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Best Western Plus Columbia River Hotel, Trail

4.0/5  - basé sur 275 notations.
1001 Rossland Avenue, V1R 3N7, Trail, Canada - visualizzare mappa

Situata lungo il maestoso fiume Columbia nella regione di West Kootenay, British Columbia, Trail è un luogo speciale, famoso a livello internazionale per i meriti civili e sportivi, circondato dalle bellezze naturali e ricco di attività economiche. Il nostro premiato hotel boutique, situato in centro, nel cuore del quartiere commerciale di Trail, vicino al Trail Memorial Center, alla Fortis BC e alla Teck Metals Ltd. , ti offre un rifugio di qualità, in cui sentirti come a casa. Che tu sia qui per affari o per una vacanza a contatto con la natura, potrai trascorrere un soggiorno eccezionale grazie ai fantastici servizi e confort che offriamo, come la sala ristorante Foxy’s Fine Food & Drinks, strutture per meeting e banchetti a servizio completo, un business center aperto 24 ore su 24, centro fitness e vasca idromassaggio all'interno dell'hotel, check-out veloce, nonché una colazione all'americana a buffet gratuita, servita ogni mattina per farti iniziare al meglio la giornata. Se ti appassiona il golf, potrai giocare presso i famosi campi Red Stone e Birtchbank, circondati da paesaggi mozzafiato. Se ami le attività in acqua, potrai pescare nel maestoso fiume Columbia, rilassarti sulle spiagge del Gyro Park o nuotare nella nostra splendida vasca idromassaggio. Che tu desideri fare delle escursioni, praticare lo sci da discesa a Red Mountain, fare shopping al Waneta Plaza o assistere a uno spettacolo al Charles Bailey Theatre, la tua esperienza sarà indimenticabile grazie ai servizi e ai confort del Best Western Plus Columbia River Hotel. Reinvestiamo costantemente nelle nostre pluripremiate sistemazioni, per garantirti sempre un sonno eccezionale. Siamo felici di offrire ai nostri ospiti letti che tutti descrivono come semplicemente "paradisiaci". Dall'aeroporto di Trail, a soli dieci chilometri dall'hotel, potrai raggiungerci in tutta comodità e vivere tutte le peculiarità del luogo. I nostri chef elaborano piatti creativi, traendo ispirazione dai più freschi ingredienti prodotti localmente, mentre nel bar dell'hotel potrai gustare diverse bevande tipiche. Ci dedichiamo all'ambiente e alla comunità edilizia. Siamo orgogliosi di essere un hotel con certificazione Green Key. Ti auguriamo un soggiorno gradevole!

Best Western Plus

Columbia River Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
Basato sul parere di 271 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
114
Molto buono
99
Nella media
47
Scarso
9
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
123
Business Business
94
Da solo Da solo
15
Di coppia Di coppia
29
In coppia In coppia
65
In famiglia In famiglia
55
Viaggio con amici Viaggio con amici
15
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Last minute booking"

3
12/09/2018

Grabbed a room here last week. The front desk staff were great! I guess I got the last available room? The hotel seems old. The rooms could use a reno, but they are clean and the beds were comfortable enough. pretty pricey though. I'd stay again of I had business in town, but next time Castlegar is full I'll try Nelson.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I wouldn't be surprised if you go the last room as we have been extremely busy all month. We do our best to keep our rooms current. I know during my 10 years or so with the company we have replaced our carpeting in the rooms twice. Our beds too are the number one compliment we receive, and I've found them to be so comfortable that I got one myself. Our prices during this time are higher than usual during this period, and normally are more in line with what you would expect. I hope we see you again soon.

"Quick Visit."

4
27/08/2018

Stopping over in Trail one night, we booked into the Best Western. When in doubt, we find we are never disappointed with this chain. The location is right down town, so walking throughout the city, is made easy. The room was spacious, and on the top floor, which we prefer. Check in was easy. Breakfast in-house is always a great way to start the day. Also, parking is handy, right outside the hotel.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased to read that you enjoyed your time with in during your short stay in Trail. Our location downtown is quite convenient and allows guests to enjoy what our city has to offer, just like you did. We aim for our check in experience to be quick and simple. I hope we see you again soon!

"Great Home Away from Home"

4
26/08/2018

We were recently in Trail to relocate my son for hockey. The staff at the Best Western took good care of us! Was especially impressed with the housekeeping staff who were exceptionally kind, professional and helpful in every way!

GuestRelationsMangr, General Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are always happy to support the Trail Smoke Eaters, and their families when we can. Our location being so close to the arena is something I know helps, and I'm happy we are in this particular spot. I'm hoping to see quite a few games this year myself having gone to about a dozen last year. I hope we see you again and again throughout this season. GO SMOKIES GO!

"Pleasant stay"

5
20/08/2018

My wife and stayed at this property on our trip out west and it is definitely as advertised. Very comfortable experience all around from the front lobby to the room which was clean and well decorated. A definite stay if you are in Trail BC

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. Our team in housekeeping works hard to ensure our rooms remain clean, comfortable, and welcoming. I hope we see you again soon!

"A Nice Stay"

4
15/08/2018

We were here for two nights - Sunday to Tuesday. Overall we found the hotel quite comfortable. This is an older building that has been updated. Our King room was not huge -- but very clean - with comfortable furniture and bed. The staff all seemed very friendly -- from the front desk - to the housekeepers - to the lady overseeing the breakfast area. My only concerns were the noise from the room next door and the air conditioner. We did not have an adjoining room - yet could hear talking and coughing throughout the night. The air conditioner never did cool the room down very much - we tried working with it both nights - with little success.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I have found throughout the years that as air conditioners became more power efficient it has added some noise which is the trade off that has been made to reduce our footprint. I hope we see you again soon. Guest Relations Manager

"Ok for a stop"

3
13/08/2018

Older building but nice interior. Hot tub worked well but very small area, room was good, breakfast was good , elevator was kind of clunky likely due to older building. Location was good close to gas station and restaurants.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We have put work into keeping the hotel looking nice. We are actually quite close to upgrading our rooms directly with new furniture. Our elevator to me is quite reliable, and I've found they don't make them like this anymore since our has been extremely reliable with almost zero downtown beyond standard maintenance. I hope we see you again soon!

"Great Room"

5
04/08/2018

Spent one night here on route to Calgary and booked a king suite. Our room was beautiful and very clean. Loved the decor and the bed was really comfy. The front desk person was also helpful in steering us to a good restaurant out of town since half of Trail was without power due to fire earlier in the day. One suggestion I would make is to add safes in the rooms for passports and such. If passing through Trail again I would definitely stay here.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your kind words are appreciated. I'm happy we were able to help you find somewhere to eat during an odd situation. I hope we see you again soon! Guest Relations Manager

"Nice enough, but some things could use attention"

3
30/07/2018

I was in a two-bed room on the second floor, with a fine view of an adjoining flat roof. :-) Despite the hotel's location near the Columbia River, I'm not sure if any rooms offer a view of it. They may, but mine faced west, away from the river, and didn't. Pros: 1. Comfortable beds. 2. Good breakfast. 3. Generally nice amenities. 4. The room was very clean. 5. Hard-working cleaning and breakfast staff and helpful reception staff. Could use improvement: 1. I had a room with one of those interior doors that can be used to lead into an adjacent room. One night I heard a cough that was so distinct I theorized someone could be in my room! It turned out that the soundproofing afforded by the interior doors is minimal. Generally, though, the hotel is quiet. 2. The air-conditioning was quirky. It seemed to register the outside temperature rather than the temperature in the room. So when it cooled off at night the room remained warm and stuffy unless I turned the a/c down to around 19°C (66°F). During the day, when it was hot outside, the a/c worked normally. 3. I was there for five days and not once was the bedding changed or offered to be changed. If this is the policy, it should be specified.

"Almost Luxurious"

5
20/07/2018

Our rooms were nicely furnished, immaculate, and comfortable. The location is walking distance to town and the gulch. The elevator was jarring and needed attention. The complimentary breakfast was very good.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased you found our rooms to be nicely furnished, clean, and comfortable. Our location in the heart of Trail is a great asset and allows our guests to enjoy what our town has to offer. I hope we see you again soon! Guest Relations Manager

"Failed trip, but great customer service!"

5
15/06/2018

I was heading to Trail on the Silkirk Loop drive this past May, with reservations at this property. Unfortunately, a landslide at the Kootenay Pass, and a severe backup on the alternative route (the Kootenay Bay ferry), forced me to change my plans. Even though I had a pre-paid reservation with the Best Western, these folks were so understanding when I called to cancel. I'm not sure if they were able to resell my room, but they refunded my money, and I'm eternally grateful. OUTSTANDING CUSTOMER FOCUS!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy we were able to make it work for you in a tough situation. I do hope we get to see you another time now that things are all opened up. Have a great summer if we don't see you! Guest Relations Manager

"Cozy, with luxurious feeling, like a European boutique hotel, very friendly staff"

5
03/06/2018

We loved our stay at this luxurious feeling, cozy and comfortable hotel, one that is quieter than you would think, given its convenient downtown location on a busy street. It looked to us like they had thicker glass in the windows, muffling street sounds to the minimum. This, with well-functioning blackout curtains, combined with the most comfortable BW beds we've ever experienced, made for a very restful night. Although the rooms are not spacious, they are well appointed, nicely lit, and the furniture is nicer than it looks in photos. The bathroom is good, but lacking counter space and a fan. There is no pool, but there is a small hot tub as part of the small fitness centre. They could also use more TV stations like The Frame channel and/or Stingray / Galaxy music channels. Staff were all-around super friendly, especially in the well-run breakfast room. We really enjoyed the stay, and we will be back when we're in the area again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you hit every note. I'm extremely pleased to see you greatly enjoyed your time in Trail, and your stay with us. I hope we see you again soon! Guest Relations Manager

"Comfortable accommodations"

4
11/04/2018

Very clean. Efficient staff. Unfortunate that the walls are a little thin! Warning: while attached, the hotel is not connected to the restaurant, Foxy's, so you cannot bill your room. Bring your wallet.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work hard to keep the hotel clean, since it's something I always look for when traveling and I know it's at the top of almost everyone's list while away from home. For our lounge, Foxy's FIne Food & Drinks, they can still do room service and everything with payments being made via a cellular debit machine. I hope we see you again soon! Guest Relations Manager

"Excellent"

5
06/04/2018

I would happily stay at this property again. Everyone of the staff were wonderful, and helpful. Hotel was very clean. Breakfast was well served with a verity of chooses. Restaurant food was excellent.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Our main priority for all our guests is that they have a comfortable stay, in a clean room, with a nice hot breakfast to start their day. Everything else is just icing on the cake the way I see it. I'm extremely happy that you enjoyed both the breakfast, and a meal in our lounge. I always recommend going into Foxy's for at least one meal, or an appetizer even, just so you can experience the quality our team in the kitchen puts out. I hope we see you again soon! Guest Relations Manager

"Clean comfortable stay with a nice breakfast"

4
21/03/2018

Rossland has limited acoomodation, so we stayed at the Best Western in Trail while skiing at Red Mountain. Comfy beds and large rooms. Very standard for the Best Westen hotel brand. Staff were efficient and accommodating. Nice to have full breakfast included. Would stay here again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. We had a great group of skiers in, so the pleasure was mutual. With a great ski hill so close by I hope we get to see more and more skiers in house for years to come. I hope we see you again soon, ski season or not. Guest Relations Manager

"Great last minute choice!"

