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Best Western Plus Bessemer Hotel & Suites, Bessemer

4.5/5  - basé sur 409 notations.
5041 Academy Ln, 35022-5250, Bessemer, United States - See map

At the Best Western Plus Bessemer Hotel & Suites visitors can choose from our spacious standard rooms or our luxury suites. All of the rooms at this updated, award-winning hotel in Bessemer, AL offer divine pillow top beds, flat-screen TVs, desks, microwaves, refrigerators and single-brew coffee makers. Planning on an extended stay? Request one of our queen suites with kitchenettes, or our executive king suites with sleeper-sofas, kitchens and dining areas. After a wonderful night's sleep, wake up feeling refreshed to a complimentary hot breakfast to start your day. The convenience and comfort won't stop at your room. Our pet-friendly property also offers free high-speed Internet, a sparkling outdoor pool, exercise facility, quiet business center, free parking, guest laundry, 24-hour front desk assistance, barbecue grills and Rider-Friendly® perks. Large meeting and banquet facilities are available and set the perfect tone for conferences, meetings, family reunions and weddings. Those traveling for work can make the most of their stay, as the hotel is near many of the area's businesses and organizations. University of Alabama Birmingham Medical, US Pipe, Vulcan Materials, US Steel, St. Vincent's Hospital and the Marine Base are all close. Birmingham International Airport is also just 35 miles away. Located near Birmingham, you can enjoy this charming small town or drive just 20 miles and take in the big city attractions. Nearby, many guests enjoy spending the day at Alabama Splash Adventure, Bessemer Hall of History, Tannehill Ironworks Historical State Park and the Birmingham Race Course. Outdoor enthusiasts will have convenient access to Cahaba River, Oak Mountain State Park, Ruffner Mountain and championship golf at the Robert Trent Jones Golf Trail. You can also indulge in retail therapy at Five Points South, which offers unique shops and tasty restaurants in a distinctive historic district.

Best Western Plus

Bessemer Hotel & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 405 guest reviews
NOTE ISSUED
Excellent
262
Very Good
91
Average
20
Poor
21
Terrible
11
REFER TO NOTICE
Business Business
75
Couples Couples
69
Family Family
186
Friends getaway Friends getaway
20
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel"

5
02/09/2018

Very clean. Our reservation had 1 double bed by mistake. The girl at the front desk changed to 2 queen beds. Made the end of a long days travel very enjoyable There are several restaurants within walking distance to hotel. The hotel is right of the exit to route 20 yet you heard absolutely no traffic noise.

Pinder G, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Theresa B, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We appreciate your great review of your stay with us and look forward to sharing it with the rest of our entire team ! Thank You Anup Gill Asst. General Manager

"Clean and modern Love the staff"

5
27/08/2018

Second stay with clean modern rooms. Kimbalee was so pleasant and polite checking us in. Very convenient location with lots of hotels and food. Will stay again. Breakfast is very filling and fresh. Great place to stay.

Pinder G, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Bard J, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We appreciate your business and look forward to seeing you the next time you are in the Bessemer area. I will be sure to make sure that I share your awesome review of your stay with our entire team. Asst. General Manager Anup Gill

"Always great!"

5
26/08/2018

We being or dogs when we tandem through Bessemer to get to North Carolina. The staff is always great with us as well as the dogs. We also witnessed a few wonderful things last year when a hurricane came up from Florida, and this area became a refuge for many. We will always come back!

Pinder G, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear krikri12018, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We know that all of our guests have many different options and we appreciate all our their business. We are the number one hotel on this exit and our entire team tries very hard to make sure that every guest has an awesome stay with us. Thank you once again and we look forward to your next visit. Anup Gill Asst. General Manager

"Great stay"

5
05/08/2018

This hotel is great. The staff was very friendly and helpful. They made you feel like you were part of their family. The room was clean and very comfortable. The complimentary breakfast bar was fantastic. There was something there for e everyone.

Pinder G, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Amanda R, We are very glad that you choose to stay with us here at the Best Western Plus in Bessemer Al . Thank you so much for sharing your fantastic review and for recognizing our teams true level of hospitality and service. We appreciate your business and look forward to your next stay with us whenever your in the Bessemer area again. Anup Gill Asst. General Manager

"Stay"

4
21/07/2018

SerciSewas average, breakfast was veey good and rooms were nice but bathrooms need to be updated and they are small. Location is in a quiet place and there are eateries around so you do not have to travel far and Walmart is down the road in case you need extra toiletries or clothing. Alabama Splash Adventure is an exit down.

Pinder G, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Alabama and taking time out to review our property. We are conveniently located off exit 108 on I 20/59 with many restaurant choices within walking distance available to our guest. We can also suggest more options within a few minutes drive. Of course we offer free hot full breakfast to our guest every morning with a good verity to choose from. We appreciate your business and look forward to seeing you again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"My opinion: adequate, but had a few issues"

3
18/07/2018

I booked a room at this Best Western to stay overnight after I picked my daughter up from the Birmingham airport late at night so I wouldn't have to drive 2 more hours to get home. Upon first glance, the lobby and hallways seemed inviting. The desk clerk was nice and thanked me for being a BW rewards member. When I got to my room, I had to unplug the clock and lamp in order to plug in my phone charger and I noticed that the lampshades and wall behind the nightstand were very dusty. The furniture was somewhat worn looking, but the bed was very comfortable and looked clean. The wall in the bathroom, however, had splatters on it by the trash can and the caulking around the handrail in the tub had mildew on it. There were a few obvious places in the room where the walls had been repaired and/or painted over and the whole room looked dated, for lack of a better word. But the biggest issue in the room was when I was putting on my makeup this morning and a ROACH ran across the vanity by the sink. I tried to smash it, but it got away. That was enough to change my opinion about the room, especially since we were on the 3rd floor. We did eat breakfast in the hotel since it was free and while there was a very good variety of items (even though I question the need for having Hostess cupcakes on the breakfast bar), the eggs were rubbery and the waffle batter tasted somewhat sour (which may have been how it was supposed to taste, but it was different than what I expected). I noticed in the dining room that the furnishings also looked dated, the wallpaper was peeling in at least one place, and the ceiling tiles had a few stains. After my experience with the roach that morning, I was ready to pack up and get out of there. I did tell a housekeeping supervisor and the front desk clerk, so hopefully they will take care of it. My opinion is that this hotel needs a facelift and the rooms need more thorough cleaning. I have usually had good experiences at BWs, but this time, I was somewhat disappointed.

"Clean with great customer service! "

5
13/07/2018

Definitely would stay here again! Kimbalee went above and beyond to help us with our pet fees and military discounts! We travel with our small dog and our baby and it was painless stopping here to rest for the night. We normally stay in Birmingham on our trips home but this might be our new “normal” stop! Thanks so much for a great experience!

Pinder G, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Alabama. We have a dedicated team that strives to make all our guest stay a memorable one. We are glad you enjoyed your stay and we look forward to seeing you again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Nice Stay"

5
01/07/2018

On a business trip to Bessemer I had many hotels to choose from. I chose the Best Western because of the wonderful experience I had at the Best Western in Pigeon Forge. The room was clean, breakfast area well stocked and clean and the staff was very courteous. I will stay there again on my next trip to Bessemer

Pinder G, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Alabama and for the wonderful comments. Our staff loves to here from our valuable guest. We appreciate your business and we hope to see you again in the near future. Thank You, Connie Gibson General Manager

""Tanaisia at the front desk is a blessing""

5
29/06/2018

I reserved a room at Hampton Inn in Bessemer, Al first time in the area and was not sold on the rooms. and we saw a Best Western and never stayed in any Best Westerns, but am glad we did. My wife and kids love the place. Rooms are clean, beds really comfortable. But what sold me is Tanaisia, she's sweet,kind and genuine at heart. I am a hotel GM of two properties, in Tuscaloosa. I would hire her any day. She's a great asset to this establishment. I wish her great success, please tell the GM of this property that she's definitely a keeper! Thanks Tanaisia for making my family feel right at home. Huey Harris GM RM# 322 OM Hotel's

Pinder G, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Thank you for choosing to stay with us her at the Best Western Plus in Bessemer Alabama and for completing the survey regarding our property. We appreciate the kind words about the friendliness of our team and their ability to elevate your experience by being so welcoming. Our staff works very hard to keep all our guest happy and to ensure the have a excellent stay with us.We certainly are thankful for your business and look forward to having you stay with us again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Great for the Price"

5
24/06/2018

My family and I stayed at this hotel in 2016 on our way to Gatlinburg, TN and we loved it. We took another trip to Gatlinburg this past week and stayed again at this hotel on the way up to Tennessee and on our way home. This hotel is very clean and the front desk staff was very friendly. I love that they also offer free hot breakfast. The ladies who prepare the breakfast area was also very friendly. I strongly recommend this hotel.

"I stay here an average of two times a year and never disappointed"

5
21/06/2018

I was welcomed with a genuine smile promptly. My suite was spacious , clean and well appointed. Although some of the furnishings are older, they are well maintained and fresh looking. Their breakfast (included with room) is always well stocked and a large enough selection to please everyone, from a toddler to great granddad.

"My NEW routine “stop-on-the-road”!"

5
18/06/2018

Wonderful stay for the road-weary! Bessemer is our usual “half way” stopping spot on the way to see family. This was my first experience at this hotel, but it will not be my last!!! The staff made sure that all of our needs were met, even helping me track down my glasses! Great experience!

"Very Nice, Very Clean! Bring a flash light."

4
15/06/2018

The BW Plus Bessemer is located in a patch of hotels/motels in the immediate area. Our reception was personable and very accommodating. We did arrive a little early because of time change traveling west. Conveniently across the street is an Applebee's, Cracker Barrel, Waffle House and a Barbecue Restaurant, all within walking distance. Applebee's offered a discount to BW customers. The rooms were fresh, bright and clean. This was one of the best BW's we stayed at during our trip. Bedding was very comfortable and the bath was clean. Air conditioning WORKED GREAT. All the conditions for a great stay! Unfortunately...we encountered a stormy night, the lights blinked a couple times and then went off about 10:30PM. Every place north of I-20 was in the black. Hotel emergency hallway lighting did work and I'm glad I always travel with a flash light. The local power company worked to restore power to a near by hospital, as a priority. Yup!....no power, no A/C, no hot water, no coffee or breakfast. Couldn't open the windows because of the storm. Uncomfortably warm...but not because of Best Western. The sun did come up and we packed up to leave as the power was restored about 8:30AM. The hotel does have smoke detectors, fire suppression system and annunciators. Good location, just outside of Birmingham. We would probably stay here again.

"convenient, nice breakfast"

5
03/06/2018

have stayed in many hotel rooms and i'm used to bad beds no matter what the cost of the hotel chain. this is an exception. very comfortable beds, clean bathrooms, nice, hot breakfast. helpful staff. easy check in late at night. would stay here again.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Justin M, Thank you for taking time out to write a review about your stay. We are pleased that you enjoyed the service we provided during your stay. We truly appreciate your business. If you are ever in the Birmingham area, we welcome you back to our location. Thank You, Georgetta Dailey Manager

"Best customer service ever."

5
28/05/2018

I didn't have a reservation. The young man that checked us in and out was wonderful. He was friendly and helpful . I will be returning to stay in the same location again on my next trip because of his attitude and kindness. The room was nice and clean. Very comfortable and good breakfast. Great location

pindergill, Front Office Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear mholifield2010, Thank you for providing feedback about your stay with with us. We are extremely grateful for our friendly and caring staff. We are happy that you enjoyed your stay. We welcome you back anytime you're in the are. Thank You, Georgetta Dailey Manager

"Very poor management"

1
20/05/2018

We recently stayed at this hotel. We were assigned a room and went to it and found that the smoke alarm was beeping presumably because of a bad battery. We told the front desk and they sent someone to repair it. They couldn't even open the smoke detector much less fix it. They moved us to another room but when we got into that room you could hear at least 2 or three other smoke alarms beeping periodically. I called the front desk and they said that they would ensure that they were fixed soon. We went to dinner at that point. Open return they were still beeping so I called the front desk again and they said that the manager was coming in and would ensure that they were fixed. The were never fixed during our one night stay. We heard beeping all night long. During check out I asked to speak to the manager but was told the manager wouldn't be in until later but they promised to have the manager call me when they got in that day. The manager never called. This was 4 days ago. Three days ago I called and asked the manager to call me again. They still have not called. Yesterday I called again and they didn't even know when the manager was working (I talked to the so called assistant manager). They gave me the managers direct cell number and I called that number and left a message yesterday to call me. Four days later, still no response. I cannot recommend that anyone stay at this location. Very poor management and follow up. In addition, I will now report this hotel to the local fire department officials because I can't believe this place is within code.

pindergill, Front Office Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear JackTravl, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We apologize for the inconvenience with the smoke alarms. We do test our smoke alarms every month, and we had a few alarms that kept cycling their safety beep. We are sorry for this however, this was something that was out of our control and had the alarms replaced. We apologize for this again and hope that you can give us another opportunity to regain your loyalty. Thank You Anup Gill Asst. General Manager

"Property and room were fine, employees need training"

3
15/05/2018

We stayed here twice within a week while making a round trip through Bessemer. The room was clean and well appointed. Lavatory sink was leaking and made a mess every time we used it. Continental breakfast was great with eggs, sausage, biscuits and gravy, along with all of the other customary items. Cindy did a great job of keeping everything clean and well-stocked. The front desk employees were a different story. First time checking in, she was on her cell phone and the hotel phone at the same time, and I stood at the desk waiting for a long time for her to turn her attention to me. Should have been someone else there to help out. Later I saw a front desk clerk walking down the hall eating fried chicken and laughing loudly with her buddies in the lobby. Very unprofessional. Then on second check-in, front desk clerk said my credit card was denied. After several attempts, another employee showed up and taught her how to do the credit card process. Nothing wrong with my card. Not impressed with the front desk staff. Would stay here again, and hope for the best at the front desk.

pindergill, Front Office Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Sid M, Thank you for taking time to share your experience about your stay at Best Western Plus Bessemer. We appreciate your business and value your feedback. We are investigating concerns mentioned in this review. We will make every effort to make sure that you will have a great stay here the next time you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Nice hotel"

5
07/05/2018

All was great only issue we had was shower head not working properly. Convenient location with interstate close by and multiple restaurants across street. Rooms are nice and clean and a really good breakfast.

pindergill, Front Office Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear fcmollins, Thank you for choosing Best Western Plus Bessemer. We are glad that you enjoyed your stay. We appreciate the feedback you provided. We would like to invite you back anytime you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Alabama trip"

5
16/04/2018

I had excellent service at Best Western Plus and would highly recommend anyone to stay there nationwide. They helped my family with a bereavement for a family funeral that needed to be put together in a timely manner.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear marcalexander797, We are glad that you enjoyed your stay at Best Western Plus Bessemer. It was definitely a great pleasure to assist your family. We invite you back anytime you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Very pleased"

4
14/04/2018

The hotel was easy to find. Walking in the lobby presented to be welcoming and staff was courteous. Rooms were very clean with a lot of room. Only very minor items out bathroom door wouldn't lock but oh well. I would recommend travelers to stay at this best western.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear CaverQ, Thank you for writing a review about your stay here at Best Western Plus Bessemer. Our staff takes pride in servicing our guests and making sure you have a comfortable stay. Our maintenance team is looking into the item you mention. We appreciate your business. We invite you back the next time you're in the Birmingham are. Thank You, Georgetta Dailey Manager

"ok place"

3
09/04/2018

This hotel is getting really run down. I have stayed a couple of times before in the past 3 years and i see it going down. The staff is very nice and everything was fairly clean. I will probaly not be staying again. I can find better for the money.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Tebtag, Thank you for providing feedback about your stay with Best Western Plus Bessemer. I'm happy that you enjoyed the customer service we provide. We are constantly renovating areas of our property. We appreciate your business. Thank You, Georgetta Dailey

"Good hotel"

4
29/03/2018

The hotel is wonderful. Staff was super . The room was spacious and bed soft. Only let shown was breakfast. Not many breakfast items they have cake but that is more for lunch or dinner. Other then breakfast the hotel is Awesome. You Get your monies worth

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Will_Lefty1, Thank you for taking time to write a review about your stay here at Best Western Plus Bessemer. I am glad that you had a great stay with us. Our staff definitely continue to provide extraordinary customer service. We appreciate your business. Thank You, Georgetta Dailey Manager

"No"

2
09/03/2018

We went to Birmingham for a funeral. The church was near Bessemer so I chose this hotel because of the decent ratings. I don't know where the other reviewers stayed but I don't know how it could have been this place. The personnel were fine-but that was pretty much it. It's not that it was dirty, it is just old and needs a major overhaul. One of our rooms had the toilet break at 1 in the morning. I realize there is no one there to fix it but the room flooded. They transferred us to a room on another floor-I had booked side by side rooms on purpose-and “upgraded”us to a King Suite-which was not a good choice for us-I had purposely booked rooms with two queen beds. I realize the woman thought she was doing us a favor but...someone who worked there told me the next day that the toilets are always breaking ;(. A lot of the hotel smelled strongly of bug spray-better than roaches I guess. The free breakfast was rather dismal. I'd never seen Hostess cupcakes and chocolate layer cake offered on a breakfast buffet before! Pickings were slim, to say the least. I was also disappointed to find out that the advertised hot tub was actually outside and therefore not open. There are many other hotels in this small area and I would suggest booking at one of them over this one. The best bet would be to gut the place and start over.

pindergill, Asst General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Nancy S I would like to apologize for the issues that you encountered during your stay with us. We are an award winning hotel with the Best Western brand and also a highly rated hotel in the area. Our staff try to make sure that all of our guests have a worry free stay with us, however sometimes there are hurdles to overcome. We try our best Tom efficiently take care of these the best way possible. We will look into the matters that you stated above. Thank You Anup Gill Asset General Manager

"You can also have your cake..."

