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CopperLeaf Boutique Hotel & Spa, BW Premier Collection, Appleton

300 W College Avenue, 54911-5829, Appleton, United States - See on a map
CopperLeaf Boutique Hotel & Spa, BW Premier Collection - CopperLeaf Boutique Hotel & Spa, BW Premier Collection The CopperLeaf Boutique Hotel & Spa, BW Premier Collection is ideally located in the center of Appleton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The CopperLeaf Boutique Hotel & Spa, BW Premier Collection is a charming boutique hotel modeled after small family owned and operated European hotels. You will be indulged with personalized service in a warm, inviting and unique atmosphere.

BW Premier Collection

CopperLeaf Boutique Hotel & Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 489 guest reviews
NOTE ISSUED
Excellent
320
Very Good
107
Average
40
Poor
16
Terrible
6
REFER TO NOTICE
Business Business
137
Couples Couples
200
Family Family
54
Friends getaway Friends getaway
34
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Relaxing stary"

5
User 20/04/2021

Warm and friendly staff greeted us and the Rye restaurant had incredible food. Highly recommend staying. Hotel is located down town and within walking distance to a variety of stores and the performing arts center.

"Fireplace wasn't working,"

2
User 05/04/2021

Got the platinum room. Fireplace didn't work just buzzed. When we called and the guy came to look at it, he told us just to not turn it on. Everyone else was super friendly but disappointed we paid for that room and the fireplace didn't even work..

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your review of our hotel. I appreciate your feedback so we can improve and thank you for your nice comments about our team. I apologize that the fireplace in your room was not working during your stay. I did also respond to your direct email to the hotel with compensation for that inconvenience. I hope you otherwise enjoyed your stay with us and we look forward to your return. Kindest regards, Deb Johnson General Manager

"Beautiful hotel, uncomfortable beds"

4
jenoliver2015, Neenah, Wisconsin 26/03/2021

My husband and I took a weekend away at the Copperleaf. The staff was great, rooms and facilities were very clean, but the bed was like sleeping on the floor. I expected better from such a nice hotel.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the nice review of our hotel and staff. We appreciate your feedback and the great comments about our team and hotel. I am very sorry the bed in your guest room was not to your liking. Although the mattress in that room is a newer mattress, I will certainly look at it for possible replacement. I appreciate you letting me know. Thank you for staying with us and we hope will stay with us again to have a better experience. Sincerely, Deb Johnson General Manager

"Beware of road noise!"

2
frequenttraveler1706, Marquette, Mi 22/03/2021

Traffic noise was awful till after 2 a.m. I wish we were forewarned. Beautiful hotel otherwise. We didn't use bar or restaurant but they were busy. Room was very clean and convenient being right downtown.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the review of our hotel and your very nice comments. I truly appreciate your feedback. I sincerely apologize for the traffic noise and the inconvenience you experienced. Unfortunately, we were not aware of anything in particular happening in the downtown to cause unusually heavy traffic. I truly am sorry the traffic noise disturbed your stay with us. I hope you will come and stay with us again to have a better experience. Sincerely, Deb Johnson General Manager

"Drunk people everywhere and no supervision."

2
Amovitam15, Iron Mountain, Michigan 03/03/2021

My partner and I stayed one night Saturday over Sunday hoping for a nice romantic getaway. Parking in a parking garage after dark was dreadful. Seriously, 7 dollars for parking for a night in the hotel? Make it free for your guests and watch the satisfaction go up. The room itself was dusty; bed sheets were old and worn out. The blanket and mirror had stains. The fitness center was closed. I looked forward to using it, and was disappointed we weren't notified about it before or at least during the check in. Supposedly relaxing time in the whirlpool was ruined by a group of 6 very drunk and very loud people who brought alcohol and speaker with loud music with them. At night we were woken up by some people yelling at each other in the hallway. Again, no intervention from the staff. The person in the next room had a horrible cough, and the thin walls just couldn't contain the noise. We had an impression we're staying in a cheap motel. This place is overpriced, overrated, and too far away from the mall.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the feedback regarding your recent stay with us. I apologize that your stay with us wasn't a more positive one. Parking for our hotel is in the city owned and operated parking structure just behind and a few feet from the hotel. Based on other cities I have checked, their pricing seems quite reasonable. As we recently completed a quality assurance inspection with a near perfect score, I will certainly check into the cleanliness issues you mentioned. I am also sorry that fellow guests disturbed your stay and we will always address any noise issues that we are aware of. I truly am sorry your stay was not a pleasant one. As you can see by our rating and other reviews, the majority of our guests are quite happy. I hope you will give us another opportunity to win your approval. Sincerely, Deb Johnson General Manager