5
09/03/2018

After our flight was cancelled we had to stay in Trail for a night. A fellow passenger recommended The Best Western so we stayed there and it did not disappoint. Friendly and efficient staff accommodated my husband and I without a reservation. Our room was clean and comfortable room and our sleep was restful in a nice bed. We had dinner at the on site restaurant and the food was FANTASTIC! We live close to Trail but had already winterized our house for our trip so instead of going home we opted to stay in the hotel. We will go back to the restaurant for dinner again as we were so impressed. Compliments to the chef! Would recommend this hotel to anyone and definitely dine at the restaurant.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Wow. Although you didn't come to use through the normally planned trip, it looks like you really made the best of your night out from home. Clean, comfortable beds, and a great dinner in house. It's tough to beat. I know you live close, but I hope your experience here means we get to see you again soon, for a nights stay, or just another dinner. Thank you! Guest Relations Manager

"great location"

4
07/03/2018

The location is great, but the hotel is just average. The rooms were smaller, and basic. They were clean, but this is not a new hotel. The only really good thing was the breakfast that was included. It was pretty good for hotel breakfasts. Not many choices in Trail, and would stay here again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work hard to provide a clean and comfortable stay for anyone coming into Trail. Trail isn't a huge town, and there aren't a million hotels to choose from, but we are always thankful for anyone who chooses to stay with us. While our rooms aren't huge, we are always looking at way to keep them updated, including our most recent work in our washrooms. I hope we see you again on your next visit to Trail. Guest Relations Manager

"Comfortable and convenient"

4
24/02/2018

Stayed while skiing in the area. It was a comfortable, clean place. Hot tub was nice at the end of the day. Breakfast was best we had on the trip with wide variety and well presented. Room was a bit smaller than elsewhere, but adequate.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We're always happy to provide a comfortable place to stay during a ski trip. I find having a good breakfast is the best way to start the day, especially when you're heading out skiing and need your energy. I hope we see you again soon, wether it's for ski season or sooner! Guest Relations Manager

"Nice hotel - but charged my friend for "smoking" in his room"

2
08/02/2018

The trip was fine, the hotel was decent and clean, until I got home and found a $226 dollar charge on my credit card. When I phoned to inquire, I was told that one of the rooms I had booked had been smoked in - I clarified that none of the people I was with smoked, and she replied it wasn't cigarette smoke, it was marijuana smoke. I confirmed that my friend had a medical prescription and likely was rolling joints in the room and what I had signed was an agreement NOT to smoke in the room, which never happened. They refused to give me the manager name or number and hung up on me multiple times. I suspect I'll be calling my credit card company to report the charge as fraudulent. Don't stay here, they treat people with medicine like they're criminals.

BestWesternHotels, Corporate at Best Western Plus Columbia River Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Location"

4
09/01/2018

Traveled Friday arriving before 11 am, nicely surprised the hotel allowed early check-in. Check-In was fast, information was correct and the room was ready to go. It was nice to get luggage into the hotel because the boys played @ noon. BW is 2 blocks from the rink in Trail and is close to restaurants and other amenities.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are here for you. We always strive to get our rooms ready for early check ins, and I'm happy to hear we made it work for you. We are in the heart of Trail which is quite convenient if you're here to play hockey since the arena is so close to us, along with several restaurants. I hope we see you again soon, next season or sooner even. Guest Relations Manager

"Great Hotel"

5
21/12/2017

Great hotel for the price. The staff is friendly and very helpful. I forgot my toothbrush and went to the lobby at 11 pm and the clerk was more than happy to give me one along with some toothpaste. The breakfast was delicious and the service was fantastic

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We greatly appreciate your review. We keep a good amount of extra supplies at the front desk just for such an occasion, it fits with our aim of making our hotel your home away from home. The breakfast too fits in with that aim, and should start off your day right and give you the energy you need. I hope we see you again soon! Guest Relations Manager

"clean and comfortable"

4
18/12/2017

Very nice hotel. It was cleaned well and our room was really nice. Bed and pillows were great. Breakfast was a pretty typical free hotel breakfast. I would recommend staying here. No pool for the kids though.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciate. Our housekeeping works extremely hard to get those results, and I know they enjoy having it recognized. While we don't feature a pool, we do have a nice hot tub & fitness room on-site, along with our lounge, and a cold beer & wine store. I hope we see you again soon! Guest Relations Manager

"Best Western Trail BC"

4
13/12/2017

I was here in Trail on a business trip and had a reservation pre-booked and had no problems with check in or check out. Rooms are clean, restaurant, lounge has awesome fish and chips, and shrimp and chips have a very tasty sauce that made me order it a second time. Staff is great there too.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's always good to see things went smooth. We aim to make our check in and check out processes as simple as we can. Clean, comfortable rooms, and a restaurant to match, seems like we hit our goal. I hope we get to see you again soon in the hotel, and the restaurant. Guest Relations Manager

"Comfortable Hotel"

4
25/11/2017

The rooms are simple yet comfortable. My room was facing the highway so it was a bit noisy but it didn't bother me too much. The bed and pillows were very soft and comfortable. My one complaint is the room was not stocked with shampoo. This is a base item found in just about all hotels so i'm not sure if it was just an oversight by housekeeping. On the plus side the room came with a shoe shining kit!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are in the heart of Trail, which means we're close to a lot of thing, but does come with being on the highway. I apologize if they missed something, but we always have spares available. I hope we see you again. Guest Relations Manager

"Excellent hotel experience"

5
24/11/2017

Great hotel and the staff went above and beyond to welcome us, making sure everything was perfect for our stay to even offering free Smoke eaters hockey Tickets if needed. Would definitely recommend this hotel to anyone traveling through Trail.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work to make everyone feel at home during their time with us. We do what we can to make that happen. I hope we see you again soon, and that you get a chance to see the Smoke Eaters the next time you're in town. Guest Relations Manager

"Surgery"

5
22/11/2017

Our stay at the Trail Best Western was great. My husband was to have surgery at Trail's amazing hospital and needed to be there early so it was important to be close. Our stay was comfortable and relaxing. This is our second stay there for surgery purposes.

"staying in Trail"

3
24/10/2017

I would rate this hotel as good. It's clean and convenient but the value for the price is not good as it is overpriced. The complimentary breakfast is convenient but not very tasty. The bar/lounge is nice to have onsite but is also a bit overpriced for the area. I imagine that the majority of the guests are travelling for business (why else would you stay there) but don't take advantage of expense accounts and overprice your offering.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We work hard to provide value for every guest that stays with us. From our included breakfast and Best Western Rewards points. I don't think anyone in the area can match how clean our rooms are, and how comfortable a sleep in our beds is. We get a wide variety of guests staying with us, from business all the way to a family coming in to get in some runs on the ski hill. I hope we see you again on your next visit to Trail! Guest Relations Manager

"Great staff!"

5
07/10/2017

Staff are always willing to help with a smile on thei face. Location is convenient to my office and restaurants, I just walk everywhere . Breakfast is included which is very convenient. Rooms are clean and comfortable.

"Best place to stay in Trail"

4
02/10/2017

Hotel rooms are very clean and comfortable. Nice staff. The restaurant attached has fantastic food and service. Continental breakfast has a great selection of hot and cold items. Convenient location close to all amenities.

"THERE ARE STILL SINCERE, FRIENDLY PEOPLE IN THIS WORLD"

5
26/09/2017

You can find them at the reception desk of this hotel. Also, the rooms are clean anf spacious wit all the amenities you would expect. The place is a great, convenient and quiet respite. The staff just put it over the top as a destination for travellers.

"Perfect!"

5
26/09/2017

The Hotel was awesome, staff was friendly and efficient. Well located in the downtown core. Great breakfast with a self help waffle maker. Very comfortable bed, Nice bathroom. Very highly recommended!

"Place to Stay in Trail B.C"

5
18/09/2017

A group of 8 Friends just stayed at the Columbia River Best western in Trail . The Young lady that checked us in was unbealeavably helpful and set the tone off for our intire stay . The Hotel is in great shape , vert clean and very comfortable beds . Its walking distance to all the Pubs and Resteraunts in down town Trail . Foxxys sports bar in the Hotel was our last stop the food and drinks were great . Will definatly be back next year .

"Very accomodating staff"

5
14/09/2017

I have been staying at Best Western Hotels in southern BC when I travel there to watch my son's hockey games. All of my experiences have been positive ones. I have not had any issues with any rooms or staff. I always look for the nearest Best Western Hotel and have yet to have a negative experience

"Great Hotel"

5
12/09/2017

We have stayed in this hotel a few times when travelling and it was great. The hotel was very clean and fresh with very comfortable beds. The hotel staff was very friendly and helpful plus the restaurant in the hotel had fabulous food. Great place to stay.

"Loved Trail, BC"

3
11/09/2017

Small hotel on highway but close to downtown. Small room with 2 beds. Great breakfast and friendly staff. Foxie's restaurant in complex, okay food but expensive for what you get. Nice not to have to drive anyplace, tho' for dinner.

"Nice hotel"

5
11/09/2017

Decent hotel for the area I was needing to stay at for business purposes. Reasonable price. Great buffet breakfast. Would be nice to have some landscaping as not much greenery in Trail, but otherwise nice look.

"Best Western living up to it's name"

5
10/09/2017

We were not surprised to find our stay at this motel as good as they all seem to be. Clean rooms, great hot tub after a long drive and very good restaurant. We had one very minor noise problem but the staff quickly put it to rest and by 11:05 we were all fast asleep.

"Best place to stay in Trail"

4
30/08/2017

One of the best places to stay in Trail. Hotel is always clean and comfortable and the attached restaurant/bar is good but a little pricey. Attached liquor store is convenient and hotel is located within walking distance to several fast food outlets and other conveniences.

"Family wedding"

5
29/08/2017

Staff at the hotel was as friendly as you could get! They couldn't do enough! The check in was smooth, friendly and uncomplicated. The rooms were clean, beds were comfortable and even though it was really hot the rooms were a comfortable temperature.

"Great place to stay in trail"

4
22/08/2017

This is an older hotel but the quality of the upgrades that have been done could fool you into thinking it was recently built. The quality of the fit and finish is evidence of better than average craftsmanship. Bed was one of the best ever.