5
07/03/2018

It's not that Birmingham, Alabama, doesn't have a talent for treating its guests, like that jaw-dropping (and tongue twisting) grand palatial chateau called the Renaissance Birmingham Ross Bridge Golf Resort & Spa (really) in the center of the city, but for your average overnight traveler, it's a maze of too much-- like a gold rush stampede of chains that have all showed up in town with pretty much the same offerings. The result is a confusion of too many brands offering too many choices and not enough experience to really understand what their guests really want. Until this surprising gem in the Bessemer area. After several years of one failed try after another in and around Birmingham, this Best Western was an instant hit and a new favorite that means I can now look forward to Birmingham as a destination. It is a perfect example of how such overnight stays can be a truly pleasant and restful experience. And it also makes it look easy. The lobby feels like a clubhouse with a front desk that makes you feel as if you were expected. The halls, elevators and housekeeping are equally fresh and welcoming as if someone is not only on the job, but loves it as well. The rooms are spacious, spruced up and well-appointed-- you know when you have landed in a place that makes you feel secure and rested (and when you don't). There isn't a single small detail that is out of place: the leather desk chair easily glides up (rather than jams, you know about that one) and there are even night shades on the windows. The small gym is well-equipped-- and really works. In the morning, there is a sunny outdoor/indoor breakfast room with two sides of wall windows and a variety of tables next to a large (and immaculate) serving area. In addition to the fresh waffles, cereals, bagels and eggs, there is a counter with vanilla and strawberry yogurt smoothies. And a chocolate sponge cake. It just seems like the kind of place where you would expect to find that, too. Sweet Home, Alabama.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear William m, Thank you for writing a review about your stay here at Best Western Plus Bessemer. I am delighted that you experienced the effortless service that our staff provides. It is always a pleasure to make every guest feel comfortable. We truly appreciate your business. We welcome you back to our location any time you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Nice & clean. Allowed pets"

5
07/02/2018

Staff was professional and helpful. Front desk clerk, Dee, was very helpful, professional and polite when we were stressed, arriving very late in the day. Really appreciated her and the lady who oversaw the breakfast bar.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Nancy K, Thank you for taking time to write a review about your stay at Best Western Plus Bessemer. I am happy that you experienced the marvelous customer service provided by Dee and our breakfast attendant. We appreciate your business. We would like to invite you back any time you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Sales "

5
06/02/2018

We stay at this hotel every weekend and as always the rooms are clean and comfortable. Debra in the breakfast area is the BEST. She treat every like family. She leaves a lasting impression so you will never forget your stay.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Juanita0206, Thank you for providing feedback about your most recent stay at Best Western Plus Bessemer. It's always good to know that our guests are pleased with the service received. We are grateful to have a friendly and caring staff that will go above and beyond to make your stay comfortable. We appreciate you business and look forward to your next visit to our location. Thank You, Georgetta Dailey Manager

"Great Stay"

5
16/01/2018

The hotel was beyond my expectations. My husband and I were really surprised at the cleanliness of the entire hotel. The staff, room and breakfast were outstanding. This most certainly will be our place to stay every time we are in the area.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Sondra W, We appreciate you for writing a review about your stay here at the Best Western Plus Bessemer. It is great to know that we exceeded your expectations! Our staff definitely works hard to keep our guests happy. Thank you so much for providing feedback. We welcome you back anytime you are in the Birmingham area. Thank You, Georgetta Dailey Manager

"Comfy Queen Beds, Convenient and Clean"

5
07/01/2018

I would definitely stay here again. I prefer a hotel with queen beds rather than double and these were particularly comfortable. All the linens were in excellent condition. The hotel was clean and the staff was friendly.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear michellewG2063IT, Thank you for writing a review about your stay here at Best Western Plus Bessemer. We are pleased to know that you enjoyed the beds and our customer service. We appreciate your business. If you are ever in the Birmingham are, we invite you to come stay with us. Thank You, Georgetta Dailey Manager

"Mini Vacation"

5
06/01/2018

This hotel was excellent and priced reasonably. Stayed for New Years and they were able to accommodate all our requests. We had three rooms and each one was accommodated to each occupants unique situation.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Geitta H, Thank you for sharing your experience at the Best Western Plus Bessemer. We do everything possible to make our guest's stay pleasurable and memorable. I am glad that we were able to accommodate your needs. We welcome you back anytime you're in the Birmingham area. Thank you, Georgetta Dailey Manager

"Nice stay"

5
29/12/2017

The staff was all super friendly and helpful. Bed was comfortable, room was clean. Heater worked great. Nice place to stay. The room was quiet and didn't hear any noise from the hall. Would stay here again.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear JoAnn M, Thank you for taking time to write a review about your stay at Best Western Plus Bessemer. We are delighted that you enjoyed the service from our staff and the comfort of your room! We would like to invite you back any time you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Dre"

2
25/12/2017

Room size good and location. Sound level terrible from other guest and roaches in the room. Food , several restaurants and shopping such as Walmart near buy. You are not that far from Birmingham less then 30 minutes.

pindergill, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Drea95, Thank you for choosing to stay with us and leaving us with your review. I would like to begin by apologizing for the sound level that you encountered during your stay. Our staff try their level best to keep the noise to a minimum during the evening and night hours. We have a nationally recognized pest control service that conducts routine services and checks on our property. We have been in contact with them to conduct an extra service to investigate any pests issues. We hope that you choose to stay with us again during your travels to the Birmingham/Bessemer area. Thank You Anup Gill Asst. General Manager

"EXCELLENT"

5
22/12/2017

Love this hotel, the quality and service was excellent. I highly recommend this hotel The staff is professional with a caring attitude of excellence ,MS. Georgetta is always very helpful in her customer service. and concern, she always greets you with a friendly smile MS D. Williams made sure my second day was a breeze . MS M. WILLIAMS

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear G8808NUmaryw, Thank you for taking time out to share your experience at Best Western Plus Bessemer, Al. We are always delighted to know that we have made your stay comfortable and pleasurable. Ms. D. Williams will be glad that she helped make your stay enjoyable. We will continue to provide the best customer service to our guests. Thank you so much for your business. We look forward to your next stay. Thank You, Georgetta Dailey Manager

"review of Bessmer AL Best WesternHotel"

5
16/12/2017

Great rooms, great and friendly staff. The staff was very helpful and concerned since I had had to have oral surgery. They offered several times to get thing for me. They showed genuine concern for both my husband and me. the rooms were clean, ample towels, all amenities worked properly. We have stayed there before and plan to stay again in the near future. The breakfast was ok--I was having my 5 oral surgery so most of the menu I could not eat but it looked very pleasing The entire staff made me feel that they cared about us as people. All of them, were very pleasant. genuine concern!!

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear dong753, Thank you for taking time to review Best Western Plus Bessemer. It's always a pleasure to know that our staff went above and beyond to service our guests. We are happy that you experienced the customer service that Best Western Plus offers. We appreciate your business. We invite you back anytime you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Good Stay"

5
20/11/2017

This hotel was very nice. The breakfast was good and fresh. Stayed here to go to the Alabama football game. Will definitely stay again. The hotel is easy to get to and many places to eat. The staff at the hotel was very nice and the hotel was very clean.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear John A, Thank you for taking time to share your experience. We are delighted that you enjoyed your stay here at the Best Western Plus Bessemer. The staff here is always glad that our guests are pleased with their service. It's good to know that you could benefit from the convenience of our location. We appreciate your feedback and look forward to your next visit with us. Thank You, Georgetta Dailey General Manager

"Nice Stay"

4
16/11/2017

I had two issues I addressed with the front desk staff and both ladies apologized for any inconvenience, wrote down the issues, and told me they would inform cleaning and maintenance staff to correct. All staff we encountered throughout the hotel were very friendly. On the positive, room decor was nice and breakfast was adequate. On the negative room coffee wasn't good and there is quite a bit of light that comes in around the door so be forewarned of that should you have issues with sleeping with any light around. Positive/Negative the beds are very firm.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear GatorGirl32548, Thank you for taking time to give feedback about your stay here at Best Western Plus Bessemer. We are pleased that you enjoyed the service provided by our staff. Thank you for informing us of the issues you had during your stay. We are always looking for ways to improve. We would like to invite you back anytime you're in Birmingham, Al. Thank You, Georgetta Dailey General Manager

"Poor customer service "

1
12/11/2017

Horrible service this is the reason for One mark score the lady's at the front desk are incredibly rude ! Don't spend your money here stay at a place where( good) customer service is understood as being part of the job!

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear tomas4978, Thank you for taking time out to review Best Western Plus in Bessemer, Al. We apologize for the perceived lack of customer service. We are an award winning customer service property for Best Western. We do take the feedback seriously. We are investigating the issue internally. We hope to earn your business in the future. Thank You, Georgetta Dailey General Manager

"Great stay"

4
02/11/2017

A friend and I stayed at the Best Western on our way to New Orleans. This was a pleasant stay as our room was roomy and bright. The bathroom was a bit small, though. The breakfast was the usual: waffles, eggs, biscuits/gravy, and so on. The dining area was roomy and nicely furnished. Hotel staff were friendly and helpful. We would stay here again.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear DrBabs65, Thanks for sharing your experience about your stay here at our hotel. We are glad that you enjoyed your room and the service provided by our staff. Thank you for choosing Best Western Plus Bessemer. You are welcome anytime you're in Bessemer, AL. Thank You, Georgetta Dailey General Manager

"Good for the money"

4
27/10/2017

Very nice hotel, room was large and comfortable. Overall, a good night stay and fairly close to Birmingham and Tuscaloosa. When you get the suite, it is very nice and quiet - easy to get rest. Thanks for the night

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear keithstein3, Thank you for writing a review about your stay here at Best Western Plus Bessemer. We are happy that you could benefit from convenience of location and the quality of the rooms. We value your feedback and would like to invite you back anytime you're in the Birmingham area. Thank You Georgetta Dailey General Manager

"just a one night stay"

4
24/10/2017

My dad and I stayed here on Oct 23, just passing thru on our travel. We called ahead and booked the room as we were driving. Georgette checked us in and was very nice and super professional.. we had an issue w/the toilet and she offered a new room or the use of the plunger :) daddy wanted to try the plunger and so we did and all was well. Room was nice and clean, free wifi, breakfast was nice. I'd stay again.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear becky b, Thank you for sharing your experience about your stay here at Best Western Plus Bessemer. I am glad to know that you had a nice time at our location. It is always a pleasure to accommodate our guests in every way possible. You are welcome to visit any time you're in the Birmingham area. Thank You, Georgetta Dailey General Manager

"Great Hotel"

4
23/10/2017

Great customer service. Nice and friendly staff. I loved staying here at the Best Western Plus Bessemer Hotel. Free wifi and good breakfast every morning was a treat. I would recommend this hotel to my family and friends.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear marshallej, Thank you for taking time to write a review about your stay with us. We're happy that you were pleased with the service you received here. We appreciate you for choosing Best Western Plus Bessemer. You are welcome to visit any time you're in the Bessemer area. Thank You Georgetta Dailey General Manager

"Nice folks - average hotel"

3
23/10/2017

Nice but average hotel. They do a good job of handing out cards asking for 5-star TripAdvisor reviews which seems to be a good strategy based on their reviews. Staff is nice and friendly, the location is good with several restaurants nearby and the rates are reasonable. Breakfast is average hotel fare and lady working the breakfast is always nice and friendly. We stay fairly often during football season due to proximity to Tuscaloosa. One thing I wish they were better at would be early check in. More often than not, I am able to check in early at other hotels on game day, but I am never able to check in before 3:00 at this facility. That usually means a very late check in after the game is over and sitting in traffic. The last stay we ended up in a room that had been smoked in. We made the front desk aware but there were no other rooms available. Would have been nice if the housekeeping staff could have sprayed the room with Febreeze prior the next guest arrival and perhaps reported it to the front desk so that they could charge the previous tenant for violating the 100% no smoking policy.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear latreaux, Thank you for taking time to write a review about your stay here at Best Western Plus Bessemer. We are delighted that you were pleased with the customer service you received from our breakfast attendant. We appreciate the feedback you provided. We invite you back to our hotel anytime you're in the area. Thank You, Georgetta Dailey General Manager

"Football weekend"

5
22/10/2017

Every one was so nice - very friendly - the front desk at check in and check out was GREAT! The breakfast lady (Ms. Deborah) was amazing. So much energy, so happy, so friendly and such a very hard worker. A plus for your company. And on top of all the nice people, the hotel was very nice and VERY clean!! We be back for sure!!

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear babooanderson, Thank you for taking time to write a review about your stay here at Best Western Plus Bessemer. We value your feedback and are glad that Ms. Deborah and our front desk team helped make your stay pleasurable. Our staff goes the extra mile to provide great service to our guest. We welcome you back any time you're in the Birmigham area. Thank You Georgetta Dailey General Manager

"Nice hotel and good experience here"

4
22/10/2017

For the price range this hotel is well worth the money. It is clean, the front desk attendant was very nice and helpful, The room was just as described and photographed. The beds were very comfortable. They allow pets. The breakfast has a nice selection of hot and cold foods and drinks. There is an attendant who is present the entire time replenishing items as they get low. I would stay here again anytime.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear labtechsupreme64, Thank you for providing feedback about your experience at Best Western Plus Bessemer, Al. We are happy that you enjoyed your stay with us. I will make sure our staff knows that you enjoyed the service you received while you were here. We welcome you back anytime you're in the Birmingham area. Thank You Georgetta Dailey General Manager

"A Great Motel"

5
19/10/2017

Of all the motels I have stayed in , I would rate this among the top 5. All staff were very pleasant and helpful. The breakfast was great; gravy and biscuits, fried eggs, sausage patties and links, waffles, several different kinds of cereals and oatmeal, pastries, juice, coffee and hot chocolate, and many other things. The breakfast area was spacious with table space for at least 20 people. This is a beautiful and clean motel near the interstate with many restaurants nearby. The staff was very pleasant; the lady at the front desk (Dee) was very friendly and helpful! Would highly recommend this motel.

"Outstanding experience"

5
16/10/2017

Clean motel in very nice, safe area. Close to many restaurants. Friendly, helpful staff. Excellent breakfast with plenty of hot and cold items. Comfortable bed, clean, fresh smelling room. I will be staying here again.

"Disappointed"

3
15/10/2017

We have stayed in several hotels in Bessemer and, unfortunately won't be coming back here. The staff was very friendly and helpful. The double room was large and clean, and the beds were comfortable. BUT...the air conditioner was so loud that when it went on every ten minutes, it sounded like you were in the flight path of the local airport. In addition, it was installed so that it blew directly onto the heads of both beds, and there was no way to redirect the vents. We had to build a wall of pillows on the closest bed to try to divert the stream of cold air away from our faces. If the beds were moved to the opposing wall, this could be averted. The bathroom door has to be slammed to shut, and the toilet overflowed one time. Fortunately we were able to mop it up with towels before it hit the bedroom carpeting, and it did not overfill again. Could have been disastrous if we hadn't stopped it. When I used the ladies room near the dining area, it wa evident that the stalls had been constructed very haphazardly. There is at least a one inch space on either side of the door, plus an equal size opening on the side because the side panels are too small. So there is virtually no privacy. Looks like each of the component pieces is just too small. Or they tried to expand the size of the stalls without any expense, so they just moved the brackets. Very uncomfortable. The initial impression here is vey good, with lovely common areas and clean halls. But the details make this undesirable.

