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Best Western Plus Hotel Covered Bridge Inn, Brazil

4.5/5  - basé sur 241 notations.
3882 N State Road 59, 47834-7510, Brazil, United States - See map

At the Best Western Plus Covered Bridge Inn we want you to have a comfortable, memorable stay. Whether you are leisurely staying with us, or are doing business in town we want to be your home away from home! Because of this, we offer a variety of amenities. For our guests we provide a free hot breakfast buffet from 6:00 a. m. to 10:00 a. m. Enjoy free Wi-Fi throughout the hotel and in the guest rooms and the business center. All rooms include a 32-inch HD TV, refrigerators, and microwaves. Here at the Best Western Plus Covered Bridge Inn we think green!! We offer SPA Green bath products because we want the best for our guests and the environment! So, if you are looking for a quiet, relaxing stay visit us at the Best Western Plus Covered Bridge in Brazil, Indiana.

Best Western Plus

Hotel Covered Bridge Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 241 guest reviews
NOTE ISSUED
Excellent
141
Very Good
62
Average
17
Poor
4
Terrible
17
REFER TO NOTICE
Business Business
39
Couples Couples
54
Family Family
104
Friends getaway Friends getaway
15
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A nice place near the highway"

4
01/07/2018

The hotel was a nice surprise at the end of the first day of driving on our vacation. No complaints about our stay there. After an initial glitch when the desk clerk could not locate our reservation, everything went well. The room was very nice, room and bathroom were clean, and breakfast was above average for a free hotel breakfast. The room was quiet, and check-out was quick and easy.

"Good Stay For A Night (Or Many Nights)"

5
28/06/2018

I was surprised how nice this place was as it is in a small community near the interstate. The place was pristine. It sparkled. Nicely decorated and very clean. The reception staff were very welcoming. The room was quiet. The breakfast room was very attractive. Breakfast was about what you would expect at a BW. Would certainly stay there again.

"Very pleasant stay"

5
16/06/2018

We stayed at this Best Western three days last week while visiting in indiana. The service was great, staff was friendly, and helpful. Everything was clean and first rate. If we travel back that way we would definitely stay there again. Everything was great-nothing to complain about. Wait a minute - no biscuits and gravy during the week for breakfast. Guess it's a cultural thing - we're from Louisiana. Excellent place to stay. David W.

"Brazil, Indiana-Covered Bridge Inn"

5
02/06/2018

We stayed here for 4 nights as our daughter's home in Clay City, Indiana was being remodeled. We have stayed here many times over the years when circumstance required even though we have family 12 minutes away. We are always satisfied with our room service and overall experience here. The folks are wonderful and do everything they can to take care of you.

"Always ready"

5
22/05/2018

We love staying here when we are in the area to move our son back and forth from college. We usually get there before regular check-in time, but our room is always ready. Only two more trips and we will be done.

"Great"

5
20/05/2018

This Brazil, Indiana Best Western hotel was excellent. Clean, well appointed, and quiet. The service was excellent and the staff was friendly. The continental breakfast was OK....not outstanding but about as expected for this type of hotel.

"sleepy"

5
16/05/2018

Great sleep. Mattress was perfect. Bathroom was big enough for my wife to use. Tv needs more channels. Easy control of the cooling & heating unit. Service was great. Easy on & off the interstate. ????????????????

"desk clerk a ditz"

3
01/05/2018

Check in slow, desk clerk a senior lady(we in same age bracket) who liked to visit. Okay with this but had to wait 20 minutes while she and the elder resident to be had to try and out do each other with all their aches and pains and past surgeries in detail. Had our billing wrong and claimed no way to correct? Able to get it fixed the next morning with different clerk in just a jiff. Lousy water pressure, not enough to even wash off soap. By truck stop, very noisy all night, Room ok but worn a lot for a newer motel, not up to a plus level. Breakfast same as most, nothing too exciting.

"Brazil, IN Best"

5
29/04/2018

This Best Western was very good! Very comfortable bed and the room overall was very good. The staff I encountered were very courteous and friendly. The breakfast was very good and there was a nice selection of breakfast items to choose from. Would recommend to everyone!!!

"Clean room at a fair price"

4
28/04/2018

Traveling to Indy on business. Convention in city so I stopped early at the Comfort P,us. Very nice clean room at a fair price. This location was pretty new. The night desk person was very nice and helpful.They served a normal hotel breakfast. I would stay here again.

"Extremely friendly desk staff"

4
18/04/2018

Clean comfortable friendly place with comfortable beds and pillows. Dog friendly. Very friendly staff! Homemade yummy breakfast with crisp bacon and good scrambled eggs. Great coffee, hot cocoa and tea available 24 hours along with water. Only downside was it was noisy at night with paper thin walls. Heard the neighbors tv all night long with voices and hallway doors slamming. Would stay again tho...

"Quiet, Nicely decorated and very clean. Awesome staff!"

5
09/04/2018

SO happy to stay here. We make a trip to Lena/Brazil every 6 months and have always stayed in Indianapolis. This was wonderful. Spacious room, very clean. Breakfast was great. Bacon and eggs, bagels muffins yogurt, biscuits and gravy, coffee and juices. Large clean bathrooms. (Pantene Shampoo/Conditioner products for those who need to know.) There are truckstop style gas stations/fast food restaurants and ample parking for those vehicles nearby. This hotel is right off I-70. This is VERY quiet... no traffic noises which was surprising! They were able to accommodate my request for a room close to parking. We had a few special requests and they met each and every one. Will absolutely stay here again. See you in 6 months!

"Beautiful hotel"

5
25/03/2018

Last minute stop heading home from Missouri caught in a winter storm. Was surprised to find such a nice hotel in the area. The lady at the desk was very nice and helpful. The hotel is beautiful, rooms are good size, tastefully decorated and very clean. Breakfast was very good as well with eggs, bacon, biscuits and gravy as well as a variety of cereals, breads, yogurts, fruit etc. I would definitely recommend this hotel

"Adequate"

3
25/03/2018

Staff is very friendly. Check-in and check-out were not an issue. Facility is located right off the interstate and easy to get to, but is not well light at night. Beds and pillows are NOT comfortable. Rooms are clean and are of average size.

"Veey nice place to stay"

5
29/01/2018

This a very clean, easily accessible, well lit parking lot and hotel. Wonderful breakfast buffet with multiple choices. Super friendly and helpful staff. Close to several resteraunts, interstate and gas stations.

"Great place super location for rest"

5
14/11/2017

I travel this route on a regular basis and found this hotel for my last two trips. Staff is top notch and the rooms etc are the best you will find in this price range which is very resonable for what you are getting. Also great location for someone who wants a nice safe, quiet location for rest on a long trip. I will return everytime I am on this route.

"Very Friendly Folks"

4
13/11/2017

Overall a nice, clean , and quiet hotel. The receptionist at the front desk was very helpful. The guest room was a little small but sufficient, it could also use a some better lighting. The restroom was nice and clean I would choose it again if I am in the area!

"Don't Stay here!!!Better off sleeping on the floor!!! Paper thin walls!!!"