"Room for improvement"

3
21/08/2017

Unfortunately when ownership has a monopoly in a town there isn't much motivation to pay attention to proper service or value. Thanks to my Best Western loyalty membership, I was emailed 2 days prior to our visit to check in. At the time, I requested an early check in between 12-2 so that we could get changed after an 8 hour drive, prior to heading to a wedding at 3. We didn't get into one of our two rooms until 2:20. Unfortunately by the time we arrived, they had given all the early check ins away. Our 2 rooms were split and put on separate floors as well, which was a bit of a hassle. When we arrived in the room the tub was not cleaned and had long hair in it. The towel my son used was also soiled. The beds are double beds, not queen sized. The rooms were otherwise clean. Bring your ear plugs as it is a very noisy hotel right on the main strip. Breakfast was not a great. First of all there is one person on staff which is insufficient to stock food and coffee as well as clean tables. There was no coffee at 9:20 am and was not available until well after 9:30. The waffle iron had a broken timer and the whipped cream empty. When I asked her about these things I was not acknowledged properly or courteously. The server would place 6 sausages at a time in the container. My guess is that they were hoping with stall tactics 10 am would roll around and they wouldn't need to make more. Absolutely no pride in service there. Lastly happy hour. Usually happy hour means 2 for 1 specials. Here it meant $3 drinks. But watch out for the fine print as its only for certain types. Dishonest practices are not the way to run a business. The check out process was very good and the fellow was very professional and courteous. I have been disappointed with the Best Western chain the last 3 times I've stayed there and its time for a switch. This hotel should not be the price it is for the quality.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We always try our best to accommodate any special requests like early check in, and it looks like they got one of your two rooms in early. When weddings are in town it leads to a lot requests for early check in, which we can't directly guarantee but we also strive to make it happen. We are directly in the heart of Trail on the main road which has it's benefits, like being within walking distance to the Memorial Centre or Charles Bailey Theatre, it means we are also subject to the traffic driving by. Our breakfast is supposed to be the good start you need to your day, with our staff being there to make that happen for you. I hope we see you again the next time you're in town so we can exceed your expectations. Guest Relations Manager

"Awesome value on a king room."

5
18/08/2017

We booked two rooms for a family getaway and were thoroughly impressed with all aspects of our stay! Staff were professional and courteous and the rooms were the perfect place to retire and relax. What made it all the more impressive is that all the arrangements were done in short order, and staff ensured all our needs were cared for.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy to hear you were well taken care of during your stay with us. Our team at the desk is always here to make things work for you, just let us know what you need and we will get started right away. I hope we see you again soon! Guest Relations Manager

"Beautiful Hotel!"

5
16/08/2017

The hotel has some different priced rooms to choose from but as we were only staying one night, we took a simple double room. Very impressed with it, so clean (I always check) and the beds were very comfortable. The entrance is quite ordinary, but the lobby is well light and nice appointed. All brand new, easy access from the road and great staff, eager to make you happy. We did not eat in the restaurant, but it looked nice with great dishes to choose from and the breakfast was more than ample. A lady stays in the area and is very helpful to the clients, bringing your coffee and juice to the table for you. At the back of the hotel (part of the hotel) is a large Liquor store! I have never seen that before. We recommend it weather for a one night stay as we did or for longer, perhaps upgrading to a more spacious room, perhaps if you are attending a conference here. No pool but on the second floor there is a spa and a exercise room - all well done.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your very thorough review is greatly appreciated. Our housekeeping team works extremely hard to keep our rooms clean and comfortable. I'm just like you, I check every room I stay in since cleanliness is a top priority for me. A good breakfast is the best way to start the day, and having a smiling face to bring you a coffee makes it that much better. Frosty's, our on-site liquor store is a nice way to end the day I find, and with their -3C beer you can't beat it. We welcome all guests, from one night, to a week, anything at all. I hope we see you again soon! Guest Relations Manager

"Adequate but could be better."

3
10/08/2017

This location on the highway with the plant close by while convenient is not ideal. The restaurants are a walk away and the suspension bridge is worth taking in. We were told Foxy's (the restaurant on site) was closed for the weekend only to find out that it was actually open the night we were there. Not good communication for guests. Staff at check in were preoccupied with a caller and left us standing in the lobby for far too long.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are in the hearts of downtown Trail which can come with a bit of activity. For Foxy's it's always open Monday thru Saturday with some exceptions for holidays, and we feature a Foxy's sign on the front desk with the hours to try and keep it simple. I hope you didn't wait too long to check in, but either way if you send me a personal email at the hotel I can make sure you're taken care of during your next visit to Trail. I hope we see you again soon. Guest Relations Manager

"Travelling teachers on vacation"

3
10/08/2017

The Highway 3 was very crooked and tiresome (valleys and mountains) for the drivers, but the location of that hotel was ideally central for the overnight stay for the tired travellers. The value of lodging was very high, however.

"Ok Stay"

3
08/08/2017

For the cost, accommodations rated as average deal. All satisfactory. Bed comfortable ...most important. Faint mildew smell in bathroom. Overall impression of room was a bit worn but still comfortable. Pleasant stay, big TV and plenty of channels for entertainment.

"Nicely run hotel"

5
03/08/2017

Stayed at the BW in Trail and were pleasantly surprised at how well run and upgraded this hotel is, we would stay again anytime. We were going to stay in Nelson's BW but found they did not offer a complimentary breakfast which we expect with Best Western. Anybody staying here will not be disappointed, great service and property

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Edward, Thank-you for filling out our survey regarding your stay with us. We would love to have you back to stay with us for any of your future visits! Warm regards, Guest Relations Manager

"A very nice surprise"

5
28/07/2017

We arrived without a reservation thinking it would be easy to find a room in Trail. The staff were most accommodating to say the least. Great check in service - one of the best we have experienced. After a very long day behind the wheel, the bed did not disappoint. The breakfast was everything that we needed. We will make a point to stay here whenever in the area.

GuestRelationsMangr, Public Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank-you for providing us with your valued feedback regarding your most recent stay with us. We take pride in our hotel by maintaining our high standards of quality service through our hardworking staff members. We all appreciate this kind of feedback. Thank-you and we hope to see you back again soon! Guest Relations Manager

"Surprisingly updated rooms."

4
28/07/2017

The exterior of the hotel may not look all that modern, but the rooms have been updated and the quality of those updates exceeded my expectations. I stay in a lot of hotels and these updates and the quality of the workmanship was noticeable.

"Excellent staff, well kept and appointed rooms."

5
26/07/2017

The property is very well located and exceptionally clean and well kept. It seems brand new and it is very comfortable. The staff regularly went beyond expectations and made us feel very welcome and well supported. The restaurant served well prepared and delicious food but would benefit from a bit more light (remembering that it is a "lounge/restaurant" perhaps this is not unusual. I would be very happy to stay here again in the future. The hotel was full on several nights but never felt busy. The room doors are a bit thin and if there were some noisy guests it might be a problem. This is the only negative that I can think of.

"BW Trail, BC"

5
13/07/2017

Excellent Service, extremely friendly helpful staff. Excellent value for the cost. Would definitely recommend this hotel for either business and/or pleasure. Great location for downtown Trail and other amenities. Front staff super helpful. Foxy's servers - the best. Food at Foxy's good portions, good value. One of the best BW I have stayed at. Beds and pillows and duvets are the most comfy I have been in at a hotel. Free, fast internet usage. In-room coffee tasty. Bathroom spacious and incredibly clean. Front staff welcoming and accommodating. Express check-out very express.

"Great hotel"

4
29/06/2017

Unfortunately it does not have a pool. But it is updated with great staff and service. Centrally located. Free breakfast is always iffe but this one was pretty good. Probably the best hotel in the valley.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank-you for your valued feedback. Although we do not have a pool at our hotel, you are welcome to take a dip in our pool at our sister motel, The Glenwood Inn and Suites, located only about 5 - 7 minutes up the main highway from us. Our staff pride themselves on treating each and every guest like family and providing them with quality service. We hope to see you again soon! Guest Relations Manager

"It has been a long time......"

4
20/06/2017

It has been many years since I have travelled to this area of BC and looking for a hotel. My overnight stay was fine. The lounge, however, was great. The pork sandwich was different and very good. The ambience in the lounge is very cool; very well done. If I could only have some time for golf.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Robert, Thank-you for completing our survey regarding your most recent stay with us! We're glad you were able to enjoy Foxy's lounge, along with one of the best items on our menu, during your stay with us! Foxy's has the perfect atmosphere to sit and relax with great food and a chilled beverage, guaranteed. Hopefully next time you're in town, you'll get a round of golf in! We would love to see you back. Regards, Guest Relations Manager

"Family owned hotel"

5
15/06/2017

Warm hotel , managed by caring staff. This hotel is the best hotel in a 100 mile radius. I have used this hotel on numerous past occasions and continue to be very pleased with the Big City service and small city hospitality. I asked a number of the staff where they had gone to high school and all were graduates of the local school. A local family owned hotel employing local staff--- no transients here .

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Brenda, Thank-you for your valued feedback regarding your most recent stay with us. As a family owned establishment, the hotel looks to provide that 'home away from home' feel for our guests. It's always nice to see familiar faces traveling through our small town and we hope you make it back sometime soon! Warm regards, Guest Relations Manager

"Good Locations"

3
12/06/2017

The overall hotel is just average but the amenities are great with a very good liquor store, a small gym and bar and restaurant and easy walking to the river of old town area. The elevators are still very slow the breakfast is okay with a good selection for everyone

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank-you for your feedback regarding your recent stay with us! Frosty's Liquor Store is a great convenience for our guests, open 7 days a week! We like to have a variety of breakfast items so there is something for everyone to enjoy!Perhaps, next time you visit us, let us know to reserve a room for you on our first floor to cut down on time spent on the elevator ride up! Hope to see you again soon. Warm regards, Guest Relations Manager

"Clean Quiet and Comfortable"

5
12/06/2017

The hotel has all the services one may require home away from home. The breakfast area is perfect and happy hour at the restaurant is affordable and enjoyable place to unwind. The check-in staff are efficient and the rooms are spotless and updated. They have a liquor outlet onsite. Wi-fi worked good and the large TV's were a bonus.

