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Codes Avantages

Best Western Plus Hotel Birmingham Inn & Suites, Birmingham

800 Corporate Rdg, 35242-5405, Birmingham, United States - Voir sur une carte
Best Western Plus Birmingham Inn & Suites - Vue extérieure Best Western Plus Birmingham Inn & Suites est idéalement situé dans le centre de Birmingham. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus Birmingham Inn & Suites bénéficie d'une situation idéale sur la US-280 au cœur d'Inverness. Nos tarifs abordables, un cadre calme au sommet d'une colline ainsi que nos nombreux équipements et services feront de votre séjour un moment exceptionnel. Nous proposons un petit déjeuner chaud de luxe, composé de gaufres à faire soi-même, céréales, œufs, viande, fruits frais, muffins, pâtisseries et bien plus encore. Nous offrons Internet haut débit câblé et sans fil, centre d'affaires ouvert 24 heures sur 24, centre de fitness, piscine extérieure et patio, à proximité d’un espace de promenade dans le parc d'activités. Les chambres très spacieuses de notre hôtel offrent en standard une literie de luxe, un réfrigérateur et un four à micro-ondes. Nous offrons de nombreux équipements, sans compter un accueil chaleureux, typique du Sud des États-Unis. À proximité de l’hôtel, vous pourrez visiter, entre autres : la galerie commerciale Summit®, le centre médical de Grandview, le parc régional d’Oak Mountain et son amphithéâtre, le circuit automobile Barber, le cynodrome de Birmingham, le siège de la chaîne de télévision EWTN ou encore un excellent parcours de golf. Venez découvrir l’hôtel officiel des Birmingham Bulls de la ligue de hockey. Notre personnel accueillant espère vous voir très bientôt lors votre prochain séjour à Birmingham !

Best Western Plus

Hotel Birmingham Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2019
Basé sur l'avis de 371 voyageurs
Note attribuée
Excellent
174
Très bon
76
Moyen
53
Médiocre
42
Horrible
26
CONSULTEZ LES AVIS POUR
En couple En couple
78
En famille En famille
144
Escapade entre amis Escapade entre amis
27
Professionnel Professionnel
85
Voyage solo Voyage solo
32
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Excellent Stay."

5
User 16/11/2019

King Room was great. High Speed Internet worked fine. Very clean. A/C and heater worked fine. Standard breakfast included eggs and sausages. Refrigerator and microwave worked fine. Safe neighborhood. Supermarket nearby as well as several restaurants.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Arthur for the awesome review!! My staff and I are glad to know we were able to meet and exceed tyour expectations during your stay! We look forward to seeing you again soon!

"Great Hotel and Very Clean "

5
407sammye, Jenkins, Kentucky 05/11/2019

Stayed two nights in the Best Western when I was in the area for Business. Check in was very fast and the clerk was very friendly and helpful. Room was clean and very comfortable. The bed was clean and comfortable. The hot breakfast included was delicious and a welcome bonus. We had a King room with a couch and desk and it was perfect for our needs!! Would recommend and will stay again if in the area.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Sammy!! We are happy to know that we were able to meet and exceed your expectations during your stay! Our goal is to make every guest feel comfortable as possible while away from home. We appreciate your recommendations and look forward to your next visit when in town.

"Great place"

5
Cookz24, Decatur, Alabama 28/10/2019

Chai was great,red lady at desk was super Kool ,and lady with the glasses helped alot. I enjoyed my lil stay hope they be thier again. Rooms where great lots of space ,food was good ,coffee was hot always

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!!! We appreciate that you chose Best Western Plus Birmingham Inn & Suites for your stay this past weekend!!! So glad to know we were able to meet and exceed your expectations and we look forward to seeing you again on your next trip in our beautiful city!!!

"Lisa Lisa Lisa "

5
User 24/10/2019

From day one Lisa was helpful, courteous and did a wonderful job making us feel comfortable. She did a great job on our room and the staff was always friendly. I would recommend this hotel to anyone whether it is for a night or extended stay as we were. Again many thanks for making our stay the best it could have been.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!!!! I've spoke with you many times during your stay here and I do appreciate your great reviews!!! We are happy that we were able to meet and exceed your expectations while you were here. I agree Lisa is an asset to our team and I am glad to know she always went that extra mile for you and your family-that is what we strive for!!! We wish you great luck with your new home! Thank you for staying with us!

"DO NOT STAY HERE!"

1
User 22/10/2019

Unless you want to be subjected to a nasty hotel room upon arrival, find you a room somewhere else. This is my second review to write, because amazingly, the first one was deleted. We had a couple of rooms reserved and they were both nasty. The housekeeping staff hadn't cleaned the toilet in one room. There was hair in the beds and in the shower. In the other room, there were wet, damp, USED washcloths hanging on the shower rod. There was also blood in various spots on the comforter on one of the beds. My husband called and spoke with someone in corporate about it. They wouldn't give him any compensation and just told them to call him for future stays. There is no way there will be a "future stay" at this hotel. I'd rather sleep in my car. At least I know that it is clean. I'm very disgusted. We spent a lot of money on the two rooms and nobody at the hotel seems bothered by the fact that it was filthy. :-(

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Dear Karla i do apologize that we were unable to meet your expectations during your stay here. I do assure you I take each concern seriously and have acted immediately on your complaint. The person who cleaned your room is no longer employed here. My front desk associate immediately cleaned your room for you. You did then stay overnight. You did then stay the night,. Had you decided not to stay we would have released you from your reservation. At this point if you would ever like to stay again if you will contact me I will make sureyo have a much happier experience.

"Mrs Satisfied Customer"

5
User 19/10/2019

This Best Western's rooms are nice, the beds are comfortable, & the breakfast is fresh & good. The exterior is well kept & as well as the lobby but the staff is what i return to. This team is the nicest & friendliest group that i have encountered.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!!! I appreciate your review and and am very glad to know that our staff and hotel are able to meet and exceed your expectations!! We aim to male every guest comfortable while they are away from home. Thank you for staying with us again!

"Best extended stay ever"

5
angieharris55, Birmingham, Alabama 18/10/2019

My family needed an extended stay hotel while we were waiting to close on a new home. Kids anxious everyone tired and cranky and we did not know how our stay at the Best Western was going to feel. We have been treated each day to a fantastic breakfast, the best beds, super staff and quiet and I mean quiet rooms. I have nothing but positive comments regarding our stay. We loved it here and a shout out to Gigi for our wonderful breakfast each morning.....

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much!!! We are glad to have you here with us and it was a pleasure getting to meet and speak with you!!!! We try to make this hotel as close to home as possible and consider our extended stays a part of our family!

"SkinnydippinCowgirl"

5
User 17/10/2019

This location is the only place we stay while visiting Birmingham. Carole and her staff always go the extra mile to accommodate our needs. The rooms are clean and the beds are comfortable. Breakfast is always hot and fresh with a great variety to choose from. We have stayed at this hotel seven times in the past two years and have never been disappointed. We will continue to stay here every time we come to Birmingham.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Always Awesome to see my favorite "Skinny-dipping" couple!!!! And as always-no-I can't leave the lights off and the gate open for a midnight swim! But we do always enjoy your stays and I do still have the pool open if you want to take a dip with your clothes on!!! LOL!!! Ya'll take care and we will see you the next time!

"Excellent"

4
User 17/10/2019

The rooms were clean, the bed was comfortable. The front desk was nice. Great room for a great price. Will definetly be staying here again. Nice location as well. Breakfast buffet could have some improvement to it but, besides that I enjoyed my stay and would definetly recommend it.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Birmingham Inn & Suites for your recent stay. I am happy to hear you enjoyed your stay! We look forward to the next time you visit us!!

"Wonderful Staff"

5
User 16/10/2019

Hannah was fantastic at the desk! She was there when we checked in and checked out and made the experience pleasant and hassle free. Everything was clean, and breakfast was top notch. All of the staff were extremely friendly!

"Diane's favorite"

5
miepiphany03, Auburn, Alabama 11/10/2019

This is Birmingham best kept secret. The location the service and the atmosphere is awesome . I always suggest to other people I meet or know. I wish they served a Light lunch or snack and then no one would leave.

"This is what service is about"

5
bunnrick, Clearwater, Florida 25/09/2019

I have spent several trips to this Hotel and they all have been A plus. Carole---Detrick---and Angel are the greatest at providing service to their customers. The breakfast is surprising at times with their variety and rooms are clean and well maintained. Keep up the good work my friends!!!!!!!!!!!!!!!!!!!!!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Ricky!!!!!! We miss you buddy!!! It's not the same around here knowing that one of our most regular guests has been transferred. It's too quiet!!! You'll have to finish the job you are on so you can come back. We appreciate your loyalty to the Best Western brand and to our hotel. Best of luck in your new adventure!!!

"Relaxing and Efficient!"

5
User 24/09/2019

My stay during the 1st of a September was worth every penny! Not only did I save money, but I was treated like a celebrity from the moment o checked in until checking out! Lisa did Ana we some job with making sure I got a few extra facial towels, even when she was doing her duties, she took time to accommodate me. I also got a chance to encounter with Darrell he helped with Informing me about breakfast and giving me a warm welcome. I was asked to come back and I definitely will! Best Western is the best in town!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Sabrina for the awesome review and letting me know our staff went that extra mile for you!!!! That is our goal-to meet and exceed every guests expectations every time-thank you for letting me know!! We hope to see you again during your next trip through our beautiful city.

"Excellent Accommodations BUT Hard to Find."

5
Dale J, Woodbury 22/09/2019

This is a very nice, well maintained, clean Best Western Hotel which I will again stay when I'm in this part of Birmingham. The hotel staff is very nice and accommodating. However there are two things that need to be addressed: 1. Lack of Signage pointing to driveway or direction to the hotel off US 280. It is a VERY busy road and the Best Western is hidden. While it's great being that way as it attributes itself to being quiet accommodations. But you can't find easily from the road, especially at night. 2. Breakfast is nice and hot HOWEVER there are folks like me with food issues. The eggs have a variety of junk cooked within that can be detrimental to folks like me. I am glad I caught it early on. Case in point - Eggs need to be eggs and contain nothing else within.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Dale! It was a pleasure meeting you during checkin. We appreciate your loyalty as a Best Western Rewards member and we look forward to seeing you again during your next trip. We do try a variety of items on our breakfast and they swap up daily. We do try to accommodate everyone's special needs when we can.

"Best hotel experience ever, Chai was a all star ⭐️"

5
X6956WBtimc, Maryville, Illinois 22/09/2019

We have stay in hotel around the United States and have never experienced a hotel that we got the best bang for our buck than this one we could not believe it was so nice for the amount that we paid. Loved our stay and will be back

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!!!! I am so happy to hear that you enjoyed your stay here at the Best Western Plus Birmingham Inn & Suites!!! We are happy to be able to meet and exceed your expectations! Chai is a great breakfast hostess and I appreciate you mentioning her. We look forward to seeing you the next time in Birmingham!!!

"Detric is awesome!!!"

5
User 19/09/2019

I have been staying at BW Plus for the last couple of weeks as a traveling nurse and I enjoy my stayed. Detric is always available to take my reservations and makes sure my stays are comfortable. He is very professional and likeable.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!! I always love hearing that my staff is doing a great job! Detric is a great Director of Sales and an asset to our team. We appreciate you making this your home away from home while in town.

"Great Hotel"

5
laytonkirk871, Bristol, Tennessee 12/09/2019

I have been in the same Best Western for the last 3 month. Has been one of the best hotels i have stayed at in a long time. Great staff and a excellent breakfast. i would come back here the next time i am in this area. Lots of places to eat. The hotel has it's own kitchenette. make it great when you are on a budget.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kirk!!! We are so happy to have you as a guest at our hotel. We appreciate your continuing loyalty and the business you have brought to us.

"What a quality young man"

5
User 07/09/2019

Let me start by saying that i was very pleased with my stay here in Birmingham . The young man Detric was superb. He made me feel right at home and was very professionap, up beat and seemed as if he was very determined for me to have an awesome stay .thanks so much

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you! I love to hear from our guests that they were pleased with their stay here at Best Western Plus Birmingham Inn & Suites! Thank you for recognizing our Director of Sales Detric for going above and beyond. We look forward to your next visit!! Thank you for choosing us!

"Relaxation and lovely hotel!"

4
User 24/08/2019

This is the best hotel I have experienced since my time herein Alabama! I decided to get a little time away from work and just come to kick my feet up. I was in need of a few things and Brandon came right on to help me with that. Overall, I was checked in quickly and did not have to wait long to get everything situated. I will be back to this lovely establishment and will recommend all of my friends and family to definitely check this out! Awesome job and staff!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Birmingham Inn & Suites!!! We appreciate you letting us know that we were able to meet and exceed your expectations while you were with us!! We look forward to your future visit and most definitely appreciate your recommendations!!!

"Family vacation"

5
User 23/08/2019

Great job all employees and also great job Mrs. Chai.. she was very helpful she was there hand and foot and very polite and kind to the entire family. The staff was also very kind and helpful as well.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for choosing Best Western Plus Birmingham Inn & Suites for your recent stay!!! I appreciate you recognizing our staff members for giving great service. We hope to see you again soon.

"Cleanliness! Service! Privacy! PEACE!"

5
User 22/08/2019

During my stay, I was welcomed to a nice, clean room with no issues. Darrell was nice to make sure I was accommodated and kept my room intact. I was able to complete my work and enjoyed my meals while I stayed. Tremendous service with the front desk and being able to get everything completed with no trouble! Will be coming back again!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Timothy for the great review!!! We are pleased to hear that our staff was able to meet and exceed your expectations during your stay! Our goal is to provide our guests with superior service-every guest every time. I am happy to know you received this! We look forward to your next visit!

"BEST STAY WE HAVE HAD IN A HOTEL IN A LONG TIME!!!!!!"

5
Jeff C, Lexington, Alabama 16/08/2019

Asolutely and great place, modern. up to date, clean, comfy bed, great people, friendly staff who actually took time to care about you, help you, get to know you before making recomendations about, restaurants , entertainment etc........

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Birmingham Inn & Suites for your stay!! I am truly glad to hear that our hotel and staff were able to meet and exceed your expectations! We look forward to your next visit.

