Room 1
Room 2
Room 3
Promotion code

SureStay Hotel by Best Western The Clarence on Melville, Albany

191 Albany Highway, 6330, Albany, Australia - See on a map
SureStay Hotel by Best Western The Clarence on Melville - SureStay Hotel by Best Western The Clarence on Melville Exterior Gardens The SureStay Hotel by Best Western The Clarence on Melville is ideally located in the center of Albany. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A leisurely 10 minute stroll from Albany city centre, SureStay Hotel by Best Western The Clarence on Melville is an ideal base to discover the beautiful and rugged Rainbow Coast. Nestled in the iconic waterways of King George Sound, the Kalgan River and Princess Royal Harbour, Albany is picturesque. Steeped in antiquity with its faithfully preserved historic centre, Albany is a fitting destination for wanderers looking to take in the best of nature and culture. A scenic five hours’ drive from Perth or a 10 minute drive from Albany Airport, SureStay Hotel by Best Western The Clarence on Melville is a comfortable and convenient option for friends, families and guests travelling with work. Our recently rejuvenated rooms and suites are each kitted-out with the amenities guests need to ensure a productive and seamless stay in Albany.


Hotel by Best Western The Clarence on Melville




Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 179 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Location was fantastic."

karensC3784QA, Perth, Western Australia, Australia 18/04/2022

Location to town centre was fantastic. There is plenty of parking. The rooms and beds are large and comfortable. The spa bath was relaxing. Overall the room was very clean and the additional furnishings were very comfortable, microwave also in the room plus kettle and small fridge. Very friendly & happy staff.

"Birthday treat"

xtine562022, Albany, Australia 01/04/2022

We had a great nights sleep. The staff were super friendly. We were close enough to town. We went out for dinner at 1 restaurant & then onto another establishment for dessert & coffee. Sharing the love around our home town

"Close to all amenities"

Jood1960, Perth, Australia 06/03/2022

We spent 3 nights here. The room was well presented. Comfy bed. Great water pressure for the shower. Linens laundered on site so very fresh and clean. About 1.5 km to shops, petrol station, McDonalds, The Dome and Red Rooster , a little further in to town centre. Would definitely stay here again.

"Not what I expexted"

Robert P, Cannington, Australia 24/02/2022

When I booked this hotel and I went online and the reviews where good, it stated that yes we have a restaurant here, and have Foxtel in the rooms. Well shock horror yes they have a restaurant but its closed , due to lack of staff, and no Foxtel in room. If you are going to advertise this then have it there, do not sell something that is not available. The room was clean, and bed comfortable but is ageing needs a refit

"Clean. Comfortable. A bit tired."

HollieDei, Perth, Australia 27/01/2022

Aging motel. Very clean. We had a comfortable king bed. Weird plastic feel to the top sheet that held the heat. Old clunker air-conditioning. $145 per night so you get what pay for. Nothing wrong with this place, just nothing special either.

"The Place to Stay"

markchristie2020, Greater Adelaide, Australia 12/01/2022

Fantastic Fantastic the staff go out of their way to make sure everything is what you expect. You happy and helpful. The place to stay in Albany!!! Quiet comfortable relaxing and located well with easy excess to town centre.

"Clean and comfortable"

seawife, Perth, Australia 03/12/2021

This is a great value motel. Yes, it's a bit old and dated (which is no bad thing). Rooms are a good size. It's not really close enough to town to walk, but it's very comfortable, lovely beds, absolutely spotless, milk in the fridge, and the friendliest staff. Everything works, and the shower was amazing. Fantastic water pressure. I'd go back just for that!

"Clean, and great location"

User 28/09/2021

Reception was super friendly! Location was great! Room was clean and although i put do not disturb (we stayed more than one night) when i walked past house keeping they checked whether we needed anything extra and everytime i passed gave a friendly greeting! A great stay!

"The Place to Stay"

markchristie2020, Greater Adelaide, Australia 16/08/2021

Fantastic, Fantastic and the best place to stay in Albany. Down to earth, friendly and make you feel so much at home. They are a true breath of fresh air. The staff go out of their ways to ensure you have everything you need and more.

"Dissatisfied Stay"

User 02/08/2021

Bed was old and tired. Pillows should have been thrown out years ago. Was clean and tidy but really showing it's age. Needs a complete room makeover . Staff very nice Price fair but can't get past the old bed , old pillows and could hear next door peeing and there bathroom fan going off and on.

"Nice, convenient"

Murray T, Adelaide, Australia 23/06/2021

Really nice place very convenient to town, with clean well appointed room. Check-in was very friendly and efficient. I would stay here again. Ample parking. Close to city centre. Takeaway chicken virtually next door if that is your thing.

"Winter stay"

Angela T, Perth, Western Australia, Australia 08/06/2021

Easy check in, clean and tidy rooms with everything you need and an added bonus of a spa bath. Pretty quiet to say on a main road and had no issues with noise at all. Walking distance to a great sports bar (in swing) couple of minutes drive into town and the main sites. Would deffo recommend. The red wine in the room was delicious too !!

"ANZAC Day Weekend"

User 01/05/2021

Over priced for the age & level of maintenance. Location is good but as already stated the daily rate if way too high for the product being offered. Its simply a lower priced unit & it was billed as one of the top / premium units


User 13/02/2021

The staff at the Clarence are second to none, I have stayed here a lot over the past 5 years and nothing is too much trouble for them, always smiling and welcoming, they're Ike my second family when I travel to Albany.

"Great friendly Staff"

markchristie2020, Greater Adelaide, Australia 04/01/2021

Such a lovely place to stay with the service soooo good and the rooms are so spacious. The beds are very comfortable and the upgrade here is wonderful. If you need anything they are on to it straight away for you. Wonderful staff.

