Best Western Plus Brandon Inn

The carpet in our room was buckling in several places. My wife has MS and this was a trip hazard for her as she has balance issues. We also could not get the fan in the room to a speed to get the room to a comfortable temperature (we found the room too warm). The TV cable package does not have TSN 3 which is the standard feed for TSN in Manitoba. Had to watch the Jets game on my phone. The hotel is not worth the rates that they are charging. We stay at hotels in the city for our respite weekends an probably would stay somewhere else next time.

I will start off with ore first interaction was with front staff Alex she was very polite and got us all set up quickly. We were never given any rules when we checked in and noticed a long list posted in elevator. Our room was very clean and spacious. We were happy with our room. Overall thought the hotel was clean.breakfast buffet was great and we appreciated the great coffee machine. Now this is why I can now say our experience was awful, Connie the general manager was extremely rude, talked down to not only us adults but was extremely rude to our kids. I am sure Connie will say otherwise. She never approached us with any respected right from the start was rude. Her customer service approach was awful especially for being a general manager.She had expressed not only once but many time that her staff was not trained to handle guests properly that why she was coming in after she already worked a long day shift to handle guests. I should mention that their front staff never approached us with any problems as I'm sure if they did, we would've abided by any rules that they were asking to abide by .Connie even went as far to say that the pool area was gross there and that we could supervise our kids from outside the pool area. She said she would never sit in the pool area cause it's gross and laughed while saying this statement. We thought that was an odd statement coming from management, perhaps it was her trying to be funny. We thought the pool area was fine and our kids had a great time in the pool. Well as soon as 11pm came Connie's rudeness became over the top more like a warden in a prison. In fact, one of her staff members, which I will not name because I don't want her to get into trouble agreed, and said that the hotel was like a prison she fully agreed. You could not even walk the hallway to get ice or visit the vending machine with out being yelled at by Connie to get back to your room. She continuously uttered threats. This didn't personal happen to my family but was directed at families that were apart of our booking group.There was no soft approach it was straight up rude. Over all the experience was awful I would love to continue writing this review as I have plenty more to say but I will be writing an email to the district manager. If you are wanting to stay in this hotel with a group I would highly recommend not staying here. I think management forgot that they book 3 hockey teams in their hotel and didn't have the proper resources or straight up kindness to handle this many people all at one time.

they tried to lock everyone in the rooms they wouldn't let anyone congregate the hallways. It wouldn't give us conference rooms for the breakfast room to rent so the team could hang around. It was absolutely horrible and honestly felt like they were still on Covid protocols in 2024

If you are wanting to be on lockdown at 11 PM, then this is the place for you! No mini sticks allowed. We almost couldn't bring our playing sticks in. There is zero place for parents to socialize other then the business area in the lobby which has 4 chairs but if you're there past 11pm, you're banished to your room, even if you're whispering! Plus multiple overcharges after checkout. Made our hockey tournament experience horrible.

We stayed with a hockey group and it was obvious they did not want us there. We were presented with lists of rules and the hotel was littered with signage telling us how to behave with threats of fines and expulsion from the hotel. I understand groups of kids can get out of hand, but it felt like we were being punished for the bad behaviour of others. We were told anyone 16 or under needed a parent with them to be in the halls, go to the vending machine or walk to the pool (A 16 year old can drive, but not get chips from a vending machine?). Anyone 12 or under could not be in their room alone. The pool signage says 12 and under need supervision, but for some reason we had to sign a document that changed that age to 14 and under. And even when a parent was already supervising the kids in the pool, he was yelled at by a staff member that he wasn't supervising right. Nothing about this hotel felt welcoming. The main areas of the hotel seemed clean, but my room was in dire need of a proper clean. The longer I stayed in there, the more dirty things I found: the sink drain was crusted with black goo, the bottom of the toilet had old dried urine spots, dust was very noticeable in many places, the doors and knobs were covered in fingerprints, the carpet had a gross stain that had never been cleaned as it was still crusty and I had to wipe out all the drawers before I could use them due to debris left in them. I did mention it to front staff and they took note of it, but did not apologize or really seem to care. That being said, the bed was comfy and the hotel was decently quiet even for being right by the highway. The breakfast was fantastic and they even had gluten free options with a dedicated gluten free toaster which impressed me a lot. If you got a clean room and did not travel with a group of kids it would probably be a good place to stay while driving through Brandon.

Pool was out of order. Fitness facility was closed. Asked front desk and they said pool was out of order due to numbers not being correct. Fitness centre was closed due to a broken clock I was told? I asked for a reduction in rate and they said the issues were out of their control so it was what it was.

Looking for an affordable, clean, quiet room when in Brandon, check out the Best Western, you will be glad you did. Their staff are super friendly and the hotel offers a a lot of great features like big rooms, a pool, a continental breakfast with so many options you will want to try them from hot to cold, premade or make it yourself, trust me you will love this place.

First I want to give a big shout out to Heather who went above and beyond for me. I needed to do some banking, but I could not get a signal on my phone, even though there were plenty of bars and it was charged. Turned out that my phone just wouldn't work in most of Canada, but we didn't know that to start out with. So she at first tried to get wi-fi working for me on my phone, but when we figured out that wasn't going to work, she reminded me that the house phones were secure for 800 numbers. Thank you Heather! Then a little later that night, she got swamped with two small bus loads of middle school kids and their teachers and chaperones, along with all of the usual people that come in around 8 to 9 p.m. But she took care of it all with grace and politeness. Very impressive. (I noticed this because I had to go back to my car for something.) The room itself was excellent. Comfortable bed, quiet room, perfect housekeeping. Breakfast was also good. This was a great choice. Even the price was good, in the $150 range with BW Rewards.

I stay at hotels 2-3 times a month for work and my favorite is the Best Western in Brandon. Most Best Westerns are fantastic but the one in Brandon Manitoba is by far the best. They treat you with respect, kindest and gratitude. It does not matter how busy they are - they are professional and very gracious.

Stayed 2 nights, heard very little road or hallway noise, good bathroom amenities and towels and good breakfast with great coffee in the lobby. TV is situated so that it's hard to watch from the chair or from either bed, and only has basic cable with no Netflix or other enabled wifi services, and the remote didn't work well.

Very clean hotel and guest rooms with very friendly staff. Gluten free options at breakfast was a very pleasant surprise and great for people with food allergies. Great and convenient location off the highway.

We arrived late after a long day of travelling. front desk staff was efficient and friendly as she could tell we were tired. She moved thongs along quickly and we got to sleep quickly as the hallways were quite and the room was clean.

Rooms were extremely clean, beds were comfortable and everything exceeded expectations, well worth the money. Staff was friendly and helpful. Coffee bar was great but the breakfast was a bit sub-par. Here are some more words to reach the minimum requirement

Long day on the road. Needed very much a nice quiet place to stay. This definitely fot the bill. Very clean and quiet. Tracey the on duty desk person got me a 1st floor room which I requested. She was friendly, professional, and a great representative of the BE brand.

very well located right next to the trans-canadian highway. building is well noise isolated, I had a very good sleep. very comfy bed and good A/C in the room. very good breakfast with good variety of food for all taste. very efficient and professional staff.

Great Breakfast, no place to work or sit collaboratively. Noisy hallways by elevator rooms. Room a/c worked well in heat wave but upon stepping into thrid floor hallway smells musty moldy, likely from dirty building a/c. Overall good clean facility, JUST REALLY BUSY.

Spent a night here and was very satisfied. The room was clean, and the hotel was quiet. Staff was friendly. Hotel seems to be located in a a safe area. Will definitely consider when in Brandon again.

BW in Brandon is the best option. The highway noise many worry about is not an issue. The pool, hot tub, and steam sauna are amazing. Very clean and convenient. I highly recommend this hotel to anyone traveling to Brandon.

As a family, we had 3 rooms booked. The rooms were very clean and comfortable. Everyone enjoyed the pool, waterslide and the hot tub. Breakfasts were great, with a nice variety to choose from. The staff was super friendly and helpful. I would recommend this place for an enjoyable time out with family or friends.

Had a great time in the pool and hot tub. Breakfast was great and everyone was friendly. The room was super clean no complaints. Had a great sleep on the queen bed. Pillows were great. The tea and coffee were delicious.

Staff very friendly and helpful, there was a power outage just before we arrived. They did everything they could to find us a room and get checked in. The room was nice and comfortable, bed was nice. The breakfast was nice.

We stayed here for a hockey tournament, along with 6 other teams, and it was an AWFUL experience. Quiet time was listed as 11p, and we were being yelled at at 830pm. The general manager and another employee were extremely rude. Yelling at our children, kicked us out of pool because of noise complaints at 900pm. There was a regular guest who kept making noise complaints, at 830pm, yelled at our children, called police, etc and the GM and 1 other staff yelled at us. If you are planning to stay here with children or groups... DON'T!

This hotel made you feel almost at home. The staff were friendly and always smiling and happy. They engaged in normal conversation and we knew several in the first day. The Manager showed genuine concern for her staff and the guests. The breakfast was above average. Everything was clean and worked.

We had the best stay! As a young family, we do not travel much and this was a great first experience! Everything was clean, the pool, slide, hot tub and sauna were a hit (and everything was functional)! The continental breakfast was amazing - the options were endless and delicious. Definitely would stay here again!

Due to very limited visibility the aircraft I was in was unable to land and flew on to Brandon. The team at the Brandon, MB airport and the individuals working at Best Western put together, on very short notice, a place to stary at short notice. The staff at Best Western handled this sudden over-load professionally and welcomed us as if it was a regular occurrence.

Stayed 2 nights in a king suite (my second time for this type of room) and it was excellent. Bed was comfortable, room is very spacious (and clean) and the breakfast was really good as well. The staff is also incredibly courteous and professional. Will definitely return.

On the highway but not bad location. You are safe and don't need to worry about random people breaking into your car or damaging it. 2 minute drive into Brandon. Pool and water slide were great, nice hot tub.

This hotel has 2 great accessible rooms. It is equipped with a shower chair, adjustable width shower head, safety bars, and roomy vanity that is wheel chair accessible. The washroom and the room itself have ample space for a wheelchair. It was clean and very tidy. The breakfast was standard buffet.The food is ok, but not anything to write home about. The waffles are the best tasting part. The eggs and such are reheated from frozen and taste like it.

Staff are very friendly and attentive. Room was clean and quiet. Breakfast had a lot of variety and was clean. Did not make use of the pool. Will definitely be back for my next trip to Brandon Thankyou!

I can't remember the last time I slept at a hotel on a mattress so comfortable that I didn't realize I wasn't home or where I enjoyed breakfast so much I had it twice! The staff was all welcoming and helpful...stay here!!

The pre check in was easy to use and allowed things to be set up for you in advance. We ended up arriving early and the staff were incredibly kind and accommodating. Room was a great size and very comfortable. We enjoyed our stay very much.

This was a great hotel. There is a pool with waterslide and they have complimentary hot breakfast in the morning. The rooms are clean and updated and the staff is very friendly and accommodating. I would definitely stay here again if I am back in Brandon.

Everything was as expected. Room was clean, bed was comfortable, location was good. We enjoyed our morning breakfast. Brandon is a nice little city with lots to offer to the traveler. Would stay here again.

Excellent hotel. Friendly staff, extremely clean and very comfortable beds and bedding. Immaculate bathrooms with lovely decor. Their included breakfast is fantastic, everything you could want hot/ cold. Good location just if the highway. We enjoyed our nights stay.

Staff made our stay fantastic as we had 2 teams of young ladies staying at the hotel wentout if there way to make sure we had everything needed or ask for .Friendly courteous at all times.Made sure we were comfortable at all times

Room was very clean and bed was comfortable, staff who checked us in and out were friendly and personable, and despite there been a gazillion kids running all over the place, our room was totally quiet and we got a great sleep. Will most definitely be back again!

i grab this hotel any chance I can when near Brandon... love the hottub that is HOT, really great rooms, and of course, breakfast with bacon and hashbrowns, coffee and orange juice is a solid start to a day! just a really good hotel to stay at.

I recently stayed at the BW Brandon and was extremely pleased with the service immediately upon arrival. I arrived to the location early and they checked right away to see if my suite was cleaned and ready for me to move in. I was so grateful that they went above my expectations, and didn't just follow “check in time” protocol. With service like that, I will always go back!

We have been driving from long hours and all of us were so tried, but its was busy day for the staff because of the game. But still she make the time to find the room very fast so that we can take the rest BEST WESTERN IS THE BEST

This hotel never disappoint us. Their friendly staff, clean rooms and a large variety of breakfast items is wonderful. They even have gluten-free breakfast choices which is hard to find in most places.

Our family stayed at Best Western Plus Brandon with our son's baseball team. Staff was pleasant and rooms were clean and spacious. We enjoyed the hot breakfast and good coffee before our busy days and the comfy beds after the long days. The pool was excellent! Fun for the whole family! Great location, near shopping and food options.

The hotel was wonderful the staff were one of the friendliest we have had at different hotels including other Best Western. The hotel was always clean.breakfast was great and they had something for everyone to eat. Would definitely stay there again. Our favourite hotel in Brandon. Didn't use the pool this time but it is great and could see a number of families using it.

We had a very good experience overall, extremely good sleep, the pool is a must, the breakfast was excellent for a hotel. Not far from the road 1 since we didn't want to go to far in the town and the price was fair according to the experience and the other hotels around.

Our stay at Best Western Plus was really fun. Our kids loved the pool. They especially enjoyed the slide. The rooms were very clean and the staff was very friendly and ready to help with anything we needed. I would definitely recommend this hotel to friends.

This hotel and its staff were fantastic. Our room was ready upon check in which included a crib set up for my daughter. The staff were so friendly and welcoming. Our room was very clean and comfortable. The pool and fitness area were very well kept and enjoyable to use. I would absolutely recommend and stay at this hotel again. Such a great experience.

This is the best of the three Hotels that we stayed at on our vacation this summer of 2022. We liked it that much we planned our trip to stay at it on on way back home when we came home. The bed was to dream on. :)

Excellent food, amenities, very nice and very accomodating staff. My kids love this place, they enjoyed so much so next time l will go back to this hotel again. Even its far to my workplace, its worth it.

Best western Brandon is by far the best hotel that we've stayed when it comes to customer service. a special shout out to Deshawn you added awesomeness to the place. Kudos to everyone . keep up the good work.

Best Western is always my go-to hotel if it's around my area. It was a little over priced this time, however, it is a worry free stay and sometimes that's all you need at the end of the day. I do wish there was better lighting. All of our lamps and lights were different colours/hues. I feel like that can change the experience immensely. Other than that, safe and reliable as always!

We felt appreciated by the staff from the moment we checked in. Our need and expectations were beyond met. The hotel is nicely situated off the No.1 hwy, where you can easily access any of the major routes.

We traveled through Brandon to visit family and our stay at the hotel was wonderful! We were greeted by a lovely staff member who checked us in quickly and was so sweet to my daughter who was talking her ear off.(I didn't catch her name but she said she was from the Bahamas) All of the staff were so friendly and welcoming. The room was clean and the beds were so comfortable that it was hard to get my kids moving in the morning. I will definitely choose this location again! 10/10!

