SureStay Plus by Best Western Tulsa East

I was traveling with my family.Kids wanted the pool that is the main reason I booked this hotel. Pool was out of service and had been for a long time, kids very disappointed. Breakfast was not good almost non existent. Positive note the room wasn't so bad. They also try to charge me a cleaning fee when I checked in.I questioned it and they removed it. I would not stay again

Dirty sheets, blood spots brown stained sheets. Electric sockets not working. Old fridge and microwave. Owner screamed at us when we asked clean sheets. Told us to get out for asking for clean sheets. Left 8pm and drove to another hotel. Weird stuff going on. Do not stay here.

Nasty hotel overall. We arrived late with 3 tired kids and was told we would need to pay an extra $10 bucks for my 5 year old that was to sleep on an air mattress. Super slow check in, room was terribly muggy and hot when we entered, toilet was barely attached to the toilet flange and rocked all over the place, and the breakfast was terrible(went down the road to QT instead). This hotel should be removed from Best Western rewards redemption…

Arrived late at the Tulsa airport. Waited for shuttle which did not come. Called the hotel got a very unfriendly person that told me I should have called earlier. When I pointed out that the best western website does not say anything about certain times for airport shuttles he responded “Okay, I will cancel your reservation” decided to take an Uber, paid $20, arrived at the hotel, the reservation was still in tact. I was given a room, second floor, no elevator as far as possible from the staircase. The WiFi code was handwritten and unclear. After 2 attempts my devise was blocked. After talking to the desk they told me I had to call the provider (Cox) to get me unblocked. So I had to call them using my local Cayman provider charging me roughly 2$ per minute. First attempt the line was cut, second operator I talked to his system crashed third guy got it done. Took about 20 minutes. Jet bath did not work, full continental breakfast was not fresh and only offered a biscuit , no bread. Horrible place, but most important horrible people. The internet code turned out to be SureStay8368 see picture.

I had a prepaid reservation. Upon arrival I was notified the reservation had been canceled 10 minutes prior to our arrival. While trying to come to a resolution, I was physically assaulted by the owner of the hotel. 911 was called and he has been charged with assault and battery. Court date pending May 2025. DO NOT GO HERE. NOT SAFE.

Not a place to stay. Didn't feel safe in this neighborhood. Lot of road noise. The place needs to have some renovations. Even though we booked and paid through another website the hotel made us pay another $5.00. When I asked what the charge was for I was told it was a cleaning fee.

Let's start with the “free airport shuttle”. We landed in Tulsa and called for the shuttle and were informed that there was no shuttle unless you notified them in advance! So we had to pay an Uber. We requested an airport shuttle for the next morning and were told they would check with their manager and call us in our room. At 10:00 pm we called them. They said they would call us back. When they finally called back they told us there would be a shuttle the next day, so we requested one at 6:30 am and one at 10:00 am because my cousin and I were each heading home to different states. When my cousin checked at the front desk the next morning they frantically started calling around. Finally at 7:00 am, they ordered an Uber for her. When I went to the front desk at 9:45 am I was informed that they only allowed one shuttle ride per day per room. So I called an Uber! If you can't avoid staying here and need a ride to the airport, just bypass the crazy front desk and call an Uber! Now for the breakfast: I went at 8:50 am expecting to take my breakfast to my room to eat it because breakfast ended at 9:00 am. Wrong! The breakfast was already out away except for three greasy pieces of sausage orange juice and oatmeal packets. I took what they had and had to choke down my breakfast in my room!

Clean rooms, friendly staff, pet friendly. We stayed only one night on our way through to Texas. Loved that the hotel was pet friendly and very clean. Beds were very comfortable and room had it's own door to the yard area which made walking the dog very easy. Hotel was nice and quiet. Staff was very friendly and helpful. We will definitely be back.

I'm a WiFi engineer,and I measured the hotel WiFi. The hotel has the best commercial WiFi equipment, made by Cisco, and it was properly provisioned. The WiFi system can stream video to every room of the hotel. I measured 170 Mbps WiFi at the far edge of my room, and only needed 5 Mbps to stream video. Recently remodeled hotel felt new.

We stayed in a room with 2 Queen beds. One bed was so close to the opposite wall, we had difficulty accessing the bathroom. Prior to check out, I was questioned several times if I registered and paid the pet fee, upon check in. I did not appreciate the insinuation that I did not. I asked for a printed receipt, and there was hesitation in giving the receipt. I'm not sure why. The paid pet fee was specified on the receipt. The room was clean and the check in process was good.