"Lovely staff and comfortable rooms"

bearlysarah, Perth, Australia 03/01/2021

This hotel delivers everything you expect for a motel in this price range. While nothing special, we enjoyed our stay and would definitely recommend it. The staff were always helpful and polite and we were very comfortable during our 4 night stay.

"Basic motel, good for an overnight stay"

limeclaw, Perth, Australia 31/12/2020

The accommodation is very dated and in need of a face lift, however it is clean and all the features in the room work, it is just that the green furniture is quite polarising, but if you can overlook the green paint, the rooms have great block out curtains, comfortable bed, nice tv, and old but working air conditioner. Mini bar, kettle & toaster with basic crockery and cutlery. Iron/ironing board. There is no room safe for your valuables. The website states that the rooms have a microwave, but our room did not have a microwave? Adequate room lighting. Parking is right outside the unit. Guest laundry is available as well as express breakfast packs. The check-in was very warm and friendly and additional requests were accommodated for.

"Missing the Whale, but watch this space."

Steve M, Kingsley, Australia 14/12/2020

I have stayed at this establishment many times over the years and the new owners are doing a great job. Everyone was welcoming, friendly and helpful. The location is great and the rooms are clean and comfortable.

"Good experience"

wendyO3070WO, Perth, Australia 07/10/2020

Overall, this place is clean and well situated. Clean basic rooms and friendly staff. Easy to get too and nothing is too much trouble. I'd love to see this place again, once the owners have had a chance to put their stamp on things.


rossw952, Perth, Australia 16/08/2020

Rooms could be updated especially the ac units. Old and can be very noisy depending on what room you get. Comfortable beds and good water pressure in the shower. No reception after 7.00pm so if you have a problem the person that answers the phone after 7.00pm basically tells you nothing can be done.

"Oh so Nice Now"

TheBlues61, Darwin, Australia 11/06/2020

The Best Hotel to stay in Albany in My opinion. With the new owner for what they have done to the place is so wonderful. Fantastic and helpful staff that go out of their way. Great rooms and great food either room service or in house dining and a fabulous breakfast. So comfortable and so quiet.

"Very Friendly and Clean"

rodneycaddies, Perth, Australia 07/06/2020

Very happy with the our stay at the Best Western. It's within walking distance to shops and the main town area. All of the staff were very friendly and our rooms were cleaned thoroughly. Best we've stayed in Albany.

"An oldie but a goodie"

Peter C, Paris, France 02/06/2020

Best friendliest staff everrr!! Older style motel but well maintained. Great comfy beds. Well located close to centre of town. Great for family weekend stay. We visit Albany quite often and this is our go to.

"Excellent staff, humble hotel"

toez100, Ellenbrook, Australia 27/03/2020

The staff here is what made my stay amazing. I ordered room service most nights and the food was delicious, the chefs were very accomodating and just very friendly. I think Cathy or carriage at reception was just a great person, she made me feel comfortable, she checked in with me on the last night to make sure I had everything I needed and she explained all the necessary amenities I needed perfectly. Thank you so much!


User 25/01/2020

Very outdated rooms, carpets are old and need replacing. Chairs have seen better days and need replacing. Overall,it's overpriced for the kind of room that you end up having. The bed was comfortable and clean which was I was thankful for considering the rest of the room.

"Old Motel - would have got a better rating if the price was better"

Shazzielj, Perth, Australia 23/01/2020

Old Motel, was very clean, decor old fashioned but everything worked well and beds were comfy. Handy location. Has its own restaurant and the food is pretty good. Staff were lovely and welcoming. Just think it is overpriced for the age / decor of it.

"Very friendly"

BJ0707, Perth, Australia 29/12/2019

Booked in last minute over Christmas and took the only available room, their spa suite. Very friendly front desk, lovely big room, comfortable bed and big bathroom with a good size shower in addition to the spa. Piping hot water too,. Not always something to be taken for granted in a motel. However, signs of ongoing renovation abound; for clocks all reading totally different times, some things on the bedside console not working. Room service slack.

"Average Property"

NQ8286, Perth, Australia 28/12/2019

It is a basic motel type property. The rooms are good sized and were clean. The staff were very courteous and helpful. I had a power trip in my room after hours (when there is no one in attendance at reception) but the staff responded swiftly and fixed the issue. Kudos to them!. Had some nasty smell coming from the A/C one night. The property is tired and old, but it serves the purpose and the location is nice, close to city centre.

"In desperate need of renovating "

DarwinCake, Perth, Australia 22/11/2019

A very old hotel which hasn't been upgraded since it was built. Original fixtures and furniture the place is badly in need of some renovations. Fine if you just want a bed and roof over your head. It's not really close to anything, the assumption is you drove and you will need a car to get around from this hotel.

"Good Hotel Stay for work."

User 01/11/2019

Very good stay and everything made easy on arrival. Snacks were expensive being the only slight negative. Made booking 5hrs before stay and everything was done quick and easy. Would definitely recommend.

"Value for money. Friendly and professional staff"

tabish n, Dalyellup 06/10/2019

We visited this weekend and greeted with very friendly and professional staff members. Location was excellent. Value for money. Close to most attractions in town. Easily accessible free parking. Can't get any better than this

"Really 4 stars but..."

OzHolly, Brisbane 17/09/2019

There are really only two negatives. It is a little far from the town centre to walk and the rooms definitely need renovating (which is underway). The room is a good size, it was clean, the bed very comfortable, and was quiet. We had the a/c on for heating which was very efficient but noisy. There were electric blankets on the bed which is not very common these days. The bathroom is very much old but everything worked. The staff were very friendly and most helpful.