"Great Place.....CLEAN & FRIENDLY STAFF....EASY CHECKIN"

5
11/10/2017

This hotel was very convenient off the freeway between Birmingham and Tuscaloosa, AL. Easy on and off......strip of restaurants walking distance. Rooms large and clean....with CLEAN CARPET...one of my must in a hotel that chooses to keep carpet in rooms. The bathroom was clean and the maid apparently cared about his/her work because the toilets were spotless....even down to the floor which a lot of maids fail to clean.....you know men...right? The space was in the room but I do not like rooms with cloth chairs....this room had a 2 seater couch that looked clean but I don't sit on cloth....bedbuds, etc are easy to hide in. So I set in the desk chair which was vinyl or leather. I wish public places would not use cloth furniture in these rooms that are rented out so often...but they do. The breakfast was the usual....nothing special but plentiful if you like eggs and meat. I only stayed one night so not sure if breakfast would be the same weekly. The person preparing the food was professional dressed and kept the area cleaned as soon as a person left the table...she cleaned completely. The front desk help was great and friendly....very hospitable. I would stay there without hesitation if in the area again. The restaurant to the right....forgot the name.....seafood /catfish was just great

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear glogodschild50, Thank you for taking time to write a review about your stay here at Best Western Plus Bessemer. I am delighted that you were able to benefit from the convenience of the interstate and restaurants being nearby. We strive to provide a great experience, so our staff does go the extra mile to keep this facility neat and tidy. We truly value your opinion. We would like to invite back anytime you're in the Bessemer, al. Thank You, Georgetta Dailey General Manager

"Breakfast. Ms. Debrorah"

5
07/10/2017

Ms. Deborah is a great person , every time we come and stay it's the best services. Rooms are clean and quiet easy access in and out. Whenever we come to Alabama this is the only place we stay. I will advise others to stay here when they come to Alabama. Thank You For Everything.!

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear mrmullins68, It's good to know that you have a wonderful time when you visit Best Western Plus Bessemer. Ms. Deborah is one of our gems. She will be glad to know that she helped make your stay here memorable. We appreciate you for choosing Best Western Plus Bessemer. Thank You Georgetta Dailey General Manager

"Bad experience"

5
18/09/2017

Bad experience with check out and wifi staff mad a mistake that cost me 2 hrs of my time and a $150 because I had to drive back 1 hr I left because they said I owed a balance for the room and I'm saying I have never had to pay a balance on check out unless I used the phone or taken stuff out of a stocked minibar which this place didn't have

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear powerbymcgill, Thank you for writing a review about your stay here at the Best Western Plus in Bessemer. Your feedback is valuable to us. We apologize about the miscommunication regarding your billing. We hope that you will decide to stay with us again anytime you're in the area. Thank You, Georgetta Dailey General Manager

"best staff ever encountered"

5
17/09/2017

the hotel is nice enough but the staff is trained in customer service. friendly professional helpful. i tend to lose things like keys. they replaced numerous times always with a smile. ask if you need anything. give you privacy if you ask for it. help when you need it.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear phyllisw969, We are delighted that you had a nice stay here at Best Western Plus Bessemer. Our staff goes above and beyond to ensure you have a pleasurable experience. We truly appreciate your feedback. Thank You, Georgetta Dailey General Manager

"Harley trip"

5
17/09/2017

We spent one night here on our latest Harley vacation, The location was easy to locate and close to all we needed. The staff were very professional and made us feel welcome. Let us keep the Harley under front carport out of the weather and for security. No problems what so ever will be back when in the area.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Ronald N, Thank you for writing a review about your most recent stay here at the Best Western Plus Bessemer. It's good to know that you enjoyed your stay.We make every effort to help you feel comfortable and at ease while your here. You are invited to stay with us when you're in the area. Thank You, Georgetta Dailey General Manager

"Beautifully decorated hotel."

5
12/09/2017

This was the most pleasant stay we have had in a long time. The hotel was so well decorated, even the hallways were beautiful. The staff was extraordinary. Ms. Cindy and Ms Deborah really made our stay very pleasurable. We have recommended this hotel to everyone we know that may travel that way. Mr. and Mrs. Cox.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Linda C, We are glad that you had a great experience here at the Best Western Plus Bessemer. We appreciate the compliment on our decor and employees. Ms. Cindy and Ms. Deborah are two of the gems that represent our hotel well. Your feedback is greatly appreciated. We look forward to assisting you the next time you're in the area. Thank You Georgetta Dailey General Manager

"Great place to stay"

4
07/09/2017

Pass through the twice a year, and BE Plus is always our first pick to return to. Very clean, friendly staff, easy off/on hwy, and pet friendly which is very important to us. Thank to the staff of BW-Plus Bessemer, Al for always making our stay enjoyable.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Brenda M, Thank you for taking time out to review Best Western Plus Bessemer. We are delighted that you chose to stay with us anytime you're in the areal. We will continue to make every effort to accommodate our guests. We appreciate your business. Thank You, Georgetta Dailey General Manager

"Fantastic place to stay"

5
04/09/2017

I loved the bed-it was soft, I didn't want to get out of it. The front desk staff was amazing! We checked in around 4am and they let us do a late check out of noon, which was greatly appreciated. This was our second stay here and I would highly recommend it. If we go by this way again, we will definitely stay here again.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear SusannaF, It's wonderful that you had a fantastic stay with us! We strive to make sure our guests' experience is great. We welcome you back anytime you're in the Birmingham area. Thank You, Georgetta Dailey General Manager

"Clean quiet place"

4
29/08/2017

The desk staff was friendly and courteous. They were helpful with finding a dinner location. The room was clean and well maintained. The bed provided a good nights sleep. The wifi worked well. The breakfast was enjoyable.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear don w, We are glad you enjoyed the amenities we offer and the service provided by our staff. We thank you for taking time to give feedback about your stay with us. We invite you back anytime you're in the area. Thank You, Georgetta Dailey General Manager

"Very Comfortable bed"

5
23/08/2017

Loved the bed! Good breakfast in the morning. This was just a quick stop on a road trip. It was perfect for what we needed. Plenty of parking spaces. Courteous front desk help. We always try to stay in a Best Western Plus or Premiere since they are a great hotel for the price. And this one was no different.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Regina H, Thank you for taking time to do a review about your experience at the Best Western Plus Bessemer. We are glad that you had a pleasant stay. We truly appreciate your loyalty. We welcome you back anytime you're in the area. Thank You, Georgetta Dailey General Manager

"Nice Best Western"

5
17/08/2017

This Best Western was what I came to expect from Best Westerns. There was free wifi, free breakfast, and lots of parking including truck/trailer parking. Also had a really good location, close to the highway but didn't have a lot of noise, and was easy to find.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear tylersE5623WX, Thank you for taking time out to do a review for the Best Western Plus Bessemer. We're glad that you had a nice experience here and would like to invite you back anytime you're in the area. We appreciate you for choosing Best Western Plus Bessemer. Thank You, Georgetta Dailey General Manager

"Best service in a long time"

5
15/08/2017

The service from check-in to check out was friendly and outstanding. The entire staff were extremely cordial and attentive. Deborah, Cindy, Toby, and the housekeepers secured our choosing this Best Western Plus the next time we are in the Birmingham area. The location was excellent, the amenities were thoughtful and appreciated. The building, room and grounds were nicely furnished, clean and cared for. Showing the room key to restaurants on the strip for a 10% discount was a nice touch. My only complaint had nothing to do with Best Western Plus; Cracker Barrel and Waffle House need to join in on the 10% discount plan. Again, the staff and their service was awesome.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Spunky0603, We are delighted to know that you enjoyed the service you received from our staff at Best Western Plus Bessemer! We truly do everything we can to make our guests feel comfortable and relaxed. We are glad that you've chosen to stay here the next time you are in the area. Thank you so much for writing a review. We value your feedback. Thank You, Georgetta Dailey General Manager

"Excellent stay"

5
12/08/2017

Always a pleasure to stay at this hotel. Staff are always friendly and professional. They are always accommodating with their services. I will never consider staying anywhere else. The hotel is always clean and tidy. The location is good. Eating facilities are within walking distance. Best stay for your money.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Contenna, Thank you for sharing your experience with us. We are glad that you always enjoy the services we provide. Our goal is to make sure you have a pleasant stay. We appreciate your business and look forward to your next visit to the Best Western Plus Bessemer. Thank You Georgetta Dailey General Manager

"Mediocre"

3
09/08/2017

I don't think my family and I will return to this hotel. The beds were very itchy. The breakfast was the typical 'hotel' hot breakfast nothing spectacular. My kid did notice the chocolate Hostess Cupcakes available. The air conditioner made a very high pitch whistling noise each time it started.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Your_opinion_counts, We appreciate you for taking the time to review our hotel. We have looked into your areas of concern and value your feedback. We aim to provide excellent service to our guests. Thanks for choosing Best Western Plus Bessemer. Thank You Georgetta Dailey General Manager

"Well worth the stay"

5
09/08/2017

Be sure to say "Hi" to Cindy in the breakfast area, she makes staying there worth while, as do the rest of the staff. Very good choice if in the Bessemer area, clean rooms, pleasant staff and excellent breakfast

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear W3789FWjeffreyk, Thank you for taking time to review the Best Western Plus Bessemer. I will definitely tell Cindy your said "Hi". We are delighted that you enjoyed your stay, and we will continue to do our best to make our guests happy. We invite you back anytime you're in the Birmingham area. Thank You Georgetta Dailey General Manager

"Excellent"

5
04/08/2017

Excellent staff, breakfast and amenities Staff was very professional, rooms were very comfortable, easy access to highway and lots of places in close proximity to eat. Wonderful staff, beautiful hotel

pindergill, Public Relations Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Kafarela, We are pleased that you had an awesome stay at the Best Western Plus Bessemer. We are glad that you could benefit from the convenience of restaurants in walking distance and the services we offer. We appreciate you for taking time out to review our hotel. We look forward to assisting you next time you're in the Birmingham area. Thank You Georgetta Dailey General Manager

"Rubber Eggs"

3
27/07/2017

Sheet weren't changed as they should have been . Beds weren't made up . The eggs served for breakfast were like rubber the biscuits were hard on bottom it appears they were sitting for along time . The only positive the dining room area was clean . It could have been better all way around .

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Roger K, Thank you for reviewing the Best Western Plus Bessemer. We make every effort to provide a great customer service experience. We have looked into the areas that you have brought up in your feedback. We greatly appreciate your business and value your feedback. Thank You, Georgetta Dailey General Manager

"Must Return"

5
25/07/2017

After staying at Best Western in Bessemer, AL, I must return. I had a wonderful time. The staff were superb!! The breakfast were clean, fresh, and delicious. I only wish you serve dinner. Our rooms were clean and I have no complaints.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear 384delphinek, I am glad to know that you had a wonderful stay here at the Best Western Plus Bessemer. Our goal is to make every interaction with our guests memorable. We welcome you any time you're in the Birmingham area. Thank You Georgetta Dailey General Manager

"HORRIBLE!!"

1
21/07/2017

Hotel stunk of cigarette smoke, there was a toy behind the bed- which was extremely dusty. Room had not been vacuumed. Animal toys under the AC unit- that didn't function correctly- was set on 68 but had to be at least 72, everything was sticky, sink in bathroom stopped up, shower was full of mildew and had not been cleaned very well. Only good part was the front desk staff. They were extremely friendly and accommodating. We arrived late at night after being on the road for 5 hours so we sucked it up, stayed the night and got the heck outta there. DO NOT STAY HERE!!!

pindergill, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Leigh Ann B Thank you for taking the time out and leaving us with your review. I am having trouble locating your reservation and any notes regarding any of the above mentioned problems. I would like to research this more to take the necessary corrective actions, if you could please reach out to me by calling the hotel directly at, 205-481-1950, I would greatly appreciate it. Thank You Anup Gill Asst. General Manager

"Good experience..breakfast couldve been better"

3
16/07/2017

Overall I had a great stay. The hotel is clean and I did not encounter any problems. The bed was comfortable. The shower was hot. The breakfast did not taste very good to me tho..if I were to stay there again I would skip the breakfast and walk over to Crackerbarrel.

"Very nice hotel"

5
11/07/2017

There were so many awesome, professional and caring people I encountered. My first person was Ms. Dee. We had a small situation that occurred my first night at the hotel that was beyond her control but she went above and beyond to get the situation corrected. The following morning, I stopped by the desk to double check to make sure everything was still good from the previous night and I had the awesome opportunity to talk with Ms .Georgetta who checked on the notes from the incident. Georgetta was so sincere, caring and sorry about the incident and made sure we were pleased with the outcome. Ms. Georgetta and Ms. Dee display a genuine dedication to the general public who choose to stay at the BW Plus and are both very professional and courteous!!!. These ladies are a true asset to the company, I must also add these two ladies are phenomenal!!! The housekeeping staff I encountered by the name of Kayla and Olivia were so polite, professional and accommodating. They were friendly and each time I saw them both, they had a smile on their faces. Kudos to Ms. Connie Gibson and her staff. I will definitely stay at the Best Western Plus in Bessemer, AL again and again!!! The rooms were very clean and comfortable. I highly recommend this hotel. Cyndi T.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear _yourday2remember15, Thank you for choosing Best Western Plus Bessemer. It's wonderful to know that our staff did meet your needs. The employees here definitely strive to satisfy our guests. We appreciate you for taking time to share your experience with the staff members that you came in contact with. It really means a lot to us. We welcome you any time you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Great Hotel"

5
09/07/2017

This is a very nice and clean hotel. It has beautiful decor and the most comfortable hotel bed I've slept which includes some five star hotels. Good full breakfast. The staff was very friendly and helpful. A very relaxing time.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear E3072VAkarenf, Thank you for taking time out to review Best Western Plus Bessemer. We are glad that you were able to rest well and enjoy the full breakfast! We also value your compliment to our great staff and beautiful décor. We would like to invite you back when you are in the Birmingham area. Thank You, Georgetta Dailey, Manager

"What an Experience"

5
06/07/2017

The rooms were nice, the hospitality was excellent and the staff were very caring. Breakfast is okay and the internet works really well. What we moved me the most is the compassionate staff, a family member had an accident and when I informed the team as to what happened. They responded no problem we will take care of it.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear esieh, We appreciate you for choosing to stay at Best Western Plus Bessemer. We are delighted that you enjoyed your stay here. Our great employees do everything they can to make sure our guests are happy. We value your business. You are welcome here any time you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Start of our trip"

5
05/07/2017

spend the night here was very pleased with this hotel wish we could have taken it with us for every night of our trip great room and very good breakfast food was well supplied and everyone was extremely kind and friendly

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Brea W, We are glad to know that you enjoyed the breakfast selection and the comfortable rooms here at Best Western Plus Bessemer. Our staff are driven to provide excellent service and make you feel at home! We appreciate your business and invite you back anytime you are in Birmingham. Thank You Gerogetta Dailey Manager

"Shuntell"

5
03/07/2017

The staff was very friendly. The staff let me know the room will be around 12 but when I got there around 10, it was ready and that was great because we traveled a long way. I ordered three rooms and all of them was perfect size for our family.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Shuntellb, Thank you for choosing to stay at Best Western Plus Bessemer. We are pleased to know that our staff was able to accommodate you and your family with an early check in. We are dedicated to making sure our guest's needs are met. We appreciate your business. We will gladly service you anytime you're in the Birmingham area. Thank You Georgetta Dailey Manager

"I loved the staff."

5
02/07/2017

The women at the front desk were extremely friendly. They made our night. We enjoyed talking to the sweet lady that checked us in at 2:00 in the morning. She was friendly and made sure we had a great stay there. We would definitely stay at a Best Western again.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Malcolm0629, Thank you for taking time out to review Best Western Plus Bessemer. Our staff is always welcoming and ready to assist our guests. We are delighted that you experienced that with us. We invite you back anytime you are in the Birmingham area. Thank You, Georgetta Dailey Manager

"Huge Apartment size rooms"

5
02/07/2017

The rooms are very large and seperated with an island for coffee and refridgerator items near the microwave. The rooms are very comfy and the beds are pefect. I would highly recommend this location. I have stayed at this faciity before and will again when I come to town. Close to everything including the water park

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear 522seana, We are happy that you enjoyed your stay here at the Best Western Plus Bessemer. We do our best to make sure your stay is pleasant and comfortable. We are in a convenient location where there are 5 restaurants in walking distance, and the water park is 1 exit away! We truly appreciate your business and will gladly assist you next time you're in the Birmingham area. Thank You, Georgetta Dailey Manager

"Very Nice Hotel"

4
29/06/2017

Very nice, clean hotel. Well worth the extra 15 minute drive from the interstate. Rooms were very nice and staff was very helpful. The pool water was a little murky from the recent rain but they made every effort to fix the issue.

