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Best Western Premier Hotel Bryan College Station, Bryan

4.5/5  - basé sur 619 notations.
1920 Austin's Colony Pkwy, 77802-3337, Bryan, United States - See map

Welcome to the Premier Life! Our upscale hotel provides you with a refined level of comfort and superior service to exceed expectations and ensure a memorable stay. Our plush amenities and distinctive style will leave a lasting impression when you stay at the Best Western Premier Bryan College Station. For your comfort and convenience, you will experience spacious rooms with upgraded linens and bedding, 42-inch high definition flat screen televisions, and ample well-lit work space. Mini refrigerators, microwaves, and coffee makers are featured in every room, along with Bath & Body Works bath amenities and plush towels. The Best Western Premier Bryan College Station would like to be your first choice in lodging and conference accommodations in the Brazos Valley. Whether a large group, or a corporate traveler, we can accommodate up to 100 guest rooms with unique rate plans and packages tailored to your needs. Whether celebrating a wedding reception with 180 guests or a board meeting for 10, let our staff at the Best Western Premier Bryan College Station help plan your next event! Our hotel offers up to six flexible event spaces totaling over 4,000 square feet, which includes a large ballroom, breakout rooms, and a boardroom. All-inclusive meeting and event packages will be tailored to fit your specific needs, including audio/visual equipment, catering and beverage services, and complimentary wireless high-speed internet in all event spaces. Our event space includes tables, chairs, and table cloths arranged to your event’s specifications. Our award winning Green hotel is located directly off the highway in North Bryan, making it easy for our Bryan & College Station hotel guests to get around the area. Whether you have a business meeting or want to catch a local game at Texas A&M University or Veterans Park, our premier property is perfectly situated so that you can quickly get to where you need to be.

Best Western Premier

Hotel Bryan College Station

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 619 guest reviews
NOTE ISSUED
Excellent
433
Very Good
124
Average
35
Poor
18
Terrible
9
REFER TO NOTICE
Business Business
219
Couples Couples
62
Family Family
235
Friends getaway Friends getaway
62
Solo travel Solo travel
26
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Happy"

5
10/07/2018

Lexi was a terrific person. Her deminor and calm appeal was refreshing. You need more people like Lexi. The standard king suite was perfect. Just the right space for my stay in this wonderful hotel. The staff were all wonderful. No problems at all.

"So great"

5
09/07/2018

Friendly staff, comfortable bed, excellent breakfast & so reasonable! Located minutes from everything & still far enough out of town to feel restful. We would not stay anywhere else. A bar in the lobby helped for that end of day night cap, and cookies at the front desk!

"a "Pretty Good" Western, anyway"

4
01/07/2018

This is a new and pretty comfortable motel located about 15 or 20 minutes by car from the Texas A&M campus. It has large rooms, comfortable beds, a very good hot breakfast buffet, a modern TV system, and reasonable rates. But also several shortcomings: thin walls that transmit noise easily between adjacent rooms, noisy A/C units, a wooden bed frame that protrudes from the mattress at shin height (very easy to bang into), and dim lighting in the bathroom.

"Friendly and Clean"

5
24/06/2018

I stayed for one night and the staff was friendly. Clean and breakfast was good. The staff was nice and hospitable. Convenient location. I used the gym and common areas. It's a clean and safe hotel. Nice lighting and ammenities in the hotel room. very modern.

"Fine hotel in a great location"

5
18/06/2018

We went to an event in downtown Bryan and it is a straight shot to downtown. Lovely hotel and very nice rooms and bed. For some reason we were given a handicapp room, not a problem but I was able to see all the handicapped features. So, if you need a handicapped room, you will be pleased. It is in a good location off of HWY 6, near a shopping center and Krogers. It is right next door to IHOP. Parking is great. The staff we dealt with were good. Wifi was a little slow, but the hotel was full of kids there for a ball game, so there probably was heavy traffic. Breakfast was good and the first time to see a pancake making machine. Pancakes were light, fluffy and tasty.

"Perfect Breakfast!"

5
16/06/2018

Miranda has a great friendly customer service! She kept up everything & stocked at breakfast time. Clean area and delicious breakfast. I've worked customer service all my life and it was great seeing good service. Rooms were better than I expected. Comfortable beds, nice and relaxing jaccuzi. I will certainly be staying there again!

"Great hotel in Bryan/CS"

5
15/06/2018

As a sport team travel agent and event housing bureau we value our relationships with our partner hotels. GYC Planners has been working with Best Western Premier Bryan on various events since before they opened their doors and we've received nothing less than exceptional and professional service. The staff goes above and beyond. The teams are always more than satisfied with their stay and look forward to their return.

"Close to airport but hard to find..."

3
01/06/2018

Nice room, we checked in late. Comfortable. Hotel clerk was a jerk, seemed very uninterested in getting us checked in. Ignored us when we first came in the building. Nice towels, and personal items available.

"Tammie Holland"

5
31/05/2018

I would like to thank Jennifer, for a job well done. I spoke to her, the day before we arrived, because I had a couple of special things I needed. She made them all happen before we arrived, check in was a breeze and it was wonderful to get to meet Jennifer. She went above and beyond for us and was very personable. “Kudos” to Jennifer! The hotel was very nice, landscaping was great, the room was awesome. Will definitely stay here again, when I'm in the Bryan area.

"Felt like home..almost!"

5
30/05/2018

The place was in excellent condition and the staff and rooms were great. It was a safe and secure place to come back to...almost like home. I would return....in fact i may be returning before the end of the year.

"My Place to Stay in Bryan, Texas"

5
24/05/2018

My wife and I spent two incredible nights last week at the Best Western Premier in Bryan, Texas. When I'm back on business in this area, this will definitely be my number one choice for where to stay. Great, comfortable, spacious room. Loved the bed. Excellent staff. BWP offered a wonderful breakfast each morning. It can't get much better!

"Disappointing"

2
23/05/2018

We were looking forward to staying here to see the A&M University for our daughter and all was fine until we entered our room which smelt like 'shake and vac'. Internet was ok for checking emails only. Beds were so UNCOMFORTABLE so we struggled to sleep and then hearing the next door room guests come back late and talking was so irritating, the walls are obviously not insulated. I felt as though our room could have been cleaner. Staff were very nice and informative and the breakfast had a good variety of items to choose from.

"Korina Loy"

5
12/05/2018

Room was nice, not well insulated as I was able to hear my neighbor yelling at her husband several times a day. But Korina Loy and the wonderful front desk staff were head and shoulders above the level of service I expected and made the stay very comfortable! Thank you for the wonderful hospitality!

"Great stay"

5
05/05/2018

This hotel was great! Service was excellent and the room was nice and comfortable. Bar had good beer! There were great restaraunts close by within walking distance. The staff was very friendly and helpful.

"Good hotel with a couple hiccups"

4
16/04/2018

Our room and the hotel in general was very nice, and clean. We slept well, and had sufficient amenities in our room. Our stay was very comfortable. However, I could have given this hotel 5 stars if the overnight clerk had been friendlier and the morning clerk (both males) had inquired to our satisfaction when we checked out and had been more assertive when problem brought to his attention. This hotel was sold out on ring dunk weekend, and the buffet was managed by one woman at the time (a second one helped eventually). With 3 carafes of coffee, they ran out over and over quickly, and we tried to get coffee several times to no avail. They were very busy and could not keep up with the breakfast crowd, which really wasn't that bad, considering the number of guests. Overall, hotel was good though!

"Dogs are welcomed too"

5
01/04/2018

The hotel staff was friendly and the property is well kept and easy to get to. They are pet friendly and go out of their way to make it easier for pet owners to take care of their pets while at the hotel.

"Mind at ease."

5
26/03/2018

Very comfortable stay. Bed and pillows were comfortable. The breakfast was very well presented. The internet was good enough to fit my needs. Lighting around the mirror area could be brighter. Overall, very pleased.

"Champions Council Cocktail and Dinner Party"

3
20/03/2018

I've already stated at front desk. Most of clients on 4th floor slammed doors until 3 AM, they were very loud. During football weekend, the hotel is very quiet. Don't know what happened!! Marilyn Fulbright

"Last Minute Family Trip"

5
14/02/2018

I can't say enough about The Best Western Premier Bryan College Station. The room was very clean and well equipped. It had a mini fridge, microwave, a huge shower with lots of pressure and all for a great price!

"Pretty hotel, lovely staff"

4
13/02/2018

We enjoyed our time at this hotel. The front desk and the girl behind the bar (Esmy) were all fun. We were in Room 414 and the only complaint I have is that we could hear the guy in the room next to us talking on the phone. He wasn't loud, but we could still hear him - no connecting door, just through the wall. Fortunately he was quiet after that. We had happy hour at the bar and enjoyed talking with Esmy. We slept late, didn't have breakfast there, so can't comment on that, but there is an Ihop right outside the hotel door. We would stay again when we are in the area.

"Recruiting Trip"

5
24/01/2018

Great experience for the price. The hotel was clean, the room with king bed was very spacious. Check in was very simple and all staff was very friendly. There is a bar on site, a bit pricey but had a good selection. Breakfast looked good but did not have an opportunity to try it. The only complaint I have is that you could easily hear conversations and noises from adjacent rooms.

"Excellent Stay in Bryan"

5
05/01/2018

New, clean, big rooms good location would be good for business meetings. Excellent service. Pet friendly. Good parking. Quiet. Fairly normal BW breakfast. Location for highway travel access to downtown Bryan, minutes to College Station.

"Very clean & great breakfast!"

5
04/01/2018

We stayed here for 2 nights while visiting family for the holidays. The rooms were exceptionally clean, and the hot breakfast buffet was tasty and provided multiple choices. The hotel is easily accessibly off the main freeway as well.

"Excellent hotel for budget price"

5
02/01/2018

The Best Western Premier hotel in Bryan is one of the best hotels I have stayed in in 2017. In 2017 I spent approximately 25 to 30 nights in business class hotels for work travel. My particular trip to Bryan was for pleasure. From the greeting by the desk clerk at check-in to the different desk clerk at checkout everyone on the staff of this hotel whom I came in contact with was cheerful, helpful, courteous, and knowledgeable. The hotel manager has assembled an extraordinary staff and should be recognized. The hotel appears to be relatively new. All of the common areas in this hotel were very clean, well lit, and functional. The king suite I stayed in for two nights was very comfortable. The sofa was comfortable and clean. The television set had a crisp clear picture, the bed was just the right firmness, and the bathroom was well lit and clean. Not all Best Western hotels are as nice as this one is, and most are priced higher for a much lower grade room. This hotel is definitely one I will stay in again for both business and pleasure.

"Best Western Bryan Texas"

4
31/12/2017

This is a very comfortable hotel and is very conveniently located. The amenities in the room are first class. Workout center is better than most. Breakfast is decent: not wonderful but meets the needs.

"Great Trip"

5
29/12/2017

The hotel was very clean and the staff very friendly. Would definitely stay here again. My family all liked the rooms and the breakfast in the morning. The breakfast bar was very well stocked and plenty of options to choose from.

"Auntie Birthday Party"

4
22/12/2017

This, hotel was very close to the venue that we were attending. The front desk attendants were very helpful and friendly. Check in was easy and fast. The beds, were very comfortable on that cold and rainy night. Breakfast was your standard free options.

"Comfortable room - Bar service needs work"

4
21/12/2017

We did a special detour on the way back home from a cruise to stay at this hotel because it was a "Premier. The hotel is very nice and the rooms were very comfortable. Front desk staff very friendly. At check-in, we were told that the bar offered a "happy hour" starting at 5:00. After an initial unpack, we went down to the bar to order drinks. (This was a Birthday celebration for us). I ordered a Mai-Tai. Was told that the bartender didn't know how to make one. I offered to google it. He said they didn't have pineapple juice. I ordered a Strawberry Daiquiri. He said that he couldn't make that either... Frustrated, I asked if he had vodka & 7-Up. Yes - I Got my drink and decided to order food. We were told that all they could offer was a plain hamburger or plain nachos or maybe chicken wings. He said they had been cleaned out of their other supplies the night before and hadn't re-stocked the bar. He suggested a Mexican food restaurant down the street. My husband left to go get fajitas. I asked for a margarita. He said he didn't know how to make one. I told him that I DID KNOW and would be happy to teach him. Discovered that they didn't have sour mix, so he used lemonade and I had a make-shift margarita. We were quite surprised that a "Premier" Best Western didn't have "Premier" Food and Bar offerings. It will be a birthday to remember. The manager did offer enough points to get a free room in the future and I am waiting to see if that happens...