"Nice and clean"

User 08/07/2019

Easy check in and out, room quite tidy. Only hassle was the shower which had amazing pressure but because of shower curtains water went everywhere. Check in staff very helpful. Rooms very quiet and good tv

"A room with everything"

HelenT983, Perth, Australia 20/06/2019

I really appreciated the comfortable bed after a hard day of work, and really, the whole room worked very well, with many practical features that made for a restful experience. I was able to find desk space, ergonomically use my laptop with the free wifi, enough space on bathroom bench for toiletries - just so many small aspects of the room came together to support a successful visit. Ample car parking out the front. Not to mention the wonderful onsite restaurant with a bar and a menu with just the right number of options and a chef who really can cook very well. The gardens out the front are a pleasant feature as well. All the staff in reception and restaurant were very friendly, I highly recommend this motel.

"Tired but gets the job done."

326charlesj, Perth, Australia 31/05/2019

For a competitive price and anyone knowing that they'll likely rely on having to drive everywhere it was perfectly good. The buildings and furniture are pretty tired and could do with a refresh, the heater/cooler in the corner of the room worked fine, but was incredibly loud, bed comfortable. Check-in was hassle free. Would stay again. When it's on offer it's well worth considering.

"Sleep well, Eat well"

Traveler16472120711, Perth, Australia 27/05/2019

The bed was so comfortable , sleep came fast and the restaurant had excellent food and service was very friendly. Hardest thing was leaving each day to explore as the room was ward and the weather was cool and overcast. The gap and natural bridge was easy to see and the Anzac memorial was excellent.

"Not very clean. View on retail shop. Not for holiday "

User 27/04/2019

The room is a good size one with parking in front. one double bed and a single bed and in between enough to put a carry cot. We were 2 adults and 2 toddlers. Convenient but lacks of charm. Feels depressing when you are on holiday with views over retails. The room floor is dirty under beds which shows poor cleaning and were not clean during the 4 nights stay, same for the shower. Bed was done every day but not very comfortable mattress and pillows. It was convenient enough for Albany but a let down for memories of holidays in Australia. Staff was welcoming and useful. Just not enough caring for this hotel.

"Couldn't fault it"

Perth_lady67, Perth 23/04/2019

First stay here and couldn't fault it. Stayed in the spa room and was very spacious and clean. Bed very comfortable and given the cold weather room was very warm. Location was great. Staff friendly and helpful.

"Clean & quiet"

User 13/04/2019

A last minute booking to attend a wedding, so we came across The Clarence on Melville. Called ahead on day to see if we could get in earlier to freshen up before wedding and it was a Yes and upgrade to king size bed. The motel is oldish and built well - no noise whatsoever & a great night sleep. The room extremely clean and fully kitted with supplies. Definitely staying here again.

"Pleasantly surprised"

User 11/04/2019

We booked a "Balcony Room" which are at rear of premises backing onto Mount Melville. Good quiet area with fabulous view over Albany. Our room was what we considered the perfect accommodation. The facilities, layout, everything was just as one would want. Very clean. Good beds, TV, lighting, curtains, bathroom, shower an excellent size with safety rail and proper taps. Quality toiletries provided along with free daily newspaper and milk. Toaster, electric jug, frig all there. Even the parking bay outside our door was a good width. These people have it all worked out. And it was good value Reception staff friendly and helpful. When we needed tourist information they had the answer. Cleaning staff also did an excellent job. We stayed two nights but it was so good we felt we could stay a week! Don't be put off by the dated appearance from road - this motel is excellent (and we only give credit where credit is due) Highly recommended

"Good value"

elizsh, Perth, Australia 20/03/2019

Our room was spacious, clean and comfortable, wifi excellent and our room rate came with a continental breakfast. The latter was very good, reception staff very helpful. Daily papers provided and the shower cubicle had a clothes line able to be easily erected. Our room No 59 was at the back of complex so no traffic noise but as it faced east caught the morning sun which I loved.

"Very relaxing"

abigrace854, Broome, Australia 05/03/2019

My husband and I stayed at Best Western in Albany for 2 nights. We enjoyed the spa bath, easy to get in and out of. The room we stayed in was an Executive and was very comfortable. The decor in the room was exceptional. We will definitely make another time to stay at this motel.

"More than adequate for the weekend"

sued391, Perth, Australia 03/03/2019

Rooms are old style motel rooms - 2019 is planned for renovations! Very clean rooms, strong hot shower, and very comfortable beds. Friendly, welcoming staff and a great base from which to explore Albany! Very happy with our stay!

"New heights at the Clarence on Melville"

Wendy W, Perth, Australia 28/02/2019

Enjoyed a superb dinner with my brother and friends. The menu had lovely variety and the prices represented great value for money. We all voted the roast pork one of the best we have ever had with beautifully cooked vegetables. The service was personal yet professional. As a regular at this motel my brother( a recent OAM award winner) had no hesitation booking 8 of us at this great restaurant. Thank you also for the generous bottle of wine given in honour of his award. It was a perfect dinner!

"Friendly service and looks can be decievim"

AliceP660, Perth, Australia 17/02/2019

This hotel is in an ideal location and like other reviews - it looks a bit dated outside. However I found the venue quite safe (as a young female traveller), the front of house staff were all very cheerful and friendly and room was quiet, comfortable and tidy (exactly what I needed!).

"Outside looks a little dated but great spacious room! "

Tam94M, Mandurah, Australia 30/01/2019

We had a great long weekend away. I was concerned after reading some reviews about the exterior. But the room was spacious, clean, and had everything we needed and then some. The bathroom was clean, tidy and stocked. Giant bed, different thicknesses of pillows to choose from, Air con, TV, fridge, kettle, hairdryer, mini bar etc. Staff were lovely, helpful and informative. Across the road from a tackle/camp store, and a couple of blocks to the Dome. A very short drive into the heart of Albany or a 10-15min leisurely stroll. The grounds were looking great. Don't let the older style exterior stop you staying here. We will be back.