"Over Night Stay"

5
Russell932, Princeton, Wisconsin 25/02/2021

Excellent Customer Service, Rooms clean, and bed was clean. The only set back was the rooms don't offer Netflix, old school cable telelvision. More towels could have been available in the suite.The overall aperance was clean and open, staff was friendly and out going. Parking ramp is behind building easy to enter and exit the main highway downtown Appleton. The parking ramp meters are aweful to use with a credit card, the machines don't read your cards.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very nice comments about our hotel and staff. We truly appreciate your feedback. Thank you also for your suggestions as we are always looking for ways to improve! I am happy you enjoyed your stay with us and we look forward to your return. Sincerely, Deb Johnson General Manager

"Wonderful place to stay"

4
User 19/02/2021

Stayed here for two nights while on business. Attached restaurant (Rye) is absolutely fantastic, but small so get a reservation if you're going to eat during peak times. Motel smelled like vanilla cake throughout, room was clean and looked brand new. Staff was friendly and always greeted me. Site is a 5 min walk distance from a nice coffee shop, several bars/restaurants. Common areas are immaculate. Only reasons I gave it 4 stars: -Parking next door at a covered garage and is $5 for more than 4 hours of parking which is cheap, but would be nice if included in room rate. -Towels were almost abrasive instead of being softer. -Fireplace (artificial) made noises when I turned it on that sounded like the fan bearings were going out and it didnt generate any heat. -No included breakfast, but given COVID restrictions, I dont blame them.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your feedback regarding your recent stay with us. I certainly appreciate your nice comments about our hotel and team. Parking for the hotel is in the parking structure right behind the hotel and it is a city owned and operated structure so they control the operations and pricing. Thanks for letting us know about the towels and fireplace, we will check on both of those issues! Yes, our hot breakfast buffet has been suspended due to Covid. Again, thanks for your feedback. We use all guest comments so we can improve. We hope you will come and stay with us again. Kindest regards, Deb Johnson General Manager

"Quick Getaway"

5
User 15/02/2021

From check-in to check-out the stay was wonderful. My husband and I were looking for a small get-away and this was the perfect place. We drove 2 hours for one night, the room was clean and a nice size. We stayed in the silver suite and well worth it. I would stay here again.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the great feedback on your stay with us. We are so happy you enjoyed your visit to Appleton. We look forward to seeing you again. Take care, Deb Johnson General Manager

"Beautiful Hotel Friendly Staff"

5
melyndajeanl, United States 07/02/2021

The rooms were beautiful, staff amazing . Only downfall is parking is off site and a little miserable in winter months . Valet options at this hotel for guests? ( if allowed by city?) I still would stay again having stated this .. just not as often as I may otherwise.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the great review of our hotel and your nice comments about our staff. We are fortunate to have a great team at the Copperleaf who are dedicated to providing excellent customer service. I am happy you enjoyed your stay with us. I also appreciate your feedback regarding parking. Parking for the downtown hotels is in the city owned parking structures and for our hotel, it is just behind the hotel. I am not sure if you were aware, but there is a hotel entrance just across the service road separating the hotel and the parking structure. We also offer a loading zone in front of the hotel for loading/unloading. Hopefully those two options will help. Again, thank you for your comments and we look forward to your return.

"Perfect for Lovers"

5
NatashaLettner, Wauwatosa, Wisconsin 26/01/2021

This was the hubby's and I second year spending our wedding anniversary here. We love the Ultimate Indulgence package, which includes a couples massage and this is the big draw for us. We are parents to an amazing toddler so we can't getaway often, so when it comes to our wedding anniversary this is the perfect staycation.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Congratulations and thank you for sharing your special day with us! I am happy you enjoyed staying with us and I appreciate your great comments about the hotel and the spa. Thank you for your feedback and we look forward to seeing you next year! Take care,

"We had a fantastic time!"