"Nice Early Christmas"

4
15/12/2017

The stay and visit with our Daughter, 3 Grandkids and 2 Great Grandkids was super. The only Christmas Surprise that we got was the extra $25.00 Charge that showed up on our Credit Card. We especially enjoyed the Friendliness of the Front Desk and Staff. They welcomed us warmly at Check-in and continued through the entire stay and expressed, many times, that they hoped we would stay with them when/if our travels brought us back to the Bryan area. They were most helpful in getting 4 rooms of family close together on the 2nd floor - Most helpful when visiting with family. A very nice stay.

"Snow Time ! In college station"

5
13/12/2017

Friendly staff and services conveniently locationed. Good bbq restaurant next door. Always we were greeted as we returned to hotel. Plenty of parking and well lite it up, rooms were always well cleaned !

"Second Stay, Second Great Experiene"

4
11/12/2017

Very impressed with the facilities and the staff. This is the first place we check when looking for rooms in College Station area. This hotel is pet friendly. We appreciate the nice accommodations for us and our pets.

"Great Hotel, great service"

5
04/12/2017

We stay on this hotel with our Church and we did our Marriage Retreat on one of the meeting rooms they got. They help me had everything ready for our couple. This hotel is a must if you are in the Bryant area or College Station Area.

"Best best western"

5
04/12/2017

We were very happy with her stay at Best Western in Bryan College Station. Next time we go we will stay there. We visited Santa Land in Bryan and it was close to the venue. Next year we may stay at the Best Western again

"Family getaway"

3
03/12/2017

The decor was nice. The staff was friendly. The room shower was filthy and the bed was uncomfortable. The shower was filled with mildew and mold. The glass shower doors has excessive hard water buildup. We would probably return to this hotel.

"The best experience, will stay here on next trip"

5
01/12/2017

This was absolutely the best nights stay I have had in a while, the staff was very helpful and friendly, the room was quite comfortable and quiet, check in and check out was easy, breakfast was high quality!

"Great location and staff"

5
25/11/2017

The staff were super friendly and breakfast was better than usual. I asked for a room away from Hwy 6 and they were accommodating. Our room was very clean and quiet. This is either a newer hotel or one that is very well maintained. Will stay here again on our next visit to Aggieland. Also a nice movie theater, Premier, and a good Chinese restaurant (Jin's) are right across the street.

"Premier"

5
21/11/2017

We selected the hotel for its review from the internet and upon arrival at the location we were not disappointed, we were in town for a local event put on by the Department of the American Legion for Veterans and were not disappointed with our choice. Clean, Affordable, Friendly Staff, Overall Rating 4.3 stars, I would recommend this to anyone staying in the area of Bryan, Texas.

"Good place to stay"

4
15/11/2017

I've stayed here a few times and always had a good experience. It is a newer looking place, the rooms are fairly large, with a sitting area with a couch. They have a fridge and microwave. Breakfast is included and while it isn't fantastic (usually scrambled eggs and similar), it is fine. The wifi works well and is included. The staff all seem nice. I did have a little strange experience this time. When I got to my room, it had not been cleaned (in fact, it looked like the previous occupant had ridden it hard and put it away wet, so to speak) and this was like 6 p.m. I went back down to the clerk and she was very apologetic and very quickly got me into another room, which was very nice. A little while later I found a note under my door, with a hand written apology from Elissa at the front desk, and a voucher for a free drink or something from their little shop. I thought that was a very nice gesture and I compliment Elissa for the excellent customer service for something that wasn't her fault.

"LOVING BW"

5
14/11/2017

I was only in town for a one night stay....THOUGH I LOVED this hotel. The staff was great...I was checked in quickly. I enjoyed the breakfast. It seemed as everyone from staff to guest were just in an upbeat mood. The bed was extremely comfortable as well!! GREAT JOB ALL!!

"Making Longhorns Feel At Home"

4
09/11/2017

We came to College Station to see our daughter and spent the night. We were pleased to have a room decorated with photographs of Longhorns. It added so much to the decor. Breakfast was plentiful and very good. Breakfast is served until 10:00 so if you want to go out for a run and then eat, you have plenty of time. Hook em

"Best Western rocks"

5
26/10/2017

I have nothing bad to say about this hotel. I stay here 4 nights a week for business and everything is perfect as always. Couldn't ask for better staff or better quality. They always greet with a smile and a helping hand. If you want a awesome nights sleep in a safe location with awesome amenities, then this is the place to stay.

"Best Western Premier Bryan College Station - exceptional!"

5
24/10/2017

Flower Mound Special Olympics enjoyed its 6th year staying at this exceptional hotel. The staff are so friendly and kind to our athletes; always attentive. The food and service are great. The location and price are also good.

"Great Stay at Best Western in Bryan"

5
23/10/2017

Stayed at Best Western in Bryan. Very nice hotel. Rooms were spacious and the staff was OUTSTANDING! Check in was easy, breakfast provided with the stay. I would highly recommend this hotel. Front desk staff was wonderful!

"Great Hotel!"

5
18/10/2017

Love to stay at this Best Western. convenient, clean, updated and the staff is great. Even my dog loves to stay here! The rooms are clean and comfortable. Breakfast is always good, and if we are not in the mood for hotel breakfast there is an Ihop right across the parking lot. This is our preferred place to stay when we head to College Station/Bryan.

"Very comfortable stay"

5
17/10/2017

Service from Carter and Elissa were great. Breakfast was tasty. Croissants were warm, the texas shaped waffles were a nice touch. Shout out to all breakfast crew and front desk agents. Terrific stay at a great hotel

"Happy"

5
11/10/2017

Great stay. I've stayed at this hotel many times for business, they have never failed to take care of me. The staff has gone out of its way to make me feel at home. The breakfast was good and the rooms clean.

"Business Trip"

4
11/10/2017

Pleasantly surprised with this hotel! It was clean, the breakfast was good and the staff was more than pleasant and helpful. I have stayed in several BWs over the past few months, this was the best. The shower was wonderful with plenty of room. No tub, which is great for me. The location of the hotel was good for me.

"Business Meeting"

5
10/10/2017

We had 10 rooms occupied and a meeting room. I was responsible for making sure everything ran smoothly. I did not receive any complaints from my coworkers in regards of their rooms; personally, my room, which was the same as the others, was very clean, and had a lot of space. All personnel in the hotel was very attentive and helpful. We have a District Office near with about 24 employees and when they are in need of lodging, they make reservations for them there. I would recommend the Best Western Premier to anyone.

"Would stay again"

4
03/10/2017

Room was clean and up to date. Decent breakfast. Staff was very friendly and helpful. Only complaint I have is that the walls are not insulated well and I could hear people talking and laughing in the next door room ALL night.

"Game Day"

5
01/10/2017

Nice new hotel. It's fresh and new. they have lots of perks... extra toiletries like shower caps and vanity kits. The breakfast bar was better than most with egg and chorizo burritos, poco de gallo and hot sauce, and shredded almonds for the oatmeal. I dont know if they put out such special fare when its not an Aggie home game. Special kudos to Becky the housekeeper!!!

"Great Hotel"

5
23/09/2017

We love this hotel. Rooms are well appointed and spotless. Amenities (restaurants, fitness center, bar and pool) are great. You won't find a more friendly and helpful staff at any other hotel no matter where you go. Highly recommend the Stella.

"A good place to stay for a good value"

5
23/09/2017

This is a new hotel with everything working well. The staff was cordial and helpful. The breakfast was good. The room was fresh and new and very pleasant. The value for a new hotel was very reasonable.

"Jackson-Hinton family reunion "

4
28/08/2017

The stay was comfortable, the pool was on point and the breakfast was very good Location was good, the rooms were very clean. They also had a small gift shop for neessities right away.The staff was nice and friendly.

"A great place to stay while you're in College Station, TX"

5
25/08/2017

My wife were living in and working out of our room which was a king suite. The bed was very comfortable and the room was modern and clean. The breakfast was much better than your standard hotel. Fresh eggs every morning, fresh fruit and pastries as well. The entire staff was very friendly and eager to help us every step of the way. The hotel is located extremely close to restaurants, grocery store and other businesses that you come to count on when traveling.

"Great Place to Stay"

5
23/08/2017

Great place to say, staff are the BEST! Very nice, polite, and go out of their way to make sure you have a pleasant stay and make sure all your needs are met. Rooms are very clean and nice. Location is GREAT!

"Great stay"

5
21/08/2017

Finding a quality room in Bryan College Station can be a problem. This was our first time at the BW Premier and we were very satisfied with the room, the breakfast , the property and the staff. I will be staying here again.

"Great Staff and property"

5
16/08/2017

The staff was very attentive to whatever we requested. It is a fairly new property and was very clean. The rooms are very comfortable and we especially appreciated the suite we reserved for a little more money.

"Foley Reunion"

5
15/08/2017

Everything was lovely. We enjoyed the pool, breakfast, and bar. The lobby is very nice. All staff were friendly and readily available for any assistance that we may have needed. He bends were comfortable.

"!!!"

5
14/08/2017

The staff here was wonderful Larry accommodated our every need. We will be returning soon for another weekend of fun. This location is very clean and I would recommend this hotel to family and friends

"Very nice"

5
13/08/2017

Awesome hotel! Would definitely stay here again! Room was perfect. Breakfast was delicious and a great selection. Wish I had more time to enjoy all the amenities that they had to offer. Highly recommend this place if you're looking to stay in this area.

"Stay at Best Western"

4
13/08/2017

Very nice hotel for the price. The staff is very friendly. The fact that they have breakfast is a plus for a nice family stay. We enjoyed our 3 days. We were staying for a swim meet. Had a bad experience with another person trying to enter our room but the staff handled it really well.

"Very considerate and helpful staff"

5
09/08/2017

I hadn't stayed at a Best Western hotel since the 60's with my parents, and apparently that's too long! The location was perfect, the staff was very attentive and helpful, the room clean and nicely organized. Most importantly, when the bartender had to leave early due to illness, the desk clerk gave us a beer, on the house!

"Moving a college student"

5
08/08/2017

This is a great hotel with great staff. The beds could be a little more firm but I have some back issues. The breakfast was really good with a number of choices! It was an overall excellent value and stay!

"New and good quality"

5
08/08/2017

This is a very new hotel. There is no bad or molded smells. Very clean and comfy. They also provided breakfast. The breakfast area is clean, too. A lot of seats. Not a lot of options, but good enough.

"Like everything in Best Western"

5
07/08/2017

Best Western is my husband's and my first choice wherever we go if we can find one in the area. Like their services, big guest room and bathroom, very comfortable because of the big space. Their WIFI is very fast. We like their hot breakfasts.

"Great Value !"

5
07/08/2017

We appreciated the front desk staff taking good care of us. Training a new employee on the process, they explained what they were doing and thanked us for our patience. It went very smoothly and we were happy to participate. We were offered our choice of several rooms and allowed to check in a little bit early. The room was great (I recommend the upgraded King for a little extra space) and the price was very good. Breakfast was a slight disappointment, but I think that was because there was a large group in and they had quite a few kids and the staff may have had a harder time keeping up. I liked that breakfast was on a real plate with a real fork ... not just disposable items like many hotels provide. I would definitely staff here again. Thanks!

"Great stay in Bryan/College Station"

5
02/08/2017

Just stayed in the Best Western Premier in Bryan, Texas. We've stayed in many hotels in the area during the time our two daughters have been at A&M and this was one of the better stays. Clean, modern accommodations and pet friendly. We would highly recommend this hotel and we will stay there again!