"A dirty hotel that even excellent customer service can't redeem"

2
Jazmine G, Huntsville, Alabama, United States 11/08/2019

Just checked out of this Best Western about 25 minutes ago, and I feel like I need to write this review while it's fresh on my mind. Last minute family trip to Birmingham for a bodybuilding competition. My brother booked a suite with 2 queen beds (maybe double) kind of last minute, but Bonita at the front desk was very helpful, and was able to take care of us so the whole family could stay at the same hotel. Check-in was quick, and the lobby looked nice. We grabbed some Whataburger and ate in the lobby, which was comfortable and clean. When we checked into our suite, we all were immediately distracted by how the room smelled, and how it looked like housekeeping hadn't been in since the last guest. Trash and wrappers on the floor, stains on the countertops, and when I pulled the covers back, there was hair, crumbs and stains on the sheets (I'll attach pictures of all of this, if it will allow me). The headboards were covered in handprints and splatters of something I didn't try to investigate further. In short, the room was very very dirty. I went to the front desk to let the agent know, and she very helpfully provided us with an alternative suite across the hall (I didn't catch her name, but she had beautiful tattoos on her left arm). The new room smelled like cleaning supplies and fresh laundry, and we were pleased with how it appeared cleaner. I couldn't help but notice, though, that the room still felt spot cleaned. The vents on the AC were packed with dust and debris like they hadn't been cleaned in ages (pictured). The toilet had urine stains with hair, old toilet paper and debris stuck in at the base (pictured). But the kicker was the shower. I'm shocked they allowed guests to purchase a room with a shower in this condition. Ignoring all the hair in the shower, the floor of the tub appears to be damaged or very badly worn. I don't even know how to describe it other than to attach a picture. My brother's opted not to use the shower. I did, and wished I hadn't. Mostly, my visit to this hotel was regrettable, and I wish we had booked a room at one of the hotels nearby. The issue seems to be the tragic housekeeping, and no one checking rooms for quality assurance. Go elsewhere if you're a germaphobe like myself, or you'll be racing to leave.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Dear Jazmine I apologize for the experience you had at our hotel this weekend. I assure you this is not the norm here. I have been short of help and apparently the person cut some corners and we dropped the ball and did not catch it before hand. We do check rooms on a daily basis just so something like this does not happen. It did and I do apologize again-those rooms were a few of the last ones done of the day and as busy as we were they got missed. I hope you will give us another chance to really show you what a great experience we do offer.

"Wonderful customer service! "

5
sawyergirls, Bentonville, Arkansas 03/08/2019

I just had to compliment the customer service skills of your staff at this location. They were always happy to help and greeted us daily. The woman that runs the breakfast in the morning was a delight!! Thank you for your kindness!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much!!! We are so glad you enjoyed your stay and loved our breakfast! We look forward to seeing you on your next trip to our beautiful city!!!

"Our favorite "value" hotel in Birmingham!"

4
PastorJosh1983, Plymouth, Indiana 30/07/2019

BW Plus on Corporate Ridge in Birmingham is one of the nicest and cleanest hotels for the money, anywhere! If you are visiting Birmingham, AL and you are on a budget - Look no further, you have arrived at your best option!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Josh!! We appreciate your group staying with us again this year!!! We look forward to seeing you again at next year's Motion Conference!!

"Month of house renovations"

5
Chad S, Chelsea, Alabama 24/07/2019

Visit started with smiling sales manager Dietric, most friendly guy I have met and very helpful to meet our needs. But as trio progressed lots more stars appeared. Kate and Jennifer in housekeeping very sweet ladies wanting to please, Napoleon was everywhere to greet you or help out, Chai and Charlie prepared breakfast every morning with a smile, Angel and Hannah behind the desk all times of day as well as Manager Carol took great care of us. Great team here to please you and make stay enjoyable. Ohhh btw the pool probably cleanest clearest one I have ever been in so props to the pool guy too. Only complaint was in king suite we are still in. The drawers for pots pans silverware none work all fall out and are not on tracks to use or open. So we brought our own pots pans silverware.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Chad!!!! We are so happy to have you and your parents here during the renovations of your home. Thank you for mentioning our staff members for going that extra mile and providing great service. Our aim is to meet and exceed your expectations. We were not aware of the cabinet situation but I have now put it on the list to have maintenance take care of. We also have new pots and pans available to replace those you mentioned. As always if you need anything do not hesitate to let my staff know. Thank you for staying here and also your loyalty to the Best Western brand.

"Family Reunion - Nice Accomodations"

4
User 15/07/2019

We held the first leg of our family reunion at this Best Western in Birmingham. It is tucked away but extremely close to shopping and restaurants. My husband and I drove past the hotel to see everything this area offered and were extremely pleased. When we arrived at the hotel we were greeted by the front desk clerk and she made the check-in process extremely easy. Our stay was very nice, the complimentary breakfast was a perfect way to start the day, and the hotel was accomodating when we had to change our cookout plans. The only reason I gave them a "very good" rating is because some of the rooms in our group were not cleaned after our first night. The hotel cleaning crew was nice but I think they may have been a little overwhelmed during a week day (Friday). We departed on Saturday so unfortunately we didn't get a chance to see if this was normal.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate the great review and we are glad to know you had a great time during your stay! It was an extremely large group and I have been training new housekeepers so I do apologize if someone got skipped by error. Again thank you for choosing Best Western Plus Birmingham Inn & Suites!!

"Gone Downhill Fast"

2
User 15/07/2019

I stayed at this location just one year ago and what a difference a year makes. Whoever is in charge of housekeeping should be fired immediately. The rooms, the towels, the bed linen...all of it disgusting. The first room had hair and stains on the bottom sheet. A simple eye gaze could have spotted that, so I wonder if they even changed any of the top sheets...I know they don't always change the bottom one, but if it's visibly disgusting?? Come on. I was switched to another room immediately, thanks. The second room had towels the size of one leg and they had hair all over them. Just nasty. The bathroom door had all kinds of brown drops/stains that could have easily been wiped off. There was old hair wadded up on the bathroom door hinge. The faucets had spots all over them like they hadn't been properly cleaned since my last visit. The bathroom wasn't fit fdor an animal, so I didn't allow my children to use the shower. The staff was very kind, the ladies at recepetion and those handling breakfast. Housekeeping however is the main sticking point for hotel rating and this best western did not live up to what I've come to expect from even a budget hotel. Room 113. I accidentally left a bag, and no one stole, it...so there's that. Do better.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do apologize for the experience you had. This is not our norm. It is no excuse but I do have new housekeepers hired in the past week. I will do more training with them and make sure they are cleaning properly. I do hope you will give us another chance to improve and wipe out this experience. Again i do apologize.

"Best kept secret in Alabama"

5
miepiphany03, Auburn, Alabama 08/07/2019

I am always pleased when I visit the Best Western in Inverness AL. Anything that I may need is available at the hotel. Friendly staff always. Location is wonderful. I wish there was a little more variety for breakfast but, its all good.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Wow!! Thank you for the great review!!! We don't want to be a secret!! We would love for everyone to know we are here!! We are glad you enjoy your visits with us and hope you tell all of your friends. We are working on different items for breakfast as we speak. Have a great week and hope to see you again soon.

"Great Experince!"

5
User 08/07/2019

My mother and I had a wonderful experience at this hotel. In the morning their Employee Chai showed us all around the breakfast bar and showed us where everything was. She even went to bring me my waffle that was cooking. She even got us a book to show us everything about Birmingham! You don't get that kind of service at every hotel.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!!! We appreciate your review and we are so glad we were a stop on your road trip. It was great meeting and speaking with both you and your mother. Chai is new to our staff and it is wonderful to hear that she is showing our guests true hospitality! I thank you for recognizing her for going above and beyond. Have fun on the rest of your road trip and you are always welcome here when traveling.

"Detric Lee (Best customer service)"

5
User 30/06/2019

Came in very upset about some family issues. He was absolutely amazing. I have PTSD from loosing my youngest son to suicide back in December at 21 came to Birmingham to see his older brother and had to see him have a seizure on my youngest sons Birthday June 23rd. I have since been here to convince him to go to the Dr. He handled my shaking from PTSD very well most dont. He was very sincere and even when I came back in with my bags asked if he could help and let me know If I needed anything to let him know. What an amazing man.... In the world we live in today he was a breath of fresh air... Thank you Detric I will never forget your kindness...

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!!! I am pleased to know that Detric provided the services you needed and that he was able o make your stay enjoyable. I agree-he is an asset to our team. Thank you for choosing to stay with us.

"Great hotel and staff"

4
User 28/06/2019

Just need better water pressure - water was hot but trickled out ... and a tad more attention to detail when cleaning the room - found chip bags under the bed skirt ... and they weren't ours. Desk staff was amazing - gave great recommendations for dinner and shopping ... were very friendly ... and the lobby is beautiful !

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing us for your stay!!! We appreciate your feedback! We hope you have a great rip and look forward to your next visit!

"Awesome hotel"

5
Jesse H, Taylor, Michigan 23/06/2019

This is one of the cleanest niceest best westerns ive stayed at. The loby and breakfast areas are very nice and updated. Very nice staff. The suiet i stayex in was worth the money ive stayed in worse for a lot more so thank you best western Birmingham. Al.

"Never been so accepted at a Hotel"

5
bunnrick, Clearwater, Florida 19/06/2019

I travel in my job and have a lot of soso experiences but this one is over the top. Carole the GM has had my back the whole time I have been there which has been several months. Breakfast is great and a lot of varieties. Never seen shredded cheese---salsa---and Jalapenos on a breakfast bar before. GOOD JOB STAFF!!!!!!!!!!!!!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Mr. Bunn for the great review of our hotel! We try our best to make each guest feel like this is their home away from home. I m glad that we have made you feel this way and hope we can find ways to exceed your expectations further! We are trying new items on our breakfast bar that hopefully will meet the needs of all of our guests. Again thank you for being a valued guest.

"Nice place to stay"

5
bittersweetz22, Villa Park, Illinois 18/06/2019

Newly updated hotel and very clean . Everyone was friendly . They were able to provide a playpen for my baby to sleep in which was very accommodating! A nice variety of breakfast options . Overall impressed with stay .

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for choosing Best Western Plus Birmingham Inn & Suites for your stay!!!! Thank you for the compliments! We hope o see you again soon!

"Southern Baptist Convention"

5
User 15/06/2019

This was a awesome Hotel the employees made the stay enjoyable Angel Front Desk Ofc Mgr was always so pleasant with that beautiful smile, Hannah the Front Desk Mgr was very cheerful always,Bonita Front Desk Night shift was always wide awoke with so much life,Darrell kept us coming to the kitchen he was so polite and helpful told me where everything was that I could not find,Detric Sales Dir. assisted us also in anything that we needed to know. It was just a AWESOME TRIP!!!!!!!!!!!!!!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the great review and the mention of my staff that helped make your stay an enjoyable one! We hope to see you again soon!

"Great place and great staff"

5
Eva D, El Monte, United States 14/06/2019

This is a great place to stay while in the Birmingham area. Clean, modern, very friendly and helpful staff. They all seem to love working with the guests! Breakfast was good, and a nice selection. I definitely will stay here whenever I travel to Birmingham!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us!!

"Great Breakfast"

5
User 14/06/2019

I have been staying here for an extended period of time. Very clean hotel, with friendly and courteous staff, as well as great rates. Breakfast is complimentary, cooked fresh every morning, and includes eggs, sausage, waffles, cereal, orange juice, apple juice, milk, etc. This is my home away from home, and they really make you feel like family here. Great place to stay.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Mr. Wood!!! We appreciate your business and it's great to see you each week!

"In for the weekend."

5
thunder49, Russellville, Alabama 07/06/2019

Very clean crisp hotel. Angel at the desk was super friendly. Carpet pops and modern. Great location just off 280 and right in the middle of everything. Pool is nice. Rooms are well kept. We were in town for a tennis tournament and had a great time!

"Nice hotel"

5
whipple2999, Atlanta, Georgia 02/06/2019

Nice hotel was told new management , nice pook that faces the woods, grilling area, clean hotel, breakfast was ok , like the sausage they had, the eggs were round not scramble, orange juice coffee, etc.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! We are so happy that we were able to make your stay a pleasant one! We hope to see you again soon!

"Graduation Trip"

4
Stay54404876405, Kenner, Louisiana 27/05/2019

Only negative was the length of time to acquire warn water for morning shower, but if willing to wait several minutes one would get sufficiently warm water. Room was very comfortable with individual room AC/heat , but somewhat noisy when the fan kicked on. Staff very friendly and solicitous of your comfort and needs.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you staying with us! We were glad to have you on this special occasion for your family.

"Nice staff, rooms needed a clean!"

3
666dap, Fakenham, United Kingdom 26/05/2019

Stayed here couple weeks ago for 8 nights, booked 2 rooms for 4 adults. Asked for rooms next to each other but didn't get them, both rooms different and 1 was lacking comfy chair and stool & bedside cabinet. Both rooms were very dusty, just at the edge of the bottom of the bed on the floor was fruit loops, bottle caps and sweet papers & the bathroom floor wasn't cleaned for the 8 days we were there, we had to request bed linen change, on the plus side the bed was comfortable. Breakfast time a lot of guests every morning were having to ask for items to be replenished, having bread defrosted in microwave put out was not very appetising. We asked at reception if they could book a taxi for us one night after about 30 minutes wait asked again to be told taxi hadn't been sent to us, receptionist didn't know any taxi firms so gave up and went in own transport.

"Amazing stay for a great price!"

5
User 05/05/2019

My family and I reservation at another hotel got messed up somehow. We ended up here and I'm glad we did. The front desk lady was really friendly and helpful. She was polite and knowledgeable not only in her job but the city as well. She made us feel welcome as soon as we stepped in. The lobby was amazing! It was very clean and the decor was very inviting but yet relaxing. The pool was beautiful but we didn't get to use it because it was raining. The rooms was very clean and comfortable. The room are very spacious and well maintained. There was a youth basketball team staying there and I didn't hear anything once inside our room. I could have slept forever in their comfortable beds. The hotel was well beyond my expectations for the price. I would totally recommend it for any and everyone.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so glad you enjoyed your stay!!! Thank you for staying with us!!!

"Super nice place to stay!"

5
User 04/05/2019

When my wife and I first saw this place we knew that it was going to be a great place to stay after she got a liver transplant from UAB Medical Center! She was right! Carole, Angel, Detric, Bonita, Gene while he was there, Hannah, Napoleon, Angela, Kim and The Patels all made our visit the best ever! They were there to help us with anything that we needed and to make sure that our stay was the best that it could be! The breakfast was good and the hotel was quite and had the laundry facility needed for our stay! If you are are looking for a place to stay one night or several, Best Western Plus Birmingham Inn & Suites is your BEST choice!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Scott for the awesome review!! We were pleased to be able to provide you with the services you were needing and so happy everything went so well for your wife in her recovery! We look forward to seeing you again soon.

