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Best Western Premier Accra Airport Hotel, Accra

3.5/5  - basé sur 363 notations.
17 White Avenue, 00000, Accra, Ghana - See map

Whether on business or leisure, guests of Best Western Premier Accra Airport Hotel will find every need catered for on their door step. The hotel is situated in the prime airport residential area with easy access to road links leading out of the capital to most major cities and also mere seven kilometers to the city centre. Experience a serene and homely atmosphere and still be able to do effective business. Our team of well trained and multilingual staff will delight you beyond expectation. Our slogan 'your satisfaction our passion' means world-class service encounters. The Best Western Premier Accra Airport Hotel provides easy access to: museums, shopping malls, sporting venues, attractions (Osu Street, Jubilee House, polo club, golf course and national theatre. )

Best Western Premier

Accra Airport Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Nightclub
    Nightclub
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Guest reviews

In partnership with tripadvisor fr
based on 362 guest reviews
NOTE ISSUED
Excellent
84
Very Good
136
Average
84
Poor
32
Terrible
26
REFER TO NOTICE
Business Business
282
Couples Couples
9
Family Family
14
Friends getaway Friends getaway
16
Solo travel Solo travel
26
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Stop over on the way back to work"

3
18/09/2018

I stayed in this hotel several times - breakfast is better than the evening meals. Wine selection is not that great. Service is friendly but does lack professionalism. I stayed on one occasion with my wife and she enjoyed the spa facilities. Hot water is not always available.

Best Western Pr... A, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Nigel B, Thank you for sharing your experience regarding your recent stay at our property. It is regretful to learn that we were not been able to meet your expectations during your recent visit, according to your comments. I hope you consider coming back to enjoy the excellent standards of service and customer care with which we have been generally associated with for years. Best Regards

"Simply Good Value Quaint and Comfortable"

5
07/09/2018

Having stayed in a number of luxury type hotels in Accra close to the airport I wanted something different. Having spent the previous night in the Best Western Takoradi hotel with good experience I wanted to continue that for my overnight stay in Accra. The hotel is with a 5min drive from the airport and they provide a 24hr shuttle service that departs on the hour every hour. You would do well to book ahead for the shuttle if you are leaving in the early hours of the morning or arriving late at night. With friendly staff greeting you on arrival and comfortable and clean rooms at your disposal this hotel met my expectations for my business travel lodging needs.

Best Western Pr... A, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Ade A, We want to thank you for the positive review of our hotel and for rating us. Customer service is important to us and we are happy to hear that you enjoyed our facility and our service with no hassle. We really appreciate your feedback and we hope to see you again on your next visit. Thank you for choosing Best Western Premier, Accra Airport Hotel Best Regards, Management

"Pleasant surprise"

5
21/08/2018

I typically don't frequent this chain, but I generally associate it with being a budget friendly option. The hotel was booked by a travel agent and I was not sure of what to expect. However, I was pleasantly surprised and found it to be a hotel of high caliber. I have no negative comments to make about this place. The staff was cordial and accommodated in whatever way possible. The rooms were nicely appointed and the on-site restaurant provided a variety of meal choices.

Best Western Pr... A, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Eric B, Thank you for staying with us at Best Western Premier Accra Airport Hotel . We are grateful for taking the time to share your feedback. Reviews highlighting the commitment of our people to serve every guest with passion reaffirm that we are indeed living up to our mission statement. We are glad to know your experience was positive and you enjoyed your time spent here. We hope you make us part of your traditions and we have the privilege to serve you for many years to come. We look forward to your next visit and will once again work hard to earn your endorsement. Best regards

"Good food "

3
22/07/2018

We went to this hotel to have dinner. The ambiance was great. We were received well and we felt very welcome. We had some drinks while waiting for our food. Well honestly the food took awhile but it was nice. Had fun with my friend.

Best Western Pr... A, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Premier Accra Airport Hotel. It was truly a pleasure to have served you. It is always a rewarding experience for our team to know that the services we provide to our guests are very much appreciated and that you also enjoyed the food. We look forward to welcoming you back to our hotel. Best regards

"Home away from home!!!"

5
11/07/2018

I have stayed multiple times at the Best Western Premier. Perfectly located close to the airport, it is my go to place when I am in Accra. A big thank you to all the hotel staff for always making my stay an enjoyable one.

BestWesternPremier, Sales and Marketing Executive at Best Western Premier Accra Airport Hotel, responded to this review
Dear Dr. Alexander Harpe, Thank you for making Best Western Premier Accra Airport Hotel your second home anytime you are in Accra. We truly appreciate your loyalty and continued trust in our hotel and staff. Thank you and hope to see you again very soon. Warm Regards, Sincerely, Felicity Baidoo

"Loyal customers disappointed yet again by Front Desk"

2
30/06/2018

Terrible. Rita M. at the front desk is a rude, impolite and untruthful. We are regular guests at this hotel, we visit every 2 weeks here for a weekend break as well as bring our foreign guests and she gives us an issue every time we arrive. Today, she LIED to us stating that the hotel was completely booked when we requested her to give us a higher floor room with the pool view. She put us on the 2nd floor at the very end of the hallway. We are loyal customers with Best Western Accra and Atlantic, However now we are sick and tired of this nonsensical behavior Rita has been providing us with. We are paying to relax and enjoy our stay however people like Rita annoy us with petty lies and deceit. We would HIGHLY recommend disciplinary action with Rita to avoid guests being treated unfairly. We will continue to patronize Best Western as our weekend getaway hotel. We recommend guests not to interact with Rita M. at the reception to avoid being disappointed.

Best Western Pr... A, Sales and Marketing Executive at Best Western Premier Accra Airport Hotel, responded to this review
Dear Zoheb, Thank you for the feedback. Please send your phone number or email address to [email protected] so our front office manager can discuss this issue with you directly as we do not have Rita M. at our Front Desk. Sincerely, Felicity Baidoo

"Very Good"

4
25/06/2018

Stayed here for a few days for business meeting. Front desk quite professional. Room itself was spacious. Bed was comfortable with complimentary morning robe. Nice writing desk with good desk lamp for the business traveller. Bathroom is clean as well with basic toiletories available. Shower though quite poor with the water pressure low at lower temperatures making a trip to the shower quite uncomfortable. Restaurant serves buffet and a la carte options. Chef prepared pasta was actually quite good. Although buffet has quite an array of foods, the local foods were rather disappointing so if you're a local, please stay off the local foods as I got similar responses from other guests at the hotel. All in all, a very good hotel in a very convenient and quiet location

BestWesternPremier, Sales and Marketing Executive at Best Western Premier Accra Airport Hotel, responded to this review
Dear Dennis L, Thank you for your stay with us. We appreciate you taking time to provide us with such detailed feedback about stay. We are glad to hear that your overall experience was good. At Best Western Premier Accra Airport Hotel, we are committed to constantly providing superior service experience for all our guests, therefore your feedback is very important to us. We have taken notes of your concerns about the water pressure and the local food, we would work hard to ensure optimal satisfaction on your next visit to us. We hope to welcome you again soon Best Regards,

"Just Like Home"

5
12/06/2018

My daughter and I stayed here for 2 nights after a family visit in Liberia. We wanted a hotel close to the airport. They have a free airport shuttle. This is just like an American hotel. The room was large and very comfortable. Free breakfast. Room service was great. The best feature is the ability to extend checkout to 7pm for $100. Our flight out wasn't until 10:30pm. We stayed in air conditioned comfort and watched the French Open until it was time to leave for the airport. We also bargained and got a driver to take us to the Volta River dam and a boat ride the day before we left. Great way to end a trip.

BestWesternPremier, Owner at Best Western Premier Accra Airport Hotel, responded to this review
Dear Ssajan, Thank you for choosing Best Western Premier Accra Airport Hotel and sharing your experience with us. We are happy to read your kind words especially mentioning our large and comfortable rooms, free airport shuttle service and breakfast. We are look forward to welcoming you and your daughter back to the hotel in the nearest future. Warm Regards

"Most fabulous stay ever "

5
07/06/2018

"We had the most fabulous stay at Best Western Premier Accra Airport Hotel. The staff was incredible, going above and beyond to ensure we enjoyed our stay. The hotel itself has 3 wonderful restaurants and the food was great. We will certainly stay there again."

BWPAAH, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Rasheedor, Thank you for taking the time to share your experience with other travelers. We are very pleased to hear that your stay was a excellent one. Please be assured that your feedback is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We actually have two restaurants, our continental restaurant, Zara Restaurant and our african restaurant Mma Zara African Restaurant and then our executive lounge, Vine Lounge. We hope to see you soon. Best regards

"Worst Beauty Salon! "

1
11/05/2018

From cockroaches on the walls of the salon, to broken/unusable material and products... The price list mentioned gel nails however this could not be offered. The beautician tried to use regular nail polish on top of my gel nails, that she could not remove, and we lost an entire afternoon trying to dry layers and layers of nail polish that were smudged and of course didn't look presentable. At the end I had to request for it to be removed. Waxing was even worse, as it was impossible from the start, and yet another was of time. The room was not arranged properly or clean and neat and the products were of an extremely poor quality: the wax too tick, the stripes were pieces of cloth which lost fabric that got attached to the greasy waxed skin, the service took longer than usual and it was not completed. A complaint was made at the front desk. The prices were cheap, could this be the reason of such a terrible service? Why not increase the prices, set up a presentable salon, give proper training to the beautician and serve the customers with at least an average quality material?! I left extremely disappointed and with waxing to be done.

Elizabeth W, Sales and Marketing Executive at Best Western Premier Accra Airport Hotel, responded to this review
Dear Carla Denise F, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards.

"Hallo Accra"

4
18/04/2018

Had a good sleepover at this spot. Spacious clean room. Friendly staff. No noise. Buffet is okay. Bathroom hot water wasn't great. Make sure you are charged in the correct currency, my friend was charged in US instead of Ghana and its a schlep to reverse it.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Willem1969, Thank you for giving us your feedback. We are constantly working hard to deliver the best possible experiences to all our guests. We believe the only way for us to deliver ‘the premier life experience' is by knowing what our customers love best and that can only be achieved through feedback like yours. Kindly note that our room rates are in US dollars as the Ghana cedi fluctuates and can be confusing for our guests. We hope to see you soon. Best regards.

"Horrible Stay"

1
08/03/2018

Horrible stay in this hotel. Lots of noise on the corridors namely during the morning with doors constantly slamming hard and housekeeping talking loud. Air conditioning working badly namely in the rooms and in the breakfast room. Taps and shower water temperature hard to control. Very poor breakfast. Receptionists not able to answer to simple questions like changing the name of the company in the final invoice.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Gonçalo M, Thank you for taking the time to tell us about your experience at Best Western Premier, Accra Airport Hotel. We sincerely apologize that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Best Western Premier, Accra Airport Hotel, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. We do apologize for the inconvenience with the air conditioner and the water temperature, with your feedback we have taken immediate steps to correct this. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Management.

"Doesn't deserve to be a Best Western brand hotel."

2
08/03/2018

Despite being newer, clean, polite staff and well equipped, this hotel has terrible customer service and I will never stay in it again due to the ignorant general manager failing to resolve multiple concerns, including noisy patrons in the dining room during supper, power blackouts leaving the bathroom in total darkness while in the shower with no back-up emergency lights, WiFi failing every day, television not working, no customer service in the pool area, half the breakfast buffet cold every morning, room fridges that do not work and the list goes on............ Have written Best Western to request an audit of this hotel using their brand. Worst Best Western I have ever stayed at.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Sir, We have read and reviewed your report on Trip Advisor. We will additionally address this offline as we did indeed address the specific case on the day of occurrence and so we will take further necessary action to ensure defamation of character against our GM is not supported. Thank you very much

"Incompetent front desk and poor maintenance of property that could otherwise be great"

2
23/02/2018

we were booked into ten rooms ranging from premium to standard. myself and my husband had to change rooms a total of four times within a five night stay because of problems in each room - bad water pressure, ac not working, room too tiny for what it was supposed to be. the other guests in our party had to change rooms a couple of times as well for reasons like bad water pressure, ac not working, toilet overflooding. the worst aspect of it all was the lack of any kind of apologetic behaviour from the front desk staff. they were otherwise nice but whenever there was an issue, they did very little to show that they actually cared. on several occasions, we were told they would get back to us to resolve one problem or the other and we would never hear from them again. we literally spent out entire stay changing rooms and arguing for better service. all at whopping costs of far far better hotels in the UK. for what we got here, the prices per night are atrocious. they have a lot of work to do mainly on the customer service front to make this place what it could be.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Alan, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +233 204 335 520. Best Regards, Management.

