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Best Western Sanctuary Inn

4.0 / 5
799 Avis Tripadvisor
293 Marius Street, Tamworth, 2340 Australie  Copié !
TEL : +61 267662903
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Ma recherche

Les points forts de l'hôtel


Terrain de jeu

Services hôtel

Service d'étage
Air conditionné dans l'hôtel

Services chambre

Fer et planche à repasser
Les points forts


Terrain de jeu

Services hôtel

Service d'étage
Air conditionné dans l'hôtel

Services chambre

Fer et planche à repasser


Séjournez au Sanctuary Inn Tamworth, qui propose des chambres 4 étoiles primées et un restaurant primé, le Riviera Bar & Grill. Ce motel est situé à quelques minutes à pied seulement du centre-ville, d’un supermarché Woolworths et du parc Bicentennial.Parmi nos dernières informations, nous sommes fiers d'annoncer que notre hôtel, le Best Western Sanctuary Inn, et le restaurant Riviera Bar & Grill ont reçu le certificat d'excellence 2019 de TripAdvisor !Toutes nos chambres agréablement aménagées offrent : télévision grand écran LCD haute définition, air conditionné, accès Internet haut débit sans fil gratuit (disponible dans tout le motel), matelas King Koil, draps blancs frais, peignoirs et serviettes blanches moelleuses extra-larges.Ressourcez-vous, décompressez et détendez-vous dans la piscine d’eau de mer, le bain bouillonnant et l'espace barbecue. Ouvert sept jours sur sept, notre restaurant primé à de multiples reprises propose une cuisine éclectique, avec des plats italiens, méditerranéens et français.Notre motel est l'endroit idéal pour organiser votre prochaine conférence ou réunion d'affaires. Avec plusieurs espaces de congrès et de réunion et un agencement flexible pour s’adapter aux besoins de votre prochain événement. Notre hôtel possède deux chambres acceptant les animaux, alors renseignez-vous dès maintenant et emmenez votre ami à quatre pattes lors de votre prochain voyage à Tamworth !Le Sanctuary Inn est à dix minutes en voiture du centre de loisirs régional de Tamworth, du centre équestre australien, des stades de hockey, de football et de basketball, de l'hôpital de Tamworth et du champ de courses de Tamworth.Le séjour est GRATUIT pour les enfants de moins de 12 ans, et n'oubliez pas de demander vos points de fidélité Qantas Frequent Flyer au départ (offre soumise à conditions).Pour un service clients professionnel et une situation centrale à Tamworth, réservez une chambre au Best Western Sanctuary Inn dès aujourd'hui ! Passez un excellent séjour !


Avis clients

Basé sur l'avis de 799 voyageurs
Très bon
Rapport qualité / prix
"A pig with lipstick"
luketurton, 26 Février 2024

Travelled here for a weekend away for a family members birthday. On the outside it appears nice. The dining room/reception area to check in presents a nice expectation. But then you get your room. Walking in, I felt like I was back in the late 80s. The decor was outdated and tacky. The bed was hard as a rock and the amenities were lacking. Decided to have a shower and wash the 5.5hr drive away. While in there, the pipes started gurgling noticeably. I didn't pay much mind to it, but when I got out, rhe water had come out of the floors drain and flooded the bathroom to just under ankle height. It had flowed out of the bathroom to the front door and the place now resembled a lagoon. Over the space of 10 minutes the water slowly went back down the drain but something was clearly wrong. I went to sleep to the sweet sound of the toilet making gurgling noises. We read the room guide to find receptions number as it was 10pm and report it, found out what number to call and couldn't because there was no phone in the room lol The next morning we went for breakfast in the dining room. I will say it was a nice variety and selection, the fruit was fresh and I left happy. While in the reception area, I made note of the pipe issue with them and was moved to another room. When I went in the new room, the floors were stained badly, it smelt funky and the bathroom was in disgusting condition. Blue rust surrounded the metal soap holder stuck on the wall, black gooey grime was in the corners of the shower and to be honest, you felt more disgusting AFTER your shower. Air conditioner rattled at night, but it was too hot to not have on and the bed was again hard as a rock. All in all, I'd never stay again, don't waste your money. Find somewhere better 1 minute down the road.

"Room better than the food"
Melanie M, 30 Janvier 2024

Great room, comfy bed, huge shower and beautiful finishes . food not as good as expected from a rated restaurant and high prices . Needs a blind over the window on top of door due to the verandah light shining in all night. Mini bar requires a re-vamp more suited to non beer/wine drinkers .

"TCMF rates could be reduced."
Jason F, 29 Janvier 2024

Would be nice if they dropped their rates for bona fide artists for the festival. Understand they have to make the most of what's on offer. It seems other Hotels have dropped their rates for artists and return customers. Pleasant Hotel and cleaning staff were excellent - kept the place tidy and surprisingly no traffic noise despite location. Nice pool.

"Best experience"
renaiadams, 29 Janvier 2024

We stayed in this hotel whilst visiting Tamworth for country music festival Basic hotel room but couldn't fault it at all. Well worth the visit Will definitely come back again Thanks for your hospitality

"I am extremely happy with my stay. "
Jakob S, 06 Janvier 2024

I was really happy with my stay, the bed was comfortable the shower was amazing and warm. I was really happy with how clean the room was. The only thing I got upset about was when myself and my partner were locked out of our room because they card key wouldn't work but that didn't stuff up my holiday.

"Clean, tidy accommodation"
Laura H, 22 Décembre 2023

Great, clean and tidy pet friendly accommodation with a good included breakfast. Pups loved the off leash area where they could go and burn after energy after travelling all day. The continental breakfast can be delivered to you for a small fay which may getting ready to leave a lot easier than going to the dining room

"All very good"
David M, 01 Octobre 2023

All good ..have stayed every year same time and booked for 2024..Good Restaurant..We continuie to come back every year as it gives us exactly what we want..Prices are reasonabgle and service first class.

"Clean and comfortable room. The staff were friendly and accepting. Good food and good service at all times., good s"
Wendy G, 29 Septembre 2023

The room was comfortable and clean. We were welcomed and accepted with our small well-behaved dog, and appreciated a room on the ground level near the footpath grass for walking him. We enjoyed a delicious continental breakfast each morning and a very nice evening meal. Service and all staff were friendly and helpful.

"It was nice"
Alison S, 27 Septembre 2023

Very clean and tidy, loved the wash and shampoos etc... Staff we friendly and helpful. However everytime someone used the tap in another room there would be a loud noise, probably from the hot water system or water pressure, anyway it was quite startling and did disturb my sleep.

"Good but not Great"
elleas1, 23 Septembre 2023

The room was tidy and everything we needed was there the staff were kind and welcoming but it did have a slight mouldy smell . The shower wasn't very clean and we unfortunately didn't have hot water it was luke warm but definitely not hot . All in all a comfortable little spot but did need a little extra tlc.

"Lovely place to stay. Will come again"
Julie S, 21 Septembre 2023

Great experience. The beds were comfortable. There is a power point for CPAP. Although next to a busy road was quiet during the night. Great restaurant attached with a good wine menu and the food was great. Breakfast included was a great addition

"Nice place would stay here again. "
Nick S, 20 Septembre 2023

Nice room. Nice food. Friendly service. Had a cold shower unfortunately but things happen so I don't expect that to happen again but it did start the day off slightly worse than I hoped. The flooring in the restaurant is horrendous that subfloor needs serious attention I've never walked over something so noisy that was truly terrible and needs attention.

"The place to stay for a night or three at Tamworth"
jvnnlja, 19 Septembre 2023

Really nice and spacious superior queen room with comfortable bed and furnishings. Had an excellent meal in their on site restaurant served by friendly and helpful staff. We will stay there any time we are passing through the area. An unexpected bonus was a laundry available to visitors that was very well appointed and at nil cost.

"Wedding night stay"
amandarod78, 17 Septembre 2023

My new husband and I had the best night staying with the best Western. Our room was clean and in perfect working order. We received Champagne on arrival and the room had a jacuzzi tub, which utilised and we are not small people and we both fitted. We would recommend this place to anyone…

"Very Revealing Experience"
Kevin T, 17 Septembre 2023

I looked online for a nice quality motel for a couple of nights away with my wife for her birthday, Saw the Best Western Sanctuary Inn and it looked very enticing and nice quality rooms. Not wanting lavish quality I chose the standard Queen room instead of the Prestige Queen room. On arrival to the choosen room I was shocked at the very low quality of the room in total, the furishings were sub standard, there was no carpet on the floor, (was timber floating flooring) very cold and uninviting. I returned to reception and said it was disappointed in the quality of the room and was told this was what a standard room was. I pointed out that there was not carpet on the floor and was told that the room had not long been repainted and the timber floor layed which was there standard room. I said that this doesn,t reflect what is on ther web site. I was moved into a Prestige Queen room which was nice.

"Great place"
Damien L, 13 Septembre 2023

Clean, well appointed room and comfortable bed. Excellent bar and restaurant. Staff were friendly and helpful. The fireplace area very cosy and appealing (even though it wasn't lit). Good selection of wines.

"Don't! Terrible ‘hotel'"
fpedic1, 13 Septembre 2023

Room was in a Terrible state. $360 for two nights is a disgrace. Whoever rated this 4 stars should have gone to Specsavers! Dirty, damaged furniture, cracks in walls, needs urgent updating from the 1970s. Restaurant was good quality though expensive. Worst hotel we've ever stayed in our lives. ‘Free' breakfast only available until 9am! Doesn't work when you are on holidays and are kept up by loud passing traffic during the night. Sliding doors need double glazing

"Great stay in central Tamworth"
LindafromWA, 12 Septembre 2023

Had a great 2 night stay at Best Western Sanctuary Inn in Tamworth. We were upgraded to a Premier Queen room which had a Queen bed and a single bed. The room was quite spacious and very clean and in a good state of repair. The bed was very comfortable and had good quality linen and a great pillow selection. Our only complaint would be that there was only 1 chair in the room. One of us had to sit on the bed to eat our room service meal or to watch television. Parking was available close to our room. The location is very good - quiet at night but very close to the town centre and the Country Music Hall of Fame. The restaurant was classy and had a good selection to choose from. The food was excellent and the staff were very helpful and knowledgeable, assisting in our choice of diabetic appropriate food. We also appreciated the free use of a washing machine and dryer.

"Wonderful ‘gem' to stay at"
Maleena C, 30 Août 2023

Our room was absolutely beautiful, our bed was very comfy, shower was wonderful too! It was so nice after travelling and arriving to such a clean property all round. We also had the most beautiful evening meal in the restaurant. Continental brekky was so yummy! Thank you!

"Tired and over priced. Staff excellent"
X9283PTjohnv, 24 Août 2023

Bathroom very tired with grout in shower deteriorated badly and paint missing in places. Prices virtually doubling for Gunnedah Field Days week was excessive and I wont be using the facility again. Restaurant and housekeeping staff were friendly and helpful.

"Great spot! Handy also if you're in town for AgQuip!"
Jacqueline O, 24 Août 2023

The hotel room was clean, comfortable and it was serviced daily. I really liked the pressure on the shower, specially after a long day at AgQuip! Convenient location and room service menu - the only downfall is the in-room phone never worked and the hotel phone number was never answered as they were probably really busy with all the visitors. However a few steps to the restaurant to place an order and get the food delivered.

"Great place, great staff"
149michelleo, 11 Août 2023

Comfortable, clean, all you need. The staff in both the motel and the restaurant were fantastic. We had an issue when we arrived that was taken care of in a very professional and caring manner, we really appreciated that. We ate at the restaurant and the meal was amazing. All in all great place to stay.

"Great location with superb restaurant"
ianlD64PE, 07 Août 2023

Our stay was very pleasant & the staff were fantastic & very helpful. Towels in the bedroom are the best we`ve ever used. Dinner in the restaurant was outstanding & the continental breakfast was very good. Easy walking distance to the town centre.

"Great place to stay in Tamworth"
W5353HOianl, 01 Août 2023

Excellent service from staff - and the dinner we had was exceptional. Rooms are comfortable & spacious. Only complaint is that the airvent in the bathroom is very clogged and the toilet paper is way too thin. Otherwise, a fabulous stay.

"Very enjoyable stay"
allancamer0n, 01 Août 2023

Comfortable bed, good shower, quiet room, great continental breakfast included, staff friendly and efficient, convenient location. The property could do with a few repairs and maintenance but nothing too major. Would definitely stay here again

mrslocky27, 31 Juillet 2023

Our stay was great. The bed was so comfy , complimentary breakfast was really good value and delicious . Every staff member we encountered was super friendly. Very central to everything we wanted to see and do in Tamworth

"Nice but in need of updating"
Jess C, 30 Juillet 2023

A comfortable and clean motel that could do with a decor refresh. Our room was spacious but quite old fashioned. Not amazing value for money but then the rugby was on so that probably drove the price up for the weekend we went.

"Clean average room with high price. Offers food on site & in a good location for shopping."
Thedelocafemoree, 29 Juillet 2023

Average room at expensive rate. Bed was pretty hard and shower seemed to only have super hot or cold. Room was tidy & staff were friendly. Restaurant served good food. Parking was a challenge when coming back at night , has to park on main road.

"Pet Friendly Room"
Jessica M, 28 Juillet 2023

We booked the pet-friendly room and it was the perfect size for us and our cat. The bathroom is a great size and the bed was super comfy after a very long day on the road traveling from Hay to Tamworth.

medigirl, 16 Juillet 2023

Tried to used mobile only booking on but it wouldn't work We rang the establishment and they matched the price staff were excellent they couldn't do enough for us late departures not a problem Definately will book again.

"Good experience from my stay in Tamworth"
Wayne H, 15 Juillet 2023

Clean , Bed was very comfy air condition food was good plus good choices for the breakfast also well priced stay & for food. Staff where lovely very helpful & friendly. Close to shops. Had a nice time would stay there again

"Weekend in Tamworth"
Sharon S, 15 Juillet 2023

The room was clean and well-appointed. Bed was comfy. Staff all so nice and accommodating from check-in to check-out. Food in the restaurant so good and well priced. All in all great experience. Thankyou! We'll be back.

