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Best Western Premier Hotel Monterrey Aeropuerto, Apodaca

4.0/5  - basé sur 92 notations.
Boulevard Aeropuerto 5001, 66600, Apodaca, Mexico - See map

Discover and stay at Monterrey´s brand new contemporary and modern hotel. The Best Western Premier Monterrey Aeropuerto is located just one kilometer west from MTY, General Mariano Escobedo International Airport, and just in the middle of city´s most important industrial area. This is the perfect hotel for the Monterrey business travelers. This upscale hotel features 97 magnificently contemporary rooms and suites, giving you comfort and style. Delivering a new concept of amenities, our guest rooms offer 42-inch flat panel LCD television, microwave and refrigerator. This 100% smoke-free, full service hotel offers complimentary airport transportation to/from General Mariano Escobedo International Airport and Wi-Fi. Guests may also enjoy our full bar and restaurant, outdoor swimming pool, top of the line fitness center and business center. For those looking to host a meeting, the Best Western Premier Monterrey Aeropuerto is fully equipped for your needs, offering in-house catering. Plan your next trip and discover the perfect set of amenities that will give you superior customer service and convenience, meeting all your needs. Make a reservation today!

Best Western Premier

Hotel Monterrey Aeropuerto

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 92 guest reviews
NOTE ISSUED
Excellent
37
Very Good
36
Average
7
Poor
5
Terrible
7
REFER TO NOTICE
Business Business
56
Couples Couples
4
Family Family
18
Friends getaway Friends getaway
2
Solo travel Solo travel
4
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"My First Time at Best Western !!"

5
18/06/2018

This is my first time at this Hotel in Monterrey Airport Area.. It was a very nice experience, the rooms are very comfortable, breakfast is included!! Front Desk Service excellent!! If you have to stay close the airport this is a very good option...

Eugenio V, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your feedback! We hope we can see you again soon! Have a great day!

"The worst hotel I have seen in a long time."

1
26/01/2018

The Best Western Premier Monterrey Aeropuerto is anything but a 4 star hotel. It's a big zero. The worst I have seen in a long time. We got in, saw the rooms, heard the loud noise from the nearby highway, and decided to switch hotels. The hotel did not want to reimburse us, and the staff were uncooperative and unpleasant to deal with. I will never book this place again.

Eugenio V, Gerente at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your response. Unfortunately, you didn't have the opportunity of staying with us, because as soon as you arrive you told us that you didn't want the room because you perceived road noise from outside. We offered two different options of rooms that where in a different area of the building, but neither of the two options satisfied your needs. So we cancelled the reservations and reimbursed the money. We hope you have a great day.

"Pleasant Room Service"

5
11/01/2018

Thank you all for the New Years room service. My short stay was again pleasant, and I always enjoy the nice rooms at this hotel. I hope that some day it will be possible to get potable water in the vanity sinks here for extra convenience.

Eugenio V, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your feedback. It's great to hear that you had a pleasant stay with us, and that you enjoy the nice rooms of our hotel. The water in the vanity sinks is ok for brushing your teeths, the only recommedation we do is to better drink water from the bottled water that you have in your room, which have no cost. We hope we can see you back again soon!

"A good place to sleep"

4
24/10/2017

I stay here about once a month. It is not perfect, but it beats everything else around it. Friendly staff, decent breakfast, clean rooms. The rooms could use a bit of maintenance, and breakfast will be cold if you are not down there before 7. Overall, i recommend for a business traveler.

Eugenio V, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback. We love to hear that we are your prefer hotel in Monterrey airport area. We will put attention in every point you mentioned. We hope we see you back soon, have a great day!

"Overall a nice stay"

4
27/09/2017

A nice small hotel 5 minutes far from the airport. Very easy and convenient to be reached. Transportation from and to the airport included. The staff was very kindly and helpfull. The gym need a renovation. Overall a nice stay

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We hope we see you back soon, have a great day!

"Wonderful Stay"

5
17/09/2017

I really enjoyed this stay! Brilliant location near airport and shopping centers. Very comfortable rooms, personnel has initiative to work, restaurant has a variety of plates to pick, relaxing music at the lobby, lobby has a preety fountain, snack store, laundry services, everybody there is so nice, wifi works preety well, conference rooms, electric vehicle chargers, i really had a comfortable stay and when you look for a hotel what you want is to feel like home and this hotel really made me feel like it.

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We are pleased that you had a great stay at our property. Everyday we work hard to give the best service to our guests. We hope we see you back soon, have an excellent day!

"Classy and relaxed"

4
06/08/2017

Landing on the airport really late night ,I make a last minute call to the hotel and they send a shuttle van to pick me up on less than 5 minutes, hotel really nice , confortable, personal really courteous and friendly, will came back every time from now on .

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We love to hear that you had a great experience in our hotel. We hope we see you back soon!

"Nice Room"

5
05/08/2017

My room was very comfortable and clean. Better than many hotels I've seen in the USA. The TV had a few English channels from Texas. Wi-Fi was okay but the signal a bit weak in my room. It's unfortunate that there is no potable water here, but that was expected and I was able to deal with it by bringing my own.

