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Brockport, Etats-Unis






2  Adulti0   Bambino

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Best Western Hotel Brockport Inn & Suites, Brockport

4908 Lake Road S, 14420-2461, Brockport, Etats-Unis - Vedi su una mappa
Best Western Brockport Inn & Suites - Area esterna Il Best Western Brockport Inn & Suites è situato nel centro di Brockport. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Scegli il Best Western Brockport Inn & Suites. Situato in posizione ideale a soli 29 chilometri circa dall'aeroporto internazionale di Greater Rochester, questo hotel moderno, ristrutturato di recente, si trova a pochi passi dalla SUNY Brockport e vicino alla vivace città di Rochester, New York. Fai una passeggiata lungo lo storico canale Erie o goditi l'Hamlin Beach State Park. Prova uno dei numerosi ristoranti locali ed esplora le meravigliose boutique del villaggio storico.Il nostro invitante hotel di Brockport, New York, si trova a pochi minuti dalle suggestive rive del lago Ontario, dove potrai fare escursioni a piedi, andare in barca e pescare. Che tu sia in viaggio nella zona di Brockport per giocare, lavorare o rilassarti, il personale del Best Western Brockport Inn & Suites non vede l'ora di darti il benvenuto.

Best Western

Hotel Brockport Inn & Suites




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Travelers Choice 2022
Certificate of Excellence 2019
Basato sul parere di 470 viaggiatori
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Qualità del sonno

"Best stay in BW Brockport after the borders in Canada were open to travel"

FRANK P, Milton, Canada 04/09/2023

Had a good night's rest and enjoyed breakfast. Didn't even know this hotel existed in Brockport. We have done a lot of travelling to Rochester/Henrietta before and after the pandemic and so far our stay at BW Brockport was very enjoyable and restful. We will definitely recommend BW Brockport to our friends and family to stay at this hotel.

"Horrible stay"

yellowrze, Philadelphia, Pennsylvania 23/08/2023

Our reservations were all messed up . Had prices all Wrong. District manager Lindsey refused to do anything about it .the air in my daughter's room was not working. We had to cut our vacation short one day because of the hotels mistakes. Horrible, Horrible vacation


User 13/08/2023

I was traveling with my family and needed a place to stay because we were 7 hours away from home and the place I planned was not going to work out. Brie (the front desk) was so helpful when we called she got us a room. We went over and she helped to ensure that we were able to get the best possible outcome. Then we needed a room the following night which was a bit more difficult but Brie and Greg (the night front desk) were able to get us into a different room for the following night. I have to say that both Brie and Greg went above and beyond what a hotel employee normally would they really both were exceptional!!!! The rooms were clean and the breakfast was great!

"Excellent stay!"

User 11/08/2023

Me and my husband were taking some alone time and we stayed at the Best Western in Brockport NY. It was absolutely great! The Hotel itself was so clean, the room was clean, the breakfast was great and the customer service ladies were absolutely amazing. We would recommend this hotel to everyone if your looking to stay in that area.

"Clean and quiet - a good value"

tomcG8257II, Lawrenceville, New Jersey 02/08/2023

The room was clean and in good condition. We were at the end of the hallway on the second floor, and noise was not an issue. Breakfast is included and is serviceable (expect simplicity, not Michelin stars). We would stay here again.

"Great Hotel!"

OGGrlmaynard, Brockport, New York 29/07/2023

This a very clean well taken care property. Nicest pet friendly hotel near the SUNY Brockport campus. This is my first choice for a hotel when in the area. The hotel staff are knowledgeable , friendly and professional.

"Excellent Staff, Nice Clean Hotel"

User 18/07/2023

We stayed one night at Best Western Brockport and had a great experience. The staff was excellent - friendly and welcoming. The room was clean and tidy. I enjoyed that the hotel was not in the middle of town. It's off the road a bit in a wooded area that is quiet, private and wooded.

