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Best Western Plus Hotel Hill House, Bakersfield

4.0/5  - basé sur 905 notations.
700 Truxtun Avenue, 93301-4817, Bakersfield, United States - See map
Best Western Plus Hill House - No matter what time of year, we know you will love the BEST WESTERN PLUS Hill House. The Best Western Plus Hill House is ideally located in the center of Bakersfield. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Discover this full-service Bakersfield, California hotel providing convenient access to key area attractions including the Bakersfield Speedway, the Rabo Bank Arena and Yosemite National Park. Welcome to the Best Western Plus Hill House where guests will find convenient access to key area attractions, friendly customer service and an abundance of amenities for an affordable rate. Located in California's Capital of Country Music, this Bakersfield area hotel features well-appointed guest rooms each fully-equipped with cable satellite television and free wireless high-speed Internet access. This full service hotel boasts amenities such as a complimentary full hot breakfast, outdoor swimming pool, exercise facility, full-service business center and meeting facilities. The Best Western Plus Hill House also features an onsite family restaurant-perfect for grabbing a quick bite before heading out to enjoy the town. Pets are welcome with a nominal fee. Guests staying at the Best Western Plus Hill House will find themselves less than 10 miles from most area attractions including the Buck Owens' Crystal Palace, the Kern County Museum and Fox Theatres. Catch a concert at the Rabo Bank Arena only 0. 1 miles away or spend a warm day at Lake Ming or Lake Isabella enjoying fishing and swimming. Racing fans will enjoy being just seven miles from the Bakersfield Speedway while guests in town visiting students will be only six miles from both California State University Bakersfield and Bakersfield College. The Best Western Plus Hill House also offers convenient access to the Sequoia National Park and is located at the gateway to Yosemite National Park. The friendly, helpful staff at the Best Western Plus Hill House is ready to ensure a fun-filled memorable stay in Bakersfield, California. Make a reservation today and save! Enjoy your stay.

Best Western Plus

Hotel Hill House

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 905 guest reviews
NOTE ISSUED
Excellent
353
Very Good
297
Average
146
Poor
58
Terrible
51
REFER TO NOTICE
Business Business
175
Couples Couples
306
Family Family
223
Friends getaway Friends getaway
91
Solo travel Solo travel
69
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Convenient location. Clean. Friendly Staff"

4
06/11/2018

Great location and price if visiting the Downtown Bakersfield area for events at the Convention Center or Rabobank Arena. It is is walking distances to both locations. You can tell it is an older hotel but still very clean, and comfortable. Staff was ver friendly, and professional. Restaurant and bar on site. Food was great, beer was cold and not badly priced. I would stay here again.

"First stay in Bakersfield"

5
04/11/2018

We stayed one night to see a concert at the Rabobank arena, which is a 3 minute walk. I will deffinetly stay here again if we're in the area. Great area with lots of food options and just overall a great hotel experience.

"SHORT STAY"

4
24/10/2018

.The hotel was very clean. Our room was ready for us on arrival and like the rest of the Hotel spotless We enjoyed the restaurant on site good food and excellent service. I would have given the Hotel top marks but unfortunately the pool was dirty. A pity really after a 5 hour drive and a temperature of 80 degrees I was looking forward to a swim

"Best place to stay in Bakersfield"

4
21/10/2018

Incredible value for money! We booked this on a Friday night with no notice and got an amazing price for this wonderful hotel. We turned up 15 minutes after booking online and checked in straight away with no issues. The service was very good - the staff were so friendly and polite. Our room was awesome and everything you'd expect from a best western... spotlessly clean, spacious, all equipment / beds new and fresh. The location is brilliant as it's in the nicer area of Bakersfield. We were particularly happy with the parking lot as it was very secure and the others we had seen looked dodgy, so it's nice to feel comfortable with leaving our car in a safe place. Solid 4/5 - the only negative comment would be that the server at breakfast was extremely rude and I was just shocked.. demanded my order and then as I began to speak she interrupted me and said ‘just give me a number'... she then shouted ‘listen to me' when she asked how I wanted my breakfast. She then brought out fruit instead of potatoes with my meal and I asked why, she said they'd ran out of potatoes... only problem is that I'm allergic to fruit and would have told her this if she had taken my order in the first place. BESIDE ALL OF THIS - the food was good and free so I didn't let it ruin my stay. Side note (We originally booked the Econo lodge as it was slightly cheaper... it was so disgusting and scary that we immediately cancelled and demanded a refund) - avoid this like the plague :)

"Just right"

4
16/10/2018

This hotel is quirky and obviously remodeled, but also refreshing. With the large windows and higher than usual ceilings, it feels more open than most hotels. If it had tile floors instead of carpet, it would feel Mediterranean. Upon opening the room door, we were pretty much in the sink area by the restroom. There was a goofy wall behind the mirror that stopped a couple of inches short of the ceiling. Once past the sink area, the room was a nice size, clean, and had a slightly vaulted ceiling. The beds were comfortable, and the WiFi was strong. The bathroom was normal, although there were liquid soap dispensers in the shower rather than soap samples. The room had an old style air conditioner by the window, and the area we were in was quiet. My mom used the breakfast voucher and was pleasantly suprised to find that it paid for food from the restaurant, instead of the usual continental breakfast. The location is convenient. It is easy to walk to restaurants and other businesses from the hotel. A little creek runs behind the hotel, and a walking trail runs beside it. I would definitely stay in this hotel again. The cost, location, and general pleasantness of it make it a good deal. If I could change one thing, I'd prefer hard floors (because old carpet never seems quite clean enough).

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you had an enjoyable stay with us! We appreciate your feedback and look forward to welcoming you again in the near future.

"Great Hotel Stay"

4
14/10/2018

Very nice room. CLEAN! Comfortable bed, pleasant decor. Friendly, helpful staff. Full, hot breakfast included in the restaurant attached to the hotel, Manuel's Casa Dr Mariacos and it was excellent. Husband had the huevoes rancheros; I had the American breakfast. Excellent, friendly service. Will definitely stay here again when in the area.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you had an enjoyable stay with us! We appreciate your feedback and look forward to welcoming you again in the near future.

"Pleasant hotel near the train"

4
13/10/2018

The Hill house location is super convenient if you're traveling by train. It's basically across the street from the station. The room was comfortable and very clean --even if a little dark-- and the staff were friendly. When I stayed, breakfast was cooked to order, and quite tasty -- although the choices were more limited than the usual Best Western breakfast buffet. I would stay there again

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you so much for staying with us! We are so glad to hear you had an enjoyable stay with us.

"Excellent service"

5
12/10/2018

A very nice Best Western, recently renovated. Comfortable bed in a beautiful room. Quiet and safe. Great onsite Mexican restaurant where we enjoyed both dinner and the hotel's complimentary breakfast.

"Pool unkept "

2
01/10/2018

We stayed one night I. August with my family 2 boys 10 and 7 years, and we stopped in Bakersfield for the evening. I selected the hotel as it had great reviews and it had a pool. Our experience was poor because the pool was very green ( algae )and very dirty.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback. Our pool staff conducts routine maintenance to ensure cleanliness of the pool. We are have circulated your input with our staff for implementation. Thank you for staying with us and we hope to have the opportunity to welcome you again in the near future.

"Just one night in Bakersfield"

4
24/09/2018

For a business trip, I looked for a hotel room with a little work area and found the Hill House from Best Western not too far from my next morning destination. I was very surprised to get the room where I really asked for, clean, comfy. Sad enough I didn't have time for the pool but good to see that this was located away from the road. Staff was very friendly and told me that the Mexican Restaurant was open till 8.30pm and what is not easier just to walk in this family owned restaurant who serves also breakfast in the morning. Anyway food was decent, and had a great time. I will be back

"Air Conditioners OFF"

1
18/09/2018

After checking in at 9pm I went to the room to find the A/C off and the main room was 90 degrees and the kitchen area through double french doors was easily over 100 degrees with No A/C in that room. It took three hours to cool the room down. Ridicules. So the next morning I set the thermostat to 75 degrees to only return to the room with the unit OFF and 89 degrees in the room. So yes I checked out about 7pm and was charged for that night. The girl at check out said this was normal and there unit's are programmed to turn off after 30 minutes of no movement in the rooms. Do yourself a favor and stay somewhere else.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We sincerely apologize for the inconveniences during your stay, and will be sure to circulate your feedback with our teams for implementation. We appreciate your feedback as we continue to strive for the very best in customer care. We hope you will give us the opportunity to welcome you again in the future.

"Great breakfast"

5
14/09/2018

The room was very clean and staff were professional and made sure all of our needs were met. The breakfast was great. This was the first time I had a full breakfast where I could choose off a menu what I wanted to eat. Overall I was very happy with my stay.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback! We are thrilled to hear you enjoyed your stay with us. We look forward to welcoming you again in the near future.

"A little oasis"

5
07/09/2018

Google maps sent us through some sketchy neighborhoods, so we were a bit doubtful as to how the hotel would be! But when we arrived we found a little oasis tucked in between those neighborhoods and the convention center. The room was clean and was quite large compared to many. The decor was plantation style with wide shutters on the siding glass door which opened onto a little nicely landscaped patio overlooking the riverwalk. The pool was nearby and all the grounds were lush and green. The restaurant specializes in Mexican seafood and was delicious!! The waitress came off as kind of brusque at first but in reality it was more of a sassy kind of teasing---that was really quite funny. The food arrived quickly and was very, very good. Breakfast was good but the choices were limited to a few combos with no substituting.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you enjoyed your stay with us. Thank you for your feedback as we strive for the very best in customer care. We look forward to welcoming you again in the near future!

"Back in Time"

5
30/08/2018

By no means was this Hotel a time capsule.....What was a blast from the past was the pleasant surroundings and the terrific service afforded us at this wonderful place. Upon arrival we were greeted in a truely friendly manner in a spotless lobby by a terrific person. She informed me of the hotel amenities and the schedule for breakfast. Our room was huge and super clean. The vanity was seperate from the bathroom with made getting ready for the day much easier for two. The suite like room had a small sofa, a very comfortable bed, micro wave and fridge. Good lighting and nice TV rounded out the living space. The grounds were well maintained and the pool was a welcome relief after a long day of driving. The full sit-down breakfast was very good. No mega carb buffet here. The service as well as the food was terrific. All in all our stay was enjoyable and felt as if were were back in the 70's or 80's when good friendly service and a nice place to stay were expected and provided. Well done Hill House. BTW...do try one of the local Basque food restaurants while in Bakersfield. Lots of fun and a unique dining experience.

"Really good"

4
28/08/2018

We stayed a Bakersfield for 2 nights and thought it was great value and location. The room was well appointed, roomy and comfortable. A cooked brekky was included (it was small-ish but still very adequate). The staff were excellent and overall location for a first time visitor was perfect (easy to find), excellent parking, over the road from the local Visitor Centre (also excellent) and a short walk to a nice bar that did good bar snacks. It also has a pool - important in Bakersfield. :) Very comfortable and pleasant. Would definitely stay here again.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you had an enjoyable stay with us! Thank you and we look forward to welcoming you again in the near future.

"Great experience"

5
12/08/2018

The hotel, staff and food service were excellent. Mary in the restaurant was very, very helpful, pleasant, and friendly. The dinner was outstanding ( Shrimp scampi style ). The full breakfast was very good, hot and served in a timely manner.

"Nice hotel, great deal for the price"

4
28/07/2018

We recently stayed here while attending a surprise birthday party in Bakersfield. The hotel is conveniently located, stay was friend, pet friendly and nice rooms. Breakfast was included and I would stay again next time in Bakersfield.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Customer care is a priority for us, and we are thrilled to hear you had an enjoyable stay with us! We hope to have the opportunity of welcoming you again in the future.

"A bit sketch"

3
24/07/2018

We showed up at the hotel at night and the bars around the perimeter make it a bit frightening! It could use a little sprucing up to make it more friendly to guests coming from far locales who are not familiar with the area. Our room smelled - as did the hall - and there were bugs crawling around the sink area, but luckily not on the bed!! The bed itself was comfy so I guess that's what matters in a hotel.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback as we continue to strive for the very best in customer care. We have circulated your input with our team and will be sure to address it right away. We hope to welcome you again in the near future!

"Bakersfield"

5
23/07/2018

We stayed at Hill House on our vacation. The experience was wonderful. The room was big, and very clean. The property is quite large with several buildings. The hotel was quiet and restful. The main building is beautifully decorated and could be used as an events center. Wonderful Experience.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you had an enjoyable stay with us! Thank you so much for your feedback, and we look forward to welcoming you again.

"PLEASE AVID THIS PLACE"

1
09/07/2018

We are from Canada and had a trip to California this summer. We stayed in the hotel on Thu, 21 June 2018 and I only glad it was one night! Our car was parked just next door to the lobby entrance and despite this, it was robbed overnight. No idea how they opened a car - guess they used professional tools to do it such quickly and easily. No alarm emerged. Thanks for that - at least no broken window glass and the problems with insurance. I called the police - they accepted my report and no follow-ups AT ALL since then! Looks like no one (hotel stuff and Merced Police Department) even care to review the hotel's video surveillance and follow-ups. Is it normal activity there? Nobody care? Report 18-35155 - car robbery near Bakersfield Best Western Plus Hill House Most frustrated - no one from hotel management even called us to just say "we are apologies " words. Nothing REALLY valuable were stolen but the incident gave us huge concern about our safety in Best Western hotels. Never again! Folks - make sure you do not leave anything in your car overnight!

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback as we continue to strive for the very best in customer care. Our guests' safety is our priority, and we are working with the Bakersfield city staff to implement additional safety measures and are additionally in the process of installing a fence around the perimeter of our property to further ensure guest safety. Thank you again and we hope you'll give us another opportunity to welcome you in the near future.

"the bridge over the stream is lovely"

5
09/07/2018

I always stay here when I visit my family. It is clean, the staff are pleasant, the room is very comfortable with everything I need, including an iron and ironing board, hair dryer, refrig, coffee maker, pool, free wi-fi, and free breakfast. I usually sleep in and miss breakfast but it has been of high quality in the past. There is a Mexican restaurant next door that I like very much.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are so glad to hear you enjoyed your stay with us! As always, we look forward to welcoming you again in the near future.

"Very good overnight stopover"

4
01/07/2018

We arrived late for an overnight stay on our southbound trip. We stayed in building across the bridge from main building and restaurant. Room was clean and spacious. Stayed upstairs by request (no elevator seen). Staff was wonderful at the front desk. I did, indeed, receive my loyalty prize. Air worked great. The breakfast was cook to order with nine or so menu selections (no substitutions). The food was very good. Only drawback is the location as a way-station on a Hwy 99 drive. Google maps gave the best directions. The value was great and I would stay here again as a Costco, with Gas Station, is easy to get to on the way back to 99.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for staying with us! We are thrilled to hear you had an enjoyable stay and we look forward to welcoming you again.

