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Best Western Plus Hotel Brandon Inn, Brandon

4.5/5  - basé sur 439 notations.
205 Middleton Avenue, R7C 1A8, Brandon, Canada - visualizzare mappa
Best Western Plus Brandon Inn - piscina coperta Il Best Western Plus Brandon Inn è situato nel centro di Brandon. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Tu fai parte di Brandon. Ti auguriamo un piacevole soggiorno nella nostra variegata comunità multiculturale e speriamo che torni a farci visita spesso. Il Best Western Plus® Brandon Inn è la sistemazione perfetta per le comitive, le famiglie, i gruppi di amici e i viaggiatori d'affari. Destinazioni importanti come l'aeroporto di Brandon, le strutture sportive Keystone Center e Canada Games Sportsplex, l’Assiniboine Community College, la Brandon University, il museo dell’aviazione Commonwealth Air Training Plan Museum, il centro informazioni turistiche Brandon Riverbank Discovery Center, si trovano tutte a non più di 15 minuti dall'hotel. Il Best Western Plus Brandon Inn, interamente non fumatori, ammette gli animali domestici e dispone di camere spaziose e dotate di numerosi servizi, tra cui accesso a Internet ad alta velocità gratuito, frigorifero e microonde, cassette di sicurezza, macchina per il caffè Keurig®, servizio di lavanderia interno e molto altro. Inizia la giornata nel modo migliore gustando la nostra colazione all'americana gratuita con oltre 26 piatti, servita ogni giorno dalle 6:00 alle 10:00, oppure approfitta della nostra colazione da asporto, disponibile tra le 5:00 e le 6:00. I gruppi e le famiglie avranno a disposizione camere spaziose con due letti queen size, scrivania e poltrona. Le camere business class dispongono di un letto king size, divano letto, grandi scrivanie e sedie ergonomiche. Le suite executive da due camere con idromassaggio Jacuzzi®, caminetto, due televisori e macchina per il caffè Keurig® sono molto richieste presso il nostro Best Western Plus per tutte le occasioni. Potrai rilassarti dopo una giornata ricca di impegni nella nostra palestra aperta 24 oe su 24, approfittare del nostro business center, goderti la nostra grande piscina con idromassaggio e sauna o fare un giro sullo scivolo acquatico più veloce a Brandon. Il nostro team non vede l'ora di superare ogni tua aspettativa durante il tuo soggiorno e di offrirti un'esperienza fantastica a Brandon.

Best Western Plus

Hotel Brandon Inn

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sauna
    Sauna
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 441 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
232
Molto buono
146
Nella media
38
Scarso
18
Pessimo
7
CONSULTARE I PARERI SU
Affari Affari
135
Business Business
85
Da solo Da solo
20
Di coppia Di coppia
42
In coppia In coppia
87
In famiglia In famiglia
162
Viaggio con amici Viaggio con amici
20
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"One of my favorite hotels in Brandon!"

4
11/10/2018

Had to stay overnight in Brandon for business 3rd week of September, always choose this hotel if I can. Since walking around town is not something I really do, I prefer this location since it's easy to get to and they have more than adequate parking space. I LOVE the breakfast, and it makes life simple in the morning. The hot tub is actually hot, which is also great to see as that is a personal pet peeve of mine in many hotels. Really nice rooms, great bed, and having a microwave and fridge handy means I stay in at night and relax instead of driving around to find supper or having to order in I tend to eat healthier this way too.. and then my wife and i could spend our time hiking in the Brandon Hills instead of looking for supper! It's also nice and quiet here, even on the main floor.

"Jacuzzi Room 300"

5
10/10/2018

Great room and a great 2 person jacuzzi. They brought us extra towels and bath salts as soon as we asked for more. Great breakfast and great everything! We didn't get a chance to use the water slide, but it seemed that everyone else that was, were having a great time! We will definitely be back to this location the next time we visit Brandon. Oh and there was a Keurig machine in the room too, with tea and 3 different kinds of coffee. A microwave, 2 tv's, and a fireplace were also included in the room

"Hard to complain"

4
07/10/2018

First off excellent hotel and stays at the best western. Early check in made possible, very friendly staff. My biggest complaint was we went to use the pool in the morning. It doesn't open until 9 we ate an early breakfast. At 9am when the pool should of been open they had it closed. Maintenance I was told. (Staff should of started in there earlier) 10:30 it was opened. Check out was at 11. For the amount of money spent on our room we should of got reimbursed I think. Our room was to be 2 queens. I'm pretty sure we had 2 doubles. Room 109. All in all I will continue my stays but not happy as kids couldn't swim.

"Awesome hotel!!!"

5
05/10/2018

Awesome hotel and excellent customer service!!! Could not fault anything about our stay!! It was quiet, comfortable and overall an excellent experience!! We will certainly be back on our next trip out west!!

"Great Hotel"

5
24/09/2018

Rooms are spacious, Nice Fitness centre, pool, hot tub, steam room and water slide. Breakfast area and business centre very clean and spacious. Hotel is very just off Hwy #1 and #10 so easy access out of the city. Very close to several eateries.

"Spacious Room and Quiet Hotel "

5
16/09/2018

I stayed here for 3 nights and my room was large and clean. The internet was okay and the amenities were exactly what I needed. This location is easy to find and if you have a car, it's close enough to lots of restaurants and what not. Great parking lot with large spots for trucks and friendly staff. I would recommend staying here if you're in the Brandon area.

"Stay here if you are in Brandon"

4
12/09/2018

This was the final hotel stay of our summer holiday travelling with my family of 5. We booked the room online and called ahead to get a cot. The hotel is nice and new, clean and staff did their best to make our stay enjoyable. We checked in late so didn't venture into Brandon as this hotel is on the outskirts, but heading into the town is only 5-10 minutes away. The room was standard and the cot we requested wasn't there when we checked in. There was only one person working that night so he was running around doing his best and was apologetic. Didn't fault him at all and not having the cot right away was not a big deal, otherwise I would have given a 5/5 as the stay was comfortable for our needs. Breakfast was standard affair but again nice to have for our family. Would definitely stay here again.

"Jim's Review"

5
06/09/2018

Very smooth booking process, check-in quite a good smooth process, excellent and helpful staff, very clean room and very comfortable beds, breakfast was excellent, check-out very smooth and fast, excellent hotel to stay in. Thanks!

"Great stay, huge room "

5
03/09/2018

The Best Western Plus in Brandon MB offers very large, very clean and very quiet rooms. Had a very comfortable stay. There's a pool and hot tub that also has a gigantic water slide. Free hot breakfast is offered in the morning from 6a-10a.

"Best place to stay in Brandon"

5
23/08/2018

Really nice and clean . Friendly staff . Family ran ,so like to support good community vibe . We will stay here again and again! Makala was super sweet. Nice gym and pool . Easy access to highway and close to Boston pizza ??????

"Great stay"

5
18/08/2018

Rooms were very clean and modern with excellent amenities. The staff were all friendly. Quick overnight stay so didn't get to the pool or gym. Breakfast had a great variety of options to choose from including make your own waffles with lots of different toppings. Would stay here again.

"Great Stay"

5
13/08/2018

Everything you want at the end of a few days of travel. Friendly, helpful staff, a pool, laundry facilities, comfy bed, clean room, and a tasty breakfast the next morning. Easy access, right off # 1 highway.

"Excellent Hotel"

5
12/08/2018

Every time we travel west we stay at this hotel in Brandon Manitoba. The two gentleman Luke and Vlad were very helpful and make sure our stay was the best. The hotel was very clean and nicely decorated. We enjoyed the breakfast in the morning also the pool/slide.

"Excellent hotel"

4
03/08/2018

I'll admit, I didn't expect much from a Best Western. But we were pleasantly surprised. We attended a big family reunion in Brandon, and almost everybody stayed here. We booked a suite because of having two kids in tow, and the room was really great. The room was big and open, with nice big windows, a comfy couch and chairs, and big windows. The bathroom was standard, but nice. The very tall (10 ft? 12 ft?) ceilings made the room feel massive. And the extra bedroom in the suite was also very big, had an unbelievably comfortable king size bed, and a two person hot tub (perfect for kids' baths). Even small details like solid steel doors that offered great sound insulation, and that closed very quietly thanks to little foam pads on the door frames. Stuff like that makes it much easier to keep the kids asleep. The free breakfast was delicious - especially the waffles you can make yourself. Nice selection of fruit, yogurt, sausage, and eggs. Although, the scrambled eggs were odd and gelatinous - probably made from powdered eggs. I wouldn't recommend eating those. The hard-boiled eggs and "egg rounds" were much better. Wifi was fast and stable, and the service was friendly. All in all, a really great option in Brandon. Not the cheapest option, but definitely with the money.

"Excellent hotel choice on Brandon's North Hill"

5
02/08/2018

We stayed here for one night in July and were again impressed with the Best Western. We asked for a room on the top floor to avoid any noise during our stay and were accomodated nicely. We've booked here numerous times in the past and WiFi connectively is usually an issue depending on where in the hotel you stay, but we didn't find any complications this time around. We loved the pool/hot tub/waterslide as usual and the continental breakfast offered. Overall, it's a great hotel for long or short stays. Thank you!

"Great hotel"

5
28/07/2018

The hotel is great. Clean, cozy rooms with a good shower head. Great breakfast, way better than average hotel quality. Staff was fantastic and caring. Close to shopping and restaurants. A must stay when in the area.

"Great Service"

4
26/07/2018

Hotel itself is rather dark but clean. Don't understand why the room charge is so much higher than other Hotels. Vlad at the desk was very helpful. Breakfast had a nice assortment of choices. Really liked the omelette maker which allows you to make your own omelette. Would suggest fridges in the room with a freezer section and a power bar in the rooms to allow charging up of multiple devices.

"EXCELLENT HIGHWAY HOTEL WITH ONE ISSUE"

4
26/07/2018

I stayed at this property on my way back from a convention. The hotel is right off the TransCanada Highway westbound. It is a new hotel that is very clean, has ample parking and good highway access. The lobby is very clean, and the staff are very helpful. The room was very well equipped, and has all of the amenities including fridge, microwave and safe. The room was very clean, quiet and had an excellent bed. The included breakfast was excellent, as were the breakfast staff. It also has a waterslide and large exercise room. Overall, an excellent stay except for one issue: too few accessible power outlets. This is a problem that is easily fixed, and that does not exist in hotels in the Hampton chain, in my experience. A power block on the desk would solve this issue. I would definitely stay here again, but it would be nice to have the power supply issue solved!!

"VERY ACCOMMODATING"

5
16/07/2018

Great greeting by Vlad at the front desk and very helpful. Needed to change the original room provided and they made the change with no fuss to accommodate. First room provided was excellent just not my prefer type of setting. I would stay again should I need to return to Brandon. Great team work at the hotel and thank you again to Vlad.

"Family overnight "

5
08/07/2018

We just stayed the 1 night. It was super clean and updated. The kids enjoyed the water slide and pool. I stuck to the hot tub. Eased the miles away. The room was very clean and well appointed. Nothing to complain about. The staff was very friendly and helpful. Checkout was seamless. The breakfast was great. A huge assortment of items all fresh and hot. Really good tea and coffee rounded everything out. I will definitely stay here again if it's on my way.

"Pleasant Stay in Brandon"

5
01/07/2018

We stayed at the Brandon Best Western for 5 nights while visiting family. Room was modern and tastefully decorated. Bed was very comfortable. Was pleased there was a workspace in the room where I can work on my laptop. Staff were all friendly and helpful. Breakfast exceeded expectations, lots of selection of both hot and cold items. Our kids enjoyed using the pool area. Will stay here again when we come to Brandon next year.

"Very Nice"

4
22/06/2018

We had a great stay as a family at the Best Western. The room were spotless and well furnished. The staff were very friendly and check in was efficient. The pool area is nice and the breakfast is also very good.

"really expensive"

3
14/06/2018

COmpared to other place in the area the price was crazy. But it had a water slide and so we stayed. the room was clean. The parking was ample.the pool was clean which was nice to see. I just dont think it was worth the price.

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for your feedback on your recent stay. We are sorry to find that your room was not up to your expectations. Our room rates are based on a number of factors like events and demand within the city. We do hope that this will not deter you from staying with us another time. For future, we do offer a variety of room types within the hotel and our staff is happy to assist with determining the best room for your stay. We hope to see you again.

"Very Pleasant!"

5
13/06/2018

At first I thought this was just going to be another average hotel - but there were plenty of little touches that really stepped it up. Nice tall ceilings in rooms on the first floor, in room Keurig, complementary coffee/tea/cold&hot water all day in the lobby. The beds are super comfortable and awesome pillow selection. Fridge and Microwave in room, outlets that you can actually reach to plug in your chargers. The gym had quality equipment and it was nice and cool in there. The breakfast is certainly above average and the best part is they dedicated GLUTEN FREE cereal/oatmeal as well as gluten free bread, muffins AND a dedicated GF toaster! Thank you to the Brazilian female employee who championed to get a dedicated toaster. We truly appreciated being able to eat breakfast here safely. Really the only negative was that the pool was very very heavy on chlorine. Just breathing while in the pool was tough and would make you cough. Didn't stop us from using it and the nice (hot!) hot tub extensively thought. Overall a great stay and would definitely recommend this establishment in Brandon!

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
Amazing review, thank you so much for such lovely feedback! We never tire of hearing the great experiences of our guests and your review was no exception. We are very pleased to know that you found our property comfortable, clean and that you enjoyed a good night's sleep. We have made some changes to our breakfast and I am happy to hear it has been noticed especially the extra additions to our gluten free options. Thank you for recognizing Simone our breakfast attendant. She certainly is appreciated for her hard work and dedication to the Best Western Plus Brandon Inn. It is always a pleasure to hear from our guests that have great experiences with us and we hope you will return again very soon.

"Awesome family weekend"

5
01/06/2018

We stayed here for two nights at the end of May! We were a group of 30 people! Hotel staff made sure we had everything we needed! Good job guys! Swimming area was a good size and enjoyed anywhere from age 2- 78! Hotel is in a great location and easy access!

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
We are so happy to hear that you enjoyed your stay and that your group was well taken care of by our team. Would like to opportunity to welcome you back at the Best Western Plus Brandon Inn. Thank you for taking the time to rate your stay and leave a comment.

"Nice Place"

4
28/05/2018

Starting to show some neglect but overall a nice place. Pool is very noisy but clean. Steam room door does not stay closed so does not stay hot properly. Hot Tub nice and hot. Good breakfast, and yes Waffles, but no fruit, only fruit toppings. Not enough tables and chairs for breakfast area.

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking the time to rate your stay at our hotel and leave a review. We are relieved that most of your comments were positive but appreciate hearing where you see areas for us to make improvements. We are always looking for ways to enhance our guest experience and insight such as yours is very helpful.