"Most Group Friendly Hotel in Brockport"

Herbert Z, Fairfax, Virginia 16/07/2023

For 25 years our group of fishermen have come to Brockport in July. We have stayed a several hotels in the Brockport area but 10 years ago we switched to Dollinger's Suites. Best Western bought out Dollinger's a couple years back. We were concerned that the quality would slip. We are ABSOLUTELY HAPPY with how Best Western has continued to improve the quality of service at this hotel. Spacious rooms, very clean facilities, outstanding staff service, wonderful and delicious breakfasts are things that you do not find in many hotels. Best Western - Brockport is the place to stay. They accommodate small groups with outstanding rates, and a stay that makes you want to come back again and again.

"Best Hotel I've stayed at!"

TinaBob1, Leonardtown, Maryland 01/07/2023

I was really impressed with all the staff, cleanliness of my room, comfortable bed. Even the breakfasts were good. Different hot food each day! Even at 2am the person on duty was very friendly and upbeat. I couldn't be more pleased. I had zero issues. They're even pet friendly! I don't give good reviews unless a place earned it and this location definitely did!

"Hidden Gem"

User 11/06/2023

Lived there for 18 years and never noticed the hotel behind the trees. The hotel was great looking, clean rooms, great staff, breakfast, close to everything. Definitely will be staying at this hotel again next year

"Great place for a group stay"

Tina C, Waterloo, Canada 05/06/2023

We stayed at the Best Western Brockport for a nearby soccer tournament and had a great experience there. Rooms were clean and staff was excellent. The parents were allowed to hang out in the breakfast room and watch the hockey game one evening, so that really helped since the rooms aren't overly large. Everyone working the front desk was very friendly and accommodating.

"Great Place to Stay!!!"

tennesseedawn, United States 10/02/2023

Excellent hotel, very clean, in a nice safe area. Very accessible to shopping and restaurants. The breakfast buffet was fresh, With many options. one of the best I've of ever seen. Hotel and rooms very clean, staff extremely friendly and professional. Would definitely stay again and recommend to others. Beds super comfortable.

"2022 Thanksgiving"

User 27/11/2022

Liz runs an excellent place. She is one of the reasons we stay there all these years. Only down side for a family is no pool. Everything else is excellent. Close to stores and the college. Price is right too.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Hi to my "BW family", Sorry I missed you during your stay for Thanksgiving with your NY family. Hope all is well?. Thank you for your kind words! All my best, Liz S. General Manager

"Family Time"

mptilley1, Winston Salem, North Carolina 06/11/2022

We had not seen our mother in over a year and Liz made our stay great and the price was great to meet our travel budget. We are looking forward to our next trip. The bed was so comfortable and the room was so clean and neat. Thanks guys!

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review

"Weekend wedding"

noriris2022, New York City, New York 28/10/2022

The staff and facilities were excellent. Except that the rooms did not have a microwave. They only had them for the King size accommodations. They also advertised a dining area but it was only for continental breakfast. Dining out was the only option.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you for the review of your stay with us. We are working on getting microwaves put into all of our rooms. The one in our breakfast is open for use all day as is that room. I'm apologize for any inconvenience this caused during your stay! If you can direct me to the site that says we have dining are please let me know, as I'm not aware of this imformation. Thanks again for your review.

"A Fine Place To Stay"

minisw2022, New York City, New York 17/10/2022

Overall a great place to stay. Close to all the Brockport area has to offer. Rooms are clean, good size and priced nicely. The staff is friendly and helpful. Free breakfast has a lot to choose from. I wouldn't hesitate to stay here again.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you so much for the great review. We appreciate you sharing your experience with others.

"Great Stay"

User 31/08/2022

Found Best Western Brockport to be very clean and updated (new floors & carpets), very tidy throughout! Our room was very clean and beds/pillows comfortable. Friendly front desk staff. Lots of choices for the continental breakfast also choices for those with food allergies or sensitivity.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you, Come back soon!

"Dirty Room"

User 27/08/2022

We saw two roaches in our room. One in the main area and another in the bathroom. We informed the manager and he changed our room. No apology and he didn't seem to care. Our new room had a baby's pacifier under a chair. The refrigerator had leftover food from a previous guest. Disgusting!

