Best Western Premier Bryan College Station

We have been staying at the Best Western Premier in Bryan, Texas, since Tuesday, and our experience has been extremely disappointing. On our first day, we discovered that barely any water came out of the shower. We reported the problem to the front desk on Wednesday morning, but nothing was fixed. On Thursday, we reported it again. The receptionist said she would submit another maintenance request and speak with the general manager. We also requested a different room, but were told the hotel was fully booked. When we returned to the hotel Thursday evening, the shower still had not been repaired. After repeated reports, we still cannot take a proper shower. To make matters worse, the hotel lost internet service that evening, adding further inconvenience to an already frustrating stay. The mattress is also sagging and misshapen, leaving me with back pain. With several events happening in town and room rates this high, we expected much better. A functioning shower, a comfortable bed, and reliable internet are basic expectations. The failure to resolve a repeatedly reported maintenance issue, along with the lack of an apparent backup solution for the internet outage, is unacceptable. We are very disappointed with both the condition of the room and the response to our concerns.

We recently stayed at this Best Western because our child competed in a swim meet at Texas A&M. This was actually our second stay at this hotel—we chose to come back because our experience two years ago was so positive. Unfortunately, this visit was a major disappointment. When we arrived, we found empty shampoo bottles left in our shower and a used coffee pod still in the coffee maker from the previous guest. While those issues were frustrating, they were minor compared to what followed. Both nights of our stay, guests were allowed to remain at the pool well after the posted pool hours. The first night, a loud group was in the pool area after midnight. I called the front desk around 11:30 p.m., and was told someone would ask them to leave. The noise continued. The next morning, I spoke with the manager, Apple, to express my concerns. Rather than acknowledging that staff should have enforced the hotel's posted quiet and pool hours, I was told that I should have continued calling the front desk if the guests were still being loud. I found that response disappointing. Guests shouldn't have to repeatedly call throughout the night to ensure hotel policies are enforced. Later that day, after returning from the swim meet, we took our children swimming even though the pool water appeared cloudy. As we returned to our room, we shared the elevator with a housekeeper who casually mentioned she had stayed at the hotel the previous night so she could remain at the pool until “late, late, late.” Hearing that from an employee only added to our concerns about how seriously the pool rules are taken. By the second day, the pool was still cloudy. After swimming, our children's swim shirts had a strong fishy odor, which was unpleasant and raised additional concerns about the pool's condition. The second night was even worse. Around 3:00 a.m., I woke up to people talking outside our window. I looked outside and saw multiple people in both the hot tub and pool. At approximately 3:30 a.m., I again called the front desk and reported the situation. Someone said they would ask the guests to leave, but I couldn't understand how people were able to access the pool area in the middle of the night in the first place. Our family traveled here to support our daughter, who worked for months to qualify for this swim meet. We had to wake up at 6:00 a.m, so having our sleep repeatedly interrupted because hotel rules weren't being enforced was incredibly frustrating. We returned because we had a wonderful experience here before. Sadly, this stay fell far short of the standard we expected. Better housekeeping, proper pool maintenance, and consistent enforcement of quiet hours and pool hours would have made a significant difference.

We had a great time at this hotel. DELON was very helpful to me, she helped me with a spot on my shirt and gave me advice as to what they used to clean their showers. Clean and comfy

Dear Hotel Management Team, I want to take a moment to share my appreciation for one of your incredible team members, Tiazia. She truly made a wonderful impact during my recent stay. From the moment I arrived, Tiazia stood out for her incredibly positive energy, warm welcome, and accommodating nature. Check-in was a breeze, and her professionalism immediately set a wonderful tone for my visit. She anticipated needs with a level of care and exceptional communication that is hard to find. Tiazia is a wonderful asset to your establishment and perfectly embodies the very best of your brand. Employees of her caliber are exactly who you want to represent your organization. She demonstrates leadership qualities, a fantastic work ethic, and a passion for hospitality. I highly recommend her for any upcoming advancement opportunities and hope her dedication and hard work are rewarded. Please pass along my sincere compliments and gratitude to Tiazia for going above and beyond!

The hotel is very clean and quiet. Breakfast had healthy options like fresh fruit and boiled eggs (in addition to the standard things). We were very pleased with the staff and our stay overall

Booking my room was super easy. We checked in late, the person checking us in (5/29/26) was the sweetest person ever! She was so kind, friendly and answered all our questions; even ones we forgot about before we could ask! Service was great! Pool and hot tub was AMAZING, room was clean and super nice! Breakfast was delicious and being constantly refreshed. Checkout was a breeze as well! All the staff we encountered was kind, professional and friendly! We come to BCS every 6 weeks and we will ABSOLUTELY stay here again! It's our new preferred hotel!

One night was destroyed when the fire alarm was triggered. We never heard the cause and didn't get an apology.

Premier Best Western stay was very comfortable. Friendly front desk staff made us feel welcomed. House keeping staff were helpful and available. Complimentary breakfast offered a good variety. Modern clean rooms and bathrooms with plenty of towels. Surprised by the close by smoking areas available outside made it easy for husband to smoke his cigar and not have to go too far. Definitely will stay again.

The hotel is beautiful, clean and quiet. The service is excellent. We left my wife's CPAP machine in the room when we checked out. As soon as Lena saw it, she took it down to Terri. Terri immediately callled me and we were able to go back for it, only losing a few minutes of travel time. Thank you so much Terri and Lena!!

Slow check in. 5 people standing around doing nothing. Room was ok. Bathroom was moldy pinkish orange old mold all around the shower and on the outside also. It made the room smell bad. The towels are really small also.

We stayed here to go to Santa's Wonderland. The hotel and staff are very nice. The room and othere areas were very clean. Parking was good. The breakfast was good. The only complaint was the matress in our room had a very noticable dip through a large section of it which made it very uncomfortable. We would stay again- Hopefully they will change the matresses out soon

Honestly, with a Best Western, I had minimal expectations. First time staying at a BW Premier. Upscale? Sure, I will give them this. Check in was super easy and professional. Rooms were very clean and comfortable. Downstairs lobby and bar, while we didn't stay there, looked spacious, clean and inviting. Heard there was a gym and pool, but no time. Wouldn't have stayed for breakfast anyhow because we prefer to pick out the local brekkie hotspots and try them out. All in all, the Premier name lived up to its brand and we will now consider Best Western Premiers in our hotel list while traveling. We had dinner downtown at Elia Cafe Tapas Bar with live music Saturday night then Sunday breakfast at Sweet Eugene's in College Station, both of which we also give 5 stars. Highly recommend the hotel! Even the shower was robust with great water pressure. Fans in the bathroom!! Love it. Forgot to take pics.

A scheduled surgery brought us here due to its proximity to Baylor Scott and White Hospital. Our room was very nice and very clean, also quiet. The front desk personnel, Kelly and Jacob were exemplary and helped us arrange rooms for additional family members. I so very much appreciated this during a stressful situation.

We enjoyed our stay excellent staff great food and service. A few of the people who took care of us was Kelly front desk, Robert , Maria and Edenia in breakfast, Eli bartender.

Stayed here for an Aggie football game. Wonderful place! Modern, super clean, great breakfast area and fitness center. Excellent staff, as well. If you stay in a game weekend, use your Best Western points because it can be quite pricey!

Overall a great stay for a typical Best Western. The rooms were clean and the staff were friendly and helpful. Like all Best Western's the walls are paper thin so keep that in mind if you're looking for a quiet place to stay. There was a great selection of alcohol at the bar but very limited glassware the two nights we were there. Let's be real. No one wants to drink an old fashion out of a plastic cup at a bar! However, Trinn, our amazing bartender figured out a plan and made it all work. Her attitude and professionalism was outstanding!

First things first, I wanted to shout out Trinn, our bartender on Sunday night. She was a true rockstar. We had a large group after a wedding that was in from out of town. She kept up with all of the varied requests and managed to retrieve what she needed from storage and wash all the glassware so she wasn't running out. Jenifer who worked the bar the night before was also very pleasant and did her best with two days of training and a smaller group. Now, on to the areas of weakness we experienced. There was a pair of ladies underwear left in the room which was very surprising and disturbing. The lighting in the bathroom was dim and unfortunately the vanity mirror did not work. I ended up sitting on the floor by the window with the mirror on the AC unit so I could used the sun to put on my make up for the wedding. There was no drinkware in the bathroom nor was there a bathmat. Of course we made do but for a "premier" hotel where you were charging our host 3 times on Saturday what you charged him for Sunday it was shocking.

It was an amazing experience. The staff was very kind. Trinn the bartender was exceptional for the gathering Sunday evening. Thank you

Trinn was an amazing bartender that took care of a large party of us after we attended a wedding! Would 10/10 sit at her bar again.

We stayed here and the rooms were very clean. All staff was very friendly. Would like to give a shoutout to Trinn the bartender. She went above & beyond keeping our party of 40ppl happy with amazing cocktails.

Great stay. Rooms were clean and quiet, and staff was great especially Trinn/Bartender - who handled about 50 of us after a wedding. Go Trinn! Great job!!

Stayed for a Beautiful Wedding with a group of friends. Trinn at the bar was an excellent bartender, serving a large group of friends. Thank you for helping us celebrate.

Eli at the bar is so sweet and kind! 10 out of 10 experience I'll definitely be back in the future. My vodka cran's were delicious ❤️

very nice room, great view.. eli was a great bartender and the rest of the staff was very helpful. snacks and breakfast were also affordable and tasty :).

Excellent, Ms. Kelly at the front desk was very helpful. Far and beyond to make my stay as comfortable and as pleasant as could be! Everything was clean and staff was on point!

Perfectly nice hotel with ample parking, a cute little pool+hot tub, compact gym, on-site laundry (2 washer, 2 dryer), and spacious guest room. Highlight was the breakfast, though, which had hot and cold variety of options, all well stocked, and presided over by a busy staff. We saw one nametag--Estella--but everyone there was helpful and nice.

My family stayed here for a wedding, and the experience was absolutely amazing. The staff was beyond amazing. A few members stood out during our stay - Trinn, Estella, Lilly, Danica, Maria, and all of the housekeeping staff went above and beyond for our stay to be like staying at home. 10/10 highly recommend.

On par with Hilton. Modern, great rooms, no eating from paper plates.....real china and silverware. Reasonable cost, great staff.

Danica at the front desk was wonderful to work with! She was patient and friendly and made the work trip so much easier! Thank you, Danica!!

The BREAKFAST was AMAZING!!! Everything was fresh and so tasty!!! Estella and Maria Fuentes were so personable and helpful, hardworking, and loveable! Treated us like Family ❤️❤️❤️ We will definitely be back!!!

Estella makes the breakfast experience special ☺️ money options from French toast, eggs, waffles, fruit, yogurt, oatmeal, etc!

Excellent experience front check-in to room cleanliness to breakfast. Danica and Jenifer (in training) checked me in. Both were very friendly and took care of the check-in with smiles and ease. I asked some questions about recommendations for restaurants, etc. They mentioned the amenities that Best Western has first, then gave a couple recommendations for good places to have dinner. Also, the breakfast staff, Enedina and Lili, gave me the opportunity to practice my Spanish skills. Muy fantastico! Even the maintenance guy, Robert, was friendly and fixed the toilet in my room. Everyone was very friendly and extremely helpful.

This is the first Best Western Premier that I have visited. Everything from the cleanliness of the room to the lobby services were fabulous. Katie was helpful on the phone before we arrived adjusting our reservation. Danica was friendly, professional, helpful, and approachable. Jenifer who was in training When we checked in is obviously bright and a quick learner. We don't come to this part of the state very often, but we will be back at some point and will choose this wonderful hotel again.

Great Breakfast service from Estella, Maria, Enedina, and Liliana. Good selection each morning and the attendants were quick to replace items when needed.

The cleaning and breakfast staff especially Estella and Maria in the breakfast area who were on top of everything and made sure food was full and fresh.

Our stay at Best Western was excellent! The room was clean and smelled fresh, which made settling in easy. The breakfast was absolutely delicious — a great variety and everything was hot and well-stocked. Special thanks to Maria and Estela in the breakfast area — they were incredibly friendly and made the morning experience even better with their warm hospitality. Highly recommend!

This hotel is extremely clean, kept at a nice cool temp. Every employee was friendly. Location is perfect, bar was nice. Pillows and beds emaculately made and very comfortable. We plan on staying here again and we strongly recommend this hotel to anyone.

Great hotel! Clean and breakfast was great! Estella and Maria in the kitchen did a wonderful job! Would stay here again in the future!

