03/2022

The charm of a log cabin and the easy access to Bryce Canyon National Park make this hotel one of the favorites of my family. The staff was friendly and the room was very clean. I advise eating at the buffet for convenience, but be prepared for the peak times to wait. The food was very good, felt much more homemade that other buffets. The general store was addition as other stores are closed in the off-season. The overall price for the amenities was very reasonable. I have been told we must go back again as this was a big hit on the trip.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. I will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Charning, but slipping"

4
JoelColoradoSprings, Colorado Springs, Colorado 28/03/2022

Ruby's Inn is a magical place, but it is slowly tarnishing. Still a good place to stay, but is becoming overly procedural and standoffish. I understand it's hard to run an operation this large, but it just seems like they are slipping towards the customer service standards of airlines instead of the hospitality industry, hope they turn it back around.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback and will share your comments with our staff, and we will discuss changes with our team. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great stay near Bryce"

5
Violet L, Chicago, Illinois 28/03/2022

Very close to Bryce. Room was clean, service was good, breakfast was sufficient and there is even an indoor pool - the best value among all Utah National Parks I have visited. Overall a very nice stay and would definitely recommend to my friends.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Fun visit with family"

4
michellefromsd, Willowick, Ohio 26/03/2022

Very fun atmosphere. Went on a family trip to visit the National parks. Friendly staff. The restaurant is overpriced but not much is in the area or open in March. Rooms were fine and roll away bed was garbage. Really should have a couch or something.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback. I will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Very Dirty Dining room"

1
Coveyducks, La Foye 25/03/2022

The dining room is in need of a deep clean, plastic plates and cutlery not fit for purpose! There were not enough staff and we had to wait up to 40 mins to be seated even though there were many empty tables.

"Bryce Canyon hotel"

4
dmillerlse, Lincoln, Nebraska 25/03/2022

Good place to stay, but it a busy place. Good restaurant, but again due to the numbers of people using the restaurant it is sometimes a bit of a problem. But overall I would recommend staying at the hotel.

"Great Location and Price"

4
Shurann, Tacoma 23/03/2022

Ruby's Inn is conveniently located near the entrance to Bryce Canyon. It is like a little city of its own with shops, a restaurant, and a pool all located under one roof. The staff was very professional and accommodating. The rooms in the motel section are a bit dated, but the TV and internet worked, and the bed was comfortable. We appreciated having a working refrigerator. The free breakfast offered plenty of options to satisfy everyone in the family, and the buffet dinner at the restaurant was excellent. We noticed a slightly odd smell when we first arrived, but we were able to air it out to our satisfaction. For the reasonable price and great food, we would return to Ruby's Inn in the future.

"Great"

5
User 22/03/2022

We enjoyed the trip and had lots of fun. The pool and breakfast was great and got to create core memories while staying at the unique hotel. The hotel feels like a huge cabin and you are surrounded by so much fun things.

"Easy accommodations"

5
LadeeRickard, Phoenix, Arizona 21/03/2022

I loved the drive up aspect. I had a lot of computer equipment and other luggage and it was so easy to get to the room. It's been decades since I was at a motel with parking in front of the room. The rooms were high quality and comfortable from the moment I stepped inside.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Its Own Village"

5
karoleigh, North Carolina 17/03/2022

I have stayed at Ruby's Inn every time I have visited the park. This is a complete village with a spacious hotel lobby and fireplace, a restaurant, fast food place, post office, gift shop, pool, hot tub, and rooms of course. You can book horseback riding trips in the lobby. There are rooms in the main hotel building where you check in. They are also located in rustic, log buildings. We stayed in a king-bed room in the Ponderosa building, which was an easy walk to the main building. Our room was large, larger than the king-bed rooms in other hotels where we've stayed. It not only had a couch, but it also had an armchair. We liked the double sinks, one in the shower and toilet room, and one outside of the bathroom. We took advantage of using the breakfast voucher for breakfast. Our voucher enabled us to self-serve at the buffet while the waiters brought beverages. I read a review that said the breakfast was just average, but after visiting many other hotels, I'd say it was a cut above others. There was a very good selection of whatever most people would associate with hot and cold breakfast foods. There's no reason to leave the buffet feeling hungry. There are hotels that don't serve breakfast at all, so we were quite happy with this amenity. The inn is just a short drive to the park. For Tesla owners, there are two charging stations next to the Ponderosa building. Our only problem with our room was the heating unit, which was hard to regulate. The thermostat was set at 68, but the room became too hot. We turned it down to 60, but it remained very warm.

"Expected better."

3
wynnrobison, Idaho Falls, Idaho 16/03/2022

Bathroom not completely clean. Carpets were filthy. Room had a funky smell. Noisy neighbors on both sides and above. Breakfast was ok...only average. Desk reception was less than helpful. Location is quit a drive but can't really change that. Parking lots and sidewalks need a really good cleaning. Outside door to many rooms need repainted.

"Best place to stay in Bryce."

5
scottlD1067LK, Pleasant View, Utah 13/03/2022

This was hands down the best place to stay if you are visiting Bryce Canyon. We were surprised at how beautiful the Park was in winter. Crowds were low so our experience was awesome and very enjoyable. We also visited Escalante while in the area. Loved our experience at the hotel!

"Best Western Delivers"

5
markdF1953CH, Davenport, Iowa 13/03/2022

We stayed at the legendary Ruby's Inn property during our March 2022 visit to Bryce National Park. The location is right outside the park. We were delighted with the amenities available for a reasonable price(below $100). I realize we visited during the off season. We were quite cozy in our room and enjoyed a hearty breakfast. The shopping experience in their store was fun as well.

"Great hotel and staff"

5
mauliksubhodip, Portland, Oregon 10/03/2022

Great hotel, service, staff, location. Breakfast can be improved.. would have loved to use the pool and spa, but didn't use it due to corona. But the pool area looked very cool. Bread and waffle should have been there.

"Great Place to Shop, Eat, and Sleep!"

5
User 08/03/2022

Plenty of clean rooms, all kinds of items to shop for, and amazing food served with expert customer service. Even had an Old Time Photo taken while there! Highly recommended! Great location; by Bryce Canyon which has gorgeous views.

"Terrible Stay with lots of noise"

2
cheetahguy, tucson 02/03/2022

I stayed on a Saturday and Sunday night which happened to be President's Day weekend (not intentional, it was just in the middle of my trip). Another reviewer mentioned that if you want a room in the main building (with gift shop, pool, restaurant) you have to book directly on their site. If you use a third party site like Expedia (which I usually do), you will be placed in one of the outer disconnected buildings. So I booked into the main building which was a mistake. I didn't know President's Day weekend is their annual winter festival. The main building rooms all overlook the pool. Even though it is glassed in, it is surrounded on the outside by tables and chairs and these were full at all times with people talking and playing games and the noise from so many people was horrendous. Kids were running down the hall and slamming doors constantly. Also the front half of my two queen room was dark since there was no light in the entry hall and no light over the first bed and no ceiling light. The alarm clock was also placed on the desk, far out of reach of the bed (which made it useless if you need the alarm). I arrived at 2pm and was told I could not check in before 4pm. The only positive thing I have to say is there was a refrigerator and microwave and coffee maker, plus a general store with small grocery store (which I used since the restaurant has a very poor selection). If I had stayed in an outer building or stayed on a less busy time I might rate it better. But I can only base my review on what I experienced, which is one of the worst hotel stays of my life. I would never stay here again.

"Love this hotel!"

5
Janice L, Orem 21/02/2022

This was our second stay at this hotel. Close to Bryce Canyon entrance, Great Winter rates, clean and comfortable room, free full breakfast buffet each morning, friendly helpful staff. Highly recommend!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Share your experiences with your friends. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Good!"

4
Dk8819, London, United Kingdom 20/02/2022

Less than 10 minutes from the National Park. Our room was spacious and comfortable after a days hike in Bryce. Steak house and diner on site. Breakfast had a good selection. The only downfall was that the sofa was covered with pet hair. Would stay here again.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I appreciate your feedback. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Pleasant and clean for a night"

5
rustyshell22, Salt Lake City, Utah 23/01/2022

Last minute getaway and check in to this hotel, greeted with a smile and was lovely. Turned out perfect for just one night. Kids had the pool to them self, everything was so convenientand easy at this hotel, the general store was nice to have! Diner was great to eat at, waitresses were darling, breakfast buffet was good and easy, felt clean and were thankful for that. Overall Obviously not the most up to date or super nice but we'll definitely come back.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Noise in room above us until 1am"

1
cgessay, Milwaukee, Wisconsin 21/01/2022

Complained to the staff that the room above us was extra loud until 1am but we have not heard back from mgmt yet. We were traveling with our dog for 3 weeks and this hotel stay was the only night we had an issue.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. Please contact me directly: lance@rubysinn.com. Thank you for choosing Best Western Plus Ruby's Inn.

"Salt con at bryce"

5
User 17/01/2022

I didnt expect Rubys inn to be so welcoming but thats what it was. We felt like home as we stayed for salt con. The staff were the nicest ever. Loved it. We will be back to visit the canyon next time.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We hope to see you again in the future. Thank you for choosing Best Western Plus Ruby's Inn.

"Wonderful Red Rocks"

5
Rene P, Vernal, Utah 13/01/2022

Our stay at Ruby's Inn was great! We encountered an issue with the heater in our room. The maintenance team quickly determined the issue because the repairs would take some time we were assigned a new room. The room was clean and comfortable. We enjoyed a relaxing tasty steak dinner. The steak was tender and cooked to perfection. The next morning the breakfast was hot and the server was attentive. We enjoyed our stay.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Rubys Inn is ideal for Bryce Canyon National Park Visit"

5
User 08/01/2022

Located right on the boundary of the Park, Rubys Inn makes the Park vacation convenient, little or no extra driving. The hearty breakfast let us start our day well-fueled, and the hot tub helped us relax our well-exercised muscles at the end of the day. Room was clean, quiet and comfortable. Personable staff, and helpful information desk.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. I will share your compliments with our staff. Please plan a trip to come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great NYE Stay!"

5
ashleypapavero, Page, Arizona 02/01/2022

My friend and I came to stay at Ruby's Inn during the New Year holiday. It was awesome to be so close to Bryce Canyon, especially because it was snowing and we needed to warm up after hiking. The staff was friendly, my room was clean, beds were comfortable, and a breakfast buffet was included with my stay! I would definitely stay here again!

"Only game in town!"

2
Wendyfio, Darien, Connecticut 01/01/2022

People are extremely friendly and the prices are right. The rooms are motel style, old and dated but clean. Breakfast buffet was good. Dinner buffet not my favorite. You could go hungry if you dont like dark meat and stew. Salad bar very typical selections but fresh and a good solution to the other offerings. Ice cream bar is a kid favorite

"misleading"

3
JenfromPalmdale, Palmdale, California 31/12/2021

They did not honor the price I got rom third party "Priceline." They gave me the discounted price day 1 then charge the regular price on day 2 and 3. Only hotel I booked from Priceline where you pay after check out. I guess it was to mislead customers. And when you ask the front desk, no valid answer so it was frustrating and I just paid the price and get out of there.

"Great location and great motel"

5
Bonnye W, San Antonio 31/12/2021

This was not our first time at the motel and it once again met all our expectations. It's a great location near Bryce Canyon with lots of great features. The breakfast was very good and the service by all the staff was friendly and kind. Bryce Canyon is one of favorite location in the winter and we always stay at Ruby's Inn.

"Winter in Bryce"

4
User 30/12/2021

We arrived during a winter storm with strong gusting winds and temperatures in the high teens. We were welcomed by friendly staff at the front desk and had a speedy fast check-in. The lodge and our room was clean, warm and cozy. A friendly place to stay with views of the frozen lake and snow flocked pines. We snowshoed around the canyon rim and LOVED our experience. We look forward to staying with you again soon.

"Winter stay"

4
BearTravels33, Phoenix, AZ 29/12/2021

Nice hotel with lots of room. I had a lake view room which would be really pretty if not for being frozen. Room was nice, clean and had a tub so bonus for me. Don't be afraid of a second floor as there is an elevator. Check in/out was fast. Indoor pool looked great but too many kids for my taste. Hot tub was out of service so bummer there!

"Perfect place for the location"

5
freshstartfarmmo, Warrenton, Missouri 15/12/2021

Rustic historical lodge. We were there in the off season so we had no crowds, great breakfast & very accommodating staff. It sits on the edge of Bryce Canyon National Park, so we had easy entry & exit every day.

"Good experience, except for poor sleep"

4
melaniesM6122ME, Corona, California 14/12/2021

Room was super clean. Breakfast buffet was great too. Very close to the entrance to Arches National Park. Did not have a good sleep due to sinking bed and malfunctioning heater. We wished staff who worked in the dining area would wear masks during this pandemic.

"Great location- Motel rooms"

3
898veenav, Shrewsbury, Massachusetts 06/12/2021

Good: -Location -Amenities: Gift shop, laundromat, restaurant and pizza place next door - Nice lounge area with fireplace -Breakfast is included and had decent options for my family. I stuck with home fries, fruits and oatmeal since I am a vegan -The restaurant offered dinner buffet with dessert as well that seemed to be a big hit with meat eaters. We went in for just a drink and apps and the place was packed with families who were all buffet customers. Not so good: -Inexperienced front desk staff. There is one lady at the desk who is a local and knows it all! The rest of the crew can help you check in and out but good luck asking them about the town or recommendations on anything close by. They are not rude but just not equipped to be helpful. -The rooms are really run down and musty. The bathroom light was so dim that we moved a lamp from the room to get more light. -The carpets were dirty. We took off our socks and walked barefoot. Our feet tracked dirt into the bathtub :-/ -As with any motel- noise travels and there will be noise!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. Again, we appreciate your feedback. We will address the lack of information with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"There are two Best Western Plus hotels in Bryce Canyon"

3
JimW803, Cleveland 05/12/2021

There are two Best Western Plus hotels in Bryce Canyon - Ruby's Inn and the Grand Hotel. They are located right across the street from each other. Try to stay at the Grand Hotel if you can. It's newer. Like a Hampton Inn or Fairfield Inn. Ruby's is older and has a layout that is typical with 1970's hotels - e.g. the door to your room is from the outside instead of a center hall. Think Motel 6. Needs some TLC.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback. We have some remodel plans happening soon. Thank you for choosing Best Western Plus Ruby's Inn.

"I liked Ruby's"

5
DogDoggie, WorldWide 29/11/2021

I liked Ruby's. I stayed there during "off-season". The Hotel is huge...not sure how many rooms...but several separate buildings. What I really liked is the proximity to Bryce Canyon National Park (2 miles to the entrance) and the professional management. I'm sure this place can get very busy...but I received very efficient service at the front desk and at the restaurant. The room was nothing great...but served my purpose. Good cable and internet.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Magnificient Motel for Everything !!"

5
DannyWasserman, Virginia Beach, Virginia 29/11/2021

Great location to enter Bryce National Park. The hotel has accommodations for all sizes of family and has a wide variety of restaurants, shops to purchase items, things to rent for your visit to the park, and the friendliest people to set you up for your stay. Its the only game in town.

"Ruby's at Bryce Canyon"

5
azbyou, Layton, Utah 28/11/2021

Have been coming here for years. It's really the only choice in winter and summer the closest to the park. Syret family owns everything which is a monopoly of sorts, BUT they seem to keep improving the hotel and attractions each time we visit, so kudos to them on that

"Great location to Bryce Nat'l Park"

5
MaDa06, New Orleans, Louisiana 26/11/2021

This hotel is in the best location for visiting the park. Good breakfast buffet included. Hot tub and pool were inside and convenient to use. The room was good, however it did smell like cigarette smoke.

"Clean, close to park, restaurant and grocery store"

4
Charleader, Aurora, CO 26/11/2021

We stayed here two nights and it was perfect. It was off season (November). This property had good accommodations, clean room, restaurant, grocery store, gift store. Staff was helpful, mostly friendly.

"Terrible Stay"

1
User 25/11/2021

Requested a 40 min early check in which was declined as Ruby's was at full capacity the night before which was not true as I looked into staying at Ruby's the night before. Then I watched the front desk agents (including the agent I spoke to) check in multiple parties after me while I walked through the lobby while waiting for my room. At that point, it made me feel pretty unwelcome and if she had an issue with my ethnicity. Housekeeping knocked on my door multiple times in the morning even though check out isn't until 11am. The third time housekeeping knocked, it was only 8am. I answered but I guess they didn't hear because all of a sudden there was a man trying to open my door but I had the swing bar down. I'm not sure why housekeeping wouldn't have a list of who has checked out and why they would rush their guests starting at 7am by knocking on doors every 30 minutes when check out is at 11am. Also really disturbed by the fact that some random male was able to open my door and peer in while I'm still laying in bed. He was most likely a housekeeper but I don't think housekeeping wears uniforms and he was wearing a baseball cap backwards. Not exactly who you assume to be a housekeeper when you wake up to someone trying to get into your room when it's dark (curtains were closed). The whole experience at Ruby's Inn with the front desk agent who was clearly lying so she wouldn't have to check me in and the housekeeping situation is enough to make me never recommend this place to anyone.

"Very rude worker"

1
Ron1967885, Fort Lauderdale, Florida, United States 25/11/2021

I don't expect great service for this budget hotel but this hotel is too bad. Night time stuff is very rude. She complain that she have to work alone for night, but it is not customer's business. Workers don't wear mask under COVID19 era. (I stayed 5hotels for this travel. This is only one hotel where workers don't wear it)

"Very easy, super friendly"

5
User 24/11/2021

We stayed at rubys inn at the Bryce Canyon. The check in line was very short and the stuff very helpful and quick with the check in. Our room was a little bit further away so we had to drive with the car (500m). Over all room was clean, breakfast was good but the restaurant was rather expensive

"We will be back!"

5
kMichelle78, Fairfield, Ohio 16/11/2021

This was a great place to stay. Clean, convenient, provides extra shops right on site, individual entrances, very cute appearance of the buildings and the lobby, kind staff and more. We stayed just one night, as we were just stopping along the way of our travels, but we will be back for an extended stay for sure.

"Best Best Western near Bryce National Park! Highly recommend!"

5
User 14/11/2021

Best Best Western!!! This place was so close to the National Park it was very convenient!!!!!!!! Love the decor and staff! Would highly recommend for all family types! Activities all year round! Would love to bring grandkids here!!

"Great place. Great staff."

4
BestyWesty, St. George, Utah 10/11/2021

Great place for a conference with friends. Very accommodating and Pleasant staff. Love the adjacent gift shop too. I was worried about being cold in my room as this is fall and at high elevation, but the room stayed very warm and cozy at all times.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great value for family stay"

5
Gebonz, Flower Mound 08/11/2021

This hotel was clean with large western motif rooms and a fantastic, full breakfast included. It was very close to Bryce Canyon which was absolutely awesome. General store on property was very big and fun to shop. I highly recommend this hotel. Great value!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We hope to see you and your family again soon. Thank you for choosing Best Western Plus Ruby's Inn.

"Historical Hotel with lovely atmosphere"

5
ts0rensen, Clay Center, Nebraska 07/11/2021

We wanted something fairly close to Bryce National Park and found this hotel online. Was surprised by the size of the facility. Loved the historical atmosphere, large gift shops and very tasty items at the restaurant. Staff was very helpful. Our room was clean and comfortable.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Best Western Plus Ruby's Inn, Bryce Canyon City, UTAH"

5
User 07/11/2021

Traveling the west in a camper van, we decided to see if there was any availability here. Great value for the location and the stay. Very close to Bryce and a nice place to stay at the end of a long day at the park.

"TOTAL SATISFACTION"

5
User 06/11/2021

We highly recommend Ruby's Inn Best Western Hotel. It is an amazing establishment. We loved how it had everything needed available to their guest. We went in the fall, soon after the tourist season, and we loved having so much to do and see without all of the crowds. WE WERE VERY SATISFIED. WE FELT IT WAS VERY AFFORDABLE, CONSIDERING EVERYTHING THEY PROVIDED FOR US.

"Terrible service! Dont go!"

1
User 31/10/2021

We had to wait 4 hours to be checked in (from around 17hr to 21hr) as their "system was down". They gave us lunch voucher so we could eat dinner while waiting but the "small" restaurant was full and we couldnt be seated. Emoyees seems to not care at all and were absolutly lacking leadership. The free breakfast is a joke as you cannot be seated either unless you get there right when it opens. If you end up there anyway, watch out for employees trying to charge ypu gratuity (tips) or donation without even asking you. Top of the line, they are so sure they'll get customers due to their location that they dont give a #$% about them anymore.

"Hotel"

5
taiqdiep, San Francisco, California 30/10/2021

This hotel is look all natural designed, all wood on wall, the interior includes refrigerator and microwave, armchair, coffee maker, the bathroom is separated. There are two sinks in the room, one in the bathroom and one outside, the bedside tables have electrical outlets for phone charge .

"The road not traveled"

3
AlpinerHut, Chantilly, Virginia 30/10/2021

The best hotel on our two-week trip visiting Utah's MIghty Five national parks? Definitely Best Western Plus Zion Canyon Inn & Suites (see my review, "A Plus with plusses"). So why not stay at Best Western Plus Ruby's Inn near Bryce Canyon National Park? Because all Plusses are not equal, that's why. Ruby's Inn has been around more than 100 years. I mean it was there when Bryce Canyon City was actually called "Ruby's Inn." And it's basically taken over the town: Ruby's Inn has a hotel, a restaurant (see my review, "Not our first choice"), a conference center, an RV park/campground, a country store, a live country music show, a shopping center and on and on and on. What it doesn't have is modern, comfortable facilities. It all feels just a little bit "Branson, Mo., gone seedy."  We stayed at Ruby's Inn because Best Western Plus Bryce Canyon Grand Hotel, just one-third of a mile away, was fully booked. It's rated #1 hotel in Bryce on Trip Advisor, and I have to believe it would be the better choice.

"Disappointing stay"

1
User 29/10/2021

The 2 hours we had to wait to check in due to computer problems was frustrating after a very long drive. The “compensation” offered for this was in form of vouchers for the buffet. Not only was the buffet a two-hour wait, but we were not able to use it anyway since we were traveling with a pet and had no room. When I asked if I could get a “takeout box” for my wife and I to eat while waiting in the car, I was told that wasn't an acceptable option with the voucher. I ended up buying overpriced sandwiches and such from the hotel store and we ate in the cold car until the room keys were available. The room was okay, but not comparable with the other hotels we stayed in at comparable price ranges. Not a pleasant experience traveling. I would recommend staying elsewhere when in town.

"Wonderful stay"

5
950stanleye, los angeles, United States 26/10/2021

Greatly enjoyed our stay. Room had microwave and frig which we always look for when making reservations. TV was great with a lot of good cable channels. The indoor pool and hot tub were close by. FREE morning buffet was a very special, special, special benefit. Looked forward to it every day. Parking was free and close by. Enjoyed the restaurant two of the four nights we were there. The free Bryce shuttle stopped right in front of Ruby's. That was nice. Another night we were at the Ebenezer's Western show with dinner. Very good. Ruby's is a must if you can get a reservation when going to Bryce and the area. Spent an afternoon at Kodachrome State Park. Easy driving distance.

"Clean and comfortable"

3
casmorro, Fishers, Indiana 26/10/2021

The rooms were clean and comfortable. Somewhat dated. Rooms are accessed via exterior doors but we felt safe. There is some noise from adjacent rooms and particularly from the room above. If staying here, I would recommend requesting a top floor room for a quieter stay. Conveniently located to Bryce Canyon National Park and appreciated the complimentary breakfast buffet.

"convenient location"

4
hbgal1, Huntington Beach 25/10/2021

One night here to visit Bryce Canyon National Park. Best to stay near entrance. There are two other hotels nearby that I did not look into. This is a huge complex with several hundred rooms. We were on 2nd floor of two story building with no elevator. Not a problem for us but might be for others. Older facility & room but met our needs. Included breakfast was buffet of same basic foods as at other mid-priced hotels, just more of it. (although pancakes looked like rubber(

"Great Hotel"

5
ninigumban, New York City, New York 24/10/2021

Love the location it's right by the entrance of Bryce so we didn't have to drive far. The room is large .The breakfast buffet was good and a plus since it was included in our reservation .It is also great that there is general store and a restaurant on site. We love the decor in the lobby . Ruby's Inn is highly recommended.

"Convenient Location and Amenities"

4
Susan2385, Colorado Springs, Colorado 22/10/2021

Conveniently located close to Bryce Canyon National Park. Very good breakfast and dinner buffets (breakfast included with room rate) with an optional paper bag grab & go alternative for breakfast. Attentive staff throughout hotel at check-in and travel desks, in dining room, in guest room (for a maintenance problem we experienced with our door), and in coin laundromat, which had plenty of machines and was kept very clean.

"small world"

4
User 22/10/2021

Ruby's Inn is a small world campus, has diverse friendly staff, mostly clean rooms, no HBO, great fitness center. It is definitely one of the better run hotels in Bryce Canyon City, a bit pricey grocery store, nice gift shop. The breakfast buffet is a nice feature offering fruit and cottage cheese as options in addition to the standard eggs and sausage. I hope travelers will remember to tip the serving staff as tip is not included in the meal ticket and they are friendly and professional staff.

"Not wroth the money but close to the park"

3
Wanderer658448, Oceanside, California 21/10/2021

My wife and I spent two nights at Ruby's. We had stayed there in 1984 when it as great, and again around 2001, still pretty nice. They have let things slip pretty badly since then. Some lowlights: At check-in, it took longer than it should to have the desk clerk call us over (the line was very short). Worse than that, he gave us a room on the second floor. We did not realize there were no elevators (we stayed on the ground floor the first two times). Well, I have bad knees and my balance is not that good, and we had some fairly heavy luggage. I explained all this to the desk clerk, who looked at me as if I were really bothering him, and said all the ground floor rooms were booked solid (this was the start of off-season). When I said we were upset he became surly and grinned sarcastically and then and glared at me. So we dragged our luggage upstairs (the stairs were OUTSIDE and somehwhat steep with spaces in between each step and made of metal). The food for dinner was very good, and we were served promptly. Our wait staff was friendly and we tipped accordingly. Breakfast was awful, with no line contol and basically just eggs of one style, sausage and bisciuts. No bacon or other offerings (well some terrible looking pancakes). They have gotten way more commercial, and now have added a tour service beauro, a country and western dinner show, etc.. From what we observed, the owners (BW or whomever) now own almost all of Bryce Canyon City. The room rate was obscene for what we got, around $ 260 per night! The room was older and although a decent size, there was nothing special about it. Their gift shop has dramatically increased in size, prices seemed okay. Upon check-out we were summarily disimssed without as much as a smile or a thank you for choosing that property. They are closest to Bryce Canyon National Park (a wonder) and so they will always have built in clientele, and we feel they are now resting on their laurels. We will not be coming back there.

"Horrible Customer Service"

1
User 14/10/2021

Horrible customer service. The light in our bathroom did not work. The front desk sent someone from maintenance who apparently couldn't fix it. Evan the "night supervisor" at the front desk said that they wouldn't be able to fix it until the next day after we check out, and if we needed to use the bathroom or take a shower at night or in the morning, that we should try to move a lamp into the bathroom. As if he was doing us a favor, he offered us $5 off the night's rate. He then proceeded to hang up on me. Someone needs to teach Evan and Best Western Plus Ruby's Inn better customer service.

"great location for Bryce Canyon"

5
Jes208, Silverton, Idaho 14/10/2021

We were on the second floor of the hotel. Similar to a Motel with outside walkway and stairs. Room was clean, bed comfortable and relatively spacious although a bit dated with very old microwave. It was nice to have a refrigerator in the room and 2 sinks. The breakfast bar had a good variety and tasted fresh and the hot food was hot. It can get busy with a line but we went early and did not have to wait. It is very convenient for visiting Bryce canyon.

"Great place near Bryce Canyon"

4
Jeannie D, Camarillo, California 14/10/2021

This is a wonderful place to stay if you are going to visit Bryce Canyon national Park. The rooms are nice and clean they have an indoor pool and Jacuzzi and a wonderful huge general store with huge amount of inventory.

"WORST WESTERN! ZERO STARS DO NOT RECCOMNED"

1
jpmather, Salem, Oregon 11/10/2021

Well- I won't be staying at a "WORST" Western again anytime soon. This hotel should be pulled from the "Best" western network. Breakfast is a joke- either do it or don't but don't make people wait in line to be seated. At 7:15 the line was at least 20 people long. The room was "Super noisy" and the carpet was sticky- unclean. The beds were worn out and the shower was disgusting and needs to be replaced. The carpet should be replaced on the main level with tile. The whole room needs to be gutted. Zero stars DO NOT RECOMMEND!

"Avoid this place."

1
AH48, Chatham, Massachusetts 11/10/2021

We booked a room with 2 queen beds for 2 nights and were assigned to the Lakeview building. (The lake is a muddy pond, but that was the least of the problems.) The room was small, dark, had an odd odor, and worn, dingy carpet. There were no USB outlets, few electrical outlets, and no luggage racks. The overall appearance was grim. The room was so small that there was not space for us to leave open two suitcases and our carry on. The front desk said that they did not have luggage racks and for us to use a footstool, but that still did not give us enough surface to place our luggage off the floor. Of serious concern was the fact that the internet security service that we use for our phones, computers, and tablets would not allow us to connect to the hotel network through our VPN because the hotel network lacked proper security. The risk of getting hacked was not worth the risk of forcing an internet connection. As for the restaurant, masks were not required to enter. The buffet in the restaurant was poor--sticky handles on the serving spoons, few vegetables, high carbs, and poor quality food. Think mess hall. A very unappetizing place to eat. We checked out before we spent the night, and were able to snag accommodations across the street at the Best Western Plus Grand Hotel which was terrific. It is puzzling how Best Western Plus allows Ruby's to qualify for their upgraded designation of lodging. Other Best Western Plus hotels we have stayed in were great--nothing like Ruby's. This was by far the worst hotel we booked during our trip to the 5 Utah National parks. I cannot remember ever leaving a negative hotel review before, but I hope that this will keep someone else from repeating our mistake in booking accommodations here. My advice is to go to the Best Western Plus Grand Hotel across the street., or try to stay in the Lodge in the National Park.

"Not bad, and that's good."

4
User 08/10/2021

When you consider that Ruby's owns the town it really is decent place to stay. Okay, the rooms are well used, but that's because they are. This place was full on a weekday in late September so I'm sure it's full most of the time. That makes remodeling a problem. The room we had was a double queen in the main building which was roomy and convenient to the restaurant and store. The included breakfast was good, and the service was excellent. In fact all the folks that work here were friendly and helpful. Lots of parking and a Park shuttle stop right outside. When you consider your limited options in this town, this one is as good as any.

"Great location, rooms need attention"

3
User 07/10/2021

Great location with shuttle pickup in front of building, which was very nice and convenient. They have put a lot of money and attention into their main building (lobby, stores, restaurant, stores, etc), but have neglected other buildings they are housing guests in. Building we stayed in (Ponderosa) is likely one of their original buildings and should probably be torn down or seriously remodeled. Very dated, worn and very noisy as it is closest to the road. Same holds true for the Aspen Lodge. Would not recommend these buildings. I think any of the other buildings would be fine (Main lodge, Elk/Deer/Antelope lodges). Included in the price of the room was breakfast, which was nice. Ruby's pretty much has a monopoly of the area so your lodging choices are pretty limited. Noticeably missing was a pizza parlor (independent third party I would suggest). My wife and I were looking for a pizza joint but none to be found in the immediate area.

"Worst hotel I have ever stayed at by far"

1
User 05/10/2021

There is not one good thing to say about this dismal, poorly run establishment. I only wish I could rate in the negative numbers, because even a terrible rating of 1 is too good for this hotel. The staff was unqualified, they did not follow any of the approved Covid guidelines while refusing to clean any of the rooms because of Covid.

"If I could give it zero stars, I would."

1
User 05/10/2021

This place is a dump. Reeks of cigarettes. Uncomfortable beds. I would never, ever choose to stay here. Sadly, the good places were booked, so this is where we wound up. I will never, ever come back and I would advise you to stay away too.

"Good choice for location and conveniences"

4
asie, los angeles 03/10/2021

Recently stayed two nights while visiting Bryce. This is a hugely glorified motel but has all the location, services and price you need for a decent stay. Checkin was easy. Lobby was super busy as it looks like a lot of groups stay here. Room was a large typical motel room. Two sinks were nice. Fairly clean. Out television volume didn't work and they sent someone out right away to fix it. The four Tesla chargers were a bit crowded so beware you will probably need to hunt one down at night time. Breakfast buffet got very crowded amd frenzied at about 8 am so go early. Basic food with scrambled eggs, sausage, potatoes, pancakes/French toast (alternated), oatmeal, biscuits and two types of gravies, yogurt, canned fruit, fresh apples and oranges, several cereals, coffee and juices. It was fine. We even made some sausage and egg sandwiches for lunches during the hikes we did. Go early (well before 8) before the entrance line becomes horrendous. The complex consists of many motel like buildings with euphemistic names like lakeview (next to a swampy looking pond). Many conveniences like laundry, huge general store, pool, excessive parking availability. Overall a basic overgrown motel complex with a great location and decent prices comparatively to the area.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Motel with questionable cleaning."

2
User 30/09/2021

Wish I had seen the bad reviews before we booked. The room we were assigned was not in the main lodge, but was in one of the many other buildings on the grounds. I was just a motel type room. Some of the building don't have elevators so if you are on the second floor, prepare to drag your suitcases up. Our major concern was the dirty floors. Our feet were very dirty and it just gives you a feeling that the whole room is not clean. Breakfast buffet was OK, but you must get there early or wait in a very long line. I would not stay there again. There are other hotels close by, so I suggest you check them out. Good luck.

"Okay. Great location, Not the cleanest but the beds were decent."

3
wheatiemom, Clarkston, Michigan 29/09/2021

Bathroom floor was not clean, shower curtain was disgusting but they did replace it. Even though they were not providing daily cleaning due to covid they would not allow us to take our included breakfast buffet in a carry out container and instead we had to take a substitute bagged breakfast which was terrible. We didn't even pick up the bag breakfast after the 1st day it was so bad. Not having the included breakfast greatly diminished the value of the pricing and the stay.

"A tourist attraction with large crowds of people"

3
Escape698024, Los Angeles, California 28/09/2021

This is not your ordinary hotel experience. Ruby's is a very large tourist attraction with many gift shops, a general store with food, jewelry, sporting goods & clothing, There's an art store with prints of Bryce Canyon and a quasi Native American artifacts store. A cowboy boots and cigarette store. And, many more. The whole town, practically, is Ruby's. Because of all the attractions, the hotel is packed and there is no mask requirement. The dining room is also packed with long lines waiting to be seated and no mask or physical distancing requirement. The rooms in the main lodge are older but decent -- though could be cleaner. The at the front desk workers are very helpful and friendly. It's close to Bryce Canyon National Park.

"Highway Robbery"

1
emilysilvhoc, San Diego, California 27/09/2021

Filthy hotel rooms. Bugs on pillows. DO NOT STAY HERE!! We stayed here for 1 night following a full day of hiking in Bryce Canyon. If the other hotels in the area were not sold out, we would have left immediately! Completely overpriced for the conditions of the room.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I appreciate your feedback and will share your comments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"not clean"

2
jennifercB99TZ, Hood River, Oregon 27/09/2021

room was visibly dirty, carpet had not been vacuumed, sheets were wrinkled and did not appear to have been changed between quests. Bathroom floor had toe nail clippings and other debris from previous occupant(s)

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"Hotel is Tired and Service Needs a Tune-up"

3
robertad125, North Haven, Connecticut 23/09/2021

We paid for 'Lake View' and were originally given a room on the first level with a view of the parking lot. The keys didn't work anyway so back we went to get another room. This room is acceptable and may have had some remodeling - bathroom area large. When we arrive back from dinner, our keys don't work AGAIN. Front desk said they were sending Maintenance over but they never showed up. We opted for a la carte dinner vs the buffet which did not look appetizing at all - maybe better in non-Covid times.

"Disgusting and in need of basic TLC."