"The Rude General Manager"

1
27/06/2017

The morning of check out, I asked the general manager for some Face towels so the I could wash my children's face and get them ready for the day. The general manager said that I needed to bring the other towels back down so that he could give me fresh towels, I obliged. When I brought them back down he proceeded to ask me how many people were in my suite? I told him 6, myself and 5 children under the age of 8. He told me that the room sleeps 4 which I completely agree, but that's 4 adults not for children. When I told him that they were kids, he got smart and said "aren't they people too?" I told him not the insult my intelligence because he was being completely rude to me, and I was checking out in a few hours. Not to mention, our toilet had flooded and they sent us up a plunger and we had to fix it. Moral of the story, I will never stay there again and maybe no other best western period.

"Relaxing in Bessemer"

5
23/06/2017

Good value for the money. The room was very clean. The beds were exceptionally comfortable. The sheets very of good quality. The television was large enough. The staff was nice and courteous. Registration was a breeze Checkout was pleasant. Both the woman at check- in and the man at checkout were exceptional in making sure that my experience would encourage a return stay. I would definitely stay there again.

pindergill, Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Hindag, We are pleased to know that you had a great stay here at Best Western Plus Bessemer, Al. We take pride in making sure our guests are content with the amenities and services we that we offer. Our staff is surely one of a kind, and we are happy that you experienced it first hand. Any time you are in Bessemer, Al, we welcome you!!! Thank You, Georgetta Dailey Manager

"Excellent!"

5
15/06/2017

My family was moving from one state to another and this was our half way point. We were so thankful that our pets were welcome and the breakfast was definitely appreciated the next morning. Great staff

pindergill, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Ms. Tiffany D, We are glad to know that you enjoyed the hot breakfast and the other services we offer. Our staff makes every effort to provide great customer service to every guest we come in contact with. Thank you for choosing Best Western Plus Bessemer. We hope to see you the next time you are in the area. Thank You Anup Gill

"Wonderful Place to Lodge"

5
13/06/2017

I was completely impressed with my stay at this hotel location. The service was wonderful. The breakfast was good and presented in a very clean and prepared manner. For the amount that most hotels require for a stay this location gives you what you pay for and I will gladly return in the future. The decor was was beautiful and the premises was quite clean.

pindergill, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Thank you for taking the time to review Best Western Plus. We are pleased to know that you had a great stay. We value our guests and definitely strive to make every experience memorable. We will readily assist you any time you are in Bessemer, Al. Thank You Anup Gill

"Nice property with some minor flaws"

4
10/06/2017

On our way home we decided to pass by Birmingham stay here. The property has a pleasing appearance and there is plenty of parking available. It has been highly rated on TA so we had no fear of getting disappointed. The staff was excellent. Connie the GM and Tobi the front desk person were very friendly and professional. Our problem was the room we were given. It had a terrible odor, a mixture of cigarette smoke (all rooms are non-smoking) and disinfectant. I called down to Tobi and we were immediately given another room which smelled much better although it still had a lingering disinfectant/cleaning agent odor. Then around 12:33 in the morning we had the fire alarm sound. It wasn't much fun hanging out in the parking lot while the FD tried to ascertain the problem. There was no fire or other danger present but the alarm kept triggering. The hotel staff handled the situation with professionalism and did their best to apprise us of the problem. We finally got the all clear and returned to our room. However, the next day, both my wife and I had numerous small bites on our arms and legs. I don't think they were bed bug bites but may have been flea bites. Breakfast was an enjoyable experience with plenty of food items available. The dining area is sufficient to seat many guests and was kept clean at all times. The Wi-Fi was adequate in all areas of the hotel. The property overall is clean and well maintained and the rooms are large and nicely decorated. The bed was very comfortable and, with the exception of the fire alarm, we had a good sleep. The flaw is that there is no guarantee that any particular room assigned will not have had pets in it prior to giving it to another guest and the smell of the cleaning agent.

"Clean and safe"

5
05/06/2017

BW Bessemer was one of the best hotels I have stayed in I stay about two to three night a week in motel if there was I BW in every city they would get my money hands down clean rooms clean parking nice pool and gym

pindergill, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Thank you for taking time out to review your stay here at the Best Western Plus Bessemer. We are happy that you benefited from the complimentary amenities that we have to offer our guests. We will be glad to accommodate you when you are back in the area. Thank You Anup Gill

"Great Hotel"

5
04/06/2017

The hotel was clean, the staff were very friendly, our room was clean, the breakfast was good, the location was great; it is next door to some good restaurants and some shopping centers. The hotel location was also very quiet for being close to an interstate.

pindergill, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear sndmadagascar, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. Our staff takes pride in providing great customer service for our guests. It is great to hear that you had a pleasurable stay here with us. Next time you're in town, we will be delighted to accommodate you at the Best Western Plus Bessemer. Thank You Anup Gill

"Looks are deceiving "

2
04/06/2017

We stopped here on our way to North Carolina and I have to say it was the worst experience we have had at a best western ! We walked into our room and the smell would knock you down !(yuck) The bathroom door was broken and wouldn't shut unless you picked it up ! If your going to charge these rates I would expect that you would fix the problems.

"stay at the best western"

5
04/06/2017

i would advise any one ounce you stay in one of these hotels you will never go any were else great place and people if i were on vacation i would find this hotel and become a memberas a reward coustmer

"Bad manager"

3
03/06/2017

We had 2 rooms for 5 seniors that were in town for the Senior Games. We stayed for 5 nights. The staff was great and the rooms were average. On the first night we had a group of men pound on the door across from us at 1:30 in the morning. Then they stayed outside the door talking very loud. They finally dispersed after I opened and told them they were waking everyone up. When we spoke to the male manager the next day he was very understanding and asked which room number they were pounding on and assured us they would to be allowed to stay another night. We felt good about his response. On our third night we asked the staff if we could sit in the breakfast room and have our pizza and play Farkle. They said of course that was no problem. They even cleaned off he tables for us. We were in there from 7:00 PM until 8:45PM. During that time Connie the manager went through twice and never said anything. Then she sends an employee to kick us out of the room. You could tell the employee was uncomfortable doing it. We were shocked. When we tried to talk to the manager she was too busy to talk to us. The staff was great but Connie the manager lacks customer service skills. This has definitely left a bad taste for us and this hotel. I would not recommend staying at this hotel.

"Great Service"

5
31/05/2017

I received great service from the time I checked in til checking out. Staff were very friendly and professional. The my room was nice, clean, great floor plan and was very comfortable. I would definitely stay here again.

"One of the nicest Best Westerns we've stayed in"

4
27/05/2017

We only stayed here one night but it was a pleasant stay. Impressive front lobby - front desk clerk was very friendly and was there again in the morning when we checked out. Comfy beds. Did not care for the soap-like smell upon entering the room but you got use to it quickly and didn't notice it. Didn't care for the sink being outside of the bathroom. Bathroom had a toilet and tub/shower combo and was small. Nice room decor. My husband said the complimentary breakfast was pretty good (except for the gravy) and I liked the coffee and pastry he brought back to the room for me.

"Mother's Day Travel"

5
23/05/2017

Loved the clean smell of our room upon entering, professional and friendly staff. Great breakfast variety and clean eating area. We loved our stay and pet friendly room! Had our Sr. Citizen mother's in a room across the hall and they too were happy with the accommodations! Thanks for reasonable rates and an overall great experience!

"Great layout"

5
23/05/2017

Our king suite was different than any other we had stayed in. The living room was closest to the window, and the bed was near the interior, assuring no road / parking lot noise. The standard divider was half solid/ half glass. All of the furniture matched, unlike most places. The room was very spacious and comfortable. The breakfast room was separate from the dining area, and looked good, although we did not eat here. I would k=love to stay here again.

"Great place for the price"

5
21/05/2017

Breakfast was excellent and the staff friendly and professional. The manager was always present during the day and checking with guest that everything was acceptable. I had minor difficulties with my key card deactivating but the staff always alleviated the problem quickly and efficiently.

"Best place to stay!"

5
18/05/2017

This hotel was top notch! First of all, it is beautifully decorated and inviting. Georgette, and the front desk staff were so friendly, caring, and accommodating. Our room happened to be ready early which was a blessing for us. The room was super clean and the bed was absolutely comfortable. Everything we needed was only steps away. The dining room was such a nice and cheerful place to relax with the delicious breakfast bar that offered such a variety of home cooking. Deborah and the other staff were so friendly and helpful. They made our stay such a pleasure. We highly recommend this hotel when traveling thru Bessemer.

"Business trip i loved"

5
16/05/2017

Great hotel, very clean. Incredibly nice staff, very helpful. Stacey at the front desk really took care of everything with a great attitude and very likeable personality. The breakfast was top notch. Thank you Best Western.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear lErOyJeNkIns1984, Thank you for taking time to review our property here at the Best Western Plus in Bessemer Al. We are very pleased to hear you enjoyed our hot full breakfast and the level of service you encountered . We appreciate your business and would like to invite you to stay with us again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"wonderful hotel, wonder worker"

5
15/05/2017

Try the Best Western Plus Bessemer Hotel & Suites of Bessemer Alabama when you are close by. It is the best place in the area due to the great staff that run it. You will love it. i've been staying there for more than 10 years.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Thiam M, Thank you for taking time to review our property here at the Best Western Plus in Bessemer Al. We appreciate your business and we look forward to seeing you again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Third time staying here and never disappointed"

4
15/05/2017

The staff here is always friendly and helpful, whether they are at front desk or maid service. Rooms are spacious with all the amenities. super comfortable bed. Their included breakfast has a variety of items, including hot items, breads and bagels, cereal, juices, fresh fruit. They keep breakfast items well stocked and eating area clean.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Joseph W, Thank you for taking time out to review our property here at the Best Western Plus in Bessemer Al. Our team works very hard to keep our guest happy. I'll definitely pass along your comments and we look forward to having you stay with us again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Outstanding customer service from the entire staff. They went above and beyond to make my stay " AWESOME "."

5
14/05/2017

GM Connie, FD Georgette, & Allyson, and the cleaning staff were the best. They all went " Above & Beyond " to make sure that my stay was enjoyalble and pleasant. I stay there everytime I am in the area. We need more people like them.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear amelajoe, Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Al. We appreciate you taking time to review our property and recognizing our staff. They will be happy to hear they helped make your stay memorable. We would like to welcome you back again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Great hotel"

5
07/05/2017

Great hotel, never consider any others when in this area. I stay in hotels at least 12 nights per month, this hotel is by far my favorite. Always a hassle free experience, which is much appreciated. Special thank you to Cindy, who is the breakfast hostess, for always having a smile at 5:30 in the morning and treating me like family every time I stay!

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear deanem2017, Thank you for taking time out to review our property here at the Best Western Plus in Bessemer Al. We are so glad to here about the level of service you encountered and the connection you made with our team. Your business is very important to us and we look forward to having you stay with us again next time your in the Bessemer area. Thank You. Connie Gibson General Manager

"Graduation "

4
07/05/2017

Very inviting, clean and uncluttered as well as decor more upscale than lower end. Staff were excellent especially Deborah who always provided a warm smile and "good morning" as she kept the breakfast area clean and fresh. The king suite was very roomy and perfect with a microwave and small refrigerator. The only issue would be to have king pillows for the king beds. We had 4 small pillows. There's no extra blankets if needed. The weather actually got into the 50's in May. Overall well pleased.!!!

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Mark D, Thank you for taking time out to review our property here at the Best Western Plus in Bessemer Al. We appreciate the kind words about the friendless of our team and their ability to elevate your experience by being so welcoming. We appreciate your business and would like to invite you to stay with us again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"very nice experience on onvernight stay"

5
02/05/2017

This was a very nice stay for an overnight .The rooms were clean great furnishsing. Great hotel staff. Very good breakfast bar selection. My only problem was the tv in the breakfast roms set on CNN with distrubing disgusting parody of the President. No matter what party very disrespectful and it made me upset when they trash his family also. Guests were also upset. Other than that it was great

"Great hotel and staff"

5
30/04/2017

Stayed here for one night while travelling through Alabama, while i didn't have reservations the staff were very happy to book me in for the night. The room was clean and comfortable with 2 queen sized beds for 4 people. There are restaurants across the road and on the other side of the interstate. The desk staff and the cleaning staff were all very polite and friendly and really made you feel welcome. Even though it was only one night, i had a pleasant stay and would recommend this hotel to anyone.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear TravelLife4, Thank you for visiting us and allowing our team to show you the true level of hospitality and service here at the Best Western Plus in Bessemer Al. We are very glad you enjoyed your stay and would like to invite you back next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Three Day Conference Trip"

4
29/04/2017

We recently stayed at this motel while attending a conference nearby. The location is very convenient and easily accessible to the interstate. It is within walking distance to several restaurants. The motel was clean and quiet during our stay. The staff was friendly and helpful. Breakfast was good with typical motel hot and cold items. We would definitely stay at this motel again.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear Beth E, Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Al. We are glad you enjoyed our location which is conveniently located off of exit 108 on 20/59 with many different restaurant choices available to our guest. We would also be glad to suggest more options within a 10 minute drive. We appreciate your business and would like to invite you to stay with us again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Leisure for a wedding"

4
27/04/2017

The rooms and the hotel was very clean. I asked for a room that had not had pets in it with no smoking, because of allergies with a family member. We were accommodated. My overall experience is rated as a 9 which is very good.

pindergill, General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear 871sheryi, Thank You for choosing to stay with us here at the Best Western Plus in Bessemer Al. Because we are pet friendly we have certain rooms that are assigned for our guest with pets, so that we can also accommodate our guest that have allergies in rooms that are not pet friendly. I am glad to hear our staff took good care of you. We would like to invite you to stay with us again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Best Western Bessemer"

2
27/04/2017

Check in/out was good. Staff was helpful. Average breakfast. Warped door to bathroom (reported to front desk), Bathroom sink area and sink area were not properly cleaned. Bed was comfortable. The bat and sink areas are well overdue for remodeling.

pindergill, Asst. General Manager at Best Western Plus Bessemer Hotel & Suites, responded to this review
Dear David H, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We appreciate all feedback from our guests so that we can better gauge our guests satisfaction. We have discussed your concerns in our weekly meeting with our team. Thank you once again for staying with us here. Anup Gill Asst. General Manager

"Vacation trip"

5
18/04/2017

We traveled 9 people in our group, 5of which stayed at Best Western, 2 stayed at a near by hotel, and the other at another near by hotel! Both had problems with their rooms! We were completely satisfied.

"Great Best Western"

5
18/04/2017

This was the last night of our 10 day road trip and we were so glad we stopped here. The staff was very helpful and the breakfast was the best we have had on our trip. Cindy does an excellent job. She was friendly and helpful. The room was very clean and had everything we needed. There was a slight odor in the room- maybe from the air conditioning unit. Other than that our stay was very comfortable.

"Awesome and pet friendly."

4
16/04/2017

The staff was very friendly and told us about places to eat and even where we could get a discount. The room was very nice and clean. Loved the layout and separation of the kitchenette and bedroom areas. Nice comfy bed, also. We enjoyed our stay and will definitely be back again.

"Excellent staff, nice hotel"

5
16/04/2017

Excellent staff very friendly and helpful. Nice hotel, pool was not yet open in mid April with outside temps in mid 80's all week. Was not important for my stay, but verify pool status if this is important to you. Nice breakfast included with hot sausage or bacon, eggs, and biscuits and gravy. Waffle maker also available.

"Great Stay"

5
12/04/2017

Stayed with my family for a short weekend stay while we visited family. The staff was very nice specially the lady that worked in the breakfast room. There was a great selection for not only the adults but also the kids as well. The beds were so comfortable. The hotel itself was very nice and clean overall. Will definitely be our permanent hotel to stay at when we visit Alabama.

"Very pleasant and comfortable . Staff was very friendly and professional. Everything was very nice and lovely."

5
12/04/2017

Very pleasant and comfortable . Staff was very friendly and professional. Everything was very nice and lovely. When checked in and settled I had a good positive astomsphere where I was in a good state of mind of peace.

"Two grandkids on a long trip."