None of the jet tubs work if that's why your getting a king size. You will be recommended not to use the jets because they leak but still charged the full price. I had to pay my pet deposit in cash even though I paid for the room with a card. Shady

Staying at the Best Western Sure Stay in Tulsa Oklahoma was definitely a rewarding experience! I was able to have a peaceful overnight stay! The Breakfast Selection was good! The coffee was delicious! Just a Wonderful time!

The staff are very friendly. The front desk/foyer is deceptive though. Very new and updated… super clean. Then you get to the hallway to your room and you begin to realize the rest was not as updated. My hallway had a slight odor to it… then I got to the room… the room smelled awful like really old musky mildew… old wet carpet smell. Their were snot boogers blown on the wall near the bed (not kidding) and the sitting chair looked like someone had either given birth or possible been murdered… it was disturbingly gross. The bed was a full size that felt like it was made from layers of plywood and it was set up with a king backboard and night stands fixed to the wall so you almost had to get out of the full size bed to reach the night stands. I will say the maids cleaned daily of you wished and the smell wasn't so bad after a can and a half of fabreez. They did have decent internet and surprisingly large 4k tvs. This was paid for by Melton Truck Lines for training otherwise I would have left the moment I saw the room and the smell… oh that smell.

Excellent Staff,Good complimentary services such as gym,laundry and breakfast no complaints there.The Rooms are really nice and the bath tubs are huge only thing that could be improved is the Mini-Fridges they turn off automatically sometimes.

Shower was broken, moldy bathroom walls. Security issue with the hallway entrance doors being broken so anyone can potentially come in. As a young women traveling alone I find that very alarming. Signs say no smoking but everything smells like cigarette smoke. Plus area seems kinda shady. The stay wasn't terrible but it definitely was a waste of money and would not book there again.

Honestly a nice place to stay. The rooms are nice and beds are comfortable. It's one of the best Best Western's that I've stayed in. The owners are awesome and are very helpful with any and everything that you may need.

Hotel is nice, pool was closed so that was a disappointment, Room is recently remodeled and very clean. Especially liked the door opening to the outside. Breakfast was a little more than the bags other hotels are offering so that was nice. Lady at the front desk very helpful

The property is worn and needs serious remodeling! The bedspread is stained and dirty. The gentleman who checked us in was very respectful, however, the woman who checked us out could take some lessons in customer service! She was so busy talking and laughing on the phone, I felt like I bothered her by asking for a copy of my receipt, which she refused to give me because I made the reservation with the National reservation desk! Which I have NEVER had happen before.

The jetted tub was broken and breakfast was disgusting. The biscuits were frozen and uncooked. There were no pastries. The sausage was cold and greasy. They were out of yogurt. The cereal was stale. Definitely not what I was expecting from a BW property.

Pleasantly surprised by the quality of this Best Western brand. Have stayed at many other Best Western Hotels and Surestay although more basic compares very favorably with the other levels and exceeds many other Hotel chains we have utilized.

Everything about my stay was satisfactory... up until right before I left and went to the lobby to get coffee during breakfast hours. There really was a poor selection and I ended up with cold disgusting coffee, a front desk employee that did nothing about it, Sunny D, and a biscuit. You delay me drinking coffee in the morning and you get a bad review. Fail. 2 stars because everything else was up to snuff... for what it's worth?

The place was alright for the price but not worth the stay. The pillows, the tub, and the breakfast left us not very satisfied. The pillows were very flat and small. The tub didn't drain for the shower. The jacuzzi jets didn't work which we really wanted to try out.

The bed was comfortable, the gravy for breakfast was very runny. Would stay again. The traffic was very bad to get in and out during rush hour. The staff was friendly and helpful. Could stand to put a few more towels in the rooms.

Every thing was very clean. Very helpful on check in. Didn't use any of the aminities. But pool towels were available if we needed them. Beds and pillows were comfortable. Easy access in and out to arrive or leave.

Had to put my vehicle in the shop for repairs this the only super 8 near by . the weather was turning bad and they would not give me a room until after 3 . Had to wait in the sitting area for 4 hrs . no hot water for my shower . breakfast was horrible the biscuits was as hard as a rock . ( the gravey couldn't soften them up ) Won't be back

Never heard neighbors. Enterance from room is in the interior. Bathroom seemed updated and clean. TV worked well. I didn't try the internet. Breakfast was typical but I was very happy about not hearing people all night which is typical for a cheap hotel. This was inexpensive and awesome. Also pet friendly $10 a dog which I always travel with my dogs.