1
User 22/09/2021

Avoid! Rooms are old. Bathroom was dingy. The hanging ceiling frames were rusty. The lighting was dull to hide missing groat and stains on walls. Fan was full of dust. Windows were dirty. This would be exceptable if I paid $100.00 not $230.00

"Gross"

1
JimW803, Cleveland 22/09/2021

I've stayed at newer BW Plus's which were surprisingly decent. Ruby's isn't one of them. 1. Older 1970s era hotel. There is no center hallway; doors to each room are located on the outside. That may not sound like a big deal, but the door is exposed to the elements and it makes the room quite truck-stopish. Think Motel 6. 2. Bathrooms are just gross. Beyond gross. Cheap plastic tub surrounds that creak and groan while taking a shower. Fixtures that are shot and overdue for replacement. Dirty with mold and grime everywhere. The grout on the floor had a mottled color....it was hard to tell if the grout was lighter in color peeking here and there through the dark grime coating, or the other way around. Either way, the bathroom was disgusting. 3. Dated rooms. Sure they photograph well on Ruby's website, but in person yikes. Mattress was terribly uncomfortable and felt well worn. The pillows are 18" square like the size you have on your couch. Seriously. What marketing genius at BW came up with that? They aren't bed pillows, not even close. Carpeting was filthy. Furniture was sparse and beat up (you get one small night stand for two queen beds). Rooms are cramped. Bedsheets gave my spouse a rash. 4. Poor / nonexistent internet. OK, no one goes to a national park to stay connected, quite the opposite, but people still want to check the park website, shuttle service, hiking trails, where to eat, and maybe send a quick email. We could only connect to Ruby's WiFi once over two days but got kicked off 15 seconds later. And if you're thinking you'll bypass Ruby's WiFi and just go cellular the whole area is still only 3G. 5. Idiotic breakfast service. The "mess hall" for breakfast is way undersized for the number of rooms. Ruby's has something like 400 rooms. The only way to get breakfast is to eat inside the restaurant (more on that in a minute) but the wait line extended across the lobby and through the gift shop! No other hotel chain has this problem, not even close. Customers want to get to the park, not stand in line waiting to be seated for breakfast. 6. No coffee. There are 4 ways to get coffee, only one of which worked for us when we were there. One, wait in line forever to be seated for breakfast. Pass. Two, use the in-room coffee maker that is aged and grimy (although it is single serve but still old and dirty). Pass. Three, buy coffee from the "7 Eleven / Sinclair" style dispenser inside Ruby's grocery store although it was totally tapped dry with frustrated customers standing around during our visit. Pass. Four, buy iced Starbucks from Ruby's grocery store, which is what we did. Here's an idea: How about lining up 15 coffee pots in a row in the lobby and keep them full like every hotel chain in the U.S. does? Why is this so difficult? 7. Total Disregard for COVID. Unlike the town of Springdale (Zion National Park) or the village at the Grand Canyon, Bryce Canyon City and Ruby's could care less about the pandemic. The whole town and hotel (Ruby's IS the town) are obviously anti-mask and the place is a petri-dish. I saw only two employees wear a mask over two days, and about as many customers. And the only way to get breakfast is to be seated inside a cramped undersized restaurant. Regardless of one's --- or even Ruby's Inn's -- political views, being inconsiderate of others during a pandemic isn't a compelling human virtue and just plain foolish for a vacation hotel. To be clear, the national park itself strictly follows mask mandates but outside the park the towns of Bryce Canyon City and Tropic are a hot mess. Is this really how you want to spend your hard-earned vacation dollars? Is this really where you want to spend your few precious days off on vacation? We couldn't get out of Ruby's fast enough. But we would visit Bryce Canyon National Park again in a nanosecond. Tremendous national park. My strong recommendation is to stay in the park at The Lodge in Bryce Canyon or the Buffalo Sage Bed and Breakfast.

"A great experience"

5
Marilyn S, Conifer, Colorado 22/09/2021

We had a very good experience at this location. When I told them my husband was handicapped, we were given a huge accessible room with a great handicapped shower. Our room was clean, quiet and close to the pool. We enjoyed swimming in the uncrowded pool that was at the perfect temperature. The hotel is very convenient to the park.

"Good enough"

4
User 22/09/2021

It is at best location just outside the National Park and the service at the restaurant is excellence. The front desk check in was a bit slow when there is a line only two persons behind the counter. The breakfast is country style and you can be filled up before the hiking for the day.

"Very nice place!"

5
iltraveler4fun, Edwardsville, Illinois 14/09/2021

Hotel is minutes from the park by car and the shuttle picks up at this property. The food was very good both off the menu and buffet. Highly recommend the pork chop off the menu. The store has everything you might need including cute souvenirs. The laundry was nice but the dryer we used was loud(but got the job done)

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"I wouldn't stay again"

2
User 10/09/2021

The property is nice and all the employees were very nice, but the smell in the room was so bad that it just about made us sick. It smelled like a room that had been shut up for years with dust gathering. I NEVER complain, but I went to the front desk and asked for something to alleviate the odor. They did run an ionizer for an hour, but it smelled worse after that. I would not go back just for the room smell. We were there for four days and I felt like our clothes reeked of that odor. Everything else was great.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our team. We will get this fixed. Thank you for choosing Best Western Plus Ruby's Inn.

"Desperately needs modernization"

2
User 08/09/2021

This hotel is fine, staff is nice, and store well maintained. However this facilities made me feel like it was 1985. Everything was very outdated and the food served reminded me of the canned food my grandma servers

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We hope to do some remodeling later this year. Thank you for choosing Best Western Plus Ruby's Inn.

"Very good motel. Clean."

5
Nolocon, Los Angeles, California 06/09/2021

We stayed over the July 4 weekend. Our room was clean and well-kept. The facilities were very nice. The pool was clean. The restaurant was nice - our only "complaint" was that their "vegetable" dish was a plate of chopped boiled potatoes and tiny smattering of carrot and cabbage.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Like going to camp!"

5
Schoberg2, Boise, Idaho 06/09/2021

I loved the homeyness of this property. If felt as if I was at summer camp or a Conference/Retreat. It has a great gift shop/grocery area and the property is beautiful to walk around. Breakfast was a perfect start to the day!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"A nice RV Park"

4
Ken A, Dallas, Texas 06/09/2021

Very close to Bryce Canyon NP. I liked everything about the park. My only issue (and it is minor) was that the water pressure to my RV was not good which made taking a shower not great. Although the site was small - I couldn't use my awning 0it was quiet and shady.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay in our RV Park. I will share your comments with them. Thank you for choosing Ruby's Inn.

"Old rooms but close to park"

3
eyenurse2, Chatham, Illinois 04/09/2021

Close to Bryce Canyon. We had a double bed room on second floor. Doors open to parking lot. Second floor no elevator if that's a problem Old rooms. Could use a lot of love and update. General store, restaurant and tours available on grounds. Free breakfast is a buffet. Would rather have service in covid times. Gloves were out to use but we were the only ones using.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience. We hope to do some remodeling later this year. Thank you for choosing Best Western Plus Ruby's Inn.

"Great location for exploring Bryce Canyon"

4
Nancy W, Carlisle, Massachusetts 03/09/2021

The proximity to Bryce Canyon can't be beat. The hotel is pleasant and inviting for what it is: a large complex catering to tour groups as well as individual travelers. Ambience is kitschy "Old West," but amusing. The fitness room was a big plus for me -- spacious and well-equipped. Food at restaurant is mainstream and crowd-pleasing if not exactly fine dining. Although I would have preferred something a little bit more sophisticated, I don't think there are lots of options in this area, and if so, then this choice is just fine for travelers who want to explore Bryce Canyon.

"Unsafe at Any Price"

2
franklinaz, Buenos Aires, Argentina 02/09/2021

There is one very good reason to stay at Ruby's: location. It is the most convenient place to stay outside the gates of Bryce Canyon National Park and you can dine right on the property. The rooms are tired and a bit dreary and the toilet was exceptionally and long to flush. But this was reflected in the price. Ruby's would be a good value if it were not for one thing: absolutely the worst COVID protocols of any place we have stayed since the pandemic began - and we have stayed at many. We saw nobody on staff, including front desk and restaurant, wearing a mask and no reference to vaccination status or even a mild encouragement of mask wearing for guests. If you believe that this practice risks your health and the health of their staff, pick another place to stay. The author of this review had over twenty five years senior management experience in the resort industry. We would never stay here again despite the price and location.

"Ruby's grand adventure"

5
User 01/09/2021

This was the best riding trip I have ever taken The accommodations food horses trails were fantastic The wranglers made our trip Kévin Whitney ginger and Brady were the best Rodeo was so much fun and exciting

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed the Ruby's Grand Adventure. I will share your compliments with Brady and his crew. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"close to park"

4
User 30/08/2021

Hotel is in convenient location to park. Does have shuttle that leaves from it. Room is your standard room and free breakfast was good. Room they gave us has a cracked window which makes me wonder if the workers/managers actually check the room.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback and will get the window fixed. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Pleasant Get-A-Way!"

5
User 30/08/2021

I enjoyed staying at Ruby's Inn. It was clean and well maintained. Great amenities including excellent WIFI. It was close to the points of interest I came to visit and offered several options for activities. The food was great and the service was excellent too.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"wood buildings, terrible noise"

2
emyg, Massachusetts 27/08/2021

Ruby has a monopoly on this "town" right outside of Bryce Canyon. This hotel is awful and there's no motivation for them to fix it. It was by far the worst place we stayed on our two week trip to national parks out west. The family owns the land and won't allow a real hotel to move in. Because if they did, Ruby's would be out of business quickly. This isn't a real Best Western. It's a property associated with Best Western. The rooms are in wood two story buildings. At first you might think they are cement with wood decor in order to fit the area, but, they are fully wood. They have one front window which faces the parking spots. All night, headlights and car motors, slamming doors and loud families arriving late to the hotel "feel" like they are in your room. We stayed on the bottom floor, and every single step the people above us made resulted in a two second creek. The people weren't doing anything wrong or "bad"..just walking around their room, but it was awful. I really can't stress this enough. This combined with the rhythmic banging we and our teens listened too was just gross. The next thing to know is that the restaurant is awful, even for the "free" breakfast. Just awful. Its cavernous and winding and the management is waaaaay out of date with what people really want. You just can't go in and grab a coffee....that's impossible I learned. You have to be seated in the bowels of this warm, moist, ugly restaurant, and then a waitress comes to get you your coffee, then the buffet is crowded with people. We left and asked for "just a coffee" at the front reception. They made us sit there for 10 minutes then took out a tiny styrofoam cup and offered coffee. Meanwhile, they have a grocery store right next door, with the typical paper coffee cup and top, but they make a point to be as cheap as possible...and give you a tiny chemically cup so you'll have to go next door. In the end, we just got out of this town as soon as possible. It was just a gross, completely out of touch place. They nickel and dime at every turn and have done NOTHING to make the place nicer.

"An Oasis in the desert."

5
Arna L, san Diego, United States 26/08/2021

After leaving Zion we made a wrong turn that was delightful.. Tired and hungry we saw Ruby Inn. Went in for food and loved the place and staff. Went up to the desk and yes they had a room for the 4 of us. My 12 year old granddaughter thought I was the best NANA in the world for the evening at least. Lost the reservation we had farther down the line and we were so pleased I didn't even look up the price I paid on the other side of Bryce. Would go back anytime I could and will definitely tell friends and family traveling that away about Ruby Inn.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's inn.

"Large resort with over priced restaurant."

3
Darius M, Gilbert, Arizona 25/08/2021

There are several Lodges at Ruby's Inn. We stayed in the Ponderosa which was built in the 60's based on the popcorn ceilings. The floor was filthy. I walked across the room and stepped in the shower tub and could see foot tracks from the dirt in the carpet. The room was large and had all the amenities like a microwave, small fridge, and hairdryer. I did like that the bathroom had a small opening window. The lodge is only about a mile or less from the National Park. The included breakfast buffet was very good. Though you had to walk a good way to the main lodge to get it. Prices in the general store, restaurant, and for the hotel itself were outrageous. for value received. But, that seems to be common next to National Parks.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"Nice resort"

4
User 25/08/2021

Very nice resort and family atmosphere just outside the park. The restaurant, gift/souvenir store, and events desk were impressive. The room was priced affordably but needs updating. Huge pool area. Good food. Restaurant is expensive for a family.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Overall great experience but issue with breakfast buffet"

4
User 23/08/2021

My overall experience was a good one at Best Western Plus Ruby's Inn, but I had an issue with the breakfast policies. I like to stay at hotels that have a free breakfast buffet, which Ruby's has. They give you a coupon that shows the number of guests in your party and that's how you get into the buffet. At other hotels, my husband will go to the buffet and bring me back food with NO issue - the hotels are fine with that, but Ruby's refused to allow him to do this even after he explained that I have special medical needs. The next day, my parents tried explaining and got nowhere. Because of my medical issues, I can't always physically make it to the buffet myself. I struggle to function in the mornings and need to make my medications with food. So my husband typically goes to breakfast early and brings me my food when I wake up. Not everyone is healthy and in my case I have restrictions, and I don't think I'm the only one. The hotel did provide him with a "to-go" bag for me, but it was very small and limited and so while my family had a hardy breakfast of eggs, waffles, and pancakes at the buffet, I had a granola bar from the to-go bag. My family then had to take time out of our schedule to find me something substantial to eat that I then had to pay for instead of having a free breakfast like everyone else. After explaining the situation and being told "no" every day, I'm not sure if there was anything I could do about the situation. Perhaps I should have spoken to a hotel manager, but there should be something in place for people with special needs. Otherwise, I really liked the hotel. I stayed in the motel area where you access your room from the outside in the Ponderosa Lodge section, which is very close to the main entrance. It's similar to other Best Westerns I've stayed at, but a little better quality (no motel room "smell"). Our rooms were on the 2nd floor, which you get to via stairs (I don't think there were elevators). The rooms were clean and spacious and came with a refrigerator and microwave, which is a major plus. Note - there were a lot of flies outside, so be sure to keep the door closed. Everywhere I went in that part of the state had a lots of flies, so it's not the hotel's fault. I've gotten good at luring flies out of my room and car. Anyhow, there's a sink inside the bathroom (with a toilet and tub shower), but no mirror. But there's another sink with a large countertop right outside the bathroom with a large mirror across and then a full-length mirror next to it. On the countertop was a small coffeemaker, coffee/tea/sugar, and ice bucket. The ice machine was right downstairs. We had a cooler with us, so we were able to fill it up and use it for the extra waters we had (you need lots of water for hiking nearby!). There was a large TV and in a corner was a small table, a comfy chair, and footrest. Shower's water pressure was great and we were able to take long hot showers, which are necessary after hiking all day at Bryce Canyon. There was no housekeeping service every day (I was there for 3 nights), which is fine by me, I don't need cleaning every day. I saw a housekeeper outside the room and asked her for some extra towels. Air conditioning and heat both worked fine (we used both because it's hot in the afternoons and cold there at night). There were no extra pillows and blankets. Our rooms had 2 Queen beds in them, each with 4 pillows on them (they are a little smaller than average pillows). Plenty of lamps/lighting, which was good. Oh, and the location is great, it's right near Bryce Canyon National Park and is located within Bryce Canyon City, which makes you feel like you've entered a Disney World type situation. I really liked that. Front desk workers were nice and the hotel itself has a great atmosphere and decor. The gift shop was huge and I found looks of cool stuff at great prices. Ruby's Inn is a place I would love to stay at again, but really the situation with the breakfast buffet would be my only reason for not staying there again. For someone with my special medical needs, having access to a real breakfast to eat in my room is important for my medical situation and makes the huge difference for me.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are currently working on a solution to the take out breakfast. We hope to have an answer soon. I apologize for this. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Getaway!"

4
observedann4798, Reno, Nevada 20/08/2021

This was the 2nd year in a row that we visited Bryce Canyon and Ruby's Campground and Hotel. I'd choose it again in the future. The staff is always so friendly and quick to meet our needs. There are lots of great activities around to do, and for a family vacation spot, it's a great place to spend quality time together!

"Ruby's Inn Horse Motel"

1
User 19/08/2021

Extremely disappointed! We made our reservations back in April looking forward to a lovely trip to the Bryce Canyon National Park. The sites that were reserved for us were overgrown with weeds and littered with trash. Our corrals were all dirty and horse troughs were slimy and still had water left from the previous visitor! Unfortunately the rain came in and we had some torrential downpour‘s for two days. Our corrals became so muddy that there was not one dry space left for our horses to stand. The mud varied from 3 to 4 inches in all of the corrals in the facility. It is apparent that no maintenance as far as drainage has taken place. The problem could've easily been mitigated by channeling water away from or through the corrals. Manure from previous visitors has not been cleaned away from the corrals adding to the terrible fly problem. It is apparent that this facility has been extremely neglected. Not one time during our stay did anyone stop by to check in The residence on the property had several puppies and dogs in a kennel that was not adequate for the weather conditions. The puppies whined and cried all day and night long. Needless to say we will never stay here again and advice anyone considering this facility to think twice.

"Great spot for the family!"

5
User 16/08/2021

Friendly service, nice and clean, great spot for the family, bring a fishing pole! The breakfast buffet was good but I did find it somewhat hectic. The hotel itself has very pretty flowers all across the front making it look very nice! We enjoyed visiting with the lady at the jewelry counter who shared her travels and helped me find some earrings from stock that wasn't out yet. Very helpful!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. I will share your compliments with our jewelry employee. Thank you for choosing Best Western Plus Ruby's Inn.

"Dirty room and horrible customer service"

1
NY8888, Westchester County, New York 16/08/2021

This hotel was a big disappointment. We stayed for two nights and on the second day, my dog found a piece of candy on the floor by the bed and was chewing on it. It was chocolate, which is lethal to dogs, and was not left there by us. It was very obvious that the room had been not cleaned well before we checked in. Had the room been vacuumed, the candy would not have been on the floor. This would have been disgusting anytime, but the fact that this happened during Covid when hotels are supposed to be cleaning very thoroughly made us very disgusted. I went to the front desk and talked with the manager there. He was not apologetic at all and only offered us a slight discount on one of the nights and for us to change our room. We were leaving the next morning and did not want to endure that inconvenience. He was pretty rude and questioned the fact that we would stay in a dirty room. Then I emailed and called the hotel's general manager several times and he still has not gotten back to me. I am so baffled by the lack of customer service at this hotel and will never stay at a Best Western again. There are not many options in Bryce, but find another one and avoid this hotel

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Contact me directly by sending an email at lance@rubysinn.com. Thank you for choosing Best Western Plus Ruby's Inn.

"Left a Night Early To Get Out of There"

2
scottsA5135ZE, Monterey, California 11/08/2021

Just not a good hotel, and a terrible value. It's really the only game in town, so I imagine it's booked solid a lot of the summer. I think we paid around $380 for 2 nights, which makes me upset just thinking about. We left after one night because it was so bad. Started by having front desk tell us we were too early to check-in. I get that check-in time is 4, but we were there at 3 and this is really the first time I haven't been given a room at a hotel at 3PM, and I travel a lot for work. Finally got a room, and it smelled like musty cigarette smoke, and the carpet looked like it was from 1950. The shower was either freezing or scalding hot- you had about a cm to play with in between that range on the knob. We were on the bottom floor, and could hear everything above and beside us. We were there with our 2 young girls, and we ended up just leaving after one night to go to the comfort of a super-ordinary, 2-star hotel in Page, AZ which felt like a resort compared to this place. Gave one star because the people who worked in the general store and restaurant were nice, and because they had an EV Charger. Don't recommend staying here at all. Go to Tropic- great little town 10 minutes away, with an awesome coffee shop and good restaurants (idk bbq is really good)!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our team and get these things fixed. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Noisy!"

3
karenrhc, Matthews, North Carolina 08/08/2021

We chose Ruby's for the location, since it's a 5 minute drive to Bryce. The room was spacious with two king sized beds. There was a musty odor to the room but it looked clean. The big issue was we could hear the people above us walking around for hours. At first we thought they were stomping and had small children, but I think they were just walking around. It was so loud, we could not fall asleep and then it woke us up early in the morning. Request a room on the 2nd floor! Check-in was fast and everyone was friendly. The lobby had a charming, rustic feel and there's a restaurant and general store. We got takeout for dinner and unfortunately the food was not very good, but there aren't many options that are open past 8 pm. The breakfast buffet was complimentary to our stay, was also just okay. It was nice to have a warm breakfast before a day of hiking.

"Not as good as it was"

3
SandyM828, Brookhaven, Pennsylvania 07/08/2021

Not a lot of options on where to stay and we had stayed here years ago. We were anxious to return but were disappointed. The store has everything you need. There is an adequate restaurant. We were charged for an extra room and the front desk staff was rude when I questioned it. After we returned home I was finally able to get the room refunded by the manager.

"Everything you need"

5
pritchett2as, Corona, California 06/08/2021

Everything was made simple! Location is perfect to the Canyon. It's a village in its self. General store that had everything. All type of outdoor activities you book in lobby.Restaurant with many choices and breakfast with options. You truly don't need to drive anywhere. Win! Win!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We hope to provide anything a guest might need while visiting Bryce Canyon. Thank you for choosing Best Western Plus Ruby's Inn.

"Not a lot of Options"

3
User 04/08/2021

Ruby's is pretty much the only option at Bryce, and the price reflects that. The breakfast buffet with hordes of unmasked guests and mediocre food made me uncomfortable. But I guess it's better than camping.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I appreciate your feedback. Thank you for choosing Best Western Plus Ruby's Inn.

"Skip this one"

2
1hawkeye72, Cedar Rapids, Iowa 02/08/2021

We tried 3 rooms looking for 1 that didn't smell. No luck, we put up with it. Additionally room was not clean, cheeto's crumbs on the floor. Would have given this a one by the young lady I dealt with was good.

"It was OK for 2 nights"

3
jamielfratacci, El Cajon, California 02/08/2021

The hotel was OK. It was big, but had a pipe leaking in the sink. They did fix it right away. The sheets had a stain on them and we asked for clean ones and rest delivered them in a timely manner to our room. Pool was nice and there was a really nice store in the hotel. The bathroom needs a towel bar. There was no place to hang your towels while taking a shower. The free breakfast was decent and it was very close to Bryce National Park entrance. Overall, the hotel could use some updating.

"Excellent choice for visiting Bryce "

5
J2407WZrichardh, Ajijic, Mexico 01/08/2021

A top notch campground. Spaces are nice with lots of pinion pines for shade. The pool is fun but not big enough to swim laps. The staff is very friendly and accommodating. They even have a shuttle service to take you to places in town like restaurants and the rodeo. The park shuttle stops right in front of the campground and takes you into the park, stopping at the visitor center,lodge and various viewpoints. They have excellent bathrooms, showers and laundry room. You can see your neighbors, but the layout is very good. I can't say enough good things about the campground. Would definitely stay here again. We were thinking of staying inside the park, but their campgrounds have no electricity, and in this hot weather that is a real drawback. Staying at Ruby's with full hookups was definitely the right choice. And with the park shuttle stopping right at the front door it was just like staying in the park. Plus we had Ruby's shuttle into town. Whole heartedly recommend Ruby's @

"Terrible Value for the money. Filthy."

1
User 29/07/2021

Based on the reviews, we decided to stay at this property. However, the room was filthy, smelled horrible and there was what looked like fresh blood under my pillow. I can't express how bad this room smelled. Think a dozen teenage boys that just played 5 rounds of basketball. The "lakefront" was more like a dried out pond. The shower was either scalding hot or cold. I think in the future, if this is how it's going to be, we'll be RV'ing it. Not good. Never again!

"STAY AWAY!!!!"

1
User 29/07/2021

I read the other reviews but assumed people were overreacting. Not the case, in fact, they were being generous. The first room we checked into wreaked of air freshener, they were trying to cover something up. I went to the front desk and the gentleman was very nice and said that somebody had probably smoked in the room. He immediately upgraded me to a room in the lodge. This room wreaked also, I can only describe it as a combination of wet dog and mold. I don't like to complain so I figured I'd just make the best of it. I went to sleep and woke up in the middle of the night with my lungs burning and my eyes watering. I spoke to The manager (Irina) at the front desk who was just so sweet. We tried two more rooms but the minute I walked in they smelled the same. They clearly have a systemic problem and it's not minor, it's a health hazard and they should be shut down. Irina was so helpful and arranged for a room across the street at the Best Western Bryce Canyon Grand (also owned by Ruby's... What don't they own here?). What a difference... Great hotel. If you're staying in Bryce, stay far away from Ruby's and choose the Grand.

"NICE PLACE BUT, NEVER AGAIN"

2
ptorangeplumbing, Port Orange, Florida 29/07/2021

The lobby was beautiful but the room needed upgrades badly, the smell of animals and or mold was in the 1st room and when we changed the room smelled just as bad. In that area you are kind of limited to where to stay so you really have no choice and that is why you get what you get.

"I Love Ruby's Inn but things are slipping!"

3
User 29/07/2021

The room was very musty, in addition to the thermostat on the wall didn't work at all. Only at the wall unit could it be operated. Additionally the TV had limited channel availability and was missing close to 10 channels that were supposed to be viewable according to the channel guide provided. Also could have done without the pile of trash and dirty linen left by housekeeping in front of my door all night.

"Bryce Canyon stay"

3
Gowesttraveler123, Kansas City, Kansas 27/07/2021

We stayed here on our way to Bryce Canyon. The room smelled and the a/c was dirty. I liked the hot buffet breakfast. The beds were hard though. I liked the decor of the room, but since I have joint problems wouldn't stay because if the hard bed.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback, and I will share your comments with our team. Thank you for choosing Best Western Plus Ruby's Inn.

"Thunder Mountain Trail ride with Kevin Magee"

5
User 22/07/2021

Kevin was an excellent trail guide. Very informed of area and trails. Horses were awesome and well-trained for terrain. Kevin also custom made the saddles and they were very comfortable. If you're looking for a great trail ride, ask for Kevin-you won't be disappointed.

"Western trip"

5
Joe S, Millville, Pennsylvania 22/07/2021

Outstanding place to stay when hitting the big national parks in Utah. Just outside the entrance to Bryce Canyon NP, which allows you to not waste time traveling to and from the park. This staff paid attention to details which makes or breaks a stay

"Ruby's Inn"

5
User 20/07/2021

Friendly & helpful staff. Great place to vacation. Ruby's Inn gives you the Western Vibe and it is the gateway to Bryce Canyon National Park. Rodeo, Ebenezer's Barn and Concert were great. Can't go wrong by staying here.

"Nice stay near the park"

5
Papadoc529, Birmingham, Alabama 20/07/2021

The motel is located just outside the park entrance to Bryce Canyon. It is well lit and safe. The rooms are large and they were clean with plenty of fresh linens. The a/c worked well in the summer heat. The stay includes a breakfast buffet as well. Given what we paid for the room, it is an exceptional value for a family.

"Why 3 out of 5?"

3
User 20/07/2021

Great customer service. The room; however, or both rooms in our case, had a strong smell of urine. We reported the smell in our first room and were quickly moved to a second room. The smell was strong in both rooms. We were exhausted from traveling for 9 hours. So, in an effort to improve the situation, we had a new package of auto air fresheners that clipped to the a/c vents in our truck. We placed the air fresheners on the a/c vent in the room to be able to tolerate the smell in the room during our stay. We checked out as quickly as possible the next morning. The hotel was great in all other aspects.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience. We are working on the smell issue in our rooms. I appreciate your feedback. Thank you for choosing Best Western Plus Ruby's Inn.

"All you need in one location. Very easy access to park."

5
454christinac, Nashville, Tennessee 09/07/2021

Really enjoyed our stay at Ruby's inn. It has all you need in one location. There are food options (the included breakfast buffet is very good), shopping, activities (horse back riding, atvs), both hotel and rv lodging…. AND you're close to the park with an easy drive to trail heads. Would stay here again.

"Great Location"

4
betheledens, Springfield, Oregon 08/07/2021

Great location and comfortable rooms…clean and convenient… great country store… restaurant menu and offerings are ho-hum.. breakfast was ok but buffet and not well replenished. Staff in general store were awesome. Will stay here again…but look for somewhere else to eat dinner…

""Busy" staff"

3
Eddie A, Las Vegas, Nevada 06/07/2021

Upon arrival at around 1 pm our rooms were not ready and we were given an empty pouch with our rooms numbers but no keys and asked to come back by 4 pm to get the keys. We sat by the indoor pool to relax and noticed staff working on cleaning the rooms that were assigned to us. By around 3 pm the staff left both rooms and a supervisor told us they were ready. By 3:30 we went to the front desk to ask for our keys but we were told the rooms were not ready. We told the agent that the rooms were indeed ready since we spoke to the staff cleaning them half hour ago. The agent told us that the rooms were not showing as ready in the system and that a supervisor will need to give notice. We told her that the supervisor is the one who told us the rooms were ready. The agent placed repeated calls to the supervisor but he did not ask. The manger came to the front desk and placed another call and told us our rooms were ready, as we already know. We were given our key cards and we headed to our rooms. To our surprise both doors were fully open and in one room were the supervisors, Victor and Natalia, sitting on a bench hugging and kissing. I yelled at them and order them to leave the room immediately, which they did. They moved to another room to “verify it was clean”. In the other room, the cleaning staff had returned and were sitting on the beds having lunch. Same thing, we ordered to leave the room and they did. We went to the front desk to report the incidents and we were offered to wait another half hour and get two different rooms. At this point we were so exhausted and disappointed that we decided just to stay in our original rooms. Better coordination next time, please. Victor and Natalia don't need to be fired, but they need to be separated to work in different shifts since they appear to be a couple and waste time in the rooms.

"Clean room, conveniently situated, and a breakfast buffet"

4
755lesliey, Los Angeles, California 04/07/2021

Well priced room on a large property that is closest to Bryce Canyon itself. Clean, has a convenient laundry, post office, gift shop, restaurant and kiosk where you can book a lot of activities if you want organized adventures. The hot breakfast buffet is ample so it made the room price quite reasonable for 3. Only criticism is that the pool is indoors and full of kids and families, so we decided to pass on that. We ate dinner at the property and I had the buffet there too, the salmon was great!! This is a very good place to overnight if going to Bryce Canyon.

"Not bad at all"

4
ngsosu, Fayetteville, North Carolina 04/07/2021

We stayed at Rubys in for one night while we visited Bryce Canyon. We found a hotel staff to be incredibly helpful and polite. We also found the rooms to be adequate and clean. The hotel is convenient location to the park, in-house restaurant, pool, and general store made it an all in one package worth the money. The free buffet breakfast was beyond reasonable and everyone walked away for and happy. For those who complain about the dated rooms or noises, perhaps they should stay in the city and not venture out into the national parks system in the small towns that usually surround them, we didn't have one problem and would recommend to our dearest friends to stay here.

"Great location and hotel except noise"

4
TamiSH67, Jacksonville, Florida 02/07/2021

Loved this place. Good amenities and great location. However, we were on bottom floor and felt like we had elephants running races above us. Would only stay there again if on top floor. But all amenities were great.

"Rustic, but needs updates"

4
Anne F, Oakton, Virginia 02/07/2021

There are only a few places to stay in area. Only a couple places to eat in area. Everything closes very early. RUBY'S is older, needs Updates beds, windows (remove ducktape), and beds. Very spread out. Lots of parking. Has market for when the takeout runs out of personal pizzas as 6p. Use the market! There IS an outdoor pool, just ask front desk for code.

"Great Place to stay at Bryce"

4
User 01/07/2021

We stayed here for two nights and it was a great place to stay. Breakfast was included, which was buffet style - so quick and easy. We ate dinner at Ruby's Inn too and that was convenient as well. There were many shops in walking distance and amenities such as laundry and grocery, which was very useful. A beautiful lake was behind our set of cabins. Rooms were clean. The pool was inside, which I wish it was outdoors. They do feature a rodeo and a dinner and country music show. We did not have the time to enjoy either of these, but a nice opportunity for guests.

"Rubys Best Western a Great place to stay close to the Park"

5
David821966, East Northport, New York 01/07/2021

Very nice rooms, our cabin was perfectly suited for our family of four with lots of room to spare. The access to Bryce was excellent and we loved the views form Ruby's. We would stay at this location again

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"rubys experience"

3
User 30/06/2021

Toliet too low and allways ran, shower temp hard to adjust Room and service good Little safety due to covid very few masks are worn and resturant can get crowded This was a problem for us since there is very few places to eat

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our team. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Older Property With Character"

4
sharonhM8955JW, Fairfield, California 24/06/2021

Check in was quick and professional. They could add some towel bars in the bathroom. The rooms are average and very clean. The laundromat is centrally located. The indoor pool area has very little to almost no space between the pool and the walls so there is no place to not get splashed if you are not in the pool. We had a housekeeping request, and they were very quick to respond. The store is well equipped.

"Not bad, but all you have close to the Bryce Entrance"

4
John D, Lafayette, Louisiana 24/06/2021

Very attractive and "Western" looking property from the outside. I beleive it is time to update the rooms (carpeting, bathrooms), other than that, the room was spacious and comfortable. Two King beds in a room was a first for us. The restaurant was "ok". Big crowds should be expected, especially in the morning...advice on that was given by the front desk on check in. We did wish the biscuits for breakfast would have been fresh, they were a bit dry on both mornings. Country gravy on top isn't the way I wish for my biscuits to be "not dry". There are few other choices this close to the entrance of Bryce...let me correct myself, there are no other choices. As you will probably learn, Ruby's was the first at Bryce Canyon, so the agreement when the National Park Service came in was to give Ruby's the land outside the entrance, much like Walt Disney World has. We also took the ATV tour...safe and highly recommended. Overall, we'd stay there again, just hope to see some investment in updating the interior of the property.

"Great Stay at Ruby's"

5
kimr404, Ashburnham, Massachusetts 22/06/2021

On a National Park trip, we had 10 of us in 5 rooms at Ruby's. Although, crowded, Check-in was easy, they were able to get us all together. The rooms worked perfectly for our needs - not fancy, but functional and it was quiet at night. We were back in the lodge by the lake. We've stayed here before and will stay again.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I always love to hear from returning guests. Tell your friends about us. I hope you to see you again soon. Thank you for choosing Best Western Plus Ruby's Inn.

"Loved it"

5
cherylss2014, Modiin, Israel 20/06/2021

This hotel has so much character with its authentic atmosphere. Professional staff, great service, spotless and well maintained, general store with something for everyone. Great value. Excellent option for visiting Bryce Canyon.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Worst place for the money."

1
User 20/06/2021

Our room smelled of dirty wet dog. The room was very dusty. Toilet was yellow inside. Bathtub was stained. Our outside door was full of dents and the paint was peeling off. You could write your name with the dust on the television. I will never stay in a Best Western again! All of this during Covid. The cleaning lady actually came back to get her Swiffer she left in our room. Really you are dusting rooms with a Swiffer during Covid???!! I can now understand why are room is dirty! Unbelievable! Yuck!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our housekeeping staff. We will address this issue. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great location, everything you need"

4
spitza1, Chandler, Arizona 18/06/2021

This hotel is located just outside Bryce Canyon National Park. You can conveniently book activities and catch the free shuttle from the lobby of the hotel. The pool is big, the fitness room is decent, the rooms are decent with comfortable beds and pillows. Staff was friendly and accommodating. There is a great general store with plenty of groceries, camping extras, and souvenirs. We will stay here again when we visit Bryce Canyon.

"If you are Asian and wear a mask and go to Ruby's Inn General Store, you will be discriminated against by a clerk Ginger"

1
User 18/06/2021

This hotel was so perfect until I went to the General Store. The hotel check-in desk staff was very kind and changed my room for my dog. The old man at the horse back riding reservation desk was very nice. The hotel location was so nice and the room was so clean. My experience at this hotel was perfect, until I visited the General Store to buy some souvenirs at the hotel. I found a different sleeve length of the T-shirts I was going to pay at the counter. So I was telling the cashier I'd bring it to another one. But my pronunciation wasn't perfect and I even had a mask on, so the cashier didn't quite understand what I was saying. The Cashier was nice. But a clerk named Ginger, next to the cashier, suddenly stepped in and shouted very rudely, "Okay, get it quickly." I brought another T-shirt and headed to the cashier, and Ginger yelled at me bring it to her. I gave her the T-shirt and she threw it in a plastic bag. Her attitude really pissed me off. So I asked her, "Are you mad at me now?" and she didn't look at me, treating me like I wasn't there. Even though I kept calling her, she pretended not to hear me and talked to other people very kindly. She deliberately ignored me and acted like she was teasing me. This was the most insulting moment of my life. The other employee there apologized to me several times on behalf of her, telling me quietly that she didn't know what was wrong with her. I checked her name on the name tag around her neck and came out of the store for other customers lining up to pay. I'm sure the reason why she acted so rude to me is because I'm Asian, I'm not a native speaker and I'm wearing a mask. Because my English is not perfect, she would have thought that I would not be able to argue with her rude behavior. The reason why I'm writing this review with using a translator is because I don't want other guests coming to this hotel to ruin their trip because of an employee like her. Bryce Cannon is a tourist destination from all over the world, so I hope your Best Western Hotel pays attention to staff training.

"It's Location is great, but....."

2
eyesbblue, Virginia 17/06/2021

It's crowded so you have to take that into account. A long line for check in but lots of people working behind the counter. The store is great and the restaurant OK. The room - hmm - dated, dark, not a good layout and no place to sit outside. It was the only option but wish we had another. However, set up for crowds and nice area.

"Disappointing"

2
OhioIrish95, Ohio 16/06/2021

The good: very close to Bryce canyon, grocery/supply store selection, many rooms. The bad: check-in and check out, buffet, prices, room condition, overall service/value. I wanted to give a good review but can't due to poor overall service/quality/value, and lack of communication. We sent the hotel a message asking for early check in several days ahead of time and never received any response. We also called and waited in line to try to check in at 3:25 for a 4:00 check in and we're told the room wasn't ready and check in wasn't until 4 despite dozens of other people checking in before us. But they sure didn't let us stay an extra hour until noon for checkout, which was very frustrating. Broken/no lock on bathroom door, peeling wallpaper, caulking coming up in the bathroom, worn out room overall. Our kids love breakfast buffets (and have loved it at 4 other hotels on this trip) but they wouldn't go back to this one (rock hard rolls, very long lines even at 6:30-7 am, food just didn't taste good) so we didn't go back the second day and got our own breakfast. Plus a general lack of COVID precautions (self serve with community food trays, no masks, etc.). 18% gratuity/“service charge” for takeout at the on-site restaurant, only at this place that I've ever seen at that level. Stay at the lodge in the park.

"Pushed all the right buttons"

5
User 13/06/2021

We stayed at a different hotel but stopped here for breakfast prior to a day in Bryce Canyon, and it really hit the spot. While the food was fairly standard buffet breakfast fare - nothing out of the ordinary - the restaurant was clean, well staffed, and the food quantity generous (esp. with a hungry teenager).

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I will share your compliments with our restaurant team. Come enjoy a longer stay with us. Thank you for choosing Best Western Plus Ruby's Inn.

"Fully stocked for our needs"

5
User 10/06/2021

This hotel was bustling with people for sure. But it was a good place to keep us busy. There is a nice indoor pool, which gets BUSY in the evening. Restaurant right on site, along with a great gift shop. The breakfast buffet was included in our stay and was more than sufficient!! But don't spend your time in the hotel when the NP awaits.

