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Best Western Plus Hotel Regency Inn & Conference Centre, Abbotsford

32110 Marshall Road, V2T 1A1, Abbotsford, Canada - See on a map
Best Western Plus Regency Inn & Conference Centre - Hotel Lobby The Best Western Plus Regency Inn & Conference Centre is ideally located in the center of Abbotsford. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Our Abbotsford Airport hotel is the closest hotel to the airport and features a free hot breakfast, two indoor pools and a fitness center. There’s a microwave and fridge in all rooms at our hotel. Take advantage of free Wi-Fi and a family restaurant on-site. Our Abbotsford hotel is close to Abbotsford Regional Hospital and Cancer Centre, Abbotsford Sports and Entertainment Centre and Tradex for your convenience. At our property, Abbotsford accommodations are top quality and the service matches. Our Abbotsford hotel is also close to the High Street Shopping Centre. However, sports are the biggest draw in the region, and we are conveniently near all the top complexes and event centers like MSA, just two kilometers away. MRC is also two kilometers away, the Ag/Rec Exhibition Park is 4. 2 kilometers away, the Sports and Entertainment Centre is just 4. 3 kilometers away, Centre Ice is 4. 9 kilometers away and Great West Fitness is a short drive from our property at 4. 9 kilometers away, too. Visit the ARC, 6. 4 kilometers from our hotel. Tradex Abbotsford hosts business and sporting events year-round. The Abbotsford International Airshow every August always brings travelers to our Abbotsford hotel. Regional staff at colleges, employees of the Corrections Services of Canada (CSC), training and government businesses also draws guests to our property. If you’re in town for business with the Department of National Defense (DND), Pacific National Railway, Orca Airways or another corporation, you’ll feel at home. We are well reviewed on TripAdvisor, won best business in Abbotsford for 2012 with over 30 employees, and won best hotel in Abbotsford Times for 2012, 2011, and 2010. Environmentally sensitive with Green key certification of 4 keys, we offer a great conference room for meetings, small weddings and retreats. Reserve your room at the Best Western Plus Regency Inn & Conference Centre now! Our Crown pool is out of order for restoration, however, the Regency pool is available.

Best Western Plus

Hotel Regency Inn & Conference Centre




Hotel advantages

  • Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • Free parking
    Free parking
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

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based on 1200 guest reviews
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Sleep Quality

"Would never stay there again or recommend it to my dog"

Princess111111, Vancouver 13/05/2022

The staff were all out to lunch messed up my resos of a bunch of rooms 5 times and still didn't get them right. All the staff but one were very rude and none of our cards worked. Rude people there that don't seem to like kids very not kid friendly. Not a place that you can make any noise or talk since everyone can hear you.

"Clean room, friendly staff"

User 08/05/2022

Staff were great, check in was fast and the girl behind the desk were super helpful. Our room was clean and the bed was comfy. My only complaint is that we were able to hear everything in the hallway outside our door. We were in the building across the parking lot from check in, on the second floor, and it was much louder then when we had stayed in the main building in a previous stay. Still it wouldn't stop us from staying again.

"Not a good choice for quality sleep"

907jenny2022, Lacey, Washington 27/03/2022

I experienced noise from kids and adults at all hours of the night. Kids running the halls, Adults down in the common area at 1:45am. While the hotel tried to make it right they admit in their 2nd building (where there is not front desk, just a common area and rooms) that they get noise complaints due to kids. I am a business traveler and rely on at least decent sleep, that was not had here.

, Owner at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel and bringing this to our attention. We apologize for the inconvenience this caused during your trip and if you were not satisfied with the resolution, please call our hotel and speak with Alisha or Sarah. They will make it right for you. Again we truly appreciate your feedback.

"Very helpful staff"

U8452RDadams, Orlando, Florida 13/02/2022

I had an issue with my Priceline reservation not going through, there was a technical error. The front desk clerk Palak was extremely helpful in taking care of the issue, she stayed on the phone for over an hour to get it resolved. The rooms are clean and there's quick access to the highway. I can confirm the furniture in the lobby is also comfortable as I was sitting there for an hour while my reservation was being fixed.

"Convenient to the Hospital"

Linda-in-100-Mile, 100 Mile House, Canada 17/01/2022

All of the hotel staff that I interacted with was great. The room was clean, Ricky's is just across the parking lot for fairly decent coffee in the morning. Will stay there again if there's a reason to stay in Abbotsford.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are glad to hear that you enjoyed your stay and liked the coffee. Thanks for leaving us a review and hope to see you soon!

"Comfortable Stay"

AmitKuw, Surat, India 15/01/2022

Hotel has all the basic needs. Front desk staff is very cooperative and courteous. Housekeeping is eye catching. Room amenities are meeting the expectations. Excellent internet connection. Good breakfast. They can improve in breakfast by having more vegan options.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are glad to hear that you enjoyed your stay and liked the breakfast. Thanks for leaving us a review and hope to see you soon!

"Best Place to Stay in Abbotsford"

User 07/01/2022

Convenient location, top notch personnel, quality breakfast. 24 hour coffee and tea in the lobby is so lovely. Great amenities. All of the staff went above and beyond to make my stay the best ever!!!!

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are glad to hear that you enjoyed your stay and liked the breakfast and our coffee . Thanks for leaving us a review and hope to see you soon!


User 04/01/2022

The front desk staffs are very friendly & handle the problems very fast, good room services, facilities are clean and tidy , many variety of hot breakfast options and staffs are very polite & keep the place clean all the time

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are glad to hear that you enjoyed your stay and liked the breakfast. Thanks for leaving us a review and hope to see you soon!

"A great place to stay"

User 01/01/2022

This is one of our favorite places to stay in Abbotsford. Close to freeway for easy access. Clean, well appointed rooms, comfortable beds, good internet connection speeds and a very good restaurant attached. Will definately be back.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are glad to hear that you enjoyed your stay and liked the breakfast. Thanks for leaving us a review and hope to see you soon!

"Great experience"

User 28/12/2021

Front desk was so friendly, helpful and professional. My room was very clean and comfortable. The complimentary breakfast was like a full buffet. Well done, Best Western. I would definitely stay at this hotel again.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are glad to hear that you enjoyed your stay and liked the breakfast. Thanks for leaving us a review and hope to see you soon!

"Antiquated TV Options"

User 19/12/2021

No On Demand or options to order movies. You had to watch the scrolling TV guide from the 80s to see what was available to watch. Very outdated considering all the viewing options out there these days.

"Rooms a bit tired but I'd go back"

travles2015, Vancouver, Canada 25/11/2021

Rooms a bit tired and hard to control the heat, but room was very spacious (two queen deluxe) I enjoyed having the free hot breakfast which starts at 630. Made the value very good. Mattress a bit hard but overall this was the largest room I've ever stayed in so the space was nice. Definitely not a five star but very adequate.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for giving us scores. I really appreciate that you completed the survey and I am glad you liked staying with us and enjoyed our breakfast. Hope to see you soon. Sincerely, Alisha Sodhi Guest Services Manager Best Western Plus Regency Inn & Conference Centre

"Safe return of ID"

User 13/11/2021

I left my ID at the hotel, a staff member called to let me know it had been found and then it was mailed to me. Thank you so much for going above and beyond by returning my ID by registered mail! Enjoyed the breakfast too!

"Flooding room"

Concreteguy73, Calgary, Canada 09/11/2021

I was disappointed with the way the hotel staff handled the issue of our room toilet backing up. It flooded the floor of our bathroom and started to flow toward the carpet. We ended up putting towels down in an attempt to stop it from going to the carpet of our room. When we phoned down to get it fixed, we got a plunger and towels delivered for us to fix the problem! The front desk person phoned the maintenance staff but they were not going to come in after hours. We were asked to unplug the toilet, wipe up the water with the towels and then put the wet towels in a bag to put out in the hallway. I now know why the room was stinky when we arrived.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are sorry for the inconvenience regarding your stay. I apologize again on behalf of my team. Please reach out to me (Front Desk Manager) directly, so we can further discuss your stay and make it right.

"Fine a better place"

User 05/11/2021

Dirty spair pillo...sick!!!! We requested an early check in at booking and was told it should not be a problem. Was there at noon to request for hopefully a noon check in. Called back several times. Was able to finally get in at 4pm. The hotel was not full there were rooms available but they would still not accomidate us. Anyways I do not recommend this cheaply dated best western. I stay in a lot of places for work and travel so believe me when I say this place does not have integrity.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are sorry to hear about the inconveniences you experienced during your stay with us, we have passed your comments on to our housekeeping manager so we can do better next time. Please contact us directly should you have any further inquiries,

"Pull out sofa NOT as advertised"

User 04/11/2021

My family and I stayed here in August of 2021. We reserved a one bedroom suite with a pull out queen sized sofa bed in the living room. Upon arrival, we discovered the pull out queen sized sofa bed was actually a flimsy velvet futon that when expanded was slightly wider than a single bed. It was too small for our young children or a single adult. Despite our complaints, we were not moved to a different room. We ended up having to purchase a second room - with two queen sized beds - for the second night of our stay for me and our children. My husband snores very loudly so we when we travel, we specifically book hotel rooms with a separate bedroom. Bottom line: if you are planning to sleep ANYONE (children or adults) on the pull out queen sized sofa bed - reserve a different hotel. As an aside, I note that Best Western customer care took over two months to respond to our complaint and has said there is nothing they can do for us as it is not their responsibility.

Sarah Stricker, Sales at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We were so sorry to hear that we you stay did not meet expectations. Our sofa pull out rooms are very popular and are used consistently for sleeping purposes without issue, so this review is surprising. We welcome you to reach out to our hotel so that we can make this right for you. Once again, thank you for reaching out with this review.

"Inflexible staff at BEST WESTERN"

User 03/11/2021

I paid for my room when I made the reservation with my credit card online, which worked fine. I arrived at the hotel at 8:00 pm and the staff needed to take a $50 'incidentals' (i assume for potential bar and paid TV charges), i was not intending to use either but I understand their concerns. Unfortunately my credit card (the same one used above to pay for the room) would not let me pay for the 'incidentals' fee and I did not have another credit card. The hotel machine could only allow the card chip read and could not accommodate the tap feature. (this is a key point i would later find out) The hotel would not take a debit card, cash or a call in from my wife for the 'incidental' fee. At 11:30 at night I was left without a place to stay the night, and without a refund by the inflexibility and insensitivity of the BEST WESTERN desk clerk and the assistant manager. The desk clerk contacted the assistant manager while I was away on the phone with my credit card bank (TD Visa) trying to find out what was wrong with my credit card. It turned out that the account was fine, The Visa card could be used for internet and tap functions but could not be used for chip functions because the chip had been disabled. The TD Visa representative on the east coast could not understand how the one function was disabled and i was pretty upset that the TD Visa credit card did not advise me that there was a problem. That's an opportunity for another different review I think. THE BOTTOM LINE IS THAT I PAID FOR A ROOM AND BECAUSE BEST WESTERN NEEDED TO CHARGE ME FOR AN ITEM THAT I WAS NOT USING I DID NOT GET TO STAY IN THE ROOM I PAID FOR AND I DID NOT GET A REFUND. For your information i do not see anything in their website about requiring an 'incidentals' payment, with credit card chip only. They could have easily taken that 'incidentals' fee at the time of booking and this breach of customer / vendor agreement that my payment of the room rate created would have been avoided. What lesson did I learn form this: one of the biggest hotel chains in Canada has a policy that creates a very limited and potentially catastrophic end result for their customers if they do not have a credit card when they register for their stay.

Sarah Stricker, Sales at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you taking the time to review our hotel. Our hotel like many others require a valid credit card that needs to preauthorized for a nominal amount for incidentals or damages. A chip in function provides a secure way for that transaction to take place and intended for safety reasons and to avoid fraudulent activity. Guest Services Best Western Plus Regency Inn

"Great hotel"

JenBax86, United Kingdom 19/10/2021

This was a lovely hotel with friendly staff and a spotlessly clean room. Our room hat a kitchenette with a sink, fridge and microwave plus plates etc. Bed was comfortable and we both had a good night sleep here and a good breakfast the next day. I would recommend this hotel to anyone visiting Abbotsford and would definitely stay here again.

"Tired and cynical."

PigaPiga60, Calgary, Canada 12/10/2021

This hotel is fairly well-situated, but it is definitely not the closest to Abbotsford airport, that would be the Sandman, so whatever.First annoying thing. Second annoying thing. I paid in full for two rooms. When we arrived on a rainy, late Saturday afternoon - all the reception guy needed from me was my ID and my vehicle registration details. Everything else was documented and paid for. Yet I stood there for about 20 minutes while multiple computer keys were tapped, and I had to do a pre-authorisation for $100 for "incidentals" This is not a full-service hotel, there is no tempting bar, not even a bar fridge and the adjacent restaurant "Ricky's" not my style. He also took my ID away for an unnecessarily long time and I think he might have made a copy of it. Again, not necessary. The rooms were fine, bed comfortable, seemed clean - but there was some sort of over-powering air freshener in use. I am not averse to fragrances but this was really bad. Smelled like a cheap toilet cleaner. I happen to know that this is an older hotel that has obviously been nicely updated so I am not sure what old smells that are trying to hide. Check-out was also a bit laborious. Other good things. Lots of free parking, and a liquor store just across the road.

"Stopping in Abbotsford BC"

User 10/10/2021

Best Western seemed to be following all the covid protocols which made us feel very comfortable during our stay.. Masks in all public areas. Breakfast area was very clean and staff was helpful and attentive.

"Not good"

ninabear53, Abbotsford, Canada 20/09/2021

Our first night stay the bed was lumpy the pillows smelled Like they had not been washed. And the noise was terrible. Second night they moved us to a new room the bathroom had mould and the TV didn't work we called three times for someone to come fix it and nobody came checking in and out took forever and no urgency with the staff. Would never recommend that Best Western plus I give it a zero for sure.

Sales BWRegency, Guest Services / Front Office at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are sorry for the inconvenience regarding your stay. Please reach out to us directly, so we can further discuss your stay and make it right.

"Family overnighter. Used the Moat, er, pool."

Buffbigw, Maple Ridge, Canada 18/09/2021

My family of 3 decided to stay at this hotel, as a few other choices had already been filled. We have stayed in many BW's so we had no reservations about booking the BW Regency Inn. The rooms are small, but quite clean. The linens smelled very fresh. That was nice. Floors were ceramic tile, so have slippers or socks on if you are the type to get cold! Check-in was fine, we are Diamond members, so used to get little treat bags, but with Covid happening, that has ceased, and we are more than ok with that! We asked for our complimentary waters. We were given 2. My daughter and I love to use pools at the bugles we go to, so it was a given we were going to use this one! Pros: it was warm, and no one else was around. Cons: it was super dirty. It was as though someone emptied dryer lint traps, and put the stuff in the pool! It was by far, the dirtiest pool I e ever been in. The Hot tub was clean though. And it was nice and hot! Would we stay here again? I am decided. Probably, but that pool though….

"Great customer service"

User 12/09/2021

The staff here is wonderful - Haley remembered me, found me a room and made me feel like home when I checked in! Great customer service! When I was traveling here monthly, all staff remembered me amd all were kind - Haley was exceptional!

"our stay at the Best Western"

47kedwards, Quesnel, Canada 05/09/2021

We were very pleased with everything about our stay! Room was very clean and comfortable. The best free breakfast , choices of hot sausages, omelette, french toast, hash browns, also cereal, fruit and yogurt. Loved it!

"Modern, very friendly and lovely hotel"

CathyP262, Calgary, Canada 01/09/2021

Excellent front desk staff and very nice hotel. The front desk staff were very friendly and efficient when we checked in and when I went back the next day for more coffee. The lobby is nice, the rooms are lovely. The hotel does not seem very old but it is very well maintained and seems like new. This is my second stay here and it was as good as the first time I was here. Their covid practices are great.

"Amazing Hotel"

User 30/08/2021

Leisure trip, visit family love this hotel. Like home away from home. Staff is excellent and caring, clean. Good restaurant nearby. Good location. Always welcoming to us weary travellers! Breakfast is out of this world!

"Highly recommend!"

User 19/08/2021

Very nice hotel! Rooms are presentable and clean. Staff is kind and helpful. Breakfast is included. They also have a swimming pool. Only downside is that they can be a bit expensive but overall great hotel and very comfortable.

"Service was not great, but I didn't actually get to stay at the hotel..."

User 19/08/2021

Sorry, that this doesn't tell you much about the hotel, which is the point of online reviews, but you might need to double check with management if you have special requests for this hotel. I made my reservation very late at night. Here is why that was the case for me. My family was under Evacuation Alert due to multiple forest fires in our area. We decided to leave before an Order as there were so many highway closures in BC that if the rain hadn't come when it did (thank goodness), it would have been chaotic. As soon as we decided to leave, I immediately booked a hotel away from forest fires, with enough room for my kids, my wife, myself and our cat. I called late at night and spoke to the hotel about our needs. I thought the price was a little high, but I just wanted a break for my family from the smoke and from checking the hills every hour (and the accompanying lack of sleep). We left very early the next morning and arrived at the hotel early. I went to inquire about the earliest possible check-in time and was informed that my cat was not one of the pets the hotel would welcome. The official pet policy on the website said that "Pets may be accepted. Contact the hotel directly for full details." I very much did so as I have never taken my cat to a hotel and had no idea what the policy would be. To drive several hours to find out I had no hotel in the middle of an already stressful situation was not welcome. There wasn't really any effort to help me find an alternative, just a quick, oops, we would take your cat if it was a service animal kind of comment and that's it. I had to head out to the parking lot and find a new hotel on my phone while my family waited. Horrible start to our first hotel vacation since pre-covid.

"Average stay"

User 17/08/2021

Fly out of Abbotsford for work as Kamloops was grounded due to smoke. Breakfast could have some bacon and pancakes otherwise just average. A little high priced. Just looking for a room for the night and thought the name brand would be nice option but it was just average

"Great Hotel"

michelletirs, Okanagan Valley, Canada 16/08/2021

Great hotel to stay in. Nice, clean and up to date rooms. Was a very quiet hotel, couldn't hear any noise from the highway which was close. Had a really good breakfast included. Rooms were clean and modern. Great hotel! Definitely stay here again!

"Abbotsford stay"

952claudem, Mission, Canada 13/08/2021

Excellenbt location for airshow and center of town access. Rooms are well dressed, though a few points: Floors are white laminate wood- if darkness is important, the bottom of the door cut out needs to be blocked with a towel, as the reflection is pretty intense, from the hallway. Sound proofing is EXCELLENT- don't be put off by the proximity to hwy one- you can't really hear ir, even as white noise. Black out curtains worked very well, as the parking lot is well lit, for nighttime security. All room amenities worked well. HVAC is a bit loud, but no worse than some portable AC units. Beds were very comfortable, as were the pillows. on the third floor, you may get some early morning ‘noise' from the bath plumbing, if Housekeeping didn't close the tub valve tightly, when other guests fire up their shower. the bathroom sink is seperate from the water closet and shower/tub- a nice feature, I've found. Staff were helpful and efficient. A very nice property, excellent overall value for money.

"Good option in Abby "

Luc B, Ottawa, Canada 10/08/2021

Booked on GOC rate of 119.00$Can directly with hotel. Check in was fast (did a e-check in the day before). Place was packed. There are 2 buildings and I got the one with pool and breakfast area. Room was big, queen bed, sofa, lcd tv with plenty of channels, microwave and fridge, clean bathroom. The pool was a bit smaller than expected but did the job. Jacuzzi was warm but the pump did not seem to work to create the water jet. Breakfast was weak point. Dry scrambled eggs, French Toast, no meat, whole wheat bread, cereals, yogurt, coffee and juice. Breakfast area is well appointed but was full at 6h30am.. And not very covid safe as most people were not wearing a mask while serving themselves. Ate outside in the nice patio. Plenty of parking, good wifi, and plenty of restaurants in the area (big Indian community so lots of curry choice) Over-all, recommended.

"My Stay"

User 08/08/2021

My children and I spent 6 wonderful nights at Best Western Regency in Abbottsford. The place was clean, the beds were comfortable and the amenities were good. A nice, nutritious breakfast was available and the staff were excellent.

"Great room"

spencejesse, Surrey, Canada 04/08/2021

Room was clean and very up to date . Was actually way beyond are expectations so that was a real treat . All the staff were extremely friendly and helpful. I would definitely stay at this location again!

"Hard Pass"

User 30/07/2021

We attempted to stay as part of a team as we were playing in a local tournament. We found out a few days before that they could not accommodate our pet as they ran out of pet friendly rooms. We were disappointed but understood. We went to check in with the team and found out they had canceled our room and there were no rooms available. Very disappointed. We would not recommend this hotel to any traveller.

Sarah Stricker, Sales at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for your review and we do indeed have pet rooms that need to be booked in advance. Unfortunately we were informed of your pet only a few hours prior to your arrival by email. When we informed you that we had sold all of our pet rooms, you advised us to cancel your room. Your rooms instantly re-sold due the high demand we had during that evening. We hope you had a successful tournament.

"Get away"

carben37, Vancouver, B. C. 24/07/2021

The reception was very friendly and personable. The room was nicely decorated, air conditioner, fridge, microwave wave and coffee maker, washer, dryer and ice machine on the first floor. Very quiet. Pool and hot tub was a bonus and an excellent breakfast.

"Close to highway and Abbotsford Hospital"

Theresa O, Prince George, Canada 04/07/2021

Easy to get to hotel tucked away from highway. Just down the street from Abbotsford hospital. Generally good rooms with free parking. Would give it a higher rating but was checked in and ended up with a room someone was already in… was then told hotel was full and only got a room because someone cancelled.

"Clean hot l & helpful staff"

sharpkaryn, Prince George, Canada 24/06/2021

The staff were very helpful. We got stuck across the border during our visit and the staff went above and beyond by storing our bags and ensuring they were safe when we were gone. They kept our bags safe and adjusted our reservation when we needed to end our stay a night early.

"Great place to call home for a couple nights"

997jerrye, Enderby, Canada 13/06/2021

Well located, good restaurant beside the hotel. Clean room, quiet. All the staff were super friendly. There is a breakfast offered; standard COVID breakfast. Nothing special; we went to the restaurant beside the hotel for our second morning breakfast.


User 07/06/2021

Great front desk staff, clean rooms and a lovely prepackaged breakfast. The location is just off the highway so it's convenient for travellers and is close to local hospital. 10/10 recommend to anyone in the area.

"CLEAN, comfortable and easy to find"

808asn, Vancouver, Canada 29/05/2021

Close to (and on the same road) as Abbotsford Regional Hospital. Room was very clean; bed was neatly made with fresh, white linens/covers and very comfortable. Internet, parking and covid-adapted breakfast (grab and go) was included. Noticed trucks/cars travelling on highway and fridge humming in wee hours because everything else was so quiet. Booked last minute and received best value using BW online site; "A" at front desk was very helpful and efficient with covid protocols, check-in and check-out.

"Great place to stay in Abbotsford"

User 24/03/2021

Room was spacious, clean and inviting. Beds were firm and comfortable, sheets were clean as was the room. Liked the no carpet floor. Favourite place in Abbotsford to stay. Overall very pleasant stay and highly recommend to everyone.

"Quick Stop"

User 18/03/2021

Was a great option, was there when we needed it. Was able to come in off the highway after a busy day and find a good restaurant for the kids and I, while we were waiting for our food I went to check us into the hotel. Was super quick and easy, very friendly and totally respected my medical exemption for not wearing a mask. As did the restaurant and even supported me when another customer far away complained that I and my 3 young children were unmasked. Room was good, had all the amenities and was suitable clean enough. I do usually find though a lack of suitable plug ins for computers or such. The plug ins in the lamps are usually (this time too) very loose and do not hold the plug tight enough. Great stay, they let us stay a bit longer to have a slow morning. Only down side was the pool not being open, i could have used a soak in the hot tub. Oh and the breakfast was pretty sad, adults got a muffin (was not good at all) an apple granola bar and a bag of apple slices (soft but sort of better than McDonalds) and then there was a foil bag of 2 pancakes that were not great. There was also orange juice boxes (no other option) a 0% yogurt (Ughh no taste) and small water bottle. The kids breakfast box was just apple slices and an orange juice box, not much of a breakfast even if you added a cardboard pancake and fake yogurt. :( Good thing there was a Ricky's next door.

"As Expected"

MissyGryphon, Armstrong, Canada 29/01/2021

I have stayed at many Best Western properties and this one was your average hotel. I did find the property to be older but had everything I needed. My stay was pleasant. There was a housekeeping issue that I raised with the front desk and the clerk awarded me extra points. I would stay here again but honestly it is an average hotel.

"Reasonable rates, clean and comfortable!"

User 09/01/2021

Extremely pleased with the cleanliness and what appeared to be recent upgrades. No carpeted floor but new laminate making it feel much cleaner! Reasonable rates as well. Breakfast options were very satisfactory too.

"terrible health and saftey ...unable to handle covid crisis . exceptionally uninformed and unaccomadating staff"

User 04/01/2021

l checked in under quaruntine guidelines . my personal belongings were all thrown out ...l was treated like a villan . Not one staff member listened to me and kicked me out after l was cleared of covid and not required to be under quaruntine at all . Treated my elderly mother like garbage and charged her that 500 dollars for long distance calls with no previous warning to me . kicked me out on the street ....had no way of food delivery ....from asia kicked me out for smoking cigarettes under quaruntine meanwhile other people quaruntining from asia , the states and britian were allowed to walk there dogs ....go down to continental breakfast and smoke ...... ended up waiting in the cold a3nd having all my belongings taken as the police were used as as a scare ploy ? bullying judging tactics l just couldnt believe the staff members and how they had preconceived judgement that was totally wrong . you kicked me out of my hotel that was paid for up front . you charged my elderly mom who was helping out her daughter ridiculous amounts of money are being reported to many places like the buisness bureau ect should be shut down run a gong show hotel where rules are based on racism and judgement . l deserve an apology and a refund . There was nothing wrong with anything l did . congrats to the maintenance man who is a total fool the way l wasnt under quaruntine by law ...and you might think your a super hero ....but you treated me like l did something wrong . congrats from throwing out all my personal belongings . l was held sitting on the cement in the cold for four hours outside the front of the hotel ...wher which is why the police were called in the first place l can sit outside hfront the hotel potentially killing the elderly population ...for four hours ....l wasnt positive for covid ....l was out front for four hours meanwhile l was kicked out for being outside in the front smoking with no covid lol ..... you put everyone in your hotel at risk . l wasnt even under quaruntine anymore ...the best western call ed the police and meanwhile two guys from asia walk by and were out for a drive and food your rules are so ridiculous look like fools congrats for disenfecting key cards and one time pen usage haha ...meanwhile people seriously quaruntined from other countries are allowed free range of the hotel l am reporting your poor buisness practices and health and saftey plan that is so stupid someone in kindergarden with an explanation on covid could run your hotel ten times better not covid safe at all ...too busy being meddling nosy arrogant ignorant hillbillies . thanks for throwing out all my belongongs and putting me through hell when l am going to send you a copy of my covid test comming back negative . you are such a joke lm embarrassed for you and want to put your terrible health and saftey practices on blast dont stay at this hotel evver . not covid safe

"Visited during COVID-19"

marilynt678, Kingston, Canada 04/01/2021

The Hotel was following all guidelines for the BC Protocols. I have stayed here before and nothing had really changed. The resturant attached was open for food but reduced hours. I do like the renovations that were made a while back.

"Traveling for medical reason"

Joebear1966, Fort St. John, Canada 29/12/2020

If you need to be closer to Vancouver general hospital this is place to stay. Location is great in walking distance from some medical centers and VG hospital. Some great restaurants locate on the same street. Room was liitle outdated but very clean.Hotel has undergound parking with security cameras.

"Good Stay!"

User 27/12/2020

Nice clean, quiet room. Comfortable bed. Helpful staff. Easy access off the freeway. Complimentary breakfast was good. Reasonable rates. Lots of parking. Would definitely stay here again if visiting in the area.


yeomans1333, St. Albert, Canada 27/12/2020

This hotel in Abbotsford, BC is a lovely hotel. It is very clean & well organized. We stay in Best Western Hotels a lot but really like this small hotel the best. From Victoria, Butte Montana, St. George. Utah to St. Albert, Alberta we like this hotel in Abbotsford the best.

"Excellent stay"

User 27/12/2020

Spent one night in the 2 bedroom suite. Pleasantly surprised that it was two levels. This is the only hotel we've stayed in during Covid and it was very clean, we were the only group in a pre-booked time at the pool, and despite being a brown bag breakfast it was more than enough. The space and comforts of home were much enjoyed before our flight home.

"Extremely clean, comfortable and welcoming"

leesN5191CA, Calgary, Canada 30/11/2020

We were located in 114 off the main lobby of the hotel and were very happy with the room comfort and immaculate clean accommodations. Staff were extremely helpful and accommodating and the hotel was extremely quiet in spite of it's close proximity to the highway which made access very easy.

"very clean and quiet"

darrell20202020, Kelowna, Canada 09/11/2020

very nice room that was quiet as it backed on a subdivision. the room was very clean and nice washroom and great shower. Looked like new so must have been renovated recently. Staff was very friendly and helpful,

"Great Comfortable Stay"

oneillca54, Kelowna, Canada 02/11/2020

Very comfortable King Room for a great rest. Very comfortable King Bed. Modern clean decor with internet service. Located in a convenient area next door to Ricky's Restaurant and Trans Canada Hwy. Very pleasant Staff.

"Great Abbotsford Airport location"

Dennis K, London, Canada 23/10/2020

Excellent hotel close to the Abbotsford airport - recent renovation - clean and bright- Great breakfast at Rickys restaurant which is attached- There is also a bar attached as well. Would recommend if flying out the next day. Very convenient.

"Wish I could do zero stars"

BBQBacon, Creston, Canada 12/10/2020

BEWARE!! There is a level of anger almost impossible to reach on vacation, yet learning by accident our hotel was being used to quarantine Covid travellers caused almost instantaneous stress and anxiety. Had we not been checking in when the supposedly quarantined traveller's pizza delivery arrived, I'm sure we would have never been informed. While the travellers were supposed to be confined to their rooms with no outside access they somehow managed to pop out to pick up their food delivery. Had we known our room was in the Covid wing and the lax rule enforcement by the hotel, we would have chosen ANYWHERE else. However, not knowing the area and coming in during the middle of a rainstorm, we made the difficult decision to stay. Perhaps that's why they make you prepay. Regardless, Best Western you have lost our future business.

, Owner at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our property. Canada has strict guidelines for international guests and the procedures they need to follow when arriving to our country. Our hotel is aware of this need and follows strict guidelines to take care of all of our guests. As a Brand , BW uses the "We Care Clean Program" This cleaning program exceeds industry standards and is our commitment to provide a safe, comfortable and a service focused stay for all of our guests.

"Good place to stay, clean and fairly easy to get to."

RetinaOne, Gold Canyon, Arizona 06/09/2020

It's our second visit here, the hotel is a bit confusing since there are 2 different buildings. Parking can be an issue since the restaurant next door takes up a lot of parking spaces. The first time we stayed here, we had great breakfasts, very good food and pleasant seating, not so with Covid-19.

"Good Place"

MikeSherri, Windsor, Canada 04/09/2020

Stayed here on Aug 27, This was convenient and close to the airport. there are 2 buildings, we were in the 2nd building which was on the same property. Check in was quick and simple. Our room was neat and clean. Only flaw was the ice machine in our building did not work, had to walk to the main building to get ice. Due to Covid, there was a bagged continental breakfast that we just took to our room. I would stay here again

"Lovely Hotel"

Rooander, Saskatoon, Canada 23/08/2020

We stayed here for one night on our way through to the Island. The hotel staff were friendly and helpful. We need a few pieces of cutlery and some plates and they had no trouble in getting us some. The room itself was immaculate, the beds were comfy, the shower was great. It's truly was a great nights sleep. They have a pool, we didn't get to use it because you had to book a time slot re the “Rona” Breakfast was included but not a buffet, it was an orange juice, a muffin, a cereal bar and a packet of fruit in a brown paper bag. We would definitely stay here again.