"Very NOISY"

1
31/07/2017

Very very noisy, guess are so noisy and no one does anything about it. It smells the animal pee. The shower was not clean the toilet seat had pee under the seat. We reported the noise but nothing was done.

"Great experience, clean rooms, kind and knowledgeable staff."

4
31/07/2017

Stay here, you will not be disappointed. The staff is friendly and always have smiles and kind words. The rooms are clean and in good condition. The nights were quiet and easy to get a great nights rest. There is a large lobby with fine accommodations for breakfast, bar and just plain relaxation.

"Great hotel in Bryan"

5
30/07/2017

Convenient location, clean, new hotel in Bryan. Comfortable bed and great air conditioning in a non-smoking room. Excellent breakfast buffet. Coffee good! Price was reasonable. Easy check-in/check-out.

"Pretty Hotel"

4
28/07/2017

My daughters and I needed a place to stay for a couple of nights while our air conditioner was being repaired at our home. The staff was friendly and helpful... nice and clean exterior and the lobby area was very neat and fresh feeling. It was a pleasant experience all together.

"College visit TAMU"

5
12/07/2017

The property is 6 miles from campus, but well worth the drive. Professional staff, clean rooms and common areas. Breakfast has several options. Beds are comfortable and the bathroom soap and towels are great. Will definitely stay here when visiting son at TAMU.

"Nice place and nice people!"

5
12/07/2017

Subject title says it all, was greeted warmly even after sweating my butt off in a warehouse all day. I can't say I have ever given any hotel all 10s before now. The people were inviting and helpful. The rooms and beds were very comfortable, and the food was excellent! I will stay here again and again if in Bryan, TX.

"Quality Stay"

4
11/07/2017

Hotel was clean for the most part. Our room must have had an owner with a pet prior to our stay because there were tufts of dog hair all over the floor. For a new hotel, the caulk in the shower areas is already molding over. This should be a cause of concern. Lighting in the bathroom is very dim and the exhaust fan is very slight. One can tell where material quality was cut during construction. WALLS ARE VERY THIN.

"Good place"

4
10/07/2017

Rooms are nice and clean...pool is small for that size hotel...bar is ok and service is pretty good...just a clean place to stay but nothing spectacular about this place...breakfast is good and there are places to eat close by.

"Fantastic hotel! Highly recommended"

5
08/07/2017

Fantastic hotel. Everything from the staff to the comfortable beds and great breakfast. The decor is great. Nice pool and hot tub. The fitness center was good too. Loved the bar and the free water snd coffee available all day. Definitely recommend!

"Highly recommend"

5
04/07/2017

The décor and appearance of hotel very impressive and set the tone for a comfortable and enjoyable stay. The rooms were very spacious and comfortable, not to mention clean. Hotel staff very professional and accommodating. Definitely would love staying here again in the future.

"Wedding Weekend"

5
03/07/2017

Our first grandchild got married. Family came from as near as Bryan and College Station and as far away as Charlotte, NC and St. Louis, MO. Overall, our stay was excellent. There is always a glitch or two on any stay but our glitch was neighbors grousing about elderly couples enjoying late night gossip session and no fault of the hotel. From the look on his face, dot't think the night clerk was expecting a room full of gray heads.

"Quiet Room"

3
30/06/2017

Room was comfortable so good. However there was a teen football team staying for the weekend so as you might imagine the pool area was rowdy. And breakfast was much busier than usual with teen mouths lining up for multiple waffles etc. Bar area was open and noisy(echoing). Probably better for midweek stay.

"Great spot for a business trip"

5
27/06/2017

Enjoyed staying at this Best Western! It wasn't your typical BW, new facility, nice rooms, friendly staff. The rooms are newer and mine was clean and quiet. The hotel also has a nice little lounge with a bartender, great for a night cap after long days of meetings. It's located conveniently as well

"Housekeeper took my clothing"

2
26/06/2017

When we called the front desk the housekeeper told them she only replaced towels and emptied trash. Our entire room had been cleaned and items missing. The staff did not offer anything for our inconvenience!

"Best Western Premier Is a jewel."

5
25/06/2017

Great place to stay. Not only is the hotel lovely but the staff can't be beaten for excellent service. Although I did not stay for breakfast I can attest to the quality of the coffee. I would highly recommend staying st this hotel. You will be highly satisfied.

"Misery"

1
24/06/2017

This is Hotel is ok but there is a high tolerance for noise and partying till all hours of the night. This includes teenagers knocking on wrong doors at 10:30, people screaming and yelling in the halls and stairwells all night, and playing loud music in the hallway as late as 11:30 pm. At midnight you will still be hearing slamming doors, loud conversations in overcrowded rooms, and people yelling at each other down the halls. In the morning be prepared to find cigarette butts in the jacuzzi and random leftovers from the night before: lighters, a corkscrew, people's dirty socks, empty beer cans. We chose this hotel for its location and put up with three nights of this insanity. On the third night we finally requested that the hotel intervene due to loud music and screaming at 10:30. We received a snippy and annoyed response from the front desk. We had to call twice before anyone said they'd come up. Then we got a call 15 minutes later saying that someone was looking into it. No apology. Our kids were up till midnight every night from the nonstop noise. Breakfast: quality varied greatly and was usually crowded, we ate at the bar one day because there were no seats. Rooms: smaller than I expected and there are no bathtubs, only showers Housekeeping: Service one day and then no service the next day, they kept you guessing. Disappointing and miserable experience. We booked 6 nights here. Big mistake.

"Best night stay EVER!"

5
24/06/2017

Formaly a LaQuinta customer but had a really bad musty stinky room in Shreveport (Minden area) took a chance on Best Western and they came through with flying colors. Just found my new place to stay. Thank you Best Western!

"Excellent Place"

5
18/06/2017

The place was excellent. Rooms were nice and well kept. The breakfast was just amazing everything was warm and had a little bit of everything that you can have for breakfast. The staff was very friendly and on top of everything. Every one that you would see would greet you with a friendly smile and hello. Would highly recommend.

"Great Place/Location"

5
16/06/2017

The hotel was clean and quiet (even though right off highway). We were with a group of people so the front desk accommodated us to be right next to each other. Wish they started to serve breakfast earlier-but they did have cereal/toast/bagels/yogurt out for early morning guests. I would definitely stay again.

"Great Hotel!"

5
12/06/2017

Staff was super polite and nice to deal with. King Suite was super nice and clean!!!! Bed was comfortable and shower was huge and clean! Good location easy off/on freeway. We had 16 rooms reserved and no one complained!

"The best of best westerns!"

5
11/06/2017

Great stay! Everyone I come to college station, this is the hotel we stay at! It is easy to get to, you have a Walgreens walking distance that stays open 24hrs if you are in need of anything. The breakfast is great and the beds are comfortable!!

"Professional and attenative Staff"

5
09/06/2017

We try to book a stay at this location every time we need a hotel in this area. We are grateful for the competitive price (if book early), friendly staff, full order breakfast (that includes a meat, bacon, sausage, ham), and comfortable bedding, nice design layout throughout hotel.

"Excellent Aggieland Experience!"

5
05/06/2017

Wish I'd have found this hotel a few years earlier! One of the best in College Station after 8 years going back and forth for 3 students of Texas A&M! Very accommodating as we had a service dog with us for our Deaf-Blind daughter. We were placed near a well kept green space close to the room with trash bins in the area! Everything was very clean and updated, and quiet.

"Overall Good Hotel"

3
05/06/2017

Overall good hotel. The bed was comfortable even though the pillows were flat. It was easy to keep the room temperature even. The lighting in the bathroom is terrible for putting on makeup. There was a lighted magnified mirror but the light on it did not work. The variety at breakfast was good but the eggs, sausage and bacon was cold. We did enjoy the drinks at the bar in the evening.

"Friendly, Comfortable and Convenient!"

4
03/06/2017

We asked for a quiet room and they delivered! In fact, when we exited the elevator after unpacking, the desk clerk asked us if we were satisfied! Every employee was welcoming, friendly and helpful. The room itself was very comfortable. Plenty of space to unpack and a much needed comfortable bed and pillows. One issue that I'm not fond of is air conditioning/heating units on the floor by the window. Whoever sleeps on that side of the bed always deals with air blowing on the face and that's disruptive. We were there on an extremely busy weekend. Knowing that, additional staff might have been used at breakfast to ensure refilled coffee urns and food items. The second day, several guests had to wait quite awhile for refilled items. Cereal bowls never were replaced. As a hot tea drinker, I appreciate that they don't interchange urns with coffee. Once an urn is used for coffee, to use it as a hot water dispenser, the coffee flavor remains. All said, we would return.

"I love this place"

5
03/06/2017

A second home, this is my second visit within six months. They remembered me from my last visit. Felt good. The rooms were great every time and I slept very well. Centrally located so you had immediate access to food, fuel, and a pharmacy. Convenient because it is right off the freeway.

"Nice hotel"

3
25/05/2017

Nice hotel, might stay again but will need to ask about a no pet room. The pet-friendly policy was not good for my allergies. Also, front desk staff is a little stuffy. The 'premier' does not mean they are a 5-star hotel. The staff should be more 'down to earth'.

CarterHaney, Assistant General Manager at Best Western Premier Bryan College Station, responded to this review
mariogI472ET, I am happy to hear that you find our hotel to be nice. We truly want to make an positive impact on our guests and show them that our hotel can be their home away from home. We want you to be comfortable and happy and I am sorry to hear that we did not uphold those expectations for you. Please let us have another chance to serve you and make a lasting impression. Feel free to reach out to me if you would like to converse further. Thank you for your time and feedback! Kevin Islam, Assistant General Manager

"Awesome Staff=Awesome Service"

5
23/05/2017

First of all, the rooms were the best and clean. Kevin picked me up from my class and drove me to the airport in his personal car. Now that's customer service. Carter took me to my class in the shuttle and just made sure I has a ride to class. Stephanie did a great job of handling my reservation and shuttle ride. Jay, Esmeralda and Alise were great at the bar, customer service, and overall social interaction. You all have a awesome staff. Keep it up!

CarterHaney, Assistant General Manager at Best Western Premier Bryan College Station, responded to this review
Nelson, Thank you for entrusting us to take care of your first ever trip to Texas! I am so glad we got the chance to serve you and take care of you even when the weather, the airline and the airport led you astray. You know that we want to make all of our guests comfortable and happy when they are with us. Your case was no exception. I am glad you got to experience top notch southern hospitality. Anytime you come back to the Lone Star State, please reach out to my staff so we can come through for you! You can reach us directly at 979-731-5300. I hope to hear from you again soon! Kevin Islam Assistant General Manager, Best Western Premier Bryan College Station

"Nice hotel"

5
22/05/2017

Our only complaints were that our Internet was slow and we could hear everything in the rooms around us (hairdryer, TV, voices, etc.) Overall I would recommend this hotel for the price. Staff was very friendly and the rooms were very clean.

CarterHaney, Assistant General Manager at Best Western Premier Bryan College Station, responded to this review
eaton_jd, Thank you for your response. We are happy to hear that our staff was accommodating and that your room was comfortable. We would like your next stay to be quiet and comfortable and we are sorry that your previous stay was anything but that. We want to make sure that when you stay with us we get you into a quiet room and correct any issues during your stay as soon as you bring them to our attention. We hope you let us serve you again in the near future. Until then, I would like to give you our direct phone line so that contacting us is effortless and easy, 979-731-5300. Let us know how we may serve you best! Kevin Islam, Assistant General Manager

"Excellent Experience"

5
18/05/2017

Love this hotel as staff and general atmosphere excellent. Room always clean, staff very helpful and polite making this one of the best hotels I stay at. Always go out of their way to meet any requirements I have.

"Just say YES"

5
18/05/2017

This hotel is well located and easily assessable to most major fairways. The property is very clean and well kept. The front desk service would definitely be one of the main reasons why I would return to this property. Overall it was a wonderful experience.

"Good value and convienent"

4
13/05/2017

Pleasant staff and nice, very clean rooms. Very functional and comfortable. Not lavish. Definitely will use again for visits to college station and Texas A&M. If you book well in advance to get best rates.