"Exelant Hotel"

5
08/02/2018

I come here often on business and stay here at least twice a year for two nights. I find that : The staff is very friendly and helpful and understanding. The rooms are neat and clean. The catering is exelant. The included wifi works ever were and is stable and fast. The atmosfeer is realy tranquil. The Bulding is constenly improved and upgraded. I will recommend a stay here at anytime.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Corrie E, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are very pleased to hear that your stay was a excellent one. Please be assured that your feedback is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"The hotel is OK - the staff are excellent"

4
08/02/2018

I find hotels in Accra to be adequate and expensive or mediocre and relatively expensive. Thank goodness the company was paying. The Best Western Premier is definitely one of the better hotels in Accra. I think comparatively, it offers as good value for money as you are likely to get in Accra. The rooms are relatively spacious and well appointed. The television shows an adequate range of programs and the reception is good. Internet is excellent. There are in room coffee making facilities and everything worked in the bathroom. It is relatively well located - certainly for the airport. The food is adequate and the bar - well, what's not to like about a bar? One area the hotel does excel in is it's staff. From reception to restaurant, they were helpful and friendly. My thanks. I should also mention - when I returned home I noticed that my credit card had been charged twice by mistake. I emailed the hotel. They responded within 12 hours and solved the problem within 24 hours. Again, my thanks.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear JohnL81, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are very pleased to hear that your stay was a excellent one. Please be assured that your feedback is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"A hotel in steep decline managed and owned by a belligerent and aggressive person."

1
04/02/2018

• unpleasant odour • towels falling a part • lots of dust • broken air conditioner • broken phone • defect shower • another guest was given the room I was occupying • key card expiring every day • member of staff entering my room without knocking • broken lock at the windows • broken lock at the door • clogged sink drainage When attempt to talk with Mr Zibrim [--] the owner and general manager of the hotel he was extremely rude and aggressive. Therefore, if you experience any problem while staying at this hotel I suggest addressing it directly to Ms Suzi [--], whom is the Senior Vice President of International Operations: [email protected], 00353-1-4605100.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Sir We have read and reviewed your report on Trip Advisor. Please note that while we do not remove from your statutory rights the ability to express concerns, we carefully request that this must be withdrawn immediately as the names and telephone numbers of persons must not be revealed. Our principals will be informed about this. We will additionally address this offline as we did indeed address the specific case on the day of occurrence and so we will take further necessary action to ensure defamation of character against our GM is not supported. Thank you very much

"Impressive "

5
02/02/2018

I spent one night in this hotel & I wasn't disappointed. The room was neat & the staff exhibited a high degree of professionalism & courtesy. I particularly loved their top of the hour shuttle to the airport.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Mr Nard We are so pleased when we see such reviews as it reflects our careful pride to ensure all our clients experience the Premier Life whenever they visit. Would be glad to pick you up at the airport again very soon!

"Mai piu"

1
28/01/2018

Very espensive staff not so gentle breakfast awfull the service for the hotel not always ready. They refused to send me a driver for pick me to the bus stop even if i paid in advance 450 usd...........

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Sabina We are sorry to read that you did not quite get the experience you expected and will work harder to ensure you are pleased with our services next time you visit. Regarding our shuttle this is very surprising as we have a Free/Complementary shuttle to the airport on the hour every hour so we do not understand what you could have been told about free airport pickup. Nevertheless please do reach us online and we will endeavor to clear up all issues. Thank you

"Nice way to start and end our trip to Ghana"

4
25/01/2018

One of the features that attracted us to this hotel is that it has an airport shuttle and is close to the airport. After the chaos of getting through customs and immigration, it was a relief to get on the shuttle and be in the lobby of the hotel within 15 minutes. The most difficult thing was to fend off the 4-5 people who wanted to grab the baggage cart and "help" guide us to the shuttle stand, which is right outside the terminal door. The hotel staff were quick and efficient and quickly got us into our room. The room was nicely furnished and clean. A breakfast buffet is included in the price of the room but it is good to get that confirmed when you check in. We stayed here on our last night in Ghana and had both the breakfast buffet and a late lunch. Service was much slower at lunch but that may have been because we came after lunch and before dinner so there were fewer staff on duty. Airport shuttle again got us to our flight home in plenty of time. We had a late evening flight and they gave us an extended late check-out at no extra charge.

"Comfortable and Easy"

4
23/01/2018

Stayed here upon arriving in Accra (quick cab ride) before heading out to Kumasi the next day. The hotel is clean and quiet, and well appointed. I felt quite safe there as a solo female traveler. The room was a nice size, the beds comfy, and the next day I was able to easily walk to a couple of places I wanted to explore. I had dinner in the restaurant, but wouldn't choose that option again. It was one of the poorer meals I had during my 2.5 weeks in Ghana.

"Comfortable, in a quiet area"

4
18/01/2018

The room was spacious with nice lounge chair. The bathroom had all the little things that make the hotel stay a wonderful experience. Room service was impeccable. Hotel food a bit pricey but tasty all the same.

BestWesternPremier, Head Sales and Marketing at Best Western Premier Accra Airport Hotel, responded to this review
Hi there, Your review about us was so well received in the light of our continuous quest to make your stay and the stay of all our guests enjoyable. We do hope to welcome you once again through our doors to experience the Best Western Premier Life! Happy New Year!

"Comfortable"

4
07/01/2018

Hotel is very close to the airport (less than 15 minutes). They have free airport shuttles on the hour. Check in was ok. Rooms were simple, clean and comfortable. Shower was good with good shower power. TV kept acting up, like the satellite signal was being interrupted by bad weather. They have good and free wifi. Breakfast could be improved. The variety is a bit basic and I struggled through most breakfasts to find something I was fully happy with. The Ghanaian (African) restaurant at the premises has AMAZING food, but pathetic service. The service lets them down- slow and non responsive staff. I went for a pedicure at the salon at the hotel- and I would never recommend for anyone to go there for a pedicure. The lady providing service just could not do a basic pedicure. That was a waster of my $10. I think for my meeting, it was adequate.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Carol K, Thank you for staying at Best Western Premier, Accra Airport Hotel and taking time to review the hotel. We are sorry to learn of the shortcomings you encountered and for any inconvenience caused. Your feedback is very much appreciated and it will be shared with our team. We look forward to the opportunity to welcome you back to our hotel on your next visit. Once again thank you for your feedback. Best Regards, Management

"One night stop"

4
02/01/2018

It was only for one night but the environment was neat and the rooms had a modern look. Some of the services prices were outrageous tho. Like charging 3$ to iron a shirt and also 5 cedis to deliver water. Bu the overall staty was good, will certainly recommend it

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Francis T, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are very pleased to hear that your stay was a good one. Please be assured that your feedback is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Terrible"

1
23/12/2017

Arrived on 23rd Dec after booking 5 weeks earlier. Was told i was going to be transferred to a sister hotel. Waited for over an hour at reception. Later was checked into same hotel and not sister hotel. Its now morning and there is no water and i need to bath. This is terrible

BestWesternPremier, Head Sales and Marketing at Best Western Premier Accra Airport Hotel, responded to this review
Dear Guest We write to apologize unreservedly for the situation that occurred on the 23rd of December. We feel sad to have let your experience down despite our efforts to rectify immediately, the unforeseen unexpected crisis. We did have a contingency in place but it seems that was not taken up quickly enough and for this we are truly sorry. We do hope that should you wish to stay with us once again you will allow us the much coveted opportunity to make it up to you with the Best Western Premier Life Experience. Thank you for your review and we wish you a safe travel home to your destination.

"Nice as usual"

4
14/12/2017

This is my second time of lodging in this hotel, hotel is calm, neat, in the city centre but yet serene, a lot of places can be accessed easily from the hotel, without a lot of stress. It is very close to the airport if you have an early flight to catch and you will always get a complimentary drop off at the airport. Members of staff are quiet friendly as well.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Ayodeji D, We want to thank you for the positive review of our hotel and for rating us. Customer service is important to us and we are happy to hear that you enjoyed our facility and our service with no hassle. We really appreciate your feedback and we hope to see you again on your next visit. Thank you for choosing Best Western Premier, Accra Airport Hotel Best Regards, Management

"CP Excellent"

5
10/11/2017

Front office were friendly and the rooms were clean especially, David, guest relation was helpful and in business center they are very nice and patient per my requested especially Smith guy is good. I will be back again, next trip.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear hncaob, Thank you for your kind review on TripAdvisor and particularly for praising the efforts of our staff David our guest relations representative and Smith our IT technician. Guest satisfaction is our priority and we appreciate your feedback and for sharing your positive experience of Best Western Premier Accra Airport Hotel with other TripAdvisor readers. Hope to see you soon. Best regards, Management.

"Great stay, but too expensive"

4
25/10/2017

The hotel is very conveniently situated close to the airport and close to where I worked. Room are clean, great towels! Large rooms. Food is good, breakfast could be better, but the dinners are good. Font line staff was not really all that friendly, until they realised the company that paid for the hotel was an important client. I do feel the hotel is very expensive compared to bench mark elsewhere in the world. But the hotel is GREAT compared to other local hotels. All in all a good stay, very comfortable.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Janette W, Thank you for your stay with us and for sharing your experience with other travelers. We are happy to know that you liked our rooms and the amenities as well as the food. We have addressed the issue with our front-line staff and we would do well to offer great service to you and all our clients At Best Western Premier Accra Airport Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you again for sharing your experience and it is our hope to have the opportunity to welcome you back in the near future. Best regards Management.

"It's good and clean"

3
20/10/2017

This hotel is good for business trips to Accra. Conveniently located close to the airport. Staff is very friendly and helpful. The pricing is market related, but I do feel that it is expensive relative to other parts of the world.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear businesstraveler147, We very much appreciate your comments regarding your stay at Best Western Premier Accra Airport Hotel. It is always a pleasure to receive positive feedback, and we are happy to hear that overall you were satisfied with your experience. At Best Western Premier Accra Airport Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you again for sharing your experience and it is our hope to have the opportunity to welcome you back in the near future. Best regards, Management.

"Caution Airport Pickup"

2
19/10/2017

Twice I have stayed at this hotel & twice there was a mistake with my pick-up time. Despite having provided full flight number & arrival time. Make sure you have a printed copy of your reservation in hand otherwise they will charge you the walk in rate. A reservation number is not sufficient for some reason.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear S6557YQashleyr, Thank you very much for sharing your experience about your stay at Best Western Premier Accra Airport Hotel. Your review confirms how you want the best from us so that we can serve you better. Our objective is to provide exceptional services to our guests at all times so we very much appreciate your feedback. Please accept our sincere apologies for the mistake with your pick-up time. We are currently taking steps to avoid such mistakes in the near future. We look forward to welcoming you back to our hotel during your next visit and aim to make your stay more enjoyable than the previous one. Once again, thank you for your feedback. Best regards, Management.

"They got everything wrong !"