"Nice Place to stay in Trail BC"

5
09/06/2017

This was a really good hotel. Clean and staff very helpful. Good breakfast and nice happy hour prices in the bar. Would stay here again. Hotel is near downtown and close to a number of restaurants. It is also near the river walk which is a lovely place to take a walk. On the main road but we had no issues with noise

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Jane, Thank you for taking the time to fill out our survey regarding your recent stay with us. We're happy to hear you enjoyed your time in our small town! It's true that we are conveniently located in the downtown core, making it easy for guests to locate any goods and services they may need during their stay. The new footbridge extending from the river esplanade makes for a lovely scenic stroll, especially in our summer season. It's great to hear you weren't bothered by any passing traffic, as we are located next to the highway, this can be tricky although we rarely get any complaints. We would love to have you come stay with us again! Sincerely, Guest Relations Manager

"visit to the Kootenays"

5
05/06/2017

the hotel is a pure gem in the middle of beautiful countryside. the staff cannot do enough to help you and ensure that your stay is perfect. I only have one negative and that is the breakfast policy of the Best Western Corporation itself. I don't know what genius thought that the top level of service and quality given to the participating hotels have their guests make their own breakfast.all in all, one of the best Best WEstern properties I have stayed at.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for your feedback regarding your stay with us! We absolutely do our best when caring for our guests, as if they're family. Our beautiful small town in the Kootenay's is quite idyllic and quaint and its nice to hear you've enjoyed what we have to offer. Unfortunately, the policies of the Best Western are not always aligned with our guests, however we do our best as a hotel to accommodate if ever this is the case. Aside from the breakfast, it sounds like you enjoyed your stay, which makes our team excited and motivated to continue to provide the best service to our valued guests. We hope to see you again soon! Sincerely, Guest Relations Manager

"Booked in February through an online site, told it's overbooked 1 week before stay"

1
04/06/2017

I never got to actually stay here as the hotel cancelled my 2 room 1 week reservation one week before my stay. I had booked through one of the reputable online services and had paid up front. I'm sad to say the manager was not helpful at all and clearly could care less that they overbooked. As a company that travels for work quite a lot our employees stay a Best Westerns often, and have had good luck with the chain but clearly this franchise was looking for a higher room rate. Their callous attitude toward our pre-booking caused us to have to travel more than an hour to our destination. Bottom line is corporately we have chosen to give all Best Westerns a miss for a while and spend our money elsewhere.

"Work stays"

5
03/06/2017

Staff are super friendly and helpful. The place is clean. I've stayed many times and will likely return again. I like that there is a fridge in the room and that I can get a microwave as well. I also like the gym and hot tub. The breakfast is great as well.

GuestRelationsMangr, Public Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for taking some time to fill out our survey regarding your recent stay with us. We like to hear from our frequent guests so we can continue to meet and exceed your expectations, as well as, make any improvements to make any and all of your future stays that much more accommodating. We look forward to seeing you again! Sincerely, Guest Relations Manager

"Travellers"

4
29/05/2017

The rooms are clean and quiet and we had a good nights sleep. It was hot, it always seems to be hot when we travel through Trail but the room was nice and cool and we had a great nights sleep. It was a Sunday and breakfast went all wrong the eggs were cold and by the time my husband got to them they were all gone and there was only one girl on so although I don't think this is normal something must have gone wrong too bad we were expecting a good breakfast to travel with.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for providing us with your valued feedback. First, and foremost, I would like to extend our sincerest apologies on behalf of our team regarding the breakfast on the Sunday, as you mentioned. I can assure you that this issue does not come up often, with that being said, with some recent staff changes and learning curves we value your input always. It's through this kind of feedback that we are able to improve upon our services for our valued guests, such as yourself. We know how important it is to get a good breakfast in before a day of traveling and having fallen short is supremely disappointing for us all. Next time you visit, please let the front desk staff know and we will happily provide you with a voucher for our in house restaurant Foxy's Fine Food and Drinks. On the other hand, as you've experienced, Trail can get extremely hot during the late spring/summer season so we understand how important it is to provide each room with an air conditioning unit to make for a comfortable stay as well as a good night's sleep. Thank-you again for your feedback and we will be sure to pass it along to the rest of our team. Hope to see you again in the future and exceed your expectations. Thank-you, Guest Relations Manager

"Holiday weekend"

5
26/05/2017

Came to Trail to visit family, this was our Second time staying at the hotel and it was excellent. Good value, pleasant staff, nice room, clean, breakfast and internet. I would recommend and stay again.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi Walter! We appreciate you taking to the time to provide us with your kind feedback regarding your stay with us. We extend our well wishes to your family, it's always nice to know why our guests visit the area and what better reason than to spend some quality time with loved ones! We strive to have our guests leave with a desire to return for any future visits and it sounds like we can proudly say this was achieved. We will be sure to let all of our staff know to keep up with the good work. Looking forward to having you back again next time you visit the family! Thank- you! Guest Relations Manager

"this hotel has it all"

5
23/05/2017

Best service - best beds - best location. Easy access to all city services - walking trails - shopping - hiking - skiing - cross country and down hill at Red Mountain. If you like being pleasantly received and treated during your stay, stay here and prove me right!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for your lovely review, William! Our entire team at the Best Western Columbia River Hotel take immense pride in the quality care that we provide and we absolutely love hearing feedback like this from valued and frequent guests like yourself! You're absolutely right, we are conveniently located central to all services relating to both business and leisure! We are extremely proud to be a part of the West Kootenays with endless exciting opportunities all year round, including our popular ski Resort, Red Mountain! Our ultimate endeavor is to prove you right, time and time again. Thank you for your gracious feedback and have fun at the Golf tournament this weekend! Sincerely, Guest Relations Manager

"Quiet and restful stay "

5
22/05/2017

Quiet, clean, comfortable, pleasant stay. Staff is helpful and warm. Delicious hot breakfast included. Fresh and several choices. Will definitely stay here again on our future visits to the beautiful West Kootenay area.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello Dave, Thank you for taking a moment to review your stay with us. The three things that are most important in the hospitality industry is that we provide our guests with a quiet, clean, and comfortable accommodation during their visit. We are extremely proud to be located in the beautiful West Kootenays as it can make our guests' stay that much more welcoming and even more exciting for anyone who enjoys the outdoors! Our complimentary hot breakfast is the perfect way to start the day and we're so glad you enjoyed our options, we will be sure to pass on the positive feedback to our breakfast staff also! We can't wait to have you back! Thank-you! Guest Relations Manager

"Excellent"

5
20/05/2017

Very good service. Rooms are excellent with good wifi. Breakfast is great in a good atmosphere. Located in downtown Trail close to all facilities. Staff were very good on check in - we used the express checkout.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hello, Thank you for completing our survey regarding your recent stay with us. We are happy to hear you enjoyed the amenities we offer. We strive to satisfy our guests with quality service and it sounds we achieved that. Express Check-Out is convenient for those early morning departures and our complimentary hot breakfast is great to get the day started! We hope to see you again! Guest Relations Manager

"Best hotel in the West Kootenays!"

5
22/04/2017

I've stayed at the Best Western Columbia River Hotel many times over the years on business travel. It truly is the best hotel in the West Kootenays. The property is so well run and maintained with wonderful staff who truly put great care in customer service and providing a pleasant guest experience. The rooms are extremely clean and well kept, with very nice renovations. The restaraunt/pub is also very nicely renovated and makes for an enjoyable and relaxing environment to wind down after a long day. I'll always make this hotel my #1 choice when travelling to the area. Great job everyone. You really do take great pride in providing a great guest experience. Thank You!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. What we hope to do here in Trail is exactly this. We want to make people feel welcomed, and happy to be back. I think when you have employees who enjoy their work it shows, and makes guests feel welcomed. I hope we see you again soon! Guest Relations Manager

"Several nights at Best Western Columbia River"

5
15/04/2017

My stay at the Best Western Columbia River was excellant. Arron at the front desk has a passion for customer service that is unparralled. Holly was extremely helpful in regard to local restaurants and points of interest. Christie in the Breakfest area is a joy to start the day with. So kind! The hotel is clean. The Breakfest is- well its sausage, eggs, toast, waffles. Very good!

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I really enjoyed reading your review. Thank you for taking the time to call out the members of our team who gave you great service. Not everyone does that, and we greatly appreciate it. I know I speak for everyone here when I say I hope we see you again soon! Guest Relations Manager

"Pleasant stop over heading home"

5
14/04/2017

Recommended to us by AM Ford dealership while we awaited spare parts for our car. The hotel was modern clean and the beds extremely comfortable. Staff was so friendly and helpful. Enjoyed a well presented and enjoyable supper in Foxies grill,taking full advantage of the happy hour specials,after an eventful journey over the Kootenay Pass.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We're pleased our friends at AM Ford sent you our way. While you might have come to us due to an unforeseeable car issue, I'm glad you found us. I do hope we see you again soon, hopefully by choice next time. Guest Relations Manager

"Very enjoyable"

5
13/04/2017

Stayed here on Buisness for six weeks, would definitely come again, and it was great, free hot breakfast. Hotel staff were always going the extra mile here. Thanks best western trail! See you again soon.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We're always excited to see have someone in with us, from one night, to six weekend. I'm happy we could be your home during your time in Trail, and I too hope we see you again soon! Guest Relations Manager

"Good night's rest"

4
03/04/2017

The beds are very comfortable. The rooms are clean with attractive decor. All the staff friendly, pleasant and helpful. The convenience of an elevator and the morning breakfast room was appreciated. The location was central to where I wanted to go. Very enjoyable and comfortable stay.

GuestRelationsMangr, Guest Relations Manager at Best Western Plus Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you enjoyed almost everything we have to offer here from a comfortable bed, clean room, great staff, and a breakfast to start the day off right. Our location is just one more bonus when you stay with us here, and we're happy to be in the heart of Trail. I hope we see you again soon! Guest Relations Manager

"Nice Place Missing Some Features"

3
02/04/2017

We stayed several days while skiing at Red Mountain. The hotel is conveniently located to walk to the city center or take advantage of a walk on the River Trail. The room and bed were clean and comfortable. The heater worked. The hair dryer is hanging in the closest, so couldn't find it. The closet is very narrow and is hard to use. There is a fridge and coffee maker, but no microwave or freezer compartment in the fridge. They are a bit stingy on the towels, shampoo, soap, and such. We had to ask for another towel and made the mini toiletries last several days. They have a nice breakfast buffet with waffles, eggs, meat, yogurt, fruit, pastries, juice, and coffee. There was a ample selections and plenty to eat.

"Lttle too much"

3
02/04/2017

This Best Western is what you are to expect. Which is good. Unfortunately the price was steep for a place like Trail. In fact it was more then in some major tourist and business centers of gone too. And the room was nice but on the small size.

"Wonderful!"

5
30/03/2017

The staff and security of this hotel was amazing! Went out of their way to make me feel welcome and safe! Restaurant/bar has amazing food and drink choices, so many that I had trouble choosing what to order! Highly recommend!