"Ruby's Best Western"

3
minimemom, Portland, Oregon 07/06/2021

Got the job done but would not stay again. Was certainly on the higher end cost wise for trip without many in room features. Pillows were very small and lights to read by too dim. It was quiet and parking was outside door. Check in took 40 mins. resturant on the grounds but still took car to get there Food selections for supper were varied and good. Breakfast was included, waiter brought water and was the last we saw of him. Interior of room could use upgrades to bring to BW standards and expectations.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will use your comments to improve. We hope to make improvements later this year. Thank you for choosing Best Western Plus Ruby's Inn.

"This Place Has It All"

4
Vitamin_Vito, Raleigh, North Carolina 07/06/2021

Ruby has cornered the market in this area and has a run of all 4 corners. This hotel has a nice general store and good size rooms. Coin laundry is on site as is a restaurant and other amenities within the hotel. Everything was very clean and masks are optional. The pillows are small and the bed isn't the most comfortable but wasn't horrible either. Directly across the street is a small shopping area that is very popular as well as Ebenezer's Barn & Grill which is a must for dinner and live music. The meal was excellent. The steak was one of the better steaks I have had in a long time. The music was very good. Cost was around $40 per person. Well worth it! If I returned to the area I would stay here again and definitely go across the street to Ebenezer's for dinner.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We are very lucky to have The Bryce Canyon Wranglers at Ebenezer's Barn and Grill with us. We are very excited to share them with our guests. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Meh… all about proximity to Bryce Canyon NP"

2
fender4life, Norfolk, Virginia 07/06/2021

On paper it sounded like a good idea, given the proximity to Bryce Canyon NP… Then we got here and were greeted by rude staff, checked in to a stale smelling motel room, not particularly comfortable nor functional (our tub did not even drain). Yes they seem to offer all you can ask for (lodging, restaurants, activities and a general store), but at a second glance it's just an overpriced cheap versions of that. If this is the best lodging available near Bryce, next time I'll go farther down the road or just drive an RV.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I appreciate your feedback and will share it with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"Great hotel"

5
User 06/06/2021

Hotel was very clean and nice rooms. Very convenient to Bryce national park. Had everything you needed on site. Saw the rodeo and definitely recommend. Worth the money! Laid back and friendly. Would visit again!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Good Location for Bryce!"

3
Dreamy7174, Seattle, Washington 04/06/2021

I was totally surprised. BW including the more higher end across the road were the only decent lodging around the area close to Bryce Canyon entrance. We arrived at 1PM expecting there's an available room for us even though they said that check-in was (super late) at 4PM. NO room available so no choice, we waited and roam around at the big general store inside the main building which I am assuming that's the general idea. Place is decent, something different, cowboy feel. No other place to go for dinner except at the restaurant inside. Free breakfast was good. We got a lakeview room at the 2nd floor, it was okey, liked the smell upon entering. Aircon not working properly, too loud and keep stopping. Nevertheless, it served our need for 1 night.

"Definitely Be Back"

5
User 03/06/2021

Everything wonderful except for availability of seating outside on the beautiful grounds and stepping on leggos left in the room Thankful that my little dog didn't find them and choke Little things. But housekeeping should at least look under the beds.

"Not sure what we were expecting, but okay…"

3
22clintd, Rome, Georgia 03/06/2021

My wife and I came to Bryce Canyon, and stayed here one night. We had originally planned on two nights, but was able to cancel the last night. It is not a bad place to stay. However, I guess we are a little spoiled to hotels being #1, inside rooms, not the older style of, “open your door and your outside”…. There are several sections of rooms spread out across the large parking lot. Again, it wasn't bad, rooms are older, but was just not our cup of tea. There is close access to the Park shuttle as well. The check in was quick and easy, and they gave us free vouchers for the restaurant connected to the hotel for two days for breakfast. The breakfast was fine. It seemed like a cruise ship during breakfast. Just the way everything was set up. We ate lunch there the day before and it was just okay. It seems that everything in this city is owned by Ruby's Inn. There is a gift shop and small grocery store attached as well. Just a little too touristy, again, just not our cup of tea. Across the road is a small strip mall of more touristy gifts and ice cream shop. We did go to the rodeo on Wednesday night. That was fun. Felt like something out of a movie or Yellowstone. That was good entertainment. They have one each night beginning at 7-8:30pm. $14/adult and $9/children. They allow kids to try and be a real rodeo cowboy. They will pay kids $5 for them to ride a sheep. They provide all the gear. Again, we really enjoyed it. We just didn't feel the need to stay here longer than 1 night due to there not being much in town and as far as Bryce Canton, really you can see what you need to see in 1 day. If you are looking for a more modern hotel and not a motel feeling, I would recommend staying across the road at the newer Best Western Plus. It looked like more to what we are accustomed to. I should note, the staff did allow us to cancel our last nights stay and they did refund our money, so we did appreciate that.

"Not a Bad Choice for Bryce"

4
colewade, Asheville, North Carolina 02/06/2021

As thousands of others have said, it is hard to beat Ruby's for convenience to Bryce Canyon National Park. Our Lakeview double queen room seemed very clean to me. I have certainly seen far worse. I appreciated the vintage photos. Everything in our room, including the mini-fridge seemed to work. We enjoyed the free coffee in the room. Overall not bad at all. Our second-floor room had a view of a mostly drained pond, but maybe this could be partly drought related. It certainly beats looking at a gas station. It is a massive compound kind of place with many buildings, and it is the centerpiece of this family-owned town – in spite of the oddly inward facing new Grand version of a Best Western on the periphery of the property. The elevation provided a cool crisp morning and a good way to start the day. Free hot breakfast buffet was a surprise and much appreciated. So, what if the eggs are in liquid form originally, they tasted real to me. There was a whole lot to choose from here. It is not a grand Sunday brunch, but way better than the bagged breakfast we experienced during our extended trip through the early days of the COVID thaw. This was wholly acceptable for a big hearty and free hot breakfast. Restaurant servers were both kind and attentive, in spite of the large crowds. They didn't even seem to be terribly understaffed or just simply worked really hard. Service was not bad at all, even at dinner. Capitalizing on convenience, and not wanting spend any time away from the park during our short stay, we also ate dinner at the Cowboy Buffet and Steak House. My husband had the cowboy steak with a salad and a baked potato which was perfectly good. We shared the coconut shrimp appetizer, also quite good. I just don't know how a dinner buffet could look that good, and taste that bad. The quality of the original ingredients and premade baked Sysco type dishes that are simply warmed and plopped out, is the only explanation I can find. If that is not the case, it certainly came off that way. My nephew was not as quite as dim in his view of the buffet, but he chose different items. I am not a picky eater at all, but the only redeeming quality for the dinner buffet was the salad bar. I could not eat this food. I have eaten at hospital cafeterias for a very long time and few were this bad – especially for the price. Lean toward the menu here. I would not hesitate to stay at Ruby's again. It really does have anything you possibly need on your short trip to Bryce, and many things you didn't know that needed. Respectfully, Ruby's needs a little more love and little less profit motive to bring back it's legendary status to one of the most unique and coveted properties in one of the most beautiful places in the United States.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I appreciate your feedback and will share your comments with our staff. We hope to remodel later this year. Thank you for choosing Best Western Plus Ruby's Inn.

"It was okay for one night"

3
Alie2266, Seattle, Washington 01/06/2021

Pros: really nice fitness center; indoor pool and hot tub; dinner buffet was great; no masks or other dumb Covid restrictions are required anywhere throughout the hotel, even at the buffet and you get to help yourself at both the breakfast and dinner buffets. Breakfast buffet was really nice and had a big selection and a good variety of hot and cold items, it was one of the nicer free hotel breakfasts I have had. The bathroom had double sinks and the rooms where actually pretty spacious. Cons: Hotel has a lot of separate buildings and it's really spread out. It's a pain to have to go outside to get ice or go to the main building and walk so far. It was really inconvenient. Request a room attached to the main building, that building is newer and way nicer. The separate buildings are older and have external hallways, it felt like a Motel 6. The main building has internal hallways, supposedly you have to pay more for premium rooms in the main building. But that's where the pool, fitness center, store, and restaurant are. The bathroom in our room was dirty, especially the shower and the floor. Worst of all, the fridge in our room was not cold enough (even on the coldest setting) and we had to throw out ALL our food, which was a lot of food and a lot of waste. Very disappointing and frustrating.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience. I appreciate your feedback and will take care of these issues one my end. Thank you for choosing Best Western Plus Ruby's Inn.

"Practically in the Park!"

3
Poodletoes, Dayton, Ohio 27/05/2021

This is the place to be while visiting Bryce Canyon NP. It is located at the entrance to the park and they have shuttles that take you a little ways into the canyon. Ruby's is a huge complex. We were in the Elk Lodge section. Sort of looks like an old style 2 story motel but a whole lot of them. There is a laundromat on the premises. These buildings have some age on them. Our room had 2 Queen beds, mini fridge, desk and a comfy chair. 2 sinks - one in the bathroom and one just outside of it. The room was comfortable enough and clean. Its main attraction is its closeness to the park. Ruby's has 2 restaurants on the grounds as well which is good because there is not many other places to eat.

"Very cool hotel and convenient location"

5
zma1996, Kansas City, Kansas 27/05/2021

This is a Very cool hotel and convenient location. The shuttle bus to Bryce Canyon stops at this hotel. The hotel is historic. It's grocery store is extremely convenient. The hotel's breakfast buffet is grand - lots of options, plenty of tables. Servers are very cordial

"Great Place"

4
User 27/05/2021

Ruby's is a great place right outside Bryce Canyon National Park. There is a restaurant and general store right on the property. There is something for everyone. Pool was lovely, just wish it was outside (my one and only change)

"Good Choice If You Can't Get In Bryce Lodge"

4
sappel54, Denver, Colorado 27/05/2021

This is a HUGE property, with several buildings of rooms. The walk from our hotel room to breakfast in the main lodge was actually a good warm up for our hikes! Considering the size of this place, they do a pretty good job of running it. The bed was comfortable,good pillows, towels and linens. There was a microwave and fridge and two sinks in the bathroom. The room was a good size, with 2 queen beds,a chair and an ottoman. Really good shower pressure. The breakfast buffet is a big spread, with eggs, french toast, fruit,etc. It can get busy, there was a line at 8am but it moved quickly. Check in was a little slow,but check out was fast. Location is good, only a few minutes drive to the Park. If I could have gotten into Bryce Lodge in the Park I would have opted for that only because of the ambience but if you can't get in there,Ruby's is a fine choice.

"Wonderful Stay"

5
Christine M, Ozona, Florida 26/05/2021

Since this hotel is basically in the middle of nowhere, it's an oasis of comfort. It's a big tourist stop, with a great gift shop and grocery. Located right out side the park. The breakfast and coffee were outstanding, it was included with our room. The pool and spa are enclosed. I imagine some rooms are older, we stayed here twenty years ago, but ours was clean and fresh. Do check the weather right before you go. It was supposed to be in the fifties, but got down to 20 degrees the night we were there.

"Don't stay here"

1
User 20/05/2021

While we were in the park, a hotel worker opened our room door and left it standing open for who knows how long. Our exhaust fan was on indicating someone used the bathroom. It was not on when we left for day. Hotel manager said it was our fault & that the exhaust fans at this hotel spontaneously go on! She was very rude. Unsafe to stay here.

"WHAT AN OPERATION"

4
Indyblonde, US 20/05/2021

Ruby's Inn is a gigantic property with many many rooms set in blocks of about 20 two story buildings. Our block had an elevator, but others don't. It has a HUGE gift shop, a small grocery store, and a nice lobby all in the same building. And it also has a big campground RV park, and a little strip mall right across the street with ice cream, and other shops, We also took an ATV tour on a huge property that also belongs to the hotel. It's a very large and well run operation, with lots to do including a dinner/music venue and a big gas station. It's right outside the entrance to Bryce Canyon National park, and there's a shuttle stop in front of the hotel to go into the park. The rooms are OK, - just standard motel rooms, we stayed in the Lakeside group, at the very edge of the buildings. Quieter. The bathroom was tiny, shower/bath and toilet in the same room, ick. They don't require masks anywhere which we really appreciated! The room was $204.88 with tax. Over priced. Should have been a lot less, but everybody wants to go to Bryce right now

"Met Our Expectations"

4
rongrether, San Francisco, California 18/05/2021

POSITIVE: (Family suite) - close proximity to Bryce Canyon NP - Bryce Park Shuttle within walking distance - clean spacious rooms - free parking close to unit - plenty of clean linens - 2 sink/vanities - coffee machine with plenty of coffee and tea - microwave and fridge - well working a/c and cable TVs - free WiFi - plenty of electrical outlets - daily free hot and cold breakfast buffet - ice machine nearby - grocery store, gift shop, laundry, restaurant all on property - electric charge stations on property for electric cars - service station directly across street - well working a/c and cable TVs - friendly and well-trained staff in all areas NEGATIVE: - slow-draining tub/shower - families may find one bathroom to be not enough

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I appreciate your feedback. I will send your negatives to our team and get the showers fixed. Thank you for choosing Best Western Plus Ruby's Inn.

"Never again"

2
User 16/05/2021

We stayed at the Ponderosa. When reservations were made we made the assumption we would be inside, we were wrong. The room smelled so bad and the carpet was dirty. No shampoo and we had one small bar of soap. No rooms available to change to. We were afraid to take our shoes off. That is how bad this room was. I would look around before staying at this Inn. We paid good money for nothing.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will share your comments with our housekeeping staff. We will address this issue as soon as possible. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Noisy!!"

1
User 16/05/2021

If you book, request a top floor room or Best Western Plus. I could hear every footstep the room above us made- felt like I was staying in an old farmhouse with creaky, collapsing floors. Unfortunately for us, the room seemed to be occupied by a herd of goats training for a midnight marathon. So many steps for hours around midnight.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We hope to have a solution for the noise in the near future. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Enjoyable Stay"

4
snowytewa, Seattle, Washington 14/05/2021

Nice hotel, friendly staff. Good amenities including general store, post office and restaurant. Best Buffett breakfast yet! Nice property, room with lake view. Pet friendly. Would stay there again if in the area.

"great location and indiir pool"

4
926ramia, Sandy, Utah 14/05/2021

great location to Bryce canyon NP, the indoor pool is large. The room is good size, needs better lights and the carpet needs to be cleaned. The staff is very friendly and helpful. The resultant is excellent and food is very good.

"Amazing Bryce Canyon Location"

5
Lareecehall, Marietta, Georgia 13/05/2021

Ruby's inn is across the street from the Bryce Canyon shuttle which is the easiest way to see the park and get to major trails. The hotel is busy but highly efficient and has a really excellent restaurant for bfast and dinner, buffet style and a la carte menses. Buffet is really good and great value. Rooms are old and decor dark and only one easy chair, but they are very clean,lots of hot water and quiet. We were surprised given how busy it was.

"Mice aren't the only one that squeak at Ruby Inn!"

2
Rider4Christ, Renton 13/05/2021

Squeaky floors greeted us as we walked into our second floor room, having been on the road for 6 hours. We were so excited to get rest and begin our Bryce Canyon vacation in the morning. Then the call from the front desk minutes later that jolted our evening. Neighbor below us complained we were being extremely noisy. What? We were walking on our floor is all, as I explained to the desk clerk who then couldn't get off the phone fast enough! I would not recommend a room where you are in a 2 story building at Ruby Inn.

"Best Place Ever"

5
gardnerrodney, Orem, Utah 12/05/2021

The staff was great answering questions and taking care of our needs. The room was clean and the beds were like sleeping on a cloud. The Breakfast Buffet was super with a great selection of great tasting food and servers that smiled and were prompt. One could tell that they enjoyed working at Ruby's Inn. This was our first time staying at Ruby's Inn but it will not be our last. Our next Family Reunion will be at Ruby's Inn. Lance Syrett is a great in helping us plan this biannual event.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. It was a pleasure working with you. We can't wait to see you again. Thank you for choosing Best Western Plus Ruby's Inn.

"Overall great visit!"

5
jerrybH2264DS, Sprinvgille 06/05/2021

This is, overall, a great place to stay. You are in Bryce Canyon in five minutes and there are lots of other places to see within an hour drive. It's an older property so it's a little noisier than, say, a typical "upper level" hotel. We travel with a white noise generator so it's usually not a problem for us. Just be aware. The room was fairly recently remodeled and very nice. Two sinks, which is always a blessing. Lights have outlets for chargers which is a blessing. The hot breakfast buffet was great! The dining was fine, the gift shop extensive, and the location wonderful. We will definitely go back.

"Full service resort"

4
cincoscotts, Boise 04/05/2021

Hotel was clean and comfortable. It has many amenities - restaurant, general store, old time photos, gift shop and horseback riding. Check in was quick, staff were pleasant and helpful. A bit on the pricier side but not too bad.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. I will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Arrogant, Uncaring and Unfriendly Place"

2
LLV280Z, Daytona Beach, Florida 03/05/2021

Well, there were so many places to stay near Bryce that it became onerous! Finally settled on this one. Reviews are difficult to figure out sometimes. The front desk staff we dealt with were arrogant and unfriendly. It was clear that they were over the tourists and didn't bother to pretend otherwise. We did not feel welcome though clearly they were raking in the money hand over fist. The thing is, these places that involve mostly outdoor activities, barely took a hit during the pandemic as people were still going outdoors for their travels. We were told by many businesses in Springdale and the Zion area that 2020 was a very busy year for the National Parks in Utah and surrounding states. On top of not feeling the warmth, our room was dirty so we wiped it totally down; too much work to get someone from the hotel to do this. I left a pair of earrings in our room; lost and found never spoke to us on the phone, you just had to text some woman who only communicated via text. Very weird. I accidentally gave her the wrong room number....she made it clear that it was my fault that they searched the wrong room and no offer to check on the correct room even after the next guest checked out. There was not one bit of empathy or caring about a customer's needs. We thought Utah was a kind of zen place but clearly not really. Pockets of good people and then there are those who should not ever work in the service industry!!! We will never stay in a Best Western again!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will address customer service with our staff. This is not the way we train our employees to treat our guests. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Offensive and harmful to Indigenous peoples"

1
User 03/05/2021

This establishment has a harmful “cigar shop Indian” in their general store. Please remove this harmful and offensive figure. These figures are a product of their time, a period fraught with prejudice against Indigenous peoples. The statues helped to invent and then reinforce the quintessential stereotype of an “Authentic Native American” by often depicting figures with bronze-colored skin wearing feathered headdresses, long fringed skirts or shirts, and moccasins. These figures are comparable to the “black lawn jockey” Joseph Myers, a member of the Pomo tribe and the executive director of the National Indian Justice Center in Petaluma, deemed such statues "caricatures" that are offensive to the American Indian community at large. Dora Queral who is a member of the Tlingit tribe and works for the San Francisco Native American Health Center, has stated, “It's incredibly offensive, stereotyping Native Americans with alcohol and cigarettes.” Please acknowledge, honor, and respect the first Indigenous peoples that resided in Utah and the Bryce Canyon area. Remove this figure.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We appreciate your insight. We will discuss your topic with our staff. We are only trying to honor our heritage of our beautiful area.nI apologize for the impression that was left with you. Thank you for choosing Best Western Plus Ruby's Inn.

"Looks great but deceiving"

1
KathrynL735, Arroyo Grande, California, United States 03/05/2021

We chose this hotel based on reviews and location. It was pricey at $265/nt. Checking was lengthy and when our key didn't work, back in line again. Second keycard didn't work either. Third key given with engineer meeting us a door; his effort was difficult also but we eventually got it to work. The room was so dusty and dirty that they sent housekeeping to clean it. Two people came to clean with only a spray bottle and rag. They left in less than ten minutes. Room still had dirty carpet and tile. We were exhausted and decided to stay with our socks on. We didn't use the shower and left the next morning after a very disappointing experience with the poor food. Great service though. I would not recommend this to anyone. I think management should address the training and review of housekeeping and food prep. Causes us to question staying at another Best Westen

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will share your comments with our staff to improve our cleaning protocol. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Choose the wrong Best Western"

3
DawnL210, El Dorado Hills, California 30/04/2021

If visiting Bryce, choose the newer Best Western! The Ruby Inn BW shows it's age! The beds were comfortable if you like soft, the tub in shower squeaks and moans loudly while stepping in and moving around, heat/air didn't work great, but the room was ok for 2 nights. The buffet breakfast may have been good, but we choose the grab n go sack because no one was required to wear a mask while touching the serving utensils at the buffet. The sack breakfast's yogurt was not cold, old apple, granola bar and choice of water, oj or the weak coffee, served by an unfriendly man. Small grocery store on site was expensive and nothing looked fresh. We bought frozen dinners to heat up in micro in room. It was an ok place to stay for a night or two, we canceled and left the 3rd night. There are only 2 BW to choose from near the park, if available, go with the newer one.

"Great location with fully stocked market"

5
outdoormiss, Stansbury Park, Utah 28/04/2021

The location was central to everything we needed (ie dining options, friendly helpful staff and market including grocery, souvenirs, toiletries). Note: the pool and hot tub are located in the main lodge.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We will share your compliments with our staff. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Terrible rooms, average breakfast, great location"

3
HelpfulAngel, Atlanta, Georgia 27/04/2021

Stayed here to visit Bryce Canyon, very conveniently located close to the park. The hotel is nice looking on the outside and the lobby is nice, but the room was really musty, dated and old. The bed was springy and the shower did not drain properly. The tub floor was creaky and plastic. The shower temperature was inconsistent sometimes hot/cold. Toilet was really loud when you flushed and when it refilled. The AC was noisy and the heat smelled like mushrooms. Yuck! The room was noisy. The walls were very thin and we could hear the guests walking around upstairs, sounded like thumping elephants. Breakfast was a buffet with poor quality pancakes, french toast, biscuits, scrambled eggs. The potatoes were the only good thing. Boiled eggs really hard and the oatmeal was watery. The service was good but the meal average. The hotel itself had a lot of facilities, and even a grocery store. A serious upgrade of the rooms is needed!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will use your comments to improve our guests experience. We will share your comments with our team. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Poor quality rooms, amenities great."

1
Michelle P, San Francisco, California 26/04/2021

Rooms had strong odor of overused deodorizer, sound from upstairs guests walking was extremely loud due to poor structural maintenance which prevented us from sleeping well, ceiling light was detached and exposed wires, pool water was cloudy and gross.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will share your comments with our staff. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Best hotel for miles"

5
Suezzyq, Bridgeport, New York 25/04/2021

This is really a great place to stay. Staff was great, rooms were great, absolutely a wise decision to stay here. Restaurant on site, right close to Bryce. No housekeeping because of covid, adequate parking, wonderful breakfast included.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"a Haven from the winds"

5
valerieh927, Escondido, United States 21/04/2021

We spent 3 days at Ruby's Inn, and had a great time. We loved the activities we participated in each day and were so glad to return to the comfort of our room when we finished up. We loved starting the day with a scrumptious breakfast and enjoyed dinner at the restaurant one of the nights. It was just so much fun to wake up, eat a delicious breakfast, and head out to amazing adventures each day. So much beauty and serenity all in one package!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please share your experience with your friends. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Not many options"

3
User 21/04/2021

Let me start off by saying, I am a REVIEW READER. Like I spend hours reviewing every hotel and restaurant I eat at before making a decision. And I HATE leaving negative reviews! We drove into Bryce fairly late and the options were limited...as NO HOTEL OR RESTAURANT has good reviews in this town...no where. But we were arriving late and leaving early, so we only needed a place to sleep. Also, if you arrive into the town at 10 pm there is no where to eat. The room in of itself was ok. When trying to set stuff on the table walking in the door with luggage, I accidentally dropped something into the small trash can. When I bent over to get it out there was a piece of chewed gum in the bag. We literally just walked in, so it wasn't ours. The room was clean. However, if you are a light sleeper don't stay on bottom floor. We heard every single step of the person above us, their shower running, them setting stuff on their sink, & the person rolling their luggage outside the door. The fan is EXTREMELY LOUD, so when it helps to drown out some of the sound when running. The beds were so so...but I won't complain there. Headed to breakfast now, so cant comment there. If I needed a place to lay my head again and it was my only option, I'd stay here...on the top floor. Just bring you some snacks and food. :)

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback and will share it with my team. Thank you for choosing Best Western Plus Ruby's Inn.

"Most convenient location, great quality"

5
476harryg, San Francisco, California 20/04/2021

I have stayed at Ruby Inn several times. It is the default hotel for a visit to Bryce Canyon. It is reasonably priced, has all the amenities that you would expect. Breakfast buffet sets you up for the day. Dinner is also great. The restaurant can be crowded, you have to get to the breakfast early to avoid the crowds. I wish they would keep the dinner open longer so that you can enjor the sunset at the park and make it to dinner.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We appreciate your feedback. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great option for visiting Bryce Canyon"

5
User 20/04/2021

This hotel couldn't be any more convenient! It is so close to the park entrance, has a shuttle stop, and has everything you'd need. There's food on site, plus a gift shop and mini grocery store. The price is affordable. There's good amenities on site like the indoor pool and hot tub as well as a fitness center.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We feel so lucky to be able offer our guests as much as we can to make their stay exciting and comfortable. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Noisy floors in the 2 story buildings."

3
Mark S, Provo, Utah 19/04/2021

Great property and location.. just avoid staying in the downstairs rooms of any of the lodges. The floors from the guests above are very creaky and make a noise loud enough to wake even the most sound sleeper.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We are currently working on a solution to the noise problem. I apologize for this. Thank you for choosing Best Western Plus Ruby's Inn.

"Dirty room even after I brought it to their attention."

3
Prowsle, Herriman, Utah 16/04/2021

The toilet bowl had diarrhea left in the bowl, tub and sinks had hair in them, dust everywhere, crumbs on the chair. Heard every foot step from people upstairs. Great location, grocery store and restaurant connected to lodge was nice and convenient, nice pool and seating area. Included breakfast was in the restaurant and was decent.

"Go elsewhere. All hype no substance"

1
darby M, Layton, Utah 16/04/2021

Stay away. Dirty, run down, terrible room, noisy, awful shower, sounds like a bowling alley at night. Beds are terrible, wallpaper peeling, moldy, floors are dirty, pubes in 4 places in bathroom. Overpriced dive. Better off in a tent in the parking lot

"Great location skip food"

3
RalphR418, Nevada 15/04/2021

Cons: Rotten lettuce every Day both buffet bowls when we pointed this out to employees response was a shoulder shrug It was very evident that no lettuce was washed or rinsed Employees & Mgmt no masks Staff refilling buffet items were not wearing masks. Guests allowed w no masks in restaurants & buffet even when notified Hispanic employees gracious Most Teenager employees arrogant Reception & reservation foreigners employees accents too difficult to understand Terrible tv cable system no way to get TV cable channel guide We rented several rooms and some of the tubs did not have no slip surfaces Pros Best location Clean rooms Large rooms

"Clean Beautiful hotel"

5
coyotepointfarms, Cottonwood, California 14/04/2021

Our family of 7 was pleasantly surprised how nice this hotel was. We were expecting poor outcome given it was rated 2 stars and feel I should be a higher number. I wish the hotel was pet friendly. We have a schnauzer that is hypoallergenic and does not shed. Kids were happy with the pool and the general store and laundromat were on the property. Super convenient

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Location!"

4
monimath, Menomonee Falls, Wisconsin 13/04/2021

Best Western Ruby Inn is a clean property with a restaurant, general store and laundry facilities. A good value for the price. We mostly appreciated the convenient location; just minutes from Bryce Canyon.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are very fortunate to have the location we do. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Good location, worst shower"

2
User 09/04/2021

If you like warm showers, stay away from this hotel. Otherwise all the other amenities are nice. The shower is worst than a $30 - 50 motel Pros: Good location Easy checkin Restaurant inside the hotel Cons Shower intermittently goes hot and cold. Made me feel sick with colds Hard to control shower knob Cold bathroom

"Great location, large property"

4
cherylj332, Indianapolis, Indiana 09/04/2021

Great location to Bryce National Park. Friendly, easy check in despite the large # of people checking in at the same time. On site restaurant that had a terrible dinner but great (complimentary) breakfast. On site LARGE gift shop and connivence store. Plenty of parking. Clean rooms.

"GREAT HOTEL & CLOSE TO BRYCE NATIONAL PARK"

5
CATHERINE85, San Antonio, Texas 07/04/2021

We stayed 3 nights at this hotel recently. The queen size bed was very comfortable & soft. The bathroom had two vanity sinks outside the bathroom & with large mirror. The refrig was larger than a mini refrig with microwave. The room spacious with good lighting. Great hot breakfast buffet with extended hours. Good location to driving to Bryce Nat'l Park or Red Canyon.

"Good location"

4
Ayaiza F, Miami, Florida 06/04/2021

Hotel was at a great location with shuttle services to park right in front and convenience of purchasing park entrance and activities right there. It was a little worn down but very clean. It also had a convenient store in lobby area and rooms were very spacious. Only problem I encountered was that we stayed on first floor and could hear every step of guest above very very loudly. It was like pounding on our heads. Highly recommend requesting the second floor of staying here :)

"Very poorly managed"

2
travelfoodie4823927, Boston, Massachusetts 06/04/2021

We were sent to a succession of three different rooms by reception. The first two were occupied (even though our key opened the door). No one at reception took responsibility. The take away breakfast was meager. It consisted of a prep-packaged muffin, a mealy apple and a tiny orange juice. They'd even managed to run out of coffee by 7:30AM. Dinner was over cooked, overpriced, and greasy. The lodges are noisy and not that well appointed. I think you'd be better off staying elsewhere and just having a longer drive into the park.

"Grungy hotel trying to pass for fancy."

1
User 02/04/2021

Beware. Tries to look nice on the outside but inside it's run down. For example, the bathroom tile ceiling had a gap, which made me wonder if there's a camera?Additionally, don't assume they have your best interest at heart. They will stick you by the stairs where it's noisy and busy even when it's not fiull. And when you call to ask for another room, be prepared to be blamed for not asking and for assuming that the check in person can read a map and not place you in front of the stairs. They blamed me for that too. Overall very disappointed since I've had good experiences at BW before. It's just this one was a fail.

"Decent stay with overflowing crowds"

3
jrankw, Washington DC, District of Columbia 02/04/2021

The actual hotel is decent and staff are very friendly. For being the only option outside Bryce Canyon National Park you'd expect a bit more cleanliness in rooms and more food options. The breakfast line goes past the front desk into the General Store and this is in low season. My suggestion would be to expand the food options as it seems like Ruby pretty much has a monopoly on everything in Bryce Canyon City. Location is great since it's a short drive to the national park, though. Overall decent stay that could be improved significantly with some changes.

"Comfortable Stay"

4
Noelle W, Albuquerque, New Mexico 02/04/2021

We had a pleasant stay. The rooms need renovating, but were comfortable and clean. There is a lot to do at this hotel, which makes your stay very convenient because you can visit the restaurant and general store without having to get in your car. Covid safe practices were observed during our stay, and we felt safe. Excellent value for the money.

"Best western Ruby Inn Bryce canyon"

5
chieftjfwahoo, Oregon, Ohio 01/04/2021

I travel to Utah to visit a lot of national monuments in my state and Bryce Canyon Utah at the Ruby Inn Best Western was awesome. Conveniently located near the national park, Staff was friendly, rooms are clean & breakfasts were excellent. I would highly recommend staying here.

"Outdated Tourists trap"

1
415Brandon, San Francisco, California 31/03/2021

Better off camping outside for a more peaceful sleep. This hotel is outdated with very poor food options. Don't forget to visit the racist depiction of a Native American statue just past the lobby on your way to the pool.

"Needed Get-Away"

4
SJ_Hirschi, Hurricane, Utah 26/03/2021

The rooms were clean. We loved that there were mini fridges and microwaves in all the rooms our party stayed in. We packed food for those accommodations and this helped our vacation budget. The staff were friendly and very accommodating. The service, when needed, was prompt and efficient.

"A complete village "

5
karoleigh, North Carolina 22/03/2021

We have stayed at Ruby's Inn many times. We knew what to expect when we got there. What we liked: 1. Free breakfast buffet 2. Cozy western-themed room 3. Gift shop 4. Grocery store 5. Cozy lobby with fireplace 6. Winter price! 7. Closeness to park The only negative was the water in the shower which did not seem to maintain the same temperature during a shower. We enjoy Ruby's and will choose to stay again.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We have anything a guest might need while on vacation. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great stay and wonderful staff"

5
644granta, Draper, United States 22/03/2021

We had a wonderful stay next to Bryce National Park. We used the hotel facilities for our buffet breakfast and dine-in dinner. We also used the jacuzzi next to the indoor pool. The in room jacuzzi tub was also a plus. This was our second stay, but it certainly won't be our last.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We can't wait to see you again. Thank you for choosing Best Western Plus Ruby's Inn.

"TERRIBLE SQUEAKY FLOORS in an otherwise great hotel. 1 star for the squeaks, 5 stars for most everything else."

4
User 22/03/2021

I've stayed here three times. Once in the main lodge, and twice in the exterior lodges. They desperately need to repair the floors of the exterior lodges!! Five plus years ago we stayed in one of the exterior lodges. HORRIBLE squeaky floors. We were on the bottom floor and we hardly slept from the insomniac above us. We stayed in the Deer lodge on the SECOND floor most recently and the floors SQUEAK TERRIBLY! We had two rooms this time and both floors in the two rooms were awful. Thankfully we were on the top floor but we got a call from the front desk saying the people below us were complaining of the noise. But there was nothing we could do about it besides playing hot lava on the furniture to not step on the floors. I was SHOCKED to see it was still an issue! DO NOT TAKE A ROOM ON THE BOTTOM FLOOR OF THE TWO STORY LODGES. (Elk, Deer, Lakeview lodges etc..) However, that being said. It was clean, the breakfast buffet is clean and very good, staff was professional although upon check-in the front desk gave us keys for two rooms, and indicated different rooms on the map they gave us, but we figured it out on our own because the front desk wouldn't answer the phone while we stood outside the rooms trying to figure out what was what. Beds were comfortable, shower pressure really good. The general store is a great with a large variety of grocery, household, medicine, clothing items and massive amounts of souvenirs. I will stay here again but only IN the main lodge or the second floor of the exterior lodges.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I appreciate your feedback. We are currently working on a solution to the squeaky floors problem. COVID has delayed our construction efforts. Thank you for choosing Best Western Plus Ruby's Inn again.

"Great location but needs a couple improvements with services"

3
User 21/03/2021

The location was great as we could quickly get to Bryce Canyon. We went during Covid time so our room didn't get cleaned during the stay which we ended up having a lot of trash and wish there was a way it could have gotten picked up or provide a larger trash can. There were signs saying your room won't get cleaned and you must ask for anything if needed so I think if we did call they may have cleaned or picked up our trash. The restaurant inside was great and buffet style, although the drink menu was a bit low quality as every drink we asked for they seemed to be out and when asked for a mixed drink the would charge for the regular drink $5ish dollars plus a $6.50 shot which wasn't a complete shot. The waiter even told us the shots are tiny although didn't mention she was charging me that much until after I purchased one. So it's not worth getting drinks here although there wasn't any other sit down bar place in town. When asking questions about the area two of the front desk hostess were not able to answer stating they didn't know because they were new although didn't put any effort in finding out our request from other hostess.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We appreciate your feedback and use your comments to improve. Thank you for choosing Best Western Plus Ruby's Inn.

"Excellent stay!"

5
juliemG5623ZK, Phoenix, United States 15/03/2021

The hotel was perfectly located for visiting Bryce Canyon. It is extremely comfortable, clean and quiet. Excellent accommodations and great internet. The restaurant was so convenient for dinner, right on the premises within walking distance. I ate at the restaurant for dinner and breakfast. The breakfast buffet was included in the price of the room and was a great value.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I will share your comments with our team. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great stay for Bryce Visitors!"

5
ElanaGK, Phoenix, Arizona 14/03/2021

Extremely close to park entrance, fun General Store, delicious restaurant with fun atmosphere. Rooms were spacious and clean. Internet worked great. I would highly recommend this hotel. The lobby is beautiful with a huge fireplace.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Ruby's Inn is legendary, and deservedly so"

4
slcstac, Midvale, Utah 10/03/2021

I've been staying at Ruby's Inn since I was a child. I've always enjoyed it, it's always clean, the amenities are great (laundry, store, all the summer-season stuff), and it's the site of some very fond memories. This particular stay was an impulse decision and we were glad to enjoy some time in Bryce Canyon country and at Ruby's. Our rooms were clean, well appointed, and comfortable, and we loved the hot showers (the controls are very touchy) and the fantastic vintage photographs decorating the rooms. Wish those were for sale in the store!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great stay. Awesome staff."

5
matlav2021, Salem, Wisconsin 10/03/2021

We had an excellent time here. The rooms were clean and comfortable. The staff couldn't have been friendlier. Great location near the park. I would definitely recommend this to someone who is coming to the area.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I will share your compliments with our staff. We appreciate your feedback. Come see us again. Thank you for choosing Best Western Plus Ruby's inn.

"Convenient"

4
User 09/03/2021

Large property, gift shop and grocery options are convenient, but pricey. That's pretty much the feel for most of town. Nice property, but eating lunch and dinner will cost you. Good basic room. No elevator in Antelope Lodge, ice machine only working on ground floor of our building and it's only on one side of the building. Pretty cold walk in the winter. Ice was salted in parking lot, but we still walked pretty slow in case. Swimming pool is quite the route to get to from other buildings, but they did have restrooms and changing space in the pool area so we didn't have to get back to our rooms wet and cold in the frigid weather. Not a bad stay, but eating will add up fast if you don't bring your own stuff or eat in a different town.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We appreciate your feedback. We will use your comments to improve. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Value, Location and Experience"

5
StudioCityTraveler1, Studio City, CA 07/03/2021

I really and truly loved staying at Ruby's - room was great, restaurant was great, even the fireplace in the lobby was nice to come home to after long days hiking in the park. It's located very close to the park entrance too. Also the shower is fantastic - which isn't something I usually remark on, but in this case it really was. And a great selection of items at the gift shop that was even better than the park's Visitor Center.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Wonderful Staff....Decent Restaurant....Good location....Could Use Refurbishing"

3
Sam E, Salt Lake City, Utah 06/03/2021

The staff at BW Ruby's Inn were exceptional. From the Front Desk to wait-staff...professional and attentive. The restaurant is good with numerous choices. Drink list is quite extensive and reasonable. The rooms could use a bit of "freshening".

