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Best Western Plus Bryce Canyon Grand Hotel, Bryce Canyon City

30 N 100 E, 84764, Bryce Canyon City, United States - See on a map
Best Western Plus Bryce Canyon Grand Hotel - Exterior The Best Western Plus Bryce Canyon Grand Hotel is ideally located in the center of Bryce Canyon City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Plus Hotel by Best Western Asheboro is a small family-owned hotel. Off the beaten path, up on a hill.  Close to shopping, restaurants, movie theater, family amusements.   Stay with us at SureStay Plus by Best Western Asheboro and enjoy access to all that the town has to offer. At our hotel in Asheboro, NC, you'll be within minutes of the North Carolina Zoo. Visit the Richard Petty Museum featuring sports race cars, awards and other memorabilia from ‘the King of NASCAR. ’ Explore Seagrove, the largest collection of potters in North Carolina, with hand-thrown pots, vases and clay sculptures.   Free business services make our hotel in Asheboro, NC a great place for your next reunion or getaway. Whether you’re here with family or on business, we want to help you start your day off right with our free hot breakfast, featuring our signature make-your-own waffles.  You’ll always get a clean and fresh SureStay Plus bed, free internet access and friendly, helpful service for one great rate.

Best Western Plus

Bryce Canyon Grand Hotel




Hotel advantages

  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

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based on 4377 guest reviews
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Sleep Quality

"Mountain retreat"

Stevib, Doylestown, Pennsylvania 19/06/2019

Lovely hotel with large clean rooms. The beds were very comfortable and the hotel setting was very nice. The included breakfast was a great buffet with many items to chose from, something for everyone.

"A good lodge around the national park"

User 19/06/2019

Did a visit without a reservation and arrived around 11:00 pm in the middle of June. Luckily, we got a room with a fair rate. Surprisedly, the room is very clean and has a huge space. The complimentary breakfast (buffet) was fantastic and friendly. We like this hotel very much and will definitively visit it again.

"Nice looking hotel in a great location for Bryce"

tinaNtravel, San Jose, California 18/06/2019

The location is great. The shuttle stops right outside the hotel. The little town of Bryce is an easy walk from the hotel with a few restaurants, shops and a grocery store. The front desk staff were all friendly and helpful. The lobby is beautiful with the high vaulted ceilings. The room itself was rather large with two queen beds and a good size closet. The bathroom had two separate sections. The first section was a double sink with a lot of counter space. The second section contains the toilet and tub and has a separate door. The good thing about this is that several people can get ready at the same time and there is plenty of room to do so. The hotel also has an outdoor pool and spa which was rather nice after a full day of hiking and an exercise room and laundry room. The morning breakfast buffet was pretty good with plenty of hot and cold items and plenty of seating.

"Not bad. "

BdavidS84, Anderson, South Carolina 18/06/2019

No real complaints, floor was soft in some spots but I don't guess it's gonna fall in any tome soon. The pictures make the pool look like a lot more than it really is, but the kids enjoyed either way. Breakfast was awesome and included. I'd stay again for sure.

"Good stay"

pjpuddle, wales uk 16/06/2019

Lovely location just as you turn of highway 12 and a mile or two from park entrance. Lobby and room visually very nice and I loved the paintings in the hallways. Staff on the most part were friendly and helpful. Nice breakfast buffet, said continental but had bacon, egg, etc. Good but not wide choice They don't serve dinner onsite but easy to go over the road to Ruby's inn There is a small onsite pool but it was a bit cold when we where there to use. Two minor negatives, no in room safe and heating/aircon unit was very noisy in room. Overall a good choice though and would use again.

"Great Option for Bryce Canyon"

Ken P, Atlanta 13/06/2019

Great hotel near Bryce Canyon. Newer and nicer than the sister Ruby property across street. Nice decor that fits the locality. Rooms were very nice size. Very roomy for a standard hotel room. The free breakfast was very good. Lots of options and high quality. Only complaint there was that it stops at 9:30AM. That's a bit early. I know the location would have most guests out and enjoying the national park by then, but for example, we were out until past midnight one night doing the astronomy tour in Bryce Canyon NP. Getting back late as we did made it difficult to make the breakfast by 9:30 the next morning. Very limited dining options in this area around the National Park. The rates here are higher than they should be for such a property but it is due to the locations and very limited options for lodging this close to the national park. Having said that, we became familiar with most of the options nearby and this is definitely the place to stay outside of Bryce Canyon if you are not RVing or camping.

"Great place to stay near Bryce"

joycec552, Brookfield, Illinois 12/06/2019

I love the rustic feel of this hotel. Really spacious rooms with two separate sinks from the shower/toilet area. Super clean everywhere and not crowed even though sold out. The breakfast was great -- best "free" breakfast I have ever had at a hotel!

"Great stay at the best western plus near Bryce Canyon"

24maryannp, Chapel Hill, North Carolina 12/06/2019

There are limited options for hotels near Bryce Canyon and I do not typically stay at best western hotels BUT after this stay I would absolutely consider it in the future! The accommodations were very roomy, clean and comfortable. The staff was super helpful. I thought I left my iPad in the room and the front desk and housekeeping staff could not have been more helpful! What I was really impressed with was their accommodation for special dietary needs. Being gluten free it is typically very challenging to get a good gluten free breakfast at a hotel especially a buffet but the best western really went above and beyond. And the staff helping at breakfast could not have been nicer or more efficient. Overall a really great experience would definitely book again

"Convenient, Comfortable, and Clean"

Disneybus, Pittsgrove, New Jersey 12/06/2019

We had no issues with our one night stay at this hotel. The hotel was large, as first experienced in the lobby. Our room was clean, spacious, and comfortable, and with the expected amenities. We enjoyed their breakfast buffet which was much larger than other chain hotels. The room was packed with an attendant standing guard to insure it's only for the patrons. We checked out then left our car in the lot. We took the convenient Bryce National Park bus, located in the parking lot, into the park.

"Good Location"

David B, Farnham, United Kingdom 10/06/2019

Very friendly reception staff. Huge car park. Free coffee in lobby and free hot buffet breakfast. Good sized rooms. Easy to take shuttle bus into Bryce Canyon. Ate dinner in restaurant but nothing special. Large clean rooms.

"First time Best Western"

NJJayhawker, Palm Coast, Florida 06/06/2019

First time at a Best Western and we were not disappointed!! Right in "heart" of the touristy area before entering Bryce Canyon Park. It sits far enough away from the road so I would believe in the height of touring season it will still be very quiet. Our first encounter at check in did not go so well. They claim I did not put any room preference (ie., upper floor, away from elevator, vending and public areas) which I am a little disappointed about - these are areas that I would definitely put on a hotel request. They did their best to suit me so it went well. Within walking distance of some of the tourist trap places but worth it for a quick walk, a quick bite, some shopping.

"Loved this hotel!"

blondie16, New Bedford,MA 06/06/2019

This is a very nice hotel located extremely close to Bryce Canyon. Breakfast & breakfast area are excellent. Beautiful rooms. One thing that surprised me - Bryce Canyon City isn't really a city. It is several hotels, restaurants, and guest services. Don't expect supermarkets or drug stores.

"Me and Mrs"

User 04/06/2019

Great stay! Very convenient location. Nice room. Parking right outside our room. Bus to Cannons outside of hotel. Breakfast was good. The staff refilled dishes as necessary. Coffee needs work! Very poor quality

"A Very Pleasant Surprise!"

User 31/05/2019

First time at a Best Western Plus and it easily stacks up as a high-quality hotel, with a classy staff, spacious, clean, comfortable rooms, fantastic breakfast. Easy access to Bryce Canyon Nat'l Park.

"Large, comfortable rooms"

rr1954, Westerville, Ohio 26/05/2019

Very friendly service from the staff, large rooms, and a large buffet for breakfast. The bathrooms were large. I would recommend that the hotel provide better bedding and maybe replace the soft mattresses. It would be nice too if the hotel added additional seating in their large lobby for people to relax and chat.

"Noisy air con"

Travelozzy, Bicester, United Kingdom 26/05/2019

This is an OK hotel in a great location to explore Bruce and the surrounding area. The rooms are clean and comfortable but the air con was ridiculously noisy but the room too hot to do without (and this was only April) Staff were OK - helpful enough but no-one that really gave any stand out service. The pool was allegedly open but had a huge piece of blue plastic floating in it (about the size of 5-6 air beds), so we gave going for a dip a miss! Don't expect anything fancy - this is a functional hotel. But if you are looking for someone close to Bryce canyon then it's probably one of the better options.

"Beware National Park Donation On Bill"

mejulaca, Seattle, Washington 23/05/2019

We enjoyed our stay at this hotel but had a few issues that would not prevent us from staying here again. The lobby area is grand and appealing when you enter it, and there is complimentary coffee, although we found it empty (alerted staff member who refilled it). Check-in was quite easy, but the staff member forgot to mention an important point which will be addressed in this review shortly. Had a junior suite with two comfortable queen beds and a sitting area with sofa and chair and coffee table. There was a corner table with a lamp on it, but the lighting from it was so poor, it was almost nonexistent. In fact, the entire room's lighting wasn't that great, and this was enhanced by the dark furniture. The bathroom delightfully had two sinks which was quite useful, plus the counter space was adequate. There is no door to this area. The adjoining toilet/shower room was quite small, and the door kept closing on its own (good for when someone is in there, bad if no one is in). When we checked in to the room, housekeeping had wrapped the shower curtain around the doorknob in order to keep the door open. The breakfast buffet looked grand and delicious when you approached it. However, the food actually was quite bland and just adequate. Plenty of choices but nothing exceptionally tasty. Can't complain too much, though, as it is "complimentary." Upon checkout, we asked for a printed bill. There was an option to look at in online but we were too busy packing and prepping to leave. Our mistake was not looking in depth at the printed bill when we exited as we were rushed to hit the road. After getting home a few days later, we noticed the bill had a $1/day donation to the National Park added. We did some research and saw that Ruby's has been doing this Dollar Check-Off Program for over 15 years. The monies raised go to the Bryce Canyon National History Association. Detailed info about this is available on the internet. Just so the reader knows, this is NOT about whether this is a beneficial program or not. It is about the hotel failing to highlight for the customer at check-in that this amount will be added to the bill each day. There were a few items that we had to initial at check-in and the form was hurriedly given to us with no further explanations about the program. Yes, it is our fault for not standing there and reading line-by-line each sentence on this check-in form, but the hotel should also assume responsibility for pointing out to each customer the additional charges that will appear on their bill. From now on, we will take our time and read quite carefully all the extra charges that will show up---charges not shown when the reservations were made. The hotel was contacted and these additional daily charges were reversed with no issues.

"Rooms are nice and clean, breakfast is horrible"

janwL6021UR, Buchholz in der Nordheide, Germany 21/05/2019

The service in this hotel is about good. The rooms are tidied up well there is a coffee machine available in the room. And pre-made coffee is also available within the lobby. The breakfast had scrambled eggs based on a mixture with cream and wheats and bacon. The hotel offered fruit salad and a lot of sweet things, but there was no vegetables, no ham, no salami, no cheese and the butter offered was not real butter but a mix with oleo. I asked for a fried egg, but the overall friendly employees had to reject because they were not allowed to do extra service. In fact, I recommend for everyone eating healthy or gluten-free to bring your own stuff. The employees had always ask there supervisor. Some of those managers should take part in a training with Horst Schulze from Atlanta... in my experience, “excellence wins” on every level!

"Stay here"

smileynvp, Tyler, Texas 17/05/2019

The value, the location, the breakfast... all great reasons to stay here. My husband couldn't believe that the breakfast was included because it is so extensive. The rooms are large and well-appointed. We had double sinks! It is great to be so close to the park. There is a great big fire place in the lobby that makes it very cozy. My one gripe is that no one at the front desk would help us. My car battery was dead and the gas station didn't open for and hour and a half. We finally found a maintenance worker from the neghboring hotel to give us a jump.

"Great hotel, but overpriced!"

Sharon S, Westby 16/05/2019

Obviously nearly all guests were there to visit Bryce Canyon, which is magnificent. This hotel (and the adjacent Ruby Inn BW) are owned by the same company, which is a family company that began catering to Park visitors long before it was a Park. The family company owns virtually everything that provide serve to tourists in the community. The hotel was very nice, but the price was way out of the range for a hotel of this quality (which was very nice.) With a discount, of which there is only one (10%) we paid well over $230 fo one night - and this was before the summer tourist season. The family company has a virtual monopoly on hotels, camping and RV sites, restaurants, and other such services - and prices reflect that. Not many other facilities to offer competition, so come prepared to pay more than what you would expect elsewhere.

"Good location"

CKimTraveling, Palm Beach, Florida 14/05/2019

It's right next to the entrance to Bryce, and it's probably the best of the few options there. There's a hot breakfast buffet that's included. Totally functional -- a big hotel behind an even bigger parking lot. The room is clean. Remember -- you're here to see Bryce not to lounge at the hotel. The area could benefit from a little competition considering the millions of tourists who visit Bryce each year.

"Great stay"

User 13/05/2019

So this review is written with a little side note: On the way to Bryce I got severe altitude sickness. We arrived hours too early at the hotel, because I felt too sick to go to the Canyon. The woman at reception was super friendly and accommodating, not sure if she saw how miserable I felt. They did not have a King bed room ready but she said she could upgrade us to a double queen size suite which was available immediately. This room was much larger than all other rooms on the plan and i was so grateful! I immediately went to the bed, and was quite happy that i didnt have to be with my partner in the same bed. As I said the room was probably twice as big as a normal big hotel room, the bathroom could maybe do with an upgrade, but the rest of the room: TV, sitting corner, microwave & fridge corner were all great. As it was still very cold when we visited the pool was still closed so we didnt use that. We did have breakfast the next morning and this was so very nice. Lots of choice, lots of tables, nice cosy area. Would really recommend a stay here!

"If I could rate 10 stars I would!"

Barbara L, Dandridge, Tennessee 12/05/2019

Love this hotel! Overall decor of the hotel and the room were lovely. The room was very spacious and clean. We slept like babies, the hotel was so quiet. Staff very professional and nice. Breakfast was outstanding. By far the best complementary breakfast I believe I have ever had! We checked out a day early because the weather just was not conducive to hiking in the canyon and I wish I could have packed up this hotel and took it to our next stop!


Tranquillo, NJ 11/05/2019

Nice clean, comfortable and spacious rooms with modern amenities just minutes to Bryce Canyon National Park. Beds and pillows were very comfortable for a restful night. There was free wi-if, a hot/cold breakfast buffet, a lovely rustic lobby and also an exercise room! Would highly recommend staying here when visiting Bryce!

"Bryce Canyon Vacation"

Theresia H, Gilroy, California 10/05/2019

Great location in close proximity to Bryce Canyon NP. Clean Spacious rooms; excellent breakfast fare. We would definitely stay here again while visiting Bryce Canyon. Our only disappointment was that the pool and jacuzzi were being resurfaced during our stay.

"Bryce Canyon visit"

Anne33789, Glastonbury, Connecticut 09/05/2019

Hotel is located minutes away from Bryce Canyon making it very convenient to entering as often as necessary. Staff (Oana) was excellent with suggestions as to how to get around the park both by car and shuttle. We took her advice and had an excellent time in park and saw everything there was to see and hikes we wanted to take. Lovely lobby with beautiful fireplace. Breakfast dining area is very large and never had to wait for seating. Very good variety of breakfast foods.

"Great location, great staff and peaceful"

angiea139, Frederick, Maryland 08/05/2019

We were visiting Bryce Canyon and couldn't find a better location for this hotel. The service and the area is mesmerizing and oh so peaceful. We ate across the street and the food was wonderful. I can't imagine a better vacation.

"We booked at Ruby's plus,across the street by mistake - Ended up at the GRAND! Yeah!!"

TednLo, McDonald, Pennsylvania 07/05/2019

We spend a couple of days at Bryce and this was a great place to stay - I will get to that We booked through Travelocity, who reserved our room across the street, at Best Western Plus Ruby's Inn. When we arrived, I looked over and saw the Grand and asked my wife, "why aren't we staying there"? We checked in to Ruby's plus and drove around back to our room. I was not aware that plus was mainly motel rooms...where you entered from the outside. No elevators, and a very small room. Again,wonderful place, just not the accommodations that we are used to. Since we booked through Travelocity, we had to call them to get us moved over. When I called they could not do that. My wife and son ate at the buffet restaurant while I spoke to the front desk Manager Aurora S. I was determined to move across the street. Aurora totally blew me away!!!! She totally made our trip!!!! I explained to Aurora that we made a mistake in booking at preferred to stay at the GRAND across the street. She went into her office, called and spoke with her Travelocity contact, then called the Grand to get us a room. She came back out an informed me that they moved us across the street and provided me with our reservation confirmation. The Grand is more $$ but due to our mistake, they provided us with the same rate. I was blown away!!!! In a society where people are becoming more and more demanding, I felt terrible asking for this but Aurora S made me feel better about it. Thanks Best Western and thanks Aurora!!!!

"Could do much better"

Po_72, Nottingham, United Kingdom 07/05/2019

Wafer thin walls in the external buildings, so you feel the full impact pf the noisy guests. The restaurant staff were SHOCKINGLY BAD. You can forget service with a smile from these guys. The food was average buffet style

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your comments. I apologize for the service and I will address this with the staff and share your comments with the kitchen manager.

"Booking Moved Here...So Glad"

Danielle B, Siler City, North Carolina 01/05/2019

We were coming off a big day at Zion National Park, we were late getting into the area, and Bryce View Lodge's door said to check in over at the Best Western. To our surprise, our reservation had been moved to them. And boy were we excited. This place is gorgeous, the room was lovely and clean, and we had a fantastic night's sleep before our next big hiking (and driving) day. The breakfast was definitely the largest production of any of the places that we stayed. It still wasn't great quality (are vats of eggs ever actually good?), but you have far more options. I'm not sure if we would shell out the money to actually stay here in the future, as it looks like it's usually substantially more than what I paid for Bryce View, but it was a wonderful surprise and I'm thrilled about our experience.

"Very noisy"

girlalex79, New York City, New York 29/04/2019

Nice common areas and breakfast,,But, the room was so noisy I got no sleep. My headboard leaned on the wall of the stairwell shaft. I heard every footstep on that staircase and every door slam. I heard every conversation outside the door. I also heard toilet flush and footsteps coming from the upstairs room, The TV hardly any channels. The remote did not work. Maintenance came to check and literally told me to stand right in front of the tv to change the channels. But, laundry was a nice option to have on a week long trip

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
I would like to apologize for the issues you experienced during your stay. I have had an opportunity to speak with our head of maintenance about the retraining the staff on taking care of issues.

"Too Expensive!"

Rob47_10, Brush Prairie, Washington 29/04/2019

My wife and I stayed here one night while visiting Bryce NP. I was expecting a LOT more from a hotel charging $200+ per night even with an AARP discount. The room's AC/heating system was so loud I had to turn it off in the middle of the night in order to sleep. There were no blackout drapes in the room which was illuminated by the hotel's exterior lights. And the rooms were poorly sound-proofed. On the positive side, the hotel served a very good hot breakfast, but the breakfast room itself couldn't accommodate all the guests so some people just stood around waiting for others to finish and vacate their tables. If the hotel had charged $125 per night, I think I would have simply thought that all these issues were just part of the normal travel experience. But for $225? The next night my wife and I stayed at a small hotel a few miles from Capitol Reef NP for just over $100 and had a nicer stay there than at the Best Western Bryce Grand Hotel.

"A great location.....excellent buffet....nice rooms..."

Jason L, Huntington Beach, California 28/04/2019

I stayed here for three nights this April. The rooms are nice, it's not the Rits but it's most likely the nicest hotel in Bryce. Excellent buffet, I might of clogged an artery after all the bacon I ate. Great location too. I would definitely stay here again, even my wife who is quite possibly the fussiest traveler worldwide liked it.....and that's saying a lot, my wife turns into a real crab if she doesn't like her room......

"Clean spacious rooms, breakfast ok"

dianegF5804LN, Big Bear Lake, California 25/04/2019

This hotel is maybe 3 minutes from the gate to Bryce Canyon NP. The Rainbow Point Shuttle Tour stops here. So very convenient. Our king bed was a little firm for me. But that's probably just me. Very clean large modern room with double sinks! Hard to find. Desk clerks are efficient but could use some warmth training. A smile is not going to hurt you. Breakfast tastes better than it looks. Classic steam table fare, nothing special but not horrible. Dining room was packed and we had to scramble for a table at 7:40 am on a Thursday in April. All in all would recommend.

"great starting point to our roadtrip through Southern Utah Parks"

SherryG487, Los Angeles, California 25/04/2019

When you need to start from a beautiful location, and need to rest your head before a whirlwind trip through Utah's best parks this is the place to start. And they serve breakfast. We could not have been happier with our service, its not the Ritz, but we weren't looking for it either.

"Location location location, but also a good enough hotel"

robert4travel, Yonkers, New York 25/04/2019

We stayed here for 2 nights so we could have a full day inside Bryce Canyon national park. The location of this hotel is perfect for that, it's 5 minutes from the visitor center. Our check in was fast and efficient. Our room had good space for a family of 4, and was immaculately clean. Beds could have been firmer for us. Breakfast was OK, since it was the Easter break it was very busy at breakfast but we were able to find a table, and there was plenty of food (warm and cold options) to go around. The pool was closed (too cold) but you were able to use the indoor pool at Ruby's Inn if you wanted to. We picked this hotel for it's cleanliness and it's good location and we were not disappointed. I can recommend this place.

"A bit of Green amond the red of Bryce Canyon"

Kearon, Surrey 25/04/2019

The hotel is warm and friendly, despite its size with plenty of public space. The rooms are very comfortable and the option of not having your room serviced each day, respecting the environment, is a welcome innovation. All you have to do is hang the tag on the door and feel good about doing your bit for Mother Earth.

"Most unpleasant desk clerk ever!"

Blake619, Pacific Beach, California, United States 24/04/2019

After a long day of driving to get to Bryce we arrived at the Best Western Plus Bryce Canyon Grand Hotel at around 9pm. Check in was ok. Once we checked in and got our luggage to our room and unpacked it was time to go get something to eat. At around 10pm I drove to a couple restaurants around town to get dinner and bring back to the room but soon discovered nothing was open after 10pm in Bryce. I went back to the room to let my wife and 3 year old know that we were out of luck for food, no problem my wife said, I will go down the lobby and get something from the concession area next to the front desk. She went down and came back and said it looked like it was locked up or closed, but she said she didn't ask anybody about it. So I went down with my 3 year to double check since we were all starving and would have been happy with a bag of chips. When we got to the lobby there was absolutely no one in the lobby except the clerk, and there was some kind of plastic door or something over the door tot he little concession area. I asked the clerk if we could get in the concession stand and she said no. I very politely asked why, as I thought it was some kind of hotel policy or rule, she very rudely, and I mean very rudely stated that she didn't have time be a shop keeper. I said what?? She said she was too busy doing her paperwork to sell us any chips or drinks, I said you have to be kidding me, she said no I'm not kidding, you try checking 100 people in and see if you have time to sell chips and soda. I said you should have better customer service and left and with my 3 year old and all went to bed hungry. I would highly suggest staying at a hotel with better customer service, and plan on bringing food with you if you get in late. (I will update this when I remember the name of the rude clerk)

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to detail your experience. I apologize for this unacceptable behavior that you encountered. I will address this immediately with the clerk. Please feel free to contact us if you would like to discuss this further.

"Worth the stay"

GoPlaces383145, San Diego, California 17/04/2019

Lovely property. Park is accessible by shuttle. Location is a bit remote. Service needs improvement. The lobby is beautiful. We visited in April, so our experience may have been a bit off season explaining the uninformed front desk staff. They couldn't recommend restaurants. They rec places that were closed. Overall, very nice property.


realbigbear, Great Falls, Virginia 14/04/2019

We spent one night at this hotel as part of our 40-person tour of the American Southwest. Our room was large, clean, and very comfortable. Service in the hotel was good. and the breakfast room was clean and well-stocked. We ate dinner and lunch at the nearby Ruby's cowboy buffet and Steak Room (reviewed separately). If you are doing Bryce Canyon and do not want to pay the prices for the lodge in the park, this is a good choice.

"Good Hotel/Great Location"

Angelina J, Los Angeles, California 14/04/2019

Stayed the night on our way to Park City to see Bryce Canyon, went on April during the spring break, the bus system to Bryce Park is not yet available, otherwise we were told that the bus stops the hotel. Breakfast was good and complete with hot breakfast. Rooms sizes were big, hotel was very clean and close to restaurants and shops. the only thing we wish was there was a restaurant on the hotel especially when we were too tired to go out for dinner and it was cold outside. There were restaurants in the area but it was a walk. Service was excellent and the hotel was very clean.

"Pleasant stay!"

HKT75, Seattle, Washington 13/04/2019

We had a pleasant stay at this hotel. The reception area is very grand like an old wood lodge, service was good. The rooms are big and spacious. The location is very convenient to Bryce Canyon National Park (5 minutes) as well as shopping and restaurants. The breakfast spread was good (except the scrambled eggs that had a weird oil smell).

"Quality stay"

RedRockLover2007, Temecula, California 13/04/2019

This hotel is better than the Ruby's Inn across the street. This hotel provided a great experience for us. It was walking from the Ruby's Inn General Store and the restaurants next to the Ruby's Inn. We got upgraded from a standard double queen room to a double queen suite. And plus, in the morning they provided a complimentary breakfast.


BudF6F, Palm Harbor, Florida 11/04/2019

Stayed here for one night while visiting Bryce Canyon. Very clean and comfortable lodge style property. Great location to Bryce Canyon National Park, restaurants and shops. Large extensive breakfast. Liked everything about this BW except the fact that we had an adjoining room. The door adjoining the rooms are outside of the doorless bathroom. The fellow in the room next to us started hacking and gagging at 4:30am and continued for another three hours. Not only was the sound loud through the paper thin door, it was disgusting and it woke us at 4:30am. We explained this to the front desk personnel and they just said "we're sorry". Do not under any circumstance get a room at this place with an adjoining door.

"Fantastic hotel"

DeanFromNC, Raleigh, North Carolina 10/04/2019

This was a great Best Western hotel, the best we've stayed at. Welcoming lobby area, comfortable rooms, nice beds and an outdoor hot tub. The outdoor pool was closed as still early in the season. I would thoroughly recommend this hotel for anyone visiting Bryce Canyon National Park.

"Nice Hotel"

User 09/04/2019

The room was Clean and spacious. The beds were very comfortable. The lobby is very nice and breakfast was good! All it was missing is a bar!!! But there are plenty of good restaurants within walking distance. And the hotel is very close to the park entrance.

"A wonderful stay just outside Bryce Canyon National Park"

preschoolpat, shuswap Lake 06/04/2019

Beautiful Hotel with wonderful staff! Our first visit to Bryce Canyon and we picked the perfect hotel. Close to the park entrance, restaurants within walking distance and very helpful checkin staff. We were given a map of the area with lots of information right at arrival. The park was breathtaking, so glad we chose this adventure on our way back north to Canada.

"Very good experience"

User 06/04/2019

Great hotel. Customer service is first rate. Wonderful breakfast included. Location is perfect for Bryce Canyon (and Grand Staircase Escalante). Probably better to visit late April or into May. Still a lot of snow on ground in early April.

"Great stay "

jets3t5r11, Perth, Australia 05/04/2019

Really enjoyed the stay. Excellent location just outside the main entrance to the park. The rooms were comfortable. The main building itself was how we imagined a lodge in Utah would be. Dinner and breakfast had an excellent selection of meat, salad and deserts. Friendly staff

"Clean and Comfortable"

Z3468456, Dallas, Oregon 05/04/2019

This was an excellent choice for hotel at Bryce Canyon. Our beds were comfortable and the decor was very nice. Staying at the Grand allows you access to indoor pool at Best Western right across the street. Breakfast was good, hot and with a wide variety. Staff was very friendly and kind.

"Great hotel!"

Gloria D, Danville 03/04/2019

I will definitely stay here again. Hotel was nice, clean and cozy, rooms big, clean and well maintained. Breakfast above average but the one thing that I liked was the excellent service we received from the moment we checked in, we were greeted with smiles and felt welcome. Ulysses (not sure I got the spelling right) was very friendly and helpful. The staff looked and were very professional and friendly. It was a pleasure to spend my money at a place that appreciates my business.

"Enjoyed our stay, good not great."

User 03/04/2019

Nice and spacious hotel, inviting fire in the lobby. Suite was huge and spotlessly clean, but kitchenette poorly equipped- had a microwave, sink and fridge, coffee making facilities, a dining table with four chairs but only disposable paper cups and disposable plastic flimsy glasses. Would have been nice to have a couple of wine glasses, etc. Also, noise insulation was poor; could hear conversation in room next door and someone walking around in room above woke me during the night. The included breakfast was very good, but very crowded.

"Great hotel"

User 02/04/2019

Room was large, comfortable, and clean. Pool was closed due to ice/winter but hot tub was nice. The entry way is much nicer than an average best western. The free continental breakfast was the standout of this hotel. It was huge and of great quality! Best free breakfast buffet of any hotel we have ever stayed in. My one complaint was the noise of the people above us. When we checked in, someone had requested a top floor room and I soon found out why. It sounded like a stampede of elephants above us and kept me up for quite awhile.

"Nice Large Hotel Room"

Cyndee1980, Laurel, Delaware 29/03/2019

Hotel is really nice and looks pretty new, we had a wonderful suite. We had planned to stay 3 nights but since the park was mostly closed and the gal at the front desk was less than friendly we moved on after one night. We did a two week vacation staying in BW and this was the nicest room but least welcoming staff. We ate at Ruby's the only restaurant open in town, which was a great meal and the waitress was so friendly and helpful she had worked for them for 40 years. I would recommend this location if you can't get a room in Lodge hotel and hopefully Becky was just having a bad day. Breakfast was standard BW with all the offerings and breakfast hostess was helpful and friendly.

"Exceptional comfort and value near Bryce National Park"

ECL, Sunnyvale, CA 27/03/2019

We just enjoyed a three night stay at the Best Western Plus Grand Hotel and found this to be a very comfortable place near the park. Rooms were spacious, clean, and everything worked (AC, wifi, tv etc). Room had coffee maker and fridge which was a great help for us. Double sinks apart from the shower/toilet made it convenient. Queen beds were very comfy and we had very restful evenings after full days of hiking in Bryce and Kodachrome Basin. Daily hot buffet breakfast was very well stocked with above average breakfast foods (eggs, sausages, bacon, potatoes, pancakes/waffles, cereals, fruit, breads, etc. and this was included in our room rate. Ample room for parking. I have to commend the staff for ensuring such a quality place near Bryce NP.

"Comfortable hotel"

User 27/03/2019

Pleasant staff at check-in. Rooms are fairly new, big, bright and very well furnished. Our first time in a Best Western and we were pleasantly surprised how nice it is. Great location to the park. Lots of activities for kids.

"Nice hotel but no pool"

User 27/03/2019

Booked with the assumption they had an indoor pool for my family as was listed on Expedia show up and there is not one on site but instead one at a different hotel you can drive to. Would have picked a different hotel if this would have been clear on the booking.

"Thank you, Laurie"

joankg, Falling Waters, West Virginia 24/03/2019

We stayed at the best Western plus Bryce Canyon hotel in March 2019. When we checked out we accidentally left a bag of laundry at the registration desk. We contacted the hotel and a lady named Laurie offered to help us find it. It took her two days but she located it. She was just wonderful helping us locate the bag and offering to send it back for us.We highly recommend this hotel for your travels to Bryce Canyon. The staff is great!

"Great stay and would return"

Wintermoons, sf 21/03/2019

We were on a driving trip through Utah and stayed. I was very pleased with the accommodations. Staff was friendly and breakfast buffet was good. I would not hesitate to recommend. I hope to return sometime.


User 19/03/2019

Must see!! It looks surreal. Hiked down to bottom and across to the other side and walked back along the rim back to the car. Easiest is Victoria trail, almost anyone can do this even kids. Drove to nearby lookouts to fully enjoy the scenery.

"Very Nice Surprise "

User 16/03/2019

My wife and I stayed one night. We would have extended if the weather hadn't turned too cold and windy/snowy for much sightseeing. The hotel was easily the nicest BW I have been to and the nicest hotel I have been in for a while. Seems quite new and is thoughtfully laid out. Being greeted by the fireplace was a good start on a windy, snowy evening. The room was large, and the double sink with separate toilet/tub shower was convenient and roomy. The beds were comfy and kept us in them until just before late check out. I would certainly stay here again next time I come to Bryce. We did not try the restaurant... slept through breakfast. I believe there is a detached restaurant for lunch/dinner but we went about 20 minutes to the Stone Hearth Grill and had a really memorable dinner.

"Good option near Bryce Canyon National Park"

Road03326961381, Salt Lake City, Utah 15/03/2019

There are not a lot of better options for a full service hotel in Bryce Canyon area. There is no restaurant at this hotel, but there are a few places to eat nearby. A breakfast buffet is served daily, but we did not take the time to visit so not sure of the quality. Coffee was available all day long in the lobby though.

"Surprisingly nice National Park Hotel"

User 09/03/2019

Bryce Canyon was still very snowy and most of the hiking trails were closed in March, but we made the trip down to see what we could from the overlooks without the high season crowds. After we finished our sightseeing, we were very impressed with the Bryce Canyon Grand Best Western when we checked in. I've been to many National Park-adjacent hotels and villages where the lack of competition and remoteness leads to extremely dated, overpriced and mediocre accommodations. Not so at Bryce Canyon! We had a very nice queen suite room (free upgrade) with plenty of space and updated furniture and amenities. The free breakfast had a good number of hot options and there was coffee available in the lobby all day. It was very quiet due to it being the off-season which suited us just fine. There aren't many places to choose from near Bryce Canyon but I'd certainly stay here again!

"A comfortable hotel set right near Bryce Canyon."

211bobw, Sydney, Australia 07/03/2019

This hotel is very clean and well serviced. The staff were friendly and they provided a nice welcome. The room quite large and had all the necessary facilities. Breakfast buffet was well stocked, with plenty of variety. We have stayed at this hotel on two occasions, two years apart and I would recommend it to family and friends.

"Grand, indeed!"

User 05/03/2019

We arrived during the winter shortly after a huge snowstorm. The parking lot and walkways were cleared nicely. The hotel was perched in a beautiful location. It is a newer facility and looked gorgeous inside and out. The lobby was beautiful, the front desk clerk was friendly & knowledgeable and helpful. The room was beautiful and nice decor. Bed was comfortable. All amenities were in working order. It was the off season, so it seemed as if we had the whole place to ourselves. Rates were reasonable for the quality we experienced, and it being the off season. Would definitely stay here again.

"Good experience "

9PA9, Raleigh, North Carolina 25/02/2019

Friendly staff, inviting lobby, and possibly the best free breakfast I've experienced. Lots of choices for breakfast on the buffet with many hot items. The room was satisfactory, with a comfortable bed and clean and spacious bathroom with double sinks. The only negatives were that there was a "soft spot" in the floor near the door, and the ceiling creaked when the room occupant above me walked around. Convenient access to Bryce Canyon, and there is a grocery store right across the street at Ruby's (in the back of the gift shop). I would definitely consider staying here again if the need arose.

"Feels like a Country Club."

RJSMistry, Mumbai, India 24/02/2019

Ample parking, large rooms and a designated pick up stop for the Bryce canyon shuttle make this place an ideal place to stay when visiting the Park.. The on-site restaurant serves only breakfast but the Hotel front desk helps out by suggesting places where one can eat .

"Better than Ruby's"

Mt_Desert_Isle, Dedham, Massachusetts 21/02/2019

Snow snow snow! We spent two days here and it's snowed the whole time. The hotel did a nice job of clearing the lots and walkways. Friendly staff were always available to offer assistance. Breakfast is adequate with traditional continental offerings. The room was compared to most hotels. Nice bathroom, good water pressure and water was hot. Bed was very comfortable. The forced hot air makes for a dry arid room. Bring plenty of lotion. Compared to Ruby's across the street, this was much nicer, newer, and less crowded. You're only 2 minutes from the park entrance. We enjoyed our stay and would recommend to anyone visiting Bryce NP.

"Great place"

Keitha. P, Newhall, California 19/02/2019

We stayed here two times only a month apart. We also plan on going back. A beautiful hotel lobby and great rooms. The breakfast was great with many choices. The breakfast was a great extra since in winter there is only the hotel across the street that has a place to eat at.

"Good base to visit Bryce NP"

sydneygirl2015, Sydney, Australia 12/02/2019

Located just outside the park gates and a short walk from the Ruby's complex across the road , this hotel was perfect for our road trip. Comfortable room with large bed, and the included breakfast ensured that we were well placed to maximise our day in the park. It's a large hotel although parts of it seemed to be closed for the winter when we were there. We walked across to Ruby's for dinner. The hotel lobby was welcoming with a fireplace to sit by. We were able to drive into the park as it was low season, but you could easily leave your car safely at the hotel and use the shuttle system.

"great location"

Bouv, Perth, Australia 06/02/2019

Very pleased with this hotel. Great location, breakfast was excellent. Rooms were spacious. A cozy hotel for winter at a good price. Shops across the road for supplies. We were only a short distance from the park which was great. Would stay there again.

"Room spacious, had bad experience with atleast one staff member"

flowoflife, Cincinnati, Ohio 05/02/2019

The room was spacious, One staff member was rude and not helpful. I was looking for some coffee and went to the breakfast area where there was coffee in the morning. I said I am looking for coffee. This one lady rudely said we are closed. Later on I found they keep coffee in the lobby area right across the check in counters. This lady did not bother to tell me the alternate location for coffee. I saw her at the check in counter in the evening, she is obviously aware of things.

"Fabulous, cozy and comfortable."

Nikki R, Westbury, Australia 29/01/2019

Loved everything about our stay here. It snowed while we were here which for me who had visited 22 years prior in the summer was an awesome experience. Our motel room was so cozy and comfortable and fitted our family of 5 perfectly. Breakfast an added bonus and very scrumptious. The motel staff very accomodating. Thank you would definitely stay again.

"A Fine Hotel in a Perfect Location"

User 28/01/2019

This is a very nice hotel in a perfect location to visit Bryce Canyon, Zion, and even the Grand Canyon if you want to do a bit more driving. Lots of activities too right next to the property. Very reasonable prices and little traffic in the area during winter. HIGHLY recommended.

"Very Nice Best Western"

wewolfe, Fremont, California 18/01/2019

This review is based on the hotel class, so do not expect a 5 star hotel, but for a 2-3 star hotel, this property is excellent. The best features are the location, the lobby, the breakfast and room size. The mediocre was the quality of materials in the room, but they did well where it matters, the mattress and pillows are quite comfortable and the room was clean. The bathroom would be a dream for a family, with two sinks and plenty of counter space. We stayed in low season, but I didn't hear any road noise or noise from neighboring rooms (well, in the morning from the hallway people were rudely noisy, but not from the rooms). The breakfast buffet and lobby are a big step up from your expectations with more offerings and space than most. I would stay here again most definitely, but I certainly would love it if Best Western upgraded their sheets just a bit to be softer. Staff wasn't necessarily friendly, but they were efficient and certainly not rude.

"Ok stay"

MelissaW4444, Los Angeles, California 09/01/2019

In Bryce you're at the mercy of just a few hotels, especially in the winter, this being one of just a couple that were open when we went in Dec. So we didn't have many choices, it was this or the Ruby's Inn across the street. I heard the same family owns both and the same employees work at both so not sure it matters which of the two you stay at as they're probably very similar. We enjoyed our stay and it was sufficient for what we needed. Pros: - Large breakfast buffet with a lot of variety - eggs, meats, breads, oatmeal, yogurt, cereal, coffee, juices, etc - Easy check-in & check-out - Great location - about a 10 min drive to the entrance of the park (we went when the shuttle wasn't running) but also looks to have a shuttle stop nearby. - Pretty clean rooms that were fairly large Cons: - Our heater wasn't working (was blowing cool air) so they had to send maintenance people a couple times to fix it. Not a huge deal and they did send people fairly quickly to fix, but every evening when we came home the housekeepers had turned it on and left it on so our room would be freezing when we got there. Not ideal. - Not enough help in the breakfast room for the amount of people eating there - certain food ran out, tables never got cleaned, etc. - No restaurant/option for lunch or dinner

"Wonderful Surprise"

Marlaree, Washington DC, District of Columbia 08/01/2019

We weren't sure what to expect with this hotel, but every aspect exceeded our expectations. Our room was quite large and very comfortable beds and shower. We visited during the holidays and our rate was shockingly low for what we got - free wifi, lovely room, and a huge breakfast with many options! Check in was smooth; every front desk employee we spoke with was friendly and knowledgeable - offering maps and guidance for other must-see sites in the area. There is a general store across the street for stocking up on snacks and food; the in-room microwave & fridge are convenient! Highly recommend this hotel property when visiting Bryce Canyon area.

"Labor Day Weekend! "

Wookie40, Springville, Utah 02/01/2019

We stayed here over labor day weekend and yes this one is by far the better one to stay at then the one across the road! The service was excellent and the breakfast was delicious. They have an omelet bar that was amazing! Kids loved the pool and the hot tub and the shuttle bus for the parks stops right by the parking lot.

"It's a 2.5 Star at Best. Crowded, Smelly and Not In Working Order."

TravelGeekGirl, New York City, New York 02/01/2019

I debated about how to review this hotel because you don't really have great options in this tiny town. (Whatever you do, don't stay at the Best Western Ruby Inn- that's even worse/grosser.) This hotel was so crowded that breakfast overflow went into meeting rooms and the food was poor. We had multiple issues - we stayed for 2 nights and our room was not cleaned when we returned after the first day. We were told all the housekeeping staff had left so they gave us towels and after arguing, 'agreed' to have maintenance clean the room. I think they took about 2 minutes which leaves me to wonder if anything is ever cleaned in the room. The halls were smelly - and we weren't the only family to notice. Our TV was so dark that we couldn't watch it. When we inquired how to make it brighter, the maintenance person explained that there was no way to do that and all the TVs were like that. (He wondered aloud if they were defective or should all be replaced....) Hopefully, you can find a better option.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to detail your experience. I apologize for the issues you experienced during your recent stay. We strive to exceed our guests expectations and obviously failed in many aspects. I will be discussing your comments with the housekeeping and maintenance personnel in an effort to improve the experience of future guests.

"Very satisfied stay"

User 29/12/2018

Can't complain too much at all. Best western plus hotels seem to have a standard to up keep across the country and they seem to do it well. Breakfast buffet bar included and although not as much selection as BWP Manhattan beach, one can not complain at all :) Rooms seemed tidy and presentable, however seemed a little dated (but nothing that would spoil the stay). Bathroom was clean and mold free.

"Recieptionist are rude, unprofessional, and uneducated."

User 24/12/2018

12/21/18. Everything went well until 12:30 AM while we're sleeping the front desk call our room telling us that our TV was loud but our TV was never. I will not recommend this hotel unless you want to deal with this uneducated and unprofessional front desk people.

"Great time as a family!"

Stacy1Coles, Scottsdale, Arizona 13/12/2018

My family and I really enjoy spending time outdoors, this hotel is very close to Bryce Canyon Park and thats why we chose it. Everything was excellent including the two rooms we got next to each other, and nice decoration and service and the breakfast buffet. The drive is beautiful and very pleasant, I really recommend coming out here to reconnect with nature and relax, plus the weather is fantastic.

"Clean and Quiet"

lakshubkn, Phoenix, Arizona 10/12/2018

Booked a room with two queen beds for four adults. The room was clean. A mini microwave and a mini refrigerator was helpful. The bathroom was large with lots of towels and a coffee maker beside the sink. The breakfast had a lot of options and the area was clean. Coffee in the lobby was good. A nice and clean hotel very close to the park.

"Clean, pleasant and excellent breakfast."

TheGreen, Cincinnati, Ohio 08/12/2018

Clean and pleasant rooms, nice lobby and breakfast area and excellent breakfast buffet. Good location for seeing Bryce Canyon National Park and is one of the few hotels that stay open year round. Early December was an excellent time to visit Bryce Canyon. Had beautiful snow and sunny days.

"Best Best Western Ever"

jettybetty, Texas 02/12/2018

A very nice property that is larger that and at least as nice as any Best Western I've ever stopped at. Quite convenient to Bryce Canyon and both are highly recommended. If I have to complain it would be about crowding at breakfast. There is substantial seating but it still turned into a food riot. Not sure what else they can do except perhaps add signage reminding people it is shared space and please eat and move on and not drink coffee for an hour when people are standing. Or employ a bouncer. But I guess it is the American West so I everyone still has the homesteading spirit. It is in a bit of a tourist complex meaning that in a helpful way. Reasonably priced gas and a bit better food selection than you would expect nearby.

"Best Stay Near Bryce Canyon"

tracycusa, San Jose, California 28/11/2018

Thanks for many good reviews. It was also the best hotel stay during our November road trip of 7-night stays in 5 hotels. The front desk staffs were very professional and welcoming. We will definitely return to this hotel again for its location so close to Bryce Canyon, spacious room, comfy beds, high speed internet, and the WOW breakfast buffet. We're very happy with our choice!

"Expectations exceeded!"

User 26/11/2018

We went on a 9 day road trip and stayed at this hotel one night on our trip. My family agreed it was the best hotel we stayed at (out of 7 hotels)! The lobby was so cozy with a comfy leather couch and rocking chairs, fireplace, etc. It felt like an expensive ski lodge! The free breakfast was a FULL hot breakfast with everything you could ask for (the biscuits are gravy were amazing). My husband also lost his cord for his CPAP (breathing machine) as the last hotel and the staff actually found a cord from their vacuum that matched and loaned it to us for the night. Amazing customer service! The room was spacious and tastefully decorated and plenty of parking. I would stay here again in a heartbeat!

"A road trip near Bryce Canyon"

User 21/11/2018

Good location, Room was clean and comfortable. Good service from the staff. If we can say something about the breakfast: it should have multigrains bread and bagels. And real orange juice. The lobby was really relaxing with fire place and spa's scents.

"Great Location and Breakfast"

JJLJOregon, Roseburg, Oregon 19/11/2018

This is a deluxe and very large Best Western Hotel located near the entrance to Bryce Canyon National Park. This is one of the nicest Best Western properties we have ever stayed at. The front desk staff was excellent and very professional. The style of the hotel, particularly the lobby area was of a large mountain lodge with a massive fireplace. Our room was large, clean, very comfortable and quiet. The king bed was comfortable with nice linens. We had a very restful night's sleep. The bathroom was very large with double sinks and a large vanity that was separated from the tub/ toilet room. The towels were thick and of good quality. There were several electrical plugs for charging our phones, camera batteries, and IPad. There was a mini refrigerator in the room. The breakfast room was large. The free breakfast was excellent with a very large selection of fruit, and hot and cold items. It was one of the best two breakfasts we have had staying at Best Western hotels over many years. The Wi-Fi worked well. We will certainly stay here again when visiting Bryce Canyon in the future.

"Cozy Hotel"

755kelseyp, Highland, Michigan 17/11/2018

My fiancé and I stayed here as we visited Bryce Canyon National Park. It was very close to the park which was nice! We had a king sized room and it was immaculate and spacious! The breakfast was delicious! Tons of choices compared to other basic hotel breakfast options. Overall, I would recommend this hotel while visiting Bryce Canyon.

"The Grand Hotel is Grand!"

Explore18195826704, Phoenix, Arizona 16/11/2018

Wonderful lobby, roomy suite, helpful and friendly staff helped make our stay in Bryce Canyon awesome! The breakfast buffet was one of the best I've seen in years! Multiple meats, real eggs, fresh fruit and more! Thank you BW!

"Bas experience "

User 16/11/2018

Only positive thing about this hotel is the location which is right next to the park entrance. The hotel was dirty, the heater was so loud we had to turn it off to be able to sleep which then just made the room very, very cold during the night. The bed sheets were very uncomfortable and to top it off the hotel staff was not welcoming at all.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to share your experience during your recent stay. I apologize for not meeting your expectations. I will be investigating these issues you have addressed here with the condition of the room and the heater as well as the staff at the front desk. I hope you will consider staying with us in the future so we can offer you a better overall experience.

"Good hotel with great breakfast"

Peela R, Chennai (Madras), India 15/11/2018

Hotel is good with great breakfast. Lots of varieties to choose from. Breakfast closes at 9 so needs to go early. Rooms are comfortable and we do have gas stations nearby. Kids loved the pool even though we didn't swim.