"Great Value For Location"

4
13/05/2018

We enjoyed our stay here while driving across Canada. Our room was clean and comfortable, check in was easy, breakfast was typical nothing spectacular but again overall great hotel to stop over for a night across the country.

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
We are always thrilled to hear from our guests that have great experiences with us and this is no exception. It is great to hear you were able to stay with us during your trip. It sounds like we were able to meet all of your expectations and we hope to have you return to the Best Western Plus Brandon Inn on your next visit so we can exceed them. Thank you for taking the time to leave a review and comment on your stay.

"Great hotel"

5
08/05/2018

This was our second stay at this hotel and once again found it to be one of the best. The rooms are large, well furnished and very comfortable. Beds are great and the pillow selection would work for anyone. The variety of breakfast items is the best I have seen in any hotel and varies from day to day to make it more enjoyable for a multi day stay.

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
We are overjoyed that your stay exceeded your expectations and cannot thank you enough for your kind review. We are proud to be your hotel of choice and look forward to welcoming you back at the Best Western Plus Brandon Inn. Thank you once again for taking the time to share you experience.

"Very Clean and Quick Service"

5
04/05/2018

Stayed here for one night while on business. Was easy and fast check-in. Hotel was very clean and attractive looking. Rooms were a good size and also clean. The pool area with slides seemed to be a big hit with kids. Breakfast the next day was good and lots of variety. Staff replenished items quickly and were on hand for questions.

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
I would like to thank you for taking the time to share your experience at the Best Western Plus Brandon Inn. I am pleased that you found our property attractive and clean and that you enjoyed our breakfast options. We would love to welcome you back sometime in the near future to experience more of what our hotel has to offer.

"Visit 2018"

4
29/04/2018

Very nice hotel, great pool for the kids, with a water slide and a hot tub. The breakfast is included and it was pretty decent. It had make your own waffle station, with syrup whip cream and fruit available to put in it or make your yogurt cup with granola etc. One day they even had bacon eggs and hash browns in a warmer, also your basics, cereal , toast, bagels, muffins. The room was very nice, comfortable bed and pillows were good too! Would for sure stay there again. Location is fairly close to the airport, with it being on the North side of Brandon on the #1highway. Also nice and quiet, could not hear traffic noise at all. I recommend this hotel especially if you are just passing through, as you don't have to go into Brandon at all. :)

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
Amazing review, thank you so much for such lovely feedback! We are pleased we were able to have you as our guest during your trip and that you particularly enjoyed our complimentary breakfast. We hope the next time you are in Brandon you will stay with us again at the Best Western Plus Brandon Inn. Thank you once again.

"Good"

4
16/04/2018

Our stay overall was good. Clean room. Hot breakfast. The pool was like an ice pond tho. The kids and us couldn't stay in it for any amount of time. And the hot tub was out of order for most of our stay. So that was dissapointing.

"thank you best western"

4
09/04/2018

We stayed there from march 28 to 30 for the Royal Manitoba Winter Fair. The front desk employees were friendly and check in was smooth. the room was very clean and the beds and pillows were very comfortable. the pool had too much chlorine. you should consider salt water but i used pool and hot tub anyways. The breakfast room needs to be bigger and should add pancakes. The orange juice tasted bad. you should consider minute maid juice. You should add another attendant for breakfast room when it is busy. Overall the coffee was good as was the breakfast selection. Thank u for giving me good room rate best western.

"Too Expensive"

2
16/03/2018

Good: - Location right off the highway - Room temperature controls work - Bed was very comfortable & pillows were good - Very little noise - Good Wi-Fi - Vlad the concierge was very friendly, helpful and as always, provided excellent service. Bad: - Price is ridiculously high. I had CAA & am a Best Western member with Platinum status and the best rate I could get on a week night was $165/night. Nothing was going on in Brandon, no Winter Fair, etc. - Parking is a pain unless you get there early. Expect to be carrying and dragging stuff a ways to the hotel. - No room plug ins. Expect to crawl under things and make the decision on whether to unplug the lamp or the TV. - I got bed sheets with holes and rips. Looked like moths had been having an orgy. For the price being paid and this supposed to be a Best Western Plus, I would have hoped for sheets that shouldn't be in the rag bag. - Breakfast was bad. I gave up and drove over to McDonalds. If you expect to save on travel costs by having the complimentary breakfast, not in this case.

Ayanna P, Manager at Best Western Plus Brandon Inn, responded to this review
We appreciate you taking the time to let us know the positive and negative aspects about your stay. Thank you for also taking the time to compliment our guest service agent on his excellent customer service. With that said, we hear the issues you had and will address them accordingly. Some of the things you have pointed out in your review are being addressed like adding more plug ins in each room and replacing all linen. As for the cost of the rooms, we can certainly look at setting up a consistent rate for your company if you do stay with us regularly. Please let me know the next time you are in town so I can work on better accommodating you.

"Poor quality for the cost"

1
14/03/2018

Too expensive for the quality compared to many other Best Western hotels and the quality of the breakfast was deplorable. Most Best Western hotels provide a high quality duvet for their beds but here there was some cheap thin cover that provided little comfort or warmth.

General M, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking the time to leave a comment. I am sorry to hear you did not enjoy your stay at our hotel. Our breakfast offers a a variety of options from hot items like waffles, oatmeal, eggs and sausage to bagels, yogurt, muffins and much more. If there is something particular you wanted to see in our breakfast room please let me know and we can certainly look into this. All our beds are equipped with blankets between the sheets and most of our rooms have an extra blanket for your convenience. If needed you can certainly call down to the front desk for additional blankets.

"Filthy bathroom"

2
27/02/2018

I truly believe that the best western c hain punishes you if you don't book direct. My room was ok until you walked into the bathroom. One of the lightbulbs were out, but what caught me off guard was how dirty the shower was. The tiles were filthy... full of grime from previous occupants. Take a look at the pic of the mold along the bottom. Maybe have some pride and clean this up. This is supposed to be a premium best western but it's clearly not.

Ayanna P, Manager at Best Western Plus Brandon Inn, responded to this review
We appreciate you taking the time to leave a comment. I am sorry to hear of the condition you found your room. At the moment we have been going though all guest rooms and resealing all bath tubs. The room you accommodated is one room which has not been worked on yet. Your concerns have been shared with our team so we can learn and improve in this area as we certainly take pride in our hotel. Again we are very sorry for your experience at our hotel

"Great Stay"

5
12/02/2018

Great hotel to stay at. Very friendly and curtious staff Breakfast is great and very convienent Pool and slide is great for the kids Fast and easy check in and out is great Would recommend staying here to anyone

Ayanna P, Manager at Best Western Plus Brandon Inn, responded to this review
We are happy to hear that you enjoyed your recent stay at the Best Western Plus Brandon Inn and that you were able enjoy our amenities. Thank you for recommending our hotel to future guests. We hope to see you again.

"New Years Eve Stay"

4
06/01/2018

This hotel overall was very good, but the pool was terrible. The level of chlorine in the water was overwhelming! My daughter coughed the entire 30 minutes we were in the pool and my eyes burned the whole time, which was why we left. One of my main reasons for choosing this hotel was for the pool. We were dissapointed.

Ayanna P, Manager at Best Western Plus Brandon Inn, responded to this review
I am sorry to hear of your experience in our pool area. The pool is tested multiple times throughout the day and necessary corrections are made when the readings are found to be outside the regulated range. We hope you will give us another try as we do make safety a priority. We appreciate you taking the time to share your experience and rating our hotel.

"great stay"

5
05/01/2018

this hotel has the customers in mind on all the services from internet that works well to a swimming pool and water slide that is very clean and maintained breakfast has everything that you would want for breakfast

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for your kind comments about the services and amenities at the Best Western Plus Brandon Inn. We hope you will come back and stay with us again.

"Christmas Vacation"

5
03/01/2018

Nice clean hotel. The suite had a cozy fireplace (electric) and a Jacuzzi tub in the bedroom. The sofa bed was quite uncomfortable though so don't plan on using that. The room was very spacious and the complimentary breakfast was typical fare-but good variety. Like having the cold hard boiled eggs as a choice. Staff very friendly.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
We thank you for taking time to share your experience at our hotel. It is nice to hear you enjoyed your stay, and we hope you will come back and stay with us again.

"Good stay, helpful staff"

4
02/01/2018

Stayed here for a wedding so many of the guests stayed in this hotel. Brandon isn't a large city but has some nice amenities. This hotel is about 5-10 mintues drive outside the downtown on the highway. It is quiet and we never heard the road noise. Staff was very helpful, rooms were clean. It was what you should expect.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for your kind comments about the amenities and services at the Best Western Plus Brandon Inn. We hope to see you again in the future.

"Friendly & Comfortable"

4
02/01/2018

Now I should say upfront that we didn't choose the hotel. Our truck broke down and Uhaul decided to put us up here until it could get fixed. And boy am I happy they did! The beds were super comfortable. The room had 2 beds, a good sized bathroom with a bathtub, desk, microwave, mini fridge and a large tv. There was a free hot breakfast every morning we took advantage of, and coffee & tea were available 24/7. Will be back if I'm in the area!

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking time to share your experience at the Best Western Plus Brandon Inn. It is nice to hear you enjoyed your stay and we hope to see you again.

"Travel"

4
28/12/2017

Overall stay was good. Disappointed that the pool was down for maintenance and that we were not told that it would be when we booked. Beds were comfortable and it was quiet. Staff was friendly and helpful.

"Good Stay"

4
26/12/2017

Although this property is older, it was clean, comfortable and well maintained. Had a good sleep, good shower and felt refreshed when we left. We did not take advantage of the Continental Breakfast, so we can't comment on that portion.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for your kind comments about the services and amenities at Best Western Plus Brandon Inn. We hope to see you again soon.

"Loved everything"

5
21/12/2017

Great room, everything clean, good staff and great breakfast. Went for a work trip and it was nice. I didn't use the pool or exercise room but they also looked good. I would stay here again in a heartbeat.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking time to share your experience at the Best Western Plus Brandon Inn. It is nice to hear you enjoyed your stay and our staff did an excellent job making your stay clean and comfortable.

"Clean, Friendly and Comfortable"

4
17/12/2017

First time staying at this particular hotel. The staff were very friendly and helpful. the room was nicely decorated and the beds were very comfortable. The internet was very slow but worked none the less.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking the time to leave a comment regarding your most recent stay with us. It's great to hear you enjoyed your stay as well as our staff. We hope to see you again in the future.

"Great overnight stay"

5
04/12/2017

This hotel is great was delayed to our destination. Phoned them & we had 3 nice rooms booked over the phone in minutes. Hotel has been redone is very nice the breakfast offered was great. I'd highly recommend this hotel.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Many thanks for your glowing recommendation of our hotel. We are delighted that you enjoyed your time with us. Thank you for taking the time to give us a review, and we hope to see you again in the future.

"Best Hotel Chain"

5
03/12/2017

Whenever travelling and accommodations are required, Best Western is always googled. We have always been met with excellent staff, service and quality. Excellent breakfasts are served each morning, the beds are of top notch quality to ensure a very good nights sleep. Cleanliness is top notch. Overall an excellent choice in hotels.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
We are happy to hear that you enjoyed your stay. Thank you for choosing to stay with us at the Best Western Plus Brandon Inn and for taking the time to leave a comment. We look forward to welcoming you back.

"Best Value for the Money"

5
23/11/2017

Great location, quiet clean rooms, friendly staff. Good parking and close to Highway. Nicely appointed rooms, actually nicer than the Royal York in Toronto. Pillows were of good quality. Carpets and flooring were well maintained. Bathrooms were spotless. Toilets flush very quietly. Good lighting. Pleasurable experience. Will be a repeat customer.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for your Awesome words on the Best Western Plus Brandon Inn! Our Team is always so motivated by guests feedback. We do hope to see you again in the future.

"Good Stay"

4
19/11/2017

Was traveling west and stopped for the evening. The room was clean the bed comfortable. Relaxed in the fitness center to get the kinks out from driving. Had breakfast the next morning before I continued on my trip.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. We hope to see you again one day in the future. Thank you

"Overall Excellent"

5
17/11/2017

A co worker and myself stopped here on our way back to Saskatchewan. The front desk clerk, Vlad, was very friendly and accommodating. Really if everything else was terrible, my interaction with him would have saved the whole experience. Luckily, this is a delightful Best Western with superb rooms and an awesome hot tub, pool, waterslide, and sauna. Vlad went above and beyond to make sure both myself and my co worker felt at home and had an exceptional time for our one night stay. He was there when we checked in and there when we checked out. Someone give that guy a raise! He deserves it!

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. We hope to see you soon in the future. Thank you!

"Love it!"

4
14/11/2017

Continues as one of best places to stay in Brandon. Meticulously clean outside and in. All staff are professional friendly and seem to take a genuine interest in making your visit the best it can be. Rooms are well furnished and equipped with coffee maker,fridge and microwave. Offers free continental breakfast . Variety of rooms to serve every need. Good value for the dollar.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. We hope to see you again one day in the future.

"Quality Hotel in Brandon"

4
14/11/2017

Clean, new hotel. Probably the best place to stay in Brandon, literally one minute from the airport and trans Canada highway. Not much for restaurants or groceries within walking disctance from the hotel but everything in Brandon is less than 10 minutes away by car so this is a non issue.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
We couldn't be happier to hear that you enjoyed your stay. Thank you for your great comments and we hope to see you again at the Best Western Plus Brandon Inn.

"Snowy night"

5
12/11/2017

Instead of traveling onto Winnipeg my wife and I decided to get off the highway and sleep ?? instead of pushing through the snow. Great hosts, clean room and quiet. See you guys next time we come through Brandon

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. Thank you Ayanna Perreira

"Nice place good breakfast "

4
09/11/2017

Stayed there for three nights and was pleased with the location as well as the room. Bedding was very comfortable and the mattress was perfect for me. The fitness centre is travel sufficient and the oool and the hot tub are appreciated

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. We hope to see you again one day in the future. Thank you Ayanna Perreira

"Great choice while visiting Brandon MB"

5
08/11/2017

Love the easy access to this facility, either coming east or west down the Trans Canada Highway. Close to service stations, Tim's, McDs as well as Boston Pizza. Short drive to Brandon Airport. The staff are always welcoming and the pool/gym are clean.

"Just Stay Here"

5
06/11/2017

Probably my favourite Best Western hotel. I travel a lot for work and stay in a lot of hotels but this one is just phenomenal. The beds are really comfortable and the amenities are really good. The gym is small but has everything you would need and is very close to the pool. Plus they have a popcorn machine and fresh coffee all day with flavoured coffee creamer. It seems like a small thing but it really helps start the day off right.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
It truly is a pleasure for us to read your review and we feel as if you summed up our property perfectly. It's so great to hear we were able to meet all your expectations. We thank you for your kind comments and we look forward to welcoming you back at the Best Western Plus Brandon Inn.