"Great stay"

5
User 25/04/2019

My husband and I had to bring my mother for a procedure at UAB early this April. Hannah made check in so easy and also made sure our stay was well and asked about my mother Everytime we walked through the lobby. Carole the Manager was very professional as was Angel and Bonita. The staff here is amazing and we will be returning for another stay soon!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!!! so very glad we were able to meet and exceed your expectations during your stay! We look forward to seeing you again soon

""What A Great Hotel""

5
User 21/04/2019

This is absolutely one of the best Hotels while visiting Birmingham. This was my 4th stay within a year and each stay gets better and better. The Front Desk Staff, Angel and Bonita go above and beyond their assigned duties to make sure you have a pleasant and welcome stay. Our room attendants M.Patel and S.Patel ensured our room was cleaned to perfection. Napoleon was constantly on duty keeping the grounds in very good order. The complementary Breakfast Bar is absolutely delicious. Everything is kept fresh and replenished on a timely basis.The General Manager, Carole, is very much customer oriented and will make sure your stay is a Happy stay. If you have plans to visit Birmingham, the BWP @ 800 Corporate Ridge is the place to stay, I know I will stay no where else during future visits to Birmingham.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
AWESOME REVIEW!!!!!! We always love having you stay with us-it's never a dull moment and full of laughter when you are here. We appreciate you choosing us for your home away from home. Looking forward to seeing you again soon.

"Se stay there every year."

5
User 15/04/2019

When my family meets at Barber Motorsports park each spring we stay here. The staff is wonderful and friendly. The first person I met was Hannah Cargile and she made us feel welcome and took care of us. She and others are a delight.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!! We are so glad you enjoyed your stay!! Look forward to seeing you again!!

"Nice place to stay"

5
rhondatatom, Buna, Texas 13/04/2019

I've stayed in several hotels/motels in my time and quite a few Best Westerns. This Best Western is a nice one. Breakfast was good, the gentleman that works in there is very friendly and helpful. Check in/out was smooth. Will definitely stay again

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! We look forward to seeing you again soon!! Thank you for your Best Western brand loyalty!!

"Nice place"

5
User 11/04/2019

I really enjoyed my stay here. Really enjoyed the stay. Thank you Hannah for the awesome welcome! She recommended a restaurant and provided with info on Birmingham and the surrounding area. Such a sweetheart. Thank you Hannah!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us!! I am happy to hear Hannah was a great help to you!! We look forward to seeing you again soon!!

"Just a great oasis!"

5
User 07/04/2019

I really was surprised by what a wonderful stop this was. I have to compliment Hanna at the front desk for being such a great ambassador. I arrived late and was exhausted and she made me feel like I arrived right on time. Many things happened between me getting there and getting settled in my room and she handled everything calmly and happily. She had so many tasks come up during my arrival and didn't even flinch or seem stressed. I really enjoyed my short time there.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome! I am so glad that Hannah was able to make your stay a great one!! We hope you will make this your permanent spot to stay when in Birmingham! Many thanks!

"Best Business Trip"

5
User 25/03/2019

Hannah and Angel kept our business trip excellent. They kept up with all the standards and accommodations that is expected in with the Best Western lifestyle! I haven't gotten service that is comparable to them since traveling this year!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the AWESOME review!!!! It is great to know that we met and exceeded your expectations!!!! Hope to see you again soon!!

"Unexpected Stay was AWESOME"

5
User 18/03/2019

Just wanted to express my excellent service for our unexpected stay. Thanks to Hanna, Imani, and Napoleon for total professional service. I will be back and my business stays with Best Western. Trina A!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the Awesome review!!! We look forward to your next visit!!!

"Road trip 2019"

1
Rosemary R, Rosemead, California 17/03/2019

I have stayed over at least 25 off of Best Western's hotels. This is my first time that this has never happened to me and my husband. We're here in Birmingham Alabama Best Western Plus on Corporate Ridge Road and we stayed here two nights so that we can enjoy the surrounding museums and history. When we came back to our room was not vacuum or picked up the trash, and the beds were not straight and nothing was done to our room when we left in the morning before 10. When we call the front desk she didn't seem to have any ability to come and straighten up the room or any housekeeping available she didn't offer us another room. I'm very upset that this has happened to us. Because we're passing through I don't think that the owners would care or to correct what has happened because we're just on vacation. Sign rosemary elite reward member.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do apologize that you were unhappy. I spoke with my housekeepers and they said and had marked on their list that you had a Do Not Disturb sign on your door. I do apologize but they are not to enter a room with that sign on the door. They check up to three times before 12:00 and then again before they leave.. My desk clerk offered to come straighten your room. I do assure you that we do try to accommodate our guests and make them happy. I look into any and all complaints and do take them seriously.

"Very nice suite with comfortable beds, quiet, and friendly staff and general manager"

5
User 13/03/2019

Hannah was at the front desk when my wife called to make a reservation. We were having trouble finding a room because there were multiple sports events going on in the city. Hannah suggested that she call back after 6 pm because there would likely be cancellations. Sure enough we were able to get into a room and it was really nice - one of the suites that had two queen beds and a pull out sofa, kitchenette, we had five people sleeping and all were comfortable and got a great night's sleep. Hotel has been renovated and it is beautiful and clean. Highly recommend this property. Hannah did a great job of being very customer oriented and the general manager spoke with us directly to find out how we liked our stay.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Mark for the awesome review! It was a pleasure meeting and speaking with you. Thank you for letting me know that Hannah went above and beyond for you. We hope when in the area you will stay with us again.

"Great job!"

5
coachkrd, Birmingham, Alabama 13/03/2019

Great job across the board! Staff was incredibly helpful and Hannah made the trip easy for the entire family! Great location for Highway 280 corridor and Downtown Birmingham! Also, great golf tourney location!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review ! I am so happy to hear you enjoyed your stay and that we were able to meet and exceed your expectations. We hope to see you again soon!

"Great Stay"

5
User 11/03/2019

Although it is located off a very busy road, the hotel is situated on a slight incline. Therefore it was very quiet and serene surrounded by a few trees. I found every staff member I encountered to be very friendly, ready to assist and respond to any requests. Traveling can be hectic so this was a nice oasis.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you choosing to stay with us and we are glad you enjoyed your stay. Hope to see you again in the future

"This is what customer service is about"

5
bunnrick, Clearwater, Florida 10/03/2019

This is really my first time at Best Western Brand. I found the following people spot on in their customer service skills. Hannah----Carole---Angel----Bonita an Napoleon. Everything about these people and this place needs to be recognized.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
What an AWESOME review!!!! Thank you! We are so glad we were able to meet and exceed your expectations and appreciate you choosing Best Western plus Birmingham Inn & Suites for your stay! Also thank you for recognizing my employees for going the extra mile! We hope to see you again soon.

"guest review"

5
Billewo, Denver 09/03/2019

Real nice hotel and Hannah at the front desk is extremely knowledgeable and friendly. Location was great and rooms were clean and comfortable. breakfast buffet was great and the food choices were well prepared and delicious

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! I am happy to know you were pleased with your stay!

"What a great place to stay while visiting Birmingham, AL"

5
User 26/02/2019

This is absolutely the best Hotel I have stayed in (my third time) while visiting Birmingham. A great General Manager (Carole Glover), a competent Staff, very friendly, efficient and helpful. The cleanliness of this property inside and out is "Fantastic" and makes me feel so comfortable staying here. Will definitely return when I visit Birmingham again in the near future. Many thanks to all of you at the BWP!!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you fro the AWESOME review! I am so happy to hear we were able to meet and exceed your expectations! It is always great to know we have happy guests that continue to return. Thank you again. We look forward to seeing you soon!

"AWESOME"

5
User 14/02/2019

Hannah was the best hotel clerk I have ever had to deal with. She gave us a GREAT suggestion for dinner, and also asked how we were doing EVERYTIME we passed through the lobby. Overall our experience was amazing and we will be returning very soon!!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the AWESME review!!! We are so glad you enjoyed your stay and thank you for mentioning Hannah for giving you great service!! We hope to see you again soon!!

"Nice Hotel poor signage"

4
943donl, Tallahassee, Florida 26/01/2019

Nice remodeled hotel. My only complaint that the signage was non existent we drove all around the access road trying to find the entrance for this hotel. Staff informed us that the motel use to be a Wyndham and. they were working on the signs. Large room, excellent staff, very comfortable bed and quiet. Breakfast was typical of hotels in this price range. Cereal, breads,. waffles and fruit.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate your review! Thank you for staying with us!

"Nice place; good rates"

5
User 25/01/2019

The rooms are spotless and well-maintained. The staff is friendly and helpful. Good price. Decent location...reasonable driving distance to downtown venues. We've stayed here twice already and will likely do so again.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kathy! We love to hear you love staying with us! We look forward to your next visit! Many thanks for the great review!

"Great place to stay"

4
u4icspirit57, Elkhorn, Wisconsin 24/01/2019

We were driving from Florida to Birmingham on our way home to Wisconsin and had made reservations at this Best Western knowing that check-in was 3. We arrived in Birmingham at 1 with all intentions of visiting some historical areas, unfortunately, is was pouring down rain. We stopped at the hotel in the hopes we might be able to check in early. We were greeted by Angel, who turned out to be an angel! She, without any issue, welcomed us to get into our room early! She was very professional and helpful in the process and made us feel welcome and comfortable. She also helped us expedite our check out the next mornin with a rewards coupon we had. Additionally, the young woman and man whose names I unfortunately did not get but came on after Angel, were very helpful helping us find a place to eat. We had a great time talking with them; they were pleasant,professional, and personable! Our room was spacious and the bed was comfortable! While only a minor issue, I have to note that breakfast choices could have been better. The fruit did not look very fresh, the eggs were “patties” that were flavorless, and the potatoe mixture was adequate. Mind you, this would not stop me from staying here again!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the awesome review! It was great having you stay with us and getting a chance to meet you. I will make sure Angel, Hannah and Detric see your review and I appreciate you mentioning them! Safe travels!

"Great service and friendly staff"

5
User 23/01/2019

I will be back at this hotel when in Hoover. The check in was great and I love the staff. Rooms are not to small and everything was clean. Hotel is close to restaurants and shopping. Great parking and easy to find.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! We look forward to seeing you again!

"Great clean large rooms"

5
User 21/01/2019

We stopped her on our way from Louisville to New Orleans. The location was fantastic with several restaurants located nearby. The room was large and modern with a fridge and microwave. We did not eat the breakfast although it looked and smelled great.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so glad you enjoyed your stay with us!! Thank you for the awesome review! We hope to see you again.

"Business "

5
timacummins, Birmingham, Alabama 11/01/2019

Excellent! Beds were first rate. Good coffee. I liked the business model with lots of plugs and usb options for power. The hotel was very clean. I liked how there were a lot of towels. Smells very clean.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Birmingham Inn & Suites for your recent stay!! We hope to see you again next time you are in our beautiful city.

"Great quiet hotel"

4
User 02/01/2019

After driving in torrential rain witnessing a number of cars having left the interstate and requiring rescue we were pleased to arrive to a warm welcome and swift check in. The 2 queen bedded room was spacious ( much more so than similar Hilton properties) and very clean. The beds were good and because of the hotel being tucked away off the main road we slept soundly. Breakfast was good and the area kept spotless. We used the laundry facilities and this too was very clean and tidy. Everyone was welcoming. We wouldn't hesitate to stay here again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for choosing us for your stay!! I am so glad you had a great stay!!! We hope to see you again!

"Elonte was so helpful changing a reservation!"

5
User 10/12/2018

I booked this for a university student travel experience and I needed to adjust a reservation. Elonte was so helpful. We're looking forward to our stay. GREAT customer service! The ease of booking, price point, and location are all awesome!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review and we appreciate you choosing Best Western plus Birmingham Inn & Suites for your stay!!

"Hannah is awesome"

5
User 04/12/2018

Came in late at night! Hannah went above and beyond! Great staff, clean comfy rooms. Good breakfast! She answered all of my questions, was patient and kind when we were exhausted from travel. Really sweet staff!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! I appreciate you letting me know what a help Hannah was for you! Hope to see you again soon.

"Beautiful Property and Excellent Staff"

5
Road52916184745, Banks, Alabama 04/12/2018

We went to Birmingham because I have a very premature Granddaughter at UAB. By the time we got to the hotel we were very tired. Check in was quick. The beds were awesome and we woke up refreshed and enjoyed a great breakfast.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! I am glad you enjoyed your stay. Congratulations on your new baby!

"Miss Guess"

5
User 20/11/2018

Talk with a lady by the name of Angel over the phone. She was very polite and knowledgeable of the rates and what kind of discounts at she could offer us. Looking forward to meeting her during our visit there in Birmingham. She gave me her up most respect. Guess To Be

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We look forward to seeing you soon!

"Great!"

5
HeatherEscoe, Athens, Georgia 20/11/2018

Great staff. Great rooms. Great breakfast. Great stay! I would most certainly stay here again in a heart beat!! They made me feel right at home when I spend a lot away from home, that Is important!!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the great review and we look forward to seeing you on your next visit!

"Birthday trip"

5
tiffanybrown74, Birmingham, Alabama 11/11/2018

We stayed at Best Western for a night while celebrating my husbands birthday. We got wonderful customer service from check in all the way to check out. We had a large spacious king suite. The bed was comfortable. The hotel was quiet and tucked away so There is no street noise but only a few miles to stores and places to eat.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so glad the birthday weekend was a complete success and thank you or choosing to spend it with us!!!! Your birthday next???? Come back to see us!

"Great Service - Like Home away from home!"