"Location and Friendly"

Trip43024760407, Perth, Australia 21/01/2019

This Motel was in a great location. 20 minute walk into town. The room was clean and spacious. The service was friendly and informative.Breakfast was underwhelming. The continental breakfast was very basic and meat and cheese were left out on the table with no cooling for I don't know how long.

"Simple but effective"

User 19/01/2019

Stayed a couple nights. Had breakfast in the dining room. Breakfast was nice. Staff were excellent. Room was old, but clean. Nice and quite away from the main road. Only 3 minutes drive into the main center of town.

"Lovely friendly owners and staff"

User 13/01/2019

Many thanks to Cattia who went out of her way to get us booked in even though it was after 10pm. The room was very clean and comfortable. Everything was in good working order. We had breakfast next morning and found it to be very good and well priced. Would definitely stay there again.

"Fond Memories"

User 09/01/2019

We chose the hotel as much for its convenient location to downtown Albany as the nostalgia of staying there with my parents over 40 years ago. The rooms were light and airy, neat, clean and well appointed. The new owner was a joy to meet and her pride in rejuventaing the gardens was obvious and has paid off inoffering a warm and pleasant welcome to guests and visitors.

"Worst Western I've ever been to"

Emma L, Newman 09/01/2019

This was one of my most worst hotel experiences ever. We paid $240 a night for 6 nights at Best Western Clarence on Melville in Albany, WA. We have stayed in plenty of hotels before including other Best Westerns. This by far was our worst experience. We arrived at 5pm and were told to wait 15mins while the room was prepared. Our room was at the front, closest to the highway with the most noise. The room was an unrenovated 1970's/1980's room with heavily stained carpets, wallpaper peeling off, strong foul smell(think old animal/old smoke trapped in walls and floors). I killed a number of cochroaches. On the second last night I found Insect Spray in the linen cupboard so management must be aware of that problem. We had no working wifi for 6 nights despite paying for a room advertised as ‘free wifi in room included'. When this was raised with reception they repeatedly apologised but never offered a solution or gave us a discount. I was also bitterly disappointed to see other guests who stayed only one or two nights being given renovated rooms and/or rooms further away from the highway. This trip was our first visit to Albany. While we had wonderful weather and an awesome time in Albany, we hated this hotel experience. We spent as little amount of time there as possible. We didn't eat there either. The room and staff turned us off spending any extra time or money there and we won't go back. We will never stay at this Worst Western again and I would not recommend it to anyone. I'm sure some people who stayed in renovated rooms might say better, but you cannot guarantee what room you'll get. It's russian roulette and not worth it. Rotating staff at reception will also fail to help, resolve and/or compensate if there's a problem regardless of what room you are in.

"Enjoy your Get - Away"

Resort09749299634, Sydney, Australia 23/12/2018

Very clean, nice decor, comfortable bed, good warm shower, helpful and friendly receptionists, close to town and easy to get to attractions, food shops close by. On main road but no noise. Attractive frontage. Let us know about Seniors Discount with Best Western. Stayed going and returning and would stay again if in area. We did not try the restaurant..

"Work Run"

629shanel, Perth, Australia 16/12/2018

This has not been a Best Western for very long. My first stay here and you can see that the new Management team are busily updating the rooms and giving the whole property a facelift. A very friendly greating by Victoria the receptionist who supplied all the information you need on your arrival as well as supplying you with fresh milk for the room. The other resepionist Simone was also a very happy and friendly person. The meals were beautiful and filling with great local produce used. I highly recommend stay at The Clarence.

"Retro fun"

r8ter2018, Madison, Wisconsin 20/11/2018

I loved the 70s decor here--it was a nice break from the usual motel. We had a quiet and restful night here after a busy day. This isn't the place for someone who wants everything modern and just so, but it is absolutely comfortable and fun if you want something a little different.

"The Clarence on Melville"

User 05/11/2018

Very handy to town and on the main road. Rooms very clean and the shower and bathroom were extra big and the water hot. Only hang up was trying to obtain a good strength Wi fi signal to operate my laptop.

"Albany weekender"

teenyt70, Perth, Australia 09/10/2018

We unexpectedly ended up in Albany after we had to cancel our camping plans due to poor weather. I booked a Wotif deal at the Clarence on Melville for a few nights and was happy with our accommodation. The Clarence is an older style motel but it appears that renovations are under way with the new Best Western management. Check in was prompt and without drama. Catherine, the receptionist on duty, was friendly and provided us with a small carton of fresh milk for our stay -so much nicer than the UHT you usually get in motels. Our room was a little dated with old carpet and a tired bathroom but that was our only negative. The room was spacious and warm when we arrived. Beds were comfy and we had plenty of table space for the 3 of us to eat our lovely room service from the motel restaurant. The food was a little pricey for the portion sizes but we all enjoyed the meals. Location is at the top of town. There is a Chicken Treat takeaway down the road but the main shopping area is a short drive away. All in all, we really enjoyed our stay here and would certainly stay again

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
Dear Guest Thank you for visiting Western The Clarence On Melville and providing a review of our property. We always do our very best to offer our guests the best hotel experience. As the new owners, we are making major changes through a staggered renovation campaign and the dated and tired rooms will soon be welcoming guests with all the up to date conveniences. We are always looking for new ways to improve and delight our guests and pleased you enjoyed the extra touch of fresh milk in lieu of UHT. regards Cattia Andreas Managing Director Warm regards

"Best Hotel Beds EVER"

tootrue, Perth, Australia 07/10/2018

We have stayed in hundreds of hotels over the years and this would have to be the best, biggest bed ever. If you can look past the very dated 70's décor and buildings you will enjoy the best night sleep ever. The cleaning could do with a little attention but the room was fairly clean, smelt a little musty but again the bed was awesome.

