Best Western Plus Hotel Galleria Inn & Suites,  Bartlett

4.0/5  - basé sur 554 notations.
8635 US Highway 64, 38133-4122, Bartlett, United States - visualizzare mappa
+1 901 372 0000 +1 901 388 7231

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    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Benvenuto al Best Western Plus® Galleria Inn & Suites!Gli hotel di Memphis, Tennessee, sono famosi per accogliere gli ospiti con l'ospitalità tipica del sud degli Stati Uniti, ma il nostro hotel offre anche una deliziosa colazione all'americana a buffet gratuita. Potrai iniziare la giornata gustando waffle caldi, pasticcini, frutta fresca, cereali, yogurt, caffè 100% qualità arabica e dell'ottimo tè. Offriamo anche piatti senza glutine e vegetariani. Il nostro hotel è molto pulito e dispone di un personale molto cordiale, che ti farà sentire come a casa. Il mese ideale in cui visitare Memphis è maggio, ma in zona ci sono molte cose emozionanti da fare e da vedere durante tutto l'anno. Graceland, lo zoo di Memphis, il centro storico di Beale Street e il museo nazionale dei diritti civili sono attrazioni da non perdere. Il nostro hotel di Memphis si trova anche vicino al circuito Memphis International Raceway, la meta perfetta per chi vuole fare il pieno di adrenalina. Visita lo stadio AutoZone Park per assistere a una partita dei Redbirds o fai una passeggiata allo Shelby Farms Park, tutto nelle vicinanze della nostra struttura a Memphis. Anche l'arena FedEx Forum e il teatro Orpheum ospitano numerosi eventi emozionanti durante tutto l'anno. Ci troviamo in un'ottima posizione, proprio accanto all'Interstate 40, nel quartiere di Wolfchase, vicino a negozi, ristoranti e aziende: i nostri ospiti potranno andare alla scoperta della vivace città di Memphis e delle attrazioni della zona, famose in tutto il mondo. Gli ospiti aziendali che soggiornano al Best Western Plus Galleria Inn & Suites apprezzeranno anche la vicinanza dell'hotel a molte aziende locali, come la Brother Industries, la Blue Bell, il centro commerciale Wolfchase Galleria e il centro di formazione della Chrysler. Tutte le nostre camere sono tranquille, spaziose e arredate con gusto. Potrai approfittare di lenzuola di lusso, dell'accesso Wi-Fi a Internet gratuito, dei televisori a schermo piatto e di servizi eccellenti. Il nostro hotel di Memphis offre confort di qualità a ottimi prezzi. Da noi i viaggiatori che vogliono risparmiare sono sicuri di trovare il miglior servizio possibile e camere fantastiche a tariffe davvero convenienti. Faremo tutto il possibile per soddisfare ogni tua esigenza. Prenota una camera al Best Western Plus Galleria Inn & Suites, per soggiornare vicino a tutte le attrazioni della zona!

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Certificate of Excellence
 
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Eccellente
 
235
Molto buono
 
162
Medio
 
95
Mediocre
 
40
Orribile
 
27
Affari Affari 83
Business Business 60
Da solo Da solo 29
Di coppia Di coppia 82
In coppia In coppia 159
In famiglia In famiglia 196
Viaggio con amici Viaggio con amici 47
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Best Western Plus Galleria Inn & Suites,Bartlett
  • 1
    « Worst Western »

    staff would not honor my request to move to a quieter room away from the freeway traffic and then wanted me to pay an additional fee for the room, if I changed rooms. also would not cancel the reservation when I refused to stay in the room and charged me one day's stay after I returned the key and left the hotel. horrible customer service! I would never recommend or return to this hotel.

    4
    « Very Good Value and Location »

    The hotel offers a very good value and excellent location to the freeway. Breakfast is typical of hotel in that it has the basics. Very close to many good restaurants in the area and close to Wolf Chase shopping center.

    5
    « Great Place To Stay »

    We stay here every time we come to Memphis. We travel to Memphis at least every 3 months for medical treatment. This location is top notch. Because of this location we have started staying at Best Western Plus when available.

    5
    « Memphis stay »

    On the way to Florida we decided to spend a couple of days in Memphis. We stayed here and it was very nice. It isn't in the downtown area but it is a fast 15 trip on the freeway. Our room was very clean and roomy, they staff was very friendly.

    4
    « Good place »

    This was a very good place to stay. The staff were very personable. The breakfast was great. The room was great. They had two gueens and a twin, perfect for the three of us. I only had one fault with this hotel, there were a couple of ants on the twin bed. I told them on the way out. So 8 am sure they will take care of this.

    5
    « Well situated »

    This hotel is well situated just off I40.. Attendant was very helpful at our arrival as she helped us use our gift card which was in Can.$. Place is very clean and comfortable. We find everything needed in the room. We strongly recommend this place.

    5
    « You can't go wrong with Best Western! »

    We stayed at this hotel for 2 nights and slept like babies. The beds were super comfortable and I loved the pillow selection. The complementary breakfast that's provided is varied and there is lots to choose from. Check in and check out were fast and friendly. I have nothing bad to say about this hotel! I loved the fact that the vanity area is separate from the toilet/shower, and there was lots of counter space. They are generous with the towel supply. The room had a separate twin bed in a tiny alcove which we used as our dressing room. There is a microwave and fridge, but no safe. I know I can always count on Best Westerns! ??

    4
    « Convenient »

    I thought that is was very nice and clean. I didn't have a reservation but was able to get a room: I think that it was the "family suite". It had a king bed in the main portion of the room and a twin "tucked" around the corner....I thought this was very cool and had never seen a room like this. The bathroom was small compared to what I'd be used to in a regular room: the bathroom consisted of the toilet and tub while the sink was in the room area. (This didn't bother me but just stating it so that you are aware.) The room was on the 1st floor but I was not bothered by car or people noise. It was conveniently located right off the highway and only 20 minutes from the zoo which I visited the next morning. It was also within walking distance to a restaurant (which gave a discount to people staying at the hotel). Overall, it was what I typically expect at a Best Western: clean room with nice staff.

    5
    « Very nice, clean hotel. »

    The decor was up to date and the hotel was well maintained. I left Country Inn because it was terrible and came here to stay and was so glad I did. I would stay here again, it's well worth the money.!!

    5
    « Great Place »

    Great place and Great Staff they are really helpful. This is the second time we stayed here and it is an awesome place I will definitely stay here again. The beds are really comfortable. Good restaurants nearby.

  • 5
    « Wonderful property and great staff »

    This hotel is amazing. I travel all over the county and stay in hotels about eight months out of the year. Very very clean, the rooms are great. I got upgraded to a king suite due to my membership with Best Western. The woman at the front desk (I can't remember her name but she has purple hair) was the nicest when I was checking in. Rooms are super quiet. I don't know why people are saying the air conditioner is loud...it really isn't. If I am ever in Memphis again I will 100% be staying here, no doubt about it. You can also get a discount at O'Charleys and the steakhouse with your key card!! Keep up the great work here and give that woman at the front desk a raise!!!

    4
    « Comfortable overnight stay »

    We called ahead to make a reservation, and were told they were filling fast. The check-in was easy, with a very friendly desk clerk. She gave us her suggestions for nearby dinner choices, and we ended up trying the one located closest to the hotel, O'Charley's. Our second floor two queen room was nice enough. We did like the four pillows on each bed. The large sink and counter immediately on the right as we walked into the room was different, but seemed to work okay. Toilet and shower were separate, but there was a noisy fan. One switch turned on both the light and fan-not the best idea. We used our sound machine, and that helped muffle the road noise from nearby I-40. Breakfast was okay, with good scrambled eggs and sausage patties. My husband tried the biscuits and gravy, but his biscuit was hard and almost impossible to eat. The coffee was warm, but not very hot. The location is good, and returning to I-40 East was quite easy.

    5
    « Three night stay, Beginning of the week. »

    Stayed here for three nights while our son's baseball team was playing in the area. We had one of the family rooms, (506) two double beds with an additional twin bed in a small room off the main room. Was just the two of us, since our son was staying with his team, but this was the only room available when we booked. The room was clean, well maintained and located on the end of the hall so only had one room next to us. There is an elevator at the end of the hall near the room as well, so instead of taking the elevator the main lobby we would walk down the first floor hallway and take the elevator there, less waiting that way. The breakfast in the mornings was pretty much what you find at most complimentary breakfasts. No complaints, was hot and did it's job. All of the staff we came in to contact with were very pleasant. Great location too. Several near by places to eat.

    4
    « Nice stay »

    The hotel was located just off the freeway and was walking distance to a restaurant. We only stayed overnight, but it was a very nice location. My only complaint was that the staff did not pay attention to our request when we made the reservations (requested a room on the first floor) and had to change it when we arrived.

    5
    « I loved this place! »

    From check in to check out, my experience here was outstanding! Pamela, at the front desk, was professional, friendly, and helpful. The room was very quiet, very clean, and very comfortable. Breakfast was good and presented nicely. All the staff was friendly and welcoming. This will be my place whenever I need to stay anywhere close to Memphis! Thank you!

    4
    « Great Hotel, Convenient Location »

    We stopped here for a quick overnight stay after making our reservation from the car along the drive. The hotel had good reviews, and we were not disappointed! It is in a good location, easily accessible from I-40. The hotel seemed new -- everything was really clean and in great condition. Our room was large, huge tv, nice furniture, and comfy beds. There is a small fridge (no freezer area), in-room coffee maker, and the beds were really comfy! The breakfast area is nicely arranged with a large u-shaped counter, which kept everyone from bunching up in the same place for food. There were a couple of hot choices, and lots of the standard cereal, yogurt, bagel type choices. One criticism is that there were scrambled eggs as a hot choice, but my husband said they were barely warm and seemed old. We really were happy with this hotel and felt that it was a great value -- we would definitely stay here again!

    4
    « Great Hotel! »

    This is a really good hotel. My room was very clean. The bed and pillows were so comfortable. Really large tv in the room....had a coffeemaker, small fridge and microwave, which was so convenient. Awesome breakfast! It was much better than other places I have stayed.....they had hot eggs, sausage, biscuits and gravy......as well as bagels, toast, muffins, pastries, cereals, oatmeal and you could also make your own waffles. The only reason I didn't give it 5 stars is because they had the orange juice machine turned off at night.....I really wanted to get some oj before bed but couldn't. I would definitely stay here again!

    5
    « 5 night Stay »

    The staff are so friendly! We were always greeted when we either were coming in or leaving! The rooms were very clean and so was the rest of the hotel. Everything is close by for your convenience! The breakfast is delicious! They did not have any bacon when we were there. Only ham :(

    5
    « Love the Plus! »

    We love BW ... especially the PLUS! The Galleria was really nice! We thoroughly enjoyed our stay. Restaurants close by Hooters, Steak N Shake, Eintein's Bagels and more ... dinner and breakfast options are available. Room was nice and bed comfortable. Did not eat breakfast at hotel.

    5
    « Good hotel »

    I stay at this hotel at least 100 plus times a year as I travel a lot for my job.It is very clean and the owner is a very nice guy. HE Continually updates the rooms and exterior of the hotel to keep it up to date and modern .The staff is always helpful and they have a pretty good breakfast.

  • 5
    « Best Hotel »

    I've never experienced a bad stay here, it's always been a pleasure to come to this hotel. The front desk staff are always friendly and helpful. The breakfast is always set up very nicely, neat, and clean.

    4
    « Very nice hotel »

    Spacious room, very clean, well furnished, very complete breakfast, attentive staff. Far better than most of our hotel experiences. What could be improved - the rooms are subject to interstate noise that requires the HVAC to be run to block it, a slightly thicker or foam lined inner curtain at the window would solve that. A very large and nice flatscreen that suffers from the same malady of all hotel units, the poor internal sound system requires the volume be too high for clarity wish they would all supply a basic soundbar. And buy a truckload of 2700 kelvin warm led bulbs and replace the non work area lamps that are cold cfl's. For us, at least it would then be close to perfect.