The price I paid for this hotel was $75.00 less than at a Canad Inn. The hotel was clean, inviting and very safe. Check in was quick & friendly. It was a great location and I would definately stay there again.

staff were amazing good breakfast and comfortable bed and beautiful rooms with lots of space will stay there again and would recommend anyone to stay there for business or pleasure staff were compassionate and understanding

We got caught in the 3-day Winter Storm. When we got to the hotel in the evening, we were first greeted and then informed there was a bad storm coming. We were not aware of it. Were we ever glad they told us. Highways were closed and the storm went on for 3 days. Don't know how we would have managed out there in that kind of storm. There's more... after the storm, our SUV died on us. Got it towed to the local Canadian Tire shop (over the Easter long-weekend) and was told that the engine needed replacement and we had to wait for 6-8 weeks for an engine. We had to rent a vehicle to get back home - Ontario. In the end though, we were safe and things could have been a lot worse. The staff on duty were excellent, caring and available. Good team. Thanks everyone!

We checked in on April 9th. The room was on the second floor facing the east. We did have a concern however, it was dealt with very quickly by Connie at the front desk. During our stay, we encountered the “storm of the decade” so we were able to watch the blizzard as it closed the highways. We were not sure if we were able to leave due to the closed highways however, Connie was able to assist us and remove that stress from the visit. We very much appreciated the staff at the Best Western. There were hand sanitizers located throughout the hotel which was appreciated. The gym was missing some weights but I was still able to get a workout in along with use of the swimming pool. There were fresh clean towels in both locations. The gym had sanitizer supplies for the machines and equipment. The breakfast provided a large selection of items to choose from and everything was fresh and plentiful. Coffee was always on and the carafes were full. The areas were kept clean, everyone was cheerful and welcoming! Thank you!!

Our stay at the best western was fantastic. The rooms were clean and very nice, the breakfast had a lot of option and has treats to grab all day long. The best part of our stay was how courteous the staff was here in Brandon MB. They let us spend the entire day after our stay to try and wait out the storm and head home. We will definitely stay here the next time we are in town.

Very nice hotel to stay at ! Excellent staff. Breakfast covered all bases. Was greater by all staff throughout the hotel. King suite, room 104 was very roomy. Lots of coffee service. Plenty of electrical outlets. Clean bathroom !

Everything was great. Rooms were good. Mattress was excellent. Pool was clean. Elevator was even quite.staff were nice. Little room to sit in and play games worked out great. The room was hot so had to put the air conditioner on as the temp wouldn't go down by adjusting the heat lowers.

My stay April 1 to April 3 I do most book at best western when I coming to Brandon The room are very clean The bed are comfortable and the pillows very comfortable I did pre check in by email was to me from best western 24 hour ahead of time I did say I would check in at 12 pm They did let me check in then I did say fine then I will go to Brandon winter fair for couple of hour then I did again check in at 3.45 then say my room was not ready yet I did email the The manager I did meet with her with to day on April 2 She was very nice all she offered free bottle of water . I do understand she was full hotel night Before . Manager was very nice . I do understand from she said sorry to me . I was hope compensation because I am best western platinum member . I have stay with this best western in Brandon most every time I came to Brandon for winter fair But the hot tub jet are very weak The hot tub nice temp . The pool is good size The pool is good temp The staff were not very friendly on April 1 The staff were friendly on April 2 The Manager was very friendly The Manager very quick to respond by email The breakfast Has lot of Selection Waffles and hot eggs and meat and hash browns and coffee and yogurt and banana bread and muffins and bread juice Otherwise is it very nice motel I have stayed lot in past I never had a bad experience here I like this best western in Brandon The hot tub very were strong Jets I like best western hotels The were very friendly Manager was very friendly They even book me in for next year

One night stay with the family and this place didn't disappoint. Kids enjoyed the pool, location was perfect for our family event in Minnidosa 25 minutes north of here, there's some good restaurants near by (Boston Pizza is tucked just a block away, McDonalds for the kids too), the room was spacious enough for the five of us with fridge, microwave, coffee. Continental breakfast was absolutely perfect with hot items, cold items, really something for everyone. Cell service isn't the best in the room but it works for your phone and texting but if needing data use the free wifi for a better connection. The bed mattress wasn't the best quality but it wasn't the worst either so all in all, decent value here and we'd for sure stay again. If you're doing anything in Brandon, it is a bit of a drive into town to most of the city action but if you're passing through, it doesn't get better than this.

While driving across Canada i don't usually stop in Brandon however this past week we drove direct into a storm luckily we knew within 75km we would be arriving in Brandon and we had a reservation so as soon as we could see the lights of the town on the horizon we were soooo happy, this location is just off the hwy on the very first exit into to,. My God we were so glad to get of the road seeing the BEST Western Plus brightly lit up sigh

It was. A nice and clean place to stay with friends and our family. We stayed in 2 rooms. Keeping this pandemic in mind everything was managed so well, from cleanliness to grab bags for breakfast. The staff was good. It was a clean and no tension experience especially during pandemic. even the location is perfect - right on the highway as we were driving down to Alberta from Ontario. All in all a great experience.

It wasn't a good stay this time around, we couldn't even use the pool facilities that entire evening because there was a giant group of adults sitting and using up every chair, and tons of kids in pool (which is great) the adults were sitting unmasked, drinking alcohol from coffee mugs, it was too dangerous for my small family to get in and enjoy the pool. Nor did we want to put up with boisterous crowd, and there was no where to sit or place our belongings. They were in there the entire night!! That is the main reason we came to the hotel to enjoy the pool area and we did not get to do that. That night the room above us was soo loud ! We couldn't get a wink of sleep, and I called front desk that morning to get a late check out so we can rest and manager said 12:00 is latest I can do, even after I explained to her the situation. .

Stayed here with our family as a Christmas vacation get away. I can't say enough about this hotel. Pool area is a little small but kids loved the slide. Room was large and updated. Hot breakfast was great. The hotel manager (she was working pretty much the whole time we were there) was friendly and went way above and beyond and each interaction. She was boosting guests vehicles in the morning. Can't say enough about her. Great stay, highly recommend!

It's always a pleasure staying in the the Best western in Brandon. Great staff , great breakfast and great room's. Always accommodating and everything clean upon arrival. I will stay there Everytime it's the best.

Stayed here for a couple of nights in early November based off of online reviews and it was definitely worth it. The king room I stayed in was very comfortable (love the tall ceilings) and everything was nice and quiet. The supplied desk only has one electrical outlet so if you have to plug in more than one device I'd recommend bringing a power bar or powered USB hub. I didn't really take advantage of the supplied breakfast but it looked to be standard fare of waffles, fruit, snacks and drinks, but at least there's a wide selection. If you want to dine out there are plenty of nearby restaurants. Hotel was quite clean and COVID protocols were being followed, which included checking for double vaccination status if you want to dine in the breakfast area. Hotel staff is very polite and professional as well. I definitely recommend this hotel if you're looking for a place to stay in Brandon.

This hotel was clean, friendly, full of amenities, and everything I would want in a hotel. The breakfast was great with lots of selections hot and cold. The pool is nice, small, but with a great waterslide. There is also a hot tub and a steam room.

If you are hoping to sleep at night, this is not your hotel. We paid a premium for a suite. What we didn't know was that located directly below the outside wall of the suite was one of several HVAC units for the building. When the unit started, it sounded like a Kenworth semi was parked right beside the building and was starting every 5 minutes. It would start at high RPM and slowly decrease RPM and stop after roughly 2 minutes. When it started, the room shook and while it was running, the floor vibrated. This went on all night. When we complained to front desk that night, they said they would look into it. When we complained to management the following day, they deceitfully claimed they couldn't do anything because it was booked through Expedia. It took one week to catch up on the lost night of sleep.

We're on a LONG road trip. This is the 6th hotel we've stayed at so far and was by far the most pleasant. The staff were eager to be helpful (despite being under-staffed the day we arrived), the rooms were spotlessly clean and well furnished. The worst thing I could say is that on the 3rd floor, maybe the water pressure is a smidge on the 'low' side (but still totally usable). The *best* thing I can say is: "20'-high corkscrew water slide!" Using their vaccinated-access-only pool & slide was just-the-thing after a long day of driving. There was a nice variety of quality items served at the hot breakfast (even for us vegetarians). We'll be back this way in 3 weeks and will definitely be staying here!

Very well located, very clean hotel, large, comfy and spotless rooms. Breakfast a bit limited but we have to understand....this is Covid. Even thought we did not try the pool, it was extremely clean, would go back any time

We spent 2 nights in this hotel while in Brandon. It is located right on the Trans Canada highway at the Highway 10 North exit. Very handy to the airport if you need that feature. Located right on the north edge town. On our second day we went up to Riding Mountain National Park and it was a quick left turn onto highway 10 and an hour drive to the park. We had a NS, King with a microwave, fridge and sofa bed. Nice big room. Smaller bathroom but had a decent sized vanity and a tub with a nicely tiled shower. Everything was very clean. The property seemed fairly new or was in very good condition. The carpet was in good condition but was loose in a couple of spots so had a couple of rolls. Had a continental breakfast that was OK. We were on the second floor and the ice machine was on the first. Don't know if the third had one. Only reasonably close restaurants were Boston Pizza, McDonalds, and Humpties. The hotel was pretty quiet for being right on the main highway. With the AC and fan running we didn't really hear it. A criticism is that this place for appearing pretty recently built is woefully inadequate in the electrical and charging port/station department. At the desk I had to unplug the coffee maker and move it so I could plug in my laptop. I didn't notice until the second day that there was a USB port on the alarm clock. But that was it. There were no other free electrical outlets except in the bathroom. We would definitely stay here again.

We stayed here on our way back to Ontario. It is a beautiful hotel with comfortable beds. Service was great. There was lots of options for breakfast. Great location. We would definitely stay here again.

Stayed a few nights to golf in the area. Room was clean - they do not clean the room daily unless you ask at the front desk - which we were not made aware of. So waited for towels etc the following day and was a bit unhappy with that but they did come clean when we asked. I thought the hotel was nice but my main issue was the walls are so thin - I'm thinking this is the case with every hotel —- but it was so bad and I hate to say this , but I could hear the guy “ beating it “ in the next room. Really uncomfortable. So , I don't know how they as a hotel can avoid that but I would look for a place with better soundproofing That is my mission in life it seems lol.

We had some business to do in Brandon, we only needed to stay one night. Rooms were clean, staff was courteous, beds were comfortable and breakfast was good. We enjoyed our stay, will consider staying there again next time we are in town.

Not very comfortable bed, slow draining tub/shower, slow front desk service, questionable cleaning practices…ie: re-using toilet paper rolls between guests during a global pandemic. Water bottles at the front desk are a nice touch, but again, not great for infection control and prevention as everyone is able to help themselves and the bottles sit in a tub of ice water all day

We got the whirlpool suite. Room doesn't look clean. No shampoo/conditioner so we called to ask also for extra blanket and pillow. Took them more than 30 mins to bring them in. The pillows they brought has a huge old blood stainon pillowcase, the other one doesn't have any pillowcase at all. We tried to call her back before she left but she intentionally ignore us (some guests from hallway heard us, but the staff didn't even look at all) we end up not using them so we slept with one pillow each. And this is a $239 suite btw.

This hotel was very modern and clean. The hot morning breakfast was delicious. Staff were very friendly and accommodating. Our room was very clean and spacious. They had a nice gym area and a pool with a large waterslide. Would highly recommend this hotel.

I travel to this Hotel every 2 weeks for 3 days for work. Everyone always goes over and above to make sure that I feel welcome and all of my needs are taken care of. From making sure there is Green Tea for me as I do not drink coffee and always greeting me with a smile!!

This was our first time stopping overnight in Brandon on our many trips out west! Thrilled to find a BWP with all the services that we look for on our road trip! The rooms are modern and well decorated! You just cannot beat good service!

Honored any requests without hesitation. Early arrival, late departure, Awesome Breakfast Included & Super Nice Touch with Departure Bag Of Snacks for the Road. Just Like Home. Got the same room as requested from previous stay. Definitely My Go To in Brandon

Stayed 9 nights on business. Nice and clean hotel with caring staff that made my stay enjoyable. Would highly recommend! Great pool and hot tub with fitness room. Great food options and location is great.

A great experience as always. We were positively surprised to find that the pool was open and we enjoyed a swim. We were impressed with the breakfast choices given the circumstances of Covid 19. We will definitely be back

Hotel is clean and comfortable. Beds are comfortable. Room was clean. Internet is fast. With the advent of COVID you now need to collect whatever toiletries you may need at the front counter when checking in.

We did a staycation from feb 12 to 14 I did pre check by e mail before coming We reserved a ground floor room I did ask for ground floor or second floor We get ground floor The hotel was very clean. The room was very clean I mean area very very clean The staff very friendly The general manager check us in on feb 12 The general manager was friendly . They had free hot breakfast. they had great bed and pillows but the pool and fitness centre was closed for covd 19 prevention They are doing a great job on covd 19 prevention to keep people safe and keep thing clean . They still have free coffee in lobby . If You want paper cups for coffee and water Cup shampoo and soap you have to ask staff. Thank u best western Brandon I had great a stay feb 12 to feb 14

Needed to get away for a mini retreat. Pandemic restrictions were causing us to feel stir-crazy looking at the same walls everyday. This hotel fit the bill well. The room was exceptionally large and the two person jacuzzi greatly added to our relaxing experience. Found the hotel staff to be very courteous and helpful.

Menu is included but the same everyday. Gets tiresome especially when they run out of items Our room had a fireplace but it did not work If you need to keep warm when you sleep bring a comforter from home as the linens are very light and the extra blankets they provide are the scratchy kind.

Best Western Plus generally satisfy our needs while travelling through Canada and the U.S. Staff is friendly and it was nice to see Christmas decorations this year. While we are experiencing covid, the staff used mask protocol and we were comfortable in that atmosphere.

Have been going to this location on a regular basis for over the past two years. last year the "manager" they had was never there and had staff working like dogs, only a couple left from then that i can recall. the new one thats there now is there more but continually looks ans sounds annoyed with everything. ive tried speaking to her on different occasions in person and through email and ive gotten nothing but nasty attitude and rudeness. some of the things i saw her staff doing was in ridiculous yet i was told it was their duties.( maintenance man doing heeps of laundry, front desk lady helping clean rooms???) the manager sitting in her officce while the phones ringing off the hook and the front desk lady having to come running out from doing laundry to answer it instead.The rooms are rarely cleaned when requested due to being short staffed. the rooms are not up to par for cleanliness and its only gotten worse over the last couple months . i will never set foot in this establishment again unless the upper management or owners realize this is two strikes in choices of crappy managers and they have a couple great gals that should be running the show. Personality and a genuine love for their jobs helping their guests. get with it Best western!!!! do better!!!!!

Glad i choose this hotel, clean and good service from start to finish.Check in was easy and the gentlemen at the front desk was nice and professional. The price was equal or above the quality and the location made it easy to get on the road in the morning.

the front desk staff was ok at check in, the place seemed clean until you get into the room. beds looked like someone had already laid on them, pillows couldnt even be centred. dust on the tv stand, condom under the bed my fiances dog found and was chewing on ..disgusting.. remote was grimy, tub had pink solution on the walls so they obviously werent completely cleaned, shower was mediocre at best for pressure, beds not comfortable at all, noise from highway was annoying. for breakfast the eggs werent really eggs they tasted like fish, but the rest was ok. for the price paid and size of hotel it seemed odd that staff seemed to be doing multiple jobs. wanted to speak to manager but she was not there and never did receive a call from her as we were told we would. definitely wont be back ..gross for over 140 per night plus pet fee( room smelled like urine so im guessing they dont do any extra cleaning in the pet rooms??