"Very good value for the price"

zelal25, Calvi, France 15/11/2018

Unlike Bryce Canyon, Bryce "city" is not the most attractive location in the world...a few hotels are just located on both sides of the road. This is the case for this hotel. It is not noisy as the traffic at night is non-existent. Check-in was very efficient and smooth. The room is very large, with excellent beds. Only the pillows are a bit small...The TV-set is very good, wifi works very well. There is a small gym which is good. Breakfast is included and is quite good.

"Really nice hotel, So pleasantly surprised by BWP"

familymontreal, quebec 13/11/2018

We are here now. We have a KIng Size suite bc we wanted a King bed. It's got a huge living room, bathroom with accessible shower and jacuzzi tub. It comes with a kitchen table as well. They have bathrobes in the closet tucked on a shelf. Nice touch- I love a bathrobe. The room is immaculate, huge ( large enough for a family to share with a pullout sofa bed and you could still ad an extra rollaway bed) The breakfast buffet was good - large selection of foods hot and cold with fruit as well. Lots of space to sit in low season but in high season the kitchen table in your room probably comes in handy. There is also a mini fridge and microwave The lobby is really nice with a huge fireplace The pool area looks nice but it's closed in November This town is tiny though so if you want real groceries stop somewhere first. There is a general store that has everything from clothes, jewellery and groceries and camping equipment, I highly recommend this hotel

"Great place, a little noisy"

Grant_UK, Brighton, United Kingdom 07/11/2018

Great location minutes from the park, lovely staff. Breakfast was very, very good with a great selection. The room was spotlessly clean and a very comfortable bed. The bath was very welcome after hiking and it's always nice to get a double sink. The only fault was that you can hear literally everything from the room next door but it was easily solved with earplugs and I slept great. I would happily stay again. There are very limited evening food options in this area, especially in winter - there's one restaurant open in November (over the street) and a small fast food diner next door to that (which closes at 7pm). It's easy to get to these on foot - left out of reception and immediately right past a building called the “office”, then follow the signed walkway to the road crossing. It's no more than 10mins and means you don't have to walk on the highway. There's a small shop in reception selling snacks, but the hotel could probably make a fortune if they sold evening food in the winter months.

"Great Spot for a visit to Bryce Canyon and surrounds"

Barrymore23, Melbourne 06/11/2018

Hotel perfectly positioned for a visit to Bryce Canyon. Room was large and very comfortable. Toiletries of very good quality. Everything spotless. Breakfast of good quality with good variety. Guest laundry a nice bonus with new machines and spotless. Free parking is also nice. The only inconvenience is that no night meals are available so a 500-600 yard trip across the road is necessary and in Late October that really means getting in the car. It doesn't affect my rating of this property but why can't beds have a bedside table and reading lamp on both sides of the bed??

"Visiting the Bryce canyon area"

AmirHY, New York City, New York 06/11/2018

A descent hotel with large rooms which is very convenient when traveling with a large party. The room was clean. Breakfast was fine. Two things to improve, the fitness center (only one treadmill working) and the energy of the receptionist at the check-in counter which seemed tired and not focused on a nice greeting. But other than that, it was a good choice. We also ate in the restaurant across the hotel which was quite nice.


User 03/11/2018

Great location near Bryce Canyon NP. Check in was easy and quick. Room huge and very clean. Beds very comfortable. Free parking and free cooked breakfast, which was lovely and the best breakfast we had during our 2 week stay through Utah/Arizona. Would stay here again.

"Nice place"

colina908, Leeds, United Kingdom 02/11/2018

We stayed here for one night and the hotel was good. the reception area was very homely and we spent time here reflecting on what we had seen that day over a bottle of wine. The room was comfortable and the staff were very helpful. An ideal place and location for the Canyon and we would choose to stay here again.

"Bryce Canyon"

hopeful953, Marietta, Georgia 31/10/2018

This hotel was great! We enjoyed the spacious updated bathroom and in room Keurig coffee maker. Plenty of clean towels were supplied without our asking. This appeared to be a new facility, and everything was very clean and nice. Free breakfast was also included and Bryce Canyon is a short drive from the hotel. We would definitely stay here again.

"Try to get a room facing the courtyard"

Travellingdude2, Michigan 30/10/2018

The hotel has a lobby and "towers" (which are only 3 stories,) Our room faced toward the courtyard and had no outside noise. The wifi was strong, the room was clean with a comfortable bed and the breakfast was good. A reviewer indicated that he doubted that the eggs, bacon, and sausage were real. They are. I am not sure that someone in the kitchen was cracking eggs to make the huge trays of scrambled eggs but they were obviously made of eggs. I am not quite sure how they did all of this for 2 for $89 but it was a good stay. Travelling after mid October as we did may have helped with rates and availability.

"Best hotel near Bryce Canyon...loved our stay!"

702lv, Nevada 29/10/2018

The Bryce Canyon Grand is a comfortable, clean and well-staffed hotel and the best property near Bryce Canyon that we have found. Comfy beds, a nice breakfast buffet included in the price, and a courteous and friendly staff. (note that the other Best Western in town charges a significant amount extra for breakfast) We will stay here again and recommend it to friends.

"Wonderful place to stay while on vacation"

Skharding48, Mishawaka, Indiana 29/10/2018

This hotel is very nice. The rooms are clean and nicely decorated. Beds are comfortable. The breakfast is fantastic with lots of choices. There is a large room to accommodate the guests eating breakfast. This hotel is VERY close to Bryce Canyon. I would definitely stay here again.

"Beautifully maintained modern hotel perfectly located near Bryce Canyon"

SydneyBek, Sydney 25/10/2018

This hotel was immaculate. The rooms were a very decent size, although the bathroom was a bit tight for size. The setting of the hotel is absolutely beautiful. Whilst it had such a nice natural setting, it is still close to a subway restaurant and some other places. The pool was lovely, although I don't think it was heated. It felt a bit cool. They said we could use an indoor pool at the hotel across the road, but we didn't. Even the laundry room was pristine. There were so many machines available and it was the cleanest laundry I've ever seen. The staff were quite helpful, and the buffet breakfast was good. I wish we could have stayed here more than one night. My only issue was that the doona was sandwiched between 2 flat sheets,which i find quite unhygenic, as if the sheet moves, the doona is exposed, and I presume the doona is not washed between different visitors stays. There was a lot of free parking available Bryce Canyon, Antelope Canyon and Yellowstone Park were the highlights of our trip around America.

"A great stay minutes from Bryce Canyon"

thatgirl77, Los Angeles, California 24/10/2018

I booked this hotel at the last minute when inclement weather prompted a change in travel plans. I loved walking into the spacious hotel lobby and seeing a fire in the fireplace- a welcome sight on the chilly, rainy day my family and I arrived. The check-in process was quick; I liked that a map was provided with the hours the amenities (fitness center & pool) were available. The hotel room was nicely decorated with fixtures that suit the feel of a lodge. Everything was clean and the bed was very comfortable. The breakfast area was quite large and it was the best free breakfast we had during our road trip. If in the area, I would stay here again.

"Fabulous location, beautiful facilities."

kjake2004, Topton, Pennsylvania 23/10/2018

Awesome location right at the entrance to Bryce Canyon. Great hotel with a fantastic breakfast buffet. A little pricey, but well worth it. Friendly staff can recommend things to do in the park, as well as around the area.

"Spacious rooms; Good breakfast"

UsaScottB, USA 22/10/2018

On the positive side, the room was very spacious. The hotel is a convenient short drive away from Bryce (or the shuttle stops right at the hotel if you prefer not to drive into the park). The staff was helpful and friendly. The room was clean. The buffet style breakfast was good. On the other hand, the queen bed in our room was not terribly comfortable and sagged in the middle, and the provided pillows were like half-sized pillows. The heater was so noisy that we just kept it off all night and bundled to stay warm, so sleep quality was not great.

"Good Place to Stay When Visiting Bryce Canyon"

Eric W, The Woodlands, Texas 21/10/2018

Clean, comfortable rooms. Friendly, helpful staff. Good breakfast with many hot and cold options. Very convenient to the national park -- entrance is a short drive away. Only issue is that they do not offer a dinner service at hotel, and dining options in the area are rather limited (and hence are very crowded) during the fall season. Rather than struggle with the busloads of tourists at Ruby's across the street, we found it best to drive to the lodge in the park for dinner each evening. While they do not reserve tables for people who are not staying at the lodge, we had no problems getting a table there after 7:30 pm and the food was excellent.

"Close to Bryce Canyon, hotel lobby very grand and welcoming"

523anon, York, United Kingdom 16/10/2018

There are only a few hotels in Bryce to pick from, but this one is fairly grand in appearance and the breakfast was better than average for this type of hotel. The room was clean and fairly well appointed Staff friendly and helpful. Plenty of parking and only 10 mins to the park or you could use the shuttle if going in high season

"Beware as no indoor pool as advertised on most websites including Best western own site"

X5800LJcarolineb, BRIGHTON, United Kingdom 15/10/2018

Hotel is lovely, rooms are spacious. Reception is large with free coffee. Beware No indoor pool this is located 10 minutes walk away in sister hotel, only outdoor pool /spa at this hotel. I complained to supervisor at hotel (as manger was not available) that when booking though it does not state this. She replied I should have checked Best Western own site. I have now checked this and others and None of them state this. As per Best Western own site for this hotel states ‘A dip in the indoor heated pool is sure to relax you. During the summer, cool off the outdoor pool and hot tub', again nothing about going to the sister hotel.

"A "Grand" hotel with no restaurant?"

turkishjim, Irthlingborough, United Kingdom 15/10/2018

Apart from the missing restaurant, the hotel itself was not bad. Room was clean and reasonably well equipped, but it is nice to have the choice of not going out in the evening. The Business Center also had PCs without MS Office, meaning that my Word document containing a cropped image and an embedded Excel table printed out extremely weirdly using WordPad. I appreciate that this is a tourist hotel rather than business-orientated, but in this day and age MS Office is the minimum.

"Great place to stay near Bryce"

Lori M, Saginaw, United States 14/10/2018

Newer facility, very nice. The breakfast was awesome with a full range buffet. Laundry facility was very nice too. It's pretty close to Bryce Canyon. Be aware not much else is in the area, so not a lot of choices of where to eat dinner. Many tour groups seem to stay here in the fall, but that made it pretty quiet at night. Pricier than the other places in town.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your great review. We appreciate the opportunity to have you as our guest. I am concerned that we did not meet your expectations as you rated us as only a 1 for the overall score. Please feel free to contact us if there was something wrong with your stay.

"Nice quiet comfortable room and good service"

ricsf, san francisco 14/10/2018

Everything worked. No issues. Quiet. Beds were ok. Clean. Breakfast was ok. Good that we stayed here as opposed to the other places around. They made everything easy. We had a queen suite with 2 beds.

"Great hotel"

guilli43, Le Puy-en-Velay, France 10/10/2018

The location is great and convenient shuttle are in place. The staff is very professional. The breakfast is great with good products and a lot of choice. The facilities and the rooms are in good conditions.


travelerfromsj, San Jose, California 08/10/2018

This hotel situated just outside of Bryce Canyon National Park was a pleasant surprise. Our room had a large fridge, 2 luggage racks, a bathroom vanity with two sinks, and lots of outlets. The shower and toilet were in a separate room, and they were kind enough to put me on the top floor as I requested. Negatives are that there was no safe and the A/C was loud, but it was cool enough in Bryce that we didn't use it much. I really have to mention that this hotel had the best breakfast buffet on our trip. Aside from the usual items, they had premade waffles, pancakes, and French toast; plus really good doughnuts and Danish pastries. And in spite of the large number of people staying in this hotel (including several tour groups), we never had any trouble finding a table, plus there were always multiple employees restocking the buffet and cleaning up. The hotel also had a small pool, a huge laundry room, and a bus stop for the shuttle to Bryce National Park in the parking lot. There's a general store at the Best Western across the street from this one, but the atmosphere over there seemed a little more chaotic. Overall this was a quiet and convenient choice for visiting Bryce.

"Nice hotel, nearby food lacking"

Katgalmusic, Los Angeles, California 08/10/2018

The good stuff: The room, a spacious two queen beds suite. I would have preferred a King but I don't think there is one. Quiet. Very comfortable bed(s). Very clean. Friendly staff, at front desk and elsewhere. Efficient check-in/out. Convenient to the wonderful National Parks (including shuttle service.) The not-so-good: Finding a decent meal. The hotel offers a generous, free breakfast, but after that you're on your own. It would be a vast improvement if the hotel restaurant were open all day/evening. Your choices are cowboy this and cowboy that restaurants/buffet, and a fast food diner. This is all in the adjacent Bryce Canyon Village; or, as they optimistically call it: Bryce Canyon City. So, while the hotel itself is extremely nice, the rest of the area is a food desert. Tip: eat in Tropic, a town 6 miles away.

"Nice Hotel"

Joyfullyanointed, Rancho Cordova, California 07/10/2018

Great place to stay near Bryce Canyon with comfortable room and amenities. Close to restaurants and shops and within walking distance. Beautiful scenery and quiet place. Would recommend to friends and family.

"Nice hotel next to Bryce Canyon"

Shlomi l, Ashdod, Israel 06/10/2018

We are a couple with 3 children and stayed here for 1 night. Hotel is located near to Bryce Canyon, just 5 min away. The room was spacious and clean. Staff was friendly and useful. Breakfast was fine. Lots of free parking. In conclusion, highly recommended hotel.

"Cowboy Atmosphere!"

cts10956, Suffern, New York 04/10/2018

The Best Western was located in Bryce Canyon City which is a wonderful location. Nice little shops, good restaurants. The hotel had spacious rooms & excellent breakfast. It was walkable to the shops and restaurants as well as a rodeo in the evening. Great hotel. Would recommend this to my clients. Carolyn M.

"Outstanding Lodging Experience"

Allegra S, Litchfield Park, Arizona 02/10/2018

We were so satisfied with this property that we'll return to Bryce just to stay at this location. Our room was so comfortable - double sinks in the bath room and the entire room was laid out great. The front desk staff took such good care of us even though we arrived on an busy Saturday with no reservations. We liked the hotel so much that we requested a stay over and were fortunate that there was a cancellations.

"Beautiful hotel next to Bryce Canyon"

Bob S, Canton, Ohio 02/10/2018

The breakfast was the best anywhere in our two week trip. This is a beautiful hotel and the staff was very friendly and helpful. Rooms are clean and have much space. Only complaint is the bed was not as firm as we like. Great place to stay and just a little pricey.

"Not Bad "

ericwalsh1978, Miami, Florida 01/10/2018

I stayed here for one night after staying at Stone Canyon Inn. Maybe it was the fact I stayed there first but this was an average hotel. It was clean, had plenty of towels, was located in a great location just outside the park but the hotel was average at best. If I was rating it on the fact it was on the shuttle route, or had plenty of parking then I would give it a 5, but the hotel in whole is a 3/4 at best. Friendly enough staff, and if I wanted to stay on the shuttle route for Bryce I would stay here again. It's no Stone Canyon Inn, but if you have a family or a budget it's perfect. On a side note if your reading this let me save you an up hill battle at Bryce. When you get to Bryce start at Bryce Point and hike left/down to Inspiration Point (be careful with kids it has steep ledges). Then from Inspiration go to Sunset Point. Have lunch there (pre-packaged but I think they have food there packaged sandwiches) get some water, use the restroom etc and then hike down Sunset Point on the Navaho trail to two bridges. then over to Queens Garden and up to Sunrise Point. I did that in (5-6 hours) one day and it was a great experience. You'll thank me for hiking down not up most the time like I did lol.

"Save your money"

taylorcpa, NC 01/10/2018

Because the price was higher than the other local hotels (and based on prior reviews), I thought this hotel would be our best choice but I was wrong. I could hear others in the rooms beside and above us. The breakfast was OK, they had more hot items but they were not the best quality. The best part about our stay is they had a large laundry facility so I was able to do all our laundry at one time.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for sharing your experience and I apologize for not meeting your expectations. I hope you gave the staff the opportunity to contact those rooms that were disturbing you. I hope that you will consider staying with us in the future so we can offer you a better experience.

"Great room/value/location"

mdp15, Marietta, Georgia 25/09/2018

Completely impressed with room, especially for the price. Our room had a pull out couch which gave us even more room. Staff was nice and we were able to check in early. Good WiFi, lots of parking and Bryce Canyon shuttle pick up in the parking lot. And don't forget the free breakfast! Highly recommend.


PlanetR, Minneapolis, Minnesota 25/09/2018

Deluxe queen suite was a large oversized room that was very comfortable. Lots of towels. Nice bed linens, and very quiet. Stayed overnight to hike Bryce National Park. Probably the best place in the area.

"Very nice"

loveagoodfind, Salt Lake City, Utah 24/09/2018

This is a very good hotel. Everything was clean, and the staff was very good to work with. The bed was good. The breakfast was excellent. I would absolutely stay here again. It is very close to the entrance of Bryce Canyon National Park.

"Vacation "

JimA2003, Doylestown, Pennsylvania 24/09/2018

Excellent stay! Clean rooms, delicious breakfast, convenient location, parking easy, good internet. We enjoyed the Bryce Canyon Bus Tour. We were picked up at the hotel door. Our tour guide lived local on a small cattle ranch - and was a teacher. She was Outstanding! The trip was fun and extremely educational! People on our bus were from all over the world. A friendly group! Amazing 2 days!

"No shuttle"

Petzold, Overland Park, Kansas 22/09/2018

Rooms were average and the service was terrible. Shuttle was not available and it was a long walk to any food establishments. Their breakfast buffet was average for this type of lodging. I would not recommend this lodge.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to let us know how we are doing. I apologize for the service you received and that the shuttle was not available. We will be using your comments in our staff meetings in an effort to meet the needs of our guests.

"Great Stay and Breakfast. "

faaradar, Louisville,KY 20/09/2018

Stayed one night. Breakfast buffet was incredible. Really nice place. Would definitely stay again. Bryce Canyon is great. This Hotel just outside the park. Had nice pool and spa also but did not use it.

"Comfortable, Close to Park, but Noisy and Fitness Room Needed Attention"

andreaaaa2018, Savage, Minnesota 19/09/2018

This was a nice hotel with a great breakfast, great lobby, nice pool area, and close to the park with the shuttle stopping at the hotel, but I can't give it 5 stars-we had a noisy adjoining room, noisy hall door, malfunctioning/missing fitness room equipment and hard water. When I reserved the room I didn't know it was an adjoining room. If I had known, I would have asked for another. The guest in the next room had the tv on all night and it was noisy. We could hear hallway noise too-the room door was not soundproof. The fitness room had 2 treadmills, one that didn't work and the other that was off balance when used, plus the tv remote was missing, so I had to scroll through by hand the channels and with each channel delay and no published channel list, it took 10 minutes just to find a channel. There was a channel of listed channels, but when you are 20 channels away, it's a slow process. I told the front desk about the fitness room and the staff person was genuinely concerned and said she would get it fixed. She thanked me for letting her know. Good customer service there. We stayed 1 night.

"Great location, good facilities "

tunis_kids, Solihull, United Kingdom 19/09/2018

We stayed for 1 night during a road trip in May 2018. Hotel was easy to find, check in was quick, room was lovely. It had all the usual amenities, toiletries in the bathroom, phone charging points, tv, coffee maker, hairdryer, etc. Breakfast was fine. The location of the hotel was fabulous, within an easy drive of Bryce Canyon National Park & a very short walk to the Main Street where there were shops, tourist places, restaurants, bars, etc. Overall a lovely stay.

"Stay at the Best Western Plus"

suemohr65, Helena, Montana 18/09/2018

This is a spectacular place to stay. We brought our horses and kept them in the horse hotel and we could see them from our hotel room! We rode with the Ruby Inn Horseback Adventures and had such a great time. This is an amazing place!

"Wonderful stay"

lawtonjl2002, Norwich, NY 16/09/2018

As part of our bus tour we stayed here for two days. The staff was friendly. Rooms were clean and comfortable. The hotel is within walking distance to eateries, shopping , a rodeo, and walking trails. The breakfast was traditional and included with our stay. I walked behind the hotel and camping area and saw a herd of special.

"Great Location and Super Staff"

deb1109, Brighton, Michigan 13/09/2018

We stayed here to visit Bryce Canyon NP. It's very convenient and way nicer than BW Ruby's Inn, even though it's across the street it's much quieter. Rooms are nice, the breakfast is excellent, and the staff is super. Mare, at the front desk was super nice and helpful. Good value

"Convenient and Clean Hotel near Bryce National Park"

RoseMac2014, New Jersey 11/09/2018

At The Best Western Plus Hotel, the shuttle bus to the visitor center and Bryce National Park stops directly in front of the hotel. There is a large free parking lot. The room was comfortable and very clean. The breakfast was excellent, though we wished they stayed open later than 9:30 on the weekends. The staff that cleans up after breakfast were very personable. Different chilled, flavored water was available all day as well as coffee. At the end of a long day of hiking at Bryce National Park, we were happy to jump on the shuttle bus and return easily to our hotel room.

"Good value for the money"

Julia G, Boulder, Colorado 11/09/2018

We enjoyed our stay while we were visiting Bryce Canyon NP. The location was convenient to anything you needed, the hotel was clean with good amenities and the room was spacious. I really liked the layout of the bathroom with the 2 Queen Beds (double sink and separate shower/toilet room). For a "free" breakfast, they actually provided service and had staff cleaning the tables that were all very friendly and accommodating. The Jacuzzi tub and laundry facilities were also very useful after a few days of traveling/hiking. I would definitely stay here again.

"Nice hotel"

Curious729676, Hatboro, Pennsylvania 09/09/2018

This hotel was very close to the enterance of Bryce Canyon NP. It is directly across the street from Rubys in. (Which is more like a small town) there is a great breakfast in the hotel, pool amd gym. The hotel was very clean, staff was super friendly and the amenities were above par. Would def stay again.


User 08/09/2018

Room was spacious and clean. Breakfast was excellent. Quality food. Replenished often Staff was friendly and accommodating. Convenient location to Bryce Canyon National Park.Cannot say a negative thing about this hotel. Highly recommended Would definitely stay again!

"Good kid friendly."

billsW510UD, North Myrtle Beach, South Carolina 31/08/2018

Stayed for two nights while visiting Bryce National Park. Connecting rooms available for larger family (ours was six - two rooms). Good breakfast included with rooms, nice selections (limited seating at times). Grandchildren enjoyed the pool. Very nice hotel, would recommend.

"Awful experience - Avoid"

e b, London, United Kingdom 30/08/2018

We spent 2 nights there. First they lost our bookings and wanted to charge more of a new room. We finally insisted and miraculously they found our booking. The room was dirty and the main door broken. We didn't have our room cleaned between the 2 nights. The breakfast (buffet for 12 dollars) is disgusting and doesn't include the drinks (coffee, juice,...) . No bread or toast either. The grocery store is also overpriced (simple yoplait yoghurt: 2.99 USD). So only 3 words to summarise : avoid, avoid, avoid

"Clean, quiet and comfortable"

Jalynn E, Durango, United States 29/08/2018

Bed was clean and comfortable. The bathroom was clean. We were on the 4th floor, which was super quiet. Breakfast was super busy, but the hotel staff opened up another room for people to go eat in. The breakfast was hot (bacon and sausages and eggs) or cold (cereal, muffins). They even had "alternate" milk and sugar free syrups if you needed them. I was impressed and full. Would stay there again.

"Lovely hotel. Close to Bryce Canyon"

User 29/08/2018

Great check in experience,the experience was fast but not rush, with all the information required. Great clean room. Lovely hot buffet breakfast. With plenty of choice. Clean hotel. Definitely worth the money.

"Average hotel in a beautiful place"

User 27/08/2018

This is a standard motel iat an entrance to this beautiful place. You need to go out for food but the restaurant nearby is fine. Gave four stars rather than three because it appears superior to most other area choices.

"Nice hotel and location but I paid too much"

Kerrymh2017, Los Angeles, California 22/08/2018

I will start by staying it's a nice hotel and location is convenient. The breakfast was very good. However, when I booked the hotel, I had to pay a very high rate. I just looked at the website now and 2 queen rooms are showing for $130 which I think is reasonable and a more accurate rate.

"Visited from Scotland ?????????????? March 2018"

derekfrail, Dunfermline, United Kingdom 21/08/2018

Arrived kinda late. A best western chain look from outside but DAM. The hotel lobby is stunning, warm friendly welcome. Free beverages in lobby. Lovely coffee. Room on first floor. Amazing. Again, for a chain, over and above. Bathroom spotless and spacious. The breakfast was again first class. Only pity we had one night and not more here on our road trip.

"Clean and Comfortable"

dcdrj2, Manalapan, New Jersey 20/08/2018

Let's start with where you are, basically in the middle of nowhere so you can't be too choosy. the Best Western plus was clean and comfortable. Comp,Evelyn acceptable for a short stay. I will say your don in choices are very limited and that is a big drawback on the area but not the hotel.

"Souless, disappointing"

Andy61Reading, Reading 12/08/2018

Really disappointed with this hotel, staff never smiled, pool small, no where nice outside to sit. Room adequate. Area very tacky and touristy, nowhere nice to eat. Bryce Canyon itself is beautiful which made the contrast even striking.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to comment on your recent stay. We will be using your review in our staff and management meetings in an effort to train and improve those things you have addressed here. I apologize for not make your stay mor memorable.

"Nice hotel"

John S, Chorley, United Kingdom 11/08/2018

The hotel is good but maybe a little too busy. The rooms and hotels are clean and tidy, but breakfast (usually breakfast fare) is a little hectic to say the least. Leave it too late and you'll either miss breakfast all-together or end up eating standing up. The dining area is far to small for the size of the hotel (and no afternoon snacks either). The pool again is a little busy and we never managed to get in it. HOWEVER the hotel is ideally located near to the town, restaurants, gift/rock shops and National Park. Ample parking available and polite reception staff.

"possibly the best hotel in the area"

nyc-gul, NYC 30/07/2018

Bryce City does not have very many options in the way of both lodging and decent food. Just to give you an idea -- Subway had a LONG line in the early afternoon which shows how limited food options are in the area! Since Best Western Plus offers a complimentary breakfast buffet, it might be the most practical option in the area. However, during peak season (late July), the breakfast buffet was very crazy – there were a lot of guests and staff who were busy trying to clean and refill the buffet area. One of the staff bumped into me in the franticness and I ended up spilling coffee on the floor. They barely had time to apologize since there were so many people around. Additionally, there were no seats for us in the main dining area or the secondary dining area so we ended up eating in the lobby on the rocking chairs. Overall, the rooms and lobby area were clean overall. The rooms were comfortable and spacious. I would recommend picking up some fresh ingredients / food before coming to Bryce City! I wish I had known this earlier. :)

"Great for family of 5"

User 29/07/2018

We stayed 1 night in the double suite. It was great for a family of 5. The kids loved the pool and the hot tub was great. We also did laundry and the facilities were nice. The breakfast on Saturday morning was a zoo but it was good with lots of variety. Would stay here again. About 1 mile from Bryce Canyon.

"The best address in Bryce"

Stephen C, Melbourne, Australia 28/07/2018

We had a very comfortable room (Room 3203) at this hotel. The air conditioner was a bit noisy, but otherwise everything was great here. Room was a good size, plenty of hanging space, coffee maker, ironing board and iron. Washing facilities were DIY coin operated on the premises. There were gym facilities and a large outdoor pool. Complementary hot beverages in the foyer of this hotel were well patronised. Plenty of parking spots for your car as well. The staff were efficient, friendly and helpful with regard to activities in Bryce Canyon. There is a shuttle stop near the hotel, if you don't want to take your car into the park. The rest of the township was within walking distance of the hotel. Breakfast at 6:30am was delicious and varied.

"Best option in Bryce City"

shelbyisloyal, Moab, Utah 24/07/2018

Great hotel, clean & comfortable, and a hotel....not a motel. Location amazing to Bryce Canyon park and bus stop out front for the park bus or the free Rainbow Tour bus. Breakfast is hearty and plenty of options for everyone, staff always refilling it and interacting with guests.

"The most inviting lobby welcomes you to a pleasant but far from "grand" hotel"

JerseyJean, New Jersey 24/07/2018

This property is fine, but a little lackluster. Rooms are large and well-appointed, with double sinks. Cleanliness was ok...-ish...the room had obviously been cleaned up to basic specs but... some hair was on the floor of the bathtub and (ick) a used bandaid had been left on the floor, half-hidden by the bed. Those signs tell me that people are doing their job, but without a passion for cleanliness. Breakfast was fine but nothing outstanding. The most special thing was the lobby, with incredibly inviting chairs around the fireplace. Once you sat in them, you didn't want to leave! Location is very convenient to Bryce Canyon National Park, which is the real star of the show. There are also some funky old wagons and a car and truck outside, left to rust purposely in a picturesque sort of way. Across the street is a "gift shop village," including a pretty seriously stocked general store, with regional books and supplies, not just souvenirs.

"A one night stay"

travelinman2008, Maryland 24/07/2018

This was one of our stops on a two week tour. This hotel is almost new, very clean and modern. They offer a hot breakfast or a buffet. Plenty to see and do within walking distance. We would definitely stay here again. Everyone is so friendly and helpful .Plenty of western hospitality

"Great hotel offering the best breakfast"

User 23/07/2018

While we are on a round tour in the US, this hotel offered the best breakfast so far! Spacious, modern and clean rooms with all facilities you need: spa, swimming pool, laundry room. We definitely would recommend this hotel to everyone visiting Bryce National Parc which is one of our favorite parcs!

"Bryce Canyon Visit"

Carolyn G, Greensboro, North Carolina 23/07/2018

This is the nicest Best Western I have seen. Staff are all very friendly and helpful in planning activities. Breakfast is fresh and plentiful. Also, served in reusable plates, cups, and flatware! The toiletries in room are very nice and high quality! Lobby is clean, neat, and inviting. Some of the rooms have a wonderful view of parts of the canyon.

"Not charming at all"

Thomas M, Epalinges, Switzerland 19/07/2018

This hotel is a mass tourist place. We were looking for a charming place and were extremely disappointed. The room was dark, smelling strange, there was no water in the shower upon arrival, the ice machine did not work and we really had the feeling this was a big ripp off. The restaurant in the hotel does not belong to the hotel. Wen we could finally eat after a long wait (food was ok) we could not book the guest check on the room, had to go back to the room to get cash to pay... no good service . Never again.

"And grand it is?"

DeanMurphy2020, Orlando, Florida 17/07/2018

Bryce, Utah is a hotel-village near the entrance to Bryce Canyon. Best Western Grand/Plus is TripAdvisor reviewer rated #1 of 6 hotels. And one of the lesser rated hotels is another Best Western across the street—not so grand. The V-shape layout of this hotel is a bit confusing. Room numbers alternate between wings of the V. Walking to the elevators in the wrong section can delay your arrival by several minutes, and the elevators are exceptionally slow. The (3rd floor?) room I occupied was clean, comfortable, and well appointed. There is a pool, Jacuzzi, fitness center—all of which seem to cater to families. Although there's a tram shuttling visitors across the street to a popular restaurant, I chose to walk. The temperature was only 95ºF, about the same as Central Florida, but it's a dry heat? When visiting Bryce Canyon, plan a “grand” stay at Bryce's top-rated hotel. Highly recommended!

"Great hotel wirh free hot breakfast directly located at the entrance of Bryce Canion"

Sandrahello, St. Moritz, Switzerland 17/07/2018

... well ... if you are looking for THE perfect location before starting your trip to the Bryce Canion you need to book this hotel. They have an outdoor pool, a (very busy and very crowded) breakfast room with buffet, big rooms and lots of parking spaces. If you want to walk a little bit before and after dinner, you can leave your car at the hotel and walk over to the ruby's inn ... they don't take any reservation, and offer great steaks at a reasonable price, as well as a big western buffer (all-you-can-eat). On certain days you canbook an outdoor rodeo show, or do a horseback trip whenever you want. Not too cheap as hotel, but we really liked it a lot! Enjoy your stay with the beautiful Red Canyon and Bryce Canyon!

"Very nice"

User 16/07/2018

Excellent breakfast with numerous options. Very comfortable, spacious and clean rooms. Good for kids and family. Convenient location from Bryce Canyon. Good restaurants nearby. I would go back here again.

"A great hotel"

rachelsnackmaster, Minneapolis, Minnesota 15/07/2018

About the only negative thing I can say is that I really don't like Best Western's new logo and branding -- I don't think it matches how great their hotels are! We went on a weeklong trip through Utah's national parks and this was the nicest hotel we stayed at. Parking was great, breakfast was great, the rooms were super comfortable and spacious. I was sorry we had to leave so early to continue our roadtrip!

"Very nice hotel"

mkc01, washington 10/07/2018

This hotel was perfectly located to everything at Bryce Canyon. It was very comfortable, well appointed and the breakfast had great options. If you are visiting Bryce Canyon this is an awesome choice for lodging!

"Surprisingly nice hotel"

User 06/07/2018

Very nice hotel right outside Bryce Canyon, very convenient! Hotel very spacious, clean, friendly staff and nice breakfast. Actually, hotel looked pretty new. Pool and outside hot tub looked really nice but it was a bit cool and honestly, we had no time. Located right across the street from Ruby's; glad we chose this place.

"Very good hotel in Bryce"

bullman99, Sunny California 05/07/2018

We used this hotel as our launch pad for our Bryce Canyon trip. It's conveniently located a few miles from the park entrance. During summer months, Bryce Canyon park gets super busy, so there is a free shuttle that picks up visitors and takes them to the park. This shuttle stops right in front of the hotel! While we didn't use it (we left super early to get to the parks), we could see how useful it would have been. Check-in was fast and friendly. The rooms were decent sized and comfortable. However, the hotel is a bit pricey for what you get. But that price is reflective of the choices available in Bryce - this is one of the better hotels in town. The complimentary breakfast buffet was very generous! I applaud the hotel for using actual cutlery and plates. That's very environmentally conscious. It bothers me that most places use plastic forks, spoons and knives and foam plates - all of which end up in the landfill. Moreover, eating on real plates and using real silverware felt like we were having a real breakfast :)

"Best Accommodations Around Bryce"

User 04/07/2018

Wow! This was a really nice hotel..We were on a Trafalgar Tour and I didn't expect such a nice facility. The rooms were very nice, quiet, comfortable and clean! They also served a very nice hearty breakfast. I believe some reviews have mistakenly confused this with another Best Western (Ruby's?) This is really a great hotel

"Comfortable in high altitude. "

Vetskidog, Murfreesboro, Tennessee 30/06/2018

Be mindful that this hotel is in a location in a higher altitude. So if you have trouble sleeping it may not be the beds but the altitude. This hotel is neat and clean. Has a great hot breakfast. The pool is outdoors. The fitness room is limited with two treadmills, an elliptical, free weights and a couple of machines. It is within walking distance of several small shops and a general store. Of course it is very close to the National Park. I would stay here again if ever in the area.

"Huge rooms, hard beds"

Kim T, Charlestown, Rhode Island 30/06/2018

Hotel was clean and well-managed with very generous sized rooms for families. Nice double sinks outside of bathroom to allow families to get ready faster. Nice pool and breakfast. I would have given it 5 stars but the beds were so hard and uncomfortable.

"Convenient location - reasonable alternative."

Champ5321, New York City, New York 28/06/2018

We stayed there two nights with two other couples. It is close to the park, which is very good. Nice breakfast and basically clean, but looks a bit worn down and really in the middle of no where. Staff were polite and helpful. I understand it is the best hotel in the area, so there aren't many other options. Ate at Ruby's Inn across the way and it was just okay, but splurged by eating in the Bryce lodge in the park and had excellent meals - a lunch and dinner.

"Great location "

marieanddon, Washington, United Kingdom 22/06/2018

Stayed 1 night. Good location for Bryce canyon. Good  facilities, pool, 24hr reception large, food shop on premises, coffee available, Staff helpful. Good free WIFI. Room is spacious clean and modern. The  bedroom  TV, safe, fridge, microwave and seating. 2  comfortable double beds. Bathroom clean. Breakfast has good selection hot and cold foods. Well stocked. Would stay again as price low. Great location.

"One of the Best Hotels we have Stayed At"

sljvlj5, Sun City Center, FL 21/06/2018

We wanted to bring our granddaughter to see one of the country's great national parks, Bryce Canyon National Park. We spent a summer years ago working in the area. This is a relatively new hotel so we thought we would try it for our five day visit. We found this a beautiful hotel. the room we had was large, clean with two queen size beds that were very comfortable, with all the amenities one comes to expect. The bathroom was also large with a great shower in a bath tub, and plenty of towels. The hotel provided the largest and best breakfast buffets I have ever seen which was included in the price of the room. The price was higher than we normally pay, but everything in the area is more expensive. It was worth every penny.

"One-night stay"

Joanna T, Jamaica 20/06/2018

This was a good hotel to stay for the night. My intention was to see Bryce Canyon, so after checking in, I dropped my things off and headed out the door. The hotel room was clean and well-sized. The breakfast buffet was better than many other buffets I have been to. The hotel is situated in a great location. The shuttle to Bryce Canyon stops a few feet from the entrance. Make sure to buy your Bryce Canyon entrance fee ticket at Rubys INN (across the street from Best Western). You must show proof of purchase in order to take the shuttle if you are outside Bryce Canyon.

"Short but wonderful stay"

twosoups, new hampshire 20/06/2018

Stayed for one night while touring all 5 National Parks. Check in was a breeze. Helpful and friendly staff. Beautiful hotel. Large comfortable rooms and bathroom. Quiet! Pool looked inviting. Great breakfast the next day with petty of options. Would absolutely stay again.

"Pricey but worth it"

User 20/06/2018

I had originally booked the red ledges in, but new reviews showed that it had no hot water and pour window coverings so I canceled and changed to this hotel. This place looks wonderful! Very beautiful with nice comfortable surroundings. Comfortable quiet bed and it worked out well. The nearby rodeo we walked across the street to and was fun and enjoyed the western show at Ebenezers barn and grill. Small hassles such as running out of Coffee in the lobby and poor Internet and inability to print a receipt due to computer problems lowered my rating. Great convenience was the shuttle bus to Bryce Canyon that picked up right outside the parking lot. Extremely convenient location and if you only have a few days, why not be convenient. Expensive, but I recommend this place.

"Just perfect - has it all - location, decor, service..."

nadia_pleasanton, Pleasanton, California 14/06/2018

Very nice contemporary decorated in Western style hotel. Beautiful lobby, friendly and helpful staff. Our room was spacious, clean and well decorated. They had nice breakfast w/ scrambled eggs, fried potatoes, bacon, waffles, yogurt and more. We will definitely stay there again!

"Moon over Bryce Canyon"

ernie p, Port Arthur, Texas 14/06/2018

Planned vacation around full moon while staying at Best Hotel in Bryce area.Great full breakfast every morning,very clean and comfortable just outside park boundry.Hotel staff helped me change reservation dates to move to Best Western in Springdale,very caring and helpful to make sure things were right for me.

"Overpriced and Lacklustre Customer Service"

Timothy R, Stratford 12/06/2018

Generally, I don't mind if a Hotel is a bit Pricey if the hotel staff provide really good service. Although the Hotel and amenities are very nice, I found most of the staff I dealt with during my 2 days at the Hotel were disinterested and “in a hurry”. They did not seem to want to answer basic questions about the hotel and surrounding area. Instead they were rather dismissive. Since the service at this hotel was not very good and the cost of accommodations rival Manhattan prices, I will not stay here again.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to share your experience during your recent stay, especially detailing your interaction with the staff. I apologize for not meeting your expectations and assure you we will be using your comments in each of our staff meetings to increase the interations with future guests.

"Luxury on the cheep"

TRivers142, Boston, Massachusetts 11/06/2018

Didn't plan ahead and reserve the lodge in Bryce Canyon, then stay here. This hotel is well designed and appointed and offers easy access to Bryce Canyon NP - park here and take the shuttle. The only down fall is there are no great restaurants in the area. (20 minute drive away.)

"Nice hotel, great location, excellent breakfast!"

RS0531, Columbus, Indiana 10/06/2018

This Best Western Plus hotel was fairly new, with large rooms and the biggest breakfast buffet I've ever seen. It is very close to the entrance to the National Park, and not as crazy busy as the Ruby's Best Western hotel.

"Large Rooms and Great Breakfasts. Super Close to Entrance"

khwight, Austin, Texas 07/06/2018

We stayed 2 nights here and the room was quite large, impeccably clean and only a few minutes drive to the entrance to Bryce Canyon. The breakfast buffet consisted of scrambled eggs (fresh and hot), bacon, sausage, bagels and bread, doughnuts, fresh cut fruit, cereals, yogurts, etc. For those wanting only a small bite, they had fresh fruit (apples, bananas and oranges to grab and go. This is a new hotel, probably only a few years old. The pool area is large and they even have a fire pit.

"Good location and only a short drive from the stunning Bryce Canyon"

HotelinspectorSussex, Sussex 07/06/2018

We had a one night stay here during our recent East to West Coast trip of America from the UK. Plenty of parking at the hotel, although you have to be your own bell boy, but that was no problem as there was plenty of trollies just inside the main entrance. You can also park by the entrance to unload and load luggage on check in/out. A very welcoming large and bright reception area and very welcoming reception staff, who on check in/out were friendly and efficient and they explained the layout of the hotel and the facilities. The hotel has dining facilities only, no bar and dining is for buffet breakfast only, which I cannot comment on as we did not partake. For other meals and drinks you can use Ruby's Inn across the road and charge to your room, all of which was explained to us on check in. We did arrive at the hotel well before check in time, however the receptionist checked us in to give us our room number so we could charge a very much needed lunch in Ruby's to our room. Our room was a good size, clean, bright and airy, the air conditioning was a little too noisy but did not spoil our sleep. There is a reasonably sized swimming pool, which seemed very popular at the time and was the outlook from our room window. All in all a good one night stop over so give it a try and it is very convenient for Bryce Canyon.

"Nice hotel, great location!"

User 05/06/2018

There are spacious rooms, clean and comfortable. The hotel has a good buffet breakfast with many tables to sit at. The location is very convenient to the Bryce Canyon Park. The Park shuttle picks up right on the property and starts running at 8 A.M. so it's possible to avoid the peak crowd times in the park. The staff is friendly. We didn't encounter any problems while staying there.

"Good breakfast, comfortable room, some initial problems that were quickly resolved"

theclmoore, Springfield, Virginia 04/06/2018

We had a suite with large living area and kitchenette area. Our room was accessible which gave it more room than typical. Upon arrival we found a prior guest's leftovers in the refrigerator which was not a pleasant surprise, but a good training opportunity for housekeeping. One of the TV's did not work, but was swapped out by maintenance without much delay. Once those were resolved, the room was quite comfortable, quiet and had nice views of the landscape. It was very early in the season, so the rodeo next door was not yet open which may have contributed to the quiet. Breakfast had a good variety, but didn't vary day to day. So if you are there for several days, you might want to try other places for breakfast if variety is what you want. Location is literally right at the entrance to Bryce Canyon National Park. In fact, Bryce Canyon city is what I'd call a 'crafted' city, built entirely to accommodate visitors to the park.

"It's better than camping -just."

Andrew W, Melbourne, Australia 03/06/2018

You get a room with reasonable air conditioning and a choice of restaurants you have to drive to. The less said about them the better. This a place that picks the bones of travellers. Breakfast which seems to be included is a dog fight over scraps. Sadly it's probably the best you'll do in this part of the world. Bryce Canyon is worth a look but you'll have to travel a long way for a couple of views. Not America's finest hour.

"Not so great"

User 01/06/2018

This hotel looks nothing like the photos online- it's complete void of landscaping makes the facility look more like a factory than an inviting place to sleep. At over $200/ night, it's not a good deal, unfortunately it simply doesn't have any competitions in the way of other hotel options

"Average place "

User 31/05/2018

We stayed here for 2 nights during a trip to Bryce Canyon. Check in smooth . Average room . No safe . Noisy air-conditioner. Breakfast was below average and there was no place to sit to eat it - so they opened a conference room with tables and chairs. Room spacious and clean though

"Great room close to park"

User 30/05/2018

We had a quick stay here for one night, coming from Zion and en route to Torrey. We checked in to a clean room and it was not very busy. The only issue at check in was that our friends booked a room that online showed a suite, where in fact the room was only slightly larger and had a couch. However, this was quickly rectified by the front desk. We hiked the Navaho Loop & Queens Garden trail, it was a very short drive from the hotel. It rained that night so we could not take advantage of the pool but it looked very nice. The buffet breakfast was excellent - alot of variety and everyone filled up! All around a nice stay!

"Very Comfortable Hotel with Coin-Operated Laundry Facilities & Fitness Room"

John K, Moline, Illinois 29/05/2018

Excellent location for spending time at Bryce Canyon National Park. The room was quiet, comfortable and clean. Nice amenities included the Fitness room for exercising and the coin-operated laundry facilities, which were open to 10 p.m. for guests to use. Nearby restaurants for dining, and only a 10-minute walk to the dinner and music show at Ebenezer's.

"Great mattress"

Melanie P, Boynton Beach, Florida 29/05/2018

This was a very nice hotel. Great mattress. In fact, it was the best sleep I've had in a while. Very close to park entrance. We got up to watch the sunrise in Bryce, then drove back to the hotel for a quick breakfast, and back to the park for our 7:15 AM horseback ride tour.

"Nice hotel, met our expectations. "

User 23/05/2018

Front desk staff was great during check-in. There was a little issue with our reservation (due to how it was booked, not BW's issue), but the staff was very patient while we worked it out and made the correct phone calls to confirm we did indeed have a reservation. Breakfast was buffet style, nothing fancy. Given how crowded breakfast was due to the 3 tour buses we saw in the parking lot, the staff did an amazing job getting everyone in and keeping things clean. Room was average. Ours had double sinks which was a plus since there were three of us.

"Very Nice Hotel"

LSUgirl68, Baton Rouge, Louisiana 23/05/2018

This was a very nice, clean and convenient hotel. I liked the breakfast each day and the location to other restaurants and shops which were just a short walk away. It was great to have the shuttle for the Bryce Canyon Park stop in front of the hotel every 15 minutes.

"Nice place"

Dale Z, Augusta, Wisconsin 23/05/2018

Not a lot of places to stay in the area so was a bit concerned what we find. Very pleased with our stop. Super spacious room with a couch and side chairs. Double sink. Price includes a good hot breakfast. Nice lobby area. Could not use pool because of a late rain shower. Would stay here again.

"Ruby monopoly with some issues "

trailing, FL 20/05/2018

Two elevators for 164 units just don't hack it for all the folks coming in to see Bryce Canyon, and they come all at once —by the busload here. That means they lock that elevator to get luggage and service items in and people who need to get up to their rooms can get stuck for a long time. Once inside your room, the rooms are nice—clean, spacious, good beds. Two luggage racks. Fluffy towels. Rubys is a like a one owner camp—doodads, gifts, horseback rides, food, lodging all under several roofs with the Ruby name. All crowded, and busy. If you stay at the Grand, there is a decent breakfast buffet, but no other prepared food unless you hike across to Ruby's fast food version, or Ruby's buffet version. Not a lot of food choices available in the area, but Bryce is great.

"Beautiful Bryce Canyon City Hotel"

kinzbrown, Thousand Oaks, California 19/05/2018

Clean, beautiful hotel with pool located very near to national park entrance. Lovely and spacious rooms with great buffet breakfast and a variety of restaurants and food options nearby. Pleasant and helpful staff.

"Outstanding Stay"

tippett2018, Seattle, Washington 17/05/2018

This Best Western property was outstanding. Close to the park. The best BW that we have ever stayed. Great breakfast. Very helpful staff--particularly in regard to activities. Recommended Ebenezer's Barn & Grill for dinner and music--which was a lot of fun.

"Pleasant Surprise"

Rob S, Boise, Idaho 15/05/2018

When I booked hotels for our trip to the National Parks in Utah, this was the hotel I was worried about. There isn't a big selection outside of Bryce Canyon and trying to judge photos this looked like the iffiest hotel on our trip. It turned out to be the best. The service wasn't the warmest, but the hotel room was great. Cleanest room we had, wifi was good and the breakfast was the best hotel breakfast we had on the trip. The only thing we didn't like outside of the impersonal service was it was a little noisy do to other inconsiderate guests in the hallway. The walls/door aren't insulated against sound very well so it sounded like they were in our room. Was also great being minutes from the park in the morning.