"Clean, Pet-Friendly Hotel"

5
25/06/2018

Clean hotel, with a made-to-order, no frills hot breakfast, that accommodated our three quiet, small dogs for a small fee per pet. We couldn't have asked for a more reasonable stay. We were in town visiting family, and because of a medical emergency, they also had a half-day rate that we utilized to stay a little longer and rest while relatives were at the hospital. We would definitely stay again.

"Stay. Here."

5
22/06/2018

If you absolutely positively CANNOT get out of going to Bakersfield and you gotta stay, stay here. I have had occasion to go there a number of times over the years, and since, I am from there, and my friends and family have moved or passed away, I have to get a hotel when I go back home. This is the best. First, the location. This is centrally located, on Truxtun Avenue, right in the middle of Bako. It is across the street from the Marriot, the library, and two walkable blocks from the Rabo bank Arena and the Civic Auditorium. And all the really great restaurants are nearby: there is a good Mexican restaurant/bar in the hotel, and around the corner is the legendary Mexicali. About a mile away is the world famed Woolgrowers Basque restaurant as well as Noriegas. The Sinaloa is close, as well. And it is quiet. Aside from the lovely sweet coo of the train from the tracks nearby, there is no endless noise of the 99 freeway, and the 6 or 8 lanes of bumper to bumper 70 mph traffic which goes all night. Quiet. Peaceful. Secure: The entire property has a decorative fence around it. There is only one entrance. The staff is excellent, friendly, efficient, and caring. The property itself is lovely, and comprised of three buildings,two bulidings house the hotel separated by a canal, and reached by a quaint bridge.The main bulilding houses the lobby, a day room, the restaurant, Manuel's Mariscos. It is all fenced. The pool and pool area, is beautiful, and spacious,with umbrellaed tables and chairs and lounges surrounded by palm trees. There is a lovely lobby area, a workout room, and a Mexican restaurant right off the lobby, and you can get vouchers for a REAL breakfast, either Mexican (yum) or American or Continental. Had them all and they equally delicious. The rooms (I've stayed there twice) are spacious, and nicely appointed, (although a little.....beige) but immaculate, and the bed was very comfortable. There is an inroom mini fridge and a microwave. One thing I really love are the plantation shutters, because they are so clean, and you can open the top level while leaving the bottom closed. I like sleeping with the window open and this is ideal, because I can have fresh air and privacy. There is an ice dispenser and vending machine downstairs. The only , and I do mean the only negative, is there is no elevator, so you will have to haul your case upstairs, although the staff will help. Don't overpack! There is evidently a meeting room, and the lobby is spacious with couches and tables All in all, this is my home away from home: ironically I grew up down the street. Seriously, Stay. Here. You'll love it

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Always a delight to host your stays in Bakersfield, and we are thrilled to hear you feel at home staying with us! We continue to look forward to welcoming you. Many thanks for your feedback!

"DO NOT STAY HERE - IT IS NOT SAFE"

1
19/06/2018

When you travel, either for work or pleasure you hope that you, your loved ones and your possessions are safe. Even though they told us not to leave anything of value in our cars - which I did not - my passenger side glass was broken into and I personally saw SEVERAL other cars with broken windows and glass on the ground next to them that wasn't there before. Obviously they know there is a problem to warn us but we were told the security cameras are not working at this time but would be operational “soon”. Staff didn't seem to care and all we were told is the police would not come for something so minor like this. No apology for something that must be a known issue. I called and filed a police report with the Bakersfield PD. 661-327-7111. It's sad because this is actually a nice hotel.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback as we continue to strive for the very best in customer care. Our guests' safety is our priority, and we are working with the city to implement additional safety measures and furthermore in the process of installing a fence around the perimeter of our property to further ensure guest safety. Thank you again and we hope you'll give us another opportunity to welcome you again in the near future.

"Excellent place to stay"

5
08/06/2018

Excellent place to stay with excellent food in the restaurant. Would recommend to anyone. The rooms were very large, clean, and nice. We loved the decor and had a very good television. The bed was great!

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are so glad to hear you had an enjoyable stay with us! Thank you for your feedback and we look forward to welcoming you again in the near future.

"Attached Mexican restaurant with free breakfast is a bonus"

5
03/06/2018

From the time we arrived until the time we left everything was first class. It was so nice to be given tickets for a breakfast from a menu instead of the standard motel fare. The staff at the hotel and the restaurant made you feel right at home. This Best Western is one of the best in our opinion.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you enjoyed your stay with us! Thank you for your feedback and we look forward to welcoming you again in the near future.

"Crappy breakfast, funky smell, unresponsive management"

2
02/06/2018

Not bad value for the most part, but we were highly disappointed with the breakfast, which came with an obligatory surcharge of $10. This became a point of contention with us, and while I initially thought that this had been resolved with management, we apparently had different ideas of what a satisfactory adjustment was. In the meantime, my messages to Best Western Corporate are being ignored. With a broad selection of affordable options under the Hilton banner in Bakersfield, I'll probably go back to using them on my next trip.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback as we continue to strive for the very best in customer care. We have circulated your feedback with our staff for immediate implementation. We hope you will give us another opportunity to welcome you again in the near future.

"Good location"

4
30/05/2018

Recently updated rooms with a good size. No odors. Breakfast was ordered from menu and included in the stay. Good service from staff. Ask for room with no one in room above you. Lots of nice restaurants nearby.

"“The Best” in Best Wedtern"

5
29/05/2018

Traveling across country we chose the Best Western Plus and we were not disappointed. The front desk was friendly and informative and our room, which had recently been remodeled was perfect. Well appointed and very clean. Really liked the extra key card safety getting into the building. The only negative was the breakfast coupon at the adjoining restaurant. Who gives one slice of toast with a breakfast?

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are so glad to hear you enjoyed your stay with us! We will be sure to circulate your feedback for implementation. Thank you for staying with us and we look forward to welcoming you again in the near future.

"Great for pets and people"

5
19/05/2018

I travel alot for work and am always looking for pet friendly hotels. This property in particular did a nice job of keeping a designated pet friendly room clean and free of any wear and tear. I hope more pet owner travelers will respect these hotels and their pets so that more hotels will open up services to more pet friendly rooms. I often hear of nightmare pet experiences from hotel clerks and can understand why they would be hesitant. I treat my rooms with my pet the same as i would at my home and it makes it an awesome travel experience to enjoy a hotel room stay that takes care of the people and their pets.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Your concerns and comfort are our priorities, and we are so glad to hear you had an enjoyable stay with us! We look forward to welcoming you again in the near future.

"Accessible Room All But"

1
18/05/2018

If you have need of an accessible room DO NOT STAY HERE. The accessible bathroom was no bigger than a regular bathroom and the accessible shower was the size of a phone booth. Beds were terrbile. Room was no larger than a regular room, had difficulty navigating the wheelchair in this room. Desk service was good and the reception staff were friendly. Would never stay here again.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We regret to hear you did not have an enjoyable stay. Your concerns are of utmost importance and our team values your feedback. With over a decade of experience in accommodating our guests with disabilities, we are proud to offer full service accessible rooms to better suit the needs of our guests. We would like to clarify that our accessible rooms are ADA-compliant, spacious, and equipped with large bathrooms with rolling showers. We have also taken measures to make our pool area accessible to our guests with disabilities. We pride ourselves in years of demonstrated excellence in customer care and service and hope to have the opportunity to welcome you again in the near future. Thank you again for your feedback.

"Last minute stay"

4
17/05/2018

I didn't plan on spending the night in Bakersfield so I wasn't able to pre-plan my stay at this hotel. Fortunately, I was able to access TripAdvisor on my phone and chose this BW hotel based on traveler's recommendations and price. I arrived in town very late after a long day of traveling and it was after 1am by the time I was was checked into my room. When I called the front desk and asked for a late check-out, they graciously granted me my request. My room was large, nicely organized and clean. They have a free breakfast from menu at the hotel's restaurant from 6:30am to 9:30am which I did not have the time to take advantage of this offer.

"The Best of the Best"

5
14/05/2018

Great place to stay! Quiet, friendly staff, great restaurant and bar. Very clean grounds and accommodations! Superb hostess, Mary, in the restaurant. A little off freeway access but well worth it. Only a couple of miles to I-5 freeway onramp upon leaving.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you so much for your feedback! We are thrilled to hear you enjoyed your stay and look forward to welcoming you again in the near future.

"Very pleasant"

5
13/05/2018

Had a wonderful visit considering why w had to come down to the area would highly recommend the hotel and the amenities... The staff was very nice and friendly.... Rooms were not bad... Would definitely stay there again

"Very comfortable stay"

4
08/05/2018

We had a very nice, good sized room with a 2 seater couch and coffee table. The bed was very comfortable which is always a plus. There is a restaurant on site which is Mexican/seafood. We ate here and the food was very nice. Try the garlic shrimp if you are a seafood lover. A cooked breakfast was supplied and was also in the restaurant. You choose one option plus one drink from the menu. Quite tasty. The reception staff were very friendly. A comfortable stay.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you enjoyed your stay with us! Thank you for your feedback, and we look forward to welcoming you again in the near future.

"love it!"

4
23/04/2018

This hotel is by far my favorite that I have stayed at! The value is incredible for $99 you have a business room with a very comfy bed, and usb power outlets!, you don't have to bring in your power adapter! 99 dollars is a heck of a deal for a best western plus room!

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you so much for your feedback! We are so glad to hear you had an enjoyable stay, and we look forward to welcoming you again in the near future.

"Model 'T' & 'A' Swap Meet"

5
16/04/2018

Excellent place to stay, close to the Kern County Fairgrounds where our event was held. Clean, quiet, comfortable and reasonably priced. Easy access from the 99 highway. Close to the performing arts center.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you enjoyed your stay! Thank you and we hope to welcome you again in the near future.

"poor customer service"

1
13/04/2018

I could not get any hot water after one and half hours. All they said, no one else is complaining. They did move me to another building. I wonder how many people later on in the evening complained about not having hot water.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback. Your comfort and satisfaction are our topmost priorities and we are working to resolve this issue as quickly as we can. We hope you understand and we look forward to welcoming you again in the future.

"Worst hotel experience ever"

1
09/04/2018

Had multiple discrimination incidents with hotel staff due to my disabilities, an incident with a restaurant server attached to the hotel that flipped on me regarding my service animal and tried to seat us in a corner away from the rest of the restaurant to isolate us. When multiple requests were given to speak to a supervisor instead the Owner/GM called my place of work while I was on vacation/medical leave and harassed me by lying to my General Manager while I was going into surgery. Both of our rooms were infested with bed bugs and when this was brought to the staff attention they switched our rooms but then we watched them change the sheets and rent the room out to the next guest. I provided doctor paperwork with the infected bites and two different medications I had to be put on due to this infestation. The GM never called me despite multiple requests and each morning we went to breakfast we were harassed about my caretaker that is required to travel with me due to multiple severe military-service connected disabilities. The hotel never tried to make anything right and instead retaliated against me to my management team at my second job while I was in California getting surgery even though I live in North Dakota. I had to contact the Department of Justice regarding Americans with Disabilities act due to the massive amount of discrimination we experienced, not only by myself, but by my family and my caretaker as well from Hill House hotel staff.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback. Customer comfort and satisfaction are our topmost priorities, and we go to great lengths to ensure our guests enjoy their stays. We have investigated your concerns and would like to address them. Upon your check-in, our receptionist shared information regarding our pet policy as is customary, but the moment you mentioned your service animal, we dropped the question and were of course happy to accommodate your service animal free of charge. Our staff is very familiar with federal, state, and local policies; we always take necessary steps to be sure we are obeying federal, state, and local rules/regulations. In this scenario, we have certainly not violated any laws. We firmly believe in equal treatment of all of our guests. The restaurant is a completely separate entity from the hotel and is consequently operated under separate ownership. If you would like to share your feedback with the them here is the name and number: Manuel's Casa De Mariscos, (661) 325-8834. We would like to remind you that you had booked two employee rate rooms, an abuse to the system. Best Western policy allows employees to book only one room as an individual for him/herself at a time. Booking two rooms with the employee rate, I noticed, is against Best Western policy and I subsequently found reason to bring up the issue with the general manager who had signed your employee authorization form. We are curious as to why you raised your concern of bed bugs in both rooms on your fifth and final day in the early morning of your checkout. Upon your request, we moved you to two new rooms. After you moved to the two new rooms, our trained staff thoroughly inspected both rooms for bed bugs, and did not find any bed bugs in the rooms you and your party had occupied from March 23 - March 28, 2018. Moreover, after your departure on March 28th, 2018, numerous guests have stayed in the rooms, have left happy, and have not come across any bed bug-related issue. Furthermore, your rooms have been checked by Western Exterminators; they gave us a report of no bed bugs in any of the rooms. We are confident that our staff treated you with utmost professionalism and courtesy. Thank you for your input and we would love the opportunity to welcome you again in the near future.

"Great room"

5
30/03/2018

We arrived later in the evening without a reservation. The staff was friendly and helpful. Our room was very nice. There was a great breakfast (better than many). Parking lot seemed a little dark but everything seemed safe.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for staying with us! We look forward to welcoming you again in the near future.

"Frequent Visitor Until They Refused To Make Good On a Reservation Change"

2
29/03/2018

I often would stay here for work once a month for two years. The front desk's people were nice, the rooms were clean, and the location was convenient to restaurants and my vendors. I didn't even mind when they renovated the rooms and when they stopped the free breakfast and gave everyone vouchers for the excellent breakfast at the Mexican restaurant. However, when the refused to give me a refund or change my reservation date to the following week, I swore I would never go back. You can stay at a much nice place for less at the Marriott across the street, where they will treat you with respect instead of taking your money without an apology.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for sharing your feedback. Our guests' comfort and satisfaction are our topmost priorities. We understand your concerns and deeply regret you did not have an enjoyable stay with us. We are circulating your feedback with our team for implementation. We apologize for our lapse in customer service, and sincerely hope you will give us another opportunity to welcome you again in the near future.

"Standard best western in contemporary district of Bakersfield"

4
25/03/2018

Don't drive here after dark if you can avoid it, it was difficult to navigate around with the GPS and being unfamiliar with the surrounding roadways once off the freeway. Once getting here, you're met with an iron gate which locks at night. While they have a hotel and convention center across the street, this hotel sits in the middle of a depressed city, challenged for food and economic prosperity. Once inside the hotel, on our first night there, the smog from LA made its presence known. The sounds of nearby racing police cars and a search helicopter flashing its lights and brushing past us on it's tracking caused us to want to check out immediately, but go where? We were tired from the 6 hour drive from Sacramento. We slept with one eye open, had a simple breakfast served to order downstairs in the small restaurant. The closer is got to 11am, the more the kitchen staff watched our every move. We were told to leave once it was 11am. This hotel and its location might please others, but it wasn't our style.

"Nicely refurbished hotel"

5
14/03/2018

This hotel is conveniently located across the street from Bakersfield Amtrak station within walking distance of downtown businesses. Nicely appointed guest rooms, friendly staff, and even offers a complimentary sit down breakfast service. Always stay here when in Bakersfield. No disappointments.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you enjoyed your stay. Thank you for staying with us, and we hope to welcome you again in the near future!

