Best Western Plus Columbia River Hotel, Trail

Very well maintained property. Quiet well decorated room. Snowing heavily so we were very glad we had made the reservation in advance, given a late evening medical appointment at the Hospital. Awkward vehicle exit that would benefit from being marked/indicated, perhaps on a map at check in.

Brandon S, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi there, Thank you for reviewing your stay with us. We work hard to keep our property in good shape and hope we always exceed our guests' expectations. As we are on a slight hill exiting is a struggle being in a busy area, we will look into something that will help our guests exit safely. Hope to see you soon.

The staff was very helpful and the rooms were just what we needed. The breakfast was awesome we had just happen to need a room and we were suggested this place when we got there the staff was beyond helpful and made everything easy

Brandon S, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Brian, Thank you for your review. I'm pleased you enjoyed your stay with us, and that you had an awesome breakfast. I hope we see you again soon!

I have reviewed this hotel before and continue to be very happy with my frequent stays there. Staff are very friendly and helpful, rooms as really super-clean and downtown is just a short walk. Breakfast was available during the week and although the adjoining restaurant is a tad expensive it is well worth a visit for dinner, even just to absorb the atmosphere. Thoroughly recommend staying there.

Brandon S, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Norman, Thank you for your review. I like to this we are the lucky ones with guests like yourself who come to town to enjoy what our city has to offer. If every guest was like your I would probably have to pay to work here! Our hope we are able to enjoy your company here again soon!

No surprises . Decent sized . Comfortable bed . TV and electronic accommodation all worked well . Pleasant staff . Good location ( short walk to “downtown “ . Decent price ( at least in current climate ) . Decent sized bathroom , properly stocked .

Brandon S, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. I'm pleased you found the bed to be comfortable and that our team was pleasant. We are fortunate to be located in downtown Trail putting us close to a lot of what our city has to offer. I hope we see you again soon!

My room was was clean and quiet but no breakfast (grab and go doesn't count). First Best Western I've stayed in without a breakfast. I expected that for the price as well as the BW name. Part of the building is rented out to a liquor store.

Brandon S, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to write a review. Being a Best Western we do have a lot of important standards, like providing a clean and comfortable room. I appreciate your opinion on our current breakfast offer and we take all feedback into consideration when making choices on what is included with our rooms. For the liquor store in the hotel it is owned by the hotel and not a rented space. Thank you, and I hope you enjoy the rest of your summer!

Cleanest room I have ever experienced! Great friendly and welcoming staff! Great downtown location with easy access to the hospital as I was on a business trip. I will definitely stay again, and not hesitate to recommend this hotel for pleasure or business.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Melanie, Thank you for taking the time to review your stay. I'm pleased that you found our rooms to be clean as that is a top priority for us. We are quite lucky to be located in the heart of downtown Trail which does put us close to a lot of what our city has to offer. I hope we see you again soon!

We ended up having to take a different route home from Calgary due to forest fires. We really had no idea where to stay and were coming up on Trail, BC (Castlegar was one of the spots on fire). They had a Best Western Plus and figure normally Best Western's are consistent so we will just stay there. They charged us $184CAD for one night. It wasn't worth more than $100. It was gross. I think they knew how many forest fires were around and people being evacuated from the homes and they decided maximize on profit during this bad time for others. The front desk attendant looked to have needle marks on her arms, she was horrible to deal with and seemed skittish. Who we think would have been a manager yelling at her from a back room while we were checking in. So unprofessional. The lobby looked like it had been update and looked very nice. Once you got into the elevator and walked the halls you could tell it was upgraded on the cheap. The hotel had a funny smell once you got past the first floor. The rooms had been upgraded and looked nice but was nothing special. They claim the restaurant was closed for renos, but seemed to be just boarded up. They never updated their website to say it was closed. We watch a homeless man shoot up behind the building close to the liquor store (that was on the backside of the building and another one pooping outside the building somewhat close to our car. We did not feel safe leaving our belongings in the room when we went for dinner and did not feel good about leaving our car in the parking lot. AC unit barely ran and was very loud. They did offer us a bagged breakfast because of Covid they could not offer the normally breakfast. We passed because who knows who made it. Next time we will keep driving.

We'd stayed at this property before. Last time we loved the restaurant (especially the Bellinis) and enjoyed the hospitality and service at the complimentary breakfast. We arrived to find that the restaurant was closed and the complimentary breakfast was gone and replaced with an overpriced breakfast menu. Neither of these items were brought to our attention before we arrived. In addition, the heat in the room was too hot and didn't keep the room at the displayed temp. We were disappointed.

I stayed there over Christmas break to visit my family and it was lovely. It was so nice to see some friendly, familiar faces. Breanna at the desk was very welcoming upon arrival and Jason in the liquor store was such a sweetheart like always. Whenever I hear about my friends or family going to Trail I always recommend this location to stay at :)

Clean, comfortable, quiet. Great value. I was happy with everything except the bagged breakfast, but I assume that is a Covid requirement, so can't fault Best Western for it. I would stay here again for sure.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Jeremy, Thank you for taking the time to review your stay. I'm happy you enjoyed your stay and would come back again. I hope we see you again soon!

I really enjoyed the quality of housekeeping and guest room comfort of this hotel. Didn't like the snack bag that was offered as Grab-and-go breakfast and fitness room equipment. you could hear a little noise of highway but not to the point that disturb your sleep.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Amirr, Thank you for your review. We are located in downtown Trail, which has the benefit of putting us close to a lot of what our city offers, and means we get some traffic of course. But Trail is a pretty small town so it's not like we've ever got bumper to bumper traffic. Another bit of good news is that our restaurant is re-opening this week which we are hoping really provides a place that guests are happy to have in-house. I hope we see you again soon!

The Best Western Plus Columbia River Hotel was very convenient for our team when we played in the annual hockey tournament. The hotel was clean, warm and the staff very friendly and accommodating. There was a locked room to store hockey equipment. We would certainly recommend this hotel to anyone traveling to Trail for a hockey tournament or just a trip to visit this beautiful part of British Columbia.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Anguss, Thank you for your review. We are lucky to be so close to the Trail Memorial Centre, which always attracts team during hockey season. I'm pleased you enjoyed your time with us while you were in town to play the best game there is. I hope we see you again next season!

Great service, super clean, very comfy beds and best pillows ever. Forgot a cable in the room but maid ran out to our car as we were leaving to return it to us. Amazing. No one ever does that. So appreciated!

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Kaleden, Thank you for your review. I'm pleased you found the best to be comfortable along with the pillows. A lot of people seem to love the pillows and always ask to buy them. Housekeeping did find your charger and ran it down to catch you just in time. I saw that happen myself and it didn't surprise me at all as our housekeeping team is the hardest working part of the hotel. I hope we see you again soon!

This was our 2nd stay at this property and again we were not disappointed. It is refreshing to see that the Owner continues to invest in the two BW properties that he has in Trail. Covid-19 precautions are still being applied with no daily room cleaning but fresh towels and toiletries and provided when required. Room carpet had some stains but was clean (soles of slippers remained perfectly white). Attached restaurant is still closed but these are challenging times for the hotel industry. Bagged breakfasts are still being provided and each consists of a bottle of water, one orange juice, an apple, a muffin and a breakfast bar - much more than what another hotel provided of just one muffin.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Norman, It's always a pleasure to welcome you and your wife back to Trail. Guests like yourself are why I enjoy doing this job. Having people who come to Trail and enjoy the unique parts of our town is always fun. Housekeeping is always here, and ready to serve your needs, but currently with COVID protocols in place they only enter the room when required or requested to ensure your privacy and safety. For the restaurant I know our team is working to get things opened in a way that will serve guests great food in a way they can be sure is safe. I am looking forward to being able to recommend it once again as the place to eat in Trail! I look forward to seeing you again soon!

The grounds are beautiful. The room was on the 4th floor with a great view of The Bridge of the Gods, sunsets and of course theColumbia River. Breakfast was complimentary and fresh from the restaurant next door. Very clean, nice and functional room. Great night sleep.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We greatly appreciate you kind words, and we hope to see you again soon!

I was very disappointed with the room. Service was good but the room felt drab and dingy. There were still CFL bulbs, so drab warm lighting and the carpet was stained throughout giving a feeling of an older unkempt hotel maybe a fresh coat of paint throughout but that does not change the fact that with nearly 2 years of fewer that normal guests due to the Pandemic there is NO EXCUSE for the carpet in a room to be so very filthy. I would not choose to stay there again and would not recommended it to another

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We value every guest that stays with us which is why we place the highest importance on our housekeeping. Each morning I usually get more feedback about how clean the rooms are than anything else. Because we think every guest deserves a clean place to stay we like to make sure our rooms stay in the best condition possible so we had our carpets professionally cleaned last week, and we even repainted the entire building top to bottom which I'm quite pleased to say looks great in my estimation. We aim to please as many guests as we can, and would be happy to work with you on another nights stay here with us or another great Best Western in the area that might fit better with your needs. Thank you, and please stay safe out there.

Stayed for only one night. Chose because the hotel is close to downtown and we have always had good luck with BW hotels. Check-in was straightforward. Parking right in front of the hotel. The room was clean and well supplied however the carpet was worn and stained and hopefully will be replaced in the not too distant future. There was little view (just of the local main drag through town). Even though it was on the main route through town it was not overly noisey. The beds were comfortable. The bathroom was upgraded and very nice. There was a "grab and go" breakfast that was pretty minimal but understandable in these times. The location was very good - a short walk to downtown (however, downtown does not have a lot of services etc). All in all, we enjoyed our stay.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Ed, Thank you for your review. I'm pleased you found the room to be comfortable and the washroom well appointed. I am looking forward to our restaurant re-opening so we can resume our typical offerings. We are located in the heart of downtown Trail, and we are lucky to be as it does put us close to what there is in our town. A few new places are opening us, soon hopefully, as I know everyone is looking forward to when things get back to a more normal pace of life. I hope we see you again soon!

Trail Best Western Hotel was a perfect central location from Medicine Hat, Alberta to Surrey, BC for lodging overnight. Staying there overnight was excellent to rest, sleep on the very good bed, drive through Trial with curosity, and pass by an array of interesting older buildings on the highway.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Gregory, Thank you for your review. We are very pleased to hear you enjoyed your stay with us on your trip. Trail has a lot of rich history and I am glad you were able to enjoy some of it along your trip. We hope to welcome you back again sometime in the near future. Warmest regards.

Stayed at the Best Western Plus. Great location, Super nice rooms. As always the staff is very polite and professional. The rate was reasonable. Not big on the grab and go breakfast. I would suggest a voucher for breakfast at a local restaurant

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi John, Thank you for taking the time to review your stay. I greatly appreciate your kind review and especially the parts about our staff as we always do our best to be welcoming to our guests. We are doing the grab and go bags at the moment, and are looking forward to when we are able to change things up again and provide a different offer when it becomes possible again. I hope we see you again soon.

Great Hotel! Great Service! Lovely Room! I expect a restful and relaxing experience and my visit to the Best Western Plus Columbia River Hotel did not disappoint. The staff are always friendly, accommodating and helpful.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to review you stay with us. We greatly appreciate it when guests share their experience. The front desk team works hard to make sure our guests feel welcomed the moment you walk through the door. Our housekeeping team too does such a good job they make it easy of the front desk knowing that we are giving guests a clean and comfortable place to stay. I hope we see you again soon!

We have stayed at this hotel at this time every year for the past several years and have been happy with the facility. However things have changed and not all to do with covid. The building was pretty well shut down as we were told due to "construction". This meant no washrooms on the main floor so if you needed a washroom it was up to your room on the 4th floor like some of us were. The usual excellent breakfast is now an anemic bag lunch, understandably due to the pandemic. As a partner with BCAA we were not offered a discount. Best Western promotion of a $20 gift certificate was not offered either. On checking in one of the rooms was not made up so we had to be reassigned. Despite these shortfalls the hotel would not budge on the rate. We stayed the previous night in a motel in Kaslo for less than have of the cost of the room at BW. The air conditioner there was just as efficient and much quieter, there was shampoo and conditioner in the bathroom not empty little bottles and the TP was better quality. Fair to say that next year and booking six rooms we will be seeking other accommodation.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to review your stay. I do recall checking in your whole group at the front desk, and yes you guys do come in every year as far as I can tell. During the pandemic we have worked hard to make sure we remained open in a manner that is safe for our guests, for our staff, and in a way that we can be sure our guests know their room is clean. This has meant our housekeeping has literally doubled the amount of time they can take to clean a room (which I don't expect guests to know, but I felt it was worth sharing here). I reviewed the rates for your group and I can see we had you in at our VIP rate, which is lower than any other discount we had at that time including BCAA. This lower rate saved your group about $20 each compared to the BCAA rate, and about $50 compared to the standard rate. For our breakfast we have switched to a breakfast to go bag, which we think was the safe choice as a self-serve breakfast bar we had wasn't something we felt was the right choice during a pandemic. Our restaurant is currently under construction with painting happening, new heating/cooling going in, and even some equipment in the kitchen too. Calling it “construction” is pretty funny I will admit. I am greatly looking forward to when we can finally start showing the results of the work in our restaurant. The good news is that our hotel is located in downtown Trail and within a few blocks of several dining options so no guests will ever go hungry. For all Best Western promotions such as gift cards being earned, those are given out by the Best Western Rewards department and not individual hotels. The current promotions gives Rewards members a $20 gift card for each night you stay from May 17 to September 6 this year to a maximum of $100. The gift cards are typically sent via e-mail 1-2 weeks after check-out. I hope that information helps. We are looking forward to the time we are able to fully open all of our services in a safe and effective manner. Thank you.

With the pandemic still ongoing and in effect, much of the services at the hotel were closed. The lounge/bar... closed. Complimentary breakfast... altered to a paper bag with a granola bar, juice box, apple, and a stale danish. I would have been less offended if nothing was offered at all. Because of this, I would have expected the rates to have been reflected positively. Nope... $160/night after taxes. The night previous we literally paid half that in another town and received more and better. As for the rest of the experience, the room was very large and spacious with a king bed, HD tv (too small for the size of the wall and room), and all other amenities and comps associated with a hotel of this calibre. My room faced the highway (even numbered room) and the large commercial vehicles like to take a run up the hill; the noise is quite noticeable. I would recommend an odd numbered room on the other side; perhaps a less rude awakening. Service was pleasant and professional. Property was clean and Covid-19 protocols were in place. The elevator worked to every floor except mine (2nd); not a big deal. The stairs were convenient and faster that waiting for the elevator that did not work properly. I did notice that in the elevator there was a sign attesting to the fact that this Best Western rated highly according to Trip Advisor... except there was a big typo on the sign. Amusing... Anyway, a generally pleasant stay... I just cannot understand how they justify charging what they do given what they do not offer. 2 stars.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Neil, Thank you for taking the time to write your review. We always appreciate the feedback. We have taken this time to do some work on our lounge, both on our main floor, and back of house as well. I'm hoping that we finish the work soon and can get back to our pre-covid offerings as I know a lot of people are missing it right now. Being located on the highway it is possible to hear cars driving by, but typically at night it gets pretty quiet as we are still a fairly small town. For our rates, we have worked hard to keep them as low as possible even with our high demand during the warmer months. Right now we are quite busy with groups just like yours, as well as a lot of guests who are in town to work as Trail is growing and always seems to have a few projects on the go. I hope we see you again once things open up fully! Thank you.

We arrived in Trail for a four-night stay as I had a work assignment which ended up running to 16 days. Room location was exactly as requested and there was a hand written note in the Room written by Brandon (Director of Guest Services) welcoming us to the hotel – a very nice touch. It would appear that the Hotel and Rooms have recently been redecorated and refitted with good quality furnishings and it is refreshing to see the Owner's ongoing and continued investment in the property. Everything was clean and fresh. Adjoining Hotel Restaurant was still closed due to the pandemic but believe should be reopening in the not-too-distant future. Due to work ended up staying 16 nights and everybody that we met from Brandon, to the front desk staff to housekeeping were exceptionally pleasant, helpful and knowledgeable about this regional location. We will stay at this location again and sincerely recommend it to others. Couple of minor recommendations: 1. There are no microwaves in the Rooms but it you advise the front desk then they will arrange as soon as they can – if you are arriving late suggest that you phone in advance of arrival if you need one in place the same night; 2. Exit to the main road is on a blind corner, particularly if you are heading East. Suggest that you go round the building and exit via the McDonalds parking lot, which has traffic lights to assist.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Mr. Ford! Thank you for taking the time to write a review. I greatly appreciate it. Guests like you make my job a pleasure. I enjoyed seeing you guys each day during your stay, and having conversations when possible. Your tips fit nicely, and I personally always use that exit as it really make things simple when heading east as you so clearly put it. I really hope we get to see you again, for work or otherwise. Thank you!

Comfortable older property in extremely convenient downtown location. Plenty of parking. 24 hour desk, professional and friendly staff. Very clean room and common spaces / lobby. Restaurant closed due to Covid, unfortunately.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Adam, Thank you for your review. We are happy to hear your enjoyed your stay with us and found everything to be clean and comfortable. The location is something we are very pleased that it works great for just about everyone. Thanks again for the review and staying with us. I hope we can see you back again soon. -Guest Relations Manager-

I came to the area for work and the Best Western Plus Columbia was recommended to me by a colleague. From the first phone call to the time I had to leave the staff was an absolute joy and made me feel right at home. I was very impressed with the cleanliness of the rooms and the assistance provided by the staff. The rooms are spacious and allowed for me to do my office work in. The coffee machine provided in the room helped get me through some long long days of work! I hope I get a chance soon to go back and visit that beautiful area just so I can stay a few more nights at the hotel. Thank you!

