Best Western Plus Hotel Ruby's Inn,  Bryce Canyon City

3.5/5  - based on 5480 guest reviews.
26 South Main Street, 84764, Bryce Canyon City, United States - See map
+1 435 834 5341 +1 435 834 5265

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Experience the wonder of being just one mile from the awe-inspiring Bryce Canyon National Park when staying at this pet-friendly Bryce Canyon City hotel. So many other stunning sights are just a short drive away. Discover the beauty of Kodacrome State Park, Cedar Breaks National Monument and Grand Stair Case National Monument - all within 60 miles or less of this Bryce Canyon City hotel. If you're looking for an incredibly memorable way to experience these wonders from high above, try taking a helicopter ride with Scenic Flights. Just a block from Ruby's Horse Rides and Bryce Canyon ATV, you can experience the stunning scenery in a fun, exciting way. In looking for more ways to be active and enjoy the sights while staying at this Utah hotel, incredible hiking is just a mile away at Bryce Canyon, open year round, and many choose to go mountain biking or cross-country skiing during the winter months. After seeing the sights, be sure to visit Old Bryce Town for shopping, souvenirs and delicious treats, or unwind at night at Ebenezer's Dinner Show. With both Canyon Diner and Cowboy's Buffet and Steak located on the premises, you won't have to leave this Bryce Canyon City hotel for a great meal. After a full day of exploring the area, you'll delight in coming back to the comfortable, well-appointed rooms. Enjoy abundant amenities - including cable satellite television with movie channels, a microwave, a refrigerator, a desk and free wireless Internet - during your stay. Unwind in the sparkling indoor heated pool or the outdoor seasonal pool and the relaxing hot tub. Get even more value out of your stay at this pet-friendly Bryce Canyon City hotel with generous amenities, including a basketball court, mountain bike rentals, free parking, a 24-hour airport car and business services. Looking to host a meeting while you're in town? We offer meeting space accommodating up to 300 attendees. Enjoy your stay!

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Room 1

Guest reviews


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based on 5500 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
1052
Verygood
 
2081
Medium
 
1558
Poor
 
545
Horrible
 
264
Business Business 62
Couples Couples 2427
Family Family 1840
Friends getaway Friends getaway 599
Solo travel Solo travel 187
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Ruby's Inn,Bryce Canyon City
  • 1
    « Think twice »

    I was not happy with my stay at Rubys. The lobby and store are great and that is where it ends. The room smelled funky and we could not get past that. We left a day early. The food in the restaurant is overpriced for the quality. The thing I hate the most is there isnt many choices. I wished I had stayed outside of town and drove in daily

    4
    « Bryce Canyon family trip »

    This is the closest hotel to the park. Nothing else really even close. But it is a nice hotel with interesting decor and history. Considering there is not much else in town they have really tried to offer a lot at this hotel for guests. Food options, gifts, groceries, park information, activities and a shuttle stop right out front. We were in the main lodge close to amenities but nearest the loading dock. Kind of noises early am.

    3
    « For one night. »

    Lut and Chris, Flanders - Belgium. Location : super, 5 min to the park entrance. Staff : friendly. Minus : No bar, nothing to drink in the lobby ... ? Rooms and bathroom : clean, needs upgrade Giftshop : too expensive Restaurant : staff very friendly, a very good menu with great wines for a reasonable price. Ratio price / quality / presentation / cooking : very good ! Gas station : right across the street

    2
    « A tired hotel near beautiful Bryce National Park »

    This hotel might have been nice 30 years ago but nothing had been remodeled and there were no extras. The pillows were old and lumpy; the lighting was dim; the carpeting was in need of repair and there were lots of huge tour groups milling around. The location was only a few miles from the park and there was a store there- which was helpful.

    3
    « Conveniently located but very outdated »

    If you are looking for a hotel conveniently located to Bryce Canyon National Park, Ruby's is the place. The rooms are clean and beds are comfortable. However, the Inn is in need of a remodel; very outdated.

    4
    « Little else close to Bryce Canyon Park »

    Our one-night stay was fine. The room was very clean. Beds, so-so for comfort. The only real complaint I have was the shower curtain was too short for the tub. Water went everywhere. We were on bottom floor and noise from conversations in the park area were easily heard. The breakfast at the restaurant was very good and a decent value. There simply no real choices for lodging in the town, and dining offerings are practically nile. Best eat 4 or 5 miles from the City at the other places to eat.

    1
    « Smelling rooms and checking in at only 4pm ! Does it look normal to you ? »

    When I just entered in my room I have been surrounded by an horrible smell first I thought someone has been cooking Chinese food in there, then I asked to change of room and i have noticed that this smell was still there even if it was less bad. I believe it is some wood cleaning product . Also , there is still some blood marks on my sheets. Checking in at only 4pm that it is damn too late ! I have been in better place and cheaper ! This hotel believes it is fancy but first, begin by being clean.

    4
    « Good location, bit touristy »

    Room was big, clean and confortable. Breakfast was abundant and everything was good but there was a really big queue for breakfast in order to be seated. We were there 15 minutes before the breakfast even started and the queue was already huge. Some of the people who arrived after us must have waited quite a bit. The hotel is really conveniently located for Bryce but it very, very touristy.

    3
    « Decent Rooms - Tourist trap »

    The rooms were decent, clean and reasonably priced. The in room fridge was helpful to unload the cooler. The area is a huge tourist trap as it is really the only option for lodging near Bryce National Park. The adjoining restaurant was horrible...both food and service was lacking. I'd stay again only for the proximity to the park.

    3
    « Not Much Else...... »

    Well, the floors are thin, the water drips down from the showers above, dark and dingy, but it's got everything - stores, market, laundry, restaurant. It's even got your own Jacuzzi in the bathroom! Unfortunately, when I tried to use, the black color in some of the jets put me off so I didn't use--but my guy loved it. Although a very nice indoor pool, our floor wreaked of chlorine. If you are just wanting a room, this is the place. Although assured of a nice newer room, we had a view of the trucks unloading on the docks and the parking lot repairs with the big machinery. Lots of activities within walking distance, but an old established hotel, so can't really complain.

  • 1
    « TERRIBLE »

    I understand the room is old, but that's no excuse for nasty. The sheets don't have to be old and dingy. Pillows were half sized pillows and nothing but lumps. My in laws had a double queen in the main building and it was apparently better, but the family suite was abysmal. As we were trying to get ready, my husband noticed bugs on the towels. We decided to just eat and leave, but the breakfast staff were completely unhelpful with our food allergies. Very flippant. We asked for the cook and he gave the usual "I think it will be ok" then after we pushed for him to check, he came back and said it was fine, but upon further questioning we discovered they cook with almonds on the griddle. I guess our children's safety is not a concern. Thankfully, we found another diner down the road with BETTER SERVICE better food and better prices. ( GOT TO BRYCE CANYON PINES DINER FOR BREAKFAST) The Grand Best Western is newer and may be better, but I wouldn't recommend Ruby's Inn.

    1
    « Only once »

    Almost the only game in town. It is a motel and truly felt like one. At the entrance of Bryce Canyon National Park so that is a plus. There are so many rooms that the line to check in. Was surprisingly long. Won't stay here again.

    3
    « Road Trip to 3 National Parks and stopped at Bryce »

    there are not very many hotels/airbnb in the area. You either have Bryce Lodge or Ruby's which encompasses most of the hotel business by Bryce. There is nothing special about the lodging, it really needs updating. We attempted to go to the Ebenezer's Country Bar for dinner, but we do not enjoy eating in a mess hall. It wasn't very organized and you had to wait outside with no instruction until the doors opened. The waitstaff does not smile or make you feel welcomed. We left and ate at a nice Inn in Tropic.

    4
    « Stayed in the main lodge and paid a little more »

    We stayed in the main lodge and paid a little more. The room had a whirlpool bath. There some type of medicinal smell when we checked in however we opened the window and the smell cleared out pretty quickly. It was reasonable for the price. They were running a special at the time we traveled. Very close to the park.

    2
    « Only hotel in town »

    I don't usually write a negative review and this is literally the only place in town other than the other Best Western which is twice the price because they have rooms with kitchens, etc.. Our room, for the price, was so small and old. It was clean for a rundown hotel. They seem to have sunk their money in the front lobby and overpriced gift shops. The hotel could use a real upgrade. But why they are the only one this close to Bryce. We only stayed one night (was going to be 3 nights). Bed was old and lumpy. Fridge made humming sound. The bus full of people dropped off at 10:30 and a million and one people dragging their bags up the stairs and across the front doors of the rooms woke everyone up for an hour. Then an hour after that another bus dropped off. Miserable night sleep. Sorry Ruby but for the price it should be better.

    4
    « Great location ok rooms »

    There are 2 versions of this facility. One is a large hotel complex, the other is a huge series of motel style rooms located across the road from the hotel. We were assigned rooms in the motel. The room had a ?lake view ? which was actually a small muddy pond. This didn't affect our stay but was a huge exaggeration. The room is ok. No issues to report. We didn't use the restaurants due to reviews. The location is perfect for visiting Bryce Canyon National Park being located at the entrance to the park. There are very few other options in the area.

    1
    « Old and outdated »

    Staff could care less if you check-in or not. Room was old, heavy used and outdated. Had to return to the front desk 3 times to obtain room keys that actually work. Try that csrring your luggage. This place is too noisy to get any rest here. Do not stay here.

    4
    « Easy Access to the PArk »

    This was a very good Best Western. Be aware that there are many buildings and not all have elevators. When I asked for a ground floor room because of an injury, I was pleasantly moved, The rooms was spacious and all staff friendly. . Excellent access to the park.

    3
    « Location the best part »

    Convenient to Bryce Canyon, on shuttle stop service. Shows its age, no free breakfast like other Best Westerns. Restaurant just ok, next door ?diner? part of resort a joke. Fast food counter. Hotel very noisy, thin walls.

    4
    « check In »

    This motel seems to be a nice place but their check in policy is horrible. They WILL NOT check anyone until exactly 4PM. We paid for the room and arranged everything that we needed about 1PM. Several times later I was told that our room was not ready. Not exactly true. I went by our room and saw that the room as cleaned and ready. They either need to other state their rigid check in policy on their website or change the policy.

  • 2
    « Old Motel »

    Ruby's is an old motel which has essentially a monopoly on motel and services located at the entrance to Bryce Canyon. The problem is the motel rooms are old, smell of chemicals and are in need of renovation. The food offerings at the Ruby's Restaurants and General Store are very high priced and extremely low quality.

    2
    « Really good Gift Shop, however, not a great Hotel »

    We booked at Bryce View Lodge, however, apparently we were upgraded to this Hotel. We arrived very late after 12 midnight and over 15 hours of driving and just wanted to get a good nights sleep. The room however, had the smell of chlorine, maybe as it was close to the pool. We immediately told reception and they told us that we were upgraded to this Hotel and there were no other rooms available, which we found hard to believe. They told us they would send someone to the room. Someone arrived after about 10 mins with a room spray to mask the smell. We vehemently objected to the spray and just had to deal with the odor. We were woken up by loud noises of people using the ice maker that was outside the room before 7am and with a headache from the smell. We spoke to the manager in the morning, however, she told that she could do nothing about it as we were upgraded to this Hotel and that she couldn't do anything. Although she was nice, I found this to be APPALLING customer service and definitely wouldn't select this Hotel. The gift shop is great and is worth visiting, however, definitely skip the Hotel if you want to feel like a valued guest.

    5
    « Has a wilderness lodge feel that's very appropriate to the area »

    On a recent road trip we stayed at the Best Western Plus Ruby's Inn for a night. I will say that I was very impressed. This is a full service hotel with restaurant, large gift shop or general store that includes a grocery store (that also stocks outdoorsy hardware). Free ample parking. As I mentioned in the title the hotel has very rustic, wilderness lodge look and feel (not high end like Disney's Wilderness lodge, but the same vibe). While we didn't need this service it looks like you can arrange area attractions etc via kiosks in the lobby. The staff was friendly, efficient and helpful. There was an indoor and outdoor pool. Seemed like there was a lot to do right on hotel property. The restaurant was quite good with excellent service. I had the trout while my son had shrimp, and my brother had chicken. All meals were very good. The salad bar was pretty basic, but all ingredients were very fresh. Same experience with breakfast the next morning. Good service and food. The rooms were clean with ample space. Nothing super special about the rooms, but no complaints at all either. If Bryce canyon is one of your destinations, this is a great location. Just take a right out of the parking lot and drive about 12 miles or so. I would definitely recommend Best Western Plus Ruby's Inn. I love rustic, log cabiny type places so this was a pleasant surprise. My kids are older, but if I were visiting the Bryce canyon area with young kids, I would stay here for sure. Based on my experience, I would highly recommend Best Western Plus Ruby's Inn.

    1
    « There has to be better options in this area! »

    This outdated, unclean, motel is not worth the cost! We were extremely disappointed! This owner has a monopoly for staying or eating anywhere close to Bryce Canyon so they jack up their prices and do not give satisfactory accommodations or food. We do NOT recommend this motel.

    2
    « Won't stay here again. »

    The room was clean and had good electrical outlets. The long-bowl toilet is always appreciated. BUT -- safety features in the bathroom were non-existent and the room with the tub was ice cold (poor room air circulation). We couldn't find a guide to TV stations. No "free" breakfast as in most other motels so it's pretty much "use their dining room at their prices." A much better choice for a stay is the BW across the street.

    2
    « Meh »

    We stayed one night for convenience to Bryce hiking. The hotel is huge and made up of many buildings. We stayed in Elk room 7474 on the second floor. Somewhat dingy room but fine. Main building has big store where you can buy groceries, camping gear, petrified stone, you name it, so that was convenient. Attached restaurant? Ruby Cowboy Buffet or something? Don't bother. 5-10 minutes wait was fine but then very very very slow to be waited on, receive drink, food, etc. Dinner was mediocre microwave food, and $15 for a burger drowning in gravy. Don't eat here.

    5
    « Impressed »

    Wasn't expecting this from a hotel! Grocery store, restaurants, general store, old fashion pictures, shuttle pick up to take You to the park. The gift shop was pricy but loved the hotel. We didn't eat at the restaurants. So I can't say anything about that.

    3
    « Great location. Average everything else. »

    The location of Ruby's overall is great. And it's a massive complex with shops, etc. The individual lodges will offer a varied experience. Ours was okay, view of an empty "lake", lots of renovations being done to the property. Staying on the 1st floor means you get to hear the feet tromping above. This was pretty annoying. Overall, we'd likely stay elsewhere next time. Warning: the restaurant is pretty bad/overpriced/mass market. Avoid that if you can. We had to shorten our stay and the Front Desk staff said they were unable to help, as they said it was a Booking.com reservation. The Booking staff took care of it, so no problem.

    4
    « One night stay perfect »

    We needed a clean, inexpensive room for 1 night as we toured Bryce Canyon & this served us well. Located at the park entrance it offers its own restaurant, general store, grocery & laundromat. It is HUGE; has many room options & buildings. We had dinner IN the park at the Bryce Lodge (another option to stay in but you pay a lot more) but slept here for the price. Needed just one day (5 hour hike) in Bryce before conveniently heading out towards Zion National Park; gas stations across from hotel as well as route to Zion. Cant go wrong here.

    3
    « Overall, I was satisfied expect for the foul odor in the room. »

    When I enter the room, it looks clean and tidy but it had foul odor. I tried to air it out by leaving the room door open for 30 minutes (it was cold and windy outside), but that didn't help. I got the air freshener spray out from my car and sprayed all over the room and bathroom, but that was only temporary. Since, all the rooms were booked, I just got used to the smell. My friend's room which was next door had same odor too. I didn't bother changing the room.

  • 5
    « The Real Deal »

    This hotel is the total package. T=Large restaurant that serves 300 guests quickly. There is a buffet option for breakfast and dinner. Many food choices were available. There is a great grocery and general store on site. The guest rooms are large and beds are comfortable. There is a swimming pool and workout room. Check In and Check out was fast and efficient. Staff were friendly and helpful.

    3
    « Did the job »

    This is a large motel-style establishment with all the facilities that a visitor to the area needs in a base, a reasonable stocked shop with curios, restaurant and camping. The room was ok,if a little dated. Checkin was trouble free. There is an indoor pool and fair sized exercise room.

    5
    « Spring Break in Bryce Canyon »

    What a delightful stay we head at Ruby's Inn. It was great to come back to a hot shower, delicious meal and comfortable bed after a long day of hiking in Bryce Canyon National Park. The little shop had everything we needed, even blister treatment! We look forward to coming back again soon.

    4
    « Great Hotel »

    clean rooms, comfy beds with nice pillows, and fluffy towels. all the staff was very nice and helpful, even with an emergency need to sew up a ripped teddy bear! there is a nice laundry room on site and a grocery store connected to the gift shop. only a few minutes from the Bryce Canyon park entrance

    3
    « Over night stay when visiting Bryce »

    We originally booked the other best western but where asked if we mined being moved as the other best western was full. We excepted. We stayed in the main hotel above the indoor. My boys lived the heated pool. After a day looking around Bryce it was a good way to end the day. The rooms and bathrooms are dated and could do with renovations. The beds are comfortable. The hotel has a restaurant. The food is ok, but not as good as other places we have stayed on our trip. Overall a good place to stay the night close to the park

    4
    « Came to stop and shop for essentials »

    If you are in need of anything for the day - this is it! Come and meander their shelves of food, knick knacks and clothing and more ! We couldn't resist looking around but what they have : Hiking gear and equipment, food to pack, picnic trimmings, souvenirs and Christmas corner ! Can't beat that ! Must stop if you're heading out of Bryce !

    2
    « Needs updating »

    This hotel is old and needs updating. Most of the rooms are old style motel rooms with a door directly to the outside. This isn't mentioned on their website or any pictures they provided. Walls are thin and you can see daylight around the door. Pool is much smaller than it looks in pictures and there are only a couple chairs so if you aren't in the main lodge you need to leave your personal belongings in a common area outside the pool which isn't very secure. There are locker rooms to change but unless you are with a group only one person can use it at a time. If you plan on using the pool request a room in the main lodge. The drain on the shower did not work well. Maybe the only upside is that their WiFi is better than most hotels which is good since the cell signal Is spotty in town. The same people appear to own the only 2 hotels in Bryce Canyon City so there isn't any competitor keep the hotel good quality.

    3
    « Comfortable beds, lacking in other areas »

    Pros -Bed was comfortable -Large Room -relatively clean, although I always disinfect upon arrival. Cons - walls are paper thin -felt like people above us were gonna fall through our ceiling -Bathtub does not drain properly, you stand in 4 inches of water as you shower

    5
    « Great Location »

    This hotel has absolutely everything you might possibly needs within easy walking distance and is just minutes outside the entrance to Bryce Canyon. The room was clean and comfortable. We were very pleased!

    4
    « Everything you need for a comfortable stay! »

    Rudy's Inn is a great value! The complex is quite large with a motel, RV parking, general store, and restaurant conveniently located on the property. The general store was well-stocked, as we bought food for breakfast and lunch. Bryce does not have many options for dining in the park. We had a good dinner at the restaurant. It has the option for buffet or order off the menu. The restaurant is much larger than it looks from the outside. Our waitress was friendly and service was fast. We stayed in a two-room suite with three beds: two queens with a small sitting area and one king. The suite was very spacious with more than enough space for a family of four. The hotel is a little dated, but the room was very clean and the bedding was newer. I would highly recommend this motel. It has everything that you need for your stay in one great location!

  • 1
    « Poor service »

    Very basic facilities with unusable pool. Overbearing smell of chlorine from corridor approaching pool. Caused servere stinging of eyes. By 5 in the afternoon the room still hadn't been serviced. Huge line ups at the desk so not easy to get answers or make complaint. Shop overpriced. Beware of out of date food. Dare not even try the 'restaurante'!! Unfortunately, accomodation is limited in this area but I would not recommend this hotel.

    2
    « Convenient for Bryce Canyon but dingy rooms »

    Big complex with multiple buildings so can be a long walk through car park area to main motel area / restaurant .Clean, large rooms but old , dingy and lacking any charm. Musty smell which wouldn't go .Very good grocery section in main building. Food was just OK ; it was the only place in the area which was open so it had to do. Fortunately we only stayed one night and Bryce Canyon is beautiful which helped one forget the unappealing accommodation at Ruby's Inn

    4
    « Still a great place »

    Was here 5 years ago when we stumbled upon it late at night in the snow and cold. We booked it again to stay a night before seeing Bryce Canyon. it was still cold and snowy and the rooms were nice, comfortable (once you turn the heater on- it warms up quickly.) This place really has everything you could need, RV park, laundry, kids areas, restaurants, shops,....I'm glad we've been here on off season b/c I imagine it gets much busier in the tourist season.

    2
    « Poorly managed, dirty »

    We got a room which obviously wasn't properly cleaned: there were used towels in the closet, hair in the bath tub, and an open rice box next to the TV. At night we discovered that the bed sheets were most likely used as well and asked for new ones (which we replaced ourselves). The hotel is huge, so to get from the lobby/ restaurant/pool/laundromat to the room you need to drive or walk 10 minutes in freezing wind (in March). Not fun. Room was OK and beds were comfortable enough. Shower water temperature keep changing on you from too hot to too cold and make screeching noise. Not fun... Location is great: few minutes from park entrance.

    3
    « Close to the park »

    A convenient - the convenient - option. Clean, comfortable, cramped. Right at the entrance to the park and perfectly serviceable. Huge so that you practically need to drive from your room to the main building to get there in bad weather.

    4
    « At Entrance to Bryce »

    If you cannot stay at the park lodge, then Ruby's is a good option. It is lively and has many services. Next options for lodging are much further away. They have done a nice job keeping this hotel in good shape. It is not luxurious, but fits the need while visiting Bryce. They also have a campground and another set of hotels.

    4
    « Wonderful hotel! »

    This was a big surprise! They had everything you could need. A restaurant, rv parking, a general store and a grocery store. There are all sorts of things to do... it is right at the entrance to Bryce National Park.

    5
    « Great getaway,! »

    Always a great venue any time of the year. Has everything needed to make the stay convenient and pleasant. Great restaurant, great store and convenient to Bryce Canyon National Park. Great location for visiting surrounding areas.

    4
    « Convenience is key! »

    This is a Best Western so don't expect fancy rooms. However, the main lodge is pretty, the on-site grocery store is great and the restaurant is good. The best part of this hotel is its proximity to Bryce Canyon. It is only a couple miles so that is fantastic to allow for quick visits for sunrise and sunset (a must!!). We did visit in Spring so it was far less crowded than I expect it is in Summer. However, I would highly recommend taking advantage of the proximity of this hotel to the park. It really can't be beat.

    3
    « Only hotel in town »

    The hotel room was average. One of the beds was not made up when we arrived and the toilet flushed very slowly. The front desk staff was courteous and helpful (delivered extra towels to our room) The adjoining restaurant is overpriced because they are the only choice in town when the lodge is closed.

  • 4
    « Comfortable but a few quirks »

    I stayed in a room at the back corner of the Antelope lodge. It was reasonably priced for the off season, was a convenient location and had local amenities (restaurant, gift shop, nearby gas station). The room had a very comfortable bed and pillows, a nice chair and ottoman, functional heater, big TV, USB ports on the lamps and nice shower. The room would have a higher rating if: 1) The fridge and microwave were actually functional - there was no plug for them. I had to remove the microwave and plug it in next to the bed. 2) It wasn't so noisy in the morning. There was a deluge of loud traffic that woke me up at 7:30 am including several back-and-forth trips of a Caterpillar bulldozer carrying dumpsters, service vehicles and patrons. 3) the door latch functioned better - the door blew open in the middle of the night and I didn't realize it until I woke up in the morning. I realized that the door had to be slammed in order for it to latch properly. Lastly, and this comment applies to the majority of the hotels I've stayed at recently: What happened to receptionists asking "how was your stay" at check out?

    1
    « Shift Mgr.-Irina IS totally unprofessional and bed bugs »

    The one star (should be zero) is for IRINA who wore the name tag "shift manager". She was unempathetic, argumentative, and extremely unprofessional. After wanting to stay in our same room for a second night, which two front desk clerk's gauranteed, she would not honor the promises by her subordinates. She even threw them under the bus infront of me and told me to talk to them. Are you serious. Never should a manager of any kind behave like this. I was asking to be kept in my same room for a second night which was promised. Irina then berated the young clerk at the desk infront of my wife and myself pointing her finger at me........showing no remorse, empathy for a customer, nor caring how she is representing the Ruby's Best Western brand. She displayed the "not my problem" mentality and it was exuding from her defensive and problematic discourse. No leader should ever act this way. Very very unprofessional and does not have one ounce of consumer empathy in her Best Western Ruby's training manual. I then called the general manager Lance Syrett and left a voicemail and an email requesting an immediate call back. Nothing as of yet. Best tip from this review.... order the kids cheeseburger for 6.95. Way cheaper than the regular menu options. Room 7204 had a toilet that would not stop flushing, it's fold out sofa would eat me when I sat in it and we found a bed bug in the sheets.....as shown by the pic.

    3
    « Convenient to Bryce Canyon »

    We stayed at Ruby's Inn during the off season, as it was convenient to the entrance to Bryce Canyon. The room in the Elk Lodge could have use some updating. The bathroom was aged and we ran into problems with the TV and Shower. The problems were adequately addressed by the helpful staff. Would not stay here again.

    5
    « Everything we could want! »

    This hotel was comfortable and a short drive into the national park. We ate our meals here, shopped for incidentals at the hotel's store, used the post office in the complex, and spent time reading by the woodburning fireplace in the lobby. I highly recommend this hotel while staying in Bryce.

    3
    « Go in with your eyes open »

    Read the fine print on your booking. We are avid Best Western fans. Clean safe and a free breakfast. This isn't what we got at Ruby's. Don't get me wrong...the room is clean and safe. Fantastic prices...But the Deer Lodge is old and creaky and breakfast wasn't included. We did eat in the restaurant and it was good. Would I stay here again? Yes. But I'd go in with my eyes open.

    4
    « A Quaint Inn. »

    The inn was very nice. It smelled like wood while at the lobby. They had a general store and restaurant that served steak and ribs. We stayed only overnight. It was spacious enough it the only comment I have is the water heater is not stable. You have to continuously adjust it because it gets too cold or too hot. They had the basic amenities. Just really the basic ones.

    4
    « Great place in winter »

    We stayed here 4 nights for skiing in Bryce, unfortunately no snow so we hiked instead. The hotel is just outside the park, we actually walked back from the rim hike along the bike path. Hotel rooms were clean, had microwave and refrigerator and a good heater. The lobby with fireplace was a nice place to people watch and the store has a little of everything for fun shopping. The breakfast buffet was great, dinner buffet was awful.

    5
    « Great trip to Utah. »

    We really enjoyed our trip to Utah. Rooms at Rubys were clean and the people at the front desk were very helpful. Bryce National Park is right down the road and Zion is only a little over an hours drive from there. If you like site seeing this is a perfect place to stay.

    3
    « Good location for a motel near Bryce »

    Ruby's is in a good.location if you will be visiting Bryce National Park. The rooms are large and have two sinks, one in bathroom and one in room. They have a laundromat, general store and restaurant. Since it is a motel the rooms are outside access and there is no elevator to the second room floors. Off season it was a good value. The plumbing is another story. We were in the Ponderosa second floor. Taking a shower was a challenge, either scalding or cold water and the tub didn't drain well so your in ankle deep dirty water. Also, housekeeping starts early and there are no do not disturb signs in case you want to sleep in.

    5
    « THE place to stay in Bryce Canyon! »

    Ruby's was perfect in every way - great location just minutes outside the park. Huge facility, lots of buildings and room options. Our room was cavernous! Restaurant was great, excellent service and good food. Loved the gift shops. Really an excellent stay!

  • 4
    « Great location! »

    We stayed there as a base location for our trip to Bryce. The hotel is in a great location. Thankful that the heater worked very well, as it was -6 degrees on our trip! Room was clean & the staff was very kind. Not a luxurious place, but a very cozy place to rest.

    4
    « Wonderful (Pet Friendly) Winter Experience at Ruby's! »

    When visiting Bryce Canyon National Park, In my opinion there is only one place to stay, and that is Ruby's Inn, right on the entrance road to the park. Note: room rates are very very reasonable during the winter months, but you will pay dearly for the luxury of being so close when in season.(location,location,location!!!) On a cold Friday nite in Febuary we checked into room 7507, which was in the Lakeview lodge building. A typical Motel room, updated and clean with a very large bathroom. Parking rite outside your door makes things even more convienient, as we travel with dogs. Our room was only $62.96/nite plus 15.00 pet fee & taxes...well worth it! Only one(1) restaurant open in the Ruby's complex this time of year and we were quite surprised how good it was ,Ruby's cowboy buffet and steak room, fancy name but basically a coffee shop style restaurant which served the purpose on our trip. Overall the entire facility was clean, and the staff helpful but nothing outstanding. No "WOW" factor but a very good pleasant experience, as we will recommend Ruby's Inn to our friends and family, and we will return! Overall Rating~Very Good, based on the $62.96 room rate!

    3
    « Not fine dining but not bad either »

    We ate dinner here last night. The salad bar is excellent and the main courses we had were ok but nothing special. The service was friendly and helpful. We would eat there again. There is a buffet where you can eat as much as you want so useful for very hungry customers. When we arrived at 6 there was a full dining room and a short queue to get in but by the time we left at 7ish the dining room had thinned out and there was no queue.

    4
    « Great location, decent hotel »

    My wife and I stayed here for one night while visiting Bryce Canyon. Our room was in one of the buildings at the far end of the complex. The room was a standard room with with average beds. The wifi in the room was decent. We ate dinner and breakfast at the restaurant as there is not too much else in the area. The dinner was average but not a bad meal and same can be said for the breakfast. The location of the hotel is great as it is right outside the park and has a bus stop run by the National Park Service that takes you directly into the park if you want. There is a good size country store for food, we got some supplies and were able to make some sandwiches for lunch the next day for our hike in the park. The laundry facilities were clean and open pretty late.

    3
    « Historic Inn »

    Historic Inn that is dated by today's standards. The room is small and the bathroom even smaller. If you are looking for an old west feel then this is the place for you. The lodge itself feels pretty authentic. The food service is average and commercial in feel. No free breakfast. The servers are wonderful and your best guides to local attractions. This is a Best Western but not like any other Best Western I've been to. If you are looking for something more contemporary, visit the Best Western Plus Grand across the street where you will get a free breakfast buffet included.

    3
    « Needs some updating »

    The location of this hotel might be the best thing about it. It is just one mile from the entrance to Bryce Canyon. It is one of the only pet friendly hotels in the area but there is no apparent pet area and very few areas to take your dog, mostly paved parking lots. The gift shop and small grocery store were very nice with a good selection of items in both at pretty reasonable prices. The room was a decent size and clean but had very old furnishings though it did include a small refrigerator and microwave. That being said, the bed was very comfortable. The restaurant food was okay but it had a very limited menu. Not sure if this is true year round or just in the off season.

    5
    « Bryce Canyon Fun! »

    We did not expect much from a hotel out in the middle of Utah even if it is next to a national park. But our expectations were greatly exceeded. The rooms were comfortable, clean, and cozy. Nothing super fancy, but nice amenities. The restaurant and main lodge which included a great gift shop/grocery store were all top quality as far as rural accommodations go. It must be hard to get quality food delivered but the restaurant was good and served straightforward American fare, cooked well, and presented in a no frills manner. They have a good buffet as well. The kid meal pizza was odd but that was the worst I could say about anything on the menu. Overall, I was very pleased with the prices, the service, the location, and the atmosphere. And they allow dogs in some rooms!

    2
    « Mediocre at best »

    Motel style rooms, with incredibly noisy heating unit and zero soundproofing from neighbouring rooms. Housekeeping staff were nice but reception staff were bored and surly, the hot tub was out of action and the facilities were absolutely awful. The worst restaurant I've ever been forced to eat in (nothing else open for 20 miles when I visited) and a shop with "food" that looked so terrible I chose to do a 16km hike with nothing but chocolate bars. I have no idea how this place is in business.

    4
    « February at Bryce Canyon »

    Attended a retreat at this facility. Staff was able to accommodate 200+ attendees. Rooms are ample; 2 queen beds with fridge, microwave & single cup coffee maker. It was hard to regulate the heater. Rooms were a good price.

    3
    « Main lodge is much better »

    I stayed here two years ago in the main lodge and loved it. This time I was given a room in one of the other motel areas on the grounds. I didn't love it this time. The room is of decent size and had two queen beds. The problem was with the noise. You could hear everything outside the room, people next door, and people overhead. The room heat control could not be set on constant fan. The noisy unit cycled on and off constantly- waking us up all night long. The first night we had to set it at 74, but the second night 68 degrees was too hot. So there was obviously a problem with the noisy heating unit. Shower worked well and we were given ample towels. The refrigerator froze all our items - the last occupant turned it up to max and we neglected to check the setting. The TV screen was big. There was a good hairdryer and a small coffee maker. I didn't sleep well so next time I'm going to insist on the main lodge or stay elsewhere. Pro tip- avoid eating at the hotel restaurant. The food is terrible.

  • 4
    « Brand new rooms! »

    Huge resort with all-new, clean, comfortable rooms! Cute western theme. Very friendly and professional staff everywhere. Easy access to everything. Right outside Bryce Canyon National Park. A good value.

    4
    « Nice comfy room, quite cold pool? »

    We visited here several times in the past and have always enjoyed having the facility of the pool and having the eatery and gift and general type store in the same building so again opted for a room in the main building. The room was large and comfortable and clean. The pool we found on the first evening seemed a little cold and after only a couple of lengths opted for a few minutes warming up in the hot tub. On the second night however I did a longer swim and it did seem to be OK. The Cowboy eatery here was pretty disappointing, we felt it could do a lot better, perhaps the captive audience from the hotel limits the managements horizons. Service from the staff was fine but their approach is to service just seems a little strange somehow and the place is lacking in welcoming atmosphere. Though not always a bad thing there's a pretty limited choice evening menu and draught beers though good seemed expensive for a junior, i.e. small, glass. At breakfast time the food was better but not served piping hot so disappointing, how hard can it really be to get food from the kitchen to table whilst it's still hot. Overall we enjoyed our stay as the location and collection of on-site facilities under one roof sells it for us but the eatery is very much the weak link.

    2
    « In desperate need of remodel »

    The room is old and needs updating. The showe/tub looked dirty even tough I'm sure it was cleaned. Walls are dinged up and wallpaper was dirty looking. The whole room smelled slightly smoky even though we had a non smoking room. Toilet overflowed just from normal use. Restaurant staff did not seem to be happy to be working there.

    4
    « Winter adventure »

    We had an amazing winter trip and the hotel had everything we could possibly need. The staff was friendly and the room had a microwave and fridge so we could make food in our room since there was only 1 restaurant open this time of year. I wasn't fully prepared for that and drove around looking for other restaurants since the hotel restaurant didn't have a big menu and was over priced. They did have a market in the hotel that had lots of options so it added to our adventure. We made breakfast and lunch in our room or took it with us while we explored.

    4
    « Nice hotel with a lot of amenities... »

    I spend 2 nights here and I really enjoy it, but it was off season. So, I can imagine that it must get very busy in the peek season. The room that I have was kind of a small motel attached to the main building. It was a bit old but ok for my needs. I enjoyed the pool and the spa area after long days of hiking. The only complain that I have is about the service at the restaurant. It was very slow and not professional at all. And it was pricy for the quality of the food they serve there. The good point is that this hotel is setting a 1 mile from the entrance of Bryce Canyon National Park.

    5
    « Hiking »

    Best Western Plus Ruby's Inn is a very good hotel in a desirable hiking place. But more rooms and dining space should be available in the city because there are too many tourists and hikers in the neighborhoods. We could not dine at Best Western during our stay because of a long waiting line, and instead we had to eat something at a fast food restaurant.

    4
    « Ruby`s Inn »

    What a great place, stayed here with some friends,only 1 night wish it was more. Very easy access to the park just down the road. The restaurant at night for dinner was awesome, only a bit of a line up to get in but went through very quickly.I had the Rib Eye Steak- have to say it was THE best I have had in a long time

    4
    « Perfect location for Bryce canyon overnight stay. »

    Clean basic rooms, check-in easy, location excellent-- adequate parking close to the rooms. In-laws really liked the mini-fridge. Options for dining limited in the area and restaurant was OK. But this is perfect for an overnight at Bryce after driving in from Las Vegas. Wifi worked fine. Late post- stayed in November 2016

    3
    « Mixed feelings on this place. Their story is great, but some things are really lacking »

    The rooms were ok. There was a lot of noise, doors slamming and walls were thin. Especially if you stayed on lower level. The people above you walking around was loud. We requested high room and we were not accommodated. Check in was crazy. Way too slow. The food was just ok, and the servers were over worked. Tour group was there, Sunday dinner madness- should have had more servers on staff to take care of customers. The food was really not that great. Bread was dry. Dessert bar was terrible.

    4
    « Nice room and good location, but poor service at the restaurant »

    We booked 2 rooms with 6 family members. The room was great. Bed are superb, bathroom clean and super. Only the restaurant staff was unfriendly and unpleasant. There are no breakfast buffet during our stay, only a la carte menu.

  • 3
    « Nice, professional staff, issues with room »

    Front desk staff was professional. We were assigned a room with someone else in it. Then we got another room with a toilet lever that kept needing to be reset. Only stayed one night and didn't have time to request a repair.

    1
    « i got screwed by this place »

    Booked and payed for a DELUXE room in the main building, upon arrival the reception put us in a standard room. When I asked to have the deluxe room as booked she said they were available but we had to pay extra! I asked to talk to the manager and that horrible person said to take the room or leave after we paid!!! She even called security since we were not complying with her instructions!!!! SHE CALLED SECURITY! Me and my wife were shocked!!! I am a very frequent traveller and i am laid back when it comes to lodging but this was really a bridge TOO FAR !!!

    4
    « Ruby's has it all! »

    Ruby's Inn is located just 3 miles from the entrance to Bryce National Park. We stayed in a room with 2 queen beds, a long counter and sink and another sink located in the full bathroom. This was convenient. Ruby's Inn has a small grocery store, a gift shop, a laundromat and a restaurant. Because there are few services in the park in January , it helped that we could stock up on food for our day at the park and have a meal on site after a tiring day of hiking. The food at Ruby's Buffet is filling but just okay . I would recommend this property.

    2
    « You get what you pay for »

    This hotel has rooms sprawling quite a ways away from the main building. If you are unlucky enough to get a room in one of these buildings beware. There are no marked paths to the restaurant/store...you must walk across a parking lot through traffic. in addition, check to make sure the refrigerator is turned on when you arrive and clock is plugged in. The ice machines may not be turned on in your building, so call the front desk first to find out where operating machines are located. They don't post signs on the machines that are not operational or to tell you where working ones are located.

    4
    « Good hotel »

    Pros: There are only 2 hotels in Bryce canyon city. This is one of them. Staff is very helpful. Very close to Bryce Canyon National Park. Plenty of rooms available. Cons: Parking in front of the lobby is temporary. I parked in the parking lot front of the lobby, took all my luggage and went to check in. But, the rooms were away (roughly 300+ meters) from it. So, I had to put my luggage back in the car and had to drive to my room location.

    5
    « Very nice place to stay »

    We stayed on a busy holiday night & they treated us very well. The restaurant struggled with the load of customers but the food was pretty good. The bathroom must have been for handicap use because it was huge, but it was also beautiful.

    5
    « We'll be back every year! »

    We had so much fun at the NYE party at Ruby's Inn. It is a family friendly environment. It is affordable and loads of fun. There was necklaces, glow sticks, party hats and more to choose from to deck yourself out for the NYE party. The hotel, staff, etc was amazing! Kids eat free at breakfast. We swam, ice skated and saw the amazing park.