5
User 09/11/2018

After a long day working, then a 3 hour drive that turned into 6 due to traffic, I arrive at my first hotel near 11:30pm. Hotel X had over booked and I was the lucky looser. (Be careful with 3rd party reservations, property gets priority). The Hotels.com customer service worked some "magic"(slow but steadily working on it), so at about 2:45am, I walk into the Best Western. The Wonderfully Sweet Woman at the front desk greeted me with a smile. Her name is Bonita. She was so extreamly welcoming and positive. There was still a little problem with the reservation. Apparently, the "Magic" happened after midnight, so the new reservation was made for that day....which meant our check in wasn't until 3:00PM!! Realizing why and how the reservation was messed up, She got it fixed! ...and I got into a room by 3:00AM. I really hope someone in management from Best Western in Birmingham/Inverness, AL reads this post. Bonita diserives an Award for Customer Service!!! She was so completely understanding, warm, helpful, and caring that I was actually No Longer mad or aggravated at the situation. SHE EVEN OFFERED TO HELP MY WIFE BRING THE LUGGAGE IN while I parked the truck!!!! My room far surpassed my expectations! Super clean, TV an cable was updated and the channel guide actually matched the channels! Breakfast was hot and delicious! Every other staff members we have had interaction with has been pleasant and helpful... But Bonita is the BEST!! Thank You so much, Mrs B!!! Sincerely, Dave & Chrissy Underwood We also want to say a special Thank You to Hanna for tipping us off to Great Deals offered to long term guests! Got our company a nice place to stay when we are in town! Thanks Again Hanna & Ms.Carol

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We certainly are pleased to have you as a guest in our hotel!!!! It was great meeting you and I appreciate that you have brought the company business with you! Thank you for letting me know that my hotel and my staff have met and exceeded your expectations! Enjoy your stay and if there is anything you need do not hesitate to let me or my staff know!

"decent Best Western but a/c did not work well"

3
hsmomcharlottenc, charlotte, NC 21/10/2018

This hotel was clean and the rooms were nice, but the air conditioning did not cool the room well and was extremely loud. There was no pool and breakfast was only average. They needed more variety. I might stay here again if the price was right.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! I will check on the air conditioner in the room you were in. Our pool is still open-it isoutside in the back. I'm sorry you missed that. I hope you will visit us again.

"Staff"

4
User 19/10/2018

Hannah Was the best front desk clerk that i have dealt with in a few years !!! and I travel a lot for work. She was knowledgeable of the area and where to eat . And where the shopping malls were. Over all she was the best that i have experienced.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!! I appreciate you letting me know that Hannah gave you excellent service and that we were able to meet and exceed your expectations!!! Thank you for staying with us!!

"Motorcycle trip"

5
Michael T, Warren, Ohio 15/10/2018

Stopped here on my motorcycle trip from Ohio down to Gulf Coast then on to Texas. Staff was very nice very helpful gave me coupons to use for dinner at restaurant across the street which was totally awesome. Staff let me park my Harley right up by the building up front. My room was very nice and big. Would definitely stop back here again.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us!! We are so glad that you enjoyed your stay! Thank you!!

"four city tour"

4
User 29/09/2018

The hotel was hard to find but once we arrived and got checked in which was a good experience staff was great and helpful rooms was very clean and tidy close to food locations beds was nice and firm will recommend to others who is looking for and nice quiet spot to visit average continental breakfast and best of all pet friendly for service animals

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Birmingham Inn and Suites for your recent stay. We are excited to know you enjoyed you stay. Thank you!

"EXCEPTIONAL Customer Service "

5
User 27/09/2018

My stay was excellent! The young lady who greeted me at check in, I believe her name was Meshia, was extremely professional, attentive and welcoming. Customer service seems to be a priority at this location. Every staff person I had the opportunity to speak with was exceptionally kind and accommodating! Breakfast was great. The room itself was a little dated, but very clean.

"Great nights rest"

5
User 12/09/2018

On our vacation and we needed a place to lay our heads for the night and this place more than meets our needs. The staff was so friendly and helpful. The room was immaculate. The bed was just what our weary bones needed and in the morning there was breakfast waiting on us. This is a roadside value stop.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying at our Best western Plus Birmingham Inn & Suites! We are so glad you enjoyed your stay and that we were able to meet and exceed your expectations! We hope to see you again in the near future!!

"In town for job interview!"

5
William J, Glen Allen, Virginia, United States 11/09/2018

I brought my daughter for a job interview at Birmingham Zoo. The hotel is in a nice area and very quiet. Very clean and nicely decorated. What impressed me most was how friendly, caring and cheerful the front desk staff were. We had to be at the zoo at 6:30 AM and would miss breakfast so Misha had a to go breakfast waiting for us that morning. She had just worked a double shift and was still cheerful and wished my daughter luck. Angel and Raven were also friendly and helped us with where to eat and getting around town. Every time we walked by them they would acknowledge us. I will definitely stay there again when in town! I can't say enough about these three!!!

"Private, comfortable & affordable"

4
miepiphany03, Auburn, Alabama 10/09/2018

I live in Alabama,just not in Birmingham. When I have events, this is the only place I want to stay. I have been fortunate to meet the right host and they are very patient and always give me the best rate possible.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!! We appreciate you choosing Best Western Plus Birmingham Inn & Suites!!! We look forward to your next visit!!!

"Labor Day passing thru"

5
Tammy D, Zachary 06/09/2018

THe staff is very friend/y, smiling & helpful. The hotel is very clean, quiet area, Value wasnt bad either for the night being Labor day. It overlooks the mountain & town which is pretty cool. You could see the sunrise set. Temperatures was great there. Misha gave us things to do & nice places to eat. Cowfish was a great place to eat. Neat atmosphere. Breakfast was more than your standard hotel breakfast. Enough towels in the bathroom & good size to use. We would recommend anyone to stay here.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
What an awesome review! We appreciate you staying with us here at Best western Plus Birmingham Inn & Suites! We are glad that you enjoyed yourselves and hope to see you again during your next trip through the area.

"Headed to ATL to watch Auburn Tiger Football."

5
User 03/09/2018

Enjoyed our stay! From the time we walked in, until we left. Everything was perfect. Angel and Hannah were very helpful. They made check in and check out very easy. The GM, Carole is very nice and friendly. If ever in Birmingham again, we will be staying here.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the AWESOME or should I say "AU"Some review!!! Glad you enjoyed your stay on the way to the AUBURN game!!! I am always glad to hear my staff has delivered superior guest services to our guests!! See you next time in our beautiful city!!!

"Birthday trip to Memphis"

5
Carlos N, Ocala, Fl./Puerto Rico, United States 19/08/2018

Enjoyed this Best Western Plus. Would gladly stay here again. It made our stop to see Elvis less stressful knowing we were in a good neighborhood in Birmingham. Thank you for making my birthday trip a success.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Happy Birthday!!!! We are glad to have been a part of your special trip!! Thank you for staying with us here at Best Western Plus Birmingham Inn & Suites!!!!

"Could be the BEST VALUE in Birmingham!"

4
Joshua J, Plymouth, Indiana, United States 13/08/2018

We had a great experience! We had a group of 27 that traveled to Birmingham from Plymouth, IN for the annual Motion Student Conference hosted by Church of the Highlands at the Downtown Legacy Arena. The entire staff at this Best Western Plus location was fantastic! Since we were a large group, the staff went ahead and Pre-Checked us in. This made it so nice, we were able to just walk in the front doors, grab our room keys and go settle into our rooms. The rooms were very clean and even smelled nice (How often could you say that about a hotel room under $130/night). The rooms were very spacious and the beds were some of the most comfortable I've ever slept on. Free breakfast in the morning was quick, hot and tasty! Not to mention, nice on the wallet :) I would suggest this hotel to anyone that is traveling to or through Birmingham, AL - I would also suggest that if you happen to be in Birmingham on a Sunday, visit one of the many Church of the Highlands locations for a worship service!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Josh!!!!! We are so glad you and your group had such a wonderful stay!!!! You had a very good group of kids and we really enjoyed being of service to all of you! Make sure you give Shannon a call to book your rooms for next year-people are already booking so we want to make sure you aren't left out!!!! See you next year!!

"Kristen"

5
kristenbagwell333, Oxford, Alabama 02/08/2018

This hotel was Wonderful. My family accompanied my husband on a business trip, and the suite was plenty large and had all the amenities. It even had a small stove top. The swimming pool was very nice and included towels. MISHA, at the front desk was fantastic and took care of every request. Very friendly. She definitely helped to make our stay worth it! The location is perfect and close by to so many options.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kristen!!! I am so glad to know that you and your family had a wonderful stay here at Best Western Plus Birmingham Inn & Suites! Thank you for mentioning my staff as providing your family with superior service. We appreciate you!

"Best in Birmingham"

5
User 30/07/2018

This place was the best hotel I've experienced in a long long time. For a budget friendly establishment, I was overly impressed. It was spotless. The staff was superb. I hought I had an issue with housekeeping knocking on my door at 8am, but 1) I failed to put up the dnd sign, and 2) the staff explained to me that not everyone actually checks out so housekeeping doesn't know ahead of time who's gone and who isn't. They cleaned the property so flippin well, that I backed all the way down with my almost complaint. There was a conference going on in Birmingham with gobs of teenagers and that place STILL looked immaculate. My sister was staying at a Hilton property and it didn't come close to the look and feel of this BW. Of special mention, there's a lady working the front desk, Misha I think, who is the happiest hotel clerk I've ever run across. She smiled and knew what she was doing. She answered all my questions and made me feel like I really was welcome. The lady who handled my reservation over the phone, I forgot her name sorry, was also one of the most helpful and knowledgeable hotel staff ever. I've stayed at many many hotels and resorts all over the world, and these people were great. I want to give credit to the housekeeping also. Everyone knows that cleanliness of the hotel makes all the difference and they killed it!! All the hotels I've stayed at in Bham, and this is my new go-to. Beds were comfy, well appointed jr. suite, location on 280 is ideal, and I got much more value than what I paid for.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome!!!!! We are so happy that we were able to meet and exceed your expectations! We appreciate you taking the time to tell us of your experience and we are so glad to welcome you back to our hotel the next time you come to Birmingham!

"Lewis Family Reunion"

5
User 30/07/2018

Spectacular!! The rooms were clean and comfortable. The staff was excellent and food and pools were delicious and lovely. The atmosphere was awesome. We had a wonderful time over weekend for our reunion

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so happy your family reunion was enjoyed by all! Thank you so much for choosing Best Western Plus Birmingham Inn & Suites for your stay! We welcome you back the next time you are in town. Thank you!!!

"Great hotel!"

5
Okie711, Oklahoma 16/07/2018

We stayed here for the second year in a row on our way to Panama City Beach. The family suites are awesome! The staff is friendly and helpful and the breakfast is great. Good location near restaurants. We will return next summer!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the great review! I always love to hear that our guests love our hotel and have plans to return! Thank you for staying with us again and we will see you next year!!!

"Great Stay!"

4
pattydoro, Michigan 09/07/2018

We stayed here during our road trip from New Orleans. I got it through a third party deal with Hotwire. The hotel was great, and in a good location. There were plenty of shopping malls and restaurants nearby. The room was clean and nicely decorated. The breakfast was average (egg omelets, ham and waffle sticks) but pretty good. The hotel staff at the desk were very pleasant and helpful. My only criticism was that after we returned to our room after breakfast, they had already tossed our bedding and threw our full box of pizza away. We had already put our luggage in the car, but hadn't checked out, it wasn't even 9:00 yet, I mean really? I wanted to give it a 5 rating, but because of that incident I just couldn't. We didn't even bother to complain, just got in the car a left.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you choosing us for your stay. I apologize about the pizza-the housekeeper probably saw you leave the room with your luggage and with no property in the room assumed you were gone. We are glad you enjoyed your stay and hope to see you again next time in the Birmingham area.

"Late Check In June 30, 2018 around 2am"

5
angelaherrera7, Tatum, Texas 08/07/2018

My family and I were traveling to SC from TX and stopped in Birmingham for the night. Mesha the desk clerk on that evening was amazing. The room was clean and had plenty of room. I would definitely recommend this place!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Angela! I am so glad you and the kids enjoyed your stay. It was a pleasure speaking to you before your arrival! We hope you will stay with us your next trip through!

"Genuine Hospitality"

5
User 03/07/2018

I travel to Birmingham, Alabama at least twice a year, and I always stay at this hotel. The rates, amenities, décor, and staff (Hannah, Angel, Misha, Arvina) contribute to my summer and winter enjoyment.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank yo so much for continuing to make this your home away from home! It is always a pleasure to see you and I appreciate you mentioning the service my staff provides for you. We will see you again in a few months!!!

"Hotel shows gracious hospitality to large group of young baseball players"

5
montrosetraveler2018, Fairhope, Alabama 02/07/2018

Our baseball team choose this hotel as home base for our players entered into the state baseball tournament. The staff handled the large group of boys and families with tact and consideration for all. The boys were allowed to have a good time within limits while considering the needs of all other hotel guests. The breakfast was good and constantly restocked so everyone had fresh food. The special rate given to our large group made it affordable for all.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! We are so glad to have hosted your team during their playoffs! They were a pretty good group of boys! I am glad they had a good time and that everyone enjoyed their stay!

"Great staff, rooms, breakfast and service"

5
tosborn42, Perdido Key, Florida 25/06/2018

I've stayed at this hotel a few times over the past year and Carol always goes out of her way to make her guests feel like family. This past week, the staff grilled burgers and hot dogs for the guests during the early evening. Property was recently renovated and the rooms are very comfortable, and internet works great. It's nice to have a "Home away from Home"! Will be back next visit to the area.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Tom for the totally AWESOME review! As always it was such a pleasure to see you! I am so glad you were able to join us for Kickback Wednesday-a new thing we are trying a few Wednesdays a month-grilling for our guests with time to mingle and get to know each other. Look forward to seeing you the next time you come through Birmingham and as always, thank you for choosing Best Western Birmingham Inn & Suites!!!!

"Home away from home"

5
User 22/06/2018

I have been staying here for the last year on a weekly basis. They always have clean rooms, and a courteous staff. Beautiful area with Oak Mountain nearby. The complimentary breakfast is great also. Sandra and Hanna always greet me with a smile, and are there if you need anything. If you are in the Birmingham area, I would recommend this hotel if you want a pleasant experience with friendly staff.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much Mr.Woods for the AWESOME review. We appreciate that you are with us every week and we do hope we offer the closest comforts to being away from home as possible! Thank you also for mentioning the services and attitudes of my staff members. We aim to provide superior service to every guest every time. We look forward to seeing you next week!

"Great hotel"

5
forrestfire27, Lakeland, Florida 20/06/2018

After a long hot day on a motorcycle, we pulled into this hotel. All I wanted was a cool room and something to eat. Misha was working the front desk. She greeted us with a beautiful smile and welcoming attitude. She also helped us get food delivered to the hotel. Which was a blessing after 550 miles in the hot sun. The bed was soft and heavenly. I actually looked to see what brand it was. We also enjoyed the full breakfast the next morning.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the AWESOME review! I will make sure Misha knows how much you appreciated her! We appreciate you choosing Best Western Plus Birmingham Inn & Suites! We hope to see you again soon!