    4
    « Good value and pleasant stay. »

    The wife and I made our reservations 2 days in advance of our January 15, 2018 stay. Checking in was quick and efficient but upon arrival to our room we noted that the room was for handicapped patrons which is not our situation. The hotel didn't appear to be full to capacity ... so it would have been nice if the checkin desk would have at least told us that it was a handicap room and possibly offered us an exchange. That aside, the room was spacious and had what appeared to be an extra large flat screen television. The staff was very friendly and the courtesy free breakfast was good and open until 10 AM. The fitness room was nicely equipped but I did not see any equipment wipe down towelettes available. Overall it was a very good stay, reasonably priced, and we would without a question consider staying there again.

    5
    « Great visit !!!! »

    My husband and I stayed at this hotel last weekend. Our room was very nice and clean and the free breakfast was great. I also left my Hunter boots behind in the hotel room. They found them for me and I was able to get them back. They are a very honest and caring staff with excellent character. We will definitely be back the next time we visit Memphis. The Front desk clerk, Mamie was so particularly helpful during our stay. I just want to thank her and them all so much for making our visit wonderful.

    5
    « Best Western »

    Stayed at there Memphis location twice over the last year on business. Great staff, nice clean rooms. Close to nice places to eat, near interstate. Would recommend this locatio to any one. You will not be disappointed.

    5
    « Great Best Western! »

    We found this Best Western to be outstanding. It was very convenient with easy access from the highway to the hotel. Close by were several good places to eat. The best part was this Best Western was very clean, had great front desk staff, a good breakfast, a comfortable bed, and was very quiet! Everything we wanted!

    5
    « Good place to stay. »

    Met up with my sisters for a family event. Everything was great. The price was good, and the breakfast was wonderful. This will be our stopping point for future trips. The hotel was clean. Guest services was great. They offered great customer service. The rooms are very spacious.

    4
    « Overall good experience »

    Very convenient location, spacious room, friendly staff, nice breakfast, wifi is fast. the only issue is that the heater is very loud, we had to turn it off in order to sleep, and it was a cold night.

    5
    « Wonderful place to stay »

    My son and I stayed here 3 nights to enjoy New Years in Memphis. The Best Western Plus was not only a great price but we had a wonderful experience! The staff was super nice...from the ladies that checked us in to housekeeping! The rooms were spacious and clean. The breakfast was nice. There are many eating establishments near by as well as a nice mall. On a personal note, after we checked out and got an hour away, my son realized he left his ring in the room. I called the hotel and Tina sent housekeeping right up and called me to say the ring was found. She sent it to us!!! When I visit Memphis I will ONLY stay here because these folks go above and beyond!

    5
    « Good stay »

    Enjoyed stay, great location and lot of good places to get food. Parking was good but there was some trash laying in the parking lot. Clean lobby and good access to the lobby. Elevator door wanted to close before wife was able to enter, she uses a walker due to problems walking

  • 5
    « Been staying here for several years »

    I have stayed in this hotel probably 1000 times and they are always helpful and just a pleasure to speak with. The rooms are always clean, and everything is always in working order. In the years I have been staying here they have updated the hotel at least 5 times. Always kept up appearance of outside and lobby area.

    3
    « Comfortable and clean, but small and dark »

    The hotel room itself was very clean and bed comfortable, but the size of the room and especially the bathroom, was one of the smallest I've had in the last few years. The décor was also so dark that I had to turn on every light in the room in order to be comfortable. The breakfast offerings were average.

    5
    « Joseph Austin will make your morning shine! »

    We were in town in a group for a hurricane relief volunteer mission. The hotel was the best. They had little animals made of towels like cruise ships have, accompanied by snacks and welcome letters from the manager and owner. Also, the breakfast here is top notch. This upbeat chef, Joe Austin will make you a pancake, burrito or omelet personalized all complimentary. The staff, many of whom were personally impacted by the disaster that brought us to Houston, really demonstrated the resilience of Houston. It was a great stay and we will revisit the BW Galleria next time!

    2
    « King Room not big enough for toddlers and Cupcakes for breakfast. »

    Traveling with a 16 month old is never the easiest, but when I got upstairs to my room and realized how tiny the king sized bed room was, I felt defeated. It was claustrophobic. There was wood furniture with sharp corners and a tiny walkway to get through the dresser and bed to the other side of the room. No room for a toddler to toddle. Room was hot and air conditioner wouldn't stay on. Made it downstairs in the morning for breakfast and had a chuckle though - Hostess cupcakes were being served. Overall, would be alright for one person but not clumsy little ones.

    4
    « returning to kansas »

    This hotel was very clean and the personnel were very nice. After a long day of driving and nice welcome. The only thing was our room faced a four lane road and could here the road notice. But would still stay here again in passing through Memphis.

    3
    « Decent for price »

    The bed at the hotel was comfortable, but the sheets were very worn. The breakfast was nice. The staff was very accommodating and friendly. The hotel is very conveniently located on hwy 40, on the road to Nashville.

    5
    « Daughter's move »

    This hotel was excellent. We stayed 4 nights and have no complaints. The lobby was tastefull with plenty of seating along with coffee available anytime. We requested the larger King room with a sitting couch area. The room was nice and big as we wanted for visiting with relatives. I highly recommend this hotel. Oh and there are Lots of restaurants and the Galleria Mall close by.

    5
    « Thanksgiving »

    This hotel was such a joy for my family! The room my family and I stayed in was a 2 queen bed suite with the full kitchen for the thanksgiving holiday as we visited family in Memphis. The room was so much more than expected, especially the kitchen and washer and dryer in the room! The only issue was the sink's water pressure in the kitchen, but above all I would recommend this for any family that wouldn't mind saving money and making a meal!

    4
    « Best Western Plus Galaria Inn - Memphis »

    This is one of the better BW's that I have stayed in. All of the staff that I interacted with from front desk clerk to housekeeping, we all very polite and professional. They helpful and accommodating with asked. My only reason for the poor sleep quality rating is due the intrusive highway noise that could be heard as a result of poor seals around the window air-conditioning units.

    3
    « Not a good night's sleep »

    Let me 1st say we stay at BW a lot...that being said I have to say overall this hotel had their signature bed and I always receive a clean hotel room from them. But I am very unhappy with the fact they offer child size pillows which are about 1/2 the size of regular pillows. No one with a normal adult size head could be comfortable with these pillows. In addition the heat/air system was extremely loud and kicked on all night long. Needless to say we did not sleep well. The breakfast hot items were not so good. There ware no biscuits or gravy and the sausage was like rubber.This hotel is very confusing to find the entrance...we drove in circles for 20 minutes before we figured how to get in.

  • 3
    « Nice Hotel with Major Design Flaws »

    We stayed in a standard king room on the I-40 side of the hotel. The window HVAC unit was open to I-40 so ALL the TRUCK NOISE bombarded the room so LOUDLY that it was difficult to sleep and you could not hear the TV without putting it up very loud. The room was very small with not enough room for 2 people to walk between the bed and the dresser without turning sideways to pass. The small vanity and sink were in the bedroom with the light shining on the bed so one person could not get ready while the other slept. The vanity was too small for 2 people and the sink was crowded onto one side and you couldn't wash your face without hitting your head on the towel bar. The refrigerator was TINY. On the plus side the shower was hot with a good spray head and plenty of water volume. The continental breakfast is better than most. I looked into a double queen room the day we left and it is a much better arrangement with more space and while the vanity is in the bedroom it is around the corner so the light does not shine directly onto the bed. Where the hotel is located is a nice place, but being right on the highway literally I gave it a poor rating. The room was very clean and the furnishings were good...I gave it average because it was so very small and cramped. It's great for one person, but not for two. I rated the value average because of room size and arrangement, and because for a $100 I expected all these things to be better. We had stayed in a LaQuinta the night before for $20 less per night and had none of these issues.

    5
    « Sister Weekend »

    The stay was great and everyone was very friendly! I would definitely recommend this hotel. The breakfast was the typical standard breakfast The beds were very comfortable. The TV remote came in a sanitized bag which was great.

    4
    « This is a clean and very Pleasant ,Best Western. The bowl a of fruit and peppermints were a nice extra touch .??.?????? »

    This is a nice and clean..but very pleasant Best Western.The employees go beyond their duties.The checkng in process was very fast and stress free.The frid and coffee..maker..plus mircowave..was a plus for me.Thank You management...for the service and caring attitude.You made my trip to Memphis a pleasure.Your front desk staff..lea and Jamie made my visit a good one.The free breakfast...and service with a smile..won my heart.My room being very clean and we'll taken care of..just makes me want to come back again.Sincerely,Bigbabybanks.

    4
    « Very good experience. Room was small but well kept. »

    Very good experience. Room was small but clean and hotel was clean and staff was polite and helpful. Hotel is locayed near many restaurants as well as a shopping mall and movie theater. Would stay here again but would order a room with double bed so room would be adequate size.

    4
    « Good value »

    A good choice for an overnight stay after a day on the road. Breakfast was just okay but there were a lot of choices. Staff was extremely helpful and they even upgraded our room without asking. The room was very clean. In an area with lots of restaurants close by.

    1
    « NOISY A/C AND UNCOMFORTABLE BED »

    A/C unit was very similar to a window unit. Extremely noisy even though it was working properly. Had to wear earplugs to sleep and they didn't even completely block out the noise. The bed was also extremely uncomfortable.

    4
    « Good to go »

    Had an over night with a late check in. The rooms were extremely clean, and nice, if just a bit cramped. Breakfast was great. Good deal for the money. I wouldn't hesitate to stay again. The hot tub easily fit 2 people.

    5
    « satisified traveler »

    This hotel is exceptional. employees have pride in their place of employment and it shows. The breakfast area was kept clean,the tables were wiped clean after each person left and the trash cans were emptied. The rooms were quiet even though there was a highway near by.

    5
    « Good value for the money and quality »

    Over all a very satisfactory experience. The staff, room, and amenities were very satisfactory. Comfortable bed, clean and quiet room. The breakfast was average compared to other similar places I have stayed. There are good restaurants in the area.

    5
    « room review »

    The room was very clean, which I appreciate the most. There was no hair dryer in room, I had brought my own so not sure if I would have asked for one if I would have gotten one. All in all I would stay again for sure.

  • 5
    « Sold on King Mini-Suite Setup »

    Our party stayed in king mini-suites. Having a separate bedroom was needed, and the setup of these mini-suites was good. Drawback was that although the sink, coffee bar, closet, couch, side chair and table, and additional TV were all available without having to open the bedroom door, the tub/toilet was not. For the person sleeping in the bed, the bathroom light shines directly in their eyes. Another small annoyance for the sleeper is the odd way the air conditioning unit cycled on-and-off constantly. Other than these small issues, it was very clean, very comfortable.

    1
    « Worst Air Contioning »

    Could not sleep because of the roar of the AC unit and only had a remote control that you could not see what you were changing. Only way to quiet unit was to turn it off and then it got so hot you could not stay in the room. Horrible night and would never stay there agin.

    5
    « Best value »

    The location was excellent rooms where very clean internet was fast and front desk greeted me and was very polite and helpful, full breakfast and spacious dining area made it very comfortable to enjoy...

    5
    « Hotel »

    The hotel was beautifully decorated. The room was very nice everything was clean. The breakfast section was really good. I liked the entrance the fall decor was both fun and tasteful. The staff were professional and friendly.

    5
    « Excellent location! »

    This hotel was really awesome. There were so many restaurants close to us that it was difficult to decide what to eat! My only down fall was the mattress did hurt my bad back, but otherwise it was a extremely comfortable room and very large.

    2
    « Lack of sleep »

    First, I must say the hotel and room were clean. The staff were very helpful. However, the room has a window unit air conditioner in the wall that is quite noisy. It's so high, I couldn't reach it to adjust the room temperature without standing on a chair. It's right over the bed, so if you're a sound sleeper, like me, this is NOT the place for you. Then, there's the window issue. Our room faced the major highway, and there's a huge, bright security light shining right at the window. It kept the room lit brighter than a Christmas tree! The curtains don't close, so if you like a dark room, this is NOT the place for you.. Then, almost worse than all if this is there are no USB ports, so if you have to plug in electronics, bring your wall outlets! By the way, the outlet on the right side of the bed didn't work, so don't plan on charging your phone next to your bed. Off to breakfast, hoping for a good experience.