"A fantastic night away."
carlisle c, 08 Juillet 2023

The room was great, very flash! The staff were very professional and friendly. They made us feel very welcome at both the reception and the restaurant. Would definitely recommend this place to anyone wanting a great, comfortable place for a night or week away.

"Excellent stay"
Steve M, 21 Juin 2023

Great stay it was for my partners brithday they had the room all set up and I all so decided to ask her marry me we had a wonderful night that I will never forget for the rest of my life I plan on having my honeymoon there because it was wounder fill

"Room in need of a rennovation"
S204CGsusan, 05 Février 2023

We booked a standard queen room. The room, Room 31 was disappointing. It looked very tired and worn. It is very much due for a renovation and updating. The bed was comfortable. There was a corner spa in the bedroom area with the shower over it. This meant little privacy when showering, a large step over the edge of the deep spa bath to get in and out, and you had to ensure the exhaust fan was on otherwise the smoke alarm started beeping. The bathroom had a basin and toilet. Not sure why they didn't design the room so the spa was included in the separate toilet basin area. There was enough room to put a wall across both. There were mini bar items in the bar fridge with all items having a dot sticker on them. I'm assuming to stop people using the items then restocking with items from the Woolworths nearby. Its location is 10 minute walk to the restaurants and hotels in the main street.

"Ok for a night or 2"
W6530HDlukeh, 02 Février 2023

the place was pretty clean but l did see a few dead cockroaches around. The restaurant meals were pretty expensive dinner or breakfast , l just ate in town. Parking and check were good staff were friendly. good location in town

Phil N, 22 Janvier 2023

Clean and comfortable. Great staff really looked after our dietary requirements. Good location for the festival just 15 minute walk to Peel Street and the Fanzone. Easy walks to pubs and eateries and loads of free parking.

"Country girls back"
Sharon B, 16 Janvier 2023

Unfortunately a brief stay,(2nights) due to work, travel and pets at Home but been yrs since I was at country festival so wanted to come along this yr ..friendly prompt approachable and informed staff .. beautiful continental breakfasts.walkable distance to town, slight hiccup with shower leak but was promptly fixed,door stop caught on the carpet but not a big deal pool could do with more regular netting but was refreshing after a hot full day,wished room didn't back onto other rooms so window view was other Doors.. bottles supposed to be complimentary in room but only had one and worried water in fridge cost so didn't drink it.loved the little chocciea thankyou.contintental breakfast agree with complimentary with TCMF as room prices escalated during this time and helps with the appeal although when I booked was not aware of it so it was a plus on arrival ☺️..will stay again

"Tamworth Heaven at the Best Western"
Angie W, 14 Janvier 2023

This little gem is beautiful inside. All done up, with everything we could have asked for including a lovely bed, bathrobes, tv, lounge area, tables, fridge area, bathroom and facilities - dog exercise area, seperate kids play area, pool, guest lounge, bar, happy hour and the best resturant we've visited. Seriously. Food to die for. And a top notch buffet breakfast - fresh bread from the local bakery, fruits, any drink you can imagine. The staff, well what do you think the staff are like in a happy place? They are wonderful of course! We'll be back. Quiet place next to town, no road traffic noise and close to everything. Including the amazing hill top views over Tamworth, just a quick drive up the road behind the Hotel (and botanical gardens). A lovely place and the New England Highway should have its own travel show. Really very pretty country. Lots of safe parking too and folk had their pets with them. A mix of guests. Relaxing and quiet.

"Great acc"
E621FUmikeh, 07 Janvier 2023

We would definitely stay at Best Western Sanctuary Tamworth again. Very friendly helpful staff. Great facilities and a very comfortable room. Great location close to everything you may need. The motel also boast a great restaurant.

"Avoid this place:much better available for same price"
Brubear18, 07 Janvier 2023

What a total misrepresentation of the room were were issued (28 - a 'disabled' room) from those appearing on the Agoda website which looked to be moderately contemporary with own kitchenette, etc and pretty acceptable appointments. Instead we were shoved into a very tired (1950's era) room with old carpeting, one small round wooden table (which was in need of re-sanding & re-coating) and two chairs, a bar fridge buried away behind a door which opened in opposite direction to the fridge door, no milk for tea/coffee making, a very low hand basin with a mirror above that was not full length so useless for someone who is 200cm tall. No light above the vanity and about a 25 watt bulb providing dingy light to the bathroom. The shower recess was tiny and not suitable for anyone, abled or disabled. Even the 'disabled car space' out the front was just a standard size so I have no idea of how a disabled guest would navigate their way out of their car if other cars were parked next to their spot. On raising these concerns with the lass at reception, I was told we were in a 'standard room' which is what we had booked. End of story, no empathy, no offer to make good. We dined at their Riviera restaurant on the first night, and whilst the service was fine and the steak which both my partner & I ordered was cooked medium-rare as requested, the meat itself was as tough a piece of stringy rubbish as I've ever had served (and cost $45.00 each!) Certainly fails to live up to Best Western standard. Indeed I wonder if we were downgraded to this shoddy old room because we booked through Agoda and the owners resent paying commission. We most certainly shall never return to this place: much better rooms are available elsewhere for the price were charged. Keep well away!

"Excellent customer service"
orileer, 02 Janvier 2023

We stayed here for two nights. What impressed us most about the hotel was the staff. Nothing was too hard and they were very friendly,. The room was clean and comfortable though in need of an update as it was old.

"Everything you need for a comfortable stay."
Emma T, 01 Janvier 2023

Nice stay, Renovated pet friendly room. Lovely pool and fenced dog area. Easy walk to town. Staff are polite and friendly. The hotel has A lovely dining room and bar area where we enjoyed a very tasty breakfast. Easy checkin and check out.

"They are working on improving"
Annette A, 18 Décembre 2022

Of all the places we stayed on our recent 3 week trip to North West NSW, this was the let down. Sure the room was big and clean and fairly comfortable but there was something missing. The staff were friendly enough but we didn't feel any sense of true warmth or welcome. The included continental breakfast was a major disappointment with only cereal, banana bread and one other option. It offered only sachet coffee which was available in the room anyway. You had to pay extra for everything else. In all fairness however, we should say that after giving our feedback directly to the hotel, they have taken all our comments on board. The hotel recently acquired new owners and they are in the process of getting the hotel, staff and facilities up to a higher standard. The location of the hotel was perfect for us to visit friends so we would probably give them another try in future.

"Friendly, country hospitality."
Joanne770, 11 Décembre 2022

Rooms clean, large and comfortable beds. Staff friendly and helpful. We had a pup with us and appreciated the fenced in yard for him to have a play. We had dinner from the restaurant. The steak was beautiful and the service was great. Would highly recommend this motel as a stop.

"Great accomodation and superb food."
Biz_whiz_13, 07 Décembre 2022

Comfortable room, nice food and friendly staff - nothing was too much trouble. Well located. Restaurant food is amazing. Service was great. Parking on site. Had a quieter room down the back which was good.

"Pet Friendly accomodation. Wonderfull. We need more hotels to accommodate families with fur babies. Thanks BW"
karensydneyaustralia, 05 Décembre 2022

Reserved a pet friendly room which was perfect for what we required. Especially liked the closed off lawn area behind the pool which was perfect for our puppy. My only gripe was that the bathroom although a great size could do with an upgrade.

"Solo overnight stay with no booking, just rolled up when I needed a room for the night. Didn't get to try the pool."
Miguel R, 04 Décembre 2022

Excellent place to stay overnight by myself. Food was fantastic and service from the staff friendly and helpful. Room was a little small with a king bed in it, but very clean. Couldn't recommend this place high enough. I'll be back.

"Accomodation pets but ...."
tattslinger, 23 Novembre 2022

We were travelling with our cavalier and chose this accommodation as they are dog friendly. Unfortunately for being dog friendly, the reception staff did not have any knowledge or could not provide any recommendations on dog friendly places to eat in the area and insisted we would only be able to get room service. Walking along the main street, Peel St in Tamworth, we found that there are plenty of dog friendly restaurants/pubs to eat at with staff who are more than willing to accommodate your pooch. One night we did decide to order in room service and when we received our meal, we had to wait on cutlery as our room only provided cutlery for 1 person. Food was also average. There is a grassed area for dogs to toilet and run, however no water bowl was provided. The swimming pool was closed and dirty, with a sign displayed on the gate that the pool was not open until Spring. However, it was Spring. If looking for friendly dog accommodation we would look elsewhere as yes this place does accommodate dogs but that's where it ends. Otherwise if you're looking for basic accommodation for yourself then no problems.

Karen W, 23 Novembre 2022

Survived two nights. The maid left the door wide open and the room unattended while I was out. The 2nd morning of my stay it took two attempts to get my breakfast served correctly . The bed was comfortable and the bath was nice but I prefer my belongings secure and the breakfast I actually ordered hot and served with cutlery.

"Travelling for work. Will return"
J4916DDnicolec, 18 Novembre 2022

Excellent staff. Lovely clean room. A little dated but very comfortable and very clean. Had an awesome meal at the restaurant for dinner. Very reasonable rate as well thank you ladies. Nice margarita

"Clean, comfy, convenient location. "
Rebecca G, 09 Novembre 2022

Immaculately clean & great amenities (comfy bed). Excellent service at check in and the bar/restaurant. Restaurant food was delicious - pork belly first night and sirloin the next. McDonalds, Oporto, Subway, Woolworths and Dan Murphys just across the road.

avrilcook, 05 Novembre 2022

To say we were disappointed would be an understatement. The room was very tired and very poorly furnished. All very old and in desperate need of a refurbishment. Having said that, the bed and linen was clean. Doubt we would ever return, and definitely not what we expected from a Best Western

"Human and dog friendly!"
katenB8203ME, 05 Novembre 2022

Great motel which is very dog friendly! We loved our stay. The dog yard was great for our fur baby after a long drive, the meals in onsite restaurant were superb (highly recommend the ribs and the risotto). And a big shout out to staff member Rebecca for her amazing hospitality and care towards our Pug (including ensuring he received his welcome treat). Highly recommend!

"Friendly and helpful Reception"
jodyj808, 02 Novembre 2022

Great check-in process - friendly and helpful front desk staff. Room was newly renovated, modern and clean. Restaurant area very popular with hotel guests and locals. I had a great stay and pleasantly surprised by this gem of a hotel.

"Disappointed to say the least"
kellycS1731ZT, 28 Octobre 2022

Very expensive compared to other in town not renovated damage room large crack above door jam bad plumbing toilet bubbled while I was in the shower. I was not able to leave a ‘disappointed' review when clicked on the sad face in the email it only came up with an email option.

"Convenient, friendly"
petermY3091DE, 17 Octobre 2022

Very friendly staff, good-sized rooms, adequate parking. Some rooms need a little maintenance (dripping taps, missing grout, cracked benchtop. Exterior building well-presented, clean and fresh. Nice menu choices in the restaurant.

"It was ok for two nights."
491AmyM, 08 Octobre 2022

It was ok. Positives: Good walking distance to town, Dan Murphys and Woolworths. Staff at the restaurant were lovely. Great free breakfast. Excellent block out blinds. Negatives: Dirty wooden floor. Bra located in the pull down sofa. Loft upstairs very hot. (Cold and rainy days). Uncomfortable pull down sofa. Two TV's but can't have both going due to cross over of noise. Shower curtain instead of screen. Only two chairs at a tiny little table to eat at. Barista coffee is awful. My friends were woken by drunk rowdy neighbours on two separate occasions and night management did not answer phone.

"Never did, but will next time"
Russell f, 30 Septembre 2022

Though I didn't end up staying at this great place, the customer service I received in the cancellation process of my room was above and beyond, Maureen was a great ambassador and her polite, professional yet friendly manner, calmed what was a stressful situation and resulted in a positive outcome. If this service is what occurs when a customer is unable to stay I look forward to my next opportunity to experience the same if not probably more, when I get the chance to stay in the future, thanks again

"Close to shopping"
anniet325, 27 Septembre 2022

Very clean room, and the bed was really comfortable. It is also close to shopping and main street. I eas able to walk across the street to Woolies. Reception staff polite and efficient. Plenty of parking.

"stayed twice on overight visits while teavelling"
bobandjennifer, 18 Septembre 2022

staff were excellent meals very good thugh a little on the pricy side ambiance in dining roomvery good service also verygood.on our first night room was quite old and dated air conditioner so noisy we had to turn it off but room was clean and comfortable we have stayed at this venue now on multiple occasions and allmother times rooms were good.we will stay again

"Nothing like the pictures"
carlycY9446RX, 14 Septembre 2022

Room was dated nothing like the pictures. Room smelled like sewerage. Cupboards broken, mould in bathroom, shower leaked onto carpet in room. No allocated parking near room was told to just park anywhere. Will never stay here again.

M3636RNcatherined, 11 Septembre 2022

Food is amazing, room service was a delicious treat. Staff are so nice, even helped take my bags to the room. The suite was stunning, the balcony was so nice in the warm morning sun! We had a very relaxing time.

"Old and needing a renovation"
723sallyb, 09 Septembre 2022

The rooms are very dated and in need of an urgent make over. Could have been cleaner. The old spa has a shower over it with a shower curtain. Somewhat disappointing for still premium cost. Other then a central location the rooms are not very appealing sadly

"So Disappointed. We were looking forward to a lovely up market hotel, never again."
229rexj, 01 Septembre 2022

Needs updating shower had mould would be extremely hot in summer looks like a cell block. Photos on line look nothing like the room we had, very disappointed. The pictures of the outside of the hotel give a false opinion, it's actually located on a very busy main road. It's basically a very old roadside travel inn.

"Best western sanctuary inn"
126tes, 29 Août 2022

Lovely clean rooms, big bathrooms and good water pressure. superb restaurant and friendly staff. Parking was easy and the hotel is very close to the center of Tamworth. We will definitely be booking in again next family holiday.

"Comfortable and good value stay in Tamworth"
TMD2202, 29 Août 2022

Best Western Sanctuary Inn provides a very comfortable and good value stay option for Tamworth. Rooms are clean, comfortable and appointed with all essential amenities. Although the location is conveniently located on the Oxley Highway, noise is not a problem. Staff are friendly and welcoming. Breakfast offers very good value, with well prepared food served in generous portions at reasonable prices.

