SureStay Plus Hotel by Best Western Sacramento North, Sacramento

About 40 years ago I stayed in a very inexpensive hotel in Mexico City located on a street that had nonstop traffic noise 24-7. Until tonight it was the noisiest hotel I had ever stayed at. Tonight I (unfortunately) stayed at a motel in Sacramento that exceeded my wildest imagination of noisy. The hotel is surrounded by a highway and highway entrance plus two heavily trafficked thoroughfares. I actually opened up my Decibel X Pro app and recorded levels at 8pm on a Saturday evening. The lowest decibels 1 recorded were 70 to 88 and accounted for 68% of my recordings over 20 minutes. However, 26% of my recordings of decibels ranged from 88-94 when fire engines, ambulances and accelerating vehicles without mufflers drove by. The remaining 3% were over 94 decibels. Key to decibels: 70= normal conversation 75=inside car 80=loud singing 88=automobile 90=motorcycle 94=blender 100=subway The room itself was quite nice: spacious, clean, comfy bed and pillows, refrig and microwave, coffee maker. Lighting was so-so, TV was fine and so was the bathroom counter space. It all depends on your noise tolerance whether you stay here or not.

Although it states smoking must be more then 20 feet from building. Smokers everywhere next to building - including employees. Some standing right near front door lobby. Yuck Good news, rooms perfect for pets. All laminate flooring and oversized. Thanks for that.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Concord, We greatly appreciate you taking the time to give us a review of your recent stay, we are sorry to hear about the issues you encountered and we will use your comments in our next staff meeting to ensure this never happens again. James Fitzgerald General Manager

Miserable stay. More of a budget motel with outdoor entrances. Noisy walkways. Family did not feel safe. Staff not very helpful. Towels and linens all worn and rough. Bathtub sloppy repair. Not recommended

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Mitch, Thank you for taking the time to review our hotel on TripAdvisor. I apologize that your staff was not enjoyable. Please reach out to me the next time you are in the area for a discounted hotel stay in one of our rooms that has been renovated. Thank you James Fitzgerald General Manager

When I first saw the place I thought That maybe I made a mistake,the surrounding area was not my idea of a safe location. My hesitation was put to rest upon entering the property and seeing security and a well fenced perimeter. The hotel was well maintained and attractive, would stay here again.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Michael, We greatly appreciate you taking the time to share your experience with us and happy to hear positive comments about the hotel and the guest rooms. We are under a complete renovation and more improvements are on the way. Again thanks for the great review and see you next time! James Fitzgerald General Manager

My husband checked us into our room today. He came back praising our receptionist, going as far as to say the staff in the office was some of the nicest he has met. We frequently travel and I've never seen him so excited about hotel staff. Thanks for going the extra mile, Tamara!

I have to pay for my own hotels when traveling for work but I hate staying at bottom of the line places. I stayed at a couple of 3 star hotels for a couple days when i got to the area and this did not feel like a downgrade. When I landed here I wasn't expecting much but after seeing the place, I decided to post up here for a couple weeks. Amazing for the price in my opinion. Hot breakfast everyday and everything is nice and clean. Shout out to Roberta at the front desk!

Stayed here last week for the marathon. Front desk staff were friendly and helpful. The room itself was spacious but the bed a double was a little small for 2 people and the chair in the room had stains on it. My main issue with the hotel is the location. Definitely a seedy area. The view from our window was to a parking lot with tents in it where homeless were staying. Multiple times I saw people going through both the dumpster and the trash cans on the hotel property. Kind of surprised the hotel allows that, it doesn't look very good. If I come back again for the marathon, I'll pay the extra money and stay downtown next time.

Michelle was very great with use the service and everything was wonderful and I enjoyed my stay for the two weeks I would Recommend this to anyone to stay at that hotel nice clean room wonderful beds and great room service

I stayed here with my family and it was well worth it your front desk clerk Deshawn was excellent and has perfect customer service skills. The Breakfast was awesome can't say much more about this hotel I was very pleased.

Very disappointed in this hotel, especially with the Best Western name attached. Room was not clean, group of young contractors staying here were at the end of the hall outside smoking, drinking and listening to very loud music that we could easily hear in our room. Front desk said there was nothing they could do about it. In reading some of the other reviews, especially about service, I have to wonder if we are talking about the same hotel. I will never stay here again.

My family and I lost everything in the paradise fire we came to the sure stay scared and tired the staff is amazing Tamara and DeSean as well as demeisha are so sweet the manager James made sure we were comfortable and was very professional definitely would recommend staying here it's a warm family feeling we got from everyone there thanks surestay!

I had business in the area and stayed 2 days. I was impressed with the front desk person Tamara, she was very helpful, knew the area and was available with a warm smile and happy, helpful attitude. Much more inclined to come back to this hotel next time I have business in the area.

I had a great experience here. Very warm and inviting. The employees are very helpful and kind. Tamara was amazing. She was very accommodating, extremely helpful, friendly and all with a smile. I will definitely be coming back.

