Best Western Plus Hill House

This is my go to hotel when driving from Southern California to Northern. They are great at the front desk. The beds are really firm and comfortable. They have a nice pool and are adding guest laundry soon. Would recommend.

This is a hidden gem in Bakersfield. It is a true Bakersfield experience to stay here. The staff is consistently welcoming and attentive. It is a historic location and naturally has all the charm you would expect from one.

Clean, comfortable rooms with large TV and multiple viewing options. Have stayed here many times in different rooms, and the air conditioners worked well in each room, and the amenities include a microwave, and generously sized refrigerator. The beds are very comfortable, especially for a hotel. The grounds are kept clean, and the pool is nice. Excellent security fencing around the property to keep out those not staying at the hotel. Front desk staff is always friendly, efficient, and kind. This is a wonderful place to stay in Bakersfield, CA.

This hotel is run professionally. The rooms are modern and clean. The staff is friendly and does their best to provide a safe and comfortable stay.

DOGS!!! Make sure they do not put dogs next to your room! We were kept awake several times because they put dogs next door to us even though the place was half empty! Who puts dogs in the middle of a hotel? 2AM, the neighbor slams his door as he walks his 2 dogs!!! AT 2AM!

This hotel was a lucky find. I needed last minute accommodations, and this spot provided all comforts at a very reasonable cost! My building was dated and did not have an elevator. But my room was totally renovated, including the bathroom - modern, clean, beautiful, and comfortable. Big screen TV, mini fridge, and a terrific AC unit. Staff was SO accommodating and helpful! Lobby snack bar was a nice touch, accessible 24/7. I also discovered there was beautiful park just behind it, Mill Creek, and the Bakersfield MOMA as part of it, and good restaurants, all in walking distance. This hotel is in a great little nook in Bakersfield.

Very clean & fresh bedding combined with nicely cooled room made for a very good night's sleep. Bathroom, room and general surroundings were also very clean.

Just stayed the night as we came to Bakersfield to see a concert at World Records. (Great concert and venue!). Front desk woman was very helpful and very friendly. Everything was comfortable and clean. This is our second visit and we will definitely stay here again whenever traveling to Bakersfield.

picture make this place look amazing. Pull back the sheets and old carpet, outdated rooms, dim lighting, stained carpets, musty mold odor, poor staff response, etc. Tried to check out the room, however was booked prior based on other BW excellent stays.

Staff are pleasant and welcoming. Rooms where very clean and nice. New TV difficult to figure out how to work. Disappointed with breakfast, $10 per person, including child. Pool closes early. My grandson was looking forward to swimming before bedtime. We arrived at 845pm, pool closed at 9pm.

Every time I come to this hotel, I get welcomed by sweetu at front desk with a big smile. She's so welcoming and accommodating. The rooms are always so clean and smell good. I've stayed at this hotel many times and never had anything negative to say about my stay, employees or the property.

We requested a quiet room and the desk clerk was happy to accomodate us. The only noise we heard was people talking, but couldn't tell if they were in the hallway or if it was a TV in a neighboring room. Room was large and clean. Bed was comfortable and had nice linens. We appreciated the fenced in property, but the lot is a little tight.

DO NOT BOOK. They are thieves. I called the day before the reservation date to resolve an issue with prepayment I even spoke with the district manager, Zala Ghanshyams. The issue was not resolved beforehand. I made a de cision to stay at a different hotel. I drove past this hotel. It was obvious the security gates were there for a reason. I was charged for a 2 night stay and a pet fee and never stepped foot on that filthy property. They and Best Western as a company refuse to refund my money.

I live in San Diego and work at The Best Western Plus Marina Gateway as the Night Auditor I was there for a funeral I must say the Hotel was super cool I wish I could of stayed longer everything was just fine it was a few minor things that could be updated the stuff was super polite yes I will return

The room was clean and well maintained. Make sure you have your key card on you for your room. You have to scan it to get into the building where your room is and they have a wrought iron fence and gate that if you come in after 9 pm you have to scan your room key.

We have stayed at this Best Western repeatedly and are always very satisfied with our stay. The hotel is very clean and quiet, staff is very friendly and for us it is conveniently located. It will always be our stay on our way through Bakersfield.

Be aware that this Best Western Plus charges for the breakfast $10 per person. We choose Best Western Plus because of the free breakfast. We did not buy the breakfast so I cannot give a review. But just be aware if that is something your looking for. Also the hallway and stairwell were really dirty. We were worried that the rooms would be the same but they were clean . Don't think we would stay at this hotel again.

Dirty towels in the closet, room was 86 on check in and never got under 71 in 3 days. Manager warned me not to complain..... to anyone but her!! Have stayed here many times before and it is getting a little worse every month. I am a business traveler and stay in hotels 100+ nights a year, WiFi is poor (most malware and virus programs will warn you not to connect) and signal is timed so it just shuts down after a while- pretty tough on a business traveler. Room AC is on a occupancy sensor- front desk will advise you to move around every 5 minutes so it doesn't shut off...? This is my last visit here.

This was a quiet comfortable experience. The staff was kind and helpful, very accommodating.The breakfast was pretty good, and they had never ending fabulous coffee and tea. The hotel is in close proximity to the convention center, only a short walk.

We chose this place due to the reviews. Our usual brand hotels reviews were absolutely awful! I am so glad the reviews were spot on. The room was immaculate. Sheets, pillows were clean and comfortable. The room must have been sound proof. We didn't hear any outside noises. Air-conditioned was cold, which was perfect...especially when it was 104° outside. I normally take photos, but didn't this time. The website photos are accurate. Highly recommended from this couple.

The room was dirty especially the bathroom, with hairs in the bathtub, it looked like the housekeeper doesnt do a good job at cleaning the room. The manager should make sure housekeepers are cleaning properly, We stayed 1 night we were so tired, it was over 100 degree weather and ac wasnt working it was either full blast cold or we had to shut it off completely. All we wanted was to rest because our car broke down in the middle of our trip. We left very early never coming back. Photos to show how disgusting it was.

Good place to stay, very comfortable beds and good freshly cooked breakfast. Very friendly staff. Very accommodating as regards our requirement for a ground floor accessible room. Easy to park and unload the car. Secure car park at night.

This hotel is right in the heart of downtown and next to some of the most popular restaurants and convention centers it offers quite and comfy rooms and has an outstanding staff that are ready to help you the night stay was delightful and comfortable do highly recommend this hotel

We have stayed here a few times over the years. Staff is friendly, and the rooms are clean and spacious. The parking has limited access so safety is not a concern.

The hotel is a great value for the money. The pool is great and the rooms are clean and sufficiently stocked with amenities like coffee and tea. They also have a coffee and tea machine free for guests in the main lobby. My family and I always enjoy the great pool and simple but sufficient exercise room.

On the edge of downtown, this hotel is clean, and well maintained. The design approach is fun and professional. Staff is friendly and welcoming. Quiet area and close to the train station. Excellent value.

We stayed here on the first night of our cross-country road trip. Good basic hotel. Clean and comfortable, pet-friendly. I did tell them the room smelled of mildew (or air filters need to be changed?), and received a response from management.

If you have allergies or asthma, RUN. The entire place has a disgustingly strong/heavy smell. It's almost like a bottle of cologne was dumped everywhere. We were confused as to why the place smelled so strongly, until we got into our rooms and could immediately smell mold. We immediately opened the window & ran the fan, but it did not do much.

It was a great stay. Great rate florear location accesible to all activities dinner movies pool definitely recommend this location if your ever in Bakersfield. I always stay here when I visit

This place is suppose to be a Plus but is closer to being a SureStay. Just the fact that they want to charge an extra $10 for breakfast completely turned me off. I stay at BW about 50 to 60 times a year and I am in their top tier and this is the most ridiculous place I have stayed. Also, I am not fond of the places that allow pets. The stairs were pretty dirty. The room was just OK. Do yourself a favor and stay somewhere else.

The staff was friendly and kind. Welcomed by a nice employee. Woke up first morning and there was a roach on the wall. Thought it was a spider and didn't bother me until I went to remove it and it was a roach. Let the front desk know of the bug and he offered me to switch rooms. Nice offer but who knows what is in other rooms. Declined and just asked for the room to be thoroughly cleaned. Also weird there was only one way in and one way out. Walking or driving.

Clean, quiet, comfy, spacious. Standard amenities of in room coffee, refrig, microwave. Good free WiFi.Got great price, $50 off with BW coupon.

We stay at the BW every time we drive through Bakersfield. The location is perfect for our trips. The hotel is clean and comfortable. I would always recommend this Best Western.

Unable to access BW reward site so we called hotel directly and told them I was handicapped and they gave us a ground floor room. Friendly and helpful staff. Greeted us every morning with a smile. Nice

First allow me to start with the front desk guest services. Impeccable! They are kind, welcoming and elegant. Even in the face of hecklers, they maintained a demeanor that was consistently poised and kind. When checking into the room, the cleanliness is immaculate. At most hotels they usually distribute little teeny tiny soaps, shampoos and conditioners, that if someone with long or a lot of hair would have to ask for a bunch. However at Best Western Plus they had full dispensers of body wash, soap and conditioner that smelt so good. It did not feel or smell cheap. The pricing was very fair, it did NOT feel like they were in the business to grab money from peoples pockets. It felt as though they have established a homey and comforting environment for everyone that is away from home. The property is clean and the staff are so friendly and easy to talk to. Also just as important, the coffee was so good. It is easy to tell when a coffee pot has not been cleaned in a while or it is old or reused grinds.. the expresso they have in the front office was so austerely fresh that it could boost you through your whole day with one or two shots.

This place seemed a little overpriced, but the staff was very friendly and helpful. The room was clean and comfortable. The breakfast was ok, but I expected a little more out of a BW Plus. We would stay there again. The workout room was pretty small and cramped

Our stay at the BW Hill House was very pleasant. It was clean, the people were friendly and helpful. Breakfast at the small Mexican restaurant was delicious, we had the breakfast burrito and it was delicious. We will stay there again next week and every time we should find ourselves in Bakersfield.

Please help with the acount made booking same day and cx with in min but was not able to cx pleade help I will really appreciated Try to call the hotel but no one ever ansemwer and jaut Try to call customer service and was referred to send email or just call next day

My wife and I stayed in a ground floor room with our dog. It was great-spacious (we had a queen bed), clean, well appointed, and well priced. The hostess, Sweetu, was very friendly and helpful. We stayed two nights a week apart. Sweetu remembered us upon our return! And made our stay very enjoyable. We had breakfast both mornings before our departures and they were good.

The mattress needs to be switched around because the side that is closest to the lamp sags and is uncomfortable. You cannot turn on the light in the bathroom without the noisy fan going on. There is no list of tv channels or instructions for the microwave . I was surprised to find out that for a Best Western Plus you have to pay an extra $10.00 for breakfast and you could not get breakfast until 7:30 in the morning. The outside photo of the hotel does not represent what it actually looks like. All the downstairs rooms are for guests with pets, there is not elevator and if you have issues with your knees or you are a senior citizen you would have difficulty climbing the stairs.

Hill House allows dangerous people on property, without even a "no loitering" sign to deter them. But they do post signs warning guests that public access cannot be controlled, even though it is surrounded by a prison fence with only one entrance. So I wasn't surprised when I saw that a break-in occurred. Other less expensive hotels in this neighborhood have significant security systems and guards, but here all you get is excuses and locked gates which make things more inconvenient for guests. Even the canal gate to the cold dirty pool was locked (which is the one gate in the entire facility which might only be convenient to guests). The reason for this hotel's attitude eventually became clear, when I was solicited by a loitering vagrant who told me he was staying in a room here. It seems that the hotel benefits financially by housing vagrants (and, apparently, prostitutes). Extremely noisy people were in the hallways both nights at 2-3 am. The ice machine didn't work, and seemed to be permanently out of service, but they didn't even bother to put an out of order sign on it. For the most part the facility appears to be very nice, and their staff seems very nice, but to me that's like lipstick on a pig. I have stayed at Best Western hotels in various areas, and this was definitely the worst Best Western experience I ever had, though the hotel appearance (and cost) was above average.

Ask for a lower room in the first building for my disabled husband and was told the room keys were already made and we could not change rooms, I didn't want to argue with the rude front desk girl. I should have but she was not being nice and we needed a place to stay for the night. There is only one way in and one way out! all the gates were locked. What if there was a fire in the second building across from the bridge there would be no way out! I'm sure that is illegal you may want to check with the Fire Dept.

The hotel was average in cleanliness and amenities. Nothing exceptional about the place or service. Nothing to complain about. It was a hotel room of adequate construction, cleanliness and service. I would likely stay there again, but would never consider it a destination in and of itself.

I always try to stay in Best Western Hill House as I know the facilities will be clean and orderly, beautifully up-to-date and as I'm traveling by myself, I feel safe while staying. I highly recommend staying there.

The area was sketchy but the hotel was just as bad! The owner was rude and didn't say hello upon me arriving. The staff then put me in a room that was filthy and did not lock!!! The area was surrounded by homeless and drug addicts! I tried calling the front desk to ask about the thermostat saying error and the door the phone did not work! The lounge chair in the room was riddled with stains and what looked like human fluids smeared all over it. When I went to the front desk to ask for a safe room the girl said "oh yeah I think you have to slam that door closed." I explained I did try that and it still did not work. The next room I was put in was not as dirty. I did not feel safe here. The ice machine did not have any but a sign saying to try the next two buildings for ice. Who has time to go looking for this in 100° weather. The other guests were very noisy and slamming doors well until 2:30am. Definitely the worst Best Western stay I've had.

