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SureStay Hotel by Best Western Bardstown General Nelson, Bardstown

411 W Stephen Foster Avenue, 40004-1435, Bardstown, United States - See on a map
SureStay Hotel by Best Western Bardstown General Nelson - Welcome to the SureStay Hotel by Best Western Bardstown General Nelson! The SureStay Hotel by Best Western Bardstown General Nelson is ideally located in the center of Bardstown. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Bardstown General Nelson has been fully renovated and offers a free hot breakfast. Bardstown’s nickname is the Bourbon Capital of the World and Bourbon City. We are located 35 miles southeast from Louisville, Kentucky and 30 miles from Lexington, Kentucky on the West Bluegrass Parkway. Kentucky Kingdom Six Flags® is just 30 mile from Bardstown on North Interstate 65. My Old Kentucky Dinner Train is located 1 mile from hotel. We are located 0. 5 mile from Bardstown downtown west and the Louisville International Airport is 35 miles from hotel. We offer standard double queen and king guest rooms with amenities such as recliners, cable TV, micro-fridges, coffee makers, irons and ironing boards, free wireless Internet access. Fall asleep on the nice new comfortable beds and wake up refreshed and enjoy the free hot breakfast. We have a large heated seasonal outdoor pool. There is also meeting room and banquet hall facilities available onsite. 200 USD deposit at check in for guest paying with cash.

SureStay

Hotel by Best Western Bardstown General Nelson

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 243 guest reviews
NOTE ISSUED
Excellent
62
Very Good
100
Average
52
Poor
21
Terrible
9
REFER TO NOTICE
Business Business
9
Couples Couples
103
Family Family
63
Friends getaway Friends getaway
38
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Character hotel, ideal location to bourbon distilleries and charming town."

4
JulietS301, Peterborough, United Kingdom 08/11/2019

Charming town within walking distance, several bourbon distilleries easily reachable by car. Several places to eat in town. Rooms very comfortable, especially the beds. Good shower, ample hot water. Little noise off the road in the rooms at the front.

"Great hotel in Bardstown, convenient to downtown, and comfortable"

5
User 07/11/2019

Great hotel, convenient to down town, restaurants and ofcourse distillery. Easy to get to, also you can avoid Louisville Traffic, which is also close by. Parking for a truck size vehicle is easy there. Also, your vehicle will be close to your room. I will be stay there again.

"Clean Room, Good Location, Wonderful Service"

4
betrippin1975, Alger, Ohio 07/11/2019

Very nice and clean. Only complaint is when we turned on the air conditioner it smelled musty/smell cleared up after running for awhile. Great sitting area out front, front desk service awesome. Shower head could be higher for taller people.

"Great “Distillery Tours” Motel!!"

5
SusiRW, Cincinnati, Ohio 06/11/2019

We've visited the area twice in the last 4 months, for the distillery tours, and have stayed here both times. We love the large, very clean rooms with the comfy furniture and beds. The cleaning staff is the best, stopping by every morning to make sure you have everything you need. The grounds are very well manicured and it's quiet, especially the rooms around back by the pool. The breakfast is delicious and is overseen by Amanda, who says “Good Morning” to everyone thru the door, is constantly refreshing the breakfast items and just staying busy making sure everything is perfect and is a world of info on fun things to do in the area. We have fallen in love with Bardstown and are close enough to make it a regular destination and we're very thankful to have found this Best Western Surestay as our home away from home!!

"Older, but clean and comfortable"

5
User 04/11/2019

We have stayed here 3 times in the last 10 years. This time the bathrooms had been updated. The beds were comfortable and we loved the nostalgic feel of the place. Breakfast was ok, but aren't most included breakfasts? Great place for the money.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"great deal"

4
Bill H, Franklin, Indiana, United States 29/10/2019

Very nice place, got much more than we thought we would. Very clean and comfortable with a very nice breakfast. Close to everything in btown. Would stay here again. You will not be disappointed. Also the rooms had great space.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Bourbon trail"

5
User 29/10/2019

Everything went well. Great location for the bourbon trail. It is walking distance to historic Bardstown. Everything from the speakeasy to German food was fantastic. We tried to get into Talbots and the Rick house, but didn't make reservations. Great place! We would go back for sure.