Great location if you have a car. It's a short drive from oldtown and downtown. Check in was very quick, and staff is very friendly (especially Roberta and Tamara). There is a private parking, breakfast is very good (nice options like eggs, waffles, fruits, yogurt...), rooms are clean, bed is very comfortable.

Tamara and Dymeisha greeted me with a welcoming smile. The ladies were professional,upbeat, and shared local information such as eateries. This will be my go to hotel when I am working in the area.Room was clean and comfortable.

Tamara and Roberta made us feel very welcomed and we had a great connection with them. The hotel rooms were so nice and clean and the pool was very nice to. The beds were really comfortable and we slept like a baby. Overall I enjoyed my stay at surestay hotel.

Nothing but good things to say about this hotel! Have stayed here a couple of times and have always had a pleasant stay. Office staff Tamara and Dsean went above and beyond upon check in and were just awesome!

This room was nice and clean, and although the hotel was sold out, it was quiet. The breakfast was nice. The wifi was intermittently weak or not working. And, our bathroom sink had only ice cold water. We saw that the hot water had been turned off, and when we turned it on, the only water we got was scalding. We stayed 2 nights, and this was never fixed. To its credit, management extended us a 10% discount for the lack of hot water in the sink. I would stay again.

Rooms are very nice ,not once did I find a bug or get bit , so thankful for that &all of the staff are good people , they work hard , seems like everyone is in good spirits here while working , being that I always see them running around with smiles trying to get things done ! They also have Cool prices , Miesha @ the front desk is very nice too !

This hotel is reasonably priced and dog friendly. The room was surprisingly clean and although the grounds are run down and a bit rough, it was decent for us and our dogs for one night. The problem it seems, is that there are perhaps some folks living long term in the hotel, so there are lots of people hanging around the property; not to mention the hordes of homeless people in the area (this is apparent all through Sacramento, but especially near the parks and river). I could see why some people wouldn't feel safe here... but the parking area is fenced and the customer service was friendly.

My stay at surestay plus by best western Was great customer service was great Dymeisha helped me at the front Desk she was awesome greeted me with a smile other staff was great she also Stated the rooms were very nice and spacious And the breakfast was out of this world There was a lot homeless on Bercut but my stay was great I will definitely book there again.

It was a great stay. The rooms were very comfortable and clean... the ambience was relaxing and refreshing... the breakfast was delicious,with a wide variety to choose from... I would recommend this establishment to all and any looking for a place to stay while in that area.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Pamela, Thank you very much for taking the time to review our property on TripAdvisor. We are you pleased you enjoyed your stay with us. Glad you found breakfast to be a hit,, we have recently upgraded our breakfast options for our guest. Again thank you for your review and hope to see you again next time. James General Manager

Meisha at the front desk sets a very high bar with her exceptional customer service skills!! Her warm and welcoming smile and sweet, helpful attitude were a delight and truly made the difference during our stay! She is the #1 reason we will book with SureStay Plus Hotel by Best Western Sacramento North next time we are in Sacramento!!

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Monica, Thank you for the wonderful review. I am so glad you enjoyed your stay with us. I am going to print this review and post for all my staff so they can truly see the impression they have on our guest. We work really hard here to unsure all of our guest feel right at home when they are away. Again thanks for the review and see you next time! James Fitzgerald General Manager

The room was really spacious for the price I got it for. Looks like their renovating it from the inside out (Taking care of the important things first) Very quiet and the full hot breakfast was great. Wifi worked perfectly and the front desk clerks were very nice. There were a couple homeless around the area but they were harmless and it's how sacramento is in general. I would definitely recommend this hotel!

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Sactown272, Thank you for your review. Glad you found the room to really spacious and at a good price. Yes we our undergoing a complete renovation of most of the guest rooms. The breakfast has been recently upgraded so glad you were able to take advantage of the complementary full hot breakfast and Wifi. Again thanks for the review and see you next time!

Tamara was extremely pleasant and she wears many hats! She needs A RAISE!I frequently stay at this location and although it has its ups and downs the staff makes sure to correct any discrepancies promptly

I cannot believe this is a Best Western franchise. As a top-tier rewards member I was appalled by pretty much everything from the location (homeless/questionable people right outside the fence line) to the room condition (I'll attach photos but even ants in the bed). Breakfast was basic. I will say, the staff was very nice and friendly. I will be writing Best Western personally to let them know how this hotel has singlehandedly negatively impacted my opinion of the entire chain.

This the best hotel since we been moving from hotels to hotels I recommend this hotel if anyone looking for a family room and breakfast is on point free parking and it's gated you feel safe about parking your car anywhere love it close to the freeways

Stayed Sept 2017 as a stop-over on the way north to Seattle. $80 for the night. Gated motel has obviously changed names. Large room, décor rather drab but had the usual amenities. Some dubious characters hanging around inside and outside the property! Handy for the Greyhound bus terminal.

ou can do better. It's grimy. In a bad area. So many homeless people on the street and even a prostitute right outside. Jose on reception was a grumpy bugger. The rubber curtains in the room had unnerving brown stains. The cockroaches in the bathroom, lying motionless, were probably tired of the relentless noise of passers-by. You can do better. Stay away.