"BW Hill House "Worked" for a One-Night Stay"

3
05/03/2018

We stayed at a lot of Best Western's on our recent multi-state-car-trip-adventure but regrettably, the Bakersfield Hill House was one of our least favorites. Observations below: PROs: - Friendly staff - The oatmeal breakfast option was exceptionally good with a whole plate of fruit included. - Bed was comfortable - Room located in a secured building (although doors propped open all morning long when checking out...could have been a guest?!) CONs: - Noisy room that was smelly/stuffy upon entering. Couldn't open the windows to air out. - No breakfast buffet - just preset options. - Dispensers for soap/shampoo. (I just prefer small containers) - Not sure of the source, but when we left in the morning, the "outside" air was really "stinky"! NOTE: I think the source was off Best Western property meaning, out of their control. Conclusion: Don't foresee spending another night in Bakersfield any time soon but if I did, would likely consider a different budget option.

"Hill house stay"

4
04/03/2018

My husband and recently traveled to las Vegas for our Anniversary. We stayed in Bakersfield too and from Vegas. This hotel is currently being renovated. The Room was nice and clean and the bed was comfortable. It was across the stree From the large Bakersfield Library. We had a nice time visiting

"Good for a stopover"

4
02/03/2018

Stayed here for one night on a driving holiday. It was fine as a stopover. Room was big and had all the amenities we needed including good Wi-fi, coffee maker and microwave. Only concern we had was that the bathroom floor was in need of a good clean but the rest of the room wasn't dirty. We chose not to eat in the evening in the hotel restaurant as it wasn't very inviting but there isn't much within walking distance so be prepared to drive if you want to eat out. We did use the restaurant for the included breakfast and it was surprisingly enjoyable. However we did not like the limited set menu arrangement, i.e. not a buffet choice and it was coffee OR juice, not both. Overall it was a good stopping off point but not a destination in itself.

"Definitely not a Plus!!!"

2
22/02/2018

My husband and I booked the hotel ahead when we were traveling to Palm Springs on Feb 18 2018. The lady at check in was very good, friendly and helpful. Our room was different matter! The bedding was clean but the room itself was very shabby. The sink had very little water coming out, so had to brush our teeth in the tub. The tub had a big pink mark on the edge, and the wall paper was peeling off. We have stayed at many Best Westerns and Best Western Plus but this certainly didn't meet the standards we have experienced in the past. The hotel was situated in the Center of the old town, and had to remove our bikes as the area wasn't safe. The breakfast was served in a Mexican Restaurant that was attached to the hotel. It was a sit down with a menu to choose from. The food was very poor, and had a choice of juice or coffee, not both.... we left most of our food. As you can guess we would not stay there again!!!! Gerri Wallis6

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We thank you for your feedback as we continue to strive for the very best in customer care, and we've circulated your feedback for implementation. Downtown Bakersfield is like any other downtown location of a large city, and understanding how it may make our guests feel, we are in the process of fencing in the property. Thank you for staying with us and we hope you'll give us the opportunity to welcome you again in the near future.

"Great downtown location across from Amtrak"

4
03/02/2018

Arrived on Amtrak San Joaquin from Oakland and was literally a 2 minute walk across to the hotel. Clean and spacious room and included breakfast at Casa De Mariscos was cooked to order and adequate. Quiet tranquil location and would certainly stay here again.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you had a comfortable stay! Thank you for staying with us.

"Restaurant attached is a bonus"

5
27/01/2018

There is a restaurant attached to this, so besides my usual expectations from Best Western, this makes it an exceptional one. I only had breakfast, but if that was representative of all their food, I'll have to plan on dinner there next time.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you enjoyed your stay. Thank you for staying with us!

"A couple concerns"

3
18/01/2018

Our last night of our (includes husband and service dog) January 5,000 mile trip. We always stop in Bakersfield to visit friends. I entered the lobby, gave the staff my name, and advised her of my reservation, asked if she could get things started as I ran to the ladies room. I returned expecting to see paperwork on the counter for me... nope, had to wait while two other customers were taken care of. OK, I can maybe understand that. No fuss made. Staff not friendly while not rude. The rooms are in a separate building. We accessed a luggage cart and got every thing into the fragrant filled building. If you have issues with fragrances, this is not the place for you. I immediately wanted to walk our dog and had used my last poop bag at Best Western Arizona. There were no dispensers on the property and no receptacles for used bags. I visited the lobby to inquire about these pet bags; they had no poop bags, handed bags for the small garbage cans in the rooms and made sure I knew that I was responsible for picking up after my dog. While walking my pet in the small grass area, I noted a lot of mushrooms that, to me, are a safety issue for children and pets. There is only one exterior garbage can outside the building so everything goes in it. The hotel is on a corner near downtown with a gate at the side street (open during the day) as well as the entrance. I saw local traffic using the parking lot, cars and walkers, that left me uncomfortable. Room was clean and comfortable. Everything worked. Fragrance filled! Next morning we had free breakfast in the Mexican restaurant on premises. It is obviously a family restaurant. We ordered from the menu and the food was good. Preparing to leave, I spoke with the happy young lady in the lobby. Shared my concerns about the hotel not being pet friendly. She let me know the owner had been told before so probably doesn't care. I also shared my concerns about about the parking lot being used by the locals, cars and pedestrians that left me very uncomfortable. She did feel that was a concern. My friends who live in the community, couldn't believe we stayed in a hotel downtown!

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback as we continue to strive for the very best in customer care. We have circulated your feedback with our staff for immediate implementation. We hope you will give us another opportunity to welcome you again in the near future.

"Second Stay - King Business Room, Upstairs "

5
11/01/2018

This was my second stay at this hotel in downtown Bakersfield, directly across the street from Amtrak. I came here early September 2017 to look at checkout rental homes in the area and also booked the same room type, King. Bed business room. This stay I was able to try the free morning breakfast, which I will go into detail at the end. The hotel is spread out into 3 separate two-story interior access buildings that require your key card to access. I highly recommend the 2nd building as it's quieter and not connected to the office and restaurant. The 3rd building is a bit far, sitting on the other side of the canal and a bit sketchy to walk from your room to the morning breakfast early morning when it's still dark. There are no elevators on site so make sure to ask for first level rooms if you can't climb the interior stairs or have lots of luggage. I requested the second floor, which offers vaulted ceilings. Rooms and hotel in general have a rustic homely design. It's worth the extra $5 to pay for a business room if you just need one bed as it comes with a love seat sofa, whereas the regular king bed room just offers a chair. Also, the business room offers dispensers on the wall for hand soap, lotion, body wash, shampoo and conditioner. Lots of open outdoor space for smoking. The hotel underwent a renovation in the last 2 years so everything from decor to furniture are modern. Nice size TV with microwave and mini fridge inside the cabinet out of view. Morning breakfast is in the restaurant and feels like you walked into grandmas house as the servers are very friendly, informal, and your food arrives very fast. The menu, however, is very limited to just 5 options for breakfast and the portions are VERY small like you would feed a 9 year old. The “American Breakfast” consisted of just 2 medium eggs, 2 bacon slices, 1 piece of toast, and literally 2-3 bites of breakfast potatoes. Several guests were complaining about the portion sizes and weak coffee. My orange juice tasted like Tang since it was so watered down. I seen no one leave a tip, which requires cash. I uploaded a video on YouTube, titled “Best Western Plus Hill House Inn Bakersfield.” Be sure to watch it for an inside look. I uploaded several pictures on my last review.

"Excellent rooms provide good value"

4
10/01/2018

We had a king bedroom and were delighted with the size and cleanliness. Free parking, pool and breakfast. The gym machines need servicing as you can't move the weight pins, but otherwise an excellent stay.

"Thanks for the cute room on a holiday stay"

5
10/01/2018

My husband and I stayed here on our Christmas trip to Bakersfield. Very cool historic building, very close to many of the main attractions in Bakersfield. Walking distance to everything I wanted to go to including a hip Tiki Bar called Tiki Ko over on K street. Beautiful lobby, huge rooms and comfy beds. Totally will stay here again.

"Comfortable & Safe"

5
05/01/2018

I was a woman traveling alone & the room had double locks so I felt safe. The bed was comfy, the shower very nice and the internet worked well. Nice breakfast as part of the stay in the restaurant next door. All in all a very nice stay.

"Typical Best Western"

4
04/01/2018

We stayed at the BW Hill House in Bakersfield, CA on our trip to Vancouver from Phoenix. The hotel is older but well kept, the room was clean and all amenity's worked as they should. The internet seemed to work well and the hot breakfast was offered on time and well prepared. I would not hesitate to stay at the Hill House again.

"Needs Upgrading"

3
02/01/2018

Hotel is only average and is showing its age. The carpets worn and general décor very dated. Still have cheap plastic glasses in the room. However, the attached restaurant (different owner) was excellent.

"Just the right place"

5
29/12/2017

This is a lovely hotel with great service at front desk, clean and tastefully decorated rooms with microwave and refrigerator. We were traveling with our dog and there was a $15 pet fee. We were tired and were grateful for the small Mexican restaurant attached to the hotel with very good food and $6 Margaritas. The morning breakfast included with the room rate was at this restaurant where we sat and ordered our breakfast which was delicious.

"Best breakfast around, decent accommodations"

5
28/12/2017

The accommodations were nice, simple and updated. Wi-Fi worked good. Best breakfast we have had in a while, simple but perfect way to start the day, you can tell the chef and wait staff like their jobs. Front desk staff also very friendly. Overall room was clean, not perfect but clean. Bed was comfortable and we slept well.

"Astounding Quality at BW Hill House - Bakersfield"

5
26/12/2017

Stopped here on a whim at 3AM during a tiring trip down I-5 to Los Angeles from Yosemite. So glad I did. The overnight clerk offered me a late checkout up front, without my asking. The quality and size of the room was fantastic, and included so many thoughtful details - four USB charging outlets, fast free internet service, and high-quality plush bath towels. For cleanliness and comfort, this was four-star quality lodging at less than $100. Would consider staying in Bakersfield again just to use this hotel. It's that good.

"Easy access on road trip"

5
19/12/2017

The business class rooms are huge ,clean and very comfortable. Enjoyed our breakfast at the restaurant. The owners are very hospitable and accommodating. Will stop here on our yearly trips to the desert SW.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thrilled to hear you enjoyed your stay!

"hill house survey"

3
19/12/2017

This is the most disappointing Best Western I have ever been to. Everything was for sale including water. Other Best Western Hotels give you free bottled water. They even have free cookies at check in after a long drive. Coffee or tea was available in our rooms and in the lobby.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback. The BWHH Team prides itself in delivering exceptional customer service and we hope to welcome you again in the near future.

"Will stay here again!"

5
18/12/2017

Clean, beautiful facility with an incredibly friendly staff...great restaurant on the grounds that also does a sit down breakfast instead of the usual buffet. We loved the fact we didn't have to drive to find dinner.

"Outstanding staff. A clean and secure home away from home."

5
11/12/2017

We arrived tired and hungry at 7pm on Thanksgiving. The manager called and called until she found a restaurant that was open - we ordered takeout and relaxed in a beautiful room with our pups. So nice to be welcomed that way! Happy holidays, indeed.

"Best Western Hill House"

4
11/12/2017

This hotel was very convenient for us to stay in. It was in downtown and was within walking distance to restaurants, central park, and the ice skating rink/aquatic center. There is a restaurant and bar in the hotel. The free hot breakfast is ordered off the menu in the restaurant.

"Pet-friendly hotel"

4
26/11/2017

This hotel was a good solution while we were traveling with our small dog from Southern to Northern California. The hotel was clean and comfortable with a reasonable rate for the room and pet fee. We will stay here again.

"Bakersfield"

4
21/11/2017

Staff are friendly and professional. The facilities are clean and comfortable. Breakfast in the restaurant was different than I'm used to but was fresh and well presented. My stay was only overnight but if I'd had more time I would've stayed longer and used more of the facilities whilst exploring the surroundings of the Best Western.

"Great Property"

5
20/11/2017

Great property, Great restaurant attached on site. Will stay again when in Bakersfield. The breakfast is "order off the menu" in the restaurant. Nice touch with very friendly staff. The dinner in the restaurant was excellent (Mexican cuisine). Hotel staff was equally friendly and helpful.

"Bakersfield's unknown secret"

5
18/11/2017

Great rooms with a wonderfully attentive staff. If Mixican food suits your taste, there's a great restaurant on site which is separately owned. This is where breakfast is served and it's fresh made and ordered off a menu. Can't say enough about this Bakersfield secret... Enjoy!!

"Great Place to Stay"

5
17/11/2017

The hotel was very nice. It is clean and very well cared for. The restaurant attached to the hotel is great and the staff is exceptional. Breakfast was also provided at the restaurant and it was wonderful. I will certainly stay there again.

"Funeral"

4
16/11/2017

Greeted excellent. I ask for an upper floor and was able to get it. Very clean rooms and nice . I ate at the resturant here at the hotel. And what can I say is no need to drive off site. The food and service was outstanding! I'll be here the next time. The only glitch is the cable signal was not good ( maybe the weather) . Note it's across from the Amtrak station and the convention center. Enjoy I did !!!!

"Good place to stay in Bakersfield"

5
12/11/2017

A little off the beaten track but worth the drive. Reasonably priced, great for business travel and very comfortable rooms. I have stayed here twice and will do so again. Especially like the fact that a sit-down breakfast with wait staff is included in the price.

"Very Satisfied"

5
07/11/2017

This hotel location is good, the rooms are clean and the staff is fantastic. There is a good restaurant that is connected so you don't have to drive all over looking for somewhere to eat. Free internet is also a plus.

"nice location-no elevator"

4
06/11/2017

Very nice hotel and close to downtown amenities. The on-site restaurant is a plus. The room was very nice, quiet, but they don't have an elevator so if you stay on the 2nd floor you will have to lug your luggage upstairs.

"Okay stay"

3
05/11/2017

If your looking for a place to stay it's not bad but the sheets our itchy and their is no elevator in one of the buildings (which by the way was not told to us when we chose the second floor room). Overall not bad.

"Consistently a top place to stay!"

5
05/11/2017

Have stayed here for the past four years and would not consider anywhere else while in Bakersfield! The rooms and facility are always very clean and have all of the things needed for a comfortable experience.The staff are all friendly and competent and insure a pleasant stay. Manuel's Casa de Marisco restaurant connected to the hotel is a favourite place to eat for us and the family that owns the restaurant make the meal a memorable experience.Terrific grilled shrimp and chilli relleno. The hotel is a reasonable place to stay and is expanding in the coming year with more rooms and larger lobby in the plans.

"Great Value and Location"

5
04/11/2017

The Hill House Best Western is clean, fresh, and has a warm welcoming atmosphere. An extra special touch is the free full breakfast in the adjoining restaurant. The food was fast, delicious, and the service was OUTSTANDING!!