1
17/10/2017

Spend 2 nights on this hotel on a business trip to Accra, really disappointing. Was checked into room 316 (I think) and the air conditioner didn't work, I reported it to reception 3 times and was told someone would fix it. Reception team not at all interested in actually helping. Nothing was done about it and the first night was awful. Eventually I insisted on moving room, they took me through 2 rooms before we eventually found a room with a working aircon. On the 2nd night I ordered room service @ 18h30, called to follow up at 19h30 only to be asked if I was with “Delta” (assuming an air crew) and was told it would be brought up now. Followed up at 20h00, same response. Gave up, eventually an ice cold meal arrived at 20h45 - 2 & 1/2 hours later. Was told the Delta crew must get their meals first - REALLY ??? Rooms are fine & generally clean Food is awful Good location Better hotels around, much better.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Bruce T, Thank you for taking the time to tell us about your experience at Best Western Premier, Accra Airport Hotel. We are really sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Best Western Premier, Accra Airport Hotel, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. We do apologize for the inconvenience with the air conditioner and the restaurant staff and with your feedback we have taken immediate steps to correct this. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Management.

"My Review"

4
09/10/2017

The Hotel is close to Airport. Very Clean with freindly staff. The senior administration staff are very responsive and cooperative. There isn't big variety of food in the open buffet The lights in the bathrooms are very week. The gift shop is poor. You don't find daily newspapers. TV channels are limited .It would be good to have a channel promoting tourism in Ghana

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear BasmaAshraf, First and foremost, we would like to thank you for taking the time to share with us your experience on TripAdvisor. We appreciate your kind remarks with regards to our staff. Please be informed that we have daily newspapers at the lobby for our guests. We regret that we were unable to meet your expectations in some areas during your recent visit. May we take this opportunity to let you know that all your feedback is gratefully received since it enables us to be attentive and sensitive to all the needs of our guests and to continuously enhance our standards of service. Thank you once again and we very much hope you come back to enjoy the excellent standards of service and customer care. Best regards, Management.

"Expired Food!!!"

1
03/10/2017

Had breakfast at the hotel's restaurant as a walk-in guest. Was gutted to see my nutella chocolate spread was expired, as afar back as 23.11.16!! Shocking.... and very disappointed. And food was generally awful. Got nothing back from the hotel... I know never to go there again!! Expired is terribly and dangerously negligent!!

"No hot water. Poor laundry service"

1
26/09/2017

No hot water for two days. Poor service. Laundry cost was charged in US dollars although no where on the form stated US$ so we assumed (as you would) it was local currency. Also clothes were returned after 5pm although we needed 'Express Service' (2:30pm) and on check-out we were charged for the very expensive Express Services. No understanding from Staff. We left annoyed at the lack of compromise.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear E1720ERbenb, Thank you for taking the time to review your stay with us. Please note that the currency on the laundry forms is US DOLLARS ($). We however do apologize for the inconveniences caused during your stay here. We would work to ensure utmost service to you on your next visit to us and we hope to see you soon. Best Regards, Management.

"Couldn't fault my stay"

5
18/09/2017

Great food- especially the buffet, clean rooms and communal areas, lovely pool, friendly staff. Shuttle service to the airport which was free and hourly so no hassle or stress! Thoroughly enjoyed the stay!

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear roisinmcgrory, We want to thank you for the positive review of our hotel and for giving us a 5-star rating. Customer service is important to us and we are happy to hear that you enjoyed our facility and our service with no hassle. We really appreciate your feedback and we hope to see you again on your next visit. Thank you for choosing Best Western Premier, Accra Airport Hotel Best Regards, Management

"Intrusion into my room"

1
14/09/2017

Woke up at 22h00 to someone in my room calling out "housekeeping". Because the intruder entered the passage that leads to the main bedroom and being in the dark, I could not see her. I called back asking why does the room need to be cleaned at such an hour, to which she responded "we have a backlog" and promptly left, shutting the door behind her. Note that there was no safety latch on my door. Entering someone's room at 22h00 in the evening whilst occupants are asleep is not right. It was unsettling and I felt no longer safe in the room. Moreover it made no sense as to why the room needed to be cleaned at that time of night. The booking was done well-in advance of my arrival, the room was prepared and cleaned when I entered and the hotel registry would reflect that it was occupied. Obviously this left me wondering if there was another motif behind this entry into the room at such hours. I did report it to the duty manager, but nonetheless, I'll not be using this hotel again. There is no excuse for such intrusions. It makes guests feel unsafe and leaves them worrying about their belongings in the room whilst they are out and about.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear rockedandstoned, Thank you for choosing Best Western Premier, Accra Airport Hotel and sharing your experience with us. We sincerely apologize for your experience with housekeeping. From our investigation, this was due to a miscommunication with a request. We have worked assiduously to avert any such future occurrences. We hope to see you again soon. Once again thank you for choosing us. Best Regards, Management

"DISHONEST STAFF/ VAULTS NOT SAFE"

1
13/09/2017

After a long day on the road, I returned to my room to see my vault open and my money missing. My vault was locked upon leaving so either it malfunctioned or someone use the key to open it. The only people with keys to my room are the staff members, yet no one could give me an answer as to who took my money. They claim to be investigating the matter but now two weeks later and not even a courtesy email with an update. They ruined my experience in Ghana and caused me great anxiety whilst being there. We eventually left the hotel and went to Swiss Spirit Hotel where my experience was 10x better. Best Premier Western needs to vet there Staff members more thoroughly to ensure they offer provide a warm, safe and friendly environment for their guest. As for myself and my Organization we will never use them again on any of our business trips because of this terrible experience.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear worldtour37, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. The safety of our guests and their property is a priority and for that reason we have provided a secured safe for each guest to keep their valuables. These safes can only be accessed with your code. We are sorry your experience was ruined and caused you great anxiety. We hope to see you again soon. Best Regards, Management

"Dissapointed in service and response from Best Western"

2
13/09/2017

We have stayed at the Best Western Accra multiple times and have had decent service. We were really disappointed with our last stay. Because previous times we have had challenges with our booking in that the front desk needed to see our expedia confirmation number, we sent our confirmation ahead of time to the front desk so that they would be able to confirm ahead of time making our check in easier. Unfortunatley this seemed to make things more difficult... the front desk was very rude and said that we didn't have a reservation and that we would have to pay again. We explained the situation again and had to resend the confirmation before they would check us in. The front desk staff took photocopies of our passports but in a span of 5 minutes they had lost them and needed to make more copies again. After waiting over 30 minutes while the front desk staff reviewed our email, they finally said that it was okay. We received our room key and went upstairs. When we entered the room we were struck by the strong odor coming from the closed bathroom door. It appears that someone had used the bathroom minutes before to defecate. the entire room smelt like feces to the point that we had to leave the room. I was worried there was a sewage leak but when we returned an hour later the smell had dissipated. When arranging for our airport shuttle in the morning the same front desk staff said to us that we would have to take the 5am shuttle, we did not need to be at the airport until 6am and the drive to the airport is only 5 minutes. when we asked if there was any flexibility she said no. We have stayed at this hotel before and the staff are usually quite flexible if there are not other people with flights arriving or leaving. After speaking with her for almost an hour she finally agreed that there were no other customers needing a flight pick up or drop off near that time in the morning and she might be able to have them drive us at 5:40. In the end it worked out, but it was frustrating the amount of time and energy spent trying to work with the front desk staff. We emailed Best Western to let them know our concerns and have received no response at all.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear 447kai, Thank you for choosing Best Western Premier, Accra Airport Hotel and taking the time to review the hotel. We are surprised but however apologize for your experience with housekeeping. We are happy to know that despite the issues with the shuttle, at the end, everything worked out. Please come back for another visit with us. Once again thank you for your comments. Best Regards Management

"Does the Job"

3
12/09/2017

Tired hotel, had broken devices in room and had to be moved once, fellow travellers experienced same. Needs some capital and maintenance done soon. Location is great- if keen you can walk to and from airport. All depends on what you are doing. Not much to do outside the hotel unless you have full days. Food was Ok. Staff are the best asset. All tried hard.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear johnmorgan2016, Thank you for staying at Best Western Premier, Accra Airport Hotel and taking time to review the hotel. We are sorry to learn of the shortcomings you encountered and for any inconvenience caused. Your feedback is very much appreciated and it will be shared with our team. We look forward to the opportunity to welcome you back to our hotel on your next visit. Once again thank you for your feedback. Best Regards, Management

"Good Internet. Poor Front Desk"

3
12/09/2017

Location is good as well as the internet. I was pleasantly surprised. Menu options average. On the downside, the front desk need to do a bit of work to improve communication. Never seen personnel that behave as if they are doing customers a favour.

"Good hotel that's work"

4
05/09/2017

Good standard and value for your money. Location is really good. Amenities are at a high standard. Staff very efficient and friendly. Excellent breakfast, Rooms very clean. Food in the restaurant and room service is very good.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Erik G, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are very pleased to hear that your stay was a good one. Please be assured that your feedback is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Best Western Premier are very good i well cum again I like it ,,, and my overall rating of this property is very good"

4
01/09/2017

Best Western Premier are very good hotel Best Western Premier are very good i well cum again I like it ,,, and my overall rating of this property is very good I hope visit accra again and stay in that hotel

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear yousehot, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Dream night"

5
28/08/2017

Spend a dream night in this beautiful and clean hotel, breakfast is a must. Room and toilet are desgined in such a way everything is convenient. Guest starting from the reception are dedicated to help and provide attention.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Henri_Out, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided in terms of accommodation. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Great accommodations in Accra"

5
23/08/2017

Very pleasant and knowledgeable staff, clean room, everything worked. Breakfast and dinner buffet had good choice, nicely prepared food in a good environment. Airport shuttle was timely and great service.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Edgar P, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided in terms of accommodation. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Pleasant stay"

4
17/08/2017

Hotel mostly okay. Clean, spacious, Staff helpful, good food. Airport shuttle departs every hour. Generally a nice hotel. Would recommend to colleagues. When using the stairs to the rooms, the washroom area on the ground floor a bit smelly. Please check on this. Otherwise had a pleasant stay.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear 83nesh, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a pleasant one. However, we have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Great Accomodation facilities and conferencing"

4
02/08/2017

Very Good Experience and a place worth recommending for accomodation and conferencing. Very private and peaceful. Working and good internet connection and spacious rooms. Hot water showers and toiletries provided in abundance

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear evans_shivembe, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided in terms of accommodation and conferencing. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Comfortable Stay"

3
26/07/2017

I'm staying at the Best Western Premier whenever I pass through Accra in Ghana. The personnel are extremely friendly and helpful and the food is great. Rooms are always nice and clean. Bus service to and from the airport is not always on time.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear c_loedolff, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a comfortable one. However, we have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"My July Trip to Accra"

3
26/07/2017

THe Hotel is well loated in town and offers an average service level. It is fine for business travellers who don't really have time to spend in the hotel. They just need a bed and a secure place to stay while in Accra. Access to the Airport is just 10 minutes (with traffic !). All comodities are at less than 15 mns from the hotel.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear ctraoret, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"slowly going down...."

3
21/07/2017

I have stayed here several times over the last 2 years , and each time I find it slowly slipping . it may be "American standrads' but at 3 times the price. The rooms are getting less fresh, with murky light in bathroom, and unfilled old holes in the wall. Even though the rooms are clean , the rooms could use some fresh coat of paint , and oversight of bathrooms (such as replacing cracked wash basin). The first room allocated stank of cigarette smoke... This time , they had changed the kitchen staff , and the menu and the breakfast buffee was seriously downsized and of lesser variety and standard . There was a lack of fresh fruit and fresh juice:not a good sign to see canned fruit in Ghana in the peak water melon and mango season... A plus for the cheerful cook at the breakfast table,and the new espresso machine providing greatly improved coffee (until the capsules ran out). In summary it is still a viable stay for business or pleasure close to airport , but really , there must be better value around...