"Great spot on the Bourbon Trail"

5
jenniferbG1029PW, Haskins, Ohio 27/10/2019

Stayed one night on the way down to Nashville with some friends. The room was clean and quiet, with comfortable beds and the water pressure was fantastic in the shower. Convenient dressing area for privacy outside the bathroom but not in the bedroom. Location is close to many distilleries on the Bourbon trail. Front desk was friendly and accommodating, and the breakfast was just large enough with good options.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great stay"

5
User 23/10/2019

Wow... this place is a good deal. no issues at all. newly remodeled, good breakfast choices, and the price is awesome. We have stayed in this motel many times over the years. We have watched it decline in quality. HOWEVER, now under ownership, we are seeing so many improvements and we are so pleased.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"We keep coming back"

5
User 09/10/2019

Our group has been coming to this place annually for years. It used to be The General Nelson, a better name. The place is clean and inexpensive. The staff is helpful and they offer a free breakfast. a great choice in Bardstown.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Average motel, good location, great service."

3
Lori R, Washington, United States 08/10/2019

We stayed here while on the Kentucky Bourbon Trail. This motel is 2 stories, outdoor entrances (which is not usually my pick). It offers a seasonal pool and a decent breakfast selection. The room itself was clean, the bed comfortable. The bathroom was very small, but decent.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice Little Motel"

5
Krupp60, Ohio 07/10/2019

Check-in was very quick and the lady at the front desk was more than friendly. She offered information on many of the attractions in the area. The room was clean. The breakfast was above average, but good. I guess I would have liked more fruit. I will stay again

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good for traveling through "

3
rmoore929, Los Angeles, California 06/10/2019

Clean, safe and friendly staff. Just not quite what I was hoping for in such a picturesque town. It does need some updating. The breakfast was good. It is a little bit of a walk to town. The distillery next door is walkable and very good. Can't complain but can't rave either.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

". Good value for the area."

4
Michael B, Toronto, Canada 05/10/2019

The employees are 4 Star going beyond the call of duty to make sure guests are taken care of. Morning breakfasts are much better than most. This is an older facility that is well maintained. It is a good value for the price in a busy tourist area where prices are high.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good Value and location."

4
Dian H, So. Charleston, United States 29/09/2019

Stayed here a couple years ago and decided to come back for a bourbon tour trip. Older hotel, but updated. Rates very reasonable. Room clean and breakfast adequate. Property clean and well maintained.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977.

"If you read my hotel reviews you know I judge a place on....."

4
tencatdaddy, Athens, Georgia 28/09/2019

how clean it is--this place was extremely clean. There were a few spots that could use some work but for the most part it was very well kept big, fat, fluffy pillows and lots of them--YES an abundance of 100% cotton towels--okay they were 85/15 but did the job and there were plenty of them attentive & pleasant personnel--definitely! Folks seemed to go out of their way to be nice. The "server" in the breakfast area greeted everyone on arrival and departure and checked w/ folks about their breakfast. Details: standard issue motel w/ clean, well appointed rooms (desk, chair, fridge, microwave, lots of outlets), great location if visiting Bardstown (a short walk to downtown), easy parking, free WI-FI, standard hotel breakfast (frozen egg "patties", sausage, & biscuits; cereals, yogurt, fresh fruit, gcod coffee, juices, make your own waffles...... Note: the hotel fronts a busy road w/ lots of truck traffic so it is noisy all night. And the smoking/outside gathering area is directly in front of the hotel so if you want some privacy request a room on the back side of the hotel.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977.

"Small town hotel with high standard in cleanliness and guest appreciation."

5
Z1852OManthonyd, Nashville, Tennessee 25/09/2019

From Check-in to Check-out, all the staff was welcoming and service oriented. Our family was asked on more than one occasion, if there was anything a staff member could do to assist us. Staff placed towels in front of AC units to prevent drainage from running to door of each room.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977.

"NEVER here!"

1
User 21/09/2019

Manager was un-accommodating, not willing to help; room was not cleaned when stayed 3 nights; loud AC; flies in the room; lousy coffee & rubbery flat eggs; ice machine would not produce for a full ice bucket; desk clerk very rude; street side room noisy; tub/shower had no mat or non-skid floor, felt unsafe..... choose another place!

