Best Western Hotel The Clarence on Melville,  Albany

3.5/5  - based on 109 guest reviews.
191 Albany Highway, 6330, Albany, Australia - See map
+61 8 9841 4144 +61 8 9841 6215

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 110 traveler reviews
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Privately owned and operated, the Best Western® Clarence on Melville in Albany offers superlative accommodations to suit either the most discerning traveler or the family. With a range of units consisting of standard, deluxe and king suites, the Best Western® Clarence on Melville offers tastefully appointed rooms with all the comforts of home. The rooms are spacious with all modern amenities. A feature of the Best Western® Clarence on Melville is the A La Carte Restaurant offering gourmet meals at reasonable prices. Attractive and colorful, it is more than a restaurant. it is a meeting place for those who enjoy scrumptious food and fine wine. Fully licensed, the wine list is among the best in Albany. The restaurant is open for breakfast and dinner, room service breakfast and dinners are also available, cooked just the way you like them. The area surrounding Albany is rich in natural beauty. The majestic Stirling Ranges and the Mount Barker Wine Region to the north, the dramatic Southern Ocean Coastline and the many gorgeous small rural towns such as Denmark, all go to make the area a treat to explore. Albany is set on the beautiful King George Sound Princess Royal Harbour. It is the oldest town on the West Coast. Whale and dolphin spotting from the Coastal Cliffs is an exhilarating pastime.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 110 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
14
Verygood
 
54
Medium
 
31
Poor
 
7
Horrible
 
4
Business Business 18
Couples Couples 51
Family Family 20
Friends getaway Friends getaway 3
Solo travel Solo travel 2
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western The Clarence on Melville,Albany
  • 3
    « Best Western »

    Stayed here for a business trip and it suited me perfectly. Short walk to town and near to my work. Pleasant staff willing to help. Rooms are purposeful, clean and tidy, however are looking in need of an update.

    5
    « It's the service that counts »

    I stayed here 1 night for a work trip and would definitely stay again. The customer service alone was excellent. I unfortunately didn't eat anything on the menu for dinner and the staff were more than happy to accommodate my needs. You really don't get that a lot these days. The rooms are standard and clean and close to a shop if you need one.

    4
    « Great Food & Great Service »

    New owners have turned this tired motel around. The staff are extremely generous and helpful, giving us the us the best service we had in Albany. Breakfast selection, presentation & quality are second to none. Coffee is excellent. With the advent of room refurbishments in the near future, this will be the next prime and only place to stay in Albany.

    4
    « Recommended »

    Only 2 mins from the centre of town. All staff very friendly and helpful.The room was spacious. Queen Size bed very comfortable.VERY HOT water in the spacious shower. Only minus was the restaurant was not open Sunday or Monday for dinner. Would stay again.

    4
    « The best hotel shower ever. »

    I ask two main things from a hotel- a good bed and a good shower - most hotel showers you need to run around just to get wet. This one was as good as my shower at home (almost). The bed was new and king size - I think, certainly a large and comfortable bed. The staff were very welcoming and helpful; a request for an extension cord was saw it delivered to our room in minutes with a smile. The hotel is fairly old and a little tired but super clean. The new owners tell me a extensive renovation program is underway. It was a busy long weekend in Albany and rooms were hard to find so, fair enough, prices were at the upper end of what you might expect. This was not our regular place to stay in Albany but we will be back next year (as long as I get room 57) ??

    4
    « Well located motel and very helpful staff and management in an emergency. »

    After spending some time in the emergency ward of the Albany health campus, as my wife had fractured some bones, I got out of the hospital just after 11pm and had nowhere to stay. Thankfully, the owner/manager of this motel received me (in her PJ's) and gave me a room for the night. She then discounted the room price despite the fact that I 'd dragged her out of her bed (it was 11.30pm by then and quite cool too). Very kind & accommodating. So thank you very much to the person in charge that night, as I wasn't looking forward to sleeping in the car by the wharf as I was told to do by a few of the hospital staff.

