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Best Western Hotel Santa Fe, Amarillo

4.0/5  - basé sur 657 notations.
4600 I-40 E, 79103-6200, Amarillo, United States - See map
Best Western Santa Fe - Exterior The Best Western Santa Fe is ideally located in the center of Amarillo. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Business at Bell Helicopter and Pantex are just a couple of reasons many guests choose to stay at our conveniently located Amarillo hotel. If you're in town for the Big Texan Steak Ranch, it's just a short drive away from our hotel in Amarillo, TX. Whether you're here for business or leisure, depend on us to provide you with the southern hospitality you deserve. Rick Husband International Airport is nearby, only three and a half miles away, so it's easy to catch an early or connecting flight. Adjoining rooms are available too, so families or groups can stay connected while on vacation. Our pet-friendly Amarillo, TX hotel offers a free, full hot breakfast that includes waffles and cereal, yogurt, pastries, fruits and breakfast breads. Complete the most important meal of the day with cups of chilled juice or 100% Arabica coffee. The Palo Duro Canyon is nearby so to really enjoy a full day of exploration, a hearty breakfast is in order. Spend your trip visiting Wonderland Park, the American Quarter Horse Museum or the Amarillo Zoo. Cadillac Ranch and the Route 66 Motor Speedway are also popular attractions. Golf is a popular activity in the area as well. There are endless things to do near our Amarillo hotel, so start planning your itinerary now. Our friendly staff members are happy to offer tips and recommendations on places to eat, things to do and sights to see, too. A number of our Amarillo hotel guests are in town for business with Tyson, Bell Helicopter and Pantex. With the Amarillo Air Force Base (AFB) nearby, we also welcome service men and women along with their loved ones to our property. Our superior location makes it easy to get around town and the value and amenities are unbeatable. Book a quiet, cool room at the Best Western Santa Fe today for an easy, stress-free trip!

Best Western

Hotel Santa Fe

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Hotel advantages

  • Free parking
    Free parking

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 657 guest reviews
NOTE ISSUED
Excellent
260
Very Good
214
Average
105
Poor
41
Terrible
37
REFER TO NOTICE
Business Business
71
Couples Couples
236
Family Family
225
Friends getaway Friends getaway
44
Solo travel Solo travel
58
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Smiles in Amarillo, TX"

5
01/11/2018

We have stayed in Amarillo many times. The smiles at this Best Western has won us over to stay only here. If you want customer service with a smile stop in and stay in a clean comfortable room. Good breakfast too.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the amazing review Jeffrey! We are honored to be the hotel you choose to stay at every time you're in Amarillo! At the Best Western Santa Fe we truly strive to be every guests home away from home! We really appreciate you sharing your feedback with us! Happy Holidays and we will see you next time!

"Nice Hotel in Amarillo"

5
29/10/2018

This is a very well-run hotel. Located off I-40 and close to many dining options, including the Big Texan restaurant. Whenever we come to Amarillo, we stay here. Good value, and the staff is friendly. Internet is strong, and the room was very clean. Highly recommend.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so honored that you choose to stay with us at the Best Western Santa Fe Inn every time you come to Amarillo! I hope that we make you feel at home each stay! Thank you for taking time to leave your feedback for us & the rest of the Trip Advisor Community! We look forward to seeing you again soon! Happy Holidays!

"Thankful"

5
29/10/2018

As a military family in transition to our new duty station we were not aware of the amount of hotels in the area when we booked a different hotel (Amarillo Inn & suites) -we arrived at that hotel for our stay and it was terrible with so many issues with the “room” if that is what you want to call it. We were desperate to find another hotel when we found Best Western. I called and asked them if they could book us for the night with 2 dogs 2 adults and 2 kids. The gentlemen working was an angel. Instantly got us in a room and gave us 3 extra sets of blankets to help with our stay. The room was very nice and clean. We wish would have found this hotel first.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Good morning Jamie! What a great review to read! I'm so sorry to hear about the circumstances at the first hotel you checked in to, but I'm happy that we were able to accommodate you! At the Best Western Santa Fe Inn, our mission is to be a home away from home for all our guests! We hope that you stay with us again the next time you are in the Amarillo area! Happy Holidays!

"Comfortable rooms"

3
27/10/2018

Stayed here while passing through on my way to Texas. Standard Best Western. right off the interstate on the eastern edge of town. Price seemed a little high especially compared to other chain hotels in the area--I guess since it's the last hotel before leaving town, they charge a little more--last chance and all that? Staff was friendly enough. Rooms were quiet despite the hotel's proximity to the highway.Bed comfortable, although pillows seemed lumpy. Room was large. Plenty of parking. Breakfast was standard fare--eggs and sausage, cereals, breads. Smallish breakfast area, but I ate early and got on the road..not sure if seating would be an issue later in the morning.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the detailed review Mary! I apologize that you felt the prices were a little too high, they are automatically set according to our occupancy and events going on in town. I apologize that we did not exceed your expectations. I would love to personally speak with you regarding your stay with us! You can call me at 806-372-1885 or by emailing me at [email protected] Thank you and we hope to have you stay with us again!

"Excellent service"

5
14/10/2018

We were traveling late at night and called when we were about an hour from this hotel. They were accommodating and friendly, and when we arrived close to 1 a.m. they welcomed us warmly and made sure our room was comfortable. We were weary from traveling and this was greatly appreciated. The room was very spacious, quiet and very clean. The breakfast was quite good and had a nice variety of choices.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the wonderful review of your stay with us at the Best Western Santa Fe Inn! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"Great place to stop on the way to the pig hunt"

4
22/09/2018

We were headed East to go on a hog hunt and we stopped for the night they had a nice parking lot so I could see the four wheelers it was quit and cool. We went to the Steak Hiouse just down the road and had the best rig steak and jalopino dacori. Sorry about the spelling. I would stay again

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the great review! We were so thrilled to have you stay with us at the Best Western Santa Fe! And yes, our guests do love how close we are to the Legendary Big Texan Steakhouse! We hope to see you again soon! You can always reach us directly at 806-372-1885 if you need to book another reservation!

"Nice place to stop near the highway but QUIET"

4
07/09/2018

Coming back from a long trip to Colorado, we needed a place to stop between there and Houston. This hotel was great, it's got interior access rooms, is extremely quiet inside and right on the interstate. It's one of the nicest and most recently updated plain Best Westerns I've seen. The room we had was great, beds were comfy, plenty of pillows, AC worked great, internet and all TV channels also were top notch. A little more expensive than Best Westerns in smaller towns, but overall still a great value. This one is on our stop list from now on!

Andria K, General Manager at Best Western Santa Fe, responded to this review
I love the detail in your review, Andy! Thank you for sharing your generous feedback with us and the rest of the Trip Advisor community! We are so honored that you chose to stay with us at the Best Western Santa Fe Inn of Amarillo,TX! We hope to serve you again soon! Happy September!

"BW Sante Fe"

5
21/08/2018

Amarillo is a necessary overnight stop while driving from Wyoming to San Antonio, Texas with my wife and two little girls . We have had nothing but great experiences there and will be the only hotel we stay at in Amarillo.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the great review Brett! We are so honored that you choose to stay with us when travelling through Amarillo, TX! We hope that we made you feel at home! We look forward to seeing you again on your next trip!

"Mrs wanda White"

5
20/08/2018

Great stay! Fairly easy access to hotel on interstate. Clean, very comfortable room, helpful, friendly staff, warm cookies! Comfortable beds, very quiet hotel, Free Gift bag for being a Rewards member! Haven't eaten the breakfast yet, but I'm sure it will be very good. Room temp was perfect, no hassling with control to set temp. Very quiet system. Completely non smoking hotel. Lots of tv channels, lady at front desk was very efficient, friendly, anxious to please. Couldn't have asked for better service! This review may seem ridiculously positive, but as I sum it all up, it could not have been better! Absolutely nothing negative can be said! We have stayed us several Best Westerns, some good, some average and a couple really bad! Guess it all comes down to management, maybe. We will seek out this hotel again on our way to and from the West!

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you Mrs Wanda for your amazing & detailed review! I am so pleased to hear that nothing negative could be said about your stay with us! Our mission at the Best Western Santa Fe is to make every guest feel at home! I'm happy that we achieved that with you! We would love to see you again on your next trip to Amarillo! You can reach us directly at 806-372-1885! Have a great day!

"Best Value"

4
18/08/2018

Nice spot for staying over night in Amarillo. Very spacious and clean rooms. The rooms are also very quiet. Wifi works perfectly. Staff is also very friendly and helpful. Tje breakfast was very good with a good choice of even hot meals. There is absolutely nothing to complain about. I strongly recommend this place for your stay in Amarillo.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hello Paul, I am very happy to read your review and see that you have nothing to complain about! Our mission at the Best Western Santa Fe is to make every guest feel like they are at their home away from home! We hope to become your home away from home every time you come to Amarillo! You can always reach us directly at 806-372-1885! Have a great day!

"Good location! Free breakfast, comfy beds"

5
15/08/2018

Very welcome that they had vacancy the night of. Driving cross country so wasn't 100% sure where to stop. Offers military and AAA discount. Would consider again if passing through. Didn't hear people next to me or down the hall either.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for your very gracious review Jonathan! We are so happy to hear that you were satisfied with your stay at the Best Western Santa Fe Inn! I'm glad you had a nice, quiet night! We would love to see you again next time you are in Amarillo, TX! You can always reach us directly at 806-372-1885! Have a great end of summer!

"Friendly,professional,clean and reasonably priced."

5
11/08/2018

We were very pleased from check in. Very friendly and professional staff. Our room was clean and comfortable. When we asked for assistance with the T.V. the front desk clerk was quick to come to the room and was happy to assist us.We were also helped out with toothpaste when we realized we had forgotten to pack ours.prices were great and we even received a BW gift card and a $5.00 off our total bill.

"Helpful staff"

5
07/08/2018

The staff are extremely helpful - we needed some milk when we arrived & the receptionist got it cheerfully Room is spacious & clean Be sure to use google maps to get to it - Tom Tom hasn't figured out these roads Pete

Andria K, General Manager at Best Western Santa Fe, responded to this review
We are very honored that you chose to stay with us here at the Best Western Santa Fe Inn of Amarillo, TX! Thank you for the insight about the Tom Tom Directions! We will have to contact them to make sure they have our address correct! We hope you come to stay with us again soon!

"Made us feel welcome!"

5
07/08/2018

Friendly staff. Clean, comfortable beds. We stayed at a Super 8 on our trip and it was AWFUL. Picked Best Western because we were hoping it would be better-and it was WAY better. And there were fresh-baked cookies in the lobby, too. Really made us feel like they were glad to have us stay here. Will definitely be back.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the wonderful review Wendy! I'm so happy that you enjoyed our fresh baked cookies. I make them for our guests every day! We were so honored to have you stay with us at the Best Western Santa Fe Inn! If you ever need any assistance booking another reservation you can always call us directly at 806-372-1885! Have a wonderful day!

"Comfortable, clean and secure."

5
30/07/2018

Only stayed one night as we were passing through on the way to Colorado. No complaints. Nice clean and comfortable room and bed. Good hot breakfast. Nice large pool but did miss not having a hot tub. Easy to get to location. Happy with our stay.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the great feedback! I am so pleased to hear that you enjoyed your stay at the Best Western Santa Fe Inn! We hope that you come stay with us again!

"Best Western Amarillo"

3
23/07/2018

This hotel was very clean and the staff was very friendly. This hotel does not have an elevator so if you cannot not climb stairs make sure you request a downstairs room. The hall ways where very hot. The room was very clean the only complaint that I have is that the bathrrom was very small. The internet stopped working several times on my iPad. Overall we enjoyed our stay here with just a few minor items that wished we could have changed.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the review and your feedback! I apologize about the wifi dropping, I understand how frustrating that can be! Thank you for sharing your feedback with me so that I may use it to implement better procedures & services for the future! I would love to speak with you personally about your stay. You can reach me at 806-372-1885 or by emailing me at [email protected] We hope to see you again soon! Have a wonderful end of the summer!

"Home Away from Home!"

5
15/07/2018

Absolutely loved staying here! My kids had so much fun at the pool. The manager, Andria, brought us warm towels straight out of the dryer. She was very accommodating and friendly! The rooms were spacious, and very clean. I loved that each bed had several pillows. I also loved that the in-room coffee maker had several coffee packets. I love my coffee! Breakfast was also delicious! I had biscuits, gravy, sausage and real eggs! They have a waffle maker with several toppings for the young at heart! They have a variety of breakfast items that even pleased my picky kids. I would highly recommend staying here. The staff treats you like family and makes you feel right at home!

Andria K, General Manager at Best Western Santa Fe, responded to this review
What a great review to read today Lupe! Thank you so much! It is such an honor for me to serve our guests like that! I'm happy to hear that you enjoyed your scrambled eggs, the pillows and coffee! We hope you come back to visit us at the Best Western Santa Fe Inn of Amarillo, TX! Have a blessed summer!

"Best Best Western EVER!!!"

5
14/07/2018

Very friendly staff. Kids loved the pool. The rooms were amazing. Huge tv, clean comfy beds. Fully stocked restrooms. Breakfast was like home cookin! Will definitely stay here every time I come to visit family.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you Justin for staying with us at the Best Western Santa Fe of Amarillo! I hope that you & your family felt at home while staying with us! We would be honored to serve you again! You can always reach us directly at 806-372-1885 if you would like to book another reservation! Have a great Summer!

"Amazing Staff"

5
14/07/2018

The manager Andria was amazing, super helpful for me and my service dog. Very accommodating, welcoming and just respectful. I recommend this this Best Western. Our room was top notch for cleanliness. The breakfast was perfect, the scrambled eggs and buttermilk biscuits hit the spot. I will definitely stay again.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Wow! Thank you for the kind words Anthony! We were happy to serve you and your service dog! Harley was so sweet and all the guests loved him! I'm happy to hear that you enjoyed your breakfast, I will pass along your compliments to our breakfast attendants Martha & Amy! If you ever need assistance booking a room you can call us directly at 806-372-1885! We hope to see you again soon at the Best Western Santa Fe Inn!

"Dog-friendly, a sight for road-weary eyes, and a wonderful bed too!!"

5
13/07/2018

We were SO pooped after driving 600 miles from Flagstaff the same day, and with an 80-pound Rottweiler it's not always easy to find a place to stay. However, this property came up on a "dog hotel search" website, (bringfido.com) and I'm sure glad it did! There was a $20 charge for the Rottie, which was reasonable (any dog costs the same). We arrived late, about 12:30 a.m., but were greeted by a friendly front desk attendant and quickly checked in (we had booked it over the phone earlier in the evening). There was a large lot in the back where we could park our rig, it was well lit and had signs warning of video surveillance, so we felt fairly safe. This is a pet-friendly hotel; they even have a patch of grass for your canine's necessary moments and bags to dispose of it in a neighborly way. They offer a free breakfast until 9 a.m. but we were too busy snoozing on the VERY comfortable mattresses to get up in time! The property is well maintained, clean and quite roomy. Recommend...a good deal.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you! Your review was so eloquent and gracious, thank you. Your appreciation of the experience we want our guests to have is wonderful! We are looking forward to have you back here at the Best Western Santa Fe Inn ! If you need any assistance booking a future reservation you can call us directly at 806-372-1885!

"Average stay"

3
30/06/2018

My family and I stayed one night here. Everything went smoothly and everyone was friendly. You can tell they tried to update everything but it's already outdated, esp the lobby decor. Breakfast was just so-so.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hello! I'm happy to hear that all of our staff here was friendly during your stay with us! I apologize that you felt the lobby décor was outdated. I do appreciate any and all feedback from our guests, it does help me implement better procedures to satisfy our guests. Once again, I would love to personally speak with you regarding your stay with us. You may reach me at 806-372-1885 or by emailing me at [email protected]

"Not so clean"

1
25/06/2018

I've stayed at Best Westerns for 7 days straight and I end up coming home with Scabies. I thought staying in a higher end hotel would keep you from the problems associated with the cheaper chains but I was wrong. An emergency room visit later plus Rx costs $456 tell me to stay at motel 6 from now on.

Andria K, General Manager at Best Western Santa Fe, responded to this review
William, This is the 1st way heading of this! We have never had any issues before with scabies or any other insects here! I apologize for anything that you encountered during your stay with us . I would love to personally speak with you regarding this matter so I can be of more assistance. Please call me directly at 806-372-1885 or email me at [email protected] Once again I alogize and do hope you give us another chance.

"3 stars says it all"

3
19/06/2018

Exactly as rated, this hotel is middle of the road. Affordable but nothing special. Receptionist was super nice and informative. Room was decent but with a view of nothing basically. AC seemed to rattle and never auto switched off. Bathroom light was a bit dingy and aside from the stray hair (which was gross) on a clean towel, the rest of the room was relatively tidy. Microwave and fridge in room was nice but location of only vending/ice machine, only on 1st floor by reception, wasn't ideal. Overall decent stay but it's just that...decent.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the review! I am sad I must to admit that we were only decent. I appreciate all of your feedback because it does show me what areas we need to improve on. I take all of our customers comments very seriously so thank you for showing me what we areas need strengthened. Once again , I apologize that we did not exceed nor meet your expectations. I would love to personally speak with you about your stay. Please give me a call at 806-372-1885 or email me at [email protected] We hope that you give us another chance the next time you are in Amarillo!

"One night stop on our destination"

3
18/06/2018

This hotel met our needs but could use some updating. The morning staff was extremely helpful in helping us navigate out of Amarillo due to an accident on the interstate. Breakfast was good but seating was limited. Not a lot of close by restaurants - have to drive to get a meal.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hello Tammy, We appreciate you taking the time to leave feedback regarding your stay with us. I'm happy to hear that our front desk & breakfast stay were helpful during your departure. We have made note of your request for updates and have submitted it to our ownership team. Our hotel is constantly doing new updates, we have recently put in new carpet, new televisions, new furniture, new locks on the door, resurfaced our swimming pool just to name a few. We are constantly trying to improve so we will take all of your comments into consideration! I am sorry that we did not exceed your expectations. I would love to speak with you directly regarding your stay. You can reach me at 806-372-1885 or by emailing me at [email protected] We hope you come stay with us again!

"Not your typical Best Western hotel"

3
16/06/2018

Staying in BW hotels on cross-country trip whenever possible. Amarillo's BW Santa Fe is not up to the standards of the others. E.g., no hairdryer, crumbling cement surrounding building and walkways, misinstalled faucet in room, small amenities missing (e.g., no pool towels available, ice buckets without lids).

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hello. I am so sorry that we did not meet nor exceed your expectations while staying with us on your cross country trip. I apologize for all of the missing amenities. We do have each and every one of those amenities but I have spoken with all of our staff to let them know that we need to have plenty stocked at all times. I hope that you were able to speak with one of our friendly front desk agents about these issues while you were here with us. Once again I sincerely apologize and I would love to speak with you more regarding your stay. You can reach me directly at 806-372-1885 or by emailing me at [email protected] I hope you have a wonderful day and I do hope you come back and stay with us so we will have another chance to better serve you!

"Great Night in Amarillo"

5
08/06/2018

We spent one night here on the way home from our vacation. The hotel is easy to find being just off of I 40. Check-in was easy. Our accessible room was clean and comfortable. The hotel looked new. We would stay here again.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so pleased to read your review about your stay with us at the Best Western Santa Fe Inn. We strive to be a home away from home for each and every guest that stays with us! We would love to help you book your next reservation as well. You can reach us directly at 806-372-1885. Once again, we are truly honored that you chose to stay with us!

"Return trip"

3
03/06/2018

We stayed here on our return home trip.Large room.Nicely furnished. Shower worked fairly well. Thin walls...was woke up during the night by kids yelling.Strange loud humming noise off/ on from bathroom wall. Breakfast was good...hot and cold items. It was ok for the one night we stayed.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I apologize about the noise level this last weekend. We had a boy scout group stay with us and we tried to keep them all in one area and tried to keep the noise level down. I apologize that you did not sleep very well though, I can understand how frustrating that can be. We hope that you give us another chance. You can call me directly at 806-372-1885 if you need to discuss your stay in more detail. Have a wonderful day!