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I

"Great place to stay,"

5
User 12/09/2019

Clean, quite, comfortable, what more do you need. Good location in town with easy onsite parking. They also offer a coin op washer and dryer that comes in very handy after a week or so on the road in the heat. Overall this is a place to mark for any return needs. I think a good value.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope You will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977.

"Great staff and very well maintained "

5
AdamBilgy, Trowbridge, United Kingdom 10/09/2019

Very friendly welcome and we were able to check in at 1pm. Rooms clean and modern with some nice touches. Good quality linens and towels, powerful shower, good wifi and refrigerator. Bathroom a bit dated. Ice available near reception. Hotel has a nice clean pool area, with sunbeds and towels. Breakfast had good hot and cold options, and a fantastic lady running it. Overall excellent value, fantastic staff and very very well maintained.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope You will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977.

"OK for the price"

3
Bill N, Cincinnati, Ohio 09/09/2019

the motel is older but reasonable for it's price point. One disappointment, my fellow traveler's smoke alarm started beeping, presumably for a bad battery, at 3:00 a.m. The morning clerk did not offer any sort of adjustment for his poor night's sleep - disappointing. The free breakfast was comparable to what you will find at a Fairfield Inn.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope You will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977.

"Good location"

4
LuvNaples, Naples, FL 02/09/2019

Room was clean and quiet. The bed was comfortable. The location was convenient, the distilleries and restaurants were all close. Breakfast was ok--the typical hotel offering. Staff were friendly. The patio was nice. Would stay here again.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"BEST WESTERN - Sure Stay General Nelson"

4
O2258FJwendyb, East Central Illinois, United States 02/09/2019

We stayed at the Bardstown Best Western Sure Stay for one night. The motel was easy to find. The check in was quick and easy and we were able to get into our room ahead of time. The motel is two story with no elevator, only stairs. We were on the second floor, located on the street side. The motel is non smoking but there is an area in front for the smokers. The room appeared to be somewhat remodeled with two queen beds, dish tv, mini refrigerator and microwave. The room was very clean. There was a swimming pool in the back of the hotel which looked inviting but we didn't use it. The motel offers a free breakfast in the morning. The motel does not have a restaurant. There is a buffet type restaurant located close by but otherwise there is a party store/gas station to buy some drinks and limited food. There are several distilleries a short distance away. What we were disappointed about was that most of the nice restaurants were closed on a Sunday afternoon/evening and so were the cute shops downtown. Would we return to the Bardstown Best Western Sure Stay? Yes, we would but we would visit on any other day than Sunday and we would request a room away from the smoking area.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977.

"Great Motel and value"

4
322JasonS, Arlington, Virginia 14/08/2019

I haven't stayed at a Best Western in years making me a little nervous but there aren't many options in BARDSTOWN. I was pleasantly surprised with the updated and clean rooms. The location was great and the free breakfast was hearty. Great value

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502-348-3977. We appreciate your loyalty to our brand.

"Great place to stay! Will stay here again."

5
williamjG2753KM, Lexington, Kentucky 10/08/2019

The facility has been completely refurbished and the room was clean and the bed was comfortable. The location is convenient to many of the sights in the Bardstown area. The staff are efficient and very friendly. Great place!

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We look forward to accomodating you again.

"I like it"

3
Kevin123_450068, Beavercreek, Ohio 23/07/2019

Ok, maybe not the best hotel in the world, but the staff was very friendly and it is a short walk to downtown. The breakfast was so-so. I've stayed here before when riding down on my motorcycle. The staff was very biker friendly.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good experience"

4
tarheel2009, Durham, North Carolina 21/07/2019

Rooms were clean, right beside Stephen Foster Restaurant, and close to downtown Bardstown, which is a pretty little town and busy. Nice breakfast room and variety of foods for breakfast. Hostess in breakfast area very helpful and friendly. Everything was very nice during our stay here in July 2019.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"New ownership of General Nelson motel , Bardstown KY"

4
John B, Jackson, Tennessee 15/07/2019

We have stayed at this motel in the past when it was a Best Western at that time had gone down, now under new ownership as a Sure Stay by B W, owner is bring thing more update, rooms had been remodeled and new furnishings, the parking lot was well lit with new led lightning, motel has swimming pool and a large eating area, the quality of breakfast items could have been better,my opinion, no smoking in rooms,can have pets at extra charge per night, great location to downtown, walking distance,staff was very friendly.

