Best Western Hotel Brossard

Clean room with all the required basic amenities. Free breakfast was a must for us with kids , good variety. The pool was clean and warm. Only negative was that the pool shut down a bit too early. We were able to park right outside our room which was great for loading of luggage and keeping an eye on the vehicle.

no issues, would suggest to anyone in need od a place, and would stay again myself. Everything was easy to do, check in, breakfast, getting around etc... Location was also great, outside city a little but easy to get around with a car.

I stayed at BW Brossard for a work conference, and overall my stay was pleasant. The room was clean, and staff was friendly. The elevator was a nightmare from the 1940's, so no surprise it broke during my stay. The hotel has a small indoor pool and gym, but no restaurant or dedicated business centre. The breakfast dining room is not accessible after breakfast, so the only place to sit is the reception lobby. The hotel didn't have an ATM or vending machine. There were a lot of restaurants within 3 minutes walk of the hotel.

This hotel is reasonably priced and offers free breakfast. It is in an easily accessible location and the staff is friendly and accommodating. Good value for money. The hotel is close to major arterial highways which makes it easy to quickly reach downtown Montreal and other points of interest.

We stayed here one night for Triathlon. Room was clean, beds and sofa bed comfortable. A/C working properly without being too loud. In room amenities and set up had everything you need. Breakfast has great selection for various dietary needs. Kids especially loved the potatoes. Ground level rooms have parking and a door leading outside direct for each room. Staff was very friendly and comfortable in both English and French. Would definitely recommend. Located near anything you could need from shopping to activities to restaurants all within walking distance. Easy access to main tourist sites and parks in and around Montreal. We attended a race at Jean Drapeau Parc and made good time without the city downtown traffic.

Can't say enough about how great our stay was. Clean rooms, quiet, good food, great location, very friendly and helpful staff. Parking was perfect. Staffing level were incredible, not like US were hotels are so understaffed. Everyone always has a smile.

Very bad staff at the reception! Not helpful, rude, and sarcastic. Unfortunately, he ruined the experience at the hotel, as we were badly received and not valued as a customer. No manager or responsible for receiving our complaints where on site.

We rented a suite with a king-sized bed and a sofa bed. The sofa bed was very old and so uncomfortable that we didn't sleep a wink. I complained to the manager and he refused to do anything about it or even come see what I was talking about. I find his unwillingness to even listen to us let alone try to find a solution or accommodate us quite shocking. I am used to much better service. On top of that the Wi-Fi is unreliable and they have these floodlights right outside the room windows that are so bright the room is lit up at night. Honestly, this is the first time I'm writing a review and it's because it's the worst hotel experience I've ever had (and we travel a lot!).

We enjoyed our stay, the entrance was convenient with parking and directly in front of the door. The rooms were clean and comfortable. From here we were only an hour and a half to Vermont! Breakfast was plentiful, hot and tasty. Staff were kind. Thank you for a great stay!

Our soccer team was booked for a soccer tournament at this hotel. We tried several times to contact the manager who is apparently the person who handles blocking off rooms for groups. Several messages were left by two parents of the families attending the tournament and no response. On the check-in we were told there was nothing they can do to try and place everyone in the same area and was very rude when we asked. Upon check-out they asked how our stay was we again mentioned that it would of been nice if we had rooms all in the same area. They denied that anyone had left messages asking for a block of rooms. Their two ice machines were broken so we had no ice for our drinks. One of the families had asked to changed rooms because their toilet and drain was sluggish. They were told not possible and upon check out he asked for compensation for the poor draining toilet and drain. Manager went to check room with him and said that is how they should drain and there is nothing he could do. Hot breakfast consisted of sausage, scrambled eggs & tater tots both days. Their croissants were stale and even after toasting were inedible. They get away with this poorly operated hotel because there was a soccer tournament and music festival in town. Won't stay again.

Room was spacious and updated. Bathrooms were clean. Elevator did not work. Breakfast looked good but we did not eat there. They did not have the traditional comforters so we had to ask for it. But the service was prompt.

We were in Montreal for a cheer competition, the whole family wish we could have stayed longer because it was so enjoyable. Room was very clean, kids loved the pool, staff was friendly and bilingual, good variety at breakfast. Just wish we could have turned left when leaving hotel.

OK, location with lots of stores and restaurants nearby. Rooms were small but direct access to parking on ground floor was convenient. Housekeeping needs more attention in bathroom and vacuuming carpet. Breakfast was disgusting and consisted of microwaved items in cellophane bags, juice machine not working and no milk for cereal. Was denied a 1-hour late checkout by manager because I was part of a group booking, even though I was willing to pay any associated fees. Nice business practice.

The front receptionist is not welcoming when we check-in. No smile at all. Room is neat but small. Breakfast is not a buffet style. The people in-charge gave us lists of breakfast items and we have to choose 5 items from the lists and they prepare all the 5 items in a tray for us. There is a $100 deposit. It is upfront payment.

Booked via BW for 122$CAN per night, GOC rate, for 2 nights, Checked in the evening, very friendly service. Room with 2 queens, table with chairs, LCD TV, fridge, microwave, parking sliding door entrance which was convenient as i had my bike to bring in the room (but only view of the parking). K-Cups provided every day from front desk. Used Roku on TV with no issues. Breakfast was excellent, still not buffet (a couple staff fill your plate) but they do provide you with ordering sheets, and you pretty much get what you want from the menu (in reason)...both days, got scrambled eggs, bacon and sausage, potatoes, juice, yogurts. They always gave me a few snack bars for my bike ride. Very good and friendly. The pool was decent sized but lots of kids. Did not notice a gym. Loads of dining options in walking distance; i indulged in Uyghur food on night and La belle Province next door the other. Bike path is close by, off Boul de Rome (which connects with multiple paths to either Montreal, South Shore, or Chambly area...) Recommended

Room is small for 3 people and the pool is not operational (temperature). Staff is friendly but did not offer any compensation or try to fix the pool temperature. The only good part was the staff at the breakfast service were very friendly and helpful.

We stayed 4 nights and the second night they didn't clean the bathroom, except for taking the used towels. HOWEVER, they didn't leave us any CLEAN towels. On the 4th night, we were gone all day, so they had plenty of time to clean our room. HOWEVER, when we got back that evening, our room had not been touched. The bed wasn't made, the garbage hadn't been collected, the bathroom hadn't been cleaned, the used towels hadn't been taken away and we had no clean towels. We were NOT pleased.

We truly enjoyed our stay at the Best Western Hotel Brossard. Staff was very customer service oriented. The pool amenity was a fine touch. Loved the outside access to the room and our car. A great place for a family (or business) getaway.

The front desk manager, Allie, is a gem. Whatever they are paying her is NOT enough!! The guy that checked us in needs way more training, if he's even still there. The breakfast needs streamlining. That's a disaster. You're allowed 5 items, heaven help you if you ask for another piece of cheese, you won't get it. It's an okay breakfast but it's a long and onerous process and they won't let you go behind the newly installed partition to get it yourself. It's a mess.

Best Western has been our go to for many years so we've come to expect high quality and service. The Brossard location fell far short. The room looked clean but had a stale smell, maybe from the carpets? The first issue was the toilet that wouldn't flush, the lever wouldn't go far enough to lift the flapper. I'm pretty handy and fixed this by shortening the chain in the tank. After a long day at the wheel I was looking forward to a good soak in the tub. Discovered that the hot water was luke warm at best, too cool to sit in, barely warm enough for a shower. I then went to the sauna to see if the heat would help my aches. My key card wouldn't open the door as it was a magnetic stripe style and most of the locks in the building have been upgraded to the tap type. The sign by the pool door still says to insert the card, which was confusing, seeing no slot to insert a card. The front desk clerk gave me the proper card for the pool. I mentioned the lack of hot water and she said she'd make note of it, but made no offer to have it fixed. On the positive side, the staff were great, and the breakfast was wonderful. Good location for us but I think we'll try another hotel on our next trip through the area.

If you are sensitive to scents, do not stay here. I literally recoiled when I stepped into our room because of the heavy perfume smell with an underlying scent of staleness—maybe old cigarette smoke? We put on the air conditioner, but the air coming from it was stale, too. When I got in bed, the sheets were the same combination of cloying perfume and staleness. I ended up sleeping with a mask on to minimize the odor because I honestly didn't know if I'd be able to sleep. Obviously, this wasn't pleasant, but what really sent me over the edge was the next night. We had continued on our trip, and when I got ready for bed, I pulled out my nightclothes and couldn't believe it. They had absorbed the odor from the sheets. I couldn't wear them because they smelled so strongly of the perfume/stale smoke. I've never had something like this happen before. I responded to the BW's email requesting my input on our stay and told them this. I received a polite (albeit probably form) letter in return. I've tried repeatedly to tell those running hotels, motels, etc that using strongly perfumed detergent and cleaners not only doesn't completely mask the offensive odor they're trying to cover up, but the overwhelming scent in and of itself can be unpleasant to those of us who may be sensitive to strong smells. That said, I had great interactions with three of the staff working—one man who offered to take our luggage cart back to the office when I met him in the corridor and the two men serving breakfast. The two men at breakfast had me laughing—a great start to the day. I was perplexed that the woman who checked us in didn't explain the layout of the motel better. We asked if we should bring our luggage in the front door. (We were on the ground floor.) She said we could, or we could use doors down the hall. What she didn't say and what would have been great to know was that we were able to park outside of our room. The room had a door leading directly into the parking lot. We literally could have backed up to our room and unloaded our luggage directly into it rather than schlepping everything down the hallway on the luggage cart.

Good hotel with small flaws at the breakfast, shower and front desk. Breakfast should change to buffet. The bath tub did not drain the water fast enough, so it accumulated during the shower. Front desk staff was 90% great, one person however was kind of obnoxious.

We were on a long trip from NS to AB and this was one stop after a hard day of travelling. The breakfast was awesome for the family and the man (tall with glasses) helping us was the best of humankind. He was extremely helpful in getting us sorted as a family of six and was funny and understanding on an extremely hard day of travelling. His welcoming smile and kind words were very well received by us.

The hotel was nice. Staff was friendly. Had a small issue but was quickly resolved. Enjoyed the complementary breakfast. Rooms were clean and WiFi connection was strong and stable. Location was next to a few restaurants which made finding a local place to eat convenient.

I enjoy using this hotel when having business in the greater Montreal area. It is convenient to and from the highway with plenty of good restaurants close by. The rooms are very clean and extremely comfortable.

This is a very run down smelly, dirty hotel with unhelpful staff. You will pay the price of a nice hotel, but it is a dump. You could stay at a cheaper dirty little motel for a third the price. I will not be returning to this location. Best Western should either fix or close this hotel.