1
08/11/2017

We stayed here 11-03-17 to 11-05-17. The staff were very friendly and the breakfast was good. That was the only thing good about this hotel. If you are wanting comfort and a good nights sleep then this isn't the place for you. When I first plopped down on the bed it felt like I was plopping down on the floor. At first I thought I was setting on the box spring. Nope, it was the hard as rock mattress! Then when it came to trying to sleep the walls are paper thin! The guests to the right of us were a little loud and we could hear EVERYTHING late into the night! Still tossing and turning all night trying to get comfortable. Morning rolls around we hear the guests to the left of us talking and moving around. I asked the next morning could we be moved. Manage said no and the guests on both sides to us would be gone. It still didn't make a difference, now we had to deal with a fussy kid until it feel asleep. By the time I left there I felt like someone had beat me all over my body and I was sleep deprived. NEVER AGAIN!!!

"Great stay in Brazil"

5
05/11/2017

The Best Western in Brazil, Indiana was a great stay. The hotel was very clean and the lobby was inviting. The desk clerk was happy and welcoming. Our room was clean, bedding was updated, and the bathroom was very clean. The breakfast was great and well presented. As in other reviews, the walls are a bit thin and the neighbors were pretty loud. They were part of a wedding the next day and we could hear a lot of their plans and their excitement. Otherwise, it was a very good hotel.

"Great stay"

5
29/10/2017

Had to go out of town for 2 weeks and the Best Western Plus accommodated me extremely well. I can't complain about anythi g but the bed. But hey I'm picky about my beds so that one shouldn't count. The breakfast was excellent, and as early as I had to be up was always on time for serving us early birds. The building looked brand new and rooms followed suit. I will stay there again!

"Best western covered bridge October stay"

4
28/10/2017

Nice place. Good breakfast. Clean and friendly. Walls a bit thin. Rates very high during Cov bridge festival. Water damage to 3rd floor hallways, need fixing cosmetically. Beds quite hard. Need extra blankets in rooms.

"Attractive Best Western"

5
28/10/2017

This is a wonderful Best Western. Having stayed here previously, I knew the decor was lovely, but I was really impressed with the comfortable mattress and the thick plush towels. I'd recommend this to any travelers for its easy access and courteous attendants.

"Fall get a way"

5
18/10/2017

Very Friendly & Helpful staff. Breakfast was good & tasteful. Very clean. Bed was a bit on the firm side but slept fine. Price was higher than usual but comparable due to covered bridge festivals. Good location.

"Enjoyable stay"

5
16/10/2017

We enjoyed our stay. Room was clean and staff was warm and friendly. The manager does an outstanding job in making sure her guest needs are taken care of. Check in and check out was smooth. I would recommend this hotel to anyone that needs a good night sleep. Beds are comfortable and pillows are perfect for my taste.

"Good nights sleep"

4
14/10/2017

My family and I enjoyed our stay. We would recommend this hotel to all travelers. The hotel is right off the highway very convenient for those of us crossing the country on the interstate highway system.

"Best Western Covered Bridge, Brazil, IN"

4
11/10/2017

Value for travelers. Only 2 restaurants in immediate area. 2 fast-food joints. Areas clean. Rooms clean. Beds comfortable. Helpful staff. Busy, but quiet. Convenient location. Would recommend to most road travelers.

"night mare !!"

1
10/10/2017

Isn't it strange that the first review I see, is sharing with readers the problem they had with the management. Hmmm This is not the place to stay. Maybe the owners should change management. Also, Best Western (corporate) you are getting a bad reputation!! I will never stay at another Best Western due to my experience with this hotel/motel/inn. Like other reviewers, I had problems with the management. I was quoted a price for my group (we contracted for 12 rooms) for $89.00 per room and when we arrived the price was $159.00 per room. We arrived at 9:30pm and there was nothing we could do but pay the price. The manager refused to talk to me beyond letting me know she can't do anything and this ($159.00 was the price- take it or leave). She said she did not quote me the original price and she would not honor it (I was quoted by an employee who no longer worked at this hotel), even though I had an e-mail stating the price of the room at $89.00 per room per night. I was told to take it up with the corporate office, which I did and they said they could not do anything. I have vowed to update potential patrons to stay away from this hotel, which is my suggestion if you are thinking about staying at Best Western Covered Bridge. Bad management, bad customer service-- recommendation-- do not stay here.

BestWesternHotels, Corporate at Best Western Plus Covered Bridge Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"NO Manager + NO Discount"

1
09/10/2017

They didn't honor my discount coupon I received by staying at this and other BW"S earlier this year. More important Every time I called about it the Manager was either not there or not avilable. This hotel was one of our favorites and we have used it 4 times this year and 2 times the past 2 years. But No Manager + NO Discount = Not anymore!!!! By the way the BW in Loveland Colorado didn't honor another BW discount coupon we had earned by staying frequently at BW hotels.

"Great hotel"

4
23/09/2017

This hotel was very comfortable, well appointed and beautifully decorated. We had 2 queen-size beds, fridge, microwave, table and 2 chairs. We are always happy to see that we have a table with chairs because we love to play cards in the evenings after dinner. We could walk to the Family Diner which is always a plus!! Comfy mattress and pillows. Lots of plugs for our electronics.

"Needed a place to stay, and surprise."

5
20/09/2017

Needed to stop on the way back to Toledo from a very long motorcycle trip. Sign on highway noted a Best Western. I thought that would due. To my surprise, it was a very nice hotel, and thought it would be much more expensive. They let me park my bike near the front entrance, for security. Whole place was very clean and neat. Room was large with couch. Had a very upscale appearance all the way around. Included breakfast was pretty good, not just donuts. Place even has an elevator. I would definitely stay there again even if i have to drive an extra hour.

"Opps...incorrect review of Inn in Brazil"

5
18/09/2017

I gave the wrong review of this hotel. This review was for the hotel: BEST WESTERN TRUMAN INN in Independence, MO Covered Bridge Inn was excellent in all areas. Clean, helpful and very easy to find! Vickie Nagel

"MOLD MOLD MOLD"

1
13/09/2017

Do not stay at this hotel....There was MOLD in our room as well as a variety of other stains. The room was generally unclean and the shower head was clogged due to lime buildup! It seemed like the room had been neglected for a while and only select items were cleaned. I was informed I would receive a call from management about the issues, however I have yet to receive a call. To be honest I have far better nights of sleep while deployed in combat!

BestWesternHotels, Corporate at Best Western Plus Covered Bridge Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Jewel off the beaten path "

5
11/09/2017

I was completely surprised at this jewel! We wound up extending our stay due to the staff friendliness, hotel cleanliness and location to our family. Elva has remarkable customer service! Each am she greeted my toddler granddaughter with a smile and warm greeting. I had a issue with how I booked when I tried to extend and Elva and the manager had it cleared up quickly. Breakfast is typical of a continental menu. Several options for all palates. Cleaning staff does a great job cleaning the rooms and engaging with the guests. I saved this as a favorite for future visits

"Great stay"

5
11/09/2017

I would totally recommend this hotel. Very nice. Good breakfast. And a GREAT price!!! No pool or hot tub tho. The hotel is right by I 70. Easy on and off. There is a McDonald's and Burger King right there too for something quick to eat or drink.