Listed as non-smoking, smells heavily of smoke! Changed room that was better, but the room below us people were smoking cigars. Permanent residents were smoking. Homeless people abound. Beds were comfortable, but we booked an upgraded room that we did not receive. Plows nice, room clean. Hot tub, luke warm at best.Not at all what we would expect from the website. Won't be back, suggest you try elsewhere. Best Western? too bad, reputation diminished.

We visited Sacramento for a short stay. We stayed one night only this time, but we'll be back soon for a five or six night stay. We stayed in a room on the first floor. Plenty of free parking, spacious room, very comfortable king sized bed. Priced right, refrigerator, microwave, TV. Close to many restaurants. Great and helpful staff—Roberta was very pleasant and congenial, Excellent complimentary breakfast with a wide selection of foods. Very tasty. You will be amazed when you stay at SureStay Plus Hotel by Best Western at 350 Bercut Drive. Contact them on Bercut Drive for your next stay in Sacramento. You'll be amazed as I was with this gem of a hotel.

Nice clean spacious 2 queen bed room with large balcony. Free breakfast in the morning with nice food options. Friendly staff that went above and beyond to make my stay great! Pool looked nice although I didn't get a chance to get in! Hot tub as well!

This motel is positioned as a budget motel and the price is very good compared to others in the area, so my 5 stars refers to value for the money. From the outside (and even walking to your room), it looks a bit it's age - but don't be discouraged. The owners have invested where it matters. The rooms are newly renovated and very nice for this motel class - clean, functional, refrigerator, microwave, new carpet, new furniture, new toilet, new bath tiles, etc. Very clean. Service was friendly and efficient when we checked in. Breakfast was above average for this motel class. For example, I appreciated the attention to the hash brown potatoes nicely spiced with rosemary. Bottom line - I'd stay here again without hesitation. Don't let some of those negative reviews deter you.

My boyfriend and I traveled to Sacramento from Vallejo to stay a few nights to celebrate our birthdays. From check in to check out and everything in between the staff was friendly and helpful. It's super clean which is a must for me. Not to mention, the breakfast was delicious. It wasn't your typical oatmeal and toast that most hotels provide. I recommend SureStay and will most definitely stay with them again.

Prior to reserving a room, I read a number of the posted reviews. I knew the hotel was in a bad part of town and that there were a lot of homeless people all around the property. I read that the parking lot was very dirty and I read mixed reviews on the rooms. I read that the parking lot gate is closed at night and there is a security guard on duty, so I was not concerned about the exterior. I reserved a "garden view" room, which costs more than their normal room, as I was hoping to have a quieter room by doing so. While checking in, I looked around for the garden area and saw none. I asked the receptionist where their garden area was. I was told they did not have a garden area. I told them I paid extra for a garden view. I was then told that my room overlooked a patch of lawn. When I got to my room, I immediately looked out the window. There was a narrow patch of semi-dried up lawn up against a fence that had dead and dying vines on it. As I was on the second floor, I had a clear view of what was beyond the fence. I was directly across from a major freeway and a very busy freeway off ramp! So much for quiet. The hallway leading to my room was filthy, with lots of trash literally accumulated along the sides of the walkway. It took nearly a dozen attempts before my room key would work. Even when the light on the door lock turned green, many times the door would not unlock. Upon entering the room, I found it to be very dark and dingy. The blackout curtain was pulled closed, as there was no sheer curtain behind the blackout curtain, thus when the blackout curtain was opened, all the cars coming down the offramp could look directly into my room. The carpet had not been vacuumed, as there were bits of paper and other things on the floor; it also was stained. The built-in wall cabinet was wood-stained. It definitely had seen better days. the stain was majorly scratched off all over the place. The sink area had bulbs burned out. It was dark enough that I had trouble seeing to shave. The bathtub had pubic hair in it (I had to clean the tub before I would use it), the chrome shower fixture had rust spots all over it, and the tub drain plug was missing. They advertise a tub, but you cannot use it. There was a second sink over what looked like it was supposed to be a wet bar. The mirror over that area was sigificanly damaged right in the middle of the mirror. There was a hole in the ceiling for attic access. The hole was covered by a piece of unpainted plywood. The rest of the room, while painted, definitely needed fresh paint. The fabric on the chair and ottoman did not match. Still, I overlooked all this and decided to try to suffer through one night. I had immediately cancelled the remaining nights. The next morning I received the worst possible surprise. I had been packing up to leave and I pushed open the blackout curtains. I then went over and sat on the edge of the bed. The bed, as many hotels do, did not have a bedspread. Instead, they place a 2-foot wide strip of fabric along the foot of the bed, to simulate a bedspread having been folded at the foot of the bed. As I sat there, I looked down onto this fabric strip. To my horror, I saw loose food crumbs on the fabric, which I easily moved around with my finger. This could only mean one thing... I had spent the night sleeping on dirty, previously used bed sheets!!! There is no way that fabric could have been removed off the bed and the sheets changed without those crumbs falling off onto the floor. Needless to say, I was both disgusted and livid. And, to add insult to injury, I now have a number of bug bites on my arms and legs. This filthy room is the only place where I could have gotten all these bites, especially on my legs, as I never wear short pants during the day. I observed no mosquitos in the room either. When I went down to cancel my remaining nights, I got to speaking with the staff. I believe I found out why this hotel is sooooo bad. It seems that the franchise owner does not treat his staff well, to the point of possible labor violations. The resulting low morale may be part of the reason why the room was the way it was... the employees have no incentive to do good work for such an owner. And it is obvious all the owner cares about is how much profit he can make. He is counting on an endless stream of new customers to fill his wallet and who replace all us dissatisfied customers who will never return, not caring about what they think of how he runs his hotel. Best Western used to have decent quality hotels. Based on this experience, I will NEVER book at a Sure Stay Plus Hotel (or any other Best Western hotel) again, as they obviously do not police their properties and therefore they certainly do not exercise any quality control.