We were there Friday-Tuesday fir our granddaughters wedding. From the time we checked we experienced warm, kindly customer service. It didn't matter who we talked to or what their position was, they made sure we were careful for, especially Eli. He is the front desk clerk in the 3-11 shift!! Nothing was too much for him to handle! This reflects trust of his upper management that they give him the latitude to make decisions. And to note my husband says the breakfast bar is the best he has ever seen at a hotel. You will not be disappointed when you stay here!

Estella and Maria were wonderful and their service is what has compelled me to write a review. They kept breakfast flowing, were very helpful, and cleaned up well. The check in experience was smooth and the room was very clean. Coffee was also well maintained the evening of check in.

Estella and Maria provide an amazing breakfast each morning! It is a great way to start your day! The staff is kind and willing to help you with any question you may have. The rooms are nice, beds and pillows are soft and welcoming and the air conditioning just tops it all off! We enjoyed our weekend stay!

The service was great as this was my second or third stay at this location, the only complaint that I have is that they only serve pork meat products for breakfast and I am not allowed to eat pork due to religious beliefs. I would love to have different options as far as turkey meat patties or turkey bacon.

The breakfast was amazing!!! It was the best Free hotel breakfast I've ever had! Maria and Estrella were so helpful and friendly! We loved the variety of both hot and cold selections, that the choices were different every day, made fresh (no powdered eggs!), and home made tortillas and chorizo were a nice touch! I usually do not do reviews but wanted to make sure Maria and Estella were recognized for they had work and dedication!

The breakfast staff of Maria and Estrella were great. They made breakfast special and were very friendly. Thanks for everything and the homemade corn tortillas were awesome. Please make sure that they are recognized for all they do for the hotel. By the way 200 characters min for a review is a lot.

We flew in from Indiana for a wedding. Called to ask for an early check in when leaving IAH. Harrison answered and was so polite and helpful. He asked how our flight went, so thoughtful. At the desk to check in, he remembered our phone conversion. Later that evening, he called to check on us and asked if we needed anything! Such hospitality! The breakfast was delicious with many offerings. Our room was comfortable and quiet. Would definitely recommend if you're visiting College Station/Bryon

Upon receiving my credit card statement I noticed a charge from the hotel. When I checked in I paid cash for my stay. The front desk associate told me the card would be kept on file in case of damages. There were no damages. I called the hotel and spoke with the assistant manager who said they would look into it. I received a call saying the General manager Brandon would be contacting me concerning the issue. This was 3 days ago and I have called and left SEVERAL messages but no return call. The hotel is nice and we had planned to stay again but with the lack of customer service and double charging me. That will not happen. I'm very disappointed in Brandon not taking this matter more serious as I will have to dispute this charge with my credit card company.

Stay was very enjoyable. Convenient location and service was great. Denton at the bar was fantastic, and very helpful and engaging. Eli at the front desk was great. We had an issue with the AC in our room after maintenance had left for the day, so he moved us to another room.

The breakfast was great and Estella was very nice. They cooked eggs with spinach and eggs with bacon and French toast. There was a great selection of all kinds of things. There were three ladies that all cooked and helped. The coffee was really good too. They always had coffee and water out for patrons.

I booked this hotel with Priceline and paid Priceline. Priceline did not put my reservation through. I spent over an hour on the phone with Priceline trying to get the reservation to go through. After an hour and a half, priceline said they could not uphold the reservation and offered to book another hotel or refund. At the time the hotel staff was on the phone with priceline as well trying to help another guest who booked through them. Kristy, was kind and courteous. She met the priceline price and made up for the trouble that was caused by priceline. The staff was amazing and accommodating. I would completely stay here again as the staff went above and beyond to correct an error that was not theirs. The room was clean, quiet. Breakfast was wonderful. And can't say enough about the staff.

My husband and I stayed 5 nights. The room was very comfortable, with a comfy chair and ottoman and a desk and desk chair, microwave, nice mini fridge, and coffee maker. I loved the lighted makeup mirror that could be moved from the bathroom to the desk for makeup purposes! Free Breakfast was wonderful each morning. Staff were all excellent! The thermostat in our room went out, but the maintenance man had it replaced and up in running in no time! Special thanks to Katie P, a great staff member determined to ensure our stay was a pleasant one! We definitely plan to stay at Best Western Premiere on our next trip to Bryan-College Station!

Actually, we have stayed here every few weeks for several months. Always enjoy it. Rooms are clean & quiet. Denton, the main bartender, is great. Always friendly & knowledgeable. Nice area to relax with our drinks, too. Our last stay, we had the best breakfast here, ever. Estella & Danika (I think) served make-your-own breakfast burritos. There were 2 meats, scrambled, eggs, grilled veggies, tortillas, & all the fixings. They were great! They usual items of waffles you cook yourself (always tasty) & cold items were available in a good variety, also.

Our firm was in Bryan on business for 3 weeks. Our stay at Best Western was first class. Myself and my team were welcomed and greeted every day by staff. The rooms were clean, fresh towels provided daily when needed thanks to Mary. After a long day we would congregate at the bar to enjoy a few libations. The bar staff Benton and Tren were a pleasure to discuss any and everything. Benton (Still waiting on the coconut bra) inside joke. While at the bar we were always greeted daily by Katie to see how our stay was going. Great GM. The breakfast bar was a great way to get the day started, Robert (maintenance staff) would stop by and have a casual conversation and ask if all was ok. And last but least Madison, aka sunshine was always courteous and polite during our visits. Always smiling and asking f we needed anything. All in all we will be staying at this Best Western on future visits.

Excellent Premier location, with wonderful staff and services. Katie, the GM was welcoming, as was Madison when we checked in. Very clean and comfortable rooms with great housekeeping provided by Maria. Estella made sure we had a delicious breakfast each morning with a wide variety of delicious options. Maria S. worked behind the scenes to also provide a delicious breakfast. This is a wonderful location and will definitely book here again. Wonderful Premier location with professional and friendly staff offering excellent services. Kudos to them and BWP.

This is our favorite hotel in Bryan/College Station. We have stayed many times this year and each time it's like coming home. All of the staff is so friendly and welcoming and the hotel always looks pristine. Breakfast is always yummy with real eggs, breakfast meat, waffles, fresh fruit, etc. it's nice that they change the buffet up and don't serve the same thing everyday. We are looking forward to our visit next month.

Had a very pleasant stay at this hotel. Our room was very spacious, including the bathroom and very clean. Staff is very friendly from housekeeping to front desk. Breakfast was good- offered hot food as well as continental style breakfast. Location is close to restaurants and highways. Was nice to have a lounge with a happy hour in the lobby. Wood definitely stay again next time when in Bryan.

My company has worked closely with The Best Western to plan meeting events and host our team members who come in from out of town. The event team at Embassy Suites, particularly Tracey Price, has exceeded our expectations in ensuring that we were well taken care of. We are so thankful for all they do for us. You guys are truly remarkable!

I stayed for an executive development training with several other law enforcementprofessionals, but my stay was quite memorable. I got to experience their first ever karaoke night! Sang away thanks to GM Katie Paddock. Thank you for the welcoming stay!

Nice hotel. Great location. Clean and spacious room. The breakfast was good. This hotel is pet friendly which was very important for us. The front desk representative was very friendly and let us check in earlier at no cost. We will definitely return back.

My mom and I were out of power from Beryl this hotel was the only one that answered and booked us our room. The bartender Trinn was my favorite! And I believe the manager with the glasses Katie was so helpful with anything I needed. We enjoyed our stay, it was clean and it's in a great area for shops! We had such a relaxing time by the pool as well! 10/10 loved it here

Rooms were very clean and well maintained. Staff was friendly and courteous. Good bar and lounge area. Breakfast was very good. Plenty of parking close to building.

Hotel Rating Due to a balance issue, where available, I request an “accessibility enhanced” room—primarily for the grab bars in the bathroom. This review addresses three items: the room, the bathroom, and the provided breakfast. ROOM: Positive: Very clean; Comfortable bed; furniture and cabinets in good condition; AC cooled well; in room safe for valuables; carbon monoxide detector. Negative: Room was small and cluttered. This could present a problem for individuals using a wheel chair or walker; limited desk space; although the AC fan was quiet, the compressor was loud. It sounded like a truck with engine running was outside the window; thin walls resulting in noise potential. On first night of stay we could hear muffled talking in a normal voice level through the walls. On second night, no neighboring occupant, thus, no noise. BATHROOM. Positive: Excellent grab bar installation; abundant hot water. Negative: Not a walk-in shower but a bathtub. There was a fold down seat, but it was so far from the water controls, assistance would be needed to bathe; the bathtub was very slick, and there was no bath mat. BREAKFAST. Positive: Availability of adult cereal, e.g., raising bran; apples and oranges were available; oatmeal was well-prepared; coffee was okay, but not great; hardboiled eggs were available, although chilled and not at room temperature. Negative: Food layout was cramped. There was not enough counter space; abysmal scrambled eggs, although this is true of the scrambled eggs provided at most breakfast-provided hotels; overly sweet vanilla yogurt stored in a bag and dispensed like soft-serve ice cream. Single serve yogurt in multiple flavors would be better; failure to replenish items that had run out (e.g., half & half) or were in low supply (e.g., blueberries). OVERALL: The hotel was Good, although the breakfast was only Fair. This was our second stay at this BW, and we will likely stay again in the future. But, my wife and I are not sure what makes this a BW Premier. The room was cramped and the provided breakfast was only Fair. It's no better than other BWs we've stayed at—primarily BW Plus. Unless it was the lobby bar, “the plush amenities and features [that] will always leave a lasting impression” were not obvious to us.

Best Western Premier Bryan College Station hosted the 2024 Brazos Valley Food Bank Agency Conference, and I am thoroughly impressed with their service. The conference room was excellent and included audio/video support. Tracey Price was exceptional throughout the planning process, personally assisting with space determination and setup, audio/visual equipment, and being very attentive overall. The event went smoothly, with great and accommodating staff. We look forward to using this venue for future conferences.

Nice hotel. Staff were great, room was clean, breakfast was good. Great location. Highly recommend and will stay here again

Very nice place to stay. Close to restaurants, easy access to freeway, friendly staff, great overall.

We enjoy staying at this hotel every time we play a baseball tournament around the College Starion-Franklin area. This hotel is in the middle of everything. The rates are great and this chain offers great amenities. An outdoor pool, indoor workout center, breakfast and a nice bar to order a cocktail. The staff is very friendly and helpful. Comfortable beds, pillows and the air conditioning always works for those hot summer days! Check them out if you're interested. Walking distance to some good restaurants also!

We were displaced during the recent storms and the staff ensured we had a room for the nights we needed. They were very personable and went above and beyond, as my mother had medical needs. We are so grateful!

We stayed here because of the location. We attended a wedding reception at Miramont Country Club. The room was better than expected.

The hotel is so nice - best shower with a water softener and steady water temp. Beds were so comfortable and there was plenty of space and storage. The business center was surprisingly quiet for its location and I got a lot of work done. The staff is friendly and helpful. Breakfast was nice. Price was a little high (graduation weekend), but it's probably more reasonable at other times.

Came in for music festival. Location was near the venue. Room was clean and stocked. No issues with our stay.

Reservation process was easy. They called to confirm ahead of time. I was able to check in early and the room was clean and ready when I checked in.

good nice Best Western to stay, good price, easy to get to, good places to eat near hotel with in walking or a very short drive, great location.

One of the cleanest most comfortable hotels I've had the pleasure of staying at! Can't wait for my next!

Nice hotel with friendly staff, comfortable beds, good looking room, and great conference area. I enjoyed the mixture of hot and cold options for breakfast. Cool looking bar!

This is a beautiful, clean hotel with exceptional staff. The breakfast was fantastic. The rooms were nice and cool and quiet and the convenience of a hotel next-door and the breakfast in the hotel was just great. The staff went above and beyond.

The hotel is located conveniently to highway 6 for easy access and several restaurants nearby. The staff are always willing to help in any way. Internet at this location works better than most hotels I generally stay at this hotel 2-3 nights per week and would highly recommend.