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Tiffany, Thank you for your review. We are very pleased to hear your enjoyed your stay with us. Cleanliness is very important to us, I am glad your found it so. The comments about our staff are very meaningful. Thank you for staying with us and leaving such a great review. I hope we can welcome you back again in the near future. -Guest Relations Manager-

When we went to leave there was a homeless person sleeping outside the front door. That person proceeded to get up and than followed my husband as he left threatening him. Around half an hour before this another party that we were travelling with was also Uncomfortable when leaving as he was staring at their young daughter and acting strangely. When my husband approached front desk they responded with, "There is nothing they can do! They've called cops in the past and they don't do anything!"

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Nica, Thank you for taking the time to submit a review. Our hotel has 24 hour security service to handle any situation that may come up, and has been in place for longer than I've worked here (and I've been with the hotel for 15 years). I apologize that our front desk team did not properly communicate this to you as we often keep security discreet to ensure we don't disturb our in-house guests. I would greatly appreciate a chance to speak with you as I can't see when you were in our city to be able to look into your stay directly. Please reach out during the weekday mornings with a call, or even an email if that fits for you. Thank you for the information as we always appreciate the opportunity to continue to improve our guest experience.

It is never a bad experience at the Best Western Columbia River Hotel. They provide excellent service and keep their establishment in pristine condition. They recently went above and beyond and hosted a private dinner party for me, which was a fantastic experience. The food was unbelievably delicious and the service was excellent. I would always recommend this accommodation.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi Martin, Thank you for your review. I'm happy to hear you enjoyed your time with us in Trail and that your event went well. That's always the plan of course, and when plans come together it feels great. I hope we see you again soon!

I am a local person whom stayed at this hotel after a medical procedure in the hospital. I am very disappointed with the Best Wester+ in Trail BC. There was no Coffee/Tea machine, you have to pay extra for a Microwave and the Fridge was Turned Off. After just being under anesthetic for a medical procedure the heat in the room was unbearable and I had to fumble with the heater to turn it off. I do not recommend this hotel to travelers.

Brandon Schroth, Guest Services / Front Office at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you leaving a review. I'm sorry to hear that your expectations were missed. I would like to ensure you, that in line with Best Western standards, every guestroom is equipped with a coffee/tea maker for your convenience. Due to winter in the Kootenay's our guest rooms are kept at 65 degrees. If there is anything we can do for you please reach out direct to me at the hotel and I would be happy to discuss further. I would like thank you for staying with us and supporting local and we hope to exceed your expectations in the future.

Stayed for one night while in Trail on business. Location was exceptionally clean and the room was spotless. Staff were friendly and efficient, with my free night coupon being honoured and processed quickly. Stayed in 217 king room and it was comfortable and unless I am mistaken the rooms have been renovated recently? They are in very good shape. Wifi was mediocre and the restaurant is closed which is understandable. All in all I would return and recommend.

G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
HI, Thank you for your review. We are very pleased to hear you found the rooms spotless and the location worked well for you. Yes you are correct the rooms have undergone a renovation recently witch we think turned out quite well. Thank you for staying with us and I hope we can welcome you back again in the near future.

room was very clean, internet was lightning fast and bed gave me a very good sleep. Location in Trail allowed me see many customers quickly and with great profit, as well as many close amenities like shops and services always a bonus. Columbia River Hotel is 5 star in my books

G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. Clean and comfortable is always our aim for our guests. Having good internet is always important and is why we have wifi and wired to cover all of the options. We are quite lucky to be located in the heart of downtown Trail, and I'm happy you took advantage of it. I hope we see you again soon! But if we don't, Merry Christmas! Guest Relations Manager

Booked online and choose this hotel because the pub was attached and free breaky. Upon arrival we find out the pub is closed the spa is closed. We stayed 2 nights and our room overlooked the pub roof and the A/C unit. REALLY the hotel was not full

G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Velma, Thank you for your review. During this time we have moved to providing a grab-n-go breakfast bag as we want to do our part to keep our guests, and employees, safe. During this time we are focused on providing a clean and comfortable stay which takes quite a lot of coordination and effort, especially when it comes to our team in housekeeping who work harder than anyone I know. I can understand it is a tough time not having all the typical extras in the form of the restaurant, which we are still working towards reopening when we feel we can do it safely for both our guests and employees alike. Thank you for your patience and understanding during this time. Guest Relations Manager

i have stayed at several best western plus hotels & this hotel is not worthy of being a "plus" status hotel. appliances in the room kept us awake through the night every time they cycled on. the actual price we paid for the night was more than what was quoted on the phone even after i was told that it would be adjusted to original quote.

G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. I would be more than happy to review your booking with you if you wish. Just reach out to the hotel front desk manager and we can look at it together. I hope to hear from you soon. Thank you.

Stayed here again while in Trail for business, as it is my go to Hotel of Choice. Even with the Covid-19 restrictions in place this hotel is clean comfortable and a great caring happy to see you staff, even at 2M ( 6ft apart ) social distancing rules. Breakfast area and lounge were not open during my stay, understandably. They still offered a very simple bag breakfast ( no hot items ) fruit, granola bar, muffin, bottled water. Unprecedented times for sure , but still stand out service! Thanks for that.

G L, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Thanks for taking the time to review us. Unprecedented times for sure, but we're very pleased to hear you enjoyed your stay and our warm but socially distant service! We hope to welcome you back to the City of Trail soon. Warm regards

We had a lovely stay at a very modern, clean hotel in Trail. The staff was top notch with genuine smiles and offers of services. The water pressure in the taps was abundant and the icy cold water out of the taps, delicious. The breakfast was as per usual, but the coffee was delicious and the staff there, more than delightful. All rooms and hallways and eating areas were spotless. Blue ribbon hotel.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. I'm happy you found the hotel to be clean and modern as we did update our rooms quite recently. For our breakfast we want to add value for our guests, and provide them with something to help start off their day on the right foot and it looks like it did just that for you. I think our housekeeping, and maintenance, teams are really on the ball and they make my job at the front desk that much easier. I hope we see you again soon!

Check in and hospitality are awesome. Definitely an older hotel remodelled and they did a great job. Very impressed and we felt safe and comfortable. Price was decent and the amenities in close proximity were very good.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. Your comment about our hospitality is greatly appreciated. I think we have a great team at the front desk, and it shows in the review we get. We did an update for all of our rooms recently and I think it paid off as quite a few guests have noticed and have expressed sentiments similar to yours. We also feature security onsite which I think really helps our guests feel safe as you have described. Being in the middle of town helps and does put us in walking distance to a lot of what our city has to offer. I hope we see you again soon!

Nothing was really how it should be, lousy Wi Fi, Small room, several equipment problems, very little accomodation from the desk, no coffee in the lobby,strict aderence to breafast ends at 9 AM sharp !!!, vrey few food options for a weary traveler unless you are a McDonalds fan which is next door, all this for not a very cheap price in the off season, we stay at a lot of BW hotels, this one was the worst

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Dennis, Thank you for your review. I'm sorry we didn't meet your expectations. For any issues with our WiFi we do follow the Best Western standard and have 24 hour tech support, as well as two internet providers to make sure we can provide good service to our guests. Our current breakfast hours are 6-9am during the weekdays, and 7-10am on weekends. We do close up at those times, but if a guest is still in when closing time comes they would never force you to leave. Being in our downtown location we are close to several dining options, and we are quite happy to be. Thank you.

Really enjoyed the great staff, quiet room, and very comfortable mattress. The gift basket that was left for me on Christmas Day was a great touch to say thanks for staying with us on Christmas Eve. Awesome touch to a business trip on a holiday. Very thoughtful staff.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. Our beds are one of the most complimented things here, along with our housekeeping and our pillows since they are so comfortable and people are always trying to buy them. We did put out baskets for the guests who were in house for Christmas morning. We think everyone should have something to open on that day. I hope we see you another time.

The room was very comfortable and modern. It was everything I've come to expect from a Best Western Plus. The service sets this hotel apart from others of the same quality. From check in to check out you were made to feel like someone special and a wanted guest. The hot breakfast was very good but the server was exceptional. We received an extra bag with fresh fruit and water at check in, due to being a Best Western rewards member which we appreciated. Hotel was centrally located and parking was convenient. Cost was reasonable considering the quality and service.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Kathleen, Thank you for your review. I'm extremely pleased that you enjoyed your stay here. We recently updated our rooms, and it feels good when guests notice. We try to live upto the Best Western Plus name in what we offer, and the service we provide. I have been at this front desk for a long time, and I think our current team is the best we've had. For our breakfast we try to provide a good value and a wide selection of options to make sure there is something for everyone. We are lucky to be located in the downtown core of Trail, which puts us right in the middle of things. It's a great location to make it walking distance to anything downtown, and even the arena on Smokies game nights! I hope we see you again soon!

Excellent service! Everyone at the breakfast buffet, and front counter, were incredible and so helpful. In particular, one gentleman (I'm sorry I can't remember your name!) went above and beyond. He saw we were traveling with small children and brought some breakfast items to the table for us. He also brought out fruit and waters as we were packing up our truck to head home! He was SO KIND! I highly recommend this Best Western, not only for the 5-star service, but also for the location - it's really close to everything! Thank you for making our trip so memorable!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Kristen, Thank you for your review. Wow.....this is really amazing. I'm so excited to see a review like this pointing our the service you experienced. I've found a lot of people are willing to quickly point out an issue they have had and shout it from the roof tops, but less so when someone here really makes their stay a great one. I truly hope we see you again, and soon!

This hotel is not particularly impressive from the outside. However the interior is completely updated and very nicely done. Our room was spotlessly clean with comfortable beds. Each staff member we encountered was cheerful and friendly. The location is an easy walk to the main business district in Trail. My only criticisms would be the very small bathroom which lacked an exhaust fan and the fact the the breakfast bar was not quite as extensive and fresh as those in comparable hotels.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. I find your mention of our interior being a bit of a surprise to be quite common. A lot of work has gone into updating our rooms in particular in the last few month we basically replaced almost everything in each room. We want to make sure our guests are comfortable and our rooms are updated with things our guests expect like having multiple usb plugs on each side table. As a protection against the forgetful, our washroom are equipped with a 24 hour constant flow system that is always replacing the air in the washrooms, which means you don't have a control over the bathroom fan but it is always working. I hope we see you again soon!

Convenient access with lots of parking. Easy walk into downtown. Hotel and the rooms nicely appointed and they've tried to keep some of the older hotel charm. Great beds and amenities. Super fast wifi. Great staff especially in the breakfast area. The breakfast staff were amazing. Always asking if you needed anything or if you needed to find something. The one thing that could be improved is the quality of breakfast items. Its pretty standard processed hot items unlike some of the other bw properties I've stayed at.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We are lucky to be located in the heart of downtown Trail which puts us close to everything here. Trail has a rich history and we like to think we are a part of it with the hotel having been here for quite some time. Our breakfast team is great, and does their best to make sure guests start of the day on the right foot. We are always looking at what we offer and considering changes, like the sausages which I think got way better when we switched to a new style a few months ago. I hope we see you again soon!

Stayed at the best western from the 27th December through to the 9th 2018/19 lovely hotel very comfortable beds and breakfast that was very good . Most of the staff were very nice and helpful. And a hot tub and gym in same room separated by a sliding door. Hotel not far from eating facilities MacDonald's a few Italian European restaurants quite close . And a supermarket within walking distance. Now the downsides wifi was terrible I was skiing in red mountain and the fact I didn't have a car meant that I had to use public transport which in and around new year was only a couple of times a day . I didn't have a lift pass so just paid on a day to day basis . Tickets skiing in red are reasonably expensive $100 + per day the desk staff informed me the day I was leaving that they did discounted tickets . Thanks for telling me.? . Trail is an industrial town with the smelting works right behind the hotel . Or even behind the whole town it's massive. So not really a ski town like rossland . when I do come back I will probably stay in rossland just for convenience to the ski hill. Really liked the hotel but although it's just a few miles from rossland it's far enough to be a nuisance to get there.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We did have ski & stay packages last season for sure. I'm sorry our team didn't let you know about our discounted ski packages. Even being the next town over we do get our share of guests coming in to ski, and we try to let them know about our packages even if they don't request it, but we can make mistakes and miss it. I don't recommend coming into town without a vehicle in the summer as the transit system doesn't always cover everything you would need. There is a ski shuttle that runs which is the best option. I hope we see you another time.

Stayed in a business trip and it was a nicely oriented hotel. Very clean and good desk service. Conveniently located Very close to downtown amenities. decent restaurant on site and a liquor store conveniently located below.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We are lucky to be located in the heart of downtown Trail. We recently redid the furniture in all of our rooms, and are just awaiting the official photographer to come in so we can share it with everyone. I think the new furniture both increased the usable space in every room. I'm happy that you had a chance to try out Foxy's, and our liquor store Frosty's. I hope we see you again soon!

We headed the for a birthday weekend and stayed for 2 nights! The location being right in town was awesome for walking to and from restaurants and coffee shops! The hotel staff were really good and friendly! The room was clean, the bathroom was clean and we loved the mattress!! The air conditioner worked like a charm and I love the fan option on the unit!! There is a fantastic restaurant attached to the hotel that we went to and were super happy with the experience! The place also has a beer and wine store which was perfect after our long drive to Trail! No need to go looking for beers! The only concerns which are small were, the bathroom is a bit small for two people at one time with the counter space being limited and the only other small thing is the tv, although we got tv it was a bit of a blurry picture... Would I stay again...you bet!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Ryan, Thank you for your review. We are fortunate to be located in the heart of downtown Trail, putting us in walking distance to a lot of what is offered just as you mentioned. Thank you for specifically calling out our front desk team. Having individual AC in each room is a must I think, and I'm glad you enjoyed it. I hope we see you again soon!

Stayed one night on our way from BC to Alberta on Crowsnest Highway. The hotel is located with good access to highways 3 and 22 and with ample outside parking. Friendly staff at the front desk and check-in was swift and efficient. The proximity to the highway and heavy traffic may be an issue if you are a light sleeper. The hotel is not new and soundproofing not up to the newest standards. Our room was spacious and reasonably clean, and with all the amenities you would expect. Our room did not have a hairdryer, but we called the front desk and we got one within minutes. The included breakfast was okay, but nothing special. For a BW Plus, we had expected a better breakfast.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We are right in the heart of downtown Trail, close to the two major highways you mentioned, and also within walking distance to everything offered downtown too. It does come with some traffic, but at night it tends to die down quite a bit since Trail isn't a huge metropolis. It looks like the hair dryer from your room was damaged and they didn't replace it, which is completely our fault, but thank you for noticing it so it could be replaced. We have added to our breakfast to try to offer something for everyone but it is something we will always be in the process of potentially changing. I hope we see you again soon!

Returned to this hotel after 50 years! This was the most enjoyable stay. All the staff were friendly, professional and helpful. The complimentary breakfast was very good and the hotel's restaurant (Foxy's) was excellent. Will definitely come back to stay at this hotel again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Russ, Thank you for your review. The pleasure was all ours. It was a treat to finally meet you after our previous correspondence. Seeing a couple come in after 50 years together really makes me look forward to one day getting to that mark myself. It was great to be a part of your story. I hope we see you again soon!

Nice staff members, dated rooms, but there isn't much to chose from in this area. There is a busy/bar restaurant adjacent to the site for food. It was really hot when I was there and the AC was loud and bothersome.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Kelleyanne, Thank you for your review. I must say I am surprised at the mention of dated rooms as we just completely replaced all of the furniture a few weeks ago. We are just waiting for the photographers to come soon and fully update our online photos to match our new look. For the air conditioning each room does have it's own unit so guests can control the temperature in their room independent of the rest of the hotel, but it means you will hear it working to keep your room cool during the summer months. We did just have a bit of a spike up to about 38-39 C at the end of last week which did tend to keep the air conditioning on longer than usual. I hope we see you again soon!

after an arduous, stressful day driving through the mountains where the previous day's driving (Vancouver-Osoyoos) had proved in no uncertain terms that prairie driving was definitely their forte and mountain driving definitely not (apologies to anyone driving behind us), and that this day's driving, Osoyoos-Trail, confirmed their theory once again (apologies all around). Directions to the hotel given by the relatives these 2 were to visit in Trail were as such: "you'll see it as you drive into town", which they did as they passed it ..... they'd made the error of using their prairie perspective of "drive into town" which is done on a very flat road, whereas this drive was down a steep decline while with a lot of curves, again, proving mountain driving not their forte. In any case, upon arrival at this hotel they (besides wanting to kiss the ground) were greeted by very friendly staff, and then delighted with their room. It was sooooo clean, even the tv remote control was "new" as it came in its own wrapper; and such lovely details like a full length mirror on the bathroom door, fluffy towels, a fabric shower curtain, even a heat lamp in the bathroom, nice carpet, and then the bed, so comfortable for these 2 weary birds. Provided just the right amount of rest, recuperation and recovery these 2 needed to face yet another day of up down over around and through another bunch of mountains as they made their way home (also proving that maybe next time they're in Trail, being of the bird family, they should fly....)