It is great location with a lot of Asia restaurant around. Free parking and wifi are plus. Staff is nice but did not speak and understand English well. AC is very load at night. Breakfast with good choice of foods.

Visited for two nights July 2022 with my husband and 10 year old son. We were visiting Montreal for a family wedding. Location is great - very close to the wedding venue we had to attend in Montreal as well as the Old Port which we visited as well. Hotel surrounded by restaurants, shopping and gas stations. Our room was very warm when we entered and we could not adjust the air conditioning unit any lower. My husband inquired at the front desk and they sent maintenance immediately which was great. Turns out the a/c unit needs a part replaced so they moved us to another room which was perfect. We enjoyed the ground floor room because there is an outside entrance to the these rooms in addition to an inside entrance. Outside door very handy for loading/unloading your vehicle right at your room. Complimentary hot and cold breakfast available was good and had quite a few options. The pool area was nice as well.

Excellent hotel, clean, quiet , good food, no problems staying here again, up there in price but very good hotel. The front desk were friendly, and the breakfast staff could not be any more accommodating,

I have stayed at this hotel a number of times. Staff is pleasant and one of the main reasons why I keep coming back even though there are hotels closer to the airport. Breakfast is reasonably nice and the hotel is close to a number of shopping places. Appreciation to manager Shakira for always being pleasant

Stayed here on the way back from Quebec City and also visited Montreal the hotel was decent parking was plenty not much at the front but around the side was plenty. Room was on the 2nd floor decent size 2 beds quite comfortable air conditioning worked good . Fridge coffee maker bathroom a bit small used the pool once was ok a bit small but decent . Breakfast was ok but had to fill out a sheet and get served it changed daily the options but they didn't seem the have everything on there list but was ok. Plenty to eat close by about 20 minutes to downtown montreal. Good average hotel nothing special but meant my needs

Amazing Hotel, nice location with nice breakfast not fancy but good . They have laundry, ice machine, vending machines and a nice pool. My only concern was the noise of the A/C. So close from many stores and restaurants.

Having enjoyed staying at many Best Westerns before, the stay I had here was for a lack of better words, comical. When we arrived, the staff at reception stared at us until I asked to be checked in. They quickly checked us in, provided us room cards, and sent us off without any directions as to where our room was. As our suite was on the second floor, we approached the stairwell and could already tell what to expect from our stay. The second floor had children running and screaming throughout the hall, with their parents having a loud conversation outside their rooms. While we thought this would not be a problem once we got settled in our room, the noise continued for over two hours, with the door and walls providing no barrier to the noise. We left for dinner and upon our return a younger adult crowd was partying in the hallway, complete with a speaker, and yelling amongst themselves, which we could hear from the first floor. When we reported this to the front desk, they allowed them to move outside by the back entrance in the parking lot (right under our window), where the party continued. We then had to report this again to reception to which they said all they could do was ask them to be quieter. I asked if we could cancel our three-night stay, including that first night, as it was obvious we wouldn't have a quiet stay. The supervisor told us there was nothing he could do and to call their customer help line (a 30-minute call that didn't result in any action). When we down a third time, we learned they cancelled our remaining two nights without any confirmation, refused to let us talk to the manager, refused cancelling our stay that night, and took no further action on the group partying in the back. After multiple trips to reception, a request to cancel our stay, and indifference from the supervisor, we accepted our fate, stayed the night, and left the next morning (woken by children screaming at 7am, then vacuuming at 9am). If you're a larger group looking for a hotel with lax noise and loitering policies, this Best Western should meet your needs. If you're looking for a quiet place to sleep, look elsewhere.

Arrived at 9:00 pm needed a place to stay overnight. Friendly reception, clean room, comfortable bed, free hot breakfast. Can park right outside ground floor room. Everything we needed! Convenient to A30 for a quick stop and continue our trip.

I just wanted to thank Matt at the front desk. I was there on Sat Mar 12, 2022 for work and was experiencing discomfort similar to bad heart burn which became worse. I went to the front desk looking for something to relieve it and maybe get a cab to a clinic near by. I am so glad now that Matt strongly suggested he call 911 as it was confirmed shortly after their arrival I was having a heart arrack by the EKG. I was rushed to Charles-Le Moyne Hospital where they did surgery right away and put a stent in an artery in my heart that night. I thank GOD for ALL those put in my path to aid me in this experience. I am back home now. Thank-you Matt!!!

The hotel is conveniently located off the highway. Staff is pleasant especially Brianna and the breakfast staff. The room with hot tub was really nice. Breakfast is reasonably good with nice choices, and once the challenge of Covid is done, looking forward to pancakes!!

Clean, quiet, good location, helpful staff, room-side parking accessible by patio walkout door. I love having the walkout right off the room, so handy. My stay was comfortable, the room was well equipped, and I was very satisfied.

I did not have high expectations of this hotel as I normally stay at Hilton hotels, but I was pleasantly surprised! The hotel was clean, the staff was not only pleasant but very helpful as well. The breakfast options were numerous, even during the Covid-19 pandemic. The breakfast staff was amazing! The pool was open and although small it was very relaxing!

Only thing wrong was toilet is very short and small Parking was great as we where towing a boat. Location is nice close to DXI30 mall and easy to go in and out to Montreal downtown and close to highway

We stayed at the Best Western Brossard (at Brossard, Quebec) from October 9th to 10th in room 219 and 221. During the stay at the hotel, one of my family members got bitten by bed bugs when she stayed in the room 221. The next morning we went to the hotel front desk to complain about the bed bugs. The front desk staff said to leave a note to the Front Office Manager who has the authority to make a decision on this incident and who is off duty at the moment (for Thanksgiving long weekend). Despite leaving additional notes to the hotel later, no response was received from the person in charge until October 12th. On October 13th we received a response from the hotel manager to our email to the hotel dated October 11th, which disappoints us. According to the email, the manager noted that the hotel's cleaning and maintenance department are fully trained in the knowledge of these as it pertains to the hospitality standards around the world. Then, how did my family member get bitten by the beg bugs after sleeping in the hotel? We are very disappointed with the manager's attitude being deliberately avoid the responsibility. As a Best Western Rewards member, I travel often and have never had the horrible experience that I had here, at any other locations of the Best Western. This was such an unpleasant experience at the Best Western for ruining Thanksgiving holiday vacation caused by bed bugs.

The check-in was super fast, the room was super clean. We took the suite with the large bath and it was very big, which is nice because my girlfriend is a big beautiful woman. Althiugh, since it's a luxury room, it would have been nicer to have a smart TV or a Bluetooth speaker, or other modern entertainment provided with the room.

Excellent experience... Staff were excellent...friendly, courteous, knowledgeable....and excellent in both languages. The room was large, clean...the beds were queensize. However, .breakfast left a lot to be desired, but it is a Covid time.

Really liked this hotel. Great value for the price. Excellent location. Easy to get in and out of. Quiet sleep. Many good restaurants nearby. Also, good trails for walking and biking in the nearby vacinity.

The location is convenient with parking and breakfast included. Close to many restaurants. 15 minutes to downtown. Hotel is clean and staff friendly and speak both english and french. Would definitely recommend

We had 2 duvets in our room. One was in fact no a duvet it was a dirty mattress pad. The second duvet was pee stained. When I asked the desk to change rooms or linens, I was told due to COVID there was no access to extra linens. I then asked the clerk to have the manager follow up which never happened.

I love this hotel when staying in the Montreal area. It is close to absolutely everything you need and in a great bilingual community witch was a huge plus for me not speaking French i could go to Tim hortons and local shops and not feel like I can't communicate. Room wise is standard size with a very comfortable bed. Has a nice desk and bottom floors have doors into the parking lot. Location also has a pool and a outside seating area. Walking distance to anything one could possibly need. And a great restaurant next door..

Great place to bring your team team. Staff was very friendly and helpful from check in to check out. Being American there can be a language barrier at some hotels and this was not the case. They easily allowed us to cancel our second night when the room was not needed. We would stay here again.

Comfortable room with coffee maker and fridge. The breakfast buffet is very good, nice selection of hot and cold food. The coffee is especially good at the buffet. There is a convenience store with beer etc close by if you need it.

The hotel was nice and close to the highway. Staff was pleasant and the BW rewards snacks were very worthwhile. Breakfast selection items were reasonably nice. Having shopping and grocery stores nearby made the stay comfortable. Vida in housekeeping was pleasant

The staff was very accommodating and helpful. The rooms were somewhat small but comfortable, and a restaurant was walking distance away. Parking was good, but snow removal could have been better to save shoes and wet feet.

Very surprised to see no EV chargers at this hotel given the forward thinking seen at so many other Montreal area hotels. The actual stay was acceptable but nothing special. Breakfast was chaotic, the flow of people around the stations is not optimal for efficient flow.

This Best Western is conveniently located near shopping and area highways. We had a main floor room with both a hallway door and an exit door to the parking lot which made it very easy to access our vehicle. Staff are pleasant. There is a pool and gym equipment but we were short of time and did not use these.

I would definitely recommend this hotel. Very friendly staff from the front desk to the cleaning women. They go out of your way to make sure that you have everything you need. There was a slight misunderstanding initially but was regulated so quickly and efficiently. I really have nothing negative to say and I will be coming back

Clean, comfortable and a bonus to park right outside your room so loading the car is a breeze. Always my choice when visiting family on the south shore. Just don't understand why I have to use 200 characters for this review. I said all I needed to.

Very nice experience, friendly and hospitable staff although it was full that weekend due to thanksgiving. We came from Ontario to attend our cousins wedding. It made the experience all the more enjoyable to be able to come back late night and relax at Best Western. Totally recommend!

We appreciate the friendly service that we receive at this location! Excellent service , amenities, breakfast & location make it an ideal location for stopping in the Montreal area! There are plenty of restaurants, shopping opportunities in this area that is close to major traffic routes to & around Montreal

always have experienced very friendly staff on front desk, room was good size, comfortable bed but pillows weren't close to restaurants in the area. have completed the renovation since last time I stayed

This BW property is my ‘go-to- when i have business in Montreal. It has all the amenities close by- does not take long to get into the city of Montreal. Rooms are at an excellent standard- typical high grade BW's.

We stayed for a long weekend family vacation. All the staff- Front desk, housekeeping and breakfast attendants were helpful and friendly. The FREE hot breakfast was delicious and well stocked. Waffles were great! The rooms seemed to have been recently redone. The rooms were comfortable and clean! Would definitely stay here again.