What a Pleasant Surprise. Those that follow my reviews know that I have very high expectations as a Lifetime Titanium at Marriott and Hilton Lifetime Diamond. I chose this BW because of a Promotion they have going. It was a 10/10 experience. Isabel was warm and welcoming at arrival. I was recognized with my status and offered my Goodie Bag. The lobby reportedly has construction happening, but it looked great. Full Bar with friendly bartender. Hallways were bright and smelled fresh. The room was huge. Clean with an immaculate bathroom with lots of clean WHITE towels. Refrigerator and Microwave. USB at the bedside of a comfortable and again immaculately made king bed. My heat was a little cranky, but they sent someone to fix it, and the Manager call to follow up if it was functioning to my comfort level! Breakfast was plentiful. Hot items and fresh fruit. I would have liked some Plant Based Milk for my coffee and cereal, but otherwise Perfect. Kroger across the street and Target close by. Give it a try. I think you'll be very happy!

I wanted to write this review to express my appreciation for the general manager at this location. Mrs Paddock went above and beyond to make sure I was completely taken care of with the rewards program that no one else could get correct. Then she went a step further and followed up with me to make sure i showed on my end all my stays with BW. I have owned several business' in my career and I would not hesitate to recommend or hire Mrs. Paddock. Her integrity, leadership, personality and commitment is much appreciated and hard to find. The maintenance person (Robert), house keeping and the food preparation ladies all say it is a great place to work and it shows. Thank you to a great team and exceptional facility. Very clean always, friendly and eager to help make a stay away from home as comfortable as possible.

Booked this hotel for the weekend for my family. The room was clean and beds were comfortable. We liked that we could control the temperature of our room ourselves and liked that there was a fridge/microwave in our room. The breakfast was good with a wide variety of options. Definitely recommend. We will be back!

I've stayed here serval time and never been disappointed. Location is an easy in and out, plenty of places to eat close ie; locally owned restaurants (my choose)and name brands near by. Aggieland hospitality at it's Best. Whoop Whoop!

First off, the hotel is advertised as a four-star property well it is most definitely not four star. It might be to start on a good day. Very very basic hotel and amenities and the service was horrendous. We had the far alarm go off for more than an hour early morning and they didn't have able technicians to at least stop the alarm even though there was no actual fire. Heating system did not work and the hotel in general is not in great shape. But yet they charge premium rates like other four star hotels in the area. Crazy. Save your money and stay at a real four-star hotel

Loved the hotel for cleanliness, location, service and friendliness! I booked it to explore Bryan and to visit Santa's Wonderland in College Station for the first time and it was worth it. We enjoyed our trip immensely.

This is the second time we have stayed at this location and we enjoyed it both times. The reception people are nice and inviting. The room was clean. They even had a hot cocoa area. The bed was comfy which does matter. They have quiet hours which are nice. It was kind of funny that we could hear the TV of our neighbors though so yes sometimes you can hear next door, but the TV could have just been extra loud.

My son attends Texas A&M, so I've stayed in a fair number of hotels in the area. This stay was my first here and I will definitely put this place on my list. The hotel is fairly new and, unlike so many (not inexpensive) hotels in the area that have seen hard wear, the BW Premier is in very nice condition. I had a king room with a sitting area, which I found very clean and comfortable. I really appreciated that the bath was well-stocked with towels. So often we don't even have enough towels for all the registered guests when we travel with the whole family. The maid even knocked on my door to offer to replace towels in the morning. Yay! Breakfast was above average for this type of hotel. The bar area was closed because it was Sunday, but I liked that it was there. Staff were friendly and communicative. There are fancier hotels in the area, but this one beats a lot of the others that charge more and provide less (looking at you, Residence Inn).

**Associate DIAMOND** is Gold Star Extreme! She is so welcoming, friendly, attentive, kind, and service-oriented. My coworkers and I LOVE DIAMOND! Diamond provides the best of the best in customer service. Hotel was absolutely perfect. Room was totally quiet throughout the week. Linen and bedding appeared to be new - sparkling white. Breakfast is a rotating feast for everyone. Bottled water is free.

I have never been in a western, but the name alone suggests it's the best. The previous sentence does not fulfill the minimum character count, so shall I hum a little and see if you can tell what I am humming. Hmm Hm Hmmm

Don't expect to get any refund if their computer system messes up and put down your stay for the wrong day. They value policies over happy customers and good publicity. Nor do they care to listen and even try to understand. Lots of pride at this hotel from the management. The rooms were not very sound proof as well. Anyone in the hall talking they might as well of been in your room.

I had a very delightful overnight stay at this hotel. The room was clean, had a nice desk and chair and the bed was very comfy. Early morning, complimentary breakfast had a great self-serve menu, was very accommodating for my keto diet and getting me to my meeting on time.

The room was nice if was to visit I would come back. The receptionist was a nice college guy that was very helpful and friendly. If you're not paying attention you will miss the location. Only problem I had was the tub wasn't clean. Overall convenience and staff was friendly comfortable bed and pillows.

Honestly I had never looked at Best Western while traveling. I had a friend tell me to stay at one. It did not disappoint. Breakfast was good. Beds were comfortable and rooms were clean. I travel a lot for work and will be staying here each time I come back.

I was in town to visit family member in hospital. Had long hours at hospital so I appreciated the excellent friendly staff, the hot showers and location near restaurants and shopping. And the wonderful yogurt machine at breakfast accompanied by fresh fruit.

Great Best Western location. Friendly staff - all of them were quick to help wit any needs. Clean rooms. Nice pool area. Fitness amenities were standard hotel fair - dumb bells to 50lb and a few cardio machines.

Denton is the best! Southern hospitality. Very welcoming and friendly. I will continue to come to the bar at the restaurant versus going out just due to the conversations had. He likes baseball, i like baseball. Go Rangers!

Very friendly staff. Clean hotel.Able to relax after our days in Franklin after our baseball. Ver quiet hotel. Great breakfast each day. We were able to have some of the team stay as well and able to meet up and do things.

I have stayed at different hotels for conferences and I must say this hotel was one of the best ones. Everything was clean and in working order. The people were friendly professional knowledgeable and always had a smile. I will most definitely stay here again when in the area.

Recently traveling to the 7on7 State Tournament in College Station, My Family and I had a wonderful experience at the Best Western Premier Bryan College Station. We made a reservation for 2 queen beds, but due to a computer glitch, upon arrival, we were placed in a King Suite. The Hotel was packed, wasn't expecting a miracle, just wanted to make sure we weren't being charged more for the suite. I called Kristy at the front desk, she headed to our room immediately and fixed us right up. Fast Forward to the Hotel itself, hands down the best hotel we have ever stayed in. The property was beautiful inside and out; rooms were extremely clean, very comfortable and spacious. Twin Peaks and I-Hop share the parking lot for those who may not want to venture far. The property was breathtaking, very well maintained and now at the top of our list for best hotel stay/experience ever. The entire staff at this property was delightful. A special thank you to Taylor, Kristy, and Diamond for their exceptional hospitality. My Family and I highly recommend this hotel for anyone visiting the Bryan College Station area.

First stay at a Best Western Premier hotel and it was truly a premier experience. Hotel is super clean and looks and feels new even though we were told it is about 12 years old. Has great pool and hot tub. Lobby has full bar with great selection of beer, wine and liquor. Hot breakfast items are fresh and delicious. Cheese and salsa available for the eggs & gravy for biscuits was very, very good. Staff are very friendly and helpful. Had a great 2 day stay and will return. Location is very convenient for Byan and College Station.

This was our second time to choose this hotel. We encouraged our entire county to stay here. The hotel is really nice. Staff are very friendly, Bar, breakfast, lobby area is very nice. Our only drawback is the shower. They are disgusting. When we asked about it, we were told they prefer not to use Bleach products. But these showers need some bleach. they are covered in mildew, the floors are terribly stained, even the glass door have mildew and grime on them that could be easily cleaned off with a little elbow grease and some type of bleach product. It makes me wonder what do they use to kill germs in the toilets, or linens>???? Anyhow, its a shame, the hotel appears to be clean and in updated functioning order otherwise.

Kristy was so helpful and she was pleasant. She took the time and patience for Dando. I love staying here when Denton is around. He makes the pleasant experience. So tentative and enjoys his job. Enjoy coming to stay here when these 2 are working. Katie is great too during the week. Nice to have the hospitality when I'm away from home.

I want to start off by saying this is my home away from home. I have been going to this great hotel since late October through mid January for Business. I want to say so many good things about this place. The staff, beginning with Katie the GM, and Denton, Bri, Bee, the breakfast staff, basically the entire staff. I have been staying here 3 days two nights per week for the last two months. Katie and the entire staff have made me feel like family. They treat me like royalty when I'm here. I would recommend this place to everyone. This is a 1st class hotel, comfy beds, bar on 1st floor, walking distance to Twin Peaks, and close to so many other Amenities on William S. Bryan Pkwy. Close to everything in Bryan Tx.

Staff went above and beyond to help make this a wonderful evening for our family and friends! We can't say enough about how accommodating everyone was from reservations to helping with catering services. And then adding some special touches for the surprise proposal!

One of the nicest stays we have experienced in a long time. Very nice room, very nice staff, a free continental breakfast that had everything you could have wanted, convenient parking, fair price, and dog friendly! They even gave us a goodie bag at check-in with complimentary waters and snacks. We will definitely be back!

We were part of a group attending a wedding at a nearby venue. The Best Western Premier was a great location, close to restaurants, shopping and services. It's also a great facility with a very helpful staff.

A pleasant stay as with a family of 7 in 2 rooms for 2 nights. Breakfast was very good and a decent selection. 4 fluffy pillows was actually nice and the beds were surprisingly comfortable. We had the microwave, refrigerator, blow dryer, coffee pot, and a room safe. Pivoting 42" television and ac thermostat on the wall was nice. Walk in shower with glass doors was nice as well instead of the old tubs. Staff was helpful and as quick as they could be even while busy.

The room was good size and kleen. Shower needs a major update. Do not count on a good free breakfast. The food was horrible and the buffet place over all looked so fealty. I had to wait 15 minutes for someone to go get me a spoon for my yogurt because there was none available. I really wish I can give more than two stars for this hotel. If it would cost us around $100 than I would not expect to much. But when you are paying $230 per night you kind of expect just a little bit better service.

Hotel was nice overall. Room was comfortable and clean. Well stocked bar available at hotel for night cap after the day's events that's not too crowded. Although the hotel provides breakfast, there is also an iHop in walking distance.

I booked this hotel for a conference at TAMU. The hotel was listed on the conference website where it said the hotel offered shuttle service. The shuttle service only included a very early morning ride to the venue and a very late ride back, no options to go back and forth or to adjust the time. Also, some people were not able to get on the shuttle because they didn't have enough spots for everyone, and nothing was done to compensate those folks for the problem. This seems completely unreasonable. Other than that, the hotel was just ok, it isn't in a great area either.

I've stayed at at least 5 different hotels in the area and was happy with this location and what Best Western premier offered Rooms are spacious,clean and comfy Only negative was we could hear room next to ours TV but no major problem. We finally found a hotel we are happy with

I can't say enough positive about this BW hotel. The staff was friendly and so helpful, the room was clean and COMFORTABLE, and the hotel was easy to navigate. I have stayed at many hotels in the area, but I have found my go to hotel for future visits. I was right by the elevator, but the sound proofing was such that I wasn't disturbed. The water softener is such a nice amenity too. Parking super late at night was a little challenging - that's the only issue I had. The staff was really outstanding - I have to reiterate!

Have stayed at this hotel almost exclusively while visiting my son at A&M over the past 4 years. Always a great place to stay. Very clean and great service. This location is close to everything and an easy on and off the highway.

Great Hotel. Great Staff. Breakfast is Wonderful. The People are Wonderful. Right in the Heart of exactly where you want to be when Visiting. If you do not feel like driving. Excellent Restaurants right out the Front Door.

I stayed here during municipal fire school week, the staff was friendly and polite, breakfast had a variety of options for food limited drinks, eggs tasted stale. Lighting was poor in room lights out in bathroom, beds were comfortable, gym was adequate for hotel standards, bar had a great selection. Overall, very clean property located near several places to go eat.

The Best Western was right off the Freeway exit. I was looking for hotels on TripAdvisor and and it listed as good. I could not get a internet connection, so we pulled in and I went in. The lady at the desk was friendly, the rate was great and we were tired. The room was clean that is the the most important to us. It had a larger than average size refrigerator and a microwave. There was a indoor pool and spa. Both were clean. In the morning there was breakfast-eggs, sausage and grits. There was also cereal and some cold items. This hotel is pet friendly.

We really enjoyed our stay at the Best Western Premier in College Station. We had such friendly service from the staff, especially Denton and Madison. We would stay there again when we go to College Station. It was very clean and had everything that we needed.

Hotel location was in a great location. Several Restaurants in walking distance. Easy access from service road. Staff was very cooperative and willing to help anyway possible. Rooms were clean and properly equipped. Breakfast was sufficient to get your day off to a good start.