"Great stay"

5
08/09/2017

Hotel is in like new shape, always smells clean, prices reasonable, easy commute to Indy, Terry haute, breakfasts items always have great choices, love the manager, everything looks like the first time it opened, can't wait til pool opens

"Visiting Family"

4
05/09/2017

The exterior was cared for and the Interior was clean. The Front Desk check in was quick & easy. The room was comfortable and the staff that I worked met was nice and quick to respond to request for more towels. The price didn't break the bank and the Breakfast was Great.

"Sweet red head on your over night shift!!"

5
04/09/2017

She is always so happy to see us when we arrive late at checking in to hotel we have tipped her $50.00 for being a bright young lady. Every time we are here she is working hard in making things perfect like the breakfast buffet. Everything nice and straight and clean.. I think her name is Ashley my husband found her name on receipt when we cheacked out with her very nice girl she needs an advance in pay.. just pointing out a good worker you have and we love staying at this hotel except for the rough sheets everything is swell we will be back again for covered bridge festival and hope too see Ashley again.. thank you Mary and Ben Howerton

"one night stay"

4
03/09/2017

convenient and a pleasant place to stay. I recommend it. The staff was very friendly and made you feel as if you knew them. The rooms are clean and the breakfast was to my liking. The motel says Brazil , In. but it is actually located just off the interstate. I did hear a big truck in the night but not the fault of the Hotel. We have stayed here once before and would stay again if in the area.

"Comfortable but noisey"

3
29/08/2017

Nice room, nice bathroom but need grab bars for seniors.person above my room pounded all night. Construction people stay here. Close to a large truck stop. Very handy for I70. Several miles to Brazil's restaurants.

"Always a good place."

5
27/08/2017

We made reservations online and was not disappointed when we got there. They are always polite and curtious and there is always a good breakfast.. The staff is very helpful, we needed a shower chair and they provided one. How cool is that?

"Great as usual"

5
23/08/2017

We have stayed here before and keep coming back. Rooms are reasonably priced and larger than most Best Western. The facility is fairly new and nicely maintained. The staff all seemed to genuinely want you to have a pleasant stay. We had dealing with front desk, breakfast staff, and people that clean the rooms. We will be back.

"Good stop over"

4
21/08/2017

Easy access from highway, good restaurants in area, reasonable breakfast, rooms clean and good size. Check in staff wonderful and friendly, morning staff seemed very tired and when asked a polite reasonable question overreacted, scary!

"Worth the Money"

4
15/08/2017

It is a very clean, well maintained property and offers good value for your money. The only problem was that the beds were very uncomfortable. The staff was very courteous and helpful and friendly. I would recommend staying here without hesitation.

"Vacation"

4
30/07/2017

This was where we decided to stop after a long drive. When we walked in we were greeted by a very pleasant and smiling desk clerk. She was very patient while I fumbled around looking for what I needed and kept a light conversation going. She explained everything we needed to know very clearly and concisely. The rooms were decent size and clean. The breakfast was good and had a decent variety. We were very pleased with the value for our dollars.

"REALLY average"

3
29/07/2017

My husband and I stayed here during a 6500 mile trip across the US to sightsee and visit family. The first thing you need to know is that the hotel is NOT in the town of Brazil. We made the mistake of thinking it was and chose our route accordingly, meaning we had to drive quite out of our way in a Midwest thunderstorm – NOT fun. It is situated on a busy intersection just off I-70, so if you're sensitive to road noise, you might want to rethink it. The second thing is – while it's called the “Covered Bridge Inn” due to its proximity to the covered bridges of Parke County (worth seeing!), the staff has no information or knowledge of these bridges. However, it was clean and comfortable, and the folks behind the desk are friendly.

"Best Western's new image"

5
25/07/2017

The updating of the BW's were so nice that we booked only BW's on our trip to Michigan. Nice and comfortable rooms that were clean, comfortable with good mattresses and nice size rooms. If BW continues this image we will book only BW, if possible, on our trips.

"Who are you?"

2
06/07/2017

I would have rated this hotel a 4 except for their customer service. I'm not sure if the staff or management believes that they are part of the Best Western family. My wife and I stayed at 2 previous Best Western hotels on our trip and had a smooth check in because the staff said I was a Best Western Club member. At this Best Western on June 30 I had to show my credit card, ID, etc. upon check in. Upon checkout my wife went to turn in our card keys and request a copy of our bill. Staff told her they would not print her out a bill because we had reserved our room through a 3rd party. When my wife came to the car and told me that I said tell them that I reserved our room through the Best Western web site. She returned again and said the staff had called the manager and he said not to print a copy of our bill because we had booked through a 3rd party not directly through them. They said we had to call Best Western to get a copy of our bill. My wife said she was treated like a 2nd class citizen. Later that day I called Best Western Corporate and said ARE you Best Western? Do you see my club membership along with my 3 different hotel stays? He said yes and he would call the hotel to have them email me a copy of our bill. He placed me on hold but when he returned he said they will not send you a copy of your bill without approval from the manager. The Best Western representative said he would fill out a complaint form for me. After 10:00 that night I received an email copy of our bill. If you book your reservation with this hotel through the Best Western web site and are a Best Western Club member be aware that this hotel views that as a 3rd party site such as Expedia or Travelocity. They only give receipts if you bill with them directly. Why they call themselves Best Western is beyond me. I will NOT stay at this hotel again.

BestWesternHotels, Corporate at Best Western Plus Covered Bridge Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Very good!!"

4
25/06/2017

After 300+ miles on the motorcycles, we arrived at the hotel. Less than a 1/4 mile from the interstate, middle of nowhere, was cautious. Surprised by what we had. Very clean and updated rooms, quiet AC-where we had to wonder if it was running. We find it hard to sleep in motel beds, but beds were comfortable and fell right asleep. This was a shot in the dark pick, and exceeded expectations.

"New Hotel"

4
22/06/2017

Fairly new place I believe. Very clean and comfortable. Decent free breakfast. Good prices compared to others in the area and NO tourism tax on the room. Easy on/off relative to the interstate. Only drawback is the lack of good restaurant selection close by.

"Very clean and nice"

5
21/06/2017

I stayed at this hotel twice within a week. Took a short trip to Michigan and this was the almost half way point of my trip. This hotel is convenient to the interstate, has food close by, is quiet despite being busy, is clean and comfortable. The staff is friendly as well. Wish I could tell you about the breakfast, but I did not partake either day. I would recommend this hotel and I will be staying here again.

"Good Accessible Accomodation"

4
13/06/2017

The staff here is very friendly and helpful. The accessible room I have been in twice now has one problem that probably cannot be fixed; it is next to the elevator. The hotel is across the street from a popular truck stop, and the elevator is operated all time of day and night and can disturb sleep. I discussed with the staff the fact that the accessible shower, being so tall, has an inadequate shower curtain. I suggested they post a sign instructing those using that room to ask for extra towels and place them along the entire length of the shower stall so the floor does not flood. The hot breakfast is a boon to early risers and is served at 6 a.m.

