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Best Western Plus Hotel Birmingham Inn & Suites, Birmingham

3.5/5  - basé sur 306 notations.
800 Corporate Rdg, 35242-5405, Birmingham, United States - See map
Best Western Plus Birmingham Inn & Suites - Welcome to the brand new Best Western Plus Birmingham Inn & Suites opened February 2017! The Best Western Plus Birmingham Inn & Suites is ideally located in the center of Birmingham. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Birmingham Inn & Suites is conveniently located on US-280 in the heart of Inverness Area. Our affordable rate and quiet hill top setting offers many amenities for a great stay. A deluxe hot breakfast with make your own waffles, cereal, eggs, breakfast meat, fresh fruit, muffins, pastries and so much more. We offer wired and wireless high-speed internet, 24-hour business center, fitness center, outdoor pool and patio, and nearby walking area in the Corporate Park. Our deluxe bedding, refrigerator, microwave and oversized rooms have all the hotel standards. This is only a few things, as well as our Southern Hospitality. Summit® Mall, Grandview Medical Center, Oak Mountain State Park and Amphitheatre, Barber Motorsports Park, Birmingham Race Track, EWTN, Great Golf Trail, are just a few of the things close to visit. Come enjoy the official host hotel of the Birmingham Bulls Hockey league. Our friendly staff is awaiting your next visit to Birmingham!

Best Western Plus

Hotel Birmingham Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 306 guest reviews
NOTE ISSUED
Excellent
122
Very Good
68
Average
52
Poor
40
Terrible
24
REFER TO NOTICE
Business Business
66
Couples Couples
71
Family Family
117
Friends getaway Friends getaway
24
Solo travel Solo travel
26
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Birthday trip"

5
11/11/2018

We stayed at Best Western for a night while celebrating my husbands birthday. We got wonderful customer service from check in all the way to check out. We had a large spacious king suite. The bed was comfortable. The hotel was quiet and tucked away so There is no street noise but only a few miles to stores and places to eat.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so glad the birthday weekend was a complete success and thank you or choosing to spend it with us!!!! Your birthday next???? Come back to see us!

"Great Service - Like Home away from home!"

5
09/11/2018

After a long day working, then a 3 hour drive that turned into 6 due to traffic, I arrive at my first hotel near 11:30pm. Hotel X had over booked and I was the lucky looser. (Be careful with 3rd party reservations, property gets priority). The Hotels.com customer service worked some "magic"(slow but steadily working on it), so at about 2:45am, I walk into the Best Western. The Wonderfully Sweet Woman at the front desk greeted me with a smile. Her name is Bonita. She was so extreamly welcoming and positive. There was still a little problem with the reservation. Apparently, the "Magic" happened after midnight, so the new reservation was made for that day....which meant our check in wasn't until 3:00PM!! Realizing why and how the reservation was messed up, She got it fixed! ...and I got into a room by 3:00AM. I really hope someone in management from Best Western in Birmingham/Inverness, AL reads this post. Bonita diserives an Award for Customer Service!!! She was so completely understanding, warm, helpful, and caring that I was actually No Longer mad or aggravated at the situation. SHE EVEN OFFERED TO HELP MY WIFE BRING THE LUGGAGE IN while I parked the truck!!!! My room far surpassed my expectations! Super clean, TV an cable was updated and the channel guide actually matched the channels! Breakfast was hot and delicious! Every other staff members we have had interaction with has been pleasant and helpful... But Bonita is the BEST!! Thank You so much, Mrs B!!! Sincerely, Dave & Chrissy Underwood We also want to say a special Thank You to Hanna for tipping us off to Great Deals offered to long term guests! Got our company a nice place to stay when we are in town! Thanks Again Hanna & Ms.Carol

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We certainly are pleased to have you as a guest in our hotel!!!! It was great meeting you and I appreciate that you have brought the company business with you! Thank you for letting me know that my hotel and my staff have met and exceeded your expectations! Enjoy your stay and if there is anything you need do not hesitate to let me or my staff know!

"decent Best Western but a/c did not work well"

3
21/10/2018

This hotel was clean and the rooms were nice, but the air conditioning did not cool the room well and was extremely loud. There was no pool and breakfast was only average. They needed more variety. I might stay here again if the price was right.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! I will check on the air conditioner in the room you were in. Our pool is still open-it isoutside in the back. I'm sorry you missed that. I hope you will visit us again.

"Staff"

4
19/10/2018

Hannah Was the best front desk clerk that i have dealt with in a few years !!! and I travel a lot for work. She was knowledgeable of the area and where to eat . And where the shopping malls were. Over all she was the best that i have experienced.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!! I appreciate you letting me know that Hannah gave you excellent service and that we were able to meet and exceed your expectations!!! Thank you for staying with us!!

"Motorcycle trip"

5
15/10/2018

Stopped here on my motorcycle trip from Ohio down to Gulf Coast then on to Texas. Staff was very nice very helpful gave me coupons to use for dinner at restaurant across the street which was totally awesome. Staff let me park my Harley right up by the building up front. My room was very nice and big. Would definitely stop back here again.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us!! We are so glad that you enjoyed your stay! Thank you!!

"four city tour"

4
29/09/2018

The hotel was hard to find but once we arrived and got checked in which was a good experience staff was great and helpful rooms was very clean and tidy close to food locations beds was nice and firm will recommend to others who is looking for and nice quiet spot to visit average continental breakfast and best of all pet friendly for service animals

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Birmingham Inn and Suites for your recent stay. We are excited to know you enjoyed you stay. Thank you!

"EXCEPTIONAL Customer Service "

5
27/09/2018

My stay was excellent! The young lady who greeted me at check in, I believe her name was Meshia, was extremely professional, attentive and welcoming. Customer service seems to be a priority at this location. Every staff person I had the opportunity to speak with was exceptionally kind and accommodating! Breakfast was great. The room itself was a little dated, but very clean.

"Great nights rest"

5
12/09/2018

On our vacation and we needed a place to lay our heads for the night and this place more than meets our needs. The staff was so friendly and helpful. The room was immaculate. The bed was just what our weary bones needed and in the morning there was breakfast waiting on us. This is a roadside value stop.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying at our Best western Plus Birmingham Inn & Suites! We are so glad you enjoyed your stay and that we were able to meet and exceed your expectations! We hope to see you again in the near future!!

"In town for job interview!"

5
11/09/2018

I brought my daughter for a job interview at Birmingham Zoo. The hotel is in a nice area and very quiet. Very clean and nicely decorated. What impressed me most was how friendly, caring and cheerful the front desk staff were. We had to be at the zoo at 6:30 AM and would miss breakfast so Misha had a to go breakfast waiting for us that morning. She had just worked a double shift and was still cheerful and wished my daughter luck. Angel and Raven were also friendly and helped us with where to eat and getting around town. Every time we walked by them they would acknowledge us. I will definitely stay there again when in town! I can't say enough about these three!!!

"Private, comfortable & affordable"

4
10/09/2018

I live in Alabama,just not in Birmingham. When I have events, this is the only place I want to stay. I have been fortunate to meet the right host and they are very patient and always give me the best rate possible.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!! We appreciate you choosing Best Western Plus Birmingham Inn & Suites!!! We look forward to your next visit!!!

"Labor Day passing thru"

5
06/09/2018

THe staff is very friend/y, smiling & helpful. The hotel is very clean, quiet area, Value wasnt bad either for the night being Labor day. It overlooks the mountain & town which is pretty cool. You could see the sunrise set. Temperatures was great there. Misha gave us things to do & nice places to eat. Cowfish was a great place to eat. Neat atmosphere. Breakfast was more than your standard hotel breakfast. Enough towels in the bathroom & good size to use. We would recommend anyone to stay here.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
What an awesome review! We appreciate you staying with us here at Best western Plus Birmingham Inn & Suites! We are glad that you enjoyed yourselves and hope to see you again during your next trip through the area.

"Headed to ATL to watch Auburn Tiger Football."

5
03/09/2018

Enjoyed our stay! From the time we walked in, until we left. Everything was perfect. Angel and Hannah were very helpful. They made check in and check out very easy. The GM, Carole is very nice and friendly. If ever in Birmingham again, we will be staying here.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the AWESOME or should I say "AU"Some review!!! Glad you enjoyed your stay on the way to the AUBURN game!!! I am always glad to hear my staff has delivered superior guest services to our guests!! See you next time in our beautiful city!!!

"Birthday trip to Memphis"

5
19/08/2018

Enjoyed this Best Western Plus. Would gladly stay here again. It made our stop to see Elvis less stressful knowing we were in a good neighborhood in Birmingham. Thank you for making my birthday trip a success.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Happy Birthday!!!! We are glad to have been a part of your special trip!! Thank you for staying with us here at Best Western Plus Birmingham Inn & Suites!!!!

"Could be the BEST VALUE in Birmingham!"