Lmp167, 28 Août 2022

This hotel was perfect for our one night stay with our dog. Room was very clean, bed was comfy, shower was hot, what more do you need! Restaurant even set a table up for us outside so we could take our furbaby. Food was delicious. Highly recommend.

"Definitely stay here again"
Escape04700022959, 24 Août 2022

Couldn't fault the service. Room was lovely and warm on arrival and though old style it had everything we needed. Bed was very comfy. Restaurant and bar so handy - make sure you book ahead. Grocery store right across the road. Very quiet room considering its on a main road.

"Beds were uncomfortable"
Vaibhav2113, 16 Août 2022

Stayed for one night beds were very uncomfortable had a sleepless night during my stay.. Paid $250 for a night where the bed was moving on the wheels and the sofa bed was mattress was so cheap quality.

"Average motel that could do with an update"
Lyn2905, 06 Août 2022

This motel is conveniently located close to shops and is on the highway if you are travelling through. We were in room 12 and it is in need of refurbishment. The bathroom was clean but plain… but the exhaust fan was loud enough to wake the dead. The bed was over-soft and not very comfortable. The carpet in the entry needed restretching and covered a hole in the floor under the table. This could be a very nice room but it is long overdue for an update.

"A nice comfortable motel"
boutique_travellers7, 02 Août 2022

Great place to stay. Convenient to everything, great room, great service, very quiet! Will definitely come back to stay here when we spend more time in Tamworth. Great breakfast in the very well presented restaurant. We really enjoyed our stay here.

"Good for our journey"
nelan1955, 02 Août 2022

The motel was located in a good location for our travels. Whilst it is on the outskirts of the town and th ere weren't many eating establishments nearby, we still had a choice of eating at the motel or at a nearby chinese restaurent. As we arrived late and only needed to stay one night , this did not r.eally concern us

"A lovely log fire and friendly staff."
R4871LXguyb, 31 Juillet 2022

The room was fairly good except the AC did not function properly and the cold soak in the room was considerable. Also the bathroom wash basin had a large crack across it and was unsightly. The tea and coffee set up was very good.

"Pet Friendly Room"
TeresaC3301, 25 Juillet 2022

We had a lovely stay at Best Western Sanctuary Inn with our pet. We were given a loft room, it was very clean, comfortable and lots of room for a family of four and a dog. Great breakfast too. We will stay again

"Convenient and Good Place to Stay"
Rod F, 22 Juillet 2022

I regularly stay at the Best Western Sanctuary Inn and find the facilities and amenities well above standard. Close to the city and comfortable rooms providing everything required. Always enjoy my stay there.

"Short midweek stay"
kayhN6844RG, 22 Juillet 2022

Room was comfortable with everything required for a short stay. Not high end decor and in need of some attention but beds were clean. Bathroom was the let down with large cobwebs and grimy sink drain. Not cleaned too well. Shower a little defective but gave us a laugh. Restaurant - for dinner food was very good menu had some varied options not much in the way of vegetarian. Breakfast - continental basic but included in the room price, and all the usual on the a la carte menu. Staff all very friendly and accommodating. Price was odd as we stayed Tuesday and Wednesday and one night was more expensive than the other. Probably a little overpriced in its current state.

"Nice rooms, although quite small"
Toby_Adams_81, 20 Juillet 2022

Staff were super friendly and helpful on arrival, check in was seamless and plenty of room for parking. I had room 33 which is tucked away in the back corner (this meant it was super quiet from the outside world). The only off putting thing was the mouldy smell when I first opened the door, like the carpet had been wet or a water leak in the bathroom. You didnt notice the smell after a while and the room was very clean and laid out well (although a small space).

N8769OXkarenw, 19 Juillet 2022

The room was lovely. The staff of a night at the restaurant very lovely (Friday 15th July), understanding of the children with us and supportive. Our drinks and food came out in good timing. Breakfast was very ordinary (16th July). The staff of a morning very slow, very abrupt and not happy in their presentation. Sunday morning for breakfast the staff much better, they were the same staff we had Friday night. Sunday night for dinner, staff very nice. Overall our stay was lovely, there were 11 of us in the family staying there. We just felt there were some staff that could have stepped up, could have made us feel better than they did.

breakawayapartments, 14 Juillet 2022

This is my first ever review on a motel. Booked a room at this motel Wednesday at 4.30pm. Advised at 5.01pm that my room that I booked, confirmed and paid for, was no longer available. I asked did she have an alternative room to the standard room booked. EVELYN said they were completely booked. I said that I was disappointed and asked if she could maybe book me somewhere else. The response from EVELYN was beyond RUDE. I drove to the Best Western Sanctuary Inn anyway and entered reception to see if any rooms were available. I was told YES they have a room available but the rate was a lot higher. I asked if they could do a better deal considering what had already happened. EVELYN was extremely rude again. As a owner of a motel, I would suggest some training in customer service would be warranted. No one should be treated with such disrespect. Cannot comment on the rooms but from what I have read, I have not missed out on much. Booked into the City Sider Motor Inn down the road and couldn't be happier. Friendly service with a smile and couldn't do enough for you. Book direct for a complimentary cooked breakfast.

"Mixed thoughts, may return next time"
jkmead, 14 Juillet 2022

Overall a good experience, the restaurant food was very good and the bed and room was OK… only downside was bathroom was tired, old fixtures, grout needs cleaning. I was in an accessible room, and the accessible car space was poorly marked was often taken by other residents (all parking is unallocated)... I was surprised that despite being on corner of 2 busy roads, inside the rooms and restaurant, it was very quiet.

"Satisfactory but with room to improve"
Robert M, 11 Juillet 2022

The room was a little tired and cramped for a queen and a single . The carpet is showing its age and there is amassive gap below the door. The bedspread on the single bed was tatty. The evening meal was good and the pie first class. Otherwise the stay was satisfactory but not memorable

"outdated facilities let me down on a cold night"
BrendanP149, 11 Juillet 2022

1970s air-conditioner was the only source of heating on a freezing night. blowing air over the bed. no power outlets near bed or desk meaning cables dangerously strewn across the room for my laptop. HD TV was actually an old SD unit. Could hear nextdoor guest urinating through the night. reception staff laughed at my expense when i arrived. shower was good. cleaning staff were very helpful.

"Rude Staff!!!"
ccrawford2891, 09 Juillet 2022

Room was clean and the cleaning staff were amazing, the reception and restaurant staff were extremely rude and unhelpful, I would suggest the staff do a training course on customer service, as their skills are seriously lacking!

"Poor Communication"
JohnnyVidulin, 08 Juillet 2022

We requested two rooms side by side as we have a young family and on arrival we found our rooms at completely opposite sides. There was little to no flexibility in resolving the problem. The free Continental Breakfast was akin to bait advertising - a Demi offer requiring overpriced upsell to meet a normal in take - I'm glad we didn't have dinner the night before.

"Terrible don't stay here"
Shelby g, 07 Juillet 2022

I found gum in the sheets and my room flooded, like coming out of the drains on the floor, the toilet, the sink everywhere. And coming out onto the carpet, called reception and they offered to give me towels as an solution. Then when I told them I want a new room, they told me they had none available, when they finally came and checked the room, only then did I get offered another smaller room.

"Sufficient stay"
tinalouisedoyle, 06 Juillet 2022

We stayed in The sanctuary inn for a sporting tournament. The motel rooms were sufficient - bed was comfortable, it was warm and it was conveniently located. Breakfast is painfully slow though, so if you're in a hurry, give yourself plenty of time in the mornings.

"Worse motel ever"
vjd76, 05 Juillet 2022

The Staff were rude, only nice staff member was the young lady who delivered room service. The noise from traffic and trucks were loud, unable to sleep with noise, especially on Monday nights with trucks using compression breaks at the roundabout. My room smelt like sewer all the time, could not leave the bathroom door opened. Restaurant over priced, over rated, was to spicy of food selections, you must book for dinner otherwise you get looked down on.

"Great experience"
jazzylee2022, 03 Juillet 2022

The food was amazing and staff were very kind and accommodating would definitely stay here again. Great coffee and rooms just needed a microwave do I could heat my baby's bottles then the stay would of been perfect

"Don't be fooled by the photos and fake reviews. This hotel is poorly managed and quality poor."
haydo72, 25 Juin 2022

I'll be straight to the point. I had the worst experience at this hotel and have had better experiences in a 2 star hotel, in a third world country. There is malice in this review just honest truth . Right from the start there were warning bells. We booked to check in late (9pm-yes that's late in Tamworth) Staff called a number of times on our trip to see where we were. It was made very clear they were full and wanted to-fill the room if we weren't coming. Deposit already taken which was strange. Firstly the room looked nothing like the advertisement photo. Not even remotely! The room looked like it had not been touched since 1988. See photos. Timber surfaced worn, chairs stained, bed and lounge sagging and worn, cracked and stained shower screen/curtain (yes a shower curtain), old and noisey air conditioner, broken racks in fridge etc etc. I could go on all day. Just before going to bed, I try and close the front door and lock is jammed allowing the door to swing open all night and let the freezing cold air in. Had to push a chair up against it till the morning. It was very windy and freezing cold air was blowing through old downlight fittings like ducted air conditioner. The toilet blocked on first use. When I say blocked, it overflowed and required the plumber to come. This happened twice and we eventually started using the toilet at our business location. Staff member tells me its been happening for weeks and always happens when there full!! Complimentary buffet breakfast. This beats them all. Turned up 15 mins early for the allocated breakfast start time. We are met with 19 people standing in line with one staff member allocating tables and taking order (yes there is no self serve Buffett) oner by one. I try and speak with staff and pretty much get ignored apart from one highly rude lady who says "we are very busy". Obviously have not allocated enough staff for the guest numbers. Come home that night and guess what?? hot water runs out mid way through a shower. Keep in mind its been 0-2 degrees overnight in Tamworh. Next morning, no hot water. Report it to the cleaner and se said water is tripping out AGAIN?? We spend the entire day out and return about 9pm. You guessed it still no hot water. I take it to the reception and explain our predicament. To my surprise im told they are full and have no showering options for us! We brave it and have a ice shower as we're both pretty dusty from the day. Next morning same situation at breakfast but only 6 in people line. we get seated and have 30 minutes to eat and get to our function. Take 10 minutes for the waiter to come back and tell that there is no self serve and the complimentary continental breakfast apart from banana bread, yogurt and what looked like tinned fruit. (Toast was extra $) My friend asked for the banana bread and I passed. He walked over to pick up the banana bread and was told it would be brought over to him. 15mins later nothing on table. We cancelled and walked out again as we were now running late. On our walk out the other waiter said "do you want to take it to go" Wow. Whilst out, we decided to cancel one day early and try and find alternate accomodation. (this is the first time anywhere in the world I've decided to do this). On our return to the room, yes you guessed it, no hot water and toilet blocks again. We check out next morning and go through the issues with the Manager of the property. From the start it was excuse after excuse about full capacity, they're the biggest hotel blah blah etc etc. There was no real apology, no offer of discount, nothing. They did however say we could came back and have a shower at 11.00am in a vacated room Just to rub salt into the wounds! Ive stayed at Best Westerns around the work and this is a blight on the brand to say the least. Very poorly managed and no consideration to unhappy guests. Just about getting in the dollars whilst cutting as many corners as possible from my point of view. Buyer beware. You take the gamble at this place to say the least.

"Fantastic pet friendly stay"
eandjkelly3, 24 Juin 2022

We highly recommend Best Western Sanctuary motel Tamworth. Truly pet friendly, delicious food, fabulous bedding and helpful friendly staff. We will definitely be returning and would like to see more motels at this standard.

"Great Room"
Neil W, 21 Juin 2022

We were surprised to be given a room with the bedroom up stairs on a mezzanine level, very cosy and warm. Ton of space with everything we needed. Very comfortable room with a delightful bed. This wing of the establishment could be a problem if guests have mobility problems as the room is up a flight of stairs plus the bedroom is up another set of stairs once in the room. Continental breakfast provided in a well presented restaurant was adequate. Only downside is that it is right on the very busy main road but fortunately we both had earplugs which allowed a good night's sleep.

"Great place to stay!!"
eddiejp88, 15 Juin 2022

They have great staff and great food, I keep coming back time after time. I could stay across the road at the Powerhouse but I choose to stay at the Best Western Sanctuary Inn. The T-Bone is the best steak

"Nice stay"
mylittleworldofstace, 13 Juin 2022

Nice stay, room was good! Would love a microwave in the room and a sink plug, washing the babies bottles was really hard without a plug, and no high chairs for the rooms was hard. Great location. ————————————————————————————————————————————————————————————

"More than happy to stay again."
JimandDulc, 08 Juin 2022

My wife and I both had a relaxing sleep in a very comfortable bed. The room was quiet with all we required for a wonderful nights stay. The staff were very friendly and helpful absolutely first class. We ate in the restaurant and again the meals were first class, could not have asked for better. Definitely stay here again.

"Overnight Accommodation"
KathyR228, 04 Juin 2022

Receptionist ignored us for a number of minutes before she served us. Didn't give us invoice and still not received one. Came to get a drink at 9.38pm for my birthday and lady advised we could have one. Bar person advised bar was closed. People still on restaurant. A little disappointed. Rooms were very nice and bed comfy.

"tamworth stay"
bobandjennifer, 23 Mai 2022

very enjoyable stay staff were very friendly and efficient on both occasions rooms were of the expected quality and comfort the restaurent was extremly well fitted out and the meals both evening and breakfast were very good and thes taff very efficient

"Friendly staff a welcome improvement"
MrsTanyaBird, 21 Mai 2022

Friendlier greeting on arrival than last visit a few years ago. Overall more modern appearance and friendlier staff. Great location, comfortable bed. Breakfast was great although the included continental breakfast had far less inclusions than our previous visit (toast not even included). Breakfast menu was still well priced in general. Poached eggs were spot on.

"Enjoyable stay"
amandabO9865IE, 21 Mai 2022

Lovely friendly staff and room ideal for a couple. Room a little dated but very clean and great location. Easy access to amenities and shops. Free self parking which is a bonus. First time visit and great overall

Ian M, 19 Mai 2022

Room was OK. Shower dreadful. As soon as adjusting with the cold tap thats all you got even with the hot tap on full. Mould around the shower base. Shower rose pathetic. Included continental breakfast nothing like a continental breakfast. Had to pay for a cup of coffee with breakfast

"Short Stay - May 2022"
C4847JYdanieli, 17 Mai 2022

Clean and tidy rooms, plenty of car parking. Centrally located to local facilities in the town. I've stayed here three times now, has an mazing restaurant onsite with great fresh Italian food. Outstanding customer service from all staff - they are always very helpful.

