SureStay Plus Hotel by Best Western Tulsa East, Tulsa

Hotel is nice, pool was closed so that was a disappointment, Room is recently remodeled and very clean. Especially liked the door opening to the outside. Breakfast was a little more than the bags other hotels are offering so that was nice. Lady at the front desk very helpful

GuestXperience Team, Other at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear Guest, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We are appreciative that you also enjoyed some of our amenities and that everything was to your liking. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Guest Experience Team

The property is worn and needs serious remodeling! The bedspread is stained and dirty. The gentleman who checked us in was very respectful, however, the woman who checked us out could take some lessons in customer service! She was so busy talking and laughing on the phone, I felt like I bothered her by asking for a copy of my receipt, which she refused to give me because I made the reservation with the National reservation desk! Which I have NEVER had happen before.

GuestTouch Inc, Other at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear Rose, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improve on the maintenance issues. We get a huge number of comments about our helpful and friendly staff, and we are sorry to hear that you did not experience that same level of excellence. We will certainly speak to our team to ensure that we provide much better customer service moving forward. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Guest Experience Team

The jetted tub was broken and breakfast was disgusting. The biscuits were frozen and uncooked. There were no pastries. The sausage was cold and greasy. They were out of yogurt. The cereal was stale. Definitely not what I was expecting from a BW property.

GuestXperienceTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Hello Anne, We always appreciate hearing back from our guests. Your feedback about the service you received is what prompts us to improve. Your comment about breakfast is duly noted and we will see what we can do about adding more options in the future. Your concern about maintenance is noted and we will see to it that this is addressed immediately. We will also see what we can do about having some updates to the property soon. We hope that everything else was in order and we hope you consider staying with us again. Best Regards, Guest Experience Team

Pleasantly surprised by the quality of this Best Western brand. Have stayed at many other Best Western Hotels and Surestay although more basic compares very favorably with the other levels and exceeds many other Hotel chains we have utilized.

GuestXperienceTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear Guest, We are happy to hear feedback from you regarding your recent stay and it's nice that you had a good overall impression. We are glad you found everything to be excellent and we hope you had a comfortable stay. We look forward to your next visit. Best Regards, Guest Experience Team

Everything about my stay was satisfactory... up until right before I left and went to the lobby to get coffee during breakfast hours. There really was a poor selection and I ended up with cold disgusting coffee, a front desk employee that did nothing about it, Sunny D, and a biscuit. You delay me drinking coffee in the morning and you get a bad review. Fail. 2 stars because everything else was up to snuff... for what it's worth?

hirenp351, Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear: ADAM Good Afternoon I apologize for inconvenient.

The place was alright for the price but not worth the stay. The pillows, the tub, and the breakfast left us not very satisfied. The pillows were very flat and small. The tub didn't drain for the shower. The jacuzzi jets didn't work which we really wanted to try out.

The bed was comfortable, the gravy for breakfast was very runny. Would stay again. The traffic was very bad to get in and out during rush hour. The staff was friendly and helpful. Could stand to put a few more towels in the rooms.

Every thing was very clean. Very helpful on check in. Didn't use any of the aminities. But pool towels were available if we needed them. Beds and pillows were comfortable. Easy access in and out to arrive or leave.

Had to put my vehicle in the shop for repairs this the only super 8 near by . the weather was turning bad and they would not give me a room until after 3 . Had to wait in the sitting area for 4 hrs . no hot water for my shower . breakfast was horrible the biscuits was as hard as a rock . ( the gravey couldn't soften them up ) Won't be back

Never heard neighbors. Enterance from room is in the interior. Bathroom seemed updated and clean. TV worked well. I didn't try the internet. Breakfast was typical but I was very happy about not hearing people all night which is typical for a cheap hotel. This was inexpensive and awesome. Also pet friendly $10 a dog which I always travel with my dogs.