Meisha at the front desk was the best! Meisha was so nice amd helped expedite an early check-in and very helpful with our two Frenchie's! Rooms are very clean and the continental breakfast was good also!

Front desk attendant named Jose told me he was doing me a favor by half-assing me and my family's check in. I understand last minute/late night check ins can be a headache but he's rude and unprofessional

This hotel was a good value at less than $85. The neighborhood was a little rough looking, but the hotel itself was gated with a security guard posted. Rooms were updated and clean. Pool was operating and full of guests. Breakfast had good variety. Easy access to I-5 and close to Old Sacramento and downtown areas

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Daniel, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us. Glad you found the hotel convenient to the freeway and enjoyed the breakfast. Hope to see you again soon! James Fitzgerald General Manager

This is a older motel style hotel in a part of town that is a little rougher than I like to visit. Not a far distance to a few good restaurants. Went to the Chevron store across the street and found they had the beer coolers locked full time. Hmmm. Comfortable beds, though and clean.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear David, Thank you for your review. Glad you found the room to be clean and the beds comfortable. We are currently in the middle of a renovations to the property so hopefully next time you will get to see one the new updated rooms. Again thank for the review and see you next time! James Fitzgerald General Manager

We were greated by a sweet woman named Meisha. She was polite and courteous and made us feel welcomed to the hotel. The continental breakfast was pleantiful. Big selection of food from cereal,to eggs and sausage, bagels, pastries and juice. The room itself was spacious with comfortable beds and bedding. The cleaning staff was always willing to get us more linen whenever we asked. Lots of amenities that will make your stay as comfortable as possible. Thanks again sure stay we will come back again.

This was a great stay for me! Guest service at the desk was exceptional from Meisha the room was clean pool was clean hot tub clean I enjoyed stay at your hotel thank you all for the great experience! Meisha at the front desk especially check in was fast easy and check out was kind and smooth! Overall great clean place to stay in Sacramento considering the area! Thank you again

So I'm thinking the wide difference in reviews of this disaster hotel must depend on which building they stick you in. I happened to be placed on the second floor facing the back of the hotel. There is this totally bizarre, mostly enclosed, outside corridor on the back of the building you walk through to get to your room. It's completely enclosed except for a few sliding windows to let some air and light in. It looked like a dungeon, and you could almost feel the dirt as you walked through it, knowing full well it hadn't seen any water in it to wash the dirt away in decades. Upon entering the room, the feeling of being in the middle of filth continued --- see attached photos. The curtains were rubber and completely disgusting. There were large stains on the carpet. The dirt on the vents of the AC/heat unit was gross --- keep in mind that the unit is sucking in air from the above mentioned mostly enclosed dirty corridor too (double whammy). The hair dryer clearly hadn't been cleaned since the last person used it, as large brown caked on stains of something were still on it. And the shower was set to smurf height --- I'm slightly over 6 feet tall, and the showerhead hit my nose. I also got the feeling that people might be living there --- there were a hell of a lot of cars there when I left in the morning on a weekday, which is a rarity for most hotels where people usually leave early. Some hotels should just be knocked down and rebuilt; this is one of them. How Best Western put their name on this mess is anyone's guess.

Overall this place rocks. Service was great from all staff. The room was hugh and even had a balcony overlooking the pool. Breakfast was also good thought we would just have cereal,but to my surprise they had eggs sausage and potatoes, yogurt and much more. Only negative lots of homelessness in this area. We will back next year!