"Great Property with amazing people"

User 23/08/2020

Stayed here during new years time so it's rather a late review.. Location was suggested by Rohan from Calgary Best Western since we use calgary hotel for meetings. Visited this property with family & friends and it was truly amazing as described by rohan. Front desk staff was great, great service and worth the price I paid for. Must stay hotel for all our future !!

"Clean Facility and convenient location"

User 22/08/2020

I Had a great stay, both this, and the last time i was in abbotsford. Great staff. Great location for my purpose. Beds were super comfortable, rooms were clean and spacious. Look forward to my next stay.

"Quick access to trans-canada highway"

kerusso, Alberta, Canada 10/08/2020

It was good for a 1 night stay. Staff were friendly and rooms were clean. No continental breakfast due to Covid. Not a super quiet location due to proximity to highway. Parking spots were very narrow. Rooms were spacious and bed was comfortable.

"Cramped but comfortable "

cantrip81, Duncan, Canada 18/07/2020

My review for this hotel is definitely mixed. The location was good and the family suite had plenty of beds which were very comfortable. The room was clean and the hotel quiet. My complaint is that the room felt like a dungeon. The windows were extremely small and overlooked a roof/sign. The suite was small for a family of 6. It is suitable for a two night stay or less because of this. The bedroom door barely closed due to lack of space. The Covid take away breakfast was lacking big time and included water or juice, a packaged baked good,cereal bar and apple slices. Perhaps a cooler with yogurt people could grab to add would be good? Protein is necessary for a balanced breakfast. In short we'd probably stay again but not in room #571.

"excellent place ."

User 29/05/2020

Excellent place to stay clean and well organized. Had no problems checking in the ladies at the front desk were super.Also the room was exactly as advertised unlike other hotels in the area. thank you best western for making my trip alot less stressful

"Compliments to the situations they work under at this time."

sreyburn77, Agassiz, Canada 16/05/2020

Front desk employee was very kind, and helpful, appreciated the willingness to arrange some changes. clear speaking, greatly informative, warm and welcoming. Everything in the room was at the best quality. For over night. Hope to get a room with bigger fridge next stay for the stay will usually be 3+ night at a time.

"great location, nice place to stay."

rob f, port alberni 10/05/2020

This was our first time to this BW Hotel. We were traveling for business during Covid. We made our reservations over the phone with front desk while traveling , very quick and efficient. The hotel was easy to find in the dark and had ample parking which for us was a necessity as we were towing a large boat. Front desk staff were very accomodating, and security assisted us in parking our rig in a location it coulkd be observed . For that we were appreciative. The room althoigh slightly smaller thaan we are used to was excellent. Clean and well appointed. Nice bed with nice linens. We will stay here again in the future should we be in the area. Value for price paid is excellent.

"Thank you Best Western"

bambinocare, Abbotsford, Canada 22/04/2020

Our home flooded and we came here to stay while repairs were completed. Your staff went over and above to provide us comfort and service that was amazing. Cost was very efficient, Room was spacious and cozy making it possible to enjoy our stay during a very stressful time. Best experience ever! Thank you

"Great Stay"

User 19/04/2020

Had an excellent stay. The pool area was still sort ofunder construction, but i was still able to use the hot tub, I had a very comfortable stay here, and as long as the price is right i will stay here again. The attached restaurant was good, and i had all my needs met. Would recommend this hotel to others. The breakfast was also awesome for a hotel breakfast as it was more than just some stale muffins and such. There were some real breakfast foods, and that alone is worth the stay.

Sarah S, Sales Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for your positive review of our property, we are looking forward to reopening all of our amenities and facilities as soon as the provincial health department deems it safe to do so. Since we reopened on April 20th, We have implemented many heightened and enhanced cleaning procedures to ensure the safety of our guests as well as our staff. We have introduced many new highly discounted rates to support our front line and essential workers who are making the sacrifice to keep us all safe. Please phone us today to inquire, We look forward to the opportunity to welcome you back again in the near future!

"Excellent stay"

shaelynnf, Kamloops, Canada 16/04/2020

Gurleen helped up check in after a long day of travels. She kept the pool open until 11 instead of 10. She was very friendly and made me feel very welcomed. She also made sure to inform me of the breakfast and other hotel amenities.

"Very nice hotel"

User 23/03/2020

This hotel was convenient to get to airport and shopping. Unfortunately due to Covid 19 the pools and hot tubs, gym and breakfast program were not available. Our rooms were fantastic and comfortable. Plan to stay here again

"Quiet enjoyment in busy surrounds"

bluesparrow60, Burnaby, Canada 11/03/2020

Situated at a busy exit on the Trans-Canada Hwy, you would imagine the sounds of traffic 24/7. No. Quiet elegance at affordable prices. Clean. Professional staff. Many breakfast options, included. Wonderful.

Sarah S, Sales Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thanks for your kind comments about our staff , and our complimentary hot breakfast. We were so happy to hear that our breakfast met your expectations, and had the offerings you desired. We are going to do our best to "WOW" you again during your next stay with us. We truly appreciate your positive feedback, and thanks again for choosing us during your time here in Abbotsford!

"great place to stay."

User 27/02/2020

Rooms were clean, bed was comfy. The Breakfast was fantastic. The front desk staff were peticularly helpful. We had not made a reservation, but they were very kind and managed to accommondate us. Staff was pleasent from front desk , breakfast staff and housekeeping.

"Great place with friendly staff!"

bri19802020, Trenton, Canada 24/02/2020

We really enjoyed the week that we spent here. The staff were warm and welcoming and the breakfast included was actually quite good and plentiful. Rooms were clean and updated and the internet was not terrible :)

"Abbotsford on business"

User 22/02/2020

Hotel is always a reliable place to stay. Included breakfast is one of best available. Reliable internet service throughout hotel and rooms. Staff are helpful and courteous. This hotel is my regular "go to" when visiting the Abbotsford area.

"family get away"

User 21/02/2020

hotel was great wonderful rooms clean and great pool. the only things not good where the included breakfast had nothing hot when we showed up at 9:30. Plus very limited options for gluten dairy free. then the evening for supper the attached restaurant Rickys screwed up our order multiple times and we had two small children and it took two hours to eat, Not ideal with kids getting restless

"Great staff"

User 12/02/2020

Excellent. Staff are great and friendly. Very clean and good decor. Usually have very good reservation and room arrangement. Beds are great shape..lots of pillows. However, this review that insists on 200 characters and more simply SUCKS!!!!!!!!

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency. We are grateful for your kind comments about staff, decor and beds! We also hope you enjoyed our complimentary hot breakfast buffet. If you take another trip to Abbotsford it would be our pleasure to see you again. Brianna Darby

"Great comfy spot"

sdavis011, Hamilton, Canada 12/02/2020

This hotel was very clean and the beds were very comfy. The location is very close to YXX as well as shops and restaurants. We received a great reception from Jazmin at the front desk upon arrival and also with the staff upon check out. The breakfast was probably one of the best continental breakfasts I've ever had at this type of hotel. Would highly recommend a stay here.

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency and are delighted to hear that you enjoyed your stay with us. In particuar, thank you for your kind comments about location, complimentary hot breakfast buffet and helpful staff. We try to offer a great value by including a hot breakfast in our rate. If you take another trip to Abbotsford it would be our pleasure to see you again. Sincerely, Brianna Darby

"OK but not what I was expecting"

supersquint, Cowichan Bay 11/02/2020

After initial check-in, found out there were two buildings and I was not in main building. Fine, picked up my luggage and went for a long, long walk to my room. Entry cards did not work. Long, long walk back to main building. Finally re-allocated to new room in main building. Staff congenial but did not really understand my issues. No local restaurants. Away from any stores or local facilities. Rooms clean and sufficient but will not return in future.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency and taking the time to review our hotel . We were sorry to hear about the key-card experience, and it looks like we could have offered you a better overall experience. I would like to invite you to contact Brianna Darby, our front desk manager, so that we can make things right. Sincerely, Mebs Tejpar GM

"I almost stayed here.... manager doesn't mind fraudulently charging your card!"

DLan123, Abbotsford, Canada 09/02/2020

Checked in Dec 12, 2019 but had to leave. Room was untouched but the large white lady manager told me too bad. Once you've checked in it's too late... she refused to have some one view the room so I went back and threw a few towels on the floor and messed up the bed. Went back to office and gave them my key but they still refused to check me out.., what-ever... an hour later she calls me, tells me I flooded the room and she has charged my credit card in the amount of $300.00. I said I'll be there in 10 minutes to review these ‘damages'. She then told me if I entered the property she would have me arrested!!, well visa refunded the $300.00... No surprise that visa agreed this was a fraudulent charge... I can't wait to see what happens next!!

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Dear Guest, Once a guest has check in to the hotel we can not issue any refunds unless there there was an emergency situation. Keep in mind that once you have entered the guest room and wish to leave , we need a housekeeping team to sanitize the entire room for the next guest's protection and comfort. In addition , leaving the taps on in your room caused damages in our room and compromised the safety of everyone at our property.

"Most humiliating experience of my life"

lwosztal, Abbotsford, Canada 05/02/2020

Due to my apartment flooding I was staying here for 60 days with my 2 young boys (6 & 9). The hotel in general was decent and the maintenance/buffet/housekeeping staff was exceptional. The hotel began renovations a few days ago and I was instructed to change rooms on Feb 3. Upon returning to the hotel after work I watched as hotel staff was hauling all of my belongings across the parking lot and piling it in the lobby. I went to pick up my new room key and was told I was being evicted on the spot due to having my sons hamster in the room. I was not given the opportunity to remove the hamster to a friends house but was instead told by Breanna the front desk manager that I was dishonest and to leave the hotel immediately. I explained I was not here on vacation but in fact here because my home is under renovations. But myself and my two young boys were forced out on the street with zero notice ultimately homeless. I asked to speak to the general manager but Breanna refused to let me speak to anyone else. I've never been so humiliated in my life.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
With respect, this was an unfortunate situation but this is an unfair assessment of what occurred. . We state very clearly that we do not accept pets. We asked on several occasions if there was pet in the room and each time we were told no. Once we discovered that there was a pet in room, we contacted the company that was responsible for stay. They agreed that our policy was breached and authorized us to relocate you. We offered this relocation service to you and it was declined. To be clear, we had several other options to relocate you but we were refused. In addition, a guest who was accompanying you created a threatening situation for our Front Desk team, and we have a duty to protect our staff and hotel.

"Bad Best Western Plus Regency Inn"

User 01/02/2020

do not stay at the Best Western Plus Regency Inn and Conference Centre in Abbotsford. Under construction again. No discount for that. Hot tub not working. Place is dirty and smelly. I ask for some help from the front desk and they said they could not help me.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we value the feedback you have given us regarding the renovations and our front desk staff. Our hotel is in the process of being updated to meet the standards of our guests and provide a more comfortable stay in the future. Although we take great exception to your comment on cleanliness and smell, we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Airport Layover"

User 26/01/2020

Convenient location to the Abbotsford Airport. Rooms have been recently renovated and facilities such as breakfast was very convenient. Unfortunately the rooms are so noisy so we were unable to get very little sleep. The footsteps from upstairs sounded like a giant on my roof and the toilet like a waterfall! Other than no sleep it was a convenient stay!!!

"Best hotel for airport connections"

rbbourne1, Barrie, Canada 22/01/2020

This was a layover hotel for a very early flight the next morning. Our trip had been delayed 2 days because of the weather and rather than travel from Chilliwack to the airport in Abbotsford in the early morning, we stayed here the night before the flight. Hotel staff were very kind to arrange a taxi for the morning and at a reasonable price. A great restaurant on site as well.

"Great service"

User 13/01/2020

The room was very clean , I wish there was carpet in the room . The pool was very clean and was heated very nicely . And breakfast was fantastic! There was a big selection of food . And the lady at the front desk was very nice

"Business trip to Abbotsford"

User 09/01/2020

Fantastic hotel - clean, comfortable, friendly staff. Impressed with the breakfast options...something new every day! Joan in the breakfast room is on her game! She is very attentive and friendly. Also appreciate the coffee in the lobby as well as fridge and microwave in the room.

"Great location near airport and easy access to trans canada highway"

Dave M, London, Canada 06/01/2020

Location close to airport which was important as we arrived later in the day. Room was clean and well equipped and bed was comfrtable. Hotel seemed busy but noise was not an issue. There was a hot and cold breakfast and breakfast room was very busy when we came for breakfast. Parking was ample. Front desk staff were very pleasant and friendly.

"Abbotsford Best Western"

User 26/12/2019

We had a fantastic stay at Bwest Western in Abbotford. Brianne was at the receptionist desk at check in and she was friendly and quick. Had a nice chat with both her and I am assuming the maintenance man. The room was wonderful!

"Advertising things they do not have"

User 25/12/2019

No movies or gift shop as advertised on website .Hair in bathtub and in ice bucket .. Fridge not working and filled with gross water . Did not even try to make up for issues in any way to have us come stay again .

"Great comfortable stay"

User 19/12/2019

Found this hotel not only affordable but very clean, great amenities and excellent service. Our stay was only one night, but a great place to relax and enjoy the end of a trip! Proximity to the airport was key for us, but the entire experience was excellent.

"The Best in the West."

brownlooksbetter, Kamloops, Canada 12/12/2019

This hotel AND there staff is by far the best I have ever been to. I'm on the road alot and it never fails that the staff and management will go out of there way to make sure yr happy. Gagan, Sarah and the rest of the crew, right down to the breakfast girls are truly amazing, if yr ever looking for a hotel that will treat you like you are home.. Choose this one! Congrats Gagan and the rest of the staff for a job always well done.. Coach "D".

"Excellent service"

EarlS74, Enderby, Canada 29/11/2019

The reception, breakfast staff and housekeeping were all friendly and helpful. Reception helped me get my membership straightened out. The breakfast items were being replenished in a timely fashion. I had to ask housekeeping to let me back into our room because I had left a car key there.

"Extremely nice"

Coondog99, Mooretown, Ontario 28/11/2019

Stayed here for one night before an early morning flight departure. It appears to be somewhat of a new hotel as there were not many signs of the normal wear and tear that hotels endure. My room with one king bed was very spacious and extremely modern so much that I was taken back with how nice it was. Check in was quick and pleasant. Lots of parking and a restaurant beside. The only negative is you could hear some noise from the Trans Canada highway but not enough to ruin the night.

"Probably the worst best western branch!"

User 18/11/2019

We booked the reservation through a phone call while asking for a minimum queen size bed; and were offered the "Queen Room with Sofa Bed". The check in time was late (4 pm), but were accommodated when we asked for earlier check in (2 pm). The room (427) was shocking! The bed was a double bed, not queen, and was sinking. The kitchenette had its stove make a rattling sound. No carpet. The window was metres away from the window of a neighboring unit, and so we had no privacy. After mentioning this to the front desk, we were given new room (538). It was king size bed with no kitchenette (which we did not ask for to begin with). Much cleaner, much firmer bed, view to the outside, no rattling noise, quieter except the guests in the hallway. There was no room service, anything needed from toothbrushes, to towels to shampoo we had to walk to the building across, to the front desk to grab it. Breakfast was sub-par at best. Very confusing layout. If I had not been at a best western in the past, I would've not known of what is offered for breakfast. Overall, the staff is helpful and will try to accommodate your needs. However, this location is not a location that I'll be staying at.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to leave a review about your stay at our property. We were very disappointed to hear that your expectations were not met at our hotel. We always want to do our best and make sure that you enjoy your stay to the fullest. Our hotel only carries queen and king bed sizes we do not carry any doubles, however we were glad to hear that you were complimentary upgraded to a room with a king size bed. We work hard at making sure there are plenty of options for all guests during our complimentary breakfast, and some of our unique options aren't offered at other Best Westerns. If you have any specific feedback regarding items or layout, we would be happy to pass this along to our breakfast management team in order to ensure everything is easily accessed for future guests. Please feel free to contact us anytime. Thank you once again Mebs Tejpar General Manager

"Great Service, great hotel"

corie d, Peace River, Canada 18/11/2019

We stayed at this property for one night prior to our flight out! The staff, room and breakfast were great. Our room was big enough for all of us (6 people, 4 kids and 2 adults) The staff were accomendating as friendly. Would definitely recommend this property.

"Another great stay"

F A, Kamloops, Canada 17/11/2019

We stay at this hotel everytime we go Abbotsford area.We stayed there last night and as soon as we walked in and gave our name we were recognized as Platinum members and free upgrade as well as great staff,they were very professional and polite,room was clean and quiet.We enjoy staying here and highly recommend this property.

"Brief stay"

PussycatBC_Canada, Salmon Arm, Canada 17/11/2019

Stayed for one night as part of a trip passing through on way to a business conference in Vancouver. Room was reserved on our behalf by some friends whom we were helping in the area the next day before continuing our travels, and overall the room was very nice, but the double bed mattress was way too firm. Have stayed at this hotel previously and never had a problem with a bed before, but never had a room with a double size bed either; mentioned the firmness of the mattress at checkout to front desk staff. Staff acknowledged the concern, but I suspect they cannot do much about it.


chantelb1992, London, Canada 17/11/2019

The front desk agent who checked me in was extremely efficient and kind during the entire process. She was very polite and professional also. I called down requesting a play pen and she brought it to me very quick. Nice decor and great location to the airport also!

"Clean, polite and pleasant"

Selkiy, Vancouver, Canada 15/11/2019

I really like this hotel, everything you need is right there. The staff is very nice and helpful and the rooms are well appointed and smell good with pillows that are pleasing. The soaps are good quality and rooms are modern and very clean. It's a peaceful spot for being so closely located to Hwy 1, and also very conveniently located for the Abbotsford airport and pretty much anywhere you need to go in the GVRD.

"Good location, big rooms, quiet, but a little older"

ElementTent, Lethbridge, Alberta 27/10/2019

Enjoyed my 2 nights here. For me the location worked great for touring the area. Lots of shops are services close by. Hotel is next to the highway, but quiet neighbourhood. Except at drop off time for the school across the street, then it's busy for that short time. Hotel had great service the whole time. Breakfast selection was decent, not the best, but worked well for free. Hotel is older and has been renovated, so it's decent but noticeable that it is older. Overall I was happy with the hotel and found it very peaceful. Only issue is that the pools are original so the one hot tub was not hot at all and had no working jets. The hot tub in the main building was hot, but jets didn't work well either.

"Best western"

User 23/10/2019

Overall a good hotel. The location is not the best. It is off the highway but beside a school. The breakfast was excellent. Overall staff were attentive to needs. Would recommend staying here as it is a great value.

"A great place to stay"

F1739ALedm, Edmonton, Canada 23/10/2019

I stay at the Best Western Regency whenever I go to Abbotsford. I travel a far bit for work and this is a fantastic place to stay =. the newly refurbished rooms have made my stays even better - I'm always happy to see carpet removed - who knows what evil lurks in the pile. Stay here -its comfortable and the people that work here are great!

"Warning two buildings "

mchemgrl, Cambridge, Canada 21/10/2019

This property has two buildings. One is modern and clean. The other isn't. We checked in at the front lobby and were told that our room was in another building across the parking lot. It smelled musty as soon as we walked into the building. The carpet was dirty and frayed, the vinyl chairs were peeling. It just looks incredibly run down. The room was no better. It smelled like a wet basement. I put my bag down and my partner freaked out about me touching the disgusting carpet. Everything is shabby, smelly and falling apart. We've stayed in Best Westerns before and assumed this would be similar, maybe a bit better since it's a Best Western Plus. Not even close, the second building is shockingly bad. Luckily the staff were kind enough to move us into a room in the main building. They acted surprised by our complaint about the damp mouldy smell and told us they would be checking the room. After reading reviews I've noticed that the smell is a fairly common complaint and the staff must know about it. It would be better to just apologize.

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for choosing the Best Western Plus Regency during your visit in Abbotsford. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are still in the process of renovating our hallways in both buildings so that our guests will have an enjoyable stay regardless of which building they are staying in. We are glad to hear that you enjoyed the rest of your stay in our crown wing and hope that you will consider staying with us again so that you are able to see the exciting new changes we make to our hotel! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Brianna Darby

"Don't Stay Here"

User 21/10/2019

If you do decide to stay here then ask for a room that is not near Ricky's restaurant. They decided to carpet clean from 11pm to 1am one night and the noise was so loud we could not sleep. Our room was directly above the restaurant sign so our window was blocked by the sign and was like a window well with lots of garbage in the window well. The hotel did nothing for us when we complained except offered ear plugs which we already had and were using. The toilet didn't flush properly and the tub drain did not drain at a normal rate so you ended up standing in water by the end of your shower.

traveling_gourmet_bc, Sales Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for choosing our hotel during your stay in Abbotsford. On behalf of our entire team, we would like to apologize for not exceeding your expectations and the noise you experienced. We have let our maintenance department know about this so that this issue can be avoided in the future. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have also reached out to you, to make things right. Sincerely, Sarah Stricker

"Awesome Staff with a great stay!!!"

Steve H, Pitt Meadows, Canada 18/10/2019

I would stay here without looking anywhere else. Just walking in the staff made sure we were welcomed from the get go....the room was super clean and was just what we needed...some Quiet Time :) The pools were awesome and well taken care of....we enjoyed the breakfast, lunch and dinner all form Rickey's. We asked for Taxis at certain times and they showed up and called our room. Would give this Best Western a 10 out of 10.

"Great stay"

User 16/10/2019

Enjoyed staying here recently. Welcoming staff and a clean comfortable room. Bed linens and towels were good quality and fresh! The room was quiet and our sleep quality was excellent. The breakfast was great with a variety of hot and cold items to help yourself to. Ample free parking.

"Comfortable Stay"

Trailblazer06, Williams Lake, Canada 15/10/2019

Stayed one night, we were given a complimentary upgrade to a king room. Th room was fresh, clean and had a large bathroom. Stocked with nice fluffy towels. Microwave, coffee maker and mini fridge were a bonus. Bed was comfortable and bed linens were good quality. Our room was extremely quiet, we slept well. The included breakfast buffet was also excellent, variety of hot and cold items. Ranging from Ham, eggs, French toast, fruits, cereal,croissants, muffins, etc. The desk staff were courteous and friendly at check in and check out. Will definitely be coming back !

"I left after checking in ..."

tenstu, Vancouver, Canada 15/10/2019

Where to start. First, I left this hotel and sacrificed 20,000 points I'd redeemed for a free night and drove to the BW Merritt. Why? I checked in and was told that I would be placed in the same area as several kids' hockey teams. Having suffered though this before, I asked to be moved. “They agreed to our quiet policy” is what I was told. (Sure rye did!) I respectively asked to be moved again. Was told she could not move me AT ALL because I was on points. (Really??). As a Diamond Select member, I am also usually offered any room available. Not this time - because “you are on points”. So much for loyalty. So much for top tier status. After checking out my room - right beside the pool and breakfast area - I left. I drove to Merritt BC to one the the great BW properties. My 20k point donation to Abbotsford was out of principle. If you want good service - avoid this hotel. I will never be back.

"Great stay over!"

User 13/10/2019

We stayed for one night because we were flying out of the Abbotsford airport and it was perfect. The accommodations were very clean, comfortable and roomy. Breakfast was good and the staff was excellent.

"Barney's review"

berneyb2019, Campbell River, Canada 11/10/2019

My overall experience with Best Western has always been positive. I encountered a problem this last stay. I wanted to use the "stay two nights get the third night free". Best Western has changed their policy without letting anyone know. As I undkerstand it,you now have to call Best Western office, not the hotel to book your time. Same with using your Best Western accumulated points. The desk staff cznnot help you.

"Great experience"

Kate D, Surrey, Canada 11/10/2019

One of the nicest BW's we've ever stayed at. Upon arrival we were given a terrific upgrade which was totally beyond our expectations. The entire facility was superior and we would not hesitate to return again in the future.

"Enjoyable Stay"

lendic2019, Vancouver, Canada 03/10/2019

Wonderful stay at this Best Western. Excellent breakfast buffet included, clean and modern rooms, staff were friendly, helpful and competent. Would highly reccommend staying here if you visiting this area. There is a convenient restaurant located just short walk away which we enjoyed having dinner at.

"Excellent value"

Joanvs10, Victoria, Canada 02/10/2019

Easy access off Hwy 1. Rooms were clean and quiet. There was no noise that disturbed at all during the evening or night. Staff quite helpful and breakfast was excellent with lots of variety. Good value. Also appreciated the Gideon Bible in the room. thank you. We will use Best Western again.

"Great value and comfortable"

Donald M, Osoyoos, Canada 02/10/2019

This is an excellent property for anyone wanting a comfortable stay at a reasonable price. The property is currently undergoing upgrades, and the improvements are great. Rooms are very nicely appointed and spacious. The bed we had in the King Suite was very comfortable. The free breakfast featured a good selection of hot and cold items, and was very tasty. All staff we encountered were pleasant and efficient. A great value stay close to the Big City of Vancouver!

"Best western Abbotsford, avoid at all costs."

User 23/09/2019

Required one room for two nights recently. Attempted to book over phone using all available phone numbers and also online. Received online message that hotel was unable to process order. I realized hours later that the hotel did accept my payment not once but twice, for two nights. I We booked elsewhere because order could not be completed. So now I am out of pocket several hundred dollars.

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to leave a review about our property. We were very disappointed to hear that your expectations were not met with your reservation. We would be happy to assist you directly at the property since this reservation was made on our Brand website. Please contact Brianna in our Front Desk department.

"Completely Disappointed"

Samantha J, Aspen, United States 18/09/2019

Admittedly, I am a hotel snob and I choose my properties carefully (Westin, Marriott, etc.) based on the quality and experience I know I can expect. When traveling to BC, I needed to stay in Abbotsford for work and Trip Advisor recommended this as the best hotel for the value. Before we even walked into the lobby, I knew I had made a mistake. The exterior of the building was shabby compared to the photos. The entire property smelled of disinfectant cleaning supplies; the carpet in the hallways was filthy; my room was not clean (hair in the bathtub) and the accommodations smelled of mold. I rarely write a negative review anywhere, because I know that employees are doing their best to make guest experiences good. I typically know what I'm in for with a certain hotel brand, but had no idea how disappointing this one would be.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to leave a review about your stay at our property. We were disappointed to hear that your expectations were not met at our hotel and looking into your concerns. We are in the middle of some exciting changes that may have affected your stay. Our property is undergoing renovations in which we will refreshing the look of our property that includes 2 pools and hot tubs as well as a delicious hot complimentary breakfast for all our guests to enjoy. Your complete satisfaction is very important to us. Sincerely, Mebs Tejpar

"Home away from home"

User 17/09/2019

This hotel was as comfortable as being in my own home. It was extremely clean and bright. The staff was very helpful and kind. Breakfast was good. I love that the room was NOT carpeted so I was not walking on lots of germs, etc.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency and are delighted to hear that it was as comfortable as being in your own home. We are grateful for your kind comments about our bright and clean renovated rooms, complimentary hot breakfast buffet and helpful staff. We try to offer a great value by including a hot breakfast in our rate. As you mentioned the newly renovated rooms without carpeting are very popular. If you take another trip to Abbotsford it would be our pleasure to see you again. Sincerely, Mebs Tejpar GM

"Brekkie something so different than the others"

Elizabeth S, Calgary 17/09/2019

The hotel is so awesome beautiful looking inside but super clean lots and lots of room all very modern and the rooms also very roomy and super clean the cleaning staff do an excellent job but the most I am so impressed is their breakfast not like the others and theirs is very very different. Real hot breakfast of different style of eggs, beacon, ham or sausages and any toast with many different fruits to choose from. Yap a real style breakfast and no other hotels I know offers the same

"Great stay"

Dianne N, Brantford, Canada 15/09/2019

Upon arrival I was upgraded to the presidential suite just for being nice! Even if we had our regular room I am sure our experience would have been excellent as well! Staff are exceptional! Breakfast was great, and if you are catching a flight from Abbotsford Airport it is very close and easy to get to! Would recommend to everyone!

"very basic"

Steve P, Saanichton 12/09/2019

It looked great from the outside and the lobby was very good, after moving in and seeing the room it was a bit disapointing, very basic, lamminated floors, almost like a hotel at half the price, dont see why it is a PLUS Best Western

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for leaving a review on your recent stay at our property. I would like to apologize for not exceeding your expectations with the room you received. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I would like to inform you that we are still undergoing renovation at the hotel and aim for an even more upgraded experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior stay. Brianna Darby

"Really terrific staff for breakfast."

User 11/09/2019

My wife and I stayed in your hotel for 6 days. We went down for the complimentary breakfast each and every morning. The staff there in particular Joan and Kelsey made our whole day that much better with their welcoming and extremely cheerful attitudes. We are really looking forward to returning and seeing them again next year.

"Quiet location, clean and great amenities "

User 06/09/2019

Stayed here two nights while in the area. We found the room to be clean and well appointed without costly frills. Breakfast was very good. The only negative was able service with no menu, grainy picture and standard definition.

"Great stay"

scott195195, Bellingham, Washington 03/09/2019

Decided to stay in abbotsford for the night and was looking for a hotel that wouldn't break the bank but would also be nice to stay in. This was definitely a great place. Our room was HUGE. We stayed in a king bed which also included a sink, microwave, counter, and mini fridge. There were even dishes and silverware for us to use. The only down side was the breakfast was your typical continental breakfast. You have to walk across the parking lot to another building where they provide eggs, bacon, cereal, cinnamon rolls, pastries, waffles and drinks. The food was a little stale considering it's open from 6:30-10 am. Would be great for kids though! Lots of choices, just not super high quality. Overall I'd reccomend this hotel!

"Great Location and Service"

Leanne K, Olympia, Washington 29/08/2019

Great staff upon arrival. Rooms ready, very comfortable. The only place to stay in Abbotsford, especially for me during my business trips. Easy to find and close to the major highways. Restaurant close if you do not want to drive anywhere.

"Great Value and comfortable"

User 25/08/2019

Updated rooms, great service at check in and check out, free parking, free wifi, pool and hot tub open late. Includes amazing free breakfast: eggs,omlets,bacon,waffles with berries and whip or syrup, cereals,yogurt, muffins and cinn bunn, juices, coffee or tea, food constantly restocked when running low. Highly recommend staying here with your family while going to Cultus lake waterslides

"Quiet place away"

prayingpam2017, Abbotsford, Canada 24/08/2019

I needed a quiet place to work on my book and the room I got was perfect! The check in was so easy... and the check out was the same! Great place... Told my husband that we need to use this hotel for our guests...and for ourselves !