    4
    « Hotel was great! Restaurant not so much! »

    My hotel stay for New Year's was great. The restaurant was not great. Sunday night buffet, the food was partially cold! Then when we ate there Monday morning, we were seated immediately. Then it took 20 minutes for the server to come take our order, by then the buffet was closed. After our order was taken, it took another 45-60 min. to get our food. We were on the verge of just leaving. The waiter forgot about us until we were getting ready to leave. Then he came in and apologized about the slow service, and told us that the kitchen was swamped and it would be another 10 min. I got up and went to the restaurant. Surprisingly, the place was almost empty! The food came out just after I got back, and it was cold!! We just ate it because we'd been there for over 1 1/2 hours already! I was so disappointed! I really hope things change before next year! Good thing the Hotel makes up for the crappy restaurant service!!!

    4
    « Clean rooms and friendly service »

    Great place to stay when visiting Bryce Canyon! Room was very clean and comfortable. Check-in/check out was quick and efficient. Very good value especially considering that we booked at the last minute. Would definately stay again.

    5
    « Great Place to Stay »

    This was a wonderful hotel. Simple but a good experience. It is at the entrance of Bryce Canyon and you do not have to drive far to get to the park. The only thing they could add to make it better is a movie theater.

  • 4
    « Our return visit »

    This is an excellent place to stay, located just outside and minutes away from Bryce Canyon, it has everything you need within walking distance. We stayed here for one night as part of a National Parks bus tour, our second stay at this busy lodge, the previous being in 2010 and we had very much looked forward to returning. Our room was near the lake in a much quieter block than our previous stay, it was clean and spacious with two queen size beds which were very comfortable and had everything we needed. The restaurant was very busy in the evening but we were seated within a few minutes. I must admit there was not as much choice of food in the buffet compared to the previous stay, we missed the wonderful melt in the mouth beef which is no longer on the menu but overall we enjoyed our meal. Bryce is a fabulous place and our travelling companions were all very impressed with the canyon and also enjoyed their stay.

    5
    « Great value & Great hotel »

    I was bit hesitant after reading some reviews. Booked over the phone and receptionist thought I was joking at the end because my name sounded like "no" at the end. Decided to increase length of stay at check in and stay at the main building. There were about half dozen separate 2 story buildings close by to the main lodge. Decided to stay at main building for comfort. Check in took a while, presumed due to phone booking and changing reservation at the check in. Room was spacious. Beds were comfortable. Internet worked well which was pleasing. There was jacuzzi bathtub which was bonus. One problem was that water temp kept changing - I set it on mild hot, then it would turn hot, then cold, and cycles through. AC/heater worked well. Best part was the location and convenience. Main building has swimming pool and exercise room, and is connected to the store and restaurant. Though rate was cheap, NO breakfast was provided - so I went to the store and got some microwave meals and snacks. Which I could get free coffee from the lobby/hotel. It was also by the entrance to the Bryce canyon, which saved lots of time. Across the street was "old town" which was closed for the winter. Lobby area was well decorated - all connected to the store & restaurant. Bought winter hat and hiking socks. Other souvenir items were available as well. I was surprised and impressed with the availability and variety of products they have, from grocery, clothing, camping, souvenir, books, paintings, etc. Price of items were generally bit more expensive but considering middle of nowhere area, it was acceptable. Walls were bit thin. I would hear people moving around on upper floor easily as I was on first floor. If there were family/kids, noise would have been an issue. My neighbors were quiet at night thankfully - it's potential issue to consider, but true for most hotels. Overall I enjoyed the stay at the main building and recommend with possible noise issues.

    3
    « perfect for a one night stay »

    We spent Christmas Eve in the Deer Lodge(they have multiple lodges) in a double bed King room and the room was big and clean. The hotel has a pool and a jacuzzi(opened until 10PM). The beds were pretty comfortable. Continental breakfast costs 5 dollars/person. We had a good stay at this hotel.

    1
    « Weird policy »

    I booked the room with option "room is to be assigned when check in". When I checked in, I was told I could only get a queen beds room (but I didn't want to squeeze with my gf on a small bed). I was told at their hotel if I booked the room via 3rd party merchant, I would have 99% chance to get queen beds. I have never heard abt this at any other hotels, even at other best western hotels. I always asked if I can get a king bed and if they had one available, they were always happy to give me one. So please be AWARE! If you booked through 3rd party, you should be ready to accept sneer at this Ruby's Inn. They front desk lady repeated at least 3 times "since you booked through 3rd party" during our 1 minute talk. Was I wrong booking a room via 3rd party? I didn't get it. I felt very uncomfortable with the front desk lady because she had attitude, inpatient, and unprofessional. Even though the lobby was fancy, I didn't have a good mood during my stay. Just because of her. For myself, I won't choose Ruby's Inn for my next Bryce trip.

    4
    « Hotel Run very well »

    Our stay was very comfortable very clean and the whole hotel is run brilliantly, greeted with a smile on arrival and willing to help with some local info, I was very cold on our visit and sitting at around 7000ft it gets cold quick, but our room was very warm and comfortable, we also had meals there which were very good

    2
    « Glorifed Motorlodge. Would Try to Avoid in the Future. »

    This was our first time visiting Bryce Canyon National Park, and I picked Ruby's Inn for it's proximity to the park. Our rate was pretty affordable because we were staying in December. It's kind of disappointing that the majority of the rooms are motel style, because that type of room access tends to be noisy and less secure. Upon check-in, we found the main lobby area to be nice, like a log lodge. The smell of the wood burning fire was nice. The rep who checked us in was not particularly friendly, but it was a quick check in. We were assigned a room in one of the buildings to the left of the main building and laundry building. The rooms were okay, but I think they need to be updated. We did find the room to be noisy from all sides -- we could here people from the front wall that faced the parking, as well as from other rooms on all other sides. I was awoken intermittently throughout the nights there from other guests coming and going. The bathroom area was pretty worn out. Almost all of the grout between the floor tiles was cracked or missing. The shower valve allowed the water to become dangerously hot, and it didn't regulate the temperature well. Also, I don't know who is in charge of the toiletries at Best Western, but they absolutely stink! They smell so cheap and terrible. It's like they use Mr. Bubble as their benchmark of what shampoo and conditioner should smell like. The biggest problem we had with Ruby's Inn is the lack of and poor food options. When we there, literally the only two options in the whole town of "Bryce Canyon City" were at Ruby's: 1. Ruby's Cowboy Buffet 2. Ruby's General Store (Grocery). Basically "Bryce Canyon City" is a complex of Ruby's businesses, most of which are closed in the off-season. The Cowboy Buffet restaurant didn't serve a buffet during the off season, had a poor selection, and was way overpriced for cafeteria quality food. Unfortunately there is nothing else around, so Ruby's really has you trapped. They should really do better. The grocery for us was stocked okay, but the prices were ridiculous!! I understand a bit of the mark up because this isn't a supermarket, but we're talking every item being 3x the price of what you'd normally expect to pay. Frozen Marie Calendar's or Hungryman dinners for $7-$10. Microwavable Campbell's soups for $5. I refused to purchase anything in their grocery because I would not be ripped off to that extreme. Overall, I would not recommend this place, or staying in the town of Bryce Canyon City. In the future I would plan a trip with the official park lodge is open, and stay there. Or stay in a hotel a bit further away and just drive to the park. Also I'd plan to bring my own food into the area and just take care of cooking my own. There's really nothing worth eating around the area, and what there is to eat is way overpriced.

    1
    « Worst stay at a Best Western ever »

    The bathroom was disgusting. tub backed up with 4 inches of water during shower, tub faucet leaked, wallpaper falling off, ceiling falling down, sink faucet was very hard to turn on. would not go there again!

    4
    « Can't beat location »

    Location-location-location, can't get any closer to the park than staying here. Inn has various options for stays in hotel/motel /cabins etc. Easy check in, great staff through out the gift shop, restaurant and inn itself. Offers both an all you can eat buffet and full menu with beer and wine. A bit pricey but good. Room was a typical hotel style layout with 2 comfortable beds, dresser, TV, clean, good water pressure in shower. Has everything you need right in the area, plenty of parking, gas station across the street that rents ATV'S as well. Overall a solid choice for the $

    2
    « Not worth the money! No Vegetarian food »

    During winter I guess there is no option but to stay at Ruby's Inn. I was excited about my stay (my name being Ruby too) but it was not a great stay. 1. How can the swimming pool and hot pool not be connected to all the rooms through a walkway. How can someone be dressed up in a swimming costume and walk in this winter cold weather after long hikes in Brcye walk in the open. The hot pool was so tiny that only a single person can be comfortable to sit inside. 2. How can you have NO Vegetarian food to be served in such a huge hotel. Forget being vegan. There is no Vegetarian option besides salad (which is not my preference in this winter). With no breakfast included in the room package, I was left with oatmeal and bread. Only subway for LUNCH and DINNER for my 3 day stay. Why do vegetarians have to starve always. 3. After getting my room cleaned, there was no bottle of Moisturizer kept in my room and no room service for someone to provide it. In winters you should be sensible to at least keep one bottle of moisturizer per person and refill on every visit after cleaning. 4. The rooms were old. How can you have stone floor near the sink and in the toilet in such cold weather. 5. They gave no maps or guidance for any recommendations on the hikes at Bryce. The only thing was the room was well insulated. It was overall a very disappointing stay.

    4
    « Good experience »

    Food-to-go at the restaurant was great although the restaurant receptionist was not made aware of which items were still available. Had to wait for at least 10 minutes until I was informed that the item I ordered was no longer available. That restaurant receptionist seems detached that night. Overall, experience was satisfactory. Check-in first before unloading your stuff since the assigned room might be in another building far from the check-in building.

  • 3
    « Open in off season »

    The title explains why we eat there every night of our visit. We could not find anywhere else. Our first meal was disappointing. My friend had over-cooked pasta and I had a very average steak. The Hoodoo beer was good though. Breakfast the next day was OK, and the dinner on the second night was a great improvement on the first evening. Our server was more on-the-ball than our first helper and he listened carefully to our preference on the pasta, which I ordered, and it turned out tis time to be al dente, with a very tasty sauce. My friend's spicy shrimp also went down well. Overall a patchy experience, but was getting better with each occasion.

    3
    « Alright »

    We were in the main area close to the shops/mini-market/restaurant which was convenient, a shuttle is situated to the right of the restaurant, I think you have to pay but I went with our Tour Guide who had an Annual Pass so I was ok, We ended up talking, getting lost in Bryce Canyon National Park and missing the last shuttle back so we had to walk which I was fine with but she didn't enjoy, we saw deer near the entrance as the sun was setting, this evening was probably the only pleasant memory I have of this trip. You need to order food to be served alcohol, you cant just have a few beers, and there not pints either, they serve them in a little glass. Big room, cant remember if there was wifi,

    5
    « A Genuine Surprise Under the Lid »

    We stayed one night, accompanied by our two small dogs, in early November. Our expectations were far lower than what we encountered. The location is perfect for enjoying the magnificent scenery of the canyon and the hotel offers warm hospitality. Although the dinning area is shared with international tourists and their guides, the food service is excellent, the quality great, and the value exceptional. The rooms were clean, well appointed, and comfortable. The gift shop covers the gamut of southwestern items at fair prices. All in all I would recommend this hotel to anybody visiting Bryce Canyon.

    5
    « Perfect in every way... »

    This was an excellent Hotel which more than satisfied our needs. The staff were excellent, the facilities were excellent and the price was also excellent - great value for money right at the doorstep of Bryce Canyon National Park - PERFECT.... We give this Hotel the highest possible recommendation and YES... we will be back.

    3
    « needs work »

    great location at entrance to Bryce Canyon Nat'l Park. My room door to the parking lot wouldn't latch because door frame is so old and worn. Moved to another room and that door had to be pushed or pulled with full body to close. Renovations are needed. Food in restaurant is basic and pretty bland. Need dark beer choices. The history of Ruby's Inn is amazing and my stay there 20 years ago was much more enjoyable.

    3
    « Lodge: cool. Rooms: average. »

    There isn't a lot to pick from in this village, but it's the closest option to the Bryce Canyon National Park entrance. The lobby in the main lodge is impressive - 2 stories high with log walls and a massive working fireplace. However, despite the mountain cabin look of the motor hotel buildings, the rooms, though large, are a little dated. It was clean, the bed was comfortable enough and everything worked... just lacking a little of that lodge charm from the lobby. Parking right outside the ground floor rooms is convenient. Massive restaurant and big gift shop.

    5
    « Great place to stay »

    We really enjoyed this hotel. The rooms were clean and comfortable. Our room had a great view of the hills. The hotel is so close to the national park that you can go for a hike or sight seeing and then come back and rest before going back to enjoy the park again. The restaurant had lots of food options and a nice atmosphere. I would gladly stay here again.

    3
    « Comfortable but busy place »

    The rooms are comfortable and have all the basics, but be aware that there are multiple buildings and you may be walking through the parking lot to get to the main hotel/restaurant complex. The outer buildings are 2-story motel-like facilities, and don't have elevators (the main building might). This place also caters to some bus tours, so there can be long lines to get into the restaurant (even before it opens for breakfast). Despite these issues, the room itself was fine, as were the two meals I had there..

    5
    « Best western Ruby's Inn, Bryce Canyon Utah the Best »

    My family and i with my furry boy and friend had a best stay ever. I enjoyed it very much but the only thing is missing is another kore days to stay. I wish i can extend our stay but unfortunately we have to go back to work in Los Angeles. But overall. BW Ruby's in is highly recommended. Everything was there. groceries, restaurant and store where you can buy souvenirs as well.

    5
    « Excellent location and comfortable stay »

    This is a very comfortable hotel, with a lot of rooms. The lobby gives an appearance of a warm and welcoming place. I was earlier than the hotel check in time and the lady was gracious to check if my room is done with laundry etc. There is a restaurant in the hotel itself which is a bonus although it gets real crowded in the evening. They have a gift shop and grocery store in the hotel premises which makes it an even more complete living experience - especially if you have children. The room was spacious and comfortable. No complaints.

  • 2
    « Didn't like the hotel »

    Only have the business because of the location.I didn't like the hotel and do not recommend to go there. Bryce Canyon is a nice and great place to visit. But look for a better hotel. First time I have stayed in a BW low quality !

    5
    « such a good place to stay »

    Comfortable. all amenities to hand, including a great swimming pool and jacuzzi, Wi Fi, general store, restaurant. Staff friendly and helpful. So good for accessing the Canyon and all it has to offer with minimum driving each day.

    2
    « NOISE, NOISE, NOISE!!! »

    Requested a quiet room, but placed next to the stairs on the first floor. The noise from the first floor was ridiculous! Room smelled musty and was dark and depressing. Outside of hotel appears cute, but rooms are not! I would not recommend this hotel - we hardly slept at all.

    4
    « Great hotel and perfect location »

    This hotel is well located near the entrance of the park. It's close to the general store, gas station and has his own restaurant. WiFi is free and working, room has microwave and fridge. I do not find anything negative to say. It's not a 5 stars hotel but It's clean and well maintained.

    5
    « An excellent experience! »

    I have been staying at Ruby's Inn for my entire life. I remember staying there with my parents. There is a history to the Inn that cannot be expressed in the hustle of modern accommodations. If you are headed to Bryce Canyon, plan on staying at Ruby's Inn!

    4
    « Nice Country Hotel! »

    Location is great!, rooms are clean and comfy, internet works good, friendly staff at the reception. and of course a really nice store and restaurant. Would come here again! nice pool too! the stay was perfect!

    5
    « Great time »

    Loved this place. Beautiful scenery and the room was perfect for our family. Staff was very friendly and helpful. The store had anything you could want. There were not a lot of people so we enjoyed that.

    5
    « Lovely hotel with great facilities »

    This hotel had a pool, hot tub, laundry facilities, restaurant, general store and was pet friendly. It had a beautiful lobby with a fireplace and couches to enjoy reading a book by. Our room was clean and very nice. I would stay here again.

    5
    « Great time at Bryce Canyon »

    Awesome location, awesome service, great food, great value. We will be back with the family next year, as we need to show them the beauty of this area. Bryce Canyon National Park has some of the most amazing landscapes, and the hikes are outstanding.

    5
    « Perfect for the location! »

    Comfortable rooms, nice people and a very welcoming restaurant/bar on the premises. Located on the river and in the middle of an amazing place! Easy check-in and amazingly easy check-out with a follow-up e-mail.

  • 5
    « Excellent hotel restaurant not so much! »

    The rooms and hotel service were great. Room very clean, unique building. The restaurant buffet lacked options and the food was bland for a $33 buffet we expected much better. The food was soo yuck we opted out of breakfast the next morning.

    4
    « Be prepared for the off season »

    While the area is beautiful any time of year and the hotel was very nice...there were very little options for food and beverage other than Ruby's. Apparently in the off season the area restaurants are closed and the store is quite expensive. Be prepared, bring sustenance!

    5
    « All you need in one location »

    Ruby's Inn has everything you need for your stay, rooms are well appointed, great choice of places to eat and a huge gift shop. A great place to stay when visiting Bryce Canyon. You can pick up the bus right outside the hotel which will take you around the canyon to numerous viewing points, all of which offer a different perspective, sun rise and set are the best times, watch how the canyon changes colour as the sun comes up and goes down.

    3
    « A place to stay »

    Very convenient location close to Bryce canyon park entrance. A huge tourist trap with all the trimmings. The hotel itself is a bit worn down with a musty smell to it. There are many shops and things to buy. Very busy - hoards of guests coming and going. Large indoor pool which we did not try. Good place to bring kids if Bryce canyon itself isn't enough for them. Does not live up to the ads.

    5
    « Good Value, Great Location »

    This hotel was completely satisfactory for a vacation experience at Bryce Canyon. It was very near the park entrance and had very reasonable prices, with a decent restaurant. Furnishing were up to date and of good quality. There was a large indoor pool, which I did not use, and an extensive store/gift shop, which had a number of guide books for Bryce and other parks, among other items.

    5
    « It felt peaceful. »

    Lovely, comfortable room. Good restaurant. Laundrette. Good general store on site. I wanted to stay longer. This place is relaxing with excellent access to the park. The food was good value, especially the buffet.

    3
    « Convenient location »

    Ruby's Inn is a giant Best Western right outside the entrance to Bryce Canyon National Park. There is a general store, a buffet restaurant, laundromat, & shuttle stop at the hotel. The check in process was quick & our room was clean. There are several wings to this hotel, it is huge.The parking is right outside your door. There's an indoor pool. This hotel caters to large groups, & there were several bus tours staying there. We didn't eat at the restaurant because the reviews were awful. This is a basic hotel, with a mini fridge in the room. The bed was comfortable.

    4
    « Convenient Bryce Canyon hotel »

    Bed had a dip in it and made for an uncomfortable sleep. Would suggest a new mattress. Otherwise the room was clean. This hotel has many convenient amenities like a General Store, a Bryce Canyon shuttle bus stop in front, restaurant, and National Park office to purchase park passes. Went in late October. Perfect hiking weather and no crowds. Chilly in the mornings and nights but sunny days. Bryce Canyon Pines Restaurant (at least 10 minutes drive) was a very good restaurant given the limited choices nearby and was a reasonable drive from Ruby's Inn.

    2
    « Horrid Bellman, Unhospitable Front Desk Personnel »

    Positive first: Restaurant staff and waitress were wonderful. Location is great. Gift store personnel are helpful and pleasant. Negative: Bellman should be replaced. Very rude, told us we could take our own bags if we want, as we already paid his tips. Hurled a bag (the wrong one) at a guests' door. Front desk staff managers, both evening and morning, were unappreciative of our business and don't show the customary hospitality expected, such as "please" or "thank you". If my company didn't require my stay here I would never give them our business.

    5
    « Ruby's Inn Bryce Canon »

    Perfect location, helpful, friendly staff. Trading post store has anything one might need plus more. Nice restaurant with breakfast buffet. Location is a shuttle stop for the National Park, making park travel easy and carefree.

  • 3
    « Bryce Canyon Landmark »

    The shuttle for Canyon tours stops in front! The restaurant has buffet and is good. General store is good. AC was loud as wall units go. Internet was not terribly fast. Good place to stay. The shuttle service at the Inn made it easy to do the Canyon. Great view of the lake.

    4
    « Fun spot for the family to stay visiting Bryce »

    We will likely turn this into an annual event. It is a decent Best Western and it had an in-room microwave and mini-fridge, although I wouldn't count on the fridge really keeping anything cold. We didn't eat on site because it seemed prohibitive in cost, but we were able to have enough space in the rooms that we brought some of our own food. The onsite grocery store was surprising in how much it had to offer, although everything was twice as expensive. The pool was a blast for the kids and we had a great time.

    2
    « Great Location, But That's All »

    Convenient. A huge, complicated property at the edge of Bryce Canyon National Park. Chaos at front lobby due to many visitors arriving without reservations. Room smelled like a stale refrigerator. Laundry facility is convenient ($4 per load plus laundry soap charge). Store has most everything needed for traveling, but at a cost. Breakfast buffet at the hotel was reasonably priced; cold food was hot, hot food was cold. For all the reviews I've read, I expected better quality.

    4
    « Hotel at Bryce Canyon »

    We stayed two nights at Ruby's Inn. Like most Best Western hotels, the room was comfortable and clean. This is a sprawling complex, with numerous buildings, a general store, laundromat and restaurants. The restaurants offer fairly heavy food selections. However, for anyone who wants to spend a lot of time hiking or site seeing in Bryce canyon National Park, Ruby's is a good choice.

    5
    « Descent hotel in a great location »

    The original Ruby's Inn burned down years ago. It was the first in the area and has maintained its dominance with a large, sprawling facility. The room was comfortable and the location near the park entrance is perfect.

    4
    « Decent enough for the price »

    We stayed here two nights while visiting Bryce Canyon. The hotel itself is quite large. The lobby was very impressive with the high beams and log cabin feel. We were placed in the Deer Lodge. Each building has it's own name and there are many of them. We were given a king room on the second floor. There are no elevators here so you must carry everything up the stairs. The hotel was sold out our first night but was very quiet. There were a lot of tour buses and motorcycle touring groups. Our room was large and had a refrigerator. Although it could use some updating it was very clean which is the most important thing.The bed was pretty comfortable. The only thing that I didn't like was the squeaky floors. They were annoying as you walked around and I could hear the floor squeaking in the other room. We visited the store on the premises to pick up a few things for breakfast. It's very pricey seeing they seem to be the only game in town. Try to pick up your supplies before getting here. We also ate in the restaurant for dinner one night and breakfast one morning. It was just okay. There are places across the street to eat, buy gifts, and a rodeo in the area but being mid October, they were closed for the season. All and all it is a decent place to stay while visiting Bryce Canyon. I would stay here again.

    3
    « Stay in Tropic »

    Everything in Bryce except the hotel room itself was very overpriced. Ruby's has a monopoly in Bryce and they make the most of it. Stay in Tropic, next town East, for a cheaper room and a short drive back to Bryce Canyon

    1
    « Up all njght »

    Next time i would stay in nearby Tropic. Thin walls, thin floors, cheap interior. First floor unit of two story, sounded like the person upstairs was going to come through the ceiling. Had to turn the tv loud to drown out the voices next door. And the tv was the most confusing system I ever saw! First and last Best Western experience, go with a consistent non franchised chain.

    2
    « It's just an overpriced and old motel! »

    Ruby's Inn was a huge dissapointnent, after reading other comnents. It's an expensive tourist trap. Althougth, thankfully, the bathroom had been updated, the rest of it looked like sonething out if the sixties. Low to the floor beds with thin mattresses do not make for a restful night. The mattress pad, also from the sixties, was wadded up under the sheets, so I had to remake tge bed. The room was dark and smelled even older. No breakfast is included, and when I saw the room, I wasn't about to spend more money at their restaurent. My best advice is to choose another place to stay in this area. It may be a few bucks more, but will be worth it.

    4
    « Unique Place »

    Unique place to stay when visiting Bryce Canyon and Zion National Park. Clean, comfortable room. Dinner buffet offered a little bit of everything to suit most tastes. Customer service could use some improvement.

  • 3
    « A little overrated, average hotel »

    The room was nice, it was clean. The walls are thin and the door was ill-fitted. The gift shop was nice, okay prices. Buffet, average, service there, not the best. Lots of people mulling around, busy place.

    3
    « Too commercial and crowded »

    This place was packed when we checked in. The room they gave us was nice; however, the first floor room window overlooked the loading dock with a large garbage container. It was for only one night so it wasn't that big a deal. Restaurant was common fare and gift shops were all within the hotel. Very crowded place. A very short ride to the entrance of Bryce Canyon National Park which was worth the stay.

    5
    « Only place to stay in the old wild west »

    After touring Bryce Canyon, our tour bus stayed here 1 night and it was comfortable. You may have to walk far from your room as it's a big place and you will need a flashlight to see in the dark. Ruby's Inn has a huge gift shop which has everything you might have forgotten for babies, children and adults. Also, unique coloring books on wildlife native to that area. T Shirts were affordable too. The grocery side sells alot of individual sandwiches, breakfast items, fruit and many items to cook on a camp fire. Some items are pricey but you have no choice. The restaurant had a huge variety on the buffet or you could order off the menu cheaper and still have huge portions. It was very good. There was a teepee outside our room that could be rented for the night which had beds and heat as it would be a fantastic experience if you have children. This was a good place to end our day and begin our day as everyone was friendly.

    4
    « nice stay »

    Great hotel right before you go into Bryce Canyon. Rooms were clean and nice. Restaurant in the hotel is good and cute little shop connected to hotel. Highly recommend Ebnezers Dinner Show offered by the hotel.

    4
    « Perfect location for Bryce »

    Have been here before , boy has it grown! hotel is nice,you have to share it with 4 or 5 tour busses but we knew that going in. Rooms were nice, clean, and spacious. Just know if you are going to eat there it will be crowded.

    4
    « Two Night stay »

    We stayed at Rubys Inn for 2 nights and had a room overlooking the Lake which was very nice. It was clean and tidy and the Wifi worked well in our room. The restaurant was very busy on an evening but although when we arrived at 8.15pm the queue to get in was right back into the gift shop it did go down and we were in fact only about 20 minutes getting in. We chose to have the buffet but it was very good and plenty to choose from and they kept everything well stocked. By going in at that time we didn't feel rushed to finish as you would have done earlier as they would need the table. The hotel was about 10 minutes from Bryce Canyon National Park in the car but the Shuttle Bus Park was opposite if you wanted to catch the bus to the various points.

    4
    « Very Good Place for visiting the Park »

    Huge facility; very well maintained; a little pricey but very convenient to the park. Rooms were clean, current & roomy. Good bed; quiet; Well stocked shop in main lobby. Good restaurant experience. Buildings are spread out and we had a long walk to the lobby.

    1
    « To be avoided »

    We got there because we have received an automatic upgrade from the close Bryce Lodge. Great you would think...nope! Not at all.. The hotel from the inside looked nice, many shops, pools, very charateristic..like a motel with many small buildings but once we got in the room...bleah We found: - dirty toilet seat - dead fly inside the bed - wrinkled bed sheets (like if they haven't changed them) Luckily there were 2 queens and we slept is the less worse one. It seems to be a nice hotel, what don't they care about their rooms too?

    3
    « Okay place to stay »

    We were visiting Bryce Canyon on our way home. We stayed only one night. Handy close to park. We were in Lakeview Lodge 2nd floor. There were no elevators. No breakfast included with room but restaurant and small store closeby. Carpet in room could be cleaner.

    4
    « Convenient location for visiting Bryce N.P. »

    We stayed one night for catching the sunset and sunrise in the park. Just a few minutes driving to the view points. There is only one restaurant in the hotel and another fast food restaurant across the parking lot. A large general store in the hotel, a plus for preparing lunch for hiking. The hotel rooms spread in large area and do not have enough lighting in the driveway. The rooms are large and comfortable. There is only a minor issue, has to pull harder to close and lock the door for our room.

  • 5
    « Utah Trip »

    This was an excellent place to stay, located just outside of Bryce Canyon and everything you needed was located within walking distance. Excellent restaurant and food, pleasant staff and very clean. I did review this on Trip Advisor forum and was certainly glad I chose this place to stay.

    4
    « All you need there »

    This hotel is great located to get to the Bryce Canyon. It?s only a five minutes drive to the entrance gate. The lobby is impressively designed in western style. We spent there one night with a group of 6. Our rooms were simply furnished with two soft, king-size beds. You also can use a large indoor pool and a gym. The staff is friendly and courteous.

    2
    « Surly hostess »

    We have visited Ruby's Inn for breakfast often as we pass through the Bryce Canyon area. Our expectations are low and we know it's a bit expensive, but frankly I don't want to cook breakfast. Today's visit was remarkable in that the entire hostess staff seemed to go out of there way to be rude. Every interaction we had with them was poor, from the initial greeting at the door to random encounters in the restaurant .Our waiter was great and attentive, just don't cross the hostess ladies.

    4
    « Great location for Bryce Canyon »

    We spent one night at Ruby's Inn. Ruby's was a big and very busy complex with numerous options for travellers i.e. camping, motor home travellers and hotel / motel style rooms. The majority of rooms look out over various car parks or a lake to the rear of the site. We were fortunate to be have a room at the rear of the site but unfortunate that ours and the one below on the ground floor views were obscured by the staircase. Although not an issue for us there was no elevator insofar as we could see; so travellers who find it difficult to negotiate stairs should check accessibility or ask for a ground floor room. We had a large room with two double beds and a fridge that came in very handy given the hot weather. The bathroom looked a little tired but it was great to have lots of towels. We used the on-site dining facilities that are clearly very popular. They are designed for very high volumes of visitors and rapid turnover of tables. There were long lines of people waiting to be seated whenever we visited. The menu offers either a extensive buffet service or a relatively limited range of individual dishes. The feeling we got was that the buffet was the main focus as it enabled catering for the masses at a reasonable price. Although buffet dining didn't really appeal to us we chose this as the options were limited and we were not aware of anywhere else to eat locally. We found the food generally poor / bland and it reminded us of school dinners. Having said that we accept that this style of dining may appeal to many. The staff were mostly very helpful. In summary Ruby's is in a great location for Bryce Canyon, being only a short drive to the National Park entrance. This made is easy to return after enjoying a full day out including the sunset and in the morning taking a trip before breakfast to photograph the most stunning scenery. The accommodation was clean and presentable but dining experience not up to the standard we expected or received on the rest of our trip. There is a gas / petrol station just across the road from Ruby's.

    4
    « All you need »

    Ruby's has everything you might need for a stay in Bryce Canyon. There is a huge gift shop,grocery store,restaurant,diner and laundry. The lodge room was clean and comfy and the food was ok if a little pricey. The location is perfect for exploring Bryce and the staff were all friendly and knowledgeable. Decent stay

    2
    « Badly in need of updates »

    I believe they have tried to update the décor somewhat but the bathrooms are old and need a complete redo. The water temperature fluctuates so watch out or you may be scalded. The steps up to the rooms are old metal steps that you would see in motels long ago, the decking to get to the room creak as did the floors once you got inside your room. The beds were comfortable. The TV was fine. No breakfast is offered for this high price. The location being close to Bryce national park is the best thing about this hotel.

    4
    « May as well bite the bullet »

    So it seems like Ruby's runs most of the activities, etc. in Bryce Canyon City. Stayed here on Sept. 12 for one night. Cost $200 for that night, but the room was extremely clean and nice, and I have no complaints about it. It's a huge hotel and super close to the Bryce park entrance. The shuttle bus stops right in front of the hotel. There is a huge gift shop, laundromat, several restaurants, and a very nice welcome lounge. Didn't see a pool, but maybe I missed it. Didn't eat at the diner, but did eat at the restaurant inside. The food wouldn't make my hit parade,, but lots of folks were eating the buffet. We had a burger/fries, and a ravioli dish, which may appeal to folks who like a heavy white sauce, but to me, it's gag-time. And the food is not cheap. The restaurant is super crowded at lunch and dinner, as lots of tour bus folks get dropped off here to eat. Hotel staff is nice and they let us check in early without additional fee.

    3
    « Place to park your head »

    We stayed here while visiting Bryce for one night as we couldn't find reservations inside the park. It was about $50 overpriced for what you got and now we wish we had stayed at a hotel farther from the canyon as it didn't take long to get into the entrance at all. The rooms were fine and clean and beds comfortable but the dining in the morning buffet was terrible. Worst food ever. Felt embaressed to show all the foreigners what an "American" breakfast was like. Mushy eggs, toast only on request and cost extra for coffee and juice ( which know one told us). Would not go back there again.

    5
    « best ever »

    amazing would stay again--the restaurant is amazing too--16oz T-bone for 25.00--best steak I have ever had out--you must go. Location superb--cigars out on the grass with amazing views. lots of rooms and great access to the Bryce Canyon

    3
    « Ruby's Bryce Canyon »

    We liked staying at Ruby's. The room rate was very satisfactory. The room itself was just average but it had everything we needed including a refrigerator and a microwave. There was plenty of hot water, coffee, and 2 sinks in the bathroom. We did not like the food at the restaurant. We did like the proximity to Bryce Canyon which was the purpose of our stay.

  • 3
    « Fantastic Location, but older building. »

    The location of this hotel is fantastic since it's just outside the national park. However, it needs some refreshing. I have been here in April and also in September, and I find that the rooms still look tired and old. The the quality of the room, the price is not excellent. However, the proximity to the park makes up for the most deficiencies in appearance of the rooms.

    2
    « Dissapointing »

    A 1960's hotel in the 21st century. Bathrooms are dated with leaking and cracked bathtub. No ventilation in bathroom save for a window that opens onto a parking lot so you can share your bathroom experiences with your neighbors. Found out after check-in that they had charged my credit card an additional $25 as a "security deposit". I had booked this room on Booking.com. When I asked the manager about this she first claimed that the price I got from Booking.com did not include taxes. I produced the receipt from Booking which indicated that the price DID include taxes. She then changed her story and admitted to the $25 security deposit. I asked where this was indicated in any written material. She said there was none. I asked her if she would give me something in writing indicating I had been charged this without my knowledge or approval. She said they didn't have anything in writing. I asked if it was their policy to make unauthorized charges on guests credit cards without their knowledge. She replied that it was the hotel's policy. We were charged $163.78 on Booking.com for this room. My credit card was charged $188.78 upon check in. The same room was available for that night at $131.35 on the internet but it was too late to change my reservation. To be clear, upon checkout my credit card was then charged the $163.78 and the $188.78 was credited back (we didn't wreck the old room). However, I have stayed in hotels all over the world and even in places that did charge a security deposit, but who made it very clear upon check in. Really a sleazy operation. Cannot recommend. There are other good choices nearby.

    3
    « Hits all the bases but falls short. »

    This motel has very little competition so they are charging too much for their rooms. Our room was not clean and when housekeeping was shown, they were uninterested. The toilet was plugged and took 2 visits to get it cleared. The location is ideal and the bus system is terrific. We also stayed in the RV park and that was a very good experience.

    4
    « Wonderful staff and comfortable stay! »

    Location - 5/5 - very close to Bryce Canyon National Park and they have shuttle services to the park Rooms - 5/5 - clean and spacious, we were at lakeview in room 7633. Great views and very close to ice vending machine Food - I liked the lunch buffet, good spread Others - Beautiful lobby area, they have a liquor store in lobby. Gift shops and grocery store are located near the hotel lobby. You can buy rain gear, camel backpacks etc at the grocery store Customer Service - We were delighted! My husband had forgotten his work laptop in the room and hotel's lost & found department helped us through it. We were delighted when on arrival we found other stuff along with the laptop that was left behind by us. Really appreciate it

    1
    « This is probably one of the worst Best Wester Motels we have stayed. »

    I am frequent guests at Best Western Motels and this year alone I have been to 32 Best Western in US and Canada. I am a Dimond member. I stayed at Ruby's Inn for one night and was charged $260 for one night stay. The bathroom was extremely small and uncomfortable. The handles to turn on the water in the sink and shower were very hard to turn. There was a sofa, but no chairs of table. It was a very noisy room. The staff at the reception did not recognise me as a Dimond member and did not give the 500 points. It was a wait time of nearly 20 minutes to get a table at breakfast and you had to pay for breakfast.

    2
    « Bed Bugs Alert! »

    The room looked clean but one bed turned out to be infested. My son got bitten up! 20-30 bites in a single night! The Syrett family seems to own every piece of property in park's surrounding area, so not too many options to eat or stay besides this area.

    2
    « Charged 3 times. »

    I booked and paid through hotels.com when I arrived the hotel charged me again then when I went to use the express checkout I realized that I had a balance remaining of $80. So instead of using the express checkout I went to the front desk and the manager assisted me and promised I wasn't being charged again. A couple of hours later I checked my account and sure enough I had been charged for the third time. I called the hotel and talked to the same manager who completely acted like he didn't care. 4 days later I finally got my money back.

    4
    « Convenient to Bryce Canyon »

    Competent accommodations. Just slightly pricey due to convenient location to Bryce Canyon and its shuttle buses. Beds clean, comfortable with plenty of pillows. Shower had plenty of hot water. Work out area was clean, with newer equipment, but not an extensive choice of equipment. Pool and Spa were clean, jets adequate power. Spa temperature on the lower end of acceptable-but based on the number of very small children (under 5 years old) seen using it, I understand the reasoning on conservative temperature selection. (not management's fault at all- rather a parent issue) Attached restaurant had good food, but again slightly pricey as is to be expected based on convenience.

    1
    « Great location, hellish rooms »

    Located close to the park entrance. The rooms "lodge" are something else. Carpet in the room was wet, smelled nasty. Toilet rocks and tilts. Door handle was broken. AC broken. Overpriced room, not worth it.

    3
    « Our stay at Ruby's while touring National Parks »

    Ruby's is close to Bryce, which was a plus. Rooms were a bit dated. The atmosphere was a bit quirky with the cowboy theme. The restaurants were ok and overpriced. We ended up eating from the salad bar.

  • 3
    « Not much to write home about... »

    Stayed at Ruby's while visiting Bryce Canyon - one of the big plus' s that it's 10 minutes outside the park. Ruby's has lots of activities and things to do here - but even though I was told that the rooms in the main lodge were more renovated than outside - they still looked date and some things didn't function like bath tub jets - grouting showed age. The buffet still restaurant was on site and busy - but the food was not really that great. The nearest to the park was the big plus for me

    3
    « Experience at Best Western Plus Ruby's Inn »

    The staff are very clinical and don't seem to really enjoy their job. The rooms are very spacious, clean and comfortable. The pool, jacuzzi and gym area are clean and well patronised. The sitting area around the pool is neat, tidy and comfortable. The wifi shut down at peak times. I would stay here again as it was reasonable value for money.

    4
    « Nice hotel with everything! »

    We stayed 2 nights at Ruby's Inn. This is a very big hotel with many hundreds rooms spread over many buildings! This gave us some problems by checking in as we were two families booked on the same booking- but they had places us in 2 different building way from each other! Not very smart! After some discussion with the receptionist we finally got rooms in the sam building. A little more conduits would have been welcome . The hotel itself is good. Rooms big clean and well equipped. Several nice restaurants, a big indoor swimming pool, fitness center, shops and general stores The hotel has everything At the same time it is just outside the entrance to the national park with a shuttle bus going from the hotel. This is perfect! We do only give 4 stars because of the receptionist welcome and a feeling of an industrial hotel business.

    2
    « Good hotel/awful reservation service »

    The hotel is a perfect location to visit Bryce Canyon and the hotel itself has a lot to offer but our experience with the reservation and check in service was awful. I called 3 times to reserve the room, reschedule the date and confirm my reservation but at no time was I asked for a credit card nor was I told that if we arrive after 4pm that our room would be cancelled. We arrived after 4pm to be told that our reservation was cancelled. The front desk staff acted like she was doing us a favor by finding us a room. Also after checking out I looked at the rate we were quoted to realize it was just $95/night when we were actually charged $150/night plus taxes. I have a few emails in to find out if we can do anything about this but I have not heard back.

    5
    « Best stay for Bryce Canyon NP »

    I was worried that this was just a "tourist trap", but it turned out to be one of the best stays of my two-week trip around the US. Ruby's is a well-run organization. The foreign tourists are there for a reason. It is a very convenient place to stay. I decided to stay another night and use it as a base camp for a day trip to Zion NP.

