SureStay Plus Hotel by Best Western Sacramento North, Sacramento

Won't stay here again, didnt feel safe, cigarette buds everywhere, dirty, homeless walking around outside of property. Bathtub looks like 1980's style. Bed was comfy, only good thing. Outside area filthy. Needs a major up grade, and clean up grounds.

I stayed here with my wife and son on a last-minute overnight getaway to Sacramento. We got a great rate ($85 for double queen with balcony) and for the price, it would be hard to do better. So I will preface this review by saying you can't expect 5-star amenities and luxury at a 2-star price. You can't pay $100/night for a room and get upset when the room isn't recently remodeled or doesn't have high-speed wi-fi in the room. But if you want a clean room with a comfortable bed, a full hot breakfast, and close proximity to Old Town and Downtown Sacramento, this is a great place. So the exterior. Yes, there are homeless people in the neighborhood. But to be honest, homeless people are generally too busy just trying to get through life. They don't have the interest, time, or energy to spend any time bothering us. I live in Berkeley/Oakland, where "tent cities" are becoming WAY too prevalent. So the homeless here didn't bother us at all. And again, when you are paying less than $100/night for your room, you aren't going to be in a "cute neighborhood with lots of trendy restaurants and cute shops that you can walk to". If you want that, book a room at hotel in downtown and be prepared to spend $200+/night. That said, we never felt unsafe while on the hotel grounds and never felt concerned about safety in our room. My main bone to pick with this hotel is that when we checked in and asked about the hours of the pool and hot tub, we were told the hot tub was not working. That was the main reason I chose this hotel over its nearby competition! I was really annoyed that there was NO mention of this on the hotel's website or in the confirmation they sent us. General Manager, if you are reading this: let people know when advertised amenities are not available. That issue aside, the check in process went smoothly and the staff was very friendly. They even asked us if we wanted a room on the first or second floor. We booked a room with a patio/balcony that faced the pool. The room was spacious, it was clean, the beds were comfortable, and the bathroom had plenty of really HOT water. The toilet and shower were in the "bathroom" and the sink was set outside of that, which was really convenient for a family. The pool was relatively large and the hot tub looked like it would've been very nice (IF it had been working). Our room looked out onto the pool and was very quiet. We had no trouble sleeping. The air conditioner/heater worked well and the balcony door had a screen to allow us to enjoy the cool night breeze if we wanted. The breakfast was great. The hot options included scrambled eggs, sausage patties, sausage links, and hash browns. There was also yogurt, three different kinds of dry cereal, sliced bread, english muffins, and other basic pastries. There were 3-4 different fruit juices, coffee, milk, and tea. There was a toaster and a microwave (so even if the eggs and sausage weren't as hot as you like them, you could heat them up in the microwave). All of this was included in the price of the room. Most other hotels I saw in this price range only advertised a "continental breakfast". So with all of these positives, the hotel missed on a few of the "little things" that separate nice places from great places. The towel bar in the bathroom was bent and loose against the wall. The flush on the toilet was really weak; so much so that we had to ask the front desk to send someone up with a plunger. The positive is that a maintenance person was at our door within 10 minutes. The "little thing" they missed on was that after he was done, he left water on the bathroom floor that had been dirtied by his work boots. Luckily we had already taken showers and were checking out that day. The pool was nice, but there were 2 large piles of leaves at the bottom of the pool, which made me think they hadn't cleaned it in a few days. Additionally, the skimming net they had at the pool for skimming leaves off the top of the water had rips and large holes, so it wasn't very effective. The balcony on our room was pretty big and overlooked the pool and would've been nice to sit on while enjoying a glass of wine. BUT, there was no furniture for us to sit on and there was only a little round side table. Not a big deal, but another little detail that kept the hotel from being a "great" place to stay. For the price we paid, this hotel fit the bill and we would definitely stay here again, especially if the hot tub is working (I will call and ask before I book again).

Even though it was for one night, my sister and I would like to say,thank you for a pleasant stay the next time we come through we will do our best to stay there. Again thank you for the hospitality. One more thing the breakfast was fantastic.

We had a reservation for a disabled room. When we got there they said there were none available but you could check this regular one out. Going to the room (outside doors)we found a sketchy alleys we got to the room whitch looked much nicer than we expected. Anyway we checked actors the street Ann's found a much nicer place.