"Great location, friendly staff, I'll stay again!"

4
05/11/2017

If driving through Brandon, MB, this is a great place to stay. With lots of gas stations and a Boston Pizza and a McDonalds nearby, a convenient location! While I little far away from the downtown of Brandon, if you are driving through on your way to Winnipeg, or vice versa, I recommend this place!

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
We appreciate you taking the time to rate us. We appreciate your kind comments regarding our hotel. We hope to see you soon in the future.

"another great stay"

4
02/11/2017

Great place to stay, handy high quality breakfast and just a nice hotel overall. Vlad was very helpful, love the hot tub, and rooms have lots of room. Decor is nice, and using a microwave saves us money and time not spent on eating out... watched World Series and snacked instead!

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our Team loves to see comments such as yours and it is so motivating. We hope you will come back and see us again soon.

"Clean, friendly, accommodating"

4
18/10/2017

From the time of check-in we were treated very well. The room was clean and comfortable, staff was friendly. The breakfast was good but could be a little better - the eggs were rubbery and sausages not that great. Overall a good experience, we would definitely stay again.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. We do to see you again one day in the future. Thank you Ayanna Perreira

"Always a enjoyable stay!"

5
14/10/2017

I would recommend this hotel to anybody travelling with business or family. The staff is very friendly and always go out of their way to make your stay enjoyable. The rooms are always clean and neat, very nice pool area with slide as well as a exercise room. Great place to stay !

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our Team loves to see comments such as yours and it is so motivating. We hope you will come back and see us again soon. Ayanna Perreira

"Nicest hotel in Brandon"

3
10/10/2017

Nicest hotel in Brandon, but still just average because the rest of the hotels in this are are horrible. Noisy from busy highway close by. Will stay again because i have to stay in the area for business.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking the time to finish the online reviews. To better serve you, please mention your request to our front desk for a quiet room away from highway for your next stay. Thank you

"Good hotel"

4
09/10/2017

The best western in Brandon is right on the number one highway so it is very convenient to stay there when you are traveling. The have a nice pool and small water slide if you have children. The room was very clean and spacious I would recommend this hotel to anyone.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. We do to see you again one day in the future. Thank you

"Really surprised"

5
05/10/2017

Have not stayed at a BW for a few years. Recently noticed the new BW signage & decided to give them a try. What a surprise!. Newly renovated facilities, staff really friendly & helpful. Treated us like we were the only guests in the hotel. A super experience!

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We appreciate your kind comments regarding our hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Ayanna Perreira General Manager Best Western Plus Brandon Inn

"Great Stay"

4
05/10/2017

We had a great stay at this hotel - a clean and comfortable room at an excellent price! The staff, the room, the breakfast - all were great! Best Western has some wonderful properties and they were among our top choices during a five-week long journey.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We appreciate your kind comments regarding our hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Ayanna Perreira General Manager Best Western Plus Brandon Inn

"One night stay"

4
02/10/2017

Very nice place to stay very good people to deal with ,kids loved the pool.one problem the beds were to high as I am a little disabled and count climb on the bed.makes it hard when you get up 4 or 5 times during the night good thing there was an ottoman to climb on. Other big problem the mattress cover was dirty and I took the bed apart and let the maid know I hope they changed it.

Ayanna P, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations regarding our room. We shall consider your advice for future improvement. Also we will be sharing your comments about your mattress cleanliness with housekeeper. Our housekeeping team works very hard to ensure high standards of cleanliness, and your comments are always appreciated. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ayanna Perreira General Manager Best Western Plus Brandon Inn

"Saskatchewan to Ontario"

4
01/10/2017

Driving from SK to ON in late September. Important to note that at this time of year and into early October in northern Ontario there are tour groups visiting to see the changing of the leaves. You should book your hotel if you want to ensure you have somewhere to stay at night. BW I rated as a B+. Could use a little updating in the guestrooms. Does accept pets which was great.

"Construction Conference"

5
15/09/2017

I use this hotel whenever I am in the Westman region, excellent access for highway travel and convenient to the airport. The airport is large enough to manage most private business planes so this makes it a real asset. The hotel staff is always accommodating and very attentive to Best Western Reward members, I highly recommend it.

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for completing the survey regarding your recent stay at Best Western Plus Brandon Inn. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 204-727-7997. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Visit in the area"

4
13/09/2017

...stayed for 3 nights, very clean & quiet room. Comfortable beds & pillows. Great tasty, full breakfast. Friendly staff, enjoyed visits with the fire evacuees from the Wasagamack First Nation. Will stay again.

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking the time to provide an online review for the Best Western Plus Brandon Inn. We are so happy to hear that you have enjoyed your stay. We often received great comments on our comfortable beds, and great pillows! Yes we were happy to help provide accommodations to the fire evacuees and also made some new friends! We do hope to see you again in the future.

"nite with grand kids"

4
11/09/2017

we took our grand kids for a nite of swimming Everyone enjoyed there stay The pool and slide were a big hit with the two grand sons age 11 and 8 They fell asleep on the comfy beds We all enjoyed the breakfast in the morning, We found room and rest of hotel very clean and easy to find

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for taking the time to provide an online review for the Best Western Plus Brandon Inn. We are so happy to hear that you and your grandchildren had a great time and we are told we have the fastest waterslide in Brandon! Our Team loves to see reviews such as yours and we will be sure to pass your comments on. Thank you again and do come back again in the future.

"Great place to stay!!"

5
22/08/2017

The beds are AMAZING! Best sleep we've had in a very long time. Updated rooms, impressed with the size of them. Very clean and comfortable and good breakfast varieties. Our price was also matched with one found online and upgraded at no additional cost!

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. Our Team loves to see comments such as yours and it is so motivating. We do to see you again one day in the future. Thank you

"Canadian National horse show"

5
19/08/2017

I would definitely stay here again! We stayed for 4 nights.Great full breakfast! Staff was extremely friendly! Quiet rooms. Claude who kept the breakfast stocked in the morning was a joy to talk to! I learned a lot about Brandon & Canada. I will stay here next time we come back for the horse show!

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking time to respond to the online reviews- our Team certainly is motivated by such great comments. We love to provide great service to all our Guests attending the Arabian Horse Show and this is such a great event as well and we look forward to seeing you again next year! Thank you

"Great stay"

5
17/08/2017

Good location, nice, clean room and very helpful staff. Vlad at the front desk is outstanding in professionalism and customer service. We arrived late and with no reservation and he went out of his way to find us a suitable room.

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback and especially your kind words regarding Vlad's Service and we always acknowledge our Teams efforts such as this! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 204-727-7997. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Super Friendly & Clean"

4
13/08/2017

we stayed here one night after a long day of driving. Staff were super helpful and friendly. Hotel provided decent breakfast with staff readily supplying the foods and keeping the area clean. We were also able to do our laundry while staying there. $190 tx incl. and pet friendly. Great pool for kids too.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
Thank you for your comments about hotel facilities. All of us at the Best Western Plus Brandon Inn take great pride in the warm and friendly atmosphere we offer. It is great to hear the whole family enjoyed their stay. We look forward to welcoming you back to stay with us again. See you soon.

"Would definitely stay again :-)"

4
13/08/2017

The staff was excellent and extremely accommodating. The breakfast was the best I've had at any hotel. Rooms were clean and had everything we needed. Our son enjoyed the pool and waterslide. Would stay there again.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We not only appreciate you taking the time to leave a review of our hotel but also for choosing to stay with us. We are happy to hear that you and your family particularly enjoyed our complimentary breakfast and our pool area. We would definitely like to welcome you back to the Best Western Plus Brandon Inn.

"Clean, friendly, comfortable and good breakfast."

4
13/08/2017

Clean and friendly hotel, with comfortable beds and nice features for a motel. Great breakfast. Not much within walking distance (e.g. dining) but shops and restaurants a short drive away. Convenient location just off of the Trans Canada Highway.

"Great stay."

5
11/08/2017

We love this hotel. We spent a lot of time in the pool and on the waterslide. Very clean and well maintained! The breakfast was very good with many options. The staff were very helpful and friendly. We will be back.

"treated like a queen"

5
05/08/2017

The hotel staff at this very clean and convenient hotel treated me with extra kindness and care. I appreciated the spacious upgrade as a diamond member. The suite was by far the quietest and most comfortable room of all the many hotel rooms I stayed in on my long road trip. The hotel is situated on a service road just off the highway making travel easy.

"Comfortable Stay"

4
24/07/2017

The hotel is conveniently located off of the Trans Canada Highway. At check-in was greeted by a friendly and helpful staff. The rooms are comfortable and quite. Due to the location there are few good restaurants close by. The internet reception in the room was spotty and had to go into the hall to establish good reception.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
It is great to hear that you found us to not only be in the perfect location for your stay but that our rooms were quiet and our service exceeded your expectations. Your internet issue will be forwarded to our tech support team so they can continue to investigate the problem and make the appropriate corrections. We consider a return stay to be one of the bests compliments and will look forward to welcoming you back in the future. Thank you for taking the time to leave a review.

"Great spot "

5
22/07/2017

My husband and stopped here for a night. Clean lobby, friendly staff. Bed was comfortable with clean room. We used the hot tub and pool. Nice waterside. Great hot breakfast to start your day. I would be happy to return

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We are happy to hear all aspects of your stay was enjoyable and we hope the next time your family is in the city you will stay with us again at the Best Western Plus Brandon Inn. Thank you for taking the time to leave a review.

"Family get away"

5
21/07/2017

Love the Beds very comfortable, Room clean and Big the kids loved the waterside and pool. The breakfast was OK could be better. Location was good close to many restaurants and shops. Great place to stay with with children.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We appreciate your positive comments on how clean and well kept our rooms are. We were happy to read that your experience was pleasant and welcoming and that the beds are very comfortable. It is very refreshing to read that the core components of your stay were good. We hope you stay with us again at the Best Western Plus Brandon Inn.

"Great hotel with excellent service and location"

5
20/07/2017

I visited Brandon for a work for trip and spent an evening at your absolutely wonderful hotel! The staff were excellent - check in was a breeze and the even called the room, after, to see if everything was ok - a nice touch the is not unheard of but quite a number of hotels forget to do. The rooms are updated and good. The free breakfast is nice. The location is very convenient - 5 minute drive to the airport, 10 minutes to downtown Brandon, and a few minutes to some really decent restaurants! All in all, I'd recommend this place!

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We are glad that you enjoyed your stay and appreciate the positive comments regarding the service and cleanliness of our hotel. It is definitely something our team takes pride in. It is great to hear that we were able live up to your expectations at the Best Western Plus Brandon Inn and we hope we will have the opportunity to welcome you back so you can enjoy our hotel once again.

"We Charge What We Want, You'll Pay It"

3
19/07/2017

Overall good experience. Can't believe they sell $.50 bottle of water that most hotels give away free for $2.00. Shame on you! Paid as much for 2 bottles as I would have paid for a case in the US of the same water!!!! Are you really that hard up for money? Yes, this is a very small thing, but it's the principle. To me and others it's indicative of a bigger problem. I've stayed here before and the customer service has improved over my last stay.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
I am glad to hear your overall experience was good. We do provide vending machines in our hotel for guest convenience that do charge for bottles of water. These machines are owned by independent companies and have no affiliation to the hotel when it comes to product pricing. We do however have a water dispensing machine in our lobby area that provides hot and cold water. I apologize if you were not able to locate this machine. On your next stay if you speak with our guest service agent they can certainly assist you with anything may not be able to find. Thank you very much taking the time to leave a review as well as a rating.

"Reno Job Required"

2
17/07/2017

High price per night for the quality received. Lots of other options available in the region to pay a lower price for one night stay. This is NOT a Best Western PLUS hotel! I was very disappointed compared to my last stay at this location.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
I am sorry to hear you did not enjoy your stay with us. Our prices do tend to fluctuate based on events and demand in the city. Was there something in particular that was disappointing? I would like to hear from you so we can make future corrections as I was not able to find your name in our system. I appreciate you taking the time to leave a comment and review. I hope to hear from you soon.

"Family Stay"

5
13/07/2017

I was impressed with the thoughtfulness and helpfulness of the staff from the front desk, breakfast and room service. Thoroughly enjoyed our stay at the Best Western Plus in Brandon, Manitoba and would highly recommend anyone to stay at this hotel.

"Best western stay was very good!! Clean rooms and great check in staff! Express check out very good!"

5
11/07/2017

A great snd freindly staff st check in! Express checkout great! Breakfast good! Will stay again if through!! Best western is a good experience!! Good amenities! We like staying at. Eat western plus! Thanks once again

"Close to downtown & quiet hotel"

4
09/07/2017

Located not to far from the downtown core. We had a quiet room. The room was very comfortable with a nice size bathroom. The gym looked descent; the indoor poo was busy & I noticed they had a laundry room for guests.

"Amazing."

5
09/07/2017

Friendly Staff great pool and water slide. They made sure we had something to eat before we left. So they have us lunch bags with a snack and water. I would highly recommend this hotel. Looks brand new and it's super clean. Has laundry machines too!

"Awesome place!"

5
06/07/2017

Amazing staff, probably one of the cleanest hotels I've stayed at. From the moment you walk in the front door, the staff will bend over backwards for you. Wifi was a little hard to work, but I would not hesitate to stay here again.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We are happy to hear that you enjoyed your stay and that you were well taken care of by our staff. Thank you for choosing to stay with us at the Best Western Plus Brandon Inn and for taking the time to leave a comment. We look forward to welcoming you back.

"Best Western Not living up to expectations"

3
01/07/2017

Seen lots of changes in past 7 or 8 years. The quality has deteriorated for rooms, beds, breakfast and kids who used to be excited for a Best Western stay now seems uninterested. Looks like Holiday Inn is more clean and welcoming.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We appreciate your candid feedback and am sorry to hear we did not live up to standards during your recent stay with us. We will take the time to overlook all areas mentioned in your review and make necessary changes. Thank you for your time to let us know what we need to improve on to make this a more pleasant experience for all ages.

"Nice Hotel"

5
29/06/2017

Best western never disappoint me. Brandon in located just on the trans-canada highway, Room is clean and all staffs are very friendly. opened 5 years but still looks very new to me. I also like the hot breakfast. will back back again.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We are happy to hear that you found us to not only be in the perfect location for your getaway but that our rooms were clean and our service exceeded your expectations. We consider a return stay to be one of the bests compliments and will look forward to welcoming you back in the future. Thank you very much for taking the time to leave a review about your stay the Best Western Plus Brandon Inn.