"Great Location on Amtrak Line"

4
30/10/2017

Nice, older hotel; Very convenient to AMTRAK; beds too soft; generally well maintained; cockroach in bathtub; Decent Mexican restaurant in the hotel. Generally very quiet, but you could hear the AMTRAK whistle. I liked hearing the AMTRAK whistle.

"Best Western Hill House, Bakersfield, CA"

5
28/10/2017

The staff is great, hotel and room were beautiful. A sit down breakfast comes with your stay. The food and service were wonderful. Although there was a Hot Rod show and a Barbershop Quartet competition during our stay, the restaurant made every effort to serve us in a timely manor.

"Excellent Accommodations!"

5
25/10/2017

The Best Western Plus Hill House exceeded our expectations. The staff went above and beyond to make us comfortable. Check in was quick and as a BW rewards member I got my points, and they even had some complimentary drinks at the front desk. The rooms have been recently renovated and look great. The bed was very comfortable and we slept like babies. If you need to go to downtown Bakersfield, stay here, you will not be disappointed. They are very well priced, and an excellent value for what you pay, they could definitely charge more for these rooms! I wouldn't stay anywhere else!

"Comfortable accommodations, good location"

4
24/10/2017

I generally stay at BW, and I have yet to be disappointed. The same was true with our stay here. My husband and I did not have reservations and were heading north from the Salton Sea area. We ultimately wanted to drive through the Central Valley via Highway 99. The front desk quickly found us a room. I sense that this is an older motel, but it was clean and comfortable--and also quiet. We liked the breakfast in the restaurant. It was much better than the average meal in a hotel breakfast room. We also liked the location near the old downtown, where we found a wonderful restaurant.

"Excellent Experience"

5
17/10/2017

This hotel met with all expectations. Service was outstanding, room was clean and comfortable and complimentary breakfast in the adjoining restaurant was an added bonus. The menu allowed for choices to satisfy every option.

"Excellent!"

5
16/10/2017

The Hill House in Bakersfield is one of the best I've stayed at. I liked that it was a pet friendly hotel, even though I did not have a pet with me. I will suggest this hotel to all I know. The room was decorated nicely and the bed was very comfortable.

"Hotel great, breakfast terrible"

4
11/10/2017

Nice place to stay in Bakersfield. Not the Ritz, but a good value for the price ($100 including taxes, fees and breakfast for 2). Breakfast however was terrible. This hotel used to have a nice buffet breakfast, but now gives chits to a Mexican restaurant next door that has both terrible service and even worse food. We did not know it was possible to ruin scrambled eggs.

"Great price and food"

5
11/10/2017

The hotel was very clean. Staff very wonderful. The Bar/ restaurant was great. Bartender gave great service. The food was very tasty. Was like home cooking. Will be staying here again when I a in the area.

"stay in Bakersfield"

5
10/10/2017

This BW is in a quiet part of town yet close enough to everything. Rooms are spacious, breakfast excellent. Very attractive motel! Bar on site and open in evening. Large lobby with 24 hour coffee. i will stay here again.

"Nice Place - Would stay again"

4
10/10/2017

Stayed at this Best Western hotel for one night in Oct. Was pretty impressed with check in staff and check out staff. Both very professional and knowledgeable about the area. Very friendly folks. Room Clean and a good size. WiFi worked well and quite fast.

"Short, but Great."

5
06/10/2017

We we were only there for the night. And had to return home that morning. However we could tell this hotel was very great quality and staffed with quality people. We wished we would have been able to stay longer.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
So glad to hear you had a comfortable stay! We hope to welcome you again in the future.

"Stylish Hill House"

5
01/10/2017

When we walked into our room we surprised how beautiful and stylish our room was. The paint color and bedroom furniture are very up-to-date and clean. We stayed on a Saturday night but the neighborhood was quiet.

"An oasis for a long road trip"

5
29/09/2017

This place is a gem between San Francisco and L.A. I've stayed a few times. Clean, comfortable, modern rooms. Ultra-friendly service. Reasonably quiet. And just $100 per night. The receptionist recommended the River Walk when I told her I needed to stretch my legs after driving for six hours and it was the perfect place to take a sunset walk. Then I had a delicious meal for $6 at the new Flame Broiler restaurant. One perfect night in Bakersfield.

"Home away from Home in Bakersfield"

5
25/09/2017

My family and I have been staying at this property for many, many years and it continues to be the best location for our personal needs, which is usually visiting with family members. The rooms were recently "updated" and are spacious and comfortable. This hotel is located across the street from the Amtrak Station, close to a large cinema complex, and just down the street from the Rabobank Arena. We have some favorite eateries that are very close as well, like the Mexicali, Casa Munoz, and Luigi's. The staff has always been helpful and are knowledgeable about the local events.

"Pet Friendly and Super Clean"

5
23/09/2017

We stay here on every visit to Bakersfield, newly renovated rooms, new beds, clean and sanitary pet friendly rooms with wood floors are our favorite along with a friendly and courteous staff. Attached Mexican restaurant has great food and margaritas and also serves a delicious complimentary breakfast so you cannot go wrong making this choice. The rooms are very clean and comfortable with all amenities one might want.

"Under construction noise at 7 AM"

1
21/09/2017

Under construction starting at 7 AM breakfast was next-door separate restaurant homeless population surrounding the hotel did not feel safe leaving my vehicle in the parking lot out of the way to any local restaurants

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We thank you for your feedback. It is a top priority for us to take steps to address our guests' feedback. To make sure our guests feel safe, we are currently fencing in the hotel property. We hope you will stay with us again, thank you!

"Trip to and from Monterey"

3
20/09/2017

Usually BW is. A great place to stay but on this property we found roaches in the bathroom and notified the front desk. They said it would be taken care of, on our return trip (3 days later) they gave us the same room and said the problem was taken care of, it wasn't!

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Your concerns are of utmost importance to us and we have taken steps to resolve this issue as quickly as we can. Addressing your feedback is a priority for us and we do hope you will give us the opportunity to welcome you again in the near future. Thank you very much.

"This is home in my home town!"

5
15/09/2017

I was born and raised in Bakersfield but live in Los Angeles. When I'm in town this is where I stay. I've tried other motels but always come back to this one. It is centrally located and there is an excellent Mexican restaurant next door that my family and I have been going to for 20 years. The Hill House BW is one of Bakersfield's treasures. JO

"Lovely downtown hotel"

5
06/09/2017

I'm a frequent traveler and have stayed at dozens of hotels over the past 3 years, mostly Best Western's as I'm a Rewards member. I booked this hotel for one night so I could explore Bakersfield more since I'm considering a move. The room rates of all hotels in Bakersfield are much cheaper than other areas. I called the front desk just before noon to inquire about an early check in because I took Amtrak, which is directly across the street. They were very kind to let me check in so I didn't have to wait in the hot sun for 2 hours. The hotel is in two buildings which require guest key card to access for added security. The theme felt real home like. My room was a king bed business room which had a love seat couch. I was given room 229 on the second floor overlooking the rear parking lot. I didn't notice any elevators so it's best to request a first floor if you can't make it up the stairs. There is a seafood Mexican restaurant on site connected to the lobby. This is where free morning breakfast is served. There is no breakfast buffet but rather a menu that you select from. Gratuity is not included for your server. The menu is given to you at check in. Unfortunately I didn't get to try morning breakfast because my Amtrak train departed at 6am. Pool is located outdoors and looked welcoming. I liked that the window opened wide however night time is noisy with sirens and people doing donuts in the dead end street behind the hotel. I still slept well. My room was clean and recently updated. There was a Coke vending machine on the first floor which accepted credit cards. Within walking distance is a theater and a few museums. I highly recommend this hotel and would return again. I've uploaded several pics including the breakfast menu.

"Location location"

4
04/09/2017

Hotel near train station, movie theaters, restaurants. Revamped hotel rooms slept well. The lobbies could use an update but overall good deal which included a full breakfast made to order at an attached restaurant.

"stop over on way to yosemite"

4
04/09/2017

friendly welcome good value for money nothing special clean comfortable room nice breakfast included good for stopover 2.5 hrs from lax airport on way to Yosemite will stay again if in area there is awwiming pool did not use

"Best Western Hill House"

4
02/09/2017

I already reviewed this hotel as very good. I have stayed here many times in the past. What brings me back, aside from being a BW member, is the friendly and caring staff. It is conveniently located to many things downtown, as well as being centrally located to going to different parts of Bakersfield - since it is very spread out. There are vagrants in the downtown, everywhere really, which is no surprise to anyone who has been in Bakersfield - as well as other places in CA. The hotel has now built a fence, and is going to install a gate to the entrance/exits to deter those who are not guests from crossing through the parking lot. I really appreciate the dedication this hotel has towards its guest's comfort. I like the dining style of breakfast. The waitresses are always nice. I especially enjoy speaking with Mary, who has been a waitress there for years. She is a professional is her job, fast, efficient and always fun to talk with. I will stay there again, as I have over the last 10 years.

"Nice Place in Downtown Bakersfield"

5
01/09/2017

Check in was effortless, room was nice, Air Conditioner worked. Fridge was cold. Overall its a nice place. Checkout was easy even at 4am. Its central to anything in the area. If your need to be in Bakersfield this place should be on your list.

"UNWANTED VISITOR AT NIGHT"

2
29/08/2017

Stayed overnight recently. Great location, very close to Rabobank Arena. Checked into Room 108. Found a roach on the bed in the middle of the night. Upon checking out I informed front desk. Only response was "Sorry" and "property just got sprayed"....won't be returning here. Avoid at all cost.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Your concerns are our priority and we will ensure that we circulate and apply your feedback. We take your concerns very seriously and hope you will give us the opportunity to welcome you again in the near future. Thank you.

"Very clean"

4
28/08/2017

I was a bit disappointed that there was NO elevator to the second floor rooms BUT when I went up to check the room, it was very clean and I decided to stay. I have a minor handicap that restricts too many flights of stairs (not enough to always book a first floor handicap room). The stay was pleasant and the room was cool with a/c. Breakfast was limited but just fine. I'd stay again.

"A nice find a short walk from Rabobank Arena"

4
28/08/2017

The fitness room was pleasant to have available, it somewhat limited in equipment. According to the staff, the nearest laundry facility is "a few miles" away. It would have been nice (but not a deal breaker) to have one on-site. It's nice to tumble press clothing that's been a suitcase, and not have to iron all of it. The supplied ironing equipment did work well however. The included breakfast is thru a voucher at the restaurant on-site. I had the best beef fajitas for dinner there. The air conditioning easily maintained a 68 degree room temperature on a 107 degree day.

"A great room at a great price"

5
27/08/2017

We had a lovely room. We had dinner at the onsite restaurant, and it was outstanding. The next morning we had breakfast at the same restaurant - included in the room price - and it was also delicious. And the room price was VERY reasonable. Highly recommended.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are thrilled to hear you enjoyed your stay and hope to welcome you again in the near future.

"Excellent Property!"

5
25/08/2017

This is a beautiful property. I wish all BW were patterned after this one. I would never stay anywhere else! Amazing staff from the Desk to the housekeepers! Excellent Job! This property is to be commended!!

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
The kind of of experience we strive for every guest to walk away with - thank you!

"Remodel rooms "

5
20/08/2017

I haven't been here in a couple of years it was a nice surprise to see my room was remodeled it was a nice and comfortable with lots of outlets for laptop and cell phone. Breakfast was served by the Mexican. Restaurant next door and was quite good

"Pleasant Stay"

5
14/08/2017

If you want a pleasant stay in a well managed hotel with restaurant availability on site this is the place to stay in downtown Bakersfield. The staff is capable and efficient,as well as knowledgeable. The restaurant wait staff is pleasant and efficient and the food was great.

"Quiet and well run motel near the center of town"

5
09/08/2017

We enjoyed a Saturday night here- the room was large, well-appointed and clean. It was also away from the freeways and slurry retail strips, making for a quiet night. Finally, the free breakfast was a substantial offering in a genuine restaurant setting.

"Excellent value"

5
09/08/2017

Very nice hotel, large comfortable room with a sofa and king bed. Good outside swimming pool. Very friendly staff. Excellent value for money. Mexican restaurant on site had good food for dinner and breakfast. Cannot find any faults at all.

"A very good value"

5
04/08/2017

I rarely stay anywhere other than Best Western. I am rarely disappointed and the Hill House is always a pleasure. I like the layout of the rooms and the flooring in the bath areas. Very good WI-FI connection and the TV has both captions and a sleep timer. It is the hot time of the year and the A/C was excellent.

"Great Stay in Bakersfield CA"

5
03/08/2017

I really enjoyed my stay at the Best Western Plus Hill House Hotel. The staff was GREAT! The hotel is clean and up-to-date and the bed was new and very comfortable. I am a corporate customer and this BW always treats me like I own the place. They are also located right in the middle of Downtown Bakersfield, right across the street from the Bakersfield Convention Center. If you find yourself in Bakersfield, I would highly recommend the BW Plus Hill House Hotel.

"Weary travellers"

4
28/07/2017

We have been traveling for two weeks and found we could not drive anymore that night! I got on Trip Advisor and found a gem! This hotel was perfect! The bed was so comfortable we didn't want to get up! The breakfast was very good. Definitely recommend to others!

"Redwood family camp."

5
27/07/2017

Trip to Redwood camp. Handycap bathroom was excellent. Service was very good. Hotel was very clean and comfortable. Room door was tight and a little hard to open. Need some adjustment. Breakfast was good but I prefer buffet style breakfast with give us more choice.

"Great Stay and Restaurant"

5
26/07/2017

I stayed here for business. I chose the hotel due to it being near the downtown area as that is where my business was to be conducted. The hotel experience was great. The beds were comfortable, the AC was cold and refreshing, and the pool was nice. The free breakfast from the Mexican Restaurant in the lobby was outstanding. The only downside was Bakersfield is kind of a drag for such a big city.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are pleased to hear you had a comfortable stay and we hope to welcome you again in the future.

"Excellent Location"

5
24/07/2017

The location is perfect. Right in front of the amtrak station and a five minute walk to the rabobank arena. The location is very secure making you feel safe. They have a restaurant on site and its affordable and delicious. The staff at the restaurant not so great. A little moody but overall it was good.

"It's OK but I won't be back unless I have to."

3
24/07/2017

I review hotels with observations of things like the air conditioner and soap dispenser and quality of sleep; the mattress. This review is for room 134 which has the shower soap and shampoo dispensing from devices hanging from the wall. And the air conditioner hangs under the window. In my opinion this makes the place a motel, not a hotel. The mattress is lumpy and and if it were in my house would be replaced. Immediately. The room itself was clean except in the little places. Like the corners of the shower. Or the sink top. The remote does not work on the TV set. I complained and asked for another and was told they could not help me. Really? They provide a free breakfast which is provided by Manuels Marisco Mexican restaurant right next door. Actually they are connected with an interior passageway so don't bother trying to use the outside door which is locked. After trying three doors you realize that it must be connected from the inside. Meanwhile you have worked up quite a sweat walking around outside trying the different doors. Once inside you meet some really indifferent and surly staff who obviously do not want to be working on a Sunday morning. As in a very curt " where's your coupon?". To be fair the Huevos Con Chorizo was very good but a smile from the staff would have been nice. It's an OK property but both the hotel and restaurant staff could be more helpful. There are a whole bunch of very nice hotels and motels, many for less money too, in Bakersfield and they will get my business in the future.