This hotel was probably the best "2.5-star" hotel I have ever stayed in and better than some higher rated hotels. The rooms were very quiet. I heard no noise from outside the room or from the floor above. The black-out drapes kept the room very dark. On the first floor, you can enter the room from inside the hotel hallway or from the other end of the room that opens to the parking spaces with your car right at your door. The staff was phenomenal...from the front desk people to the breakfast area ladies. The breakfast area was clean, well stocked and the ladies were offering help to anyone without being asked. Everyone went out of their way to make our visit pleasant. The breakfast consisted of eggs, bacon, sausage, bagels, English muffins, fruit, cheese, waffles and lots more. The check-in was fast and friendly. We had no issues throughout our stay communicating in English. The check-out consisted of dropping off the key cards and saying goodbye. The room had fresh and clean linens and towels. The scent of the room was also clean. The quality of the bed was good with a slight firmness and very comfortable. The shower had good pressure and consistent hot water. The TV had French and English speaking channels. The WiFi signal and speed were both excellent. I had no complaints with the room in any way. The hotel was an easy drive to downtown Montreal and took about 20 minutes. In the surrounding area of the hotel, there are plenty of restaurants, fast food and shopping within walking distance or a quick drive. For the cost of this hotel, it was an outstanding value and I would recommend to any of my friends.

So much single use plastic used at breakfast that it was impossible to avoid. I skipped breakfast and complained to the reception. I was told they would need to sacrifice a hotel room in order to be able to have a dishwasher and facilities in order to be able to reduce their use of single use plastic. I have no issue with that, they can have my room, as I won't be staying in this hotel again. ‘It's the standard of hotels in north america' Is that an excuse? No, I don't think so. I counted 22 different products at breakfast that were single use. More people need to complain to force a change here!! Come on people.

The hotel didn't have every bell and whistle but it had a quick check in and out. Great front desk staff and fantastic WiFi. It's all I needed for a quick overnight business trip. I didn't get to try the breakfast so I cannot comment. But if you are looking to do meetings in downtown Montreal this is a great spot just a 20 min drive to get across the bridge to where you need to go. Have fun finding parking though! :)

Arrived at 2h15 .... entered the lobby and the front desk clerk welcome me with « check in at 3 no rooms available right now...... » very rude welcome, I understand that check in time is at 3h but after a long trip... arriving a bit in advance the front office clerk could have been nicer Bed sheets had blood stains....

The room was clean and quiet. The parking was good. As an American who knows as much French as I could learn on Google translate in 2 days I was nervous as to how I would be treated in Quebec. When I arrived at the Best Western I Bonjour'd the clerk and she realized I didn't speak French and to my relief spoke back to me in very good English. The breakfast was good too. If would stay again if in Brossard.

This hotel definitely could improve on a few things. For a hotel that has been renovated not too long ago, there are things that still could be worked on. For instance, that ELEVATOR! The most ghetto elevator I have ever seen. You have to push down the whole time if you want the elevator to come down, and when you get in, you have to push the button the whole time in order for the elevator to go up. And if someone else is using their ONE elevator it won't come down obviously and you'll either be waiting or thinking the elevator is not working. Ridiculous, my work elevator is just like this, and at work I can deal with it, but not while I'm on vacation! We told the front desk but they couldn't change our room. That was not easy for my mom and aunt who all have bad knees and had to inconveniently take the stairs each time to go up and down because it was sure as hell a lot easier than using that silly elevator. This hotel was not cheap, for that price you'd think they'd have a better elevator that's not from the 1950's. Paid $189 for 3 people. On to other things, the room was kinda cramped and barely any room to put our bags on the tables and barely any room on the washroom counter to put our stuff on. The parking, breakfast, and wifi was free, so that was good. The breakfast was probably the best part of the experience because they had many many options for food out of all the hotels I stayed in Montreal-Quebec. There was eggs, sausages, juices, fruits, yogurts, etc... There is a pool and fitness center. The pool leads to a little outdoor patio, but the pool itself had a very strong bleach smell (more than usual) and it made us not want to swim because it was nauseating. Staff was friendly, most spoke English. Overall, I would pick a different hotel in this nice area. There is alot of stores and restaurants nearby. I recommend the Buffet Des Continents. Not the worst hotel, but needs improving.

The overall experience was okay. Im not sure if things i usually experience are just done differently in other countries. The checkin was fast and courteous, but the entry to the building was awkward. Downstairs rooms had entrances inside and curbside, but upstairs rooms had limited entry to staircases and there was only one elevator, at the opposite end of the building to our room. They put out a good free breakfast, and the staff was friendly and helpful. Id have gone 4 stars but the quirkiness of the building was hard to get around.

Decided to stay outside of Montreal on first night to save a little cash. It was a decent stay, nothing particularly good or bad about it. I would give it 3.5 stars. The front staff was efficient and bilingual. The room was clean, but had only two sets of towels. There were three of us. Housekeeper only spoke french, but I was able to convey my need. The breakfast was the typical hotel breakfast. But the breakfast area was not that big and had a very awkward layout. All the food were placed in a small alcove like area. So that area got packed with people trying to get some food. Once you get your food, you might have trouble finding a table. But the crowding problem probably happens only during peak season. Normally, the hotel is only about a 15 minute drive to Montreal. But with so much construction in Montreal, it was a bit of hassle to drive into town. For convenience, we stayed in Montreal the next two nights.

The hotel is conveniently located just outside of Montreal - about 5 miles. The staff is very helpful and polite. Breakfasts were great too! Front desk Emily was wonderful. I would stay at the same location next time we are in the area. Thank you!

Loved this location. The rooms are accessible from the outside which is very convenient, especially if your handicapped. the staff was FIRST class from check in to check out, breakfast and room cleanliness and decor.

Until, completion of highway infrastructure (routes 20 and 702) into centre ville (Montreal) on weekends, I would advise travellers to visit Best Western Hotel Brossasrd for its excellent amenities: early morning full hot breakfast, exercise room, indoor pool and extreme;y friendly and helpful front desk staff.

From checking in to checking out, my experience was positive. The staff were friendly and professional. The only negative is the noise from your neighbors running and draining the bath water. Which the walls were a bit more soundproofed.

We had a great stay at a reasonable price at this hotel. Our room and staff were all very good. The breakfast in the morning was also very good. So glad we picked this hotel as it's in a nice location.

Nice hotel if you are looking to spend a night - clean and well appointed rooms. Coffee and breakfast was average and don't expect a lot from it. For the price paid - it was not worth it but attribute it to last minute stay on holiday weekend - else expect the price to be lower

The hotel was great in everything possible. The minute we arrived we feel like home. The rooms were super cleaned, the food was awesome.The purpose of our stay was to go to Montreal, wich is very close to the hotel. Just cross the bridge a 20 min trip and you avoid the craziness of being in downtown.

We chose this hotel over the nearby Quality Inn as it was 10 bucks cheaper and someone had given the breakfast a good review. The room was good, clean, comfortable beds and good water pressure. Downside was the chlorine in the pool was way too high to the point we could smell it in the room and our daughter's eyes were burning following her swim. The breakfast is the normal fake scrambled eggs with something resembling bacon and sausage plus an assortment of cereals, waffles etc. Exactly what you would expect. Price was decent and staff very friendly. Would stay again but would go out for breakfast.

The hotel was really really nice, the room was pretty clean, the hotel team very friendly. Swimming pool and gym was clean to, and the breakfast was great. Parking is right in the front of the rooms. I highly recommend this hotel.

This hotel has a great selection for breakfast, which is well maintained during breakfast service hours. The front desk staff was extremely helpful. I found it a good location to go into Montreal or to take side trips to other areas (Mont Tremblent, etc.)

We arrived early and not only were we able to check in, but our room was upgraded to a suite. The breakfast was very good and the service was great. We will definitely stay at this hotel again when in the area.

nice place,easy ride over to montreal. staff was great,spoke English.everything nearby,rest,banks convience stores.alot cheaper then staying in town. they will not take us money though. would stay again. just remember to exchange money before coming back to states.

Stayed here for about a month. Staff was very polite. Wilma went out of her way to make sure my room was up to my standards. Breakfast was fresh and warm and the norm as far as continental breakfast go. Gym facilities were great The necessary to get by while you're away from your home gym. Everytime I went I was the only one so that was great. Parking right outside my room was great. Overall amazing stay

We were very happy to stay in this hotel. It was clean, and the internet worked great. It was next door to good places to eat and easily accessible to Montreal. We will stay at the Best Western again.

I have stayed here many times traveling on business but it had been a while since my last visit so I was pleasantly surprised to see the wonderful, fully renovated rooms. Free breakfast, Wi-Fi and parking; friendly staff, good location, reasonable rates, and now the nicely renovated rooms make this hotel an excellent choice.

I have only stayed at 2 other Best Western hotels before, both of which were quite poor overall. The BW Brossard was nicely renovated, it had a nice staff and the usual satisfying complimentary breakfast. For a deluxe room I thought it was rather small, it was nice to have a door to the outdoors from our guestroom. The bathroom was also small and I would prefer a glass shower than the tub-shower combo offered. For a Best Western it was a nice choice, but this is no upscale hotel. If you have Best Western expectations and you are a usual BW customer, you should be happy. Enjoy!

we spend the night since our flight was the next day .the room was super clean, quiet and big. the morning breakfast included was great ! hot breakfast with eggs, waffles , all the food was good. The staff at breakfast were very friendly and caring . great place !

Clean, comfortable rooms. The breakfast area is much better than average. Good location as it near restaurants, shopping mall, and good access to bridge to Montreal. We will definitely stay here again.

Clean, spacious, comfortable beds, pleasant staff, free parking and wifi, great hot breakfast! Great value for the price. Easy access to highway, restaurants and shopping nearby. Approx 10 miles to downtown and old Montreal.

My wife and I stayed here for just one night while we visited family after a family wedding. Staff were very helpful and the room was clean and the included breakfast was amazing, you are actually served breakfast and given various options, both hot and cold meals.

Terrible check in, the person never greeted us, looked at us while asking information to check in. She was first talking on the phone a full ten minutes, never looked at us, we were right there in her face. We were still in a good mood, hoping to enjoy the pool but we never got in the water, freezing temperature. Check out was just as "not-friendly" as the check in. Won't be returning, it's was a regreatable 180$.

Our first impression was not that great, but once inside the place was fine. The lady at the front counter was perfect. The breakfast was excellent and our room was clean. The breakfast lady was very helpful and cheerful. Thank you.