    4
    « Memphis Trip 2017 »

    The hotel was nice the room was kept clean every day and overall hotel was good. Close to everything and attractions we wanted to see. Only issue was Wi-Fi wouldn't stay connected. Overall decent place to stay and seems to be in a good area.

    5
    « Retiree traveler »

    Hotel was very clean and employees were very friendly and provided excellant suggestions. We especially liked having the larger suite that had a reading room separate from the other area. Lobby and breakfast area was nice.

    3
    « Trip east »

    Please read my review, disappointed in room. No hairdryer and inconvenient entry to bathroom. I have stayed in many of you hotels and was very satisfied. This room was to be a luxury suite and it was not.

    5
    « Excellent staffing and location »

    This hotel is located in a very nice area for visiting Memphis. The staffing was very knowledgeable and very professional. The hotel is very well kept and the rooms clean with a comfortable bed. The breakfast was very good with many items of choice. Recommend this to everyone.

  • 2
    « Roaches in a Hotel »

    Best Western would have been a pleasant visit if there were not so many live roaches in my room in fact one of the staff members had to spray to attempt to get rid of the roaches, but some still appeared after the spray.

    5
    « Great place for work or pleasure stay »

    I have stayed months in this hotel. It has always been a pleasant stay. They staff has always responded to my request in a timely manor. From borrowing a power strip to the chair in my room. Very pleased with the treatment I receive when I stay at the Galleria Inn & Suites.

    3
    « No Compation »

    We rented three rooms and we thought everything was okay my sister went to go in her room and there were people in there hollering at us telling us that they were renting the place so that was a major Hoops when we went back down to the office to tell them that somebody was in there they had no compassion for what had happened and put us into another room when they already told us they didn't have any more rooms so it was just a mess and we felt as though their attitude was not appropriate.

    5
    « Quality service »

    Hello there, I write on behalf of my brother, George Spears, who recently had the pleasure of staying with you. He was on a "bank holiday" bus tour which included Memphis, TN. He wants to convey his thanks for such a lovely visit and congratulate the company on their fine staff. He speaks very highly of the hotel and the staff both.

    4
    « Great place to stay »

    Friendly staff, clean and comfortable rooms. Nice hot breakfast, plenty of options! We would stay there again when traveling in the area. The front desk staff even gave us a travel guide and dinner recommendation for downtown Memphis.

    5
    « All around great hotel. »

    Best Western Galleria Inn & Suites is a great place to stay. All front desk clerks are friendly, as is the whole staff. They have just remodeled the lobby and rooms. The owner is there most days, and is a great guy.

    3
    « Unwanted Noise »

    The A/C unit makes too much noise when it kicks on during the night when things are quite and the proximity to the interstate invites random truck and car noise. The location to restaurants is great for dining.

    5
    « Dr D »

    Great location and very comfortable. Quiet clean fabulous decor- will surprise you. Not your standard Best Western. Not really wanting to let the secret out!!! Parking can get tight but adequate. Discount was provided to nearby restaurants.

    3
    « So Many Good Things »

    There were some really good things about this hotel and I wish I could give it a higher rating. The clerk at check-in was very helpful about changing our room. We had reserved a large King but when we got to our room, the noise from the adjacent interstate highway was really bad. No way we could sleep in that room. I went back to the desk and she moved us to a double queen suite. A real suite--with a door between living and sleeping area! The room was clean and the beds were comfortable. The bathroom was a little small, but more than adequate. Good pressure in the shower. Both rooms had large TV's. The one in the bedroom was as big or bigger than most hotels and the one in the living area was even larger. And both had a great picture--obviously HD. But the air conditioner situation was truly unbelievable--in both rooms. The units were the kind you would describe as a window shaker, but they were mounted in the wall--very high on the wall. Almost to the top! In the first room, I had to stand on a chair to see the thermostat, read the controls, and adjust it. There was a chair that would hold my weight, but not my 6'2", 200+ husband. And this thing was mounted so high, he couldn't reach it! In the queen suite, the unit was mounted just as high, next to one of the beds. The only way to adjust it was to stand on the bed. The compressor was very noisy, so we still didn't sleep well. For these reasons, I can't really recommend this hotel. If you are going to stay there, be sure to reserve a room on the side of the building away from the interstate!

    5
    « Great Hotel »

    Great Stay, Very Helpful Staff, Good Breakfast, will stay again when in the area. Room nice, comfortable etc. sdkjdf' qk;sljq'skjg ]fgb;ovjqe 'g;lwdjbv e;lo ';dklsjgd['pgijwe[gojwe[goj2e]tpj'df;lkg 'wdf;lgkd' fglkdf ;lk

  • 5
    « Great place to stay »

    This Best Western was a great place to stay. Very clean, nice location with many places to eat. Shopping mall close by. We had a King suite and it was very nice, only the bathroom was very small. We will stay there again.

    1
    « Never again »

    My room had wiring issues. Lights, fridge, microwave flashed on and off all night. Never again. Front desk staff were mostly missing in action after dark. When you could locate them or management, they were vastly unhelpful.

    3
    « It was fine for a nights stay »

    They had the best looking lobby and friendly staff, but the top lock on the door was broken and there was a street light right outside the window and the curtains didn't shut so anyone outside the hotel could see you dressing and your room was fully lit all night thanks to the street light. It shines directly on the bed. Oh and my bagel was stale, but that's not a big deal

    4
    « One night stay »

    Booked directly through the front desk. Rather pricey. Very clean and modern looking. The room was great and beds were very comfortable. Over night security is present. The front desk staff is extremely helpful. The breakfast selection is very good. Many eating establishments close by. Location is close to the expressway.

    4
    « Weekend Getaway! »

    This hotel is fantastic! It was nice and clean, very friendly staff, breakfast was excellent. I had a room right by an elevator and it was quiet. The only thing is if the refrigerator was a little colder, I didn't see a tem control on it. But I will definitely stay again.

    3
    « Average hotel »

    This is an average hotel. It is clean and staff was very cordial and helpful, but the King room was poorly designed for a fairly new property and the AC was difficult to adjust. Bed was ok. It would depend on what other hotels you use for comparison. After nearly 30 nights on the road this year, we found this property to be average.

    5
    « Comfortable place »

    I really liked the suites here. Felt like we were in a good part of town. The room was clean and spacious. Beds and pillows were comfortable. Lots of parking. Seemed close to everything we wanted to do.

    5
    « Great hotel to take a rest from the road »

    Located very close to the I40 exit ramp and very close to Memphis downtown area. I think it is a great hotel to take a rest from the road. My only complaint was that they for some reason they moved the bathroom sink into the outside of the bathroom which was uncommon for me.

    5
    « Comfortable Beds! Best hotel in our 4000 mile road trip! »

    This hotel is fantastic! Booked here due to Hilton being sold out, which is where we usually stay with our 2 toddlers and 11 year old. We were completely impressed. Mary was kind and helpful checking us in. The room was so beautiful. Clean, comfortable, quiet, with a huge 60+ flat screen in the living room. Our kids thought they were at the theatre! The beds were simply dreamy. Breakfast was plentiful and fresh. The coffee was delicious. We will never stay anywhere else when we are traveling through Memphis! Thank you Best Western!

    3
    « Decent but lacking »

    The hotel is decent but the lighting glowed like an industrial work space. There was only one small a/c for the two rooms in the suite and the bathroom was small for a suite that fits 6. The rooms never really got very cool. Just not that impressed.

  • 5
    « Very Impressed »

    We booked this property on Hotel Tonight for a last minute spontaneous trip across the river. Wasn't sure what to expect at the really good deal we booked at..however, this was one of THE cleanest hotels we have stayed at. Our room on the second floor faced the highway but was surprisingly very quiet. The decor/finishes of this property are very up to date and the nod to the Memphis scene in the photography is a nice touch. Very pleased. Staff was friendly and accomodating when we asked for extra blanket. Did not wake up in time for breakfast (so can't comment on the quality of the food) but the fact that housekeeping honored our do not disturb tag on the door allowed us to sleep in and rest quietly until time to check out. We would definitely stay here again.

    5
    « A great value »

    This Best Western was perfect for us. The hotel was right off two main highways outside Memphis, the check in was easy, the beds were really comfortable and the breakfast was a great mixture of cold and hot fresh food that included soy and almond milk alternatives. They even sent me my favorite pillow after I'd called and asked if they'd found it, as well as a toothbrush I didn't know I'd left behind. It was nice to find a place that didn't charge extra for a fifth place for families of 5. Since we booked a few hours before we arrived we even got a last minute discount.

    5
    « Great Highway Access »

    Best Western personnel were very professional and courteous, which I appreciate a lot! The facility has easy on-and-off and is in the center of a lot of things yet, enough distance from Memphis to keep travelers away from city traffic hassle that I avoid on my road trips.

    4
    « Great place »

    The hotel was clean,staff friendly,rooms was excellent and close off the interstate.Would definitely choose this hotel again.Good area also.We have never had a problem with choosing Best Western as our choice of hotels!!

    1
    « Never Again »

    We had roaches in our room. We were moved into another room and their were roaches in there too. We needed extra towels in the 2nd room because it wasn't any washcloths. We were told we would have to check back in the morning because there wasn't any available. They offered for us to move again but by that time we were thinking if they are in here they are everywhere. So we searched the room all over and disinifected everywhere we could and prayed we didn't find anymore. My husband went down to talk to a manager both days but their was never one available. We were told we would have to wait til Monday. Very disappointed with the independently owned hotel. Will not be back if it is in our control.

    5
    « Best Western Plus »

    I loved being near Wolfchase Mall, Walmart and the expressway. The breakfast was good and the hotel staff was phenomenal. The only thing missing is a pool. On site guest laundry was a pleasant surprise

    5
    « good night »

    everything was well worth the price. location was very convienent to shopping and reasturants were really close to the hotel. access to the interstate was very accessable. they even gave discounts to the better places to eat.

    5
    « Great Stay »

    Husband and I had an overnight stay on an anniversary trip. We arrived about 3:30 and check in was a breeze. We stayed on the 4th floor on the side facing the freeway. I could hear the traffic at times but not enough to disturb my rest. This location is close to shopping and plenty of choices for dining. The lobby and the room are both upgraded and nicely appointed. We had the jacuzzi suite and the tub was REALLY NICE! Breakfast was well stocked and displayed nicely. Check out was eazy and quick. No problems this time and we plan on returning to this location many times in the future.

    4
    « Road trip fun »

    we found a great deal for this hotel during 4th of July weekend, could not be happier. The hotel from the outside as your typical looking hotel, but once you go inside it is very nicely decorated, with cool bright colors, very nice. The staff was very friendly at check in. The rooms look newly decorated very surprising and we really liked it. We used the gym, which was a little disappointing, the TV would get stuck on a channel and the treadmill was kind of slow and made a noise, which was OK since i had head phones on.The distance from the downtown area is around 25minutes, not to bad. My hubby tried the breakfast he said it was typical with your breads and juices and yogurt and cereal, free breakfast is always good. The area had tons of plazas near by with shopping and food choices for everyone.

    4
    « Road trip »

    This is an older hotel, but they've done a nice job updating it. Staff is nice, hotel is clean, regular rooms a bit small, but the suites are nice. Bathrooms pretty tiny, but overall I would stay here again.

  • 5
    « Best Western Galleria - Memphis, TN »

    This is a fairly new hotel. The lobby and rooms are very nicely decorated and quite classy. The bed was super comfortable. Only downside was ice machine not available on our floor (12th). This was a "comp" night for us as we used our BW points. We were very happy with our room and our stay.

    5
    « Fantastic Property »

    I had a major problem with my booking through Expedia. Tina, the manager, was wonderfully gracious and supportive in helping me get it rectified. The property was pristine. The beds were comfortable, the room was modern and well-appointed. I can't say enough except that I wish we had been able to stay on longer. I will return on my next stay in Memphis.