"Best in Trail"

3
25/03/2017

Although it is an average hotel, it is the best in Trail BC. Room is average maybe a little small, Bar fridge is handy. Room décor is dated and the chairs are not the most comfortable. There is no kitchenette for patrons to use. Breakfast is average. There are only two suites in the hotel and they are often booked. Loyalty program upgrades are rare.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We aim to provide something for everyone who comes to Trail. While we may not have kitchenettes we do strive to include a hot breakfast that has something for any taste, and rooms that are clean and comfortable. For our room decor, we are always seeking new ways to update it, including newer additions like the bathrooms counters and lighting to make it both more modern and functional. I hope we see you again the next time you're in Trail! Guest Relations Manager

"Hotel stay"

4
25/11/2016

Service was very good. Average hotel but best in the area. Breakfast was included and was good but not spectacular. We were getting ready for bed and discovered dried blood on the pillow case. I took the pillow to the staff who were concerned but never heard another thing about it.

"Nice Hotel, Beautiful Bar & Restaurant"

4
15/11/2016

Great hotel, very clean & updated. Only downside is the rooms & beds are so small. We traveled with our daughter for hockey. The full size beds are tiny and great very comfortable if you're sleeping alone. There are only two room options in this hotel. A king bed with no pull out or a room with two "FULL" size beds. I wish they would have roll-aways, but they are not available at this facility. Would recommend to anyone, as it's a very nice hotel, just very small beds, which didn't provide a very good night sleep. Bar is absolutely beautiful, wait staff are excellent. Overall - Great Value, Beautiful Property

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your review is greatly appreciated. Our main room type with two beds currently has two oversized full beds, which is a mix between a queen and a full bed. We do make sure to buy the best mattresses we can find since a comfortable sleep is extremely important. It looks like you took advantage of pretty much everything we have to offer here, and you got to enjoy a meal in our lounge. We're always updating our lounge, with a few new additions to our menu recently. I hope we see you again soon, for hockey, or even just a nice dinner in Foxy's. Guest Relations Manager

"amazing breakfast"

3
31/10/2016

though, the room itself was very average and the bed was squeaky.... it was very clean and well maintained. a highlight of my stay was the breakfast.... a very full range of healthy morning choices... not your typical crappy store bought muffins. And the morning hostess was simply amazing, she was friendly helpful and fun. On day two she remember me and ask how my meetings had gone etc. she was simply lovely! Also the young lady who did my check in, was fabulous too, very very cheery and extremely helpful. the property was average... but the people were an A+++

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased to hear our staff was the bright spot of your time here. Having a great staff can bring a joy to anything you do. It make coming into work each week something to look forward to. I find it easy to keep a positive outlook when I'm here since I'm always surrounded by it. It only gets better when we get feedback like yours that really make it all worthwhile. I hope we see you again soon! Guest Relations Manager

"Trail Best Western"

2
14/09/2016

Looks can be deceiving. Beds too soft. Lost confidential information. could not bill restaurant charges to room. Room was not cleaned very much on the second day. Dishes were not taken out. was not a happy camper.

"Great Staff"

4
12/09/2016

at the front desk was very pleasant and helpful. Rooms were very nice, clean and comfortable. Would stay again for sure.a nice free hit breakfast with new ce lady serving . Not ce and close to down town .

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Pleasant, helpful, just two small parts of what make for a good stay. Clean, comfortable, are two extremely important parts that make our rooms what they are, and we get more compliments about that than anything else. Our location too is a nice bonus to have since we're in the heart of Trail. Close to pretty much everything you need when you're here. I hope we see you again soon.

"great service"

5
06/09/2016

my husband and I stayed one night and the staff was fantastic. The front desk fella had a smile as soon as we walked in the door as well as all the other staff we saw. The room was exceptionally clean and the food was great in the lounge and breakfast the next morning was also very good. We would stay again and recommend it highly Thanks for the experience and will tell friends.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. A friendly face is the first thing you should always see when you're here with us. The next thing is a clean room, great food, and a smile from everyone you see. I hope we see you again soon in Trail! Guest Relations Manager

"Overnight Stay"

5
29/08/2016

From the moment of check-in we were made to feel welcome and a valued customer of Best Western. The staff went out of their way to explain the different amenities and location of them that the hotel had to offer. The lounge/bar was very pleasant with well prepared food and a caring service person. Breakfast was well presented, served warm and you were welcome to fill your travelling coffee mug. I would highly recommend this facility to any traveller

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you got the full treatment we aim to provide to everyone who walks in our doors. A welcoming smile, and a great dinner can really go a long way in making it happen. We're here to make every stay a great time, from the moment you wake up and have our breakfast, to sitting down for a delicious dinner prepared by our amazing kitchen team. I hope we see you again soon, for a night, a meal, or even just a quick drink. Guest Relations Manager

"Hockey JrA Camp"

3
26/08/2016

Stayed with my son. Exterior of hotel looks old, needs a new paint color but once inside its much nicer. Can still tell its older building but its clean and nice decor. Crown mouldings and nice furniture. Free breakfast until 9am which was hard to get downstairs to somedays as being on holidays you want to sleep in, 9:30- 10 like most hotels would be great. Air conditioner when it kicked in was loud but after a few days we got used to it. The curtains are great blackout ones to keep sun out which was awesome. Staff were really nice and when I requested a microwave it brought up promptly. Beds & bedding are really comfy and there is nice big flat screen tvs. Bathroom is small (no fan) but is completely renovated and nice (granite).

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy to hear our interior surprised you. This building has a great history, and we take pride in keeping it looking good. For our breakfast, we do shift over to a later time on weekends just to fit with when most of our guests are up. We are happy to have air conditioners in each room, but it does come at a small price of hearing it running to keep the air nice and cool. I hope we see you again soon! Guest Relations Manager

"Great Staff!!"

5
15/08/2016

The staff was super friendly and accommodating, bed was comfortable. The outside of the building could use an update but inside was comfortable. The bar staff was very helpful going above and beyond. The elevator needs updating, a little scary lol

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad your found the inside to be a bit of a nice surprise. We are always looking for way to improved, and the best thing we can do is use comments like yours to know where our efforts are best spent. I hope we see you again soon. Guest Relations Manager

"Great place"

5
09/08/2016

This place is great. Very clean, very comfortable. Incredible views. Plenty of sights to see near by. Nicest hotel bed I may have ever slept in. Staff is also very friendly. Our family of 6 had a great time here.

"Canada Overnight Loop"

5
07/08/2016

This was a great hotel for the price. We booked in advance and noticed a different price the day we departed. The front desk staff assisted us with the lower rate. The room was comfortable, the exercise facility was perfect, the hot tub was very clean and inviting, and it had a nice breakfast.

"Perfect place to stay in Trail!"

5
30/07/2016

My wife and i were travelling through BC from Kelowna to Alberta and decided to stay in Trail. After looking online at availability and prices, we decided to go with the Best Western Plus as i have stayed at other BWP hotels and have been very pleased with them. There was no disappointment here! The room was perfect......clean, modern and quiet. Very comfortable bed and the window even opened a touch to let in a bit of fresh air instead of using the A/C. The front desk staff (Aaron) was excellent! Greeted us right away....seamless check in....and good information about where to eat, etc. We were very impressed with his professionalism and enthusiasm. He looked like he enjoyed what he did, and it was refreshing to see. There is plenty of parking and the hotel is connected to a restaurant (Highly recommended, I will review it on its own as it was very good), and a liquor store which was great for grabbing some drinks and using the room mini fridge! Don't forget to have the complimentary HOT breakfast! It was perfect and has something for everyone. Very good value there. We would recommend this hotel and stay there again. Some people stated that is was expensive, but for what you get off the highway, it is comparable and above and beyond nice.

"Disappointed"

2
29/07/2016

Surprised at the price $161 for senior in Trail BC on the highway?!! We had to move rooms because there was water coming from somewhere in the bathroom and making the carpet all wet in the entrance. Not nice to walk on with bare feet. Weird. In our second room the fridge ran all night and froze everything in it. No temperature gauge to change coolness and it was irritating to listen to all night. On the upside Happy hour at Foxy's was great. Front staff at check-in recommended the Bellini's and they were lovely at half price $3. Staff were friendly and efficient. Rooms were clean and wifi was good. Air conditioner worked great. Volume on TV was locked at 20 which was a little difficult to hear, but good selection of channels. We enjoyed a walk down across the bridge over the Columbia River and the huge mural on the Museum.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. For our pricing, it does vary depending on how early you book, and how busy we get. We always recommend booking early, and direct to get the best deals. On a more positive note, I'm very happy to see that our staff, and the bellini's made your stay pleasant. Along with that, a clean and comfortable room are exactly what we're aiming to provide everyone who comes to Trail. I hope we see you again soon! Guest Relations Manager

"I do enjoy staying at this hotel!"

5
25/07/2016

This is one of my favorite places to stay, when I have to travel for work. Trail, B.C. is such a neat location, and this hotel is, perhaps, the very best the city has to offer. The hotel's staff are quite friendly, although that may be because they are Canadian (sorry, but Canadians, from my own experience, tend to be much friendlier then those of us from the U.S.). The rooms are always kept exceptionally clean, with comfortable beds, and......Well, the hotel is just very nice, in general. I always enjoy my stays there :)

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's our pleasure to have you stay with us. We're always excited to welcome returning guests back to the hotel. We take pride in greeting everyone in a friendly yet professional manner, and I find it keeps things enjoyable for the guests and us as well. We must be doing things right to keep you coming back, and I know we'll keep doing them that way because of the standards we have here, and the satisfaction we get in providing a clean and comfortable place for our guests. Make sure you say hi to me the next time you're in Trail and you can enjoy a drink on me. I hope to see you again soon. Guest Relations Manager

"Comfortable bed, clean room overall, ok restaurant"

4
24/07/2016

- very comfortable bed - clean sheet and clean bathroom - bar soap was not preferred in my own opinion - very very polite and friendly staff - in the middle of a "highway" yet walking distance to the downtown of Trail - close to Foxy restaurant - food is alright, not bad - pretty pleasant stay for business trip - will recommend to colleagues and friends

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We set very high standards for our rooms when it comes to our beds. Clean and comfortable are just part of our everyday, and it plays a very important role in making sure everyone gets a great night's sleep when they stay with us. I always recommend eating at Foxy's to anyone who walks in our doors since we have the best kitchen staff you can find in Trail in my eyes. From the head chef, to the servers, everyone does their part to make every meal here something to remember. If you have the time, come in during our happy hour and you can get a great deal on some drinks and appetizers before the main course. I hope we see you again soon! Guest Relations Manager

"Comfortable location"

4
20/07/2016

Another great stay at this hotel. Staff at front desk are friendly. Rooms are modern. Cable selection was good. Wifi was good and did not kick out. There is a breakfast in the morning that has a good variety. There is an elevator at the lobby but can be quite slow sometimes.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm extremely pleased to see that you enjoyed another stay with us. We always love to have a guest return back to us. We've put effort into ensuring our rooms are updated, whether it's the 46" led hdtv's, or something smaller like the brick on the desk that has two standard plug-ins along with two usb plug-ins so everyone can charge their devices. Our breakfast too is something we're always looking at to ensure the variety you mentioned is there and everyone can find something to get their day started off right. I hope we see you again soon! Guest Relations Manager

"Best bed!"