After reading the reviews i was a lil worried but when i got there staff was super friendly there was a few homeless people on the street but not on the property check in was quick beds were soft and breakfast was amazing kids enjoyed the pool def will stay here again!

This place is great! At first thought for the price that it was going to be a dump, however the rooms was spacious and clean. The bathroom was a little out dated, but I think they are in the middle of a renovation. There were homeless people near the hotel, so I don't think the area is the no the best. The service for the staff was great, oh it even included a full hot breakfast! Will be back the next time we attend a concert at Golden 1 Area.

Won't stay here again, didnt feel safe, cigarette buds everywhere, dirty, homeless walking around outside of property. Bathtub looks like 1980's style. Bed was comfy, only good thing. Outside area filthy. Needs a major up grade, and clean up grounds.

I stayed here with my wife and son on a last-minute overnight getaway to Sacramento. We got a great rate ($85 for double queen with balcony) and for the price, it would be hard to do better. So I will preface this review by saying you can't expect 5-star amenities and luxury at a 2-star price. You can't pay $100/night for a room and get upset when the room isn't recently remodeled or doesn't have high-speed wi-fi in the room. But if you want a clean room with a comfortable bed, a full hot breakfast, and close proximity to Old Town and Downtown Sacramento, this is a great place. So the exterior. Yes, there are homeless people in the neighborhood. But to be honest, homeless people are generally too busy just trying to get through life. They don't have the interest, time, or energy to spend any time bothering us. I live in Berkeley/Oakland, where "tent cities" are becoming WAY too prevalent. So the homeless here didn't bother us at all. And again, when you are paying less than $100/night for your room, you aren't going to be in a "cute neighborhood with lots of trendy restaurants and cute shops that you can walk to". If you want that, book a room at hotel in downtown and be prepared to spend $200+/night. That said, we never felt unsafe while on the hotel grounds and never felt concerned about safety in our room. My main bone to pick with this hotel is that when we checked in and asked about the hours of the pool and hot tub, we were told the hot tub was not working. That was the main reason I chose this hotel over its nearby competition! I was really annoyed that there was NO mention of this on the hotel's website or in the confirmation they sent us. General Manager, if you are reading this: let people know when advertised amenities are not available. That issue aside, the check in process went smoothly and the staff was very friendly. They even asked us if we wanted a room on the first or second floor. We booked a room with a patio/balcony that faced the pool. The room was spacious, it was clean, the beds were comfortable, and the bathroom had plenty of really HOT water. The toilet and shower were in the "bathroom" and the sink was set outside of that, which was really convenient for a family. The pool was relatively large and the hot tub looked like it would've been very nice (IF it had been working). Our room looked out onto the pool and was very quiet. We had no trouble sleeping. The air conditioner/heater worked well and the balcony door had a screen to allow us to enjoy the cool night breeze if we wanted. The breakfast was great. The hot options included scrambled eggs, sausage patties, sausage links, and hash browns. There was also yogurt, three different kinds of dry cereal, sliced bread, english muffins, and other basic pastries. There were 3-4 different fruit juices, coffee, milk, and tea. There was a toaster and a microwave (so even if the eggs and sausage weren't as hot as you like them, you could heat them up in the microwave). All of this was included in the price of the room. Most other hotels I saw in this price range only advertised a "continental breakfast". So with all of these positives, the hotel missed on a few of the "little things" that separate nice places from great places. The towel bar in the bathroom was bent and loose against the wall. The flush on the toilet was really weak; so much so that we had to ask the front desk to send someone up with a plunger. The positive is that a maintenance person was at our door within 10 minutes. The "little thing" they missed on was that after he was done, he left water on the bathroom floor that had been dirtied by his work boots. Luckily we had already taken showers and were checking out that day. The pool was nice, but there were 2 large piles of leaves at the bottom of the pool, which made me think they hadn't cleaned it in a few days. Additionally, the skimming net they had at the pool for skimming leaves off the top of the water had rips and large holes, so it wasn't very effective. The balcony on our room was pretty big and overlooked the pool and would've been nice to sit on while enjoying a glass of wine. BUT, there was no furniture for us to sit on and there was only a little round side table. Not a big deal, but another little detail that kept the hotel from being a "great" place to stay. For the price we paid, this hotel fit the bill and we would definitely stay here again, especially if the hot tub is working (I will call and ask before I book again).

Even though it was for one night, my sister and I would like to say,thank you for a pleasant stay the next time we come through we will do our best to stay there. Again thank you for the hospitality. One more thing the breakfast was fantastic.

We had a reservation for a disabled room. When we got there they said there were none available but you could check this regular one out. Going to the room (outside doors)we found a sketchy alleys we got to the room whitch looked much nicer than we expected. Anyway we checked actors the street Ann's found a much nicer place.