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear jmb20002015, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one. However, we have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"American Standards"

5
19/07/2017

This hotel room and accommodations met American hotel standards. Much nicer than many Ghanaian hotels. It was comfortable, had nice AC, and a good shower. There TV had several channels. Transportation from the airport was quick and free. Breakfast (free) had several options, and there were water bottles in the room and available at breakfast.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Allison_3213, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to read that your stay was a good one. Please be assured that your feedback in regards to the services provided is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you on your next visit and aim to make your stay more enjoyable than the previous one. Best Regards Management

"Close to airport, quiet hotel"

4
17/07/2017

A good hotel, close enough to Accra airport, in a quiet neighbourhood. Good and helpful staff, very good bed for quality sleep, good set of cosmetics, and very good breakfast. Wifi was good though initially I had some difficulty connecting.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Africanfriend1, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to read that your stay was a good one. Please be assured that your feedback in regards to the services provided is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you on your next visit and aim to make your stay more enjoyable than the previous one. Best Regards Management

"Sound choice for business trip"

3
09/07/2017

A bit overpriced in international terms for what one gets but competitive in terms of local choices. Room is adequate, food is good and all services offered worked well. A bit isolated from other activities. Appreciated the indulgence of Kofi at check-in desk to allow 2 hour free extension on check-out to 14h00 as airlines departures often take place mostly at night. Free shuttle service to and from airport worked well. Generally, a very good choice for the business traveller, but possibly less appropriate for families / tourist purposes

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear DurbanPearl, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that the services provided by our staff especially Kofi, were up to your expectation. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Akwaaba!"

3
05/07/2017

Check in was great, the inclusive breakfast buffet was quite nice with a great selection of fresh foods. Bed was super comfortable and the room was very clean. Only thing that was disappointing was the condition of our bathroom; the lights were dim and the space needed some work.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Rick S, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one. However, we have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Accommodation and Conferencing Facilities"

3
05/07/2017

The internet facility is almost non-existent. When available it is so unstable. In some rooms you just have no internet. Conference room equipment kept breaking down. The dining facility is wonderful and the food is excellent. The staff are very friendly and helpful.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Andrewquarcoopome, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one. However, we have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Excellent"

4
05/07/2017

Best Western Premier Accra Airport Hotel is a nice place to stay in right from rooms, staff, food and internet connectivity to exterior ambiance. Airport pick up made it easy for me to reach the hotel as well as be at the airport when going back in time. Its proximity to airport makes it an easy reach.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Ochieng O, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to read you your stay was a good one. Please be assured that your feedback in regards to the services provided is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you on your next visit and aim to make your stay more enjoyable than the previous one. Best Regards Management

"my experience"

4
04/07/2017

I stayed at the best western on Tuesday 20 June. I enjoyed the art very much. There are only 2 issues with the room. The plumbing in the bathroom always made the bathroom floor full of water after a shower in spite of all precautions taken. Second, not all rooms should have 2 beds. I needed a room with a single double bed!

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Olugbemiro J, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one. However, not all rooms have 2 beds, we have rooms with a single double bed so kindly request for that on your next visit to us. We have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Best Western Accra"

4
04/07/2017

Good hotel a little pricey for the service provided Other wise good Recommended to tourists and business travelers too. Nice area. Ghana is very safe for travellers. The hotel provides an airport collection too. The location is central to all Accra amenities

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear paulg309, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to read you your stay was a good one. Please be assured that your feedback in regards to the location and services provided is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you on your next visit and aim to make your stay more enjoyable than the previous one. Best Regards Management

"Great Place"

5
29/06/2017

Great Place to be for vacation. I would recommend for business or leisure. Great services and great workers. They have state of the art gym and great breakfast. Rooms are clean with great furniture...

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear NobleGiant, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to read you enjoyed your stay at our hotel and the services and amenities we provide. Please be assured that your feedback in regards to the services provided is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you back on your next visit and aim to make your stay more enjoyable than the previous one. Best Regards Management

"Excellent choice for women travelling alone"

5
29/06/2017

Safe environment with very helpful staff. Arrived at 1 in the morning and could not unlock my suitcase. Very friendly and helpful staff member cut the lock for me. I felt very safe and looked after in this hotel

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear A6753VPtanyag, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. Its great to know that you enjoyed your time and we do appreciate you sharing your experience with other travelers. Please be assured that your feedback in regards to the services provided is our best motivation and your positive comments will encourage us to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We hope to see you again. Best Regards Management

"Best Western - Accra"

3
28/06/2017

I would rate the hotel as being average. The hotel can improve on the following: Availability of hot water in the mornings, Wider variety at breakfast, Unblocked wash basins, Upgrading their showers, and Friendlier staff.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear adheerk777, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one. However, we have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Nice"

4
28/06/2017

It was a pleasant stay for a business trip. Cleaness of room : good space, a light at the work space will be appreciated. Professional staff : kind and ready to assist. Enjoy the pool Restaurant also is OK.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear ahounyo, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a pleasant one and that you enjoyed the services we provided. However, we have taken note of your concerns and would work at ensuring optimal satisfaction on your next visit to us. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Great Hotel , Great Service"

5
27/06/2017

Overall one of the best hotels available in Accra, friendly and helpful staff, great food at Zara restaurant, clean rooms, decent Air-cons, TV channels for all travelers, local and international, would recommend the hotel to anyone traveling through Accra.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear andrew_liebenberg, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Best Western Stay"

5
21/06/2017

I had a really pleasant stay. The room was stunning. Spacious and comfortable. The hotel is conveniently situated close to the airport for anyone on a business trip. Friendly staff. Pool area and gym are an added bonus.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear biddulph_m, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"The best?"

5
21/06/2017

Don't understand this section what am I supposed to say if it has to do with the hotel I would say it's one of the best hotels in Ghana that I have stayed in although the wifi network can be a bit of a challenge.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Mdlamini, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one. We appreciate your feedback as this will enable us serve you better on your next visit. We hope to see you again. Best Regards Management

"Mixed impressions"

3
19/06/2017

We had two stays during the one month. The first stay was underwhelming with a long wait for the airport pickup, poor air conditioning in the bar and poor air conditioning in the room resulting in a sleepless night. The second visit a few days later was much better. Great meal in the restaurant and much better air conditioning in the room. Overall impression is that the hotel needs a bit more love and attention.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Peter B, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. Its great to know that you enjoyed your second visit and we do appreciate you sharing your experiences with other travelers. We value your feedback as it will enable us serve you better. We hope to see you again. Best Regards Management

"Best Place to be Accra"

5
16/06/2017

I was traveling outside the country so I decided to spend the night in Accra instead of my usual stay in Takoradi. It was my first time there and I must say I really liked the room the arrangements furniture was excellent

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Williams A, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. Its great to know that you enjoyed your time and we do appreciate you sharing your experiences with other travelers. We value your feedback as it will enable us serve you better. We hope to see you again. Best Regards Management

"Good base for a business trip"

3
10/06/2017

Stayed for a full week, good standard of all amenities. Lots of helpful and attentive staff. Rooms clean and with standard amenities, ok, wifi held up for most of week although slow at times. Breakfast has a fare range including leftovers from previous nights buffet.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear mph45, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that the amenities and the assistance from our staff were up to your standard. However, we sincerely apologize for the challenges you had with the wifi. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"'Tis Africa"

4
24/05/2017

Clean, reasonably well appointed hotel close to airport. Rooms tidy enough with most normal amenities. Staff fairly efficient and helpful particularly with late checkout for international flights, quite accommodating. Breakfast well done and pretty much all you would need. Bar.. well they do need to refrigerate the beer more.. Shuttles left spot on time and overall a good experience, other than power dropping off many times during warm afternoon, but that out of their control.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear David P, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that you enjoyed our breakfast our staff were efficient and helpful. We value your feedback as it will enable us serve you better. We hope to see you again. Best Regards Management

"The good, the glad, and the ugly"

3
19/05/2017

My experience was pretty much 'standard Western-style hotel', with one particularly good, some notables, and one specifically but unusually bad. The good: I was at breakfast and lunch for about 6 days. There is a great choice of both international and local cuisine, notably at lunch. Now, many may wish only familiar Western-style food and will get it in abundance and quality, but the adventurous will enjoy the many well-cooked local fish dishes in particular, as well as the nut, unusual meat options like offal, and others. Having said this: below-average coffee. On a more regular level, I mostly found staff helpful, especially the conference venue staff who are very responsive, and the concierge. I loved the swimming pool which is good size and seemingly clean with nice change rooms. Rooms are good, although see next. On the low, I was showering and opened the door to have the frame of it collapse and shower me with glass, cutting my hands and feet. On its own, not necessarily a problem, as I hope/doubt it happens often. However, staff tried to give me Deep Heat to treat the cuts, then Gentian Violet as the only alternative: covered in purple while trying to deliver a professional course is insane! No anti-bacterial creams etc. So, need to improve on that sort of level.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear greglee2014, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that our staff were helpful and responsive. However, we sincerely apologize for the injuries you had as a result of the accident that occurred in the bathroom. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"My review"

5
19/05/2017

I would choose to stay here again if I was travelling through Accra. The appearance and first impression was exceptional. I would recommend this to anyone. The staff was very friendly and helpful to inform us of all the services and amenities they offer.

BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear H4419XWianh, Thank you for staying at Best Western Premier Hotel and taking time to review the hotel. We are delighted to hear that your stay was a good one and that you enjoyed the services we provided. We appreciate your feedback as this will enable us serve you better. We hope to see you again. Best Regards Management

"Hotel was fine, visitors not so much"

3
02/05/2017

Honestly, I had no idea what to expect for a hotel in Accra, and in some ways they exceeded my expectations! Staff were friendly and accommodating, the rooms were spacious and clean, and the restaurant was fantastic. They would get a higher ranking if they would control the "working women" that harass you in the lobby or when you're outside trying to have a smoke. It put a serious black eye on an otherwise beautiful location. I informed my business associates in Accra about this and they will not be recommending the hotel until this situation with the prostitutes has been fixed.

"Rubbish rooms and mosquito bites"

1
23/04/2017

I travel to Accra 8 months of year for work for the last 3 years and have stayed in 5 hotels in Accra but the rooms in Best western are the worse. I have spent a total of 8 weeks and 3 separate rooms living in this hotel in 2017. The staff and food are excellent but the rooms really let this hotel down. Not one room had a proper shower, its one of those hand shower heads you have to hold. And not one room had hot water. My company booked a junior suite but according to the web site and internal TV I was in a premier room instead. Be careful what you book!

"Cofernce facilities, accomadtion and food"

5
14/04/2017

The room I lodged was excellent well furnished and serene. The domestic attendance kept the room renewed everyday throughout my 3 nights stay. A view through the window gave me a beautiful sight of the section of Accra west airport residential area. The conference rooms depending on your participants number, proposes itself for a choice of among different sizes (space). The IT attendants respond quickly to emerging needs and situations, thus avoiding loss of time. I enjoyed the varied dishes, ranging from African to European or Western. I could imagine the Asian touch.

"Ups and downs"

3
12/04/2017

Pleased to confirm have noticed a big improvement in the kitchen and the buffet dinner was a real good deal with very helpful staff. Front desk however still struggles! Room had all the amenities however the damp smell and poor drainage in the bathroom a cause for concern. Please clean the windows! Barman was excellent as were the shuttle/porters staff. On line deal was good. Tried to get a day room for a few hours to change clothes and was given same rate for complete overnight lack of concern for returning customer!

"Quick stop off"

3
11/04/2017

When I come to Accra I usually stay at the Alisa or Movenpick. I decided on Best Western for a night as I was too tired to get to my place! I rocked up the counter and decided to book the online rate there and then as it worked out much more cost effective than booking direct. The booking went through but ended up as pending. I waited almost 2 hours downstairs whilst they were trying to ascertain and confirm my booking. The online system is not quick so please book ahead!!!! By the time I got into my room it was already 20 past midnight on the following the day. Only after paying again!!! The room itself was very impressive, bathroom And provisions were up to scratch and the decor and atmosphere were above par. The AC in my room 321 was not chilling at all but this was soon rectified with a fan so I won't complain further there. The complimentary breakfast is up to speed Ashame the wi-fi wasn't! All in all I thought my stay here could have been better but it does tick a few boxes. 50 50 about coming back!! Jase

"Home away from home!"

5
04/04/2017

It was a great experience altogether. The staff right from the door man, to the front desk, the housekeepers and staff at the restaurant were very helpful. No internet issues but the IT technicians were available to assist with login hitches and maintenance was on call as well when needed. Great atmosphere for business and leisure!