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
Dear Traveller Thank you so much for your review of Best Western The Clarence On Melville. I am so pleased to read your comments and impressed that our beds are the Best Hotel Beds EVER. We will be getting over the 80's look with our renovations over the following months and taken up your comments with our housekeeping. Hope to see you back again. Warm regards Cattia Andreas Managing Director

"Weekend Away"

Sasha1232018, Perth, Australia 01/10/2018

This hotel was a great place to stay overnight (or for a few days). The hotel is an older style but I found the room a bit larger even thought I booked a Standard Room. There was a place for your suitcase, a desk to work on, Table and chairs for room service and a couch to watch TV (in addition to a warm comfy bed). I had a great nights sleep. Lots of other amenities were present, wardrobe, fridge, kettle tea/coffees, iron etc. Most importantly they had cable and really good free wifi. I was too tired to go out so ate in the restaurant (but the do provide room service) and the food was local fresh produce which was delicious so I went back for breakfast the next morning. The location makes it easy to get into Albany and out to the surrounding attractions.

"Very good hotel"

Dr-Alireza, Esfahan 23/09/2018

We came here with our son for the long weekend from Perth . Check in was very easy , reception was super friendly . We requested a baby cot at time of booking and it was ready in the room when we checked in Room was very clean , nice , comfy bed and good size . Tried the breakfast next day and had it in room and it was delicious . It was a continental breakfast and omlette and specially the omlette was the best we had for a long time . Had a chat with the owner/manager and such a nice welcoming lady . Reception of the second day gave us good suggestions about where to go with a child , so he can also enjoy his time . I have stayed in many hotels ( 4 & 5 stars ) in different countries , so I have experience in a good hotel and I would say this one is nice , comfy and clean and highly recommend this hotel to anyone travelling to Albany

CatharineSp, Owner at Best Western The Clarence on Melville, responded to this review
Dear Dr Alireza Thank you so much for the fantastic review. We are delighted to note you had an enjoyable stay at Best Western The Clarence On Melville and memorable time in Albany for the whole family; including your son. We appreciate your valuable feedback on our rooms, amenities as well as our service and food offerings. I have shared your kind words with all our staff We hope you stay with us again in the future when we can welcome you back! Warm regards Cattia Andreas Managing Director

"Best Western Albany"

506shenderson, Perth, Australia 21/09/2018

Undergoing some refurbishment in the rooms and its making a big difference. Great location for my needs, friendly staff and clean purposeful rooms. I haven't tried the restaurant, but it was reasonably busy on the night I stayed.

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
Dear Guest Thank you taking time to review Best Western The Clarence On Melville. We appreciate your feedback and take on board your comments. I am also pleased to advise that renovations are underway to upgrade the property for the comfort of our valued guests Warm regards Cattia Andreas Managing Director

"Amazing service"

User 22/07/2018

We booked to stay here super last minute as the hotel we were meant to be staying in had closed up before our arrival. The staff were so accommodating and helpful - getting us into a room as quickly as they could as this was during a thunderstorm, bringing us fresh milk for our tea and coffee and helping us to arrange a refund from our previous hotel. Couldn't believe how lovely and helpful they were! The room itself was also lovely, with a comfortable bed and good TV. Couldn't recommend enough.

"Very enjoyable we will be back"

Lovell78, Perth, Australia 15/07/2018

This gorgeous boutique hotel is warm & friendly with all the luxurious comforts needed to make our stay in Albany amazing. The staff were very welcoming and went out of their way to ensure we had a fabulous homely experience. Its in a convenient location, walking distance from town and the room was clean,spacious and the bed soo comfy... The restaurant has delicious winter warming meals made with fresh local ingredients that are great value, such as the yummy breakfast menu ?? ?? My family look forward to staying at the Clarence on Melville next time we are in Albany.

"Not worth DOUBLE the money!!!"

Bryony H, Cardiff, United Kingdom 11/07/2018

I stayed at this motel 1 week agai, with 4 friends. On the day of our arrival, we booked a junior suite with 2 bedrooms. We arrived at the Best Western at about 22:30, due to travelling. We phoned the listed out of hours number, and were told the junior suite wasn't actually available. We were offered 2 double rooms for the same price. The lady on the phone insisted on taking my card details along wi the cvv (even though this had already been entered on She told me the money was just as a hold, until check out the next day, and reception would actually take the payment. There was even a $3 credit card surcharge, even though I told her it was a debit - but, assumed this wouldn't matter a single the money wouldn't actually leave my account. The next morning reception also took payment for my room, as expected. But, so did the afternoon hours company. The receptionist was very friendly an informed me the money was just a hold and would be back in my account within the hour. 1 week later... still haven't received the money back!! I've phoned the hotel, regarding the issue twice - to receive brush off customer service - to be told the money shouldn't have been taken from my account, the funds had actually been released and that they would get in touch with the company and phone me back. Both times, the hotel haven't phoned me back. 7 days after staying at the hotel, and I am over $300 down! Technically I have paid for 2 rooms!! I'm at the end of my tether, trying to chase my money back, and I'm currently travelling, so the money would be really appreciated!! My next step is calling head office, as I have given up going through the hotel directly.

"Great place to stay in Albany"

Jan P, Peaceful Bay, Australia 29/06/2018

This motel changed ownership 12 months ago and is undergoing refurbishment. The Manager, Cattia, is lovely and this is reflected in her staff.It is a lovely place to stay in Albany, you should give it a go.

"Poor service at high price"

User 04/06/2018

Received low quality service but price charged for staying was comparative high. Did not provide information about b/fast as already included in the price, felt lost and overly charged. Recommend- check around if you get good hotel at same price.