"Overnight stay in Tamworth"
rosslyngreenaway, 15 Mai 2022

Room was great - spacious, quiet , dark for sleeping. Not keen on shower over bathtub. Parking for room 49 was a little tight . We have stayed in a lot of places and felt it was a little pricey but as all the places seemed booked out maybe the price reflected demand for a busy weekend in Tamworth. We feel $150 was more realistic value.

"Shabby rooms overpriced but friendly service"
BWMR1967, 14 Mai 2022

I found my stay a tale of two halves. The service was friendly and accommodating. But the room was very average. Old lumpy pillows, carpet warn and grubby. The décor was old and tired. The bill at $370 for two nights was I felt pretty steep. Would I go back probably not. Was it terrible definitely not. It was average I guess.

"Great location clean,quiet room."
grubcar, 09 Mai 2022

Room was well furnished bed was large and very comfy. Bathroom was clean with everything we needed.loved the coffee pod machine. Good location close to shops and entertainment. The room was very quite at night.

"Room 9/10 Food 3/10"
csnas_byrne, 07 Mai 2022

We enjoyed our 2 night stay with only a couple of minuses. 1. Did not book for Friday night dinner so could not be seated for over an hour. No dramas - we ordered room service. Ordered bruscetta and a pizza. We are unsure as to what was served as "bruscetta" but it was nowhere near our expectation. Some sort of creamy substance smeared over warm bread. Unpalateable. The pizza arrived in a box! A $3.50 delivery fee on top of the sit down menu price! 2. Continental breakfast was included so we headed to the restaurant on Saturday morning. The offering was a juice and a choice of fruit, granola, oats or banana bread. No regular cereal. No toast. Just a casic traditional continental brekky would have been nice. 3. Our room fridge refused to keep things cool. We placed chilled drinks and ice bricks in on arrival and by the enxt morning it was barely cool. Reception could not confirm whether the fridge dial need to be to either min or max. Promised to have someone look at it. We headed out. No better that night so we gave up. A nice property trying to be a bit pretentious.

"Trip to Tamworth."
jasonwallace, 03 Mai 2022

Hotel was very clean and staff were all very polite and well presented would recommend to all to give it a go, food was nice too. Close to where i had to go. My room was on the bottom floor out the back number 28 and did not here the highway noise at all which was great.

"Overnight business stay"
Sweeney2428, 30 Avril 2022

Room was noisy. Bed reasonably comfortable. Pillows were dreadful. Couldn't have an early breakfast (which we'd paid for) Digital credit cards a problem for reception. They had to charge an extra $100 on my card as they didn't have a hard copy.

"Overnight stay with our dog"
janetmM6807SG, 27 Avril 2022

We stayed in one of the dog friendly rooms. From the moment we arrived we (and our dog) were made to feel welcome...our dog was given some treats to enjoy! The room was a good size, the bed was comfy and the towels were large and soft. We ate room service from the restaurant which was scrumptious. We had breakfast at the restaurant and were advised on check in that there was a table outside for us to sit at so that our dog could join us. Staff looked after us so well and any staff member that walked by stopped to chat and pat our dog. Breakfast was lovely. Only downside was the noise from the road as the room is next to the road. That being said, our stay was beyond our expectations and we would definitely stay here again. We felt the staff went out of their way to ensure that our dog was well accommodated and welcomed.

TwistopsRetreat2018, 24 Avril 2022

I've stayed at the motel before, has great facilities, the rooms are very modern, beds cozy. My room to way away from the main road which made my room quiet. The only thing I would recommend if not already in place is to have heater on in pool to allow for those cooler months

"Comfy hotel in a great location for TCMF"
Vanessa P, 23 Avril 2022

Good sized rooms, very comfy bed and good breakfast. My room had fridge and microwave and crockery. 10 mins walk from Peel Street action for the festival. Felt very safe at the property, and walking back, alone. Very friendly and helpful staff.

"Best western Tamworth"
jodiu972, 17 Avril 2022

Good size room and bathroom. Friendly staff greet you on check in snd check out. Didn't eat at restaurant as busy weekend in Tamworth and it was booked out but have heard great reports about it. Some parking spaces a little bit tight but you can park wherever you want

"A quick stay"
Louise V, 15 Avril 2022

We usually stay at the best western in Quirindi, but it was full this time so headed to Tamworth. This accomodation was more dated but it was fine. Had everything we needed. We got confused where the reception was, but the staff were lovely when we found it!

"Clean and tidy, yet out of date"
murrayl378, 12 Avril 2022

Friend team and room was clean and tidy, albeit a little dated. Parking was great and easy access to the room. Nearby transport causes unavoidable noises, yet it did not deter a cracking nights sleep.

"convenient location. quite stay once restaurant is closed."
G1991HYianb, 06 Avril 2022

On check in was informed that the breakfast was included in stay by an abrupt lady. Thought great.. But very disappointed in the breakfast.. unless you want to pay extra.. you have a chose of 3 menu items. Paid less at other chains and continental breakfast included buffet style for free. . Room had a number of cracks in walls, spa was not operational and bath room was in need of make over.. But the room was large and bed was comfortable..

"Breakfast hostess with the mostest"
NorthStar48877533584, 04 Avril 2022

Natalie at reception was welcoming and warm. Room service was delicious and fast. Our room was spacious and quiet. The location is just around the corner from one of the best Chinese restaurants we have visited and there are many restaurants and shops only a short distance away. The breakfast hostess was fantastic!! She had that restaurant under control and she made sure that the customers were put first. She is a wonderful asset to the Best Western. We really enjoyed our short stay here and will stay again if we get back to Tamworth. Oh and having a free guest laundry is excellent.

"Good location, ordinary service"
Loud1Canberra, 30 Mars 2022

The standard room was dark, had a large crack in the wall, and the bathroom was tired. It was clean and large but for the money we expected more. The breakfast service was not up to standard (cancelled a coffee as they had forgotten to make it) although the food was ok. The "included breakfast" is very limited and you can't even get toast without paying more. The parking for some rooms was almost impossible to use.

"Superb staff and restaurant"
daxr0ep, 29 Mars 2022

Location is great and staff throughout were outstanding. The restaurant is a standout and I would highly recommend. While i was a last minute check-in, the rooms overall are very basic and bathrooms extremely dated, as well as carpets which need some serious cleaning or replacement. Based on this I just don't see value for money, regardless of the staff's abilities. The photos on the website certainly don't represent the rooms themselves.

"Exceptional customer service"
208jodym, 29 Mars 2022

The lady was lovely and stayed behind to check me in after another Tamworth property failed to leave a room key out for me. The rooms were spotlessly clean and the bed was brilliant. Would stay here again when travelling to Tamworth without hesitation.

"Average motel"
dkT3170UO, 25 Mars 2022

Average motel, the room smelt of cleaning chemicals. Included breakfast didn't start till 7 am which was a bit late to suit our plans. Rooms aren't very well noise proofed, you can hear toilet flush next door and noise from outside is heard loud in the room.

"$150 for a cell block"
geoffdavis2, 25 Mars 2022

The only thing that they did well was know how to charge. The complementary breakfast was a joke, you had to choose between two slices of toast or a bowl of cereal with a small glass of juice with ice. The room was a shocker.

"Great Food"
T9123TAroberth, 22 Mars 2022

Our room decor was a little dated, but the bed was very comfortable, the bathroom clean, and everything worked. The restaurant was the stand-out. Try the duck rillette as a share plate, great presentation and more than enough for a meal after travelling all day.

"Friendly Staff"
shazat2022, 17 Mars 2022

Rooms clean but quite small and dark, airconditioner loud, bed was 2 singles pushed together and the divide in the middle was quite evident and uncomfortable. Room was near where people smoked and smoke was coming into the room. Check in was smooth although payment was attempted prior to arrival and on the credit card that was for holding the room only.

"Very enjoyable stay."
Geoff2145, 16 Mars 2022

Excellent check-in service, very quiet comfortable room and comfortable beautiful food in the restaurant. Great location, not far from the town centre. Thoroughly enjoyed our stay and will stay here again the next time we're in Tamworth.

JSTeague, 11 Mars 2022

My wife and I stayed in room no. 19 on the night of 5th March 2022. We felt the room was small and dark, (with dark coloured furniture). The receptionist, upon our checking in, was unwelcoming and unpleasant. The car parking spaces (near our room) were fairly “tight” and there was no “allocated parking”. We paid $164 (including a continental breakfast each) for the single night. Our dinner at the restaurant was lovely (on the Saturday night 5/3/22). The continental breakfast itself was satisfactory. The young lady on reception, when we checked out, was very friendly and pleasant (a big contrast to the other receptionist lady who was on duty when we checked in). Overall, we did not find this motel “value for money” and overall we felt “disappointed”. We will be choosing another one of Tamworth's many motels when we are next staying in Tamworth.

"Comfort and Ambiance"
lprat, 08 Mars 2022

Thanks to friendly staff on checkin and in the restaurant. The food great, beds comfy and ground floor room as requested. Try the Calamari and Pear Salad together- amazing taste. Would recommend See you next time.

"Great food/great service."
Expedition603821, 21 Février 2022

Great location only a few minutes' dive away from the centre of town. Terrific restaurant where the food at dinner and breakfast was excellent and the service from the ladies on duty was fantastic. Nice rooms, hot shower, comfortable bed - all good.

"Best Western Sanctuary Inn"
Roger S, 20 Février 2022

Staying at this place is like return Home after a long work trip - Totally great service, clean rooms and great food. Easy entry to rooms and lots of off street parking. Close to fast food, supermarkets and town but why eat out - Great Restaurant and Menu Highly Recommend Staying Here

"False Advertisement"
pqcoppin, 20 Février 2022

Photos on the website showed a modern, clean and simple hotel room. Our experience was with an extremely outdated room with large cracks in every surface, carpet older than myself, with a bathroom in a terrible state. Staff were lovely to deal with.

"Great hotel, great prices!"
H5870ZOchrist, 18 Février 2022

Close enough to everything and super quiet, even though it is on a main highway. Less than $10 in a cab to Peel Street pubs and restaurants. Very clean, excellent water pressure in the shower. Will definitely stay here again.

"very good pet friendly experience"
OwenHeather, 15 Février 2022

The room, pool and dog exercise area was fantastic and the staff were very helpful and friendly. Complimentary continental breakfast was not good at all. Choice of one item from a very small selection left us hungry and disappointed.

GoPlaces59482, 11 Février 2022

We were late into motel, reception rang to check if all was ok advised the restaurant we would be arriving and the staff in the restaurant were very welcoming and accomodating.thoroughly recommend to travellers. Reception was open after 9pm where most other hotels are closed for business at 7pm.

"Faulty Towers but not in a funny way."
390brettm, 05 Février 2022

My family traveled to Tamworth for my Aunty's funeral. We go to Tamworth every few months and always stay at the Cadman Inn . Unfortunately as this was last minute they were booked out. We booked 3 family rooms at the Best Western Sanctuary Inn . We were bringing our 92 year old father with us and we were concerned about cleanliness of the accommodation with Covid-19 being so prevalent. We were assured upon booking that the rooms were cleaned to the highest COVID standards. We were also assured that 2 of the 3 rooms were next door to each other. When we arrived the two rooms were at opposite ends of the hotel. My elderly father need to use the bathroom and went straight into the bathroom in his room. He was confronted with a toilet that was full of feaces not just in the bowl but over the seat and dirty tissues/toilet paper on the sink area. I immediately went to reception that was unattended and so had to ask a waitress from the restaurant to help me even though the manager was sitting in the bar area having a drink they did not get up to ask if I was ok. My father was very upset and when the manager and a cleaner came to our room we asked if we could have another room we were told that there wasn't any and that the cleaner had done the room so maybe someone had come in after which then made us concerned with the security of the room. The cleaner spent a minute cleaning the mess and when I asked if she was using disinfectant she snapped at me. There was no offer of any compensation just a very half hearted apology. We had ordered room service as the kitchen was closing and we had ordered my father a pizza with prosciutto and tomato and a bottle of red wine for all of us . When the room service was delivered we received white wine and a pizza that had all different kinds of seafood. We sent both back and the staff member came back with the correct wine and handed us the pizza box and said that we were not being charged for the pizza. She left and we opened the pizza box and it was the same seafood pizza that we had sent back. The rooms were old and badly need refurbishing, the shower was in the bathtub so I had to help my father in and out to have a shower. The pictures on their website are very deceiving to what it looks like in reality. When I checked out the manager did not acknowledge any of the difficulties of our stay and there was no apology for the disgusting bathroom let alone any type of discount. The room service bill was not itemised so I have no idea if we paid for the wrong pizza or not. We will never stay at this place again and look forward next time we visit Tamworth to return to the Cadman Inn.

"Our recent stay At Best Western Sanctuary Tamworth."
Thomas B, 25 Janvier 2022

Very clean and modern renovated room. The staff were friendly and professional. The Bar and Restaurant was very well presented and the quality of the meals excellent. The queen bed was very comfortable and air conditioning was good. Overall good place to st.

"Shame about the price rise"
traceyg628, 16 Janvier 2022

We always stay here when we visit our home town. We were aware Country Music started on the 14th of January, so we booked to checkout that morning. Our room rate up until that day was $129. When I enquired about an extra night (the 14th) before Country Music was cancelled, the same room, with the same appointments, same cleaners, etc, was going to be $444! That is a 333% increase! Two days after the festival was cancelled, the room rate went back down to $129. We declined the offer as we had already done what we wanted to and returned to the Gold Coast, where even their rooms don't jump that much in peak season.

Perry S, 13 Janvier 2022

Quiet and clean rooms. Bathrooms were a little dated but clean. I would stay here again. We dine at the restaurant the first night and the service and food were excellent. I definitely recommend trying the restaurant.