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your feedback! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good and affordable hotel."

5
03/07/2017

I spent the night at this hotel before flying to Cancun, Mexico for vacation. It's about 1/2 mile or less from the airport. The Hotel is good. Plenty of water pressure for showering. Good restaurants within a block away. And the extra plus is the fact that you can leave your vehicle there and pick up a shuttle to the airport for a very good price.

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your feedback. We hope you enjoyed your trip to Cancun. Hope to see you back soon!

"Decent Place to Stay when on Business "

4
23/01/2017

I stayed here whilst on Business in Monterrey. It's only 5 minutes from the airport and has a free and efficient shuttle. All the staff are friendly and nothing is a problem to them. Rooms are decent and clean, breakfast is not so good however, likewise the other food I tried at the hotel was pretty bad as well. Fortunately it is located next door to a good enough restaurant and there is a Brick ons American themed place just along the street. A couple of hundred yards in the other direction rests an excellent (bit pricey for Mexico) Italian. Hotel staff will sort you a good and clean taxi should you need one.

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your feedback. We hope you have a great day!

"Classy Hotel - Great Rooms"

4
01/11/2016

I typically stay at the Crowne Plaza, however I had to stay at a different hotel as my norm was booked up. The rooms are very nice. Nice sitting area, mini fridge you can use and a microwave. Great for when you bring left overs back with you. Smaller restaurant downstairs but good menu options. Good bar - was very quiet when I was there. I would stay here again.

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback. We hope to see you back soon! Have a great day!

"Excellent Location Near Airport!"

4
24/07/2016

For weary travelers, this is a great place to sleep before heading back out on the road. The hotel is offers a free hotel shuttle, and is close to the airport. Staff is friendly, and the room clean and quiet. Free continental breakfast is included.

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your feeback, have a great day!

"Great place!"

5
02/06/2016

There's no where like home but this place comes close! Always a pleasure staying here. Shuttle service is a plus, staff are courteous and very helpful. Would recommend to anyone on business or pleasure. Nice outdoor pool area, they have a bar b q you can use to have a "carne asada"....Many good times here!

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We love to hear all this great things you experience during your stay. We are going to continue making our best, so our future guests can continue having great experiences in our hotel. We hope we see you back soon! Have a great day!

"Business trip to Monterrey"

4
28/05/2016

Great value, great hotel, excellent location , good customer service, safe, clean but horrible food. My business partner and I both sent our food back....I've seen dog food that looked more appealing than the fish and taco plates we were served. Considering we were in Mexico these Mexican dishes were not what we expected.

BigAppleL, Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your feedback! We will use your point of view, so we can make some changes in the restaurant, so our future guests can have a better experience. Have a great day!

"Nice hotel close to airport"

5
13/05/2016

I came into Monterrey late in the evening and had an early morning appointment the next morning so I wanted something close to the airport. I had tried to reserve a room at another hotel but it was full with no rooms available, so I booked at the Best Western Premier. It was reasonably priced, and was very clean. The staff was friendly and very accommodating. I enjoyed a good breakfast with a good variety to choose from. I ate at the Resturant located in their parking lot. I used their airport shuttle service both ways to and from the airport. A short ride. It was a perfect stay for this business trip. I would stay there again without hesitation.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you for your feedback! We hope we see you soon again. Have a great day!

"The staff make this hotel!"

5
09/05/2016

The staff here are helpful and courteous at all times. I have stayed at this hotel at least 30 nights and never had an issue. The breakfast is more then enough considering its free and Alex makes the best margarita in Monterrey! Rooms are up to date and clean. Nice out side area with pool and spa make this a great place to stay while traveling on business.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We hope we see you back soon! Have a great day!

"Not yet there"

2
22/03/2016

Good intention to offer nice services near to airport. Rooms not fully clean and breakfast capacity is below guest amount demand. Distance to Monterrey airport is very convenient and have a nice Bar. Rates are below average from Hotels near by ...so the Quality too

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you for your feedback! We will take in consideration everything you indicate to us, so we can create a better a experience to our future guest. We hope we can see you back soon! Have a nice day!

"Blew me away"

5
18/03/2016

I couldn't get into other hotels I stay at in that same section of town. The service and amenities and quality of this place just blew me away. This is the place to stay. All the airlines' flight crews do.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We are very pleased to hear your opinion. We hope we can see you back soon!

"nice, new and quiet (!!!) airport hotel!"

4
14/03/2016

I've stayed there for one night during a stop-over on my way to Saltillo. Only 500 meters away from the airport. A shuttle bus for free is available and drives every 30 minutes (or even more often on demand). Free parking space behind the hotel is available as well! Lobby very bright and the staff is really friendly and helpful. The rooms are nice and in a good condition. TV and Internet are working well. Breakfast is ok. Even though, that the hotel is very close to the airport - it's good noise insulated. There are also 4-5 hotels available directly nearby.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you for your feedback, we appreciate all your comments about our property. We hope you had a great trip to Saltillo and back home. Have a nice day!