"Beautiful venue"

5
06/06/2017

Staff was excellent. Local Restaurants within walking distance. Will return next time business allows. Hotel sits beside a lake that is loaded with geese. Patio for every room that allows you to sit outside and enjoy mother nature. Very unique setting.

"Great place to stop for the night"

5
20/05/2017

My wife and I used the Best Western in Brazil, in. on our way back from New York. The appearance of the hotel was very nice. The room was very clean and nicely furnished. The staff were helpful and friendly. The hot breakfast was one of the best that we have had in our travels. I would highly recommend this hotel.

"Top of the line motel"

5
18/05/2017

From check in to check out I would recommend anyone to stay here.the clean rooms and friendly staff are all top notch.this is only best western I'll stay in for problems I had at some others and I stay here every time I get I chance

"Great Staff, Clean and Easy to reach"

4
03/05/2017

Went to Depauw Mom's Weekend for my daughter's sorority. This was 25 minutes away. Clean rooms, comfortable beds and great staff. The breakfast was hot and the lady overseeing the food was so attentive. Really enjoyed my stay.

"brazil best western"

5
02/05/2017

great hotel and the night clerk friendly and made the checkin and out so pleasant and fast and this hotel was great had plenty of parking since I was driving an big food truck. friendly and professional people

"Quick place to sleep"

5
27/04/2017

I was taking my son turkey hunting and we needed a place to stay, so we decided to try the BW Covered Bridge Inn. When we went in we were treated by a friendly staff it was very nice inside the lobby. Check in was fine and then we went to the room and I was pleasantly surprised how nice it was. The room was very clean, beds and pillows were very comfortable and the bathroom was very clean and neat. The room was very nice and my son and I enjoyed it and had a good night sleep. Plenty of free parking, not much around the Inn other than a couple of truck stops and a Burger King. I would recommend the use of this Inn!

"My stay"

4
27/04/2017

I save the best western would of been good except the staff was rude they need to understand the customer service is very important in this line of business the rooms were wonderful everything was fine the beds were just staff

"Nice place"

5
25/04/2017

This was our second visit, place is clean, staff was very friendly. Hotel is right off the interstate and easy to find. Breakfast was ok but nothing was outstanding. I had an 8' cargo trailer and car and we had no problem parking

"Very nice hotel"

5
22/04/2017

We stayed here one night on our way to Kansas City. Very nice hotel, clean, comfortable bed and friendly staff, especially the woman who checked us in. Breakfast was the usual BW fare. There were only 2 dinner options near the hotel. Suggest you go to Family Table (recommended by the staff at check-in) which is across the parking lot and not the restaurant at the truck stop across the street. Prices were extremely low, food was home-cooked and servers were friendly.

"Nice place to stay"

5
21/04/2017

I stayed here on business the last two weeks. This is a very nice motel and very clean. It smells so good when you walk into the lobby. I don't know what they use but it is nice. Adequate parking and easy access to the interstate. Breakfast is good too with plenty of hot items.

"Nice and new with a couple of glitches"

4
15/04/2017

This is a nice , new, well run facility with a couple of glitches. The front door needs to be repaired. It makes a horrible noise when sliding open and first floor rooms near it hear that each time. If you have a pet know you'll have to be on the first floor and will get the associated lobby and breakfast area noise that goes with that. Construction is typical of a lower end hotel. Nicely decorated but walls are thin (could hear snoring in next room) and you'll hear people walking in the room above you. Book 3rd floor if you don't have pets. Nice features... There is an elevator to get to 2nd and 3rd floor rooms. Also entire hotel is non-smoking.

"Nice but dusty"

4
12/04/2017

Walls were very dusty. So dusty the people before use wrote the word "dust" on the wall in the dust. When the lamp by the left side of the bed was turned on, you could really see it. But, other than that, it's a pretty nice hotel. Will stay again. Very nice staff

"Great stay!"

5
07/04/2017

Great place to stay for a family! Clean room and kind employees! One of the best free breakfasts I have ever had! This Best Western feels safe and comfortable, it has easy access to the main roads and I will stay again!

"Clean, friendly and well-priced"

3
24/03/2017

Easy place to find, right off the highway. Check-in was fast and friendly. The property was 4 years old and still felt new. The rooms were adequate in size and well laid out. The bath was a little small but very clean. It also had no assist bars in the shower. The bed felt a little hard and the pillows were fat useless lumps. Breakfast was okay and very well cared for by two ladies. The place had two negatives: the walls were very thin and we could hear a conversation in the next room. Next, the place was located at a "dry exit".......it was necessary to drive 4 miles north to Brazil to get an alcoholic drink. WiFi was a little slow.

"Nice and friendly"

5
01/02/2017

My family stayed in this hotel for 9 nights and absolutely loved it. The staff was super friendly and just all around a great experience. The only issue i would say it the 20$ a night pet fee kinda pricey but the staff and room made up for it. All in all a great place.

"Do not stay at this hotel"

1
17/01/2017

Terrible service. Dishonest manager. Quoted one rate for our group of 12 rooms and raised the nightly rate 90% when we arrived. Best Western (corporate office) was useless. Do not stay at this hotel. You will be disappointed

BestWesternHotels, Public Relations Manager at BEST WESTERN PLUS Covered Bridge Inn, responded to this review
So sorry for your experience. We have brought your concerns to the attention of the management and front desk staff. We appreciate your feedback and hope that you will give us another chance if you return to the area. Thank you. - Best Western Hotels & Resorts

"Frustrated"

3
28/11/2016

Scratchy sheets and towels. T paper like sandpaper. Pillows were hard. Breakfast was good. Choices were normal. Our room shared a wall with the elevator shaft. Very noisy. Seemed to be a nice new hotel. Finishes were very nice. Staff should have notified the ADA room location. Would never have booked the room.

"Watch Prices CAREFULLY"

1
02/11/2016

When I made a reservation I was unaware of "Festival" prices which I found out at check out it was DOUBLE what the normal rate was. When I called about it they basically told me it was my fault for not asking. I don't recomend this hotel.

"Festival"

4
27/10/2016

Great hotel with a hot breakfast. Would stay here again. The only complaint I had was that the walls are thin. You can hear everything that your neighbors are doing. Overall great place . It is a newer hotel and the warms were big. Front desk was helpful in any questions you may have.

"Covered Bridge"

4
26/10/2016

Hotel was clean, staff was great, breakfast was typical "free breakfast". The only complaint was the mattress. It was very soft, sagging and worn. It felt like I was going to roll off the mattress. I knew the hotel was fully booked so I did not mention it to staff until we checked out.

"Weekend Getaway"

5
25/10/2016

Stayed here when we went to Parke County Covered Bridge Festival. Hotel is only 3 years old, so everything is still very modern, fresh and clean. Room was very comfortable. Bed and pillows were quite comfortable. Breakfast was very good. They had pancakes, sausage gravy & biscuits, bacon, scrambled eggs. There was yogurt, cold & hot cereals, fresh fruit, bagels and assorted mini muffins. Hotel is just off the interstate. East to get to. There are places to eat nearby. The front desk personnel were very friendly and helpful.