"Overall a good experience"

4
28/06/2017

My overall experience is realy good except for the Wifi signal in my room who was very week and for some problem with the cleanliness of the room. The personal of the hotel was kind and very polite. It's a very quiet hotel.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We would like to apologize for the problems you have experienced during your stay. We have asked out tech support to track each and all guest wifi issues when guest contact them. This will assist in finding a solutions. The mishap you experienced in your room has been addressed with our room attendants for correction. I appreciate you bring this to our attention and hope you continue to enjoy your stay with us.

"Excellant!"

5
19/06/2017

Great experience for any sort of traveller. Friendly staff and clean room. Low noise level and very convieniently located off highway 1. There are however limited places to eat within a 5-10 minute drive.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
I am pleased that you found our property comfortable, clean and that you enjoyed a good night's sleep. I want to write to say thank-you for taking the time to write a review following your stay at the Best Western Plus Brandon Inn.

"Excellent stay while in Brandon, very accommodating staff"

4
14/06/2017

Enjoyed our stay, wonderful large spacious rooms, very accommodating housekeeping regarding room cleaning, cooling and fan systems worked well, excellent breakfast choices, desk staff pleasant and thanked us for choosing Best Western Plus

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
It truly is a pleasure for us to read your review and we feel as if you summed up our property perfectly. It's so great to hear we were able to meet all your expectations. We thank you for your kind comments and we look forward to welcoming you back at the Best Western Plus Brandon Inn.

"Great hotel"

4
05/06/2017

Stayed for a wedding. Got a group discount. Staff was friendly and courteous. Rooms were clean and everything was in working order. Water slides and pool. The best part was the bed. It was amazingly comfortable!

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for your kind words on the Best Western Plus Brandon Inn. We realize you have many choices and appreciate that you chose us! We will be sure to pas this on to our Team as they are so motivated by our guests comments. We do hope to see you again in the future. Thank you again

"Buisness"

5
29/05/2017

Was a great time always book with best western they are always friendly and make your stay as comfortable as possible even rang the room to let me know that I left my lights on not to often you have that kind of treatment

"Great Hotel"

5
26/05/2017

My son and stayed here while visiting friends in Brandon. My wife and I had stayed here last fall and after an excellent then decided we would try it again. The check-in was flawless the rooms are clean and staff are friendly. The grounds, pool and hotel are nicely maintained! Breakfast is GREAT. staff attend to all food items and there is a great choice. Very pleased and we will stay again on our next visit to the area.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
I would like to thank you for choosing Best Western Plus Brandon Inn once again for your recent trip to Brandon and also for then taking the time to write a review of our property. It's always a pleasure to hear we are still providing consistent service. We would love to have you back anytime. Thank you once again for taking the time to share your experience.

"BEST PLACE"

5
26/05/2017

Awesome - I never stay anywhere else unless they do not have a Best Western. I enjoy the atmosphere. The Staff are fabulous, the rooms are extremely celan and if there is a problem they fix it immedietaly. I would not stay anywhere else. Love the Best Western PLUS!

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
I would like to thank you for choosing Best Western Plus Brandon Inn for your recent trip to Brandon and also for then taking the time to write a review of our property. This is the type of validation Best Western is constantly working to uphold. It is always a pleasure to hear from our guests that have great experiences with us and we hope you will return again soon.

"Great hotel and Staff!"

5
23/05/2017

This is the best hotel in Brandon, friendly staff, clean and comfortable as well a clean hot tub and pool area with slide. I would recommend this hotel highly for all types of travel. Wouldn't think of staying anywhere else!

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
I am happy to hear that you enjoyed your time with us and were satisfied with all aspects of your stay. We have a great team here that would love to welcome you back sometime in the near future to experience more of what Best Western Plus Brandon Inn has to offer. Thank you for taking the time to leave a review. See you soon.

"Awesome place to stay"

5
22/05/2017

The staff were friendly and helpful. My room was very modern, very clean and comfortable.. The amenities were great. The fitness centre was clean and functional. I would totally recommend this place to anyone needing to stay in Brandon.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
I would like to say thank-you for taking the time to post your TripAdvisor review following your stay with us at the Best Western Plus Brandon Inn. I was pleased that you found our property comfortable, clean and modern. Your great comments are much appreciated.

"Brandon stopover"

5
18/05/2017

Pulled into Brandon after a full day of traveling across the prairies and was looking for somewhere quiet, checked into the Brandon Inn and while it's a little higher than I would normally pay I was not disappointed. The facility is well maintained, clean and above all quiet, woke in the morning feeling great, enjoyed the breakfast and then back on the road. I will stay there again

"Cheap"

2
14/05/2017

We got the impression that not one extra cent is spent to provide the service that we have come to expect. The bed was excellent, but all BW beds are. The breakfast was a bare minimum attempt at filling their advertisement that breakfast is included. Broken furniture and drapes hanging off the rods does not make for a welcoming atmosphere. Bathroom essentials appeared to be the cheapest available.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
It is guest feedback that encourages us to improve in areas that did not meet and exceed expectations. As mentioned in our conversation this morning, items in this particular room is being taken care of by our maintenance department. Please accept our apologies for your room not being up to our well known standards. And again, please consider my offer to stay with us again. We hope to see you in the near future.

"Great property"

4
12/05/2017

Friendly check in. Comfortable bed and pillows. Large flat screen, keurig, fridge, spacious room, good size bathroom (low tub with lots of grab bars for elderly) Reasonably quiet considering you are beside the Trans Canada. Breakfast had omelettes, sausage, cereals, breads, yogurt, apples, oranges, good OJ, fresh brewed coffee and a clean, bright breakfast area with good space. Hotel is 3 floors with lifts. Had a room request and it was met. WIFI is slow and needs improvement. Difficult to even send and check e-mail. Would stay here again.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We are pleased to hear that you found us to not only be in a great location for your getaway but that our rooms were quiet and our service was to your expectations. We will have our tech support look into our internet speed and make sure it is working correctly as we recently added a second provider to offer better/faster service. Thank you once again for the great review. See you again soon.

"May 2017"

5
11/05/2017

Very nice property, well kept, good location especially for business travels. Good amenities with pool and gym. Very nice breakfast, modern clean comfortable rooms and beds. I stay here anytime I'm in Brandon.

Darlene J, Front Office Manager at Best Western Plus Brandon Inn, responded to this review
We are is so pleased that you enjoyed your stay with us. There is no better stamp of approval than a repeat customer thus your business and your review is greatly appreciated. Thank you. See you next time at the Best Western Plus Brandon Inn.

"11 days in Brandon... long stay."

5
06/05/2017

Spend 2 week in Brandon for work. I choose the BW plus and do not regret my choice. Great welcome. The breakfast menu change, I was able to not eat omelette on every morning... what I like the most was to make my own yogourt. Fitness room isnt the biggest one but do the job. Mini fridge and microwave in the room... bbq outside. And few restaurant near by. I recommande and will return for sure.

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for such a great review! Our Team looks forward to hearing this news every morning at our "Huddle Cuddles" and it is so motivating for them so we appreciate the time you have taken to respond. We do hope to see you again in the future and thank you again!

"Clean and seems new"

4
05/05/2017

Destination hotel for a tournament. Rooms were clean, adequately sized for a family. Decent location to the rink. Meeting rooms, breakfast room and ability to BBQ were a bonus. Staff helpful and efficient. Would recommend without hesitation.

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for such a great review! Our Team looks forward to hearing this news every morning at our "Huddle Cuddles" and it is so motivating for them so we appreciate the time you have taken to respond. We do hope to see you again in the future and thank you again!

"Highly recommend"

5
05/05/2017

Found the staff to be very friendly and helpful. The facilities are very comfortable. Breakfast could have a better selection but over all very good place to stay . I highly would recommend this place.

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for such a great review! Our Team looks forward to hearing this news every morning at our "Huddle Cuddles" and it is so motivating for them so we appreciate the time you have taken to respond. We do hope to see you again in the future and thank you again!

"Tournament stay"

4
02/05/2017

Clean quiet room. Friendly staff, pretty good breakfast with hot options. Outside deck area with bbq (although we didn't use it, nice it was there.) Pool was ok...a little on the small side. Fitness Centre also small but equipment worked

Darlene J, General Manager at Best Western Plus Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the on line reviews- it is always refreshing to hear feedback from our Guests and our Team is always excited to see such nice comments. We do hope to see you again in the future and thank you for your loyalty to the Best Western Brand.

"Best Western Plus...There's a reason why this is a Plus..."

5
01/05/2017

Would stay there anytime...Beatrice at the front desk is amazing (non stop working machine) and Bibi at the Breakfast Buffet make's sure that everything is well replenished...You don't leave there hungry...Clean Rooms...High speed WiFi, Quiet...Pool is great with Sauna, Super Slide and Hot tub...If you forgot your Toothpaste, Lotion or Slippers they will accommodate you in a Flash...Would definitely recommend...Cheers to the Staff... Almost Forgot...There's a Gym there too ,looking into the pool...With more than enough workout equipment... Marc

Darlene J, General Manager at Best Western PLUS Brandon Inn, responded to this review
Thank you so much for your Awesome words on the Best Western Plus Brandon Inn! Our Team is always so motivated by guests feedback and we deliver all guest reviews to our Team every morning at our "Huddle Cuddles". We do hope to see you again in the future and thank you for your loyalty to the Best Western Brand.

"Good hotel"

4
01/05/2017

This hotel is clean, and not far from city centre. Staff are very helpful. Free breakfast is nice. Newly upgraded hotel water slide pool for kids. I would stay here again if ever in Brandon. Good value.

Darlene J, General Manager at Best Western PLUS Brandon Inn, responded to this review
Thank you so much for taking time to respond to the on line review for the Best Western Plus Brandon Inn!. Our Team loves to see this feedback and always so motivated when they know they have pleased another guest. We do hope to see you again in the future.

"Second visit, little disappointed "

4
28/04/2017

As our family always heads to Brandon for Easter we decided to stay at the Best Western plus again as last years stay was fantastic. Check in was fine but were then informed that the water slide was not in order for the weekend as the stairs were being painted. As this didn't really affect us too much. Even my adult children were a little disappointed. I felt bad for other families that had smaller children that were counting on that as part of their weekend. The room was wonderful. The bed super comfortable. Had a wonderful sleep. The breakfast the next day was very disappointing. There weren't any sausages and the eggs were gross and cold. So besides the sad breakfast the stay was good. As for the waterslide, Best western could have surely sent an email to all the patrons for the weekend notifying them of the shutdown. It would have been an easy fix. We would have still stayed there, regardless of the slide working or not. Just would have been nice to have a heads up.

Darlene J, General Manager at Best Western PLUS Brandon Inn, responded to this review
Thank you so much for taking time to respond to the online reviews. We always appreciate your feedback. We deeply apologize for the water slide and unfortunately we need to do this maintenance and there never seems to be a "good" time. We will definitely take your suggestion to email incoming guests and although we have tried to inform as many reservations as possible this is a great idea. Regarding the breakfast - We do change our offers daily on the hot items, but should you ever want a particular item like sausages please let us know and we can quickly have some for you. Thank you again and do hope to see you again in the future.

"Great stay "

4
27/04/2017

This hotel is very clean and the staff are friendly. There is a pool with a waterside, hot tub and a small but adequate gym. Rooms have a bar fridge and microwave and are well laid out. Located on a service road by the main highway was convenient and not much road noise.

"Worst stay ever"

1
26/04/2017

Stay away I will never go back. The end horrible everything not happy with service. Good was like warm and was powder eggs. Super loud next to the highway. Front desk clerk was not helpful. And basically blew me off by lieing

Darlene J, Front Office Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
I would like to thank you so much for taking my call yesterday and allowing me to rectify the problems you encountered during your stay. I am looking forward to your next visit at our hotel and once again I would sincerely like to apologize for your last experience. See you again soon.

"Good stay"

4
24/04/2017

This hotel is a great place to stay. Convenient location and great staff. Offers Gluten Free options at breakfast. Keep up the great work and always consider those of us who require Gluten Free options.

Darlene J, Front Office Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for the great review. We are glad that you enjoyed our staff members and that the hotel location and comfort were to your satisfaction. It's nice to know us offering gluten free options accommodates all our guests needs so everyone can enjoy breakfast. We hope to see you again soon at the Best Western Plus Brandon Inn.

"Pleasant"

5
21/04/2017

Hotel offered excellent accommodation ,and pleasant staff. We were waiting on the results of a medical emergency and were offered a couple of extra hours beyond the regular checkout time. This was very considerate and we certainly appreciated the offer.

Darlene J, Front Office Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
All of our Guest Services staff are truly valued members of our team and we are delighted to hear that your stay was made that much more enjoyable as a result of their commitment to service. Thank you so much for taking the time to let us know how we are doing at the Best Western Plus Brandon Inn.

"Never had such great customer service from a hotel!!"

5
10/04/2017

We stayed only for 2 nights. The first night I couldn't sleep as every time I hit the bed I got super stuffy and itchy. I ended up sleeping on the chair and ottoman for a couple hours prior to having to get up for the day. I asked the front desk if I could have an extra ottoman and blanket to sleep in the chair for the second night as their pillows or something was bothering me. Horrified, the manager offered to wash some linens without detergent and went out and bought me a brand new pillow! She stated she really wants to see her customers sleeping in the beds. I slept wonderfully that second night thanks to this manager helping me out. I look forward to staying there again.

Darlene J, Front Office Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
It was our pleasure to host you as our guest at the Best Western Plus Brandon Inn! We are always striving to improve our hospitality and service so we are pleased to hear you had a good nights rest on your second stay with us. Sorry we did not have the opportunity to take care of you on your first night. Our management is proud we were able to exceed your expectations and we hope to see you again very soon .

"Fabulous staff, very clean and a great location!"

5
10/04/2017

We spent two nights here and were so very impressed with the staff. Front desk staff Vlad and Beatrice were just a few that made our stay so very enjoyable. The hotel has a great location, is very clean and well cared for. Lots of breakfast options and again very helpful staff supporting the on-site breakfast. There were a number of families having breakfast with little ones and staff provided special little toys and also treats! We would definitely stay here again! Well done Best Western!

Darlene J, Front Office Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
We are so pleased that your stay exceeded your expectations and cannot thank you enough for your kind review. We have a great team at our hotel and we value their dedication. These employees do not go unnoticed. We will send this information to our head office where they will be recognized for their great customer service. Thank you once again. We hope to see you soon at the Best Western Plus Brandon Inn

"Great trip"

5
10/04/2017

This trip was great. We ended it in Brandon at the Best Western. Their prices are the highest in the city so it scares you away sometimes, but if you catch the right price days, you are never disappointed. If the prices were better all the time we would never seek out another hotel in Brandon.

Darlene J, Front Office Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
We are constantly seeking feedback from our guests, and therefore, the comments and feedback that you kindly shared during your stay and in your review, were indeed appreciated. Thank you so much for taking the time to share your experience. We hope to see you again soon.