"Great road trip stay"

LauraMarvan, Sherwood Park, Canada 20/08/2019

This is a clean, comfortable hotel with a good breakfast. We liked the outdoor seating option at breakfast. We have a family of 5 and they gave us extra sheets to make our thermarest and sleeping bag more comfortable for our third big kid. The pool is tiny but well maintained.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency with your family. We are grateful for your kind comments about our cleanliness and complimentary hot breakfast buffet. Many guests really enjoy the outside seating and what could be better than a plate of eggs, waffles, fresh fruit and some sun! We have two indoor pools at our property, one much bigger than the other. Once again we really appreciate you taking the time to offer this review and hope to see you back soon. Sincerely, Mebs Tejpar GM

"Good price for a last minute"

Pinkgoose, Calgary, Canada 18/08/2019

Last minute call: We need a room fir the night in Abbottsford. Close of the highway. Large room with king bed. Renovated room. What awesome ; NO CARPET ! Just nice clean floor ! Staff was very helpful and nice. Pool and jacuzzi available and breakfast is included! Not just bread and fruits. An actual real breaky with eggs , ham , waffle. Best call ever from that road trip to stop there

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency during your last minute trip to Abbotsford. We are grateful for your kind comments about our renovated rooms, complimentary hot breakfast buffet and location. We try to offer a great value by including a hot breakfast in our rate. As you mentioned the eggs ham and waffles are very popular. If you take another road trip in our area, it would be our pleasure to see you again. Sincerely, Mebs Tejpar GM

"Great hotel"

rremtulla, Edmonton, Canada 16/08/2019

Great friendly staff. Clean hotel. Haylie was very friendly to help us when we arrived since we didn't have a great experience across the street at they Alpine Inn. She was very accommodating. Very clean hotel. Loved the mattress. Thank you

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency during your visit to Abbotsford. We really appreciate your kind comments about our cleanliness and mattress. We strive to provide a comfortable and clean environment for our guests with modern and value driven ammenties. We hope you were able to enjoy our complimentary hot breakfast buffet during your stay, and Haylie is a rockstar at our hotel. Thank you for acknowledging her. Sincerely, Mebs Tejpar GM

"Excellent customer service"

binc403, Calgary, Canada 15/08/2019

All the staff members I interacted with were more than happy to assist me - absolutely superior customer service - other hotels should learn from this staff Room was clean and stocked Ricky's restaurant was sub-par - MUST be completely renovated/overhauled - horrible stench in the restaurant- dirty, dust covered trinkets everywhere - one person servicing tables - we didn't get served for 25+ mins.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay at the Best Western Plus Regency and for your kind comments about our staff and service at the hotel. I'm so sorry to hear about your experience at Ricky's restaurant. Your feedback is very important to us and I will pass on your suggestions to management team at Ricky's. I hope you were able to enjoy our complimentary hot breakfast during your stay, and we look forward to seeing you again in the near future. Sincerely, Mebs Tejpar

"Mmmmmmm waffles"

User 14/08/2019

The breakfast bar had a women employee if I remember correctly Kelsey made an amazing spread they even have waffles the front desk staff where all friendly and helpful was superised the pool was salt water so not smelling like chlorine is a added bonus

"So amazing"

ali w, Vancouver, Canada 14/08/2019

Did one night here after having to rebook flights. The staff were amazingly accommodating, let us check in early and check out late. Rooms were clean, the pools were well maintained and the complimentary breakfast was great.

"Don't Bother...."

Kwazycanucks, Vancouver Island, Canada 10/08/2019

At the outset I will say that most of the staff were friendly and helpful, but unfortunately they don't have the best product to represent to customers. Although they have been making some cosmetic changes to the property, we found both rooms we had booked for our family to be damp and musty. No amount of industrial hotel air freshener was able to cover that up. The hallway carpets were filthy and smelled heavily of smoke (in a non smoking property??). We were told that the carpets were going to be replaced but that did us no good during our stay. No one in either room slept well because of the noise all night - bedroom floors have new new laminate flooring so you hear everything from the room above. Drive right past this hotel on your search for accommodation as there are much better options available.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for choosing our hotel and of the kind comments about our staff. We were very disappointed to hear that your expectations were not met at our hotel. We are in the middle of some exciting changes that may have affected your stay. Your complete satisfaction is very important to us. Please reach out to Sarah in our sales department so that we can make this right for you. Sincerely, Mebs Tejpar GM

"Look elsewhere "

PapaSteveF, Johannesburg, South Africa 09/08/2019

We are Best Western rewards members and have enjoyed many stays at the branded hotels throughout the world. Not sure how this place was awarded the Plus brand. Hotel is in two buildings with reception and business office in one building and pool and breakfast room in the other. Check in was unnecessarily long and staff were not helpful. Room was small, uncarpeted and dirty. Breakfast was inadequate but there is a Ricky's close by. Eat there but stay somewhere else. Not even close to value at this place.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for choosing our hotel. We were very disappointed to here that your expectations were not met at our hotel. We are in the middle of some exciting changes that may have affected your stay. Your complete satisfaction is very important to us. Please reach out to Sarah in our sales department so that we can make this right for you. Sincerely, Mebs Tejpar GM

"Not what I expected"

User 07/08/2019

We were going to Vancouver island and needed to overnight on the mainland. I booked the Best Western Plus because the reviews said it was good. Apparently they did not get the same room that we got. It smelled musty and damp. The smell did not improve overnight either as when I was woken up at various times during the night that was all I could smell. Don't let them put you in the building with the pool. It was too late by the time we got in it was too late to look for something different

"Our favourite place!"

alexandrakennedy, Victoria, Canada 06/08/2019

We first visited June 2018 and enjoyed our stay a lot we had to return our next visit July & August 2019. Rooms are nice, fairly big compared to lots, clean, updated. Pools nice size, staff very friendly & breakfast is hands down best hotel breakfast we've ever experienced. Will definitely return again!

"Good mid-range hotel very convenient to Abbotsford airport"

Pamela F, Powell River, Canada 03/08/2019

We stayed here before and after flying out of the Abbotsford airport. The hotel is very close to both the airport and the highway. It is a good, mid-range hotel. Check-in - friendly and efficient. Room - clean, queen-sized bed with decent mattress, slightly above-average linens. AC, TV, microwave, mini-fridge. On one occasion we had a carpeted room, on the second, wood laminate flooring. Also had a kitchenette on the second occasion with 2-burner stove top and plates, cutlery etc for 4. Bathroom - clean, small, combined tub/shower. Breakfast included- buffet style, paper plates, plastic cutlery, usual selection, includes some fruit for topping French toast and (instant) porridge. Restaurant on site - mid-range pricing, family friendly, decent food.

"never again"

tara-b3901, Vernon, Canada 31/07/2019

upon arrival ... room was flooded , bathtub had brownish colored water in it .. possible fecal matter , water dripping from ceiling all over toilet , water flooded out to carpet from bathroom they moved us .. room 2 . internet was sporatic at best , lighting fixtures pulling out from walls , floor in bathroom dirty , fridge didnt work , closet door coverings were pulled off the walls and laying on floor. honestly we were so tired from traveling all day we couldnt be bothered to insist on another room although lets be honest we didnt ask for one either , we just wanted to go to bed

"My money was no good here..."

billandpatricia, Kelowna British Columbia, Canada 30/07/2019

We were unable to complete check-in because we don't use credit cards. Our room was prepaid, of course, through Expedia, and the desk clerk required a $50 deposit on a credit card for incidentals. Our offer of a cash deposit was unacceptable to them — not by debit card, not by actual cash, not even for as much as $1,000. Staff was cold and unconcerned that we would have to return to the road. They made us feel as though we were criminals. They denied Expedia's request for a refund. Earlier this month, our travels took us to six different hotels in BC and Alberta — each was happy to accept our debit card deposit; two hotels even welcomed us without a deposit at all. This property was unkind, unwelcoming, and unreasonable.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to offer your review. With all due respect, our policies are clearly stated on all 3rd party websites and mentions that a credit card is required upon check in for incidental charges. We regret that we were not able to accommodate you and apologize for the inconveniences. Our staff are in fact extremely welcoming, kind and reasonable, but it is important to be respectful our policies. Sincerely, Mebs Tejpar GM

"Loved the room "

Look4-2, Victoria, Canada 30/07/2019

Only gave average as front desk needs more staff available for check in & out. The one staff member was on the phone taking reservations while customers waited to get checked in or out. Room was great. Loved the Lino floors & no carpet! Needs more sound proofing between floors. Full breakfast available but warm dishes were cold. With you these negatives, I would recommend staying here just on the basis of the room alone.

"Great option near Abbotsford airport"

User 29/07/2019

Clean, great breakfast. Older property but very recently decorated. Quiet location, no complaints. Great place to spend a night after a late flight (or before an early one). My family would stay here again.

"Family visit"

2019PG, Quesnel, Canada 24/07/2019

Hotel location is perfect for us and we stay here often. Rooms are large and comfortable. Breakfast is one of the best hotel breakfasts I've had. Every morning something different is available such as French Toast or Waffles, scrambled eggs or cheese omelette, sausage or bacon. The breakfast staff are constantly replenishing as selections are eaten. There is also a great variety of cold cereal, muffins, yogurt etc. The only complaint is there was some sort of stain on the bathroom door that my husband was able to clean off.

"Great Stay"

User 17/07/2019

The room was nice, very clean, awesome beds. After two nights at the coast in Delta before the beds were so much better. The breakfast was great even though it was unexpected. Highly recommend spending the night here.

"Smelly, average stay "

KrisBachmeier, Steinbach, Canada 10/07/2019

So at the time we stayed here, they essentially are operating out of two buildings, one which is under construction. For out stay, out room was booked in the second building (with the restaurant attached) that was under construction. As for this building, our room, hallway, etc all contained various unpleasant smells, which kinds dampered the stay. I'm not sure if this is due to construction, or because we were near the pool. Either way the smells in this building were nauseating. The stay itself was fine. Adequate hotel room for cost and the room itself was clean. All that being said, I would never book again in the "second building" and would think twice to book here at all again.

"Very nice"

Molly M, Cambridge, Canada 05/07/2019

Stayed here one night for our flight the next day.. Really nice and friendly service. Breakfast was included and they had dairy free options which was very nice. 200 mininmum wording, but i have nothing else to say. Great place. :)

"Average Bestwestern property "

wishitwaswarmer, Edmonton, Canada 11/06/2019

Nothing special to say here aside from I'm still waiting for my security deposit to be returned on my credit card. I guess they make a decent return on holding everyone's funds for over a week! Room was just ok. Cleaning was average to good. Something not mentioned on the web site that perhaps should be is the proximity to highway 16. Heard traffic all night long. Possibly due in part to the single pane windows......which I understand as they definitely don't get Alberta winters. The staff are friendly and there is a restaurant next door in the same building breakfast is available in the morning. As for the breakfast it is again the typical hotel “hot breakfast” buffet which is fine by me. All in all ok. I would stay again if the price was right and I could get a room farther from the highway. AND WHATS WITH all the French tv channels?

"Excellent Accommodation"

JimRich48, Calgary, Canada 09/06/2019

Service and amenities at this BW are the best. Great Breakfast included and staff are helpful, friendly and professional . This hotel is located a few minutes away from the Abbotsford airport and even closer to any shopping or entertainment facilities

"Best Western Minus not Plus at Abbotsford"

BellaCoolaman, Prince George, BC 05/06/2019

I stay at Best Westerns often. As our stay at the Best Western Plus Regency Inn & Conference Centre was part of a bittersweet move to Vancouver by my adult daughetr, I looked forward to a soemwhat special experience, swayed by the word "Plus" in the name. We got a room with two Queen beds for my wife, daughter and I. It tinred out to be very cramped espevcially the bath, toilet and vanity combo. The tub and toilet were in truly one of the smallest spaces I've ever seen. This meant that after a shower, doing make-up nand getting dressed had to be in the non-private outer room. Since there are two beds, one would think that having three guesst is not uncommon and therefore privacy is a real issue. And there were otehr flaws and shortcomings. I was driving an SUV with a U-Haul trailer and on arrival asked where I could park. Truly, I've not been at a non-urban motel or hotel where there isn't plenty, often designatedd space. But the receptionist seemd completely unfamiliar with where I could park this not very long combo. Her suggestion was utterly inadequate and so I ended up walkiing around the location and spotting a space large enough. Pretty ridiculous that i had to do that. Then we went into the separate building where both the breakfast centre and our rooms were and, the electronic card control did not work. What's more, we encountered otehr people having the same problem. Thus it was not just a bum card but a more widespread and, I suspect, longstanding issue. Most inconvenient! Finally, I would add that while Best Western's free breakfasts are usually just adequate, this too was below expectations. It may sound trivial, but unlike other BWs I've been at recently, this one served pre-made, lukewarm waffles rather than having the now common customer-operated waffle machines. And it happened to be matcvhing these not very good waffles with tiny close to tasteless slices of very thin ham, no choices, no bacon or sausage which are usually ok. Bottom line is that, what with lots of alternatives and cheaper at that, close by, hell will be freezing over before I'd book a stay again at Best Western Plus Regency Inn & Conference Centre.

"Great hotel in Abbotsford BC"

John H, Calgary 02/06/2019

Hotel is well maintained, clean with friendly and helpful staff. It has a full breakfast which was fresh. There is a restaurant on premises so it is easy to get a meal anytime of day. Would recommend this hotel to others. .

"Staying for business"

wunderland71, Mission, Canada 29/05/2019

Excellent front desk service. Location very good. restaurant excellent. Banquet facilities Excellent. This is the 2nd time I have stayed and all services were right on. We wanted to use power point, everything set up and working. Perfect

"Highly recommend"

travelbuggs07, red deer 27/05/2019

Just stayed one night here. Staff at this hotel were super friendly and very accommodating. The first room we were briefly in had a strange odor and after telling the front desk they immediately moved us to another room no questions asked. Rooms were clean, newly renovated and kids enjoyed the pool and outdoor patio area. Beds were very comfortable and breakfast in the morning was absolutely fantastic! Would highly recommend this hotel, very family friendly. Nice and close to the airport as well.

"Nice place to stay"

F7652NOkevinr, Sydney, Australia 19/05/2019

This hotel is well situated near the highway but without the noise. Great open layout and plenty of guest parking. Good restaurants on site as well. Their Fitness Centre is as good as any hotel I have stayed in. Our twin room had 2 queens size beds that felt like they were brand new. The room was well decorated, modern and clean. A real credit to their staff. The bathroom was up to a high standard in fittings used and toiletries provided. It's nice to have a good hot shower after a long day on the road. Check out was easy and fast. They were well staffed to cater for any rush of guests. We liked this place and would stay here again.

"Our stay"

Quest41977114719, Port Alberni, Canada 08/05/2019

Our stay at the best western is always enjoyable … It has a Ricky's Restaurant where the food is good .. It is very easy to get too off the freeway...The staff was very helpful friendly and patient … The room was clean quiet and very big … A wonderful place to stay ...

"Our second stay."

User 08/05/2019

Would definitely recommend this hotel. The newly renovated rooms were lovely. The new floors were fantastic. No more carpeting. Wonderful idea. Extremely clean, beds were comfortable and towels good. Breakfast included was very good. Lots of variety. The location to amenities and the freeway are excellent. The restaurant is a great bonus. Food was great. We will definitely stay again.

"Just ok"

noreenm136, Calgary 04/05/2019

Older hotel . Be careful when booking. Half of motel gets noise directly from highway. We switched to a different room. If you stay in the main building you have to cross the parking lot to go for breakfast. Our second room had a Jacuzzi...but no regular tub..and the bed was Really soft (old?) It was Ok but next time I would look for ratings on other hotels first. With CAA discount plus taxed worked out to about $150 for the night.

"The Gold Standard for Accommodation"

Cheryl B, Penticton, Canada 02/05/2019

From the moment we walked into the lobby to check in, until we checked out four days later, everything at this Best Western location was excellent. Staff was efficient, courteous and friendly. Cleanliness in both the common areas and our room was above par It was obvious throughout the hotel and grounds that the owner(s) work hard to keep all the buildings and equipment updated and in good repair. The breakfast (included with the price of the room) offered an array of both hot and cold items and was kept replenished by the staff. I have stayed at numerous Best Western locations throughout the world but this location unquestionably sets the Gold Standard for others to aspire to (including other chains).

"a section under renovation, excellent front desk service"

User 23/04/2019

I slept very well at this place. Located in a quiet corner, next to a school and few other estate. Easy access to highway, close to airport. I saw many flight crew check out in the morning. The second swimming pool is under repair so we have to go to next building to access pool. the pool is quite small like most of this type of accommodation. better useful for relaxing then exercising. receptionist was super friendly and fast. She offered free upgrade to family suite on arrival which is a happy surprise to me. They seem to do the job to make customer stay comfortable and safe. The lobby door is locked all the time. Use room card to get into the building. The breakfast was quite popular at this place. Many showed up to grab a light and healthy meal before heading out for the day. I saw patches of flight crew members in and out.

"Great except the pool"

natalied698, Edmonton, Canada 22/04/2019

Stopped here for one night, room very clean, staff very helpful, quiet, comfortable bed, breakfast really good. Our whole point of staying was so kiddo could go swimming but very small and so chlorinated it hurt to be in the water so that's why rated a 3.

"Clean, Awesome Breakfast, Good Pool"

User 03/04/2019

Our room had an awesome kitchenette, which was great for making tea and snacks for my son. The pool was very clean and quite large for a hotel pool. The breakfast was hot and fresh and served from 7-10am, so we had lots of time to grab food before we got back on the road. The hotel is easy to find, right off the freeway and there was lots of parking. Overall this was a great property for us.

"Poor layout, no internet."

User 20/03/2019

The hotel staff are very nice, but the room layout is not well designed. There is no towel rack, the sink is outside the bathroom without any counter for even a shaving kit. My second visit with very poor internet service, dropped numerous time, other time there was nothing available to connect to. Basically had to give up and use an air card.

"would stay again"

Janna D, Smithers, Canada 12/03/2019

The hotel was a great location to where we spent a lot of time(Columbia Bible College) The rooms were very clean, comfortable and there was lots of room. The breakfast each morning was very complete and helped us start the day.

"Beautifully Updated"

JavaMama75, Prince George, British Columbia 03/03/2019

Our volleyball team booked this hotel and upon arrival, I was surprised to see two buildings. A parking lot separates them, but they aren't far apart. It was obvious where the lobby was, so check in was a breeze and easy. My room was in the lobby building on the second floor (of three floors), so I was able to use the new staircase to go up and down to the room. My room was also updated with laminate hardwood floor and our hallway had new wallpaper. The volleyball team stayed in the other building which housed the pool and breakfast room. Their rooms started at 400 (main level) and 500 (upstairs), so we never got confused where to go for the rooms. Their rooms had the same headboards and furniture, except they had carpet and their bathrooms were slightly different in layout. We all love how there is a separate sink and toilet/shower combination (both in my room in the lobby building and in their rooms in the breakfast building). It makes it getting ready so much easier! Maid service was fantastic, and it doesn't matter which room you get really. They all have the same amenities and everyone said they slept well too. My only pet peeve is the air conditioner unit they have in the rooms by the window. The desk is also by the window so it's very distracting trying to work on the laptop when you have constant air flow blowing at you. There is no way to redirect the air so I simply turned it off while I'm working. I did not check out the pool, but breakfast was in a nice sunny room. There were a lot of options and I'm glad hot breakfast was available. Parking was plentiful and well-lit so I felt very safe staying there. I thought the highway would be an issue, but it didn't bother me at all. It is very easy to get here from the highway. I would definitely stay here again and I'd recommend this hotel for everyone from business to families to sports teams. The staff has been amazing and so helpful. Very large clean rooms too (always a big bonus).


Sunil P, Vancouver, Canada 18/02/2019

I have stayed here 5 times now and it keeps getting better and better. They've got the best breakfast in town plus 2 swimming pools. That's hard to beat. To top it all off they have a top notch friendly staff. I'll be back for sure!

"Worth the price . Very Clean . Friendly"

AlvinK1416, St. Albert, Canada 10/02/2019

The title pretty much says it all . The staff were so helpful with our questions and needs . Rooms are large and very clean with extra pillows and nvery comfortable bed . Enjoyed our stay . A $ 12.00 CAB RIDE to the AIRPORT .

"weather stay"

Donna W, Garibaldi Highlands 10/02/2019

do to uncertain weather conditions, we decided to stay here. It was clean, comfortable.other than the power going out Saturday morning, which interrupted breakfast. We would for sure stay here again.

"Basketball Team trip"

User 04/02/2019

This hotel is our go to accommodations for our school when we stay in Abbotsford. The breakfast is great and the rooms very spacious for our players. Got to use the fitness room and pool which is a bonus for an active team.

"Basic hotel"

twinkletoes5477, Lillooet, Canada 20/01/2019

Arrived at about 9.35pm and the check-in was quick. Our room was in another building across the car lot. When we arrived at the room we noticed we were right next to the breakfast buffet area, which was not a good sign as we had been travelling all day and would have liked to sleep in a little. Around 7am the fun started with the breakfast noise. Chairs being scraped along the floor, clattering of dishes and loud talking. Such a ridiculous and ignorant idea to have rooms next to that area. Very disappointed and frustrated. Didn't have the complimentary breakfast as just wanted to leave as soon as possible. The room was basic but clean.

"Awesome stay and very clean"

Marilyn S, Gabriola Island, Canada 08/01/2019

We took our family to stay at this hotel and were treated royaly. The amenities were fantastic.. Pool, and hot tub. We have a B.C. licensed service dog and upon showing the license at the front desk and check in were welcomed warmly. The price was very reasonable. Will definitely go again!

"Consistently nice hotel!"

LLP1803, Silverdale, Washington 02/01/2019

We have stayed at this hotel on numerous occasions while visiting family in Abbotsford and the hotel staff are always very friendly and helpful. Though the hotel furnishings are a little dated, it is always clean. (We were informed however, that the hotel has some rooms that are currently being renovated.) There is a complimentary breakfast buffet every morning, and it is one of the best we've ever come across. Excellent variety of breakfast items. On this particular visit we had booked a king size bed in advance, but the reservationist made an error and we ended up with 2 queen beds instead. It was no big deal, as the location was still in the building we had requested. I really do recommend this hotel as a great value for someone who doesn't want to spend a fortune on lodgings, but yet wants a good clean place to stay with breakfast included.

"Exceptional guest service"

Tara L, Whitehores 02/01/2019

We were staying for a sporting event. It was close to the venue and a great place to rest up between practices. The breakfast was great for our hungry athletes. The staff was very friendly and accomodating. Some of the athletes also enjoyed the hot tub to soak tired muscles.

"Best best western ever !"

User 20/12/2018

I have to admit that I have never stayed in a best Western that I did not enjoy but I also have to say this best Western is the best ever we always stay there they always give us an upgrade they're always so willing to help the food is fantastic the pool is great the restaurant on site is great it has everything you need !

"Will do whatever I can to harm this establishment"

User 13/12/2018

Booked online for 2 nights through a third party booking site using a family members credit card. Explained I do not have a credit card while booking and booking site said no problem. Flew in from Toronto and got dropped off by a taxi. Had been on the road for nearly 24 hours and was told I cannot check in without a credit card to cover damages, would not accept a cash deposit and turned me away from a room I had prepaid. Refused to allow me to speak with a manager. Tired and carrying my luggage I headed across to the first hotel I could find, explained my situation and with no credit card and a $100 deposit I'm now writing this review from a bed across the street.

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel and we were sorry to hear about your experience. As with most hotels, we do require a valid credit card from all of our guests upon checkin. This is noted on all 3rd party booking sites, but unfortunately was not conveyed to you by that booking agent. We hope your alternative hotel was to your satisfaction and that enjoyed the rest of your stay in Abbotsford.

"Great Business Facility"

User 25/11/2018

Hotel of choice for trips to Abbotsford. Great and consistent staff and service. Excellent breakfast bar that is kept full throughout the service. Convenient location. Best Western rewards program is also good value.

"Amazing Experience Great Value for $$$$"

Inspire08314108342, North Vancouver, Canada 21/11/2018

My family and I had a great stay here. Great breakfast in the morning as well!!!Bring toys if you have kids and want to use the pool. Hotel is near the highway but we did not hear anything from our room. It was very quite.

"Warning: Avoid staying in rooms by pool- VERY noisy!"

wingirl6, Canada 17/11/2018

This is my second time staying at this location however I am a Diamond Select member and frequently stay at BW locations throughout the province. We average 10 stays per month. We are loyal BW members and in general are very happy with our stays. The staff are typical to BW, welcoming, friendly, accommodating and helpful. The entrance is grand and modern with a cozy fireplace and inviting seating tucked behind a staircase with large windows letting in light. The last time I stayed I was in the main building. This time we got booked into a room in the other building across the parking lot adjacent to the Ricky's restaurant. My advice to anyone staying here is that you NOT accept a room in that building particularly on the ground level across the hall from the pool room with windows facing into the parking lot. Between the roaring din of the pool jets echoing into the hall and our room which sounded like a huge vacuum cleaner being left running continually outside our room door, the traffic noise and the loud sounds of people talking in the parking lot mere feet from our windows as well as hearing footsteps & loud water/pipe noise from overhead, our stay has been very uncomfortable. I called the front desk three times. They did what they could regarding the pool, but as other guests were using the pool the noise continued. I was offered a room change but my preschool aged child was already asleep (fell asleep during an interval of relative quiet). So moving would have entailed waking him up, packing up & carrying everything across a dark, cold parking lot to settle in elsewhere. Every hotel has a room or two that should be avoided due to a noisy elevator or ice machine etc. While I recommend this location save yourself some grief by staying in the main building!

"Amazing appearance of the property"

gulabis2018, Calgary, Canada 11/11/2018

Very clean, comfortable, with great amenities and amazing friendly STAFFLocated very close to the highway. Great breakfast choices and very clean and comfortable bed, pillow and over all room amenities.

"Nice quiet hotel"

Dirtbombtom, London, Canada 10/11/2018

We arrived here at the end of a camping tour. Looking for a warm clean bed at a reasonable price. This was an excellent choice. Luckily we were able to check in early sort out our stuff, enjoy the courtyard and the pool before lights out. Breakfast for this venue was a little more bountiful then most other roadway hotels. We left rested and satisfied, What else can you ask for.

"So quiet & easy to access"

User 05/11/2018

The staff are fantastic. Rooms are quiet. Parking is a breeze. Close to loads of fantastic restaurants and services. Located super close to the TransCda. Breakfast was delicious. Coffee is, as always, good.

"Good stay, great room, food okay"

Ava C, British Columbia 23/10/2018

The two of us stayed here in Sept. We booked a larger room because we thought our kids would be with us and it way a good deal two months ahead. So, with no kids... we were really happy with the two queen beds, big screen tvs, big couch, nice bathroom, very clean and quiet room. I'd do that again, book a big room ahead to get a good price. I'd stay there again, no problem. Breakfast was like everywhere else, maybe a bit cheap (quality & quantity) and the usual noticeably grumpy breakfast staff.... But they allowed smoking outside on the patio amongst others still eating - which is a HUGE issue I have anytime. Smokers should not be allowed to smoke anywhere near people still eating. Hotel should know this already.

"Its worth staying here..."

dpowers2017, Kamloops, Canada 12/10/2018

This was a pleasant surprise to see such a well appointed room. Really comfy king size bed and great linen..and a great little restaurant right next door that serves a hearty breakfast.The hotel has many amenities to offer with a great little foyer offering fresh coffee etc. Very nice reception staff.

"Room smelled musty and pull out couch had dirty sheets and towel folded into it"

kl130140, Prince George, Canada 10/10/2018

Used to like this property until this stay. Bad smell in room and dirty sheets and towel folded up into fold out couch. Unable to check out early without full charge to my credit card. Two cleaning ladies arguing outside my room early one morning. I will NOT be back. Disappointing.

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our property. We strive to provide all guests with a 10/10 experience and on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please reach out to our Front Desk Manager, Brianna Darby so that we can make this right for you.

"comfy stay"

Locksley9, Niagara Falls Ontario 04/10/2018

Our last night of our BC holiday, we chose this Best Western due to its proximity to the airport. A very good choice. The room was all that we expected it to be, clean, comfortable and well equipped with a very professional staff. This is a rather large complex housed in two buildings with ample parking and a breakfast buffet, bonus!


MoHornal, Sukhothai, Thailand 03/10/2018

My husband and I chose the hotel to host our friends and family coming into town for our wedding. We are both extremely happy with the decision we made and impressed at the service. Gagan and Sarah were such a joy to work with and made everything so simple for us. All of our friends and family had nothing but good things to say about their stay at the hotel. I would highly recommend staying at this hotel if visiting Abbotsford.

"Nice place when you are on your way to the airport"

Donald S, Chilliwack, Canada 02/10/2018

I like to stay fairly close to the airport for some trips, with this particular locale being handy and functional in all respects. It touts itself as being something it is not, but does offer, clean and fairly quiet rooms with a nice breakfast.

"Excellent Facility"

Maureen S, Victoria, Canada 19/09/2018

I have stayed at this motel several times. The rooms are extremely well serviced, the staff are most helpful and courteous, and the breakfast buffet presents a very complete selection of possible items. The rooms are very quiet in spite of being close to the highway. I highly recommend this motel. (Far better than the other Best Western in Abbotsford)

"Excellent place to stay"

User 15/09/2018

Front desk staff went over and above to provide a great experience for us. Suite was very spacious and really nice and comfortable. Included breakfast had a good selection, even non dairy milk :) and the airport is very close by. Highly recommend this hotel as a wonderful choice to stay in Abbotsford.

"Flew in from Edmonton to visit our son in Kelowna"

DudleyAB, St. Albert, Canada 15/09/2018

We stayed here for a couple nights touring around Vancouver before heading to Kelowna. The hotel is fairly close to the airport and was one of rhe best pricrd in the area. The room was a nice size and very well equipped with a mini kitchenette with a Kureg coffee maker. The beds felt very firm, however I did not find them uncomfortable. The breakfast was well stocked and overall not too bad. We liked this hotel so much we booked it again for when we fly out. Definitely would recommend this hotel based on the experience we had.

"They mailed my pillow back to me ! "

SherriMag, Edmonton, Canada 04/09/2018

We ended staying here the night before the air show and did not book ahead. Booked and arrived around midnight. Room rate was a bit high but it was only only room left in the area. Staff was friendly. Room was big, clean and comfy. The breakfast had hot food and the pancakes were quite delicious. I left my pillow there and they actually mailed it to me, unlike other smaller items left in hotels over the years. Really appreciated that they would take the time to do it.

"Fabulous staff"

Lorraine T, Saskatoon, Canada 04/09/2018

The upgrade to a suite was very nice and the area our room was in was quiet from road noise. The free breakfast was very good. The hotel was very central to various family members and activities we were involved in.

"Hotel close to roadway "

JMark2014, Ancaster, Canada 03/09/2018

Stayed one night here on way through to kelowna. Hotel close to major roadway and road noise was quite noticeable in room. Room was clean and front desk staff was very helpful. Small pool we used was ok. Nice stop for brief visit and convenient location. Breakfast was good. Large contingent of school age kids made this a bit chaotic. A warning as to when they were coming down would have been nice. Aircrews use this hotel

"Customer service lacking"

User 02/09/2018

Sheets were not clean, toilet didn't work, internet issues. Upon notifying staff, little was done to rectify issues. Communication was extremely difficult offering little to no assistance or adequate compensation. Extremely dissatisfied. Will not return to this hotel.

"A very nice place to stay!"

Jason W, Edmonton, Canada 31/08/2018

Okay - rating this very good *might* be unfair (i'll get to that in a minute). Very nice hotel - super staff and clean rooms. Very good breakfast. The front staff recommended a great restaurant (see my other review!) Downers: Pool was FROSTY. Breakfast is in another building (not far away - just strange) and the hotel itself seemed old. Not sure why. Not that that's bad - but it just felt that way.... But overall a great place to stay - and it's close to the restaurant we love....

"family getaway"

User 26/08/2018

Hotel staff was very kind and professional. Hotel was very clean. Beds were very comfortable. Kids enjoyed the pool. Breakfast in the morning made it for an easy start to the day. We have stayed at this hotel 3 times now and have been pleased with our stay everytime.