"Getaway Weekend"

4
25/10/2016

Stayed here for a getaway weekend to Parke County Covered Bridge Festival. Was not too far away. Easy to get to. Is a newer hotel, so everything is still very fresh and clean. Room was comfortable. Breakfast was good.

"Covered Bridge"

5
22/10/2016

Actually very well situated for Bridgeton and Mansfield and even Rockville! The hotel is very clean and very well maintained. Couldn't be happier with the free continental breakfast either. Awesome selection and quite tasty! Good choice all around!

"Great stay for the Covered Bridge"

5
21/10/2016

We stay every year at this Best Western for the covered Bridge festival. We like the location and the service we receive. The staff is very accommodating and the facility is always neat and clean. We love the convenience of the location and the breakfast is great. You can always count on a good experience

"BW Covered Bridge Inn"

5
21/10/2016

This is a great place to stay. The room is always clean. The breakfast is always fresh. The staff is always friendly, very efficient and eager to help. We received a warm welcome from the manager right at the entrance to the hotel. Best night sleep in a very long time. Beds and pillows are very comfortable. I would recommend this location if you are staying in Brazil Indiana. It is very convenient to the highway.

"Wonderful stay"

5
20/10/2016

I brought 43 people to the Best Western during the Covered Bridge Festival and was very pleased with the hotel and service. I would use this hotel again. There are also a couple restaurants within walking distance which is nice (Iron Skillet, Family Table and Subway) Family Table was very good.

"Excellent Hotel"

5
18/10/2016

We have stayed here multiple times when we travel to the Covered Bridge Festival in Parke County, Indiana. The hotel location is perfect. It is very clean. Breakfast is great. Staff very courteous and helpful. We plan to stay here again next year.

"Driver"

3
15/10/2016

The hotel its-self was great, including the front desk attendant, who check us in. She held her self amazingly, considering she had a line of people wanting rooms or to check into their rooms. Not to mention the telephone constantly ringing. There was another woman behind the desk with Heather,I believe it may have been the hotel manager. This lady didn't lift a finger to help the desk attendant out. Myself and other guests couldn't believe this woman didn't even attempt to help out.. I felt really bad for the Front Desk Worker, and applaud her for keeping herself together and doing a fantastic job. Thank you! Western Driver

"Comfortable and good value"

4
14/10/2016

This looks like a new or freshly decorated hotel. Room was clean and attractive. Staff at front desk were pleasant and outgoing. Breakfast was very good with a wide range of choices. Our only reservation was that our room on the first floor was noisy. Ordinary steps and movements by the people in the room above us could be heard clearly through the ceiling. If you book here, we recommend that you request a room on an upper floor.

"GREAT STAY, LOVELY PEOPLE and VETERANS DISCOUNT!!"

5
06/10/2016

Indiana is known for it's covered bridges, so it's no wonder that the Brazil, Indiana Best Western would have 'covered bridge' in the name. We have come to really enjoy the Best Western Plus brand. We are Hilton and Hampton Inn people and one can feel the competition with these hotels; daily fresh sheets, fridge, coffee makers and microwaves are all standard. BW Plus doesn't provide those trendy perfumed pretty-pretty shampoos and soaps, but we bring our own anyway. Soon will be the annual covered bridge festival and if you are here for that give this place a bash. There's antique booths all over this area during the festival; so go get your fill of handmade items and kitsch as well. The people at this hotel are fantastic, wonderful folks. Checkout is 11 am but that can be extended to noon for those wanting to stay up late. Hot breakfast is served from 6 am-10:00 am, different than other Best Westerns which cap it off at 9 am. And they have bacon (YUM!!) as well as the standard sausage, eggs and pancakes. Didn't see a waffle iron but hey, who needs waffles when there's BACON! Book on Best Western Rewards for a veterans discount. Ask about AAA as well as AARP. Another upside? You can tell your friends you went to Brazil!

"Reunion Weekend"

5
06/10/2016

The Covered Bridge Inn was great. It met all our needs. The staff was terrific. Room was quiet and comfortable. Breakfast was excellent. We would definitely stay there again. The decor of the hotel was beautiful. There was a small exercise room which was adequate for our needs,

"Not your parents' Best Western!"

5
03/10/2016

I booked this property for one night on our way to another property. I was very pleasantly surprised as I had not stayed at a Best Western for decades. This hotel exceeded my expectations. It is located very close to I-70 but was very quiet. The check-in was friendly and efficient. The room clean and beds comfortable. The real surprise was the breakfast -- well stocked and a cut above the other free breakfasts I have had in similar hotels. I visit this area periodically and would not hesitate to book this property again.

"Newer hotel, nice and clean"

4
03/10/2016

My family stayed here on the way back from a trip out west. It was really late at night when we checked in and we were exhausted. We had reserved two rooms and were happy that they were next to each other on the main floor. We had to use the pull out sofa in one of the rooms. It was brand new and it was quite obvious because someone hadn't even bothered to remove the plastic from the mattress. My kids said the pull out sofa wasn't comfortable. I was surprised that they didn't think it was, since it really hadn't had much of a chance to be broken in already. There were no blankets for the pull out sofa bed so I had to go to the front desk and ask for one. The lady working didn't know what kind of blanket to give me. I told her that all that was in the room for the sofa bed were sheets. She ended up giving me an extra sheet to be used as a blanket. The king bed that we slept on was super hard and hot to sleep on. You could feel yourself sweating into the mattress below. Turns out there isn't any kind of mattress pad or protector on the mattress. The only thing between you and the bare mattress is a thin sheet. We were so tired that we didn't have a hard time falling asleep despite the uncomfortable beds. Breakfast in the morning was adequate, nothing special, just your average hotel breakfast. Overall this place was pretty nice. I really think they should go through all the rooms and remove the plastic from the sofa beds. Someone's little one could find this and bad things could possibly happen. Also, there really should be some kind of barrier on the mattresses before you put the sheets on, over time, these brand new mattresses are going to be full of yuck from people sweating, body fluids,etc..

"Always nice"

5
29/09/2016

We had stayed there before and chose to stay there again. It is a surprise to find such a nice facility next to a corn field. The staff is always nice. Rooms are always comfortable and very clean. We will stay there again when in the area.

"Noise Level"

3
28/09/2016

The walls are not very well insulated. In the evening, I could hear the conversation in the room on one side and when I was utilizing the bathroom the next morning, I could hear the woman on the other side singing.

"Pleased with my stay"

4
15/09/2016

Nice convenient, quiet hotel with pleasant staff. Rooms clean and comfortable. Walls are thin yet fortunately I had quiet folks on each side of room. Internet not great. It disconnected frequently requiring reconnecting process and waiting for reconnection to complete. Breakfast offerings were minimal and not many healthy options (e.g., boiled eggs, plain non-fat yogurt). No newspapers available either. Would stay again though if in area and can't get a decent room in Indianapolis.

