SureStay Plus Hotel by Best Western Owasso Tulsa North, Owasso

We use Sure Stay Plus Hotel in Owasso for our employees when working in the area. The hotel staff are kind and attentive, the hotel is clean and no smoking. The rooms have been clean and the PRICE is excellent. The location is close to the airport and they offer a shuttle.

1) they did not come to make the room!!! :-( 2) terrible internet 3) water in bathroom doesn't drain :-( 4) shower poor water flow 5) having a kitchenet - but no idea what for, since there is no cup, no plate, not even a spoon, so how do they expect to cook or eat anything?!? 6) Breakfast is below poor.

pragnesh patel, General Manager at SureStay Plus Hotel By Best Western Owasso Tulsa North, responded to this review
Sorry for the inconvenience you faced during your stay. Thank you Nikki

This hotel stay caused us to forever boycott all Best Western hotels. The coffee maker had dried coffee grinds which showed that it had never been cleaned.The bathtubs were not cleaned, dirt on the shower walls and dark stains on the tub floor.They said it was no smoking rooms but they tried to hide the smoke smell with sickly fruit scented deodorizer to try and hide the smoke smell....it didn't work.The laundry facility was filthy and the washer didn't work....I had to call the front desk twice to help me get my laundry out of the washer,the lock would not unlock on the washer door.I ended up having to wring out my clothes and put them in the other washer.I ended up spending 4 hours washing 4 loads of laundry and spending $16.00.The walls were filthy and there was dirt all around the edges of the walls and the floor hadn't been cleaned at all! It was hard to get service as there was a bell at the front desk but I tried ringing twice and no one came.The smell was the worst.The whole place smelled like a dirty apartment that was using fruit scented deodorizer to cover up the smell...it didn't work,smelled terrible.The beds were awful to sleep on,didn't get much sleep.Never again will we ever step into a Best Western/Sure Stay Hotel.

pragnesh patel, General Manager at SureStay Plus Hotel By Best Western Owasso Tulsa North, responded to this review
Sorry for the inconvenience you face during your stay. Thank you

In contrast to some recent Best Western stays, this property was CLEAN (no science experiments growing in the shower - bonus points!). The room was comfortable and everything worked. They are ‘pet friendly' for an acceptable $15/night for our little dog. The staff was very friendly and accommodating. The “hot breakfast” only works if you count the waffle maker (yum) and toaster. All the rest was cold cereal, fruit and packaged pastries (it filled the hole but McDonalds is just up the street). But, again, the breakfast spot was CLEAN. The parking lot was well lit so we felt like it was safe to leave the truck overnight. The price was right and if we're ever back in the area, would definitely stay here again.

My entire stay at Sure Stay was like a home away from home experience!! Excellent Customer Service . The Hotel staff really cared about there guests. They even paid very close attention to sanitizing and cleaning the hotel rooms!!

We spent the night here before flying out early from Tulsa International. While there was a little bit of a drive, this hotel was a good choice for us. From a simple check-in process to a really clean room to an excellent price, we recommend Surestay!

Super clean, very accommodating, staff are very friendly. In a safe area, bed was comfortable, even smelled clean the staff allowed us to check in as early as possible because we had somewhere to go until midnight. Can't find friendlier people.

Amazing value for the quality. We have pretty much decided that this is the hotel of our choice when ever we are in this area. It, conveniently located next to the highway. The staff is always helpful and courteous. The rooms are large and clean. The bed is comfortable, the rooms are quiet. We generally sleep in so have not actually had the opportunity to try their breakfast offering. About the only downside for this hotel is the parking. It's barely enough especially when it's over half full with large dually trucks or folks who aren't mindful to park within the lines.

I chose this hotel because of the ratings and the free shuttle from the airport. I only needed a quick overnight stay. When I landed at the airport, I called Paul, and he was there within about 15 minutes in a car to pick me up. He was very personable, and helped with my luggage. Nikki at the front desk helped my with my quick check-in. They made sure I had everything I needed. The free breakfast was good, and Paul made sure I had a bottle of water to take with me on my journey. He took me back to the airport, and made sure I was happy with my stay. This hotel is a bit further from the airport, but it was definitely worth the few minutes drive to stay at a safe, clean hotel.

Carpets are nasty. Weird smell when you come in. The rooms smell bad and are stuffy. Our alarm clock came on with a static sound as we were going to bed. I turned it all the way down and this morning while getting up at 5:30 the static sound came on again. The stairwell smells like a barn. Entrance to the elevator had something nasty looking smeared on it. Breakfast bar isn't much. Hot water in the shower only gets warm. I won't be back.

pragnesh patel, General Manager at SureStay Plus Hotel by Best Western Owasso Tulsa North, responded to this review
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.