"BW Amarillo TX"

4
02/06/2018

Excellent service....when we arrived the hooted had lost power. The gentleman at the front explained to us about the power situation and apologized. This did not stop him from trying to check us in using what I believe must have been his personal phone. While he was trying on his phone the power came back on an he was then able to check us in using his regular method. Impressive I must admit. He also reduced the rate for our one night stay. I will definitely stay at the BW when passing thru next.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the amazing review! Brusly is such an asset to our team. I will be sure to pass on your compliments to him! I would love to hear about what we could improve that would have made this a 4 star rating instead of 5! You can always call me directly at 806-372-1885 to share your feedback with me or book your next stay! We thank you for staying with us at the Best Western Santa Fe Inn, your Home Away From Home!

"Convenient to I40 and seems new inside"

4
26/05/2018

This hotel is right on the Interstate but the room was very quiet. Comfortable room with good amenities. Rates are reasonable. Front desk is very courteous. All the décor is very new and trendy. But their 'hot breakfast' is not so hot. Poor quality food!

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hello Philip! We appreciate you staying with us and thank you for taking the time to review your stay. I am happy to hear that you found our rates reasonable and our front desk to be helpful & courteous. I apologize that the breakfast was not hot that morning! I would love to personally speak with you about the breakfast that morning so that I may fix any issues that we need to. You can call me directly at 806-372-1885. I look forward to hearing from you!

"Amarillo Gem!"

5
21/05/2018

We wanted to stay on the East side of town and found the BW to be very accommodating, reasonably priced, with easy access to I-40. Room was clean and comfortable. Breakfast was pretty good, homemade scrambled eggs, cinnamon toast sticks with real maple syrup, and a full cup of chobani yogurt. The area is right off I-40, kind of industrial, but a nice hotel to spend the night.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for taking the time to review your stay with us! I'm happy to hear that you enjoyed your homemade scrambled eggs as well as the rest of your breakfast! We hope you come stay with us at the Best Western Santa Fe of Amarillo again soon! Have a wonderful summer!

"Excellent Stay!"

5
17/05/2018

The hotel was stylishly redecorated and everything was easily accessible. The breakfast was the best I have ever had at a Best Western! The rooms were clean and the bed was very comfortable. The a/c works very well, not damp and stuffy like most hotels. I am looking forward to another stay. I am so glad to find a hotel worth staying at, it's always such a scary thing to book a room without knowing! Don't worry with this hotel in Amarillo!

Andria K, General Manager at Best Western Santa Fe, responded to this review
What a great review! At the Best Western Santa Fe Inn, our motto is to strive to be every Guest's Home Away From Home! I'm so pleased to hear that we exceeded all of your expectations! We would be honored to have you stay with us again! You can reach us directly at 806-372-1885. Once again, thank you for staying with us and sharing your feedback! Have a great day!

"Amarillo TX"

5
16/05/2018

The room was good. Breakfast left a lot to be desired and the lobby was not as good as others but overall it was a good stay. The pillows are leave a lot to be desired. The staff was friendly and took are of our needs.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the amazing 5 star review! I'm so happy to hear that our staff was kind & helpful to you during your stay. I am open to any suggestions that you think will help our breakfast improve. You can call me directly at 806-372-1885 if you want to speak about this with me. I'm always open to ideas! Once again, thank you for staying with us at the Best Western Santa Fe Inn of Amarillo!

"dark..."

3
07/05/2018

The room was clean and the breakfast was adequate. That being said I am glad this one was a freebie with my rewards points. The decor is dark and kind of depressing. The wifi signal is weak and almost useless. The location of the motel is not conducive to walks in the neighborhood.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Good Morning Milton! Thank you for taking time to share your feedback about our hotel! I'm happy to hear that you were satisfied with your breakfast! We receive a lot of compliments on our breakfast because of our real, home made scrambled eggs! I apologize that you were not happy with the décor or the the wifi signal. We have resolved the wifi issue I want to assure you. If you have any other comments you would like to share with me, you can reach me directly at 806-372-2505. Have a wonderful day and we hope to earn your business back!

"Amarillo"

5
24/04/2018

Next to I-40, but was very quiet in room. Close to all kinds of places to eat, fast food and regular dining. Easy access on and off I-40. Clean rooms, friendly and helpful staff. Breakfast was well stocked.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you Carol for the 5 star review! I'm so happy that you were happy with your stay with us at the Best Western Santa Fe in Amarillo TX! If you need any help booking your next reservation with us you can reach us directly at 806-372-1885! Have a great day!

"Improve your coffee"

4
04/04/2018

Generally the coffee provided in the rooms is very weak. A hot cup of dishwater would likely taste as good.. Maybe a better supplier could provide the hotels with a greater selection.. It seems the same coffee is used in the breakfast rooms. This is the only general criticism I have regarding Best Westerb hotels across the country.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Good morning! I apologize that you did not like the coffee in the room! As a coffee snob myself, I can understand that completely! Unfortunately we have to use certain brands per Best Western Corporate policies, so I hope that you can reach out to Best Western Home Office to let them know your thoughts! I would love to speak with you about anything else regarding your stay that wasn't mentioned. You can reach me directly at 806-372-1885 or by emailing me at [email protected] We hope that you come give us another chance! Have a great day!

"Great clean budget hotel with perks"

4
01/04/2018

Spend the night on the way home. Clean rooms, it is renovated and clean. Beds are ok but it is a budget hotel. Only thing I don't care for is vanity in the main room and not in the bathroom. Breakfast was surprisingly good with variety.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the great review of your stay with us at the Best Western Santa Fe Inn! I'm happy to hear you enjoyed your experience with us! We hope you come stay with us again next time you are travelling through Amarillo, TX! You can book reservations directly with us at 806-372-1885! Have a great day!

"Great stay"

5
28/03/2018

My daughter and I drove across country (NH to LA) in June, and recently return taking the southern route. In June we stayed in Ontario at a Best Western. We loved it and every night thereafter we stayed at Best Western. They are clean, a good value, safe, nice people, and a decent breakfast! When we returned to NH we again stayed each night at a Best Western, and again were very pleased.

Andria K, Guest Relations Manager at Best Western Santa Fe, responded to this review
Stephen, What a wonderful review to read first thing this morning! We at the Best Western Santa Fe Inn strive to be a Home Away From Home from all of our guests! Any time you need to stop in Amarillo TX please give us a call! You can set up your reservations directly by calling 806-372-1885! Have a great day!

"Quiet and Clean Stay"

5
22/03/2018

Best Western Santa Fe was a good stay and certainly met our expectations. We made a quick overnight stay here on a road trip and found it to be clean, quiet, and nice. The bed was very comfortable and the room was relaxing. The staff was nice and we had no complaints.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hello! Thank you for the wonderful feedback regarding your stay at the Best Western Santa Fe! I'm glad to hear that you found your room to be both clean & comfortable! Our mission here is to be all of our guests home away from home! Please give us a call at 806-372-1885 to make your next reservation! Have a wonderful day!

"Great place"

5
08/03/2018

Had a great stay and the breakfast every good the staff are always very nice and helpful. When traveling in the Kingman area I stay at the bestwesteren it's clean and on occasion they do a BBQ next to the pool great place to stay

Andria K, General Manager at Best Western Santa Fe, responded to this review
Tim, We appreciate your generous feedback & comments! Our staff was happy to read your compliments! At the Best Western Santa Fe Inn we strive to be your home away from home! We would be honored to have you stay with us again! Please give me a call at 806-3772-1885 and I will personally help you make your reservation! Thank you once again!

"Nice Room. Comfy Bed."

3
23/02/2018

We overnighted at this hotel on our way east. The room was spacious and well appointed and the bed comfortable. The outside appearance of the hotel was not impressive nor was the fact that the security door ("use room key to enter") did not latch or lock. The vanity was not behind a door, so if one person is brushing teeth or shaving while the other is still in bed, the person in bed must endure the light being on. The faucets were "backwards" hot to the right and cold left! Same with shower! Breakfast was fine but the eating area smallish. The are surrounding does not have an abundance of restaurants and attractions. We would stay here again but only after carefully looking around for other options

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hello Bob! I completely understand your frustration! We have already prepaid for the entire lock system to be changed but we are still awaiting on the company to come and replace the locks. In behalf of our entire staff, I want to apologize that you did not feel safe because of that reason! If you wish to discuss this event in more details please feel free to call me at 806-372-1885 or email me at [email protected] I hope that you give us another chance!

"Texas Shaped Waffles and Large Rooms"

5
15/02/2018

The rooms were large and spacious. There was also a desk for me to sit at and send out emails before I needed to head out to my gig. It was also a huge perk to wake up and eat a complimentary Texas shaped waffle. I'd definitely recommend staying here.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the amazing review SymmaTree! I'm so happy to hear that you enjoyed our Texas shaped waffles! Those are a big hit in Texas! We hope you come to stay with us again the next time you travel through Amarillo,TX!

"Very helpful desk clerk"

5
03/02/2018

This location is almost impossible to find due to it's location on a frontage access road near I 40. Construction in the area doesn't help either. When I left Shreveport LA and put the address of 4600 I 40 East, Amarillo Tx into my GPS, it came up no such street address. So I called the BW location in Amarillo for varification and was told to enter "access" after the address. GPS still told me no such street, so was told it is just off exit 73. Decided to wing it since it was too late to cancel my reservation for a refund. Arriving on exit 73 found a one way street going the wrong way which took me back onto 40 past my exit 73. Got off and tried another way but still no luck. Called the desk clerk and luckily got a really nice guy who was great with directions and stayed on the phone with me till I arrived. If it wasn't for him I would probably still be driving around. His name is Melan and BW should give him a raise. Everything else was good also. Nice big clean room, good breakfast.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Good morning Elizabeth! Thank you for the amazing review! I am so happy that our front desk was so helpful! Thank you for the detailed directions! We hope you come to stay with us again the next time you travel through Amarillo! Have a wonderful day!

"Dirty sheets"

1
29/01/2018

We were assigned a room and discovered one of the beds had dirty sheets on it. Ew. Just ew. Always stay at Best Westerns but this is nasty. Calling corporate when we return home. This was just appalling.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hi Susan! I am so sorry to hear this happened to you! We never have this issue so I am absolutely appalled! I have spoken with my housekeeping department to see what the issue was. I would love to speak to you in person about this incident. Please call me at 806-372-1885 or by emailing me at [email protected] Once again I truly apologize. I look forward to speaking with you and we hope that you do give us another chance at the Best Western Santa Fe Inn of Amarillo, TX.

"Very nice and remodeled."

5
22/01/2018

We were driving from Michigan to Arizona. Amarillo was a logical place to stop. Upon reading reviews, we decided to stop here. It's kind of funky getting to the building from the freeway, but gps got us there no problem. The lobby and rooms were all remodeled. You can tell they used some of the old furniture pieces, but it was very nice nonetheless. I appreciated their pet policy, as it was only 20 bucks for both of my dogs. They had a grassy area to let them out with potty bags. There was also a giant field next to the property that we used for potty time as well. And, they have a little big of treats they give the pooches. Breakfast was good with the normal fixings. All in all, it was a great stay at a great price! Will stay again on the way back:)

Andria K, General Manager at Best Western Santa Fe, responded to this review
Andrea, Thank you for the 5 star review! I'm so happy to hear that the GPS located us easily! We love our fur babies here at the Best Western Santa Fe! By allowing pets to stay in designated rooms only , we are also able to accommodate our guests that have pet allergies as well! I'm very pleased to hear that you enjoyed your stay with us and hope you will be returning soon! If you need any assistance booking a future reservation you can reach us directly at 806-372-1885! Have a wonderful day!

"Clean, well maintained, excellent caring staff"

5
16/01/2018

My daughter and I were traveling from California to Georgia and picked up a flu bug. We were so sick when we checked in and ended up staying two extra nights. The staff went way out of their way to help us, even pulling out breakfast items more than an hour after the breakfast time had ended. The room was very clean and well maintained. If I stay in Amarillo again, I'm staying at this hotel.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so sorry to hear that you weren't feeling well, but am very happy to hear that our staff went out of their way to make you feel comfortable! Our mission here is to be a "Home Away From Home" for all the guests who stay with us! Thank you for taking the time to leave your sweet comments! We would love to help you book your next stay with us. You can reach us directly at 806-372-1885! Have a wonderful day!

"Needs an update "

2
15/01/2018

Despite being close to the highway it was quiet. The room was in need of repair and TLC. Carpet peeling and dirty in room. Cleaning staff left Cary at the top of the stairs making passing it by difficult.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so sorry to hear that we did not only meet nor exceed your expectations! I would love to speak more in depth about what room you stayed in so that we can make sure we get those maintenance issues resolved immediately! I hope that you brought these issues up to our front desk staff! If you would like to speak with me in person more regarding your stay you may feel free to call me at 806-372-1885. Have a wonderful day!

"One of our stop over places..."

4
15/01/2018

We stay here from time to time when we travel from Idaho to Arkansas. This is a nice place for us to stop for the night. The location is very convenient. We've stayed a handful of times and never had an issue.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for making us your choice place to stay in Amarillo , TX! We truly strive to be a Home Away From Home for our guests! I would love to talk about what we could do to get from a 4 star review to a 5 star! You may reach me directly at 806-372-1885 if you need any assistance booking a future reservation or want to share any more thoughts! Have a wonderful day!

"Nice place, Nice city"

4
12/01/2018

This hotel is well situated close to the I40. Rooms are clean and modern. We appreciated the fact that the attendant was very helpful in giving us information about surroundings and places to have our dinner. We recommend this hotel without hesitation. Quality vs price is excellent.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am very pleased to hear that our front desk was both knowledgeable and friendly when it came to helping you find local attractions! Thank you for the great review, I'm loving all the positive feedback! However I would personally love to hear about what we could do to get your rating from a 4 star to a 5 star! You may reach me directly at 806-372-1885 to discuss this more or to book your next stay with us! Have a wonderful New Year!

"Comfortable and affordable"

4
07/01/2018

I 40 E exit 73 and literally at end of off ramp SLOW DOWN quickly the BW is right there. You also find your self in a one was street. Check in was easy room Clean no complaints. Already knew where I wanted to eat but their recommendations included my place Big Texan Steak House across the freeway. I am a BW rewards member i was satisfied with my stay. Breakfast options were limited and I had already planned not to eat it.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Kevin, Thank you so much for the 4 star review! I usually tell my guests to exit one exit sooner (if you're heading West bound exit 73, eastbound exit 72B) to avoid the sharp turn off. I apologize that you felt the breakfast options were limited, I would love to hear any of your suggestions. You can reach me directly at 806-372-1885 or by emailing me at [email protected] We hope you come and stay with us again the next time you are in Amarillo, TX! Have a wonderful day & happy New Year!

"pleasant surprise"

5
06/01/2018

Had just stayed the night before at a higher end hotel where the tub didn't drain and the carpet was wet for some reason. Pleasantly surprised with the Best Western room which was very clean and everything was as it should be. Also able to teach a lesson to the kids that the higher end hotels don't offer free breakfast or internet like the Best Western did. Good value.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Emily, Such a wonderful review! Thank you! I agree, Best Western has spoiled me! I hate when I go to a different hotel chain and they don't have breakfast included! I'm so happy to hear that you were so pleased with your stay at the Best Western Santa Fe in Amarillo! Our mission is to strive to be your home away from home, I hope we accomplished that in your experience with us! Safe travels & Happy New Year!

"Traveling over the holidays"

4
05/01/2018

We had been traveling for a few days (over the holidays), this hotel was on our route home and near specific landmarks/touristy places we wanted to see/visit. So location was the main factor for our one night stay. The price was a bit higher than we expected, but our stay was very close to a major holiday.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Mark, I'm so happy to hear that our hotel was conveniently located for you! The next time you stay with us, try & book directly so that we can find whatever discounts might apply to you to help you find the best available rate! If you need any assistance booking a future rate you can reach us directly at 806-372-1885! Thank you for choosing to stay with us at the Best Western Santa Fe Inn of Amarillo! Happy New Year!

"Average Stay for a Fair Price"

3
03/01/2018

I stayed here in May 2017 and again in January 2018. The king size bed was not as comfortable as back in May and the breakfast choices were very limited and did not look appealing. I skipped breakfast but did pour a cup of orange juice, or at least that is what it said on the container. The orange juice was watered down and did not taste like real orange juice. Overall I was disappointed with this Best Western during this swing thru the south.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Donald, I am so sorry to hear that you were not as satisfied as you were when you stayed with us back in May! I appreciate your feedback so I know what it is that we need to work on! Thank you for letting me know about the juice, I have checked our juice machine and fixed that problem! I do hope that you give us another chance to correct these mishaps and to wow you again! Please give me a call when you want to book your next reservation, I would like to personally help with it! You can reach me directly at 806-372-1885 or by emailing me at [email protected] ! Happy New Year!

"Great Stay"

5
03/01/2018

This hotel is located right off the highway so very quick access in and out to nearby restaurants and shopping. It does allow animals so please be sure to keep them quiet to not bother other guests in the middle of the night. Besides dog barking, this was a great place to stay for the night. Room was very clean, tidy with amenities.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the wonderful review! I apologize that you experienced some noise disturbances involving the pets in the rooms next to you! If you stay with us again please call us ahead of time and Ill make sure you get a room away from the pet rooms! You can book directly with us at 806-372-1885! Have a wonderful day! Happy New Year!

"Great value, nice people"

5
02/01/2018

This hotel was a great value, especially if you have pets! The staff at check in was very personable and asked about my day. The room was large and newly redone. They had a dog area outside with plenty of room to walk around. Breakfast was good. We will definitely return.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so honored to read such a great review! Thank you for not only staying with us but also taking the time to share your feedback with us! At the Best Western Santa Fe of Amarillo, we truly strive to be your Home Away From Home! Please remember us the next time you travel through Amarillo! You can reach us directly to book a reservation at 806-372-1885! Happy New Year!

"Great hotel!"

5
01/01/2018

Very nice room and friendly staff. Breakfast was hot and ready anytime during the morning--nothing warmed up and left out. Felt warm and inviting the whole trip. We will definitely stay here in the future!!

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the wonderful review Candice! I'm happy to hear that you enjoyed our hot breakfast! We hope you come & stay with us again the next time you are in Amarillo, TX! Happy New Year to you and your family!

"Best Western Amarillo"

4
29/12/2017

We had to wait to get a different room as original room was being repaired. The room we got was great. Clean, bed was very comfortable, hot shower and used their WiFi. Breakfast was good and very convenient. Would stay here again.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Good morning! I do apologize for the initial wait, but I'm happy to hear that everything else was great! We like to do preventative maintenance as well as deep clean different room on a daily basis! We appreciate you taking the time to send your feedback to us & the rest of the Trip Advisor Community! I hope you come to stay with us again the next time you are travelling through the Amarillo, TX area! My phone # is 806-372-1885 if you need any assistance booking a future reservation! Happy New Year!

"Great Stay!"

5
26/12/2017

Stayed here on our way to Fort Worth, the property and our room was very clean! The staff was incredibly friendly and helpful. I would highly recommend staying here. Great property! And as a bonus they gave us a little box of doggy treats for our pooch!

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the 5 star review! I am so happy to hear that you and your precious fur baby enjoyed your stay with us! We hope you remember us the next time you stop in Amarillo, TX! If you need any assistance booking your next reservation you may reach me directly at 806-372-1885! Have a wonderful holiday & Happy New Year !

"Great place to stay"

5
24/12/2017

We were extremely surprised by this hotel. Cleanliness, great breakfast, bed was great to sleep in. Only bad thing was we could hear the interstate that was right outside the hotel. We could hear the child next door when she got upset during the night. Basically the hotel was a great place to stay.

Andria K, General Manager at Best Western Santa Fe, responded to this review
We appreciate the 5 star review, thank you! I apologize that you encountered some noise disturbance while you were staying with us! I would be most happy to try and help you stay in a more quiet area next time you stay with us! Please call me directly at 806-372-1885 to book your next reservation and I will try and make sure we place you in a room away from others! We hope you have a merry Christmas and we look forward to serving you again in the future! Merry Christmas from the staff at the Best Western Santa Fe Inn of Amarillo!