I stayed in the hospital overnight with my daughter so was basically up all night and took a shot on being able to check in early but figured it was unlikely. No rooms were available but Brianna asked the housekeeping staff to clean a room and they did so i was able to get a room in about 15 minutes. Many thanks to all the staff!

Doug at the bar is extremely hospitable and entertaining. Our team has been here for four separate weeks and it's been a pleasure. The entire staff is great! TIP: Ask Doug about the “Dirty Girl Scout” drink.

This two day stay was wonderful. The breakfast was delicious and customer service was great. Everyone greeted me with a smile and all needs were cared for. This is the hotel to stay if you are in the Bryan College Station area.

We paid a jacked up rate of $394 a night for this place, they didn't inform us they had a 2 week cancellation policy. The room was nasty. The carpet was stained and gross and not one single plug out of 4 in the bathroom worked. Never again!!

Well, let's start..smell of cigarettes in room..I know people that smoke just stink and they sleep on same mattresses…difficult to get rid off.. but bed v comfortable.. breakfast truly very good…surprisingly v good…quiet at night.. no complaints… overall very happy

Me and my kids stayed at this Best Western for National Basketball Tournament on April 12-16. From the lobby, to the hallways, to the elevator and the rooms, was all very clean! The staff was very friendly, especially Denton and Doug. My kids enjoyed the pool area and I enjoyed the bar. The breakfast was amazing and tables and booths were very clean. I definitely recommend staying at the Best Western Premier Bryan College Station!

The BW Premier in Bryan is an excellent place to stay. The staff was topnotch. Our room was clean and quiet. Several restaurants are within walking distance. Our breakfast was more than adequate. Parking was at a premium because they were at capacity the night we stay. We will definitely stay at the BW Premier the next time we are Bryan.

Enjoyed our one night stay in Bryan! Clean room with comfortable room and pillows! Very nice breakfast buffet with many choices! Food was very good too and breakfast staff was very efficient in providing enough food!

Very nice hotel with excellent customer service. I stayed here for a few days to visit some family. Amber at the front desk was extremely sweet and very professional. She made our stay here excellent! From the room, breakfast, and even the bar, this hotel was amazing! I will definitely be staying here on my next family visit.

While the hotel staff was very kind and the facility was clean, the walls are extremely thin. So you run the risk of hearing things you'd rather not. Also there was clearly a make up stain on my sheets so I requested them to be changed. They definitely did not because the stain was still there after the bed was made. Otherwise nice place and plenty of places to grab a bite within walking distance.

I just spent 3 weeks on the road, traveling across the country, and my experience at this hotel was the best of my entire trip. Excellent hotel! Welcoming, friendly staff at the check-in experience. Clean rooms, extremely comfortable bed. Perfect location, near downtown and close to restaurants.

Nice, newer hotel with great staff. Nothing fancy, but it is a great place to sleep comfortably and clean. The king suite was perfect for a place to sleep and work. Two weeks later, I stayed here again and had the double queen (son was traveling with me this time). That desk seemed smaller but still worked.

We had bad luck with another hotel in the area so decided to spend just a little more for this place. The lobby is huge with a friendly staff. Hot breakfast was full of flavor, almost as if the lady cooked it on her own stove. The front desk was polite and helpful. I found better value here

I just love this hotel! I stay frequently, as I have family in the area. My stay is always perfect, I feel like I'm pampered and valued. Clean, quiet, beautiful room, and extremely comfortable. The desk staff is kind and attentive. I also like the bar! A glass of wine in my room is the perfect compliment to a lovely stay.

Very nice hotel with a beautiful lobby/breakfast area. Large room with sofa and 2 upholstered chairs. WIFI was excellent and stayed connected the entire time we were there. Breakfast was wonderful with a wide selection.

I enjoyed my 3 day stay. Hotel was very clean, and the staff was courteous. The room was spacious and clean. The only issue I could find was the walls were fairly thin. All in all I would stay here again.

Even though it was just for one night, everything was great very quit got all rest I needed I'll will be back !! If ever needed to make reservations in the area I will make sure it is at this Best Western.

We stayed 1 night. We were able to check in early. Everyone was so friendly! The room was clean & nice! The front desk even called to make sure everything was good when we got up there. Hot breakfast from 6-9am. Was delicious & friendly staff on site!

room was great, roll in shower just what I needed, bathroom large enough to wheel around in, room not cluttered with too much furniture, automatic door opener for easy access, long roll down deep carpeted hallway to get to room, room not on ground floor (if that is bad)

I checked into hotel with my husband and we told desk attendant that our daughter would be joining us later. We requested 2 keys and reservation was for 4 adults. Attendant gave us a parking pass to display in car, but did not tell us one would be required for our daughter or guests and also failed to mention that if a pass was not displayed that our car would be towed. My daughters car was towed 2 hours after she checked into the hotel. You would think the hotel would be diligent in warning hotel customers and hotel quest that a parking pass is required or your car will be towed. It felt like the hotel has a deal with the towing company to make money on unsuspecting costomers. I will never return to this hotel.

The staff was incredible! Property was beautiful and well kept. The meeting space was clean, nice setup, and modern LCD package. Audience was able to see presentation clearly and had strong Wi-Fi connection.

Denton at the front desk did a great job of walking us through check in and parking. He even helped us replace a parking permit. He looked for hot cocoa for us, and coming up short, recommended the conveniently located store next door. Fresh fruit and whipped cream at breakfast was an added bonus. We also are grateful to Katie for helping accommodate are very brief but important stay.

The staff is amazing and the rooms were very clean and great for business travel. The only issue we had was that there really wasn't much parking for a truck and trailer (even though we had called ahead). They were 100% booked and that is what caused the issue (they weren't when we originally called). They manager went above and beyond to take care of us and made sure we had parking close. I was very impressed with the professionalism they all showed during our stay. I would highly recommend.

I stay at this Best Western frequently when visiting family. Location is great, service is impeccable, and the rooms are quiet, clean, roomy and comfortable. The best value for your dollar in the area.

Hotel was great and the breakfast was superb. The breakfast choices they offered was great. They had a different selection of food. They even have a bar! The pool was nice and warm and the hot tub was just relaxing. We will stay here again.

My young family stayed at the BW while we were moving. We requested rooms next to each other but was told we wouldn't know for sure until hours before check-in. So thankful the hotel granted our request and situated our rooms next to each other. It made for a much more pleasant stay.

Got into my room and my allergies were immediately affected. I would have left that evening but did not have anything else booked. Mold found all over the bathroom/shower, stains on carpet and aged, and hair and dirt found in the bed.

My 3 night stay was wonderful with family. We all had a blast and all agree that Doug the bartender was amazing. The lady who served at the breakfast bar was spectacular as well and anytime she saw our family gathered at a table, even after breakfast, she came up to us and asked if everything was okay and if we needed anything.

We had a perfect two night stay at the best Western hotel. The staff was excellent, the morning buffet breakfast was very good. The ladies that attended the Buffet were all very friendly. On Wednesday nights they have free beer and food. The Pulled pork sandwiches were great. The rooms were spotless and well appointed. This hotel allows pets which was one of the reasons we chose it. The main reason was the excellent handicap access in the rooms, public areas and pool. I would definitely recommend this hotel to anyone.

Our family and friends stay for a long weekend to celebrate our daughter's wedding was truly a wonderful experience. Beautiful hotel, updated with all the amenities one could ask for with a friendly staff that went over and above our expectations. A huge shout out to our bartender, Doug, who kept the bar open until the wee hours of the morning for all to gather every night of our stay. He not only remembered each and everyone's names but their drink of choice. Thank you Doug, for being part of making our evenings one that will long be remembered!

The hotel is very nice and located by so many convenient places. Room smelled clean, arrived early and they did what they could to allow me to check in early. Walking distance to restaurants. Grocery store near by.

Never imagined we'd enjoy spending so much time at the hotel bar, but man - Doug the bartender was awesome. He is great at his craft, and super enjoyable to talk to. He'll remember your name, and recommend something you'll love. He set the bar pretty high for our first trip to TX.

We haven't even checked out and I feel like I need to leave a review. We have stayed 3 nights for a baseball event and the hotel has exceeded our expectations. Most importantly, EVERY staff member we came in contact with is kind and accommodating. The gentleman that works the front desk in the evenings is A++++. Great hot breakfast that was different every day. Clean rooms, great location. No complaints! Thank you for a great stay!

This hotel exceeded my expectations. It was clean, updated, and seemed just as great as any high end hotel. Great bar area and nicely decorated room. Super friendly staff. Awesome location. I would highly recommend this hotel to anyone traveling to the College Station area.

My stay was two days and three nights and I strolled into the lobby on a random night and came across Doug, who was tending to a full bar and seemed to have the crowd having a lot of fun. I took the last seat at the bar away from everyone else and Doug noticed me right away. great service, he remembered my name and was incredibly personable. If I ever come back to Bryan/College Station this is the only place I'm staying and I hope Doug is here!

We loved our stay. Our bar tender Doug was amazing. One of the most personable, entertaining and hospitable employees we have ever come across. We enjoyed his company and service so much! If ever back in college station we will definitely stay here again!

We stayed here on a Thursday night and this place was packed. There were several wedding parties there so the place was bustling. We thought it might be noisy having a room near the elevators but we heard nothing. There is a bar in the lobby which was a first for us for a BW so many were using that. The room was clean and good size. The breakfast wasn't at full status yet in April 2021 when we were there but we managed to get enough to eat. No complaints from us. Great rates too!

I have been staying at this hotel off and on for a year since moving our boys to college in College Station. I have always had amazing accommodations. All of the staff are professional, friendly and helpful. Everything is very neat and clean. It is very close to every amenity College Station has to offer.

I was really impressed with the cleanliness everywhere and the how comfy the bed was. They had a bunch of great options for breakfast too. Conveniently located also. Great price compared to other hotels in the area.

We stayed here for a college graduation at Texas A&M. The hotel is modern, clean, beautiful lobby, good breakfast, spacious rooms and good toiletries. Our check-in experience was a little different. The two ladies in front of us took an extremely long time; however, I noticed that Hannah did did not ever lose her smile or her calm demeanor. The fire alarm accidentally went off and she answered the phone from everyRoom that called in in a calm voice with a smile on her face. The lobby began to fill up with people coming out of their rooms because of the loud alarm, and she Continued to work with the couple that was taking forever to check in. Finally the couple was finished and Hannah greeted us with a big smile on her face and a very calm demeanor. The firemen shut off the alarm and always well. Hannah has got to be the most patient person in the world.

The first time staying at a best Western Premier and we loved it the room was clean the amenities were great and the service was friendly and exceptional. We are accommodated during a very busy time for the best Western and we had a great time the service was very friendly I made us feel special.

Clean, comfortable place to stay. Staff very friendly and accommodating. Came to Bryan for the Southern Drag Boat Association races at Lake Bryan. Manager Christ was very helpful with a towel problem that I had mentioned the day prior and was ignored.

Had a great stay at this hotel! Great lobby and bar area. Good to finally see a hot breakfast along with other selections instead of the prior pandemic grab and go bags! Wed happy hour was awesome!! General Manager was hands on and always positive and freindly!

This is a newer hotel in the area, but lacks in cleanliness of rooms. The lobby looks great though and the front desk staff were very friendly and courteous. The lighting in the room lacks. Needs better lighting next to both sides of bed.

The hotel was as advertised, thankfully! Clean, close to everything, nice staff, great breakfast, nice pool, and comfy beds. Doug at the bar had excellent customer service. He was able to speak on any subject with multiple patrons. We will definitely stay here again.

We where in town for a baseball tournament for just 1 night. Beautiful, modern decor, very clean! Helpful friendly & helpful front desk staff. I was emailed a pre check in options and I did use. Asked for a quite room not facing a busy highway and was assigned a great room! Was so pleased & happy to see hot breakfast back! Egg, sausage, cheese on crescent was delicious! Plenty of options but we took ours to go. Hopefully All the Best Western will be adopting this breakfast menu. This is the 1st time we have received a welcome gift, even with the status we have had for a couple years. Thank you, we will continue to use Best Western.

All I can say was I loved this hotel and will be staying here when I visit Bryan again. Everything was perfect and had no problems with anything. Had asked for extra towels and they were placed in my room.

The rooms are clean & comfortable. Price was good for the amenities the hotel offered. Guest laundry was nice & easy to use (washing team uniforms) Only negative was a light went out in bathroom & it couldn't be repalced.