"Great place to stay"

User 14/08/2018

Great hotel, except rates were quite high given that it was Abbotsford Airshow weekend.Breakfast was great and included hot and cold items like waffles, pancakes, french toast. I've stayed at other Best Westerns where you can make your own waffles, and having that option here would have made the stay even better. Lots of protein options at breakfast too including sausage, bacon etc. Cinnamon buns were a little stale tasting, and could have been fresher.Room was clean, noise levels were low, pool was great. We would stay here again!

"Average service, Average breakfast, very bad smelling (!"

Alikat62014, Ottawa, Canada 06/08/2018

We started our 2 weeks journey to the west coast from this hotel. There are two wings (buildings), an older and newer ones, the breakfast served in the older building. The receptionist was very curious regarding the deal we had got from bookings!!. This was the first time I noticed this curiosity from the staff in a hotel!. The room smelt funky! ( like carpet washing) and it did not go away with all measures ( opening windows, runnig air condition or bathroom ventilation). Breakfast was good, however, the boiled eggs were almost frozen!. The rest of the breakfast manu was good and generous. It has free parking and a small indoor pool and hot tub. There is laundary machine in either building which makes it very convenient for guests. Free coffee and tea available at the front desk. There are near by hospital, shopping mals, bars and restaurants. Accessigble to high way with 25 min. drive to vancouver.

"Average Hotel, Great Breakfast!"

User 25/07/2018

I stayed at the Best Western Plus Regency Inn for a 4 day work trip. I was surprised when checking in that the hotel had two buildings, one is where the front desk was as well as hotel rooms, and the other was more hotel rooms with the breakfast area, a pool and hot tub and a restaurant attached to it. The first night we decided to go into the restaurant and had a good dinner, nothing special but nice staff! In the morning we were surprised by the great selection of food, the variety changed day by day. Overall was a great stay and we had no issues with our rooms!

"Expected more"

Dan T, Nanaimo, Canada 24/07/2018

The room wasn't very big, the breakfast was cold, the waffles shouldn't be heated up frozen. Get a couple of waffle irons. Our room wasn't in the main hotel and wasn't communicated to us by the front desk employee. Had to walk across the parking lot. Thank goodness it was summer and not the rainy season!

"Interesting 2 building hotel"

satogle, Martensville, Canada 23/07/2018

Nice, quaint hotel just off the main highway from Vancouver. Ricky's restaurant with small pub attached to one part of hotel. Rooms were nice and quiet, 2 pools one in each building, was nice as one was out of commission. Front desk staff were very courteous and helpful, breakfast was super held in the one building with the Ricky's restaurant in it.

"good value for your dollar"

econospan, Chase, Canada 23/07/2018

we stay in this hotel quite often. very convenient for any shows in the tradex.. we stayed 2 days this time in the older side.. this time they upgraded us to a suite.. older room, needs an upgrade but was clean and quite... we woke up to the smell of pan cakes as we were close to the stairs leading to the breakfast area... nice change... breakfast was ok..eggs and bacon. as we stay here often, we would recommend..

"Old Property in Need of Facelift"

onthemoveagain1, Maple Ridge, Canada 17/07/2018

The property is dated but it was clean..... rooms are small and fixtures are from the 1970ies. Carpet is worn and trim is loose on the walls. The bed was comfortable The couch sagged in the middle and the lighting was old and poor. I would not stay at this property again as there is other newer properties around.

"2 Night Stay"

apreilgray, Calgary, Canada 15/07/2018

Hotel was Ok, pretty clean, badly needing to be updated. Although the Presidential suite says it sleeps 6, unless you want 2 people to sleep on a tiny uncomfortable futon in the living room without proper blackout curtains (only sheers), or put 3 people in each King bed it really doesn't fit 6. Breakfast was a very pleasant surprise. Great variety, Clean, bright, welcoming room.

"Not up to the standard of Best western Plus hotels"

Dollo1, Banff, Canada 15/07/2018

Arrived to a nice renovated front desk area, the friendly staff told me I would be in the building across the street not the one the front desk was located in. This other building was very old in comparison and the hallways smelt like old wet floor mats. The room was ok, however, we noticed more and more flies as the night went on. We killed 4 of them and there was still more. The furniture in the room was very old and did not smell fresh neither did the room. The breakfast in the morning was good. Overall I would never stay here again as it is an old hotel (barely renovated) under the name of best western plus and the rooms are not clean and contain pests. There was no pens or paper to write stuff down and I paid nearly $200 for the night. Avoid staying here

"Home base"

User 10/07/2018

My husbands brother and girlfriend came over from Wales for a month. When we drove down to the coast we needed a place that was central to all the places we wanted to take them. The rooms were large with a small love seat which was also a hideabed. There was a bar fridge and microwave as well as a coffee machine. There was a voice of two swimming pools, as well a hot tubs. Huge bonus, not only was there a nice restaurant, there was a huge breakfast buffet, which was great as we were able to go down when we were ready and even grab a plate to take up for the other person if they were late getting started. We will definitely stay at this hotel again. The service was fantastic

"Great Place to Stay"

User 09/07/2018

Stayed there for 3 days combined on 2 separate trips. One when I arrived in Vancouver and when I was heading back to Van to catch my return flight. I stayed in both of the different buildings. Accommodations were ok. Not as nice as other places but well worth the dollars. Had a great complimentary breakfast. Lots of parking and well lite areas. Has the convience of having a restaurant and pub on site. Food was okay for the price. Service was great for both the hotel and restaurant. There is a convenience store right across the street for cheaper drinks/snacks.

"First Night if Vacation "

User 16/06/2018

Excellent place to stay. Arrived into Vancouver and needed a place to rest our heads and recover from jet lag before heading into the mountains. About an hour out from Vancouver this seems to be the first reasonable sized town to stop. Very comfy, nice hot tub and pool. Great breakfast. Great diner on site. Perfectly met our needs.

"Best Best Western I've stayed at!"

Rasmuss89, London, Canada 09/06/2018

Staff was friendly at the front desk, and we received a quiet room on the 3rd floor of the main building. Room didn't really look like the picture we had booked, but it was clean and comfortable and a good location away from the elevator. Maybe we were put into non renovated room? But it was still good and we didn't mention it to the desk. Elevator was very slow, but it was only 3 floors so we just took the stairs. Breakfast was quite good with lots of selection. We went to the onsite restaurant one day for lunch and it was really great! Homestyle food and large portions- it reminded me of a Cracker Barrel in the States, even with the little table game to play! Great location close to everything, lots of parking, and clean hotel, definitely a great choice if we come back to the area again.

"Family holiday."

User 06/06/2018

Good time at the hotel. Food is good, continental breakfast very good. Clean hotel, friendly staff and did not hesitate to assist when required. Good location, easy access. Weinrend t return on our next scheduled trip to the Fraser Valley.

"Good room and breakfast was a pleasant surprise"

User 04/06/2018

Good price and good location. Close to downtown Abbotsford and just off the highway for trips into Vancouver. Breakfast was a pleasant surprise - hot items in addition to cold offerings. Well worth the room price.

"Outstanding Hotel in Abbotsford"

ATourist_13, London, Canada 31/05/2018

This was a lovely hotel to stay at for 3 nights while we were in town for a wedding. The property was easy to find, quiet and in a good location near the Hwy but not so close that it was noisy. The rooms were spacious with comfortable beds, spotlessly clean and had plenty of amenities. We had the 1 queen bed room with the kitchenette which was very handy for making sandwiches for a day out or having a snack. The bed was very comfortable and the AC system worked well. You can't beat the breakfast! First off, the staff worked very hard to keep the buffet well stocked and the tables clean. There's a large room to sit in and tables in a courtyard outside. The internet was flawless and there were plenty of channels on the TV. We found the staff very helpful in supplying us with things we needed and providing directions and advice as to where to go and what to see while in town. The restaurant on site, Ricky's, had delicious food and excellent service. We would highly recommend this hotel.

"Best Western Abbotsford"

User 28/05/2018

Clean, friendly and highly recommended. The manager and desk staff are extremely efficient and great service. Also, breakfast is above average. The location is close to the highway and downtown. Good dining easily accessible.

"great upgrade"

User 27/05/2018

we checked in and was offered a suite upgrade for less money because of our BW Rewards card. Great value. Pool and hot tub were great too. The only thing I didn't like was that when we watched TV there was not a channel guide and we had no idea as to what shows were airing other then channel surfing. Other wise very satisfied.

"Amazing experience!"

aprilernst, Halifax, Canada 25/05/2018

We were lucky enough to have our wedding at this location. The venue was beautiful and perfect for our small ceremony and reception. The staff went above and beyond to make our day as special as it could be!

"Very happy"

vikingjorn, Fort Saskatchewan, Canada 21/05/2018

The bed was very comfortable. Best hotel sleep I have had. Room was very clean and bathroom amenities were laid out all in all we we very happy and would definitely recommend this hotel to our friens.

"Great Location"

Daisy052, Summerside, Canada 19/05/2018

We spent three nights here. Check-in/check-out was fast and friendly. Hotel is in a great location close to the freeway, restaurants, shopping, etc. The room was comfortable and clean. We've stayed here in the past and will stay here again in the future.

"Best hotel experience we've ever had!"

angelatH4658JF, West Kelowna, Canada 19/05/2018

Our experience was so top-notch that I have entered the hotel's phone number into my cell phone address book because it's guaranteed this is the place for us when we're in Abbotsford. We couldn't have asked for a better experience.

"Great staff great hotel"

User 13/05/2018

All the staff were so helpful. Even the maintenance people remembered us. They put us in a room with a kitchenette which suited us. The lobby area was immaculate. The check-in was relaxed and they made time to talk to us.

"Poor service and no accountability!"

jenncollins2018, Prince George, Canada 04/05/2018

Stayed here and had 6 rooms. Booked 3 nights at time of but 3 weeks before coming, called with a room change and said we didn't need the Thursday night. Arrived Friday afternoon and was told all 6 rooms had been charged a no show fee (the room rate) and that they didn't get a phone call to change the dates. Well they got the room change just fine but not the date change. Weird!! But regardless they are taking no blame saying I must have messed up. Well I know I didn't mess up and the hotel charges us an extra $1200.00 for the 6 no show rooms with no fault taken on their part. Awful service. Will never stay at a best western again.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
With great respect and consideration, this review is highly unfair to our property. Our groups are coordinated by sales managers who are available for any changes within the contract parameters. No changes were made in respect to the Thursday night with our Sales team. In addition several contracts where signed that showed that the Thursday night was a part of your teams stay. Our hotel held those reservations on Thursday night and turned away several other teams with similar requirements. We are very accommodating to changes, but when no communication is offered directly to our sales team and there are signed contracts that indicate that we have correct dates, it is highly unfair to offer us this score. Respectfully, Mebs Tejpar General Manger

"Great overnight stay!"

CCgetoutside, British Columbia, Canada 29/04/2018

We stayed here for a quick night in town and we very pleased with the service, location and cleanliness of the hotel. Our room was very quiet - even though it was fully booked with quite a few sports teams. Didn't hear any noise. The pool was great, only visited the one closest to our room. Breakfast was one of the better hotel breakfasts I've had, lots of options for specific diets (diary free, gluten free, etc). Very friendly staff who took care of the breakfast room. Would definitely stay again. Check in fast, parking free and easy, wifi free!

"Excellent hotel"

Janice M, Fort St. John, Canada 28/04/2018

The hotel was right off the freeway. It was quiet. The rooms were clean, comfortable. The restaurant on site, Ricky's serves very good country cooking. We ate supper and breakfast there. The staff were friendly, the service quick and the food delicious. All in all a good hotel.

"Very convenient location, next to the highway"

Selina1988, Vancouver, Canada 27/04/2018

Quite, clean and friendly hotel. Breakfast was included, but a bit disappointing. The area set up for breakfast was big and the server was super nice. The room was clean and nice, but nothing special.

"Convenient Location"

User 26/04/2018

Good hotel. Convenient to my business meetings in Abbotsford. Great breakfast. Building secure. Nice facility. Would stay again. Easy on/off from the main highway. Wi-fi available. Rooms are nice and beds comfortable.

"Great, helpful staff, but a bit disappointed in the decor and pool"

BenLar137, Calgary, Canada 23/04/2018

This hotel is located right next to the busy and noisy Trans Canada Highway, but our room facing inside was quiet. And our one bedroom ground-floor suite was spacious, well kitted out, and met our needs for having a dining table and extra seating. We wanted to love this hotel, but there were a few things that put us off. The overall decor was not bright or upscale, in particular the kitchen cabins were tired and old, not as portrayed in the BW website photos. The bathroom in this suite was not functional, in that the vanity was nice, but too small to be functional for travellers - travellers need shelves, not drawers. The closet doors were cheap and tacky and put us off. This ground-floor just seemed a bit dark. The pool looks inviting on the web site, but when we were there, the water looked a bit murky, too much so for us to use and enjoy. The breakfast room staff were absolutely the tops - they were helpful and friendly, and ran a great breakfast room. The have lots of seating and were very busy, but everything was there that you needed. This hotel photographs well, but in reality is not quite as nice as you might expect.

"don't order a business room"

JACQUELINE E, Victoria, Canada 20/04/2018

paid more for a business room but there were amenities. not even a pen! no paper, no pens, no calculator.... why did I pay for something that was offered but didn't supply? also ws offered free calls. then am charged $11.00 for a short call. no, sorry, we don't include free calls.....check their site.

BestWesternHotels, corporate at Best Western Plus Regency Inn & Conference Centre, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great value"

Falks445, Calgary, Canada 19/04/2018

This hotel offers a special rate if you are visiting someone in the hospital or senior's home. I really appreciate this and haven't seen it offered at other hotels. Rooms are nice and bed was comfortable. Breakfast is included and is good.

"Great hotel"

eileenlaframboise, Prince George, Canada 18/04/2018

The hotel was very nice. Rooms were clean and there were great amenities, including a fantastic hot breakfast included in my stay. The breakfast room was clean and well stocked as well. The staff were helpful and courteous. Definitely would stay again.


Bill B, Kelowna, British Columbia, Canada 15/04/2018

TV was not set up Wi-Fi signal is too weak in rm 432 The card key never worked in the back door The carpet has burns in it The furniture looks like it was purchased in a second hand store the bathroom sink does not drain just not pleasant stay. Thanx Bill

"Wedding Party"

Beth T, Vancouver, Canada 15/04/2018

We stayed with our wedding party for the weekend of our wedding. The presidential suite was extremely spacious and fit all our needs for the bridal party getting ready and for relaxing after the wedding festivities took place!

"Only choice"

deboraht2018, ASHCROFT, Canada 11/04/2018

This is our only choice when visiting Abbotsford. The staff are wonderful, and compliment the excellent facility. Location is convenient to everything we do; the beds are comfy; the complementary breakfast is great; and the on-site restaurant is awesome. Our home-away-from-home always!

"Road Trip"

User 10/04/2018

I was greeted by very friendly and helpful staff. The stairway leading to the upper rooms, added beauty to the lobby. There was plenty of parking: open and acessable. Used expedia to find this reasonably priced hotel.

"A Bit Dated"

scbcme, Vancouver, Canada 09/04/2018

The service was excellent and the room clean, so ultimately a pretty good stay. The room was a bit dated though and could definitely use updating of the furnishings and fixtures. New carpets and updated bathrooms would go a long way.

"A solid hotel for passing through. This place is also becoming a little seniors refuge?"

SafeTravelAdvisor, North Eastern Alberta 07/04/2018

Up to best Westerns consistent standards. Interestingly..this hotel has become a bit of a Seniors lodge. I talked to quite a few long term residents who actually live here most of the time and travel to other best Westerns for vacations. This made for a busy breakfast room- full of Seniors who did not seem to keen on clearing out for the next set of breakfast goers. A little problematic I think if more Seniors move in, maybe they need to expand the eating area?

"A Bit Frustrating"

Cindy E, Lacombe, Canada 02/04/2018

Travelling by myself and arrived tired on a cold, rainy evening. The lady at the front counter was friendly and sent me across the parking lot to the other building where my room was. Unloaded my luggage and then discovered there as no elevator so had to carry everything upstairs. My key didn't work so had to carry everything back down the stairs and across the parking lot to have it fixed. Then it was back to the other building and up the stairs again to finally get in. The room was clean and breakfast the next morning was tasty so that helped make up for the night before.

"Good Deal"

kombucha2018, Sunshine Coast, Canada 31/03/2018

We booked two rooms and everything was arranged the way we requested. They have friendly staff. The breakfast was very good and abundant. Though it was busy considering it was spring break it was quiet. The pool has a good stack of towels. The beds and pillows were comfy. I found the tv remote a bit odd though.

"Best Western Plus"

kkillins, Duncan, Canada 25/03/2018

Best Western Plus in Abbotsford easily accessible from the highway. The hotel has a small indoor pool and hot tub. The breakfast room is tidy with a nice selection of fruit, waffles, cereal, beverages. Ricky's Restaurant right next door has a great selection on their menu and is attached to the bar/lounge area.

"Great Stay at Regency"

User 22/03/2018

I took my grandkids to Castle Fun Park then over to the Best Western Regency overnight we played in pool for a couple of hours and the beds were so comfy and our room was quiet, we had a quick check in, continental breakfast was included which was ok and our check out was also quick and easy??

"Very good value for money"

User 22/03/2018

Everything was clean and in good working order. Hotel staff made efforts to reduce noise from the breakfast int he morning by closing the hallway door - didn't hear a thing! Breakfast itself was adequate given the price point. In a higher-end hotel I would expect fresher items. Beds were comfortable, great little fridge to store things and internet worked well enough for streaming content on my son's iPad. Plenty of outlets in good locations for charging mobile devices. Nice little pool for the kids to putter around in.

"Good Location. Would stay here again."

User 18/03/2018

Stayed for 6 days. Awesome breakfasts, the warm items were different everyday, I liked the variety. A wide variety of breakfast stuff. Comfortable beds. Great location. Front of hotel faces the freeway, we stayed on the other side facing a school, which was very quiet. Would stay here again

"Good for an Overnight on Way to US"

FromTheKootenays, Invermere, Canada 12/03/2018

This was our second stay at the BW Plus Regency Inn in the last few months while on our way to the US through the Sumas border crossing. We found our room to be clean and well appointed, typical of a BW Plus. Staff were pleasant and efficient at check-in. The hotel itself was modern and well kept. There can be some traffic noise from the nearby Trans Canada Highway depending upon what room you're assigned. There's ample and easily accessible guest parking. There's no onsite restaurant per se, but there's a Ricky's Restaurant handy just across the parking lot. Breakfast provided with the room was served in a smallish breakfast/eating area across from the main hotel in the convention centre portion. Good variety of breakfast options were provided. It was well maintained and kept stocked by support staff, only negative would be the congestion during busy times since the eating area is a bit chopped up and relatively small. We'll stay again, good value especially if there are any discounts CAA, etc available!


EmmaBorer, Kelowna, Canada 05/03/2018

Excellent service and stay from start to finish. Great price, plus we were lucky enough to be upgraded to a fantastic suite, comfortable, quiet, clean, I wish we'd been there longer than one night! Great breakfast, plenty of choice, lovely staff. Would definitely recommend this hotel and we will be back.

"Terrible Customer Service"

SteveinEDM, Edmonton, Canada 05/03/2018

We had booked a room with this hotel via a third party booking site, and due to misleading information on the third party website we had accidentally booked a non-refundable room, even though we had clicked on the free cancellation link on the third party website. We received a confirmation email from the hotel confirming our reservation which indicated that we "may" be charged for the hotel in the future and that the amount that was shown would be the amount charged. However, after only a few hours we were charged for the hotel room and the amount charged to us was different than what the email stated. The difference was the local sales taxes, but nowhere in the email did it state that we would be charged the amount shown plus taxes. Both my wife and I contacted the hotel and the third party, to no avail. We were told on both ends that it was up to the other party to assist us in rectifying this oversight. During one of my phone calls to the hotel I was actually hung up on by one of their staff members, this is totally unacceptable. I managed to speak to a manager at the hotel and was basically told the same thing, that their policies were being followed and there wasn't anything that could be done for my family. The long and short of this is that we are now being forced to stay at a hotel, instead of wanting to stay there. I will NEVER book a room at this hotel again, nor will I ever use the third party booking site. This has been the worst experience in booking a hotel that I have ever had.

"Best in Abbotsford but..."

westcanguy, Calgary, Canada 05/03/2018

I've stayed at this hotel a number of times the last year. Rooms are average with bathrooms a little on the small size. The beds are comfortable and not too soft. I've found it to be quiet and the breakfast is fairly decent. There is a restaurant on site that I've tried but I've found the service to be very slow every time I've tried it. My largest issue is their hot tubs... both of them. They are lukewarm at best. I'm told they have to have the temp at 102f because of BC law. I stay at hotels across western Canada at least 50 nights a year and there is no way the temp is 102f. I got the impression that staff really didn't care which is fine becasue next trip, I'm trying a hotel in Langley.

"OK Rooms, Mediocre Breakfast"

BlackberryBoy, Vancouver, BC 25/02/2018

My wife and I dropped our kids off at a friend's in Chilliwack and chose this property for a kid free night. Check in was fast and friendly and we had a largish room with a king-size bed and a small love seat. The hotel's not super new or fancy but the the room and common areas were alright, a little bland but alright. I was surprised by how tiny our bathroom was but otherwise the room was fine. Probably the most disappointing part of our stay was the breakfast. It was pretty similar to your standard motel breakfast but just not very good! There were sausages (neither my wife or I tried them), scrambled eggs that were terrible and premade waffles. They had real whipped cream and fruit as toppings but the waffles were awful (I'm not that picky, honest! I don't know how you screw up waffles but they did!). The worst part was the Nescaffe coffee machine, I can forgive a lot if the coffee is decent but it wasn't. Lest I appear totally negative, the breakfast staff were great and working their butts off to ensure everyone had food on a very busy morning. The layout of this property is very odd, it's two separate buildings with a parking lot dividing them. No biggie, just not as fancy as I was expecting from the 3 star designation and the amazing reviews on this site. There's really nothing wrong with be hotel, it just didn't charm our socks off.


nicolehH3189CI, Vancouver, Canada 29/01/2018

We saw a concert in Abbotsford and decided to spend the night. I booked this hotel through Expedia because it was close to the venue and had a good price. The hot tub was definitely a bonus feature! We were super satisfied with our room and the staff was pleasant and helpful.

"Best Western"

User 21/01/2018

I got caught in a snow storm, and could not make it down the highway. This hotel had good reviews, well priced and nearby. The check in was great, friendly and fast and I got an upgrade.the room was large, nicely decorated and spotless. There is a restaurant on site, so no need to hop in the car and brave the elements. Breakfast was included, and included hot food. Would recommend this site to anyone.

"A meh type of hotel. "

Viciousrussell, Stratford, Canada 19/01/2018

I've stayed here likely 5 times and things are not improving at all. It hits all the check boxes (pool, attached restaurant, breakfast, etc) but none of it is very good. For example the bathroom has burned out light bulbs, the finish is coming off of the vanity, the TV is hilariously small. It's comfortable and reasonable in price but keep your expectations in check.


User 08/01/2018

WORST EXPERIENCE OF MY LIFE....ROOM FULL OF ANTS...Did nothing about it.....contacted head office best western...they wont even talk to me ....just a generic e- mail....Me freinds and family would never stay at a Best(Not) Western locatation ever again

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel and for taking the time to review our property. We truly apologize for any inconveniences with your room. We had offered a solution to your stay, but if you are not satisfied please contact our Front Desk Manager Brianna Darby so that we can make things right. Sincerely Mebs Tejpar General Manager

"Great Upgrade "

User 08/01/2018

Arrived later and were fortunate enough to receive an upgrade from the front desk attendant. She was great from the time to arrived through check-in!! For an older hotel it was very well maintained and with all amenities. Our room was on the highway side and was very loud. Not sure of the other rooms but if we were to stay again we would request away from the highway. Otherwise, room was fantastic!

"BW up to standard"

arthurrobertr, Victoria, Canada 08/01/2018

Everything from staff to room was as I expected for this type of hotel in this kind of location. Most agreeable were the front counter staff who were very attentive to detail. All my needs were met in a timely manner. I will return here the next time I am in Abbotsford

"Best Western Abbotsford - Wonderful Experience"

User 08/01/2018

I would highly recommend this hotel. Staff were great, rooms were super clean and the amenities were top notch. We can't say enough about the quality of the food and the service in the Sports Bar, outstanding!! Excellent value! We will be back!!

"Family Christmas"

Marilyn W, Kamloops, Canada 04/01/2018

Despite the icy weather, it was a good place to travel to, rest and recuperate as well as visit family from. The room was nicely furnished for a group of us and very comfortable for all of us including the fridge and microwave.

"Very handy to the airport!"

HappyWonderers2011, Edmonton, Canada 03/01/2018

This hotel had a very nice comfortable feel to it on a very busy weekend. We needed to stay at a location that was nearby to the Abbotsford airport and do not regret picking this stay. Very kind personnel as well.

"Paperwork madness. Stayed four nights. Had to do separate registration for each night."

frankp653, West Kelowna, Canada 02/01/2018

More concerned about paperwork than the customer. Keys constantly needed reprogramming. Bed not comfortable. Good location. Very unusual to have to get a new key for every room for everyday. Staff much more concerned about making Best Western happy than the customer.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel and for taking the time to review us. We truly apologize for any inconveniences with your key-card and with registration issues. Please contact our Front Desk Manager Brianna Darby so that we hear more about your experience and make things right. Sincerely Mebs Tejpar General Manager

"Great value"

2Nikkels, Maple Ridge District Municipality, British Columbia, Canada 02/01/2018

We found this location through the Best Western website and decided to try it out as it had availability for New Year's at a surprisingly good price. We were confident of a good experience due to the Best Western brand and were not disappointed. The hotel has two parts and each has its own pool and spa areas. We were in the 'main' area and the breakfast room was a very short walk across the parking lot. There is also a Ricky's Restaurant in the same building if you wanted something different for dining. The breakfast was a full on hot buffet with many, many choices including gluten free for those that are concerned. Our room was on the second floor and it was if we were in the hotel by ourselves. There was no outside noise and we couldn't even hear other guests, even though it was apparently full due to massive power outages in the area. We selected a room with a king sized bed and had lots of space to move around. There is a liquor store across the street and we found the casino a short 5-10 minute drive. We will likely stay here again when we want to 'spoil' ourselves.

"Our home away from home"

deboraht2018, ASHCROFT, Canada 31/12/2017

Regular visits to Abbotsford find us staying at the Regency as our home away from home. The staff treat us like family. The facilities offer everything we need to be comfortable and feel pampered. Location is perfect for all our activities in the surrounding area. The on site restaurant is fantastic, with very tasty food in great sized portions at a good price. Always recommend the Regency to everyone who is visiting Abbotsford.

"Always Awesome"

H6256CNdavec, West Kelowna, Canada 23/12/2017

Super Staff, Super Service, Super Duper. I stay at this Hotel 50-60 nights a year and have never had a problem. I would recommend it to anyone. It is a Convenient Location on the Freeway and It is accessible to everywhere in the Lower Mainland. I have had special requests and they have always accommodated me. The restaurant at the Hotel has some of the best food in Abbotsford. Always Yummy!

"Worst hotel to pick"

224cameronw, Campbell River, Canada 21/12/2017

The guest service was great when we arrived but once we were in our room that is where problems started. We first noticed a moldy drinking cup but just thought it was a one time thing. Then from 9pm to 3am off and on, we had to listen to a pick up truck with a plow grind away at the cement in the parking lot for long periods of time resulting in no sleep. There was limited snow ans the driver was literally just grinding in plow on the cement with no snow! So annoying. Then after finally falling asleep and waking up a short time later, I went to the sink to brush my teeth and the entire counter had ants crawling through my personal hygiene products (tooth brush had about 10 ants on it, hair brush, it was gross). We decided to checkout a day early and the hotel offered us another room but it wasn't worth staying.

"Best place to stay in Abbotsford."

Paul K, Canmore, Canada 14/12/2017

Excellent facility, very friendly and helpful staff, best restaurant on site, very clean and comfortable. It ideally located just of the Trans Canada Highway and easy access to main shopping areas. My favorite place away from home.

"Great Hotel for Teams and families"

TChantel, Nanaimo, Canada 12/12/2017

As team manager i have booked both my sons teams at this location several times, The breakfast is great and it had different options each day. They have 2 buildings with a pool in each building. It also has Ricki's Restaurant attached. The group sales manager is always a pleasure to deal with and is super friendly, accommodating and helpful. We will be back

"Great place"

M3316CMdeniseg, Chemainus, Canada 11/12/2017

Excellent stay. Quiet clean large room with very good breakfast. Restaurant next door was also very good. Service was polite and prompt. No issues at all. I would highly recommend to others needing a hotel in the area,

"Great place"

beverlyc986, Powell River, Canada 11/12/2017

Great place. Easy to book. It looked nice and clean when you walk in staff friendly and helpful. Close to A lot of this and the highway. Room nice and clean. Pool and hot tub where nice and it was clean too

"Excellent Hotel - Excellent Value"

I7124ZOmichellel, Abbotsford, Canada 08/12/2017

This hotel is excellent from the rooms (awesome beds!) to the free breakfast to the value to the location. Easy access from the highway and to the rest of Abbotsford. I would stat here time and time again.

"One night layover BUT 5 star accommodation "

User 02/12/2017

I was very surprised when viewing our room. Spacious, very clean and the most comfortable bed and pillows. Although the hotel carpets etc could have an upgrade I would certainly stay here again, pleasantly surprised at how well kept the hotel is. Super little breakfast area, indoor pool which was spotless, staff friendly and free parking. Close to the highway and restaurant onsite. Although not 5 star it definitely was a great visit

"Great accommodations"

Kroozer57, Kelowna, Canada 02/12/2017

Stayed 1 nite while on business in Abbotsford. Quiet hotel with exceptional staff. They were able to accommodate my request for an early check-in so I could work in advance of my scheduled meeting. Already booked for a trip to the area the following week. Great breakfast with a wonderful hostess! Will stay here every time my business takes me to the upper Fraser Valley. Book with confidence!

"Great Mini Vacation"

A1980YArobinm, Abbotsford, Canada 01/12/2017

One night mini vacation. Beautiful room, clean, with excellent hotel staff. Love the pools and hot tubs. There are two of each. ABC Country Restaurant, beautifully decorated and yummy good. We all had a great time relaxing, eating, and chilling.

"Consistently Outstanding!"

Brezo63, Cheney, Washington 26/11/2017

1. We drive between 7-9 hours to get here from Spokane, WA each time we visit. Knowing the accommodations will be perfect, the reception will be warm, and the breakfast will be delicious maintained by an efficient and cheerful staff makes the drive so much easier for us! It sounds corny, but it's kind of like going home each time. 2. Your breakfast is wonderful, and we look forward to not having to decide where to go each morning for breakfast. The staff - wow- we are so impressed. We don't know if it's because you're Canadians or because you choose the best employees, but some of the same employees are always there, and they're always kind and helpful. I must say, watching them interact with other guests only confirms our experiences - your breakfast staff is great. 3. Housekeeping - super fast and absolutely clean every time. Can't say anymore. 4. The room - it has everything we need and want. It's consistent and amenities always work. Very much appreciate the free wi-fi. Thank you! 5. I have to say, I LOVE the black and white photos throughout the hotel, especially those with a nautical theme, but those of the trees are beautiful, too. 6. Since I'm listing comments here, the holiday decorations were going up while we were there and they ware beautiful! 7. Also, some remodelling was going on for the front desk and maybe a guest room. A miter saw and other equipment were set up outside, but they were clean, tidy, and avoided making too much noise until guests were away from the area.


cliffordc530, Abbotsford, Canada 25/11/2017

Decent hotel, close to highways, good location for shopping and food. Has a Ricky's Restaurant on site, good value for money, good food, quick and friendly service. Hotel breakfast was good. Only complaint is that the room was extremely noisy from the highway.