I have stayed a lot of places and this one, by far, is the Absolute Worst. The staff was inconsiderate that the door they were exiting was next to a guest room (mine) letting it slam at 6:30am over and over again. The pool was Nasty and the owner/GM was useless

When I went on the app and according Tripadvisor it said free breakfast. It is NOT. $10 for crappy hotel food. Be careful and read the hotel room description. If it is not listed, it is not available. I am assuming they charge for the gym too, because it is not listed on the room description. Customer service is rude. Management are obvious cheapskates in how the hotel is managed and run. Water is disgusting. To buy a bottle of water you have to call staffing to open a door to buy a water bottle from a machine. Snack vending machines are empty. I was actually starting to like Best Western and was considering to use them for my main hotel when I travel. No more. I am done with Best Western because of this place. When I go through Bakersfield again, I would sleep in my car before staying here.

We paid for our room and our BFFs room for a birthday trip to see a comedy show. I called ahead of our arrival to pre-pay for the room because I knew our friends would try to pay for their own room and I thought they might arrive before we did. The representative at the front desk said she couldn't run the card without having the physical card. I told her their cancellation policy says we will be charged if we don't show up, so why can't we pre-pay? They wouldn't have my card in that situation. I asked for the manager. She was rude as well. She gave me the same story and told me she was very busy. I had to interrupt her to get my message across because she wanted to hang up. That conversation ended with her agreeing to charge the room. We got there before our friends did and they, in fact, did not charge the room. Thank goodness we got there first. Our friends stayed in one building and we stayed in the other. I didn't see any rooms connected to the lobby. And, as someone else mentioned, the building with the water wheel is not part of the property. That was one of the deciding factors for choosing this hotel. I looked for it every time we drove over the canal (the one-car wide bridge that looks like a nice water walk) and never did see it. This place isn't worthy of the Best Western name. It was more like a cheap motel. Both buildings had an old/musty smell. The rooms were updated with a hard floor but that appeared to be the only update. The carpet in the hall leading to the rooms was tattered. The rooms don't have blackout curtains, only wooden blinds that let in a lot of light. The bathtub in our room appeared to have been refinished with a paint-type product to give it a new look. That only works until the finish wears off, which it did. We could see scratches under the "paint" where it hadn't worn off. Free breakfast is advertised, but they stopped offering it July 1st. That was one reason we chose this property. They will sell you a breakfast coupon for $10 to be used at the Mango Haus next door. We went to Donna Kaye's Diner and had a wonderful breakfast instead. Our friends found used bed sheets hidden behind the chair in the corner of their room. They were glad they brought disinfecting wipes at the last minute because they had to use them to clean wet sticky messes on the desk and counter in their room. Disgusting! There was apparently a smoker in their room because they found a cigarette burn on the table. I'm a platinum member and we were not given free bottled water as some BWs do, only a "thank you for being a platinum member" at check in. Just words. We paid $4.00 each at the vending machine for 2 bottled waters. This experience is making me rethink ever staying at a Best Western again.

Hotel called at 1pm to inform me that the ADA room I had booked 6 months prior was given away and they had a room available for us BUT one that wouldn't sleep 3 people, no roll-in shower AND the sink didn't work...but we could stay in there.. hey right!!! No way to wash hands (in a wheelchair), brush teeth, etc!!!!

Helpful staff, clean room and very comfortable bed.We stayed here for a concert at the Mechanics Bank Arena concert and the price we paid was well worth it. We will definitely stay here again and have already booked two more stays.

You will be excited to stay at this location. You will not be disappointed!!!!! When we arrived the staff was helpful. Our room was clean as well as the property. The property is protected by a nice fence.

We chose this hotel because we were attracted to the proximity to Mill Creek Park. The sound of the "creek" canal waterfall was wonderful by the pool, and the view of the mill was very appealing. However, it was difficult to access the park from the hotel, due to high fencing around the entire property. I realize that there were security issues in the area, but some card operated gates would have been helpful to access the trails along Mill Creek. The room was clean, but the air conditioning fan was quite loud.

Unfortunately, our stay wasn't great at all. We stayed in the hotel unit situated on the other side of 'the bridge' and the whole place smelled like mold, our room included. There was a sign on the AC unit that said to only use the control unit on the wall instead, but those two systems didn't talk so used the AC system directly (I told the front desk about this problem). The pool looked extremely uninviting. And, the water was not hot but barely lukewarm (another party complained about this too). There were two individuals working the front desk, and one (the manager) was a bit snippy with the customers. The neighborhood was fine though, and the new restaurant connected to the hotel, Mango Haus, was fantastic.

The Best Western Hill House is in an excellent location to the Mechanics Bank Arena. It is a clean and comfortable accommodation--at a better price value than other hotels nearby. In the past, the hotel offered a complimentary fresh-made hot breakfast to guests.

This locations idea do a breakfast is a bag with items like yogurt banana granola bar and water. If you have dietary needs stay some place else.rooms are clean but my tv didn't work correctly . Staff is nice but without power for change.

Clean room, easy access interior rooms. Bathroom cabinets could be updated but overall an affordable place to stay when in Bakersfield. Within walking distance to the arena and the courthouse. Easy access with a little drive to 5 and 99. Affordable and efficient. Not much else nearby without a car.

The room was clean, the towels were also clean, the bedsheets were clean as well and I had a great experience overall. There was no noise even though it was raining at night and check out was a breeze.

This hotel was great for our family of three — stopping halfway between Palm Springs and Oakland. It is well located with lots of places to go within walking distance. We had dinner and breakfast nearby and hit the road. The room was comfortable— good beds and the window opened. The staff was very nice and helpful. We would go back.

After making the reservations and being told that this hotel had a free complementary breakfast with the stay, come to find out that their kitchen facilities were under remodel and only got a granola bar, a bottle of water and a bruised banana in a brown paper bag. This was obviously not communicated to reservations by the hotel and so reservations was not able to tell the guest. I have come to expect hot breakfast and good to fair food from best western hotels. Had I known this I would have made reservations at another Best Western in town. Also being that we had a service dog I feel that the room was a bit out of the way and put an extra burden to move kids and Service K9 from parking lot to room. I have come to expect that with a service K9 and with kids most Best Westerns put you close to the parking lot for ease of moving a large group. Not happy with this stay

We arrived very late (after 11pm). Front desk attendant was very polite and helpful. Check-in was easy. Room was clean, spacious and comfortable. They had the heat on low already, so the temp was very comfortable upon entering, which we really appreciated. The surrounding neighborhood was quiet and clean, we felt very safe. The only reason we give 4 stars instead of 5, is because on the website it says they provide a full, hot breakfast, but in reality the are only doing grab and go bags, and because the walls are *paper thin*. We could hear the entire conversations of the people in the next room with 100% clarity. Not really a big deal, and if I could give 4.5 stars I would. We would stay here again.

This is the 2nd time we have stayed here. Beds are very comfortable, shower is adequate, Rooms are inside the building, feels secure. This is an older Best Western and is very satisfactory for a place to sleep and feel safe while there.

Updated clean quiet hotel. Near business part of town with restaurants a little bit away. Nice staff We are traveling from Oregon to Arizona so this was a nice stopping place. On this Sunday after Thanksgiving, the roads were crowded so driving a little more stressful than normal so it was nice to have a comfortable place to crash.

The decor of the room was excellent. I was expecting something else and was totally blown away. The bed was so comfortable I instantly fell asleep. The pillows were so fluffy. I will definitely stay here again!

Responsive front desk who assisted locating on line mountain pass reports and updated me on pass closures. Offering Clean, Comfortable, quiet rooms that are quite adequate. I would stay again, but not recommend to anyone looking for updated, pristine accommodations.

This property charges $30 per pet, $60 for our two small dogs! no dog area we could find. Hot breakfast although the bag breakfast was ok with fruit, bottle of water, breakfast bar. We will not stay here again

Hotel is convenient for concerts. We took the train, walked across to the hotel, walked to 18th street for dinner and then walked to the arena. The hotel was clean and the front desk clerk was very nice. We wished the restaurant next door had been open but it's bring remolded.

Booked a reservation with BringFido and came in from Highway 99. Drove through what appears to be a sketchy part of town. Arrived at location and saw a fence around the parking lot and a gate. Not promising. Do you lock the gate at night I asked? “No” was the reply. Why do you have a gate then? Well, people check-in late. Very safe part of town we were told. Then why have a fence and gate? Checked in and was told to take everything of value out of the car. No can do. Moving to another state for 4 months. Not a lot of cars in the parking lot. Wife did not feel safe in this area so we left to book a room at the La Quinta Inn by the airport.

Clean up to date room. Felt safe on property. Staff is excellent. Although, I didn't bring my little dog...I saw that hotel is pet friendly. I've stayed at Hill House several times over the years. Only downside for me was not enough T.V. channels, but I can live with that.

A pleasant surprise,. A short walk from the Amtrak bus/train station. We were on route from San Francisco to Las Vegas. Rooms very comfortable and clean. Ice machine in hallway. Check in staff very helpful. Felt safe Bagged breakfast supplied. Short walk to restaurants. These Australians would stay again.

The room was big, we had an end room, so we had a sliding glass door, which was extremely convenient for loading and unloading your vehicle! Room was clean, bed was comfortable, they have a pool, but no hot tub. Our bagged breakfast was actually very good: Yogurt, banana, granola bar, muffins, coffee, etc. The staff was very nice, very helpful. We'd stay again!

First time at the Hill House in Bakersfield. I was very happy with the room, property and pool. The beds were comfortable, the room was clean & air conditioning was perfect and the staff was super friendly and welcoming. As always.... thank you Best Western!

Room was nice as always although I did have to move to the middle of the bed as the mattress was starting to breakdown on the outside. Barking dog next door and arguing couple next door were a minor annoyance. First time in like 10 stays that I have ever heard anything through the walls. Not a dealbreaker as you never know who is checking in if you run a hotel.

The guest room was clean, comfortable and quiet. The room furnishings have been updated. The desk staff was friendly and efficient. We travel to Bakersfield a few times per year and we would stay here again.

I've stayed here twice and I love this place. Quaint and comfortable. Friendly staff. Food is...okay. The rooms are comfortable and homey. Too bad they don't serve beer. The pool was still open, which was nice.

This hotel had bed bugs that left my friend with marks up and down her body. And the door barely locked and could be pushed right open. Not safe and bad service at front desk. Plus their to go breakfast was trash. Do not stay here.

I stop at this hotel on my way up to Northern California at least 6 times a year for the past 7 years. They never disappoint. Even during COVID they went out of their way to make sure my stay was perfect. A great check-in experience with the front desk staff and the manager is really nice. She even members my name, not many hotels can say that and I am on the road a lot. The rooms are always clean and the breakfast cooked hot in the restaurant is fantastic. Obviously I hight recommend this hotel.

My room was clean and the grounds were clean. The location is good but their are homeless people close by. Just don't walk around at night. There was plenty of parking. The restaurant next door went out of business. My only issue is they don't serve breakfast. Instead they give you a to go bag with water, yogurt, granola bar, and doughnuts. I wasn't expecting this.

Good unfortunate no hot breakfast. No variety for breakfast only bag to go. Rooms clean. Have dispenser for soap, shampoo and so on... wish matress thicker my friend said it was ok. Wish had a better remote control for tv

Wonderful, comfortable clean safe hotel.i would recommend this Best Western to everyone, what a great place located in a great neighborhood.this hotel offers a safe stay in the downtown heart of Kern county

The pool and bedroom facilities were great. Excellent value in terms of space and facilities as usually provided with a Best Western Plus. It was however a jarring episode when we went for breakfast. It was a Dickensian experience by comparison. You are firstly allocated a voucher by reception. Your key card and name aren't suitable here. There is a unique arrangement of coffee and tea being allocated in an entirely separate location. Like a game, you are expected to go on hunt. You have to walk a lengthy corridor in the opposite direction across the front desk and down to a separate section. Past a lounging area before you can reach a coffee decanter. For some reason these portal thermal jugs must remain in this specific area. Power points don't appear to be the issue for the separate location. You are also rewarded with three types of coffee mate for your efforts. Once you make your way back. You can have one Orange juice. Attempt to ask for more and you will reenact the orphanage scene from Oliver Twist. It appears to be incredibly valuable form of concentrated juice. It is held in the back out of sight and the usual expectation is that you are allocated one cardboard cup. You are given a choice of burrito or continental vegan diets aren't advertised. Be careful of the potatoes if you chose burritos. Some of the chunks are still fresh from the ground and didn't have chance to be fully boiled. Do not expect eat anything on a plate either. They prefer single use cardboard. In summary this Best Western Plus breakfast experience was a Best Western Minus for us.

My neighborhood had a power outage and we needed a room to get out of the heat. It was after 2am when we were driving around trying to find a room. After stopping at 2 other places we came to Hill House. The night clerk was so nice and helped us right away. The room was clean and was a life saver for our last minute needs.