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Rejuvenate, We enjoyed reading going on the narrative journey you provided in your exceptionally creative review of the Best Western Plus Columbia River Hotel. We are well aware of the difficulty inherent in navigating our mountain roads, and we're glad you arrived with us safely. We're ecstatic to hear that we exceeded your expectations and succeeded in providing you with the environment necessary to allow for your rejuvenation. Thank you for your kind words towards our staff. We pride ourselves in the quality of people that work here, and love to hear from our guests about that. We hope you choose to stop by again, possibly for longer, and take advantage of our excellent Stay and Play golf package. Guest Relations Manager

We have stayed here previously, but this time we lucked out and got a refurbished room, in fact, we were told we were the first guests to use the "new" room. It smelled new when first walking in. It was fabulous. The hotel was always neat and orderly, but this time was over the moon.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We have been getting a lot of feedback about the new rooms that is very much like yours. I'm very happy with how they look, and can't wait to get the photographer in here so we can properly share it with everyone. I hope we see you again soon!

On a 2 night stay, we were required to move after the first night. No help from staff, my husband was to go into surgery that afternoon and had to move and repack all our belongings to another floor, very upsetting. I had gone out shopping that morning to give my husband some rest before he went in for surgery that afternoon. No staff advised me that we would have to move, I would have stayed to help repack and move our belongings to another floor.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. I apologize for the inconvenience. I do specifically recall you as I was the one who contacted you about the move. I did offer to help with it, but was turned down. We had a lot of extra hands on deck that day moving our new furniture in, and they were also here to help any guests who might need it. We are always here to help our guests.

Stayed for 2 nights recently at Best Western in Trail. Staff working there always went out of their way to make your stay as comfortable as possible. Breakfast Buffet was an added bonus. Would definitely stay here when next time in town.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Amar, Thank you for your review. Our team here has a goal of making your time in Trail the best it can be, and to provide a home away from home. I've found our breakfast team has been working very hard to serve our guests and get their day started off on the right foot. I hope we see you again soon!

Good price. Lovely people. Comfortable stay. Room was nice and clean. Breakfast buffet in the morning was included. It was well stocked, and had a nice assortment of items. The gentleman who was going around, making sure everything was ok, was very nice. We were only able to stay one night, but we wish we could have stayed longer. Side note: The hotel has a restaurant attached to it, which was good as well. And a liqueur store, if needed. Having said that, it was still a peaceful environment :)

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Nera, Thank you for your review. Clean and comfortable is one of our top aims here. I'm pleased it came across. Our breakfast has been improved recently, when we doubled the amount of hot items on offer. We are lucky to have our in-house restaurant, Foxy's, which is helmed by our Red Seal Chef. I hope we see you again soon!

The staff at the Columbia River were great, very helpful and friendly. We had excellent service from AJ for the morning breakfast. Very helpful making sure everyone was taken care of. Rooms were nice. Thanks!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. Having our staff mentioned specifically is the best compliment we can get. It's harder to find good people that it is to have a nicer hotel. I hope we see you again soon!

The hotel is set up for tourists and business visitors but mainly for business or trades people working in the local area of Trail. I pre-ordered gluten free breakfast options via email before I arrived at the hotel. On my first morning A.J. presented me with gluten-free oats, dried fruits, chia seeds, yoghurt and gluten free bread, which usually I avoid but it was very nice toasted. Eggs are always available. I was very pleased with the food and Christine and A.J are super attentive. Many thanks to them. All staff from receptionists to housekeeping were amenable and so helpful. Overall it was a very nice stay.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. The credit goes to you for giving us advance notice. Any time we get notice it is always greatly appreciated. It was our pleasure to do what we could to make your stay more enjoyable. I hope we see you again soon!

The room was very clean and very comfortable bed. Breakfast was wonderful with an assortment of choices . It was very quiet and pleasant. Everyone was very friendly. We have no complaints at all. Do stay here!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. You've nailed exactly what we aim for, clean and comfortable. We also try to make sure we have something for everyone with our breakfast since we host a wide variety of guests here for all kinds of reasons. Our team here is always working to make our guests feel like this is their home away from home. I hope we see you again soon!

Trail is a good hub for activities around the area. The city on its own is nice, bute not too remarkable. The brewery is good, though. The BW is primarily a business hotel with nice, clean rooms and free parking. The breakfast ist good, the service provided (especially by AJ - thanks!) ist exceptional.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We always appreciate feedback since it allows us to keep in touch with our guests needs. We want to provide clean and comfortable room that make our guests feel like this is their home away from home. We are in the heart of Trail which makes it simple for our business guests to get to work, or enjoy a beer at the end of the day. I hope we see you again soon!

Be sure to pack some ear plugs! The air conditioner is so noisy!! Either it's too cold or too hot, no sleep due to this. Bed was comfy enough and a nice mix of pillows. Coffee station/water in the lobby. Nice menu options at their restaurant.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. I'm happy to hear you found our beds to be comfortable. I get a lot of compliments for our beds at the front desk here, and even the pillows too. Sorry if the air conditioner was louder than expected. It is the price we pay for the comfort of cool air during the summer months. It also looks like you enjoyed your breakfast in house which is great since we have put work into making sure there is something for everyone. Our lounge too is a nice place to get quality food prepared by our team in the kitchen that is headed by our Red Seal chef. I hope we see you again soon!

A.J working in the Breakfast room every morning was a delight to see and talk with. He constantly went out of his way to appease any and everyone that came into the breakfast room every morning. It was a total pleasure seeing him everyday.. :-)

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Peter, Thank you for your review. We are pleased to have AJ as a part of our team. He does his best to bring a smile to our guests faces each morning. It can be tough for some to wake up with a smile but he makes it look easy! I hope we see you again soon!

Pretty good free breakfast attended by the most helpful and pleasant staff ever! They insist upon serving you as best they can despite the buffet setup. Big smiles too. And here are the rest of my minimum characters.

Stayed at a number of Best Western locations on a recent road trip and this location earned my #1 award. The breakfast eating area was very well organized and felt like a restaurant...complete with staff checking at our table to ensure everything was OK. Small things like an air conditioning unit in the hallway to keep the temperature balanced. The room was a typical layout but the fit and finish was very well done...even when compared to the competition. Strong recommendation for this location.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for such a great review of your stay with us. Our aim is to provide a clean, comfortable and welcoming hotel. Having really good air conditioning is really important for us since it gets quite warm here in the summer, including units in the hallways to make sure it's always comfortable. For our rooms, we are always working to make sure that they are both maintained and updated. I hope we see you again soon!

My Daughter and I came to Trail to visit my mom for a couple of days. The service at this hotel was great and love the location. The rooms were very clean and beds comfortable. I have to give a BIG shout out to Christie and AJ at the breakfast bar. The moment my daughter and I entered the restaurant Christie was there and greeted us with a smile. We tried to make a waffle, but the machine was acting up, Christie said don't worry I will get that and made us waffles and made sure my coffee was topped up. They have a great hot selection for breakfast and so much more. Christie went above and beyond to make sure we got what we wanted, Thank you Christie for making our trip so enjoyable !!. Our last day there we got to meet AJ and his smile is contagious, such a nice friendly young man. We are looking forward to coming back :)

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for reviewing your stay with us. I'm really happy to hear that you enjoyed your time in Trail. Clean and comfortable is exactly what we are aiming for so it is nice to see it work as intended. Christie & AJ are a great part of our team and are always good for a friendly smile and maybe even a chuckle or two in the morning. We look froward to see you again as well!

We had a really nice stay here, if only one night. We were able to walk to town and have a look around. Our room was quiet, clean and comfortable. Most of all the staff go out of their way to make you welcome and take care of anything. The spa was a nice bonus too... YMMV

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to review your stay with us. Clean, comfortable and quiet. That's the motto we strive for every single day. We also aim to make our guests feel like they are in their home away from home. I hope we see you again soon!

AJ Christie provides a great service in the breakfast area. He always has a friendly smile and is happy to assist with any of your requests. Hotel is clean and the front desk is friendly and is close to all amenities in the Trail area.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Wannetta, Thank you for reviewing you stay with us. I'm very happy to hear that you got great service from AJ & Christie. They are quite the team. Our front desk crew as well really does our best to make our guests feel welcomed. Then you come to our housekeeping, which honestly I have never seen such a hardworking group in my life. Our location in the heart of Trail is a bonus for sure, and makes walking around town an easy thing. I hope we see you again soon!

Great location beside arena and walking distance to downtown restaurants and stores of Trail. The on site beer and wine store is a plus. On site pub has extremely expensive food if not there at happy hour. Had a good steak frites at happy hour for $21. It is $42 at regular times! Rooms were clean. Good larger size fridge and microwave. Staff are very friendly and accomodating. Room rate was expensive for quality you get. They jacked up the prices as girls pee wee rep provincial championship was happening all weekend. Would consider staying here again if had to go to trail for another hockey tournament. The included breakfast is garbage basically. No bacon, some crummy sausages and crummy scrambled eggs and quasi-tiny cheese Omelettes. Best avoided. Had Seattle's Best coffee that was good though.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to review your stay with us. We aim to provide the best value we can for our guests, with our included breakfast being a part of that package. We always seek feedback so we can continually evaluate what we have to offer and make changes both when we can and when necessary. We recently doubled the number of hot items included, and added in things like hash browns. After that, having a clean and comfortable room is very important. For our rooms we are currently in the first stage of many towards getting the rooms fully updated. We have several teams stay here any time there is an event in town. I always recommend booking early to get the best rates. I hope we see you again soon!

I stay at this property once a year. I am pleased with how friendly the staff are, especially AJ( Arjun) at the complimentary breakfast buffet, he always remembered my orange juice. My room was thoroughly cleaned each day. The bed was comfortable and I felt very safe.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for reviewing your stay with us. Clean and comfortable are the two mainstays we aim for with our rooms. Having a safe hotel is also a must which is why we have 24 hour security. I hope we see you again soon!

Latest trip was 3 days over May long weekend. It's a good location, and the best hotel I've found in the area. I think the breakfast is much improved over my last visit, I used to grab a quick bite at A&W across the street, but not this trip. Much improved quality of food offerings

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for reviewing your stay with us. We have made changes, for the better, when it comes to our good offerings. The breakfast more recently doubled the amount of hot items included for our guests. For our lounge too, they doubled the happy hour menu which is a great way to share several dishes with friends. I'm happy to hear that we were able to convince you to stay in house for more of your dining. I hope we see you again soon, for another nights stay, or even a meal in Foxy's.

Had a great stay here for a few days this spring. Thanks to Michael for all of your help and for the great room. If you are looking for a quiet hotel, this is it! Rooms are great, clean with comfortable beds. The breakfast staff is very kind, always welcoming with a morning smile. The breakfast looks yummy and I've no doubt many enjoy the hot assortment of dishes. Unfortunately it is often hard to find super healthy options. The fresh fruit was appreciated. I don't eat carbs so I was a bit out of luck here. However I was thrilled to learn that if I have a special request (like hard boiled eggs) I could ask in advance of my arrival. May buffets have hard boiled eggs which is a great low fat source of protein verses scrambled eggs with all of that oil. Some fat free, sugar free yogurt would be fantastic as well. But this is more a comment on what I like to have. The offerings as they are now look appetizing. Great coffee.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Gerard, Thank you for taking the time to write such a great review. That Michael, he really is a great person to have to talk to. It might seem so obvious, but not everyone in customer service really enjoys a good conversation, but Michael enjoys it and it's easy to tell. First things, the coffee, I love it myself especially since we changed up our provider a few years back and no one is happier than me on that front. We have recently expanded the hot items in particular to double the amount offered in hopes that we can provide more options that guests will enjoy. The more feedback we get requesting new options does tips the scales towards changes so I want to thank you for that. I hope we see you again soon!

Recently I attended a reunion and stayed for 3 nights. Very impressive service. Our room was spotless and clean. The continental breakfast was very good and a shout out to AJ and Christie for the great service there. Room service was prompt! Definitely will stay there again!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Carol, Thank you for reviewing your stay with us. It was our pleasure to have the 50th grad class in house with us. We were lucky to have a lot of the grads stay here. I got to chat with a lot of former Trail residents and hear lots of good stories about this town. I hope we see you again soon, or at least in a few years for the 60th reunion!!

Had a very comfortable stay here. Fitness area was small but adequate. We had excellent service from AJ and Christie at the breakfast bar. They went above and beyond ! Would definitely stay here again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for reviewing your experience with us. I'm happy to see that AJ & Christie were a highlight of your stay. Calling out a particularly good experience is always helpful so we can make sure the right people get credit for their work. They are quite a team in the morning and have been getting quite a few great reviews just like yours. I hope we see you again soon!

The service at this hotel was wonderful! AJ(Arjun) and Christie were SO friendly and helpful. The moment we stepped in for breakfast they offered to prepare our coffee. AJ even made a waffle for me! They really went above and beyond, I would absolutely stay here again. Take care of these two! If only every hotel had service like this! The only thing I'd change would be the equipment in the gym. It needs more space and some weights :) other than that- lovely place to stay!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Lindsti, Thank you for taking the time to review your stay with us. Our breakfast team does their best to help our guests start off their days on a positive note. It is always good to see when a guest recognizes the hard work being put in by both Christie & AJ. We always make sure to tell them about the reviews, and their bosses too. I will also make sure to pass on your feedback about the fitness room. I hope we see you again soon!

AJ whom we encountered deserves special recognition. Not only is he courteous and pleasant, but he worked efficiently to anticipate and fulfill our breakfast needs! And, he knows how to make a good cup of tea! AJ was cheerful and he got our day of travel off to a great start. Thank you, AJ!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your review. We appreciate every piece of feedback we get, and especially enjoy it when it recognizes the efforts a member of our team has put in to make your stay better than it would have been without it. AJ is a valuable part of our team, and I'm happy to hear he helped you start your day off on a positive note. I hope we see you again soon!

Five star service at this hotel. Very impressed with all employees from house keeping to front desk. Special shout out to AJ who works the breakfast bar. He always went the extra mile. Room service is also available between certain hours.

Free Breakfast was unreal....the cook came out and cooked the waffles for us and then buttererd and brought us the syrup right to our table, allowing us eat our eggs,sausage and hashbrowns first. Between A.J. and Christie we could not have been taken care of better. It felt like family lol. The room was super clean and stocked well. Very quiet. Every one was always smiling....so refreshing.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to review your stay with us. Our breakfast team really does enjoy bringing a smile to the face of every guest they see in the morning. I know it can be a challenge to be cheery at that time of day, but somehow they make it look easy as breathing. The rest of our team at the front desk, in Foxy's, Frosty's, and housekeeping are all doing their best to make sure you enjoy your time in Trail in the most clean and comfortable room possible. I hope we see you again soon, for another night stay or even just a quick drink in Foxy's.

My room was spacious and functional (as an office anyway). The breakfasts were diverse (plus they were complimentary) and the servers were a pleasant surprise. Now add a lounge like Foxy's with its happy hour and you will not get a better value on food and spirits anywhere in Canada (well, that I know of). Therefore there is only one thing left to say; thank you Best Western Plus for the pleasant stay.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your thoughtful review. We have put time and work into improving our breakfast, and I'm happy you enjoyed it. Foxy's as well has made some new additions and doubled the size of the happy hour menu, and from what I can see our guests are enjoying it. I love coming in during happy hour and ordering several plates to share. I hope we see you again soon, for a stay, or even a quick drink in Foxy's!

AJ runs the breakfast bar at the BW Columbia River Hotel. He made this an excellent stay for us. His enthusiasm and five star hospitality can be felt throughout the hotel. AJ went above and beyond during our stay and made this a wonderful visit for our whole family. Highly recommend. V+A+J

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Vin, Thank you for your review of your stay with us. We are always happy when a member of our team makes a stay a better one. Enthusiasm like AJ has is contagious, and he is a great part of this team. I hope we see you again soon, for a stay, or even just to say hello.

I'll try to write this review in sequence of our visit....it was lovely. We were in town for my Uncles funeral and wanted to have a nice, relaxing, quiet night. Which we definitely had. Upon entering the front desk staff was dressed very dapper and it was such a nice touch. There was mix up in our booking, but he fixed it super quickly and got us all checked in. Now I am SUUUUUPER picking about my rooms cleanliness. I check edges and behind side tables for dust from a missed vacuum job. I'll just say that housekeeping has done a really spectacular job. And I'm thankful because I was really able to relax. Beds were comfy and the sheets and blankets smelled so clean and fresh. Breakfast was what you typically expect from a buffet free with stay, and it was hot and ready to go. The young gentleman who was working Sunday April 14th was so great and a nice cheery face and smile for the morning! The checkout staff that morning was just as lovely and everything went flawlessly. All-in-all our stay was everything we needed. And this will be our first choice every time I come back. Thank you, everyone! Job well done.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for your extremely kind review of the Best Western Plus Columbia River Hotel. We pride ourselves with providing a memorable and enjoyable guest experience. Thank you for your kind words about our staff. We know we have one of the best staffs around and are always trying to improve the quality of the guest experience. We hope to see you again in the near future to exceed your expectations once again, and recommend trying out our Stay and Play golf package. Guest Relations Manager

The staff, their friendless, attention to detail is amazing. Breastfed is amazing. Internet was solid, Lamps in the room need updating!! The gold looks old.would recommenced this hotel to anyone who visits the Trail area.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, and thank you for your wonderful review of the Best Western Plus Columbia River Hotel. We pride ourselves with the quality and attitude of our staff, and try to provide the best guest experience when it comes to the amenities that we offer. Thank you for your kind recommendation and hope to see you again very soon. -Guest Relations Manager

Extremely inflated prices for all services due to the lack of competition. This guys need to thank 1000 times per day to Teck Metals, the huge plant located literally at the steps of the hotel main entrance. Without the Teck guys, this hotel and restaurant will be one of those dusty at the edge of collapse forgotten hotels. Be aware about the hidden charge for room services. For a $14 sandwich (very expensive anyhow) I actually ended to pay $35, just because they charge on the top of it a flat $4 delivery fee, another 15% whatever fee, plus a kind of mandatory tip and taxes at the end. If you don't want to be rip-off, drive another 20 kilometers to Castlegar and book a room at Super 8 hotel. Is a way better price vs quality choice and the restaurant is better and way cheaper.