"clean hotel"

Edmontonstop S, Edmonton, Canada 21/11/2017

excelleent hotel to stay and friendly staffs i recommend this hotel to any one flying out of abbotsforrd. the lady at the breakfast is awesome. the front desk staffs are great and the bed is comfortable but the size of the room is small.

"Would not stay again"

867cheryln, British Columbia, Canada 21/11/2017

Bed was rock hard. Half the towels were dirty. The pillows were super soft. They only had 1 shampoo/conditioner for 2 people to use. The staff was pleasant enough but their continental breakfast left something to be desired.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We strive to provide all guests with a 10/10 experience and on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please reach out to our Front Desk Manager, Brianna Darby so that we can make this right for you.

"Great hotel and awesome deal!"

User 19/11/2017

I've stayed at lots of hotels and this one will be well remembered! Nice and clean room, comfy bed, no complaints at all. Service was great. Served a hot complementary breakfast. Great price for a great hotel. Will come back again when in the area!

"Best hotel hands down"

887haris, Mississauga, Canada 19/11/2017

Staff where very friendly and helpfull the hotel is very clean easy access to everything laundry fitness and pool breakfast was great no complain room service was awesome i tottally recomend best western .

"Great Business Stop"

User 18/11/2017

The comfortable, fully serviced rooms and accommodating staff make The Best Western Plus Regency Inn and Conference Centre the best choice of any Abbotsford hotel. The breakfast is excellent offering a wide range of items that are always kept full.

"Review of Best Western Conference Centre Abbotsford"

Glen S, Abbotsford, British Columbia 16/11/2017

This is a very good hotel, and we have stayed here many times. Breakfast is included and is always well stocked with lots of options. The rooms are always clean and the beds are very comfortable. We get very good service every time.

"Some good, some bad....."

Kaytgar, British Columbia 09/11/2017

Unfortunately I was not impressed with some of the things about this place. First thing was when we checked into our room and found someone's underwear hanging on a lampshade. Right away I'm questioning the cleanliness of the room. We were given a room that was on the highway side of the building that was very noisy. Last thing was the 'free WIFI'. We had trouble even connecting to the WIFI, and when we did connect, it dropped after 15-20 seconds ever time. On the bright side...their complimentary breakfast was very good. The beds are very, very comfortable.

"Good hotel, Clean rooms"

Rasheed M, Emirate of Dubai, United Arab Emirates 06/11/2017

Good hotel, Clean rooms. The team is doing a good job at cooking a great breakfast which is one of the best. Beds are very comfortable and the super clean. You get a very good sleep quality. I would strongly recommend.

"its a very good hotel"

K9251CIbenh, n van, Canada 05/11/2017

thanks for the stay will definatly stay again.the restaurant was very busy ..loved the bed and staff ..lots of stores close by and so is the freeway . My vehicle felt safe and was fairly quiet for being close to freeway.

"Safe friendly and clean"

Tanya C, Courtenay, Canada 05/11/2017

Such a nice place to stay as we visited our critically ill loved one. The staff was fantastic, helpful and kind. The breakfast was delightful with GF options for us as we are celiac. One of the best continental breakfasts I have seen, considering we usually can't eat anything! The rooms were clean and had a kitchenette which was helpful when being away unexpectedly. It was close to the hospital and they offered us a hospital discount when we mentioned the nature of our stay! I am extremely impressed with this stay, it made a horrible time more bearable.

"Reliable Best Weatern!"

charlottesR3634RM, Devon, Canada 05/11/2017

Just needed a quick one night stay in Abbotsford. This hotel was perfect for what we needed, comfortable beds, great breakfast in the morning, reduced rate for member. The staff was accomidating and welcoming.

"Clean, comfortable and quiet"

K9638LOallisonl, Victoria, Canada 02/11/2017

We stayed at the hotel because it was close to the hospital. We really appreciated the medical rate for the room and had no complaints. It was clean, comfortable and quiet. There was a great selection of breakfast items and lots of seating space. The staff was friendly and professional.

"Pleasant quick stay"

rubisatha, Mississauga, Canada 01/11/2017

The hotel and room were fairly clean, although I must say that the room had sticky carpets though. Staff were pleasant and overall made our stay easy by giving us an accessible room as we were travelling with an infant. Came in at night time to fly out at the airport so didnt really explore around the area, conveniently located close to airport.

"An excellent facility."

richardhI4773BC, Birch Bay, United States 30/10/2017

When in Abbotsford we would gladly stay here as it is one of the best Best Western's in which we have stayed. We trust that my spouse's jacket, forgotten in our room when we checked out, will be swiftly found and returned to us by Best Western.

"I will stay in this hotel again"

775karinw, Lincoln, Canada 25/10/2017

This hotel is close to the airport. I stayed 2 nights at his hotel while visiting friends in the area. It had everything I need from a hotel. Staff was very friendly and helpful. The reception area and the room was very clean - even though it seemed to be an older place. It had no musty or any other funny smell. The bed was very comfortable. The breakfast was included in the price. There was a food choice of hot dishes, yogurts, fruit, cereals and breads. The breakfast area was clean and the kitchen staff was very friendly. I will stay in this hotel again.

"Best Western Regency"

peterdF5938UA, Okotoks, Canada 25/10/2017

Stay is what would be expected with this price point. I usually stay at this hotel when I visit Abbotsford. It has good access to everything and everywhere I need to go when I am there. I would recommend this to others.

"Spacious Suite and Great Staff!"

ilovetravel13, Vancouver, Canada 25/10/2017

Three of us thoroughly enjoyed the two bedroom suite with luxurious king beds. Upstairs room had a bathtub and a futon. The kitchen was well equipped and dining and living area provided lots of space. We all felt the calm and peace being city gals. We drove to Harrison Hot Springs public pool and so appreciated coming back to this "home" away from home. The staff went out of their way at breakfast time, Joan, Rebbeca for bookings and even Mr. Mike! Next time will bring a 4th gal as there were two bathrooms. Really recommend more gal pals to plan and immensely enjoy such trips.

"It was fine and comfortable"

NikD34, Omaha, Nebraska 24/10/2017

The front desk told me that there would be a lot of highway noise in my room so I was prepared, but that might be a problem for others. The room was adequate and the bed was comfortable. The only ice machine is on the first floor. Also, the breakfast is in a different building altogether and you need a room key to enter. It was pouring rain when I was in Abbotsford, so that was not the most pleasant start to my day. Walking across the parking lot in the rain only to be faced with a locked door. So, back across the parking lot and upstairs to retrieve a key (my companion stayed in the room). The breakfast was decent - scrambled eggs each day of my stay with either bacon or sausage, plus cereal and danish, etc. My biggest complaint was that one evening I returned at about 9:30 p.m. after having left at 7:00 a.m. and the door to my room was ajar. Nothing was missing so I assume that it just didn't swing shut all the way after housekeeping made up the room, but it was a bit scary to come back and find my room unsecured.

"Average and overpriced for what you get"

R9509BHsarac, Toronto, Canada 23/10/2017

Paid over $200 to stay here. Was over priced. Nothing is in the area (not many restaurants or shops) and the room wasn't that clean. There are better options in Abbotsford. If you're not picky, it will likely suit your needs, but I'm picky and at that price, expected way more than what I got. The hotel has great reviews, but I think they are misleading. Again, I was expecting more and left disappointed. On a positive note, the staff was great and very helpful.

"family visit"

pirateBarrie_ontario, barrie ,ontario 19/10/2017

we chose this hotel due to its proximity to my family. a very good place to stay. everything form the room to the breakfast was top notch staff friendly and helpful .the food choices had a variety to chose from. from hot to cold

"Regency stay"

Ric N, Williams Lake, Canada 17/10/2017

Hotel has a good access off the freeway. Front desk staff is very heipful with directions to restaurants & shopping locations.Beds are comfortable , room was clean & comfortable,bathroom was clean.Plan to stay here more often when we travel to the lower mainland.

"Good location (easy access), nice and clean, friendly front desk staff"

V1144ANangelar, St. Albert, Canada 17/10/2017

We did not have reservations are we were just travelling through. We were provided a nice clean room, good breakfast, and the front desk staff were very pleasant and helpful. Would stay here again on our travels.

"Gratitude and Awe"

jacquelinerD1515QA, Prince George, Canada 15/10/2017

We got in late from a grueling 3 day intensive conference in Vancouver and was offered a complimentary upgrade for 3 of us. Our room was just so spectacular, I was disappointed we were not able to stay longer. We had a scrumptious filling breakfast before heading out traveling again. So much gratitude to all your stay for such a memorable experience at your hotel!!

"Nice hotel convenient location very friendly service great breakfast . Would definitely stay at this property again"

Q4694JKians, Vernon, Canada 15/10/2017

Nice hotel convenient location with very friendly and accomadating staff .Breakfast and internet services are a step above will definitely stay again soon it is a little smelly out here in Abbotsford a bit poopy

"Very Pleasant"

User 11/10/2017

My wife and I enjoy our stay at the Best western Regency Inn in Abbotsford. We stay there every trip to the coast. The staff are very pleasant, helpful and friendly. We enjoy our stay.Enjoy Breakfast before continuing our journey

"You Might Want To Call And Ask if Hockey Teams are Staying There Before You Book"

Janet T, Edmonton, Canada 10/10/2017

The pros to this hotel: It is extremely close to the Abbotsford airport. It is clean and the beds are comfortable. The breakfast is good, with plenty of selection. It's just off the highway, so easy access. There is a restaurant in the hotel. The cons: We have stayed at this hotel twice. Both times there were several hockey teams staying there. Last time, we were put in the main building and there was no problem at all. This time, however, we were surrounded by many teenage hockey players who were very LOUD. I understand that the hotel does plenty of business with these kinds of things, but I don't think we would book there again unless we called first to find out if hockey teams would be staying there. It's frustrating to have people yelling and swearing in the hallways.

"unfriendly to those with mobility issues"

janicegJ5864JM, abbotsford, Canada 10/10/2017

requested a room with easy access- it was very difficult to find the room let alone get to it. Trapped- door was broken and therefor locked, as it was the only door I could leave from I almost missed my flight.... what if there were an emergency like a fire.... very disappointing :(

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be thoroughly looking into the situation. Once again, we do apologize for the inconveniences that were encountered during your stay. It is our priority to offer the best service, so please contact our Front Desk Manager Brianna so that we can make things right for you and discuss your experience further. Sincerely, Mebs Tejpar

"First rate hotel"

Sharon V, Vernon, Canada 09/10/2017

Have stayed at this BW hotel previously and once again found it a clean, quiet hotel with excellent service. Check in staff efficient and friendly. Good breakfast and the staff there were also so very nice. Pool and spa were welcoming after a long car ride.

"Conference at Tradex"

Angela B, Kelowna, Canada 06/10/2017

From the front desk helper to the breakfast staff our one night stay for a trade show was perfect. Our room was large and bed comfortable. A bit noisy as our window faced the patio where smokers were allowed but once we closed the window it was pretty quiet

"Excellent staff, but close to highway"

jinsuny2017, Abbotsford, Canada 03/10/2017

Everything was great, but there was a constant stream of noise from the highway. Nothing anyone can do about that. Just hadn't paid attention to it when we booked. Nice pools and hot tubs, there are 2 sets! Pool not big enough to swim for exercise, but was nice to cool off and paddle around and then enjoy the hot tub.

"Nice spot"

LittleDread, Tofino, Canada 03/10/2017

Stayed just the one night. Nice room. Big king bed, nice sheets and pillows. Had fridge, micro, coffee. Restaurant nearby. Liquor store across street. Nice and friendly staff. Free breakfast standard fare eggs, ham, etc. Thought was good. Free parking too

"Comfortable and super comfy"

User 03/10/2017

Spent a night at the hotel in the 26th September before flying back to the UK. We had two queen beds, both very comfy, nice bedding and comfy pillows. Really great nights sleep. Bath lovely and deep so perfect for a soak. The facilities were great for the price which included a good selection of foods at breakfast. Would definitely stay again. Please note that it's an hours drive to YVR with no traffic. Allow more time during busy periods and roadworks.

"comfy Beds"

User 30/09/2017

This is our 2nd time staying at this hotel. 1st time was a couple years ago and again last night. It is a great place to stay. The beds are comfy. Nice comfy pillows. Nice room. Great Costumer service. many options for Breakfast.

"Good stay in Abbotsford"

ds12Mpls_, Mpls. 30/09/2017

Nice hotel, comfortable, clean, nice friendly staff..., nice pool..... and hot tub, great breakfast at hotel and restaurant next door! Internet worked well, nice and quiet,close to airport too and good walking

"Good value at Best Western"

jerryz730, Beaumont, Canada 28/09/2017

Clear room, good amenities, great service. Conveniently located close to the TransCanada Highway, but far enough away for traffic noise to be inaudible. Lots of parking and great breakfast including eggs, bacon, and pancakes as well as continental options. The price is extremely good for everything that your get.

"Nice Hotel - Need to Keep an Eye on the Breakfast Buffet"

Pole2Pole_Images, St. Albans, United Kingdom 27/09/2017

Nice room with good facilities, but need to keep public areas cleaner and need to be mindful when having large coach parties for breakfast that food needs to be replenished. Otherwise a good stay. Friendly staff.

"Comfortable Stay"

marjoriep375, Victoria, Canada 27/09/2017

This accommodations certainly met all our needs. It was easy to find and near the Tradex show grounds at the Abbotsford airport. This' breakfast included' was better than any I have experienced lately.

"Very comfortable and convenient stay with excellent customet service."

BobandViv, Ottawa, Canada 26/09/2017

This motel was perfect for our five-night out-of-province trip to assist a family member. Although the motel appeared very busy, the room location (216 in the same building as the front desk) was quiet and adequately appointed (fridge/micro/coffee/two luggage racks/incredibly comfortable beds and pillows and quality towels). The only slightly awkward issue was that it backed directly and closely onto the backyard of a private single-family sheers had to be kept drawn. There was never any noise, though. We would use this motel, room and breakfast buffet without hesitation, again.

"Good Quality on a budget"

User 25/09/2017

I had a good stay - they were very helpful finding all the best rates for a three day stay. Rooms were clean - continental breakfast is typical you will get at any Best Western no surprises. I would rebook if in Abbotsford.

"Easy off and on the highway during road trip."

Lori H, Canada 19/09/2017

While traveling to Vancouver Island decided to stay a night to avoid peak traffic period. Good access to highway 1 for getting off and on again. Room was comfortable for the 2 of us. I love Best Western beds... wish I had one at home! We had a room in the newer main building which has a welcoming lobby. Downside... The free breakfast offer is average and the breakfast room was across the parking lot (in pouring rain)

"Clean, comfortable and convenient"

Pamela F, Powell River, Canada 18/09/2017

Clean, comfortable, convenient, safe. That's what I look for in a one night stopover hotel and the Best Western Plus in Abbotsford met my needs. The mattress was good, the linens above average; there were lots of towels, good water pressure and lots of hot water, a large flat screen TV, coffee machine etc. The room size and furnishings were as expected for a hotel in it's class, not sleek and modern but fine. The only deficiencly was that there was no glassware in the room - everything was plastic. The hotel itself was quiet but it is close to the highway so ask for a room away from the highway. We used the AC to provide white noise and that worked well. The staff were efficient at check-in and check-out time. The DIY breakfast (included) was better than average - paper plates & plastic cutlery but lots of everything and a good layout for access; scrambled eggs, bacon, selection of baked goods and bread for toast, hot & cold cereal, some fruit, pancakes, yogurt, coffee etc. I will return to this hotel.

"Great Place!"

heatherfI100IR, Kent, United States 17/09/2017

This was a last minute stop to find on the way home. The staff were wonderful, room clean, and breakfast amazing. The hotel is close to the Canadian border and was easy to get on the highway. I highly recommend staying here!


User 16/09/2017

Spent 5 nights attending a conference. Great food, great staff, clean hotel. Not much to scenery around the hotel but everything I needed was at the hotel so no need to go anywhere. I will be coming back.

"Good location"

jrradford, Spruce Grove, Canada 16/09/2017

Hotel was clean and room comfortable but nothing special.staff seemed nice but we would have appreciated a little more flexibility.we arrived just after 2 and we were really tired as we have been traveling along way.we asked for an early check in which they could not do.other than that our stay was uneventful and our room was quiet.

"Pleasant stay"

traveller144, Vernon, Canada 13/09/2017

We were on a long motorcycle trip and decided this was a good place to stay. The hotel is close to the freeway and has a excellent restaurant. We have stayed here many times and it still is a great place to stay. The food at the Ricky's restaurant was very good. The quality of the room and amenities was high. The check-in and checkout went very smoothly and quickly. The free morning breakfast includes eggs, bacon, French toast and many other items. In all it was a good experience.

"Great Value, Location"

User 12/09/2017

Excellent value, friendly staff, comfy bed as long as you're not beside the highway (busy). I would recommend. I don't appreciate TripAdvisor requesting a min 200 characters - I like a quick review and I have nothing else to say. Good Value for the price.

"Decent enough for short term stay"

User 11/09/2017

This is a decent hotel, nothing fancy but it is clean and has all the basic amenities you would need. The rooms have a typical old smoky smell but you can get over it. The heating and A/C works perfect. The location is great, they have a restaurant on location which is ideal. Breakfast was included in our stay and it was pretty decent for a hotel of this type.

"Great location."

S3951CXjohnv, Edmonton, Canada 11/09/2017

Great accommodations. Very clean and very well maintained. Staff are professional, helpful and friendly. I highly recommend this Best Western Plus to anyone looking for a pleasurable hotel experience.

"Convenient location, great staff."

georgelW8034VN, Red Deer, Canada 09/09/2017

We enjoyed our stay very much. Rooms are clean, staff is courteous and professional and the breakfast is top notch for an 'included' breakfast. Also, the attached restaurant has excellent food as well.

"Great for family of child attending CBC"

RichardF_PG, Prince George, BC 07/09/2017

Hotel is close to Columbia Bible College and offers a discount to parents visiting a child there. Staff is always professional and helpful. Rooms are clean and comfortable. The breakfast presentation is great and lots of options.

"Best Western Plus Regency Inn & Conference Centre"

dianarS8928PH, Rocky Mountain House 06/09/2017

The staff were very friendly and welcoming, the entire building had a nice scent which in my opinion is important. The room was clean, the bed comfortable and the temperature was exactly what we wanted. The complementary breakfast was very good and the staff excellent. It was also very easy to find with great access to the Trans Canada Highway. I highly recommend this facility and would definitely stay here again if I travel to this area.

"Mike Oetheimer room review"

michaeloA9234YQ, Tumbler Ridge, Canada 05/09/2017

Service was friendly. Room was excellent. Bed was very comfortable and allowed us to get a good nights rest. I would recommend this hotel to anyone looking for a place to stay, short or long term. I would definitely stay theee again.

"Hot summer night"

916dougd, Edmonton, Canada 05/09/2017

Hot summer days and air conditioning unit is old and in poor working condition. Bed is uncomfortable and requested a wake up call but we never received it. When I mentioned these items on the way out front desk just shrugged their shoulders and said oh well .our wakeup call.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel during your recent stay in Abbotsford, we truly apologize for the inconveniences you experienced. Our front desk team has reached out to you via email. Please contact the hotel directly so that we can make this right for you. Sincerely, Mebs Tejpar GM

"Great place to stay in Abbotsford"

F1739ALedm, Edmonton, Canada 05/09/2017

I travel for business and this is a great place to stay. It's clean comfortable and provides easy access to the highway. There are great restaurants in the area - Ricky's - across the parking lot can be a challenge - but it's more family oriented.

traveling_gourmet_bc, Group sales at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel while visiting Abbotsford for business. We truly appreciate your kind comments about our rooms and location. We look forward to seeing you again in the near future while you are traveling on business or leisure Sincerely, Sarah Stricker Corporate sales

"Best Western, Abbotsford, BC"

Michael/jo C, Nanaimo, Canada 31/08/2017

Very good rate , service and quality, we always stay with BW if they are available. We were staying at this particular BW because of illness in the family and the staff were excellent. BW is our first choice if possible.

"Best Western Stay"

David B, Duncan 30/08/2017

The Hotel is great. Staff are very helpful and friendly. Variety at breakfast was very good. good food. Rooms are nice. Clean and tidy. Internet service very good. I worked through the morning in the lobby entrance on a very nice size desk to do my paperwork. Great service. With coffee available always.

"Pickleball Tournament"

User 29/08/2017

The front desk staff were pleasant and caring. The room was spotless and inviting. The breakfast had lots of variety and was tasty. The breakfast staff were cheerful and friendly. Tara went above and beyond!!

"Clean and comfortable"

User 29/08/2017

Arrived late, but check in was seamless. Clean rooms and comfortable beds. Very convenient location if arriving or departing from the Abbotsford airport (6 min drive) Free wifi, breakfast and parking is always a bonus.

"Very Comfortable!"

lisakS4605UO, Vanderhoof, Canada 24/08/2017

This hotel was very clean and comfortable. The staff were welcoming, pleasant and helpful. The beds and pillows were very comfortable (something I seldom find when travelling), and I slept very well. The breakfast buffet was delicious! I especially enjoyed the healthy choices, such as fresh fruit, yogurt, berries for cereal or pancakes, and several protein options. The hotel was easy to find and fairly quiet, although there was some freeway noise when outside. It was not an issue from inside the room. Overall, I would definitely stay here again.

"You have been upgraded sir!"

surf_seekers, Fredericton, New Brunswick 22/08/2017

We arrived late due to travel. Tired and just interested in a clean comfortable bed. We were surprised to be upgraded to a suite! What a great lift to our spirits! Staff were very helpful, friendly and efficient. The rooms were very comfortable, easy parking, and a hot breakfast the next morning. Very easy access on and off the Transcanada, and yes the rooms were quiet!

"Great place to stay!"

Mittpixie, Prince George, Canada 21/08/2017

This hotel is lovely. Modern and beautiful interior. Rooms are very well appointed. Comfortable beds. What more could you ask for? The breakfast buffet is great. We're vegan and very much appreciated the fact that they offered a non-dairy choice of milk, so we could at least have some cereal. Also a great choice of fruits!. There is a Rickys Family Restaurant attached to the hotel as well.

traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing the Best Western Plus Regency Hotel. We truly appreciate your kind comments about our decor, beds, and complementary breakfast. We are so happy that you found some vegan choices that worked well for your family. We look forward to seeing you again the next time you're in Abbotsford. Sincerely, Brianna Darby Front desk manager

"Good service"

Danielle H, Toronto 21/08/2017

Stayed here for business in the area. Room was clean, quiet and decently sized. Staff were great, helpful, nice and accommodating. Offered me free toiletries I had forgotten at the previous hotel. Upgrade my room, etc Restaurant onsite was convenient. Free breakfast was decent.

traveling_gourmet_bc, Corporate sales at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel while visiting Abbotsford for business. We truly appreciate your kind comments about our staff, rooms, restaurant, and complementary breakfast. We look forward to seeing you again in the near future. Sincerely, Sarah Stricker Corporate sales


User 20/08/2017

Bad service rude front desk overbooked my room so had no hotel that had been paid in advance, very run down new building.. Not pet friendly would rather talk on phone that help people standing in like ! Will not ever stay here again! & it stinks

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is our priority to offer the best service, so please contact our Front Desk Manager Brianna Darby so that we can make things right for you and discuss your experience further. Sincerely, Mebs Tejpar

"Price gouging"

bbcinc, Edmonton, Alberta 17/08/2017

B W is one of my favourite chains. That is we stayed there a couple of days ago. The price on their site was $165+ tax. When we checked in the price magically went to $300+ for an average room. Th en to rub salt into the wound the wi-fi was so weak it was unusable, the coffee pot didn't work, the power went out in the morning, there was no water pressure in the shower, and it was extremely noisy. I get it that a hotel has the right to raise rates but double the rate for an average room is unfair business practice. We have all stayed in a high end room with a fireplace, jacuzzi and a steam shower. This wasn't one of those rooms. Buyer beware.

"Loved it here!!"

User 16/08/2017

The most welcoming Best Western I've been to by far! Both check-in & check-out staff went out of their way to ensure I had an amazing stay. Breakfast was amazing & the room was super clean and comfy. Best night's sleep I've had in a long time! I will definitely be recommending it to all my friends!! :)


Laurie143, Duncan, Canada 16/08/2017

I have stayed here with my mother on 3 different occasions, and all 3 times I was delighted with the staff and the way they go out of their way to be extra friendly and to make sure you have everything you need! Everyone from the front desk to the ladies working the breakfast to the maintenance men. I can't say enough good things about them!

"Family Gathering"

User 16/08/2017

It is always a pleasure to report on an excellent , friendly location. We spent two days here for the International Air Show. The staff and Accommodations were excellent. Rooms were well appointed and the service received from the staff was simply out standing. I highly recommend this location for weary travellers. Also across the parking lot is a Ricky's Restaurant. The food and quality of friendly service go hand in hand with the Best Western Plus mantra. I will most definitely put this hotel on our preferred travelling list.

"Decent Stay for Abbotsford"

his88keys, Calgary, Canada 14/08/2017

Abbotsford hotels are simply getting more pricey across the board, so if you want to stay somewhere decent without paying excessively, this hotel is a good choice. Notes... 1. Weekend rates can be significantly higher than weekday rates. Be aware of this before booking. 2. Try booking online, but also call them after trying online, especially if you are booking within a week or two of staying. 3. You must have breakfast here. The staff tries its best to ensure cooked food (two dishes that change daily) is stocked. It can be busy, so just be a little patient. Oh yes, no annoying line for Belgian waffle maker. Staff provides Belgian waffles. :) 4. Shower height works for people who are over 6 feet tall! Yay!

"Price gouging"

DP402017, Trail, Canada 10/08/2017

Friday night price check showed 165. Go next day, decide to stay the night, check the hotel direct to see if an error....they try and get 360. Won't make the mistake of not checking the daily price again.

"Great place with really good breakfast."

User 06/08/2017

Good value for a nice hotel with really good breakfast. Hotel had a pool and clean rooms with air conditioning. Staff were friendly and helpful. Pillows on the. Ed were a little large and lumpy but room was nice.

"Only ok"

User 05/08/2017

The place is starting to show its age somewhat. Room was clean, the bed comfortable, security in parking lot, tv not bad, bathroom ok. Morning food was plain and ordinary but sustained me until lunch. Coffee and apple juice were poor. Overall it was ok. Probably would stay there again.

"Disappointing and Bad Experience"

Sheila L, Saskatoon, Canada 02/08/2017

We checked into this hotel, one room , two queen beds. There are two buildings. We were in the building which did not have the front desk. We had to move rooms 3 times. The first room our toilet was broken and had a large ripple in the carpet. I was concerned one of us may slip on it in the night. We changed to another room which had an absolutely awful odour, they moved us again a third time. We settled for that room. Let me stay we had no offer of help to move our luggage and I was travelling with an 85 year old . The building we stayed in was not very clean nor were the rooms. Would not stay again.

"Best hotel in Abbotsford"

Paul K, Canmore, Canada 02/08/2017

I have been staying at this hotel every time I come to this area. Hotel has always bee above expectations, and at a reasonable price. The Rickies Restaurant is excellent with some Abbotford exclusive menu items. I always order from these.

"Excellent stay - warm welcome"

Greg F, Arnprior, Canada 30/07/2017

This was a great stay. Right from the start from the friendly staff and their focus on their customers and attentiveness to to great look of the hotel. Our room was quiet, clean, comfortable and had absolutely no issues. Internet was stable and fast. Breakfast was great. We have been travelling for the past month and this has been one of the best hotels we have stayed in, .

"1.5 stars and why you ask?..."

Nolpreen, Kelowna 28/07/2017

1.5 stars for a BW. Why?... No high def channels at all No channels guide Pool was down and not just either pool or hot tub, entire area! I booked to use a hot tub, and main reason for me to pay more for a hotel in general Pretty noisy out in halls etc until 12 am I dusted the top of the tv for the cleaning staff as was pretty dusty Room was missed in some areas for cleanliness One positive plus... Friendly check in though and for once HDMI capability to watch Netflix at least

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for choosing our hotel and we were so disappointed to hear about your experience. We apologize that we had to close one of our pools for repair, however our hotel has 2 pools on the property. The second pool and whirlpool were open in our Crown building. You have offered us some great feedback to improve our services and we will be looking into those area further. We also appreciated the kind comments about our staff and wireless services. Your satisfaction is extremely important to us, so please feel free to to contact our Front Desk Manger, Brianna Darby at the hotel so that we can make things right for you. Sincerely, Mebs Tejpar General Manager

"Best West Abbotsford"

Mafanchan, Seattle, Washington 26/07/2017

For the price, this was a very nice Hotel. The pool was a bit small, but warm compared to other Hotels. My 8 year old loved it. The Breakfast was actually above expectation, very nice selection of hot items.

"Family trip"

rstreifel, Medicine Hat, Canada 26/07/2017

Good hotel and good stay with our family. The breakfast was wonderful and added value to our stay. I appreciated that I was able to do a couple loads of laundry while we were there. Good room, good beds, pillows were too puffy, shower and towels were very nice. Loved that there was a microwave and a fridge. There was also a coffee maker, but we don't drink coffee. Easy to find, parking was ok. Overall, a good place.


onthegulfcoast-girl, Fort Collins, Colorado 25/07/2017

Very unhappy with our recent stay in this hotel. We asked for a suite and got a dump! Our windows we're half the size and overlooked some part of the building that we couldn't identify, but realized it was to the restaurant when we could hear people singing happy birthday through the walls. Constant traffic noise, found many hairs in the beds, and the bed tops were not clean. I tried to use the hairdryer and kept blowing the fuse- gave up on that. Very dirty hallways, elevator etc... We also had one window air conditioner for a 1+ 1/2 room. Miserable place. We were charged $300+ for one night and because we decided to leave and not stay another night they charged us an additional $250. We ended up in a much cleaner hotel in Burnaby with working amenities, modern facilities and a clean pool for less! If you're not a super clean person, or if you like noise this is the place for you. I do not recommend it at all.


alexandran26, Coeur D Alene, United States 25/07/2017

We originally only booked for two nights but needed to stay another 2 nights. The employees on staff were very helpful and kind helping us get everything sorted out and together. I even had to book the original 2 nights over the phone and the employee who helped me made things smooth and easy to understand. Unfortunately I cannot remember their names.

"Comfortable in every way"

Clifford M, Sydney, Australia 17/07/2017

Stayed in a kitchenette suite for 2 nights in July. The stay was excellent and comfortable in every way. The check in process was quick and easy. The kind lady at the front desk even signed me up for the Best Western rewards program so that I could get a $20 voucher. Everything was explained at the front desk. Please note that the hotel is split into two separate buildings. There is one building that has the reception, lobby, gym and pool. The second building, across the car park has the breakfast area, a larger pool (good for laps) courtyard, and separate restaurant/bar. My stay was in the second building. The room was large and you had plenty of space to swing several cats. The small kitchenette had a small stove with two cook tops, a sink and a small supply of pots/pans and utensils. The bed was comfortable and had a good amount of pillows. Bathroom was clean and there was good shower pressure and no issues with hot water. The pool was great and good for doing morning laps. In the evenings it did get a little noisy with kids but that can't be helped. The breakfast selection was large and the staff was friendly. Although the hotel is close to the highway, I could only notice the noise when I had the windows open, although, my room was not one of the closest ones to the highway. All in all, it was a great stay and I would definitely use again if in Abbotsford,


chrissiddle, Vernon, Canada 15/07/2017

Want to stay at a clean, well-run, orderly, and relatively quiet hotel where the staff go out of their way to solve any problems you might encounter? Sounds too good, doesn't it? The closest I know to such a dream-hotel is the Best Western Plus Regency Inn & Conference Centre just off Highway 1 about 100 kms east of Vancouver.