4
13/08/2018

We had a great experience! We had a group of 27 that traveled to Birmingham from Plymouth, IN for the annual Motion Student Conference hosted by Church of the Highlands at the Downtown Legacy Arena. The entire staff at this Best Western Plus location was fantastic! Since we were a large group, the staff went ahead and Pre-Checked us in. This made it so nice, we were able to just walk in the front doors, grab our room keys and go settle into our rooms. The rooms were very clean and even smelled nice (How often could you say that about a hotel room under $130/night). The rooms were very spacious and the beds were some of the most comfortable I've ever slept on. Free breakfast in the morning was quick, hot and tasty! Not to mention, nice on the wallet :) I would suggest this hotel to anyone that is traveling to or through Birmingham, AL - I would also suggest that if you happen to be in Birmingham on a Sunday, visit one of the many Church of the Highlands locations for a worship service!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Josh!!!!! We are so glad you and your group had such a wonderful stay!!!! You had a very good group of kids and we really enjoyed being of service to all of you! Make sure you give Shannon a call to book your rooms for next year-people are already booking so we want to make sure you aren't left out!!!! See you next year!!

"Kristen"

5
02/08/2018

This hotel was Wonderful. My family accompanied my husband on a business trip, and the suite was plenty large and had all the amenities. It even had a small stove top. The swimming pool was very nice and included towels. MISHA, at the front desk was fantastic and took care of every request. Very friendly. She definitely helped to make our stay worth it! The location is perfect and close by to so many options.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kristen!!! I am so glad to know that you and your family had a wonderful stay here at Best Western Plus Birmingham Inn & Suites! Thank you for mentioning my staff as providing your family with superior service. We appreciate you!

"Best in Birmingham"

5
30/07/2018

This place was the best hotel I've experienced in a long long time. For a budget friendly establishment, I was overly impressed. It was spotless. The staff was superb. I hought I had an issue with housekeeping knocking on my door at 8am, but 1) I failed to put up the dnd sign, and 2) the staff explained to me that not everyone actually checks out so housekeeping doesn't know ahead of time who's gone and who isn't. They cleaned the property so flippin well, that I backed all the way down with my almost complaint. There was a conference going on in Birmingham with gobs of teenagers and that place STILL looked immaculate. My sister was staying at a Hilton property and it didn't come close to the look and feel of this BW. Of special mention, there's a lady working the front desk, Misha I think, who is the happiest hotel clerk I've ever run across. She smiled and knew what she was doing. She answered all my questions and made me feel like I really was welcome. The lady who handled my reservation over the phone, I forgot her name sorry, was also one of the most helpful and knowledgeable hotel staff ever. I've stayed at many many hotels and resorts all over the world, and these people were great. I want to give credit to the housekeeping also. Everyone knows that cleanliness of the hotel makes all the difference and they killed it!! All the hotels I've stayed at in Bham, and this is my new go-to. Beds were comfy, well appointed jr. suite, location on 280 is ideal, and I got much more value than what I paid for.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!!!!! We are so happy that we were able to meet and exceed your expectations! We appreciate you taking the time to tell us of your experience and we are so glad to welcome you back to our hotel the next time you come to Birmingham!

"Lewis Family Reunion"

5
30/07/2018

Spectacular!! The rooms were clean and comfortable. The staff was excellent and food and pools were delicious and lovely. The atmosphere was awesome. We had a wonderful time over weekend for our reunion

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so happy your family reunion was enjoyed by all! Thank you so much for choosing Best Western Plus Birmingham Inn & Suites for your stay! We welcome you back the next time you are in town. Thank you!!!

"Great hotel!"

5
16/07/2018

We stayed here for the second year in a row on our way to Panama City Beach. The family suites are awesome! The staff is friendly and helpful and the breakfast is great. Good location near restaurants. We will return next summer!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the great review! I always love to hear that our guests love our hotel and have plans to return! Thank you for staying with us again and we will see you next year!!!

"Great Stay!"

4
09/07/2018

We stayed here during our road trip from New Orleans. I got it through a third party deal with Hotwire. The hotel was great, and in a good location. There were plenty of shopping malls and restaurants nearby. The room was clean and nicely decorated. The breakfast was average (egg omelets, ham and waffle sticks) but pretty good. The hotel staff at the desk were very pleasant and helpful. My only criticism was that after we returned to our room after breakfast, they had already tossed our bedding and threw our full box of pizza away. We had already put our luggage in the car, but hadn't checked out, it wasn't even 9:00 yet, I mean really? I wanted to give it a 5 rating, but because of that incident I just couldn't. We didn't even bother to complain, just got in the car a left.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you choosing us for your stay. I apologize about the pizza-the housekeeper probably saw you leave the room with your luggage and with no property in the room assumed you were gone. We are glad you enjoyed your stay and hope to see you again next time in the Birmingham area.

"Late Check In June 30, 2018 around 2am"

5
08/07/2018

My family and I were traveling to SC from TX and stopped in Birmingham for the night. Mesha the desk clerk on that evening was amazing. The room was clean and had plenty of room. I would definitely recommend this place!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Angela! I am so glad you and the kids enjoyed your stay. It was a pleasure speaking to you before your arrival! We hope you will stay with us your next trip through!

"Genuine Hospitality"

5
03/07/2018

I travel to Birmingham, Alabama at least twice a year, and I always stay at this hotel. The rates, amenities, décor, and staff (Hannah, Angel, Misha, Arvina) contribute to my summer and winter enjoyment.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank yo so much for continuing to make this your home away from home! It is always a pleasure to see you and I appreciate you mentioning the service my staff provides for you. We will see you again in a few months!!!

"Hotel shows gracious hospitality to large group of young baseball players"

5
02/07/2018

Our baseball team choose this hotel as home base for our players entered into the state baseball tournament. The staff handled the large group of boys and families with tact and consideration for all. The boys were allowed to have a good time within limits while considering the needs of all other hotel guests. The breakfast was good and constantly restocked so everyone had fresh food. The special rate given to our large group made it affordable for all.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! We are so glad to have hosted your team during their playoffs! They were a pretty good group of boys! I am glad they had a good time and that everyone enjoyed their stay!

"Great staff, rooms, breakfast and service"

5
25/06/2018

I've stayed at this hotel a few times over the past year and Carol always goes out of her way to make her guests feel like family. This past week, the staff grilled burgers and hot dogs for the guests during the early evening. Property was recently renovated and the rooms are very comfortable, and internet works great. It's nice to have a "Home away from Home"! Will be back next visit to the area.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Tom for the totally AWESOME review! As always it was such a pleasure to see you! I am so glad you were able to join us for Kickback Wednesday-a new thing we are trying a few Wednesdays a month-grilling for our guests with time to mingle and get to know each other. Look forward to seeing you the next time you come through Birmingham and as always, thank you for choosing Best Western Birmingham Inn & Suites!!!!

"Home away from home"

5
22/06/2018

I have been staying here for the last year on a weekly basis. They always have clean rooms, and a courteous staff. Beautiful area with Oak Mountain nearby. The complimentary breakfast is great also. Sandra and Hanna always greet me with a smile, and are there if you need anything. If you are in the Birmingham area, I would recommend this hotel if you want a pleasant experience with friendly staff.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much Mr.Woods for the AWESOME review. We appreciate that you are with us every week and we do hope we offer the closest comforts to being away from home as possible! Thank you also for mentioning the services and attitudes of my staff members. We aim to provide superior service to every guest every time. We look forward to seeing you next week!

"Great hotel"

5
20/06/2018

After a long hot day on a motorcycle, we pulled into this hotel. All I wanted was a cool room and something to eat. Misha was working the front desk. She greeted us with a beautiful smile and welcoming attitude. She also helped us get food delivered to the hotel. Which was a blessing after 550 miles in the hot sun. The bed was soft and heavenly. I actually looked to see what brand it was. We also enjoyed the full breakfast the next morning.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the AWESOME review! I will make sure Misha knows how much you appreciated her! We appreciate you choosing Best Western Plus Birmingham Inn & Suites! We hope to see you again soon!

"People that actually care!"

5
23/05/2018

Mrs. Carole Glover a lovely woman. Professional and a asset to her position as a general manager for the Best Western Plus in Birmingham, Alabama. Plus her compassion for her guest is overwhelming. At the front desk Mrs. Misha you can not find a desk clerk and host anywhere as more professional and willing to accommodate her guest. Also is an asset to the Best Western Plus in Birmingham, Alabama and she always has a smile on her face. Mrs. Angel desk clerk and host as well is second to non herself compliments the same as Mrs. Misha. The Directer of Sales Mrs. Shannon beautiful, smart, and intelligent is always trying to do the best for the Best Western Plus in Birmingham, Alabama and then some! Last but not least Mrs. Hanna in house keeping is very hardworking, pretty as well and always greets customers with a smile as well as Yes Mam and Yes Sir. PS Not discluding any of her staff because they all do a job well done. We just know these 5 staff by name. Sincerely Cameron Phillips and David Phillips room 408 we Thank you again!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Cameron and David for the AWESOME review!!!! We appreciate you recognizing each of our employees! Our goal is to provide superior service to every guest, every time! I am so happy to hear that we have been able to both meet and exceed your expectations!