"Good overall experience"

4
859scottr, Bowling Green, Kentucky 13/07/2019

Internet kept kicking my wife and I off the internet. We would have to sign in about every 5 - 6 minutes. Pleased with everything overall especially since we had never heard of a Sure Stay and we stay with Best Western on 90% of our trips.

"Hotel was clean and comfortable and staff great"

4
Joseph W, Nashport, Ohio 13/07/2019

The hotel has outside entrances to rooms right off parking lot which is nice to load and unload car. I was greeted warmly immediately and check-in was fast and imformative. They do have a gazebo where you can sit and relax or if you smoke you can get out of the sun. My king room came equipped with a leather rocker/recliner and work desk with outlets. The bathroom was a little small but other than that I recommend this hotel to anyone visiting Bardstown. You are less than a mile from Historic downtown.

"STAY AWAY FROM HERE: Best Western Bardstown General Nelson, Bardstown, KENTUCKY"

1
alicejc01, Locust Grove, Georgia 08/07/2019

Stayed here out of necessity, as nothing else was available. We figured out pretty quickly why this still had available rooms. When checking in I noticed a tv on the wall next to the front desk. It was scrolling through pics of the hotel/motel...which was fine, as I thought it was a LIVE security camera feed...until it showed pics of a bathroom and bedroom!? Whhhhaaaa???? The front desk person assured me (after I gasped and asked him WTH?) it was not a live feed, simply pics of the hotel. Whew! Thank God! Our room, at first, was what I expected from an inexpensive motel...musty, stale smoke odors, the usual bedding, tv and small bathroom. But upon closer inspection, there was black filth and dead (and a couple of live) bugs around the base of the toilet. Through out the night and into the next morning, we noticed even more bugs...alive and dead. The carpet was so nasty, it turned the bottom of my feet black when I walked across it without shoes! The window overlooked the pool area, so tried closing the curtains but the A/C kept blowing them apart. I had to clasp them together with a hair clip. Ughhh!!! Honestly, could not wait to get out of here!

"General Nelson - Bardstown, Ky"

4
Maps64219873457, Lancaster, Pennsylvania 04/07/2019

Breakfast was very good! AC unit in the room was a life saver in the 90+ degree weather. Pool was nice to dip in after a hot day in the sun. Bed was very soft & comfortable. Separate "dressing" area outside of the bathroom was nice to have. I wish the bathroom had some type of fan. Bathroom and Shower were a bit cramped but Shower pressure was good and stayed hot for a long time. Good value if your looking for a basic motel room.

"Good stay in Bourbon Capital of US"

3
PalmvilleFlamingo, Harrisburg, Pennsylvania 30/06/2019

The BW SureStay General Nelson in Bardstown KY is one of the best options for overall satisfaction factoring location, price, breakfast, and room features. They have a pool, pavilion, patio, etc. for out side relaxation. Quiet and close the action and most importantly a great location for being able to choose touring of at least 18 distilleries!

"Good value"

4
rockyroadie, Los Angeles, California 29/06/2019

The furnishings in the room have been recently updated and look like a regular Best Western. Free breakfast includes a good variety of hot and cold choices. Property was clean. Some of the rooms face the road, but the ones in the back face the pool. The Stephen Foster Restaurant (all day buffet) is right next door.

"Clean and nice folks "

4
833dickb, Indianapolis, Indiana 22/06/2019

We are touring the bourbon trail and used this as a home base. Went to the Civil War museum and their village, took a dinner train ride and toured two distillery's. Was a great centrally located facility.

"Great Stay! Great Price!"

5
Sherri H, Fremont, Indiana 14/06/2019

Older hotel that's been updated. The room was very clean and quiet, and there were lots of people there when we stayed. Friendly helpful staff. Nice buffet style restaurant right next door. The free hotel breakfast was great and there was an attendant present to help and restock so everything was fresh!