Despite the best efforts of staff, this BW Plus property falls short of the mark. Rather cramped and loud, with the small, awkward check-in area throwing "social distancing" out the window. Most distressing was to be handed my "breakfast"- a pre-wrapped breakfast sandwich (no other option) the afternoon before, with microwave instructions. Hard Pass. Keep driving. The BW Plus Winnepeg West is a much, much superior option.

Stopped here for one night during a road trip from Calgary to eastern Ontario. Were a bit concerned due to Covid - however- had a very good experience. The hotel felt very clean. Masks - sanitizer - wipes were all required. Front desk staff were very helpful - answering questions re safe places to eat, etc. Room was comfortable. Would definitely recommend.

Clean quiet room. Staff following Covid regulations. Efficient friendly front desk staff. Pool closed due to covid. Grab and go packed breakfast which warmed in room microwave. Major windstorm went through we heard nothing.

It was really not a good exp. Won't recommend this hotel. First, they lack staff. One front desk lady who was busy with housekeeping I guess. So it took a while for her to check us in.. No complimentary water bottles, upon asking she said it will be available in the morning.. like what are we going to the for the entire day? No veggie option for breakfast. Asked for toothbrush and paste, the agent said someone will have to come down n pick it up. When we went down they searched for it for good 30 mins n then said we dont have it. They should have told us before asking someone to come down. They didn't have anyone to provide service, for everything you will have to go down. Their refrigerator was not working either. Everytime you go down, we have to wait for good 10 mins for someone to appear and help us.. they won't even answer phone, whenever you call front desk.. We were going to extend the stay but we decided to switch the hotels..

We stayed here while travelling. Great value! Rooms are very clean. Breakfast was great. Stayed with kids and dog. Pool is closed due to COVID restrictions but looks awesome! Quiet, truly never heard another guest at all. Friendly helpful staff. Highly recommend this hotel, clean place and great value for the cost.

We found this hotel to be a great deal for the price. It's the best hotel experience we have had in Brandon in many years. If your are a traveler it's perfectly situated on number 1 highway and access to Brandon, only 5 minutes away. I wouldn't hesitate to recommend this hotel to anyone traveling to Brandon area.

We stayed overnight on a trip from Ontario to Alberta after a funera. Good hotel. And staff were very accommodating. Especially the girl on the checkout in the morning. She went above and beyond. No buffet due to covid but breakfast sandwich and a goodie bag was best we had in this trip.

Due to the nature of my work (sales) I have to travel to Brandon and surrounding area every 2 weeks for a few days, so naturally I have stayed in many hotels, until I found the Best Western Brandon. After my first stay in this wonderful establishment I knew I had hit the jackpot!!! ( and I find myself scheduling my appointments so I am able to end up in Brandon so I can stay here. ) From the second you walk in the door they make you feel like you are at home!!! No matter what time of day you are always welcomed with a huge smile and a hello from one of the wonderful staff members. A huge thanks to Heather, Spencer, Grace, Tia, Alijanha, Sreh, and Marisha!! For always making sure I have enough blankets, pillows and Green Tea!!! Your customer service skills are hands down the best I have experienced! Also to WILLOW for listening to my silly stories I consider you a true friend and always look forward to catching up! Last but not least the GM Sherise!! A ray of sunshine that has to be doing everything right in the way of leadership as the staff is always happy and in the 1.5 years I have been staying here I have never had a hiccup!!! The beds are unbelievably comfy, the pool, hot tub and shauna ( during non covid times are nice). Breakfast is always a treat. Love the breakfast buffet but due to covid they are doing grab and go. However don't let the name fool you. They even stepped that up a notch by offering a bag ( yogurt, fruit cup, granola bar, juice, muffin) and now Jimmy Dean Breakfast sandwiches!!! It's the little things like this and the Stevia for my green tea that makes this place sooo special. I don't know how they do it but they think of everything!!

We stayed the last week of May 2020 during COVID. They handled this beautifully. We checked in through plexiglass. Breakfast included every day provided in a paper bag. Housekeeping on request only. We were very impressed with their strategy. The room itself was well appointed & very comfortable. We had called a few days before to request top floor and opposite the highway , & that is exactly what we received. We were very happy with this experience. We can strongly recommend

The Service and cleanliness of this hotel is by far the best! The staff were extremely curtious and patient during these trying times of Covid19. Everything was santiized and safe for our stay. We had no worries. The Beds are amazing! BEst Sleep ever

Stayed one night with my family. Room was very clean and quiet. Lots of parking. Thank you to the staff for assisting with a jump start when the battery went dead on my vehicle too! Always have a good experiences with Best Western property's and this location continued that streak.

Stayed here for one night with a dog while driving across Canada. Very clean and comfortable hotel. Large rooms and friendly staff. Many restaurants were a very short drive from the large hotel parking lot.

We had just driven 1200 klms as we rushing to get home from Florida. Needless to say we were exhausted and wanted to make sure due to the coronavirus, the place was clean. We were pleasantly surprised and the customer service we received and the place was very clean. But more importantly and normally I don't comment on this, but the linen and pillows were so comfortable! We had a much needed rest. Thank you BW for a very restful stay!

I hadn't planned to stay in Brandon that night, but the roads were crappy and the visibility had been awful and so a 2 hour drive that turned into a 5 hour drive ended with me deciding to find a hotel. The staff were amazing when I pulled up and did their best to find me the best rate possible for one of the 2 rooms that were left for the night. The room was clean, tastefully decorated with all the amenities I would need. The beds were comfortable and the breakfast was one of the better ones that I have had in a hotel "included" breakfast. The person working in the breakfast room was also attentive enough and yet not overly so. Just enough to feel cared for but not "in your face". The food included both hot and cold items - I ate the eggs and bacon toast option. There were also pancakes, waffles, yogurt, oatmeal, great toppings for the oatmeal, lots of breads a few pastries etc etc

The Plus says it all. Wonderful room, super comfy beds, very clean and up to date. The amenities were fantastic and that continental breakfast was divine. We will definitely stay here again. Staff was wonderful as well

The long road trip was exhausting but it was nice to be greeted with professional and welcoming staff. They were helpful and provided us information on the type of amenities they offered in the hotel. Rooms were excellent and quite nice. Very clean and pleasant stay. For my partner and I, It was a peaceful and enjoyable stay. The breakfast area was nice and inviteful. Breakfast served each morning was nice and hot and quite delicious. I definitely would recommend this hotel to my freiends and family.

Very clean and modern hotel. The staff is likely not coached on how to receive a guest that frequents the Brand , I stay over 125 nights in different places with different brands and find this property not really interested in earning my on going loyalty. Acknowledging my earned loyalty status would go a long way. Especially when I am traveling with family.

Will be staying again. My mother is 93 and she enjoyed the stay. The breakfast was like a feast Lots to choice from. The rooms and beds were nice and clean. All the staff was friendly and helpful. We need a handy parking spot which we got close to the door as we had two walkers.

This is a wonderful hotel just off Hwy #1 on the service road. The hotel has a great Manager and is very well run. Staff are great and rooms are clean and spacious. Pool , hot tub water slide. Nice little gym very clean and Equipment works.Great place to stay

Everyone is extremely accommodating and kind. Its clean and cozy. Love the place. Apparently the review needs to be 200 characters for some reason. So i am adding this filler, because i still wanted to make the review.

Hotel was clean quiet and had a very good breakfast. The girls at the front were all very friendly. Also many hotels need to take note of their pool water. It is warm and the hot tub is hot and not mild like you usually get. I would stay here again if I am in the area.

stayed at the brandon location as i have a few times over the past couple years, but this time will be my last. things have gone down hill over the last year and im baffled at why. staff at check in was ok but very hard to understand as he spoke very quietly and had a thick accent. i asked a couple questions about places that were locally owned (not chain) for my supper and was given the usual Pizza hut and Boston Pizza ...i had wanted a king room and was given a standard queen room, yet i had specifically asked at check in to ensure it was a king? didnt bother to go back as i figured the language barrier would just continue being an issue( im french and i have a hard time with soft spoken accented voices..my problem not theirs). the room was ok but was miffed at the over all look being that of someone else had been in there and sat on the bed, remote was out and the binder with info was open and on the tv stand?? but the room seemed to have been cleaned except for the paper cup covering the sprinkler on the wall up by the ceiling...weird... then in the middle of the night like around 3 am or so ( was so tired i didn't pay that much attention to exact time) to constant droning sound..went to check it out in my pjs to find the overnight staff vacuuming the front lobby carpet??!!! wth?? who does that in the middle of the night?? i was so confused by this i just went back to my room and tried to sleep again. weirdest experience other than the last time i stayed i had a housekeeper walk into my room unannounced, thankfully i was dressed, but at 930 am they shouldnt just be walking into rooms without even a knock when check out is at 11.

The Brandon best western plus stay was a very enjoyable one. I met my family there and all were very satisfied with their stay. The water slide was excellent, breakfast was the best and beds very comfortable. A very good family experience.

We had a wonderful lady named Velma that was amazing to us! Helped us map out our travels to unknown territory for my hubby and self. Gave us places for food and gas, time lined it for us so we wouldn't be too tired. Pre booked our hotels for us there and back to her on our way back home to ontario!!! Way beyond helpful and so kind!! Her bubbly personality on the phone and in person made us glad we chose this hotel!! Only person we've ever had in 40 years give this type of amazing service! Thank you Velma

A group of us were staying at the BWP in Brandon for a birthday party. I tried booking the hotel for 2 nights 3 times and each time I encountered some sort of difficulty. No return phone call, rude staff or major confusion resulting in only one night being booked and not the other. Once we got to the hotel. The gentle man that checked us in was pleasant and efficient but mentioned that we may have to move rooms for our second night. (We ended up not). Although I was speaking to him, his coworker chipped in and quite rudely and condescendingly overtook our conversation when I was asking about room availability. Unfortunately, the next day, my 4 year old daughter fell ill with a stomach virus. When we asked for extra bags for a pail we were met with resistance despite explaining it was to use to line a bucket in effort to make less mess while she was vomiting. As it would happen, a small amount of puke ended up on one of the blankets. When my husband went to the desk politely asking for an extra blanket they said they didn't have anymore. In disbelief he tried to explain the situation. The same rude woman working the night before was working again and says to him "uh, sorry, I don't just poop blankets!" Ultimately he brought the blanket down to the front desk for it to be washed. My husband was quite put off by how we had been treated by her and emailed the manager listed on the card at the front desk. We have yet to receive a reply regarding their customer service and our experience there. I will also note, most things at the breakfast were empty at 8:30 including the waffle mix, eggs, breakfast meat and juice. I did bring this to their attention and it was taken care of. I understand it was a busy weekend at the hotel but I don't believe it is any reason to have such poor customer service.

Quick check in, Clean room. Easy to manouver from room to pool. Pool area and waterslide was clean and functional. Personal pleasant, maintenance took the extra time to turn on the water slide. Contential breakfast was good - kinda disappointed when the young adults came down and there was no waffle mix. Good place to stay.

Whirlpool suite tub made high pitched whining noises from the faucet and ruined my sleep. Front desk unhelpful. I told them about the issue and they did nothing. Will never use best western for business again.

Staff makes me feel welcome every time I stay at my regular locations for work. They always remember our past conversations and some of them knows me by my name . It is nice to see the friendly faces away from home

Chose this hotel for its location and reputation. Poor choice. Our initial stay was in a room with chipped doors and furniture. Our second night , a few days later, was in a room with a broken refrigerator, iron burns on the night table, and windows overlooking the pool that hadn't been cleaned in some time.The "breakfast" was adequate, but not as advertised. At $180. + per night, I would certainly not recommend this property. If we had not reserved this hotel with the cancellation policy they have, we would have cancelled our second night and stayed elsewhere.

I have stayed at this hotel before, its a beautiful place, but I found the price of 170.00 total for single occupancy on a Monday night, THAT also is after my CAA was applied, beyond rediculous. It wouldnt of stung near as bad if it was gleaming clean. I had a hot bath, the tub was clean, but laying there looking up at the tiles was disgusting. They should of been gleaming polished and my guess it had been a couple months or more since they had been cleaned. Now if the room was a 69.00 room, I would of let it slide, but it cost 170.00 on a Monday night! Not impressed.

The room was clean and comfortable. The staff was very friendly. The room had a microwave, fridge and coffee maker. The shower pressure was good. Everything worked in the room though they needed to fix the toilet seat as it was not secure which I did mention when we left the hotel. The breakfast was very good and had a good variety of food including the waffle machine. The breakfast room was clean and well taken care of. There was also coffee and tea in the lobby. The front desk clerk gave me a bottle of water when we arrive which was nice. The room rate is a bit higher than we like to pay but we were only there for one night.

Great hotel. clean, comfortable, and freindly staff. If I am to travel to the Brandon area again I would not hesitate to stay at the Best Western again. I would highly recommend this convienently located comfortably apointed hotel to anyone who is looking for a place to stay.

I always stay at the hotel. Love the breakfast and rooms very clean. enjoyed that they had popcorn. The coffee and hot water for tea which are complementary could be a bit warmer. Overall stay was perfect.

Staff was very friendly and very helpful. I did find some trash on the floor under the A/C unit and A/C filters were dirty. The shower did not work properly. When post was pulled up on faucet, the water only partially went to the shower mechanism while the rest continued to pour out of the faucet.

We stayed at the Best Western for our daughter's wedding and it was very clean and priced well. However there were a couple of rooms that the phones didn't work and if they did the front desk wouldn't answer. Also had problems with front desk before checking in some family and friends couldn't reach the management or staff for 3 days. They wouldn't answer their phones.

Excellent experience here in Brandon. The hotel is very modern, and the rooms are very clean, and spacious. I've stayed at many of these hotels, and after staying here this sets my standards. Best hotel I've ever stayed in. The pool is also very nice, and the People working here are very friendly, and offer great privileges for their guests to enjoy this Hotel. Excellent experience.

Check in was very welcoming. Pool and hot tub were popular among the younger crowd. Fitness facilities looked adequate. Rooms are a good size and beds were very comfortable. Pillows are a bit too soft. Breakfast was the usual fare of waffles, eggs, sausages or bacon, breads, yoghurt, etc. The eggs and sausages seemed to be overly salted and weren't very good. No sugar free syrup was provided for the waffles. The fruit topping for the waffles was still frozen.

Our stay here was excellent! While I found it quite expensive for being a Best Western it was worth it for the excellent service and sleep we had. Upon check in the man at the front desk was awesome! We requested a cot and he brought one up to us no problem. Kids were very excited to try out the waterslide and as soon as he saw us head in there he made sure to turn the slide on! Slide was very fast and the kids had a blast but maybe not great for younger swimmers. Beds were very comfortable, room was very clean. Breakfast was really good. Make your own waffles and omelette station is a nice touch! Would stay here again for sure

This hotel has good access to the highways for visiting nearby towns. Our king room was a good size for a 5 night stay. The continental breakfast was always bacon and scrambled eggs but they were very good so we didn't mind. The staff were friendly. We didn't use the pool but any kids in it were having a good time. This was our second stay here and we would definitely stay again.