"Very clean"

5
10/04/2017

This was our first time in brandon and we made the right choice for the hotel. It is on the outside of town but very close to get to anything. Pool and rooms were very clean and the kids loved the waterslide! The staff was very friendly, huge variety for breakfast, including eggs and sausage! Staff was very friendly and the lady serving breakfast even came around with little toys for the kids during breakfast! We will definetely be back.

"Pleasent Experience"

3
09/04/2017

We were passing thru Brandon, Manitoba on our way to Cranbrooke, B.C. It is very hard to get a room in Brandon and we took the first hotel we can across. We enjoyed the bath in the bedroom, and the spacious area. We also enjoyed the coffee machine in the room, that otherwise we skip. The only things with regards to the coffee machine, I would personally have enjoyed real milk or cream, just personal preference.

Darlene J, Front Office Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to leave a review. It's great to hear you enjoyed your stay with us. Although we have flavored and 10% cream placed in the coffee station our breakfast attendant or front desk agent would have been more than happy to provide you with milk for your coffee. We hope to see you again.

"Fantastic Staff and Service! Nice Hotel!"

5
26/11/2016

We are staying at the Best Western while in town for a tournament. I chose the hotel because of its location and newness. We needed 14 rooms and the front staff, Ayana, Vlad and Parveem have been exceptional! The staff at the hotel definitely reflect th managers heart. Darlene sees her employees as her own family and it shows she cares for them. In return, the staff extend their joy for their job onto the guests. Ayanna did an exceptional job coordinating all of our rooms to be on the too floor and helping me find a restaurant for a group dinner. It was a delight to check in and be so warmly greeted. The hotel is clean and well cared for. Rooms are spacious and clean. It is a very comfortable hotel. The pool slide is crazy fast and fun! My kids LOVED it and didn't want to leave!

"Review of Best Western Hotel by Ted & Shirley Glucki"

4
18/11/2016

We enjoyed our stay. Our Grandkids had fun in the pool and water slide. Our room was clean and the bed was very comfortable. The hotel was centrally located and easy to get to. We would book Best Western again.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the online review and we are so happy to hear you had a great experience, and your grandchildren enjoyed the pool and waterslide. We do hope to see you again in the future and thank you once again. We will be sure to pass your kind words on to our Team!

"Road Warrior"

5
18/11/2016

I have stayed at this hotel many times in the past and each time the service has been off the charts. A very freindly staff that go out of their way to help with anything. A very clean hotel with a very good breakfast in the morning.I will stay at this hotel again next time I am in Brandon.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank You so much for taking time to complete the online review! . Our Team is always motivated to continue to provide great service to our Guests and really enjoy receiving good feedback. We do hope to see you again in the future and thank you again!

"Overnight Stay"

5
13/11/2016

In town for a family reunion. We decided to splurge a little for our anniversary so booked a top floor suite. Several rooms with large screen TV's, a fireplace in the sitting room and a jacuzzi in the bedroom. Huge comfortable bed. Hot breakfast. Quick drive to restaurants and shopping, decent pool and large exercise equipment area.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking time to respond to the on line reviews. Our Team is always motivated by such positive comments such as yours and we are so pleased you had a great stay and enjoyed the suite. We do hope to see you again one day in the future and hope you had fun at your family reunion! thank you

"Caring and attentive staff"

5
01/11/2016

Recently my mother and I stayed here while attending a family funeral. After the funeral I unfortunately became quite ill for the next couple of days and the staff at the Best Western went out of their way to look after our needs. One staff member even went shopping for things we needed, after her shift was over, and brought them back to us. Now I consider that top notch service!

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for your kind words and we were very happy to help you and just hope you finally felt better! We do hope to see you again in the future. Thank you again

"Place to stay while on the road"

3
27/10/2016

The hotel room was fine, perhaps a little tight on entering the room with the luggage cart. Room features were fine, clean. However, the hot breakfast offering was marginal at best. The breakfast items sat for too long. Lacked taste or flavor. Seemed like leftovers because they sat too long.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking time to complete the online reviews. We do apologize for the breakfast offering sitting a bit too long. We do our best to try to make and keep supplies at their freshest and try to anticipate the " rush hour" for our breakfast but don't always get it right. Please let us know in the future and I will also bring your comments to our Breakfast team to ensure they keep a close eye on the breakfast. Thank you agian

"Comfy bed!"

4
23/10/2016

After a stressful drive in the rain, it was great to end up at an amazing hotel! Loved the beds, spacious room with comfy chair and room to spare! Breakfast was ok, the breakfast corner was a bit crowded. Decent selection. Would stay here again.

"A Great Stay"

5
20/10/2016

This is a very nice hotel with friendly staff. The rooms are nicely appointed and were very clean. The pool is very nice and people seemed to really enjoy the water slide. Breakfast was also very good with lots of food choices. We will stay again!

"Review of Hotel"

4
17/10/2016

The hotel is very clean, offers a swimming pool/hot tub, a complete breakfast, and the rooms have comfortable beds and the usual coffee/tea. The staff was very professional, although not very congenial or cordial; I didn't get the feeling of "Welcome to our hotel". All just professional, not really friendly. For the price, I expected a bit more. I have received the same amenities at lower cost hotels, and was made to feel more welcome. If that's not important to you, it's great.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the online review and we appreciate your words on our Hotel and the service. We are very sorry that the staff were not more cordial with you and we appreciate you telling us so that we can work more on this area as it is very important to us. We do hope you will give us another chance one day soon to do a better job. thank you again

"Average"

3
14/10/2016

The service was indifferent and the hotel was ok with the exception of the pool and slide which would be a hit with kids. I thought it fell short of the BW Plus status It wasn't overly clean in the common area Our room was a nice size and the King bed was very comfortable Location is outside of town just off the highway Better value probably in other hotels

"Quick Trip"

5
14/10/2016

Met expectations for a well priced hotel. Rooms were up to date, clean and well maintained. Staff was good, courteous and prompt with their responses. The breakfast (quality and layout of food) was very good.

"Bang for your buck!"

5
08/10/2016

On top of the hotel living up to what you would expect from a best Western. The pool and slide make this decision to pay a few extra per night a no Brainer. Try and keep your kids from staring through the glass at the slide while you check in. Friendly staff also help. Definitely worth a 5star review. And a great free continental breakfast!!

"Everything but wake up call excellent"

4
30/09/2016

The hotel is very clean and new. Exterior is great. Rooms are excellent and clean. Has a great pool with waterslide. The free breakfast is a great addition as the price is a bit high though. My only complaint is the clock radios are near impossible to operate so I used the wake up call at the front desk but in the morning the phone never rang and I woke up a half hour late. Other than that it is a great place and located on the TransCanada highway near a Tims and other food places.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online review. Our Team is always looking forward to feedback and we are so sorry about the difficulty with the clock and not having the phone ring to wake you up. We will be sure to pass this on to our Front Desk Guest Agents to ensure they are placing wake up calls as a high priority. thank you again

"Recommend this Hotel in Brandon!"

5
11/09/2016

Had stayed elsewhere in Brandon for 4 nights previous. Decided to give this hotel a try. A little bit more money. It was certainly worth it. Staff were exceptional. Stay at a lot of Hotels and the staff here were so friendly and made you really feel at home. Waterslide, pool, hot tub were great. Breakfast was the normal sausage, eggs, hashbrowns, yogurt, fruit etc. But very good. Room was very nice and clean. Next time I am in Brandon, I will pay the little extra to stay here. Way to go Best Western Inn Brandon!

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for your kind words! - Our Team is always motivated and we are blessed with a great team that is always trying to impress our Guests! We do hope you will return again one day soon. Thank you again

"Quiet & comfy"

5
09/09/2016

Check in staff were very pleasant and helpfull, bed was super comfy, room well presented and clean, the buffet breakfast was good but have had better. Room was very quiet considering the proximity of the highway. Check in staff directed us to a very good steak house for tea.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to respond to the online reviews. We are always looking at our reviews and are so motivated by them. We do hope to see you again one day soon. thank you

"DISAPPOINTING...."

2
07/09/2016

Worst guest service agent i ever met during check-in (pm shift). She messed up room rates and room assignments, even asked the guest to check if the room is vacant or occupied. Her attitude towards the guests was unbecoming of someone working in a customer service job. The room was clean but the bed sheets don't have a fresh smell. My children enjoyed the pool very much.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Our goal is for all of our staff members to provide great service. I'm sorry to hear that our new front desk agent did not provide adequate service. We will continue to train and guide her along so she can improve. Thank you for taking the time to let us know how we are doing.

"It was okay...."

3
06/09/2016

For the price we paid on a double queen room was not overly clean...the 'boot' blanket on the end of the bed was filthy, dirty and stained. The carpet had a red stain in the floor...possibly nail polish? I plugged my phone in behind the tv stand and noticed how dirty it was behind it. Things just aren't being cleaned the way they should be. Next time, and for a better price and a cleaner room, I will opt for a different hotel in Brandon. That being said, beds were comfy and front desk staff were friendly.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to provide us with information on your stay. We deeply apologize that some items in the room were not up to your expectations. We will certainly review your feedback with our Team members - and ensure all areas are well maintained. We are happy that you did find our beds comfy and the front desk staff friendly. We do hope you will return again one day soon and give us another chance to provide you with a good nights rest. thank you

"Sliding Downhill"

2
06/09/2016

I have stayed here a number of times over the last few years. However, the hotel is not what it used to be. The halls were crowded with cleaning equipment and carts. The equipment in the fitness centre was broken. The couch in our room was worn out. I wonder if there is a better and less expensive option in Brandon?

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to provide us with feedback on your stay. We are sorry you found our halls overcrowded with equipment and carts, unfortunately we do try to have the housekeepers keep their carts as close to the walls as possible, but this does not always happened and we will be sure to review this with the team. We are just starting to put our "renovations List" together and our couches are one of them already on the list. I am not sure what is broken in the fitness room but will have our maintenance team check it again as we have not had any other complaints of broken equipment. Our sincere apologies once again and thank you again for advising us of these issues.

"Decent, would give 3.5 if I could."

3
04/09/2016

I liked this hotel and I'm very impressed with this chain overall, but I was disappointed with the lack of cleanliness in the bathtub, which looked like it was starting to develop pink mould in a few places. The room itself was clean the beds were comfortable and the room was quiet. I did not get to sample the free breakfast or try the hot tub pool,but, they looked nice. I had some problems with the dryer in the laundry eating my coins, but a friendly staff member sorted it out for me and got it working.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete an online review on our Hotel. We always appreciate the feedback. We have thoroughly inspected the bathtub and we do use a pink sanitizing cleanser on our tubs and altho we checked we were unable to find any issues with it. We do hope you will find time to sample our complimentary breakfast in the future, and we again thank you for your feedback.

"Stay here! ??????????"

5
31/08/2016

I have discovered Best Western Plus. They seem much like a very good La Quinta in the USA. Good staff, friendly welcome, fast check-out and a good breakfast. Rooms are very good and welcoming. Nice extra touches. No complaints. I have stayed in other hotels in Brandon but this will my place to stay., Ohhh and you know those dreaded words "You're staying one night..,let me see.. If I can find you a room behind a sign/near a stairwell, by the pop machine or ice maker or by the elevator ..." Well they don't do that! ????????????

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for your kind words on your stay here at the Best Western Plus Brandon Inn. We thoroughly enjoyed reading your review and will be sure to share it with our Team. It is always our pleasure to try and make a guests stay a very satisfying one and you have definitely made our day with your review! Thank you again and we look forward to your return one day.

"Great Service"

5
30/08/2016

Just what was needed after we had been travelling across country for nearly 24 hours. Very helpful staff who catered to our needs ?? easy to find from the highway perfect location with a great selection for breakfast. Love the fitness centre and pool with the slide

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to provide feedback on your stay here at the Best Western Plus Brandon Inn! We appreciate your kind words regarding our Team's service and we will be sure to pass your comments on to our Team who are always so motivated to do the best they can and we love suggestions as well. Thank you once again for your loyalty to Best Western and we look forward to seeing you again in the future. Be sure to check out the Best Western promotions - always a great value add benefit to our traveler's and free to sign up! Darlene Janssen, General Manager

"Best Western Quality yet again"

4
30/08/2016

Another Best Western one finds dotted across the TCH although this one also had a small water park built in. Dependable Internet and hot breakfast available every morning. Unless your looking for some extra night life in Brandon where you don't have to drive or use a taxi service then this is a great place to stay.

"Prairie Rest Stop"

5
16/08/2016

On a very long trip home, this was a welcome respite. Not hard to find... right on the Trans Canada Highway and in close proximity to shopping and restaurants. A clean and user friendly facility. We would definitely recommend this property to anyone and everyone.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to provide feedback on your stay here at the Best Western Plus Brandon Inn! We will be sure to pass your comments on to our Team who are always so motivated to do the best they can and we love suggestions as well. Thank you once again for your loyalty to Best Western and we look forward to seeing you again in the future. Be sure to check out the Best Western promotions - always a great value add benefit to our traveler's and free to sign up! Darlene Janssen, General Manager

"Great waterslide and excellent breakfast!"

5
02/08/2016

We stayed for the waterslide and it was great and breakfast was very good. The attendant gave our kids little toys which was a nice touch and they brought around freshly baked pastries which were delicious. My only issue was that the front desk attendant who was super nice...well he stunk so BAD!!! It permeated the entire first floor. I realize that it is his culture not to use deodorant but this was a really bad first impression for the hotel. In the morning it was gone because he was gone. I feel bad for the manager because that would be a difficult conversation to have with an employee. Overall it was a good experience and we would certainly go back!

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to provide feedback both the good and the bad. We have taken steps to ensure our team understands the urgency around personal hygene and the need to ensure it is top notch at all times. We also were happy to hear your comments regarding the waterslide, breakfast and the special attention given with toys and hot Danish! We do hope to see you again one day soon and thank you again!

"Dependable"

4
01/08/2016

This is always our first choice when visiting Brandon. Easy to find, decent free breakfast, good wifi. The suites are very nice and re set up well for the business traveller who has to stay a few days.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Our Team loves to receive the feedback and we review them with our team every morning at our morning "cuddle" so thank you! We appreciate the time you have taken to let us know how we are doing and do hope to see you again!

"A Very Nice Find - Excellent Hotel"

5
29/07/2016

I have stayed at this hotel in the past, this time was no disappointment. When checking in I discovered that they had upgraded me to a suite! It was lovely, but most importantly extremely comfortable. I had very little interaction with the staff but when I did they were courteous, helpful and efficient.The free breakfast had more than usual selection of hot foods, and it was fresh. Well Done Brandon Inn!

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for all these great comments- my Team is always so motivated by such great words- and we are so happy you enjoyed the upgrade and the breakfast which features over 26 items! We do hope to see you again one day soon!