"Beautiful British Columbia"

628christoh, Abbotsford, Canada 13/07/2017

We stayed at the Best Western Plus Regency Inn at Abbotsford for ten days and were thoroughly satisfied. The noise of the highway traffic was a bit annoying to folks coming from the country, but I guess that's to be expected. The staff were super friendly and helpful! The breakfast was excellent, compared to other experiences. The facilities were overall very good. Would heartily recommend BW in Abbotsford to anyone.

"Average stay"

User 11/07/2017

Average hotel but clean. Nice breakfast. Easy to find. Fast check in. Quiet. Motorcycle friendly with paved parking. Only one restaurant in walking distance. Could use updating but it is a good choice.

"Poorly designed hotel that is extremely noisy"

phixy31, Edmonton, Canada 10/07/2017

Simply put, you can here a pin drop in this hotel. If you are after a good nights sleep do not stay here. I suspect a super cheap build and little to no sounds proofing at all. The price of $150 a night for Sunday should be more like $60 and rated as a 1-2 star hotel I will not be back.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing the Best Western Plus Regency Inn. We were so sorry to hear about your stay and with the sound or noise issues. We are always happy to change rooms for our guests if there are any issues in the present allocated room. I am not sure if you brought forward this concern to our front desk team, as they would have been happy to offer a different room to your satisfaction. We would appreciate the opportunity to hear about your concerns in detail. Please contact Brianna Darby, our Front Desk Manager, so that we can make things right. Your satisfaction is very important to us. Sincerely, Mebs Tejpar GM

"Good for a sleepover"

sbm007363, South Africa 10/07/2017

The Best Western hotels have a target market and in that sense this hotel is entirely satisfactory. I cannot imagine why anyone would want to stay in Abbotsford on vacation, unless it is to cross over the USA border the next day. In that vein, the guests seem to be mostly in transit, or here for work purposes, or something in that ilk. The room we had was quite up to standard, with TV, WiFi, coffee making facility and a bar fridge. The bathroom (always the real indicator of an accommodation's standard for me) actually had a bath, the shower was red hot (yeayyy) and the toiletries smelled wonderful. The tissues and hairdryer are plus points in my book. Breakfast was a buffet self-help affair with all the normal offerings, but you could just as well have been eating in some franchise diner. Nothing special or outstanding. In fact the bagel was definitely at least one day old, not nice. But if you are merely looking for a nice place to overnight, in comfort and with some sense of being catered for, this is a good one.

"Broken shower- hotel price way more than value you get from this place"

pratpalg, vancouver, Canada 10/07/2017

We stayed 1 night here and perhaps because of high demand season, the price was $371 for that one night. At that price you would expect everything in your room to work. Not the case here, as there was a broken shower that was only discovered while in the shower. Water coming out the sides everywhere, barely any water pressure from the shower head onto me, so soap would not properly washed off. I told front desk immediately after upon check-out. The insult was that they only stated they would get maintenance to look into it, no mention of giving a discount as I was obviously disappointed because I would need to reshower at home to remove my soap. They offered no recourse, stating manager away on weekends. I than asked if I could get the managers number because the staff obviously didn't care or take initiative to ensure they didn't loose a customer. So my advice, hold onto your wallet and choose a less expensive place where if the shower doesn't work at least you didn't pay over $300 for that disappointment.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for choosing our hotel and we were so sorry to hear about your experience at our hotel regarding the shower. Your comfort and satisfaction are very very important to us. Perhaps there was a miscommunication during your checkout, as several options were offered to compensate you for the inconveniences, but declined. Please feel free to reach our front desk manager, Brianna Darby, to discuss this important matter further. Again your comfort and satisfaction are extremely important to us and we value your feedback. Sincerely, Mebs Tejpar GM

"Abbotsford trip"

marysV6150RW, West Kelowna, Canada 06/07/2017

Great Place to stay outside of Vancouver. very quiet for being close to the freeway. Staff very helpful and courteous. Room was very clean and all amenities were working. Older hotel but has been kept up for the most part.

"Excellent Stay"

eldonl730, Reedley, United States 05/07/2017

We could not have found a more accomdating and service oriented hotel. From the front desk, to the maintenance guy (who we didn't need to anything) to the personal in the breakfast room, service was cheerful, helpful, and friendluy.

"Worst experience ever"

251megano, Red Deer, Canada 04/07/2017

I would give this hotel -10 stars if I could. I did not have a credit card for my damage deposit (refused to take my moms). Would not allow my guest that I paid for, would not let me in the room without a credit card and refused to refund my money then was forced to leave. This hotel stole $140 from me and still refuses to refund my money even though I was not even allowed to stay there.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
We apologize for any inconveniences however as mentioned on our 3rd part sites, a valid credit card that can be authorized is required by our guests at checkin for incidental charges. We were unable to offer any refunds that have been collected in advance by the 3rd part sites, but we can advise them to reverse pre-collected funds. This may require some time to complete and we thank you for your patience Sincerely, Mebs Tejpar GM

"Good place"

R2905QDsamanthad, Sandliands, Canada 02/07/2017

Clean, good breakfast, we were in and out, but I'm sure the rest of the amenities would have been satisfactory as well. The room was tidy and the breakfast was hot. I love the waffles. Would be nice if they added another toaster though.

"Great location, clean, super comfortable beds"

R6198OZanthonyp, Edmonton, Canada 02/07/2017

Easy access to the hiway, lots of parking and close to restaurant. Nice breakfast in the mornings that was included with the price of the room. located in the new building with lots of seats or even sit on the patio to enjoy the weather.

"Best, Best Western"

605daleh, Calgary 29/06/2017

We have stayed at this hotel many times and would highly recommend it. The hotel is extremely well managed, staff are professional and courteous, hotel is clean and neat as are the grounds. Breakfast is very, very good and the attached restaurant is a quality family restaurant. Its the best Best Western we have stayed at.

"Best Western Plus Regency Inn & Conference Centre Abbotsford, BC Canada"

roxannea322, Abbotsford, Canada 28/06/2017

I would recommend Best Western Plus Regency Inn & Conference Centre (Abbotsford) to any and all travelers who are planning a short jaunt or long term vacation to the Fraser Valley of beautiful British Columbia, Canada. We love this place!

"Stay at Abbotsford"

287dwights, Otterville, Canada 28/06/2017

Nice place, great staff, breakfast is very good if not full of bus tours. Great bed and little highway noise. Very easy to find from highway. We would definitely recommend this hotel. I am just writing this to make up the two hundred characters that this stupid website requires to finish this survey.

"Best Western Regency Inn Abbotsford"

369ferna, Kamloops, Canada 27/06/2017

This property was very nice and comfortable,we always stay here when we go to Abbotsford,the staff is very friendly and professional,treat their guests very good.Would highly recommend this hotel.The continental breakfast has a good variety for everyone.

"Great Hotel in Abbotsford"

60dwightf, Cambridge, Canada 24/06/2017

Hotel is good value for your money. The included breakfast is great. Its location is great for anything you need to do in the Frase Valley. Every time we visit friends and family in the Abbotdford area we always choose this hotel.

"Best western is really worst western"

awesomelifestyle777, Switzerland 22/06/2017

These hotels offer a crappy breakfast and low quality service making it seem as good standards. I really don't think ugliness is cheaper than beauty. Beauty is pretty affordable if you care. As I was traveling alone I was sent to the secondary building. The main one looked like the palace in the pictures. The secondary one is old. Doesn't seem very safe or protected as people-pleaser travelers open the door for anyone in the un-watched second building. Rooms old and creepy.


amandasA7429RG, Calgary 20/06/2017

The bathtub did not retain water and the air conditioning was poor. The fitness room was very small, there were no free weights and the exercise machines were poor quality. The room was clean though and the breakfast was good. The pool was VERY small.

"Great sleep. So comfy."

280desiraeh, Chilliwack, Canada 20/06/2017

We stayed in this hotel after tough mudder and it was nice to go to a clean room, comfy bed and a hot tub. I liked that there was a bunch of resturaunts close so we didn't need to drive anywhere after we checked in. We will definitely stay here again.

"Time for Renos"

Lin W, Steinbach 20/06/2017

The staff were very friendly and accommodating when we checked in early because of our flight times. The rooms are clean, but dated-looking and need to be refreshed. The reception area was being renovated, so it looks as though they are beginning to renovate.

"Oasis on Trans Canada Highway"

tdwebb909, Millarville, Canada 18/06/2017

Abbotsford is a good stop for those traveling east on the Trans Canada Highway and want to avoid the Vancouver morning rush hour. The Best Western Plus Regency is an oasis from the hub-bub of the TCH. Easily found, with a friendly staff, quiet rooms, and a noteworthy breakfast all offered here.

"Best Breakfast Ever!"

743knightk, Winnipeg, Canada 15/06/2017

I have never had real scrambled eggs, french toast and berries presented in a breakfast- I even had the ham which I never eat but everything was so good I could not resist! The breakfast area overlooked a lovely courtyard and friendly staff were there when we needed them.

"Nice place to stay..."

Vicki K, Lethbridge AB, Canada 14/06/2017

Didn't use all the amenities available but there were lots of benefits to staying at this hotel. Good restaurant on the property. Good access to the freeway. Comfortable room. Lots of parking spaces. I would definitely stay again.

"Great locationand excellent service in Abbotsford BC"

fisher41, Canoe 13/06/2017

This motel is well located for anyone travelling to and from the interior of BC. The staff are great the facilities are great need nothing more. We were treated with respect and concern by everyone and they could not do enough for you.

"Great for teams or road trips"

Tarbrow, British Columbia, Canada 12/06/2017

We stayed with a girl's rugby team for two nights in May. Normally I don't stay at hotels like this, I prefer a higher star and more luxury. But with a team, and being in Abbotsford, this was as good as it was going to get. I'll get right to it. The good. Customer service. This hotel was accommodating and friendly. We stayed in ten rooms on the executive side. Everyone was helpful, even when having to ask our team to be more quiet and polite. With 22 girls they did get a bit rowdy and the hotel was fabulous about it. Very patient. Cleanliness. On many levels I had to keep reminding myself I wasn't staying at the Wedgewood downtown Vancouver and that it would be unfair to compare. Cleanliness was not one of those areas. It was a very tidy room. The bed. It was comfy and clean and crisp. The three C's everyone needs. If I were a motorist looking to stay somewhere on a road trip I would definitely stay here. Location. It's right off the highway and minutes from everything in Abbotsford. Especially High Street Shopping centre. The only mall worth going to. The bad. There isn't bad. Honestly. It was nice and the ugly is too bad to just be bad. The ugly. The pool and hot tub. Just a no. It's hideously green and smelly. I was stunned it was so icky. Breakfast. I know you're not supposed to look a gift horse in the mouth but my god. It was fairly awful. Fortunately there are plenty of Starbucks and Tims nearby. My advice, stay here for a quick Abbotsford stay or a team event.


debbiepS487FX, Canada 10/06/2017

was okay but very noisy hallways till 1am parking was terrible hot tub down in one building construction in other building and checkout lady didn't bother to ask how my stay was. breakfast was great and restaurant nice but expensive

"Abbotsford Best Western is awesome"

tracycI6450HP, Edmonton, Canada 05/06/2017

We have stayed three times in the Abbotsford, BC Best Western. We love the clean hotel and the friendly staff and they accommodate for asthma and scent allergies with making room scent free. The outdoor area is great for visiting as well.

"Amazing hotel, good area and nice and CLEAN!"

User 04/06/2017

Best hotel stay. I've returned several times. The front desk ladies are very helpful and accommodating. I will continue to stay here every time I'm in the area. You get a HOT complimentary breakfast every morning. The rooms are comfortable and clean.

"Very nice!"

Bonnie M, Parksville, Canada 03/06/2017

We have just recently started staying at Best Western Plus properties and are extremely pleased with our overall experiences so far. The hotels have been clean and comfortable, and the breakfasts are very good.

"A nice experience"

P4207WDalisons, Surrey, Canada 03/06/2017

Internet was next to useless but everything else was great - very friendly and helpful staff - clean and comfortable rooms. Breakfast was very good (except weak coffee) with lots of items to choose from - hot (scrambled eggs, bacon) and cold (fruit, cereal, muffins etc) - and comfortable adequate seating - also well planned breakfast times for visiting high school rugby teams.

"Best Western Plus Regency Inn & Conference Centre, Abbotsford, B.C."

Victoria221241, Victoria, Canada 01/06/2017

I always enjoy my stay at BW Plus Regency Inn & Conference Centre, Abbotsford. Exceptionally friendly and helpful staff. Best breakfast buffet of all the BW I visited on my way to Sparwood, B.C. Excellent housekeeping. Rooms are spotless.

"Great room, great service!"

LLP1803, Silverdale, Washington 23/05/2017

Hotel is reasonably priced & includes a decent breakfast. Check in and out was quick, and we were given the room location we requested. There is a good, reasonably priced, family restaurant across the parking lot as well. we've stayed at this hotel a couple of times while visiting family and highly recommend it.

"Visiting family"

lidias95, Alberta, Canada 23/05/2017

We traveled 12 hours and the hotel was very clean, bed were comfortable and the resturant beside it was amazing! We would recommend this hotel to anyone. Easy to find and didn't hear the traffic. Would stay again.

"A good place to stay in Abbotsford"

Tim G, Canmore, Canada 23/05/2017

I have stayed at this hotel many times over the years mainly for business. On occasion staying several weeks at a time. Staff is always attentive and the rooms are well appointed and very clean. There is a nice breakfast included. It is located adjacent to the freeway so if you are concerned with background traffic noise request a room away from the freeway.

"Very average"

Mulgamagnet, Gunnedah, Australia 22/05/2017

Our fifth Best Western on this trip, and very disappointing. The "plus" versions are usually quite upmarket but on arrival, after unpacking our car we were directed to an annexe on the other side of the car park. It was dismal, our room and decor were dismal and it reminded me of a 1980s Super 8.

"Abbotsford Best Western a good place to stay"

P1974COrobertn, Didsbury, Canada 22/05/2017

All in all, it was a pleasant stay. Very few complaints; bed too hard and uncomfortable, but clean and fresh. Bathroom small and cramped, but clean and well fitted with towels, etc. I think it is good value for a one-night stay ...

"Quiet and clean"

User 14/05/2017

Quiet clean room with all the necessary amenities supplied. Friendly staff and good housekeeping throughout building. Great location near shopping, restaurants and freeway. Great breakfast selection kept hot and fresh.

"Nice Place, Nice Stay"

M6763NAchristopherh, Prince George, Canada 09/05/2017

Nice Place, I enjoyed the stay. It was completely fine. Nothing outstanding, but no problems or issues either. Affordable and quite nice. I'd recommend it for sure. My only hesitation about staying there again would be how close it is to the freeway. Convenient, but you pay for that convenience with traffic noise.

"Great staff and clean"

User 09/05/2017

The Staff was super friendly helpful and professional. If I had any issues it was take. Care of and they were right on top of everything willing to go the extra steps. I stayed a week and couldn't believe the staff and wow what a great team.

"Not the best hotel we've stayed at"

tobyg718, Canada 05/05/2017

This hotel needs to be updated really badly, they also need to accommodate for pet. Price was way to high for what you got. It was in a great area for the sports venue that we were at. Breakfast bar was your typical hotel breakfast bar could have had more selections though.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel and letting us know your thoughts. We apologize that you did not find our property met your expectations, and we appreciate you letting us know these areas we might need some improvements in! We are in the process of undergoing many new and exciting renovations, and updates to our property to better serve all of our valued guests. We hope that you will consider staying with us in the near future, and allow us to make things right during your next stay with us. Sincerely, Mebs Tejpar, General Manager


701rejeanp, fernie bc, Canada 02/05/2017

Great place to meet family, relax in pool and with an ultra clean hot tub . Fantastic breakfeast very nice room. Been here before will return Super friendly staff that make you feel like home Ps very quiet even with all the sport teams been booked for the week-end

"Excellent place to stay"

User 01/05/2017

Regency is the best of two options though newer and smaller than the BW across the lot. Has most amenities with a restaurant and lounge across the lot and right off the freeway. Ready access to all areas of Abbotsford and close enough to the US border.

"read the cancellation policy in fine detail"

sherylc847, victoria, Canada 01/05/2017

I stayed at this hotel with a sports team this weekend. The hotel it's self is clean and functional and in a great location to access sporting venues. However, this hotel penalizes teams by requiring extensive pre booking and pre paying policy. They do not make it clear that it is next to impossible to cancel or change your reservation with no risk of losing your money. I booked 8 weeks in advance and prepaid. I tried to cancel the second night with 48 hours notice and was told that they could not guarantee me a refund until the room was re sold. The hotel was at 100% occupancy with a line of people at the front desk to try and book a room. I decided to stay as I had paid for the room. The next day the front desk called my cell phone and told me that they had sold my room. This was after "check out" and I had not checked out!!!! I was shocked and refused to vacate the room at this point. I feel sorry for the new guest who now had no room as hotel was over sold!!! My children stay frequently in hotels for sporting events and this has never happened to us before. Sports teams beware. Also, the room rates where not discounted as I found the same room cheaper on the internet.

traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for choosing our hotel and staying with us this past weekend. We appreciate your kind comments about our location, accessibility, and functionality. We regret any confusion around our cancellation policies for teams. We allows try and accommodate last minute cancellations depending on the availability and time of cancellation. We also offer a best rate guarantee and are happy to match any online prices for our hotel that match the room type, dates, and duration of stay of a guest. Thank you once again for choosing our hotel and hope to see you in the near future. Sincerely, Mebs Tejpar Hotel Manager

"Our home away from home"

Deborah T, Ashcroft, Canada 01/05/2017

For visiting family in Abbotsford, this Best Western continues to serve our needs in the best way. This stay was in the Junior Suite fit our needs for 4 adults and visiting children - to a tee! The staff is always great - even to remembering us on return visits. My first recommendation for Abbotsford, for sure!

"Imaculate hotel - a "10" all around, but...."

lctitus, Campbell River, Canada 01/05/2017

We love Best Western hotels because they are consistently clean, have great staff, nice breakfast and on and on. So very much appreciated! However because our stay was on a Friday, and out of town teams were visiting the hotel, the breakfast room was "jammed" with kids and we did not get to enjoy our complimentary breakfast. Also, we are light sleepers . Predictably, with the highway so close, we had a poor nights sleep.

"Wonderful Hotel"

lkhappytraveller, Winnipeg 27/04/2017

This hotel is close to the airport, is within walking distance to a few amenities, has a very good continental breakfast, and has a Ricky's restaurant across the parking lot. Our room was spectacular and private (Presidential Suite), and we highly recommend this hotel. Kudos to the awesome front desk staff as well!

"Great Place to Stay"

KarlaSok, Laird, Saskatchewan, Canada 25/04/2017

The hotel staff were all professional and polite. Our room was very nice - clean, comfortable and spacious. There was such a wide range of food on the breakfast buffet and it was very good! We ate at the restaurant connected to the hotel - excellent food and service! We would definitely recommend the Best Western Regency Inn and Conference Centre as a place to stay and we will definitely stay here again!

"Great Place for a Group Stay"

User 24/04/2017

Had a recent group reservation at the BW Plus for a youth hockey tournament. Hotel property and rooms were clean, breakfast selection was excellent, and staff made an extra effort to accommodate our tourney schedule.

"It was clean and easy to get to"

mombi, Canada 23/04/2017

I came for a memorial service and I was given a special rate for that which was nice. The hotel is clean. My room was in a separate building which wasn't a big deal but it was raining when I arrived so that is too bad. My room faced the highway and I didn't know how loud that would be. Had I known, I would have asked for a room NOT facing the highway. It was very loud and I used ear plugs to block out the traffic noise. I had some issues with the young people staying beside me on the last night but I as able to see them and ask them to be quiet and they were respectful. However the property has security that is around and making sure everything is ok.

"Excellent Hotel"

J9963AYwilliamm, Hamilton, Canada 22/04/2017

A very nice hotel. We would definitely stay here again. We weer on our way to a cruise out of Vancouver and this pretty town was the perfect stop-over. And there are two Wal Marts for the shoppers out there.

"Great Stay"

336neldab, Airdrie, Canada 20/04/2017

Staff is very friendly. Breakfast is amazing--not just a continental, it has everything you'd want. Got a good deal (they matched the Expedia price) for a basic room. The view out our particular window wasn't great but that wasn't an issue for us.

"Awesome hotel"

24trish, Strathmore, Alberta 18/04/2017

Love it.... the place , the breakfast, the friendly staff Sarah who upgraded my room to much bigger for free because I'm a best western member. My kids loved the pool and it's our 2nd time to this hotel.


MandA A, Prince Albert, Canada 15/04/2017

Great hotel and friendly service. Very nice rooms, clean and comfortable. Breakfast was very good and staff kept selections full. Will definitely use this hotel any time we are in the area and will recommend it.

"Pleasant Experience"

User 11/04/2017

The entire staff was unsurpassed in both service and caring, the room was clean and nice, bed was comfortable, breakfast was enjoyable and filling. Parking was tight, especially with a little U-haul trailer, but security worked us through that. Lots of construction equipment on site- busy place. I'd stay here again.

"Lovely hotel "

User 11/04/2017

My husband and I stayed here for one night. Just a little weekend away to relax. The hotel was very nice. The reception staff were polite, the room was clean and the facilities were good. We did find it a little odd that the hotel is spread over two separate buildings. We stayed in the smaller side with the reception. The pool is smaller on this side but the fitness room was there too so we had all that we needed. The next morning we walked across the car park to the other building for breakfast. The sun was shining so it was a nice way to start the day. However I doubt I would have been as happy if it was raining. The breakfast had lots of options and we enjoyed what we had. We would stay here again.

"Motel stay"

lisarW4604HI, Abbotsford, Canada 10/04/2017

Bed was VERY comfy, clean room for the most part. I did see 1 hair in the tub. Nice place, loved the lobby had fancy looking stairs. Two different buildings, pool was basic. Right off the hwy which was awesome driving back & forth to langley.


User 08/04/2017

After finding nowhere in Vancouver to stay because the ferry was cancelled at 2 pm and every thing was booked we had to try somewhere else. We made it to Abbotsford late evening and the girl at the front desk was so kind and understanding. She gave us a quiet room and even signed me up for a Best Western card for discounts. The room was fantastic and so clean. The continental breakfast was very good. Would recommend to stay there.

"Great Hotel and Great Price"

Ramona B, Victoria, Canada 08/04/2017

Breakfast was excellent. Hotel was great and price was awesome. Would recommend this hotel to any one. Very helpful front desk staff. Hotel was easy to find and location is excellent. We only stay at Best Western Hotels.

"Great Stop-Over"

U3257NClorib, North Vancouver, Canada 25/11/2016

Comfortable bed, pillows and linens!!! Quiet location, easy to access, many amenities including an extensive breakfast bar, Ricky's Restaurant in the hotel for other meals. There is lots of parking outside.

"Very Awesome while Disappointing"

Beezee12, Nanaimo 11/11/2016

The staff were friendly and helpful. The hotel nice but as another review noted there was a smell that was difficult to tolerate. We stayed two nights, the first was almost intolerable setting off my asthma, but then we found opening the window slightly made an amazing difference so the second night was much better. The bed was on the hard side so neither myself or my husband slept well. If you like a shower, the shower head provides a variety of choices including a powerful spray - loved it. Breakfast review: First day the Western Omelet was very good but the second day the scrambled eggs were so rubbery we couldn't eat them, even though the staff were kind enough to make fresh. Microwaved? Don't know. The second day also had waffles made by the staff and they were cold and rubbery. Very sad but as the staff were so helpful couldn't help but feel they were not given good instruments to provide a top notch breakfast. While the location seemed to be off the beaten path, we found it excellent as we were able to get everywhere we wanted to go within minutes.

"Short Stay"

Grateful4Life, Victoria, Canada 02/11/2016

I liked the size of the suite, but it had a smell that was difficult to tolerate. The beds were comfortable. I enjoyed the continental breakfast the first day but the second day it was too crowded with visitors from a tour bus. Plus, as the tour group was leaving, they were very noisy in the hallway. I was annoyed with the tour bus running its motor for an extended period of time early in the morning which created a low constant hum in the room that was very annoying.

"Awesome BW"

Heather H, Bellingham, United States 25/10/2016

My husband and I loved staying at this Best Western and we are likely to do so again soon. The hotel lobby is really unique with the large stairway at the entrance. The staff was EXCELLENT, absolutely the friendliest I've ever encountered and they were genuinely nice. It was amazing. We had a small issue with the A/C unit, but it was resolved quickly and totally painlessly. Didn't get a chance to use the pool, but it was nice looking and we'll return for sure.

"Best Western Plus Regency Inn & Conference Centre, Abbotsford, BRITISH COLUMBIAWhat's this?"

JAMES H, Salmon Arm, British Columbia, Canada 21/10/2016

We recently stayed at the Regency and once again were very happy with our stay. We have found we have a few favorite rooms and the staff were able to get us into one we love. It is our home away from home.

"October in Abbotsford"

Mattstoke, Revelstoke 15/10/2016

We always look forward to staying at the Best Western in Abbotsford as the staff are very friendly and we have received upgrades on a regular basis. The hotel is easy to find and rooms away from the highway are nice and quiet.


Kirby P, Jackson 13/10/2016

Stayed 2 nights while driving one of the buses on a tour. Really nice place. Good breakfast and really nice rooms. Mine had a king bed which was very comfortable and a small sofa sleeper and microwave and fridge. The room was large and the bathroom was nice. The staff was great and the location was right off the highway and easy to get too.

"Great place, well located, super breakfast"

hansulricha, Gold Canyon, Arizona 09/10/2016

We stayed there for two night while attending a conference/meeting elsewhere in Abbotsford. Our room was located in in annex but that was a bonus since the breakfast room is located there. Seldom did we have a better free breakfast in a Motel/Hotel. The staff in the breakfast room is friendly, they keep the place super tidy and the selection is awesome, I mean that!

"Easy Access to Highway"

Albert W, Saskatoon, Canada 02/10/2016

This hotel is well equipped and clean. It is located beside the busy #1 highway to Vancouver so there is the constant sound of traffic. The breakfast was a full hot buffet with everything you could want to start the day. Breakfast is served in a room in an adjacent building which also houses ABC/Ricky's Country Restaurant.

"Good hotel."

Gordon G, Penticton, Canada 01/10/2016

All staff friendly and helpful and very well trained to do it all well. Rooms are always well cleaned. Beds are very comfortable as are the pillows. Good choice at breakfast and there is a complementary national newspaper.

"service is awesome"

User 25/09/2016 oversold the hotel and the staff not only found me a room at another hotel but secured the same rate and called me to make sure everything was ok....that made my day! time I how to actually stay with then

"just travelling through Abbotsford"

723jackie, Sparks, Nevada 24/09/2016

The location is excellent for just travelling through Abbotsford to get to the US border. The room was comfortable and we slept well on comfortable beds. The restaurant is close enough to walk there. Our arrival and departure was quick and efficient. We would stay here again if travelling through Abbotford.

"Very noisy rooms"

72shaneg, Airdrie 22/09/2016

Definitely would not stay again. Probably one of the worst sleeps I've had in ages. You can hear every single car go by on the highway (louder than you'd think!), and the A/C and heater are also loud, it turns on every 10 mins or so and its just enough to wake you up each time. The staff are excellent, very friendly and helpful but a warning about the noise would have been appreciated, I only got about three hours of sleep before a 12 hour day on the road- I've had better sleeps in my car!

"Excellent service, cleanliness and location"

H E, Calgary 21/09/2016

The Regency is located in an excellent place for us, the hotel is very well kept and managed, and the staff are excellent. The breakfast includes a variety of hot and cold options. There are goo restaurants nearby.

"Another Relaxing and Comfortable Stay"

ilovetravel13, Vancouver, Canada 18/09/2016

Checking out with much reluctance as there is something magical about this place. It has really good energy and rejuvenates me every time I come out here. They even had fresh veggie and dip snacks for the hotel guests - much needed at the end of the day for a healthy end. Loved the hot tub and pool. Went to Rickys next door for their borscht, so convenient to have such a nice eatery with the hotel. Used microwave and fridge to have some quiet meals as well. Already looking forward to coming back to the clean and cosy rooms. Really recommend such an activity for women needing some solitude time. Its safe out here.

"Wonderful hotel!"

Lee Ann H, Covington, United States 17/09/2016

This hotel is clean, well stocked, friendly and the staff are very professional. No complaints at all! (The bed was also very comfortable). It's located just off of the Highway, so there is a bit of road noise, but not enough to keep us awake. The breakfast was a great selection, and the waitstaff was so helpful.


lamh51, Woodinville, Washington 17/09/2016

Outstanding service, friendly staff, and a delicious complimentary breakfast! There are a number of options now available for breakfast, and the seating area in the breakfast area has also been expanded.

"We were told completely remodeled, not so."

Barbara B, Naples, Florida, United States 16/09/2016

Carpets were dirty, sewer gas coming up thru the bathroom sink. Staff were great & tried to accommodate as best they could. Not a pleasant stay. Breakfast room very good. Restaurant on site was excellent. Was told the remodel would happen soon. Hope so. Great location,Great staff. also all ages can enjoy the castle right next door.

"Nice Stay"

User 15/09/2016

Quick visit with family, clean room, comfortable bed, not as noisy as i thought being near road. Nice breakfast area, enough seating. Check in and out easy, very helpful as we arrived earlier just to see if possible early check in.

"Good for the price"

rachjamie21-1, Calgary, Canada 11/09/2016

Cons: *thin walls so I am glad I have ear plugs so I don't eavesdrop on my neighbours. *Lots of highway noise-duplicate the earplug comment from above. *Hot tub needs replacing or repairs. Jets barely made ripples in water and water was too hot. I did have the jets turned on. Pros: *clean room. *comforyable beds and pillows. *nice room layout. Would I stay again? No. Lots of competition for hotel business so I'd try elsewhere. I had put too much trust in Best Western name.

"The Best"

Toroniee T, Ottawa, Canada 10/09/2016

We were on a road trip across B.C. This best western provided the best rate among the four hotels/motels we stayed on the way in Hope, Merritt, and Kelowna. It was even half of the price of the one in Kelowna. Breakfast is included and the selection for food is worth the value. The seating area is spacious and has floor windows, again the best breakfast compared to other hotels.

"Enjoyable family stay"

DX2GO, Medicine Hat, Canada 07/09/2016

Stayed here with the family and were very satisfied. Check in/out was very smooth. Room was clean and comfortable. A little highway noise, not surprisingly given the location, but nothing that impacted our stay. Breakfast was very good, and unlike many hotels, they had sufficient staff on hand to look after it, and make sure things were refilled as necessary. Hotel has two pools, and the one in the building we were in was good, and certainly met our requirements.


Gabriela R, VANCOUVER, Canada 06/09/2016

My stay at the Best Western was very pleasant and I felt safe staying with my two kids without my husband. I would only suggest changing the check out time at 12noon intead of 11:00am. It makes just a bit more convenient for families with little kids. We are considering coming back soon. Great get away with great amenities for the whole family.

"Overnight Stay"

Ronald M, Stony Plain AB, Canada 01/09/2016

Very clean Hotel friendly staff and good value. Excellent location to HWY 1. Easy to find. Very good Breakfast. Clean room and comfortable beds, Bathroom a little small, parking was well lighted and we encountered no problems.

"Great hotel and in a great spot!"