    4
    « Super value »

    Very pleased with our stay. Breakfast bar the best we have ever seen. They even had Almond milk!! Work out room in great shape, everything clean and working. Impressive. Rooms small but updated and very clean. Would stay again.

    4
    « very nice room! »

    Stayed here a few months ago. Our room was super nice and clean. The mall was in walking distance from the hotel. Plenty of restaurants nearby as well. The staff were pleasant. I would stay here again. Highly recommended!!

    4
    « Memphis for the weekend »

    I was in Memphis for a long with a friend. helping her complete arrangements for her upcoming move to Memphis. The Best Western was very comfortable. Room was clean and up to date. Beds were extremely comfortable as was the temperature. The breakfast was a little lacking; we were surprised there was no yogurt available but it was kept stocked and neat. Staff was friendly and helpful. Would definitely return to this facility if not travelling with my dog.

    5
    « Comforable and clean »

    We definitely recommend this hotel to all. We made this stop to visit Graceland. We were originally concerned about being too far from Graceland but the drive was not too bad and we ended up very happy we stayed here.

    4
    « Good »

    Huge rooms, microwave and fridge, comfy bed and pillow, no welcome gift like the other best westerns but the lady was training and maybe didn't know any better. Breakfast was ok, eggs, waffles, cereals etc. I would stay again

    5
    « Galleria Inn and Suites »

    I totally would stay again. The hotel was very clean almost new. The luggage carts are not the traditional type but you can adapt. They are similar to airport carts with a hanging bag extension. The staff was helpful.

    3
    « It was ok »

    Stayed here 2 nights and it was ok we did have some issues. The first night we checked in and got to our room in was nice and it was clean, but when we got up the next morning and tried to take a shower we realized that the shower head was broke off inside the wall. I went down to the front desk and they were very nice about it and even moved me to another room it was a suite much bigger and nicer than the first room I had. Another issue that I had was that both mornings that I was there I was woke up to people working in the hallway outside of my rooms. The were stripping the wallpaper you would think that they would have at least waited until later in the day not at 7 am. Also the second day I found out as I left that they were cutting concrete at the back entrance. When I got to my car it was completely covered in concrete dust. The bad part is that there was dew on my car first so when the dust got on there it was on there I was not able to get it off there I had to have my car professional cleaned to get it all off. Btw I had to drive 500 miles with that partially on my windshield. If I knew that they were cutting concrete on that side I would have not parked near there but no one told me. So on the positive side the breakfast was good and the staff was friendly and helpful with my room.

    5
    « Best Western Galleria, Memphis, TN »

    Good area, lots of food choices. All staff, especially front desk were extremely knowlegeable, friendly and helpful, including trainees. Breakfast was very good, lots of choices. Rooms were roomy and queen beds were spotless and very comfortable. Entrance and lobby under upgrades so hard to comment as were not completed. Great Location, right off I40.

  • 4
    « Decent place to spend night »

    This hotel is nothing fancy but if you're looking for a decent place to spend the night, it was great. The front desk employees were very helpful and friendly. The location was a little difficult to find because it was behind the Firestone but fairly convenient once we found it. Breakfast left something to be desired, mainly carbs, so we went somewhere else for breakfast.

    2
    « Almost a 3 star rating but it was a bad room for a Rewards Member »

    Too bad we ended with this memory of Best Western because the Best Western we stayed at in Sedona, AZ was like 'night and day' compared to this property. This was just an overnight stay at this Best Western on the east side of town (Exit 18 off I-40). The coupon was $85 (w/tax $102) for the night. Memphis adds on four taxes (state, county and two for the city). It's getting to be a real money grab for everyone. We don't think we will stay in Memphis again. Even though we were a Rewards Member we still ended up on the bottom floor facing the interstate by the ice machine. The room was the smallest we have ever seen, with the bathroom sink in the room itself. It did have a king bed, big 48" high def. TV, fridge (no freezer) and microwave. Yes, it all fit in there but the air conditioner was way up high on the wall and could barely be reached. This shouldn't be a room for a Rewards member. How can we give 3 stars??

    5
    « Fantastic stay »

    We stayed here for three nights while visiting Memphis and loved it. It's located approximately 20-25 minutes of driving outside of central Memphis. The breakfast was plentiful and filling (breakfast is important for us since we are from Sweden after all). Apart from the usual muffins, waffles, white bread and sugary spreads there was also scrambled eggs and some meat for a more steady start of the day. Much appreciated. They were renovating when we visited, and I was initially quite sceptical of the whole place due to the looks of the top floor corridor - but our room was nice, clean and spacious with a comfortable bed. There was some road noise coming in through the AC unit but not too bothersome. Would stay again!

    5
    « Amazing »

    We come 1 or 2 times a month and the stay is always fantastic. Very clean. Great service. Room was exactly what we wanted. The breakfast is always delicious. We will stay here every time we come to Memphis , Tennessee!

    3
    « Anniversary Stay »

    My husband & I arrived in town at 12:30. I called the hotel to see if I could check in early & they said I could check in for 1:30 which was awesome. My husband & I killed time at the Galleria & arrived about 2:30. Check in was easy, hotel was still under renovation however no construction going on so there was no construction noise. We went to our room (317) but down our bags & left back out to grab a bite to eat. Was only gone about 2 hours. When we returned back to our room it had an AWFUL mildew smell that hit u as soon as u opened the door. Called the front desk several times and no one answered so I walked down to find only 1 receptionist was working so that explained why my call wasn't being answered. Once I told the clerk I needed a new room and why she replied nicely "ARE U SURE BECAUSE THE ROOMS WERE JUST RENOVATED" as if I would lie about that & we want to pack up all our belongings & move to another floor. I suggested she send someone to smell it them. She said oh no that's ok & happily gave me another room on a floor up. Only problem out of that room was a problem they all may have is the AC Unit is loud to where u have to turn the TV up in order to hear & it cuts off & back on like every 5 mins. It was so annoying until at 1 point we turned it off to be able to hear a moving we were watching but then we we're hearing interstate noise because our room was on the side of he interstate but of course that's no fault of the hotel. We had an economy King & the size is just that "economy" size not the average size King room I'm used to staying in. The room was small but nice & the bathroom is very compacted if u have hips such as myself trying to use the restroom in the small toilet space that sits between the tub and a wall. Breakfast- was average, eggs, sausage patties, pastries, waffles, cereal, juice and milk. There are some of us who like bacon so bacon would've been nice. My husband & I are Hilton members but decided to step outside our comfort zone & give Best Western a shot, not sure how I'm feeling about that.

    5
    « THE ROOM WAS VERY COMFORTABLE AND CLEAN »

    The staff were very nice and met all requests which I sincerely appreciate, The room was very professionally cleaned and the beds and pillows were very comfortable.. The hotel is being remodel but did not interfere in our stay. IT WAS VERY QUIET on the floor I stayed. The breakfast was adequate , but the layout was a little bit confusing.

    4
    « Anniversary Staycation Weekend »

    My husband and I had a great time on our "staycation" for our 5th wedding anniversary. Even though the hotel is under construction doing renovations to make it better, it's still clean and they didn't actually do any work on it while we were there, so we weren't disturbed by workers or machinery. The staff during check in was very friendly and efficient and I love the express check-out (no need to stop at the desk). Our room was very nice, cleaned well each day and the bed was comfy. Plus, the hot tub ROCKED! We will definitely be back.

    4
    « Nice Beds »

    The room was very clean and the beds were fairly firm (a big plus for me). I would give this place 5 stars, if only their renovation hadn't made our walk a little inconvenient. Nice place though. I recommend it!

    4
    « Good choice »

    Stayed here a few nights in May during the big wind storm. Hotel is accessed easily off the highway and in a newer area with lots of shopping and services nearby. Rooms were comfortable and we liked having the toilet/shower separate from the sink area, which had plenty of counter space. The a/c in the room was loud though. Breakfast area had enough seating for everyone while we were there and offered a good variety of hot and cold foods that were always being replenished by the staff, such as scrambled eggs, sausage, ham, waffles, yogurt, fruits, breads/pastries, juices, and even soy milk. Breakfast bar was well laid out and open until 10, which was also nice. The storm caused us to lose Wi-Fi for one day but it was up and running the next day, which was pretty good considering many homes/businesses in the area were affected for days apparently. A nice hotel overall and good value.

    5
    « stay4u! »

    Would that you should, and could find your way to a stay that might one day, be for you such an opportunity to become all the more ready, should you begin to be what you might have been in the time of your last experience of such a refreshing sensation of a multitude of conditions shaping you into an icon of relaxed existence.

  • 1
    « Beware! »

    Hotel is under major renovation. Something the website does NOT advise you about. Hallway lights are dangling from the wall by the cord that attaches them to the electricity, smoke detectors are wrapped in plastic bags, no visible exit signs on our floor, shabby paint, missing baseboards, handwritten numbers on masking tape to indicate room numbers, etc. Not a safe or desirable situation. Manager claimed to have all the necessary permits for the work but, I didn't feel safe should there be a fire. Would not have booked a stay had I known the condition of the building. (I tried to add pics to this review but, after repeated attempts to get the review to post, I have had to remove them to see if it will now post.)

    4
    « Memphis In May »

    Our visit was great! The only thing missing was a swimming pool or hottub. Cleaning staff did a great job. The southern hospitality from the front desk was amazing. Great place to stay. I will definitely be back.

    5
    « Clean and excellent condition »

    I stayed only 1 night but the room was quite nice with upscale furnishings and was very clean. The staff was friendly and the overall experience was quite good. The rooms really are more than what I was expecting. The only negative was the air conditioning in the room was a little loud at times.

    5
    « Good stay »

    Hotel was nice and clean staff friendly rooms great it was nice and quite beds were comfortable would definitely stay there again price was good breakfast was good and fresh hotel was easy to find loves it

    5
    « Beautiful and very clean »

    When I arrived, I was warmly greeted by the young lady at the desk. I was very pleased with the beautiful décor and how extremely clean the lobby was. This hotel is tucked in the back, a true hidden gem. My room was equally very clean and beautifully decorated. The air condition system was a (remote control) wall unit, however it was very quiet and the room was very cool as I like it. Just a well kept property.

    4
    « The room is good, besides the out dated a/c unit. »

    The room was good , didn't care for the out dated a/c unit or the internet service. The breakfast was good . The staff was presentable and professional. It was an ok experience. My utilities were out.

    4
    « Nice Hotel »

    The staff was very friendly and the room we stayed in was very nice too. It is very easy to access the highway to get anywhere you want to go in Memphis in about 20-30 minutes. There are also a lot of nice places to eat very close by.

    5
    « Really needed a room »

    Great Room! A/.C worked well. Bed was too close to the bathroom door, hard to maneuver. Breakfast was first class. Eggs, ham waffles, bagels, yogurt bar, hot and cold cereal, fresh fruit, Yum. Coffee was great. People were very personable, especially Mamie, She is the best!

    3
    « More like a 3.5 »

    My wife and I stayed here for 3 nights for the Memphis in May contest. We have stayed in Memphis a few times before but didn't realize how far from downtown we were. It took about 15 minutes which can easily be longer if you run into traffic and really for that reason if in Memphis again we will stay a lot closer but now back to the hotel review Check In: Fast and Easy . Employees were courteous Room: Bed was comfortable. Didn't hear the highway noise as it's situated right next to it. The big knock with the room was the bathroom. It had an exhaust fan but it worked horribly. Whenever getting out of the shower and bath for my wife we were not able to dry off because of the humidity. The only remedy was opening the door. In every hotel stay over the years we never ran into that problem. The bath towels remained damp and leaving them in the room before taking them into the bathroom did little to efficiently dry us off. Breakfast: Not a big selection of food but adequate. They had 2 waffle irons, fruit, yogurt, oatmeal packets, cereal, eggs and a breakfast meat along with the usual assortment of pastries, bagels... the only issue I routinely saw was the absence of an employee assigned to empty trash and clean up. Only on the morning of checkout did we see someone emptying the trash. I did take a picture of what we saw each morning. Other Observations: They had a washer and dryer located on the first floor. I believe it was $2.00 to wash and dry. They had 1 main elevator in the center of the lobby for 5 floors and another on one end of the hallway which I thought was strange. The hotel is close to a Walmart, and numerous shopping and dining options so you'll never go hungry.