"Fairly new"

MizzouLizard, Carmel, Indiana 15/05/2018

This hotel is very close to the Bryce Canyon National Park entrance, and that is its best feature. We have stayed at some great properties near national parks, and this was the most expensive by far so that shapes my view. If you get a good price, you may add a star. The lobby is nice, and the breakfast area is sizable. A tour bus full of people was staying there, and still we found a table. The food is ok, but the hot items had been cooked well ahead of time, and some were lacking in flavor and not particularly hot. At least there were a lot of choices. The rooms are big with a sleeper sofa, but the bathroom is small and poorly designed. Also, despite paying for a King (and paying almost $300 for the night), we got a room with two double beds. Our first room had double beds, and smelled like someone had smoked in it so we asked for another room. They gave us another room, but it also had double beds and no view. It was disappointing. Also, the pool was closed even though they said it would be available. The staff was the least friendly or helpful of any on our trip. One final point, the people above us were very loud stepping around, and it was difficult to know if it was them or the construction of the building. Overall, the park was awesome and completely worth it, and this hotel was very convenient to the park, but the hotel was overpriced for the quality and service.

"nice building with character"

berkeley2, California 14/05/2018

This place had more personality than your average Best Western. Lobby has a grand, lodge-y feeling with very high ceilings & a fireplace. Room was nice & spacious, maybe a little bit dusty. Breakfast also seemed slightly better than average; I appreciate the fresh fruit. Very convenient location. It was still very cold (snowing in fact!) so the pool was not open; it was a bit of an eyesore with dirty looking water & haphazardly covered. I paid w/ credit card points & got a better rate that way; $ rate seems steep to me.

"Good value for the money"

User 12/05/2018

Pleasant staff. Breakfast included with a very large selection (for a motel) of different types of breakfast foods. Rooms are relatively large and clean. Large laundry area. Pick up for Bryce Canyon shuttle right in front of property.

"Great hotel near Bryce Canyon"

jklein50, st louis,mo 09/05/2018

we stayed here two nights and really enjoyed the hotel.Nice staff. great breakfast included in your rate. very convenient location. Shuttle stops at this property. Staff was quite nice. Will be back in the future. Nicest hotel near Bryce.

"Upscale Best Western"

User 09/05/2018

Clean, comfortable beds, pretty much what you expect outside a National Park. Unless you find a lucky deal you sure do pay for it! I would stay again but sure would shop around and compare prices first.

"Nice accommodation "

ricardomnt, South Jersey 06/05/2018

We had reserved the BW Plus Grand a few months earlier. We got a great deal. Our room with 2 queens was well done and very comfortable. Staff were terrific. Though they do not serve dinner they do provide an excellent breakfast buffet which was included with the room. We did not avail of the hot tub nor indoor pool available across the street at another BW.

"Perfect Location Bryce Canyon"

FLVisitors, Winter Haven, Florida 06/05/2018

We loved this hotel. Beautiful Lodge feel to the lobby. We were upgraded for no reason to a suite which was a nice surprise. Room had a nice view and nice amenities. Indoor hallways, new construction, why stay anywhere else in the area? Breakfast was delicious with lots of options including hot eggs and bacon included in the rate.

"Comfortable and Convenient"

Lynda13, Greenville, SC 06/05/2018

This is a very comfortable and conveniently located hotel for exploration of the Bryce Canyon area. Not only convenient to the National Park, but short drives to beautiful Red Rock Canyon, Kodachrome State Park and Grand Staircase Escalante Recreation Area. Our second stay here in a year, my husband and I enjoyed the large rooms with plenty of space to relax and unpack for a longer stay. Nice spacious closet as well as large double sink vanity bathroom. Breakfast is very good with a nice selection of hot foods, including oatmeal, as well as fresh fruit and yogurt. Friendly staff in both breakfast area and on the front desk. Also easy to walk across the street to Ruby's for food, groceries and shopping. Another nice touch is that the management team actively encourages feedback from guests in order to provide the highest level of customer service. We were so busy hiking and exploring that we did not have time to use the pool or exercise areas! We hope to return soon!

"Stay here instaed of Ruby's"

SpartanOtto, Okemos, Michigan 03/05/2018

Though I think "Ruby" owns the entire town outside of Bryce Canyon, stay at this hotel over Ruby's Inn. It's a new hotel with an excellent breakfast included, pool/spa, away from the traffic and just far enough away from the tourist areas. Very nice!

"Great choice!"

danielsA4257AJ, Renton, Washington 02/05/2018

Wonderful facility and amenities, very close to the Bryce National Park entrance. Large, clean & comfy room, great breakfast, and friendly people, prepare you for experiencing the awesome grandeur of Bryce NP.

"Average stay in Bryce"

User 30/04/2018

We stayed one night at this property and felt our stay was about average. There are a lack of options in the immediate area, and this truly seemed to be the best alternative to an in-park stay. The beds were fine, but the pillows needed some quality updating. The rooms were clean, though not immaculate. Our biggest grievance was with how loud the property was. Thin walls combined with a lot of occupancy made each bump and conversation very apparent within our room. The breakfast was a typical buffet style, it was extremely busy and I wasn't impressed with quality. Overall, I'm not sure I would return.


User 29/04/2018

Looked a bit tacky inside advertising best western loyalty program in reception area. Bed was poor, bouncy for partner if you moved which is the sign of a cheap matress for a kingsize. Breakfast had alot on offer but was super busy when we got there, thats just timing but could cater for alot of people. Close to bryce, lack of alternatives, lack of competition. Did the job for ine night but didnt come away very excited about the place. Bryce made up for it, super place

"Wonderful motel"

mindyarp, Eldridge, Iowa 29/04/2018

There limited choices of places to stay at Bryce Canyon. This motel is excellent. Large rooms, great bed and linens, bath with two vanities. Plus it was very quiet. The breakfast, with real plated and silverware, was outstanding. Never had a motel breakfast with that much variety. Staff was nice and it was a great stay.

"Great, clean hotel with nice large rooms"

Julie A, MA 26/04/2018

We had a double queen with pull out sofa, which was great to accommodate 5 of us. Rooms are clean, check in was fast and easy (express checkout, never had to speak to anyone when leaving). Great location. Pool was still closed for the season, but we didn't really have time to swim anyway (could have used the indoor pool at the Best Western across the street). Breakfast was great, lots of choices and they kept refilling even close to closing time.

"Excellent accomodation"

jackoNEEngland, NE England 26/04/2018

Room was excellent. Large King Bed and easy chairs. Housekeeping spot on. Can be very busy which is what you should expect with its closeness to the NP Only improvement could be the quality of the Buffet Style breakfast

"An excellent choice for visitors to Bryce Canyon National Park - near-luxury"

Projournalist, Delaware 23/04/2018

The operators of this Best Western Plus hotel have pulled out all the stops to make this an excellent choice for visitors to Bryce Canyon National Park. Rooms have 10-foot ceilings, large windows (but no "views"), double sinks and other design elements to make them seem even larger and more comfortable than they are. Beds re very comfortable and showers are generously sized. Our room was spotlessly clean throughout our stay. There's no traffic, to speak of, in this tiny "company town" (where virtually everything, including this hotel, is owned by the same family firm), so sleep is quiet. The hotel includes a large outdoor pool, and a heated outdoor hot tub. A large and well-equipped, but overpriced, guest laundry is a useful facility for visitors who spend their days walking/hiking/exploring adjacent Bryce Canyon National Park. The morning breakfast buffet, included in the price of rooms, is standard-fare for Best Western, and in a hotel with more than 150 rooms, the buffet is a bit of a circus in the morning... but it's well administered by a staff of personnel who keep the food items well stocked and the tables promptly cleared for incoming guests. Front desk staff during our visit was exemplary; not only were they super helpful, but they accomplished that with genuine friendly smiles. There's no hotel restaurant or bar, but the family firm owns several within easy walking distance, and there are a few unaffiliated ones just outside the "city" limits (It's hard to call this a "city" with a single traffic light and a population of fewer than 200 permanent residents). The entry lobby has soaring ceilings and an always-warm fireplace lounge area, a business center and internet-connected computers for browsing. Parking is ample and convenient. And the hotel complex is literally just outside the entrance to the national park. We had an excellent stay, and would certainly visit again.

"overall good hotel"

User 22/04/2018

Clean hotel, comfortable room with nice staff. Breakfast experience was the only place where there was an opportunity for improvement (tables that needed to be cleaned, empty food trays). Would recommend the hotel to a friend and would stay there again.

"Nice and clean family friendly hotel!"

ckham, Salt Lake City, Utah 19/04/2018

Driving up this hotel was already in a sigh of nice. We had a two bedroom queen suite for family of three - 2 adults and one teenager. The room was clean, smoke, and pet free with a microwave, and fridge. I like that it offers free breakfast from 6:30-9:30 a.m. especially traveling with males who eat a lot. The staff are nice, could be more friendlier, but its okay. At least they try to accommodate and help you. I would recommend this hotel to family and friends and would stay here again in the future because its so close to Bryce Canyon entrance and only an hour away from Zion.

"Basic and Faceless"

sydneywanda, sydney 19/04/2018

We reserved a room here for three nights and specified a quiet room away from lifts. What do we get- a room adjacent to the lift. The ceilings are poorly insulated so if you are not in the top floor as we were, you are subjected to feet tromping overhead and during the night. The bed is comfortable except the pillows are the smallest I've seen The included breakfast is adequate though far from gourmet. It's feeding the masses from bulk storage

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Please accept my apologies for not meeting your expectations. Thank you for your detailed comments and will be using them to make changes where possible.

"Great handicap accessible room"

Tom61753, Mokena, Illinois 18/04/2018

We stayed at the best handicap accessible room ever here. Lots of space, roll in shower, and easy access overall. Great breakfast too. Staff were very helpful. Very clean. The design of the hotel is very good for special needs individuals.

"As expected..."

User 18/04/2018

Great location. Rooms fine, large and clean if a little dated in decor. The cooked brwakfast was one of the worst we have ever had, not helped by staff wandering around holding plastic basins to collect used plates. There is no restaurant here (possibly just this time of year?) So we had to walk about 5 minutes or so to their sister place Ruby's across the road. That was busy and we left half our food. The next night we had crisps in our room!! I think everyone just expects it to be like this. Room for improvement

"Almost as beautiful as the bryce canyon"

pierre0911, Liege 18/04/2018

Ok I'm exaggerating, but the hotel is really very nice and the staff very competent. The rooms are good and the breakfast excellent. We just have to deplore the very short period during which we can enjoy it. Indeed, it ends at 9am which does not leave much time. The consequence is the impossibility for everyone to sit, which is not normal for a hotel of this level. Despite all 5 stars because it is one of the best hotels we have visited during our trip.

"Pretty good!"

dkbeland, Brattleboro, Vermont 12/04/2018

Friendly staff and very cozy feel with the fireplace. Good breakfast. I'd imagine it's much busier in season, as the breakfast area was enormous. Our room was right near the ice maker, and on the corner, but we didn't hear much of anything in our room. The bathroom was HUGE, and the room was big and comfortable. Very convenient location for visiting nearby sites as well!

"Adequate room, good breakfast"

dj93496, Cleveland, Ohio 08/04/2018

The hotel is well maintained and staff were friendly and helpful. The rooms are adequate. The reason I would rate them 4 and not 5: the AC / heat is typical under-the-window units which are VERY loud and make good sleep difficult. The breakfast was a very good spread with several hot choices and well kept up even though very busy. Keep in mind the hotel has no dinner restaurant and is only open for breakfast. Dinner options in Bryce are LIMITED! Especially off season. April 1 there was essentially nothing other than Ruby's steakhouse across the street and a Subway. Don't rely on online sites for hours or availability of other restaurants as most are closed off season.

"Awesome place near Bryce"

User 07/04/2018

Our best hotel next to a park. The suite was big. Breakfast was great. Hot tub open. Laundry facility. Even though it was full, it wasn't overwhelming. Definitely would recommend it and a great first experience with a best western plus!

"Great place to stay to be close to Bryce Canyon"

LJB9970, Twinsburg, Ohio, United States 07/04/2018

The hotel and all of the staff we came in contact with were very pleasant. Coffee was always out early in the morning and the breakfast buffet was fresh and plentiful. Great to have prior to going out and hiking all day! Room was very clean and comfortable. No complaints. Definitely would stay again.

"Great Property."

Huuli, Calgary 06/04/2018

Beautiful Building. Everything seemed brand new. Excellent service. Excellent complimentary breakfast. Clean and comfortable. I would definitely stay here again and recommend to friends. The staff was excellent and the booking was very easy.

"Warm and cozy"

User 05/04/2018

Visited Bryce National park and thankfully we decided to stay here since the weather looked to cold and windy to camp, room was clean and service was good did not eat breakfast there it was to crowded for my liking

"Excellent stay"

Julsh18, Arlington Heights, Illinois 04/04/2018

This hotel far exceeded my expectations of a Best Western Plus hotel. Rooms were clean and beds were comfortable. Breakfast was far better than most other hotels in this range. Lots of fresh fruit and variety. Location was perfect--just a few minutes from entrance to Bryce Canyon!

"Perfect for Bryce visit"

bbalmost, San Francisco 02/04/2018

This hotel is clean and well-run, staff are friendly, rooms are comfortable, and breakfast is good. It's not gourmet, but they do an amazing job of keeping everything filled for the large crowds and they have a much more variety than other free breakfasts -- eggs, sausage, bacon, fruit, cereal, yogurt, pancakes, toast, oatmeal, all the standards. It's really close to Bryce Park. Laundry room was good too.

"Great Hotel right outside Bryce Park"

cherbear55, Ottawa, Canada 01/04/2018

Our first choice was to stay at Bryce Lodge, but since it was full, it was suggested we stay at the BW Plus. We weren't disappointed. It is right outside the park gate, and directly across the street from Ruby's Restaurant and grocery store. We loved the rustic decor in the lobby with the welcoming fireplace. The king room was a good size and very clean, and the bed very comfortable. A good stay at a very reasonable price!

"Staying here was a pleasure"

Vanessa B, Amsterdam, The Netherlands 25/03/2018

We really enjoyed stay at this Best Western in Bryce. The Grand hotel is true to its name, since the place is fairly large for a BW and you notice that when walking into the lobby. We were greeted by the friendly ladies at the frontdesk and they checked us in quickly. One lady gave us some info about the area and then we went to our nice looking and properly cleaned room. The only thing that disappointed was the water pressure, it was a bit of a dull shower. But a little later we found an extensive hot breakfast in a large breakfast room. I think everything you could possibly want was available, including fresh fruit. The tables were constantly cleaned by the breakfast staff. So we left very pleased that day. We certainly recommend staying at this hotel!

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you Vanessa for your wonderful review. I am so happy to hear that you enjoyed your stay with us. I apologize for the water pressure during your stay. We will investigate this further to see if the shower heads need to be changed. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel.

"Great Hotel At Bryce Canyon National Park Entrance"

CanFam1234, Canada 22/03/2018

We stayed one night at the Best Western Plus Bryce Canyon Grand Hotel on our week-long vacation to Vegas with visits to four National Parks in California, Utah and Arizona. We were happy with our stay - fast and courteous check-in and express check-out. Clean and spacious guest room (2 queen beds) that had a very comfortable mattress. Hotel is close to the park entrance and we were able to get to Sunset Point for sunset and to Sunrise Point the following morning for a breathtaking sunrise. We then headed back to the hotel for a buffet style breakfast in the big breakfast room. Breakfast was busy but staff kept the area clean and hot food items were added in a timely fashion. Big fireplace with leather chairs and a sofa in the lobby was the perfect spot to relax and warm up with a coffee after spending the day hiking below the rim! Good WiFi in our room and in the lobby and breakfast room. We would not hesitate to stay here again.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear that you enjoyed your stay with us. It is also great to hear you were able to enjoy sunrise and sunset in Bryce Canyon. That is our #1 recommendation for our guests. Our location is the perfect place to stay to catch both of those breath taking sites. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel.

"Nice hotel, not so nice staff"

User 22/03/2018

We've stayed at this hotel before and knew what to expect - it's close to Bryce Canyon and it serves great breakfast! However, hotel staff could be nicer. We stayed with our two teenage daughters and while my husband got the suitcase we were waiting in the lobby. While waiting we overhead one of the ladies at the front desk make a negative comment about my daughter's hair color. Not very professional. The rooms were good - could use some carpet cleaning though as it had nasty looking stains. Other than that we had a good stay.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I apologize for our front desk staff and the rude comments that were made. We will address this as soon as possible. This behavior does not truly exhibit our customer service training, and we will take care of this. I apologize again. Thank you for your recommendations for the carpet. We would like to replace the carpet throughout the hotel in the near future. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel.

"Nice clean hotel"

BCConnie, Vancouver, BC 22/03/2018

We checked in very late (2 am) after a long drive from the Grand Canyon. The clerk wasn't very friendly and it put us off at first. She was quite efficient and gave us lots of info about the area. The lobby is quite impressive with the large open plan and fireplace. It was a long walk to our room as it was in one of the buildings at the farthest end of the hall but there were lots of luggage trolleys to use. The room was standard with 2 queen beds, tv, 2 sinks in the bathroom, fridge and microwave. We stayed three nights and the cost was quite affordable. The breakfast was good with lots of hot and cold entrees and there was a lot of staff around to help if needed. The only downsize was that they didn't restock items once around 15-30 minutes prior to it ending. There was no dinner or lunch options but there was a freezer in the lobby that you could purchase pre-made frozen dinners to heat up in your room. The pool was closed but the hot tub was open. We didn't get a chance to use it as it was closed after we got back from hiking all day and then having dinner. The elevators are slow. I can't imagine how it can cope with all the people during high season. Overall, worth the price.

"Great value and free breakfast"

YoostonTX, Houston 22/03/2018

We stayed here one night while exploring Bryce Canyon. The value cannot be beat, we got a great rate which included their wonderful hot breakfast buffet with lots of options and delicious coffee! Great location near Bryce, smaller park easy to explore from here. We were there in March so half of the other restaurants/hotels were closed. The place was full and our upstairs neighbor woke us up with his/her noisy boots tromping around. Our fridge didn't work and the front desk was not overly accommodating. Otherwise, a great place to stay, for the price we would recommend it.

"Great - Clean - Close to Park"

User 21/03/2018

We stayed one night. Weather was bad but, hotel was great. Clean rooms. Decent breakfast. Very close to Bryce Canyon. Nice lodge feel with a great fireplace and seating area in lobby. Would recommend to anyone visiting Bryce.

"Score with Great Hotel and Value"

User 15/03/2018

We feel we score with this hotel. Rooms were spacious, clean, queen beds comfortable and a very assorted breakfast. Can't beat this for the great price. It has more amenities we just don't have the time to take advantage. In addition, the hotel is just so close to the park entrance. Everything in this hotel was convenient.

"Stands out among other hotels"

User 15/03/2018

I did some research on the hotels in this area and I'm very happy with this pick. There is another Best Western hotel located right nearby (BW Ruby's Inn) and although it seemed packed (I drove by it several times), it seemed very much motel-type quality. Although we were here for only one night, we enjoyed the hotel a lot. There aren't many hotels in this area, and quality ones at that. Although just a bit more than the other hotels, I am glad I went ahead and booked it as Bryce is very remote and the hotels (many that don't seem safe) seem to be located all in one area of town.

"The LOCATION to stay at"


this trip was a vacation to tour the Grand Canyon sites and we selected the Best Western for its close proximately to Bryce Canyon location and it was a good choice , we were happy with the inn and the services, I /we thought it was a it over priced for March as the inn was not full. possibly we are more familiar with eastern prices

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel.

"Great hotel choice"

Judy W, Littleton, Colorado 12/03/2018

We stayed here for 1 night, but wish we had more time. We had a wonderful queen suite, roomy, quiet, and everything you could need for a great stay. The breakfast was fabulous, every breakfast item you could imagine and all done well. The breakfast room was large, but busy. They did have an overflow area so you could get a seat even at peak time.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. The goal during breakfast is to have something for everyone. It's great to know it has been enjoyed. I'll pass your compliments on to the morning chef. Tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel.

"great stay"

User 11/03/2018

We had a great stay at Bryce Canyon Hotel. We visited at the beginning of March, 2018. Two things I value: good night sleep and breakfast. Room was nice and clean and bed was comfortable. Thankfully hotel was not full, so it was quiet. Breakfast was excellent. Nearby has a restaurant for dinner needs.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please tell your friends and family about us. Come see us again soon. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel.

"Paper thin walls; awful sleep for three nights"

clarksdale, england 04/03/2018

The basic function of a hotel is to provide the conditions for a good nights rest. Everything else is secondary. This hotel looks impressive, but fails in this basic regard. On my first night, I had to telephone for them to ask the guests in the next room to turn their TV down. Done with good grace and no fuss. The next evening at 5pm, I returned to my room, and the muppets next door were watching TV. I asked to move rooms, which was accomodated with no bother and done swiftly. However, late that evening, the TV in the new adjoining room was disturbing me, so, again, I phoned to reception, who got them to,turn it off. The people then chatted, not loudly, but audibly for an hour. I then heard snoring, periodically. A similar thing happened on my final night. Evidently, the problem is with the poor construction and lack of efficient sound proofing between rooms. The suite we had was excellent, really good and big. The lobby is vast and impressive; reception was a bit slow on check in. There were people waiting, two people behind the desk and one on the phone. If you are going to be on the phone, be in a back office, then come to reception when free. Otherwise, it looks really bad. The staff, when interacting, were excellent. Breakfast was pretty good, served in a cafeteria type room, off the lobby. Housekeeping failed to make our bed on the second morning. To sum up. The suite we had was excellent. Housekeeping was lax. The reception staff, when interacting, were excellent. The hotel is impressive to look at. Breakfast had both filling and healthy options. A good nights sleep was impossible.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Your concerns have been noted and will be addressed as soon as possible. Thank you for bringing it to our attention. I apologize again. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager


LeyahD, Los Angeles, California 02/03/2018

This Best Western Plus (not Ruby Inn) is the nicest hotel to stay in if you're visiting Bryce Canyon. It's across the street from Ruby's. Not the same hotel! They serve a good hot breakfast and it's only a few miles from the entrance to the park. I highly recommend. Have stayed twice.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"A good hotel to stay in"

Mickigirl1310, Gerrards Cross, United Kingdom 28/02/2018

We stayed here for two nights and really it was a very good place to stay in. The beds were super comfortable and the breakfast was good too. Service was pleasant. The only problem we had was that the heating in the room didn't seem to work and it was -20C outside!! We could have reported it but didn't. We just put an extra fleece on to sleep in! We probably should have reported it, but couldn't be bothered so it was probably our fault!

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your stay at our hotel. I apologize for your heater in your room. We will look into this situation as soon as possible. Don't be afraid to report problems inside the room. We would love to help solve these problems. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Nice looking hotel, but don't let them put you in a room near the vending / ice stations"

User 25/02/2018

My wife and I were pleasantly surprised at the quality of the room. Furnishings were nice and quite new. However our experience was ruined by the staff sticking us in a room beside one one the vending/ ice stations. The noise and vibration from the machines made it impossible for us to sleep so we had to ask for another room. They gave us one at the very far end of the hotel. No vending machine nearby thankfully but we had to get dressed and repack our luggage befor moving. No help offered. The staff must know that rooms adjoining these vending areas are not satisfactory but they made no mention of this wen allocating the room to us. Very disappointing.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to address the issues during your recent stay. We continue to strive to give the best experience to our guests. I apologize for not meet your expectations during this stay and I will be reviewing your comments with our front desk staff to make further improvements.

"Good for a 2.5 star hotel"

MALLINPJ, Perth, Australia 24/02/2018

This is an expensive 2.5 star rated hotel but within this category it's probably average. Pros: close to park entrance, large rooms (ours was a twin room #3418), microwave in room (and many thanks to a TA reviewer who alerted us to this), a laundry that looked clean and modern, plastic bowls and plates but not throw away plastic plates for breakfast, showers are hot and pressure good. Cons: Few smiles from reception (Laura an exception), breakfast is all pretty tasteless (but there's lots of it), rooms are not sound proof (you can hear even mumbles from the next room), room heater extremely loud, spa is too cold, door leading into the wing we were in was always open allowing anyone to enter the hotel at any time.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I apologize for your experience at our hotel. Your concerns have been noted and will be addressed as soon as possible. Thank you for bringing these issues to our attention. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager


User 23/02/2018

We stayed here because it is conveniently close to Bryce Canyon National Park. We were fortunate enough to be upgraded to a suite. So happy to see that a suite here really is a suite (unlike some hotels that use the word suite incorrectly to refer to a large room). For some reason we were put in a mobility-accessible suite, so the bathroom was extra large to provide access to the walk-in shower and other facilities. The bedroom and sitting room both had large TVs. Each room had its own thermostat. There were plenty of drawers, so we could unpack comfortably. There was a desk as well as a dining table. The Wifi signal was strong. Breakfast was included - a typical buffet with good selections. The place was quiet. Note that we were on the top floor, which usually is quieter than lower floors in most hotels. (I did hear someone at breakfast who was staying on a lower floor complain about people upstairs -- not us! -- stomping around late at night.) A shout-out to Aurora at the front desk, who was very helpful.

"5 stars!"

korinne n, American Fork, Utah 19/02/2018

I loved every single thing about this hotel. I can see why they are rated #1. It was so quiet even though I was there on a holiday weekend. I want to copy the décor for my own home (and my own motel). Contact me when you are ready to update and I'll take the old stuff off your hands. The breakfasts were a dream, staff was friendly and both my husband and I thought the beds were super comfy. Thanks!

"Wonderful in all ways!"

Amanda M, Talent, Oregon 17/02/2018

Bryce Canyon was our last stop of many National Parks. We splurged and rented a suite here. It was FANTASTIC! Very spacious, clean and the full kitchen was a great advantage as we were able to make sandwiches and prepare a few snacks for the road. Ruby's is a short walk across the street, but we took the little shuttle/train they offer to guests. The breakfast was great, many offerings and VERY busy! We had a time crunch otherwise we would have liked to enjoy the outdoor pool that was in a nice central location of the hotel I highly recommend this hotel.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay. Our suites are so wonderful and convenient. Come visit us again and enjoy our outdoor pool and spa. Perfect after a long day of hiking. Please let us know how we can become a perfect 5 star hotel. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

" Nice stay"

IndianaSheri_F, Indiana 17/02/2018

Clean comfortable room. Location across from BW Ruby Inn. Great breakfast, above average! Location just outside of Bryce Canyon National Park. I would not hesitate to stay here again. We visited in winter, and not all local shops were open.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review of our hotel. I am happy to hear that you enjoyed your stay with us. Please tell your friends and family about us. Come visit us again soon and enjoy the many different shops and restaurants we have to offer. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Good overall design, average rooms and services"

User 14/02/2018

Breakfast was okay, the fitness center was unworthy of its name, and amenities were mediocre. Rooms were large with a WORKING TV. The air conditioning was loud. The overall design of the hotel was good.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I apologize that our hotel did not exceed your expectations. Your comments have been noted and will be addressed immediately. Please come visit us again. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Nicely designed space, very convenient location"

User 13/02/2018

After having a bit of trouble checking in because of a newbie at that desk, we were situated in a nicely proportioned double queen room. Everything was fine and basically standard except for a very large mini-fridge that was mildly disruptive. The breakfast was terrific—great sausage!—and the breakfast room is quite pretty. Location, of course, is the best part: We woke up early and saw the sunrise at Bryce Point. Completely unforgettable. Very worth it.

rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. I apologize for your disruptive fridge. We will address that issue as soon as possible. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Great accommodations a step from the park"

skm8661, Canal Winchester, Ohio 11/02/2018

This hotel has a beautiful lobby and the prettiest breakfast room of any hotel I have visited. The staff was friendly and accommodating. The rooms were clean and nicely appointed. The breakfast buffet had everything you needed. All this, plus a 1 minute drive to the national park! While we were there off season, a room for under $100 at the entrance of a national park is unusual! Would definitely stay here again.

"good Lodging and Included Breakfast"

17KAG, Edmonton, Canada 05/02/2018

We chose this place for its proximity to Bryce Canyon and because it had an included breakfast. Rooms were clean, comfortable and quiet (that is if you left the furnace shut off). The furnace fan continued to run no matter what we did and was so noisy, we had to shut it off so we could sleep. The included breakfast was first rate with bacon, sausage, fruit cocktail and plenty of bread choices.

"Pretty Average"

Jaybird25, Oxford, United Kingdom 03/02/2018

The hotel was comfortable enough in a large room. However it is easy to hear occupants in rooms above, and I found the room pretty gloomy as there were only lamps, dark furniture and drapes. Coffee machine was in the bathroom (weird) and lobby fire was not real (gas) fire surround not really stone and although breakfast was fine it was all served on plastic plates/glasses! High end this is not.

"Great Place to Stay!"

Pam S, Shelby, United States 01/02/2018

We stayed at Bryce Canyon Grand Hotel. Location was great and the room was very clean and nice. The hotel was close to Bryce Canyon. The Best Western Ruby was close by and we went there for dinner. The food was good. We were arrived just before a bus load of tourist got there. There are not a lot of restaurants close by. I would stay here again!

"sweet suite"

BeautySchoolDropout, Wisconsin 22/01/2018

We must have gotten upgraded to a king suite, room 3404. There was a large living room; kitchen with wet bar, mini fridge, and microwave; and a separate bedroom with TV and heater. The bathroom had 2 sinks, a jetted tub, and a shower. The jetted tub was heavenly following grueling hikes in Bryce Canyon National Park. We loved our stay. In fact, if there wasn't a jaw-dropping national park nearby, we probably never would have left the hotel. The staff was super friendly. There was a free breakfast buffet staffed by attentive employees. Some of the food was a little dry, but the spread was expansive. We took advantage of the outdoor hot tub. We even did a load of laundry to wash off some of the canyon's red clay. The location is ideal. We arrived at the Bryce Canyon National Park entrance gate within minutes. We felt at home as soon as we checked in. I highly recommend this hotel.

rubysinn_management, General Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your wonderful review. I am delighted that you enjoyed your stay with us. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Convenient location, Very nice rooms, Extremely Noisy"

Roy B, Bonduel, United States 22/01/2018

We've stayed at this hotel for the past 4 Christmas holiday seasons but unfortunately this season was our last...not due to the stunning and mesmerizing beauty of Bryce Canyon but the continual increase in noise issues/problems that go unresolved. This past stay there were 3 families of foreign Asian tourists that were yelling, screaming and running up and down the hallway pounding on room doors until well past 2am. Even after repeated calls to the front desk the situation was not resolved. This was our experience EACH night of our stay. Assumably a hotel of this size should have some sort of security in place to handle issues such as these since one person's bad experience can have a profound effect on other individual's future plans on where to stay and the cost of just a single security officer enforcing a 10pm quiet time would be far less the cost of just a single bad review (in our opinion as retail business owners).

rubysinn_management, General Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for review. I apologize for the noise during your stay.Your complaints have been noted and will be addressed with our security staff as soon as possible. Please don't change your mind about us just yet. If you would like further discuss this issue, please give me a call at 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Good hotel, spacious rooms, good breakfast"

Patrick M, Mosman, Australia 22/01/2018

Maybe not the quaintest accommodation around, but it's practical, well appointed and very pleasant. We were there in off season so there weren't many people there but it was very well run with courteous staff. It gives you instant access to the Bryce Canyon National Park. We easily fitted 5 in the room. Great family hotel.

rubysinn_management, General Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please let us know how we can improve. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Great Hotel!"

LAsnowboarder, Redondo Beach, California 15/01/2018

Loved this place! The hotel is well kept-up- lobby and rooms were clean. The workout room was a bit sparse, but the pool/jacuzzi were nice. The breakfast was amazing, considering it's included in the cost of your room. I thought it was better than breakfasts I've had at more-expensive Marriott properties. The staff was friendly too. I would stay here again if I were to return to Bryce Canyon.

rubysinn_management, General Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Please tell your friends and family about us. Thank you for the recommendation. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Never Disappointed with Best Western"

CirrusPortland, Portland, Maine 14/01/2018

We do a lot of traveling. We seem to end up with the best deal at a Best Western. So much that I signed up with their points program. I never do that with a company because we have used so many. Now this is our go to hotel. The rooms, service and food are great. We got to this hotel during the time of the year where the dining room was not open when we arrived. We went to Ruby's Inn which is also a Best Western and had a great meal. The wait staff was incredible. Most times a restaurant has ordinary service. Ruby's inn, we loved our gal. She doted on us just the right amount of times to ensure we had everything we needed. We will be back.

rubysinn_management, General Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear that you enjoyed your stay. I will be sure to pass on your compliments to the appropriate staff members. Please tell your friends and family about us. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, General Manager

"Great place to stay for canyon visit"

caro089, Montreal, Canada 14/01/2018

Very nice place to stay near Bryce Canyon with Canyon entrance just down the road and facilities at Ruby's grocery and stores. Access to inside pool in other building Staff was a bit overwelmed when we arrived and check in took 20 minutes but for the rest it was o.k.

"Exceeded Expectations"

User 14/01/2018

My husband and I stayed here in December. The hotel is very close to Bryce Canyon. We loved being greeted with a warm fireplace after a day of hiking in chilly weather. The room was bigger than expected and very comfortable. It was the perfect place to unwind. The breakfast buffet was great. On our last morning, we had to leave before the breakfast buffet opened, and the staff packed a breakfast for us to go that included apples, bananas, cereal, and water bottles. We are very appreciative!

"Good value"

renee8052017, New York City, New York 13/01/2018

We stayed here during the holidays recently. Our room was big and clean. There was no in-room safe which I thought they were supposed to have but I could be mistaken. The bed was comfy but the pillows were too thick. Wish they had down pillows. The fridge was nice & large (not just a cube). The free breakfast was excellent but crowded a lot of the time. We have to stalk tables just emptying to get one unless you went super early like 6:30-7am. Maybe there should be more tables. Given how cold and remote the area is, we wished there could have been a restaurant on-site open for dinner as the only place in the winter that is open is the Cowboy Buffet at BW Ruby Inn across the street which gets really crowded and does not take reservations. I guess in the Spring through Fall, more local restaurants are open but it is definitely slim pickings during the Winter. Check-in and out were really easy. Our room was also missing the Do Not Disturb sign. But cleaning service was good and everything was cleaned up nicely each day.

"Bryce canyon in January"

trinity4151, san antonio 11/01/2018

We were skeptical about our trip to Bryce this time of the year but were fortunate to get the best weather and the best hotel . It was just about a couple of miles from the park,extremely neat and clean,great ambience,excellent decor and great service . The first impression was WOW.

"Great Stay"

547jake, South Lake Tahoe, California 08/01/2018

Great stay. The staff was super nice and helped any time I needed it. It is super close to my destination and I enjoyed my stay. The breakfast was good and the cleaning staff did a great job. I would stay here again.

"The best hotel in my trip from LA to SLC"

User 07/01/2018

If you come to Bryce Canyon, there are not many choice of hotels. Best Westerns are the best available and indeed an absolute choice you must be choosing. It is at the best quality at moderate price. I went there during the last Christmas period and the place is absolutely fantastic, although most restaurants are closed the BW Ruby Restaurant is still open. The place is also decorated very nicely and the facilities ae very convenience. Everything is good except for the long queueing at check-in. Perhaps, the late check-in availability and huge number of customers caused long queueing. Although, the staff are very nice and helpful. I voted it the best hotel of my stays and that mainly comes from the wonderful international breakfast served at the hotel.

"a pleasant stay"

changhsins, Cerritos, United States 07/01/2018

We are glad to stay at this hotel while we visit Bryce Canyon. The bed is comfortable so that we all have a good sleep. I specially love their beautiful design of high ceiling in their lobby and breakfast area. We are also satisfied with their breakfast items.

"Stay at BW"

depinderp, California, United States 07/01/2018

Overall good stay at BW but lot of noise coming from upper room, I guess kids running around at 11 pm. Other than that, it was OK. Staff was very friendly and helpful. Nice location and lobby area was well designed.

"Winter welcome"

evelyng618, London, United Kingdom 04/01/2018

Great place to stay as it's only a short drive to Bryce Canyon - loved that the outdoor hot tub was open when we arrived about 6pm even though it was December - and we were able to have a quick soak before dinner...

"Great stay"

dichuck, OH 03/01/2018

So all the things you look for in a motel stay is here. Large, clean rooms, better than average breakfast, clean surroundings. So why a four instead of five, not a big deal really, but our check in took a long time. We were tired and hungry and the only restaurant open near the Christmas holiday was closing soon. This area pretty much shuts down during the winter.

"So disappointed"

lisalouisey, Bryce, United States 03/01/2018

The front desk woman was so rude to me as a guest. She refused to help with the situation and even told me to travel to their accounting location to solve the issue rather than her call to see if there offices received the fax cc authorization (which they found 2 1/2 hours later). The room had a horrible odor and we found several hairs in the bathroom. Reported the odor and they gave us a spray and we did not report the hairs as I knew they would just hand me a towel and tell me to clean it up by myself. The breakfast was amazing.

"Very clean and comfortable"

Jackie_in_MO, Kimberling City 02/01/2018

The location of this facility was perfect for us - just a few miles from the entrance to Bryce Canyon! Everything was clean and the room was cozy and comfortable. NOTE: The restaurant directly across the street was wonderful - though we were glad we went early because there was a very long tine waiting to be seated as we left!!

"This hotel is probably the only option to consider."

HipHipHop, Pleasanton, California 01/01/2018

Given that the town of Bryce is quite small, there really aren't that many lodging options. However, this BWP hotel is a pretty decent place to stay. The facility is well-maintained and the free breakfast is probably the highlight of this hotel. They have numerous breakfast items and is well staffed to handle all their guests' breakfast need. They continuous fill the trays so the items and coffee never run out. They bus tables constantly so finding a place to sit was not a problem. Having to hike miles each day in the parks, spending some time in the hot tub at dark is the perfect way to wind down. The tub is available until 11pm and the water is hot and steamy. They also offer a fireplace in the lobby for those who just want to stare at the fire at night. I must say the facility far exceeded my expectations. The room, however, left a lot to be desired. The bed is a spring mattress so the bed bounces every time my wife moves. And the room was pretty hot and dry during the night since I have to keep the heater running. So, getting a good night sleep was not an option for the 2 nights I stayed there. All in all, this hotel is probably the best option in town so I strongly recommend people to book here. And DO NOT eat at the BWP Ruby Inn. The food was disgusting at best. I'll write a review about that later.

"Clean yet noisy due to three HVAC machines outside."

raindoctor, Mountain View, California 28/12/2017

Stayed in 3162 (first floor), outside of which you can find three giant HVAC air duct machines. Couldn't sleep due to the noise of these machines, as the walls are thin. When I complained to the front desk at 10 pm, they came and said it could be the fridge. I disconnected the fridge, the noise is there. Then I was told that these machines would be off in 30 mins. Nope, these machines constantly making noise the whole night. When I complained about it during the check out, I was told that I was the FIRST one to complain about, even though their employee came in and confirmed it. That's how screwed up this place is. T

"Avoid room 3103!"

APinkLady, Leicester, United Kingdom 28/12/2017

The hotel is in a good location but not much around within walking distance. Our room was on the ground floor, near to reception. The room was on a corner, the other side of the wall where the bed was is an ice machine that seemed to make loads of rumbling noises all night long. After a rubbish nights sleep we arrived a breakfast about 9am to find no tables available! After a few minutes a table became available but this area was clearly not big enough for the size of the hotel, people constantly looking of somewhere to sit. The breakfast itself was really good, with a wide selection of food that was constantly replenished.

"Decent Hotel for a Short Stay"

BJChin, Beijing 27/12/2017

Hotel staff was friendly. Breakfast was average. The heater was a bit loud. Overall it was okay for an overnight stay. There was an interruption to the internet service in the area so we didn't have any access at all.

"Great Staff and Location "

lmc2003, houston, texas 26/12/2017

Stayed here in December while visiting Bryce Canyon National Park. The location was great and the staff very helpful. The room was large and layout was great for the two of us. The breakfast buffet was huge and there was plenty of tables to sit at. I used the fitness center and it was adequate as well. It was very close to the park with a 3 minute drive.

"Clean and comfortable"

chumleyetta, St. Petersburg, Florida 25/12/2017

Nice hotel in convenient location. Very clean room with updated furnishings. The front desk staff was very accommodating, helping us with our last-minute changes in our vacation plans. Only negative was that there was no door between the bathroom sink area and the room. However there was a door between the sink area and the toilet/shower,

rubysinn_management, Manager's Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review of our hotel. I am happy to hear that you enjoyed your stay with us. I will be sure to pass on your compliments to our staff. We are striving for perfect customer service for each of our guests. Please come visit us again soon. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Wonderful stay at Bryce Canyon"

Jammy54, Potomac, Maryland 21/12/2017

Great location in Bryce if you want a comfortable hotel with friendly & helpful staff. The location is perfect for excursions around the Park. We were there in early Dec, and the spa was WONDERFUL after a day hiking around the Park. Rooms were exceptionally clean (new hotel), and the breakfast offered a lot of choices.

"Great value"

edgarmP8258FA, Chicago, Illinois 21/12/2017

Great breakfast, beautiful lobby and fantastic value. Perfect location for a trip to Bryce Canyon, just outside the gate - we were able to catch the sunrise and get back in time for a really nice hot breakfast.

"Great hotel. Right outside the park"

BrittanyB64, Colorado Springs, Colorado 20/12/2017

Many of the lodging options around Bryce Canyon are subpar. This hotel is fantastic. It's located right outside of the park, has fantastic amenities and the rooms are spacious and comfortable. The breakfast was wonderful, as well. The front desk staff could use some brushing up in regards to manners, but the rest of the staff was wonderful.

"Bryce Canyon visit"

Cheryl D, Moab 20/12/2017

Great location to visit Bryce Canyon, the lobby area felt like a resort entrance, lots of places to sit and relax beautiful fireplace. In December there's only one place to eat but that is what happens here in off season, so close to entrance of park it was a great place to stay.

"Perfect Place to Stay when visiting Bryce"

Neeta P, Anaheim, California 19/12/2017

The check in was efficient, service was not friendly, but they did their job. Rooms were clean and spacious. The lobby looked fantastic with a fire place and a beautiful Christmas tree. Only food around that was open was at the other Best Western which was ok. Breakfast is complimentary and was FANTASTIC. Lots of options, lots of warm food and a range of choices. Very good way to start the day. We always stay here when visiting Bryce.

rubysinn_management, Manager's Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review of our hotel. I apologize for the staff. We want each of our guests to be greeted and feel welcome. I apologize this was not the case during check-in. We love to hear from repeated guests. Please tell your friends and family about us. Come visit with us again soon. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Nice Clean & New Hotel for a Great Price"

John M, Bessemer, Michigan 12/12/2017

Everything was pleasant with our stay, from checking to checkout. The rooms were immaculate and very clean. The beds were new and very comfortable. The continental breakfast was very good and the fitness center useful.

rubysinn_management, Manager's Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you John for your review. I am happy to hear that you enjoyed your stay with us. I will pass on you compliments to the staff. They will be happy to hear their hard word is paying off. Please tell your friends and family about us. Come visit us again soon! Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely. Manager's Assistant

"Great Choice"

Baycruisers, Richmond, Virginia 11/12/2017

I stayed three nights in December while photographing Bryce NP. First, note that in December your meal and lodging options are very limited. Across the road from this property is Ruby's Inn Best Western. (I'm convinced Ruby owns this hotel as well, not that it matters.) In any case, this is a more modern hotel, as far as I can tell. My king room was spacious. The bed was quite comfortable, wifi speed was very good, and the TV channels, though limited, were adequate. (I don't stay in hotels to watch TV, so it's not a big deal. If it's an issue for you, you may need to reconsider your need to travel.) The free breakfast is very impressive: sausage, eggs, bacon, pastries, fruit, and very good coffee. Altogether, this was a good choice for me. The only suggestion: there are no privacy drapes. I'm an early riser and don't care about sunlight, but at night I'd like to know I have absolute privacy.

rubysinn_management, Manager's Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review of our hotel. I am happy to hear that you enjoyed your stay. Thank you for your recommendation for better drapes inside the room. We will address this issue as soon as possible. Please come visit us again. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Not too many choices near park"

FromBrazil71, Whidbey Island, Washington 06/12/2017

The lobby was very pleasant. Room was fine but dark curtains are needed to keep light out. Breakfast was hardy. The BW name adds to Ruby´s dominance of town outside Bryce Canyon National Park. Location was great.

rubysinn_management, Manager Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review. I am happy to hear that you enjoyed your stay with us. Thank you for the tips on how to improve our guests experience. New curtains are a very good idea. Come visit us again. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Very nice for the location"

User 05/12/2017

This hotel is located right outside Bryce Canyon National Park. The price and service were great. Breakfast was included and very good. There are not many options for eating or lodging, but this was well worth it.

rubysinn_management, Manager's Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your recent review of our hotel. I am happy to hear that you enjoyed your stay with us. Your compliments will be passed on to the staff. During the winter, the amount of tourism slows down which requires nearby businesses to shut down. Come visit us during the spring and summer months and enjoy the many amenities we offer our guests. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Room fine. Location of hotel excellent. Nearby National Park breathtaking"

Jo M, West London 04/12/2017

Parking was plentiful and our room was a decent size for the price. It's proximity to the national park it its major plus point, giving us a quick drive up for sunrise (hence 4 stars, not 3). Bryce was the coldest place we stayed (-8C), so we really needed heating. It was pretty efficient, but also very noisy at night. It woke my partner every time it kicked in. As others have said, this hotel is very much set in 'Ruby's world', and you are a captive audience. The grocery store was handy to have there, but prices were very high. e.g. a bag of salad leaves was $4.99. We shopped on our way and brought breakfast and lunch food with us, which we were glad we did. We had a decent steak in the on-site restaurant for dinner, at about $20 a head, although we had to queue for 20 mins to be seated. There were a decent selection of gifts/local art available, and the prices were good when compared to other places we stayed that sold the same things (e.g. coasters and carvings made from local red rock). Our room was a bit tired, but we only stayed one night and it was perfectly serviceable. The rock shop (fossils etc.) and some of the other parts of the resort were closed for the season in November. We'd stay again for the price and the location. The National Park is what it's all about, and this is just a place to lay your head.

rubysinn_management, Manager's Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your review of our hotel. I wish we would have left a better impression during your stay. I am happy to hear that you enjoyed majority of your stay. Thank you for the many tips you gave us to improve our guests experience. Come visit us again and give us an opportunity to better impress you. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Location, Location, Location"

Carol M, Huntsville 04/12/2017

This hotel has all the high ceilings, wood beams, stone walls, and great photo artwork of a mountain lodge. It's location on the edge of Bryce Canyon National Park makes it wonderfully convenient, especially for those of us who got to see the last light on Bryce Canyon's crispy pink formations and then checked in before dark.

rubysinn_management, Manager's Assitant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your wonderful review of our hotel. I am happy to hear that we could serve your during your recent visit to Bryce Canyon National Park. Sunrise and sunset are a very popular time to visit the park. Please tell your friends and family about us. Come visit us again soon. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Best location in town"

travelgal1994, Franklin, Tennessee 01/12/2017

Great place to catch the shuttle and grab breakfast. There are not a lot of good hotels that we saw in this area, book early. Good place to walk around and lovely pool as well. Good choice for family.

rubysinn_management, Manager's Assistant at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your wonderful review of our hotel. I am happy to hear that you were able to enjoy the Bryce Canyon Shuttle that leaves right from the hotel front door. Unfortunately, the shuttle is only open from April to October. Come visit us again soon! Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Its a wonderful world"

n0rths0utheastwest, Brunswick, Georgia 30/11/2017

so wonderful to have a unique and new experience to share. Bryce area is beautiful, relaxing and charming. This description applies to the BEST WESTERN GRAND HOTEL as well. I can't wait to return with my family or weekend get-a-way with my wife. Thank you for a wonderful time.

"Bryce Grand"

CFM67, Everett, Washington 28/11/2017

This is a definite choice for anyone visiting Bryce National Park. Restaurant and General Store is just across the street...very convenient. The room was clean and parking was close so it was a very easy walk with our luggage.

"very nice hotel"

Tom C, Cedar City 28/11/2017

The hotel was very clean and everything was in good working order. The staff were very friendly and helpful. The breakfast facility was very spacious and the food was warm and fresh. Very close to the entrance of Bryce.

"Best near to Bryce Canon"

User 26/11/2017

very clean and satisfied breakfast. Just not very far from Bryce Canyon sunrise and sun set point. I definitely recommend to book ahead and make your journey wonderful. You have all amenities nearby to hotel

"Great location for Bryce Canyon"

Buckeyeforever, st.augustine,florida 25/11/2017

Right outside the entrance to Bryce Canyon. Decent breakfast options that tasted good. Nice room. We were off season so there were not a lot of dining options, but Bryce wasn't crowded either. We would stay here again.