"Trip to California"

3
13/09/2016

While moving from Pennsylvania to California, my husband and I stopped in Indiana overnight. While the hotel was new and nice, the walls were thin and we could hear our neighbor's TV and talking until 1AM. The Staff were nice. The general area is very uncomfortable for LGBT people. I would not choose to stay here again.

"Would not recommend this place"

2
02/09/2016

We just stayed one night that was enough.The girl who check us in was not very friendly she had to change some stuff so our friends could get there points for this stay she acted like it was such a bother. The place is new only opened 3 years she said the pool was not finished yet what!!! after 3 years also the keys did not want to work all the time. our friends stool leaked so they had to get towels to wrap around the bottom. she did not call maintenance. The cable was awful a lot of static. would not recommend this place until they worked out the bugs. Oh by the way the walls are very thin could here someone going to the bathroom next door.

"Very Nice!!"

4
27/08/2016

Very clean, friendly staff! Offered me an apple when I checked in because I was so hungry! Had no real problems, would stay again! Good value for the money. Had an issue with teh TV reception, and they were right up there and fixed it, no problem!

"Delightful experience!"

5
25/08/2016

The staff and accommodations exceeded our expectations! Little things like putting the wall mirror opposite the closet mirror door so we could use them together, and the kindness when we asked for plates and forks to eat the dessert we brought with us. It reminded me of the wonderful experiences we had in Ireland. truly customer oriented!

"Not a Plus"

2
04/08/2016

The only thing makes this joint a plus is it's relatively new. Too many things wrong can't list them all. Requested 1st floor rm on the best western site. No record I was told even tho it's rite on my email confirmation, and 1st floor is reserved for pet "friendly". WHAT? Got 3rd floor. "You don't have to walk far" OK if the elevator would just get here. Guess all those construction guys coming out of 1st floor rooms this morning had pets! EXTREME road noise, had room on the front, huge petro station rite across st. big trucks pulling in and out all nite. If u have to stay here get odd number room toward the east. Otherwise, go on down the road, it's probably cheaper. The room rate for this place is way out of line. Never again!

"Pleasure"

5
03/08/2016

What a pleasure to find this great motel in Brazil, ID! Don't know what we were expecting from a town we'd never heard of, but what we got was a really clean, nice motel with a friendly staff, nice mattresses, breakfast -- an oasis to a traveler. Also, a great family restaurant within easy walking distance. The fish dinner was great!

"Excellent hotel on cross country trip"

5
31/07/2016

We were very satisfied with this hotel. It was very clean, our room was comfortable and attractive and breakfast was above average with scrambled eggs, bacon and Activia yogurt instead of cheap artificially colored yogurts. I saw employees constantly cleaning. We ate in Brazil at Pappy's which had excellent food for a great price. All in all, we had a quiet night's sleep and left full and content.

"Vacation out of state"

5
29/07/2016

This was a very clean, friendly, and accommodating hotel. Our brief stay here was extremely pleasant. We will definitely stay here again if the occasion arises. If our trip doesn't require us to pass this way again, we will use a Best Western wherever our trip takes us.

"A familiar place to lay your head"

3
27/07/2016

Although our sleep could have been better, we feel very much at home at Best Western Hotels. The staff are friendly, the breakfast is adequate, often there is laundry and LAN internet connections, pools and Business Machines, plus exercise equipment. The Value is there and we're sticking with BW and BWP as much as we can!

"Best Western, Brazil, IN"

5
19/07/2016

Excellent motel. Very good breakfast, with pancakes rather than the same old waffles that other chains offer! We had planned to stay at Drury Inn. They were full, and recommended this Best Western. Glad they did! It worked out very well, and was just as nice as Drury.

"Great Place for a great price!"

5
18/07/2016

This hotel was amazing. It was very clean, very comfortable, and the staff was great! The breakfast was good, the beds and pillows are so comfortable. We can't wait to stay at this Best Western again when we come back to Indiana. Perfect place and a great price.

"Unexpected Value"

4
17/07/2016

I found this hotel near Terre Haute when I saw all of the inexpensive hotels were full or had bad reviews. This looks to be a pretty new hotel, so of course it was well kept. We only stayed one night, so I can't give a good long term review. The front desk was friendly, the room was of good size, and the bed was comfortable. The only complaint was no pool, but this appeared to be a hotel aiming at business travelers, so pools probably aren't high on the list of needs. The breakfast was also only OK, as the selection was limited.

"Traveling to Arkansas"

5
14/07/2016

nice place to stop and rest your body after driving all day. stopped and checked if they had rooms, nice place, breakfast in the morning. rooms were clean and comfortable. staff told us were to goa and have dinner. Very nice people!!!!

"Perfect for stop on road trip"

4
12/07/2016

We stayed here on our way out west, and heading back home, we tried it again. Great hotel if making a road trip. They don't have a lodging tax which is nice. Place is clean, rooms are roomy, staff is friendly, Parking right out front. Breakfast has just what you need. It's budget, so no complaints.

"Confort at its best"

5
04/07/2016

Clean rooms and lobby, quiet halls and rooms, and comfortable beds.Polite people at front desk and in the maid services. I Would recommend to any one. Easy access, plenty of parking, and nice places to eat in the area. Easy access to gas as well.

"Thi is a triple plus"

5
02/07/2016

When we are on road trips we usually stay at Best Westerns because of the rewards benefits. This one in Brazil, Indiana rates a triple plus in our book. Everything about it: comfort, cleanliness, service, is entirely above standard. Location is not near any big tourist area, but it is right off of Route I - 70. We highly recommend it.

"Vette trip"

5
27/06/2016

Booked a room at the BW Covered Bridge hotel on our way to Indianapolis for a Vette show. I knew when we walked in the lobby we had book the right hotel. It was so clean that I asked if it was new and the lady at the desk said it was almost 3 years old. The next morning when we went down stairs for the complimentary breakfast there was wiping everything down. If you want clean stay here !!!

"Good, despite issue!"

4
24/06/2016

This is a good hotel -- modern, clean, friendly, decent breakfast buffet, etc. Our only issue was arising in the morning to find there was no hot water for the shower! Eventually it came to light that there was a problem with the hot water heater. But to their credit, the hotel apologized and gave us back a portion of what we paid for the inconvenience.

"Good option for the middle of nowhere"

4
22/06/2016

Very nice value hotel in the middle of a truck stop exit off 70. No reason to stay more than one night. Better places in town (Terre Haute). Free Breakfast remincent of Army K Rations (which is to say okay but could certainly be much better or much worse). Very Comfortable Bed. Low shower Pressure . Very Clean throughout.

"Like New"

5
19/06/2016

The hotel presents itself like it just opened last week. Everything appears brand new, except the staff....they work together like seasoned veterans. They took much pride in the facility and the surrounding area....providing information on local restaurants. Great Job

"Nice Place"

4
17/06/2016

We stayed on our way home from a reunion. Had the ADA room on the first floor. It was wonderful, except that the shower mist went onto the floor which then was very, very slippery. Other than that one thing, this facility is very nice. Bed is comfortable, a/c worked well, breakfast was good and we even did some laundry in the guest laundry. The staff were very friendly and attentive. Overall, it was a very nice stay.