"People that actually care!"

5
phillipscameron266, Birmingham, Alabama 23/05/2018

Mrs. Carole Glover a lovely woman. Professional and a asset to her position as a general manager for the Best Western Plus in Birmingham, Alabama. Plus her compassion for her guest is overwhelming. At the front desk Mrs. Misha you can not find a desk clerk and host anywhere as more professional and willing to accommodate her guest. Also is an asset to the Best Western Plus in Birmingham, Alabama and she always has a smile on her face. Mrs. Angel desk clerk and host as well is second to non herself compliments the same as Mrs. Misha. The Directer of Sales Mrs. Shannon beautiful, smart, and intelligent is always trying to do the best for the Best Western Plus in Birmingham, Alabama and then some! Last but not least Mrs. Hanna in house keeping is very hardworking, pretty as well and always greets customers with a smile as well as Yes Mam and Yes Sir. PS Not discluding any of her staff because they all do a job well done. We just know these 5 staff by name. Sincerely Cameron Phillips and David Phillips room 408 we Thank you again!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Cameron and David for the AWESOME review!!!! We appreciate you recognizing each of our employees! Our goal is to provide superior service to every guest, every time! I am so happy to hear that we have been able to both meet and exceed your expectations!

"SGT"

5
User 23/05/2018

Absolutely some of the best hospitality and customer service. Great hotel to stay at and would definitely recommend if ever passing through the area and need a nice place to stay. Great atmosphere, clean rooms, noce breakfast and feels like a home away from home. Management is very attentive to all guests and is on top of who's staying and accommodating for guests. All staff speak when in passing and always greeting with a beautiful smile. Thank you Mrs. Carole and your staff for all your hard work and dedication to providing great service and a great place to stay!!! 5 Stars ??????????

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Jason!!! We appreciate the Awesome review! It was a pleasure meeting and speaking with you. I love to hear that my staff is providing superior service-that is our goal-to treat every guest to superior service! Thank you for choosing Best Westrn Plus Birmingham Inn & Suites for your stay. We look forward to seeing you again soon!!!!!

"Great Hotel - Friendly Staff"

5
SMKJLK, Festus, Missouri 15/05/2018

We had a great stay at this hotel. The hotel is very clean and the staff was extremely friendly and accommodating. Misha at the front desk was so friendly and helpful. She went above and beyond to make our stay the best it could be. Overall a great hotel at a great price.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the AWESOME review! We appreciate you choosing Best Western plus Birmingham inn & Suites for your stay! Thank you for recognizing Misha as giving you exceptional service! This is her first week so it is great to hear how she is doing! Come back and see us soon!

"Beautiful"

5
User 07/05/2018

This was a beautiful hotel, and excellent for the price. Hotel staff was friendly and I would definitely recommend staying here. Having a quality complimentary breakfast was a plus. Only wish we could use the pool during our stay since it was nice weather

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us! We just had the pool renovated and we can't open it until it gets inspected next week to make sure everything is perfect. We hope we will see you again soon.

"Great Hotel with a Great View!"

5
davidandjess, Hartselle, Alabama 03/05/2018

The hotel was very clean, quiet, and conveniently located on Highway 280. The hotel staff were great. Lawrence and Angel made check in and check out very easy. I would recommend this hotel if you are staying in the Burmingham area.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thanks David and Jess for the AWESOME review!! We are so glad you enjoyed your stay and we appreciate the recommendation!!! Hope to see you again soon!!!

"Awesome stay"

5
Arthur G, delaware, United States 30/04/2018

This location is out of the way from the hustle and bustle of the city, yet awesome dining is close by, as well as other venues. The staff here is awesome, the rooms are great as well as this is a fairly priced location. i would category this location as home away from home.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the AWESOME review!! We are so glad that we were able to meet and exceed you expectations! We hope to see you again soon.

"Hotel Rating"

4
User 27/04/2018

Enjoyed my stay. The hotel was clean and the staff was very friendly. The location was good. I really enjoyed the breakfast and liked that it was available quite early. The rooms were pleasantly spacious rooms.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing to stay with us!

"Very pleasent stay"

5
BigJoBR, Baton Rouge, LA 24/04/2018

This was our first stay at this hotel and was very pleased with our stay. The room was very clean and the furnishings seemed up-scale. The hotel location was located far enough away from noisy interstate and local traffic. The hotel was located off highway 280 in some beautiful hills. The breakfast fare was typical and good. The only down side I found was about a 5 minute wait for the hot water for the shower. We will go back to this hotel again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you choosing our hotel for your trip! We are glad you enjoyed your stay and are looking forward to your next visit!!

"Away from the highway ..whew"

5
FoodBucketList, Troy, Alabama 17/04/2018

Room was clean and comfortable. The hotel is located on top of a hill, isolated from the traffic and noise. All the amenities and friendly staff. There is a shopping center nearby with restaurants but unfortunately none within walking distance. I will make this my go-to when in Birmingham for work.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Birmingham Inn & Suites! We are so happy you enjoyed your stay and we look forward to your next visit!!

"Happily Satisfied"

1
mccallfelicia40, Atlanta, Georgia 17/04/2018

I had a wonderful experience staying at the Best Western Plus of Birmingham. The staff was great and the location. I would recommend evertone to stay at this location. There were a lot placea to shop and restaurants to eat.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Felicia for staying with us! We are so glad you enjoyed your stay and look forward to seeing you again.

"Pleasant stay, all you need while on the road."

5
Balkan99, Chicago, Illinois 05/04/2018

First time in Best Western and looking forward for another stay. Nice hotel, very secluded and safe location, not far from highways even from I-65 where we were traveling on. Many food places, near by to chose from. Hotel itself is remodeled, clean and cozy. We liked the location and appeal and booked when arrived, through one of the travel apps. Great value. Highly recommending,

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your recommendation and awesome review!!! We are so glad we were able to meet and exceed your expectations! Welcome to the Best Western family and we hope to see you again the next time you are in town!

"Very nice hotel"

4
User 01/04/2018

This was a very nice hotel. The staff were pleasant and showed real southern hospitality. It was so nice to be able to wash our clothes since we are on the road for two weeks. I would recommend the first floor rooms because I was able to get great views from the back. The rooms were nice and everything was clean. The breakfast was good with a variety to choose from. I would highly recommend.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the awesome review!! We are glad yo enjoyed your stay and we are looking forward to seeing you again soon! Happy travels!

"Fun in Birmingham"

5
tahirapta20055, Ohio City, Ohio 30/03/2018

We stayed at the Best Western Plus on Corprate Ridge drive in Birmingham. From start to finish it was awesome and there was one person we have to say Thanks to. Angel T. At the front desk was so awesome and she was the first face we saw. She was at the front desk with a smile and so very helpful. Any questions we had she answered and made sure our stay was enjoyable. Thanks Best Western for everything!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for choosing Best Western Plus Birmingham Inn & Suites for your recent stay!! Our goal is to make every guest happy every time and we appreciate you taking the time to let us know you were happy!! Angel is very happy this morning because not only did you mention her name, you were the review that doubled her incentive bonus ! We do hope to see you again!!!

"Friendly and Understanding Staff"

5
kmbrownie, Appleton, Wisconsin 30/03/2018

Our family was driving from Wisconsin to Florida. We tried to drive straight through but we got too tired and decided to stop. I booked a hotel on a third-party site and received the confirmation email, however when we checked in, the hotel had no record of the confirmation. The desk attendant, Lavina, was incredibly understanding and worked hard to get my family into a room. We only stayed there for four hours but the room was clean and spacious. Thank you Lavina!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Mr. Brown for choosing Best Western Plus Birmingham Inn & Suites for your stay! I am aware of the third party mix up and am happy to know that Arvina handled the situation for you and in the end you were happy- that is our aim. Thank you also for mentioning Arvina by name it gives them incentive to know they are appreciated!!!

"Great place to rest"

5
Debra B, Millen, United States 30/03/2018

I looked for reviews on this hotel and found many positive reports. We were traveling from Branson, Missouri on our way home to Georgia. We were greeted by the desk clerk I believe his name was Lawerence and he greeted us with a smile and was very helpful in choosing a room for our short stay. Would definitely recommend this hotel to anyone traveling in the area.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Debra!!!! We appreciate you choosing Best Western Plus Birmingham Inn & Suites for your stay!!! Thank you for letting me know how well of a help Lawrence was to you. Our goal is to make every guest happy every time. Come back to see us!!!

"Great Hotel"

5
Olu44, Birmingham, Alabama 29/03/2018

This hotel is wonderful. Every time I'm here, I have a great experience. All the managers and staff are so friendly and helpful. The front desk assistant, Angel, is awesome and such a good worker. The breakfast is good and the rooms are clean. The many staff members at this hotel are excellent!!!!!!!!!!!!!!

"Home away from home."

4
harryotto62, Austin, Texas 17/03/2018

Clean rooms, love the breakfast, easy to access different stores. I love the express check that was offered by Tadarius. He made the process of staying here easy and answered any questions we had! Only negative is the side doors doesn't work with keys but Tadarius explained to us the issues and helped easy our worries! We love this place and have already made another reservation to stay Thanks

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much Harry! We are so glad to hear that you enjoyed your stay and have already made plans to return!! We look forward to seeing you again in the near future!!

""LOOK NOR FURTHER!!!!!!!!""

5
sagetsha, Atlanta, Georgia 13/03/2018

When i say ANGEL that what she is , not only is that her name thats what she exemplified !!!! Wonderful customer service and always greeting me and others with a warm smile. I ask her for places to visit while i was there and she already had locations printed out and told me of a few places that a MUST see!!!! The hotel staff was very nice and the places not only smell good and LOOK good it was alllllllllllll GOOD!!!!!!! I truly enjoyed my stay cant wait to stay there again and I would recommend this hotel. I personally give them a 5 (*)= FIVE STAR

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the AWESOME review!!!! Yes, Angel is in fact an angel and I do appreciate that you mentioned how much she was able to assist you. That is what we aim for - complete guest satisfaction that will bring you back to our hotel again and again. We hope to see you again soon.

"Great Hotel, Great Customer Service"

5
Keith2103, Chicago, Illinois 11/03/2018

Came to this hotel Friday night, everything was close and easy to find. Breakfast was great, clean room. The night clerk Todarius was amazing we needed extra blankets, he was fast and had smile while bringing them to us. Also our remote for Tv wasn't working and he had no problem bring us another one. I will be back here to stay.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Keith for the thumbs up! We are glad you enjoyed your stay and we look forward to seeing you on your next trip!!

"Feels Like Home!"

5
Bob O, Birmingham, Alabama 20/02/2018

My wife and I stayed at this Best Western last week and the experience convinced us to stay again when we returned to Birmingham this week. The hotel is spotless. Ashley, Chetna and Napolean all do a superb job at keeping the rooms and the building clean. They were all so nice and friendly and went out of their ways to accomodate us. Angel at the front desk was a life saver! We had computer, printer and scanning needs during our visit and when we ran into problems, she took care of everything, always with a smile on her face! We really felt like it was our home for the few days we were there. We have never stayed at a Best Western before, but our experiences at this location have made us loyal customers.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Awesome review!!! Thank you so much!! I am pleased to know that my staff exceeded you expectations by providing you with superior service! Our goal is to make sure that you are as close to comfortable here as possible while you are away from home. We appreciate your loyalty and look forward to your next visit here!!!!

"Great hotel, great rates!"

5
Diane4Pat, Cullman, Alabama 02/02/2018

My husband's comment after checking out was, “This was the nicest Best Western we stayed at this entire (4 week) trip, and it was the cheapest!” Granted after finding it in rush hour traffic, we needed a good stay. If you plan on staying there, don't arrive during rush hour! It's a nightmare!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Again we do appreciate the great review! We are so glad you enjoyed your stay! Sorry about the rush hour traffic-all I can say is it's like a mini Atlanta all over Birmingham when everyone gets off work! We do hope to see you again on your next trip through our beautiful city. Enjoy the rest of your trip!

"Spruced up older hotel, good value"

3
Dad05, Austin, Texas 31/01/2018

I am on the fence about 3 or 4, in the end I decided to stick with my 3. I used to stay at this hotel when it was a Wingate, it was very tired and worn out. They have spruced it up with fresh paint and carpet....but the bathroom is still old. I will say, this hotel is a good value; I paid $72 and in recent weeks I paid $81 at HI Express and $92 Hampton at Lee Branch (both nearby). Also, my wife wants me to tell you that the water pressure in the shower is very weak and the water was not very hot. Breakfast was on the low end of adequate; eggs watery, no yogurt or cottage cheese and the coffee was a syrup mix (not brewed coffee) which is a very weak offering. I'm in the hospital business and we serve this lame coffee at some facilities. It's embarrassing and I admit it.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! We appreciate your response for your recent stay.I will look into the water pressure issue. I'm sorry that you may have overlooked our new Perfect Parfait yogurt machine while probably expecting to find the small individual containers. I do hope to see you again soon! Thank you again for returning!

"Helpful staff, clean facility"

5
288deborahk, Danville, Virginia 28/01/2018

Stayed on a family trip in December 2017. BW was easy to find and access from the highway. Clean rooms, comfortable beds. Staff well informed about the area and local attractions as well as friendly to customers. Breakfast was good and a nice variety offered.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! We are so glad you enjoyed your stay and look forward to your next visit with us!

"Hampton / Hilton Garden / Hyatt Place Equivalent - $40 less"

4
CareyRichard, Hattiesburg, Mississippi 19/01/2018

Comfortable, clean rooms. Reliable, fast wi-fi. Good restaurants nearby. Rush hour traffic on 280 can sometimes be a problem but generally accessible. Not much breakfast to speak of but similar to most properties under $125. The rooms are large and in 2018 were fresh and well decorated.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! I am happy that you were happy and that we were able to meet and exceed your expectations! We hope you will stop by again next time in town!!