"Pleasantly surprised by the quality of the hotel. Best Western plus was good, clean with a nice buffet breakfast spread."

Ken c, hong kong 23/11/2017

The best hotel we could find in the Bryce Canyon area. Good choice for families who want convenience. Pack some dinner options because there are a lack of lunch and dinner choices at Bryce canyon. We had to drive 17 miles for average pizza because the kids were hungry and the wait at the two open restaurants in town was over an hour for fair quality food.

"Gateway to Byce"

Sposaka, Diamond Bar, California 22/11/2017

This BW Resort is at the entrance of Bryce National Park. The guest relations are exemplary. You are greeted with a warm fireplace and hot coffee in this vaulted four story resort. The pool is seasonal but the spa is open. Great for those of us who hike a lot! p.s. the tastiest steaks can be found in their sister BW restaurant hotel across the street. Perfect set up!!

"Great place to unwind and recharge after hiking the parks."

User 22/11/2017

Quiet hotel, comfortable beds. Pay laundry, fitness center and swimming pool/spa (which are outside). Lots of parking space. Close to numerous national parks. Great breakfast buffet, nice staff. Depending on time of year, at least one to two restaurants and a small grocery store open across the street. Gas station nearby.

"Good value Bryce Canyon hotel but staff not quite on the ball"

User 19/11/2017

Well placed hotel, with adequate but rather unhealthy free breakfast, comfortable rooms, excellent value for money. The reason for the average rating is that our room was not serviced during our two day stay and the staff seemed unconcerned about why this would be a problem to us.

"Above and beyond staff"

Char L, Monticello, Indiana, United States 18/11/2017

We stayed here of one night and found everything we needed right here. After seeing Bryce Canyon we arrived at the hotel and were greeted by a very helpful front desk staff. Having a cold on vacation is no fun. At 4:30 in the morning, I was in the lobby looking for coffee for my sore throat. The overnight desk clerk offered me mint tea and honey. Did not expect service like this. The breakfast buffet is wonderful and well worth it. Would highly recommend this facility.

"Great spot just outside the Park"

User 15/11/2017

This was perfect for our two days in Bryce National Park. The hotel has a great ambiance. It's big, open, clean and the decor is great. Room was modern and clean. Would have preferred a bit more soundproofing between the rooms. Lots of great options for breakfast. Big plus for us was the hot tub after several hours hiking. Staff were friendly and helpful. I'd definitely use a Best Western Plus again.

"Excellent stay with comforting and cozy feeling"

rajson2016, Wethersfield, Connecticut 15/11/2017

Great hotel in Bryce Canyon. Lobby is grand and cozy. Offers lot of amenities. Room size is big and feels like luxurious. Breakfast is good but typical continental. Staff is good and welcoming. Would definitely stay here again.

"Best Choice for Bryce"

claudiamP5195WD, Bremen, Germany 15/11/2017

Room was spacious and clean. Comfortable bed. Breakfast included and ok.Enough parking spaces. Bryce Village itself felt like Tinsel Town Western Style but this hotel is far enough away from the action if you don't fancy the show but close enough to walk to eateries, shops etc, especially important since you have to use the Ruby's establishments if you want to eat close by. We wanted to be close to the Park entrance and for that it was perfect. Shuttle stops nearby

"Great Place. Nicest In The Area"

aimswanson, Mission Viejo, California 15/11/2017

We enjoyed our stay at the Best Western Plus at Bryce. There are no 5 star hotels in the area. This is the nicest. The breakfast was spectacular and included in the price. We felt rested and were able to enjoy Bryce for 2 days. Bryce Canyon is the most spectacular National Park. Don't miss it.

"Good Hotel near Bryce Canyon"

WorldwiseHouston_Tx, Houston, Tx 14/11/2017

Hotel located close to Bryce Canyon National Park. Restaurants were a short drive. Room was good sized and comfortable. The bathroom had double sinks which was appreciated. Breakfast included both hot and cold selections.

"Hidden Gem"

930walterr, Ormond Beach, FL, United States 09/11/2017

First time at Bryce though I travel the West. Picked the Best Western out of hat on the internet. What a great choice. Friendly staff, clean and great room. Great breakfast, and the coffee in the lobby is the best if you travel the West in the cold months as I do. Right down the road from the National Park. Great experience. Lord willing, I'm coming back.

"Many Good Qualities"

LTlorie, San Marcos, California 08/11/2017

The hotel rooms were spacious and the housekeeping staff has done a great job, our room was very clean. Nice to have a refrigerator & microwave. A/C and heating unit is below the window & is loud. Buffet breakfast is basic hot & cold items. One of the good things about this Best Western Plus is it's close proximity to Bryce Canyon. At check-in the front desk staff did not seem very friendly, no smiles, no “Hello”. Definately not an expected professional attitude from the three women who work in the hospitality industry. It was also annoying that the ATM machine in the lobby was without money for the entire three days that we stayed there.

"The best Best Western"

OtPot, Anderson, South Carolina 08/11/2017

This is by far the best Best Western hotel we have ever stayed in. The room is most spacious and clean. The sinks (yes, 2 of them) are separate from the shower and toilet. Our room also has a double closet. The breakfast is cafeteria style and above average for hotel fare. The staff is friendly and eager to help. I'm glad we have 2 more nights here. Also, the hotel is located only 1 mile from Bryce Canyon National Park. If only there were more dining choices close by.

"Recommended for a Trip to Bryce Canyon"

btcpdx, Portland, Oregon 07/11/2017

This place is the best place to stay when visiting Bryce. The price is reasonable, the rooms are comfy and it is minutes to the Park gate. Cable TV, decent beds, clean room. This is not Manhattan, so don't expect the Ritz, but for the middle of the desert this does the job quite well.

"Best hotel near Bryce Canyon"

User 05/11/2017

Although our trip to Bryce Canyon seemed to be off season (few restaurant choices, no park shuttles running) we totally enjoyed our stay at this hotel. The front desk staff was friendly & helpful the minute we walked in. The free breakfast buffet was amazing, with many hot & cold choices; this quality would easily cost $15 at a restaurant. The room was clean, quiet, comfortable, and well appointed. Our only disappointment was in the lack of open restaurants in the town. Everything seems to be owned by one company, and our one experience at their buffet was awful.; it literally was the only open restaurant in the town. On our second night, we found sandwiches in a store in the park, which we brought back to the home for dinner. But the BW Grand was great!

"Bryce Experience"

robynmettak, Sydney, Australia 02/11/2017

Thoroughly enjoyed our Bryce Canyon Grand Hotel stay. Room was great, facilities excellent and service similar. Only disappointment was the lack of an in-house evening restaurant. Having to go across to the complex over the road to dine in a chaotic buffet style restaurant was a let down. As the entry to our Bryce Canyon experience, this was, however, a minor issue. Bryce was awesome.

"Bryce Canyon adventure"

colindP1449JR, Melbourne, Australia 02/11/2017

Great Hotel! Perfect location to explore Bryce Canyon and the route to Grand Staircase up to Boulder for a day trip. Being off season, the pool and many stores around were closed but I aim to return in Summer for more activity and time to explore. Pool was closed but had the potential for a great time in the sun. Choice of an outdoor pool at the BW or the indoor pool at Ruby's was great. Internet was super fast! Will stay again when I am next back.

"Great Place!"

Leolady54, Kent, Washington 01/11/2017

Everything about this hotel is Top Notch, great location, clean, friendly & helpful staff, generous breakfast, very nice spacious rooms. We had a wonderful stay here. Pretty pricey during peak season, but off season it's a great value.

"bryce canyon getaway"

progo2014, Williamsburg, Virginia 31/10/2017

this hotel is really great. i would recommend it without reservations if only the beds were comfortable. the hotel itself is nice looking, clean and close to bryce. the breakfast buffet is great with lots of selection and good service. it's just the beds....

"The best location to stay and visit Zion!"

th85hl87, San Jose, CA 31/10/2017

We booked a suite for our visit at Zion in early October for 3 nights. We chose this hotel after reading all the reviews of hotels around the park - despite the high cost. The suite was spacious. There was a double sink in the bathroom and the bathtub was separated by a door. The location was excellent, a short 5- 10 minutes drive to the park entrance. Everyday, we were able to come back to the hotel for an afternoon rest before heading out again. The hotel was new compared to the BW Ruby's Inn across the street. We came there for dinner since it was the closest eating place. Overall, we were happy with our stay. The beautifully decorated lobby, cleanliness, professional attitude of the staffs... Breakfast was the weakest point. We looked at the same items every morning. No hot waffles, yogurt, or boiled eggs if you like them.

"Great place to stay"

gin1948, Bangor, Maine 26/10/2017

When in the Bryce area this is a great place to stay. Super breakfast lots of items to choose from and also quite good,internet was adequate and a very nice clean room that was well organized Staff was also very welcoming and friendly.

"Would Stay Here Again"

Christine F, Valhalla, New York 26/10/2017

We spent two nights here and were very pleased. We had the option to check in early online. However, our room was not ready upon arrival, hence our key could not be given to us (why the option then to check in early?), but we headed into the park, had lunch at the lodge, and walked around the rim. When we returned, the young woman at the front desk was a little confused that I had already checked in and was needing my key, but she figured it out. We had a large king room with a very spacious sink area. The room was quiet and comfortable. The complimentary breakfast was very good. It is set up buffet style with plenty to choose from. The dining area is very large with most finding an available table with no problem. The hotel is just down the road from the park entrance and very convenient to area restaurants (though not too many to choose from). I would stay here again if ever visiting Bryce.

"Favorite of our Utah trip"

GetALife56, Lincoln, Delaware 26/10/2017

We booked 8 different hotels for our Utah national parks/Monument Valley trip. This was our favorite. We had a very spacious suite and large bathroom. The front desk was very knowledgeable, and the lobby had a cozy fireplace going. They hand out Cliff bars for snacks, and we had a full breakfast that hit the spot before we hit the trails. Close to Bryce NP entrance. The restaurant was not open for lunch or dinner. There weren't many choices in Bryce Canyon City this time of year. We ate in the room.


and13Tenby, Pembrokeshire, United Kingdom 25/10/2017

We had a warm welcome from reception. The lady at check in told us about the hotel and its amenities. This is a large hotel. Our room was large and very comfortable, the king size bed super comfortable. The room had a desk, office chair and a dining type chair. There was a fridge, microwave and TV. The bathroom was spacious with his and hers handbasins. The were the usual toiletries, hairdryer and good towels. Breakfast was very good with everything you could wish for. Breakfast was the only meal served during our stay. There was complimentary coffee, water and Cliff bars available all day. The shuttle and tour buses into Bryce Canyon NP stop just outside the hotel. We enjoyed our stay very much and would definitely stay here again.

"Great Location Close to Bryce National Park"

pcbc17, Mundelein, Illinois 25/10/2017

My husband and I stayed here for one night after visiting Bryce National Park. We were very pleased. Nice hotel! Room was clean and comfortable. Staff was friendly and helpful. Breakfast buffet was very good. We recommend this hotel. It is not cheap but not much is out there. We would stay again. Dinner across the street at Ruby's was convenient and good as well.

"The hotel to choose in Bryce"

subica, San Jose, California 19/10/2017

Good location just outside of Bryce National park. It appears to be the newest of the hotels in the area. Beautiful lobby with 40ft tall ceilings and a central fire place. The Lobby is where the free breakfast is served. They have a lot of seating but it does get busy in the morning. Tery to get a room in the main buildings. Lots of parking just outside your room. They have a shuttle that will take you to the restaurants across the street. There are some propane firepits near the pool.

"Wonderful four night stay"

Gilbert W, Prescott, United States 18/10/2017

Second time I have stayed at this Best Western and found it to be the best of this hotels chain. Plenty of light in the room, nice higher toilets, comfortable beds and very clean. Employees were very helpful. Will return next time I visit the Bryce N.P. area.

"Visit to Bryce National Park"

rdp6804, Walkersville, Maryland 18/10/2017

Given other choices in the Bryce Park area this hotel offered the best accommodations we were looking for. Highly recommend this hotel. Great location to many local amenities. Hotel was well kept and clearly the best hotel in the area. Enjoyed our stay.

"Upscale Best Western"

Coop228, West Buxton, Maine 16/10/2017

Nice first impression. Great lobby with fireplace accessible from both sides. Rooms are nice. Large. Bathroom has double sink area outside of toilet and shower area. Beds very comfortable. Everything is super clean. Great choice at a reasonable price. Would definitely stay again if in the area. Location is one mile out of the park.

"Great location but aged a bit."

4BandE, Pleasanton, California 15/10/2017

First off, the location couldn't be better. Very close to Bryce Canyon entrance and other stores. Ample parking and the breakfast selection was awesome - many items to choose from. The room itself is outdated. When you enter and turn on the lights, you immediately get an old time feel with dim lighting due to the compact florescent bulbs still being used. It will take a few minutes to get the lights up to full brightness. The wall air conditioner is loud. We could easily hear the other people in the room next door through the lockout door (perhaps better insulation is needed). As with many hotels, expect a full size/double bed as opposed to a queen, but the beds were comfortable. There is also a decent size refrigerator in the room.

"Bryce Canyon"

Nan Y, Red Lodge, Montana 11/10/2017

We arrived without a reservation and this was the last room in town. The hotel is very nice and the room we had was huge. You could probably fit two normal size rooms into it. It had all the amenities we needed and a superb breakfast. The staff was very friendly and helpful. Except for the price we would stay there again.


User 11/10/2017

Just checked out of Bryce Canyon. Room was clean, front desk very helpful, Dustin especially, who followed up quickly to see if the 2 requests I had made were taken care of. Can't say that about the manager, who never called me to address a complaint I had. When a sign at check in says it's Best Western policy to address any problem right away, he did not. I booked a two room Queen suite. The bed was very small, not a traditional Queen size as I sleep in one at home. Pillows were a little bigger than a couch throw pillow, not a queen size or even standard size pillow. Breakfast was ok. Lounge area with fire was pretty. There are limited options to stay if you want to be near to the entrance of Bryce, and hardly any dining options either, so be prepared. But Bryce Canyon is spectacular and well worth the trip. I am giving this a 3 star rating because of the cleanliness of the room and Dustin. Other than that no big deal. The Best Western in Arches was a far better property.

"2 nights at Best Western Bryce Canyon"

PatRick5355, East Freetown, Massachusetts 10/10/2017

A little pricey but check in was quick, breakfast was great. Room was quiet. Bed a little too hard for me but hubby was fine. Good location. Walked to Ebenezer's for a great cowboy show. Shuttle came to hotel.

"Close to Bryce Canyon National Park "

Raymond N, Milton Freewater, Oregon 09/10/2017

Very nice hotel, with large breakfast available. Bryce Canyon National Park shuttle operates close and restaurants just across the road. Best Western alway clean rooms and great staff. Gift shops in walking distance.

"Carlo's review"

carlogZ8239UG, SANDY, United States 09/10/2017

Nothing really noteworthy regarding our stay at this particular BW, but it was very clean, breakfast included was great, close to the park, would definitely stay there again. No problems encountered, plenty of free parking, close to everything. A great place to stay if you are visiting Bryce Canyon National Park.

"Great Stay for Bryce Canyon"

Judy B, Onalaska, Wisconsin 28/09/2017

Perfect location for enjoying Bryce Canyon for one night. Located directly outside gate, new property, well-built, not as crowded as Ruby's Inn , across the street. Nice breakfast and lobby areas, outdoor pool, large rooms. Only problem is not many options for dinner in the area.

"Our favorite in the area"

Gary W, St. George, Utah 28/09/2017

There are several places to stay in this area. Ruby's probably owns most of them in Bryce Canyon City. We like this one because it is newer than most and breakfast is included. The only downside is it is pretty pricey during the busy season, but that is to be expected when you are one of the most conveniently located to the main attraction out in the middle of nowhere with very little competition.

"Not bad"

Seema S, San Francisco, California 24/09/2017

The hotel itself is pretty nice and the rooms are fairly generous in size. But there are no food and drink options for dinner. The places around the hotel all had horrible reviews so we ended up getting hot pockets from the cold case. The breakfast buffet was pretty good though. It is pretty expensive all things considered.

"We had a Grand Vacation!"

CrankingChick, Tucson, Arizona 23/09/2017

We stayed at this hotel for 2 nights while visiting Bryce Canyon because we wanted to be close by the park entrance. I think the same company "Ruby's Inn" owns all the services there at Bryce City so there is not a lot of competition. Lodging includes an RV park/campground, Bryce View Lodge, Best Western Ruby's Inn and this hotel - Best Western Bryce Canyon Grand. Be careful reading reviews, because it looks like some reviewers are mixing the hotels up. Of those choices, the Grand Hotel appears to be the nicest/newest or most luxurious choice, so it's probably also the most expensive. It did cost more than other hotels not located next to a National Park, but we have stayed at other hotels and lodges both inside and adjacent to National Parks and the rate for this hotel was not out of line in comparison. Overall, we were quite satisfied with the stay and enjoyed our visit. There is a shuttle that stops on the main road at Ruby's Inn and goes into the park to the lodge, visitor center and the most popular viewpoints (but note that shuttles do not go any further south than Bryce/Paria points). There's also a paved bike path that goes from the hotels into the park (rentals available), or you can book a horseback ride or ATV tour. The quality of our "grand" room was similar to Hampton Inn by Hilton; we had a comfortable king bed, writing desk, easy chair with ottoman, side tables with lamps, refrigerator and microwave, and plenty of outlets to charge our camera and cell batteries. The bathroom had 2 sink basins which sped up our preparation time in the mornings. We had asked for a wheelchair-accessible ADA room and were assigned #3143, which had a tub with grab-bars and a hand-held shower sprayer. We requested a seat for the tub and were promptly delivered a small plastic stool with no back. I asked for something sturdier but was told that is all they have. Unfortunately, it's too small and unstable for someone who cannot stand and needs to slide onto it - I lost my balance, tipped and hit my head. I discussed the incident with the desk staff upon check-out and recommended that they obtain a shower transfer bench with an arm and back which would be much more stable, safer, usable by all their guests, and still costs $100 or less. The young woman did not seem very interested or concerned, however. Room 3143 had a couple of noise issues: the HVAC unit was loud when it cycled on, and the room is across from the elevators, so we could hear people talking in the hallway while they waited for the elevator cars, and the clunk-clunk of their luggage wheels as they rolled on and off. The included breakfast was fine; we did not have to wait in line (at 6am) to be seated and they had a good assortment of foods, including healthy items like oatmeal, fruit and yogurt. The dining area was busy with the bus tour groups that were preparing to depart, but staff was staying on top of it and kept the tables cleared and buffet stocked. Other amenities included an attractive sitting area in the lobby, a small shop of snacks and necessities, a small fitness room, an outdoor pool, computers for guest use, and a large coin-op laundry room. Be aware that there are not a lot of places to eat in the area, and I think this hotel only serves breakfast. Across the parking area on the other side of the Bryce View Lodge there's Ebenezer's Barn & Grill, which is a cowboy dinner show with music (evenings-tickets/reservations required). Ruby's Inn (down the hill and across the road, walking distance for most) has a restaurant, a fast food place next door, and a small grocery (caution: we paid almost $30 for 4 cups of yogurt and 1.5 lbs. of fruit). There's a Subway a mile up the road at the junction with UT12, and the Lodge inside the park also has a restaurant (may need a reservation for dinner). We ate lunch at the park lodge and were satisfied with the food and prices. There is a Sinclair fuel station with a garage and car wash near the hotel. TIP: If you want souvenirs, items inside the park at the lodge gift shop or visitor center may be more reasonable than the store at Ruby's Inn.

"Never stayed here but charged for a night"

Miamitraveler_10, Miami 23/09/2017

I attempted to make a reservation at the Bryce Canyon BW but the system knocked me out. I never received a confirmation, so I didn't know a reservation had been made. Then my plans changed and I never followed up to try to make the reservation again. They never sent me one of those reminders or an email about checking in on-line the day before. When I got a charge on my credit card for one night's stay, I called the hotel. At first, they couldn't find my reservation, but then they located it. They couldn't explain what happened or why I didn't receive a confirmation or any of the above reminders, but they refused to issue me a refund. I have written to corporate HQ and asked for a refund but have not received a response to date. It appears their system failed and I am on the hook for $213.

rubysinn_management, General Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Please contact the hotel as your reservation cannot be accessed by your screen name to address this matter. I would be happy to discuss this with you.

"Good choice for Bryce Canyon"

Alastair A, London 20/09/2017

Unlike Zion or Arches or Canyonlands national parks, Bryce Canyon doesn't have an established town near its entrance which means that accommodation options outside the park are few. The Best Western Plus is a comfortable (seemingly brand new) and spotlessly clean hotel a few minutes drive from the park entrance with a heated pool. The staff were very friendly and helpful. Note that this hotel clearly caters to large groups and in the morning the breakfast area gets completely jammed. The hotel doesn't have a bar or restaurant, and options in the 'town' of Bryce Canyon are limited (especially for alcohol). The floors of the hotel are also flimsy- the person upstairs from us kept clumping around in the night and made it difficult to sleep. The room rate was higher than we expected, but given the limited options in Bryce Canyon and having travelled through the other national parks in Utah and witnessed that September is a very busy month, it was fair.

"Pretty Good Place to Stop"

HistoryBuff13, Rochester, NY 17/09/2017

This was mostly a nice stop on our bus tour. Rooms were fairly modern, clean, and well laid out. There were 2 sinks outside the toilet area. Beds were comfortable. They provided us with a good map of the layout of the establishment, so we were able to easily find the laundry room. A comment on the laundry room - it is not 24/7 so you will be forced to spend some of your quality vacation time doing your laundry. On the flip side there were (I think) 4 washers and 6 dryers, but there was still a waiting line to use them. We had a problem with one of the dryers, but they refunded our money, no questions asked. There was a fire pit near the pool where we held a little party for our tour group. Breakfast the next morning was good, but slightly disorganized. Cream was in a line before you got to the coffee. Syrup for pancakes was not near the pancakes. We had a hard time finding butter. Still, we had a good breakfast. Staff was helpful - provided rolls of quarters for laundry and refund for broken dryer. Also there is a grocery store across the street if you just want some sandwiches for a meal (about a 5 minute walk).

"Great Place to Stay"

Mike V, Carlstadt, New Jersey 13/09/2017

We were very impresssed our room. It was very large and clean. Staff is extremely friendly and helpful. And it's very close the Bryce Canyon. Also don't miss the country show next door at Ebenezers BBQ.

"Great place to stay in Bryce Canyon"

User 12/09/2017

Good hotel with spacious rooms and a great breakfast buffet. Hotel is easy to find and is very close to all the businesses in Bryce Canyon. Loved the free coffee in the Lobby each day all day. One thing that was particularly special is the shuttle bus stop across the parking lot to all that Bryce had to offer.

"Bad Choice"

judywW6967TK, Columbia Mo, United States 11/09/2017

Room was noisy, management not helpful in correcting the problem. Very dissappointing. Location was good, hotel was modern but poorly built (noisy between floors). Breakfast was okay but dining area was packed, no place to sit.

rubysinn_management, General Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
We did offer to move you to a top floor to ensure that the guests above you did not disturb you. I still feel this was the best option since there was no guarantee that if we moved the guests above you, that the next guests would not disturb you in the same way. I apologize that this was not satisfactory as a solution for you.

"Can't beat it!"

timberline, Colorado 10/09/2017

Have stayed here ever since it opened, both in the summer and the winter, and look forward to every visit. Go snowshoeing in the winter and you pretty much have it to yourself, which is totally different than being there in the summer. Great accommodations and hospitality for everyone there.

"Loved this hotel"

JQWD, South Dakota 08/09/2017

I thought this room was a great value. The front desk staff was great upon arrival. I feeling a bit rough from the heat and the woman at check in reminded me about the importance of hydration at this altitude. They had a small sundry offering for sale there and I was able to quickly get checked in, get hydrated and relax. There were double sinks in our room and I love double sinks when traveling. We each get our own! I would love it if they would add makeup remover sheets in their complimentary items. The bed was super comfortable. Tried out the pool and the hot tub one evening and both were great. Lots of European travelers there at the time. Very nice. Breakfast was plentiful and efficient. You pay for the buffet and the next day we went to Ruby's restaurant across the way and that was just as good and fast. Go outside at night and marvel at how black the sky is. What a great feeling. Definitely a place I would come back to.

"A Plus Grand Hotel with no restaurant to dine in !"

travellalone, Canada 07/09/2017

We were looking forward to spending a night at Bryce Canyon. This hotel is quite close to the Park Entrance. We did not dislike anything about this hotel. However, we were very disappointed to know that this hotel had no restaurant (although breakfast is served) and we needed to go out to the market place for dining. It is a very small place consisting of a big General Store and a few gift shops, not far from the hotel. But we drove from Las Vegas via Zion National Park and had a long day. We just wanted to relax over a few drinks and have our dinner at the hotel. But we had to go out again much against our will as we needed to eat something. This practically ruined our stay at this hotel.

"Pleasant hotel in wonderful location"

David_London8, London, United Kingdom 07/09/2017

We enjoyed our stay here - a pleasant hotel in a really wonderful location. We had Cowboys Supper across the road and there is a very good shop next door for gifts. The breakfast was substantial and the staff helpful. Thank you.

"Very bad front desk service"

samyukdhaj, Cupertino, United States 05/09/2017

In spite of my reservation made through Expedia, the staff at the hotel canceled my reservation. The reason for the action was that my credit card provided at the time of my booking through Expedia is not valid anymore. I agree on that but they should have intimated us on the cancel of reservation or asked us for a valid credit card credentials. We reached there at 11 pm in the night. Then when I pulled out my reservation details they said it is not valid anymore and it has been canceled. The service person was again very rude and not helpful. So then I continued to ask her whether there is a vacancy. She said yes we are vacant but the prices have gone up very high. Then when my spouse stepped in I informed about the situation while she stood and listened to us speak to each other. Then she intruded to say there is a vacancy and I can do the same price as that of your reservation. Also continued to say now the money goes straight to Best Western and not via Expedia. Insane! If they didn't want reservations through Expedia they could have just not listed their hotel. Whatever be it they could have emailed us or called on the cancellation of the reservation. Emails are sent out for reviews !!!

rubysinn_management, Guest Relations Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
I apologize for the way this situation was handled on your arrival and will be addressing your comments with the Front Desk Agent. I hope that the rest of your stay met your expectation and yo were able to enjoy your time in Bryce Canyon National Park.

"Not happy with the staff"

12hasheme, Salt Lake City, United States 05/09/2017

At best average. The hotel is nice but the employees behind the counter for check in were not friendly at all. They did not like questions and did their best to get rid of you as fast as possible. We asked questions about places to see and was quickly told to go to the visitor center. Breakfast was good. Rooms were clean. They just need to hire more friendly and helpful employees to help people for check in and check out.

"Gem near Bryce Canyon"

Eric B, Gilbert, Arizona, United States 04/09/2017

This hotel is pricey (all are in that area) but was worth it. I take back all the things I have said and thought about Best Western in the past (this is not your mother's Best Western). The hotel was spotless. The staff was awesome. It was one of the biggest rooms I have had in a hotel in years. I would strongly recommend it!!

"Could not ask for more."

Jon K, Enfield, New Hampshire 31/08/2017

4/5 only because this is not the most high end hotel. Experience was fantastic. Close to a Bryce, in fact the free Bryce shuttle stops at the hotel. Staff were very nice a professional. Has a laundry which is extremely useful. Pool and hot tub were clean, large, and much appreciated. Room was huge and included two beds and pull out couch, so great for multiple kids. Walking distance to rodeo, touristic shopping, and food options (but better food a short drive away). Had to leave before free breakfast but I assume it was also more than fine. Would definitely stay there again!

"Nicest of the Close Hotels, But They're All Owned By the Same Group"

Kate W, Cincinnati, Ohio 31/08/2017

When you visit Bryce Canyon, if you want to stay nearby, you must participate in a local monopoly of sorts. Everything is associated and a little tricky tacky. It's fine, but definitely a focus on theme over quality. The hotel itself is very nice. The breakfast buffet is big but a little average in food quality. I would definitely stay again for proximity to the park, but would pick more uniqueness if I had the option.

"Great hotel, great breakfast"

Danishgirl1974, Herning, Denmark 31/08/2017

The best hotel if visiting Bryce Canyon. Pleasant location with nice surroundings. Perfectly located outside the park, easy to find and lots of parking spaces. Nice and large room - very clean. A huge delicious breakfast which is rarely found at hotels near national parks.

"Best Western Plus in Bryce Canyon"

layneo944, Fentress, United States 30/08/2017

This hotel was up to standards of a large city hotel. The staff was great and the room was large and extremely comfortable. The full breakfast was a perk although the scrambled eggs needed a refill when I was serving myself. they did refill shortly after.

"Excellent value"

jbarrier, Morganton, North Carolina 29/08/2017

Stayed here one night mid-week preparing to enter Bryce Canyon for a backpacking trip. Booked the room the day that we arrived with no problems. Very resonably priced, very clean and an exceptional included breakfast buffet. Close proximity to Bryce Canyon NP is a huge plus.

"Close to Bryce Canyon"

Hersheyknikki, Hershey, Pennsylvania 24/08/2017

Hotel is fairly new and very close to the entrance of Bryce, the shuttle parking, a few restaurants, the rodeo and the dinner show. Breakfast is one of the largest I have ever seen with plenty of seating. Staff is friendly and helpful. Great place to stay.

"Waste of Money: No where decent to eat!"

User 23/08/2017

Utterly disappointed!!! Have to walk 1/4 mile to my room due to NO PARKING LOT near my room. Basically paid $350 for a "glorified motel" that has a restaurant that closes at 9:30AM (yes: AM!!). No room service, obviously!! WTF?!! Only restaurants nearby are not close enough to walk easily to - AND they have the WORST ratings in the state. Am beyond livid that we have to stay here; likely will be eating the snacks I brought in the car for dinner rather than the disgusting food served nearby. Stay Away!!!

"Good stay"

Michelle J, New York City, New York 22/08/2017

The front desk was very accommodating when I arrived at 5am and let us check out late (due to a flight delay I had). Very comfortable room and the breakfast was good as well. Lots of options for continental breakfast.

"Good average"

User 19/08/2017

The best Western at the entrance of Bryce canyon park. Not so bad, even if it doesn't have a lot of charm. The pool is welcome on hot days. Breakfast room is way too small, but the service is very fast to keep everything available. Impressive.

"Clean and comfortable"

YoshiDus, Earth, Texas 18/08/2017

There are not many options to stay around Bryce. The BW Grand is a fairly large and newer hotel on the left side of the street leading to the National Park. Check-in was smooth and staff friendly. The rooms are average but immaculate clean and spacious. Breakfast is included but during certain times it can get crowded. Overall we had pleasant stay.

"Nightmare breakfast buffet"

TexasLonghorn6, Austin, TX 13/08/2017

There are limited options in Bryce Canyon. The Best Western is a big, clean hotel that is very convenient to the park. My complaint is the free breakfast buffet in the morning. It was an absolute mob scene, with people picking over everything like vultures and they had to open the conference rooms for extra tables since the lobby dining room was so packed. It was disturbing watching kids grab things and put them back, yuck. I'd stay at the hotel but avoid the breakfast!!!

"Great location and good experience"

richardi217, Wellington, United States 11/08/2017

We were lucky to stay at this hotel. The location was perfect. There was a Rodeo show next to it, but too bad that it was cancel due to the rain. However, we did the dinner show instead which is a two minutes walk from the hotel. We booked a horse back riding tour which turned out to be very closed by. The breakfast was too crowded, but the staffs were very nice and redirected guests to sit in another two conference rooms. We didn't have to wait.

"Room was average, pull out was terrible"

MMTP, NY 09/08/2017

Pretty standard room, pull out was very uncomfortable, pool is not large enough for the amount of rooms they have. There was not enough seating around the pool. Very crowded. Breakfast was delicious. Everything was cooked perfectly and very tasty.

"This hotel advertises being close to the Canyon. Many hotels are equally as close and not as expensive. The staff was no"

elidakauffman, Bala Cynwyd, Pennsylvania 08/08/2017

The hotel advertises being close to Bryce Canyon. There are many hotels that are equally as close and not as expensive. The staff was not able to fix the broken remote. We kept losing Internet connection. Food in the lobby was very overpriced.

rubysinn_management, Guest Relations Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for sharing your experience during your recent stay. We will be sharing your comments with staff and management to make improvements and corrections that can enhance the stay of future guests.

"Very good hotel"

cjobard, Plaisance-du-Touch, France 07/08/2017

We reserved a family room the room was spacious, clean and well equiped. Very quiet. Children enjoyed the nice outside swimming pool. Very good breakfast with a lot of choices It's very close to Bryce Canyon so ideal to discover it

"Mixed thoughts"

Tim F, Ringwood, United Kingdom 06/08/2017

On the plus side the bedroom was superb, we had one with two king beds, and masses of space. The pool was "ok" - photos make it look nicer! I'd read other reviews about disinterested/rude front of house staff - they weren't! Very welcoming, very helpful. Access to Bryce is easy. The big downside is the food and drink situation. The hotel (which is massive) bizarrely only serves a buffet breakfast, no lunch or dinner, and orang even have a bar. You have to go over to Ruby's.........which is "ok". The breakfast is like a rugby ruck. Hundreds of people trying to grab food from an inadequately sized buffet area. Breakfast staff were clearly completely disengaged, just seeing the experience as a process, clearing tables as quickly as possible, poor English ability in many of them. The hot food was disgusting - a long time since I've seen a mountain of scrambled egg which tasted like it was made from a catering egg powder. No fresh eggs or anything made fresh to order. I very much doubt this review will be read or acted upon by Best Western or the owners as they have a completely monopoly of Bryce, Ruby's under same ownership.

"Mass hotel with lack of facilities"

Zondagjes, Shanghai, China 05/08/2017

A very basic way too busy and too expensive for what you get mediocre hotel. Rooms are ok and internet is very good. Breakfast is a disaster with too many people and long waiting lines. No fresh fruit or yoghurts, all pre-produced fast foods, not enough elevators, no restaurant, fitness is a joke with just a few machines. Never again!

rubysinn_management, Guest Relations Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your comments and accept our apologies for not meeting your expectations. I will address your comments about the breakfast manager as we do have fresh fruit and yogurt available. There are some physical issues that you mentioned about the building that cannot be changed but we will address the lack of machines in the fitness center.

"Probably the best hotel in the Bryce Canyon area"

ajfvr, London 03/08/2017

When i booked the vacation there was very little choice but this place looked decent. The rooms with 2 queens was a good size and there was a nice pool. The only downside is that there was not enough seating for the size of the hotel and we couldn't get a lounger and once we did, we saw many other families coming and then leaving for the lack of seats. The same the breakfast which is comprehensive, but tables were hard to come by and most days they have to use an overspill area in a conference room.

"Outstanding in every possible way."

327ralphg, Bryce Canyon, United States 03/08/2017

A excellent friendly,clean, and fun stay. My wife left some things behind and they were right on the job getting them returned. This was a real surprise because we had written them off. Also the food was excellent.. Thank you for a great stay.

"Place to Stay When Visiting Bryce Canyon"

User 03/08/2017

All around a very good place to stay when visiting Bryce. Hotel staff were friendly and helpful. Rooms were large and clean. Nice pool and breakfast. Great location. Yadda yadda yadda. End of report. That's all.

"Great Place to stay"

Rose K, New London, CT 02/08/2017

Great place! Clean, convenient, staff were pleasant, helpful and attentive. Rooms well appointed and comfortable. Walking distance to shops and restaurants. Provides shuttle service if you choose not to walk.

"Excellent !"

Jean Michel B, TIGNES 01/08/2017

The hotel is very well situated (close to the national park, restaurants and gift shops). The personnel is very efficient and available. Rooms, restaurant, ... are very clean and pleasant. The breakfast was very convenient, with a good choice for every kind of taste !

"One of the two hotels near Bruce National Park"

Allan K, East Brunswick, New Jersey 26/07/2017

Your choices are limited in the area around Bryce. This hotel was 2 miles from the entrance to the park. Clean, with good service and a very good breakfast included. The price of the hotel is befitting one where there are few options.

"Great location for Bryce National Park"

789briann, Phoenix, Arizona 25/07/2017

The check-in was efficient. The room was well equipped and quiet. The pool was a little cool, but my grandson enjoyed it immensely. The breakfast choices were to our liking and timely. The checkout process was efficient.

"Great for Family"

jamesmQ9266SJ, Rochester, United States 22/07/2017

This stay was great for a family. 5 people on internet no problem, pool and hot tub. Restaurants across street. Clean, good views. Breakfast was a full buffet, food tasted great! I would recommend staying here!

"Beautiful property in a very beautiful location"

266davidpaull, Vancouver, United States 22/07/2017

This property comes pretty close at recreating the grand lodge appearance of some of the national parks. Very comfortable, lot's of amenities. They are Ruby's second property here at Bryce and will therefore steer you to their restaurants. We decided to try Foster's Steakhouse 2 miles back down the highway and enjoyed both their service and food. The Bryce Canyon shuttle bus will pick you up in front of this hotel. :-)

"Good place to stay"

Z5805BDcarolyns, Woodlawn, TN, United States 22/07/2017

Comfortable quiet clean room. Good breakfast. Beautiful scenery around hotel. Staff very helpful and friendly. Several restaurants and shops close to hotel. Several events (rodeo) held close to hotel. Would recommend it to friends.

"Good hotel outsize of Bryce"

Don D, Brookfield, Wisconsin 20/07/2017

This is a high volume hotel and the staff is prepared to handle crowds. Our room was really large; the hotel works well for families of 4-5. The hotel is well maintained and the common areas are bright and inviting. The breakfast is typical. There are not a lot of dining options in Bryce Canyon City.

"Convenient hotel to Bryce Canyon National Park"

twobacks, Sandy, UT 20/07/2017

I stayed at this hotel while touring Bryce Canyon National Park. The hotel is a short drive to restaurants and shops, and the bus terminal for transportation within the park. The free breakfast was excellent. I had a nice quiet room for sleeping each night.

"A good place to rest"

Patrik D, Copenhagen, Denmark 20/07/2017

A very good hotel just outside of Bryce Canyon. You can walk to restaurants near by. Free breakfast buffet. Great small pool -- which is nice after a hiking tour in Bryce Canyon. Good large hotel room - two very comfortable beds.

"Bucket List"

Gary S, Nashville, Tennessee 19/07/2017

Very nice and clean. The room had plenty of room. The bathroom was big as well. It is located close to the canyon and that was great. Breakfast buffet was huge, best we have seen! The staff was friendly.


Leo M, Philadelphia, Pennsylvania 19/07/2017

Room was clean, staff was friendly and attentive . I have been for years a Marriott guy and they had none up there so this was the second best option , prob the best in town. So not quiet what I am used to but it did the job. A good choice when there are few options. Other hotels available are more like motels . Yes I recommend, since the reason you are here is not the hotel.

"Good standard motel room, expensive eating places and grocery store "

claire58, Australia 13/07/2017

We stayed in a ground floor Lakeview room with 2 queen beds. The room was a typical motel room size with the 2 beds, small round coffee table, desk and chest. It had a fridge and microwave. The bathroom set up was good with twin sinks outside the main bathroom. Room servicing was good. We got some noise from rooms above and beside us but nothing out the norm. There was also some noise during our stay from works on site (trenching and also briefly pressure washing). This is a large operation. There are multiple accomodation blocks containing ground and first floor rooms. The site is a strange layout, with motel blocks arranged in a random seeming pattern with no landscaping between them. There are 3 eating places on site ranging from fast food to restaurant fare but all are priced at a premium. The grocery store carries a reasonable selection of supplies but again prices are expensive. It is a convenient location close to Bryce Canyon with a shuttle stop on site as well as facilities such as pool, launderette and gift shops but be prepared to pay more for eating out and groceries than in Springdale by Zion.

"Pleasantly Surprised!"

User 13/07/2017

We had never stayed at a Best Western and we typically travel one month every year with our family. There were not many hotels to choose from outside of Bryce Canyon, so we went with this Best Western Plus. Our family with kids ages 17, 13, and 9 were pleasantly surprised when we arrived. The check in process was fast and easy, our room was large and clean. It is not a brand new hotel, but they keep it well maintained and clean. Some of the hallways could use a little sprucing up, but it was better than anything else around and offered a very good breakfast with options for everyone. Breakfast can be quite crowded early in the morning, but we were able to find a table pretty quickly. I would recommend this hotel to anyone visiting Bryce Canyon who is looking for a Hilton or Marriott experience, but wants to be close to the park.

"Best Best Western"

GJ933, New York 12/07/2017

I had the standard Best western in my mind when arriving here - it is so much nicer. Of the hotels that are close to Bryce, this is definitely the nicest one. The lobby is large and welcoming. Our room was very large and it nice to have double sinks and a large counter as part of the bathroom area. Nice room and bathroom amenities were included. Breakfast is included and it's pretty good - nice selection, just not the highest quality. They have a good pool area which is great after a day of hiking Bryce. The elevator is very slow, so my advice would be to get a room on the first floor (we were on the 4th floor).

"Good location for a visit to the Bryce Canyon"

gilardoni, Mandello del Lario, Italy 12/07/2017

The hotel per se doesn't offer much of a service: not even luggage delivery to the rooms. We had room 3311 and was very big and clean. Basic. The breakfast decent, only buffet. The staff is not the most friendly.

"Great stay 5 minutes from the heart of the Hoodoos!"

andrewpG5068JN, Howell, United States 12/07/2017

Beautiful modern hotel located just 5 minutes from the visitor center! Beautiful outdoor pool too! We were also happy that we didn't feel like we were overcrowded in the hotel lobby OR room! Great job!

"Great choice near Bryce"

Pullinouttaheretowin, Boston, Massachusetts 06/07/2017

I and very glad that we wound up at here instead of Ruby's (which is sort of a zoo) quiet, amazing free breakfast, very large comfortable rooms and sinks outside the bathroom (key for a family). Fitness center sort of nothing but I suppose everyone is hiking so not that important. Pool is nice but small. Great value for its proximity to the Park.

"You can't beat the location!"

meredithg72, San Diego, California 06/07/2017

The location to the park is worth the extra money you might want to save on a hotel. Plus you get an excellent breakfast each morning, soil you have a family you will save money there. It's located next to the shuttle system, but we were able to drive in and out of the park with ease. Get a year pass for sure, for $85 saves a ton instead of paying $30 each time. The only complaint I'd have is the pool was dirty, but we were there during the Brian Head fires and lots of wind so that could explain that. We drove outside of the park for other dinner options, but there are lots of places in walking distance from the hotel. Ruby's inn has everything you really need, even a Utah alcohol store in the Lobby from 10 to 10 except Saturdays and Sundays, so if you want a bottle of wine or mixed drinks for you room instead of 3.2% beer, go to Ruby's front desk and they will hook you up.

"Great hotel right next to Bryce Canyon National Park"

User 05/07/2017

Comfortable, nicely decorated, spacious hotel right by the entrance to Bryce National Park. Located in the town center by the restaurants and gift shops. Couldn't have asked for a better location for the price!

"Bryce Canyon"

Hokiefan2010, Blacksburg, Virginia 04/07/2017

Really enjoyed our stay in Bryce Canyon. Hotel was great. Really enjoyed the breakfast. We took ATV ride around Canyon. Ride horses through Red Canyon, visited Bryce Canyon. Saw the rodeo and the cowboy dinner show. Had a great time in Bryce

"Great hotel, breakfast and staff"

osucb, Allen, Texas 04/07/2017

Our family of five stayed in a suite for one night and it was the best hotel we have had on our two week vacation. The room was very spacious, the bathroom had two sinks and was separate from the toilet and shower. The free hot breakfast buffet was great! The staff were very friendly. Specifically, Harold asked about our trip, where we were from, and told us all about his life in retirement. Would definitely recommend this hotel!

"Great location Very comfortable"

alistairbudd, Berkhamsted, United Kingdom 30/06/2017

The perfect location for a visit to Bryce .2 minutes walk to the shuttle bus . Very comfortable rooms in what is a pretty new hotel . Simple but perfectly good complimentary breakfast . Several eating options within a short walk and a couple of other a short drive away . The only real disappointment was the pool which is very small

"Off to a rocky start"

tmmrd, NJ 28/06/2017

Room was OK. Tried to check in early and was looked at like a two headed snake. Apparently they never heard of early check in/people arriving early even though this is clearly a place that people are driving from other locales. Wouldn't check us in - Maybe mgmt should set up so when people arrive early, housekeeping can bump up in the queue to fix the room. PS: We are BW platinum members - guess that means nothing. Other than that OK. Place is clean. Walls are thin and I could hear the guy in the next room farting. Breakfast buffet is OK/edible, but no restaurant/bar. Food is worse than bad everywhere. Best meal we had was at Subway and no bar in town. Best bet is to stay out of Bryce all together.

"Huge room "

NettyA, Brisbane, Australia 28/06/2017

This was our most expensive accommodation on our road trip but also had the biggest room. It was very comfortable with two queen beds and a large sitting area with comfy lounge chairs. There were also two suitcase stands - most places we stayed at only had one. A buffet breakfast was included. It was the standard breakfast - nothing special but good to have as there aren't any decent cafes or restaurants within walking distance. The hotel doesn't serve dinner or lunch and we were given a suggestion to go across the road to the Ruby's area. There wasn't much choice and Ruby's was noisy and pricey for what was on offer. So we drove onto the highway and had a nice meal at Fosters. There is a small fitness centre and a swimming pool. Staff were very friendly and helpful. The instant checkout was efficient. One bugbear in all the places we stayed, except one, is the disposable cups. Glad we brought our keep cups with us!

"Bryce Canyon hotel option"

Cindy N, Portland, Oregon 27/06/2017

This is a good option if you cannot get into Bryce Canyon Lodge inside the park. The town itself is not much to speak of, but Bryce National Park is worth a visit. The hotel has nice beds and a little more spacious than other hotels. We had the deluxe double queen suite.

"A Fantastic Stay with A Great Breakfast"

ElmurFud, Hollywood, FL 25/06/2017

My family of 5 (14,12,12) stayed here for 2 nights while visiting Bryce. The hotel looked very new. Our room was quite large (it was the Queen Suite), very clean and comfortable. The staff was very friendly and the free breakfast in the morning was outstanding.

"Night staff need attitude referesher"

Alamex, Vancouver, Canada 21/06/2017

There is a micro wave in the room but not even a drinking glass or microwave safe container to heat something in. I went down to the night desk about 11:00 pm to ask for a drinking glass or similar to heat some water. The two ladies in attendance were busy chatting with one another but after standing there for upwards of half a minute I did manage to get the attention of one. I was made to feel like a nuisance for interrupting their gossip. I was told to get a waxed type paper cup from the Starbucks coffee machine in the lobby. After I milled around looking for someone in the closed restaurant, one of the front desk ladies took pity on me and got me a ceramic drinking cup out of the dirty dishes tray in the restaurant kitchen. I have to assume it was out of the dirty dishes tray as It was disgusting with coffee rings inside which I managed to clean with soap, water and tissue paper before using it. That's what you get for $189.00 a night. I guess they survive on the natural scenery. "Service" ?? How do you spell that ? The saving grace was the restaurant concierge and staff during breakfast. Very accommodating and service oriented in stark contrast to the night desk staff.

"Sanctuary for weary bones!"

CollinsVancouver, Vancouver, Washington 21/06/2017

We drove from the Grand Canyon to Bryce Canyon, stopping to take many pictures along the way, and it took lots longer than we thought it would. We had planned to go hiking in the late afternoon and then leave after supper to go towards Salt Lake City. Far, far too long a day. By 6:00, we were really tired from driving and then hiking at BC so we tried to get into one of the economic hotels. They were all booked. We hated to spend this much money for only one night but it was worth the stop. We literally got the last room so we were grateful that we didn't have to drive another 2 hours to another destination. We would suggest you plan your trip to BC more realistically ... and spend one FULL day at least there. The hotel would have been a great oasis had we spent two nights and one full day! You are within walking distance of several restaurants, gift shops and little stores, as well as the stables where you can ride horses. The sights in BC are beautiful, especially if you get both morning and evening sun. Shuttles leave the hotel to take visitors to various viewpoints, if you wish. We loved to drive the loop into the BC park itself. Saw elk and deer up close. The hotel was clean and comfortable. We enjoyed having a couch in the room so we could watch TV while sitting on the couch instead of lying in the bed. The bathroom had two sinks which was really nice. Great shower, too. Good breakfast the next morning.