"Functional at best"

3
24/07/2016

We stopped in to this hotel on a cross country road trip. It could have been better staffed - only one very busy person on the front desk. No restaurant onsite and the hot breakfast which was included in our stay did not look very appealing. We passed on it. The room was comfortable and quiet. It filled the bill for an overnight stop in being close to the highway, but still has a way to go in meeting the quality experience we have come to expect from Best Western.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the on line review. We always appreciate the feedback and will be sure to pass this on to our Team. We do try to staff according to our anticipated occupancies and sometimes everyone arrives at one time and it can be a bit hectic but we will be sure to take a look at our current practices and your arrival time to see if we can do better. Our hot complimentary breakfast features over 26 items so their is lots to choose from but unfortunately there is no restaurant on site. We do hope you were able to find one that suited your needs. Thank you again for your comments and for your patronage and we do look forward to your return one day!

"Great place to stay"

5
23/07/2016

Had a great stay at this hotel. Staff were very friendly and helpful in many ways. A great location to get in and out of this hotel. Clean rooms and very comfortable beds to sleep in. Complementary breakfast was good.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the on line review. We always appreciate the feedback and will be sure to pass this on to our Team. Thank you for your patronage and we do look forward to your return one day!

"Staff Makes the Difference"

5
22/07/2016

Many hotels offer breakfast but this was the first hotel we've ever stayed at that the staff looking after the breakfast actually greeted the guests with a cheery "Good Morning, is there anything I can get you?" And then delivered fresh baked goodies to each table! They were not looking for a tip (no tip jar in sight), they were just plain friendly and caring. I can say the same for the front desk people - those doors swished open and up came their heads with a smile, a 'hello' or a nod if they were on the phone! How many times do we check into places waiting to be acknowledged? A hotel room is a hotel room but when staff makes you feel really welcome, the hotel is memorable! The only issue we had with the hotel room was the safe's location - on the floor, making it awkward for anyone with limited mobility to get down to that level to enter codes. These need to be raised to a proper height

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the on line review. We especially love all the comments you noted and we always appreciate the feedback and will be sure to pass this on to our Team. It really makes our day! We will also look into why the security safe was on the floor, it should have been on a stand so thank you for telling us this and we will be sure to look into it. Thank you for your patronage and we do look forward to your return one day!

"Stay away from room 200"

1
19/07/2016

Overall the hotel was great. Nice big rooms, clean and looking really good. The pool was clean and hot tub nice and warm. The only Huge issue i had was staying for 2 nights in room 200. All night ever 15 minutes you can hear the load sound of air compressor type sound starting up and gaining speed. Making grinding and wining sounds. Runs for 5 minutes then shuts off. Was supposed to be a great night for me and my girl. But was 2 nights of pure hell for a extremely bad sleep. Will never pick best western again. I did ask about the sound but the staff didn't seem to care at all. It would have been nice to get a few bucks back on the room but nope. If you chose this hotel and get room 200 demand not to stay in that room. When you look out the bedroom window you can see the huge a/c unit and i bet the sound is from that.

"Not so nice stay. "

2
19/07/2016

We have been traveling through Canada and the USA on our honeymoon, we have stayed at several best westerns along the way all in which were great except for this one! The receptionist was very rude and unhelpful, and our in room towels were stained!! Gross! Not an experience you want to have on honeymoon.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the on line review. We always appreciate the feedback and will be sure to pass this on to our Team. We do apologize for the lack of professionalism you encountered at the front desk and we will be sure to work with our new Front Desk Team to ensure that guest satisfaction is of utmost importance to us all. I have also brought the stained towel situation to our Housekeeping Departments attention. Thank you for your patronage and we do look forward to your return one day and I do hope the discount we provided was of some satisfaction for you.

"A great property"

5
07/07/2016

My first time at this property and would definitely recommend it to anyone needing accommodation in Brandon. Very conveniently located with easy access from the No 1 highway and still only a few minutes drive to the city centre. The outside is well maintained and immediately gives you the impression that the interior will be the same. Very spacious and well appointed lobby and all the staff I came in contact with were very friendly, courteous and helpful. Great pool and fitness area, and all spotlessly clean as was the room. Great choice of colours in the decor and the bed was one of the most comfortable I've slept it. Thank you to management and staff for a great stay.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the on line review. We love to read the comments and loved to hear that you enjoyed your stay and loved our beds! We always appreciate the feedback and will be sure to pass this on to our Team. Thank you for your patronage and we do look forward to your return one day!

"This is not the old Best Western. It is a PLUS!"

5
03/07/2016

The hotel is very conveniently located. It is on the TransCanada at the northern most edge of town, but it is on the major road into the city. We were greeted at the desk by a thoroughly professional agent. Our room was large and very well appointed. The king-sized bed was very comfortable. Both the bed and bath linens were first class. The breakfast was just less than a Hilton Garden Inn. We were on a 3-week multiple hotel trip. This was the best of the "chain" hotels.

"Very nice"

5
02/07/2016

it was busy but it wasn't noisy. Families were enjoying the pool with the water slide. Very spacious room. Comfy and clean. Located just off the Trans-Canada and easy access to restaurants. Breakfast serving area was a bit smaller then some hotels but there was sufficient seating.

"Stay"

5
01/07/2016

I had to come to Brandon for my mother's funeral. The hotel and its staff made it very comfortable for me. I have stayed at this hotel in the past and I am glad that I stayed here this time. I could had stayed at a hotel closer to the funeral home but I recalled how happy I was with your hotel in the past.

"Very nice hotel"

4
20/06/2016

This was our last stop on our journey home from Niagra Falls to Alberta. The hotel was very nice and clean the staff are nice enough. The only thing that I didn't like was the fact that they don't do upgrades for the elite guests. Any other best western I go to we get an upgrade. That's my only complaint. Other wise our stay was very nice. The breakfast was okay got us on our way. We may stay at this property again

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to provide an online review on our hotel and the services we provide. We very much appreciate this and it helps us to ensure we are all creating a great guest experience. With a limited number of suites, they are very popular and in high demand and we do try to upgrade whenever possible. We do hope to see you again one day and thank you again.

"Clean & comfortable"

5
19/06/2016

Had a kids' pool party here - pool area nice & clean; room clean & comfortable. Beds extremely comfortable, with a variety of pillows. If you like the room cool, request an extra blanket. Shower was clean & good water pressure, etc. Definitely recommend, for a newer, clean hotel in Brandon.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you very much for taking the time to complete an online review. Our Team loves to receive the feedback and we are so happy you had a great stay and a wonderful birthday party! We do hope to see you again in the future. thank you

"Overpriced"

1
19/06/2016

I booked the hotel several weeks prior to staying . The room was extremely overpriced and the service was poor. The staff at the reception counter could not make any changes and were not able to help me with problems in the room . There were no working electrical outlets in the bathroom. Room was dark

"Excellent place to stay"

5
08/06/2016

We have stayed in this hotel on previous trips through Brandon and have found the staff to be consistently friendly and helpful. The hotel, and our room in particular, were very clean, well laid out and offered everything that we would need. The hot breakfast was very enjoyable. We would definitely stay here again. We do not agree with the accommodation/lodging tax that is now being added to hotel stays in most if not all provinces and hotels. The prices are high enough.

"Excellent quality stay with kids for the price!"

5
05/06/2016

We stayed here with our 12 yo daughter and 10 yo son, as our eldest had a spoken poetry competition at the Brandon University last weekend. We found the hotel on Hotels.com and read some reviews and decided that this would be the best place to stay in Brandon. We were not disappointed. Complimentary breakfast was EXCELLENT and provided an excellent variety of hot and cold choices. Rooms were spacious and very clean with a modern look. The pool had one slide but it was really fun! (for the kids too) and it was nice a clean. Our 3rd floor room was dead quiet so we got two great night's sleeps. Whether your a family or a business executive, this is the place to stay.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for your kind words and we are so happy that you had a great stay here at the Best Western Plus Brandon Inn! We do hope your child had a successful experience as well with her poetry and we do hope to see you again in the future. Thank you again

"We will be back!!"

3
04/06/2016

The check-in was prompt!Stayed for a night to visit friends.The staff was friendly.Rooms were clean, comfortable.The amenities such as pool with slide, breakfast BW Style, gym. The only weird thing was they asked for full payment at check-in.Usually we pay at checkout.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you very much for taking the time to complete the on line review. We are very pleased that you enjoyed your stay. We do collect payment up front and this way we do not have to tie up your credit card with a large preauthorized amount that is normally taken at the beginning of your stay. We do hope you will return again one day soon. thanks again

"Welcoming clean and comfortable"

4
02/06/2016

Stayed here for a week The hotel is very clean and comfortable The amenities are good, pool with water slide (restricted hours for regular pool users ) And an adequate gym. Breakfast was the usual BW style The only thing I found odd is that they charged me for my full stay at check in I'm used to having my card preauthorized at checkin then pay at checkout. I'm not a big fan of there system.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for your kind words regarding the service we provided to you during your stay at the Best Western Plus Brandon Inn. Our Team always looks forward to these reviews! We do charge up front on check in for the full stay. This way we do not have to tie up the anticipated charges plus a damage deposit (preauthorized funds) only the actual charges. We do hope to see you again one day soon. Thank you again

"Stayed Wednesday to Saturday"

5
28/05/2016

Really great front desk staff. Easy check in and check out. Nice pool area with a waterslide. Clean spacious double queen beds - clean bathroom. Good size TV microwave and mini fridge. Would suggest use your CAA rate was good.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you very much for taking the time to comment on your stay at the Best Western Plus Brandon Inn. We always welcome comments and look forward to reviewing them and sharing them with our Team. We do hope to see you again in the future and thank you for your choice to stay with us!

"1st time staying that the Best Western in Brandon"

4
28/05/2016

Pretty typical of a Best Western property. You know what you are going to get. This place is new'ish and it shows. The properties have pretty much the same lay-out. This pool was a bit different from other BW properties that I have stayed at. Probably a lot of fun for kids; if you are travelling with kids. There is a Boston Pizza being built close to this property so finding a recognizable restaurant, in the near future, will be easier. My 2-day stay was just fine,

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to comment on your stay at the Best Western Plus Brandon Inn. We always welcome comments and look forward to reviewing them and sharing them with our Team. Your satisfaction is important to us and we do hope to see you again one day soon!

"Stayed her by Chance then by design"

5
21/05/2016

During the period October 2014 to May 2015 I was crossing Canada from Ottawa to Vancouver 5 times. The first trip was planned to stay just west of Winnipeg but I found no accommodations until this excellent new Best Western PLUS It really has the plus Great work out facilities a whorl pool and heated indoor swim pool with water slide for the kids Being new the rooms still smell fresh and the place is ultra clean Breakfast had all you could seek and the staff throughout were great. I made it a point to stay here on each crossing. As a side bar it is only a 10 minute drive to the Brandon Air Museum which is well worth the trip Sorry I did not send in a review sooner Located just off the trans Canada at the eastern entrance to Brandon so easy to find and a family restaurant just across the road with service stations close by.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to provide your feed back on the Best Western Plus Brandon Inn and it is never too late to receive such awesome kind words. We will be sure to pass this on to our Team who are always so motivated to do well. We have a great promotion on until August 28th, and with 2 seperate stays, you will qualify for a $50.00 gift card and we do hope you can take advantage of this and come back soon or take advantage of this at any of the Best Western Hotels! Once again thank you and do come back!

"Perfect for an overnight stay"

4
17/05/2016

We frequently stay at the Best Western hotels. They are consistently clean, beds are good, comfortable .. We like knowing there won't be any unpleasant surprises and this one didn't disappoint. Breakfast is decent as well. No complaints.. Would definitely recommend.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete an online review! We love to receive feedback on our service and will be sure to pass this on to our team. We do hope you were able to take advantage of our pool and hot tub while you were here and do hope to see you again one day soon.

"Travelling Through"

5
16/05/2016

Wonderful place to stay. Beds wonderful and staff excellent. We would recommend staying here. Pool was nice and breakfast wonderful.The staff was very helpful and would stay here again for sure. Know anyone would like it.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for your kind words- we so appreciate all the feedback and we are sure to pass this on to our team. We do hope you will return again one day soon!

"Modern, clean hotek"

5
14/05/2016

I have stayed at this hotel recently. Once with family and once on business. Both times staff has been very accommodating and professional. Beds and rooms are very Clean and comfortable. The continental breakfast is nice too when traveling with kids. Pool area is nice as and the Water is warm enough for little kids. It's a great location as well. Downtown Brandon is only a 5 minute drive away. We will be returning to this hotel every time we are in the area.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete a review of the Best Western Plus services and Team here in Brandon. It is always exciting to recieve such positive feedback and we will be sure to pass this on to our Team. We do hope to see you again in the future and thank you once again!

"Great stay"

5
12/05/2016

The hotel is right on #1 so easily accessed. The rooms are neat, clean and tastefully decorated. There is a pool and exercise room. The continental breakfast was tasty including hot and cold choices. Friendly, helpful staff and lots of parking.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
We always look forward to feedback from our Guests and we appreciate the time you have taken to complete the online review! It keeps us motivated and lets us know we are providing great service. Our hot breakfast with over 26 choices will certainly get your day off to a good start and we are so happy you enjoyed it! Do come again and thank you for your business!

"Time with family"

5
05/05/2016

Very nice hotel and great staff,clean!!! Rooms. Very modern. Really awesome water slide close to shopping and resteraunts. Just a little noisey because people stay a night and go. Located on trans Canada and some people do not know how to be courteous. But overall best hotel in Brandon mb

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for your kind words! We appreciate your time to complete this review and will be sure to let our Team know how well they did! We do hope to see you again in the future. Thanks again

"Best Western, Brandon"

5
25/04/2016

We loved this hotel. The rooms were clean and reasonably priced, the bed very comfortable, the breakfast buffet was delicious and hot. The pool and area was clean and enjoyed by every child in the hotel, along with ample parking. We will definitely be having a return visit when we go back to Brandon.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete the on line review - we so appreciate all the feedback you have provided to us. This feedback will enable us to work harder in areas to improve our service and we are so happy you enjoyed our breakfast. We do hope to see you again in the future. thank you again

"Tired travelers needing a quit comfortable place to stay."

3
23/04/2016

My sister and I stayed here and found the check in clerks to be not the friendliest but did provide us with satisfactory service. The rate was good. The room was quite comfortable and sound proof. Unfortunately the pool and spa closed before we could use it and didn't open in the morning till 9 am, again as we were traveling and leaving before it opened we could not take advantage of its use. They did serve a large choice continental breakfast which was good. I would recommend this hotel if you are on a budget looking for cleanliness and comfort. The bonus was the breakfast.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to complete the online survey regarding the Best Western Plus Brandon Inn. We always appreciate our guests time to provide information to us and it motivates our Team tremendously and helps us to improve in areas that we may not be aware of. We do hope to see you again in the future!