This was our third stay at Best Western Hill House. Even though it is an older facility, it has been maintained very well. A full breakfast is offered with the room, but we did not take advantage of it as we had our meals with Family in the area. The room was clean, and very quiet. The staff was friendly and very attentive to our needs. The price was reasonable. I would recommend this facility to anyone staying in Bakersfield.

The Bestwestern Hillhouse is amazing. The rooms are nice, the beds and pillows are comfortable, and the water in the shower is hot! The staff members are wonderful. I so appreciate Andrew and Sierra. The owner's wife and her sister were so kind. The attached Mexican restaurant has great food as well! I will continue to stay here weekly until September.

This is very close to the convention centre and other hotels. However it is on the edge of the 'bad' part of town.. Staff are very friendly. The hotel is gated and therfore very safe. The hotel is not new, but very clean. The rooms were very large and actually good. Nice decor and a very comfortable bed. Breakfast is odd... it is at the attached casa de mariscos. You wait outside, order taken, then you either sit or take away... it feels berry "budget", however, the food is tasty

Stay was good as usual. Nice clean rooms, comfortable beds, everyone at the front desk was kind and friendly. Hallways could use more carpet. The restaurant attached to the hotel is pretty good also. Get he verde nachos and a Cadillac Margarita

Clean, fair-priced hotel right across the street from Mechanics Bank Arena. Friendly staff and easy checkin/out. I would gladly stay again. Much better price than the Marriott across the street. Secure, gated parking.

We spent one night. The room was clean, quiet and very comfortable. The wi-fi was fast. The breakfast was an actual meal at the adjoining restaurant. It was tasty and quick. This will be go to hotel in Bakersfield.

We have stayed here twice and appreciate the courteous front desk service and the overall cleanliness of the rooms and public spaces. The location is ideal for us as we attend a conference held near the downtown area. It's also wonderful that we can walk along Mill Creek for our morning walk!

One of the nicest and cleanest Best Western we have stayed in. Front desk was very friendly and helpful. Room was extra large, had a desk and chair and a small sofa. Would definitely stay there again. Restaurant on property and did a great breakfast that was take out.

Property is so filthy!! Homeless people everywhere. In a seedy part of town. No elevators. The breakfast is not like the other BW properties. They give you three choices and a 8 oz cup of orange juice. You have to wait outside for the person to come out to take your order. Then you wait again for the person to hand you your breakfast. Definitely would encourage people NOT to use this facility. Does not represent the BW name at all.

The location seemed to be in a quiet area of Bakersfield. The entrance hallway and stairs were worn out and dirty, but the room was nice and the staff were helpful and friendly. The breakfast was made to order at the attached restaurant. The breakfast burrito was tasty and filling. So was the scramble eggs and potatoes!

Rooms larger than expected. Breakfast was disappointing. Upstairs neighbors very noisy at 130 am. Not management's fault, but very irritating. Staff was helpful when providing space for our motorcycles where they could keep an eye on them

It is not my practice to write reviews because what is important to one isn't necessarily the same to another. This hotel is proximal to the Amtrak station in Bakersfield. I visited the premises during the day and night to visually observe and validate regarding safety and upkeep of the hotel grounds. I also conversed with the front desk staff. My initial assessment was positive and when I stayed overnight and found the newly renovated room and amenities was equal to that of Courtyard Marriott, I was satisfied. If they continue to be diligent in providing a good product for the price, they can count on my stay there at least once a month. I recommend without reservation. My needs were met.

I expect clean floors - bathroom sink was odd. Step to second floor could be difficult for senior citizen, Photo of entrance does not fit reality. Property was gated with beautiful custom iron but no open gate to walk next door.

This place is in a bad part of town, the staff is rude and not friendly. We were put in a part away from the main hotel and it was filled with teams of very young children. All night there was doors banging, sounded like soccer games being played, babies crying, gun shot and sirens. This was a terrible night sleep, and breakfast was poorly done. We had a long ride ahead and this was no was to get started.

This is a great hotel! The rooms were large and clean, the beds and pilllows were comfortable, the linens were nice, the breakfast was delicious. What's not to like? I would stay here again in a heartbeat.

This BW, like many I have stayed at, is clean, comfortable, and the staff are friendly. What makes it stand out is Manuel's Casa de Mariscos. If Manuel's wasn't associated with this hotel, then it would be just an ordinary BW. I am loyal to the BW brand, but Manuel's is what keeps bringing me back to Hill House!

I made this reservation on the road. I had never stayed downtown Bakersfield. What a treat! Exceptional stay, from Joann who took reservation, to Raj, at front desk. Clean, quiet, best Best Western! Thank you!

You feel very safe at this hotel especially seeing the poor area you are located in. Lots of homeless people around. The area is protected by tall metal fences with spears on top. I was annoyed by the road noise but didn't notice the window was open until the morning.☹️ The room is large and updated. Breakfast is take out but my burrito warm and good.

Huge homeless population issue that clearly management knows about but doesn't warn travelers or perhaps doesn't care. The loud shouting starts at the very early hours and continues until dawn, at which time it starts up again. No sleep. Very scary scene. Avoid this property.

Just don't stay here, it's not worth it. I have never felt more unsafe, disgusted, and disappointed from a Best Western stay ever. I checked in to find lights not working, sticky carpet and an air conditioner that smelled like wet mold? You have to pass bridges that go over a rancid barranca to get to your room.There are so many bridges and gates it was scary not having easy access to exit. I checked in, left to eat and put gas and checked out within 4 hrs there. I felt so unsafe,and just disgusted. I didn't even want to touch anything, let my purse off my shoulder, and felt gross even washing my hands there. Unsanitary. Unsafe. Don't risk it - it's not worth it .

The room was very comfortable: good bed, good shower, coffee in room, great size refrigerator. The hotel is in a good location. Front desk staff amenable. Breakfast included, unlike many motels that advertise breakfast but don't offer it since the pandemic began.

Overall, my stay was good and I would consider staying again. The room was spacious and clean, the grounds were clean and felt safe and all of those important things. I appreciated that. Unfortunately, I feel the staff can use more training. When I was booking the room, I called and asked what a "King Deluxe" room was and learned those rooms have a balcony or patio. This was perfect as I was bringing by dog, wanted a ground floor room and going in/out an exterior door would be more convenient than the hallways. I also asked about an adjoining room as I had a friend also staying there and we hoped to be next to each other. I was told the hotel didn't have adjoining rooms. When I checked in, I did NOT have a room with an exterior door or patio, but it DID have an adjoining door. ??? That was pretty disappointing. If you book, make your expectations very clear.

Very nice hotel. Property has a gate around the periphery of the property so our car was safe. Room was very comfortable and spacious. Staff was so nice and gracious. Housekeeping fabulous! Best affordable hotel in Bakersfield!

Absolutely roach infested hotel and management didn't blink an eye when discussed. No apology, no discount, no nothing, just bye bye. Also, sirens raged throughout the night making for a terrible nights sleep. Will not stay here again, nor will I advise anyone to stay.

Well kept rooms in a quiet neighborhood on the weekends. Still due to Covid, you get a breakfast voucher for takeout from the attached restaurant. The breakfast burrito with sausage was ok. Scrambled eggs with meat options or a continental breakfast is available. There are few walkable dining options available, especially Sunday nights.

There was definitely good and bad aspects of the hotel. The room was nice and the check in was pleasant. And now for the bad. We deliberately chose the hotel as it had a bar and restaurant so we wouldn't need to leave for a meal. We wandered down to the bar/restaurant area just to get our bearings and was handed menus. We explained that as it wasn't even 4pm, we would eat later. The server was quite short tempered and told us that if we didn't eat now they were going to close the restaurant and bar early as it was in her words “a quiet day”. They were only staying open till 7pm anyway so shutting up shop it down earlier was not good customer service. The next morning the complimentary breakfast was handed to you outside the restaurant door to take back to the room. It was a very limited choice and was inedible. The eggs were sat in a lake of water, the potatoes were solid and undercooked. All in all, very disappointing.

Superb hotel hands down. A bang for your buck. Outstanding reception from staff, friendly and professional, quick check in and out. Large suite, clean, functional exceeding expectations. I really enjoyed my stay there and I can't wait to go back. I will definitely recommend it to everybody

this pet friendly hotel had a cheerful helpful staff. Room was large and clean. we will go back to this location when traveling through Bakersfield Internet was acceptable and room had amnenities needed, e.g microwave, TV , coffee machine . So good room for the price

Room was clean, bed was extremely comfortable, staff polite, immediate hot water, quiet, close to downtown, I like the water feature. parking lot could use a few big trees or canopies- the Bakersfield sun is brutally hot on cars sitting in the lot.

It was a good place, price wasn't bad BUT could be better. The only thing is their building where their rms are doesn't have elevators so that I didn't like. I had to switch floors because of that fact. I would recommend them putting elevators in to make it easier to bring up big heavy luggage to the other floors.

One of the worst hotel experiences of my life…. We arrived late and checked into our room. The room and sheets were clean which was nice. As soon as we laid down you could hear the people above us stomping around as the floor creeks. We did our best to ignore that until the belligerent guests in the neighboring room started screaming at each other and slamming their room door. I woke up 4 or 5 times through the night because the walls are paper thin, YOU CAN HEAR EVERYTHING. In the morning the house cleaning was standing outside our door at 7am speaking loudly to each other and laughing. I would never stay here again even if it was free, I worked the next day on 4 hours of sleep. 2 stars because it was clean, other only 1 star.

We booked this hotel not knowing anything about Bakersfield and although was a nice hotel once we got there travelled through some interesting parts of the city to arrive there. We also had difficulty on a Sunday night finding a restaurant that we felt comfortable eating at. Friendly and accommodating staff at check-out but not so much at check-in. Breakfast left much to be desired as it consisted of a choice of three box meals...

We planned our trip to pass through Bakersfield. We like the Best Western Plus brand, and chose Hill House even though it's a couple of miles off the freeway. We had an enjoyable stay, it was quiet at night, the breakfast was very tasty. Located where it is, it's not the most convenient location for the freeway traveler, but the directions to get there from the 99 freeway were easy enough to follow. If one is going to the convention center, a hockey game, or the railway station, and need a place to stay, this is a great location.

I surprised by how nice the rooms were. The furniture wasn't outdated like most BW, and the bed was super comfortable, and the room was cleaned extremely well. I have to go back next week and will stay again.

Found that this hotel has great security in addition to being quiet. The staff are great as well. The room was nice and clear. The king bed was very comfortable. It was obvious that the using good COVID cleaning practices. We will return next time we are in Bakersfield.

The hotel is conveniently located to downtown. Our room was large, clean and comfortable, with a loveseat and coffee table, desk with office chair, refrigerator and microwave. The bed was comfortable and we slept well. The front desk staff were all very pleasant. The restaurant food was delicious. We will stay (and eat) here again.

This place was sooooo clean inside and out. We do a lot of traveling. Best Western is our first choice. We have NEVER stayed at a BW that was this nice. We are so glad we discovered this gem. The room was awesome with every accessory you could ask for. The breakfast in their hotel is free and made to order. The staff could not have been more accommodating! We just could not possibly give these folks enough kudos. Please don't pass the opportunity for a comfortable, quiet, good nights rest at this diamond. We will be back again this time next year. Cece & Jim Salem Oregon

Hotel was great, super clean and comfy beds.. Shower / toilet area spacious. Sink/mirror separate so you can get ready while others shower. fluffy towels. Breakfast options with restaurant next door were great. Order and they cook so fresh, not a sack! Breakfast burrito was great! Parking is fenced but a bit tight in case you are towing.

Really nice. Lived up to what we expect from Best Western. Rooms spacious, bedding very nice, mattress comfy, toilet/ shower combo area spacious, towels fluffy. Making due with breakfast option due to covid but good arrangement with order to go through restaurant attached to hotel. They offer 3 options they cook up once you place oder. Breakfast burrito was very good! Over all excellent experience!

The Best Western Plus chain is very reliable so we make a point of looking for one when on the road. The breakfast is fairly basic but certainly does the job and lets you get on the road. The beds are always comfortable and the staff are helpful.

This hotel is my reliable sanctuary and staycation. It's clean, quiet, and comfortable. The staff is consistently nice and helpful. Once I'm in, I prefer to isolate with no housekeeping. They always accommodate me and even anticipate my needs.

My Wife and I have stayed at this hotel a few times and have always had a good stay. Clean quiet room. Friendly staff. A bonus is that Manuel's Restaurant is attached to the lobby so that you don't have to drive off looking around for dinner after a long day on the road. We ordered the Shrimp Fajitas and Chicken Tacos, took them to our room and they were great!! Also, the breakfast in the morning is prepared by the restaurant, as well. We had the scrambled eggs with ham, potatoes and toast with orange juice. Very happy with our stay.

This chain consistently offers nice, clean rooms and a safe environment. Breakfast is great, too. .Friendly staff and ease of check in check out make this our go to hotel when travelling. Great deals with AAA and Best Western Rewards.