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
I apologize that your stay was not as expected. On behalf of our entire staff we apologize for any inconvenience you experienced. Our pest control came to service the Hotel after this and NO cock roaches were found. But we did indeed have a few beetles :/ Please reach out the next time you are staying in the area.

"Very pet friendly and very comfortable"

Andris S, Rotterdam, New York 22/08/2022

My stay was a very pleasant surprise: welcoming, caring staff from the top down; clean rooms with excellent beds and plenty of power/usb outlets for charging. The breakfast room served a decent selection of hot food, cereals, yogurt, muffins, fruit etc. in a comfortable sit-down dining room. It has to be my most pleasant stay at any caliber of inn in my traveling experience. Most of all, my two dogs were very welcome - not just "allowed" to stay.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you for staying with your Pets. Our staff loves the fur babies! We hope you will stay with us again, when in the area.

"Brockport revisited"

User 21/08/2022

I had traveled to Brockport in 2021 to attend a family celebration and stayed at BW Brockport. The location was very close and the room was affordable. When I needed to travel to Brockport this week I contacted the hotel since I knew it was a convenient location. There were many events in the area, but I was fortunate to secure a room for the night. Friendly, helpful staff, clean and comfortable rooms will keep me coming back to the hotel on future visits.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
THANK YOU! We appreciate the review and your business.

"Horrible experience"

shauna7474, Ticonderoga, New York 15/08/2022

8/11/22 we checked in to Brockport NY Best Western Room 111 around 7pm. After driving for 7 hours. Upon entering the room we noticed it hadn't been cleaned from the previous guest. House keepers missed it. The bed had not been changed, the bathroom was soiled with dirty laundry, there were empty food containers ect. We immediately went to the front desk to inform them and had to wait about 20 minutes to get waited on due to other people checking in and only one person on duty. Once I informed him about the room he tried to contact the manager with no success. The hotel was booked so there was no other rooms to put us in so he was going to continue to try and reach the manager. In the meantime we stood in the dirty room waiting for a response and some direction. We were in town for a wedding and could not even shower or sit down not knowing what was lingering in the room. We ended up missing the wedding rehearsal that night. Finally several minutes later staff came to the door and said that he would change our bed sheets but still could not reach a manager I let him know that the room needed a complete cleaning and not just a change of sheets. He said he could try and do it however he was by himself and had been straight out busy with guests and the phones since we arrived and at this point we were annoyed and exhausted. I told him to please get me some cleaning supplies and fresh Linens and I would just clean the room myself which I did and took me about an hour and a half to get through it. It was after 9:00pm before we could actually settle down after being on the road most of the day. The manager finally called back around 9pm. The desk clerk informed us the manager said she would comp that night. I let the staff know I'd talk to the manager my self in the morning as I did not feel that was acceptable to make this horrific check in situation good. I literally had to clean and disinfect the entire hotel room where we were supposed to be able to relax after traveling. Never in my life! And I have pictures of it all of you'd like to see. I literally was on my hands and knees wiping up strangers bodily hairs all over the bathroom and scraping feces on the inside of the toilet with my bare hands! In addition had to handle thier dirty towels and sheets. Just what I wanted to do after traveling and amongst covid and everything else going around. But I did it. There was no other options. The next day on 8/12 I spoke to the manager and let her know the details of what happened and that we tried contacting her. I was told by her that when she is not here that "her time is her time". Basically indicating to me it was not an urgency for her to respond and help us figure out this situation and of course the clerk was busy with other customers and phones and had no idea what else to do with us so we basically wasted nearly 3 hours trying to get some direction and get the room in order. However she told me all she could do was comp that one night and I told her that was not acceptable to me considering all that we had to do before we were able to even sit and settle down in the room. She asked what we felt was fair and I felt since we were here 4 nights and didn't even get to enjoy the room the first night that 2 nights should be comped. She said she'd have to call someone to get approval and would leave a note on our door. That was around 1pm that day. We never heard a thing back. On our last night there We went to the front desk id say around 7pm to see what the status was and the clerk on duty said it was his understanding that nothing was to be comped. Obviously that is not OK! We asked him to please try and reach the manager asap as we had to check out in the morning. Never heard a thing back. This was clearly an oversight and we understand that things happen however there was no other rooms to give us and we were forced to stay in the room that had not been cleaned and no other choice given how late it was getting to just clean it ourselves in order to get comfortable after traveling all day. This should have never happened in a hotel of this magnitude especially the service from the manager. She was rude, uncompassionate, unapologetic, unprofessional and kept trying to place blame on the desk clerk for how things were Handled.. this was completely unacceptable. And that clerk was alone, dealing with customers and phones and was apologetic .. not his Fault nor was it his fault he couldn't get any management on the phone for nearly 2 hours. Upon checkout we still hadn't gotten any response and were charged FULL price! Not OK! Contacting the headquarters as well as better business bureau.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Hi Shauna, My apologies that your stay April 11-14 , was not as you had planned. It was most certainly unfortunate curcumstance that your room was missed on the daily HK boards. I will also add that under no circumstances should or would a guest ever be asked to clean up after someone else's mess! I apologize that proper protocol was not used by the staff. I had initially refunded your credit card for the 1st nights accomodation and the Pet fee on Friday morning. At which time I offered to send Housekeeping directly to your room. You declined my offer to have things properly cleaned. Upon further review I will refunded the 2nd night as well. Again our apologies on behalf of the entire team at Best Western Brockport.