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Close to everything"

4
rite2bhappy, Morgantown, West Virginia 12/06/2019

great location! Sheets were a little rough but bed was pretty comfortable. Ice machine/vending in need good cleaning. Staff were friendly and accommodating. Overall we were satisfied for a one nights stay.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thank you for staying at Sure Stay By Best Western. We hope to see you return in the future.

"Excellent price and an easy walk to the centre of town."

5
TB13, Toronto, Canada 02/06/2019

The location is about an 8 minute walk to the centre of town so it made it easy to go sample bourbons and stroll back rather than having to worry about driving. Will definitely stay here again if I find myself 8n Bardstown.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good value. Clean"

4
HapyGuy7, Bluffton, South Carolina 01/06/2019

We were happy with our stay here. Clean, comfortable room and bed. Good WiFi. Nice breakfast plenty of options . Friendly staff. We would stay here again. Excellent location to downtown and good safe parking.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Pleasant and friendly staff, well maintined property."

5
Pamy054, Kentucky 28/05/2019

We were always greeted with a Good Morning or Hello whenever we met someone on the staff. Very friendly and pleasant place to stay. In the middle of all the places we wanted to visit. Pleased we stayed with them.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Booked an extra day due to their service"

5
fmigbc, Hopkinsville, Kentucky 25/05/2019

Planned to stay 2 nights and go back home; couldn't go home and booked another night due to the staff's knowledge of what to do in the area and everyone's friendliness. Clean and hospitable. Breakfast has a lot to choose from. I am coming back.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good Stay"

5
Joel A A, North Port, Florida 20/05/2019

Clean grounds with well lighted parking lot. Easy walk to downtown taverns and restaurants. Room clean and linens fresh and bright. Breakfast typical motel style. An attendant on hand to replenish items as necessary keeping hot items fresh. Good stay and would use again.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Wonderful"

5
Wanderer05409845491, Bardstown, Kentucky 16/05/2019

Great Hotel. Clean, comfortable, and the staff is very kind. Very good for the price. Many discounts for military or others. Best place in Bardstown to stay and they have a very nice pool area. Quiet and very relaxing.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"No reservations but got a room!"

4
Hattie_Sr, Los Altos, California 07/05/2019

We arrived in Bardstown late in the afternoon and snagged a room. It was very nice and clean, the TV was huge, the shower had great water pressure and temperature, and we really enjoyed the breakfast in the back entertainment room! The only concern we had was the room faced the road and we were concerned it would impact our sleep ~ it didn't, though.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Historical Town"

3
masonmarine, Bloomfield Hills, Michigan 07/05/2019

For Derby weekend, it was fairly priced, but way too far to travel to Louisville. What you see is what you get. Beds are more comfortable than they look. Nice to have a refrigerator in the unit. Front office needs a little help.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Bourbon Trail"

5
terry800, Troy, Ohio 02/04/2019

This hotel was reasonably priced and perfectly located to visit local distilleries on the Bourbon Trail. Breakfast was free and very good as well with a variety of breakfast selections. I would highly recommend this hotel.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thank you so much for business and evaluate our services. Thank you so much to review for us.

"Nice stay"

4
TravelingFamily416, Saint Louis, Missouri 30/03/2019

Nice economical place to stay if you are doing the Bourbon Trail. Rooms are clean and seem to be recently renovted. Its an older place and they jave really tried to update it. Breakfast was ok, very typical of free breakfast. Ask for a room on the backside. The street side is very noisey as well as connecting rooms. We heard every word the ladies in the room next to us said.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thank you for staying with us. Your feedback is very important to us!

"Easy to recommend this hotel"

4
garygeorge3, Lightwater Uk 28/03/2019

One of the few places where everything seems to work well. Check in was speedy and we parked right outside our room it being then very easy to unload the cases. The room was spacious and clean with modern decoration. The bed large and comfy but high off the floor. The bathroom had quality toiletries and a clean shower curtain with powerful shower. I thought the road noise would be a problem but it did not disturb us at all. Breakfast was great with good quality items and a wide choice of hot and cold options. Great value and friendly staff and for a pleasant stay.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thank you for staying with us. Your feedback is very important to us!