The stay was wonderful and we made the best of it even with the snow storm and power outages. The staff worked so hard to make sure all went as smooth as possible with the staff they had to work with and all the power issues. I was there with a hospital group that needed to sty closer due to the weather and they made us feel so welcomed and took such good care of us. Katy went above and beyond for all our staff staying there. Thanks so muh

A man at the front, who appeared to be a manager, and the women who worked at the front desk, weren't routinely wearing masks. The man and one of the women walked into the hotel from outside and said hi to me, no masks. It was infuriating. There were members of the military staying there, and most of them wore masks when inside, as the signs posted said, but some did not. Overall I didn't feel that comfortable here. The room had a ton of dust on the console between the beds. The shower's water pressure was glorious, but it leaked on the floor. I was thankful to have running water here after the storms and problems with water and power in Austin, but I can't say we'll be back to this hotel.

This is a Premier Best Western so it offers much more than the standard Best Western hotel. It has a full bar, large lounge area along with a fitness center and an outdoor pool and spa. We were here during the pandemic so breakfast was limited, it was winter so the pool was closed, including the spa however, they did have the bar open so people could watch the Super Bowl on their large T.V. That was a nice touch. This hotel is new so everything is still in top notch condition. We stayed in a King Suite on the 5th, top floor, and had a beautiful view of the city at night from our very large windows.Loved staying here and will defintely be back.

I must confess, I'm not much of a BW fan - too many disappointments in the pass but used my miles to get a freebie as a pit stop on road trip. Quite delightful, to my pleasant surprise. A definite step up from the other moderate chains. Comfy beds, clean and aesthetic all around from lobby to room. Shower is big and the glass step in kind. Amenities nice as well.

First complaint: Room key did not work twice which made me have to go up and down twice in a row with my heavy belongings. Telephone at elevator was not working, which I was hoping it did to save me a trip. Second complaint: Dirty/stained shower floor and I don't have any shower slippers... (I really don't want to step on that). Front desk directed me to Walgreens as an answer. Third complaint: Bathroom light went out and I haven't showered yet. Front desk told me they will fix it in the morning. I guess I am showering in the dark..... Con: The tile floor had a weird sticky residue (I assume it's from the cleaning solution they use)... you can tell I went back and forth a lot because of my footprints. Warning: Do not walk barefoot! lol I definitely was not expecting this kind of service/quality for a $120+ night stay. I'm checking out and will be staying at another hotel for my remaining days in town. The reason for the 2-stars instead of 1-star is because the hotel had a nice scent (finally a pro!) Also, the bed was comfortable.

This hotel is super clean and all staff were friendly. Great location within minutes of numerous restaurants and shops. Great price for a hotel that can easily be compared to a 5 star hotel. Enjoyable stay with zero complaints.

This property is well appointed, easily accessible and clean. Beds are comfortable.The noise acoustics could use some work as it is easy to heard your neighbor. The overall value of this room is excellent.

From the check-in and room upgrade for being a BestWestern Rewards member, the stay was wonderful and relaxed. Evacuating from the Hurricane Laura, they made a stressful experience much easier to deal with! I highly recommend staying at BW Bryan.

Very clean, peaceful and comfortable environment. The staff there was very helpful and attentive when needed. Checking in and out and quick and easy I highly recommend this hotel above all. My family and I were very happy and impressed.

Grateful for this quiet, clean place to stay when I travel to Bryan for work. I won't stay anywhere else. These guys are too consistent. Appreciate the convenient location, clean room, and friendly service.

It was not a pleasant reason for our trip but we were very pleased with the nights rest we got at the Best Western Premier, Bryan College Station hotel. The hotel was very nice, clean and kept up. The room was clean. Everyone was very courteous and pleasant. I will stay here again when traveling in that direction.

Bernard went above and beyond to make sure I had everything I needed. What an awesome experience! So nice that breakfast was included. Great hotel and staff! If you are looking for good value, excellent service and a clean hotel in Bryan or College Station, look no further.

The food in the morning was impeccable. All thanks to Bernard. He is welcoming, kind, and a lovely cook. Please give him a raise. He is so nice and makes sure that the food is done and everybody is happy.

We arrived at 11:30 that morning and they let us check in (which we really appreciated because we had been on road for 17 hours). Warm cookies and a hot chocolate and coffee bar in the lobby was nice! Breakfast was everything you need for an awesome breakfast! If I had any complaints it would be the lights in our bathroom were on each side of the mirror which made for poor lighting...it shined in your eyes. Above the mirror would be nice. but, seriously, that is our only complaint.

To whom it may concern. The Best western Premier at Bryan College Station was by far one of the best places I have stayed at. The rooms were so clean they almost sparkled. The sheets were crisp and clean and best of all the complimentary water was absolutely refreshing. The beds were extremely comfortable and the shower water was sublime. But most of all the service was the most stunning. By far the best performance of any Best Western Premier staff member has to go to, give it up for “insert drumrolll”, BERNARD!!! He was extremely helpful and patient when I asked him about the ingredients in the breakfast foods. As a vegan, pescatarian, vegetarian, and carrier of 3 oddly specific autoimmune diseases, it can be very difficult to find food. However, Bernard not only helped me make sure the breakfast was safe, but he also made me feel welcomed (I had a spectacular ice cold glass of water for breakfast for the 4 days I was at the hotel). Bernard is a 10/10 staff member and I genuinely appreciate his amazing service. As a Californian, I can say he truly made Texas seem like a welcoming and friendly place. I even suggest that he run for public office in Texas as he has the perfect combination of entrepreneurial spirit and heart. In conclusion, my visit to the Best Western Premier at Bryan College Station was fantastic and made even better by the amazing staff members. -Tony: official honorary Member of the U.S International Space Force

I have very little complaints about this hotel. The food was very good for hotel food and the staff was welcoming and nice. Bernard in particular. He especially stood out because of how thoughtful and helpful he was.

bernard was amazing!! Food was pretty good too. ambience of the hotel was overall very pleasing. i don't think i have any complaints about the hotel, everyone was welcoming and helpful. sad that the pool wasn't open though:(

The rooms are excellent and the staff is kind and friendly. Bernard was very welcoming during the breakfast making sure everything was available. I would definitely book this hotel again in the future

Seldom have anything but good to report from a Best Western Hotel, but the Premier in Bryan TX. is undoubtedly the best I've stayed at thus far. Everything was exceptional! Very pleased in every way with my stay!

This is an exceptional hotel. Clean, quiet and wonderful breakfast. Location and price is very good as well. From the desk clerks to breakfast paperer and housekeeping, everyone working at this hotel was friendly and very helpful.

Bernard really helped me out during breakfast for the whole week I was there. I asked for stronger coffee everyday and he never hesitated to make me a fresh cup. Thank you Bernard for being very attentive!

Always a pleasure to stay with best western premier here in Bryan, Texas. The rooms are always clean and there beds feel better than my own bed at home. Im here every month and have always had a good experience.

First TA review for 2020! I stayed at this property from 01.16 to 01.19.20 for the Texas Ornithological Society Winter Meeting. The bed, pillows and TV chair in the corner were all very comfortable. I stayed in Room #106. I could not get the Wifi to work so I used the hot spot on my phone. I did not bring it to the attention of the staff. I should have. I was very impressed by the selection of items for the complimentary breakfast. It was EXCELLENT in my book. I believe the property is about 10 years old and has been recently remodeled. The property is in EXCELLENT CONDITION. Will stay here again if I visit the Bryan/College Station area. The rate for our group was reasonable. Easy access to Highway 6. I highly recommend this property.

Had a random visit to College Station, we had breakfast and were greeted by Bernard. He was so friendly, He definitely knows how to make someone smile. Good Job, Bernard! People like you, make ya want to return!

Check in was fast and the staff are friendly. The hotel as well as our room was very clean. I would definitely stay here again. There are lots of restaurants as well as Walmart and Walgreens nearby. On a scale of 1-10, with 10 being the highest, this hotel gets a 9! I'd given them a 10 if the WIFI was faster. Technology being what it is today, 8 mbps is pretty sad.

Good location to Bryan and College Station. They took care of the Banquet needs. One thing is they should offer DeCaf coffee at the evening events. There are more of us that are drinking decaf coffee than you think. Lots of restaurants close by. The room was comfortable with a sitting area away from the bedroom But the TV is located in the bedroom. This was not good for us that want to stay up and watch TV and our spouses want to sleep.

Everything about this motel was excellent but the breakfast was the best I have ever had at any motel. Hot food everyday with different options all 3 mornings. Every morning included a big bowl of fresh cut-up fruit which I have never seen in a motel before.

I would stay here again in a heartbeat. I was very comfortable!! Breakfast was very good. Rooms were clean and bed was comfortable. Location was good. Lots of surrounding businesses for any needs that I could have had.

Stayed here to attend a 50th Anniversary party not far from the hotel. We had been in NYC, then spent a night with a night in Houston at the airport (I won't mention THAT hotel) on the way to Bryan. Housekeeping here at the Best Western was good and the breakfast was very good. Love those Texas shaped waffles ! Early checkin was smooth with no payment for an extra day. We had rented a car in Houston so I didn't concern myself about a hotel shuttle. Target store and Walgreens very close, restaurants nearby. Free parking - easy access. Even though the highway (RT 6) is divided (hotel on the east side of the highway) there is a backway to the hotel from Booneville Rd, a stones throw north up the road.

I usually stay at Hilton Property Hampton Inn. This location of Best Western had as nice a room and the breakfast was like being at IHOP. Yes, that good. Plus...there was a bar/lounge at this location which I rarely see at Hampton. And best of all, $50.00 less.

We liked everything about this hotel: great location, superior customer service, clean rooms, comfortable beds, yummy breakfast. The check in and check out were fast. We will definitely be coming back.

Best Western Premier in Bryan is a wonderful place to stay for leisure, business or any other. Beautiful landscaping, nice workout room, computer room, pool, and delightful breakfast. This motel is convenient to large medical centers and best of all to Texas A & M University.

I stay in a lot of BW's, so I am familiar wirh their standards. This place is an outstanding Plus property, but I don't see how it qualifies as a Premier. The lobby is a bit nicer and has a bar, the exterior has a bit more style, but that's about it. Positives: room was spotless (as it should be), all staff was friendly, the front desk employee at my arrival was especially good, and breakfast was good (but really, nothing special). Bummers: hot tub and pool were closed for the season. Why is the hot tub closed when the temps are in high 60s and the website says nothing about it being seasonal? Fitness room is weak at best - tiny, and with just 3 small machines and a few weights. So in short - this is a good value if it is priced as a Plus, but best avoided if you are looking for the luxury that Premier properties are supposed to provide.

As nice a stay as possible considering that I was not here for leisure. Very quiet. Great staff. Great location. Comfortable. Wished for faster internet during peak hours but that's a problem at all hotels. Wished the bar served food, not just drinks. But lots of nearby restaurants. Sleep quality rating is just because I didn't get enough sleep (too much work to do)...not hotel's fault.

Rooms are heavily used and filthy. Visible stains on the carpet like they hadn't been shampooed since the hotel was built. Walls are paper thin, so you can hear full conversations from rooms next door. Bathrooms are poorly lit and shower floors are stained with grime. Just go elsewhere if you can.

This hotel is everything stated and more. The ambiance when you walk in is wonderful. Sitting area, TV's, Cocktails, and simply a warm and inviting non crowded lobby to hang out in. Our room was nice with two queen beds, which most hotels only have doubles. Bathroom was as expected and clean. Does have a microwave and fridge in room. Now the best part is the breakfast. Not your basic breakfast. Full on eggs, bacon, ham, bagels, croissants, cereal, waffles, yogurt, oatmeal, delicious fresh fruit like blueberries and pineapple. Also the gentleman there managing the breakfast named Bernardo was awesome. So nice and helpful and fun to chat with, while he kept everything stocked and fresh. Great coffee and my must “flavored creamer” is available 24/7 as well! Wonderful stay and wonderful staff! Very impressed.

This makes our third visit there this time with the great grand daughter. Everyone and everything was great, breakfast is one of the better ones that we have been to. Room was good and everything worked. Will go back again.

BW Premier is a great hotel but the breakfast host didn't do a very good job. The food wasn't stocked very well, the scrambled eggs were cold and runny, the floors were messy with food, the tables sticky with syrup, every time I saw the host she was taking dishes to the back or bringing them back up but had her phone in hand texting or using social media or something. I'd stay here again but hoping the breakfast area is up kept and the food stocked between customers.