    4
    « The only Hotel near Bryce Canyon »

    We reached at 10 pm to check in to the hotel after a long drive from Zion national park. The hotel has a log wood outer look to give a jungle inn look. The rooms were average in terms of maintenance as the aircons in the room require overhauling. As the place is very hot during the days, the aircons need to be super efficient. At $ 130 per day for a double room the rooms were slightly expensive. The hotel has a gym and indoor swimming pool, which we could not use due to time contraints.

    5
    « Great Place to Stay »

    Great Place with lots of fun shopping and eating. This place has it all, rest your head, fill your belly, shop for food or souvenirs or camping stuff. Even ride an ATV or Horse. The rooms are comfortable and clean. Quiet as everyone has had a busy day st the park. And only 2 minutes to the park entrance. And don't forget about the shops across the street, lots of fun stuff. Food is priced right for the area as is every room. It's popular in all seasons and the park lodge is much more and booked 12 Mrs in advance. We recommend this hotel...

    1
    « A Zoo »

    over crowded, room was not clean (dirty sheets, slept in bed and really unclean toilet with no tp on roll) Gentleman that checked us in was our best experience there. Will never stay or recommend. Great location. Very disappointed, worst part of our entire vacation.

    5
    « Visit to Bryce Canyon »

    Great place! We had a wonderful visit. Don't need to worry about a thing they have everything. Clean comfortable room, good food, great shops and so much to see and do. Excellent location so close to the Canyon . We are looking forward to visiting again.

    2
    « Not worth the price (even during peek season) »

    $240 for a cheap motel and no breakfast. Obviously we paid for the location but would drive an extra 10-15 mins next time. Lot of fun characters and biker gangs so fun atmosphere but basically a zoo. No problems with the staff but the restaurant was crazy busy as was the pool.

  • 4
    « Comfortable Stay »

    A really nice standard motel offering. Early check-in was fast and friendly. Main Lodge amenities are plenty. Our room was clean and nicely laid out. We had a plumbing problem and the maintenance crew was unbelievably fast and helpful. Great location to see Bryce Canyon National Park. Food options on location. We can recommend Ruby's comfortably.

    3
    « Mold in the bathroom »

    The mold in the seam of th bathtub (room 7644) went from 1/4 " to 1/2" all the way around the tub. When taking a bath your head would touch the mold. It was thick and black. When taking a shower you did not notice the mold. But if the person cleaning the bathtub had bent over the mold would have been seen. It made me wonder how clean the rest of the room was. It was disgusting!

    4
    « Funny setting »

    Giant hotel in country style. Had a room in a building close to the lake, a very quiet setting. Had a good night rest. Big general store. Very close to the entrance of the park. The shuttle bus stops at the hotel. Not cheap.

    1
    « Grocery Store Disappoints! »

    Regardless of the overpriced items, we bought breakfast burritos on our way out after a sunrise experience. I grabbed 3 burritos from the warming oven and learned a few miles later that they were still FROZEN. It wasn't the waisted $20.00 for the 3 of them that concerned me, it was the worker that answered my phone call that morning that was. She said the only way to rectify the issue was for us to drive back and return the frozen burritos. If I wasn't wanting to be heading somewhere else, I wouldn't have grabbed the quick breakfast. There solution made no sense - a big waist of money and disappointed with how they handled it.

    4
    « Ruby's Inn the motel style »

    Actually there are two Best Western managed under Ruby's Inn, the motel style which are cheaper than the Best Western Plus across the road. The motel style was located at the same compound with the Ruby's Store (Groceries) and the restaurants. The motel style have good rooms, only two floors and the rooms are big. The positive point of this motel is very near to the store which we can buy everything in walking distance including food. The store closes at night and open early morning at seven. The rooms are clean and bathroom are spacious. Room has coffee machine,free WIFI and toilet amenities. The beds are comfortable and the surrounding area is quiet although it is located near the highway,but can hardly hear any noise. The lobby is huge with fire place and a lot of sitting area. The store has everything you need during your stay. The restaurant near the lobby serves breakfast, lunch and dinner. Across the highway has some shops and ice cream. This motel is just ten minutes drive to Bryce Canyon main entrance and the free shuttle bus stop is just located in front of the hotel. Overall, this is the best accommodation to stay if you are traveling to see the canyon.

    3
    « Do not like »

    The room was old and not very clean! The room was quite expensive. The good was very bas and very expensive! Very bad breakfast Buffet! Very convenient for visiting Bryce Canyon - shuttle leaves at doorstep and there's a grocery store on site.

    4
    « Close to Bryce Canyon »

    This hotel is the perfect location to visit Bryce Canyon. It has all the amenities you could need. It was really crowded when we were there. A large hotel.Comfortable room with fridge and microwave. Convenient shuttle to Bryce Canyon stops right at the hotel.

    5
    « The Best Best Western »

    Took my 86 year old Mom out west for a Bucket List Vacation and Bryce Canyon was on the list. If you travel to this area and stay at any other hotel, you are going to feel like you missed out. Ruby's Inn rules!!

    4
    « right in town »

    This Hotel offers everything they have a store indoor pool laundry Fast food and a sit down restaurant rooms have frig and microwave clean the exterior could use a face lift old looking right in the heart of town minutes away from Bryce Canyon!

    3
    « Convenient hotel nearby Bryce Canyon »

    This hotel is very close by Bryce Canyon. Room was ok, clean and beds are good. We had the lake view which helped in the experience. Ruby's is more then a hotel, it has a restaurant (bad food), fast food place, gifts shops, rental place ATV and a very expensive grocery store. From a business perspective great for Ruby, you cannot do anything without them getting your money. For us not so good, no competition and limited choices or you need to drive a lot. Given the location and clean room a one day stay is good at Ruby's.

  • 4
    « Really nice characterful stay. »

    We stayed at Ruby's inn as our second stop on our US roadtrip and were really impressed. Although our room was just average with two double beds, it had a microwave and fridge which was really convenient. The main building and reception was really characterful with a traditional wood cabin look i.e. Elk heads on the walls and a lovely warm wooden appearance. It also had a big gift shop full of lots of interesting gifts. At the back of the gift shop is a supermarket which has a good selection of frozen meals, snacks and drinks. We had a frozen meal in the evening as we had a microwave in the room which was very useful. In the morning we had the free breakfast which had a good selection of hot food and cereals. The shuttle bus stop to get you into Bryce is just across the road so the hotel is very conveniently placed if you want to get into the park. Overall, it was a comfortable stay in a good location with lots of amenities nearby. Also Bryce is absolutely stunning!! Make the most out of your time there.

    3
    « Good beds, spacious clean room, awful pool »

    The room was clean and adequate for our stay. The beds were comfortable. The location is great! We did use any of the facilities or restaurant here. The pool was extremely uninviting for a resort area. Even my family wouldn't use it. We ate our meals at the Canyon Lodge due to reading reviews on TA about the food at Ruby's. We were very pleased that we did.

    3
    « Update the Rooms »

    This is a busy place. I found the rooms quite dated. They could use an overhaul. Check in was not much of a issue. Our room did have an odor. The staff did bring in an ionizer to help clear the air. We were required to stay out of the room for 2 hours during this process. Parking fills up, so there is a chance you will have quite a walk to your room. The lodge was fine. Comfortable seating. The restaurant was packed. To the credit of the staff, they kept the wait line moving. The location is close to the entrance to Brice, so driving into the park was easy.

    2
    « Overpriced »

    Average hotel at best. Price gouging because of location. No free breakfast. $25 fee for a rollaway? Please. Room was clean beds weee good but floors creaky and thin Decent value for $75 but $200 get real.

    3
    « Location »

    Location is great and the staff try to make your stay enjoyable. However the place is showing it's age and could do with some refurbishing. We stayed only one night in room 7167.The room was clean and we would stay here again as this place is closest to Bryce Canyon.

    1
    « This is the most over-priced and poor "bed factory" I have ever stayed at »

    Service was appalling and staff were rude as noted by others. I was checked into a room that was already occupied and then in to one where the door did not shut and lock. The whole complex needs major investment and renovation and given the poor quality restaurant some local competition for dining as well as hotel facilities. The other resort across the street is apparently operated by the same company - that is not competition!

    3
    « If you love Vegas, cruise ships and general tour bus madness, this is the place for you! »

    We tried to book the other Best Western months before our trip, but in Bryce, at this time of year, this hotel was sold out. We walked across the street to check it out and were impressed with everything about it. These are the reasons why we didn't like Ruby's. Tour buses in and out. Loads of people grazing at the buffets (which we hate, but to be fair, you could order off a limited menu which took longer). There is no free breakfast which makes eating there expensive. Older unrennovated rooms. Ours faced a lake with a campground. Lots of campers come to this property. No problem with the campers, but our room was pretty bad and in need of a renovation. The tub, in particular. Everytime you took a shower, the floor of the tub creaked and crackled. I felt bad for the people underneath us as we were on the top floor. We had to leave very early and I'm sure we woke some people up. Seems the tub was not installed properly. 2nd, this is an old style motel with the walkway in front of your door. Everytime someone walked on the deck, the whole room shook! Horrible Wifi. I know, you're at Bryce Canyon and we took advantage of going there everyday, but sending any pictures back home was impossible. No excuse in this day and age and with a chain like Best Western to have crappy wifi. No safe in the room. Really hate that there was no where to put anything of value. Area to wash and dry clothes had no change machine and more than half of the washers were broken. I was running back and forth to the general store to get quarters as the building that houses the w/d is smack in the middle to the property. Need more machines for the amount of people coming to the property and a change machine is essential! As this was the beginning of high season, the rates were over $200.00 which made all of this hard to swallow. I must say, many people would love the carnival atmosphere of this place. Especially families and people on tour buses and campers. There is a nice general store where you can escape the high prices of the buffets and grab a sandwich to go to the park. For us, the real advantage of Ruby's is the gateway to Bryce Canon and the shuttle buses that pick up right outside the lobby.

    3
    « Very busy, but getting old »

    Very large hotel operation with various lodges, restaurants and shop. Cowboy-themed. Close o Bryce Canyon. Parking conveniently just in front of your room. Has pool. Restaurant with decent breakfast, large buffet for dinner. Rooms dark, musty smell, noisy aircon, worn furniture, like an old-time motel. Bathroom average. shower in bath tub. No room safe. Room rates quite high, as there are many tourists in the season. Breakfast comes extra. All in all a very busy and expensive hotel, which has gotten old.

    4
    « Get discount if you stay 3 nights or more »

    Nice big hotel near Bryce Canyon. A good place for a family to stay. If you stay three days or more you can get some discount. The restaurant is a bit expensive. The pool is cold but the jacuzzi is nice. You can buy groceries in the shop in the hotel. You can book horse riding in the lobby - which for our family of unexperienced riders was a good experience. There is also a nearby rodeo, which I think the Americans will find small at boring, but for a family from Europe it was a nice evening and family friendly experience.

    4
    « A great place to stay »

    This is rated 2-stars by AAA, but in my experience it really deserves more than that. Granted, the outside does not denote an elegant hotel, but the rooms are immaculate and the furniture looked brand new. They have a nice gift shop. Restaurant was mostly tourist fare, but the staff was very nice and the food was good. Great value.

  • 3
    « Get your groceries elsewhere first! »

    This hotel was okay, comfy beds, large room, wi-fi was easy to use. The exhaust fan was caked with grime and dust; it was never cleaned even though I asked them to. The parking lot is a mess, holes and cracks, repair work at various places. And prepare to be taken advantage of when you need groceries. I have been to many National Parks, and I understand the inflated prices for groceries. But this store is definitely engaging in price gouging! They know people need food and will pay extra for it. But I was shocked at the $9.00 box of Froot Loops!!! Come on! Subway was more expensive, too, taking advantage of travelers. My advice: drive to Tropic for any restaurant or food, etc.

    5
    « Neat place to stay! »

    We stayed here when we visited Bryce Canyon National Park. It is a really neat place to stay! With a large gift store, post office, and restaurant on site, it was very convenient! Especially since we rode our motorcycle and it was beginning to rain, we didn't have to leave to get something to eat! Very friendly staff in lobby, gift shop and restaurant! Would recommend this place to anyone and would stay here again!

    4
    « Good location and room »

    I had reserved a room with a "lake view" and we were glad to get a room on the 2nd floor as I'd requested, in the Lakeview Lodge building. There was a nice view of a small lake from our room and after reading multiple reviews on TripAdvisor, I have no idea if we were in an updated room or not. It seemed clean and furnishings and decor appeared to be up to date. The two queen size beds were comfortable and linens were fine. There was a medium-sized refrigerator, microwave, TV (we never turned it on), and WIFI was good in our room. The bathroom had two sinks, a decent shower, good lighting, and a huge mirrored door behind the sinks where the closet was located. The only negative issues were that it was difficult to regulate the heat in our room, keeping it from feeling too hot, and a floor lamp, positioned behind an upholstered chair and ottoman, had a broken switch so couldn't be used (I notified the front desk on check out). Also, the carpeted stairs up to the motel rooms were in need of a good cleaning. It was entertaining to walk around Ruby's "mini-city", observe all the bustling activity and tourists, the multiple motel buildings, general store, restaurants, and services Ruby's offers. Even my guidebook called Ruby's "kind of a zoo", but it had everything you could want, including a post office and shuttle into the park if you don't feel like driving. We had a good dinner in the Ruby's Inn Cowboy's Buffet and Steak Room and enjoyed browsing in the General Store afterward. Ruby's is a convenient drive to and from Bryce Canyon, and after a day of driving, hiking, and enjoying the beauty of Bryce Canyon (in the falling snow and at 29 degrees on May 18), Ruby's was a good, convenient place to stay. At $169/night (including taxes), I felt we were paying mainly for location and convenience, and we pretty much got what we paid for and would likely stay here again.

    5
    « The Place to go »

    If you are still planning a trip this summer, this is the place to go. Between the wonderful hotel and Bryce Canyon and all of its wonderful sites and things to do you will not be disappointed. There are Horse Trail rides, helicopter rides and numerous foot trails that challenge even the most fit hikers. The sites will amaze you.

    3
    « Touristy Destination »

    Ruby's Inn does a good job of getting the "Western feel". The rooms are way overpriced though. You are paying more for the convenience of being close to Bryce than you are for a quality room. The lobby is amazing and is a great place to look through. However, the rooms are small and a little worn down.

    1
    « A terrible experience »

    My sisters and I were on a road trip that included Brice Canyon. We stopped at Ruby's mainly because of the amenities. We are 3 women over 60. We booked the family room. After a less then thrilling dinner we went back to the room to find no water. We were told the water would be fixed within the hour. We visited the canyon. Arriving back at the room water was back but we were lacking hot water. Visiting the front desk we were told that we could shower at the pool or the camp ground. I told the manager this was unacceptable. He took 40% off the room rate of $300.00

    4
    « Clean and many Amenities »

    Ruby's Inn is very clean and the facilities are pleasant and well maintained. The check in was effortless and we were provided with a map of the hotel site and location of amenities. There is a shop where you can find food and other items. I would recommend this because the restaurant is the only negative, it was not good food and very expensive.

    5
    « Last-minute choice - wonderful surprise »

    We decided at the last minute to go to Bryce Canyon and were thrilled to find a room so close to the park entrance. Our room was huge, clean, and comfortable. The exterior of the "Deer Lodge" may have been a bit dated, but we thought it added to the cowboy-kitschy charm of the place. The young man who checked us in was extremely personable and helpful - the checkout crew, not so much - but it was very early in the day. We didn't investigate a lot of the hotel amenities other than the General Store. Prices were high, but we expected that. We discovered while we were in the main lobby area that the public restrooms were exceptionally clean and bright - a nice plus. It was a fun place. We loved it.

    3
    « It Was Ok »

    It feels like it's the only place in town. Positives: closest hotel to park entrance with shuttle, the room was decent, and the mashed potatoes and carrots at the buffet were AMAZING (they really were!), and they make it convenient to sign up for other activities like horse back riding and dinner theatre. Negatives: the door to our room would not shut properly. They came out, left wood shavings all over and it still didn't work right (not very safe). The little fast food place next door was not good at all! I guess since they were working on the door we did not get our room cleaned. I don't know, it was all a little hokey, but I was there only two nights and I was there for the hoodoos anyway.

    4
    « Limited choice of hotels but big choice of rooms »

    As we were unsure of area, we opted for closest to Bryce Canyon. Realised there was limited choice in area which usually means that accommodation can be around average at best. Very pleasantly surprised. Easy to find and ample parking. Accommodation comes in various forms and locations. There are several blocks, four I think at least, offering various views and sizes as well as adjacent campground area. Most surrounding a pond. Reception was friendly, informative and easy. Quite a lot to take in so you may have to listen carefully. Room was in the Lake View block, a short walk from main block. Clean and spacious. Plenty to occupy your mind when you are not in the canyon. There is a pretty good food store attached to large gift store, hotel has a lot of bus tourists visiting, in the main block. There is also an outside eating area adjacent to store access. There is an indoor pool, spa and gym at the rear. It also has a separate laundry building on site which is well used and busy at all times,even though it is 24 hours. There is a buffet restaurant in the main building, review to come. For quick take away/fast food there is one across the road. One very good point is that the shuttle for the park stops at Rubys. Handy if very busy in the park as car park get busy very quickly.In the main foyer you can buy tickets for Cowboy show and rodeo, as well as other activities. Here for a couple of days and will come back when in the area. Just remember, it is not a fancy luxury hotel but is still great value and comfortable.

  • 2
    « Dissapointing »

    Not so much the hotel but rather all the commercial stuff around it. No where to eat normally, a bazar (made me think of a Souk in Marakech). Friendly staff though and swimming pool for the children ok (but not more than that). We don't recommend this one)

    5
    « Room experience »

    Room was Ok. we got bottom floor and that was good. Bed was so so. Pillows were all to fat or thick for my liking. Check out time was early at 11 am. I personally like a 12 check out which is harder to find now a days.

    5
    « Convenient but average »

    The hotel was decent all in all. There was a shuttle included in the park fee that left right in front of the lobby. The indoor pool and jacuzzi are nice (the pool was a bit cold however). There is also a general store that is very convenient if you want to plan for a picnic in the canyon, forgot anything, or want to buy souvenirs. The breakfast was not included, but the buffet is nice (no vegan food) and there is quite some choice on the menu (with vegetarian and vegan options). However, in our room we couldn't turn the light on in the bathroom without having the extremely loud ventilation on, and the air conditioning was terrible.

    4
    « Family suite was great, location is pro and con »

    Spacious, clean and updated family suite in the Ponderosa Lodge section was perfect for our family of four with older children who need their own beds, a very good value compared to anything else nearby. And being less than a 5 minute drive to the BCNP entrance and visitor center was so convenient, we were able to easily spend sunrise to sunset in the park (we were here early in the season and therefore did not use the park shuttles that are right out front). However, this also puts you miles away from any full service grocery stores or quality restaurants at reasonable prices. We paid $5 for a box of crackers one desperate morning. I would definitely stay in a family suite here again, making sure to stock up a cooler with groceries in St George or Cedar City before hand.

    2
    « Disappointed »

    Hotel was medicore and food options in area were limited and way over priced. But biggest disappointment was the park it's self they had all but three miles and only to view points closed for paving improvement the two days we were there but still charged $30 a vehicle to get into park not worth the additional drive time to make the trip

    4
    « Cute place to stay when you're visiting Bryce »

    This is my third trip to Ruby's. I love it here. The people are great, they have a lovely general store with groceries, and the rooms are clean and comfortable. Each room has a mini fridge and microwave so you can buy some groceries and eat in your room after a long day of hiking. My only complaint on this visit is that the water in the shower was extremely temperamental in both of our room. One minute it was fine, the next it would be ice cold. At one point the water got so hot I had to jump out to avoid getting scalded. However this is the first time I've ever had this problem and wouldn't hesitate to stay there again.

    4
    « Hotel »

    The hotel is listed as a best western but we did not get best western points nor were we asked about them. The hotel is like a resort with many buildings, a store, a restaurant, a pool and is close to Bryce Canyon Park

    1
    « Ruby's Inn desparately needs a makeover »

    I stayed at Ruby's Best Western Inn Bryce Canyon this past week & was extremely disappointed. I'd stayed here before (albeit 20 yrs ago) and remembered it as being a decent hotel in a great location. Well, the location is still great, but the hotel is terrible. I don't think it's had an update or a makeover in those 20 years. The bed in my room was so bad, I took the sheets & slept on the couch (not a fold out). The room looked dingy so no matter how well it had been cleaned, it looked dirty. The water from the taps was impossible to regulate for temperature...you either got scalded or frozen & it kept varying in between the two. It was a terrible stay & unless Best Western wants to put some money into this place, I'd never stay here again, no would I ever recommend it to anyone.

    4
    « Quite the Operation »

    Ruby's is a huge operation with restaurants, gift shops and stores, an indoor pool, and tons of people. It is always busy, so if you like that sort of place, then this is for you. The staff were very nice and the room was clean. It is pretty close to the park, so that is the main perk, if you are going to see GORGEOUS Bryce Canyon!

    4
    « Different Kind of Hotel »

    The first thing a traveler notices when entering Bryce Canyon City is that numerous places all begin with the name Ruby, named after Reuben Syrett who established a ranch near the location of Ruby's Inn, and the rest is history. Today, Ruby's family own and operate many of the establishments in Bryce Canyon City. This particular hotel is close to Bryce Canyon National Park, and has everything! There are guest rooms, restaurant, gift shop, groceries, photo shop, etc., all in one building. When we were checking in, there were four people behind the desk, answering phones, helping people check in, responding to questions, etc. While pleasant, the individual who waited on us seemed pressed for time, spoke rapidly, and was not very verbal. We had a difficult time finding our room; the hotel and grounds are like a labyrinth, but once in the room, we were delighted. The room was clean, spacious, and had amenities, and the indoor pool downstairs was nice. The restaurant was very quick in seating us; service was a little slower. After being served, our server came by hurriedly, asking us if we needed anything else. That said, our meals were excellent. This lodge seemed overwhelming with staff appearing rushed, and busy with travelers coming and going continuously, which isn't exactly to our taste. We would have preferred less in the hotel, but we eventually reasoned that is why the word, "Plus", is in the name of the hotel. Good to know.

  • 1
    « Avoid this hotel »

    This hotel is a rip-off. They have a corner on the market and charge prices out of line with the overall experience. The main lodge has a serious water problem; an inability to maintain a consistent temperature. The newer Best Western Grand Hotel across the street is MUCH better and the service more accommodating. However, the Hotel is also operated by Ruby's so the rates are also quite high for the experience offered. Avoid Ruby's though...not good

    4
    « Motels are great »

    My husband and I were traveling all over SW Utah, camping some and staying in hotels as well. This room fit us perfectly. We could park right outside the door. The room was clean and comfortable. The price was a little high though I guess that's because of where it is and it being summer.

    3
    « Very close to Bryce Canyon »

    When visiting Bryce, your choices are few. The Ruby Inn is the main hotel in the area. It has a full restaurant, good size general store and souvenir store, and an indoor pool. I stayed close to the pool in a good size room on ground level. The only drawback is the plumbing outside the room made some odd loud sounds during the day but I don't recall hearing them at night. I assume this had something to do with the pool or pool showers. Besides that my stay was fine. Only thing to point out is it's a very busy hotel with the store and restaurant on site if that bothers you.

    4
    « Nice place! »

    This Best Western is extremely convenient to the Bryce Canyon National Park park and has a convenient park shuttle stop outside. Beautiful lobby and well stocked, nice quality gift shop. The rooms are fine, and we enjoyed breakfast here also. The inn itself has a very interesting history that is written on either their menu or place mats.

    3
    « Bathroom is tiny »

    This place is very convenient to Bryce Canyon and there are shuttles that take you to the park. Our room was a good size overlooking the indoor pool. There is a nice sitting area outside the room. The bathroom was just too small with a small walk in shower which was right by the door to leave your room. There was no sink in the bathroom but in the bedroom. There is a convience store which had a lit of choices for food for your room in addition to souvenirs.

    4
    « Ruby's Inn Bryce Canyon »

    My wife and I planned a trip to Bryce Canyon and booked at Ruby's...So glad we did...Ruby's is where it's all happening for Bryce Canyon. It's a very busy place and hosts all of the activities surrounding your stay, lodging, shuttles, shopping and information. The staff for all of the activities is well trained...They are knowledgeable, friendly and accommodating. I would opt to stay here again for the next trip

    3
    « Mini Birthday Vacation »

    Ruby's Inn is near the entrance to the Bryce Canyon. Best Western Plus. I would not rate it a Plus. I've stayed several years ago at the BW Plus, it was a lot nicer than Ruby's and they gave you breakfast. I had issues with the TV, which they eventually took care of. But everyday, 4 days, I had issues with my room key. Constantly had to asked house keeping to open my door. That was a major issue for me, as the Front Desk was no where near my room. There are several buildings of rooms. I ate at their restaurants twice, only because there wasn't anything else available. It was mediocre. Decided to try the lunch buffet, which for me was at 4PM, salad bar was good, everything else was starch and dried up chicken. I hadn't eaten all day so I ate what I could. But would not recommend it.

    5
    « Loved staying at Ruby's Inn »

    We enjoyed our stay at Ruby's very much. It's proximity to the park, the shuttle service into the park, the General store, the restaurant, the lake, and the shopping across the street. We would highly recommend staying at Ruby's when you are visiting Bryce Canyon.

    5
    « Loved our stay at this hotel »

    The rooms were spacious and comfortable. I appreciated the jacuzzi tub after a long day of hiking. The breakfast buffet was very good and quick. We loved that everything we needed was right there. I would stay here again

    4
    « It is a hotel »

    Clean rooms, expensive restaurant but the rooms have a microwave and there is a shop in the hotel with food that can be heated up. Pool was full with children and because it was inside, it gets noisy.

  • 4
    « We didn't stay here but did eat in the restaurant »

    Can;'t say anything about the hotel but we ate one night in their restaurant. The service was very good & my wife & I both had steaks which were excellent, very tasty & well cooked. They have a very large buffet if you like that type of food.

    4
    « Entry to Bryce National Park »

    Lovely rooms, great service, everything we needed in a useable area. The store had large selections, ice cream by Farr's, employees were extremely helpful. The inside pool , spa and fitness room allowed our group to relax and workout in pleasant surroundings

    1
    « Terrible Stay »

    We spent three nights at this hotel in May, 2017. We arrived at noon and understood that check-in was at 4'pm but asked the Front Desk if perhaps we could check in a little early as I was sick. We came back at 3 pm and were told our room was not ready. We were told that our room would be guaranteed ready at 4'pm. Needless to say, I was still sick!!! At 4 pm we were allowed to check in. BUT the hotel was NOT full so tell me why between noon and 3 pm I couldn't check in? Honestly, the reception desk clerk made me feel as if I were "just another pesky tourist". On top of not being allowed to check in early, the room we were assigned faced the loading/unloading dock where we were awakened the next morning at 7 am - and I am SICK and in need of rest. When I complained at the reception desk, I was told they did not know there was such a problem. Additionally, we called housekeeping for coffee as they omitted it when they cleaned our room. We were told okay. Six hours later when we were ready for bed, there was still no coffee. We called and were nastily told there were only two people and they would get our coffee as soon as they could. Within five minutes, the maintenance worker delivered our coffee! This hotel is OLD and in need of updates. They have a captive audience because of Bryce Park so word to the wise, stay at Best Western Great Hotel or Bryce Canyon Pines Motel where they serve the best food in town for the cheapest prices Susan Longo

    5
    « A surprise »

    This hotel exceeded my expectations. Room was spacious, clean, great bed, very convenient to the Park. The staff were very helpful and check in was prompt despite a bit of a queue. It was very quiet at night. Nice shower.

    3
    « Convenient, clean rooms, efficient check-in »

    Very "busy" atmosphere - pool, shops, restaurants, general store, etc. Kids will love it if staying more then one nite and get tired of Bryce NP - lots to keep them busy. Pool will be be very crowded and loud! We (no kids) were there in slow season (April) and room reasonably priced for clean place to sleep - which is what we were looking for, but gets pricey in summer. Front desk staff was very friendly, courteous and efficient checking in - house keeping staff not so much - ours didn't speak English and obviously overworked. Not luxurious or "fancy", no fantastic views, but very adequate if you can't get room at lodge inside park.

    3
    « Enjoyed 1 day stay »

    We arrived very tired from a long drive from the Arches. The lady who helped us was nice and check-in process was easy. Beware--when they say initial here and here...you know what you are initialing. I normally read what I sign but that day I didn't because I was tired, hangry and sleepy from the drive. Little did I know I initialed on the second part that says I am donating to the National Park of Bryce Canyon of $1. Yes $1. That was a dollar I did not want to donate since I am a member of NP already and have an annual pass of $80 -please let your guests know what they are initialing before you tell them to initial. Any who. Getting to the hotel details. The room was nice and spacious with a nice view of the lake. Our room seems like it hasn't been used in awhile because it was dusty and had a musty smell when we entered. The major draw back for me was the shower that was clogged every after use. I basically showered in my own dirty because it did not drain until I was already out of the shower. Maybe this was just my luck. A little suggestion would be to make sure the room is in working condition when it is being occupied. Again, it was only for 1 day so I made no complaint about the drainage of the shower.

    5
    « Legendary hotel near Bryce »

    Ruby's Inn has an immense number of rooms at reasonable prices. The hotel is very spread out. There is a full service pay Laundromat in a separate building in the middle of the property and a restaurant that serves breakfast, lunch, and dinner at the front of the property adjacent to the registration desk. If you book through an online service, you will lose your Best Western points.

    2
    « Fantastic location for Bryce...however little else for such a high price »

    Yes it was high season, but my mediocre room was nearly $200 per night. I would expect to pay under $100 for a place of this mediocre quality. The room was dated and things just weren't working well. A roll-away cot was $25 and was too uncomfortable for a dog. If I return to the area, and the price is over $100, I will look for another place. No breakfast except at their restaurant, no coffee in the room, and you can't get coffee at the general store until 7 am. So, tough luck early risers! I did like the fact that the shuttle to the canyon stopped right outside the lobby.

    3
    « Location, location, mediocre »

    This huge motel (6 buildings with about 30 units each) is the closest you will get to Bryce Canyon National Park if you cannot get a room at the park's lodge. Other than that, it has little to recommend itself. The rooms are showing their age, and the restaurant commonly has long lines from the bus tours that stop there. The general store has a decent selection of food and the typical tourist goods. We had a dog with us so had few alternatives in the area. Next time we will keep the dog at home.

    5
    « Bryce Canyon best Hotel »

    Having been visiting Bryce Canyon National Park for many years and Rubys Inn is the BEST place to stay. Very historical yet very nice and beautiful. The staff always friendly and it is pet friendly. closest hotel to the park and the shuttle is right outside the lobby. Being in Utah, they even have a liquor store onsite, which is un heard of in Utah!

  • 5
    « Perfect hotel when visiting Bryce Canyon NP »

    This hotel has everything, including a grocery store/deli in addition to the restaurants. The shuttle into the park stops at the hotel, so no need to get in the car at all. I would absolutely stay again on future visits, and recommend the hotel highly. It's almost a part of the park experience. Room was comfortable, had refrigerator and microwave, plus good internet service.

    2
    « It is as bad as you might think »

    We ended up here because there are pretty much no other options near Bryce Canyon. Sadly it was as bad as I expected and you really feel a captive audience being taken advantage of as BW seem to own the entire town of Bryce. There are 100s of rooms in drab motel buildings. The rooms are dark with noisey heaters and very drab. The hotel could be much worse but I hate the fact they have a captive market and just charge accordingly without making any effort.

    4
    « Great location, does the job »

    Big rooms which are comfortable and have double sink, bath, shower, microwave, fridge. Very quiet and comfortable with parking outside rooms. Very close to bryce canyon but slightly unusual set up in that the whole 'town' is owned by Best Western. Restaurant in an evening is a la carte, buffet or salad and soup buffet. We had the salad and soup which was good and great value. Service excellent but big queues for dinner by 7 so go early, Ten minutes drive (at most) to park entrance so very convenient. Good store selling camping supplies and groceries but not cheap - perhaps not surprising given it is in the middle of nowhere.

    4
    « Good Choice for Bryce Canyon »

    Very close to the park entrance. Rates are much lower than the BW+ across the street. Bryce Canyon shuttle is in front of hotel. Breakfast is not free at this location. There is a restaurant on site that gets quite busy at meal time. Considerable wait to get seated. Indoor pool water was too cold to enjoy. Pool room temperature was chilly as well. Other than that a good stay and good value.

    5
    « Clearly renovated, full service hotel complex »

    We stayed at Ruby's Best Western Inn for one night. The room had recently been renovated. It was immaculately clean and well appointed in every respect. The bed was very comfortable and the room wonderfully quiet. We went to the buffet dinner and the buffet breakfast and found both more than adequate in terms of offerings and waitstaff helping us. It was a very nice stay. The outdoor temperature had plummeted while we were there and we needed to buy sweatshirts. We were able to find high quality hooded sweatshirts for under $30, even in Plus Sizes! I highly recommend Ruby's if you are in the Bryce Canyon area.

    2
    « Clip Joint »

    Poor facilities. A price for everything. Just wanted to up sell. Food was horrific. Place was unclean. TV didn't work. Room heating and cooling was awful. Shabby rooms, parking lot. Laundry machines mostly didn't work and very expensive.

    2
    « Bad Organization with ? Maintainence »

    Toilet seat was loose. Maintenance fixed it. After a day, it was loose again. Maintenance replaced it. After a day, it was loose again. My wife and I were part of a DayTripper tour. We received breakfast vouchers. When we tried to use them, we were told to stand in the line for breakfast. 25 minutes later, we handed over the vouchers and were seated for breakfast. Most all of our questions were met with blank stares and no responses. This place must have a high turnover rate of employees.

    1
    « Very old and tired. Not worth the money »

    Rooms are very old. Has the feel of a cheap casino. Stay somewhere else. The whole feel of the hotel is that of a cheap casino. It is gaudy, the gift shop has cheap looking items. The food in the restaurant was very mediocre.

    4
    « Good Stay in Bryce »

    My wife and I recently stayed one night at the Best Western Plus Ruby's Inn, which is conveniently located just outside the main gate of Bryce National Park. The hotel is quite a large complex with a bunch of different buildings making up the complex. We were able to find our room pretty easily, however, if you have a lot of stuff and wind up on the second floor of the building as we did, prepare yourself to carry things up a flight of stairs to get to your room. The room itself was fine and included a microwave and a fridge. I would stay here again should I return to visit Bryce National Park.

    4
    « Ideal place to see Bryce Canyon. »

    I got the French version!!!! I will write in English. Bryce is the best place to see the Bryce Canyon. Ruby's Inn is the biggest and most convenient place to start. Rooms, facilities and restaurants are reasonably good. Specially for the price. It does noy have much competition in the area. From Bryce we drove all the way to the end of road (13 mile?) and drove our way back stopping at view points to see the fantastic scenes. We took one small hike. At high elevation take care to have enough water and rest well as you hikes.

  • 3
    « You don't really have much choice, do you? »

    No offense to Best Western as a brand, but rather than the "Best" as the name implies I would call it the "Best" option you have at the time. That is the best thing I can say about Ruby's Inn. While the story and history of the Ruby family is cool and somewhat nostalgic, the accommodations are barely average. If there were other, better options in Bryce, it would likely not even receive that rating. The motel style accommodations are about what you would except from a random highway exit motel - loud walkways, loud doors, and standard amenities. The restaurant is mediocre at best, and the staff barely welcoming. The gift shop and sundries store is a good place to fuel up for your daily activities, but except to pay a slight premium. As for cleanliness, this property would fall into the category of "I can't tell if that is dirty of if it just that old and worn." It is difficult to determine whether the carpets and upholstery are clean because they are so dated, old and worn. After a refresh and some retraining this property shows promise. Otherwise, you stay here because you have to.

    5
    « Bryce Canyon loddging »

    I've checked on tripadvisor and even most give a 3 or 4 I give a 5. yes, the loddge is pretty old and the rooms can be noisy. But, it's a perfectly equipt place with very friendly staff. Well organized for all the different ways to explore the Canyon. I definitly would come here again!

    5
    « Trip West »

    Nice hotel for travel to Zion National Park. Shuttle to park makes stop at hotel as well. Many bus tours stop here since hotel is quite large, so dinner in restaurant was over crowded and we went elsewhere. Breakfast not provided daily, but could get in restaurant easily in the morning.

    2
    « Poor value - find another motel outside the Park »

    I booked at Ruby's because it was advertised as being just outside the Park entrance. It turned out to be poor value for the money. It seems the only sort of room available at Ruby's is one that would be an economical choice in providing for a family of four, a room crowded and uninviting with two queen-sized beds and good drawer space (six drawers although only five hangers), but very poor value for just a single individual guest as I was. There are a number of other motels within two to five miles of the park entrance.

    4
    « Very good hotel »

    Nice hotel near Bryce with all facilities you need (busstop, shopping, restaurants, etc.). Rooms are good, though could use a paintjob and new/cleaned carpet (like almost all hotels in the US...). Breakfast buffet was great!

    4
    « Great Bryce »

    What a nice surprise. Rest of my family stayed at the Ruby's RV park (also very nice). My room was very comfortable, clean and had all I needed. The staff at check-in and my many questions throughout my 4 night stay were we're very helpful. Definitely would stay here again. Great location for shuttle to Bryce.

    4
    « Comfortable, convenient, spacious »

    We enjoyed our stay here for one night while visiting Capitol Reef. For those who want convenience but cleanliness and space, this is a good choice. We did not eat at the restaurant--but the menu looked great for a nice "supper club" type of meal. There are a few other casual spots to eat just a mile or two away.

    4
    « Great Place »

    We decided to go to Bryce Canyon for spring break and stayed at the Best Western not far from the entrance. The hotel is a little older, and the exteriors have looked better, but the interiors were nice, clean and relatively big. It was a great place to stay while we explored the park. One downside was that the ice machines were not in good working order. The first morning we were there, I had to go to 4 different ice machines before I found one that worked. Still, all things considered, It was good enough to go there again.

    5
    « Great all in one hotel! »

    The main lobby, restaurant, & general store provide all you need for your stay. The rooms could use a little updating but overall was very nice, clean & comfortable. Super friendly staff and very reasonable price.

    4
    « Satisfied! »

    They have general store, grocery and restaurant which I liked very much(we took shuttle bus instead of driving into the park). Also I liked their bed. Only thing I noticed was the next door shower noise so I closed my bathroom door when I went to sleep.

  • 3
    « Just an Ok place to stay »

    When we checked in we were helped by a nice young trainee from another country. She was very friendly. We asked about changing rooms & she went to get someone from the backroom. That person was grumpy & cold. She told me I could not make any changes as I had booked my room through Expedia or a similar company. I explained that when booking a BW hotel, I always use the BW web site. She told me I did not know who I booked with & it was through another company. I explained that I stay 30ish nights a year in hotels & I was quite aware of where I booked rooms. She still told me I basically didn't have any idea where I was booking. The room was OK, old & small bathroom. You could roll a marble under the front door. We were planing on eating at the restaurant on site, but decided to eat at the lodge in the park. Great choice, excellent food & good service. Yea, it cost more, but it was worth it to not give the $ to Ruby's

    3
    « Family Trip »

    Our family of 5 (kids aged 10, 12, 13) stayed here for 2 nights in the middle of a 2 week National Parks trip. The was the only place where we stayed in a non-park hotel and I regret it. If you haven't been here before, pay close attention to just how huge this place it. It was packed while were there. When I chose Ruby's, I thought it might offer a little modern reprieve in the middle of a more rustic trip. I had planned to do laundry here, but the laundry rooms were crazy busy at all hours of the day and night. The kids loved the pools. The indoor one was useful at night and on a rainy afternoon, but we discovered that we could walk to an outdoor one at Ruby's campground that was beautiful and heated. The gift shop/ grocery store had a lot of stuff available. We chose to pass on the restaurants because it was all just a little too crazy for us. Our room decor was fine and the beds were really comfortable. The bathroom was a tad shabby with very slow shower drain. We did appreciate being able to have a room with an extra bedroom off it, for a total of 3 queens.