    5
    « Great visit »

    We had the room with 2 queen beds and a twin. Such a neat setup! I wish they had an option of a king and twin, bc that would be ideal for us. But I loved this setup. The beds were comfortable and everyone was super nice. This will probably be our go to hotel in the area, when we come back. The prices were great, too, so that was just icing on the cake.

  • 5
    « Great stay »

    Great stay nice people good food spacious room comfortable beds stay here a lot on business. Keep coming back . I recommend staying here if you want a nice place to stay while you are in Memphis or close to it.

    5
    « Super friendly and CLEAN! »

    Kay checked us into our room. She was super friendly, nice, and extremely informative. Based solely on our interaction with Kay we have decided to try other Best Western hotels. The rooms were clean; the lobby was clean; the exterior was patrolled by security as well.

    4
    « 1 of the top hotels for me »

    The bed was very comfortable, the room was spacious, hot water for shower. The television was large. Even had a remote for the air conditioner. I like the new key system, makes it easy when you have your hands full.

    4
    « Clean and freshly remodeled »

    Just passing through. Easy on/off from I-40. Hotel was very nice and room seemed freshly remodeled and modernized, but the a/c was up on the wall with button, no wall thermostat. Room was a little small, especially the sink area, but quite fine for one night passing through. One thing seemed odd (modern?) but was no problem. We had a nice king bed with 4 half sized pillows. They were ok. Breakfast is good, typical buffet offerings

    1
    « Overnight »

    My room smelled awful, when I told KAY at the front desk and she showed up with a spray bottle and acted like it didn't smell I was hoping she would give me another room but there was no offer of that, and it still smells this morning. Then last night I got up to use the restroom at midnight and roaches scattered everywhere I could only kill one but needless to say I did not sleep well for the rest of the night this was a nightmare that I paid $103 for ,never again! The only reason I gave them one star it's cuz they had my kind of hot tea.

    4
    « Nice stay, during a "face lift" »

    Overall, the hotel was nice. They are in the middle of remodeling but you don't feel as if you are in the way of the workers. They parking lot entrance could use a "makeover" as well (had to play dodge with pot holes). My room in particular, the bed was NOT comfortable but we made it work. The room did however have direct tv an it was newly remodeled but there was get little walking room without hitting the bed. Other than that, it was nice and pleasant and very quiet. Miss kay and miss Mamie were very sweet and helpful. We might return.

    4
    « Good value. Friendly staff. »

    This hotel is a good value if you are looking for a family friendly hotel in the Bartlett area. The staff are very helpful and friendly. There is some renovation going on around the main entry and in the lobby area, but it's not intrusive. The room was clean and well maintained, but the AC unit needs to be upgraded. It was noisy and didn't keep up with the humidity. The wifi was the fastest wifi that I have ever experienced in any hotel. We were happy with the standard breakfast, but the breakfast area wasn't kept clean as the morning progressed. We would stay here again.

    2
    « Bad room »

    No sink in the bathroom area. Horrible arrangement, set up of room. Breakfast was typical continental, not the best. Much better Best Western in Morristown TN. Staff was very courteous and hospitable. Otherwise not worth the money.

    4
    « Short stop »

    On a quick trip through we stayed at the Best Western in East Memphis. Clean rooms, good breakfast. They are in the middle of remodeling but they were very careful about not disturbing clientele. We were within walking distance of a restaurant.

    3
    « Just ok »

    Hotel is located at a busy intersection of Hwy 64 and I40. Traffic noise was a problem at night. The king room had just enough room in it to get around the bed. The bathroom was very small with just enough room to turn around in. We are not large people! We had requested a room on the top floor when making the reservation 2 weeks before traveling, but were put on the 3rd floor. The building has 5 floors. Air conditioner didn't work well. The room was humid even with it turned on high. This was good however to drown out the traffic noise at night. Breakfast was good-real scrambled eggs and good selection of other items. Hotel is in a safe area and parking lot was well lit. Room was clean. Would have been better to have a suite room, but then you pay more.

  • 5
    « Very clean and friendly staff !! Felt like home »

    Clean rooms, great selection on breakfast and very friendly Staff!! There for a business trip from Pennsylvania felt like I was just home. Just couple minutes from downtown Memphis. The staff where helpful. The beds were very comfortable.

    4
    « On the edge of Memphis »

    We needed a place to stay for a visit to Somerville, just East of Memphis. This hotel was very well located on the edge of the Memphis Metro area. Easy on and off of I-40 and US64. It was clean and comfortable. The staff was helpful and friendly. Many restaurants nearby.

    4
    « Manager and staff were very hospitable. »

    Our room was very clean and large. There was a small room connection that had previously been a kitchenette. It was converted to a small bedroom that featured a twin size bed. so there were actually 3 beds in our room. This was especially nice since there were 3 people in our party.

    4
    « Memphis, TN »

    I stayed at the BW in Memphis, TN (near Wolfchase). The hotel was in a good location and the staff was courteous. I stayed in a 2 Queen bed suite, and we had more than enough room!! Upon entering the room, is was VERY HOT/humid!! After turning on the fans, and turning the air down...the room was at a comfortable temperature. The beds, bathroom, etc...were all clean. The housekeeping staff was quick, very clean and prompt with adhering to my needs. I would definitely recommend this hotel to any one traveling in the area. The hot breakfast was good (many choices) and very filling.

    5
    « Memphis vacation »

    What a lovely place to do stay. Family was comfortable and happy for our three day Memphis visit. The suite was spacious and clean. Staff was incredibly attentive and helpful. They found us disconnects for like cal dinners. This was a great place to stay!

    5
    « Great hotel and location »

    The room was very large and extremely clean. Staff was very helpful. Would not hesitate staying at the hotel in the future.the bed was very comfortable. The walls are thin and you can hear people talking in the next room..

    5
    « Great Customer Service »

    Miss Mamie made sure I was situated and had everything I needed. She mafe sure we were comfortable and felt at home. Anything i asked her for, she was willing to help me and i appreciate that. Thank you Miss Mamie!

    5
    « Super value »

    I booked this stay on a Priceline or Hotwire and got it for $69 plus tax. What a value! The rooms were recently refurbished and everything was clean and new and comfortable. Beds were firm, but I slept like a log, so I think they must've been comfortable. Breakfast was one of the better buffets for this type of hotel - eggs, ham, pastries, waffles, fruit, cereals, yogurt, 2 kinds of juices,milk, coffee, and hot tea (however, all they had was decaf kinds - that was disappointing to a non-coffee drinker). Would definitely stay there again and recommend.

    5
    « Beautiful Property »

    This is one of the nicest Best Westerns we have stayed at. I started staying at Best Westerns because we have yet to have a bad experience. We had a room on the opposite side of the freeway so I did not hear any freeway noise at all inside the hotel. I have seen other reviews say that it is in a bad neighborhood and that could not be further from the truth. This is a very nice neighborhood. The staff was extremely friendly, the room was one of the nicest I have seen and the breakfast in the morning was the perfect start to the day. We will stay again the next time we come through town.

    4
    « Simple, clean, convenient »

    Pleasantly surprised with the suite. Spacious for our family of six, four kids and two adults. Excellent for a one night visit while heading back to Maryland from Texas. Customer service was great. We would consider staying again.

  • 5
    « Favorite place to stay in Memphis area »

    I always stay at this BW when traveling by myself through Memphis from TN to TX. It is located near the Wolfchase Galleria Mall in a very safe location with an O'Charleys and Texas Roadhouse right next door. The staff has always been super friendly and helpful, the rooms clean and comfortable, and a great hot breakfast with alot of variety.

    3
    « Noise not great for sleeping! you »

    Service and people great; room clean but too much road noise which is not conducive to a good night's sleep! We did not try the food but they did provide a continental breakfast for their overnight guests.

    5
    « Best Best Western we have been »

    Redone, modernized hotel which was a pleasure to stay. Everything was right. Cleanliness top notch. Service top notch. Good food. Everything looked new. Service good. Quiet. Forget Marriott, things being equal, this is the place to stay. Shopping and restaurants close by.

    3
    « Clean hotel »

    This is clean hotel that's convenient to lots of great restaurants and shopping. We enjoyed our stay but there was a weird maple syrup like smell that was in our room. Not sure if it was the air freshener or what? It was there the entire time. Other than that we had a great stay and would definitely stay here again.

    5
    « More Bang for your Buck »

    Group trip of 10 visiting Memphis for the first time.Very accommodating and the price was right. Front desk and staff were very friendly and informative. Breakfast was great (variety), room was spacious and clean. In a good location near main highway for traveling to Downtown, Beale St. and near mall and restaurants. Would reccommend and visit again.

    3
    « I've Stayed in Far Worst »

    The room was large and comfortable except for the pillows, they really need replaced. The air conditioner didn't work very well as the room was hot all night. I sometimes wonder why the AC is turned off when you check in? Is it because they know it doesn't work well and by letting you turn it on in an already hot room it provides the illusion of cooling as the temps slowly drops out of the 90's to the 80's which is as low as it can go, or is it they are just lazy and providing a room with a nice temp at check in just isn't something they think is important? When you have reservations, they know you are coming....First Impressions count when opening the room door. So after spending a warm uncomfortable night we both commented on how cool the hall way was as we went to get breakfast. We decided against the breakfast as it looked Bad! The area was messy, a lot of items missing, the scrambled eggs looked dried out and the sausage in the warmer directly behind the eggs, well, looking at them all most made my stomach turn. A McDonalds drive thru down the road was 5 star in comparison. When we planned this trip we tried to book this hotel both ways but they were booked for the return trip so we were forced to stay down the street which is where we wish we would have stayed in the first place. Would we stay here again? Yep, but only if we didn't have other choices!

    3
    « Nice facility »

    This is a very nice facility but built way too close to the highway. There was heavy traffic noise all night. The area looked somewhat sketchy with several failed businesses nearby. Walk to restaurants with really bad service.

    2
    « Met new (roaches) friends »

    Stayed at this hotel on business. The bad: Remote did not work roach crawled out from mirror Breakfast was yucky Air condition was wall unit that ran all night. Noise from interstate was loud. The good: Large flat screen tv Newly renovated rooms Bad was comfortable Employees were nice Hope to never have to stay there again but grateful for a room last night.

    5
    « Hotel review »

    This hotel has been newly renovated - beautiful! Staff was very nice as was the breakfast and facilities. Very convenient to I-40 and all the restaurants were just across the street in the mall area. I highly recommend this Best Western and will definitely stay here again when I'm in the area.

    3
    « Noisey »

    Staff not very friendly except for one long dark haired girl at the front desk at checkout. Very noisy room next to us late into the night. Breakfast staff never even spoke to us, even when I spoke to her.

  • 4
    « Road trip for husbands 50th birthday »

    This hotel is not in a good place. It doesn't feel safe to walk around at night so you have to drive everywhere. However it's clean tidy and has a complimentary breakfast which was really very good. It's very noisy as it's on a very busy road. Food venues are quite far away but drivable. Staff very helpful and friendly. All in all not a bad venue but for a best western not the best. Old tired needs a full re vamp and safes put in the rooms. Not bad but overall not great either.

    5
    « FAMILY SLEEPOVER !!! »

    My family and I stayed for 4 days and enjoyed our stay. The breakfast was great and the variety of choices was icing on the cake. The receptionist at the service desk was pleasant, ladies in the dining area replaced food without anyone asking and the ladies cleaning our room was very professional. Although, we didn't take advantage of the indoor pool ( it was nice to see it) , my cousin and her husband did utilize the gym and was extremely happy with the equipment. We had no complaints with our stay and look forward to visiting again real soon.

    5
    « Memphis Best Western »

    One of the best properties I've stayed at; ever. I've been to resorts; as well as worked at properties that were no where near as nice. The room was excellent, the breakfast was amazing; both in selection and quantity. Well set up guest room, very fast internet, and plenty of towels. Beds were excellent, to the point that sleeping was easy; which I usually have issues with due to multiple back problems. One of the VERY BEST.