CatharineSp, General Manager at Best Western The Clarence on Melville, responded to this review
Dear Guest Thank you for staying with us over the long weekend and for posting your feedback. It is disappointing to read your stay was not to your satisfaction as our staff members take their roles very seriously and pride themselves on providing quality customer service. However, after investigating the particulars of your stay in detail, I was even more disappointed to learn the content of your review was not accurate. We feel we provide good value given our location and facilities. However you booked over a long weekend to include a public holiday which incurs surcharges. Your original booking was booked for 2 persons ONLY however you turned up with a PARTY OF 5 and OUR STAFF AS A GOOD GESTURE WAIVERED THE ADDITIONAL PERSON CHARGES! With regards to breakfast – you infer we were being deceitful by not providing any details about breakfast. Your booking WAS NOT A BREAKFAST INCLUSIVE DEAL and you should have clarified this at the time of booking through the 3rd party channel you booked online with. However you were offered choices from the new extensive breakfast menu we have put in place. You also have a compendium in the room as well as a clearly priced mini bar list with items listed for purchase to consider. I also note your comments about feeling LOST – our front office and guest relations staff are placed to provide recommendation of where to go and what to do – we also hand out maps free of charge for the benefit of our valued guests so you can find your way around. You're right about improvement – as the recent new owners and industry specialists we have made a commitment to investing in our property and have commenced an intensive renovation program which will continue over the following 18 months without interruption to service so our valued guests can appreciate quality service and comfort spirited across all facets of the property. I can appreciate people like to vent their anger from time to time – however reviews need to be an accurate reflection of what actually happened! Yours sincerely Cattia Andreas Managing Director


User 03/06/2018

For $170/night I don't think it would be to unreasonable to expect a toilet that fully flushes. Freezing cold room with a heater that sounds like a jet engine. Poor lady in the room next to us didn't even have a functioning heater and had to request extra blankets for the next night, she ended up using an extra 3!! The shower.....where to start, if it wasn't giving you third degree burns it would just suddenly just turn icy cold! Breakfast, to much to ask for fresh milk? Husband ordered eggs Benedict, fully cooked through eggs and a Hollandaise sauce that tasted of nothing but vinegar, not worth the $29 we were charged. Only good note were my scrambled eggs were the best I've had for a long time.

CatharineSp, General Manager at Best Western The Clarence on Melville, responded to this review
Dear Shannon Thank you for writing a review as your feedback is very important to us to help us improve our guest experience. We are sorry your stay was not to your satisfaction and pleased to share and announce that we have already begun a renovation program of the property. This major campaign includes all rooms and public areas over the following 18 months and the low flying jet engine you experienced in your room will be grounded. Our mockup room has already begun and guests can follow our story on Facebook We serve and replenish fresh milk supplies daily in the restaurant and provide fresh cartons of milk free of charge in all the rooms for all our guests upon check in, to compliment tea and coffee facilities; in lieu of the Ultra Heat long life milk pods which most other accommodation outlets serve. Yours sincerely Cattia Andreas Managing Director

"Great staff and service"

jalexander2014, Perth, Australia 28/05/2018

The staff were most helpful when booking three rooms for our family for two nights. The reception and breakfast staff were most helpful and there was an excellent choice of food for breakfast. We have stayed at this motel many times and would recommend it and they are in the process of renovating the rooms.

"Best Western"

506shenderson, Perth, Australia 21/05/2018

Stayed here for a business trip and it suited me perfectly. Short walk to town and near to my work. Pleasant staff willing to help. Rooms are purposeful, clean and tidy, however are looking in need of an update.

CatharineSp, General Manager at Best Western The Clarence on Melville, responded to this review
Thank you for your review of The Clarence On Melville as we appreciate your feedback. We are pleased to let you know, behind the scenes we have embarked on a major campaign to renovate the rooms and facilities over the following 18 months to bring the standard of the property up to a superior quality for our valued guests with no interruption to service. Our mock-up room is well under way and guests soon will be able to follow our story on Facebook. Your business is important to us and hope you will return again soon. Yours sincerely Cattia Andreas Managing Director

"It's the service that counts"

User 17/04/2018

I stayed here 1 night for a work trip and would definitely stay again. The customer service alone was excellent. I unfortunately didn't eat anything on the menu for dinner and the staff were more than happy to accommodate my needs. You really don't get that a lot these days. The rooms are standard and clean and close to a shop if you need one.

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
Thanks so much Tamara for the awesome review and for sharing your feedback of Best Western The Clarence On Melville! We value your feedback and certainly pass on your comments to all our staff. Please be sure to make yourself known to me direct as I hope you return to stay with us again in the near future.

"Great Food & Great Service"

sprspr, Perth, Australia 10/04/2018

New owners have turned this tired motel around. The staff are extremely generous and helpful, giving us the us the best service we had in Albany. Breakfast selection, presentation & quality are second to none. Coffee is excellent. With the advent of room refurbishments in the near future, this will be the next prime and only place to stay in Albany.

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
"Thank you for staying with us at Best Western The Clarence On Melville and for taking the time to send us your valuable comments! It is always gratifying to receive positive comments and your feedback will be shared with all the staff! We are very happy you enjoyed your visit and look forward to welcoming you back in the future to enjoy all the changes we are making along the way.


Nik V, Perth, Australia 04/03/2018

Only 2 mins from the centre of town. All staff very friendly and helpful.The room was spacious. Queen Size bed very comfortable.VERY HOT water in the spacious shower. Only minus was the restaurant was not open Sunday or Monday for dinner. Would stay again.

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
Dear Nik, thank you for sharing your feedback of Best Western The Clarence On Melville. We are sorry the Restaurant was closed at the time of your stay as we were doing some upgrades in the back of house and apologize for the inconvenience as we are upgrading facilities as part of our major renovation campaign for the benefit of our valued guests. We hope you return to Albany to stay with us and appreciate the changes we are making along the way. Thank you and kind regards

"The best hotel shower ever. "

Nigel D, Perth, Australia 03/03/2018

I ask two main things from a hotel- a good bed and a good shower - most hotel showers you need to run around just to get wet. This one was as good as my shower at home (almost). The bed was new and king size - I think, certainly a large and comfortable bed. The staff were very welcoming and helpful; a request for an extension cord was saw it delivered to our room in minutes with a smile. The hotel is fairly old and a little tired but super clean. The new owners tell me a extensive renovation program is underway. It was a busy long weekend in Albany and rooms were hard to find so, fair enough, prices were at the upper end of what you might expect. This was not our regular place to stay in Albany but we will be back next year (as long as I get room 57) ??