My Perspective I was moving through Sacramento quickly and needed to stay for 1 night and day. The staff were incredible and amazing with great care and consideration. One does not always need luxury to give 5 full star. This place was NOT luxurious BUT ALL the staff were high 5 ??, high caliber, excellent and very thoughtful. Best travelers morning breakfast EVER! I'll be staying here annually when visiting my dad with my two boys

My family and I were traveling to Sacramento for my mother's funeral. We booked this property for our five day stay due to its proximity to the cemetery and to other family. Though the property is billed as smoke free, our room had a strong odor of stale cigarette smoke. The carpet was pulling up at several spots of the room. The same carpet had remnants of confetti and glitter, which we spent some time picking out, since we were traveling with a toddler and I didn't want her to get into anything like that. The baseboards throughout the room were rotting. The heater in the bathroom did not work. The linens smelled of smoke. The faucet in the living area sprayed water all over us and the surrounding area. Once the faucet was pulled on, it wouldn't turn off and my sons had to work to get it turned off. Previous reviews spoke of the broken faucet. Though there were five of us in the room, the bathroom only had two towels. The window sills in the room were dirty and covered in filth. The cushions of the sofa had white stains splashed across them. The final straw came in the morning when there was no hot water. I went to the front desk to cancel the remainder of our reservation. The front desk clerk apologized and said the manager has just stepped away, but she felt he would refund the remaining balance of our stay. As we were speaking, another agent overheard and said the maintenance guy said the pilot light had gone out the day before. I said we were packing and I would be back to speak with the manager. Upon my return, I was told the manager had again stepped out and would only refund a portion of my purchase, as now the hot water was working. I said that was not the only reason for our departure and reiterated my other complaints. I asked her to have the manage to call me, which he has yet to do. I will be attempting to reach BestWestern for the refund of the remainder of my money. While I do understand the remodel of this property is ongoing, I would suggest this particular room is uninhabitable until such time as the remodel is complete. I am flabbergasted that this room was available for anyone's use.

I have stayed in Best Western hotels all over the country. (I am a Rewards customer.) BW Sure Stay Sacramento is the worst quality hotel of all the BW hotels I have ever stayed at. The grounds are dirty, the parking lot is in bad repair (has potholes all over it) and it needs a security fence and gate (which locks at 6pm) implying that the area that the hotel is in is a dangerous one. The room had only one desk chair, no luggage rack and the breakfast nook didn't even have trays. Breakfast closed down at 9am, the earliest of any BW I stayed at. I felt deceived by the BW reservations clerk when I made this reservation. The price was cheaper than usual, but even at the price I have stayed at better non-BW hotels,

Staff was very friendly. Comfortable beds and pillows. Nice clean quiet rooms. Great breakfast! Very quiet and safe at night. I actually switched to this hotel from an extended stay because of noise and was very happy with my decision. Will definitely stay here again.

I recently stayed 2 nights at this hotel in the “Capital Room” which is an large end unit with two queen beds, sofa in sitting area, and extended length balcony. I am an Elite member of Best Western rewards as well as a Gold member of hotels.com. The room was only $100 per night when I booked through hotels.com and most likely is the same when booking direct. I got what I paid for. This location was recently branded a Best Western so it has the outer appearance of a budget motel while the insides have been updated to the modern Best Western carpet and furniture. Still, the restroom was left neglected like I stepped in Pamela Voorhees 1982 bathroom. The towels were very motel 6 feeling. The couch and chairs need updating as does the broken minibar sink handle in the room. The light over the mini bar area also didn't work. The area is just a mile north of downtown and Old Sacramento so its very convenient and away from the traffic, but does have some questionable people hanging around. This is the first hotel I've stayed at that had a key code access gated parking lot. This is safe but can be a hassle if you use UberEats. Chevron, McDonalds, and Denny's on the corner. Overall, I loved the large room and balcony and would return again. In time, this location will only improve as I mentioned it hasn't been a Best Western very long. The Best Western Sandman motel is further down the road and a bit more expensive for a similar room.

I have to say that this has been an awesome hotel experience. I will definitely keep using them! The General Manager James as been very helpful and has made business trips easy and comfortable. The rooms are very comfortable and welcoming. I highly recommend this hotel to others!

We stayed there last week for one night. The check in process was friendly and efficient despite the late hour. The room seemed to have been renovated and was very clean. The beds were comfortable but the unit needed a little work in the plumbing department. The sink and toilet backed up and drained slowly and the sink water control valve had a lot of play in it so that it was very difficult to dial in the right water temperature. The motel is close to the freeway. Access to the property was by a gate controlled by the desk clerk. This led me to wonder about the neighborhood that it needed to be fenced off. Finally, a $100 refundable deposit was charged at registration, leading me to suspect that the clientele either did not pay as required or damage to the rooms happened more frequently than desired. This motel was a second choice as all my first choices were full. If I had known in advance the particulars of this motel and had other choices, I would not have booked here. To be fair, we had a decent night's sleep despite the thumping coming from the unit above us and the price paid was very economical. A mixed review for sure...