"Too Much Noise & playing around in hallway"

2
05/05/2017

Good place to stay. But stay was not pleasant due to some playing around in the hallway then a knock on the door. Someone thought it would be funny to disturb us between 9:30pm-10:00pm then run off after knock.

"Awesome stay in Bryan/College Station"

5
05/05/2017

The staff was incredibly accommodating, from the front desk agents to the housekeeping staff, and the GM was an absolute pleasure to be around. You can really tell she loves what she does. Elissa at the front desk was also extremely friendly and brought a very positive energy to the desk. Overall, a terrific stay in a hotel where you can tell the staff all genuinely love the work they do.

CarterHaney, Front Desk Manager at Best Western Premier Bryan College Station, responded to this review
Hello jerrodn2017! Thank you for your positive review! We are pleased to hear that our front desk agents, housekeeping staff, and our GM were helpful. At the Best Western Premier, we strive to be the best in the business. We are glad your stay reflected the expectations of our property. We look forward to seeing you next time you are in Bryan/College Station. Please do not hesitate to contact us in the future for any of your needs at 979-731-5300. Carter Haney, Front Desk Manager Best Western Premier Bryan College Station 979-731-5300

"Love the hotel"

4
04/05/2017

When I want to order food and the Hispanic lady tells me she doesn't do that bc it's our busy time that really upset me but she did tell me the BBQ place was walking distance lol just left a bad taste in my mouth

"Headquarters for our military reunion"

5
25/04/2017

First, hats off to Candace and Allison for making sure our reunion was a great experience. The hotel is in mint condition, the complimentary breakfast is good, the facilities for meetings and special events are very adequate, everyone on the hotel staff was friendly and helpful, the lobby and bar area are great places to congregate and the rooms are very comfortable. What more could you want? Handy to Highway 6, shopping and the College Station/Bryan area this is a perfect place to stay over or have your event.

"Great experience"

5
24/04/2017

From check in to departure this was a great experience.....the room was clean and had keverything to make me comfortable...the staff could not be more helpful or welcoming.....the breakfast was delicious and varied.......fresh coffee and flavored water in the lobby 24 hours a day........will return

"Clean, modern, friendly"

5
23/04/2017

The building is modern, the staff were all wonderful, the rooms, main entrance, and pool/spa area were very clean. This hotel is located within walking distance or a short drive of many restaurants. I would stay here again.

"Good place, reception people very friendly"

4
19/04/2017

We stayed for 4 days and second day they did not refill toiletries. Third day I left note but nothing changed. Just before we left I asked a manager why the don't restock toiletries in room and he did not know and offered some but it was too late. Otherwise the place was good.

"not that great for thr price"

3
19/04/2017

The room I reserved was not available. The bed was hard and the breakfast foods were cold. I thought for the price the hotel would be nicer and the bed would be softer. I think they over booked them selves.

"Nice Place"

4
17/04/2017

Overall excellent experience. My only complaint was the mattress was too soft and was uncomfortable. This was more than just a preference as there was a noticeable "low spot" on one side. Otherwise, the staff was helpful, the rooms were overall quiet, rooms were clean. No other complaints.

"Pleasant Stay"

5
15/04/2017

There was much to see in the area. A person representing our group set everything up. Enjoyed the Military Park, Bush Library, Tour of the College Military museum and much more. GPS was lost most of the time. Finally learned our way around on our own.

"another great stay"

5
11/04/2017

I absolutely love this place. The entire staff always makes me feel extremely welcome. Everyone is friendly and efficient all the way around. We have been there many times and have never been disappointed. D Davis

"Not what we were expecting from a "PREMIER" hotel"

3
10/04/2017

The Best Western "Premier" Hotel in Bryan (College Station), Texas was a disappointment. My husband and I travel extensively and stay at similar hotels that are compatible in atmosphere, type of accommodations, and amenities. What this BW "Premier" was not compatible to is the service or should I say, lack thereof. We stayed at this hotel two nights. The first day we left early in the morning and came back at 2 pm and the room was not done by housekeeping. Then we left the room again at 2:45 pm and came back at 9 pm and the room was still not done. We understand that that can happened at any hotel. What is inexcusable is that the following morning at 9:00 am with the "Don't Disturb Sign" on the door, housekeeping starts pounding on our door wanting to make up the room. Now, that has never happened to us before at any other hotel. I see this as showing no respect for their guests. Another let-down was the breakfast. We are not picky eaters and know that free breakfast at a hotel is probably going to be limited and not savory. Unfortunately the breakfast here was anything but desirable. It lacked variety and what was available was just bland. My reason for writing these few lines is to find out why market/label a hotel as "Premier" when the type of service offered to their clients is lower in standards than a regular BW hotel?

CarterHaney, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
MichFranco, Thank you for taking the time to let us know about your experience at our property. We are one of the few "Premiers" in Texas, and we hold that title proudly. We are so sorry the level of service you received while at our property was not to the level that a Premier should be. We hope you know that the level of service you experienced is in no way indicative of the level of service we expect to give all of our guests, and we hope you will not let this experience define your opinion of us. We would love to have you back if you would give us another chance to give you a Premier-level experience. If you have any questions, or would like to discuss your future stays, please contact me at (979) 731-5300. --Carter Haney, Front Desk Manager Best Western Premier Bryan College Station

"Great place for a reunion"

5
05/04/2017

We attended a reunion at this Best Western Premier and were pleased beyond our expectations. Although we needed to make a change and arrive a day early the staff was 100% accommodating. The room was exactly what we wanted. Lighting was a bit confusing with multiple switches having to be on at the same time to get the room fully lit. A large shower and no bath tub was a first for us and since we are shower people it was a pleasant surprise. The front desk helped us with directions several times and they were always spot on. Thank you very much. Our meeting rooms were perfect for our size group. At another reunion we were crowded into too small a room. Best Western was perfect. The breakfast buffet was a step above what you might usually find, scrambled eggs, bacon or sausage, a selection of muffins, toast, and bagels, fresh fruit and yogurt should meet anyone's needs. If there was just one thing I would have an issue with it would be that the bar prices were way too high. To end on a up note, the free shuttle to the airport was perfect. That all said, I would recommend this Best Western.

CarterHaney, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
TravelersAH, Thank you for your excellent review! We were more than happy to have you and your reunion party with us, and we had a great time meeting everybody involved. We are also glad to hear you enjoyed the room and our wide breakfast selection. We strive to provide exactly what our guests want, and we are glad to hear we have got it right. We are also glad our banquet space adequately met your needs. If you have any further questions, or would like to stay with us again, please do not hesitate to reach out to me at (979) 731-5300 to book your next reservation. --Carter Haney, Front Desk Manager Best Western Premier Bryan College Station

"Vietnam Veterans of the 183rd Avn Co."

5
04/04/2017

The Best Western in Bryan, Tx. exceeded my expectations for hosting our venue. Everything from the outside appearance to the guest rooms, and the courteous and friendly staff there. I could not have been happier.

"Nice "

4
31/03/2017

Rooms are clean, safe, and pretty quiet. The room rate was reasonable and the hot breakfast was nice, though having more hot food choices that don't include pork would be nice. I appreciate the helpful and friendly staff too!

"Best Western Still the Best"

5
23/11/2016

I can always trust the cleanliness, quality and service of a Best Western Hotel in cities big, small and very small. When traveling on the road, I can trust Best Western hotels in cities and towns I am unfamiliar with for my safety, care and lodging.

"Best Place In BCS Area Hands Down"

5
17/11/2016

Sparkling clean, spacious rooms, excellent breakfast, good value. Wine and mixed drinks bar just off the lobby is available in the evenings at reasonable prices. Have stayed here many times, and it never disappoints. Centrally located for business, A&M, Highway 6....

"Fabulous staff at very nice hotel"

5
12/11/2016

From the time you walk in the door until your departure, you will be greeted by wonderful, helpful staff. The hotel is well appointed, has a very nice included breakfast, a standard fitness room, nice pool area, spacious rooms and reasonable prices. Also easy on-off access to the highway and several food places nearby. Would highly recommend this location.

"Good place to have guest speakers stay"

5
10/11/2016

This is a good place to have guest speakers stay, when doing a presentation of our group. It is easy and close by, for our speakers to stay. Also, a good place for them to relax, and it is nice that breakfast is provided.

"Best business hotel in town"

5
03/11/2016

great place to stay with clean comfortable rooms. I try to stay here every time I come to town because of the quality and atmosphere. breakfast is always good with a nice selection. I like the top floors just because of the view.

"Excellent Stay"

5
31/10/2016

I have stayed in this particular location 3 times. This hotel has everything that you need for a nice, comfortable and convenient stay in the BCS area. It's my go to location to stay while I come in town to see my son.

"Patient and very freindly service with a smile."

5
18/10/2016

I stayed here over a busy weekend where this hotel hosted many if not all the special Olympics Olympians. Even with the staff stretched from the volume of guests, they still found the ability to extend genuine patience and kindness to our special needs men and women, one of which happens to be my brother in law.. on top of that I left my work computer and some clothes behind in the room when I checked out.. I called the next day and they were located easily and held until I arrived later that day (had to commute from Fort Worth). They had offered to ship, but I needed my computer sooner than it could arrive. The room was very nice and clean and everything worked as expected. Very impressed - wish I could have stayed longer!

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Ziggymama, We are so glad to hear your stay was superb! We work hard to give all of our guests an exceptional experience every time they come in, and hearing we did our job well motivates us to do even better. On behalf of all of our staff, I would like to say we loved having all of the Olympians over for the weekend. We look forward to this week every year, and we can't wait for you guys to come back next year. Also, we are glad we were able to easily locate your computer so you could get back to work as soon as possible. Thank you again for your encouraging review, and we will be waiting for you to come by and see us next year! Carter Haney Front Desk Manager at Best Western PREMIER Bryan College Station

"Excellent property"

4
17/10/2016

We were very impressed with this hotel, from the friendly and informative greeting at the front desk to the hot breakfast in the morning. The room was well set up with plenty of plugs and all the amenities necessary for a good nights stay. We would definitely return. An extra plus was a 24 hour IHOP right in front of the hotel as well as a good BBQ restaurant..also an IMAX theater across the street.

"EXCELLENT PLACE TO STAY"

5
16/10/2016

The property is very nice and my room was perfect. The free breakfast was hot and fresh and the quality was excellent. All this combined with a quality staff makes for a great stay I will never stay any where else when I am in Bryan Texas again.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Richard, Thank you for being a loyal guest. Excellence is our goal, and we are so glad we made your stay perfect. We love hearing positive feedback from our guests, as it lets us know what we need to keep doing right. We are glad to hear your breakfast was excellent as well. We do everything we can to provide the highest quality amenities to our guests, and our breakfast is no exception. We look forward to seeing you next time you are in Bryan, and are glad our service has exceeded your expectations. Don't hesitate to call me directly at (979) 731-5300. Carter Haney Front Desk Manager BEST WESTERN PREMIER Bryan College Station

"Convenient location"

4
15/10/2016

The hotel is very close to downtown Bryan and area attractions as well as restaurants and shopping. The staff was friendly and the surroundings pleasant. The WiFi was fast which is always a plus. I would recommend this hotel.

"Best Western in Bryan"

5
13/10/2016

Very attentive front desk personnel during check in and departure. The breakfast area was clean and fresh and yummy. The room was great, beds comfortable and felt safe during my stay. Too many crickets in the room, had to kill a couple each day of stay, might want to spray for bugs.

"A good stay..."