"Great hotel and good location"
Sherpa678165, 12 Janvier 2022

As always the rooms are to a very good standard and the customer service is always excellent. The hotel is situated close by to plenty of places to eat and shop .. The restaurant always serves very good food.

"Run away very fast..."
Sydneywattlebird, 11 Janvier 2022

Standard Queen Room - what could go wrong? Wrinkled old carpet, old battered furniture, dingy shower - think school camp! I stayed for 2 nights (they wouldn't let me cancel the second night because it was past 2pm). Lucky I'm a corporate traveller and could shower at work. The locals at work told me that the restaurant is good - correct. So stay somewhere else and visit the restaurant. This place must have a lot of thieves because there are signs saying how much they will charge your credit card if the '5 star luxury' pillows go missing. Check out the 'leatherette cotton bud holder - thieves have got their eyes on that too!

"Good for a short stay"
LeahSydney01, 09 Janvier 2022

We stayed in a triple room with our daughter. The room was not large but it was adequate. The air conditioning was great (January in Tamworth is HOT!) and the pool was delightful. The WIFI worked well and there was plenty of parking. We also enjoyed the complimentary breakfast, which was not a buffet but rather a list of options, some of which were very nice (granola with yoghurt and fruit salad, and granola with poached pears were our favourites).

"Dog friendly very clean"
eskymo11, 08 Janvier 2022

Great location, super clean & very accomodating. We had two well behaved dogs with us & were stoked to get some welcome Biccys for them & right next to the pool was a dog run for them! Hotel staff super lovely & shout out to Rebecca at the restaurant who was just lovely. Food was excellent- recommend booking in if your staying onsite.

"An average hotel"
Magda B, 05 Janvier 2022

The room wasn't too bad - it was clean and spacious but there were lots of ugly stains on the carpet which were off putting. It shouldn't be too hard to clean your carpets so it doesn't look like something has died in the room!

kelliesnook, 02 Janvier 2022

Amenities were old, reception staff were rude as we “booked on an external site I don't know what they promised” and hot tub is a cold portion of the pool that you get up to turn bubbles on. Everything is old and worn.

Caroline B, 01 Janvier 2022

Bathroom needs updating slight mould in grout above handles in shower gives off a musty smell Bit disappointed in the continental breakfast included in price most times it is a buffet with toast, fruit, yoghurt, tea coffee and cereal not a choice of 1 out of 4 and charged if you want extra. Room was clean and comfortable pool was nice would of been nice if spa was a bit warmer was double charged for one night although error was corrected I still have to wait for the money to be refunded into my credit card and that is inconvenient which negatively affects my experience

"Avoid at all costs"
tarwj2021, 29 Décembre 2021

I planned to stay here for one night in December of 2021, however upon arrival and checking into the hotel realized that the hotel shown in the photographs is completely different to the one you check into . Do not trust the images shown on this site. The rooms are dirty, filled with bugs, dark, smell awful and in need of serious refurbishment. Additionally the air conditioning did not work, the door to the room did not lock properly and opened directly out into the car park where there was groups of people drinking and smoking right outside of the room. Also, do not be fooled by the continental breakfast. Upon check-in I was handed a carrier bag with some bread and condensed milk in to have for my breakfast the following day. We attempted to discuss with staff who simply did not care, I assume they are used to these complaints as it was brushed off as nothing, even when we explained that we could not stay in the room and would be leaving immediately. Having stayed in hundreds of hotels around the world I have never had an experience quite like this one and would recommend in the strongest possible terms to avoid this hotel and choose one of the many other better options available in Tamworth. (For example, Powerhouse Hotel)

"Great Place to Stay in Tamworth"
F6291XFcarmenb, 28 Décembre 2021

We have stayed here a few times while seeing family. The rooms are nice, clean, the restaurant is amazing. The beds are pretty comfortable. Parking is not allocated out side of the room you are provided with, it's park where there is a spot free. The location is in a great spot. The mini bar is a little expensive, bottled water is not complimentary. The price per room is reasonable. The reception staff could be a little more enthusiastic when dealing with customers, a few times it seemed like a bother when you needed to ask a question or for help.

"Disgusting customer service"
C9806WSstephc, 27 Décembre 2021

My parents came up to the Northern Rivers to help me with my newborn and had booked to stay here on their drive back to Vic. Unfortunately my parents were exposed to Covid from my toddlers daycare and we were notified late the day before they were due to start the trip back home. My father called to let the Best Western know what had happened and to say they would still be staying but could they push the date out as they had to wait for the results of their PCR tests. They were told as it was the day they were booked in that it was unlikely but she would check and call him back. No one called back and they went ahead and withdrew the full amount from his account. I'm disgusted that they chose not to help people in an unfortunate situation that was of no fault of their own, how can you not have flexibility with what's happening at the moment. Every other motel they had booked after Tamworth had no issue with them changing the date and were sympathetic to the situation. I will continually tell people about how horrible the Best Western Sanctuary Inn in Tamworth is.

"Never again!"
510victor, 27 Décembre 2021

On arrival we didn't receive breakfast, after we complained this mistake was rectified. We were in family room No1. Second room inside was looked. They gave us a key after we unlocked it was obvious that the room hadn't been cleaned for a while. All surfaces in both rooms were greasy. Floor hadn't been vacuumed. The room was stuffy with dim lighting and low ceilings. The leaves in front of the door way hadn't been swept for a while. You could tell the Pool hadn't been clean for a while, etc… after departure we asked for a breakdown of the surcharge and after 4 days we still didn't receive answer.

321brian2021, 26 Décembre 2021

look elsewhere unless you like roughing it perhaps people elsewhere are aware of this place 2 tiny bottles of drinking water and 2 for $3 ! its not even the price its the principal of all the places i have stayed here and overseas i have never been charged.

"Overnight - Great Value - Classy"
DWLSydney, 21 Décembre 2021

Stayed one night returning from up North. Stayed in one of the un-renovated rooms to save a few $ as we were only passing through. Pleasantly surprised by quality of the room with, thgough older, were all functional and still relatively modern. Didn't get time to partake of resuarant, but food on menu and the area looked good. Off street parking near room was good.

"Extremely disappointing"
nicklavelle, 21 Décembre 2021

Room poor, not as advertised, TV's not working, mould. Owner attended room re. TV, was extremely rude, pretended to have a look, then said tough luck. we have a full house. you can pack and leave if not happy.

"Will find somewhere else next time"
bjr20212021, 15 Décembre 2021

Reception staff were rude, restaurant menu limited. Room was clean and tidy. Property is located conveniently close to the CBD and is reasonably priced. ‘Continental Breakfast' included in the room rate but selection was terrible. Went elsewhere for breakfast.

"Very disappointed."
freddo56, 14 Décembre 2021

Not a happy experience unfortunately. Arrived one hour before check in time and not a sole in the car park (so not busy)not allowed to check in til 2pm. After checking in, and receiving a brown paper bag with our breakfast, went to a very tired room with a spa bath in the corner of the bedroom. Not the room as pictured on the website. Asked if we could change to a room with a regular bathroom and a walk-in shower, staff were not very happy and said that the money we paid would only allow us the room chosen. 66 rooms in this motel….really? Several times she mentioned the price we paid (which was an advertised special), we were made to feel very cheap. And obviously Diamond member status means nothing. Eventually we were given a room with a shower over a bathtub which was a better option. Still a very old room and nothing like the advertised pictures. There must have only been about 6 rooms occupied in the whole motel that night so we were very unhappy with our whole experience there. Sorry but we won't be back.

"Needs a reno, very loud location"
Cfan41, 10 Décembre 2021

First of all the good. Staff were nice but very busy, food in the restaurant was really good, the place is a 20min easy walk into town, rooms were clean. BUT the location at the corner of two very busy roads and the very old rooms means it is really loud in terms of traffic noise. The whole place needs double glazing and some decent doors - it was seriously loud and constant day and night. Sleep quality was terrible. When I first arrived they actually had me in a room above the kitchen which also had the constant hum from the commerical air-conditioning unit - I asked to be moved to a quiet room and I was moved to the back of the property... but pro tip for this place... there are no quiet rooms. The bathrooms dont look like they have been updated since the 1980s, the TV had very bad reception. Except for the restaurant I really would not recommend this place and I would not stay here again.

"Disappointing experience."
kristylea1983, 03 Décembre 2021

Our first parents getaway started off excellent. Clean room, quick check in and a wonderful night out. Unfortunately my side of the king bed had collapsed so I felt like I was falling out of the bed. Breakfast included is bit of a deception- included smallest juice, toasty, banana bread or muesli. So we order eggs Benedict which looked amazing. We had to get our own cutlery. The eggs were very undercooked/raw, white and watery. Partner tried eating some of it but had to stop. I didn't touch mine. Staff did not come near us or check in. When we were leaving I informed waitress she said, ‘I'll check (the food)'. Half heatedly, she asked if wanted them replaced. I indicated no, we were needing to leave. At checkout I was told it was just the one meal I needed to pay for. I stated, ‘The eggs were raw!' Receptionist argued, ‘But he ate most of it!'. At my response receptionist said she'd check with the manager. Later that day we were charged for the meal. I hope that $19.40 was worth the dissatisfaction of this visitor. Disappointing end experience for our first parents getaway.

"Works well for business travel"
mcook2021, 28 Novembre 2021

Had a two day stop over in Tamworth and thoroughly enjoyed my stay. The staff are very friendly and attentive. The restaurant is brilliant and has a good menu. Be careful as the portion sizes are huge, as there is no real need for a starter. The quality of the food is first rate so enjoy.

"Very Disappointing. Overpriced"
robpL5094VM, 25 Novembre 2021

Room was not cleaned properly. Empty wine bottle in one corner was evidence of this. Televisions are very old ( not even HD). TV reception was poor. Pretty much unwatchable. The room rate is very high for the quality of this motel. Good bed is about the only positive. We won't be returning.

"Tamworth accomodation"
Z9650HBchrisb, 20 Novembre 2021

There was a lack of consistence cost related information about our stay. 3 requests came up with 3 different prices. Received emails from a third party after we specifically ticked and stated we did not want advertising materials If you tick poor satisfaction on their company review your are taken to an email. If you tick a positive review you are taken to this page on trip advisor No allotted car park near room and many car parks taken by restuarant customers resulting in our car parked on highway

puddledock1, 20 Novembre 2021

Our accommodation was clean and tidy. We were upstairs overlooking the main road roundabout and the traffic noise was minimal. Service was excellent and the restaurant food was well prepared and of generous proportions. It was a really enjoyable experience.

"Not quality standard"
R946NLjohng, 14 Novembre 2021

Best Western Sanctuary Inn Tamworth The room was a dated tired and dark lit . Even with the lights on, the room was dark. There were cracks in the wall and the skirting timber is separating from the wall as are the ceiling cornices. Stained carpet under the very small bar fridge. Dated wooden furnishings, bathtub with shower curtains nota simple shower area. Difficult to step into and out of without possible slipping. Noisy plumbing and noisy exhaust fan that comes on at night with the light. Old pictures on the walls that need a new paint throughout. Old TV. Definitely not a 3 star hotel. Basic paper bag breakfast, Parking was not designated and difficult getting into some spaces. Had to park away from the room on one occasion. Definitely needing an overhaul. Spider web from the ceiling didn't enthuse either. If I could get refunded for the days already booked, I would have gone elsewhere and would happily have paid more! Will not be staying here again. The website photos show the best of rooms in the best of lighting and is deceptive about the reality. The only plus were the large towels, and the large room and bathroom.

"Nice spot"
deborahbetteridge, 14 Novembre 2021

Nice convenient spot , rooms look a bit tired , toilet button sticks at times & keeps running , this was room 29 …. Bed & pillows very comfortable …. & lovely to have serviced each day , staff are all very nice & friendly , had a lovely meal at restaurant

"Great Tamworth hotel"
natashav849, 08 Novembre 2021

The hotel staff were great to deal with, we had to change our dates due to changing covid regulations, the staff were helpful and accomodating. The hotel was in a relatively central location, and close to restaurants and local attracttions.

"Excellent meal.. comfortable stay"
T2191UJchrist, 06 Novembre 2021

Good comfortable stay... very nice..the beds and pillows were of the best quality. but the adjoining restaurant...the Riviera... omg, a five star++ meal in the most unexpected surroundings... Tamworth.. I mean wow

"Motel at hotel prices!! Avoid"
Calophyny, 02 Novembre 2021

Room not as advertised. Basically it was an old motel room: stained chairs, cracks in walls and cornices, bathroom smells, shower curtain!, shower curtain rod rusty, shower grout mouldy. Pool had ducks in it and in the morning the deck was covered in Pooh. Breakfast was a brown paper bag on check in that had cereal and bread- something I could make at home. On a busy road so traffic noise

"Back Again"
C6593WSstaceym, 07 Octobre 2021

Rooms are always clean, I enjoy walking into a fresh clean smelling room, with fresh white pressed linen. When I'm traveling it's important to have a have a good pillow selection. The room is fitted with a good size bathroom that filtered a lot of natural light. The room I stayed in offers ample space for myself with a decent sized working desk, as I generally work off 2 laptops and a mountain of paperwork. I keep coming back and they have a fantastic restaurant. I would recommend to anyone after accommodation.

"Great stay"
mysticcrystalso, 18 Septembre 2021

Thank you Best western, reasonable weekend rate Covid safe tidy, close to town and close to woolies, fantastic kids park around the corner with cafe. Staff were super friendly. Easy to find just off the main road in

"short stay"
fifimack, 12 Septembre 2021

From arriving to leaving the staff were excellent especially Evelyn the hotel manager she was very welcoming and spent a lot of time giving us some local information as we are planning a move on the very near future , the hotel itself is very comfortable the beds and pillows are super comfortable and amenities in the room great. We especially loved the lounge area . We had lunch and dinner in the hotel the restaurant has excellent food on offer the Jacks Creek steaks were very nice. The restaurant staff were very good and informative about the menu also done a great job making you feel welcome.

"Another Stay"
peterm200, 21 Août 2021

We've stayed here a few times over the years. The motel is well located with good parking. Room quality can vary with some older rooms and some updated ones. The newer rooms are clean, tidy and well appointed. The older rooms are clean and tidy but a bit tired. Would definately stay with them again.

