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Best Western Plus Hotel Astana, Astana

4.5/5  - basé sur 28 notations.
13A Dostyk street, 010000, Astana, Kazakhstan - See map

The Best Western Plus Astana is a modern hotel located in the heart of the historic center of Astana in a lively area within short distance to main administrative sites, business centers, shopping malls and must visit places. The hotel is surrounded by exceptional centrally planned architectural ensembles that will make you feel the rhythm and spirit of the capital of Kazakhstan. The hotel is located close to the main boulevard Nurzhol and the symbol of Astana Baiterek, in front of the House of Ministries. Stay at this modern hotel with a special generous atmosphere. Each detail has been passionately chosen and each room was made with a single purpose- to establish the sense of unique stay. Every type of room is well equipped and qualitatively furnished. The charmingly designed lobby and other common areas cause unique impression of a grateful stay. Moreover, all areas of the hotel with air conditioning and access to high-speed wireless internet and together with high hospitable service will make your stay a pleasant one. The Best Western Plus Astana offers numerous additional amenities such as modern fitness center, free parking, meeting room and private dining room with a billiard table. Exclusively styled lobby restaurant, the Emerald Restaurant and Lounge is glad to offer International and Traditional cuisines for all guests. Breakfast is served in our second restaurant, which overlooks the House of Ministries. Flexible well-equipped meeting room for up to 70 people allows for holding banquets, make presentations for your partners and colleagues. The private dining room with billiard table allows guests to hold private business meetings in a relaxed atmosphere. All amenities operated by qualified and attentive staff. These all make the Best Western Plus Astana the right choice for business and leisure travelers expecting a comfortable stay in the heart of Astana.

Best Western Plus

Hotel Astana

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 30 guest reviews
NOTE ISSUED
Excellent
18
Very Good
9
Average
2
Poor
1
Terrible
0
REFER TO NOTICE
Business Business
15
Couples Couples
5
Family Family
0
Friends getaway Friends getaway
5
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel to stay if you want to see central attractions of Astana"

4
16/07/2018

PLUS - very good location - nice & helpful stuff - good breakfast - great room - comfortable bed - clean & tidy - good pressure of water at the shower MINUS - no regional Kazakh dishes in hotel's restaurant

"Outstanding hotel. Management and service terrific"

5
09/07/2018

The Best Western Plus Astana turned out to be one of the best hotel choices I've ever made. The facilities are very comfortable, including in-room coffee-maker. The location is wonderful--near the Bayterek Monument, Presidential Palace and many sights every tourist wants to see--but the best part were the personnel serving and managing the hotel. When we had to buy new airline tickets to return to Almaty for our Lufthansa connecting flight home,(SCAT Airlines cancelled our flight) the manager sent one of his desk clerks with us to the Air Astana office so we would not get lost. When we checked out and drove off in a taxi, the manager himself carried our luggage to the waiting vehicle and saw us off! and it wasn't because there was no one else there to do the job. He is just a very friendly person who does everything he can to make sure his guests are enjoying their stay. I can't say enough good things about this hotel! They even let us stay in our room eight hours over check-out time without additional charge. Everything was clean and they served a very complete hot breakfast with many choices in the buffet offered.

"Good enough, fair price, decent breakfast."

4
28/06/2018

Good enough, fair price, decent breakfast. Large room, inconsistent made service, few western TV channels. Good location near presidential palace. Bar was good and does serve food also. Would stay again.

"Nice location for government buildings"

4
17/05/2018

Astana is a very well organised city. The hotel's location is just next to the ministrial complex. The bed and mattress meet the expectations. Staff is very helpful. The only problem I have was the transfer from airport to the hotel. Even though they promised to arrange the transfer, there was no one waiting in the airport.

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear Guest. Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"A wonderful stay"

5
15/05/2018

We stayed at this hotell for three nights. The location was god, helpful staff, and nice rooms! The food was only so so, but we would defently stay her again Very friendly and helpful staf Many of the city's top sights nearby!

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear Simen. Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"A great hotel."

5
03/05/2018

Great locations near The Bayterek Tower and Nurzhol Boulevard. Nice people and my special thanks to Sohan who guided me around the city. Rohan sent me to the third floor to an amazing massage, better then in China, thank you Sohan. Good breakfast, fine bed and a lot of space in my room. I was pleased about my choice, staying to Best Western.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Cornelia . Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Special thank you from Mister Sohan. It was his pleasure to help you and make your stay comfortable at our hotel. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Excellent stay"

5
18/04/2018

Very conveniently located, close to all Ministries and round the corner from the Bayterek Tower, this hotel is perfect for short and long stays. Rooms are spacious and very clean (I had one 8th floor). The restaurant is indeed very good. The hotel manager is very professional and knows how to solve any issue and how to treat guests. Definitely I recommend this hotel for anyone wanting to spend some time in Astana.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Architect_IT. Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Excellent quality for a great price"

5
01/04/2018

Stayed in Best Western Plus while travelling for work. Was very impressed for the price I paid - clean, comfortable room. Hotel is directly opposite the "House of Ministries" building, and a short stroll from Baiterek Tower. Absolutely fantastic reception staff, who were friendly and polite, but also relatively efficient.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest. Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"You get a lot more than you pay for!"