4
27/09/2016

Hotel is modern, clean, and staff friendly and welcoming.......The rooms are well appointed. We like this hotel and would stay here again..We have been coming to area for many years and this is the first time we have stayed here and we are glad we did.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Outback7, Thank you for taking the time to give us feedback about our hotel. We are glad you had the opportunity to visit us while you were in Bryan/College Station, and we are even more excited that your stay at our hotel was exceptional. As a Best Western Premier, we take pride in providing top-level service to all of our guests. As one of only four Best Western Premiers in Texas, having a clean and friendly environment is our top priority. Please do not hesitate to reach out to us directly at (979) 731-5300 to book your next stay. We look forward to seeing you again when you come back to Aggieland. Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Our stay at Best Western Premier"

5
06/09/2016

We had a very nice stay at the Best Western Premier Bryan College Station, Bryan. We were attending our Granddaughters wedding. The hotel was within 10 minutes away from the wedding. Room was very clean, comfortable and nice, breakfast was really good. Would stay there again. Price was reasonable also.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
719SylviaB, Thank you for taking the time to review your last stay at our property. We are happy to hear that you enjoyed your time in Bryan/ College Station for your granddaughter's wedding and that your experience at our hotel complemented your weekend plans. We are glad to hear that your enjoyed our rooms, facility and breakfast. Please feel free to reach out to me directly at (979) 731-5300 when you decide to book our hotel again. We hope to see you all soon! Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"This Aggie fan is now a BWP fan "

5
05/09/2016

Friendly & professional customer service, comfortable & clean room, pet friendly, yummy complimentary breakfast buffet with healthy options. I totally recommend for Aggie fans needing accommodations for their TAMU event.

"Impressed"

5
23/08/2016

This is the third time this summer we have stayed in a BW Premiere. This is not the same BW from 10 years ago. Complete makeover. As soon as you walk into the lobby you know you have picked a great hotel to stay in. The rooms are modern and clean. Beds are comfy and the free breakfast the next morning is wonderful. My kids love making their own waffles in a waffle iron and they are delicious. We will be definitely staying here again when we visit our Aggie at Texas A&M.

"Frustration"

3
19/08/2016

While staying at Best western premier in bryan, tx the service of most personnel was good. It was the last day when needing help with 2 dogs, a grandbaby and lots of luggage since my daughter and her husband had to leave their luggage with us in the hotel room that morning due to they had to be at the wedding venue earlier than usual. So when I called for a luggage roller (not sure what that is called) luggage carousel, etc. I couldn't get one so I went to get one. Then I had all this luggage and had the dogs and grandbaby to put in the car - I could not do this in 2 trips due to the dogs and grandbaby had to stay with me the whole time I was taking the luggage down. also, no one offered to help so that is why I was frustrated. It may not be hotel policy to help with all customers in this manner, but it should be especially when there is a middle aged woman with a child and 2 dogs and lots of luggage. I am not sure that I would ever stay at a best western again. Again, the employees were fairly nice - although I also had to get ugly the day before I checked in because I had to cancel one day and the lady said it was too late when David told me to call at a certain time and I did. So it was not my intent to get ugly but I did as she would not listen to me. Thank you for reading this complaint as I do not like to share any complaints.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Carolynne W, Thank you for taking the time to voice your concern regarding your recent stay. I can see how difficult it can be when you have lots of luggage, a baby and a dog to pack up. It seems that on the day of your departure there were many people requesting the luggage carts and they became scarce and hard to locate. I hope you do consider staying with us in the future so that we can offer you our services. Do not hesitate to let our staff know if you have a special request as we will be sure to send someone to help you pack and move your family and belongings. We hope that your stay was comfortable and relaxing and we hope to see you again soon. Kevin Islam, Front Desk Manager (979) 731-5300

"Nice Clean Comfortable Hotel"

4
13/08/2016

I stayed at this BWP 3 times now for a full week each time and 10 days on last visit. There are a lot of good hotels in the Bryan/College Station area but this one is nice for sure. It was easy to park, friendly staff and really good breakfast. The room was comfortable, fairly quiet and good bed. It had all the amenities in a suite style room like microwave and refrigerator. I highly recommend this hotel especially if you tend to like Hilton and Marriott hotels.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Mark4AU, Thank you for your feedback about you experience at our property. It is good to know that our hotel is properly staffed and equipped for an extended stay such as yours. We do provide a level of guest services and quality that would be expected from a highly rated luxury hotel. Please do not hesitate to reach out to me directly to make your next reservation. The hotel phone number is (979) 731-5300. We hope to see you again soon! -- Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Great comfortable stay"

5
09/08/2016

I found this to be a high quality hotel with a great breakfast bar. The room was very clean and comfortable. My only suggestion is to have better lighting in the bathroom. I was not disturbed by noise during the night (which is always a concern for me).

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
J1987JJcarolynm, Thank you for taking the time to provide feedback about your most recent stay. I would like to apologize for the lack of lighting in the bathroom. On your next stay please reach out to us and we will place an extra lamp in your room to improve the lighting. We want to make sure that all of your guests are comfortable and taken care of when they stay with us. Please do not hesitate to reach out to me directly to make your next reservation. The hotel phone number is (979) 731-5300. We hope to see you again soon! -- Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"compliment"

5
09/08/2016

Excellent staff, beautiful and comfortable rooms. The pool is a little small however the hot tub was so relaxing! The complimentary breakfast choices were great! The hotel is very clean and nice. Convenient eating out options around the hotel. Smokefree establishment.The bar and lounge nice comfortable atmosphere and prices are reasonable and also has happy hour.

"Nice quality hotel at good value"

5
08/08/2016

I stayed at Best Western Premier on 3 different occasions for about 4 weeks total. I picked this hotel because all my usual choices like Hampton, Courtyard, and Holiday Inn Express were booked at the time. However, it was a great choice. After my first stay, I chose to stay there 2 more times this summer with my last stay lasting about 2 weeks and over the weekend. The prices were competitive, the staff was always friendly and helpful, the breakfast in the morning was to me the best I have had at hotels. They had real eggs, good meat and plenty of other good choices. The coffee was good. The room was clean, roomy, and had all the amenities. I did have just a little noise to deal with a couple nights but not bad. Internet always worked and TV was good quality. Getting in and out of hotel is very easy and convenient to everything, yet not in an overcrowded area so close to anything you need within about 5 minutes. Bed was comfortable. I would stay at this BW again anytime I visit Bryan/College Station TX.

"Great Hotel"

5
04/08/2016

The Best Western Premier Old Town Center was excellent, the hotel was very nice and clean. All of the employees were extremely helpful, friendly, and professional. It is in a great location with many great places to eat nearby. I highly recommend this hotel when staying in the Bryan/ College Station area. This is a great hotel for a good price.

"Slept great"

4
31/07/2016

Check-in and out was a breeze and all the staff were very nice. Room was clean and had microwave and fridge, nice size shower and bath stocked with soaps and towels. King bed was very comfortable and I slept great both nights. Quiet upstairs and room temp was perfect. Breakfast had eggs, bacon, potatoes, cereals, fruit, breads, bagels. I would definitely stay here again.

"Excellent Stay"

5
27/07/2016

Room was so clean and comfortable. They had complementary wine, cheese and crackers on the evening we were there which was so very nice. All the employees were so helpful and informative. The pool and hot tub were the perfect way to end the evening.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Betty L, We are thrilled to hear that you enjoyed your stay at the Best Western PREMIER Bryan College Station. We enjoy serving our guests and creating an atmosphere that resembles home. We are glad to know that our offerings and amenities during your stay were comforting and nice. Next time you stay, do not hesitate to reach out to me personally to make your reservation. We hope to see you soon! Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station (979) 731-5300

"5 stars"

5
25/07/2016

I would recommend this hotel and when visiting College Station, I will stay here again. The staff was very good. The went beyond all expatiation to make sure that we were well taken care of. The breakfast bar was very good.

"David was awesome"

5
25/07/2016

It was my 34 wedding anniversary weekend I had not gotten anything for my wife I asked David if he could help he was at the end of his shift but said he would pick up flowers and have them in the room when we returned fro an event later that night my wife was surprised and happy with the beautiful display of flowers that greeter her when we return to our room David went so far above the call that Best Western is my go to hotel from now on

"Easy to find and easy to love"

5
17/07/2016

I stayed at this hotel two separate occasions in July. Both visits were absolutely perfect. The front desk staff were extremely pleasant, the hotel lobby was impeccably clean. We were placed on the fourth floor for both of our visits. The rooms are large and very clean. The shower, wow, what can I say other than it was heavenly. It is an enormous, really nice shower. Oh and the products they offer are all real Bath and Body works goods. The free complimentary breakfast was the usual hotel breakfasts (eggs, sausage, oatmeal, waffles, fresh fruit, yogurt, bagels and a selection of juices. The breakfast area was clean and spacious. There is a bar in the hotel, but don't let this discourage you, as it is a casual bar. It was never full of loud patrons. I stopped by twice for a beer and both times I was greeted by a very pleasant employee. The barkeep was very kind and helpful. The hotel location is fantastic. There are eating places, stores, etc but it is not loud around hotel. We needed to visit TAMU both visits and we were able to quickly travel to TAMU without any real challenges. There is ample free parking at this hotel and a Walgreens and IHop on the lot to help with any needs you may have. Overall, I am extremely pleased with the Best Western at Bryan. It was definitely worth what we paid for the room. Check in and check out was absolutely painless. If I find myself in the area again I will not hesitate to check in again with the Best Western Premier at Bryan, Texas.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Amanda F, We really appreciate your thorough and detailed response. Thank you for taking the time out to elaborate on both of your experiences this month at our hotel. We are glad the cleanliness of the hotel, the size of the rooms, the breakfast offerings and the bar service were satisfying. We are pleased to hear that Texas A&M was easily accessible and that the surrounding businesses were to your liking. We eagerly await your return next time you are in Bryan/College Station! Best of luck and Gig 'Em! Kevin Islam, Front Desk Manager, Best Western Premier Bryan College Station

"happy fourth!"

4
16/07/2016

10,15$ more per night than many other places, , but clean, with dark rooms for sleep, quiet, effective cooling system, great towels-soap and pleasant staff, and a good 'happy-hour' lounge... and the b-b-q place next door gave me a 10% discount as a B.W. visitor(very good b-bq, also)!

"Great Experience"

4
14/07/2016

This hotel was more than a pleasant surprise. We were extremely pleased with the cleanliness of the hotel and the modern look and feel of the hotel and its rooms. The staff was very friendly and helpful. Will definitely stay here again, and will recommend to other friends and family.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Carol C, Thank you for your review of our hotel. We appreciate you taking your time to share your experiences from your recent stay. It is good to hear that overall, from the property to the staff, we met your expectations. We hope to have you all return to our hotel in the near future! Kevin Islam, Front Desk Manager, Best Western Premier Bryan College Station

"Beautiful"

5
12/07/2016

This hotel was very well kept, landscape manicured, lobby, dining and room were very clean. Staff was very personable and friendly. Rates were better than lessor quality hotels in same area. Located next to an IHOP restaurant but hotel breakfast buffet was good. The location of the hotel is very accessible to major highway.

"Great Experience"

5
11/07/2016

This was my first stay at a Best Western. Hotel looks new, and if not brand new, is very well kept. Staff members were friendly and knowledgable at all times and always available. Check in and out was very easy. Rooms were large and nicely decorated with everything you'd need including in room refrigerator, microwave, and coffee maker. Bath products made by Bath and Body Works. Maid service was very good. Water pressure and shower head were amazing. I don't know that if ever think to comment on the shower, but it was that good. Beds were comfortable with nice linens. Breakfast was consistently good with a nice selection and real dishes and utensils, not disposable. There was fruit infused water and coffee in the lobby at all times, and Happy Hour at the bar each evening. A few items are sold by huge front desk such as drinks, ice cream, snacks, and necessaries. Great location with access to the main thoroughfare. Rates are very reasonable, in fact I have paid much more at higher end hotels for much less. Definitely recommend Best Western Premier!

"Great Hotel"

5
10/07/2016

Overall stay was fantastic. Clean hotel, friendly staff.Hot Breakfast Buffet. Clean pool and bar are. I would recommend this hotel and would stay again in the future if my family and I are ever back in your area. Appreciate your hospitality. The Jackson

"Better than all our expectations!!!"

5
02/07/2016

We love staying at this hotel because they always go out of their way to make us feel at home. Kevin, the front desk manager, went above and beyond to get us a room reserved and to make sure it was ready with a crib inside for our baby before we even got there. When we checked in he made sure to ask for our rewards number and was very knowledgable about how our rewards points can help us on future stays. The hotel is always so clean and very well maintained. We are always so comfortable here and we don't plan to ever stay anywhere else when visiting Bryan/College Station. Thank you!!