My wife and I stayed here for 3 nights September 12-15, 2018. We are from Winnipeg Canada and came to visit Old Town. There was Unbelievable construction on the bridges from Brossard to downtown Montreal. When we checked in the staff was fantastic. Gave us a map how to navigate construction to Old Town. Once we did it once not a problem. so don't let the construction keep you away. The staff was fantastic to us and could not do enough to help us. French/English was absolutely NOT an issue. (We are English) The hotel is very quiet and clean. The room was very good. The bathroom a bit small though, with not much counter space. Compared to Hotel prices close to Old Town, this was very reasonable for a hotel of great quality. Close to any kind of shopping you would need.. Old town was fantastic, lots of parking, best is at the old port. Easy access if you have your own vehicle. If we ever return we would definitely stay here again.

Very satisfied with this hotel. Nice clean rooms. I used the fitness centre in the morning and found all the equipment to be in good order. This was an important consideration for me in selecting this hotel and I was not disappointed. Thanks you

I checked in late at 10:30PM on Wednesday, October 3. I decided to take a shower right after getting into my room after a long day in the road as I frohad comingflown in from Vancouver, BC and there was barely any hot water for my shower. Same thing the following morning for shaving. The hotel was obviously full with one large groug ofAmericans from Pennsylvania and another one from France. The current hot water capacity of the hotel is obviously not sufficient, even deficient when the hotel is very busy as I know the group from Pennsylvania arrived at the hotel past 8:30PM per guests I talked to. In the end, I am very dissatisfied and will not stay there again not recommend the hotel to anyone. The front desk attendant in the morning said to me this was not her responsibility, knew nothing about the problem and did not even apologize. I was not impressed to say the least. The hotel needs to get this fixed. Breakfast was good and the overall experience would have been fine without this lack of hot water...

The desk staff we encountered were not very friendly, just doing a job but not really enjoying it. The faciltiy was a bit tough to find because the signage isn't very big & the hotel is on a very busy street. All of the areas of the hotel were very clean & quiet. The beds were comfortable and the linens were nice. Breakfast was very well done with lots of choices of both hot & cold foods. The lady tending the breakfast area tried very hard to keep the selections available. Lots of room to sit for breakfast & the selection area was very open & easy to navigate.

We decided to stay outside of Montreal during our visit. We prefer to visit the busy cities then leave to quiet suburbs for the evening. You might not want to do this if you love the nightlife or like being in the center of it all. Pros: Clean and spacious rooms Fridge and coffee maker Very friendly hotel staff Hot American breakfast included Nice location on main highway. Easy bus trip to Centre-Ville Montreal Restaurants within walking distance Cons: The wifi would cut out once per night and I would have to log back in. Not a big deal for me as my phone alerts me when I am no longer on wifi. If you are taking the bus to downtown Montreal then using the metro, you need to go to a grocery store to buy a bus pass from Brossard to Montreal. $6.50 each round trip. Once you are at Terminus Centre-Ville in Montreal, you can buy a day pass for the metro.

Great staff, clean hotel, parking internet and breakfast included. The pool area was clean, the sitting area for outside was upkept. The breakfast had several choices, the girl working was helping all the guests. Thumbs up for everything

Very nice hotel with great people running it. The rooms were quite nice and comfortable beds. Breakfast was the typical Best Western quality with very helpful staff. We did not use the pool, however, it did look very inviting.

Clean rooms, comfortable beds, good breakfast, good service. However, one drawback was noise. We could hear other guests most of the night, whether that was because of thin walls and not great soundproofing, or simply inconsiderate guests partying in the hall is hard to say. We have used this hotel previously with no issues- disappointed this visit.

Hotel has been renovated, very nice good staff. Couple of issues we booked a room with a tub but got a very small shower. Other issue was we were over hotel laundry which ran 24/7 so the water cut in and out through the night.

Almost everything here exceeded expectations. The front desk staff, I don't know how to describe, seemed like they belonged in a world-class hotel. They were very good. Full hot breakfast - waffles, eggs, sausage, bacon, cereal, toast, yogurt, etc. The room was perfect in every way, absolute cleanliness and attention to detail. Very comfy beds and everything. In-room fridge. The exercise room is full of modern well maintained equipment. The only thing about our stay that was less than great was the pool: The pool is basically a kiddie pool, 1.2M deep all around, cold, cloudy. There's a tiny sauna at the pool, which would probably be nice except kids at the pool keep going in and out, so it barely gets warm with the door constantly opening and closing.

Clean room, friendly staff. Mini fridge and Keurig maker in the room. The hotel was sold out and we never heard a peep from another room. Typical breakfast you'd get anywhere that is inclusive (bagels, toast, muffins, sausage, bacon, eggs, waffles, etc.) My only complaint is that the front desk advised at check in there was going to be a deposit on my credit card. No problem, that's the norm. $460.00 they held onto. That's a tad excessive. The hotel is starting to become slightly outdated, but not to the point where they must renovate right away. Overall not a bad hotel.

My stay was a pleasure. The front desk staff was friendly and helpful. The hotel is well-maintained. Several excellent food choices are within easy walking distance. I would stay there any time. Breakfast was the norm. Nothing fancy but good taste.

The hotel itself is fine and the room was fine except: - there was no reading light on one side of the bed and no night stand. - we had a second floor room and th elevator was out of service - we were never able to have breakfast as the three bus tours had filled ever table and the line of waiting guest stretched out into the hall. On the upside the room was basic but clean and staff were polite.

We always try to stay at Best Western & it totally paid off tonight as we got upgraded and had the most beautiful king suite. Lots of space. Separate bedroom & tv room. There was also a kitchenette with a fridge. The pool was a bit cool but kids loved it. Great place

We checked in Saturday August 4. Room and staff at the reception at the time were good. Since, we had an event Sunday we requested for late check out and was granted extension to 1:00 PM by the staff on duty on evening of August 4 ( We are best rewards member as well). However, to reconfirm the arrangement when we approached the staff on duty on August 5 morning around 8:00 A.M. to ensure the arrangements are in order as previously agreed with the hotel staff however it was flatly denied by the new staff on duty. I explained that the staff on duty the previous evening have accorded that consent and even noted this request in the diary, he still refused to oblige. I went further that I will be sharing my "displeasure" and lack of communication and customer care in my feedback yet this gentleman didn't changed his position. We had no option to re-scheduled our plans and do the early checkout.

We were very pleased with our stay at Best Western Brossard. Because of a change in our plans, we ended up checking in for a second night after checking out earlier in the day, so we were in two different double queen rooms. Both were comfortable, quiet and clean, with air conditioning that worked well (though the controls were not as easy to use as some hotels—in one room the temperature was controlled through a non-digital wall thermostat so it was difficult to know what temperature we were setting it at; in the other room the controls were on the air conditioning unit, and we could not get the fan to stay on continuously). The breakfast was adequate and included both hot and cold choices. The front desk and breakfast room staff were very friendly and helpful. We particularly enjoyed the front desk manager Pitchou (sp?) who was very supportive of our car troubles and gave a generous late check-out time.

1st time at this Hotel. Was a bit anxious as I was stayed in a lot of different BW across the Country. It can be unpredictable. This BW in Brassard QC was an excellent choice. Was OK'd for a late check out, I would highly recomend this Hotel.

Just took a chance with this Best Western after so many unfortunate experiences in run-down establishments of yesteryears. This newly renovated hotel (work in progress) feels fresh, clean with modern design, furnitures, amenities and very pleasant staff. What a difference!! Strongly recommend this hotel besides the very affordable rates. One minor hiccup: the sole & newly refurbished elevator in the hotel just jumps out from the 1950-60's department store era: you need to hold on pushing the UP button to keep the elevator going up; if you stop holding the button, the elevator will stop at once between floors. A bit unnerving experience. Reception desk staff confirmed there is no intention to replace the elevator. That's the reason only 4-star is given

Was traveling for business. Great location and area. Friendly staff, always willing to help out. Rooms are clean and affordable. Hotel is in good shape. Check in and check out was easy. Would reccomend this to others.

The hotel is a great stay. The staff is very friendly and helpful. Not to many hotels really care about the guest and I feel that they do care for the guest at this Best Western. I stay in a hotel every night for work and this is a great one.

We stayed here one night during a trip to Montreal. The hotel is a great value. Room was clean, comfortable and we had a door directly to the parking lot which was super convenient. Breakfast was nice and available in a lovely and bright sunroom. The location is great - just 15-20 minutes into the city depending on traffic. Parking on the premises is free. We much preferred our stay here compared to the Marriott downtown.

Ideal location - many restaurants within walking distance, some right beside the hotel. Close to convenience stores etc.. Very large room and bathroom (the standard room), extremely clean, comfy bed. Great value all around. Very pleasant and professional staff. They went out of their way to accommodate our early check-in request. We arrived after a long-drive and due at a function at 1:30 p.m. - they had our room ready at Noon which helped a lot. We've had good experiences with Best Western before and this one was no exception.

I had a room in the back of the hotel on the second floor. It was a walk to the room but it had no noise from the road and I did not hear the cars in the parking lot behind the hotel. Only thing I heard was people letting their door slam shut. The room was very clean. The bed was comfortable. The breakfast was included and was very good. Lots of options. Staff was helpful. I wanted to take the bus into Montreal and they gave me directions there. (Bus fare was $3.50. Exact change needed, which the staff was able to break my bills for change). It was a 15 minute walk to the Terminus Panama bus station but for me it's a better option than sitting in traffic in the road construction on Autoroute 10, then finding parking in the city. The subway is where you get dropped off of the bus. I would stay here again.

We stayed at this hotel as a sports team. I found the staff and all the hotel policies to be extremely unaccommodating and unreasonable. I called and asked for a new pillow case and they asked me to come get it at the front. I normally wouldn't mind at all but there was and abrasive tone and not even a "please". I called 2-3 times for the water bottle in the gym to be filled. I asked for a key for our "party room" to have the kids eat in there before their game and I was told no (only 1 person was allowed to have the key ?!? - we are a hockey team, not sure how that makes sense, maybe 3 keys) We asked to use the breakfast area for our team pizza party (the room provided was way too small for all the families) and we were told no. We are always given access to these common areas at other hotel chains with no issues. We asked to extend our check out to from 11 AM to 12 or 12:30 in order to get to our morning game and then have time to come back and pack up and we were also told no.

This hotel was used for a business stay in the area for 4 nights and again for a 1 night stay the following week. The check in was great and the staff was very attentive, even recognizing me for my second stay. The room had adequate amenities and was very clean. all functions worked properly and the in room internet works perfectly. Breakfast was adequate with sausage eggs and french toast every morning, lack of variety was a downside but with breakfast included in the cost it was good.

Clean hotel. Obviously finishing up some renovations but still very comfortable. Pool was clean, breakfast was standard hot breakfast. Staff were great. Only stayed one night but will use it again when back in the Montreal area.