"SGT"

5
23/05/2018

Absolutely some of the best hospitality and customer service. Great hotel to stay at and would definitely recommend if ever passing through the area and need a nice place to stay. Great atmosphere, clean rooms, noce breakfast and feels like a home away from home. Management is very attentive to all guests and is on top of who's staying and accommodating for guests. All staff speak when in passing and always greeting with a beautiful smile. Thank you Mrs. Carole and your staff for all your hard work and dedication to providing great service and a great place to stay!!! 5 Stars ??????????

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Jason!!! We appreciate the Awesome review! It was a pleasure meeting and speaking with you. I love to hear that my staff is providing superior service-that is our goal-to treat every guest to superior service! Thank you for choosing Best Westrn Plus Birmingham Inn & Suites for your stay. We look forward to seeing you again soon!!!!!

"Great Hotel - Friendly Staff"

5
15/05/2018

We had a great stay at this hotel. The hotel is very clean and the staff was extremely friendly and accommodating. Misha at the front desk was so friendly and helpful. She went above and beyond to make our stay the best it could be. Overall a great hotel at a great price.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the AWESOME review! We appreciate you choosing Best Western plus Birmingham inn & Suites for your stay! Thank you for recognizing Misha as giving you exceptional service! This is her first week so it is great to hear how she is doing! Come back and see us soon!

"Beautiful"

5
07/05/2018

This was a beautiful hotel, and excellent for the price. Hotel staff was friendly and I would definitely recommend staying here. Having a quality complimentary breakfast was a plus. Only wish we could use the pool during our stay since it was nice weather

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us! We just had the pool renovated and we can't open it until it gets inspected next week to make sure everything is perfect. We hope we will see you again soon.

"Great Hotel with a Great View!"

5
03/05/2018

The hotel was very clean, quiet, and conveniently located on Highway 280. The hotel staff were great. Lawrence and Angel made check in and check out very easy. I would recommend this hotel if you are staying in the Burmingham area.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thanks David and Jess for the AWESOME review!! We are so glad you enjoyed your stay and we appreciate the recommendation!!! Hope to see you again soon!!!

"Awesome stay"

5
30/04/2018

This location is out of the way from the hustle and bustle of the city, yet awesome dining is close by, as well as other venues. The staff here is awesome, the rooms are great as well as this is a fairly priced location. i would category this location as home away from home.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the AWESOME review!! We are so glad that we were able to meet and exceed you expectations! We hope to see you again soon.

"Hotel Rating"

4
27/04/2018

Enjoyed my stay. The hotel was clean and the staff was very friendly. The location was good. I really enjoyed the breakfast and liked that it was available quite early. The rooms were pleasantly spacious rooms.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing to stay with us!

"Very pleasent stay"

5
24/04/2018

This was our first stay at this hotel and was very pleased with our stay. The room was very clean and the furnishings seemed up-scale. The hotel location was located far enough away from noisy interstate and local traffic. The hotel was located off highway 280 in some beautiful hills. The breakfast fare was typical and good. The only down side I found was about a 5 minute wait for the hot water for the shower. We will go back to this hotel again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you choosing our hotel for your trip! We are glad you enjoyed your stay and are looking forward to your next visit!!

"Away from the highway ..whew"

5
17/04/2018

Room was clean and comfortable. The hotel is located on top of a hill, isolated from the traffic and noise. All the amenities and friendly staff. There is a shopping center nearby with restaurants but unfortunately none within walking distance. I will make this my go-to when in Birmingham for work.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Birmingham Inn & Suites! We are so happy you enjoyed your stay and we look forward to your next visit!!

"Happily Satisfied"

1
17/04/2018

I had a wonderful experience staying at the Best Western Plus of Birmingham. The staff was great and the location. I would recommend evertone to stay at this location. There were a lot placea to shop and restaurants to eat.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Felicia for staying with us! We are so glad you enjoyed your stay and look forward to seeing you again.

"Pleasant stay, all you need while on the road."

5
05/04/2018

First time in Best Western and looking forward for another stay. Nice hotel, very secluded and safe location, not far from highways even from I-65 where we were traveling on. Many food places, near by to chose from. Hotel itself is remodeled, clean and cozy. We liked the location and appeal and booked when arrived, through one of the travel apps. Great value. Highly recommending,

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your recommendation and awesome review!!! We are so glad we were able to meet and exceed your expectations! Welcome to the Best Western family and we hope to see you again the next time you are in town!

"Very nice hotel"

4
01/04/2018

This was a very nice hotel. The staff were pleasant and showed real southern hospitality. It was so nice to be able to wash our clothes since we are on the road for two weeks. I would recommend the first floor rooms because I was able to get great views from the back. The rooms were nice and everything was clean. The breakfast was good with a variety to choose from. I would highly recommend.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the awesome review!! We are glad yo enjoyed your stay and we are looking forward to seeing you again soon! Happy travels!

"Fun in Birmingham"

5
30/03/2018

We stayed at the Best Western Plus on Corprate Ridge drive in Birmingham. From start to finish it was awesome and there was one person we have to say Thanks to. Angel T. At the front desk was so awesome and she was the first face we saw. She was at the front desk with a smile and so very helpful. Any questions we had she answered and made sure our stay was enjoyable. Thanks Best Western for everything!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for choosing Best Western Plus Birmingham Inn & Suites for your recent stay!! Our goal is to make every guest happy every time and we appreciate you taking the time to let us know you were happy!! Angel is very happy this morning because not only did you mention her name, you were the review that doubled her incentive bonus ! We do hope to see you again!!!

"Friendly and Understanding Staff"

5
30/03/2018

Our family was driving from Wisconsin to Florida. We tried to drive straight through but we got too tired and decided to stop. I booked a hotel on a third-party site and received the confirmation email, however when we checked in, the hotel had no record of the confirmation. The desk attendant, Lavina, was incredibly understanding and worked hard to get my family into a room. We only stayed there for four hours but the room was clean and spacious. Thank you Lavina!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Mr. Brown for choosing Best Western Plus Birmingham Inn & Suites for your stay! I am aware of the third party mix up and am happy to know that Arvina handled the situation for you and in the end you were happy- that is our aim. Thank you also for mentioning Arvina by name it gives them incentive to know they are appreciated!!!

"Great place to rest"

5
30/03/2018

I looked for reviews on this hotel and found many positive reports. We were traveling from Branson, Missouri on our way home to Georgia. We were greeted by the desk clerk I believe his name was Lawerence and he greeted us with a smile and was very helpful in choosing a room for our short stay. Would definitely recommend this hotel to anyone traveling in the area.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Debra!!!! We appreciate you choosing Best Western Plus Birmingham Inn & Suites for your stay!!! Thank you for letting me know how well of a help Lawrence was to you. Our goal is to make every guest happy every time. Come back to see us!!!

"Great Hotel"

5
29/03/2018

This hotel is wonderful. Every time I'm here, I have a great experience. All the managers and staff are so friendly and helpful. The front desk assistant, Angel, is awesome and such a good worker. The breakfast is good and the rooms are clean. The many staff members at this hotel are excellent!!!!!!!!!!!!!!

"Home away from home."

4
17/03/2018

Clean rooms, love the breakfast, easy to access different stores. I love the express check that was offered by Tadarius. He made the process of staying here easy and answered any questions we had! Only negative is the side doors doesn't work with keys but Tadarius explained to us the issues and helped easy our worries! We love this place and have already made another reservation to stay Thanks

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much Harry! We are so glad to hear that you enjoyed your stay and have already made plans to return!! We look forward to seeing you again in the near future!!

""LOOK NOR FURTHER!!!!!!!!""

5
13/03/2018

When i say ANGEL that what she is , not only is that her name thats what she exemplified !!!! Wonderful customer service and always greeting me and others with a warm smile. I ask her for places to visit while i was there and she already had locations printed out and told me of a few places that a MUST see!!!! The hotel staff was very nice and the places not only smell good and LOOK good it was alllllllllllll GOOD!!!!!!! I truly enjoyed my stay cant wait to stay there again and I would recommend this hotel. I personally give them a 5 (*)= FIVE STAR

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the AWESOME review!!!! Yes, Angel is in fact an angel and I do appreciate that you mentioned how much she was able to assist you. That is what we aim for - complete guest satisfaction that will bring you back to our hotel again and again. We hope to see you again soon.

"Great Hotel, Great Customer Service"

5
11/03/2018

Came to this hotel Friday night, everything was close and easy to find. Breakfast was great, clean room. The night clerk Todarius was amazing we needed extra blankets, he was fast and had smile while bringing them to us. Also our remote for Tv wasn't working and he had no problem bring us another one. I will be back here to stay.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Keith for the thumbs up! We are glad you enjoyed your stay and we look forward to seeing you on your next trip!!