"Overnight trip"
jesseeP4421YR, 11 Août 2021

Pulled into town late with no booking. Found Hotel in great location and staff were super helpful and friendly. Rates were fine and included a good breakfest. I will be staying here again on next trip through town for work.

"Convenient and comfortable for overnight stay"
Graeme2440, 20 Juillet 2021

Only a quick overnight stay on a Sunday night. This motel was well located, comfortable, good check-in and a restaurant open on Sunday evening with good menu selection and helpful staff. Room had everything we needed.

"Beware of false pictures"
luisacG3019IF, 20 Juillet 2021

Our room was not even a distant resemblance to the pictures displayed on For example, we were expecting a walk-in shower and, instead, had an old spa/bath with a shower head at the top and plastic curtains around. The floor of the spa was dark brown showing evidence of long wear and tear. Breakfast was included in the deal. Due to unknown issues, it took about 1 hour for us to get a bowl of muesli cereal, this caused an unfortunate delay on the next leg of our travel itinerary.

"Road trip for essential activities"
757narellea, 13 Juillet 2021

Generally a clean, quiet motel. No microwave in room a negative. Restaurant attached very pleasant but little to choose for gluten free options. No gf options for breakfast when room tariff included continental breakfast. Fan in bathroom very noisy.

"Great place to stay"
satisfiedcus2mer2021, 05 Juillet 2021

The room was clean and warm. The bed was so comfy. Would highly recommend and we will definitely be staying here on our next visit to Tamworth. Quite location even though it's on a highway. Walking distance to shops

"Enjoyable stay"
Roving25811514340, 26 Juin 2021

The cleanliness and comfort of our room was second to none. All the staff was professional and friendly. We dined in the restaurant and enjoyed our meal which we selected from an extensive menu and it was reasonable priced. We will certainly stay there again when we next visit Tamworth.

"$5 bread for complimentary continental breakfast"
Anni L, 16 Juin 2021

Good location, good price . Staff is polite ! What need to be improved is the complimentary continental breakfast! If you can improve the porridge (as I believer it is not difficult at all) keep it serve in hot not Luke warm and watery! Also I believe you should include bread and toast without additional charge $5 . It seems a bit over the top when you offer a complimentary continental breakfast but you ask for extra $5 if you want any bread!

cassandrad717, 15 Juin 2021

it was all great, walking distances to Woolworths, bottle shop, fast food and local shopping center and parks. Parking was easy. Rooms were great, the staff were friendly. Easy to find and check in and check was easy.

446suet, 14 Juin 2021

It's well worth a stay at this lovely hotel. The rooms are lovely and the pillows and the bed sooo comfortable !!!! Great restaurant with a very different menu with lots of variety. Free parking is very easy and close to each unit. We had a very enjoyable stay.

"Lovely Place to stay"
SARAH260998, 12 Juin 2021

We booked a queen room which featured a large very comfortable bed, fast wifi, tv and dining table plus lounge and adequate bathroom amenities. It was clean and modern and quiet. We chose in room dining and the meals were varied and delicious. It is our third stay here and we always return when in Tamworth.

"Good stay"
jaydC3953ND, 07 Juin 2021

Comfy bed, good pillows. Air con kept the room warm even though it approached 0°c outside!! Room service Pizza was excellent!! Downside was the shower rose leaked and sprayed water all over the bathroom, and the remote for the TV was very touchy and made it hard to select a channel without skipping!

"Pet friendly"
P7774WLjuliat, 01 Juin 2021

This is first time I've needed to travel with my pet. The whole process went extremely well for dog and I. Check in was quick, room was comfortable space to set up dog's bed and eating space. Access to fenced dog yard was great for toileting and play. And dog enjoyed the treats presented for her on arrival. Thanks Best Western Tamworth.

"First trip to Tamworth"
L5540XXshannonm, 22 Mai 2021

After a 7 hour trip with a 4 year old to Tamworth for our friends “The Best Western Sanctuary Inn” was the perfect place to stay. The beds were super comfortable, the room was lovely and clean, the staff were lovely and the complimentary continental breakfast was super convenient and sweet in our gift bags for our room. We will definitely be staying again when we come to visit Tamworth!

"Comfort & Style"
55iann, 20 Mai 2021

Amazing motel, with great rooms, great staff, and friendly service. Doing a great job of treating people to a terrific stay, in comfort, given the impact of the COVID 19 viral pandemic. Just one small thing needs rectifying....some sort of screen in the shower recess, to stop water spraying all round the room, and causing a slippery floor. The tiny glass panel

"Second time, probably won't be a third."
garrycU985WX, 17 Mai 2021

Although the room was tidy enough it was still rather tired and the air conditioner was noisy. I think the girl on the desk at checkout was probably a trainee but leaving her to her own devices on a busy morning was probably not a good idea. The sign on the bed offering to sell pillows but saying those prices will be billed you if you take any is a little bizarre. At check in I watched an older lady, assuming the owner, chase a man that had gotten up from a group having lunch calling at him that he had to pay for lunch before leaving and he was simply asking the reception area staff for directions to the bathroom ......

"Horrible, Horrible, Horrible"
roselucy2021, 06 Mai 2021

Beware misleading advertising- there are several rooms at this hotel which are nowhere near 4 star standard, and nothing like the photos on the Best Western website. I'll never stay at a Best Western again.

"Jekyl and Hyde"
sailing888, 04 Mai 2021

Cmon guys, these days we expect a clean modern room if that's what the website shows. This is one of the most disgusting, run down rooms I have ever stayed in. I don't care if the other guests in renovated rooms are enjoying their stay, I'm in a room which is so grotty and stained I DON'T KNOW WHERE TO SIT DOWN. Hotel management really need to take these rooms out of service until they are renovated. The Best Western brand should step in- because they may have got one nights fee out of me, but I am now sworn off Best Western altogether. I don't like being tricked by website photos. What's the saying? Fool me once, shame on you, fool me twice, shame on me....

"Very surprised"
PAULIE36, 02 Mai 2021

Booked this hotel after reviewing other recommendations and was very pleased I did. The room was clean, comfortable and the bed very cosy. The price included continental breakfast so I expected the usual room selection of cereal etc but no! On checking in I was handed a paper bag containing cereal, 2 slices of good bread, the usual butter and jam plus orange juice, milk and yoghurt. It was great as I was able to just eat at the table in my room when I was ready with no queue. My only issue was no bottled water but otherwise good value property.

"Hotel with great facilities "
SandraB424, 02 Mai 2021

Stayed here last week when travelling with work and found this hotel to be a great stop. Check in was business like, with professional and helpful staff, who provided all the details needed for the stay, including where the guest laundry was. The room was clean with very good amenities and a super comfy, king size bed. The room itself was quite large, however it had a couch added in there which did take up lots of floor space. The mini bar was very well stocked and well presented. There was a bar and restaurant on site; I utilised the restaurant for dinner with room service, ordering a pizza which came quickly and was beautifully fresh and yummy and well priced! The location of the hotel was convenient, there was a bit of passing traffic noise, but this is normal for nearly all city hotels these days. Parking was unallocated, but available outside the rooms, the parking spaces were very tight, but manageable. Wifi was free, fast and with no drop outs at all, which was a bonus when trying to do some work. I would definitely recommend this hotel for a business or leisure stay in Tamworth

"Filthy Rooms and Extremely Bad Service"
zzxxower, 20 Avril 2021

Extremely rude reception staff, no PR skills at all...very dirty unhygienic rooms, the carpets are disgusting dirty stains in numerous places, when you walk on it and look at the soles of your feet they are jet black absolute filth...they are tight arsed... STEAM CLEAN THEM!! you charge enough for the ROOMS!...This place is very old and needs repairs, you can see the obvious damage everywhere...walked into the bathroom on arrival there were curly hairs everywhere what filth is this.. would not dare touch the cups as they had stains on them. Would never ever stay at this hotel ever again.. totally disgusting. DON'T WASTE YOU MONEY STAY SOMEWHERE ELSE They advertise they are Covid Safe and everything is sterilized..I don't think so YUK!

"Love staying here"
rosemarystove3, 18 Avril 2021

Every time I come here the service is always the same, GREAT! Always clean, helpful! It's easy to book online! The restaurant is awesome and the food is delicious! The whole atmosphere is homely and warm!

"Great location if having day surgery"
normah840, 16 Avril 2021

We were in a room distant from reception and the main road so it was quieter than our previous stay. As more mature guests we do not like having to climb in and out of baths to have a shower. We couldn't get the heating to work. We would not really recommend the restaurant- based on 2 stays - both times lost our reservation, 1st time very unfriendly staff member, slow service, both times the food was disappointing but expensive. We do know that the restaurant is operated independently of the motel.

"Very average"
Caravanpark1, 15 Avril 2021

Mouldy bathroom, smelly and dated. Paths full of dirt and leaves. Noisy rooms and not staff not very friendly. On top of a busy road. Ate at the restaurant which was average. One very friendly waitress though. Wouldn't stay again.

"Great service, amazing restaurant!!"
robcA1386GI, 11 Avril 2021

Overall very happy with the the Hotel. Service was great, the room was ideal and typical sizing. the best feature is the restaurant, which had amazing customer service, and exceptional food! I will stay in or future visits.

"Terrible Customer Service"
76travelchick, 10 Avril 2021

I booked this hotel for a coporate who stays there every month. Had to postpone due to QLD covid 3 day lockdown. Have spent the last 7 days being completely ghosted by the hotel, they dont reply to emails, they dont return phone calls. Left so many messages for the manager to call me ........nothing. If you are planing on booking this hotel during current covid conditions, be wary of their policies, and lack of care or concern. I will be looking at other Tamworht Hotels who offer ore felxable arrangements.

"Mr & Mrs K"
options21, 10 Avril 2021

While the room was ok it was a little disappointing to find that it was in a very ordinary back block room. The glossy brochure and web site gave the impression that one would be staying in the main 2 story building. Apparently the very top range rooms are in that building. Also the bed, billed as a king, was actually 2 king singles zipped together with a very uncomfortable seam down the middle. Hardly conducive to a romantic getaway. No breakfast restaurant service for the 5 days that we stayed. While a breakfast bag of goodies was provided, it was a little different to what we had expected in the advertised ‘price includes continental breakfast'.

"Murphy's Road Trip"
krd116, 09 Avril 2021

Needed a pet friendly motel, with 8 month old Labrador. The room was spacious enough to have a large crate for him, a small couch for us to sit on. The fenced dog enclosure was first rate. Lovely staff

"Nice place to stay"
dbloem73, 08 Avril 2021

When I booked this hotel i thought traffic noise would be an issue but was very quiet in room. Room was small but meet our needs. Very close to CBD, walking distance. Although we didn't eat at restaurant menu looked very good.

"Quick break "
alexkoul, 03 Avril 2021

Clean but very small rooms, great food at the restaurant but the swimming was absolutely freezing!! Friendly staff and willing to help! Probably one of the best motor inn's in Tamworth! Would recommend for a stay!

"Poor attitude"
Passport166313, 31 Mars 2021

Owners were interested in the fact that the room air-conditioner was not operating probably & that due to NSW Health regulations , l had to check out early. In these Covid times some form compensation should be warranted. I didn't even get to use the breakfast , but nothing was refunded.

abwakeau, 25 Mars 2021

After booking direct with Motel there was a mix up in dates for accommodation.Blame put solely on me for not checking confirmation email for mix up on dates.No refund offered but a $40 rebooking fee which I agreed.New booking made and this time after checking the date again was incorrect,Motel was contacted and correct date amended with no apologies given.Motel itself is good but staff are rude and quiet happy to steal travellers money.Won't stay here again.

"Old, creepy, dingy and impractical."
Freedom51405, 21 Mars 2021

The room was nothing like advertised. The furniture was very old and extremely drab. The room was dark and dingy. It was dark because half the light globes weren't working. 2 levels (which was not specified) with the bathroom being down stairs, very dangerous & inconvenient. Only 1 power point in bedroom approx. 8ft away from bed. Forget charging phone or iPad. No fan or air conditioner. Free continental breakfast comes in a paper bag, handed to you at reception when you check in. The place is disgusting. Best Western should be ashamed.

"One night stay"
ema2688, 01 Mars 2021

Cannot say I was impressed at all. $264 for one night with a paper bag breakfast for two people... Granted we used a “dog friendly room” which simply was a room out the back with plastic flooring. We stayed here purely due to the dog friendly options, which is a yard full of weeds with no poo bags for your pooch- although I took my own! The room was old and incredibly small, a shower in a bath in what felt like a public toilet. The aircon was quite old and concerned to what I was breathing in. The greeting from staff upon check in was lovely, she was super friendly but checkout was someone with zero personality as I simply handed the key in. Still don't understand the COVID excuse for a breakfast. Is handing someone a couple of yoghurts, sample size cereal and two pieces of helgas bread in a paper bag, really your only option when the restaurant is still open for dinner and drinks? The images are incredibly deceiving- I wouldn't return, and if you decide to stay here for dog friendly purposes, I think you can save yourself the hassle and look elsewhere because other than the yard down the back I couldn't say it has any benefit. Sorry guys, rooms definitely need some upgrading and your prices are ridiculous for what was offered.

"Oh No"
dancinggrany, 28 Février 2021

Smelly stale room.air con not cooling at all. Stained and buckled carpet.$129 one night. Saggy bed. Restaurant no service. very sad.wont use them again. staff pleasantish. Sorry guys. You can do better

"Quick stop over"
Melanie M, 27 Février 2021

Comfortable room. Value for what is cost to stay All staff very helpful. Restaurant meals value for money and good quality. Location is good. Nice short walk to stretch legs after long drive. Adheres well to current covid normal details.

"Enjoyed our four nights."
fozziebear56, 21 Février 2021

Room was at the front of the hotel which is right on a roundabout. Very noisy with the trucks braking continuously. The continental breakfast was adequate. Had to be collected each day from reception. As we were out most of the day we missed out.

"Good overnight stay"
carolynf511, 19 Février 2021

Conveniently located and comfortable clean room. Perfectly suited our needs for a one night stay. Was located within walking distance of quite a few amenities. Staff were very friendly and welcoming. All good!