Sexton5, Nanaimo, Canada 30/08/2016

The Best Western Plus Regency Inn is located just off the #1. I was able to check in early and being a Best Western Rewards member, I got a free upgrade to a jacuzzi suite. The staff was very friendly and helpful. I was able to get a late check out also.

"A comfortable hotel for overnight stays"

Tootsall, Lethbridge, Canada 29/08/2016

My wife and I stopped off here for a night on our way further west. It was very conveniently located, clean, comfortable and friendly staff. OK, it is not a 5* "Waldorf Astoria" so don't expect that; but it is an easy cut above the usual cheap overnighter. We would definitely stay again.

"Excellent hotel"

Jackiet999, Medicine Hat 22/08/2016

We have stayed in this hotel 2 years in a row. We are a large family so booked the executive suite which has a full kitchen, dining area, lounge with pullout couches, large bedroom with king bed, 4 piece main bath, and the 2nd floor has another queen bed with sofa bed and full ensuite. Located close to enough to the highway for convenience, but no traffic noise, excellent breakfast! There is a Ricky's family restaurant located on the grounds, which was perfect for us. We will definitely stay here every time we visit Abbotsford! Staff are very friendly. Ps... Although the entrance to our room is located right by the main entrance to the hotel, we never found this to be an issue whatsoever.

"Much More Than Just Another Hotel"

chrissiddle, Vernon, Canada 22/08/2016

We have stayed at the BW Regency several times a year for the past several years and are getting to know the staff individually. However, years ago, before I knew anyone's name, I recognized that the BW Regency was a cut above other hotels, and certainly the best hotel in town and probably in the whole to the Abbotsford-Chilliwack area. The place is clean, the household staff is hardworking and professional, the breakfast crew is friendly and wants to serve you, and the desk staff is amazing. If you have a problem, the desk staff will do their utmost to solve it.

"Highway noise makes you sleep impossible"

johnsmith2008, New Jersey 20/08/2016

This hotel is located just besides rt-1 highway. It is perpendicular to the rt-1 and there is no way to avoid noise at all. When I checked in, I specifically asked for quiet room. However the room they assigned to me had impulse noise almost every car/truck passed through. I found that their windows is not good enough to proof noise. You pay your hotel for sleep not for the rest. If you cannot have a good sleep, it really doesn't matter how good breakfast, clean room and cheap rate. The front desk didn't mention where the breakfast is (another building), no cookies for BW Plus.

"Great hotel, great staff"

KelseyCutler, Duncan, Canada 14/08/2016

I used my points for a night here to go to the Airshow with my boys. I was incredibly happy with all aspects of the hotel. There was a small issue when checking in with redeeming my points but I was not kept long. The property has 2 buildings both with the regular amenities, like breakfast, pool and hot tub. The decor and rooms were in really great shape and super clean. All staff we encountered made a point to ask if we were enjoying our stay and asking if there was anything we needed. Breakfast was great with many options, the pool was fantastic. I highly recommend this hotel!

"Pricey For What's There First and Most likely the Last"

Marilyn T, Kingston 14/08/2016

I was disappointed with this hotel for the price. It's a nice hotel but not what I was looking for. The hotel is right beside a school and there is only one restaurant within walking distance. The parking lot is small, being a truck driver that has to use a Semi it was a tight fit. There are 3 building associated with this property. The furthest building is were breakfast is. I can get a better deal at the BW Country Meadows in Aldergrove (10Kms away) and it has everything I need within walking distant from the hotel. We only tried this hotel because the company that we drive for relocated to Abbotsford from Aldergrove, so we thought we would give it a try.

"Best Western you can expect"

Dennydt, Kelowna, Canada 11/08/2016

The hotel was under renos so it bothered us a little. The location was nice enough and the staff tried their best under these conditions. I would not go back there as there was not anything special about this particular location. However, for just a nights stay and still close enough to attractions etc. It was fine. The hotel was clean and it was reasonable.

"A peaceful rest"

James W, Red Deer, Canada 10/08/2016

After a long evening at the ferry terminal it was nice to enjoy a quiet night before getting back on the road towards alberta. The beds were very comfy and free breakfast to boot. great deal I would definitely stay again given the opportunity.

"Classic Best Western-dependable"

motherHEncinitas, Encinitas, CA 09/08/2016

We flew into Vancouver and had an easy drive, super easy to find arrival at BW. Smooth and friendly check in, lots of parking. There are two buildings, we were in the one opposite the reception area. There is a restaurant on site which is really good, large servings, great service. Anyway, check in was easy and we found the room to be large and quiet, comfortable beds, nice bedding. The room was clean and updated. I worried about noise from the room above but we had none. The breakfast was one of the better hotel breakfasts I've had. Nice selection. Great stay

"Very Comfortable. "

LKBee, Martinsville, Virginia 06/08/2016

We enjoyed our 3 nights stay here as our base for visiting the Vancouver area. This was the closest reasonably priced hotel that we could find at the height of the busy tourist season. It was a bit of a drive but not bad except during rush hour traffic. Just time your drive to avoid this. This hotel was very comfy and the staff very helpful even during busy times. Breakfast was very satisfactory. Would definitely stay here again.!

"Clean, comfy and reasonable."

linEdm, Edmonton, Canada 05/08/2016

Our room (1 king bed) was clean, comfortable and quiet. There is a mini fridge and microwave in the room. In-room coffee isn't very good but the coffee in the lobby was better and there is a free breakfast including the usual cold items, plus eggs, a hot meat and either pancakes, waffles, french toast, served in the building across the parking lot. You will probably want to drive to restaurants for other meals. There is a restaurant (Ricky's) on the same lot, but the food was not good there. During our stay, trays of snacks were put out at around 5pm, in the lobby, to welcome guests, which we really appreciated. Staff at the desk was great, very helpful and friendly. There is a pool and hot tub. Hotel is not far from the airport and just a bit off the transCanada highway but still quiet at night. We used Aeroplan miles for a free stay.

"Good overnighter"

Elby78, Taranaki 04/08/2016

Comfortable stay with good beds and aircon after a beautiful drive through the last part of the Rockies on the way to Vancouver. Our bathroom was tiny - just a loo and bath with shower overhead. Staff were very friendly and the facilities clean and tidy. Free WiFi. The meal at the onsite restaurant was good, down home style, comfort food and delicious - and very reasonably priced. Breakfast was sufficient - cereal, pastries, scrambled egg and bacon. Juices, tea and coffee.

"Great experience "

User 03/08/2016

We stayed here last night as a last minute stop after passing through an awful inn in Surrey. The staff on the phone were very pleasant and accommodating. Our stay at this hotel was great, the room was beautiful and the hotel was very well kept and clean. The hot breakfast in the morning was unbelievable and staff were around to always stock things up. The pool and the hot tub were clean and quiet. We had one little bump in this stay and without even complaining, the staff offered us a 25$ gift card .. would definitely recommend staying here!


G57E, Campbell River, Canada 03/08/2016

We find this a great place to stay when visiting Abbotsford. Rooms are clean and staff is very friendly. They were especially helpful in the breakfast room with our 5 grandchildren, all of whom are under 8. Pools are both small but we were the only ones using them - don't think they get used very often.

"Wonderful Stay"

DontStopExploring, Winnipeg, Canada 30/07/2016

My family and I stayed at this hotel for 1 night only using aeroplan points. The hotel is beautiful and very quiet. Check in clerk was exceptional and very friendly. Didn't use the pool at all and the breakfast was plentiful and was restocked frequently. Would definitely recommend and we would stay here again when in the area.

"Peace & Quiet!"

Kathy G, Vancouver, Canada 29/07/2016

Needed a quiet get away and am so happy we chose this hotel. Nothing fancy, no "exciting tours you MUST try!". No rockin' bar or loud party people. Just a clean, quiet couple of days free from obligation and stress. The beds were wonderfully comfortable, the room was clean, breakfast was delicious and the attached restaurant was fantastic. Every staff member we encountered helped to make our stay pleasant and care-free. We had a pool, hot tub, free breakfast, great restaurant on site, clean room and helpful, kind staff ~ what more can one ask for?

"Great Hotel!"

Robert S, Victoria, Canada 28/07/2016

I love staying at this hotel. A great location to break up a trip back from BC Interior to Vancouver Island. Very professionally managed, clean, quiet, value for my money spent! The breakfast provided is great with wonderful staff. The rooms are well laid out, clean, quiet, restful! The Ricky's Restaurant is excellent food and great staff. Overall very professional and friendly operation. I will return for sure!

"Cycling Holiday "

John F, Victoria, Canada 26/07/2016

Hotel was great. Staff was knowledgeable and full of smiles. Cycled the Discovery Trail which proved a worthwhile venture for its beauty and diversity. Dined at the Townhall Public House which is one of our favourites for is large selection of craft beer on tap.

"Friendly, Clean Hotel"

Andrea P, Kamloops, Canada 26/07/2016

Super friendly staff, extremely helpful. Rooms were clean. Beds super comfy. Breakfast was just ok for us, but kind of what I expect from a complementary breakfast. Would definitely stay there again, but

"Very High Prices During Special Events"

Richard289, Calgary 26/07/2016

We did not book until the last minute - and were shocked to pay $480 including taxes for 2 nights for a glorified motel along the freeway. We checked in late after visiting a relative nearby, and were assigned a room at the south end of the annex - the closest room to the TransCanada highway - and suffered road noise all night. The room had a funky smell when we first arrived - perhaps strange clean products or just not well ventilated. We have been loyal Best Western customers for years and don't enjoy it when they jack their prices up - in this case because the BC Summer Games were happening in the area.

"Disappointed in rate increase"

George H, Kelowna, Canada 26/07/2016

We were very disappointed that the Hotel felt it necessary to increase the rate by 205% within 6 days just because the BC Summer Games were in town. We know hotels are in business to make money - 100% is feasible but 200 plus%? This was also the only hotel from Chilliwack to Abbotsford that had 3 rooms available - go figure. For this reason we will look at any other alternative in the area other than the Best Western - which we did.

"Great Motel"

Greg M, Tamworth, Australia 25/07/2016

Definitely recommend. Room was better than expected. Had an issue with a light in bedroom; staff attended to this straight away. We were very tied after a long trip to get here so we ordered room service, the meal was great - real home cooking and just what we needed. My only negative would be the breakfast - not a lot of choices compared to other Best Western's we have stayed at.

"Best Stay Ever"

qimmiqVancouverB_C_, Vancouver B.C. 25/07/2016

We atayed for 2 nights in a room with 2 queens - very comfortable. The complimentary breakfast was standard, but they had fresh fruit, which was nice. Go early because when we went at 9 am, there was no where to sit. Earlier, there was no problem. The room was clean and had everything we needed except a make-up mirror.

"Oh my the beds are AWESOME!!"

panbear, Smithers, Canada 24/07/2016

There is only one thing I can't say enough. the beds are awesome!!!!!!!!! I was willing to overlook almost anything else (not that we had any issues) when I sat on that bed. Seriously I want find out exactly what they have and tell every hotel to just duplicate it so I can be assured of a great sleep no matter where I go. Pillows were just ok but the bed, aaahhhhh. Room was a large king size with kitchenette and separate bathroom. Well appointed, tv had movies on demand. Desk area and chair. Very comfy and quiet. It was a busy weekend with the summer games on. Staff was amazing, very helpful and accommodating. Restaurant just across parking lot is just basic fair. They have a free breakfast but we didn't make it as seriously we slept in in the amazing beds. LOL. Bathroom was good, water hot, pressure good and no "stinging ray of death" shower head. Overall a ten.

"Best Western in Abbotsford"

Claire F, Gibsons, Canada 23/07/2016

Room was clean, well-appointed and comfortable. The bathtub is of a shape and size that one can actually enjoy a bath in it. Bed was comfortable. Pillows were too firm for me, but I travel with my own. Yes, the air conditioning is loud, as some other guests have noted. Staff were friendly and for the most part, efficient. The complimentary breakfast is pretty bare bones - one morning of our three-night stay we fled to the on-site restaurant for a proper hot meal - but it's good if you're on a budget/in a hurry and aren't looking for anything fancy.

"Great Stay"

haileythegolden, Canada 21/07/2016

We stayed for 1 night with 2 queens. The hotel is just off highway 1 on the Clearwater street e it, excellent location. It is a 5 minute drive to south Fraser where there is shopping and lots so services and restaurants. The beds are great, very clean and nice size tub with shower. Wifi is included. A continental breakfast was included, good selection of pastries, fruit, cereal, juice and coffee. The ham and eggs were not great but overall is was nice to have. The price was really good compared to Vancouver. I would definitely stay here again.

"Weekend Stay"

bia292016, Saskatoon, Canada 19/07/2016

Outstanding service, would absolutely stay again. All staff were friendly and went above and beyond to make stay amazing. The morning breakfast was great! The room was nice, decorated nicely and had everything that you needed, really nice hotel to stay at. I will absolutely stay here again and recommend this hotel to anyone staying in the area. Thank you for a great stay!!

"Highway noise"

P&ZH, Western Canada 17/07/2016

The highway noise was too loud to leave the window open but the a/c was too loud to leave it closed. The rooms were nicely renovated but the hotel still suffers from old hotel syndrome in the plumbing. The shower drifts between too hot and too cold. Staff very good. Price reasonable. The breakfast sandwich option was a nice change. I would stay further off the highway next time.

"Overnight stay"

LilMissUnique, Wembley, Canada 17/07/2016

Stay was good. Room was basic. Pool was small. Staff was friendly. Said there main feature was there morning breakfast. Was not the greatest. Was no food when I went to dish up so had to wait and was not a great selection. Price was fair. Liked how hotel was just off the main road.

"Outstanding service - and we didn't even stay"

capt c, Salmon Arm, Canada 16/07/2016

Looking for a quick change of plans after our accommodation plans didn't pan out (another motel was a dump) but the counter staff at the best west called around and found us a room AT A COMPETITOR!! Talk about excellent service!! Very impressed!

"Just like any other "

Mandurella, Grande Prairie, Canada 16/07/2016

Staff was friendly, rooms were clean. Was pretty when you first walked in. The hotel has two pools. The one we went to was very small, but did the trick since we were the only ones in it. They had a continental breakfast in the morning which was nice but the Food was ok, you can have cereal, toast, eggs, slice of ham, French toast. Also has coffee, orange juice, apple juice. Had a good sleep.

"Completely Dependable"

Maureen S, Victoria, Canada 14/07/2016

Excellent mid-range hotel....always immaculate and staff organized and friendly. The on site restaurant is very good. The separate breakfast provided by the hotel is not 'luxurious' but is certainly more than adequate with a good choice of cafeteria type items.

"Tournament hub"

User 13/07/2016

I shouldn't write this review but honesty was always my down fall. This place we have been before and suggest to hockey teams going to the area great for team gatherings the two building layout and easy accessibility make it great destination. Its tucked away but yet on the highway. Only issue is the odd door set up on the second building an issue that needs to be addressed. However beds are comfortable and rooms clean staff is friendly, cost is affordable. Worth it to keep a team happy, plenty of places to eat on and offsite, shopping near by. This time we went as a couple and same this thing we enjoyed the stay.

"Quick stay on Business, nice hotel."

Panther67, Ontario, Canada 11/07/2016

I just stayed a couple nights but the hotel was nice. The decor is dated but it was clean and comfortable. The bed was comfortable and the staff was friendly. The complimentary breakfast was very good in a nice eating area.

"Great staff"

LivingonYVRIsland, Comox, Canada 09/07/2016

Had to make a reservation change close to arrival. Kind and friendly staff made it happen when they didn't have to. They went above and beyond what I expected and I have to thank all the front end staff including the manager. Got to the hotel and had been upgraded to a jacuzzi suite which was amazing. Comfy beds, clean rooms. Would definitely recommend staying here!

"Great hotel - Wonderful people!"

Dave W, Comox 08/07/2016

We had to delay our stay two times with this hotel due to circumstances beyond our control. Each time, they understood kept changing the date with no extra fees. The day we checked in, they upgraded us to the best room in the facility - the jacuzzi suite. Very impressed. It pays to be a rewards card member and be polite to the hard working people in the hospitality industry. Thanks!

"Nice stay."

953ed2014, Prince George, British Columbia 07/07/2016

Reception was very friendly and prompt. Was put in building 2 which has the breakfast in it. You can access the hotel easily from the freeway, but it can be a "little" noisy because of being near the freeway. All in all, a nice, comfortable and pleasant stay.

"Incredible Staff"

Angie N, Campbell River 05/07/2016

Travelling with my daughter for surgery, the staff at the BW were incredible at making us feel at home, went above and beyond to be helpful and surprised us with an upgrade. It took the stress out for the trip for all of us. Thank you so much!!

"Best Western Plus - Abbotsford BC"

Businessdude101, Toronto, Canada 27/06/2016

While touring BC on a motorcycle we stopped in Abbotsford to visit a friend and stay for the night. Was upgraded to a suite so the room was super great!! This location was really and close to everything. The hotel staff and security was also very nice and professional. The free breakfast was in my view above average with many selection from hot to cold. Room came with full cable access and Wifi. Would definitely recommend if you're in the area.

"With only minor issues, a lovely stay!"

Pastorash, Moose Jaw, Saskatchewan 25/06/2016

Needed a quick but pleasant stopover and we got it. Good price, nice room, comfy bed, filling breakfast. The hotel does a nice job of decor making it an inviting place to be. I don't really notice this unless the place is dated so for it to catch my eye was interesting. I need a comfy bed and this place delivered. Very soft, pillows full, also liked that our king bed was completely around a corner and little hallway light or noise entered. The heat/cooling was quiet though we turned it off, wasn't needed. Breakie was yummy, plenty of options, presented and cooked well. A bathroom in the breakie area was a nice touch. We had a room near the highway and to my surprise I heard nothing from it. The annoyances were minor but notable. A screw missing from a light, a wall fixture covering out of place, and the room darkening blinds, though correct for the room, didn't completely cover the alcove thus it was not the dark dark type room I like. The one that baffled me was the room above me. The man, yes man, got up early and was obviously doing normal getting ready stuff, and I could hear him go to the bathroom and relieve himself... Very clearly. It didn't bother me a ton, thought it was actually amusing, but very surprised I could hear that so clearly. Still, a really nice night, I'd go back in a heartbeat, really good hotel in my opinion.

"Run Down"

Jeremy C, Maple Ridge, Canada 24/06/2016

Not much positive to say, I'm afraid. Stayed in building #2, and there was an awful stench in the hallways. The room itself was musty, with no circulation. The beds were old and lumpy, the pillows very hard. The bathroom was tiny. The breakfast buffet was large, but after trying a cinnamon bun that was several days old, I lacked the courage to try anything else. My wife may have had the best quote: "How do you f--- up jarred salsa?" I guess if you set your mind to it....

"Exceeded my expectations "

User 24/06/2016

Based on my last best western visit in another city, I did not have high expectations for this stay. I was pleased when my expectations were exceeded, tenfold. Checkin was quick, easy, and staff was very friendly. The room was very nice and comfortable. There was nothing negative about our stay at all. I would certainly stay here again, and will be recommending it.

"Overnighter "

Mary H, Harrison Hot Springs, British Columbia, Canada 23/06/2016

Had a great Bed & Breaky after a great wknd in Ashcroft, filled with horsebacking enjoyed the hot tub, pool & hot shower and comfy beds...early morning breaky, and a short drive to Abbotsford Airport..close to restaurants..lots of great choices in Sushi restaurants..very pleased..friendly staff..clean & quiet room..motel of choice every time we have early morning flight..

"Wonderful experience"

User 19/06/2016

My husband and I enjoy this hotel and will stay there again. Each time we come, we get value for our money, and completely enjoy our stay. The breakfast, especially, is very enjoyable, with a lot of variety and just real, good food.

"Good bet for the area"

fortq, Canada 18/06/2016

Nice hotel that certainly deserves its popularity. Close to highway but noise not really a factor. The only area needing improvement is the breakfast which is one of the poor e st we've seen. Tea should also be provided in rooms! Despite these minor concerns a recommend.

"Comfortable and clean but tired."

Margaret D, Steinbach, Canada 18/06/2016

Spent 6 nights here. We were not in the main building but in the building that adjoins the restaurant. The breakfast was great, the staff serving it made you feel welcome. The little patio off the area where they serve breakfast was very nice - we only used it once since the other days it rained or was too cool. The room itself looked a wee bit "tired", the bed and bedding were comfortable but the couch needed replacing and the rug could use some updating. When walking down the hall and into the room you could smell faint traces of smoke from the years when smoking would've been allowed. The TV was very disappointing, in this day and age of HD TV it's quite surprising that it was not available. WiFi was okay but slow at times. Adjoining restaurant is wonderful. We would stay here again.

"Canadian convenience at it's best."

JackMackenzie, Mackenzie, B. C. 17/06/2016

We spent only one night there, but as a travellers motel it is very nice. I don't know that I would want a week there, but for one or two nights it is almost unbeatable. Two large comfortable beds, nice TV (although for one night perhaps superfluous), very quiet rooms, no sound of running water, conversations or closing doors. We were quite late but still able to access the pool and hot tub (a very big deal to our grandson) and in the morning a good continental breakfast. Staff were great and appeared concerned for our comfort. Parking was acceptable, small booths for full sized North American vehicles and I am not big on the idea of the reception area in different building. Minor quibbles, I would stay there again and based on this motel I will stay at other Best Western Plus venues.

"Not my taste!"

Elizabeth T, Ajax, Canada 16/06/2016

I stayed for 2 nights to be close to the airport. It was a disappointment after the Best Western in Chilliwack. Will not recommend to anyone. The Service Staff was very helpful but the hotel itself is not what I expect from Best Western Plus!

"Ak to US"

Kenneth E T, Anchorage, United States 14/06/2016

Our trip through Canada gave us many stops at motels along the way. This one was terrifically great. Most Best Western hotels seem to be "basics only". This one was terrific for us. We had a ground floor room a few feet from the front desk and about 20 steps from covered parking. What a great surprise. Everything worked as it should. Internet, faucets, drains, showers, and TV all functioned without distracting acceptance of flaws. The enthusiasm of the staff on check in was great. The bed was comfortable.

traveling_gourmet_bc, Guest Services at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to provide us with your thoughts following your recent stay with us. We are so happy to have been a part of your trip through Canada, and even more so that we made a great impression. We are pleased that you found the location of your guest room to be comfortable and convenient, and that all of our in-room amenities were in good working order for a restful evening. Our Front Desk staff members are delighted that you were able to enjoy the standard of service that is so important to us. It was certainly a pleasure to welcome you to our hotel, and we look forward to the opportunity to host you again! Sincerely, Leanna Pankratz, Guest Services

"Great hotel, amazing restaurant"

Wayne E, Winnipeg, Canada 12/06/2016

Totally satisfied with the stay at this location. Highly recommend for the price conscious shopper. The restaurant adjoining the hotel is amazing. The beds were extremely comfortable, and the internet worked flawlessly.

traveling_gourmet_bc, Director of Sales at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to provide us with your feedback following your recent stay. We are so pleased that you enjoyed our time with us, and were able to take advantage of our various amenities, including our on-site restaurant, Ricky's Country Restaurant, and complimentary wifi service. We are very proud to represent ourselves as a high quality property with a good value, and we are glad you found this to be the case. We hope to provide you with the same level of service during your next trip through the area. Sincerely, Kim Hissink, Director of Sales

"Always a great stay"

Deborah T, Ashcroft, Canada 12/06/2016

The staff make customers priority one. The rooms are very comfortable. The pool, fitness room and breakfast can satisfy anyone's needs. Location is great. ALWAYS our 'go to' place in Abbotsford. If I can suggest one thing - it would be for the hot breakfast food items to be a little hotter.

traveling_gourmet_bc, Front Office Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to review our property. It is always such a pleasure to welcome you, and we so appreciate your consistent loyalty to the Best Western PLUS Regency. Thank you so much for offering a suggestion with regards to our breakfast service – we have forwarded your comments to that department. We strive to consistently be improving in order to maintain a high level of satisfaction for our valued guests. Thank you for letting us know, and we look forward to seeing you again! Sincerely, Brianna Darby, Front Office Manager

"Close to airport but noisy."

Linda v, High River, Canada 11/06/2016

This hotel did not live up to the PLUS level in our opinion. Little things like highway noise, breakfast in different building, clock not set right and unable to figure out how to re-set and a bathroom door that banged into the closet each time it was left ajar. Front desk staff great, comfortable bed, clean & nice pool. Only minutes from the airport so very convenient. Eat

traveling_gourmet_bc, General Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to let us know your thoughts. We apologize that you did not find our property met your expectations, and we appreciate you letting us know these areas we might need some improvements in! We apologize that there were several avoidable maintenance concerns that caused some inconvenience during your time with us, as well as an issue with persistent highway noise. However, we are so pleased that you enjoyed the exceptional service provided by our Front Desk staff members, a comfortable bed, convenient location, and that you were able to enjoy our pool. We hope that you will allow us to correct some of the areas you found us lacking, and invite you to contact our Front Desk Manager, Brianna Darby so that we can make things right. We hope to see you again soon. Sincerely, Mebs Tejpar, General Manager

"Very Pleasant"

Patricia L, Burnaby, Canada 08/06/2016

My sister and I went to an event at the Abbotsford Centre this past Sunday and stayed over night at the Best Western Plus on Marshall Road. Lovely hotel, staff members were very friendly and helpful. The rooms were spotless and comfortable with great working air conditioner, it was very hot on Sunday but our room was the perfect temperature. Breakfast was included with it. There was french toast, scrambled eggs, sausages, hot and cold cereal, toast, bagels, muffins, tea biscuits, fresh fruit, tea and coffee. I booked through Expedia and got a very good rate. I would highly recommend this Facility. It also have a conference centre, swimming pool and jacuzzi.

traveling_gourmet_bc, Guest Services at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review
Thank you for providing us with your thoughts following yours and your sister's recent stay. We are so pleased that you were able to enjoy a comfortable, air conditioned night in a lovely guest room. We are also pleased that alongside an excellent rate, you were able to enjoy our various amenities including our swimming pool and hot tub, complimentary hot breakfast with varied and delicious items, as well as wonderful service from our various staff departments. We hope to be able to welcome you again during your next trip through the area! Sincerely, Leanna Pankratz, Guest Services

"Nice quiet location"

Elizabeth H, Abbotsford, Canada 04/06/2016

There are two Best Western hotels in Abbotsford, this one was chosen because of its quiet location in a residential area, across from a school. A bonus is that there is a family restaurant on site. The hotel is older, but well taken care of. Very large comfortable room assigned which included a queen bed, pull out sofa bed, kitchenette. Breakfast was excellent with hot and cold foods, served in a cheery room. Travelling alone, I felt very safe and secure in this hotel.

"Great service"

Fara v, Calgary, Canada 28/05/2016

Stayed in the "Presidential" Suite. It was amazing. Lots of room and had everything we needed for a great night. At check in we dealt with Amanda, she was so helpful and kind and we got a late check out offered to us. The breakfast was great as well. Lots of options.

"Good Accommodation in Abbotsford"

Sascha K, victoria, Canada 24/05/2016

Comfortable beds and clean rooms with an excellent breakfast considering it is included in the price. The front desk staff were friendly and provided directions to where we were heading in Abbotsford and explained about the parking in the city. Check in and out was swift and pleasant. I would certainly stay here again if I need to be in Abbotsford.

"Great hotel"

Donna K, Nanaimo, Canada 23/05/2016

My husband and I checked into this hotel and we were given an upgrade to a suite which was very appreciated. We had lunch at their on site restaurant which was very convenient and good. The hotel itself was very nice and clean we will stay there again

"Horrible Layout"

Duncan S, Kamloops, Canada 23/05/2016

Three buildings, two parking lots so you wander around to find a check in, then wander around to find the ice machine, pool, and breakfast is only located in one building so you walk through the parking lots to get to it, not enough seating so then you either wait for seating or wander back to your room with a crapload of dishes. Pool was tiny, every noise echoed so can't relax in hot tub. Plus more expensive than other Best Westerns in the area, not worth it!

"Excellent Service, Great Room, Great price."

CLIFFORD S, Keizer, Oregon 20/05/2016

This is the second time we have stayed here. Pleasantly surprised at getting a free upgrade into really, really nice room. Pristine clean, roomy, nicely appointed. Exceeded our expectations. All the staff--front desk, housekeeping, waitstaff at breakfast---were so welcoming and friendly. Breakfast was very good...a handsome variety to choose from. Very good price for the package. This will definitely be on our list next time we visit our Canadian brethren from the States! This gets our top-notch recommendation!

"Very good service "

Brenda M, North Vancouver, Canada 18/05/2016

Recently stayed here and received a free upgrade to a king suite. Very clean and comfortable. The staff were friendly and helpful. They offer a pretty decent complimentary hot breakfast too. There's a hot tub but work kept me out of hot water. Next time. Easy to get to and close to many places. I'd stay here again.

"Friendly Staff, Comfortable, Quietish Room, Good Price"

Inlovewithsue, Grande Prairie, Canada 17/05/2016

One of the things that I always ask for is a quiet room, and the room they gave us on the 2nd floor definitely met that requirement - except for the air conditioner. When it cut in for the first time, I thought it was a big truck running outside, but we just ran it until we went to bed and then shut it off. The room was clean and inviting. The bed was very comfortable with a nice duvet and lots and lots of pillows. The internet was free and fast. They offer a free breakfast with the room, but it's pretty simple fare. We ended up going out for breakfast to the attached restaurant. The staff at the front desk were very professional, attentive, cheerful and helpful. They let us check in well before the regular check in time. Check in and Check out went without a hitch - in and out both times in under 5 minutes. The only downside was how small the counter for the sink is, so it made it difficult to get ready in the morning - we had to take turns. But other than that, we had a pleasant stay and are booked to spend three more nights there a week after our first visit.

"Pleasant, comfortable stay"

George T, Vernon, Canada 17/05/2016

Spent three days over Mother's Day weekend recently. The room was clean, very comfortable. They had a very good breakfast and even a grab bag for our last morning when we had to leave early before breakfast room was ready. Left a note for the maid that we weren't fond of Decaf Coffee. That evening we had handful of regular coffee. The front desk managed to scrounge up some real glass wineglasses (rather than plastic cups). They didn't match but we appreciated the effort. Would definitely recommend.

"Nice decent stay on the way to Harrison Hot Springs"

Karina K, Vancouver, British Columbia, Canada 17/05/2016

I've stayed in this hotel for 1 night and was very satisfied with it. Unfortunately I arrived late in the evening and wasn't able to use their indoor pool or fitness center. However, hot breakfast in the morning was very sufficient and they honored my late check out by 1 hour, which was very much appreciated. All in all it was a nice quiet room where I was able to get great sleep and rest before my journey continued to the next destination

"Excellent accommodation "

Ilovetotravel1952, western Canada 14/05/2016

We were very pleased with this hotel. Accommodations were clean and very comfortable, location was great, breakfast was great (they even have gluten free bread if you ask), and veryeasy to get to from the highway. Two additional restaurants on site made meeting family and visiting very easy. We got a special Internet rate and best Western upgraded it with a match. Recommended stay most definately

"Alaskan Road Trip"

Thomas F, Towson, Maryland, United States 13/05/2016

This was our first stop on our drive to Alaska. Got in late, the check in process was easy, the room was great and the breakfast in the morning was delicious. From the hotel it was an easy entrance on to the highway for our next destination, Dawson City.

"Another Great Stay Here"

Richie M, Calgary, Canada 08/05/2016

I am a part of a group event that chooses this hotel every year. That is no accident. they take such great care of us and truly make us feel at home. The hotel is very well maintained by Bart and Mike, our group reservation is always accurate and painless thanks to Kim and Rebecca, and the entire front desk staff are helpful, friendly and efficient. Not to mention how great the breakfast is and how hard the girls work to make it so. I wouldn't think of staying anywhere else in Abbotsford. Thanks again everyone!