"Feels Like Home!"

5
20/02/2018

My wife and I stayed at this Best Western last week and the experience convinced us to stay again when we returned to Birmingham this week. The hotel is spotless. Ashley, Chetna and Napolean all do a superb job at keeping the rooms and the building clean. They were all so nice and friendly and went out of their ways to accomodate us. Angel at the front desk was a life saver! We had computer, printer and scanning needs during our visit and when we ran into problems, she took care of everything, always with a smile on her face! We really felt like it was our home for the few days we were there. We have never stayed at a Best Western before, but our experiences at this location have made us loyal customers.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome review!!! Thank you so much!! I am pleased to know that my staff exceeded you expectations by providing you with superior service! Our goal is to make sure that you are as close to comfortable here as possible while you are away from home. We appreciate your loyalty and look forward to your next visit here!!!!

"Great hotel, great rates!"

5
02/02/2018

My husband's comment after checking out was, “This was the nicest Best Western we stayed at this entire (4 week) trip, and it was the cheapest!” Granted after finding it in rush hour traffic, we needed a good stay. If you plan on staying there, don't arrive during rush hour! It's a nightmare!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Again we do appreciate the great review! We are so glad you enjoyed your stay! Sorry about the rush hour traffic-all I can say is it's like a mini Atlanta all over Birmingham when everyone gets off work! We do hope to see you again on your next trip through our beautiful city. Enjoy the rest of your trip!

"Spruced up older hotel, good value"

3
31/01/2018

I am on the fence about 3 or 4, in the end I decided to stick with my 3. I used to stay at this hotel when it was a Wingate, it was very tired and worn out. They have spruced it up with fresh paint and carpet....but the bathroom is still old. I will say, this hotel is a good value; I paid $72 and in recent weeks I paid $81 at HI Express and $92 Hampton at Lee Branch (both nearby). Also, my wife wants me to tell you that the water pressure in the shower is very weak and the water was not very hot. Breakfast was on the low end of adequate; eggs watery, no yogurt or cottage cheese and the coffee was a syrup mix (not brewed coffee) which is a very weak offering. I'm in the hospital business and we serve this lame coffee at some facilities. It's embarrassing and I admit it.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! We appreciate your response for your recent stay.I will look into the water pressure issue. I'm sorry that you may have overlooked our new Perfect Parfait yogurt machine while probably expecting to find the small individual containers. I do hope to see you again soon! Thank you again for returning!

"Helpful staff, clean facility"

5
28/01/2018

Stayed on a family trip in December 2017. BW was easy to find and access from the highway. Clean rooms, comfortable beds. Staff well informed about the area and local attractions as well as friendly to customers. Breakfast was good and a nice variety offered.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! We are so glad you enjoyed your stay and look forward to your next visit with us!

"Hampton / Hilton Garden / Hyatt Place Equivalent - $40 less"

4
19/01/2018

Comfortable, clean rooms. Reliable, fast wi-fi. Good restaurants nearby. Rush hour traffic on 280 can sometimes be a problem but generally accessible. Not much breakfast to speak of but similar to most properties under $125. The rooms are large and in 2018 were fresh and well decorated.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! I am happy that you were happy and that we were able to meet and exceed your expectations! We hope you will stop by again next time in town!!

"Nice Stay in Birmingham "

5
05/01/2018

We spent 2 nights in this hotel and surprisingly it happened to be one of the best experience we have had. The hotel is well located, in a quiet area and there are a lot of restaurants close by. Check-in didn't take long. When we got to our room we kind of looked around just check if everything was fine due to some of the reviews we saw before going, some of them not so good. Fortunately everything looked fine: clean and cozy bathroom, plenty of towels; bedroom is large, clean sheets and comfortable bed; modern TV with a lot of channels, free Wi-Fi; heater and AC working fine; coffee machine and fridge. Breakfast is included and is buffet style like other hotels. The only thing about breakfast is there is not too many options. It was a pleasant stay and we will come back and recommend to other people.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for choosing Best Western Birmingham Inn & Suites! We are so glad we were able to meet and exceed your expectations! Please join us again on your next trip through Birmingham. Happy New Year!!!!!

"Ok stay"

3
03/01/2018

Perfect location as it was 2 miles from family so we didn't need to rent a car! Hotel & room a little dirty. VERY noisy...the 2nd floor is a balcony type set up...bad bad design flaw. There were several groups during our stay and well morning & late night were not leisurely.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! Happy New Year!

"Poor Condition of room"

2
03/01/2018

Our heater or window leaked. the floor was soaked by morning. I reported to the manager. She gave us 5,000 reward points for our trouble. 3 wet suitcases and a ruined laptop. I was very unhappy with the quality of the room and service. This is the second time we used this hotel. Never again!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do again apologize for the problems you experienced. We did further take care of your situation yesterday as you should have received an email to that effect. We hope that will further satisfy you.

"A ONE NIGHT STAY AT B/W OFF US 280"

4
02/01/2018

I needed to get a recharged after driving all day and knew that most B/W Plus properties had previously provided good service. This property was no exception. I enjoyed the rest. The price was reasonable and the all around service was pretty good.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us! We hope you have a great New Year!

"Stayed here for a little over a month"

4
01/01/2018

We were in town for work and stayed here for about 6 weeks so I feel like I got a good, honest description of the hotel. Clean parking area, well lit, and hotel is in a safe location. The hotel is centrally located within a short drive to many food and shopping options. Wifi was strong and I had no issues. Lobby area inviting, actually nicer than the rooms I thought. Breakfast wasn't so great. While the breakfast area is inviting and holds alot of people, if you go at certain times the food ran low. Eggs were always fine and there was waffles and yogurt and muffins. The potatoes were always undercooked, no matter how many different days I tried them. The meat option seemed to mostly be canadian bacon which was fine, just would have liked more options. The staff seemed mostly on the newer side (not quite up to speed on everything) but everyone we encountered was friendly. The front desk always had plenty of quarters for the laundry and I was provided free laundry soap when I ran out once. There is one washer and one dryer and sometimes it can be a wait to use it but both worked fine and got the job done. Due to checking out for a couple of weekend trips, we got to stay in about 4 different rooms during our stay. If you can, get the junior suites (I think that is what they are called). These are more spacious with a sofa and coffee table in them. The regular rooms were fine and had the same amentiies with the exception of the sofa/coffee table. The air conditioner worked great. My only complaint was that even though we had our Do Not Disturb sign on the door, there was 2 different times that housekeeping knocked and entered our room before we could get out of bed. Was not happy about this and did report it. Our rooms weren't immaculate, I did find a hair on the toilet once and in another room there was some dust but all in all there were fairly clean and nothing I needed to complain about. All 4 rooms had comfortable beds. We would absolutely stay here if in the area again as this hotel provided everything it promises and the rate was great for what we received.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Brandy we appreciate your input and are glad you stayed with us. We look forward to seeing you again soon. Happy New Year to you and your family!

"Good place to stay"

5
30/12/2017

This was a good motel. It impressed us from the first time we saw it at the end of 500 miles in the car that day. The exterior was impressive. The lobby and adjoining inside pool made a good second impression. When my wife found the complimentary "rubber ducky" on the shower in the bathroom she was impressed with the extra touch.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!! Happy New Year!!

"Great Location on 280"

4
25/12/2017

Hotel is about 20 minutes from downtown Birmingham and located 5 minutes or less from a variety of shops and restaurants, of which there is literally something for any taste. Very quiet location with clean and comfortable rooms and beds. Good breakfast in the mornings until 9 on the weekdays with a variety of hot and cold items. Only complaint was the front desk staff could have been friendlier and more welcoming. Was rare if they smiled or acknowledged your presence. Would stay here again for future Birmingham stays as the hotel is an excellent value for the money.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Chris, Thank you again for staying with us this past week. We are pleased you enjoyed your stay and look forward to seeing you again! I have addressed the issue with my staff and do apologize. We hope you had a great Christmas and have a wonderful new year!

"Southern hospitality at its finest"

5
22/12/2017

Outstanding customer service, clean and comfy rooms, nice breakfast and pool area. We arrived late after driving for 10 hours and Carole went above and beyond to make our check in easy and quick. We are extremely impressed with the service! Thank you again!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kelly! We look forward to seeing you again next time you are coming through Birmingham. It was a pleasure meeting you. Happy New Year!

"Great room & service"

5
19/12/2017

What can I say very nice room , staff, food & location. The service at breakfast was friendly, they kept the food stocked & tables clean. The dining room overlooked the pool so you could tell the weather for the day! Check in fast & friendly as was check out. Thank you for the hospitality. I'd come back. Or go to another BW

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Jamie for such an awesome review! We are so happy you enjoyed your stay! We hope to see you again soon. We hope you have a great Christmas!!!

"Door wouldn't lock."