4
10/04/2017

We needed a room for the night,two and four year olds. The staff was very helpful getting us a room and showing us the amenities. At check out the power was out but the staff was very helpful. Will stay again

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear michaeloJ4979BN, I would like to begin by thanking you for taking the time out to leave us with your feedback regrading your stay with us. We look forward to seeing feedback from our guests so that we can gauge how our entire team is doing. I am glad that we were able to take care of your needs upon check in and get you guys taken care off. Thank you Anup Gill

"Excellent"

5
10/04/2017

This hotel was really great for the price. It had a nice hot breakfast. The room was very clean and comfortable. the hotel was easy to get to and had free WiFi. The staff was really courteous and great!

pindergill, Asst. General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear X4781AKemilyj, Thank you for choosing to stay with us here at the Best Western Plus Bessemer and for taking the time out and leaving us with your feedback. We encourage all of our guests to leave us with their feedback so that we can gauge how are customer satisfaction is going. I am glad to read that you tried our Hot & Full Breakfast, which has many different options for our guests to start off the day with a full stomach. We look forward to seeing you again in the near future. Thank You Anup Gill

"Hidden gem in Bessemer"

4
28/11/2016

Great local option for visiting University of Alabama. Close to Restaraunts, Redbox, and local shopping. Great pet policy if you need to travel with pets. Barely noticed other pets at hotel. Very clean hotel

"Excellent Hotel at a Great Value"

5
28/11/2016

We stayed two nights at this hotel over Thanksgiving week. It was the halfway point between our destination, so we stayed one night on our way out and one night on our way back. The value of this hotel is great. Clean rooms, good breakfast and great staff.

"Nice place for overnight stop"

4
28/11/2016

I've stayed at this hotel numerous times. Quality of accomodations and staff service is always good, though the price is a bit higher than (IMO) warranted. Breakfast was typical budget hotel fare: fried "eggs", paper-thin bacon (ran out quickly), biscuits and other breads, cereals, waffles, coffee and juice. Game day, so the hotel was pretty full.

"Nice place to stay."

5
24/11/2016

This hotel has very nice employees. Stacy, in particular, was very helpful and gracious to us. The accommodations were comfortable, and the hotel offers a variety of breakfast items. We stay in this area frequently, and will stay at this hotel again in the future.

"Thank you, Best Western in Bessemer, Alabama"

5
18/11/2016

A lovely hotel. The staff are professional, kind, considerate and extremely helpful. The hotel is clean, modern and comfortable. I stayed here 2 years ago for a death in my family and stayed this time for another death in my family. The staff was so kind and compassionate. I felt safe in my room and the room amenities were great! Thank you, Best Western in Bessemer, Alabama! I will always stay with you when I travel to Bessemer!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Debbie C. Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Al. I am sorry to hear about your loss , but I'm glad to here our team made your stay a memorable one. We work diligently in many aspects to ensure that all our guest needs and accommodations are met and we have a very caring and compassionate team here and they will be glad to here they made your stay a good one. We would love to welcome you back in the future next time your in the Bessemer area and hopefully under different circumstances on your next trip. Thank You, Connie Gibson General Manager

"Lapoint"

5
15/11/2016

The stay was amazing. I didn't want to go home I could live out of a hotel like that breakfast was hot and fresh every morning never had to ask for anything had clean towels wash clothes they have everything a girl needs

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Lapoint, Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Al. We are very happy that you enjoyed your stay here with us. Our staff is dedicated to you and your satisfaction while you are here with us. We work diligently in many aspects to ensure that all your needs and accomondation's are met. We would like to welcome you back next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Nice Hotel"

4
14/11/2016

I was pleased with the cleanliness of the room and the service provided. When I initialy booked the room i had selected was unavalible so i was upgraded for free to a larger suite. Everything went well during my stay. I was disapponted that i left before i was able to enjoy breakfast.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear 604sairat, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can approve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again soon next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Comfortable hotel"

4
09/11/2016

We stayed here for just a night and left the following morning. This was more of a night halt on our way to Smoky mountains. The room was clean and tidy. The bed was comfortable. They have a full breakfast with lot of options. Overall, a satisfied stay. The reception staff was quite friendly.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear ReenaNambiar, Thank you so much for your fantastic review and also for deciding to stay with us here at the Best Western Plus in Bessemer Al. Our team here works very hard to keep our guest happy. I'll definitely pass along your comments and we would like to invite you back next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Stopover"

5
07/11/2016

Excellent value for the price. Conveniently located near interstate. We stopped here on the way to our destination just for an overnight stay. We liked it enough to reserve a room in the same place for the return trip.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Micheal D, Thank you for choosing to stay with us here at the Best Western Plus in Bessemer Al. We are conveniently located off exit 108 on 20/59. We are glad to here you enjoyed your stay with us . We look forward to seeing you again next time your in the Bessemer area. Thank You, Connie Gibson, General Manager

"Bama Weekend"

5
25/10/2016

Wonderful stay. Hotel is very clean and the staff is incredibly friendly and pleasant. The rooms are not fancy but very nice and very clean. The breakfast is basic but will do if you would rather not go out to a restaurant. Very easy access to the highway. Restaurants are nearby as well as some stores.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Lovesomefun, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We offer a complimentary Hot & Full breakfast to all of our guests, with many different varieties to choose from. Thank you once again for staying with us and we hope to see you again during another Bama football game! Thank You Anup Gill Asst. General Manager

"Pleasant stay"

5
23/10/2016

I found this hotel very quiet with clean rooms and very nice staff . Near restaurants and the highway. The room was ready when i arrived and everyday the room was cleaned like new. The a/c in the fitness room was not working.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Bruno S, Thank you for taking the time out to leave us with a review and most importantly for choosing to stay with us here at the Best Western Plus Bessemer. Cleanliness and Guest satisfaction is very important to us, and each team member makes sure we are reaching our goals. We have many different restaurants within walking distance and a 5 minute drive away. Thank you for choosing to stay with us and we look forward to having you back soon. Thank you Anup Gill Asst. General Manager

"Road trip with Mom"

5
22/10/2016

Me and Mom went to visit her old college professor in Birmingham. We stayed here two nights. LOVED the breakfast! Ms. Deborah made sure the spread was on point!!! Comfortable beds and the place is CLEAN. There's a Waffle House, another restaurant & an Applebee's across the street, so you won't be hungry.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear XDS2004, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. Our entire team do their best to make sure every guest feels at home when they are staying with us and this review helps to show our hard work is paying off. Thank you again for choosing to stay with us and we look forward to having you stay with us again soon !! Thank You Anup Gill Asst. General Manager

"stay at best western"

5
19/10/2016

this hotel was clean and pleasant. the staff was very helpful and knowledgable of the surrounding area. the rooms are a descent size, plenty of room. the b r eakfast was good and plentiful. enough for everyone. would stay there at any given time.

pindergill, Assistant General Manger at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Robert L Thank You for choosing to stay with us here at the Best Western Plus Bessemer and taking time out of your day to leave us with a review. Our entire team is here to make sure that each guests as a comfortable stay with us. We look forward to having you as our guest during your future travels to the Bessemer area. Thank You Anup Gill Assistant General Manager

"Beware of incidentals"

2
17/10/2016

My son forgot deodorant so my wife went to the front desk to ask if they had complimentary deodorant. Receptionist said yes and gave her deodorant. A week later I have additional charges on my credit card and they now claim that the deodorant my wife got was not free and that it was charged to our room. We asked for complimentary deodorant, we did not ask to buy any. Just another trick to get more money out of guests. Will not stay there again!!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Thank You dch4041 for choosing to stay with us here at the Best Western Plus Bessemer. We have many items that are available from the front desk for a nominal charge. These are available to all of our guests. These items incldue, deodorant, hairspray, eye drops, contact lens solution, sunscreen, dental floss just to name a few. We are sorry for the confusion regarding the charge for these items. Thank You for choosing to stay with us, and we hope that you give us the opportunity to have you as our guest in the future. Anup Gill Asst. General Manager

"Nice stay"

5
16/10/2016

Georgette was helpful and friendly. She was very helpful and honest when we asked for help on a restaurant choice. Room was comfortable. Shower was excellent. Breakfast was ok. It would be nice to have a little more variety in the hot foods. But it was typical

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Marcia L, Thank You for choosing to stay with us here at the Best Western Plus in Bessemer Al. We appreciate you taking time to do a review on our property and for recognizing the friendliness of our staff and the great quality of our rooms. I will most definitely share your comments with the staff and we would like to invite you back next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Fairfield city councilman/guest"

5
05/10/2016

I was looking for a pleasant place to stay on the western side of Birmingham AL, & I checked out the Best Western Plus in Bessemer Al,! What caught my eye was the landscape & how clean it appeared. When I went into lobby area it was also clean with friendly staff! I was Sold!! My wife & daughter was overwhelmed on how clean the rooms were we had peaceful sleep beds were so comfortable & breakfast the next morning was fresh & everything was sanitized a big plus! Needless to say this is our favorite spot to just get away with out traveling out of town & enjoy! I want this exact hotel to come to Fairfield Al ,as I am the new city councilman I brag about this hotel & recommend it to our new mayor & council members to experience what we need in our city. This place is highly recommended to anyone!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Herman C, Thank you for choosing to stay with us here at Best Western Plus in Bessemer Al. It is with great pleasure to receive such wonderful feedback about your stay. We are delighted that you enjoyed our property and for your recommendations. Our team works very hard to keep our guest happy and to provide a perfect experience for everyone that stays with us. We appreciate your business and we anxiously await your next visit with us . Thank You, Connie Gibson General Manager

"Bessemer Hotel Gets Very Good rating"

4
04/10/2016

I did not have a reservation. We were not able to plan where we would be by what time. I've enjoyed other Best Westerns so we thought we would walk in on this one surrounded by quite a few other hotel/motels. We were greeted very kindly and we were able to negotiate a little lower rate than they quoted us when we walked in. Friendly greeting, room was on first floor as we requested, neat, clean and a great breakfast. Newer TV, with Free Internet. Only one draw back was that we could not get the Thursday Night football game. They didn't have that channel available. I very rarely give out a 5 star but they have a high 4 in bok

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Bill1, Thank you so much for sharing your fantastic review and for choosing to stay with us here at the Best Western Plus in Bessemer Al. We are so glad that you had a wonderful time and enjoyed our property. Thanks again for recognizing our friendly and dedicated team , I will be sure to pass along your comments and we look forward to seeing you again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Great Hotel and Service"

5
25/09/2016

I was here for my niece's graduation from Paul Mitchell School. We were also there to help pack her up and relocate her back to North Carolina. It was a happy and stressful time. I chose to stay at a hotel since my niece only had a 2 bedroom apartment. I'm glad I did. It was so nice to have a quiet place to relax after long days. I would return to my room each evening to find it clean and stocked (towels etc) . The staff was great. Dionca, was especially nice and helpful. When leaving the hotel, if she was at the desk, she would wish me a pleasant day . When I would return, she would greet with a smile , often reminding me if there was anything I needed she was there. I noticed she greeted all customers in the same friendly manner....... I travel frequently and spend a lot of time in hotels and resorts. It's always nice when you are made to feel at home.... Dionca (? sp) is the kind of employee that every hotel needs. She is the girl that if she doesn't have the answer about a restaurant etc. She will call a friend (and she did) . This is what I call going above and beyond. "Yes, I could have googled " but I didn't have to. I was made to feel at home so I did what anyone does when they are made to feel at home... the ask in house. Thanks again Best Western and staff for a wonderful Stay. I would definitely stay here again , if I am ever in Birmingham again.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear new4rae, Thank you for choosing to stay with us here at Best Western Plus in Bessemer Al and for taking time to do a survey about your stay with us. We are very pleased to hear about the level of service you encountered and the connections you made with our team. We have a dedicated team that strives daily to make sure all our guest have a perfect and relaxing stay. We are excited we provided you with such a wonderful stay and we would like for you to join us again next time your in the Bessemer area . Thank You, Connie Gibson General Manager

"Wonderful!"

5
23/09/2016

We were in own for two family funerals. The staff was very friendly and helpful. The breakfast was great! The beds and pillows were the most comfortable I've slept on ever! However, the doors in the room could use a good wiping down after each guest leaves. I tried to buy a pillow but it was to early for the staff to access storage and we were leaving before someone came on duty with access. So sad about that! ?? Really great place and Cracker Barrel is right across the street!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear kkguiles2016, Thank you for completing the survey regarding you recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can approve, you are helping us deliver a superior experience for you and other guest in the future. We would like to welcome you back next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Best hotel I have stayed in!"

5
19/09/2016

Large rooms, helpful staff. Easy to find with easy access to Interstate. Quiet, clean rooms. Comfy beds. Absolutely Wondeful breakfast bar, never saw such a great variety and area was very roomy. Whole grounds were clean. Great value!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Debbie D, Thank you for choosing to stay with us here at Best Western Plus in Bessemer Al. It is with great pleasure to receive such wonderful feedback about your stay. Our staff takes every opportunity to provide a perfect experience to all our guest. I'll definitely pass along your comments and we would like to welcome you back next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Poor management"

1
14/09/2016

Very clean hotel, the staff was accommodating, but i couldn't get any straight answers concerning my bill. I was charged twice, one by Expedia and also by the hotel. When asked, for management there was no one there, yet there's a sign stating manager on duty.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Johnsond35, Thank you for choosing to stay with us at Best Western Plus and for your feedback on your stay with us. We are glad you found our hotel clean and comfortable. I sincerely apologize for the issues with your bill, this is particularly concerning to me for this is not a general issue we have at our property. Unfortunately I can't be on the property 24/7 but there is always management there during the day till 3 or 4 pm each day. If you will call during those hours we will be glad to take care of any issues you have. Our customers are our first priority and we would like to welcome you back next time your in the Bessemer Al. Thank You, Connie Gibson General Manager

"Love It"

5
12/09/2016

The Room Was Cleaning, Staff Was Nice They Even Let Me Check In Early. Drove From Georgia So That Was Very Nice Of Them And Love The Breakfast. I'm Very Picky About Were I Stay So I'll Be Back When I Come To Birmingham Again

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Lezeta W We are glad you decided to stay with us here at Best Western Plus in Bessemer Al.,and that you enjoyed our hot full breakfast and clean rooms.Our team is dedicated to meet your needs and make your stay as pleasantly as possible. We appreciate your business and look forward to seeing you again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Amazing Staff"

5
05/09/2016

The staff is just amazing. From my first day till the last day everyone I interacted with was extremely helpful and very friendly. Really enjoyed my stay here and will definitely be back. The exit has many hotels and I have experienced a stay at two others, but I'm so glad I decided to stay at Best Western this time. The staff was so accommodating, the room was clean, the bed was very comfortable, and the breakfast was perfect.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Justin P, We are so glad also that you decided to stay with us here at Best Western Plus in Bessemer Al. Your experience is one we strive for daily for all our guest.Our staff will be pleased to hear about the level of service you encountered and the conections you made with our team. We look forward tom seeing you again next time your in the Bessemer area. Thank You , Connie Gibson General Manager

"Great service and super clean"

5
03/09/2016

The service was great from the beginning until we left. Georgetta who handled our check in and check out was outstanding. The whole hotel was very clean as well as the rooms. I highly recommend this hotel !

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear j07jimenez, We appreciate you taking time to review our hotel and recognizing our associates. We are delighted to hear you had a great stay, and Georgetta will will be thankful to hear she helped make your stay memorable. We look forward to seeing you again next time your in the Bessemer Al. Thank You, Connie Gibson General Manager

"First Time Stay In Bessemer AlabamaThe Staff"

5
01/09/2016

The staff at the Best Western Bessemer Alabama our stay was excellent service, cleanliness , location just what we need here in town for a funeral that is in this area of the city Thanks You Staff for great direction .Super housekeeping Staff

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Bessie L, Thank you for choosing the Best Western Plus in Bessemer Al. It is with great pleasure to receive such wonderful feedback about your stay with us. We are delighted you enjoyed our property . Our staff takes every opportunity to provide a perfect experience to all our guest. We appreciate your business and would like to welcome you back next time your in the Bessemer area. Thank you, Connie Gibson General Manager

"Above what you would expect"

4
01/09/2016

Very nice hotel. Quiet, spacious room, plenty of hot water. Large bars of soap. Good TV and internet. Comfortable bed and pillows. Nice breakfast area and plenty of food. Front desk and other staff friendly. Great value for the price.