"Nice Stay in Birmingham "

5
Romo29, Louisville, Kentucky 05/01/2018

We spent 2 nights in this hotel and surprisingly it happened to be one of the best experience we have had. The hotel is well located, in a quiet area and there are a lot of restaurants close by. Check-in didn't take long. When we got to our room we kind of looked around just check if everything was fine due to some of the reviews we saw before going, some of them not so good. Fortunately everything looked fine: clean and cozy bathroom, plenty of towels; bedroom is large, clean sheets and comfortable bed; modern TV with a lot of channels, free Wi-Fi; heater and AC working fine; coffee machine and fridge. Breakfast is included and is buffet style like other hotels. The only thing about breakfast is there is not too many options. It was a pleasant stay and we will come back and recommend to other people.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for choosing Best Western Birmingham Inn & Suites! We are so glad we were able to meet and exceed your expectations! Please join us again on your next trip through Birmingham. Happy New Year!!!!!

"Ok stay"

3
rachellep2018, Annapolis, Maryland 03/01/2018

Perfect location as it was 2 miles from family so we didn't need to rent a car! Hotel & room a little dirty. VERY noisy...the 2nd floor is a balcony type set up...bad bad design flaw. There were several groups during our stay and well morning & late night were not leisurely.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! Happy New Year!

"Poor Condition of room"

2
User 03/01/2018

Our heater or window leaked. the floor was soaked by morning. I reported to the manager. She gave us 5,000 reward points for our trouble. 3 wet suitcases and a ruined laptop. I was very unhappy with the quality of the room and service. This is the second time we used this hotel. Never again!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do again apologize for the problems you experienced. We did further take care of your situation yesterday as you should have received an email to that effect. We hope that will further satisfy you.

"A ONE NIGHT STAY AT B/W OFF US 280"

4
David C, LATTA, United States 02/01/2018

I needed to get a recharged after driving all day and knew that most B/W Plus properties had previously provided good service. This property was no exception. I enjoyed the rest. The price was reasonable and the all around service was pretty good.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for staying with us! We hope you have a great New Year!

"Stayed here for a little over a month"

4
Brandy_N1975, Tulsa, Oklahoma 01/01/2018

We were in town for work and stayed here for about 6 weeks so I feel like I got a good, honest description of the hotel. Clean parking area, well lit, and hotel is in a safe location. The hotel is centrally located within a short drive to many food and shopping options. Wifi was strong and I had no issues. Lobby area inviting, actually nicer than the rooms I thought. Breakfast wasn't so great. While the breakfast area is inviting and holds alot of people, if you go at certain times the food ran low. Eggs were always fine and there was waffles and yogurt and muffins. The potatoes were always undercooked, no matter how many different days I tried them. The meat option seemed to mostly be canadian bacon which was fine, just would have liked more options. The staff seemed mostly on the newer side (not quite up to speed on everything) but everyone we encountered was friendly. The front desk always had plenty of quarters for the laundry and I was provided free laundry soap when I ran out once. There is one washer and one dryer and sometimes it can be a wait to use it but both worked fine and got the job done. Due to checking out for a couple of weekend trips, we got to stay in about 4 different rooms during our stay. If you can, get the junior suites (I think that is what they are called). These are more spacious with a sofa and coffee table in them. The regular rooms were fine and had the same amentiies with the exception of the sofa/coffee table. The air conditioner worked great. My only complaint was that even though we had our Do Not Disturb sign on the door, there was 2 different times that housekeeping knocked and entered our room before we could get out of bed. Was not happy about this and did report it. Our rooms weren't immaculate, I did find a hair on the toilet once and in another room there was some dust but all in all there were fairly clean and nothing I needed to complain about. All 4 rooms had comfortable beds. We would absolutely stay here if in the area again as this hotel provided everything it promises and the rate was great for what we received.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Brandy we appreciate your input and are glad you stayed with us. We look forward to seeing you again soon. Happy New Year to you and your family!

"Good place to stay"

5
James A, Ithaca, United States 30/12/2017

This was a good motel. It impressed us from the first time we saw it at the end of 500 miles in the car that day. The exterior was impressive. The lobby and adjoining inside pool made a good second impression. When my wife found the complimentary "rubber ducky" on the shower in the bathroom she was impressed with the extra touch.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you!! Happy New Year!!

"Great Location on 280"

4
Chris M, Tampa, Florida 25/12/2017

Hotel is about 20 minutes from downtown Birmingham and located 5 minutes or less from a variety of shops and restaurants, of which there is literally something for any taste. Very quiet location with clean and comfortable rooms and beds. Good breakfast in the mornings until 9 on the weekdays with a variety of hot and cold items. Only complaint was the front desk staff could have been friendlier and more welcoming. Was rare if they smiled or acknowledged your presence. Would stay here again for future Birmingham stays as the hotel is an excellent value for the money.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Chris, Thank you again for staying with us this past week. We are pleased you enjoyed your stay and look forward to seeing you again! I have addressed the issue with my staff and do apologize. We hope you had a great Christmas and have a wonderful new year!

"Southern hospitality at its finest"

5
User 22/12/2017

Outstanding customer service, clean and comfy rooms, nice breakfast and pool area. We arrived late after driving for 10 hours and Carole went above and beyond to make our check in easy and quick. We are extremely impressed with the service! Thank you again!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kelly! We look forward to seeing you again next time you are coming through Birmingham. It was a pleasure meeting you. Happy New Year!

"Great room & service"

5
X5194LGjamief, Port Clinton, Ohio 19/12/2017

What can I say very nice room , staff, food & location. The service at breakfast was friendly, they kept the food stocked & tables clean. The dining room overlooked the pool so you could tell the weather for the day! Check in fast & friendly as was check out. Thank you for the hospitality. I'd come back. Or go to another BW

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Jamie for such an awesome review! We are so happy you enjoyed your stay! We hope to see you again soon. We hope you have a great Christmas!!!

"Door wouldn't lock."

2
User 08/12/2017

Room door would not lock the night of checkin and upon checkout I determined that if I lifted on the handle it would align the mexhanism to lock door. Unacceptable with my pregnant wife inside. Desk clerk said he would "pass it on"

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us. I do apologize for the problem you experienced while with us. There are three locks on the door. We would have been glad to have moved you if we had known your lock wasn't working properly. Again I do apologize.

"Very comfy "

4
hoosierboy72, Louisville, Kentucky 06/12/2017

The wife and I stayed here on our way to New Orleans. Check in was a breeze. The place looked remodeled. Our room was very nice. The bed was very comfortable. If you are looking for a hotel that is clean, safe, and cheap this is your place.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you! We are so glad you enjoyed your stay and we were able to make your stay enjoyable! Thank you for the great recommendation!

"Excellent value"

5
rachelv655, Kitchener, Canada 01/12/2017

Room was clean and updated. Bed very comfortable. Room generous sized. Breakfast was okay. We stayed for 6 days and pastries were stale every day. We had an issue with all the lamps except 1 not working, but it was resolved.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! We appreciate your recognition of the staff and we are so happy to have been able to accommodate you.

"A pleasant oasis on a road trip"

5
Brad C, Fairview, North Carolina 30/11/2017

We were traveling from Louisiana to North Carolina and decided we'd had enough of the road for one day. Instead of staying near the Interstate, we opted to take a small detour to this Best Western because the price was unbeatable, less than $70 on a Friday night. The low price turned out to be the least impressive quality. The staff (who I phoned directly and made the reservation with) were unfailing professional and polite. Always a bonus when you've been on the road all day. We were also super impressed with the room. It was 100% shipshape. The bathroom was spotless. The bedroom the same. The decor was modern, with photography of area landmarks (Vulcan, etc.) adding a nice local touch. It was also a little unusual in that it had a king bed and a nice long sofa on which to relax, instead of the typical one or two overstuffed chairs. The bed was a little more to the firm side than the soft side and very comfortable, as were the pillows. The free breakfast was solid, with a fair number of food options. The next time we're in the area, we'll definitely consider a stay here. It's not a luxury hotel -- but the staff and management do all the important things right -- and that's enough to earn this property my business again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate you! Thank you for the great review and recommendation! We look forward to seeing you again.

"Great Location & Room--Breakfast, not so much!"

4
S3493MNcharlesb, Tyler, United States 29/11/2017

Their gym is pretty amazing and includes many extras not found in most motels--complete set of dumbbells, stretch bands, mats, exercise balls, etc. The room was clean & the bed slept well. However, they have "pillow top mattress covers" NOT "pillow top mattresses" as advertised. Plenty of electrical and USB plugs. Fantastic shower head, but extremely low water pressure (less that the usual). Lighting was ok. The breakfast would NOT be the reason you would stay at this Best Western location. It is the typical "out of the box, super high calorie" kinds of food that most motels serve nowadays, but lacked appeal. The ham slices had NO flavor even though they looked good. The other hot items were ok. The muffins and sweet rolls were of less quality and flavor than those usually found in other motels--NOT worth the calories for sure. And the juice bar was THE WORST I've experienced ever. They had three flavors that were watered down so much as to render them undrinkable. The dining area was very large, nice, clean, and open. I travel a lot, and from all appearance, management purchases the cheapest boxed food available and waters down the juices in order to save money. The good news is there are MANY excellent restaurants nearby that serve real Southern breakfasts, including Krispy Kreme Donuts. Overall we enjoyed our four nights stay. The location was good for us. The grounds and overall appearance of the motel are very nice and well kept. The multi-day discount made it a good value compared to other motels in the area at this time. However, given the breakfast and water pressure issues mentioned above, the value would disappear. If their prices were regular rates, and I would definitely choose another brand for the money and food.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your review! I did get the juice machine serviced yesterday and I do apologize that it wasn't up to par while you were here. I do hope we will see you again.

"Great stay...."

5
Ed O, Birmingham, United States 28/11/2017

We were visiting for the Thanksgiving holiday and found Best Western on Corporate Ridge very convenient for us to visit family and friends. Upon arrival, we were pleasantly surprised with a room upgrade. The hotel was decorated nicely and very clean. The staff went far beyond normal expectations to make our four night stay enjoyable. The breakfast was delicious and well prepared with a very attentive staff. We will be back.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate your review and are very glad we were able to exceed your expectations! We hope to see you again soon. Happy Holidays!

"Great place in Birmingham!"

5
F7669RCdonnam, Phoenix, United States 27/11/2017

Stay here while I am working in Birmingham. The owner is so genuinely friendly that if the place isn't perfect, I probably would overlook it! Clean, up to date, great location. Serves free breakfast. Has washer/dryer which has been so helpful on my longer trips.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Donna for the awesome review! You have been a great guest and we always look forward to your stays!

"Amazing room!"

5
198jacindar, West Point, Georgia 27/11/2017

Staff was very friendly room very nice. Bed sleep amazing espically since I was there for surgery. Breakfast was great. Would for sure go back and stay at this hotel again. Already thinking about making plans to do so.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate your great review! Our aim is to please our guests while they are away from home. We look forward to your next visit! Thank you for staying with us.

"Affordable and Pleasant"

5
William M, Birmingham, Alabama 18/11/2017

Had a friend in from out of town and we didn't want to spend to much for a hotel room, but we didn't want to stay in a “crap-hole” either, so we took advice from a colleague and stayed here. Room was clean, well presented, staff was friendly, overall a good experience.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your recent stay with us and for giving us such a great review! We are glad we were able to meet and exceed your expectations and we welcome you back to our property again soon!

"Excellent"

5
User 10/11/2017

We have never been to Birmingham, We went to the Alabama football game. The room was clean, bed was comfortable, breakfast was awesome. The staff was courteous and helpful. If we get this way again we will stay at this hotel.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Wow! What an awesome review! We strive to make your visit with us a comfortable one and I am glad that we met your expectations. We welcome you back again to our beautiful city! Thank you for staying with us.

"Best place to stay in Birmingham"

5
charlotterB3706OG, Summerville, South Carolina 09/11/2017

The entire stay was superb. A good sized parking lot for my rental truck. Peaceful room, comfortable bed. Easy access to the highway but far enough away so there was no noise. Very safe location, in the middle of a business Park. Extensive and yummy selection at breakfast. This will be my first choice always for staying in Birmingham

"Fun in Birmingham"

5
paulaX70YJ, Arlington Heights, United States 07/11/2017

This room was an excellent value. The room was updated and very clean and the bed was comfortable. The desk staff were professional and kind. The breakfast was good and served with efficiency. Overall a very nice stay.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for such an awesome review!!! On behalf of my staff we were very proud to be of service to you and meet your needs. We welcome you back the next time you are in town. We are glad you enjoyed your stay!

"BUGS!!!!"

1
Caroline G, Chicago, Illinois 01/11/2017

My husband and I stayed here for a weekend, only to be cut short by waking up to be bitten by bugs in the bed!! When telling the front desk discreetly, they turned it around and made it seem like WE BROUGHT THEM IN!! After checking out immediately, we contacted corporate and was told someone would get back to us. After never getting a response (10 days), we called back AND emailed the manager personally. We were then told by the manager, we had admitted to bringing the bugs and corporate was sending us a $50 gift card for our troubles. WHAT??!!! Needless to say...does anybody want a gift card?? We won't be staying at Best Western again!!! POOR CUSTOMER SERVICE to say the least!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do again apologize that we did not meet your expectations.

"Impressed"

5
bambamtj, Memphis, Tennessee 01/11/2017

i did enjoy my family stay here. Room was clean and comfortable and the breakfast was awesome. Price was great for this hotel, i wasn't expecting Best Western to be that great but as my 8 yr old daughter said Best Western Plus means its better than normal!!!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Love your daughter!! Thank you both for the awesome review!

"Great price"

5
brooko464, Florence, Alabama 25/10/2017

Great price, nice room. Traffic on 280 is horrible. Took me 45 minutes to get 12 miles from where I was for business to the hotel. Free wifi. Free breakfast. Nice corporate area. Plenty of parking. Nearby by lots of retail stores

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We enjoyed having you -Thank You!

"Beautiful!"

5
Cynthia B, Evansville, Indiana 23/10/2017

We had stayed in this hotel a few ago when it was a Wingate. It has been beautifully remodeled. We had a great experience from start to finish! We did not have breakfast there but it looked great and smelled amazing!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great compliments! We are glad you enjoyed the improvements!

"Great hotel for the price"

5
James S, Hernando, Mississippi 20/10/2017

The hotel was clean and comfortable. The management staff and employees were very friendly and accommodating. Great location with easy access to shopping and great restaurants. Check-in was fast and members receive a goody bag.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for staying with us! We are glad you enjoyed your stay.

"Needed some work"

3
376shermant, rogers, United States 18/10/2017

They failed to finish cleaning our room on the second day including making the beds and replacing the towels. the hot water did not work correctly you had to wiggle the lever which took a while to figure out. they had a power outage not there fault but just added to a bad stay. This is a nice hotel, they just need to pick up on some little things to make it worth the money.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Mr.Sherman again I do apologize for this weekend. We did have a transformer blow and were at the mercy of the power company to get it back up and running which was out of my control. I will however look into the other items you mentioned and do apologize for the mishaps. We strive to make our guests comfortable while they are here. I do hope you will give us another try and stay with us again.