Good hotel. Friendly efficient staff. Grounds were clean well cared for. Room was clean & quiet. Pet friendly was great. Excellent hot breakfast. GPS had a little trouble finding the place. Once arrived good location to highways

Staff at the front desk were friendly and helpful. Room was clean and comfortable. Heater/air conditioner was really noisy in room 132. Hope they get it fixed. Nice that the shower had soap and shampoo dispensers. Breakfast was brought out to us in togo containers. OJ was good, but the scrambled eggs tasted like powdered eggs.

We stayed there one night. It was clean and quiet. Breakfast was take out and was good. Loved the restaurant they had on the property. When we return to Bakersfield we will definitely stay again. The receptionists were very attentive and kind.

We stayed in this hotel for a night on our way back home from Bryce. We took a 2 queen, non smoking room. Yet we could smell cigarette all around the room. Chair was in bad condition (refer images). Breakfast was pathetic (refer image). My recommendation is to avoid this hotel if you are traveling with family.

This part of town looks rough, but the hotel was excellent and safe. The fencing certainly helped. The "take away" breakfast was very welcome in these covid times. The room is large and nicely furnished. And we enjoyed the large Mexicali restaurant just around the corner.

Never had any complaints while staying at a Best Western. The rooms at Best westerns are always clean, clean smelling, and supply me with the amenities that are important to me. I like that I can always get the room I like when staying at the Best Western in Bakersfield, California. Love the room with the view of the back water wheel.

This was an outstanding hotel, great price, great breakfast, clean, roomey, and it allows large dogs! Breakfast was fresh and hot made to order with three choices. All covid safe. Staff helped me print somethings - computer not avail due to covid but all I had to do was email the desk and she printed it right away for me!

My friend and I stayed here a total of 2 night, one night on the way to Palm Springs and one night on the way back. This property is not in the greatest part of town, but they have fencing surrounding it so I felt that was a good deterrent for people that had no business there. Because of covid, the pool area is closed, and I didn't see that they had a spa even if it would have been open. The breakfast was very good and more than filling. Everyone at the front desk was very friendly. The rooms were clean and the beds were comfortable.

The room was large with a sitting area, desk and large dresser with TV, fridge and microwave, separate vanity area outside the restroom & shower, large closet. Nice shutters on window. We asked for a pet free room and got one. Prices were quite reasonable. (The adjoining Mexican restaurant was actually delicous - some of the best Mexican food we've had in ages. Best tamale ever IMHO. Margarita's were good too.) Due to covid protocols, the "continental breakfast" involves a voucher for the attached restaurant 6:30am-9:30am. To go only. Some people may want to sit at an eating area but we were fine with the "to go" aspect. Personally we also felt that the breakfast options from the restaurant (3 choices when we visited in Oct 2021 ) were better than the packaged pastries & hard boiled egg & cereal type of stuff normally provided at these hotel breakfasts. I saw some reviews critical that pool was closed, but that is the case with all the hotels we've stayed at curing these covid times. Bakersfield has a crime rate among the top 10-20 cities in the USA therefore I really liked this hotel because the entire complex is surrounded by iron gates (some with pointy tops). There are various gates that can open, but they were all closed when we were there and there is only one street that you can enter on. I thought this was good in light of the city and reviews I've read from other hotels. Parking surrounding the building and we felt safe and could even park our car just outside our window. We stayed here in early October and were going to stay over in Tehachapi on our way home from our trip but actually cancelled that hotel and stayed here a 2nd time. Our room had an adjoining door to another hotel room and so that could let in more noise between the rooms. Don't know if there are options to request a room without an adjoining room.

I recently stayed at another property in Bakersfield but the Best Western by far was better or shall I say the Best! The room had up to date amenities, plenty of outlets for my electronics, comfortable bedding and sitting areas. I will be returning to this hotel, no doubt.

Room was very clean. Front desk and maid service people were exceptionally friendly and helpful. Breakfast was available however was limited due to COVID. I did have a safe feeling due to their COVID precautions that they had in place.

Front desk staff, specially the Indian lady is so rude. She's always in rush and not willing to listen to customers needs/requests; despite my stay there for a week on business trip. In addition, the kitchen and breakfast is served in an area that's pretty far from most rooms. The hotel also claims that they get rid of lost/found items within a week due to Covid, even if it's a charger. Lobby is not furnished well and the hallways aren't that clean.

If you need a well kept Best Western I. The heart f Bakersfield, then pleas visit and stay the Hill House. Great service at all levels. Thank you for your kind hospitality and excellent customer service. We will be back!

Bed – Excellent Quiet – Excellent Breakfast – Excellent (take-out) Parking – Excellent and secure behind wrought-iron fence TV - Excellent Internet - Excellent Customer Service - Excellent Due to Covid, the pool was not open -- but we enjoyed walking around the perimeter of the Hotel. Lots of restaurants nearby within walking distance. We look forward to our next visit to this hotel which provides excellent overnight lodging.

Out of the two BW in town, this is by far the best choice. Kind front desk with fast service; breakfast service was decent considering COVID options. Upstairs was super hot walking into the room, took a little while to cool but once it did, it was reasonably cool. Don't stay upstairs if you're going to need help with bags - I couldn't find a working elevator and had no forewarning!

Staff leaves a lot to be desired. Very unprofessional during check in. Had I not been dropped of and had no vehicle to leave to a different hotel. Overall the room was decent and the hotel was clean. Furthermore the attached restaurant was very good. Location was great if you are looking to go to the Amtrak station.

Check in was terrible... I had a pet reservation and was told I didn't. Room was dirty. Internet kept disconnecting. Pool was closed. Footsteps and squeaks from room above interrupted my sleep and kept me awake.

The location of the hotel is very convenient to the freeway and convention center. We arrived late and left early so there wasn't much interaction with the staff. Our room was very large and comfortable. The parking lot is well lite and seems very safe. There are no elevators in the section we stayed in so climbing the stairs to our room was a little difficult with our luggage. The only negative thing I saw was the carpet on the stairs could be cleaned or replaced otherwise we would stay here again.

We stayed at this hotel right after staying at 2 other BW+ hotels. This hotel seemed to still have closed services due to COVID-19, whereas the others did not, e.g. breakfast, pool. It was very hot, and we were looking forward to pool time, but we didn't get it. Also, the breakfast was a choice from a menu, and no deviations. No waffles, just eggs. Refrigerator in the room had a seal that was completely off, so the door didn't shut tight. They also did not give shampoo, soap, conditioner bottles like the others had. Bathroom had dust in corners of the floor. Pretty disappointed in this property.

Great, clean hotel-room was quiet. Free breakfast that consisted of 3-4 fresh made options, very tasty. staff are well organized and very pleasant to deal with. Did not get to use the pool of fitness center, but both looked well maintained.

While staying at this hotel, my husband was bitten by another guests dog. This was is the main part of the hotel and was unprovoked. He was merely taking out our luggage. The staff was very helpful in getting the needed information for rabies shot verification etc. I would caution all who stay in hotels that allow pets to be wary.

Wanted to start with the dining first. Small family owned Mexican restaurant, Manuels, was wonderful, and after a long day on the road being able to walk next door for great food and margarita was a plus! The room we had was fine. Staff was unable to accommodate our initial ADA reservation as the prior occupant refused to leave (we could hear him shouting at manager through the phone). They were able to arrange a suitable ground floor room, being extremely apologetic and very professional in a stressful situation.

Here, July 2021: Pool CLOSED. Fitness CLOSED. Business computers CLOSED. Lobby seating CLOSED. Walkway over river CLOSED (peds have to walk in the car lane, dangerous esp. for kids). All CLOSED purportedly for covid, but guess what?! _Doubletree_'s pool, spa, fitness, ALL OPEN, nice, and clean, only $10/night more. At BWHH, hallways were strewn with trash people put out bc of lack of service in rooms, and it wasn't picked up all day. Stairs, hallways were filthy, hadn't been vacuumed in months. Despite all that, we gave this place one more night bc I wanted to be here for river-walk access; alas, that's become an extended homeless encampment that wreaks of urine and feces, so fail. Only positive thing I can say is that for now, BW is giving guests breakfast (if included) at resident Manuel's Cafe de Mariscos, and it's amazing. So sorry Manuel and su esposa have to be associated with this horrid hotel. We called Best Western Rewards and closed our account. Not worth risking another bad experience like this. I understand saving a buck, but if that's your priority, go to Motel 6, which isn't bad; you'll at least get what you pay for.

- We had booked 2 queens beds - Good sized rooms - Loved the toiletries (eco friendly with large refillable shampoo, conditioner dispensing containers).Made with organic ingredients. -Breakfast was served in to-go styrofoam containers (didn't like that). Portion size was very less. - Carpets in the hallway are stained - Very decently priced - Very friendly staff

We liked this hotel a great deal. Finding it was very easy. The parking lot is large and the check-in and restaurant area is separate from the hotel rooms. Rooms were spacious and everything was spotlessly clean. The usual range of amenities was available and their pet charge was reasonable. We enjoyed dinner at the attached restaurant and the breakfast, prepared by the restaurant, was tasty and plentiful. Their orange juice was the best.

Hallways are a bit shabby and unclean, but the room itself was clean and comfortable, except the coffee maker did not appear to have been cleaned very well, and had mold growing in it. Location is right in downtown (not sure if this is a good or bad thing.) The included breakfast was actually better than expected (breakfast burritos or scrambled eggs with potatoes and a choice of meat)

If you're handicapped, or have difficulty climbing stairs, (about 14 steps) get the main floor, as it's two stories. Only two handicapped parking places in front of the rooms, they need more at that location. There are others throughout the parking area but, they're not too close to the rooms. Our room was 85 degrees, as the air conditioning was off. It was in the 90's outside. It took over an hour plus to get the room comfortable enough to sleep. Breakfast for us was a burrito because of Covid. I had a sausage burrito and my wife had a bacon burrito. No inside eating, that was disappointing. There are two other choices in a togo box. We got a great tasting orange juice and you can also have coffee and tea. My wife got a bag of cookies and I got an apple, as the hotel's choice in our breakfast bag. Beautiful landscaping and very clean. Beds are really comfortable with relaxing pillows.

We arrived last night around 1230 am there were 9 people in the lobby waiting and one gentleman working the front desk. We waited for about 30 min but that was because a fire alarm sounded in one of the rooms but once returned to the desk he was very proffessional the rooms were very clean and nicely put together.The tv was very nice alot of channels to chose from We had a wonderful stay, to Joshua night manager great job you need some help.

Yes, I always stay here (usually twice a year for business). I feel comfortable here - parking close to the building, key needed to get into building, fencing around property. Then the room is nice with its amenities. There were 3 issues and when I went to follow up, the person at reception would say "I'm sorry, I did not find a note about that. I will write one now and take care of it." It would get taken care of, but it showed that I needed to follow up. Do remember this if you have any problems. The staff is very polite and very nice. I would not hesitate to stay here again!

This is my go to Hotel in Bakersfield. The front desk is alway very nice and happy to go out their way to make my stay even more enjoyable. The Rooms are spacious and always clean. The breakfast is hot and cooked to order. A great value for what you get.

Great customer service, free breakfast. Restaurant on site with Mexican food that's delicious . Stay here every time and have not had one issue. Rooms are nice. Great location downtown. I recommend everyone to stay here. Price isn't bad at all.

We had dinner in the Mexican restaurant attached to the Hill House. The meal was quite good, but the margaritas were the best we've ever had. Service at checkin was swift and friendly (cudos to the gentleman whose name I don't recall). The room was clean, comfy and quiet and the bathroom, although a bit dated, was great. Checkout was slower but I was told the computer was giving the gentleman a difficult time, so I don't blame staff. We will return on our future visits to this lovely town.

Good place, good people, good food, good internet, good is good. I have no more to say, but this thing insists I make it at least two hundred characters, which is really rather annoying when I have no more to say.

Very nice appearance. Towels were stained and not washed. Bed was m not washed. There were sticking run marks in the drawers. We needed a place to crash and brought our own towels and bedding so didn't say anything.

Probably better, cleaner and safer to just stay somewhere else. The area is nasty, the second you walk in to go to your room it's filth and stinks very bad, the lobby is nice but I guess they don't visit any other are of the hotel, i would pay a couple extra bucks to start somewhere else.

Was surprised how nice the property was in dt Bakersfield. Felt secure in room and parking car. Expected noise from the street and heard nothing. Updated decor. Liked the shutters instead of curtains. Microwave and fridge included. USB s for electronics. Variety of pillows and softness instead of ones like rocks. Didn't stay for breakfast. Would recommend to others and will stay again.

Front desk staff is friendly and professional. Location is very well kept for the area it resides in (typical for any location in a down town setting) Staff is responsive to disruptive guests (A definite plus!)

The hotel was nice with very good beds. The staff was helpful and nice. The restaurant on the premises was very good. Good food, good service and not expensive. I had shrimp, yum. Husband chili verde, also good. Breakfast at the same restaurant was included with room cost and was good

I will Definitely look forward to Staying at this Best Western plus anytime I'm in Bakersfield CA. Everything was cleaned and Sanitized and Placed in it's proper area and very easy to find or get to..

Clean room, welcoming and professional staff. Outstanding take-out made to order breakfast. Very good internet. Will definitely stay here on my next trip to Bakersfield. Smell of Anti-bacterial cleaning agent is strong, perfume like. If you are sensitive to smells, ask front desk to open window before arrival.