My Perspective I was moving through Sacramento quickly and needed to stay for 1 night and day. The staff were incredible and amazing with great care and consideration. One does not always need luxury to give 5 full star. This place was NOT luxurious BUT ALL the staff were high 5 ??, high caliber, excellent and very thoughtful. Best travelers morning breakfast EVER! I'll be staying here annually when visiting my dad with my two boys

My family and I were traveling to Sacramento for my mother's funeral. We booked this property for our five day stay due to its proximity to the cemetery and to other family. Though the property is billed as smoke free, our room had a strong odor of stale cigarette smoke. The carpet was pulling up at several spots of the room. The same carpet had remnants of confetti and glitter, which we spent some time picking out, since we were traveling with a toddler and I didn't want her to get into anything like that. The baseboards throughout the room were rotting. The heater in the bathroom did not work. The linens smelled of smoke. The faucet in the living area sprayed water all over us and the surrounding area. Once the faucet was pulled on, it wouldn't turn off and my sons had to work to get it turned off. Previous reviews spoke of the broken faucet. Though there were five of us in the room, the bathroom only had two towels. The window sills in the room were dirty and covered in filth. The cushions of the sofa had white stains splashed across them. The final straw came in the morning when there was no hot water. I went to the front desk to cancel the remainder of our reservation. The front desk clerk apologized and said the manager has just stepped away, but she felt he would refund the remaining balance of our stay. As we were speaking, another agent overheard and said the maintenance guy said the pilot light had gone out the day before. I said we were packing and I would be back to speak with the manager. Upon my return, I was told the manager had again stepped out and would only refund a portion of my purchase, as now the hot water was working. I said that was not the only reason for our departure and reiterated my other complaints. I asked her to have the manage to call me, which he has yet to do. I will be attempting to reach BestWestern for the refund of the remainder of my money. While I do understand the remodel of this property is ongoing, I would suggest this particular room is uninhabitable until such time as the remodel is complete. I am flabbergasted that this room was available for anyone's use.

I have stayed in Best Western hotels all over the country. (I am a Rewards customer.) BW Sure Stay Sacramento is the worst quality hotel of all the BW hotels I have ever stayed at. The grounds are dirty, the parking lot is in bad repair (has potholes all over it) and it needs a security fence and gate (which locks at 6pm) implying that the area that the hotel is in is a dangerous one. The room had only one desk chair, no luggage rack and the breakfast nook didn't even have trays. Breakfast closed down at 9am, the earliest of any BW I stayed at. I felt deceived by the BW reservations clerk when I made this reservation. The price was cheaper than usual, but even at the price I have stayed at better non-BW hotels,

Staff was very friendly. Comfortable beds and pillows. Nice clean quiet rooms. Great breakfast! Very quiet and safe at night. I actually switched to this hotel from an extended stay because of noise and was very happy with my decision. Will definitely stay here again.

I recently stayed 2 nights at this hotel in the “Capital Room” which is an large end unit with two queen beds, sofa in sitting area, and extended length balcony. I am an Elite member of Best Western rewards as well as a Gold member of hotels.com. The room was only $100 per night when I booked through hotels.com and most likely is the same when booking direct. I got what I paid for. This location was recently branded a Best Western so it has the outer appearance of a budget motel while the insides have been updated to the modern Best Western carpet and furniture. Still, the restroom was left neglected like I stepped in Pamela Voorhees 1982 bathroom. The towels were very motel 6 feeling. The couch and chairs need updating as does the broken minibar sink handle in the room. The light over the mini bar area also didn't work. The area is just a mile north of downtown and Old Sacramento so its very convenient and away from the traffic, but does have some questionable people hanging around. This is the first hotel I've stayed at that had a key code access gated parking lot. This is safe but can be a hassle if you use UberEats. Chevron, McDonalds, and Denny's on the corner. Overall, I loved the large room and balcony and would return again. In time, this location will only improve as I mentioned it hasn't been a Best Western very long. The Best Western Sandman motel is further down the road and a bit more expensive for a similar room.

I have to say that this has been an awesome hotel experience. I will definitely keep using them! The General Manager James as been very helpful and has made business trips easy and comfortable. The rooms are very comfortable and welcoming. I highly recommend this hotel to others!

We stayed there last week for one night. The check in process was friendly and efficient despite the late hour. The room seemed to have been renovated and was very clean. The beds were comfortable but the unit needed a little work in the plumbing department. The sink and toilet backed up and drained slowly and the sink water control valve had a lot of play in it so that it was very difficult to dial in the right water temperature. The motel is close to the freeway. Access to the property was by a gate controlled by the desk clerk. This led me to wonder about the neighborhood that it needed to be fenced off. Finally, a $100 refundable deposit was charged at registration, leading me to suspect that the clientele either did not pay as required or damage to the rooms happened more frequently than desired. This motel was a second choice as all my first choices were full. If I had known in advance the particulars of this motel and had other choices, I would not have booked here. To be fair, we had a decent night's sleep despite the thumping coming from the unit above us and the price paid was very economical. A mixed review for sure...