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. After a rough year of COVID, we hope to remodel our rooms in the near future. Thank you for choosing Best Western Plus Ruby's Inn.

"A lot of bad against a little good"

2
Jonnekevs, San Diego, California 02/03/2021

We stayed here for three days. The good: right at the entrance of the park, decent restaurant on the premises, clean sheets and towels. That's it. The bad: filthy room. Like this: moldy shower curtain, long dark hair on the ground, in the tub and stuck in the moldy shower curtain. Nasty floors, walking on your bare feet will tell you enough. That floor hasn't seen a good vacuum in ages, and you can tell by the dust balls All around the room. Pretty sure too, that they used the nasty rag from the floor to wipe the toilet given the dirty streaks on the bowl and seat. Microwave and fridge smell like food gone bad a while ago. We won't go back. There's a lot better choices around. Granted you'll have to drive a little further, but trust me, it'll be worth it.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We appreciate your feedback. I have sent your comments to our housekeeping staff. This will not be an issue in the future. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great stay at Ruby's"

5
steffaniegates1, Springdale, Arkansas 24/02/2021

Everyone was extremely friendly and welcoming. Beds were comfy and room had fridge and microwave. Room was CLEAN!! Great stay and so convenient to Bryce Canyon. Visit the gift shop/c-store and make sure you read about the history of Ruby's. We are planning a return trip when the weather is warmer!!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We hope to see you in the future. Thank you for choosing Best Western Plus Ruby's Inn.

"Favorite Destination"

5
User 19/02/2021

We love to come as a family and enjoy the natural beauty of the area. The Hotel works very hard to provide great activities and we always leave planning to return next year at the same time. Winter is a beautiful time to visit Bryce Canyon and the contrast of the white snow and red rocks is amazing.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"February Stay"

4
User 07/02/2021

Rooms are very clean. We stayed for 3 nights and had our breakfast and dinner in the restaurant each day. Every single employee of the restaurant on all 3 days were excellent! Very helpful and friendly. The hotel is minutes from the park.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Spectacular winter getaway!"

5
User 01/02/2021

We take a trip to Bryce almost every winter and it is one of our families favorite trips! The views are spectacular and the cross-country skiing and hiking couldn't be better. It feels so good to get outside and enjoy blue skies & beautiful snow! We absolutely love staying at Ruby's Inn and the value in the winter is incredible! We especially enjoy the hot breakfast that comes with the stay...it's the best of any hotel we've stayed at (and I was really impressed with the meal during COVID when most places only give a cold to-go option!). Thanks for making it a great experience, we will be back!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We love hearing from guests that keep returning to our property. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"nice"

4
User 01/02/2021

just needed a night away, great place, good food, room was cold when we first got there, disappointed that the Inn did not do sleigh rides on the weekends. couldn't find any info on the photos they offered

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We will use your comments to improve our communication with our sleigh rides. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Winter trip to Bryce Canyon"

5
User 30/01/2021

We booked a stay for 2 nights and 3 days after reading online that we could rent cross country ski and snowshoe gear from the Ruby's Inn adventure center. The gear was nice and cheap and allowed us to have a beautiful view of Bryce Canyon in the winter with very few other visitors. They also have outdoor ice skating for $3 a person which was great. We were pleasantly surprised by how nice the hotel was. The reception staff we interacted with were all very friendly and helpful as well. It also has a well stocked store. It was great being able to use the hot tub after a long day out in the snow. Rooms were basic but larger than expected and comfortable. I would highly recommend staying at Ruby's Inn if you want to visit Bryce Canyon, especially in the winter.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We always say winter is the best time to visit. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Pillows?"

3
User 29/01/2021

What's with the extremely small pillows? I have never stayed at a BW with such horrible pillows. The rooms are clean enough. The staff seem tired as they were not the friendliest I've seen. Very few even acknowledged me when passing by...not even a hello.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We appreciate your feedback. We are always looking for opportunities to improve. I will share your comments with our staff. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Winter time Bryce Canyon"

5
Eldredge, Salt Lake City 23/01/2021

Ruby's Inn is in an awesome location. The breakfast was fine. Dinner at the restaurant was great. We went to get away a bit from COVID. Felt quite safe. Great staff. I wished that they would have had a single king bed option in the room.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Winter is the best time to come. Thank you for choosing Best Western Plus Ruby's Inn.

"Very Disappointed!!!"

1
bosss66, Maryland 19/01/2021

Very disappointed with my stay. Reasons below: 1. At the check-in I was not acknowledged as Dimond Select member 2. I was not offered any gift or points. 3. I arrived at 2.30 pm and asked for early check-in. The boy at the front desk told me my room was not ready. I ask if he can find another room he said he can't. This is at the time where this hotel is at a very low occupancy rate. I gave him a hint and ask him to look at my status. He did and told me if I want a dirty room now he can give it to me. 4. Later on, a woman was called, I am assuming a manager on duty. She also did not acknowledge my status and told me why I need a room now??? I asked her what kind of operations you are running here and she said she can put me in contact with General Manager so he can educate me. 5. Later-on, I had to go back again to the main office to get the key. Upon walking back again to the different building I discovered my room was opened and cannot be locked. Frustrated, I moved my stuff in. 7. At 8.45 am we are awakened by the very loud knock at the door. This was a cleaning service. 8. I extended my check out till 1 pm but the cleaning service was knocking at my door 3 times after 11 pm. Finally, I had to tell them to stop and I am checking out at 1 pm. To finalize: untrained and unfriendly staff. Poor communication between the front desk and cleaning service and between cleaning service and management. This property is a shame for the Best Western brand and should be removed from your portfolio! Hint: send your staff for training to BW at Page AZ.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will address this issues with our staff immediately. This is not how we treat our Diamond Members. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Do not trust Best Western!"

1
User 16/01/2021

While staying there, my credit card was incorrectly charged over $200 by Best Western. If I had not checked my credit card statement, I would have been unaware of these charges. While the charges were removed at my request, I am not convinced that it was an honest mistake. I no longer will trust Best Western.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience. We will address this issue with Best Western. I'm sure it was an honest mistake. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Clean"

5
Janie247, Eugene, Oregon 12/01/2021

I like a clean and comfortable room.the Ruby Inn met my expectations. The bed was comfortable, there were plenty of towels to use. Since we are in the time of Covid, there wasn't daily cleaning, which is okay since there were enough towels and toilet paper for a two night stay. The location is literally 5 miles to the entrance to Bryce Canyon, so that was a super plus. There is an on-site restaurant and grocery store, which came in handy. I would recommend staying at this property if your going to be in this area.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are doing our best to provide a clean and comfortable hotel room for our guests. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Uncleanliness of Accommodation"

1
User 06/01/2021

Our room was dirty. The floor, the housekeeping had even left a dirty cleaning towel on the vanity! You are basically hostage to the steak house and diner. If they are busy you are in trouble. We called for a call out order, no one answered the call. Finally called front desk, they told us they must be busy we would have to go over to the restaurant and order for a "call out order". So reluctantly we went over as we got there, there was a sign saying no call out orders..what?? Why didn't the front desk just tell us that? So we asked if there was a wait list to get in..yes..how long? 50 mins. We close in an hour???? So very disappointed in our trip!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will share your comments with our housekeeping and restaurant staff. I apologize again for your experience. We appreciate your feedback. Thank you for choosing Best Western Plus Ruby's Inn.

"Quick Trip to Bryce Canyon"

5
User 05/01/2021

The hotel staff were excellent. The rooms were clean and spacious! The server at the restaurant was attentive, friendly and efficient! Very convenient location to visit Bryce Canyon. The beds were very comfortable and it was nice to have a fridge in the room. My son really enjoyed the indoor swimming pool!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. We will share your comments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"Lack of covid precautions"

3
User 04/01/2021

A lot of the staff and guests didn't wear masks and didn't follow Covid 19 guidelines. It is a good hotel but it seemed that the management didn't adopt very well to the new requirements. The takeout food didn't compare to what you get while dining in and wasn't worth the money.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience. We will contact our employees about our Covid 19 protocols. We have guidelines in place. We do our best to require our guests to follow these guidelines. We appreciate your patience during this difficult time. I apologize for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Utah Adventure"

3
vegasjaxx12, Las Vegas, Nevada 03/01/2021

Overall for the location and expense it was a decent stay. However that does not mean there is not room for improvement. The rooms need to be cleaner, especially with covid still in our midst we have to be able to spend our money confidently and know that once you end your day you will have a clean room to retire to. When I say clean, I mean not left over trash from the previous guest. Clean carpets and towels that do not have bugs in them when you want to wash your face. Just those 3 small things could've gotten us to make our review just a little better.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for the cleanliness of your room. I have shared your comments with our housekeeping staff. We will get this problem addressed. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Beautiful!"

5
daisyarizagaorozco, North Las Vegas, Nevada 02/01/2021

I love this hotel! We went during Christmas time and everything was so well decorated. The rooms are very comfortable and spacious. This is my 3rd time staying here and I'm always so happy with my stay. Breakfast was also really good :)

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We hope you will come visit us next Christmas. Thank you for choosing Best Western Plus Ruby's Inn.

"Ruby's inn"

5
tuckett270, Payson, Utah 30/12/2020

Came down to see Bryce Canyon. Love the location of this hotel. The room was good. Kids loved the swimming pool, We were there a lot!! Value for what we got was excellent! We will definitely be coming back.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Very Nice Best Western"

5
User 28/12/2020

I don't think I've stayed at a Best Western before so I was pleasantly surprised with our experience at Ruby's Inn. It could be just this location and the quaintness of the area but we loved how spacious, clean, and quiet our room was. The location to Bryce Canyon cannot be beat but really, we were there to go to Grand Staircase Esacalante, which was still a two hour drive. Driving down scenic highway 12, you begin to realize what a great location Ruby's Inn is to lots of little hikes. We would definitely stay here again when we visit the area. The best part was that the hotel is dog friendly and has an affordable fee for pets.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are the perfect base for all of the nearby hikes. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Solid, comfortable (and close to park)"

5
Alik W, Seattle, WA 27/12/2020

A great base for a family trip to Bryce. Rooms are comfortable (although that heating can get HOT at night -- we were sweating!) Onsite restaurants were nothing special but also perfectly edible, and good solid food after a day of canyon hiking. You're pretty much a captive audience, so they don't stress quality, but they get the basics right. The staff are fairly COVID safe. Some guests are not. It was easy enough to avoid them.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We appreciate your feedback. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Christmas time stay at Ruby's Inn"

5
Miriam F, LaVerkin, United States 27/12/2020

We had an awesome experience at Ruby's Inn. The hotel was clean and well maintained. We enjoyed the swimming pool with our grandson. The staff was exceptional. We really enjoyed eating at the restaurant for breakfast. Our experience at their hamburger place was also very good. The staff made it great.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We will share your kind comments with our staff. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"At the entrance"

4
rnosbod71, Panama City Beach, Florida 26/12/2020

Ruby's Inn is right at the entrance of the park and it was a great place to stay. Free breakfast was a hit for the family. Best hot cocoa. I would stay here again and would highly recommend this hotel.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that your family enjoyed your visit. Please tell your friends about us. We agree with you, our hot chocolate is the best! Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Filthy Jacuzzi during Covid"

1
Cedric G, Los Angeles, California 24/12/2020

Jacuzzi filters seemed to not have been cleaned for months. When turned on, small pieces of residue came out (skin like trash). I don't recommend staying in the suite with the jacuzzi, specially during Covid.

"Friendly staff, older rooms and mattress, clean, great breakfast"

4
WorldTraveler919, Tarbes, France 24/12/2020

Good breakfast of eggs, bacon, 2 toast, orange juice. Friendly staff. Rooms are getting a bit old and mattress is old, heater/AC is loud, but a nice stay and recommended. Good central location to the park, gas station across the street, minimart part of the hotel.

"A fantastic, family-friendly themed hotel!"

5
User 23/12/2020

My partner and I planned a stay here halfway through our December national parks road trip. The value was excellent and we were pleasantly surprised by how cute the hotel was! The lobby was decorated for the holidays, the front desk staff were a joy, and most importantly, they had a laundry room with soap where we could wash our camping clothes. We ordered ribs for dinner from the restaurant, and while they weren't 5-star restaurant ribs, they were fall-off-the-bone delicious! They also had a market with plenty of grocery options and souvenirs. The entire street was Western themed and we saw advertisements for a rodeo across the street in the summer months! I think it would be a hub of activity during the March-October seasons and we would 100% stay here again.

"Very Pleasant Stay"

4
User 22/12/2020

We decide to go on a road trip and show my friend from Peru some of Utah beautiful National Parks and lodging We spend most of the day at Bryce Canyon. It was amazing with the snow on the rock. It was nice to come back to a comfortable/warm room. The room was very spacious and the bed was perfect. We had dinner and breakfast in the restaurant . The food was delicious and priced fair, The service was excellent. The location of Ruby's next to the park made it convenient for us. It is where , i will stay again on a later trip

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"A very pleasant stay"

5
ASOPsports, Placerville, California 22/12/2020

Went online 2 days prior to booking and when I forgot my wallet and returned to a very surprise as the clerk held my place no getting back inline as I arrived later about 530 PM. The room was spacious large two queen bed and had everything for a night the bed was outstanding. Everything modern and unkept in room 7250 only 2 floors for most off building with main building housing huge pool and 8 adult jacuzzi is 3 floors high. Very large weight room for the 350 room rubiesBW inn. The gas in town competitive with gas in nearby tropic at 2.39 during my time. All staff courteous and engaging simple breakfast is included traditional bacon eggs cut potatoes but big surprise a large glass of juice your choice. I left a big tip for a free meal. Now jacuzzi pool gym in main building self managed and closed at ten pm but worth the time No real dressing room a minus but shower sink and toilet all in same area. I did not see an elevator in out 2 story buildings and there are at least 3 out buildings the longest facing road into Bryce Canyon like a five minute drive to entrance gate. The juice was great but I did like the sausage in the broken spur lodge at Torrey town better. Rubies inn lacks nothing although toilet seats are low less ADA it's a great place to revisit again and again. Note across the street cowboy town is all closed during non dummer time bummer have a great time and enjoy Bryce before sunrise as I did no crowds and great photo ops

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We appreciate your feedback. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Nice hotel near Bryce Canyon"

4
Quan T, Palmdale, CA 13/12/2020

Very close to Bryce Canyon (minutes). Nice hotel, clean room, free breakfast, wifi. Even have indoor swimming pool and spa. Price was very reasonable during the off-season. Will stay again and highly recommended

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Best western is best!"

4
853april, Riverside, California 06/12/2020

Great location for Bryce Canyon national park, this hotel has everything you need and somethings you don't! All in all absolutely great experience. We were reluctant traveling during Covid but this hotel did really well taking its guests and employee safety seriously!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Convenient Locaion to Attraction"

4
James G, Gardena 04/12/2020

Our main reason for selecting BW Ruby's In was its proximity to the Bryce Canyon Nat'l Park entrance. We were not aware that it had a huge gift shop and were surprised by the selection of the souvenir items.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"LGBT Discrimination"

1
User 04/12/2020

Firstly..We booked a spa room on Bestwestern.com and notated in the special request box we were traveling with two dogs. At no time were we notified that the spa room is not pet friendly nor does it specify this on the hotels website. We were told that we could be accommodated in a regular pet friendly room and would be given half off the rate for the second night of our stay. We were frustrated but had no other option so we stayed. Secondly, we reserved our room with a different CC than the one we payed with at check in. The next day of our stay, we checked our accounts and both cards were charged. One for $314 which was the original cost of the spa room that we didn't stay in and the other $222, the price of the regular room that we did stay in and included the promised discount. We spoke with Irini, the evening shift supervisor who stated she “had heard about us.” We are a same sex couple. She was not only completely dismissive of our problem, she was also extremely unprofessional, had a very snippy attitude towards us and offered no resolution. She told us that they released the charge for $314 so I would need to deal with my bank regarding the charge. Because the charge for $222 was no longer on the second card, she then had us swipe that card again but when we asked for a receipt, she refused to give us one stating that it was impossible to provide one until check out. I was completely taken aback by her behavior especially as a supervisor, I asked if she was mistreating us because we are a same sex couple, She told me not to “play that card”, got completely defensive and turned her back on us. She did not offer any empathy or resolution for our issues or concerns. At this point, we felt unsafe to stay the second night and decided to leave. When we returned our key cards to the front desk, our receipt showed a charge for the full rate for both nights. $289! I called the Best Western corporate office to report this, the problem resolution agent I spoke with called the shift supervisor Irini who blatantly lied about ever offering a discount for the second night. The agent said she would write up a ticket to escalate the issue to the upper management of the hotel. I am waiting to hear back from them. Overall, this experience completely ruined what should have been an amazing trip to Bryce Canyon. I would never recommend this hotel to anyone. Unfortunately, they have a monopoly on the hotels in this area so I would recommend staying in the town of Tropic just a short drive away. Also, there is no enforcement of the mask mandate as we saw people loitering in the lobby and the housekeeping staff not wearing masks while cleaning the rooms.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Feel free to contact me directly lance@rubysinn.com. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"La mejor relación calidad, atención y precio que he visto en US"

5
lisbethjfeldman, Sunrise, Florida 03/12/2020

Excelente lugar, lo mejor de todo es la historia que hay detrás ya que los dueños son fundadores y personas que aman el lugar. La atención de los trabajadores es excepcional se ve que aman lo que hacen. I recommend this place a lot because you feel like home when you see how everyone love to take care of you and help. The owner loves Bryce Canyon and is more than hotel it's a concept.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We do care about our business, this area, and our guests. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Would gladly recommend"

5
User 30/11/2020

The overall stay was very satisfying! The hot tub was a bonus during a snowy day. The front desk staff was very helpful, especially Patty. I would definitely stay again. The breakfast to-go burritos were perfect for our early morning sunrise visit to Bryce.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Don't stay here"

1
Ken B, New York City, New York 29/11/2020

Only good thing I can say is when we left after one terrible night, they did not charge us for our previously scheduled second night. The hotel was very full, and the staff was totally overwhelmed. Our room was filthy. The restaurant could not accommodate our request for take-out--like they would only serve us if we sat a table in their crowded restaurant full of strangers not wearing masks. During a huge Covid surge! We have traveled across the country and gotten take-out everywhere. Even the restaurant manager, who explained to me that he couldn't allow me to order take-out, approached me way closer than 6-feet with his mask under his nose! This place is disgusting and dangerous and way outdated. I will say that it is very cheap, so you get what you pay for....

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We appreciate your feedback. We will share your comments with our restaurant team. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Clean + Dated"

5
FlorenceP890, San Diego, California 29/11/2020

This was a basic and clean place to stay. You don't find luxurious hotels in these parts. This hotel was clean and included a seated breakfast daily. It is always difficult picking a place to stay when on the road. This place provided value, a clean place to sleep, and the best included breakfast I've ever seen. The staff was very nice and I would return.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. We are very fortunate to be able to offer a hot breakfast to our guests. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Value!!"

5
ConKaz, Keller, Texas 28/11/2020

This place is a fantastic value! Our room was super spacious and clean. The price was unbelievable for how nice this place is. We were pleasantly surprised by the generous hot breakfast provided with our stay especially considering COVID. It's a big plus that it is so close to Bryce Canyon.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay at our hotel. Please tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Good choice for Bryce Canyon visit"

4
EricJ503, San Francisco, California 25/11/2020

I am very satisfied with my recent stay with best western hotel chain in many National parks, this one is no exception The room is spacious, clean and well stocked with necessities I am specifically happy about the hot breakfast they offer during COVID-19

"Quality stay right next to Bryce Canyon"

5
natashaa2014, Tampa, Florida 24/11/2020

Could not be closer to Bryce, and the hotel has a very fun gift shop, restaurant, and history behind it. Take some time to walk their halls look at the pictures and read about the history of the inn. Great stay!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We love sharing our history with our guests. We feel very lucky to enjoy the benefits of a family business. We hope you found something to remember us by. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Best Western Service"

5
MaiMaiTan, Stockton, California 22/11/2020

I love this hotel. People are friendly. Room is clean and I have got everythIng I need! Also, they offer free breakfast. I checked in at 2 hotels (not best western), on the site says free breakfast, but no breakfast due to covid! Best Western gives free breakfast :)

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We feel very lucky to offer our guests hot breakfast that is COVID safe. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Bryce Canyon and Ruby Inn"

5
gjsmmns, Salt Lake City, Utah 21/11/2020

The hotel was a maxing. The decor in the lobby was nice. We loved the indoor pool. Literally we were 5 minutes from Bryce Canyon. The general store had everything you could think of. The staff was excellent.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We are very fortunate to have the location we do. I will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Added to the Trip"

5
431suzannec, Nampa, Idaho 17/11/2020

Ruby's is not only before the Entrance to Bryce Canyon, but it has a fantastic check in/out area, wonderful gift shop and small convenience store. The cost to stay here was 100% better than the place we picked at the Grand Canyon. I had chosen a lake view, but the lake is dried up. But still it was great to look out over that and to the top of trees than out to another set of rooms.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Egregious Disregard For Advertised Best Western Covid Protocols"

2
Carla R, Portland, Oregon 15/11/2020

Poor review for lack of concern for guestsds, staff and public health. If you want Covid protocols, stay elsewhere. Ruby's is not following the Best Western Covid protocols as advertised. I witnessed 3 housekeeping staff in a small circle chatting unmasked and then entering and leaving rooms unmasked and gloveless; reception staff unmasked and shoulder to shoulder; many guests unmasked and not maintaining distance; establishment not encouraging mask wearing by guests; Restaurant staff unable to keep masks up over nose; guests seated 1 foot apart in restaurant; laundry staff unmasked; store staff unmasked, and more all during a Covid outbreak in the nearest town, and thousands of travelers daily coming and going from and to who knows where . The location is very convenient to Bryce NP but I would stay farther away if returning. The room I was in was ok-a little used and noisy but warmer than camping.

"Bryce Canyon"

5
User 13/11/2020

I had booked the room a month in advance. The location was perfect, right outside the park. Very well maintained buildings and a rustic,western themed hotel. Great staff and lots of shops plus a grocery store made it very conviene

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Gem in the Canyon"

5
kelleherjames1, Joplin, Missouri 10/11/2020

Fantastic hotel at the heart of Bryce. Excellent service and food was great. Covid precautions in place and really did not affect overall stay. Highly recommend we loved our stay and was just the refreshing experience needed

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We appreciate your feedback. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great location and plenty of amenities"

4
perfectlyfrank, Cleveland, Ohio 10/11/2020

My brother and I stayed at Ruby's in the 2-story hotel section. The rooms were good, large enough for 2 queen beds, small fridge and microwave too. it is only a few minutes from the entrance to Bryce. The only negative was that the FREE breakfast was very limited. Last year, you could partake of a breakfast buffet. This time, there was a fixed menu of eggs, hash browns and bacon. If you wanted anything else, there was a charge of $5-10. Not a big deal but disappointing that they didn't give you any options without additional charges.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We can't wait to be able to offer our buffet breakfast again. We are looking into different options for our breakfast. We appreciate the feedback. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Pool and Hot Tub Close to Bryce Canyon"

5
windyb415, Clearfield, Utah 09/11/2020

I would definitely stay at Best Western plus Ruby's Inn again the next time I go to Bryce Canyon. The room, hot tub and restaurant were all excellent. We also liked the fitness center and the large gift and grocery store, as well as the fridge and microwave in the room.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"NIce place to visit!"

5
LonS52, Lehi, Utah 08/11/2020

My wife and I were on a one-night getaway to Bryce Canyon. Ruby's inn made it easy and great. We did not spend much time in the Inn but they were there when we needed them!! First class! And the breakfast was made outstanding by the kindness and friendliness of the waitress. She was great!!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. It is great to hear that you enjoyed your stay. We will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great place to stay while visiting Bryce Canyon"

5
Todd M, Fresno, United States 03/11/2020

Roomy, comfortable and very close to the entrance to Bryce Canyon NP, I greatly enjoyed my stay at Best Western Plus Ruby's Inn. The room was very spacious and the mini fridge and microwave were convenient.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are very fortunate to have the location we do. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great location"

5
Kscott1610, Downers Grove, Illinois 02/11/2020

Great location to the park. The food was good and the staff was friendly . Lots of interesting pictures and information on its history. The gift shop had everything thing that you could imagine from gifts to camping supplies. Thank you for a wonderful stay!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We will share your comments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Don't pay for Lake View"

3
hootmans2011, Douds, Iowa 02/11/2020

We stayed at this hotel we were on vacation of the 8 days 6 of the 8 days we stayed at a Best Western. If you are from a state with plentiful Lakes, do not pay for the Lake View, the view isn't worth the extra money. We were disappointed in this location, we were not happy with the front office staff upon check in and we were not happy with the shower/bath combo in our room.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our Lake View rooms. We have had an extremely dry year. Our Lake Minnie isn't always this low. We appreciate your feedback. Thank you for choosing Best Western Plus Ruby's Inn.

"Luxury on a budget"

5
marsha0313, New York City, New York 02/11/2020

Was pleasantly surprised with the cleanliness, coziness and quality of the Inn's room, and overall amenities. Staff was super friendly and interactions were effortless and quick. Highly recommend as the place to stay when visiting Bryce canyon as its only a 9 min drive from the Inn. The complimentary breakfast included in my booking was a lovely touch, and the breakfast burritos were simple and delicious. Really great value for your money.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Trying to stay happy"

4
Jeff T, Madison, Wisconsin 01/11/2020

I've been to Ruby's in the past and liked it. At two miles from the park you can't get a better location. Everything was fine except for the rooms heater, it was so loud it kept me awake, turning it off and the room got cold fast, back on, every few minutes it would run and wake me up again. On the upside, the restaurant was open and was good. Breakfast was good too.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I will share your feedback with our team. We appreciate the comments about our heaters. We will get this fixed. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great spot with onsite dining"

5
Penny E, Roseau 30/10/2020

We shared a 3 bed suite with 1 bath, so really appreciated the sink outside the bathroom. The shower was a little old/tricky but the water pressure and temp was great! The restaurant was super busy in the evening but the service was still good as we were given an approx. wait time, then they texted us when our table was ready. That gave us a while to browse in the gift shop. Their Covid restricted breakfast couldn't have been better - a plate full of hot breakfast food at no charge! Prices are fairly high in the area and with the free breakfast, this became a very economical stay.

"Excellent on every level for a bargain price"

5
cathigreen, Chicago, Illinois 30/10/2020

Ruby's was our first stop on our hiking adventure and did not disappoint. It's quite the efficient operation from check in, to amenities, to farewell. We dined our first night in house after our long journey, arriving by plane then gorgeous easy drive from St George via Zion National Park. The whole outfit is very Covidly conscience and mask friendly. The restaurant on site served delicious choices and allowed a side salad from the buffet- fresh and plentiful. The attached grocery store and gift shop carries everything under the sun. Our room in the Elk Lodge building was clean and beds were comfortable. A small refrigerator was perfect for chilling my wine and leftovers. As a swimmer I really enjoyed the pool though it got a bit crowded with kiddies after the long hiking day so I finished my laps quickly. Ruby's offers anything a vacationing family might need and is just a short ride to Bryce Canyon. I highly recommend this super convenient well thought out hotel for a visit to Bryce.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We hope to see you again in the future. Thank you for choosing Best Western Plus Ruby's Inn.

"LOCATION"

4
poukala, Macomb, Michigan 29/10/2020

You can't really get closer to Bryce Canyon than staying at the hotel. WE were in the Best Western Ruby's Inn. There was a long line for check-in, which seemed to take forever. Once we [passed that, our room was nice and we enjoyed the stay. The breakfast could be eaten in the main dining room or a to go bag was another option, which we took with us.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are very fortunate to have the location we do. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Stay"

4
condorchristi, Corpus Christi, Texas 28/10/2020

First the bad news. The meal voucher you get when you stay is for a free breakfast. I ate at about 6:45 AM. I estimate the meal was made about 5:30 that morning. Hey--it was free; what do you expect? Aside from that, I loved this stay. I had a downstairs room so I was able to park in front of my door. There are no elevators that I saw so if you get an upstairs room...you'll have to lug your stuff. Not optimal. The bed was comfortable with plenty of pillows and a warm blanket. The furnishings were a bit dated but not offensive by any stretch. The hotel is not one contiguous building; there are multiple "units" such as "elk", "deer", "antelope". Each unit has 2 floors and about 40 rooms each. Check in was quick with 4 clerks available. I had an issue with the door pass key card. They sent a tech in about 2 minutes. The proximity to Bryce Canyon is no joke. You can be there on a bicycle in about 5 minutes. I was there one night and I made 4 trips into the National Park. One was for star gazing. I was to a location to see galaxies within 10 minutes of leaving my room. I thoroughly enjoyed my stay. The only reason I didn't give it a full 5 star review was because of the quality of food at the restaurant and the dated interiors. Very minor concerns.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We appreciate your feedback. We are always looking for ways to improve. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"A good place to stay to visit bryce"

4
preethi j, Atlanta, Georgia 28/10/2020

No frills place to stay to visit Bryce. The room was large enough, comfortable and quiet. We enjoyed the gift shop and the restaurant. Kudos to this hotel for providing a hot breakfast (egg and bacon burrito) and coffee. Many other hotels we visited used Covid as an excuse to toss a granola bar our way so this was much appreciated. Breakfast was available in the restaurant or to go.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are very fortunate to be able to provide a warm breakfast for our guests. We strive to help our guests feel safe and comfortable during their stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great location to Bryce Canyon"

4
843teresaq, Agoura Hills, California 22/10/2020

The hotel was very clean and free breakfast was great. It was sit down breakfast I enjoy that there was grocery store on site. The restaurant menu had great variety of American food options. It gets really busy during busy time try to go during off season.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We have been very blessed to have many guests during this difficult year. Our winters are slow with small numbers of guests. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Gross"

1
User 22/10/2020

Room smells like dust and simple green cleaner. Room was full of flies, there was a dirty washcloth hanging over the shower rod, dirty hand towel hanging by the sink, hairs on the faucet, hairs on the nightstand and desk. There was a pill on the floor in plain sight next to the nightstand. Just gross. Please CLEAN the rooms between guests!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will share your comments with our team. We appreciate your feedback. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Room Definitely not Cleaned"

1
PotatoWoo, New Haven, Connecticut 22/10/2020

Used mask found on the floor of my room Stayed on bed for less than 30 min, i got red and itchy skin stain could be found on comforter very strong sanitizer odor (maybe to pretend that they have done a great job on cleaning)

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our team. We appreciate the feedback. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great hotel"

5
jaredmathis1, Sandy, Utah 22/10/2020

Great hotel close to Bryce. The hotel was clean and conveniently located. Breakfast was good, though limited due to Covid. Pool was fun and kids had a great time after a long day of hiking. Would recommend this hotel and stay again.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Our indoor pool is very popular with families. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Best stay on our 8-day trip"

5
vacationfun1129, Kingsport, Tennessee 20/10/2020

This was by far the nicest place we stayed on our 8-day trip to Utah/Arizona. Breakfast was wonderful.The location couldn't have been better. Surprisingly, the prices in the gift shop were very reasonable.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We love hearing compliments from our guests. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Anniversary weekend getaway "

5
cpataki01, Las Vegas, Nevada 16/10/2020

Chose Ruby's on recommendation from friend and couldn't have been happier. Is Ruby's a new shiny hotel with amenities you don't need? No, it's a clean comfortable place to stay within 3 miles of the gate of Bryce Canyon and a friendly attentive staff. It's also close enough to other Southern Utah attractions like Red Canyon, Kodachrome Basin and Escalante Staircase NM, we even made a daytrip to Capitol Reef. Special shootout to Monica at the restaurant that was very helpful and courteous.

"Never Again"

1
Michigan_stater, East Lansing, Michigan 16/10/2020

Not all that glitters is gold, so they say. We booked a room at this hotel as it seemed very nice in pictures and was the closest one to Bryce Canyon. However, there's nothing that could make me stay here again. Here's why: 1. As we stepped in the lobby to check in, so many people were crowding over and no one among the staff did anything to control and maintain the required 6ft distancing. 2. The front desk clerk was not even wearing a mask! 3. The room didn't look like it was even cleaned thoroughly. We brought our own sanitizing wipes and found dirt everywhere. 4. The beds were not only old and soggy, the bed cover had yellow spots! 5. WiFi only worked early in the mornings. You can forget about using it at night. Overall, the buildings are very old and need serious updating. Its management obviously is too greedy; they just make the exteriors look nice as a bait. They, too, have monopolized everything in that area - a souvenir shop, grocery store, and diner. All impressive ONLY from the outside.

"Horrible restaurant service, poor COVID precautions"

2
AnandD007, San Jose, California 15/10/2020

We booked this hotel because it was right next to the entrance to Bryce Canyon. Overall the decor was nice and the rooms seemed clean. However, the restaurant service was horrible. They have two options: - hot breakfast from a fixed menu in the restaurant - cold breakfast in the form of a grab-n-go bag On the first day I opted for a hot-breakfast: big mistake My server couldn't be bothered to wear a mask properly. He kept taking it off and for the vast majority of the time it wasn't even covering his nose. The fixed menu was not vegetarian friendly as it contained bacon and eggs. When I asked for a replacement of equal cost, our server literally just rolled his eyes at me and said no. So I settled for eating toast and reheated frozen hash browns. The next day I chose to stay away from the restaurant and opted for the grab-n-go. It was of acceptable quality and consisted of a granola bar, small yogurt cup, 1 piece of fruit, small muffin-cake, and a drink. If you don't care about the restaurant and/or breakfast this place is decent for it's location and room quality. Otherwise, look somewhere else.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our restaurant. I will share your comments with our restaurant team. We will get this fixed. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Mini city"

4
Rita G, BRENHAM 15/10/2020

Ruby Inn is a mini city into itself. The rooms are a little older but nice for a quick overnight. Free cooked egg breakfast in the attached restaurant. Also attached is the country store full of anything you could possibly want from essentials to souvenirs. Everyone encountered was friendly.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I will share your compliments with our staff. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Anniversary trip"

5
7wonderstraveler, Hugo, Minnesota 14/10/2020

We had to scramble and find a place for our 10 year Anniversary. Scotland was canceled as well as Vermont so Utah it is! Our first night was Ruby's Inn at the Elk building. My first impression was that this place is so huge. However, everything was seamless from the check in, breakfast, location, and everything at our fingertips. I was so impressed that the hotel asked if I wanted to donate a dollar to the National Park. This is a wonderful idea and I wish all hotels around our beautiful National Parks would follow suit. Ruby's Inn was 3 miles from the park entrance and we had a very comfortable stay.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"In one word "Seedy""

1
Swlphoto2, Los Angeles, California 07/10/2020

The Best Western Plus Rubys has to be one of the worst hotels in the franchise. Very run down and dirty. Best Western is the only hotel chain in Bryce City and the lack of competition shows. We have stayed in over 25 differt hotels in 2020 and this was the worse one by far.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We hope to remodel different areas of our resort this winter. I will share your comments with our staff to keep our hotel clean. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Avoid at all costs "

2
dkelly27, Seekonk, MA 06/10/2020

The only thing this hotel has going for it is the location hence the 2 star rating. I get that there are limited choices in this area but seeing we paid $180 a night I would expect a little better. We went straight to the restaurant when we arrived because we had a long 6.5 hr drive from the Grand Canyon. At the restaurant a number of staff and guests were not wearing masks properly if at all. We especially watched a male server constantly pulling his mask down so that his nose was exposed. Unacceptable. The salad and soup bar was open and guests were allowed to serve themselves. How is that Covid safe? The tables were not spaced far enough apart especially when you sit in the room to the left of the host station. Our room's rug smelled so bad we had to leave the window open to air it out. I sprayed it with Lysol multiple times with no luck of making it smell better. It's gross it needs to be steam cleaned or taken out. The shower insert didn't fit correctly so each time we stood in the tub to shower it creaked and moaned. Ah the shower another horrible experience. Either the water is scalding hot or ice cold. The public hottub and pool was filled with children the night we arrived (Saturday 9/29) the water was cloudy and gross. How any parent could let their children go in that water is beyond my comprehension but especially during a pandemic. I didn't realize there was a lodge inside Bryce Canyon. And get this, it was less per night than what we paid at Ruby's. Ugh next time that is where we stay. Please do yourself a favor and find alternate accommodations because this place is just banking on the fact that they're pretty much the only place in town and they fell very short during these crazy pandemic times.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize your experience at our hotel. We will share your comments with our team, and we will address these issues. Thank you for bringing them to our attention. Thank you for choosing Best Western Plus Ruby's Inn.