Twice I notified the hotel that I'd not yet received my confirmation email. Twice they were unable to send one, though my email account was working fine. When I arrived, my reservation could not be found under my name. It was under a name I didn't even know. The hotel clerk that day seemed not all that friendly. The hotel clerks the other day, on the other hand, were. So was the person supervising the breakfast room. The lobby carpet was somewhat dirty. The room, though clean, looked fairly used and not updated. In spite of our room being away from the road, we could here the sounds of trucks as they passed by. The hotel is modern. Lots of parking at the hotel site when we were there. The cost of the room was $173.00 including tax for one night. Highly over-priced.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Zaklamont, Thank you for reviewing you stay with us. I understand it can be frustrating not to receive your confirmation and then to show up and find you don't have a booking. I tried to look up your stay, but the only piece of information I have to go on is the name you provided in this review, and I wasn't able to bring anything up. We are here for our guests, and if you can reach out to the hotel directly I can look into your stay. Our housekeeping team works hard to make sure our rooms are clean, and I think it shows. For the decor, we are currently planning upgrades and being part of the Best Western family means we have a few hoops to jump through to make sure everything meets both our high standards and that of Best Western. For our pricing, it does vary based on availability at the time of booking. I recommend calling directly to get the best rates for our property. I have found based on our quality and the included breakfast there isn't anyone nearby that comes close to us in terms of value. I hope to hear from you soon. Thank you.

We stopped here for a couple nights to do some spring skiing at nearby Red Mountain. We found the hotel well situated to explore the town and it's restaurants on foot. It is situated right on the highway but we were never bothered by any road noise. there was also a girls hockey team staying in the hotel, and even they were quiet with the exception of a few minutes when they returned for the night. We found our room comfortable, clean with a good bed. I think BW needs to reconsider its big chunky pillows though.. it would be nice to have a combination of a few softer ones for those of us who can't tolerate a bulky pillow under the neck. The staff were very pleasant and efficient, and the included breakfast was one of the best I've seen for a BW hotel. We paid $159 plus tax which is a bit more than we would have expected for this town. I would have rated it a 5 but the BW in Vernon was actually nicer and only $105. This is a good hotel in trail and we can easily recommend it.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to review your stay with us. Our location in downtown Trail is a nice bonus for us, and works out well for guests who are in house and enjoy a good walk. Not everyone likes being so close to a main road, but that's the trade off for a central location. There was a provincial hockey tournament happening during your stay, and with the arena being a short walk from the hotel we are always host to at least a team or two. I'm a huge fan of our breakfast, especially with the recent additions we have made. I hope we see you again soon, maybe for a bit of golf this summer?

Attended for the BC Provincial Hockey Championships. Location was awesome as everything was within walking distance, including the rink. Hotel beds were very comfortable and the rooms were spotless. Staff were friendly and helpful.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for reviewing your stay with us. Trail has always been a hockey town, and we are happy to have teams stay in house with us. Being so close to the arena and in the heart of downtown Trail really makes it quite convenient for the teams who stay with us. I enjoy talking to all the players, parents, coaches who spend time in Trail with us. It looks like you, and your entire team, enjoyed their time with us and I hope we see you again next season!

Surprisingly quiet considering the hotel is on the main road and we had a room overlooking the parking lot. Staff helpful with our questions and able to fulfill our requests quickly and easily. Beds were some of the most comfortable hotel beds I've slept in and I love that the light switch for the bathroom is IN the bathroom, no disturbing anyone in the middle of the night! Breakfast was delicious with a great variety to choose from, and "to go" coffee cups for your coffee!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for taking the time to give us a detailed review of your stay. I'm happy you enjoyed your time here. Most people don't pick up on the little things, like the light switch being in the washroom, because it is something I noticed as well since I like it being inside the washroom for the same reason. I also completely agree that the beds are the most comfortable I have ever tried, and I got one at home because of it. I hope we see you again soon, for another restful night in our comfortable beds.

We stayed at the BW Trail on our way through the area. The exterior is rather unassuming. The service was excellent. The continental + breakfast the next day was also excellent. We would definitely stay again if passing through.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Jer, Thank you for taking the time to review your stay with us. We have done some smaller updates to try and bring the look of the outside to better match with the updates we have done inside. We have more to come, especially inside the rooms which will be getting more updates. For our breakfast we have recently updated it, and so far it's going over extremely well. We want to provide value for our guests, and a good breakfast is the best place to start. I hope we see you again soon!

This is Best Western staff is some of the best I have encountered. I would recommend this hotel in the Trail BC area for this reason itself. Usually early check-in can be a hassle but not here. Strongly recommending

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Grant, Thank you for completing the survey regarding your recent stay with us. I want to specifically thank you for mentioning the staff here. Our staff here works hard to make all of our guests feel welcomed, and I'm happy to see it working. Early check-in is something we always do our best to make happen even though we cannot guarantee it. I hope we see you again soon!

Stayed here for 1 night while in Trail for business. Tyler at the checkin did an excellent job. He was very friendly, professional and attentive. He gets a 5/5. The hotel is in good condition but could use a renovation to bring it up a few years. The room was clean and well appointed. The bed was a little harder than at other hotels but the pillows were very good. The breakfast was good in the morning as well as the checkout was quick and easy. Good place to stay.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi David, Thank you for completing the survey regarding your recent stay with us. I'm pleased to hear our front desk made you feel welcomed at check-in. I have some good news, we are in the processes of redoing a lot within our rooms. It takes a bit of time to get it all done, approved, and lined up to have it all done at once. I know the wait will be worth it though. Myself, I too am a huge fan of the pillows and I think half of the guests who stay here specifically mention them. I hope we see you again soon!

Our family stayed two nights for a hockey tournament. Upon arrival, my heart sunk at the exterior sight of the hotel. I have to mention that parking at the front entrance is a challenge; not many stalls. But the exterior was no indication as to what the interior held for us. When we stepped in the hotel, it was very nice, clean and friendly. They did an excellent job in making an old hotel look great. The staff was very helpful, accommodating and available. They switched rooms for us when we realized the original would not accommodate our family. They did this with NO problems at all! Our room was very nice and clean. I was very surprised. The breakfast was great. First time in Canada hotels that offered an actual breakfast! Omelets, [Canadian] bacon, potatoes, full juice bar, brewed coffee and other pastries etc. Yum. The Foxys "lounge" is also very nice! We didn't eat but rather instead, had a few beers. We don't know what the food was like but it seemed a bit on the expensive side. They have a liquor store attached which provides some convenience. The hotel was quiet and conveniently located between both ice rinks we needed to be at. The downside; no hair dryer, no bath fan and no pool. My mistake when I read that they had a "spa". However, the spa and exercise room (though small) was pleasant. We did not have a microwave in our room but I do believe you can request one. For the price, we would stay again. Thank you. Just a note: I booked this stay through a 3rd party whose spokes person was a famous star trek actor. They were a nightmare to work with when needing to change a stay date when Best Western was completely awesome.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Juli, Wow! Thank you for taking the time to review your stay with us. We appreciate getting such detailed feedback on what seems like every possible aspect of your stay. Clean and comfortable is pretty much our motto. As someone with a family as well I highly value cleanliness. I do want to point out a couple really small things. We keep hair dryers in every room, they are hung in a black bag in the closet. For the bathroom fan, while there is no switch to operate it, we have a 24-hour constant flow system in place to ensure it is always working. The last part, booking a room here. I always recommend going direclty since we always match the lowest online listed rates, but without having to be stuck with the non-refundable part of those sites. I really hope we see you again, soon!

Be careful if you book this hotel, as the top listing from a Google search redirects you to a booking "service" called Guest Reservations. You get charged for the room plus an item labelled "Tax Recovery Charges & Service Fees". These fees amounted to 40% of our bill for a 2 night stay. Best Western essentially condones these bookings received from third party service providers. Disappointing behaviour for that brand. Also, we had to get a different room for the second night as when we returned in the evening the smell of marijuana in the hallway and our room was overpowering. The management needs to be more direct in informing guests that smoking of anything in hotel rooms is unacceptable and subject to a significant extra charge.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Best Western as a chain has partnerships with a lot of websites to make sure everyone can book in a way that suits their needs. We want to make sure guests can book how they want to book instead of limiting them. I reviewed your case, and it looks like the site you used was charging in USD, and since I'm guessing you are Canadian they charged you a foreign exchange fee. I also looked and it shows you contacted Best Western HQ directly well before your stay and they advised you to contact the third party to cancel the booking and book with the hotel directly to save the fees. For your stay here, I am happy to see the front desk took action and moved your room when you encountered an issue. We have a strict no smoking policy that every single guest must sign at check in, which comes with a fee of $500 for violating it. We had the unfortunate luck of having a guest who smoked, and got charged for it. I hope we see you again soon, we always appreciate an opportunity to improve.

Good value for your money. Good central location in town and within walking distance to most amenities that you may need. Good breakfast considering that it's part of your room price, no complaints. Staff was friendly.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We have recently added even more hot items to our breakfast. From hashbrowns, to scrambled eggs, and even omelettes, we are always looking to improve what we offer our guests. I hope we see you again soon, maybe for a ski package this winter?

Stayed for one night on stopover...great hotel. From check in to check out no issues. Front desk friendly, room clean, bed comfortable , good free breakfast to start the day. I thought it being right on the highway it would be noisy but we heard nothing. No complaints on this hotel !!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. Everyone here, from front desk, to housekeeping, maintenance, we are all striving to make every single guest feel welcomed when they walk through our doors. Being on the highway can be a challenge, but I find most guests respond similar to you in that they don't even notice it. Since we are in the heart of downtown Trail we are close to a lot of what our city has to offer. I hope we see you again soon, maybe for another nights stay or even just a dinner at Foxy's if you're passing through town. Guest Relations Manager

Spent three nights in Trail to connect with family for a special occasion! The overall hotel experience was outstanding from the service and the amenities offered at this location! There were three of us in a very spacious, comfortable room on the top floor. The hotel was very clean and all staff members were very friendly! The buffet breakfast was excellent!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased we were able to provide a place to stay during your special occasion. We aim to be the home away from home, and to make every single guest feel welcomed the moment they step through our doors. I hope we see you again soon, for another family special occasion, or even a quick visit to enjoy the amazingly beautiful natural surrounds in Trail. Guest Relations Manager

Grabbed a room here last week. The front desk staff were great! I guess I got the last available room? The hotel seems old. The rooms could use a reno, but they are clean and the beds were comfortable enough. pretty pricey though. I'd stay again of I had business in town, but next time Castlegar is full I'll try Nelson.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I wouldn't be surprised if you go the last room as we have been extremely busy all month. We do our best to keep our rooms current. I know during my 10 years or so with the company we have replaced our carpeting in the rooms twice. Our beds too are the number one compliment we receive, and I've found them to be so comfortable that I got one myself. Our prices during this time are higher than usual during this period, and normally are more in line with what you would expect. I hope we see you again soon.

Stopping over in Trail one night, we booked into the Best Western. When in doubt, we find we are never disappointed with this chain. The location is right down town, so walking throughout the city, is made easy. The room was spacious, and on the top floor, which we prefer. Check in was easy. Breakfast in-house is always a great way to start the day. Also, parking is handy, right outside the hotel.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased to read that you enjoyed your time with in during your short stay in Trail. Our location downtown is quite convenient and allows guests to enjoy what our city has to offer, just like you did. We aim for our check in experience to be quick and simple. I hope we see you again soon!

We were recently in Trail to relocate my son for hockey. The staff at the Best Western took good care of us! Was especially impressed with the housekeeping staff who were exceptionally kind, professional and helpful in every way!

GuestRelationsMangr, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are always happy to support the Trail Smoke Eaters, and their families when we can. Our location being so close to the arena is something I know helps, and I'm happy we are in this particular spot. I'm hoping to see quite a few games this year myself having gone to about a dozen last year. I hope we see you again and again throughout this season. GO SMOKIES GO!

My wife and stayed at this property on our trip out west and it is definitely as advertised. Very comfortable experience all around from the front lobby to the room which was clean and well decorated. A definite stay if you are in Trail BC

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. Our team in housekeeping works hard to ensure our rooms remain clean, comfortable, and welcoming. I hope we see you again soon!

We were here for two nights - Sunday to Tuesday. Overall we found the hotel quite comfortable. This is an older building that has been updated. Our King room was not huge -- but very clean - with comfortable furniture and bed. The staff all seemed very friendly -- from the front desk - to the housekeepers - to the lady overseeing the breakfast area. My only concerns were the noise from the room next door and the air conditioner. We did not have an adjoining room - yet could hear talking and coughing throughout the night. The air conditioner never did cool the room down very much - we tried working with it both nights - with little success.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I have found throughout the years that as air conditioners became more power efficient it has added some noise which is the trade off that has been made to reduce our footprint. I hope we see you again soon. Guest Relations Manager

Older building but nice interior. Hot tub worked well but very small area, room was good, breakfast was good , elevator was kind of clunky likely due to older building. Location was good close to gas station and restaurants.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We have put work into keeping the hotel looking nice. We are actually quite close to upgrading our rooms directly with new furniture. Our elevator to me is quite reliable, and I've found they don't make them like this anymore since our has been extremely reliable with almost zero downtown beyond standard maintenance. I hope we see you again soon!

Spent one night here on route to Calgary and booked a king suite. Our room was beautiful and very clean. Loved the decor and the bed was really comfy. The front desk person was also helpful in steering us to a good restaurant out of town since half of Trail was without power due to fire earlier in the day. One suggestion I would make is to add safes in the rooms for passports and such. If passing through Trail again I would definitely stay here.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your kind words are appreciated. I'm happy we were able to help you find somewhere to eat during an odd situation. I hope we see you again soon! Guest Relations Manager

I was in a two-bed room on the second floor, with a fine view of an adjoining flat roof. :-) Despite the hotel's location near the Columbia River, I'm not sure if any rooms offer a view of it. They may, but mine faced west, away from the river, and didn't. Pros: 1. Comfortable beds. 2. Good breakfast. 3. Generally nice amenities. 4. The room was very clean. 5. Hard-working cleaning and breakfast staff and helpful reception staff. Could use improvement: 1. I had a room with one of those interior doors that can be used to lead into an adjacent room. One night I heard a cough that was so distinct I theorized someone could be in my room! It turned out that the soundproofing afforded by the interior doors is minimal. Generally, though, the hotel is quiet. 2. The air-conditioning was quirky. It seemed to register the outside temperature rather than the temperature in the room. So when it cooled off at night the room remained warm and stuffy unless I turned the a/c down to around 19°C (66°F). During the day, when it was hot outside, the a/c worked normally. 3. I was there for five days and not once was the bedding changed or offered to be changed. If this is the policy, it should be specified.