"good value"
JenniferC5894, 09 Février 2021

Clean and spacious room, somewhat dated decor, but very good price. Breakfast pack was adequate and the room was very clean. Very comfortable bed. Great location within walking distance to the centre of Tamworth. Would stay there again

"As always a great stay"
853christopherw, 08 Février 2021

An quiet overnight stop and we had a superb dinner in their restaurant. Bed was comfy and a more the adequate en suiteand all close to town centre. Great friendly staff. Will stay definitely again when we are in town.

"A Must Stay if you have Pets"
lauracA8964QL, 30 Janvier 2021

It was so nice to stay somewhere with a pet that was so clean, friendly, and just perfect in every way. The dinner & dessert from their restaurant is second to none. It was a pleasure to stay at BW Sanctuary Inn and we will definitely be staying there again from now on.

"Small rooms but excellent restaurant "
joelled616, 30 Janvier 2021

The first room we were offered had a bathtub in the middle of the bedroom (I had requested a bath but didn't expect it to be at the foot of the bed). Also, the tv set was on the left side of the bed, which made it impossible to watch. So, we chose another room, motel style, which was very small but comfortable and more practical. I much enjoyed the outdoor pool with the hot weather. The restaurant is quite good and very popular, so book ahead. There aren't many restaurants in Tamworth. The hotel is a longish walk from the town centre (1,8 km, I think). Altogether, I recommand it.

"Three night stay in Tamworth."
Brunnem, 23 Janvier 2021

The hotel is well presented and is in a good position in the city center. The bed was great but the room decor a little old and in need of upgrade. The room air con was effective but very noisy. I expect it was at least 20 years old. The check in staff were friendly but i did have a 15 minute wait just to get a breakfast package one day. I may have had my invisible suit on as the phone and computer seemed more important. Overall though a pleasant stay.

"Room Disappointing but hotel facilities enjoyable"
nicolew319, 17 Janvier 2021

We stayed for a week in a newly renovated 2 bedroom family room. The room itself was disappointing and we would not have booked if we knew the configuration beforehand for our family as we need an extra sitting area. It has 2 bedrooms and a small entry area, the sitting area is a small glass table in the main bedroom with only 2 chairs (not sure where the rest of the family are meant to sit), we dragged over heavy metal chairs from the desk space, or we ate outside at a communal table in the hotel as our 6 month old was sleeping in the room and there was nowhere else to sit in the room. There is a picture of a lounge on the website in one room which we did not have, also the pictures also show a more spacious room with dining area, our table was extremely squashed in the corner of the small main room, we did not have any other sitting area's. The bathroom door was swollen and had to be pulled hard to shut and the toilet made a whistle sound for a few minutes after flushing every time. We were also in room 1 which is right next to the main road, and the constant sound of trucks driving past keeps you awake or wakes you up as they come right past the room. The pool was beautiful and we went in every day we were there. It has a great big step for the kids and the temperature was refreshing on a hot day. We ate in most nights and the room service was great. The food was always nice and we couldn't fault it at all. The service was also great, the lady who was doing the room service in our block of rooms was lovely and very friendly. The restaurant staff were also very friendly. Overall we had an enjoyable stay, the room just wasn't the best for our family as it wasn't on par with other 2 bedroom rooms we have had in the past and is different to the pictures and lacking space as described with sitting areas.

"Trip to Tamworth"
SuzanneV256, 17 Janvier 2021

The hotel was amazing and perfect for my stay. The rooms are quiet and you can't hear the traffic during the night. The rooms are quiet large. I stayed in the Queen standard. From the moment I checked in I felt welcomed by the friendly receptionist. The pool was lovely. It is also walking distance to the supermarket.

"Visit Tamworth"
Tractor81, 14 Janvier 2021

Fantastic people and service. We stayed in a lovely room and the food was really enjoyable. Great steaks. Pet friendly. Highly recommended if you are travelling with a pet. Staff were very helpful.would stay again

"Very OLD and Dirty Stink Carpet Room"
CindyNgo, 07 Janvier 2021

We only stay 1 night at this place for a stop over on our long driving to Coffs Habour from Sydney. This is a very very old room, we are so disappointed with the extremely old and dirty and stinky carpet, plus there is only one power point in the whole room, in these day we always have to charge all of our equipment (phones, laptop, ...) plus using kettle for tea/coffee, and hair dryer, with this only one power point, this mean we can not do much and feel very disappointed. I wish I can give ZERO star if possible. I strongly advise do not stay at this place if you can find any other.

"Busy motel close to township"
brucet763, 06 Janvier 2021

Although the motel was quite busy they catered for everyone in a timely manner. Our room had recently been refurbished and was very nice. New bathroom a centrepiece. Actual room a little smaller than expected but not a problem. Restaurant was exceptional with great food especially pastas. Staff were excellent.

"Overnight stop enroute north"
katiemweloveyou, 05 Janvier 2021

Clean, comfy room, great beds, in fact we slept in!! It was quiet and cool. Easy parking. Just what we needed. We headed to the Pig and Tinder Box for dinner - fabulous food and cocktails. Breakfast was supplied but we didn't have it.

"Over Priced"
423shaund, 03 Janvier 2021

We stayed in a pet friendly room in December. We paid $215 for the night and we were disappointed with what we received. The standard of the room was fine, he'd comfortable but a poor channel selection on TV (just the standard channels) and really nothing else special about the room. The bathroom was average and the toiletries didn't seem to match which was odd. We also had to ask for toilet roll as there were no spares in the room which again showed a lack of attention to detail. Very odd that breakfast came in a bag containing bread and spread to toast. The restaurant was open for dinner however. For the money I'd have expected to have had breakfast in the restaurant. I understand due to covid you can't have buffets etc but perhaps an ala carte, made to order option could be an option to give more value for money.

"Love this place"
Hayley P, 02 Janvier 2021

Super comfortable beds and pillows, clean large bathroom. We stay in the standard family room...perfect for us. The restaurant is fantastic. Great food and cocktails. Delicious desserts. Helpful staff. Looking forward to our next stay.

"Great place to stay"
karena109, 30 Décembre 2020

Sanctuary and was conveniently located next to Red Rooster, hungry Jacks, McDonald's and Oporto. The pool was great on a hot afternoon. Towels in the bathroom were amazing they were so nice and big, rooms were nice and clean. The continental correct breakfast provided was awesome would definitely stay here again. Dinner in the restaurant was amazing too.

"Excellent stay!"
jeremyeI3856QX, 12 Décembre 2020

We really enjoyed the food it was amazing and the afternoon swims in the pool were a great way to cool off before room service for dinner and movies! Great stay. Will definitely be back. Thank you team BW!

"Unplanned Paradise"
951beckr, 04 Décembre 2020

Needing an emergency room, the team managed to find me a suited room, and it was the absolute bomb! So peaceful, comfy beds, big thick fluffy towels, gorgeous pool, helpful and amazing front desk staff who made me feel like a total celeb, and room service?!? Omg. Let me say, it's totally not worth ever leaving the room. Meals were ahhhhmazing, drinks were the best ever, delivered on time to the second, better service than sitting in the restaurant. I am so coming back again.. and again... and again. I will not bother calling anyone else in Tamworth again. THIS is the place to stay.

scm123456A, 02 Décembre 2020

A good location, on the main road in/out of Tamworth. Close to a major supermarket and shop and a number of fast food outlets close by. A short walk into the main business/retail area. The motel room and bathroom we had were very clean and spacious. Good value with a good continental breakfast (due to covid) included.

"Loved it. Loved it. Loved it."
bbsydney96, 23 Novembre 2020

Our welcome from Katherine was so warm and friendly that we fell in love with this hotel from the moment we arrived. Our room wasn't quite ready but that wasn't a problem at all. There's plenty to keep you occupied in Tamworth. Our room was upstairs and over the busy road but surprisingly, the traffic noise was not an issue at all - which we were really very pleased about. The sunset view from our little balcony was stunning. This hotel is incredibly clean, staff are super friendly and we would love to stay here again. I'll review the restaurant separately, suffice to say though - DO IT! The food and service are outstanding.

Monty_Zuma80, 17 Novembre 2020

Good clean quiet rooms and delicious menu, will definitely stay again when in the area. I had Aranconi balls and the duck which was absolutely sublime. Location was great, easy to find for someone new to the area

"BW Tamworth"
HellsBells1708, 11 Novembre 2020

Loved this motel, it was spacious and good value. The overall experience was good. The Bathroom was also roomy and it was very clean. Even the continental breakfast was fresh (due to COVID) they gave us a pack. Enjoyed it here.

"Appalled. Ripped off"
BackPacker706420, 05 Novembre 2020

Nothing like the photos on the internet. Paid extra for a King Premier only to find same as Queen room just a larger bed, so really cramped.I was handed a brown paper bag at reception with breakfast supplies, I returned as I felt insulted. Mould in the bathroom, only one grubby robe for 2 people. I rang the complaints number and spoke with someone from the US? I will be contacting Department of Fair Trading.

"Great choice"
gumbyclarks, 05 Novembre 2020

The Sanctuary Inn is easy to find in a great location with the shops and main street in walking distance. Even though it is on the main road there is no traffic noise and it is a great price for very comfortable accommodation.

"Best Western Stay at Tamworth"
janicebalmforth, 31 Octobre 2020

A good pleasant stay, good value for money. Staff were friendly and helpful, good part of town location and easy to access other areas of Tamworth and the surrounds, would stay in the best western again when passing through. Good breakfast options

"What is wrong with room 18?"
cbwm2020, 28 Octobre 2020

Please use actual fitted sheets, the lazy way of making the bed cause the flat sheet not covering most of mattress leaving my feet bare on a section of bare mattress that may have been cleaned before. Also what's the go with the itchy feeling while laying in bed? I paid for the premium queen room ($432) and spent three nights feeling itchy, lucky enough the hot water was good pressure to have two showers a day to over come that itch! What's with welcoming stains on the carpet when you walk into the room, I don't wanna nitpick but those are some really dark stains that have been there for awhile. Next time I'm staying at the powerhouse hotel.

"an average accommodation for couples"
bornasadragonfly, 23 Octobre 2020

Agree with 3.5 star advertised when we booked. The room was nice and clean. Furniture and tiles in the room seem to be originals. Continental breakfast were packed in the paper bag due to government restrictions.

"Hostile, unprofessional staff who refused to accept responsibility for misleading online advertising"
Kate_d_traveling, 11 Octobre 2020

The amenities were not as stated. The pool was freezing. There is no hot tub as stated in the advert. We only wanted this as an option as we were travelling with small children, as a treat for them as there was no bathtub in the room. The room was small and dark, no kitchen no microwave, and expensive. Not 4 star at all. When we told the staff we were unhappy they became evasive and then hostile. The young manager was very rude, refused to negotiate a reduced price, although the info provided was wrong, refused a refund even though the room was unused. Unprofessional. Shocked by her behaviour we left the hotel. The children were scared and unsettled by the rude staff and then the loud noises coming from the parking lot ie motorcycles (see photos ) - our room was in the parking lot! Large groups of men staying there. Not suitable for families. After such an unpleasant experience we were delighted with the Quest down the road which had bigger, nicer rooms with all the amenities fully described and accurate. The BW sanctuary has a poor reputation. Stange passive-aggressive signage in rooms (photo). Avoid this horrible place.

"Best Western Sanctuary Inn - Tamworth"
markaD1799TK, 11 Octobre 2020

Family weekend. Pleasant stay. Great onsite restaurant with reasonable prices. Nice rooms, but slightly small for the three of us. Slight annoyance trying to adjust shower temperature, but everything thing else is fine. Had a great time.

"Great find gorgeous rooms amazing restaurant"
Jenders, 05 Octobre 2020

We did an overnight stay on our way home from Coffs Harbour back to Sydney. So glad I chose this property the rooms are gorgeous and the lobby area is beautiful as well. My daughter had a swim in the pool which was nice but freezing she still stayed in though!! My one criticism of the room the bathroom floods as the shower screen only covers half of the shower. We had a great bag of food for our breakfast prepared in the room. We had dinner at the restaurant food was fantastic the steak was worth every cent.. all the staff are super friendly I would return here again.

"Pet-Friendly Room"
S4235OXanned, 02 Octobre 2020

My partner & I stayed in a pet-friendly room for 2 nights. There was plenty of room for us & our two small dogs. The room was quite dated & had a large crack in the wall, but the bathroom was clean, the linen was fresh & the food we ordered via room service was great. There was a large, fenced grass area, behind the pool, where we could take our dogs for their toileting & exercise needs. The only real flaw we found was that our smallest dog (a puppy ) could fit beneath the queen bed. She emerged once with a fluffy, hairy old tissue (yuck!) & we also found someone else's t-shirt under there. Apparently motels don't usually clean beneath beds, but I think in a pet-friendly room this is needed.

SuellenY, 30 Septembre 2020

We were a last minute booking and judging by the cars in the car park lucky to get in. We were upgraded to a family suite that we didn't really need but there was lots of space. Easy to find, easy to park, close to town, clean. Very convenient.

"Pet Friendly"
Dan_J_Watto, 28 Septembre 2020

We had a lovely stay in a pet friendly room on the way home from picking up our new puppy. Our new furry friend was treated to a gift wrapped liver treat on arrival and the room was practically pet friendly with a vinyl floor and shaggy rug. There is also a large secure grass area behind the pool for toilet and play and lighting for night trips. The queen bed was also comfortable and the room very clean. Would definitely stay again if passing through Tamworth with a pet.

Zander E, 20 Septembre 2020

We stayed at the Best Western Sanctuary Inn, the service was great and the staff were very friendly. The food at the restaurant was amazing and I cant await to return. The beds were amazing and a nice drink by the fireplace in the reception area is a great way to wind down for the day.

"Reasonable price for a reasonable room"
Kevin F, 18 Septembre 2020

Room 28. Reasonable room but the bathroom had a disagreeable smell and shower-curtain was inadequate to keep water from rest of bathroom floor. Covid continental breakfast bag was poor quality. No tourist information at reception

"You don't get what you pay for "
H1961PPsharond, 29 Août 2020

Booked a standard room in a 4 star hotel. $125. Check in was pleasant. Headed to room. This differently was not 4 stars. Room was very old. Pine board was crumbling. Dusty. Sure that I could smell that animals had been in there. Bathroom very dated. Tiles on floor coming up. Was clean though. Enquire with manager about the room and thought it was suppose to be 4 stars. Was told it's not all rooms. Told I could pay extra !!! To get something cleaner and not dated. Manager made me feel not worthy of her time. Walked away. Note to all if staying here. Don't pay for standard room pay the extra or find a cheaper hotel with higher standards. Must mention 2 positives. Shower was hot and the towels were quality. !!!!