"Very relaxing stay"

User 28/07/2022

The cleanliness of this hotel is beyond average. Staff was always helpful and really exceeded my expectations. The location is also a plus because it is very quiet but also very close to groceries and places to eat. I really recomend this hotel if you're planning to visit Hamlin Beach State Park and Rochester!

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you for the review of our hotel Manuela! I'm happy to hear you enjoyed your stay. Come back again.

"Very satisfactory choice"

Canadian_historian, Toronto, Canada 27/07/2022

We were two couples biking part of the Erie Canal, staying overnight at motels about 20 to 25 miles apart. This Best Western seemed on paper like a good choice, and it was, except that the steep hill to get there from the canal was a challenge for a bicycle. (Obviously most guests don't worry about that.) The motel let us keep our bikes in our rooms, which we appreciated. The motel is back from the highway, and just slightly hard to find, but it was great not to be bothered with traffic noise. The rooms (and bathrooms) were of typical size and layout, and they were clean and comfortable. The complimentary breakfast was satisfactory, and typical of motel complimentary breakfasts. The staff were friendly. The rates were relatively inexpensive.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Happy Trails to our cyclists! Thank you for staying with us!

"Hope to Comeback Soon"

Guillame2012, Toronto, Canada 24/05/2022

My kids wanted to go to the Strong Museum and we hit it big by choosing this hotel. The room was immaculate and modern. beds were comfy and soft. The air conditioner was quiet enough that I could sleep. There were 4 USB ports available to charge all of our devices. The shower pressure was better than in most hotels I've stayed in. There is no microwave in the rooms but one is available on the main floor. Free parking is provided. Their full hot breakfast provided a great selection of scrambled eggs, omelettes, sausages, hashbrowns, cereals, yogurts, muffins, and waffles which my kids loved. The most important part of our stay was the above-average guest service we received from the lady who served the breakfast and cooked extra sausages to the gentleman who gave my 2 sons balloons and filled them up to the general manager who helped me fix my son's watch, they went far above in providing great service making my kids happy and making us feel welcomed. They were simply awesome!!! The hotel is surrounded by a wooded area and open field which provides a quiet experience. It is only a 25 min drive into downtown Rochester. There is a Walmart around the corner if you need to pick up anything you need for your stay. I hope to book a stay at this hotel this summer when we come back to Rochester. Definitely consider this hotel!

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you for being a guest favorite. Your family is a joy to have stay with us!

"Clean and Comfortable but Needs Some Improvement"

User 24/03/2022

Stayed 6 nights and 3 nights there was noise interrupting my sleep. Reservation and billing errors. Breakfast was fine but some days not much of a variety. Business Center closed down without notice and it was needed for my group event. Clean and comfortable rooms and friendly staff but some improvements can make this an excellent hotel

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Unfortuanately we can't control every bit of happenings here at the Hotel. I'm sorry that the noice of fellow guests was bothersome. We hope that you will give us another try!