    4
    « Pretty Good »

    This entire town is owned by one family. Like ... 100% of the entire Frogger town. Not 99%. And, if you decide to stay overnight in Bryce, or buy tires, do laundry, visit the mayor, or buy ANYTHING, they get the money. But, surprisingly, it was all good. Food was good. Service was good. People were friendly. Price was good. And a massive supermarket right attached to the hotel. If I ever stayed overnight in town again, I'd stay here.

    3
    « Not many choices »

    Room was ok, but some problems. the "city" is pretty much owned by this place and the prices for everything reflect that. Asked about a real grocery store and was told their prices were competitive. They are not.

    5
    « Best Western Stay »

    Overall excellent. I would recommend this place. Good breakfast. The staff is very friendly and helpful and the location is ideal as it is only minutes from entrance to Bryce Canyon. Just would like indoor pool temperature to be warmer.

    4
    « A pleasant stay in a spectacular area »

    Our room was quite comfortable and had everything you needed for a short stay. Although we didn't use it the pool and spa area looked good and was being enjoyed by lots of other guests. Ruby's had a good gift shop and supermarket for you to buy snacks for walking. The attached restaurant was OK. The only problem we had was the early morning truck delivery and unloading to the supermarket area right outside our window. One thing worth mentioning is a fabulous FREE tour by the National Park Authority called the Rainbow Point Tour. It's takes 3 1/2 hours by bus but is well worth it. Just as ask at the National Parks contact point as you have to book for this tour.

    4
    « Quiet and Comfortable »

    Although this is a huge complex, we asked for a quiet room and were pleased with the assignment. Breakfast is pricy but the microwave worked for instant oatmeal and the mini refrigerator was larger than most. We appreciated the comfortable beds and two sinks.

    4
    « Good location and that's about it »

    This place is a bit of a zoo, even on a Monday and Tuesday night in April. But we wanted to be as close as possible to Bryce Canyon because we wanted to hike all day. I would not have paid the regular rate to stay here, but we were able to take advantage of a special deal they were offering online. Giving it 4/5 because the staff were nice and accommodated our request for a quieter room (they gave us 2nd floor in the Lakeview lodge). Fyi, they have a laundromat on site, which definitely would have been useful if we had stayed longer than 2 nights.

    5
    « excellent location »

    strongly recommend! Amazing facilities. You can find anything you might need on a trip. Camping equipment, food, groceries, clothes, souvenirs, jewelry, ... Kids loved the swimming pool! there are multiple buildings on the property, which perfectly located next to the Bryce National Park.

    5
    « Great location »

    We stayed for a couple of nights and really enjoyed our stay. The inn is located very close to the national park and has a great general store and lots of other amenities. The heating in the rooms is also good and warm water in the showers. We would stay again

  • 4
    « Good location for Bryce Canyon visit »

    We stayed here because we were going to visit the park for a day or two. It was off-season, so a lot of activities and some of the shops were still closed. The room was nice and the pool area was a good size. The restaurant was good, menu & buffet items. I am not a buffet person, so that part I can't really comment on. The only let down was that there was no free breakfast as with most Best Western hotels. Overall, I would stay again if I was in the area.

    5
    « Bryce Canyon lodging and dinners »

    Ate both dinners at Ruby's during our stay st Bryce. Ordered off the menu the first night because we were not hungry enough for buffet but returned the second night for the buffet. Both very good & good pricing. We don't usually eat buffets but the taster and quality of food was very good. Also stayed at Ruby's Inn one night. If we would have known how nice it was, would have probably just booked 2 nights there. Granted, it is early season, so there were not big crowds but we enjoyed every minute! Donna Cunningham Hastings, PA

    5
    « Great Spot near Bryce Canyon »

    Great place for traveling families. Nice pool and easy access to Bryce Canyon and surrounding sights. Great shopping in the huge gift shops. Rooms were spacious for a family of 5 and service was with a smile!

    2
    « Best Western Ruby »

    The location of this Inn is good, the room was large and clean, but I would not stay again due to the noise level. We could hear thumping footsteps from the room above us, and voices from the hallway. I was woken at 2:53 am by loud voices walking past our room in the hallway.

    4
    « Good basic room »

    This is a cute hotel with a western theme. Love the location and that they have a grocery and a souvenir shop on site. The room itself is comfortable enough. Very basic, clean, and internet works well. I wish they would've offered a complimentary continental breakfast. I would stay here again.

    4
    « Bryce Canyon with a Dog »

    Decent place, they changed our room from king to 2 doubles because we had a dog, so the bed was tiny, and noisy upstairs neighbors, strongly suggest trying to get the 2nd floor. air blasted constantly, which dried out the room, but we blocked it with the chair and it was better. Very clean, good food at the buffet, friendly staff. The pool looked awesome, but we forgot our bathing suits. Very convenient store. Super close to Bryce canyon's Fairyland loop trail which was amazing!

    5
    « Ruby's Inn at Bryce Canyon »

    First of all, there are only two hotels right next to the park, both are Best Western. I chose Ruby's Inn because of the value and the hotel did not disappoint! My husband and I had a really wonderful stay. The hotel and restaurant staff were very pleasant and our room was really clean and nicely kept. It was warm too as it was very cold outside and snowed the last night we were there. I would highly recommend it to anyone looking for a place near the park to stay. Lots of rooms!!!

    3
    « Good location and amenities »

    The location of Ruby's Inn is fantastic and they have a great general store so it doesn't matter that there's no town nearby. But, the rooms were too noisy (neighboring room pipes and heater were both very loud) and the hot tub was both not hot and overly chlorinated.

    1
    « So so service »

    They added donations without my permission. I told them when checking in that I don't want to donate, and didn't check the box, but they added anyway . I requested room service but they didn't do it. Tv is not working.

    2
    « Tired old road motel »

    Recommend staying across the street at the newer properties. Ruby's has played the only game in town card for far too long. The out buildings should just be torn down. They smell of decades of smoke.Poor bedding and upkeep. The lobby could be a warm gathering place but again is cheap and worn as is the food there.It does not redone but a re Do.So much potential but continues to be old and worn for the tour bus or desperate crowd

  • 2
    « Worst Western - faded glory »

    Maybe this hotel was nice and modern in the 80ies, but now it isn't. Dark and dusty rooms, not very clean, TV didn't work, so the lady at the front desk sent us two guys to repair it, which helped only for a short time. In the end, we rearranged the closet to make it work. Restaurant overcrowded on Thanksgiving, not possible to make a reservation for our family with two hungry kids. So we ended up eating the "food" from the store there.....very difficult to find healthy stuff!

    3
    « Value Room, not luxury, looks good for families. »

    As a couple, this is not perhaps the prime choice given the number of children that not only frequent the pool, but take over the hot tub. After hiking it's nice to come back to a semi-quiet place with room in the hot tub (not screaming kid competition) and a nice meal that you don't have to drive to after relaxing in your room. Restaurant is very basic - good choices, but I do understand that it's harder to get more healthy food choices prepared with less questionable, commercial-type additives or pre-made items. Pie crust for example - good bakers abound in Utah, that is a small but important differentiator.

    3
    « Thankgsgiving stay »

    There us practically nothing in Bryce city, so staying at Rubys Best Western at least provides you with a sense of being "somewhwre". The lobby is beautiful and welcoming and the hotel has a very nice gift shop. There isalso a full service restsurant. Thus makes acdif when there's not much in town. Sleeping experience- Our room was on the lower floor of a two floor bldg called "Antelope Lodge". It had 2 queens beds and + we asked for an extra roller bed (which we managed to squeeze in). Beds were comfy, pillows not so much. What made it difficult for me to get a good night rest was the noise that sorrounded our room. It wasn't from other guests- though we had neighbors upstairs and nxt door- it was from plumbing and appliances that woke me up at 2:30 AM and kept me awake for 1-2 hours ):. I could not figure out what was causing all the noise but the walls and ceiling were loud. Also, i turned OFF the heater in the room because the room felt comfortable w/o it. Despite this, the fan kept going on/off all night and with cool air! , adding to the noise. The room being so small augmented the heater's noise and as mentioned, even though we set it to OFF, it kept running. This being said, I would still recommend this hotel for the service of its personnel: -quick check in -asked for a roller bed at check in 'cause we had 3 children instead of two we originally booked for, and got it right away. No frowns or issue with this. -restaurant waiters very friendly and helpful. You prob won't find much better than this hotel at Bryce, other than the sister hotel Best Western plus Grand Hotel.

    4
    « Close to the Park and Nice Rooms »

    We planned on camping but the snow and cold had us reconsidering that. We got a great deal on the room by actually going straight to the hotel website. I pictured a regular Best Western, but this place is huge. The lobby was very nice with comfy couches and a big fire. Our room was classic Best Western, and perfect. Staff was also very friendly. Here are the downsides. No free breakfast. Indoor pool area was a bit of disappointment. Also if you come in the offseason there are only a few(2 I think) restaurants in town. The hotel restaurant didn't look great, but I didn't eat here. Overall very convenient to get into the park, and a good deal in the off season.

    2
    « Outdated and noisy but close to Bryce Canyon »

    Location: It's very close to Bryce Canyon so if you're not too picky it's fine for one night. Check-in: It started with a nice welcome but when they saw we booked through Booking.com that went away pretty quickly. They said the booking was for two adults and no children, but my confirmation clearly said 2 adults and one child. Luckily I booked a double queen so at least we had a bed for all of us but they wouldn't give us a breakfast voucher for my daughter and I was supposed to contact Booking.com. Bottom line was that it's my problem, not theirs. Room: It's outdated, we were here during fall and it was quite cold, so we had to run the heating constantly and the hot air is not pleasant. bathroom is very simple and has a lamp that generates heat. Not enough during fall and winter so not convenient. Room has a fridge and microwave. Not safe and since it's a big open property I really missed it because there is no security. It's noisy! When your neighbor decides to use the bathroom be prepared to hear it. As soon as the water starts running you will wake up. Also cars are parked directly in front of the room so when someone leaves you will hear every movement. Amenities: they have a large indoor pool but only two changing rooms which is not enough because they were constantly occupied. The pool area is (again) very cold, inside the pool was fine. Restaurant: very average, simple and overpriced. I wouldn't come back here again, it feels like they have a monopoly in the area and they absolutely act like it.

    3
    « Bryce Canyon Monopoly »

    Not up to the usual standard of Best Western. This is an old property that preexisted the establishment of the National Park. It is very close to the entrance and is part of a family owned "concession" that includes many travel services and retail. There was a wait at the check in desk which was unnecessary with four staff doing the checking in. Room was older but clean. One waste basket only. Window faced the service sheds in the rear with accompanying noise. Coffee from the breakfast room was over priced so we skipped breakfast. Dinner was average with long wait for waiter and mistakes on the order.

    4
    « best western plus ruby;s inn »

    We spent one night at Ruby's last week. Room was large and clean. Dinner was so-so, but many would enjoy the buffet. Great location at the entrance of the park. Nice place for a family to vacation since they have many activities available.

    5
    « Another great visit »

    This was our 4th stay at Ruby's the last being 12 years ago. Was a bit of a shock when we arrived, there had been so much development, it is was very busy. We went and had a look at Bryce before we checked in. I'm please to say that when I checked in, it was the same old Ruby's friendly staff, a lovely room in a new part of the hotel. We stayed 2 nights and had dinner and breakfast both day's buffets for both meals very good quality ingredients.

    5
    « Very pleasant stay. »

    Excellent hotel and with much character. However, suspect it may become very busy and crowded in peak -tourist season. Great value and pleasant experience in off-tourism season-open all year. Staff extremely friendly and helpful. Will recommend to friends.

    5
    « Great Place To Stay »

    Very nice place to stay and so close to the national park . Lobby is beautiful and welcoming, employees nice and helpful. General store is convenient but high in prices. Gift shop had some beautiful souvenir's that we purchased. The main reason we chose to stay at Ruby's Inn is the location to the park ( love the history) and mainly we were able to take our little westie dog, as they are pet friendly!!

  • 4
    « Clean, convenient, comfortable »

    Stayed two nights in November 2016. Room was clean, the bed comfortable, bathroom was fair size and no plumbing glitches. There is a restaurant in the main lodge and I will review it separately. Price was reasonable most likely because there is far more lodging available these days in close proximity. Parking was abundant, Bryce National was very close, and pretty much everything you would want or need to be found in walking distance.

    4
    « Perfect location, clean, comfortable »

    We stayed only one night bur were very pleased with the quality of service, room was clean, new towels, beds comfortable. There is general store beside hotel entrance in case if you need milk, fruit, etc.

    5
    « Clean Motel, Inexpensive Rooms »

    The rooms on the property are divided into buildings, each with a name. We stayed at The Elk Lodge. It was clearly the off-season in mid-November. However, buses still dropped off loads of tourists for lodging and meals. We found that if we got in line for supper around sunset, the line wasn't bad; but waiting much later means waiting in a very long line. Service was slow if you chose to order off the menu. We quickly learned to go for the buffet (which was really yummy at breakfast) and get there early for supper, but not too early because it starts at 5pm. Food cost is reasonable, considering it could be a LOT more for meals. If you buy food at the General Store, check the expiration dates. Some of that stuff sits for a while, but that might be an off-season issue. The room was nice, but we noticed housekeeping did not empty the previous occupant's half-consumed drinks from the fridge! The room was otherwise fine. This property is very close to the Bryce Canyon park entrance, which was a short drive since the shuttle was done running for the year. We would definitely stay here again!

    3
    « Bryce Canyon Utah Lodging »

    Ruby's Best Western is very close to Bryce Canyon Nat. Park which is a positive. Be advised that the city of Bryce Canyon UT is very small and Rub's owns most of the restaurants. This was an issue in the off season because 2 of the 3 Ruby's restaurants were closed meaning the open one had long waiting times to get seated for dinner. The hotel decor is interesting as it has a western theme. The hot tub is very small for a hotel this size. The hotel was a great value as we were in the off season.

    5
    « Great place to stay but very touristy! »

    My overall opinion of this place is pretty positive. The staff was friendly and helpful. My king sized room in the Columbine building was clean, bed cozy, everything I could want and more! Microwave, coffeemaker, fridge, TV, iron, hairdryer. I will say it's a bit chilly in the bathroom. The minuses? Well had to trek to the campground to do laundry. And though they have everything on site: from a store that sells groceries, camping stuff, clothes, every kind of thing! And liquor etc. the prices are high. It's the only place open and just about the only place in town! Still I would stay here again.

    2
    « Bryce Canyon Visit »

    I'm giving this place 2/5 due to the bathroom's uncleanliness and lack of TPs availability. The positives were the following: location to Bryce National Park and the 24 hr self service laundry. Will only consider staying here again if the price is right!

    3
    « A Big Property with Not Much Else »

    I wasn't expecting much when I reserved a room here. However, when I got there I was rather surprised at all the amenities they offered: on-site restaurant, liquor store, large gift shop/camping gear/grocery store and a large lobby lounge. But, here's the catch: the service is bad, the staff are unfriendly and the food served at the Cowboy Buffet restaurant was incredibly expensive (an entree with soup cost me $30, just water to drink) and absolutely horrible to eat. I couldn't finish much of what was on my plate, let alone have just a few bites. I just wanted something that wasn't wretched so I could fill my stomach and go to bed before an early morning hike the next day. It was so inedible, horrible and awful. The vegetable beef soup tasted worse than a can of Campbell's. How this place remains in business is probably because it's attached to Ruby's Inn. As for the room, it was very very small and tight. It also felt like there was way too much furniture crammed into a small space. At least the bedding seemed clean. My recommendation: save your money and stay elsewhere. If not, at least eat somewhere else.

    3
    « Huge property »

    Not many places to stay in Bryce Canyon City. We made reservations here and were quite surprised at the size of the property and number of units. Room was adequate, nothing special, clean, comfortable and a good price.

    4
    « Good Hotel »

    Very much like a old American motel but in wood. The hotel is not new but the facilities are first class. Rooms were spacious and well appointed and the bed was very comfortable. We only stayed one night so didn't go into any depth but I wouldn't have any qualms going back. The main building has a restaurant and a quite big shop so catered for everything we needed.

    4
    « A pleasant surprise »

    I travel a bunch for work, and also for family vacations. We haven't used a Best Western in years, but when going to Utah, this seemed like the most common choice. We were very surprised, and pleased with the experience. The rooms at two locations (Zion and Bryce Canyon) were HUGE, and clean. Very happy and felt the stay was a very good value for the money.

  • 4
    « Good value, close to Bryce Canyon National Park. »

    We were here at the end of the fall season. Got good prices on lodging. Close to Bryce Canyon, circa 1.5 miles. A large property with many amenities. Rooms were clean and large. Nice to have small refrig and microwave in room.

    4
    « Friendly, clean, comfy »

    Ruby's Inn is a woodsy design set of buildings that has been serving visitors to Bryce Canyon for 100 years. Facilities, thankfully, have been rebuilt and updated. Very reasonably priced now in off-season. All staff helpful & friendly. Our room in the Lakeview Building faces a lovely lake.

    4
    « Perfect for a visit to beautiful Bryce Canyon »

    This was my second visit to Bryce Canyon. I stayed only one night with a girlfriend and her 23 year old daughter and it suited us just fine. A room in the Lake View Lodge with 2 queen beds at 67 USD sounded all right to us! There was a plumbing problem at our time arrival but after we had returned from our later afternoon visit to the canyon, everything had been fixed and the heating had been turned on, which we felt was a nice gesture. The fridge was working perfectly, heating system was excellent, free wifi a bit slow. We also liked the parking space right in front of our room. I would certainly recommend Ruby's for its ideal location. It offers no luxury but who needs that with the world's most beautiful canyon at your doorstep! I do think it may get busy in the season, what with the number of rooms. The atmosphere in the main building is historic and cosy. We had a lovely "a la carte" dinner (steak). Only one of us (me) wanted to get up early for the sunrise the next day. However, due to the end of the season, the shuttle service wasn't running anymore and there was no other means of transportation. When we asked our waitress Sharon whether she knew of anyone who might want to take me there, she proposed to take me herself. I went there for a specific, private reason and Sharon made all the difference! I will forever be grateful for her kindness and I just hope she is valued at Ruby's Inn for the true treasure she is! Would definitely stay there again.

    3
    « Not our first choice »

    We wanted to stay across the street, but they were booked. However, the check in was easy.Our room nicely appointed, I think we were in a handicapped room because the bathroom was huge and had all the railings. Two queen beds, a refrigerator, and microwave. The room smelled a little. The rooms are certainly not soundproof. At 6:45 AM people above us started stomping around until 730 and left. This is a big resort, Ruby owns a lot of this town. Ruby's is only 4 1/2 miles from Bryce Canyon national Park. There aren't a lot of eating choices. We ate in the park and while a little pricey the food was excellent. We were in the Lake view wing, far from the main building. Going to the pool or hot tub was not convenient. Breakfast is not included but the restaurant does have a buffet breakfast for $11 per person.

    4
    « Nice place »

    We had a lake view room on the second floor. Good basic room though an old one.. very nice people everywhere... The only problem is that you can really hear the water pipes in the building. Ice machine did not work. Too expencive compared to what you usually get in a best western hotel.

    4
    « Great location, has it all if you're not looking for remote, quiet and isolated. »

    We went to Ruby's off season, just before almost everything closes for the season in early November. Only one restaurant was open and all the shops across the street were closed for the season. In my opinion, this is the time to go, it must be a madhouse in season because Ruby's is set up for big tourism. This hotel has everything in one location including galleries, old time photos, gift shop, grocery store and grocery store in one place. Our room was nice, the bedspread could stand to be replaced and you can hear everything through the doors but the restaurant was surprisingly good (we never did the buffet and ordered off the menu) and we had a nice big tub in our room which was nice. We rode our bikes two short miles into the park on the amazing bike path right into the park.

    4
    « Good nights sleep »

    Was much better than I expected. Quick efficient check inn. The room was large with a seating area. Very dated but clean. The door was an issue, you had to slam it to shut it. Good general store with loads of souvenirs and food. The restaurant was an issue, we had to wait in line to be served and we decided to buy food from the store and take it to our room. Fantastic location.

    4
    « Ruby's Inn close to Bryce Canyon. »

    We spent 2 nights at Ruby's. It is a large complete setup with the restaurant and trading post. Very close to Bryce Canyon, a great location. There are very few choices in Bryce Canyon City but we would definitely recommend Ruby's. There were no elevator in the 2 story building we stayed in, but that was no problem for us.

    4
    « Convenient location »

    The best thing to mention about Ruby's is the location. It is right at the mouth of Bryce National Park and it may be one of only 2 hotels this close. The price was ok. We paid a little extra for a room with a jetted tub. The down side is we were literally right across the hall from the pool. It was a little loud from time to time but not too bad. The rooms themselves are nice and adequate as far as hotel rooms go. The hotel has an attached gift shop and grocery store which was nice but if you are planning to be in the park for sunrise, grab your doughnuts the night before. The dining options are extremely limited around the hotel but there is a buffet style restaurant inside the inn. The customer service desk was very helpful and even called to check on our room and see if we needed anything. Overall pleasant hotel experience.

    3
    « Off Season Deal »

    One of your few choices for a hotel room near Bryce for a quick nights sleep. Clean and cheap. Don't expect too much and remember how cheap the rooms are. If you want a destination memory at Bryce, stay at the lodge.

  • 4
    « Very Good »

    We were there for one night. The room was comfortable and clean. There is a general store and restaurant located on the property. The food is decent and good. The location to Bryce Canyon is very, very convenient.

    4
    « Best Location »

    An average room with a great location. Fun store, nice restaurant. I would recommend if you want to be close to Bryce. Only one problem, the water temp in the shower was terrible. It went from scalding to freezing without adjusting. That made it worst shower ever!

    4
    « Great Room for the Price »

    Hotel was not in the park, but a short distance away. We were in the lodge part that was older than the main building. We had two queen beds in a standard room. We were there to hike and not spend time in the room so it worked out well. There are shops and a few restaurants walking distance from the hotel.

    4
    « NICE SURPRISE BUFFET GOOD »

    Wasn't happy with limited selection of hotels in Bryce. But this place was better than expected. Room was clean and decent size. Beds good. Check in staff was so so. Its a hotel room. Place to lay your head for the night. The real surprise came when I went to look at my limited selections in this town to eat. (By the way I was told the "RUBY" family owns all the businesses in this town) We went to the Cowboy Buffet it was 20 minutes before the dinner buffet. Not having much choice in town we went for the buffet at lunch price. By the time we got seated and grabbed a couple things they were putting out the dinner buffet. Saved a few bucks. Best of all the food at the buffet (lunch and dinner) was really good. Buffets are not usually good, except for Vegas. Limited desert selection , soft serve ice cream and some cake etc choices.

    3
    « Okay place to stay when visiting Bryce Canyon NP »

    Ruby's certainly has it all in one place, and for that reason is convenient when visiting Bryce Canyon National Park. However, while the facilities are adequate, the prices are relatively high (not much in the way of competition), and there is no breakfast included since Ruby's also runs at least 2 attached eating facilities. The food is, at best, average, and we found some of it downright nasty. The staff is relatively friendly, but expect to wait since this is a crowded place.

    3
    « Contact them personally »

    We made reservations months in advance for ground floor rooms. When we arrived, they had no ground floor rooms. What? Our friend who had had two knee replacements had to hobble up the stairs. Not nice. They said they had no notes on the "ground floor" request, so you had better double and triple check if you want them, or you will be stuck upstairs. Also, we were supposed to have adjoining rooms, and they messed that up as well. Luckily, we got that taken care of, but on the upper floor. Sheesh. Rooms are ok.

    4
    « great for a Best Western »

    Again, no luxury, but very sufficient. The rooms had two beds, 2 chairs, table, bathroom with shower, sink and toilet and then a sink outside of the bathroom. The lobby was western themed with lots of taxidermied animals on the walls. The front desk staff was less than helpful. More than once, maybe half a dozen times we asked about one thing or the other and each time we were given the wrong info. We had dinner at the restaurant. I got the grilled shrimp and it was ok. The 5 others in our party ordered the buffet and were very disappointed. Breakfast was served perfectly both mornings of our stay. Our waiter was great. There is also a fast food establishment to the right of the hotel and the second night we ordered pizzas and they were not great, more like a pizza hut type pizza, but we were hungry and there is very limited choices in this town. There is also a shuttle to and from Bryce every 15 minutes.

    5
    « Always a good bet staying at BW Plus »

    After a long day of hiking, was pleased to get to the room. Comfy beds, clean sheets, overlooking the lake. Good general store. Enjoyed our 2 night stay. Exceeded our stay and the staff keep the same room for us. It's a well run place. Laundry facilities were good and open 24 hours. Floor of the laundry beds to be swept more regularly as it can get busy.

    3
    « Better than camping...great location for Bryce »

    This hotel looks nice from the outside. It is the closest place to stay when going to Bryce. We got a decent deal on the place because it was off-season (October) so we only paid 70$ a night. Would have been VERY disappointed if I had paid any more. I read all of the reviews that warned about the downfalls of the hotel, and was prepared for the issues. The number one issue was noise. There is no sound proofing and every time the people upstairs moved it sounded like they were coming through the ceiling. The beds were extremely uncomfortable. But it is better than camping....

    3
    « "Plus" applies to size of property »

    Although an extensive property, we found the room to be only average. The gift shop and restaurant are huge, but so are the crowds. Many bus tours. Problem for travelers is that there is limited lodging around Bryce.

  • 5
    « Wow, the size is staggering and quality is amazing »

    The rooms are large, clean, modern, and very comfortable Definitely the best Best Western Plus we've ever stayed at the only minor downer is that we have become accustomed to complimentary breakfast when we stay at Best Western Plus and that is not available at Ruby's although the buffet breakfast is reasonably prices and the quality of the of the food is excellent!

    5
    « Vacation »

    The room we stayed in had two Queens both beds were very comfortable. The room was very clean and large. It had two vanities with sink's. The price was right. It was very close to Bryce Canyon which we hiked two different days. The hotel had a nice large gift shop that also included some groceries. No breakfast was included we brought our own cereal to eat before hiking. There was a microwave and fridge in the room. I would highly recommend it to anyone who wanted to go see Bryce Canyon.

    4
    « A Best Western Plus For Sure »

    This place is huge, and judging from the long lines at the restaurant, Ruby's has a ton of guests. Makes sense since it appeared to be only hotel in area. Because of the sprawling complex, shuttle service was provided, and it came in handy during a light rainstorm. Our renovated room was well-appointed with enough amenities. The bathroom had ample space and the beds were comfortable. We enjoyed breakfast, lunch and dinner at the restaurant. The general store was immense and featured a fine Native American gift shop.

    4
    « Bryce canyon visit »

    We enjoyed our stay. the restaurant food was good, we especially liked the salad bar and BBQ ribs. Room was okay as it was about what we expected. The room had a musty smell, the toilet leaked a little water on the floor and the door lock was challenging to unlock and very hard slam needed to close. Bed was comfortable. room was wall-wall furniture so we had to move the little table so the A/C would work as the table blocked the A/C unit. Overall we were happy with the stay and would stay there again. The rate was very competitive for the services and facilities received.

    3
    « Proximity to everything »

    This is the biggest Best Western chain that I've seen and stayed. I traveled with 3 of my HS friends for 2 nights in October 2016. The room has the view of a man-made lake. The room is standard and cleanliness is not to my standard. The tub is not draining well; room carpet needs to be replaced; bed is sagging; not enough power outlets; electrical outlets need to be upgraded to accommodate gadgets; and A/C con heater is not working. On the plus side, I like the microwave and the ref that it provided. When it comes to proximity: 1. it is near Bryce Canyon & Grand Staircase-Escalante National Parks and Kodachrome State Park; 2. shopping area for groceries, souvenirs, restaurants and gas station. I'd like to suggest to BW and other hotels to provide at least 2 to 3 bath mats.

    3
    « This place is a big operation compared to a typical Best Western »

    I stayed here this week with a friend while traveling across the Utah park zone. The rate was great, but it doesn't include breakfast. Breakfast is about average priced, but below average in taste/quality. It is quiet there is you stay off season. For me, the best thing about staying at Ruby's is the ability to get up pre dawn, and check out the view points at Bryce before anyone else is in the parking lots.

    3
    « Clean and comfortable room »

    This is very average for a Best Western Plus. It does not have a free breakfast like every other Best Western Plus I have ever stayed at. The outside looks old and made me a bit nervous if the room would be okay. It was clean and comfortable, but not very attractive, not super outdated. The bed was comfortable and each bed had 5 pillows; so that was nice. The sinks are separate from the rest of the bathroom which is convenient. You park in front of your room and the doors open to the parking lot. The air worked as typical for the wall units. The wifi was slow and a bit sporadic. There are not a lot of choices near Bryce, so they probably don't feel any pressure to update. They were totally booked in mid October.

    4
    « Great Hotel »

    Great room for a reasonable price so close to Bryce Canyon National Park. Father & I stayed one night. Bummer that the restaurant closes at 9, like most of the others in town. Beds were comfortable, shower had great pressure. Pleased with a microwave & fridge in the room & late check out hour. Would stay here again if I came back.

    5
    « Bryce Canyon Trip »

    Ruby's Inn was a great place to stay. Very close to park and offers many amenities. Good restaurant, breakfast buffet was very good. Rooms were clean and comfortable. Nice indoor pool and hot tub. Would recommend staying here if visiting Bryce Canyon.

    3
    « Great location next to Bryce »

    Loved the location - were in the national park within 10 minutes of leaving the hotel. Not impressed with housekeeping. When we walked into our room, while it looked made up, newspaper and travel flyers from previous occupant still lying around. His pizza and carrots were in the fridge too. Even when we discarded the pizza in the room garbage, the cleaning person left it on our desk :-(. They have several buildings and our building was facing the lake. Not a big view but was nice to catch the sunset/sunrise in the lake. 2nd floor rooms require that you lug your luggage via the stairs. Wasn't a problem for us but can be for some people. Nice heated pool - was large and lots of people using it. I forget - they might have had a hot tub too. Breakfast buffet for 10.99 wasn't too bad - but being a vegan, I found it better to order cereal/toast/pancake a-la-carte on the 2nd day - the pancake was much-much better than the buffet pancake. Part of the reason is that I did not care much for the quality of the fruit in the buffet. Also, the buffet doesn't really have anything like bagels/English muffin etc. - I enjoyed the free breakfast at Hampton's versus the paid breakfast here. Overall, nice place but definitely not like a modern Hampton/HiExpress. But I paid $140ish+tax+breakfast and that is not super high for a place so close to the national park. Also, this place is like an institution by itself - they have their grocery store (prices are highway robbery ;-)) and gift shop(s) and it has a really old history predating the Bryce park.

  • 4
    « Price Equaled Experience But Only Few Complaints »

    I normally never make reservations ahead of time when I travel but I didn't know what it might be like traveling to national parks and having little options nearby so I was happy to find the Ruby Inn less than a week before my trip to Bryce Canyon. I was also excited that my rate was only $75. The lobby is nice and gives the impression of a pretty decent hotel. We made our way to our room and again we thought it was pretty nice for what I paid. My friend went to the bathroom and then I heard a scream which I though had to be a bug? It was the toilet overflowing and I don't mean from just the top but from the base water was gushing out. We both almost laughed because we didn't know what to do. When I finally thought to turn off the water at the base of the toilet it had stopped. I dialed 0 and got nobody. She did the same. Finally she dialed another # for "room services" and 2 maintenance workers came very promptly. They cleaned the mess and fixed the issue although I think we were both a little hesitant to flush the toilet ;) The shower was ok but we both laughed that any movement made a loud squeak and almost to the point where we wondered if we could possibly fall through the floor. Obviously that was a huge exaggeration. When her and I went to find a place to eat we went to the front desk to ask about restaurant options. My friend is a vegan and I'm a vegetarian. We are both really easy going about our diets and will most definitely make anything work but thought an easy healthy meal would be great. One of the girls manning the front desk was nice and handed us a list of restaurants but wasn't helpful when we both asked what might be a good choice for us. We just ended up eating at the Ruby Inn which was fine. All in all I think our stay was good. It wasn't outstanding and wasn't terrible by any means either.

    3
    « Ruby's or drive »

    Not much choice in hotels near Bryce NP. Ruby's has the market cornered. There was alot to offer in one place. Motel, restaurant, store, gas station, fast food. But it was all average or below. Rooms were really dated and needed some upkeep. Restaurant was impossible to get into at night. Had to eat fast food in our room (from the one and only Ruby's fast food place). Although the pizza was pretty decent. Breakfast was expensive and average. It is very close to Bryce and we were glad not to have to drive any further.

    3
    « If you don't mind old and run down, it's great »

    Great location 5 minutes drive from Bryce National Park. Stayed in the Lakeview building which was very old and run down. However it was clean and a variety of pillows were provided. If you aren't planning on spending a lot of time in the room (who would in that location?!) then it's great. It's cheaper than the other Best Western for a reason.

    4
    « Great Time! »

    Wonderful view of the lake, and the room was very clean with comfortable beds. The only complaint I had was the paper thin walls- you could hear your neighbors talking through the walls. Would definitely stay here again. Also, the restaurant had a great buffet for dinner as well as breakfast and they stayed open pretty late in order to accommodate traveler schedules.

    3
    « Great location »

    The location to Bryce Canyon was amazing, it was convenient to have the General Store on site with a microwave and refrigerator in the room. One thing that I was very surprised about was that this is a motel. The parking lot is a mad jungle to navigate if staying in one of the further buildings. Very thin walls and ceilings, plus being a motel, you can hear EVERYTHING.

    4
    « good place to stay »

    Very nice rooms but the priciest place we stayed on the entire road trip. Ruby's has the corner market on everything at the entrance of Bryce. Breakfast buffet is $10.99 plus another $2.50 for a cup of coffee. I think that's a bit high in my opinion BUT it is really good, plentiful and lots of variety. Evening buffet was not nearly as nice and at least twice the price. The dinner menu is good tho and has lots of choices and the salad/soup bar is really good and fresh and lots of variety. Service was great for check in- service in the restaurant was slow every time. Overall, I liked this place. Just would like to see a little competition :)

    5
    « Best Western Plus Ruby's Inn, Bryce Canyon City »

    Excellent hotel... perfect location for visiting Bryce Canyon. We stayed for two days in October, 2016. The wait for dinner at the hotel restaurant was nearly an hour and there's no real alternative except for the fast food place next door which is where we ate... the food was pretty good.

    5
    « Great Restaurant »

    After a very long road over desolate land, this place looked really civilized. We didn't stay at the hotel, but ate a great buffet style meal at their restaurant. The food was a combo of real good downhome food. It's better to go for the buffet, but order menus are available.

    3
    « Comfortable hotel that is very convenient to Bryce Canyon »

    Best Western Ruby's Inn is the largest of the hotels near to Bryce Canyon. The property is made up of the main lodge/reception/restaurant/supermarket building and a large number of single and double story buildings full of hotel rooms. Due to the fact that we were a family of 5 (2 adults and 3 children) we booked 2 adjoining rooms which was nice and convenient for us. The rooms were quite large and spacious, though somewhat dated but the beds were very comfortable. Depending on what part of the property you stay on, it can be quite a walk back to the main lodge building where all the amenities are located. It is also worth noting that many of the tour companies use Ruby's Inn and the night we were there I counted 8 coaches in the parking lot (also worth noting that on the day we stayed many of the tour groups came in all at once, making check in a bit of a chore)

    2
    « room condition »

    the room was in poor condition including problems with the shower bath stall, door, sink faucet and toilet. the rooms poorly insulated noise from rooms above and on both sides. the hotel rooms more resembled a motel 6 lower priced hotel

  • 4
    « Good place to eat if you're visiting Bryce Canyon National Park »

    I ate here several times while camping in the national park. The options off the menu are the best value, including the tasty pork chop and breakfast burrito. The buffet is a bit of a mess, as often is the case. There are long lines typically for breakfast and dinner, so plan to get there early.

    3
    « Not Many Choices »

    if you want to stay near the park there are only this hotel and another Best Western across the street...BW Ruby's does have everything under one roof a restaurant,super market, post office and a laundry mat...it is a little dated... since we were there in October mostly everything was closed..what I mean by everything there was 5 little tourist traps across the street...at least the gas station was open and a pizza place... the hotel room was clean and only 2 stories tall I don't think they had a elevator so you would have to carry your bags up the stairs..parking is in front of your room...the frig wasn't working but the microwave was...going there I knew there wasn't going to be many place to eat so we brought cup noodles for breakfast and made PB&J for the National Park...I didn't see any place in the park to buy food...as the lodge was closed for the winter...The Ruby's Market had everything you need to make lunches...ok sorry back to the hotel the bathroom wasn't well lite at all and one point my wife was using a headlamp in there...lol the beds were med in firmness...I have been to many hotels and I just didn't feel comfortable in there...the wifi worked great as cell service was a little spotty out there and in the park...just a heads up I punched McDonalds into my GPS and it said the nearest one was 45 miles away...you get the picture...one last thing since there wasn't many choice to eat bus loads of tourist are dropped off at the restaurant that can cause long lines

    4
    « Nice surprise! »

    Perfect place to stay near the entrance to Bryce Canyon National Park. The Inn includes a rather large gift shop where you can shop for visitor trinkets or pick up groceries for your camping trip, day hike, or road trip. You have access to gas stations and the choice of eating inside at the restaurant or a more "fast food" type option in the same parking lot. The rooms themselves are your average, older Best Western style and configuration. But, good for a one or two night stay. When I booked the room, I asked for a view that offered a little more then the parking lot. I was surprised when they said there was a "lake view" room available. Nice surprise.

    3
    « Located at the entrance of Bryce National Park »

    Great location, gift shop. Rooms are average at best, but very convenient to the park. We went to Ruby's restaurant for dinner and breakfast. If we went there again, we would find a different restaurant. Poor service and food was average. There is a lot of tourist traffic there with tour groups, etc.

    5
    « Very helpful »

    We made reservations via hotels.com Payed. And when we came in the evening to the ruby's inn there were no reservatuions and nothing was available!?, But the receptionist Garrett was very helpful. He spend may be an hour with us trying to call reservation company, organised food for us and open a pool for our daughter helped to ease the situation. He also made reservations for us in the nearest hotel. He was really trying to help us. We are very thankful to Garrett from ruby's inn.

    5
    « Great surprise hotel ! »

    Close to the entre of the park. Historic hotel. Nice spacious room with vieuw of a little lake. Clean and with comfortable beds. Restaurant -cafeteria - groceries - souvenirs and laundry facilities. The stores on the other side of the street where closed, that was a shame.

    4
    « Good place - just be careful about where your room is »

    Stayed for 2 nights while visiting the Bryce Canyon area. There isn't much to pick from in the area, so all in all, Ruby's Best Western is probably the best pick. The room was fine, the staff (with the exception of one woman who was the hostess in their restaurant) were all very friendly and helpful. The complex itself is quite large, and they have many amenities plus a rather large general store area with everything from touristy doo-dads to fresh produce and groceries. Unfortunately, we were placed in a room that overlooked the loading dock. The full impact of this placement did not really sink in until the next morning at 6:15am when the Budweiser truck pulled up to make its' delivery. Further deliveries followed, and continued throughout most of the day, then staff made further ruckus with moving things in and out of the building. Hint: avoid the Main Lodge anywhere near the pool which would include the rooms near the loading dock. We made our reservations in plenty of time, so this wasn't a last minute thing with a "gosh, we're booked solid, all we have is this less-than-desirable room". We didn't want to spend our time messing around with trying to get a room change, so we just sucked it up - but I was very disappointed - so beware.

    3
    « so large you could get lost trying to find your room »

    This is a huge, sprawling complex of accommodation buildings, a general store, immense restaurant and probably a few other things I missed. The room was nothing fancy - comfortable enough, and spacious and clean but the noisy fridge and neighbours' bathroom fan kept us awake a lot of the night. Some of the tiles on the bathroom floor were loose and the floor sank in a few spots. The room rate was fair given the proximity to Bryce Canyon National Park. Wifi worked well, and there was a microwave and a ( noisy) small fridge in the room.