Very pleased with our one night stay. Front desk staff were friendly and efficient. Room was clean and the bed was comfortable. Breakfast exceeded my expectations. If I could offer up one suggestion...it would be nice to have a variety of pillows. There were 4 per bed (we had a room with 2 queen beds) but all 4 pillows were the same. It would be great to offer 2 soft and 2 hard.

So my stay is a little different than most, I stayed for 3 weeks in March. I started out at the ALT but it didn't suit my need, From the day I stopped in to check out the hotel to see if it better met my needs I couldn't have asked for better. From services provided to every staff member I encountered from the front desk to the maintenance employees. All had smiles on their faces and would help with anything you needed. I certainly can't remember everyone's name so the list won't be complete but Cudos and Thanks to Marissa, Shakira, Sabina, and last but not least Pitchu, and a shout out to everyone else. I hope to stay again. Miss Wanda (lol)

Standard best western located on major street and near the hockey rink.room was god size and very clean. Good and comfortable beds pool is small but fine for younger kids. Walls are a little thin and skip the breakfast as there are a couple of good places near by, or bring your own

Check in was slow, rooms not ready on time Line ups were 10 people to check in. Great location for our activities, which were in Brossard. Beds, rooms, amenities were all good, pool etc was good for kids. Internet so-so.

Although a drive up motel, it was a Very good location, also very quiet and the clean. Beds were comfortable. Staff were very friendly. Good breakfast with lots of items available. Hotel has been recently renovated. Pool looked nice.

This was a last minute trip out to the city. I surprised my fiancé and told her that we would be spending the day out in Brossard and then spending the night with our daughter and cousin. The location is right on the main Street for Brossard. You can walk up and down the road but the mall is a little bit further down. We checked in with no error, and parked my car in front of the door and unloaded our stuff. The room came with two beds and was very clean. We put our bath suits on and went over the pool. While we were there was the only negative part of our stay. There were multiple kids with parents, jumping into the pool while the parents drank in and around the pool. Lets just say we didn't stay there long. The morning after there is a continental breakfast that was very good, it was very packed. But they offered everything from; Bagel, Cereal, Make your waffles, Orange juice, bacon, eggs and such. We chose to eat in our room but it was tasty. Would we stay here again? The answer is yes great price, pool, location and breakfast the day after. ? Tips: book on Price for a good deal Big Tip: free continental breakfast offered here!

Title says it all. You get a room, nothing else. The room is average, no complaints. The pool area has so much echo that you can't even have a conversation with someone sitting right next to you. Especially if anyone is swimming. There is absolutely nothing else to do in this hotel. The lobby is one sofa and a chair. When we tried to have a glass of wine there around 10pm so as not to disturb our children, we were told we could not drink there. There were several hockey teams booked into this hotel and they were partying in the hallways .. since there is no where else to be. Makes it hard to sleep. Breakfast was nice, but that area is only open in the morning. Don't bother suggesting they open that area in the evening as they are not open to this idea. We cancelled our second night and went elsewhere.

This Best Western is located on Boulevard Taschereau. At first, I was hesitant to book my stay at this hotel but I was surprisingly happy with my choice. My room had a full size mini-fridge which was very useful as I had prepared my own meals. The room was very nice and had everything you need. It has a great selection of TV channels. Breakfast and wifi were complimentary. Breakfast could've been better, it was lacking fruits, I would say typical mid-range price hotel breakfast. The gym only had cardio machines and cables, not enough for me to do a good workout, I'm glad I had a membership at a gym not too far from there. Overall experience was great, super friendly staff and my room was always neat. Great for family or on business trips, affordable prices. Down sides: no complete gym, breakfast could be better and the AC/heat unit wasn't properly installed therefore there was fresh cold winter air coming in the room, nothing alarming tho. I would definitely recommend this hotel.

The room assigned to us with our online booking was too small. When we spoke to Marisa (the manager) and Victoria (front desk clerk), they quickly reassigned us to another more suitable room. They ensured we were satisfied with our new room and were very pleasant and helpful. The hotel was clean, the breakfast area was well maintained, and the staff very pleasant.

I enjoyed my stay, since the room was very quiet, clean and the bed very comfortable. A few annoyances: The front desk staff was rather aloof... Sitting in the corner, I had to look for them to find them. They didn't always stand up to answer my questions. The elevator is quite difficult to use with a luggage cart. The water in the pool was way too cold.

Excellent hotel in a good location, nice clean room with friendly staff and a good breakfast included. Check in and check out were easy, and lots of parking. No issues, would recommend and stay again if in the area

That location is newly renovated, comfortable and you end up close to everything that you can possibly mean. You can walk if you are tempted or if there's no snow to stop you. The breakfast and internet are a nice touch. Personnel is friendly and glad to assist you in any way. Highly suggest it for those having to travel to that area.Wish we had time to take advantage of the pool but we were busy with family commitments.

The hotel is clean, well located, service is on point, breakfast included and decent. For frecuent travelers that know their way around hotels, would find this hotel functional, straight to the point, unobtrusive and spartan. Recommeded

We stayed for one night on our way home to Rhode Island. We were in Montreal for the day and evening and rather than fight the traffic out of Montreal the next morning, we decided to stay in Brossard to get a quick getaway. The Best Western is clean and comfortable. The free hot breakfast was good and included eggs, sausage, waffles and pretty much any continental type breakfast food. One unusual but well appreciated item is that even though access to the rooms is by an inside hallway, there is an additional outside door directly to the parking lot from your room. Since our car was backed up and parked next to our outside door, our bags only had to be carried a couple feet into and out of our room. The staff was friendly and helpful. There are a number of restaurants within walking distance. One recommendation - ask for a room that is on the side wing. That is where we were and it was quiet. The street wing is fairly close to the busy road so I expect the noise level to be higher.

Very nice renovated motel, hockey team friendly. Nice access to rooms from outside. pool looked nice and clean. Lots of choices for variety of restaurants all within walking distance. SAQ within walking distance.

We needed a place to stay for a sporting competition in St-Philippe. This hotel was close to the venue and was easy to find. The staff were great and the rooms were very clean. WiFi worked great and it was nice to have a pool and a gym. Would definitely go back.

Our room looked as though it had recently been renovated so was very nice. Check in and out was easy. Breakfast was good and the hotel was quiet. What more could you ask for. This hotel is well located to nearby restaurants.

Victoria Kelly was outstanding, very accomodating & professional, great smile..hotel was very clean,and quiet and breakfast was great Many Restaurants in surrounding area so eating out is not a problem.......Thank you I will be back

The hotel's staff were amazing, service was very good, but the hotel was partially under renovation, sanding dust and paint smell was very disturbing for us, specially my wife has asthma, But the lady on the reception replace our room with a different one a bit far from the renovation area.

We checked in late, but were accommodated quickly to our room. The room was clean, comfortable and quiet. The hotel area is convenient to the highways, not too far from Downtown Montreal, shopping centers/Costco, bus stations and restaurants are within walking distance, while some are a short drive away. I would definitely stay here again and highly recommend this hotel to those interested in staying on the outskirt of the city of Montreal. Parking is free, only about 15-20 minutes drive to downtown. Parking may be a bit of a challenge so I recommend taking Uber.

Indoor pool wasn't heated. Ice cold. Didn't get the use out of it due to the temperature. Our room had a strong cleaner smell and we discovered a glade plugin in our room giving off a very strong smell.

we have been coming to this best western for over ten years.... . we had an issue once couple of summers ago,the manager was very responsive and we were compensated. it is located within 10 minute drive to downtown.LaRonde and major highways. It is looking even better now after the recent renovations.

Love it. Ladies at the front desk were great. Very helpful. Salt water pool was soooo nice. Bed was comfy. Tub in room was amazing. Internet was perfect. Where you are situated is perfect. We had a wonderful breakfast to end the amazing visit.

Offers good value for the $$ (except for Quebec taxes)! Placed well in Brossard. We (cousins and uncle) were in a group attending family funeral and since most services were in Brossard area, hotel was most convenient.

This hotel is clean, provides a complimentary cold and warm breakfast and is very good value for the cost of the stay. They have a nice pool and gym for those wanting these extra amenities too. When looking for this hotel it has the appearance of a motel with doors on the interior and exterior, this would have been helpful to know when trying to find it while traveling late at night and in the dark as the signage wasn't illuminated due to a recent power outage, but this is a minor detail. The hotel is very well kept and updated and most importantly very clean and comfortable.

Stayed for 1 night. Check in in staff very friendly. Rooms were ok. A little bit of musty door in the hallways. Bed was comfortable. Fairly loud air system needed to turn it off. Faucets in washroom a little awkward but great water pressure in shower. All in all you get what you pay for. A basic room for a basic price.

We got a deal through a referral so it was a good price including breakffast/parking and WIFI Room did not have enough supplies for 2 persons No Tea bags Kind of odor but not major we did not complain Needs better lighting Overall clean, modern, good facilities, excellent staff would recommend and return

A very nice Best Western in Brossard. Friendly staff, helpful and got a good lead on a dinner place. Room was very clean and comfortable. Breakfast was good as well. Would book there again when in the Montreal area.

I needed a stop between returning from Quebec and entering US. This was a perfect place to stop and conveniently located to many restaurants and shopping center. The rooms in the hotel looked recently been upgraded and is very comfortable. There is a quirkiness with the service elevator which added to the charm. You have to keep pressing the destination button (floor 1 or 2) for it to keep going. Cute.

- Best ratio quality / price - I don't hesite to recommand this hotel to anyone who comes in the region of Montreal - There's a lot of restaurant near by and it facilitate the travel experience - Very near of bridges to go in Montreal, wich could be an issue sometime

First of all . BW is always my 1st choose. Compare 5 BWs in Montreal.BW Brossard is at quite area with all kind of restaurant around. Although there is a bit fer from downtown. But the price is the best compare the other 4 BWs.

I booked my room on the BW website. I was confused because they had so many room categories. I called the hotel and was told that "deluxe" meant that the room was recently renovated. I decided it was worth paying extra for a recently renovated room. I should have asked them to define "recently". When we arrived, I called the front desk thinking they did not put us in a deluxe room as we had booked. The room itself was okay and to be expected for a 3*, but I'd be surprised if it was renovated within the last 5 years. If the bathroom was renovated within the last 10 years, it was just a partial renovation. Tiles, sink, faucets etc. were all dated and did not look "recently renovated". We stayed in this room because we were attending a family celebration and did not want to impose on family by staying with them. We also thought it would be easier to get ready if we had our own room, showers etc. The problem with this is that the ventilation in the bathroom is poor, so that no one can use the bathroom/mirrors if someone is in the shower. the only other mirror is on the outside of the bathroom door. So while someone is standing outside the bathroom door trying to put on makeup, they get hit with a burst of hot steam, as soon as someone finishes their shower and wants to leave the room. There are NO other mirrors in this room and the lighting is extremely poor. I do not recommend this hotel if you have more than one female who needs mirrors and lighting to get ready. For all other needs, it's a typical 3* chain hotel. My only other complaint is that hotel staff were VERY slow in fulfilling requests for additional towels. On our first day, it took 4 requests before we finally got extra towels. The hotel is conveniently located near many restaurants and a grocery store and walking distance to the SAQ (wine and specialty beer). Getting out the hotel can be challenging because of a median in front of the hotel making it impossible to make a left turn. This is to be experienced staying anywhere on Taschereau Blvd. and not a fault of the hotel.