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Olufemio321, On behalf of the Management and Staff of Best Western Premier Accra Airport Hotel, I would like to thank you for taking the time to review our hotel. We are delighted to read you enjoyed your stay at our hotel and the services we provide, highlighting your appreciation in particular for the assistance you received from our dedicated staff. Our staff take their role in the industry very seriously and always strive to guarantee a 100% guest satisfaction. Please be assured that your feedback in regards to the service provided is our best motivation and your positive comments will be shared throughout the hotel to remind the staff that someone has noticed their good work and to encourage them to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you back to our hotel during your next visit and aim to make your stay more enjoyable than the previous one. Kind regards, Kwame Hagan Digital Marketing Executive

"Awesome Hotel"

5
04/04/2017

I stayed at this hotel for two days in February 2017. The quality was awesome; spacious and clean rooms, friendly staff, free high speed internet. If you're for leisure, the pool might not appeal to you that much since it isn't that big. However, if you're for business, trust me you're going to enjoy every bit of your stay. Overall, my stay was fun.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Bismarkb185, On behalf of the Management and Staff of Best Western Premier Accra Airport Hotel, I would like to thank you for taking the time to review our hotel. We are delighted to read you enjoyed your stay at our hotel and the services we provide, highlighting your appreciation in particular for our spacious and clean rooms and free high speed internet. Our staff take their role in the industry very seriously and always strive to guarantee a 100% guest satisfaction. Please be assured that your feedback in regards to the service provided is our best motivation and your positive comments will be shared throughout the hotel to remind the staff that someone has noticed their good work and to encourage them to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you back to our hotel during your next visit and aim to make your stay more enjoyable than the previous one. Kind regards, Kwame Hagan Digital Marketing Executive

"Great location and service"

5
22/03/2017

Very close to the airport and close to my meetings, so the location cannot be better for me. I was quite intimidated by the craziness outside the airport - two men tried to grab my luggage and take me to their cab but I refused and called the hotel. Pickup was arranged very quickly and I was able to get to the hotel safe and sound. Hotel staff was helpful and friendly. Rooms are reasonably priced. The hotel itself is very standard business hotel - I find the room quiet and spacious. Restaurant offers a wide variety of food. Overall I think it's a great hotel for business travel.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Doggfrenzy, On behalf of the Management and Staff of Best Western Premier Accra Airport Hotel, I would like to thank you for taking the time to review our hotel. We are delighted to read you enjoyed your stay at our hotel and the services we provide, highlighting your appreciation in particular for our swift airport pickup, wide variety of food, spacious rooms, and how helpful and friendly our staff were. Our staff take their role in the industry very seriously and always strive to guarantee a 100% guest satisfaction. Please be assured that your feedback in regards to the service provided is our best motivation and your positive comments will be shared throughout the hotel to remind the staff that someone has noticed their good work and to encourage them to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you back to our hotel during your next visit and aim to make your stay more enjoyable than the previous one. Kind regards, Kwame Hagan Digital Marketing Executive

"Good Hotel but over priced"

3
27/11/2016

Nice quite location not that far from the airport. Large room and bathroom, Friendly staff at reception. Medium size pool and small bar good enough for a drink in the evening ( But a very slow service) not new if you already have been in west africa. In all the hotle is good but over priced EUR 190,00 ( not worth the price)

"Rude security, Nice rooms"

3
17/11/2016

(At night) Had an issue with the security man who abandoned his security post to go sleep and kept us waiting outside the gate for over 15mins. Aside that, the rooms are nice and clean. Room service is good aswell.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear April, On behalf of the Management and Staff of Best Western Premier Accra Airport Hotel, I would like to thank you for taking the time to review our hotel. Your review confirms how you want the best for us and yearn to see us stay in business. Our overriding objective is to provide exceptional services to our guests at all times so we very much appreciate your feedback. Please accept my sincere apologies for what happened at the gate. I would appreciate it if you could please provide us with the name of the said security man, as well as the date and time this happened. This will aid management look into the matter and take the necessary action so that it doesn't happen again. We look forward to welcoming you back to our hotel during your next visit and aim to make your stay more enjoyable than the previous one. Once again, thank you for your feedback. Kind regards, Kwame Hagan Digital Marketing Executive

"great location good staff"

5
17/11/2016

perfect location and great service. clean rooms and hot showers. breakfast decent. what more do you need. prices reasonable for location. free hotel shuttle - arrange with the reception prior to arrival. restaurant offered good food in quiet location - decent wifi

"Nice Hotel but expensive"

3
14/11/2016

The hotel is close to the airport and located in a quiet neighborhood. The wifi is good also. There is a restaurant to offers buffet meals which are generally good and tasty meals. the fresh fruit juice is also good. I understand there is an african restaurant in the premises though I did not go in there. While the room and service in the hotel is good by west African standards, I think the price is on the high side, while food is also expensive. If you are in Accra on short business stays, this hotel is good for you.

"Improved"

3
18/10/2016

The Management and Staff are certainly making an effort to improve not only their service, but attitude towards their guests. Room was well maintained and comfortable. One area where there is still room to improve is the restaurant, but hopefully this will follow.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Karrst, On behalf of the Management and Staff of Best Western Premier Accra Airport Hotel, I would like to thank you for taking the time to review our hotel. Your frequent reviews confirm how you want the best for us and yearn to see us stay in business. Our overriding objective is to provide exceptional services to our guests at all times so we very much appreciate your feedback. As we strive to exceed the hotel's current market positioning in the hospitality industry, we have put in place service improvement measures. We would be glad to have you again in our hotel when next you visit Ghana so that you can have a chance to experience some of the interventions we have instituted. Once again, thank you for your feedback. Kind regards, Kwame Hagan Digital Marketing Executive

"Acceptable"

4
06/10/2016

A hotel with acceptable standards close to the airport. Decent restaurant and good food selection. Close to the airport and offers free shuttle service to and from hotel. Be prepared to wait a while for for this service.... Wifi is good. The room is acceptable. Spacious, place to work and good TV channel selection. Small Gym available but not great. Pool is nice although not much time to enjoy these amenities..... Business trip. Overall a good stay. Price is fair.

"Near to Airport is only advantage"

3
30/09/2016

Stayed for one night, it is near to airport and at a good location. Maintenance of Guest Room is poor, looking like a age-old property. Bathroom has stains of Hard Water, all bath fittings too have stains of salty water. visually can see repair patches on floor. overall interior is not worth for the money.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Hiren_D_A, On behalf of the Management and Staff of Best Western Premier Accra Airport Hotel, I would like to thank you very much for reviewing our hotel. Our overriding objective is to provide exceptional services at all times so we very much appreciate your feedback. I will forward all the issues you have raised to management to inspect the room you lodged and work on the things mentioned. In fact, we have an ongoing service improvement programme in place so we would be glad if you could please consider staying with us again so that you can have a chance to experience some of the interventions we have instituted. Once again, thank you for providing these useful information. Kind regards, Kwame Hagan Digital Marketing Executive

"Good Place"

4
20/09/2016

Decent and lovely place to stay. Though not as good for its price. Good location and proxity to the airport. Good service and good warm people. Rooms are spacious. Water and light is 24h. Free WIFI and shuttle bus from airport.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Spacks1, Thank you for taking the time to provide this great review in relation to your recent stay at Best Western Premier Accra Airport Hotel. We are delighted to know that you enjoyed your stay at our hotel and the services we provide. Our staff take their role in the industry very seriously and always strive to guarantee a 100% guest satisfaction. I will share your comments with the entire team to remind them that someone has noticed their good work and to encourage them to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you back to our hotel during your next visit and aim to make your stay more enjoyable than the previous one. Kind regards, Kwame Hagan Digital Marketing Executive

"Great stay"

5
17/09/2016

Spent about 2 weeks in the hotel. The food menu was very good. It had a good selection of local and continental food. The rooms were clean and luxurious, tea and coffee facilities, shower, good linen. The service is as you'd expect. The swimming pool is private and clean. Had a great stay, 2014

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Nduvho, Thank you for sharing your experience and for taking the time to provide this excellent review in relation to your recent stay at Best Western Premier Accra Airport Hotel. We are so pleased to read that you enjoyed our services and had a superb stay. I will share your comments with the entire team to remind them that someone has noticed their good work and to encourage them to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you back to our hotel again. Kind regards, Kwame Hagan Digital Marketing Executive

"Meeting point "

4
05/09/2016

Have been here several times to meet with business colleagues over some coffee. The staff are polite & friendly with average priced hotel drinks. Chairs and seating area are comfy enough. Be warned, the Internet reception is really bad for most wifi devices, we have to use phones on hotspot. They do provide wifi vouchers for purchase if you prefer.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear SirOwen_ZA, Thank you for taking the time to review our hotel in relation to your recent business meetings with colleagues. We are delighted to know that you were treated politely by our devoted staff. Our staff take their role in the industry very seriously and always strive to guarantee a 100% guest satisfaction. However, we would like to apologize to you for experiencing bad internet connection. The issue you highlighted have been fixed. We look forward to welcoming you back to our hotel during your next business meeting with your colleagues; and we aim to make your meetings more enjoyable than the previous ones. Kind regards, Kwame Hagan Digital Marketing Executive

"A pleasant encounter "

4
02/09/2016

My normal Holiday Inn booking could not be accommodated so the Best Western was recommended ... Well what a surprise they are really efficient including a request for additional admin , the rooms pretty smart the food excellent , you simply have to try their grouper , I had mine with fried rice .... Wow Holiday Inn you could learn here , the transport is great and the breakfast really good ... What a pleasant encounter

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Kevin, Thank you for taking the time to provide this excellent review in relation to your recent stay at Best Western Premier Accra Airport Hotel. We are delighted to know that you enjoyed your stay at our hotel and the services we provide. Our staff take their role in the industry very seriously and always strive to guarantee a 100% guest satisfaction. I will share your comments with the entire team to remind them that someone has noticed their good work and to encourage them to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. We look forward to welcoming you back to our hotel during your next visit and aim to make your stay more enjoyable than the previous one. Kind regards, Kwame Hagan Digital Marketing Executive

"Lovely Place and a satisfying Buffet."

5
24/08/2016

The place is lovely, clean and quiet. It is near the international airport.The service is good the staffs are helpful. Their buffet is satisfying with delicious food and lots of food choices. I hope that the guest can chill out and relax on the pool side late at night but unfortunately they dont allow it after 10PM which is sad.

BestWesternPremier, Digital Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Honmaymor, Thank you for taking the time to review our hotel in relation to your recent stay with us. We are delighted to know that you enjoyed your stay at our hotel and the services we provide. Our staff take their role in the industry very seriously and always strive to guarantee a 100% guest satisfaction. I will share your comments with the entire team to remind them that someone has noticed their good work and to encourage them to do more to ensure that all our valued guests receive exceptional service experience and comfortable stay. The issue you raised with regards to making the pool side accessible to guests for relaxation purposes after 10PM will be forwarded to management to deliberate upon. We look forward to welcoming you back to our hotel during your next visit; and we aim to make your stay more enjoyable than the previous one. Kind regards, Kwame Hagan Digital Marketing Executive

"A Very Wonderful Experience."

5
23/08/2016

It Was Indeed A Very Wonderful Experience For My Son and I On Our First Trip To Ghana. Beginning With Airport Shuttle Pick-Up, Very Courteous Attitude Of The Shuttle Driver and The Very Cheerful and Warm Welcoming Disposition Of The Entire Hotel Staff We Met. All Culminating To The Very Wonderful/Pampered Night and The Smooth/Timely Shuttle Drop-off To The Airport For Our Early Morning Flight Out Of Accra.

"Nice hotel near the airport with very good on-site restaurant"

4
23/08/2016

I only stayed for one night. The hotel is nice looking and the rooms appear clean but a little shabby. The best part of my stay was ordering and eating from the on-site restaurant. I highly recommend the ground nut stew. The hotel staff was very friendly and helpful.