"Wonderful people, Great Hotel"

5
MGorman2014, Knoxville, Tennessee 05/10/2017

My husband and I needed to travel from Knoxville TN to Birmingham to attend the funeral of a dear friend. A few days before, I called and made reservations for a handicapped accessible room. I asked the woman that I spoke with (Angel) if we could check in a bit early on the day of our arrival, so that we could freshen up and change clothes before going to the funeral at 4:00pm. She said that she would put it down but could not guarantee it. When we got there and asked about the early check in Angel smiled and said to let her go up and check. When she came back she said that they were just finishing up cleaning the room and it would only be a few minutes. By the time we got our things out of our car and onto a cart the room was ready. The room was clean, comfortable and seemed to have been recently updated. The free breakfast was better than I had had before. The eggs were freshly scrambled, the sausages were good and there were lots of extras, mushrooms, peppers and the like to make an omelet. Fresh juices, milk and coffee, fruits, cereals, yogurt, etc. My husband had forgotten his razor and asked a delightful young man with a beautiful smile, named Cory, if he could find him one, Cory quickly found one for him. Thank you Angel and Cory for helping us get through this trying time with as little worry as possible. I would suggest, if at all possible, the handicapped tub/shower could use a couple of extra bars in it (room 205) for safety.

"Great Stay"

5
438dharmeshp, Cartersville, United States 03/10/2017

The property was in excellent condition. Will stay at this location if my trip takes me to Birmingham, AL. The staff was very help full. Breakfast was good, rooms were nicely decorated, quite and comfortable. Thank you.

"Hotel plays loud music "24/7"."

2
Freddy C, Tuscumbia 30/09/2017

Nice facility but the loud music provided by the hotel "24/7" made it very difficult to rest/sleep. The first experience I have ever had when the hotel was responsible for making the noise. Very disappointing with the response that the hotel plays music "24/7".

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I again apologize that you were uncomfortable. We do have music 24 hours a day but my staff would have been happy to have turned it down if you had called them. I have adjusted the sound.

"Great Hotel!"

5
shirleyj981, Montgomery, Alabama 29/09/2017

Great hotel everything was wonderful. Nice location very quiet area. Restaurant and shopping wasn't far away. The hotel staff was very friendly and helpful. Breakfast was delicious. Very clean hotel. I will be staying here in the future

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you! We love to hear that you had a wonderful experience with us! Look forward to seeing you again soon.

"Great hotel, rude front desk clerk."

4
mrandmrsarndt, Hernando, Mississippi 26/09/2017

The hotel was excellent. It was very modern in style and was close to everything. The room was very clean, had more than enough room, and had a lovely view. Breakfast was great! The only issue we encountered was the desk clerk when we checked in. She seemed to have an attitude with only us. She was very kind to the guests in line before us and was also responded with a giggle and grin to the male guests screaming, "God **** yo hair is looking good with the red" across the lobby. Unfortunately, when it was our turn to be checked in, her attitude changed. She was rude and snippy. She also cut us off in the middle of our sentences. When I asked if it would be possible to mail something from the hotel, she just pointed at where I should put it instead of using her words. Overall, her attitude was simply unacceptable. The clerk that was at the desk by morning was extremely kind and very professional.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do apologize to you and appreciate your comments regarding your stay. I have taken care of the issue with the desk clerk and assure you it will not happen again. I do thank you for letting me know that everything else during your stay was great! Thank you and I hope we will see you again soon.

"good location and clean"

4
Sarahbelle341, Frankfort, Kentucky 19/09/2017

The rooms were fairly standard and clean. I liked having a fridge and microwave in the room. The lobby looks updated and the staff was very friendly. Breakfast was pretty good, the omlettes were the best part. I do wish they had more gluten free options. There was ample seating in the breakfast area though and the business center was great for printing out boarding passes. The wi-fi was reliable and I was able to stream videos without interruptions. Extending the pool hours in the summer evening would be nice since we never got to swim since it closed so early.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the excellent review. We are happy that we were able to meet your expectations and that you enjoyed your stay.

"Hurricane Irma escape"

3
JuttaJo, Jacksonville 16/09/2017

We found the staff of the hotel to be very friendy and helpful. It appears the hotel is being used by agents/processors for State Farm Insurance who travel to Birmingham for training very close by. The rooms are 'very tired.' The carpet reminds me of movie theater carpeting in need of replacement. The 'old place odor' was overbearing. We received some relief by purchasing deodorizing 'plug ins' while there. 'Breakfast' was barely. The bagels etc remind of 'day old' and the fruit (marginal) is past it's prime. We had no option but to stay since there were no vacancies in a wide radius due to 'Irma'

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I'm sorry but I think you may have stayed at another Best Western Plus. Our hotel has brand new carpet has been newly remodeled. I could not find you in our system as staying at this location.

"Great place!"

5
jazmyneh2015, Kentwood 11/09/2017

The staff was friendly and helpful. The rooms where clean. They lived up to the pictures displayed in the preview. The internet worked great for someone who is on a business trip. Great location many restaurants around the area.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thanks again Jazmyne! We appreciate you choosing our hotel. I am happy you enjoyed your stay.

"Awesome!!"

5
Hughleykay09, Birmingham, Alabama 11/09/2017

Awesome! Best western plus is most definitely a plus. It is located in a nice area, friendly staff, very clean,and very nice. The suites are extra nice. Our stay was wonderful, I'd most definitely do it again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Kay! We appreciate your giving us a great review. Thank you for staying with us. e hope you will visit us again soon.

"Clean and comfortable rooms"

5
749marindas, Pensacola, United States 06/09/2017

Excellent staff plus clean and comfortable rooms. Breakfast included a good selections of items, except iced tea for non coffee drinkers! Hot water and air conditioner worked excellent. No noise. Very pleasant stay. We will be back.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your response! We are so glad you enjoyed your stay and really appreciate the recommendation. We look forward to your return visit!

"I have nothing more to say about the experience we received. Just know it was absolutely awful."

1
ericasS4839AA, Fort Walton Beach, Florida 03/09/2017

We received nothing but a terrible time. Our first room received had not even been touched my room service. There were dirty cups, unclean sheets and urine on the toilet seat. We were moved to another room, there were hairs in the shower, as an adult I knew what kind they were and then my 18 month old child brought my husband and I a needle. Yep you ready that correctly. Have I made my point clear yet as to how our stay was?

"Friendly service, clean room, and great location"

5
User 15/08/2017

Excellent service and great location. I would highly recommend this hotel to those needing to stay in Birmingham, AL. Pool area was also very clean. Complimentary water and coffee available 24-7.The bed was great and the room was great. A very nice place to stay for business or pleasure. We were there for a baby shower and really enjoyed our time in the room. Would stay again

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the great review! I know all of you had an awesome time at the baby shower. We were very happy to have you stay here and I am glad you were happy with your accommodations and we were able to meet and exceed your expectations. We hope you will come again to visit once the baby arrives .

"Family Stop"

3
Bridget P, Chicago, Illinois 14/08/2017

We have stopped at this hotel on our way to Florida for the past 3 years! It recently changed ownership and I was not happy with the changes! We travel all day and look forward to relaxing in the pool at the end of the day, but it closed at 8pm! Will definitely be finding a different stop next year!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We thank you for your recent stay with us. I do apologize that you were not able to swim when you arrived . Our posted pool hours are from 8:00 a.m. to 8:00 p.m.

"Great service"

5
Babisova, Ghent, Belgium 14/08/2017

Me and my boyfriend were travelling for two weeks in the United States. Mostly we slept in the hotels/motels and I must say that Best Western Plus Birmingham Inn and Suites was the nicest hotel we slept in. Firstly, the staff was very friendly and helpful, we had trouble with Expedia.nl because we made a mistake with booking and Ms. Carol and Angel solved our problem immediately! So we would like to thank them again for their effort, understanding and friendliness! Secondly, the room was very spacious and clean and Lastly, we had very great breakfast with many options.Therefore if you are looking for a hotel for a great value for money, BW is highly recommended!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for the wonderful review! Angel and I were happy to assist you and we are so glad you enjoyed your stay. Our number 1 priority is making sure our guests have a comfortable and pleasurable stay. We appreciate that you let us know we exceeded your expectations. Thank you! Hope the rest of your journey is a safe one.

"Wonderful hotel"

5
Artanza W, High Point, United States 12/08/2017

I would recommend this hotel to anyone staying in the Birmingham area. Great staff and wonderful room. Check was effortless and the staff advised us of shopping areas and restaurants. Loved that they had an elevator and indoor swimming pool. The suite was perfect for our family. Wish we had been able to stay longer.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Artanza we do so appreciate your glowing review of our hotel! It sounds like you had an awesome time and really enjoyed yourself. Thank you for giving my staff great props-it shows me they are doing what we all love to do-show our southern hospitality and enhance the guest experience! We hope you will visit us again soon!

"Nice Hotel"

5
Kris C, Lake Saint Louis, Missouri 09/08/2017

Very nice, clean, safe, contemporary hotel. Would recommend staying. Plenty of eateries and shopping in the area. Suite is great for a family of four. Nice pool and work out room. Brightly lit as well inside and outside.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so very much for the great recommendation and review! We are happy that we were able to meet and exceed your expectations. We hope you will join us again on your next trip trough our beautiful city.

"Awesome room"

5
akorns35, niantic 08/08/2017

This is a super nice hotel. Everything looked brand new. It was nice a clean and quiet. The beds were comfortable. The evening desk clerk was very helpful. My only disappointment was they did not put out the spray for the waffle maker and it took a while to scrape my waffle out of the maker. Other then that it was a really nice hotel. Would stay there again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your wonderful review! We are so glad that you enjoyed your stay and appreciate that you took the time to let us know you enjoyed it here. We welcome you back on your next trip through Birmingham.

"Nice hotel!"

4
brandiedavis, Carthage, Mississippi 07/08/2017

Great place to stay. Very comfortable. Breakfast could have been better. Didn't like the frozen eggs. Meat selection could have been better as well. Beds were comfortable. The only issue we had was we had to pull the door up to get it to lock. It would not close all the way if we didn't. Overall was satisfied with our stay.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Brandi for staying with us at the new Best Western Plus Birmingham Inn & Suites. We appreciate your feedback. I will check and see what room you were in and check the lock. We have a different selection each morning for breakfast and are constantly adding different options. We do hope you will visit us again soon.

"Great Experience"

5
H8792JGamandam, Decatur, Alabama 31/07/2017

We stay here every time coming to Birmingham. Formerly another hotel brand. Love the location, services & rates. Would recommend to anyone traveling to Birmingham area. Enjoyable stay at BW Plus! Large spacious room. Wish had whirlpool but larger fitness center is fine.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We are so glad you enjoyed your return visit with us and we are thrilled that you really like our hotel! Thank you for the wonderful review!

"Nice Hotel"

5
User 31/07/2017

This hotel is newly remodel and meet the expectation of a nice affordable stay hotel. I normally have to check sheets and the entire room before I normally book an hotel but this hotel I didn't have too.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Brittney! It is so great to hear that we not only met but exceeded your expectation! We hope to see you again very soon!

"Great hospitality highly recommend staying"

5
881garryh, SAN DIEGO, United States 26/07/2017

The staff and hotel upon arrival was very helpful and clean. Our stay though only 1 night was very comfortable and relaxing. We had just finished a 12 hour drive into town on our way across the US and were a little tired. The night manager was on duty and greeted us with a smile and was very helpful in getting us settled. We would highly recommend staying at this hotel.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for such a wonderful review! We were very glad to be of service to you and were happy that we were able to meet your needs. You had a great group that stayed here and we would love to have you again.

"16U Travel Baseball Team stayed here for weekend we had 25 rooms"

5
User 25/07/2017

The hotel was amazing, when you walked through the door you see the waterfall and seating area. Dining area was roomy and loved they had hangout area for parents and kids with a tv., Everything is very up to date. The room was beautiful, bed was comfy. Pool is a little small but very nice with lounge chairs and table and chairs to hang out at. The staff was very friendly. They have washer/dryer, vending machines, ice machine all of which is a must for our travel team. And the bathroom hairdryer is better than mine..lol..Oh and the that part of town is beautiful with tons of shops and restaurants. The hotel sits on top of a hill, I had mountain view from our room, very nice. I am a very picky person when it comes to hotels and I wish I could fine one like this every time. We stay in hotels pretty much the whole summer traveling. So I highly recommend staying here,

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your great review! I am so pleased that you enjoyed your stay and we enjoyed having you this past weekend! We hope that you will stay the next time in town. You had a great group and we appreciate you taking the time to let us know how your stay was.

"Excellent stay!"

5
Okie711, Oklahoma 22/07/2017

We stayed here on our way to Panama City Beach. The suites are huge and clean, the beds are comfortable, and the breakfast was good. The staff was helpful and kind - esp. the lady preparing the breakfast items. It's located in a very nice area with restaurants nearby. We plan on staying here again next summer on our way to the beach! We love Best Western and this has been the nicest one yet!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for the wonderful review! We are so glad that you enjoyed your stay and look forward to seeing you on your next trip! Safe travels!

"Excellent Location - Excellent Hotel!!"

5
glendale215, Winston Salem, North Carolina 20/07/2017

This was the Wingate but has been remodeled and is now AMAZING!! Super clean and well maintained, pool is small but nice. The bed is a little to soft for my taste but that is personal preference. Wonderful hotel!!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you! Yes we were the Wingate but totally remodeled and now we are the new Best Western Plus Birmingham Inn and Suites! We are so glad that you are impressed with all of the changes and appreciate you letting us know. We hope you will tell your friends and come back and visit soon!

"Front desk stafff incredibly rude and room was filled with ants that actually but my daughter on the face while sleeping"

1
Martha T, Longwood, Florida 19/07/2017

Front desk lady was rude. We had ants in our room and they were totally rude to me when I told them about it. Never apologized for what had happened and the inconvenience The woman also said the room don't get cleaned up daily if your stay is longer than 2 days

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do again apologize for your experience this past weekend. I have taken care of the problems you spoke o me about. I do hope that you will visit us again. I assure you you will not incur those problems again.