Second time staying here. Stayed in Oct 2018 as well. Nice rooms with modern amenities. Easy access from the Trans Canada Hwy and good restaurants nearby. The only issue we had was the Internet was intermittent to non existent. I see many other complaints about the same thing.

Our reservation was booked wrong, but a nice gentleman on the day desk got us two nights with our Service Dog and the guest behind us gave up the last pet friendly room. The popcorn machine was a nice touch. Great breakfast too.

Great staff, comfortable bed, pool area was great, breakfast was hot and plentiful, clean and quite hotel. Would stay here again if travelling through the area. The location was great. The cost was higher then what I usually spend.

A great hotel in the Best Western chain. Clean, quiet and friendly staff, probably the best in the chain that we have stayed in. Awesome breakfast, very comfortable beds, a great nights sleep !!! Will definitely stay aagin when traveling across western Canada.

Great service, hot breakfast offered, nice pool with a tube slide, decent room and soft bed (too soft for me but comfortable). Will definitely consider this hotel for our next trip to Brandon, Manitoba.

Return visit... turns out this at the perfect distance for our daily drive. A great spot with lots of trailer parking nearby. Room right by the back exit.... perfect!! Friendly service, updated rooms made for a comfortable stay. We'll be back.

The front lobby is being upgraded so the reception area is located in a trailer outside. They offer a smaller breakfast than usual due to lack of space but offer you mcDonalds vouchers for the inconvenience of you wanted something hot or toasted. Rooms are very nice in size with fridge and microwave/coffee. Pool has a fun slide, it is a dark, quick slide so if you have little ones they may be scared. Not a lot of space for spectators to sit around but can accommodate a normal amount of visitors nicely. (Many sports teams the nights we stayed-but staggered groups to the pool so all played out well). Enjoy your stay!

The lobby under construction was inconvenience to staying away. Breakfast wasn't what I was used to from a standard of Best Western plus. My reward points were messed up. after setting up my Express checkout and giving a email I wanted it sent to they still sent it to wrong one.

Check in was in a construction trailer. Lobby under construction. Jackhammering loudly that shook room. Breakfast served out of hotel room and hallway - had to eat in room. Pool out of order one morning. Hot tub out of order the next. Booked months in advance and there was no warning at that time. All hotels in Brandon full for fair/spring break so nowhere to go. Price paid at hotel high due to this. Manager has not followed up with me as promised.

Hotel DID NOT mention anything of noisy construction until we actually checked in (Office was an ATCO trailer - too late to cancel). Horrible pool maintenance. Throat was burning from noxious fumes. Sauna failed to work. Pool water mirky. Breakfast not what was advertised, more like continental breakfast in a cramped room with no seating due to unadvertised construction.

For $200+/night this hotel could be a lot nicer and more up to sate. Water pressure was horrible, could barely wet my hair. TV didn't work. Lobby is undergoing a reno (which is stated on their website), so hopefully the improvements will be continued throughout the rest of the hote.

This was my first visit to this hotel. The check in process was easy and front desk team member, Vlad was amazing, fast and welcoming. Way to go! Rooms have been modernized and the bed and sheets were super comfortable. The room was very clean and I had a comfortable sleep. My reason for a 3 star and not higher was that there is no lounge or restaurant on site. This required transportation.

I am writing this review to warn other people so they don't have to experience what my family did. Before I start with my story I will say that the man at the front desk was very polite and helpful and my girls loved the pool, and we thought our room was very nice and clean, BUT key word was thought!!!!! On Wednesday Feb. 6th 2019 we where travelling from Saskatchewan to Ontario for a family emergency and stopped in Brandon, Manitoba for the night, we thought the best western plus would be a good choice and for $180 a night we figured it would be a nice safe clean place for our girls to play and stay. Well that was until morning time anyway, as we where cleaning up to get ready to leave my husband checked under our bed to see if anything got shoved under there, and what he found was a disgusting used needle with NO cap on it. We couldn't believe it, so my husband went to the front desk and was furious about the situation, And the only thing the guy could say was (was there a cap on the needle?) and oh im sorry sir ill give you 25% off your room, REALLY? the health and safety of our children is what our concern was, we based our decision on staying here because of there name and reputation, well you can be damn sure we will never stay there again, Thank god our youngest did not find that needle as any baby, she probably would have stuck that dirty needle in her mouth, If you notice in the one picture where my daughter is standing at the side of the bed, well that is exactly where the needle was pointing outwards, if she would have stepped any closer she would have pricked her toe with it, The room number we stayed in was 110, before posting on here I read through what others had to say, and saw that the management was quick to say excuses for things that other people had complained about, So I am just saying this now, If the management at this hotel replies to this review DONT YOU DARE have any excuse for why this may have happened, because there is no excuse for this AT ALL, and especially when you have children staying in those rooms, or anyone for that matter. There is no excuse for why those beds are not cleaned under after every guest and this situation just proved that they don't.

The cleanliness of the hotel is superb! The staff are amazing! The HOT breakfast rocks! I love the beds and the environment. Its my tranquility place. I stay at BWP as it is my favorite Hotel chains, but the one in Brandon by far is the best. The staff remember me and make me feel like I am important. They are kind and respectful.

The hotel was packed full. The Staff where on their game 110% from everyone!!We vary much enjoyed or stay and truly was a great stay. Room was clean and well restocked every day. Front entrance was always cleaned. Staff was doing a great job from the front desk you where maee to feel welcome on entry. Thank you see you all again soon

Staff is awesome manger is the best , rooms are very clean , breakfast is sweet will go out of there way to make u feel welcome . Never had any problems with anything has nice pool and fitness room good snacks in vending machines lol .

Spent one night relaxing before the big family gathering. Had a king sized suite. Loved that there were 2 separate rooms in the suite. Very clean. Good selection at breakfast. Breaker blew in the room while getting ready in the morning, but it was fixed within 5 minutes! Would like to come here again with the kids. The pool and slide looked like a lot of fun!

I stayed there with my family from Dec 22 to Dec 25. The staff was very friendly and accommodating. They did their best to provide for our needs. The lady at the kitchen made sure the food was always fresh for breakfast. The building was in great shape. Overall we felt welcome and we saw every employee trying to do their best, even when they were working through the holiday season. Great place to stay.

Stayed here for a stopover on the way to Medicine Hat. Had a great sleep. Nice beds, clean hotel, great staff! Free breakfast with your room. I left something in my room. I called , they were kind enough to get it and said I could pick it up on the way back from vacation. Awesome customer service. Thank you.

We stayed here for a hockey tournament in Souris The team had an amazing time in the pool, the staff were extremely friendly, there were so many breakfast options. We had a very nice sized and clean room. The shower flow was perfect. Would definitely stay here again!

Overall nice place to sleep for the night. Comfy beds but could probably use a thicker blanket or more than one blanket. Breakfast has good selection and options. Did not use pool or workout room during my stay.

As per usual, Best Western Plus Brandon provided a comfortable stop-over. Free parking and a nice breakfast in the morning. Staff was helpful and friendly. Internet was problematic. This may have been caused by a possible failure in the local area. Highly recommend.

Breakfast was great...sausages, eggs, toast, cereals and more. Disappointed the hot tub was out of order all weekend for our hockey tournament. The rooms were clean and nice but extra blankets in the room would be nice. Also, they kept running out of pool towels and had to go knocking on doors to get more. All in all I'd stay here again.

Truly disappointed in our stay. Was told that the price was going to be cheaper then it was and it wasn't. Hot tub was broken the whole weekend. Had booked the breakfast room for the weekend and paid extra for that and only got it Saturday evening. A fellow hockey parent found old and rusted belly button rings in her bed!! Canad inns was cheaper then this place! Don't think I will stay there again.

I always enjoy my stay at Best Western. From the friendly staff at check in, the sprawlingly spacious room to the wonderfully hearty breakfast options, it's always a delight at the Best Western! The front desk staff is helpful and informative. The rooms are clean and very spacious. The breakfast options are second to none!

Stayed at Best Western Plus in Brandon was a great experience. Room clean. Breakfast was hot. Only thing was that there was only coffee and tea. Evening was cold and would of liked a hot chocolate. I would recommend this hotel.

Had to stay overnight in Brandon for business 3rd week of September, always choose this hotel if I can. Since walking around town is not something I really do, I prefer this location since it's easy to get to and they have more than adequate parking space. I LOVE the breakfast, and it makes life simple in the morning. The hot tub is actually hot, which is also great to see as that is a personal pet peeve of mine in many hotels. Really nice rooms, great bed, and having a microwave and fridge handy means I stay in at night and relax instead of driving around to find supper or having to order in I tend to eat healthier this way too.. and then my wife and i could spend our time hiking in the Brandon Hills instead of looking for supper! It's also nice and quiet here, even on the main floor.

Great room and a great 2 person jacuzzi. They brought us extra towels and bath salts as soon as we asked for more. Great breakfast and great everything! We didn't get a chance to use the water slide, but it seemed that everyone else that was, were having a great time! We will definitely be back to this location the next time we visit Brandon. Oh and there was a Keurig machine in the room too, with tea and 3 different kinds of coffee. A microwave, 2 tv's, and a fireplace were also included in the room

First off excellent hotel and stays at the best western. Early check in made possible, very friendly staff. My biggest complaint was we went to use the pool in the morning. It doesn't open until 9 we ate an early breakfast. At 9am when the pool should of been open they had it closed. Maintenance I was told. (Staff should of started in there earlier) 10:30 it was opened. Check out was at 11. For the amount of money spent on our room we should of got reimbursed I think. Our room was to be 2 queens. I'm pretty sure we had 2 doubles. Room 109. All in all I will continue my stays but not happy as kids couldn't swim.

Awesome hotel and excellent customer service!!! Could not fault anything about our stay!! It was quiet, comfortable and overall an excellent experience!! We will certainly be back on our next trip out west!!

Rooms are spacious, Nice Fitness centre, pool, hot tub, steam room and water slide. Breakfast area and business centre very clean and spacious. Hotel is very just off Hwy #1 and #10 so easy access out of the city. Very close to several eateries.

I stayed here for 3 nights and my room was large and clean. The internet was okay and the amenities were exactly what I needed. This location is easy to find and if you have a car, it's close enough to lots of restaurants and what not. Great parking lot with large spots for trucks and friendly staff. I would recommend staying here if you're in the Brandon area.

This was the final hotel stay of our summer holiday travelling with my family of 5. We booked the room online and called ahead to get a cot. The hotel is nice and new, clean and staff did their best to make our stay enjoyable. We checked in late so didn't venture into Brandon as this hotel is on the outskirts, but heading into the town is only 5-10 minutes away. The room was standard and the cot we requested wasn't there when we checked in. There was only one person working that night so he was running around doing his best and was apologetic. Didn't fault him at all and not having the cot right away was not a big deal, otherwise I would have given a 5/5 as the stay was comfortable for our needs. Breakfast was standard affair but again nice to have for our family. Would definitely stay here again.

Very smooth booking process, check-in quite a good smooth process, excellent and helpful staff, very clean room and very comfortable beds, breakfast was excellent, check-out very smooth and fast, excellent hotel to stay in. Thanks!

The Best Western Plus in Brandon MB offers very large, very clean and very quiet rooms. Had a very comfortable stay. There's a pool and hot tub that also has a gigantic water slide. Free hot breakfast is offered in the morning from 6a-10a.

Really nice and clean . Friendly staff . Family ran ,so like to support good community vibe . We will stay here again and again! Makala was super sweet. Nice gym and pool . Easy access to highway and close to Boston pizza ??????

Rooms were very clean and modern with excellent amenities. The staff were all friendly. Quick overnight stay so didn't get to the pool or gym. Breakfast had a great variety of options to choose from including make your own waffles with lots of different toppings. Would stay here again.

Everything you want at the end of a few days of travel. Friendly, helpful staff, a pool, laundry facilities, comfy bed, clean room, and a tasty breakfast the next morning. Easy access, right off # 1 highway.

Every time we travel west we stay at this hotel in Brandon Manitoba. The two gentleman Luke and Vlad were very helpful and make sure our stay was the best. The hotel was very clean and nicely decorated. We enjoyed the breakfast in the morning also the pool/slide.

I'll admit, I didn't expect much from a Best Western. But we were pleasantly surprised. We attended a big family reunion in Brandon, and almost everybody stayed here. We booked a suite because of having two kids in tow, and the room was really great. The room was big and open, with nice big windows, a comfy couch and chairs, and big windows. The bathroom was standard, but nice. The very tall (10 ft? 12 ft?) ceilings made the room feel massive. And the extra bedroom in the suite was also very big, had an unbelievably comfortable king size bed, and a two person hot tub (perfect for kids' baths). Even small details like solid steel doors that offered great sound insulation, and that closed very quietly thanks to little foam pads on the door frames. Stuff like that makes it much easier to keep the kids asleep. The free breakfast was delicious - especially the waffles you can make yourself. Nice selection of fruit, yogurt, sausage, and eggs. Although, the scrambled eggs were odd and gelatinous - probably made from powdered eggs. I wouldn't recommend eating those. The hard-boiled eggs and "egg rounds" were much better. Wifi was fast and stable, and the service was friendly. All in all, a really great option in Brandon. Not the cheapest option, but definitely with the money.

We stayed here for one night in July and were again impressed with the Best Western. We asked for a room on the top floor to avoid any noise during our stay and were accomodated nicely. We've booked here numerous times in the past and WiFi connectively is usually an issue depending on where in the hotel you stay, but we didn't find any complications this time around. We loved the pool/hot tub/waterslide as usual and the continental breakfast offered. Overall, it's a great hotel for long or short stays. Thank you!

The hotel is great. Clean, cozy rooms with a good shower head. Great breakfast, way better than average hotel quality. Staff was fantastic and caring. Close to shopping and restaurants. A must stay when in the area.

Hotel itself is rather dark but clean. Don't understand why the room charge is so much higher than other Hotels. Vlad at the desk was very helpful. Breakfast had a nice assortment of choices. Really liked the omelette maker which allows you to make your own omelette. Would suggest fridges in the room with a freezer section and a power bar in the rooms to allow charging up of multiple devices.

I stayed at this property on my way back from a convention. The hotel is right off the TransCanada Highway westbound. It is a new hotel that is very clean, has ample parking and good highway access. The lobby is very clean, and the staff are very helpful. The room was very well equipped, and has all of the amenities including fridge, microwave and safe. The room was very clean, quiet and had an excellent bed. The included breakfast was excellent, as were the breakfast staff. It also has a waterslide and large exercise room. Overall, an excellent stay except for one issue: too few accessible power outlets. This is a problem that is easily fixed, and that does not exist in hotels in the Hampton chain, in my experience. A power block on the desk would solve this issue. I would definitely stay here again, but it would be nice to have the power supply issue solved!!

Great greeting by Vlad at the front desk and very helpful. Needed to change the original room provided and they made the change with no fuss to accommodate. First room provided was excellent just not my prefer type of setting. I would stay again should I need to return to Brandon. Great team work at the hotel and thank you again to Vlad.