"Not just a motel room"

4
Blabbott, Aurora, Illinois 05/10/2020

I wasn't expecting much when I made the booking. I had stayed here many years ago and was not impressed. The biggest difference was the service. The front desk service was very fast and friendly and the breakfast service was even better. The room was large with many tv channel options. The bed was softer than I like, but I believe many would prefer it to the firm mattress I like. The price was absolutely unbeatable for being this close to the park.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you so much for your review. I am happy to hear that you enjoyed your stay with us. I will share your compliments with our staff. They will be delighted to hear. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Gross"

1
User 03/10/2020

Just got back from 2 nights here and my kids decided this was a (Worst Western minus). The room was drab and dirty. I recognize its an older property but renovations can occur. The breakfast was good but that is where it stopped. I added some bathroom pictures below...that was just the start of the lack of care in this place. The shower would change temperature during so one second would be freezing and next scalding.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments and pictures with our team. We will get this issues fixed immediately. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"VERY COMFORTABLE"

5
FRED W, Colorado Springs, Colorado 03/10/2020

Hotel was very clean and sanitized and a beautiful view of the lake. Located within a couple of miles of Bryce Canyon National Park. The restaurant was very good for both breakfast and dinners. Only issue was the hot water in the shower was not consistent and would go cold.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We will address the hot water issue immediately. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Very Close to Bryce Canyon"

4
JamieHtravels, Wisconsin 02/10/2020

This is a huge resort within minutes of Bryce Canyon so it's totally understandable why so many people stay here. I was impressed with the large store for gift items along w/the grocery store that had pretty much everything you need, plus a post office. Our room was older but had comfortable beds and when the tv remote stopped working someone came right away to fix the problem, so that was nice. I was not impressed with the restaurant, it was always full of people, no social distancing, and people were using the same utensils over and over at the salad bar. We were not comfortable eating inside the restaurant so got dinner to go and it was pricey but good. We also did not feel comfortable eating breakfast at the restaurant so got the hot items to go which included a delicious breakfast burrito. There are shops right across the street and basically everything you need within walking distance. I kept an eye on the room price after I booked it and l was happy to see that it went down over 50% so I was able to cancel and rebook for a lot cheaper and felt the price I paid was fair, the original price would have been too high. Most of the staff and guests I saw were wearing masks (except inside the restaurant,) and there was hand sanitizer everywhere.

"hotel condition is just so-so; room was clean and comfy; COVID safety is inadequate"

3
187hughk, Silver Spring, Maryland 01/10/2020

On the plus side, once inside of our room, it was quiet, clean, and comfortable. But that phrase "once inside" should give you a few clues about our experience. First, our room key was miskeyed, and would not allow access to the room. When we brought the nonfunctioning keys to the front desk, they were rekeyed and we were informed that someone from maintenance would come by to look into the problem. Nobody from maintenance ever showed up. Also, our door would only open with a hearty (you had better be strong AND willing to use that strength) shove, and it would only close by being slammed. Finally, this is one of those places where the shower goes hot/cold/hot/cold depending upon whether or not someone nearby has the audacity to flush a toilet or use a shower in another room. Also well worth noting in 2020, signage on the doors of the entrance to the hotel area clearly state that masks are NOT REQUIRED to enter this property, although they are encouraged. By not requiring them, the message sent is that COVID safety matters little to the people running the place; and this is evident in the relatively low percentage of people walking in/out of the place (which is very, very busy) who were engaging in proper safety.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Our hotel follows all of the local health department guidelines for businesses in our 'green' or 'low risk' county. Thank you for choosing Best Western Plus Ruby's Inn.

"Rustic room very close to Bryce Canyon"

4
NewLenoxIL, New Lenox, Illinois 29/09/2020

We were very happy with our large room with two queen beds, which were comfortable. Check-in was easy with a very nice gal who gave us restaurant recommendations after we asked. Took us just minutes in a car to get to Bryce Canyon from here.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Disrepair."

1
rjcurwen, Nashville, Tennessee 29/09/2020

Just not good. Bathroom is hurting, grout is missing in about 40% of the bathroom. This hotel is so tired and hasn't seen any upgrades in a very long time. Staff were wearing masks, but not enforcing any policy for guests. The general store was at best 50/50 for people wearing masks. I would recommend staying anywhere else. But theres not much to choose from. This place was terrible and sleep quality was really bad.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will use your comments to improve. I apologize again. Thank you for choosing our hotel.

"NOT Covid Safe as stated on their web site!!"

1
KarenFromLA1, Los Angeles, California 28/09/2020

This Facility does NOT make sure rooms are safe for guests! I saw 3 different cleaning women not wearing masks or gloves when "cleaning" the rooms. The Best Western and Ruby's web sites specifically state that PPE precautions are in place. They ABSOLUTELY ARE NOT! And the attached restaurant and general store also do NOT. I'm disgusted, and angry at this misrepresentation. No PPE procedures are being adhered to except at the front desk. The only safe spot is outside. And many guests walking in public space un-masked as well. No one said a thing.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Our hotel has followed the Utah State and CDC guidelines since the pandemic began. According to the Utah pandemic team, our county has been authorized as a "green" county. I apologize again for the misrepresentation of our site. Our number one goal is to keep our guests and employees safe. I want to thank you again for sharing your concerns with us.

"Very Pleased."

5
SarahNDeb, Kansas City, Missouri 24/09/2020

We arrived and noticed how big the lodge was, checking in was very easy and we were happy to see our hotel room was pretty big. I was amazed how this hotel had everything you ever needed from a post office to grocery store. You can come empty handed and get everything you need here for your hike. The hotel was under a mile to the Park which you could also drive your car into to get to your hike without the shuttle. A hot breakfast was included in our rate and worked great before our hike. The entire staff at this hotel was very friendly and helpful. There was not a lot of hotels in this town so this is a must hotel when staying here.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Satisfied"

4
dbbench1, St. George, Utah 23/09/2020

Was a pleasant experience since we had not traveled in a while . Very friendly personel probably would have been a better experience if it had not been during covid 19. Food was good was unable to enjoy a breakfast due to time constraints.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Uncleaned room"

2
diangeltravel, Phoenix, Arizona 20/09/2020

I initially got a room that had entrance from the outside. As I arrived, the room key would not work. I called the front desk and they said it is because I kept them by my phone and car keys. Really? I never had that happened before. I had to go back, get another set of keys and as I got to my room ... SURPRISE! The room was not cleaned after the last guests, beds were not done, they looked like someone just woke up, empty water bottle by the TV etc. Ugh...not a great beginning of our stay especially during COVID! I called back the front desk very upset, the lady apologized and said she would give me another room in the main building. So I went back the second time, the lady was on the phone and the guy there took care of this, which means he just gave me another room with oh even apologizing. I was so disappointed. The room was inside a back main building as they call it, that required the room key to get inside. The whole time I was nervous that my key would not work due to the close proximity of my phone. The room was clean this time, it was next to the swimming pool, which had a lot of people in the area, not wearing masks, in spite of the pandemic. The toilet was so close to the front wall, that a bigger person would not fit comfortably. The hotel has also a restaurant and big gift shop, it is central and you cannot miss it if you drive by. Kinda disappointed, especially in such a popular place, just 5 - 10 minutes away from the canyon.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I have shared your comments with our team. We will address this issues as soon as possible. I apologize again. Thank you for bringing this to our attention.

"Close to Bryce NP"

3
skiptomyLouLou, Saint Paul, Minnesota 20/09/2020

This location is convenient to Bryce NP. Room and bathroom were clean. You get breakfast that can either be eaten in their dining room or can do grab and go. (Not serving buffet at this time.) We sat down and had eggs, bacon, hash brown and toast. Good way to start the day. I liked that we could park right outside room. The family suite was very convenient for us as we traveled with 2 adult children so the separate BR was great. The only downside is older place. Rooms are dark and you can hear when others get up at night. 1st night I didn't realize the pillows are folded and tucked to make a square and was horribly uncomfortable. Ended up with sore neck. When I discovered shaking it out it worked fine. Is this done so we don't see the lumpy pillow? Seems unnecessary. Overall this was a good stay. Thank you for making the effort to serve breakfast during covid.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. We will use your comments to improve our guests experience. I apologize for the less than satisfactory experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Watch your bank accounts"

1
User 20/09/2020

We stayed at Ruby's Inn, checked out this morning and tonight noticed a $250 charge. I called the front desk and was told the housekeeper said the room smelled like smoke. I don't smoke, My husband does smoke but never inside. I have requested charges removed. I also requested they pull the security camera as proof of when and where my husband smoked. Which outside in the parking lot and also to the side of the building. The manager said there is nothing she can do, we will need to talk to accounting. My husband is a Diamond Select Best Western member and never had this happen. I read other reviews and it seems like this happens quite frequently! The rooms are very old and smelly. In need of some TLC and not just caulking around the toilet and tub. We had 2 rooms 7501 and 7502 joining rooms...pretty funny they say one had smoke smell. Hopefully the accounting department calls us tomorrow removing the charges.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for this experience. I will contact our accounting department to make sure they contact you promptly. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Horseback riding adventure at Ruby's"

5
sanberry7, Birmingham, Alabama 18/09/2020

Riding at Bryce Canyon has been on the bucket list for sometime and it was everything and more thanks to Ruby's. Excellent trail horses, expert guide (Kevin) and super friendly service. Hope to come again and bring family and friends. Would recommend to everyone.

"Great Location"

5
brads295, Sainte Genevieve, Missouri 17/09/2020

The location of this hotel was amazing. A short five minute or less drive to the entrance of Bryce Canyon National Park. Actually, this hotel and the other Best Western are the closest hotels to the park by a long shot. The hotel has several buildings where rooms are located. Rooms were clean and comfortable and there is a separate building for laundry. The hotel has a store that has groceries, souvenirs and such. Also, a restaurant located on the premises! Will definitely return.

"We loved it"

5
User 17/09/2020

Great location - 10 mins to Bryce National Park, 10 mins to other adjacent towns if you want to grab food or coffee. Very friendly staff, super clean rooms. Tons of activities available at reasonable prices.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are very fortunate to have the location we do. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Fine, clean, functional and comfortable."

5
JRinLasVegas, Las Vegas 16/09/2020

Met all of my expectations. Friendly staffers, especially Danette at the kiosk to purchase National Park passes. Clean rooms, comfortable beds, plenty of towels and hot water, ample free parking, great proximity to Bryce Canyon National Park and the shuttle stops right there to pick you up! Pet friendly, a giant plus for me, as of this writing a $30/night fee covers two domestic animals. Really, don't try to sneak the critters in, just man up, pay the fee and rest easy. This property has so much to offer. Ti-pis, cabins, rv campsites, check out the hot springs, two swimming pools, free breakfast and the lake behind the property (great for walking your dogs!), Bryce Canyon only two miles down the road. Numerous restaurants within walking distance. Great sky viewing at night. Predictably this is a touristy area, but if that's not your thing, just stroll by the "jail", and other little shopping spots. High praise for Ruby's Inn Gift Shop, with an impressive selection of region-related books and postcards. I'd hoped to buy one piece of jewelry as a souvenir but prices too high so I spent 5x as much as I'd planned to spend on books instead, le sigh, but no regrets. Enjoyed every minute of my stay here (except for the two lead-footed women in the room above me) but life isn't perfect ... Microwave, coffee maker, refrigerator, two queen-size beds, large room, clean, great access to dog walking areas. Recommended!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Your review will help our future guests plan their trip. We appreciate it. Tell your friends about us and come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Nice, comfortable and friendly place to stay "

3
Vegas408, Las Vegas, Nevada 14/09/2020

Stayed here at the last minute. The staff at the property was very friendly and professional. This includes the staff at their restaurant and general store. The room was clean, had everything needed and very comfortable. With Bryce Canyon NPS entrance just down the road, you can rent bicycles, go horseback riding or use the park shuttle, all located across the street from the hotel. They also have a laundromat, swimming pool and post office on property. Nothing over the top. Just a comfortable, friendly place to relax and stay at with a lot of conveniences on property. I would stay here again in the future and recommend it to anyone traveling in the area.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you had a comfortable stay with us. We can't wait to see you in the future. Thank you for choosing Best Western Plus Ruby's Inn.

"Clean facility, Terrible Food"

3
Travelkemp, Phoenix, Arizona 11/09/2020

The facility is very clean and dog friendly for reasonable price. Everything you need is on site, grocery store, laundry facility camping supplies. The bad, Ruby's has a monopoly on the restaurants, Ebineezer, Ruby's cowboy Restuarant, Ruby's burger and Subway. All owned by Ruby's partners. The food is the worst, halibut tacos was frozen fish fillet, subway poor food quality, lettuce on the cusp of going bad. They know they have a lock on the food and the quality shows that. No matter which restaurant we are went to the quality was terrible! Shame on Ruby's for locking out competition that may force them to provide better food!

"Hotel with shuttle straight into bryce canyon"

3
jessicalazarovegas, Las Vegas, Nevada 09/09/2020

Stayed two nights here during the week. It was very busy in mid august. Overall the lobby and entrance was very nice and clean. Indoor pool was nice but filled with too many children and spotted bloody bandages. So we went to the outdoor one, and that was much nicer. Less crowded. The hot tub was hot , just the right temperature. The complimentary take out breakfast was not bad. Hot was a breakfast burrito. Coffee was only a 4-6 oz cup however. Too small. On the last day we tried to wait to be seated but we weren't greeted for 10 minutes so we left . The room was clean. However the walls were so thin, i did not sleep well. The ac unit was so loud. I couldnt even open my window at night because people were coming and going 24-7 . The beeping of Cars constantly being locked and unlocked . The shower was creaking, and i felt like it could collapse at any second. The first impression was great . But the rooms need an upgrade. I enjoyed my stay, but i didnt sleep well either night. Good thing bryce Canyon national park is open 24/7 , recommend watching the sunrise and taking a night constellation guide at the park.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our team. We will address these issues. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Fabulous Place Right At Bryce Canyon"

5
Kaye N, Provo, Utah 08/09/2020

This place feels very "down home" but with a very professional staff. The check in/out process was very easy. The lobby area and hallways are decorated with interesting art and stories. The restaurant serves the best coconut shrimp I've ever had and I've had it all over the world! The ribs were also amazing! We appreciated the breakfast boxes handed to us as we left to visit Bryce. We ate them at the southern end of the park - Yovimpa Point - and watched 10 bucks walk past. There was plenty of good food for breakfast. Our room was comfy and clean. It was nice to have a sink right in the bathroom and another outside the bathroom. The fridge worked great and so did the freezer. There was an ice machine nearby. The inn has a laundry room and although we didn't use it I will remember it's there. There were signs that masks were suggested but it would have been nice to see more people actually wearing masks. A few clerks in the grocery store didn't wear masks either which was kind of strange. With so many people coming in from all over the world, wearing masks is such a simple thing to do to protect yourself and others. We will definitely return and stay at Ruby's Inn!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Nice Hotel, Tiny Beds."

4
User 08/09/2020

We loved this hotel! It was a ton of fun and everything was lovely. My only complaint was that we got a standard queen room and it turns out the "standard" rooms only have full sized beds. If you want a full size queen, you have to get a "deluxe" room.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for the beds. We will talk with our staff about this issue. We hope to see you again in the future. Thank you for choosing Best Western Plus Ruby's Inn.

"Fun trip and loved Ebenezers Barn"

4
User 31/08/2020

We traveled to see the Bryce Canyon Wranglers at Ebenezers Barn. We stayed and Ruby's Inn and had a great time. The staff were all very friendly and helpful. It got cold the night we stayed and we needed extra blankets. Guest services was very quick and nice and brought them to our room. The atmosphere is beautiful. The only reason I gave 4 stars is because our room was very outdated and even though I know it had been cleaned it just felt old and dirty. A little paint and new carpet would be great but understand it's hard to get to everything especially with such a big property. Otherwise our trip was fantastic!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We also appreciate your recommendations. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Better Deals"

3
User 31/08/2020

If you are willing to travel a bit further towards Escalate, you can get equivalent or better rooms for half the price. The area around Ruby's Inn is full of activities, but all very expensive. Again, cheaper prices in the small towns further down highway 12 (Tropic, Cannonville and Henrieville).

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will consider your recommendations. I apologize again. Thank you for staying at Best Western Plus Ruby's Inn.

"Good value"

4
jtchastang, Los Angeles, California 27/08/2020

W stayed here for one night. The property has several buildings, a gift shop, nice lobby and an indoor pool. Our rooms were clean and comfortable with a view of the small lake. Check in was quick and easy. There seemed to be a fair amount of people staying at the hotel, but it was quiet. We didn't hear noise outside except later in the evening. We checked to see what the racket was--Fireworks!! They went on for a while and were spectacular. We never found out why there were fireworks, but we enjoyed it after a full day at Bryce Canyon National Park. The park is more than spectacular and great for families. This hotel is just about three miles from the entrance to the park. We had thought about splurging and staying at the lodge in the park, but this hotel was so close, no need to spend the extra $200.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. The fireworks were for the Bryce Canyon City Founder's Day celebration. I am glad you enjoyed them. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Unclean"

2
devinalbin, Roy, Utah 24/08/2020

booked the old building just cause the pool was closer but should of got the newer one the rooms might of been cleaned. The floor wasn't cleaned walked around and feet turned black from the carpet and there was trash and old socks hiding under the bed skirts and in the seat. Then worse of all found toe nail clips on the floor showing me it was not vacuumed at all. Great location but bad place to stay.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you so much for your review. I apologize for your experience. I have sent your comments to our housekeeping staff. We will get this fixed. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Hotel/Restaurants Mediocre. Activities Fantastic! "

3
mararoeaknm, Farmington, New Mexico 23/08/2020

I came here for a weekend with my grandparents. We had rooms right next to each other. My room was ready, however the lady who checked us in said that a “inspector” who checks to make sure cleaning protocols have been followed due to Covid-19 hasn't inspected your room. However it is ready. At 4pm my grandparents room still was not ready. We waited in my room, where the room has a funny smell like smoke, and things don't seem as orderly as they should be. The phone is also dusty, which I probably wouldn't have noticed if we weren't told to call and check in with the front desk about the other room. We are on the second level. There are no ice machines on the second level. Thankfully we didn't spend too much time in our rooms. However a bit disappointed at the lack of detail. The free breakfast was nothing fancy. The bacon was awful. The Cowboys Buffet Steak Room was okay. The first night we ate dinner there, my grandmother wanted a loaded baked potato. The cheese on it was hard and it was cold. There is a salad bar where you are expected to wear gloves when you serve yourself. While the hotel and restaurant wasn't great, the rodeo and the show at Ebenezer's Barn and Grill was amazing! Friendly staff, great music and so cool to see the brave souls on the bucking broncs, cows, and the horses!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you so much for your review. I will share your comments to we can fix the confusion during check in. I apologize for your experience. I will also share you good comments with our Rodeo and Ebenezer's staff. We are very lucky to offer live shows. Thank you for choosing Best Western Plus Ruby's Inn.

"Don't go"

2
saraintucson, Tucson, Arizona 21/08/2020

No masks required. People not observing physical distancing. Horrible food - 2 salads with grilled chicken - salad was out of a bag and chicken strips were soggy and clearly previously frozen; dressing was gross. We paid $32 and threw it away in our room.

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our restaurant manager. This is not the impression we want to leave with our guests. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

""Best Value""

5
Bandit331, North Salt Lake, Utah 17/08/2020

Friendly people, clean room, huge store that has everything from clothing to groceries plus. Dining room available with varied menu. Ruby's also handles nearby campgrounds and various recreational activities (tour desk). This place is right outside Bryce Canyon entrance and very convenient!

Lance Syrett, General Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you so much for your review. I am happy to hear that you enjoyed your stay. Tell your friends and family about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great stay"

5
rmaloney2001, Cedar City, Utah 17/08/2020

Decided last minute to stay over night at Bryce Canyon. The room was clean and roomy. The mini fridge did not have a freezer, but we did not need one for the night we stayed. Close to everything, shopping, hiking, dining, entertainment, you name it. Loved the check out option via email.

"Perfect stay, perfect location"

5
islabonita, Bonita Springs, Florida 16/08/2020

Everything covid 19 precautions for employees made this a safe place to stay. Super early check in was appreciated, restaurant had great food at fair price. Perfect location to drive to park, no real need for shuttle although it is available. Awesome general store for snack and souvenirs.

"Great location "

5
karoleigh, North Carolina 15/08/2020

We stayed in the Antelope building. The room was fairly ordinary, a typical Best Western room. It had some historic pictures on the walls which gave it a western charm. We were glad to be in this building rather than the main building to be away from the noise of the pool area. The inn earned its plus status because it is like a village by itself. It has a gas station, post office, fast food diner, restaurant, gift shop, Wild West photos place, and an art shop. Across the street is more. They have a large rock store, gift shop, and ice cream store. Our room was comfortable and the maid was attentive. Our only complaint about the room was the water temperature in the shower, which was hard to regulate.

"Disappointing handling of a problem"

3
User 12/08/2020

Their Lost and Found policy is ridiculous. They have only one person with access to lost items, and that person is not available weekends, evenings, etc. We left an item upon departure, discovered it 2 hours later, phoned the hotel, and were giving a number to call, along with an explanation that this individual would not be at the property for 2-3 days. No one else had access to the lost and found, which we cannot understand. This soured what had been a pleasant experience. The attitude of the personnel was not understand or helpful.

"Large Hotel Complex Near Bryce Rim"

4
Zoom_Gotti, Henderson, Nevada 06/08/2020

I've stayed here before, as part of a group, and think that this is a decent hotel for all, but mostly for families. Several different buildings make up the complex, but it is probably best to get a room in the main lodge, itself. The facilities are here, like the indoor pool, exercise alcove, sit down restaurant and mercantile. There's also a quick service burger, pizza, and fries place across the parking that might work for those not wanting a full meal or waitstaff service. My room faced west, overlooking the parking and the maintenance area. But it did capture the sunset. I had a fridge, microwave, and coffee maker. What I didn't like was that housekeeping was on request only; though they were very prompt when called. They also offered free bottled water on the in-room guest services directory, but I had to go through management to get it (it was Wal Mart brand so I suspect they gave me their own personal bottle). Bed pillows are the square type. Not comfortable for me. Activities are mostly in full swing and Bryce Canyon NP is open with far fewer tourists than usual. A bus shuttle will take you into the park and back every fifteen minutes or so. Or you can drive. Parking shouldn't be an issue now. This region of Utah is mask optional, probably because the locals don't appear to be susceptible to the virus. But there are loads of California plates here, so I'm not sure it's the locals transmitting the disease you have to worry about. So take care especially where people tend to congregate in crowded fashion. You might get a cheaper rate if you book at the Bryce Pines Lodge, which is shuttered. I was told by a friend that they accepted the reservation and then moved him into the Ruby's complex at a lower rate than listed. But not in the main lodge.

"Great experience and location"

5
User 06/08/2020

Ruby is a perfect location for exploring the Bryce national park. The price is right along with the lodge location. I would stay there again. Great place for kids. There is a post office. Restaurant was good, staff was very friendly.

"Firm beds, clean rooms, finicky water temps, nice staff"

4
Kip F, Sacramento, California 05/08/2020

We stayed here for 3 nights, and it was a great location. The room was a double queen with a microwave and small fridge. The fridge was large enough for all our food, tho I had to turn down the thermometer twice due to it freezing our tomatoes. The mattresses were firm and supportive, the lighting was good, the bathroom counter was large, and there was a large closet. The shower was ok, but the temp range was small. A bit too far to the right and you froze, to the left, you burn. The free bfast was good, but skip the bagged ones, neither the hot nor cold are worth it. The sit down meal is better, as you get more of a choice of food and drink. the service is good and the food hot and tasty.

"Rustic Lodge with Amenities."

5
714Bruce, Anaheim, California 03/08/2020

Give Ruby in more ⭐️! Beautiful lobby, friendly staff nice clean spacious room. We've stayed at Bryce Lodge in the national park for 3 times the price. Although the national Park lodge has a better location. For the money this place has everything! Very convenient location for so many activities. We're planing more return trips. Take advantage of lower tourism from Asia and Europe and go check out amazing Bryce Canyon from the great Ruby Inn!

"Summer camp vibes!"

4
K4908WTkatiem, Las Vegas, Nevada 03/08/2020

We had a great stay at Ruby's Inn. We felt like we were staying in a cabin during summer camp, which was fun. The staff were very friendly and helpful and accommodating. Although the Inn is a little old, they have made many efforts to keep it up and running in good shape. We enjoyed the convenience of everything we needed in a close distance to the hotel. We also LOVED the rodeo that the inn hosted across the road. It was a great experience for us city people!

"Best Bet for Bryce Canyon National Park hotel stay"

5
rentsamson, Las Vegas 28/07/2020

Much, much more than a national park gateway motel. Daily breakfast is either sit-down restaurant with table service for eggs, bacon, hash browns, toast, coffee, or Grab-and-Go with breakfast burrito, banana, granola bar, beverage Comfortable lobby is park lodge material. Good wifi in rioom and in lodge lobby Modern, upgraded rooms with 5 cu.ft. fridge, microwave, granite counters, dual sink basins, aromatherapy spa toiletries. Ice machines abound. Lcoally family owned, and lovingly maintained with true pride of ownership. Staff are amazingly friendly and helpful. Beautiful lake and forest views from many rooms. Literally at the national park entrance

"Housekeeping needs training"

2
User 28/07/2020

Found a pair of underwear behind the bathroom door upon arrival. Reported and bathroom was cleaned immediately. Found an empty beer can under the ac unit on the last day of my day. Great location, good food in the restaurant, tons of amenities, but dissatisfaction with the cleanliness of the room is so great I cannot reccomend.

"Not Impressed"

3
dbfly612, Miami, Florida 27/07/2020

My friends and I spent 5 nights and got our rental car keyed! The front desk did nothing to help. They have security cameras everywhere and we asked them to review the security footage 4 times. They kept pushing it off to the next shift or supervisor that never appeared. The complementary breakfast was awful also. Rooms were average at best.

"Dirty Carpet in the Room, Room Smelled like Dirty Socks"

1
jswillc1, Gilbert, United States 25/07/2020

This is the first time I've left a negative review for a hotel - and I'm 52 years old. I've stayed in lots of hotels both for business and pleasure over my lifetime (including other BW and BW+ properties), but I can clearly say that the room I stayed in at Ruby's was the worst I've experienced in well over 20 years. Lots of picky people leave negative reviews for stupid, piddly things, but this isn't one of them. For me, almost everything was great - the staff, the lobby/common areas, the breakfast, and the exterior of all of the buildings. Except the room (7131 in the Aspen lodge) - the beds and bathroom were fine, BUT THE CARPET WAS FILTHY. The room smelled like dirty socks, and there was this huge black stain in the carpet just inside the door. If I owned this hotel, I WOULD BE EMBARRASSED TO RENT THIS ROOM TO MY CUSTOMERS. I didn't dare walk on the carpet either in my bare feet or even with socks on (shoes only). In 2020, there is no excuse/reason why the carpet in a hotel room should be this dirty - it is well beyond cleaning and needs to be replaced. A final note to the hotel staff/management - please don't waste your time with a "we're sorry" response to this review - instead, PLEASE DO SOMETHING ABOUT IT AND REPLACE THE CARPET IN ROOM 7131 AND ANY OTHER ROOMS WITH DISGUSTING CARPET. If I even return to Bryce Canyon area, I will actively avoid staying at this hotel again.

"Good place to stay"

4
BillyM448, Papillion, Nebraska 25/07/2020

Decent place to stay. The company seems to own 75% or more of the town. It has easy access to the park entrance and shuttles. They own a bunch of land to the north that has an awesome view of the canyon and the start if a raging river. One of thier people had me to to this area to view the stars at night and to take pictures. I wasn't disappointed. This National Park is one if the five certified darkest places at night in the United States. Also on thier grounds they have regular camp grounds, shop areas, ice-cream shop, candy store, and horse back riding. They have a Restaurant where breakfast is included it was pretty good. Only thing was reminded me of basic training I nly scrambled eggs.. haha The Restaurant has a buffet and night. They work well with the Park staff. I would recommend this place.

"BW Ruby's Inn Plus"

5
TAbtahi, Hagerstown, Maryland 22/07/2020

Spacious room, everything you need only ten minute drive from Bryce Canyon entrance. Better than staying in the park lodge fir less price. Breakfast was ample and good even under Covid-19 restrictions.

"Best location outside Bryce Canyon NP. Full service resort."

5
paulsF6190HN, Stanton, California 21/07/2020

Lakeview building, and a couple others, were at the quieter west side of property, with, yes, a view of the lake if on the west side. "Ruby's" has a company town set of enterprises. "Old Bryce Town" across street was fun, worth about an hour visit. They had huckleberry, and other, ice creams and sorbets, with generous portions, that were very good. Food at Cowboy's Buffet & Steak Room was good. They were not running the buffet, except for soup and salad bar. Bryce Canyon NP shuttle depot right across street, with several stops at various Ruby's businesses.

"Comfortable launch pad for Bryce Canyon"

5
Janieluna, Ojai, California 20/07/2020

We enjoyed a quick trip to Ruby's Inn and Bryce Canyon. Our room in the Elk Lodge was clean and comfortable and overlooked a small lake on the property. It appeared that the hotel was not full which added to the peaceful quality of the resort. Food at the restaurants was somewhat simple, but it was tasty. The indoor pool was a little noisy in the evening, but was well maintained and provided a nice rest after a day in the park.

"Good place for the family to stay when visiting Bryce Canyon"

5
User 13/07/2020

Our reservations got messed up but the staff was very professional and took very good care of us. The rooms were very clean, the breakfast was good (plenty to eat). My kids loved the swimming pool. Convenient location for visiting Bryce Canyon if you are not camping. Can't wait to go back.

"Disappointment for Best Western"

3
Matusla, Nevada 12/07/2020

I am aware of there was limit of services, but also we have been traveling and seen what other lodging establishments have done. Approximately half the staff avoid wearing masks. THE BREAKFAST VOUCHER see the picture is the same item every day. The eggs are cold when was placed on table and did not taste like cracked scrambled eggs the waiter had his fingers in our plate the same way delivering coffee. As look at where they station themselfs half were not wearing masks, while preparing. Towels are delivered to door no employee will enter room till you check out! Soiled towels were left in hall-way for two days. Great place for families to stay., centrally located and large pool.

"Great deal for a couple nights!"

4
apruitt19, Salt Lake City, Utah 10/07/2020

We got a killer deal at Ruby's just as Bryce Canyon was opening back up to visitors over Memorial Day weekend. It was excellent to be so close to the park and have the general store and restaurant so close since there is not much else nearby. We had a room with 2 double beds which were actually really comfy. The room was nice and clean but with the rooms being motel style, we heard a ton of outside noise which is to be expected but it just wasn't something we really prepared for. The restaurant food for lunch was excellent, service not so much. I ordered a chicken and cheese quesadilla which is what was the only quesadilla listed on the menu. My husband got his food first and it was probably another 5-7 minutes before my food came out. It was just a cheese quesadilla and the waitress tried to argue with me that I only told her cheese. No apology or anything. Just not great customer service. For breakfast, we used the grab and go option because the line was outrageous for sit down. Overall I would definitely stay here again!

"Poor Value but Great Location!"

2
JayeCali, San Clemente, California 10/07/2020

Ruby's Inn is the closest hotel to Bryce Canyon National Park. It has everything from a RV park, campground, grocery store, gift shop and restaurant. The shuttle of the park picks up right in front of the hotel. There is also a gras station and decent ice cream shop across the street. Let's be honest, most people will be up early and outdoors all day. We hiked for hours both days and were barely in the room. I really liked that we had a first floor room at the back of the lodge where we had direct access to our car. Things I didn't like: 1) it was noisy in the rooms!!! We could hear people walking above us which wasn't that annoying but shows how old the place is. We had inconsiderate neighbors who let their kids run around and bang on walls. They let the door completely slam all day and night even at 11 PM. We even had to call the front desk, but what can you do when people only think about themselves and not other guests. 2) Dirty!!! The sheets had black stains and the carpet felt nasty. I always wore socks to walk on itOur room was never cleaned during our 2 night stay. We went for a hike from from 7 AM to 1 PM and when we returned our room hadn't been cleaned. 3) Lack of Social Distancing. i get it - it is Utah not CA, but I was shocked at being seated right next to another table in the restaurant. Some employees wore masks, some didn't. Many guests did not wear masks. They have a small fast food/pizza place that was full if people. The indoor pool was also packed and prob a cesspool of germs. Next time, I'd stay further away from Bryce Canyon NP in a quieter, less expensive and chaotic location.

"Not Worth The Money"

3
User 07/07/2020

Stayed 4 nights while visiting Bryce and surrounding state parks. We knew coming in that there would be no room service and food options throughout the area are limited due to COVID-19. Paid 149.00 for Sat night and 120.00 thereafter for an "upgraded" main lodge room. This upgrade included dog food on the floor, very dated decor, dripping faucet and a jetted tub that had a hole in it. Staff were not particularly friendly and while some wore masks, some didn't. Included hot breakfast at the restaurant consisted of eggs, toast (the tastiest item,) undercooked bacon and two little hashbrowns. This was the same for every day. Got the sack breakfast one morning which had an unrecognizable, tiny packaged pastry, an orange and cup of yogurt only. On the bright side there was a nice fireworks display on 4th of July evening at no charge and the room was large. Ours faced the indoor pool which was constantly packed with kids and never seemed to be cleaned other than the towels being picked up the next day. We were given one bar of soap for the tub and one for the bathroom sink and 4 towels. When we asked for our trash to be taken away and given a another bar of soap we never received a knock on the door to give the trash to "maintenance" but instead some trash bags were left outside hours later with a plastic bag full of every soap they had. Sorry but we cannot recommend this place.

"Great location but outdated & noisy"

3
Phamly1, Seattle, Washington 04/07/2020

Best Western Plus but not sure what the “Plus” is for. We stayed two nights in the Ponderosa building in a family suite—one queen in a small bedroom and two queens in the main room. Check-in & check-out were efficient. The room was very dark and dingy, even with all the lamps on. The plastic tub insert was stained and yellowed from a lot of use. The drain was clogged so 10 minutes into the shower you were standing in a couple of inches of water. Our room was on the first floor so we heard our neighbors above walking & running (as kids do) as well as the showers and toilets. If you're a light sleeper, bring ear plugs. The window in the bedroom was unlocked. I'm glad we checked the windows before left the room after checking in because it turns out all of them were unlocked. However, it was nice to have a fridge and microwave in the room to prepare our own meals because we weren't ready to dine in the community yet. We did pick up breakfast bags which was convenient for our early morning hikes. There were two offerings: a hot breakfast bag (breakfast burrito) or a cold breakfast bag (yogurt). Both came with a granola bar and fruit. Come to think of it, the “plus” might be the free breakfast. After 5 hours on the trails, it was nice to be able to use the outdoor pool and spa (located in the RV/campground portion of the complex). Another benefit of getting on the trails early is to avoid others at the park and pool! The complex has a general store, laundromat and restaurant on site for convenience. We also mailed out some postcards from the post office. On our next visit to Bryce Canton we will probably try to secure a reservation at the lodge inside the park or try the other Ruby property which appears to be newer.

"dirtiest hotel I've stayed in"

1
sha882020, Sandy, Utah 30/06/2020

dirt in the sheets, floss, hair and dirt on the floor and in the bathroom/tub, horizontal surfaces were covered in thick dust. This room was never cleaned! Completely unacceptable. They advertised a safe and clean place to stay, but we got a very dirty room with bags of garbage/sheets/towels that sat outside our room for 3 days. Calling the front desk to speak with a manager (twice) ended up with being on hold for a long time with no answer. and they never came and got the bagged stuff outside.

"Ruby's Inn - Open for Business during COVID!"

5
torr3sdaniel, Seattle, Washington 28/06/2020

Easy to sign up for horse rides, great steak, super close to the national parks. Beautiful experience! I really appreciate the incredible customer service from employees as well. Grateful for the fresh air, proximity to shuttles, and relaxing atmosphere!

"Decent Place to Stay"

3
DavidJ867, Las Vegas, Nevada, Usa 28/06/2020

This is a very dated property. Its on par with any of the lower chain hotels but for a Best Western PLUS I expected a lot more than I got. The rooms are small and very, very dated! I will give it to them that it was clean, but again I expect more out of a BW Plus. Breakfast was in a sack and to say the least it was not tasty! On the plus side, the restaraunt, and other shops on the property were nice.

"Nice hotel, a bit outdated."

4
User 27/06/2020

Nice and clean and seems to have averything you need. Geneal store, gift shop, tours, even shuttle to Bryce Canyon stops here. The room is a bit outdated, our toilet didn't flush properly, and the cleaning crew didn't do a great job since we found others personal belongings in the closet.

"Close to the Park, Clean, Comfortable "

5
katied5125, Austin, Texas 27/06/2020

Ruby's Inn, about 10 minutes from the entrance from Bryce Canyon was a great place to stay. Clean rooms, hot showers, and comfortable beds. Book a horse ride though their stables. We did a tour of nearby red canyon with Kevin, it was incredible!

"Smooth experience"

5
Meander600496, Searcy, Arkansas 25/06/2020

Ruby's service was excellent, as usual, and a change of moving forward reservations was handled with better accommodations than original plans. Did miss the mix of folks with different voices and style as I personally am a people observer (age and health sometimes keep you immobile) while the family shops and enjoys Bryce Canyon sunrise and sunset. Certainly hope to visit again with other family members.

"Hotel Nice need more clarification on website"

3
User 25/06/2020

Thought I had booked room in Main Lodge. Website did not make clear that we would be in one of the out buildings. Breakfast served included in the room was very poor. Staff not very friendly or helpful.

"Clean and close to the park entrance"

4
sleepy155, Sunny Isles Beach, Florida 25/06/2020

Clean and comfortable rooms. Front desk staff were friendly and helpful. The included breakfast was good. Gift store and mini market attached to the hotel. Pretty much this is just a place to stay while you are visiting Bryce Canyon NP. There are a few restaurants close to and within a 5 mile drive from the hotel.

"Horrible Room"

1
User 22/06/2020

When entering the room, we can smell a scent that is reminisant of an old bowling alley. The room's feel was very dated. Air conditioner was a bit loud and seemed in need of maintenance. After leaving I found a bed bug in my luggage. Beds felt lumpy.

"Sleep n go"

2
mystrid, Houston, Texas 22/06/2020

If you want a good nights rest after a full day of activities, consider elsewhere. Very thin walls, the stomping from the 2nd floor. I heard a whole conversation from the room next door. This place is a very convenient location with stores and restaurants nearby.

"Bryce Canyon visit"

4
User 18/06/2020

Loved the town. Make sure you get to the park early. We had a great time. Breakfast that came with room wasn't so great but everything else was just as expected. Rooms were nice and check- in was easy.

"Quintessential Western Lodge!"