    5
    « Beautiful Lobby! »

    I stayed one night at the Best Western Plus Bryce Canyon. The lobby of the hotel was beautiful with a magnificent fireplace as you entered. We had a room on the first floor that had easy access to our car which was parked right outside the side door. The hotel staff was friendly and service was great. The buffet breakfast was delicious with an assortment of foods and beverages. The location of the hotel was just outside the entrance to Bryce Canyon National Park.

    2
    « Greatest disappointment on American road trip »

    We were expecting to stay in a log cabin motel not a huge resort. We booked the best room available 10 months before we traveled. On arrival we were shocked by the size of the "inn" and were given a room on the ground floor right next to the rear entrance door, just down the corridor from the swimming pool and right opposite the housekeeping room.The room did have a spa bath but the view was over the car park and workshops with cars and coaches coming and going all the time. The noise from both the swimming pool and the entrance door was most annoying and the housekeeping staff were shouting to each other first thing in the morning. There does not appear to be any soundproofing between the rooms and when the adjacent rooms both next door and above were using their spa baths either first thing in the morning or late at night it sounded like they were coming through, in fact all the plumbing was very noisy. When we asked about changing rooms we were told that the hotel was fully booked. Unfortunately we were there for three nights and paying a fortune for the privilege! The restaurant was very ordinary. The hotel is very convenient for Bryce Canyon but there are other places very close by.

  • 5
    « Comfortable and well run »

    We stayed at Ruby's for two nights as an alternative to The Lodge in Bryce Canyon and found it an excellent choice -- it even raised my general impression of the "Best Western" brand name. The hotel (we were in the main building) was well maintained, had interesting pictures and exhibits along the hallways, and the room was clean and had all that one needed. Housekeeping did a great job. When we checked in we found there was not adequate caffeinated coffee so called and asked for some -- it was delivered with a smile in a matter of minutes. Ruby's has a monopoly on hospitality services in Bryce Canyon City, but they don't appear to take that for granted. Staff were attentive and responsive, the room had more than adequate amenities (more than many hotels we stayed at on our two week road trip), pricing was reasonable in regional context, and overall the hotel was so well run that others could learn from them (checkin was fairly easy; checkout was even easier). They know what they are doing and make it easy for the guest. Before arriving be prepared for the scale of the property (and its several sister properties, also owned by Ruby's) and that it offers everything one would need ? a gas station, a grocery store, a liquor store, a store with gifts and all one needs if camping of traveling, and several places for food. The feel resembles Las Vegas, but without the gambling. All in all, we were very pleased with our stay and we were impressed with the quality of the hotel and its staff (BTW, there is a large indoor pool and a more than sufficient exercise room). We wish the standards here were found in other hotels, especially those in a competitive market.

    4
    « Great Place »

    Stayed for one night before visiting Bryce Canyon. Very convenient location as the park is right down the street. Large cowboy and western themed resort with many buildings, laundry, restaurant, general store and a campground further down the road. Room was clean and looked out over the pond. Would definitely stay here again.

    4
    « A one-night stay »

    This hotel offers close proximity to Bryce Canyon, which was really nice for our early morning to see the sunrise. The bed was not that comfortable. The hotel restaurant did not appeal to us, so we ate at a nearby one, Ruby's Canyon, which did offer better prices. The price of this Best Western is lower that the one across the street, the Best Western Bryce Canyon.

    3
    « Okay for a night; but please not for more nights »

    We stayed at this hotel for just a night to do our trip to Bryce Canyon.The location was okay to do this trip, but I would not like to stay here for a longer time. The room was very uncomfortable and dark. Bed and shower were okay.

    3
    « Comfortable accommodations. »

    Our stay at Ruby's was fine. The room was clean and comfortable but a bit overpriced in my opinion. There was quite a long wait to check in due to a tour bus arriving right before we did, but it moved along. I thought the food at the restaurant was average, nothing to write about. When we went to our room, in a separate building to the rear of the main building, there weren't any lights on outdoors, so it felt a little unsafe. We hauled our luggage up to the second floor room in the dark. I prefer a smaller family run operation, but Ruby's was fine overall. I know they have a shuttle to Bryce which is a nice perk.

    4
    « Comfortable one night stay »

    Large room, very comfortable bed with standard sized pillows-none of those small pillows some hotels use. Only minutes from the trails/turnoffs in Bryce Canyon with park shuttle right across the street from the hotel. On site restaurant is a little pricey but very convenient.

    3
    « Famous Inn..needs fixing up! »

    Great location, just outside Bryce Canyon, UT. We stayed in an older out-building, not in the lodge, so perhaps those lodge-units are nicer?? Our small, but clean room was worn. No elevator. The shower went from hot to cold multiple times. Bed was soft, linens old. Good news..we had a small coffee pot, micro and fridge in the room. Wish we had known ahead of time, as we would have chosen the newer Best Western, across the street.

    4
    « 2 night Bryce stop »

    The location of Ruby's is perfect for exploring Bryce Canyon which is awesome. Rooms were clean and comfortable, the indoor pool is well equiped with plenty of towels available. The shops and restaurants were fairly expensive. Coffee making facility and fridge, but no room safe, the coffee in the rooms was tasteless and we had to buy better at the shop. All round Best Western reliability.

    5
    « Wonderful trip to the Canyons »

    When booking we wondered just what sort of an experience staying at Ruby's Best Western Plus would be. Having enjoyed two nights there recently we can say that it's a fantastic and fun place to stay. Very convenient with a nice restaurant on site(don't worry if the line seems long, they know how to handle it and you'll be seated in no time) along with a great pool area and handy shops all under one roof. Most importantly our rooms were clean, quiet and comfortable, stay here you'll enjoy it!

    3
    « Big motel - busy busy!! »

    Ruby was a genius. He foresaw the immense appeal of Bryce Canyon National Park and opened this lodging decades ago along with a large amount of land. His descendants continue to run this large facility which includes a big buffet restaurant and large gift shop/ grocery/ supply station. It's impressive the amount of guests they serve for sure. The family owns most of the attractions and businesses in town and have a lock on options as a result. I loved the large reception area with lots of great history. It's a major stop for the tour buses but the line for dinner moves quickly. This places knows how to move people through! The rooms were large and clean. Not luxury but very adequate and comfortable. Congrats Ruby on being an astute business man many years ago!

  • 5
    « WONDERFUL! HIGHLY RECOMMENDED! GREAT CHARACTER HOTEL! »

    This hotel was our favourite of the ten we stayed at during our USA tour. Fantastic character. Rooms were wonderful. Lots of shops. Food was reasonable. The grocery store sells cheaper Bud beer..ice available on lower ground. Staff in shops really friendly. We went to Ebenezers Dinner and Show that evening. Good fun - get there early for good seat and early dinner! Not sure if upgrade to steak worth it, as my BBQ food was wonderful and partner got a mediocre steak. Enjoy!

    3
    « One Nighter was enough for me at "Best Western Plus Ruby's Inn" »

    I was on a 16 day group tour of the National Parks, we stayed at this hotel because of it's convenient location just outside of Bryce Canyon National Park. The hotel feels more like a motel (very dated on outside and on the inside). It looks like it hasn't been remodeled since the 1970's. My room was okay, at least it was clean. The hotel does have a separate building that houses a Laundromat, which was nice since I did laundry while staying here (it would be more convenient if they had a change machine inside the Laundromat instead of having to hike over to the store to get change for the washer/dryer's---they only take quarters). It also has a large gift shop with a mini grocery store (which was where I bought stuff for dinner & breakfast). The rooms have a microwave and mini-fridge. They also have a couple of restaurants on site. The buffet didn't appeal to me because I didn't want to spend $22.00 for dinner (wasn't really that hungry). They also had a fast food place where we stopped for lunch (it was okay, nothing special). It looked like there was another Best Western just a little down the street, other than that there wasn't really much close by. I assume most people stay here because it's so close to Bryce Canyon which was spectacular!

    3
    « Close to the park, good value »

    The hotel has a good location, an ok restaurant and is overall a good value. The attached shop has great native souvenirs. The indoor pool is a good idea given the cold temperatures. The location in town is good, with many small shops across the street, so there is some stuff to do. Also it is just a 10 minutes drive from the park.

    4
    « Great place to stay »

    Stayed here while visiting Bryce Canyon NP. We stayed in Deer Lodge. The rooms were large and had microwave and fridge, two king beds, and a table and chair. Breakfast was included, but there was a long line as the hotel was full. Room was clean. There is a large gift shop and grocery, as well as a few camping supplies. Just outside the park with a nice paved trail that leads right into the park.

    3
    « A reasonable option »

    The hotel's location is great for visiting Bryce Park. The hotel itself is basic, we could hear steps from people in the room above us and loud bathroom appliances from neighboring rooms. The general store is convenient and has a wide range of useful goods.

    5
    « Great time at the Rubys horse motel at the rodeo grounds »

    What a great time we had. J and Dave made our stay there in our LQ horse trailer fantastic. They are dedicated Ruby people that are er pleasant. They even guided us on A ride on there day off. The facilities were good only wish they had more rv hookups. We will be back for the beautiful scenery and friendships we made.

    4
    « Reasonable option just outside the park boundary »

    We've stayed here numerous times over the years and still find this a good option if we are not staying within the park. Rooms were clean with comfortable beds but noisy closing doors. Lots of horizontal space. We often eat here and it is overpriced but ok food. Check in staff were friendly, efficient and usually this is the case. There is a swimming pool, small grocery, gift shop, and lots of activities available for this is a large operation. Several room choices are available and are competitively priced. When the park shuttle is running you can get on/off right at Rubys. Overall a good place to stay near the park with just about any service you might need readily available. This establishment has a rich history and is reflected in the literature and pictures that are available.

    3
    « Adequate, reasonably priced but.. »

    This is the only game in town for lodging and food. Never my favorite position to be in. Nonetheless, the room was clean and quiet. The heater/AC unit was not reliable or really adjustable. After trial and error we got to an Okay temperature. The main restaurant (of 2) always had a long waiting line. Food was good and not overpriced, so the barrel I felt I was over was not uncomfortable. Overall, it'll do.

    3
    « Room not cleaned »

    We stayed at Ruby's two nights. The location was convenient to Bryce but we were not happy to return to our room last night to find it had not been cleaned. The front desk wasn't very sympathetic. Given the history of this hotel I expected better.

    5
    « Chosen for it's location, nice surprise »

    We chose this hotel for it's proximity to Bryce Canyon, it was a nice surprise, it was Western themed, but didn't look tacky. The check in was simple and the staff were polite. The room was very big and clean and comfortable. There was a coffee maker in the room and free wifi. We didn't have complimentary breakfast, so brought something in the shop, which was cheaper than we thought. The onsite restaurant did a good buffet for about $22 which was very good value, the food was good and there was a good variety. Location to Bryce Canyon was superb.

  • 3
    « Family trip to Bryce Canyon »

    The hotel is has very interesting Western style lobby and very friendly personnel from around the world. The place was busy. I count 5-6 tour buses on their parking lot. Hotel has nice grocery and souvenir store as part of hotel. Our room was located in further most building and as result of it internet was very slow. The room was large and clean. The bathroom was clean as well. The room looks a little outdated, but it was fine for one night sleep. Typical motel style, but conveniently located near entrance to the park.

    2
    « disappointed »

    My family and I stayed here several times back in the 90's. It always had a homely, family run feel and I was looking forward to returning with my husband. Things have changed. The room smelt stale and looked grotty with wallpaper hanging off the wall. We were moved into a different room which was somewhat better. We had the breakfast buffet in the restaurant which also proved to be disappointing. The food was cold and limited. We will be going back to Bryce Canyon but will not be staying here again.

    4
    « Wow - what a busy place! »

    This hotel was fine for our last-minute accommodations to visit Bryce Canyon. The check-in person was super friendly, and handled it very well when their computer system shut down. We were disappointed that the system reboot took a long time and therefore we couldn't get a room for an hour after this happened, but it wasn't a huge deal. Be warned about the area that there aren't a lot of places to eat, particularly when you are arriving late to the area. I think even Subway closed early. The line for the on-site buffet restaurant had 50+ people in it when we arrived just a few minutes before their official "closing" time (we were told that they will accommodate all people in line prior to closing time, so that wouldn't have been a worry), but we decided to instead go the the adjacent restaurant. Wish we would've stayed for the buffet at the hotel instead! I'm not much of a souvenir type of person, but their on-site gift shop was awesome!

    2
    « Actually worse than I was expecting »

    I understood from all that I'd read that this would just be a functional stop so my expectations were low. The motel is blocks of room essentially in the middle of a parking lot. The room is small and everything is worn. The bathroom window is tinted glass with no shade, the curtains don't completely cover the window, and the front door doesn't fit properly so light poured in all night. If we had chosen this to save $ that would make sense but the price for the room here is not significantly less than other lovely properties we stayed at in southern Utah. On the plus side, the staff is pleasant. We chose proximity to the park over quality of lodging but I would make the opposite choice next time

    2
    « Okay for an overnight stay right outside the park. »

    Clean but dated room on the second floor NO ELEVATOR. Not great if you have a lot of heavy luggage with you. The tub floor is so cheap it actually bends when you step on it (I'm barely over 100 lbs). But it's adequate. However for the price the ok buffet breakfast should be included in this type of place.

    4
    « RV Park: The Good, The Bad, and The Ugly »

    THE GOOD: The "Bath house" has the best showers in any RV park in Utah. Absolutely outstanding. The RV Park is close to the entrance of Bryce Nat Park. THE BAD: Good luck on getting a level RV spot. Bring your levelers. Cost is $50/night to camp on dirt. THE UGLY: This is the first AAA approved location I have ever been in that won't give you a discount when you show your AAA card. Not "Good Sam" either.

    4
    « Restaurant and location are great »

    As expected it's a tourist trap considering the location just next to the entrance to the park and the limited competition. You know what to expect and the restaurant exceeded the expectations. Yes, we had to wait in line for 20 minutes but the meal was a great reward after a long day of physical exhaustion. Best buffet in a long time and not as expensive considering the logistics involved in getting supplies and labor in such a remote location. The room wasn't great and the towels from the previous guest were still behind the bathroom door, but again, putting things in perspective it's not the end of the world.

    3
    « Mixed »

    Convenient location for Bryce We felt processed rather than welcomed and were disappointed by lack of atmosphere. Other hotels we stayed in were much more friendly, even if equally big. The bed was comfortable, and the room a good size Cold pool.

    2
    « Way over priced »

    Thought, almost $200.00 a night and no free breakfast, was way too much to spend. Hotel rooms were average, noisy air conditioner, not in our room, but room above us. Disappointed, would not recommend.

    2
    « surprised, but not in a good way »

    AAA book, good through April 2017 says this hotel is priced between 70 to 150 dollars a night. I was quoted 186 for their most basic room, for two people. Upon checking into the room, I found there to be many strands of hair throughout the bathroom.

  • 4
    « Very nice place! »

    I recently stayed here for 1 night (wish it was for longer!) during a 2 week long National Park bus tour. Ruby's Inn is a lovely place! The room was very spacious, clean, quiet and comfortable. We ate both breakfast and dinner at Cowboy's Buffet & Steak Room right on the property and it was probably one of the best buffet's I've ever been too. The lodge lobby is really neat and they have a very nice, massive gift shop. If you're staying in the area I'd definitely recommend reserving a room at Ruby's Inn!

    3
    « Tourist Trap »

    This hotel definitely is not like other Best Western Plus hotels where I have stayed. It is an expensive budget hotel that feels like a tourist trap. First of all, it is like staying at a truck stop. Blacktop surrounds the many buildings and there are so many tour busses. Secondly, we never ate there since you would have to stand in a long line to eat their expensive buffet. Third, there were NO amenities, not even a cup of coffee in the morning and you had to wait until 7:30 to buy a cup. Finally, our room was first floor and we could hear every footstep above us. At 5:30 AM there was a constant squeaking noise for about 20 minutes from above--it stopped and then started again. When we used the shower in our room, we realized what that noise was--bathtub liner squeaks loudly whenever you move in the shower. Ruby's only positive is the convenient location to Bryce Canyon. Next time I would stay in the small town of Tropic nearby and drive a little further to get to Bryce.

    4
    « Above Average Stay »

    I have to admit I didn't know what type of room I was going to get considering it was close to a national park. But I was quite satisfied with the room we were given. Showed up early afternoon and was immediately given a room. Our room was in the Main Lodge which was better than the rooms at some of the outside compound rooms. The room was very clean a spacious. Free wifi was also available. Could not have been more pleasantly surprised.

    5
    « Great choice for Bryce Canyon »

    Ideal location for Bryce Canyon National Park visits; on-site restaurant and laundromat were helpful to us; general store has practically everything you might have forgotten; auto service directly across the street; room clean and bed very comfortable

    4
    « Location, Location, Location »

    Ruby's has the best location to have good access to Bryce National Park. It has expanded over the years and has become more commercialized. But you can't beat their location. The room was just OK. Nothing special. We could hear the people walking around in the room above us, so the construction does not provide noise proofing. The dining room was very crowded at night.

    3
    « Too bad it's just about the only place to stay in town! »

    While I must admit the location is convenient, this hotel and its surrounding "attractions" are about as touristy and cheesy as it gets. The room was clean, large enough, and the bed was comfortable. It was the ambiance that was lacking. The place is more suited to being an amusement park than to being a gateway to the magnificent Bryce Canyon National Park. Still, if you want to stay close to the park, you will have to pay the price both in cash and in class.

    5
    « Superb comfort and luxury »

    What a lovely, lively place this is - and with fascinating history too. Actually it is more like a town, and only a few minutes from the entrance to Bryce Canyon. In fact, there is a one-mile walk from across the road directly to the Canyon rim. Our room was in Antelope block, and was a spacious, clean, and very well-equipped room on the second floor. We could park the car just below. The room had all the usual facilities including fridge and microwave, and two large, comfortable double beds. Wifi only worked for a short time (and on reporting the fault to reception, they didn't seem to understand). However, this was not really a problem, as it was easily accessible in the main building. The latter had a luxurious and comfortable distinctive western-style reception area, surrounded by a huge shop selling everything imaginable, including groceries (presumably for the RV site), gifts and camping equipment. On the same site was a quick and cheerful diner, and across the road was Ebeneezers grill where a nightly show of cowboy songs was available (usefully it was possible to book for just the show if you didn't want the the meal). Overall, a really nice and comfortable stay - we were there two nights, but could happily have stayed a lot longer.

    4
    « Very commercialised. »

    Clean, spacious accommodation, but very commercialised. Extremely busy with coach parties, so service slow in restaurant. Massive gift shop. Convenient, but lacks character. Nice picnic area. Art gallery is worth a look. Nothing is cheap here.

    3
    « It's okay »

    Great location for Bryce Canyon NP. They have a huge and unique gift shop. You also can buy your hiking stuff inside. Very informative and responsive crew. Had nothing to complain about. Little bit pricey, but once again is about location.

    5
    « Enjoyable »

    Ruby's is certainly unique! Although there are two hotels in Bryce Ruby's was a good choice. Very welcoming and informative staff. Good size room easily accessible from the car park. The general store had just about everything you could want ranging from souvenirs to microwave meals. We opted to go to the Bar G Wrangler show rather then eating in Ruby's so can not comment on the food, but as the eating options are limited there was a queue at the restaurant from 1845.

  • 2
    « Yes well located but ... »

    Bryce is so well organised you don't need to stay on the door step and pay top dollar. The car park for the shuttle is opposite Ruby's so stay outside and pay less for somewhere better . Ruby's is very tired , we had an upgraded spa room it's was dingy and dark and in need of an upgrade . Don't eat there either the prices are high and standard low ,breakfast is tinned fruit ,powdered orange juice and I think the scrambled eggs where powdered as well. A small beer $5.75 you can get a large for $2.50 outside the tourist traps.

    4
    « Good Stay Nice Rooms No Free Breakfast »

    Good value for the area. Paid around $107 per night in August on a Friday. No free breakfast. Great location for Bryce NP. About a 5 min ride to the entrance. The shuttle bus will also pick you up in front of the hotel. This is a big plus because Bryce NP does not have a lot of parking. My room was nice although a little small if you have more than 2. There is a food market attached to the hotel as well as a gift shop and restaurant.

    5
    « Really loved this hotel - fascinating history! »

    We stayed at the Ruby's Inn for only one night whilst on a coach tour of California and the west coast. Wow! WHAT A PLACE RUBYS INN IS! It has everything. Superbly appointed accommodation blocks with all mod cons. A fabulous main lodge with vast double height reception lobby area. Superb big restaurant serving extremely good quality food for the price. There's a big indoor pool, a superb general store that appeared to stock absolutely anything you might need. It also has more than 200 camping pitches etc. We were really bowled over by this hotel - particularly with the history of the place and the fact it's been in the same family for 100 years this year. There is a fascinating free news paper that documents the history of the Ruby's Inn. My Wife and I fell in love with this place and wouldn't hesitate to recommend it to others. This place really captures the roots of what the area started out as way before the tourists started to visit. The Bryce Canyon is only 10 minutes drive away.

    4
    « Massive hotel »

    A great location for Bryce Canyon. The hotel is HUGE, we were in a room that was situated in the furthermost point from reception so was quiet. The room was large, clean & had 2 beds, also had microwave & fridge. Had a great deal for 2 nights with their end of summer special otherwise would have been very pricey.

    4
    « A Bryce Institution »

    I mean, it's Ruby's! Where else are you going to stay right outside the Park gate? Once your back from a day's adventure, everything is on site and right out your door. They handle an amazing number of guests everyday and they do it pretty well. Rooms are clean and comfortable. I'm not sure what more you could ask for.

    4
    « Ruby's Inn »

    Motel style hotel with plenty of parking. Our room was clean but dated. There is a fridge, microwave and flatscreen TV. Free wifi in your room. There are two restaraunts on site and a well stocked tourist souvenir shop. With a small grocers shop.

    2
    « Captive market = Poor quality »

    There is no other hotel near to Bryce, it's Ruby's or an even crappier motel. The common areas are ok (in a chintzy way) but rooms are really 2 star motel level - noisy, dated, poor fixtures and fittings, nothing works and you'll be scared to enter the bathrooms. It's a great setting for a Tarrantino movie. The restaurant is awful - it's school dinners. Ruby's is what I would expect from a $60 per night motel.Staying here is the price you have to pay for visiting Bryce (which is awesome) I'm down on the hotel because of the price and amenities, just don;t stay more than a night and you'll be fine. Last moan...even the convenience store is bad. Cheap, watery coffee, 'fresh' packaged food that has been sweating in it's plastic bag for 12 months since it left the factory somewhere in Nebraska. There's a whole aisle of seizure inducing cold drinks but can you find untampered orange or apple juice? Don't be ridiculous! This is america at it's very worst...playing to every bad stereotype of fat america. Which is a shame given the high volume of coach bound foreign tourists that pass through, diarizing the appalling quality standards of loud mouthed cowboys. Come on Ruby's, you can do better AND make more money in the process.

    4
    « location »

    Stayed at this hotel while visiting Bryce Canyon. It is situated in a great location for visiting the park. room was clean and came with free wi-fi. The restaurant at the hotel was good as was the breakfast but it does get very busy i would recommend staying at this hotel.

    4
    « Great Place to Stay While Visiting Bryce Canyon »

    The hotel had everything you need with a pool and spa, fitness center, free internet, and great location very close to Bryce Canyon. They have ATV rentals across the street along with a dinner and Cowboy Show. The restaurant has good food at a reasonable price.

    4
    « Caters for just about everything »

    This Best Western Hotel and the incorporated Ruby's Inn has a lot to offer. The accommodation is set out in blocks and the rooms are reasonable with the usual facilities including a fridge and microwave. The main building is themed in an american western style and features a restaurant, large general store, gift shop and indoor swimming pool. The restaurant serves a range of meals across the day and the food is plentiful and of a good quality. Across the carpark are a fast food restaurant and a laundromat. Over the road are a row of shops selling gifts, various types of rocks and ice cream. At the front of the hotel is an information kiosk where information can be obtained in respect of Bryce Canyon and the corresponding shuttle bus service which stops outside the hotel. Taking your own car into the park is not the favoured option as the National Park Service prefer people to use the shuttle bus but there are numerous car parking places in the park especially if you go early in the morning.

  • 4
    « Visit to Bryce Canyon and Ruby's »

    Ruby's has a lot of character and an interesting history. The location is most convenient for a visit to Bryce Canyon. The staff is extremely friendly and helpful. I had an excellent experience at Ruby's and at the national park. I would gladly return to both and I highly recommend them.

    4
    « excellent service »

    a great place to stay right out site of the park. be ready to do a lot a walking depending where your room is as it is a huge motel with many buildings. well laid out with several choices where to eat & a huge gift shop & general store in the main building, food, camping supplies & lots of gifts.

    5
    « It's all about LOCATION! »

    With very few places in Bryce Canyon this is my go to place. Located near the entrance. The hotel is clean staff is welcoming. The indoor pool and hot tub are a plus. Huge gift shop, restaurant attached and one next door. Both good. Prices were very different on online sites so SHOP

    5
    « Big and busy. »

    If you like your hotels/motels big and busy you might love this. There are many lodges, each 2 storey with multiple rooms. Nine has any sort of view. Very functional. Ours had a great bed, very comfortable. It was clean and had everything we needed. But overall it wasn't to my taste. On arrival we asked for a nice quiet room on top floor. They gave us keys and we went to see. It was indeed in a quiet block. But it was almost directly above the Ice Machine. Bl**dy noisy. We went back to ask for another, we were told the only other room was ground floor facing the (busy) road frontage. Sorry but I just didn't believe this. The place is huge! We took the Ice Machine room. We didn't eat at Ruby's. I was pleased about this as there appeared to be a queue waiting to get seated at 8pm. We got food at Bryce Canyon Lodge. Next time I would stay there too.

    4
    « Best Western Plus Ruby's Inn »

    Enjoyed our stay at Ruby's Inn. No complaints with room - roomy, comfortable bed and pillows. Shuttle picks you up right in front of hotel to take you into Park. Nice restaurant with reasonable prices considering where you are and what other options are available. Our only complaint is breakfast is not included in room rate. This is a large facility with lots of rooms so there were a lot of tour buses with people from different countries staying here also but never had any problems in getting a seat in the restaurant or on the shuttle which runs often. Would definitely stay here again.

    5
    « Clean rooms. Close to Bryce Canyon »

    We were staying inSt George, but wanted to be closer to Bryce Canyon for a night. We checked in and had dinner at the hotel. Was pretty good. Also had breakfast the next morning before we headed out to hike. Great location.

    2
    « Barely 2 stars »

    This is one of the only games in town and there is very little competition so this place is packed. The rooms are basic and the cleaning is sub standard, hair in the tub and bath floor. Half of the lights don't work.

    4
    « great location »

    This hotel is located perfectly for going sightseeing in Bryce canyon. Hotel front desk staff was friendly and helpful. Restaurant buffet breakfast had basic but good food. Foldaway bed was a little thin. springs were very noticeable but if your tired, you'll fall away anyway. Don't arrive after 10pm as most places will be closed.

    4
    « Busy hotel »

    Upon our arrival there was already a long queue at check in, which shows how popular this hotel is. It is situated very close (5mns) to Bryce Canyon. There is an indoor pool, a huge shop with souvenirs and food, a photo shop etc etc Our room was on the ground floor, clean. There is a rodeo site nearby which is really a lot of fun, tickets are sold at the hotel.

    4
    « Great location »

    Loved the location and the hotel was very clean. Room had everything you would need and bed was very comfy. Limited restaurant choices. Restaurant inside hotel food was not good and the service was terrible. More food options less than 10 minutes away, definitely worth the drive.

  • 3
    « It's ok to be fair !!! »

    We stayed here for just one night as part of our honeymoon. It's ok, room was tidy, a bit noisy as we were ground floor, but ok. The staff were a bit grumpy on check in but ok. It is very conveniently located for Bryce Canyon, but the whole area seems to be owned by the same family/business. You can tell this, as everywhere you go it's very same-same. The restaurant; the shops over the road- it's just all a bit like you're stuck with no choice. It's worth 3 stars but if you're looking for something nice and special before or after your trip to the canyon, you may want to travel a bit further.

    3
    « Okay... »

    We stayed here for 1 night. It was okay... They have everything in the general store and the cowboy theme is good. But the food was not so good and it was in the middle of nowhere. So not much fun to spend time over there.... The hotel staff was very nice though!

    3
    « They Paved Paradise And Put Up A Parking Lot »

    Stayed here before during a previous visit ? so knew what to expect. Ruby's is a typical and popular stop for Bryce Canyon overnighters & bus tours. With the amount of people, cars, and buses coming and going, it feels almost like a shopping mall sometimes. However, it does have a shuttle service (to cut down on traffic) that takes you to Bryce Canyon National Park and that was our reason for staying there (the shuttle stops early in October). The food at Ruby's restaurant is quite good. Service (both at check-in and at the restaurant) ranges from automaton-friendly to sometimes lackadaisical, but that's the pitfalls of tourist trap locales like this one, I guess. The motel & Inn sits on a gigantic parking lot - more like a truck stop really; devoid of any aesthetics - no landscaping, trees, flowers, shrubbery, or Native American influence to be seen anywhere; except for the lobby/reception area and requisite gift shops. As the song goes, "They paved paradise and put up a parking lot," and it's everywhere you look: you're having a nice meal in the restaurant - and you look out at a parking lot. The motel rooms face the parking lot. The main entrance - is on a parking lot (complete with gas station pumps). The gift shop at Ruby's ? you guessed it ? exits onto the parking lot. Ruby's is quite simply, the most unappealing place we stayed during our tour of the Southwest.

    2
    « Outdated and unclean rooms »

    Luckily my husband and I only spent one night here as we were touring the state's national parks. We paid over $200 for a standard motel style room. The carpet and bathroom were dirty. I had to clean dead bugs off the bathroom floor. I needed to take a shower after a long day of hiking and the water temperature couldn't get regulated. I was either freezing cold or too hot. Unfortunately there aren't many options in this area but this one was bad.

    4
    « Ruby's Inn is it! »

    Stayed at Ruby's recently on a tour...clean rooms...general store had everything you need...food was okay...Texas Dave's wagon ride was great fun!! Dave shared his poems and stories about the area with us. The location of the hotel is fantastic...just a couple of minutes from Bryce Canyon!!

    4
    « Extortionate Prices for Average & Tired Rooms »

    This place appears to have the entire entrance location of Bryce Canyon as a Monopoly and you pay for it. The service is cold at best and the room was musty and tired. We booked via a 3rd party so perhaps they save the better rooms for those who book direct.

    4
    « Good breakfast! »

    Stayed at the Canyon overnight and went looking for a quick and cheap breakfast the next morning. It is rather a cavernous place, but the Ruby's staff were polite and friendly. Our order was dealt with quickly and the food arrived without much delay. Eggs, toast, bacon in good portions; all were freshly cooked and tasty, but if we had to be picky, the coffee was a bit watery. Prices reasonable and we left satisfied with the experience!

    5
    « Close to Bryce NP »

    Very close and convenient to explore Bryce NP. Just hop on a shuttle bus, no need to drive and look for parking. Also, get off at one shuttle stop, hike to another, and get on the next shuttle stop. Don't have to loop around. The general store has almost everything else if you forget to pack. Good restaurant around.

    4
    « The Mighty Five Trip »

    Great Location - Reasonable prices. This is the second time staying in this hotel and I would do it again. Hotel was able to accommodate a handicap room in the last minute. This was really appreciated! Bryce shuttle stop is right in front of hotel and this is very convenient!

    4
    « Huge Place! »

    Pretty decent place, nice table & chairs if you want to eat in the room. Nice size sink/counter area. Very close to the park & all the services you can want. The only thing we didn't care for was the next door neighbors partying (in front of our door) till late at night.

  • 5
    « Great Location »

    This BW location is directly across the street from the BW Grand Hotel at half the price. No free breakfast. Bryce Canyon NP is 5 minutes away. Great location. Not a lot of food options away from the 2 hotel sites. Eat 2 diners and one breakfast at Fosters Family restaurant which is 5 minutes down the road. My room was very nice. Outside entrance. Plenty of parking.

    3
    « Convenient but showing its age »

    Simple basic accommodation. Nothing fancy but clean and functional. Rooms are large. Fridge and microwave worked just fine. Ruby's has really cornered the market here. They run the only restaurants, store, etc, which is not necessarily a bad thing - just not a lot of choice. The hotel is very close to the park entrance, which is great. For the price we were satisfied. Just don't over pay and know it isn't fancy, but functional.

    5
    « MOTORCYCLE TRIP TO BRYCE CANYON »

    My husband, I and another couple stayed at Rubys Inn while we visited Bryce Canyon. We were surprised at how big the hotel was and how it efficient it was. We arrived early and thought we would have to wait hours for check in, but because our room was ready, they let us check in 3 hours early. Traveling on motorcycles it was great to have the gift shops and restaurants right there and the option to take the free bus ride thru the canyon. Ruby's offers many different things to do while you stay. We opted to take the horse drawn wagon ride to the rim of the canyon. IT WAS SO MUCH FUN. Texas Dave hitched up his team of horses, Dolly and Daisy and told us cowboy poems all the way out the rim of the canyon. Once at the canyon, he was shared his knowledge about the canyon and let us walk the trails to take lots of pictures and played photographer for those who wanted pictures with the wagon and horses. Some of us even got a lesson on how to sit in the drivers seat and lead the team of horse and for that we got a keepsake pin. I would highly recommend Ruby's Inn to everyone.

    4
    « Road trip »

    Love the view, room, location, restaurant! Beautiful lodge, and I loved sitting outside at night on the balcony watching the stars with my husband. My adult children and I loved the pool..so reading to sit by the pool and look at the magnificent view!

    3
    « Rooms are just okay »

    We booked the two-bedroom suite. I may not have checked closely enough, but a two-bedroom suite is one bedroom with two beds (you walk into this bedroom) and then another somewhat small bedroom with a bed and a sink/mirror. There is one bathroom off the bedroom with the two beds. No separate bathroom for the other bedroom. There is a door separating the two bedrooms. There isn't a sitting area. I would classify it as an average room in all aspects. It was quiet. Not a lot of room for more than a one-night stay. It was close to the park. And, there was shuttle service. It is a very large hotel. We arrived on a Friday. There was no chance to check in before 3 p.m. Definitely an older décor, etc. So, a place to sleep. Just not a lot above average. Not a lot in this area. We did eat at Foster's. The food was good. The prime rib was great. The service was excellent.

    1
    « Horrendous »

    OMG go see Bryce Canyon and LEAVE! The worst place ever! You are a prisoner here! Nothing to do but go to their store and eat there food. Woke up at 6 am and decided to go drink coffee. Nothing opens till 6:30 then u have to stand in line with 100 people to get into restaurant to get coffee! Even better they have espresso but wait the machine is broke! The room....a joke. We are Diamond members we got upgraded to a king spa suite by the pool! This is a room withe bathroom that is so small the sink is in the room. The jacuzzi tub is big enough for a little person not 2. If someone did their honeymoon here. I AM TRULY SORRY! Like I said see Bryce Hike and move on.

    2
    « Nothing like I expected! »

    My visit started with a rude front desk agent. While I was checking in, my husband thought he left his wallet in a restaurant that we visited two hours prior. I asked the front desk agent that if it was possible to cancel if he did leave his wallet 2 hours away. She responded very snarky that I could not cancel because we were now checked in. She then held the keys and I had to get back in a huge line to retrieve them once we discovered that my husband just left his wallet in the car. The room was just ok. The bed was comfortable, but the bathroom was super old. There was very slow service at the restaurant and the restaurant ran out of items on their menu.

    5
    « Bryce Canyon stay »

    I looked forward to staying here; was not disappointed and wish we could've stayed longer. One could park their car and not need it for their stay. The shuttle through the Park is right at the door, food and stores are in the building, other activities are with a few hundred feet, and the main building has a huge pool, laundry, etc. The food in the restaurant was delicious too. Would stay again in a heartbeat. Sunrise in the Park is beautiful too.

    5
    « great stay »

    Travelling around for 3 weeks in the western part of the US we normally stay in 5 star hotels with prices 300 dollars and up. This was my second visit this year at the Ruby's and given the low price this is a very nice place. The breakfast is nothing special but the dinner buffet is very good for the price. But what makes this hotel is the charming building specially the cozy lobby and of course the location near Bryce. Compared to Best Western hotels in California this place has at least a personality and a soul. A place to remember and good value for the money.

    4
    « Lots to see and do »

    We stayed in a room in the lake view section (?) around the back. Room was a bit small but was nicely decorated in a western style. Beds were comfortable. Location was perfect lots of shops and attractions close by. The gift shop was amazing, a lot of quality made items and gifts for sale. A section for those speciality camping and hiking items on your list.

  • 4
    « Very convient »

    Nice location for entry into Bryce NP. Clean rooms,good food and all the conviences in one location. Stayed in the motel area. They have campground,tepees and a luxury hotel in and around our location. About three miles from NP entrance. Could not have asked for more. Would highly recommend.

    4
    « A Behive of Tourists »

    This hotel is a behive of travellers from around the globe. The spirit is good and it has what it takes from being in a place of tourism only. It is ideally located for exploring Bryce Canyon which is of of nature's absolutely top wonders, on the level of the Grand Canyon.

    4
    « close to Bryce Canyon »

    Liked the king sized beds for the room, made it much better than queen. Also liked the two sinks, one inside with shower/toilet and another out so that multiple people can get ready. Stairwell wasn't lite up good enough for some people. Overall good place to stay for the money. All of us did get hot thru the night and were not sure what that was from, it was in the 40s outside and we had the air on, not the heat.

    3
    « Great location, hotel just ok »

    I booked a room on Hotwire. I wanted something close to the park. Everything else was a far drive. It was a very basic motel room. I was there just to sleep hike the park, but there are lots of various activities you can sign up for. Not a lot of food options in the vicinity so I ended up dining in the restaurant. Not a place if you are looking to eat healthy. All you can eat buffet was all comfort food. Looked like there were lots of options. I chose to just to the soup and salad buffet which was just ok. Because of the great location, I still would stay here again.

    4
    « Ruby's Inn »

    We were extremely pleased with our room and location at Ruby's Inn, but found the restaurant extremely disappointing. Excellent food can be found on Highway 12 at The Pines and Fosters for prime rib. The shuttle pickup for Bryce Canyon at Ruby's Inn was also very convenient. General Store is nice.

    4
    « Utah National Parks »

    Very nice motel! Loved the sheets and the firm mattress. The room was large and clean. The towels were plush. The room had a coffee maker, microwave, refrigerator and large flat screen TV. The motel is located just north of the Bryce Canyon National Park entrance. The facility is quite large with campgrounds and cabins. It had a large indoor pool, hot tub and outdoor pool. The connecting restaurant had good food at an average price. We traveled with our small dog which incurred a $20 pet fee.

    4
    « Giving it a 4 because of location »

    Stayed here before, but at the end of the season, most everything was closed, but could see what a big busy place it is during full season. It is indeed busy and VERY noisy, especially if you are up front like we are, the maintenance area is behind us and they start making noise pretty early. So ask for a room in the back and if you don't want to get up early make sure you use the do not disturb as housekeeping starts knocking on the door here pretty early too. It is still a neat place, I think they pretty much own most of the town, but it is here for tourists and certainly charges tourist prices for everything. But you drive a couple of miles up the street and are in Bryce Park, so very convenient.

    4
    « Location, Location, Location....!!! »

    Best Western Plus Rubys Inn in conveniently located and is less than 2 minutes drive from entrance of Bryce Canyon National Park. The place is modeled like a resort, with various buildings on the property. Due to this there can be delays during check in. We stayed at the Elks Lodge. The room was clean and had all the basic amenities including microwave and refrigerator. The check-in staff was pleasant, cordial and very helpful.The hotel does not provide complimentary breakfast. Breakfast is available at the steakhouse. Hotel also has an indoor pool, which we did not use. Recommended, if you are looking for a safe and clean place to stay near the canyon while visiting Bryce Canyon National Park...!!