Our rooms were nicely furnished, immaculate, and comfortable. The location is walking distance to town and the gulch. The elevator was jarring and needed attention. The complimentary breakfast was very good.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased you found our rooms to be nicely furnished, clean, and comfortable. Our location in the heart of Trail is a great asset and allows our guests to enjoy what our town has to offer. I hope we see you again soon! Guest Relations Manager

I was heading to Trail on the Silkirk Loop drive this past May, with reservations at this property. Unfortunately, a landslide at the Kootenay Pass, and a severe backup on the alternative route (the Kootenay Bay ferry), forced me to change my plans. Even though I had a pre-paid reservation with the Best Western, these folks were so understanding when I called to cancel. I'm not sure if they were able to resell my room, but they refunded my money, and I'm eternally grateful. OUTSTANDING CUSTOMER FOCUS!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy we were able to make it work for you in a tough situation. I do hope we get to see you another time now that things are all opened up. Have a great summer if we don't see you! Guest Relations Manager

We loved our stay at this luxurious feeling, cozy and comfortable hotel, one that is quieter than you would think, given its convenient downtown location on a busy street. It looked to us like they had thicker glass in the windows, muffling street sounds to the minimum. This, with well-functioning blackout curtains, combined with the most comfortable BW beds we've ever experienced, made for a very restful night. Although the rooms are not spacious, they are well appointed, nicely lit, and the furniture is nicer than it looks in photos. The bathroom is good, but lacking counter space and a fan. There is no pool, but there is a small hot tub as part of the small fitness centre. They could also use more TV stations like The Frame channel and/or Stingray / Galaxy music channels. Staff were all-around super friendly, especially in the well-run breakfast room. We really enjoyed the stay, and we will be back when we're in the area again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you hit every note. I'm extremely pleased to see you greatly enjoyed your time in Trail, and your stay with us. I hope we see you again soon! Guest Relations Manager

Very clean. Efficient staff. Unfortunate that the walls are a little thin! Warning: while attached, the hotel is not connected to the restaurant, Foxy's, so you cannot bill your room. Bring your wallet.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work hard to keep the hotel clean, since it's something I always look for when traveling and I know it's at the top of almost everyone's list while away from home. For our lounge, Foxy's FIne Food & Drinks, they can still do room service and everything with payments being made via a cellular debit machine. I hope we see you again soon! Guest Relations Manager

I would happily stay at this property again. Everyone of the staff were wonderful, and helpful. Hotel was very clean. Breakfast was well served with a verity of chooses. Restaurant food was excellent.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Our main priority for all our guests is that they have a comfortable stay, in a clean room, with a nice hot breakfast to start their day. Everything else is just icing on the cake the way I see it. I'm extremely happy that you enjoyed both the breakfast, and a meal in our lounge. I always recommend going into Foxy's for at least one meal, or an appetizer even, just so you can experience the quality our team in the kitchen puts out. I hope we see you again soon! Guest Relations Manager

Rossland has limited acoomodation, so we stayed at the Best Western in Trail while skiing at Red Mountain. Comfy beds and large rooms. Very standard for the Best Westen hotel brand. Staff were efficient and accommodating. Nice to have full breakfast included. Would stay here again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. We had a great group of skiers in, so the pleasure was mutual. With a great ski hill so close by I hope we get to see more and more skiers in house for years to come. I hope we see you again soon, ski season or not. Guest Relations Manager

After our flight was cancelled we had to stay in Trail for a night. A fellow passenger recommended The Best Western so we stayed there and it did not disappoint. Friendly and efficient staff accommodated my husband and I without a reservation. Our room was clean and comfortable room and our sleep was restful in a nice bed. We had dinner at the on site restaurant and the food was FANTASTIC! We live close to Trail but had already winterized our house for our trip so instead of going home we opted to stay in the hotel. We will go back to the restaurant for dinner again as we were so impressed. Compliments to the chef! Would recommend this hotel to anyone and definitely dine at the restaurant.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Wow. Although you didn't come to use through the normally planned trip, it looks like you really made the best of your night out from home. Clean, comfortable beds, and a great dinner in house. It's tough to beat. I know you live close, but I hope your experience here means we get to see you again soon, for a nights stay, or just another dinner. Thank you! Guest Relations Manager

The location is great, but the hotel is just average. The rooms were smaller, and basic. They were clean, but this is not a new hotel. The only really good thing was the breakfast that was included. It was pretty good for hotel breakfasts. Not many choices in Trail, and would stay here again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work hard to provide a clean and comfortable stay for anyone coming into Trail. Trail isn't a huge town, and there aren't a million hotels to choose from, but we are always thankful for anyone who chooses to stay with us. While our rooms aren't huge, we are always looking at way to keep them updated, including our most recent work in our washrooms. I hope we see you again on your next visit to Trail. Guest Relations Manager

Stayed while skiing in the area. It was a comfortable, clean place. Hot tub was nice at the end of the day. Breakfast was best we had on the trip with wide variety and well presented. Room was a bit smaller than elsewhere, but adequate.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We're always happy to provide a comfortable place to stay during a ski trip. I find having a good breakfast is the best way to start the day, especially when you're heading out skiing and need your energy. I hope we see you again soon, wether it's for ski season or sooner! Guest Relations Manager

The trip was fine, the hotel was decent and clean, until I got home and found a $226 dollar charge on my credit card. When I phoned to inquire, I was told that one of the rooms I had booked had been smoked in - I clarified that none of the people I was with smoked, and she replied it wasn't cigarette smoke, it was marijuana smoke. I confirmed that my friend had a medical prescription and likely was rolling joints in the room and what I had signed was an agreement NOT to smoke in the room, which never happened. They refused to give me the manager name or number and hung up on me multiple times. I suspect I'll be calling my credit card company to report the charge as fraudulent. Don't stay here, they treat people with medicine like they're criminals.

BestWesternHotels, Corporate at Best Western Plus Columbia River Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Traveled Friday arriving before 11 am, nicely surprised the hotel allowed early check-in. Check-In was fast, information was correct and the room was ready to go. It was nice to get luggage into the hotel because the boys played @ noon. BW is 2 blocks from the rink in Trail and is close to restaurants and other amenities.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are here for you. We always strive to get our rooms ready for early check ins, and I'm happy to hear we made it work for you. We are in the heart of Trail which is quite convenient if you're here to play hockey since the arena is so close to us, along with several restaurants. I hope we see you again soon, next season or sooner even. Guest Relations Manager

Great hotel for the price. The staff is friendly and very helpful. I forgot my toothbrush and went to the lobby at 11 pm and the clerk was more than happy to give me one along with some toothpaste. The breakfast was delicious and the service was fantastic

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We greatly appreciate your review. We keep a good amount of extra supplies at the front desk just for such an occasion, it fits with our aim of making our hotel your home away from home. The breakfast too fits in with that aim, and should start off your day right and give you the energy you need. I hope we see you again soon! Guest Relations Manager

Very nice hotel. It was cleaned well and our room was really nice. Bed and pillows were great. Breakfast was a pretty typical free hotel breakfast. I would recommend staying here. No pool for the kids though.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciate. Our housekeeping works extremely hard to get those results, and I know they enjoy having it recognized. While we don't feature a pool, we do have a nice hot tub & fitness room on-site, along with our lounge, and a cold beer & wine store. I hope we see you again soon! Guest Relations Manager

I was here in Trail on a business trip and had a reservation pre-booked and had no problems with check in or check out. Rooms are clean, restaurant, lounge has awesome fish and chips, and shrimp and chips have a very tasty sauce that made me order it a second time. Staff is great there too.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's always good to see things went smooth. We aim to make our check in and check out processes as simple as we can. Clean, comfortable rooms, and a restaurant to match, seems like we hit our goal. I hope we get to see you again soon in the hotel, and the restaurant. Guest Relations Manager

The rooms are simple yet comfortable. My room was facing the highway so it was a bit noisy but it didn't bother me too much. The bed and pillows were very soft and comfortable. My one complaint is the room was not stocked with shampoo. This is a base item found in just about all hotels so i'm not sure if it was just an oversight by housekeeping. On the plus side the room came with a shoe shining kit!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are in the heart of Trail, which means we're close to a lot of thing, but does come with being on the highway. I apologize if they missed something, but we always have spares available. I hope we see you again. Guest Relations Manager

Great hotel and the staff went above and beyond to welcome us, making sure everything was perfect for our stay to even offering free Smoke eaters hockey Tickets if needed. Would definitely recommend this hotel to anyone traveling through Trail.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work to make everyone feel at home during their time with us. We do what we can to make that happen. I hope we see you again soon, and that you get a chance to see the Smoke Eaters the next time you're in town. Guest Relations Manager

Our stay at the Trail Best Western was great. My husband was to have surgery at Trail's amazing hospital and needed to be there early so it was important to be close. Our stay was comfortable and relaxing. This is our second stay there for surgery purposes.

I would rate this hotel as good. It's clean and convenient but the value for the price is not good as it is overpriced. The complimentary breakfast is convenient but not very tasty. The bar/lounge is nice to have onsite but is also a bit overpriced for the area. I imagine that the majority of the guests are travelling for business (why else would you stay there) but don't take advantage of expense accounts and overprice your offering.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work hard to provide value for every guest that stays with us. From our included breakfast and Best Western Rewards points. I don't think anyone in the area can match how clean our rooms are, and how comfortable a sleep in our beds is. We get a wide variety of guests staying with us, from business all the way to a family coming in to get in some runs on the ski hill. I hope we see you again on your next visit to Trail! Guest Relations Manager

Staff are always willing to help with a smile on thei face. Location is convenient to my office and restaurants, I just walk everywhere . Breakfast is included which is very convenient. Rooms are clean and comfortable.

Hotel rooms are very clean and comfortable. Nice staff. The restaurant attached has fantastic food and service. Continental breakfast has a great selection of hot and cold items. Convenient location close to all amenities.

You can find them at the reception desk of this hotel. Also, the rooms are clean anf spacious wit all the amenities you would expect. The place is a great, convenient and quiet respite. The staff just put it over the top as a destination for travellers.

The Hotel was awesome, staff was friendly and efficient. Well located in the downtown core. Great breakfast with a self help waffle maker. Very comfortable bed, Nice bathroom. Very highly recommended!

A group of 8 Friends just stayed at the Columbia River Best western in Trail . The Young lady that checked us in was unbealeavably helpful and set the tone off for our intire stay . The Hotel is in great shape , vert clean and very comfortable beds . Its walking distance to all the Pubs and Resteraunts in down town Trail . Foxxys sports bar in the Hotel was our last stop the food and drinks were great . Will definatly be back next year .

I have been staying at Best Western Hotels in southern BC when I travel there to watch my son's hockey games. All of my experiences have been positive ones. I have not had any issues with any rooms or staff. I always look for the nearest Best Western Hotel and have yet to have a negative experience

We have stayed in this hotel a few times when travelling and it was great. The hotel was very clean and fresh with very comfortable beds. The hotel staff was very friendly and helpful plus the restaurant in the hotel had fabulous food. Great place to stay.

Small hotel on highway but close to downtown. Small room with 2 beds. Great breakfast and friendly staff. Foxie's restaurant in complex, okay food but expensive for what you get. Nice not to have to drive anyplace, tho' for dinner.

Decent hotel for the area I was needing to stay at for business purposes. Reasonable price. Great buffet breakfast. Would be nice to have some landscaping as not much greenery in Trail, but otherwise nice look.

We were not surprised to find our stay at this motel as good as they all seem to be. Clean rooms, great hot tub after a long drive and very good restaurant. We had one very minor noise problem but the staff quickly put it to rest and by 11:05 we were all fast asleep.

One of the best places to stay in Trail. Hotel is always clean and comfortable and the attached restaurant/bar is good but a little pricey. Attached liquor store is convenient and hotel is located within walking distance to several fast food outlets and other conveniences.

Staff at the hotel was as friendly as you could get! They couldn't do enough! The check in was smooth, friendly and uncomplicated. The rooms were clean, beds were comfortable and even though it was really hot the rooms were a comfortable temperature.

This is an older hotel but the quality of the upgrades that have been done could fool you into thinking it was recently built. The quality of the fit and finish is evidence of better than average craftsmanship. Bed was one of the best ever.

Unfortunately when ownership has a monopoly in a town there isn't much motivation to pay attention to proper service or value. Thanks to my Best Western loyalty membership, I was emailed 2 days prior to our visit to check in. At the time, I requested an early check in between 12-2 so that we could get changed after an 8 hour drive, prior to heading to a wedding at 3. We didn't get into one of our two rooms until 2:20. Unfortunately by the time we arrived, they had given all the early check ins away. Our 2 rooms were split and put on separate floors as well, which was a bit of a hassle. When we arrived in the room the tub was not cleaned and had long hair in it. The towel my son used was also soiled. The beds are double beds, not queen sized. The rooms were otherwise clean. Bring your ear plugs as it is a very noisy hotel right on the main strip. Breakfast was not a great. First of all there is one person on staff which is insufficient to stock food and coffee as well as clean tables. There was no coffee at 9:20 am and was not available until well after 9:30. The waffle iron had a broken timer and the whipped cream empty. When I asked her about these things I was not acknowledged properly or courteously. The server would place 6 sausages at a time in the container. My guess is that they were hoping with stall tactics 10 am would roll around and they wouldn't need to make more. Absolutely no pride in service there. Lastly happy hour. Usually happy hour means 2 for 1 specials. Here it meant $3 drinks. But watch out for the fine print as its only for certain types. Dishonest practices are not the way to run a business. The check out process was very good and the fellow was very professional and courteous. I have been disappointed with the Best Western chain the last 3 times I've stayed there and its time for a switch. This hotel should not be the price it is for the quality.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We always try our best to accommodate any special requests like early check in, and it looks like they got one of your two rooms in early. When weddings are in town it leads to a lot requests for early check in, which we can't directly guarantee but we also strive to make it happen. We are directly in the heart of Trail on the main road which has it's benefits, like being within walking distance to the Memorial Centre or Charles Bailey Theatre, it means we are also subject to the traffic driving by. Our breakfast is supposed to be the good start you need to your day, with our staff being there to make that happen for you. I hope we see you again the next time you're in town so we can exceed your expectations. Guest Relations Manager

We booked two rooms for a family getaway and were thoroughly impressed with all aspects of our stay! Staff were professional and courteous and the rooms were the perfect place to retire and relax. What made it all the more impressive is that all the arrangements were done in short order, and staff ensured all our needs were cared for.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy to hear you were well taken care of during your stay with us. Our team at the desk is always here to make things work for you, just let us know what you need and we will get started right away. I hope we see you again soon! Guest Relations Manager

The hotel has some different priced rooms to choose from but as we were only staying one night, we took a simple double room. Very impressed with it, so clean (I always check) and the beds were very comfortable. The entrance is quite ordinary, but the lobby is well light and nice appointed. All brand new, easy access from the road and great staff, eager to make you happy. We did not eat in the restaurant, but it looked nice with great dishes to choose from and the breakfast was more than ample. A lady stays in the area and is very helpful to the clients, bringing your coffee and juice to the table for you. At the back of the hotel (part of the hotel) is a large Liquor store! I have never seen that before. We recommend it weather for a one night stay as we did or for longer, perhaps upgrading to a more spacious room, perhaps if you are attending a conference here. No pool but on the second floor there is a spa and a exercise room - all well done.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your very thorough review is greatly appreciated. Our housekeeping team works extremely hard to keep our rooms clean and comfortable. I'm just like you, I check every room I stay in since cleanliness is a top priority for me. A good breakfast is the best way to start the day, and having a smiling face to bring you a coffee makes it that much better. Frosty's, our on-site liquor store is a nice way to end the day I find, and with their -3C beer you can't beat it. We welcome all guests, from one night, to a week, anything at all. I hope we see you again soon! Guest Relations Manager

This location on the highway with the plant close by while convenient is not ideal. The restaurants are a walk away and the suspension bridge is worth taking in. We were told Foxy's (the restaurant on site) was closed for the weekend only to find out that it was actually open the night we were there. Not good communication for guests. Staff at check in were preoccupied with a caller and left us standing in the lobby for far too long.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are in the hearts of downtown Trail which can come with a bit of activity. For Foxy's it's always open Monday thru Saturday with some exceptions for holidays, and we feature a Foxy's sign on the front desk with the hours to try and keep it simple. I hope you didn't wait too long to check in, but either way if you send me a personal email at the hotel I can make sure you're taken care of during your next visit to Trail. I hope we see you again soon. Guest Relations Manager

The Highway 3 was very crooked and tiresome (valleys and mountains) for the drivers, but the location of that hotel was ideally central for the overnight stay for the tired travellers. The value of lodging was very high, however.

For the cost, accommodations rated as average deal. All satisfactory. Bed comfortable ...most important. Faint mildew smell in bathroom. Overall impression of room was a bit worn but still comfortable. Pleasant stay, big TV and plenty of channels for entertainment.

Stayed at the BW in Trail and were pleasantly surprised at how well run and upgraded this hotel is, we would stay again anytime. We were going to stay in Nelson's BW but found they did not offer a complimentary breakfast which we expect with Best Western. Anybody staying here will not be disappointed, great service and property

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Edward, Thank-you for filling out our survey regarding your stay with us. We would love to have you back to stay with us for any of your future visits! Warm regards, Guest Relations Manager

We arrived without a reservation thinking it would be easy to find a room in Trail. The staff were most accommodating to say the least. Great check in service - one of the best we have experienced. After a very long day behind the wheel, the bed did not disappoint. The breakfast was everything that we needed. We will make a point to stay here whenever in the area.

GuestRelationsMangr, Public Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank-you for providing us with your valued feedback regarding your most recent stay with us. We take pride in our hotel by maintaining our high standards of quality service through our hardworking staff members. We all appreciate this kind of feedback. Thank-you and we hope to see you back again soon! Guest Relations Manager

The exterior of the hotel may not look all that modern, but the rooms have been updated and the quality of those updates exceeded my expectations. I stay in a lot of hotels and these updates and the quality of the workmanship was noticeable.

The property is very well located and exceptionally clean and well kept. It seems brand new and it is very comfortable. The staff regularly went beyond expectations and made us feel very welcome and well supported. The restaurant served well prepared and delicious food but would benefit from a bit more light (remembering that it is a "lounge/restaurant" perhaps this is not unusual. I would be very happy to stay here again in the future. The hotel was full on several nights but never felt busy. The room doors are a bit thin and if there were some noisy guests it might be a problem. This is the only negative that I can think of.

Excellent Service, extremely friendly helpful staff. Excellent value for the cost. Would definitely recommend this hotel for either business and/or pleasure. Great location for downtown Trail and other amenities. Front staff super helpful. Foxy's servers - the best. Food at Foxy's good portions, good value. One of the best BW I have stayed at. Beds and pillows and duvets are the most comfy I have been in at a hotel. Free, fast internet usage. In-room coffee tasty. Bathroom spacious and incredibly clean. Front staff welcoming and accommodating. Express check-out very express.