Worst hotel experience ever. It is NOT NON-SMOKING-- they even have a designated smoking area and everyone stands around the doors smoking. Receptionist didn't bother to look up or say "hi" when I walked in, or even acknowledge me at all. After standing there for about 30 seconds she finally said, without even looking at me, "ID." They also charged a $100 deposit after telling me TWICE that they would not. And why would they need a deposit? The place is a s---hole. The curtains were cut-- looks like by a knife-- and are some sort of dirty plastic/rubber material. The toilet barely flushes. You could piss all over the floor and it would only improve this POS hotel. It's telling that they have gates to lock guests in or other people out. NEVER AGAIN.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Allie, Thanks for taking the time to review our hotel. I apologize you didn't enjoy your stay with us. I will speak with the front desk agent who checked you in regarding them not acknowledging you at the time of check in. Most hotels do require some type of incidental hold at the time of check in, we also have it posted at the front desk so guest are aware of our policy. We do have security gates at the hotel, and each guest does has access in and out.

Made me feel special, this is a great place to stay, I'm waiting for my apartment so this is my home for now. When I got here my regular room wasn't ready yet so they put me in a bigger room with a pool view at no extra charge.The staff at the front desk and the management has gone out of their way to juggle the rooms so I don't have to keep moving. It's well maintained and clean. And they have a great hot breakfast every morning. They have free internet that never went down. they also have a gate around the hotel that you need a code to open at night that make you feel extra safe.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Morehart, Thank you for taking the time to review our hotel on TripAdvisor. We are pleased you choose our hotel to stay at while you were waiting for your apartment to be ready. Glad you enjoyed the upgraded pool view room, and the free wireless internet. Yes we have upgraded our breakfast, glad you enjoyed it, and I will let housekeeping and maintenance know they are doing a good job cleaning and maintaining the hotel.Again thank for the review and see you next time! James Fitzgerald General Manager

Dymeisha at the hotel front desk is exceptional she's professional and very helpful.this is a great place to stay if you have children and inexpensive I've enjoyed my stay if ever again need a place to stay it most definitely will be here Thank you Mercedes Room 251

This is an EXCELLENT place to stay. I needed a place thats comfortable close to freeway and food. Maid service is GREAT!??????The staff is so nice and professional. And the onsite Manager assisted me and accommodated me on all my request. I recommend ANYONE to stay here. 5star service!!!

I stayed one night wednsday. I was surprised how clean and nice the room was.The front desk was excellent. Breakfast in the morning at 6a was good. Eggs, sausage, hashbrown, along with juice/coffee. I was plesently pleased. Better than a 2.5, easly a 2.9. The location was in a downtown metro area so lots of homeless outside of the area but not at the hotel area. I felt safe. Thumbs up.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Brent, Thank you for your review. We are pleased that you enjoyed your stay with us. Glad you found the room to be clean and the front desk staff to be excellent. We did just upgrade our breakfast and there are more improvements on the way. Again thank you for your review, and hope to you again in the future. James Fitzgerald General Manager

Really enjoyed myself the staff and security is very helpful and propt my room was very clean and I felt very safe staying here for my 8 day vacation/birthday get away from February 9th thru the 17th thank you so much Mr Fitzgerald and Miesha for checking me in and also making my stay enjoyable and I absolutely loved the poolside view I will definitely be staying here again also shout out to the housekeepers for doing an immaculate job on my room and for their services during my stay I will be returning soon sincerely Shemeka Ensley

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Shemeka, Thank you for taking the time to review our hotel on TripAdvisor. Happy belated birthday, and glad you enjoyed your staff with us. I will be printing out your review to share with all property staff. Hope to see you again in the future. James Fitzgerald General Manager

Excellent stay. All of the staff are very friendly and accomidating. Rooms are clean. Excellent cable tv selections with premium channels. Beautiful pool area. The price is very fair. Great central location.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Mr. Avila, Thank you for your review. Glad you found the staff to be very friendly and accommodating. Hope you enjoyed the pool and see you next time! James Fitzgerald General Manager

Big room, comfy bed & pillows! Fridge, microwave, iron & board, clean bathroom, lots of choices included with breakfast, and a friendly staff made for a very nice stay. Great motel for a great price! Would definitely come back!

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Sean, Thanks for taking the time to review our hotel. We are pleased you enjoyed your stay with us. Glad you found the room to big and comfy and enjoyed the ho breakfast. Please spread the word, and hope to see you again next time! James Fitzgerald General Manager

If you are there for just a short stay or long term, it is a excellent deal. The price and amenities are better than all the other hotels that I have stayed in the same area. Management and staff are superb!