"Great hotel - comfortable with excellent breakfast included"

Patty R, Moneta, VA 21/06/2017

My husband and I have become avid fans of BW Plus hotels; for the price, it is hard to find a more comfortable, clean room and a great breakfast included. This hotel is just a few minutes from the Welcome Center where you can catch the free Bryce NP shuttle; there's plenty of parking. It is across the road from the BW Plus Bryce (not the "Grand"), its restaurant and a couple of convenience stores. We highly recommend this hotel.


User 19/06/2017

Terrible odor in our first room. Second room was fine except a tree outside the window banged a branch against our window during high winds all night long. Hotel was full so we tried to live with it but got no sleep. Response from manager was "We're sorry". Since the primary reason for staying in a hotel is to get a restful night's sleep, we were disappointed that some credit wasn't offered. I even recorded a video of the noise to illustrate how bad it was and advised they not put others in that room until the tree was trimmed. They agreed the sound was bad.

"West Vacation Stay"

jamesgH6372LV, Greensboro, United States 18/06/2017

Best Western Hotel was a clean, friendly hotel. The room was nice and enjoyed our quick stay. Best Western had the amenities that we needed to enjoy our stay. Best Western was in a convenient location for our trip.

"Excellent location close to Bryce Park entrance"

David C, Buckfastleigh, United Kingdom 08/06/2017

Good location and you can leave your car in the car park & take the shuttle buses into Bryce National Park. You can drive through the park which is worth doing but if you intend hiking its worth leaving your car outside the park. The hotel was very clean & does a great breakfast. Unfortunately it doesn't do dinner so you need to go outside but there are a few places around.

"Awesome hotel"

5emc5, Atlanta, Georgia 06/06/2017

Comfy beds plus huge room if you have the sofabed suite. Really loved the double sinks and how it was separate from the shower/toilet area. One of the best hotels we stayed in during our Utah visit. Highly recommend!

"Good, expensive, but captive audience and brilliant location!"

Redbaron4, Dorset 06/06/2017

One of the few hotels in Bryce Canyon City. Great large double room with twin king size beds. Helpful and cheerful staff. Buffet breakfast OK. No restaurant for dinner, so go to Ruby's across the street - amazingly good filet mignon! A bit on the pricey side, but so close to the jaw-droppingly awesome Bryce Canyon, and on the route of the free shuttle bus, that it's well worth paying for.

"Beautiful hotel!"

HappyTrails082013, Adirondacks, New York 05/06/2017

We really like this hotel! It looked brand new. The lobby was beautiful with spacious timbered ceilings and a cozy fireplace. The room was really big and nicely decorated. The room was immaculate & bed nice and comfy. Their breakfast buffet was good, lots of options. It was busy so they opened up a conference room for our party to eat in. I would definitely stay again!

"Last minute save!"

User 04/06/2017

Best Western luckily had one room left on Memorial Day weekend after what turned out our original booking at the Bryce View "Lodge" next door was not actually a lodge but a Motel 6. After only being in their room for 10 minutes we knew we needed to get out! Best Western got us in and exceeded their reputation. We were comfortable (2 adults plus 6 year old) in the king size bed for the night and enjoyed the free breakfast the following morning. Thank you Best Western!

"Very good location and decent hotel, but a bit expensive"

jeonggill2017, Henderson, United States 01/06/2017

Very good location to visit the canyon and easy to access the shuttle bus stop. Nice room and great scenery around the hotel (especially pool). But I feel it's a bit expensive due to my staying in holidays. I will be here again with my family!

"BW Bryce Canyon"

gcciz, Lake Forest, California 30/05/2017

Beautiful exterior and surrounding outside areas. Well kept grounds. Hotel interior was very nice. Very helpful personnel and great amenities. Outstanding breakfast with several attendants helping selection of food and clearing tables. Only drawback was high cost of rooms with average decor.

"Modern Accomodations in Bryce"

Indigo1857, Boston, Massachusetts 30/05/2017

Bryce has 2 Best Westerns - Ruby Inn and the Grand across the street from one another. Stay at this one called the Grand. New facility, really good breakfast and modern look and feel. The Ruby's inn is actually more like a motel. Large rooms, good service and easy access to the Park.

"Best Western near Bryce"

DmitryP, Moscow 30/05/2017

Excellent location, shuttle to the park right from the hotel. Many shops, restaraunts nearby but not in the hotel itself. Good rooms and facilities. Simple breakfast, a bit crowded. We enjoyed the stay.

"Good hotel. Some noise issues"

MazM, Crowborough, United Kingdom 29/05/2017

Good hotel. Easy to find and plenty of parking. Close to entrance to Bryce Canyon. Check in was quick and efficient. Lovely pool area which was empty when we stayed. Not very big but nice enough. Pity you can only get breakfast on site. I guess they don't want to take away business from the other Best Western over the road. Would have been nice to offer some food at night with a bar area but plainly reasons behind that. Room was large and clean but microwave was pretty small. Two large beds and all kept very clean. Oddly smallest bathroom in he world compared to the space outside of it which was enormous with two sinks! Air con unit on the wall was once again beyond noisy and sounded like it was going to take off. This however came in to its own as we had an interconnecting door to another room. Yet again if you are given a room with an interconnecting door then don't bother unpacking and back out quickly. The sound proofing was so bad it was unreal. I honestly thought the man and his son were in our room with us. We heard him coughing and talking and watching the television. In the end to get some sleep we switched the very noisy air con unit on which neatly drowned him and his son out. We could make out very single word! Breakfast was ok. Not much for the vegetarian but that is to be expected. There was a sign near the toast machine saying gluten free bread was available so I asked a member of staff who shrugged and said no. Well take the sign down then! Overall though we had a good stay. Having read the reviews of all the local eateries we didn't bother eating in any of them so can't comment. There was also free coffee in the reception area but yet again no free tea. Just one extra jug of hot water and teabags for international visitors can't be that difficult!

"Rooms have very thin walls and floors"

User 25/05/2017

The lobby, entrance, breakfast and room size/decor were above par. Very accessible to Bryce Canyon National Park. Unfortunately, we had a nightmare of a stay due to thin walls and floors. We could hear all conversations in hallways and our upstairs neighbor stomped on the floor from 3:30 am to 6:30 am.

"Great stay!"

JARPHX, Phoenix, Arizona 24/05/2017

This hotel isn't cheap, but you get a lot for the price! The room was large; everything worked; the bed and pillows were comfy. The bathroom was large enough for two people to easily spread out stuff for the stay. The breakfast offerings were plentiful, and a side room was used for the overflow of guests. The breakfast area was exceptionally clean, well-maintained, and the conscientious staff diligently serviced the rooms. The hotel and breakfast area managers deserve compliments! The location is perfect, as the highway to the park and restaurants is close. As well, it is thankfully away from a lot of traffic.

"Great place to stay in Bryce"

susangT4287WB, temecula, United States 24/05/2017

we were very happy with the location of the hotel. It was very convenient and quiet. The staff was helpful and friendly and we were very impressed with the quality of the breakfast for a hotel. We would definitely stay here again and would like to bring our family.

"not really a grand hotel!"

nysinger, ny 24/05/2017

Grand best western is not grand.. just big and what is most available in Bryce. Large rooms, adequate food at breakfast but of mediocre quality. availability of good food in Bryce is poor so don't expect much.

"Very nice newer hotel, very close to Bryce Canyon"

Ev_in-CA, Cerritos, California 24/05/2017

Really liked staying at this hotel. The hotel is newer and very modern; not what we were expecting. The previous hotel we stayed in, in Capitol Reef, was recently remodeled, but the room very small, and upstairs, without an elevator, and very limited outside lighting. My husband was not very happy about this. So we were very happy to see this hotel. They do not have their own restaurant, so you need to go across the street to their other Best Western establishment, Ruby's, which was okay. They do offer a free breakfast buffet, downstairs, in their modern, large dining room, a slightly bigger selection of foods than the average Best Western; and the food was pretty good.

"New and nice"

banjowine, Florence, OR 17/05/2017

Large complex at entrance to Bryce Canyon. A bit spendy, but large extremely clean room, pool and hot tub. Very good hot breakfast with wide assortment of food. Looked at restaurants across the street at Ruby's and passed in them. Best food was a few miles away.

"Highly recommend"

WarmMemories, Enola, Pennsylvania 16/05/2017

Our experience was wonderful. The staff made us feel welcome and were more than willing to go the extra mile to answer any questions. I would absolutely recommend highly to one and all. If you are in the area, choose this hotel!

"5 Star ! (for Bryce)"

TravelingVet1981, Santa Cruz, California 16/05/2017

This hotel is surprisingly nice for the area. It has a great full breakfast. The rooms are clean and spacious. When we were there (April) they had no vacancies but it was still quiet. Breakfast was busy, but still found tables every morning, peak time. Very close to Bryce NP. Beautiful lobby.

"Nice, some faults and overpriced"

ybhk19, Israel 16/05/2017

Well, their daily price is above $300 a night including taxes. The room is spacious and clean and the location is optimal, the bathroom is clean and the WiFi stutters here and there with a mediocre performance. Pricey. Couple of days ago we paid for a similar room and service less than a $100

"New and nicely appointed room"

Lysippos, San Francisco, California 16/05/2017

We stayed her for our visit to Bryce Canyon Nat Pk. Location was excellent and property was new and clean. Room nicely furnished and comfortable. Excellent breakfast included. Front desk staff was very accommodating in given us the room we preferred on the top floor.

"Nicest hotel near Bryce Canyon National Park."

Diane L, Cumming, Georgia 11/05/2017

Nice, large room in very good condition. Really good wi-fi. Elevators! Exceptionally good included breakfast in very large, pleasant area near lobby. Hotel prices are high, but hotel is very nice and extremely convenient for Bryce Canyon. No restaurant for dinner. Only nearby places to eat are a Western dinner show, a Western buffet, and a fast food diner. The lodge in the park isn't far for dinner.

"Best Bryce hotel"

Darci M, East Brunswick, New Jersey 10/05/2017

We recently stayed at the BW Plus Bryce Canyon Grand and had an enjoyable time. The hotel is the newest available in town and all accommodations are clean and well maintained. The free continental breakfast offered has a wide variety and includes healthy options, served in a pleasant atmosphere. The free shuttles into the park are also a plus. Although it was too cold to use the pool or hot tub, they too were inviting and well maintained. The staff were also pleasant and welcoming. Overall, a great stay!

"Comfortable room"

arguseyes6, Voorhees, New Jersey 09/05/2017

Great breakfast that is offered with your room. The rooms are spacious and adequate. Nothing opulent but comfortable and clean.The hotel is very close to the entrance of Bryce Canyon National park. Very nice staff that oriented us to the area.

"Nice, Comfortable Stay At The BW Plus Bryce Canyon Grand Hotel"

Christi S, Alexandria 08/05/2017

We had a nice, comfortable 2-night stay at the BW Plus Bryce Canyon Grand Hotel during our 10-day Southwest Utah National Park vacation in April, and our visit to spectacular Bryce Canyon NP. Given that Bryce has limited lodging options (none of which are high-end), this was, from what we could tell and see, the best option for the area and it did not disappoint especially given we really just needed a place to sleep as our primary focus was experiencing Bryce Canyon NP! Our room was an average, standard but clean/tidy room with 2 queen beds, a flat panel TV, and a large bathroom with separate shower and large 2-sink vanity area. The hotel is very much family oriented and, given we were there at the height of spring break there were a LOT of families and guests there! This resulted in a rather crowded and chaotic breakfast experience each morning, requiring the hotel staff to open up conference rooms to provide tables and chairs for folks to sit at during breakfast. I guess for families with children and for folks who just want to "grab and go" to get on the trails and view the sights, this is an acceptable option as the breakfast is included in the room rate. The breakfast is buffet style and offered several standard/average hot and cold options, as well as some items you can take with you in your backpack for your day's adventures. Again, given this looked like the best hotel option for the area we would stay here again and would recommend to others. Customer service was very good and hotel staff were helpful and friendly. We had no complaints or issues, other than the breakfast crowds - on our 2nd morning we just got up really early and got in front of the masses, and were able to snag a seat in the main dining area, versus the lobby or a conference room. All-in-all, a comfortable stay for us.

"With a limited choice of accommodation in Bryce, this is a great option"

Expat_Kiwi_01, Sydney, Australia 07/05/2017

The hotel room was spacious (2 queen beds) and clean. Beds and pillows were comfortable. The staff were friendly and the complimentary breakfast was very good (by American hotel buffet standards). There is a swimming pool and hot tub but given the temperatures were around 40deg (F) with sleet we were not able to utilise these! The location is probably the best thing about the hotel - it is very convenient to the Bryce Canyon National Park entrance and only 8 miles from Tropic if you want other dinner options.

"The Place To Stay in Bryce"

ready2travel16, Folsom, California 04/05/2017

This is the hotel to reserve. The rooms are clean and modern in the décor. The top thing about this hotel is the breakfast buffet. The service is excellent for the breakfast and the offering of food choices is quite expansive. This is especially important because the town has very limited offerings of food and the general store doesn't have much to offer in terms of selection and what is offered is very expensive. The proximity of this hotel to the park is unbeatable at 8 minutes. We went in/out of the park back to our room twice a day because it was so close by. I highly recommend this hotel.

"Clean, comfortable and convenient"

User 04/05/2017

This hotel was well run, with professional friendly staff. The room was spacious and clean. The bed was very comfortable. The only improvement they could make is to have in hotel meals available for lunch and dinner, not just breakfast.

"What an amazing vallue"

Katey B, Albuquerque, New Mexico 03/05/2017

We booked early and got a real deal on a seemingly new and very very nice hotel. This Best Western isn't your ordinary Best Western. Charming large lobby, nice area for breakfast and extremely nice large rooms with terrific beds. This is an exceptional place to rest after a hike in the Canyon!

"Ordinary and Commercial"

Maryl42, San Antonio, Texas 03/05/2017

Very ordinary and large place...sort of a factory type of place. People lined up to check in at 4 p.m. All the rooms were not ready...The environment was crowded with waits for elevators. Would not stay in this area again. The pool was smaller than most back yard pools which seemed very small for the size of the hotel. The breakfast was a zoo with very "inexpensive" food and crowded. Coffee was not good either. Can not recommend.

"Excellent hotel at a great tourist attraction."

User 03/05/2017

This is a great hotel for its proximity to Bryce Canyon. There are other attractions in the area that can be reached from this Best Western. Very attractive hotel and clean. Great breakfast. Everything from cold cereal to full hot plate. Pancakes and waffles already made.

"Wonderful "

Europetravelfan60, Wilsonville, Oregon 27/04/2017

Amazing hotel. Spotless. Great location. Amazing service from the staff. Elevators which helps my knees. Amazing free breakfast but hard to get a table due to so many people. Located right at the entrance to Bryce Canyon park. Beautiful laundry room. I would stay here again.

"Excellent Option"

MeanderingMike1, Chicago 26/04/2017

Located just outside the park, the rooms are stylish, with a separate toilet from the bathroom counter. Newer hotel with great atmosphere. The free breakfast was excellent. Outstanding value for the money.

"Clean room in Bryce"

User 26/04/2017

The hotel room was clean and tidy with a modern bathroom. The breakfast was very welcome in a town with limited eating options. The proximity to the park was exceptional. We could take a break from hiking and be back in the park within 15 minutes.

"Visit to Bryce Canyon"

Michelle Z, Madison, 25/04/2017

This hotel was very nice with spacious rooms. The breakfast area was huge with many choices and all was good. I would definitely stay here again and I would recommend this to anyone. We would have enjoyed the hot tub but it was located outside and to cool outside.

"Great hotel near the park"

User 25/04/2017

I had never stayed at a best western before but I am impressed. The hotel is super clean, helpful staff and amazing free breakfast. Our room came with an abundance of towels and pilllows which I think every hotel should offer! There was plenty of parking and even though it was too cold to be open the pool area was inviting. It's a great place to stay when you head to Bryce!

"If this is PLUS, I'd hate to see MINUS"

Mike W, London 20/04/2017

Like many other guests we went hungry because the hotel shares it's evening restaurant with another Best Western (Ruby's) over the road which closes at 9pm and could not handle the demand. They won't take bookings. Instead you are offered the chance to buy some junk food to microwave in your room or trek out into the night in the hope of finding somewhere open (unlikely as many restaurants close at 8pm!), which you might not feel like doing after ten hours of trekking in the (magnificent) canyon or an all-day drive. The staff apologise profusely but are stooges left to take the rap for a poorly planned venture. The manager was careful not to be around, presumably because he knew it was fully booked and that carnage would occur. I would not stay here again if they paid me.

"Average but maybe best all-around option "

worldcollege, New York, NY 19/04/2017

We came from the Hampton Inn in Zion and the ambience at BW was less cheerful and light filled. Front staff were not very welcoming although efficient. Breakfast staff however were very helpful and friendly; the breakfast options were very good and better than that of the Hampton (other than much worse coffee), and the room suite was adequate, clean, and comfortable. I would stay here because of the breakfast, shuttle stop, and easy drive for dinner to Bryce Canyon Pines restaurant where the food was excellent (we ate here both nights of our BC stay). In comparison , the food at the in-park restaurant was average to below average. The main advantage to staying in the park in my mind is only the quick and easy access to sunrise and sunset views, but it was no problem driving in and parking to see them ( the shuttle bus may not run that early or late).

"Completely devoid of character"

Jenny T, New York City, New York 19/04/2017

If all you care about is having a clean bed and a big room and bathroom with a TV, then this may be the hotel for you. Downsides: - Completely devoid of any character or charm - Absolutely no connection to the beautiful surroundings (windows face either the interior courtyard or power lines/freeway and open only a crack so fresh air is not an option) - Breakfast is a total cattle call with hoards of other guests swarming around the limited food options Benefits: - Closest hotel to Bryce Canyon National Park, if the lodge is sold out - The people who worked at the hotel (check-in, etc) were all very nice - Convenient water-bottle-filling station In retrospect, I wish we had stayed in bed and breakfast in the town of Tropic, which is a 15 minute drive from the lodge, but closer to other cool hiking areas like Escalante Grand Staircase.

"no complaints!"

520radhikac, Alexandria, United States 19/04/2017

Hotel was clean and great service. However the pool was closed so we had to drive across the street to the sister property at Ruby's Inn/BW. Had we known that pool was closed, we would have likely booked the BW across the street given we have 2 kids and they are promised the pool after a day of hiking Bryce Canyon! Not a complaint, just making a comment for other travelers with young kids.

"Bryce Canyon hotel"

Brett B, Avon, Ohio 18/04/2017

Clean hotel in a great location close to food and the national park. If you have food allergies I would not recommend as the staff was not very caring or accommodating for this. Otherwise it was a great breakfast for no allergies.

"Nothing Grand...A Good Nights Sleep would be a Plus"

User 14/04/2017

I'm currently staying at the hotel on a spring break family trip and apparently the front desk staff finds it appropriate to call and wake us up at 12:40am to let us know there was a complaint from the floor below us regarding my 5 year old making too much noise several hours earlier. Having traveled all over the country and abroad, not much surprises me. The lack of training from the largest family of hotels is disappointing. As for the quality of construction of the rooms...The walls and flooring probably just passed being up to Code. The vibrations from the folks above us moving coupled with the thumping of their footsteps made it difficult to fall asleep. Then after finally sleeping, having the front desk call to follow up over a complaint made about 3 hours earlier from the room below us was unprofessional. The rooms are clean, modern, and bedding is comfortable. Good location, close to Bryce Canyon NP, convenient to Ruby's Inn General Store and restaurants. Bring your ear plugs, tip toe when you walk and be advised this Best Western Grand Plus is Not "going to make your life better"...unless you like sleep deprivation before/after going to a National Park.

"Ruby's Inn"

Nicolat1948, Toronto, Canada 12/04/2017

We were surprised to find such a well run hotel that was reasonably priced so close to Bryce Canyon. The food quality was excellent, tasty and hot. The room was a good size. We were very satisfied. Bryce Canyon is a very short drive away with views that are awe inspiring, in the summer they offer a shuttle down to the Canyon so no worries about parking.

"Wonderful hotel conveniently located to Bryce Canyon"

deborahlO8485WL, Green Valley, Arizona 11/04/2017

Loved this hotel. Beautiful lodge type hotel that is located near the entrance of Bryce Canyon. Excellent rooms, large and nicely appointed. Didn't know what to expect since the price was so reasonable. We were very satisfied with the service, rooms and the best breakfast ever. Will definitely stay here again and highly recommend it to others.

"Very convenient"

LisedeSuisse, Geneva, Switzerland 11/04/2017

I slept 2 night at the BW Plus in April. Very convenient hotel, next to Bryce NP. This is a big hotel but book early enough. They have a grocery shop which is very useful to buy your basics. The room was big, quiet and clean, in a separate lodge.

"Avoid "Becky" behind the front desk!"

Linda B, United States 11/04/2017

My husband and I recently returned to stay at the Best Western Plus Bryce Canyon Grand Hotel for one night on, I believe, March 31st, 2017; as we had previously loved this hotel and location so much. The front desk person was Becky. She was NOT warm or friendly, and gave me a very harsh scolding for booking through AAA. She had a very nasty attitude throughout our check-in process even before she "found out" about AAA. My husband used another word to describe her, but I will not use it here. I had to ask for clarification of our room number as she had circled two numbers on the map did not tell us anything else; this seemed to add fuel to her fire. She did not tell us how to get to our room and consequently, we ended up lost looking for it as we had no idea what floor our room was on, or how the number system works. (Yes, we should have asked Becky for more clarification, but didn't know we needed it at the time) But with the help of other guests, we finally located our room. During our interaction with Becky we continued to try to lighten her up but her negative attitude was firmly planted. Becky really should not be working the front desk.

"Very nice motel, very convenient to the national park"

yosemitesam2007, California 10/04/2017

This is one of the best 3* motels I've stayed at. Nice people, large, clean, comfortable rooms and a very good breakfast. It has the largest breakfast room I've ever seen. So, we never had to wait for a table or bring the food up to the room. I enjoyed my stay here more than many 4* hotels I've been to.

"Great location great hotel"

travelingliberals, Glendale, Arizona 28/11/2016

I do work for the enemy( a different hotel chain) but Because I couldn't find a room with my hotel I decided ( because the price and location to give it a try.. the most important factor: it is cleaned and well kept.. room was a normal with a queen bed but was spacious . Breakfast was nice. Plenty of everything...I can say..if I don't get a room with my peeps..I'll stay here again. Now my biggest complaint: Being European, I try to be and act i can. sais ,In Costa Rica all the Left over soaps were donated to horse stables to be re-used, recycled with less waste.. your shower soap is too big .. Let's be cheap for once!! There is too much waste... Imagine how much you could save.. And be green! That is all as a complain.. And that ain't bad??

"Great location and amenities with excellent price"

William T, San Diego, United States 28/11/2016

This hotel is 5min from Bryce entrance and is great. It has great, large rooms, nice building, everything was working fine. In terms of value of what you get for what you pay, it is an excellent choice.

"Comfortable rooms, excellent location."

Sandy2645, Colorado Springs, Colorado 28/11/2016

The choices near Bryce NP are limited. This was the best hotel in the area and located on the entrance road into the National Park. The first room we were given looked into the wall of the hotel. We booked a suite and as were visited in the off season, we hoped for a good room upon check-in, but we had to come back and ask for another room which had a view. Desk clerks were begrudgingly polite and gave us another room. The room was a large suite with a sofa, side chair and a desk. Fully appointed for our comfort. The beds and linens were very nice. The pillows were very thick, not good for me. The Breakfast was included and had a wide variety of selections. The lobby and the restaurant had a very nice Lodge decor. The rooms were comfortable with an excellent location.


Maudebostic, Charleston, West Virginia 28/11/2016

Loved this hotel. Perfect location. The breakfast buffet had everything on it. Breakfast was similar to a cruise ship. Beautiful lobby. Snowed during our stay was breathtaking. Well worth the money Highly recommend

"Very close to the National Park"

Bungaymike, Bungay, United Kingdom 26/11/2016

Right on the doorstep of the National Park this hotel is well located. No restaurant (other than for breakfast), means you need to eat elsewhere in a very small 'town'. The main place to eat is Ruby's across the street, but when it's busy it can be a problem. Rooms are OK

"Definitely Not A Service from The Heart"

ED W, Los Angeles, California 26/11/2016

Stayed there for one night on thanksgiving weekend. Front desk reps, two ladies with glasses, at the time we checked in (Nov 25, around 8 pm) were "trying" their best, seemed like it, to be corteous & professional. The fact is they could not hide the arrogant, ignorance, "customers need us" attitude. One elderly spanish lady at the time breakfast almost done had terrible attitude. My daughter was gonna get just a litttle bit of the scrambled eggs they just took to kitchen 30 seconds earlier & she said NO, its closed!!! What a jerk!! Right away I complained to front desk lady name Mike & told her about her attitude. Who knows what Mike did with the issue. Hopefully she talked to the spanish lady. Rooms just ok. Service DEFINITELY NEED IMPROVEMENTS!!!

"Perfect location for Bryce and great value"

Marie R, Rogers, United States 26/11/2016

This hotel is ideally located for Bryce Canyon. We booked a 2 Queen bed suite with sofa bed for a family of 5 (9,11,13 year old kids). The room was large, the bedding was very good and the sofa bed was very comfortable (my 11 year old could not feel the springs as the mattress was thick). Breakfast was included in the rate and was a buffet with the usual warm and cold options. Express check out made the whole experience a breeze. We also liked the look of the lobby designed to make the hotel look more like a lodge. We tend to stay at Embassy Suites when we do a family road trip and were hesitant about booking a Best Western Plus hotel. We should not have been as this hotel exceeded expectations. I would highly recommend this hotel as it is the perfect location for Bryce and it offers comfortable rooms at great value. I would definitely book again.

"Anniversary trip"

User 24/11/2016

The room was nice. The staff is friendly. Their breakfast is great. Loved our stay. We were happy to be there the time sow season came. We couldn't ask to anything more..we hope to come back again soon.

"Safe and clean hotel, located near Bryce Canyon National Park"

LindaOOOXXX, Lunenburg, Canada 24/11/2016

We stayed here one night in November 2016. We thought it was a clean and well-appointed accommodation. We asked for dinner suggestions and were advised to try Ruby's Steakhouse (in the Best Western just across the highway) -- we had rib eye steak, which was delicious. The free buffet breakfast at the hotel was fine.

"Good with remarks"

Maarten D, Zeist, The Netherlands 24/11/2016

We stayed two days and enjoyed Bryce Canyon during snow and bright sunshine, an awesome experience. In the hotel there was poor internet quality, it appeared that the refrigerator was out of order, there was no hair dryer which was a problem to my wife and the gym facilities were really poor which was a problem to me. The breakfast was good, although logistically crowded in this pre-Thanksgiving holidays. The room itself was comfortable, the bed was fine.

"Great place to stay if visiting Bryce Canyon"

Caroline W, Cambridge, Canada 24/11/2016

This hotel was a wonderful place to stay when visiting Bryce Canyon. They serve an amazing buffet breakfast as part of your stay. The rooms were very clean. Staff at front desk very accomodating. We chose this place because less busy than other places. Very quiet. We traveled early November 2016

"Excellent service and great hotel!"

KarinB1300, Limal, Belgium 22/11/2016

A heartfelt thank you to the cleaning staff of the hotel for their honesty, and also Ms Dunham of lost & found. We forgot our go-pro in our bedroom and only realised a few days later when we were already long gone. Ms Dunham explained to us that the cleaning staff notes down any items found in the bedrooms and brings it to lost & found. Ms Dunham quickly traced down our camera and mailed to us in Belgium. We stayed in several Best Western Hotels during our trip and were always happy with the service and the personnel. The hotel is calm, staff is helpful, it is within walking distance of the bus stop (free shuttle to Bryce Canyon, a pool and has a good breakfast.

"Bryce Canyon Best Western"

cblik, Salt Lake City, Utah 21/11/2016

This hotel has large, comfortable rooms and they are very clean and nicely decorated. The breakfast buffet has many items from which to choose and the prepared items are good. The hotel sits just outside Bryce Canyon and is also reasonably close to other hiking attractions and national parks.

"Super Moon--Super Stay"

Thomas C, Cottonwood, Arizona 21/11/2016

This was a great place to be during the Super Moon. Staff told us the best place to go in Bryce for a great view. They upgraded us to a very comfortable Queen Suite, The breakfast was the best of any continental we've ever had. Location right outside the park is a bonus. This truly is a GRAND hotel!

"Huge room, very comfortable, great lobby atmosphere."

LovestoBandB, Vancouver, Canada 20/11/2016

Very comfortable atmosphere, impressive lobby and breakfast room. Was upgraded to a suite without even asking for it. Room was enormous, bigger than most houses in our city. Door closer was not working on door - closed door but didn't lock it so it was left unlocked a lot. Hot tub wasn't great, had a cage around it which seems unnecessary and unattractive. The deck was dangerously slick with ice around it. No restaurant had to go to Ruby's across the street and that restaurant NOT good.

"Great Hotel - Awful Pillows"

Rexzar, Saint Paul, Minnesota 20/11/2016

The hotel is nice, modern and offers a great location in the tourist location just outside Bryce Canyon National Park. The hotel sits back from the main road so it is somewhat secluded. The lobby has a nice fireplace. The hotel has a pool and a hot tub (which oddly was open with a temperature a little north of 0 degrees). The rooms are nice and large. The hotel has nice soundproofing. The continental breakfast was clean and the food was of the usual stock but offered a nice variety and had no complaints about any item. The only reason why the review did not get 5 stars is because of the pillows. The pillows were tiny but plentiful. But trying to put multiple together offered no more support for the head or neck. Very odd and unfortunately led to a restless night. Just a warning - in off season, there is just one restaurant that is open in the town (attached to the other Best Western across the main street).

"Very good place to stay"

Richard J, Swansea, United Kingdom 20/11/2016

The Best Western Plus is a nice, new, modern hotel conveniently located for Bryce Canyon National Park. The room was clean with a fridge, microwave, HD TV and free Wi-Fi, but no safe. The complimentary breakfast had a very good choice and we had a pleasant 2 night stay.


cupcakemishl, Minneapolis, Minnesota 19/11/2016

The rooms are huge and very well maintained, a thete is a cozy fireplace in the lobby. The free breakfast bar is the best I've ever had!! Eggs, sausage, bacon, potatoes, hot and cold cereals, pastries, toast, fruit. Literally minutes from Bryce Canyon visitors center and park entrance. Can't wait to go back!

"Comfortable place to stay and explore Bryce Canyon."

Travelntomos, Bellbird, Australia 18/11/2016

Had a great stay at this hotel. Room was clean and comfortable. Buffet breakfast was ok. This hotel has a fabulous location for exploring the stunning Bryce Canyon. As this was only an overnight stay we did not use any of the other hotel facilities.

"Bryce Canyon visit"

Steven R, Moab, Utah 18/11/2016

Good quality hotel in ideal location at doorstep to Bryce Canyon. Not a lot of choice in the Bryce Canyon area but this is the best. Room was quiet and breakfast was reasonable with good range considering it was included in room rate.

"Great place to stay near Bryce Canyon"

698kennethg, Los Angeles, California 18/11/2016

Took the road weary family and myself to stay here to see Bryce Canyon the next day. Hotel was quiet and had a pleasant appearance. Very good quality internet connection for a hotel, which was very much appreciated. Room was of excellent quality and cleanliness. Continental breakfast was also excellent, one of the best I've experienced. Overall, I would stay here again if I was in the area.

"Very good"

Andy L, Markham, Canada 16/11/2016

We stayed for 2 nights in early November. We hiked for a day in Bryce, which was an amazing experience. One full day in Bryce was perfect. The hotel was new, clean, really good buffet hot breakfast. There is another BW just about 300 meters away and that BW had a really good restaurant for a simple dinner, the Cowboy Buffet. Most other restaurants appeared closed for the season. Our room was more than large enough, well appointed, and the TV got all the main news channels which considering my addiction to the election was very important to me.

"Great location for exploring the area!!!"

stacey58, London, United Kingdom 16/11/2016

This hotel is set in a great location!! Only a few miles drive to the park entrance. Check in was quick & efficient. Reception called our room within half hour to check we was happy with everything. The room was very clean & comfortable. Great breakfast included too!! Would definitely recommend.

"Awesome Hotel"

D4289MSshannonc, Bryce City 15/11/2016

We had a great experience at this hotel. VERY nice place to stay. Room was extremely clean and comfortable. The breakfast area was amazing. LOTS of seating and LOTS of food options. Very tasty food as well--eggs that tasted like eggs! The lobby was very cozy with a double sided fire place, nice sitting area and nice decor. Also, had a very nice laundry room which was a huge asset after a week of car travel!

"Comfortable and Commodious Accommodations"

Scott P, Newberg, Oregon 14/11/2016

We very much enjoyed our stay in this well-laid out facility whose lobby towers to a peak, supported by huge laminated beams. The bed was one of the best we've every slept on, and the bathroom area is conveniently separated in two, a double sink apart from the shower/toilet area.

"Good base for exploring Bryce"

Devin3, Springfield Illinois 13/11/2016

Stayed here while visiting the park. Was less than 5 minutes to the gate. Nice hotel with probably the best breakfast buffet of any hotel I've stayed in recently. Only negative was no indoor pool. Not a problem most of the year, but in Nov it was inconvenient. They did give access to an indoor pool across the street, but with 20 degree temps and young children, that was a hassle. Otherwise a great value and experience.

"Nice big room! Not busy in Early November"

rhopper276, Henderson, Nevada 12/11/2016

Byrce is dead the first week in November apparently. The hotel seems quite new and our room was huge. Very nice. Service was very friendly. Free Breakfast was actually pretty decent. Many items to choose from. Location is excellent. Just right outside the park entrance.

"Great for an overnight stay; excellent location."

LauraJLane, Nottingham, United Kingdom 12/11/2016

Had a great stay here en route from Capitol Reef to Las Vegas via Bryce Canyon and Zion National Park. The location is excellent, you are just minutes from the entrance to Bryce Canyon and the hotel is located far enough off the main road so you don't get all the noise from the main trading area. There is also loads of parking The room was spacious and clean as were all of the common areas. The pool too was very welcome after a long day, nice area to just chill out for a bit whilst we waited to head out towards sunset. Do take the time to go outside and look up, the night sky is amazing! Didn't eat in the restaurant at night but we did have the complimentary breakfast which was fine. The main shops and eating places are just a few minutes away so there are plenty of options. Also worth knowing is that there is a free shuttle bus which takes visitors down into the park and this stops just outside the hotel.

"Convenient to BCNP"

LakeDaleLady, Lowell, IN 12/11/2016

Our latest stay was just like our previous two. Very nice stay. Rooms are your typical hotel room. I have no complaints at all. It was really nice that staff called after arriving in room to make sure room was okay. What makes it really nice is the lodge like feel of the lobby and the breakfast area. Breakfast is an above average hot buffet. Just the kind of place to fill up for a day of hiking. Hotel is less than 5 minutes outside of Bryce Canyon NP. We visited at the end of the season so dinner options were limited. Closest options were the restaurant at Ruby's BW and the dining room at the park lodge.

"Wonderful hotel but..."

Richardref, Fort Wayne, Indiana 11/11/2016

Great hotel - nice room, excellent service, fine location. The only issue is the breakfast, which is one of the worst I have encountered in a big name chain. This property is (as I was told) part of the Ruby's organization, which seems to control most of Bryce Canyon City. Just about everything on this breakfast buffet was bad, from the overcooked eggs to the inedible donuts and pastries. In addition, this is the only place I have ever encountered that didn't have real butter - just some nasty margarine spread. Just to be fair - the hotel itself is terrific, but don't expect a good breakfast to fuel you for a hard day of hiking in the park.

"Just Average"

konstanzj, Blue Earth 11/11/2016

The hotel is a convenient location when you're going to visit Bryce Canyon and the price was good. The room was clean and adequate. The bed was comfortable. However, we heard the people above us making noise on the floor late into the night and early in the morning. The breakfast offered more choices than most hotels. There was only 1 option for dinner the evening we arrived. You may want to grab a meal before you get to the hotel.


Diane Y, Arroyo Grande, California 10/11/2016

Great stay, lovely accommodations. Great location, great food, great rooms, great breakfast, great staff! Did I say "GREAT!" We were so impressed with this Best Western. Definitely will go back when we are in the area!

"Visiting Bryce"

Donna C, Deerfield Beach, Florida 07/11/2016

Great hotel. Staff, room, breakfast and location to park were all superb. Seems the same owner really owns the few Best Western hotels and restaurants in this part of town. This hotel was really nice. Easy access to Bryce Canyon. If go off season, Nov 1 starts significantly reduced rates. Only a couple of restaurants near by but good. Mistake we made was staying there the night we did Zion (which we did first). Way too far to drive to Zion from Bryce, and besides Zion is next to Springdale, which looked like a very charming, great town to stay in.

"Quiet hotel near Bryce Canyon National Park"

BJW17, Colorado Springs, CO 05/11/2016

We booked this hotel for 3 nights in order to do some day-hiking in Bryce Canyon National Park. We found it to be clean, quiet and a pleasant place to stay. This is NOT Ruby's, which is another Best Western Hotel across the highway. We were warned in advance to avoid Ruby's for various reasons. This hotel is your basic Best Western type hotel, with a lobby and lots of rooms. It is not quaint or unusual. However, it provided exactly what we wanted - a place to sleep with a nice bathroom, a refrigerator, microwave, WiFi access, TV, etc. The prices are steep in the middle of the season, but drop substantially around October 15. We found the weather in mid-October to be great for hiking. The hotel serves a free buffet breakfast each day with a wide selection of items from eggs, sausage, bacon, potatoes, pancakes, French toast to cereal, fruit, and bakery items. They do not have a restaurant that serves dinner, but made recommendations for places nearby including their closing times. We asked for a room on the top floor and it was quiet. One complaint we had was that the room wasn't made up on the first day we were there. When we called the front desk after we had been to dinner, they offered to send someone up right then, but it was late enough that we just made the bed and jumped in it for the night. The other problem was that the bed was uncomfortable for two people - kind of lumpy and bouncy - but we ended up sleeping separately in two beds. There is a free shuttle that comes right near the hotel and goes into Bryce Canyon National Park. Because of limited parking inside the park, we would recommend taking that shuttle every day to the visitor center or to the trailhead for your day's hike. It also allows you to start your hike in a different location than you end it, which gives you more flexibility in selecting your hike.

"Average corporate hotel"

Norma M, Chicago, Illinois 04/11/2016

The Best Western Plus Bryce Canyon Grand Hotel is really just a recently built corporate style hotel with the expected nicer but generic amenities: clean (very hard working housekeeping staff!), in-room microwave and tv, enough towels, hot breakfast bar, outdoor pool (seasonal only). But be warned: if you stay at other parts of this local empire, the rooms don't necessarily have the same amenities (heard the desk staff trying to deal on the phone with other guests in other sections of the hotel complex--includes several motel buildings--whose rooms didn't have microwaves). Its advantage is location: immediately outside Bryce Canyon National Park. The hotel is part of the Ruby's Inn complex across the street, but be warned: a souvenir mug at the Ruby's Inn gift shop was $10 more than the same mug in a coffee shop in Tropic. The whole place feels a bit like a company town. Stay here if you want to be able to throw your kids in the pool and roll straight into the National Park. Otherwise...there are other, independent motels/hotels in Bryce Canyon, and in the cute nearby towns.

"Good location"

ClubEight, Melbourne, Australia 04/11/2016

We visited this hotel as part of a Trafalgar tour. Room not big but okay and bed comfortable. A bit of a walk across the road to eateries. A well set up hotel except over 2 days we could never get a table in the breakfast area but were relegated to the overflow conference room. Overall not too bad.

"Nice hotel near Bryce National Park Entrance"

Ann D, Littleton, Colorado 03/11/2016

Nice, newer hotel located near the Entrance to Bryce National Park. There are a few motels and shops nearby and that is it.... we stayed for 3 nights mid October, the hotel was fully booked. The room was comfy, even had a fridge. The hotel also has a large laundry facility. The breakfast buffet is included in the room and had a large variety of warm and cold items. The breakfast room is large and nicely decorated.

"Fantastic base for visiting Bryce Canyon"

User 03/11/2016

Fantastic location with plenty of parking. Very large hotel with a lodge feeling. Coffee was plentiful and decent. The breakfast buffet was great, but since we had first gone to catch the sunrise at Bryce Canyon, we were there a bit late and there was no seating in the "restaurant", but plenty of seating down the hall in a conference room. Being across the road (and large car park) from the much busier and touristy shopping/eating/hotel, this Best Western was nice and quiet yet still great location.

"Very nice newer hotel. Good breakfast and fast wi-fi"

azlari, Burnsville, Minnesota 02/11/2016

We stayed at the hotel for two nights in the first week of November 2016. Very spacious and quite room and comfortable beds. Nice breakfast. We highly recommend. Just outside of Bryce Canyon within a mile to visitor center.

"Excellent location "

Peter Morten J, Brovst, Denmark 02/11/2016

This hotel has an excellent location just minutes from the canyon. Got a Nice room upgrade upon arrival - great hotel staff. A great breakfast and Nice and clean rooms. This area can be quite deserted this time of year.

"Wonderful, newer property"

Watash51, Tampa, Florida 02/11/2016

Mike at check-in was friendly and very helpful recommending places to visit in the park. The room was very comfortable and quiet. Breakfast in the morning was awesome. Everything was kept fresh and replenished often. The breakfast was a full complimentary breakfast. Would definitely return to this location.

"Wonderful breakfast"

Jerry20854, Reston, Virginia 02/11/2016

This hotel is across the road from Ruby's Best Western and I was told they were both owned by the same people. It is more expensive that Ruby's. The Best Western Plus is newer and and less "touristy" than Ruby's. Our room was above the swimming pool but I was told that the swimming room was closed so I was not concerned that it would be noisy. I was not told that the hot tub was open and would stay open till ten. We did get some noise from people in the hot tub. I would ask for a room that is not above the simming pool. We could also hear the people next door although they were just speaking in normal conversational voices. I noticed that there was a connecting door between the two rooms. If you can get a room without a connecting door it may be quieter. The breakfast that is included is wonderful. A full buffet with a large selection of items.

"Good Value"

Tim H, Calgary, Canada 02/11/2016

Best Western, Bryce, Utah - Good Value – Best Western Plus, Bryce Canyon Grand Hotel - Stayed here for two nights on October 16 and 17, 2016. Modern structure of about seven years old. Easy access and egress. Just off of the beaten path. Welcoming Lobby with a nice ambiance and helpful staff. Room and bathroom were large, up to date and nice. It was well appoint and quiet. Free internet (good connections), parking and breakfast (hot and cold) were included. Reasonably priced. To get loyalty points for your stay, you should not book through a third party provider.

"Best Place to stay in Bryce but just mediocre"

SadieladyCO, Thornton, Colorado 01/11/2016

Our room was modern, clean, good sized, and the bed was comfortable. We would have preferred a higher-end hotel but this is the best in the Bryce area. The person in the room above us walked around a lot in their room and the noise was very noticeable. The breakfast buffet provided a large selection. However, most of the food was poor to mediocre quality at best. Couldn't drink the orange juice it was such poor quality.

"Great place to stay while visiting Bryce"

William F, Coralville 01/11/2016

We stayed here for 4 nights when we visited Bryce Canyon National Park. Room was excellent. No problems always cleaned and appointed well. Breakfast was included in our package and well worth it. Hot buffet with everything you would expect and more. Eggs, potatoes, sausage, ham, bacon, biscuits and gravy, pancakes, waffles, french toast, cereals, variety of breads, real oatmeal, danish, juices, coffee, and more. Highly recommend!

"Perfect Location / Great Hotel"

User 01/11/2016

This hotel is located just outside the main gate at Bryce Canyon National Park -- very convenient for getting into the park in the morning, and a short drive to relax at the end of the day. During our stay, members of the staff at the front desk and in the breakfast area were attentive, courteous, and professional. The front lobby and breakfast areas were spacious and warm, really putting us in the right mood for a visit to the park. The room was large and clean, the bed was comfortable, and the wifi was fast and reliable.

"Great stay near the park...."

tashapVermont, Vermont 01/11/2016

We typically stay at smaller properties but for our trip to Bryce we opted to stay as close to the park as we could. The rates, location and accommodations were perfect at this BW property. When we arrived we were quickly checked in and found our room. The room was spacious, quite and very clean. The front desk referred us to Ruby's for dinner but we decided to venture out and took a chance on the Cowboy Ranch House (good food, good prices = good choice!) We took advantage of the guest laundry facilities at the BW. It was packed in the evening but quiet early in the morning. There were multiple machines which were clean and worked well. For a few dollars and ninety minutes of our time we had fresh clean hiking clothes. (Nice bonus!) We were a bit skeptical about the buffet breakfast. The hotel was sold out and there were several bus tours saying there- we expected it to be zoo! When we went to the breakfast area there next morning it was busy but not mobbed. They had several employees clearing tables and refilling serving dishes. Our skepticism was for not and we had a great breakfast. There were several hot and cold options (definitely not your typical "free" hotel breakfast!) We would definitely stay here again.

"BW+ Bryce Canyon"

Michael B, Waukesha, United States 31/10/2016

We had a great night at the Best Western Plus by Bryce Canyon this past week! The hotel and room were clean and comfortable. The room was quiet so we had a great night sleep. The location was great - the part entrance was just down the road so we had easy and quick access to the park.

"Great location,good breakfast"

HuiSeacat, San Diego, California 31/10/2016

Big room, huge array of breakfast choices, nice lobby. The room was large with a microwave and refrigerator the were comfortable beds and good shower.The convenience of being so close to the entrance of Bryce Canyon so we could catch the sunrise and sunset within the park.

"Great location & nice rooms"

Mary T, Greater Cincinnati 31/10/2016

We were happy with the room & large breakfast plus close to Bryce national park. Our only complaint is we stayed sat 10/29 & sun 10/30 and both evenings after getting back from dinner around 7 pm there was no coffee in lobby. There were several people at desk with no customers and didn't seem interested in making coffee.

"Wonderful location"

Edward Y, Burlington, Canada 30/10/2016

We had a lovely corner room on the 4th floor of the main building and did not experience the noise that other visitors have described. Room rates were very resonable and the breakfast was good. The dining room was a bit small but people were generally respectful and kind. Coffee and water spiked with lemon were always available in the lobby. We loved the convenience of being so close to the entrance of Bryce Canyon so we could catch the sunrise and sunset within the park. These were definitely different amazing views. We could not beat the convenience and cost of this attractive hotel.

"Big room, shame no facilities open"

User 29/10/2016

Big room, huge array of breakfast choices, nice lobby. Was a bit disappointed that the facilities like the pool and restaurant were closed for the season, but we weren't told that at time of booking. Was also slightly frustrated that my Best Western Membership card wasn't taken into account when I checked in, or when I called reception from the room to confirm (as I found out on check out).

"Large rooms, great location, well priced"

mvann4, Charlotte NC 28/10/2016

The room was large with a microwave and refrigerator the were comfortable beds and good shower. The SC was not too noisy. Good plentiful breakfast. The hotel can be a little noisy when hotel is full. Nice helpful staff. Great value for the location close to the park entrance.

"New and attractive hotel ...BUT !"

travler1976, maryland 27/10/2016

This is a fairly new and attractive hotel located just outside Bryce Canyon. However it is a big hotel and very busy. Something about the construction of this place makes every sound seem to radiate through out and the nights were very noisy. Didn't get much sleep as a result. Breakfast here was ridiculous. So crowded with not enough tables and the staff couldn't keep the breakfast bar stocked. Not many other choices in town as it appears that Best Western owns everything. There is a buffet across the road and a small take out type restaurant for dinner but neither appealed to me. I took the drive down to Tropic, about 8 miles to find a better choice for dinner. There are also a few other restaurants up route12 going towards route 89.

"Pleasant one-night stay at Bryce Canyon Grand Hotel"

ute_fan, Salt Lake City, Utah 26/10/2016

We stayed here for one night at the end of August, 2016. I'd been looking at prices earlier in the month and had eliminated this hotel as too expensive, but when we finally decided to go the price had dropped significantly. It was quite cool and stormy the day we were there (they actually had a tornado about 15 miles away), and I think the weather forecast had a lot to do with the prices dropping. We were pleasantly surprised with our room. It was large, the beds were comfortable, and was clean when we checked in. Our only small complaint was the internet speed -- which was so slow that we gave up and used our phones for any internet access we needed. It may not be the hotel's fault, as I'm guessing it's slow coming from their ISP, but don't count on doing any work or any significant web browsing while you're here. The bathroom was nicely laid out, with the sink outside the toilet and shower area, which I prefer in a hotel. They had the usual amenities available and plenty of linens were provided. I thought the continental breakfast itself was excellent, with lots of choices. As others have mentioned however, it was so busy that some items were out when we first sat down to eat, and it was a struggle to find a place to sit. I'd definitely consider staying here again if I could find another reasonably priced room.