5
17/07/2016

Great hotel to pass through. It has a hot tub but it only fits 4 people in it and the fitness room is small but functional. The rooms are spacious and the king bed is heavenly! I'm looking into purchasing the mattress. The breakfast in the morning was good. Very satisfied with my stay. Check out Pino's Authentic Italian restaurant for dinner. It's walking distance from the hotel and is fantastic!

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Our beds are easily the most complimented facet of our hotel right behind our housekeeping. I find them to be the most comfortable beds I've ever slept on. So much so that I got one of them for myself after staying here. For our fitness room, and out hot tub we do out best to maximize the use of the space. While I haven't tested out Pino's for myself, I've been hearing good things, and we're always happy to have another good place to eat in town! I hope we see you again soon. Thanks. Guest Relations Manager

"price"

4
13/07/2016

The hotel is a good place to stay .The staff is very friendly and helpful . I did not expect a rate of $ 157.69 plus taxes in Trail . I would go back just because of a well trained and friendly staff . Breakfast was good. Did not see to many other hotels in area .

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Your compliments on our friendly and helpful staff are greatly appreciated. We do our best to ensure guests feel like this is their home away from home, and they're always greeted with a friendly smile the moment they walk through our doors. I hope we see you again soon! Guest Relations Manager

"Very Nice"

4
08/07/2016

Friendly staff and comfortable rooms. Nicely updated. Basic breakfast comapared to other bw properties which could be improved upon. Eggs looked industrial. Room very good and updated. An attached restaurant, roxys, was also very good. The fitness area has several cardio and weight machines. It could benefit from some exercise mats and a better layout. Very nice place to stay and central to downtown for a walk.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you enjoyed your time here during your visit to Trail. It seems you had a chance to see pretty much everything we have to offer, from our comfortable rooms, to the breakfast, fitness room, and our lounge as well. I will make sure we do take a look at our fitness room layout and see if there is a way to make things more accommodating. I hope we see you again soon. Guest Relations Manager

"This is a good hotel."

5
04/07/2016

We stayed in a queen suite and it was great. Super clean and comfortable. Great breakfast options and friendly staff. We enjoyed our short but satisfying stay, would've really loved at least one more night.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Super clean, comfortable, great breakfast, and friendly staff sound like a winning combination to me. I'm so happy to hear you enjoyed your stay here, and I too you can come and stay for longer the next time you're in Trail. I hope to see you soon. Guest Relation Manager

"Great!"

4
02/07/2016

The hotel is easy to get to, the staff are very courteous, the room was clean. The included hot breakfast was your typical hot breakfast with eggs, waffles, and a meat. Overall it was a good place to stay.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Right to the point. Your easy to understand and straight to the point review is perfect. You can't beat a clean room, hot breakfast, and courteous staff when you're looking for a place to stay. I hope we see you again soon the next time you're in town. Guest Relations Manager

"Great experience!!!!"

5
01/07/2016

My husband and I were headed to Osoyoos when are truck broke down. We got towed to trail in the middle of the night. When we came to find a room they were very accommodating and welcoming. The next morning we asked about a place to fix are truck and the man at the front desk gave us the best place to go and told us were not to go. I would come here every time hands down!!

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad we were able to provide you with a place to stay during that tough situation. Having your truck break down is never an easy thing, but having a local to ask where to go to get it fixed is always a good thing. I hope we see you again in Trail, under better circumstances next time. Guest Relations Manager

"Great Staff and Hotel"

4
28/06/2016

Have stayed here a couple of times. The room was clean and a good size. The staff was friendly especially the breakfast person. The provided breakfast was good. There is a beverage store on site which is convenient. The motel is close to town and you could walk to restaurants but it's a few blocks. The on site restaurant is closed on Sundays.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Returning guests are always a great way to tell that we're doing things the right way. If you keep returning and find that our property is clean then we know our staff is working hard. Our breakfast is something we love to see our guests enjoy each morning, and it's a great way to start the day off right and save quite a bit of money not having to go out and find something expensive each day. Our convenient location is right in the heart of Trail which makes it easy to find something nice within walking distance. I hope we see you again on your next trip to Trail. Guest Relations Manager

"Terrible Service"

1
22/06/2016

Company over charged me months later. Tried to put a charge through my Credit Card. Will never stay there again. Called back months later when charged appeared and the person very arrogant and did nothing.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm sorry to hear that you've had an issue with the billing for you room. Please feel free to contact to us and we can look into exactly what happened with your room and come up with a solution that works for everyone. Guest Relations Manager

"Nice Hotel"

5
20/06/2016

We were in Trail for a car show so rather than drive back to Colbert, we stayed overnight. The hotel gave a group (event rate for those of us who were involved in the car show. It was convenient and close to our friends house who had hosted a barbecue.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's always great to have travelers in for the various events in Trail. I got out to the car show you're talking about and enjoyed it too, so thank you for that. I'm happy we were able to give your group a good rate, and make your time in Trail enjoyable, and your trip home that much easier. I hope we see you again soon, and next year for the car show too. Guest Relations Manager

"Exceptional Experience awaits you!"

5
17/06/2016

The people, the property, the lounge and the cleanliness of BW Plus Columbia River Hotel, BC, will win you over and keep you coming back. The genuine staff members leave a lasting impression, the atmosphere in the lounge, food, beverages, all excellent. Looking forward to my stay in 3 months. Can't wait.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Wow, I couldn't have put it better if I tried! This is exactly the impression we're aiming for with everyone who comes to Trail. We hope everyone is left with a positive feeling when from the moment they walk through our doors, and leave with a smile on their face. I look forward to seeing you again soon! Guest Relations Manager

"Convenient location, friendly staff"

3
17/06/2016

We enjoyed our one-night stay here as we crossed BC along the Crowsnest Highway. At first, I was a little put-off by the fact that there was a liquor store attached to the hotel (there were some interesting folks hanging about when we arrived), but the hotel experience itself was good. The room was well-sized for a family of four. One big suggestion would be to add a fan in the bathroom. Ours had a low ceiling and a fan would have helped clear the steam after all four of us had our showers. We loved their commitment to being green, too.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. We are committed to providing a great stay for everyone who comes to Trail. From being a Green Key rated hotel, to just doing the little extras that make you feel welcomed. We are proud to have Frosty's Cold Beer & Wine store on site, and we also have staff here 24 hours a day along with security to ensure everyone feels safe, and is safe. For our bathroom fans, while there is no switch, we do have a system in place that provides the same function to clear out the steam. I do hope we see you again soon the next time you're in town. Guest Relations Manager

"My night in Trail"

4
27/05/2016

Hotel was great, however I found it weird I had to unplug the tv to plug in the coffee maker. The ice buckets in the room should come with a disposable liner. One never knows what the guest prior had in the bucket! Other than that it was fine

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad you found our hotel to be great. For the TV needing to be unplugged, it shouldn't be that way, everything should already be plugged in and waiting for you when you need them. And for our ice buckets, our housekeeping does fully clean them out so there shouldn't be any worry there. I will make sure our GM is aware so he can evaluate that. I hope we see you again the next time you're in Trail. Guest Relations Manager

"Great Front Desk Service"

5
20/05/2016

Stayed at the Best Western in Trail and can not say enough about the staff who arranged for a late check-out and a taxi to the airport without me even asking. Free breakfast was also a nice touch and a convenience store/liquor store attached was great.

GuestRelationsMangr, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It's always great to have someone there to help you out when needed. From arranging a taxi, or late check-out, we're always here for our guests. And a good breakfast to start the day always helps. I hope we see you again the next time you're in the area. Guest Relations Manager

"business"

3
19/05/2016

Location is great, food overpriced ,staff very friendly, room was updated but $159.00,not for this cowboy, did I mention the owner was very arragant and all he did was complain about the town....so sell

"Great Location"

5
16/05/2016

This hotel is in a great location in Trail. Right on the main highway and close to downtown. The hotel was spotless and the breakfast included scrambled eggs and sausage. The staff was very attentive. The bed was very comfortable.

"Location, Location, Location"

4
12/05/2016

This hotel is actually the only one in town but it is well-run. It is super clean! One can walk downtown easily and the staff is very knowledgeable . The hot tub was not working while we were there but there was adequate work out machines in the fitness room. The breakfast room and food was excellent. It was very organized and run by a very personable lady!

"Very comfortble hotel"

5
09/05/2016

This is a very nicely updated hotel. Rooms are tastefully decorated with nice furniture and amenities. Minor quibble a writing pad and pen would have been helpful. Restaurant surprisingly good for a small town. Portions perhaps overly generous.

"Nice stay in Trail BC"

5
08/05/2016

This is a nice, well kept hotel, which is good since there are only another 2-3 hotels/motels in the area. The staff are friendly and efficient, the hotel is clean, the rooms are clean and the beds are comfortable. They provide a decent breakfast and you probably can't ask for too much more!

"Very Nice hotel close to town centre"

4
07/05/2016

We found the hotel to be clean and the staff very friendly and helpful. The hotel has a large restaurant, very much a Sports Bar, TVs muted but loud musak. The dinner was excellent. Free breakfast was good with hot and cold selections.

"April 19 @ 8 AM"

5
19/04/2016

We found this hotel to be excellent. Great location and very clean. The staff were extremely helpful. The beds were the best. Sheets and towels were soft and comfortable. Internet worked perfectly as well as television. Having TV guide would be helpful but I guess we could have asked for one and did not. Probably because as two sisters we talked the whole time.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm so pleased that you enjoyed your stay with us. A lot of work goes into providing a comfortable and clean room. It takes everyone from housekeeping, to the front desk staff, to maintenance to make sure that everything is as it should be. Having clean, quality sheets makes for a restful sleep, and our heavenly beds only make it that much sweeter. I hope we see you again soon. Brandon Schroth

"Review of Best Western Hotel, Trail, BC."

5
02/04/2016

My husband and I had to go to Trail for a Medical Appointment and stayed at the Best Western Hotel for 2 nights. We were very happy with quality of the rooms the friendly and helpful service. The quality of the food inservice at Foxy's Restaurant and Lounge was excellent We would definitely recommend it to our friends and aquaintances.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm so happy we were able to be here for you at an important time. We're lucky to have the regional hospital in Trail, and I've had the pleasure of meeting so many great people who have made use of the talents up at our hospital. Foxy's is a great way to relax and enjoy a quality meal after a long day or a long trip in. I hope we see you again soon, maybe just for fun this time. Brandon Schroth

"Stay for Sking @ Red Mountain"

4
28/03/2016

Excellent hotel (only one in Trail) including the restaurant / bar (Foxies) with excellent food! It's about 15 min to Red Mountain, 50 to Whitewater. Trust me you won't leave the hotel as there is nothing available as far as decent restaurant / evening life! There is also a liquor store on the premises so no need to drive at night!