"Comfortable and Welcoming"

5
14/06/2016

I could not have been more pleased with our stay. We only spent one night while attending a wedding but our room was beautiful and very clean. The bed was extremely comfortable and everything in the room was in working order. The staff was welcoming and sincere and the complimentary breakfast was excellent. Would definitely recommend!

"Worth a Repeat Stay"

5
08/06/2016

My team has stayed here on two different occasions and enjoyed both trips immensely. The accommodations are extremely clean and the staff is incredibly helpful. We travel a lot and will definitely be coming back.

"Very nice"

5
04/06/2016

Clean rooms. Nice people. Not much to eat unless you like gas station food. The people are nice. I felt safe. The decorations were nice. Internet Wi-Fi cable. Easy to find off the highway. Easy to get off and on the highway. Not much parking unless there were some around back.

"Overnight stop"

4
02/06/2016

Clean common space and a fair breakfast. The rooms are comfortable and clean. It was a bit noisy. Three floors with an elevator. The staff was busy during down time with cleaning the common areas. Good parking area. Close to Pilot truck stops. Would stop here again.

"Overpriced"

3
26/05/2016

For being in the middle of nowhere, this hotel was certainly overpriced for what we got. No pool, yet they have been in business for 3 years. Where other BW in the 50 mile radius were priced in the $75-$90 range, this one was $112. The room smelled of old socks and the bathroom had not been cleaned thoroughly. Bed was moderately comfortable. breakfast ok.

"Great stop"

5
16/05/2016

We were traveling from Tennessee to Illinois and stopped here. It is a newer hotel, clean, beds were comfortable and a good breakfast. It is right off the highway but no road noise. There are several gas stations nearby which was very convenient. I would stay here again.

"A Rating"

5
14/05/2016

We are Best Western loyalty members and this is one of the best hotels in which we have stayed. It is newly built with spacious rooms. It is the second time we have stayed in this hotel during the past two years. It was not in our GPS so we entered the Family Table Restaurant in the GPS for direction which is within walking distance of the hotel and serves excellent homemade meals at reasonable prices. The hotel is reasonable priced and we would stay there again. Gas stations available at this site as well.

"Updated, Clean & Comfortable "

5
13/05/2016

Once we read the favorable reviews, we pushed on an extra 90 miles to stay at this hotel along I-70. Both on the phone, at check-in & checkout, Aires, was friendly, welcoming & helpful. She immediately took care of a minor concern in our room. We had a restful stay, an ultra clean, updated room & delicious breakfast. The Midwest hotel coupon book rate of $74.99 was accepted & only one small sales tax! Highly recommended hotel when traveling anywhere near Terre Haute or Brazil, Indiana.

"Very clean, friendly staff"

5
09/05/2016

The room was very clean. Staff was kind and friendly. Would stay there again. We always stay at Best Western whenever my wife and I travel. I always get a room at the spur of the moment as I do not want to be tied to a destination and Best Western always has provided us with a room.

"not for cash customers/ club members"

3
25/04/2016

if you are a club member the hotel doesn't live up to plus rating, heaven forbid you try and save limit on your credit card and want to pay cash. employees poorly trained for check in if it isn't the norm and slow if it is. will drive to next exit next time, rate doesn't justify location.

"Great Hotel Experience"

5
14/04/2016

GREAT EXPERIENCE: Very clean Hotel, great helpful staff, extremely comfortable neat room. WONDERFUL STAY We do highly recommend this place to anyone traveling through Indiana & this is way better than staying in Terre Huate, not that far away

"En route from Texas to Ontario"

4
10/04/2016

After a long day of driving, and all hotels in Terre Haute being booked, got back on the highway and the next exit had the Best Western Plus, and it was an excellent choice. I would definitely return. Rooms were comfortable, breakfast was very good and staff were friendly. And only one tax on the room which is awesome. Will definitely stay there again when I am on the road.

"Decent place to stay"

4
07/04/2016

Needed a place to stay on the way home from St. Louis and stopped here. Tammy at front desk was very nice and helpful. Everything was very clean. I liked the bright well lit halls and lobby. Very plainly decorated, almost too white/plain in rooms. But that's minor. Took a shower around 8:00am and water was like warm quickly running out of hot water altogether. Just before I stepped out, the warm water returned. Breakfast bar had a great variety. Pancakes were very good, but very small (they come out of a dispenser which is great, no mess and fresh). A staffer indicated it was a new machine so they still had adjustments to make on size; I would definitely increase the size! No lodging tax which was a bonus! Would definitely stay again, overall good place.

"Comfortable stay"

1
29/03/2016

I would stay here again. All staff was very pleasant and accommodating. Clean lobby and breakfast area. Room was clean overall and everything in good condition and working. I had my husband clean the headboards though since you could see the dust on them. Breakfast was eggs, bacon, sausage patties, french toast, yogurt, pieces of fruit, bagels, bread, mini muffins,2 cold and 1 instant hot cereal. Bed sheets were scratchy, not the best quality.

"A good stop"

5
25/03/2016

This is a clean motel with a warm feel to it. Lobby is nice, front desk straight a head as you walk in, with the breakfast area to the right. The staff is friendly and helpful, they like working here. Easy to get to off the interstate with gas stations near by The bath rooms are very clean, with everything you need to get refreshed. The fitness room has free weights up to 25 lbs. and good cardo equipment.

"HALF WAY HOME"

5
24/03/2016

We have stayed here 4 times. We travel from Michigan to Tennessee and back, and this place is half way. It's a fairly new build and the rooms are clean and comfortable. We have a mid-sized dog and they are friendly towards her also. We had a small problem one time with the hot water and they made it right with us immediately. Also they have a great breakfast with 2 women who prepare it every morning. I have never had a problem with the staff or anything else. I must have booked at the right time, as I have read other reviews about this place and never had those problems. We will definitely be staying there again.

"Only thing cold and frigid was the manager"

1
01/03/2016

The fridge in our room was lukewarm at best. Contacts front desk demanded speak to manager but she dodged us ! Come to find out lives there. She not only didn't care but when we did finally run onto her she was texting someone else whole time. Asked for district manager or owner she replied unavailable. I wannaknow how this woman keeps her job.