"well done room upgrades"

5
24/07/2017

the owners have transformed all the rooms with new furniture, flooring, and paint. The contractor they hired paid a lot of attention to detail. The rooms are comfortable and well lit. Excellent value if wanting to stay near downtown Bakersfield, Ca.

"It Comes Down to Staff, Ahem Not So Much"

1
20/07/2017

I asked staff to help me with a billing issue. I was told only the manager could assist me. That's fine. Staff stated that the manager would call me back. Never happened. I phoned multiple times. A lack of a decision maker, and a lack of respect to return my calls is what you will find here. I felt like I was living inside an episode of the Three Stooges. We stayed here a few years ago. Beware, this part of a Burbank is heading to ghetto status. Stay at the Marriott if you have to stay in this area. It has a more secure feeling property. There also was makeup on the linens when we checked in. We asked if the room had been cleaned, "of course" was the response. If you like "ABC" linens, then this is the place for you. CONS: Location=poor Staff=poor Cleanliness=poor

"Great hotel"

5
20/07/2017

The best hotel in Bakersfield nice staff I will defentintly stay again room was very nice front desk nice housekeeping nice and breakfast was nice value was good please check this place out well worth it

"Room ok skip breakfast"

4
17/07/2017

Room was fine for one night although the air conditioner was off when we entered the room and it was 107 outside. Furnishings were nice and room was clean. My real disappointment was with the breakfast. Many would like the restaurant style ordering however it made it difficult for me a gluten free eater and the wait staff was not friendly to the point of making us uncomfortable. I watched another family and could tell they felt the same. You were force to choose between coffee or OJ, no both at this Best Western and we were rushed to order and get out.

"Business trip"

5
15/07/2017

This place was very well located for events at the stadium next door. Rooms were updated and comfortable. I will stay at this location again. Staff was very nice and helpful. Restaurant food was good. Some of the wait staff was a little rude. Think she woke up on the wrong side of the bed.

"Hill House R&R"

5
14/07/2017

Stopped here en route from Flagstaff to the Bay Area. This hotel is conveniently located and was a great place to unwind after a long drive on a scorchingly hot day. The staff are very pleasant and helpful. The breakfast is served in the restaurant next door. Other Trip Adviser comments notwithstanding, the breakfast was the best I've ever had at a BW Plus. The servers were first-rate, and the food was brilliant. Hill House: keep these folks!

"Best in Bakersfield"

5
10/07/2017

They have updated the rooms and they are great. Very nice furnishings and very comfortable bed. They have also upgraded to the breakfast to a full breakfast from the old buffet in the lobby. The service and the food was very good. This is the best choice in Bakersfield.

"Up Grades Worked Plus Full Breakfast"

5
10/07/2017

The room upgrades really are excellent. From the new carpet to the new furniture to the great mattress. The staff is very welcoming and friendly as always. They have replaced the breakfast buffet with a full breakfast in the restaurant and it also was excellent plus the service is great.

"Great motel, great food"

5
09/07/2017

We really emjpye the stay. We had the grilled shrimp at the attached restarant and it was terrific. Best food of our entire trip and we went to some high end restarants where we paid triple what we paid here.

"Breakfast"

5
07/07/2017

Very friendly and best breakfast I've had included. Rooms had recently been updated and clean. Again breakfast was awesome made to order off a short menu. Nice pool off of canal. Not much around to walk to would be only negative.

"Good Remodel, Good Staff, Needs Help"

4
04/07/2017

Very nice place and nice folks. Bring cash because there is ATM, and don't count on meeting folks for breakfast. The room was clean and authentically dog-friendly. I would stay there again, but there is room for improvement.

"Overnight stay on our way to San Diego"

5
02/07/2017

Had a nice stay with my 4 children as we headed down to San Diego. We swam in the pool, watched a movie that night, and had a great breakfast in the morning for about $120. Was worth the break in the road trip.

"Great place to stay"

5
30/06/2017

Super clean and very helpful customer service Rebecca. Plenty of parking and also has a restaurant connected to the building that it's walking distance good Mexican food! And rate is also good must stay!

"Hotel Stay"

5
26/06/2017

very good experience will return to this property again! clean, staff was helpful overall me and my family had so much fun beds are very comfortable location was perfect for the event that we went to just minutes from there, our early check in was just right for our event

"Good"

5
26/06/2017

Restaurant service needs improvement on his employees you don't get a refill on water coffee and that's why the restaurant needs to be open bar for everyone that comes to the hotel room is good and clean

"What an Upgrade!"

5
23/06/2017

Our air conditioner died so we called there for a room with our dogs. No problem, they said, and they were more than just accomodating. We had not been there for years, and I was a little apprehensive. What a beautiful place it has become. The room was splendid with a terrific location for our dogs. We were able to walk them on the river walk, since our room opened to the pool and the walkway. Clean, modern, well appointed and very, very comfortable. The breakfast was NOT buffet, but sit down with wait staff. Excellent breakfast. We could not have been more pleased with the staff and the property.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We take pride in our service and take great care in ensuring our guests have enjoyable stays. Thank you for your input.

"Quality Service and Excellent Accomodations!"

5
21/06/2017

I have stayed at this motel at least 7 or 8 times while visiting my sister in Bakersfield. The rooms have always been very clean and meet my needs quite well (microwave, refrigerator, good lighting with plenty of outlets, comfortable bed, and so on). It is nice to see the same management year after year-they are very friendly and helpful! The swimming pool is clean, and is a welcome addition for the summer heat! My reservation is made directly to the motel or the Best Western website (rather than a motel service (which costs additional money).

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for your feedback and we are glad to hear you enjoyed your stay.

"Comfort and easy location."

4
20/06/2017

Travelling through Bakersfield so decided to stop for a couple of days and visit the area. Hotel located in quiet district, seems to be mostly offices. Shortage of local eating places though. Had the first night in the attached Mex restaurant ok but not great. Room was good and quiet, except for occasional dog. Plenty of parking with good disabled access. Overall location appeared safe.

"Safe+clean+comfortable = perfect"

5
18/06/2017

Great place to stay! Convenient location, easy to find and near the revitalized downtown area. Staff was very welcoming and friendly. Room was spacious and clean with a very comfortable bed and good air conditioning, and the rooms felt very secure.

"Everything was fine except the smell"

3
15/06/2017

As others have reported, there is some chemical/disinfectant/other smell the minute you enter the buildings and it is also in the rooms. We had to blast the AC to make it tolerable. Otherwise it was fine, a normal BW.

"Improvements Made"

5
14/06/2017

We stayed here two years ago and since then improvements are evident. The rooms are clean and quiet and the morning breakfast is top notch. The recent remodel and updating are very well done. Keep up the good work.

"great stay"

5
11/06/2017

great stay..restaurant needs more help.. Shouldn't have to wait an hour to get food!!! Other than that it is a nice property. Very nice rooms and plenty of parking. Will stay there again..Thank you, Kenny Paine

"Friendly staff, good Mexican restaurant"

5
07/06/2017

We were impressed by this Best Western. The staff was very helpful, and the Mexican restaurant on the property served delicious food quickly in a comfortable atmosphere. It made our stopover in Bakersfield enjoyable!

"Nice place, caring staff."

5
05/06/2017

It was a nice room, very caring staff and great restaurant. The staff member came outside and showed us where we could park our bikes for security and was very friendly and caring. The room was nice and everything worked well.

"Good stay but stay alert"

4
03/06/2017

Nice stay; nice room; great room #227A (overlooking the man made river and waterfall at rear of motel) and upstairs near pool, et al. There was a car with only two wheels up on jacks in the parking lot ?!!, and some scruffy types lingering around river and motel so be alert but we had no problems. Don't park in rear near river. Staff was terrific calming our concern.

"No elevator or ice"

3
29/05/2017

2nd floor room, no elevator. Ice machine broken. The room was nice, the owners very considerate, the night clerk, did not seem to care. If you are putting guests into a second floor room, you should advise them before, that there is no elevator. Cannot believe there was no elevator in the building. Finally got ice from the Mexican restaurant attached to the hotel, after several requests. The breakfast at the restaurant off the menu was a disappointment. You had to chose from coffee or juice. It was not up to the standard of all other BW we have stayed at.

"Excellent Place to stay near Rabobank Center in Downtown Bakersfield"

5
20/05/2017

My husband and I stayed at the BW Hill House for one night as I was attending an event at the Rabobank Center, which is only two blocks away. The hotel staff was pleasant and helpful. The room was a good size, clean, and comfortable and looked as if it had been recently updated. There was a fridge, microwave, and coffeemaker. The bed and bedding was clean and comfortable. As the weather was mild, we ran only the fan and slept with the window open--there was no traffic noise. We had a drink and snack in the on-site Mexican restaurant in the afternoon and returned for a very good dinner that evening. Complimentary breakfast was at the same restaurant--made to order breakfast was served from a menu with many options. I can't remember the last time I stayed in a motel for less than $100 a night. This was under $100 and included parking and breakfast. I will absolutely stay here again, should we need lodging in the downtown Bakersfield area.

"Civic Center area - nice Surprise"

4
20/05/2017

We were surprised by the nice BW and the friendly staff. We will return if needing a hotel in Bakersfield again. The room are fresh, clean and comfortable. The Mexican food restaurant was really good!! They were very nice and we will return.

"Bakersfield?"

5
14/05/2017

The hotel was nice. It was quiet and safe. The hallway to the restaurant is old and smell as if it needs a refresh. The breakfast was fast but cold. Dinner was good. Staff was friendly, helpful, and courteous.

"LRT47"

5
09/05/2017

Outstanding place to stay with great service and location to restaurants, movies and shopping. I would highly recommend this Best Western to stay while visiting Bakersfield, CA. The staff were very helpful and very professional.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you very much for your feedback. We're thrilled to hear you enjoyed your stay and hope to welcome you again in the future.

"3 day stay"

4
08/05/2017

this hotel was different than the other BW that I have stayed the other s had just a continental breakfast and no restaurant it was nice to sit down and have someone serve you the menu was mexican / american it was very good you can go there in the evening for dinner it closes at 8:45 for a free breakfast they give you a ticket it was enjoyable staw

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We're so glad to hear you enjoyed your stay and we hope you'll stay with us again.

"Convenient for train"

4
03/05/2017

Great place. Good people. Nice decor. Love the fact it is directly across from train station. Breakfast was included and from menu rather than buffet. Only drawback was the room was very hot when I entered. Was able to turn on AC but took about 30 min to get comfortable.

"Good place to stay in Bakersfield"

5
29/04/2017

Clean, comfortable, and well-located hotel. We slept well. We also enjoyed the pool, in a shape good for swimming, even though it was a bit chilly. The complimentary breakfast was simple, but hot prepared options available and there was table service.

"Best Western Hill House, Bakersfield"

5
25/04/2017

Previous hotels stays were not in Best Western due to locations, etc. Boy, did I miss them. Best Western, including Hill House in Bakersfield just makes every travel so much more pleasant. Rooms are clean, everything works and the staff are always nice and professional. I hate to stay anywhere else for the money!

"Bakersfield stay"

4
21/04/2017

The stay at bakersfield was good. The location was adequate for the area. The rooms were ok but the bathrooms need maintenance. The staff was good. The breakfast can be improved a little. Thebar closes too early.

"Sleep in your car would be better"

1
15/04/2017

Because of the smell, loud train noise (all night), no elevator, can not have pizza delivered to room (you have to go to another building to pick it up I will NEVER stay in this place again and I am a gold member. Avoid this place at all costs. I am sure you can find better value for the money anywhere. Room was clean and a good size but one of the worst stays I have had at a BW.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
Thank you for sharing your input. We take your feedback very seriously and we will be sure to share and discuss during our team meeting for implementation. We do hope you will give us the opportunity to welcome you again in the near future.

"Very nice"

5
12/04/2017

After finishing our visit to Death Valley, we decided to drive to Bakersfield and chose the Hill House for the night. On approach from the Interstate, we were leery of the area through which we sere driving. No concerns after reaching the Hill House. Staff was very friendly. The room was clean and comfortable. We had a very good meal at the attached Mexican restaurant. We would stay there again if ever in Bakersfield

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We're thrilled to hear you enjoyed your stay. Our team would love to welcome you again in the near future.

"Wonderful staff, turns frowns upside-down!"

5
11/04/2017

My mother and I had a horrible experience at the Marriott across the street the night before as she had to be in Bakersfield for a federal jury summons. The Marriott staff treated us like garbage, and threatened us with a $25 cancellation fee, as we wanted to stay here! At the Best Western the following day however, they treated us with respect, they even looked up some cool places to go visit in downtown to make our trip a little better! For $40 cheaper than the Marriott, we actually had a much nicer room too! I have no clue as to why the Marriott is considered "5 stars"..... maybe in other cities it is, but not in Bakersfield! Best Western should be your choice if you're staying in downtown Bako! Great landscaping around the property, at the pool area: beautiful views of the man-made river that runs up to the federal courthouse, and within walking distance to some really cool shops. I ended up really liking this city because of their hospitality, and plan on visiting again in the summer. Also free breakfast, with coffee and orange juice for their guests! Marriott sucks, stay here instead! There's a nice Mexican restaurant attached to the building too!

"nice"

5
11/04/2017

Recently remodeled. Clean. Friendly helpful staff. Reasonable prices no penalty for cancellations. Also get a voucher for breakfast. Within a mile of downtown. Also a couple of nearby restaurants for lunch. Like all motels do not leave valuables in your vehicle.

"All around great!"

5
07/04/2017

I was scared at first when traveling to the hotel because of the area... but once we arrived, I was greatly relieved! I felt safe, the room was very clean and up to date! The staff was friendly and helpful. Just an overall wonderful experience!

"Best Western Hotel Hill House Bakersfield, CA"

5
05/04/2017

I have stayed at this hotel many times for business. The staff is great. They are always friendly and helpful. I always have had a pleasant stay, and have felt well taken care of. I like the personalized attention I have received, they show interest in the well being of their clients. The owners have renovated the rooms, improved their breakfast menu and have added extra safety features to their rooms. I will stay there again.

BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We are always happy thrilled to have you. Thank you for your feedback and we hope to welcome you again in the near future.

"Standard"

3
20/11/2016

I stopped there on my way to LA. It was clean but just little old. In the morning around 8:30 I woke up for a lot of loud noises from the hotel's employers: cleaners and repairs. Not far from the highway, 20 miles from the 5.