My family and I decided to stay at the Best Western while visiting Montreal. The hotel is close enough to Montreal and there is plenty in the area as well. However you don't have to pay the expensive price of the city. The lobby is nice and clean and everyone who worked there was helpful and accommodating. The hotel itself was clean as well and the included breakfast although not huge is nice for something quick to eat to start your day. There is an indoor pool which my kids used and enjoyed, computers in the lobby which we did not use and a laundry area which we did not use as well. The hotel itself is walking distance to a few restaurants and a mini mart/ gas station on the corner. It is about 10 minutes from a shopping area and 15 from Montreal. This hotel is a great choice if you are in the area.

Hotel has been recently renewed with new carpets, decor and a chic looking breakfast area. Looks clean but ac system in room are still old with manual controlled thermostat. AC system can be loud at night. Hotel is far from main Montreal attractions (30 mind with traffic) but 10 minutes away from a brand new plaza Quartier dix 30. Good stay if you don't mind driving to all Montreal attractions.

Very practical location for a short visit to Montreal especially when you come by car. The City is easy to reach via the bridge. It is also very well situated for a visit to the Fort of Chambly which is only 10 minutes away. We also enjoyed the pool and fitness center. Can highly recommend this hotel.

The room was clean, comfortable and in good working order.We were able to enter room through outside door. The people are friendly, capable and helpful. The breakfast was kept fully stocked with fresh food, even though a tour group ate just before us.

We've been very impressed with the cleanliness of our suite and overall amenities and decor. The royal blue carpet of our suite was like brand new. Reception desk staff were competent and client oriented. Check-in and check-out was fast with no hassle.

Stayed at this hotel in early August 2017 for 9 nights. Convenient location. Rooms on the ground floor open directly to the parking area - convenient for loading and unloading. Fridge and microwave provided. Rooms are small / compact - very limited space for more than 2 people. Beds are very firm. Musty smell in the room that seemed to be stronger in the mornings. Pool was not clean - appeared to be cloudy with an oily film - was not usable during our entire stay. One washer and one dryer for each floor - cost was $2 for a load - bring your own liquid soap. Limited amenities provided in room - bar of soap, mini shampoo and mini conditioner - no lotion or shower cap.

Great stay ..great hotel ..great staff ...would recommend the best western Brossard to anyone ...thank you for a wonderful vacation we will be back for sure next year...we are already looking forward to our next stay.

We stayed at your Brossard location as we had family living in the St. Hubert, and Beloiel Area, so this was very handy for us with plenty of parking and several Restaurants very close by, the rates are reasonable, the Hotel is aging and needs some up-grading, it does have Landry service which is required when travelling for several days.

Stayed here a few times. Reasonable rates, always clean and comfortable with free parking right outside your door. Easy access to Montreal via Champlain Bridge or eastern townships via highway 10 or the U.S via 15. Will definitely stay here again when in the area.

We stayed at this hotel two years in a row. The first year the rooms ac was malfunctioning. I literally had to swap rooms at 2:00AM it was sooo hot. The next year, this past July, the same thing happened. When I told the manager, I think his name was Jay, he told me one of the two rooms we rented would be comped. I was upset because the vacation was terrible having 1/3 of the party tired and miserable from lack of sleep. I wanted a full refund. When I called the corporate number at home to complain I received a call from the hotel manager, the same guy. This time he claimed I left pee in the tub and blood on the floor. He told me he was doing me a favor by comping one room and not charging me damages. Mind you, this is a full week later. So I called him some expletives for lying and hung up. Sure enough, seconds later the full balance of the room is changed. Apparently the damages were the exact cost of the second room which was originally comped. So basically the manager was angry I called the main office and black mailed me with reports of damages and since he was mad he charged me for the full price of both rooms when they both should have been comped. I had to cancel my card and dispute the charges. The manager was such a jerk even the main office at best western could not convince him to work with me. Stay away from these jerks.

Great and clean location. Staffs are very friendly and professional. Rooms are bit small than other locations. Swimming pool is very clean. Break fast is unlimited. Prefer to have some cheese and chicken sausages mix instead of pork only. Some of our community don't eat red meat.

Perfect location in Brossard 5 min to Montreal island and easy exit to Sherbrooke, with a big parking lot directly to room, internet is good so far and the room is really clean, receptionist are very helpful but I don't like the breakfast much

My dog and I had a great experience at the Best Western Brossard. We had asked for early check-in, but our room wasn't quite ready when we arrived and they endeavoured to get it sorted out ASAP. The rooms are clean and cool in the summer, though they are a bit dark. The wifi works well. I travel solo with my dog so needed help from staff to put together a breakfast plate for us to take back to my room and they were delighted to do so. Everyone at the front desk and the breakfast staff were very helpful and made us feel very welcome. We would definitely stay here again when passing through Brossard. Note: if your dog travels with you there is a great "dog café that allows dogs in the restaurant and on their outside patio just down the street from this hotel called Hot Dog et Cie. That makes it a really easy and fun journey rather than having to stay in your room and order in all the time! Thanks to all the staff!

Overall I was satisfied with my stay. Rooms were clean. Beds were comfortable. Would have been nice to have a small fridge to keep drinks cold. Breakfast was good, would also have liked to have boiled eggs available as a choice.

Great location. .close to mall's, restaurants. ..all different types of restaurant's. .only 15 minutes from downtown montreal. .breakfast was great. ..getting breakfast for the price I paid was a good deal. ..

This hotel is near downtown Montreal and beside it are a number of stores and restaurants. The location is quite favorable if you are visiting Montreal, its not too far from the main centre of the city. The rooms are average in size and the beds are quite comfortable. The room can even accommodate a small breakfast table with two chairs. The only missing from the room is a microwave. We were assigned a room on the first floor with a door that leads directly outside the parking area.The price is quite reasonable for the location and wifi is free.

Great location to stay if you are visiting in the Montreal area. You avoid a lot of the downtown traffic and have all the amenities of the city Close to you. This is the first time I've stayed in Broussard and I will visit there again. The rooms were suitable but We stayed in the suite and it was excellent. I would recommend you take a suite if it is available.

Hotel was great! Food was good! Room was clean! The location was perfect, would recommend this hotel. I would definitely stay here again in the future. I loved the way the lobby was decorated and the staff was friendly

Hotel staff was very personable and friendly. The room furnishing was dated but very clean. The mattress was very very comfortable. Only area where i felt improvement may be warranted was in the breakfast which was very fast food like, with plastic utensils and paper dishes. Otherwise, good hotel.

My brother and I stayed here during our visit to the area for the Formula 1 race. We expected a decent hotel but I must say that we were pleasantly surprised how nice this place was. Our room was in the building at the back of the property so it was pretty private. There is an entrance to the room from the hallway and from outside for the ground level rooms. We were able to back right up to our door to unload and load our belongings. We were happy that we had our portable chairs with us for the race because we were able to set them up right outside our room and enjoy the fresh air. The room was updated, clean and smelled nice. The beds were comfortable and the breakfast was good. The pool area and outside sitting area were both very nice. This hotel is walking distance to the liquor store, grocery store, gas stations, and restaurants. We have no complaints and we would stay here again.

I enjoyed a small, clean, quiet and tidy hotel with very friendly and professional staff, nice breakfast and a little nice pool (but a bit cold). You will have the possibility to park your car just in front of your own room for free.The hotel is a bit far from downtown but there are lots of fast foods and restaurants next to the hotel. The weird thing was that I found no fridge in the room. There was also no slippers in the room.

Whole place under construction rentals in hallways, refrigerator didn't work all her food we bought the night before was rotten in the morning. Front desk didn't care when I told them. Breakfast was not very well well I'll processed food disgusting fake eggs.the breakfast area not set up right.you had to back track to get other things you needed and tooo crowded of and area. The rooms are actually pretty clean. Air conditioner is right beside bed which you can't run because you freeze everybody.huge black bug.doing renos at 7am making noise and all carpets riped out of hallways and not a great time to host a national event at.

I was on a short visit due to my work and had to be present for a Safety meeting with the crew at 4h00 am so I decided to shorten up the traveling time by staying o at the hotel the night before.. it was a very pleasing experience, , very quiet place which is exactly what I needed.. thanks to Best Western for their high standards

This place had a large section of rooms closed off for construction. Some noise, dirt, construction debris around, and lot of materials stored here and there. The regular breakfast room was in the construction zone so they served breakfast in a couple empty rooms at the end of the hallway, which was interesting, but seemed to work. The pool didn't seem to be working well as our son said it was too cold.

We stay for 2 nights at this hotel. Staff very friendly and helpful especially Omar, night manager. I called the reception inquiring if they were able to store my 2 ice packs, Omar was exceptional helpful and came up to our room to retrieve them even though I told him that I will come down to give to him. What service!! Their complimentary breakfast was good enough to start your day. Our room was clean and a view overlooking the parking lot where we can view our car. Location of this hotel is well positioned where you can access Montreal quite easily and there is some shopping around the area.

First the good bits. The hotel and the rooms within are an excellent example of modern and comfortable accommodations. Despite the "terrible" rating on service and value noted below, be aware it is not due to the front desk staff, the troops on the front line. They are exceptionally polite and skilled at their jobs. The "terrible" rating is due completely to the management team. That's where the good stuff stops. The management team is focussed solely on their own welfare and convenience. Understandably (as the title suggests, money talks), they booked in a large group of adolescent hockey players (at least 4 busloads). However, in anticipation of their weekend off they abandoned their least experienced, newest front desk member to the inevitable results. The Best Western Brossard became the "House of the Slamming Doors" and fire alarms were being pulled well beyond midnight on both nights we stayed there. I'm not saying don't stay here ... I am saying do your due diligence and ask plenty of questions before you book through this management team.

We like the location as it is close to family and where I grew-up. The location is very convenient as well for restaurants and shopping and access to Montreal and the Eastern Townships. The price includes breakfast and the have a fitness room and pool.

Convenient location close to many restaurants and shopping. Ample parking, easy check-in, front desk staff were pleasant, room was clean, wifi was also included. To clarify the hotel has a "lift" and not an elevator for the floors higher than ground.