"Great Place to Stay"

User 12/11/2021

First time staying at this Best Western but we will be back. For fisherman this is the ultimate location. Courteous and professional staff. Newly renovated interior and exterior. Always felt that our business was valued. Clean and friendly environment. Well done Best Western Brockport!

"Clean and courteous"

User 23/10/2021

The staff there were very kind and went out of their way to help us get breakfast even earlier than the scheduled setup time of 6am. They also gave us extra towels and soap. Overall they exceeded expectations. I will be back!

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you for staying with us on your fishing trip! Come back soon.

"50 Year College Baseball Reunion"

User 20/09/2021

12 former players gathered to honor their coach on the 50 year SUNY at Brockport Baseball Championship Reunion. The accommodations and staff were top shelf. The entire weekend could not had gone better!

Liz Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Hi Bob, The staff here at Best Western Brockport were so pleased to be a part of this Reunion weekend! Wishing all of you guys the best :) Liz


User 02/09/2021

We had a very nice stay. This is our go to hotel when we are in Brockport. Centrally located. Near the college campus. Clean and the staff is very accommodating. If you need a place to stay this is the place.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you, We are pleased that your stay was a good one!

"Nice Rooms, but overheard a flea problem"

wynterwynd, Michigan 23/08/2021

This is a pet friendly hotel which is why I chose it when visiting the area for a cat show (with my cat). Very nice front desk clerk. Large-sized rooms with sitting area, microwave, refrigerator. There was a yapping dog across the hall from me and when I left for dinner, I mentioned it to the woman at the front desk. She said the owner had just left for a few minutes and she would go up and reassure the dog. FIXED—no more barking. Bed was comfortable; room seemed quite clean with tiled floor inside entry door before there was any carpeting. Unfortunately, as I was checking out the next morning, a gentleman was at the front desk complaining that his room was hopping with fleas and as soon as he walked in, they were all over him. He had some in a plastic bag. They didn't have a clean room to move him to right away and as he said, he would just be bringing the fleas into the new room. I don't know how this was resolved or what the hotel does (with our daily pet fee) to keep rooms and hallways flea-free. Of course, I sprayed my luggage with a cat-safe flea spray and dusted her up a bit too and then combed through her. I'm sure if my room had fleas, I would have had bites, as they love me. But, this is a warning if you treat your traveling pet with a monthly flea preventative…it won't keep fleas from jumping onto your dog or cat and biting them and it won't stop a dog from bringing fleas in from the ‘dog walking area.' It's going to take flea ‘bombs' to rid that first floor room of fleas.

"Great little place!"

ryan d, Milford, Delaware 16/08/2021

Nice quiet and clean place. Stayed two nights and enjoyed it. Staff was very friendly, room was clean. Pros: Nice continental breakfast, friendly staff, room was clean, quiet area, a little bit of anything you need close by. Cons: Tub drained a little slow, and slight smell in the hallways. Overall this was a great hotel, don't hesitate to book a room here. Plenty of food, and grocery stores close by. I was pleased with my very reasonably priced rooms.

Liz Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you Ryan, Come back soon!

"Awesome hotel experience"

658connie, Pine Bush, New York 01/08/2021

My husband, along with our golden retriever, stayed at the Brockport Best Western for a week and found staff to be very friendly, especially the woman who checked us in and the woman who prepared breakfast every morning. Our dog was made to feel welcome and given hugs and treats every day. The entire place was super clean and they even had a dog waste disposal area along with doggie waste bags just incase. The place was located in a nice, quiet area which also made our stay more pleasurable. Wouldn't hesitate to stay there again.

Liz Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Connie, Thank you for taking the time to let us know how we're doing. Come Back soon!

"What A Place"

mmab0424, Malverne, New York 01/08/2021

Even before our trip the front desk couldn't have been nicer answering my many questions - You see, we were a family of 4 riding the Erie Canal w bikes. Never once made us and our bikes feel unwelcome. Gave us a room on the 1st floor. Checking in was easy and smooth and hospitable. The beds felt like sleeping on clouds...I'm not even joking! The breakfast was so delish and the person handling that and the front desk was warm and such a lovely person. Couldn't ask for a better place to stay. Now if only the hotel wasn't 1 mile off the trail up a hill :) But to be fair...all the hotels are in the same area ...You won't be disappointed!