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
TAKGarner, Thank ya'll for your detailed feedback, kind words and repeat business at our hotel. We strive to serve our guest's needs in all aspects and are happy to hear that you all are confident and comfortable in our service. We know that there are many options out there and we are glad to know that our hotel meets your travel and lodging needs! It was a pleasure meeting your bright little newborn and we cannot wait to see ya'll back at our hotel in the future! Kevin Islam, Front Desk Manager, Best Western Premier Bryan College Station

"nice stay at BW premeir"

5
28/06/2016

i haven't stay in a best western in several years and decided to give them a try. the premier site in bryan, tx was very nice. I felt the value for the room and breakfast was not too expensive, but fair when comparing to other similar places

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Barry R, Thank you for your feedback regarding your recent stay. We are happy to hear you gave the Best Western Premier brand a try again. Recently the brand has enacted new changes in both physical attributes of the hotel properties but also in the service culture. As the flagship for the Premier brand in Texas, we truly take pride in delivering a valuable experience to all of our guests. We hope to see you again soon! Kevin Islam, Front Desk Manager, Best Western Premier Bryan College Station

"great hotel in College Station TX"

5
27/06/2016

Never thought a Best Western could be so NICE!!! I will stay in this hotel every time I come to College Station. The hotel is in Bryan but in a great location. Very close to all the restructures on university. Full bar and grill a big plus.

"Best Western Premier Bryan College Station, Bryan, TEXAS"

5
27/06/2016

Great Staff, Clean rooms, Good beds We were in town for the weekend we several other friends and their kids. Staff was great bring us extra towels for the pool. The hotel had a full breakfast in the AM and a nice lounge with happy hour. Would return to this hotel our next trip to College Station.

"Can You Ever Hear Me Now!"

2
24/06/2016

We stayed here one night, because we were replacing our HVAC system, and it's 95 degrees daytime with 75 for a nighttime low. First, let me say that the employees are top-notch, excellent. What isn't is the facility itself. The large TV is at right angle with the king bed. The lighting is set up poorly. The tile floors were grimy. The carpet was stained, frayed, and pulling away from the metal strip that ties it to the tile. The piddly little exhaust fan in the bathroom was in the same switch as the light over the comode. The light over the walk-in shower was feeble, and should have been the one with the exhaust fan. The guests in the next room turned their TV on and I could tell that they were watching ESPN or some sport channel, and could almost make out the words of the announcer. After we had gone to bed I heard someone talking in our room -- except it wasn't in our room, it was in the hall. I also could still listen to the neighbors' TV. The walls are that thin, with NO soundproofing. Breakfast was poor, for a Best Western. It was more on a par with a Super 8 hotel. I'm so glad I only had to be there one night.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
F B, Thank you for your time and effort providing feedback about your most recent stay. We are glad to hear that our staff presented our hotel as a top notch asset to our establishment. We hand pick our team to radiate joy, empathy and care to everyone they come in contact with. The excellence you wrote about is what we all pride ourselves in. We appreciate your concern for our property and attention to detail so we can make improvements for all of our guests. Please reach out to us directly if you have any further inquiries or suggestions. We hope to see you at our hotel in the future! Kevin Islam, Front Desk Manager

"Awesome!!!"

5
21/06/2016

This place has everything. They have friendly staff, caring management, clean rooms, thick towels, and bath & body works soaps, gels & lotions. The only thing that I could say could be improved is the shower floors. They appear stained. Maintenance came to my room and steamed them and the stains remained. I was told they are remodeling the bathrooms to eliminate this problem. Microwaves and refrigerators were in the room. Carpets didn't have stains in the room I stayed in but there was a large stain in the hallway on the 4th floor.

"great night"

5
21/06/2016

We were only there one night but will definitely be back. It is a nice clean room with a great shower. The bed was also comfortable. I appreciated that is had fresh fruit on their breakfast bar. This was a quick trip but next time will stay here longer to take advantage of their pool.

"Travel to College Station"

5
20/06/2016

Totally impressed with this new Best Western Hotel from its facility to its service. The quality in both were equivalent to many of the more expensive hotel chains that I have used while traveling. Breakfast was extensive and well supplied. This was a very pleasant surprise for my wife and I. It improved our impressions on Best Westerns.

"Best Western Premier Bryan"

5
16/06/2016

Hotel is convenient to both Bryan and College Station, easy access. Clean rooms, nice lobby, bar area, pool and weight room. Satisfactory hot breakfast available. Staff is very friendly and helpful. I would recommend this hotel to others.

"Texas A&M University NSC"

5
08/06/2016

Check in and check out was quick and easy! Hotel was professional and helpful. Breakfast selection and quality was very good every day. The only complaint I ad is that the hotel's elevators were very slow every day.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Rolando D, Thank you so much for visiting us on your trip to Texas A&M and Aggieland! We are glad we had the opportunity to serve you and your family while you were here for New Student Conference. Thank you for the feedback and we hope to see you throughout your new student's career at TAMU! Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Staff Is Dedicated to Pleasing Guests and Making them Comfortable"

5
28/05/2016

We were among many that stayed at this hotel due to a weather emergency. The staff was cheerful, helpful and competent; room clean and well maintained; breakfast was excellent, plentiful and food was replenished when necessary; the lobby and breakfast areas were tastefully decorated, clean and well maintained. A nice stay and a good buy!

"Exceptional place to stay"

5
22/05/2016

Great accommodations and great staff!! Staff was excellent and manger went out of his way to be helpful. The hotel was very busy with high school tennis players and family but the service was great. I would highly recommend this hotel.

"Texas A&M graduation weekend"

5
18/05/2016

My husband and I were pleasantly surprised with the Best Western accommodations. We have never had a bad experience with Best Western but the Premier Best Western in Bryan, Texas was excellent. All of the front desk staff was friendly, personable, and helpful. The hotel put out cookies, water, and 12th Man towels for families that were visiting for graduation. The room and bathroom were very clean. I also appreciated being on the 5th floor facing the Aggie stadium. I would recommend this hotel to parents or visitors during graduation time especially because it is not too close to campus but not too far either. It allows for rest and relaxation in between graduation ceremonies and celebrations. There is not a lot of traffic near the hotel and it was only a 15 minute drive to Texas A&M. It was perfect!

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Kim B, Thank you for choosing our hotel when you visit Aggieland! As an Aggie Class of '16, I love having specialty offerings for other Aggie family members. It's always a perk to have the guestroom view of Kyle Field as well. I am thrilled to hear that you and your family are always comfortable when you all are here and that we consistently deliver quality service. We are excited to have you next time so be sure to let us know when you will be returning to Aggieland. Thanks and Gig 'Em! Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Great place to stay in Bryan"

5
12/05/2016

This is the second time we've stayed at this property and it did not disappoint the second time! Friendly, competent staff, clean comfortable beds, quiet in spite of exterior painting in progress. The property definitely merits the 'premier' standard for Best Western.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Marylou B, Thank you for returning to our hotel and for your feedback regarding your recent stay! We are glad to know that your stay was comfortable and relaxing. We appreciate your patience and understanding while we complete our exterior painting project. We are excited to display our 'PREMIER' standard from both inside for all of our guests. Thank you for choosing Best Western and we hope to see you soon! Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Nice Hotel, Great Staff, and Thin Walls"

4
08/05/2016

This is a nice property with a very friendly staff. It is a great location and is well maintained. We enjoyed a better breakfast than we usually have at a Best Western. In fact this is the nicest BW I have every stayed at. The only problem was the noise. The room next to us had the TV on so loud that it kept us up for a while in the evening and woke us up early the next morning. I am pretty sure it was because the guests next to us were just inconsiderate and had the TV on way to loud.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
markv466, Thank you for giving us feedback regarding your recent stay. I am glad you were able to experience the Premier life at our hotel. We strive to maintain a comfortable environment for all of our guests so that they return on future visits. I apologize for the issue you experienced while you stayed with us and I want to safeguard against it in the future. On your next stay please reach out to us so we can be sure to locate you in a quiet room. We want to ensure you are at ease when you stay with us. Please don't hesitate to reach out to us whenever you may need to. Kevin Islam, Front Desk Manager

"4-29-16 through 5-1-16"

5
03/05/2016

Everything was excellent...thank you. Would highly recommend to anyone and very friendly staff. Breakfast was just ok but other than that, I would definitely stay again. I travel for business and this was one of the best experiences I have had in a long time.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Michael S, Thank you for taking the time to let us know about your stay. We are pleased to accommodate business travelers throughout the week with our full hot deluxe breakfast buffet, free wireless internet, work out facility and business center. We know how important it is to be comfortable when you are working out of town. Thank you for your continued business! Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Very Nice"

4
29/04/2016

Very nice breakfast spread, comfy beds, convenient location. The only problem I had was the bathtub was dirty. I was impressed by the toiletries in the bathroom-nicely scented soaps, etc. We stayed on a sunday night, and I found out we overpaid- 25% more than their rack rate.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Danielle D, Thank you for providing feedback for our hotel. I am glad to hear that you were comfortable during your stay. We like our guests to be enjoy their stay with our Bath and Body Works toiletries, our convenient location and our wide selection of amenities. For your previous stay, you booked your reservation through a third party company and may not have received the best available rate. For your next visit, call us directly and speak with a front desk agent at our property to make your reservation. This will ensure you receive the highest quality service and information. We hope to see you soon! Kevin Islam, Front Desk Manager

"Excellent Hotel"

5
29/04/2016

I stay at this hotel a lot for business and to visit my sons at Texas A&M. I have stayed at multiple locations in the Bryan/College Station area and this is by far the best! Great rooms and staff. They also accommodate pets. My wife and I love this hotel. You will not be disappointed!!

"Heating system"

4
26/04/2016

We are cold in the room, especially at night. Trying to adjust the thermostat does not solve the problem and there are not sufficient warm bedding to compensate. This was our second stay in this hotel and experiencing this same problem. Our son who was staying with us tried to solve the thermostat, and i was eventually okay, but my husband was still too cold. The hotel is convenient to my family home and we were there for a funeral.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Janie W, Thank you for your loyalty to our hotel. We are thrilled to know that you choose to stay with us when you are in need of a hotel in the area. I apologize for the inconvenience you and your family experienced during your recent stay. Prior to your next stay, I would like to recommend that you contact the front desk to request extra blankets for the room and any other complimentary amenities that would make you more comfortable. Also, at any point during your stay feel free to reach out to our front desk staff for assistance with the heating and cooling system. Our staff is always available and eager to assist in any way possible. We hope to see you back at our property soon! Kevin Islam, Front Desk Manager

"Desk staff was very friendly and helpful. Nice sized quiet rooms"

4
21/04/2016

The King suite room is a nice size, beds are very comfortable, bathrooms are shower only. Housekeeping was inconsistent, one day the room wasn't cleaned (we were working in the room and didn't leave the room until around 1:00 pm but spoke with the housekeeper who was right outside our door and I told her we were leaving), several other times bathroom toiletries weren't refilled (i.e. shower cap, shampoo). Common area were very clean, breakfast was typical for a breakfast buffet, you can make your own Texas shaped waffles which is cool.

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
jdc1000, Thank you for staying with us recently and providing detailed feedback for us to review. We are glad you had a good experience with our front desk staff and that you felt comfortable at our hotel. Just recently, we had a complete renovation of our full hot deluxe breakfast bar to serve our guests better. We are working to improve communication between departments to ensure all of our guests receive the highest quality services and amenities. If you ever have a question or suggestion for us, feel free to contact the front desk in person or by phone. There is always someone here who cares and is eager to assist. We are looking forward to seeing you on your next visit to Bryan/College Station. -- Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"COMFORTABLE BEDS...JUST NOT QUEEN SIZE"

4
21/04/2016

Very nice staff. Beautiful hotel, great set up for breakfast. Things to ask for if have time. Bucket/bowl of ice for breakfast drinks. Have them cook the eggs more.......VERY RUNNY...microwave is ok, but the eggs don't taste the same after microwave. Tough Exit to find.......you have to take a previous road to get the exit....be careful or you will go in circles....