"Wonderful stay"

5
User 24/03/2019

The staff we encountered for check-in, check-out, breakfast all very courteous and genuinely friendly, and interested that our stay was very satisfactory. Room was very comfortable, quiet, and clean. Also within walking distance of downtown Bardstown.

jackp2559, Owner at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
Thank you for staying with us. Your feedback is very important to us!

"Dog friendly"

5
User 21/03/2019

Clean, nice breakfast, dog friendly- Gave us a room at end of building, close to grass area. Just down the street a large community park, lots of room to walk dogs, very safe area. Staff recommender mice restaurant close by, Mammy's excellent local cuisine

jackp2559, Manager at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
I really appreciate to take time and reviews us. Thank you so much. We will look forward to you again at our hotel to serve better service.

"Great upgrades"

4
Tammyin14, Austin, Indiana 17/03/2019

Made my annual visit to bardstown for my wife's birthday. We also brought her twin and her boyfriend. Check in and went to pay with cash and they made us pay 100 deposit something we hadn't had to do before. The rooms were large had a fridge and microwave USB ports coffee ironing board. Bathroom was fully stocked and there was a lot of storage space. Overall a pleasant stay

jackp2559, General Manager at SureStay Hotel by Best Western Bardstown General Nelson, responded to this review
I really appreciate your business. Thank you so much for choosing us to stay at sure stay hotel, bardstown. our job is guest make sure leave with full satisfaction. we look forward to you again at the surestay hotel, Bardstown. thanks

"Here for work and a long stay."

5
User 04/03/2019

Awesome service and the cleanest rooms around. Free breakfast and good beds what else could you ask for. New flooring and fixtures just ads to it. Also if you have a firestick like i do they have strong wifi ao i feel like i am at home.

"Charged three times on two different cards"

3
Explore19464075300, Westlake, Ohio 26/02/2019

Charged on wrong card went back to desk to explain, she said im sorry but I don't know how to fix it. I will need to call for help. Twenty minutes later, she said it will be okay I promise it may take 24 hrs. Went back to room to check. I now have a charge on two bank accounts. Stayed for 2 nights got home checked my accounts, now I have 2 charges on one account 1 charge on the other. Called back to hotel got Shelia again, she says im sure it will be taken care of but I will have the Manager Jack call you in the morning. Jack called end result he said we do this to everybody.

"Way better than I excepted."

4
CNesgoda, Fredericksburg, Virginia 04/02/2019

Our room was updated and very nice. The bathroom and room were clean and staff was friendly. The breakfast was normal for a "free" breakfast. I didn't except much from this little hotel. It was an older and I was really pleased with the upgrades. I would come back again.

"Great economical hotel!"

5
User 26/01/2019

My son and I stayed at the General Nelson Inn. The front desk staff was incredibly friendly and efficient. The hotel building is dated, but the rooms (bathroom and items like clocks and lamps with USB ports, flat screen TV, etc) were all updated. There is a large dressing room outside the bathroom, adding much more overall space to the room. The breakfast was sufficient with some hot options along with continental items. Will definitely stay there next time we go to Bardstown, it is right in the middle of town!!

"Pleasantly surprised!"

4
RyanH366, Clarksville, Tennessee 15/01/2019

Excellent rate. Newly refurbed rooms and fantastic location. Had it not been cold we could have walked to the cute little downtown area of town. Great for bourbon trail trip! Its converting to a Holiday Inn I believe.

"Okay place"

4
Elizebeth S, DeLand, Florida 08/01/2019

Rooms are great but beds sit high.We drink a lot of coffee and have to beg for more. Loved the flooring not being carpet keeps germs way down. Wasn't happy that everyone who stayed during Christmas wasn't told no breakfast on that day. Had service dog staying with us and was charged for a deposit which was informed it's against federal law but still was charged. Otherwise we loved this hotel. It's a shame that it's being bought out.

"Convenient location and well priced "

4
mororke, Houston, Texas 20/12/2018

This hotel is conveniently located. The prices are always good and the rooms are clean. They have a fridge and microwave as well. There is free breakfast though this time I did not think it was very good.

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