"Management issues"

1
26/02/2016

We recently visited the Best Western on a road trip. I had just finished working over 100 hours the prior week and felt it would be a good idea to stop in the late afternoon. We saw a sign for Best Western and looked up the nearest Best Western on our phone as we have stayed in the past and typically find it a good place to stop on the road. We booked via Priceline. The receptionist asked us if we had a reservation when we walked in and I said yes and gave my name. She only then asked for my license and credit card which I assumed was for incidentals. We went up to the room and in less than an hour realized this was the wrong Best Western. We made a foolish mistake but I tried to talk the manager (I believe ronda?) and asked her why the front desk didn't let us know we didn't have a reservation. I really couldn't follow her line of logic but she explained this was our fault. She informed us, she would talk to higher management and call us that night or the next morning with a final answer as we went to the original reservation hotel that night. A few days passed and we called the Best Western at Brazil and they said a manager wasn't available to talk. We then called the corporate headquarters and amazingly the manager called us within 10 minutes (ronda) and informed us she spoke with higher management and decided no refund would be issued. Ultimately, I like Best Western and this wouldn't stop me from going to another in the future, but good management would have handled this situation differently. Another manager may not have given a refund which I don't find unreasonable, but they would have admitted they made a mistake at the front desk and called the customer back when they said they would. Another concern of mine is that the girl that checked us in kept saying our room number out loud. I informed the manager that the room number is typically circled on the room key card. She simply didn't care. No big deal until your daughter, wife or other female friend is traveling alone and now are perfect targets to have their privacy invaded by the 10 other people in the line. (FYI, new hotel and it was note listed on google maps)

"Perfect place to stay!"

5
11/01/2016

This is a fair priced hotel with exceptional cleanliness and customer service. I was exhausted so pleasantly surprised at how comfortable and clean my room was. Manager on duty and front desk got me registered fast. Breakfast was good, a nice selection.

"Wonderful stop in the Middle of Nowhere"

4
11/01/2016

I found this hotel to be very pleasant. The rooms were clean and comfortable, the staff was helpful, and the location was extremely easy. It was a convenient location and great stop for continued traveling.

"Nice hotel"

4
29/11/2015

I thought this was a nice hotel. I love the decor. Very friendly and welcoming. The staff was there to assist with any problems. They were always friendly too. The breakfast ladies were awesome. They were always on top of getting things done and making sure none of the food was low. Great choice for breakfast! The bed was a little hard for me and the internet was a little slow. Other than that it was great!

"Very pleasant place to stay"

4
24/11/2015

We were in town for a cross country meet and ended up booking a last minute availability here. Very conveniently located to the national course if you are coming in for a meet, but not as close to the area's restaurants, etc. The hotel itself was newer, nice and clean and felt safe. Very nice breakfast in the morning and very pleasant lobby space. Only downsides were quite a bit of noise from the hallway (not any more or less than any other hotel in this class) and the check-in was exceedingly slow. Had there been a line, it would have taken an hour! Very pleasant staff though. I would definitely consider staying here again the next time I am in the area.

"Booking a block of rooms"

2
16/11/2015

The hotel itself was nice. However we were booking a block of rooms because our cross country team was racing near by. The manager was terrible to work with in all aspects. She never returned calls, was not organized and made our booking a block of rooms a nightmare. Would not recommend trying to book at this hotel for a large group. Check in took almost 20 minutes per person. I have stayed at many hotels and have booked room blocks for other events and never had a terrible experience like this one.

"Wonderful Staff"

5
10/11/2015

Rhonda and all of her staff were wonderful! Caring and courteous in every way possible, all the way around. Hotel lobby, bathrooms, breakfast area and rooms were very clean! Beds were soft. Breakfast the next morning was great! Thank you again!!

"Newer hotel"

4
04/11/2015

The hotel is nice and new and located right off of the interstate. The hotel was very busy on the night I stayed and I heard some noise from the hallway, but nothing unacceptable. I stayed here while doing business in Terre Haute which is only about 15 minutes away. Not much in the way of food immediately surrounding the hotel other than a couple of Subways.

"BW covered bridge"

5
20/10/2015

good hotel, nice staff, clean and reliable service manager, Rhonda excellent, new staff great but could use a bit more polished interaction with guests, even if conversation needs be scripted, it should feel more personal.

"NO HOT WATER"

1
19/10/2015

Just a trickle of hot water in the shower on the first day....absolutely no hot water on the second day. Hotel did not try to compensate...and they were not even at CAPACITY, so I am unsure what the problem was with the hot water.

"Great Hotel"

5
14/10/2015

I have stayed at several hotels in this area. This one is the best one by far. The facilities were very clean and neat. The continental breakfast was great. The staff very helpful and accessible. I will definitely stay here again.

"Best... Best Western"

5
13/10/2015

Great hotel. Great location. Staff is wonderful. Very friendly and helpful. When you walk into the hotel the staff is waiting to check you in with a big smile on their face. The rooms were very clean. Breakfast was great. Nice selection. The managers are very good leaders and the staff followers their example. I would highly recommend this property. Check out went quickly and smooth.

"Recent visit"

4
13/10/2015

I have stayed at your hotel two times, I feel your prices a way too high during special local events. It does not seem right to punish those travelers that are not coming for the event that made you raise your prices. I was five one price for the 3rd night and then they charged me more when I can to sign the receipt.

"Went above and beyond!"

5
08/10/2015

I am a trucker and never do this but I'm from N.Y. and had several hard knocks on my trip and stopped unexpectedly. It was morning and the woman at the desk Polly or Holly was a God send! She said full nite before and rooms not checked out but asked me to wait a second. She picked up some kinda radio and talked to someone and anyway a short while later I had a room! This trucker got ome much needed 'rest. My bed was wonderful as well. I slept like a baby! Thumbs up!

"Do not consider staying anywhere else!"

5
07/10/2015

This hotel goes above and beyond in cleanliness and friendliness. Manager is superb! Rooms are comfortable and look brand new. The staff are always concerned that you are having a good stay. Across the street is a wonderful restaurant called the Family Table. Food is homecooked and wonderful!

"Nice place"

4
05/10/2015

Very clean spacious room. Walls pretty thin though. Didn't have breakfast there and the internet seemed a little slow. Overall very nice. Staff was excellent and let us stay on the ground floor even though it was for pet friendly and ADA use. Seemed to have been recently remodeled.

"Best hotel after 2 weeks on the road!"

5
01/10/2015

We could have driven back to Ohio, but after 2 weeks traveling & visiting in OK & TX we needed to call it a day & get an early meal & bed time! Best Western Plus hotels have never disappointed us...pleasant staff, squeaky clean & well maintained rooms. Breakfast was fresh & HOT even 30 minutes before shutting down.

"Vacation"

5
29/09/2015

First time staying at this motel. Everyone was great, rooms where nice, clean, easy on/off of highway. I always like to stay at a Best Western. There was a great place to eat it was great price, lots of food. forgot the name but the had menu there. It was quiet there too.

"Going to wedding."

4
01/09/2015

We stop at this hotel on a trip to Missouri for a wedding. The motel was new. Had nice rooms and the staff was friendly. Just off I70 on SR59. Breakfast was good. They had the normal you get at hotels, plus they had eggs, bacon, and sasage. I like this type of breakfast. We had a burn out light bulb in the bathroom, went down to the desk to get a replacement, the desk person said they would get it replaced. Well next morning I layout the burn out bulb on the bathroom counter for the maid. I will stop here next time I'm in the area.

"Excellent Choice"

5
31/08/2015

This location provided excellent accommodations, including an excellent hot breakfast with a variety of items; no need to "eat out". The staff has treated us so kindly. It is located near enough to Terre Haute IN to permit visits there, if one desires.