5
lauraK2688BD, Gillett, Wisconsin 18/01/2021

This was our first stay at Copperleaf and we had a great experience. The staff was so friendly and helpful, the rooms were clean, spacious, and had wonderful amenities, and we loved the lounge areas. We walked anywhere we went for the weekend and never had to take the car anywhere. We also ate at Rye and booked massages at BenMarNicos Spa and both were just as wonderful. We felt that the prices were very reasonable considering the quality of everything. We plan to come back for another weekend getaway.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
We are so happy you enjoyed your stay with us and were able to enjoy the spa and restaurant as well. We are fortunate to be located in the center of vibrant downtown Appleton so everything is right outside our door! Thank you for the great comments about our team and the hotel. We appreciate your feedback and always enjoy hearing from our guests. We look forward to your return. Sincerely, Deb Johnson General Manager

"Great getaway location"

5
User 11/01/2021

My wife and I spent a night here for our anniversary. The property was absolutely gorgeous and the front desk staff was very friendly and helpful. The room was a bit on the cluttered side and there wasn't much room to move around. The bed was also a little on the hard side for our liking. Overall it was a great stay and we will definitely stay again.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for celebrating your anniversary with us! We appreciate your feedback and we will look forward to your return. Sincerely, Deb Johnson General Manager

"Getaway trip"

5
leatrut, Green Bay, Wisconsin 04/01/2021

Hotel was beautiful and in a great location near restaurants and sites to see. The RYE restaurant that is attached has amazing food! Fitness room and Whirlpool were clean and had newer equipment and weights which was perfect!

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for staying with us recently and thank you for your very nice comments about our hotel and restaurant. We are glad you enjoyed your stay with us and we appreciate your feedback. We look forward to seeing you again. Kindest regards, Deb Johnson General Manager

"Excellent Anniversary Getaway"

5
User 01/01/2021

We stayed one night at the Copper Leaf to celebrate our 15th wedding anniversary. The staff members were all very friendly and helpful and the hotel and amenities were fantastic. So convenient to have a nice spa and amazing restaurant (Rye) within steps of the elevator. We will definitely be back!

"Very trendy and comfortable"

5
angela71014, La Crosse, Wisconsin 11/12/2020

I traveled here for work, but definitely want to come back with my wife - she would appreciate the decor and amenities, especially the large tub in the master in the suite. The area was very nice with lots of restaurants to chose from.

"Great Romantic Getaway!"

5
User 06/12/2020

My husband and I were celebrating our 3 year anniversary and both of our birthdays. We booked the Romantic Getaway Package in a Platinum whirlpool fireplace suite and moments after walking into the room, I immediately regretted not booking 2 or 3 nights instead. Beautiful room, so comfortable, luxurious and clean! We'll definitely be back for future birthiversarys!

"Loved it"

5
User 24/11/2020

Loved it would most definitely recommend and stay here over and over we took our dog along with us everyone was nice and our room was absolutely gorgeous. I will be staying again and again. Please book here you will not be disappointed and very reasonable prices.

"Great hotel with great location and service"

5
AZPierceRep, Gilbert, Arizona 19/11/2020

The Copperleaf is the only place I will stay in Appleton when I am there on business. This hotel always has exceptional service and attention to detail. Some amenities and services have been scaled back, due to COVID-19, but they do everything possible to make sure your stay is pleasant and comfortable. My customers always have great things to say when leaving about how much they like this hotel. Way better than staying at a standard chain hotel.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you so much for your wonderful comments! We truly appreciate your feedback and are so happy we are your hotel of choice in Appleton. I am very fortunate to have such great people to work with and I will share your comments with my team. We look forward to your next stay with us. Take care, Deb Johnson General Manager

"Great Bar, Aesthetic Facility; Hard Bed, Paper-Thin Walls"