This hotel is well appointed and offers a fabulous breakfast. We had a fabulous staff member help us during our time at breakfast. Bernard went above and beyond to make sure that the guests had what they needed.

This was a very nice, and clean place with great service! I came to town to have some fun, and found myself not wanting to leave. Will definitely come back any time that I am In the area and would recommend anyone to check out this place!

I am a Diamond Level member of Best Western and Have stayed at a lot of Best Westerns and this is absolutely the nicest one I have stayed at. The front desk team is absolutely amazing. They go out of their way to accommodate you.. The bar in the lobby is a nice touch and the entire lobby environment is first class. The rooms are well appointed and very comfortable. To top it off the breakfast buffet is top notch.

Everyone at this hotel went above and beyond to make sure the guest there are as comfortable as they possibly can be. I'd like to thank everyone at the best Western Premier in Bryan Texas for an excellent experience!

It's always a pleasure to know I will get a great clean room each month that I stay here. The staff are very friendly, the breakfast is good and hot, and the internet is very reliable with fast speeds. Out of coming to this location about 15 months in a row I think I was only disappointed with one room and that was for soap scum on the shower glass. Very much recommend this and the collage station locations.

We were in College Station for a meeting at A&M. The room was very large and comfortable. The staff were friendly and very helpfull. Bernard, the breakfast attendant, was especially attentive and friendly. Selena at the front desk was extermely helpful and informative. We have stayed at this location several times and we plan on coming back.

I just want to give a big shout out to Beat Western Premier Bryan College Station. It is truly Premier, Our best part was the breakfast the next morning. The food was delicious, warm and wide variety!! However, it was Bernard who made it magical!! We noticed that he always had a genuine smile on his face, as he checked on the food and bused tables. He definitely enjoys his job. He approached us to see if we had everything we need and developed a warm conversation with us. That was out last experience right before we checked out and he made a positive and lasting final impression.

Bernard is the gentleman which takes care of the breakfast buffet .... more importantly, he is the friendly face of the Bryan Best Western! Bernard goes out of his way to ensure that you have just what you would like for breakfast ... great food and great service. The Bryan Best Western has become our favorite hotel in the College Station area. We visit very often, as we have children at Texas A&M and have tried many of the hotels in the area over the years. The rooms at the Bryan BW are large, inviting, and very clean. The mattress is very comfortable and there is no road noise.

Receptionist very friendly and helpful, we stayed for a night, room was amazing/clean and very quite, breakfast service was great loved the food.!!! Thanks for the service Bernard keeping on top of everything!

We stayed in the hotel with the three of us in one room (we are relatives). Attentive staff, of which I would like to mention Bernard, who took care of the breakfast guests in a very special way. Nice job!

Great room and good mattress. Service was good and breakfast delicious! Bernard, the manager, was so helpful! We will definitely be back because the stay was so comfortable and the facility so clean!!

The rooms were wonderful, the service hospitable and the breakfast delicious. Bernard, the manager, was so helpful! He even brought me fresh lemons for my morning tea. Will definitely stay here again!

The site was clean and nice. The bed comfortable. The room large and comfortable. The breakfast...all things considered, was exceptional. It was obviously prepared on site. The staff, both the check in clerk and the breakfast staff were friendly and made conversation.

We booked this hotel for our daughter's bridal party and wedding guests. The accommodations were perfect, the proximity to our church and reception were great. And the hotel shuttle transported our bridal party and guests around in a timely manner. Great experience!

Our breakfast server, Bernard, went above and beyond to ensure that our service was more than adequate. The setup was perfect, his attitude was cheerful and if we needed anything special, he was there

This hotel is meticulously clean with a very helpful staff. Very comfortable beds and pillows. Close proximity to the college and food. I would stay at this location over any other brand. I feel that they go out of their way to make your stay grea .

Hotel was very nice, room and facility was very clean, beds were comfortable except for the giant pillows which seem to be standard issue at Best Westerns, everyone was super friendly and welcoming from the front desk clerk when we checked in, to Bernard at breakfast who went out of his way to help you get everything you needed. Great breakfast! Would stay again in a heartbeat.

This Hotel was awesome from the staff members to the location! Bernard made our stay pleasant and he was very friendly. The breakfast bar was good also. I would recommend this Hotel if you're visiting College Station.

There were doors constantly slamming throughout the night. This s a hotel that refinery contractor stay at, so it is very noisy during all hours. The hotel should really tell these guests to please be more considerate. The shower in the bathroom was very dirty. It did not look like it had been cleaned in a while. The rest of the room was clean and nice, but the shower was gross.

This was a very inviting hotel from the time we entered the front door. The receptionist was amazingly sweet and accommodating. There was a nice bar and the lobby was divided into sections so that one could either be "in the middle of things" or sit quietly in another section. The room was clean and very relaxing. We are very picky so this one passed our desires. Check out was a simple tell the receptionist the room number and it was "Ok, Have a Nice Day".

When I arrived the receptionist was very helpful and ensuring that I had everything that I needed. The African-American morning receptionist was very helpful and insurance that myself and my teammates what taking care of. The rooms were clean daily and restock as well.I must say out of all the motels hotels that I've stayed in this was sent me top of the line. I would recommend this to anyone family, friends etc.

Lovely, modern, upscale hotel with many complimentary amenities. Evening snack with free wine or beer. Clean as a whistle. Nice decor(except hall carpet looks like Texas flood). Soft, comfy bed. Quiet. Great breakfast. Lots of parking. Enjoyed our stay.

I stayed at a fairly new hotel in the Bryan-College Station area on Saturday night after the Aggie game with Lamar. The Best Western Premier off of Boonville Road was quite nice. The room was nice and clean, the bed very comfortable and the shower quite nice. I also enjoyed the lobby decor and the good breakfast. The hotel was easy to get to after the football game with easy access on to Highway 6 for the return home trip. I realize I was quite blessed to have found the hotel a few months before the game and that I was not forced to stay for two nights as is the case with many places in Aggieland during football season. Yet, the price I paid was quite high (3 times the going rate during non football season times) and that I did not appreciate.

We came down for a TAMU game and stayed here based on location to stadium but also distance away from all the noises that go along with being a college town. We found this hotel to be clean with friendly staff and a really good complementary breakfast. Bernard was a very nice man and definitely a staff member who should be recognized for his friendliness and 100% attitude for a a job well done. I think the rooms were decorated nicely, and the King size bed was comfortable with nice cool AC to keep us sleeping soundly all night. Complimentary coffee was out all day, along with fruit infused water. Overall a nice rounded hotel that is convenient for anyone staying in the Bryan/College Station area.

First class smaller Hotel super clean great service excellent amenities full breakfast great rooms excellent large rooms excellent bed good location bartender was very personable watched College game at the bar great happy hour and then easy access to Main Highway you can't beat it for under $100

Bernard was amazing. He made everyone feel pampered and comfortable. He made sure that everyone's breakfast experience was one that they would not forget. Great food and excellent care by Bernard. We will be back!

Came here on a whim for my family reunion that we have annually and i was amazed by the service that we received. The room was beautiful and the halls were quiet. The cherry on top was the breakfast being hot and the gentleman setting everything up named Bernard was awesome he had everything hot and ready and was super accommodating with whatever we need. I will definitely be back here for our stay next family reunion!! That's Bernard hard at work..

Visiting the Bush Library in College Station was on our bucket list and it didnt disappoint!! We never expected our stay at the best Western premier to be the highlight of our trip!! Selina, Dina and Amber were wonderful hostesses and Bernard's breakfast was amazing! Our room was very nice and clean and spacious. We had a great weekend. Thank you so much!

Excellent customer service from check in to check out. Clean rooms all and all a great stay. Our kids loved the breakfast which no matter what day of the week it was amazing. Bernard is very attentive and that ray of sunshine you need in the mornings. Definitely will book again.

We had a great stay at this hotel. The front desk staff was friendly and helpful. We booked two rooms for our stay and both rooms were clean and well kept, spacious as well. Comfortable bed and mattress for a good nights sleep. Good breakfast to start the morning. Will book here again in the future!

We picked the Hotel because of the location and the reviews. We were not disappointed. We arrived to welcome clerks and a nice clean room. We were happy that our dog was welcome to stay with us. The gentleman at the bar was very friendly and helpful. We really enjoyed the hot breakfast. We will stay at a BW again.

A lovely hotel with a friendly and courteous staff. In particular we enjoyed Bernard's friendly and attentive service at breakfast each morning. It's a bit farther from Texas A&M than we expected but nevertheless, we will be back!

The shower was disgusting, mold where the base meets the tile. Tiles were stained with soap scum. Halls hadn't been vacuumed ina while and there was always trash, dirty sheets and towels outside each room. Lighting was weird, one switch controlled the other switch so it was all lights or no lights.

This hotel looks nice inside and seems new. But there were several things that left me scratching my head: Toilet seat was not clean. This made me wonder about the cleanliness of the whole room, because that's kind of an important thing to wipe down. And not that difficult. No bedside lamps. There are two lights above the bed, but the switch is by the door. Good luck not bumping your shin on the coffee table in the dark on your way back to the bed! Tiny pillows (see photo). Half the size of a standard pillow. Why? The bed itself was comfortable. Loud shower doors that slam shut on their own weight when you let go of them. I'm sorry to the person next door I probably woke from a dead sleep — I didn't know. Another shower quirk: You have to be standing inside the shower to turn the water on. No reaching from outside the shower to get the temp right first, because of the shower design. But at least I got a shower—the first room and was given the check in clerk said had no shower at all. (They said it was because it was booked via hotels.com and so they give you the least desirable room, even if you are a BW Platinum member. In fact he said he flat out did not care about my membership level at all). The room did not come with a do not disturb sign. So housekeeping woke me up at 715 am asking me if I wanted my room serviced. Since I was only there for one night and was checking out that morning, this seemed unnecessary. (They came back again at 11, asking when I'd be leaving — check out said noon on the door. I guess they really wanted me to leave!) So much for sleeping in! Let's head to breakfast... The good news about breakfast is the news. They did NOT have Fox News blaring in the TV. The tv was muted, making breakfast a much more pleasant experience. There were eggs and potatoes and bacon and I think some corned beef hash (the container was empty by 8am so I'm not sure). And I think there were beans and there were tortillas, but no cheese or salsa for breakfast tacos. Fruit, yogurt and muffins and bagels was also available. Better than the usual Best Western breakfast. They serve cereal and oatmeal at breakfast, but don't offer bowls for you to eat it in. That was weird. You can put your oatmeal in a coffee cup or on a plate. I asked for a bowl, and someone went off to another part of the hotel and came back with one. So I guess that's how you get one. Why they don't put them out with the plates is a mystery. They do not serve orange juice. Only cranberry and apple juice. That was a little odd too. But they had pitchers of milk too which was nice. I hate the waste of opening a while carton of milk just to add a little to my oatmeal. A nice touch they had in the hallway near the elevator was a sign with breakfast hours and pool hours. Overall it was nice but I think they could improve in some areas to live up to the name.

We typically stay at a Marriott for the points, but we had to stay at this hotel for a baseball tournament. To say the least, we were not disappointed!!! The staff was very helpful. The lobby very accommodating for big groups. The breakfast was much better than most "free breakfasts" we get at other hotels. Bernard was over the top helpful during breakfast! We have stayed her twice, and will definitely be back, and will also look for other Premier hotels for future travel! Lots of choices for restaurants and entertainment within a few miles.

Used condom in hallway in front of room, dirty sheets and was told there was no housekeeping and would need to get clean sheets from the front desk and make the bed myself. Broken toilet but no one to fix it. toilet.

Highly recommend staying here. The stay was comfortable & the breakfast was delightful. Very convenient location and lots of parking space. The employee Bernard has amazing customer service & was very polite & helpful. He made sure we had everything we needed.

Clean and modern facilities! Great breakfast buffet and friendly staff.The beds and pillows were extremely comfortable and the bathrooms were spacious and sparkling clean. Nice quiet location and easy, close drive to A&M.

Lobby was beautiful. The desk staff was very nice and helpful. Room was average but bathroom was very small. Breakfast was the best we have ever experienced in a hotel. Pool was not clean but it was a windy day and the area had a lot of trees to make leaves in the pool. Room next to us had the radio alarm go off about 9:00 pm and we had to call front desk to shut it off. Hallway lost the AC on our floor and had a smell of electrical smoke - staff was quick to check all the rooms for issues.

This is a tired facility, an obstacle course to get parking, and obstacle course in the lobby due to crowding of furniture and lack of signs. Just not impressive enough to have the name "premier" I won't be back.