The staff is very friendly and the rooms are clean and freshly renovated. The decor is nice and there is plenty of parking. It is in a good location with many nearby services. I stay at this location monthly while i'm in Bakersfield on business. It also has a very good restaurant in the building next to the lobby.

When I was working, I'd go out of my way to stay at this property. It's centrally located, safe and has great food onsite and and nearby. This hotel was recently nicely upgraded to Best Western Plus and they did a great job (very nice mattresses). Say hi for me to Mary in Manuel's Mexican Restaurant located on property.

I was pleasantly surprised by the friendly staff and clean hotel. During pandemic, it's nice to see things this normal. I was on a business trip and was very pleased. I would stay here again when the need occurs.

This hotel is a great find. Staff was extremely friendly and helpful. There is a tall gate surrounding the property for security. The room had nice wide shutter blinds which were a nice touch. The AC worked well, we had great water pressure, and the beds were very comfortable. Our stay was short but I have zero complaints and will stay here again when in Bakersfield.

I do not recommend this best western, the gentleman at the front desk was quite impolite. Along with that despite saying that the rooms were non smoking our room had a strong smell of cigarettes that was quite awful. I've stayed at Best Westerns across the country and this was my worst experience

Older hotel that has been updated. The room itself was nice and clean. Not as nice as some BW that we've stayed at but was fine. The problem was the neighborhood. The receptionist told us not to leave anything in the car because of breakins, and we were in a U-HAUL! She told us to back it in so the lobby could see it. There were some very shady people staring at us but got out of there OK. We were told to never walk anywhere, to drive only. Because of this we would not stay there again.

I stayed at this hotel twice in late 2017 early 2018 and recently returned for a one night stay. I always book the King Business room which includes a loveseat sofa. This is a Plus branded hotel which means it has a fitness room, however due to COVID it is closed along with the pool. Hotel is in 3 separate 2-story buildings with staircases. Each building requires your key card to enter. Vending machines in each building with one offering Monster energy drinks. Beds are very comfortable although the King bed only had two small pillows when normally it has four. The owner and staff are very friendly and let me checkin early. What I love about Best Western is that each property has a unique interior. Amtrak is across the street however you won't hear any train noise. Morning breakfast is through a third party restaurant on site which offers child-size portions! I'm almost a Diamond member and I'm also a Gold member of hotels.com as I travel frequently. The best rates are booking through them directly after creating a free rewards account. Hotels.com and other third parties are actually more expensive as some brands now offer lower rates when booking direct. Plenty of parking with a gated property for added security. Love this cute hotel overall.

The staff were welcoming and timely. It was clearly evident that they took pride in their jobs and maintaining the property. Though the property is older (vintage), it was impeccably maintained with plenty of charm. The rooms were updated with all the amenities and the beds were fabulous. I could not say enough nice things about our stay!

I don't often make it down to Bakersfield but this is the only place I will stay at when I do, the location is perfect, it's quite and the rooms are great and the value is outstanding. a great little restaurant on the property that was closed on this visit , probably due to the Chinese bat fever (Covid-19) I highly recommend this property.

We booked this hotel for 1 night in June 20, 2 rooms for 4 people. However, due to the Covid 19 pandemic we had to cancel our complete tour of the USA because our flights were cancelled and as UK citizens we were not allowed to enter the country. Although we cancelled our booking at least a week before arrival and the t &c's on Best Western's website stated that all BW hotels in the USA could be cancelled free of charge because of the pandemic, BW took a payment from me on my credit card and we have still not received a refund. We were initially told to expect a refund between 2-4 weeks of cancellation. Well it is now almost 5 weeks and no refund has been issued. All other companies have refunded us for flights and accommodation, some within a few days of notification and so I would advise anyone thinking of booking this hotel not to bother. No interest in customer care, just taking money from tourists who could not even enter the country!

I have stayed in many hotels over the last few years and I have found that Best Western Plus ranks HIGH on my list, it is a very nice choice! They provide breakfast with many choices and the beds are wonderful!

Needed a hotel halfway between Las Vegas and Sacramento. I always check for Best Western properties first; and I'm almost always completely satisfied with my stay there. What a lovely, quaint property Hill House is and the restaurant has a delicious offering of dinner options. Even during the pandemic of Covid 19; Best Western Hill House maintained fine standards; and came shining through.

We where treated wonderfully. Check in was short and sweet. Staff was very accommodating. Our room was excellent. Great atmosphere was outstanding. Check out was quick and easy. Great location and easy to get too.

We booked this hotel on our road trip through CA based on the photo of the quaint mill but never figured out how to visit it during our stay. The hotel is a fortress. Tall fences. Once in it was difficult to get out and the property is much larger than I expected. This is not a positive or criticism. Just a fact. When we were told to park by the swimming pool, we didn't realize there was multiple buildings. We found what we thought was a convenient spot, walked into the building directly in front of us and was overwhelmed by the smell of grandma's basement - it was musty. Fortunately, that wasn't our building. As walked over the bridge and found the third building and in that hallway, it spelled like someone was chilling out. Marijuana permeated this hallway. The room was large and comfortable, and we slept well. We had stopped for street side tacos a few miles previously, so we were not overly hungry, but we did visit the attached Mexican restaurant and it was here that the morning breakfast was ordered and served. The room rate included a full hot breakfast served to order. Was a nice touch. In the morning, the hallway didn't have any specific smell.

The first thing that struck us when we entered our room was how dirty the laminate inside the door was. I wet a facecloth and wiped it down. I spent a long time picking up dust balls on the carpet and finally gave up. I went into the bathroom, and the floor was dirty. I got another facecloth and wiped the floor. The bedspread had stains, so it was thrown in a corner. We were afraid to check the sheets in detail! When we were checking in we saw two different delivery services bringing in food, so we looked in the room for a menu, but there wasn't one. I asked at the desk and the receptionist wrote down two names and phone numbers and said one was pizza and one was Chinese. How are you supposed to order when you have no idea what is on the menu!!! It was a shame because the room would have been fine. When we checked out, I showed the facecloths to the gal at the deck and she apologized profusely and offered a $25 discount on the room, which was nice, and said they have some new housekeepers, but if that is the case, they clearly aren't trained properly. She promised a discount if we would return, but we declined.

Best westerns are pretty consistent, but what makes this one stand out is the restaurant on premises. Your complimentary breakfast is freshly made, and they told me I can order ahead for a take out evening meal to eat in my room. Pretty much the only place I'd stay in Bakersfield.

This was by far the worst hotel I've visited. The pictures look nice so I prepaid (non refundable). I was checked in to second building. The door would not lock, the carpet was wet, the smell of the whole property smelled of sewage, hair was all in the bed, comforter was filthy and had red stains on it. The chair was covered with filth. Also, some type of greasy kitchen was attached to my room with a window that would not lock. The whole time I was worried about my car being broke into because of people loitering in the fenced parking lot. I asked to be moved and the second room was no better.

We had a nice second floor room. The front desk suggested the second floor because it would be quieter and it was. The room was good sized and looked as if it had recently been remodeled. Everything worked. The carpeting on the stairs and in the hall was a bit shabby. Breakfast was in the adjacent Mexican restaurant. There were enough choices both Mexican and American food. Hotel staff was friendly and welcoming.

This property needs a good housecleaning, windows, and walls. Both bedspreads were stained. Full breakfast was in a restaurant but was not very good. We requested BW review this place for changes to be made to qualify for the BWPlus status. Very disappointing stay.

perfect for our stay, location, price, amenities, pet frendly secure parking lot, clean, updated, downtown, close to events, nice staff, GREAT Breakfast, nice Mexcan resturant, bar lounge, very nice lobbly, excellent parking lot, easy access. easy for handicap access,

From check in to check out and everything in between, had a nice, relaxing stay in this gem of a hotel. My room was clean with lots of light and oh, so quiet! I was there to attend an event which was being held at a big name hotel across the street, so this was conveniently located. My friends who were staying at the big name hotel, visited me one night and said that next year they'll be staying at BW too!

My husband and I stayed here to be closer to the hospital for his next day surgery. This motel is very nice and also affordable. It was clean and the staff members were friendly and helpful. I wasn't impressed with the restaurant next door, but we didn't want to leave to go somewhere else. We walked around the grounds as I was interested in the old mill building I saw pictured on the website. I was disappointed to find it inaccessible. Overall this is a nice place to stay. I felt safe with all the fencing. Not the best part of town.

Hotel was in a good location, not to far from downtown. Receptionist was very nice and checked us in quickly as I wasn't feeling too good. Most rooms are in the building opposite and breakfast is in the Mexican restaurant behind reception. Room was very comfortable and spacious and we had a good nights sleep.

Great value and location. I have stay here three times. Very safe and nice grounds (it is Bakersfield). The restuarant is not worth going to but there many within walking distance. It is close to most freeways but takes a little knowledge of the area or gps.

The front desk staff was rude and my room stunk. Also the day shift lied saying they could accommodate me and had semi truck and trailer parking when they didn't. Can't stand that they lied to me to get me to book a room. I had to park on the street and go through residential neighborhoods with tight turns to get a spot out of the way to park. I'll never stay here ever again.

Mani was excellent when we checked in, and made sure we were completely taken care of that night. Breakast was wonderful, and the service very attentive. The other associates were also wanting to make sure we were happy.

This is the worst best Western Plus I've ever stayed at. Clearly an older different hotel from days gone by. Different buildings. Difficult to maneuver driving due to tightness of layout, especially if the vehicle is large or there are two approaching vehicles. Only one entrance/exit, as it's literally surrounded by security fences with pointed tips. That's your first clue you're not in a good area. Other clues await shortly outside said security perimeter. For a BW+, this was more like an older 'budget' hotel, maybe even a motel. Upon checking in the first night, I could barely understand the front desk person. After a long day on the road and just wanting to get checked in to rest, language should NOT be an interference! There was no tv menu, so I had no idea what channels I had, what was playing, or what was next. Bathroom door was just sad: pressboard and coming apart at the bottom. Cobwebs on the wall. Fresh hole in the wall that I found out the next day at checkout was a recent item the hotel knew about and put me in anyway with no mention or discount. Mattress was absolutely 'budget' as my back and poor sleep for two days reflected. Wall mounted thermostat works, but is NOT connected to the older style base mounted unit which operates completely separate. Wall paint/plastering was lousy. The walkway arch thing seemed unstable and I was uncomfortable walking over it as a result. I travel to Bakersfield once or twice a year, but will NOT be back to this hotel.

We were in Bakersfield for a family wedding. We found this property and were very pleased. The room was a good size with all of the expected amenities. The property was pet friendly, which was important to us. We travel with our small dog. The breakfast was a step above what many hotels offer. You sat down and ordered from a menu with approximately 8 choices. We were quickly waited on. Our food wa good. Everything was kept clean and in good repair. We had a nice walk along Miller Creek, which is right behind the hotel. We walked quite a ways and saw ducks, etc. There were a few homeless people at one point in ouur walk. It was still pleasant, none the less. We would stay at htis property again. It is conveniently located, wiith restaaurants, museums, etc. nearby.

My wife and I stayed here for a night because we attended a concert at Rabobank arena , the arena is a 4 or 5 min walk which was a plus for us , the service was good the rooms was clean and they have good breakfast and a Mexican restaurant with in the hotel . I would definitely stay here again

Awesome hotel. Easy access to downtown Bakersfield. Staff were professional and friendly. Room nice size. Amenities were good. Small restaurant on site with free breakfast from simple menu. Would stay here again if in the area

This hotel has the best location if you're traveling by Amtrak, it also has a good restaurant adjacent. I've been coming here since 2008 and after this last visit I think It's time for a change. Upon arrival the clerk was ok until I asked about my specific requests at which she became curt and rushed to process me. The rooms are basic and smell like old cigarettes and my bed had an uncomfortable dip in the mattress. The best part of the stay was DEFINITELY Manuel's Mexican restaurant.

This was a very nice hotel. The breakfast was really good and you got to choose your meal from a menu. The room was great and we had no problems here. All of the staff were also very friendly. The grounds were also very well kept.

Rooms have been renovated recently but you wouldn't know that by the outside. Furniture, sheets, towels are all good. Breakfast is at restaurant on property so each order is individually made. In the heart of downtown if you need a business accommodation or are there for a show.

This was very peaceful, set back from main street and more like a private condo. Rooms were good size with all amenities. Breakfast at the Mexican Cafe next door (attached to hotel lobby) was also very good.

Excellent location in downtown area, near lots of restaurants. There is secure parking, the room was spacious and clean, the bed was comfortable and the room was quiet, helpful staff at the front desk, good free breakfast in the restaurant.

Check in was easy. Nice staff. They explained that breakfast would be down the hall in a restaurant. We had some trouble getting our room door to open. It was one of those electronic key things. It clicks green but when you try to open it it's seems like the the inside safety latch is on. We hadn't been in yet so I doubt that it was. I was about to give up when my wife gave it a try. She finally got it to open. At 3 AM we heard the manager outside trying to help another man get in his room. they were having the exact same problem. The room was okay. Large King with a small couch. Good fridge and micro. The bed is pretty firm. Definitely could use one of those pillow top mattress' like they had at the BW in Corning. We had room #140. "Elephants above us." Next time we'll ask for the top floor. There's only two floors and the stairs are short, no elevator. They don't serve breakfast in the hotel anymore. You walk through the lobby to a mexican restaurant next door. 25 minute wait in line for breakfast. Breakfast was okay. About 7 choices on the menu. No prices listed. Don't know what they do if people walk in off the street to eat. Eat what you pick, leave a tip and you're gone.