5
jdaleysc1, Columbia, South Carolina 16/06/2020

Ruby's Inn far exceeded our expectations. Coming into an inexpensive Best Western we weren't expecting anything other than a comfortable clean room, but we got much more. Ruby's is the quintessential western lodge. We stayed in the main lodge building, which I would highly recommend. There was a very comfortable and well-decorated area outside the room for gathering and tables to play games or just socialize. There was also a large indoor pool, hot tub and very nice fitness room. The business center was nicer than any I have been in in quite a while~ We ate dinner in the charming restaurant and breakfast also. There is an outfitter right on the property that can help you plan horseback riding, ATVs, or even helicopter rides. One of the nicest perks was free use of high-quality hiking sticks, binoculars, and a special lens for a smartphone to help take amazing pictures. We didn't discover the gift shop until the last morning, which is a shame, as I could've spent hours in there looking at all the books, local arts and crafts, and other interesting treasures. The shop also had a mini grocery store that had EVERYTHING we needed for our picnic lunch and the prices were not sky-high.

"Good value"

3
User 16/06/2020

My room was far from the amenities. The advertised breakfast was full breakfast. I did not expect a fixed menu of unhealthy food. I booked the horse ride. The ride was great but it was 50 minutes late and nobody bothered to tell me.

"Fun getaway for a few days"

4
HoopUte, Taylorsville, Utah 15/06/2020

We were excited to be able to book Ruby's Inn for a quick getaway to BCNP. It had been 22 years since I'd been to the park, and more than that for my wife. This was a great place to be set up for hiking, horse back rides, etc. Being here in the middle of COVID restrictions was interesting. Throughout the property they showed commitment to keeping the customers safe via distancing, staff all in masks, lots of hand sanitizer, and spacing in the restaurant. We had such a good time we may come back next month and bring our bikes to experience the park and nearby Red Canyon that way.

"Beautiful get away"

5
User 15/06/2020

We totally enjoyed our trip to Bryce while staying at Ruby Inn! The lodge was beautiful and clean with lots of fun things to do. The food at the restaurant was delicious and the staff very helpful. The only draw back was that our room didn't get cleaned or fresh towels or garbage emptied.

"THE Bryce Canyon Inn"

5
hdlzx2, South Jordan, Utah 11/06/2020

The room was comfortable. We requested connecting rooms and our request was granted. The breakfast was decent, but would be nice to have more options on the food availability. I am die hard Best Western customer, I will be back!

"Great option to see Bryce Canyon"

5
Garypeto, San Antonio, Texas 10/06/2020

Hotel is right down the road from the Bryce Canyon NP entrance. We chose to drive each day, but there is a shuttle stop right outside the hotel if you want to use it. The hotel itself has lots of options including a couple restaurants, a general store, pool and spa, and even a laundromat. There aren't many hotels this close to Bryce that offer the services. I would stay here again.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Location is exceptional for visiting Bryce Canyon"

4
carmstrong9, Milwaukee, Wisconsin 09/06/2020

This hotel is clean, comfortable, and affordable. The gift shop has a wide variety of gifts as well as a grocery section, where they sell ice! The hotel is directly across from many activities such as horseback riding and off road excursions. Bryce is only a few miles up the road and so convenient. Would highly recommend staying here if on a budget.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. I hope you were able to enjoy an activity while you were here. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"A Very enjoyable stay at Ruby's Inn Bryce Canyon"

1
User 08/06/2020

Service was friendly and efficient. Waitresses and waiters and other staff also. They were knowledgeable about and helpful about the scenery to go see and how best to get there. It was a great short vacation!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your short vacation with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Lakeside Views are Incredible"

5
Kim B, Tempe, Arizona 07/06/2020

Stayed by the lake, so peaceful watching the sun go down behind it. You can smell the campfires and hot dogs cooking, don't worry, the restaurant makes very good food. Steaks are perfectly cooked. Pool and spa get too crowded on the weekend, but weekdays are calm. The rooms are clean and well appointed, the staff friendly and helpful. Take a horse ride across the street, they are a great crew. But don't miss taking a hike down Navajo Loop trail in Bryce to take your breath away, finish with a steak from ruby's and a soak in the hot tub. Does it really get any better than that?

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We love your comments about our property. I have sent all of your comments to our staff so they can enjoy them too. Tell your friends about us. Come see us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Love Ruby's Inn"

4
User 05/06/2020

Love Ruby's Inn.... We have stayed there several times throughout the years. It's been difficult during this time. Since the buffet is closed, there isn't much of a selection for breakfast. The beds are hard, but it is close to Bryce which we love and close to all of our favorite recreation destinations.

"Bryce Canyon"

4
kjackg, Knoxville, Tennessee 03/06/2020

Excellent location and good food at the restaurant. The rooms are dated, but clean. Beware if you are on the first floor, if you have upstairs neighbors who like to walk (clomp), you can hear every step!

"Very nice hotel close to Bryce Canyon"

5
dr0step, St. George, Utah 02/06/2020

Very efficient check in, rooms are a little outdated but overall a good experience. Restaurants and shops are near by. We would stay there again. Location is great, because it is only 10 Minutes to the Bryce Canyon National Park.

"dirty room"

2
Journey574903, Las Vegas, Nevada 02/06/2020

Upon our arrival the girls at the front desk didn't seem to want to be there. I thought it was probably due to the uncomfortable situation due to Covid-19. We checked in at 7pm but went to the room very late and the alarm clock was at 5 the next day. The room was dirty, the bedside table was dirty, there were crumbs on the chair and the tub was dirty, footprints and hair . Extremely noisy room. I didn't make a complaint because I was exhausted from the long hikes. I don't think I'm going back to this hotel.

"They allow pets-hooray?"

3
User 02/06/2020

We had the great privilege of staying next to a room where the guests brought their delightful doggies. 5:30 AM wake-up call? No need to call the office, those pleasant pups had it covered with a howling serenade! Worried that someone might be outside or a car might be in the parking lot? Never fear! Those fearless guard dogs barked their heads off to warn you! Bring a set of ear plugs and you'll miss a key part of the Ruby's experience

"Almost a town by itself"

5
Bruce M, Liberty Township, Ohio 27/05/2020

Stayed at Ruby's Inn for one night while visiting Bryce Canyon on our "social distancing" road trip out west from Ohio. We had originally planned on going to the Grand Canyon for this leg of the trip, but because it was still closed during the week due to the Covid crisis we opted for Bryce Canyon since it was open on a limited basis. This inn is large and sprawling, and seems to take up one whole end of Bryce Canyon City. There is a general store, grocery, and restaurant on the property, a campground and RV park next door, and a lake behind the entire establishment. Bryce Canyon is a mere few minutes to the south. Our lakeview room was clean, well decorated, and spacious. I particularly appreciated the outside entrance rather than interior hallways. Although I had not thought to request a first floor room when I made the reservation, the front desk was able to accommodate us anyway. The sink area outside of the bathroom was huge, but surprisingly the bathroom itself was also large. We were surprised that the restaurant and stores were open, as this was the first location on our "covidcation" in which dine in was an option. We ordered take out for dinner but ate in the restaurant for breakfast (for which the hotel provided a voucher, even). If I'm ever back at Bryce Canyon again, I'll definitely stay at Ruby's Inn.

"Memorail Day Trip"

5
User 26/05/2020

A good family and pet place. The employees were very responsible related to the issues related to current travel. Ruby's Inn is very close to Bryce Canyon National Park. The National Park Service played a great part in keeping people safe so that people can partake of the peace that this area can provide.

"Great stay at Ruby's Inn"

5
spookykennedy, Salt Lake City, Utah 24/05/2020

We thoroughly enjoyed our stay here. Great location so close to the park, and it's basically a self-contained mini town with a Post Office, several restaurants, a laundry, a huge grocery and general store, indoor/outdoor pools, etc. My kids loved it. Loved parking in front of our rooms - easy to get our stuff in and out. There aren't many places to stay in Bryce and this would be our only choice if we go again. Some things were closed due to COVID but the staff was nice. Also note they have a to-go breakfast option because the line for sit down was crazy and we wanted to get on our way into the park.

"Work and Family Pleasure"

5
rugerbman, Las Vegas, Nevada 23/05/2020

All three Hotels in Bryce City are Great, Great outdoor amenities, Bike riding, ATV's, Horse Back Riding,Camping, you can even camp in a Tee Pee, Hiking, during the summer they have a Rodeo ever week. I drive a Tour Bus and stay at Bryce City at lease two to three nights a month. Great place year round

"Great for a Low Budget Hotel"

4
User 20/05/2020

We stayed two nights on the weekend before Memorial Day weekend. The hotel was probably about half full likely because of COVID 19. The rooms were clean and nice. The service was friendly. The big issue was the shower. They have a cheap plastic bathtub insert. When you stand in the bathtub to take a shower, the plastic squeaks loudly every time you move your feet. At 11:30 pm our neighbor decided to shower and the squeaking was loud and kept us up until they were through. We heard other neighbors squeak in the morning and during the day. What a nuisance. Pay a few bucks extra and get a better tub and shower. The water temperature in the shower also made big temperature swings. It went from ice cold to scalding hot. One shower experience was better than the other, but neither were pleasant. It was a budget price because of COVID19. Not sure I'd pay the regular rates.

"Good choice for visiting Bryce Canyon."

4
Connie B, Salt Lake City, Utah 20/05/2020

Clean, comfortable room with the expected amenities. We liked being able to park right in front of our door. The beds were comfortable. There was an issue of being able to hear people walking around in the room above us. We would stay at Ruby's again,

"Fantastic"

5
Ben J, Parowan, Utah 18/05/2020

The room was fantastic. Very clean and well presented. The decor is great, loved the old pictures of bryce canyon. The breakfast was wonderful and the staff was very friendly and helpful. Things were set up well to ensure safety during this pandemic. We really enjoyed our stay. Thank you!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We will share your compliments with our staff. Thank you for choosing Best Western Plus Ruby's Inn.

"Everything under one roof"

5
LizEVM, Las Vegas, Nevada 14/05/2020

the price was the first thing that attracted us to this property, but when we arrived we we're very impressed with all the amenities offered. From the restaurant and bar to the pool/gym, even to the cute shops they had, we were very impressed. Fantastic location and friendly staff as well! We'll for sure stay again

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We hope to see you in the future to enjoy our many amenities. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"1 Day itinerary at Bryce"

5
robtolentino, Henderson, Nevada 08/05/2020

We enjoyed our stay in this hotel. Great customer service, impeccable indoor pool and location of this hotel is just perfect. We were greeted with a smile as we checked in late that day. We were tired and slept good. The indoor pool was perfect. My partner loves to swim and was able to do her routine exercise. Their Omelettes are really good and you should try them. The crew gave great customer service. Thank you for the coffee refills. This hotel is so close to National Park and very convenient in and out of the Park. Thank you and we will come back

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I will share your compliments with our staff. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Meh..."

2
bellamymoon, Herriman, Utah 08/05/2020

Location is perfect! So close to the park. Pool was fun, fitness center was amazing! It was a skeleton crew and I understand they were trying to figure out how to change procedures under different regulations but there was so much confusion about everything! Front desk offered no help or explanations. Entire facility was very messy and our bathroom was in terrible order. The room was difficult to sleep in because of all the light coming in and there wasa car parked in 2 spaces right in front of our room that didn't move for 3 days.

"Loved our Stay at Ruby's Inn"

5
481savannahm, Stansbury Park, Utah 08/05/2020

We had a lovely stay at Ruby's Inn last weekend! The surrounding grounds are beautiful. We brought our dogs with us and they loved swimming at the nearby lake. The room was large and accommodated all of us nicely (my husband, I and our two dogs). The beds were quite comfortable. We slept well both nights we were there. The staff was friendly and adapted well to the COVID-19 siutation. The food was great in the Cowboy restaurant. We'd love to stay at Ruby's Inn again.

"Open! Clean. Quiet, High in the Pines. Exhilarating"

4
nyob, Mesa, Arizona 01/05/2020

Okay, so the Park is Closed. Red Canyon is still there. Very Low rates, no one else is there. Bring your food. It is exhilarating to be at high elevation 7000 and see the stars then sunrise. The area is glorious even without Bryce Yes they even closed down the road to be sure we are isolated from contact with mountain air or pine trees or wide open skies. Ruby's Inn has a campground so there is some area to walk. Take the kids to see a real Ghost Town: America's Wide Open Spaces: Closed. Rooms super clean but, I wiped down surfaces with alcohol just to feel patriotic.

"COVID-19 Bryce Canyon Visit"

5
craigwB5317BL, Orem, United States 27/04/2020

Our family needed to get out on a road trip. We did not make a reservation online. We were confident based on research that Ruby's Inn would accommodate us. I'm glad we trusted this intuition. Ruby's Inn staff welcomed us and helped our family of 10 make the best week end possible. We look forward to going back when all the services will be opened. We are excited to do the ATV and horseback riding as weil as the hiking in Bryce Canyon.

"Always love this place"

5
SBrunson78, Beaver, Utah 19/04/2020

I have probably stayed here and at their sister property over 25 times. I always find this place a relaxing getaway. My Family and I enjoy Rubys inn every time we come. And I know we will be back many many times. Thank You for being open during the covid 19 pandemic and providing mu wifeand I a secluded place to come and get away.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear from a returning guest. Please tell your friends about us. Come visit us again soon. Thank you for choosing Best Western Plus Ruby's Inn.

"Ruby's Inn"

1
User 10/04/2020

I know things are different due to COVID 19, but customer service was completely ignored and the room was definitely not worth what I spent to not have access to the amenities. The store closed earlier than posted (earlier then their adjusted hours even) and the staff was rude. Multiple times they would not even turn around to answer my question, I had eyes rolled at me for my question about when breakfast ended. I love best western, not Ruby's Inn though.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will address this with our staff. Our hour are changing everyday and we do our best to change the hours. I apologize again. Thank you for your understanding at this difficult time.

"This is a destination on it's own!"

5
coyotepack5, West Lafayette, Indiana 09/04/2020

I recommend this hotel. Clean, friendly, free parking. There is so much to do inside: Old Time photos, cafe, shops. A good nights sleep and close to Bryce Canyon National Park. This is the place to stay!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Excellent surprise in staying here"

5
baustin117, Tacoma, Washington 07/04/2020

We had reservations at another Inn that cancelled last minute (morning of our stay) we were scrambling to find somewhere and saw their vacancy sign was on. This was such a pleasant surprise and we actually felt lucky our other one cancelled. I am sure the service and local amenities were better than the other place. Quick easy access to Bryce Canyon and tons to do just at hotel property site.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are happy that you ended up staying with us. Tell your friends about us. Thank you for visiting Best Western Plus Ruby's Inn.

"Good location near Bryce"

4
Jennifer B, Knoxville, Tennessee 31/03/2020

We stayed here at the beginning of the corona virus lockdown. Hotel was not fully staffed or full of patrons. Room was good size, had a fridge. Rooms in main lodge open to pool area (glass enclosed). Only issue with room was the bathroom tile was loose in a few areas. Room was clean. All other hotel areas very clean. Pool and fitness area were nice. Would stay again.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Thank you for being understanding during this difficult time. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Best is not the best"

1
User 16/03/2020

Front desk staff unprofessional and no greeting when entering the desk area and seemed to be bothered that they had to assist me in checking in, I had to repeat my last name three times to the staff women at the counter and she only looked up once while processing my room request.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience with our front desk agents. We will address this issue with them as soon as possible. This is not how they are trained. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"One star is kind"

1
User 16/03/2020

I would give this place a zero if I could. I couldn't be more disappointed in this hotel. They refused to cancel and refund our stay even after there is a mandatory social distancing put on us from the government. I will never stay here or any other Best Western again. I have had zero issues with the other two places we were planning to stay. Horrible customer service.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience. If you would like to discuss this matter away from the internet, please send me an email at lance@rubysinn.com. I apologize again.

"It was perfect"

5
920helenem, Phoenix, Arizona 15/03/2020

We came with no expectations and had a wonderful time. The staff was great, changing our room to a ground floor so it was easier for my son. They had a small store, gift shop, restaurant, and even a post office.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Come visit us again soon. Thank you for choosing Best Western Plus Ruby's Inn.

"Excellent for price!"

5
User 14/03/2020

The rooms were cozy and clean and came with amenities (including shampoo, soaps and coffee). Location is close to the canyon. They serve free breakfast with a lot of options. Check in and check out were hassle free.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Our location is unbeatable. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Value"

5
User 14/03/2020

Ruby Inn – surprisingly good stay in spite of many negative comments, rooms are good size, updated and clean, on site restaurant is reasonable and has good food and service, it's location is excellent almost right at the entrance of the park. Full buffet breakfast was included. My wife experienced high altitude sickness, we had to check out early for our second night, management (Mike) was helpful and willing to cancel our booking (nonrefundable) with Expedia, which was much appreciated.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. I will pass your compliments on to Mike. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great place"

5
heidimoo, South Salt Lake, Utah 09/03/2020

Ruby's Inn never disappoints. The service is great and the people are friendly. Our family loves it. The amenities are good, the food at the restaurant is good, and it's close to lots of fun outdoor activities.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Winter RV sites @ Bryce Canyon"

3
travenop, Dexter, Michigan 08/03/2020

I am posting this so that RV people know they have a Winter plugin option if the RV Campground is closed. The information is hard to get online...there are about 8 spots @ the back of the hotel, it's not super pretty BUT you can plug in & recharge / stay warm. The spots are behind the hotel store. Go to the front desk of the hotel & register. When we stayed they were not plowed and there was about 2-3" of snow. When we visited even the park staff @ the visitor center didn't know these existed and the park campground is open in Winter but has no hookups.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience in our winter sites. We will work on better advertising for these sites. We will get these issues fixed. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Great hotel, very good restaurant and amazing staff"

5
Jason74656, Pontypool, United Kingdom 07/03/2020

Booked to stay here for one night to explore Bryce Canyon (will be going back, 2 days, 1 night not enough time to explore the amazing area). Hotel staff were welcoming and helpful, room was clean and had everything we needed, including fridge, coffee machine, microwave. Great bathroom with Jacuzzi type bath and shower and dual basin vanity unit. We had a twin queen bed room and the beds were comfy. There is an indoor pool and gift shop. Just across the street are some shops in the style of an old west town and a gas station. Hotel has Plenty of free parking. We ate at Ruby's Inn, the wait staff were very helpful and attentive. I had the coconut shrimp to start and a steak for my dinner, I choose the Rib Eye and asked for it 'blue' as thats how I like it and it came out perfect (not many places manage to get a steak blue as requested). There was a salad bar which had a wide range of choices to serve yourself from and the salad was fresh and tasty. Courtney was my waitress and she was helpful and friendly, the restaurant was busy and she was never far away for any requests. We ate breakfast there as well (included in the room rate). A buffet style breakfast with all the usual breakfast choices, bacon, eggs, toast, fruit, pancakes, juices, coffee, hash browns etc etc . What more can I say, great hotel, excellent staff, fantastic food. Will be back again for a longer stay to do some more exploring.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am delighted to hear that you enjoyed your stay with us. I will pass your compliments on to our staff. We can't wait to see you again in the future. Thank you for choosing Best Western Plus Ruby's Inn.

"Impromptu Stay"

5
rcprete, Orem, Utah 05/03/2020

We decided to stay at Ruby's Inn as we drove past. Great decision. We had a wonderful experience with the facility and the restaurant. You can't beat the location. Bryce Canyon never ceases to amaze. Will definitely stay again.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We can't wait to see you in the future. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Always a great stay at Ruby's!"

5
ZionTraveler, Ann Arbor 02/03/2020

Have been staying here for decades now. Hotel in the winter and fall and the campground in the summer. Always a perfect stay. The pool was nice and warm and helped to relax after a long day in the car. And I always like to browse the gift shop and check out the Indian pottery selections.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I love hearing from returning guests. Tell your friends about us. We hope to see you again in the future. Thank you for choosing Best Western Plus Ruby's Inn.

"Beds are horrible and Noise level terrible"

2
mydey16, Bountiful, Utah 02/03/2020

We could hear absolutely everything from all rooms around us. Beds are like sleeping on a board. I'm so glad we only had 1 night stay here. We could hear walking upstairs, showering, toilets flush etc.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We are currently working on a solution to the noise problem. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Historical  Atmosphere and  Stunning White Wintry Scenery"

4
Seetohchuepeng, Johor Bahru, Malaysia 02/03/2020

Stayed in the main lodge on the top floor. Spacious and comfortable clean room with jacuzzi in the bathroom.  As the indoor swimming pool and jacuzzi are just below us, it was convenient since outside temperature was below 0 deg.C.   Breakfast was good. Had buffet dinner which we enjoyed.  There is a Pizza outlet next to the hotel. We chose to stay here (2nd visit) mainly due to the  parking, proximity to Bryce Canyon National Park, and the affordable  room rate. Submitted by:See Toh Chue Peng/Jeremy Savill

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Kind and friendly atmosphere"

5
sllig40, Sunnyside, Utah 02/03/2020

You cannot beat the prices and the atmosphere at Ruby's Inn. The staff and others are friendly and everyone appears to really like what they do. The restaurant was excellent and the rooms cozy. I also thought the general store was a good place to buy anything we needed on our trip. What a beautiful place to stay for a few days.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We love hearing from returning guests. Please tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great time at Bryce Canyon"

5
Gary D, Orem, United States 25/02/2020

We had a small family reunion at Bryce Canyon, Ruby's Inn. We had 6 rooms all clustered in the same area, and it worked out great. The food was wonderful. The breakfast was amazing and the service was wonderful! The ambience of the hotel, combined with the unreal views in the canyon, is unmatched in the world! We are making this a family vacation destination for life!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please come visit us in the future. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"We loved it!"

5
User 19/02/2020

We stayed just for one night, in a 2 King bed room. The room was huge, the beds very comfortable, the bathroom quite old, but everything worked well. It is true, however, that there was no heating at all in the bathroom, which made it a bit chilly in winter, with outside temperatures of 5 °F... But, it did not bother us too much, since the room itself was cozy and warm. The restaurant was great, the staff amazing and very friendly, and there was a good choice of meals in the kid's menu, too. So, we really enjoyed our stay very much and we would love to come back some day. The kids said, it was the best hotel ever... (Even after having spent a night at MGM Grand in Vegas...) I think they simply felt the relaxed and welcoming atmosphere here. Thank you!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. I will pass along your comments about the chilly bathroom. We will look into this issue. We love having kids. Be sure to tell your friends about us. Come visit again soon. Thank you for choosing Best Western Plus Ruby's Inn.

"Just for the location !"

2
ANDYKWestYorks, Mirfield, United Kingdom 19/02/2020

This was not a pleasant stay and probabky one of our worst in the USA. We were on a first flloor room which was dated at best. It was dark and unwelcoming and I spent the first night getting rid of flying insects in the bedroom but more in the bathroom where they seemed to be coming through the ventilation system. It really spolit our stay and the second night they were not as bad. The shower was poor and the beds ok. Breakfast was good to be fair and probabky the best part of our stay. I know there is not a lot of choice in the area but these rooms need a major overhaul!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I have shared your comments with our housekeeping and maintenance staff. We will get these issues fixed as soon as possible. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Comfortable hotel"

4
Nicholas M, Co. Down 18/02/2020

We stayed in an upstairs room in Antelope Lodge. Room a little dated, but clean and comfortable. Regular shuttle buses run from the hotel to Bryce Canyon. We dined in the restaurant at the front of the hotel. Buffet style food and good value. Would stay here again.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Nice but cold"

3
Z5471GQnancyk, Salisbury, North Carolina 17/02/2020

We stayed in the motel section & the room was nice but dated. The bathroom section of our room was in the back & was not heated. It was far from the heater in the main room & cold. We were here in winter but the bathroom area could definitely need to be warm.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience in our hotel room. We will use your comments to improve our guests experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Good place, a little run down"

4
786malgorzatac, Los Angeles, California 16/02/2020

I have been here three times over past two years. They are always busy, so i slept in three different parta of the hotel. This time it was Panderosa. Large rooms, comfy beds, clean bathroom. Ac was very loud, walking us up in the night. But breakfast was very good (in the room price), good selection of food. I liked it there again! And the staff is very, very nice. Special thanks to Sara at the reception desk and David in restaurant. You are amazing! We also ate at the restaurant there. Pretty tasty meals, not overpriced, huge portions!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Wonderful location, great property"

5
Anna816, Los Angeles, California 13/02/2020

I love Ruby's Inn. A big part of the draw for me is that it's a dog-friendly property. There is a nightly fee for having your pet, but it's fair ($30/nt). Keep in mind this isn't a typical Best Western. It's much nicer than any other Best Western property I've experienced but still reasonably priced. Nice perks include a hot buffet-style breakfast which is much nicer than a typical hotel breakfast, wireless internet, nice business center, beautiful indoor pool. Wonderful starting point for seeing Bryce Canyon and the surrounding area which is stunning.

"Decent hotel room right next to Bryce National Park"

4
christine z, East Hartford, Connecticut 12/02/2020

This hotel was a great deal in late October when me and my boyfriend visited Bryce Canyon. It's literally next to the park's entrance. Our room was clean and modern enough. Not a lot of people were there at this time of year so it was fairly quiet. You get free breakfast which has your standard offerings. The food at the restaurant for dinner isn't the best but isn't the worst either. If you're staying there off season, it's a good deal for what you get.

"Fantastic"

5
ultimaxww, Ogden, Utah 12/02/2020

wonderful place, and so close to Bryce Canyon. It is a must in any season, although winters can be cold. Rubys inn is so fun, and has the greatest gift shop ever. The food is ok, but the best available.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We are very lucky to have the location we do. I hope you found something to remember us by. Thank you for choosing Best Western Plus Ruby's Inn.

"Nice place - but you hear everything!"

4
HermanTheGerman-inTX, Dallas 10/02/2020

Friendly reception upon arrival and I received an upstairs room as requested. The property consists of seven motel buildings spread over several acres. The room was spacious with king bed, sofa and coffee table and ottoman. A large dresser, fridge without freezer shelf, microwave, a desk and chair. Large bath with two sinks. All clean with nice decor and photographs on the walls. Unfortunately, you can hear night time showers and flushing in neighboring rooms, which interrupted my beauty sleep at 1:40 am and 3:15 am. A large breakfast buffet is prepared in the main building restaurant with staff serving coffee.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience with noise in your hotel room. We are currently working on a solution to this problem. We hope you will tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Good location"

3
maria_maran_mm, Queenstown, New Zealand 09/02/2020

The hotel has a good locations close to the canyon, the rooms big and confortable and big breakfast. I think they should pay a bit more attention to the cleaning of the rooms. The hot pool is really nice after a cold day. And have more information at the enter desk for the park in this way the guest they could start the trip without stop at the visitor center.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for the cleanliness of your room. I will pass your comments on to our housekeeping manager. This is not the impression we want to leave our guests with. We try to keep our staff as updated as we can about the National Park information. We will do a better job about this. Thank you for choosing Best Western Plus Ruby's Inn.

"Just okay"

3
shedajv, Texas 05/02/2020

This hotel is popular because of its history in the area, proximity to Bryce Canyon and some of the amentities(on site restaurant and shopping) as well as affordability. However, the food in the restaurant is medicore at best and the rooms are in dire need of updates( can we just start with better lighting in the room). I would only consider this hotel again if I were on a budget or for some reason needed to be super close to the park.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Every winter, different areas of our hotel undergo renovations. If you visit us again, the rooms may have changed. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great Park access"

4
AnaBaile, Exile in Utah 01/02/2020

Being the only act in town, we were quite pleased with Ruby's Inn. It was fun to learn that "Ruby" was a DUDE! But I digress. We were super close to the Park, which was our main destination. Nights were very quite and restful with comfy beds (I loved the pillows.) The breakfast buffet was great, so much variety. The staff was very accommodating. There is an activities desk which schedules winter activities such as xc skiing, horse draw sleigh rides, etc. Also, a HUGE general store with camping supplies to souvenirs for every price point. We had a wonderful visit.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Ruby Syrett is in fact a man. He was married to Minnie Syrett. Be sure to tell your friends and family about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Excellent destination for xc skiing and other winter activities"

5
User 28/01/2020

We were looking for a place for xc skiing and this place is just exceptional! Trails are well groomed twice a week with wide skating and one classic track. Access to the trails is free of charge. Not all trails were groomed, but those 30 km of groomed ones were sufficient for us. Trails start from the Winter Adventure Center in few mins of walking from the hotel or right from one of the hotel lodges. There are no difficult elevation raises. I normally gained 150-200 meters total per 20 km of skiing. We stayed for a week in January and there was enough snow, sunny weather, not too warm, not too cold and only few other people. People come mainly on weekends, but during the week I saw literally no single skier on couple of days. Views of Bryce Canyon in winter are amazing. You can reach the canyon on skies in couple of places. About 8000 feet elevation makes skiing experience even better. In addition to xc skiing they have an ice rink, snowshoes and fat bikes. I replaced one day of skiing with a fat biking - what a fun! Rent it for half a day, take a thermos with hot tea and camera and you will have another memorable day! All rentals are cheap compared to other places we traveled to for skiing. Excellent vacation, we cannot be happier! The hotel itself is probably the best BW we stayed in.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am so happy to hear that you enjoyed your ski vacation with us. Make sure to leave the Winter Adventure Center a review on their page. I will share your thoughts with them. They have been working very hard to be a successful ski destination. Thank you for choosing Best Western Plus Ruby's Inn.

"Fun awesome place"

5
User 27/01/2020

Fun place i won't stay any where else in bryce canyon the food was good the staff was helpful the gift shop was amazing i probably spent too much but overall great experience and very happy with the trip

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. I will pass along your compliments to our staff. They will be delighted to hear. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Racist and unkind in the souvenir shop"

3
User 26/01/2020

The fat woman who appeared to be an Indian in the souvenir shop was unkind and racist. The bedroom was old, but its price was good. It was hard to sleep and loud noise like the sound of an airplane engine in a heating system. The scale was great, so many different poets were good.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience inside the gift shop. We will address this issue with our staff. This is not the impression we want to leave with our guests. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"GOOD NAME, GOOD INN"

4
LennoxMike, Palma de Mallorca, Spain 25/01/2020

Coming there you think it's going to be hyper turi - but thats all good, not many Inns close by and really a OK Inn, big size, big groups, big everything...fab western country life music place to book cross the street - all good, no complaints at all...

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Average Hotel"

3
Ditzgrl02, Salt Lake City, Utah 21/01/2020

The location of this hotel is all that it has going for it, in my opinion. The hotel was dated. There was some sort of convention going on so, the pool area was overwhelmed with kids and the hot tub was consistently full of adults. The positive was that the hotel had the only open restaurants for the entire area. Please note that if you are going to Bryce in the winter, everything is CLOSED. Our hotel room was ok, the door was hard to get in and out of and so everyone was consistently slamming doors into all hours of the night. I felt like I was going to fall through our bathtub while showering and our door to the fridge wouldnt stay shut. I probably wouldnt stay here again.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will use your comments to improve our guests experience. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Feels like home!"

5
radbb, Boston, Massachusetts 21/01/2020

It's a great experience in BW Ruby's inn. I had everything I needwd in the room. It's very close to Bryce Canyon, and there's a gas station on the other side of the inn. The breakfast is amazing with a good variety of food.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Very convenient!"

4
User 19/01/2020

My family and I stayed at Bryce Canyon for one day (among a week-long road trip). Best Western Plus Ruby's Inn was extremely convenient - less than a 10 minute drive from the Visitor Center! The staff were helpful, and the included breakfast was very nice and filling before our trek to take pictures of the sunrise. Ruby's Inn nearby was also very convenient and provided a nice store and food. I would definitely recommend for a reasonably priced, and conveniently located stay at Bryce Canyon!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review Teresa. I am happy to hear that you enjoyed your stay with us. Tell your friends and family about us.Thank you for choosing Best Western Plus Ruby's Inn.

"Clean and Nice Property"

5
User 17/01/2020

Great staff, nice property with a western/cowboy lodge feel. Only complaint - the mattress in our room was a bit broken down and the pillows were lumpy. But the sheets were clean, the towels were fluffy and white, the room comfortable. I would stay again next time I pass thru and ask for another room if the beds were not good. And staff was super good without hovering.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. It sounds like it is time for your mattress to be cycled out. I will let our housekeeping manager know. I apologize for that. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Very good - shame no bar"

4
ian s, Bristol, United Kingdom 13/01/2020

My wife and I stayed at the Ruby Inn over Christmas, Bryce had recently been dumped on with a lot of snow which enhanced our stay. Ruby Inn is very close to the park entrance. The staff were very well organised as you would expect for the snow. The room we had was very large and very warm. The hotel food was very good and for the time of year the restaurant was very busy especially in the morning at breakfast. The only disappointment was there was no lounge or bar to socialise in in the evening after dinner. We stayed 2 nights and with the sun setting at 5.00 or so it made a long evening to fill in your room as apart from the restaurant and the gift shop there is little to do. I assume that if you are there in the summer there is much to do outside in the evening but with a foot of snow and temps approaching 0 F that was not an option in December! All the staff were very friendly, the rooms were clean and well appointed. We hope to go back in the summer next time.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. We are actually working on adding a lounge to our property. It will hopefully be available in the future. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Good location, lodge reception lovely"

4
User 12/01/2020

Room was large all good ..coffee machine microwave fridge etc etc There is a pool on site indoor ..and a business centre. The breakfast is good and dinner is a choice of buffet or ala carts. The food is good only reason I downgraded it by a star...is the tip...the staff expect a min of 18%..for just showing you to a table and handing you a knife and fork for the buffet. Food is fairly expensive

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for the service during your stay. We will send your comments to the restaurant manager. This is not the impression we want to leave with our customers. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Good and bad service"

4
talendis, Las Vegas, Nevada 10/01/2020

Check-in was with a woman who clearly had a bad attitude about something. Extremely rude. Maintenance staff came to the room to fix a light in the bathroom. They were fast and very pleasant. Restaurant staff were also pleasant and provided good service. The property is very nice. Rooms are average.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience with our front desk staff. We will address this with them as soon as possible. This is not the impression we want to leave with our guests. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Best location"

5
User 05/01/2020

This complex was at the entrance to Bryce Canyon. It has everything you need onsite. I used the laundry which had clean and good quality machines. The store had great selection for gifts and groceries. The restaurant had good food and friendly staff.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review Mackenzie. I am happy to hear that you enjoyed your stay with us. We just want each of our guests to enjoy their Bryce Canyon vacation. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great winter getaway"

5
keithrN8779PG, Las Vegas, Nevada 02/01/2020

Came for 3 nights for new years. Had a blast. Hotel is at the center of it all. This is where everything in town is located. Restaurants, grocery, etc. We did it all. Skating, skiing and sleigh ride. The entire staff went above and beyond to make our stay a wonderful experience. Just a bit of advice, stock up on food and drinks for the room well b4 you get to town. The grocery store is crazy expensive. $8 for a box of cereal, $8 for a small 12 pack of water, $7 for some drink packets. Not a complaint.... Thats capitalism and it's awesome. But if you eat and drink like we do, stock up. We definitely are coming back and staying here again.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your awesome review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Come visit us again soon. Thank you fro choosing Best Western Plus Ruby's Inn.

"It was a fun winter getaway"

4
Passport23244924363, Salt Lake City, Utah 31/12/2019

The winter activity center was convenient and well stocked. The staff working there was knowledgeable about the park and the trails. It was snowing almost the whole time we were there and we didn't have any trouble getting around, or finding things to do. It was great!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Our Winter Center is an exceptional benefit to our property. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Please read this before you plan your visit"

1
User 30/12/2019

We had planned to stay for 3 nights and arrived on 12/28/2019. That's when the problems started, right then: 1. The hotel premises was not clean - slush everywhere and snow was not plowed well. 2. No attendant outside the building, so nobody told us that we were going to get the hotel room outside of the main building - thus, we had to take our luggage out of the car, into the reception area, and then back in the car, in the blistering cold with a 3.5 year old kid. 3. At the time of check-in, we were asked what service did we want to use - bath towels, soaps/bed etc. which is absolutely ridiculous. Why would someone not like to use any service, if we are paying for it. Anyway, we ended up selecting bare minimum being cognizant to the staff availability. 4. No marking in the premises about where the allotted hotel room was - it was dark and lights outside the rooms were poorly lit, so we had to step out of the car, at many building, before we could figure out where our room was. 5. In the room - toilet flush pressure was terrible, and one of the sinks in vanity was blocked. Microwave was super poor quality and the glass plate didn't even rotate when we tried using it to heat up home brought wraps. 6. Air conditioner was definitely from 1900s as it was noisy and not effective to our temperature needs - either too hot or too cold. Light and exhaust in toilet/bath were inter-connected, so we couldn't use the toilet in peace either. 7. There was absolutely no water or coffee anywhere in the reception area. Hotel rooms and reception area, along with breakfast area and indoor pool were not connected. Which means for every small thing, we had to go out in the blistering cold. 8. We have been using Best Western for over 6 years, and haven't ever seen a 'queue' at the breakfast area, where we were asked to present the coupon and declare how many of us were actually dining - worst experience. The lady also passed on some remarks (bad) at us when we were asked to sit down and we got up to get our food, on our own. 9. The lady at the reception was super cold when we enquired about the water and beverages. She pointed out some vending machines and read out some random room numbers for reference and had no interest in helping, sounded like. Their vending machines were out there in the cold and snow, with most of the things sold out and not refilled. 10. Overall experience was so bad that we checked-out right after our first night stay. NOT RECOMMENDED AT ALL.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will use your comments to improve our guests experience. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Stay away!"

1
User 30/12/2019

Worst night on my recent trip! Off the main house a five minute walk to the spa in the open (we had minus 15 degrees Celsius - should we take the walk in bathing trousers and Bikini?) No changing room at the Spa, the clerk recommended the use of the toilet! Horrible loud heating - no sleep possible. No bacon for Breakfast in the US?