Unfortunately it does not have a pool. But it is updated with great staff and service. Centrally located. Free breakfast is always iffe but this one was pretty good. Probably the best hotel in the valley.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank-you for your valued feedback. Although we do not have a pool at our hotel, you are welcome to take a dip in our pool at our sister motel, The Glenwood Inn and Suites, located only about 5 - 7 minutes up the main highway from us. Our staff pride themselves on treating each and every guest like family and providing them with quality service. We hope to see you again soon! Guest Relations Manager

It has been many years since I have travelled to this area of BC and looking for a hotel. My overnight stay was fine. The lounge, however, was great. The pork sandwich was different and very good. The ambience in the lounge is very cool; very well done. If I could only have some time for golf.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Robert, Thank-you for completing our survey regarding your most recent stay with us! We're glad you were able to enjoy Foxy's lounge, along with one of the best items on our menu, during your stay with us! Foxy's has the perfect atmosphere to sit and relax with great food and a chilled beverage, guaranteed. Hopefully next time you're in town, you'll get a round of golf in! We would love to see you back. Regards, Guest Relations Manager

Warm hotel , managed by caring staff. This hotel is the best hotel in a 100 mile radius. I have used this hotel on numerous past occasions and continue to be very pleased with the Big City service and small city hospitality. I asked a number of the staff where they had gone to high school and all were graduates of the local school. A local family owned hotel employing local staff--- no transients here .

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Brenda, Thank-you for your valued feedback regarding your most recent stay with us. As a family owned establishment, the hotel looks to provide that 'home away from home' feel for our guests. It's always nice to see familiar faces traveling through our small town and we hope you make it back sometime soon! Warm regards, Guest Relations Manager

The overall hotel is just average but the amenities are great with a very good liquor store, a small gym and bar and restaurant and easy walking to the river of old town area. The elevators are still very slow the breakfast is okay with a good selection for everyone

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank-you for your feedback regarding your recent stay with us! Frosty's Liquor Store is a great convenience for our guests, open 7 days a week! We like to have a variety of breakfast items so there is something for everyone to enjoy!Perhaps, next time you visit us, let us know to reserve a room for you on our first floor to cut down on time spent on the elevator ride up! Hope to see you again soon. Warm regards, Guest Relations Manager

The hotel has all the services one may require home away from home. The breakfast area is perfect and happy hour at the restaurant is affordable and enjoyable place to unwind. The check-in staff are efficient and the rooms are spotless and updated. They have a liquor outlet onsite. Wi-fi worked good and the large TV's were a bonus.

This was a really good hotel. Clean and staff very helpful. Good breakfast and nice happy hour prices in the bar. Would stay here again. Hotel is near downtown and close to a number of restaurants. It is also near the river walk which is a lovely place to take a walk. On the main road but we had no issues with noise

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Jane, Thank you for taking the time to fill out our survey regarding your recent stay with us. We're happy to hear you enjoyed your time in our small town! It's true that we are conveniently located in the downtown core, making it easy for guests to locate any goods and services they may need during their stay. The new footbridge extending from the river esplanade makes for a lovely scenic stroll, especially in our summer season. It's great to hear you weren't bothered by any passing traffic, as we are located next to the highway, this can be tricky although we rarely get any complaints. We would love to have you come stay with us again! Sincerely, Guest Relations Manager

the hotel is a pure gem in the middle of beautiful countryside. the staff cannot do enough to help you and ensure that your stay is perfect. I only have one negative and that is the breakfast policy of the Best Western Corporation itself. I don't know what genius thought that the top level of service and quality given to the participating hotels have their guests make their own breakfast.all in all, one of the best Best WEstern properties I have stayed at.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for your feedback regarding your stay with us! We absolutely do our best when caring for our guests, as if they're family. Our beautiful small town in the Kootenay's is quite idyllic and quaint and its nice to hear you've enjoyed what we have to offer. Unfortunately, the policies of the Best Western are not always aligned with our guests, however we do our best as a hotel to accommodate if ever this is the case. Aside from the breakfast, it sounds like you enjoyed your stay, which makes our team excited and motivated to continue to provide the best service to our valued guests. We hope to see you again soon! Sincerely, Guest Relations Manager

I never got to actually stay here as the hotel cancelled my 2 room 1 week reservation one week before my stay. I had booked through one of the reputable online services and had paid up front. I'm sad to say the manager was not helpful at all and clearly could care less that they overbooked. As a company that travels for work quite a lot our employees stay a Best Westerns often, and have had good luck with the chain but clearly this franchise was looking for a higher room rate. Their callous attitude toward our pre-booking caused us to have to travel more than an hour to our destination. Bottom line is corporately we have chosen to give all Best Westerns a miss for a while and spend our money elsewhere.

Staff are super friendly and helpful. The place is clean. I've stayed many times and will likely return again. I like that there is a fridge in the room and that I can get a microwave as well. I also like the gym and hot tub. The breakfast is great as well.

GuestRelationsMangr, Public Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for taking some time to fill out our survey regarding your recent stay with us. We like to hear from our frequent guests so we can continue to meet and exceed your expectations, as well as, make any improvements to make any and all of your future stays that much more accommodating. We look forward to seeing you again! Sincerely, Guest Relations Manager

The rooms are clean and quiet and we had a good nights sleep. It was hot, it always seems to be hot when we travel through Trail but the room was nice and cool and we had a great nights sleep. It was a Sunday and breakfast went all wrong the eggs were cold and by the time my husband got to them they were all gone and there was only one girl on so although I don't think this is normal something must have gone wrong too bad we were expecting a good breakfast to travel with.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for providing us with your valued feedback. First, and foremost, I would like to extend our sincerest apologies on behalf of our team regarding the breakfast on the Sunday, as you mentioned. I can assure you that this issue does not come up often, with that being said, with some recent staff changes and learning curves we value your input always. It's through this kind of feedback that we are able to improve upon our services for our valued guests, such as yourself. We know how important it is to get a good breakfast in before a day of traveling and having fallen short is supremely disappointing for us all. Next time you visit, please let the front desk staff know and we will happily provide you with a voucher for our in house restaurant Foxy's Fine Food and Drinks. On the other hand, as you've experienced, Trail can get extremely hot during the late spring/summer season so we understand how important it is to provide each room with an air conditioning unit to make for a comfortable stay as well as a good night's sleep. Thank-you again for your feedback and we will be sure to pass it along to the rest of our team. Hope to see you again in the future and exceed your expectations. Thank-you, Guest Relations Manager

Came to Trail to visit family, this was our Second time staying at the hotel and it was excellent. Good value, pleasant staff, nice room, clean, breakfast and internet. I would recommend and stay again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Walter! We appreciate you taking to the time to provide us with your kind feedback regarding your stay with us. We extend our well wishes to your family, it's always nice to know why our guests visit the area and what better reason than to spend some quality time with loved ones! We strive to have our guests leave with a desire to return for any future visits and it sounds like we can proudly say this was achieved. We will be sure to let all of our staff know to keep up with the good work. Looking forward to having you back again next time you visit the family! Thank- you! Guest Relations Manager

Best service - best beds - best location. Easy access to all city services - walking trails - shopping - hiking - skiing - cross country and down hill at Red Mountain. If you like being pleasantly received and treated during your stay, stay here and prove me right!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for your lovely review, William! Our entire team at the Best Western Columbia River Hotel take immense pride in the quality care that we provide and we absolutely love hearing feedback like this from valued and frequent guests like yourself! You're absolutely right, we are conveniently located central to all services relating to both business and leisure! We are extremely proud to be a part of the West Kootenays with endless exciting opportunities all year round, including our popular ski Resort, Red Mountain! Our ultimate endeavor is to prove you right, time and time again. Thank you for your gracious feedback and have fun at the Golf tournament this weekend! Sincerely, Guest Relations Manager

Quiet, clean, comfortable, pleasant stay. Staff is helpful and warm. Delicious hot breakfast included. Fresh and several choices. Will definitely stay here again on our future visits to the beautiful West Kootenay area.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello Dave, Thank you for taking a moment to review your stay with us. The three things that are most important in the hospitality industry is that we provide our guests with a quiet, clean, and comfortable accommodation during their visit. We are extremely proud to be located in the beautiful West Kootenays as it can make our guests' stay that much more welcoming and even more exciting for anyone who enjoys the outdoors! Our complimentary hot breakfast is the perfect way to start the day and we're so glad you enjoyed our options, we will be sure to pass on the positive feedback to our breakfast staff also! We can't wait to have you back! Thank-you! Guest Relations Manager

Very good service. Rooms are excellent with good wifi. Breakfast is great in a good atmosphere. Located in downtown Trail close to all facilities. Staff were very good on check in - we used the express checkout.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for completing our survey regarding your recent stay with us. We are happy to hear you enjoyed the amenities we offer. We strive to satisfy our guests with quality service and it sounds we achieved that. Express Check-Out is convenient for those early morning departures and our complimentary hot breakfast is great to get the day started! We hope to see you again! Guest Relations Manager

I've stayed at the Best Western Columbia River Hotel many times over the years on business travel. It truly is the best hotel in the West Kootenays. The property is so well run and maintained with wonderful staff who truly put great care in customer service and providing a pleasant guest experience. The rooms are extremely clean and well kept, with very nice renovations. The restaraunt/pub is also very nicely renovated and makes for an enjoyable and relaxing environment to wind down after a long day. I'll always make this hotel my #1 choice when travelling to the area. Great job everyone. You really do take great pride in providing a great guest experience. Thank You!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. What we hope to do here in Trail is exactly this. We want to make people feel welcomed, and happy to be back. I think when you have employees who enjoy their work it shows, and makes guests feel welcomed. I hope we see you again soon! Guest Relations Manager

My stay at the Best Western Columbia River was excellant. Arron at the front desk has a passion for customer service that is unparralled. Holly was extremely helpful in regard to local restaurants and points of interest. Christie in the Breakfest area is a joy to start the day with. So kind! The hotel is clean. The Breakfest is- well its sausage, eggs, toast, waffles. Very good!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I really enjoyed reading your review. Thank you for taking the time to call out the members of our team who gave you great service. Not everyone does that, and we greatly appreciate it. I know I speak for everyone here when I say I hope we see you again soon! Guest Relations Manager

Recommended to us by AM Ford dealership while we awaited spare parts for our car. The hotel was modern clean and the beds extremely comfortable. Staff was so friendly and helpful. Enjoyed a well presented and enjoyable supper in Foxies grill,taking full advantage of the happy hour specials,after an eventful journey over the Kootenay Pass.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We're pleased our friends at AM Ford sent you our way. While you might have come to us due to an unforeseeable car issue, I'm glad you found us. I do hope we see you again soon, hopefully by choice next time. Guest Relations Manager

Stayed here on Buisness for six weeks, would definitely come again, and it was great, free hot breakfast. Hotel staff were always going the extra mile here. Thanks best western trail! See you again soon.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We're always excited to see have someone in with us, from one night, to six weekend. I'm happy we could be your home during your time in Trail, and I too hope we see you again soon! Guest Relations Manager

The beds are very comfortable. The rooms are clean with attractive decor. All the staff friendly, pleasant and helpful. The convenience of an elevator and the morning breakfast room was appreciated. The location was central to where I wanted to go. Very enjoyable and comfortable stay.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you enjoyed almost everything we have to offer here from a comfortable bed, clean room, great staff, and a breakfast to start the day off right. Our location is just one more bonus when you stay with us here, and we're happy to be in the heart of Trail. I hope we see you again soon! Guest Relations Manager

We stayed several days while skiing at Red Mountain. The hotel is conveniently located to walk to the city center or take advantage of a walk on the River Trail. The room and bed were clean and comfortable. The heater worked. The hair dryer is hanging in the closest, so couldn't find it. The closet is very narrow and is hard to use. There is a fridge and coffee maker, but no microwave or freezer compartment in the fridge. They are a bit stingy on the towels, shampoo, soap, and such. We had to ask for another towel and made the mini toiletries last several days. They have a nice breakfast buffet with waffles, eggs, meat, yogurt, fruit, pastries, juice, and coffee. There was a ample selections and plenty to eat.

This Best Western is what you are to expect. Which is good. Unfortunately the price was steep for a place like Trail. In fact it was more then in some major tourist and business centers of gone too. And the room was nice but on the small size.

The staff and security of this hotel was amazing! Went out of their way to make me feel welcome and safe! Restaurant/bar has amazing food and drink choices, so many that I had trouble choosing what to order! Highly recommend!

Although it is an average hotel, it is the best in Trail BC. Room is average maybe a little small, Bar fridge is handy. Room décor is dated and the chairs are not the most comfortable. There is no kitchenette for patrons to use. Breakfast is average. There are only two suites in the hotel and they are often booked. Loyalty program upgrades are rare.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We aim to provide something for everyone who comes to Trail. While we may not have kitchenettes we do strive to include a hot breakfast that has something for any taste, and rooms that are clean and comfortable. For our room decor, we are always seeking new ways to update it, including newer additions like the bathrooms counters and lighting to make it both more modern and functional. I hope we see you again the next time you're in Trail! Guest Relations Manager

Service was very good. Average hotel but best in the area. Breakfast was included and was good but not spectacular. We were getting ready for bed and discovered dried blood on the pillow case. I took the pillow to the staff who were concerned but never heard another thing about it.

Great hotel, very clean & updated. Only downside is the rooms & beds are so small. We traveled with our daughter for hockey. The full size beds are tiny and great very comfortable if you're sleeping alone. There are only two room options in this hotel. A king bed with no pull out or a room with two "FULL" size beds. I wish they would have roll-aways, but they are not available at this facility. Would recommend to anyone, as it's a very nice hotel, just very small beds, which didn't provide a very good night sleep. Bar is absolutely beautiful, wait staff are excellent. Overall - Great Value, Beautiful Property

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. Our main room type with two beds currently has two oversized full beds, which is a mix between a queen and a full bed. We do make sure to buy the best mattresses we can find since a comfortable sleep is extremely important. It looks like you took advantage of pretty much everything we have to offer here, and you got to enjoy a meal in our lounge. We're always updating our lounge, with a few new additions to our menu recently. I hope we see you again soon, for hockey, or even just a nice dinner in Foxy's. Guest Relations Manager

though, the room itself was very average and the bed was squeaky.... it was very clean and well maintained. a highlight of my stay was the breakfast.... a very full range of healthy morning choices... not your typical crappy store bought muffins. And the morning hostess was simply amazing, she was friendly helpful and fun. On day two she remember me and ask how my meetings had gone etc. she was simply lovely! Also the young lady who did my check in, was fabulous too, very very cheery and extremely helpful. the property was average... but the people were an A+++

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased to hear our staff was the bright spot of your time here. Having a great staff can bring a joy to anything you do. It make coming into work each week something to look forward to. I find it easy to keep a positive outlook when I'm here since I'm always surrounded by it. It only gets better when we get feedback like yours that really make it all worthwhile. I hope we see you again soon! Guest Relations Manager

Looks can be deceiving. Beds too soft. Lost confidential information. could not bill restaurant charges to room. Room was not cleaned very much on the second day. Dishes were not taken out. was not a happy camper.

at the front desk was very pleasant and helpful. Rooms were very nice, clean and comfortable. Would stay again for sure.a nice free hit breakfast with new ce lady serving . Not ce and close to down town .

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Pleasant, helpful, just two small parts of what make for a good stay. Clean, comfortable, are two extremely important parts that make our rooms what they are, and we get more compliments about that than anything else. Our location too is a nice bonus to have since we're in the heart of Trail. Close to pretty much everything you need when you're here. I hope we see you again soon.

my husband and I stayed one night and the staff was fantastic. The front desk fella had a smile as soon as we walked in the door as well as all the other staff we saw. The room was exceptionally clean and the food was great in the lounge and breakfast the next morning was also very good. We would stay again and recommend it highly Thanks for the experience and will tell friends.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. A friendly face is the first thing you should always see when you're here with us. The next thing is a clean room, great food, and a smile from everyone you see. I hope we see you again soon in Trail! Guest Relations Manager

From the moment of check-in we were made to feel welcome and a valued customer of Best Western. The staff went out of their way to explain the different amenities and location of them that the hotel had to offer. The lounge/bar was very pleasant with well prepared food and a caring service person. Breakfast was well presented, served warm and you were welcome to fill your travelling coffee mug. I would highly recommend this facility to any traveller

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you got the full treatment we aim to provide to everyone who walks in our doors. A welcoming smile, and a great dinner can really go a long way in making it happen. We're here to make every stay a great time, from the moment you wake up and have our breakfast, to sitting down for a delicious dinner prepared by our amazing kitchen team. I hope we see you again soon, for a night, a meal, or even just a quick drink. Guest Relations Manager

Stayed with my son. Exterior of hotel looks old, needs a new paint color but once inside its much nicer. Can still tell its older building but its clean and nice decor. Crown mouldings and nice furniture. Free breakfast until 9am which was hard to get downstairs to somedays as being on holidays you want to sleep in, 9:30- 10 like most hotels would be great. Air conditioner when it kicked in was loud but after a few days we got used to it. The curtains are great blackout ones to keep sun out which was awesome. Staff were really nice and when I requested a microwave it brought up promptly. Beds & bedding are really comfy and there is nice big flat screen tvs. Bathroom is small (no fan) but is completely renovated and nice (granite).