"Grand Canyon Adventures"

Grenfeld, Sydney, Australia 26/10/2016

Grand Canyon Adventures made my day at the Grand Canyon. Because I had limited time I opted for a one day tour from Flagstaff. Scott picked me up from where I was staying and took his passengers to the Canyon. He was very friendly and gave us an informative and interesting run down of the land we were driving through and was also very knowledgeable about the geology and history of the Canyon. We visited about 8 stops and covered more than 25 miles along the rim. The company provided a delicious lunch and drinks and snacks for anytime we wanted them. I was returned to where I was staying.

"Beautiful property minutes away from Bryce"

KPOVILAUSKAS, United States 26/10/2016

Great hotel so close to Bryce NP! Perfect overnight option if you are visiting NP. Rooms are a bit small and old, but has it's charm. Lobby and common areas are well decorated. Staff at reception is well informed about park and attractions. The time we visited, dinner was only available at otheg Best Western property across the road.

"An oasis in Bryce"

Anis A, Dallas, United States 26/10/2016

This hotel is very well appointed compared to other Best Western hotels that I have stayed. To begin with, the lobby is very grand. The rooms are large with plenty of storage and amenities. The staff was very friendly and efficient. The breakfast buffet was sumptuous. Will definitely stay here again.

"Very nice stay"

notsuzy, Howell, Michigan 25/10/2016

This hotel is fantastic. It's a newer hotel and the rooms are extremely clean and well-decorated. The free breakfast was probably the best hotel breakfast I've ever had. A large selection of items and everything was fresh and well stocked. A very comfortable place to stay after a day of hiking Bryce Canyon.

"One night stay"

User 25/10/2016

Expensive, nearly $200, plain, breakfast included however poor tasting breakfast, scrambled eggs, over cooked bacon, low quality sausage, limited fruit selection, very uncomfortable bed, clean, adequate parking


Hope6482, Gretna, Virginia 23/10/2016

I was debating on staying here or across the road at Ruby's Best Western. I did pay a difference, of course, but we stayed 2 nights and it was well worth it, to me. I did book this with a third party, so it was a better rate than booking thru BW directly. It was very clean, newer property, spacious rooms, quiet, comfortable beds, etc. I had read that Ruby's was very noisy and older property/more outdated,while this hotel is only about 7 years old. ALSO, I need to NOT forget..their free breakfast buffet was outstanding was big, HOT and good variety and plenty of seating. For all these reasons, I would definitely stay here, again, no doubt. Sometimes to pay a little more is totally worth it! Thank you for probably our favorite during our Utah trip of 6 different hotels!

"Very nice experience"

lknlady, Mooresville, North Carolina 23/10/2016

We stayed at the Best Western Plus on our tour with Road Scholars. Interesting hotel and surrounding area. Very comfortable with good service. For our stay in Bryce Canyon it was a perfect place to stay. I would recommend it to others going there.

"Good choice amongst limited choices"

Justin M, Melbourne, Australia 22/10/2016

Good selection in Bryce. Hotel is modern and rooms are clean and spacious. Staff were generally attentive, but seemed disinterested when asked questions about the area. Breakfast is included Would recommend to others staying in the area and would stay again

"Clean and Convenient for Bryce Canyon National Park"

itchingtotravelmore, Sussex, WI 22/10/2016

We arrived early at Best Western Plus, and they were good enough to check us in early. Glad we picked this one, relatively new, staff was nice, could catch the shuttle into the National Park there. Probably one of the best inclusive breakfast we had, large variety of hot and cold items, no one should go away hungry. Guest laundry was convenient and nice (6 each of washers & dryers) - obviously a big plus for us. Would recommend.

"Ruby's v. Grand"

Barbara G, Tucson 22/10/2016

We've learned that it's difficult to get what we need as a disabled traveler. We booked a room at the Grand with a roll in shower way back in May for an Oct trip only to be told in Oct that there were no rooms available with that shower and the staff made a mistake. They offered us a room without the shower or a room at its sister hotel Ruby's that was not as elegant,comfortable or nearly as expensive & without the great breakfast buffet at the Grand but it filled the need for the shower. We have stayed at the Grand several times in the past but may scratch the Grand on future trips in favor of the room at Ruby's as the stratospheric prices were getting to us anyway.

"Scenic park tour."

Mike C, Austin, Texas 21/10/2016

Had a one nite stay, lee s wher nice & big & very clean. Rooms wher very nice & large wirg Electric outlets on nitestands (c pap) thanks. Nice working desk, fridge. Breakfast was included very good. Ez yfi condition !!!

"Excellent Stay!"

Carolyn O, West Linn, Oregon 20/10/2016

Wonderful visit while visiting Bryce...lovely accommodations! Customer service was excellent and breakfast very satisfying and delicious, Thank you for a gracious stay at your beautiful grounds and facility. We are constant fans of Best Western.

"Nicest and Newest"

fellowtravlrs, Granville, Ohio 19/10/2016

So happy we ended up staying here! Lodging is very limited close to the park and even though it was expensive it offered a very convenient location just outside the park and was the newest nicest facility by far! Rooms were spacious and very nicely appointed with luxurious baths, and staff was pleasant and accommodating. Booked through tripadvisor which was a very easy process.

"A great one night stop after camping."

Bw A, Vail, United States 19/10/2016

Good experience with family after camping for several days. Breakfast was as expected and the room was very clean. Staff was excellent and we were surprised that even with all the tour buses in-house it did not feel crowded.

"perfect spot for lodging but avoid restaurants nearby"

Mary200064, uk 19/10/2016

Stayed there for 2 nights while visiting the Park. It is the perfect spot. The bedrooms are very comfortable, breakfast is very good and swimming pool a welcome addition to the mix. It would have been nice to have the bedroom properly cleaned from one night to the other. Hoovering a room does not take that long! Only shame that none of the restaurants in the complex offer good food.You either have the overpriced tourist diner in the barn or terrible cafes they are all overpriced (same goes for the ones in the other complex in the park) It always amazed us that people do that when it take the same amount of time and money to do good honest food. Fortunately the rooms have a microwave and as long as you stock up in the villages around you should be able to get a decent meal.

"Great location"

LiMcG, London, United Kingdom 19/10/2016

Only a short drive from the park entrance for Bryce Canyon. Rooms are very clean and spacious, well equipped too. They serve a good buffet breakfast but no other meals. Other restaurants are a short drive away.

"Amazing location!"

User 18/10/2016

The hotel was very clean, big rooms and great staff! Breakfast was very nice and gave a good start for the day. Glad we choose to stay there. It's a 4 min. Drive to bryce national park and the park shuttle has a pick up station at the hotel as well. The only downside was the washing machine and dryer that were a little expensive and we needed change for it, but the staff was nice and changed it for us. Better if they had a change machine in the laundry room.

"Where to stay in Bryce Canyon"

Teac0sy, Sydney, Australia 18/10/2016

This hotel is fairly new in an excellent location for seeing all the sights at Bryce Canyon. The staff were very friendly and helpful and the big fireplace in the lobby was a fine addition to a warm Western welcome. Breakfast was included and was excellent. Would definitely recommend this hotel to others

"Good location but overpriced"

cricketillinois, Illinois 17/10/2016

Be aware of which website you are booking a reservation here. Accidentally booked through a 3rd party site and ended up paying higher nightly rate than going direct. No food service in evening. There was a heavy thunderstorm/ice storm during our visit and only way to get food would be to drive across several roads to Ruby's Diner. Otherwise, good breakfast included in room rate.

"Helped us out of a jam"

Grim B, Grimsby, Canada 17/10/2016

We actually booked another hotel next door but when we arrived we discovered that our room had been cancelled without our knowledge. We were lucky that the Best Western Plus had an 'emergency room' for just such an occasion. The room was expensive because of the location but it was quite comfortable and well appointed. Buffet breakfast was included and it was very goo.


Roland_Holland, Oosterblokker, Netherlands 17/10/2016

Lets make a short list: Hotel overall clean Rooms verry spacious, clean, bedding is OK. Breakfast is for a Best Western verry good, but crowdy People are friendly and helpfull Spacious parking Diner in Rubys inn

"Excellent Location"

Janie S, Oceangate, United States 14/10/2016

Newer hotel, with all amenities, just outside of park, nice pool, laundry room and excellent breakfast. Staff was attentive and kind. I would stay here again in the future and I would recommend. Bryce canyon area has limited hotels as nice as this one

"Good location and comfortable"

ARB1615, College Station, Texas 13/10/2016

Nice hotel down the street from Bryce National Park (only minutes from the park). Walking distance to Ruby's Diner. Comfortable room, nice bed and pillows, hair dryer, bathroom sinks are separate from toilet/shower area, plenty of room to put your toiletries, several electrical outlets in room, quiet hotel (we were on the 4th floor), nice lobby and breakfast area with fireplace. Breakfast was fantastic! Breakfast consisted of bacon, eggs, pastries, fruit, yogurt, juice, cereal, and toast. Friendly staff. Clean hotel. Looked like a nice pool, but we didn't try it out. Bryce shuttle bus stops right out front of hotel. You have to buy a ticket at the ticket center (a couple of blocks up the street), so get one before getting on the bus. Would stay here again if in the area.

"Good location but expensive"

sammy1999, Ipswich, United Kingdom 12/10/2016

The hotel is well located for Bryce Canyon but we felt that it was overpriced at over $200. There is no restaurant so meals have to be taken at Ruby's nearby and at breakfast there were no free tables although the breakfast itself was good. Although the hotel seemed nearly new the sound insulation was very poor as we could hear televisions and other things going on! At 8.30 housekeeping knocked on the door which was a bit early we felt.

"Nicest hotel in Bryce Canyon City"

Explorer207, Portland, Maine 12/10/2016

First- Bryce Canyon is an absolute must see park! Beautiful, amazing and so many great trails to see the amazing canyon and hoodoos. Put it on the bucket list! Second- this is the nicest and newest hotel to stay in Bryce Canyon City. A great complimentary breakfast buffet is included. The room was HUGE - and bed super comfy. A nice pool outside -this is a great place to stay with very limited options.

"Best Bryce Canyon Accommodations..."

bklyn56, Westford, Massachusetts 12/10/2016

The rates can pricey, but the hotel is fairly new, rooms are spacious. A large and delicious breakfast buffet is included in the rate and if you book online, you can often find a promotional rate. It is far superior to Ruby's across the street. The hotel is just outside the entrance to Bryce Canyon National Park. Book well in advance as there are limited lodging options around the Park.

"Great stay!"

Ardfernbob, Tayside 12/10/2016

This is a newish hotel on the edge of Bryce Canyon City. We has a second floor room overlooking the rodeo ground. The room was large and comfortable, as was the bathroom. Both were well equipped and very comfortable. Buffet breakfast was included. This included hot options as well as fruit and breads. The hotel is not far from Ruby's where there is a restaurant for evening meals. This was very busy. If back in the area, I'd definitely stay here again.

"Bryce BW Plus was Excellent!!!"

User 12/10/2016

One of the best hotel experiences in our ten day trip from Denver to SLC. New facility, excellent furnishings, room decor high quality and comfortable bed. Breakfast was excellent. Highly recommend the Bryce BW Plus location.

"Would stay again..."

m0m23b0yz, Jamestown, North Carolina 10/10/2016

No complaints. It seems like the best choice if you aren't staying in the park. It's minutes from the park and there is a shuttle is right outside. A full, hot breakfast is included. The pool and hot tub seemed to be open, even in October.

"OK, good location for Bryce"

sngvin, rhode island 10/10/2016

Bryce Canyon just down the street. Pricey hotel but its a holiday weekend in the Fall. Fitness center lacking attention, roomy but not all equipment in order. Still breakfast good, hotel lobby and public rooms nicely apointed, bedrooms clean and looks like they updated them fairly recently 2016.

"Nice stay"

Tricia M, Palm Beach, Florida 06/10/2016

We stayed here for 1 night it was the best place in the area. Clean room they had a buffet style breakfast in the morning . The staff was pleasant would return for another visit. It snowed badly when we were there the staff provided us with an ice scraper luckily she had one

"Close to the Park"

TLmaker, Halifax, Pennsylvania 05/10/2016

We stayed at this hotel for 2 nights in late September. The staff was friendly and helpful. The room was clean and quiet. The breakfast was not the usual yogurt and a muffin. It was a large buffet with many hot and cold items to choose from. There was coffee in the lobby 24 hours a day. The price was a little high, but your choices in this area are very limited, so it was expected. I would not hesitate to stay here again.

"Average hotel"

Robert C, Hanover, Pennsylvania 04/10/2016

The hotel was clean. We did not get to use any of the amenities as we were just there for the night. I suggest more time in this area. Bryce Canyon is amazing. Courteous service, not a great breakfast.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear Robert C, Thank you for writing a review of our hotel. I'm sorry to hear that your stay with us was only average. I apologize for your experience with us. I also apologize that you did not like our complimentary breakfast. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Visit to Bryce Canyon"

802lindae, Hermitage 02/10/2016

Every ting you could want ,and right next to the park .You will certainly enjoy .We awnted a clean safe locatn We were well pleased . Clean close to park entrance . Yet had activities for the entire family. If you stay here you will be well pleased . Food was great and the service is outstanding , yet you are right at the park entrance .

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a wonderful review of our hotel. I am delighted that you enjoyed your stay here with us. I hope you were able to enjoy some of the many amenities we have to offer. I am happy to hear that our staff was helpful and friendly. I will be sure to tell our employees about your review. Thank you for your comments. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"would not be my first preference"

dhruvishamsp, Chicago, Illinois 29/09/2016

This hotel would not be my first option if i ever plan to visit this area again. Definitely not worth the money. For over $200/night you can get far better hotels, but i guess not in this area. Especially if you want to stay close to Bryce and start on early morning hike next day. I would rather plan 1 year ahead of time next time and book one of the cabins versus staying here. I definitely would not recommend this hotel for someone that has high allergies and asthma problems. Way too much mold in the rooms, though it looks nice and clean, there is just too much mold.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a review of our hotel. I'm sorry to hear that you can't recommend our hotel. We deep clean our hotels frequently throughout the year. We check for mold and other damages, and mold hasn't shown up in our hotel. I apologize for your experience in our hotel. We will investigate again. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Bryce Canyon Vacation"

Robert Z, Buffalo, United States 28/09/2016

The weather was extremely bad so the hotel comfort became very important.This Best Western filled the bill. Large comfortable room and nice amenities, Wanted to use the pool but the weather was too bad. It looked very inviting.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear Robert Z, Thank you for writing a review of our hotel. I am happy to hear that we could serve your during your Bryce Canyon National Park vacation, especially during cold fall days. Come see us again and enjoy our wonderful outdoor pool and spa. Please tell your friends and family about us! If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Ok stay room was dirty and privacy issues"

User 28/09/2016

We stayed here while visiting Bryce. Rooms were nice only issue with the room i noticed my family was in adorning rooms when i opened the doors between the rooms i noticed the bottom of the door is cut around 2 inches two high. This flew up flags for privacy issues i shut the door and looked under the door and could see the other room. This is not very private. Also plan to be woken up early it was around 7am the house keeping staff started vacuuming the hallways and then at 730am i was woken up from knocking on my door for house keeping. Also when we came into the room there was trash on the floor and baby wipes in the trash can. So i doubt the room was cleaned. Rooms were pricey guess its because its a new hotel when supposedly you can stay across the street at another best western for $100 cheaper. Seems the staff and everyone who work there and in the area are on work visa's some spoke little to no english where from areas around Asia.

"Great place with some serious service issues"

nbdoc, Sharon, MA 25/09/2016

Everyone planning to visit Bryce knows (or should know - Google it if you don't) that entire Bryce Canyon City with all services, hotels, restaurants, attractions, etc. is owned by one family, so good old competition is all but absent here. The facilities are very good, brand new. Large rooms, good beds, standard bathrooms, toiletries. Laundry and pool came usefull. The service, however, is provided by people who rotate between all the hotels in town, so nobody knows what is going on in any of those. We arrived at 10:30 AM, were told to leave luggage, told that our rooms are already assigned, will be cleaned as soon as they are vacated at 11. We went to the park, came back at 3:45, were told by different people that the rooms are not ready, but guaranteed by 4. At 3:57 I inquired again, and pointed out that they only have 3 minutes left, the receptionist contacted someone on the radio, and we were given the keys. The room has never been cleaned, dirty towels, linens, et al. The manager, who is the member of the family which owns the town, apologized next day and discounted first night by 50%. The problems continued: we inquired about packaged to go breakfast, as we were going to see the sunrise, and were given many different versions, and had to go to the front desk several times, where no one seemed to know anything for sure, and were finally given an apple and Nutrigrain bar. The breakfast next morning included tasteless eggs, beat-up pastries, and weak coffee. Clearly, this place is not up to BW standards, but they do not have to worry - they don't have to compete with anyone there

"Quiet - Good Location - New & Clean"

JhmKbm50063, Bay Village, Ohio 21/09/2016

We showed up at the other Best Western in Bryce and were directed to this one which is where we had our reservations. Glad we ended up here. They were very busy, yet quiet and business-like. The service was good and the "free" breakfast was the best one we had on our trip. I would recommend this as a place to stay to visit Bryce Canyon. It is only a few miles to the entrance to the park.

"Best sleep of our tour"

Ottawa_retiree, Ottawa, Ontario 21/09/2016

This was hotel #12 on our Globus tour and the second to last hotel before our tour ended in Las Vegas. The hotel is located across the was from the other Best Western, owned by the same company. The room was excellent and we had the best sleep of our entire trip. They run a shuttle service to take guests over to the other hotel, where the main dining room and store are located. Also across the way is the laundry facility, which we used during our stay. Breakfast was also very good.

"Stay across the street at other BW"

GregoryS57, Long Island, New York 21/09/2016

Beautiful hotel with many amenities but you can stay across the street at the other Best Western for half the price. I stayed at both. The rooms are smaller with outside entrance and no free breakfast which could be an added expense if you are more than 2. So if you are hiking all day in Bryce Canyon and just need a place to rest there is no need to stay here if all you are going to do is sleep. Great breakfast which is included. The rooms are very nice. My rate came to $215 per night including taxes in August. I believe it was a Thursday. BW across the street was $110 including taxes. The room there were nice also, just smaller.

"Bryce Canyon, a great experience"

ge0ffis, Melbourne, Australia 21/09/2016

Staying @ the Best Western Grand was good for a clean, comfortable room and friendly staff. however there is NO restaurant facilities for lunch or dinner. They do include a breakfast which was of very poor quality and in today's leisure market there is NO excuse for. Should you choose to stay in Bryce Canyon village for lunch and dinner, you are at the mercy of the Ruby's Inn monopoly. Very, very poor quality. My recommendation, drive 10 minutes to Tropic. Fab Food.

"Newer hotel with spacious rooms"

georwc, emerald hills, ca 20/09/2016

Our tour co. booked us here for the tour of Bryce Canyon. Rooms good sized and clean. Staff very friendly- @ 10 am I wanted a glass of milk and they did not have any in the snack bar but a clerk went into the kitchen and gave am a big glass of milk. Breakfast buffet plentiful but average- there were 6 tour buses at hotel and dining room was packed even though we got there at 6:30 am.

"Very Pricey, but turned out okay!"

Barbara K, Sarasota, Florida 20/09/2016

Bryce Canyon City is a one horse town and two Best Westerns there dominate the landscape. It is the most expensive hotel we will be staying in during our two week trip to the national parks and certainly not the nicest we've stayed in. It was hard to get to our room the first night due to the bus load of tourists piling in and boarding the one elevator that serviced our wing. The good thing is that it is easy to find a parking space because most clients arrive by tour bus. Get a room away from the elevator because the tourists congregated in front of our door by the elevator in the morning. The laundry is very handy, but, again, expensive. That said, we got to speak a little French with the tourists, had a comfortable room (with microwave, fridge, and coffee maker) and the location was very close to the Park. The breakfast was included and plentiful. The staff was polite and helpful. It's a tourist town, so just go with it!

"Good location for Bryce Canyon"

Robert M, Australia 20/09/2016

Reasonably new establishment, well laid out hotel in good location away from roadside. Large, comfortable and quiet rooms with the toilet shower separate to twin wash hand basins, a good feature. Comfortable bed

"Lacking the 'Social Graces'"

jeddiec, Johnson City, Tennessee 20/09/2016

The quality and cleanliness of the room, and the location relative to Bryce Canyon N.P., deserve a 5 star rating. Unfortunately the staff at the reception desk (3 young women when we checked in) exhibited a complete lack of interest in our presence. Our check-in was cursory, at best. We transited the lobby several times that afternoon and not once did either of the three so much as acknowledge our presence... all 3 heads totally immersed in their computer screens... Facebook?, Twitter? One would think (hope?) that with a nightly cost of $263.00 the staff might at least offer a pleasantry of the day. Thus, the 4 star rating.

"Not Cheap!"

User 16/09/2016

Options are limited if you're looking for accommodations in Bryce City. Our stay at the BW Grand Hotel was ok, but my wife and I hated the bathroom set-up (the sinks are in the bedroom!) and the bath/toilet is stuffed into a closet-sized room. There was plenty of food at the free breakfast, however the quality of the fare left much to be desired. We cut our 2-day stay to one night.

"Great location, but very busy"

steve s, Beds 16/09/2016

Was there on a coach tour, 12 other coaches also there, told it can go to 20+ sometimes! no worries for other guests as coaches don't check in, that's done backroom before you arrive. Okay room, but noisy with have vehicles moving what appeared to be bins around from dawn. Biggest problem was lack of hot water, I was okay having showered in the early evening, but others said it was luke warm later on and was still that way next morning. I guess that's the price you pay for having so many rooms with everyone doing the same thing at the same time.

"Convenient for captive audience!"

Kathleen M, Bristol, United Kingdom 14/09/2016

Not a great deal of choice in Bryce Canyon, but very pleased with the booking made for us through a travel agent in England. The reception staff were very pleasant and made us aware of the immenities the hotel offered on arrival, including commplematry breakfast. The room was spacious, well equipped and beds comfortable. Room service left a card on which we could indicate what level of service we required which was very good; saving on unnecessary cleaning, bed and towel changing. The commplemenary breakfast had plenty of choice, enough to satisfy everyone's taste. All in all an enjoyable stay.

"A comfortable place to sleep during a trip to Bryce Canyon"

User 14/09/2016

There are limited options for lodging near Bryce Canyon. The Best Western Plus and it's sister property across the street, Ruby's Inn, are probably the best options. In my opinion, Best Western Plus is the better choice because the room rate includes a hot breakfast buffet. The breakfast was definitely a step up from the all-too-frequent continental breakfasts offered by chain hotels, but it was in the "very good" as opposed to "excellent" category. Sitting space is limited, so on crowded mornings you may need to wait for a table. The pool and hot tub area at the Best Western Plus was wonderful. Nice cool -- actually chilly -- pool to dip into after a day in the Park, followed by a soak in the hot tub. The room itself was fine, though the sofa bed was poor. We complained about the sofa bed upon check out and were told we should have requested a roll-away instead. So, note to self -- ask for a rollaway the next time! There is a rodeo next door to the hotel that operates Wednesday through Saturday evenings during the summer. Our kids enjoyed it. Overall, Bryce Canyon is spectacular, not-to-be missed park, and you likely will spend more time in the park that in the motel, so the Best Western Plus is fine.

"Good quality"

Ken_Blanchard, Enfield, Connecticut 12/09/2016

I appreciate the quality of the lodging facilities our tour company planned. This was no exception. Large, comfortable rooms in a clean, quiet, modern facility. Staff is friendly and professional. Only five minutes from the entrance to Bryce Canyon National Park.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear Ken Blanchard, Thank you for writing a wonderful review of our hotel. I am delighted to hear that you enjoyed your stay here with us. I am happy to hear that our staff was helpful and friendly. Please tell your friends and family about us. Come visit us again soon. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Great place in Bryce, but If you can do the canyon and leave to get elsewhere do"

Chulolaw, Atlanta, Georgia 12/09/2016

The BW Plus Grand was nice, the breakfast amazing, but it was raining that evening and after a morning and afternoon at Bryce, we were ready to go simply because there is nothing to do at night and honest the food choices royally suck. The Rubys inn across the street has the town on lock, and the thought of sitting through Country Music for dinner with Ebeneezer would not be remotely interesting, so we opted to eat elsewhere since Ruby's buffet did not look edible and the fast food was rediculously priced. We ate at the Pines, it was ok, but by that time, I was really hoping there'd be a Wendys around with something decent and priced appropriately for what you got. The pines was ok, and much better than Rubys looked. As for the hotel it was clean, great breakfast, they have a nice set up and staff nice. I just say I would have driven 3 hours to go elsewhere but depending on which direction you go there is nothing around and all the other nearby towns had nothing, and you are coming to the park, which is incredible. forgot there is a subway nearby, we did not eat there. But I really considered it, if we were there more than a day.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a review of our hotel. I am delighted that you enjoyed your hotel stay with us. I apologize for the inconvenience of our dining options in our area. We do the best we can with the options available to such a rural area. Thank you for bringing this issue to our attention. Please tell your friends and family about our hotel. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Lodge Feel"

mbackhus, Coto de Caza, California 12/09/2016

This was an unexpected find. I was traveling with my young adult children sharing a room. Our room was large and clean. We had a fridge and microwave. The shuttle to Bryce stopped out front and we were walking distance to shopping and eating. The fireplace gives the lobby a cozy feel. The morning breakfast was delicious.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a wonderful review of our hotel. I am delighted that you enjoyed your stay here with us. I'm glad you enjoyed the shuttle service offered in the summertime. I hope you were able to enjoy some of the many amenities we have to offer. Please tell your friends and family about us. Come visit us again soon. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"OK motel in a terrible touristy town"

CLFTraveler, Mamaroneck, New York 12/09/2016

The Lodge inside Bryce Canyon Park was full when I tried to book it so I selected the Best Western Plus Bryce Canyon Grand Hotel since it appeared to be the best of the options close to the park. The motel itself was fine. We had a very large room. It was clean but not well taken care of. We told them the day we arrived that the dresser drawers didn't stay closed. They sent someone to look but never fixed it. There is a large buffet breakfast but it was mediocre. Coffee was too weak and orange juice certainly wasn't fresh juice. Bryce is a beautiful park, but it's too bad most people have to stay in this tourist trap of a town.

"Two nights stay"

Lyn T, Keynsham, United Kingdom 12/09/2016

We were impressed with this hotel. The staff were helpful and polite. The breakfast was good. The only down side was that although there was "netting" At the Windows we were unable to draw the curtains at night . So this meant that the sun woke us up early each morning!. It was nice to have an outside swimming pool and the jacuzzi was very warm and enjoyable.

"Touring holiday"

Tink57_11, Camberley, United Kingdom 11/09/2016

Stayed here for one night in the Elk rooms at back of development. Lovely gift shop and supermarket. Room was ok but stuffy even with air con on beds ok fridge and microwave in room. Restaurant adequate for evening meal and buffet breakfast.

"Comfortable hotel convenient for Bryce Canyon"

EugandJude, South Yorkshire 09/09/2016

Stayed here with my wife and 3 kids in one room - plenty of space and very comfortable. Across the road from the other Best Western ( this entire area seems to be owned by same company) which has a really interesting gift shop and grocery store. Our hotel was clean and well looked after, breakfast was very good and location was ideal being a short distance from the national park.


MESPRES, NEW YORK 07/09/2016

Stayed there one night while touring Bryce Canyon. Breakfast was not included. The room was average, the bathroom small and the bed was not comfortable. Staff was nice and helpful. There aren't many places to stay in Bryce and this may be the best of the lot.

"Nothing special"

Dominique H, Brussels, Belgium 07/09/2016

Large hotel with a lot of rooms; Average staff. Suitable for one or two nights while visiting Bryce Canyon National Park. Limited choice of restaurants in the area. No bars. Pricy for the services provided.

"Beautiful Property....well maintained and clean"

Cindy B, Phoenix, Arizona 07/09/2016

This is a very beautiful, clean and well kept property in a fabulous location. The rooms are large and well maintained. Walking paths are available to walk and enjoy the surrounding countryside. It is a very relaxing, quiet place to stay and visit Bryce Canyon.

"BW Bryce"

rmm1990, San Francisco, California 07/09/2016

Hotel location is great - just few hundred yards from the Bryce park entrance, also there is a shuttle stop to get to the park. Hotel is clean, nice personal, good breakfast, we had a fun to staining in it and would recommend to all Bryce park visitors

"Average Stay"

aurora15379, San Francisco, California 04/09/2016

We stayed 1 night here on our way to Zion. We booked a room with 2 Queen beds. The room was very big, but it was a little dark, and the sheets were very wrinkled. Not fancy. Convenient access to the park.

"Not Even Close for the Money"

User 04/09/2016

Antiseptic and cold for being so close to wilderness treasures, this property feels more like an airport inn. The resto is only open for breakfast. There are no black-out blinds on the windows. Beds feel too well used for being so new. Desk staff lack personality, although seemingly proficient in there duties. Religious books in the dresser (Bible, Book of Mormon) is a ridiculously outdated practice, and potentially insulting. And, vending machines belong in a $50 per night motel. At over $200 per night, should have a fully- functioning gift shop, room service and a concierge. This "hotel" is a mistake that will not be made twice.


User 03/09/2016

It's a nice hotel. My only complaint is I booked 4 rooms in January for an August stay and they had us spread out all over the resort. That was extremely frustrating! Area we stayed in could use a little updating.

"Girl's horseback riding trip."

Joanie1232015, Grand Rapids, Michigan 03/09/2016

We came to ride horses for 4 days with Ruby's Grand Adventure. The rooms are very nice, big, and clean. The beds were awesome, the breakfast was good and the pool and hot tub were salt water filtered. I would highly recommend this hotel.

"Newer Hotel in Beautiful Location just outside of the National Park"

FastEddie9999, Calgary, Canada 02/09/2016

We stayed two nights and had two rooms. Both had 2 queens. There are two sinks and a large area with a separate washroom. There was a fridge and microwave. There is a nice outdoor pool in the courtyard with a hot tub. Breakfast was good. Parking was free. This hotel is part of the Ruby's Inn business in the area. I believe it is their newest hotel. There is a shuttle bus that will take you to the store and restaurants. The hotel was clean. I would stay here again.

"Bryce Canyon Area"

Phyllis A G, Syracuse Utah, United States 02/09/2016

Lovely hotel, nicely furnished room, great staff, delicious breakfast, close to activities, really enjoyed Ebenezer's Dinner Show and participating in the Annual Bryce Canyon 5 mile Rim Run with our family, and enjoyed touring the park.

"Excellent Stay"

User 02/09/2016

This lodge is lovely, high ceilings, open fire, great facilities. Well kept. The breakfast is budget style but has everything you would want including hot water for those who don't want coffee and have their own teabags or just enjoy hot water. The swimming pool and spa, although simple is clean and towels are provided. The staff are brilliant too, knowledge and nothing is too much trouble.

"Very close to Bryce, and very nice, and very big"

shayfree, Arkansas 01/09/2016

We were very pleased with our stay although we had a hard time booking it. There was no one on the front desk/phone who could speak enough English for us to be sure our room was really booked. However, we assumed the best and sure enough, the rooms were great, as were the beds and bathrooms. The hotel is much larger than it appears, and we found that out at breakfast. The buffet was huge (and very good), and so was the crowd partaking. That's when we realized how many people were staying.

"Good hotel with great location to Bryce NP"

sledgehammer3, Tampa, Florida 31/08/2016

This is a new Best Western chain hotel. The room was Huge! we had a view of the rodeo next door, 2 queen beds and a pullout and sooo much room for this family of 5 to move around in. They had a nice size laundry facility for me to catch up on, but they were expensive machines. One of the few hotels just outside of Bryce NP, book early for availability and hopefully a better price. I thought very expensive for a Best Western.

"Bryce Convenient"

Paula F, Las Vegas, United States 30/08/2016

Hotel was beautiful and very clean. Front desk staff did not seem interested in my time. When checking in I felt like an inconvenience. Hotel was a great place to stay while visiting Bryce Canyon. It allowed us to get an early start so that we could visit the park almost alone.

"Characterless corporate"

zola025, Exeter, New Hampshire 26/08/2016

Zero character chain hotel. Cramped pool, way too small for the size of hotel. Breakfast is run like a military operation, don't show up after 9.30 or you'll find the breakfast bar has been cleaned up, chairs on tables, disinfectant wafting through the air. Pretty stupid given to hike in summer, you want to be out early and back for brunch. The breakfast room then sits empty until the next morning... no lunch or dinner served. We had a room for 6- the sofa bed was so uncomfortable and the concierge had no solution (except extra towels, seriously?).

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a review of our hotel. I apologize for your experience with us. We want each of our guests to feel welcomed and comfortable. I apologize that this message was not received during your stay. Thank you for bringing these issues to our attention. I apologize again. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Good location for family vacation to Bryce Canyon National Park"

David C, Princeton, New Jersey 26/08/2016

We had two queen beds for two nights while we visited Bryce Canyon National Park. The hotel room is fine for our family of three. Nothing really special stands out about it. The beds are comfortable enough for a good night's rest after hiking a lot. The flatscreen TV has some digital cable channels if you want to relax in your room. The air-conditioning is quite loud when it kicks in automatically. Our room came with microwave, a good size fridge, and coffee maker with no name coffee. I will say this is one of the largest two queen bedrooms I have ever stayed in. It is very spacious. The breakfast buffet is also pretty good for free buffet standards. Well the donuts were dry, the eggs were fluffy and not runny, sausage was good, in the coffee was pretty good to get the morning started. They had very thin bacon. The hotel is located right across from Rubys Inn. There's also a small scale town with general store, ice cream, and ATV rentals. The location is very good in the small town of Bryce.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear David, Thank you for writing a review of our hotel. I am delighted that you enjoyed your stay here with us. I hope you were able to enjoy some of the many amenities offered at Bryce Canyon City. Please tell your friends and family about us. Come visit us again soon. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Factory style hotelling"

Sam B, New York 25/08/2016

While there is not much options at Bryce for lodging, this hotel has Zero personality, Zero charm, Zero experience but 100% not worth the price. There are many cute inns, ranches and B&Bs a little outside the park if you don't mind driving 10 min. Everything runs like a factory to turn ppl in and get them out. But, room was clean and beds were comfy. Hotel smelled like antiseptic and breakfast was standard and mediocre at best (all processed) For the level of service and experience, it should be half the price. They simply take advantage of lack of options in the area and hike up prices for naive families.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear Sam, Thank you for writing a review of our hotel. I am sorry to hear that your stay with us was less than satisfactory. I apologize for the impression that was left with you. Thank you for bringing these issues to our attention. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Nice hotel near the canyon"

Zooks13, Mississauga, Canada 25/08/2016

This is a rather new hotel located near the entrance to Bryce Canyon National Park. The rooms are clean, spacious and comfortable. A hearty breakfast is served every morning for guests. The hotel has laundry facilities, a pool and hot tub. There is a shuttle stop on the property to take you into the park if desired. The fee is included in your park pass. There are stores and restaurants located across the street at Ruby's Inn as well as on the property. We would stay here again.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a wonderful review of our hotel. I am delighted to hear that you enjoyed your stay here with us. I hope you were able to take advantage of the many amenities we have to offer. Please tell your friends and family about us. Come visit us again soon. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"It was fine"

EBABWBMB, Philadelphia, Pennsylvania 24/08/2016

We stayed for 2 nights. I think other reviews echoed our experience. The hotel is nice, wouldn't classify it as grand. It's clean and seems well maintained. The sofa beds stink and since it's brought up numerous times you would think they would address it. Ours was missing a spring at the bottom. Kids were forced to sleep together which wasn't the plan. Breakfast was fine. Fast and had options. Rooms are a little darker than prefer. Everything seemed clean and in good shape (except sofa bed). Since there really aren't too many options this is probably the best in town. Would stay again.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a review of our hotel. I apologize for the uncomfortable sofa bed. Thank you for bringing this issue to our attention so we can avoid this situation in the future. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Best Western Plus"

bernie6214, Denver, Colorado 24/08/2016

This is one of two Best Western Hotels owned by the local family in Bryce. It appears newer and larger than the Best Western Plus Ruby's Inn which is across the street. For clarity sake as the names are confusing, the hotel I am rating is on the side of the street where the Sinclair station and shops are located. The other, Ruby's Inn, contains the main restaurant, grocery store, and fast food restaurant all on that side of the street. This hotel was excellent and our room was particularly large. Not sure why, or maybe they all are that large, but it was very comfortable and well maintained. The room gets a 5 rating. The breakfast that was included does not rate well; it is the same type breakfast served at most hotels, a couple of hot dishes, various breads and fruits. The first day we ate a little late, and everything was bad: the eggs were dry and inedible....and I can usually eat anything. The potatoes were like bricks; the biscuit was the quality of desert sand and the gravy....wheat paste...was just as bad. Grapefruit, thankfully, was some of the best I have ever eaten. The second day we had breakfast right after the place opened and it was better. Not great but better. Eggs were okay but not dry, the potatoes were softer, the biscuit was just plain bad so the recipe needs changing (I make a much better biscuit at home), and the grapefruit continued to be superb. I would stay here again because the room was so nice and I can live without a great breakfast. Overall, because of the breakfast, I have to give it 4 instead of 5.

"A beatiful hotel near Bryce Canyon"

SuziSh S, Tel Aviv, Israel 24/08/2016

We stayed one night in late July (27.07.16) at the hotel as part of our visit to Bryce Canyon. Amazing design, the charming room (2 Queen beds) was clean and very spacious (45 square meters). Breakfast was reasonable. The hotel is located at the entrance to Bryce Canyon and across the street there is a shopping complex and restaurants. During the summer (Wednesday-Saturday) there is a rodeo show next to the hotel (Bryce Canyon Country Rodeo), the show was OK but very amateurish. We really enjoyed our stay at the hotel and therefore strongly recommend (the price is not cheap: $ 253).

"Nice hotel close to Bryce Canyon"

TheEganFamily, Woking, United Kingdom 24/08/2016

We stayed here for one night while on a road trip around southern Utah and northern Arizona. There are very limited places to stay in this area, and this seemed one of the best - quite expensive for what is a standard hotel room with 2 queen beds, but we ended up with a fairly large room. It's a nice hotel with a pool, and the breakfast was pretty decent. What we were not impressed with were some of the check-in staff - the guy who dealt with us was ok, but some of the others sounded abrupt and off-hand, especially when dealing with foreign visitors. And when our room key-card didn't work, and I went to reception to sort it out, the woman barely acknowledged me and didn't apologise for the inconvenience. Not great customer service. By the way, Bryce Canyon is amazing, wish we'd had longer to explore it more. There's a great little pizza place inside the park, near the main lodge.

"Bryce Canyon"

Marc J, Buffalo NY, United States 24/08/2016

The hotel was located at the entrance to Bryce Canyon and very close for other venues around the park. Breakfast was good and I liked the ease of using the parking area. Everything we needed was either across the street or very nearby. Better than most hotels.

"Average hotel"

hkoza, Ahmedabad, India 23/08/2016

Recently have vistied Grand Canyon and Zion National Park = USA, during my toru, was stated in this hotel for one night, there are many hotels sourrinding this hotel, but breakfast place is away from hotel, they have only one place for breakfast, there is no room service and very slow speed of WIFI, it's OK for one night but not so good, area is good room is good but no services.

"Great place to visit Bryce Canyon National Park"

Labergedan, Trois-Rivieres, Canada 23/08/2016

We visit Bryce Canyon National Park in july.We stay two nights at this hotel. The room was perfect. The souvenir shop near the main lobby as a lot of hand craft souvenir, in fact it was the best souvenir shop we have seen in our two weeks holidays. We can by wine from a small shop. We can use the free shuttle to the Bryce Canyon National Park just in front of the hotel.

"Great location, nice hotel."

dawn g, Downingtown, Pennsylvania 22/08/2016

We stayed here while visiting Bryce Canyon. Perfect Location right outside the Canyon. Woke up early to see sunrise in the Canyon, less than a 5 minute drive. Check in was easy, staff was pleasant and welcoming, room was spacious and very comfortable. The breakfast buffet was good. Overall, a fabulous stay. Would definitely return. Good value for the price!

"Beautiful new hotel at Bryce Canyon"

Colin J, St. George, Utah 21/08/2016

Just outside Bryce Canyon National Park, across the street from it's sister Ruby's Inn, this new hotel was very comfortable. We really enjoyed the breakfast buffet in the morning and hot tub in the evening. The exercise room was almost completely out of order - all of the machines appeared to be home models and had already been worn out completely, so we went for a walk instead (the altitude was too high to run.)

"short stop"

2016Anjali13, Baden, Switzerland 21/08/2016

We didn't have much time there, so we can only say that the room was nice and breakfast good. Staff at check-in were friendly and helpful. It's a very big hotel and the system of the lift to get to the right floor was a bit confusing.

"Good location - quieter option than Ruby's"

Liney1966, Birmingham, UK 19/08/2016

We stayed here as it was quieter - just over the road from Ruby's and next to The Rodeo ground. Easy to go over to the Ruby's area where there was a restaurant, shopping facilities and other lodging. Rooms were well equipped, clean and quiet. Plenty of free parking. Breakfast was a well stocked Buffett - plan your timing as coach parties leave early to the restaurant can get busy. Good value and an excellent location just on the edge of the National Park.

"Great hotel near Bryce Canyon"

tinkerelle, Worthington, OH 18/08/2016

Larger size rooms and bathrooms for a moderate hotel with lots of amenities. The staff was very friendly and helpful. We especially liked the morning breakfast. Hotel has a shuttle stop right outside so it makes it easy to get into Bryce Canyon. Be sure to have your park pass first!!! Hotel is also close to dining and activities outside of Bryce Canyon.

"Nice but.."

User 17/08/2016

I would have given this hotel a 5 because it's very nice, with clean spacious rooms. It's modern and has all the convenience you would want for a great stay. The breakfast buffet was amazing and it's super convenient to Bryce Canyon. However, i have to give 3 stars because I got stuck with the sofa bed. It was SO uncomfortable and broken. It ruined my day!!! And got no sleep! We are a family of 5 so a sofa bed is important! If you have a family of 5, consider 2 rooms or somewhere else!

"Vacation stop"

LaDonna P, Corpus Christi, Texas 16/08/2016

This hotel is convenient to the park and the rooms are huge! The beds were comfortable with good linens. There was a desk, and the wifi was good. The hotel is new and very lovely. They had the best breakfast of any hotel on the trip. Service was good and the had all the amenities. We were with another couple and we were all very pleased.

"Overpriced given motel-like feel to rooms"

Douglas M, San Francisco, United States 16/08/2016

Paid $280 via Positives: The lobby, staff and food were all fine. Swimming pool and hot tub are medium sized and enjoyable. Cons: As with all BWs I've stayed at I felt the rooms had a cheap motel-like feel reminiscent of a $80 room not a $280 room. I'm not that bothered about the room size too much if it has a nice ambiance (light, fresh, style, quality fittings, view etc), however the room was drab and stuffy

"The name "grand hotel" not justified"

User 15/08/2016

Hotel clean and nice but without any charme: no Restaurant, no Hotel bar, even not allowed to drink something in the Lobby area. Absolutely no hospitality! Breakfast included but of very bad quality. Stressy buffet, stuff waiting to clean up tables.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear Jean-Jacques R, Thank you for writing a review of our hotel. I apologize for your experience in our hotel. Thank you for bringing these issues to our attention. We want to avoid this same situation in the future. I apologize again for your experience. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Great Place to Stay"

User 15/08/2016

We love Best Westerns. They are usually really nice hotels, and we love the free breakfasts. The rooms at the Bryce Canyon BW were really great. One of the best bathrooms. We love it when the sinks are in a separate room. This one had double sinks and a huge counter. Breakfast was very good, but very crowded. Great location--the shuttle picks up right at the hotel. We recommend this hotel. Internet is slow.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a wonderful review of our hotel. I am delighted that you enjoyed your stay here with us. Please tell your friends and family about us. If you have any questions, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Close to Park, clean, roomy, free big breakfast..a bit pricy but worth it!"

Laxmom3kids, Perry Hall, Maryland 13/08/2016

We stayed 2 nights in a deluxe suite room. It was huge. 2 very comfy queen beds and a sitting area with a totally uncomfortable pull out sofa. My son didn't sleep great, but it was only 2 nights out of 10. The room was a little pricy, 300+, but did include a nice breakfast and was large. Lots of nice towels. We didn't try the pool. We were only 5-10 minutes from the park. Not a lot of food options in area. I would recommend eating in the park at the Bryce Lodge. Nice fresh food at reasonable prices. Especially for lunch. Based on how the other hotels looked outside the park, this was the best place to stay.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a wonderful review of our hotel. I apologize that the pull-out bed was uncomfortable. I am delighted that you enjoyed the rest of your stay with us. Please tell your friends and family about us. Com visit us again soon. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Brand new hotel with a pretty good complimentary buffet breakfast"

Mark H, Irvine, California 12/08/2016

Brand new hotel with a pretty good complimentary buffet breakfast. Nicely appointed rooms that are cleaned very well. Rodeo grounds are right across the street. Nice pool and jacuzzi area...Nice laundry change machine! The main area of Bryce City is a short walk from hotel. Ruby's restaurants, shops and another hotel. You can buy your Bryce Canyon admission permit here at Ruby's Best Western Hotel. No restaurant on premises and not a lot of choices for restaurants. I think Ruby's own pretty much everything around here including this hotel. There is a shuttle stop here to Bryce Canyon entrance.

"Comfortable, quiet hotel near the NP Vis Ctr"

Bruce B, Washington DC, District of Columbia 11/08/2016

We stayed 2 nites in a 2 Q room, upper floor, facing the front. Rooms are spaciios, beds were comfortable, ac effective in 100F+ heat. Hotel shuttle to the NP V Ctr is across the s street at BW Ruby's complex. Or, if its early before 9am, drive 5 minutes and 2 miles to the NP Vis Ct and then take the V Ctr shuttle to park stops and trail heads. Walk the narrows with poles early, check w NP for flash flood conditions in the morning, before 930 when it becomes crowded. BW owns the area. Ruby's Inn is across the street with a mediocre rest buffet and an adjacent Ruby's fast food burger/franks place. There also is an adajacent RV couple and A ruby's Western dinner show with an overpriced dinner. Best place to eat is nearby Bryce Canyon Pined Motel a, about a 7 minute drive and about 1 mile N of the Subway. Yes there is a Subway nearby which is a far better alternative than the BW Ruby options.

"Best Western Plus Bryce Canyon Grand Hotel"

Waymon S, Fairfield, United States 11/08/2016

This hotel was one of the only one's close to the entrance of the Park. The room was clean. The only thing disappointing to us was no breakfast. There was a restaurant on location, but my husband hurt his knee and we wanted something to take back to the room.

"Poor service"

User 10/08/2016

Rooms are fine and spacious. Wifi is terrible. The reception staff are very unhelpful and feel they need to provide the minimum of service and are just not forthcoming in any way about the hotel or the local area. Bryce itself is simply amazing

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear Jonathan P, Thank you for taking the time to write a review of our hotel. I apologize for your experience with our front desk staff. I will be sure to see that our employees participate in a mandatory customer service training. Thank you for bringing this issue to our attention so we may be able to avoid similar situations in the future. I apologize again. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Big rooms but Noisy"

fmtd519, Smithtown, New York 10/08/2016

Great location a few minutes from the park entrance and next to little village with gift shops, ice cream etc.Two queens with a pullout. Room was a nice size. Pullout was awful. My 11 yr old couldn't sleep on it . Hotel gave us a rollaway instead. Problem here is the noise. When people walk in the room above it sounds like a bowling alley! Walls also paper thin. Amazing that they don't take this into account when they build these hotels and plan on charging $300 a night. If you need quiet, this is not the place for you. Pool and hot tub very nice and kept very clean. Problem here is there are only about 20 lounge chairs! Everyone comes back from hiking and wants to go in the pool. We never got a chair by the pool. They were always all taken. Free breakfast the usual stuff. You can get hot eggs if you catch them putting a fresh tray out.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to write a review of our hotel. I apologize for the noise and the pullout situation. Thank you for bringing these issues to our attention so we can figure out a solution to this problem. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Limited Options in Bryce Canyon City"

RWBucklin, Menlo Park, California 10/08/2016

While Bryce Canyon is a stunning park, guest accommodations and food services are extremely limited. Bryce Canyon City is dominated now by Best Western. The hotel is minimal and services are limited. It's functional at best. In/our of the hotel was straightforward and simple, breakfast was adequate. This is the best choice in Bryce Canyon City. You have to search far and wide for food and drink, however.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a review of our hotel. I apologize for the negative impression that we left with you about Bryce Canyon City. It is very difficult to build a huge industry in such a rural area. It is our goal to provide each of our guests a pleasant and comfortable stay. A home away from home. Thank you for comments. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"No surprises for better or worse, not even the relatively high price"

Neta_Amit, Haifa, Israel 09/08/2016

Just what you'd expect from a decent chain hotel - impersonal, (very) clean, efficient. I cannot fault the place. Room was good. Bathroom ok. linens and towels - fine. Breakfast - ok, though I'd prefer more fresh vegetables and fruits, and a variety of cheeses. Price - on the higher side probably due to lack of competition. Would I go back? Yes - due to what I perceive as lack of competition...