"great hotel with a FREE hot breakfast"

5
16/11/2016

We stayed her during a conference. The room was very clean and the bed was surprisingly comfortable. The staff goes out of their way to make sure you are happy. The rooms have a coffee maker, frig and free hot breakfast. I will definitely stay here again when traveling to Bakersfield.

"Best Customer Service Ever"

5
13/11/2016

I don't ever write reviews but felt so strongly that people needed to hear this. We were warmly greeted by the friendly staff at this Best Western Plus in Bakersfield. The hotel is very clean, and the rooms are newly renovated in a clean, modern and stylish fashion. Every employee there was so welcoming and genuinely concerned that we were having a great stay. The breakfast was delicious and free! The had such a variety, including homemade waffles, bacon, sausage, eggs, oatmeal with all the fixings, fresh juice and coffee. We enjoyed the dining room each morning connecting with the staff and their guests. The hotel is conveniently located and we were able to walk almost everywhere. There is a scenic river walk behind the hotel for walking and relaxing. Nearby there are many superb restaurants to enjoy. Check out the Cafe Crepes, it's a family owned business nearby with amazing, gourmet, homemade food and try Mexicali with delicious Mexican food and visit Los Tacos De Huicho with mouth watering street tacos and a fresh salsa bar that is open very late. We were so pleased with our stay and will be returning anytime we are in Bakersfield. If you are headed to Bakersfield, I highly recommend staying at Best Western Plus Hill House in Bakersfield.

"Nice place"

4
03/11/2016

I enjoyed my stay at this best western. I would have to say it is one of the nicer hotels I have stayed at during my travels for work. I will use this hotel again whether for business or pleasure. I will definitely my friends and co-workers..

"Comfortable, reasonable"

4
01/11/2016

Located in the heart of downtown, across the street from the Amtrak station, and Rabobank Arena. This property consists of several buildings spread over several acres. The hotel backs up to beautiful Mill Creek Park.

"Family Visit"

5
28/10/2016

We booked several rooms when we were in town for a family birthday celebration. The rooms were clean and the front desk staff was very friendly and helpful - they went out of their way to find us an extra roll away cot. I would stay here again if I had the need.

"Business"

5
26/10/2016

Very nice hotel, I would stay there again. The outward appearance of the hotels was nothing compare to the interior lobby are the rooms. I was very please with the staff, the room cleanliness and the over all atmosphere of the stay. Thank you for all you and your staff do in preparing to make the business trip as comfortable as possible.

"Great place to stay"

5
26/10/2016

Great place to stay. Never been here before, so the staff was very helpful giving us directions to certain locations. Nice quiet hotel. The Mexican restaurant attached to the hotel has great food and service. Food is not spicy which is great for us. We ate there two nights.

"A night in Bakersfield"

5
24/10/2016

Staff was very helpful. The room was clean, comfortable and quiet. The Best Western is centrally located, convenient to downtown and to many attractions including auditorium. And they provide a real breakfast too

"Quiet Luxury"

5
16/10/2016

I have stayed at this location a number of times in the last 4 years and found it accommodating every time. It is located off the main hiways in a very nice "business area" of the city. Rooms are clean, nice decor, and secure. They are currently updating the rooms even more and expect to finish by years end. Staff is very accommodating. Breakfast is of course served free and has proven to be very tasty. I would not hesitate to recommend this location for those traveling through Bakersfield.

BWHillHouse, General Manager at BEST WESTERN PLUS Hill House, responded to this review
Thank you for your sharing your experience, SuzInSeattle. We pride ourselves in delivering exceptional customer care. We are so excited about our renovation project and can't wait to hear what you think about the enhancements when you're next staying with us. We hope to see you soon.

"Start of Vacation"

5
15/10/2016

This was the first night out, of a week long vacation trip. Although, unfamiliar with the area where the BW was located, was pleasantly surprised with the appearance of the property. Staff at check in was helpful with directions for our choice of somewhere to eat and was extremely impressed the following morning, when partaking of the breakfast provided, that the staff appeared very professional, and worked hard to keep food restocked and tables cleared.

"Clean and Accommodating "

4
06/10/2016

This property is across the street from the Amtrak Train Depot. We did not hear or feel any trains. The staff here are quite friendly, always greeting you as they move about the grounds. This is an old property with nice wide halls. There is no elevator for the 2nd floor. Once inside your room nothing feels old. The bed was comfortable, room was very clean. Towels were not super thin or big and fluffy. We did not hear any of our neighbors. Lots of outlets and USB ports. There is a restaurant next to the hotel for dinner (Mexican) that was good. Breakfast was eggs, bacon, sausage, cereal, waffles, fruit, pastries, bread, coffee, juice. A good value for the money.

"Good staff, bad location and security"

2
03/10/2016

Good staff, but rooms needed some work, and parking lot security was very poor. Was there for my daughter's softball tournament, and my truck was broken into. The thieves stole all of our softball equipment along with some other goods. Will not return or recommend.

BWHillHouse, General Manager at BEST WESTERN PLUS Hill House, responded to this review
Thank you for your review, Lance. I completely understand your dissatisfaction. It is with your feedback that we can continue to enhance and improve the delivery of our customer service. Our team is actually in the process of addressing this. We are taking security measures on the property that will be materialized very soon. I do hope you will stay with us again. We would love the opportunity to welcome you again.

"Clean, comfortable & friendly"

5
28/09/2016

Hill House is our lodging of choice when staying in Bakersfield. Conveniently close to AMTRAK but not noisy. The in-house restaurant was enjoyable, with friendly service and good food. The Zala family continues to shine in terms of friendly service, helpful assistance and attention to detail. Our several "business" stays were related to ongoing medical procedures & frequent follow-ups requiring multiple overnight or multi-night stays between July and November of 2015. The Zala family members and hotel staff were more than gracious & helpful with extra in-room amenities & special requests. My wife and I could not be happier with how we were housed & treated during both our planned and short-notice visits. You ask about in-room microwaves. Sometimes we did not need/request a microwave. When we did need one, it was made available in our room. To be honest, I more on my mind than any cost that might have been associated with having a microwave. We visited Hill House so frequently over the years that I have been always been able to trust the room charges.

"Great Hotel"

5
24/09/2016

This is a great hotel for us because it's near the lovely River Walk; it's near the antique stores we like to visit, and near the Woolgrowers Basque Restaurant with its yummy food. The room was lovely, quiet, and everything was a positive experience.

"Needs major clean up"

2
24/09/2016

Usually give all Best Western hotels a very favorable review, however, this was our second stay here and on both occasions we were given a room that was not clean and fresh smelling. Will not stay there again.

"Remodeling and location"

3
21/09/2016

The place looks better than it is, when I reported that there was a roach in the room the desk person rather non-concerned said "she had them in her home and you just can't get rid of them, I'll have someone spray over there for you".

"Accomodations, food and pool great!"

5
12/09/2016

We had a relaxing afternoon at the pool and stayed in for dinner at the hotel restaurant. Best Chili Relleno ever! Great breakfast. Room was very comfortable and quiet. Safe place for a walk after dinner and near event center for future reference.

"The BEST staff!"

5
03/09/2016

This place made our stay here so easy! Convenient, clean, great breakfast, everything you need. But the staff...the staff makes it the best! Everyone is so friendly and helpful. They go out of their way to make you feel welcome and comfortable. I was beyond impressed by the warmth and caring of everyone who works here. Hospitality at its best!

"Great place to stay in Bakersfield"

5
01/09/2016

There was 6 of us traveling together. We were in Bakersfield one night and this was a great place to stop. The bed was wonderful, great pillows too. We had a delicious breakfast. The pool and the pool area is very nice and clean.

""Construction Odor""

3
31/08/2016

Website failed to notify visitors of construction. Room was saturated with the smell of adhesive. Exterior appealing, well lighted lot felt secure for a high traffic zone. Good staff, good breakfast. Key had to be reprogrammed twice.

"Great place to stay in Bakersfield"

5
30/08/2016

The BW Hill House was very nice and we loved the free breakfast. It wasn't a continental type of breakfast either, eggs, sausage, bacon and waffles! There's a Mexican restaurant adjoining the hotel and after a long day not having to drive around this was very convienent. We ate at another Mexican restaurant that was supposed to be really good but the BW restaurant was so much better. Also, the wifi had a good signal strength. I've been to time shares that could barely keep a signal but BW's was good. Don't think you could find a better hotel for the price. Enjoy!

"Ok for a stop over"

3
28/08/2016

Stayed here for 1 night on a road trip between San Diego and Yosemite. Accommodation was fine dining was ok and Mexican based. Great included breakfast to start the day. Swimming pool was available but with no shelter the heat of the day was too much

"Great location and pool"

4
27/08/2016

The hotel was pleasant and clean. The staff were cordial and helpful. The pool was inviting and had comfortable furnishings. The staff in the restaurant were very friendly and efficient. The location near the convention center and downtown was ideal.

"Business Trip to Bakersfield"

4
16/08/2016

I drove from Riverside to Bakersfield for a business trip. I frequently stay at Best Western Hotels because of quality and value. This trip was miserable. In the middle of summer, the air conditioner was terribly inefficient. It was cooler in the hallway than in the room. Not a pleasant experience.

"Passing thru town on a hot summer night."

3
11/08/2016

My family and I were very disappointed to find a green swimming pool that was out of order. It is also a bit noisy as you can hear the train whistle blowing during the night. The breakfast was below average. The location was good in the downtown area.

"One time stay,wouln't stay again."

2
08/08/2016

It even worse than regular Best western. So best western lower its standards? Strange Smell when you walk into hall way. Room furniture and equipment are out of dated, shower curtain is unable to close fully, water got into floor, make some mess. More like motel. Breakfast has limited food.

"Nice hotel, not-so-nice neighborhood"

3
08/08/2016

The room was clean and the staff were super courteous, just like all of our Best Western experiences. The food from Manuel's Mexican restaurant (attached to the hotel) was also super yummy. Unfortunately, the hotel is not in the best area. We were only there overnight and saw several homeless/vagrant-looking folks right outside our room. Also, I do not recommend an end unit room as ours was noisy because of proximity to the building entry door where people stood and talked while trying to get in the door, and then the door slams shut.

"Back of the "bus"!"

3
05/08/2016

Hotel room was clean but the front desk staff on the day of my arrival was not very accommodating! I felt she purposely registered me in the rear of the hotel because of my ethnicity. I 'was' a loyal customer of this franchise but I may consider another hotel chain during my business trips as well as personal travels.

"Hotel and restaurant - good value"

4
04/08/2016

Comfortable hotel with Mexican restaurant attached. If you order a margarita, ask them to put some tequila in it! :-) Hotel room was clean with all the normal amenities. The only issue was the pillows; all thick and hard (no "menu of pillows"). Breakfast was typical and sufficient. I would stay again when passing through Bakersfield.

"Great place to stay"

5
30/07/2016

We enjoyed our stay here; this is one of the nicest hotels in the 'Plus' category in my opinion. It's an older hotel with a modern upscale high end feel; very wide corridors, spacious rooms, nice decor.

"an oasis in Bakersfield, CA"

5
30/07/2016

I like this place very much and the people who run it and work there are wonderful. I got a little room on the second floor, with a tiny balcony and an interesting view of the creek, the waterwheel, and the path. The room was fine, plenty of space, no problems with the tv and wifi, and everything was clean. I had a mini-fridge. The complex is older and the management employs a lot of people to keep the place looking terrific. The breakfast bar is also well managed, clean, and the young man who sets it up is very polite and professional. The breakfast food could have used some soy or rice milk but I enjoyed the fruit and bagels. The grounds are very nice, we had no trouble with parking, its close to Amtrak, and walking distance to several downtown restaurants. I believe this hotel is like a lovely oasis in Bakersfield and the management and owners should be congratulated for the care and detail they put into the entire grounds. My daughter was sick when we were at the hotel and she found the bed comfortable and the room was quiet. Special thanks to these wonderful people as they found something I left in the room and mailed it to me. So, they are also honest. Oh, and if you read some of the reviews from 2016 you might read the one from the guest who complains that there are "flying bugs at night" that might get in the room if you don't close the door. Ok, that might be true enough but isn't that what bugs do? I don't see how the staff can be blamed that bugs fly at night. Oh well, I love this place and will stay here every time I come through that part of California.

"A good hotel"

4
29/07/2016

We only stayed one night in this hotel and it was a pleasant experience. Staff a reception was very nice. The beds were good and the rooms were clean. Breakfast was good. Staff was very attentive and pleasant.

"Nice hotel"

4
28/07/2016

This is a destination hotel, we were only staying one night, but it seemed like a nice place to base your day trips from. It is a large property with several buildings. Great breakfast with eggs (hard boiled and scrambled), fruits, breads, coffee, and a lot more. Property could use some maintenance but over all was clean with very helpful and friendly staff.

"One night stop"

3
27/07/2016

We stopped here for one overnight on our way to Yosemite. It was fine for one night--our room was clean and comfortable. The staff was friendly and professional. We used the pool to cool off and unwind after a long day of travel. The breakfast was well stocked, and there was plenty of room to sit. We had dinner in the Mexican restaurant that was attached, and it was very good. Overall, it was a fine spot to stop for an overnight, and I'd stay here again if we took the same route to Yosemite.

"Bakersfield Business"

5
24/07/2016

I try hard to avoid going to Bakersfield for anything, but when I have to I will always stay at this Best Western. The king rooms are outstanding, large, very clean and quite, surprisingly quite, the hotel was completely booked on this date and with all the people coming and going, I never once heard a door slam shut or hallway noise, very well built property.

"Stop over "

3
20/07/2016

This is a typical best western , if you are looking for a place to stay on your travel for one night This place will do. They could do some upgrading as the carpet in the room. , needs to be replaced. The breakfast is make you own waffles, cereal, fruit , hard boil eggs , coffee tea , oatmeal etc. the standard best western stuff. Coffee and tea in the lobby available . Again for a stop over place .

"EWWWWWWWWWWWWW"

2
18/07/2016

This place really needs updating and cleaning. The staff was nice and there is a restaurant attached that I'll review separately. I wouldn't stay there again. there are two parts to the hotel I stayed in the building that was not the main part and it made me question it's security.

"No elevator, one luggage cart!"

3
16/07/2016

This hotel has two separate, two-story buildings separated by a canal with bridge. Neither building has an elevator. One luggage cart, kept in the lobby, of yet another building is all there is! Huge hassle to walk back to get luggage cart, and walk it back to lobby and walk back to room, especially when it's over 100 outside. Hard to believe they don't have a few luggage carts in each building. So inconvenient and physically difficult. This is a warning so you don't get caught off guard like I did. Breakfast was nice, with eggs, bacon and sausage, among many other items, hot cooked oatmeal, not instant oatmeal for example. Some rooms have been recently upgraded, while still some others have yet to receive the renovations.