    5
    « Best Western has our business. »

    Best Western has really become our hotel chain of choice. We travel throughout the country and had used a competitor as our "go to" hotel in the past. Now, Best Western gets our business. The new branding and upgrading of the properties has really elevated BW hotels. This location has very comfortable beds and great linens etc. The desk clerks, Kay and Misty, were great at check in and in providing us with local information.

    5
    « Best of Best Western »

    I had read some reviews on this hotel before booking & I'm glad I didn't listen. Our room was very spacious. Decorations were new. Our bed was very comfortable. We felt the overall appearance, inside & out, was very clean & welcoming!

    5
    « Excellent in every way »

    We arrived tired after a 10 hour drive, compounded by rush hour traffic and construction while traveling east through Memphis. We were greeted pleasantly by the front desk associate, Kay, who had our reservation ready. We had requested a quiet room, and that is exactly what we got. Our stay at this Best Western was great in every way. Kay went out of her way to help us with every request. The breakfast was excellent. The food was well prepared and fresh. There was plenty to eat. We have stayed at this Best Western property in the past and will stay here again when traveling through Memphis.

    5
    « Very nice place to stay »

    Stayed 8 days and would stay here any time. They are just finishing a remodel and the place looks great. very friendly staff. Gas station one block away and four great restaurants just a walk away. 15 miles to Memphis airport and other attractions without being in the city.

    1
    « Very nice place to stay »

    Stayed 8 days and would stay here any time. They are just finishing a remodel and the place looks great. very friendly staff. Gas station one block away and four great restaurants just a walk away. !5 miles to Memphis airport and other attractions without being in the city.

    5
    « Very nice stay! »

    This is a very nice hotel with friendly staff. Lady that greeted us was very kind and helpful. They were in the process of remodeling and changing out the carpeting in hallways. This surprised us since the carpeting looked brand new to us. A pleasant stay and priced very well!

    5
    « Very nice with wonderful staff!! »

    The staff at the front desk were wonderful, especially Kay. Our room was perfect and we enjoyed our 2 night stay very much. Kay recommended a place for dinner that was just down the road and we are so glad that we went. The food was excellent. We were on a trip that had us staying at several Best Westerns and this was one of the best.

  • 4
    « Overnight stop en route to Texas »

    We chose to stop before entering the city limits of Memphis on our return trip from the Mid-West to Central Texas. However, with all the construction on I-40 East of Memphis, the next morning's traffic jam delayed our trip more than expected, but taking I-40 around the North side of Memphis was faster than we expected for the morning traffic on a Wed. This hotel is also a good overnight stop when traveling from Central Texas to the Ohio River Valley area and would avoid most of the morning traffic in Memphis when continuing the northward trip the next morning. We will keep this in mind on our next trip north from Texas.

    5
    « Great Stay »

    Stayed here overnight Sept10-11 for a concert. Only a 10-15 minute drive to Beale St area. Very friendly staff. Room was very clean and comfortable. Hotel was quiet. Great breakfast in lobby. Would definitely stay again.

    5
    « Excellent »

    Wonderful experience overall. Clean environment and room. Nice breakfast with a variety of healthy options. Pleasant staff. Convenient location near highway. Definitely a joy to stay. Quality for the price you pay.

    5
    « Great Hotel with »

    Hotel was very nice and location was perfect (restaurants, etc.). The lady at the front desk made my day after driving for 9 long hrs. She went well above her duty to make me feel at home. I would recommend this hotel for any occasion.

    5
    « Best Western Galleria »

    Second best only to the Best Western Inn & Suites in Yuma, Az. This place is as nice as they get. Planned my trip were we could spend the night in this property. Breakfast was great, the rooms were roomy and clean. Would recommend this place to anyone. Will be staying there again in December on my way to Nashville.

    5
    « Great, clean, friendly hotel! »

    The staff is very friendly, the rooms and surrounding area clean and safe. Would recommend every time. Great pricing for safety. The breakfast is pretty amazing and you can make you own waffles. Kitchen staff and cleaning staff is on point. Quiet & friendly surrounding. Ms Kay was very impressive, sweet, and helpful! Definitely recommend.

    4
    « staff are very friendly, room is clen »

    like LCD flat TV, breakfast quality is good, and it opens from six to ten. Overall is good. will come back and stay again if any chance. We were changed to another room when we reported toilet not working, only took 15 minutes.

    5
    « Best »

    We made a roadtrip trough the south and this motel/hotel was great! Especially when you consider the amount we had to pay! The room was clean and felt "fresh", there was a big mall around the corner and memphis was "around the corner". Money well spent! jasha danki!

    5
    « Excellent »

    It is a great hotel, located near shopping and great restaurant. Staff is very friendly and helpfu. They gave information and tips about area attractions and good places to eat. My family enjoyed our stay.

    5
    « Wow »

    Great place. Clean and friendly. Kay who checked us in was very helpful and upbeat lots of resturants nearby. Easy access to 40. One of the Best Best Western experiences we've had. The room rates were reasonable. We got a "last minute" deal which was nice.

  • 2
    « Best Western Galleria Inn & Suites, Memphis, TENNESSEE »

    This is an older property and it is reflected by the condition of the rooms. The A/C is wall mounted and in our room it was extremely noisy. The bathroom smelled of mildew and the bathroom vent/fan's filter was clogged and had mold contaminating it. The walls in our room needed the repainting as there were scratches where furniture had been pushed against them.

    4
    « Great hotel, nice price »

    Very nice hotel for a reasonable price, staff was friendly an attentive. The hotel has a nice appearance and is kept quite well!. Bedrooms appointed nicely, bathroom was just below being excellent. Located for easy access and restaurants nearby.

    5
    « Very friendly Front Desk »

    Clean room, very friendly. Great value for the area! The front desk personnel was exceptional and very helpful! Rooms were updated and clean. Would definitely stay again! Ask for the coupon to save at Texas Roadhouse just down the street (within walking distance).

    5
    « Great stay »

    Check in was friendly and fast. Room was very clean and bed was comfortable with good pillows. Breakfast was above average and well stocked. Will stay here again in the future and recommend it. Good value in a nice area of town with restaurants close by

    5
    « Wonderful hotel in Memphis »

    Sarah who checked us in was extremely pleasant and helpful. She gave us coupons for discounts at nearby restaurants. Also, we had the $50 reward on our phone. She took the number, but it didn't get applied. The next morning the woman at the desk (whose name I can't remember) took care of us in an extremely pleasant and helpful manner. We always go out of our way to stay at the Galleria Inn when we are passing through Memphis. We are especially fond of the wonderful beds, the decor of the hotel, and the employees who work there. Kudos to you.

    1
    « make sure you dbl lock your room »

    after specifically asking for handicap room and then calling several times to front desk for various reasons the desk clerk handed out our room keys to someone else who entered the room once we were in for the night. terrible experience. even after we dbl locked the door the noises in the hall kept me awake wondering is someone else was going to be walking in.

    5
    « Breakfast Was GREAT !!! »

    The laddies that worked in the breakfast did a great job !! They actually had almond milk (GLUTEN FREE) most hotels do not offer this, it was a pleasant surprise and I thank you !! I will be visiting here again the next time I am in Memphis TN.

    5
    « Great Stay!!!! »

    What a great stay! Check in was fast. My guestroom was very clean, the staff was very friendly, and the breakfast, "So much to choose from", "EXCELLENT"! Definitely recommend! Thank you for making my stay so Great!!

    2
    « Broken Elevator/Hot Room/Mediocre Food »

    We stayed one night, July 21, during a heat advisory, due to a local power outage. I had to find a cool place in the area for my Mother, who is in her 80's, and myself to stay. We both have medical problems and would not be able to withstand such a lengthy power failure at home. When we arrived, there were no rooms on the first floor, but I was given a handicapped room on the 3rd floor near the elevator. We were able to get the last handicapped parking place in the lot, but it was still a long way for us to walk across the parking lot, through the lobby, up the elevator, and part way down the hall. We had been out out at a restaurant when the outage occurred, and were unprepared, without luggage, a wheelchair, or a walker with us. It might be a good idea for the hotel to have a spare wheelchair for such instances. The room was large with 2 dbl/queen beds, a large TV we didn't use, and a mini refrigerator. There was a nice hand held shower head in the tub and a handicap transfer chair in the bathroom, but we didn't use them. Maybe this was one of the recently remodeled rooms, but the hallways and lobby areas seemed dark and older looking. The room seemed clean, but was very hot. This was the night before the first 100 degree temp. of the summer. I couldn't get the room temp. cool enough for my taste. The desk clerk informed me how to work the remote control for the older looking wall unit, but it was still hot, so I tossed and turned all night. We went down to the free breakfast in the lobby the next morning. At this time, fortunately, the elevator was working. The breakfast was mediocre at best. Not the best quality food and beverages, and not many options either. The worst thing about the stay and main reason for the 2 star rating was at checkout, we had to come down from the 3rd floor, and the elevator was broken. It was taped off with yellow tape. I have breathing problems and my Mother has serious mobility issues. We had to walk to the end of the hall and DOWN THE STAIRS from the 3rd floor. It was very unsafe and difficult to get my Mother down those stairs. A guest who observed us ran to get a chair to put on one of the landings to allow her to rest mid-way. By the time we got down to the lobby, we were both exhausted, and I was having trouble breathing. The stairwell was very hot, and insects were observed there as well. I informed the desk clerk about how upset I was that we had this experience. Although restitution was made, I will look for a safer and more comfortable place to stay should we experience another power outage.

    5
    « Nice area, close to highway »

    This hotel was clean and modern. It is in a safe area north of Memphis and close to the highway. Check-in staff was very friendly and able to help us with dinner selections. This hotel does not have a pool which is something that I failed to notice.

  • 5
    « Best Price-Best Service »

    From check in to check out, everything was great. I highly recommend. The breakfast was high quality, and the offerings was good. The hotel staff was friendly and professional, and overall the entire stay was pleasant. The room was pleasant and the area was awesome! Other hotels in the area want too much. Best Western was reasonably price and the service was great.

    5
    « excellent service »

    Leslie, the manager, went out of her way to resolve a small issue about room not completely ready on arrival. I was impressed with her willingness to accommodate us and the staff's helpfullness on a hot and muggy day. Best Western is lucky to have such good people working for them.

    5
    « Front Desk Girls are Outstanding! »

    We chose this hotel because it was only 1 of 2 under $100 for the night. Comared to other higher priced hotels in the area, we found this to be an outstanding value. The rooms were clean, breakfast was fresh and hot and the girls at the front desk were super friendly and outgoing!

    5
    « Fourth of July weekend »

    We stayed here for the Fourth of July weekend with other Family members and was greatly surprised at the wonderful staff and the cleanliness of the place. Love the decor and great breakfast!! Conveniently located to all the shopping needs (Mall, Ross, Marshall's, ect... ) and easy access to the interstate!! Perfect location! Definitely stay here again when coming through Memphis!

    5
    « Family Vacation »

    Went for a family visit found the location and staff perfect. My room was very clean with a huge 50 inch TV!! They were doing update loved the new furniture and carpet, can't wait to go back and see all the new changes. We will def be back!!!!!!!!!!!!

    2
    « disappointed »

    we stayed in 4 BW in 6 days and this was by far the smallest room and the most expensive in a not so good part of town we will not probably be back to memphis but if we are we wont be staying here. I am sure there are other BW'S in Memphis

    2
    « Smaller than our closet at home »

    We stayed at this hotel as an over night stop. I was disappointed that this was a 3 star with a price tag to match. It is more of 1 star in my opinion. Our room was tiny, the bath tub was so dirty and grungy my one year old wouldn't get it in. The only good thing was the check in lady was nice. Would not recommend or stay again. I am happy i did not see roaches, but wouldnt have been surprised if I did. Rip off. I have stayed in nicer hotels for less money.