"Handicap room"

4
21/12/2017

Those needing a roll in shower....check first. While the shower was beautiful it had a in place seat that stinks the shower in half. I had to lift my boyfriends legs out of his shower chair, remove the foot plates, then set his feet on the shower seat in order for him to fit inside the shower. Also there is not a drain outside the shower and the floor gets very slippery when wet. Other then the shower the room was great.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so sorry to hear that you were not able to get the roll-in/walk-in shower! We do have those rooms available, but they sell out pretty quickly so we always encourage trying to book in advance! I hope everything else was comfortable with your stay! I would love to help you personally book your next reservation so that we can meet all of your needs! Please give me a call at 806-372-1885 and I can help you with your next stay! Have a wonderful day & safe travels!

"Never disappointed "

4
21/12/2017

CLEAN lobby, rooms and bathroom. Easy check in and check out. Good filling and several choices for breakfast (clean as well). Parking was well lit and easy access off/on highway. Cheerful help at breakfast and front desk was sincere and helpful.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the kind words! We hope to be your choice hotel every time you are traveling through the Amarillo TX area! We strive to make every guest feel like they are at their Home Away From Home, so I'm happy to hear that you felt so relaxed while staying with us! Happy Holidays and we look forward to seeing you again!

"Convenient and clean"

4
21/12/2017

We enjoyed our stay. Our room was very clean and convenient to an outside exit for our pets. The bed was very comfortable. Boxed dog treats were provided at the front desk. Nice touch. It was convenient to get on and off 40.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the great review! However I would be curious to hear about what could get your rating from a 4 star to a 5 star since all of your comments were very positive! I would love to discuss that with you! You can reach me directly at 806-372-1885! We hope that you felt like you were at your Home Away From Home while staying with us at the Best Western Santa Fe of Amarillo! Have a wonderful holiday season!

"Very nice"

5
20/12/2017

Smaller hotel but nicely done. Everything is modern and layout was well thought out. Nice breakfast area with good food and drink. Front desk staff was friendly and helpful as were all the maids. Everything outside the room very clean and the outside was clean also. They accept animals. And have area for them outside with a clean up station. The room was nice and clean with great pillow mattress and plenty of pillows. Large bathroom vanity sepreat from toilet tub area. I will stay here whenever I'm in Amarillo. The price was great also.

"Recently tastefully refurbed"

5
19/12/2017

Our Tom Tom didn't find this property from the address & it's not listed for some reason. It's on a frontage road running parallel with I40 getting off at exit 72B. The décor is very modern & to my taste & I believe it was refurbed a couple of years ago. The check in guy was very friendly & helpful. Our room was big & well appointed. It had open hanging space which I personally like as there's less chance of leaving something behind! The washbasin was outside the bathroom with a lot of counterspace for wash bags etc, which again I like to have. The walls were thin & there was slight road noise but luckily we were at the back. The a/c wasn't too noisy. The breakfast area is very small & right by the lobby. The choices are good & the staff friendly. Great value. No complaints.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the very descriptive review regarding your experience at the Best Western Santa Fe Inn! It is very helpful to those who are considering staying with us! We do hope that Tom Tom catches up and can find our location soon, we have heard this complaint before! We strive to be your Home Away From Home here at the Best Western Santa Fe Inn of Amarillo TX! Please remember us next time you're coming through town! Merry Christmas!

"Great place with or without your furry friend!"

5
13/12/2017

Loved that this place accommodated dogs and for relatively cheap (20.00). It was also very comfortable and nicely upgraded with better than standard fare room décor. It was right off the freeway so easy to move around Amarillo and easy to jump on the road and head for home in the morning. Still very quiet and we passed a great night here. I highly recommend this hotel!

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the amazing review! We sure love our furry little friends that come to stay with us!! But we are also sensitive to those that have allergies to pets by allowing our pets to stay only in certain rooms! I'm happy to hear that you found us to be conveniently located and a quiet place to stay! We hope you come stay with us again the next time you come through Amarillo, TX! Happy Holidays!

"Not a horrible place to stay"

2
05/12/2017

Accepts pets, which is awesome and hard to find these days, so we appreciated that, and so didn't mind being charged a "Pet Fee", and would expect the room to have some hair, but our room was severely covered in black, and some white dog hair! The bathroom floor was horrible before we even walked into it, so it wasn't hair brought in there by our socks from the carpet that was covered in hair too! Even the furniture had hair on it. The bed seemed fine, or we would've left!

Andria K, General Manager at Best Western Santa Fe, responded to this review
Dedee, I am so very sorry to read this review! I as well am a pet owner, but would not like for there to be pet hair all over my room! I have spoken with my housekeeping & maintenance department about this issue, and I can assure that we are taking all steps necessary to prevent this from happening again! Once again, I apologize for not exceeding all expectations! I do hope that you give us another chance though! If you need to speak with me in more detail regarding this issue, please feel free to call me at 806-372-1885, or you may email me at [email protected] I hope that I hear from you and that we can improve this the next time you stay! Thank you for taking time to share your feedback with us! Andria

"Good place"

5
02/12/2017

The location was a little tricky to figure out so late at night but our check in was at 11pm and the desk attendant was sweet as could be. Definitely reccomend for a short overnight stay if needed! Great stay.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so happy to hear that our front desk representative was friendly & helpful that late at night! Thank you for taking time to send us feedback regarding your stay! Happy Holidays and we hope that you come stay with us again, sooner than later!

"Colorado Trip"

5
01/12/2017

To break up a 14 hour trip on our way back from Colorado, we spent the night at the Best Western in Amarillo. It was a great place to spend the night and good breakfast in the morning before hitting the road again.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you so much for choosing to stay with us on your way back from Colorado! I appreciate you taking the time to leave a review about your stay with us! We hope you come stay with us again the next time you are travelling through Amarillo, TX! If you need any assistance booking a future reservation you may reach us directly at 806-372-1885. Happy Holidays!

"To Go Breakfast "

4
26/11/2017

We were too late for breakfast but while I was getting a coffee in the breakfast room, the nice staff person offered me a to go bag. It had a small water, an apple, a chewy granola bar and a muffin. Great surprise when I thought I would have to go to a drive thru for my morning meal. I slept well even in a corner room. They should use about half the Febreeze when cleaning the room. The smell was overwhelming at first . The bathroom's jet engine fan helped a little to clear the air. Overall, good rating.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so happy to hear that my staff offered you a Breakfast to Go bag! I know what it's like to sleep in and miss breakfast! I am so pleased to read your review! I do apologize for the incident involving the deodorizer smell being too strong. I have spoken with my Housekeeping department so thank you for bringing this to my attention! We hope you come stay with us again soon! You can book your next reservation by calling us at 806-372-1885! Happy Holidays!

"Always have a great stay in your facilities"

5
23/11/2017

Love staying at Best Western. Location in Amarillo could use an onsite fitness area, instead of driving to a separate location. But still enjoy my stay at your hotel. Parking convieneant. Restaurants and shopping close by

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the great review! We are working on getting a fitness center that is closer to the hotel and more convenient for you! We hope you come stay with us again soon! If you need any assistance booking your next reservation you may reach us directly at 806-372-1885! Have a great day! Happy Holidays!

"Good Value/Easy Access to I-40 - Best Western Amarillo"

4
22/11/2017

I stayed for two nights in Amarillo Best Western. Its a smaller size Best Western which makes it easy to get from one's car to a room. I had a nice king size room in the backside (i.e opposite of I-40) of the hotel. It was on the first floor. It was very quiet. The bed was very comfortable. Couch was nice. There was very good internet access. There is included a good continental breakfast in the morning. It was a good way to start the day. The price is good. I considered price/value superb. Staff is helpful and friendly. Overall it was a very nice stay; good service; and great place to stay to see things in the Amarillo Area. I would stay there again given the convenience, service, and peaceful sleep. I do have to smile that they were a little concerned with my having my do not disturb sign on my door until 11:00 a.m on my first morning there (still adjusting to California time and did not venture out to explore Amarillo till 11), but overall it was not a big deal. I would stay there again, but many are out of the Best Western mid week earlier in the morning.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for taking the time to leave such a detailed review! That will be so helpful to everyone else who is considering staying with us! I'm happy to hear that you found our staff to be helpful and our location to be convenient! I do apologize that the housekeeping knocked on your door before checkout time. I have spoken with our housekeeping staff about this so thank you for bringing this to my attention! We hope you had a wonderful Thanksgiving! If you need any help booking a future stay with us you can reach us directly at 806-372-1885! Have a great day!

"Good beds"

4
17/11/2017

Very nice clean room with very comfortable beds. Disappointed that there was no shuttle to the airport. Otherwise very good value for the money! Nice location just off of I-40. Enjoyed the Tall Texan Restaurant very near to motel.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you Anne for the review! We completely agree that we wish we had an airport shuttle! We did have a shuttle but someone ran a red light and totaled our van! We are in the process of getting another shuttle vehicle so hopefully we will have that before you stay with us next! If you have need any assistance booking a future reservation you can call me directly at 806-372-2505! Happy Holidays & Safe Travels!

"Enjoyable"

5
07/11/2017

Amarillo is always a good stop off. Location is convenient considering extensive road construction in the area at this time. Staff goes out of their way to contribute to a good experience. Desk clerks are personable and helpful. Breakfast could be a little better by having more to offer. Pool is seasonal and not open. I stayed on second floor which was very quiet. Room was clean and bed comfy.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I was very pleased to read your review ! Especially the part that said "staff goes out of their way to contribute to a good experience"! We strive to always improve our customer experience so it's nice to know that our efforts do not go unnoticed! We hope to see you again! Happy Holidays & Safe Travels!

"Immaculately clean, perfect late night service for exhausted traveler in need of pampering except eggs"

5
23/10/2017

Everything was perfect except the eggs weren't that great, they were too salty. This place is great if that's the worst and it's HEAVEN when you're on the road & missing your Home Nest. I recommend this modern, safe, comfortable bedroom away from home.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Wow! What an amazing review to read today! Thank you so much for sharing! We are honored to have you as a guest and we hope you choose to stay with us again the next time you travel through Amarillo, TX! Happy Holidays & Safe Traveling!

"Nice and cozy"

5
23/10/2017

Stopped in at 1030pm .. making a trip from California to Tennessee for my wedding ...was tired of sleeping in Walmart parking lot and needed a good night sleep...check in was quick and easy ..Pablo Kennedy at the front desk was more then helpfull ,extened my check out by two hours later since I got into so late and to say congratulations on getting married ....I have basically lived in a hotel b4 for about 6 months and this hotel by far is the cleanest and most upkept I have ever stayed at you feel like you are part of the elite when staying here ....the breakfast is really good as well...thanks the staff at the Best Western sante Fe Amarillo Texas location ...

Andria K, General Manager at Best Western Santa Fe, responded to this review
Jon, Congratulations on your wedding! We are so happy that you chose to stay with us! I have passed along your compliments to Pablo! We all remember you and we are so thankful that you came and stayed with us and even referred us to your mother as well! Happy Holidays to you and your beautiful bride!

"Quiet stay in Amerillo"

3
22/10/2017

We stayed at this hotel as we passed through on our return home from Arizona. The hotel was quiet and easy to find. The room was clean & good size. Parking was convenient and provided space for oversized vehicles. The hotel was convenient to The Big Texan Restaurant which is why we stopped in Amarillo. The breakfast was of poor quality as the hot items were dried out.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Judy, Thank you for sharing your feedback with us and the rest of the Trip Advisor community! I apologize that the breakfast items were dried out! We usually have wonderful reviews regarding our breakfast so I'm not sure what happened that day. I have addressed this issue with our Breakfast Staff though. We hope you come stay with us again next time you are in Amarillo! Happy Holidays!

"Nice surprise"

4
21/10/2017

The check in was painless; the staff gregarious; the lobby redecorated. It was a good middle-class experience. Oh, and the yogurt was Chobani,so I could eat it. Most yogurt is loaded with sugar or sugar substitute which I can't eat.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Marilyn, Thanks for the 4 star review! However I do wish that we could get that up to 5! I would be open to hearing any of your suggestions! I'm happy that you were pleased that we have Chobani yogurt! We hope you come stay with us again the next time you are travelling through Amarillo, TX! Safe travels and Happy Holidays!

"Good Stay in Amarillo"

4
16/10/2017

As usual, the entire staff was very professional and thankful for our staying here. The only problem we encountered was the accessibility of the property. It is kind of awkward coming off the east bound interstate. The room was clean and the bed comfortable.

"Missing Dog food"

3
11/10/2017

We had a decent stay at this motel. However, we inadvertently left a medium size dog food container in our room. It also contained two foil wrapped flea meds called Revolution. Upon arrival at our destination (the same day) and unloading our car we noticed our missing container and called the hotel. Their response was less than appropriate. The said nothing was found in our room. I assured them my dog was hungry and it wasn't in our car. So obviously housekeeping took it. Called back the next two days and still no luck. So we said goodbye to $45.00 worth of dog meds and $35.00 worth of dog food......... If you stay here make sure to double check your room before you leave.

"An excellent place to stay"

5
09/10/2017

This hotel was superior in all aspects from check in, to housekeeping, to breakfast when we stayed there in September 21st. We appreciated the quiet atmosphere of the clean room and the nice touches that you usually find in only the best hotels. We would definitely recommend this location and would stay there again. Donna & Marvin

"Just an average place to stay"

3
08/10/2017

There is nothing special about the Best Western Santa Fe in Amarillo Texas. It was not special nor was it overly disappointing. During my stay, I experienced two minor issues. First, it was a late, rainy night when I arrived. The clerk was on the phone with another customer and never acknowledged that I was standing there. She did not apologize or explain the 10 minute wait. The second issue was the bed. It was well worn and uncomfortable.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am very sad to see that you we were only average. In my opinion, being rated average is worse than horrible. I try to train our staff to go above and beyond for every single guest. I apologize that our desk clerk was on the phone with another guest and was not able to acknowledge you at the time. Thank you for sharing your feedback so that I can use this to improve our customer service for the future. I do hope that you will give us another chance and come stay with us again! If you need to speak with me about your stay here you may reach me directly at 806-372-1885 or by emailing me at [email protected] Have a wonderful day.

"Easy Stay"

4
08/10/2017

Best Western provided us with quick and efficient service in a handy location. It was good to see that they are embracing a save our planet policy. We had a great time and a good experience all round. We will defiantly consider Best Western hotels the next time I travel.

"Not impressed"

3
08/10/2017

In our opinion, this hotel was rated fair at best. The food choice in our opinion was fair, bacon was undercooked, eggs were watery and choice of fruit was apples and bananas only. None of the cereals were sugar free, such as Cheerios or Wheaties or Special K.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I apologize that you were not impressed with our hotel. However I'm curious if you are speaking of another hotel. Because we do not have bacon, only sausage. And we offer 6 different types of cereal: Raisin Bran, Gluten Free Cheerios, Frosted Flakes, Fruit Loops, Granola & Chex. I am sorry that we did not leave a lasting impression on you. I do hope you come back to stay with us again though! If you need to discuss your stay in further detail please call me directly at 806-372-1885 or by emailing me at [email protected]

"Clean -comfortable-amazing staff"

4
05/10/2017

Comfortable bed -clean room and hotel throughout- very welcoming staff and very helpful advice on local area -would deffinently stay again -recommend that other try. Easy walk to old town - gas station right across from hotel

"Expo"

5
02/10/2017

Very up to date appearance. We always stay in best westerns. This one was one of the best we have stayed in. We highly recommend this location in Amarillo Texas. The rooms were very comfortable and cool when we checked in. Five star hotel in our opinion.

"Last stop on our month long road trip"

5
02/10/2017

This is one of the smaller BW that my husband and I have stayed at. This was not on our itinerary but we stopped here after driving 12 hours and needing to drive 18 the next day to get home (due to an emergency). At first we were a little leery at the location, but it was outside of the city, so that was a plus. The hotel was nicely decorated with modern furniture. The rooms were nice, quiet and clean. The only issue we had was with the keys.....ours didn't work so we'd have to walk around to the main entrance. The breakfast was a typical Continental breakfast, but fit our needs. We ate a late dinner at the Big Texan (home of the 72 oz steak challenge).......what an experience that is......fun!

"Great value"

5
01/10/2017

This property represents a great value for your travel dollar. Conveniently located near the Interstate exit, restaurants and fuel stops this very nicely landscaped property was just what we needed. The room was clean, tub and sink drains worked as designed, plenty of hot water, bed was comfortable and breakfast varied and nicely presented. Breakfast area a bit small, but workable. Staff is great, too. I will stay there again when in the area.

"Bad Smelling rooms"

1
30/09/2017

Please don't stay here, management wont talk to you when you have an issues, rooms smell like cat pee, I would stay in a super 8 or motel 6 before telling someone to stay here, keep on moving when you see this hotel, not what the brand is lived up to be everywhere else.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Hi Andrew! As I mentioned in my email to you, I never received a note to call you! I'm so sorry that you left our hotel unsatisfied! I would personally love to speak with you directly about the issues you encountered. Once again, I apologize and I do hope you call me and I hope that you give us another chance! You can email me at [email protected] or call me directly at 806-372-2505.

"THE BEST BEST WESTERN"

5
26/09/2017

ON THIS TRIP OF 15 DAYS I WAS IN BEST WESTERN HOTELS IN 3 DIFFERENT CITIES FOR A TOTAL OF 10 NIGHTS. THIS IS BY FAR THE BEST BW! I wish they were all as nice as this one in Amarillo. It is newly redecorated, the breakfast was great, and the staff was awesome! Thank you! I had a horrible experience in Duncanville BW and this restored my Best WEstern loyalty!

"Its Ok"

3
24/09/2017

It is not a bad property but could not recommend staying. Room was not cleaned very well. found drink stains on reading desk and others hair in the bathroom. The decorations of the hotel looks odd and very dark for the area its in.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am terribly sorry to hear that there were drink stains on the desk! This is certainly not acceptable and we work hard to provide clean rooms with impeccable service. I have spoken with all of our housekeeping department and I can assure you we are resolving this issue. If you would like to speak to me more in regards to your stay you may reach me at 806-372-1885 or by emailing me at [email protected] Once again I apologize and I do hope that you give us another chance!

"Best Western Stay"

5
22/09/2017

We had a good nights' rest. The staff were friendly and helpful. The breakfast area was well supplied with visible staff who were very helpful. We had stayed at this location a few years ago and found the same excellent service this time.

"Great Find"

5
21/09/2017

We chose this hotel based on Trip Advisor reviews and weren't disappointed. The only downer were the high taxes but that's not the fault of Best Western. Very nice property that looks like it was remodeled recently. Great breakfast and friendly personnel. Also they take dogs!

"Best Hotel Breakfast"

5
20/09/2017

The free breakfast was outstanding, the chef of the dining room asked if everything tasted good and could she get anything more for us. So we left her a tip. The only rub was the Wifi, which didn't work and hotel staff didn't know why.

"Short stay, left refreshed but had a connecting door that ..."

4
19/09/2017

The check in staff was friendly and helpful. We prepaid and checked in late. It was a quick process and we were in bed soon. They were out of toothbrushes ( which was the only item we forgot). Once tucked into the comfortable beds we were sleeping. The early morning noises were the biggest complaint. The connecting door to the next occupied room was not sound proof. The talking and coughing was what awoke us. Other than that the sleep was pleasant.

"A great place"

5
16/09/2017

This is a great place to stay whether for business or pleasure. Awesome staff, great accommodations. Many things to do in the area and hotel is located close to many attractions. A pleasure to stay every time.

"Ok for 1 night"

3
11/09/2017

We needed a room for 1 night and this was ok. We used the pool and enjoyed it. Request a room in the back as motel is right on busy access road. Not many choices at breakfast. Staff was friendly. I would stay here again.

"Best Western Santa Fe - Amarillo, TX"

4
10/09/2017

The Best Western is convenient to I-40; but no traffic noise. The American Quarter horse Museum is just down the road, and so is the Big Texan Steakhouse. The drive to Palo Duro Canyon State Park is not that long. It is easy to get around Amarillo from this location.

"Nice Amarillo Pet Friendly spot"

4
09/09/2017

We traveled 8600 miles back and forth across the country with a 9 month old Lab puppy and the Santa Fe Best Western in Amarillo was a great place for the puppy and us. Lots of Pet relief areas, all with doggie bags and receptacles for waste. Looks like someone cleans them daily as there was no doggie build up apparent. Breakfast was varied and fresh; I've never been given tangerines in a motel fruit bowl before. Good Beds.