We just stayed the 1 night. It was super clean and updated. The kids enjoyed the water slide and pool. I stuck to the hot tub. Eased the miles away. The room was very clean and well appointed. Nothing to complain about. The staff was very friendly and helpful. Checkout was seamless. The breakfast was great. A huge assortment of items all fresh and hot. Really good tea and coffee rounded everything out. I will definitely stay here again if it's on my way.

We stayed at the Brandon Best Western for 5 nights while visiting family. Room was modern and tastefully decorated. Bed was very comfortable. Was pleased there was a workspace in the room where I can work on my laptop. Staff were all friendly and helpful. Breakfast exceeded expectations, lots of selection of both hot and cold items. Our kids enjoyed using the pool area. Will stay here again when we come to Brandon next year.

We had a great stay as a family at the Best Western. The room were spotless and well furnished. The staff were very friendly and check in was efficient. The pool area is nice and the breakfast is also very good.

COmpared to other place in the area the price was crazy. But it had a water slide and so we stayed. the room was clean. The parking was ample.the pool was clean which was nice to see. I just dont think it was worth the price.

At first I thought this was just going to be another average hotel - but there were plenty of little touches that really stepped it up. Nice tall ceilings in rooms on the first floor, in room Keurig, complementary coffee/tea/cold&hot water all day in the lobby. The beds are super comfortable and awesome pillow selection. Fridge and Microwave in room, outlets that you can actually reach to plug in your chargers. The gym had quality equipment and it was nice and cool in there. The breakfast is certainly above average and the best part is they dedicated GLUTEN FREE cereal/oatmeal as well as gluten free bread, muffins AND a dedicated GF toaster! Thank you to the Brazilian female employee who championed to get a dedicated toaster. We truly appreciated being able to eat breakfast here safely. Really the only negative was that the pool was very very heavy on chlorine. Just breathing while in the pool was tough and would make you cough. Didn't stop us from using it and the nice (hot!) hot tub extensively thought. Overall a great stay and would definitely recommend this establishment in Brandon!

We stayed here for two nights at the end of May! We were a group of 30 people! Hotel staff made sure we had everything we needed! Good job guys! Swimming area was a good size and enjoyed anywhere from age 2- 78! Hotel is in a great location and easy access!

Starting to show some neglect but overall a nice place. Pool is very noisy but clean. Steam room door does not stay closed so does not stay hot properly. Hot Tub nice and hot. Good breakfast, and yes Waffles, but no fruit, only fruit toppings. Not enough tables and chairs for breakfast area.

We enjoyed our stay here while driving across Canada. Our room was clean and comfortable, check in was easy, breakfast was typical nothing spectacular but again overall great hotel to stop over for a night across the country.

This was our second stay at this hotel and once again found it to be one of the best. The rooms are large, well furnished and very comfortable. Beds are great and the pillow selection would work for anyone. The variety of breakfast items is the best I have seen in any hotel and varies from day to day to make it more enjoyable for a multi day stay.

Stayed here for one night while on business. Was easy and fast check-in. Hotel was very clean and attractive looking. Rooms were a good size and also clean. The pool area with slides seemed to be a big hit with kids. Breakfast the next day was good and lots of variety. Staff replenished items quickly and were on hand for questions.

Very nice hotel, great pool for the kids, with a water slide and a hot tub. The breakfast is included and it was pretty decent. It had make your own waffle station, with syrup whip cream and fruit available to put in it or make your yogurt cup with granola etc. One day they even had bacon eggs and hash browns in a warmer, also your basics, cereal , toast, bagels, muffins. The room was very nice, comfortable bed and pillows were good too! Would for sure stay there again. Location is fairly close to the airport, with it being on the North side of Brandon on the #1highway. Also nice and quiet, could not hear traffic noise at all. I recommend this hotel especially if you are just passing through, as you don't have to go into Brandon at all. :)

Our stay overall was good. Clean room. Hot breakfast. The pool was like an ice pond tho. The kids and us couldn't stay in it for any amount of time. And the hot tub was out of order for most of our stay. So that was dissapointing.

We stayed there from march 28 to 30 for the Royal Manitoba Winter Fair. The front desk employees were friendly and check in was smooth. the room was very clean and the beds and pillows were very comfortable. the pool had too much chlorine. you should consider salt water but i used pool and hot tub anyways. The breakfast room needs to be bigger and should add pancakes. The orange juice tasted bad. you should consider minute maid juice. You should add another attendant for breakfast room when it is busy. Overall the coffee was good as was the breakfast selection. Thank u for giving me good room rate best western.

Good: - Location right off the highway - Room temperature controls work - Bed was very comfortable & pillows were good - Very little noise - Good Wi-Fi - Vlad the concierge was very friendly, helpful and as always, provided excellent service. Bad: - Price is ridiculously high. I had CAA & am a Best Western member with Platinum status and the best rate I could get on a week night was $165/night. Nothing was going on in Brandon, no Winter Fair, etc. - Parking is a pain unless you get there early. Expect to be carrying and dragging stuff a ways to the hotel. - No room plug ins. Expect to crawl under things and make the decision on whether to unplug the lamp or the TV. - I got bed sheets with holes and rips. Looked like moths had been having an orgy. For the price being paid and this supposed to be a Best Western Plus, I would have hoped for sheets that shouldn't be in the rag bag. - Breakfast was bad. I gave up and drove over to McDonalds. If you expect to save on travel costs by having the complimentary breakfast, not in this case.

Too expensive for the quality compared to many other Best Western hotels and the quality of the breakfast was deplorable. Most Best Western hotels provide a high quality duvet for their beds but here there was some cheap thin cover that provided little comfort or warmth.

I truly believe that the best western c hain punishes you if you don't book direct. My room was ok until you walked into the bathroom. One of the lightbulbs were out, but what caught me off guard was how dirty the shower was. The tiles were filthy... full of grime from previous occupants. Take a look at the pic of the mold along the bottom. Maybe have some pride and clean this up. This is supposed to be a premium best western but it's clearly not.

Great hotel to stay at. Very friendly and curtious staff Breakfast is great and very convienent Pool and slide is great for the kids Fast and easy check in and out is great Would recommend staying here to anyone

This hotel overall was very good, but the pool was terrible. The level of chlorine in the water was overwhelming! My daughter coughed the entire 30 minutes we were in the pool and my eyes burned the whole time, which was why we left. One of my main reasons for choosing this hotel was for the pool. We were dissapointed.

this hotel has the customers in mind on all the services from internet that works well to a swimming pool and water slide that is very clean and maintained breakfast has everything that you would want for breakfast

Nice clean hotel. The suite had a cozy fireplace (electric) and a Jacuzzi tub in the bedroom. The sofa bed was quite uncomfortable though so don't plan on using that. The room was very spacious and the complimentary breakfast was typical fare-but good variety. Like having the cold hard boiled eggs as a choice. Staff very friendly.

Stayed here for a wedding so many of the guests stayed in this hotel. Brandon isn't a large city but has some nice amenities. This hotel is about 5-10 mintues drive outside the downtown on the highway. It is quiet and we never heard the road noise. Staff was very helpful, rooms were clean. It was what you should expect.

Now I should say upfront that we didn't choose the hotel. Our truck broke down and Uhaul decided to put us up here until it could get fixed. And boy am I happy they did! The beds were super comfortable. The room had 2 beds, a good sized bathroom with a bathtub, desk, microwave, mini fridge and a large tv. There was a free hot breakfast every morning we took advantage of, and coffee & tea were available 24/7. Will be back if I'm in the area!

Overall stay was good. Disappointed that the pool was down for maintenance and that we were not told that it would be when we booked. Beds were comfortable and it was quiet. Staff was friendly and helpful.

Although this property is older, it was clean, comfortable and well maintained. Had a good sleep, good shower and felt refreshed when we left. We did not take advantage of the Continental Breakfast, so we can't comment on that portion.

Great room, everything clean, good staff and great breakfast. Went for a work trip and it was nice. I didn't use the pool or exercise room but they also looked good. I would stay here again in a heartbeat.

First time staying at this particular hotel. The staff were very friendly and helpful. the room was nicely decorated and the beds were very comfortable. The internet was very slow but worked none the less.

This hotel is great was delayed to our destination. Phoned them & we had 3 nice rooms booked over the phone in minutes. Hotel has been redone is very nice the breakfast offered was great. I'd highly recommend this hotel.

Whenever travelling and accommodations are required, Best Western is always googled. We have always been met with excellent staff, service and quality. Excellent breakfasts are served each morning, the beds are of top notch quality to ensure a very good nights sleep. Cleanliness is top notch. Overall an excellent choice in hotels.

Great location, quiet clean rooms, friendly staff. Good parking and close to Highway. Nicely appointed rooms, actually nicer than the Royal York in Toronto. Pillows were of good quality. Carpets and flooring were well maintained. Bathrooms were spotless. Toilets flush very quietly. Good lighting. Pleasurable experience. Will be a repeat customer.

Was traveling west and stopped for the evening. The room was clean the bed comfortable. Relaxed in the fitness center to get the kinks out from driving. Had breakfast the next morning before I continued on my trip.

A co worker and myself stopped here on our way back to Saskatchewan. The front desk clerk, Vlad, was very friendly and accommodating. Really if everything else was terrible, my interaction with him would have saved the whole experience. Luckily, this is a delightful Best Western with superb rooms and an awesome hot tub, pool, waterslide, and sauna. Vlad went above and beyond to make sure both myself and my co worker felt at home and had an exceptional time for our one night stay. He was there when we checked in and there when we checked out. Someone give that guy a raise! He deserves it!

Continues as one of best places to stay in Brandon. Meticulously clean outside and in. All staff are professional friendly and seem to take a genuine interest in making your visit the best it can be. Rooms are well furnished and equipped with coffee maker,fridge and microwave. Offers free continental breakfast . Variety of rooms to serve every need. Good value for the dollar.

Clean, new hotel. Probably the best place to stay in Brandon, literally one minute from the airport and trans Canada highway. Not much for restaurants or groceries within walking disctance from the hotel but everything in Brandon is less than 10 minutes away by car so this is a non issue.

Instead of traveling onto Winnipeg my wife and I decided to get off the highway and sleep ?? instead of pushing through the snow. Great hosts, clean room and quiet. See you guys next time we come through Brandon

Stayed there for three nights and was pleased with the location as well as the room. Bedding was very comfortable and the mattress was perfect for me. The fitness centre is travel sufficient and the oool and the hot tub are appreciated

Love the easy access to this facility, either coming east or west down the Trans Canada Highway. Close to service stations, Tim's, McDs as well as Boston Pizza. Short drive to Brandon Airport. The staff are always welcoming and the pool/gym are clean.

Probably my favourite Best Western hotel. I travel a lot for work and stay in a lot of hotels but this one is just phenomenal. The beds are really comfortable and the amenities are really good. The gym is small but has everything you would need and is very close to the pool. Plus they have a popcorn machine and fresh coffee all day with flavoured coffee creamer. It seems like a small thing but it really helps start the day off right.

If driving through Brandon, MB, this is a great place to stay. With lots of gas stations and a Boston Pizza and a McDonalds nearby, a convenient location! While I little far away from the downtown of Brandon, if you are driving through on your way to Winnipeg, or vice versa, I recommend this place!

Great place to stay, handy high quality breakfast and just a nice hotel overall. Vlad was very helpful, love the hot tub, and rooms have lots of room. Decor is nice, and using a microwave saves us money and time not spent on eating out... watched World Series and snacked instead!

From the time of check-in we were treated very well. The room was clean and comfortable, staff was friendly. The breakfast was good but could be a little better - the eggs were rubbery and sausages not that great. Overall a good experience, we would definitely stay again.

I would recommend this hotel to anybody travelling with business or family. The staff is very friendly and always go out of their way to make your stay enjoyable. The rooms are always clean and neat, very nice pool area with slide as well as a exercise room. Great place to stay !

Nicest hotel in Brandon, but still just average because the rest of the hotels in this are are horrible. Noisy from busy highway close by. Will stay again because i have to stay in the area for business.

The best western in Brandon is right on the number one highway so it is very convenient to stay there when you are traveling. The have a nice pool and small water slide if you have children. The room was very clean and spacious I would recommend this hotel to anyone.

Have not stayed at a BW for a few years. Recently noticed the new BW signage & decided to give them a try. What a surprise!. Newly renovated facilities, staff really friendly & helpful. Treated us like we were the only guests in the hotel. A super experience!

We had a great stay at this hotel - a clean and comfortable room at an excellent price! The staff, the room, the breakfast - all were great! Best Western has some wonderful properties and they were among our top choices during a five-week long journey.

Very nice place to stay very good people to deal with ,kids loved the pool.one problem the beds were to high as I am a little disabled and count climb on the bed.makes it hard when you get up 4 or 5 times during the night good thing there was an ottoman to climb on. Other big problem the mattress cover was dirty and I took the bed apart and let the maid know I hope they changed it.

Driving from SK to ON in late September. Important to note that at this time of year and into early October in northern Ontario there are tour groups visiting to see the changing of the leaves. You should book your hotel if you want to ensure you have somewhere to stay at night. BW I rated as a B+. Could use a little updating in the guestrooms. Does accept pets which was great.

I use this hotel whenever I am in the Westman region, excellent access for highway travel and convenient to the airport. The airport is large enough to manage most private business planes so this makes it a real asset. The hotel staff is always accommodating and very attentive to Best Western Reward members, I highly recommend it.

...stayed for 3 nights, very clean & quiet room. Comfortable beds & pillows. Great tasty, full breakfast. Friendly staff, enjoyed visits with the fire evacuees from the Wasagamack First Nation. Will stay again.

we took our grand kids for a nite of swimming Everyone enjoyed there stay The pool and slide were a big hit with the two grand sons age 11 and 8 They fell asleep on the comfy beds We all enjoyed the breakfast in the morning, We found room and rest of hotel very clean and easy to find

The beds are AMAZING! Best sleep we've had in a very long time. Updated rooms, impressed with the size of them. Very clean and comfortable and good breakfast varieties. Our price was also matched with one found online and upgraded at no additional cost!

I would definitely stay here again! We stayed for 4 nights.Great full breakfast! Staff was extremely friendly! Quiet rooms. Claude who kept the breakfast stocked in the morning was a joy to talk to! I learned a lot about Brandon & Canada. I will stay here next time we come back for the horse show!

Good location, nice, clean room and very helpful staff. Vlad at the front desk is outstanding in professionalism and customer service. We arrived late and with no reservation and he went out of his way to find us a suitable room.

we stayed here one night after a long day of driving. Staff were super helpful and friendly. Hotel provided decent breakfast with staff readily supplying the foods and keeping the area clean. We were also able to do our laundry while staying there. $190 tx incl. and pet friendly. Great pool for kids too.

The staff was excellent and extremely accommodating. The breakfast was the best I've had at any hotel. Rooms were clean and had everything we needed. Our son enjoyed the pool and waterslide. Would stay there again.

Clean and friendly hotel, with comfortable beds and nice features for a motel. Great breakfast. Not much within walking distance (e.g. dining) but shops and restaurants a short drive away. Convenient location just off of the Trans Canada Highway.

We love this hotel. We spent a lot of time in the pool and on the waterslide. Very clean and well maintained! The breakfast was very good with many options. The staff were very helpful and friendly. We will be back.