2
User 05/11/2020

My wife and I booked a room at the Copperleaf for a staycation, and overall our stay didn't meet our expectations. Good parts: - Great lounge/bar. Drinks were great, bartender was excellent. We did not order food. Drinks and food were a bit pricey ($10 per drink), but hey, staycation, right? - The facility looks very nice and is clean. The lobby was welcoming and tidy, and the room looked nice. - Kind and courteous staff in the lobby. Not So Good Parts: - Our room was only on the 2nd floor, but when we walked into it, it felt like we were on the top floor of the Mall of America. If you get motion sickness, anything above the 1st floor would not be for you. - The bed was very hard, and the pillows were very deflated. I normally sleep pretty soundly, but I woke up a couple of times during the night and was pretty stiff by the morning. - The rooms weren't very well insulated for sound. The people in the room above us turned on their whirlpool and jets from midnight until 2:00 in the morning (which they have every right to do, and that's no big deal). But it was so loud in our room that it kept us up practically the whole time. It sounded like the whirlpool/jets were right next to us, instead of in the room on the next floor. - Lastly, a small thing - you have to pay for overnight parking in the parking ramp. Not a huge deal, but I kind of did a small double take when I found out. Overall I'm glad we gave the Copperleaf a go, but I doubt we'll stay again.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you so much for your feedback regarding your stay with us. We appreciate all of your comments and will look to improve where we can in the areas you mentioned. I hope you will stay with us again so we have an opportunity to redeem ourselves with an improved stay. Sincerely, Deb Johnson General Manager

"Wonderful Stay"

5
lilspitfire1957, Stacy, Minnesota 27/07/2020

The hotel is beautiful. Room was very nice, and bed was comfortable. The room was very clean! We enjoyed this visit, and it wasn't long enough. We had a room with the fireplace, and it was so cozy! Hot outside, had the A/C turned on, so it was nice and cool, but very 'cozy'.

"Pleasantly Surprised"

5
User 20/07/2020

The staff was super friendly and knowledgeable about the area. The bed was super comfortable. The room was very relaxing. The only negative thing was that we found a wad of hair in the bathroom and a garbage wrapper on the floor, under the bed.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your nice comments about our staff and our hotel. I hope you enjoyed your stay with us. I appreciate your feedback and I will certainly address the housekeeping issues you mentioned to prevent this from happening again. We hope we have the opportunity to serve you again in the future. Kindest regards, Deb Johnson General Manager

"Nice hotel"

4
marywQ2131NQ, La Crosse, Wisconsin 16/07/2020

My husband and I stayed in a Silver suite, and all was fine. The hotel was quiet, and the common whirlpool was outstanding. The shower was a bit run down and the parking in a nearby ramp is awkward, but reasonably priced. We would stay here again.

Deb Johnson, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your comments regarding your recent stay with us. I appreciate your feedback and I am happy you enjoyed your stay with us. We look forward to your return stay!

"Quarantine"

5
CoryHawley85, Appleton, Wisconsin 22/03/2020

It was a good place to be for a quarantine stay very relaxing to get the mind off the current chaos, having Alexa play our favorites was as enjoyable as the whirlpool bath tub full of bubbles. Very comfortable beds

"Decent hotel, Excellent location"

4
ATSWA, Sheboygan, Wisconsin 02/03/2020

The location of this hotel makes it stand out. You can walk to just about any location in downtown Appleton. Since you have to pay for parking, leaving the car in the ramp and walking will save you a ton of money. The breakfast should be included in the price of the room since this is not a cheap hotel and the breakfast was the same thing that you get at other hotels for free. Booking online was disappointing & a little deceiving. It said we had a room with a jetted tub. I assumed jacuzzi, as I had stayed at this hotel in the past and had a beautiful suite with a 2 person jacuzzi. This room was a little disappointing in comparison- nothing special. The bathroom tub was jetted. I guess I should've read more carefully.

"Overall Perfection"

5
liannefay2020, Almond, Wisconsin 21/02/2020

Great Sevice. Kind and Professional. Entry was clean and tidy with complementary refreshments available Wonderful Food. The Rye was one of our best meals, excellent atmosphere, service was prompt and pleasant.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very kind words about our hotel and staff. We appreciate your feedback and are glad you enjoyed your stay with us. We look forward to serving you again. Sincerely, Deb Johnson General Manager

"great location/very nice hotel"

5
jimkeller2020, Morton, Pennsylvania 31/01/2020

when I'm in the Appleton/Neenah area, I will always stay at the Copperleaf Hotel! Great friendly staff. All types of restaurants and bars within walking distance to satisfy everyone! the free shuttles back and forth from the airport is a welcome bonus

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the great review of our hotel and thank you for staying with us. We are so happy to hear that you enjoy staying at the Copperleaf. We are fortunate to have such a great location right in the middle of vibrant downtown Appleton! We look forward to serving you again. Take care, Deb Johnson General Manager

"Perfect romantic weekend"

5
Torriklein, North Liberty 20/01/2020

We loved the options for hotel packages and we chose to enjoy the Relax and Renew package and used for a couples massage. Hotel is upscale, clean, quiet and central to everything in Appleton. We highly recommend and have already discussed making this a yearly trip

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the very nice review of our hotel. We appreciate your feedback and we always enjoy hearing from our guests. We are happy to hear you enjoyed one of our packages and we look forward to your return! Take care, Deb Johnson General Manager

"Great location and amenities"

5
Sarah D, Wisconsin Rapids, Wisconsin 16/01/2020

One block from performing arts center, surrounded by numerous places for dining, nightlife. Restaurant, bar, hot tub and spa on site. I highly recommend the hotel/wine tasting & cheese board package..

