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Best Western Plus Hotel Astana, Astana

4.5/5  - basé sur 43 notations.
13A Dostyk street, 010000, Astana, Kazakhstan - See map
Best Western Plus Astana - Best Western Plus® Astana Entrance The Best Western Plus Astana is ideally located in the center of Astana. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Astana is a modern hotel located in the heart of the historic center of Astana in a lively area within short distance to main administrative sites, business centers, shopping malls and must visit places. The hotel is surrounded by exceptional centrally planned architectural ensembles that will make you feel the rhythm and spirit of the capital of Kazakhstan. The hotel is located close to the main boulevard Nurzhol and the symbol of Astana Baiterek, in front of the House of Ministries. Stay at this modern hotel with a special generous atmosphere. Each detail has been passionately chosen and each room was made with a single purpose- to establish the sense of unique stay. Every type of room is well equipped and qualitatively furnished. The charmingly designed lobby and other common areas cause unique impression of a grateful stay. Moreover, all areas of the hotel with air conditioning and access to high-speed wireless internet and together with high hospitable service will make your stay a pleasant one. The Best Western Plus Astana offers numerous additional amenities such as modern fitness center, free parking, meeting room and private dining room with a billiard table. Exclusively styled lobby restaurant, the Emerald Restaurant and Lounge is glad to offer International and Traditional cuisines for all guests. Breakfast is served in our second restaurant, which overlooks the House of Ministries. Flexible well-equipped meeting room for up to 70 people allows for holding banquets, make presentations for your partners and colleagues. The private dining room with billiard table allows guests to hold private business meetings in a relaxed atmosphere. All amenities operated by qualified and attentive staff. These all make the Best Western Plus Astana the right choice for business and leisure travelers expecting a comfortable stay in the heart of Astana.

Best Western Plus

Hotel Astana

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 44 guest reviews
NOTE ISSUED
Excellent
26
Very Good
12
Average
4
Poor
1
Terrible
1
REFER TO NOTICE
Business Business
20
Couples Couples
6
Family Family
2
Friends getaway Friends getaway
6
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Choice"

5
11/11/2018

Stayed here for 2 nights. Arrived by taxi from the airport, hotel was easily located. Hotel receptionists were friendly and spoke Russian and a few English phrases. Rooms were immaculate and I can't fault them, even providing a view of the twin golden towers. The hotel is located near many restaurants and close to the Bayterek Tower as well as the Presidential Palace. Like Astana on a whole, the hotel was very quiet, practically empty. Therefore breakfast was very personalised with the chef and hotel manager specifically bringing us Kazakh dishes to try. Their restaurant was also good to on those commonly rainy days with everything from pizza to Chinese, our meals once more being personalised by the hotel manager. If you're coming to Astana, I can definitely recommend this hotel.

"Convenient location, excellent staff and services"

5
30/10/2018

An excellent hotel in downtown Astana, close to the major attractions, plus restaurants, shops, nightlife, etc. Room was well appointed, with all necessary amenities, very comfortable bed and wifi. I would like to have control of room temperature, which is controlled by a hotel central air conditioning system. Breakfast was high quality, as well as dishes at the restaurant during dinner time, Staff at the reception were excellent, they arranged an airport pickup during early morning hours, noticed my room preference for a high floor with a view, plus were able to accommodate a late checkout request, Also, being a tourist from Brazil during first visit to the city, reception staff were very attentive and provided tourist guides and maps plus recommendations, also directions for services and made me feel safe and welcomed. Would recommend this hotel to anyone visiting Astana for business or leisure.

"Great stay - much more luxurious than a typical Best Western"

5
28/10/2018

This is a great hotel, and doesn't fit the usual image of a Best Western in the US; it is much more luxurious, and would be closer to a Hilton in the US. Not only are the rooms spacious and gorgeous (I was upgraded, so my room was gigantic, and had a couch and two chairs, a desk, and a large bed - and still plenty of space to walk around), but the service is warm, friendly, and accomodating - and you may find the hotel management roaming the breakfast room, and checking to see if everything is to your satisfaction, which is nice to see.

"Nice Hotel in Central Location"

4
23/10/2018

Good hotel with clean rooms, good breakfast and friendly service, but the best thing is the location, just steps away from the photogenic Nurzhol Boulevard. Wifi slowed down a bit in the evenings when too many people were on it, but it was fast all other times of day. Good, reasonably priced option overall.