"We have stayed here several times"

4
06/09/2017

Nice hotel,recently remodeled,great staff.Very fresh full breakfast.Internet is fairly slow,but will get you there.The only problem we have found is ,sometimes our room isn't as clean as other times.They have a great outdoor pool.

"A Clean, Comfortable Value"

5
06/09/2017

I've stayed here twice in the past couple of months, and probably will in the future. It is clean, well-maintained, and has a friendly, helpful staff. While not in the most ideal location, it is close to the airport and the quality of the of the hotel is a value at the price

"Caring Staff."

5
05/09/2017

Brandy at front desk is awesome and willing to help and went out of her way to make sure elderly parents were taken care of. Will stay here again and recommend this location to all my family members traveling to and thru Amarillo Tx.

"good front desk workers bad curry smell"

3
04/09/2017

i am trying to save money been long time holiday inn user there rit ates were to high i think the extra money and comfort is worth it location hard to find room and hallways had funky curry smell looks back to holiday inn

"Hotel review Amarillo"

4
03/09/2017

Best Western Amarillo Rooms clean, everything working order. Decor was good, although drapes needed to be pressed, ironed. Breakfast buffet had good assortment of hot and cold items. Price was above $100.00 per night which was a little high.

"TX"

4
31/08/2017

Checked in late after a long eleven hour drive. Young lady at check in was very nice and professional. (didn't catch her name) The young man checking us out in the morning was also very nice and made us more comfortable by turning the air conditioning down during breakfast.

"Loved the SW decs."

4
31/08/2017

The room and bathroom was nice and clean, and we loved the South West decorations. Would stay there again. The breakfast area was way too small. The check in & check out was quick & easy. The staff were very nice.

"Good One Night Stay"

3
30/08/2017

This is a small, remodeled hotel on the outskirts of Amarillo. The location is off the I-40 freeway in an industrial area. The staff is friendly and professional. The lobby is small, but clean and fresh. Our room had a king bed and the sleeping area is spacious, but the bathroom is a bit small due to this being an older building. The room is tastefully decorated and has a mini fridge and microwave plus the flat screen tv and desk area. It is nice also that the front desk clerk was able to suggest a restaurant nearby for dinner. It was a good night's stay.

"Passing through and very nice"

4
28/08/2017

We stopped here after a long 16 hours of straight driving from Missoula Montana. We always have had good experiences with Best Westerns throughout the US and this one was great too. Clean room, ample parking for our U-Haul truck.

"Pleasant Experience"

4
24/08/2017

Very pleasant experience, and a great value for the price. On-the-go reservation was easy online. Very clean room and bathroom. Internet access was fantastic. Friendly service. Great service at breakfast, and a very good selection, but some of the items were average quality.

"Great night"

5
24/08/2017

This location was on our way, was on the same side of the highway as we were traveling and had plenty of big rig parking for our truck and enclosed trailer. The beds and pillows were very comfortable. Everything looked very nice. Decor is contemporary. Breakfast looked good. Eggs, sausage, hash brown patties, biscuits, gravy, waffles. I'd definitely recommend this location when traveling through Amarillo.

"3rd visit to this motel"

5
19/08/2017

Passed through here on the way back to Tn. The place was outstanding and the staff was very nice and helpful too. Even thought the place is close to the I-40 the room was clean, quiet and comfortable. The air worked well and it was hot outside. The breakfast was good and much improved over past visits.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Wow! I'm so honored to hear that you not only stayed with us once, but 3 times! I'm happy that our breakfast improved each time you stayed as well! Your comments are very helpful to the other Trip Advisor visitors while trying to choose a place to stay! So thank you for sharing such a great review! We hope you stay with us again next time you travel thru Amarillo TX! Happy & Safe Travels!

"Nice Room"

4
18/08/2017

Very nice, large room. Every thing was new. The room had very good lighting. There was no elevator though. The wifi did not work. The desk clerk did not seem to care when we asked for help with the wifi.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am very sorry to hear that you felt like the front desk agent did not empathize with you about the wifi. I understand how frustrating that can be while traveling, wifi is essential! I will work hard to get all of these areas improved! I hope you give us another chance and come stay with us again! Thank you for sharing your feedback with me so that we may improve our standards ! Have a great day!

"Clean and friendly"

4
15/08/2017

We were given a nice room on the second floor. Wish I had packed a small bag. The room looked like it had been recently remodeled. Very nice contemporary look. There was a strange smell I assumed was new carpet smell. Luckily I travel with a good smelling candle. My complaint is the bedding was not warm enough. It may be summer but I sleep better under warmer covers. We were cold most of the night. Please leave an extra blanket in the room. No one wants to get dressed in the middle of the night to get a blanket.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for your feedback & review! I will make sure & start leaving an extra blanket in the room so that guests do not have to go to the lobby & ask for one! I apologize for the smell of the new carpet, we did just recently renovate our entire property including the carpet! Thank you for sharing your opinions with everyone and we hope to see you back very soon!

"Road trip with my daughter"

5
13/08/2017

We were 2 women traveling alone from Louisiana to California so we needed to stay where we felt safe. Best Western Santa Fe met that requirement for us. The room was very clean and the beds were comfortable. They had a great selection of breakfast items. We made sure to time our return trip so that we were able to stay at the Santa Fe Best Western on our return trip. The staff was awesome.

"Our Stay at Best Western Santa Fe in Amarillo, TX"

5
11/08/2017

Twice this year we stayed at this particular Best Western, once with our pet and once with our grand children. We enjoyed our stay both times. The nicely decorated rooms were clean and the staff friendly and eager to assist. The breakfast was good and sufficient the first time, but needed a little help the second time. For the good modest price the experience was excellent. We will return.

"Met My Expectations for a Best Western"

4
09/08/2017

We stayed one night in a double queen room. The room was quiet, clean and comfortable. The only thing that kept me from giving a 5 is that breakfast ends at 9 AM. I was very tired from driving so much over the past couple of weeks and it was really catching up with me. Breakfast ending at 9 AM was earlier than we experienced anywhere else. It didn't help either that the alarm on the radio came on at 5:15. It didn't occur to me to check that someone didn't set an alarm on the radio.

"Trip Home"

5
09/08/2017

Excellent accommodation and great location. Would recommend to anyone traveling through Amarillo. Helpful staff and clean rooms. Easy to call ahead and make reservations. Was our half way home trip stop.

"Great place."

5
07/08/2017

I go to the Amarillo area a couple times a year and will stay here again. The lobby has a hip modern look and the room was big and had local art on the wall. I wish they put syrup right next to the French toast sticks at breakfast but no complaints otherwise.

"A great stay"

5
04/08/2017

The hotel room was very clean, and had a fresh smell to the room and the linens. We had a long day of driving so it was nice to find a place that was close to gas station and close to walmart to get supplies to finish our long journey.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for your wonderful response! I know the Trip Advisor community highly values any and all feedback! I'm very happy to hear that our hotel was conveniently located for you while you were traveling! We hope to see you again the next time you travel through Amarillo, TX! You may reach me directly at 806-372-2505 to book your next reservation! Have a wonderful day!

"Cleanliness of room and breakfast"

2
02/08/2017

Poor odor of room. Carpet and mattress had terrible smell. Linen was stained.Will not stay at this hotel again. I travel alot and try to use Bestwestern when i can and will use Best western plus from now own.

BestWesternHotels, Corporate at Best Western Santa Fe, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great for quick overnight stop en route to wherever"

5
30/07/2017

Friendly staff, clean and spacious room, comfortable beds and pillows, small microwave and refrigerator in each room, sink w large counter separate from shower & toilet, full breakfast including Texas-shaped waffles (w whipped cream & chocolate chips- my daughter insisted I add this :-) ), sausage, biscuits, eggs, French toast & assorted cereals & located on I-40. 2 queen bed room slept 4 of us very comfortably.

"Nice place"

5
27/07/2017

Clean rooms and breakfast area, quiet rooms, modern, simple continental breakfast plus waffles, friendly staff, right off the freeway, close to restaurants. Would stay again if I was passing through town.

"excellent"

5
26/07/2017

Every thing was great. good breakfast and room was very nice. I would like to spend more time but was in a hurry to get home. I'll be sure to stay here next time I travel across country. I'll make sure to mention this hotel to all my business people.

" first and LAST stay"

1
26/07/2017

Awful. Carpet smells and was sticky. Don't go barefoot here! Had to use their Lysol to sort of cover the smell in room 116. Pillows are lumpy and uncomfortable. Some may like HARD beds, not me. I won't ever come back.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Mary Kay, I apologize that you were not pleased with your stay. I can completely understand your frustrations. i do hope that you mentioned your issues to our front desk staff and that they could locate you to a different room. As I mentioned in my email to you earlier, I am very sorry for the issues you encountered and we will do everything we can to take your feedback and implement some better procedures for the future. I apologize that you do not like our pillowtop mattresses. I hope you come give us another chance! If you need to speak with me again regarding your stay you may reach me at 806-372-1885 or you can email me at [email protected] Have a great day!

"Stained furniture, bad smells"

1
19/07/2017

Reserved a pet room. Called to make sure we had a first floor room, advised them that we'd be in late, car trouble. Arrive, check into a disgusting room. Eighth stay at BW with our cat and this hotel gets the award for the worst room we've been offered. Three noticeable stains on the love seat, bad smells. After some attitude from the front desk, we were offered a room that was supposedly not a pet room. We noticed only one stain on the ottoman here! Long day, very tired really needed a clean, non stinky room to sleep and leave around 6am. I get that some people may have pets that have accidents but, if that's the case, clean the room and clean it well. Don't pass it off to me and expect me to pay for a room that shouldn't have been given to anyone. I expected more out of this location (Amarillo), it was the most expensive of the BW's we've stayed at. No excuse for this stay. Called "customer service", big waste of time. They just transfer you around until you get tired of spending your time on the phone and give up. I would not believe a great review on this location. It's not near most of the hotels, I didn't feel that it was a great part of town.

"Quick stop"

4
18/07/2017

Late night stop when the cheaper hotel we were going to stay at turn out to be very scary. Nice staff and the bed was very comfy. The breakfast area is very small so we grabbed coffee and picked up something down the road. This won't keep us staying here again.

"Would stay here again if in the area"

4
07/07/2017

The hotel was clean. We were offered a good selection for breakfast. The employee at the desk when we checked out was very helpful in getting us a reservation at one of the Best Western Hotels at our next destination.

"Excellent stay"

5
06/07/2017

Stopped here to and from destination. Clean and comfortable, pet friendly. Pretty much centrally located. The young man that checked me in both times was very nice and conscientious, wish I had caught his name he was very professional.

"Overall Excellent stay! "

5
06/07/2017

Central location to get around. Clean rooms and excellent staff. Breakfast included we stayed 3 nights and asked for multi night discount. Good for business or family. 4 in our family for $99 a night plus breakfast and swimming. If you need something they do their best to accommodate.

"Road trip to Arizona "

1
05/07/2017

My daughter & I stopped overnight on our way to Arizona with her small dog. They put us in a pet friendly room on the first floor. The carpet felt damp & the room smelled very musty. We also found a large spider in the tub as soon as we got here. The room was very dated & not very clean the furniture was old & worn out. I wouldn't ever stay here again.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am very sorry to read this review! It seems like there was a misunderstanding and you were placed in a pet-friendly room. I apologize on our part. Our furniture is only 2 years old, we recently renovated our entire property which included all new furniture for the entire property. I am sorry to hear that you will never stay here again. I would love to speak with you more regarding this issue. You can email me at [email protected] or you may reach me directly at 806-372-1885. Have a wonderful day and once again I apologize on our behalf for not exceeding your expectations.

"Good Stop for a Good Night's Sleep"

4
28/06/2017

This is a nice hotel located just off one of the exits of Interstate 40 in Amarillo, Texas. Getting off the exit ramp and into the hotel driveway can be a memorable experience. A snapshot of Texas drivers leads me to believe the stop and yield signs are a mere suggestion. So be careful when exiting the ramp as you need to immediately turn into the hotel driveway or experience the access road system in Amarillo (not a fun thing). Once at the hotel, we were greeted warmly and our room was very nice and had a lounging space. The staff was happy to help with choosing a restaurant that was open on Sunday evening. Overall, the stay was nice, the bed comfortable, and it was nice the sink and counter was not part of the bathroom.

"Clean and Comfortable"

4
26/06/2017

Even though the lobby decor was a bit outdated the room was clean and comfortable. The bathroom was quite small but adequate. The room was spacious and there were four soft pillows for each bed. There were plenty of cable channels to entertain. A variety of restaurants were nearby.

"excellent overnight motel"

5
22/06/2017

We are always pleased with this Amarillo Best Western. The rooms are clean and comfortable with great beds. It is close to the highway and there are many good restaurants nearby. We have stayed here previously when our travels take us through Amarillo and will be back again.

"Staying the night going thru the city"

5
22/06/2017

Best Western is always my first choice to stay when out of town. They are always clean. The breakfast is always good. Friendly staff that care about their customers. They always try to accommodate you as to your room needs are concerns. Not much else to say. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

"Do Not stay here"

2
21/06/2017

Stayed in a pet friendly room it was horrible! The visible stains were nasty and the room smelled horribly. The blow dry was making loud cracking noises. The room was decent sized for a family of 4. Not the best parking available. The manager was very nice and agreed that some of the carpets are bad in the rooms. She apologized saying she has been wanting tile to replace the carpet. She waved our pet fee for the night. The breakfast was average. They said they offered gluten and dairy free but they had none available when I asked.

"Perfect!!! Despite how it looks driving up!"

5
20/06/2017

Its hard to get a good picture of this place when looking at it from the road. Dont let it scare you off! It was clean... perfectly clean! Updated very modernly too. Upon entering the lobby, they even have ice water with slices of fruit, apples for the taking and fruit juice even in the evening. The service was better than almost anywhere we've stayed recently! The beds were comfortable. I guess what I loved the most was that the front desk people were so very nice about the pool! They kept it open for us until midnight! We had our little granddaughters with us who only wanted to swim! Towels are provided for the pool and the water was very clean and as warm as a hot tub! Perfect!

"Motorcycle trip and very good Best Western"

4
19/06/2017

Front desk person was very accommodating getting us the rooms we wanted. We have stayed here before on our trips, as we usually go thru Amarillo on the way. This is easy to get to, and close to restaurants. Good clean place and average to better Best Western.

"Perfect! "

5
14/06/2017

This hotel was perfect from the minute we pulled in. There was employees nonstop working inside and out cleaning from night late till early morning. The decor is new and modern. Rooms are spacious. Close to everything. The pool is so nice on a summer night. We enjoyed our night here so much. The employees were all so friendly and helpful. I will be back and would recommend this hotel to anyone.

"On vacation"

5
07/06/2017

The room was very, very clean. Was close to stores, restaurants etc. The front desk man was very friendly and very knowledgeable. I would recommend staying here. they were also the cheapest. They also provide shuttle for the Big Texan restaurant don't see that very often.

"Close to the highway, but quiet inside"

4
22/05/2017

Hotel entrance is immediately off the exit ramp with traffic coming in from the right so be careful. Thought the décor was tasteful and appealing. Good breakfast, has a heated pool, but does not have an elevator.

"Always a great stay"

5
19/05/2017

We stay at this motel when driving to and from Colorado to Waco, Texas. Always a great stay, they are very pet friendly, room clean and neat. Staff always polite and helpful. Internet always working, breakfast always good.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the wonderful review! I'm glad we can provide a comfortable & clean place for you and your fur baby! Thank you for your continued loyalty to us! We will see you the next time you stop & stay with us!

"One night stay"

2
17/05/2017

Traveling across country with pet. Called hotel to reserve and paid for a room with king bed but when arrived at room it had 2 queen beds. Not what I reserved. The woman at the desk did not inform me of any changes to my reservation and only found out when arriving to the room. Upon questioning the desk , they just said they did not have a pet friendly rooms with a king bed and she blamed the person making the reservation for the mixup. The room was average and near the rear exit door. This exit door was not locked and could be entered at will rather than using the room key card to enter. Did not feel the hotel did enough to secure the safety of the guests by not having this repaired. The hotel charged $20 for my pet. Thought I would be getting something more from the hotel for this charge over those hotels not charging for a pet. Not so. Will not return to this hotel in future passes through Amarillo but will chose another hotel.

Andria K, General Manager at Best Western Santa Fe, responded to this review
I am so very sorry to hear about the mixup regarding this reservation. I have reviewed your file & I notice that your reservation was booked through a 3rd party website. The notes on your reservation said pet friendly room, which you were not originally assigned so we moved you to an available pet friendly room. I apologize for any confusion, we just wanted you to be allowed to stay with your fur babies! I would love to speak with you more regarding this issue, you may reach me directly at 806-372-1885 or you can email me at [email protected] We hope to see you again soon!

"2nd stay with BW Santa Fe-Amarillo"

4
16/05/2017

When staying here, you're close to the interstate, convenient. They make a reservation with the Big Texan & a limo will pick you up, easy. The rooms are big, clean & comfy! We had a 1st floor room right at the door. So easy for loading & unloading. Staff is friendly, good way to start our vacation! We will stay again.

"Excellent"

5
16/05/2017

The double queen was quite spacious and very clean. The staff very friendly. We had 3 dogs with us and consider this one of the better pet accommodating hotels we've ever stayed in. The breakfast is your typical Best Western fare. Not the greatest but filling and free.

"Very Nice!"

4
12/05/2017

We stayed here on a business trip. I was pleasantly surprised how the brand has been updated. The modern look and feel was very welcoming. The staff was very nice and the rooms were also. However, the hot breakfast featured hard scrambled eggs, biscuits that were over baked , steamed sausage patties and flavorless coffee. I would stay here again all things considered.

"Very nice"

5
08/05/2017

Rooms are large, clean and service was very good. People there were quick to help when I though I left my phone in the room after I checked out. Also quick to help when I needed instruction about getting back on the freeway. I left before breakfast was supposed to be served but they saw to it I did not leave hungry.

"Best Western in Amarillo"

4
06/05/2017

Nice Hotel a little way away from the congestion of downtown Amarillo. It was easy to find, right off the Interstate going East, a little harder to get to going west. Hotel is clean, beds were comfortable, and staff was easy to work with. Breakfast was okay, nothing to brag about but filling.

"Excellent Stay"

5
02/05/2017

The trip overall was wonderful and the stay at the Best Western Hotels that we stayed at during the trip helped tremendously to make it even better. At each location the rooms were immaculate, the staff was warm and caring and the experience at all three of them was such a great experience, can't wait to go somewhere again and stay at another Best Western. If you haven't tried a best Western, I highly recommend that you consider it, we stayed at three different ones on this trip and each was absolutely great!

"Typical"

3
25/04/2017

We arrived late so it was especially nice to be welcomed by a pleasant staff member and a plate of cookies. Everything was pretty typical of an older property, including a small breakfast area, but it was clean and the beds were comfortable. Used the guest computer in the lobby because the room Internet was not password-protected. Location was convenient to major highways.

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for taking the time to leave a review regarding your stay at the Best Western Santa Fe Inn of Amarillo TX. I do apologize that you were not able to give us higher than a 3 ! I would love to talk with you personally regarding any of your suggestions that would help to improve! You may reach me directly by phone at 806-372-1885 or by emailing me at [email protected] I hope that you give us another chance to wow you! Once again, thank you for your feedback and choosing to stay with us!

"Near everything"

5
21/04/2017

This hotel was near Walmart and great eating places didn't understand all the circles that Texas has but once you get used to them you can get on and off the highway fairly easy. Make sure you take Exit 72 B and go on the Frontage Road because 73 which is where the hotel is you have to exit right in two the parking lot. Has great breakfast there period different from the other ones I have stayed in

Andria K, General Manager at Best Western Santa Fe, responded to this review
Thank you for the review Kimberly! And thanks for posting the exit directions! That is very helpful to arriving guests! I'm happy that you enjoyed breakfast and the rest of your stay! We hope to see you again the next time you stop in Amarillo! If you need any assistance booking a future reservation you may reach me directly at 806-372-1885. Have a wonderful day!