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy to hear our interior surprised you. This building has a great history, and we take pride in keeping it looking good. For our breakfast, we do shift over to a later time on weekends just to fit with when most of our guests are up. We are happy to have air conditioners in each room, but it does come at a small price of hearing it running to keep the air nice and cool. I hope we see you again soon! Guest Relations Manager

The staff was super friendly and accommodating, bed was comfortable. The outside of the building could use an update but inside was comfortable. The bar staff was very helpful going above and beyond. The elevator needs updating, a little scary lol

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad your found the inside to be a bit of a nice surprise. We are always looking for way to improved, and the best thing we can do is use comments like yours to know where our efforts are best spent. I hope we see you again soon. Guest Relations Manager

This place is great. Very clean, very comfortable. Incredible views. Plenty of sights to see near by. Nicest hotel bed I may have ever slept in. Staff is also very friendly. Our family of 6 had a great time here.

This was a great hotel for the price. We booked in advance and noticed a different price the day we departed. The front desk staff assisted us with the lower rate. The room was comfortable, the exercise facility was perfect, the hot tub was very clean and inviting, and it had a nice breakfast.

My wife and i were travelling through BC from Kelowna to Alberta and decided to stay in Trail. After looking online at availability and prices, we decided to go with the Best Western Plus as i have stayed at other BWP hotels and have been very pleased with them. There was no disappointment here! The room was perfect......clean, modern and quiet. Very comfortable bed and the window even opened a touch to let in a bit of fresh air instead of using the A/C. The front desk staff (Aaron) was excellent! Greeted us right away....seamless check in....and good information about where to eat, etc. We were very impressed with his professionalism and enthusiasm. He looked like he enjoyed what he did, and it was refreshing to see. There is plenty of parking and the hotel is connected to a restaurant (Highly recommended, I will review it on its own as it was very good), and a liquor store which was great for grabbing some drinks and using the room mini fridge! Don't forget to have the complimentary HOT breakfast! It was perfect and has something for everyone. Very good value there. We would recommend this hotel and stay there again. Some people stated that is was expensive, but for what you get off the highway, it is comparable and above and beyond nice.

Surprised at the price $161 for senior in Trail BC on the highway?!! We had to move rooms because there was water coming from somewhere in the bathroom and making the carpet all wet in the entrance. Not nice to walk on with bare feet. Weird. In our second room the fridge ran all night and froze everything in it. No temperature gauge to change coolness and it was irritating to listen to all night. On the upside Happy hour at Foxy's was great. Front staff at check-in recommended the Bellini's and they were lovely at half price $3. Staff were friendly and efficient. Rooms were clean and wifi was good. Air conditioner worked great. Volume on TV was locked at 20 which was a little difficult to hear, but good selection of channels. We enjoyed a walk down across the bridge over the Columbia River and the huge mural on the Museum.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. For our pricing, it does vary depending on how early you book, and how busy we get. We always recommend booking early, and direct to get the best deals. On a more positive note, I'm very happy to see that our staff, and the bellini's made your stay pleasant. Along with that, a clean and comfortable room are exactly what we're aiming to provide everyone who comes to Trail. I hope we see you again soon! Guest Relations Manager

This is one of my favorite places to stay, when I have to travel for work. Trail, B.C. is such a neat location, and this hotel is, perhaps, the very best the city has to offer. The hotel's staff are quite friendly, although that may be because they are Canadian (sorry, but Canadians, from my own experience, tend to be much friendlier then those of us from the U.S.). The rooms are always kept exceptionally clean, with comfortable beds, and......Well, the hotel is just very nice, in general. I always enjoy my stays there :)

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's our pleasure to have you stay with us. We're always excited to welcome returning guests back to the hotel. We take pride in greeting everyone in a friendly yet professional manner, and I find it keeps things enjoyable for the guests and us as well. We must be doing things right to keep you coming back, and I know we'll keep doing them that way because of the standards we have here, and the satisfaction we get in providing a clean and comfortable place for our guests. Make sure you say hi to me the next time you're in Trail and you can enjoy a drink on me. I hope to see you again soon. Guest Relations Manager

- very comfortable bed - clean sheet and clean bathroom - bar soap was not preferred in my own opinion - very very polite and friendly staff - in the middle of a "highway" yet walking distance to the downtown of Trail - close to Foxy restaurant - food is alright, not bad - pretty pleasant stay for business trip - will recommend to colleagues and friends

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We set very high standards for our rooms when it comes to our beds. Clean and comfortable are just part of our everyday, and it plays a very important role in making sure everyone gets a great night's sleep when they stay with us. I always recommend eating at Foxy's to anyone who walks in our doors since we have the best kitchen staff you can find in Trail in my eyes. From the head chef, to the servers, everyone does their part to make every meal here something to remember. If you have the time, come in during our happy hour and you can get a great deal on some drinks and appetizers before the main course. I hope we see you again soon! Guest Relations Manager

Another great stay at this hotel. Staff at front desk are friendly. Rooms are modern. Cable selection was good. Wifi was good and did not kick out. There is a breakfast in the morning that has a good variety. There is an elevator at the lobby but can be quite slow sometimes.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm extremely pleased to see that you enjoyed another stay with us. We always love to have a guest return back to us. We've put effort into ensuring our rooms are updated, whether it's the 46" led hdtv's, or something smaller like the brick on the desk that has two standard plug-ins along with two usb plug-ins so everyone can charge their devices. Our breakfast too is something we're always looking at to ensure the variety you mentioned is there and everyone can find something to get their day started off right. I hope we see you again soon! Guest Relations Manager

Great hotel to pass through. It has a hot tub but it only fits 4 people in it and the fitness room is small but functional. The rooms are spacious and the king bed is heavenly! I'm looking into purchasing the mattress. The breakfast in the morning was good. Very satisfied with my stay. Check out Pino's Authentic Italian restaurant for dinner. It's walking distance from the hotel and is fantastic!

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Our beds are easily the most complimented facet of our hotel right behind our housekeeping. I find them to be the most comfortable beds I've ever slept on. So much so that I got one of them for myself after staying here. For our fitness room, and out hot tub we do out best to maximize the use of the space. While I haven't tested out Pino's for myself, I've been hearing good things, and we're always happy to have another good place to eat in town! I hope we see you again soon. Thanks. Guest Relations Manager

The hotel is a good place to stay .The staff is very friendly and helpful . I did not expect a rate of $ 157.69 plus taxes in Trail . I would go back just because of a well trained and friendly staff . Breakfast was good. Did not see to many other hotels in area .

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your compliments on our friendly and helpful staff are greatly appreciated. We do our best to ensure guests feel like this is their home away from home, and they're always greeted with a friendly smile the moment they walk through our doors. I hope we see you again soon! Guest Relations Manager

Friendly staff and comfortable rooms. Nicely updated. Basic breakfast comapared to other bw properties which could be improved upon. Eggs looked industrial. Room very good and updated. An attached restaurant, roxys, was also very good. The fitness area has several cardio and weight machines. It could benefit from some exercise mats and a better layout. Very nice place to stay and central to downtown for a walk.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you enjoyed your time here during your visit to Trail. It seems you had a chance to see pretty much everything we have to offer, from our comfortable rooms, to the breakfast, fitness room, and our lounge as well. I will make sure we do take a look at our fitness room layout and see if there is a way to make things more accommodating. I hope we see you again soon. Guest Relations Manager

We stayed in a queen suite and it was great. Super clean and comfortable. Great breakfast options and friendly staff. We enjoyed our short but satisfying stay, would've really loved at least one more night.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Super clean, comfortable, great breakfast, and friendly staff sound like a winning combination to me. I'm so happy to hear you enjoyed your stay here, and I too you can come and stay for longer the next time you're in Trail. I hope to see you soon. Guest Relation Manager

The hotel is easy to get to, the staff are very courteous, the room was clean. The included hot breakfast was your typical hot breakfast with eggs, waffles, and a meat. Overall it was a good place to stay.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Right to the point. Your easy to understand and straight to the point review is perfect. You can't beat a clean room, hot breakfast, and courteous staff when you're looking for a place to stay. I hope we see you again soon the next time you're in town. Guest Relations Manager

My husband and I were headed to Osoyoos when are truck broke down. We got towed to trail in the middle of the night. When we came to find a room they were very accommodating and welcoming. The next morning we asked about a place to fix are truck and the man at the front desk gave us the best place to go and told us were not to go. I would come here every time hands down!!

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad we were able to provide you with a place to stay during that tough situation. Having your truck break down is never an easy thing, but having a local to ask where to go to get it fixed is always a good thing. I hope we see you again in Trail, under better circumstances next time. Guest Relations Manager

Have stayed here a couple of times. The room was clean and a good size. The staff was friendly especially the breakfast person. The provided breakfast was good. There is a beverage store on site which is convenient. The motel is close to town and you could walk to restaurants but it's a few blocks. The on site restaurant is closed on Sundays.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Returning guests are always a great way to tell that we're doing things the right way. If you keep returning and find that our property is clean then we know our staff is working hard. Our breakfast is something we love to see our guests enjoy each morning, and it's a great way to start the day off right and save quite a bit of money not having to go out and find something expensive each day. Our convenient location is right in the heart of Trail which makes it easy to find something nice within walking distance. I hope we see you again on your next trip to Trail. Guest Relations Manager

Company over charged me months later. Tried to put a charge through my Credit Card. Will never stay there again. Called back months later when charged appeared and the person very arrogant and did nothing.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm sorry to hear that you've had an issue with the billing for you room. Please feel free to contact to us and we can look into exactly what happened with your room and come up with a solution that works for everyone. Guest Relations Manager

We were in Trail for a car show so rather than drive back to Colbert, we stayed overnight. The hotel gave a group (event rate for those of us who were involved in the car show. It was convenient and close to our friends house who had hosted a barbecue.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's always great to have travelers in for the various events in Trail. I got out to the car show you're talking about and enjoyed it too, so thank you for that. I'm happy we were able to give your group a good rate, and make your time in Trail enjoyable, and your trip home that much easier. I hope we see you again soon, and next year for the car show too. Guest Relations Manager

The people, the property, the lounge and the cleanliness of BW Plus Columbia River Hotel, BC, will win you over and keep you coming back. The genuine staff members leave a lasting impression, the atmosphere in the lounge, food, beverages, all excellent. Looking forward to my stay in 3 months. Can't wait.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Wow, I couldn't have put it better if I tried! This is exactly the impression we're aiming for with everyone who comes to Trail. We hope everyone is left with a positive feeling when from the moment they walk through our doors, and leave with a smile on their face. I look forward to seeing you again soon! Guest Relations Manager

We enjoyed our one-night stay here as we crossed BC along the Crowsnest Highway. At first, I was a little put-off by the fact that there was a liquor store attached to the hotel (there were some interesting folks hanging about when we arrived), but the hotel experience itself was good. The room was well-sized for a family of four. One big suggestion would be to add a fan in the bathroom. Ours had a low ceiling and a fan would have helped clear the steam after all four of us had our showers. We loved their commitment to being green, too.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are committed to providing a great stay for everyone who comes to Trail. From being a Green Key rated hotel, to just doing the little extras that make you feel welcomed. We are proud to have Frosty's Cold Beer & Wine store on site, and we also have staff here 24 hours a day along with security to ensure everyone feels safe, and is safe. For our bathroom fans, while there is no switch, we do have a system in place that provides the same function to clear out the steam. I do hope we see you again soon the next time you're in town. Guest Relations Manager

Hotel was great, however I found it weird I had to unplug the tv to plug in the coffee maker. The ice buckets in the room should come with a disposable liner. One never knows what the guest prior had in the bucket! Other than that it was fine

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad you found our hotel to be great. For the TV needing to be unplugged, it shouldn't be that way, everything should already be plugged in and waiting for you when you need them. And for our ice buckets, our housekeeping does fully clean them out so there shouldn't be any worry there. I will make sure our GM is aware so he can evaluate that. I hope we see you again the next time you're in Trail. Guest Relations Manager

Stayed at the Best Western in Trail and can not say enough about the staff who arranged for a late check-out and a taxi to the airport without me even asking. Free breakfast was also a nice touch and a convenience store/liquor store attached was great.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's always great to have someone there to help you out when needed. From arranging a taxi, or late check-out, we're always here for our guests. And a good breakfast to start the day always helps. I hope we see you again the next time you're in the area. Guest Relations Manager

Location is great, food overpriced ,staff very friendly, room was updated but $159.00,not for this cowboy, did I mention the owner was very arragant and all he did was complain about the town....so sell

This hotel is in a great location in Trail. Right on the main highway and close to downtown. The hotel was spotless and the breakfast included scrambled eggs and sausage. The staff was very attentive. The bed was very comfortable.

This hotel is actually the only one in town but it is well-run. It is super clean! One can walk downtown easily and the staff is very knowledgeable . The hot tub was not working while we were there but there was adequate work out machines in the fitness room. The breakfast room and food was excellent. It was very organized and run by a very personable lady!

This is a very nicely updated hotel. Rooms are tastefully decorated with nice furniture and amenities. Minor quibble a writing pad and pen would have been helpful. Restaurant surprisingly good for a small town. Portions perhaps overly generous.

This is a nice, well kept hotel, which is good since there are only another 2-3 hotels/motels in the area. The staff are friendly and efficient, the hotel is clean, the rooms are clean and the beds are comfortable. They provide a decent breakfast and you probably can't ask for too much more!

We found the hotel to be clean and the staff very friendly and helpful. The hotel has a large restaurant, very much a Sports Bar, TVs muted but loud musak. The dinner was excellent. Free breakfast was good with hot and cold selections.

We found this hotel to be excellent. Great location and very clean. The staff were extremely helpful. The beds were the best. Sheets and towels were soft and comfortable. Internet worked perfectly as well as television. Having TV guide would be helpful but I guess we could have asked for one and did not. Probably because as two sisters we talked the whole time.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm so pleased that you enjoyed your stay with us. A lot of work goes into providing a comfortable and clean room. It takes everyone from housekeeping, to the front desk staff, to maintenance to make sure that everything is as it should be. Having clean, quality sheets makes for a restful sleep, and our heavenly beds only make it that much sweeter. I hope we see you again soon. Brandon Schroth

My husband and I had to go to Trail for a Medical Appointment and stayed at the Best Western Hotel for 2 nights. We were very happy with quality of the rooms the friendly and helpful service. The quality of the food inservice at Foxy's Restaurant and Lounge was excellent We would definitely recommend it to our friends and aquaintances.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm so happy we were able to be here for you at an important time. We're lucky to have the regional hospital in Trail, and I've had the pleasure of meeting so many great people who have made use of the talents up at our hospital. Foxy's is a great way to relax and enjoy a quality meal after a long day or a long trip in. I hope we see you again soon, maybe just for fun this time. Brandon Schroth

Excellent hotel (only one in Trail) including the restaurant / bar (Foxies) with excellent food! It's about 15 min to Red Mountain, 50 to Whitewater. Trust me you won't leave the hotel as there is nothing available as far as decent restaurant / evening life! There is also a liquor store on the premises so no need to drive at night!

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you really took advantage of everything during your time with us. We've put together some great packages to make it easier than ever to spend some time up at the ski hill during the day, then come back down to the hotel to unwind and spend some time in Foxy's, and finally a pick up some drinks for a night cap at Frosty's. I hope we see you again soon, or at least next ski season. Brandon Schroth

Stayed here for 1 night and was impressed. The room was great, bed comfortable. The restaurant food was good and as usual the breakfast was great. I would stay again if in the area and certainly recommend it...................................................................