5
21/02/2018

I stayed here for about 4 weeks early this year and I thought it was incredibly good value for money. I did get a particularly good deal for a long-term stay, but even so, it really was excellent. The staff were lovely and helpful and made my stay very pleasant. The hotel has a good restaurant (with a range of European and Asian dishes) and gym, so even when outside temperatures were as low as -40C and I was stuck indoors, it wasn't a problem. Reading other people's comments, I can only assume they have improved the breakfast radically, because I thought there was a very good range of food - fresh fruit and vegetables, cereals, yoghurts and usually a choice of omelettes, sausages, pastries, pancakes and eggs cooked to order - and it got even better when they got a new coffee machine! I'll definitely be back. :-)

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear guest, Thank you for such informative review on our hotel. Also thank you for taking the time to advise of your recent stay at Best Western Plus Astana. It is only through feedback such as yours that we are able to maintain and indeed, where necessary upon the service that we provide to our valued guests. Best regards, Best Western Plus Astana

"Very nice staff"

5
16/11/2017

Our stay very nice in this hotel. The staff was very nice and always with a smile. Very helpful and effective receptionist and an ubiquitous Indian manager full of energy. The hotel is brand new and the housekeeping is quick and effective.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest. Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

"You get what you pay for"

3
05/11/2017

Spent 3 nights here on a business trip. The check-in was swift and so was the check-out. Breakfast is very very minimal, I just had cereal with hot milk because there was barely a small counter for veggies and maybe 3-4 options of hot dishes. It's a very basic kinda service for what you pay for. The rooms were clean and the bed was comfy, those are the only best things to say really. Service in general was good and prompt, no complaints there. The only very bad thing was the internet, don't even try to connect or log in. It's very slow and the 4G connection from your phone is faster so if you need to do some hefty work then forget it. Also, local telecom companies won't allow your iPhone to make a hotspot connection either so watch out for that too. All in all, the hotel has good location but not luxurious in any way. Staff was always friendly.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear guest, Thank you for such informative review on our hotel. Also thank you for taking the time to advise of your recent stay at Best Western Plus Astana. It is only through feedback such as yours that we are able to maintain and indeed, where necessary upon the service that we provide to our valued guests. Best regards, Best Western Plus Astana

"Great room, location and restaurant... awful breakfast "

4
28/10/2017

The room is spacious and well made up. The bathroom is also great! An ideal location if you want to stay in the new city, a stone's throw from the Bayterek. The in-house restaurant on the ground floor is also good, with delicious affordable neo-Chinese cuisine. The breakfast buffet needs serious help, it was awful... Best Western Plus need to focus on this as it's the last experience a person remembers when leaving the hotel.

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear guest, We thank You for leaving your feedback on our hotel. Every opinion of our guest makes us to put more affords to make your stay even better then before. We are glad that You like our room, bathroom, location and Chinese restaurant. It is sad that You did not like our breakfast. Your review is sent to the manager who is responsible for our breakfast. We are working on it everyday to make our breakfast better. We hope next time when You stay at our hotel You will enjoy our breakfast too. Best regards, Best Western Plus Astana

"great location , room ok, needs some improvement around the edges"

3
24/10/2017

I have stayed in this hotel from 11/10 to 15/10 room 609 . I arrived around 1130 pm and the chk in was a zip . my room was facing the main road with the govt building and president"s palace across the street . room was very quiet and I slept very good . I went to breakfast which was included and I found it disappointing, poor selection and unappealing display . they didn't have any fresh breakfast rolls or baguettes like other hotels, only black or white bread and a very slow toaster . they had some yogurts and less than average pastries. other con was the tv which has only Russian channels without a single English channel !! considering that the hotel belongs to an intnl chain this is unacceptable and can be remedied easily by the hotel . the hotel best asset is the staff I would like to note yulia and rushan that were great , always smiling , very helpful with advise and always give you the feeling you are most welcome !!!! kudos for great service !! I ordered a car to the airport the cost was 11$ very reasonable and the driver was on time . the location is a big plus few minutes walk from bayterek tower and other attractions. the cost per night was 62$ which is cheap , so overall not bad !

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear guest, Thank you for such informative review on our hotel. Also thank you for taking the time to advise of your recent stay at Best Western Plus Astana. It is only through feedback such as yours that we are able to maintain and indeed, where necessary upon the service that we provide to our valued guests. We are gald that you like our location and stuff. Yulia and Raushan are trying thier the best to make every guest to feel like they are at home and treat every guest nicely. And We are happy to hear that they took care of you and made you to feel welcome at our hotel. They are sending thanks to you for remembering them and metioning them in your review. It is sad that you had some bad expirience at our hotel. We are working on resolving our problems. One of it We have already resolved. We got english channels. We have added some items to our breakfast and now we have more variety of bread. We hope to see you again at our hotel. We will put all our affrod to make your next stay better then the last one! Best regaurds, Best Western Plus Astana

"Good location and good service"

5
08/10/2017

Good location in the center of the city, while comming for business you have a chance to see major sites of Astana as they are in close proximity. Check-in was very fast and friendly, staff was very helpful during 3 day stay. Good breakfast, you can find pretty much everything you need. Room very clean and cosy, I pre-requested for the better view and got the room. Good work for House-keeping, no issues. While its already cold in Astana after hard day wasn't really looking for surving the city res taurants, so requested a traditional food in the restaurant and did not regret. In general good stay, and would definetely book again for the next visit.

Best Western Pl... M, Manager at Best Western Plus Astana, responded to this review
Good afternoon, Mr Beautyworldguru! Thank you for choosing Best western Plus Astana! We glad that you enjoyed to stay in our hotel! We are looking forward to see you at ours again!