    5
    « Awesome Hotel & Staff »

    I booked several guestrooms for my family reunion here. Newly renovation in process; new carpet/curtains, furniture, 50-inch flat screen T.V.'s. Our rooms already had the new stuff. Me and my family really enjoyed ourselves. Especially the complimentary hot breakfast and the fast Wi-Fi. Your staff was awesome and very welcoming when we arrived. Thank you for making my family reunion a success.

    3
    « Nice room, but priced very high »

    Nice room with a new TV, microwave and mini-fridge. We were disappointed that there was no swimming pool at this hotel. There is a exercise facility available. There was a good selection for breakfast.

    3
    « Tried it again »

    Had stayed at this BW a couple years ago and said I would never come back. Well we are in day 2 of a two week motorcycle trip it was late and we needed a BW on our route so ended up here again. It was expensive for the small room. Check I was good very sweet lady. Room was clean, very small, and AC made noise all night. Breakfast has lots of choices and room as clean this stay. They are suppose to be remodeling to be a BW Plus hope the rooms are bigger.

  • 1
    « Close It Down »

    This building is far too outdated to still be in operation. On top of that, is clearly poorly managed. Aside from the building reeking of cigarette smoke, the rooms are tiny and seem to have not been taken care or or maintained in the least since the last time this place was "redone". There were huge stains all over the floor in my room. The shower was moldy and the light flickered. And the cherry on top....after sleeping in the bed all night, when I peeled back the covers to get out, I found an old dried-up eye contact in the bed. And I do not wear contacts!!! Which means I was sleeping in someone else's dirty sheets!! Absolutely disgusting and unacceptable. Also there wasn't even a fitted sheet on the bed, only two regular sheets. I wanted to go by the front desk and demand my money be returned, but I honestly just wanted to get out of the there and never come back so I didn't bother.

    4
    « Convenient for a one nighter »

    The staff was absolutely delightful and helpful at the front desk. The location was our main reason for staying here. We wanted quick access to downtown the next morning because we were only staying in town one night and then heading out. Breakfast was a nice treat for my kids. Having chocolate chips for the waffles and pancakes in addition to flavored batter was delightful. My kids were very happy about it. I did feel like the prices were high but it is probably due to location and our summer timing.

    1
    « PLEASE RUN FROM THIS MOTEL »

    Rooms smelled like urine/ towels smelled like urine/ front staff was not helpful, they screwed up so many reservations for my daughters wedding this past weekend. Ashamed I booked there. They over booked this. Had two wedding groups, 1 softball group and family reunion of 200 or more. Unbelievable to book this in Jan 2016 and have so many problems. NO management on site. Management was sick til Tues. we had a huge crisis on Sat. May 28th, front staff had no one to call. My wedding party were checking in from 2-4 Sat May 28th, and their rooms "were not ready and didn't know when they would be ready". Unbelievable. I stayed 4 nights, thankfully to adjust to the ugliness of the whole situation and smooth things over for the family. Please don't stay there- RUN...if you have a special anything you need accommodations for. There are plenty of other motels in Germantown to stay in that would be cleaner and employees would be better to work with.

    5
    « Perfect central location »

    I go to Memphis often and this is my only choice to stay at. The staff are always wonderful and hospitable. Sometimes I get to the hotel before check-in time and usually tell the attendant I just want to check-in but not go to the room then but they always accommodate me and find me a room that is clean and ready. That is going the extra mile. Thank you.

    2
    « Very Disappointing Experience »

    My family and I just left this hotel visiting for a high school graduation over the weekend and the entire stay was ruined this morning because a huge roach decided to visit the room my sister and I were in. It went from the fridge to under one of the beds. We decided to check out and upon us preparing to leave it crawled from under the bed onto the wall then the curtain. I was able to get a picture for proof. Besides the bug in our room being a disappointment, when I let the person at the front desk know, I don't recall her apologizing or anything. She said she would write it down and let somebody know. This was a very disappointing experience with the stay and with the service.

    3
    « Only Stayed on night »

    The Inn was clean enough, just a little ragged and needs an update in the room, especially for the price. Breakfast for very good and there was plenty of different breakfast items to choose from. The wall unit AC kept the bedroom cool but didn't transfer over to the first room which was a kitchen/living room.

    5
    « Nice area »

    overall pleased. Great area 25 min. from downtown Memphis. Everything you would need 5min. from the hotel. Local highways to downtown Memphis never have to get on the interstate. Checkout the drive-in movies off hwy 64.

    4
    « Memphis in May »

    My husband and I stayed here for a week. The staff was extremely helpful and nice. Our room was very clean and the bed was fairly comfortable. Breakfast was decent. My only frustration was with the WI-FI. It was very intermittent and slow. Overall, it was a nice hotel.

    3
    « Convenient - excellent staff- so/so rooms »

    Great stay in Memphis for work. Hotel had recent 'facelift' but didn't go all the way- so a little strange decorating style however, staff was fantastic, rooms were clean, and tidy, and excellent location for ease to/fro my needs.

    3
    « A small roach »

    I have stayed at this location numerous time, and this is the first time I have encounter a small roach in the bathroom. I usually stay in a suite, but this time it was just my son and me traveling. I travel to Memphis to take of my mother once a month and I thought that this Best Western was going to be the hotel I would use every time I travel, I am not sure now. I have stayed in several Best Westerns in the surrounding areas; I did not like the location of one, and the one in Mississippi, my tennis shoes was stolen. It looks like I am going to have to find another best western for the month of June.

  • 5
    « Excellent »

    Great Place, Great Location, Great Staff We enjoyed our overnight visit here! We were greeted by excited employees and they were helpful in guiding us through our points reward system. Local restaurants and gas stations were clean and had friendly staff. We were comfortable in our surroundings.

    2
    « Mrs »

    Our room was nice had some bug issues need to work on a better breakfast the room rate was a little high motel was kind of outdated the staff was friendly and helpful with whatever we needed!! I've had stayed at many hotels and I was disappointed in this one!!

    4
    « Easy highway access, good hotel »

    Beds are comfortable, hotel is clean, right next to the highway and convenient for travelers. If you are headed east it is at the end of the Memphis area, so you can avoid most of the Memphis traffic.

    3
    « Average quality »

    This is an older hotel and although the suite is spacious, it is dark as the only sunlight comes in the bedroom window. The only A/C is a wall unit in the bedroom and I don't know how it will do in the heat of the summer but, was adequate for this time of year. The breakfast was average and the staff was hurried and inattentive.

    5
    « Great bargain, landed great Priceline rate »

    This is a splendid hotel. Clean, quiet, large rooms, accommodating staff, and convenient with location on Hwy 64. Stayed "going and coming" on business trip to Kingsport, TN. A truly great value both times.

    4
    « The Whirlpool Suite 519 »

    We very much enjoyed our stay at The Best Western Galleria & Suites in Memphis. Our room was a Lil small but the Whirlpool definitely made up for it! The air conditioner was a window unit in the wall, but it got nice a cool in there so no complaints there. The bed was amazingly comfortable and I would love to have one in my home, and the Whirlpool... lol.... the staff were all very nice and accommodating. I would highly recommend this hotel to any and every body!

    5
    « Very nice »

    We have stayed at this inn twice before, but this time when we requested a king bed, which request was filled, the king bed was in a studio room which made for a very crowded room. We would suggest that you mention this when booking. Otherwise, the room was satisfactory, clean, and well appointed. The in-room internet worked well and breakfast was extensive.

    5
    « Memphis location »

    Very clean and nice property. Full breakfast daily. Lobby area very clean and tidy. Front desk staff helpful and nice. Room was clean. Daily housekeeping with fresh towels, bed was made daily. Microwave, fridge in room. Close to many restaurants and shopping. Just wish they had a shuttle from the airport.

    4
    « Roomy suite »

    We stayed one night in a suite that had 2 Queen beds with television and bathroom in one room and couch hide a bed chair desk in desperate room with another television. Room was clean and modern although couch showed quite a bit of wear. It was nice having a separate living areas . Staff was friendly . I think the room was worth price charged.

    5
    « Road Trip »

    Very nice room and pleasant staff. Room was comfortable and clean. Breakfast had ample selections for everyone. Hotel was located in an area with restaurants and stores. The only thing I would mention is to get a room away from the highway. Several times I woke up to sirens and truck traffic. Otherwise, I would definitely stay here again.

  • 4
    « Nice Hotel »

    Good hotel for the price. Hotel staff was pleasant and accommodating. The king suite was a great size. Room decor could have been a bit better but it was nice to have a refrigerator and microwave available. The only downside to the room was the air conditioning. Every time it kicked on it made a really loud noise which took a bit to get used to. Breakfast offering was your standard eggs, ham, waffles, cereals, yogurts, and pastries. There's only one elevator and it isn't the speediest but that wasn't enough to deter us from staying there again.

    3
    « Pick somewhere else »

    Hotel was fine but freeway noise can be heard from inside the room. Also if you want a bathroom sink its on the OUTSIDE of your bathroom. Bed is not comfortable. Free breakfast wasn't anything but cereal or eggs...not much variety.

    2
    « Green mold on ceilings »

    While this is a nice hotel on its exterior and the staff members are very helpful, we encountered green mold on the ceilings of three different rooms on the top floor of this building. Until management has legitimately fixed this problem, I would not recommend that people select this hotel. In other ways, this hotel is great.

    5
    « Pleasurable »

    The hotel staff was kind and considerate. Our room was clean. It was not too big and not too small. The hotel has easy access to and from the highway. There is a restaurant within walking distance. It was a modest price for a modest stay.

    3
    « It was a place to stay. »

    My preferred hotel for the Galleria area was sold out, so I had to research a ton to find a place that would meet my needs without breaking the bank. I require a clean room with no insects, free parking, free wi-fi, and free breakfast. All of those requirements were met. Location was good, a bit awkward to actually get to the hotel property, but that's not too uncommon with hotels close to interstates it seems. Room was fine. Nothing special. I did like the quality of the towels. There was significant outside noise which I was able to almost completely drown out by keeping the a/c fan running (thanks to other reviewers for that tip!). There was also significant inside noise that was harder to drown out. I was on the first floor, so perhaps there was more traffic in my hallways than would be on other levels. The wi-fi worked, but was a bit spotty. Fine for checking email, facebook, etc, but not for gaming. Breakfast was disappointing. Looked like a decent spread, but it just wasn't very good. They had a few types of cereal--didn't try them. Pastries that looked like the ones from Sams Club--I tried one danish, it was fresh but cold. 3 types of bagels. Toast that was just bad--don't ask me how you mess up toast, but they did. 2 waffle irons--best thing there was waffles. Eggs were runny and flavorless. Sausage patties were available too, didn't try them. There were also a couple of fresh fruits, yogurt, coffee...sounds impressive to read but it just wasn't. No one in this hotel made an effort to be friendly, to greet guests, to say good morning...those little things that can really make your day, especially as a solo traveller. I would stay here again for the right price, but I would consider this hotel to be "acceptable" not "exceptional".

    5
    « Great stay »

    From check in to check out, this was a great place to stay. Room was very clean and well maintained and the bed was comfortable. Like other reviews mentioned, there was some freeway noise. We had asked for a room away from the freeway side, but we checked in late and there weren't any available. Breakfast was the usual but good. We will stay here again next time we pass through Memphis. Hotel does employ a security guard and we liked that.

    5
    « Great 3 night Stay »

    I actually work for a Best Western Plus. This is by far one of the best I have ever been to. Front desk Margaret was awesome with such a wonderful checkin and so very friendly. The room was perfect we got a double Queen suite very large beds and very comfortable, towels were large and great too. Service did a good job. Breakfast was good French Toast great idea. All the decor was up to date. No noise at all in our room we were on the top floor. Overall Very Pleased with our stay.

    2
    « Bring earplugs »

    Staying here overnight on my way to Nashville. I don't expect to get ANY sleep, the I-40 traffic is EXCRUCIATINGLY loud. Ridiculous. They are full and cannot move me to another room. Room is clean, but small and very basic. AND NOISY!!

    5
    « big tv in my room »

    I loved our stay. we arrived very late and the staff was wonderful. we were welcomed and into our rooms within minutes. and then the surprise: we got into our room and the tv was BIG. I mean I don't need to wear my glasses in bed to see the screen big. our beds and pillow were awesome and we slept very well.