"Great place for a quick stop"

5
18/04/2017

We stopped on our way to and from Colorado. I looked for a place that had decent ratings and accepted pets. This hotel was great! Check-in took two minutes. The room was spotless and nicely decorated. The bed was comfortable. The breakfast choices were great. Will definitely stay here again

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Such a wonderful review! Thank you very much for sharing! We strive to provide a quick but efficient check in experience as well as a clean pet friendly hotel! We are looking forward to seeing you again the next time you travel through Amarillo, TX! Happy Travels!

"Worse Best Western Hotel stay ever"

2
11/04/2017

Desk clerk was very unfriendly, door key to back door did not work, had to walk several hundred yards in a cold rain to enter main lobby, reported to desk clerk who acted like it was a bother to him to update my key.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am so sorry that you encountered some problems with your key card while staying with us at the Best Western Santa Fe Inn of Amarillo , TX. I understand how frustrating that can be. Especially while it is raining outside. I do hope that you give us another chance in the future, and we will work diligently to correct all mistakes you mentioned. I appreciate any and all feedback so thank you for taking the time to reach out to me and the Trip Advisor Community. If you wish to speak with me about this issue any more you may reach me directly at 806-372-1885 or by emailing me at [email protected] Thank you and Happy Easter!

"Amarillo Jewel"

5
11/04/2017

This hotel was very clean, and nice. Comfortable bed nice big television, good night's rest! Convenient to the interstate. We didn't get a chance to try the breakfast. We'd definitely stay here again.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you so much Jerry! I'm happy to hear that you were satisfied with your visit! Hopefully next time you will have more time to come enjoy breakfast with us! We are looking forward to seeing you again soon!

"Great assistance"

5
10/04/2017

I like Best Western due to convenience price and cleanliness. Best locations in different states also the beds are very confortable, customer service is very good however it depends on the state that you visit. I recommend BW Hotels

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for your review of Best Western! I do hope that we at the Best Western Santa Fe Inn of Amarillo TX exceeded all of your expectations! If you need any help booking a future reservation feel free to call us directly at 806-372-1885! Happy Easter!

"Very good value in a small, clean hotel"

5
02/04/2017

We were very impressed with the renovations done at this hotel. We have stayed at the facility in the past and while the staff and always been pleasant, the rooms needed updating. Everything is now very clean and updated. God breakfast send friendly staff.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Shirley, I am so happy to hear that you came back to stay with us! Even happier to hear that you were pleased with our recent renovations! Thank you for sharing your feedback with the Trip Advisor Community! It is always helpful when choosing a place to stay! We hope to always be your choice hotel when traveling through Amarillo TX! We look forward to seeing you again soon! Have a great week!

"Santa fe"

5
01/04/2017

Nice, comfortable hotel, we always stay here when travelling to Amarillo from Canada and stay here on our way back from AZ to Canada. Room is clean, bed is comfortable and breakfast is not bad. Staff are always pleasant.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Sue, We are so thrilled to hear that we are your choice hotel when traveling through Amarillo TX! Such an honor, thank you! I am happy that we continue to please you each time! As always, you may reach me directly at 806-372-2505 if you need any assistance booking your reservation! Have a wonderful day and we will see you the next time you come back through !

"Very nicely updated"

4
20/11/2016

The hotel had been recently refurbished, and very nicely at that. Staff was very quick and efficient. It smelled nice when entering which was nice considering the place is down wind of a cattle/slaughter ranch. That isn't the hotels fault, it is a ways away, but boy that place makes your eyes water and your throat gag. There would not be a place in Amarillo to get away from it. Breakfast was great, but I would have like more fruit choices, they had the standard apples, oranges and bananas. very comfortable room and beds.

"Quiet enjoyable stay"

5
19/11/2016

We have stayed here before and like it. It is a good hotel, not fancy but always comfortable and quiet even though it is on the interstate. The beds are quite comfortable and the rooms are clean and neat.

"Enjoyed my stay and the staff"

5
19/11/2016

Room was very clean, beds firm and comfortable. We were traveling with a big dog and the staff treated us great. Very easy to make reservation and staff was great when we showed up at 11:30 PM at night.

"Cali to Virginie"

4
17/11/2016

Pet friendly. Not much to walk dog other than hotel sides. If looking for long scenic views it is a no go. Breakfast typical for hotel. Room beds middle of road. Pool was cold but clean. Check in staff was great. Luggage kart had flat tires but during entire trip across did not find many that worked. Typical for karts.

"Great Hotel"

5
15/11/2016

Booked off of AA miles. Most reviews were very good with a couple outliers. My wife and I were pleasantly surprised. Very clean and modern. Nice size room with a sofa to relax on. No noise from the Interstate and only 1.5 miles from the Big Texan Steakhouse. Wouldn't hesitate to stay there again.

"A pleasant hotel near I-40"

4
11/11/2016

Clean, large rooms with comfortable beds and a nice done bathroom. Plenty of outlets for our electronics. Not a large number of towels - only one per person, but overall, very nice. The breakfast was very good - they have great biscuits!

"Very helpful staff, pet friendly hotel"

4
09/11/2016

I stayed here on my way to Austin with my dog. The hotel was pet friendly and actually had a nice open field next to the hotel and doggie clean up bags in a dispenser outside. When I went to load my car in the morning, my battery had run down. I thought I may need to call a towing service but one of the ladies from housekeeping had a set of jumper cables and a man from maintenance used his pickup help jump my car! The rooms were nice with all the expected amenities and they served a hot breakfast.

"All Hotels have this problem!!"

2
09/11/2016

You need to find air freshener that does not smell strong. Non Chemical!!! Hotel clerks need to be more understanding when people have lung problems and not be rude! Sheets should not be washed with scents.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Diane, I am very sorry that the air freshener bothered your lungs. I completely understand your dismay. Thank you for sending me your feedback regarding your stay at the Best Western Santa Fe Inn of Amarillo, Tx. I use any and all feedback to help implement better policies & procedures for future guests. I hope we have the honor of serving you in the near future so that we may correct our errors. If you need to speak with me further regarding this matter you may call me directly at 806-372-2505 or you may email me at [email protected] Have a wonderful day! Andria Keelin

"Nice Amenities, clean rooms, good breakfast"

5
07/11/2016

Easy check-in and out. Friendly staff. Comfortable, clean bed. Room was comfortable, ac/heat worked well, internet worked well. Bath was clean. Good bath products. Breakfast was usual fare, but very good. Overall, very pleased with this hotel and would recommend to anyone wanting to stay in Amarillo. Convenient location.

"Not What I Expected"

3
05/11/2016

While traveling from the east coast to the west, my wife called this hotel while we were still on the freeway to reserve a room. She tried three times in 45 minutes but no one answered the phone. She finally called the 800 number. She asked if there was room to park a U haul trailer and some place we could walk to eat. She was told yes to both questions. When we got there, we were told to park our SUV and U haul out back on a dirt lot behind the hotel. I was told to park behind a white truck; see photo. That clearly had a red curb. The area was dimly lit. The room was cramped with two queen size beds. It took forever to get hot water in our room. There was no place within walking distance to eat. It was a pet friendly hotel, but only had two small strips of grass. Timothy Glass, author of Just This Side of Heaven and Postcards

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Timothy, I apologize that we did not exceed your expectations here at the Best Western Santa Fe Inn of Amarillo, TX. We take any and all feedback graciously, even the negative. It will help me see where our issues lie and help implement better policies and services for the future. I apologize that you did not feel comfortable parking your trailer in our truck and trailer parking lot and that you did not feel we had an adequate amount of space to walk your pet. We have a lit pasture and pet waste receptacles on the West side of the building. I apologize for any inconveniences that you encountered while staying with us. Thank you for sending me your feedback and I do hope that we get another chance to serve you in the future. If you need to speak with me further regarding these issues feel free to contact me by phone at 806-372-1885 or emailing [email protected] Have a wonderful day. Andria Keelin

"Clean and very nice"

5
05/11/2016

Stayed there on a Saturday night coming in from vacation. Very clean, staff was very courteous and friendly and well informed. Our room was very spacious and clean and so nice. There's not anything bad to say about the room. The breakfast was not he best in the world, but it worked. Will be back.

"Great stay "

5
05/11/2016

This was our first time at this hotel. Over the years we have stayed at many different hotels in Amarillo and I have to say this was by far the best. We will return again. You can't go wrong staying here.

"Great Hotel"

5
04/11/2016

Relaxing stay. Nice clean up to date room. Really comfortable bed and pillows. Slept very well. Very quiet room even with being on I-40. Not only did I not hear the interstate, but I didn't hear the adjoining room or hallway noise. Great value! Met all expectations. We slept so well that we slept through breakfast. We hope to try their breakfast the next time we come through Amarillo. We will definitely stay here again in the future.

Andria K, Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 806-372-1885. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andria Keelin Manager BEST WESTERN Santa Fe

"Excellent stay"

4
04/11/2016

Hotel foyer is very pleasing to the eye. Bed was very comfortable. We arrived late in the evening and the clerk was very quick to get us settled into a room. The breakfast was difficult as one person had gluten and dairy allergies and there was very little to choose from. Overall I recommend this hotel to anyone travelling through the area.

Andria K, Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 806-372-1885. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Andria Keelin Manager BEST WESTERN Santa Fe

"overnight stop"

4
31/10/2016

I booked this Best Western on my points and was really annoyed at check in that they did not have the room I had booked available. This hotel used lots of points. We have stayed at a lot better properties that used less points. The fellow at check in was very I cannot think of another word, Snotty,. We opted to take a lesser value room that was not pet friendly. We do not have pets with us. Most Best Western will offer you a better quality room in this case. Not this one! Also no acknowledgement that you are a platinum member. This hotel has been remodeled and they did a very good job. Rooms are very nice and clean. The breakfast was really good and the morning staff was also very good and professional. This hotel is not close to much of any restaurants without driving.

"Really good hotel for really good price"

4
23/10/2016

Got the price via ...wasn't expecting much but located right on Frontage Road so easy on-off access and it was a great room, very comfortable with a desk attendant that just couldn't have been more friendly and helpful. The room was quite clean and beds were comfortable. Breakfast was just fine. Staff really could not have been more hospitable!

"Great Rates Nice Refurb"

5
21/10/2016

I can tell you have done to work on this hotel. The bathroom had been fully redone. The furnishings were is great condition. It was is very nice condition. The price was great considering the others in the area. The short trip to great food was also a nice plus.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Dean, Thank you for sharing such a wonderful review regarding your stay with us here at the Best Western Santa Fe of Amarillo TX! You are correct, we recently finished a total remodel of our entire property. I'm so happy to hear that our valued guests are pleased with it! Thank you for sharing your insight with the rest of the Trip Advisor community! It does help when making reservations! We hope that you come back to stay with us soon. You may book your next stay directly with me at 806-372-2505. Or you can always email us at [email protected] Have a wonderful day! Andria Keelin

"Great Stay"

4
18/10/2016

The room was very clean and quiet for all the transient travelers that were staying the night. The check in/out procedures were fast and quite efficient. The hotel was somewhat easy to find and because it was at night it appeared that there were quite a few guest staying for the night. It appeared to be many bikers in town for the night.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Paiige, Thank you for sharing your feedback about your stay with us here at the Best Western Santa Fe Inn of Amarillo with the rest of the Trip Advisor community! Your review is very valuable in letting me know what we are doing great, and what we can do to improve! Yes, we are very popular with our Biker community and we are proud of that! I am very pleased that you enjoyed your stay! Please feel free to call me directly at 806-372-1885 next time you want to come stay with us. Have a wonderful week! Andria Keelin [email protected]

"Great one night stay while driving through"

5
11/10/2016

Made reservations on the Best Western website for our one night stay in Amarillo. The lady working the front desk was very nice and accommodating. My husband has trouble walking so she was able to give me an ADA room I requested very close to the lobby. Had no trouble finding a restaurant nearby for dinner. Room was nice and clean. Hotel is close to the freeway but did not hear any noise from it. Breakfast area is basically the lobby area. Small but we did get a table. Breakfast had a nice selection and the lady kept it well stocked and clean. Very pleased with our stay and will definitely stay here again if in the area.

"Not the best of BW."

3
04/10/2016

The room smelled of over sprayed room freshener. The curtains went over the AC unit making it difficult to maintain a steady comfortable temperature. I tried folding the curtains into the window sill. Hair dryer had an automatic nite light that kept flashing like a strobe. Couldn't find any washcloths until after my shower. Towels were like gauze. Nicely redecorated lobby.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Lynn, I am very sorry that you were not satisfied with your stay with us. I understand your frustration about the curtains in the room. Thank you for bringing this issue to my attention so that I may make sure this gets addressed and resolved for future stays. I wish we would have exceeded your expectations, but thank you for sharing your valuable feedback with the Trip Advisor community and I. I do ask that you come give us another chance! I will personally try to make sure your stay is everything you hope for! If you need any assistance booking a future reservation or need to speak with me regarding this issue in further detail you may reach me directly at 806-372-1885. Or you may email me at [email protected] I hope we see you again in the near future! Andria Keelin

"Recommended"

4
29/09/2016

Overall a fine stop. Nice breakfast, clean throughout, very good bed, Free WiFi, good location. fine service, good restaurants in the area. If on the road, call by 4:30 PM for availability and prices.

"Floor in room was very dirty."

2
28/09/2016

We hated to walk on the floor in our room it was sticky and dirty. We did tell the front desk. Everything else was fine. Not the best breakfast but okay. We would try it again if we could check the room first.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Teresa, I am very sorry to read this review! I apologize that we at the Best Western Santa Fe of Amarillo did not exceed your expectations. I have notified our housekeeping and maintenance department about the sticky carpet issue. I can assure you that we will get this issue resolved. I do hope that you give us another chance when you travel through the Amarillo TX area again! If you need to speak with me directly regarding this matter you may telephone me at 806-372-1885. Or you may email me at [email protected] Have a wonderful day! Andria Keelin

"Where In the World Is The Best Western"

3
27/09/2016

When approaching this property from the east on I-40, this hotel is not easy to find. Shortly after exiting I-40 there is a small sign partially obstructed by a tree. The sigh reads Best Western and shows an upside down U. We missed the sign. Had we seen it, it would have had no meaning. When we called the Best Western from the parking lot of a Motel Six, the desk clerk was not helpful. When asked if she was located east or west of the Motel Six she did know. When asked if she was located north or south of I-40, she did not know. She told us she was near a Valero Gas station, of which, there are numerous ones in Amarillo. We finally found the property but the search left us frustrated. It appears to be an older, but well maintained, property with fresh paint and new carpet. Breakfast was below average

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Ken, I am very sorry to hear about your confusion in finding our hotel. Best Western just recently updated all of their logos so I know it can be hard finding us when looking for the new logo ! I also apologize that our front desk agent was not very helpful in the directions. She just moved to Amarillo and is still a little unfamiliar with the directions. But we will work with her on that! We are open to any of your breakfast suggestions to improve breakfast for our guests. Once again I apologize that your stay with us at the Best Western Santa Fe in Amarillo did not exceed your expectations!! I hope you give us another chance! If you need to speak with me directly regarding your stay you may call me at 806-372-1885. Or you may email me at [email protected] Have a wonderful day and I hope you choose to stay with us again! Andria Keelin

"Road trip"

5
25/09/2016

This is a very very nice motel. From the outside it looks plain but the inside has been totally remodeled and decorated and is amazing. The beds and pillows are comfortable and the bathroom and flooring is totally upgraded with tile and real or well simulated granite. The frig has a small freezer if you have ice packs and keeps your food well cooled. Breakfast is hot, with variety and delicious. We will stay here every time we travel west to east and back again.

"Way overpriced for this property"

2
25/09/2016

Thought we have always enjoyed staying at Best Western hotels, this particular one disappointed us . It was overpriced for the area it is situated in. The lobby is small, which is also the breakfast area. Had eight tables available for the whole hotel. The food was not edible. Egg omelets were rubbery, gravy for biscuits was as watery as soup. The room itself is okay, but no elevator, and no disability handrails at all in the bathrooms. Will not stay at this property again.

"Back again"

3
25/09/2016

Website was not easy to use on a mobile device after finding a way around that reservation were made. On check in the young man got easily fluster when I questioned the charges. Several people waiting to check in for over an hour. After getting bill straight an hour later we weren't pleased with the room. It was not up to BW standards. Bed wasn't the pillow top advertised and not sure it was queen sized. Towels were thin and old. Too bad as the place is in a great location and was full. Breakfast was thin on food and not much space for eating as it was packed and standing room only at 0830. Could use some work.

"Hotel in Amarillo on I-40"

5
25/09/2016

When traveling through the Texas Panhandle I always stay in Best Western hotels. In Amarillo this hotel is very convenient, has easy access from Highway, but no noise problem as many do. There are many good restaurants in Amarillo, and the staff here can recommend several. Breakfast is good and staff is always helpful if you have a problem.

"Nice place"

4
19/09/2016

This place looks almost brand new. It is clean quit and very comfortable. The breakfast is good. The staff is very good. For of you motorcycle riders, they have rags for you to wipe your bike down with.

"Best Western Santa Fe - Amarillo, TX"

4
16/09/2016

This place is only one mile from the American Quarter Horse Museum and situated on I-40. Access to I-40 East and West is quick and easy; I-27 interchange only a few miles west. A nice place to stay when visiting the Big Texan Restaurant and museums in Amarillo.

"Great hotel"

5
15/09/2016

Very nice hotel...the bed and pillows were very comfortable! The staff was very nice .the hotel seemed updated & was very clean. The breakfast was good & filling. The big Texan restaurant was nearby which was nice

"Moving to California"

4
13/09/2016

The Staff was very nice. The room was alright. The hotel was difficult to find as it was off the Interstate and on a side road - typical for this area, though. The rooms were quiet, but the noise from the INterstate could be heard all night long.

"Nice place to stay"

4
11/09/2016

Nice location right off the 40 and close to plenty of restaurants, including the Big Texan! Our room was clean and quiet. The bed, although comfortable, did seem a little worn. The pillows were small with the foam chunks. Not comfortable to me. Breakfast was the typical complimentary items. Good and filling, but nothing special. Would I stay here again? Yes! I'd just bring my own pillow!

"Wonderful Hotel!"

5
10/09/2016

Excellent Staff and up-to-date amenities! Staff was quite professional and they work to take care of all your needs! The rooms are very clean ad provide all the necessities to get anyone by for single or multiple nights. The pool area was kept in excellent condition and was open to all who decide to use it. I would definitely recommend this location to anyone in the area as the staff and amenities are excellent!

"Best Breakfast"

5
09/09/2016

First stop of our way back home from Phoenix. Got in late, no problems with check-in. Very comfortable room. The best part of the stay was the next morning during breakfast. We have stayed in a number of hotels that offered free breakfast and this was the BEST! We would surely stay at this location again.

"Very well kept and modernized hotel"

4
09/09/2016

Hotel has very new updated rooms and comfortable beds. It looks very clean and is close to The Big Texan Steakhouse. I would stay here again. My only complaint is that the room seemed a little damp and it was more expensive than the Best Western I stayed at in Oklahoma City.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
What a wonderful review! Thank you very much for taking time out of your day to send us your honest review. It helps me know as a manager what areas we can improve on. Thank you for letting me know about the dampness you described in the room. Me & my maintenance department are now looking into that so I am gracious to you for reaching out to me. I hope that we can use your comments to implement even better customer service & standards for the future! If you need any assistance booking a future reservation you may contact me directly at 806-372-1885. Have a wonderful day! Andria Keelin [email protected]

"Great Service, Easy I-40 Location, So-So Room"

4
08/09/2016

Very easy on/off I-40 yet no problems with traffic noise. Check-in was easy and above par - after check in I decided I wanted to be on the other side of the building (due to weather) and the clerk changed my room with no fuss. Room was good size and had a slightly larger than standard refrigerator. The beds were comfortable, the shower and commode are in bathroom while sinks are in the entryway hall, and room was generally clean. The downgrade here is the carpet needed a shampoo or replacement. It looked dull, felt waxy, and when I used a tissue to sop up water splashed from sink, it came up dirty. The breakfast was standard and well stocked.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Dear Valued Guest, I'm happy to hear that you encountered no highway noise while you stayed with us! Thank you for sharing your honest review about your stay with the Trip Advisor community! I have noted your complaint on the carpet and will do everything to assure we get that issue resolved. Thank you once again for staying with us and I hope you come to see us again soon! You may book your next reservation directly with me at 806-372-1885. Andria Keelin [email protected]

"Excellent"

5
08/09/2016

One of the best I have stayed in. Clean, Best Lighting ever, and actually felt like home. Was quiet and was very comfortable. They added the touch of a little bag with goodies in it on our arrival. Nice touch. It was a pleasant stay and would recommend it to family and friends.