    1
    « Worst hotel management »

    Dont stay here! Firstly there was no internet the whole time we were there. I went to the reception and asked if we had been given the wrong password. The receptionist said it was the right password and are you putting it in correctly? Told her I had tried it on three different devices and the she said it gotten a hammering over the peak period sorry about that. She knew it was not working but made up stories. Had to pay extra $20 to optus cause of the extra gig on the phone plan(our little girl is autistic and youtube calms her when she gets annoyed). Went to put water in the kettle but noticed mould inside, called reception to tell them about it and they replaced it right away. A week later we noticed on the bank statement they charged us an extra $205 so the wife called the motel to ask why. They said the cleaning cost $125 cause there was drawing on the wall. I didnt see any drawing on the wall. She said she had sent an email with pictures but it bounced back and asked for it again but still no email received. Then she said it was an extra $30($60 for the 2 nights)a night for an extra person cause someone slept on the sofa but there was no extra person. And then they said the rest was for breaking the kettle. Wrote a good review when they emailed it to us shortly after we left but afterwards they claim that their emails bounce back. You can't rate then on Google or Facebook and hit you with extra charges after reviewing them. Loved the city of albany but never staying at that motel again or any best western motel. And now the wife said they've charged us another $2.95 WTF!

    1
    « Over charged without letting me know »

    Recently we stayed 2 nites at the Clarence Melville Albany.when we got back i have been charged over $205 without even letting me know what's been charged of,i call them ask about it and the person in charge was a bit rude the way she was explaining,my kids damaged the property by writing stuff on the wall,ok fine i admit my kid mistakes but when she goes on about why we been charged for damaged the kettle,i was shocked.i told her ur kettle is full of mouled in it,i have to call reception and she brought me another one.is that supposed to be charged?????? Then she say i brought another person,which of course no one ,she say we use the sofa bed which supposed to be for extra guests,i was surprised its in the room n we use it,i still don't understand.i have 2 little kids n i need join the 2 single beds in the room so i could sleep with my 2yr old child n my husband sleeps with my 4yrd old child. Seriously dissapointed.They are not professionally handling it.next time take people's contact num and let them know first before u charged them!!!!!!

    5
    « Clean, friendly, convenient »

    Convenient location, quiet, clean and comfortable. We are in the king room for $290 for 2 nights. No nice view but everywhere with views was booked out. Car can be parked conveniently outside the room. Comfortable bed, lovely sheets and towels.

    4
    « A comfortable 2 night stay »

    I stayed here for 2 nights with me elderly mother. Room was a bit dated, and could have done with more crockery, cutlery and a microwave. On the upside the room, and bathroom were very clean. Lots of nice white towels. The beds were exceptionally comfortable .... so much so that I took note of the brand of mattress for future reference. Staff were very friendly and helpful. This was a nice quiet area, and a very convenient location.

  • 3
    « Over priced for an average hotel »

    Over priced for the amenities available. We booked a room for two people and only one set of cutlery were available. The water pressure was poor in the shower. It would also have been convenient if we had a microwave available in the room. Other than that the room was clean, staff were nice and the location was convenient.

    1
    « Terrible experience »

    Worst place ever. Despite a very helpful receptionist supporting us solving an issue with our booking, the experience of the stay was very poor. The accomodation smelled terribly when we got into the room, probably been closed for a while and had people smoking. My partner is allergic to dust and couldn't sleep the whole night although we kept the window open. Evident amount of dust on the bulbs and other surfaces. Even a dead cockroach was found behind the curtains. The staff was very accomodating and offered other rooms but unfortunately these were not better.

    4
    « Very helpful staff »

    This was an excellent hotel in a great position to explore the town. Simone on the desk was very helpful. But that is what you would expect from a Toohey, from the West of Ireland at least originally. One slight downside was the showers they ran a bit hot and cold, but a great way to save water.

    4
    « Christmas / New Year break »

    The room and bathroom were spotless. Booking in was quick and the provision of fresh milk on arrival was a bonus. We had a superb Christmas lunch at Jacqueline's restaurant, attached to the motel, and one evening meal as well. Both meals were well presented and cooked to a very high standard. The motel's central location to the main shopping areas is a plus. We will definitely be using this motel again.

    3
    « Inexpensive acceptable accommodations »

    Best shower I have had in Australia. Decor was worn and needs updating. No ice machines. Didn't try the on site restaurant. Bed was OK. Staff had the reservation ready, no problems. Inexpensive accommodation in Albany near downtown.

    4
    « Clean, spacious, comfortable. »

    Pleasant spacious room, with a table and chairs and a couch. Car able to be parked at our door. Great fridge. Retractable clothes line in the shower. Comfortable bed. Unfortunately the one staff member we saw was terribly over worked and there was a long wait for everything and some mistakes were made. The meals left a little to be desired. There was quite some noise from the hotel next door on Saturday night until very late.