"They make it easy and comfortable...."

5
frankmellon, Lexington, Kentucky 10/01/2020

The hotel is well titled —- boutique. Midsized, elegant, highly oriented to hospitality and customer service. Cleanliness and room quality — the basic AND most important to me — is always excellent. The real difference maker at the Copperleaf is their people. So comfortable and welcoming. Great team and great experience.

"Great Choice"

4
John J, muncie, United States 23/12/2019

Very good hotel, and an excellent location. Quiet, clean well kept rooms. Friendly staff. Breakfast was optional, but a good value at $10. Location right downtown can't be beaten. The Internet worked fine. Parking is a bit wonky, you need to go out and around the building, but it worked fine, and was not too much an inconvenience.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very nice comments about our hotel and staff. We certainly appreciate your feedback and we are very happy you enjoyed our stay with us and that you found our location convenient. We are fortunate to be located right in the heart of Appleton's downtown entertainment district with everything right outside of our doors! We look forward to the opportunity to have you stay with us again. Happy Holidays, Deb Johnson General Manager

"Nice hotel"

5
User 22/12/2019

This is a nice hotel. I've stayed in a lot of cities, in a lot of hotels. It has nice decor, and the rooms are very clean. Staff is always nice and friendly, mini bar is reasonably priced and theres a lot of stuff in there! Each room has a very nice tub which is pretty awesome too. I recommend staying here.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very nice review of our hotel. We appreciate your wonderful comments and we are happy you enjoyed your stay with us. We hope we have the opportunity to serve you again. Happy Holidays, Deb Johnson General Manager

"Nice get away"

5
lembcke, Menasha, Wisconsin 19/12/2019

We live in the Valley but needed a night away, we stayed at the Copperleaf and we really enjoyed our get way. The hotel was very clean and it smelled wonderful. A perfect escape! Walked College Ave and stopped at all the neat shops. A perfect mini vacation but close to home!

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very nice comments about our hotel. I am happy you enjoyed your stay with us and downtown Appleton. We are very fortunate to be located right in the heart of downtown Appleton's entertainment district with everything right outside of our door! We appreciate your feedback and we look forward to your return stay with us. Happy Holidays, Deb Johnson General Manager

"Exceptional Service/Okay Room"

4
annk671, De Pere, Wisconsin 11/12/2019

The staff was courteous and helpful. The room had a broken fireplace and there was quite a bit of noise outside and inside from 4 to 6 am on our side of the building. The microwave light would was on when we entered he room and did not shut off until we unplugged it. I do not know if these things were corrected since we only stayed one night.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your review of our hotel and your nice comments regarding our team. We are very fortunate to have great people who are dedicated to customer service working at the Copperleaf. I appreciate you letting us know about the fireplace fix that. The door to the microwave was not closed all of the way which caused the lilght to remain on. I truly apologize for that inconvenience. Thank you for your feedback so we can improve. We look forward to the opportunity to serve you again. Wishing you a happy holiday season, Deb Johnson General Manager

"Awesome stay"

5
Al B, Saint Germain, Wisconsin 07/12/2019

Our first stay at the Copperleaf and I now look forward to more. We came in early for a matinée performance at the PAC and Bill was kind enough to arrange an early check in for us. The room was clean and inviting. It was quiet, comfortable and felt very secure providing us with everything we needed. Parking behind the hotel was convenient and cheap enough ($5). Everything is in walking distance . The staff was welcoming and always professional and courteous. Will definitely will stay here again.