2
08/12/2017

Room door would not lock the night of checkin and upon checkout I determined that if I lifted on the handle it would align the mexhanism to lock door. Unacceptable with my pregnant wife inside. Desk clerk said he would "pass it on"

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us. I do apologize for the problem you experienced while with us. There are three locks on the door. We would have been glad to have moved you if we had known your lock wasn't working properly. Again I do apologize.

"Very comfy "

4
06/12/2017

The wife and I stayed here on our way to New Orleans. Check in was a breeze. The place looked remodeled. Our room was very nice. The bed was very comfortable. If you are looking for a hotel that is clean, safe, and cheap this is your place.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you! We are so glad you enjoyed your stay and we were able to make your stay enjoyable! Thank you for the great recommendation!

"Excellent value"

5
01/12/2017

Room was clean and updated. Bed very comfortable. Room generous sized. Breakfast was okay. We stayed for 6 days and pastries were stale every day. We had an issue with all the lamps except 1 not working, but it was resolved.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! We appreciate your recognition of the staff and we are so happy to have been able to accommodate you.

"A pleasant oasis on a road trip"

5
30/11/2017

We were traveling from Louisiana to North Carolina and decided we'd had enough of the road for one day. Instead of staying near the Interstate, we opted to take a small detour to this Best Western because the price was unbeatable, less than $70 on a Friday night. The low price turned out to be the least impressive quality. The staff (who I phoned directly and made the reservation with) were unfailing professional and polite. Always a bonus when you've been on the road all day. We were also super impressed with the room. It was 100% shipshape. The bathroom was spotless. The bedroom the same. The decor was modern, with photography of area landmarks (Vulcan, etc.) adding a nice local touch. It was also a little unusual in that it had a king bed and a nice long sofa on which to relax, instead of the typical one or two overstuffed chairs. The bed was a little more to the firm side than the soft side and very comfortable, as were the pillows. The free breakfast was solid, with a fair number of food options. The next time we're in the area, we'll definitely consider a stay here. It's not a luxury hotel -- but the staff and management do all the important things right -- and that's enough to earn this property my business again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you! Thank you for the great review and recommendation! We look forward to seeing you again.

"Great Location & Room--Breakfast, not so much!"

4
29/11/2017

Their gym is pretty amazing and includes many extras not found in most motels--complete set of dumbbells, stretch bands, mats, exercise balls, etc. The room was clean & the bed slept well. However, they have "pillow top mattress covers" NOT "pillow top mattresses" as advertised. Plenty of electrical and USB plugs. Fantastic shower head, but extremely low water pressure (less that the usual). Lighting was ok. The breakfast would NOT be the reason you would stay at this Best Western location. It is the typical "out of the box, super high calorie" kinds of food that most motels serve nowadays, but lacked appeal. The ham slices had NO flavor even though they looked good. The other hot items were ok. The muffins and sweet rolls were of less quality and flavor than those usually found in other motels--NOT worth the calories for sure. And the juice bar was THE WORST I've experienced ever. They had three flavors that were watered down so much as to render them undrinkable. The dining area was very large, nice, clean, and open. I travel a lot, and from all appearance, management purchases the cheapest boxed food available and waters down the juices in order to save money. The good news is there are MANY excellent restaurants nearby that serve real Southern breakfasts, including Krispy Kreme Donuts. Overall we enjoyed our four nights stay. The location was good for us. The grounds and overall appearance of the motel are very nice and well kept. The multi-day discount made it a good value compared to other motels in the area at this time. However, given the breakfast and water pressure issues mentioned above, the value would disappear. If their prices were regular rates, and I would definitely choose another brand for the money and food.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your review! I did get the juice machine serviced yesterday and I do apologize that it wasn't up to par while you were here. I do hope we will see you again.

"Great stay...."

5
28/11/2017

We were visiting for the Thanksgiving holiday and found Best Western on Corporate Ridge very convenient for us to visit family and friends. Upon arrival, we were pleasantly surprised with a room upgrade. The hotel was decorated nicely and very clean. The staff went far beyond normal expectations to make our four night stay enjoyable. The breakfast was delicious and well prepared with a very attentive staff. We will be back.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate your review and are very glad we were able to exceed your expectations! We hope to see you again soon. Happy Holidays!

"Great place in Birmingham!"

5
27/11/2017

Stay here while I am working in Birmingham. The owner is so genuinely friendly that if the place isn't perfect, I probably would overlook it! Clean, up to date, great location. Serves free breakfast. Has washer/dryer which has been so helpful on my longer trips.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Donna for the awesome review! You have been a great guest and we always look forward to your stays!

"Amazing room!"

5
27/11/2017

Staff was very friendly room very nice. Bed sleep amazing espically since I was there for surgery. Breakfast was great. Would for sure go back and stay at this hotel again. Already thinking about making plans to do so.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate your great review! Our aim is to please our guests while they are away from home. We look forward to your next visit! Thank you for staying with us.

"Affordable and Pleasant"

5
18/11/2017

Had a friend in from out of town and we didn't want to spend to much for a hotel room, but we didn't want to stay in a “crap-hole” either, so we took advice from a colleague and stayed here. Room was clean, well presented, staff was friendly, overall a good experience.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your recent stay with us and for giving us such a great review! We are glad we were able to meet and exceed your expectations and we welcome you back to our property again soon!

"Excellent"

5
10/11/2017

We have never been to Birmingham, We went to the Alabama football game. The room was clean, bed was comfortable, breakfast was awesome. The staff was courteous and helpful. If we get this way again we will stay at this hotel.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Wow! What an awesome review! We strive to make your visit with us a comfortable one and I am glad that we met your expectations. We welcome you back again to our beautiful city! Thank you for staying with us.

"Best place to stay in Birmingham"

5
09/11/2017

The entire stay was superb. A good sized parking lot for my rental truck. Peaceful room, comfortable bed. Easy access to the highway but far enough away so there was no noise. Very safe location, in the middle of a business Park. Extensive and yummy selection at breakfast. This will be my first choice always for staying in Birmingham

"Fun in Birmingham"

5
07/11/2017

This room was an excellent value. The room was updated and very clean and the bed was comfortable. The desk staff were professional and kind. The breakfast was good and served with efficiency. Overall a very nice stay.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for such an awesome review!!! On behalf of my staff we were very proud to be of service to you and meet your needs. We welcome you back the next time you are in town. We are glad you enjoyed your stay!

"BUGS!!!!"

1
01/11/2017

My husband and I stayed here for a weekend, only to be cut short by waking up to be bitten by bugs in the bed!! When telling the front desk discreetly, they turned it around and made it seem like WE BROUGHT THEM IN!! After checking out immediately, we contacted corporate and was told someone would get back to us. After never getting a response (10 days), we called back AND emailed the manager personally. We were then told by the manager, we had admitted to bringing the bugs and corporate was sending us a $50 gift card for our troubles. WHAT??!!! Needless to say...does anybody want a gift card?? We won't be staying at Best Western again!!! POOR CUSTOMER SERVICE to say the least!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do again apologize that we did not meet your expectations.

"Impressed"

5
01/11/2017

i did enjoy my family stay here. Room was clean and comfortable and the breakfast was awesome. Price was great for this hotel, i wasn't expecting Best Western to be that great but as my 8 yr old daughter said Best Western Plus means its better than normal!!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Love your daughter!! Thank you both for the awesome review!

"Great price"

5
25/10/2017

Great price, nice room. Traffic on 280 is horrible. Took me 45 minutes to get 12 miles from where I was for business to the hotel. Free wifi. Free breakfast. Nice corporate area. Plenty of parking. Nearby by lots of retail stores

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We enjoyed having you -Thank You!

"Beautiful!"

5
23/10/2017

We had stayed in this hotel a few ago when it was a Wingate. It has been beautifully remodeled. We had a great experience from start to finish! We did not have breakfast there but it looked great and smelled amazing!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great compliments! We are glad you enjoyed the improvements!

"Great hotel for the price"

5
20/10/2017

The hotel was clean and comfortable. The management staff and employees were very friendly and accommodating. Great location with easy access to shopping and great restaurants. Check-in was fast and members receive a goody bag.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! We are glad you enjoyed your stay.

"Needed some work"

3
18/10/2017

They failed to finish cleaning our room on the second day including making the beds and replacing the towels. the hot water did not work correctly you had to wiggle the lever which took a while to figure out. they had a power outage not there fault but just added to a bad stay. This is a nice hotel, they just need to pick up on some little things to make it worth the money.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Mr.Sherman again I do apologize for this weekend. We did have a transformer blow and were at the mercy of the power company to get it back up and running which was out of my control. I will however look into the other items you mentioned and do apologize for the mishaps. We strive to make our guests comfortable while they are here. I do hope you will give us another try and stay with us again.