"Roomy, clean, convenient."

jskim, wilton, ct 08/08/2016

The rooms were large and roomy. We requested four rooms near each other and received four adjoining rooms with connecting doors. They had a convenient little bank of computers and printers. Well-maintained laundry facilities and a convenient pool in the center of the hotel capped off the amenities. Good hearty breakfast, right down the street from Bryce, we should have stayed another day.

"Great option at Bryce"

lillilillililli, Pennsylvania 08/08/2016

This hotel is a great (probably the best) option for lodging around Bryce in my opinion. The hotel was new, clean, and in very close and in easy proximity to the park. It was VERY easy to hop in the car for trips back and forth to Bryce, and there was no issue driving in the early morning or evening for sunrise/sunset. My daughters really enjoyed a pool and hot tub break each day and the breakfast was a nice way to start the day (especially given the REALLY limited dining options in the area). Our one complaint was that the air conditioning unit was loud and did not have the feature to keep the fan on. It was a little difficult to sleep with the intermittent noise.

"Pleasantly Surprised"

Debsz828, Philadelphia, Pennsylvania 07/08/2016

Awesome! Not the Best Western a Northeasterner is used to. Pricey, but it's the only gig in town except for Ruby's. This property is owned by Ruby's too. Nicely decorated, clean and convenient. Wish they had a restaurant on premise. Breakfast was fair but included. Pool looked nice but small.


Olivier H, California 05/08/2016

The main building is built around an outdoor pool. Many rooms face directly the pool which is open until 10pm. Too bad if you want to go to bed early, say to hike at sunrise. The floors are ultra thin, very poorly made: you hear your upper neighbors stomping around, especially the kids. Request an upper floor.

"Outstanding. New, clean and convenient."

amyandpeteb, Sutton, New Hampshire 05/08/2016

Summary: We stayed here for one night while visiting Bryce Canyon. The breakfast buffet was quite large and staffed very well. We were really impressed with this hotel, and it's too bad we had to leave after one day. Room: The room that we stayed in was very large, neat and clean. Staff: Wonderful. Overall value: Really good. We've paid more for places not nearly as nice. Location: Perfect. ~5 minutes from the park entrance and 2 minutes from stores. Would I stay here again: Yes.

"Best of Bryce"

trackywebb, Crawley 04/08/2016

We stopped here on our way back to Salt Lake City, with the intention of visiting the amphitheatre the following morning. This was the only hotel that asked for a voucher or confirmation on our travels. The reception area is vast, and spacious, so no problem checking in trying to avoid other guests. The room was good, with a reasonable view. Air conditioning was good, as was the breakfast the following morning. Pretty much all you could eat! No problems here at all.

"A Wonderful Home Base from which to Explore the Area"

HoaiPhai, St. Catharines, Canada 04/08/2016

Stayed just one night travelling with four other adults and four kids, this Best Western more than met our needs. Book at least a couple of days to allow yourself the time to experience the canyon at different times of day and to see the area's other points of interest, especially if you have never been to this art of the world. It's proximity to Bryce Canyon National Park and other local attractions is most convenient and the hotel itself is warm, comfortable, is tastefully Western in decor. Wonderful buffet breakfast and the hotel's staff is friendly, efficient, and helpful. I'd gladly return but book more time at this hotel because the area offers so much to see.

"Nice hotel but lacked the personal touch"

Scarletfez, Ruislip, United Kingdom 03/08/2016

Cannot fault the hotel, rooms were great, and everything else was good. Obviously caters for numerous coach trips passing through so to big, busy and impersonal for me. Horses for courses as they say. Ideally located for Bryce National Park.

"Convenient to park."

TXFlowerLady, Temple, Texas 01/08/2016

Probably the best asset of this hotel is the location next to Bryce Canyon NP. We stayed in this hotel about 10 years ago and it seems to have grown since then. This is a huge complex. There are lots of rooms, a couple of restaurants. Several shops and more. Our room is in the main building and close to the indoor pool. Our room was clean, well lit and we had a microwave and refrigerator. A nice addition is 2 luggage racks. For the life of me, I don't understand why hotels that cater to couples and/or families only have one luggage rack. The negatives: the carpet in the bath area is "threadbare". The fluorescent lights are ugly and take a while to be fully lit. The halls are noisy It's ok for one night, but it's not as nice as the other Best Western that is close by.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for you review of our hotel. I am delighted that you enjoyed your stay here with us. Please tell your friends and family about us. Come visit us again soon! If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant


paarias2011, Jacksonville, Florida 30/07/2016

Bryce Canyon is beautiful, the formation of the rocks and the colors are fantastic. I recommend this trip to young families, so they can enjoy hiking, The hotel has a nice restaurant, and store with a lot of reading material about the canyon.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for writing a review of our hotel. I am delighted that you enjoyed your visit to Bryce Canyon National Park. I am happy to hear that you found our on-site amenities helpful. Please tell your friends and family about us. Come visit us again soon! If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Best hotel option in Bryce a little removed from everything ruby's"

Sara_sakflva, Arlington, VA 28/07/2016

Bryce is dominated by Ruby's. As soon as you drive in, you'll see that. This bw is a little removed from all of the ruby's stuff which I liked. The rooms are large and worked for us. The pool and hot tub we were very nice. There is a nice little patio with tables and a fire pit next to the pool. We tried to have lunch there one day, but unfortunately it was too windy.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to write a review of our hotel. I am delighted that you enjoyed your stay here with us. I am happy to hear that you enjoyed our outdoor pool and hot tub. Please tell your friends and family about us. Come visit us again soon. If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Pleasantly Surprised"

User 28/07/2016

Stayed with my son while on vacation visiting Bryce. The close proximity to the park entrance was super convenient and the included breakfast bar was a fantastic start to our days! Overall very happy!

rubys_inn_management, manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Dear Susan B, Thank you for writing a wonderful review of our hotel. I am delighted that we were able to exceed your expectations of our hotel. I am happy to hear that you enjoyed our breakfast buffet. Please tell your friends and family about us. Come visit us again soon! If you have any questions or concerns, please call 435-834-5341. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manger's Assistant

"Loved it."

E1942, Petoskey, Michigan 27/07/2016

It has been a year since we stayed there but it was a really nice place. They served an awesome breakfast. I would recommend this hotel to anyone. Convenient to Lake Powell which the reason we were there.I don't remember the actual date but it was late enough in the season that the rates were reduced. That was a very nice perk.

"Nice hotel near Bryce Canyon National Park"

twobacks, Sandy, UT 27/07/2016

I stayed at this hotel while touring Bryce Canyon National Park. It is centrally located in Bryce Canyon City. Restaurants and shops are withing walking distance. Also, the bus service is convenient. You can walk over to the main terminal or drive a short distance with your car and park in the bus terminal parking lot. My room was nice and quiet. I got a good night's sleep every night I was there. The free breakfast every morning was excellent.

"Good hotel for visiting Bryce"

User 27/07/2016

Hotel is good, rooms are cleans and wide and the personnel is efficient and polite. Location is very convenient as it is only 5 minutes driving from Bryce Canyon park entrance. It is probably the best choice where to stay in Bryce. Breakfast is included in the room rates and it is quite good; as usual there is the problem if limited space for the size of the hotel and therefore you should expect to wait a little bit before having breakfast

"Typical hotel with breakfast included"

nancylvh, pennsylvania USA 26/07/2016

Clean hotel, nothing special except the grand breakfast buffet included with your stay. Can get crowded and may be difficult to find a table. There are not many options around Bryce for lodging and its close to the park. There is a nice pool for families to swim during their stay.

"Nothing Fancy, Clean and OK Location."

pc8862, CA 25/07/2016

Nice hotel. The location is ok. Service is ok. There is not much choice in that area, so this nice and clean hotel is acceptable. If I have a chance to go back there I will choose a different hotel. The other one is located in the Bryce Canyon and the price is pretty much the same, but much BETTER location.

"A place to stay"

hollyc366, Jackson, nj 25/07/2016

Very close to park entrance but not a memorable place. Stayed one night, and could hear the bathroom, shower and sneezes from the rooms around us. Busy and small breakfast area. At least parking was free.

"Good Hotel for Stay in Bryce"

Tan Q, Shanghai 25/07/2016

The hotel is located just a few minutes drive to the entrance of the Bryce Canyon NP. With spacious parking lot, the hotel has nice and clean room with comfortable beds. The front desk people were not very warm, and the restaurant for breakfast is crowded. So we had to finish the food outside under the strong sunshine.


User 24/07/2016

Room was nice. But I could hear the people who stayed above us as they walked around. The front desk people were not very warm. They use interns from different countries. Close to Ruby's restaurant accross the street.

"Decent option if you can't go camping in/near Bryce Canyon."

User 22/07/2016

A decent option if camping isn't a possibility when visiting Bryce Canyon. Very close to park entrance/shuttle service and across the street from the Rodeo, which was a bug hit with our 5 and 7 year olds.

"Spacious great hotel in excellent location to Bryce canyon"

Udawn2013, Tampa, Florida 20/07/2016

The rooms are so large and nice. comfortable beds and clean rooms. It is just a few minutes drive to the Byrce canyon entrance. We arrived late evening and were in time for sunset. The entrance fee is not for late hours and we could check the sunset out. Next day we checked the rest of the spots. This property is well maintained. I loved the breakfast. The eggs were done well and not running like in other places.There were several people in the breakfast area. They all wore gloves and the cleaning person wore a face mask as well . The place was clean and stocked thru the busy morning. It is close to the little shopping area so we could spend some time in the late evening/night. My daughter loved the ice cream shop with it's unique flavored icecream.

"Bryce Best Western Plus"

Sandy S, Richmond, United States 20/07/2016

The hotel was good in that it offered a clean room and a pool. Breakfast was free and was just okay. I'm not a fan of buffets with other people coughing on my food. We didn't find a cocktail lounge to relax in, and dinner on the property wasn't available either. If you want more than a bed, stay at Ruby's Inn, where all the action is.

"Nice hotel w/ great breakfast"

Andrea F, New Jersey 19/07/2016

Upon arrival, we were given our room keys. When we got to our room we were disappointed to see the room was not ready (even though we checked in well after check-in time). Thankfully, the front desk was very accommodating and apologetic. They quickly gave us another room. They room was spacious and the pool (while small) was nice. The best part was the huge complimentary breakfast the next morning. Lots of fresh fruits and hot options too. I'm told (and could tell too) that is Best Western is the nicer of the two in Ruby's Inn.


Jason B, London 19/07/2016

Accommodation choices here are really limited and this is about your best bet. It's a very vanilla Best Western in both amenities and decor. Small pool in a prison type arrangement, dark corridors and rooms and swirly carpet, all circa 1980. The staff though we're cheerful and helpful and the "Denny's" style breakfast was solid with a huge selection. With some updating this could be a much nicer hotel, although with zero competition I can see why they haven't bothered

"Minutes away from Bryce National Park"

User 18/07/2016

We had a great time in Bryce National Park and were happy to have found this hotel so near the entrance to the park. For a Best Western Hotel this property is more expensive than usual but there are not many other choices in this little tourist town. The property is obviously newer, everything was very clean. However, you must be aware that if you reserve a King sized room you be placed near the elevators, and you can hear everything in the hallway. In addition to this noisy location, the air conditioner and the fridge were so loud that every time they would kick in we would wake up. We hardly slept while we were there. It's so surprising that such a new property would not invest in better AC's and fridges. Also, there is very little cell reception in the area and the wifi is very dodgy. This wasn't a problem as we were trying to disconnect. The breakfast room was very popular and always filled, but everything kept on being restocked as soon as it ran out. The staff there was very friendly and courteous. However, our experience with the front desk was rather lack luster as the attendants there had no personality and had difficulty explaining things beyond their check-in speil. Next time we will probably stay in Torrey, a charming nearby town. There seemed to be several lodging choices (hotels, B & B's) there and more local cafes and restaurants that in the little "town" of Bryce.

"Nice hotel"

User 16/07/2016

We stayed here on our first trip to America. Nice staff, clean room and there's a pool. We were also very very impressed with the free breakfasts every morning. So much choice! The location of this hotel is also perfect only a short drive to Bryce but there are also press shuttle buses very frequently to and from the hotel. Only letdown was that we were in the ground floor and in the morning other guests were very inconsiderate and loud walking past our room as it was close to the lift at 05:30 am each day and woke us up.

"Clean hotel, great location, not as crazy as main Ruby's across the street"

mgmcpa, San Jose, California 16/07/2016

I was a bit afraid about staying in the Ruby's run tourist town outside of the national park, but we wanted to be close by and have a pool - worked out great. Because it costs a little more than the other Ruby's lodging, it seemed less chaotic. You are across the street from the restaurants and general store, so the parking lot is calm and generally empty of people. Breakfast was standard fair, but well maintained. Pool was nice. Room was clean and modern. You can't beat the location to the national park, much better than driving back and forth to Tropic.

"A very nice hotel, with comfortable big rooms"

JesseGuzman86, Lakewood, California, United States 14/07/2016

We were traveling to Bryce National Park just like most people who are here. The hotel itself is very nice, clean, large and very well maintained. Plenty of parking. The front desk staff was not super friendly, but not rude. Just very mechanical. The rooms themselves were very big, clean and comfortable. Only two complaints about the room. The first is that the fridge didn't work well, it went on and off. There was a rough stain on the carpet. The pool and jacuzzi area was very nice. Breakfast was very good and much better than the food that can be found in Bryce's limited restaurants.

"Best choice in the area"

19087lisa, Wayne, Pennsylvania 14/07/2016

This hotel appeared new on the outside but looked a bit dated on the inside. Room was clean, large with a nice bathroom. Breakfast was plentiful but crowded. In fact the dining area was so crowded, with no seats available, that they had us take our breakfast into a meeting room to eat. The area around Bryce does not offer much when it comes to lodging or food. Location was good, short drive to park entrance.

"Nice accommodations "

IWannaGetAway4Fun, Manhattan, Kansas 13/07/2016

Spent the night at the Bryce Canyon Grand Best Western Plus. I would rate this as above the average concept of a Best Western brand hotel. Spacious room, bath with double sinks and separate shower area, nice small pool, and free full breakfast. Convenient free town/Bryce Canyon National Park shuttle station in front. Our only concern was only one elevator for four floors and half of the hotel rooms had us always waiting.

"great winter retreat"

Jon L, Pasadena, California 13/07/2016

We travel to Bryce Canyon each January for a couple of days and stay at the Bryce Canyon Hotel. We have been there 4-5 years in a row. Good service, low crowds, good buffet breakfast included. We typically enjoy the outdoor hot tub as well. Highly recommended. Discount prices available on-line during winter months

"Great location, EXCELLENT BREAKFAST!!"

Carol S, Londonderry, New Hampshire 13/07/2016

We stayed here for 1 night as part of National Parks tour. Good size room with frig. Excellent breakfast, variety of choices and even for me with food allergies (dairy & wheat) I found things to eat. Great location, very big. We enjoyed the hot tub and pool in the late afternoon/early evening – hot tub was a little too hot for me. Great place to stay while visiting Bryce Canyon.

"Beutiful hotel. Very good location"

YZyz48, Tel Aviv, Israel 12/07/2016

The hotel has very beutiful lobby. Location is about 4 km from the park entrance. Very large rooms. Noisy airconditioning unit (but you do not need it at night because of the cool weather). Good WiFi connection but you have to reconnect when you return to the hotel. Good breakfast (No fresh vegetables). Comfortable beds. Expensive.

"Very nice!"

Chris S, Scappoose, Oregon 12/07/2016

This is the newest hotel outside of Bryce Canyon. It is spacious and modern. Room was big and clean. Nice pool area. Wifi was fast. Good, standard breakfast buffet included. There is a shuttle stop right outside if you don't want to drive into Bryce Canyon. It looks to be the best option in the area!

"Good experience-31/2 stars"

Beader88, Upland 11/07/2016

Our room had a fridge and a microwave, and a small coffee maker. The room was fine. The bathroom has updated fixtures. The bath and toilet are in their own room separated from the double sinks. Hairdryer, soaps, shampoos are available. The bed is comfortable but the pillows are stuffed with foam and are "bouncy". Nice to have free wifi. We had a pretty good breakfast buffet of scrambled eggs, bacon, sausage, fresh fruit, hot and cold cereal, breads, coffee, juices. I liked that on the bottom floor next to the water fountains there is a water dispenser to fill our portable water bottles.

"Great place to stay, would return!"

Lisa N, Arlington, United States 11/07/2016

I'm so glad we chose this hotel and not Ruby's across the street. That place is a zoo! The Bryce Canyon Grand Hotel has spacious rooms, complimentary breakfast, outdoor pool/hot tub & fire pit. Hotel is near to grocery store & restaurants without being in the middle of the melee! If lodging directly above a grocery store, tourist trap gift store & restaurant appeals to you, stay at Ruby's instead. If you prefer it a bit quieter, stay here at the Bryce Canyon Grand!

"Trip with Granddaughter"

Robert N, Midlothian, United States 11/07/2016

The hotel was very nice, the location was ideal for what we wanted to accomplish, the pool was very nice and clean, the overall appearance was very nice, everything was in walking distance to the park shuttles and restaurants. Great value for the location.

"Very nice and clean"

Touringwithkids, Tequesta, Florida 10/07/2016

Stayed here to break up our camping trip and to be near Bryce to find camping the next morning. This place was very nice and I wish we could have had more nights here! Everything seemed clean and new. They even provided an extra bed for 3rd child without is even asking - a total surprise. Everyone on staff was friendly. Morning breakfast was a good variety (eggs, bacon, sausage, waffles, fruit etc), and even included biscuits and gravy, one of my favorites. We had to check out early to get a campsite at Bryce, but I wish we could have utilized our full time here! The park is very close to Bryce Canyon NP and it seemed like everyone staying at hotel was going to head to park. I think they even run a shuttle to the park if you don't want to drive your car in. Overall, hotel was great. Only downside was that it was a little pricey, especially given how little we used it, but at least it was a great place!


Mlsh, USA 09/07/2016

Large spacious rooms but everything is a bit dated. Ok for one or two night stay. Breakfast buffet was the usual continental fare, nothing worth mentioning. Not many options at Bryce, this is definitely among the better ones there. Check in time is 4pm.

"Overnight stay in Bryce Canyon"

daisysmdk, Los Angeles, California 08/07/2016

My family needed a hotel room for a 12 hour stay near Bryce Canyon National Park. We were zipping through the park en route to our next destination and only needed a place to sleep. This hotel gave us a very comfy and clean room, the nicest service, a great pool and it has a central and very convenient location. Free wifi, laundry room, refrigerator/freezer in room, daily offers all of the things that a traveler requires. It was quiet, mostly filled with families visiting the park and we all slept very well. My only complaint was that it was a LITTLE expensive for what it offered, but this is the high season for the park, so I can understand why.

"Great addition to the overnight options at Bryce National Park"

Rodsbabe, Greensboro, NC 08/07/2016

A group of 6 friends recently stayed 2 nights at the Best Western PLUS Bryce Canyon Grand Hotel and all of us had a great experience. The lobby is beautiful, the check in was efficient and the rooms were comfortable and clean. While outside the gates of the national park, it is still close enough to be within the park in minutes. We used the laundry, the bool, hot tub and had breakfast two mornings--all were excellent. This hotel is set back a little from the road and offers more quiet and privacy over the other mega hotel site across the road.

"Good value"

faithnglory, Tyrone, Georgia 07/07/2016

Had a standard queen but were surprised to receive an upgrade to a suite during the busy summer. Comfortable rooms and couch. Checkin and out was easy and many items were on the breakfast buffet. Wished we could have stayed more nights or had this hotel located at our other stops during the rest of the trip.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Best spot in Bryce? Fourth of July"

User 07/07/2016

Really comfortable, great breakfast, great location next to rodeo. We saw incredible fireworks nearby. Impressed by my first Best Western stay. There is a lot more activity happening at the Best Western Ruby across the street, but I think this is the nicer property.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. I hope you were able to enjoy a Rodeo show. I'm glad you enjoyed the fireworks. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Good size room."

Mark C, Albion Park, Australia 06/07/2016

This is a good size room with two queen beds, plenty of room to move about. The bedding is comfortable except they have very small pillows, almost half the size of normal pillows. There is a small fridge and tea/coffee machine. There is free Wifi. They have a restaurant on site, for guest. I suggest finding another location for your food as this was the worst breakfast meal I had. Everything was over cooked and rubbery. They did have some cereals and fresh fruit.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that your stay with us was comfortable. I apologize for your experience with our breakfast. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"The good, the bad, & the price"

EMK260, Brooklyn, New York 06/07/2016

The good - Perfect location for a Bryce overnight. Room was large, excellent condition, nicely furnished & perfectly clean. Specifically liked the double sink vanity. Hotel lobby is inviting & hotel was quiet. Included breakfast - large selection & friendly staff The bad - Only a small outdoor pool - it gets cold up by Bryce at night even in the summer - so r the average tourist will not be able to get in their evening swim. The fitness room is small and sad looking. The front desk staff in the evening were polite & professional, by checkout the agent would not say good morning. The price - As other reviewers pointed out, Bryce does not have many choices & this hotel seems to be the best - so they charge top dollar like what you would pay at a fancy resort & instead receive a decent overnight motel. So if you want to stay in Bryce, this is the place. But there are other options if you don't ming travelling to your motel after a day at Bryce.

"Great location, large rooms, very new"

Mark A, Douglassville, Pennsylvania 06/07/2016

My family of 4 stayed here in June 2016 for access to Bryce Canyon. The hotel is only about 1 mile from the park entrance so you can't beat the location unless you're inside the park. The hotel seems really new and everything is very clean. The rooms are quite large, which is great with 4 people and lots of luggage in the room. Nice TV and solid WiFi in the rooms. The pool area is quite nice as well with a good sized pool and hot tub. The breakfast is far beyond what I normally expect since it is included in the price. They had just about anything you could imagine -- eggs, bacon, sausage, oatmeal, pancakes, waffles, French toast, doughnuts, danishes, fresh fruit, yogurt, breads, muffins, etc. The spread was quite impressive and was a great way to charge up before a long day of hiking in Bryce! Note that there are 2 Best Western Plus hotels in the same area. The other one is Ruby's and we were SOOO glad we stayed at this one and not Ruby's. This hotel is away from all the insanity across the street. Ruby's area has a little of everything -- hotel, grocery store, gift shop, grocery store, restaurant, fast food place, etc. If is far too chaotic for our taste so if you like a little peace, do yourself a favor and stay at this hotel instead of Ruby's. There isn't much to eat around Bryce City so you're stuck with one of the Ruby's options or heading out of town as we did. If you drive 4 miles out of "town" there is Bryce Canyon Pines, which is pretty good but there is usually a long wait.

"Average for the price of a resort"

Ed G, Los Angeles, California 05/07/2016

Located just outside of Bryce Canyon Park, this is capitalistic greed at its worst. It is not a bad room, but nothing to write home about. 2 Queen beds and a small desk in the corner. The lighting is dim, especially in the bathroom. The TV stand has a small fridge and a microwave in the cabinet. There is a single side chair and a secretarial type chair at the desk. It is clean, if you don't mind a little peeling wallpaper. The lobby has a nice fireplace. But I really don't think you get much value for your money. I had a nice view of an RV park from my window, if you like looking at trailers and motor homes. We arrived at a little after 8PM. By the time we were checked in and headed out to get dinner, all area restaurants were closed and we had to microwave some TV dinners in our room without any utensils supplied by the hotel or plates, etc. There was a fitness center, but it did not have any free weights and the single cable machine was half broken. It also closed too early at 10 PM not giving us enough time to get a decent workout. If you want to listen to music, there is an extra charge of $10 per day. The girl that checked us in was offensively pompous.

"Water Leak in the room"

Parag M, TO, CA, United States 05/07/2016

We reported water leak at side of the bed. Room service tried to get rid of water by putting Air blower. Air Blower was running whole day. We could not even rest in the room. Problem did not resolve. Leak was massive. Almost ¼ inch at side of bed. They are trying to fix it temporarily and gave excuse that carpet was shampoo recently. I am sure water was coming from bathroom. It needs repair. They gave us different room. Definitely there was inconvenience due to this.

"Large, comfortable room"

bobthatsme, Silver Spring, Maryland 04/07/2016

A spacious, well equipped room makes for an excellent home base when visiting Bryce Canyon. The breakfast was top-notch for this level of motel and always fully stocked. There was no view from the room we were in, but there is a nice pond next to the motel by the Shuttle Stop and you're in walking distance of pretty much everything Bryce Canyon City has to offer (which isn't much, though). The only major negative was that it had a very loud air conditioning unit.

"Attractive, roomy, comfortable"

Rainydock, Lansing, Illinois 04/07/2016

Conveniently located about 2 miles from the entrance to Bryce Canyon National Park, this newer hotel greets you with an attractive lobby complete with large fireplace and sitting area. Then it surprises you with a room that is considerably larger than the average mid-priced hotel. Then it coddles you with comfortable beds and a quiet and effective A/C system. There were 2 sinks that were separate from the shower/toilet room, so more than 1 person can get ready at a time in the morning. The breakfast buffet area is quite large, and yet we had to wait a little while to get in because we ran into a large tour group that took up most of the space. They ask for your room number before you can get into the buffet, but there is lots to choose from once you're there, hot and cold, from waffles to fresh fruit, all very good. There is a pool and spa outside which we didn't use. We also didn't run into any issues, so our contact with staff was limited. We had 3 meals at the buffet across the street at the Best Western Ruby's. The food there is average to good, a little pricey, but it was a convenient place for us. This hotel is not cheap during the summer season, but for us it was an excellent property.

"Mixed feelings on this hotel"

TIA1966, Glenolden, Pa. 04/07/2016

I loved the lobby of this hotel and staff were friendly. The rooms were nice and the location was convenient. My issues with the hotel were two things that made our stay less pleasant - the first was the air conditioning unit. This thing sounded like a jet plane taking off each time it went on (which was too often in my opinion) and it really ruined my sleep. The second was the refrigerator did not work very well. While in the room it's fine enough to use ice but when trying to chill water in anticipation of day hikes it was a problem. Breakfast was large and tasted fine. I really liked the hotel and everything about it except the two things I listed, but they did take away the our stay. Perhaps it was just an issue in our particular room.

"Really nice Best Western"

ggerskine, Orlando, Florida 03/07/2016

Built in the Western style with a rock fireplace. Very well done. They include breakfast and have great AC in the rooms. The rooms are great with nice bedding and amenities. They have a frig and a microwave. There is also free wi-fi. They also have a nice pool. It is in a great location as well. I would say it is the gateway to Bryce Canyon National Park.

"Didnt start well - but got a whole lot better"

donnellypalmer, London, United Kingdom 03/07/2016

After a 400 mile cross country trip and 10 hours + on the road what you don't want is a problem booking into a hotel you had arranged some fur months earlier...but guess what people this is what happened! We booked a two bedroom suite but on arrival what we had was a two room suite, with one bedroom. As I was traveling with my mother-in-law and my husband this just wasn't going to work - we are close but not that close! When we explained the problem to the reception they explained there were no two bedroom suites in the hotel so somewhere along the line the description had gone wrong. As we were so tired I bought another room and a day later the hotel company I booked through refunded me one room to my card so all turned out well. The rooms themselves are great - really big and very comfortable beds. Washing area was all you needed with a good supply of toiletries. The breakfast was really good - it had everything you could possibly want from fruit and cereal to cooked food and even a waffle machine to make your own waffles! There is a store just across the street with everything you could possibly want, plus an activities desk to book horse-riding etc. After our initial hiccup we had a great couple of nights in the hotel and would recommend this to anyone staying.


User 02/07/2016

Loved the location. Our room faced the Rodeo! The rooms were nice, clean and spacious! Hot breakfast and coffee was fresh. The staff were pleasant and knowledgeable about the park. Lovely place to stay but beware food choices aren't great (hotel breakfast is great.) The Food in Ruby's grocery store is over priced and the restaurants aren't that great. Bryce Canyon National Park is beautiful! This is the place to stay.

"Will stay again if we visit Bryce Canyon National Park in the future"

leo88copper, Houston, Texas 02/07/2016

It is a great hotel to stay for a road trip. Price is higher than others but worth it. It is very comfortable and is close to shuttle bus to Bryce Canyon National Park--right cross street in the Ruby's Inn. Will stay in this hotel again.

"Great location, roomy and clean"

Hector D, Los Angeles, California 02/07/2016

Great location - close to the entrance of the park, near restaurants. The reception desk person was great, the room was very spacious with a microwave, included a full breakfast buffet (a lot of choices, plenty of tables, good service). Either the bed or the pillows were not too comfortable. Could have slept better.

"Huge rooms"

Arthur_Martha, Brisbane 01/07/2016

Very comfy queen beds. Three of us and a whole lot of luggage fitted in. Double wash basins were a plus. It's located right outside the entrance to Bryce NP. Breakfast buffet was ample but boring with the same food each morning. Just a little thought would make it more interesting. Staff were polite but many did not know the area and unable to answer simple questions. Bit more training would help!

"Great time just a few yards outside of the Bryce Canyon park main entrance"

User 01/07/2016

We weren't able to stay in the cabins inside the park that night, so a stay at the Best Western Plus was our next choice. Great option! Right across the street from Ruby's - we took advantage of the pool on a hot day - great for the kids, plus did a load of laundry in the guest laundromat, which had new machines and detergent vending machine. Small gym with a few cardio machines and a cable multi-station. Great hot breakfast buffet included in our rate was a big hit. Used the business center to look up something online and printed out on the laser printers in there - no charge, everything worked great. Friendly and helpful staff. Clean room, AC worked great, microwave and clean fridge with freezer, flat screen TV. Definitely a recommend from this crew.

"Large, comfortable rooms with a huge lobby"

Gouge, Saint Paul, Minnesota 30/06/2016

Three of us spent two nights at the Bryce Canyon Grand Best Western hotel in June of 1916. The rooms were spacious and well appointed. The rollaway was quite comfortable. The hotel is located close to the entrance of Bryce Canyon National Park and across the street from a rodeo and the only restaurants in the area. The continental breakfast was large, looked great, however many of the warm items were anything but warm. The pool was small in size for this size hotel, but fun to use on a hot June day. I liked the many western paintings along the hallways of the hotel. This hotel is relatively new. On Thursday our room was $100 more than on Friday night. Not sure why. The hotel is not cheap, but nothing is in Bryce.

"25 things you must know about the Bryce Canyon Grand Hotel"

robert c, Sunnyvale, CA 30/06/2016

1. This is the biggest, and most modern hotel in Bryce, 2 miles from the entrance to national park. 2. Only 7 years old, the 4 story hotel is located about an 8 minute walk from downtown Bryce, with its many restaurants, and the free bus shuttle to enter the park. 3. Huge parking lot, with immediate road around hotel lacking sidewalks, and a large pond in front of the hotel. 4. The 4 story hotel is shaped like a triangle, with the sides being the lobby with breakfast area, the north tower and the south tower, and designed to fit into the woods environment. 5. We reserved at least two months in advance, and arrived the last week of April, with cloudy skies, high winds and snow flurries. Fog and mist in the mornings in the park 2 miles away. 6. Our third floor room faced the interior courtyard with its pool and spa, both closed due to the very cold weather -not too many takers for swimming under snow flurries! 7. Four story towers, with interior corridors and no balconies -nobody wants to shovel snow off the decks during the long winters here at 8,000 feet elevation. 8. Odd number rooms face the interior courtyard, while even number rooms face the outside, with the parking lots, and barren grassland. No rooms have any view of Bryce Canyon National Park, 2 miles away, as the area is relatively level. 9. Rooms are huge, with two queen beds, and a separate area for loveseat and fully padded sitting chair. Plenty of empty space area around the clean and comfortable beds. 10. Clean, relatively new carpet with little padding but good sound insulation -minimal noise from the upstairs neighbors, but that may change in the summer when the kids are out of school! 11. Rooms equipped with flat screen cable TV, free wifi, microwave oven, coffee maker, mini refrigerator. Single large window opened about 6". 12. Quiet modern AC/heater unit -it can get hot here in the summers. 13. Large double sink with marble countertop. Only shower, no bathtub in separate room with toilet. 14. Computer kiosks, business center, lobby fireplace, exercise room, coin operated laundry room with multiple washers and dryers and detergent, outside firepit, pool with lounge chairs, and spa. 15. Complimentary breakfast buffet for guests 630-930am, each morning, with potatoes, sausage, bacon, scrambled eggs, waffles, pancakes, juices, fruits, and pastries. 16. Exceptional service, and kudos to Crystelle (spelling?) and Rev for rapid clearing the plates and dishware from hundreds of dining guests during breakfast. 17. Beverage and ice machines located on each of the 4 floors near the elevator. 18. We ate 2 dinners at Ruby's Inn, the best restaurant around, an 8 minute walk from the hotel. We drove, as walking not advisable, due to lack of sidewalks next to hotel and high winds in late April in the afternoon/evenings. 19. Main competitor would be the Bryce Canyon Lodge 6 miles away, 4 miles inside the park, easy walking distance to the main attraction: the Navajo Trail from Sunrise to Sunset Points, going into the Bryce amphitheater. 20. Bryce Canyon Lodge is more expensive than the Grand Hotel, and you are paying for location. No TV, no free breakfast, nor wifi in the rustic cabins of the Lodge, and the local restaurant is expensive with limited offerings. 21. Older, two story Bryce View Lodge next door to the Grand Hotel, for those wanting to save some bucks. 22. Yes, we would come again, as this 7 year hotel is clean, comfortable with all the amenities of a modern hotel. Only drawback would be that there are no park views, only views of the parking lot.

"Comfortable stop"

Arochka, kiev 30/06/2016

We stayed 1 night -3 adults and 2 children in a room with two wide beds - so had plenty of place. The stay was comfortable enough, though we had to go to network hotel for dinner. The breakfast was somewhat crowded, but we had a substantial choice for adults and for children though.

"Awesome! "

Brianpack, Covington, Washington 29/06/2016

This place was great. Very friendly staff. Very comfortable rooms. Awesome breakfast. We over ate, but it was totally worth it. The hotel is also only 5 minutes from the park entrance which makes it really convenient. It also close to the shuttle stops for the park.

"Great Location and room , disappointed with service"

User 29/06/2016

Large expensive rooms , great location, front desk staff very helpful, but free breakfast was not good !!! All staff were polite but many clearly inexperienced. Apart from the outside pool there are no services, no drinks served, no room service .

"Good option for visiting Bryce"

Jeanie B, Gulf Shores, Alabama 29/06/2016

This is the 2nd time we've stayed here and weren't disappointed either time. The property is located about 2 miles from the entrance to Bryce and is as nice today as it was when we were first there 7 years ago and it was new. They've really kept it up well. Our room with 2 queens was spacious and comfortable. The breakfast buffet is quite diverse with hot and cold cereals, eggs, pancakes, waffles, French toast, bacon, sausage, fruit, biscuits, gravy and pastry options. It is monitored - when you enter you have to let them know your room number, but that didn't bother us. The only reason I didn't give 5 stars is that one of their washing machines was out of order the entire time we were there (4 days). This is a large property and they need to insure all machines working. But I would definitely stay here again!

"Best place to stay when visiting Bryce Canyon"

senorita48, Montoursville, Pennsylvania 29/06/2016

We stayed at the Best Western Plus during our recent trip to Bryce Canyon. It is by far the nicest accommodation near the park. Our room was clean, staff was friendly, and breakfast selections were plentiful. We appreciated the proximity to the park entrance. Wished there were more restaurant choices in the area!!

"Great hotel"

User 29/06/2016

After a bad experience at a BW in another city the night before, we were pleasantly surprised by the BW Plus Bryce Canyon. The room was very nice and very spacious. The staff was very friendly and helpful. The location is great. The room was a little expensive for a BW, but I think I got my money's worth.

"Not many other options..."

Jonathan M, Brookline, Massachusetts, USA 29/06/2016

This hotel really sticks to its 11am check-out/4pm check-in exceptions, with a lobby full of guests waiting for their rooms to be ready at 3:58pm after checking in. Upon finally getting to our room, we found dirty towels in the bathroom and dirty sheets on the bed. The front desk was quick to get someone up to rectify the issue. The manager was nice when we were finally able to talk to him the next day and seemed genuinely bothered by our experience. The rest of the stay was uneventful once we got clean sheets on the bed. Facilities are nice, breakfast is perfectly suitable to kick-off a day on the trails. Here's the deal with Bryce Canyon City and its lodging options; the town is owned by one family, including all of the hotels and restaurants....makes it difficult to strive to be the best when the only competition is yourself. Average hotel, but the best of the options in Bryce Canyon City.

"Bryce Canyon Grand Lodge"

User 27/06/2016

We have stayed at the Grand Lodge several times and it is always a great experience. From the great entry and friendly and helpful staff to the nice rooms, lovely swimming pool area and the breakfast buffet, it is always a good experience. The breakfast buffet has lots of choices including healthy items such as oatmeal, fruit and yogurt.

"Great location close to Bryce Canyon NP"

kdk505, Maine 26/06/2016

I booked this hotel last minute after a visit to Bryce Canyon NP in March. The rooms were clean, spacious, comfortable beds, location was excellent. Breakfast was included with my stay and it was also great. I highly recommend staying here if you visit Bryce

"Good facility, very disappointing service"

Zvi C, BALTIMORE 26/06/2016

Staff needs much more training; a nice new hotel is no excuse for poor service. The building and rooms are nice and new, and the outdoor pool and jacuzzi are very pleasant. Many of the staff seem not to speak English, but also don't seem very eager to try to please; we received a room that hadn't been completely cleaned even after we're made to wait for it to be prepared for us. Receptionists, who seem very presentable and well-spoken, couldn't be bothered to be friendly or nice or even mildly apologetic about the room's condition.

"Typical Best Western: Clean, Convenient, Rather Expensive for What You Get"

mstickler, Lake Oswego, OR 25/06/2016

The best part is how close it was to the small, fun, local rodeo. Other than that, a completely unremarkable experience. Loud, noisy kids constantly at the pool, a strangely confusing layout, no view whatsoever to speak of, and over $300 a night (with taxes). I generally post pics, but never felt compelled to take a single pic of anything.

"Best Bet for Bryce"

SJSOLOM, Miami, Florida 25/06/2016

If you want the best lodging in the area, look no further. The area motels are in another league. The hotel is newer and the rooms are absolutely huge and perfect for families. Our room had two queen beds plus a sleeper sofa, plus a fridge and microwave. The included breakfast is a perfect start to the day. Unlike most hotels offering complimentary breakfast, this Best Western fully staffs its breakfast with the nicest employees who keep everything clean and replenished. We did not like the hotel restaurant for dinner and had a hard time finding any good area restaurants. The fitness center is also lacking. If we returned, this is where we would stay. Makes me give Best Western a second look.

"Best Western Plus at Bryce Canyon"

John P, Piedmont, United States 24/06/2016

Staff is very nice, breakfast is excellent. Can walk to Bryce Canyon shuttle if so inclined. The main drawbacks are that the air conditioner is very loud and there is no restaurant on-site. However, the Ruby's Diner located in the BW Plus across the street is excellent.

"Big and next to a pond!"

Bernard S, New York 23/06/2016

Very well located and large facility with a good feeling and great staff to welcome you! Also excellent breakfast and across the street from "brother" Best Western hotel which will have a full dining restaurant: wish the pool would be a big bigger and adequate for lap swimming.....

"Best Place to stay in Bryce city"

Lorraine823, Nashville, Tennessee 23/06/2016

Stayed in this hotel to see Bryce Canyon which is only about 1 mile from this hotel. The room is very clean. The free breakfast was a big plus. The front desk clerk, Sherida, gave all the infos we needed checking in. One piece of advice ,the area is about 90 miles from the nearest Walmart so make sure you got everything you needed for your trip.

"Nice Hotel close to Bryce Canyon"

User 22/06/2016

My sister and I stayed here for 3 nights during our trip through the National Parks. We were very pleased with this hotel which allowed us to check in early 10:45 AM. This allowed us to stop for lunch at Clarke's in Tropic, UT before heading over to Bryce Canyon. The rooms were large and roomy. The complimentary breakfast had a decent variety each day. The staff was friendly and always greeted guests with a smile. I'm not a big hiker so the hotel's distance to Bryce Canyon was perfect for dropping my sister off for hikes and picking her up later.

"Great location and wonderful rooms to visit The National Park"

Kerry C, Grove City, Ohio 22/06/2016

My sisters and I stayed here to visit the national park at the end of April 2016. The rooms were spacious and we enjoyed the hot tub after hiking. The fire places were charming and nice to sit in front of as we relaxed with our morning coffee. The location was perfect and easy access to the park.

"Great Location when Visiting Bryce Canyon"

JK N, Honolulu, Hawaii 22/06/2016

Friendly, helpful staff. Clean, neat and comfortable rooms. Easy access to Bryce Canyon National Park, including shuttle stop in town. Complimentary wireless internet, full breakfast and modest workout facility.

"This place saved us from staying one more minute at the Rodeway Inn (Bryce)"

palmsjan2003, Thousand Palms, California 22/06/2016

We picked a Choice Hotel property because in the past we have had good experiences. But the Rodeway Inn shouldn't be on their list. We checkedthis Best Western Plus the very next day and they gave us an amazing room. It made us grateful to be out of the Rodeway Inn. Clean rooms, everything worked, very friendly staff. We will stay there again!

"One night stay"

laws1371, Carthage, Tennessee 22/06/2016

We stayed one night and had very large and clean rooms.The Buffet breakfast was great and staff very nice.Check in was quick and they have check out where you don't have to do anything but leave your room keys in room and they email you check out.

"Visiting Bryce Canyon NP"

AL C, Columbus, Ohio 21/06/2016

There are not a lot of options in this area but this hotel was probably the nicest. We were able to check in at noon which was appreciated. The breakfast was very nice with a lot of variety and my family enjoyed the hot tub after a day of hiking. We did not use the pool or restaurant. The rooms were spacious and clean. Our only complaint was that the refrigerator was rather loud at times.

"Good one night stay"

thespit, Corona, California 19/06/2016

We stayed only one night but the room was pretty spacious and the breakfast the next day was good. They had bacon! Easy check in and out. The kids loved the pool. They said it was warm but the breeze was cold. Not many places to eat around Bryce though.

"Great Hotel"

veldridge, Livingston, Tennessee 18/06/2016

My family lived this hotel. It is just a few miles from the park which is why I originally booked it. The complimentary breakfast was great with bacon, sausage, eggs, gravy, potatoes, etc. the hotel was very clean with a great pool, hot tub, and fire pit.

"First visit to Bryce"

pikake1, Danville, California 18/06/2016

The Best Western as always was very clean and rooms are big enough for a family of 3. Refrigerators in room. Free Wifi. Free breakfast is good with plenty of choices including pancakes, waffles, eggs, and bacon. Staff were very friendly. Within walking distance to all of Rubys restaurants, general store and souvenirs. A few Drawbacks no restaurant on site for lunch or dinner. No hotel store on premises for snacks or forgotten toiletries. One elevator that runs super, super slow for a 4 floor hotel.

"Best Western Plus in Bryce Canyon City, Utah"

Nicole S, Gettysburg, United States 18/06/2016

Wonderful place to stay on our way to Escalante! The rooms were clean, the pool was refreshing, and we had a great continental breakfast before we headed out in the morning! We highly recommend this hotel. Staff were very helpful and friendly, too!

"Nice Place!"

Marilyn H, Austin, Texas 17/06/2016

Beautiful hotel! Our room was huge with double sinks in the bath! It had a fridge and microwave. The beds were comfy. Our room overlooked the pool so it was a little noisy but not too bad. A little pricey we thought but you don't have a lot of choices in this very busy area and it was all that was available! They have a great breakfast buffet included in the price!


User 17/06/2016

Brilliant inside, very clean and presentable, lifts a bit slow but use the stairs. Wi-fi in the foyer with comfortable chairs and tables.. Good rooms, views of the countryside and a bit of snow had fallen overnight. Came down to a reasonable breakfast and went for a walk across the road to the Trading post and town.

"Nice clean hotel away from the Ruby complex!"

User 17/06/2016

The room was spacious and clean. The breakfast was very good. The staff was friendly and helpful. We were glad to be close to Bryce without being amidst all the tourist may ham going on across the street at Ruby's. Much quieter here!! Overall a good place to stay. Unfortunately not a lot of decent dinner food options available in the area.

"Best hotel in town"

Cody61, Iowa 17/06/2016

The Best Western Plus has very friendly staff and the hotel is laid out well with the rooms in a circle around the main public areas. This hotel offered the best complimentary buffet that we've had. A large amount of good, quality choices. Our only complaints are the paper thin floors (you can hear every step of the people above so request a room on the top level) and also the sofa beds. The sofa bed mattress is all springs with an extremely thin layer of fabric on top. Since we couldn't utilize the sofa bed, the receptionist provided us with a rollaway at no additional charge. The rollaway mattresses are far superior to the sofa bed mattress.

"Nice hotel with friendly staff"

Juliesonthego, Ohio 17/06/2016

First of all to address a few issues of expense that I've seen on some reviews. This hotel pricing is very competitive with other hotels in the Southern Utah/Northern Arizona region. On our trip we have stayed at Holiday Inn Expresses in Tusayan (gateway city to Grand Canyon) and Springdale (Zion). This is the least expensive of the hotels. I was shocked at the prices of all the hotels in this region when arranging stays for our western vacation. The hotel costs in this region during tourist season is one of the main reasons I've put off a western vacation until now. Friendly staff: We arrived 2 hours early and the front desk clerk, who was very friendly allowed us to check in. On bringing our luggage in, another hotel employee was working near the door and held it open for us. Amazing! Breakfast: Best selection of breakfast we've had on the road. They even clear your table. Variety of hot and cold items. Again, the staff at breakfast was very friendly. Room: modest room decorated in western/lodge motif. Very clean. Hotel and grounds: pool situated in a large triangular courtyard very clean and with ample lounge chairs. The hotel is 4 stories and kept in a nice condition. We would definitely stay here again.

"Good location for Visiting Bryce Canyon"

User 16/06/2016

We spent one night here with our family of teens while visiting Bryce Canyon. Good amenities and breakfast. Nice pool & Spa. Quiet rooms even though busy w tour groups. Nice lobby, friendly employees. We would stay here again. Visiting Bryce NP is a spectacular experience.

"Clean Convenient and Spacious"

mddiamond, Maui, HI 16/06/2016

Very Good Hotel for visiting Bryce Canyon Nat'l Park. It is within 5 minutes driving time to the Park entrance. The room was spacious and comfortable, with all the amenities needed. It was quiet at night for sleeping and offered a small, convenient fridge. It also has ample, free parking when we stayed.

"Amazing Hotel and Staff!!!!"

Chris S, Idaho Falls, United States 16/06/2016

Very nice! Clean and comfortable. Staff put towels in a bag on our motorcycles in the middle of the night so if it rained, we could wipe off our seats in the morning. Seriously.... Who does that!!! I will come back for another stay!

"BW+ Bryce Canyon"

Linh T T, San Diego, California 15/06/2016

The room was old and the bathroom tub was horrendous. During shower, the tub squeak because it was old and probably had bad supports so that when someone above shower you would hear the noise of the fiberglass squeaking. Free Wifi but disconnect after 2-3 minutes!!!