"Great Hotel"

5
21/04/2016

Newer Hotel, our room was huge, complete with fridge, micro wave, coffee maker, iron and ironing board. Staff were very helpful with any queries. The hot breakfast was quite enjoyable, everything was always full. Will definitely stay again and recommend to friends and family

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to complete the online survey regarding the Best Western Plus Brandon Inn. We always appreciate our guests time to provide information to us and it motivates our Team tremendously. We do hope to see you again in the future!

"Exceptional hospitality and accommodation "

5
11/04/2016

Our team stayed at the BW Brandon for a tournament this weekend. The staff went way beyond expectation to accommodate any requests, from early checkin to refrigerating our team food, even refreezing icepacks for us!! The team loved their spacious rooms that were outstandingly clean with exceptionally comfortable beds. The pool and water slide was much enjoyed after their competition. Despite our team being the third team in the hotel to eat in the morning everything in the buffet was available due to the efficient breakfast staff. Every staff member we came in contact with from the front desk to the maintenance man to the breakfast staff and of course the manager Darlene were all pleasant, gracious hosts. I would not hesitate to recommend this hotel to family or friends, it is great accommodation with exceptional hospitality.

"Very satisfied"

5
07/04/2016

We had a very nice suite, very clean, and the staff was accomodating, we needed a crib brought it right away and set it up. For the standard hotel breakfast, was well stocked, clean room friendly staff.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to complete the online survey regarding the Best Western Plus Brandon Inn. We always appreciate our guests time to provide information to us and it motivates our Team tremendously. We do hope to see you again in the future!

"Good hotel with some improvements needed"

4
06/04/2016

In many ways a great, modern, comfortable hotel. Pool was great and the kids loved the (very fast) water slide. The one feature that's really needed is a way to order movies from in-room. The TV remote includes an "On Demand" feature button that doesn't work, and the WiFi service in the hotel wasn't adequte to allow us to stream Netflix from a laptop or tablet. This would be a really important feature if we were to consider returning on future family trips.

"Very clean & quiet"

5
01/04/2016

We stayed here with family and were extremely happy with our accommodations. Our in-laws had a business class room & we had a standard 2 queen beds. The beds were all super comfy. The hotel is newer and everything is very clean and nicely decorated. The ceilings (in the main floor rooms) are high & make the rooms seem even bigger. The hotel itself was really quiet, couldn't hear kids running in halls or anything. There is a pool with a waterslide which was great lots of fun. The staff are friendly & helpful. There is an amazing breakfast included with the room (toast, cereal, waffles, eggs, etc...). We stayed on a weekend & it was a little pricey but it really is a beautiful, clean & comfortable room.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete a review on the Best Western Plus, Brandon Inn and our services. We always look forward to these reviews . Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Although we receive many great compliments about our Complimentary Hot Breakfast with over 25 items to choose from, we are pleased to announce our new breakfast offering beginning April 1st and that will also include a "Grab n Go" option for 1 hour before the regular breakfast hours of 6 AM to 9 AM. If I can be of assistance in the future, please don't hesitate to contact me at 204-727-7997. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good Friday stay over"

5
26/03/2016

Stayed over in Brandon, after an awesome Good Friday supper at family. We were able to check in a little early which gave us time to get our stuff in our room and have a quick swim. Room was clean, quiet and well maintained. The beds and pillows were very comfortable. Pool area was good. Nice little fast slide and hot tub that was actually hot. There's a small steam room which was pleasant. The breakfast which is served til 10 am was a good variety for all. We will definitely stay at the Best Western in Brandon again.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete a review on the Best Western Plus, Brandon Inn and our services. We always look forward to these reviews . Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Although we receive many great compliments about our Complimentary Hot Breakfast with over 25 items to choose from, we are pleased to announce our new breakfast offering beginning April 1st and that will also include a "Grab n Go" option for 1 hour before the regular breakfast hours of 6 AM to 9 AM. If I can be of assistance in the future, please don't hesitate to contact me at 204-727-7997. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Not pleased by management"

2
20/03/2016

My son and I stayed at this hotel this past weekend. We planned on staying 2 nights but something came up and we had to go home early. We notified the front desk at approx. 2pm on the 2nd day that we had to leave. At that time our room had not yet been cleaned. The lady at the front said we wouldn't be reimbursed for the second nights stay (which we had to pay for in advance). I asked if we could get a discount or anything being that they could very well have rented the room after we left. The answer was no. I've been a Best Western member for a while now and figured that would give me a leg up if a situation like this came up. Guess I was wrong. Not sure if my loyalty to Best Western is still in tact after this. Otherwise the hotel was good. The room was very nice. Fridge didn't work and the continental breakfast was not great.

Darlene J, Assistant General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
I would like to apologize for the inconvenience you were caused during your recent stay. We have made record of the fridge and will have our maintenance man look into it. Our checkout is 11am, should you require a later checkout we are always more than happy to make arrangement based on availability/demand at checkout time (11am). I would like to speak with you further on this matter. Can you contact me at 204-727-7997. Thank you, Ayanna Assistant General Manger

"Amazing Stay!"

5
17/03/2016

I had the opportunity to stay at the Best Western in Brandon for a few nights this week. The hotel is easy to find, right off Highway 1. The Front Desk was pleasant and helpful and my check in was quick! When I got to my room it was spotless and perfect. I work on the road and the room was spacious and the desk was nice and large and easily accommodated both of my computers and all my papers. There was a beautiful pool and waterslide with a hot tub but unfortunately I didn't have the chance to try it out, but a lady I ran into said her grandchildren really enjoyed it! The breakfast was absolutely AMAZING!! They even had fresh baked pastries and the attendant was taking them around, still nice and warm, and offering to us in the breakfast area! WOW!! I will definitely be back!! Thank you to the team for another great stay!!

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete a review on the Best Western Plus, Brandon Inn and our services. We always look forward to these reviews especially ones like yours, it motivates us even more! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Although we receive many great compliments about our Complimentary Hot Breakfast with over 25 items to choose from, we are pleased to announce our new breakfast offering beginning April 1st and that will also include a "Grab n Go" option for 1 hour before the regular breakfast hours of 6 AM to 9 AM. If I can be of assistance in the future, please don't hesitate to contact me at 204-727-7997. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Below average because of poor wifi"

2
16/03/2016

If you do not care about wifi, then this hotel is fine. There's nothing particularly wrong with it. It is conveniently located on the Trans Canada Highway, right as you enter Brandon from Winnipeg. The wifi is ridiculously slow. I couldn't even receive whatsapp messages during peak hours. After midnight, it was a bit better. This caused me problems as a business traveler because I was not able to log on to work on my laptop due to the poor wifi. Housekeeping also requires some additional attention. There are so black spots around the tub, not sure if it's mold or otherwise, but should be taken care of. In addition, no one replaced the facial tissue box when it was emptied after the first night (and there were only a few left to start with). The check in was quick. The lady respectfully put someone on hold that called in so she could check me in. The parking was ample and the parking lot was well lit, so from a safety perspective, it was good. The breakfast was ok - same normal BW standard. PS I can see this hotel as a good family hotel with a pretty good slide in the pool area. I didn't use it though.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to complete a review on our Hotel and our services. We always look forward to these reviews. We sincerly apologize for the poor wifi, and I can assure you we are working on it with our suppliers. In fact we have just completed an intense analysis of all of our equipement to try and rectify this problem and should have some resolutions in the next few weeks. I have also taken the opportunity to review the housekeeping standards regarding black spots and replacing tissue boxes. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Although we receive many great compliments about our Complimentary Hot Breakfast with over 25 items to choose from, we are pleased to announce our new breakfast offering beginning April 1st and that will also include a "Grab n Go" option for 1 hour before the regular breakfast hours of 6 AM to 9 AM. If I can be of assistance in the future, please don't hesitate to contact me at 204-727-7997. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Quiet, and Friendly"

5
02/03/2016

We checked in Christmas Day for the night, called earlier in the day and requested an early check in which we where granted, Front desk staff (vi I believe her name was) was friendly, smiling and happy upon arrival, wished us a Merry Christmas and had a tray of dainties that the manager had made sitting at the counter in which my daughter was more than happy to taste test. We stayed in a suite room, the room was huge and very very nice! Bed was comfortable, Jacuzzi was easy to work and had a fire place that pulled the room together and gave it an at home cozy feeling. We tried out the pool which was warm, well maintained and clean, big plus was it didn't have that chlorine smell that burns your eyes the minute you walk into it that most other hotels have. My daughter loved the slide well we enjoyed the hot tub. Vending machines where fully stocked for snacks and drinks since most places where closed. Gym was open 24 hours, hallways where clean and quiet, wifi worked great, breakfast had a big selection and variety of things. We really enjoyed our stay and we will be sure to check in there again in the future.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to tell us your experience you and your family had while a guest here at the Best Western Plus Brandon. Yes it is true, our guests always tell us they love our pool and we have the fastest waterslide in Brandon. Our Jacuzzi Suites are a popular hit with guests especially on special occasions like Christmas! Our dream maker pillows and our beds are one of a kind and we are so happy you like the features of the room and hotel. We appreciate your comments and will be sure to pass them on the the Team- they really like to hear they have provided legendary service. We do hope to see you again soon!

"Not very hockey team or parent friendly"

2
17/02/2016

February 12th 2016 my family rented a suite at this hotel. At first it seemed very nice as it is fairly new. We were in Brandon for a hockey tournament and the Best Western was promoting the coach gets a free room and the kids get a hot dog night in the lobby, this was all true, but as hockey parents we like to sit by the pool and watch our kids swim while eating snacks and having some drinks (In Plastic cups). This was strictly prohibited and we were told they would shut down the pool and the waterslide if this rule was broken. We followed this rule. We were also told that we could sit in the lobby, so we did and were all kicked out at 11:00 P.M. sharp. They also promote a complimentary breakfast till 10:00 a.m. this is also true, but at 10:00 a.m. sharp the doors get closed while you are eating and all perfectly good food is taken away. If you are going to Brandon for hockey or any other sporting event I would definitely stay somewhere else that is more TEAM friendly.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to advise us of your experience here in Brandon. We always appreciate the feedback and use it for future direction. We do apologize for any inconvenience with regards to the restricted use of food and beverage in our pool area. We set these guidelines to ensure we do not have to close the pool down if food or beverage inadvertantly falls into the pool and we want all of our guests to have the opportunity to use our pool, waterslide, hot tub and sauna.Our Hot Complimentary Breakfast hours are from 6 AM to 10 AM daily, and we staff according to this, but we are always more than happy to serve those latecomers while we are cleaning the breakfast room- please let us know. Once again thank you for your feedback and we appreciate your comments.

"comfy beds"

4
05/02/2016

I have stayed at this hotel on average a few times a year since it opened, it is very clean, modern and usually great sleeps on the comfy beds. Breakfast has a decent selection of hot and cold items. Speedy check in and check out.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to provide feedback on how we are doing at the Best Western Plus Brandon Inn. It's great to hear that you enjoyed you stay. We hope to see you again soon.

"Maid Service"

3
26/01/2016

My husband, I and our children stayed Friday & Saturday night for a hockey tournament. Our child was not scheduled to play another hockey game till the afternoon, so we decided to sleep in, then go for a swim, enjoy the continental breakfast. Sat morning, the maid knocked on our door at 10:10 am, asking if we were leaving the room now, so she can clean, change towels, etc...At this time, we were just getting dressed and one of my children was taking a shower and other went for a swim. I told her that we were dressing up and should be gone between 10:30-11am...Well to my surprise, when I went out to grab a tea from the front room at about 10:30, she was standing outside our door waiting with the cleaning cart, she asked me again if we were leaving and reminded me that I told her that we would be gone at 10:30 am. I told her that we should be leaving in a bit and she kind of rolled her eyes at me. Our room was located on the main floor but I didn't understand why that would have any bearing as why she would be knocking on our door at 10:10 am before checkout time is even done to clean the room. We finally left the room around 11:10 am and by that time; she must have given up waiting to clean our room because it was another lady that started to clean our room when we left the room. Please remind your maid service that check-out time is 11 am and not to knock on the doors of guests before that.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for providing us with details regarding your stay and we do apologize for any inconvenience with the Housekeeper wanting to clean your room at 10:10. You are absolutely correct that they should not be knocking on the doors before 11 am and I can assure you we will reinforce this guideline with our employees to ensure they understand the consequense of knocking on a door before 11 am. We do hope this incident will not deter you from future stays at our hotel and we are very sorry that this incident has occurred.

"Above expectations!"

5
26/01/2016

We travel to Brandon regularly...first time we have stayed at this hotel and it will now be the only place we stay! Rooms are clean and spacious. Continental Breakfast was good, and ample parking too! The Front Desk Staff, Housekeeping, and Manager were all very pleasant. Really liked the fact the whole hotel is smoke free! Thank you for the great stay.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for your feedback on the Best Western Plus, Brandon Manitoba- we so appreciate hearing that our Team served you well. We do hope to see you again one day soon!

"Quick trip....."

4
23/01/2016

The room is large and it has the bedroom connected. The room has a desk with a phone and lamp that has an outlet on the base. There is also an outlet on the wall so everything is convenient along with an office chair. There is a fridge (larger bar fridge), microwave, sitting in a cupboard with three drawers, a couch and chair, end table and coffee table. The room also has a fire place and tv however the remotes did not work. I had to use the remote from the bedroom. There is plenty of lighting within the room. The coffee maker is a Keurig but only 3 pods are included. One decaf, one regular and one French Vanilla. One would have to arrange for additional pods if required. The bedroom has a king bed with five pillows, two night tables, lamps, a chair and ottoman with end table, a chest of drawers and television and a jetted tub. All very convenient. The brown cover that sits on the end of the bed needed to be replaced and washed. I had not noticed it immediately as I never sit on the top covers of the bed anyway because of this possibility. There is another separate bathroom with a regular tub and shower. A hair dryer is hung on the back of the door in a bag. There is plenty of counter space. The closet contains hangers, 2 housecoats, 2 pair of disposable slippers, an iron and ironing board, an extra blanket and a safe. The room was a nice touch to end the day. The breakfast is included. There are waffles available, hot items, cereal, beverages, and an array of muffins and breads.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
You have done a great job describing our guest room including all amenities and some breakfast options we offer. Our staff appreciates you taking the time to let everyone know how well we are doing. THANK YOU VERY MUCH. We hope to see you again in the future here at the Best Western Plus Brandon Inn.

"Don't expect WIFI"

3
07/01/2016

Slowest and worst WIFI I've ever seen. This is my 3rd stay here for business and the internet is a joke every time. This is a major fail as a business traveller. Decent property but on highway and not in actual city of Brandon. At least it's clean and newer.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for your comments- we always appreciate feedback. We do apologize for the WIfi Speeds you encountered here at the Hotel and we are currently working with the only provider here in Brandon Manitoba to try to rectify this issue.We do hope that the next time you come to Brandon we will have this resolved. Thank you so much for keeping us informed.