"First time for a BW stay over"

4
30/08/2016

Overall my first time at Best Western was a pleasant one. Hotel lobby, corridors, and guestrooms were all very well maintained and delightful. I also enjoyed the breakfast accommodations and guestroom amenities.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear David K, Thank you for choosing to stay with us here at Best Western Plus in Bessemer Al. It is with great pleasure to recieve such wonderfull feedback about your stay with us. We are delighted that you enjoyed our property , our staff takes every opportunity to provide a perfect experience to all our quest. We appreciate your business and look forward to seeing you again next time your in the Bessemer area. Thank You, Connie Gibson General Manager

"Friendly staff, great price, and amazing stay!"

5
29/08/2016

The location was great! Staff was really friendly and very helpful. Not only was the room super clean but the entire hotel was kept super clean. The beds were super comfortable. We really enjoyed the breakfast in the morning as well. Wonderful experience overall. Will definitely be back.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Taylor J, Thank You for choosing to stay with us here at Best Western Plus in Bessemer Al. We appreciate your feedback on our hotel. It is nice to hear you found our rooms to be comfortable and clean. That is our goal for all our guest here. We are also glad that you enjoyed our free hot full breakfast .We look forward to seeing you again in the future next time you are in the Bessemer area. Thank You, Connie Gibson General Manager

"Incredible stay - we will be back"

5
23/08/2016

We stayed at the hotel for a few nights. The staff were so friendly and helpful and not only that, but the hotel was so clean and tidy even as you entered the reception. At the front desk the staff were incredibly polite and helpful with all our enquiries. The room was very clean and well kept and the bed itself was comfortable. That bathroom was also spotless. In the morning there was a good selection on offer for breakfast which we thoroughly enjoyed and even the internet connection was good. The location of the hotel itself was perfect with many shops around the vicinity. Overall a brilliant stay, and we will be back to stay here when we are next in Alabama. I would thoroughly recommend this hotel.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear John20122, Thank you for chossing to stay at Best Western Plus in Bessemer Al. We are very happy that you enjoyed your stay here with us our staff is dedicated to you and your sastisfaction while you are here with us. We are conveniently located off of exit 108 on 20/59 with many different restaurant and shopping choices avalible for our guest . We can also suggest more options within a few mintues drive. We look forward to seeing you again next time yiou are in the Bessemer area. Thank You, Connie Gibson General Manager

"Clean and friendly"

4
15/08/2016

The fitness room needs upgrading - old, poorly functioning equipment. Also the rooms could use some basic maintenance, but overall good experience. Facility was clean and the staff was very pleasant. We would stay there again.

pindergill, Asst. General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Marc J, Thank you for choosing to stay with us here at the Best Western Plus Bessemer and for taking the time out to leave us with a review. We are always doing our best to make improvements to our hotel and guests rooms. Thank you once again for choosing to stay with us and we look forward to your next stay. Anup Gill Asst. General Manager

"Will give it another try!"

3
29/07/2016

Overall we were okay with our stay. The person at the front desk was welcoming and helpful. We found the grounds and hotel to be clean. We did experience some discomfort from the noisy neighbors across the hall, but it was a weekend and we can't blame the hotel for that! Our room was comfortable and looked to be clean; however, the person who serviced the bathroom could have put forth more effort, as we did experience an unpleasant odor from that as soon as we entered the room. The breakfast had a good selection and the area was well kept. Next time we are in the area, we'll consider giving this hotel another try.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear NatParkTravelers Thank You for choosing to stay with us here at the Best Western Plus Bessemer. I would also like to thank you for taking the time out of your day to leave us with a review of your stay. Our entire team here makes it a priority to make sure that the hotel is clean and comfortable to stay in. Our front desk agents are here to assist our guests in any way that they can. Thank you for choosing to stay with us and we look forward to seeing you the next time you are in the area. Anup Gill Asst. General Manager

"excellent"

5
27/07/2016

the hotel was very nice and clean. the room was very comfortable and the internet was very good. the breakfast was good with lots of things to chose from. there are also several restaurants across the street to chose from. everything was excellent.

pindergill, Asst. General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Randy A, I would like to thank you on behalf of our entire team for choosing to stay with us and for taking the time out to leave us with your feedback. It is a pleasure to share our guests feedback with our team, and when we get ones like yours its makes it much easier. Thank you once again for choosing to stay with us and we look forward to having you stay with us at the Best Western Plus Bessemer soon. Thank You Anup Gill Asst. General Manager

"Good Stay"

4
10/07/2016

This was a stop over on our way to Florida and it was everything I would expect from a Best Western. The bed was wonderful as are all Best Western beds. The room was very clean. Breakfast had a good assortment of hot and cold items. Overall a good experience-and would stay here again.

pindergill, Asst. General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear cgreyroma10, Thank you for choosing to stay with us here at the Best Western Plus Bessemer, and also for taking the time out and leaving us with a review. We get a lot of compliments regarding our beds and I'm glad to hear that found them just as comfortable! Thank you again for choosing to stay with us, and we look forward to seeing you again in the future. Thank You Anup Gill Asst. General Manager

"Great Suite at Resonable Price - Plenty of Parking - Great Breakfast Included"

5
04/07/2016

I guess the "Plus" in the name actually does mean something. This place is updated and clean with ample parking even for RV's and trucks. Attentive front desk (Allyson) person was great as was the breakfast in the morning in a large and airy room off the lobby with plenty of selections including some hot dishes. The suite we took (because all the other rooms were sold out) was huge with tow bedrooms and separate baths as well as comfy sofas in the common area. Fast check-in and check-out at a $161.00 for two people in the suite. Great location for dining (though the restaurants in the area do not deliver). There's an Applebee's across the street as well as 3-4 others in the immediate area. Right off of Rt 20 Great value!

pindergill, Asst. General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear TonyK300, Thank you for taking the time out and leaving us with an awesome review! We appreciate you choosing to stay with us here at the Best Western Plus Bessemer. Our Hot & Full breakfast is available to all of our guests every morning. Our Executive King Suite is our largest room, with a separate bedroom from the living space and kitchenette area. We are located next to many different choices of restaurants and if any of our guests would like some suggestions, we can always offer some good local treats !! Thank you for choosing to stay with us and we look forward to seeing you again soon !! Anup Gill Assistant General Manager

"Would recommend "

5
28/06/2016

The room was very clean and spacious. The food bar was good and constantly being restocked. Staff was very friendly. Would recommend to anyone staying in the area. This was an unexpected stop for us. But a good one.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Charles J, I would like to thank you for taking the time out of your day to leave us with a review, and for also choosing to stay with us here at the Best Western Plus Bessemer. We are conveniently located right off the interstate which gives our guests easy access on and off the road. Our Hot & Full breakfast is available every morning to our guests. We have many different options to choose from to start your day off right. Thank you again for choosing to stay with us and we look forward to seeing you again soon. Thank You Anup Gill Assist. General Manager

"All Good"

4
25/06/2016

Make sure the bathroom is spotless, Good location to eat and shop, close to necessities, quiet, and appears safe. Close to Birmingham and in route to Tuscaloosa. Close to the water park, which is good for children. Go area to have a family reunion due a civil center in the same area. Breakfast appear to be good and coffee is great. exercise room, and pool area was appealing. Also, had a varieties of TV programs.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear minusej, I would like to thank you for choosing to stay with us at the Best Western Plus Bessemer. We understand that our guests have may different options available to them, however, we strongly believe that our hospitality, customer satisfaction, and quality of guest rooms is one of the best in Bessemer. We have many different restaurant options to choose from within a walk across the street, or less than 5 minute drive. The Splash Adventure park is less than 2 minutes by car from our location. Again I would like to thank you for choosing to stay with us, and we look forward to seeing you again during your travels. Thank You Anup Gill Asst. General Manager

"Enjoyable Experience"

5
22/06/2016

Great location right off the highway, clean and comfortable room, quiet floors, delicious breakfast and friendly staff. We stayed here twice on our vacation ... once heading north and then on the return trip. We will definitely stay at this hotel again! It's an excellent choice.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear KGuiles, Thank you for taking the time out and leaving us with a review of your stay with us. We are conveniently located off of I20/59 on exit 108. We pride ourselves on trying to make sure each and every guest feels at home and comfortable while here at the Best Western Plus Bessemer. We have a a lot to choose from in our Hot & Full breakfast available every morning. Thank you again for choosing to stay with us at the Best Western Plus Bessemer during your vacation, and we look forward to having you as our guest during your next trip. Thank You Anup Gill Asst. General Manager

"Last Minute"

5
20/06/2016

Hotel clerk was very nice and polite upon arrival. Rooms were very nice and clean, comfortable beds, breakfast was good and not over crowded. Good and safe location with restaurants nearby. Will definitely stay again!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Terry S, I would like to thank you for choosing to stay with us at the Best Western Plus Bessemer. Our front desk is staffed 24/7 with at least one member of our team. They are here to welcome every guest no matter the time of arrival or time of day. We pride ourselves on making each guest feel as if they are at home during their stay. We have many different options where our guests can eat, and we can give any further suggestions if they are needed. Thank you for choosing to stay with us and we look forward to your next stay with us. Thank You Anup Gill Asst. General Manager

"A perfect night!"

5
17/06/2016

I live in the area but had a best friend coming for an overnight visit. We had not seen each other in years so we wanted to stay up most of the night " catching up". I rented a room here and it was PERFECT!!! No one was disturbed at the house and me and my BFF had a fantastic reunion and complimentary breakfast! Thanks Best Western! You ARE the best.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Judy N, Thank you for choosing to stay with us at the Best Western Plus Bessemer and also for taking the time out and leaving us with a review. I am so glad that we were able to accommodate you and your best friend to be able to catch up. We try our best to accommodate all the needs of our guests to the best of our abilities. Our Hot and Full breakfast is complimentary to all of our guests. Thank you again for choosing to have your catch up night with us, and we look forward to having you stay with us again. Thank You Anup Gill Asst. General Manager

"An Excellent Choice for quality services"

5
14/06/2016

We have stayed here frequently and would recommend it to anyone. Best bed I have ever slept on away from home. Spotless rooms and areas. Pool and all. Excellent breakfast each morning and great coffee. Location is near many top notch restaurants.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Dorothy C, Thank you for taking time to do a review on our property here at Best Western in Bessemer Al. We are fortunate to be located within walking distance to many restaurants, we can also recommend many more within a few minutes drive. We also have alot to choise from in our hot full breakfast bar. Our goal is to provide the best stay we possible can for all our guest. We are very happy you enjoyed your stay and we look forward to seeing you again next time you are in the bessemer area. Thank you, Connie Gibson General Manager

"Chris Pettinger"

5
05/06/2016

I was in Birmingham visiting family over the Memorial Day weekend, and stayed in Bessemer. All of the staff that I came across where always willing to assist in anyway possible and we're always smiling. Check in was a breeze and very quick. Stopped by breakfast and was surprised at the choices they offered. Much better than most hotels that charge your. Will definitely stay again when I'm in town.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Chrispettinger, Thank you for staying with us here at Best Western Plus in Besemer Al. It is with great pleasure to receive such wonderful feedback about your stay with us. We are delighted that you enjoyed our property, our staff takes every opportunity to provide a perfect experience to all our guest. We appreciate your business and look forward to seeing you again next time you are in the Bessemer Al. Thank You, Connie Gibson General Manager

"Lovely stay!"

5
03/06/2016

My room was very nice and clean and smelled fresh and clean. I had all amenities in my room and all appliances worked. The furniture was really nice and the beds were really comfortable.I only had interactions with 2 employees, one of which came into my room without knocking and the other was connie at check in. She is the manager but she seemed like she wasn't interested in anything going on with the hotel or guests and she didn't smile a single time. This did not turn me away from staying at the hotel and it did not affect my stay but it was very displeasing as a guest as well as an employee at another Best Western Hotel.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Kailanicole 1991, Thank you for choosing to stay at the Best Western Plus in Bessemer Al. Our staff is dedicated to you and your satisfaction while you are a guest of ours. We work diligently in many aspects to ensure that all of our guests needs are met. We love to be able to provide a warm welcoming and relaxing stay for all our guests. We look forward to having you stay with us here again the next time you are in the Bessemer area. Thank You, Connie Gibson General Manager

"Poor staff, beautiful hotel"

2
31/05/2016

The staff is very unprofessional, rude - one in particular clearly has a "ghetto" background. They will check you into your hotel, prior to your arrival, they even threatened to cancel my reservations due to the full capacity that they were that for the night of my stay. I specifically told them to notate I would pay with gift card and they still ran my credit card. Very rude, I would not stay with them again, nor would I recommend anyone staying with them.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Jill B, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We pride ourselves on being a top rated hotel within the Best Western brand for customer service and also a top rated hotel in the Bessemer area. Our entire team is trained to be welcoming to each and every guest of ours. It is standard practice for hotels to call their guests on sold out night to guarantee each guests reservation. Each reservation has to have a valid credit/debit card associated with it to guarantee the reservation. A authorization has to be put on a credit/debit card to secure the room. The gift card was applied upon checkout and the authorization hold was released. The authorization takes between 5-7 business days, because banks have different processing times. Thank you for choosing to stay with us here at the Best Western Plus Bessemer Anup Gill Assistant General Manager

"Falling apart"

2
30/05/2016

The frames were falling off the doors and you could see the light in the hall through the door frame! And not just a little bit! They gave my sister a hard time when she arrived because of her dog and made her pay more! That was never stated in trip advisor. I will not use trip advisor and I will never stay at Best Western in Bessemer Alabama again!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
I would like to thank for for choosing to stay with us here at the Best Western Plus Bessemer. We are an award winning property within the Best Western brand and a top rated hotel on TripAdvisor. We are indeed a pet friendly hotel and charge a $20 pet fee, per pet, per night. Our standard practice is to put a $50 incidental hold of any reservation that comes from a third party website. As per the $40 pending hold, on your reservation, we put a $20 pet fee and an additional $20 incidental hold. That would be a total of $40, otherwise there would be a hold of $70 on your credit/debit card. Once your reservation was checked out we only charged $20. Banks can take between 5-7 business days to put the remaining hold back onto your account. Timing depends on your banks processing times, which vary from bank to bank. Thank you for choosing to stay with us here at the Best Western Plus Bessemer. Anup Gill Asst. General Manager

"Disappointed "

3
28/05/2016

Remembered why I choose other hotels over Best Western. There was a $20. Pet charge, ok then why is there a $40 pending hold on my card 2 days after checking out? There were other issues also, but I did tell them I would NEVER stay at another Best Western ~

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Cynthia S, I would like to thank for for choosing to stay with us here at the Best Western Plus Bessemer. We are indeed a pet friendly hotel and charge a $20 pet fee, per pet, per night. Our standard practice is to put a $50 incidental hold of any reservation that comes from a third party website. As per the $40 pending hold, on your reservation, we put a $20 pet fee and an additional $20 incidental hold. That would be a total of $40, otherwise there would be a hold of $70 on your credit/debit card. Once your reservation was checked out we only charged $20. Banks can take between 5-7 business days to put the remaining hold back onto your account. Timing depends on your banks processing times, which vary from bank to bank. Thank you for choosing to stay with us here at the Best Western Plus Bessemer. Anup Gill Asst. General Manager

"Definitely a KILLER deal!"