Worst hotel experience ever. It is NOT NON-SMOKING-- they even have a designated smoking area and everyone stands around the doors smoking. Receptionist didn't bother to look up or say "hi" when I walked in, or even acknowledge me at all. After standing there for about 30 seconds she finally said, without even looking at me, "ID." They also charged a $100 deposit after telling me TWICE that they would not. And why would they need a deposit? The place is a s---hole. The curtains were cut-- looks like by a knife-- and are some sort of dirty plastic/rubber material. The toilet barely flushes. You could piss all over the floor and it would only improve this POS hotel. It's telling that they have gates to lock guests in or other people out. NEVER AGAIN.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Allie, Thanks for taking the time to review our hotel. I apologize you didn't enjoy your stay with us. I will speak with the front desk agent who checked you in regarding them not acknowledging you at the time of check in. Most hotels do require some type of incidental hold at the time of check in, we also have it posted at the front desk so guest are aware of our policy. We do have security gates at the hotel, and each guest does has access in and out.

Made me feel special, this is a great place to stay, I'm waiting for my apartment so this is my home for now. When I got here my regular room wasn't ready yet so they put me in a bigger room with a pool view at no extra charge.The staff at the front desk and the management has gone out of their way to juggle the rooms so I don't have to keep moving. It's well maintained and clean. And they have a great hot breakfast every morning. They have free internet that never went down. they also have a gate around the hotel that you need a code to open at night that make you feel extra safe.

James F, Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Morehart, Thank you for taking the time to review our hotel on TripAdvisor. We are pleased you choose our hotel to stay at while you were waiting for your apartment to be ready. Glad you enjoyed the upgraded pool view room, and the free wireless internet. Yes we have upgraded our breakfast, glad you enjoyed it, and I will let housekeeping and maintenance know they are doing a good job cleaning and maintaining the hotel.Again thank for the review and see you next time! James Fitzgerald General Manager

Dymeisha at the hotel front desk is exceptional she's professional and very helpful.this is a great place to stay if you have children and inexpensive I've enjoyed my stay if ever again need a place to stay it most definitely will be here Thank you Mercedes Room 251

This is an EXCELLENT place to stay. I needed a place thats comfortable close to freeway and food. Maid service is GREAT!??????The staff is so nice and professional. And the onsite Manager assisted me and accommodated me on all my request. I recommend ANYONE to stay here. 5star service!!!

I stayed one night wednsday. I was surprised how clean and nice the room was.The front desk was excellent. Breakfast in the morning at 6a was good. Eggs, sausage, hashbrown, along with juice/coffee. I was plesently pleased. Better than a 2.5, easly a 2.9. The location was in a downtown metro area so lots of homeless outside of the area but not at the hotel area. I felt safe. Thumbs up.

James F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Brent, Thank you for your review. We are pleased that you enjoyed your stay with us. Glad you found the room to be clean and the front desk staff to be excellent. We did just upgrade our breakfast and there are more improvements on the way. Again thank you for your review, and hope to you again in the future. James Fitzgerald General Manager

Really enjoyed myself the staff and security is very helpful and propt my room was very clean and I felt very safe staying here for my 8 day vacation/birthday get away from February 9th thru the 17th thank you so much Mr Fitzgerald and Miesha for checking me in and also making my stay enjoyable and I absolutely loved the poolside view I will definitely be staying here again also shout out to the housekeepers for doing an immaculate job on my room and for their services during my stay I will be returning soon sincerely Shemeka Ensley

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Shemeka, Thank you for taking the time to review our hotel on TripAdvisor. Happy belated birthday, and glad you enjoyed your staff with us. I will be printing out your review to share with all property staff. Hope to see you again in the future. James Fitzgerald General Manager

Excellent stay. All of the staff are very friendly and accomidating. Rooms are clean. Excellent cable tv selections with premium channels. Beautiful pool area. The price is very fair. Great central location.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Mr. Avila, Thank you for your review. Glad you found the staff to be very friendly and accommodating. Hope you enjoyed the pool and see you next time! James Fitzgerald General Manager

Big room, comfy bed & pillows! Fridge, microwave, iron & board, clean bathroom, lots of choices included with breakfast, and a friendly staff made for a very nice stay. Great motel for a great price! Would definitely come back!

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Sean, Thanks for taking the time to review our hotel. We are pleased you enjoyed your stay with us. Glad you found the room to big and comfy and enjoyed the ho breakfast. Please spread the word, and hope to see you again next time! James Fitzgerald General Manager

If you are there for just a short stay or long term, it is a excellent deal. The price and amenities are better than all the other hotels that I have stayed in the same area. Management and staff are superb!