"Wonderful people, Great Hotel"

5
05/10/2017

My husband and I needed to travel from Knoxville TN to Birmingham to attend the funeral of a dear friend. A few days before, I called and made reservations for a handicapped accessible room. I asked the woman that I spoke with (Angel) if we could check in a bit early on the day of our arrival, so that we could freshen up and change clothes before going to the funeral at 4:00pm. She said that she would put it down but could not guarantee it. When we got there and asked about the early check in Angel smiled and said to let her go up and check. When she came back she said that they were just finishing up cleaning the room and it would only be a few minutes. By the time we got our things out of our car and onto a cart the room was ready. The room was clean, comfortable and seemed to have been recently updated. The free breakfast was better than I had had before. The eggs were freshly scrambled, the sausages were good and there were lots of extras, mushrooms, peppers and the like to make an omelet. Fresh juices, milk and coffee, fruits, cereals, yogurt, etc. My husband had forgotten his razor and asked a delightful young man with a beautiful smile, named Cory, if he could find him one, Cory quickly found one for him. Thank you Angel and Cory for helping us get through this trying time with as little worry as possible. I would suggest, if at all possible, the handicapped tub/shower could use a couple of extra bars in it (room 205) for safety.

"Great Stay"

5
03/10/2017

The property was in excellent condition. Will stay at this location if my trip takes me to Birmingham, AL. The staff was very help full. Breakfast was good, rooms were nicely decorated, quite and comfortable. Thank you.

"Hotel plays loud music "24/7"."

2
30/09/2017

Nice facility but the loud music provided by the hotel "24/7" made it very difficult to rest/sleep. The first experience I have ever had when the hotel was responsible for making the noise. Very disappointing with the response that the hotel plays music "24/7".

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I again apologize that you were uncomfortable. We do have music 24 hours a day but my staff would have been happy to have turned it down if you had called them. I have adjusted the sound.

"Great Hotel!"

5
29/09/2017

Great hotel everything was wonderful. Nice location very quiet area. Restaurant and shopping wasn't far away. The hotel staff was very friendly and helpful. Breakfast was delicious. Very clean hotel. I will be staying here in the future

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you! We love to hear that you had a wonderful experience with us! Look forward to seeing you again soon.

"Great hotel, rude front desk clerk."

4
26/09/2017

The hotel was excellent. It was very modern in style and was close to everything. The room was very clean, had more than enough room, and had a lovely view. Breakfast was great! The only issue we encountered was the desk clerk when we checked in. She seemed to have an attitude with only us. She was very kind to the guests in line before us and was also responded with a giggle and grin to the male guests screaming, "God **** yo hair is looking good with the red" across the lobby. Unfortunately, when it was our turn to be checked in, her attitude changed. She was rude and snippy. She also cut us off in the middle of our sentences. When I asked if it would be possible to mail something from the hotel, she just pointed at where I should put it instead of using her words. Overall, her attitude was simply unacceptable. The clerk that was at the desk by morning was extremely kind and very professional.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do apologize to you and appreciate your comments regarding your stay. I have taken care of the issue with the desk clerk and assure you it will not happen again. I do thank you for letting me know that everything else during your stay was great! Thank you and I hope we will see you again soon.

"good location and clean"

4
19/09/2017

The rooms were fairly standard and clean. I liked having a fridge and microwave in the room. The lobby looks updated and the staff was very friendly. Breakfast was pretty good, the omlettes were the best part. I do wish they had more gluten free options. There was ample seating in the breakfast area though and the business center was great for printing out boarding passes. The wi-fi was reliable and I was able to stream videos without interruptions. Extending the pool hours in the summer evening would be nice since we never got to swim since it closed so early.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the excellent review. We are happy that we were able to meet your expectations and that you enjoyed your stay.

"Hurricane Irma escape"

3
16/09/2017

We found the staff of the hotel to be very friendy and helpful. It appears the hotel is being used by agents/processors for State Farm Insurance who travel to Birmingham for training very close by. The rooms are 'very tired.' The carpet reminds me of movie theater carpeting in need of replacement. The 'old place odor' was overbearing. We received some relief by purchasing deodorizing 'plug ins' while there. 'Breakfast' was barely. The bagels etc remind of 'day old' and the fruit (marginal) is past it's prime. We had no option but to stay since there were no vacancies in a wide radius due to 'Irma'

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I'm sorry but I think you may have stayed at another Best Western Plus. Our hotel has brand new carpet has been newly remodeled. I could not find you in our system as staying at this location.

"Great place!"

5
11/09/2017

The staff was friendly and helpful. The rooms where clean. They lived up to the pictures displayed in the preview. The internet worked great for someone who is on a business trip. Great location many restaurants around the area.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thanks again Jazmyne! We appreciate you choosing our hotel. I am happy you enjoyed your stay.

"Awesome!!"

5
11/09/2017

Awesome! Best western plus is most definitely a plus. It is located in a nice area, friendly staff, very clean,and very nice. The suites are extra nice. Our stay was wonderful, I'd most definitely do it again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kay! We appreciate your giving us a great review. Thank you for staying with us. e hope you will visit us again soon.

"Clean and comfortable rooms"

5
06/09/2017

Excellent staff plus clean and comfortable rooms. Breakfast included a good selections of items, except iced tea for non coffee drinkers! Hot water and air conditioner worked excellent. No noise. Very pleasant stay. We will be back.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your response! We are so glad you enjoyed your stay and really appreciate the recommendation. We look forward to your return visit!

"I have nothing more to say about the experience we received. Just know it was absolutely awful."

1
03/09/2017

We received nothing but a terrible time. Our first room received had not even been touched my room service. There were dirty cups, unclean sheets and urine on the toilet seat. We were moved to another room, there were hairs in the shower, as an adult I knew what kind they were and then my 18 month old child brought my husband and I a needle. Yep you ready that correctly. Have I made my point clear yet as to how our stay was?

"Friendly service, clean room, and great location"

5
15/08/2017

Excellent service and great location. I would highly recommend this hotel to those needing to stay in Birmingham, AL. Pool area was also very clean. Complimentary water and coffee available 24-7.The bed was great and the room was great. A very nice place to stay for business or pleasure. We were there for a baby shower and really enjoyed our time in the room. Would stay again

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! I know all of you had an awesome time at the baby shower. We were very happy to have you stay here and I am glad you were happy with your accommodations and we were able to meet and exceed your expectations. We hope you will come again to visit once the baby arrives .

"Family Stop"

3
14/08/2017

We have stopped at this hotel on our way to Florida for the past 3 years! It recently changed ownership and I was not happy with the changes! We travel all day and look forward to relaxing in the pool at the end of the day, but it closed at 8pm! Will definitely be finding a different stop next year!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We thank you for your recent stay with us. I do apologize that you were not able to swim when you arrived . Our posted pool hours are from 8:00 a.m. to 8:00 p.m.

"Great service"

5
14/08/2017

Me and my boyfriend were travelling for two weeks in the United States. Mostly we slept in the hotels/motels and I must say that Best Western Plus Birmingham Inn and Suites was the nicest hotel we slept in. Firstly, the staff was very friendly and helpful, we had trouble with Expedia.nl because we made a mistake with booking and Ms. Carol and Angel solved our problem immediately! So we would like to thank them again for their effort, understanding and friendliness! Secondly, the room was very spacious and clean and Lastly, we had very great breakfast with many options.Therefore if you are looking for a hotel for a great value for money, BW is highly recommended!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the wonderful review! Angel and I were happy to assist you and we are so glad you enjoyed your stay. Our number 1 priority is making sure our guests have a comfortable and pleasurable stay. We appreciate that you let us know we exceeded your expectations. Thank you! Hope the rest of your journey is a safe one.

"Wonderful hotel"

5
12/08/2017

I would recommend this hotel to anyone staying in the Birmingham area. Great staff and wonderful room. Check was effortless and the staff advised us of shopping areas and restaurants. Loved that they had an elevator and indoor swimming pool. The suite was perfect for our family. Wish we had been able to stay longer.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Artanza we do so appreciate your glowing review of our hotel! It sounds like you had an awesome time and really enjoyed yourself. Thank you for giving my staff great props-it shows me they are doing what we all love to do-show our southern hospitality and enhance the guest experience! We hope you will visit us again soon!

"Nice Hotel"

5
09/08/2017

Very nice, clean, safe, contemporary hotel. Would recommend staying. Plenty of eateries and shopping in the area. Suite is great for a family of four. Nice pool and work out room. Brightly lit as well inside and outside.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so very much for the great recommendation and review! We are happy that we were able to meet and exceed your expectations. We hope you will join us again on your next trip trough our beautiful city.

"Awesome room"

5
08/08/2017

This is a super nice hotel. Everything looked brand new. It was nice a clean and quiet. The beds were comfortable. The evening desk clerk was very helpful. My only disappointment was they did not put out the spray for the waffle maker and it took a while to scrape my waffle out of the maker. Other then that it was a really nice hotel. Would stay there again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your wonderful review! We are so glad that you enjoyed your stay and appreciate that you took the time to let us know you enjoyed it here. We welcome you back on your next trip through Birmingham.

"Nice hotel!"