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Mr. and Mrs. Leh, Thank you for reaching out to us and taking the time to give us honest feedback and the opportunity to make your stay more enjoyable. I'm glad your daughter's coach has chosen our hotel as the team's preferred location in Bryan/College Station. It was a pleasure to personally make the reservation for your family's upcoming stay. I look forward to meeting you in person, as I hope you get to enjoy our hotel again. If you have any questions between now and then don't hesitate to reach out to us personally. Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Excellent "

4
19/04/2016

Just stayed four nights in this hotel with a little Dribbler basketball team for the National tournament. The management and staff were great and very friendly and even took pictures with our girls. Always very accommodating. Couldn't have asked for any better. Morning breakfast was always good and warm. Rooms were nice, clean and comfortable. Shower always had hot water and the washer and dryer came in handy for uniforms etc. The bar and outside patio was an added bonus. Thanks for having us and treating us great. Will definitely be staying here next time we're in the area

KevinIslam, Front Desk Manager at Best Western PREMIER Bryan College Station, responded to this review
Philip D, We are ecstatic to hear that the Little Dribblers and their families loved our hotel. I always find it comforting to know that families manage comfortably for lengthier stays. Your group was a joy to interact with and was full of life and excitement. I hope the Little Dribblers plan to stay with us next year! Kevin Islam, Front Desk Manager, Best Western PREMIER Bryan College Station

"Top Shelf Hotel"

4
18/04/2016

Quiet and comfortable. On the north side of Bryan, away from traffic and noise. Amenities are superb for a Best Western and breakfast selections are a pleasant change from the usual. Staff are always willing to help with a smile.

"Very Nice Hotel"

5
18/04/2016

Awesome rooms and great service. Very clean and comfortable. Staff was very accommodating. The bathroom was amazing with a huge shower. Bed was super comforatable. Breakfast was very good with a wide choice of food.

"Clean Great Place"

5
12/04/2016

Great stay at a clean well managed Best Western. Surprised there was a bar, great service and drinks at the bar, breakfast was well above typical hotel breakfast. Great place! Rooms are clean and large, a peaceful place to stay for reasonable price.

"Good for an overnight stay"

3
10/04/2016

I travel frequently for overnight business trips, and this was my first trip to this hotel. Highlights: Good bathroom and shower. Nice touch on the "clean remote" promise :) Staff was friendly and helpful. Good location for my needs. Coffee and hot water for tea were always available in the lobby. Mid-lights: Bed comfort was average and value was good. Average morning breakfast included. Low-lights: Audible noise from next room, and bedside lights didn't work I would return to this property.

"Very pleased."

5
04/04/2016

Outstanding. Would definitely stay here again. Clean, comfortable, convenient, and welcoming. Breakfast was delicious and the bar was a perfect place for friends to gather and talk. If the weather had been warmer, we would have moved to the pool area. Highly recommend.

"Best of the Best"

5
01/04/2016

This is the best hotel you will stay in Bar none. Very elegant, large room, Clean area safe, better comfort than home. very good breakfast clean lobby, and wonderful personnel - can not say enough about the wonderful hotel

"Pay premier rate for a pet hotel?"

3
31/03/2016

After staying here several times the past 4 years this trip I found out because of non stop barking that the hotel is "pet friendly". I love my pets, cows, horse, and dogs but I do NOT allow any of them in my house..... so why would I pay premier price for a room that a animal shared??? Next I used to enjoy the breakfast but since last time I stayed it has changed to the same microwave stuff all the other lower end hotels serve. My final straw was upon early checkout the lady threatened to CHARGE me for all week because I left early do to a work call out... in 15 years of on the road travel every week I have NEVER once been charged for early check out... I have stayed at over 50 BW hotels the past 12 months and about the same with other chains.... I'm sorry to say but next trip to Bryan this month I will find a NO PET hotel. If your OK with pet friendly then this hotel is OK, parking is great, access is great, two good restaurants in the parking lot and rooms are nice. Hate to say goodbye to this one but I do not stay with animals.

"What's not to like?"

5
30/03/2016

This property gets everything right. Spacious, well-decorated rooms, friendly staff, top/notch amenities, plentiful outlets and charging stations, etc. all at a fair price. Next door to a branch of one of Texas' best known BBQ restaurants.

"Great place to stay."

5
27/03/2016

Spent two nights in March. Very attentive management. Clean, comfortable room. Had a problem with a running toilet that was fixed rapidly. Functional breakfast bar was the weakest part of the stay, but it was still a great value. HUGE, unexpected benefit was the proximity (parking lot) to Kreuz Market.

"Great Lodging"

4
19/03/2016

Quiet, comfortable, and beautiful place to relax. My children love the pool, my husband loves the fitness room. I really enjoyed walking into the hotel and seeing a fresh ice cold water with lemons ready to serve and drink. My children are always excited to go swimming. I like that there are always extra towels to use when going swimming. The service is so great that I dont have to ask for anything. Fresh towels are always brought to us daily.

"Great hotel at a fair price"

5
07/03/2016

Stayed in Bryan on family outing. Very pleased with our room and location of hotel. Breakfast is always exceptionally good here. The floor of the dining area could have been kept a bit better. Outside of hotel very clean. Will stay here again.

"college visit"

5
06/03/2016

excellent hotel, all employees were friendly and helpful. room was clean and breakfast was great. the bar served beer from BigBendBrewery Alpine, Texas! Beer from this brewery is hard to find. I highly recommend this place.

"Best Western Bryan"

4
05/03/2016

the staff was friendly. the rooms were clean. breakfast was free, but you get what you pay for. the eggs were gross. i'm not sure how you screw up scambled eggs. the biscuits were soggy. they had spouts for the waffle mix but no easy way to get it into the waffle maker.

"Great hotel!"

5
02/03/2016

I come to work in Bryan monthly and wouldn't stay anywhere other than the Best Western Premier. The location is easy to get to and the rooms are always clean and nicely appointed. Best of all are the people who work there. Shaneka Clark at the front desk is wonderfully accommodating and always makes me feel welcome. The breakfast is presented nicely and is good. You won't be disappointed with your stay.

"Great Property for Conference"

5
22/02/2016

I attended a state conference at the Best Western. The hotel staff was very helpful and professional. We had a wonderful conference in all aspects. The breakfast was very well presented and offered a good variety. The rooms were clean and larger than usual. We received personal help and attention. All in all the stay was very pleasant.

Victoria V, General Manager at Best Western PREMIER Bryan College Station, responded to this review
Dear Cici, Thank you for taking the time to leave this wonderful review! We so enjoyed hosting your conference this year and are delighted to know that you too had such a pleasant experience. Our entire team takes pride in delivering the best in customer care and I look forward to passing on your compliments to our staff. We look forward to welcoming you back to the Best Western Premier Bryan College Station again soon! With warmest regards, Victoria

"Excellent hotel to have a business meeting or conference"

5
22/02/2016

Staff are excellent They are cheerful and aim to please. The hotel is quite and allows for a very relax time while attending to business The complimentary breakfast is wonderful, a lot of options. The hotel is very clean and the fresh flowers in the lobby add that special touch!

"Thank you"

5
20/02/2016

Thank you for the consistent service, cleanliness of the rooms, appearance and newspapers in your lobby area,and providing a real full variety breakfast. We usually try to checkin to your hotel each visit to College Station. Keep up the good work staff!

"Coolest Night Auditors in Town"

5
12/02/2016

Eduardo and Kevin are the most professional and accommodating employees we have encountered. After a night in the town we came and asked for a rollaway bed and these guys were right on it. It would be cool if they had the WWE Network though. Great hotel for sure!

"Clean, quiet and comfortable"

4
11/02/2016

I was here for a quick business trip. I have to say, everything was great. The check in was very quick and painless. The room was very clear, they even have a stand for the remote stating that it had been cleaned! The breakfast int he morning was good! My only issue was the shower floor squeaked when you took a shower and that is so minor!

"Great service, great location."

4
09/02/2016

When we arrived our room wasn't ready, but it only took 20 minutes. The staff was very friendly and Carter tended to all of our needs. The lobby was clean and the room was comfortable. We received accurate directions to and from St. Joseph Regional hospital, and a wakeup call as promised. There is a 15% discount for hospital patients. We highly recommend this hotel.

"Lacrosse tournament "

5
07/02/2016

I never write reviews for hotels but I felt it was necessary to do so. This was the perfect place to stay for our lacrosse team. The hotel is super clean and the decor is updated with a modern look. The staff was very accommodating and friendly. Our stay came with a delicious breakfast. The hotel lobby was a perfect meeting place for all of our families. We were even permitted to bring in our own dinner. It was a perfect stay! Thank you to all of the friendly staff here for going out of your way to accommodate such a large group. We will be back !

"Great Stay."

5
06/02/2016

Clean, updated, and quiet. Staff was friendly. I have stayed in over 15 hotels in Bryan/CS, this,was my first stay at the BWP. It was far away from TAMU but I would stay here before anywhere else. I will check here first for availability next time.

"Average Hotel"

3
22/01/2016

Hotel was average. Construction was going on and was noisy at times. The day I checked out, the water was being cut off for 3 hours. Breakfast items looked ok, but everything was very dry. They require a $20 per day hold on your credit card, which is ridiculous. I've had my credit card held, in case you had other charges, but not a set amount automatically held. For that reason alone, I would not stay here again.

"Great Hotel -- Excellent Staff"

5
10/01/2016

I travel a lot on business and rate this hotel as one of my very favorites because of the wonderful staff and the fact that the hotel is meticulously maintained -- still seems like new. Excellent room. Extremely clean. The wifi signal is great and I really appreciate the 42" TVs. The only drawback on this trip is that I called the Best Western reservation center instead of booking online through Trip Advisor or Booking.com. First, Best Western does not match the web price (and is idiotic enough to brag about the fact) and their central reservation staff was rude and not very helpful. I will not make that mistake again.

"Carter made this the best experience ever."

5
09/01/2016

The hotel was so nice, not just beautiful but the staff was amazing. Everything was clean and the rooms were great but our experience was made by the gentleman at the front desk. He went above and beyond to accommodate our very high maintenance needs. Plus he was personable and funny while doing so. Words cannot express how thankful we are for how out of his way he went for us.

"Great Stay"

5
08/01/2016

The hotel personnel was welcoming, helpful, clean,and professional. The room was cozy and clean, and met my needs exactly. The bed and pillows were comfortable and contributed to quality rest.This was a good stay away from home.

"A Gem"

5
08/01/2016

The whole family enjoyed their stay. The fitness center was clean and offered complimentary water. The rooms were very clean, and the beds were extremely comfortable. Breakfast was bountiful and delicious.

"Great staff and great value!"

5
07/01/2016

We've stayed at this hotel several times and have always been pleased with the staff and accommodations. The elevator is showing some wear and the bathroom grout could have used a little elbow grease, but the pleasant and helpful staff far outways these observations. We made the mistake of staying at a much newer hotel on one of our visits...the staff and accommodations were a nightmare. We went running back to Best Western Premier. We are always impressed by the attitude of the employees and everything in the room actually WORKS!!

"Hotel non accommodating"

1
06/01/2016

This hotel does not make an attempt to be helpful, accommodating, and considerate of the customer. This hotel will tell you they can't accommodate because "we are independently owned", for this reason they refused to make any considerations.

Victoria V, General Manager at BEST WESTERN PREMIER Bryan College Station, responded to this review
Dear Mr. Robert, Thank you for taking the time to send us your feedback. I am sad to learn that your experience with us was not accommodating to your needs. We always strive to give our guests the perfect stay and do not like to see anyone disappointed in any way. I'd like to learn a bit more about your experience and the circumstances you've mentioned, and would very much appreciate the opportunity to speak with you and see what we can do to make this right. I can assure you our guests are our top priority, and I hope we can have another chance to provide a better experience in the future. Most sincerely, Victoria Venskus

"Great Pet Friendly place"

5
02/01/2016

The staff is very friendly and professional. They made check in and check out easy. The rooms are modern, clean, and most importantly accommodate pets! They put us on the first floor to make it convenient to walk the dogs. Also breakfast is included in the price.