The hotel staff at this very clean and convenient hotel treated me with extra kindness and care. I appreciated the spacious upgrade as a diamond member. The suite was by far the quietest and most comfortable room of all the many hotel rooms I stayed in on my long road trip. The hotel is situated on a service road just off the highway making travel easy.

The hotel is conveniently located off of the Trans Canada Highway. At check-in was greeted by a friendly and helpful staff. The rooms are comfortable and quite. Due to the location there are few good restaurants close by. The internet reception in the room was spotty and had to go into the hall to establish good reception.

My husband and stopped here for a night. Clean lobby, friendly staff. Bed was comfortable with clean room. We used the hot tub and pool. Nice waterside. Great hot breakfast to start your day. I would be happy to return

Love the Beds very comfortable, Room clean and Big the kids loved the waterside and pool. The breakfast was OK could be better. Location was good close to many restaurants and shops. Great place to stay with with children.

I visited Brandon for a work for trip and spent an evening at your absolutely wonderful hotel! The staff were excellent - check in was a breeze and the even called the room, after, to see if everything was ok - a nice touch the is not unheard of but quite a number of hotels forget to do. The rooms are updated and good. The free breakfast is nice. The location is very convenient - 5 minute drive to the airport, 10 minutes to downtown Brandon, and a few minutes to some really decent restaurants! All in all, I'd recommend this place!

Overall good experience. Can't believe they sell $.50 bottle of water that most hotels give away free for $2.00. Shame on you! Paid as much for 2 bottles as I would have paid for a case in the US of the same water!!!! Are you really that hard up for money? Yes, this is a very small thing, but it's the principle. To me and others it's indicative of a bigger problem. I've stayed here before and the customer service has improved over my last stay.

High price per night for the quality received. Lots of other options available in the region to pay a lower price for one night stay. This is NOT a Best Western PLUS hotel! I was very disappointed compared to my last stay at this location.

I was impressed with the thoughtfulness and helpfulness of the staff from the front desk, breakfast and room service. Thoroughly enjoyed our stay at the Best Western Plus in Brandon, Manitoba and would highly recommend anyone to stay at this hotel.

A great snd freindly staff st check in! Express checkout great! Breakfast good! Will stay again if through!! Best western is a good experience!! Good amenities! We like staying at. Eat western plus! Thanks once again

Located not to far from the downtown core. We had a quiet room. The room was very comfortable with a nice size bathroom. The gym looked descent; the indoor poo was busy & I noticed they had a laundry room for guests.

Friendly Staff great pool and water slide. They made sure we had something to eat before we left. So they have us lunch bags with a snack and water. I would highly recommend this hotel. Looks brand new and it's super clean. Has laundry machines too!

Amazing staff, probably one of the cleanest hotels I've stayed at. From the moment you walk in the front door, the staff will bend over backwards for you. Wifi was a little hard to work, but I would not hesitate to stay here again.

Seen lots of changes in past 7 or 8 years. The quality has deteriorated for rooms, beds, breakfast and kids who used to be excited for a Best Western stay now seems uninterested. Looks like Holiday Inn is more clean and welcoming.

Best western never disappoint me. Brandon in located just on the trans-canada highway, Room is clean and all staffs are very friendly. opened 5 years but still looks very new to me. I also like the hot breakfast. will back back again.

My overall experience is realy good except for the Wifi signal in my room who was very week and for some problem with the cleanliness of the room. The personal of the hotel was kind and very polite. It's a very quiet hotel.

Great experience for any sort of traveller. Friendly staff and clean room. Low noise level and very convieniently located off highway 1. There are however limited places to eat within a 5-10 minute drive.

Enjoyed our stay, wonderful large spacious rooms, very accommodating housekeeping regarding room cleaning, cooling and fan systems worked well, excellent breakfast choices, desk staff pleasant and thanked us for choosing Best Western Plus

Stayed for a wedding. Got a group discount. Staff was friendly and courteous. Rooms were clean and everything was in working order. Water slides and pool. The best part was the bed. It was amazingly comfortable!

Was a great time always book with best western they are always friendly and make your stay as comfortable as possible even rang the room to let me know that I left my lights on not to often you have that kind of treatment

My son and stayed here while visiting friends in Brandon. My wife and I had stayed here last fall and after an excellent then decided we would try it again. The check-in was flawless the rooms are clean and staff are friendly. The grounds, pool and hotel are nicely maintained! Breakfast is GREAT. staff attend to all food items and there is a great choice. Very pleased and we will stay again on our next visit to the area.

Awesome - I never stay anywhere else unless they do not have a Best Western. I enjoy the atmosphere. The Staff are fabulous, the rooms are extremely celan and if there is a problem they fix it immedietaly. I would not stay anywhere else. Love the Best Western PLUS!

This is the best hotel in Brandon, friendly staff, clean and comfortable as well a clean hot tub and pool area with slide. I would recommend this hotel highly for all types of travel. Wouldn't think of staying anywhere else!

The staff were friendly and helpful. My room was very modern, very clean and comfortable.. The amenities were great. The fitness centre was clean and functional. I would totally recommend this place to anyone needing to stay in Brandon.

Pulled into Brandon after a full day of traveling across the prairies and was looking for somewhere quiet, checked into the Brandon Inn and while it's a little higher than I would normally pay I was not disappointed. The facility is well maintained, clean and above all quiet, woke in the morning feeling great, enjoyed the breakfast and then back on the road. I will stay there again

We got the impression that not one extra cent is spent to provide the service that we have come to expect. The bed was excellent, but all BW beds are. The breakfast was a bare minimum attempt at filling their advertisement that breakfast is included. Broken furniture and drapes hanging off the rods does not make for a welcoming atmosphere. Bathroom essentials appeared to be the cheapest available.

Friendly check in. Comfortable bed and pillows. Large flat screen, keurig, fridge, spacious room, good size bathroom (low tub with lots of grab bars for elderly) Reasonably quiet considering you are beside the Trans Canada. Breakfast had omelettes, sausage, cereals, breads, yogurt, apples, oranges, good OJ, fresh brewed coffee and a clean, bright breakfast area with good space. Hotel is 3 floors with lifts. Had a room request and it was met. WIFI is slow and needs improvement. Difficult to even send and check e-mail. Would stay here again.

Very nice property, well kept, good location especially for business travels. Good amenities with pool and gym. Very nice breakfast, modern clean comfortable rooms and beds. I stay here anytime I'm in Brandon.

Spend 2 week in Brandon for work. I choose the BW plus and do not regret my choice. Great welcome. The breakfast menu change, I was able to not eat omelette on every morning... what I like the most was to make my own yogourt. Fitness room isnt the biggest one but do the job. Mini fridge and microwave in the room... bbq outside. And few restaurant near by. I recommande and will return for sure.

Destination hotel for a tournament. Rooms were clean, adequately sized for a family. Decent location to the rink. Meeting rooms, breakfast room and ability to BBQ were a bonus. Staff helpful and efficient. Would recommend without hesitation.

Found the staff to be very friendly and helpful. The facilities are very comfortable. Breakfast could have a better selection but over all very good place to stay . I highly would recommend this place.

Clean quiet room. Friendly staff, pretty good breakfast with hot options. Outside deck area with bbq (although we didn't use it, nice it was there.) Pool was ok...a little on the small side. Fitness Centre also small but equipment worked

Would stay there anytime...Beatrice at the front desk is amazing (non stop working machine) and Bibi at the Breakfast Buffet make's sure that everything is well replenished...You don't leave there hungry...Clean Rooms...High speed WiFi, Quiet...Pool is great with Sauna, Super Slide and Hot tub...If you forgot your Toothpaste, Lotion or Slippers they will accommodate you in a Flash...Would definitely recommend...Cheers to the Staff... Almost Forgot...There's a Gym there too ,looking into the pool...With more than enough workout equipment... Marc

This hotel is clean, and not far from city centre. Staff are very helpful. Free breakfast is nice. Newly upgraded hotel water slide pool for kids. I would stay here again if ever in Brandon. Good value.

As our family always heads to Brandon for Easter we decided to stay at the Best Western plus again as last years stay was fantastic. Check in was fine but were then informed that the water slide was not in order for the weekend as the stairs were being painted. As this didn't really affect us too much. Even my adult children were a little disappointed. I felt bad for other families that had smaller children that were counting on that as part of their weekend. The room was wonderful. The bed super comfortable. Had a wonderful sleep. The breakfast the next day was very disappointing. There weren't any sausages and the eggs were gross and cold. So besides the sad breakfast the stay was good. As for the waterslide, Best western could have surely sent an email to all the patrons for the weekend notifying them of the shutdown. It would have been an easy fix. We would have still stayed there, regardless of the slide working or not. Just would have been nice to have a heads up.

This hotel is very clean and the staff are friendly. There is a pool with a waterside, hot tub and a small but adequate gym. Rooms have a bar fridge and microwave and are well laid out. Located on a service road by the main highway was convenient and not much road noise.

Stay away I will never go back. The end horrible everything not happy with service. Good was like warm and was powder eggs. Super loud next to the highway. Front desk clerk was not helpful. And basically blew me off by lieing

This hotel is a great place to stay. Convenient location and great staff. Offers Gluten Free options at breakfast. Keep up the great work and always consider those of us who require Gluten Free options.

Hotel offered excellent accommodation ,and pleasant staff. We were waiting on the results of a medical emergency and were offered a couple of extra hours beyond the regular checkout time. This was very considerate and we certainly appreciated the offer.

We stayed only for 2 nights. The first night I couldn't sleep as every time I hit the bed I got super stuffy and itchy. I ended up sleeping on the chair and ottoman for a couple hours prior to having to get up for the day. I asked the front desk if I could have an extra ottoman and blanket to sleep in the chair for the second night as their pillows or something was bothering me. Horrified, the manager offered to wash some linens without detergent and went out and bought me a brand new pillow! She stated she really wants to see her customers sleeping in the beds. I slept wonderfully that second night thanks to this manager helping me out. I look forward to staying there again.

We spent two nights here and were so very impressed with the staff. Front desk staff Vlad and Beatrice were just a few that made our stay so very enjoyable. The hotel has a great location, is very clean and well cared for. Lots of breakfast options and again very helpful staff supporting the on-site breakfast. There were a number of families having breakfast with little ones and staff provided special little toys and also treats! We would definitely stay here again! Well done Best Western!

This trip was great. We ended it in Brandon at the Best Western. Their prices are the highest in the city so it scares you away sometimes, but if you catch the right price days, you are never disappointed. If the prices were better all the time we would never seek out another hotel in Brandon.

This was our first time in brandon and we made the right choice for the hotel. It is on the outside of town but very close to get to anything. Pool and rooms were very clean and the kids loved the waterslide! The staff was very friendly, huge variety for breakfast, including eggs and sausage! Staff was very friendly and the lady serving breakfast even came around with little toys for the kids during breakfast! We will definetely be back.

We were passing thru Brandon, Manitoba on our way to Cranbrooke, B.C. It is very hard to get a room in Brandon and we took the first hotel we can across. We enjoyed the bath in the bedroom, and the spacious area. We also enjoyed the coffee machine in the room, that otherwise we skip. The only things with regards to the coffee machine, I would personally have enjoyed real milk or cream, just personal preference.

We are staying at the Best Western while in town for a tournament. I chose the hotel because of its location and newness. We needed 14 rooms and the front staff, Ayana, Vlad and Parveem have been exceptional! The staff at the hotel definitely reflect th managers heart. Darlene sees her employees as her own family and it shows she cares for them. In return, the staff extend their joy for their job onto the guests. Ayanna did an exceptional job coordinating all of our rooms to be on the too floor and helping me find a restaurant for a group dinner. It was a delight to check in and be so warmly greeted. The hotel is clean and well cared for. Rooms are spacious and clean. It is a very comfortable hotel. The pool slide is crazy fast and fun! My kids LOVED it and didn't want to leave!

We enjoyed our stay. Our Grandkids had fun in the pool and water slide. Our room was clean and the bed was very comfortable. The hotel was centrally located and easy to get to. We would book Best Western again.

I have stayed at this hotel many times in the past and each time the service has been off the charts. A very freindly staff that go out of their way to help with anything. A very clean hotel with a very good breakfast in the morning.I will stay at this hotel again next time I am in Brandon.

In town for a family reunion. We decided to splurge a little for our anniversary so booked a top floor suite. Several rooms with large screen TV's, a fireplace in the sitting room and a jacuzzi in the bedroom. Huge comfortable bed. Hot breakfast. Quick drive to restaurants and shopping, decent pool and large exercise equipment area.

Recently my mother and I stayed here while attending a family funeral. After the funeral I unfortunately became quite ill for the next couple of days and the staff at the Best Western went out of their way to look after our needs. One staff member even went shopping for things we needed, after her shift was over, and brought them back to us. Now I consider that top notch service!

The hotel room was fine, perhaps a little tight on entering the room with the luggage cart. Room features were fine, clean. However, the hot breakfast offering was marginal at best. The breakfast items sat for too long. Lacked taste or flavor. Seemed like leftovers because they sat too long.

After a stressful drive in the rain, it was great to end up at an amazing hotel! Loved the beds, spacious room with comfy chair and room to spare! Breakfast was ok, the breakfast corner was a bit crowded. Decent selection. Would stay here again.

This is a very nice hotel with friendly staff. The rooms are nicely appointed and were very clean. The pool is very nice and people seemed to really enjoy the water slide. Breakfast was also very good with lots of food choices. We will stay again!

The hotel is very clean, offers a swimming pool/hot tub, a complete breakfast, and the rooms have comfortable beds and the usual coffee/tea. The staff was very professional, although not very congenial or cordial; I didn't get the feeling of "Welcome to our hotel". All just professional, not really friendly. For the price, I expected a bit more. I have received the same amenities at lower cost hotels, and was made to feel more welcome. If that's not important to you, it's great.

The service was indifferent and the hotel was ok with the exception of the pool and slide which would be a hit with kids. I thought it fell short of the BW Plus status It wasn't overly clean in the common area Our room was a nice size and the King bed was very comfortable Location is outside of town just off the highway Better value probably in other hotels

Met expectations for a well priced hotel. Rooms were up to date, clean and well maintained. Staff was good, courteous and prompt with their responses. The breakfast (quality and layout of food) was very good.

On top of the hotel living up to what you would expect from a best Western. The pool and slide make this decision to pay a few extra per night a no Brainer. Try and keep your kids from staring through the glass at the slide while you check in. Friendly staff also help. Definitely worth a 5star review. And a great free continental breakfast!!

The hotel is very clean and new. Exterior is great. Rooms are excellent and clean. Has a great pool with waterslide. The free breakfast is a great addition as the price is a bit high though. My only complaint is the clock radios are near impossible to operate so I used the wake up call at the front desk but in the morning the phone never rang and I woke up a half hour late. Other than that it is a great place and located on the TransCanada highway near a Tims and other food places.

Had stayed elsewhere in Brandon for 4 nights previous. Decided to give this hotel a try. A little bit more money. It was certainly worth it. Staff were exceptional. Stay at a lot of Hotels and the staff here were so friendly and made you really feel at home. Waterslide, pool, hot tub were great. Breakfast was the normal sausage, eggs, hashbrowns, yogurt, fruit etc. But very good. Room was very nice and clean. Next time I am in Brandon, I will pay the little extra to stay here. Way to go Best Western Inn Brandon!