"Worthy hotel in downtown"

4
09/10/2018

You've got all you need: great service, location, new and modern rooms. Room was spacious and nice soft mattress, pillows were to hard but it could be just me. I've tried some things in the restaurant and everything was delicious, very fast room service. Note: Complementary toiletries would be a good gesture. And make sure that dishes served for breakfast are hot, not just warm.

"Room for improvement "

3
02/10/2018

I am unsure how this hotel compares to other hotels in the area for the same price. The room was very clean, the bed was comfortable (pillows a little hard but that's personal preference), the bathroom was clean as well. The hotel staff were pleasant and helped us book taxi's and who I believe to be the manager was extremely friendly. Now for some of the poorer parts... No shampoo or shower gel in the room (might not usually be an issue but I decided to not take any on this trip as most hotels seem to provide this), TV decided to stop working (yes a minor inconvenience), the food at dinner time was nice I had a pizza but at the evening the menu doesn't fit the style of the establishment. It's all very mixed up and confusing, the starter/appetiser came with friends so I was starting to get full by the end of that and then it took a very long time for the main to arrive. The chicken seemed like it was from frozen/processed as it was quite chewy for me the restaurant brings the hotel down and we ate out the second night. So the rooms are tidy and clean and staff are friendly and welcoming! If there was a 3.5 star option I'd give it that.

"Great Location and Service"

5
20/09/2018

Stayed here twice, one night each when passing through Astana. Great location in that many of the sights in the main central area are within walking distance. Due to all the one-way roads, it is a bit tricky for taxis to find their way here, though! Service staff are very eager to help and speak excellent English. Rooms are well furnished and clean. Overall a good place to stay at a reasonable price, especially given the central location in a world capital.

Best Western Pl... M, Менеджер по связям с общественностью at Best Western Plus Astana, responded to this review
Dear Jimbobka , thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

"Would stay again"

5
15/09/2018

Very good service, convenient location, my room was not noisy and I had a good sleep. Restaurant is good too. I would stay again, like the hotel. I only wish there would be a way to make it warmer at night. It was a very cold September and the heating doesn't work around this time, usually it starts in October.

Best Western Pl... M, Менеджер по связям с общественностью at Best Western Plus Astana, responded to this review
Dear juliagran592 , thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

"Great hotel in ciy centre"

5
27/08/2018

Close to all the sights in Astana with very clean and comfortable rooms. Staff are welcoming and friendly. Plenty of bars, restaurants and shops near by. Very central to explore this lovely and very interesting city. The restaurant serves a wide variety of excellent neals. Well stocked bar with Kazakh and international drinks and cocktails.

Best Western Pl... M, Менеджер по связям с общественностью at Best Western Plus Astana, responded to this review
Dear Bob , thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

"Functional City Hotel"

3
15/08/2018

Location: Excellent location. Easy navigate around town. Near the Bayterek Tower. Staff: Manager is number One. Staff will help you always by smiling. Breakfast: Hot food was Not hot even sometimes warm. Yack. Bar: Nice place to take beer or two. Very limited selection alcohol and wines. Room: Good size. You have to start ac by yourself when you check inn. Window was open and that was impossible close 100 % - so you hear outside noisy very clearly. Comeback: Maybe

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

"Highly recommended"

5
24/07/2018

It's been my second stay in this hotel. And again I had the most pleasant impression. Good location, nice comfortable modern rooms, very good breakfast. But the best thing is the perfect staff and the management of the hotel. These people do everything to make their guests feel like home. Small things matter - so this is attention, care and support in every little thing! Thank you! Highly recommended hotel!!

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest Bovbo, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Nice hotel to stay if you want to see central attractions of Astana"

4
16/07/2018

PLUS - very good location - nice & helpful stuff - good breakfast - great room - comfortable bed - clean & tidy - good pressure of water at the shower MINUS - no regional Kazakh dishes in hotel's restaurant

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest Marta, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Outstanding hotel. Management and service terrific"

5
09/07/2018

The Best Western Plus Astana turned out to be one of the best hotel choices I've ever made. The facilities are very comfortable, including in-room coffee-maker. The location is wonderful--near the Bayterek Monument, Presidential Palace and many sights every tourist wants to see--but the best part were the personnel serving and managing the hotel. When we had to buy new airline tickets to return to Almaty for our Lufthansa connecting flight home,(SCAT Airlines cancelled our flight) the manager sent one of his desk clerks with us to the Air Astana office so we would not get lost. When we checked out and drove off in a taxi, the manager himself carried our luggage to the waiting vehicle and saw us off! and it wasn't because there was no one else there to do the job. He is just a very friendly person who does everything he can to make sure his guests are enjoying their stay. I can't say enough good things about this hotel! They even let us stay in our room eight hours over check-out time without additional charge. Everything was clean and they served a very complete hot breakfast with many choices in the buffet offered.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest Dorothy T, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your guests feel like they are at home. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Good enough, fair price, decent breakfast."