This is not the worst hotel I've ever stayed at but it's not saying much. Hallways are dirty and hot, no A/C in elevators, and of the 3 days we stayed only once did housekeeping ever clean our rooms. The good; it's cheap so you get what you pay for.

Clean and comfortable. They gave me the welcome treats since I am a member. Hot breakfast but no oatmeal or instant oatmeal. Good hotel for a small town. Friendly staff. I would reco.mend this hotel for staying in bryan.

Found the facility very clean with plenty of amenities. Staff was very friendly and helpful. Bernard provided exceptional service and always made everyone feel welcome and at home. The location is close to shopping and restaurants.

Bernard had good service. He was eager to help us with a smile on his face the whole time. He let me and my friends chill in the pool and the gym, and also had a smile on his face the whole time. You can really tell he loves his job.

Bernard was very nice and was a real gentlemen with his service. He was always smiling and waiting to help us when we needed. Bernard is somebody I would definitely want as my employee because he is such a great character.

Hotel staff let me kill the weight room and take a dip in the pool and spa. Nice meeting rooms for team meetings. The included breakfast was some of the best hotel breakfast I've ever had. :) highly recommend

Clean, comfortable, convenient to restaurants and stores. Excellent breakfast prepared by a very attentive and kind employee. He was wonderful! Front desk staff were courteous, friendly and professional. Bed was comfy as was the sofa bed. The only weird thing was how the bathroom was designed. It was difficult for more than one person to be in there at a time due to the way the door opens. I'm nitpicking though because the hotel is fantastic!

Breakfast service was great. Bernard help me out. This visit was nice had a pool and a work out room. The front desk was polite and help me for good restaurant The best western it was clean and very nice rooms

Welcomed us with open arms from the minute we got there. They even called us to make sure our room was good. The room was amazing and the bed was so comfortable. My kids loved the swimming pool and jacuzzi! Breakfast was amazing and we loved the yogurt machine..Thanks for making our stay so amazing!

Nice clean rooms, the bar was a full bar, and the breakfast was hot. The breakfast had waffles and eggs and all the normal stuff. The staff was very helpful and nice. I will be staying here again the next time I am this way.

Staff are friendly. Room is comfortable and clean. Breakfast buffet is hot and delicious each morning. Nice value for your money. Walls are a little thin. We could hear our neighbors conversation. Would recommend if you are staying in the area.

We stayed at the hotel while visiting family. Hotel staff were friendly and helpful. Bernard took good care of us during breakfast. The breakfast was hot and delicious. My only complaint is I hit my knee multiple times on the bed corner and the walls are pretty thin. We could hear our neighbor's conversation clear as day.

Excellent place to stay in Aggieland. DELICIOUS breakfast spread and Bernard is an amazing server in the breakfast area. We will definitely be staying here in the future when we come back. Highly recommend to anyone!

Our stay at Best Western Premier was better than expected. Very friendly and helpful people encountered from making the reservation to checking in on arrival. The room as well as the hotel and grounds was clean and well maintained. The “real” breakfast was a surprise. It was not the usual powdered eggs with who knows what sausage. Great property.

Bernard provided exceptional breakfast service! Hotel is very clean and nice. Check-in takes a little long, because there is usually just one person checking people in. Overall great and convenient hotel for work in Bryan/College Station area.

I would recommend this hotel to anyone. The room was very clean,comfortable and smelled fresh.Excellent staff with a nice lounge to relax. Breakfast was hot and plentiful. Overall I was very satisfied with my stay

We had booked thru a 3rd party site. When we arrived, there was no record of the reservation. Front desk was very helpful in getting us a room! Hotel is nice and clean. We didn't have any issues. If we come back to town, we will stay here!

Really nice rooms and great staff here!! Went above and beyond for me by storing my daughters graduation cake! Were very helpful in helping me find a better route to graduation with less traffic!! Great associates!

This property was clean outside and in. The room was more than I expected and VERY clean. I slept like a baby. No noise at all on such a busy graduation weekend. Gig'em. Very happy to recommend this property to others. About 16 minutes to TAMU and that is with all of the extra traffic due to graduation for our Aggies. Not much more to say other than this is a great property.

We enjoyed our stay very much. The front desk staff was prompt and courteous during check-in. Our room was spacious and clean. Our highlight of the hotel stay was Bernard. He worked the breakfast cafe area each morning we were there. He was so friendly and attentive to everyone, especially my father, who requires a bit more attention. Bernard went above and beyond, making sure each guest felt welcomed and cared for. He should teach classes in waitstaff skills - so many others could learn a great deal from him.

Wonderful customer service from the time we checked in. Cody who greeted us at the front desk was awesome as well as Bernard who helped with breakfast he was very helpful and made it a very pleasant experience!

Although the hotel was beautiful and we had a great stay, Bernard was the highlight of our trip. Bernard worked at the free breakfast cafe in the lobby. Bernard was so helpful and so caring towards everyone he encountered. Bernard was so appreciative of us just being there and it was amazing to see someone so cheery at 8 in the morning. Not only was the hotel beautiful but so was the service.

We chose this hotel to stay in so we could attend the funeral of a family member. The hotel is lovely in decor with excellent amenities, breakfast is included. The location is great for access to Bryan or College Station.

Love staying here. Breakfast are great. Friendly staff who go out of their way to maker your stay comfortable. The room are so comfortable. Internet is strong and reliable. Located for ease of shopping. Will return.

The only bad thing about my stay here was poor lighting in the restroom. Walls between rooms need more noise insulation. Front desk customer service was excellent. Their continental breakfast is great!

Server was great. got along with him, he was from Kenya, Nairobi so we had a lot to discuss since I'm from Africa as well. he was very polite and offered to give us more fruit and breakfast. wish I could have stayed longer.

Very nice, clean hotel. Evening happy hour. Breakfast was amazing not your typical pastries with coffee and tea. Staff is professional and courteous. Rooms and amenities are above and beyond what you would expect.

Nice hotel with spacious room, ac wired well. Nice lobby area. All staff was friendly and helpful. Bernard in the bistro was super friendly and worked his butt off at breakfast. Would definitely stay here again.

Very comfy rooms, very hospitable staff, BERNARD - wow stuff a blessing to be around people who are truly thankful and caring towards others. The night desk clerk was also super friendly. I hope these two guys get a Five-thousand dollar Christmas bonus! I Am a public school teacher so I could afford to tip them but I was very thankful for them.

Staff was great and food was great nice hotel theirs is my second time staying here I would definitely recommend people to stay here this is the only hotel that I've stayed in so far where they switch there breakfast up everyday I definitely like that and definitely a clean environment.

Best place to stay in area! I woulkd recommend this hotel to all who travel and want home feeling when away from home. Great ammenties and lounge!! The staff and the General Manager went way beyound to ensure that my stay was enjoyable!!! I alwas stay at Best Western Premier!!!!

Room smelled musty - carpets and chairs in the room were old and stained. Carpet in the hallway was needing a vacuum also the rug in the entrance sitting area dirty. My mom (78) scrapped her leg on the bed frame and ended up with 10 stitches - filed a report - 10 days and no contact from anyone. They didn't even come to the room to check on her!

I'm writing this again in case the first one didn't go through. I walked in and was greeted by an awesome front desk agent named Cody that was very welcoming. I went up to my room, put my stuff down, went downstairs and visited the convenient bar. At the bar was a bartender named Jared, who is very attentive. Then went back down to have a smoke outside and grab a Sprite and was greeted by a sweet young lady name Thessalonia. I couldn't be more happy with this staff and hotel!!

Great staff (Mr. Brandon for us) great food, clean and excellent upgrade rooms and small but adequate. One more important ting is that even though it is close to a highway you can't hear a thing at night, also there is a sign where you can see that says "quiet hours from 10.00PM till 8;00 Am. I loved that.

Stopped over on our way home from Florida, this hotel is relatively new and absolutely wonderful, check in was easy and the room was spotless, there was an IHOP within walking distance, the breakfast was delicious and a nice selection, I highly recommend this hotel

As on my previous stays here, my room was clean and functional and staff members were incredibly helpful and friendly. I would and probably will stay here again in the future. That said, the hotel's wifi is abysmal, and I find it obnoxious that their TVs are all set to default to Fox News (rather than something like The Weather Channel). Otherwise, this is a nice property with a great crew.

I made a last minute stop at this hotel was so impressed with quality. Because I'm a BW member price and check in was wonderful. I felt safe and pampered!! Breakfast was different—real eggs, bagels and ham. Very good. Thanks!!

Stayed her for my neice's wedding with family. Everything a great hotel should be - easy checkin, clean room, everything worked in the room, including the HVAC and plumbing, housekeeping staff very competent. The morning breakfasts were hot, ready, supplied, and in a very well lit, clean open area, with plenty of seating allowing you your privacy. Bar area open in the evenings. Had a delightful time at this property near Texas A&M and College Station.

Wow top notch service and friendliness. Clean everywhere, comfortable beds, quiet rooms. The breakfast hot, a nice variety, friendly attendant that kept things well stocked and hot. We shared a suite and was nice to have some space and two rooms.

I stayed for a month on a business trip. The hotel staff was extremely nice and helpful. The Tuesday special was great, I got to meet a ton of really nice people. Breakfast was always hot and ready, the lobby was very welcoming! The cleaning ladies were especially nice, helpful, and respectful they kept my room consistently clean and stocked so I didn't have to ask for nearly anything. One stood out and really made a difference her name was Rosie. Definitely a person who went above and beyond. Thank y'all and I will most definitely be recommending this hotel

The hotel is clean and the beds are very comfortable. The WiFi worked well enough. The staff was kind and quick to answer questions. Breakfast food was good. Close to A&M. A few restaurants available close by.

I have always had our group of 30+ stay at this location when meeting in the Bryan/College Station area. The group sales people who make our arrangements with the hotel have always taken great care of us. Because of their professional front desk staff check-in is always smooth.

they are maintaining the property very well, staff is excellent, breakfast needs a little work being a premier property. beds are great rooms are very nice also, will return again at a later time when in the area.

Great location & we really enjoyed our stay as we would definitely stay here again . The breakfast was hot & fresh and the rooms were clean & fresh, along with a Friendly staff . Lots of restaurants nearby.

Don't do it. Call the hotel and book directly with them. My billing turned out to be a mess due to the third party messing up. The hotel worked with me to get it straightened out. Call directly to the hotel. Great hotel. Nice and modern. Easy to find. Great breakfast and reasonable price.

I stayed at this hotel on business. It feels brand new and is very comfortable. It's away from the congestion of the University and easier to get around. The staff was friendly. I will come back to this hotel when I am in the area. It was wonderful.

This hotel is a definitively must stay. Clean, rooms, very comfortable. Upon checking in front desk staff was awesome !!!! Breakfast was the bomb. Lobby/ breakfast area was kept very clean. Breakfast attendant was personable, and was always filling up food. Rooms comfortable. Will stay here again if ever in the area.

Excellent staff and customer service; room was absolutely outstanding and clean. Everyone was friendly, kitchen staff was excellent. Totally recommended for the family to have a quality stay. Rooms were clean. Loved it!

Great and clean hotel that has friendly staff and a great free breakfast as well. We will definitely be staying here again. Easy access to everything in Bryan and College Station right off of highway 6.

My hotel room door needed a little help. Didn't seem very secure. That and the bar tender should only serve pre-mixed drinks. Those are two minor things. compared to the rest of the hotel which was really nice. The breakfast was great. Plenty of parking.

Great place to stay when your are in College Station for the game, a wedding or visiting Santa's Wonderland. Breakfast and staff were wonderful. Amenities at the hotel and the entire area were on point.

The breakfast was put up before closing and there were SEVERAL new people in the breakfast area looking for plates, food, juice.... nothing was restocked properly. During the family weekend, you would expect excellent service, the best customer service, and plenty of food considering the price hikes that we are willing to pay! They were short staffed and they workers made it very obvious there was some kind of staff drama, including management. Very disappointed.