"Expensive, Average, Security Issue"

TripTipDad, Atlanta, Georgia 15/06/2016

The facilities are newer and reasonably nice. Room was clean. Everything worked. Beds were of average comfort. Vending machines were stark and empty. Ice and Vending location are far. Pool facility was fine. Breakfast was a brighter spot. Efficient, incredibly busy, but had a varied offering and plenty of it. My issue was with the front desk staff. Upon check in, I waited in line behind two gentlemen who were asking about shuttle busses. The desk staff didn't have a clue. Rather than just answering the question, they stood there, blank faced, and said a lot of "uh.... uh.... " and couldn't seem to commit to a single line of intelligent dialogue. This went on for a very long time. Two desk staff personnel, both committed to an issue they knew nothing about, and me standing there waiting to check in. At no time did one of them break away and offer to help me or check me in. Finally, in frustration the two men left. No eye contact with the staff, no greeting, no next please. I walked up to the desk and stated I'd like to check in. It appeared that I had just asked if I could wash my elephant in the pool. Finally, a note of recognition crossed the face of one staff member, and I was checked in. Oddly, I was directed to a doorway to access the hall I was on at the complete opposite end of where our room was located. I don't think I was dealing with the top brass. We found a better access point. Then, this happened: There is a double access door that is located next to a single entry door. Both have guest card readers on them for access. My 10 year old opened the double doors without a card. We realized that the doors were not locked, were in no way secure, and allowed free flowing access to anyone who could simply "pull" the handle. I walked to the front desk and spoke with one of the desk clerks, explaining where the doors were located and that they were not secure. The desk clerk said, "You need a card." I explained again that this was precisely the problem. You don't need a card. It's not locked and it's not secure. "Yah, that's not good." I asked that they have it checked and repaired asap. When we checkout at the next day, the door remained unlocked, unsecure, and easily accessible. My hope is that they have fixed the issue. At check out, I reminded them again that the door was exposed. Vacant faces stared back at me. This hotel has a nice look, but my interactions with the staff were odd and discomforting. The owners would be wise to retrain their staff on basic customer service principles - greeting people, knowing the shuttle system, helping people check in instead of focusing all resources on a single patron, and being responsive to serious safety concerns. There was no reassurance that anything was being done. No follow up. No recognition of anything. I'm rating this location as average. Fix the door, train the staff or hire better people, and I might return. Otherwise, I'm taking my chances elsewhere. Finally, the hotel price is too high for the quality of the stay and the lack of basic amenities. Not the best Best Western, by a long shot. The plus tag makes no sense here.

"Beautiful hotel "

valeriedornelas, West Valley City, Utah 15/06/2016

We went to Bryce Canyon last weekend and stayed at this beautiful hotel. It is conveniently located just outside of the park. It is the nicest hotel available for miles. They serve a full hot breakfast which was very good.

"Nice hotel"

User 14/06/2016

The hotel was convenient to Bryce Canyon. There were not many hotels in the town to pick from. This Best Western was a newer hotel with all the desired amenities. Unlike some Best Westerns we have stayed in, this one did not provide breakfast. The staff told us about a buffet across the street the seems to be the place most people eat their meals. There are few options. The staff was friendly and helpful. The room was clean. I would stay here again.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. It is wonderful to hear that our staff was friendly and helpful. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Best hotel near the park "

VanillaSpice45, Bismarck, North Dakota, United States 13/06/2016

This hotel is the only place decent-looking place that is close to the park. The details don't matter, because I wouldn't stay at any of the other hotels in the area. It's clean and they have a good breakfast. The other places nearby look dirty and gross.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Expensive stay"

luvthecarribean!, Saint Cloud, Minnesota 13/06/2016

The room was just fine - a standard hotel room. Ladies, make sure you bring your own conditioner because even with the whole "sample" bottle of conditioner provided, I could barely get through my hair. So...amenities are poor. They may have the worst coffee ever too. I actually didn't realize coffee could be so bad. My husband couldn't find a bottle opener so he called the front desk and they said he could bring his beer down and open it with the opener at the front desk. Really? The breakfast was absolutely fantastic and the workers there were so nice!! 2 thumbs up here! (coffee is the same though - go to Subway for the coffee) Expensive!! We had a much better experience (and cheaper) at a b&b in Springdale. As a side note... If you ask me, the whole town is a racket....owned by one family pretty much. It seems like they are just doing what they can to get by and not improving much. The town needs other businesses in there (ESPECIALLY RESTAURANTS!) to make it more competitive and have a higher standard. If I had to do it again, I wouldn't stay in Bryce. I would drive back and forth from Springdale or at least look somewhere else. Restaurants in town are horrible.

"No complaints!"

Scott R, Scottsburg, Indiana 12/06/2016

This is a nice place to stay, they have a large dinning hall for the included breakfast. There's also multiple washers and dryers in the laundry room as well as a waiting area with a tv to keep you occupied. The outdoor pool and hot tub is also very nice. Our room was rather large and was clean when we arrived.

"BW Plus Bryce - Huge Clean Rooms"

Amy S, Houston, United States 12/06/2016

Incredibly clean with spacious rooms and amazing breakfast in lodge setting. In mid-May pool was still closed since at 7000'. The hotel has large groups but it can handle the volume of visitors. Amazingly close to the park entrance. You can catch sunrise in the canyon and come back for breakfast. Reserve well in advance!!

"Very close to park entrance"

Mary W, Raleigh, North Carolina, United States 11/06/2016

Nice hotel. Quiet. Clean. In fact, they were cleaning the stairwell handrails this AM! Very close to the park entrance. We appreciated the convenience. There are rooms for our familiy of 6, which we appreciate. The breakfast was the BEST we have had for mid-range hotels on our 15 day USA tour. Eggs, bacon, sausage, biscuits and gravy, pastries, donuts, oatmeal, and fresh fruit. This was a delight for us as we have been on the road 9 days and appreciated a filling meal! The fresh fruit was delicious. The pool and hot tub area are clean as well. It was pricey, but a worth it for us.

"Pleasantly surprised"

BerkshireWomble, Berkshire 11/06/2016

We booked this as it was all that was available and were sceptical after reading some unsavoury reviews, but there are limited options if you want to be near Bryce and does not come cheap. Plenty of parking and set back from the road, hotel is what we are used to in the UK with a reception area and rooms inside the main building unlike the Ruby's Inn across the road which has a motel look and feel. Check in was efficient and friendly, we were allocated a quiet room as we had requested. Pool was quiet but kids in the jacuzzi using it a paddling pool. Room was clean and very spacious, bed was very comfy so a good night's sleep and no ear plug needed...result! Bathroom area was large with his and hers sinks. Fridge and microwave in the room, efficient air con. After reading the negative review as out the carnage at breakfast we decided to go at 6.30am when it starts...huge mistake, every guest had the same idea and it was chaos. With few tables they did at least open a conference room to ease the issue. Quality of breakfast was mediocre at best but with very little on offer in the village and having missed dinner the night before as everything had finished serving we were starving so prepared to eat anything. Range was excellent with eggs, bacon, sausages, toast, pastries, cereals, waffles, pancakes and fruit.

"Nice new hotel very close to Bryce park entrance"

suzywh, Tallahassee 09/06/2016

We stayed in a queen suite and found it spacious and clean. There is a free breakfast but no other food options directly in the hotel. The pool is pretty and there is a hot tub and fire pit. The room has a microwave and small refrigerator. They are pretty strict with the 4 pm check in. We arrived around 3pm and had to come back after 4 to check in.

"Most Upscale & Quiet Hotel in Town"

Redmonder, Redmond, Washington 09/06/2016

Spent 3 days here while visiting the park. After looking at the other options in town, this was the best choice in town. Have never thought of Best Westerns as in the same class as Marriott or Hilton but they are quickly coming up to the same level and even surpassing them in certain categories (aka breakfast). This hotel was large, modern, clean and had one of the most efficient and friendly staff member teams I've met in years. We had a room on the 4th floor with 2 queen beds and the room was gigantic. Looking at the floor plan they gave us, rooms that end in 09-12 & 49-52 are the largest in the hotel (and very noticeably larger by several feet). We had a room in that range. There was only three of us traveling, but the room (in addition to the 2 queen beds) had a seating area with a sofa, large chair and table. If the sofa was a pullout (didn't check), we could of easily housed 6 people in the room and still had plenty of leg room. The bathroom consisted of a large counter top with 2 sinks with a separate room that housed the shower and toilet. It was far enough away from the beds that even though there was no door to the sink area (there is a door to the shower area though), you could use the hair dryer and not bother any sleepers. One of the highlights of the hotel was the free breakfast buffet. Unlike Hamptons that give you the choice of a few cooked items and the ability to make your own waffle, this hotel offered you about 20 choices to choose from. They had fresh cooked bacon, sausage, potatoes, hash browns, pancakes, waffles, eggs, French toast, fruit, oatmeal etc. If you had to pay for this at a Hilton, it would easily cost you $17.95 per person or higher. My wife was very impressed with the breakfast team which seemed to number at least a dozen. When a table cleared out, they were on top of it in seconds, taking away dishes and wiping the table down. They kept the area spotless and ready for the next customers in a manner similar to a Disney resort. The hotel did have a large laundry room, business center, exercise room and nice looking outdoor pool in between the middle of the building wings. There was also a hot tub and fire pit in the same area. Only negatives I can find with the hotel (and not enough to lower the score) is that it would have been nice to have a dinner restaurant on the premises and the elevators were rather slow. Parking lot was large enough even for parking semi-trucks and if you wanted to take the free shuttle into the park, it was just a short 1-2 block walk away. There is another Best Western across the street (called Ruby's Inn), but that one seemed older, more rustic, louder and more crowded. If you want modern conveniences in a quieter setting, the Grand Hotel is the better choice. Wouldn't even consider another hotel if we ever return to the area. This is the place to be.

"Amazing New Hotel close to the Entrance of Bryce Canyon National Park"

Richard J, Kapolei, Hawaii 08/06/2016

What a find! We can't say enough good things about this new Bryce Canyon Grand Hotel. The room was huge, the beds were very comfortable and firm, no lumps or bumps. The internet was fast as long as only one person in the room was using it. The breakfast was amazing and included. I wish we had booked more than one night.

"Just awful"

ZeeLa2015, San Francisco, California 08/06/2016

Not many option in Bryce but this is the worst. Room was not ready at 5:30 in the afternoon. When it was available it was dirty and noisy. No elevators and needed help bringing suitcase upstairs. This took 3 hours. The staff is surly. The hotel is a tourist destination. Everything is overpriced. Stay elsewhere.

"Pleasantly Surprised"

TexasLinda2014, Austin, Texas 08/06/2016

As far as Best Westerns go, this is one of the nicer ones we've been to. The full breakfast was great, with lots of choices. The location is excellent. We stayed in a two queen suite with our two teen kids, and it was very adequate.. I appreciated that the room and bathroom were updated and seemed clean. Internet was not good, but that's what you get in a remote location.

"All Right"

Donald K, Deer Park, tx, United States 07/06/2016

Not many options in Bryce Canyon City, Utah. So this was the best option for us. Internet was sketchy at time. Room was spacious and clean. Staff was very helpful as I had a medical issue and they jumped on cleaning a room for us so I could get some rest

"Just okay"

Cheffiebabe, Tampa, Florida 07/06/2016

There aren't a lot of options in Bryce, this was adequate yet expensive for the quality. We had an with the bill at check-out, I had to call the credit card company myself to resolve. We ate dinner at Bryce Canyon Pines, it was a much better choice. Bryce is a gorgeous park though.


rmw52, NJ 05/06/2016

The Best Western Grand Hotel is the newer of two Best Western hotels in Bryce Canyon City. The lobby is big, beautiful, and inviting. The room was beautiful and spacious with a mini fridge and a microwave. I imagine this is the nicest hotel in the area, and I would recommend it if you're planning a visit to Bryce Canyon. This BW hotel is a bit off the road, but still close enough to everything. We did stop at the Ruby's Inn BW hotel because everything - General Store/restaurant/laundry/rental company - are there. I have no idea how it would be to stay at Ruby's Inn, but the BW Grand Hotel is newer and definitely quieter, which we preferred.

"A grand place to stay"

Eileen B, Pelham, Alabama 03/06/2016

Beautiful hotel with friendly, helpful and efficient staff. Lovely room with comfortable beds The breakfast room is large and the buffet is outstanding. Located with convenient access to the park and restaurants.

"Awesome place to live very close to bryce"

User 01/06/2016

This is a perfect place to live. It has a lodge feel to it. The rooms are small size with a bathroom and the sinks are outside. The deer lodge and elk are better on the second floor facing the lake. It's a motel Style so it's better to be away from traffic. The rubys buffet and carry out place are next door so it's very convenient. They also have a gas station and a general store around the corner. The Bryce park is close by and it's a short drive. There is a shuttle pickup if you need it.

"Across from Ruby's Inn but same chain"

CrazyCatLadi, Minneapolis, Minnesota 01/06/2016

Ruby's Inn was booked solid when we took a chance and stopped in at the last week of April which is their slow time of year so there concierge booked us at the Best Western Plus across the street which was very nice and quieter than Ruby's Inn because they don't have a gift shop and restaurant on site. We would definitely choose this over Ruby's Inn for the peacefulness. Great free breakfast buffet, nice hot tub outside which we used while waiting for our laundry to finish and free shuttle to Bryce Canyon and back! We highly recommend Best Western Plus in Bryce but book ahead if you are not showing up without reservations in the slow time of the year!

"Great people of a great city"

User 01/06/2016

Excellent . We enjoyed sleeping in the huge 'Olympic Size" bedroom. We had never slept in a Hotel Bedroom that big. It was's quite near the student quarter and it's a lively district to stay in. There's always plenty going on around there with lots of interesting little side streets to explore and cafes where you can just sit and enjoy a cup of coffee. While it is not noisy, it's my favorite part of stay in as I prefer being somewhere quiet and secluded. The hotel itself is fairly basic and has more facilities you would expect in a two or three star hotel. When I travel I'm normally on quite a tight budget and I can't afford hotels which have swimming pools and health spas and that sort of thing. In any event I prefer to spend my time out exploring the place where I'm visiting and not just staying in to eat at the hotel restaurant. So the Best Western does have the basics like wifi, a lift and room service and a little cafe where you can have breakfast and a coffee. The surroundings are very special. Asarulislam Syed MD

"Best rooms around...shame about the reception"

Pammie56, Clutton 30/05/2016

The least friendly and most unhelpful receptionists we have encountered in America. Such a shame. The entrance area is attractive, there is lots of parking. There is a pool and business centre but otherwise very few facilities. It really isn't a hotel at all as only breakfast is available other meals and there is no bar. The rooms are large and modern and very comfortable except the air conditioning is extremely noisy. The accomodation is the best around for some considerable distance. Dinner can be found within a 5 minute walk. All the places seem to be owned by Ruby's so there is no high end food available within reasonable distance.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. I apologize for your experience here with us. I will be sure to have our front desk staff participate in one of our mandatory customer service training's. Let us help change your opinion of us. Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Another very good BW Plus hotel"

Silicon_Valley_Guy1, San Jose, CA 30/05/2016

On a recent road trip to Utah to visit several national parks, I stopped in for a night at the BW Plus in Bryce Canyon City. I like BW Plus and by now have accumulated a fair number of visits to different spots. This is a newer, nice BW Plus. The room was big and very nice with all the amenities in the bedroom and the bath that you could want. Free wifi with the room. Decent shower and excellent buffet style breakfast with more than the typical entrees and additions. Convenient to Bryce Canyon. Strongly recommended.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. We will be sure to train each of our front desk staff. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Great place to rest after visiting Bryce Canyon."

Rhonda E, Maroochydore, Australia 29/05/2016

Very nice Hotel to stay at after visiting Bryce Canyon. Very comfortable beds and a lovely large bathroom. You get a microwave in the room if you wish to get something from the general store to heat up for dinner. Breakfast was good too.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. We will be sure to train each of our front desk staff. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"incredibly nice staff"

nancym290, Weymouth 28/05/2016

This hotel is clean and convenient for a visit to Bryce Canyon. But it is the staff that really stands out. On our last day, my husband got altitude sickness (headache, difficulty breathing, nausea). By mid-afternoon, he was still very sick so we asked the desk if there was a sister hotel along our way but at a lower altitude (altitude sickness goes away once you get to a lower altitude). They made all the arrangements for us to transfer and did not charge us for the last night (which was their right as it was 3 pm). Along the way to the sister hotel (lower altitude) my husband immediately felt better and we were very grateful. The sister hotel was also kind and accommodating. This was our first stay at a Best Western and we are definitely going to consider them for future travel. By the way, there are two Best Westerns in Bryce Canyon across the street from each other. This is the Grand -- a little nicer than the Ruby.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. It is wonderful to hear that our front desk staff was friendly and helpful. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Bryce Canyon the right way."

Charles M, Grass Valley, United States 28/05/2016

Excellent hotel, we loved the location which was about one mile from the entrance to the park. I would recommend this hotel to anyone going to see Bryce. Friendly hotel staff, great breakfast bar with lots of choices for breakfast. Thanks for the excellent service.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. It is wonderful to hear that our staff was friendly and helpful. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Very Expensive For What It Is"

DVMOUSE, London, United Kingdom 25/05/2016

This was the worst Best Western Plus we stayed at (of four this trip). The prices are way out of line for the acomodations, except that they have a captive audience, as there are few choices around. The service was barely OK, The breakfast poor (can you believe they do not have butter?)

"Kick off your boots"

John H, Indiana 25/05/2016

BW+ gave us an oasis to rest after a long day of stomping through the hoodoo. Rooms were very nice and double vanity with separate shower was very helpful. Rooms also have anti-germ remotes which in our modern world is nice. We strolled over to the nearby shops, visited the Ruby, and ate some buffet. Really enjoyed the clean hot tub filled with international guests who loved to take our pictures. DO NOT MISS BREAKFAST!!! It is very good and as organized as a German watch factory. Overall a very nice stay.

"Very good spec hotel"

Ben M, Newbury, United Kingdom 24/05/2016

We stayed at this place when visiting Bryce Canyon. Its only 5 minutes drive from the gates into the national park. Looking at our booking we stayed in a standard room which is remarkable given the size of it, it was enormous. There are two beds, lots of space around them and a bathroom with separate (twin) basin area outside it. Everything was clean, tidy and working. The place had a feel of the 'Plus' rating which Best Western allocate to this hotel. Breakfast was always good, however with any hotel offering a buffet breakfast it seems the earlier you get there the better the choice is. With around 30 minutes of the buffet remaining the pancakes stopped coming but this is the only criticism that can be placed. The staff worked very hard to keep the tables tidy and always had a smile on their face and were happy. If the management are reading this please take note, the breakfast staff are REALLY good. Despite the large size of the hotel there is no restaurant attached and most people seemed to go over to Ruby's which is a 5 minute walk away. This is another Best Western hotel and the restaurant offers a variety of foods and probably has lots of reviews for you to have a look at. There's also a couple of shops to stock up on gifts, supplies, etc. There is also a post office in the shop at Rubys. The hotel has good Wi-Fi, computers for internet access, a couple of phones, an ATM, gym (I didn't see it) and swimming pool. The rooms do not have a safe but do have a fridge and coffee machine. There are a couple of vending machines for snacks and an ice machine in the public space next to the lifts. Car parking is ample and the whole place doesn't have a cramped feel that can be experienced in other hotels near to nationsal parks. All staff were polite and presentable. I was only going to give this four stars but struggle to think why I should drop it a star, so five stars it is. Well done Best Western, this place deserves it's 'Plus' name.

"This is an addendum to my original review. It reflects the general manager's attention to my problem."

PammeSu, Indianapolis, Indiana 23/05/2016

The room was very nice; large and clean and very quiet in spite of being located next to the patio and pool. That's probably because the temperatures were still falling below freezing at night; resulting in a glaze of ice on the pool in the morning. The check -in was a bit confusing because our agent was very new and seemed to still be in training. The check-out is very sinple if you wish to do it remotely through your room TV. I'm surprise that we didn't get an automatic receipt when we chose to check out this way. Breakfast was included with the room price and the selection of food was pretty generous. There was a bit of a wait at breakfast because the tables were full; but, the overflow room opened up quickly. The hotel wait staff was finding it hard to keep up with the morning onslaught of guests. My excellent review of the hotel is because of the general manager who reached out to me because of my responses on their own questionnaire, which were similar to those above. He expressed apologies for the experience. Further, he has personally been helping me determine if I lost my eye glasses while staying there and arranging for their return if his staff finds them.

"Nice hotel in great location"

DandD2E, Boston, Massachusetts 22/05/2016

We stayed here for a family adult trip to Bryce Canyon. Plenty of parking. The lobby was comfortable and clean. The staff was friendly, responsive, and helpful. The rooms were very clean, beds were very comfortable and room location was convenient. We went early in the season, therefore, the outdoor pool was not yet open. Easy quick trip to Bryce. The breakfast, that was included, was terrific! No excuse to walk away hungry and plenty of choices.

"Rustic in looks only"

User 21/05/2016

Hotel was clean, staff helpful beds good. We were with a group of 50 people on a tour of the National Parks. This hotel was close to Bryce Canyon and had an ample breakfast selection. There was one big negative: only ONE elevator! Our group consisted of mostly senior citizens and with the altitude factor ....7000 ft... It was difficult to manipulate the 2 flights of stairs. For the number of guests there should have been more elevators or we should have been on the first floor

"Looks can be deceiving"

ShariNyc_Ny, NYC, NY 21/05/2016

Close to the park. Our king size room was huge, double bathroom sinks, clean carpet. However the bed was so soft and lumpy and pillows were flat like pancakes. We heard people slamming doors so early in the morning. The worst was the air conditioner. Sounded like Harley's in the room. We would have turned it off but the windows only opened an inch on one side. Room was very hot. And we overlooked a parking lot and heard busses rolling in at 5 AM. Breakfast buffet was good,,,, but without a restful sleep our day of hiking turned out to be so tiring. Can't recommend, sorry.

"Great Bryce stay at BW+"

User 21/05/2016

We spent three nights at Bryce and stayed at BW+ Bryce. We enjoyed the modern, spacious and well-equipped rooms. The cleaning staff were flexible and did a great job. The bathrooms were up to date and well maintained. They had the best breakfast for a hotel chain I ever had, and considering the number of visitors they had to feed, it was very impressive. The front desk staff were informative, friendly and open to suggestions. The only 'problem' area was that there were not enough working washers and dryers for the size of the hotel and number of patrons served. Plus the machines were marked with the wrong prices which aggravated many guests. This hotel was across from BW Ruby's, less expensive and less crowded than the popular Ruby's. WIFI was reliable for phones and computers. We will definitely stay again when in Bryce.

"Decent Hotel for the Area"

User 21/05/2016

There isn't much choice around here, but this hotel is an acceptable choice for a couple nights while visiting Bryce Canyon. It's clean, the shower has good pressure, and there are 2 sinks in the bathroom. Rooms are spacious. A full breakfast comes with your stay rather than just a continental one. It is pretty isolated, but no more so than the others. There's a shuttle stop into the park across the street. Receptionist was friendly & efficient, but don't expect information on the park here.

"Top notch lodgings in Bryce"

dragonflydebbi, San Jose, California 19/05/2016

We stayed 2 nights at the Best Western Plus Bryce Canyon Grand Hotel. The hotel is close to the park, which was partly why we chose it. The buffet breakfast was warm and fresh and the choices were plentiful: eggs, bacon, potatoes, yogurt, cereal, breads, just about everything you could want. The rooms are large and very comfortable. There is a chair to sit in, in addition to the desk chair, and the lighting is good enough for reading. The bathroom is large and well equipped. The only think we would have liked to have had was an opportunity to have a glass of wine in their "restaurant". There are very few restaurants in town, and only one that was open in April when we went. Many hotels offer a happy hour, with free wine or wine to purchase, and that would have been greatly appreciated here. But the only food they serve is at breakfast. Of course, it is Utah...and they don't drink as much as we Californians! Other than that, our stay here could not have been better.

"Delighted with this Hotel"

jaf9409, Raleigh, North Carolina 17/05/2016

Excellent Hot breakfast, Large room, nice new large size TV, twin sinks in bathroom with private toilet and shower. Very pleased with the room it was actually better than the room we had at the Flamingo in Vegas and a lot cheaper. Hotel lobby looked like a mountain retreat. Very pleased with the quality of this hotel and service. Also courtyard with nice pool and in ground hot tub. This Hotel made our trip to Brices canyon.

"Nearest to Park"

Jantws, Saint Louis, Missouri 17/05/2016

We spent 3 days at Bryce Canyon Nat'l Park. This hotel was the closest and most reasonable. The Canyon itself is the big draw but being able to end the day in a comfortable place was a bonus. The only minus I found is the coffee service in the dining area stops after breakfast. A nice addition would be to offer this service into the early evening.


Jerry E, Lakeland, United States 17/05/2016

It was very nice to stay at a fresh, clean, "No Odor". no pet hair, hotel. We have had many pets in the past, but, now when we travel, we expect the above. Many are becoming "Dog Kennels", and we will NOT stay at them again.

"Great deal in the spring"

User 17/05/2016

This hotel is beautiful inside, with spectacular lobby and breakfast area, and western-art-gallery-quality paintings and sculpture throughout. Rooms are huge and well appointed. Breakfast provides much variety and high quality food. Hotel is very conveniently situated to park and restaurants. Might be pricey in summer, but in spring it's a great deal.

"Lovely hotel close to Bryce Canyon"

LDunn79, London, United Kingdom 16/05/2016

Great hotel close to Bryce Canyon. Staff were friendly and efficient. Hotel was clean and reasonably furnished. Breakfast selection and quality were good. The gym was basic but adequate. The hotel does not offer evening meals so we went across the road to 'Ruby's Inn' two nights running; good, reasonably priced food.

"Honeymoon Suite"

liveoak_traveler, Live Oak, Florida 15/05/2016

I can not recollect a better hotel stay...ever. The room was very large, there was a large size tub, double sinks, a coffee maker, microwave and refrigerator. They provided lots of shampoo and conditioner. One small problem was that we were close to the stairs and heard guest going up and down in the morning. We also hard the foot steps of the guests over us. However, the room more than made up for that. The staff at the desk did not know as much as one would expect and she may have been training. I am sure it is not easy to get consistent and reliable help in such a remote town. I would definitely stay here again and hopefully for more than 2 nights.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. We will be sure to train each of our front desk staff. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Everything you hoped for in a Hotel"

Char W, Bradenton, Florida 14/05/2016

This hotel is huge and has lots of parking. When you enter the hotel the first thing you see is a beautiful massive stone fireplace, high wood beams beautiful interior. The fireplace also faces the dining room where you will have your buffet breakfast. The breakfast has lots of choices from fruits, yogart, eggs, biscuits,pancakes, french toast, bacon, potatoes, oatmeal, cereal, bagels and Much more. The staff are friendly and very helpful. Our room was very clean and spacious. Great views. Bathroom is separated so that shower,tub and toilet are together and double vanity is separate. The front desk ladies are friendly and very helpful. It is only a few miles from the park. Book it you won't be sorry. Forgot to add no smoking and no animals!

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us and our staff was helpful and friendly. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Best Western Plus at Bryce Canyon"

Ruth C, orlando, United States 14/05/2016

BEST option in the Area. Some other locations are very rural! Staff are nice. Good breakfast to keep you going for the day - if you like breakfast.and comfortable rooms. Rodeo across the street Memorial Day - october

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. Please tell your friends and family about us. Come see us again so you can enjoy our Rodeo Show. Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Good hotel in good location"

Keith O, Nuneaton, United Kingdom 13/05/2016

The Best Western Plus Grand is a relatively new hotel, ideally placed at the entrance of Bryce Canyon. We had a large quiet room on the 4th floor, well equipped and comfortable. The staff were friendly and efficient. The only criticism is regarding the eating arrangements. Only breakfast is served in the hotel. There is no provision for evening meals, although Ruby's Inn is only a few hundred yards away. Which bring us to breakfast. The room is not big enough to accommodate the volume of people. On one of the days we were here, we had to use the conference room up the corridor, not ideal for going to and fro for your buffet. The breakfast itself was ok.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that you enjoyed your stay here with us. We apologize for you experience in our breakfast area. Please tell your friends and family about us. Come see us again soon! Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Great hotel, wonderful staff, quiet rooms"

Emmy105, Saint Louis, Missouri 13/05/2016

The hotel is only about 4 years old, so it was very clean and amazingly quiet. the doors didn't seem to slam like in other hotels. Staff was very nice, breakfast was pretty good in the morning. Lots of options and it's hard to make food in mass quantities taste good, so they did a great job. Super close to the park entrance and plenty of parking.

"Depressing place ."

NewYorkCityMol, new york city 13/05/2016

This hotel has all the elements to cause you not to want to be there unless you must . It's the typical "one night stand " hotel , nothing personal , no charm what so ever , dull service , poor food . Everything in the room cries to get out of it ... Dim light , dark bland colors , look "old" Walmart type furniture and carpet etc . If you can ... Find something else .

"Extremely happy with this hotel"

MLWRGW, Richmond, Virginia 13/05/2016

There are 2 Best Westerns in Bryce City. The is the Bryce Canyon GRAND Hotel. This is the newest of the two and extremely nice. Great beds, very clean, and the breakfast buffet (included in the price of your stay) is wonderful.

"Large and functional "

drimbane, Ireland 12/05/2016

Stayed here for one night. If you stay ask for a room upstairs as we stayed on ground floor and it was noisy. Breakfast was basic and busy. Expensive for what you get but I guess it's a captive audience in Bryce Canyon. A reasonable stay in a limited choice area.

"The Nicest Best Western Ever"

User 10/05/2016

I try to stay away from chain hotels because they're just so average, but this Best Western was fantastic. The front desk was helpful and the lobby was wonderful. The rooms were very nice and kept clean. Overall, it was a great stay, but they could improve on their breakfast.

"Treated like Royality!"

3amigas2014, Phoenix, Arizona 10/05/2016

We have been looking forward to our Bryce Canyon Trip for about 4 months now. We booked it for a Friday-Sunday trip. Our friends were hiking all week starting on Monday at Zion and we would meet up with them in Bryce for the last hike on Friday morning and they would leave Saturday. I think we were so excited about our trip we showed up at the hotel on Thursday night. Everywhere was booked up during this National Parks Free weekend. Thank goodness that the weather wasn't looking so hot in the next couple of days that they had two cancelations. They put us in a suite and the next day we would be in our regular room. The wait staff in the morning for their continental breakfast buffet was better than I anticipated. Yogurt, eggs, potatoes, waffles, oatmeal, fresh fruit, whole fruit and their beverage station stocked with tea, coffee and juice. They were smiling, attentive and looked like everyone really did enjoy their job. They did their best to bus tables and fast as people would leave them. When we came back from hiking and were completely exhausted from doing about 7 miles each day our beds were made, and everything were just perfect. My compliments to the manager who handled this with ease when we first arrived, even though my boyfriend wasn't the nicest guy to deal with at first. Then realizing that it was his mistake everyone was very professional. My kudos to this establishment for making a great weekend getaway and really topped my first time ever in Bryce.

"Wonderful hotel for Bryce Canyon visit"

jm2r, Bedford, New Hampshire 10/05/2016

We had a great room with 2 king size beds for our family of 4. Huge spacious room. The hotel is a hoot! Restaurant has a very good value buffet for breakfast and lunch. Great value, nice safe and warm and an excellent way to visit wonderful Bryce Canyon which you must do once in your life. Plan 2 days minimum! Get in a sunrise and a sunset! Bring your hiking boots.

"Best hotel in Bryce Canyon area"

setotravel, Tokyo, Japan 10/05/2016

History: Built and opened in 2009. Location: Few minutes from Bryce Canyon National Park entrance. Near the intersection of Utah State Highways 12 and 63. Few hundred feet from Best Western Plus Ruby's Inn resort. Interior Decor: Better than average Best Western. Very good. Nice inviting lobby. Exterior Apperance: Largest hotel in the area. Fairly modern looking. Outside view from the room I stayed at (3112 - first floor north tower): Back road blocked view. Poor. Room Size: Approximately 50 square meters. Generously big size. Room Cleanness: Very well maintained. Spotlessly clean. Bathroom: Very well maintained. Very big size. Noise Insulation: OK. Far enough from the highways. A bit thin walls that I could hear the guests next door talking. Price and Value: OK considering the heavy tourist location Bed: Queen size. Firm softness. Slept fine. Small pillows. Parking: No charge. Parked near the hotel entrance. Services: Professionally trained hotel staffs. Others: Good breakfast area - food, appearance and mood. No dinner served here at the hotel. Had to go to Ruby's Inn (several hundred feet across the street) to eat.

"Lovely hotel Poor Breakfast"

jerhaar, Piedmont, California 09/05/2016

The hotel itself is fine. Unfortunately at this location it has a monopoly on all eating establishments and the "free breakfast" in my opinion is poor quality. Fortunately my daughter is a vegetarian and brought her own food, which I helped eat. I would strongly advise visitors to do the same. The breakfasts have a large variety of carbohydrate laden foods. There is a mini fridge to store you food.

"Great hotel"

vsrose18, Chinle, Arizona 09/05/2016

Great all around with a wide and varied breakfast selection. It was very close to the park and walkable to the other spots in Bryce village. Rooms were spacious and very clean. I'd definitely stay here again

"Bryce Canyon Grand Hotel"

Harry C, Fremont, United States 09/05/2016

We stayed 3 nights at the end of April 2016 to visit Bryce Canyon National Park. The location was excellent, less than 1 mile to park entrance. We had no problems with the service. The breakfast provided was adequate. Our room was clean and the beds were comfortable. Overall, better than the standard Best Western.

"Nice hotel "

Torunn F, Vestby 08/05/2016

We traveled to Bryce Canon, and was very pleased about this hotel. The rooms was clean, big and had the best bed ever. We eat breakfast here, and it was nice. The hotel had swimming pool inside and outside. God service everywhere. We would sure be back here's again. Big thumbs up.

"Very Nice Room and Great Breakfast"

Forester67, Napavine, Washington 08/05/2016

We had a very clean and nicely decorated room on the 2nd floor of the hotel. The bathroom was very nicely appointed with double sinks (not a common feature in motels/hotels I've stayed in over the years). The room had two queen-sized beds with very comfortable mattresses and nice pillows. Check-in and check-out was friendly and fast. It was a very enjoyable, quiet one-night stay. It was a great location for our visit to Bryce Canyon National Park. The breakfast was very good, although the large breakfast area was a bit crowded when we ate at about 7:30 a.m. There was a young lady at the entrance to the breakfast area who asked for your room number before you entered....had never experience that before. Items available for breakfast: scrambled eggs, bacon, sausage, biscuits and gravy, bagels, pastries, dry cereal, pink grapefruit sections, apples, bananas, several types of juices, coffee and tea (and probably some things I didn't see). They have a pool, but it wasn't available for our visit the first week of May...I expect because of the very cool weather at that elevation this time of the year. We had a thick frost on our car in the morning.

"Rooms are spacious and comfortable"

ExperiencedForeigner, NH 08/05/2016

This is definitely a newer hotel in the area. It's only 5 min drive from the gate to Bryce Canyon NP, so after hours or early morning access to the park is not a problem. Our room of two double beds was surprisingly spacious, with 2 sinks outside the bathroom/toilet area. The included breakfast buffet is handy for visitors who plan to start the day early. We spent one night here and then another at the Bryce Canyon Lodge. Walking to the rim is nice, but for the price difference, I would have stayed here for two nights and just drive to the park.

"Bryce Canyon Hotel-NP visit"

Michael A C, Edelstein 08/05/2016

Very nice hotel at very reasonable rate. Complimentary breakfast is very good which is good considering there are limited dining options available locally. The hotel is very close to the National Park which made it very easy to come and go as one pleased.

"clean and tidy"

Kylie R, adelaide, Australia 08/05/2016

great location, clean and tidy with easy parking and lovely breakfast nice to sit and relax with the open fireplace had trouble accessing the internet from room and had to go down to the foyer walking distance to activities and restaurants

"A very good base for Bryce"

royoren, Tel Aviv, Israel 07/05/2016

We spent 2 nights at this hotel. Rooms are large and the facility is well kept. Large selection on the free breakfast (basic quality). A nice looking small pool (that was closed during our stay in April) and a large outdoor Jacuzzi hot tab. The hotel is perfectly located for traveling Bryce canyon. Couple of minutes drive from the park entrance. There is a grocery store and a restaurant at the neighboring hotel - Ruby's Best western (I believe that share the same owner) . Many outdoor activities can be booked at Ruby's as well. The advantage here is that the hotel is very quiet as all all the crowd is at Ruby's. I would highly recommend this hotel for a base to visit Bryce canyon.

"Can't beat it!"

timberline, Colorado 07/05/2016

Have stayed at the Bryce Canyon Grand in the winter and late summer, and have never been dissatisfied on any [email protected] this place! Been here in the winter and also in the late summer, and have always looked forward to coming back!

"Very good"

ozadka, Tel Aviv, Israel 06/05/2016

The room is more then i expected. Breakfast was one of our best. The hotel is much better then rubis inn Dont hazitate .go for will not regrat it. The location is close to the park entrance. It takes 5 minute to reach it.

"Not a good experience"

roxypiglet, EAST ANGLIA 06/05/2016

The check -in was very muddily and the receptionists were rushed off their feet. When they finally found our independent reservation on first appearance the room looked OK. The room was a good size as was the bathroom. We were going out to the cowboy show across the road and so did not pay much attention .However on our return late that evening we discovered that the bed seemed very creased and had black make-up type stains on the sheets.It was very late and having traveled 2000 miles so far on the trip we couldn't face a visit to the reception . We just slept on the top . . The complimentary breakfast was a most horrible experience There must have been at least three times more people scrambling to get the Luke warm food than there was tables or food ! The poor servers were trying their best to keep up all dressed like they were about to go into a surgical ward rather than a food area .. When we finally got a table our food was thrown away while we tried to get a drink by attendants wearing blue plastic gloves throwing everything into these fowl looking plastic containers . It was just like a cattle market .We gave up on the whole idea of the unappetizing breakfast come bun fight and awaited our driver to return from his own hotel. Yes we should have complained but the desk was so very busy with what looked like hoards of coach trippers we didn't want to waste our precious touring time awaiting in line. I guess they have the monopoly in the park and have a sizeable revenue coming in from the hoards of coach trippers buying from their gift shops cowboy show eateries etc this management were way too complacent for us i am afraid. Tourist trap it really was !!! We really wished we had taken lodgings off the park now and would not return to this chain again . I very rarely write bad reviews but don't want others to have the same herded experience.

"Miserable WIFI"

Dave R, Burke, Virginia 05/05/2016

Arrived today and I very much rely on reliable hotel WIFI. This hotel's WIFI is just plain awful! It drops out every few minutes and you have to play games to get it working again. Terrible first impression of a hotel that I'm paying top dollar for. Yes. They've got you because the choices of hotels at Bryce Canyon are very limited and they know it, so I' stuck, but not happy about it!

"Great choice!"

User 05/05/2016

Very satisfied with our stay here. We reserved a 2-double bed room and it was huge! Very clean and had all the basic amenities. Breakfast lounge was large and the food was good. Would definitely recommend this place to other travelers. Definitely worth the price we paid.

"Nice Hotel, unfriendly staff"

User 05/05/2016

We (4 people) shared a room and two people slept on the sofa bed which was really uncomfortable. After complaining that this is not what we booked (on the photos showed a different room with two beds) the staff was really unfriendly complaining about other colleagues and starting a rude discussion. I wouldn't recommend the place at all tough the rooms are quiet ok.

"Best free breakfast buffet I've had at a chain hotel"

PurdueParent, CINCINNATI 04/05/2016

We booked this hotel for 2 nights on a tour of the Utah national parks. Weather didn't cooperate while visiting Bryce and the hotel was fine with us cancelling the 2nd night (we cancelled before the 11am checkout). Several other locations (Moab, Springdale, etc.) had a 24 hr cancellation policy so we appreciated the flexibility since Bryce had snow and was under extreme cloud cover. I didn't find this to be a standard BW hotel. The lobby had a lodge look with cathedral beams and a fireplace - very pretty. The room was updated, large and comfortable. Internet was extremely slow so we went downstairs and used their lobby computers. Two things stood out for me - the breakfast and laundry room. The breakfast was more extensive than any other free hotel breakfast I've had. There were scrambled eggs, sausage, bacon, donuts, cereals, breads, fruit, yogurts, etc. Breakfast was busy and crowded and you had to provide your room number to a hostess but I thought it was all good. Regarding the laundry room, it looked new and was extremely clean with 5 washers and 5 dryers. Perfect for us as we were half way through our trip and had expected warmer weather so needed to wash our cold weather items. We visited GC, Zion, and Bryce - all national parks with lodges. From my perspective, Bryce is the one where you don't really benefit that much from staying in the park. This hotel is very close to the park, Bryce doesn't require use of the shuttles (at least not in April), and Bryce is smaller. It was easy and fast to get to the hiking trails and overlooks without staying in the park. And we saved around 40% by staying outside via the Bryce Lodge though I'm sure the difference in rates is dependent on time of year.

"Great overnight spot and close to Bryce hiking trails."

RockyMtnArtist, colorado 04/05/2016

Lodge like lobby & breakfast area somewhat typical of national park areas. Breakfast had good selections, but was very crowded. We had to come back twice to find a table. Nice big rooms with handy fridge. We would stay there again.

"Nice hotel very near park entrance"

pisco47, san francisco ca usa 04/05/2016

This is the closet hotel outside Bryce canyon park. A shuttle to the park is nearby. We stayed here 3 nights and thought the hotel was quite adequate, clean, well managed. Rooms were big and comfortable, Breakfast was good, nothing spectacular but very filling to get you enough energy for hiking all day. It was a good stay

"Nothing Great. "

tilaksarkar, New Delhi, India 03/05/2016

An ordinary hotel, with extraordinarily large rooms and a substantial breakfast. Front desk, other than the senior hands, are imported workers, lackadaisical and bored although the Philippino girls at Breakfast were very polite and friendly. Housekeeping is shabby, half hearted and they don't change sheets even if you ask them to. The housekeeping girls don't seem to care or give a damn. Breakfast is big, but food service is poor. Not at all worth the price, but one understands that we pay for the convenience. Overall, very near the park, but staff needs to be trained !

"Great stay"

Gugi9, Newburyport, Massachusetts 03/05/2016

We stayed at Best Western Plus Bryce for one night and it was great. Easy check-in, nice clean rooms, wonderful breakfast which was included in the price. It is well located and close to the park entrance - convenient and comfortable.

"Fantastic Breakfast"

Gemski D, San Diego, California 03/05/2016

I would recommend this Best Western, it's new,quiet, great decor, & the best complimentary breakfast we've come across. The pool wasn't working whilst we were there, but u can use the indoor pool in their sister hotel across the road Ruby's Inn. Note for travelers; The food at Ruby's in was appalling & very expensive, I'd recommend driving out of the area & getting food. We went to Rustlers Restaurant in Tropic, it's 5 mins down the road, cheap & cheerful but at least edible.

"Best BW we've stayed at; could be more flexible at check-in."

aerofaze, Colorado Springs, Colorado 02/05/2016

This review is for the BW Bryce Canyon (NOT the BW Ruby's across the street). We had planned to camp two nights at the Sunset Campground in September, but unfortunately I was attacked by a hard-hitting stomach issue in the middle of our trip; this, on top of stormy wet weather. Therefore, we decided to make an emergency Expedia search so that our second night could be spent in warm and dry conditions with our very own private bathroom. The Best Western's own website said it was sold out, but Expedia claimed there were two rooms left. We immediately made the reservation and counted our lucky stars. The front desk was VERY strict about the check-in time. We were only an hour early, and even though I was obviously pale and ailing (quietly) on a leather chair in the spacious lobby, and even after my husband mentioned my condition to the Front Desk, they made NO allowance for letting us into our room any sooner. It wasn't until EXACTLY the check-in time did they hand over the key cards… which made me guess the room had been ready after all. Anyway, the room was clean and way more impressive and modern than I expected from a Best Western. They even provided fluffy robes! The nightly rate was on the expensive side, but I'm not complaining given my condition, its location and proximity to the gas stations, dining options, and national park, and the fact that it was a last minute reservation. We'd consider staying here again, but hopefully under better weather and physical conditions.

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. I'm sorry to hear that you were ill during your stay. We will communicate with our staff to be more helpful in the future. Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Met expectations, convenient to Park, nothing special (Tropic is not a good alternative)"

aws_dc, Washington, D.C. 01/05/2016

2.5 stars really. The hotel is a relatively new Best Western, we knew what to expect. Well-located close to Park entrance, the whole area is run by Ruby's "family," so it's not like there is a lot of choice of hotels. (Lots of campgrounds if that is your plan.) If you stayed in Best Westerns elsewhere, you get the same here - same breakfast, decent staff. Be forewarned that staff will direct you to affiliated Ruby's restaurants, but other options are better (see separate review of Ruby's restaurant across the street).

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We apologize for your stay. We are sorry to hear that we did not leave a better impression. Let us help change our opinion of us. Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant

"Bryce -Stay"


Great hotel with all amenities. Very comfortable & clean. Proximity to the park and restaurant very convenient. Checking -in was smooth and check out was equally quick. Breakfast was average and nothing to write about. The staff was in a hurry to clear out even before 10AM

"Best Western Bryce Utah"

David R, Eagle, United States 30/04/2016

Nice big room with a good staff. Pool was not open and the hot tub was about 75 degrees. The tub drain was clogged so when you took a shower, the tub would fill up with water. The free breakfast was all processed food. The room had a strong odor of some kind of air freshener. Not a lot of lodging options in Bryce.

"an okay experience"

vagabunda2, Gainesville, Florida 30/04/2016

An attractive property nicely located for visiting Bryce Canyon. The rooms are a good size, and the hotel is quite clean. It was jampacked when we were there in April, a fact especially notable in the breakfast room where there was barely room to navigate. Internet was one half notch above snail mail, and climbing the stairs would have been much faster than taking the elevator (used by guests and staff, all day long).

"Perfectly Utah at a perfect price!"

User 29/04/2016

Honestly, one of the most cozy, comfortable hotels in which we have stayed. Everyone who worked there were welcoming and pleasant. The room was very clean and looked recently remodeled, including the bathroom. The mini fridge was a plus, as well as the coffee maker and spacious floor plan. The complimentary breakfast was delicious and filling- eggs, bacon, potatoes, waffles, pancakes, muffins, toast, fruit, yogurt, etc juices and coffee- perfect to start off the day before a big hike in Bryce Canyon (just minutes away!!!)

"Book Early"

Emergmedpa, Raleigh, North Carolina 29/04/2016

There's a reason why this in the #1 hotel in Bryce on Trip Advisor. It's new, modern and clean, probably the only hotel in the area built within the last 30 years. The rooms are spacious and amenities are nice. We were there in mid-April, which is technically the "off season" and even then there was no vacancy. So book early.

"What a charming place to stay at while enjoying nature at Bryce Canyon"

User 28/04/2016

Wow, this place is awesome!! Simply & Shortly - Spacious, clean, well lit rooms Continental breakfast, but a well served one with lovely staff that makes sure you'll do nothing but enjoying, including bringing the kids the toasted bagels to the table!! Family friendly Great service with info on the surrounding including photo-shoot tips and pretty much anything you'll ask them in regards Outdoor Jacuzzi the kids fell involve with And the price is fair for all the above No improvement points to make. 99% is due to the charming staff 1% is for paying attention to all the small things that matter. It's all about the details... Just keep it as is!!

"Very good choice at limited location"

LorenzSingapore, Singapore, Singapore 27/04/2016

Overall stars ­- 4.5 of 5 Hotel staff ­- 4 of 5 Restaurant staff - 4.5 ­of 5 Room service staff ­- No service Housekeeping staff ­- 4.5 of 5 Room - 5 ­of 5 Room size – large Bed comfortable rating - ­4.5 of 5 Restaurant / breakfast ­- 4.5 of 5 WIFI ­- 4 of 5 Location ­- 4.5 of 5 Attractions / Sights ­- At gateway into Bryce NP. Free shuttle - did not have (there is Park shutter) Spa ­- yes Comments: Nil

rubys_inn_management, Manager's Assistant at BEST WESTERN PLUS Bryce Canyon Grand Hotel, responded to this review
Thank you very much for writing a review of your recent stay at our hotel. Your feedback is very important to us as we strive to improve with each and every stay. We are delighted that we could serve you during your vacation to Bryce Canyon National Park. We are happy to hear that our staff was helpful and friendly. Please give us a call at 435-834-5341 if you have any questions or concerns. Thank you for choosing Best Western Plus Bryce Canyon Grand Hotel. Sincerely, Manager's Assistant