"Good"

4
08/02/2016

On the side front part of the hotel (rooms) there are noise of the traffic cars. Nights. I think you can improve this detail, because is very complicated sleep with noise. The other thing is you should improve the breakfast buffet, all days are the same variety, for me you should vary the stews and put a person of front for make it.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback. Your point of view is very important to us, and we will work to find different solutions to your observations. We hope we can see you back soon, have a nice day!

"Business trip to Monterrey"

4
06/02/2016

Overnight stay for a business meeting. Near the airport. Good facilities and free breakfast with lots of choice. There was a restaurant in the hotels but no one appeared to be using it in the evening but a good Mexican Taquiria next door.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We hope we see you again soon! Have a nice day!

"Best choice at Monterrey Airport"

4
05/01/2016

I had a night to spent at the airport at monterrey, so I booked a room in the bw. I was totally satisfied. For a Business Trip, it is just perfect if you do not want to go into the City Center. My tip: Stay away from the ibis hotel next door! If I should come back one day, the Best Western will be My first choice!

BigAppleL, Gerente at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank your very much for your feedback. We hope to see you back soon!

"Short 1st Stay will be back for longer stay"

5
11/12/2015

When all other hotels were full at 1 am. The shuttle from the Hilton found and brought me to this hotel. Claudia was very nice, very helpful, she placed me in a beautiful suite 635....very very nice I will be back to stay longer next time Thanks everyone for all your help.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback!

"Very supprised at great Best Western near Airport"

4
04/09/2015

We were placed at the hotel by AeroMexico Airlines when we had a cancelled fight issue on the way back to the states. I must say that this hotel was a very nice surprise after the cancellation event. This is not the Best Western that most Americans think of, because it has many of the upgrades expected in a 4 or 5 star hotel. The rooms were very comfortable and the beds were some of the best I have ever slept on in a hotel. The rooms had great WiFi access which had a very good speed. The cable had a good array of channels including premium ones and kept the children entertained during the stay. There is a small microwave and a stocked refrigerator in the room for those overnight needs There are many good restaurants near the hotel, but we decided to eat at the hotel restaurant. The Hamburgers were very good and children quite enjoyed the French fries. There is a free breakfast available starting at 6:30am for guest of the hotel. I would suggest this hotel to all business and family traveler staying for a night in the airport area.

BigAppleL, General Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback. We are very pleased to hear all these good comments about our hotel. We will continue working hard to keep this level of quality and good service. Have a very nice day!

"Great hotel "

5
29/07/2015

Very clean awesome service things to do everywhere recommend people stay here food is great receptionist are very helpful clean bathroom good tv choices and awesome service breakfast in the morning is great lots of things to eat they even made me a fruit shake

BigAppleL, General Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much for your feedback! We will continue working hard to deliver this level of quality to all our guests. Have a nice day!

"12 Month Cancellation Policy - No Room at the Inn"

1
08/03/2015

I tried to cancel my reservation 2 days prior to arrival and was refused due to a 12 MONTH cancellation policy. When I did arrive, I was told that there were no rooms available, and that I would have to stay in a hotel 2 miles away. Because I was traveling with a group, I finally got them to agree to cancel my reservation, but I ended up spending the trip rooming with a co-worker in the Holiday Inn next door.

BigAppleL, Gerente at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Dear Scott S, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The 12 month cancellation policy, is not our cancellation policy. Probably it is a policy from the travel agency where you made the reservation. I ask on the reservation department about this incident, and they told me that a day before your arrival, they received your phone call where you were trying to cancel the reservation, but our reservation department couldn't cancel the reservation because the reservation was made via a travel agency. So, you had to cancel the reservation by the same channel you made it, in this case the travel agency. Next day, an email was sent to you where we inform you that due to no rooms available we will had a room for you on the BEST WESTERN PLUS Monterrey Airport, which is 2 miles away from our property with a 30 % discount. We are sorry for all the misunderstandings, we hope that you will consider staying with us again so that we have another chance to provide you with a superior experience.

"Very good hotel near Monterrey airport"

4
14/02/2015

I stayed one night at the Best Western hotel near Monterrey airport. That was a good surprise. The staff was very organised asking for time for shuttle in the morning. Very nice staff. Good breakfast. Located near a restaurant. Good choice. Internet was very easy. Just plug and play and not complicate code and password. The room looked fresh. The shower bathroom practical.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you very much! We are pleased that you had a great stay with us! We hope we can see you soon again! Have a nice day!

"Outstanding presentation "

5
21/10/2014

The staff, room and overall experience is excellent. If you use the shuttle service make sure to polish up your Spanish as the drivers know very little. Steer clear of having them book a taxi for you as the taxi driver I received was crooked. The room was beautiful. Loved the presentation, really nice stand up shower and plenty of bottled water included in the room. Breakfast was okay, not the best, not the worst. Overall I highly recommend this hotel.

BigAppleL, Manager at BEST WESTERN PREMIER Monterrey Aeropuerto, responded to this review
Thank you for your comments!