"Good accommodations"

4
Karen P, Montgomery, Texas 12/07/2017

We stayed here for one night. It was nicely remodeled and the staff was friendly. Breakfast was good with a nice variety. My only complaint is we were on the 4th floor and it took FOREVER to get hot water. So, we all ended up showering one right after another so the water wouldn't get cold. Also, the pool was only open until 8pm. I wish it were open a little later.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for your review! I am very glad that you enjoyed your stay. We are trying to get the water issue fixed. We hope to see you the next trip through Birmingham!

"Newly remodeled and very attractive."

4
SEUSAtraveler, Charlotte Nc 06/07/2017

This is our second long weekend stay at Best Western Plus Birmingham Inn & Suites, Birmingham, ALABAMA in the past 2 months. Decor is attractive and facilities are functional and pleasant. Nice breakfast choices and comfortably adequate seating with a view of the pool.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
We appreciate your return trip to visit with us!! I am so happy to hear that you enjoyed your stay. We hope you will visit us again soon

"Nice Hotel-NO LATE CHECK OUT"

4
872alisonj, Bryan, United States 03/07/2017

This hotel is beautifully renovated. They just need to pay attention to the details. Our room didn't have hot water, the sink was dirty and the sheets had stains. There is also a $100 incidental charge so BEWARE! Also they do not offer late check out for any reason! Even if you check in at 3am!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I do apologize that we did not meet your expectations. I was not aware of the situation until after you left. Call me next time you are in town and please give us another chance to make your guest experience a much better one.

"Good night's sleep"

5
Daniel H, Lexington, United States 03/07/2017

The hotel was one of the best I have stayed in. Of special interest was the beds. Our room had two Queen beds. They had very comfortable mattresses, the best I have experienced in any hotel. If I am ever traveling through Birmingham again, this hotel will be on my list to stay overnight.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for your stay here at the new Best Western Plus Birmingham Inn and Suites! I am so happy you enjoyed your visit. We strive to show our guests pleasant experience. We do hope to see you again very soon!

"Birmingham"

5
jerry m, Pompano Beach, Florida 30/06/2017

This motel was excellent in everything. Staff, service and ease of check in. I was a little disappointed with the breakfast food as it was somewhat cold but over all the service was great. I would recommend this place as a great location for ease of access to downtown Birmingham.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you Jerry! On behalf of my staff Thank you for the great recommendation! We hope you will come again soon!

"Forensics Nationals"

5
User 28/06/2017

This was a great hotel. Sent our school district down to Forensics Nationals. This hotel was a great place to stay. The staff is fantastic they went above and beyond to take care of our teachers and students. They actually arrived before check in time. They were very accommodating to them to get them settle after a long flight. Angel at the front desk is exceptional. There was confusion on our end, not the hotel and Angel treated the teachers and students like they were one of hers.

"Nice Overnight Stay"

4
EjayMobile_Alabama, Mobile, Alabama 25/06/2017

We were in town for my husband's class reunion. Had no problems with our stay here. The bed slept well and the breakfast was adequate. Would stay here again if in the area. The only problem we had was finding the correct way into the hotel. You can see it from the highway up on the hill but getting to the correct driveway is somewhat confusing. We were on the third floor close to the elevator in a room with a king size bed and a sleeper sofa. Room was clean and spacious.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you so much for your recent stay at Best Western Plus Birmingham Inn and Suites. We are so glad you enjoyed your stay and we look forward to seeing you again soon.

"Good Staff Good Service"

5
User 25/06/2017

This hotel is easy to get to, clean, well staffed by friendly and knowledgeable people who do their job efficiently and always with a smile. The breakfast was varied each day, hot and good tasting (and there was plenty). There was always ice in the ice machines. I felt more "at home" here than I ever felt at a Big Fancy Downtown Hotel. I definitely recommend the Best Western Plus Birmingham Inn & Suites.

"Golf Outing"

5
R2966JCgregoryg, Pensacola, United States 23/06/2017

Heavy rains and 6,00 kids for a debate competition. This hotel made an extra effort to get me in and with a professional, helpful attitude. I stayed an extra night and although packed they accomodated me.

"Be very CAREFUL!"

1
Richard H, Hilton Head, South Carolina 19/06/2017

Stayed there June 16, 2017. On the way to Panama City Beach I knew beforehand of the renovation of the breakfast area,so I wasn't concerned. Upon check in the lobby was very nice and we could see where they were updating that area, no problem. The room was updated and nice, the only disappointment was just one USB port and not enough electrical hookups. Bed was very comfortable, shower perfect, TV not so much. We were assigned a room on the fourth floor. I should mention here the configuration of the motel made it necessary to enter the elevator in the front door, but turn around to exit in the rear door, strange. Now comes my concern. As always I check for the exit signs when entering my room and knew where to go in case of an emergency. Little did I know the elevator broke down in the middle of the night so when we got up to leave there was no elevator service available. That is when I started looking for the exits. FROM ANYTHING ABOVE THE FIRST FLOOR THERE IS ONLY ONE WAY OUT!! That is walking down steps, going down a very long hallway, and then down two more flights which put you in the front lobby area. I'm not kidding people, this is a fire hazard waiting to happen. For a motel with this many rooms and floors to have only one elevator is ridiculous. I did complain to the clerk at check out about your opinion on the fire hazard and she did say it was cleared by the Fire Marshal. I whole heartedly disagree, I'll never ever stay there again and risk a tragedy. Besides all of this, it wasn't fun schlepping everything down four flights of stairs.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
I would like to thank you for your recent stay. I do apologize for your inconvenience. There are two working elevators in the hallway located in the middle of the building. There are stairwells on each end of each hallway on every floor that are labeled. I'm sorry, but I've not been made aware until now that an elevator was out of service at any time. I do hope you will give us another try. We appreciate your feedback and I will look int the matter further.

"Great Stay"

4
grammydawn3, Lakeland, Tennessee 14/06/2017

This was the second time we stayed first time was Wingate, this stay was great. The only issue we had was the older blond woman who claimed to be the Sales Director. She would come in during breakfast hours and cackle and flirt with all the men. Forget us women who spent our money - she was very rude to us and very abrasive. Where did you find her?????? She even dressed like a floozy. All the other staff members were great, very helpful with directions and suggestions on where to eat. We were there for the senior games and look forward to next year - see you then.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Dear Dawn, I am so glad you enjoyed your recent stay with us. I do apologize for the problem that you experienced. I assure you I have addressed that issue and it will not happen again. We thank you for being a valued guest and look forward to your next visit with us.

"My stay"

5
User 05/06/2017

Me and my husband stayed here for 1 night and it was great. The room was clean and Robert, the front desk staff was very helpful and polite! Will definitely return if we are ever back in Birmingham and would recommend this hotel to others.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thanks Kristin!!! We are so glad you you enjoyed your stay. We appreciate you taking the time to give us a wonderful review. We are looking forward to seeing you again.

"Friendly Folks"

5
User 02/06/2017

Everyone from, the front desk, breakfast staff, housekeeping and general manager was friendly and helpful. They did a great job. The facility is very new and housekeeping is doing a good job keeping it looking good.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Mrs. Daniel, thank you so much for your great review! We do value our guests opinions and suggestions. We strive to make our guest's experience a great one. I am glad we were able to assist you and hope to see you again very soon.

"Awesome stay for incredible price"

5
User 02/05/2017

Stayed here for niece's graduation. Seemed a bit out of the way, but turned out to be a short trip to the college campus, up 280. For the price, I wasn't expecting alot of ammenities - and we were wrong. Continental breakfast was a full on buffet with fresh made waffles, eggs, breakfast 'meat' choice (sausage one morning, bacon another), oatmeal, yogurt, bakery items, juices, fruit, etc. There's an outdoor swimming pool that opens Memorial day weekend, and an indoor fitness room, as well as a full use laundry room. WiFi throughout the hotel. Quick grab drinks/snacks. And way so much more. The room itself was amazing - we got a king suite for under $80/night after taxes, and it was HUGE. I was also impressed how quiet it was, no downtown city sounds at all, with a beautiful view of the foothills and night sky from our room. (I was actually shocked when we got back home, and realized our house in a country suburb gets more 'city noise' than the hotel room did!) Best part though? The staff - smiling, friendly, full of compliments and always willing to help! Will definitely be staying here again and again in the future! <3

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay at our hotel. Your feedback is very important to us. We strive to make your experience a pleasurable one. I am so very glad you plan to stay with us again in the near future. We look forward to seeing you soon.

"Wonderful place to stay"

5
jeremycS8476TG, Booneville, Mississippi 28/04/2017

Great service, smiling faces at every need, always willing to go the extra mile. Love the decor, very homey. First night there, I actually took pictures and sent to my wife to brag. I'm a construction worker and I have to stay out a lot. It is really nice to have friendly faces work with us to meet in the middle. Thank You

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for staying with us and we appreciate the time you took to provide us with your feedback. Our goal is to make each guest welcome and comfortable. I am so glad you enjoyed your stay and look forward to seeing you again.

"Great location in Birmingham "

4
RacingMom, Cocoa, Florida 26/04/2017

This is a very upscale Hampton inn. Rooms are very nice, beds are comfortable, pillows (ok). Shower was good. Breakfast not that great. The oatmeal was soupy and there were no potatoes. But I would stay there again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay with us. Your feedback is very important to us.

"Too hot"

3
Michael G, Spartanburg, SC, United States 24/04/2017

This is a new BW and the room was clean with nice decor (not a fan of the carpet). The bed was excellent, light control was good and the breakfast good. The only problem was that our room had no cool setting on the AC and room was probably 72 plus degrees (the window had also been left open). On contacting the front desk, I was advised that the hotel was totally booked and we could not be moved to another room but that maintenance would be called to fix the problem, after the room had not cooled while we went to dinner (as the front desk said it would when first notified at 6:15 pm). On returning from dinner we found that Arturo had been there to fix the AC and we made another request at 7:45 pm. When Arturo hadn't arrived by 8:30 we again contacted Felicia (front desk person) who related that she had been unable to find Arturo, as he had left the building but she would keep looking. Arturo arrived at 9:00 pm and started work on the AC and after 2o minutes he said he needed to install a new sensor or replace the entire unit and left. At 10:00 pm Arturo came back and said that he had found us another room, must down the hall and would help us move. While moving , Arturo said that he was gong to put us in the room next door, but when he came back upstairs it had been given to someone else, so he had to find a second room, which he did (and all this in a hotel that was totally booked up. We then had a good night's sleep with a working AC unit. While waiting for Arturo, I contacted BW customer service and filed a complaint and was issued file #1704217448 and they also advised that they really couldn't dol anything for us. The front desk should not have kept stating "I can't do anything for you" which made us feel less than a valued BW Rewards member.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Dear Michael, As General Manager of the new Best Western Plus Birmingham Inn & Suites I sincerely apologize for the air conditioner problem you experienced. Let me assure you that we do value your loyalty as a Best Western Rewards member and I do hope that you will give us another opportunity to serve you the next time you are in the area.

"Very good stay"

5
User 23/04/2017

Had a good nights stay while traveling. Just a few miles off the interstate and convenient to several places for meals. The breakfast buffet was good with a variety of items. Clean and comfortable room.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay. We strive to make your stay a pleasurable one. Hope to see you again soon.

"Night stay heading to Florida"

5
User 22/04/2017

Stayed one night. first there was an issue with our room air conditioner, called the front desk night manager was knocking at our door in minutes and was planning to change out unit but gave us another room so we wouldn't have to wait. Rooms are newly renovated with comfortable beds and spotless. Staff and managers were so kind and u can tell they care about customer service !! Thanks to all the staff and managers Mike and Renee for making our stay comfortable, safe and friendly.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn & Suites I would like to personally thank you for your recent stay. I do understand you had a few issues at the beginning but I am glad we were able to handle them as quickly as possible and I appreciate your patience. Our priority is to provide the best possible guest experience at all times. We look forward to seeing you on your return trip!

"Nice clean hotel. Friendly staff. Well worth the price and will definately use this hotel again."

5
tams10100, Saraland, Alabama 09/04/2017

The beds were very comfortable!! The front desk help was polite and courteous. Hotel was clean and updated. Parking was convenient. Centrally located also. The continental breakfast could be improved.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for staying with us. I am so glad that you enjoyed your stay.

"Southern Hospitality"

5
385lorij, Columbus, United States 08/04/2017

The hotel is clean and new, but the congenial staff make it a pleasure to stay here. I slept well and enjoyed the full breakfast in the morning. The restaurant just down the street was very convenient at the end of a long day. I will stay here again.

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for staying with us. I am so glad that you enjoyed your stay and thank for recognition given to my staff. We strive to make your stay a pleasurable experience.

"Excellent location for me!"

4
Patricia S, Chapel Hill, North Carolina 05/04/2017

We recently picked this hotel primarily for the location as we were visiting relatives and wanted an easy route to their house while staying out of Hwy 280 traffic. The location was excellent for us. The hotel has recently switched from Wingate to Best Western and has undergone renovations. Our room was nice, very quiet and staff--especially the breakfast attendant--were professional and helpful. The hotel still has some renovations to complete. The fitness room could use some attention, as the treadmill was not level on the floor and wobbled, as did the recumbent bike. We were very impressed with how quiet our room was (and we were near an outside side door) but never heard any other guests. Bed was very comfortable, everything worked, toiletries were nice, towels were soft. Lobby has a new modern feel. Would consider the hotel to be excellent once all renovations are complete!

Carole G, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
As General Manager I would like to personally thank you for your recent stay at our new Best Western Plus Birmingham Inn & Suites. Your feedback is very important to us in providing you with the best possible experience. I am very glad that your stay was a valuable one and we hope to see you again the next time you come through ou beautiful city.

"Give 'em a break! This is an excellent hotel."

4
donnd840, Charles Town, West Virginia 04/02/2017

Though the hotel is undergoing a complete upgrade, our stay was excellent! The newly redone room had a beautifully appointed full bath with high-end bath products. The bed was excellent - very comfortable! The construction was not intrusive at all! We definitely will return!

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you and we look forward to your return stay. We will become Best Western at the end of February.

"Great overall"

5
eddie567, Fort Rucker, Alabama 02/02/2017

Even though the hotel was being renovated, it was still very clean and quiet. The areas where the renovations were being made was very organized and away from where guests gathered.

Management M, General Manager at Best Western Plus Birmingham Inn & Suites, responded to this review
Thank you for your understanding - we look forward to your return stay. We will be Best Western Plus by then end of February. Hope to see you then.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.