5
18/05/2016

We were travelling through on our way to New Orleans and stopped in this hotel after looking at reviews online. We got there about 1 am and couldn't believe how cheerful and courteous the staff was. We felt genuinely welcomed immediately. Our rooms were a good size and clean. And they have a great breakfast! A lot more than the typical cereal and muffin. A GREAT deal for the price!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Thank You Amanda G for taking the time out and leaving us with a review of your stay with us. We love getting feedback from our guests and sharing it with our entire team. Our team is always ready to help each and every one of our guests no matter what time of day. When you are staying with us, our goal is to make it the most pleasant welcoming stay. Thank you again for choosing to stay with us and we look forward to your next stay with us. Anup Gill Assistant General Manager

"Trip to Tuscaloosa for graduation"

5
13/05/2016

Pleasant staff and excellent service. We were there over Mother;s Day and every staff member, including cleaning, wished us Happy Mothers Day as they passed. They were all very pleasant and eager to supply all our needs.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Rose Marie G, Thank you so much for sharing your fantastic review and for also spending Mother's Day weekend with us . We're so glad to hear you had a wonderful time. Our team here at Best Western Plus works hard to keep our guest happy. I'll definitely pass along your comments and we look forward to your next stay with us when you return to the Bessemer area. Thank You, Connie Gibson General Manager

"Dr appointment at UAB West"

5
12/05/2016

Rooms were clean and comfortable, the staff very friendly and eager to serve! One down side of the room they do not have exhaust fan in the restroom. There is a beautiful Koyie pond in the front of the hotel with a waterfall it is very relaxing and nice the staff let us feed them one afternoon that was cool.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Ramona M, Thank you so much for taking time out to write a review. We are delighted to hear you got a chance to unwind and relax while our staff took care of all your needs. I'm sorry you didn't notice our exhaust fan that is located on the wall opposite side of the shower. All our rooms are equipped with exhaust fans that are so quite you never know they are running. We appreciate your business and we thank you again for choosing to stay with us here at the Best Western Plus Bessemer Al. Thank You, Connie Gibson General Manager

"Friendly staff, spotless room, delicious breakfast, terrific service"

5
09/05/2016

We were unable to get a hotel room in Tuscaloosa for graduation and had to "settle" for the nearest room 35 miles away. Our expectations were low, but the minute we pulled into the driveway we knew it was going to be much better than we thought! The staff was so friendly and pleasant...from the front desk clerk, to the maintenance people, to housekeeping, to the breakfast room staff...every employee went out of his/her way to smile and speak. The rooms were spacious and well thought-out. So many amenities and very close to Tuscaloosa. Instead of thinking about Best Western Plus Bessemer as a last resort when visiting Tuscaloosa, I will make plans to stay there first! Great job!!!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Amanda A, Thank you for your review and the kind words regarding our staff. We are so pleased to hear about the service you encountered and the connection you made with our staff. Your experience is one we strive for daily,we work diligently in many aspects to ensure that all your needs and accommodations are met. We appreciate your business and look forward to seeing you again next time you are in the Bessemer area. Thank You, Connie Gibson General Manager

"safe and comfortable"

5
08/05/2016

appreciated the inside corridors and elevator. well lighted parking area. The beds were very, comfortable! The staff was very helpful to arrange the kinf of room we needed and offered to accomadate in any way possible!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear John S, Thank you for providing feedback on our hotel. It is nice to hear you found our rooms to be comfortable and our staff accommodating. Our goal is to always provide our guest with the best possible service that we can. Our staff will be happy that you enjoyed your stay here at Best Western Plus in Bessemer Al, because your business is important to us. We look forward to seeing you again next time you are in the Bessemer area. Thank You, Connie Gibson General Manager

"Very courteous and helpful staff"

5
06/05/2016

This was our first stay here. We were very impressed with the staff. They were friendly and extremely helpful. The clerk who checked us in even went to the trouble to roll a luggage cart from near the front desk to a different entrance so that we would have available where we parked. The hotel was clean and quiet during our visit. The bathroom linens were nice and thick. We'll definitely be back.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Tom B, Thank you for choosing to stay with us here at Best Western Plus in Bessemer Al. We are very happy that you enjoyed your stay with us. Our staff is dedicated to you and your satisfaction while you are here. We thank you for your business and we look forward to seeing you again next time you are in the Bessemer area. Thank You Connie Gibson General Manager

"Prom Date"

2
02/05/2016

Evidently the rooms around us had been rented to high school students celebrating their prom. They were extremely loud, obviously high/drunk, with lots of shouting and banging on doors. Management seemed unwilling to do anything to get the situation under control. The next morning when I checked out, the reaction of the front desk was "yeah we know about it, sorry". We got almost no sleep, and had a long drive ahead of us, not a good combination. I don't know why they would rent to kids, and why they did nothing to control the situation which was clearly out of hand.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear hills06, Thank You for your feedback regarding your stay with us. We are always striving to provide the best experience and customer service that our guests have come to expect from our team at the Best Western Plus Bessemer. We make every effort to provide a relaxing and comfortable environment for our guests. It is our policy to not rent our rooms to minors without a parent being present during the time of registration. Thank you for choosing to stay with us, and we hope to see you again when you are in the Bessemer area. Thank You Connie Gibson General Manager

"Pleasant stay after a long day on the road"

5
26/04/2016

Three friends and I were recently travelling for a week through several southern states. Our first stop at Best Western Plus was a pleasant surprise. We received a friendly welcome from the staff; the rooms were clean and bright, and we were close to a number of good restaurants. The breakfast buffet was very good. Overall, I would say that this hotel is much better than most within the Best Western chain. Would definitely stay there again when travelling

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Cat3335, Thank you for deciding to stay with us here at Best Western Plus in Bessemer Al. We are the top rated hotel on Trip Advisor and within the Best Western brand.We offer our guest a full hot breakfast and are within walking distance to many good restaurants. We can also suggest more options that are within a 10 minute drive. We love to provide a welcoming and relaxing visit for all our guest. Our team will be glad to here that you enjoyed your stay with us. We hope to see you again whenever you are in the Bessemer area. Thank You, Connie Gibson General Manager

"Stayed there last year and was impressed with cleanliness and staff and this time no different"

5
25/04/2016

Although not considered a high end chain, this Best Western Plus has amenities that are normally found in much higher priced hotels. The staff is friendly and very helpful and the rooms are spacious and clean. The hot breakfast include with your stay is more than adequate and the food is always fresh.

"Needs re-renovate the rooms"

2
20/04/2016

My family and I recently stayed at this hotel due to the "newly renovated rooms" advertisement and found that it was not exactly true. There were stains on the ceiling and floors and bathroom had black mold in the corners.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear bamabilly51, I would like to thank you for choosing to stay with us at the Best Western Plus Bessemer, and for taking the time out to leave us with a review. Get appreciate all the feedback that our guests leave us with. We are a top rated hotel on TripAdvisor and within the Best Western brand. We are constantly making small upgrades to all of our guest rooms and hotel as a whole. Again, thank you for choosing to stay with us and we look forward to your next stay with us when you are in the Bessemer area. Thank You Anup Gill Assistant General Manager

"excellent stay"

5
14/04/2016

great stay at this hotel. staff was excellent. rooms are clean, breakfast very good. several restaurants within walking distance. staff was very helpful. had hot breakfast in am. plenty of parking visable on monitors for staff visability.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Brain K, Thank you for your comments on your recent stay. We are truly happy you enjoyed Your time with us. Our guest safety and satisfaction is our number one goal here at Best Western Plus, Bessemer Al. We appreciate your business and hope to see you again soon next time you are in the area. Thank You, Connie Gibson General Manager

"rest stop"

5
12/04/2016

I have been here many times and I have found the staff and the hotel to always be top notch. After being on the road for at least 6 to 8 hours, I unload to a clean room and walk across the street to Applebee's then enjoy my down time. The next day is always a good start with the breakfast provided.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Donald M, Thank you for taking time out to leave us with such a favorable review. Your business is very important to us and we love to here that you are satisfied with you stays here. We are conveniently located within walking distance to several restaurants and can recommend more within a few minutes drive. Our complimentary hot full breakfast has a good variety of items to choose from also. We look forward to seeing you again next time you are in the Bessemer area. Thank You, Connie Gibson General Manager

"Very Nice"

5
09/04/2016

We stayed here to prevent an early morning drive in bad traffic. It saved us a lot of time and missing the appointment the next day due to traffic accidents. The room was really nice with a fridge, coffee pot and a microwave. The only problem was a dirty remote. Everything else was clean and the staff were really friendly. The breakfast was a full meal with eggs, bacon and sausage along with cereals and muffins. We were impressed.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Marrianeb2015, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can approve, you are helping us deliver a superior experience for you and other guest in the future. We hope that you will come back and see us again next time you are in the Bessemer area. Thank You, Connie Gibson General Manager

"BW of Bessemer"

4
07/04/2016

If you have a chance to travel on Highway 20/59, visit the Best Western Hotel and Suite of Bessemer. You won't regretted it. Excellent breakfast set up, lovely staff, very comfortable bed in a spacious rooms, fast internet service

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Thiam M, Thank you for taking time to review our hotel and for the wonderful comments. Our staff loves to hear these from our valuable guest. We like to take every opportunity to provide a perfect experience for all our guest here at Best Western Plus,Bessemer Al. We look forward to seeing you again next time you are in the Bessemer area. Thank You. Connie Gibson General Manager

"A+++"

5
05/04/2016

We really enjoyed our stay at Best Western in Bessemer, AL. Very nice. Staff very helpful & friendly! We made last minute reservations and didn't have any trouble checking in or out. Staff went above and beyond to ensure we had a nice and comfortable stay! Highly recommend!

"Nice Hotel"

4
04/04/2016

I enjoyed my stay at Best Western. The only problem I had was that a hold for double the amount of my stay was placed on my card when I only needed one night. Other than that, my stay was great. Regardless of the issue that I had with my card, if I were to be in that area again I would stay in this hotel.

"Father"

5
30/03/2016

Had a wonderful stay. Staff was very hospitable and helpful as well as respectful and courteous.Will be back to stay there. Rooms were neat and clean. Bathroom was clean and the grounds were kept up. And would recommend that if you are going to stay in that area for business or pleasure to check in a room there

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Mac J , Thank you for completing the survey reguarding your recent stay with us here at Best Western Plus in Bessemer,Al. We appreciate the kind words about the friendliness of our staff and their ability to elevate your experience by being so welcoming. We are always striving to provide the best customer service to all our guest. We appreciate your business and look forward to seeing you again next time your in the area. Thank you, Connie Gibson General Manager

"Definitely a great place to stay."

5
30/03/2016

Business requires me to travel around but I was very impressed with this hotel. The staff were very friendly and welcoming. It being my first time in Bessemer, the staff was very helpful and knowledgable to the area. The rooms were extremely clean and the bed was very comfortable. Breakfast was perfect with a good variety. Overall an excellent experience with this hotel. Would definitely recommend for anyone to stay here, and would stay here again myself when in the area.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Amy S, Thank you for choosing to stay here at Best Western Plus in Bessemer,Al. I am very happy that you enjoyed your stay here with us. Our staff is dedicated to you and your satisfaction while you are here. We work diligently in many aspects to ensure that all your needs and accommondations are met. We love to be able to provide a warm welcoming and relaxing visit. Our staff will be excited to here you had a excellent experience. We look forward to seeing you again next time you are in the area. Thank You, Connie Gibson General Manager

"Great stay"

5
28/03/2016

Wonderful hotel, i was impressed how friendly the staff was and how clean the rooms were, The breakfast was good and they had a good variety of items for everybody. We look forward to visiting again when the pool is open.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear _petec32861, Thank you for choosing the Best Western Plus in Bessemer,Al. It is with great pleasure to receive such wonderful feedback about your stay with us. We are delighted that you enjoyed our property so much. Our staff takes every opportunity to provide a perfect experience to all our guest. We appreciate your business and we anxiously await your next visit with us. Thank You, Connie Gibson General Manager

"Okay"

3
24/03/2016

You get what you pay for. Not a 5 star hotel but fine for a quick stop on the outskirts of Birmingham where hotel prices (in the city) are much more expensive. Had to track down the front desk receptionist at check in and I wasn't real keen on how our room was on the bottom floor so close to so many main and side doors. But the room was clean and sufficient and the area seemed safe.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear TakeMeToTheCaribbean, I would like to thank you firstly for taking the time out of your day to leave us with a review of your stay with us. We are located roughly 20 minutes from downtown Birmingham. Our front desk agents are usually the only member of staff on duty in the evenings. Due to this, and our desire to accommodate our guests needs, our agents may be required to go to a guest room to assist our guests needs. We look forward to seeing you again during your travels to the Bessemer area in the future. Thank You Anup Gill Assistant General Manager

"Great Service"

5
18/03/2016

The staff was. Very friendly and provided great customer service at check in and out the lobby as well as the rest of the location is very clean and well maintained , quest rooms are very clean ,I love the fact that the hotel is pet friendly, the set up of the rooms is good check out was as pleasant as check in

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Looneyfroglady, Thank you for taking time out and leaving us with such a favorably review. We appreciate the kind words about our staff and rooms. We are glad that we could accomodate you and your pet with our pet friendly policy. We have special rooms for our guest that travel with their pets and we take pride in making sure all our rooms meet our guest approval. We appreciate your business and hope to see you again in the future. Thank You, Connie Gibson General Manager

"Could have been better"

3
18/03/2016

The rooks were nice and security is on the premises. The problem I had was there was hair on the shower wall, the lady at the front desk was caught sleeping, hair in my fresh towels and the noise from the people next to me. When I walked out and asked them to quietend down but there was about 13 people out there cursing and drinking.

"My recent stay at Best western"

5
13/03/2016

Room service was good and my room was always clean. Staff was always polite and the hot breakfast in the morning was always delicious. The gym was always very convenient and relaxing. I would most definitely return for a second stay.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Ethan F, Thank you for your kind review of our property. We are happy that our accomodations were to your liking and you were able to take advantage of our gym facility and enjoy our hot full breakfast. We appreciate your business and look forward to seeing you again next time you are in the Bessemer area. Thank You, Connie Gibson General Manager

"Out of town visit"

5
13/03/2016

I really enjoyed my visit at this hotel! I was skeptical at first being that I have never been to this hotel/ area. However the room was very clean & the staff was very polite and respectful. We would definitely return as future customers! Prices were also reasonable compared to other nearby hotels .

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Diona F, We are glad you decided to visit with us and allowing our team to show you the true level of hospitality and service that we can provide. Your buisness is important to us and our staff loves to hear feedback from valuable guest like you. We strive daily to make all our guest stay as pleasurably as possible. Thank you for your review and wonderful comments. We look forward to seeing you again whenever you are in the area . Thank You, Connie Gibson General Manager

"Wonderful property"

5
13/03/2016

This property is one of the best I have ever visited in a long time. The staff is very attentive and courteous. The rooms were very clean and up to date. The front desk staff was amazing. Breakfast was great, a large variety to choose from (we had very picky eaters). I will use this property from now on. Thanks Best Western Plus for a wonderful experience. My family will be returning

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Themrs 1001, It was a pleasure having you stay with us and we're excited to hear that you enjoyed your visit. Our team works diligently to provide amazing services for all our guest to have a memorable stay. Thank you for the wonderful comments about our staff ,clean rooms and our hot full breakfast . We appreciate your buisness and we hope to see you soon next time you are in the area. Connie Gibson General Manager

"Major Issues with this hotel"

1
11/03/2016

My room was absolutely appalling and disgusting. Body hair all over the bathroom as well as dirty toilet and used tissues and toilet paper on the floor, bodily fluids on chair and bed. Sheets were damp at spots. Stains on the floor, smelt of urine, smoke, and alcohol. Staff was rude, and accommodating. Refused to move me to a different room or even a light clean. Accused me of being "high maintenance" and "overly sensitive". Insisted that the room was up to standard, and that the things I was complaining about were not harmful to me. That there was garbage receptacles in the hotel room, if i wanted to dispose of any garbage left behind. They told me to clean it myself!