"Nice quiet motel"

Ken L, Cleveland, Ohio 05/07/2021

A newer motel located on a wooded lot. Very quiet room with a friendly staff. Plenty of food options nearby. Room was spotless. They are serving full breakfasts again. No face masks required at this time. Very minor problem with our door lock.

"An Excellent Stay"

Iconman93, Wrightstown, New Jersey 28/05/2021

The hotel was clean and the staff was very helpful and attentive. The complimentary breakfast was very good and exceeded my expectations. We had no issues at this hotel whatsoever. It's location was well placed very near Brockport itself and near many restaurants and stores.

"God sent angels"

alpdennison, Brockport, New York 31/01/2021

Liz was a God sent! I was having a tuff week and she quickly became a friend not a manager. The entire staff rocked! The rooms were amazing. Clean, cozy, warm and inviting. I would stay here again for sure.

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
alpdennison, Thank you so much for your review! Liz is an amazing person and employee. She loves her job and the guest become friends and family to her. Thank you for choosing to stay with us and making Best Western Brockport your home away from home.

"7 day stay, clean... no room cleaning due to Chinese Covid, (understandable)"

User 03/01/2021

Up for Christmas to visit the Family, and the place was very clean. Room cleaning was not everyday due to Chinese Covid,and was understandable. Breakfast was not the normal full deal either,they had pre made breakfast sandwich, coffee , juice, yogurt bread, fruit....... in fact I was surprised they even had it due to the Chinese Covid. I would recommend this Hotel to anyone.

"Thanksgiving visit to daughter and son-in-laws"

Hainsc2014, Mexico, New York 01/12/2020

We stayed two nights in Brockport for Thanksgiving. Knowing that this was newly remodeled and moved to a Best Western we had high hopes it would be nice even though it was our 1st time in a Best Western hotel in over 30 years.. We were not disappointed!!! The room was clean and very roomy. Had a small table and chairs that you could use to eat at. Morning breakfast was as good as I expected under the current "Covid situation". We stayed in room 214 and the only "odd thing" was that the bathroom faucet was "backwards". The hot and cold sides of the faucet were "reversed from normal", even the "Blue/Red sticker" on the faucet indicating Hot/Cold was not reflecting correctly. I'm not sure if this was just in our room or not but watch out for that as I wouldn't want someone to be surprised.

"Finger lakes"

825danutaa, Glenville, New York 19/10/2020

Very clean, neat, friendly. We slept so well! Very quiet heating unit, good sheets and pillows. Room size pretty large. Clean bathroom. We could not be more happier. Thank you for the great place and service.

"Best Stay for my Birthday!!"

Suzanne_Schiff, Hainesville, Illinois 22/09/2020

We were biking along the Erie Canal Bike Trail from Buffalo to Albany, and we made advanced reservations to stay at this lovely hotel. All I can say is the staff was the best at this hotel and made my birthday extra special. I want to say thank you so much to Kim for arranging flowers, chocolate, and a card to help me celebrate. That has been one of the kindest things someone has done. Also, a huge thank you to Liz who set us up with the perfect room to accommodate both of our mountain bikes. You both went above and beyond to make our stay so memorable! We would stay here again in a heartbeat. The rooms were very nice and clean! All the best to you both!!

"Excellent hotel"

User 31/08/2020

We travelled to Brockport to bring our daughter to college. The desk staff was exceptional from reservations to check in to check out. The rooms were very clean and the themed decor was very nice. We will definitely stay here again.

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
Jce20022020, I am so happy you enjoyed your stay with us. We are enjoying our newly renovated hotel also. I am pleased to here that your experience with our front desk staff was enjoyable. I look forward to seeing you on your next stay.