    5
    « wonderful »

    nice quiet and well kept motel loccated close to town roomy rooms , very clean and tidy great for commuting to shopping centres love the whale always wondered what the accomadation was like was very pleased

    4
    « Good value accommodation »

    We stayed for two nights. The room was spotlessly clean, very comfortable bed. A little short on amenities perhaps - a toaster is supplied but no cutlery or crockery except for mugs - and a microwave oven would be useful. However we will stay here again when next we visit the Southwest.

    4
    « "Inexpensive Family Accommodation" »

    This was our twenty fifth stop of our trip around Australia. We stayed here for one night on our way to Mandurah. There wasn't much accommodation available in town according to the information centre and the few properties they recommended, they wanted a minimum of two nights, knowing very well that we only required for one night. I am surprised this property didn't even came on the centre's radar. From outside there is nothing flash about this property however we were quite surprised after inspecting the room. We stayed in room 5. The room consisted of a queen and a single bed. Decent size room, very clean, fast WiFi and with fresh crisp linen on good comfortable beds. Toaster provided but bring your own bread plates and butter knife, HaHa. The property is undergoing major refurbishment and as a developer I can see where the new owners are heading. We had a great night's sleep and a lovely stay and will definitely stay here when we return next year. Thanks Marianna for a great service on check-in and Simone upon check-out (lovely coffee). Cheers to all and we'll see you all very soon.

    5
    « Surprisingly good 3* »

    Very comfortable and affordable 3 star. Good clean twin room had a Queen and Single beds. Good wi-fi and good breakfast selections. The room was basic but clean, comfy bed and nothing to complain about. The staff were friendly, helpful and knowledgeable about the area. Good plane to stop although Albany has two Best Westerns and this was the one slightly outside of town.

  • 4
    « Good family accomodation »

    We stayed here for 3 nights and we enjoyed our room, the rooms are looking a little tired but the beds were comfortable and to have a separate bedroom for the kids was wonderful. The bathroom was clean and tidy, water nice and hot for showers. Looking forward to going back after they have finished their renovations.

    5
    « Very good property - highly recommended »

    Arrived in Albany a day early so at 6pm we were looking for a bed and pulled into the Best Western. Very happy with the choice. Room 57 up the back was very comfortable, quiet, well presented, clean.Would highly recommend

    4
    « Better than average »

    Change of name and now part of Best Western. Although 70s style, the room had been upgraded, with excellent quality bedding. Bed was soft but comfortable. Did not use the restaurant. The price was a bit below for similar accommodation - plenty to choose from in Albany, at $113 per night. wifi very good

    2
    « Maybe just a bad experience for me.. »

    I wasn't sure whether to rate Comfort Inn Albany a two or three but decided that compared to other stays elsewhere, I probably wouldn't rush back here - at least not in winter, so a two it is. Positives included, absolutely lovely reception staff and waitress in the restaurant and beds that were very comfortable. Unfortunately that was it. The negatives included, a very noisy AC that resulted in either being being kept awake but warm, or turn it off and get some sleep but wake up cold!! The restaurant was very warm and inviting, there was a mishap with my meal and as such i cant positively comment on the food, the other negative was the rowdy group in the back of the restaurant who had little consideration for the other diners with their singing and extremely loud conversation.

    3
    « First visit »

    Have been here for the week this is the first time I have stayed here. The rooms nice and clean all the staff are friendly and professional meals in the restaurant have been good. Would not have a problem staying again.

    4
    « Family Stay »

    Travelled with friends for a event in Albany. Nice clean place to stay with comfortable beds and pillows. Comfortable and accommodating especially for a family of 5. Staff very friendly even though it was busy it was very quiet.

    4
    « Clean, and cheerful »

    A good sized room, well furnished for a motel with comfortable beds . The staff were welcoming and cheerful, and were able to give advice on places to visit. The restaurant serves good basic food both at dinner and breakfast It has a bar with a short but reasonable basic wine list. It has free internet in all rooms.

    5
    « Country Hospitality at its best »

    The staff that greet you are always nice, friendly and helpful. The rooms are always clean and tidy. Fresh 300ml milk is great better than UHT. The Chef cooks nice meals that are always tasty and enjoyable. The beds and pillows are very comfortable.

 

Getting to the hotel ...

All directions
·From: Perth. Get on Farmer Freeway State Route 8 in East Perth. Follow Albany Highway State Route 30 for 420 kilometers to the Best Western® The Clarence on Melville. ·From: Albany Airport. Head south east, turn right towards Albany State Route 30, turn left onto Albany Highway, at roundabout take the third exit onto Albany Highway, make a U-Turn at Johnson Street, the Best Western® The Clarence on Melville will be on the left.
 

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