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you enjoyed everything we have to offer. From the amazing beds, to our great food in Foxy's. I always aim to have everyone experience everything we have to offer during their stays with us. I hope we see you again soon. Brandon Schroth

The rooms were small so we were crowed and the oversize single beds made for a very long night because we were sharing the bed. If you are alone or a couple they would be fine, they were comfortable. The room was very clean, as was the rest of the hotel and the staff were pleasant and helpful. The breakfast was your usual hotel fare, not outstanding but adequate and tasty. We would stay there again only if we were travelling as a couple and not with our family.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad you found our rooms to be clean, and our staff to be friendly. We do recommend just one person per bed in the rooms with two beds to get the most comfort you can, but they can work for two when needed. Let me know if you want multiple rooms on your next stay and I know we can work out a great deal for you. I hope we see you again soon. Brandon Schroth

Trail has a real lack of good places to stay. You'd think that with all the money that has flowed through this town over the past +100 years of the smelter running that some of it would have stuck to a decent mid priced hotel. This place is fine. No surprises. No gems. No disappointments. It's a bit rich but who's going to argue over maybe $30 night. The breakfast is marginally above average. The beds are great. The black out curtains do the job. It's clean and quiet. I'd prefer to stay in Rossland 10 kms up the hill as Trail is slowly decaying as Teck reduces their workforce through automation. Walking around Trail in the AM, although bigger than Rossland, is far more sad than walking the few blocks of Rossland. Too bad. Trail was once a great Cominco company town. Now it's just a sad skeleton lacking choice in accommodation.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy we seemed to be the bright spot in Trail. We are always here to make sure your time in Trail is enjoyable. Summer weather is here now, and it makes almost everyday here such a treat just to be outside and enjoy the sunshine. Clean, comfortable, and quiet rooms are one of the best ways we can make sure you get a good night sleep so you have the energy to meet each day. I hope we see you again soon. Brandon Schroth

Stayed for approx 8 days over 2 weeks. All staff were friendly to deal with. The rooms are modern. They do have a breakfast in the morning but I never did make it there but heard it was decent. It is generally a quiet room, but even being on the 4th floor you could still hear the traffic and the customers entering the liquor store. The wifi was good, cable selection was the typical basic selection. If your in the region this is the place to stay.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Always great to hear when the friendliness of our staff shines through. Our breakfast is always evolving, with recent additions like special toppings for your hot cereal or your yogurt. I'm also a big fan of the waffle maker, although they are very filling and I usually only make a half sized one. Our wifi too is something we put a good amount of work into maintaining so each guest can enjoy their time online. I hope we see you again soon. Brandon Schroth

The hotel is a reliable if unspectacular place to stay in Trail. It is very well located near downtown, and although it is on a busy highway, there is very little traffic noise. The rooms are small but clean and comfortable. Breakfasts are not great, but provide the basics to start the day. Staff are very pleasant. Price is a bit high, but there's a lack of competition in town.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased that you took advantage of our central location in Trail. I'm also thankful for your comments about our clean, comfortable, and quiet rooms. Having those when you're on the road can go a long way to making any stay an enjoyable time. Everyone here at the hotel, from the front desk, the servers in Foxy's, to the people in Frosty's will always welcome you with a smile. I hope we see you again soon. Brandon Schroth

This is one of the best experiences I have had at Best Western. The room was clean, walking distance to where I needed to be, the staff were extremely helpful and friendly, the food quality at the restaurant (Foxy's) was really good and the breakfast was really good as well. I am very happy with my stay and would definitely come back the next time I visit Trail.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Reviews like this are what keep me coming into work each and every day. Everyone here, from the front desk, to housekeeping, and our chefs, all work to make sure that our guests enjoy their time with us from the moment they walk through our doors to the moment they're back on the road again. I too hope we see you again on your next trip through into Trail. Brandon Schroth

I was in Trail on business and stayed at this hotel. It is right off the main road through town, so I was concerned it would be noisy but it was not. It has obviously been fairly recently renovated, and the rooms were very nice. They are not huge, but are an adequate size, very clean, and the bed was very comfortable. There is the usual desk and dresser,with a flat screen TV, and a nice touch of a charging station on the desk with two plug ins and two USB ports. The bathroom was clean, the linens were fresh and the shower pressure was great. The front desk staff was friendly and helpful, offering good suggestions for where to eat and where to go for a walk. They loaned me and my colleague knives so we could eat some fruit in our rooms. The location is very central, just a short walk to downtown, where there is a neat little place serving breakfast,ice cream and organic coffee, and about a 5 minute walk across the Trail bridge brings you to a stairwell down to a sidewalk along the Columbia riverbank. A few minutes on that takes you to Gyro park which is a very nice peaceful morning walk. The only thing which would have been nice would have been a recycling bin either in the lobby or in the room for water bottles and such.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy to hear that our location in the heart of Trail helped make your stay an enjoyable one. Our friendly staff, and their knowledge of the area is one more reason to make sure you stay with us whenever you're in town. That, along with the fact that we're always looking to keep our rooms current with things like the charging station can go a long way to making any time away from home a pleasant experience. I too enjoy a nice walk at Gyro park, and look forward to more of it come summer time. I hope we see you again on your next trip into Trail. Brandon Schroth

Visited while skiing Red Mountain outside nearby Rossland BC. Went there President's weekend; nil left in Rossland for rooms; booked here instead. About 5 miles from Rossland, still convenient to the ski hill. Rooms fairly large-2 queens were not tight-and adequately but not luxuriously furnished; fairly new looking and very clean. Free breakfast was better than some hotels; waffles/eggs/bacon/cereal/fruit/yogurt; nice bar on main level as well. Free parking. Friendly/accommodating & helpful staff. Only downside was relatively high price. I'd stay again.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm glad we were able to give you a clean and comfortable place to stay for your ski trip. We do offer very good prices on ski packages that include the room and ski passes for one to four people. This year especially I keep hearing how great the conditions are up at Red Mountain and it's always interesting talking to everyone who travels from near or far to come and enjoy the slopes. I hope we see you again soon, or at least next winter to enjoy the powder again. Brandon Schroth

I live in Trail so have not stayed in the hotel although friends who stay there tell me how impressed they are. It is a very well-kept, clean, modern hotel. I have eaten in the dining room, Foxie's, but don't go there often. It isn't that the food isn't good - it is quite good, and pretty reasonably priced considering you are getting fine dining when it is really bar food. If it is that good, why don't I go there more often? Because the hotel owners won't give anyone a break when coming to town for a conference or special event. I support businesses in town that support the community.

I stayed at this location for a week on a business trip. I found everyone, from housekeeping to front desk and to the restaurant as excellent! The food is great, the atmosphere is also great. Each day I found another reason to be happy with my choice to stay here.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. It looks like you got exactly the kind of service we're always aiming for. Everyone here, from housekeeping, front desk, to the restaurant staff. We're always hoping to provide a positive atmosphere that makes everyone feel welcomed as if they're staying with family. I look forward to seeing you again soon on your next visit to Trail. Brandon Schroth

I enjoyed my stay at the Best Western River hotel. Everyone was helpful and professional and I found the accommodations met my professional and personal needs very well. Thank you for providing a home away from home.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm glad we were able to make you feel like you were at home with us here in Trail. That's exactly what we're aiming for. I hope we see you again the next time you're in Trail or even passing through. Brandon Schroth

No offer of a corporate rate and refused to honor points for a free night. Had no choice but to stay as I had appt in am. 189 for 1 night off season way too much for what it is. Only redeeming part was the dinner at the restaurant downstairs, was very good.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm sorry we couldn't use your points for a stay at the hotel. I reviewed your Best Western Rewards account and it looks like you didn't have enough points to redeem for a free night stay. We do have negotiated corporate rates with several companies and are always happy to welcome more to the hotel. I invite you to contact me at the hotel and we can look into setting up a rate for your company. Brandon Schroth

I could tell this hotel was renovated recently as it was classier than I expected, and super high-detailed clean. The beds were comfortable. Restaurant was mediocre and very expensive, but the complimentary breakfast had lots of options that I enjoyed (eggs, baked goods, fresh fruit, etc). I was snowed in to Trail and had no option but to stay here a couple nights. The "distressed rate" was a lot more than I expected it to be, considering my circumstances. It wasn't any lower than prices I'd seen quoted online. But the service was great, and I appreciated the proximity to downtown so I could enjoy my evenings out, shopping, and dining in town since I didn't care for the hotel restaurant. The only cheaper option worth staying at is the Glenwood, but the location is no good there if its winter and you need to get around on foot like I did.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. We are very fortunate to have an owner who knows the value of keeping our rooms well maintained and makes sure we have to resources and people to do so. Our comfortable beds are an important part of that. The breakfast too is something we're always looking at to make sure we have something everyone can enjoy. I hope we see you again in Trail, maybe with a bit less snow next time. Brandon Schroth

We come to Trail often and only stay here. Never a problem and rooms are clean. Staff is friendly and the breakfast is good to grab and go. The restaurant is good too when it's open. We also like the beds and the family suite is good as well. I do wish the bathrooms had more space to put your things. We will stay again.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. It's great to hear that you've enjoyed our service and clean hotel. We work hard to keep the rooms clean and to create a welcoming feeling when you walk through our doors. The beds too are an important part of the hotel which is why we make sure to only have the most comfortable beds we can find. Our bathrooms may not be the largest, but we keep them clean so you can use them with peace of mind. I hope to see you again soon in Trail. Brandon Schroth

All of the Best Western properties where I've stayed were very good with product and service but this one in Trail, BC, is priced at $139 compared to most others at $109 or lower and some as low as $79. This makes the value of the Trail property somewhat lower than other Best Westerns.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm glad you enjoyed the hotel, and the service we provided during your stay with us. For the prices, all Best Westerns are independently owned and operated. The prices are based on demand at the time you stay and we are always doing what we can to offer the lowest prices with the best service. I hope we see you again the next time you're near Trail. Brandon Schroth

Rooms are clean but small. I wouldn't want to have more then the 2 of us in the room. But we are only there to crash after a Christmas Party ...The bed is comfortable , good pillows, nice toiletries ... Breakfast was included with the room. But they need a lesson on Breakfast...Eggs tasted like Fake Butter; Waffle batter.. made a really tough waffle..the teeny tiny ham medallions had 3 sad little pieces left. didn't appear to be any staff checking on the food line , until it was time to close up. Coffee was good...

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm pleased that we were able to save you the drive home. As for our breakfast, we only use real eggs, and some seasoning to add to their flavour. The waffles can vary depending on how much batter you use in each waffle. I tend to like smaller waffles myself so they turn out really well. The coffee is something I too enjoy, but daily since I'm always here. I hope we see you again soon since I don't think your experience with there not being enough breakfast is something common in any way. Brandon Schroth

Stayed here for one night. This is a return visit for ne and I will be ba k again. Great staff. Very clean. It has a restaurant/lounge attached that has great food and a liquor store as well. Super comfy bed and big tv. Included hot breakfast bar with a nice variety of eggs, sausage, fruit, waffles, cereal etc. I will be back!

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad your enjoyed your time with us, even if it's just for one night. Comfortable beds, clean hotel, and great service in Foxy's are all what make this a place to return to. The breakfast in the morning is one way to help start the day off right, and there's enough variety to have something different each morning if you're with us for a longer stay too. I hope we get to see you again soon. Brandon Schroth

I had book a non-refundable rate on the best western site, and i had a delayed due to weather and flights weren't able to come into Castlegar. I called an asked and notified the hotel that I cannot show up on day 1, and making sure there weren't a no-show. The hotel staff at the time acknowledges my absence and make sure my room was still available the following day, and furthermore he told me he will look into see what he can do about the cancellation (although he did not have the authority to do so). Booking non-refundable assumes the risk of inclination of weather, etc... But i later got a call from the hotel (1 hr or so) from the same individual saying that not only my hotel room booking is okay, also, my 1st night has been refunded. This is awesome, as this is something they went out of their way to do for me!

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad we were able to make things work for you. Since you booked directly on bestwestern.com we were able to work with you. I hope we get to see you the next time you actually make it into Trail. Brandon Schroth

I travel to Trail, BC regularly on business and I always stay at the Best Western PLUS Columbia River.The front desk staff are extremely friendly and professional. Every time I check in they make you feel welcomed. The onsite restaurant is superb, great food and super staff. The rooms are always clean and comfortable. Good value.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm pleased that you enjoy your time with us in Trail. We do what we can to make you feel welcomed and like you're in a home away from home. I'm pretty sure I can guess who you are from your review, and I really hope we get to see you again soon. And next time you can enjoy a drink on me. Brandon Schroth

The Best Western Hotel in Trail is clean, comfortable and centrally located near the historic downtown area. The bed was excellent. The restaurant has good food and very good service. I enjoyed walking through the downtown area, stopping at the Trail Coffee and Tea Company for a chat with the local owner and climbing the covered stairs for a walk through the historic neighbourhood.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our location is such a nice bonus to have when you're staying in Trail. That, along with the clean room, great service in Foxy's are big reasons why we get review like yours and are what keep me coming back to work with a smile everyday. The local places downtown here like Trail Coffee & Tea Co are such a treat to have, and it's great to be able to walk over and enjoy some fresh air while you're at it. The stairs too are a unique feature I haven't seen as much of in any city besides here, and I get a lot of use out of them, especially during the winter months. I hope we see you again soon in Trail. Brandon Schroth

Always very courteous staff. The rooms are very clean and the beds amazing! Whether you use SHAW OPEN or the in house Wi fi reception is great. The restaurant lounge "foxy" has good food and the drinks are not over priced. The happy hour is a great deal, especially after a long drive.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. First, it's great to hear the staff was courteous because that' exactly how it should always be. Having clean rooms too is a must and is back up by the hard work of our housekeeping. The in house internet too has had some work done behind the scenes to ensure it's reliable and appropriately speedy. The service, menu and atmosphere is Foxy's are such a great combination and they are why it's currently #1 for restaurants in Trail on Tripadvisor. I hope we get to see you again soon in Trail. Brandon Schroth

The BW Plus Columbia River Hotel is arguably the best property to stay at in Trail. We spent a couple of nights there and they met the higher standards you might expect in a BW Plus rated hotel. Our room was modern, clean, comfortable and quiet, though you might find rooms closer to the main drag to be more affected by traffic noise. Internet was ok, but not the greatest in terms of speed. Having an in-room small fridge was a bonus. The parking lot is a bit chopped-up though it seems like there's ample capacity and if need be, bags can be dropped near the main entry. The lobby area itself is small and nondescript and our check-in by the front desk staff was polite and efficient. The onsite lounge offered a pretty reasonable Happy Hour with fair discounts on drinks and appies, worth stopping by! The Fitness Room is very basic, fairly congested with a few pieces of universal equipment with an adjacent hot tub. The overnight stay comes with breakfast. It was average with a few hot items (scrambled eggs, ham, waffles), pastries, yogurt, fruit, coffee, but still nice to have available nonetheless! Location of the Best Western in downtown Trail is excellent, everything is pretty much walkable. Overall, next time we visit Trail we'll definitely stay again!

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your kind words are very much appreciated. It looks like you hit all the bases with your review. The clean & updated rooms, the breakfast, internet, fitness room, happy hour in Foxy's. You had a chance to enjoy every part of what we have to offer. Our location too is among those and can't be overlooked since we are in downtown Trail . I hope we see you again soon. Brandon Schroth

No restaurant or bar service on Sundays. After a long drive very disappointing - will not stay there again on Sunday - Front desk staff suggested a restaurant which was in the general area of the hotel.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. It's good to see the staff was able to give you some recommendations of places to eat on a Sunday since our restaurant was closed. For the last couple years our restaurant has been closed on Sundays and for that reason we keep a list at the front desk of other places that are available and phone numbers so we can book a table for anyone who might need it. I hope we see you again on a day that Foxy's is open so you can see the great food they offer, and other great deals like Happy Hour. Brandon Schroth

Don't expect to use your computer or have cheap phone (if you are from the States) Very clean Tons of towels Bring your own stuff if you want to use fitness center CHARACTER BUILDER MORE CHARACTERS AND ANOTHER ROUND

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm sorry about the internet issues you seem to have had. We've done a lot of work to improve what we have in the hotel. In the last year we've added over a dozen new wireless access points, and increased our speed by 500%. We even made sure to have backup and use multiple internet providers to make sure we're covered in case one goes down. We also have a 24 hour a day support line that I know can solve any internet problems and haven't failed us ever before in helping a guest connect. I'm wondering if you had a chance to get in contact with them to let them fix any issues you may have had? I hope we see you again so we can change your mind and show you how much work we've put into providing a high quality and stable internet connection. Brandon Schroth

Not my first time staying at this hotel. Have not been disappointed yet. Front desk is steady as the staff has been the same the last couple of years. However, the breakfast is okay - quality is good but we all look for different items, For myself I would like to have hard boil eggs.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. It's always great when a returning guest is happy to be back. Impressing someone in the short term can be easy, but to do so consistently is a tougher thing and something we work at every day. I will make sure to look into hard boiled eggs, and if enough people ask I'm sure it's something we can make happen. I hope we see you again soon. Brandon Schroth

The very friendly staff, great complimentary breakfast that had a personal touch, the clean and well equipped rooms all made our stay very enjoyable. It would be easy to make a personal recommendation to anybody looking for a place to stay in Trail to suggest this hotel.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm so happy you enjoyed your time with us. We are always looking for ways to make the hotel an inviting place, from comfortable beds to a fully featured hot breakfast. I hope we get to enjoy the pleasure of your company again soon. Brandon Schroth

Best Western PLUS Columbia River Hotel in Trail, British Columbia, is a nice hotel, conveniently located for any leisure activities in the Trail area, and right by the Teck Trail Operations if you are doing business there. The onsite lounge and restaurant is good. The breakfast bar is decent quality and convenient. The rooms are fairly well kept up and clean.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad you enjoyed the location of the hotel. We are in the heart of the city, which makes it easy getting to everywhere in town wether you're here for work, play or both. Our breakfast has been steadily improving, with smaller changes coming often, like a station to make your own waffles with special toppings. We're proud of the work our housekeeping and maintenance staff do to keep our rooms up to date and extremely clean. I hope we get to see you again soon. Brandon Schroth

I took my parents here for an evening before my moms surgery in Trail BC. The room was spotless, beds were comfortable, staff very friendly and an awesome breakfast to start the day! Kudos to all who work there! Great job everyone! I highly recommend anyone going to Trail, to have a great nights sleep here.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad we were able to make your stay a comfortable one. Being so close to the regional hospital we are always here with special rates to make things simpler. I hope we see you another time, maybe under better circumstances. Brandon Schroth

It was a bit expensive for an older property with small rooms. It was clean and quiet. Staff seemed somewhat undertrained but were very nice and trying hard. The lounge was very expensive with mediocre food.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad your found the rooms to be clean & quiet. Our housekeeping works hard to keep the rooms looking their best. For the rates I always recommend calling the hotel directly to get the best deal. Our staff, while some may be new are always working hard to keep guests happy. I hope we see you again so we can have a chance to change your mind for the lounge. Brandon Schroth