4
07/08/2017

Great place to stay. Very comfortable. Breakfast could have been better. Didn't like the frozen eggs. Meat selection could have been better as well. Beds were comfortable. The only issue we had was we had to pull the door up to get it to lock. It would not close all the way if we didn't. Overall was satisfied with our stay.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Brandi for staying with us at the new Best Western Plus Birmingham Inn & Suites. We appreciate your feedback. I will check and see what room you were in and check the lock. We have a different selection each morning for breakfast and are constantly adding different options. We do hope you will visit us again soon.

"Great Experience"

5
31/07/2017

We stay here every time coming to Birmingham. Formerly another hotel brand. Love the location, services & rates. Would recommend to anyone traveling to Birmingham area. Enjoyable stay at BW Plus! Large spacious room. Wish had whirlpool but larger fitness center is fine.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so glad you enjoyed your return visit with us and we are thrilled that you really like our hotel! Thank you for the wonderful review!

"Nice Hotel"

5
31/07/2017

This hotel is newly remodel and meet the expectation of a nice affordable stay hotel. I normally have to check sheets and the entire room before I normally book an hotel but this hotel I didn't have too.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Brittney! It is so great to hear that we not only met but exceeded your expectation! We hope to see you again very soon!

"Great hospitality highly recommend staying"

5
26/07/2017

The staff and hotel upon arrival was very helpful and clean. Our stay though only 1 night was very comfortable and relaxing. We had just finished a 12 hour drive into town on our way across the US and were a little tired. The night manager was on duty and greeted us with a smile and was very helpful in getting us settled. We would highly recommend staying at this hotel.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for such a wonderful review! We were very glad to be of service to you and were happy that we were able to meet your needs. You had a great group that stayed here and we would love to have you again.

"16U Travel Baseball Team stayed here for weekend we had 25 rooms"

5
25/07/2017

The hotel was amazing, when you walked through the door you see the waterfall and seating area. Dining area was roomy and loved they had hangout area for parents and kids with a tv., Everything is very up to date. The room was beautiful, bed was comfy. Pool is a little small but very nice with lounge chairs and table and chairs to hang out at. The staff was very friendly. They have washer/dryer, vending machines, ice machine all of which is a must for our travel team. And the bathroom hairdryer is better than mine..lol..Oh and the that part of town is beautiful with tons of shops and restaurants. The hotel sits on top of a hill, I had mountain view from our room, very nice. I am a very picky person when it comes to hotels and I wish I could fine one like this every time. We stay in hotels pretty much the whole summer traveling. So I highly recommend staying here,

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your great review! I am so pleased that you enjoyed your stay and we enjoyed having you this past weekend! We hope that you will stay the next time in town. You had a great group and we appreciate you taking the time to let us know how your stay was.

"Excellent stay!"

5
22/07/2017

We stayed here on our way to Panama City Beach. The suites are huge and clean, the beds are comfortable, and the breakfast was good. The staff was helpful and kind - esp. the lady preparing the breakfast items. It's located in a very nice area with restaurants nearby. We plan on staying here again next summer on our way to the beach! We love Best Western and this has been the nicest one yet!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the wonderful review! We are so glad that you enjoyed your stay and look forward to seeing you on your next trip! Safe travels!

"Excellent Location - Excellent Hotel!!"

5
20/07/2017

This was the Wingate but has been remodeled and is now AMAZING!! Super clean and well maintained, pool is small but nice. The bed is a little to soft for my taste but that is personal preference. Wonderful hotel!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you! Yes we were the Wingate but totally remodeled and now we are the new Best Western Plus Birmingham Inn and Suites! We are so glad that you are impressed with all of the changes and appreciate you letting us know. We hope you will tell your friends and come back and visit soon!

"Front desk stafff incredibly rude and room was filled with ants that actually but my daughter on the face while sleeping"

1
19/07/2017

Front desk lady was rude. We had ants in our room and they were totally rude to me when I told them about it. Never apologized for what had happened and the inconvenience The woman also said the room don't get cleaned up daily if your stay is longer than 2 days

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do again apologize for your experience this past weekend. I have taken care of the problems you spoke o me about. I do hope that you will visit us again. I assure you you will not incur those problems again.

"Good accommodations"

4
12/07/2017

We stayed here for one night. It was nicely remodeled and the staff was friendly. Breakfast was good with a nice variety. My only complaint is we were on the 4th floor and it took FOREVER to get hot water. So, we all ended up showering one right after another so the water wouldn't get cold. Also, the pool was only open until 8pm. I wish it were open a little later.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for your review! I am very glad that you enjoyed your stay. We are trying to get the water issue fixed. We hope to see you the next trip through Birmingham!

"Newly remodeled and very attractive."

4
06/07/2017

This is our second long weekend stay at Best Western Plus Birmingham Inn & Suites, Birmingham, ALABAMA in the past 2 months. Decor is attractive and facilities are functional and pleasant. Nice breakfast choices and comfortably adequate seating with a view of the pool.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate your return trip to visit with us!! I am so happy to hear that you enjoyed your stay. We hope you will visit us again soon

"Nice Hotel-NO LATE CHECK OUT"

4
03/07/2017

This hotel is beautifully renovated. They just need to pay attention to the details. Our room didn't have hot water, the sink was dirty and the sheets had stains. There is also a $100 incidental charge so BEWARE! Also they do not offer late check out for any reason! Even if you check in at 3am!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do apologize that we did not meet your expectations. I was not aware of the situation until after you left. Call me next time you are in town and please give us another chance to make your guest experience a much better one.

"Good night's sleep"

5
03/07/2017

The hotel was one of the best I have stayed in. Of special interest was the beds. Our room had two Queen beds. They had very comfortable mattresses, the best I have experienced in any hotel. If I am ever traveling through Birmingham again, this hotel will be on my list to stay overnight.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for your stay here at the new Best Western Plus Birmingham Inn and Suites! I am so happy you enjoyed your visit. We strive to show our guests pleasant experience. We do hope to see you again very soon!

"Birmingham"

5
30/06/2017

This motel was excellent in everything. Staff, service and ease of check in. I was a little disappointed with the breakfast food as it was somewhat cold but over all the service was great. I would recommend this place as a great location for ease of access to downtown Birmingham.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Jerry! On behalf of my staff Thank you for the great recommendation! We hope you will come again soon!

"Forensics Nationals"

5
28/06/2017

This was a great hotel. Sent our school district down to Forensics Nationals. This hotel was a great place to stay. The staff is fantastic they went above and beyond to take care of our teachers and students. They actually arrived before check in time. They were very accommodating to them to get them settle after a long flight. Angel at the front desk is exceptional. There was confusion on our end, not the hotel and Angel treated the teachers and students like they were one of hers.

"Nice Overnight Stay"

4
25/06/2017

We were in town for my husband's class reunion. Had no problems with our stay here. The bed slept well and the breakfast was adequate. Would stay here again if in the area. The only problem we had was finding the correct way into the hotel. You can see it from the highway up on the hill but getting to the correct driveway is somewhat confusing. We were on the third floor close to the elevator in a room with a king size bed and a sleeper sofa. Room was clean and spacious.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for your recent stay at Best Western Plus Birmingham Inn and Suites. We are so glad you enjoyed your stay and we look forward to seeing you again soon.

"Good Staff Good Service"

5
25/06/2017

This hotel is easy to get to, clean, well staffed by friendly and knowledgeable people who do their job efficiently and always with a smile. The breakfast was varied each day, hot and good tasting (and there was plenty). There was always ice in the ice machines. I felt more "at home" here than I ever felt at a Big Fancy Downtown Hotel. I definitely recommend the Best Western Plus Birmingham Inn & Suites.

"Golf Outing"

5
23/06/2017

Heavy rains and 6,00 kids for a debate competition. This hotel made an extra effort to get me in and with a professional, helpful attitude. I stayed an extra night and although packed they accomodated me.

"Be very CAREFUL!"

1
19/06/2017

Stayed there June 16, 2017. On the way to Panama City Beach I knew beforehand of the renovation of the breakfast area,so I wasn't concerned. Upon check in the lobby was very nice and we could see where they were updating that area, no problem. The room was updated and nice, the only disappointment was just one USB port and not enough electrical hookups. Bed was very comfortable, shower perfect, TV not so much. We were assigned a room on the fourth floor. I should mention here the configuration of the motel made it necessary to enter the elevator in the front door, but turn around to exit in the rear door, strange. Now comes my concern. As always I check for the exit signs when entering my room and knew where to go in case of an emergency. Little did I know the elevator broke down in the middle of the night so when we got up to leave there was no elevator service available. That is when I started looking for the exits. FROM ANYTHING ABOVE THE FIRST FLOOR THERE IS ONLY ONE WAY OUT!! That is walking down steps, going down a very long hallway, and then down two more flights which put you in the front lobby area. I'm not kidding people, this is a fire hazard waiting to happen. For a motel with this many rooms and floors to have only one elevator is ridiculous. I did complain to the clerk at check out about your opinion on the fire hazard and she did say it was cleared by the Fire Marshal. I whole heartedly disagree, I'll never ever stay there again and risk a tragedy. Besides all of this, it wasn't fun schlepping everything down four flights of stairs.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I would like to thank you for your recent stay. I do apologize for your inconvenience. There are two working elevators in the hallway located in the middle of the building. There are stairwells on each end of each hallway on every floor that are labeled. I'm sorry, but I've not been made aware until now that an elevator was out of service at any time. I do hope you will give us another try. We appreciate your feedback and I will look int the matter further.