The hotel was under major renovation. The breakfast room wasn't open, so they served an okay breakfast on the second floor in an emptied out room. All the kids said the pool was rather cold and there was no hot tub. The gym was okay, but only one treadmill, one elliptical, and one bike.

Great place excellent service and close to quartier 10/30. Rooms are very clean. Breakfast selection is good although they were renovating the eating area they were able to set up temporary quarters for breakfast which was fine. Would go back to this hotel.

Can't think of anything negative to say about this hotel Clean. Rooms and exterior. Efficient. Good beds. Good water pressure. Quiet. Friendly. Close to restaurants, gas stations, and shopping. Checks all the boxes.

What a great place to stay! Very courteous staff and a friendly atmosphere. They even let us check in early as we came from our long drive from Northern Ontario. My boy loved the pool and it was close to all amenities. Perfectly bilingual staff which is a must for me because I am not French speaking. The only downside was not having a microwave in my room and the playpen given was dirty looking. Other than that it was a perfect stay. Thanks so much for your hospitality.

All the staff I encountered were bilingual and very knowledgeable of the area, helpful. Bed was very comfy, all dressed in brilliant white linen; equipped with the usual amenities. Vanity, tiles, lamps a bit dated and although they are doing renos I felt the price was at the maximum I would pay for its condition. Oh yes you still have to hold the button in while waiting for the elevator.

This was our last night of a 5 night road trip that took us from Brampton, ON to Sydney, NS. We decided to stay in Brossard, as it would be just outside Montreal and lodging would be fairly affordable compared to downtown Montreal. We were simply passing through, so basically just looking for a comfortable bed and a pool for our son. When we checked in we discovered that we had been upgraded to a one-bedroom suite! Fantastic! Particularly since we have a little one, having all the extra space for him to crawl around was great. We lovingly referred to our room as the Liberace suite; a nod to the mirroring around the massive jacuzzi tub adjacent to our king sized bed. But down to what matters... the bed was comfortable and big enough for the three of us, the room was very clean and the kitchenette had everything we needed for our ordered in dinner from St. Hubert. The pool is salt water and a nice change from the chlorinated option in many hotels. I've seen some people complain about the elevator and that you have to hold the button down to get to where you need to go. This is an older building and there are only two floors. To be perfectly honest, for the price paid (which includes breakfast) suck it up. Holding the button isn't the end of the world. This isn't a boutique hotel in the heart of Montreal, it is a Best Western on the outskirts of the city. As such, I rate it for what it is. I truly don't have any complaints, but I also wasn't expecting a fancy hotel in the heart of it all nor the prices that would accompany such lodging. Our visit was booked through CAA and I had no issues booking online and would do this again.

I stayed there for 2 night, I had luggage's and the elevator wasn't working or it works but you have to keep your finger on the button till it comes, and keep pressing inside button till you arrive, if you remove your finger the elevator stops in the middle, the first morning I went for breakfast which was almost nothing, if they had boiled eggs and cereal would have been better, the had the food in disposable plates pieces of a hand cut cheddar cheese, cereal and frozen juice I saw the lady mixing it in the sink. I believe their restaurant is under renovation. I went the next day to MacDonald's tato eat breakfast, The location is really good and close to everything. Staff are bilingual which is amazing and they are helpful. Also they didn't give me a receipt and for some reason I forgot to ask.

Close to Montreal. Small hotel but efficient. The front desk staff were kind and very helpful. Gave us lots of travel ideas for the city. Rooms were clean and large enough for three people. Breakfast was mediocre. We will stay there again when traveling to Montreal.

It was a long day after flying in and presenting my products to a group of 20 prospects. Then driving in Montreal, which I don't know well, and where there is a lot of construction meant I was looking forward to relaxing and getting a good sleep. The hotel was inviting, the staff friendly and lots of choices for dinner within walking distance. Parking was excellent and the upgrade to a suite was especially appreciated!

We booked last minute and were limited with hotel choices. Location is good if you have a car, which we did. Breakfast wasn't the best and it was really annoying having a waffle maker and a bagel toaster as it took forever to go through the line. More ready things would have been better and more options. The bed wasn't comfortable at all. Our air conditioning stopped working and so we were moved to a new room and that was good. The hotel receptionists were welcoming. Overall, it was an ok stay.

Very well situated to a good variety of restaurants and close proximity of Montreal. Great service and very friendly staff. Great and delicious breakfast. Also the facilities are very acceptable ( pool and mini gym)

Stayed two nights for Canadian Grand Prix, hotel very clean and very friendly staff. Beautiful rooms with fridges and tea/coffee facilities. Hotel gave complimentary bags out of water bottles and fruit for GP. Very helpful with directions to track and parking. Close to restaurants.

We stopped in Montreal for two nights on the way to Quebec City. The hotel was comfortable and suited our plans. Rooms were clean and staff friendly and accommodating. After studying different modes of transportation into the city we decided to drive, Mid morning we encountered no more traffic then we do in the Washington, DC area(frankly far less). There are parking garages all over the city and for $20 Canadian we parked in a garage all day. We took a Greyhound tour of the city and covered all the sites we wanted to see. After the tour we found a local brewery on Rue St Catherine where we had a very good meal. The hotel location made leaving the Montreal area for Quebec simple.

We spent 2 nights at this hotel and found it to be comfortable and had good beds, pillows and good sized rooms. I would have given it an even higher rating, but we found they had 2 bus groups staying overnight and had not prepared for the continental breakfast for that many. The sausages were gone, juice was gone, seating was difficult to find and the help could not keep up with the amount of people coming through. Other than that it was a pleasant stay.

Stayed here for one night after a Spartan race. When we checked in we had to wait a very short time for the room to finish being cleaned and when we went up to the room was very surprised to see that they had upgraded our room. All the staff were very friendly and pleasant. Breakfast was also very good and the little eating area was very nice. Would definitely stay here again!

We enjoyed the two nights we stayed here. The beds were really comfy and the hotel was pretty quiet. The pool was great after a long hot day of touring around Montreal. Breakfast is included - it's just average, however it's enough to get you going in the morning. All in all this hotel was perfect for our stop in Montreal.

Booked here to get out of DT Mtl and it was a good choice. Great staff at check in. Pool was good for the kid. Everything was as it should be- clean and tidy. I would recommend staying here as an alternative to DT Montreal any day. Only thing funky was the elevator/lift - not a full standard one.

Beautiful hotel, very clean and updated, modern bathroom, nice balcony in a lovely area accessible to the historic area by car or bus. They also offer a free shuttle to the historic area. Stayed while visiting the historic area and the Ste. Anne/Beaupre area.

Breakfasts are great, one of the best in any hotel. The rooms are ok and service is wonderful. The front desk staff is friendly, polite and very helpful. I will definitely recommend this hotel to my friends and stay here again.

Located in close proximity to supermarkets, restaurants and gas stations, the Best Western Hotel Brossard offered a comfortable stay although situated away from the city center. Loved the lobby area where the green apples on offer offsets the white interior beautifully.The staff were friendly and we had a smooth check-in. Breakfast was the usual Best Western spread and value for money. Tooms were spacious and comfortable. Would recommend for business travel as well.

this is our family hotel whenever we visit montreal.... . it is a ten minute drive to laronde 6 flag park. and to major shopping outlets... . parking is free (unlike downtown hotels) close to casino. essy access in and out of montreal (no downtown traffic yet it will take 5-10 min to get there).

This hotel was on our way home from the maritimes. We stopped for the night. Hotel room was clean and fully stocked. Room had a mini fridge and a single cup coffee maker. Bathroom could use an update but was clean. We ate at the breakfast buffet and although we went late it was fully stocked and had everything we could have wanted. The staff was friendly and very helpful.

We were there as my son attended the HABS hockey camp for the week. We were 5 minutes away from the facility and thoroughly enjoyed our stay in their suite. Staff was friendly and went out of their way to make sure we had everything we needed.

Booked stay through BW Points - We've stayed in other BW's over 30 times this past year. Upon entering first room immediately smelled a mildew/mouldy door, looked in the outdated A/C unit and found source of issue. Requested a room change and was placed on upper floor. Still had faint smell. - Old candy wrappers by bedside table and beside couch, if that wasn't enough taking our first shower noticed the shampoo bottle previously used and the drain completely clogged with hair. Reported and was just given a new shampoo. Made 2 noise complaints second night due to children running up and down hallways past midnight. The staff was always kind and "understanding". All in all, not our first choice.

Nice pool for kids, room very clean and good size super comfortable, keurig coffee maker absolutely great in the room. IF I need to be back in Brossard I will stay there again for sure. The staff is nice, polite and courteous. The breakfast area is lovely including plenty of food choice. Do not hesitated to stop by !

It was not the best but not the worst you can tell they are trying to make it better. The biggest complaint I have is they have swimming lessons in the pool where the instructor leave their stuff laying around and their clients eat on the pool deck and leave their garbage. The pool could use a more regular clean.

Very clean and comfortable hotel. Bed and linens clean and comfortable. Bathroom and shower in order, good shower pressure, hot water. Huge bar fridge for snacks and drinks. Pool area small, but good for young families.Breakfast was plentiful with eggs and sausage. Waffle machine needs to be fixed though. Great location if you're in Brossard or need quicker access to SE Montreal. BW+'s have been hit and misses for us. This location however, should be a model example for the rest out there. We are happy and will return.

The room was fine, quite spacious actually. The bed was great as was the WiFi. The common areas were clean and appear to have been upgraded. The bathroom in our room was in terrible shape. Neither the sink nor the bath tub drains worked properly and this is bothersome. The faucet sets were really old and difficult to use. The breakfast area was poorly stocked at 08:30 and the dinning area area was a mess. Most unacceptable and not to BW standards. The hotel is well located so that is a selling feature. Also, I hope my experiences are the exception and not the standard for this property.

We made short notice plans to go to Montreal for the Canada Day/4th of July weekend. We Americans didn't know it was Canada day and had trouble finding relatively reasonable accommodations in Montreal proper. But Brossard ended up being a nice option just across the bridge. Rooms were clean and comfortable. The pool was highly chlorinated!! But our kids had fun. This site ended up being a perfect place to stay as viewing the fireworks from the south side of the Saint Lawrence was easier! The breakfast was typical fare and well stocked.

We are staying here for part of our family road trip and we have no complaints!!! It has outside accessible rooms which makes is so easy to bring things into the room because you can park right outside your door. They have a little pool that is perfect for kids and a little laundromat right around the corner from the pool. The roomwas veryclean and updated with comfortable beds and pillows. There is a little kuerig in the room too!!! This is definitely a great hotel that isn't too far from away from everything!