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Stan, Thank you for your review, Glad you found the hotel amenities to be better than most of the other hotel in the area. We work really hard here as a team to ensure each guest feels right at home. I will pass this review onto the staff so they can see the impact they have with our guests. Thanks and see you again soon! James Fitzgerald General Manager

After reading other reviews, I booked here with some trepidation. To my surprise, the facility was much better than I expected. I will stay here again. This motel is still pretty new as a Best Western franchise, so I suspect earlier reviews were based on the pre-remodel rooms. The structure is an older building, but the two rooms I saw were definitely among the best I have ever found at a budget motel. The floor is vinyl wood-look planks, certainly an improvement over the questionably clean carpet in many motels. The room was spacious and had a patio. My room faced the pool and spa, a nice area. The facility's exterior and parking lot don't seem to have been upgraded like the interiors so it doesn't show a top first impression. In-room amenities include a decent-sized flat-screen TV, refrigerator, microwave, coffee maker, ironing board with iron, and hair dryer. A definite plus is that the desk lamp and both nightstand lamps have two electrical outlets plus a USB charging port (although my charger plugged into an AC outlet worked better). The one thing missing -- which seems to be a trend in motels these days -- was a bedside clock. The hot breakfast included was what lured me to this facility. The breakfast lived up to its promotion: scrambled eggs (properly cooked and fluffy), sausage, roasted potatoes, oatmeal, yogurt, cold cereal, pastries, fruit, coffee, juice. That saved me $10 a day over going to the Denny's next door. The one downside, which another reviewer noted, is the homeless people camped under the nearby freeway underpass. Sacramento has a serious homeless problem, so it didn't seem worse near the SureStay than elsewhere in town that I've stayed. The motel is fenced and has locked access from dusk to dawn (motel guests have an access code for the gate). The location is convenient to downtown, the airport and the Sacramento freeway system. All in all, it's a great value and I will stay here again.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Forrest, Thank you for taking the time to review our hotel on TripAdvisor. We are pleased that your enjoyed you stay with us! We are currently under new management, and now a SureStay Plus Hotel by Best Western. We have also recently underwent a complete renovation of our guest rooms and upgraded many other features at the hotel. Glad you enjoyed the full hot breakfast, and found the rooms spacious clean. Thank you again for your review and look forward to seeing you next time! James Fitzgerald General Manager SureStay Plus Hotel by Best Western [email protected]

The location is good, and service staff is pretty ok as well. However, this motel is no longer in a good enough condition, the room should be renovated, and the bed exchanged! I will not recommend a stay here.

Room was clean but there are lots of homeless people around in the neighborhood. Hotel has gates but doesn't close them... anyone can get in. Saw cars get in, park for little while and then left. The hotel phone would ring suddenly at weird times at night. Needless to say, didn't enjoy my stay. Would not recommend.

Had reservations for a King Deluxe room and was told that the King Deluxe was no longer available. Was given a Double Queen Deluxe room. The TV did not work for the whole time for my stay. My feet turned black after walking on the floor. I had to wear my flip flops around the room to keep my feet cleaned. I told the person at the time of checkout about the issues and gave me no response. Location the Hub Hotel, Sacramento CA at the Bercut Location.

I'm going to go out on a limb and say I liked this hotel. Maybe it's because I'd spent the day bicycle touring, and - being covered in crud - really needed a hot shower followed by a dip in the swimming pool. Or heck, really appreciated a ground-floor room where I could wheel in my bike and not feel like I needed to squeeze past it at every turn. At any rate, I read the reviews and knew what I was in for. And thankfully, The Hub delivered. Things worth knowing: - I prepaid for the reservation on Priceline. $65 for a Saturday night in summer is an unbeatable price, especially as I had just booked the evening before. When we arrived at the hotel, they were turning away callers because the hotel was by then totally full. So it sounds like paying ahead of time is the way to go. - The deluxe rooms are modern, clean and very roomy. The air-conditioner did its job and kept the place cool during an 85 degree evening - The neighborhood around the hotel is not worth your while. If you don't have a car or Lyft/Uber account, stay in town. Old Town and Midtown are good choices if you'd prefer to stick to walking, albeit with more expensive hotels. That said, a Lyft ride from the hotel to downtown cost us $5, so in all we saved money Overall, the front desk staff seemed a little on edge, but they did their job. And gosh, that swimming pool felt great after a long day in the saddle.

James F F, General Manager at SureStay Plus Hotel by Best Western Sacramento North, responded to this review
Dear Rosanne, Thank you for your feedback. Glad to hear you enjoyed your stay, and took advantage of the swimming pool here at the property. We are currently under new management and have just completed are room renovations. We are now a SureStay Plus Hotel by Best Western and offer a lot more amenities. As you mentioned we are very close to downtown, Old Sacramento and right off the HWY 5. We also now include a full hot breakfast. Again thanks for the review and look forward to seeing you next time! James Fitzgerald General Manager [email protected]

This hotel didn't have my room ready at check in, the lady at the front was very rude & when I asked to get a refund for the lack of respect there was a huge conflict. I was also told I would get a call when room was ready and did not. But at the end I was not charged at all but I HIGHLY do not recommend this HOTEL. The Hub.