"Decent price, Location not too bad."

3
05/01/2016

I found the hotel to be very nice and the staff were good. I did like the fact that the hotel has a continental breakfast. The only issue I would say is that it is far from the center of Brandon where everything is located. Other than that the staff were very nice and pleasant and the room was clean. A little pricey but very nice.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for your feedback- Our Team is committed to providing great service and we always like to hear how we are doing! Our location is 15 to 20 minutes from major event areas and altho further than others, it is an easy drive and we can also provide some alternative routes to assist you. We do hope you will return again one day soon!

"Beautiful hotel, GREAT staff!"

5
05/01/2016

This is the first opportunity we've had to stay in this beautiful hotel! The accommodations are clean and comfortable, the breakfast is amazing, the pool, waterslide, and hot tub are a wonderful treat, and the staff are amazing! Darlene, the General Manager was available several times throughout our stay to answer questions, ask about our stay, and even had a little gift for my 3 grandchildren. Vi, at the front desk was very pleasant and helpful, had a candy treat for the grandchildren, and explained all of the features and benefits available to us during our stay.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for all your kind words - we so appreciate your feedback and the Team is so grateful that you take the time to respond to these reviews. We will be sure to pass this on to our Team. Please come again soon!

"New Year's Eve the pool was full"

4
02/01/2016

Not a good time to be travelling home after 7wks of holidays and it's a good thing we booked ahead as the place was full. I guess it was the waterslide.....the kids love it. Our room was very quiet and we missed the celebrations but the bed was great and hotel was just off the highway. Very clean and breakfast was good. A good night's sleep was had and early off on the road home.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you so much for taking the time to provide us with feedback. Yes our Hotel is very popular with our fast and exciting water slide and we are pleased you had a great evening. Thank you again and have a very Happy New Year!

"Brandon Stopover"

4
27/12/2015

Great hotel to stay in with great location for travelers without going downtown. No HD TV for a hotel of this class seems to be a bit behind the times. No upgrades available in all my stays here. Not sure why.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking time to provide us with feedback regarding your experience here at the Best Western Plus. We appreciate your comments regarding HD TV and will be sure to pass this on to Brandon's only television supplier. Our upgrades usually go quickly to our many repeat guests and we do hope to be able to provide you with an upgrade also one day! Thank you again

"Very nice hotel"

5
30/11/2015

Very friendly and polite check-in staff and a very fast check-in service. Staff phoned just after check-in to make sure everything was good with the room and that we were satisfied Rooms were extremely clean Pool and water slide were clean Friendly and helpful staff

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time to provide feedback on your experience here at the Best Western Plus! Our Team loves to hear how they provided you with great service- we do hope to see you again one day soon.

"Not What I Was Expecting for a Best Western"

3
29/11/2015

I recently stayed at the Brandon Inn and to be honest, I was not overly impressed with the place. I had made reservations directly with the hotel with a gentleman with an accent on the Monday before my arrival and was guaranteed a Business King Room; when I checked in on the Friday afernoon, I was told that my reservation was not showing up on their computer - thank goodness I kept the confirmation number - when I presented the front desk clerk my confirmation number, the reservation came up that it was cancelled - funny, I never had cancelled my room. They happened to have a room though (and even a King Business room). Much to my surprise, the room was pretty small and it felt cramped; it also had poor lighting throughout. For a business room, there was only one electrical receptacle at the desk; in order to use my laptop computer and printer, I had to disconnect the coffee maker and the desk light - this made it even darker and uncomfortable to work - they should invest in a power bar so you can use your computer and printer without having to unplug the lights. I was alarmed of the mold that was evident in the bath-tub in both corners where the tiles meet the tub; kind of unprofessional for a newer hotel under the Best Western name. Rooms are not very sound-proof; you could here your neighbour very clearly. Access to the hotel is right off of Highway 1; not many eating places close by though other than fast food and truck stops. On the brighter side, staff at the front desk were courteous. I ate the complimentary breakfast once during my stay; it was good. Would I stay here again; most likely not as there are many other choices in Brandon.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
I would first like to sincerely apologized for your most recent stay. I attempted to look into your reservation to find out why it was cancelled but unfortunately I don't have any of your information. It's good to hear we had a room available for you. To address room size, our standard 2 queen beds and king rooms are 360 square feet in size. I'm sorry to hear you did not find it spacious. We are looking into adding additional receptacles to some of our rooms to better accommodate our business travelers. Cleanliness is always top of mind and we can assure you that once notified, we have our maintenance man take care of it right away. Again I'm very sorry you did not enjoy you stay. We hope you would give us another try in the future. I would like to ask that you contact me at your earliest convenience so we can look at what happened with your reservation as well as address this particular room. My contact number is 204-727-7997. Best Regards,

"Brand New Manager/Great Customer Service"

5
28/10/2015

Darlene was wonderful. We had an issue and she immediately spoke with the staff involved and then came to us to apologize and make it right. She is a brand new manager ( I understand it was only four days) and showed great leadership skills. I teach and speak on leadership professionally and I think that BW Brandon Inn has made a great choice in Darlene.

"Overnight stay while on cross-Canada road trip."

4
26/10/2015

Good, clean, comfortable affordable hotel. Check in relatively early in evening since it fills up quickly with local work crews. Staff very accommodating, courteous and friendly. Provided a bit of discount for chain loyalty. Adjacent to trans-Canada hwy and easily accessible. Close to town and coffee shops. Provides early morning breakfast room and good breakfast.

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Being along the Trans Canada highway does give us an advantage for travelers who are looking for a comfortable, fully equipped hotel. With that said, yes, we are not too far from the heart of Brandon. Best Western does provide some great discounts online as well as at each property for new and seasoned members. Because of the brand name, great staff, and hot breakfast that is included during your stay we do tend to fill up fairly quickly. Thank you for your review

"Great hotel!"

5
21/10/2015

We were out visiting family. This hotel is conveniently located just off the highway. Rooms we very spacious with high ceilings. Beds were luxurious. Pool was great for the kids. Water slide added a great touch. The staff were friendly and our rooms were always cleaned. The breakfast was great, fresh, and was always being replenished. Would definitely recommend this hotel to anyone! We will be back!

Darlene J, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
It's great to hear that you enjoyed you stay at our hotel. We often hear how much our guests enjoy our beds. The slide is always a favorite among the kids and some adults. Thank you for taking the time to let us know how we are doing. See you next time.

"Appalling service - won't even give this place a chance now"

1
16/10/2015

This hotel for three other rooms was booked through Hotels.com - sadly due to a mix up (not the hotels fault) the nights stay was missed entirely by myself and two other co-workers traveling on business. I spoke with Hotels.com who put me on hold and contacted the hotel to talk about if there is a chance to discuss a refund after explaining what happened. They came back and told me the hotel would not agree to this. I then indicated I would try to contact the hotel directly. I did. I spoke with Lukie who told me they would not issue a refund (he is also who spoke with the hotels.com rep). I explained what happened to him and he indicated to me that there was no manager or assistant manager in the hotel at the time and he would have them call me the next day. I thanked him for his help. The next day, I called the hotel back. I spoke with Vi I believe who answered the phone. I said who I was and I asked for the manager. I asked what the issue was and would see if she could help. I let her know that I spoke with Lukie yesterday and would need to speak with a manager re: refund and understood she could not do this. We went back and forth (I was put on hold twice while she checked with her manager about whether or not they would take the call - twice I was told no) for at least 5-7 minutes. I finally asked her flat out if the manager was not willing to speak with me? She stated this is not the case; she was just too busy and had already heard what happened and there was no change. I asked how she could know what happened if I had not talked to her? I again asked if she was not willing to speak with me. The manager Anna came on the phone. From the second she came on the phone, she advised me she was not unwilling to speak with me, she was VERY busy as they had a change in ownership. I stated I knew she was busy and appreciated her taking me call. I indicated Lukie had said someone would call me and I thought I would just call again. She became quite snippy and then advised me that she had heard I called and doesn't start until 11AM and was in early and had not had a chance to look at all her messages. (I never challenged this - simply told her I chose to call again...) This call lasted about 25 minutes during which I finally had to ask her, why, after I thanked her for her help last week she keeps making this contentious and seems to be very angry with me. She then put the phone on speaker phone. Back and forth this went around a refund and how she read everything from yesterday. First she told me that she had looked up my name and there was never any booking for me - it was under two other ladies - then when I asked about the third room - she indicated that it was in my name. I said, ok, then how did it not come up. She indicated that is not what she said. Regardless, the moral of the story is this: Hotels.com advised me that if I wanted to talk to someone about a refund I would have to call the hotel. I did. Anna (and Jeff the GM I later found out had been listening to the call although I was never advised) told me quite strongly to call expedia. I asked her who the $467.77 charged to my credit card went to - she confirmed it went to Best Western. I asked why I would call expedia for a refund of something they do not have. By the end of this call and repeatedly asking her why she was making this so contentious - short of telling me to **** off and hanging up on me she advised she had listened to enough of me, I had been cutting her off and she would not answer any more questions and I was to go to expedia and she/they would not deal with this any more. Jeff still listening apparently was in full support of the tone/accusations she made and complete brush off a client. (myself and several other co-workers travel to Brandon several times a month and this was to be the first stay of any of us). WOW. Now that was service at its best. So - if there is ever any issues with your booking - get ready you are in for a VERY bumpy ride. If this is what the new ownership feels is superior service their great ratings are about to take a nose dive.

Jeff S, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
Thank you for taking the time out to write a review although you did not stay here that night. Our Guest Service Agents strive to solve any problems as quickly and efficiently as possible, if our Guest Service Agents are unable to help our management will be the next person to help resolve any issues you would may have had. Our hotel has policies just like any other business. We have a 24 hour cancellation policy that guests are well aware of when sent a confirmation letter. When it comes to private rates, we cannot change anything as it is a prepaid reservation. All our Guest Service Agents including Lookie and Vai are well aware of this which is why they didn't have the authority to refund your money. When guests ask for a refund, they are expected to contact the company that they booked with to get their refund. Also when a rate is private, we are NOT provided with the guests credit card information. Hotels.com provide us their own business credit card for us to charge, so technically our hotel did not charge your credit card. As you were aware when speaking with Ayanna, we were going through changes with ownership; which is why we were really busy trying to get everything sorted before the new owners took over. It is not the fact that management did not want to speak with you, it was the fact that we had paper work to do and send to our head office. If we weren't busy, we would have contacted you when we had time so that we could try and resolve this issue. We understand that you were upset about not being able to get your refund back and we tried to help you understand why you couldn't get it but you were not willing to cooperate with us and listen to what we had to say. We always try and provide our guests with the best service possible. At the end of the day that was just our policy and we could not refund your money.

"Impressive reception"

5
13/10/2015

Rooms are generous in size (Double Queen), very clean. Reception called after check in to determine if we were satisfied and that we had everything we required. Nice touch. Hotel is centrally located on # 1 Hwy and near several restaurants.

Jeff S, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
We strive to make sure our guests have settled in well and that they are not experiencing any problems with their room. We hope you got to try out some of our amenities we had in the hotel as well. Thank you for taking the time out to write a positive review.

"Good stay"

4
11/10/2015

Typical Best Western with friendly staff and nice clean rooms and a good breakfast.This was the only time that I have ever experienced any problems at a Best Western.On arrival I was informed that there would be no hot water for a few hours which was not a big inconvenience but in the morning the water in the shower was lukewarm at best and ran rust coloured at the start.Still a good nights stay and even the best of places have problems now and then.

Jeff S, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
I would firstly like to apologize for the water being lukewarm and had a little bit of color. We were experience some difficulties with our hot water tanks and our maintenance department were working to get it fixed as soon as possible, therefore your water being a little colored at the beginning. We have fixed the problem now and there shouldn't be a problem for future guests. Thank you for the being so kind about this and giving us a positive review. We appreciate your feedback and hope you give us another chance the next time your in town

"Beautiful"

5
09/10/2015

Stayed one night the end of September. Room was a very nice size, lots of room for us two gals and all our suitcases and lotions and potions. Spotless! This is a brand new hotel so I sure hope they keep it up. The front desk staff were efficient and pleasant and the breakfast was good except the breakfast room was so hot I just couldn't stay there. I would certainly return.

Jeff S, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
It is super nice to have a spacious room to store all your lotions and potions. Our house keeping department will be happy to hear you found your guest room spotless. Our Front Desk Agents will be glad you found them pleasant and efficient. We try to maintain a clean and tidy environment so our guests can have one of the best hotel experiences. Thank you for the positive review and we hope to see you again.

"Convenient on the highway. Far from anything in Brandon."

3
09/10/2015

Hotel was clean and front desk service was quick. rate of $140 per night acceptable for a brand new, clean and comfortable hotel. Depending on your task for the trip, The location is a make or break. It is convenient on the highway but we found there was no interesting restaurants or bars within walking distance. We ended up driving into town to find some entertainment.

Jeff S, General Manager at BEST WESTERN PLUS Brandon Inn, responded to this review
I am happy to hear that the Guest Service Agent was able to find you a clean, comfortable room quickly. I am sorry to hear that you there weren't any restaurants that you liked that were within walking distance. We appreciate you taking the time to write a review.

"Nice Hotel"

5
01/10/2015

Everywhere in the hotel was very clean and comfortable. I didn't ever hear noises from other rooms. There was a very good breakfast included with pastries, waffles, juices and hot drinks. Staff was very friendly.

"Great One Night Stay"

5
28/09/2015

Stayed here one night while in town for a wedding. The location has quick and easy access to the highway. We had the king suite which was very clean and comfortable, plus it was nice to have a separate living room and tv. This room is very quiet as it's at the end of the hall. We were also happy to find out the pool had an adults only hour later in the evening. I would definitely stay here again if I'm ever back in town!

"weekend stay"

5
28/09/2015

very clean and the staff very friendly pool was clean and well maintained easy access parking was ample and well lit the hot breakfast was simple but adequate, area was kept clean and food levels were maintained

"Relaxing overnight"

5
26/09/2015

Stayed here on a cross country drive. This was a good option for right off the highway, easily accessible. We enjoyed the option to use the pool and hot tub to relax from the long drive. All the staff we dealt with were friendly and helpful, the rooms were clean and comfortable. This is a good option for travelers on the highway as the location is perfect for quick on/off.

"Great Hotel Stay"

4
26/09/2015

Hotel was clean, comfortable, staff was good, will definitely stay again when i'm in the area, and I would highly recommend this Hotel to anyone looking for a great place to rest up before hitting the hiways.. Hotel is located in a Great location easy access in and out, as well as to amenities. thank you again and have a great day.....