"Very clean, excellent service!"

5
30/12/2015

Front Desk attendant, Shaneka, went above and beyond her duties during our entire stay. She was very courteous and kind, and helped us out tremendously. You have a great employee on your staff! Hotel was very clean from top to bottom. Breakfast was hot, fresh, and good. Bar/Happy Hour staff(Juana) was very friendly. She serves up a great drink, as well as providing some nice local restaurant eateries. I would definitely stay here for future visits, and recommend anyone else to stay here as well!

"BWP - A hidden gem"

4
27/12/2015

I lived in BCS for many years and return to visit family. I usually stay closet to Texas A&M. I ended up at BWP on the latest trip and didn't know what to expect because it is a new property. It is pleasing in appearance, clean and comfortable. The room was roomy in size. The amenities are good. And the location, while not ideal if you want to be close to TAMU, isn't bad. It is close to the Hwy 6 Bypass only a mile or so north of the University Dr. exit. So getting to TAMU is no big deal. All in all, my stay was pleasant and I will consider BWP again.

"Excellent Service"

5
21/12/2015

I recently stayed in this hotel and would highly recommend it. The property was very nice and clean, but what made this property stand out above the rest was the staff. I had an issue with my reservation, that was 100% my fault, and Kevin was able to assist me through getting it resolved. I will definitely stay here when I am traveling through again.

"Beautiful!"

5
17/12/2015

Very impressive. My cousin booked this room for us and we couldn't have been more comfortable! Home run! Huge walk in shower. Pillows, pillows, and more pillows! Cool reading lamps between each bed with just the right amount of light to not disturb others.

"Excellent"

5
07/12/2015

This Premiere Best Western is appropiately titled. It is "Premiere". The hotel is lovely and has a nice bar and lounge and an incredible staff. The rooms are large. and confortable. A special thanks to Jose and Shaneka. Jose directled to to places of interest and Shaneka made coffee for us at 2am! The entire staff went above and beyond. I highly recommend this hotel.

"Nice Hotel and staff"

5
02/12/2015

We traveled to College Station/Bryan to spend Thanksgiving with our grandkids at A & M. My husband and I, our daughter and her husband the two grandchildren currently attending A & M were having Thanksgiving in College Station/Bryan and then traveling Friday morning to Dallas to attend a wedding. Our daughter and her husband frequently stay at this hotel and suggested we stay there. It was great. We were very pleased. Staff was awesome and room was spacious and clean. Would definitely stay there again if we have the opportunity.

"Texas A&M Bonfire"

5
02/12/2015

Very great experience! Clean large room, friendly staff. We were there for Texas A &M bonfire. When I called to reserve the gentleman went out of his way to try figure out how far we were from the bonfire location. Our check in was late arrival and went very smoothly. We were extremely happy with the room.

"2nd time and won't be our last stay"

5
01/12/2015

We stayed at this property last year on our way to visit family in Houston and were so pleased with accommodations, we made it a point to make reservations for our Thanksgiving trip. Pet friendly is a criteria due to our traveling companion, Indi, and he enjoys the Best Western Premier as well. Stay here and you won't be disappointed - staff/service, room, bar, breakfast!

"Wonderful, Well-Run Hotel"

5
29/11/2015

We stayed at this Best Western during a family visit and I can say FOR CERTAIN, we will be back. The hotel is incredibly well-run, tastefully decorated, clean, convenient, and larger dog friendly (up to 80 lbs with a very reasonable fee). At check-in the front desk was welcoming, quick, and very informative about the hotel's amenities. We stayed in a single king room with a ridiculously comfortable bed, fridge, coffee maker, LARGE bathroom, large TV (that we didn't watch because we were asleep nearly immediately every night because of that comfortable bed), and walking distance from an iHop and Walgreens. I used to work on hotel sales and I can tell this hotel is very well managed. We won't be staying anywhere else on return visits to Bryan/CS. I've stayed in very expensive hotels in large cities that were not this clean or convenient. Treat-yo-self! Stay at the Best Western when in town!

"pleasantly surprised"

5
28/11/2015

The hotel was clean and comfortable. The breakfast options were more than we were expecting, with eggs, bacon, waffles, toast, fruit, hot and cold drinks, yogurt, etc. The staff was friendly and helpful. Although the beds were double beds rather than queen (which many hotels have), they were comfortable and we liked the pillows. My mother also liked her handicap room.

"Awesome place and very afordable"

5
23/11/2015

The staff at this hotel were so friendly and truly seemed to care. Check in and check out was smooth and quick. This hotel was so nice. The lobby is very clean and laid out very nicely. The parking lot is very convenient and lots of parking in safe areas. The bar is full service and would be a great place to relax and unwind. I cannot say enough about the rooms. They are very spacious, quiet, have all the amenities you could need, and even had a chair and bench. My only concern was the bathroom. Everything was relatively clean but there was lots of long hair on the floor....that was not mine. We just through towels on the floor which we would have done regardless so no big deal. This inexpensive hotel is definitely better than many hotels I have paid much more for. We enjoyed our stay and couldn't be more satisfied. Highly recommend this hotel.

"Wonderful"

5
22/11/2015

Unexpected circumstances required that we find a local hotel for an indefinite extended stay. We chose BW because it was nearby and looked nice. We had no idea at the time what a great choice it was. We wound up staying there for SEVERAL MONTHS. It truly became home to us. First, the basics. Clean, quiet and comfortable. Normally that's about the best to expect in a hotel. BW certainly met that expectation. Comfortable king bed, nice and spotless bathroom with nice amenities, and very quiet. We even had a little puppy with us who seemed content to be there. Then so much more. The management and staff seemed to genuinely care for us from the very first day. I could single out some individuals such as the general manager Victoria and her assistant Raelynne, desk managers Kevin and Shaneka who all became good friends as well as most competent helpers. But then the entire staff was great. Breakfast was good with enough variety to satisfy even a long stay. The pool looked inviting but we didn't use it. Likewise the exercise room and office area. If we ever need to use a Bryan area hotel again we certainly won't hesitate to return to our second home, Best Western Premier at Old Town Center. Thank you for taking such good care of us.

Victoria V, General Manager at BEST WESTERN PREMIER Bryan College Station, responded to this review
Dear Mr. D, You certainly put a smile on my face with this amazing review! I can't express enough how truly thankful we were to have had you and your family as our guests over the past several months. I know I speak for our entire team when I say that you all became a part of our own Best Western family, and you are so very missed! If you ever need a place to stay in the Bryan College Station area again, know that you will be welcomed back with open arms. Please give our regards to Mrs. D and our favorite four legged friend as well! With warmest regards and wishing you a very happy holiday, Victoria

"Football Weekend"

4
20/11/2015

The hotel was very nice. My bed was not so good! The breakfast was great. Plenty of choices for kids also. Waffles, oatmeal, fruit, cereal, eggs, bacon, burritos, etc. I would stay again. I just wish they wouldn't raise the prices so darn high for the football games.

"Good Stay with BW Premier"

4
09/11/2015

Overall the staff was very pleasant and the atmosphere was good. I like the breakfast and the amenities of this hotel and was pleased and comfortable with my stay. The hotel location is good for getting to my business meeting so I will probably come back for future trips.

"Great Hotel"

5
09/11/2015

I love staying at this hotel. Had a great experience 100% of the time. The staff and managers are always very helpful. The location is great. The rooms are always great with comfortable beds. You can't go wrong when choosing this hotel during a stay in the Bryan/College Station area. I will be staying here for all my business trips and while visiting my son for college events.

"Nice Hotel: Some attention to detail needed"

3
08/11/2015

The hotel stay was nice, and the staff that were working during my stay were all very polite. The room was presented well, aside from the bathroom, which was unclean at the time I checked in. Breakfast in the morning was good, and check-out went smoothly.

"College Game Weekend"

5
06/11/2015

Attended the Alabama vs Texas A&M fottball game. Stayed at the Best Western Old Town. Great hotel with great staff. Mamgement team was outstanding especially Victoria along with Kevin. Would recommend this hotel above all if you are in the College Station, TX area.

"Excellent experience"

5
03/11/2015

This particular hotel has always impressed me with its décor, cleanliness and excellent customer service! The front desk staff went out of its way to honor my request to separate my bills to make it easier to submit the expenses later.

"Pleasant stay"

4
25/10/2015

This hotel was in a good location (only 3.5 miles away from a popular winery) very clean and the beds were very comfortable. The staff was friendly and attentive. The only compliant was our double queen non smoking room had clearly been smoked in before.

"Inflexible Policies / Poor Customer Service"

1
24/10/2015

We had to cancel due to weather and they refused to refund or provide any credit for a future stay. "It's corporate policy." I've gone to too many other hotels and know that they could choose to give at the very least one night stay compensation especially when it is out of the control of the customer that they can't make it. But instead they have forced me to never use their hotel or chain again. In the future, we will only go to brands that I already know would work with us under these circumstances. It would have been so easy to work something out, but they wouldn't budge after several conversations. Paid good money and received absolutely nothing in return.

Victoria V, General Manager at BEST WESTERN PREMIER Old Town Center, responded to this review
Dear Mr. B, Thank you so much for bringing this matter to our attention. It looks like we unfortunately had some miscommunication between our management team and front desk for this past weekend. As the Budweiser Tournament was rained out and cancelled, we did decide to allow same day cancellations of tournament rooms at no charge. I sincerely apologize this was not what was conveyed to you, and have refunded your reservation for your cancellation. Please feel free to reach out to me personally at the hotel if you have any questions and thank you once again for making us aware of this issue. Yours in hospitality, Victoria

"Was one of my favorite stays"

5
22/10/2015

This IS THE place I stay while working in the Bryan TX area. This hotel is always quiet, clean and wonderful beds and pillows. The breakfast is ok and parking is safe and well lit. Access is quite easy and the fact there is an IHOP and a BBQ restaurant in the parking lot makes it even better. I will stay here again.

"Aggie Football!"

4
19/10/2015

Great service - Rates are high, but that's the price you pay to see Aggie Football. Staff is very courteous a knowledgeable. The amenities are good as well. I wish it was a little closer to the activities of College Station, but not that big of a deal.

"Nice Place to stay"

5
30/09/2015

The hotel is new, nicely decorated, friendly helpful staff. The rooms are spacious and quiet. The bed is firmly comfortable. The large LED TV is high def (though the channel offerings do not include TBS - what, no Big Bang reruns?) but is set to come on to Fox News, which is irritating. The only area of concern is the glass shower design. The door is on the left and the controls are on the right; you have to enter the shower to access the spigot controls, giving you a cold shower when you turn it on. I would stay here again.

"Real Plate - No Styrofoam crap!"

4
28/09/2015

They use real plates and silverware instead of Styrofoam!!! Styrofoam NEVER degrades in the environment. The hotel was really nice as well - beautifully decorated and very comfy. The breakfast was good. We missed out of the evening cookies, but they looked good - nice touch.

"Nice Quiet Stay"

4
27/09/2015

Check in was smooth and the staff was very friendly. Our room was just as advertised. The room was very clean. Breakfast was good, a step above your cold continental breakfasts. Overall, we enjoyed our stay. Easy to get to, clean and quiet.

""Texas A&M""

5
26/09/2015

Excellent facility with professional and helpful staff. Rooms were very clean and organized. Great Breakfast menu with plenty of food. Easy on and off of freeway. Lots of places for evening meals. Overall great experience.

"Best hotel in Bryan/College Station area - thanks to the staff!"

5
24/09/2015

Staff was incredibly helpful! We stayed overnight after a game so the hotel was full. The staff went out of their way to show hospitality to everyone. The rooms were clean, lobby well kept and the breakfast the next morning really hit the spot. The night before we stayed, we even received a courtesy call from the manager to advise of check in changes. He was most accommodating and we were able to drop our luggage early so we didn't have to carry it around. Even though our rooms are booked for the football season (wherever we could find them available), we will be checking repeatedly to try and change so we can stay here again. I would recommend this hotel to anyone staying in the area!