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We have bathrooms and changing rooms are attached to the swimming pool. I apologize that this was not explained during your stay. We will use your comments to improve. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Stay for the proximity to Bryce Canyon park"

1
Mandy Z, Arlington, Virginia 30/12/2019

The only reason to stay here is its proximity to Bryce Canyon Nat'l Park. Apart from that, this place is a zoo. And I stayed in the winter—I can't imagine what summer is like. Incredibly loud and chaotic. Not at all what you want after fighting crowds all day at the park. Food was so-so. I drove down the road 10 mins to Bryce Canyon Pines restaurant, and it was spectacular. Food was amazing, service exceptional, and it appears they have a lodge. Maybe check that out instead?

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review Mandy. I apologize for your experience at our hotel. We do our best to accommodate the large number of visitors coming to see Bryce Canyon. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Excellent location"

4
photolady2018, Pagosa Springs 22/12/2019

Excellent location, pricy restaurant even the little grocery was expensive. In winter they put you in the farthest building an at -17 you don't really want to walk to the main building! Rooms are old but clean. Microwave and refrigerator are nice as we did not eat at the restaurant.

"OK stay"

3
Chuckster4, Old Chatham, New York 11/12/2019

We had booked three nights but stayed only one night as we had seen Bryce NP and nothing else to do in Bryce Canyon City. Luckily, we were allowed to cancel the other nights and move on. The heater was off the wall in the first room so we were given another room. The area around the lodges was VERY slippery and not sanded. Good gift shop and restaurant.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will address these issues with our staff. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Nice hotel, scary to get to in once it's dark in winter"

4
hayley1009, Brisbane, Australia 10/12/2019

Room type (booked for 2A+1C): standard room, 2 queen beds Upgrades: none, but also didn't try to request one Location: great location with easy access to Bryce Canyon NP, however we drove from Zion in a snow storm and it was possibly the scariest drive we have ever done. With heavy snow, low visibility, dirt roads due to the road closures and slippery icy roads following snow ploughs. What should have taken 45 mins took us over 6hrs. If we hadn't pre-booked, we likely wouldn't have stayed. Service: average Parking: easy enough out back (not undercover) and we were lucky to park so the sun warmed our car up a bit and got some of the snow off. Noise: none Views: of the nearby hotel Room: good, comfortable. Beds: Great, they were nice big queen size beds! Pillows: good Bathroom: a little quirky, the entry of the bathroom with the sinks is carpet (which is odd for a snowy location) and then the main area with toilet and shower is tiles. Our tiles were loose and moving around under our feet. Room amenities: room had a fridge and nice toiletries.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you have a comfortable stay with us. Snowy roads can be treacherous to get here, but once the snow stops falling, it sure is beautiful. We will have our maintenance staff look into fixing these issues. Thank you fro choosing Best Western Plus Ruby's Inn.

"Great location for Bryce Canyon"

4
User 08/12/2019

We chose this hotel for its close proximity to the National Park. The rooms are sited in various blocks away from the main building and are fairly basic but adequate. Breakfast was excellent with lots of choice.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Interesting history - cozy accommodations"

4
Cris_Mac02052014, Abbotsford, Canada 27/11/2019

My husband and 2 teenagers stayed here a couple of nights in November. We didn't know anything about this place but soon realized who Ruby was and the long history of this place, which made our stay even better. It was well located to Bryce Canyon, which was why I booked online it in the first place. This hotel is very spread out and has loads of rooms. Also, a nice added bonus was the breakfast buffet and the dinner buffet right there. Because it's off-season, the restaurants are limited in this area, so I was worried we wouldn't get a good meal. But I didn't need to worry at all. Our room was spacious and clean and parking wasn't a problem either. I would recommend anyone to stay here.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. We are very fortunate to have the location we do. Tell your friends and family about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Visit to Bryce Canyon after a beautiful snow"

5
pryalls, Lexington, North Carolina 27/11/2019

Hotel was well appointed. The on site restaurant had good food selections. The buffet breakfast was included and the service we received from a particular waiter was excellent. It is nice to know that the wait staff is properly trained and understands their attention to the needs of the patrons is key to the patrons having a pleasant experience. The gift shop was in good taste.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am delighted to hear that you enjoyed your stay at our hotel. Tell your friends and family about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Best Best Western"

5
travelingrm, New Jersey 25/11/2019

We travel a lot. This was one of the best places I've been this year and I've been to San Diego, Poland, Peru, Bologna, Venice, Toronto, NYC. What's so good? Great location to Bryce Canyon National Park; wonderfully organized check in and check out; fabulous cowboy buffet...included free parking, free breakfast and WiFi. Every employee is well trained!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your excellent review. We will share your nice comments with our staff. We are very fortunate to have the location we do. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Great location"

4
rewao, Costa Mesa, California 22/11/2019

Location is perfect to going to the park. Service was very nice . Good breakfast included . It makes easier for people on the boget. Service was very nice . When we were there. It got first snow of the season . They come early to clear the driveway . It's very good.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Winters can be difficult, but we have the best crews to clear the snow for our guests. Come visit us again. Thank you for choosing Best Western Plus Ruby's Inn.

"Take a Hike"

5
Joe S, Wichita, Kansas 21/11/2019

There are several "out buildings" at this location. Ours was "Lakeview" but the lake really looked more like a large pond. The room was nice but we had quite a walk to get back up to the lobby "Ruby's Inn" for dining. At the lodge, there was a large store with groceries, clothing and a lot of knick knacks. In the lobby there was a huge fireplace with a fire burning wooden logs. Nice and warm. Down a hallway by the lobby were rooms for meetings and in back of the lobby was a large dining area. Fantastic place for hikers to meet and do their hiking.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"The best place to stay at Bryce Canyon"

5
NYNYBill, New York City 20/11/2019

Easy transportation to the park. An exellent choice of dining. Atmosphere. A good gift shop. Friendly, helpful staff. Pet friendly, too. I cannot imagine staying anywhere else when visiting Bryce Canyon.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am delighted to hear that you enjoyed your stay with us. Tell your friends and family about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Good option for visiting Bryce Canyon NP"

4
Schmusekatze, Neuhausen 19/11/2019

Great location, yummy breakfast buffet and good options around for dinner, day activities and/or souvenir shopping. Ideal place to stay for visiting Bryce Canyon NP. Helpful staff at the activities desk, multilingual staff on hand.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed our stay with us. I will share your compliments with our staff members. They will be thrilled to hear that their hard work is paying off. Please tell your friends about us. Come see us again soon. Thank you for choosing Best Western Plus Ruby's Inn.

"Great value. Meh expereience"

3
adventuretravelernc, Raleigh, North Carolina 19/11/2019

Hotel complex is just outside the entrance to Bryce Canyon, and the location cannot be beat. The hotel offers extremely reasonable room rates, and accepts pets for a reasonable fee. So, can't complain there. Plenty of free parking which is a plus. Our first non-smoking room was intolerable, as the room was full of residual smoke smell. The hotel was near capacity, and the front desk was unsure if they could move us. We were prepared to sleep in the car, but the front desk supervisor worked a miracle and found us another room. Once we got settled into the other room, our stay was fine. The rooms are basic motel rooms. Breakfast is very very chaotic, and even though it was a buffet, it took forever to even have a server acknowledge us and serve us drinks. Service was frankly poor, but the breakfast buffet was included in the price of the room, so again, can't complain there. Be aware of the cutoff times. Honestly, for the price point and the location, the hotel probably deserves a much higher rating. Just be sure to have proper expectations!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize that we did not exceed your expectations during your stay. I have listed your complaints and we will address them with our team as soon as possible. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"BW Rubys inn"

5
David H, Paris, Canada 14/11/2019

Located at the entrance to the Bryce National Canyon. Very close to the visitor center. Rooms are clean. The hotel itself is massive. Staff are friendly. The on location restaurant is fantastic. Buffet at both breakfast and dinner. I would highly recommend staying here if you're coming to Bryce Canyon.

"Great vacation stay at Ruby's Best Western Plus in Bryce Canyon City, UT"

5
James C, Atlanta, Georgia 13/11/2019

We had a wonderful stay while hiking and sightseeing in Bryce Canyon National Park. The front desk staff were very helpful in getting us registered and in answering all our questions. The restaurant wait staff were very attentive to our needs at both breakfast and dinner. The checkout clerks at the attached Ruby's General Store were also helpful and friendly.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Perfect location!!"

4
User 12/11/2019

We couldn't have found a better spot for a better price!! The hotel is almost in the park itself, it took just minutes to get there. The rooms were clean if slightly outdated. The restaurant has something for everyone. Well priced for children!!!!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Very good resort hotel"

5
Christophe B, Montreal, Canada 12/11/2019

Ruby's Inn features several lodges (=buildings) on a sprawling estate. The rooms, although not luxurious have everything you may need and are very clean. Access to the second floor is via stairs, so ask for a ground level room, if necessary. The pool is large and clean, with a small hot tub, both very nice and next to a well appointed gym.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Lake View room"

4
lenniemejia, Richmond, Virginia 11/11/2019

I booked a lake view room for additional $10 and I thought, why not? Well, first of all, the hotel lobby was cozy and decorated perfectly with a grand fireplace. There are abundant information around for activities to book. The restaurant was also inside and a big gift shop (behind gift shop is a camping store). The check in process was easy even though there was a line. However, when we got to our room, I was expecting a view of the lake. I am not sure if that was a lake or a pond. Our room was on the first floor so I can't even enjoy the view as the parking was in front of our door. Their breakfast was great though. There was plenty of selection.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your view during your stay. Our guests enjoy Lake View because of the seclusion from the busyness. Your comments have been noted. Tell your friends about us. Thank you for choosing Ruby's Inn.

"Great option"

4
Kay B, Calgary 08/11/2019

If you're looking for a great location for seeing Bryce Canyon, comfortable beds and terrific breakfast option, this is your place. Very convenient location, the shuttle bus to the park is just outside and the breakfast buffet is outstanding. I would return with pleasure.

"Busy place but very close to Bryce Canyon National Park"

3
HeidiGrebeinTC, Traverse City, MI, United States 07/11/2019

Our family of 3 (mom, dad, tween son) spent one night here and it was noisy and difficult to park in front of our motel room, but we felt safe and slept well. We had to get help getting into our room as the key didn't work well. This facility is huge...many buildings and motel rooms, places to eat, general store, and laundry facilities. We did laundry and lost money in one washer but got it back after reporting it - thanks to the young man who was called in and brought our quarters back! The store is clean and fully stocked with touristy items and staffed with friendly people. Lots of tour buses and they continue to run so it's loud and stinky around them. The breakfast included in the price was standard fair and adequate. Really good wait staff there! Good location for visiting Bryce Canyon National Park. Probably would not stay here again though unless nothing else available or affordable.

"Captive audience"

3
trishcunningham, Old Saybrook, Connecticut 07/11/2019

Few lodging options make this place a booming business. Due to lots of package tour busses, you will wait in long lines for breakfast and dinner. Food is below average, so kind of a double blow. Quite pricey due to proximity to the park.

"Best Location"

4
LinLan8, Washington DC, District of Columbia 05/11/2019

If you're not inclined to get a room inside the park at the lodge, this is the hotel for you. It is just outside the park and has all the facilities. The main lobby where breakfast is served (free) there is an ultra-high ceiling with a stone fireplace - very impressive. The rooms, and facilities, are pretty much standard, but clean. Service was friendly, and you can check out by leaving your door cards in the room - no formal ccheck-out process. For dinner you have to go across the street to Ruby's, down the street for Subway, or in Tropic (6mi) for excellent pizza/ffresh salad at the Pizza Place.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I think you meant to leave a review at the Best Western Plus Bryce Canyon Grand Hotel. I am happy to hear that you enjoyed your stay in Bryce Canyon City.

"Good location"

5
User 03/11/2019

The property is located about a mile from the park. It has restaurant, grocery store and laundry services on property. The room decor is updated and has a nice size refrigerator and microwave. The free breakfast has the normal selections to choose from hot food , cereal, muffins etc.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Our location is hard to beat, and we are very fortunate to have the location we do. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Huge Place Close to Bryce!!!!!"

4
LivinglifeinPA, Allentown, PA 01/11/2019

Yes, this Best Western is large (they even have shuttles to take you to/from your room to the dining room!), but we were happy with it. We didn't encounter any of the staff issues as described by other TA reviewers, other than the sales staff behind the jewelry counter in their General Store. Our room was clean and both check-in & check-out were problem-free. There are several dining options on-site, which was quite nice after being "on the road" for most of the time. We enjoyed both their dinner and breakfast buffets. If you can't find something to eat here, then you are definitely a picky eater. We most certainly enjoyed their General Store......something for everyone. Yes, prices might be a bit high, but this is an area prime for tourists.......so nothing surprising about them.

"Mass Tourism"

2
johno2000, London, United Kingdom 31/10/2019

If you like mass tourism then this is the place for you. There are 368 rooms. You can queue for breakfast and evening meal even in October. The reception staff were just ok I cam understand this with the numbers they deal with must be tedious. The grocery store prices were in our view outrageous. The breakfast was good and the rooms were fine, upstairs recommended. There are no plates/cutlery in the rooms so if bringing your food then bring cutlery too. There is no bar so nothing to do in the evening out of season apart from queue. Location really very good for Bryce Canyon. No recycling on site which is really tragic given the amount of waste and throughput of people. However recycling not seen anywhere in Utah. Be prepared for a $1 per night donation to appear on your bill, personal preference if you want to pay this on top of the $35 park entrance fee you would pay for Bryce Canyon. On balance given the one day we had in Bryce Canyon we regret staying at this hotel and with hindsight should have stayed in one of the small towns 15 to 20 miles down the road and driven the extra to Bryce.

"Bryce Canyon"

2
Terry O, Las Vegas, Nevada 31/10/2019

The room was clean. Check in was a little slow but not bad. Our problem was the bathroom. The shower stunk. The floor of the shower floor squeaked very badly as if it was going to go thru the floor. We had no hot water. It was either scalding or freezing. It's bad when you have to think about when you want to get up and shower. We could hear the floor of the shower in the room next door. This was enough to make us not want to go back to this hotel .

"Rubys could be so much better"

3
cmigsvacation, Boston, Massachusetts 31/10/2019

Stayed at Ruby's for two nights in October. It was ok. Check in was slow, help seemed to be more interested in talking to one another than checking in people waiting in line...was kind of annoying. Rooms are a bit beat up, dated, but clean. Excellent showers. Breakfast buffet was basic food service stuff...I dont think anything is made there fresh...mostly re-heated. Not a lot to do at night. Bryce is great, but Ruby's is just tolerable...attentive staff would go a long way.

"Adequate room but weird experience"

2
joy_indy, Indianapolis 29/10/2019

Visited here during the off season so it was pretty empty. The room was fine, nothing special and housekeeping had left cleaners which if I'd had my kids there, that would've been annoying but it was just my husband and I. The weird part is that the hotel (and entire area) was pretty empty the night we stayed so when we checked in during the afternoon, we'd hoped to be in the main building but they had us in a different building which wasn't a big deal except they put us in a ground floor room right under someone who was clearly having a long term stay (they had clothes hanging all over their door/railing to dry in FEBRUARY). There appeared to be no other people staying in this building when we checked in although a few cars showed up in the evening. But the worst part was whoever was right above us had their TV up super loud all night and I think they may have been dancing or exercising after midnight and it was so loud and really annoying since we knew the entire building had been basically empty (and there were a ton of rooms) when we arrived. Not sure why they put us right under this person as we saw no one else staying on the 2nd floor.

"Great hotel at the entrance to Bryce Canyon."

4
fugisans, Adelaide, Australia 24/10/2019

This hotel has a western vibe to it but it's not tacky and nicely done. The hotel rooms are a little dated and the shower is a bit touchy but overall clean and comfortable for the price. We ate at the restaurant and had the buffet it was decently priced and the food was really nice. They free breakfast was really good!

"Large, Comfortable Room with Extras!"

4
luvcruzin2, Kailua, Hawaii 22/10/2019

Our room was located in the Ponderosa Building on the bottom floor making it easy to carry our suitcases into the room. There is a second story at the Best Western Plus Ruby's Inn with several different buildings. The room itself was very large with 2 queen beds and lots of storage space. The whole area seemed to portray a Western Theme. There was a desk & chair, refrigerator, microwave, and everything was nice and clean. Our room had a separate toilet, shower/tub and sink area as well as a very large counter with a sink separate from the toilet area. There was a TV, and coffee maker as well as a hairdryer. All was very well laid out and the beds were comfortable. It appears Best Western Plus Ruby's Inn is used by major tour groups as there were large buses parked outside. It also has a huge shopping area for picking up frozen and fresh foods, nick-knacks, clothing, items you may need to do repair work, etc. We were given breakfast vouchers to use each morning. The buffet had a huge variety of food for different nationalities with several stations in the buffet area. It was a wonderful find and a great stay.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Thank you for providing a thorough review of our property. We try to provide everything someone would need for a comfortable stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Poor customer service, no ownership of facilities issues"

1
User 22/10/2019

Toilet in room overflowed twice. Was resolved after their second attempt. Restrooms closest to the restaurant (which is a part of the hotel) nearest the lobby are not checked frequently enough to ensure soap, toilet paper etc are stocked sufficiently. Two consecutive days they ran out of supplies. What's worse is the staffs attitude when these issues were reported. Instead of apologizing, taking the feedback and escalating internally to ensure the overall issue would be resolved the restaurant staff denied any responsibility for the restrooms. Reporting the front desk did little either. We're now calling this chain “The Worst Eastern” This was in Bryce, ID. I've stayed in an inexpensive roadside motel a few miles further from Bryce Canyon and had a pleasant experience. I picked the Best Western because I was taking my elderly parents on vacation and wanted to ensure a comfortable experience for them. I regret not booking the roadside motel instead. I still don't understand what I paid for... where's the value?

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for you review of our hotel. I apologize for your experience. We will use your comments to improve. I have already sent your comments to our housekeeping manager. We will address these issues together as a team. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Shuttle Bus to National Park"

3
Susan M, Austin, Texas 22/10/2019

The best thing about Ruby's is location: it is very close to Bryce National Park, with a shuttle bus stop right outside the hotel. No reason to use your car. The property is very large, and I don't recommend the dinners on site. There is a store with sandwiches and snacks on site. The rooms are comfortable and the buffet breakfast offers a good selection of hot dishes. Staff are amazingly cordial, given the workload of so many people.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review Susan. I apologize that we did not exceed your expectations. We will use your comments to improve. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"For a night at Bryce Canyon, the Ruby's Inn is suitable."

4
Frau S, Lubeck, Germany 22/10/2019

The Best Western Plus Ruby's Inn was very crowded. A little shock for us after a few days in the beautiful lonliness. The check in was very late because the room was not ready. So it went differently than planned. After a long journey we go directly into Bryce Canyon. The room is equipped with everything needed. Strange is the coffee machine in the bathroom. The breakfast is far from healthy but more than enough. For a night at Bryce Canyon, the Ruby's Inn is suitable.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you had a comfortable stay with us. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Visit to Bryce National Park"

3
AmandaHerBur, Lake Forest, California 18/10/2019

I work in travel and have stayed at ALL kinds of accommodations, so I am going to be as fair as possible. This is not an amazing place, but it is also not terrible either. There are very few options close to Bryce and so, even though this is a more budget type accomodation, they can basically charge you what they want; they will be at high occupancy either way. I had no real issues with this place. Yes, it is an old location, but I feel like they have maintained it as best as possible. We stayed in the main Lodge and our room was clean. The fridge and microwave were a nice plus and our room came with a free buffet breakfast, which was nice since again, there are very few options around. I have read other reviews about noise and I do agree that it is not the quietest, but still very normal with the room layout and the age of the building. I've stayed at more high end placed with the same noise problem due to the room layout. We did have an issue that our door lock stopped working. A staff member responded quickly and the whole unit was replaced by the time we got back to our room after our morning hike. The rest of the staff was nice and hard working as well. I would be fine with staying here again.

"Great value with all of the amenities"

5
angeladileva2019, Melbourne, Australia 17/10/2019

This hotel was in the best location with all of the amenities required including a store to purchase food items (at a very reasonable price) and gifts shop. Room was very clean, spacious and hot showers. Staff were friendly and the restaurant was good quality. We even took up the unplanned photo shoot experience, dressing up in the old Wild West era.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. The Old West Photos are so much fun. I am glad to hear that you participated. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Very Convenient Place to Stay Close to Bryce Canyon National Park"

4
grannymaryp, Franklin, Wisconsin 16/10/2019

This hotel is closest to Bryce Canyon. We checked in early and the room was great- clean with comfortable beds. Great shopping for all including a grocery store. A shuttle to Bryce Canyon stops in front and a pay station for park admissions is there too. A huge tasty breakfast buffet is included with the room.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your awesome review. I am happy to hear that you enjoyed your stay with us. Tell your friends and family about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Comfortable and spacious"

4
GerardP888, Shrivenham, United Kingdom 15/10/2019

Stands in a quiet position, the cabin style rooms were pretty clean, comfortable and spacious. The rooms open directly onto the car-park, consequently there was some noise. Close enough to the canyon to walk over and watch the sunset, the changing colours as the sun went down were spectacular.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that we could serve you during your Bryce Canyon vacation. Bryce Canyon during sunset and sunrise is a dream everyone needs to see. We are very fortunate to have the location we do. Thank you for choosing Best Western Plus Ruby's Inn.

"Should not be considered a Best Western "plus""

1
User 14/10/2019

The hotel rooms were dated and in need of a serious renovation. The staff at the front desk was not friendly nor accommodating. We stayed at many Best Western Plus hotels on our National Parks trip and this was by far the worst one. Not worth the extra price!

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. We will use your comments to improve. We will address our staff. This is not the impression we want to leave with our guests. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Just Plain Good"

4
Belle_etrangere, Houston, Texas 11/10/2019

Ruby's Inn is a huge complex with many buildings. Be warned that there are no elevators, so one needs to haul one's luggage upstairs if one is assigned a room on the second floor. The rooms are spacious, quite clean. There is a refrigerator. Internet connection is not very reliable. The breakfast buffet was good.

"Warm winter cozy"

5
User 10/10/2019

In 7 days of traveling the southwest, Best Western Ruby Inn was so warm, inviting, comfy and cozy. Decor was on point! I couldn't find anything wrong with it. I wish we could have stayed longer...and I wanted to purchase the throw blanket on the bed, it felt soft and snuggly. Great job Best Western!!!

"Better than expected"

4
User 10/10/2019

Room was well appointed and clean. Bed was very very comfortable. I was Pleasantly surprised. This place is busy. Check in reminds me of disney and the overall busy-ness reminded me of yellowstone. But the rooms were excellent and the bed was great.

"Fine if You Can Fight Through Throngs of Tourist Bus Crowds"

4
7SXM, Kentucky 09/10/2019

The location is great (would love to meet Ruby - talk about "owning the corner"!), the lobby is gorgeous. The gift shop is huge. There is a quick grab and go mini-bar in the lobby. Most rooms are in separate room blocks scattered around a massive parking lot (which could use better signage for directions). The parking lot is not well lit. The rooms (external doors) are large. The bedding is below average (plump or extra pillows aren't that expensive). Everything was clean. The restaurant is huge, but it has to be. It was almost unusable for us due to the hundreds of tour bus customers. You cannot get through the lobby when the buses disgorge or their travelers line up en masse to eat. We're talking hundreds. We had dinner in the main restaurant, and two of three meals were not good. We had the salad bar and while there were several salad components, there wasn't much unique there and you had to fight through two different lines to find the different toppings. We had ribs off the menu, and they were outstanding. We also had a pork chop off the menu, and it was inedible. You could not chew or cut it. We had to chase down the server (ended up getting another one for some needs like water refills, another drink) and when we explained the problem with the pork chop, he said, "Sorry." No replacement, no credit, no management came back to inquire. This was not his fault - his management failed to teach him how to provide great customer service. We wanted to use the breakfast credit but could not get in the door for breakfast due to the bus crowds. A hotel rep in the lobby sent us to the diner across the lot, and it was not officially open (15 minutes after the sign said they were open). Finally the employees (who were standing around inside) saw us and opened the door, but there was no coffee. Bummer. All that said, we would stay again. We want clean, close to the park and reasonably priced. The prices here are higher than they should be for the hotel but are appropriate for the supply/demand for rooms at this location.

"Standard US Hotel"

3
Thomas-Apfel, Petersaurach, Germany 09/10/2019

Typical run-off-the-mill standard US hotel geared toward managing large crowds of people. The floor in the room and the corridors is dated and in dire need of replacement. Otherwise everything's fine. The location is just a few driving minutes from the entrance of Bryce National Park. The breakfast offers a surprisingly great choice and is quite tasty.

"Stay Away, this place is a dump !!"

1
bobsA4329RG, Ewing, New Jersey 04/10/2019

This business is not worthy of the Beat Western name. Our room had fecal stains on the sheets. When I called to get the sheets changed they sent the Maintance man who admitted this was not his job he proceeded to put our pillows on the floor to change the sheets. I asked for some new sheets and pillow cases to change the bed ourselves. The new sheets were torn. I asked if we could have a different room , the staff was rude and unhelpful. My wife went to take a shower only to find the tub with hair covering it and a clogged drain. The owners knows a stay here is a one and done deal so does not care. The other Best Western across the street is the same owner, I have no knowledge if the management is any better there ? My recommendation would be to not use Best Western at Bryce and find another place . On a positive note the salad bar at the restaurant was edible.

"Way overpriced!!"

2
np3063, Branson, Missouri 02/10/2019

Way overpriced for what you get! Hotel is very old. TV didn't work well. The food wasn't all that great. Canneed peaches instead of fresh cut. I woke up at night to an odor, like a freshener was being piped into the room??? WAY overpriced!!!

"A very large and busy hotel"

4
CheviotView, Kelso 02/10/2019

It was very difficult to get an idea about what this place was like from the website. It is a massive complex with several large blocks of “motel” type double storey units. Rooms dingy but functional. From most of these it is a few minutes walk outside to the dining room for breakfast. The main area around reception has a large gift shop, food shop, pool etc. Considering the vast numbers of people staying there breakfast was extremely well organised and pretty good quality. Some staff had very strong accents and were difficult to understand. Whether you like this place is down to personal taste. It was clean and run like a well oiled machine. The hustle and bustle wasn't for us being so close to the peaceful and awe inspiring Bryce Canyon

"Bryce Canyon NP"

5
cullisonbob, Seattle, Washington 02/10/2019

Ideal location for visiting the park. Excellent facility, friendly helpful staff, very clean, good food and well stocked retail grocery store! You may also enjoy the cowboy theme with photos and memorabilia throughout the facility.

"Very convenient"

4
C M, Houston, Texas 01/10/2019

The hotel is very near the canyon. And, there is a shuttle that runs to the canyon from the hotel. Very convenient for a hike, then rest in the room. The room was nice. The breakfast was nice as well.Our room had a problem with the shower, but overall, very convenient and a pleasant stay.

"Large complex but well kept and efficiently run."

4
E Paul R, Anglesey, United Kingdom 27/09/2019

Large comfortable rooms well equipped. Second floor rooms serviced by a lift. Plenty of parking spaces. Lakeside views not wonderful but much better than acres of Tarmac, trucks and numerous tourist coaches.

"To noisy to sleep"

2
User 26/09/2019

Fantastic location. Lakeview not special (messy). The upper flow makes so much noise that it is almost impossible to get some good sleep. Breakfast noting special and bread section I way too small area. Buffet does not speak to me and bit expensive for a buffet.

"slept well"

5
ting12261974, Las Vegas, Nevada 26/09/2019

We had a restful night at this place last september 23,2019. though they gave us a two separate queen bed but that was ok. room was clean with amenities like toiletries,use of their microwave and fridge. They don't have free bottled drinking water (which is a must for me) and shower caps. downside of the room we had was that rooms were not sound proof. you can hear footsteps from the upper floor just above the room we stayed. free breakfast buffet was ok. dinner buffet price was ok too.

"“Last Hotel” before Bryce Canyon park entrance."

4
DrC658, Sacramento, California 25/09/2019

Overall, our party did not have any general problems with this very iconic but older establishment. The second floor level was extremely squeaky and we felt guilty walking around anywhere with respect to all the noise the lower level must of been experiencing. Also, at least in our building, there was no elevators therefore all luggage and anything carried had to be negotiated through the stairways and hallways. We are in our mid 60's and it wasn't a deal breaker but any older tenants would have a harder time.

"Comfortable and variety"

4
Glenn L, Greater Sydney, Australia 21/09/2019

Best Western Rubys Inn is the ast leg of my tour. I am able to provide a comparison. Room is clean and spacious. The balcony entrance is convenient. The attached gift store, fitness centre (quite well-equipped), indoor swimming pool, restaurant and a variety of activities make it a worthwhile experience. Unfortunately I don't have the time for the quad bikes and horses but definitely family friendly and convenient to Bryce Canyon's spectacular walks and observation points.

"US Flag hung wrong"

3
Donan B, Ballycastle, United Kingdom 20/09/2019

Not all that up-to-date on US flag etiquette, but told the flag displayed by the hotel in the dining room reversed. Noise seemed continuous outside first floor room. In room refrigerator hum disturbing all night long.

"BW in Bryce City"

2
Jaya V, Milwaukee, Wisconsin 20/09/2019

There are few options for hotels in this area. The BW Ruby's is an old property and needs a number of updates. Our room door key never worked - either the lock is a problem or the front desk staff do not know how to program the keys. There was a problem with the faucet. Hot water flows for 2 sec then its cold- if you jiggle the control, you get hot water again for 2 sec then jiggle it again....I find it hard to believe that nobody has reported this for the room we stayed in for 1 night. The property just did not bother to fix it. It would also help if the front desk staff were a bit friendlier and welcoming.

"Pleasantly surprised "

4
ptnp02, Danville, IL 19/09/2019

Our experience with national park hotels are that they are overpriced, usually noisy, and not all that nice, but this BW was just the opposite. We were in the Lakeview building on bottom floor, would have preferred second floor but couldn't get that. Clean room, comfy bed, good internet, and the Bfast included was a very nice buffet in their restaurant. Only a few minutes drive into park. We did hear the people above us early morning but had an otherwise quiet night. It is not cheap, but the lodge in the park is probably as much if not more. Dining choices in that area are very limited though. We ate at the diner, and it was not very good.

"Plus?"

3
Gerald V, Jasper, Indiana 19/09/2019

We stayed here Sept 5th. The noise from people walking on the second floor was annoying. We missed the breakfast because because the coupon was only good until 9:30 AM. We didn't feel like we got what we paid for.

"Relive the Wild West"

4
User 19/09/2019

We stayed at Plus Ruby's Inn for 2 nights. This is a great locastion and it's just a mile drive to the Bryce Canyon visitor center. The hotel is large and there are different hotel-room buildings surrounding the hotel. There are a lot of activities and you can rent almost anything from; horses, ATV's, mountain bikes etc. We had dinner in the Cowboy's Buffet & Steak Room. The food was good and the service from Constantin was outstanding. The hotelroom was clean and the beds were comfortable. There is a double sink in the back of the room which is seperated from the bathroom. The hotel and the area around are nicely decorated in Wild West style.

"Disgusting"

1
User 13/09/2019

"Ruby's" monopolizes the area. The stores, shops are well stocked and orderly. However, the rooms are in serious need of updating!! Our room had dirt, hair and repairman's lamp parts on the bed. Maintenance girls, (no housekeeping?)came to change the sheets and spray the room, which reaked like dirty feet. Seriously. Plumbing was extremely slow. One of the maintenance girls had her walk talky on and a message of plumbing issues in another room came over loud and clear. Also, huge communication issue at the desk and unfriendly management with no apologies. With as much $$ that pours in to this establishment, for goodness sake, UPDATE your guest rooms! Never again.

"Great Hotel Stay with Many options!!!"

5
Trevor H, Ogden, Utah 11/09/2019

This was a really nice hotel that had a TON of great amenities. They had a very fun shop with tons of great things. As well, they had a really good restaurant that had a good breakfast as well as Lunch and Dinner. We really enjoyed our stay and the comfortable room that we stayed in. As well, Ebenezers Grill was amazing and had great entertainment.

"Staff not friendly or helpful. Except for the tour information woman who was extreamly helpful and pleasant"

3
sgervais2018, Gorham, Maine 10/09/2019

Room was marginal for the price- cracked tiles in bathroom, one of the stafff members at checkin was basically rude and not helpful at all. Breakfast buffet was good but again staff not friendly or informative

"Rustic Historical Hotel"

4
richardwalker2019, Calgary, Canada 08/09/2019

This hotel is located just outside Bryce Canyon National Park. Ruby's offers most amenities including a general store and 3 restaurants. Across the street they have Old Town that has souvenirs, a rock shop and an ice cream shop. They have thought of everything

"Great potential, just needs a "tune Up""

3
User 08/09/2019

The room was okay, convenient to the elevator and good view of the lake. But, the wall thru a/c was very loud. Maintenance replaced it with another one that was less noisy, but still loud. Refrigerator didn't cool, and the bathroom fan was loud.

"Lackluster"

3
User 05/09/2019

Nice and close to bryce. Rooms are lackluster. Ac unit couldn't keep up, causing us to wake up several times during the night from being hot. Bathroom door was clearly warped and looked rather old. It was ok.

"Ruby's Inn @Bryce Canyon"

5
User 05/09/2019

Lovely hôtel just at the entrance of the park with impeccable service at a very reasonable rate! The hotel is almost like a small village offering a multitude of shops on the premises. Highly recommended!

"More than a hotel!"

5
BuckyLucky, Indianapolis, Indiana 04/09/2019

This is actually a small village with all kinds of attractions. We stayed after spending a day in Zion NP. Great room, excellent dinner in restaurant, great breakfast buffet. Fun to wander around. Highly recommend.

"Ruby's Inn = fantastic"

5
EJR830, Macon, Georgia 04/09/2019

Highly recommend Ruby's inn! What a cute place with so much to do and learn. The place was very clean and ran efficiently. Adorable! The hotel is conventionally located near Bryce Canyon which made our trip very easy!

"What a Dump"

1
ver0nicagill, Basking Ridge, New Jersey 03/09/2019

Do yourself a favor and avoid the Best Western Plus at all costs. It's a total dump. The only hope I see for this company/hotel is if another brand takes it over and does a total makeover. Just gross.

"Staying near Bryce Canyon"

4
User 30/08/2019

Ideal location for Bryce - good range of facilities and parking on site and largely friendly and helpful staff. The big negative is the chaotic arrangements at breakfast and the variable quality of some of the breakfast food. Comfortable rooms. If they can sort breakfast out, this could be 5*

"Great location but older hotel"

4
matanori, Bellevue, Washington 28/08/2019

Located at the entrance to Bryce canyon it is the closest property outside of the Bryce lodge. If you are traveling with children ask to stay in the main building if you want to be near the pool/gym. There are 4 other buildings that are part of the property as well as a commercial area with small shops

"We would never stay here again"

3
pwwtoy1, Crystal Lake, Illinois 27/08/2019

Stayed here three nights in July 2019. This is the biggest, loudest, most noisy Best Western we have ever stayed at. If I would have known what kind of place this is, I would never have booked us in here. Children running through the the hallways, yelling and carrying on, people talking in the hallways, slamming doors, and just chaotic. The breakfast was good, but so many people in there at once, milling around trying to get food. Go to breakfast early, otherwise you will wait in a long line to be seated. The staff just seemed overwhelmed. Had to ask twice to have the drain in our tub cleared, otherwise standing in two inches of water in the shower, also, no grab bar in the shower. Very slippery tub. I will say that it was quiet at night, and our room was very clean and comfortable. Just too much going on here. If you have kids that like to swim, this would probably be a great place for you. The location was fantastic, five minutes outside the park. Loved this area, but would stay in a quieter place next time.

"Very large motel with large restaurant, but room smells"

2
Lingang, Henderson, Nevada 24/08/2019

It located few miles from entrance and it has desk to provide all kinds activities. So very convenient. It is huge by motel standard, with several hundreds of rooms occupying very large ground, the lobby is very large and beautiful decorated, the restaurant is also very large and service decent dinner and break fast (simple but ok quality). The only thing bothers me is the room smells very motel, that is bad.

"Excellent hotel!"

5
Daphna_MM, Toronto, Canada 21/08/2019

Super clean, friendly, great location just next to the park's entrance and an excellent convenient store and souvenir shop. No freezer in the room but they will keep your ice packs in the hotel's freezer for you. Highly recommended!

"Okay."

3
User 18/08/2019

Close to Bryce Canyon which is a positive. We had a room overlooking the car park, try and ask for one overlooking the lake. A bit of a tourist trap, nothing much around for miles and everything is relatively expensive. Restaurants were all closed by 9pm. The rooms were okay, nothing special. On the other side of the road, we went to the Best Western Grand by accident, which looked much nicer.

"Busy but very functional"

5
Zebanuck, Tel Aviv, Israel 14/08/2019

We were here in August, height of the season, and yes it was busy but it all worked very well. Family suite was great - a big main room with two queen beds and another adjoining room with another queen bed. It's not the most modern but it more than sufficed. The main building has a restaurant which was fine, a large general store which literally sold all you may need and other ways of parting you with your money (attraction desk, western photo shop etc). It's a slick operation - they've been around for decades and seem to have a monopoly at the park entrance. It shows too - prices aren't cheap but it really does the job. Laundromat was great, big campsite and RV Park next door, park shuttle but right outside (and park ticket office by the front entrance). It's got everything. You do feel like you're part of a machine - there's no personal service here, although lobby staff were very helpful on advice as to how to get the most from our stay. It really does the job in Bryce. Would recommend if you're coming to Bryce.