"Good stay "

4
06/09/2016

We stayed here for one night whilst doing Route 66. On arrival we checked in and spend a couple hours in the pool which we had to ourselves which was very relaxing after a long drive. Room was a very good size, comfortable and had everything we were looking for. Breakfast didn't have many options for me although I'm vegan so never expect too much. If you eat meat and dairy then I think it looked a very good breakfast. Location was great, short drive to the big Texan and Jason's deli, plus a huge Walmart which stocks everything and more. Only negatives were no lift or gym and the laundry machine was broke. All we needed was a comfortable one night stay and it certainly provided that. I would definitely recommend this hotel

"Middle of the Road"

3
05/09/2016

We got in late and were very tired. The front desk was very helpful and the decor was nice. When we opened the door to the room, the aroma was unpleasant. The room was clean and the beds comfortable, but the room just smelled old. I have a sensitive nose so it may not bother everyone, in which case the stay was good.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Kathy, Thank you for sharing about your recent stay at the Best Western Santa Fe Inn of Amarillo with the Trip Advisor community. I am very sorry to read that you encountered an unpleasant smell upon arrival. I understand how frustrating that can be. I have addressed this issue with our entire Housekeeping Staff and we are doing everything we can to make the fragrances of the room more pleasant! I hope you give us another chance again soon! If you need any assistance booking your future reservation you may reach me directly at 806-372-1885 or by emailing [email protected] Have a wonderful day! Andria Keelin

"GOOD DOGGY PLACE"

5
31/08/2016

What a comfortable stay for my puppy. Bella was happy, I was happy. For sure if I am in the area, definitely I will stay over in this hotel. Try it your self and see how great the breakfast is. the walking area for my dog was sufficient and Bella enjoyed the area too.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am so happy that you and Bella enjoyed your stay with us! We hope to see you again the next time you travel through the Amarillo area! If you need any assistance booking your next reservation you may reach me directly at 806-372-1885! Have a wonderful day! Andria Keelin [email protected]

"A bad experience"

2
28/08/2016

On our 4 week road trip, we stayed in Best Westerns the whole way and this was by far the worst. First of all, this hotel is in a somewhat sketchy looking area and the door from the outside, which was supposed to require a key, was left unlocked day and night. The breakfast area was tiny and it was very busy when we were there - we had to wait for a table. The poor woman working there could not keep up with the demands such as running out of orange juice, eggs etc. Other staff members were standing around, but did not help her. We also wanted to use our reward points for a free room, but were told we could not do so without having arranged it online prior to making the reservation. A few other Best Western hotels we stayed in on our trip had honored the points on the spot. Would recommend finding another place to stay in Amarillo.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for sharing your review of our hotel with the Trip Advisor community. I am very disappointed to read this review. Disappointed that our staff did not do a better job of helping out our breakfast attendant. I apologize that our breakfast area is small and that you had to wait on a table. I can not personally fix the way the hotel was built, but I can certainly address the customer service issues. Thank you for bringing these issues to my attention so that I might have a chance to implement better customer service standards for the future. I do hope that you know that though we are located in more of an industrial area, our facilities are quite safe and we have 24 hour surveillance. I hope that you give us chance again in the future. If you wish to speak to me directly regarding this matter you may call me at 806-372-1885 or by emailing [email protected] Andria Keelin

"Who ever heard of a hotel that won't give you extra pillows?"

2
27/08/2016

The hotel was fairly easy to get to off the interstate, and they did put us in a room with very little traffic noise. Other than the parking lot behind the hotel, which was used by 18-wheelers during the evening. Fortunately they didn't come in and out all night long, because they were very loud when they were in use. But the main reason for the poor review is service-related. When we got there the place was empty, and it didn't seem to be that full even when we left in the morning. So why wouldn't they give us any extra pillows? When I called the desk to ask for them, all the clerk said was "we don't have any extra pillows, just the ones in the room". I have never heard of a hotel where this is true. I guess this is another example of the "we don't make mistakes" attitude mentioned in another review. In any event, we won't be staying at this hotel again with that sort of "service attitude".

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am very sorry to read this review. I apologize that you had a negative experience while staying with us. We have more than enough pillows to give, I do not understand why the front desk would not bring them to you. We strive to always provide superior customer care and I'm disappointed that you did not receive that. If you would like to speak to me directly about this matter please feel free to call me at 806-372-1885. Or you may email me at [email protected] I do hope that you give us another chance! Andria Keelin

"Excellent Stay"

5
27/08/2016

Hotel is updated with well decorated/clean rooms. Bedding was comfortable. Good, free hot/cold breakfast served in the lovely lobby. Our room was very quiet. Would stay again. Many restaurants are within an easy drive. Situated right off I-40.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you so much for the wonderful review! It is more than helpful to the Trip Advisor community! I am so happy to hear that you would stay again! If you need any assistance booking a future reservation you may call me at 806-372-1885. Have a wonderful day! Andria Keelin

"Sad and grouchy front desk"

3
17/08/2016

On arrival, we were welcomed by a grouchy woman at the front desk. We had reservations stating we had a dog. She asked and we said yes. So the room she was going to give us was not not a "dog room" so we could come back in 2 or 3 hours to be with the dogs. We were not told that their would be a fee for a dog but there was on the bill the next morning. Very happy to have Amarillo in my rear view mirror. Also very expensive for what it is.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am very sorry to hear about your encounter with our front desk clerk during the check in process! We love pets here at the Best Western Santa Fe Inn and we try our best to accommodate them! If you would like to speak with me directly regarding this issue you may reach me at 806-372-1885. Or feel free to email me at [email protected] Once again, I apolgozize abour your negative experience with us here in Amarillo, TX. Andria Keelin

"Great Stay"

5
16/08/2016

Came to Amarillo for the AQHA art show and sale and stayed at the Santa Fe for 4 nights. Rooms were great and the staff was very helpful and accommodating. Hotel was located very close to various attractions and the I-40 freeway.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Larry, I'm so happy to hear that you enjoyed your stay at the Best Western Santa Fe Inn of Amarillo , TX! I am glad that it was both comfortable and convenient for you! Thank you for sharing your review with the Trip Advisor community! We would be honored to have you as our guest again! The next time you are traveling through Amarillo, call me directly at 806-372-1885 or email me at [email protected] to book your reservation! Have a great day! Andria Keelin

"Trip to Palo Pinto"

5
15/08/2016

We went to Amarillo, TX to go to the play at Palo Pinto Canyon and visit with some friends and family. We enjoyed the stage show and the drive through the park and the massive view. The play was great and the pass had cool breeze, had a great time.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am so happy that you had a great time in Amarillo TX! It sounds like you experienced quite a bit of our local culture! I personally love the play Texas as well!! Palo Duro is beautiful! Especially during the evening. I'm glad to hear that you enjoyed your time staying at the Best Western Santa Fe Inn! We hope to see you again soon! If you need any assistance booking a future reservation you may phone me directly at 806-372-1885 or you can email me at [email protected] Have a great day! Andria Keelin

"Good location"

4
10/08/2016

It was nicer than we expected because the surrounding location was a bit "iffy." It's on the east side of city, so was a good stopping place coming back from Colorado on the way to Dallas. Room was larger than usual. Very clean. There's a designated area for dogs with waste bags supplied. Breakfast assistant provided a tray for me to carry several things back to room - she was very friendly and helpful.

"Vacation "

5
10/08/2016

This has got to be the cleanest hotel I've ever stayed in. The rooms are spacious and comfortable. The staff is beyond friendly and helpful and the pool is wonderful. I would highly recommend this hotel.

"Great "

4
05/08/2016

The rooms are clean and spacious, the beds are comfortable, as well as, pillows. They had the A/C on high when we came in which is great because you don't have to wait for the room to cool down, just jump in bed and sleep. The pool was not open when we came, I guess they were cleaning it, not sure. Breakfast was good, the food tasted real. No complaints, will return!!

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for sharing your review with the Trip Advisor community! I am so pleased to hear that you were more than happy with your stay with us here at the Best Western Santa Fe Inn of Amarillo, TX. We unfortunately were doing routine maintenance on the pool the day that you stayed with us. Thank you for understanding! And yes, in this Texas heat, keeping the AC running is a MUST! Thank you once again for your positive review and we hope to see you again the night time you travel through Amarillo TX! You may reach me directly at 806-372-1885 if you need any assistance booking your next reservation! Have a happy August! Andria Keelin 806-372-1885 [email protected]

"Very good"

4
05/08/2016

EXCELLENT: ideal location for an overnight stay, just off the Highway. The hotel is well maintained, our room was clean and the king bed was comfortable. The staff at the reception desk were friendly, helpful and efficient. This is obviously a very well managed hotel. Would definitely recommend.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Jorek, Thank you for your wonderful response! I know the Trip Advisor community highly values any and all feedback! And thank you for the compliment on managing the hotel! We have a wonderful staff whom truly strives their best in every aspect of their job! I'm happy to hear that you were satisfied with our recent renovations and convenient access! We hope to see you again the next time you travel through Amarillo, TX! You may reach me directly at 806-372-2505 to book your next reservation! Have a wonderful day! Andria Keelin 806-372-2505 [email protected]

"worst best western we stayed at on trip"

2
04/08/2016

Poor, pool closed, freeway noise excessive, shower handle worn or broken and the most expensive best western we stayed at, the best westerns in Albuquerque and Arkansas were cheaper and twice as nice.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am very sorry to hear that you were not satisfied with your stay here. I really wish we could have made amends before you left our hotel. I would have loved to help you get into a room that you were more satisfied with. Our swimming pool was down that due to routine maintenance, I apologize for the inconvenience. I hope you give us a chance again in the future to make up for your poor experience. You may reach me directly at 806-372-1885 or by emailing [email protected] . Once again, I'm terribly sorry for your experience and thank you for the review. I value any and all feedback. Andria Keelin 806-372-1885

"Friendly Staff, adequate Rooms"

4
01/08/2016

Had adjoining rooms since traveling with family. Rooms were spacious and convenient to dining, attractions etc. Easy to find of Interstate. Nice rooms with comfy king bed. Interior rooms but no elevator ( 2 floors ) Friendly and helpful staff at front desk. Good BF. Would stay here again.

"Really surprised and impressed"

5
28/07/2016

We stayed in a double queen bed room. Very clean, ac was excellent and the beds/pillows were cozy. Loved the modern look and design. Very relaxing. The complimentary toiletries were definitely spa inspired. We went swimming at 8:30pm and it was breezy and chilly. The front desk lady came out and turned up the heater for the pool water for our remaining swim. Thought that was very thoughtful and great customer service considering we didn't even ask. The morning breakfast was full of yummy options and plenty of breakfast seating.

"Very Good Hotel"

5
24/07/2016

Enjoyed my stay, the room was very clean, no smells, the room looks very good and is in a good location very close to food places . The staff is friendly and it was a safe hotel and they have good breakfast.

"Don C"

4
23/07/2016

We have stayed at this facility before and were pleased so we decided to stay here again. We had a good experience this stay just like last time. The facility is easily accessed from the interstate and yet is quiet. The bed was very comfortable and the breakfast had a good assortment of items and were very good. We would recommend this facility to anyone in the area.

"Not bad at all."

4
22/07/2016

We were passing through Amarillo and decided to stay here because I have a dog and they are pet friendly. The person at the desk was friendly and helpful. Our room was large and clean. The location is not the best, but our room on the first floor near the back was quiet. If you were outside it was noisy from the freeway. The price was good and everything was fine. It has a microwave and fridge in the room. The breakfast was better than most. If you have a disability you must stay on the first floor because no elevator. Our stay was pretty good. I'd stay again if I was coming back hi way 40.

"Texas"

4
21/07/2016

Very retro lobby. Rooms were clean and quiet. Was a little creapy neighborhood off freeway. We used outside pool. Very nice and quiet night after long day of driving. Internet was slow at times but was able to load.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I'm so pleased to hear that you liked our renovations! We have gotten many compliments over it! We strive to stay contemporary while providing superior customer care to our guests! I'm sorry to hear that the internet was slow at times, we will work on getting that issue fixed! We hope to see you again soon! Please feel free to book your reservation directly with me at 806-372-1885 or you may email me at [email protected]! Have a great day! Andria Keelin

"Amazing!"

5
18/07/2016

If you look at my other reviews you will find I am a big fan of hotwire. So after Hotwire booked my family and I here for two nights, I got a little worried about some of the reviews I read. I was really surprised when I first walked in to check in it was really updated and the front desk staff was super friendly. We got checked in and realized our room was on the second floor and there was not an elevator which is a little bit of a struggle with 3 kids but we managed :) The pool felt amazing and was super clean, our room was very clean and spacious as well. The breakfast had a great variety both days and was fresh and delicious. We highly recommend this hotel!

"Stay across town at the other BW"

1
18/07/2016

The front desk agent was rude and refused to do anything when I complained that my room smelled like animal urine. There was a partially eaten biscuit from another guest left under the sink in the room. The room wasn't clean and the front desk made no attempt to correct any issues.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am extremely sorry to hear about your recent stay with us. As stated in the apology email to you, this attitude is completely unacceptable and I have talked with my front desk staff. Please refer back to the email to see the compensation we alloted to you. We do hope that you give us another chance in the future. You may reach me directly at 806-372-1885 or by email at [email protected] Have a wonderful day! Andria Keelin

"Stylish and affordable"

5
16/07/2016

My friend and I were so amazed when we walked in the door! Beautifully decorated , modern and stylish. The receptionist was so kind , professional and helpful. Reached our room, and wow!!!! So beautiful! A complimentary hot breakfast served in the morning - what a selection ! The pool area is exceptional too. Highly recommend

"Good Pet Friendly Hotel"

3
13/07/2016

This hotel was convenient for travelers, but not so conveniently located for dinner or any shopping. The hotel was clean and reasonably updated. They seem to cater more to truckers. The staff was knowledgeable and friendly. Overall it I would say it was above average value, and pet friendly.

"Stay away"

1
11/07/2016

Prepaid for my room. Three says later they charged our other credit card for it. Twice. No biggie, called to resolve, was told to call back later. Worst customer experience in a long time. Done with Best Western I guess forever.

"LIMO RIDE"

4
11/07/2016

The hotel is very nice. Beds are comfy. Average breakfast with sausage, eggs, biscuits and gravy, waffles and cereal. We have stayed there several times. We enjoy the Limo Ride to the Big Texan for dinner. We also used a coupon for joining the best western rewards program and were able to save $50 on the rate.

"Insulting"

1
08/07/2016

I am handicapped and requested a room on the ground floor when reserving a room as there was no elevator. Upon check in I was told our room was on the second floor. I asked Natasha (the employee checking in guests) that I unable to navigate steps, were there any rooms left on the ground floor. She said yes, but all rooms were preassigned and she would not flip rooms with another guest. I told here that I had requested a ground floor when I reserved. She said they do not make mistakes at that hotel. I asked if she was implying I was lying. Her response, "Yes mam, you are a liar." So after slowly navigating the steps to get to my room I could not leave the room until check out as the steps were too difficult. Insulted minimizes how I felt. The room also had been smoked in.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
As previously stated in several emails, I am extremely sorry to hear about your recent stay with us. I personally help to assign each room every day before arrival and try my best to assure each guest is given the room they had requested. Your reservation did state that you booked it using points but there were no notes anywhere that you needed a Handicap accessible room. Our front desk strives to make sure each guest is satisfied and has all of their requests met. I have personally spoken with Natasha regarding her attitude in this situation. She has assured me that she did not call you a liar, but I have to be objective to our guests. I have addressed this issue and I can assure you that we will do everything to make sure no guest encounters a problem like this again. I have added 300 bonus reward points onto your Rewards account along with the points we already allotted during your stay. I hope that you give us another chance here at the Best Western Santa Fe. If you choose to stay with us again, you may reach me personally at 806-372-1885 to assure that you are given the proper room. Have a wonderful day, and once again I'm very sorry you left dissatisfied. Andria Keelin Front Desk Manager [email protected] 806-372-1885

"Fine for passing through Amarillo"

4
08/07/2016

We stayed here one night as part of a road trip, and it served our purposes just fine. We were looking for a hotel that accepted dogs, and this fit the bill. The room we stayed in (118) was heavily perfumed and the carpet was still wet when we arrived, but by morning the scent had dissipated and the dog smell was starting to creep in. Luckily we were leaving soon, but I did keep all of our bags and clothes off the floor because I knew what was under that perfume smell! Amarillo isn't much to look at, and arriving at night we were unsure what to expect from the surrounding area. It looked just a tad dodgy, so we unpacked our cargo rack and brought all of our many bags inside. (At check-in a woman was looking for her dad who may have stayed there the night before, and the details of their relationship was unclear. This was the first interaction I witnessed in Amarillo, which may have set the tone!) In the morning, my husband and I realized it was just an industrial area, but seemed plenty safe. There were mostly elderly people with dogs staying here, as well as families. Breakfast was fine. Plenty of choices for all types of eaters. Our room window was right by the back door where people were smoking, so that wasn't great for our son who has asthma. We couldn't open the windows, and the AC unit brought some of the bad air in. That was probably the only drawback to the layout of the hotel rooms. The rooms do have a fridge and microwave in case you need it. Our room had the sink outside of the bathroom, which was a little awkward but ok functionally. Bathrooms were very basic, again, just fine for what we were expecting. For the area, the price seems a tad high. We might stay again if we see a promotion the next time we are passing through.

"Fine Surprise"

5
06/07/2016

We were rolling through Amarillo as part of a mighty cross country road trip. We snapped up the Santa Fe (and we stayed in Santa Fe NM the night before) and were delighted by the modern clean rooms and futuristic lobby. The location and exterior belies the coolness within. The pool was just okay. The breakfast was super and I loved the regular Sunday paper. Nice stay.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
On behalf of the Best Western Santa Fe Inn I would like to thank you for leaving such a wonderful review regarding your recent stay with us! Thank you for sharing with the Trip Advisor community! I'm pleased to hear that you are happy with our recent upgrades to the hotel! If you are traveling back through the Amarillo, TX area we hope that you choose to stay with us again! You may reach me directly at 806-372-1885 if you need any assistance booking a future reservation! Or you may email me at [email protected] . Once again thank you for the wonderful review! Happy Travels! Andria Keelin

"You don't expect this from Texas!"

5
06/07/2016

This was the second night of a 13 night vacation for us. The lobby is very 'glam' and quite contemporary...definitely NOT what you would think when you say 'Texas!" The room was great and comfy, really liked the bathroom decor. The grounds were very well kept and really clean! Would definitely stay here again!

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
We are so pleased to hear that you are happy with our recent upgrade and remodel! We strive to keep our hotel both contemporary and appeasing to all of our guests! Thank you for sharing your feedback with the Trip Advisor community! We hope to see you again next time you travel through the Amarillo, TX area! Have a great Summer! Andria Keelin 806-372-1885 [email protected]

"Comfortable Stay"

4
05/07/2016

This BW is in a great location on the interstate for our purposes. The staff was friendly and helpful. The room was clean and comfortable. Breakfast choices were adequate and my granola and yogurt were great. Lobby and breakfast area was pretty small, but seemed to accommodate everybody. Our only complaint is being next to a pet friendly room with barking dogs. Very annoying. Would have liked to know that when checking in. Otherwise, a nice stay.

"Great Service! The staff went above and beyond"

5
01/07/2016

After staying at the BestWestern Santa Fe, which was lovely. Clean and comfortable, I forgot my glasses. The staff was helpful and proactive helping me get the glasses sent ahead to our next destination. I was so pleased!!! Thanks BW Santa Fe!!! You guys ROCK!!!

"Comfortable bed, great locatiom"

5
28/06/2016

Great location and even though on the interstate the room are very quiet. Great location if you want to eat at the Big Texan! Air con unit very effective in the room which was greatly appreciated. Good selection of buffet breakfast and ample parking.