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Stan, Thank you for your review, Glad you found the hotel amenities to be better than most of the other hotel in the area. We work really hard here as a team to ensure each guest feels right at home. I will pass this review onto the staff so they can see the impact they have with our guests. Thanks and see you again soon! James Fitzgerald General Manager

After reading other reviews, I booked here with some trepidation. To my surprise, the facility was much better than I expected. I will stay here again. This motel is still pretty new as a Best Western franchise, so I suspect earlier reviews were based on the pre-remodel rooms. The structure is an older building, but the two rooms I saw were definitely among the best I have ever found at a budget motel. The floor is vinyl wood-look planks, certainly an improvement over the questionably clean carpet in many motels. The room was spacious and had a patio. My room faced the pool and spa, a nice area. The facility's exterior and parking lot don't seem to have been upgraded like the interiors so it doesn't show a top first impression. In-room amenities include a decent-sized flat-screen TV, refrigerator, microwave, coffee maker, ironing board with iron, and hair dryer. A definite plus is that the desk lamp and both nightstand lamps have two electrical outlets plus a USB charging port (although my charger plugged into an AC outlet worked better). The one thing missing -- which seems to be a trend in motels these days -- was a bedside clock. The hot breakfast included was what lured me to this facility. The breakfast lived up to its promotion: scrambled eggs (properly cooked and fluffy), sausage, roasted potatoes, oatmeal, yogurt, cold cereal, pastries, fruit, coffee, juice. That saved me $10 a day over going to the Denny's next door. The one downside, which another reviewer noted, is the homeless people camped under the nearby freeway underpass. Sacramento has a serious homeless problem, so it didn't seem worse near the SureStay than elsewhere in town that I've stayed. The motel is fenced and has locked access from dusk to dawn (motel guests have an access code for the gate). The location is convenient to downtown, the airport and the Sacramento freeway system. All in all, it's a great value and I will stay here again.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Forrest, Thank you for taking the time to review our hotel on TripAdvisor. We are pleased that your enjoyed you stay with us! We are currently under new management, and now a SureStay Plus Hotel by Best Western. We have also recently underwent a complete renovation of our guest rooms and upgraded many other features at the hotel. Glad you enjoyed the full hot breakfast, and found the rooms spacious clean. Thank you again for your review and look forward to seeing you next time! James Fitzgerald General Manager SureStay Plus Hotel by Best Western [email protected]

The location is good, and service staff is pretty ok as well. However, this motel is no longer in a good enough condition, the room should be renovated, and the bed exchanged! I will not recommend a stay here.

Room was clean but there are lots of homeless people around in the neighborhood. Hotel has gates but doesn't close them... anyone can get in. Saw cars get in, park for little while and then left. The hotel phone would ring suddenly at weird times at night. Needless to say, didn't enjoy my stay. Would not recommend.

Had reservations for a King Deluxe room and was told that the King Deluxe was no longer available. Was given a Double Queen Deluxe room. The TV did not work for the whole time for my stay. My feet turned black after walking on the floor. I had to wear my flip flops around the room to keep my feet cleaned. I told the person at the time of checkout about the issues and gave me no response. Location the Hub Hotel, Sacramento CA at the Bercut Location.

I'm going to go out on a limb and say I liked this hotel. Maybe it's because I'd spent the day bicycle touring, and - being covered in crud - really needed a hot shower followed by a dip in the swimming pool. Or heck, really appreciated a ground-floor room where I could wheel in my bike and not feel like I needed to squeeze past it at every turn. At any rate, I read the reviews and knew what I was in for. And thankfully, The Hub delivered. Things worth knowing: - I prepaid for the reservation on Priceline. $65 for a Saturday night in summer is an unbeatable price, especially as I had just booked the evening before. When we arrived at the hotel, they were turning away callers because the hotel was by then totally full. So it sounds like paying ahead of time is the way to go. - The deluxe rooms are modern, clean and very roomy. The air-conditioner did its job and kept the place cool during an 85 degree evening - The neighborhood around the hotel is not worth your while. If you don't have a car or Lyft/Uber account, stay in town. Old Town and Midtown are good choices if you'd prefer to stick to walking, albeit with more expensive hotels. That said, a Lyft ride from the hotel to downtown cost us $5, so in all we saved money Overall, the front desk staff seemed a little on edge, but they did their job. And gosh, that swimming pool felt great after a long day in the saddle.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Rosanne, Thank you for your feedback. Glad to hear you enjoyed your stay, and took advantage of the swimming pool here at the property. We are currently under new management and have just completed are room renovations. We are now a SureStay Plus Hotel by Best Western and offer a lot more amenities. As you mentioned we are very close to downtown, Old Sacramento and right off the HWY 5. We also now include a full hot breakfast. Again thanks for the review and look forward to seeing you next time! James Fitzgerald General Manager [email protected]

This hotel didn't have my room ready at check in, the lady at the front was very rude & when I asked to get a refund for the lack of respect there was a huge conflict. I was also told I would get a call when room was ready and did not. But at the end I was not charged at all but I HIGHLY do not recommend this HOTEL. The Hub.