"Quaint place to stay"

5
zurchermom, Houghton, Michigan 07/12/2019

Great gathering place with fireplace and bar. Nicely decorated comfortable beds. Just a beautiful downtown hotel and within walking distance to the performing arts center and shops and restaurants. Beautiful college town

"Nice on the outside... not as nice as you think it would be once you are actually inside and staying there"

3
User 30/11/2019

First off, the pillows on the bed are horrible. You cannot sleep on a king sized bed with a pillow made for a 5 year old that goes completely flat the moment you lay your head down on it. Second of all, the TV does not allow you to change the brightness and or screen mode? WTH is that? The TV is do damn bright and right in your face that its nearly impossible to watch it with the lights off while trying to relax and go to bed. This is totally a setting on these TVs (I know since I have the same exact one) BUT ITS BLOCKED?! Thats horrible and should be changeable to the guests liking. THIRD - the AC unit in our room was RIDICULOUSLY loud. It sounded like a jet engine was taking flight right outside the room CONSTANTLY. If we turned it off, it was so ungodly hot in there that we could not sleep. BUT you could not sleep with the unit on... SOOOOO no sleep for me I guess. THIRD (and probably the most horrible on) THE ROOM CLEANING STAFF.... Absolutely horrible and I dont know why they 1. have their job and 2. are allowed to be interacting with guests. We checked in on Sunday, Monday morning they were banging on the door trying to clean the room WITH THE DO NOT DISTURB tag ON THE DOOR! Every morning this happened. We asked to have the bed made without the flat sheet, she made it with 2 flat sheets and tucked it in super freakin tight that you could not move the blankets on the bed. Taking a shower at 9am and here BANG BANG "house keeping open door!" While I was naked and trying to get dresses. Told them one moment please and was met with BANG BANG "open door!". I dont speak much spanish but enough to hear swearing while cleaning my room as I stood in the hallway waiting for them to make my bed that has barley been slept in, BUT APPARENTLY do not disturb doesnt mean anything at this hotel. Absolutely horrible and left a very bad taste in my mouth. Especially because they never smiled, never said excuse me, just never showed any sign of decent human behavior. Needless to say this happened every day of my stay and no tip was left for them in the room, and I always tip my room staff. Unfortunately I have to stay for business or I would stay elsewhere because of this behavior. It was rude, ignorant, and completely uncalled for. I personally have never been the biggest fan of this hotel (and I have stayed here QUITE A FEW TIMES) and it just keeps getting worse every time I stay.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your review of our hotel. Although your review was not a positive one, we appreciate your feedback and will use your comments to improve. I sincerely apologize for the inconveniences you experienced. We pride ourselves on our customer service so I can assure you that I will address each of the issues you mentioned. This stay was not a typical stay at the Copperleaf and we will work very hard to prevent these issues from happening again. In addition, I will be contacting you directly to get additional information. Again, I thank you for your feedback. I am very sorry for the less than perfect stay. Sincerely, Deb Johnson General Manager

"Romantic Getaway"

4
JennaLaurie, Green Bay, Wisconsin 24/11/2019

Went here for a Romantic weekend. Got the Silver Suite indulgence package. Nice room. Bed was ok. Just a standard pillowtop. Not uncomfortable but not over the top either. Hotel was nice and clean. You can definitely hear the city traffic outside from the 5th floor, but it wasn't too bad. Check in and out was easy. Breakfast was included with the package and was a pretty typical hotel breakfast. Nothing to complain about though. Conveniently situated on the city strip. Lots of great bars and restaurants nearby. Overall nice stay.

"Nice enough hotel"

4
Nicole K, Hartford, Wisconsin 24/11/2019

The decor a vibe of the hotel is nice, even a bit upscale. The room was clean and had plenty of room. The Aveda products were a nice touch, as were the cookies at check-in. Limited room service menu, so we ended up ordering from a local pizza place. The bed was comfortable but the pillows were the kind that look fluffy till you lay your head on them....and then they completely flatten. If we stay here again, I'll be bringing a pillow from home. I didn't mind the parking which was cheap enough at $5 a night. Just be warned that you'll be carrying your bags so pack light or in a rolling bag. By comparison, downtown Madison hotels often have parking in the $20-25 rage, so this was fine. I was a little sad that there was no complimentary continental breakfast and the only free coffee was the little packet in the room. We've stayed at enough hotels, both chain and independent, and usually always have at least a basic continental breakfast included.