Check in staff were very pleasant and helpfull, bed was super comfy, room well presented and clean, the buffet breakfast was good but have had better. Room was very quiet considering the proximity of the highway. Check in staff directed us to a very good steak house for tea.

Worst guest service agent i ever met during check-in (pm shift). She messed up room rates and room assignments, even asked the guest to check if the room is vacant or occupied. Her attitude towards the guests was unbecoming of someone working in a customer service job. The room was clean but the bed sheets don't have a fresh smell. My children enjoyed the pool very much.

For the price we paid on a double queen room was not overly clean...the 'boot' blanket on the end of the bed was filthy, dirty and stained. The carpet had a red stain in the floor...possibly nail polish? I plugged my phone in behind the tv stand and noticed how dirty it was behind it. Things just aren't being cleaned the way they should be. Next time, and for a better price and a cleaner room, I will opt for a different hotel in Brandon. That being said, beds were comfy and front desk staff were friendly.

I have stayed here a number of times over the last few years. However, the hotel is not what it used to be. The halls were crowded with cleaning equipment and carts. The equipment in the fitness centre was broken. The couch in our room was worn out. I wonder if there is a better and less expensive option in Brandon?

I liked this hotel and I'm very impressed with this chain overall, but I was disappointed with the lack of cleanliness in the bathtub, which looked like it was starting to develop pink mould in a few places. The room itself was clean the beds were comfortable and the room was quiet. I did not get to sample the free breakfast or try the hot tub pool,but, they looked nice. I had some problems with the dryer in the laundry eating my coins, but a friendly staff member sorted it out for me and got it working.

I have discovered Best Western Plus. They seem much like a very good La Quinta in the USA. Good staff, friendly welcome, fast check-out and a good breakfast. Rooms are very good and welcoming. Nice extra touches. No complaints. I have stayed in other hotels in Brandon but this will my place to stay., Ohhh and you know those dreaded words "You're staying one night..,let me see.. If I can find you a room behind a sign/near a stairwell, by the pop machine or ice maker or by the elevator ..." Well they don't do that! ????????????

Just what was needed after we had been travelling across country for nearly 24 hours. Very helpful staff who catered to our needs ?? easy to find from the highway perfect location with a great selection for breakfast. Love the fitness centre and pool with the slide

Another Best Western one finds dotted across the TCH although this one also had a small water park built in. Dependable Internet and hot breakfast available every morning. Unless your looking for some extra night life in Brandon where you don't have to drive or use a taxi service then this is a great place to stay.

On a very long trip home, this was a welcome respite. Not hard to find... right on the Trans Canada Highway and in close proximity to shopping and restaurants. A clean and user friendly facility. We would definitely recommend this property to anyone and everyone.

We stayed for the waterslide and it was great and breakfast was very good. The attendant gave our kids little toys which was a nice touch and they brought around freshly baked pastries which were delicious. My only issue was that the front desk attendant who was super nice...well he stunk so BAD!!! It permeated the entire first floor. I realize that it is his culture not to use deodorant but this was a really bad first impression for the hotel. In the morning it was gone because he was gone. I feel bad for the manager because that would be a difficult conversation to have with an employee. Overall it was a good experience and we would certainly go back!

This is always our first choice when visiting Brandon. Easy to find, decent free breakfast, good wifi. The suites are very nice and re set up well for the business traveller who has to stay a few days.

I have stayed at this hotel in the past, this time was no disappointment. When checking in I discovered that they had upgraded me to a suite! It was lovely, but most importantly extremely comfortable. I had very little interaction with the staff but when I did they were courteous, helpful and efficient.The free breakfast had more than usual selection of hot foods, and it was fresh. Well Done Brandon Inn!

We stopped in to this hotel on a cross country road trip. It could have been better staffed - only one very busy person on the front desk. No restaurant onsite and the hot breakfast which was included in our stay did not look very appealing. We passed on it. The room was comfortable and quiet. It filled the bill for an overnight stop in being close to the highway, but still has a way to go in meeting the quality experience we have come to expect from Best Western.

Had a great stay at this hotel. Staff were very friendly and helpful in many ways. A great location to get in and out of this hotel. Clean rooms and very comfortable beds to sleep in. Complementary breakfast was good.

Many hotels offer breakfast but this was the first hotel we've ever stayed at that the staff looking after the breakfast actually greeted the guests with a cheery "Good Morning, is there anything I can get you?" And then delivered fresh baked goodies to each table! They were not looking for a tip (no tip jar in sight), they were just plain friendly and caring. I can say the same for the front desk people - those doors swished open and up came their heads with a smile, a 'hello' or a nod if they were on the phone! How many times do we check into places waiting to be acknowledged? A hotel room is a hotel room but when staff makes you feel really welcome, the hotel is memorable! The only issue we had with the hotel room was the safe's location - on the floor, making it awkward for anyone with limited mobility to get down to that level to enter codes. These need to be raised to a proper height

Overall the hotel was great. Nice big rooms, clean and looking really good. The pool was clean and hot tub nice and warm. The only Huge issue i had was staying for 2 nights in room 200. All night ever 15 minutes you can hear the load sound of air compressor type sound starting up and gaining speed. Making grinding and wining sounds. Runs for 5 minutes then shuts off. Was supposed to be a great night for me and my girl. But was 2 nights of pure hell for a extremely bad sleep. Will never pick best western again. I did ask about the sound but the staff didn't seem to care at all. It would have been nice to get a few bucks back on the room but nope. If you chose this hotel and get room 200 demand not to stay in that room. When you look out the bedroom window you can see the huge a/c unit and i bet the sound is from that.

We have been traveling through Canada and the USA on our honeymoon, we have stayed at several best westerns along the way all in which were great except for this one! The receptionist was very rude and unhelpful, and our in room towels were stained!! Gross! Not an experience you want to have on honeymoon.

My first time at this property and would definitely recommend it to anyone needing accommodation in Brandon. Very conveniently located with easy access from the No 1 highway and still only a few minutes drive to the city centre. The outside is well maintained and immediately gives you the impression that the interior will be the same. Very spacious and well appointed lobby and all the staff I came in contact with were very friendly, courteous and helpful. Great pool and fitness area, and all spotlessly clean as was the room. Great choice of colours in the decor and the bed was one of the most comfortable I've slept it. Thank you to management and staff for a great stay.

The hotel is very conveniently located. It is on the TransCanada at the northern most edge of town, but it is on the major road into the city. We were greeted at the desk by a thoroughly professional agent. Our room was large and very well appointed. The king-sized bed was very comfortable. Both the bed and bath linens were first class. The breakfast was just less than a Hilton Garden Inn. We were on a 3-week multiple hotel trip. This was the best of the "chain" hotels.

it was busy but it wasn't noisy. Families were enjoying the pool with the water slide. Very spacious room. Comfy and clean. Located just off the Trans-Canada and easy access to restaurants. Breakfast serving area was a bit smaller then some hotels but there was sufficient seating.

I had to come to Brandon for my mother's funeral. The hotel and its staff made it very comfortable for me. I have stayed at this hotel in the past and I am glad that I stayed here this time. I could had stayed at a hotel closer to the funeral home but I recalled how happy I was with your hotel in the past.

This was our last stop on our journey home from Niagra Falls to Alberta. The hotel was very nice and clean the staff are nice enough. The only thing that I didn't like was the fact that they don't do upgrades for the elite guests. Any other best western I go to we get an upgrade. That's my only complaint. Other wise our stay was very nice. The breakfast was okay got us on our way. We may stay at this property again

Had a kids' pool party here - pool area nice & clean; room clean & comfortable. Beds extremely comfortable, with a variety of pillows. If you like the room cool, request an extra blanket. Shower was clean & good water pressure, etc. Definitely recommend, for a newer, clean hotel in Brandon.

I booked the hotel several weeks prior to staying . The room was extremely overpriced and the service was poor. The staff at the reception counter could not make any changes and were not able to help me with problems in the room . There were no working electrical outlets in the bathroom. Room was dark

We have stayed in this hotel on previous trips through Brandon and have found the staff to be consistently friendly and helpful. The hotel, and our room in particular, were very clean, well laid out and offered everything that we would need. The hot breakfast was very enjoyable. We would definitely stay here again. We do not agree with the accommodation/lodging tax that is now being added to hotel stays in most if not all provinces and hotels. The prices are high enough.

We stayed here with our 12 yo daughter and 10 yo son, as our eldest had a spoken poetry competition at the Brandon University last weekend. We found the hotel on Hotels.com and read some reviews and decided that this would be the best place to stay in Brandon. We were not disappointed. Complimentary breakfast was EXCELLENT and provided an excellent variety of hot and cold choices. Rooms were spacious and very clean with a modern look. The pool had one slide but it was really fun! (for the kids too) and it was nice a clean. Our 3rd floor room was dead quiet so we got two great night's sleeps. Whether your a family or a business executive, this is the place to stay.

The check-in was prompt!Stayed for a night to visit friends.The staff was friendly.Rooms were clean, comfortable.The amenities such as pool with slide, breakfast BW Style, gym. The only weird thing was they asked for full payment at check-in.Usually we pay at checkout.

Stayed here for a week The hotel is very clean and comfortable The amenities are good, pool with water slide (restricted hours for regular pool users ) And an adequate gym. Breakfast was the usual BW style The only thing I found odd is that they charged me for my full stay at check in I'm used to having my card preauthorized at checkin then pay at checkout. I'm not a big fan of there system.

Really great front desk staff. Easy check in and check out. Nice pool area with a waterslide. Clean spacious double queen beds - clean bathroom. Good size TV microwave and mini fridge. Would suggest use your CAA rate was good.

Pretty typical of a Best Western property. You know what you are going to get. This place is new'ish and it shows. The properties have pretty much the same lay-out. This pool was a bit different from other BW properties that I have stayed at. Probably a lot of fun for kids; if you are travelling with kids. There is a Boston Pizza being built close to this property so finding a recognizable restaurant, in the near future, will be easier. My 2-day stay was just fine,

During the period October 2014 to May 2015 I was crossing Canada from Ottawa to Vancouver 5 times. The first trip was planned to stay just west of Winnipeg but I found no accommodations until this excellent new Best Western PLUS It really has the plus Great work out facilities a whorl pool and heated indoor swim pool with water slide for the kids Being new the rooms still smell fresh and the place is ultra clean Breakfast had all you could seek and the staff throughout were great. I made it a point to stay here on each crossing. As a side bar it is only a 10 minute drive to the Brandon Air Museum which is well worth the trip Sorry I did not send in a review sooner Located just off the trans Canada at the eastern entrance to Brandon so easy to find and a family restaurant just across the road with service stations close by.

We frequently stay at the Best Western hotels. They are consistently clean, beds are good, comfortable .. We like knowing there won't be any unpleasant surprises and this one didn't disappoint. Breakfast is decent as well. No complaints.. Would definitely recommend.

Wonderful place to stay. Beds wonderful and staff excellent. We would recommend staying here. Pool was nice and breakfast wonderful.The staff was very helpful and would stay here again for sure. Know anyone would like it.

I have stayed at this hotel recently. Once with family and once on business. Both times staff has been very accommodating and professional. Beds and rooms are very Clean and comfortable. The continental breakfast is nice too when traveling with kids. Pool area is nice as and the Water is warm enough for little kids. It's a great location as well. Downtown Brandon is only a 5 minute drive away. We will be returning to this hotel every time we are in the area.

The hotel is right on #1 so easily accessed. The rooms are neat, clean and tastefully decorated. There is a pool and exercise room. The continental breakfast was tasty including hot and cold choices. Friendly, helpful staff and lots of parking.

Very nice hotel and great staff,clean!!! Rooms. Very modern. Really awesome water slide close to shopping and resteraunts. Just a little noisey because people stay a night and go. Located on trans Canada and some people do not know how to be courteous. But overall best hotel in Brandon mb

We loved this hotel. The rooms were clean and reasonably priced, the bed very comfortable, the breakfast buffet was delicious and hot. The pool and area was clean and enjoyed by every child in the hotel, along with ample parking. We will definitely be having a return visit when we go back to Brandon.

My sister and I stayed here and found the check in clerks to be not the friendliest but did provide us with satisfactory service. The rate was good. The room was quite comfortable and sound proof. Unfortunately the pool and spa closed before we could use it and didn't open in the morning till 9 am, again as we were traveling and leaving before it opened we could not take advantage of its use. They did serve a large choice continental breakfast which was good. I would recommend this hotel if you are on a budget looking for cleanliness and comfort. The bonus was the breakfast.

Newer Hotel, our room was huge, complete with fridge, micro wave, coffee maker, iron and ironing board. Staff were very helpful with any queries. The hot breakfast was quite enjoyable, everything was always full. Will definitely stay again and recommend to friends and family

Our team stayed at the BW Brandon for a tournament this weekend. The staff went way beyond expectation to accommodate any requests, from early checkin to refrigerating our team food, even refreezing icepacks for us!! The team loved their spacious rooms that were outstandingly clean with exceptionally comfortable beds. The pool and water slide was much enjoyed after their competition. Despite our team being the third team in the hotel to eat in the morning everything in the buffet was available due to the efficient breakfast staff. Every staff member we came in contact with from the front desk to the maintenance man to the breakfast staff and of course the manager Darlene were all pleasant, gracious hosts. I would not hesitate to recommend this hotel to family or friends, it is great accommodation with exceptional hospitality.

We had a very nice suite, very clean, and the staff was accomodating, we needed a crib brought it right away and set it up. For the standard hotel breakfast, was well stocked, clean room friendly staff.

In many ways a great, modern, comfortable hotel. Pool was great and the kids loved the (very fast) water slide. The one feature that's really needed is a way to order movies from in-room. The TV remote includes an "On Demand" feature button that doesn't work, and the WiFi service in the hotel wasn't adequte to allow us to stream Netflix from a laptop or tablet. This would be a really important feature if we were to consider returning on future family trips.

We stayed here with family and were extremely happy with our accommodations. Our in-laws had a business class room & we had a standard 2 queen beds. The beds were all super comfy. The hotel is newer and everything is very clean and nicely decorated. The ceilings (in the main floor rooms) are high & make the rooms seem even bigger. The hotel itself was really quiet, couldn't hear kids running in halls or anything. There is a pool with a waterslide which was great lots of fun. The staff are friendly & helpful. There is an amazing breakfast included with the room (toast, cereal, waffles, eggs, etc...). We stayed on a weekend & it was a little pricey but it really is a beautiful, clean & comfortable room.

Stayed over in Brandon, after an awesome Good Friday supper at family. We were able to check in a little early which gave us time to get our stuff in our room and have a quick swim. Room was clean, quiet and well maintained. The beds and pillows were very comfortable. Pool area was good. Nice little fast slide and hot tub that was actually hot. There's a small steam room which was pleasant. The breakfast which is served til 10 am was a good variety for all. We will definitely stay at the Best Western in Brandon again.

My son and I stayed at this hotel this past weekend. We planned on staying 2 nights but something came up and we had to go home early. We notified the front desk at approx. 2pm on the 2nd day that we had to leave. At that time our room had not yet been cleaned. The lady at the front said we wouldn't be reimbursed for the second nights stay (which we had to pay for in advance). I asked if we could get a discount or anything being that they could very well have rented the room after we left. The answer was no. I've been a Best Western member for a while now and figured that would give me a leg up if a situation like this came up. Guess I was wrong. Not sure if my loyalty to Best Western is still in tact after this. Otherwise the hotel was good. The room was very nice. Fridge didn't work and the continental breakfast was not great.