    4
    « Great comfort.great staff. »

    This hotel is great. Comfort. Clean. TINA is great. Not pet friendly unfortunately. I have service dog so it allowed by law but still discomfort around guests and staff not expecting dog or respecting what service animal means. Ignore the dog, people. No dog whistles. Bed lush. Very quiet. Breakfast substantial. Traffic noise can be drowned out by heater. Very nice place.

  • 3
    « Not Bad »

    Room was clean and spacious. Bed was Very uncomfortable. Sheets kept coming off the bed, the pillows were the smallest and most uncomfortable pillows I have ever laid on. There was also a TON OF highway noise. Staff was very nice at check in .

    2
    « Bit of an insect problem.. »

    Hotel is nice enough, staff was great, room looked clean. We went out to dinner, when we returned the sink had 7-10 tiny roaches in it. Hard to feel warm and cozy in bed after that. Got up in the night and turned on the bathroom light and same little bugs. There are many hotels nearby, i would look elsewhere.

    4
    « Great stay Hotel »

    Loved the overall stay, staff were great and helpful. Enjoyed our stay. Breakfast was tasty, loved the waffles. It was also very close to shopping and the mall, and dining. This hotel is in a great location. Looking forward to visiting again.

    4
    « Really nice hotel for the price »

    We thought the accommodations were very nice quality and especially enjoyed the hot, free breakfast. There is quite a bit of highway traffic noise but we turned our room fan on low and it was perfect.

    3
    « A B- »

    We are members of the Best Western Loyalty Club so always reserve at these hotels during a long trip. This hotel is conveniently located off the main highway and close to amenities and shopping. However, the rooms are very tired and definitely need an upgrade. We were upgraded to a suite upon arrival but its layout was very non-functional. There was an unpleasant food odour in the third floor hallway suggesting that there may be long term tenants who cook meals in their rooms.

    1
    « NOISE »

    The first clue to a potential problem is that it is not an easy straight forward entrance for Jill the GPS to find. We could see the hotel, but it took a couple of tries to find how to get to it. The location is good near the interstate, but bad that it is so close to the interstate going into Memphis and near an exit. We checked in and went to our room. We had reserved a Jacuzzi suite, but we found ourselves in a room with just enough room to walk around the bed, incredibly noisy from the interstate, but didn't see a jacuzzi. I tried calling to find put about jacuzzi, but phone was not hooked up. I went back down to the lobby and asked front desk about jacuzzi. Front dest clerk said there was an opening in the wall by bed, and that others have had same issue of not seeing the jacuzzi. Sure enough, there was an opening in the wall on the far side of the bed to a nice jacuzzi. Problem, did I mention the highway noise? I went to the front desk and was told the Jacuzzi suites were all on the interstate side. Oh, well. I called Best Western to suggest that they needed to warn travelers about the noise, they asked if we were offered another room- no, so they called and spoke to management, and said that we could move to another room with no jacuzzi. Leslie, the manager on duty, was nice and upraded us to a king suite at no extra charge. We moved to a king suite. We had a large living room, decent size bedroom and an incredibly small, but functional bathroom. Have I mentioned noise? The rooms on the other side of motel are off a very busy state/county/city highway with the interstate exit and many people going back and forth trying to figure out how to get to the Best Western. The HVAC unit is incredibly loud and overhead, so hard to operate even though there is a remote because the controls are overhead and out of sight. Did I mention noisy? But not noisy eneough to cover all the highway noise. The bed was confortable. The room and furnishings seemed tired and the carpet suggested that you shouldn't walk barefoot on it. The bathroom was spotless. The vent in the bathroom was very noisy. Noise=bad night's sleep. We will not go back.

    4
    « Restful stay »

    Our stay was pleasant and restful. The morning breakfast was nice with hot and cold items. The room was clean and the shower was one of the best I have used. This hotel is located by the interstate so ask for a room on the side away. This was where we were located and there was no noise issues as in other post for this location. Shopping, restaurants, and entertainment are all close by.

    4
    « Friendly Staff, Comfortable Rooms »

    I have stayed at this hotel many times. It is close to I 40 with many choices of places to eat near by. Motor cycle friendly. Breakfast bar is always fresh and tended to regularly. Bathrooms have been recently remodeled.

    2
    « Extremely noisy »

    The room we were put in was next to a freeway. It sounded like we were next to a racetrack. By the time we got to bed, and realized it was so noisy, I was too tired to pack things up, and try to get moved to the opposite side of the motel. We got maybe 2 hours sleep, due to the noise. The motel was not that full, and there were plenty of rooms away from the freeway, but they stuck us next to the noise.

    2
    « Uncaring staff, interstate loud »

    The hotel is pretty close to the interstate, so you can hear it a lot. Also, the ice machine was beeping constantly down the hallway, which you could hear in the room. When I called the front desk about it, they just said "Oh yeah it does that." "No it probably won't stop." "No we wont do anything to fix it." I think someone finally got fed up and unplugged it because when I went to get ice, it wasn't plugged in. Breakfast area wasn't very clean either. Also, the A/C unit was very loud and you could hear water dripping constantly.

  • 4
    « Nice, Clean, Friendly »

    Reserved the room thru Trip Advisor as we we not arriving until very late on a holiday weekend. Check in was quick, the rooms were large and clean, both rooms were handicap / wheelchair accessible. Breakfast was ok, enough to get you started for the day. All in all a nice stay in a clean environment!!

    4
    « Nice property and good value! »

    The hotel is conveniently located to the Bartlett (east Memphis) area, it was clean and the lady at the front desk showed us favor in making an adjustment in our room accomodations (last minute change from a king bed to 2 doubles).

    5
    « A Great place for family travelers »

    I stayed at the Best Western Galleria in Memphis during my trip there for Thanksgiving. The property is right off the expressway and near shopping and restaurants . The hotel is very clean and well kept. The landscaping is immaculate. The desk staff was helpful and friendly. The hot breakfast was well prepared.

    2
    « Not very good for a Best Western »

    Obviously, it used to be another hotel brand. Check-in lady was VERY unhelpful, borderline rude. Beds were uncomfortable. Breakfast lady was nicest person at this hotel. She was helpful. I requested room on top floor which was ignored; however, was given room on top floor when I told her I had requested it!

    4
    « Comfortable, nice breakfast »

    The beds and pillows were comfortable, but the air conditioning unit was noisy and awkwardly placed high on the outside wall, where the cool air blew strongly on one of the beds. The sink and bath/toilet facilities were separate, which we liked, simplifying the morning routine for the four of us. There was an alcove in our room with a chaise in it, which our teenage daughters thought was very cool. The furniture and amenities seemed clean and relatively new and we felt secure and comfortable in our room. Breakfast was really nice, with plenty of choices including French toast and eggs. We appreciated that there were plenty of tables for breakfast seating.

    5
    « Very Nice Hotel »

    This hotel was conveniently located near downtown and the expressway. The hotel was very clean. the breakfast was pleasantly displayed and tasty with healthy alternatives. The staff was nice & helpful.

    1
    « RUDE »

    Reserve a double queen mobility room on the ground floor upon arrival front desk-clerk was rude. We were put on the fourth floor and upon exiting the elevator it's melt very musty. The room was very musty and the air-conditioner was a window unit that kept shutting off. I called down to the desk and requested another room the clerk was a rude and told me to come back down and she would she could do (with the smirk in her voice). When I get to the desk she keeps rolling her eyes. When I asked if there was another Best Western in the area very rudely she told me you would have to call to see if they had a room. This will be the very last attempt to stay at a best Western. You would think they would treat a customer who's been with them for over 20 years better than this.

    2
    « Parking horrible. Uncaring staff. »

    Parking was horrible. I had to park in the grass on the first night. Had to park down the block with no security lighting on the next night. The hotel staff did not care about my concerns. The "free" internet did not work most of the time. I finally got my ipad to connect and then it was very slow. The breakfast is not as good as what I have experienced in other hotels. The lay-out is not good and the food quality is mediocre.

    2
    « Noisy »

    Terrible road noise from the interstate 40. It is so loud I could not sleep. I spent so much money and could not get a good night sleep at this hotel. This was a horrible experience. I do not recommend anyone stay here.

    5
    « Best room I've ever had! »

    I travel every weekend for work so as you can imagine I stand a lot of hotels. This best Western has had the best service, the biggest, cleanest, and best room, I have stayed in so far. I will be returning to a best Western every opportunity that I get.

  • 5
    « Stay »

    We truly enjoyed everything about this location. We met friends here who had children with them and they had a suite and we enjoyed time in their suite as well as our king none smoking room. This hotel is smoke free and we loved that.

    3
    « Nothing special »

    When you enter the lobby it is quite nice. The room we had was not in keeping with the lobby. It was quite small and the sink wasn't even in the bathroom. The A/C was a small wall unit up near the ceiling that was controlled by a remote. It was quite noisy every time it came on and off. The mattress was okay and the towels seemed discolored. The breakfast was your average hotel fare but I was quite pleased that there was skim milk since most hotels do not offer that. The staff at the front desk was friendly.

    5
    « Good Place For Short Stay »

    Everything that you need ? friendly staff, clean rooms, very comfortable beds, good shower and most importantly when travelling ? high speed internet. Good basic breakfast with decent coffee. We booked this hotel due to the location to the Galleria Mall ? unfortunately we arrived too late and had to leave early the next morning to shop here.

    5
    « Nice place »

    Nice place to stay... Good people and close to where you can go shopping.. walking distance to the mall and restaurant...and also had alot of variety for breakfast... I will recommend this place. Also had security to watch outside the building.

    4
    « Overnight Stay »

    This hotel is lovely. The staff that I met was not what I expected though. When asked about a TV Guide a bit if sarcasm was include in her answer. Not at all what I expected. Other than that the hotel was fine.

    5
    « Excellence »

    Best Western Galleria Inn & Suites, Memphis, Tennessee makes one feel welcomed and at home. Utmost gracious hosts with professional and courteous staff at every level. Their exemplary Southern hospitality guarantees will recommend booking a stay at Best Western Galleria Inn & Suites, Memphis, Tennessee to all our family and friends!

    4
    « Clean and comfortable »

    Best Western ended up being our most frequent hotel during our 10 day trip across Kentucky and Tennessee as their pricing and TripAdvisor reviews were so good. We found this hotel to be comfortable and clean with the usual amenities found at most Best Westerns. Friendly front desk personnel, nice amenities in the rooms and most important-clean hotel and rooms and a safe area in which to stay. The usual breakfast is served but this hotel had a very convenient and non-congested area for breakfast.

    4
    « Just a bit more effort.... »

    Nice property but a little more effort to notify guests when the elevator quit would have been nice. Protein in the breakfast selections would also push this property up. I really like the motorcycle parking out front, shame cars used up some of the spaces.

    3
    « Temp Control, Cleanliess and Spaciousness »

    Temp control....you need to be a tall person or risk standing on a chair with wheels to regulate. I'm 5'6" and had difficulty reaching the a/c unit and it's controls as it is placed high up on the wall. Add to that the fact the unit blows air right on your faces as you sleep. Some people might like that, but it is very drying. Also, there is no a/c or heat unit in the sitting room. So if someone is sleeping in there, it could get stuffy unless you leave the bedroom door open. Cleanliness/Comfort.....aside from the toilet seat that needed to be replaced (stained and not secured tightly), the room was clean. But I suggest the hotel invest in real bottom sheets instead of using flat sheets for bottom sheets...they bunch up. Spaciousness....the sitting room section of the suite is huge in comparison to the king bedroom. The bathroom is tiny; two people cannot fit in there at one time. Fridge and microwave with counter is nice to have and this separates the sitting area from the bedroom/bathroom. Internet was slow to non-existent at night, but early AM it worked fine. Breakfast was you standard fare.

    2
    « Needs an Upgrade »

    The carpet is horrible and the lighting in room is extremely dark. maybe to hid the dirty floors in the room. the breakfast is okay if you like spam and eggs. the staff is great and the location is great if on a vacation . You are in the middle of everything from shopping to eating out.

 

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