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
Hi Nigel, thank you for sharing your feedback and great review of Best Western The Clarence On Melville. We are so pleased you had a great stay with us and look forward to welcoming you back when you return to Albany. Many thanks again and kind regards

"Well located motel and very helpful staff and management in an emergency."

jcme41, Perth, Australia 15/01/2018

After spending some time in the emergency ward of the Albany health campus, as my wife had fractured some bones, I got out of the hospital just after 11pm and had nowhere to stay. Thankfully, the owner/manager of this motel received me (in her PJ's) and gave me a room for the night. She then discounted the room price despite the fact that I 'd dragged her out of her bed (it was 11.30pm by then and quite cool too). Very kind & accommodating. So thank you very much to the person in charge that night, as I wasn't looking forward to sleeping in the car by the wharf as I was told to do by a few of the hospital staff.

"Worst hotel management "

User 10/01/2018

Dont stay here! Firstly there was no internet the whole time we were there. I went to the reception and asked if we had been given the wrong password. The receptionist said it was the right password and are you putting it in correctly? Told her I had tried it on three different devices and the she said it gotten a hammering over the peak period sorry about that. She knew it was not working but made up stories. Had to pay extra $20 to optus cause of the extra gig on the phone plan(our little girl is autistic and youtube calms her when she gets annoyed). Went to put water in the kettle but noticed mould inside, called reception to tell them about it and they replaced it right away. A week later we noticed on the bank statement they charged us an extra $205 so the wife called the motel to ask why. They said the cleaning cost $125 cause there was drawing on the wall. I didnt see any drawing on the wall. She said she had sent an email with pictures but it bounced back and asked for it again but still no email received. Then she said it was an extra $30($60 for the 2 nights)a night for an extra person cause someone slept on the sofa but there was no extra person. And then they said the rest was for breaking the kettle. Wrote a good review when they emailed it to us shortly after we left but afterwards they claim that their emails bounce back. You can't rate then on Google or Facebook and hit you with extra charges after reviewing them. Loved the city of albany but never staying at that motel again or any best western motel. And now the wife said they've charged us another $2.95 WTF!

"Over charged without letting me know"

User 09/01/2018

Recently we stayed 2 nites at the Clarence Melville Albany.when we got back i have been charged over $205 without even letting me know what's been charged of,i call them ask about it and the person in charge was a bit rude the way she was explaining,my kids damaged the property by writing stuff on the wall,ok fine i admit my kid mistakes but when she goes on about why we been charged for damaged the kettle,i was shocked.i told her ur kettle is full of mouled in it,i have to call reception and she brought me another that supposed to be charged?????? Then she say i brought another person,which of course no one ,she say we use the sofa bed which supposed to be for extra guests,i was surprised its in the room n we use it,i still don't understand.i have 2 little kids n i need join the 2 single beds in the room so i could sleep with my 2yr old child n my husband sleeps with my 4yrd old child. Seriously dissapointed.They are not professionally handling time take people's contact num and let them know first before u charged them!!!!!!

"Clean, friendly, convenient"

Amanda T, Sunshine Coast, Australia 05/01/2018

Convenient location, quiet, clean and comfortable. We are in the king room for $290 for 2 nights. No nice view but everywhere with views was booked out. Car can be parked conveniently outside the room. Comfortable bed, lovely sheets and towels.

"A comfortable 2 night stay"

Karez2015, Perth, Australia 04/01/2018

I stayed here for 2 nights with me elderly mother. Room was a bit dated, and could have done with more crockery, cutlery and a microwave. On the upside the room, and bathroom were very clean. Lots of nice white towels. The beds were exceptionally comfortable .... so much so that I took note of the brand of mattress for future reference. Staff were very friendly and helpful. This was a nice quiet area, and a very convenient location.

"Over priced for an average hotel"

sashis2018, perth, Australia 01/01/2018

Over priced for the amenities available. We booked a room for two people and only one set of cutlery were available. The water pressure was poor in the shower. It would also have been convenient if we had a microwave available in the room. Other than that the room was clean, staff were nice and the location was convenient.

"Terrible experience "

User 01/01/2018

Worst place ever. Despite a very helpful receptionist supporting us solving an issue with our booking, the experience of the stay was very poor. The accomodation smelled terribly when we got into the room, probably been closed for a while and had people smoking. My partner is allergic to dust and couldn't sleep the whole night although we kept the window open. Evident amount of dust on the bulbs and other surfaces. Even a dead cockroach was found behind the curtains. The staff was very accomodating and offered other rooms but unfortunately these were not better.

"Very helpful staff"

tess c, Perth, Australia 31/12/2017

This was an excellent hotel in a great position to explore the town. Simone on the desk was very helpful. But that is what you would expect from a Toohey, from the West of Ireland at least originally. One slight downside was the showers they ran a bit hot and cold, but a great way to save water.

"Christmas / New Year break"

frednerz, Albany, Australia 29/12/2017

The room and bathroom were spotless. Booking in was quick and the provision of fresh milk on arrival was a bonus. We had a superb Christmas lunch at Jacqueline's restaurant, attached to the motel, and one evening meal as well. Both meals were well presented and cooked to a very high standard. The motel's central location to the main shopping areas is a plus. We will definitely be using this motel again.

"Inexpensive acceptable accommodations"

V3346ENmichaelb, Australia, Australia 02/12/2017

Best shower I have had in Australia. Decor was worn and needs updating. No ice machines. Didn't try the on site restaurant. Bed was OK. Staff had the reservation ready, no problems. Inexpensive accommodation in Albany near downtown.