Very nice hotel. Clean, great location. Really nice pool. Love the “makeup” light with fan!Also love the ready to use body wash, shampoo and conditioner dispensers. Also plenty of towels to use. Comfortable beds.

We stayed one night with our pet. Very clean room , smelled great and it was a quiet hotel and we enjoyed our stay . There was grass where our dog could potty and the grounds were very clean and well kept . The staff was friendly and accommodating. The restaurant was fabulous as they prepared our dinner even though they just closed when we arrived , the food was excellent. We would stay here again !

Nice older hotel that has been remodeled but still needs work on the noise. Dog area very small. There was no freezer in the refrigerator, HVAC very loud, the light over the bathroom sink not helpful and the shower head needs to be cleaner.

We were attending a Toby Keith concert at the Rabobank arena and picked this hotel because of the proximity , it's only a 5 minute walk ! perfect. !! Hotel is dated but rooms are spacious and clean and the bed was comfortable. Complimentary breakfast at restaurant next door was very good. Overall a very good value.

Stayed one night as we were vacationing in California. The room had been refurbished and it was clean. The breakfast at the restaurant was very good! The staff at the restaurant was very attentive and courteous! Would definitely stay at this hotel again on my travels back to Bakersfield!

Received free upgrade! Clean updated king sized business suite w/ comfortable bed. Fast friendly front desk service. Great air-conditioning. Free wifi and parking. Mini fridge. Pool. Parking felt safe and secure. 2 story brick building w/ outer looking doors and interior hallways. Would stay here again

First room smelt of smoke, moved to next room which we figured out smelled like dead rat when you turned on the fan/light for the bathroom which meant we had to use the bathroom in the dark. Floors made feet jet black in 10 minutes flat. Very noisy hotel with thin walls, but a great staff!

Great clean.place to stay. We were out of town to adopt our new mlm puppy and this was our 1/2 way point to our destination. Front desk was friendly. Room were large with microwave and refrigerator that kept our drink super cold!! Nice pool with tables and chair to lounge. They have a restaurant and bar. Hot breakfast included. For breakfast its sit down they take your order and made fresh. Not buffet style. The menu is small but gives variety of options. They also, have a kids menu. I would definitely go back to this hotel.

Good hotel to stay in... friendly staff.. good service...room was very nice....clean and comfortable.... location of hotel is good and close to restaurant's and other places.... I will definitely be staying here again..

The staff was courteous and helpful during our visit making our stay during a stressful move, very pleasant. I want to give a VERY special thanks to GJ...he was wonderful and very helpful when we left an important item behind while rushing out to meet movers in Arizona. He went above and beyond, shipping an important medical device to us that was left in the room! Thanks so much to him and his great staff!

Absolutely awful would be the only way to describe this place. It is dangerous, just dont stay here, do yourself a favour and keep going to the next city. Homelessness is a problem in America, I know this, but people sleeping on benches outside reception and on the stairs to your room is not what you expect from any hotel. When we arrived we assumed the place had closed down as it looked abandoned, shame it hadn't, it should be! We went into what we thought was the hotel (it was one of their 3 buildings), and it absolutely stank. Found reception to be greeted by 2 lovely people (the only redeeming feature of this place by the way) who gave us our room. It was an adjoining room which was NOT secure and not safe to stay in. We asked to be moved and were offered the same room with a guarantee the adjoining room would remain vacant, we declined and opted for the move. Second room was better but despite no smoking rules, hallways stank of cigarettes. The property is surrounded by fencing with all access gates padlocked, we tried to go to a restaurant and had to jump a fence to get out and back in, surely this is a fire hazard! Breakfast was nothing short of farcical, literally thrown at you by the rudest old lady you could meet, absolutely NOTHING outside the norm could be accommodated, the sharp tongued old lady shot down any requests, my breakfast was inedible and I left it there, I can't describe how bad it was, rubbery stale old boot leather, vile. The whole place needs to be bulldozed and redone. The area isn't safe, the rooms aren't secure, the breakfast would be better in San Quentin, in fact, I'd sooner spend a night there than this hellhole, avoid at all costs.

Loved the room very stylish and great value for money. We had a nice meal in the restaurant. We did a tour around California and loved the Best Western hotels. They are hard to beat for value and location.

Hotel was clean, staff friendly. Breakfast was cold and service was rude. If traveling with my family in the future I will not go here because of the breakfast. Poorly plated, not of good quality. Lobby was clean and desk staff polite.

Nice location near civic buildings and churches but a lot of homeless people around because it is on a canal with walking/biking paths. Facility is surrounded by metal fencing to keep out the denizens. The best feature is the Mexican restaurant adjoining the hotel that is family-run. Good food and fun to talk to the familia!

I just stayed here one night on my way home and found it to be a good place to stay. It's an older property that they've spiffed up the rooms. The place is clean but being on a busy street there was a fair amount of traffic noise. They included a free breakfast at the restaurant that right on the grounds.

Very clean, pretty, and well appointed. Included breakfast was served (order from a menu), not buffet, very fast service. Excellent comfortable beds and pillows, spacious room. Pool area was attractive, next to a landscaped water channel.

We stayed 3 nights in a pet room. Floors were absolutely filthy. The dog spilled a little water on the wooden floor. I used a white wash cloth to wipe up the water, a space about 1 square foot. Cloth was black when I was done. There were dust bunnies all over the floor. There was old soap scum in the shower soap holder. I had to go to the service desk 3 times before the floors were cleaned. Was a room with 2 beds, I had to go to the desk clerk because house keeping for got to put a blanket on the bed. I was very dissappointed.

Very nice common and private areas. Breakfast was fresh instead of the ready made fare usually offered. Associates polite and helpful. Close to all the downtown attractions many within walking distance. Only drawback can be the rush hour traffic.

Although the assistance at check in was great the checkout experience was not. I informed them at check in I wished to pay in cash at time of check out and was told it would not be a problem. During check out they charged my card even when I was standing at the desk with cash in my hand. He did not offer to correct the error after I told him I wanted to pay cash, never mentioning he was going to charge my card or ask if that's what i wanted until I said I wanted to pay in cash. The floor i was staying on smelled strongly of raw marijuana, which gives me a head ache and there was no way to avoid it. There was people yelling in the halls and adjoining rooms until 3:00 in the morning and constant sirens running up and down the street outside. The included breakfast severely lacked options with out eggs, which my wife is allergic to and can not eat.

nice hotel very fast check in and check out very nice continental breakfast and very friendly staff. they have onsite laundry and a restaurant in the hotel as well. I will stay here again. this place was very clean as well

My third try at Best Western and so far the best. Hotel in fairly new, nice room and very quiet. I skipped the restaurant on property as there are other options close by. Close to convention center and mid-town. Fitness center is small (I did not use it this time).

First time visiting downtown Bakersfield, Downtown was a pleasant suprise with easy access from major highways. Hotel well located within downtown, close to arena and AMTRAC station. Best Western was consistent with others I have stayed at, not the lowest priced but within reason. Room was spacious and "very" quiet

We don't stay in Bakersfield too often because we live in Tehachapi, BUT on rare occasions we do and for some reason had not discovered this gem. Very pleased with our stay! There was a sit down breakfast with a nice choice of menu items. Our room was very quiet and comfortable. I can't think of anything to say that isn't good about this property or our stay!

Was pleasantly surprised on my visit to Bakersfield. First time here on business and found the place to be clean and nicely appointed. I got in late and did not feel like driving and searching for dinner. They have a Mexican restaurant right on the property and the food was awesome! They also had a full breakfast available at the same restaurant in the morning. Very comfortable and quiet. I will be back!

Room was fair, amenities in the shower were empty. Finding out after you started to shower. Heating blew cold air sometime. The odor in the room was musty. The tissue dispenser fell apart and separated from the bathroom counter. Over all it all was tolerable not worth $168.00 a night would have exspected a bit more class.of a room.

I no longer live in Bakersfield, but come back for business and family. I stayed here in August 2018 (9 nights) and then January 2019 (ended up being 14 nights). The Hill House is clean, I feel secure (stayed on the 2nd floor), parking is good, well-lit, fenced. Mini fridge and microwave help make it a good value. Room was roomy, nice sized TV, seemed well-insulated (unit did not turn on/off much). Shampoo, conditioner, soap, lotion (all in wall dispensers) are of medium quality - not a deal breaker. Mattress and sheets felt fine, I slept well. Oh, the towels were excellent ! Breakfast is fine- not too much food and people are nice. Lobby coffee is good and strong. Newspaper (the daily local paper) - was there the first 2 days, then didn't see it again. Very interesting to the different languages of guests. I heard French, a Slavic language, some sort of Scandinavian, etc. All the staff that I interacted with were polite and professional. This is my place to stay in Bakersfield! .

After a long day of driving we checked in to a very nice room with a comfortable king bed, a small couch and coffee table, microwave and small refrigerator. At first we were disappointed that there weren't a lot of restaurants nearby, but we didn't want to drive so we went to the Mexican and Seafood restaurant next door. We are used to good Mexican food back home, so we were pleasantly surprised at the quality of the dinner. It was just great comfort food, and the service was so friendly and attentive. The next morning we were able to order a yummy breakfast off the menu! I would definitely recommend this hotel!

The checkin process was fast and easy. The pool was closed for maintenance while we were there. The rooms were spacious and clean. The beds were not as comfortable as other best westerns I've stayed at. You could not really hear outside noise in the rooms which is nice. The breakfast was made to order. It was very fast and tasty.

This is my second time at this hotel and again I'm impressed with the service and style of the rooms and condition of the rooms. I'm a train lover and hearing the train during the night was not a bother at all. And your right across the street for the arena . For the price and quality and yes the restaurant also has some of the best Mexican food around. And yes well made drinks

We stopped here on our way to Vegas, and could not be happier. The rooms were clean and the beds were comfortable. They even threw in a real free breakfast not just a crummy buffet. The price was very reasonable we will save it for future return visits!!

This hotel is clean and everyone at the office was friendly. There was also a fence around that property and I felt save and I was not worried about my truck. There is a restaurant attached and the food is great! I will stay here again!

OK where to start...check in was easy and fast..had to drive over the small bridge to get to building one..found our room and began unloading our stuff as we were staying for 7 days...the smell of pot was very strong and over powering in the hallway..complained about that and nothing was done..soda machine was empty the whole week..complained about that..nothing was done. Check out time was interesting too..we were leaving at 5 am so we had to ring the bell at the office to try and get service..several mins later the door opens and we were able to check out.We made reservations here with out best western reward card and had a free night stay on out account at check in..when we checked out the clerk had no idea what we were talking about..charged us for all of the nights we stayed..Best western needs to do better with the rewards program.

Great location and price if visiting the Downtown Bakersfield area for events at the Convention Center or Rabobank Arena. It is is walking distances to both locations. You can tell it is an older hotel but still very clean, and comfortable. Staff was ver friendly, and professional. Restaurant and bar on site. Food was great, beer was cold and not badly priced. I would stay here again.

We stayed one night to see a concert at the Rabobank arena, which is a 3 minute walk. I will deffinetly stay here again if we're in the area. Great area with lots of food options and just overall a great hotel experience.

.The hotel was very clean. Our room was ready for us on arrival and like the rest of the Hotel spotless We enjoyed the restaurant on site good food and excellent service. I would have given the Hotel top marks but unfortunately the pool was dirty. A pity really after a 5 hour drive and a temperature of 80 degrees I was looking forward to a swim

Incredible value for money! We booked this on a Friday night with no notice and got an amazing price for this wonderful hotel. We turned up 15 minutes after booking online and checked in straight away with no issues. The service was very good - the staff were so friendly and polite. Our room was awesome and everything you'd expect from a best western... spotlessly clean, spacious, all equipment / beds new and fresh. The location is brilliant as it's in the nicer area of Bakersfield. We were particularly happy with the parking lot as it was very secure and the others we had seen looked dodgy, so it's nice to feel comfortable with leaving our car in a safe place. Solid 4/5 - the only negative comment would be that the server at breakfast was extremely rude and I was just shocked.. demanded my order and then as I began to speak she interrupted me and said ‘just give me a number'... she then shouted ‘listen to me' when she asked how I wanted my breakfast. She then brought out fruit instead of potatoes with my meal and I asked why, she said they'd ran out of potatoes... only problem is that I'm allergic to fruit and would have told her this if she had taken my order in the first place. BESIDE ALL OF THIS - the food was good and free so I didn't let it ruin my stay. Side note (We originally booked the Econo lodge as it was slightly cheaper... it was so disgusting and scary that we immediately cancelled and demanded a refund) - avoid this like the plague :)

This hotel is quirky and obviously remodeled, but also refreshing. With the large windows and higher than usual ceilings, it feels more open than most hotels. If it had tile floors instead of carpet, it would feel Mediterranean. Upon opening the room door, we were pretty much in the sink area by the restroom. There was a goofy wall behind the mirror that stopped a couple of inches short of the ceiling. Once past the sink area, the room was a nice size, clean, and had a slightly vaulted ceiling. The beds were comfortable, and the WiFi was strong. The bathroom was normal, although there were liquid soap dispensers in the shower rather than soap samples. The room had an old style air conditioner by the window, and the area we were in was quiet. My mom used the breakfast voucher and was pleasantly suprised to find that it paid for food from the restaurant, instead of the usual continental breakfast. The location is convenient. It is easy to walk to restaurants and other businesses from the hotel. A little creek runs behind the hotel, and a walking trail runs beside it. I would definitely stay in this hotel again. The cost, location, and general pleasantness of it make it a good deal. If I could change one thing, I'd prefer hard floors (because old carpet never seems quite clean enough).