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you really took advantage of everything during your time with us. We've put together some great packages to make it easier than ever to spend some time up at the ski hill during the day, then come back down to the hotel to unwind and spend some time in Foxy's, and finally a pick up some drinks for a night cap at Frosty's. I hope we see you again soon, or at least next ski season. Brandon Schroth

"Great stay fir a great price"

5
21/03/2016

Stayed here for 1 night and was impressed. The room was great, bed comfortable. The restaurant food was good and as usual the breakfast was great. I would stay again if in the area and certainly recommend it...................................................................

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. It looks like you enjoyed everything we have to offer. From the amazing beds, to our great food in Foxy's. I always aim to have everyone experience everything we have to offer during their stays with us. I hope we see you again soon. Brandon Schroth

"Small Beds"

3
21/03/2016

The rooms were small so we were crowed and the oversize single beds made for a very long night because we were sharing the bed. If you are alone or a couple they would be fine, they were comfortable. The room was very clean, as was the rest of the hotel and the staff were pleasant and helpful. The breakfast was your usual hotel fare, not outstanding but adequate and tasty. We would stay there again only if we were travelling as a couple and not with our family.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm glad you found our rooms to be clean, and our staff to be friendly. We do recommend just one person per bed in the rooms with two beds to get the most comfort you can, but they can work for two when needed. Let me know if you want multiple rooms on your next stay and I know we can work out a great deal for you. I hope we see you again soon. Brandon Schroth

"Trail has a real problem. No place to stay except the Best Western Columbia River"

4
15/03/2016

Trail has a real lack of good places to stay. You'd think that with all the money that has flowed through this town over the past +100 years of the smelter running that some of it would have stuck to a decent mid priced hotel. This place is fine. No surprises. No gems. No disappointments. It's a bit rich but who's going to argue over maybe $30 night. The breakfast is marginally above average. The beds are great. The black out curtains do the job. It's clean and quiet. I'd prefer to stay in Rossland 10 kms up the hill as Trail is slowly decaying as Teck reduces their workforce through automation. Walking around Trail in the AM, although bigger than Rossland, is far more sad than walking the few blocks of Rossland. Too bad. Trail was once a great Cominco company town. Now it's just a sad skeleton lacking choice in accommodation.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy we seemed to be the bright spot in Trail. We are always here to make sure your time in Trail is enjoyable. Summer weather is here now, and it makes almost everyday here such a treat just to be outside and enjoy the sunshine. Clean, comfortable, and quiet rooms are one of the best ways we can make sure you get a good night sleep so you have the energy to meet each day. I hope we see you again soon. Brandon Schroth

"Best hotel in the region"

4
02/03/2016

Stayed for approx 8 days over 2 weeks. All staff were friendly to deal with. The rooms are modern. They do have a breakfast in the morning but I never did make it there but heard it was decent. It is generally a quiet room, but even being on the 4th floor you could still hear the traffic and the customers entering the liquor store. The wifi was good, cable selection was the typical basic selection. If your in the region this is the place to stay.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Always great to hear when the friendliness of our staff shines through. Our breakfast is always evolving, with recent additions like special toppings for your hot cereal or your yogurt. I'm also a big fan of the waffle maker, although they are very filling and I usually only make a half sized one. Our wifi too is something we put a good amount of work into maintaining so each guest can enjoy their time online. I hope we see you again soon. Brandon Schroth

"Best in Trail"

4
01/03/2016

The hotel is a reliable if unspectacular place to stay in Trail. It is very well located near downtown, and although it is on a busy highway, there is very little traffic noise. The rooms are small but clean and comfortable. Breakfasts are not great, but provide the basics to start the day. Staff are very pleasant. Price is a bit high, but there's a lack of competition in town.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm pleased that you took advantage of our central location in Trail. I'm also thankful for your comments about our clean, comfortable, and quiet rooms. Having those when you're on the road can go a long way to making any stay an enjoyable time. Everyone here at the hotel, from the front desk, the servers in Foxy's, to the people in Frosty's will always welcome you with a smile. I hope we see you again soon. Brandon Schroth

"Really enjoyed my stay Jan 15-20"

5
29/02/2016

This is one of the best experiences I have had at Best Western. The room was clean, walking distance to where I needed to be, the staff were extremely helpful and friendly, the food quality at the restaurant (Foxy's) was really good and the breakfast was really good as well. I am very happy with my stay and would definitely come back the next time I visit Trail.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. Reviews like this are what keep me coming into work each and every day. Everyone here, from the front desk, to housekeeping, and our chefs, all work to make sure that our guests enjoy their time with us from the moment they walk through our doors to the moment they're back on the road again. I too hope we see you again on your next trip through into Trail. Brandon Schroth

"Excellent place to stay in Trail"

5
25/02/2016

I was in Trail on business and stayed at this hotel. It is right off the main road through town, so I was concerned it would be noisy but it was not. It has obviously been fairly recently renovated, and the rooms were very nice. They are not huge, but are an adequate size, very clean, and the bed was very comfortable. There is the usual desk and dresser,with a flat screen TV, and a nice touch of a charging station on the desk with two plug ins and two USB ports. The bathroom was clean, the linens were fresh and the shower pressure was great. The front desk staff was friendly and helpful, offering good suggestions for where to eat and where to go for a walk. They loaned me and my colleague knives so we could eat some fruit in our rooms. The location is very central, just a short walk to downtown, where there is a neat little place serving breakfast,ice cream and organic coffee, and about a 5 minute walk across the Trail bridge brings you to a stairwell down to a sidewalk along the Columbia riverbank. A few minutes on that takes you to Gyro park which is a very nice peaceful morning walk. The only thing which would have been nice would have been a recycling bin either in the lobby or in the room for water bottles and such.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay with us. I'm happy to hear that our location in the heart of Trail helped make your stay an enjoyable one. Our friendly staff, and their knowledge of the area is one more reason to make sure you stay with us whenever you're in town. That, along with the fact that we're always looking to keep our rooms current with things like the charging station can go a long way to making any time away from home a pleasant experience. I too enjoy a nice walk at Gyro park, and look forward to more of it come summer time. I hope we see you again on your next trip into Trail. Brandon Schroth

"Rossland alternative"

4
17/02/2016

Visited while skiing Red Mountain outside nearby Rossland BC. Went there President's weekend; nil left in Rossland for rooms; booked here instead. About 5 miles from Rossland, still convenient to the ski hill. Rooms fairly large-2 queens were not tight-and adequately but not luxuriously furnished; fairly new looking and very clean. Free breakfast was better than some hotels; waffles/eggs/bacon/cereal/fruit/yogurt; nice bar on main level as well. Free parking. Friendly/accommodating & helpful staff. Only downside was relatively high price. I'd stay again.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm glad we were able to give you a clean and comfortable place to stay for your ski trip. We do offer very good prices on ski packages that include the room and ski passes for one to four people. This year especially I keep hearing how great the conditions are up at Red Mountain and it's always interesting talking to everyone who travels from near or far to come and enjoy the slopes. I hope we see you again soon, or at least next winter to enjoy the powder again. Brandon Schroth

"Pricey but good"

4
16/02/2016

I live in Trail so have not stayed in the hotel although friends who stay there tell me how impressed they are. It is a very well-kept, clean, modern hotel. I have eaten in the dining room, Foxie's, but don't go there often. It isn't that the food isn't good - it is quite good, and pretty reasonably priced considering you are getting fine dining when it is really bar food. If it is that good, why don't I go there more often? Because the hotel owners won't give anyone a break when coming to town for a conference or special event. I support businesses in town that support the community.

"Best Western January 16"

5
11/02/2016

I stayed at this location for a week on a business trip. I found everyone, from housekeeping to front desk and to the restaurant as excellent! The food is great, the atmosphere is also great. Each day I found another reason to be happy with my choice to stay here.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. It looks like you got exactly the kind of service we're always aiming for. Everyone here, from housekeeping, front desk, to the restaurant staff. We're always hoping to provide a positive atmosphere that makes everyone feel welcomed as if they're staying with family. I look forward to seeing you again soon on your next visit to Trail. Brandon Schroth

"Trail BW - an interior oasis"

5
05/02/2016

I enjoyed my stay at the Best Western River hotel. Everyone was helpful and professional and I found the accommodations met my professional and personal needs very well. Thank you for providing a home away from home.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm glad we were able to make you feel like you were at home with us here in Trail. That's exactly what we're aiming for. I hope we see you again the next time you're in Trail or even passing through. Brandon Schroth

"Not impressed"

1
28/01/2016

No offer of a corporate rate and refused to honor points for a free night. Had no choice but to stay as I had appt in am. 189 for 1 night off season way too much for what it is. Only redeeming part was the dinner at the restaurant downstairs, was very good.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm sorry we couldn't use your points for a stay at the hotel. I reviewed your Best Western Rewards account and it looks like you didn't have enough points to redeem for a free night stay. We do have negotiated corporate rates with several companies and are always happy to welcome more to the hotel. I invite you to contact me at the hotel and we can look into setting up a rate for your company. Brandon Schroth

"Beautiful hotel, just a little too expensive!"

4
19/01/2016

I could tell this hotel was renovated recently as it was classier than I expected, and super high-detailed clean. The beds were comfortable. Restaurant was mediocre and very expensive, but the complimentary breakfast had lots of options that I enjoyed (eggs, baked goods, fresh fruit, etc). I was snowed in to Trail and had no option but to stay here a couple nights. The "distressed rate" was a lot more than I expected it to be, considering my circumstances. It wasn't any lower than prices I'd seen quoted online. But the service was great, and I appreciated the proximity to downtown so I could enjoy my evenings out, shopping, and dining in town since I didn't care for the hotel restaurant. The only cheaper option worth staying at is the Glenwood, but the location is no good there if its winter and you need to get around on foot like I did.