"Stay Experience"

4
22/08/2016

The Best Western Premier Accra Airport Hotel is a nice place to be. They however need to improve on the range of African dishes. They have a beautifully designed swimming pool whose lighting should be improved to encourage evening/night swimming.

"Great Service"

4
04/08/2016

l had a great stay at the Best Western Premier Hotel. One of the new exciting places for me was the Zara Restaurant, had an opportunity to try some traditional Ghanaian food. The Manager was always quick to assist with any problems l would face duing my stay. My room was well cleaned and maintained.

BestWesternPremier, Manager at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Phoebe, On behalf of the Management and Staff of Best Western Premier Accra Airport Hotel, I wish to thank you for taking the time to share your experience of your stay at our hotel with us. We are glad you enjoyed your stay. We are particularly happy that you enjoyed some of our local delicacies at the Mma Zara African Restaurant. We look forward to welcoming you to the Premier Life again soon. Thank you. Emmanuel A.S. Quaye Sales and Marketing Manager

"Best Airport Hotel in Accra"

5
31/07/2016

We spent three glorious nights in this fabulous hotel during the Valentine's weekend. We also had a family gathering for 50 people organised by the hotel. The suite we stayed in was first class. Extremely spacious, comfortable and very well decorated. We had family staying in a standard room and it was equally high in quality and comfort. The gathering was very well organised, held in a beautifully decorated room with exceptional food, wine and entertainment. The hotel staff were extremely welcoming and professional. We also had the pleasure of meeting the owners who made sure we had a great event and all our needs catered for. This hotel exceeds all expectations and we would highly recommend it for anyone staying in Accra airport residential area.

BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Valued Guest, Thanks a lot for taking the time to provide this excellent review relating to your recent stay our property. We are extremely happy that you found your stay to be glorious. We are equally happy about all the positive comments you have made about our services. We will share your comments with the entire team to remind them that someone has noticed their good work and to encourage them to do more to ensure that all guests receive exceptional service experience and comfortable stay. Thank you. Sincerely, EAS Quaye Sales and Marketing Manager +233204335520

"Two nights in Ghana"

2
22/06/2016

This was not a good experience and the rooms (bathrooms were not upto normal standard and had to change rooms three times in the middle of the night) first room was not made up from a previous guest second room had no shower handle and finally just accepted a room with a very small bath but could at least shower. The management and staff were very friendly and helpful in the end but felt that this is not the standard expected from an international hotel.

BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear William, Thanks a lot for taking the time to review us in relation to your recent stay at Best Western Premier Accra Airport hotel. We are aware that you indicated that you did not have a good experience and that some aspects of our service were below your expectation. Our overriding objective is to provide exceptional services at all times so we very much appreciate your feedback. In fact, we have an ongoing service improvement programme in place so we would be glad if you will consider staying with us again so that you can have a chance to experience some of the interventions we have instituted. Once again, thank you for the feedback. You may contact me directly via email: [email protected] should you wish to discuss anything. Yours sincerely, Emmanuel AS Quaye Sales and Marketing Manager

"Misguiding information to charge extra-costs"

1
20/06/2016

Our partner company had managed the booking for a business stay at Best Western - due to miscommunication, we were not informed about additional costs of early check in/ late check out, and were billed 100 USD for having stored luggage in our room instead of the storage room for 2 hours before official check in time. Even upon specific inquiries regarding the check-out time, the hotel staff assured that 'any time was possible' and withheld information that additional costs would be incurred for late-check out (100 USD again). This proves inflexibility to accommodate customer needs and includes misguiding clients in order to charge extra costs.

"EXPERIENCE AT BEST WESTERN PREMIER, ACCRA"

1
14/06/2016

Not Very Good. The Hotel Needs Serious Revamping And Bright Coloured Decor. Dark Decor Gives It A Very Dingy look. Breakfast Buffet needs an improved spread. Best Western Premier , Deira Dubai is Far Superior and was my Reference to have chose this Property in Accra.

"Good, comfortable hotel for a short visit"

4
14/06/2016

Room was comfortable, wifi fine, bar open 24/7, staff were very helpful, breakfast was good and the hotel has hourly shuttles to the airport (just 5 mins away). A good hotel for a quick visit to Accra.

"The hotel to be in Accra "

5
09/06/2016

Best Western Accra is excellent, I spent a week here on Business and I was not only excited but very pleased with the attention to detail and the effort the staff put to make my stay pleasant. The internet is fast and the rooms are nice and clean. The restaurant staff were also very nice and helpful. Good was great too. Thanks to Best Western, my stay in Accra was complete

"Showing improvement"

3
30/05/2016

There appears to have been a real effort to improve the experience at the hotel. Staff this time were friendly and helpful. Restaurant is improving, but still has some way to go to meet the quality of other hotels. The big let down is still the rooms, which are in need of some maintenance.

"NICE STAY"

5
29/05/2016

The hotel is located at a very good environment, their staff are very friendly and I really enjoyed my stayed, would not hesitate to tell friends about this property and will love to return there soon

"Nice business hotel"

4
28/05/2016

Stayed here for a week and found it to be good overall. Very friendly and helpful staff, good food at the on-site restaurant and a nice bar in the lobby area. The rooms are comfortable, however they could do with a little more maintenance and care. In my room the bathroom could have done with a proper deep clean. The beds are comfortable and linen is clean and fresh??

"Amazing Business Destina"

5
24/05/2016

I visited Best Western Accra for a business training and it was an awesome experience. Front line staff were very friendly and professional. The room was also nice and cozy and relaxing too. It's definitely the ideal place to be for business and pleasure.

"Choose Best Western Premier for A Delightful Experience"

4
18/05/2016

I was really impressed at my recent stay at Best Western Premier Hotel. Great customer service and room are very good. Has all the facilities needed for an excellent hotel like gym, free wifi, room service laundry, just to mention but a few. Quiet environment.

"Exclusive hotel in the heart of Accra's airport"

5
16/05/2016

Stayed at Best Western Accra recently and I can say this is one of the best hotels in Accra. The room was very clean and fresh and had the feel of a 5 star service. The restaurant food was also very great. I loved the live cooking and the restaurant staff were warm and pleasant. I will definitely book again. Keep up the good work

"Workshop in Best Western Premier Hotel"

5
27/04/2016

The conference room and syndicate rooms that were booked for the hotel were good. We were able to work well with staff whenever we needed anything changed or added. The staff were very accommodating and nice to work with. The refreshments were served on time and were great.

"Choose this hotel for excellent conferences"

5
20/04/2016

Great hotel to choose for conferences. The hotel had all the facilities we needed for our conference. Good WiFi internet, big screen LCD projector and the sound equipment was superb. We did not have to worry about the little details to make our program a success because the staff at Best Western went the extra mile to ensure that every aspect of our event was taken care of. The food was great too

"Lower your expectations"

3
19/04/2016

This is a decent hotel that is clean and safe, but the service is quite unreliable. When I arrived, they first put me in a room with no shower or telephone, then moved me to another room, and then tried to move me again due to problems with entering the room into the "system." Ultimately they let me stay in this room, but negotiating to stay and be able to shower and go to sleep after a long flight is pretty much the last thing one wants to do after traveling for 20+ hours. Other surprises included a hotel pickup driver who was eventually found hiding in the dark parking lot upon arrival, a visit from housekeeping at 7am on Saturday, and a reception that may or may not answer the phone. No serious problems, but just go in not expecting attentive service.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Sophie, Thank you for choosing to stay at Best Western Premier Accra Airport Hotel, and for taking time to review us. We would like to apologize for not fully meeting your expectations with regards to service delivery during your last visit from the 11th to 16th April, 2016. We acknowledge the service glitches mentioned in your comments and have thoroughly investigated the issues raised and taken the appropriate action. We therefore assure you that these anomalies will not be experienced during your next visit. Once again, we are deeply thankful for taking time to bring these issues to our attention. We look forward to welcome you again to our hotel. We look forward to welcome you back to experience the premier life. Yours Sincerely, Dora Padi

"ok hotel, nice rooms, service was ok-ish"

4
18/04/2016

The hotel is close to the airport which is useful if you organize a workshop in Accra as we did. Airport transfer is included which is commendable as well. Rooms are nice and have all the amenities you would expect from a hotel of the standard, including a desk to work. Bathroom is ok, but my shower hose had various leaks and water was all over when I tried to shower. I asked for it to be repaired which did not happen during the 5 days I was there. Staff was ok friendly, but reception was quite a mess checking in our workshop participants (several guests were told there was no room for them, some even had to go to another hotel--of course we had sent the booking request ahead of time). Quite embarrassing for the organizers to be honest! Internet works very well! Breakfast is very nice! There are two restaurants on the compound, the African is very nice and less expensive than the main one. Food for the workshop was served as buffet and so-so. The pool area could be quite nice, but seems totally abandoned--why? In general too expensive for what it offers.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Claudia, Thank you for taking time to write a review on your recent stay at Best Western Premier Accra Airport Hotel. We do appreciate your positive remarks with particular reference to the internet, the rooms and airport transfers, the food as well as the swimming pool. We would however like to apologize for the bathroom leakage and the delay in responding to your complaints. The hotel usually has a prompt response time which is strictly adhered to. Moreover, your complaint about transfer of your guests to a different hotel due to overbookings is well noted. Usually some of these situations are properly communicated to the event organizer for proper coordination. We will use all the information you have provided to improve our overall service delivery processes. Thank you once again. We will be pleased to welcome you again. Yours Sincerely, Dora Padi

"Best hotel in Accra "

5
13/04/2016

Best Western is one of the best hotels in Accra. Nice ambiance, swimming pool and gym. And it is very close to the airport too. Very lovely hotel. I enjoyed my stay and will definitely visit this hotel again.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Guest, Thank you for your complimenting words. We are glad that you chose to stay at Best Western Premier Accra Airport Hotel and also for sharing your wonderful experience with other travelers. We look forward to welcome you again soon. Yours Sincerely Dora Padi

"Most horrible experience "

1
10/04/2016

We arrived on 20th of April around 9pm Rooms were not correct we upgraded and paid 50dollars more per night Yet still we did not have our rooms for more then 2 hours. All rooms shown were faulty. The rooms finally given had a smell but we had no choice and there was no apology at all nothing to even make you feel that they cared

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Guest, Thank you for taking the time to review Best Western Premier Accra Airport Hotel. We appreciate your opinion shared; unfortunately this does not represent the services we usually provide our esteemed guests. We at Best Western Premier Hotel maintain high standards in terms of facilities and services. We will appreciate it if you could contact us directly with some more details about your stay (name / date) on [email protected] We would like to assure you that your future visits to the hotel, will be even more exceptional. Yours Sincerely, Dora Padi

"Great food and staff. Annoying having the power cut out from time to time"

3
26/03/2016

Good food at the hotel. Very much enjoyed it, and the staff working there. The dining had a few days live band playing. The power could cut out up to 3-4 times a day, however the band would still be playing ;)

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear ChrisAD2, Thank you for taking time to share your experiences at the Best Western Premier Hotel. We are glad that you enjoyed the food and music as well. We would however like to apologize for the intermittent power outage; the hotel has provided alternative measures to ensure a smooth transition from the national grid. We look forward to hosting you in our hotel again.

"Very nice option near the airport"

5
25/03/2016

Clean rooms, hot water and very professional staff. The breakfast options were plentiful -- lots of fruit and veg, not just pastries and coffee. But for other meals food was so-so and way overpriced. Also, the free wi-fi didn't work most of the time in my room -- I had to come down to the lobby, which was a bit of an inconvenience. But overall I was happy with my room and the service.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear MelSoul, We would like to express our appreciation for taking time to review the Best Western Premier Accra Airport Hotel. We appreciate your kind words regarding the professionalism of the staff as well as the meals. Our team is also happy to read that you appreciated the rooms and the entire service. Thank you once again. We look forward to welcoming you back soon.