"great visit"

5
04/03/2016

This was a great visit, the room was nice and clean and the people were very friendly and very helpful. The work out room was clean and worked well. The bed was very comfortable. This has become my first choice for any future visit to the area.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Ron A. , Thank you for taking time out to review our property and for the kind words about our staff. We are so pleased that you had a great visit, that is our goal for all our guest here at Best Western Plus Bessemer. We look forward to seeing you again next time you are in the area. Connie Gibson General Manager

"Best Western Review"

5
02/03/2016

Our recent stay at Best Western Plus Bessemer Hotel and Suites has been a very good experience. The rooms were very clean; the bed was very comfortable, something you never know what to expect from one hotel to another. The staff, especially the manager, Mrs. Connie Gibson were so professional, yet down to earth and pleasant to work with, always asking how they could assist us or if there was anything we needed. My compliments!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Jim A , Thank you for completing the review regarding your stay at our property. We are so pleased to hear about the level of service you encountered and the connections you made with our team. We appreciate the kind words about the friendliness of our staff and their ability to elevate your experience by being so welcoming. Your experience is one we strive for daily here at Best Western Plus Bessemer. We hope that you will come back and see us again soon next time you are in the area. Connie Gibson General Manager

"Great Stay"

5
02/03/2016

We had a wonderfull stay ! Nice hotel with frienly and professional staff , clean room with good housekeeping service and great breakfast . Good location close to interstate , and also has restraunts witin walking distance.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Jody R, Thank you for choosing to stay with us here at the Best Western Plus Bessemer, and for taking the time out and leaving us with a review. Our entire team here tries to make each and every guest feel at home while they are staying with us. We offer our complimentary Hot & Full breakfast to all of our guests, which includes sausage and gravy, eggs, biscuits, choice of meat. We also include your choice of cereal, you can make your own waffles, as well as always hot coffee. Thank you for choosing to stay with us, and we look forward to you next stay with us. Anup Gill Assistant General Manager

"Had hoped for better"

1
26/02/2016

Room was not cleaned thoroughly, guests screaming in the halls at 1am, stains on carpeting and on walls, overall a disappointing stay. The area of town was a bit rough and I stuck close to hotel for meals.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Kimberly W, Thank you for choosing to stay with us and taking the time out and leaving us your review. During our phone conversation I had updated you regarding the night you had stayed with us, there was a medical emergency with one of our guests in another room. Our front desk agent was trying her best to keep the family members calm while waiting for the medical services. As we had acknowledged this was a one off situation and is not a typical occurrence. We are located next to many other hotels and restaurants and our area is fully light at night. We also have multiple large car dealerships located near us with large inventories, so security should not be a concern. We are also a interior hotel, which adds to the security off our property. I would like to thank you again, and hope to see you in the future during your travels. Thank You Anup Gill Assistant General Manager

"Great Clean hotel-Great service"

5
22/02/2016

Great Clean hotel-Great service , I would recommend this hotel 100%, best BW I have stayed. Room was clean, front desk service was great! Good midway stop from Charlotte to Dallas! I would stay again, what else can I say!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear David S, Thank you for choosing to stay with us at the Best Western Plus Bessemer, and for your comments regarding your stay. Our entire team makes it a priority to make sure that all guests feel at home when they are staying with us, and have a worry free experience. Thank you again for choosing to stay with us during your stop, and we look forward to seeing you in the near future. Thank You Anup Gill Assistant General Manager

"Problematic"

2
17/02/2016

Looks like a nice hotel, but on arrival, phone would not work. No dial tone. Told no hotel in area allows dialing 800 numbers. Finally got a dial tone and used local number for phone card. Second morning there, found I had been eaten by the bedbugs. Not a great experience.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear supersurg, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We strive to exceed our guests' expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Instructions can be found on each phone regarding dialing instructions, and we always have a team member at the front desk to help in any way that they can. Our mainetance department has made sure that the phone is working correctly. We also have a contract with a national pest control company that services our entire property twice every month. Thank you once again for staying with us and for your comments regarding your stay. Thank You Anup Gill

"Really nice and convenient"

4
31/01/2016

We have stayed at a few different BW Hotels along I-59 and believe this is the one to visit again. Very convenient to I-59, gas and restaurants. Cracker Barrel and Applebees are adjacent to this property which was a nice bonus. Good breakfast and well attended. It is an older layout but freshly renovated. This met my wife's approval. We were offered bottled water for our trip when we left and that was nice.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Halsie, Thank you for your review reguarding your recent stay with us at Best Western Plus Bessemer, Al. We are so pleased that you enjoyed our hot and full breakfast as well as the convenient location of our property off exit 108 on I20/59. We have many different restaurant choices avaliable to our guest. We can also suggest more restaurant options within a 10 minute drive. We strive daily to accommodate our guests so that they may enjoy their stay with us. We hope to see you again next time you are in the Bessemer area. Connie Gibson General Manager

"Best room layout"

5
28/01/2016

We stayed in 4 different Best Western hotels over an 8 day trip. This was a good hotel--not the best, but very good. The staff was friendly and the breakfast was good. Our room was clean and well maintained and had the best layout of any of the 4 BW we stayed in on this trip. The hotel as far enough away from the highway that traffic noise was not a problem.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Carol _TX_12 , We are very pleased to hear that our team was so friendly and that you enjoyed our hot full breakfast along with the cleanliness of our rooms . Thank you for your review, your business is very important to us and we value yor feedback. By telling us about your stay you are helping us deliver a superior experience for you and other guest in the future. We look forward to seeing you again next time your travels bring you in the bessemer area. Connie Gibson General Manager

"One of the nicest hotels!"

5
25/01/2016

This Best Western was very clean and well kept. The beds were wonderful to sleep in and quiet. Will definitely stay here again. The price was very good for the high quality of the hotel. Easy on and off the highway to anything in or around Birmingham, Alabama

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Darla P , Thank you for staying with us and your kind comments. We are very fortunate to be located so close to the interstate which makes it easy travel to any area in Birmingham. I will share you review with our dedicated staff here at Best Western Plus Bessemer . We take pride in providing our guest with a clean and well kept hotel at a afforable price. We look forward to seeing you again . Thank You , Connie Gibson General Manager

"Great Service, Good Location "

4
22/01/2016

Only stayed for one night, was in town for business. Hotel is very nice and secure, close to many restaurants and a gas station. Everyone I encountered was very friendly. Nice little fitness center. Good breakfast. Would stay again.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear X Captain Cassiex , Thank you for your review and telling us about your stay with us here at the Best Western Plus Bessemer. I'm glad we did a great job providing an outstanding hotel experience. Our front desk staff are always happy to recommend local restaurants , shopping and attractions for your convenience. We look forward to seeing you again next time your travels bring you to the Bessemer area . Thank You , Connie Gibson General Manager

"The " Best" Best Western Hotel"

5
11/01/2016

Attended a benefit and stayed at the Best Western. The atmosphere and hospitality was outstanding. Rooms were very comfortable and the beds were great. Breakfast was very good. I would recommend this hotel in Bessemer AL. to everyone.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Michele A , I,m glad you enjoyed our hospitality , rooms and breakfast. We like to provide a pleasant atmosphere and the best service that we can for our guest. The staff will be glad to know you appreciated their service. Thank you for your review and recommending Best Western Plus ,Bessemer, Al. We look forward to seeing you again when your in the area. Thank you, Connie Gibson General Manager

"Awesome Hotel"

5
09/01/2016

I stayed at the Best Western for a short stay cation of rest and relaxation. The front desk staff was courteous and very professional. I booked the executive suite and wasn't disappointed at all. The suite is huge and has two baths, dining area, kitchenette, living area with a sofa and two chairs, separate bedroom with an attached bath and a huge closet. What a gem I found in Bessemer. Did I mention two baths? The bed was so comfortable that I didn't want to check out. Breakfast was delicious too. Nevertheless if you are in Bessemer area this is a must. You will not be disappointed!!!!!!!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear KIT 35443, Thank you for your buisness and favorable review. Many guest agree with your opinion regarding our delicious breakfast and the above average size of our executive suites here at Best Westren Plus Bessemer. We are thrilled that you enjoyed your stay with us and we look forward to seeing you again next time your travels bring you to the area. Thank you , Connie Gibson General Manager

"Great Hotel"

5
06/01/2016

we stayed here as we were passing by and I had read the previous reviews. Well , let me tell you they were right on the money. The hotel was great the breakfast was great, the staff was friendly and great. We made a great decision and I am so glad we did. If we are ever down this road again I definitely know where to stop.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear ngandara2016 , Thank you for your review, we love to hear from our guest and we are happy that you enjoyed your stay with us. We are always looking to provide that extra little touch to make your entire experience even more enjoyable . Thank you again and we look forward to seeing you again when you are back in the area. General Manager, Connie Gibson

"The Average Stay"

4
24/12/2015

Nothing out of the ordinary at this hotel. It is a good hotel just off the exits on the south end of Birmingham. The exit has about 4-6 other hotels. The area is safe and has some restaurants within 5 minutes. There was a strong smoking smell in the hallway right outside our room. We alerted the front desk and they started looking into it right away. The problem was the smell was already in the hallway and was seeping into our room. Towels under the door helped and it was cleared up by morning. Toddler was already asleep or we would have asked for a new room.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear morganc105, Thank you for choosing to stay with us here at the Best Western Plus Bessemer, and taking the time out and leaving us with a review. We are conveniently located off of exit 108 on 20/59, with many different restaurant choices available to our guests. We can also suggest more options that are within a 10 minute drive from our hotel. Bessemer City is a non-smoking city and we are a non-smoking hotel. However, there are those few guests that chose not to respect the city and our rules. Our team works hard to clamp down on these select few guests, and if any complaints are brought to our attention we make sure that we investigate and handle the situation. We look forward to having you as our guest in the near future, and thank you once again for choosing to stay with us. Anup Gill Assistant General Manager

"Great Hotel !"

5
18/12/2015

Very nice hotel, Clean room with wonderful beds.Breakfast was great with so much to choose from and very nice attendent.The staff is so Couteous and Connie treated us like Family. We will definitely stay again!

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Carol H , It was a pleasure having you stay with us and we are pleased to hear that you enjoyed your stay. It is wonderful to hear that our staff was so accomodating . We like to provide a personalized experience for each of our guest .Thank you for taking time to write a review, we look forward to seeing you again ! General Manager, Connie Gibson

"Still a great hotel"

5
12/12/2015

Previously stayed at this hotel when visiting family in the area during the past 4 years. The location is easy to get to from the motorway and there are eating options in walking distance. It is clean and has friendly staff.

pindergill, General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear RANDCwmbran We are delighted to hear that our dedicated team took wonderful care of you. Thank you for your review and choosing to stay with us. We strive daily to keep a standard of excellence at the Best Western Plus. We are located within walking distance to several restaurants, so we trust our guests will have a wonderful relaxing stay. We look forward to seeing you again soon. Thank You Connie Gibson General Manager

"Very Good"

5
09/12/2015

Very nice hotel for the price, secured, and the staff was great. I would choose BW Plus for my next trip. The hotel was clean and quite. You can get breakfast, lunch and dinner without having to drive any distance.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Jacqueline F, Thank you for taking the time to share your feedback with us following your recent stay with us. Your compliments to our friendly staff, room accommodations are greatly appreciated. We are conveniently located to many restaurants. Our front desk staff will be more than happy to recommend some choices. Thank you once again for choosing to stay with us, and we look forward to seeing you again soon. Thank You Anup Gill Assistant General Manager

"Great hotel"

5
06/12/2015

This is one of the better BW hotels. It is clean and staff was very polite and courteous. Breakfast was much better than average with eggs, sausage, yogurt, and granola. Will definitely stay here again.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Willam G, Thank you for choosing to stay with us and also taking the time out from your schedule and leaving us with a review. Getting responses and feedback from our guests is the best way to gauge our hard work and areas of improvement. Our team members take their roles very seriously and try, every day, to provide that quality customer service that our guests expect. We are happy to know that you enjoyed your stay with us. Our Hot & Full Breakfast is complimentary to all of our guests and it has many different options to choose from. Thank you again for choosing to stay with us and we look forward to seeing you again soon. Thank You Anup Gill Assistant General Manager

"AWESOME BEAUTIFUL PLACE TO STAY"

5
24/11/2015

A MUST STAY AGAIN!!!! We enjoyed our over night stay at the Best Western Plus Bessemer, Alabama. The rooms were perfect, the front desk manager was AWESOME and VERY WELCOMING checking us in tonight. We will be back again for sure!!!!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear TourismDiva, Thank you for taking the time out and leaving us with an awesome review !! We appreciate your kind compliments regarding our staff and hotel! We look forward to having you stay with us again when you are in the Bessemer area. Thank You Anup Gill Assistant General Manager

"Vacation"

2
24/11/2015

If you like "barking Dogs" all night long on both sides of your room then this Hotel is for you, Paid for King suite and when I asked front desk about dogs was told it was due to over booking Pet Friendly rooms, I will not stay here again. Should change their policy to service animals only !!!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Earl H, Thank You for taking the time out and leaving us with a review. I would like to thank you for choosing to stay with us here at the Best Western Plus Bessemer. We are a pet friendly hotel as many of our guests like to travel with their pets as well as their service animals. We try our best to keep the noise levels to a minimum, and any noise concerns concerns we receive we address immediately. Thank you once again for choosing to stay with us and we look forward to seeing you again in the future. Thank You Anup Gill

"Great place to stay"

5
09/11/2015

We stayed for 3 nights. Convenient to restaurants, stores and the interstate. Staff was very friendly. This is a "pet friendly" motel and walking my dog was easy and I felt safe. Many food items on the breakfast buffet. Rooms were very clean and my daughter, who used to work for a motel chain, inspected the room and was surprised at how clean everything was.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Mary JoF, Thank You for taking the time out and leaving us with a review. Getting feedback from our guests is a great way to gauge how our team is doing. I am pleased to see that you enjoyed your stay with us during your 3 night stay. We make it our top priority to make sure all of our guests feel at home when they are staying with us. Thank you again for choosing to stay with us and we look forward to seeing you stay with us again. Thank You Anup Gill Assistant General Manager

"Pleased with Hotel"

4
24/10/2015

A comfortable hotel to stay in. The room was clean. Everything worked. The breakfast was very good and the staff was very pleasant. We would stay there again. This was a very good hotel that I would recommend.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Carole H, Thank you for taking the time out and leaving us with a review. It is great when I am able to share reviews such as yours with our team. Thank you for choosing to stay with us, and we look forward to your next stay with us. Thank You Anup Gill Assistant General Manager

"Great Stay in Bessmer"

5
03/10/2015

We enjoyed a wonderful stay at the Best Western Plus in Bessmer, AL. It is a newly renovated hotel with all the amenities, and they were in great condition. From check-in to check-out, we were made to feel welcome by staff; like it really mattered that we chose to stay at the hotel as guests. The full breakfast had variety, so there was something for everyone to enjoy (even though we do not eat pork). The attendant was very pleasant. We recommend this hotel without hesitation.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear 11scorpio, Thank you for choosing to stay with us at the Best Western Plus Bessemer, and also for taking the time out and leaving us with a review. We are always keeping our rooms and hotel looking fresh and clean for our guests. We have a complimentary Hot & Full breakfast for all of our guests. Thank you for the recommendation and we look forward to your next stay with us. Thank You Anup Gill Assistant General Manager

"Brian was a lifesaver"

5
03/10/2015

We were moving from Savannah to Dallas and had planned to drive to Jackson, MS however with a move it never goes as planned. With said we had to find a pet friendly hotel and only Best Western was it although a great hotel overall however it was Brian that was a lifesaver. I told him our situation and the dogs wre a bit over 25 and he said come on we have a room. We didnt have to sleep in the back of the SUV with the girls. Brian was professional, friendly and wonderful. And to top it off I needed, wanted, a glass of wine and no clue were I put the opener. Went to the front desk and what do you know, Brian came through again. Brian.....THANK YOU!!!!!!

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear KimGrider G, Thank you for taking the time out and leaving us with a review. Getting feedback from our guests is the best way to gauge our customer service and guest satisfaction. We try our best to accommodate all of our guests. I'm happy to hear that we were able to accommodate your dogs, during your overnight stay. We look forward to having you stay with us the next time you are in the Bessemer area. Thank You Anup Gill Assistant General Manager

"Very nice, but with problems, too"

4
27/09/2015

This motel offered everything I would want in a Best Western Plus, with two exceptions. The main problem from my point of view is moldy smelling rooms. I accepted a second room, but came to realize that the A/C in that one was also putting out a moldy smell. Otherwise the rooms, beds, lobby, and breakfast were excellent. On departure, I intended to leave a tip for the housekeeper, but forgot to do so. As we were driving down the road, ring went the cell phone with a call from the clerk asking politely if we had driven off with one of their pillows. No, I replied and realized then that I'd forgotten to leave the tip. That was that, but come on, really?

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear RobertC, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual quality of service. We are a very accommodating property and a very welcoming staff. We are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about customer care and satisfaction. Thank you for your feedback and we hope you will come back and stay with us again. Thank You Anup Gill Assistant General Manager

"Clean and confortable hotel stay"

4
21/09/2015

My wife and I stayed here for a football game. The hotel was vey nice, service was excellent, and most of all room was clean, quiet, and bed was comfortable. I will not hesitate to book this hotel again when we come to see our daughter at UA or attend a football game.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear amc1, Thank you for choosing to stay with us here and the Best Western Plus Bessemer, and also for taking the time out and leaving us with a awesome review. It is always a pleasure to be able to share feedback like yours with our entire team. Having a clean and comfortable room to check into is paramount when staying with us. Our team recognizes this and it is our number one priority. We look forward to having you stay with us the next time you are visiting your daughter or attending a Alabama football game. Thank You Anup Gill Assistant General Manager

"Excellent stay"

5
21/09/2015

If you are to pick a hotel around Birmingham, try the best in the area:The Best Western Plus Hotel & Suites. I've been going there for many years, my clew and i enjoy being there because of the excellent quality of services provided.

pindergill, Assistant General Manager at BEST WESTERN PLUS Bessemer Hotel & Suites, responded to this review
Dear Thiam, Thank you for taking the time out and leaving us with a review. It has been a absolute pleasure having you as one of our loyal and continued guests. We always look forward to seeing you and the family every weekend. Thank you for your continued stays ! Thank You Anup Gill Assistant General Manager