SureStay Plus Hotel by Best Western Tulsa East, Tulsa

The staff are very friendly. The front desk/foyer is deceptive though. Very new and updated… super clean. Then you get to the hallway to your room and you begin to realize the rest was not as updated. My hallway had a slight odor to it… then I got to the room… the room smelled awful like really old musky mildew… old wet carpet smell. Their were snot boogers blown on the wall near the bed (not kidding) and the sitting chair looked like someone had either given birth or possible been murdered… it was disturbingly gross. The bed was a full size that felt like it was made from layers of plywood and it was set up with a king backboard and night stands fixed to the wall so you almost had to get out of the full size bed to reach the night stands. I will say the maids cleaned daily of you wished and the smell wasn't so bad after a can and a half of fabreez. They did have decent internet and surprisingly large 4k tvs. This was paid for by Melton Truck Lines for training otherwise I would have left the moment I saw the room and the smell… oh that smell.

GuestXperience Team, Other at SureStay Plus Hotel By Best Western Tulsa East, responded to this review
Dear Guest, Thank you for your feedback - we appreciate you taking the time to leave us with comments about your recent visit. While we are sad to hear that you did not experience the level of satisfaction that other guests usually have, we are glad that you pointed out the things that we can work on. Your feedback about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. Your feedback about the room smell is also noted and we will see to it that our staff does a better job preparing/airing out the rooms moving forward.  We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Guest Experience Team

Excellent Staff,Good complimentary services such as gym,laundry and breakfast no complaints there.The Rooms are really nice and the bath tubs are huge only thing that could be improved is the Mini-Fridges they turn off automatically sometimes.

GuestXperience Team, Other at SureStay Plus Hotel By Best Western Tulsa East, responded to this review
Dear Guest, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We also appreciate that you enjoyed our facilities, and amenities and that everything was to your liking. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Guest Experience Team

Shower was broken, moldy bathroom walls. Security issue with the hallway entrance doors being broken so anyone can potentially come in. As a young women traveling alone I find that very alarming. Signs say no smoking but everything smells like cigarette smoke. Plus area seems kinda shady. The stay wasn't terrible but it definitely was a waste of money and would not book there again.

GuestXperience Team, Other at SureStay Plus Hotel By Best Western Tulsa East, responded to this review
Dear Guest, We appreciate your feedback, many thanks. We are very sorry that so many aspects of your stay disappointed you concerning, cleanliness, room smell, and security. We will review all of your comments with our management team, and we will investigate what actions we can take to improve our future guests' experiences with us. Again, we really appreciate your constructive review. Best Regards, Guest Experience Team

Honestly a nice place to stay. The rooms are nice and beds are comfortable. It's one of the best Best Western's that I've stayed in. The owners are awesome and are very helpful with any and everything that you may need.

GuestXperience Team, Other at SureStay Plus Hotel By Best Western Tulsa East, responded to this review
Hi Jeremy, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Guest Experience Team

Hotel is nice, pool was closed so that was a disappointment, Room is recently remodeled and very clean. Especially liked the door opening to the outside. Breakfast was a little more than the bags other hotels are offering so that was nice. Lady at the front desk very helpful

GuestXperience Team, Other at SureStay Plus Hotel By Best Western Tulsa East, responded to this review
Dear Guest, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We are appreciative that you also enjoyed some of our amenities and that everything was to your liking. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Guest Experience Team

The property is worn and needs serious remodeling! The bedspread is stained and dirty. The gentleman who checked us in was very respectful, however, the woman who checked us out could take some lessons in customer service! She was so busy talking and laughing on the phone, I felt like I bothered her by asking for a copy of my receipt, which she refused to give me because I made the reservation with the National reservation desk! Which I have NEVER had happen before.

GuestTouch Inc, Other at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear Rose, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improve on the maintenance issues. We get a huge number of comments about our helpful and friendly staff, and we are sorry to hear that you did not experience that same level of excellence. We will certainly speak to our team to ensure that we provide much better customer service moving forward. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Guest Experience Team

The jetted tub was broken and breakfast was disgusting. The biscuits were frozen and uncooked. There were no pastries. The sausage was cold and greasy. They were out of yogurt. The cereal was stale. Definitely not what I was expecting from a BW property.

GuestXperienceTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Hello Anne, We always appreciate hearing back from our guests. Your feedback about the service you received is what prompts us to improve. Your comment about breakfast is duly noted and we will see what we can do about adding more options in the future. Your concern about maintenance is noted and we will see to it that this is addressed immediately. We will also see what we can do about having some updates to the property soon. We hope that everything else was in order and we hope you consider staying with us again. Best Regards, Guest Experience Team

Pleasantly surprised by the quality of this Best Western brand. Have stayed at many other Best Western Hotels and Surestay although more basic compares very favorably with the other levels and exceeds many other Hotel chains we have utilized.

GuestXperienceTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear Guest, We are happy to hear feedback from you regarding your recent stay and it's nice that you had a good overall impression. We are glad you found everything to be excellent and we hope you had a comfortable stay. We look forward to your next visit. Best Regards, Guest Experience Team

Everything about my stay was satisfactory... up until right before I left and went to the lobby to get coffee during breakfast hours. There really was a poor selection and I ended up with cold disgusting coffee, a front desk employee that did nothing about it, Sunny D, and a biscuit. You delay me drinking coffee in the morning and you get a bad review. Fail. 2 stars because everything else was up to snuff... for what it's worth?

hirenp351, Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear: ADAM Good Afternoon I apologize for inconvenient.

The place was alright for the price but not worth the stay. The pillows, the tub, and the breakfast left us not very satisfied. The pillows were very flat and small. The tub didn't drain for the shower. The jacuzzi jets didn't work which we really wanted to try out.