    2
    « Good location, bad service! »

    The hotel itself is okay, the room was comfy and the location is perfect for visiting Bryce Canyon (well, you don't have many other choices...) but beware - the service is bad! A few days after staying here we noticed they charged us twice on our credit card, we called and they told us that there's nothing they can do and we have to sort it out with booking.com - we then called booking.com and they're still trying to sort it out because the hotel insists we booked two rooms which we absolutely didn't! Beware and check your credit card when staying here!

    3
    « Good location, lack of attention to details »

    Great location, clean hotel, decent food most of the time a little pricey for the value received. Make sure you know if you room is located near hotel service areas-(utility room/ loading dock :-( Good food in the buffet restaurant as long as your don't catch them changing out between lunch to dinner menu items.

  • 4
    « Great stay for the price! Nice "western" feel! »

    My husband, two teenage boys and I stayed at Ruby's Inn for a brief 2 day stay in Bryce Canyon over the summer of 2015. (A little late on writing my reviews.) We were on the road for a total of 2 weeks and tried to keep our lodging within a reasonable budget so we could spend on other excursions, etc. This location fit in our budget and the reviews online read well. We were pleasantly surprised at the cleanliness and the quality of service for the price. The property design gave a retro and slightly western feel to the first stop on our 2 week trip. It is by no means a luxury hotel, but is definitely worth the stay. And you absolutely can not beat the location in relation to Bryce Canyon. We would definitely choose to stay here for a trip back to Bryce in the future.

    4
    « The only place to stay in Bryce City »

    This is literally the only place to stay in Bryce City as seems like Ruby's owns the whole town! This is a huge Best Western and typical of the chain. Rooms is good sized, clean and comfortable. Hotel has a huge gift shop such that it feels the shopping could be more important than the hotel. The indoor swimming pool is good size with towels provided. We didn't make it to the outdoor one as it is a quarter mile down the road in the campsite. Breakfast is not included, unlike in most best westerns. We ate in the on site restaurant, which was fine and reasonable price. Again though. Not much choice as it is all owned by Ruby's. It is expensive for what it is but you are paying for the location. We had a nice stay. I noticed another best western up the road which seems to be an extension of the original Ruby's. I would probably choose to stay in Ruby's due to the history of the place. It is about. 10 minute drive from Bryce Canyon. Plenty of free in-site parking.

    5
    « Great Experience, Great Location »

    We stayed 3 nights at Ruby's Inn and it was a wonderful stay! The room was nice sized and very clean. The bathroom has a shower, toilet and sink and just outside the bathroom is another sink and mirror, makes getting ready in the morning very easy when there is two of you. The bed was comfy! There was a flat screen TV, nice big closet for your clothes, etc. and a fridge. The property has a Restaurant and the food was very good, nice and clean. The price is reasonable and worth the stay.

    1
    « Very disappointed with service and quality at the shop and resturant »

    We didn't stay here but did use the store, where we were overcharged (unfortunately we did not realise until after we had left). We also had supper here, there were pluses and minuses. I ordered a medium steak, when I cut into it it bleed and looked just like my son's steaks (they had ordered rare and medium rare). My daughter ordered the vegaterian pasta which should have included vegetables, however it appeared to be a tomato sauce with no other obvious vegtables. We discussed complaining but felt it would dismissed as the server appeared overworked and then vanish for quite a while. We had only eaten a main course each, so we're surprised to discover the bill was about the same as the dinner we had had the pervious night at Bryce lodge (which included starters, a dessert, main courses and wine).

    4
    « Best Western Plus Ruby's Inn »

    Best Western Plus Ruby's Inn is conveniently located near the entrance of Bryce Canyon National Park. There is continual shuttle service that stops right at Ruby's Inn and various points of interest within the park. It runs continuously every 10-15 minutes making it a very easy way to travel within the park. The amenities at the inn make it a really nice place to stay. The only issue was that I think my bed was broken down as after two nights I could hardly move. However, my granddaughter said her be was very comfortable.

    3
    « Comfortable with excellent location »

    We stayed here as part of a 2 day tour to Bryce and Zion. A sprawling log cabin-themed travellers inn with an excellent location close to Bryce Canyon. Shuttle bus stops right outside the inn and has a very well equipped general store and gift shop/ gallery. Clean and spacious rooms with very comfortable beds and lots of towels - great.! Not so great is the poor front desk service - my shower had no running water upon arrival and the reaction at front desk was both indifferent and unapologetic. The maintenance guys were super quick to fix the problem - so thanks to them we could enjoy a welcome hot shower after a cold and wet hike thru the canyon. Overall the inn was good value for money and seems popular with local holiday makers and overseas tour groups.

    4
    « Nice place to stay--Can't beat the location »

    This is a great place to stay, with nice rooms and a number of amenities. They have also built more rooms since the previous time we were there. The best point is the location, only a few miles outside of Bryce Canyon National Park. The park shuttle stop is just across the street, if you prefer not to drive. We noticed there are other businesses around now too, since the area became a city a couple years ago. A newer Best Western has been built across the street, with significantly higher rates. There are various restaurants--pricey as is typical near national parks, but the food is good and the service friendly & efficient. There is a large and well-stocked general store & gift shop, laundromat, pool & hot tubs, and access to tours. We had free wifi in our room that seemed quite adequate for our needs. There was a big-screen HD TV, where we enjoyed watching the Olympics in the evenings. Our room also had an efficient little fridge and a microwave, hair dryer, coffee maker etc. One thing I noticed was that there was an outside stairway to get to our room--not a problem--but it wasn't lighted, which was inconvenient for my elderly Mom who was staying with us.

    3
    « Location is the selling point »

    Very large motel, almost a "Family Destination" It has a large general store, laundry room, family "suites", etc. Get your picture in old fashioned western wear or an old time jail, visit an ice cream parlor; all across the street. Reminded me of traveling in the 60's. The rooms are sorely in need of updating and repairs - peeling paint, tub clogged up, some windows won't close or lock (and were wide open when we checked in). LOTS of tour busses and, interestingly, lots of Italians. Even some of the signs were in Italian. For the adults, there is a state liquor store at reception, nice, since you are in Utah. It is right next to the entrance to Bryce, so you can't beat the location. It would be budget priced, I'm sure, if it was further away from the canyon. You can also catch the shuttle right at the hotel. There is a brand new Best Western across the street that might be a better choice for those without kids.

    2
    « No need for repeat business in this location - and it shows »

    Stayed 2 nights in early August 2016 in a 2-bedroom suite with husband and 3 teenage sons. We stayed in 12 different hotels (or park lodges) during our 25 day road trip and this one was the worst by quite a long way - other than for the location. The hotel looked quite exciting and bustling as we arrived - old cowboy/ranch styling, and it certainly appears that the public areas are fairly well maintained. The laundry was useful and reasonably priced and the indoor pool was good. However, our rooms (in the Ponderosa block) were basic, tired, poorly maintained, noisy air con and strangely dark and gloomy, although functional enough. The whole place is further let down though by the diabolical and over-priced eating options. The small grocery was full of puzzled Europeans looking for something remotely healthy to eat - a massive missed opportunity for the management of the place (remember, most of your visitors are not used to eating burgers and ribs at every meal). There were almost no prices on the so-called fresh food in the grocery store either. I did ask someone who was filling shelves for the price of something and was told he had no idea. He also agreed that it was unhelpful not to have prices - I suspect it is done on purpose to stop buyers being put off. However, it really is a captured market as there is nowhere else to go to shop or eat unless you are prepared for a fairly long drive. It is only when we were driving away and filled up with gas as the gas station opposite that we discovered that the gas station store is fairly well-stocked and markedly cheaper than the hotel general store opposite! We shared a couple of ridiculously expensive pizzas at the Diner one night, had a stupidly expensive breakfast at the main restaurant one morning and resorted to buying frozen stuff in the grocery store to microwave for breakfast and dinner on the second evening/morning (there are microwaves in the rooms as well as in the store). The hotel clearly has cornered the marked as the most convenient location to Bryce and has no need to attract repeat business, so there is no need to make an effort. My advise is to stay inside the park in a park lodge if you are able to. If not, stay at the more modern Best Western opposite Ruby's Inn - not that I looked inside, but it couldn't have been worse surely!

    3
    « Very Average »

    This is a serviceable motel with a good location near Bryce. The room we had was reasonably clean but was pretty dated. Very crowded with lots of tourist buses. The general store has a good selection of food, which we used for breakfast. Pool and exercise room are pretty run down (broken entrance doors, machines out of order). Overall, adequate, but not a great value for the price we paid.

  • 3
    « Bites »

    Okay room, but woke up both mornings covered with bites. Not sue where they came from as I didn't see any mosquitos in the room and I didn't go outside. Worrisome. Long waits to check in and check out. The conference staff were AMAZING. They were responsive and helpful. Very different than the front desk staff.

    3
    « In 'Ruby's Inn,' Utah - nice spot to stay between Bryce and the North Rim »

    This little historic spot is a clear and engaging point to stay when seeing Bryce Canyon. Ruby's Inn is a town name now, I believe. The two Best Western hotels there are fine: one is across the main street from the other at Ruby's Inn restaurant and shops. We stayed at the one across the street from the shops, nice and quiet at night. When we were there, the main outdoor pool was closed: only the whirlpool was open until a certain date in May. They also had a little fitness center. So, due to the specific national park opening dates, be sure to check if you're interested in what amenities are available when you plan to be there and when the parks are open. (On a cold mid-May afternoon, the whirlpool was wonderful - don't miss it.)

    4
    « Good Location »

    We enjoyed our stay at Ruby's Inn. The room was pretty average, however they beds were very comfortable, the room was clean and the location was great to the park. The decor in the Inn is country western and a neat change from a typical Best Western hotel. We would stay there again.

    4
    « Big, bustling hotel »

    Lots of people arriving, but dealt with efficiently and lots of information given. Comfortable bed and all facilities needed. Small gym. Large indoor pool, but it's very cold, the hot tub was always busy!! There was an outside pool, but it was a long walk from the hotel and really for the RV park. Would have been nice to have had an outside pool for the hotel. If you cross the large road outside and walk towards Ebenezer's Barn there is a path off to the left with a 1 mile walk to a quiet part of the canyon no-one seems to go to. Lovely pine forest walk nearby, which is used by the horse-riding people, but was quiet in the morning for a run. Evening buffet was very good and reasonable, but go early. It opens at 6.30 and by 7pm there is a queue.

    4
    « great place to start your bryce canyon tour »

    you don't go here for the luxury but, more because of the history. rooms are clean and okay and basic but all you need. its a motel type of setting. the grounds are nice with there own little village ranging from campgrounds , restaurants , dinner shows and even a rodeo. check in was quick. we did had the buffet dinner which was good.

    2
    « Not worth the stay »

    Location and convenience are great but that's about it. Very close to the canyon which seems great but the hotel itself is not near that. The restaurant in the hotel was overpriced and the food was mediocre. The room itself was nothing nice it was okay at best until we found a nice big Salamander in our room. We called the front desk and they sent someone down to take it away, but still concerned about what else could be in there. The bathroom was dirty and was dated. Would not stay here again but it is in a good location.

    3
    « Large, busy, expensive but well situated complex »

    My wife and I were driving across the USA from Boston to Los Angeles with a bulldog and wanted to take in Bryce Canyon. Having left it relatively late to book at the height of the tourist season there were few dog friendly accommodation options open to us for the night in question, and we knew that we were booking into a large complex (i.e. motel type accommodation, camp site, shop, liquor store, restaurants, laundry, petrol (gas) filling station). Also catering with a dog was limited and the noisy restaurants were uninviting; we bought a sandwich and bottle of wine for supper. Our room was on the first (i.e upper) floor which was not ideal guests with dogs and was not available until post 16.00. In fact we registered in the afternoon and claimed our room in the evening, which was fine. Breakfast, was not included in our room tariff, which we thought was expensive as were the shop prices. Overall it was great to visit the canyon and staying at this large, busy complex was the means for us to do so. The hotel and camp-ground are ideally situated for visiting the canyon.

    2
    « Would not stay here again »

    Although the room was very large, and it was nice to have 2 king beds, it wasn't worth it because of the strong odor in the room. It gave me a headache and kept me awake all night. I couldn't wait to check out to get some fresh air! WIsh I would have chosen one of the other hotels in the same area.

    3
    « Novelty Experience »

    When we reserved the teepee, we knew we were getting a teepee. For $40/night, I hoped it would be cleaner and maybe provide a cot or two. It was really fun to stay in, but for the price, I wish there was more to it. At night, the temperatures dropped very low and the teepee got cold, very cold. The location was ideal. Access to the restaurant, general store an free showers was nice. But, everything was packed full of people at all hours.

    3
    « Rip off »

    This hotel is huge and touristy. Everything is over priced and run down. The front desk employees are bored and disinterested. Our room was a motel grade level with falling apart lamp shades and views of the restaurant parking lot. Book in advance and get a cabin 15 miles away from the park entrance. You will be glad you did.

  • 3
    « Enjoyed our stay here »

    Our family of four stayed here one night. The rooms are motel style in a long row. The beds were comfortable and the room was supplied with coffee maker, fridge and microwave. Two bathroom sinks, one en suite. Desk, office chair and armchair. Nearby is a complex with supermarket, reception, booking office for tours and restaurant. I needed to go to reception to get wifi for my Kindle. The best part of our stay was going to the Ebenezer Dinner and show nearby. A cowboy evening with cowboy food and singing.

    3
    « Nice but expensive »

    Best Western Ruby's Inn is a pretty good hotel/inn but very expensive. The biggest positive about it is the close proximity to the Bryce Canyon National Park. The big negative is the high rates per night.

    3
    « Busy, commercialised, impersonal »

    Nothing wrong with this place if you like being a tourist. Just too touristy for us. Over-priced food which didn't look very good. I can't even recall what the room looked like! Plenty of facilities including a well stocked food and gift shop, laundry, buffet style restaurant, small western "town". We really didn't want to eat dinner here as the buffet didn't look great and the restaurant was over-priced. We drove into Bryce Canyon and ate a the Lodge which was lovely. Good location.

    1
    « The worst hotel ever !!!! »

    On our arrival we were 20 mins early prior to the stated check in time of 4 pm . The Asian girl whom at the front desk was extremely unpleasant to us whist taking our details , this took approximately 10 minutes . We were told to come back at 4pm for the keys ??? Why I don't know as when we did get the keys and got to our room and opened the door , we were hit by a very strong musty smell along with no toilet paper in the bathroom. The room was disgusting and very dated . We were reluctant to even sleep in the beds as they looked unchanged from the previous occupants . The so buffet restaurant was also disgusting and over priced . The food was unlike anything we had ever experienced before and the table staff were almost toying with us laughing at our expense . We had booked a two night stay and on our second day our vehicle had broken down and was to be recovered at 2 am . My wife and I went down to the front desk to enquire where there would be anyone at the desk at this time . My wife asked this question to the same Asian girl that served our arrival , was interrupted by her frowning and tutting in an uncouth manner ,saying what do you want I,m busy and can't be dealing with you right now. I could not believe what had just been said to us by just trying to ask a simple question. The level of service is diabolical and you should try to avoid this hotel at any cost. We will not be returning any time soon and will be making a formal complaint regarding this certain individual . And for you reading this who run the hotel, she was working on Sunday 21 September and finished her shift at 7:45 pm . Unbelievable .!!!

    3
    « Great Location but disappointing accommodation. »

    Stayed one night at Ruby's Inn on a road trip to Bryce Canyon and Monument Valley. The check in area is fine and check in was efficient, we where allocated a cabin room, which was tiered, shabby, damp and smelled of mildew. After complaining we where offered breakfast vouchers for next morning as we where told there where no other rooms available. There is another Best Western hotel approx 400 mts across the road which looks more modern and inviting. The Ruby's Inn was just about acceptable for a 1 night stay over, if you are visiting Bryce Canyon I would suggest the other Best Western hotel would be a better option.

    2
    « disappointing quality »

    I understand that there are not many alternatives near the Bryce Canyon entrance but next time a while look for an alternative. Room was outdated and absolutely not properly maintained. Dust was every present (see photo) and quite some stains on the carpet. The shower was not working properly as only cold water would be available for the first 5 minutes, than followed by extremely hot water. We were exhausted after a days trip and waiting at reception for quite some time to complain. However dozens of people were in fornt of us and we just accepted as we were only staying for one night and wanted to get out of there asap. For Dinner we went to Bryce Canyon Pines restaurant just a couple of miles away. (which was great!).

    4
    « Nearest Sleep/Dine Option outside the national park »

    Ruby's has been going since 1916 when the Syrett family built a tourist lodge for the visitors to Bryce Canyon. Its now some operation, with several motel style lodges, some two storey all with parking places dotted around the main lodge building which is constructed in typical rustic style with wood beamed ceilings. There are plenty of facilities, an indoor pool, restaurant for breakfast lunch and dinner, a laundromat, gift shop and across the road you have numerous gift shops, and a nightly rodeo. Great for families. Rooms are very spacious, especially the two-king-bed ones. Great WiFi in rooms, bathrooms clean with two sinks and beds MOST comfortable. Air con worked well although Bryce is at high elevation so nights are cool even in August.

    3
    « Nice hotel »

    The room was comfortable and clean. The service was appropriate. We were disappointed at the restaurant since they include a 15% tip even if you choose for the buffet (so the waiter just bring you the drinks while you serve yourself). But the place is nice and it's a good option if you're traveling this area.

    4
    « Nice option »

    This lodge is large and it is just at at entrance of the magnificent bryce national park. I strongly suggest you to sleep 2 nights at bryce to dedicate an entire day to hike, which is really awesome because the temperature there is pleasant. You can dine in front to the hotel in a barn&grill (there is a cowboy show that starts at 8.30 - so you have to arrive earlier, at 9.15 it closes). Otherwise you can dine in the lodge. There is the opportunity to eat bbq or there is a large buffet where you can prepare a good salad. Search for The waiter David, he is so kind (and cheer him on my-behalf!!!) The room is very large, with the microwave and the fridge. The lodge is managed by the family of the founder (it was opened in 190X). Enjoy bryce!

    3
    « Okay »

    We are a family of five and we were happy with the large size of the room. There were two king sized beds, which is nice, but they charge $25 for a cot! This was so ridiculous (our hotel in Zion gave us a cot for free) that we ended up putting three people in one of the king-sized beds rather than get stiffed on the cot. The wifi worked well. The hair dryer in the room didn't work, and it took around 30 minutes and 3 phone calls to get a new one, which also didn't work. It seems that one person owns the whole town; the only place to eat breakfast is the Ruby's Inn buffet, which we didn't want because we didn't want to spend all that money for a bowl of oatmeal or a bagel (we're not big breakfast eaters). This was annoying. Wish we booked early enough to stay at the Bryce Canyon Lodge, but this was okay if you're just looking for a place to sleep.

  • 4
    « Limited choice so go with it »

    Firstly, there is very limited choice in Bryce so wherever you go, you're going to end up staying at one of Ruby's places. They own the whole area! This seemed the best value option before booking and after our stay, I'd still agree with that. This is a big complex consisting of several separate blocks of accommodations. Compared with most "hotels" this is faceless and devoid of any character whatsoever as you are always going to be a long way from the hub of things. On a positive note, we stayed for a few nights while we explored Bryce Canyon and it was more than adequate for our needs. It is a bit of a strange experience staying here because everything locally is run by the same Company. It's almost like an old fashioned UK holiday camp feeling. There's nothing wrong with staying here and for sure if we ever go back to Bryce Canyon, we'd stay here without any worries. Because there is no other choice really, just accept whatever isn't quite right and enjoy your stay. It'll be fine!

    3
    « Not a Best Western "Plus" standard hotel but it was okay. »

    Spent 2 nights in Ruby's as most people appear to do while visiting Bryce Canyon. The other choice is the Best Western Grand Hotel but it was very expensive (stayed there in 2010 at a much more reasonable price for that time) Yes, Ruby's has everything..shops, restaurants, grocery store, tours etc. But....the trouble is that Ruby's own everything too and they have the monopoly on prices especially in the grocery store. They don't have any competition in the area. However, I will say that the restaurant was very good value especially for dinner. We chose the buffet on both nights ($22.95 each) and there was a great variety of food on offer...as much as one wanted! There was a queue on both evenings to get into the restaurant (it's extremely busy in high season) but it moved quickly and staff had a good system going for getting people seated and served quickly. We didn't use the restaurant for breakfast or lunch. We relied on the grocery store for breakfast and lunch supplies and it wasn't good especially for breakfast. We ended up eating sweet pastries. Yes, there was bread and cereals but only in large packs and not suitable for a couple who only want provisions for one or two meals. (We were touring and other hotels we stayed in did provide breakfast). Our room was on the second floor of the Ponderosa building and it was motel style. The room was large with two Queen beds but it was so dark...mustard/brown wallpaper and bed covers. Why do some hotels choose such dark and dreary colours? There was little or no light in the room (window was small too) and we ended up leaving the door open at times to allow some light into the room. I refuse to use electric lights during daylight hours if I can avoid it! There were two sinks and the bathroom was okay...nothing special. We had two basic armchairs that were okay too but not comfortable for long periods when we had to sit out a thunderstorm. This as mentioned above is not "plus" standard and doesn't compare to other BW hotels we have stayed in. Housekeeping was rushed and sloppy too..beds were badly made up with the covers thrown on to the bed and our bins weren't emptied either. Would I stay here again?...probably, yes, as it was convenient and served our purpose and there's nowhere else to stay within reason.

    4
    « Conveniently Located »

    It is conveniently located outside of Bryce Canyon National Park. As the only business very close to the park, everything is expensive, but I expected that. I was able to get a first floor room because of my elderly mother. There was an available restaurant, gas station, shops, and laundry facility. Overall I was satisfied with my stay at this place.

    3
    « Nice place but really bad staff... »

    The hotel is charming, accomodations are good. On the bad side: staff is really not friendly (most of the time they ignore you or you feel like you are not welcome: - reception at front desk: the first question asked is not your name but just to provide a credit card...(I mentionned my name, the woman said,'just give me your credit card') - horse desk: the guy was not frinedly, feeling like I was not welcome to ask questions for a horse ride. - general store: the guy was talking with some else and ignored me... Additonal comment: quality of bed is not good. Do not plan to sleep 2 persons in the same bed, you won't sleep.

    1
    « a poor idea of service »

    do you know an Hotel where is possible to book a room for 5 people, and not to get a bed for the 5? It is BW+Ruby's Inn at Bryce Canyon if you accept (how do differently where you arrive in the evening) a surcharge of 25$ (plus taxes), you get a camping bed in which is possible to count any metal part, but to sleep confortably. Do not imagine the bed will be installed. You get it at the room d it is up to you to move the furnitures to do it. When it comes dark in the room, you turn on the lights, and awake therefore a squadron of flies, as if you were cows in stables. Lovely. Add that you can follow easily every movement of your upper neighbours during the night, especially if they have decided to sleep later then you, or to leave earlier in the morning. If you are lucky (we were...), they do both. to sum up, you will have far better to book in another poace

    5
    « Hotel has everything! »

    This hotel complex has everything that you could possibly want. There is a restaurant, grocery store, liquor store, pool, etc. The lobby and grocery store are a hunters dream with stuffed mountain lions to ram racks, elk, and everything in between. The grocery store has anything you could possibly want or need. The rooms are clean and well appointed. The food in the restaurant is very good. You may have a wait depending upon the time that you arrive. It is worth the wait. We especially loved the rodeo. If you have a chance to see it definitely attend. We are glad we did! Would recommend staying here to all.

    5
    « Crazy cute rest stop »

    When in Bryce visit this inn. Little train, horse back riding little stores and shopping. Eat at the inn. Great food and service. Clean efficient rooms and comphy beds. Great setting in the mountains indoor pool. Work out place not so great, but plenty of places to walk at sunrise or sunset

    5
    « Fantastic trailer camping spot »

    Great "launchpad" to visit Bryce Canyon. Pull throughs and beautiful surroundings. Our trailer is a thirty footer and this was an ideal spot for us. Granted we came during the off season so I'm sure this place is fully booked during the summertime.

    4
    « Winter getaway »

    This hotel is very large with most rooms opening to the outside. It was pretty stormy while we're were there but very cozy. The rooms were very clean and comfortable with the typical amenities. The restaurant was kind of expensive but well worth the price.

    4
    « Very impressed! »

    Tried and tried to get a room at Bryce Canyon Lodge to no avail due to all booked up. Chose Ruby's as a back up but was very very impressed. Super nice log style buildings were clean and modern. Bed was comfy and room had everything we needed including microwave to heat up pizza for breakfast. We checked out the pizza place at Rubys but were unimpressed with the offerings so headed up the road a bit to the tiny town of Tropic to The Pizza Place. Even though we got there moments before close 9 pm)it was no problem. We were promptly seated and served. Back at Ruby's we browsed the gift shop and clerk was so helpful but not pushy. Also the grocery store had plenty of options for a quick breakfasts he next morning. This is the closest hotel not on park property. Check in was quick and smooth. Would def stay here if I am lucky enough to go to Bryce Canyon again. Oh a tip: sunrise point is not the best place to view the sunrise. Check out Inspiration Point or Bryce Point instead. You won't regret it!

  • 5
    « Sweet and easy »

    Didn't have to book the campsite. Plenty of space to set up camp with ample room between sites. Accessible to water spouts throughout and numerous numbers of clean shower stales with no time limit. Price is decent at $28/night.

    4
    « Multi-purpose installation - but we liked it! »

    As a lot of other reviewers already wrote - this is a huge place. But overall we were very happy with the rooms, the pool, the spacious parking, the location immediately at the road to Bryce, the restaurant, the general store and gift shop etc. etc. we clearly recommend it!

    4
    « very convenience »

    The hotel location is very close if you plan to visit BRYCE canyon national park (2 minute drive from the park entrance). We stayed at a room not in the main building and the parking was next to the room. The only "bad" thing I can say on this hotel the it is , not convenience to walk up the stairs if you have a lot of baggage (ask for low level room). The room is like all Best Western hotels, very comfortable.

    5
    « Lovely place »

    A great base for the Bryce Canyon, loads to do and excellent facilities. The inn has everything you could need from groceries to gifts. It also has a good swimming pool and launderette. Easy check out and friendly staff. Highly recommended, oh and a nice ice cream and cookie shop across the road.

    4
    « Really Good Hotel Close to Bryce Canyon »

    The rooms were very well appointed and very clean and comfortable. In the reception the is a state liquor store but the reception seems to be continually busy so it can be quite a wait to get served at the liquor store. There is a restaurant on-site but we did not use it. There is a really good shop selling curios snacks etc.

    3
    « hard to define »

    Did not find this Best Western to be as nice or offer what I am used to at other Best Western Hotels It felt like a camping out experience, room was old-ish & kind of sparse, however, great for families, a busy area that offers all you need for outdoor activities...clean, pool, fitness center

    4
    « Average Room, Very Good Breakfast, Would Recommend for All Staying At Bryce »

    Ruby's is a fairly average hotel but I would recommend staying here if you're coming to Bryce for two reasons 1) Everything in the town is run by Ruby's or associated with it somehow and staying at the hotel is convenient to everything in the town- the restaurant, general store, and even post office are all inside Ruby's; and 2) Lack of other places to stay in Bryce. Our family stayed at Ruby's for three nights. The hotel is really the town in itself yet the accommodations are equal yo your average Best Western. Though I recommend staying here, be aware of a few things 1) Wifi is very slow, except for on the lobby 2) housekeeping comes by as early as 7 in the morning if you do not put the Do Not Disturb sign out 3) The air in the entire hotel, especially the rooms, is quite dry- woke up with super chapped lips and a raspy throat each morning. However these problems were all minor. The bad Wifi was an annoyance but since we were staying in the main building we just went down to the lobby to use it where it worked fine. The rooms are actually fairly updated and the bed was comfortable with updated bedding. The bathroom was small but clean and with a nice shower head in our room which looked new. The breakfast at the restaurant was also good and though our whole family ordered off he menu, the breakfast buffet looked popular and had a lot of options. The blueberry pancakes were quite tasty and be sure to order a side of ham steak if you order from the menu. So overall, an above average experience but an average hotel as far as your room accommodations. Recommend to all coming to Bryce.

    3
    « Middle class hotel near Bryce Canyon »

    Big complex with hotel, camping and a big shop. The room has enough space but is old. We slept on the second floor and all the time you think that you will end on the first floor. Beds are reasanoble. Airco makes a lot of noice. Positive point, you are in 5 minutes in national park Bryce Canyon.

    4
    « Ruby's Bryce Canyon »

    Great location next to Bryce Canyon National park. Shuttle bus to park available. Room 2 beds, ground floor, adjacent to back door and parking lot with handicap parking places by door. Parking lot entrance Door required room key for entry for security No breakfast included Room had microwave and refrigerator

    5
    « Bryce Canyon visit »

    All basic needs were met. Restaurant sandwiches should contain more than one slice of meat in them. Service was most efficient. Shuttle service in and out of Park was most convenient and always prompt. Rooms and area were very clean as was the indoor pool.

  • 4
    « Comfy yet gloomy »

    A satisfactory stay and the bed was comfy and the room clean. However the room was not without its downsides. There was an unusual smell of smoke in the room which I got used to but was irritating initially. The room was also gloomy due to the dark paint on the wall. It is however located conveniently next to a mini mart and restaurants.

    4
    « Overnight stopover »

    Typical best western inn. Rooms are clean and roomy. Plenty of space for 3 people. As it was out of season most of the shops were closed. Only the shops in the hotel were open. Staff pleasant and courteous. Recommend

    3
    « Good but not supper »

    We expend one night in this hotel. Confortable as most of the room in the States, but nothing over the average (only the amenities). Big buffet for dinner around 25 bucks. It has a big indoor swimming pool. Breakfast buffet is not so good. Closed to the Bryce canyon.

    5
    « Clean and roomy »

    My husband, son and I were put up in the Ponderosa Lodge Building, it was a large room with two queen beds, a 42 inch flat screen TV, a table, a desk and two chairs, a bigger frig than in other hotels, a microwave, two sinks in the room and clean. The beds were comfortable and the housekeeping great, my family would return to the room early and it would be clean and ready for us to rest before dinner. They have a general store, post office, places to eat (we ate at a place few miles down the road); you don't have to go far for what you want or need. They have a laundry with $2.00 wash and $2.00 dry, not sure how long it takes we washed at the previous hotel. They have about eight washers and just as many dryers, rare in hotels (usually only one). They have a campground next door to the hotel and a lake and you can stay in tepees or cabins. They offer bike rentals, tours and horseback rides. Check the national park for the bus tours offered. The park is so beautiful and large you need at the very least two days (wish we stayed longer, we are on a 30 day vacation/national parks). We were spoiled our room was so comfortable my husband and son were happy to come in early. The grounds are well kept and beautiful, just as I remember it from two years ago. The hotel is very close to the park (1 mile) and is an affordable option to staying in the park. We have been here several times and we will return the staff efficient and friendly.

    2
    « Very disappointing for the price »

    Although Bryce Canyon City is ideally situated on the doorstep of the stunning Bryce Canyon national park, Ruby's Inn is over priced and poor. We stayed for two nights in May and could only access lukewarm water from the shower. We complained to reception and expected it to be sorted for the second evening. It was still lukewarm! On arriving home in the UK I complained by email, but despite sending two emails I never received an acknowledgement. Of all the motels we stayed in while doing the Grand Circle, Ruby's was the grottiest yet the most expensive. They appear to rely on their location and are complacent over standards. Having said that, I found their restaurant staff very helpful in advising me on a gluten-free menu.

    5
    « Gorgeous canyon with hoodoos »

    Ruby's is conveniently located by Bryce Canyon. Although the building is newer, the original Ruby's, owned by the same family all these years was built in the early 1900's. Accommodations are fine, food is fine, canyon is superb.

    4
    « Value for money: clean, good location, wide variety of services »

    The Best Western in Bryce is everything it needs to be: it's very close to Bryce Canyon National park, it's clean, it has a swimming pool, a laundry facility, a supermarket, restaurants, etc. Mind you: it is big. We were a bit apprehensive when going there, as the reviews were very mixed. As long as you don't expect a 5 star facility, you will do fine. The rooms are real motel style: you literally drive up to the front door. It has the 90's motel atmoshpere that you find in the movies where the hero or the villain needs to hide out..... The check in and hotel staff are very friendly and effective: we called in the morning with the request to have rooms next to each other with connecting doors and this was promptly organized. Only down side: a bit noisy. You don't hear voices from the other rooms, but you do here them walking around if you are on the ground floor.

    2
    « Nice location and not well mantained hotel »

    The hotel is located very close to the National Park but the rooms are relatively old and their level of maintenance and cleanness is low. The price that we paid for the room does not match its quality.

    5
    « Would have stayed longer »

    This is a hotel I would have stayed longer. Friendly reception, great room with all the amenities, and a 24/7 laundry mat. The only remark can be made that the house keeping was very early. The fast food restaurant makes good pizza.

    4
    « Great accommodation with services »

    Accommodation is very comfortable and Rubys has a good general store, big souvenir shop, restaurant and a takeaway restaurant nearby. It was much bigger than I expected and caters for large numbers. Great for families. Excellent laundry facilities too.

  • 4
    « Just About the Only Game in Town in the Winter »

    We were on the last couple of days of a 2 week southwest road trip and weren't sure where we would wind up each night, so didn't make reservations anywhere for the 2nd week. I called Ruby's when we knew we would make it to Bryce by the end of the day and was able to get a dog friendly room. That being said, the room was clean, but very average, small and in need of refurbishing. The main reason I gave a very good rating is that Ruby's has just about anything you would need and is extremely convenient to the park. We were there early April and the hotel restaurant, other than the park lodge restaurant, was the only game in town for dining. There are some others in the immediate vicinity that are open during the main tourist season. The food was good enough and priced about right for what they offered. The buffet was a little pricey, but then most buffets are. Breakfast was very good and the service at both dinner and breakfast was fast and friendly.

    5
    « Great Place to stay »

    This kinda lodge was great. Centrally locates in the middle of a national park and had a comfortable surrounding and beautiful sceneries. Ideal location to take a rest after exploring both Zion National Park and Bryce Canyon. A pleasant surprise to the exterior of this place, very nice and charming.

    5
    « Lots Of Fun and Comfort »

    Very clean rooms. Reasonable price. Nice, clean pool and hot tub..Great entertainment available. Helpful staff. The only suggestion is that the front desk personnel do not have a clear understanding of locally available......better phone menu..... Great overall value...

    3
    « Convenient for Bryce Canyon »

    This is a very convenient place to stay for Bryce Canyon. You're on the main road into the park and the complex has great shopping whether you need a cowboy outfit, or to stock up on provisions. There's a Buffet in the main part of the hotel that's open from early until reasonably late, or a Diner if you just want a burger or pizza. We were given a King Suite with In-Room Spa which wasn't quite as grand as it sounds (jacuzzi and sink in the bedroom, shower and toilet in a cupboard in the corner). It had a fridge, microwave and decent TV, but ours was near the swimming pool so we had a lot of noise until the pool closed. This was then replaced by everyone coming and going as we were also next to the block entrance. The staff were great, the lodge is different and we had a good time, but we had nicer accommodation and access to the same facilities at the Best Western Plus Bryce Canyon Grand on the other side of the highway.

    4
    « Bryce Canyon stopover »

    Stayed in Ruby's for only 1 night while visiting Bryce Canyon which was spectacular especially at sunrise and sunset. The hotel is really a Motel where you can park right outside your door which is very convenient.The rooms are very clean with all amenities, microwave , fridge nice towels and toiletries.Rubys is spread over quite an area with a small train taking guests to their Wild West show. We had very limited time here so can't comment on all the amenities there is a restaurant but we chose to eat in their fast food outlet which was perfectly acceptable .There is a large well stocked gift shop and store for food,drinks and camping supplies,only downside was a very rude member of staff when enquiring about a shirt size but all in all a nice place to stay when visiting Bryce.

    5
    « Feeling of the West »

    I enjoyed our short stay in Ruby´s Inn very much. There is so much to do. Buffet meals are delicious. We liked the gallery of Indian arts and when you cross the street you can experience feeling of the western movies. You can watch Rodeo show or listen to country music while having dinner. You can buy interesting gifts in the Rock shop or ride on the horse to the edge of the Bryce Canyon. It is an excellent place for a short rest on your journey through all the canyons.

    3
    « Nice location but... »

    Just minutes from Bryce Canyon Rubey's Inn has everything but that's the problem. It seems like the family that helped make the canyon famous is determined to maximize their profits even if that means creating a tourist trap, one-stop shopping but without quality or character. We were kept up by people walking in the room above us and got tired of the food pretty quickly.

    1
    « Horrid, then more horrid. A money-grinding monopoly in Bryce Canyon City »

    Upon check-in we were told to drive to the 5th out-building. The room we received was for handicapped people. It was similar to a hospital room. The mechanism on the door and the key-card lock was inoperable, which involved 3 trips back to the check-in desk. The shift manager was completely unsympathetic, and even commented, "I'm sorry you're having a problem" The maintenance personnel they sent to look at the door was rude to my wife. Avoid this hotel if you can (problem is it's the only one in this particular location adjacent to the park, and they seem to know that they have no competition)

    4
    « One night stay »

    Nice place and close to Bryce Canyon. It rained while we were here, so we were not able to enjoy all of the activities that were near the facility, such as horseback riding, etc. There was a nice laundry facility that we were able to take advantage of. They have a great general store where we found everything we needed and more!

    3
    « On the way to Bryce Canypn »

    On the way to Bryce Canyon, my wife and I and our 7 yr old Grandson decided to stay at Ruby's Best Western motel. This place has been in existence for many decades and It has a very appealing exterior. However, for the price I wouldn't recommend staying there. The standard room is very pricey and just OK. We were on the last leg of a two week car trip and decided to treat ourselves to what we thought was an upscale overnight stay. Well, the only thing that was upscale was the pricing of virtually everything. I expect to pay well for good accommodations and food, but this was not the case. Ruby's is a very nice looking place and offers pretty much everything that you could want but at exorbitant prices.

  • 5
    « Beautifully Dark Sky »

    Awesome spot and way dark at night. The canyon is a treasure but the unexpected delights like owls and stars made it a memorable experience. The restaurant is a great breakfast. While not free it's worth it and fun. The cowboy theatre across the street was a lot of laughs and a real deal western experience.

    4
    « Exceeded my expectations »

    After reading some reviews on this site I was nervous about the quality of our room. My concerns turned out to be unnecessary. We stayed in a spacious family suite (2 king beds in the Deer Lodge building). We could not have been happier. We had plenty of room. The bathroom was large. We had a nice fridge and microwave. The room was so big the remote control would not turn on the TV from the opposite side of the room. The room was a little bit worn but nothing to worry about. Beds were comfortable. Only issue was the noise from the room above us but we would have rather had a ground floor room due to no elevators. The entire complex is huge and lacks charm (surrounded by asphalt parking lots with no landscaping). Still, the proximity to their grocery store, shuttle service, and laundry facilities made it worth it. Indoor pool was nice but it the water was freezing cold so we did not stay in the pool.

    3
    « Bryce Canyon trip »

    If you don't stay in the park then Rubys is about the closest you can get. A piece of Americabilia it seems to be a legend. If you don't stay at least check it out. The rooms are clean and simple. Easy to get to the park so why not stay there for the convenience factor. One of those places that you can say I've been to Rubys.

    4
    « Very touristy, closest to Bryce »

    We enjoyed our stay at the Ruby's Inn, but it is far more "touristy" than the places we have stayed at the other national parks. it was cool to hear all of the languages of the guests though. It is nice because there is a restaurant, a grocery store, laundry facility, all on site. The store is quite pricey, but very convenient, but be careful not to buy things that need too much cooking because you only have a fridge and microwave in the room. The pool is indoors, there are pool towels available, the pool is open until 10pm. Our room was right across from the pool and we did not have any issue with noise. Do not count on doing laundry here, I tried and less than half of the machines were working and there was a line for the few that were. The room was comfortable, actually had quite a bit of space. You can't really beat the location with regards to proximity to Bryce - and I really think that Bryce is one of the very best of the National Parks, it is so awesome.