Very nice room. CLEAN! Comfortable bed, pleasant decor. Friendly, helpful staff. Full, hot breakfast included in the restaurant attached to the hotel, Manuel's Casa Dr Mariacos and it was excellent. Husband had the huevoes rancheros; I had the American breakfast. Excellent, friendly service. Will definitely stay here again when in the area.

The Hill house location is super convenient if you're traveling by train. It's basically across the street from the station. The room was comfortable and very clean --even if a little dark-- and the staff were friendly. When I stayed, breakfast was cooked to order, and quite tasty -- although the choices were more limited than the usual Best Western breakfast buffet. I would stay there again

A very nice Best Western, recently renovated. Comfortable bed in a beautiful room. Quiet and safe. Great onsite Mexican restaurant where we enjoyed both dinner and the hotel's complimentary breakfast.

We stayed one night I. August with my family 2 boys 10 and 7 years, and we stopped in Bakersfield for the evening. I selected the hotel as it had great reviews and it had a pool. Our experience was poor because the pool was very green ( algae )and very dirty.

For a business trip, I looked for a hotel room with a little work area and found the Hill House from Best Western not too far from my next morning destination. I was very surprised to get the room where I really asked for, clean, comfy. Sad enough I didn't have time for the pool but good to see that this was located away from the road. Staff was very friendly and told me that the Mexican Restaurant was open till 8.30pm and what is not easier just to walk in this family owned restaurant who serves also breakfast in the morning. Anyway food was decent, and had a great time. I will be back

After checking in at 9pm I went to the room to find the A/C off and the main room was 90 degrees and the kitchen area through double french doors was easily over 100 degrees with No A/C in that room. It took three hours to cool the room down. Ridicules. So the next morning I set the thermostat to 75 degrees to only return to the room with the unit OFF and 89 degrees in the room. So yes I checked out about 7pm and was charged for that night. The girl at check out said this was normal and there unit's are programmed to turn off after 30 minutes of no movement in the rooms. Do yourself a favor and stay somewhere else.

The room was very clean and staff were professional and made sure all of our needs were met. The breakfast was great. This was the first time I had a full breakfast where I could choose off a menu what I wanted to eat. Overall I was very happy with my stay.

Google maps sent us through some sketchy neighborhoods, so we were a bit doubtful as to how the hotel would be! But when we arrived we found a little oasis tucked in between those neighborhoods and the convention center. The room was clean and was quite large compared to many. The decor was plantation style with wide shutters on the siding glass door which opened onto a little nicely landscaped patio overlooking the riverwalk. The pool was nearby and all the grounds were lush and green. The restaurant specializes in Mexican seafood and was delicious!! The waitress came off as kind of brusque at first but in reality it was more of a sassy kind of teasing---that was really quite funny. The food arrived quickly and was very, very good. Breakfast was good but the choices were limited to a few combos with no substituting.

By no means was this Hotel a time capsule.....What was a blast from the past was the pleasant surroundings and the terrific service afforded us at this wonderful place. Upon arrival we were greeted in a truely friendly manner in a spotless lobby by a terrific person. She informed me of the hotel amenities and the schedule for breakfast. Our room was huge and super clean. The vanity was seperate from the bathroom with made getting ready for the day much easier for two. The suite like room had a small sofa, a very comfortable bed, micro wave and fridge. Good lighting and nice TV rounded out the living space. The grounds were well maintained and the pool was a welcome relief after a long day of driving. The full sit-down breakfast was very good. No mega carb buffet here. The service as well as the food was terrific. All in all our stay was enjoyable and felt as if were were back in the 70's or 80's when good friendly service and a nice place to stay were expected and provided. Well done Hill House. BTW...do try one of the local Basque food restaurants while in Bakersfield. Lots of fun and a unique dining experience.

We stayed a Bakersfield for 2 nights and thought it was great value and location. The room was well appointed, roomy and comfortable. A cooked brekky was included (it was small-ish but still very adequate). The staff were excellent and overall location for a first time visitor was perfect (easy to find), excellent parking, over the road from the local Visitor Centre (also excellent) and a short walk to a nice bar that did good bar snacks. It also has a pool - important in Bakersfield. :) Very comfortable and pleasant. Would definitely stay here again.

The hotel, staff and food service were excellent. Mary in the restaurant was very, very helpful, pleasant, and friendly. The dinner was outstanding ( Shrimp scampi style ). The full breakfast was very good, hot and served in a timely manner.

We recently stayed here while attending a surprise birthday party in Bakersfield. The hotel is conveniently located, stay was friend, pet friendly and nice rooms. Breakfast was included and I would stay again next time in Bakersfield.

We showed up at the hotel at night and the bars around the perimeter make it a bit frightening! It could use a little sprucing up to make it more friendly to guests coming from far locales who are not familiar with the area. Our room smelled - as did the hall - and there were bugs crawling around the sink area, but luckily not on the bed!! The bed itself was comfy so I guess that's what matters in a hotel.

We stayed at Hill House on our vacation. The experience was wonderful. The room was big, and very clean. The property is quite large with several buildings. The hotel was quiet and restful. The main building is beautifully decorated and could be used as an events center. Wonderful Experience.

We are from Canada and had a trip to California this summer. We stayed in the hotel on Thu, 21 June 2018 and I only glad it was one night! Our car was parked just next door to the lobby entrance and despite this, it was robbed overnight. No idea how they opened a car - guess they used professional tools to do it such quickly and easily. No alarm emerged. Thanks for that - at least no broken window glass and the problems with insurance. I called the police - they accepted my report and no follow-ups AT ALL since then! Looks like no one (hotel stuff and Merced Police Department) even care to review the hotel's video surveillance and follow-ups. Is it normal activity there? Nobody care? Report 18-35155 - car robbery near Bakersfield Best Western Plus Hill House Most frustrated - no one from hotel management even called us to just say "we are apologies " words. Nothing REALLY valuable were stolen but the incident gave us huge concern about our safety in Best Western hotels. Never again! Folks - make sure you do not leave anything in your car overnight!

I always stay here when I visit my family. It is clean, the staff are pleasant, the room is very comfortable with everything I need, including an iron and ironing board, hair dryer, refrig, coffee maker, pool, free wi-fi, and free breakfast. I usually sleep in and miss breakfast but it has been of high quality in the past. There is a Mexican restaurant next door that I like very much.

We arrived late for an overnight stay on our southbound trip. We stayed in building across the bridge from main building and restaurant. Room was clean and spacious. Stayed upstairs by request (no elevator seen). Staff was wonderful at the front desk. I did, indeed, receive my loyalty prize. Air worked great. The breakfast was cook to order with nine or so menu selections (no substitutions). The food was very good. Only drawback is the location as a way-station on a Hwy 99 drive. Google maps gave the best directions. The value was great and I would stay here again as a Costco, with Gas Station, is easy to get to on the way back to 99.

Clean hotel, with a made-to-order, no frills hot breakfast, that accommodated our three quiet, small dogs for a small fee per pet. We couldn't have asked for a more reasonable stay. We were in town visiting family, and because of a medical emergency, they also had a half-day rate that we utilized to stay a little longer and rest while relatives were at the hospital. We would definitely stay again.

If you absolutely positively CANNOT get out of going to Bakersfield and you gotta stay, stay here. I have had occasion to go there a number of times over the years, and since, I am from there, and my friends and family have moved or passed away, I have to get a hotel when I go back home. This is the best. First, the location. This is centrally located, on Truxtun Avenue, right in the middle of Bako. It is across the street from the Marriot, the library, and two walkable blocks from the Rabo bank Arena and the Civic Auditorium. And all the really great restaurants are nearby: there is a good Mexican restaurant/bar in the hotel, and around the corner is the legendary Mexicali. About a mile away is the world famed Woolgrowers Basque restaurant as well as Noriegas. The Sinaloa is close, as well. And it is quiet. Aside from the lovely sweet coo of the train from the tracks nearby, there is no endless noise of the 99 freeway, and the 6 or 8 lanes of bumper to bumper 70 mph traffic which goes all night. Quiet. Peaceful. Secure: The entire property has a decorative fence around it. There is only one entrance. The staff is excellent, friendly, efficient, and caring. The property itself is lovely, and comprised of three buildings,two bulidings house the hotel separated by a canal, and reached by a quaint bridge.The main bulilding houses the lobby, a day room, the restaurant, Manuel's Mariscos. It is all fenced. The pool and pool area, is beautiful, and spacious,with umbrellaed tables and chairs and lounges surrounded by palm trees. There is a lovely lobby area, a workout room, and a Mexican restaurant right off the lobby, and you can get vouchers for a REAL breakfast, either Mexican (yum) or American or Continental. Had them all and they equally delicious. The rooms (I've stayed there twice) are spacious, and nicely appointed, (although a little.....beige) but immaculate, and the bed was very comfortable. There is an inroom mini fridge and a microwave. One thing I really love are the plantation shutters, because they are so clean, and you can open the top level while leaving the bottom closed. I like sleeping with the window open and this is ideal, because I can have fresh air and privacy. There is an ice dispenser and vending machine downstairs. The only , and I do mean the only negative, is there is no elevator, so you will have to haul your case upstairs, although the staff will help. Don't overpack! There is evidently a meeting room, and the lobby is spacious with couches and tables All in all, this is my home away from home: ironically I grew up down the street. Seriously, Stay. Here. You'll love it

When you travel, either for work or pleasure you hope that you, your loved ones and your possessions are safe. Even though they told us not to leave anything of value in our cars - which I did not - my passenger side glass was broken into and I personally saw SEVERAL other cars with broken windows and glass on the ground next to them that wasn't there before. Obviously they know there is a problem to warn us but we were told the security cameras are not working at this time but would be operational “soon”. Staff didn't seem to care and all we were told is the police would not come for something so minor like this. No apology for something that must be a known issue. I called and filed a police report with the Bakersfield PD. 661-327-7111. It's sad because this is actually a nice hotel.

Excellent place to stay with excellent food in the restaurant. Would recommend to anyone. The rooms were very large, clean, and nice. We loved the decor and had a very good television. The bed was great!

From the time we arrived until the time we left everything was first class. It was so nice to be given tickets for a breakfast from a menu instead of the standard motel fare. The staff at the hotel and the restaurant made you feel right at home. This Best Western is one of the best in our opinion.

Not bad value for the most part, but we were highly disappointed with the breakfast, which came with an obligatory surcharge of $10. This became a point of contention with us, and while I initially thought that this had been resolved with management, we apparently had different ideas of what a satisfactory adjustment was. In the meantime, my messages to Best Western Corporate are being ignored. With a broad selection of affordable options under the Hilton banner in Bakersfield, I'll probably go back to using them on my next trip.

Recently updated rooms with a good size. No odors. Breakfast was ordered from menu and included in the stay. Good service from staff. Ask for room with no one in room above you. Lots of nice restaurants nearby.

Traveling across country we chose the Best Western Plus and we were not disappointed. The front desk was friendly and informative and our room, which had recently been remodeled was perfect. Well appointed and very clean. Really liked the extra key card safety getting into the building. The only negative was the breakfast coupon at the adjoining restaurant. Who gives one slice of toast with a breakfast?

I travel alot for work and am always looking for pet friendly hotels. This property in particular did a nice job of keeping a designated pet friendly room clean and free of any wear and tear. I hope more pet owner travelers will respect these hotels and their pets so that more hotels will open up services to more pet friendly rooms. I often hear of nightmare pet experiences from hotel clerks and can understand why they would be hesitant. I treat my rooms with my pet the same as i would at my home and it makes it an awesome travel experience to enjoy a hotel room stay that takes care of the people and their pets.

If you have need of an accessible room DO NOT STAY HERE. The accessible bathroom was no bigger than a regular bathroom and the accessible shower was the size of a phone booth. Beds were terrbile. Room was no larger than a regular room, had difficulty navigating the wheelchair in this room. Desk service was good and the reception staff were friendly. Would never stay here again.

I didn't plan on spending the night in Bakersfield so I wasn't able to pre-plan my stay at this hotel. Fortunately, I was able to access TripAdvisor on my phone and chose this BW hotel based on traveler's recommendations and price. I arrived in town very late after a long day of traveling and it was after 1am by the time I was was checked into my room. When I called the front desk and asked for a late check-out, they graciously granted me my request. My room was large, nicely organized and clean. They have a free breakfast from menu at the hotel's restaurant from 6:30am to 9:30am which I did not have the time to take advantage of this offer.