"standard place, but nothing fancy"

3
08/07/2016

This is not a bad place to stay if you only just need a place to sleep. The staff seemed kind of friendly, but seem annoyed. The hotel itself appeared somewhat dated and worn out. Although the rooms were clean and had no odor, the hall way had an extremely bad smell to it from the cleaning agents they must use and had a lot of stains. The beds were comfortable. The hotel is conveniently located downtown right across from the Amtrak Station. The free breakfast was fairly lacking compared to the rest of the Best Westerns I have stayed in. They also did not allow you to take it to the room even though our room had a kitchen. they have soap dispensers on the walls and when I went to press the conditioner, the thing fell off the wall and hit my child in the stomach that I was bathing. The business center is not private at all and could not print. If you are looking for a nice place to stay I might, pass this one by. If all you need is a bed to sleep in that is downtown then this might work for you. I most likely wont stay there again.

"I wanted to like it, but..."

3
06/07/2016

the first place I was ever told to not park my motorcycle under the entryway. Bikers beware, there are better places who will gladly take our money, especially since Best Western has a Harley deal. We walked out on breakfast, eggs were watery, and the overflow room was not air conditioned, it was only 96 out already. check around for better deals, BTW room was big and clean, slept well, pool was dirty.

"Great stay"

4
01/07/2016

The staff is very accommodating and the restaurant lounge is great. This place is a great stop on a travelers vacation. The shrimp were great! The staff was great. We will stay there again when we travel through Bakersfield again.

"Lovely setting"

5
01/07/2016

This is a very nice hotel in a great location in Bakersfield. There is a pedestrian walk adjacent to the hotel that follows the creek and ends at a park. The hotel's location is a block from the train station, with a Veterans Memorial across the way. There are several buildings on the hotel property, two story and very quiet. Ample parking is available next to your assigned building. There is a Mexican restaurant located in the hotel. We have stayed in this hotel before and since it has been remodeled it is even a better value for the money.

"Lovely hotel - nice pool and view of canal"

5
29/06/2016

Best western Plus is a goto option when travelling with children. Big rooms and good breakfast included make it a great choice. When we were there the promised doughnuts were replaced by pastries - our only disappointment. Loved Bakersfield- would go back to do more shopping in the antique/thrift shops walking distance from the hotel in the charming retro old town. Much preferred Bakersfield to Fresno.

"Great place to stay in Bakersfield"

5
26/06/2016

While Bakersfield was not my choice of place to be, I was very happy to stay at the BW there. The breakfast was the standard for BW Plus. The Mexican restaurant had a good happy hour and the food was great. Service there was fine. The room was very clean and the place is pretty new. I got a good night''s sleep and had a good breakfast. I will definitely stay there next time I pass through Bakersfield. The location is very good, and a safe neighborhood.

"Last minute reservation after unexpected vehicle troubles"

4
24/06/2016

Was traveling with 2 other couples and we needed a last minute room at 10:00 pm at night. The staff was wonderful- arranged 3 rooms for us- one with pets, one handicapped accessible and one regular. Room was clean and comfortable-clean sheets and towels. Breakfast was wonderful-hot waffles, eggs and oatmeal offered-wide variety of food choices. Quiet location. Would recommend.

"Family friendly "

5
24/06/2016

Stayed 1 night. Hotel was clean and simple. We used the pool before closing, my youngest son loved it. Room was clean, but without the microwave oven so it was little bit of disappointing, but we ordered pizza in room , so it balance out and it was ok. We loved breakfast! There was everything you can eat: pancakes, eggs, milk, cereal, coffee, yogurt, sausage, oatmeal. It was a great one night stay!

"Disappointing for a Best Western Location"

2
14/06/2016

We thought that a Best Western location would be ok, even in Bakersfield, but were pretty disappointed. The room was very hot when we arrived and felt more like a motel. The staff did not look very professional and the breakfast was not worth eating, even though it was free.

"Just a place to sleep"

3
14/06/2016

My son and I recently spent two nights here to attend a funeral. This is not a bad place to stay if you only just need a place to sleep. The staff seemed friendly enough and were welcoming and efficient. The hotel itself appeared somewhat dated and worn out. Although the rooms were clean and had no odor, the hall way had an extremely bad "nursing home" smell to it from the cleaning agents they must use. The beds were comfortable. The hotel is conveniently located downtown close to the Amtrak Station and convention center. The free breakfast was fairly lacking compared to the rest of the Best Westerns I have stayed in. The only fresh fruit offered were apples that were smaller than tennis balls. The scrambled eggs were watery and had a definite off taste to them. The second morning we opted to eat somewhere else. If you are looking for a nice place to stay, pass this one by. If all you need is a bed to sleep in that is downtown then this might work for you. I most likely will never stay there again.

"Best Western Minus"

1
05/06/2016

They call it plus because they put in new televisions and that's it. This hotel is in desperate need of a rebuild. I was disgusted to stay here. I will never stay here again. Hair on ceiling in bathroom, stains on ceiling, mold on walls, broken items in room, used condom under stairway at entry, uncomfortable beds, broken and patched doors in hall, and closed entry to hallway without notice to tenants. Very Very bad quality control of property = horrible management. Across street from Amtrak and lots of questionable characters going through property. Breakfast was average, plenty of parking, central location, good wi-fi. Nothing walking distance from hotel for food except hotel restaurant which was decent. See photos

BWHillHouse, General Manager at BEST WESTERN PLUS Hill House, responded to this review
Dear Valued Guest: Thank you for taking the time in providing your valuable feedback regarding your stay at the Best Western PLUS Hill House. Although it is never pleasant to hear of any issues on the part of our guests, this feedback does allow us to discover shortcomings and make improvements. I apologize for our failure to provide the level of service and hospitality you expect and deserve in the guest room. Your comments about your guest room experience has been discussed with the department heads and associate responsible, and I am confident you will see a marked improvement in your next visit. We are currently undergoing a significant renovation and we will definitely implement your feedback. We at the Best Western Plus Hill House pride ourselves in guest satisfaction and we care about each every patron. Thank you once again for taking the time to pass on your comments. I look forward to welcoming you back to a newly renovated property and provide you with exceptional care. Yours in hospitality, G. J. Zala, General Manager

"Good value and they allow pets"

4
05/06/2016

We were traveling with our small dog and Best Western was the best value for this trip. The rooms are comfortable, include a refrigerator and microwave and the staff were very helpful and courteous. The internet was a challenge but the front desk staff were very helpful and I had good connectivity the entire stay. .

"Great stay, great service"

4
02/06/2016

Stayed here 2 nights while visiting family. Location is central for getting around town. Very quiet. Excellent customer service. My king size bed was cozy & comfy. Breakfast was the usual. Landscaping is very nice. I enjoyed my stay & would stay there again.

"Great option near the train station"

4
30/05/2016

Very convenient, good option if you're arriving or departing by train. It's an easy walk across the street. Overall, I had a very good stay, with the only significant downside being the neglected fitness center. (It sufficed for the one night I was there, but it wasn't in great condition and would have been more of an issue for me if I had stayed multiple nights.) Other than that, it lived up to my expectations: friendly staff, comfortable room, good reasonable breakfast (scrambled eggs, oatmeal, cereal, etc.). The furnishings were a bit dated and showed some signs of wear, but not to the level that I considered it a significant downside.

"Bad beds"

2
15/05/2016

The staff are nice people and the hotel is pet friendly The beds were uncomfortable, the pillows were OK but the linens were mediocre. The city is really bad, I went for a walk with my dog around the hotel. There was a pretty church and synagogue and I walked there. I went onto one of the toilets and a homeless person was sleeping there. Bakersfield is so unsafe that people have to sleep in toilets! I make this trip almost every month and from now on I'm passing Bakersfield.

"Terrific Place"

5
15/05/2016

Our family stayed overnight and loved it. The staff was very friendly at both check-in and check-out. Our room was very clean and the beds were very comfortable. The breakfast bar was a full breakfast that included things like eggs, sausage, bacon, waffles, cereal, yogurt, etc. Lots of choices. Definitely a place I would stay again and recommend to others.

"Great Value"

5
15/05/2016

Very clean and good service and price was very good, Needed a place to stay for the night and was satisfied when I was able to check in quick and also had a good free breakfast in the morning. People were very friendly and helpful,

"Why is this a BW+? Pets $15"

3
14/05/2016

With no elevator and noisy in room floor AC blowing at the desk (among other issues), why is this a BW Plus? Also, website does not declare that pets are $15 per night -- after searching the website it says call for more details. Breakfast buffet does start at 6 am. Located on the edge of the central area. Probably would not stay here again.

"nasty"

2
14/05/2016

hotel décor is outdated rugs need to be changed and rooms need paint staff was OK but not exceptional breakfast was satisfactory but place was dirty when I visited it location was OK but no microwaves I rooms inconvenient if you want to heat something have to go to the main office, would recommend this as a last resort

"Great place to stay"

5
13/05/2016

This hotel is well worth the price. The staff is excellent, the room was comfortable, and the breakfast was very good. I stayed overnight for business and could not have asked for more. The location was great, there was plenty of parking, and anything you need is within walking distance. Great Mexican restaurant. I'd stay there again.

"Very nice Best Western"

5
09/05/2016

This is one of those real nice Best Westerns from the look to the feel. They are also going to remodel this fall which is amazing since everything is very nice, as is. The quality of service was excellent as well.

"Beautiful lobby, good rooms"

4
06/05/2016

My husband and I stayed here while traveling from Seattle to Phoenix. It's surrounded by a church, a Jewish temple and the civic center with a police station not too far away. I mention this because the "seedier" sections of town aren't too far away, but we felt safe here. The lobby is beautifully decorated as a sitting area with a fire place and "library." The staff was pleasant and very helpful when we checked in. We had a king room and it was spacious, clean, pleasantly decorated. It is a little older hotel but was still very well kept. The ONLY complaint, as has been mentioned, is that it's a 2-story and no elevator to the second floor. Because of a lung problem, I have a hard time doing stairs and we hadn't requested a first floor room. So if stairs are an issue, be sure to request a first floor. There is a refrigerator in the room but no microwave. The breakfast included some hot dishes like eggs, sausages and bacon as well as all the standard fare. We would stay here again if we were passing through.

"Bakersfield's Best?"

5
05/05/2016

Located near downtown, yet easily accessible from major highways, this was a very pleasant stay for us. The attached restaurant (with bar) has a very friendly and helpful staff and we enjoyed outstanding Mexican food for our dinner. Our room was large, clean and modern - we highly recommend this particular Best Western.

"A Pleasant Night"

4
03/05/2016

Probably the best pillow of our 8 day trip. After a long haul from Williams, AZ, we found the Best Western a welcome refuge. There was a restaurant attached, so we did not have to hunt for one. It was Mexican food, but we did not avoid it after several days of it early in the trip. I found the place comfortable. The only bad thing was my fault. I left something in the frig. I called but housekeeping tossed it out. My bad.

"business trip"

5
02/05/2016

this hotel was wonderful close to everythingand the staff went out of there way to please you the beds were very confortable and the room was very clean this was my second time there and will go back when I am down in the aera

"One-night Business Stay"

4
30/04/2016

Older motel. Room comfortable and quiet. Breakfast buffet was a full buffet. Quality was good. Overall, excellent value for the price which was low. Have stayed in three hotels/motels recently in Bakersfield on business. This was best for the money.

"Well rested and pleased with services rendered."

5
26/04/2016

This hotel looks out of place in a city setting. However, the actual experience inside was nothing short of impressive. Fast internet, newish pillows, comfortable bed, extra linens in closet, great shower and even had 2 refrigerators and a full kitchen.

"Large, clean hotel"

5
21/04/2016

This hotel complex is quite large, but it doesn't suffer from its size. Our room was very big with a nice bathroom/vanity area. We particularly liked it because it is pet friendly in an area that feels safe when you walk your dogs. The free breakfast buffet was very good, lots of choices. There is a bar/restaurant on the property which serves Mexican food (very delicious!).

"My dog loved it!"

5
21/04/2016

Located on a great path along a waterway. Hotel was clean and my dog Cooper loved it! I felt very safe also. Ate at the adjacent restaurant and it was delicious! Breakfast had so many choices it was difficult to choose.

"Unless you are travelling with a pet, look elsewhere"

2
16/04/2016

We ended up here because very few places in Bakersfield take pets. It was OK, a bit rough around the edges, but was reasonably clean and fairly quiet. The included breakfast was only OK, but the coffee was good. Unless you are travelling with a pet, you would likely be better off elsewhere.

"Super Polite service and very nice facility"

5
12/04/2016

When we are in the Bakersfield area and need to stop, we always stop at Hill House. Front desk, maintenance and family staff always are gracious, helpful and attentive. We travel with our dog and she is welcome and "feels at home" here. The rooms are clean, and comfortable. We understand that there is going to be some updating in the near future too. The breakfast is hot, well presented, and the room is pleasant to be in. No matter how busy (and this time it was capacity occupancy I'm sure) the staff is always willing to help and do it with a smile and friendly greeting. Oh, and it's a quiet neighborhood.

"A Great Place to Stay"

5
05/04/2016

This hotel is one that we stop at often on our way to visit family in southern California. We like everything about the place, especially the good service we get from the employees. We have stayed at other hotels in Bakersfield, but this is our favorite.

"Excellent stay"

4
02/04/2016

Very clean rooms with comfortable beds and great linen and pillows. Great sleep. Will continue using BW.The staff were very helpful in choosing dinner locations and if you forget to bring anything, they probably can supply it.

"One night stay in Bakersfield, Ca."

3
02/04/2016

The hotel is located about a ten minuted drive from Hwy. 99 and across from a busy rail line and a main road...hence a significant amt. of noise was evident from our room. noted a number of rough looking individuals near the hotel as well as a bus station as well. The hotel did not have a secured parking area despite being told when I booked with Best Western Int. The best aspect of our stay was the adjacent Mexican restaurant which offered good food at reasonable prices.

"As usual, a very comfortable stay"

4
23/03/2016

We stay at the Best Western Plus Hill House every year during the Bakersfield Fiesta square dance weekend. It is conveniently located near the fairgrounds where the dance is held and is always clean and comfortable. The included breakfast is nice and we experienced no problems during our stay, other than a missing light bulb that was replaced.

"Too pricey"

3
23/03/2016

Older hotel, some updates in rooms, no microwaves, had musty smell in hallways. Two expensive for what you get. Great Mexican restaurant attached. Odd layout of hotel, restaurant, building with rooms, etc. Wouldn't stay there again. Sorry!

"Excellent Hotel"

5
22/03/2016

We liked the hotel so much, we ended up staying two nights. It is across the street from the Amtrak station so is very handy for us train travelers. The staff was exceptional and the Mexican/seafood restaurant attached to hotel was great. Very clean rooms, comfortable beds and pillows. I always appreciate an in-room refrigerator and also a quiet A/C. The breakfast was good...plenty of choices. We will definitely stay there next time we're in town.

"Just "OK""

3
15/03/2016

After reading the reviews, and needing a room at the last minute, I figured we couldn't go wrong with a BW PLUS hotel. The staff was friendly, rate was good, but our room was not what I was expecting. It was very musty, not enough towels, there are NO elevators so make sure not to carry all of your luggage if you're on the 2nd level. The breakfast was just ok. Like I said, it's just "OK".