"Anything but Premier"

1
23/03/2016

This was my first visit to Accra and first stay at a Premier property from Best Western. Thankfully it was a short trip. The disappointment started when reception could not locate my reservation. Then I discovered that the shower head was broken when I was ready for a refresher. I did not ask for a different room. The restaurant food was mediocre at best. As I didn't get a chance to leave the hotel between meetings, either the food or facility lead to some unpleasant bathroom visits later the next day. Quite unusual for my iron plumbing which rarely goes Vesuvius across my extensuve African and world travels. Even a quick respite to the lobby bar on two occasions was shortened by a dizzying overhead light on the flashing fritz. However, the WiFi was excellent. If it weren't for the outrageous room rate, I'd have some sympathy for the ample staff and give this place a 2 instead of 1.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear DHR, Thank you for taking time to share your experience at the Best Western Premier Hotel. We appreciate your complimentary remarks about our wifi, we would however like to apologize for not meeting your expectation with rooms allocation, bathrooms and the food as well. We would like to assure you of a more memorable stay on your next visit. Thank you once again.

"best destination"

5
20/03/2016

i enjoyed my overall sty at this hotel. very close to the airport in a serene area. i enjoyed every it of my stay, from courteous staff to great food. they have a little gym but was surprised at the variety of equipment available. the rates were much better than other four star hotels in Accra with the kind of cozy rooms they offer.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Kirsty K It was great hosting you at the Best Western Premier Accra Airport Hotel. Thank you for taking time to share your amazing experiences with us and the rest of the world. We are glad you enjoyed your meals and our rooms as well. We will be looking forward to welcoming you to our hotel again and we will surely exceed your expectations. Thank you once again. Yours sincerely, Dora Padi

"Average Airport Hotel"

3
14/03/2016

I would say this would be fairly typical for an airport hotel. It was busy and the service was average overall. We checked into our room and it was extremely hot and requested multiple times to have someone check it out with no response. We were ready to go to sleep later and they then said they had to move our room. After we had this figured out, our room was good, nice bathroom and quiet. We did end up meeting a few employees that were very nice and helpful, but again overall experience was typical for an airport hotel being about average with everything.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Forrest, Thank you for taking time to review our hotel. We would like to apologize for the mishap regarding the temperature of the room. We do appreciate the fact that you met some members of staff who were helpful. The issues raised are being worked on and we would like to assure you that on your next visit, service will exceed your expectations. Looking forward to welcoming you to our hotel once again. Yours sincerely Dora Padi

"Best Western Accra Airport Hotel"

4
09/03/2016

Excellent and friendly overall experience. The staff were very helpful. Airport shuttle was made available both ways. This provided a lot of safety comfort for me as a first time traveler to Accra. Nice quiet and decent neighborhood. The room was clean and internet worked well. Will come in highly recommended

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Daniel R. We at Best Western Premier Accra Airport Hotel are delighted you had a great experience at our hotel and our team is thrilled to hear your comments. Thank you so much for your recommendation and we hope to welcome you back again soon. Yours Sincerely, Dora Padi

"Pleasantly surprised"

4
04/03/2016

I recently stayed at the Best Western and was pleasantly surprised by three important aspects of any hotel; the hospitality, the cleanliness and food. The staff was most welcoming, polite and efficient . The room was clean and well maintained except for one light bulb that did not work. I had one really lousy meal, the chicken thighs, but other than that the food was edible with plenty of fresh fruit and vegetables available at the buffet. Would I go back to the Best Western? Absolutely.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear DebbieTW It was a pleasure hosting you at the Best Western Premier Accra Airport Hotel. Thank you for taking time to share your experiences with us. We would also like to take the opportunity to apologize for the meal that did not go well; on the other hand, we are glad you enjoyed the rest of your meals at the hotel. We will be looking forward to welcoming you to our hotel again and we will surely exceed your expectations. Thank you once again. Yours sincerely, Dora Padi

"Improving since last time"

4
26/02/2016

Another business trip and I must say pleasantly surprised by improvements at this hotel . Wifi much less problematic , and bathroom this time much less of an issue. Replacing bath tub with impossible door with shower cubicle was a good move (although the shower cubicle eventually overflowed due to poor drain) .

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Thank you for using Best Western Premier Accra Airport Hotel once again and for sharing your pleasant experiences. We are glad you appreciate efforts to exceed the expectations for our guests. We look forward to welcoming you our hotel again. Yours Sincerely, Dora Padi

"Disappointing stay"

2
20/02/2016

The first time I've stayed in this hotel and I found it very disappointing. The shower had no hot water, the shower door did not seal properly resulting in water all over the floor, and not all bathroom lights were working. Two of the nights I found no towels or soap in my room, and had to call house keeping twice, with no luck, only after I went down to reception was it resolved. Wifi signal is poor, and keeps disconnecting

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Emma J Moseley Thank you for taking the time to review Best Western Premier Accra Airport Hotel. We appreciate your time taken to share youropinion and would like to apologize for not meeting your expectations. The issues you highlighted regarding the bathrooms have been fixed. The service issues raised will also be used as a training tool for the staff. Please be assured that your next stay at Best Western Premier Accra Airport Hotel will be excellent and will exceed your expectations. Yours Sincerely, Dora Padi

"Poor Infrastructure and Service"

1
17/02/2016

I visit Accra several times a year on business and it is a great city and wonderful people.I usually stay at the Holiday Inn but somehow landed up at the Best Western. I started of in a room on the first floor. No hot water and the weirdest bathroom setup ever. Was kindly moved to new room - "upgraded". Great, hot water but A/C not working. Called, went personally to reception no result. After 4 days still no A/C. Ordered room service. Order delivered after I had to call to remind them about my order after an hour. Food cold, no salt on tray. Complained and an hour later someone deemed it fit to pick up my tray to "re-heat' it. The toilet was breaking away from the wall and would not flush properly. 1 out of 3 lights in the bathroom was working. This may be an energy saving activity as the 1st room I was in had the same problem. The wifi is spotty at best. Find me at the Holiday Inn next month.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Alliencat, Thank you for taking the time to review Best Western Premier Accra Airport Hotel. We appreciate your opinion shared and would like to apologize for not meeting your expectations. The issues you highlighted regarding the rooms will be fixed as soon as possible. The service issues raised will also be used as a training tool for the staff. Please be assured that your next stay at our hotel will be excellent and will exceed your expectations. We hope to see you at Best Western Premier Hotel next month. Yours Sincerely, Dora Padi

"Swift service"

5
16/02/2016

My team and I visited best western are recently, and we were impressed with the staff at the front desk, check in was swift. Enjoyed their breakfast with loads of variety and a local dish was also on the buffet. Will definitely visit this hotel again.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Bartenders Guild, Thank you for choosing Best Western Premier Accra Airport Hotel and for sharing your pleasant experiences. We are glad you appreciate efforts to exceed the expectations for our guests. Your comments will be shared with the whole team to inspire them to serve our guests better. We look forward to welcoming you and your team to our hotel again. Yours Sincerely, Dora Padi

"Nothing changes"

2
16/02/2016

Stayed on a business trip in December. Still the same old poor service and unfriendly staff. Restaurant is picking up, but needs some real management changes to make a difference it seems. Rooms are always look as if they need an upgrade or need of repair, especially the bathrooms. It would help if they sealed off the baths correctly and stopped water flowing all over the floors.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Karrst, Thank you for taking the time to review Best Western Premier Accra Airport Hotel. We appreciate your opinion shared and would like to apologize for not meeting your expectations. The issues you highlighted regarding the rooms and bathrooms will be worked on as soon as possible. Please be assured that your next stay at our hotel will be excellent and will exceed your expectations. Yours Sincerely Dora Padi

"They call themselves "Premier" but they don't know what that means other than "Expensive""

3
09/02/2016

This is a very average hotel. (For Americans, think "roadside motel" quality that needs A LOT of renovation and updates.) For local people, the hotel has quite a bit of prestige, so be prepared to pay higher prices for services if people find out you are staying there. Worst example: I asked the hotel to call a taxi for me to go 2.5 hours to Elmina. I had researched the price in advance and expected up to 250 cedi. After about 45 minutes, a driver showed up and quoted me $40 US plus fuel. I thought this was reasonable as it was in line with 250 cedi. Upon arrival in Elmina -- and after a 100 cedi stop at the gas station -- the driver said he quoted me ONE HUNDRED FORTY US DOLLARS. I misunderstood him at the hotel, which is understandable since $40 plus fuel was in line with my expectation and $140 plus fuel is absurd. When I asked the driver how this could happen, he said that he was a "private car" hired by the Premier Best Western. He was not a taxi at all - even though I asked the hotel for a taxi! His assumption was that as a guest of the Premier Best Western, of course I could afford to pay 3x the fair price. I blame the hotel for this. Other than getting ripped off by this driver, the front desk receptionists were very nice and the airport pickup was seamless.

BestWesternPremier, Senior Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Alyssa, Thank you for choosing Best Western Premier Accra Airport Hotel as your preferred hotel . We are sorry such an unfortunate incident of being overcharged by an external car hire driver happened during your stay at our hotel; we apologize for the inconvenience this may have caused. The designated employees are being trained to ensure that this incident is not repeated. On the other hand we are grateful that you appreciated our customer service during airport pick up and check-in. Thank you once again. Yours Sincerely, Dora Padi

"Warm welcome"

5
09/02/2016

When i arrived, I had a very warm welcome. Rooms are very nice, and the hotel is doing a lot of effort to raise there standards. They are doing a lot of investments to please the customer... The swimming pool is not that big, but very nice, quite en peacefull

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Svandehoute, Thank you for choosing Best Western Premier Accra Airport Hotel and for sharing your pleasant experiences. We are glad you appreciate efforts to exceed the expectations for our guests. Your pleasant comments will be shared with the whole team to inspire them to serve our guests better. Thank you once again. Yours Sincerely, Dora Padi

"Real home away from home"

5
08/02/2016

Attendants are very nice people. The rooms are neat, tidy and cool with wonderful views Food is excellent, come with varieties and served hot Located at Accra residential area, Accra, about 6 mins drive to the airport

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Agaidoo, Thank you for sharing your wonderful experience with us. We at Best Western Premier Accra Airport Hotel are delighted you enjoyed your stay at our hotel. We look forward to welcoming you to our hotel again. Yours Sincerely, Dora Padi

"Poor service"

3
07/02/2016

An ok hotel, but for the poor sevice delivery if you have issues in your room. @ $ 220 a night, I expect service and certain things in a room. After speaking to the front desk 5 times, they still didnt fix key issues in room, NO Internet, Safe not working, Etc. . On the 6th time to the desk and manager, I front the desk and hear another gentlemen also not happy with no service.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Geoff P, Thank you for choosing Best Western Premier Accra Airport Hotel as your preferred hotel and for sharing your feedback. Kindly accept our sincere apologies for the experience encountered with regard to customer service at the front desk, internet and key not working. Please be assured that your concerns have been discussed with the respective team members and is being worked on to avoid future occurrence. We trust that this incident will not impair your perception of our service standards and will give us another opportunity to serve you again. Thank you once again. Yours Sincerely Dora Padi

"Very average hotel"

2
27/01/2016

Stayed at the hotel for three nights. My experience was that the hotel is very average. The only thing that stuck out was the service was below average. Wifi didn't work during my stay. My room was large but rather worn.