"best stay"

User 10/08/2020

the staff is exceptional, the manager very kind. rooms are superb, very nice and clean. everything looked new. comfortable beds, big handicap bathroom, nice veiw, large hallway, air was cool.. nice size fridge, large microwave. plenty of light. during stay i had to move to another room.. tv remote bad. i beleive i should have gotten discount

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
gene34e, Thank you so much for your wonderful words. I am happy you were pleased with your stay and I hope you stay with us again.

"Great room for the price!"

c1desm, Long Island 31/12/2019

I stayed two nights in Brockport to attend a Buffalo Bills game. Friends in the area questioned my decision but any misgivings were proven wrong. The room was clean and very roomy. Had a small table and chairs that you could use to eat at. Local delivery was available. Morning breakfast was satisfactory with scrambled eggs available. My only two complaints which are minor were the pillows (but I am very hard to please pillow wise) which were too fluffy and the hot water which was warm enough but never hot. The desk clerk was very helpful helping me find a good delivery option for dinner. Didn't get to any of the local sights as we were there to go to Buffalo. Would stay here again if the opportunity presented itself. Go Bills!

"New Owners But, Still a Winner"

Robert F B, Wiehle, VA 15/10/2019

This is a summary from five visits so far in 2019, January-July. First, the people: Kim, Erin, and Daniel are the standouts here. They keep the place humming. Let their personalities be the example! They were especially sympathetic when two of my stays were related to a medical procedure. And, they shared my joy when the outcome was positive to my benefit! Second: The facility... I've noticed that some renovation work has been started. On one occasion, I was upgraded to a suite. It was indeed very nice. Alas, the homey corridor artwork has been removed. I realize it was the personal property of the former owner. However, I hope the post-renovation replacement is of a similar theme. Just because a hotel has corporate ownership doesn't mean that it has to be a "McHotel". The change from vending to a front desk "store" is a good one. Return of a monitor at the front desk with the weather forecast, breakfast menu, etc., would be welcome. Especially since the breakfast, with greater variety than before, has gone from the previous consistent day-to-day rotation while improving from the previous high standard. Improvements? An ADA-compliant entrance door would be appreciated by us senior citizens. Some of the carpets and furniture are getting a bit long-in-the-tooth. I hope these will be addressed in the renovation. An indoor hot tub would be nice. But, I don't think there's room for one! As it is, the new owners have acquired a good facility to begin their upgrading from. Summation: This is still Brockport's best hotel. The people I mentioned earlier are largely the reason why. Facilities can be identical from one hotel from another. Unfortunately, that sameness from Boston to Burbank can also lead to boredom. However, it's the people that make the difference. I hope the new owners are able to retain and attract employees in the style of Kim, Erin, and Daniel.

"Scenic and convenient"

bbrown1036, El Cerrito, California, Usa 03/09/2019

We have stayed here multiple times visiting family in the area. Very good location, with restaurants within walking distance, and stores within a mile or so. Quiet location, lawns/ponds on site. Helpful staff.

"Staff made this place great"

User 14/08/2019

My fiancee (now wife!) and I stayed at the Dollinger's Inn for the week leading up to our wedding. There were a few hiccups with the computer system and our reservation got lost. We were upset, but the staff bent over backwards to make sure we were able to get everything figured out. The staff here are amazing. They felt like family by the time we left. Daniel, specifically, helped me calm my nerves on the morning of my wedding and, on numerous occasions, helped us fix any problems we were having. Erin greeted us with a huge "Congratulations!" when we got back just after being married and was incredibly friendly. Liz made sure everything was set for the accommodations for the rest of our wedding party and had a bright and helpful demeanor. Nancy, who took care of cleaning our room, was respectful and gracious - offering us extra towels when we thought we might need them and cheerfully welcoming us to New York (we're from out of state). The room itself is a clean, normal hotel room with Wifi and a TV. Didn't really need much more than that. The staff, however, is what makes me give this place a 5 star rating - exceptional people. Thank you Daniel, Erin, Liz, and Nancy. We appreciate how kind you were helping us into our newly married life!


mmytych76, Rome, New York 08/08/2019

At 2PM the manager came to rooms(we had 3)and scolded us saying we were banging and loud.10 people are getting ready for a wake and there would be noise while people are showering and dressing!Disgusted

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