"This property is a winner."

4
01/03/2016

Nice property, close to everything in Bakersfield. Secret, little Mexican restaurant and bar behind the lobby: great drinks, very fresh, homemade food and excellent SERVICE by people who really care about your being there!

"Just average"

3
26/02/2016

Stayed here because the other BW in Bakersfield on I-5 was booked and we needed to book a BW for the spring promo. Otherwise we would have chosen another hotel. Room was adequate, the building is older so the only outlets were the ones on the lamp on the nightstand and small table across from the beds. Not enough for those traveling with their tech. The beds were comfortable, the lighting was awful, they are evidently into CF's because they weren't very bright, both in the bathroom and the nightstand. The bathroom counter was very small with only one outlet available since the other was for the provided hairdryer. The shower nozzle was wonderful and soap/conditioner/gel dispensers were mounted on the tub wall. We stayed on the top floor in the back and it was reasonably quiet. The property is in a sketchy area, and when we asked about walking to a nearby restaurant the desk clerk looked out and commented about the daylight and how we would be probably be ok walking. That comment led me to ask about parking lot security and we were told there was none and don't leave valuables in your car. Not very reassuring when your car is loaded for a long road trip. We ended up calling for take out delivery since we didn't want to lose our parking spot in a very obvious part of the complex which would have been difficult for burglers to get away with breaking in. The desk staff was pleasant, and business like, unlike the older woman my husband spoke to on the phone to inquire about availablity earlier in the day who was brusque and rather rude. Had it not been for the promotion, based on that phone call we would have gone elsewhere. Breakfast was mediocre at best. The waffle batter was sour and should have been thrown out. They ran out of oatmeal and after asking them to refill, they put uncooked oatmeal with some water into the crock pot with the leftovers that were in it and left it to 'cook'. Yuck. Pastries, cereal, fresh bananas. The eggs were the box type and had alot of water in the bottom of the steamer pan. But the sausages were great, best thing they had. We won't be staying here again if we can help it.

"Quiet in the middle of a busy city"

5
25/02/2016

Nice place but difficult to get to when all your travels are on the freeways. Big property with lots of rooms. Well stocked bar that even the locals patronize. Arrived during a maintenance carpet cleaning but desk clerk found a room to our liking.

"Very Nice"

4
22/02/2016

very nice . Friendly staff, nice location, clean and well kept. We would stay at this again. is a very nice place to visit. They had a lot to offer our family and it was warm and sunny.We loved the sights and scenes. The restaurants in Bakersfield were endless, and the wine was perfect. Nice place to visit.

"Road Trip North"

4
19/02/2016

Greeted at front desk by friendly clerk, advised of breakfast hours, Wi-Fi codes on door card envelope, asked if we needed a wake-up call in the morning, or if we needed anything else. Needed door card to enter entrance to interior hallway. Great security feature. Room was recently upgraded with new paint, bedding, and counter tops. Furniture must still be on order ? Carpet could stand a good cleaning. Room smelled fresh. Hotel apparently is pet friendly as they charge extra for dogs each night, and several times you could hear dogs barking. Our room did not have any animal smell to it. Exterior property is well maintained and landscaped. Plenty of onsite parking for cars. Located in older area of town - across the street from the Amtrak station. Noise is not too much of a problem although our room was on the back side of the hotel. We would probably stay here again if in the area. Staff was very friendly !!

"Felt like I overpaid"

2
12/02/2016

Everything was fine, but this is pretty basic budget hotel at a higher cost than the super cheap chains. Maybe because of the location, close to downtown, it was more expensive. But I did not really need or benefit from that. The rooms are basic with some extra amenities like a fridge, coffee maker, and iron. There is a Mexican restaurant and bar right off of the lobby. There are two buildings and the parking is a little tight, or at least was when I was here. The service was friendly and fast. The breakfast area is not large enough for the number of guests and was completely crowded at 7 AM. I grabbed a coffee and skipped the line. Its free, but not worth it. I will probably try someplace else next time I am in town unless there is a big discount here.

"Complete Package!"

5
02/02/2016

When we arrived we were greeted immediately, advised of amenities, i.e. restaurant and breakfast, given information for Wi Fi and totally welcomed. Our room was very nice, comfortable, and clean. Desk personnel on Saturday was very professional and courteous. Check out was a breeze. We felt very welcomed.

"great place to stay"

5
26/01/2016

nice hotel in a good area and has a great restaurant on property clean rooms good breakfast nice stall a place you can feel secure and conferrable feature pool, workout room, vending machine in hall and some things in office and a lounge area

"Old hotel across from Convention Center"

3
18/01/2016

If you need to stay close to the convention center this would be a good choice. If you don't, then there is no other reason to stay here. It is an older hotel with no elevator and in dire need of remodeling.

"Comfortable lodgings, terrific service!"

5
12/01/2016

My daughter and I stayed here primarily because it is "pet friendly" and we were traveling with our 50-lb. dog. The room was comfortable and reasonably priced, the breakfast satisfactory, and only a modest additional "pet fee" was charged. There is a long grassy median strip in the parking lot that was perfect for walking the dog. But what makes this place outstanding is the service. About 3 hours after we checked out, I received a call from the front desk advising that we (i.e., my daughter) had left a laptop in the room. While the hotel could not itself make arrangements to ship the laptop to us, I arranged with FedEx to pick it up. The hotel not only held the laptop over the long Christmas weekend until FedEx could pick it up, but the staff contacted me before releasing the laptop to FedEx because, since I was having it shipped to my daughter, her name didn't match mine on the hotel reservation. Such honesty, service, and attention to detail by both the housekeeping and front desk staff is very impressive! I'm sure that at many places, the laptop would have "disappeared." They've definitely earned my business when I'm in the area!

"Value received"

4
11/01/2016

This is really a downtown hotel with little in the way of restaurants and things to do nearby, but it is well run and quite clean. We had a problem with the sink and they fixed it immediately. The breakfast was really quite good and since we were rolling through our expectations were not very high, but we were pleasantly surprised and really very satisfied.

"All amenities in one location"

4
10/01/2016

Nice bar and restaurant on the property in addition to others within walking distance. Very adequate hot breakfast of eggs, sausage, bacon, waffles and assorted cereals and bread items. The rooms are interior rooms and were very quiet.

"Great Value in Bakersfield"

5
04/01/2016

My wife and I travel from Victoria to the Desert in southern california. Bakersfield is an ideal stop for our daily distances. The Best Western Hill House in on Truxtun is a great value for us. The hotel is well maintained, the rooms are spacious, internet service is strong, and there is a good choice of hot and cold items in a comfortable breakfast room. I would recommend this stop for all travellers.

"A good place to stay in Bakersfield"

4
03/01/2016

I recently had a trip that included an overnight stay in Bakersfield. I was thinking of staying at the Marriot but on my way I saw the Best Western right across the street and decided to just go into the lobby and check it out. I was pleased with the reception and I decided to stay at this hotel. I checked into a clean and well appointed room. I then went to the Restaurant Bar and had dinner. Food was O.K. but the service was good. In the morning I had breakfast (included in rate) and it was very good. I do recommend this hotel if you are in Bakersfield. Pretty good value and clean.

"The Best Way to Stay in Bakersfield"

4
01/01/2016

We stayed in Bakersfield on the way back from points north. We searched the Best Western website to find our best options and found 'Best Western PLUS Hill House' and we are glad we did. The rooms were very clean and included everything we needed. The staff were all very courteous. This hotel was extremely quiet even though it seemed fairly full. A hint: Lookup the 'The Hidden Cafe Bar and Restaurant' on O Street! Outstanding food and outstanding service. Just a little simple place but as a cafe or bar, this would be a fantastic choice! We'd recommend staying at 'BW PLUS Hill House'!

"Clean and friendly Staff.."

5
31/12/2015

Very friendly staff made our stay feel homey and will stay and recommend to others! We stay at BW on majority of our trips bus/pleasure for the great service and exceptional staffing... now as our children are adults and traveling they book their accommodations with BW due to the great experience as children running in the halls, great breakfast and just being a fun, clean, safe, nice place to stay!

"Nice"

4
30/12/2015

GOOO OOOOO OOOO OOd hotel. . . . It saves us money on buying breakfast. . . The staff made sure that we got the room we asked for. . . . . We asked for special room ( down stairs, near the front desk, near the swimming pool, smoke free, not near guests with pets because of allergies )

"Same good service as always and dog friendly"

4
28/12/2015

Stay here on our annual trip down to Cabo and always find the service to be very good. Rooms are a good size for us and our two dogs and there is an exercise room in one of the buildings - nice addition to hotel. Plenty of good restaurants within waling distance and an area for dogs to "do their thing"..

"Pet-friendly"

5
19/12/2015

Located on a park with an urban river passing through, and close to places of worship and the Convention Center, we always look forward to our stay at Hill House, and their continental breakfast (with bacon and eggs last time). The staff are uniformly friendly and helpful, the rooms clean and well-lit.

"Conveniently located near the Amtrak station"

4
15/12/2015

Older facility kept in good condition and very conveniently located right across from the Amtrak station. The hotel restaurant was descent and the hotel offers breakfast as well. I'd recommend this property if you are in town for the night and traveling by train.

"Drive right by this hotel you would be more comfortable in a box in an alley"

1
14/12/2015

We have stayed at this hotel every year this being our 3rd year when we visit town for a yearly party and we will never stay here again. It has cleanliness issues. You could live off the carpet under the bed for a year if there was ever a natural disaster. The door let so much noise and light under it and around it we felt we were sleeping in the hallway. The included breakfast I don't think my dog could stomach it and we left and went out for breakfast. Don't get me started on the front desk staff! Shouldn't English be the first language of anyone who is serving the public or at least a very good understanding of the English language with an understandable accent. We could never get a straight answer on the Wi-Fi and we were told they would email us a receipt and it has been two days and still no receipt. At least that is what we thought he said!

"Not a Plus."

2
05/12/2015

It was the worst Best Western Plus I ever stayed in. Room not up to standard. Dog crap in parking lot which I step in. I give it 2 1/2 stars. Never stay there again. There were other things not very good.

"Nice Motel"

4
23/11/2015

Good value and centrally located. Will allow pets for a fee. The breakfast was excellent and more than just a continental breakfast, Only problem was that the soap dispenser in the shower was empty and I couldn't call the front desk while I was taking A shower. The area behind the motel was beautiful and worth exploring.

"Consistently clean and value-priced"

4
09/11/2015

Stayed here for the fourth year in a row in early November on our way to Palm Desert.The rooms have always been clean,spacious and comfortable.Staff have treated us well and will do what they can to please the customer! Pricing is within reason and should remain at this level in order to keep attracting the travelling public. Will keep returning if they keep up their quality and price point!

"Just OK not sure it warrants a BW Plus designation"

2
03/11/2015

We stayed here for one night en route to Palm Springs. The reception staff are very friendly and welcoming. The room itself (133) is a bit tired in need of renovation as is the rest of the hotel. A bit disappointed because of its designation as a BW plus hotel. Will look for something newer and fresher on our next trip. Also some of the nearby areas are dodgy. We went to the Albertsons on Brundage and the liquor is locked down and we didn't feel comfortable there. Never been in a grocery store where the liquor is locked down. Hmmmm. Didn't try the onsite restaurant but I heard it was very good. Pet friendly hotel which is great for us.

"This is a wonderful place to stay"

5
03/11/2015

I loved staying at this motel although there was no elevator to the 2nd floor. The restaurant was adequate and the room was very comfortable. The location was great for us as access to the interstate was perfect. A very good experience for a weary traveler.

"OK"

3
01/11/2015

We've stayed here several times and the staff is ok. The restaurant is very good. The facilities will need a thorough remodeling soon as the rooms are very dated. Quiet area to stay. The location is close to government offices but the property is in a lower value area overall. It's a fair value all things considered.

"Perfect for our needs"

4
27/10/2015

This was a stop over on our cross country trip. Hotel staff were helpful in providing information on a place to eat. This was just an overnight stay on our travels. Hotel staff were friendly. Facility was clean and based on our research this was a good value for our money. Breakfast was the usual faire but there was a good variety.

"Best of the BW hotels"

5
25/10/2015

Great hotel at a moderate price. Very clean and up to date, great staff, good breakfast. This hotel could teach a lesson to most other BW on how to run a good business. I never consider anyplace else in Bakersfield.

"Great stop-over"

5
20/10/2015

Have been staying here for the last three years. Staff are very friendly and helpful.Rooms are spacious and quiet. Breakfast is usual Best Western and quite good. Plenty of tables and chairs in breakfast room. We use this hotel as one night stop-over and Re very happy with it.It is also non smoking and has a good size outdoor pool. Will use again.

"Stay away"

1
12/10/2015

Booked room last minute on trip home from LA, checked in approx. 1AM. Room was almost 90 degrees and took about 45 mins to cool down. AC unit was so loud we had to turn the volume of tv way up just to hear over the AC unit . Found a bug crawling in the bed, so could hardly sleep after that. If it wasn't so late and we weren't so tired, would have requested a refund or room change. Took cool showers in morning, no hot water left.

Tripresponse, Manager at BEST WESTERN PLUS Hill House, responded to this review
We are always here to help our guest.

"Bakerfield OES"

4
09/10/2015

Great except when asking me information already typed into the reservation record. You can ask for confirmation of what you read but do not start from scratch when I know you already have it. Wasting my time.

"A taste of India-Don't come here"

3
29/09/2015

This motel seems to be family run without the training of a competent Best Western Motel. The motel is fairly clean, but our room had a good amount of black mold in the shower. We put the rubber mat out in the hallway hoping a cleaning person would see it. They didn't. The management is unsure of what they are doing.

"Good stay"

5
24/09/2015

Stayed one night, check in smooth, king size bed, room and bathroom excellent. Air conditioning good with room thermostat. Only niggle maybe some sounds proofing round the door, noise & corridor lights shining through round frame. Would stay here again.

"Nice hotel in Bakersfield"

4
24/09/2015

We found this hotel to be clean, well lit (at night), with friendly staff. The breakfast foods were about the same as others - if you are wondering about their breakfast. Had asked for top floor and that's what we got.

"Visit with the Grand kids"

4
24/09/2015

This is our second time staying here this year. The staff was very accommodating & the room (had the same one both times, requested a handicapped room) was very clean & it had two queens that were very comfy!! Mini fridge in room is great for food that we travel with & bottles of water. We meet our grand kids here & have pizza delivered at the pool so the kids can swim & have fun! A hot breakfast in the morning & it's delicious! Scrambled eggs, sausage, waffles, toast, bagels, muffins, fruit, yogurt etc. Good coffee & fresh juices! The breakfast room is so nice & clean! This is going to remain our hotel when we visit our grands here!! Reasonably priced too!!

"Great Hotel"

5
15/09/2015

We received good service, room was large, bed comfortable and very clean. Breakfast was included with a variety of items to choose from. Staff was very friendly and efficient. We even got a windshield wash offered.