"stay was good, met expectations"

4
27/06/2016

The hotel was clean. The staff was o.k., but a little lackadaisical. The computer in the lobby didn't work, and the staff member was nice about it, but didn't fix the problem. The hotel is located on the far east side of town, which was not the best location for us. I didn't realize this when I booked it. It wasn't a bad location, just not as close to food, gas and Palo Duro Canyon as I would have liked.

"Good Overnight Stay"

4
22/06/2016

I'll start with the most important thing. This is a very nice hotel, but it is two floors with no elevator. So, if you have issues with stairs, be sure to get a room on the first floor. When we arrived, we had been assigned a king room on the second floor. My husband has back issues and could not carry our bags up the stairs. The young woman at the check-in desk was very nice about it and, although there was not a king available on the first floor, she was able to change us to a double queen. The hotel looks to be fairly recently renovated and all was clean and comfy. There is a microwave in every room, although the website says "microwave available." We had no road noise from the highway. The air conditioner has an always on setting for the fan. I really like that. A nice breakfast--scrambled eggs, potatoes, gravy, biscuits, waffles, etc. Pretty standard. My one disappointment was the only grownup cereal available was raisin bran. Coffee was GOOD! That's not always the case in hotels. If I were passing through Amarillo again, I would definitely stay here!

"First Time Here!"

5
22/06/2016

The location is easily accessible from Interstae 40. Upon check in the receptionist was very friendly, helpful and professional. The rooms are updated and very nice! The beds are very comfortable. Brteakfast is the standard BW breakfast, though I did not find any bananas or yogurt.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for taking the time to answer our review request. It is a great service to let others know about your stay at our property! I apologize that you did not find any bananas or yogurt. We do have both, so perhaps we just needed to restock the breakfast area! I apologize, however. We are glad to hear you enjoyed your time with us, and our staff look forward to welcoming you the next time you visit. Respectfully, Andria Keelin 806-372-2505 [email protected]

"Nice hotel"

4
14/06/2016

We stayed here twice on our trip--once on the way to and once on the way back. Clean and cheery. There is a fruit lemonade when you check in--and on the return trip they offered freshly baked cookies! Rooms are pleasant. The location is strange--not an area you want to take a walk in--but they cannot control that. Breakfast is decent.

"Floors were FILTHY"

1
14/06/2016

Do NOT stay at this hotel. Walking bare foot on the carpet left black dirt on the bottom of my feet. The room appeared to be well cared for and clean. However, the floors were filthy and it gave me the creeps when I wiped my feet clean and the wash cloth was black!!!!! There also was a very strong odor of air freshener when we entered, I guess to cover up the smell of the floor.

"Clean, comfortable. Wierd Location"

3
12/06/2016

They were very accommodating. Needed reservation and an early check in which they did graciously. Room was adequate , clean and comfortable. The only issues was the magnetic strip keys were a problem for a lot of guests, and there were absolutely no restaurants anywhere near the property.

"Decent place to stay at Amarillo, TX"

4
12/06/2016

Our room was fairly large, quiet, and clean for a pet friendly place. The A/C unit functioned well to help keep the room temperature at a comfortable level. To my surprise, the carpet, bed, and the furniture in the room looked quite new. The bathroom was okay and functional. The internet connection was decent with a download speed of 13 and upload speed of 2. Breakfast was okay. The waffle batter was definitely watered down in comparison to the other hotel we stayed in. Overall, a decent place to stay when you are passing through Amarillo.

"Nice place to stay while passing thru Amarillo"

4
09/06/2016

Easy check in, room was clean if somewhat outdated. Pet friendly & I got the first floor room I requested. Convenient parking & nice staff. Good breakfast. It was quiet, the bed was comfortable. The wifi was good & it was free. Would recommend for travelers passing thru.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Linda, I'm so thrilled to hear that you had a pleasant stay! Our front desk staff does work hard to meet all accommodation requests. Thank you for sharing your review with the Trip Advisor community! We will be honored to serve you again if you travel through the Amarillo Area! If you need any assistance booking rooms for a future stay you may reach me directly at 806-372-1885. Have a wonderful day! Andria Keelin General Manager [email protected] 806-372-1885

"Family Vacation"

5
09/06/2016

Quiet, clean, comfortable place to stay. We always stay here. It is a completely smoke free motel, which is always a first rate plan. If you want a great little motel to stay in, this is your best plan.

"Recommend"

5
08/06/2016

Very nice facilities. Staff were polite and professional. Room décor was fitting for the region. Modern and maintained facilities. Breakfast was delicious. Internet quality was good. Location was convenient for a visit to downtown Santa Fe. Would recommend and stay again. Thanks.

"nicely refurbished"

4
30/05/2016

The hotel meets the needs of the average traveler. The interior, in particular was up to date and clean. Check in-check out was was nicely handled. I prefer locations in the suburbs but this hotel is located centrally in amarillo with great access to I-40. The hotel has two levels and there is no elevator.

"Nice place to spend the night"

4
29/05/2016

This small two-story motel reminded us of motels of old along Route 66 except that it is quite modern and well-kept. We saw people quietly doing maintenance the entire time we were there. We have a feeling it may be a favorite place for Europeans exploring Route 66 as there was a very large group from Switzerland, some in a large van and some on motorcycles. Many of them enjoyed the outdoor pool as we read poolside. Our two-queen room was quite adequate for my husband and me and our eighteen-year-old granddaughter. It was nice to have the sink separate from the bathroom. The person manning the desk was quite helpful when we were concerned our air conditioning was not working. The surroundings of the motel consist of truck parking lots, and food was probably a bit of a drive. However, it has easy access on and off I-40. We had our own food and the room had a refrigerator and a microwave. The beds were comfortable. We were pleasantly surprised by this little motel.

"returning home from winter in arizona"

4
23/05/2016

great location next to I 40 close to gas station nice room and very good breakfast we have stayed there twice on our trips home and will stay there again we arrive early evening after 700 miles of driving for a good nights sleep and are off early in the morning

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Dale, We appreciate your continued loyalty to the Best Western Santa Fe Inn of Amarillo, TX! I'm so pleased to hear that we have provided excellent customer care each and every stay! Thank you for taking the time to review your stay and share with the Trip Advisor Community! We strive to continuously go above and beyond for our guests. We will be looking forward to your next stay! If you need any assistance making a future reservation you may reach us directly at 806-372-2505. Have a wonderful day! Andria Keelin 806-372-2505 [email protected]

"Nice hotel when traveling with Pet"

4
22/05/2016

We travel with two small dogs. This was a very clean, reasonable hotel to stay with dogs. Room was clean, staff was great. I would recommend this hotel. Beds were comfortable, room clean. Easy to find.

"Good location and Nice rooms"

4
13/05/2016

We have stayed here for four years on our way from Phoenix to Philadelphia. The location is extremely convenient--right off I-40. Rooms are very nice and pet friendly. Only one complaint: we never stay for breakfast because we drive early. However, we do get some coffee which we were told was ready, but it was absolutely cold.

"Handicap-accessible OR pet - friendly but not both!"

1
10/05/2016

Reservation was made in advance via the Best Western 1-800 number for a room that is both mobility accessible and pet friendly, and the e-mail I received confirmed that. When we arrived about 8:00 PM after driving all day, the desk clerk told me that all the handicap accessible rooms are not pet friendly and all the pet friendly rooms are not handicap accessible. She had NO suggestions as to where else we might try, remarking before she turned away "you are welcome to take your business elsewhere." I blame both the reservation - taker for not knowing and not checking, and also the property management for allowing employees to feel no need to be helpful.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Mr. George, I am very disappointed to read this review! I completely understand as a guest why you would have been frustrated with this situation. I spoke with our desk and when the reservation came through they noticed you had requested a pet friendly room. I am extremely sorry that you did not get assigned to a Handicap accessible room because I know how important that is. Thank you for bringing this matter to my attention. I have spoken with my front desk and it provided a training opportunity. I understand that you are upset with us but I do hope that you give us another stay! I will personally make sure you are assigned to the correct room! You may speak with me more regarding this matter by calling me directly at 806-372-1885 or by emailing me at [email protected] Please do not hesitate to call me to book your next reservation. Andria Keelin General Manager 806-372-1885 [email protected]

"Great place to stay!"

5
09/05/2016

Check in was easy, the staff were very friendly. I had a cat with me and they put me in a pet friendly room for only $20 more. Some hotels charge way more for pets. The room was nice, very clean and comfortable beds.

"Great Job"

5
09/05/2016

Traveling with a new pet, motel was awesome, could not have been happier. Great to book room, fantastic when we arrived, great service and check-out. Location was great, breakfast very good, all in all a very good experience

"Amarillo experience"

5
09/05/2016

Friendly & helpful folks. There is a limo provided if you are interested in eating at the Big Texan & our reservations were taken care of by the young man checking us in. Express check out is leaving your keys in the room, made it very convenient. No street noise even being near the interstate. We would stay here again.

"This was my second stay at this Best Western"

4
08/05/2016

The location is convenient to the eastbound I-40 and only a bit more convoluted westbound. The rooms were clean and in good condition, The staff was outgoing and friendly. Even though the Interstate was close, the rooms were quiet. The pool is beautiful. The free breakfast was worth the price paid, and that is about all that I can say about that. The Big Texan steak place is a couple of exits east on the interstate. See my review of that.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Carl, Thank you very much for taking time to review your stay with us at the Best Western Santa Fe Inn of Amarillo, TX ! I am very pleased to read your positive remarks! However I would love to know what we could do to get your ranking from a 4 up to a 5! I hope you choose to stay with us again! If you need any assistance making a future reservation you may reach me directly at 806-372-1885 or by email at [email protected] Have a happy Summer! Andria Keelin General Manager

"B rating"

3
08/05/2016

We are Best Western Loyalty members so always seek out this hotel on road trips. The hotel is updated but there is no elevator to the second floor. It is also somewhat remote so necessary to drive to a restaurant for dinner. It was the priciest of all of the Best Westerns we had stayed out (10) during the past 12 months. Breakfast area is small and located next to the check in desk. The "World Famous" Big Texan Restaurant is a short drive and has a wonderful gift shop with Texan and Route 66 memorabilia/souvenirs.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Penny, Thank you for taking time to rate your stay at the Best Western Santa Fe Inn in Amarillo, TX. I apologize that we did not go above and beyond to meet your expectations. We are always very accommodating to our guests needs if they need to stay on the first floor if we simply have notice. I understand how frustrating it can be to carry luggage upstairs. Our building is a little bit older, but we try to make up for that by constantly remodeling and adding new features for our guests. I am happy to hear that you enjoyed your dinner at the Big Texan Steakhouse! Next time make sure to take advantage of our free limo ride that will take you to the Big Texan Steakhouse! I do hope that you will choose to stay with us again so that we might correct our previous errors. You may reach me directly at 806-372-1885 or by email at [email protected] . Have a wonderful day ! Andria Keelin General Manager

"Pleasant Experience in Amarillo, TX"

5
04/05/2016

An excellent place to stay and relax. Close to city center and tourist areas. Staff and facilities were excellent. Other customers were considerate and enjoyable. The room was very comfortable and spacious.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
William, Thank you for the generous review regarding your stay at the Best Western Santa Fe Inn! I'm so happy to hear that you were fully satisfied while you were here! We do hope to see you again soon! If you need help making future reservations you may book directly with me at 806-372-1885 or you can email us at [email protected]! Have a wonderful day! Andria Keelin General Manager 806-372-1885 [email protected]

"Not the BEST Western we know"

3
30/04/2016

Refurbished building in a seedy part of town. Lots of noise from I-40, airport and guests. The building does not seem to have much soundproofing. Not close to restaurants. Best Western tried to make the lobby an attractive place and succeeded. But we won't be staying there again.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Paul, I am terribly sorry to hear that you were not fully satisfied with your stay at the Best Western Santa Fe Inn of Amarillo. We normally pride ourselves on superior customer care. I understand how the highway noise can be frustrating. I am sad to hear that you will not be staying with us again. If you change your mind, I would love to help you personally make your reservation to assure I place you in the most quiet area of the building. If you would like to speak with me more regarding this issue I can be reached directly at 806-372-1885 or you may email me at [email protected] . Have a wonderful day! Andria Keelin General Manager 806-372-1885

"Good Choice for a Road Trip Stop"

4
27/04/2016

Easy access from freeway if the GPS directions had been correct! Even though we entered the correct address, GPS took us to the opposite side of the freeway. Check-in was quick and efficient and freshly baked cookies were offered. Our room was very clean and had plenty of room, including a sitting area with a sofa, to accommodate our large dog crate. The only negative was the small breakfast room which shared the reception area. We arrived a little late so there was room, but it was the smallest of all the hotels we stayed in during our 2 week road trip and would have had a seating problem if more than 5 or 6 rooms ate at the same time. The food, however, which included homemade biscuits and gravy was pretty good and the lady who prepared breakfast made a point to come out and ask if we enjoyed our meal. I would definitely stay here again.

"Not clear billing"

3
26/04/2016

was not charged for my pet upon arrival, but told at check out there would be an additional $20 added to the Bill PLUS TAX. Web site not clear about mentioning the pet, just says they are pet friendly.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Dear Tim, I am very sorry to hear that you were unsatisfied with your experience at the Best Western Santa Fe Inn in Amarillo. Thank you for bringing the pet fee issue to my attention. I have now evaluated the content on our webpages to assure that the pet fee is made clear before booking. I appreciate you taking the time to send your feedback regarding your stay. I hope that you decide to give us another chance when you are traveling through the Amarillo TX area!! If you need any assistance booking your next reservation you may reach me directly at 806-375-1885 or may email me at [email protected] . Thank you , have a wonderful day! Andria Keelin General Manger

"Recommend"

4
26/04/2016

I would recommend this hotel. We just stopped for one night on our way to Houston, TX. It was off the highway and it was a little noisy from the traffic and trains but something I expected when I booked it. The hotel is very clean and the staff was friendly and helpful. The price was excellent.

"Nice place"

4
21/04/2016

clean place overall a high for what you get, but it was clean. Breakfast was ok and staff was pleasant and friendly. Biggest downfall was no elevator as we were traveling for 2 weeks and had big suitcases to carry up the stairs

"spacious rooms"

5
19/04/2016

Our room was spacious and clean. The hotel staff was personable and friendly. The breakfast was the usual fare, but the scrambled eggs the first morning were obviously powered. The next morning there were omelets that were very good.

"Traveling through...."

5
14/04/2016

Really enjoyed our stay. Staff was friendly and very accommodating. Beds were super comfortable. Breakfast was good and they even filled our coffee thermos to go! And our dog Jax loved meeting other friends! We would definitely stay again! I have 5 stars!!!

"Felt right at home here at Santa Fe Inn"

5
06/04/2016

We felt right at home during our stay here. We usually stay with Marriot but for some reason I booked with Best Western on my most recent trip with my daughters and I have to say, we will definitely be staying with Best Western more often.

"Very comfortable"

4
30/03/2016

We are giving this place a 4 because of cleanliness and being fairly updated. But, our room had a pretty bad odor. Maybe it was because it was a pet friendly room, we were traveling with our dog. We were too tired to complain or change rooms. The lights in our bathroom went out around 6am when myhusband was in shower. Good thing he was pretty much done. One of their generators had quit. They had a full breakfast but scrambled eggs were rubbery. Honestly, we thought rate was a little high but it was comfortable and clean.

"Nice motel!"

4
25/03/2016

This is our first visit here. Very clean and seems to be well maintained and neat. We needed "pet friendly" place, and found it! Our room is quite large, plenty of space for big dog bed, etc. The fridge is larger than we've seen in most motels, and there is a good assortment of spa products. Nicely done, Best Western!

"Location"

3
23/03/2016

This is a good motel once you find it. The address on the Best Western website should be more specific. It has to be on the I-40 Access road or the GPS has wrong location. A call to the motel was required to get the exact location.

"Convenient location"

4
22/03/2016

This was a typical close to the highway hotel, but we were greeted with just out of the oven chocolate chip cookies! The fact that they have a shuttle to a steak house was appreciated since there is nothing else close.

"Spring Break get away"

4
21/03/2016

This trip was our Spring break get away to visit the Pala Duro Canyon The rooms were clean and update the property must be new.. The towels are small and thin hard to get dry with one towel.Be carefull exiting the freeway to turn in very dangerous

"Passing Thru Santa Fe"

5
05/03/2016

This motel is located close to IH40. It was easy to find. Plenty of parking. Rooms were clean and neat, staff was friendly & helpful. Good value for the price. Breakfast was good, plenty of choices, minimum seating though.

"Good Business Stay"

4
02/03/2016

Except for some minor cleanliness, maintenance, and employee issues, this is a good home away from home. I hope that this hotel can correct the small issues that they're having. Then they would be a great hotel that I'd even consider for vacation stays.

"Much Improved"

5
28/02/2016

So often I have booked a hotel through a third party and been disappointed. Although it may be a struggle to get the direct phone number to the actual hotel in which I am sleeping has proved to be the ONLY way to guaranteed receiving what was promised. I need a first floor or elevator. I want a bath tub not just a shower. Santa Fe Best Western provides if contacted directly every time. Also a thank you to two employees at the front desk: Rainy and Amy made our stay either with extra blankets or mopping up a huge spill.

"Best Western"

4
23/02/2016

The staff was most courteous and helpful and the breakfast was excellent. We would like to stay here again, the bed was very comfortable and location is conveniently off I 40.Room was very clean and well stocked with all the necessities.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for your pleasant review!I'm happy to hear that you were satisfied with your stay! We hope you stay with us again! If you need any assistance booking your future reservation feel free to call me at 806-372-1885 or you can email me directly at [email protected] Have a wonderful evening! Andria Keelin General Manager

"Good Place To Stay"

3
21/02/2016

Good average place to stay. Felt secure as all perimeter doors were locked. A little too close to the interstate so a little highway noise is present, Price is a little high for the area. Hotel has been remodeled.

"Neat and Tidy"

5
21/02/2016

We were moving cross country and didn't want to stray too far from the interstate we would use to continue our journey. However, I have been less than impressed with the hotels near a major highway as they always seem to trade convenience for quality. However, that was NOT the case here. The BW property is a bit away from the exit intersection in a more solitary location and very well taken care of. Obviously, it has been remodeled and is beautifully done. Very clean and bright. The parking lot was well lit, too. Breakfast was so great - in fact the best of our 4 day trip - it would not surprise me to learn that they used a full service stove (although my husband was not a fan of the gravy). My only pout is that there was no personal body lotion for me to use, so I had to dig out my own.

"Take in the Best Texas Restaurant when you are in Amarillo"

4
20/02/2016

When we checked into the Best Western Santa Fe the desk clerk told us that the Best Texas Restaurant offerred a free shuttle service to their Restaurant and he very kindly made dinner reservations for us. What an experience for anyone visiting Amarillo. The young man on the desk was most cordial and helpfull. We were really made to feel welcome.

"Stay there if you want satisfaction with room."

4
17/02/2016

Great place to stay. We would stay there again in a heart beat. Were traveling to Sedona AZ and were pleased with all five Best Western's we stayed at on our trip. My husband and I look only at Best Western hotels and on this trip with the points system were able to receive one night free - a $100 plus hotel. All of the hotels were clean and we had everything we needed including an extra blanket for the night.

"Pet friendly, I don't think so."

3
06/02/2016

Charge for pets for no apparent reason other than gouging patrons. Pet area littered with feces, no clean up station provided but $20.00 fee charged. What is the fee for? Is it harder to vacuum the room, apparently it is not used for clean up of dog walking area or for providing doggie bags for patrons to pick up after there pets.

"slimy but satisfying"

3
01/02/2016

room was clean. parking easy, location right off highway. but the rooms are very loud - no sound proofing. doors and windows rattled all night --- thought someone was breaking in. not a very restful nights sleep. computer in business center is iffy --- doesn't work. nice quick breakfast - coffee, cereal, sweet stuff to go.