"Last minute getaway"

4
User 18/11/2019

Decided to visit some friends in the Appleton area on short notice and our first choice for a place to stay is the Copperleaf. It isn't always the easiest place to get a room on short notice but we lucked out without planning this spur of the moment getaway. Would always recommend the Copperleaf for any type of getaway in the Appleton area. Plan to stay there in advance because they usually don't have extra rooms like this time for us.

"Long Time Patrons Disappointed on last stay"

3
User 29/10/2019

We have stayed at Copperleaf at least once a year for the last ten years. To us it has been a destination hotel. We always looked forward to a weekend at the Copperleaf. The amenities, service and location made it a great value to us. If we had an issue, management was quick to resolve it. However it seems that Copperleaf may not be the destination hotel on our next weekend in Appleton. Some changes have been slight, but they add up, especially for a "Boutique" style hotel. The sum of these changes makes me think that we'll try another option on our next visit. Little things: In past visits you would arrive at your floor and walking to your suite you would smell Aveda Essential Oils, setting the mood that you are in for a special stay. This time the smell was replaced with one that was described best as "sour cotton candy". When we asked an employee about this we were told that they have had other comments about this, but ownership/upper management was looking to "cut corners" with something less expensive. Spa: Although I realize that Copperleaf does not own nor manage the on-site spa that's one floor down from the main lobby, it has always been a big draw for us. However when we called to make an appointment we were given a rate much higher than what was offered on our last stay. We were told that the spa now has higher "weekend" rates. Towels: In past stays the bath towels were very plush. This stay the towels were coarse and quality-wise not something that you should find in a "Boutique" hotel. More cost cutting I'm guessing. Coffee: In past stays the lobby had complimentary coffee available during most daytime hours. This time you better get your java before 11:30 or you are out of luck. Yes, the hotel has in-room coffee makers but only enough coffee for one person. Big Deal: Room Service. We left our room just before noon. There were two service carts right next to our door and room service personnel were there to greet us on our way out. However, when we got back that evening no one had cleaned our room. We called the front desk and asked why no one had been to our room. No response. I asked if we could at least get some more towels. They did send someone up with towels with an offer to clean the room, but we had to get ready for a function and would clean up ourselves. When we spoke to the front desk when we checked out the next day, the woman said that we should have said something to housekeeping when we left. Seriously? Do we now have to ask for room service even though housekeeping was right there, greeting us and cleaning the rooms right next to us? The women at the desk just looked at us stone faced and never even offered an appology. I mean I get things happen and most of this is small potatoes. But saying its our fault for not telling room service to clean our room is not something I would have expected to hear from a property thats always promoted itself as one that provides "personalized service in a warm inviting and unique atmosphere". Our next trip we will look at other options, even though we would have loved to continue using Copperleaf in our future trips to Appleton.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for staying with us recently and for sharing your experience. I sincerely apologize for the less than perfect stay with us. Although we have not changed ownership, management, our management philosophy or even our towels, I will certainly investigate the issues you mentioned. As you commented regarding your previous two visits, this was not a typical stay at the Copperleaf. For future reference, we respectfully do not service a room with a Do No Disturb sign and we are happy to provide additional guest room coffee for you upon request. We pride ourselves on our customer service and I will definitely look into the things you mentioned so we can improve. I truly appreciate your feedback. Thank you and we hope to serve you again. Sincerely, Deb Johnson General Manager

"Love This Boutique Hotel"

5
User 02/10/2019

Perfect hotel for a stay in downtown Appleton. Close to everything, friendly staff and nice amenities. We have stayed at this hotel numerous times before they became affiliated with Best Western. The room we had this time had a few problems but overall I wouldn't judge the hotel on that.

"Great in every way"

5
JohnBCt, Meriden, Connecticut 25/09/2019

Check in was a breeze with the very friendly staff We were with other to celebrate my daughter's wedding The room was very nice with comfortable bedding We had a small reception in the bar area *reserved for us" The buffet was good and the staff was very friendly We had soft drinks but a glass of wine was $12

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very nice review of our hotel. We always appreciate guest feedback. I am happy to hear you enjoyed your stay with us and congratulations on your daughter's wedding. I am glad everything went well. We hope we have an opportunity to serve you again in the future. Kindest regards, Deb Johnson General Manager

"Excelent hotel/staff"