    2
    « Nope »

    Hotel is a large property with separate motel type lodges, broken off from the main lodge. Rooms were very plain and standard. I was expecting a little bit more personality and comfort considering this was the ?world famous Ruby's Inn.? A/C ran constantly and never cooled the room. We ended up opening the window to cool things down. Indoor pool was very cold according to my kids and not enjoyable. I would not stay again.

    4
    « A lot of history »

    Since the Bryce Canyon Lodge was out of my price range, Ruby's was the next best & it turned out to be a very convenient place to see Bryce Canyon because of its location. The Ruby family has cornered the market on helping the traveler get the most out of their Bryce experience, its a HUGE operation and not necessary to look anywhere else. Our room was spacious and clean. Only thumbs down is there is no coin change machine in the laundry room & one needs to walk to the grocery store to get quarters to do a wash.

    4
    « The best place to stay in Bryce Canyon City »

    Short of actually being in the park, this is the best place to stay for visiting Bryce Canyon. The free shuttle bus stops right in front. Terrific restaurant with great service. We only stayed one night but were very satisfied. Our only quibble was that our room was somewhat far away from the main lodge section, but it is a pretty big place and very popular. Recommended !

    3
    « Good Location, Avergae Stay »

    I thought the location was very nice. Beautiful canyons all around but the rooms were weird. I thought they were unpleasant and dark. We didn't even have a TV remote in our room. Food was very good and the ATV ride was great!

    4
    « Fun place »

    There is not much around the area, so the Ruby family went out of the way to make sure you have a good time after visiting Bryce Canyon. They have a dinner theater with cowboy singers, a nice buffet, a rodeo, airplane site seeing, horseback riding and wagon rides. J and Dave were very informative on the ride. They brought us to a beautiful place at the rim.

    2
    « Supply and Demand at its finest! »

    This hotel is a perfect example of supply and demand. Huge demand and this is literally the only choice in the Bryce Canyon area. This is not a modern Best Western and is over-priced for the amenities offered. It does not offer the wonderful beds and pillows that Best Western is known for and the rooms are modest at best. However, it is very convenient to the entrance of Bryce Canyon, just minutes away and with a shuttle stop right in front. You are able to buy passes to the park right there as well. The desk staff were wonderful, very friendly and helpful. There is a general store that has food plus souvenirs, etc. All in all, it served our purposes but with a price tag you would prefer not to pay for the room you got.

  • 3
    « Ruby's is a Very Nice Hotel, but it is a bit Tired, not Sure if there is Better in the Area »

    We stayed at Ruby's for 2 nights in July 2016. We stayed in the main lodge. The lobby and staff are very nice. The corridors to the rooms are very tired and the rooms themselves could use redecorating or just better decorating. There is an indoor pool that people enjoy, but the smell permeates the corridors(there are ways to fix this, but ts takes reworking the pool gutters, which I doubt they want to do). The location is very convenient to Bryce, only a minute by car from the gates. The real problem is that the family that owns Ruby's owns most the town so you are sort of stuck in "their vision" of what you should be doing when you are not at the park. We were at Zion before Bryce and no business in Zion pretends you are in the old west, but you really cannot escape that when in site of anything around Ruby's. THat can be fun, but it has its limits. My only genuine criticism is that the restaurant is only OK(and that is stretching it) and there aren't better choices around. Outside of Zion, you can get a really great meal in a nice setting with a nice bottle of wine and sit and relax. No one with real taste would say that you could do that at or near Ruby's. One last point is that there are no actually good views from this hotel. The street might be the best view, our room overlooked a large maintenance yard at the rear.

    4
    « Great location »

    Great location with easy access to Bryce Canyon. Everything in this location is pricey, but worth the experience at Bryce. Rooms are good, but ours smelled like disenfectant that was overwhelming Don't expect great views Ours overlooked the parking lot and the laundry/ maintenance yard

    3
    « convenient for visiting Bryce canyon »

    This place is very convenient to visit the beautiful Bryce canyon park. The room was basic but showed signs of being a bit worn out. There could have been more effort made to keep the floor clean. No continental breakfast. The bed was average but after hiking the canyon felt good.

    1
    « Awful! »

    This is basically a theme park, and I had prepared myself for the over-commercialization. However, the hotel room was unsatisfactory and the staff response to my complaint was unacceptable. First, the parking lot right outside my room had been replaced the previous day. My room reeked of hot tar and it was difficult to breathe. I called the front desk and asked to be moved, but was told they were sold out. I asked what the options were and they said there were no options, but not to worry because "they said the tar smell isn't harmful". I asked if there were rooms at the other Best Western and there were not. Again, I asked for options and was told there were none. Not even a discount on breakfast or something - anything - to make up for a really bad room experience. Beyond that, the tv receiver wasn't working and we called about that. The woman said "I'll have someone check it" and HUNG UP on my husband. The tv guy came and said it hadn't been working since the previous week. Furthermore, there was a layer of dust covering he bed, nightstand, lamps, etc. that just did not convey cleanliness. Made me question if anything else had been cleaned recently. Overall, Bryce Canyon is really lovely but next time I will go to Bryce Canyon Pines, just a few miles down the road and with the best casual restaurant I've been to in a long time. I will tell everyone I know to steer clear of Ruby's Inn.

    5
    « Best location for entering Bryce National PRk »

    Great Service! We flew into Bryce airport and they have a free shuttle to Ruby's Inn. The driver let us check into our room and then drove us right to our room to unload our luggage. Enjoyed the rodeo at night, fun evening, This is the place to stay when visiting Bryce

    3
    « Log Cabin Experience at Bryce Canyon »

    We booked our trip late and took one night at Ruby's because it was available. The staff is very nice but the accommodations are very rustic. It reminded me of a log cabin -- very woodsy. We had a nice view of a lake. But for some reason they had decided to repave the parking lot during the high tourist season and the work on the lot started early, meaning everyone had to move their cars early and their was lots of noise. Speaking of which, they have those noisy bathroom fans that you can't turn off. On the positive side, they have a nice breakfast buffet. And it's close to Bryce Canyon.

    4
    « Like this place! »

    Rubys Inn has everything you need all in one area! Check in fast...large clean room...bed comfortable...very close to Bryce Canyon! The dinner buffet was very good but breakfast buffet didn't look good so ordered off the menu...note very cold in dining area bring a sweater. They even had 4th of July fireworks!

    5
    « Fantastic visit to Bryce Canyon & Ruby's Inn »

    We love Bryce Canyon Nat'l park and enjoy staying at Ruby's Inn. Very convenient to the park, and there are many interesting things to enjoy at Ruby's with the general store, gift shop, art gallery, and ice cream shop across the road. Plenty of parking, and the room was very satisfactory. There's lots of people enjoying the hotel including families, and many international visitors.

    3
    « Bryce Canyon is a must see, and where you stay isn't the focus »

    This is a huge hotel, so if you're looking for a personalized experience, this is not the place for it. Shockingly, I did not find the staff (hotel not the restaurant) to be very welcoming/friendly. They offer a pool, a gift shop, a grocery store and a restaurant (2) on-site, and directly across the street are these cute little shops. The restaurant staff were all very friendly and accommodating, but the food left much to be desired. The real plus about this hotel is location location location.

    3
    « Bryce Canyon Hotel »

    Not much options to stay close to the beautifull Bryce Canyon, good hotel but nothing special. The pools look bigger on picture then in real and are a little smelly. Pitty that they don't offer complimentary breakfast compared to many other Best Westerns in the USA.

  • 3
    « Ok place to sleep »

    There is nothing wrong with this hotel, but there is nothing "wow" about it either. Normal seized 2 queen bedroom. Rather large fridge. The indoor pool smells chloor a lot! Not nice be there. This one has towels. The outdoor pool has no towels. Outdoor Spa was dirty. The outdoor pool is rather small. The photo on the website shows the pool from the absolute best angle. (Good photographing) Dinner and breakfast at the hotel restaurant are ok. There is a large grocery and souvenir shop in the hotel. Best point of the hotel is its location at the entrance of the Bryce National Park

    2
    « Disappointed »

    My expectations were high for this hotel because it's the center point for anything touristy in Bryce. I went with my spouse and two kids and got stuck in a room that was tiny with one king bed. We had an air mattress but the room was so tiny that we had to stack other furniture on top of each other to make room for it. My sister, who booked the same type of room, got a king bed, and a big living room with a couch bed and a nice armchair. It looked updated and nice where ours looked rundown and old. We also got stuck next to a fast food restaurant where traffic was constant and smelled like grease all the time. The housekeeping never left anymore shampoo after the first night (we stayed for three) and never bothered to come by the second day. Maybe she decided it wasn't worth it since the room was so crowded. There is a little store but it is expensive, $8 for a box of Frosted Flakes but the restaurant is actually ok, at least the breakfast was. The only good thing about this hotel was the location to Bryce Canyon but that doesn't make me ever want to stay here again.

    5
    « Quality +++++ »

    This was a very nice experience staying in this Hotel. Very clean, a lot of extras thrown in that I didn't expect. I would highly recommend this Hotel to anyone wishing to spend some time in Bryce Canyon City.

    3
    « Great location »

    We stayed her for two nights while visiting Bryce Canyon. Very convenient to the park, great shuttle to take you back and forth. Room was fine, a little stuffy but beds were comfortable. General store was fun as were the little shops across the street. Great ice cream!

    3
    « Stay in Bryce Canyon National Park »

    We tried to book in the park too late. Call as early as possible! We ended up at the Best Western Ruby's Inn. No bones about it this is a motel with a zillion rooms. It was decent, no frills and in the town only a few places to eat which we heard were not very good. Bryce National Park is beautiful! Stay in the park!

    2
    « Location is only plus »

    If all you are looking for is a place to lay your head near Bryce NP, then Ruby's is okay. If however you wish to have lights that work, a tv that turns on or a fridge that cools, then look again. We stayed here for two nights and loved its proximity to Bryce and thought both the restaurant and general store were decent. The service and room itself were terrible. The night we checked in we informed them of the room's issues and were assured they'd be fixed the following day. Nope. Nothing. But they're so busy with tourists they don't care. Too bad. It has so much potential!

    4
    « Just Fine »

    We were visiting Bryce Canyon and stayed here for an evening. It was clean and well kept. We stayed all the way in the back unit looking into a parking lot and retention pond but we are more concerned about the comfort and cleanliness inside the room. The AC worked (big requirement for us) and again.....well kept. Considering this is really the only game in town it was just fine. There is a pool, big gift shop, and ice cream shop across the road for the kids at night. This is just fine for long days at Bryce when all you want is a reliable, clean place to rest and spend the night.

    4
    « Clean, interesting and friendly »

    My wife and I were road tripping and stayed at Ruby's for a night. It is a really neat place. The hotel itself is unique and fun. Our room was clean and comfortable. My wife's suggestion for the ladies is to bring your own blow dryer. The one in our room sounded like a chain-saw and barely blew out air. Other than that, it was a great stay.

    2
    « No complimentary breakfast. Not so clean. Did not feel like a BW plus »

    We thought all BW Inns offer complimentary breakfast. This is the first one we stayed at did not offer. We found it surprising. The room was altitude small and average. If I could, it was 2 1/2 stars. Bed a little uncomfortable and carpet was not very clean. It did not feel like a BW Plus but a 2 star motel.

    2
    « Really disappointing. »

    The pictures are totally misleading. The carpet on the outdoor steps is frayed and dirty. The picture window to our room was broken glass held together by masking tape. The furniture was chipped. It was was clean, but very very tired. And since we were very very tired, it was an okay place to sleep. Unhelpful front desk. No one could answer any questions. The breakfast fruit they served was spoiled. Down the road a bit, for more than half the price, we got a gorgeous cabin in Tropic -- Bryce Canyon Inn. With an amazing coffee shop too. Skip this Rubys tourist trap!

  • 4
    « Fun Place »

    Ruby's is very close to Bryce Canyon. The rooms are spacious but could use another bathroom in the suites with two rooms. The beds were comfortable. Everything was clean. The breakfast buffet was good and at a reasonable price. The gift shop and store are an added bonus for travelers.

    3
    « Unbeatable Location, however Standards Slipping »

    Fantastic spot, just 20 minutes bike ride from Bryce National Oark, which is a must-see location. The hotel appears attractive online & in the brochure highlighting all the features but they seem to have underlying infrastructure and service issues. The young woman in reception wasn't that knowledgeable (didn't know the answers to a couple of basic questions) and her accent didn't help. The gym is tidy but pretty basic with a few bits of equipment and no dumbbells. Temperature was really cold and the aircon really loud all 3 mornings I was there. Plus no drinking tap or water bottle refiller; the gym TV was on the BYU channel & was loud but no way of turning it off or down. Lastly, the gym towels were pretty worn... The swimming pool looks good, however the smell of pool chlorine permeates the hallways throughout the main guest room area. It's a noxious gas, too, so I think they need more ventilation... Our room was in the main block and the walls and door were obviously not hotel-quality: noisy from above and from one side and a lot of noise from the hallway. Late arrivals at 11pm above then kids running down the hall at 5am woke us both times. The room bath had spa fittings but these did not work and there no in-room manual. (We didn't bother raising it to reception...) The room was really clean but 2 mornings the empty toilet roll and tissue box weren't replaced. Assume no-one checks the cleaners work. The General Store was really well stocked with touristy items and camping gear but some of the grocery items were way overpriced. Tiny cans of fish for $2; boxes of breakfast cereals $9; some chocolate bars twice the price of supermarkets. BYO food is our suggestion. The two eateries we tried were the main buffet - quality was not too bad & our server was great, too, and the Diner in the separate building which was fast and nutritious. Overall an OK stay but it appears they are resting on their laurels & letting things deteriorate. Disappointing.

    2
    « Best western plus? I don't think so »

    Stayed here in July-I have stayed at BW +before and always found them perfectly fine-this on however seems stuck in 1968. The furniture is tired and the room stinks of smoke, which is ironic since I had to sign a "no smoking" contract. The room rounds out with a weak a/c and a tub that squeaks. It is "motel" style outdoor room and while there is not much choice here (Ruby's diner, Ruby's steakhouse, Ruby's shoppes) there were a few newer places I should have looked at. I will be talking to BW since they advise the 'Pluses" all should offer a hot breakfast and this seems to be the only one that does not.

    4
    « Convenient location when visiting Bryce Canyon National Park »

    I stayed at Ruby's Inn, Best Western Plus for two nights while exploring Bryce Canyon National Park. I stayed in the main lodge which had interior access to rooms, however there are additional free standing buildings (lodges) on the property. The main building has an elevator but I am not sure about the out buildings, even though they are two stories with exterior entries to rooms. My room on the second floor, consisted of two queen beds, a table with two chairs, mini-fridge and microwave. I found the accommodations to be clean and comfortable. In the main building there is an indoor pool, restaurant with buffet, large lobby area and a few shops. Unlike most Best Western's breakfast is not included in the price of the room, but Ruby's does offer a breakfast buffet at a cost. Ample parking is provided, and the hotel provides a shuttle into the park. Parking within the park is quite limited, so the shuttle might be a good choice. All in all, it was a decent stay; but I consider it a bit overpriced, but I guess you pay for the convenience and location.

    3
    « Great Location, Okay Hotel »

    There aren't a lot of options so close to Bryce Canyon (the entrance is a couple of minutes up the road and it is maybe a 5 minute drive to Inspiration Point). The hotel itself is nothing special, however it is clean and comfortable and worked for a one night stay. For the location alone, I would recommend it as it was perfect for easy access to the park for sunset and sunrise viewing. The hotel is spread across multiple different buildings. So when you check in, leave your luggage in the car as you will be given a map to drive to your room. I was in the "Lake View Lodge" (although my room did not have a lake view and overlooked parking). The buildings are all two story motel style. If you are on the second floor, be prepared to carry your luggage up the stairs. I helped an older couple bring the luggage down the next morning, so if you have mobility issues or heavy suitcases, I recommend making a special request for a ground floor room. I had a double queen - it was small, a little dated, but comfortable. I had to move some furniture around to be able to open my bag. My only note is that housekeeping had not removed a used towel hanging from a hook from the prior guest, but otherwise the room and bathroom were both clean. The bath/shower seemed old as it was very creaky in the floor and I could hear my next door neighbor's do the same when they showered. The room has a fridge, microwave and coffee machine. The ice machine at our end of the building was not working. There was a drinks vending machine in our building. The free wifi was a little slow, but not too bad given the location. The BW Ruby Inn has a couple of dining options and a large gift store which sells groceries, including fresh fruit and vegetables, as well as sandwiches and frozen meals. They had a fairly good selection of groceries and are also catering for the RV/camping crowd who are onsite. There is a large laundromat on site, however I did not visit it.

    3
    « Great Location, Dated but Clean, Spacious, Rooms! »

    We stayed in Lakeview Lodge, and were treated to a view of the lake. The front staff is friendly and can answer all questions. We were allowed an early check-in, which we greatly appreciated. We were on the bottom floor and had 2 queen beds. Decor is outdated, but the beds were comfortable, and there was a refrigeratator. The dinner buffet is overpriced as the food is mediocre. Dinner buffet for 2 with drinks was over $60. for mediocre food. I should have just ordered the salad bar and soup, as the salad bar was superb! While the breakfast buffet was more affordable, adding more fresh fruit would be appreciated. Ruby's has the corner market in this area.

    4
    « Convenient, Affordable, and All the Amenities »

    We stayed here one night while visiting Bryce Canyon National Park. We stayed in one of the outer buildings, Deer Lodge. It is two levels with exterior corridors. Parking is right in front of your room. Of all the mid-price hotels we stayed in on our national parks tour, this room was probably the best. We had four people in a two-king room and it's the only place we didn't feel crowded. Lots of space, an extra sink outside the toilet/shower so no one had to wait. There was a microwave and a refrigerator so we saved money that night by cooking frozen meals instead of going out. The huge Ruby's complex has a general store where you can get everything you need for eating, camping, etc. There's a shuttle to the park and a nice pool and spa for relaxing after your hike. The wi-fi was terrific, we were actually able to stream a TV show. Only complaint was that the tub didn't drain well and there was some noise from other rooms.

    3
    « ok - great location but dated »

    A mile or so from the park entrance. Very well situated for a comfortable Bryce vacation. The hotel shows its age. The buffets were ok - but not surprising. Clean. Food was quickly replenished. But no surprises. Had a soup-n-salad one evening and the lunch buffet the following day.

    3
    « 5 Stars for location and 3 Stars for hotel room. »

    You can't beat the location It is the closest hotel to Bryce Canyon. I think the company bought the land/ranch near the entry of the park. This company is the only game in town (within 13 miles) of the entry into Bryce. It probably owns all the shops and restaurants, as well as the 2 Best Western hotels and a camp ground. Prices for hotel is reasonable considering only game in town. The room where we stayed is barebone. Beds are comfortable, but it outdated. They could change the flooring; dirty stained carpet in room and cracked tiles in bathroom. We stayed for 2 nights, and we were comfortable since we spent most of the time at Bryce Canyon. We ate at the restaurant 1 time. It was fine. Prices seemed reasonable. Services could be faster. We ended up eating inside Bryce at the lodge restaurant.

    5
    « highly recommended »

    great experience.. exceptional service,locations is fantastic. perfect for family or group.. accessible amenities to everything.. parks is just less than 3 miles away... lots of things to do just to be around the little town...

  • 4
    « Affordable with great customer service »

    Have been visiting this hotel every other year since 2005 with our college course and continue to return because the rooms are large, clean and affordable. The staff has always been extremely helpful. The hotel is located close to the Park entrance and affords access via Park Shuttle of personal car.

    5
    « The only game in town »

    Yes, it is a monopoly, but it delivers. It delivers a comfortable bed in a clean basic hotel at a very reasonable price (in March anyway). This place is huge, and it has been here for ages. The staff are very accommodating and the dining room is well worth at least one visit. Proximity to the park is a key feature.

    4
    « Location is great »

    If you want an alternative to the Bryce lodge, then this is a reasonable option. It's very close to the park, and there is even a shuttle if you want. I found the room reasonable, although badly insulated from neighboring noises. We were on the ground floor, and at midnight, we heard the people coming home just above us, which woke me up. The bathroom was large, but the bathtub felt like a plastic "toy": everything was plastic, and the shower head didn't hold in place anymore. Overall, it's good for a night, but be aware that the restaurant only opens at 6:30, so it might be tough to get in the park for sunrise if you want to eat breakfast first.

    2
    « Monopoly on mediocrity »

    I was there 25 years ago and the rooms were dated. Guess what, same exact room, same furniture, same drapes, same everything. They own the whole town and obviously have no interest in making this place nice. The general store is a rip off, the food sucks and they are busy as hell, go figure. It's the Golden Rule: When you own EVERYTHING in town you make the rules.

    4
    « BW Plus Ruby's Inn @ Bryce Canyon »

    Good hotel for the rate paid. Staff was attentive and friendly. The only issue we had was water not draining in the bath tub. Maintenance came and tried to resolve this but this issue wasn't fully resolved.

    1
    « Horrible Customer service »

    We arrived here after a stay at the Circle D Motel & Eatery the day before. The Hostess service was poor, the food quality on the highly advertised Buffett was equally horrible. The servers did not speak very good English and the food quality was disgusting. Never having been someone who seeks out a "free meal", we did not complain. We paid and left. Upon paying my bill, I wrote in "cash" in the tip section of the receipt. This was after not receiving my bill for over ten minutes, and going directly to the cashier stand. I was questioned why I was not leaving a tip. I explained that I chose to pay cash for the tip. The food was extremely disappointing. Luckily, we were staying at the new Best Western Grand - across the street which was immaculate.

    5
    « A City of a Hotel »

    At first we were surprised to get a reservation here, right outside Bryce Canyon, one of just a few Hotels in the area. Then when we arrived to check in we understood. This place is ENORMOUS! Multiple annex buildings off the main building. We happened to be in the main lodge, which is kind of nice If your interested in visiting the restaurant, pool, etc,. as it makes way easier access. The restaurant seemed nice, but also looked very busy so we didn't try it , but the gift shop/ grocery store kept us for awhile in the morning. Its huge! They have everything from t shirts, to slabs of petrified wood, to native american head dress'. they truly have a souvenir for everyone! Nice that they open up early so you can pop in before leaving for adventures. Also the lobby is a hub for other activity's, Flights, Tours, etc. Very nice, reasonably priced hotel providing superb access to the unearthly Bryce Canyon. Highly Recommended!

    5
    « Okay for one night »

    We stayed here at the beginning of June, it was very busy as I don't think three are many places to stay in the area and ruby has it pretty sewn up. Our room was big enough and clean and a short walk to the main centre. There is a lovely big pool in the main building. We ate at the restaurant and expected a long wait and poor food, but were pleasantly surprised. The food was excellent and the service good even though they were very busy.

    3
    « Not as nice as I was expecting »

    The hotel was very basic. Nothing special or plush about it. Bryce canyon has such limited and overpriced hotel and restaurant options from what we found. It was comfortable enough and fine for one night which is all we stayed.

    3
    « Ok »

    Our room was pretty average; clean enough, but we're not crazy about exterior corridors. A/C had to be cranked down to 61 to get comfortable. The hair dryer was missing but they brought one right away. Also, the deadlock didn't work but they repaired that after the first night. Food at their restaurant was ok.

  • 3
    « Ok for overnight stay »

    The hotel is ok but feels ancient and really old. Front desk staff are friendly and short wait for service. The rooms are grouped into clusters of buildings and you have to walk to the main building for shopping and dining. It was raining that day and we got wet on the way to the restaurant. The location is fantastic but way over crowded. I prefer modern look and feel if I were to stay for more than 1 day.

    4
    « One of the only places to stay to see Bryce Canyon »

    This was the closest place you could stay in before Bryce Canyon. There was a grocery store where you could get most anything you could want. We got sandwich making items and other snacks for the day. They have a restaurant as well so you could get a warm breakfast before you headed out. It is an old style hotel where your car to parked right outside of the door. Everything was clean and what you would find in the kind of hotel. The location is the best.

    5
    « Great Getaway »

    Great Place to stay, I have been here three times and always feel welcome. Dee Warby, Ryan.. many more.. Very knowledgeable, Helpful, and Professional...They make your stay more pleasant. Great atmosphere, in and around the hotel. It has a Wild West feel which fits right into the surroundings, yet you still have everything you need to be comfortable after a long day of Hiking and sightseeing and much more... I Highly recommend this Best Western...

    3
    « Good deal - special AAA rates »

    Big and busy. Lots of facilities like a visitor center setup. Room was well appointed and comfortable. Beds were great but pillows were awful little square things that were overstuffed. Room had coffee. No real milk. Only creamer sachet. Very busy car park and even though we had a ground floor room we had to park elsewhere and carry the bags. The buffet breakfast had a good selection and was reasonable value. NOT included.

    5
    « Love this place! »

    Our second visit. Sadly only here for one night this time, we really enjoy this place. It has its own supermarket and gift shop but we do enjoy the restaurant, they have the most amazing meatloaf...! You will need to queue for meals so make sure you give yourself enough time. The rooms have outside doors so careful leaving a light on and going out. The rooms are more than adequate for a one night stay. Very clean and well resourced. Ruby's also have a rodeo on just across the road, if you have not been it is worth a look as the hotel offers transport. Location is also very good for Bryce. Staff here are very helpful.

    4
    « A BUSY place, but Good Management! »

    This place is very busy during the day. Big pool and spa area full of people in the evenings, but it closes at 10, and the pool area and adjacent "lobby" are essentially shut down so that the place is very quiet. The rooms are a little dated, and the sinks in the bathroom have faucets that were not positioned properly, allowing only about an inch hang-over into the sink. Very quiet room as to neighboring rooms, so sleeping was easy (top floor). The maintenance and hotel laundry are in a large barn at the back of the property, so when leaving the window open at night for fresh air, you are promptly awakened by quads, forklifts, delivery trucks, etc. in the morning. No sleeping in here (although who wants to sleep in when Bryce Canyon beckons?). Perhaps a room to the front, or side would be quieter in the morning. Overall, a quiet room for a decent price with many amenities.

    1
    « Worst customer experience I've ever experienced »

    I interacted with 3 front desk staff including 2 managers and 3 other staff stood by. I had a confirmed reservation for a room for myself and two young girls, traveling back home without my husband in this remote location. The hotel informed me that while rooms were available, they were refusing to give me a room because I booked through the internet. The room type available was in fact a lower rack rate room than the one I had pre-paid for yet they still refused to accommodate me and my young girls out of apparent displaced anger towards the booking site. We 3 females were left to travel through a storm for 20 miles in a very remote area with no phone signal to find alternate lodging at 10 at night. I am beyond appalled at the complete lack of care for the customer. The manager's clear focus is on her odd vendetta towards online booking sites.

    4
    « Very good »

    Great location near park entrance. Room was clean and i really like the property layout. Main store and lodge is great! Negative is that it is a bit expensive and no breakfast included. Suggest to bring your own food because dinner at the buffet is expensive and packed!

    4
    « Great Place to Stay! »

    Looked online and couldn't make up my mind where my husband and I wanted to stay. We took a chance and waited till we got to Bryce Canyon to look for a place. The pictures online did not do it justice. Nothing fancy, had an older room but it was clean and very roomy. Staff was very nice and very accommodating. Everything was located within a rocks throw! Definitely would stay there again!

    3
    « A stop on our way to Bryce Canyon »

    The hotel is a typical Best Western motel, not very exciting. I usually don't stay at Best Westerns, but it was included with the tour.It was clean, but noisy with the motorcycles and off road vehicles roaring around. The toilet was loose from the floor which made some noise when used.Breakfast was not included.

  • 2
    « Worst experience in BW »

    this was the worst experience we've ever had with BW. the door and windows of our room were wide open after we checked in and arrived the room. there were flies and bugs flying in the room. the bath tub drained very slowly. we requested to switch room, and was told that there's no other room available. we had to take the room as it's impossible to find any room in the nearby area during the busy weekend. when we checked out next morning, we were asked to pay as they can't find our reservation record. i was pissed off as we've been travelling & staying in BW, and always reserved/paid via BW website. we've never been asked to pay while checking out. they didn't believe it, until i dug out my reservation email, they admitted that we've paid the reservation, but we still need to pay an extra $1 for national park donation. the hotel quality is generally good, with a perfect location, but we're very unsatisfied by their service.....

    4
    « Great stay »

    As busy as the place was, we loved it. Great room overlooking pond. Wonderful gift and grocery store. And very convenient for getting to Bryce Park. NIce in-room amenities. Great laundry room for my wife to clean our clothes. Plus many more offerings than we took advantage of. Over-all, better than we had thought it would be.

    3
    « Wild West themed »

    Motel styled rooms, appeared clean, comfortable bed. Bathroom was clean with adequate towels. There was a large store selling groceries, and the inevitable touristy souvenirs and clothes. The restaurant was mainly buffet, but there was an a la carts menu. We had the lunch and breakfast buffets and were well satisfied. It was a very pleasant overnight stay

    1
    « Visitor beware »

    There are two Best Western Inns. One is BW Grande and it is brand new. The other is BW Ruby and it is old and dated. We stayed in the Ruby, Deer Lodge Annex. When we opened the door, the room had a strong perfume smell, like it was covering up something. The carpet was very stained and torn (I am attaching a photo so you can see). The bathroom tile had 1/3 of the grout totally missing, so you can imagine what the rest of the tile looked like. We were on the first floor and the family above us apparently were trying to get their 10,000 fit bit steps in up there. The room actually shook when they were all moving around. The furniture is very dated but the mattress slept well. They have updated the bath countertops to granite. But what difference does that make when the towels were old and one actually had makeup stains on it. Ugggg. If I returned I would insist on staying in the new lodge or not at all.

    3
    « Gateway to bryce NP »

    This hotel has everything to be a unique hotel, situated nicely near the park in an historic building. The rooms are ok, the bathroom is clean, beds are good, wifi is working, there is a pool and fitness center, and staff is generally nice. However the whole hotel feels a bit massive and unpersonal. Perfect if you are ok with that and just want the closest gateway to bryce but look further if you want something charming. The nearby possibility for a rodeo or western show in the evening is enjoyable though.

    3
    « Classic case of a monopoly leading to a poor experience »

    this place is just ok. convenient to the park, but Ruby seems to have a complete hold on everything in this town. The service was not particularly friendly, the rooms so-so. Serves a purpose but don't expect anything wonderful.

    3
    « Average motel, had to slam door to shut, plenty of parking »

    Just average rooms, general store is way overpriced. Biggest complaint is that most of the staff (I would imagine they are students working for the summer) either didn't care if they helped you or maybe just didn't know what they were doing. They have everything you need there, but after eating at the buffet, we went down the road to a restaurant which was excellent.

    3
    « Ruby's is lacking in consistency across the board on their rooms. »

    We had a group of eight adults and rented 4 rooms at Ruby's for 1 night while we visited Bryce Canyon. Three of the rooms were booked early in the travel planning and one was added about a month before the trip. Each of the rooms had minor issues, one did not have a cover for the air conditioner, the door on one of the other rooms would not lock.The last room booked was supposed to be in the main lodge with a jetted tub. Those rooms were already taken when we arrived.It was pretty disappointing. Overall it was fine, but attention to detail is not their forte. They pretty much have the area wrangled. Everything seemed to have a Ruby's theme.

    3
    « Expensive but only game in town, practically. »

    Paid more for this hotel than any other resort in Utah. Too expensive for what we got. At least we all got to shower. Like the pool, tho so intensely chlorintated that we could only stay in it a little while.

    2
    « Oversized and impersonal »

    We stayed at Ruby's Inn for one night to allow us to visit Bryce Canyon NP the next day. The hotel is huge, VERY busy and you feel like you're being processed. Long waits to get into the restaurant for dinner and pretty inattentive staff in the restaurant. Unfortunately Ruby's Inn is pretty much Hobson's choice in Bryce....

  • 3
    « Room could be improved. »

    Bugs came in room at night as door was not sealed. Loses of sunlight in three sides of door frame in the morning. Refrig did not make cold, only cool and was on high setting. Shower was dirty and buggy when we arrived. Dinner Buffet looked great but at $23 per person and didn't include drink, price was excessive. I'm sure they have some better rooms than what we got, unfortunate that we got this one. Wifi kept cutting out throughout our visit.

    2
    « Hotel Great Restaurant terrible »

    This is the third time we've been to Ruby's Inn. Twice we have left the restaurant because of the really bad service or lack of it. This time we had to have a bussboy find a waitress for us.....I think he's still looking because we left after fifteen minutes and we were seated in an area that wasn't busy.

    4
    « Solid 4 out of 5, easy to find, free parking, great stores, good food, clean rooms »

    Solid 4 out of 5, easy to find, free parking, great stores, good food, clean rooms. Minutes from Bryce Canyon, access to shuttle bus is across street. Next to cowboy dinner hall/show and horse rides. Large room with 2 king size beds and plenty of space made it very convenient for seniors in family to use ground floor. Great camping store, Awesome gift shops. Post office on campus. Stop to read the amazing history. We will definitely return. The entire staff were extra nice, courteous, professional and accommodating.

    3
    « Decent motel, but I would not walk bare foot on floor »

    The two queen bed room was decent size and the bathroom counter with two sink was nice size, but make sure you watch out when using the hot water because it will burn if you're not careful. The tub/shower was decent size but you can tell it wasn't built very well because the floor of the tub would make noise each time you moved. The floor was quite dirty but I guess that's expected when your room door opens to the parking lot. The people that stayed previous to us must have had a dog because there was dog hair everywhere and on all the bedding. Overall the stay was okay but I would not walk bare foot on the floor unless you don't mind dirty feet. The swimming pool was indoor but their heater wasn't working so the kids froze and didn't enjoy the pool.

    5
    « Full service hotel convenient to Bryce Canyon NP »

    Nice room with good air conditioning, good restaurant (including a dinner buffet with many delicious choices), onsite large grocery store and laundromat. Large gift shop. Very helpful guest services staff.

    4
    « Could do worse »

    For us, we had a good experience with staff and accommodation from check in to check out. The ground floor room was close to the stairwell leading to the upper floor rooms and there was a fair bit of noise from passing guests but couldn't fault the size and comfort of the room. Because we had a full on day viewing and hiking we had a large take out pizza in our room which was rather tasty. There are other options for dining and a large General store. We appreciated the laundry on site, as we are on a month's trek through several states. If in area wouldn't hesitate to book again.

    3
    « Close to Bryce Canyon »

    Nice hotel at the entrance to Bryce Canyon. 5 minute drive into the park. Nothing special but clean rooms. We used the outdoor pool at the campground. It was very nice. Ate breakfast once at the Cowboy Buffet and lunch at the Canyon Diner. Restaurants are not very good.

    4
    « Fun at Rubys »

    Very nice hotel. Neat and clean. Lots to do in such a little area. There is a restaurant on site and it was good. The General Store has wonderful Utah made items. Also has a grocery store with reasonable prices. We were able to sign up for tours in the front lobby which was very convenient. Overall this is a great place.

    4
    « Hotel has it all »

    Terrific hotel. Rooms are large and clean. Help is very attentive. Very close to entrance to Bryce. Interesting general store. Large pool. Two restaurants are on premises. Has refrigerator and microwave.

    4
    « 1 night stay »

    lovely setting, big rooms with all amenities, food is expensive which you expect, but abit of a let down in restaurant, room we had was clean but noticed window was damaged and fist print in door, informed reception so as not get blamed, they did seem genuinley shocked

  • 4
    « Great Facility in Great Loaction »

    Ruby's Inn has everything you need for your visit to Bryce canyon. Room was clean and very comfortable. Restaurant and store were convenient. The park shuttle is close by and you can buy park entrance passes at the hotel.

    4
    « Nice Stay »

    We stayed here one night following our visit to Bryce Canyon. The hotel is located just a few minutes from the National Park entrance. There is also shuttle parking directly across the road you can use if the parking is full at the park. We had a nice stay. The hotel room was comfy and clean. Staff courteous. Check in/Check out was quick. This is a large complex. We bought dinner from the camp store.

    3
    « Nice Beds, Clean Room, Good Location »

    We came into town right before 9 PM and stayed only one night. We wanted a hotel that provided convince to the park with clean comfortable rooms and beds. The Ruby satisfied all of the above. Our room had a newer look to it which was nice. The room itself was typical of a Best Western, a clean room and clean bathroom with a pool. Nothing fancy but a decent stay for those who are more interested in seeing the sights than spending their time in a hotel. One thing I am too often disappointed in is the view outside my hotel room's window. We paid $250ish for our room. This one was one of the worst views out a window I had ever seen. A good portion of the rooms will view what I viewed, an extremely dumpy large back lot. If this would bother you be sure to inquire about what your room view will be looking out at. The restaurant which closes at 9 PM is located in the hotel and it serves 3 buffet meals and has a menu as well. Don't expect much in the way of an amazing meal. I ordered off the menu and saved a few bucks on my meal in order to get a fresh cooked meal because the buffet had a picked over look and the food appeared as it had been sitting around for a while. There's a medium sized grocery store attached to the hotel that carries uncooked and cooked meats, dairy, produce and pre-made sandwiches ect. We saw a subway on the way in, I'd suggest a stop there if you want sandwiches. The store seemed expensive.

    3
    « Hotel nice, food OK, price too high and service terrible »

    Room was nice, clean. Price is too high but since there is no other hotel they can charge more. My big complaint, nearly everyone working there is oriental. Hard time to understand what they say. We went to restaurant for breakfast and told oriental hostess we wanted to sit near a window to look outside. Was seated in back near bathrooms far from any window but saw plenty of seating available by windows. Went back for dinner. Same thing, we asked for window seat and got seated 20 feet from window. Buffet is $24 per person, WOW. Menu items expensive. Our breakfast tasted very good, however. Told our server about seating problem and she said servers have told management about many complaints from customers about foreigners rude at customers. She asked that we post these complaints because management does not listen to them. Our room was $160 a night. Would I stay there again? Rooms were good so probably. Horse riding just across the street. It was GREAT and they GIVE you a free photo at the end. ATV's just across the street. Do the 1 hour, it was a lot of fun. National Park was great. We rode the bus through the park one day and left the car behind.

    5
    « Like the history and convenience »

    This hotel and the Best Western Grand are the closest hotels to Bryce Canyon other than Bryce Canyon Lodge. Rooms are clean but average. The price is a little higher than some of the other hotels we stayed in, but I love the historical Western lobby. The general store/gift shop here is huge, open late and has everything including a grocery store although grocery store is expensive. I did not think the breakfast at the Cowboy Buffet was great and I would try someplace else. I do like the convenience as there is a laundry, grocery store, shuttle stop, horseback riding, and dinner theater here and across the street. That is important as there is not much else in the close vicinity.

    5
    « Perfect lodging for Bryce Canyon Visit »

    Ruby's Inn was the perfect place to stay while visiting Bryce Canyon with friends from out of state. The staff was very helpful, the rooms were clean, and we got a great night's rest. Good times! thanks!

    5
    « Beautiful nature »

    Loved the sunset and sunrise. Because we started our hike at 6:30 am... Nearly nobuddy was on that track. FANTASTIC to feel, see and hear the nature ar that moment. Make sure you take enough water with you on a long warm morning :-)) It's one of my highlights of America. So do not hesitate, just go! There will be enough arround to help you to find your way. My advise... Come in the evening and see the sunset, go to bed early and try to be on the path before everybuddy els does that.

    2
    « Brice canyon Best Western »

    I would not stay at this Best Western again, and I would not recommend it to anyone. It is old and antiquated, the staff is not at all helpful, the parking lot and sidewalk areass are in need of attention, and they do not offer a complimentary breakfast. The cost to stay is a bit excessive, and the resaturant is quite expensive as well.

    2
    « Dated »

    Unless you can get reservations in the park, Ruby's is the only option near Bryce. We stayed in the Aspen building which was quite dated. I think it was one of the first buildings in the complex. The room was modernized but the mechanics were not. The shower went from freezing to scalding as the residents flushed or bathed. The towels were scratchy. Coffee condiments included powdered creamer and generic coffee & sweeteners. The shower dripped all night. Just little things that were aggravating. I think Ruby's could do a little more for their guests but with little competition, I doubt it will happen.