"A bit unpleasant "

2
User 11/08/2019

As soon as I walked in the bathroom the shower was dirty and full of hair and the room was difficult to find. The restaurant closes too soon for tourists who come from all over the world and want to see the sunset at 8.30pm on. The hotel is located really close to the Bayce Canyon and easy to reach.

"Great Location"

3
ufgatornurse89, Wesley Chapel, Florida 11/08/2019

It appears that the Ruby's franchise pretty much owns accommodations at the Bryce Canyon gate so there's not much competition. The complex is massive - lot's of people. Seems like parking is sufficient. We waited in line for about 15-20 min waiting on check-in even with 4 people working guest services. Our room was at the back, quiet, plenty of parking. Room was standard, two comfortable queen beds, clean but dated bathroom and sink area. Small fridge. Environmental controls fine. Huge gift shop, other amenities, place was covered with families and kids. Pleasant enough stay. Nothing special, but I wouldn't have any concerns with returning.

"Vacation"

5
Donna S, Warwick, Rhode Island 11/08/2019

This was one stop on our road trip and was very impressed with the fun atmosphere of this hotel. The room was comfortable and clean. The breakfast buffet was awesome!! It had a shopping and supplies, laundry options and was well worth the price.

"Great location near Bryce Canyon"

4
Barbara S, Pittsburgh, United States 08/08/2019

This hotel is in a great location, has a variety of amenities, and has a park shuttle bus stop right in front. Some of the rooms have been renovated, others are yet to be done. There was good variety and quality of food at the buffet breakfast, and I had a good dinner there. The restaurant staff were friendly and helpful and service was decent considering how crowded the restaurant was. I agree with other reviewers that it is probably over-priced for what you get, but you are paying for the location. Its very convenient to Bryce Canyon NP and nearby Kodachrome State Park. Kodachrome is smaller and MUCH less crowded than Bryce, but very beautiful.

"Clean rooms, busy and large place, excellent breakfast"

4
djwis, Neenah, Wisconsin 07/08/2019

We stopped here one evening as we planned to visit Bryce Canyon Nat Park the next morning. Our room was clean and comfortable. It's a large facility with several buildings. The main building has a restaurant and gift shop, including a large grocery area if you need to purchase snacks. We filled up on breakfast which was included; there was a really good variety of food, and our family was pleased.

"Old, Worn, and Tired"

2
User 06/08/2019

This hotel is in dire need of a renovation. Does not offer a good value for the rate charged. The hotel's main redeeming value is its location and convenience for visiting Bryce Canyon. Hotel as an attached restaurant, gift shop, and grocery store which are nice features. Couldn't not imagine spending more than one night at this hotel; see Bryce Canyon and get the heck out of there.

"Great location for a day at Bryce Canyon."

5
User 06/08/2019

Great location for a day at Bryce Canyon. They have a full service restaurant in the main building - and a burger place across the parking lot. Also a HUGE gift shop and convenience store. Just loved the place! Only criticism was that at $180 per night - didn't quite match the room! But location, location, location!

"Busy place with poor service"

3
User 06/08/2019

This place was extremely busy. The room was average, bath was extremely squeaky amd not just ours becauseI jeard the neighbors too. With it being busy people were loud outside until about 1am. The free breakfast was okay, they had enough options but it was over crowded and the service was extremely poor. It is in a nice convenient location while visiting Bryce Canyon.

"Best location....worst smelling rooms too"

2
ronald2700, Zoetermeer, The Netherlands 02/08/2019

Let me start by saying that the hotel is on a wonderful location when visiting Bryce. Huge set up to keep guests busy. We ordered our dinner off the menu instead of using the buffet...steaks and fish tasted great. Prices average, esp. in a isolated place like this. The whole place has a wonderful Ranch feel to it. Biggest let down were the rooms in the Ponderosa building though: upon opening the door there's an overwhelming smell of wet dogs/used sports socks coming out of all 3 ( !!!) rooms. Went back to reception and was given new rooms in the Elk building, bo questions asked. Again, the same smell although less nauseating this time. Left the doors open for about an hour, emptied all deodorants...and is was a little better - a little. The odor is in the wall to wall carpeting however ( it needs to be ripped out asap). All n all too bad because the lay out of the hotel is great, location too, as is the food. Rooms are rustic but have everything. Management needs to step up here and take action. For now, this hotel will be in our memories for ever as the "Hotel with the worst smell ever".

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience in our hotel rooms. I have send your comments to our housekeeping staff so we can solve this problem. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"I ❤️ it"

5
dexterces, Repton, United Kingdom 31/07/2019

I think this place polarises people. But I absolutely adore it. It's super convenient for Bryce Canyon it is very busy but the woody feel to the place won me over completely. Yes the dining is more canteen and there is a busy gift shop on the side. Don't care I just loved it.

"Not for me or my family...."

2
GT2TODO, York, United Kingdom 31/07/2019

This ‘hotel' was to be the 15th & 16th night of our 17 night holiday, even though I have paid for the second night we shall be moving on. I blame myself for booking this as I took the average review as opposed to really taking to much notice of the 1 star reviews, this is why I have left 2 stars so that similar travellers to us will hopefully take notice.. They make a great deal of the hotel been in the same ownership since 1916... you can tell. The rooms are terrible, old, broken, smelly and the bathrooms ingrained with dirt and stained shower curtain and by far the worst we have stayed in this holiday. You come here for location and THEY prey on that, it's a massive sight commercialised beyond belief, there is not enough staff for the volume of folk and their attitude reflects this even having to clear our own plates despite the staff just been propped against the wall shooting the breeze ... the evening buffet is very average at best and the breakfast I was offered this morning (after queuing out into the lobby for 20 minutes, @8am) similar. Did not go to the Western bar, as the menu really is restrictive for kids. Swimming pool is indoor and OK, seating area pretty good. My advice is to find a decent hotel that cares a little more about the guests rather than piling up the bucks, yes you may have to drive 10 miles to get to the park but believe me that will be some of the best 10 miles you drive on your holiday! Terrible, terrible, terrible,

"Excellent service but overcrowded tourist trap"

2
TheFid, Newton, North Carolina 30/07/2019

The location is very close to Bryce National Park, the rooms were adequate to pretty food for a Best Western. The service at check-in and check out was awesome. The servers in the restaurant were very nice and efficient considering the volume of people. The indoor pool was good for the kids. However, the great service and a decent facility do not make up for the fact that this place is a total tourist trap and a rip off at almost $200 per night for a room with two beds. There was no coffee in the lobby - I ended up buying a horrible cup of coffee in the adjacent general store for $2.00. I guess I should have waited for the included breakfast which was delicious (best biscuits and gravy outside the south) but very, very crowded around the buffet. If I ever return to Bryce I certainly will pick a more low-key less frequented place.

"Too commercial"

1
User 29/07/2019

The campground is too big and too commercialised fire pit is next to neighbours sewer hose! Worst experience in 3 week trip of trip southwest usa. Don't get fooled by website it looks like authentic but it feels liks amusement park authentic

"Rude staff at restaurant and grocery store"

2
User 25/07/2019

Twice my husband was harassed about our service dog. He carries his identification card with him at all times to verify that our Australian Shepherd is a service dog, but we were asked to leave both the grocery store and the restaurant. This is a violation of our basic civil liberties, let alone bad customer service. We have taken the dog to any number of spots and never been harassed about it. It is true that our dog gave a small protective bark when the waitress arrived on the second night of our stay, but to characterize this as "endangering the staff," as was done, is ridiculous. The night before, we were in the same restaurant and the waiter was very nice about our dog. Yet the second night we were told in a threatening tone by a grim-faced woman that if are dog continued to "endanger the staff" we would have to leave. We left of our own volition. I cannot recommend such a place to customers, even though Ruby's seems to have a monopoly on the business at Bryce Canyon. There are other eateries and small grocery stores nearby, however.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review Mary. I apologize for your experience at our restaurant. Your comments have been sent to our restaurant manager. They will address this issue with their staff. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Would not stay at Ruby's again"

2
User 22/07/2019

Unfortunately, we would never stay at Best Western Plus Ruby's Inn again or would I recommend it. When I made our reservation, I asked to be in the main lodge, but we were assigned room 7271 in the Deer Building and the smell in this room was just awful. We asked the front desk to change to a room in another building but they would only give us a room in the same building. When we went into this 2nd room, it smelled the same, so instead of moving all of our suitcases, we stayed in room 7271. I complained again so maintenance put an ionizer in the room and said we could not enter for an hour while it was running because it would be dangerous since it removes all the oxygen. We came back 2 hours later and the ionizer was still running. We went to the front desk and they contacted maintenance to stop it. They told us to meet them at the room. We stood outside for 40 minutes and no one showed up. We went back to the main desk (again!) and they simply handed us maintenance's extension and told us to call them ourselves from INSIDE the room. I told them maintenance said it would be dangerous for us to enter the room while the machine was running. Shouldn't they have known that? At that point, we asked to talk to the manager who finally got in touch with maintenance. Unfortunately, the ionizer did not remove the smell and no one at the hotel even had the courtesy to check back with us to see if we were still having an issue. After 3 nights in this room the smell was on everything we owned, we could even smell it in our hair. Once home, I had to wash all of our clothes twice and air out and spray all of my suitcases with fabreeze in order to remove the smell.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I have sent your comments to our maintenance manager. We will address this problem as soon as possible so this doesn't happen again. I have also talked to our staff to be more aware of situations like this. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Terrible room"

1
User 22/07/2019

I stayed at Ruby's for five days. The room had a mildew smell, carpets were dirty, and toilet was propped up with a shim. Two maids did their job cleaning and were friendly. The other maids did not seem to care about doing a good job, they didn't vacuum nor did they clean the bathroom, just left clean towels. If it wasn't for a class I was taking, I would have left.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. I have sent your comments to our housekeeping manager so we can avoid this situation in the future. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

"Felt like I was at Disney"

3
petrabmdz, Milwaukee, Wisconsin 22/07/2019

If you are picturing being alone overlooking Bryce canyon in solitude taking in the peace and quiet, plan to drop that dream. After the quiet of Escalante, Bryce was a Zoo, and so was this hotel. We arrived after 4:30 and the place was packed. Check-in went smoothly and we were shown our room which was in one of the several buildings on the property. We passed the pool and the thought of going there was diminished right away as it packed with people. Our room was on the upper floor without an elevator. Carrying several bags up a floor after a day full of hiking was not fun. The room was okay and we slept well, it was nice to have a large fridge for our food and drinks. Breakfast was chaotic to say the least. We got there at 8 and already had to wait in line. It was hard to get to the buffet and get what you wanted, I got very overwhelmed. Once we finished the line was 3 times longer, so go early if you plan on eating. The most disappointing thing is my son left his stuffed animal in the room and I've tried contacting Ruby's several times, including their lost and found email and still have not heard back. This is the first and last time we will be staying at Ruby's, it was a disappointment and way to big for us.

"Very nice stay!"

4
DonnaR57, Southern California 21/07/2019

We must have had a very different experience than some others here, because we had a lovely stay here. The rooms were large (appreciated!) and the beds comfortable. The room was squeaky clean. We arrived before check--in time and the staff went out off their way to ensure that we could move into our room within 10 minutes. Kudos! The pool was refreshing but wish there was a little more space on the 4 sides of it to walk without stepping over other people's feet and risking a fall into the pool. We stayed two nights. There are at least 3 eateries to choose from in the area, or you can drive less than 5 miles to get to others. Just don't expect any chain restaurants! WiFi was "just okay", as it would drop out at least twice a night. Other than that, we were pretty happy.

"Old but comfortable"

3
User 16/07/2019

The hotel is obviously old but the bed was comfortable and the staff was nice. My only complaint was noise. I didn't sleep well because I could hear everything from outside. People were coming and going all night and I could hear it from the second floor. There was a lot of light that came through the door when it was closed and I'm sure it was the issue. If you aren't a heavy sleeper bring ear plugs. Besides that the staff was very friendly and helpful even with it being very busy. The breakfast was good too.

"not worthy of the "Plus" brand"

2
DeeInTO, Toronto, Canada 16/07/2019

We had a room in the Lakeview building for three nights. The staircase and room doors were dirty. The door to my room was so tight that the only way to close it was to slam it shut. The room had some awful weird odor. Even opening the windows to air it out didn't help. The chair was so dirty that no one would sit on it. I put a note on the chair for housekeeping to clean it, but when we returned to the room the next night we found that the room was not serviced at all. BW gives you the option to sign up to skip housekeeping service in exchange for reward points, but we had not signed up for that, so don't know why they missed cleaning our room the first day. The bathtub and wall was made of acrylic and squeaked with every move. The bathroom wall was so thin that I could hear every squeak that was made when the tub next door was in use. The shower water temperature was always fluctuating. The reasons I rate this hotel two stars instead of one is because the breakfast buffet food was fairly good (for this class of hotel), and service was efficient. Also, I like the long counter with two sinks that was outside of the tub/toilet room. The Bryce Canyon shuttle stops right outside the lobby so it is very convenient to stay here.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your detailed comments and sharing your experience. I will be addressing these issues with the housekeeper and the supervisor about the condition of the room and that you were not given service. I apologize that we did not meet your expectations as being a Plus hotel and will be working to harder to meet that expectation.

"RUDE treatment at checkin"

3
raaiello, Fairview Park, Ohio 16/07/2019

Very rude treatment at check in. We were insulted by staff and our request ignored. We were told we did not Know the system. It is a take it or leave it hotel. I would avoid staying here. Maybe other facilities in the area are better

"Good location but average rooms and no coffee for early risers"

3
4Whelans, Cadillac, Michigan 15/07/2019

We stayed just one night on our tour through several national parks. Rooms were OK but we couldn't get coffee to go from the lobby or restaurant when we headed out at 7am. It's hard to believe that we are the only people to want some!

"Extremely rude desk staff and manager. Comparable to a High Priced Motel 6 with "down and out" rooms that are nasty!"

1
j_wenner, Cleveland, Ohio 14/07/2019

My elderly father did his appropriate research on this hotel's website and even called this hotel itself to confirm that all 4 of our rooms (that we reserved) opened to interior corridors instead of opening to the outside or the parking lot. He had booked these rooms over a year ago. Unfortunately, when we checked in on 7/2/19, after spending the day touring Bryce Canyon, we were greeted by Kat, a front desk clerk that barely spoke English. At first, my elderly father was told that they only had one room for the reservation when we had actually reserved 4 rooms total. Then Kat told us she had the 4 rooms but they were scattered all over different areas of the hotel. Kat finally got all 4 rooms together. We asked Kat several times if all 4 of the rooms opened to interior corridors and not to the outside parking lot. Kat said over and over again that they did open to interior corridors. Three different people in our group asked her three different ways, in case there was some sort of language barrier and she continued to tell us that they all 4 opened to interior corridors. After looking at the hotel map that Kat gave us, we asked for the manager because we knew the rooms were "down and out", which means they opened to the outside parking lot, not an interior corridor. When the manager, Inina (a shorter blonde lady) came out, she was immediately rude and condescending to my elderly father. She said it was his fault that he did not reserve the rooms in the tower (which is where the lobby exists) and that those were the only ones that opened to interior corridors. We told her over and over again that he did his appropriate research online and even called the hotel to make sure the 4 rooms we reserved opened to interior corridors. She continued to be extremely rude to my elderly father. I asked her what they could do for us, since we did all the right steps, but still got screwed out of 4 rooms that opened to interior corridors. She said that she couldn't do anything for us. Unfortunately, we were stuck staying in these 4 horrible "down and out" rooms. This is the 2nd time our large group has had an issue with a Best Western Hotel. All 4 families in our group have vowed to NEVER STAY IN ANOTHER BEST WESTERN HOTEL EVER AGAIN! Best Western's standards have gone way downhill. The front desk staff and that manager should be fired immediately for lying and being extremely rude to customers, especially elderly ones. We figured you would want to make a party of 12 people happy since we would be spending a lot of money at the hotel, due to the size of our group, but nope, the manager didn't care at all. When we walked a long way from the lobby to get to our rooms, which were in a totally different building, there was an inch gap at the bottom of each of the hotel rooms, and since they opened to the parking lot, we were afraid that critters or bugs would come into the room thru the gap, so we rolled up bath towels and stuck them at the bottom of the door while we were in the room. The toilet in our room backed up during normal use. We called the front desk immediately, and they sent the maintenance staff immediately. The maintenance staff were quick and efficient. They also told us that this happens all the time in the hotel due to the old plumbing. Something that the manager and staff should be looking into, instead of being rude to the customers. We all decided to eat dinner at Ruby's Inn Cowboy's Buffet, where we had the best waitress ever. Her name was Sandra. She really made our dinner special for the 12 of us. She really made our evening a lot better and calmed us all down after dealing with the incompetent front desk clerk and manager. Be thankful you have a wonderful waitress in Sandra. The younger adults and kids in our party decided to go swimming in the pool. They said the pool was so over chlorinated that they couldn't see the bottom of the pool. How nasty! The next day, we had complimentary breakfast at Ruby's Inn Cowboy's Buffet (as part of the stay) and we had a wonderful waiter named Cajun. Cajun was a great waiter for our party of 12 people.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for taking the time to detail your experience with your stay. I apologize for the conduct of our shift manager and will be discussing this with her today. I will share your comments with Cajun and Sandra.

"Best Western Minus Rubbish Inn."

1
User 11/07/2019

My husband and I have enjoyed many Best Westerns, but this one was awful. We were supposed to stay three nights at Best Western Plus Ruby's Inn, but left as fast as we could after one. Here's why: The indoor pool chemical content was so toxic that you could smell it all the way down the hallway; and yet, the pool water was murky and disgusting. The main lodge where we stayed was noisy with slamming doors and clanking, old air conditioning units - all night long. Our ADA accessible room was cramped and needed usable grab bars near the toilet. The staff seemed overwhelmed and unfriendly. Average breakfast fare. Frankly, the main lodge needs to be torn down and rebuilt. Otherwise it should be renamed Best Western Minus Rubbish Inn. Pictures don't really capture the exhausted, gross atmosphere but I have included some.

"Disappointed, not a Good Value!"

3
Kathryn1956, Prescott, Arizona 11/07/2019

Older property, needs some significant updating.....sleep quality was poor due to being able to hear the folks above walking throughout their room and every time they flushed the toilet. Not only that, but while taking a shower without adjusting the temp it went cold, so adjusted to a bit warmer and then almost was burned from the water turning TOO hot. Yes, I reported and maintenance came and ran his hand under the tap...it is a bit different to be standing in the shower for more than a minute! Unless you absolutely need the proximity to the National Park then not worth the $160/night price! Definitely not up to Best Western Plus standards. Breakfast buffet was a zoo! During two days we felt the staff was more interested in having a conversation with each other in their native tongue than assisting the patrons waiting to be taken care of. Ruby's owns the town and the prices are HIGH! We went to Tropic and down to Bryce Canyon City to take our evening meals. Better service and much more reasonable prices. Air conditioning needs some work, we had our temp at 66 and still felt quite warm! Overall very disappointed. When I expressed this to the front dest they gave me the 'doe eye' stare.

"A very decent hotel"

5
Uladzie, Andover, Massachusetts 10/07/2019

Location of the hotel is very good - just about 5 minutes to the Bryce Canyon. They've got everything you might need. The owners are trying to think of every little detail to make guests' experience great

"Older property but decent and Clean"

3
ED C, Germantown, Tennessee 09/07/2019

Dont know who owns the Ruby's Inn. I can tell you they own just about all the services in Bryce Canyon City.! This is an old property and the Buildings are in a Western Motiff. We just about cooked in our room and had to crack the front door to cool our room on a 46 degree night. The food service in this town are not very good , but they are priced rather high for very poor quality

"good value, very busy, central location"

5
CaptCaruso, Cooper City, Florida 08/07/2019

updated, clean rooms, LOTS of shops and activities to do. About 10 minutes from Bryce Canyon National Park. The prices of items in the shops is reasonable. Rooms come with vouchers for buffet breakfast. The buffet lunch was only 15$, good value

"Not awful but will look elsewhere "

3
hksmith89, Salt Lake City, Utah 03/07/2019

So this place wasn't terrible, room was sufficiently clean and price was reasonable. The main reason we stayed here was the location and proximity to the park - enabling us to ride the shuttle into Bryce... but this place is old - extremely dated. Breakfast buffet was okay, waiters were nice but hostess was rude every morning... it was convenient having a general small store on site.... wouldn't say I'll never stay here again, but I'll look around for other places... this was not my favorite stay

"Quick overnight before heading to Bryce Canyon"

4
Baue10, Chicago, Illinois 02/07/2019

We spent the night here and got there as the pool closed. The hotel area is massive and Ruby's pretty much runs the entire town. Breakfast is included but you have to wait to be seated. Large buffet filled with lots of goodies. The room was clean.

"Bryce is Beautiful Ruby's is not"

3
l0renz0b0nd, Willet, New York 02/07/2019

The room in Ponderosa had a strange odor to it. I cleaned up some water near the shower and the towel was almost black with dirt after mopping up the floor. Most of the staff were less than friendly with only rare exceptions. The buffet was not very good but very expensive. The shuttle service to Bryce Canyon was excellent with great service and hardly any wait. I recommend Bryce Canyon but I'm not too sure about Ruby's Best Western.

"Best place to stay near Bryce Canyon!"

5
Barry L, Pleasant Grove, UT 02/07/2019

The lobby is beautiful, the rooms rustic (matching the decor of the entire property) and in very good repair and clean. Very nice pool and hot tub, lots of free parking, and a complimentary breakfast buffet with all options. Property also has two restaurant options, one a buffet the other a traditional sit-down-and-order. We tried and loved the buffet. They have several lodges in addition to the main one, and lots of rooms. Only 2 miles from entrance to Bryce Canyon.

"Great place to stay when at Bryce Canyon"

4
User 02/07/2019

My wife and I stay at Ruby's once a year when we participate in the Bryce Canyon Astronomy Festival. It's a good motel. Clean rooms, good food. Very conveniently located. We like to stay out in the rooms facing the lake. Its quiet there and away from most of the guests. Its a large complex, lots of choices.

"Mixed results"

3
CKBush13, Rhode Island 27/06/2019

We had two adjoining rooms for a trip to Bryce Canyon (2 adults, 2 teens). One room was fine but the other smelled damp and the carpet was disconcertingly moist. Rooms were clean overall despite the moisture issue. Convenience general store Is attached to the facility and that was very handy. Location is good - shuttle bus right to the park - but the onsite food is meh. The portions are enormous but bland and the breakfast buffet is nothing great - small, chilly muffin, squashed fruit, boiled eggs that were peeled fiercely and left in tatters.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience in our hotel room. From your description, it sounds like the carpet was cleaned, but didn't leave enough time to dry. We will contact our housekeeping manager about that. I will also send your comments to the restaurant manager. As a team, we will address each of these issues. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Good amenities "

4
bucks17, Nashville, Tennessee 26/06/2019

This hotel is close to the park entrance & the park shuttle stops in front (even though the main shuttle building is across the street)! You can also buy your park passes from a kiosk at the hotel. My room was nice and large. Exterior door & motel style overall. There's a laundromat, a liquor kiosk (bring your own- it's overpriced & the wine options are bad), a grocery store, restaurant, etc. I found the front desk staff to be fairly disinterested in helping me or other guests. They were very young & I would assume seasonal summer staff from HS or a college, but better customer service would be more pleasant to have.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for our staff. Your comments will be shared with them so they can improve. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Should have looked around more"

2
User 25/06/2019

I can't believe this place gets more than 2 stars. I thought the iconic Ruby's Inn would be well taken care of - it's not. The rooms are incredibly old and dated and frankly felt dirty. The "breakfast" was not good at all and don't get me started on dinner there. The problem is that you don't have a lot of other options in Bryce Canyon City, so they can get their standards low because you don't have many other choices. The plus sides were the amount of room (we had 2 queen beds, 1 king suite) and the proximity to the shuttle. If you're looking to stay at Bryce Canyon, I'd check out the Best Western across the street. At least that was new.

"Loved it!"

5
Trip17433321944, Provo, Utah 24/06/2019

Ruby's Inn goes above and beyond! I grew up coming here and the whole experience is just as amazing as I remember. They offer all that you would need and want to do. I also love the General Store and they sell a little of everything! I love the fountain drinks too!

"Try the other Best Western Plus"

3
ron m, Torrance, California 23/06/2019

Due to complications on our reservations through a website that went bankrupt, our reservation at the Best Western Plus Canyon Grand Hotel vanished. A beautiful hotel upon entering, but very disappointed finding that we had no reservation. However, the staff did everything possible, including finding us rooms for the two nights at the Best Western Plus Ruby's Inn across the highway. A very disappointing stay. An aged hotel that is a borderline “Plus” by Best Western Hotel standards, in my opinion. Highly recommend staying at the Best Western Plus Canyon Grand Hotel.

"Great location and many choices at buffet and restaurant"

4
User 19/06/2019

We were very happy with the location of Ruby's and the fact that the Bryce Canyon shuttle stopped at this hotel about every 15 minutes. We stayed in the Ponderosa, second floor, and asked for a pet-free room. The room was spacious and clean. The bed was a bit lumpty, however, and the carpet should be replaced. The breakfast buffet (it's also offered at lunch and dinner) was great - tasty and many choices. There is a general store nearby if you need something. Ruby's staff were all pleasant and helpful. All in all, a great experience.

"Stalwart Old West Log Lodge ~ Lifetime of Many Great Memories!"

5
WorldSprinter18, Sedona, Arizona 19/06/2019

Ruby's, named after Reuben Syrett, who first built a lodge and cabins at the present site in 1916, is literally right at the entrance to Bryce Canyon National Park. Due to the Syrett family's keen ability to strategically position themselves accordingly, as Bryce was declared a National Park in 1928, they donated a tract of private land to the state of Utah to build a road up to the park, which is now Utah Rt 63 that intersects UT Rt 12. The family were able to legally wrangle in their favor a new state law in 2007 which permitted them to incorporate. Mostly Syrett family members (approx.198 population), comprise the newly named town of Bryce Canyon City. The UT legislature immediately amended the 2007 law to restrict future actions which forced the state to grant the Syrett family's petition to incorporate. Very interesting history worth reading. Millions of people have passed through the doors of Ruby's over these many decades. They offer quality Best Western brand lodging with full year 'round amenities on the property including full service restaurant, huge quality gift shops, grocery stores, entertainment, trail rides/adventures, RV camping site, gas station, and many other guest services. This multi-generational family run and managed business continues to provide excellent guest accommodations at a reasonable value considering their prime location at one of the most popular natural attractions in the world. You may also purchase famous western artist, Lynn Griffin's, reproduction art on display at Ruby's. Even if you're not visiting Bryce Canyon, Ruby's is a great place to stop. If you can't get lodging accommodations at Ruby's, try the nearby town of Tropic on Rt, 12 where many new cabins, B&B's, and rooms are available... So many wonderful memories @ Ruby's and this beautiful part of the world!!!

"BRYCE CANYON"

5
nostam, ventura 18/06/2019

Great location to NP lots to do busy place. Very friendly lots of food choices rodeo close little shops around . indoor pool. we were up graded to Jacuzzi suite, big room giant gift shop grocery store camping supplies. Lots of things to do .

"Well organized restaurant for the tourist, good food"

3
LabsTimesTwo, Rowley, Massachusetts 17/06/2019

Ate at their restaurant located in tourist central near the entrance of Bryce Canyon National Park. There is a buffet but you can also order off the menu. Good food and very friendly service. Fit what we needed for the evening.

"Fun, fun, fun"

5
462Rose, Washington, Virginia 17/06/2019

Ruby's has it all. Loved it. We were skeptical at first but the room and restaurant were great. Fabulous gift shop. Close to Bryce Canyon and even provided a shuttle bus, free of charge. A good experience and family oriented.

"Sitting on a monopoly."

1
User 14/06/2019

Both hotels at the entrance to Bryce are owned by Best Western. I know I paid a premium for the convenience. You would never guess the owners honestly care about anything else excerpts profit margins. So many things needed updating/upgrading: showers, paint; and/or repair: door to room....

"Horrible Rooms, Horrible Food, Horrible Employees"

1
Amy_porter2, Chicago, Illinois 13/06/2019

If I could give negative points I wouldn't hesitate to. This place is the worst hotel I've ever been too. There's not a single employee that I encountered that look like they want to be there. THEIR ROOMS ARE ABSOLUTELY DISGUSTING, the interior and exterior of their rooms/buildings. I can't believe they let these rooms to be rented out to their guests that pay lots of money to stay for a night. In addition to their rooms being horrible they also don't care about the quality of the food they serve their guests. I will not recommend this place to friends, family and colleagues. So very disappointed in Rubys Inn. They should look for a change in management in their business because obviously nothing is going right for this place.

"Good place to explore Bryce Canyon"

4
Jeutie, Heule, Belgium 12/06/2019

We stayed at Ruby's Inn for two nights and it is a good base to explore Bryce Canyon. There is a shuttle bus right in front of the hotel, which is very handy. We found the whole place a bit touristy (and the lunch buffet was somewhat subpar). We had a clean (but dark) room with a comfortable bed. The complimentary breakfast was good. Staff was very friendly.

"Poor service, poorely maintained guest room, dirty buildings."

1
User 11/06/2019

This is huge motel/hotel multiple buildings. We reserved 3-rooms and found them in different buildings even after requesting to be close of each other. One of the room reserved was 2-king beds but got only 1-complementry breakfast voucher. Would anyone reserve 2-king beds for 1-person? When tolled that this is for 4-person, then they offer higher rate. Wow..!! Out of half dozen building, they have only one building with elevator. For other buildings, you must use stairs, "dirty and dark stairs". Yuk..!! Poorly maintained guest room. Door does not close unless slammed- be careful not to get hurt. Bathroom fan too noisy. Dirty carpet. Room too dark.

"Very good!"

4
Sherpa54558957796, Monza, Italy 11/06/2019

We stayed in this hotel some days ago. Very good hotel, perfect position for Bryce Canyon. Very useful laundry service!!! We suggest it!!! But they have to wash the moquette of each room, It Is quite old and dirty. Very good 8/10

"Great place to stay near Bryce Canyon"

4
DIRECTORACE, CALIFORNIA 05/06/2019

We visited Bryce Canyon in May 2019, and stayed at this hotel. The rooms were nice and while building is older the furnishings were updated. Room was clean and we had view of a small lake. The restaurant attached to hotel was excellent and service was good even tho very busy especially at popular dining times. The service at hotel was wonderful and there was an indoor heated pool that we did not use while there. Also attached to hotel is a large gift store and market which has everything you would need. Laundry facilities available as well. Town is small with not much going on but if your visiting the national park that's what you would be doing anyway. Shuttle service picks up I. Front of hotel if you don't want to drive in,

"Not an enjoyable experience"

1
User 04/06/2019

My first impression of Ruby's was very poor, as we drove up in our car we saw multiple signs saying "Ruby's Inn." However, the signs did not actually mark the inn. When we finally saw Ruby's, it was by luck as the only sign showing it was a hotel was a "Best Western Hotel" sign. Then, when I walked up to the front desk, "Dennis" greeted me with a half-hearted smile, and told us our room was not ready since we were 30 minutes early. After that, we spent 5 minutes just trying to navigate the premises and find our room. Then, when we got to our room, it took about 5 minutes just to unlock the door because the doorknob and lock were stiff. To top that, if you wanted to get it open easier you have to pull up on the handle rather than down. (They did not tell us that). When we got into our room, we noticed that the bed covers had marks on them. When my son went to go take a shower the handle would not allow us to change the temperature since it would not turn. The beds as well were very firm and uncomfortable. The walls and ceiling were VERY thin and we could hear people above and next to the room.

"Terrible staff"

1
_normajeanheine, Beaumont, Canada 04/06/2019

The rooms in this massive hotel complex are great and the food was fine.The bad review is due to the terrible staff. We never met one that was even remotely polite. We felt like a giant inconvenience to all of them The exception was the dinner show at Ebenezer's Bar and Grill. Dinner and the show were excellent and the staff were fine. Don't know if the service was better elsewhere because the whole town is owned by one family.

"Very Clean and new room"

4
User 04/06/2019

It was a great hotel I ever visited Best Western in State. My family stayed Deer lodge and it was very clean, very good soft queen bed and good wood smell. Once we have another chance to visit Bryce Canyon, we will stay same hotel again and recommend to say here to my friend.

"Dated but still nice"

4
ML7kc, Kansas City, Missouri 03/06/2019

Room was very large and was clean. Reasonably quiet and the beds were comfortable. The restaurant had good buffets both for dinner and for breakfast. The shuttle to Bryce Canyon National Park was close by and easy to use.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I am happy to hear that we could serve you during your Bryce Canyon vacation. Thank you for the great review. Tell your friends about us. Thank you for choosing Best Western Plus Ruby's Inn.

"Average hotel experience"

3
lawiant1, Clayton, Georgia 30/05/2019

We stayed here just one night, and I realize it was the start of a very busy week for the local hotels (Thursday before Memorial Day). I also realize all the hotels were very full and more expensive that week. But, that being said, it seemed quite over-priced. This was just a very average hotel room; clean and functional, had a refrigerator, offered a good breakfast. And after a long, hard hike in Bryce Canyon, we were happy to have the room. Check-in was quite busy, but the desk staff was efficient and friendly. Our room was not ready at 3:30, so we had to wait until 4 to check in (not an issue, really, other than we were dirty and ready for a shower) Breakfast in the restaurant was included (with the provided voucher), and it was quite good with many options. I would probably stay again, but would also look at other options first.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize that we didn't exceed your expectations. Your comments will be used to improve our guests experience. Our housekeeping department is understaffed, therefore a 4pm check-in can be helpful to them. I apologize again for the inconvenience. Thank you for choosing Best Western Plus Ruby's Inn.

"It's Okay"

3
User 29/05/2019

This place has a nice history, but it wasn't our cup of tea. We checked in, basic greeting and information. Our room was quite a ways from the main building - where the shop, pool, etc. is located - not too helpful. I guess the sheer size, dated and small rooms, and lack of attentiveness made it feel less like a Best Western Plus. A lot of tour buses loading and picking up folks, too. If you don't mind small, dated rooms - that face outside -- it's a decent place. The pond is cute, but we didn't see a real trail to enjoy -- it's surrounded by campsites, so that might be why. Beautiful birds there, though.

rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Your comments will be used to improve our guests experience. Every winter, we undergo major renovations. We are working very hard to keep our hotel modern. I apologize again. Thank you for choosing Best Western Plus Ruby's Inn.

"Old, noisy but so convenient to Bryce Canyon"

4
duffus07, Manukau, New Zealand 29/05/2019

We stayed in a lower level Lake view room facing the front. It was wonderful to park the car outside the room and a short cold walk to the lobby, restaurant and shops. We actually enjoyed our time at Rubys. We read multiple reviews on tripadvisor and yelp but I got a great rate via Hotwire and went with it. We drove up from Vegas weather in the 90s to Bryce in the 30s-40s but the room was nice and warm and comfortable. Water pressure was fine and breakfast was busy but good. So close to Bryce canyon and that was spectacular. Shame Navajo trail was close though. Lots of souvenirs and food options at the shops. Inside pool looked inviting too. Staying for 1 or 2 nights will be fine.

"Large Room, Great Breakfast, Nice Indoor Pool"

4
DDPage33, Chicago, Illinois 28/05/2019

We were traveling to Bryce Canyon for Spring Break and my wife had stayed at Ruby's with her parents long ago, so she wanted to go again. When we checked in we found a nice clean room, but there was a smell, but it might have been the pine on the exterior of the building, it wasn't a bad smell, but it was there like pine-sol, and they were redoing the flooring on the walkway to our room (It was the 2nd floor of the Deer Lodge). There are a couple buildings. We got dinner from the buffet and it was awesome, large selection, good food, the kids loved it and the prices were reasonable. I will say the service is slower, but if you look at the amount of people coming and going you'd understand and there is a reason there are so many people there. The boys were begging for the pool so we went, it's in the main building so you need to walk or drive over, but it's not that big a deal. The pool was big so plenty of room to splash and swim around, they do have a changing/bathroom area. It was nicer than most of the motel pools we swam at. The location can't be beat, it's the place is right by the entrance to the park and I believe Bryce Canyon is open 24 hours, so you can head up to see the stars. The next morning the breakfast was great, better than your typical continental and it's included with the room so the price just got better, esp. with kids. We would definitely head back.

"convenient to Bryce Canyon"

4
Chun-Wai C, San Diego, California 26/05/2019

The hotel is very close to the entrance of Bryce Canyon National Park. You can even take the shuttle bus right at the hotel to visit the national park without driving yourself. The room was quite comfortable. The breakfast buffet was fantastic.

"Good Hotel for Tour Groups"

3
Mary B, Bar Harbor, Maine 24/05/2019

The hotel is clearly setup for tour groups and it seemed like they did a good job funneling a lot of people through. There was lots of merchandise available, activities you can schedule and buffet style food which is mediocre. The accommodations were good but the experience was very impersonal.

"Outdated older hotel with a great breakfast."

3
MichiganMom36, Michigan, 24/05/2019

We checked in early to two rooms which were ready when we arrived. We received connecting rooms without having to ask. The lobby was cute and check in was quick and easy. The rooms are very outdated but clean. The pool was spotless and the hot tub was nice. We went to the connected restaurant for a late lunch. The connected gift shop was nice and also had a large selection of food for a late nice snack. The hotel is right near the entrance to Bryce Canyon so it was very convenient. We had the free breakfast buffet in the morning and it was great. Anything you wanted and it was in the restaurant so plenty of seating. Piillows were very lumpy and mattresses not so great.

"Excellent value for money and great food"

5
User 23/05/2019

Comfortable rooms with good facilities including free wifi, coffee maker, fridge. Use of indoor pool, spa and fitness room. Most impressive was the extensive and high quality buffet (and a la carte options) on offer in the restaurant in the evening. Really good value and difficult not to over-indulge! Breakfast included in price and again great range of options. Staff all very helpful and friendly. The only gripe I had is