BestWesternPremier, Senior Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Niklas V. Thank you for taking the time to review Best Western Premier Accra Airport Hotel. We appreciate your opinion shared and would like to assure you that the wifi is seriously being worked on. Please be assured that your next stay at our hotel will be excellent and will exceed the luxurious service our esteemed guests' experience. Thank you once again

"Average Hotel"

3
18/01/2016

Suite rooms are nice. Beds are comfortable. My qualms here are that there is no stand up shower, its a jacuzzi and if you want to have a traditional shower, you have to hold the shower head which is sort of a bother! Buffet Restaurant-food quite basic, limited choices and if you had the buffet on 2 consecutive nights, you would be able to more or less predict the food. We had noodles that were there for the 2 nights that tasted suspiciously similar to instant noodles. Ala carte menu: I got sick after having the pizza I don't know whether it was bad cheese. This hotel really needs to up its game on the food department, its really sad how the food is below standards.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Prital N, Thank you for taking the time to share your experience of your recent stay at BEST WESTERN PREMIER Accra Airport Hotel with us. We are pleased to know that you appreciated our nice rooms and comfortable beds. With regards to the traditional shower, we do have rooms with shower upon request. I am sure we will be able to accommodate your requirements as far as the shower is concerned. We also apologize for not meeting you expectations in the food department. These comments will be used as a training tool in that regard and we assure you that you will have a much better experience during your next visit. Thank you once again. Yours Sincerely Dora Padi

"MY STAY AT BEST WESTERN PREMIER, AIRPORT HOTEL , ACCRA, GHANA"

3
17/01/2016

The staff is very hard working, professional and friendly. The food at the restaurant is very good , but a little pricy. Very convenient access to the airport and the capital City of Accra. Clean rooms and overall reception area.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Suhnoon A It is a pleasure to know that you enjoyed the Premier Life with our professional and friendly staff as well as great food. Thank you for sharing your experience with us and the rest of the world. We look forward to welcoming you to the Best Western Premier Hotel on your next visit.

"POOR RESTAURANT SERVICE"

3
04/01/2016

I am extremely disappointed at how I was treated at the restaurant, long service customers are to be given preferential services especially when it is at no cost to the hotel. The reaction of the kitchen and front desk officer on the morning of the 27th while checking out was totally distasteful, Internet connection was extremely erratic. Although ambience, fittings and other amenities were perfect. However, it's the small things that matter the most in hospitality. I didn't enjoy my last moments in the hotel

BestWesternPremier, Dora Padi at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Opeoluwa, Thank you for taking time to rate BEST WESTERN PREMIER Accra Airport Hotel. We would like to apologize for not exceeding your expectations during your recent stay at our hotel. Your comments have been well noted and will be used as input in our constant improvement programme for our front office and restaurant staff. The internet connection issues are also being worked on. Thank you once again.

"nice hotel, great location and friendly staff"

4
28/12/2015

stayed here while on business, decent hotel, staff were very friendly and the hotel is clean and tidy. the rooms could do with a slight upgrade in certain areas but overall good hotel. food here is very nice but room service took about 1 hour to come which by the time it came inwas nearly sleeping

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear David M. Thank you for sharing your experience at BEST WESTERN PREMIER Accra Airport Hotel. Your kind comments are really appreciated and we are glad you enjoyed your stay with us. Your complaint about room service delay is well noted. Thank you for bringing it to our attention. The gaps that your feedback has highlighted have been carefully noted and we assure you the necessary steps will be taken to avoid re-occurrence.

"Plenty to do yet"

3
04/12/2015

What a mixed experience. Staff throughout we're really friendly when in action. Room was comfortable and clean. Breakfast is ok but dinner leaves something to be desired. WiFi quality is very poor. Small things need to be improved - laundry one day late, always had to ask to have room cleaned and then ask for shampoo, spent one day with a nightclub light only in bathroom and so on. Good business centre - well good internet access. Work on the little things and it will be much better.

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Beahive, Thank you for sharing your experience regarding your recent stay at our hotel with us. We are glad that you enjoyed the Premier experience of our rooms and services. The service lapses you pointed out are being worked on and we will certainly convert your experience to the star rated services on your next visit. Thank you once again.

"Near the Airport, a good quality Hotel"

4
02/12/2015

A good quality place near the airport. When I was staying there, the Nation Soccer team as there. That gives a idea of the rank of the hotel in Accra. In details it has its weaknesses. Empty batteries in the remote, nobody to fix it. Bad light in the bathroom. A shop in the lobby which mainly answers "We just ran out of it" (battery and airtime)

BestWesternPremier, Senior Sales Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Gerhard T. Thank you for rating our hotel as good quality and highly ranked. We are really humbled. Be assured that necessary steps have been taken to sort out all the issues you highlighted. Thank you once again and looking forward to welcoming you to our hotel on your next visit.

"Tardy free shuttle!"

3
27/11/2015

Clean/Fantastic breakfast included. The shuttle is totally unreliable. Arrived at 8:30 p.m. and was finally picked up at 10:50 p.m.. I had called hotel 3 times and another chap who was also waiting had called 2 times. They were always "on their way". Hey! They are only 5 minutes from the airport! Hotel is good but arriving from International flight at 8:30 and waiting that long is unacceptable! Honesty does matter!

"still some details to improve for a good 'business stay'"

3
23/11/2015

This is the 3rd trip this year stay at Best Western Premier Accra airport Hotel , a very convenient and what you expect from a Best Western . Well, there are some room to improve , especially for the brand of a Best Western and for a business hotel of this price category . - The internet (wireless) is throughout appalling , and during this years stay , I have only been able to connect to lobby WiFi (different ) or through the cable in the room. - The bathroom light is more like a nightclub: whereas that can be good some days , I prefer to face the truth in the bathroom before other do On my last stay there were also some concerns on the room cleaning , but generally it has been ok.

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Thank you for your comments regarding your recent stay with us. I do apologise that we did not meet all your expectations but we have taken all your comments on board and we are currently working on improving all the areas you have mentioned. I can assure you that your next stay with us will be a more enjoyable one. Thank you once again Yours Sincerely, Cindy Odoi-Akersie

"Good hotel - staff very welcoming. Facilities could be improved"

4
22/11/2015

Syated 4 nights while on business in Accra. Location relative to airport is great - and hourly shuttle service. All the staff were welcoming, friendly and helpful at all times. Breakfast efficient, and buffet in the evening very good. I had a excellent sized room and massive bed on first floor. Aircon working very well. But Wifi seemed very poor - fortunately there was a ethernet connection, and I had a simple travel router so no problem with internet access. The bathroom was very sub-standard (no shower curtain, one light not working, floor badly marked, bath overflow detached... needs improving!).

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Ralph, Thank you for sharing your experience with us regarding your recent stay at Best Western Premier Accra Airport Hotel. For all the issues you have mentioned, we are currently working on them to ensure that all our guests' have an enjoyable, memorable stay with us. I look forward to welcoming you to the Premier Life once again in the near future. Yours Sincerely, Cindy Odoi-Akersie

"Great internet, away from traffic jams"

4
17/11/2015

Very convenient hotel located close to the airport with great internet and modern, clean rooms. Many companies/UN/NGO's are now based in this area so its a great place to book for not getting stuck in Accra traffic, which can be a nightmare.

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Thank you for such positive comments. Comments like this motivate us to continuously deliver excellent services as expected. I look forward to welcoming you to the Premier Life on your next visit. Thank you once again. Yours Sincerely Cindy Odoi- Akersie

"An improvement"

3
27/10/2015

Stayed one night in September. The breakfast was an improvement on past experiences, but services is still slow to no show. However the rooms are still in need of repair, broken mirror and loose fittings in the bathrooms. Staff are do not make one feel welcome as other hotels in Accra.

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Karrst, Thank you for giving us your comments regarding your recent stay with us. comments like this help us to continuously improve on our services. it is worth noting that you have seen an improvement in some areas of our service delivery and we are currently working on all the other areas to ensure that every guests' stay is a pleasant, memorable one. Yours Sincerely, Cindy Odoi-Akersie

"Perfectly Practical"

4
09/10/2015

The hotel is well located, close to airport, clean rooms, good breakfast buffet every day. Receptionists helpful, all staff friendly. Service in restaurant had slipped slightly since last stay, but still good. A short walk away from Azmeera restaurant which does excellent Ghanaian cuisine.

BestWesternPremier, Senior Sales and marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Julie M, thank you for such positive comments. comments like this motivate us to do even better. we have taken your comments regarding our restaurant service on board and we are currently putting measures in place to ensure best service standards. I look forward to welcoming you once again to the Premier life in the near future. Your Sincerely, Cindy Odoi-Akersie

"The Best place to be when am in accra"

5
29/09/2015

Best Western Premier is certainly the best place to stay. Good location from the airport. Wonderful staff and really good services. Will always stay here whenever am in accra. Love the view, the restaurant and most credit goes to the staff

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Charles, Thank you sir for sharing your wonderful experience regarding your recent stay with us. We are very grateful and will continue to offer exceptional, quality service to ensure all our guests have a memorable experience with us. Thank you and I look forward to welcoming you once again to the Premier Life. Yours Sincerely, Cindy Odoi-Akersie

"Useful and comfortable"

3
26/09/2015

Proximity to Accra's airport and business sectors was a useful plus.Service was solid, with the folk in the restaurant making special effort. TV channels were sometimes fuzzy, internet was fine after some initial poor signal which was quickly attended to. Nice areas to sit and work outside and a ueful fitness centre

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Thank you sharing your experience with us regarding your recent stay with us. We pride ourselves in offering excellent service and quickly attend to concerns and queries as you experienced. Our prime objective is to ensure 100% customer satisfaction and comments like this help us identify areas that need improving and improve accordingly. I can assure you that on your next visit, there will be clarity with the TV channels as we are currently working on it. thank you once again and I look forward to welcoming you again to the Premier Life in the near future. Yours Sincerely, Cindy Odoi-Akersie

"Visiting Ghana accra"

4
19/09/2015

This hotel is ok. Not impressed with the policy. I had booked and paid for a room 2 months before arriving there was no problems here. As the aircraft arrived at 6.30 am in the morning I arrived at the hotel to book in no problems. They said the room would be ready at 12.00 noon. As I had been up all night and wanted to have the room the cost was $83 U.S.. I paid the money so I could have a sleep the room was already made up I fell that this is a rip off. Also the hotel staff that clean the rooms start knocking on your door at 8 am to clean the rooms. I have stayed at a lot of hotels they usually start cleaning at around 10 am. For the price at this hotel the maintance could be better. The shower had a roller missing on the door making it hard to close. The room safe was faulty they said that they would replace it nothing happened in 5 days.

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Robert, Thank you for your comments. I would like to seize this opportunity to explain why we had to charge you the $83. it is the policy of the hotel that early check in will attract an extra cost of $83 as we have clearly stated in the room confirmation letter. Our check in time is 2pm and since you were in at 6.30am and wanted a room there and then, we charged you the extra cost of $83. we have also taken on board your comments and we are putting measures in place to ensure that every guest's stay is always pleasant and enjoyable. Thank you Yours Sincerely, Cindy Odoi-Akersie

"I just love this hotel"

5
18/09/2015

This has been my 6th time of staying in this hotel and I am always in love with the friendly atmosphere. The staff are so professional and helpful and on most of my visits loved the infectious smiles of Richard( too bad I forgot the surname). The meals are so delicious, the rooms impeccably clean. I have been there with my kids on some of my stays and we felt really comfortable so much so that they barely noticed they were away from home. The hotel is also close to key areas such as Ghanas main airport, the Accra Shopping mall among others I recommend this place to all travellers

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Catherine, Thank you for sharing your pleasant experience at Best Western Premier Accra Airport Hotel. it delights us when our guests enjoy and appreciate our exceptional service and comment on it. This motivates us to do even more to continuously excel in what we do best. Thank you once again and I look forward to welcoming you the seventh time to our reputable hotel. Yours Sincerely, Cindy Odoi-Akersie

"The experience worth telling"

4
15/09/2015

It was very wonderful back in Best Western Premier. Being the second time, I can tell you that there is an astronomical improvement from my first time as guest. The serene atmosphere, excellent staff wonderfully attending to every needs of guests with swift and promptness. Meals are very good and suitable for both foreigners and Ghanaians. It is gratifying to remember bed time when you fully relax getting refresh by the morning. if you have found this review for the first 'innocent' time try Best Western Premier and you will tell your own story. Akai Y. Christopher

BestWesternPremier, Senior Sales and Marketing Executive at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review
Dear Christopher, Thank you for such positive comments. Once again sincere thanks for coming back to our hotel to enjoy the Premier life once again. Our guest experience mean everything to us and we continuously improve on our services to ensure that our guests have an enjoyable, memorable experience with us. I look forward to welcoming you again to the Premier life in the near future. Yours sincerely, Cindy Odoi-Akersie