Great place to stay! Quiet, friendly staff, great restaurant and bar. Very clean grounds and accommodations! Superb hostess, Mary, in the restaurant. A little off freeway access but well worth it. Only a couple of miles to I-5 freeway onramp upon leaving.

Had a wonderful visit considering why w had to come down to the area would highly recommend the hotel and the amenities... The staff was very nice and friendly.... Rooms were not bad... Would definitely stay there again

We had a very nice, good sized room with a 2 seater couch and coffee table. The bed was very comfortable which is always a plus. There is a restaurant on site which is Mexican/seafood. We ate here and the food was very nice. Try the garlic shrimp if you are a seafood lover. A cooked breakfast was supplied and was also in the restaurant. You choose one option plus one drink from the menu. Quite tasty. The reception staff were very friendly. A comfortable stay.

This hotel is by far my favorite that I have stayed at! The value is incredible for $99 you have a business room with a very comfy bed, and usb power outlets!, you don't have to bring in your power adapter! 99 dollars is a heck of a deal for a best western plus room!

Excellent place to stay, close to the Kern County Fairgrounds where our event was held. Clean, quiet, comfortable and reasonably priced. Easy access from the 99 highway. Close to the performing arts center.

I could not get any hot water after one and half hours. All they said, no one else is complaining. They did move me to another building. I wonder how many people later on in the evening complained about not having hot water.

Had multiple discrimination incidents with hotel staff due to my disabilities, an incident with a restaurant server attached to the hotel that flipped on me regarding my service animal and tried to seat us in a corner away from the rest of the restaurant to isolate us. When multiple requests were given to speak to a supervisor instead the Owner/GM called my place of work while I was on vacation/medical leave and harassed me by lying to my General Manager while I was going into surgery. Both of our rooms were infested with bed bugs and when this was brought to the staff attention they switched our rooms but then we watched them change the sheets and rent the room out to the next guest. I provided doctor paperwork with the infected bites and two different medications I had to be put on due to this infestation. The GM never called me despite multiple requests and each morning we went to breakfast we were harassed about my caretaker that is required to travel with me due to multiple severe military-service connected disabilities. The hotel never tried to make anything right and instead retaliated against me to my management team at my second job while I was in California getting surgery even though I live in North Dakota. I had to contact the Department of Justice regarding Americans with Disabilities act due to the massive amount of discrimination we experienced, not only by myself, but by my family and my caretaker as well from Hill House hotel staff.

We arrived later in the evening without a reservation. The staff was friendly and helpful. Our room was very nice. There was a great breakfast (better than many). Parking lot seemed a little dark but everything seemed safe.

I often would stay here for work once a month for two years. The front desk's people were nice, the rooms were clean, and the location was convenient to restaurants and my vendors. I didn't even mind when they renovated the rooms and when they stopped the free breakfast and gave everyone vouchers for the excellent breakfast at the Mexican restaurant. However, when the refused to give me a refund or change my reservation date to the following week, I swore I would never go back. You can stay at a much nice place for less at the Marriott across the street, where they will treat you with respect instead of taking your money without an apology.

Don't drive here after dark if you can avoid it, it was difficult to navigate around with the GPS and being unfamiliar with the surrounding roadways once off the freeway. Once getting here, you're met with an iron gate which locks at night. While they have a hotel and convention center across the street, this hotel sits in the middle of a depressed city, challenged for food and economic prosperity. Once inside the hotel, on our first night there, the smog from LA made its presence known. The sounds of nearby racing police cars and a search helicopter flashing its lights and brushing past us on it's tracking caused us to want to check out immediately, but go where? We were tired from the 6 hour drive from Sacramento. We slept with one eye open, had a simple breakfast served to order downstairs in the small restaurant. The closer is got to 11am, the more the kitchen staff watched our every move. We were told to leave once it was 11am. This hotel and its location might please others, but it wasn't our style.

This hotel is conveniently located across the street from Bakersfield Amtrak station within walking distance of downtown businesses. Nicely appointed guest rooms, friendly staff, and even offers a complimentary sit down breakfast service. Always stay here when in Bakersfield. No disappointments.

We stayed at a lot of Best Western's on our recent multi-state-car-trip-adventure but regrettably, the Bakersfield Hill House was one of our least favorites. Observations below: PROs: - Friendly staff - The oatmeal breakfast option was exceptionally good with a whole plate of fruit included. - Bed was comfortable - Room located in a secured building (although doors propped open all morning long when checking out...could have been a guest?!) CONs: - Noisy room that was smelly/stuffy upon entering. Couldn't open the windows to air out. - No breakfast buffet - just preset options. - Dispensers for soap/shampoo. (I just prefer small containers) - Not sure of the source, but when we left in the morning, the "outside" air was really "stinky"! NOTE: I think the source was off Best Western property meaning, out of their control. Conclusion: Don't foresee spending another night in Bakersfield any time soon but if I did, would likely consider a different budget option.

My husband and recently traveled to las Vegas for our Anniversary. We stayed in Bakersfield too and from Vegas. This hotel is currently being renovated. The Room was nice and clean and the bed was comfortable. It was across the stree From the large Bakersfield Library. We had a nice time visiting

Stayed here for one night on a driving holiday. It was fine as a stopover. Room was big and had all the amenities we needed including good Wi-fi, coffee maker and microwave. Only concern we had was that the bathroom floor was in need of a good clean but the rest of the room wasn't dirty. We chose not to eat in the evening in the hotel restaurant as it wasn't very inviting but there isn't much within walking distance so be prepared to drive if you want to eat out. We did use the restaurant for the included breakfast and it was surprisingly enjoyable. However we did not like the limited set menu arrangement, i.e. not a buffet choice and it was coffee OR juice, not both. Overall it was a good stopping off point but not a destination in itself.

My husband and I booked the hotel ahead when we were traveling to Palm Springs on Feb 18 2018. The lady at check in was very good, friendly and helpful. Our room was different matter! The bedding was clean but the room itself was very shabby. The sink had very little water coming out, so had to brush our teeth in the tub. The tub had a big pink mark on the edge, and the wall paper was peeling off. We have stayed at many Best Westerns and Best Western Plus but this certainly didn't meet the standards we have experienced in the past. The hotel was situated in the Center of the old town, and had to remove our bikes as the area wasn't safe. The breakfast was served in a Mexican Restaurant that was attached to the hotel. It was a sit down with a menu to choose from. The food was very poor, and had a choice of juice or coffee, not both.... we left most of our food. As you can guess we would not stay there again!!!! Gerri Wallis6

Arrived on Amtrak San Joaquin from Oakland and was literally a 2 minute walk across to the hotel. Clean and spacious room and included breakfast at Casa De Mariscos was cooked to order and adequate. Quiet tranquil location and would certainly stay here again.

There is a restaurant attached to this, so besides my usual expectations from Best Western, this makes it an exceptional one. I only had breakfast, but if that was representative of all their food, I'll have to plan on dinner there next time.

Our last night of our (includes husband and service dog) January 5,000 mile trip. We always stop in Bakersfield to visit friends. I entered the lobby, gave the staff my name, and advised her of my reservation, asked if she could get things started as I ran to the ladies room. I returned expecting to see paperwork on the counter for me... nope, had to wait while two other customers were taken care of. OK, I can maybe understand that. No fuss made. Staff not friendly while not rude. The rooms are in a separate building. We accessed a luggage cart and got every thing into the fragrant filled building. If you have issues with fragrances, this is not the place for you. I immediately wanted to walk our dog and had used my last poop bag at Best Western Arizona. There were no dispensers on the property and no receptacles for used bags. I visited the lobby to inquire about these pet bags; they had no poop bags, handed bags for the small garbage cans in the rooms and made sure I knew that I was responsible for picking up after my dog. While walking my pet in the small grass area, I noted a lot of mushrooms that, to me, are a safety issue for children and pets. There is only one exterior garbage can outside the building so everything goes in it. The hotel is on a corner near downtown with a gate at the side street (open during the day) as well as the entrance. I saw local traffic using the parking lot, cars and walkers, that left me uncomfortable. Room was clean and comfortable. Everything worked. Fragrance filled! Next morning we had free breakfast in the Mexican restaurant on premises. It is obviously a family restaurant. We ordered from the menu and the food was good. Preparing to leave, I spoke with the happy young lady in the lobby. Shared my concerns about the hotel not being pet friendly. She let me know the owner had been told before so probably doesn't care. I also shared my concerns about about the parking lot being used by the locals, cars and pedestrians that left me very uncomfortable. She did feel that was a concern. My friends who live in the community, couldn't believe we stayed in a hotel downtown!

This was my second stay at this hotel in downtown Bakersfield, directly across the street from Amtrak. I came here early September 2017 to look at checkout rental homes in the area and also booked the same room type, King. Bed business room. This stay I was able to try the free morning breakfast, which I will go into detail at the end. The hotel is spread out into 3 separate two-story interior access buildings that require your key card to access. I highly recommend the 2nd building as it's quieter and not connected to the office and restaurant. The 3rd building is a bit far, sitting on the other side of the canal and a bit sketchy to walk from your room to the morning breakfast early morning when it's still dark. There are no elevators on site so make sure to ask for first level rooms if you can't climb the interior stairs or have lots of luggage. I requested the second floor, which offers vaulted ceilings. Rooms and hotel in general have a rustic homely design. It's worth the extra $5 to pay for a business room if you just need one bed as it comes with a love seat sofa, whereas the regular king bed room just offers a chair. Also, the business room offers dispensers on the wall for hand soap, lotion, body wash, shampoo and conditioner. Lots of open outdoor space for smoking. The hotel underwent a renovation in the last 2 years so everything from decor to furniture are modern. Nice size TV with microwave and mini fridge inside the cabinet out of view. Morning breakfast is in the restaurant and feels like you walked into grandmas house as the servers are very friendly, informal, and your food arrives very fast. The menu, however, is very limited to just 5 options for breakfast and the portions are VERY small like you would feed a 9 year old. The “American Breakfast” consisted of just 2 medium eggs, 2 bacon slices, 1 piece of toast, and literally 2-3 bites of breakfast potatoes. Several guests were complaining about the portion sizes and weak coffee. My orange juice tasted like Tang since it was so watered down. I seen no one leave a tip, which requires cash. I uploaded a video on YouTube, titled “Best Western Plus Hill House Inn Bakersfield.” Be sure to watch it for an inside look. I uploaded several pictures on my last review.

We had a king bedroom and were delighted with the size and cleanliness. Free parking, pool and breakfast. The gym machines need servicing as you can't move the weight pins, but otherwise an excellent stay.

My husband and I stayed here on our Christmas trip to Bakersfield. Very cool historic building, very close to many of the main attractions in Bakersfield. Walking distance to everything I wanted to go to including a hip Tiki Bar called Tiki Ko over on K street. Beautiful lobby, huge rooms and comfy beds. Totally will stay here again.

I was a woman traveling alone & the room had double locks so I felt safe. The bed was comfy, the shower very nice and the internet worked well. Nice breakfast as part of the stay in the restaurant next door. All in all a very nice stay.

We stayed at the BW Hill House in Bakersfield, CA on our trip to Vancouver from Phoenix. The hotel is older but well kept, the room was clean and all amenity's worked as they should. The internet seemed to work well and the hot breakfast was offered on time and well prepared. I would not hesitate to stay at the Hill House again.

Hotel is only average and is showing its age. The carpets worn and general décor very dated. Still have cheap plastic glasses in the room. However, the attached restaurant (different owner) was excellent.

This is a lovely hotel with great service at front desk, clean and tastefully decorated rooms with microwave and refrigerator. We were traveling with our dog and there was a $15 pet fee. We were tired and were grateful for the small Mexican restaurant attached to the hotel with very good food and $6 Margaritas. The morning breakfast included with the room rate was at this restaurant where we sat and ordered our breakfast which was delicious.

The accommodations were nice, simple and updated. Wi-Fi worked good. Best breakfast we have had in a while, simple but perfect way to start the day, you can tell the chef and wait staff like their jobs. Front desk staff also very friendly. Overall room was clean, not perfect but clean. Bed was comfortable and we slept well.

Stopped here on a whim at 3AM during a tiring trip down I-5 to Los Angeles from Yosemite. So glad I did. The overnight clerk offered me a late checkout up front, without my asking. The quality and size of the room was fantastic, and included so many thoughtful details - four USB charging outlets, fast free internet service, and high-quality plush bath towels. For cleanliness and comfort, this was four-star quality lodging at less than $100. Would consider staying in Bakersfield again just to use this hotel. It's that good.

The business class rooms are huge ,clean and very comfortable. Enjoyed our breakfast at the restaurant. The owners are very hospitable and accommodating. Will stop here on our yearly trips to the desert SW.

This is the most disappointing Best Western I have ever been to. Everything was for sale including water. Other Best Western Hotels give you free bottled water. They even have free cookies at check in after a long drive. Coffee or tea was available in our rooms and in the lobby.

Clean, beautiful facility with an incredibly friendly staff...great restaurant on the grounds that also does a sit down breakfast instead of the usual buffet. We loved the fact we didn't have to drive to find dinner.

We arrived tired and hungry at 7pm on Thanksgiving. The manager called and called until she found a restaurant that was open - we ordered takeout and relaxed in a beautiful room with our pups. So nice to be welcomed that way! Happy holidays, indeed.