    4
    « One busy place in June »

    This is a sprawling complex and our room and its location was fine. Well-appointed and clean. Good beds and bath with refrigerator. As big and busy a place as it is we feared that it would be noisy, but that wasn't the case and we slept well. We did the Cowboy Buffet across the road and the food was OK and the entertainment was quite good.

  • 3
    « Nice enough hotel... bring your own food because the dining options suck »

    The hotel itself is nice enough and has a very cute decor. Service is good, the room is just fine, and the location is perfect for Bryce National Park. I paid more than I would have liked, but it was the cheapest option with that kind of proximity and level of comfort that I am used to. The property is huge, but the front desk staff gave us a map. One thing I found odd about such a large property with lots of onsite amenities (a gift shop and grocery store, 3 restaurants, etc.) is that the restaurant hours left some to be desired. The main restaurants was only open until 9:30. Fortunately we arrived around 9:20 and were able to be served. However... the restaurant food was really just awful. It's very obvious that they serve their vegetables from a bag, their pasta from a bag, probably their meat from a bag (I am very glad I chose a vegetarian option because based on the quality of that, I am concerned about the quality of their meat). It wouldn't be so bad if they didn't charge an arm and a leg for sub-par quality food. Most entrees for dinner would run you about $20-$30 and it is not worth even half that. The onsite grocery store also way overpriced (even more so than your average convenience store), though the gift shop options are somewhat nice. The hotel itself is pretty standard Best Western fare, and I have no complaints about the room or the service. However, the general nickel-and-diming of visitors left a bad taste in my mouth (so did the food... so, please, travelers, bring your own!!). I would stay at the hotel again due to its location, but I would definitely eat somewhere else!

    5
    « perfect and near to Bryce »

    very near to Bryce and it's cute place. all you need you find it. general store, restaurant, pool, calm rooms. it's typiclly American. shuttle to go Bryce. it's perfect and clean. we have a room with a lake vue it was cute. a little bit expensive but you very near to Bryce so it's not a surprise ;)

    3
    « True Motor Inn »

    Accommodations were modest but acceptable. Our main problem was that we were placed in a back portion of the complex in what is a motel room, not the main lodge. Those rooms are a little dated, but comfortable. It reminds you of the old motor inns (or motels) that we stayed at in years past. The restaurant on site was good and their staff were very friendly.

    4
    « Great location, right next to Bryce Canyon Park entrance »

    Very popular location and I noticed no vacancy signs up all around, so suggest you book in advance. Motel rooms on blocks with main entrance at one end. Rooms are a good size. Ours had large TV, mini fridge & microwave (although no in room safe). A number of eateries on site, one a burger type place and the other a restaurant (which has an all you can eat breakfast - for about the same price as a plated meal) Free wifi in the room which is good and reasonably quick Rodeo across the road - a nice evenings entertainment

    3
    « GOOD LODGING BUT POOR FOOD »

    This is an attractive Best Western, but if staying here be sure to select the buffet in the dining room instead of ordering from the menu. The hotel is near the entrance to Bryce Canyon National Park ,rooms are nice, and overall the inn is about average.

    2
    « Good location, not good experience »

    Rooms are getting run down and the shower in our room was terrible. Water when from scalding hot to freezing cold within a few seconds and continued to go back and forth the entire time you tried to shower. Also the mini fridge in the room was not working properly. Location to Bryce Canyon is good but room was not.

    5
    « We love this place »

    People come from all over the world to see Bryce Canyon and stay at Rudys. The room are clean and huge with two king beds. There is a great restaurant will a Buffett to die for. Salads, meat, fish, chicken and more. A wonderful desert bar with all your favor treats. There is a huge gift shop and mini mart to allow you to stock up on all your needs.

    4
    « Good Location for visiting Bryce Canyon »

    We have stayed here before many years ago, so we knew what to expect. We had a room overlooking the lake which was very beautiful. The room was to our expectations , the bed was comfortable and it was very clean. We had an evening meal in the restaurant which was very good we also had breakfast there

    4
    « Great place to stay at the entrance to the park! »

    No need to pay more to stay at the lodge in Bryce. This hotel (not to be confused with the Best western across the street) has EVERYTHING including a grocery store and post office. You can also pick up the free trolley there. The rooms are nice with a microwave and mini fridge. However, we stayed in the "Antelope" building and the room door did not fit the frame; about a 1/2 in gap, at 7:00am a forklift drove by each morning and the food in the restaurant was bland and WAY overpriced. They had the typical southern breakfast of bacon, eggs, biscuits and such but did have healthier options. They also had cereal, but they charge you $3 extra for the milk!!! I am not kidding! There are other option in town to eat and I would take them! Would I stay here again? Maybe...

    5
    « Nice place close to Bryce Canyon »

    I found it very clean and pleasant. The staff were friendly and very helpful. Great gift store and restaurant on the premises. The food in the restaurant was very good and a varietyto chose from. Our stay was very enjoyable!

  • 4
    « Best Choise, If You Want to Stay Closest to the Park »

    Staying at Ruby's Inn for 1 night which is only a mile or a few minute drive to the Bryce Canyon park enabled us to enjoy the park best (this was our second visit). Arriving late in the afternoon from Grand Canyon, we were still able to take photos of the shades of sunset on the amazing canyon and trek early the next morning for the unparalleled sunrise view. Best Western Ruby's Inn is in a big complex with many kinds of attractions and several room types. We booked a 2 bedroom family room for 6. It was basic but spacious, clean with free wifi included. You can find almost anything in the general store including food but prices are on the higher side. The restaurant is nice and has variety of food options, but again they are a bit expensive. Overall I think Ruby's Inn provides a good value for those who want to make the most of their limited time enjoying the rare beauty of Bryce Canyon. We did our booking through booking.com.

    4
    « Close to Bryce national park »

    Very close to Bryce National Park. Good store for shopping and restaurant on site. If you want to be right near trhe park you are set with this place. NO Breakfast included which for the money should be

    2
    « Location, Location, Location »

    Apart from the location the room is large and comfortable, plenty of space for 3 nights. Problems for me were, no net curtain in window, felt like I was in a gold fish bowl, as we were on the ground floor of the Deer lodge, so people walking past lots. Most other rooms had nets, asked for some but they never turned up. Noise, the people upstairs could be heard walking about, with the ceiling making all sorts of noises. The wall's are also thin, with the voices in the room next door very audible. The staff in reception don't appear interested in what they do and check in is a chore to them. Room was well serviced, although one bed was left unmade on one of the mornings. If you stay here, I'd recommend asking for an upstairs room, this would eliminate some of the noise.

    4
    « Nice motel with great location »

    This is a huge, multi-building motel, with all sorts of facilities...restaurant, grill, grocery store, tours, gift shop, etc. Convenient to Bryce Canyon N.P., which you can reach easily by regular buses. We've stayed there several times, and have always enjoyed it.

    3
    « Focus more on selling expensive groceries/souvenirs/etc. than upkeep on property »

    Disappointed. Room wasn't totally clean. Had to use laundry area--it was dirty as well. Bathtub squeaked with each step (felt lucky we were on the ground floor when showering). Not much in this town so they have a monopoly and prices matched! The place was a zoo. Packed with tourists in their overpriced grocery and gift area. It will do if you need a bed. Pond in back has beautiful yellow-headed blackbirds. That was a nice upside.

    2
    « Old rooms and bad service most of the time »

    When staying in a hotel I usually care most about having a good room. When the room is not that good service can make up for that. However in this hotel both went wrong. I picked this hotel because I stayed here before and was pleased then (several years ago). Since then however the hotel has grown, the rooms haven't been updated (at least not ours) and the service has become a lot worse. Let me start about our room. We had a room in the lakeview lodge (with lakeview). This is the building at the far side of the road. The good thing about this building is that it's at the far side of the road, probably the location with the least noises from the road as well as other guests. The room we had looked old with loud & noisy AC unit under the window of the room. It makes a lot of noise but doesn't manage to cool the room. Washbasins and bathtub had the faucets you needed to pull, in fact you needed to pull so hard my wife didn't manage to open the faucet herself. When taking a shower the bathtub made such loud cracking noises I was afraid it would really crack. The light switches were faulty installed ( serial instead of parallel) , if you switched of the light in the evening in the bathroom you could not switch on the light when re-entering the room. The light in the bathroom needed 5 minutes before it started giving some significant light. The hair dryer was once fallen of the wall and it hadn't been fixed, they just put it on a shelf in the cabinet. The room made us feel like we were staying in some cheap roadside hotel. Now about service: It started of wrong already, the receptionist couldn't put on a less disinterested face. The receptionist next to her was much more welcoming with the guests he was checking in. Service continued to be on and off our whole stay, in the restaurant and trading post we both encountered personnel that was very friendly as well as the complete opposite and even rude. Unfortunately the very friendly ones were just two of them, the cashier at the trading post and the cashier at the restaurant. All others in the restaurant, the trading post, the reception as well as house-keeping showed little or no interest in taking care of people or being helpful. It felt like the team working here as a whole had lost it's passion in the job. Probably one of the reasons is management, I did contact the GM directly afterwards (I think it's the first time I do this, at least for negative remarks) and never heard back from him). It confirms the feeling we got during our stay that this hotel doesn't really care about it's guests. This hotel is huge by the way, and caters a lot to tour groups. Upon our arrival the lobby was packed with a Chinese tour group. (The lobby is not that large) The second day a French tour group was in the restaurant. The groups share the restaurant as they do not have separated areas for groups which does impact the amount of decibels in the room. Maybe the fact they earn so much from groups makes them care less about individual tourists. I still gave this place 2 stars as nothing about our stay was completely bad. The bed for example was OK. Still I would never return and we left completely disappointed. This place doesn't make you feel like you're in a Best Western, like I said before it felt more like a cheap roadside hotel.

    4
    « Decent hotel and prices in a remote area »

    Spent two nights during a visit to Bryce Canyon. There is a newer Best Western hotel across the street but it is about $80 more per night. Since this was just a place to sleep, Ruby's seemed fine. There was a nice looking pool we didn't use. There was a chlorine odor throughout the halls in the main building due to the pool, but it didn't travel into the rooms. Everything in the room was adequate and clean. We would return again for another stay if we returned to Bryce.

    3
    « Great location »

    I chose this hotel based on the pictures provided. The pictures are a true portrayal of the area however not everything was open the first week of June. The room was disappointing. The bathroom had loose tiles, the bed squeeked and overall it could have been cleaner. We stayed in one of the detached buildings. If we stayed there again I would request a room in the main hotel. We did not go in the pool but it was large. Apparently the family owns everything because there isn't anything else in the immediate area to go to for food or entertainment or lodging. I was expecting more. I originally booked for two nights but our plans changed the next day so I had to change or stay to one night. I called to make our change at least one month before or stay and I was told they could not help me and that I should contact trip advisor. After reviewing the terms I received by email I called back and asked to speak to the supervisor. After a short hold I was told they were busy and could not help me. I then called the Best Western 800 number and they were very pleasant and helpful in changing my reservation. We will probably try something else in the area next time. The restaurant buffet food is okay but is on the high side for the quality.

    2
    « If nowhere else is available.... »

    We arrived on the Sunday of Memorial Weekened and it appeared the world and his dog were arriving or leaving Ruby's Inn. We assumed a Best Western Plus would be a cut above but this one is definately not. The company owning Ruby's have the monopoly on what they call Bryce City. The area is much smaller than a very small UK town and it is all a bit tacky. There is another Best Western in the "city" but they only serve breakfast, not dinner, as they are not allowed to by the Ruby's Inn business. Having said that that's what most people touring need. The only places to eat dinner were Ruby's Inn owned and there were long queues. The rooms are in numerous motel style blocks which have zero character whatsoever, it resembled an army barracks. To be fair the rooms themselves were fine, nothing special but adequate. It is a shame that the corporation running Bryce City deem it OK to supply a 2-3 star experience on the edge of what is without doubt one of the most outstanding National Parks in the USA.

    5
    « I'm Hooked »

    We were grouped in the same area as our friends. Our walks to the conference room, restaurant, shopping were easy. The opportunities for doing things abounded. The beautiful, breath taking Bryce Canyon was super easy to reach by shuttle as well as by car.

  • 4
    « Bryce Canyon adjacent »

    Closest place to stay when visiting Bryce Canyon. The Bryce Canyon shuttle also stops in the parking lost (which I would definitely recommend taking instead of driving your car into the park). Hotel was quite standard for a Best Western. The property also includes a general store, restaurant, fast food and a variety of other things.

    5
    « Southern Utah trip »

    Spent 3 nights here and enjoyed both the motel and the area. Very clean. In fact the last day we did laundry and two people came in to clean the laundry area that morning. Impressed. Thoughtful staff, always willing to answer questions. Everyone made you feel welcome. This is a First class facilities and should be 3 stars in AAA. None of the rooms had a real great view but the area is amazing. WiFi was spotty at times.

    5
    « Bryce Canyon Trip »

    This property is well maintained the staff is friendly and the room was well appointed with comfortable beds. Having a restaurant on site was great and being within minutes to Bryce Canyon was a huge plus! The on site gift shop was well stocked. I would definitely stay here again and highly recommend it

    1
    « Skip this dump »

    Not many options near Bryce National Park but this place leaves a lot to be desired. It has poor service and is overpriced for what is offered. Our room was still not ready for check in at 5:30 on the day we arrived. The main area of the hotel is over run with tourists on busses who make this a sanitation stop. The gift shop is a tourist trap. If you want to escape the crowds this is not an option. No one offers to help guests. The staff is surly and let's you know they do not want to help you. This was really disappointing Good location for visiting but noting else is good.

    5
    « Great location »

    Great location to stay going in and out Bryce NP. Everything you need is right here in one place. There's a grocery store and two types of restaurants on-site. We ate at the breakfast buffet, so many options. Rooms were clean and spacious.

    3
    « Huge complex »

    Check in was painless and fast. Lobby VERY hot. Staff professional and efficient. Room is large and clean. Two king beds. Liked the two sinks. One inside restroom and one in room. We had to hair dryer and after reporting it was immediately brought to room. Hotel near Bryce and shuttle. Check out quick. Wish breakfast was included but we had microwave and large refrig for that. Only complaint was grouchy, unfriendly lady in restaurant.

    4
    « Everything in one place »

    Stayed here while exploring Bryce Canyon and Zion Park. Great location, with everything you need within walking distance. Meals, groceries, gifts, and activities. Booked everything directly through Ruby's Inn online. Only wish we would of had more time to see more and enjoy what was there to offer.

    5
    « Great Experience »

    Ruby's caters to the total experience. Their inn provides very good modern accommodations, great service, very good food plus activities unavailable at other inns. If you want the western experience and the enjoyment of Bryce Canyon go to Ruby's. I was presently surprised with the value they give. One added feature is the history behind this establishment which just adds to the ambiance.

    4
    « Good service, great location »

    We went on a road trip (june 2016) and booked all our hotels via Best Western: Inglewood (LA) -> Palm Springs -> Needles -> Grand Canyon -> Page -> Bryce Canyon -> Zion -> Las Vegas -> Mammoth Lakes -> Yosemite -> San Fransisco -> Santa Maria -> Inglewood. We had a very warm welcome at the reception. The lady at the front desk took the time to explain everything about the hotel and helped us in planning our visit to Bryce Canyon. We had a large room with a very comfortable bed and pillows, bathroom was rather basic (so far in every hotel, seems to be a trademark of BW). There was a good airconditioning system and refrigerator in the room. Free wifi available with good connection. No extra charge for parking space. The hotel is located at a 5 minutes drive from the visitor center of the Bryce Canyon. We didn't take breakfast at the hotel. There is a grocery store in the hotel where you can find everything you need. There is also possibility to make yourself a cup of coffee in the room.

    4
    « Good lodge but limited food options »

    Ruby owns the Bryce town! One stop shop for everything from stay, shop, activities and dining. They're doing everything right. Location is about 10min from park, very easy drive no traffic. Love the lobby area. They also have a couple of lake view lodge buildings but nothing compared to the views in the park. Room was well equipped with good AC, coffee maker, fridge, TV and working microwave. WIFI also worked really well. They have a laundry, a huge grocery store, camping store, gym and gift shop. I also used the pool and hot tub - indoor, clean and large. My only complaint is the overall food options, both in the diner next door and restaurant- not enough vegetarian options. Best western has taken over the hospitality and they do a great job. I forgot my charger and next day they looked for it and gave it back in 10mins. However, as these old lodges get taken over by chain hotels - I hope they keep their local charm.

  • 4
    « Great Location for Exploring Canyon »

    We used this hotel during our 3 week road trip from the UK & stayed here for 2 nights. Good location, standard layout rooms with good facilities & comfortable beds. There are several restaurants locally & a good shop at the hotel. All the staff we encountered were very helpful. Did not use the hotel restaurant as felt it was pricey. Would happily stay here again

    3
    « Served its purpose. »

    We stayed here for 2 nights. The receptionist was very friendly and welcoming. The reception area is characterful, warm and cosy. The rooms are standard motel fare, with all of the usual conveniences (tea/coffee/fridge/microwave). The whole set up is huge, with a very functional feel. When we were there, there was an impossibly long queue for dinner, so we went to a restaurant up the road. However, breakfast in the same restaurant was less of a bundle and was quite good. The best thing about this place is its proximity to the National Park and that the shuttle and tour bus stop outside.

    4
    « Only game in town »

    This hotel is one of the few hot options outside of Bryce Canyon. Convenient shuttle to canyon is right outside the door. Lobby is charmingly rustic with a very nice big gift shop. The front desk staff seemed all to be from the same foreign country and were a little short on charm. Hotel room was fine. Double sinks outside bathroom. Could hear water running and people in hallways. Bed was comfortable. Pillows less so. TV was horrible. Impossible to navigate away from on demand to regular tv. Kept switching back to pay movie channel. They wanted $17.99 for a movie! Restaurant connected to hotel was mediocre and an expensive $23 if you chose the buffet. Also you had to order food if you wanted to drink in there. There was a cute little block of touristy stores across the street but they were closed apparently for renovation. It would have been nice if a sign had been posted to save the waves of people from needlessly crossing that busy street.

    1
    « No Country for Old Men »

    Not a place I will ever return to. There is a newer Best Western across the street that was full so this was the next best choice. There are not many choices in Bryce so we were stuck. On the morning of our one night stay we received a call from someone posing as the restaurant manager apologizing for someone who billed our room for two breakfast buffets and wanted to take care of it. Of course, he asked for my credit card info. I called the front desk and no, there were no charges to my room and I was the third person this happened to that morning. The call had background noise that sounded like the restaurant. Very clever.

    5
    « Pricy but great! »

    We have stayed here twice in the past several years. The rooms are clean and comfortable. Breakfast is very good and free. Great place to come back to after hiking the park all day. The pool area is nice and relaxing.

    3
    « Couldn't seem to care »

    Pros: the location rocked, price was good, and the general store was useful to have access to Cons: The staff couldn't seem to care, the restaurant was 2.5 stars if that on Yelp, and the rooms were very outdated. There doesn't seem to be other options in Bryce so we'd stay again if we had to but I think that seems to be house the staff feels as well.

    4
    « Good fit for Bryce trip »

    All the amenities: groceries, clothing,gifts, restaurant, laundry facility. Spent two nights here. Only a few miles from entrance to park and the overviews. This hotel is one of the older ones in the area, but still works fine.

    4
    « Consistently good »

    I have stayed here several times, and though it has done drawbacks...like a staff that sometimes would rather you had gone to Hawaii and rooms that are somewhere between ugly and boring, it is cheap, clean and safe. It provides everything you need. I write this from my room with a direct view of the dumpsters and loading dock. It is good, like an old pair of loafers. It is comfortable, worn, but it will do the trick when you need it. I do recommend them...mostly because they are the only real hotel in the area, but also because it is clean

    2
    « Location »

    At first glance it looks nice. Lobby is western theme. Beautiful fireplace, shopping was fun for everyone. the entire place looked good. now for the rooms. The worst bathroom I've seen in a motel. Just felt like not touching anything. Good bed though.

    2
    « Great location, poor hotel »

    Dismal surroundings, drab and very dated interiors and lots of noise. Nothing exciting in terms of food options. After a brilliant day in the National Park generally a bit disappointing. The room itself was reasonable for a quick stopover but furniture was a bit crammed in and not particularly welcoming.

  • 3
    « Best location for exploring Bryce Canyon »

    We enjoyed Bryce Canyon and surrounding areas very much. Stayed at the BW+Ruby's Inn for the convenient location. It is busy with all the activities, shuttle buses etc leaving from that hotel. We stayed in the Lakeside building which is much quieter and looks out to a nice man made lake at the back of the property. You would want to request a room with your booking that is away from the front of the hotel. Not sure they would give much value to that but our web booking specified a lakeview room Check in was a little annoying. We arrived around 2 pm, paperwork said check in available at 3pm. The front desk girl started to give us a room, saying we have you set for this room close by your friends. Then it became apparent someone else at the front desk had just given away our room and now we had to wait until 4pm for a "guaranteed check in." When I politely challenged her about this, she said they don't pre assign room etc. If that was the case how did she know we we were scheduled to be close to our friends, who had not checked in yet! Annoying! The room was basic but worked fine. We ate at the hotel restaurant for one lunch, lots of choices with their buffet. Ok food that feeds a lot of people adequately. Despite everything we would stay there again because of the convenience.

    4
    « Just right. »

    Overnight stay on way to Bryce. Clean and comfortable. Good food and service in the dining room off the lobby. They also have a convenient grocery store off the lobby. Close to the national park. The check-in staff were helpful.

    4
    « One of my favorite places on Utah trip »

    Great little town full of friendly people, Bryce Canyon National Park is amazing. The facilities were very nice, all the services that you would need were very close. We went to the diner show and it was ok, the food was not the best at the diner show. The drive into and out of Bryce Canyon is worth the trip alone.

    3
    « Very Noisy! »

    Stayed here to be close to the National Park, hiking area for 2 days. The trouble started at check in...they really do not want you checking in earlier than 4 p.m., After driving there, quick trip into Park, then lunch at buffet, tired was around 2 P.m., no luck and others appeared in lobby area.. sleeping proped up on couch's and chairs...in 2 days we are leaving, we have to get on road early, so our room will be vacated at 5:30 a.m. So I know rooms available, so if tired, do what I did sleep on couch. We usually like 1st floor room, don't like carrying stuff up! Big mistake, the floor upstairs our ceiling unbelievably noisy...we heard every step, even woke us up in middle of night, this was Deer Bldg... For the price, the late check in, noisy upstairs not the greatest value.

    3
    « Far from the nicest BW but adequate »

    location primary reason for choice. close to multipurpose trail and park entrance. std BW amenities except no breakfast; probably just as well since several tour buses would have affected food quality. room in back of hotel facing small man-made lake; quiet back there away from highway. Sales window at hotel for shuttle/park entrance tickets closed before 6pm. desk stated entrance to park free after 6pm;???of course, this was NOT true. also, TV did not work.

    4
    « Perfect for the canyon »

    We had two nights at rubys. There was most things on site for us, the buffet was reasonable and the steaks we ordered were fine too. I even found a glasses repair kit in the general store which was a life saver for me! I only had one small complaint and that was after my family ate in the evening, there was nowhere for us to go apart from someone's room which was then very crowded. However the canyon more than made up for it.

    3
    « An ok BW hotel »

    There are two BW hotels in the town, this one (Plus) and the other one across the street (Grand). The Plus one seemed to be the center of the town. The room was average. Breakfast was not included, the only BW hotels without free breakfast I had stayed at. The one across the street was a newly opened grand-level. The Grand hotel was about $50 higher than the Plus one per day, however, it was much better than the Grand, and with free breakfast!. I had booked a night at Plus, but got there one day early, and found no vacancy at Plus, so I went to Grand and liked it very much.

    4
    « Clean, convenient »

    We stayed in the older section of the hotel. We weren't expecting much but it was VERY nice. Updated, clean, comfortable and near fabulous shuttle service into GCNP. Reception knowledgeable and friendly. Great choice!!

    3
    « OK, but---- »

    We found Ruby's just somewhat acceptable at best. Although our room was ok for the most part, the water pressure in the shower was very low and some of the towels had a bad odor to them. A plus there is that they do have a full service restraunt on site. However, both nights we could not eat there. Once because they close up promptly at 9:00 PM which is poor and unacceptable service for Bryce Canyon where you hike and take photos up until sunset and by the time you get back, they are closed. The second night they had a line so long it stretched into the hotel lobby for the tour buses they take in there for meals. Breakfast the next morning was the same. Had to go somewhere else because of a large group from a tour bus who swallowed the place and servers up. On top of that, they do not offer the typical BW free breakfast. We always stay at Best Westerns as a rule but not at Ruby's again.

    4
    « Great trip to Bryce Canyon National Park »

    Best Western Plus Ruby's inn is the place to stay while visiting Bryce Canyon Park. It is right outside the Park entrance and they have a shuttle to take you in and out. Leave your car at the hotel. On site restaurant has a nice buffet - good value.

  • 3
    « BW Plus Ruby Inn »

    We thought that prices at this Best Western were high and we did not like that they didn't include a free breakfast! Motel rooms could use some updating! Don't buy the sea salt at the General Store it's $1.50 higher than the price in the restaurant!

    2
    « Captive market should not equal little maintenance »

    For a Best Western hotel, I was extremely disappointed in the overall quality of the room. The carpets were old. The door did not close properly and it is obvious that it has not done so for a long time. The shower head plumbing does not align with the wall - as if it was repaired by a local volunteer. The fly screen was not the correct size for the window - but hey - a little bending and it will fit if you squeeze it under the retaining clips (all on the outside of the room so not an ounce of security). Maybe it was the desert location but, to my line of thinking, the external verandah (walkway) could also do with a good clean. On a positive note, the bed was comfortable and the shower did work. I was surprised that the travel company I was touring with selected this hotel but, as they advised me, the choice is limited when you have a captive market. Laundry was a little more costly than expected.

    3
    « It's okay »

    They have the market cornered for being accessable to Bryce Canyon. Rooms are clean, but nothing outstanding. I choose to shower in the evening and never could get the water to warm beyond lukewarm. The HVAC fan provided nice 'white noise' to block the sound of motor coaches firing up in the early morning. This is a VERY busy complex with heavy foot and vehicle traffic.

    5
    « great rooms »

    Second time we have stayed there and always a top notch motel. very clean and welcoming. plenty of parking and so close to the front gate of bryce canyon. we look forward to staying there again and so should you.

    4
    « Mountain resort »

    Excellent location to visit Bryce Canyon right in mountain cowboy country with theme decor. Very comfortable room and beds. Nothing luxurious but fits the bill. Hotel restaurant serves good value meals but nothing fancy.

    5
    « What a Great Location and the Breakfast Buffet is incredible for a Best Western »

    What a Great Location close to the Park and the Breakfast Buffet is incredible for a Best Western. Close to Bryce and the Hoo Doos...A Must for seeing and the trip to see the Queen in her Garden. Room was great and roomy, nice refrigerator and microwave.

    3
    « Better than expected »

    There were a number of mixed reviews on this site so I was concerned. However I found everything quite satisfactory. The heating/cooling systems are the older in-wall units which are noisy but we kept it off. Great location for Bryce, we were up to watch a sunrise at the canyon. We did not eat at the much criticized restaurant; go the Lodge or back to 22 to eat at the Pines for good meals.

    3
    « Ok for the night »

    There're not a lot of hotels close to the national park and Ruby's Inn seems to have captured most of the market, in what is a large complex catering to a variety of accommodation options. We chose to stay in the motel in a double queen room which was upstairs in the Lakeview lodge. Unfortunately a large rubbish skip ruined what should have been a nice outlook over the lake. Perhaps it could be moved to a less obtrusive position? The room was clean and quiet with a comfortable bed and basic tea/coffee making facilities. For an overnight stay the room was fine. We had dinner and breakfast in the dining room which we rate as average however there aren't a lot of options close by. Thinking we might just have fruit for breakfast we were taken aback at the price of apples in their general store - $1.10 each. Tip:take your own snacks etc...

    3
    « Ok place. »

    Bed was comfortable - Best Western has that down pat - the heater worked well. No free breakfast, the toilet seat rocked when sitting on it, the vanity mirror still had someone else's toothpaste spit on it and on the side wall, the bathroom window was unfinished, there is no vent in the bathroom, the bathroom was wall papered, there were no extra blankets in the room and you can hear the people walking around upstairs. One would think that they would have the bathroom in better condition when you pay almost $150 per night. All this being said, I would stay here again but I would bring my own lysol wipes and ask for an extra blanket up on check in.

    2
    « So-so experience »

    There are not many options to stay near Bryce Canyon and even less restaurants. Very busy with tourist groups, takes forever to be seated at the restaurant. The rooms are dated and seem a bit crammed with furniture. The shower water was warm at best. Convenient market and location to park entrance.

  • 3
    « noisy water pipes »

    We stayed here for two nights. While the service, bed, size of room, facilities were all fine, the noisy water pipes were a killer for me and hence the three star rating. Every time someone in the next room used the toilet or shower the noise going through the pipes was horrendous. Fortunately ear plugs blocked out most of the noise while I was sleeping, but it shouldn't come to that. Frustrating because otherwise it was very quiet. There aren't many other accommodation options in the area but I would pick another based on the noisy pipes should I ever return to Bryce Canyon.

    4
    « This place has everything a traveller could need! »

    The room was spacious and very comfortable. But it is the whole thing that wows you. Besides the motel part, there is a large general store, a restaurant (with delicious food and a buffet), souvenir store/art gallery, old west photo gallery, and many more. And it is minutes from the entrance to Bryce Canyon National Park. What more could you want?

    3
    « Pet Friendly »

    Of the three pet-friendly hotels near Bryce Canyon, we chose Ruby's. They are the only one of the three that allows well-behaved pets to stay in the room unattended. As far as I'm concerned, this is an absolute must when visiting the National Park. The Park only has one pet-friendly trail. Folks who are travelling with a pet, and who want to do something other than just drive through the Park, truly need a safe and comfortable place for their pet to stay while they are hiking/exploring. When the weather is warm, leaving your dog in the car is certainly not an option. That's why I greatly appreciate places like Ruby's - with genuinely pet friendly accommodations. We felt safe leaving our dog in his crate in the room, with the do not disturb sign on the door so that housekeeping would not come into the room while the dog was there unattended. Granted, we had to forego having our room cleaned, but housekeeping provided us with goody bag that included some additional clean towels and other amenities - we didn't even have to ask for this. They just left the items at our door. Bottom line: If you are travelling with a pet, this is the place to stay. If not, though, you might want to seek other accommodations. Here's some pros and cons: Pros: *Friendly, efficient front desk staff. *Friendly and helpful staff members in the General Store. *Room had a shower/tub combination, with a nice, high showerhead that tall folks will appreciate. *Retractable clothesline above the tub, in case guests want to do some hand laundry or hang up wet swimsuits. *Comfortable beds. *Large, flat screen TV *Licensed liquor store on site. *Activities desk will arranged for horseback, ATV and other excursions. *Parking spots available close to the rooms. *Two sinks in the room: one in the lavatory/shower area, and a separate sink and vanity just outside the bathroom door. *Interesting variety of waterfowl at the on-site "lake" *Large grassy area for dog-walking. *Our room was set back from the main road, so we didn't experience any traffic noise. *Free Wi-fi *Laundromat on site Cons: *Both on-site restaurants get very bad reviews. We didn't even try to eat here, despite the convenient location of these restaurants. *Ruby's is a huge complex, with stores, a gas station, and the aforementioned restaurants. It looks very touristy and impersonal. *Our "Lakeview" room didn't afford a good view of the small pond (aka "lake"). Our ground floor room had an exterior entrance door, and we couldn't leave our drapes open without compromising our privacy as other guests passed by our motel room window. *There was a lot of trash in the lake, including a styrofoam ice chest and a discarded piece of wooden furniture. There was also litter in the grassy, landscaped areas of the property. *When we arrived, we noticed a pile of soiled rags on the sidewalk in front of the room adjacent to ours. It remained there for an entire day before someone on the housekeeping staff removed it. *Check-in time is not until 4 p.m. *The drain in our tub was slow. Water would rise up around our ankles while we were showering, and the slow drain caused soap scum to accumulate in the tub after I took a bath. *There was a switch for a bathroom heater, but there was no heater in the bathroom. It was a little chilly during our stay and a heater would have been nice. *The pet friendly rooms evidently all have 2 queen beds. We'd have preferred one king-sized bed. *The ice machines in our building didn't work. I had to go to an adjacent building for ice. Even then, a guest there informed me that one of the two machines in that building had apparently been removed. *One of the two sinks in our room was plumbed backwards (i.e. cold water flowed on the hot water setting and vice versa) *There was some noise in our room from the upstairs guests - when they walked across their floor or used the bathroom/shower.

    5
    « Clean and convient place outside of Bryce »

    Ruby's is a great location with many conveniences. There is decent food, a grocery, laundry, pool and hot tub. You can also catch the shuttle and tickets to Bryce right outside the main entrance. As other people have noted it is a large place and the theme is a bit hokey, but if you are only staying a couple nights it's clean and the staff is friendly and helpful. Stay here instead of Cedar City.

    4
    « Very close to Bryce Canyon National Park »

    We stayed two nights at Ruby's. It is very convenient when visiting Bryce Canyon National Park.....Just a few minutes drive and a shuttle bus stops right outside the front door. The rooms are fine and the staff is efficient. There is a restaurant on site and also a gift shop and food market. The first night I tried to make a reservation for dinner at the attached restaurant and was told they did not take reservations and that six tour buses were expected that evening. Happily, I thought to ask if they did take-out and was told that they did and whatever we ordered from the menu could be ready in 15 minutes. Apparently the bus people ate from a buffet so the restaurant was busy but the kitchen was not. We did take-out that night and had a nice meal in our room. The next night was not so busy and we were able to enjoy dinner in the restaurant. There is a mini fridge and microwave in the rooms and we noticed some people in the market getting frozen dinners to fix. Breakfast is not provided and the same problem with bus loads of people can happen in the morning. Other options for food are a five mile drive away.

    5
    « Great Stay at Ruby's Inn »

    My wife and I stayed for one night at Ruby's Inn after spending the day at Bryce Canyon. Ruby's is right down the road from Bryce and is a sprawling complex with many buildings including a general store, a restaurant, a diner, an indoor pool, and a number of structures with accommodations for sleeping. We requested, and received, a nice room in the main building. The room was clean, roomy, and quiet. We were very satisfied. We also had ice cream at the diner and breakfast at the restaurant which were both very good. My wife and I both said we would certainly stay at Ruby's again and we would recommend the hotel to our friends.

    4
    « Fun Stay »

    We enjoyed our stay at Ruby's Inn. The history was interesting, and the location perfect! Very close to Bryce Canyon, and everything was there - restaurant, gift shops, gas, nice room. Staff was fun to visit with, especially one of our waiters who was a grandchild of Ruby!

    2
    « Beware »

    This hotel is close and convenient to Bryce Canyon, but our room was old and smelled odd, floors creaked, and fridge didn't work. To remedy this, the hotel sent an employee to spray air freshener. Hmmm. The food quality at the buffet is also poor. I would stay at the Best Western Bryce Canyon Grand hotel across the road, more money, but worth it.

    3
    « 5 minutes from entrance to Bryce »

    Traveled to Bryce canyon for the first time in mid-May. We had wanted to stay at the Bryce Canyon Lodge but it was soldout so we booked a reasonably priced room at Ruby's. Also considered the BW Grand but it was $63 more and for one night we felt we could survive with Ruby's. First off, the drive into Bryce (from Park City) was gorgeous! And when we arrived at 2pm to the motel we were grateful they could give us a room for an earlier checkin. Then we were really grateful to find our room (#7367) on the backside of ?Elk Lodge? so we faced a pond and some landscape rather than parking lot and other buildings. It is just 5 minutes into the park and that afternoon we were able to do the Queens garden/ Navajo loop - took about an hour. Amazing! After the hike we went to the General Store and got a slice of pizza and beer and sat outside - fun! That night we ended up at Ruby's restaurant and did the salad and soup bar - definitely not very good. The next morning we got up at 5am for 6:20am sunrise over the amphitheater and then did the 15 mile drive out to rainbow point and made the stops on the return drive finishing at amazing Inspiration Point. Took about 2 hours making the stops and then we enjoyed the breakfast buffet at the Lodge for $14.20 per person. A room at the lodge would have been much more expensive than Ruby's but for one night and being so close to sunset and sunrise I think it would have been well worth it.

    4
    « nice launch to bryce »

    A nice setup in general if going to Bryce canyon. Close to park entrance. Room was adequate though nothing special. Could update their smoking policy as we had a neighbor who liked to stand right outside our door to smoke. Ice machine didn't work in our building ( elk lodge ).

  • 4
    « Close to National Park »

    Comfortable rooms, big resort by a lake with restaurants and shops off reception. Shuttle bus into the Park stops outside hotel, very close to the park. The hotel has a cowboy theme. Found reception staff helpful and friendly.

    3
    « Very average at best »

    This Best Western is a huge hotel and our room was average, for $147 a night with taxes. The king bed was good, and there was a small refrig and microwave which was adequate. Noise from upstairs room was somewhat loud at times. Ice machine nearby was broken- looked like it had been that way for done time. We did not eat in the restaurant and all food nearby was fast food, or heavy expensive meat/rib platters which were average at Best. No nicer quality food, fresh salads or high quality Calufirnia cuisine anywhere, which was a surprising and very disappointing situation. We chose to leave a day early and return to Vegas, as we had spent two quality days at Bryce, which was spectacular. P. S. The Best Western Grand Hotel directly across the street wanted $188 plus taxes, and I can't imagine it would have been an improvement.

    4
    « The only show in town... »

    There isn't much to choose from near the mouth of Bryce Canyon. However, Ruby's Inn is quite satisfactory. I enjoyed staying there. They tried hard to make everything work for us. It was a good stay. Because of it's proximity to the entrance of the National Park, it was very, very convenient to enter into the park and enjoy the amenities offered there.

    4
    « Great Location »

    Check in went smooth, room was neat and clean, beds were very comfortable, bathroom was neat and clean. Bathroom light took about a minute to "warm" up. Second floor with stairs could be a problem for some, but not a big deal for us. We ate dinner at the restaurant and it was only fair, kind of pricey and very limited menu although service was good. Breakfast at the diner was fairly priced but quality was just ok.

    5
    « great hotel »

    Rubys inn made our visit to Bryce Canyon terrific. The food was great and the room comfy. The staff gave us the inside info for visiting Bryce Canyon. The hotel is very busy because of the popularity of the location. Everything went smooth

    2
    « Old, dirty rooms »

    The hotel room was filthy! We went to bed around 10 p.m. only to be up an hour later listening to the people above us talking, that's how thin the walls and ceilings were. We listened to what sounded like running back and forth above use until 2 a.m. The restaurant attatched to the hotel was filthy and the service was terrible. We had booked for a two night stay, and after the first night we checked out and went home. Would not recommend

    4
    « Trip to Bryce »

    Hotel was convenient to national park. Older hotel that could use some sprucing up (example -- carpet tack strip was missing going into the bathroom so tacks stuck up between carpeted room and tiled bath). The hotel had an adjacent restaurant but no complementary breakfast like Holiday Inn.

    3
    « Trip to Bryce Canyon »

    Best thing about this hotel was the proximity to Bryce Canyon. The rooms themselves are just OK and there was a bit of a funky odor so I think they need to clean the carpets a little more often. Bed was comfortable and we stayed only for a night so it was fine. not sure I want to stay there multiple nights.

    3
    « The very friendly staff is the only reason the Ruby's Inn recieved the "high" 3 star rating. »

    Seeing beautiful Bryce Canyon is more accessible by staying at Ruby's Inn because it is virtually "the only game in town". We stayed for 4 days and found the room maid service and the food to be very inconsistent. We found good food at the Bryce Canyon Lodge.

    2
    « best western unworthy »

    old smelly rooms. you can hear everything from the room next. the bathroom was clean that was a good thing. you can see the're the only hotel in town. the only thing good was the friendly reception. restaurant was terrible!