"Clean, spacious, comfortable."

1CHR2015, Perth, Australia 18/11/2017

Pleasant spacious room, with a table and chairs and a couch. Car able to be parked at our door. Great fridge. Retractable clothes line in the shower. Comfortable bed. Unfortunately the one staff member we saw was terribly over worked and there was a long wait for everything and some mistakes were made. The meals left a little to be desired. There was quite some noise from the hotel next door on Saturday night until very late.


418donaldg, salmon gums, Australia 18/11/2017

nice quiet and well kept motel loccated close to town roomy rooms , very clean and tidy great for commuting to shopping centres love the whale always wondered what the accomadation was like was very pleased

"Good value accommodation"

Vern L, Perth, Australia 07/11/2017

We stayed for two nights. The room was spotlessly clean, very comfortable bed. A little short on amenities perhaps - a toaster is supplied but no cutlery or crockery except for mugs - and a microwave oven would be useful. However we will stay here again when next we visit the Southwest.

""Inexpensive Family Accommodation""

Bobby K, Melbourne, Australia 27/10/2017

This was our twenty fifth stop of our trip around Australia. We stayed here for one night on our way to Mandurah. There wasn't much accommodation available in town according to the information centre and the few properties they recommended, they wanted a minimum of two nights, knowing very well that we only required for one night. I am surprised this property didn't even came on the centre's radar. From outside there is nothing flash about this property however we were quite surprised after inspecting the room. We stayed in room 5. The room consisted of a queen and a single bed. Decent size room, very clean, fast WiFi and with fresh crisp linen on good comfortable beds. Toaster provided but bring your own bread plates and butter knife, HaHa. The property is undergoing major refurbishment and as a developer I can see where the new owners are heading. We had a great night's sleep and a lovely stay and will definitely stay here when we return next year. Thanks Marianna for a great service on check-in and Simone upon check-out (lovely coffee). Cheers to all and we'll see you all very soon.

"Surprisingly good 3*"

ShermSSW, Bradford, United Kingdom 11/10/2017

Very comfortable and affordable 3 star. Good clean twin room had a Queen and Single beds. Good wi-fi and good breakfast selections. The room was basic but clean, comfy bed and nothing to complain about. The staff were friendly, helpful and knowledgeable about the area. Good plane to stop although Albany has two Best Westerns and this was the one slightly outside of town.

"Good family accomodation"

Marlene M, Perth, Australia 11/10/2017

We stayed here for 3 nights and we enjoyed our room, the rooms are looking a little tired but the beds were comfortable and to have a separate bedroom for the kids was wonderful. The bathroom was clean and tidy, water nice and hot for showers. Looking forward to going back after they have finished their renovations.

"Very good property - highly recommended"

AussiePD, Brisbane, Australia 01/10/2017

Arrived in Albany a day early so at 6pm we were looking for a bed and pulled into the Best Western. Very happy with the choice. Room 57 up the back was very comfortable, quiet, well presented, clean.Would highly recommend

"Better than average"

insearchofit, Perth 13/09/2017

Change of name and now part of Best Western. Although 70s style, the room had been upgraded, with excellent quality bedding. Bed was soft but comfortable. Did not use the restaurant. The price was a bit below for similar accommodation - plenty to choose from in Albany, at $113 per night. wifi very good

CatharineSp, Manager at Best Western The Clarence on Melville, responded to this review
Thank you for taking the time to provide your feedback as we appreciate your comments. We are pleased we provided the comfort for a good night sleep. Please consider us in the future and hope to see your return as we are upgrading all facilities to provide superior quality and benefits for all our valued guests over the coming months. We are pleased to have announced in August 2017 we became a Best Western property and our new name The Clarence On Melville. Kind Regards Catharine Specht Assistant General Manager

"Maybe just a bad experience for me.."

Suzie Q, Brisbane, Australia 16/07/2017

I wasn't sure whether to rate Comfort Inn Albany a two or three but decided that compared to other stays elsewhere, I probably wouldn't rush back here - at least not in winter, so a two it is. Positives included, absolutely lovely reception staff and waitress in the restaurant and beds that were very comfortable. Unfortunately that was it. The negatives included, a very noisy AC that resulted in either being being kept awake but warm, or turn it off and get some sleep but wake up cold!! The restaurant was very warm and inviting, there was a mishap with my meal and as such i cant positively comment on the food, the other negative was the rowdy group in the back of the restaurant who had little consideration for the other diners with their singing and extremely loud conversation.

"First visit "

User 16/03/2017

Have been here for the week this is the first time I have stayed here. The rooms nice and clean all the staff are friendly and professional meals in the restaurant have been good. Would not have a problem staying again.

"Family Stay"

User 06/03/2017

Travelled with friends for a event in Albany. Nice clean place to stay with comfortable beds and pillows. Comfortable and accommodating especially for a family of 5. Staff very friendly even though it was busy it was very quiet.

"Clean, and cheerful"

whitey039, Taunton, United Kingdom 20/02/2017

A good sized room, well furnished for a motel with comfortable beds . The staff were welcoming and cheerful, and were able to give advice on places to visit. The restaurant serves good basic food both at dinner and breakfast It has a bar with a short but reasonable basic wine list. It has free internet in all rooms.

"Country Hospitality at its best"

User 31/01/2017

The staff that greet you are always nice, friendly and helpful. The rooms are always clean and tidy. Fresh 300ml milk is great better than UHT. The Chef cooks nice meals that are always tasty and enjoyable. The beds and pillows are very comfortable.

Mother063, Manager at Best Western The Clarence on Melville, responded to this review
Dear Daniel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Kath Moir Assistant Manager Comfort Inn, Albany WA 98414144

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.