"Bad night in Amarillo"

1
30/01/2016

We were driving from Chicago to Palm Desert with my wife and standard poodle. We had a wonderful experience with the BW in Springfield Mo. Whe we arrived at the front desk in Amarillo we were greeted by a young man who couldn't see for the hair in his face. Had to wait to check in. Asked him about dinner, he recommended a place who he said would pick us up in a limo. I said I would drive there. His directions were only five miles off. I think he was on the take from the restaurant. When we got in the room the mat in the tub was so terrible, dirty underneath. Totally unacceptable. We attempted to ring the front desk, but no one answered after four long tries. This is not the type of place I could recommend even to my worst enemy. It was even worst than what I am saying here, but I don't this for a living. Just don't stay there!!!

"overnight stay"

5
15/01/2016

The hotel was wonderful. Large room, Clean. Comfortable. Staff was polite and friendly. Helpful and informative. I would be very happy to stay at this particular hotel again when traveling through or stay in Amarillo, Texas. The room was more than comfortable for any length of stay.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for your kind words! I'm happy to hear that you found the room to be comfortable! We appreciate your business and look forward to your return. You may reach me directly at 806-372-1885 to book your next reservation. Have a wonderful weekend!

"Clean and quiet"

4
11/01/2016

This is a clean, quiet hotel. Even with trucks parked all around and right off the highway. We didn't hear them, and we were on the first floor. It is a few miles outside of Amarillo and on the frontage road. Nice,hot breakfast. Friendly staff.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you CRMyers for sharing your review with the Trip Advisor family! I am happy to hear that you were able to rest peacefully without the highway noise affecting you! We appreciate your feedback and we hope to see you back soon! You can reach us directly at 806-372-1885 to book your next reservation! Have a wondeful day!

"Best Western Santa Fe"

5
11/01/2016

Staff was very accommodating and friendly. Go out of their way to make my stay as pleasant as possible. Hotel is very clean with new and modern decor. Price is very reasonable and anymore only place I stay when visiting Amarillo. Great place to stay when on business as well, staff would help me with copies and not charge...????

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Daniel, Thank you for taking time to leave a great review regarding your experiences with us here at the Best Western Santa Fe Inn. You are a very valued guest here and we appreciate your continued loyalty more than you know! It is an honor to be your hotel of choice when traveling through Amarillo, TX! I know that we will see you again soon. We appreciate you and your company! See you soon!

"Great employees and stay"

4
05/01/2016

The employees were very nice and helpful. the stay was great and perfect for our needs. The rooms were comfortable and the continental breakfast was good. We needed to leave a vehicle at the motel for a couple of days and the manager was very helpful with that.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I'm very happy to read your wonderful review regarding your recent stay with us! I'm happy to here that I made you feel safe and important while trying to work out your vehicle situation! We value all feedback and I appreciate you taking the time to do so. If you find yourself traveling through the Amarillo, TX area again I hope that we will be the first hotel you stop at . If you need assistance booking your next reservation you may reach us directly at 806-372-1885.

"Comfortable and Friendly"

5
29/12/2015

The night desk clerk was very helpful and accommodating. The bed was super comfortable. The room was in a quiet location. Breakfast included scrambled eggs, sausage, bagels, juice, coffee, tea, hot chocolate, waffles, fruit. The whole hotel appeared to be newly decorated. Good experience.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am so pleased to hear about your positive experience! Thank you for taking time to send me some feedback regarding your stay! If you find yourself traveling through the Amarillo area again soon please come stay with us again soon!! Your Friends at the Best Western Santa Fe Inn

"Excellent Travel Stop"

5
28/12/2015

On our way to Colorado. Staff was very helpful. Hotel was perfect for the price. Breakfast was fresh, coffee excellent. Easy to get to, and very good quality for he price. We love Best Western because their quality and value are consistent no matter where we stay.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Michael, Thank you for taking time to share about your stay with us! I hope that Trip Advisor finds it to be helpful! We strive to provide exceptional customer care at a budget friendly price! We hope to see you again soon!

"Returning Home"

5
26/12/2015

Upon my arrival I was greeted at the front desk. Once I presented my identification I pleasantly surprised that my room keys had already been processed for me and my bill for the room had also already been prepared ahead of time for me. It was great to see a staff that thought ahead and had things prepared in advance for my arrival. Check in was very streamlined and efficient. That was very appreciated from someone who had just spent several hours traveling. The rooms were great and very spacious, beds were very comfortable in my opinion. The hotel is located right next to the highway, just off a frontage road. The only down thing I can say about the hotel is the location here. The area is slightly creepy looking at night.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am so pleased to read your raving review of your stay with us! I'm happy that you found your check in experience to be both convenient and quick! If you are ever in the Amarillo area again we would be most happy to accommodate you! Happy Holidays!

"Just OK"

3
26/12/2015

The lobby is nice and the room was clean. The bed was excellent as all Best Western beds are. The heater in the room smoked so we could not use it. The breakfast was one of the worst we have had at Best Western. Very few selections and what there was not very good.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am very sorry to hear about your bad experience while staying with us. I appreciate any and all feedback, even if it is negative. I will use your comments to implement better customer service procedures for the future. Happy Holidays!

"Wonderful staff"

4
24/12/2015

We were travelling and needed to stay the night. The staff were helpful at check in. The room was on the larger size and well appointed. There were open areas to walk our dog around the property. We encountered a problem not related to our stay and the staff were VERY undrestanding. They helped us by contacting people, and allowed us to remain past check out without penalty.

"Great Value & Great Staff"

5
18/12/2015

We have stayed at this hotel twice now. They have the most considerate, helpful, friendly staff of any hotel we've ever stayed at. The king rooms were the same price as the standard room and the staff just goes out of there way to make sure you are happy with your choice to stay there.

"amazing, comfy, chic, clean, and affordable stay on drive home"

5
12/12/2015

With tax the total cost for a room here was $92 for two people when we came through on a drive back to Oklahoma from Colorado. The budget place across the interstate was packed and they referred us here. It was about double the price but was SOOO worth it for a very nice and relaxing evening after driving all day and prepping for another all-day drive the next day. Location was right off the interstate (40). Check-in was a breeze and "Hunter" at the reception desk was awesome. The layout was so modern and amazing. It just made you feel good being there. The room was equally amazing and had free wifi. We ordered takeout from a nearby chinese restaurant. The room had a large bathtub, fridge, microwave, bed, chair/ottoman, and desk/desk chair. The bed was SOOOO comfy. The only downfall were the neighbors in the adjoining room who talked very loudly late at night. A good set of earbuds and a 'sleep' playlist handled that. Pets are allowed but you couldn't tell - it was all so clean. The next morning we had complimentary breakfast and they had toast, bagels, hot chocolate, coffee, juices, milk, cereal, scrambled eggs, biscuits & gravy, sausage, and waffles in the shape of texas. The waffles were off to the side so don't miss them, however, don't fill the cup full of batter b/c it will be too large and gooey. LOVE this place.

"Business trip"

5
10/12/2015

The time spent at The Best Western Santa Fe motel was enjoyable, staff is friendly, the rooms are very roomy and have everything you need to enjoy your stay.The are is quiet no loud noises to keep you up at night.

"Unexpected Decor for the area"

4
06/12/2015

Made reservations through the 800 number, which was friendly and easy. The area we stayed is older and has a run-down look. When we walked into this BW we were pleasantly surprised by the colorful and modern looking lobby. Staff was friendly. Room was clean and comfortable. Breakfast has been better at other Best Westerns, but overall experience was excellent - we'll definitely stay here next time we stop in Amarillo.

"Nicely updated"

4
03/12/2015

A recent remodel is evident and is really nice. Very comfortable beds and a warm, inviting décor. We were warmly greeted by the front desk staff as we arrived during a hailstorm after a long drive from KC. Convenient parking with access to the various entrances and a pet area close by.

"Clean Room, Allows Pets"

5
01/12/2015

We arrived very late to a very friendly manager who checked us in. The room was nice and clean and the beds were comfortable. The heater kept the room warm, but was pretty noisy with it clicking on and off during the night. There was a fridge and microwave in the room which was very nice. The sink was outside the toilet/shower area which was convenient when there were 4 of us in the room. There was plenty of room to walk around the beds and to move around. Our dog's kennel fit fine by the TV and we could easily walk around. We would stay here again.

"Great for a stop-over."

4
29/11/2015

Traveling through west Texas usually requires a stopover in Amarillo. The motel is an easy on and off from I-40 on the eastern edge of town. Motels are abundant in the area and travelers benefit from the competition. This property was very clean and newly renovated in ultra modern silver and purple, not what I was expecting in the panhandle! Breakfast was the typical continental spread of scrambled eggs, sausage, yogurt, etc.

"A nice room right on I 40"

5
26/11/2015

I had a great stay at this motel. Upon check-in the helpful staff person arranged for a limo with bull horns on the hood to take me to the Big Texan Steak Ranch for a delicious and huge Prime Rib -- and to give me a ride back to the motel. The room was clean and comfortable - and there was a microwave and a refrigerator in the room. I had a good night's sleep and I was sorry that I had to leave early - before breakfast started ...

"Breakfast"

5
23/11/2015

The breakfast was very well set up. The choices were better than I have had in the past. I had a pet room and my puppy could not have been happier! They now have the back area for trailer parking, it could be lit up a little better for security reasons.

"This BEST WESTERN suits us old folks BEST!"

4
19/11/2015

We love the hospitality and easy access to the airport. We were late getting to town and there were no reservations available. The lovely lady-manager called us back to allow our using a room which was being "spruced up". We just needed to be careful about giving the fresh grout around the tub a chance to dry! The location at the edge of town and out of the busy-ness of the main part of town is a big plus for us "old folks" who live in a very small town, with only two stoplights! We always try to stay here when in town for Dr. appointments, etc.

"My Great stay"

5
19/11/2015

Great service. Great room, pleasant staff. beautiful area even with snow and other weather.Great Breakfast. Loved the pool and hot tub. Children loved the restruants in the area. Lots of scenery... ......

"Close to highway"

4
16/11/2015

The front desk check in was friendly. The young man working the desk at night was very helpful. The lobby is extremely silver and sparkly like a disco ball, but don't let that put you off. The rest of the hotel looks pretty normal. (I actually liked how different it looks from the usual earth tone hotel lobby.) Breakfast is ordinary continental breakfast. The hotel room was clean, including the bathroom.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am honored to read such a wonderful review!! We do get a lot of comments about our unusual lobby! I'm very pleased to heart that you were satisfied with each aspect of your stay! I have passed along your compliments to our desk clerk! I greatly appreciate you taking the time to send your kind words to us! We will be honored to have you stay with us again at the Best Western Santa Fe Inn! Andria Keelin

"A Good Place to Stay"

4
16/11/2015

This hotel is not fancy but it is very comfortable. It was recently remodeled and the furnishings are nice. It is always quiet even though it is on the interstate. Getting to it is easy and there are many eating places within a short driving distance.

"Best Western in Amarillo, Texas"

5
10/11/2015

Excellent stay, well kept ,clean, comfortable bed and pillows. Good choices of breakfasts items. Good orange juice and good coffee and milk. Good service. Friendly staff. Good location and also very good parking.

"november stay"

5
07/11/2015

This is an excellent hotel/morel Will stay there when we are in the area again. It is one of the nicest hotel in Amarillo, Texas.I would recommend to anyone looking for a place to stay in that area. .The hotel was very clean and nice size rooms.

"Beware of DOG FEE upon check-in"

1
06/11/2015

Hate hidden dog fees-- we checked the web site and called the #800 to verify that there was no fee. After 10 hours of driving we checked in to find a $20 fee, almost 25% of the room rate. Lots of competitors in Amarillo without a dog fee.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I apologize that The Best Western Reservation line did not advise you of our pet policy. They usually do an excellent job of that. If you look on bestwestern.com it advises of the pet policy and the pet fee. We also have a sign at our front desk that states our pet fees & guidelines. I apologize that you did not know about this upon arrival. It is always a safe practice to call the hotel directly before arrival to inquire about any specific pet details. i apologize that you were not satisfied and I hope we get a chance to better please you in the near future. Have a wonderful day. Andria Keelin

"Great stay"

4
03/11/2015

Wonderful over night stay, we were traveling to Nashville home from Alb. lots of security cameras and nice rooms. The renovations have made a huge difference to this property. Even the check in guy was helpful as to who would deliver us food! They do need a fitness center though : /

"Nice remodeled rooms "

4
29/10/2015

Clean! Comfy beds! Bathroom was small and needs some updating. But everything was very clean. Had our dog with us. So it is pet friendly! Would stay ago! Nothing special, no frills but great!! Breakfast was 6-9 slept in and missed that so can't say how that was.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for your review and your suggestions. I'm happy that you have found the rooms to be comfortable for you and your puppy! I do apologize that you missed breakfast, however! If you travel through the Amarillo area again we hope that you will come stay with us! Happy Halloween! Andria Keelin

"Good choice"

4
27/10/2015

The room was large with a comfy bed, nice furniture and wall photos, clean and with good counter space. There are many channels on TV including movie channels. Breakfast was good with a fair amount of seating. You get good value for price paid. There can be noise if you end up with an adjoining room. Sound carries very well through those doors so you may want to use the fan/AC to drown out the noise as well as the noise coming from those who leave early in the morning. As a Best Western Platinum member, one of my benefits is that I'm supposed to get the best room available. An adjoining room would never be the best available unless you're with a group and request an adjoining room or they know the room next door will be empty that night.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for your thorough and honest review. I'm happy to hear that you were satisfied with the cleanliness and decor of your room. However, I'm sad to hear you weren't pleased with the location of the room. As I stated in my email to you earlier this morning, my front desk staff put you in one of the only King rooms left that were down on the first floor, which happened to be an adjoining room. Our hotel unfortunately does not have an elevator, so we like to place Elite Best Western Reward members like yourself on the first floor. Our mistake was in not asking if you would like to change to a Queen Queen room on the first floor. Our deepest apologies and I do hope the next time you stay with us that we can accommodate you better. Please feel free to phone ahead of time so we can discuss your room location in more depth! Happy Halloween! Andria Keelin

"great service provided"

5
25/10/2015

We had a great stay at this very clean hotel. Staff was excellent. It has a wonderful location and is near a lot of things. They also have free limo service connection that will take you to the famous Big texan steakhouse. We took advantage of the limo ride and the tip was all that was needed. Room were clean and breakfast was fine and convenient in the morning.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Eileen, I'm happy to hear that you had such a great time while staying with us at The Best Western Santa Fe Inn!! I agree with you, the Limo Service to the Big Texan is delightful ! I hope to see you again soon if you travel back through Amarillo, TX! Safe travels and Happy Halloween! Andria Keelin

"Excellent choice"

5
19/10/2015

Very satisfied with our stay. The entire facility was very clean. We had no problems what so ever. When we checked in we received a goody bag from the very friendly hostess. We found our room to nice and roomy. Plenty of electrical outlets for chargers etc. HVAC was quiet and worked great. We also liked the fact that the parking lot was well lit, since we were in a group of twelve motorcycles.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Mr. Keith Bell, I am so pleased to read your great words of affirmation! Thank you first of all for choosing us to be your host hotel while your group stopped in Amarillo, TX. We at the Best Western Santa Fe were more than honored that you chose us! I'm thankful to hear that you appreciated the goody bags I made for your group! Next time you travel back through Amarillo please call me directly at 806-372-1885 and I will help to set your reservation up! Safe travels and best wishes to your Motorcycle Ministry! Andria Keelin

"A nice place to say in Amarillo"

4
19/10/2015

This was a decent choice-better than some-we have stayed in Amarillo many times. Right off of Interstate 40 but the area was not the best. I selected this hotel primarily for the rewards promotion Best Western was offering during our recent road trip. It was clean and the staff was pleasant. The only real complaint was the toilet seat was broken. Rooms were decent and clean, breakfast was average. I thought the picture shown indicated a newer hotel which this was not. Good value for an overnight stay.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Thank you for taking time to send feedback about your most recent stay with us. I value all reviews, even the ones that are not so positive! I appreciate you letting me know what areas we can improve on. I have sent our maintenance department to check all of the toilet seats so that will no longer be an issue. I do hope that you give us another chance to provide a better experience for you! If you are traveling through the Amarillo area please call me at 806-372-1885 and I will help to assure that the next stay will be much more pleasant! Have a wonderful day! Andria Keelin

"Average hotel"

3
18/10/2015

We arrived late at night having made reservations a few hours before arrival. For the price, we were surprised at how small the hotel was. It was located in a dark area off the interstate and not close to any restaurants. The room was recently updated and very clean, however the bathroom and hallways appeared to be dated. The complementary breakfast was very good (the best of our 6 night trip), and I especially liked the Texas shaped waffles and the nice lobby décor. All in all, this hotel is really trying.

"Staying at Good Motels/Hotels"

5
17/10/2015

You will be very comfortable at this Best Western and if you're a pet lover, even better. Pet rooms are located close to rear entrance/exit which makes it much easier to take them in and out. Breakfast is quite good and I left there a happy customer.

"Need a place to stay while on the road with/pet"

4
16/10/2015

Clean and friendly. Newly updated. Quiet and convenient. Free Breakfast and Wifi. If u need to stay in Amarillo without frills... I recommend here. Good Best Western alot of daily travelers staying. Allowed pets. Sweet staff. I am not Best Western fan, as I have miles at Marriott...but I found it to be cleaner than some Marriott rooms.

"Very contemporary rooms!"

4
12/10/2015

This hotel was great! The decor was awesome and the beds and linens were so comfortable! The complimentary breakfast was super the next morning. Only suggestion to travelers is don't book the second floor if you need an elevator because there is not one!

"Old hotel."

2
10/10/2015

Staff friendly and nice breakfast. Room not the best. Dressing area with sink in the room - not in the bathroom. Strange layout. The room didn't feel that clean and I didn't want to put my feet on the floor.

"best of the Best Westerns"

5
27/09/2015

This is a great value for the room - very nice, modern, clean but what makes the difference here is their staff. When we checked in we were given suggestions and directions for places to go to dinner. In the morning we were offered towels to wipe down our motorcycles. The people were friendly and thanked us repeatedly for staying at their hotel. Would definitely go back again.

"Good hotel"

4
20/09/2015

We were very tired from traveling all day so we stopped here and got the last room available.....The staff was very friendly and accommodating....We were very pleased with our room....Very clean and appeared to be recently updated.....We would stay here again!!!!

"Good room on I-40"

5
15/09/2015

Traveling I-40 from California to Missouri is a long trip. You always need a good night's sleep on the journey. Our last night of the trip we chose the Best Western Santa Fe on the east side of Amarillo. The room was newly renovated, clean, spacious and comfortable. The a/c was blessedly quiet and the desk clerk was helpful in finding us a restaurant that would deliver food to our room. The evening was nice so I sat out by the pool for a while enjoying the breeze. We could not hear traffic from I-40 and so we slept well. The only downside is the lack of restaurants close by. However, breakfast was good (my dad was happy to see biscuits and gravy on offer) and plentiful. I can easily recommend this hotel.

"Beautiful clean room"

5
09/09/2015

There are many cheaper options in Amarillo but looked pretty sketchy. Stay here it is worth the few extra dollars. Super clean rooms and the staff was great. The breakfast presentation was well planned and delicious.

Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
Joanna, We are honored that you chose to stay with us at the Best Western Santa Fe Inn while traveling through Amarillo, TX! I'm happy to hear that you were satisfied with all aspects of your stay, especially breakfast! We have worked hard to improve our breakfast standards the last year so it's always nice to hear guests specifically compliment it! We hope to continue to be your hotel of choice when traveling thru! If you need assistance booking a future reservation you may reach me directly at 806-372-1885. Have a great day! Andria Keelin

"Good traveling with dogs"

4
02/09/2015

Room very accommodating room. With two queen comfortable beds, plenty of space for two medium sized dog crates. There is a large field adjacent to Best Western property, perfect to run obedient dogs. Our Brittanys had a blast. The breakfast was better than most with omelets, meat, cereal, muffins, bagels, yogurt, juices, coffee, etc. Convenient to I 40. If traveling with pets ask for room 120. It's in the back but near two exits and it is in the quietest part of the property. We would come again if stopping in Amarillo. Only reason for dropping a star was that the outdoor pool was noisy being closer to road than desired and it needed to be cleaned. This is perhaps unavoidable as it is windy and dusty I'm Amarillo. Rooms and every space inside very clean. "Green" products provided in room as shampoo, soap, and hand lotions.