"Top notch customer service! "

User 02/05/2016

Upon check in we noticed our room had an old musty smell. After notifying the front desk, they were quick to relocate us to another room, which was much better. The front desk staff were very friendly during our entire stay! Great customer service! A good selection of options for breakfast. The hotel wasn't quite as expected based on photos. It's two separate buildings. The hotel is right off the highway, so if noise bothers you, be sure to ask for a room not facing the highway.

"quick stay"

David M, Calgary, Canada 01/05/2016

very much enjoyed my stay although brief. as close to the highway i found no road noise was apparent . Breakfast was simple and enjoyable I would recommend to this property to other business travelers and families.

"Great staff, clean hotel and yummy breakfast "

Ceilikins, Kelowna, Canada 28/04/2016

My husband, son and I stopped at the Best Western for one night to help cut our travel time home down. We had been traveling for 6 days and were all very tired. Sarah helped check us in and actually upgraded our room for us. She explained where the pool was, all about their delicious breakfast, and gave my son a puzzle that had been left in a room months ago. The hotel was very clean and the free buffet breakfast was delicious. Even the coffee was good! We will be staying there again!!

"Definitely a plus"

baflloyd, Lloydminster, Canada 25/04/2016

We thoroughly enjoyed our stay at this Best Western hotel. It was clean, and quiet, the staff friendly and the location was readily accessible for our needs. The breakfasts were good with a nice selection to choose from. The dining area was clean and the staff were quick to replace items that needed replenishing.

"A great hotel for a great price!"

Janet T, Edmonton, Canada 23/04/2016

We really enjoyed this hotel. It was a good price, the room was neat and clean, the breakfast was delicious, and the staff was excellent. It is located right beside the highway, so really close to the main road, which was nice. Also, it was 10 minutes from the Abbotsford Airport, which was great for us, since we were flying out from there. There are a few restaurants close by. The ONLY complaint I had was the road noise. But it's that steady kind of noise that's easy to fall asleep to, so it didn't cause any major inconvenience. We would definitely stay here again.

"Comfort at its best"

User 21/04/2016

Due to renovations in our condo, we needed a nice place to call home for three days. Our first incentive to going to the Best Western was our BCAA awards. We were treated very well by all the staff. The room was comfortable and the complimentary breakfast was a delight very morning. Thank you. You made our weekend!

"Consistent & Always a Pleasure!!"

JDRocks757, Edmonton, Canada 20/04/2016

The Regency Inn in Abbotsford, B.C. is always very consistent & a pleasure to stay at.The staff always make you feel welcome & go above & beyond to accommodate you. The Breakfast Ladies(Kelsey & Joan)are very pleasant to deal with first thing in the morning and always ensure that you are satisfied.Never have they run out of food!! When we requested a Late Check Out due to our late departing flight,Sarah at the Front Desk was more then willing to offer us a 1:00pm check out at no additional charge. This is why we always come back to this property and will continue to stay here!!

"Great Customer Service"

SSkamers, Calgary, Canada 18/04/2016

This was my 9th year staying at the Best Western Plus Regency Inn for an event and I though the service could not get better. But year over year the staff astound me!!! Aside from the hotel being very clean and very comfortable the customer service is second to none! Many thanks to Kim, Rebecca, Rose, Bart, Mike the list could go on forever. You make our stay every year a memorable and enjoyable one. Looking forward to next year!

"Some problems but ok..."

iheart2travel_8, Penticton 14/04/2016

I stayed 1 night in room 106 on ground floor in main building. Pros: bed and pillows soft and comfortable. Microwave in room. TV new and large. Breakfast was plentiful and some good choices. Towels were soft. Liked the shampoo, conditioner and soap. Cons: I could hear road noise through window from freeway. Window lock was broken, as was the shower valve so couldn't turn water off properly. Check in and check out were efficient. Breakfast attendants were friendly and helpful. Lots of parking available. Would stay again but would check room before and ask for higher floor.

"Great Stay"

Kristina T, Edmonton, Canada 14/04/2016

This was a great stay, staff was wonderful, short and quick as I'd booked online, and when we got there, it was fast checking in. We had a great breakfast the next morning, and the beds were very comfortable! I will certainly stay here again.

"Really good time"

User 10/04/2016

My group stayed at this hotel for our weekend trip and it was the first time we had been to Abbotsford. We were welcomed by Sarah the hotel front desk staff and she made sure we had everything we needed. We had our free breakfast and kelsey one of the serving staff made sure I got everything I needed for my gluten free needs both mornings. Great service, we will return to this hotel.

"Great value"

cdnloggerchick, Kelowna, Canada 10/04/2016

Hubby & I stayed attended a ZZTop concert in Abbotsford. We didn't book a hotel until we got here hoping to get a screaming last minute deal!! We booked through and got the room cheaper than booking at front desk with AAA! Hotel is close to almost everything you would need. Our concert venue was only a 10 minute drive away. Hotel was quiet & friendly. Room was clean & comfortable. Continental breakfast looked like a huge hit for everyone it was packed. Would be nice to see gluten free options other than juice, coffee & yogurt. Coffee wasn't very tasty looks like syrup mixed with water vs freshly brewed....but hey if that's my only complaint ?? Would definitely stay again!

"Would highly recomend!"

SYLVIA N, Courtenay, Canada 09/04/2016

Excellent location just off the highway. Great customer service from the check in to the check out. Restaurant next door had very good food as well as great service. We would definitely stay at this hotel again

"Traveling Family"

Marnie H, Prince George, Canada 08/04/2016

Loved it! The rooms were big and clean. The pool was lovely and clean. The location was great, right on the highway, and close to local restaurants. Only drawback was all of the disposable dishes, both at breakfast and in the room.

"Wedding Weekend"

RMANN96, Calgary, Canada 04/04/2016

All my guests were pleased with the service and had nothing but good things to say about their experience. The rooms were amazing and very clean. The Staff was very helpful and friendly. The location was awesome and the hot breakfast was Delicious. Having a conference center at the Inn helped me a great deal during my wedding as I was able to host my guest and hold my pre-wedding festivities inside the conference center. The staff did an amazing job setting up the conference center. My overall experience was wonderful and I would highly recommend staying here.


??????? ?, Everett, Washington 26/03/2016

First time at Best Western... My family and I have chosen this hotel to celebrate my birthday, and our choice was right! Very clean and quiet place, very spacious and comfortable room, very friendly and responsive employees. My special request was accommodated by the management in no time, and I appreciate it very much. I would definitely recommend this hotel to my friends and family, and would stay there again myself. :) Leonard M., Journalist.

"Very good besides rude staff woman"

Susan C, Nanaimo, Canada 22/03/2016

Was amazing price for what they offer. Amazing everything really besides the rude woman working at front desk when we stayed there. When we checked in she had something rude to say to every comment we made. She asked where we were from so we told her and than bashed our hometown by saying "oh your from there I know how that place is" as she rolled her eyes. She also acted as though we were extremely poor because we were paying with cash not a card. I just remember the conversation with her being sarcastic and rude.

"Good stay"

cantravellor, BC, Canada 18/03/2016

I gave this hotel a second chance because manager replied to my first review inviting me to try again. I requested a room in main building this time. Was much quieter and I had good night's sleep every night. Room was clean and comfortable. Free breakfast fully stocked and good. Exercise room clean and stocked. Easy free parking and central location. Would stay again.

"Best hotel in the Valley!!"

Ken S, Mission, Canada 16/03/2016

We lost power during the big wind storm, and had to stay the night in Abbotsford. Brianna the manager gave us an excellent rate...even though it was a last minute booking, and even offered us a complimentary upgrade on our room! When we arrived, the suite was more than we ever could have expected! The pools and hot tubs were a huge hit with my daughter and young grandson, and the FREE buffet breakfast had so many delicious options. I would definitely return to this hotel again, and would recommend this property to anyone ! If I could give bonus stars, I would because they all made a stressful day so much better!! Thank you Brianna, and everyone at the best western plus regency inn for such incredible hospitality! ?

"Overall pretty good"

thecoastcouple, Sechelt, BC 15/03/2016

A little noisy near highway, breakfast was nice in the am, but hotel was extremely strict with the smallest amount of noise. Pool was murky and not clean likely do to a full hotel full of kids. Overall decent.

"Great hotel for groups or teams"

User 13/03/2016

Stayed with a youth sports team. Property has a stand alone unit with breakfast area and pool. Double queens in the rooms. Microwaves and mini fridges in the rooms. Jr suite has a full kitchen and a separate room. Very nice. Breakfast area is large and clean. Friendly staff.

"Water damaged hotel"

User 13/03/2016

The hotel has water damage throughout the hotel. I complained after check in they moved me to another room and another room. All having equal or more water damage to walls floors even framed pictures had water damage all i took photos of. When i complained to the front desk they stated they have no idea why the rooms smell like wet dog. When i was placed in my last room i called down and asked for the manager to call me i was informed her name was Brianna and she would call me at 0700 the next morning as I was leaving at 0730 the manager called at 0800 after I had left on business for the day. This is not what I expect from a Best Western property. I stay at other Best Western properties on a bi weekly basis and have never experienced the low to no level of customer service of the Best Western Regency Abbotsford BC I would suggest travellers stay anywhere but at this property.

traveling_gourmet_bc, General Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel in Abbotsford and for your recent review of our property. We were a little confused to read your comments as our hotel does not have any water damage. The photos that have been taken show our wall paper which has two tones and is part of the design. We have been in the rooms that you were placed in and were unable to find any issues that were mentioned. I invite you contact Brianna, our Front Desk Manager so that we can clarify any issues that you encountered. Our hotel strives to maintain very high customer service standards, so we certainly want you to be confident in our product and once again invite you to contact us. Sincerely, Mebs Tejpar General Manager

"Adequate, barely"

Vince D, Vernon, Canada 09/03/2016

Stayed there because I was working an event at Tradex. For that the location is excellent. Overall I was disappointed. I've stayed at other Best Western Plus and this one is not a Plus. Fitness room was cramped and tiny. 3 cardio and on weight machine which didn't work properly. Hotel is in two buildings and I was in the older of the two. Smell musty and the décor is cheap and dated. If I was staying at a Motel 6 it would have met my expectations but overall it was disappointing. I got a good rate so that made up for it a bit. Hotel staff were nice and helpful.

"The Presidential Suite"

Rainyone, Kamloops, Canada 09/03/2016

The room itself was excellent, if a bit oddly laid out upstairs bedroom, dresser and tv are way off to the side and the hide-abed is in this room instead of the living room downstairs, We stayed two nights Saturday night was excellent no noise everything was good. Sunday night however was a different story, You could hear lots of noise; banging and creaking, the noise was coming from the office right besides the suite. The noise was enough that it woke us a number of times through out the night. Also a side note, is that they do not have a pile of parking and we had a hard time finding a spot.

"Great Night"

BCNina, Vancouver, Canada 04/03/2016

We had a great night. There were no problems. We sort of had a little get together in one of the rooms with no complaints even though sometimes our voices were a bit loud. We liked the location. There is a restaurant on site and the freeway is near by but yet we couldn't hear the traffic.

"Great place to stay"

teacheronthemove2014, Kelowna 03/03/2016

This is a quality hotel with terrific staff in a great location. A five minute drive from beautiful Mill Lake Park, and shopping with terrific highway access. The restaurant has comfort food like grandma used to cook. The breakfasts have variety and are tasty. When you reserve ask for a room that is not on the highway side.

"Great service, pleasant amenities"

Alison M, Victoria, Canada 01/03/2016

We were only at the Best Western Plus for one night, but were well taken care of. The room was clean and the beds comfortable. We had everything we needed. Breakfast offered a variety of tasty items. The internet service was fast and easy to get on to.

"Well looked after!"

chrissiddle, Vernon, Canada 29/02/2016

This is the best hotel in the Abbotsford area. It's clean and well-run. I have stayed in this hotel many times over the past 5 years and have never had a serious problem. All hotels should be so well run!

"Poor Service and noisy room"

Lindenlea7832, Gabriola Island, Canada 22/02/2016

My wife booked the hotel room, at the Best Western Plus Regency in Abbotsford, BC. On the booking, we requested a "quiet room", as the hotel is located beside the freeway and we have stayed there before. Upon arrival, despite on our booking saying that check-in time was 2:00, we were told we couldn't book in until after three. That was inconvenient, but when we eventually returned and went to our room, we were given probably the worst room, right beside the highway. So we then had to go back to get a room that we could get some sleep in. The new room appeared satisfactory, but in the evening we could hear the occupants in the room above us, every time they moved. To make matters worse, the fire alarm went off at 4:30 AM. After evacuating the building, the local fire department arrived and gave the all clear about half an hour later. It turned out to not be a fire, but a hot water leak, possibly poor maintenance? We were not given an apology or much of an explanation when we checked out. We have stayed there before a number of times, but are uncertain that we will do so again.

"Great Value and service"

Lisa C, North Vancouver, Canada 14/02/2016

The staff at check in and check out was excellent. Fast friendly and very helpful. The rooms were very clean and comfortable. The breakfast buffet was a very good value with a good selection of food. The pool was a hit with my Grandchildren.

"Rest And Go"

John W, Kelowna, British Columbia 14/02/2016

Like this hotel, close to the freeway and was halfway on our trip home. Excellent restaurant next to the hotel and the rooms in the hotel are well appointed. Front desk staff helpful and accommodating when I asked for and upgrade.


Janine M, Errington, Canada 26/01/2016

Outstanding service, super friendly staff, super clean and well decorated rooms. Comfortable bed. Excellent services - pool area also very clean and enjoyable. Food was good and we were recommend this hotel to anyone.

"Really nice"

G B, Abbotsford, Canada 23/01/2016

Had a nice two day stay here this week. The room was very clean, spacious and well appointed. I liked all the plugs by the bed and plenty of lights. The free breakfast was as good as you could expect! Next time I'll ask for a room towards the parking lot instead of the freeway.

"Gone fishin'......"

GrannyAC, Canada 23/01/2016

We used this hotel as our home base for our fishing trip. Room 308 The room has a king sized bed with four pillows and two in the closet. There is an armchair in the room, a desk and office chair along with two night tables and a stand that the television sits on. This stand has three drawers, and holds the microwave, ice bucket and fridge. The fridge leaves a lot to be desired. The fridge is very small with only one self and the freezer portion continues to leak therefore the tray inside always has water on it. Bathroom - the sink is outside the bathroom but separate from the main bedroom. The tub and toilet are in one room separately. The lamps within the room I appreciate the convenience as each has two outlets at the base along with two light switches for two different lighting options. The outlets are great for plugging one's cellphone or other items requiring charging. The window looks out onto the backyards of the homeowners behind. There is some traffic noise when the window is left open. The screen is not the proper screen for the window therefore they have inserted long screws into the frame of the screen to “center” it within the opening. Breakfast is included in the price of the room. The breakfast room is in another building. There was plenty to choose from. No waffle machine but that was no issue. They did serve bacon, hash brown patties, scrambled eggs, and one had an assortment of breads to choose from. There was a cold breakfast area that included cereals, yogurt, and such. There is a workout room, pool and hot tub. No comments about these as I did not use these this time around.

"Thank you Nina"

Melissa R, Prince George, Canada 22/01/2016

We had to come to Abbotsford on short notice because my dad had an accident and was in the hospital. My boyfriend, my brother and I had to drive through the night from Prince George and we anticipated that we would arrive around 5-6 am. I called several hotels in the area from the car. Originally we had settled on another hotel that was slightly cheaper than the Best Western and assured us that they would not charge us for a full night as we would be arriving so late. However, the roads were much better than we thought they would be for winter and we got in around 330 am instead. The original hotel informed us that they would have to charge us for the night. So we decided to give the BW Regency another call. Nina was extremely helpful and friendly. We explained our situation and she was very sympathetic. Nina didn't charge us for that night and gave us a special hospital rate. As well, she offered us to go breakfast bags just in case we slept in and missed the continental breakfast provided. She also put us in a quiet room so that we wouldn't be disturbed. Nina made our stressful situation that much easier and we really appreciate her hospitality. Thanks from Melissa, Travis and Jared.

"Book ahead for airport shuttle"

Tracy K, Edmonton, Canada 18/01/2016

Very nice hotel - but guests need to book the free airport shuttle 2-3 days in advance. Unfortunately this information is not included on their website so I was not expecting to have to pay for a taxi ride to the Abbotsford airport. Guests however, are entitled to a flat rate of $12.00.

"Business Meeting"

VicletSmith, Edmonton, Canada 10/01/2016

Helpful friendly staff, a great room for socializing (The Presidential Suite) and a great meeting room for business meetings. So close to the airport (A $20 cab ride). Free breakfast was different each day with sausage, bacon, egg, waffles and pancakes as hot options, plus cereal fruit and yogurt. Liquor stores, shopping, grocery stores within a short walk. An all round convenient time saving experience.

"Best Western Regency inn Abbotsford"

User 30/12/2015

We stay at this motel many times each year visiting parents, and find it very convenient to the retirement homes and hospital. There are many options of rooms, but in the main unit the road noise on street side can be bothersome. We always ask for the quiet side and they accommodate us. We also have had large groups meet here for a reunion, and it served us well.

"Home away from home"

Deborah T, Ashcroft, Canada 29/12/2015

Best Western Regency staff consistently provides exceptional personalized service to their guests ... always making us feel like we are part of their friendship circle. Facilities offer everything we need, providing 2 pools, fitness room and an (ever changing) satisfying breakfast. Grounds, rooms and common spaces are clean. We love returning here, whenever in Abbotsford.

"OK for one night."

User 27/12/2015

Good location off freeway. Nice rooms. Great bed, coffee makers in room suck. Elevator slow and small, only one. Staff friendly. Has a Ricky's Restaurant which has excellent food. Overall quite nice, starting to show its age.

"Taking off to the Okanagan"

chrisslater2015, Victoria, Canada 17/12/2015

Hello: I would just like to comment on our stay at the Best Western Plus Regency Inn and Conference Centre. We stayed here on our way up to the Okanagan, and found it to be an excellent, well price hotel with very nice rooms, swimming pool, and other amenities. The rooms were very nice, comfortable, and the staff was superb. The food at the Restaurant was to die for, especially the strawberry pie. My wife and I thoroughly enjoyed this hotel and would love to come back again.

"Great value!"

sunnygirl0524, british columbia 10/12/2015

Friendly staff. Speedy check-in and out. Clean and comfortable rooms. Ours had a kitchenette which was handy. Quiet neighbourhood. The only reasons why I wouldn't give it 5 stars is I think this is an old hotel as the bathrooms were super super small (although the tub was great!) and the hottub could've been hotter and cleaner. Other than that, a pleasant stay and would gladly stay again.

"Great location and room"

travelmom1406, West Kelowna, Canada 10/12/2015

This hotel was perfect for our hockey team. They have a delicious breakfast, and laundry facilities. We had a king bed, and a nice little kitchenette. The location was perfect for getting to many things. Staff was helpful. 24 hour tea and coffee is nice too.

"Our new home away from home in Canada."

Announcerdude, Gresham, Oregon 05/12/2015

Great location close to everything. Good variety of breakfast choices, you won't leave hungry. The staff went out of their way to help make our visit a wonderful experience. Easy freeway entrance. Rooms are comfortable and spacious.

"Overall very good value"

Verla V, Renton, WA, United States 05/12/2015

This is a good medium-price hotel. Super friendly staff, overall nice facilities. A nice home cooking type restaurant attached. Room was nice size except the usual tiny bathroom that has your knees almost to the door when you sit on the toilet. (You can close the door if you're in the bathtub.) Comfortable mattress. The free breakfast was quite good, with nice variety for the "breakfast-plus" type buffet offered in this level of hotel (i.e., some hot food). I only had two complaints. One was that the stairways were filthy enough that I noticed and remarked on it. That doesn't really affect my stay, but it makes me wonder what other less-noticeable things might be neglected. The other was that there were no instructions for the hot tub jets. I sat in the still hot water and didn't notice until I was leaving that the jet control is around the corner near the door exiting the pool area. Full toilets and separate shower in the pool area, though, which is a nice plus. Overall, recommended.

"On the main route"

User 04/12/2015

I was coming home from a trip overseas and this was on the route home, I like Best western for the price and quality of rooms, and was not disappointed. The only downside is that the breakfast room is in a separate building than the on I stayed in so had to walk through the rain to get there.

"very nice Best western location"

ToshandTodd, Vancouver 03/12/2015

Stayed in a suite here with a soaker tub-highly recommend one of these rooms. The whirlpool tub was the best part! The rooms are nice and the beds are comfortable. I would return and I would recommend. There is a ABC restaurant just across the parking lot which is nice for a convenient meal. Front desk staff very nice and the hotel itself was cute.

"volleyball particpant"

Janna D, Smithers, Canada 30/11/2015

Excellent breakfasts, large cozy rooms a great place to stay, the pool was a nice feature. It is easy to access the freeway which allows you to get on the road quickly or head to your destination quickly

"Family Get Together"

BandBQ, Prince George, Canada 25/11/2015

We booked several rooms for a family event including the Presidential Suite which sleeps seven adults. The large living room area was perfect for gathering to visit late in the evening ( about 20 of us) and with morning breakfast brought over from the buffet. ( you could make your toast in the suite!). The exterior door made it easy for local family members to join us. The kids enjoyed the pool but missed having water slides. Staff were great about helping us find least expensive option for various family groups.

"Great Hotel. Great Staff"

dotca, Vancouver, Canada 21/11/2015

Came here with a group for a conference near-by. Booked a number of double queen rooms plus 1 suite. The suite was ok - no living room. Have seen better elsewhere. Otherwise, all the rooms were good, clean - nothing to complain about. We were in a separate building but that was fine. Plenty of parking. The breakfast was decent. The eggs were clumpy but in the end, more selection than other BW's I've stayed at. The free WiFi was actually decent for a hotel. Unfortunately, we returned to the hotel too late to check out the other amenities. The staff was great, including the security team. Our group stayed up late to hang out in the dining area and they didn't kick us out but rather closed the doors to help with the noise level. Guest-oriented! This hotel is perfect for groups. Would return the next time we're in town for our next conference.

"Winter Extreme is Extreme(ly) satisfied with The West Western Regency!"

Denis D, Surrey, Canada 20/11/2015

I coordinate an annual fundraiser in Abbotsford called the Canadian Ski Patrol's Winter Extreme Ski Show & Swap since 1994. At first it was just a convenient clean accomidation for my volunteers and our vendors but soon it became much more than that. The rooms are great, the staff helpful but more importantly there are no surprises, everything is always clean, well appointed and professional ... no surprises ,,, just the way I like it and reasonably priced to boot!

"Good value and helpful staff"

Greg-n-Marg, Swan Hills, Canada 18/11/2015

Stayed here overnight after arriving on a late night flight. The staff were very helpful on arrival and check out. The room was quite comfortable and clean. While we didn't help ourselves to the complimentary breakfast; it looked and smelt quite good! Definitely good value for the reasonable room rate.

"Average Hotel Good Location"

melski2015, Victoria, Canada 16/11/2015

The best thing about this hotel is the location, to Abbotsford, if you need to be there and the highway, for an overnight travel stay. Nice and clean nothing spectacular but everything you need and would expect from a Best Western. It meets the "Plus" rating because it does have a the pool and a fitness room. Everything was of average quality except the above average well trained and friendly staff.

"Fine for a quick overnight"

lisammclean, Ontario, Canada 13/11/2015

I stayed here for a night on a business trip. Check-in was quite late, but front desk staff was friendly. I was directed across the parking lot to the "Regency" portion of the hotel. I had a first-floor room that was average -- no frills, but clean. The fridge had a bit of a smell to it (sausage) but otherwise everything was fine. Breakfast wasn't bad -- "build your own" breakfast sandwiches, oatmeal, etc. The coffee was pretty terrible. This property didn't blow me away, but it was fine and I might stay there again.

"Very Popular Hotel"

ilovetravel13, Vancouver, Canada 12/11/2015

The parking lot was almost full when we arrived early evening. Got another great room, the lamp on the desk conveniently had two electrical outlets - one for each of our laptops. As usual, the staff were friendly and Joan in the breakfast room let me stay there past 10 am. Nice to be able to have breakfast till 10 am. Everything was clean, comfortable and cosy. The energy of the this hotel is so good that I keep coming for repeated stays. This is a good hotel to break a driving journey just to relax in and use the hot tub and pool.

"Great place for Sports Teams"

teedub78, Kelowna, Canada 12/11/2015

My men's slo pitch team played here over September long weekend as we had Men's Provincials in Abbotsford and we were coming from out of town and this hotel did not disappoint. We booked our rooms in advance online and sure glad we did, The breakfast that was included was awesome as some times games were so early you didn't have time to go anywhere, It was safe and close to the field, Not much more you could ask for.

"Great Stay in Abbotsford"

Richard Greg M, Red Deer, Canada 30/10/2015

This is not my first time at this property and it won't be my last. I find the hotel comfortable, convenient and clean. I do tend to favor BW hotels in my travels if able and this one is always on my list. Check in was was a treat as I was upgraded to their nicest room as a Best Western Rewards Diamond member. It was more than I could have asked for. Thanks.

"Our Away Home"

Deborah T, Ashcroft, Canada 29/10/2015

Visiting family in Abbotsford - we have chosen the Best Western Regency as our 'away home'. The staff always ensures our needs are accomodated. The facility provides all the options necessary for a comfortable visit - excellent breakfasts, fitness room, pool, on-site restaurant. Couldn't ask for more.

"Always pleasant!"

CoupeCoop, Lake Country 27/10/2015

We have stayed at this hotel a few times it has always been a pleasant experience. Staff has been friendly. Comfortable & clean rooms. We'll stay again, I am sure! Have no problems recommending this place to others

"Very pleasent, as seamless and stress free as it should be."

Toni C, EDMONTON, Canada 26/10/2015

Very pleasent, as seamless and stress free as it should be. Staff excellent, professional, courteous, efficient. Rooms were very clean and comfortable. All the amenities that I needed. Continental breakfast was fresh and well stocked and maintained.

"Good Hotel"

yoki0605, Fresno, California 25/10/2015

Very nice hotel except little busy street..... There is school other side of hotel. So in the morning and evening are little busy due to kids & family.... You need to be careful for driving. Room, staff and hotel is very nice. It is good for business trip or vacation~~~

"The usual Quality and Courteous Best Western experience"

Bill V, Princeton, BC, Canada 22/10/2015

We stayed in this hotel overnite enroute to a hospital visit the next morning, and as usual we were treated extremely well by the staff from the time we entered the building until we left. The only issue I have with this hotel, is I drive a fairly large vehicle and the parking spaces are a little tight, making it difficult to get out of the vehicle.

"Excellent Stay-Very Accommodating Staff!!"

JDRocks757, Edmonton, Canada 21/10/2015

We stayed in the Crown Wing in a King Room on the Ground Floor(Room 112).Very Roomy Room with all of the amenities you would anticipate including a Microwave,Fridge plus all of the cutlery,plates,toaster & kettle. You have in room coffee using Wolfgang Puck Coffee...Very Tasty!! The Continental Breakfast is more like a Full Breakfast with the choice of Hot Items changing on a daily basis. Filled us up enough for the day!!!The Breakfast Ladies(Kelsey & Joan) were very accommodating and ensured that they always replenished items.No Complaints here whatsoever. The Front Desk checked us in very quickly and were always willing to assist you with directions!!! Always with a HUGE SMILE!!!!

"GOOD breakfast, good price"

YuenTraveller, Ajax, Canada 20/10/2015

Stayed at this hotel 3 times already, as we are visiting family in Abbotsford . Breakfast is always good and many choices. Recommand to stay here. Ricky restaurant used to be ABC Restaurant( attached to the hotel) is also very good place to have family gathering, we loved the their Farmer sausages soup, very comforting ( we are visiting family who is sick, the hospital is about 1km down the road)

"Cops for Cancer"

Janis M, Abbotsford, British Columbia, Canada 16/10/2015

The staff were amazing again for our stay there for Cops for Cancer. Rooms clean and quiet - breakfast Yummy! They are great supporters of Cops for Cancer The banquet facilities are also great - highly reccommend

"Pretty good hotel but no good food venues close by."

John S, Abbotsford, Canada 16/10/2015

Nice rooms and good breakfast… but not much to do around there! Bed was comfy and sheets smelled fresh! Will stay there any time! Bathroom was kind of akward but maybe because I'm a big guy? no view from our room either!

"Best bang for your buck in Abbotsford!"

cjheuvel, Calgary, Alberta 14/10/2015

I stayed here multiple nights, it's convenient, the girls at the front desk are great, very friendly and the breakfast is the best of any of the other hotels of the same caliber within 50km. I'll definitely stay here again without hesitation.

"Tired, dirty facility"

Carol B, Fort Collins, CO, United States 13/10/2015

Noise level between rooms and hallways is terrible. Ice machine didn't work. Property had no charm or warmth. Carpets need to be replaced. Lighting in the bathroom too dim. Front desk clerk was efficient but not warm or friendly.

"Why does this place have so many good reviews?"

71gonzo71, Edmonton, Canada 12/10/2015

I booked this hotel after I have seen the reviews here. I wonder if guest just have low standards? How can anybody give this hotel an above average rating is beyond me? I stayed here for 4 nights. When I entered my room I was greeted by a room that spelled like dirty sweaty laundry. It was so bad I drove to the next store to get some air freshener, even at night I woke up and I smelled was this odor? The TV remote did not work either. In the morning, before I left I called reception and told them about the bad odor and the remote control. When I returned at 5 pm at night, the room was a little fresher but the remote still did not work. I called reception and was told somebody will be at the room within 10 minutes. It took over an hour until somebody came. The breakfast is just like any other free hotel breakfast. The hotel itself feels like a seniors retirement home. The furniture in and decor in my room looked was miss matched and old fashioned. There is no notice barrier between the hotel and the highway. You will hear the highway traffic at any time of day. I spend 5 to 10 nights per month in Hotels. I expect better for my money.

"Our stop in Abbotsford."

JimRich48, Calgary, Canada 08/10/2015

Would recommend this hotel to anyone staying in Abbotsford or just passing through. Rooms were clean, bright and spacious. Breakfast selections were plentiful. Special thanks to the staff of the breakfast room who made sure everything was hot and well stocked. Would have given it top rating if we hadn't received a card under the door, while we were at breakfast, (before 9:30 AM) telling us that because of the "do not disturb" sign on the door we would not get room service. Once the card was removed we did receive full service later on in the day.

"Pretty Good"

User 05/10/2015

Best Western is our hotel of choice most often. This one wasn't bad. Included were a full hot breakfast which was very nice, and the room was clean and comfortable. The only things I noticed were the elevator was hard to find, the bathroom was tiny and there was oddly no bathmat for the tub or rack near the sink to hang your hand towel.

"Recent stay"

Elton D, Gwynne 05/10/2015

We have stayed at this hotel two or three times and have found it very comfortable, quiet, and friendly. The internet connection was excellent. The breakfast is very similar to other hotels, maybe a little more extensive.

"Great Staff"

I4304OZmichaeld, Alberta, Canada 04/10/2015

Arriving late with a tired little girl, we had no reservation, and no real plan. They checked us in as fast as they could. Even asked what floor we would prefer as I was carrying the child. Room was spotless, and very quite. That surprised me as the hotel is located just off the Trans Canada Highway. Room furnishings were modern and well kept.

"Location was excellent for me"

Pauline L, coquitlam, Canada 02/10/2015

The shower heads and water pressure are awful. There was a stale smell in the room but febreeze air freshener worked like a charm. The pool is very small. The spa is luke warm and the jets need to be fixed. The breakfast was very good. The staff great.

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