BWCRHotelServiceTeam, Guest Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. We are very fortunate to have an owner who knows the value of keeping our rooms well maintained and makes sure we have to resources and people to do so. Our comfortable beds are an important part of that. The breakfast too is something we're always looking at to make sure we have something everyone can enjoy. I hope we see you again in Trail, maybe with a bit less snow next time. Brandon Schroth

"The only place we stat"

4
31/12/2015

We come to Trail often and only stay here. Never a problem and rooms are clean. Staff is friendly and the breakfast is good to grab and go. The restaurant is good too when it's open. We also like the beds and the family suite is good as well. I do wish the bathrooms had more space to put your things. We will stay again.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. It's great to hear that you've enjoyed our service and clean hotel. We work hard to keep the rooms clean and to create a welcoming feeling when you walk through our doors. The beds too are an important part of the hotel which is why we make sure to only have the most comfortable beds we can find. Our bathrooms may not be the largest, but we keep them clean so you can use them with peace of mind. I hope to see you again soon in Trail. Brandon Schroth

"Very Good Except for Price"

4
17/12/2015

All of the Best Western properties where I've stayed were very good with product and service but this one in Trail, BC, is priced at $139 compared to most others at $109 or lower and some as low as $79. This makes the value of the Trail property somewhat lower than other Best Westerns.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm glad you enjoyed the hotel, and the service we provided during your stay with us. For the prices, all Best Westerns are independently owned and operated. The prices are based on demand at the time you stay and we are always doing what we can to offer the lowest prices with the best service. I hope we see you again the next time you're near Trail. Brandon Schroth

"When its Party time Don't Drink and Drive"

3
06/12/2015

Rooms are clean but small. I wouldn't want to have more then the 2 of us in the room. But we are only there to crash after a Christmas Party ...The bed is comfortable , good pillows, nice toiletries ... Breakfast was included with the room. But they need a lesson on Breakfast...Eggs tasted like Fake Butter; Waffle batter.. made a really tough waffle..the teeny tiny ham medallions had 3 sad little pieces left. didn't appear to be any staff checking on the food line , until it was time to close up. Coffee was good...

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay experience with us. I'm pleased that we were able to save you the drive home. As for our breakfast, we only use real eggs, and some seasoning to add to their flavour. The waffles can vary depending on how much batter you use in each waffle. I tend to like smaller waffles myself so they turn out really well. The coffee is something I too enjoy, but daily since I'm always here. I hope we see you again soon since I don't think your experience with there not being enough breakfast is something common in any way. Brandon Schroth

"Great hotel-clean with a supercomfy bed!"

5
14/11/2015

Stayed here for one night. This is a return visit for ne and I will be ba k again. Great staff. Very clean. It has a restaurant/lounge attached that has great food and a liquor store as well. Super comfy bed and big tv. Included hot breakfast bar with a nice variety of eggs, sausage, fruit, waffles, cereal etc. I will be back!

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad your enjoyed your time with us, even if it's just for one night. Comfortable beds, clean hotel, and great service in Foxy's are all what make this a place to return to. The breakfast in the morning is one way to help start the day off right, and there's enough variety to have something different each morning if you're with us for a longer stay too. I hope we get to see you again soon. Brandon Schroth

"Best Best Western!"

5
11/11/2015

I had book a non-refundable rate on the best western site, and i had a delayed due to weather and flights weren't able to come into Castlegar. I called an asked and notified the hotel that I cannot show up on day 1, and making sure there weren't a no-show. The hotel staff at the time acknowledges my absence and make sure my room was still available the following day, and furthermore he told me he will look into see what he can do about the cancellation (although he did not have the authority to do so). Booking non-refundable assumes the risk of inclination of weather, etc... But i later got a call from the hotel (1 hr or so) from the same individual saying that not only my hotel room booking is okay, also, my 1st night has been refunded. This is awesome, as this is something they went out of their way to do for me!

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad we were able to make things work for you. Since you booked directly on bestwestern.com we were able to work with you. I hope we get to see you the next time you actually make it into Trail. Brandon Schroth

"Trail, BC stay"

4
08/11/2015

I travel to Trail, BC regularly on business and I always stay at the Best Western PLUS Columbia River.The front desk staff are extremely friendly and professional. Every time I check in they make you feel welcomed. The onsite restaurant is superb, great food and super staff. The rooms are always clean and comfortable. Good value.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm pleased that you enjoy your time with us in Trail. We do what we can to make you feel welcomed and like you're in a home away from home. I'm pretty sure I can guess who you are from your review, and I really hope we get to see you again soon. And next time you can enjoy a drink on me. Brandon Schroth

"Comfortable Stay in Trail"

4
29/10/2015

The Best Western Hotel in Trail is clean, comfortable and centrally located near the historic downtown area. The bed was excellent. The restaurant has good food and very good service. I enjoyed walking through the downtown area, stopping at the Trail Coffee and Tea Company for a chat with the local owner and climbing the covered stairs for a walk through the historic neighbourhood.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Our location is such a nice bonus to have when you're staying in Trail. That, along with the clean room, great service in Foxy's are big reasons why we get review like yours and are what keep me coming back to work with a smile everyday. The local places downtown here like Trail Coffee & Tea Co are such a treat to have, and it's great to be able to walk over and enjoy some fresh air while you're at it. The stairs too are a unique feature I haven't seen as much of in any city besides here, and I get a lot of use out of them, especially during the winter months. I hope we see you again soon in Trail. Brandon Schroth

"When we are in Trail m we stay here no question!"

4
29/10/2015

Always very courteous staff. The rooms are very clean and the beds amazing! Whether you use SHAW OPEN or the in house Wi fi reception is great. The restaurant lounge "foxy" has good food and the drinks are not over priced. The happy hour is a great deal, especially after a long drive.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. First, it's great to hear the staff was courteous because that' exactly how it should always be. Having clean rooms too is a must and is back up by the hard work of our housekeeping. The in house internet too has had some work done behind the scenes to ensure it's reliable and appropriately speedy. The service, menu and atmosphere is Foxy's are such a great combination and they are why it's currently #1 for restaurants in Trail on Tripadvisor. I hope we get to see you again soon in Trail. Brandon Schroth

"Achieved BW Plus Standards"

3
14/10/2015

The BW Plus Columbia River Hotel is arguably the best property to stay at in Trail. We spent a couple of nights there and they met the higher standards you might expect in a BW Plus rated hotel. Our room was modern, clean, comfortable and quiet, though you might find rooms closer to the main drag to be more affected by traffic noise. Internet was ok, but not the greatest in terms of speed. Having an in-room small fridge was a bonus. The parking lot is a bit chopped-up though it seems like there's ample capacity and if need be, bags can be dropped near the main entry. The lobby area itself is small and nondescript and our check-in by the front desk staff was polite and efficient. The onsite lounge offered a pretty reasonable Happy Hour with fair discounts on drinks and appies, worth stopping by! The Fitness Room is very basic, fairly congested with a few pieces of universal equipment with an adjacent hot tub. The overnight stay comes with breakfast. It was average with a few hot items (scrambled eggs, ham, waffles), pastries, yogurt, fruit, coffee, but still nice to have available nonetheless! Location of the Best Western in downtown Trail is excellent, everything is pretty much walkable. Overall, next time we visit Trail we'll definitely stay again!

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. Your kind words are very much appreciated. It looks like you hit all the bases with your review. The clean & updated rooms, the breakfast, internet, fitness room, happy hour in Foxy's. You had a chance to enjoy every part of what we have to offer. Our location too is among those and can't be overlooked since we are in downtown Trail . I hope we see you again soon. Brandon Schroth

"No Restaurant On Sunday"

3
13/10/2015

No restaurant or bar service on Sundays. After a long drive very disappointing - will not stay there again on Sunday - Front desk staff suggested a restaurant which was in the general area of the hotel.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. It's good to see the staff was able to give you some recommendations of places to eat on a Sunday since our restaurant was closed. For the last couple years our restaurant has been closed on Sundays and for that reason we keep a list at the front desk of other places that are available and phone numbers so we can book a table for anyone who might need it. I hope we see you again on a day that Foxy's is open so you can see the great food they offer, and other great deals like Happy Hour. Brandon Schroth

"Worst internet ever"

2
13/10/2015

Don't expect to use your computer or have cheap phone (if you are from the States) Very clean Tons of towels Bring your own stuff if you want to use fitness center CHARACTER BUILDER MORE CHARACTERS AND ANOTHER ROUND

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm sorry about the internet issues you seem to have had. We've done a lot of work to improve what we have in the hotel. In the last year we've added over a dozen new wireless access points, and increased our speed by 500%. We even made sure to have backup and use multiple internet providers to make sure we're covered in case one goes down. We also have a 24 hour a day support line that I know can solve any internet problems and haven't failed us ever before in helping a guest connect. I'm wondering if you had a chance to get in contact with them to let them fix any issues you may have had? I hope we see you again so we can change your mind and show you how much work we've put into providing a high quality and stable internet connection. Brandon Schroth

"Good as usual"

5
07/10/2015

Not my first time staying at this hotel. Have not been disappointed yet. Front desk is steady as the staff has been the same the last couple of years. However, the breakfast is okay - quality is good but we all look for different items, For myself I would like to have hard boil eggs.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. It's always great when a returning guest is happy to be back. Impressing someone in the short term can be easy, but to do so consistently is a tougher thing and something we work at every day. I will make sure to look into hard boiled eggs, and if enough people ask I'm sure it's something we can make happen. I hope we see you again soon. Brandon Schroth

"Great place to stay in Trail"

4
03/10/2015

The very friendly staff, great complimentary breakfast that had a personal touch, the clean and well equipped rooms all made our stay very enjoyable. It would be easy to make a personal recommendation to anybody looking for a place to stay in Trail to suggest this hotel.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm so happy you enjoyed your time with us. We are always looking for ways to make the hotel an inviting place, from comfortable beds to a fully featured hot breakfast. I hope we get to enjoy the pleasure of your company again soon. Brandon Schroth

"Good hotel if you're in Trail"

4
01/10/2015

Best Western PLUS Columbia River Hotel in Trail, British Columbia, is a nice hotel, conveniently located for any leisure activities in the Trail area, and right by the Teck Trail Operations if you are doing business there. The onsite lounge and restaurant is good. The breakfast bar is decent quality and convenient. The rooms are fairly well kept up and clean.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad you enjoyed the location of the hotel. We are in the heart of the city, which makes it easy getting to everywhere in town wether you're here for work, play or both. Our breakfast has been steadily improving, with smaller changes coming often, like a station to make your own waffles with special toppings. We're proud of the work our housekeeping and maintenance staff do to keep our rooms up to date and extremely clean. I hope we get to see you again soon. Brandon Schroth

"Friendly & Clean"

5
28/09/2015

I took my parents here for an evening before my moms surgery in Trail BC. The room was spotless, beds were comfortable, staff very friendly and an awesome breakfast to start the day! Kudos to all who work there! Great job everyone! I highly recommend anyone going to Trail, to have a great nights sleep here.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad we were able to make your stay a comfortable one. Being so close to the regional hospital we are always here with special rates to make things simpler. I hope we see you another time, maybe under better circumstances. Brandon Schroth

"The Only Game in Town"

4
24/09/2015

It was a bit expensive for an older property with small rooms. It was clean and quiet. Staff seemed somewhat undertrained but were very nice and trying hard. The lounge was very expensive with mediocre food.

BWCRHotelServiceTeam, Public Relations Manager at BEST WESTERN PLUS Columbia River Hotel, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. I'm glad your found the rooms to be clean & quiet. Our housekeeping works hard to keep the rooms looking their best. For the rates I always recommend calling the hotel directly to get the best deal. Our staff, while some may be new are always working hard to keep guests happy. I hope we see you again so we can have a chance to change your mind for the lounge. Brandon Schroth