I really only have 1 negative thing to say about this well upgraded hotel, but let me start with the positives. - The rooms are clean, very clean. - Sheets and bedding are extremely comfortable and clean. - Bathrooms are free of mould and smell and have nice towels. - Swimming pool is a total bonus and it SALT instead of chlorine, which is amazing. - Has a great work out room, although small. - Liked the staff and everyone was nice. - The elevator was a bit scary, but it worked. So here is my criticism - The BREAKFAST... ugh...at first glance it looks amazing with lots of options but once you start everything is plastic and EVERYTHING is disposable. Plastic cutlery, plastic plates, paper cups and plastic jams. The berries that were remarkably not in a plastic, but were frozen. The waffle maker, was jammed with left over waffle, when it was pointed out to the server, she just shrugged. The eggs were rubbery and I'm not sure they were even eggs. We made so much garbage from our meal that I was embarrassed and shocked. There is absolutely no reason for such waste and they should immediately fix this problem. Recycling is everyones problem and a hotel that doesn't even use plates and cutlery is a serious problem. There is also a Keurig in the room rather than a coffee maker...which also promotes bad environmental practices. This would be a great hotel if they can start caring about the environment as much as they care about the rest of it.

Spent one night at CA$181 on business travel, and hardly slept all night. Squeaky bed, and worst of all is the fan coil HVAC unit. When I tried to turn on AC at night, the unit was so loud that I had to turn it off in a minute because I was afraid it would wake up the entire floor. Never heard so noisy HVAC unit before, and I travel regularly due to business reasons. The room floor was dirty. When I was working on my computer at a table, did not even notice there was a potato chip on the floor (and I did not have chips at the hotel that day) until I stepped onto it. And was surprised not to have an express check-out bill under the door in the morning. I guess certain amenities are taken for granted over time. Bottom line - avoid this hotel if you have other options.

Paid full price online for King size bed and was upgraded to a suite which was very nice, didnt get any sleep unfortunately as the back parking lot was full of tour buses and some sort of maintenance vehicles running all night, one tour bus didn't have enough room to turn around and hit a parked Ram truck,, he left the parking lot promptly without admitting it...I do not recommend this hotel if you have a car you do not want dinged or scratched.

Arrived Friday afternoon to a room that wasn't what had been booked. My confirmation says King bed with pullout and we had two double beds. Not that big a deal but I paid more for the King. Our room smelled horrible from start to finish. At first we thought it would dissipate and, to be honest, the longer you were in the room the more you became accustomed to the odor. But as soon as you left and came back in it was terrible and seemed to get progressively worse as the weekend rolled by. We would have changed rooms but didn't get back to our hotel until late each day (midnight the first night and 9-10 pm the second.) The Sunday morning when we checked out I told the staff at reception that our room needed to be looked at because it smelled so bad and their response was "your room is already paid in full, go write a review." Really? First of all I was not asking for a refund or compensation of any kind, I was informing them that there was a problem with a room that they should look after so that other guests don't experience the same displeasure I had. The breakfast wasn't very good at all. The advertised sausage was not available and when I asked was told they never have sausage. Basically the breakfast consisted of wet scrambled eggs, dry french toast or stale doughnuts and a few fruit. We skipped it day 2. Our bathroom was clean and the shower worked very well. <-- the only positive. Would not recommend, nor would I return.

Came back for a 2nd visit for business. Front desk staff during the evening was great as usual, breakfast was a bit crowded, but all I needed was a cup of coffee anyways. Room was clean, and the beds were comfortable. Thanks!

We drove eight hours en route to a funeral, stopping for the night in Brossard before completing our trip the next day. We wanted a very comfortable bed, a quiet night and a good breakfast before we got on our way again. That is exactly what we got. Although there were sports tournament participants throughout the hotel, they must also have been tired because there was no noise in the hallways. The hallways looked a bit dated but the rooms were clean and fresh. And did I mention comfortable?

Reception staff was welcoming in both languages. Even though I showed up ahead of check-in time, they were very accommodating in ensuring that my room was clean and ready for me to check in early. Room was immaculate. Nice, restful stay. Weather was horrible but they had the parking lots cleaned bright and early.

We stayed the week end of Feb 12, 2016 for a nearby hockey tournament. Check was quick and painless. We booked the room on Expedia several month prior to arrival. The room was typical in size, the furniture in our room was very dated and on a couple occasions had to be reassembled after use. The carpeted baseboards had pulled away from the wall,not a big deal but was concerned that it would get worse and possibly a trip hazard given that it was at the entrance area of the room. I asked the front desk to have it repaired but was told the maintenance person finished at 4 pm and someone would repair it the next day. We returned to our room the following day after 4 pm and noticed that the baseboard still wasn't repaired and also that housekeeping had not cleaned the room. After informing the front desk of the issues they sort of nodded in unison and stated that it would be sorted out. After about an hour or so someone from the cleaning staff knocked on our door to provide us with fresh towels and told us to place something against the baseboard to keep it from falling in the pathway, which is what we had been doing over the last two days... Breakfast was less than desirable, eggs were still frozen in the center at 7:30 am, we chose the coffee which was fine and opted to visit the restaurant next door for a hot breakfast instead. We were approx. 12 families travelling together and I was surprised when it appeared that all the other families had renovated rooms and were placed on the second floor and they stated they had booked directly through the hotel website or by phone and our room was on the first floor across from the (small) elevator and adjacent to the lobby and was not renovated in fact was looking very dated but was functional. Will probably consider choosing another location next time we are in the area, taxes in the room was 150.00 per night and lacked some of the attention and service one would expect from this chain. The kids however enjoyed their stay (exception was the frozen breakfast).

We stayed at this hotel in July 2015. The rooms were pretty standard. They were clean, spacious, and had comfortable beds. The breakfast however was quite cramped and very disorganized. The front desk staff were a bit unfriendly but they could have just been less comfortable speaking English despite them being quite articulate. The hotel is close the Champlain Bridge which is the gateway to Montreal.

Stayed at this hotel/motel for a hockey tournament with my son. The staff was friendly and accomodating. We had some schedule changes which forced us to cancel with little notice. The management was accomodating and understanding...they did'nt try to gouge us for an extra night like so many other places do. The room was impeccably clean, linen brisk white, beds very comfortable. Rooms a little tight with twin queen-sizes, but was fine for us. Enjoyed the first level-outside-access and tasty warm/full/buffet breakfast. A very good BW if that's what you are looking for. 15 mins from downtown MTL by car (must however cross the bridge).

Great hotel and really good value for the money. We enjoyed the patio door on main level to unload our luggage. The rooms were clean and the beds comfortable. Very friendly staff and great location with restaurants nearby. The negative is the furniture is dated and the pillows are a bit hard but overall the hotel is really nice. We didn't get the opportunity to use the pool but the complimentary breakfast was really nice. I would definitely recommend this hotel.

This was a very nice, very clean hotel. The breakfast included was great, lots of choices and tasted good. The front desk staff are outstanding. They are knowledgeable and very willing to help with restaurant and sightseeing tips; Terrence, Anthony and Guancarlo made our stay much more enjoyable. Would definitely stay again. The pool is large, salt-water, the only very small drawback is that it is only 1.3M deep everywhere.

The room was clean and quiet. There was a strong smell of deodorant after every clean. They could a little easier on this. Breakfast was very good. Service was very pleasant. Would stay there again. Location was very good for our stay.

Our office books this chain quite a bit and I decided to use it for a leisure trip this time round with friends. This place was great VERY clean and especially warm and cozy. The most amazing thing though was the bed. It had to be the MOST comfortable bed we've EVER slept in. This is one of the reason I stay there as often as I do. Unfortunately we were a little disappointed with the continental breakfast. But other than that we had a wonderful stay.

The breakfast had great selection, staff was amazing. The hotel is situated near many different restaurants and entertainment. Truly enjoyed our stay! We were able to check in early, room was clean and we stayed on the ground floor so had the option to exit/ enter directly to your room. Pool was warm and clean.

If staying in the Yonge-Eglington area in Toronto, this hotel is a good choice. It may be 2-3 blocks from Yonge St. but it is an easy walking distance to the TTC subway station to go where you want in Toronto. The only thing that can be improved is having a dinner service at the hotel.

This hotel has great staff. The MAJOR disappointment was with the breakfast fare and its quality. The room first assigned was not ready and had to return to front desk. However, the staff was able to relocate me to another room. Since I was there only to sleep as I was visiting family, my stay was for one purpose - SLEEP (beds were fantastic.

I have stayed often at this location for business, when needing to be on the South Shore, convenient location. Unfortunately, that is where it ends! It seems that this location is going downhill. Rooms smell of smoke, internet WIFI unreliable, Breakfast inedible - shall i stop at this point. No longer worth the BW points i am earning. On the plus side, the staff try to be accommodating but for some reason, over the years, this location seems less well managed.

Clean rooms decent bed Basic accomodations, Rates are on the high side for my preference but lower than most in area Breakfast serving area is a bit small and was very busy with tour bus while there Not sure why reviews need to be 200 characters

we had a couple of good nights with this hotel and had no complaints. The hallways were a maze though, with a good distance to walk to the front reception. Breakfast was very good. The breakfast room was exceptional with the decor, design, with plenty of sunshine coming in through the beautiful windows.

Pros: Friendly staff Room is clean. Good breakfast. Food is refilled quickly even when there is a "group tour". Room has direct access to parking lot. This makes loading/unloading very easy. Cons: Pool is a bit cold Room is a bit small

While waiting for my new home to be ready to move in, we stayed 4 nights in this hotel. The room was very clean although the smell of product "frabreese" used in the room was a little overwhelming, but after a few hours of venting it was fine. The beds were very confortable. The location of the hotel was excellent. not far from malls Boston Pizza (accross the boulevard) and what became our new "go to" Italian restaurant (Pasta Tutti Giomi). They are pet friendly, which is good with 2 large cats and a Boxer dog. Good stay overall.

We purposely chose a hotel that was not in downtown Montreal. The main reason was price but we also didn't want to be driving and trying to park downtown. This hotel fit the bill. As someone else said, it is not as nice as some Best Westerns but the beds were comfortable, the breakfast was good and the parking was free. It did not have a mini fridge. We definitely missed that. It was convenient to restaurants. The staff was very helpful with suggestions on how to see Montreal. It was about a 15 min. walk to the bus station. There we took the express #45 bus into the city. It costs CAN$ 3.25 and they want exact change. We didn't know that so we ended up paying $5 each on the way there. We made sure we had the exact change on the way back. From the main bus station it was another 15 min. walk to the old city and Notre Dame Cathedral. The next day we got right on the highway and headed toward the US border without having to deal with the city traffic.