"Great Stay"

4
14/06/2017

This was the second time we stayed first time was Wingate, this stay was great. The only issue we had was the older blond woman who claimed to be the Sales Director. She would come in during breakfast hours and cackle and flirt with all the men. Forget us women who spent our money - she was very rude to us and very abrasive. Where did you find her?????? She even dressed like a floozy. All the other staff members were great, very helpful with directions and suggestions on where to eat. We were there for the senior games and look forward to next year - see you then.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Dear Dawn, I am so glad you enjoyed your recent stay with us. I do apologize for the problem that you experienced. I assure you I have addressed that issue and it will not happen again. We thank you for being a valued guest and look forward to your next visit with us.

"My stay"

5
05/06/2017

Me and my husband stayed here for 1 night and it was great. The room was clean and Robert, the front desk staff was very helpful and polite! Will definitely return if we are ever back in Birmingham and would recommend this hotel to others.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thanks Kristin!!! We are so glad you you enjoyed your stay. We appreciate you taking the time to give us a wonderful review. We are looking forward to seeing you again.

"Friendly Folks"

5
02/06/2017

Everyone from, the front desk, breakfast staff, housekeeping and general manager was friendly and helpful. They did a great job. The facility is very new and housekeeping is doing a good job keeping it looking good.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Mrs. Daniel, thank you so much for your great review! We do value our guests opinions and suggestions. We strive to make our guest's experience a great one. I am glad we were able to assist you and hope to see you again very soon.

"Awesome stay for incredible price"

5
02/05/2017

Stayed here for niece's graduation. Seemed a bit out of the way, but turned out to be a short trip to the college campus, up 280. For the price, I wasn't expecting alot of ammenities - and we were wrong. Continental breakfast was a full on buffet with fresh made waffles, eggs, breakfast 'meat' choice (sausage one morning, bacon another), oatmeal, yogurt, bakery items, juices, fruit, etc. There's an outdoor swimming pool that opens Memorial day weekend, and an indoor fitness room, as well as a full use laundry room. WiFi throughout the hotel. Quick grab drinks/snacks. And way so much more. The room itself was amazing - we got a king suite for under $80/night after taxes, and it was HUGE. I was also impressed how quiet it was, no downtown city sounds at all, with a beautiful view of the foothills and night sky from our room. (I was actually shocked when we got back home, and realized our house in a country suburb gets more 'city noise' than the hotel room did!) Best part though? The staff - smiling, friendly, full of compliments and always willing to help! Will definitely be staying here again and again in the future! <3

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay at our hotel. Your feedback is very important to us. We strive to make your experience a pleasurable one. I am so very glad you plan to stay with us again in the near future. We look forward to seeing you soon.

"Wonderful place to stay"

5
28/04/2017

Great service, smiling faces at every need, always willing to go the extra mile. Love the decor, very homey. First night there, I actually took pictures and sent to my wife to brag. I'm a construction worker and I have to stay out a lot. It is really nice to have friendly faces work with us to meet in the middle. Thank You

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for staying with us and we appreciate the time you took to provide us with your feedback. Our goal is to make each guest welcome and comfortable. I am so glad you enjoyed your stay and look forward to seeing you again.

"Great location in Birmingham "

4
26/04/2017

This is a very upscale Hampton inn. Rooms are very nice, beds are comfortable, pillows (ok). Shower was good. Breakfast not that great. The oatmeal was soupy and there were no potatoes. But I would stay there again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay with us. Your feedback is very important to us.

"Too hot"

3
24/04/2017

This is a new BW and the room was clean with nice decor (not a fan of the carpet). The bed was excellent, light control was good and the breakfast good. The only problem was that our room had no cool setting on the AC and room was probably 72 plus degrees (the window had also been left open). On contacting the front desk, I was advised that the hotel was totally booked and we could not be moved to another room but that maintenance would be called to fix the problem, after the room had not cooled while we went to dinner (as the front desk said it would when first notified at 6:15 pm). On returning from dinner we found that Arturo had been there to fix the AC and we made another request at 7:45 pm. When Arturo hadn't arrived by 8:30 we again contacted Felicia (front desk person) who related that she had been unable to find Arturo, as he had left the building but she would keep looking. Arturo arrived at 9:00 pm and started work on the AC and after 2o minutes he said he needed to install a new sensor or replace the entire unit and left. At 10:00 pm Arturo came back and said that he had found us another room, must down the hall and would help us move. While moving , Arturo said that he was gong to put us in the room next door, but when he came back upstairs it had been given to someone else, so he had to find a second room, which he did (and all this in a hotel that was totally booked up. We then had a good night's sleep with a working AC unit. While waiting for Arturo, I contacted BW customer service and filed a complaint and was issued file #1704217448 and they also advised that they really couldn't dol anything for us. The front desk should not have kept stating "I can't do anything for you" which made us feel less than a valued BW Rewards member.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Dear Michael, As General Manager of the new Best Western Plus Birmingham Inn & Suites I sincerely apologize for the air conditioner problem you experienced. Let me assure you that we do value your loyalty as a Best Western Rewards member and I do hope that you will give us another opportunity to serve you the next time you are in the area.

"Very good stay"

5
23/04/2017

Had a good nights stay while traveling. Just a few miles off the interstate and convenient to several places for meals. The breakfast buffet was good with a variety of items. Clean and comfortable room.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay. We strive to make your stay a pleasurable one. Hope to see you again soon.

"Night stay heading to Florida"

5
22/04/2017

Stayed one night. first there was an issue with our room air conditioner, called the front desk night manager was knocking at our door in minutes and was planning to change out unit but gave us another room so we wouldn't have to wait. Rooms are newly renovated with comfortable beds and spotless. Staff and managers were so kind and u can tell they care about customer service !! Thanks to all the staff and managers Mike and Renee for making our stay comfortable, safe and friendly.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn & Suites I would like to personally thank you for your recent stay. I do understand you had a few issues at the beginning but I am glad we were able to handle them as quickly as possible and I appreciate your patience. Our priority is to provide the best possible guest experience at all times. We look forward to seeing you on your return trip!

"Nice clean hotel. Friendly staff. Well worth the price and will definately use this hotel again."

5
09/04/2017

The beds were very comfortable!! The front desk help was polite and courteous. Hotel was clean and updated. Parking was convenient. Centrally located also. The continental breakfast could be improved.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for staying with us. I am so glad that you enjoyed your stay.

"Southern Hospitality"

5
08/04/2017

The hotel is clean and new, but the congenial staff make it a pleasure to stay here. I slept well and enjoyed the full breakfast in the morning. The restaurant just down the street was very convenient at the end of a long day. I will stay here again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for staying with us. I am so glad that you enjoyed your stay and thank for recognition given to my staff. We strive to make your stay a pleasurable experience.

"Excellent location for me!"

4
05/04/2017

We recently picked this hotel primarily for the location as we were visiting relatives and wanted an easy route to their house while staying out of Hwy 280 traffic. The location was excellent for us. The hotel has recently switched from Wingate to Best Western and has undergone renovations. Our room was nice, very quiet and staff--especially the breakfast attendant--were professional and helpful. The hotel still has some renovations to complete. The fitness room could use some attention, as the treadmill was not level on the floor and wobbled, as did the recumbent bike. We were very impressed with how quiet our room was (and we were near an outside side door) but never heard any other guests. Bed was very comfortable, everything worked, toiletries were nice, towels were soft. Lobby has a new modern feel. Would consider the hotel to be excellent once all renovations are complete!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager I would like to personally thank you for your recent stay at our new Best Western Plus Birmingham Inn & Suites. Your feedback is very important to us in providing you with the best possible experience. I am very glad that your stay was a valuable one and we hope to see you again the next time you come through ou beautiful city.

"Give 'em a break! This is an excellent hotel."

4
04/02/2017

Though the hotel is undergoing a complete upgrade, our stay was excellent! The newly redone room had a beautifully appointed full bath with high-end bath products. The bed was excellent - very comfortable! The construction was not intrusive at all! We definitely will return!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you and we look forward to your return stay. We will become Best Western at the end of February.

"Great overall"

5
02/02/2017

Even though the hotel was being renovated, it was still very clean and quiet. The areas where the renovations were being made was very organized and away from where guests gathered.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your understanding - we look forward to your return stay. We will be Best Western Plus by then end of February. Hope to see you then.