5
pamstandard, Madison, Wisconsin 13/09/2019

Have stayed here many times and love it. Great location, rooms are always clean and welcoming. Great staff. I honestly can't say anything bad about this experience. Will definitely stay in this hotel again in the future.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you so much for the great review of our hotel. I certainly appreciate your feed back regarding our guest rooms, location and staff. I am very fortunate to have a great team dedicated to providing excellent customer service. I am glad our location right in the heart of vibrant downtown Appleton was convenient for you during your visit. We certainly appreciate your loyalty and look forward to your next stay with us. Kindest regards, Deb Johnson General Manager

"Clean and fresh"

5
uteschick, Laupheim, Germany 10/09/2019

Rooms are clean and large, decorated newly; receptionist friendly; Breakfast very good compared to other hotels in that price range; fitness and spa available Nice restaurant It is in the middle of the city and you can walk to many other restaurants

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very nice review of our hotel. We appreciate your feedback regarding our guest rooms, breakfast and restaurant. I am glad you found our location in the heart of vibrant downtown Appleton convenient for your visit. Thank your for choosing to stay with us. Sincerely, Deb Johnson General Manager

"Whirlpool tub, nothing more."

3
Joan T, Appleton, Wisconsin 25/08/2019

Booked for an anniversary night. Stayed in a whirlpool suite. The actual bedroom area is quite small because of the layout of the space. The suite consists 3 tiny rooms (bedroom, office, bathroom) connected by a long and rather dark hallway. I found a hair in the tub and disliked the lake flies that were in our room, as well. Beds were stiff for a boutique hotel. I disliked paying for breakfast and paying for parking the next morning. There was nothing that made this hotel special, other than the price.

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Dear Joan T, Thanks for choosing to celebrate your anniversary with us! We truly appreciate your feedback. I apologize for the housekeeping issue you experienced and the lake flies. The lake flies are unusually troublesome in the area this year. Even our pest control service is at a loss for a recommendation to control them. I truly am sorry they were a bother during your stay. I see you booked our Silver Whirlpool Suite. Although many of our guests prefer the Silver Suite, perhaps you may have enjoyed our Platinum Whirlpool Fireplace Suite more. It is more spacious and has a different layout that may have been more to your liking. As we are a downtown property, parking for the hotel is conveniently located in the city owned and controlled parking structure adjacent to the hotel. Prices are set by the city of Appleton. We do offer Aveda amenities and Starbucks coffee in all of our guest rooms in addition to robes, slippers, yoga mats, umbrellas and safes for use during your stay. A stocked mini bar is also available in each of our guest rooms. We offer complimentary morning coffee and tea and complimentary fruit and herb infused water and fresh baked cookies in the afternoon. We also feature an on-site restaurant and spa and we are located right in the heart of vibrant downtown Appleton. It is my hope that during a future stay, you can enjoy all the amenities we have to offer. Again, thank you for your comments. We look forward to the opportunity to serve you again in the future. Sincerely, Deb Johnson General Manager

"Fancy Best Western"

2
User 25/07/2019

This property is owned by Best Western and feels very chain-like. They also liberally apply an air freshener that smells like burnt brown sugar. The front desk staff was top notch when available though!

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Dear Thomson, Thank you for staying with us recently and thank you for your review of our hotel. We truly appreciate all guest feedback. Thank you also for your nice comments about our staff. We are very fortunate to have a great team dedicated to providing excellent customer service. Just to clarify, the Copperleaf Boutique Hotel & Spa is not owned by Best Western. We have been an independent property since opening in January 2004 until July 1st of this year. As of July 1, 2019, we became part of the Best Western family of hotels as a Collection property. This affiliation gives us the opportunity to retain our identity, as well as now offer our guests a great rewards program. I am sorry you didn't like our vanilla bourbon signature scent. We do get many complimentary comments comparing the smell to cookies or cake! Again, I appreciate your comments. I hope we have an opportunity to serve you again in the future. Sincerely, Deb Johnson General Manager

"Clean, charming and not a chain!"

5
User 13/05/2019

An effortless stay in a well appointed room / love the location with an active night life in the immediate area (a pleasant surprise for us) / highly recommended / friendly staff / enjoyed the modest but very nice workout room / much attention to detail / will stay again

Deb J, General Manager at Copperleaf Boutique Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your very nice comments about our hotel, location and staff. We are very fortunate to be located right in the heart of the downtown entertainment district and we are fortunate to have a great team here at the Copperleaf. I am happy you enjoyed our stay with us and we look forward to your return. Sincerely, Deb Johnson General Manager

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