I had the opportunity to stay at the Best Western in Brandon for a few nights this week. The hotel is easy to find, right off Highway 1. The Front Desk was pleasant and helpful and my check in was quick! When I got to my room it was spotless and perfect. I work on the road and the room was spacious and the desk was nice and large and easily accommodated both of my computers and all my papers. There was a beautiful pool and waterslide with a hot tub but unfortunately I didn't have the chance to try it out, but a lady I ran into said her grandchildren really enjoyed it! The breakfast was absolutely AMAZING!! They even had fresh baked pastries and the attendant was taking them around, still nice and warm, and offering to us in the breakfast area! WOW!! I will definitely be back!! Thank you to the team for another great stay!!

If you do not care about wifi, then this hotel is fine. There's nothing particularly wrong with it. It is conveniently located on the Trans Canada Highway, right as you enter Brandon from Winnipeg. The wifi is ridiculously slow. I couldn't even receive whatsapp messages during peak hours. After midnight, it was a bit better. This caused me problems as a business traveler because I was not able to log on to work on my laptop due to the poor wifi. Housekeeping also requires some additional attention. There are so black spots around the tub, not sure if it's mold or otherwise, but should be taken care of. In addition, no one replaced the facial tissue box when it was emptied after the first night (and there were only a few left to start with). The check in was quick. The lady respectfully put someone on hold that called in so she could check me in. The parking was ample and the parking lot was well lit, so from a safety perspective, it was good. The breakfast was ok - same normal BW standard. PS I can see this hotel as a good family hotel with a pretty good slide in the pool area. I didn't use it though.

We checked in Christmas Day for the night, called earlier in the day and requested an early check in which we where granted, Front desk staff (vi I believe her name was) was friendly, smiling and happy upon arrival, wished us a Merry Christmas and had a tray of dainties that the manager had made sitting at the counter in which my daughter was more than happy to taste test. We stayed in a suite room, the room was huge and very very nice! Bed was comfortable, Jacuzzi was easy to work and had a fire place that pulled the room together and gave it an at home cozy feeling. We tried out the pool which was warm, well maintained and clean, big plus was it didn't have that chlorine smell that burns your eyes the minute you walk into it that most other hotels have. My daughter loved the slide well we enjoyed the hot tub. Vending machines where fully stocked for snacks and drinks since most places where closed. Gym was open 24 hours, hallways where clean and quiet, wifi worked great, breakfast had a big selection and variety of things. We really enjoyed our stay and we will be sure to check in there again in the future.

February 12th 2016 my family rented a suite at this hotel. At first it seemed very nice as it is fairly new. We were in Brandon for a hockey tournament and the Best Western was promoting the coach gets a free room and the kids get a hot dog night in the lobby, this was all true, but as hockey parents we like to sit by the pool and watch our kids swim while eating snacks and having some drinks (In Plastic cups). This was strictly prohibited and we were told they would shut down the pool and the waterslide if this rule was broken. We followed this rule. We were also told that we could sit in the lobby, so we did and were all kicked out at 11:00 P.M. sharp. They also promote a complimentary breakfast till 10:00 a.m. this is also true, but at 10:00 a.m. sharp the doors get closed while you are eating and all perfectly good food is taken away. If you are going to Brandon for hockey or any other sporting event I would definitely stay somewhere else that is more TEAM friendly.

I have stayed at this hotel on average a few times a year since it opened, it is very clean, modern and usually great sleeps on the comfy beds. Breakfast has a decent selection of hot and cold items. Speedy check in and check out.

My husband, I and our children stayed Friday & Saturday night for a hockey tournament. Our child was not scheduled to play another hockey game till the afternoon, so we decided to sleep in, then go for a swim, enjoy the continental breakfast. Sat morning, the maid knocked on our door at 10:10 am, asking if we were leaving the room now, so she can clean, change towels, etc...At this time, we were just getting dressed and one of my children was taking a shower and other went for a swim. I told her that we were dressing up and should be gone between 10:30-11am...Well to my surprise, when I went out to grab a tea from the front room at about 10:30, she was standing outside our door waiting with the cleaning cart, she asked me again if we were leaving and reminded me that I told her that we would be gone at 10:30 am. I told her that we should be leaving in a bit and she kind of rolled her eyes at me. Our room was located on the main floor but I didn't understand why that would have any bearing as why she would be knocking on our door at 10:10 am before checkout time is even done to clean the room. We finally left the room around 11:10 am and by that time; she must have given up waiting to clean our room because it was another lady that started to clean our room when we left the room. Please remind your maid service that check-out time is 11 am and not to knock on the doors of guests before that.

We travel to Brandon regularly...first time we have stayed at this hotel and it will now be the only place we stay! Rooms are clean and spacious. Continental Breakfast was good, and ample parking too! The Front Desk Staff, Housekeeping, and Manager were all very pleasant. Really liked the fact the whole hotel is smoke free! Thank you for the great stay.

The room is large and it has the bedroom connected. The room has a desk with a phone and lamp that has an outlet on the base. There is also an outlet on the wall so everything is convenient along with an office chair. There is a fridge (larger bar fridge), microwave, sitting in a cupboard with three drawers, a couch and chair, end table and coffee table. The room also has a fire place and tv however the remotes did not work. I had to use the remote from the bedroom. There is plenty of lighting within the room. The coffee maker is a Keurig but only 3 pods are included. One decaf, one regular and one French Vanilla. One would have to arrange for additional pods if required. The bedroom has a king bed with five pillows, two night tables, lamps, a chair and ottoman with end table, a chest of drawers and television and a jetted tub. All very convenient. The brown cover that sits on the end of the bed needed to be replaced and washed. I had not noticed it immediately as I never sit on the top covers of the bed anyway because of this possibility. There is another separate bathroom with a regular tub and shower. A hair dryer is hung on the back of the door in a bag. There is plenty of counter space. The closet contains hangers, 2 housecoats, 2 pair of disposable slippers, an iron and ironing board, an extra blanket and a safe. The room was a nice touch to end the day. The breakfast is included. There are waffles available, hot items, cereal, beverages, and an array of muffins and breads.

Slowest and worst WIFI I've ever seen. This is my 3rd stay here for business and the internet is a joke every time. This is a major fail as a business traveller. Decent property but on highway and not in actual city of Brandon. At least it's clean and newer.

I found the hotel to be very nice and the staff were good. I did like the fact that the hotel has a continental breakfast. The only issue I would say is that it is far from the center of Brandon where everything is located. Other than that the staff were very nice and pleasant and the room was clean. A little pricey but very nice.

This is the first opportunity we've had to stay in this beautiful hotel! The accommodations are clean and comfortable, the breakfast is amazing, the pool, waterslide, and hot tub are a wonderful treat, and the staff are amazing! Darlene, the General Manager was available several times throughout our stay to answer questions, ask about our stay, and even had a little gift for my 3 grandchildren. Vi, at the front desk was very pleasant and helpful, had a candy treat for the grandchildren, and explained all of the features and benefits available to us during our stay.

Not a good time to be travelling home after 7wks of holidays and it's a good thing we booked ahead as the place was full. I guess it was the waterslide.....the kids love it. Our room was very quiet and we missed the celebrations but the bed was great and hotel was just off the highway. Very clean and breakfast was good. A good night's sleep was had and early off on the road home.

Great hotel to stay in with great location for travelers without going downtown. No HD TV for a hotel of this class seems to be a bit behind the times. No upgrades available in all my stays here. Not sure why.

Very friendly and polite check-in staff and a very fast check-in service. Staff phoned just after check-in to make sure everything was good with the room and that we were satisfied Rooms were extremely clean Pool and water slide were clean Friendly and helpful staff

I recently stayed at the Brandon Inn and to be honest, I was not overly impressed with the place. I had made reservations directly with the hotel with a gentleman with an accent on the Monday before my arrival and was guaranteed a Business King Room; when I checked in on the Friday afernoon, I was told that my reservation was not showing up on their computer - thank goodness I kept the confirmation number - when I presented the front desk clerk my confirmation number, the reservation came up that it was cancelled - funny, I never had cancelled my room. They happened to have a room though (and even a King Business room). Much to my surprise, the room was pretty small and it felt cramped; it also had poor lighting throughout. For a business room, there was only one electrical receptacle at the desk; in order to use my laptop computer and printer, I had to disconnect the coffee maker and the desk light - this made it even darker and uncomfortable to work - they should invest in a power bar so you can use your computer and printer without having to unplug the lights. I was alarmed of the mold that was evident in the bath-tub in both corners where the tiles meet the tub; kind of unprofessional for a newer hotel under the Best Western name. Rooms are not very sound-proof; you could here your neighbour very clearly. Access to the hotel is right off of Highway 1; not many eating places close by though other than fast food and truck stops. On the brighter side, staff at the front desk were courteous. I ate the complimentary breakfast once during my stay; it was good. Would I stay here again; most likely not as there are many other choices in Brandon.

Darlene was wonderful. We had an issue and she immediately spoke with the staff involved and then came to us to apologize and make it right. She is a brand new manager ( I understand it was only four days) and showed great leadership skills. I teach and speak on leadership professionally and I think that BW Brandon Inn has made a great choice in Darlene.

Good, clean, comfortable affordable hotel. Check in relatively early in evening since it fills up quickly with local work crews. Staff very accommodating, courteous and friendly. Provided a bit of discount for chain loyalty. Adjacent to trans-Canada hwy and easily accessible. Close to town and coffee shops. Provides early morning breakfast room and good breakfast.

We were out visiting family. This hotel is conveniently located just off the highway. Rooms we very spacious with high ceilings. Beds were luxurious. Pool was great for the kids. Water slide added a great touch. The staff were friendly and our rooms were always cleaned. The breakfast was great, fresh, and was always being replenished. Would definitely recommend this hotel to anyone! We will be back!

This hotel for three other rooms was booked through Hotels.com - sadly due to a mix up (not the hotels fault) the nights stay was missed entirely by myself and two other co-workers traveling on business. I spoke with Hotels.com who put me on hold and contacted the hotel to talk about if there is a chance to discuss a refund after explaining what happened. They came back and told me the hotel would not agree to this. I then indicated I would try to contact the hotel directly. I did. I spoke with Lukie who told me they would not issue a refund (he is also who spoke with the hotels.com rep). I explained what happened to him and he indicated to me that there was no manager or assistant manager in the hotel at the time and he would have them call me the next day. I thanked him for his help. The next day, I called the hotel back. I spoke with Vi I believe who answered the phone. I said who I was and I asked for the manager. I asked what the issue was and would see if she could help. I let her know that I spoke with Lukie yesterday and would need to speak with a manager re: refund and understood she could not do this. We went back and forth (I was put on hold twice while she checked with her manager about whether or not they would take the call - twice I was told no) for at least 5-7 minutes. I finally asked her flat out if the manager was not willing to speak with me? She stated this is not the case; she was just too busy and had already heard what happened and there was no change. I asked how she could know what happened if I had not talked to her? I again asked if she was not willing to speak with me. The manager Anna came on the phone. From the second she came on the phone, she advised me she was not unwilling to speak with me, she was VERY busy as they had a change in ownership. I stated I knew she was busy and appreciated her taking me call. I indicated Lukie had said someone would call me and I thought I would just call again. She became quite snippy and then advised me that she had heard I called and doesn't start until 11AM and was in early and had not had a chance to look at all her messages. (I never challenged this - simply told her I chose to call again...) This call lasted about 25 minutes during which I finally had to ask her, why, after I thanked her for her help last week she keeps making this contentious and seems to be very angry with me. She then put the phone on speaker phone. Back and forth this went around a refund and how she read everything from yesterday. First she told me that she had looked up my name and there was never any booking for me - it was under two other ladies - then when I asked about the third room - she indicated that it was in my name. I said, ok, then how did it not come up. She indicated that is not what she said. Regardless, the moral of the story is this: Hotels.com advised me that if I wanted to talk to someone about a refund I would have to call the hotel. I did. Anna (and Jeff the GM I later found out had been listening to the call although I was never advised) told me quite strongly to call expedia. I asked her who the $467.77 charged to my credit card went to - she confirmed it went to Best Western. I asked why I would call expedia for a refund of something they do not have. By the end of this call and repeatedly asking her why she was making this so contentious - short of telling me to **** off and hanging up on me she advised she had listened to enough of me, I had been cutting her off and she would not answer any more questions and I was to go to expedia and she/they would not deal with this any more. Jeff still listening apparently was in full support of the tone/accusations she made and complete brush off a client. (myself and several other co-workers travel to Brandon several times a month and this was to be the first stay of any of us). WOW. Now that was service at its best. So - if there is ever any issues with your booking - get ready you are in for a VERY bumpy ride. If this is what the new ownership feels is superior service their great ratings are about to take a nose dive.

Rooms are generous in size (Double Queen), very clean. Reception called after check in to determine if we were satisfied and that we had everything we required. Nice touch. Hotel is centrally located on # 1 Hwy and near several restaurants.

Typical Best Western with friendly staff and nice clean rooms and a good breakfast.This was the only time that I have ever experienced any problems at a Best Western.On arrival I was informed that there would be no hot water for a few hours which was not a big inconvenience but in the morning the water in the shower was lukewarm at best and ran rust coloured at the start.Still a good nights stay and even the best of places have problems now and then.

Stayed one night the end of September. Room was a very nice size, lots of room for us two gals and all our suitcases and lotions and potions. Spotless! This is a brand new hotel so I sure hope they keep it up. The front desk staff were efficient and pleasant and the breakfast was good except the breakfast room was so hot I just couldn't stay there. I would certainly return.

Hotel was clean and front desk service was quick. rate of $140 per night acceptable for a brand new, clean and comfortable hotel. Depending on your task for the trip, The location is a make or break. It is convenient on the highway but we found there was no interesting restaurants or bars within walking distance. We ended up driving into town to find some entertainment.

Everywhere in the hotel was very clean and comfortable. I didn't ever hear noises from other rooms. There was a very good breakfast included with pastries, waffles, juices and hot drinks. Staff was very friendly.

Stayed here one night while in town for a wedding. The location has quick and easy access to the highway. We had the king suite which was very clean and comfortable, plus it was nice to have a separate living room and tv. This room is very quiet as it's at the end of the hall. We were also happy to find out the pool had an adults only hour later in the evening. I would definitely stay here again if I'm ever back in town!

very clean and the staff very friendly pool was clean and well maintained easy access parking was ample and well lit the hot breakfast was simple but adequate, area was kept clean and food levels were maintained

Stayed here on a cross country drive. This was a good option for right off the highway, easily accessible. We enjoyed the option to use the pool and hot tub to relax from the long drive. All the staff we dealt with were friendly and helpful, the rooms were clean and comfortable. This is a good option for travelers on the highway as the location is perfect for quick on/off.

Hotel was clean, comfortable, staff was good, will definitely stay again when i'm in the area, and I would highly recommend this Hotel to anyone looking for a great place to rest up before hitting the hiways.. Hotel is located in a Great location easy access in and out, as well as to amenities. thank you again and have a great day.....