I used my member ship points to cover one of two nights stay at this location. Neither the person who scheduled the reservation or the front desk clerk advised me at check in that using points required you signing in again for the night that is going to be paid for using another method. I was assured my weekend reservation was set. My problems began Saturday, August 11 around two in the Afternoon. I received a phone call from my Wife, while out driving, asking me why I had checked out of the Hotel a day early. I told her I had not and then drove back (to the Hotel) as quickly as I could. The new front desk person, a young woman, told me that they did not know that I was staying and that all my belongings had been moved from my room and placed on one of those movable racks. I explained how I had reserved for the weekend, had been confirmed and that no one advised me on the need to register for the second day. The front desk person was quick to check to make sure my room was still available. This leads to the other event that annoyed me: I was wearing a walking cast on my foot from a fall. While checking to see if the cleaning staff had finished with my room, she (the front desk clerk) asked what happened and I told her. She did not bother to ask me if I needed help getting that rack upstairs or if she could get someone to help me. I managed to get it up with some difficulty. Normally, I would have brought it down as well, but based on the way I felt I was treated, I left that for their people to do. Because of a family illness, I did not get my complaint into the hotel until about a month later. I have submitted my complaint a total of three times and still have not gotten the response. This to me, is just as bad as the initial.problem. I have been a loyal customer of Best Western for almost 20 years. I did plan on giving them a second chance, now I am not so sure. I could have stayed at Motel 6 and not have had this problem.

We had a wonderful weekend in Bryan Texas. We were there for a family reunion. Our cousins that live in Bryan recommended the Best Western Premier to stay at. Everything about the hotel was great. Every employee was extremely friendly, helpful and professional. We thoroughly enjoyed our weekend.

My mom and I were in town for my niece's wedding and we stayed here. We were greeted by the staff as soon as we walked in the door and they were very nice and helpful. The lobby was beautiful and so was the room once we made it in there. Room was spacious, with 2 queen beds and it was very comfortable and welcoming.

In town for a concert. the property was clean, staff was friendly, no issues during stay. Hotel was quiet even though located next to highway. Good bed. Only issue is the bar closes to early on Saturday night.

There was a gentleman in the breakfast lounge named Bernard. He was one of the nicest and helpful persons we meet on our trip. He kept the lounge area clean and supplied. He always had a great smile and a friendly "Good Morning" which helps start a wonderful day. I don't generally write reviews, but he was exceptional.

Clean rooms. Friendly helpful staff. Loved the hot tub- soak away your stress from driving. Too cold for a swim but the pool was clean and ready for service. Breakfast was superb- hot and delicious! Even your fellow travelers were courteous...

Liked it, good staff, worked their behinds off. It was real good. I liked Bernard, he was the best. Also the people at the desk were real nice and helpful like. This one lady, don't remember her name, she gave me a toothbrush, didn't even have to ask for it!

All the staff were so awesome and helpful. Gotta give it to Bernard, I'm a combat veteran and dont sleep. Every morning just seeing Bernard's smiling face it brought me that little bit of joy I very much need. Thank you Bernard for your kindness, compassion and joy. Your a very special child of God and your heart is one in a million. ??

I visited on a recruiting trip. Check in was very simple and staff friendly. The room had ample space and amenities. Beds were comfortable. They have a nicely stocked bar. I did not have an opportunity to sample breakfast but the coffee was good.

Overall, this is a clean, functional, well-maintained property with caring and friendly staff. Check in and check out were hassle-free. The pool was clean and in working order. Lobby and common areas were well kept. The room itself was clean, functional, and in working order. The air conditioner kept us cool.With that said, there are a few areas where improvements could be made.1. Beds: The mattresses have distinct body impressions, and as a result offer little in the way of support. Also, the bed is surrounded by a wooden frame that sticks out farther than normal and is a hazard to your shins.2. Shower: I love the walk-in shower, but it could use an additional shelf for toiletries, especially when multiple people are sharing the space.3. Wi-fi: It works, but it kicks you out often, and could be a little faster.4. Refrigerator: Kept our food cold, but leaked water onto the floor. Front desk seemed to indicate that this was a common occurrence, though they did offer to move us to another room, which we declined since we were happy where we were and it wasn't that big of an issue.5. One night the smoke detector in the room went off randomly in the middle of the night, waking us up and making it difficult to go back to sleep. There was no smoke or fire present.While these items sound critical, and while I hope the hotel will make a note of them for future improvements, they are all very minor, and as I mentioned previously, this is a nice hotel, and we had an overall pleasant stay. I would not hesitate to stay here again, and I would recommend it to others.

Stayed one night for business trip. Pleasant team of employees greeted me and got me checked in w/o any issues. Stayed on first floor. Room was comfortable and spacious. All items were in good condition and proper working condition. Workout room had many pieces of equipment and properly functioning television. Breakfast buffet in the morning was well stocked w/tasty kolaches and to-go containers available for the traveler on the go. Added bonus is Kreuz Barbecue right next door for those looking for some good smoked brisket and turkey.

I've stayed at some real dumps in Bryan/College Station but this hotel was on the complete opposite end of the spectrum. I knew from the reviews this was going to be a nice place but I had no idea just how nice it was going to be. The staff was extremely nice and the amenities were outstanding. We found the hotel to be very clean and nicely decorated both inside and out and the value was very fair for just how nice it is. We will definitely be back.

The hotel was close to Texas A M and near restaurants and other activities. Parking was free and accessible to the main entrance. The staff was friendly and helpful . The breakfast had a variety of foods and fruits, cereal, and yogurt. The buffet was eggs waffles, bacon, and sausage. Rooms were clean and comfortable. The only complaint was we requested a room not overlooking the highway and in turn was given a room across from the elevator. This proved to be noisy late in the evening with students booked at the hotel.

This hotel looks fine. Nicely decorated lobby, sufficient furnishings in the room, etc. Free unlimited coffee and water in the lobby, which was nice. Friendly employees. Breakfast is fine. Here are my gripes: 1. They placed a $40 charge on our card to cover “incidentals.” When my husband asked how long it will take for the $40 to be credited back to our card, they said “7-10 business days.” Really? They have a bar and snack store, but we used neither. 2. Construction seems shoddy. Walls are thin. Hallways are STIFLINGLY hot and stuffy (no ventilation) and have an odd rubbery smell (think tire shop). Hallway floor resonates with your footsteps, and creaks beneath your feet, so it's basically plywood covered with cheap carpet). 3. The fit and finish are poor. Bathroom vent is weak, so shower creates too much steam and heat. The nice magnified mirror was rusty (probably from all the steam build-up in the bathroom). Also, the too-tiny shower shelf is placed in the wrong corner (you have to lean into the shower stream to grab the soap). Lighting is wired oddly (you can't turn on the light above the coffee/microwave area without turning ALL of the lights on). Our carbon monoxide monitor was unplugged with batteries out when we arrived. The beds are a box-style with shin-banger corners. All 3 of us tripped and banged our knees/shins multiple times by misjudging the corners (covered by bedding). Not only was it a nuisance—my daughter got a bad bruise. Basically, this place is OK. But the attention to detail when designing it was seriously lacking. The $40 charge was the deal-breaker for us. Probably won't be back.

Lexi was a terrific person. Her deminor and calm appeal was refreshing. You need more people like Lexi. The standard king suite was perfect. Just the right space for my stay in this wonderful hotel. The staff were all wonderful. No problems at all.

Friendly staff, comfortable bed, excellent breakfast & so reasonable! Located minutes from everything & still far enough out of town to feel restful. We would not stay anywhere else. A bar in the lobby helped for that end of day night cap, and cookies at the front desk!

This is a new and pretty comfortable motel located about 15 or 20 minutes by car from the Texas A&M campus. It has large rooms, comfortable beds, a very good hot breakfast buffet, a modern TV system, and reasonable rates. But also several shortcomings: thin walls that transmit noise easily between adjacent rooms, noisy A/C units, a wooden bed frame that protrudes from the mattress at shin height (very easy to bang into), and dim lighting in the bathroom.

I stayed for one night and the staff was friendly. Clean and breakfast was good. The staff was nice and hospitable. Convenient location. I used the gym and common areas. It's a clean and safe hotel. Nice lighting and ammenities in the hotel room. very modern.

We went to an event in downtown Bryan and it is a straight shot to downtown. Lovely hotel and very nice rooms and bed. For some reason we were given a handicapp room, not a problem but I was able to see all the handicapped features. So, if you need a handicapped room, you will be pleased. It is in a good location off of HWY 6, near a shopping center and Krogers. It is right next door to IHOP. Parking is great. The staff we dealt with were good. Wifi was a little slow, but the hotel was full of kids there for a ball game, so there probably was heavy traffic. Breakfast was good and the first time to see a pancake making machine. Pancakes were light, fluffy and tasty.

Miranda has a great friendly customer service! She kept up everything & stocked at breakfast time. Clean area and delicious breakfast. I've worked customer service all my life and it was great seeing good service. Rooms were better than I expected. Comfortable beds, nice and relaxing jaccuzi. I will certainly be staying there again!

As a sport team travel agent and event housing bureau we value our relationships with our partner hotels. GYC Planners has been working with Best Western Premier Bryan on various events since before they opened their doors and we've received nothing less than exceptional and professional service. The staff goes above and beyond. The teams are always more than satisfied with their stay and look forward to their return.

Nice room, we checked in late. Comfortable. Hotel clerk was a jerk, seemed very uninterested in getting us checked in. Ignored us when we first came in the building. Nice towels, and personal items available.

I would like to thank Jennifer, for a job well done. I spoke to her, the day before we arrived, because I had a couple of special things I needed. She made them all happen before we arrived, check in was a breeze and it was wonderful to get to meet Jennifer. She went above and beyond for us and was very personable. “Kudos” to Jennifer! The hotel was very nice, landscaping was great, the room was awesome. Will definitely stay here again, when I'm in the Bryan area.

The place was in excellent condition and the staff and rooms were great. It was a safe and secure place to come back to...almost like home. I would return....in fact i may be returning before the end of the year.

My wife and I spent two incredible nights last week at the Best Western Premier in Bryan, Texas. When I'm back on business in this area, this will definitely be my number one choice for where to stay. Great, comfortable, spacious room. Loved the bed. Excellent staff. BWP offered a wonderful breakfast each morning. It can't get much better!

We were looking forward to staying here to see the A&M University for our daughter and all was fine until we entered our room which smelt like 'shake and vac'. Internet was ok for checking emails only. Beds were so UNCOMFORTABLE so we struggled to sleep and then hearing the next door room guests come back late and talking was so irritating, the walls are obviously not insulated. I felt as though our room could have been cleaner. Staff were very nice and informative and the breakfast had a good variety of items to choose from.

Room was nice, not well insulated as I was able to hear my neighbor yelling at her husband several times a day. But Korina Loy and the wonderful front desk staff were head and shoulders above the level of service I expected and made the stay very comfortable! Thank you for the wonderful hospitality!

This hotel was great! Service was excellent and the room was nice and comfortable. Bar had good beer! There were great restaraunts close by within walking distance. The staff was very friendly and helpful.

Our room and the hotel in general was very nice, and clean. We slept well, and had sufficient amenities in our room. Our stay was very comfortable. However, I could have given this hotel 5 stars if the overnight clerk had been friendlier and the morning clerk (both males) had inquired to our satisfaction when we checked out and had been more assertive when problem brought to his attention. This hotel was sold out on ring dunk weekend, and the buffet was managed by one woman at the time (a second one helped eventually). With 3 carafes of coffee, they ran out over and over quickly, and we tried to get coffee several times to no avail. They were very busy and could not keep up with the breakfast crowd, which really wasn't that bad, considering the number of guests. Overall, hotel was good though!

The hotel staff was friendly and the property is well kept and easy to get to. They are pet friendly and go out of their way to make it easier for pet owners to take care of their pets while at the hotel.

Very comfortable stay. Bed and pillows were comfortable. The breakfast was very well presented. The internet was good enough to fit my needs. Lighting around the mirror area could be brighter. Overall, very pleased.

I've already stated at front desk. Most of clients on 4th floor slammed doors until 3 AM, they were very loud. During football weekend, the hotel is very quiet. Don't know what happened!! Marilyn Fulbright

I can't say enough about The Best Western Premier Bryan College Station. The room was very clean and well equipped. It had a mini fridge, microwave, a huge shower with lots of pressure and all for a great price!

We enjoyed our time at this hotel. The front desk and the girl behind the bar (Esmy) were all fun. We were in Room 414 and the only complaint I have is that we could hear the guy in the room next to us talking on the phone. He wasn't loud, but we could still hear him - no connecting door, just through the wall. Fortunately he was quiet after that. We had happy hour at the bar and enjoyed talking with Esmy. We slept late, didn't have breakfast there, so can't comment on that, but there is an Ihop right outside the hotel door. We would stay again when we are in the area.

Great experience for the price. The hotel was clean, the room with king bed was very spacious. Check in was very simple and all staff was very friendly. There is a bar on site, a bit pricey but had a good selection. Breakfast looked good but did not have an opportunity to try it. The only complaint I have is that you could easily hear conversations and noises from adjacent rooms.