4
28/06/2018

Good enough, fair price, decent breakfast. Large room, inconsistent made service, few western TV channels. Good location near presidential palace. Bar was good and does serve food also. Would stay again.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest WT123, thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We put a lot of efforts to make your guests feel like they are at home. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Nice location for government buildings"

4
17/05/2018

Astana is a very well organised city. The hotel's location is just next to the ministrial complex. The bed and mattress meet the expectations. Staff is very helpful. The only problem I have was the transfer from airport to the hotel. Even though they promised to arrange the transfer, there was no one waiting in the airport.

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear Guest. Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"A wonderful stay"

5
15/05/2018

We stayed at this hotell for three nights. The location was god, helpful staff, and nice rooms! The food was only so so, but we would defently stay her again Very friendly and helpful staf Many of the city's top sights nearby!

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear Simen. Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"A great hotel."

5
04/05/2018

Great locations near The Bayterek Tower and Nurzhol Boulevard. Nice people and my special thanks to Sohan who guided me around the city. Rohan sent me to the third floor to an amazing massage, better then in China, thank you Sohan. Good breakfast, fine bed and a lot of space in my room. I was pleased about my choice, staying to Best Western.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Cornelia . Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Special thank you from Mister Sohan. It was his pleasure to help you and make your stay comfortable at our hotel. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Excellent stay"

5
18/04/2018

Very conveniently located, close to all Ministries and round the corner from the Bayterek Tower, this hotel is perfect for short and long stays. Rooms are spacious and very clean (I had one 8th floor). The restaurant is indeed very good. The hotel manager is very professional and knows how to solve any issue and how to treat guests. Definitely I recommend this hotel for anyone wanting to spend some time in Astana.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Architect_IT. Thank you for your feedback regarding your recent stay at our property. We are glad to know that You liked your stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"Excellent quality for a great price"

5
01/04/2018

Stayed in Best Western Plus while travelling for work. Was very impressed for the price I paid - clean, comfortable room. Hotel is directly opposite the "House of Ministries" building, and a short stroll from Baiterek Tower. Absolutely fantastic reception staff, who were friendly and polite, but also relatively efficient.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest. Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Best Western Plus Astana

"You get a lot more than you pay for!"

5
21/02/2018

I stayed here for about 4 weeks early this year and I thought it was incredibly good value for money. I did get a particularly good deal for a long-term stay, but even so, it really was excellent. The staff were lovely and helpful and made my stay very pleasant. The hotel has a good restaurant (with a range of European and Asian dishes) and gym, so even when outside temperatures were as low as -40C and I was stuck indoors, it wasn't a problem. Reading other people's comments, I can only assume they have improved the breakfast radically, because I thought there was a very good range of food - fresh fruit and vegetables, cereals, yoghurts and usually a choice of omelettes, sausages, pastries, pancakes and eggs cooked to order - and it got even better when they got a new coffee machine! I'll definitely be back. :-)

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear guest, Thank you for such informative review on our hotel. Also thank you for taking the time to advise of your recent stay at Best Western Plus Astana. It is only through feedback such as yours that we are able to maintain and indeed, where necessary upon the service that we provide to our valued guests. Best regards, Best Western Plus Astana

"Very nice staff"

5
16/11/2017

Our stay very nice in this hotel. The staff was very nice and always with a smile. Very helpful and effective receptionist and an ubiquitous Indian manager full of energy. The hotel is brand new and the housekeeping is quick and effective.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear Guest. Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Best Western Plus Astana

"You get what you pay for"

3
05/11/2017

Spent 3 nights here on a business trip. The check-in was swift and so was the check-out. Breakfast is very very minimal, I just had cereal with hot milk because there was barely a small counter for veggies and maybe 3-4 options of hot dishes. It's a very basic kinda service for what you pay for. The rooms were clean and the bed was comfy, those are the only best things to say really. Service in general was good and prompt, no complaints there. The only very bad thing was the internet, don't even try to connect or log in. It's very slow and the 4G connection from your phone is faster so if you need to do some hefty work then forget it. Also, local telecom companies won't allow your iPhone to make a hotspot connection either so watch out for that too. All in all, the hotel has good location but not luxurious in any way. Staff was always friendly.

Best Western Pl... M, ???????? ?? ?????? ? ??????????????? at Best Western Plus Astana, responded to this review
Dear guest, Thank you for such informative review on our hotel. Also thank you for taking the time to advise of your recent stay at Best Western Plus Astana. It is only through feedback such as yours that we are able to maintain and indeed, where necessary upon the service that we provide to our valued guests. Best regards, Best Western Plus Astana

"Great room, location and restaurant... awful breakfast "

4
28/10/2017

The room is spacious and well made up. The bathroom is also great! An ideal location if you want to stay in the new city, a stone's throw from the Bayterek. The in-house restaurant on the ground floor is also good, with delicious affordable neo-Chinese cuisine. The breakfast buffet needs serious help, it was awful... Best Western Plus need to focus on this as it's the last experience a person remembers when leaving the hotel.

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear guest, We thank You for leaving your feedback on our hotel. Every opinion of our guest makes us to put more affords to make your stay even better then before. We are glad that You like our room, bathroom, location and Chinese restaurant. It is sad that You did not like our breakfast. Your review is sent to the manager who is responsible for our breakfast. We are working on it everyday to make our breakfast better. We hope next time when You stay at our hotel You will enjoy our breakfast too. Best regards, Best Western Plus Astana

"great location , room ok, needs some improvement around the edges"

3
24/10/2017

I have stayed in this hotel from 11/10 to 15/10 room 609 . I arrived around 1130 pm and the chk in was a zip . my room was facing the main road with the govt building and president"s palace across the street . room was very quiet and I slept very good . I went to breakfast which was included and I found it disappointing, poor selection and unappealing display . they didn't have any fresh breakfast rolls or baguettes like other hotels, only black or white bread and a very slow toaster . they had some yogurts and less than average pastries. other con was the tv which has only Russian channels without a single English channel !! considering that the hotel belongs to an intnl chain this is unacceptable and can be remedied easily by the hotel . the hotel best asset is the staff I would like to note yulia and rushan that were great , always smiling , very helpful with advise and always give you the feeling you are most welcome !!!! kudos for great service !! I ordered a car to the airport the cost was 11$ very reasonable and the driver was on time . the location is a big plus few minutes walk from bayterek tower and other attractions. the cost per night was 62$ which is cheap , so overall not bad !

Best Western Pl... M, ???????? ?? ???????????? ???????? at Best Western Plus Astana, responded to this review
Dear guest, Thank you for such informative review on our hotel. Also thank you for taking the time to advise of your recent stay at Best Western Plus Astana. It is only through feedback such as yours that we are able to maintain and indeed, where necessary upon the service that we provide to our valued guests. We are gald that you like our location and stuff. Yulia and Raushan are trying thier the best to make every guest to feel like they are at home and treat every guest nicely. And We are happy to hear that they took care of you and made you to feel welcome at our hotel. They are sending thanks to you for remembering them and metioning them in your review. It is sad that you had some bad expirience at our hotel. We are working on resolving our problems. One of it We have already resolved. We got english channels. We have added some items to our breakfast and now we have more variety of bread. We hope to see you again at our hotel. We will put all our affrod to make your next stay better then the last one! Best regaurds, Best Western Plus Astana

"Good location and good service"

5
08/10/2017

Good location in the center of the city, while comming for business you have a chance to see major sites of Astana as they are in close proximity. Check-in was very fast and friendly, staff was very helpful during 3 day stay. Good breakfast, you can find pretty much everything you need. Room very clean and cosy, I pre-requested for the better view and got the room. Good work for House-keeping, no issues. While its already cold in Astana after hard day wasn't really looking for surving the city res taurants, so requested a traditional food in the restaurant and did not regret. In general good stay, and would definetely book again for the next visit.

Best Western Pl... M, Manager at Best Western Plus Astana, responded to this review
Good afternoon, Mr Beautyworldguru! Thank you for choosing Best western Plus Astana! We glad that you enjoyed to stay in our hotel! We are looking forward to see you at ours again!