"Best restaurant on site ever"
Jan H, 27 Août 2020

Room was basic but very clean. Air conditioning was excellent keeping us toasty warm when needed. What made the stay special was the brilliant restaurant on site. The food was mouth watering. The Candy Yum Yum cocktail delicious. Most of all there were plentiful staff with delightful personalities going out of their way to make sure the entire dining experience was perfect. A credit to our rural communities.

"Clean rooms, friendly staff"
V5386XBwalterg, 16 Août 2020

Clean rooms, friendly staff, but the room, not to my liking, with a Spa bath in the room!! just separated by a plastic curtain!! No to my liking. Noise from upstairs! No rubbish bins outdoors, if you have a smelly takeaway, you are stuck with it all night.

"Lovely option"
410angem, 13 Août 2020

We stayed for two nights, staff so friendly, bed comfortable, noise level low considering off highway, close to everything. Have stayed before and will stay again due to the excellent customer service.

"Warm welcome here"
gypsy039, 30 Juillet 2020

We arrived on a night that the hotel was almost fully booked but they still found a room for us. There is good off street parking and the lobby/bar restaurant is really nicely decorated and welcoming . The Front staff were lovely and the Wait staff were really personable and efficient and the food delicious. Our room was spacious and warm, the bathroom was extra large- fridge with mini bar, A/C, tea & coffee supplies, toaster, breakfast & room service available. It was only an overnight stay but we enjoyed it and It'd stay here again.

"Very nice place to stay."
SARAH260998, 30 Juillet 2020

We stayed here overnight, at the end of a trip. It was raining so we pleased to find they did room service. The room was spacious, clean and modern. The food delicious. It would have a been a bit far to walk into town to the club or restaurant though. However, it is only a short drive by car to the heart of town. We will stay here again for sure.

"Great motel with cosy fire"
Eaglerider53, 28 Juillet 2020

A colleague and I drove from Brisbane to Tamworth yesterday and stayed at Sanctuary Inn: nice rooms with all required facilities including desk and small sitting area plus a very comfortable bed (they even advertise which mattress they use). Complete with in house restaurant "Riviera Bar & Grill" plus a beautiful communal lounge area with open fire. Highly recommended.

"Close to most eating places"
Mary M, 27 Juillet 2020

The motel is on a corner easy to find and across road to most fast food outlets. Very modern room very clean our room was a large room with 3 beds. Only thing with our bed we both woke up with a back ache. The lady on reception could have been a little more friendly for us .

"Family visit road trip"
limcroch, 26 Juillet 2020

We found Best Western Sanctuary at Tamworth to be a great stopover place travelling from Qld to ACT with nice f a co lo ities that included a very pleasant onsite restaurant, where we pleasantly looked after.

"Great Value Motel"
Mike S, 20 Juillet 2020

Stayed three nights last week and was pleasantly surprised. Warm friendly check in, clean room but somewhat dated. (I do believe some rooms have been refurbished). A really comfy and warm bar/lounge area with open fireplace, moderately priced drinks. A great price which included an excellent continental breakfast kit. I'll be back.

"Best Western Tamworth"
Warfield21, 20 Juillet 2020

Great Location. Walk to Woolworths and Dan Murphy's (literally around the corner). Is on a main highway so some noise from Trucks. Restaurant and Bar is a big feature, although I would like to see some more ordinary type food on a menu for once. Our unit was clean and tidy, although it was hard to keep the shower water in the shower and not all over the bathroom floor. The continental breakfast was also just what we needed before setting off on another day of playing tourist. Overall a nice place for an overnight stay.

"Warm room"
Roxy609, 20 Juillet 2020

Booked the room a week or so back - have stayed here many times and always come back Cold day and it was lovely to go into a room with the heater already on and the room warm The room was all that I needed, had a great stay and will do again, saves driving home into the setting sun Could have a micro wave in room especially for those with babies to heat things up - otherwise all was great Staff were friendly Dinner was great also the sweets, will try something different next time - all brought to you with a smile Thank you - no complaints

"Very nice hotel in a great location"
Z1434PBamandat, 17 Juillet 2020

Myself and 2 friends stayed for 1 night on our way further up north. The rooms are lovely and beds very comfortable. Absolutely loved the bar. We didn't eat at the restaurant but the good o looked great. The hotel is only a 10 minute walk to the centre of town and to the restaurants. I'd happily stay there again next time I'm up the way.

"Pleasant overnight stay"
brad895, 16 Juillet 2020

Good location within the centre of town. At the intersection of the highway did see a bit of road noise through the night however. Room was heated and comfortable. Check in was efficient and staff friendly.

"Beautiful Room and friendly service!"
W2274QRashleys, 15 Juillet 2020

We had a lovely little stay at the Sanctuary Inn on our way to the gold coast from Sydney last weekend. We arrived to Tamworth after a long drive, had a super quick and friendly check in to our our executive spa suite at the hotel. The room was spacious with beautiful and new decor. The fireplace was on and the room felt so cosy and warm, just what we needed after our long drive. The huge bath in the room was perfect to unwind before we had to dinner. We ordered some nibbles for room service so we can enjoy the spa bath. The bruschetta and garlic bread came quickly and they were delicious! We then headed downstairs for dinner as we were too tired to go out. The riviera bar and grill was such a treat! Great little find in Tamworth. The Spaghetti with meatballs were my fav! It's on the spicy side which i love. We also ordered some Gangster fries for sides and they were yum! Overall, we had a lovely and cosy stay at the hotel. Staff were lovely and friendly. We didn't have breakfast at the hotel but was recommended to get breaky at ruby's, a local cafe down the road and breakfast and coffee were yummy with a lovely backyard. Will stay here again!

"Don't believe the pictures online"
AWTYblogger, 15 Juillet 2020

We stayed here for 2 nights last weekend as a family of 2 adults & a teenager. We looked through lots of accommodation until we decided on this one, based on how great it looked in the pictures. I think it's fair to say that those pictures were obviously taken quite a while ago & some were obviously stock pictures. Check in was conducted by an efficient young woman who was wearing a pink PE Nation sweatshirt over her uniform. She gave us all the information required but didn't smile even once & was far from friendly. She rang the cleaner to find out if our room was ready (despite it being after 2pm) & I had to then wait while the cleaner checked & called her back. Due to covid, our included breakfast wasn't available in the restaurant but they did give us a bag with some breakfast supplies in it, which was fine. When we arrived out our room it certainly wasn't the premium room from the photos we had seen online. Very tired looking but most of all not even clean. In fact we had to ask the cleaner to come back & clean the bathroom basin & vanity area for us as there was still toothpaste on it from the previous guests (something I've never had to do before). At this point we considered looking for alternative accommodation as it made us wonder what else hadn't been cleaned. A big worry especially during a worldwide pandemic!! The room was very warm & stuffy (even though it was winter) & the air conditioning simply didn't work. We had a lovely outlook onto the neighbours clothesline & fence or we could sit outside on a single chair next to the ashtray/bin that was leaking something all over the ground in front of our room. It leaked something black & smelly for the entire duration of our stay & instead of cleaning it up, sand was put over it & that was that. We are not fussy travellers & had been on the road staying at country motor inns for the past 5 days by this point. After seeing the photos online & seeing the actual reality it's safe to say we were very disappointed.

"Downgraded breakfast being served poorly"
0061judy1003, 13 Juillet 2020

The booking confirmation describes the room rate “including complimentary continental breakfast at Riviera Bar & Grill for 2 people”. But when I was checking in, this was downgraded to breakfast materials being provided in a paper bag to be eaten in the room. However, the room has neither a microwave oven, nor a dining table. In the morning, I took a glass of milk to the reception and asked the receptionist to help me microwave it; I explained to her that I have a medical issue and can't have cold drink / food. To my surprise, she declined, saying the restaurant is closed till 12.00pm. When I pointed out that the microwave oven is not closed and is still accessible, she still wouldn't help, saying kitchen duty is not part of her scope of work and she wasn't trained to do it. I then offered to either show her how to use the microwave or I do it myself. She declined both offers, and after a long stand-off, finally she organised another worker to microwave it for me. This is not good enough. You advertised a complimentary continental breakfast in a restaurant, and then just provided a bagged meal to be eaten in a room without appropriate facilities. And the drama over heating a glass of milk was simply not warranted.

"Friendly service"
missheather1000, 11 Juillet 2020

Our room was clean and the continental breakfast (served in room due to COVID-19 restrictions) was delicious and plentiful. The front reception service was wonderful and it was lovely to be greeted by a friendly face after a long evening drive with the children. Thank you!

"Fantastic place to stay in Tamworth"
justinhW1063PJ, 24 Juin 2020

I stay here fairly regularly for work . The rooms are always well prepared, clean and clutter free. Restaurant menu offers plenty of choice and the quality of the food exceeds expectations. Staff are alsways friendly and professional

"Poor Customer Service "
Rachel_gypsy, 23 Juin 2020

Do yourself a favour and just don't book! I selected pet friendly in my search of which a standard queen room presented as available. I was contacted only 10mins later to say I needed to scroll down further for a pet friendly option and would need to pay a further $80 for a pet friendly option or loose $129 I had already paid for the room. When I explained that the room came up in the results the manager was not at all understanding or accomodating in providing some options to reach a happy medium and instead just saw dollar signs. So disappointing that in this climate customers are taken for granted for investing in local tourism, when it is needed more than ever and when everyone is feeling the pinch. Shame on you. The “straightforward hotel” not so straightforward at all.

"Excellent place to stay in Tamworth"
Jonsym, 23 Juin 2020

We visited Tamworth last week and it was such a pleasure to stay at the BW Sanctuary Inn. Easy to find and in a good location to walk to the centre of town in a few minutes. Our room was beautifully decorated, well equipped, very comfortable and spotlessly clean. All the staff were very friendly and welcoming and nothing was too much trouble. We ate dinner at the in house restaurant, the Riviera Bar & Grill, on one of the nights and I have to say it was the best meal we had whilst in Tamworth. Tamworth itself is a great place to visit and we enjoyed our mini-break immensely.

"Great place to stay"
holly631, 21 Juin 2020

I stayed here for 2 nights whilst I was visiting family in Tamworth. The room I stayed in (room #30) had recently been refurbished and was lovely and very comfortable. The location is perfect and allowed me to walk into town. It's also walking distance to a Woolworths supermarket. The staff are friendly and the hotel restaurant is a good option for dinner. I would definitely stay at this hotel again and I would recommend it to anyone visiting Tamworth.

gerryt274, 13 Juin 2020

Made our anniversary stay top class. From the comfort of our room to dining at the Riviera restaurant. Food was exceptional to say the least and service first class. This is our Restaurant to go to when we are in Tamworth. Will be back!

"Great stay"
E6942SClizm, 13 Juin 2020

One night stay in a King room which was very clean and we were provided with a continental breakfast in the cost which had more than enough to eat for breakfast. Coffee pod machine. Kingkoil bed, linen and large bed sheet for towels. Wanted to have dinner in the restaurant but totally booked. So will book early next time

"Business trip"
rodney1160, 13 Juin 2020

Nice place to stay, close to everything and very ice staff. I wouldn't hesitate to stay there again. The restaurant was great with an excellent choice and the service was first class. I would definitely recommend that, if you are staying at this hotel, you try the restaurant

"Pet friendly"
kimkA7770PD, 13 Juin 2020

The room was great for a family of 4 travelling with a small dog that was allowed in the room with us. Also a dog friendly area where we could have the dog off leash. Would stay again when travelling through Tamworth.

"Little Italy in the Best West"
rroger_rramjet, 06 Juin 2020

Beautifully kept hotel, super comfy 'King Koil' bed and some top quality Italian food to top off a great stay. The King rooms arent huge but certainly nicely appointed and very well kept. Luxurious bed linen and a comfy lounge fit in just nicely. If you only go for the food (which I believe is open to the public) then you will be pleased. Next time in Tamworth I wont think twice about where to stay.

"Tight squeeze in the room"
Blarney1, 03 Juin 2020

Our room was clean and the bed was super comfortable however the room was very small given the size of the bed. The reverse cycle aircon was totally inadequate for Tamworth's very cold winter nights and there is no heating in the bathroom so you get very cold drying off after a shower. The bathroom windows split to allow fresh air and can't be closed so there is always cold air blowing in. Ashtray with seating for smokers directly under our bathroom window allowed cigarette smoke to permeate the room and as a non-smoker this was extremely annoying. Restaurant is great with a decent and varied menu and generous servings. Desserts were exceptional. The motel is well situated being close to the main street and stores.

"Fantastic "
JamesC337, 19 Mars 2020

Hotel is well presented with modern facilities but old charm. Service excellent location great. Restaurant has the most menu and great wine list. All the staff wore a smile and nothing too difficult. Will definitely be back.

"Great stopover"
Sue M, 16 Mars 2020

Nice spacious, clean and comfortable rooms. Parking outside your door. Continental breakfast was included. I was worried about the noise as the hotel is right on the corner of two major highways but we didn't hear anything so the sound proofing must be fantastic.

"Overnight stay"
coast91, 01 Mars 2020

Good clean accommodation and nice continental breakfast for a reasonable price would stay again.beds are very comfortable and motel is close to cbd.also we made use of the pool which was very refreshing on a hot day

"Group Stay"
Jawillia, 23 Février 2020

Very please with everything. The rooms are clean and well furnished, the bed is exceptionally comfortable. Big tick for large towels and a good shower. The staff were very helpful and friendly with our HOG group and we'd definitely stay there again.

"Staying in Best Western"
say lee jack F, 11 Février 2020

Located to city center, nice room when u able to park your car infront of the hotel room, ideal to unload stuffs, nice restaurants and fast food chains around the area, good breadfast and friendly staffs . Thank you very much

"Excellent Hotel when visiting Tamworth."
Brian F, 09 Février 2020

We've stayed at the Best Western on repeat stays for TCMF. It's a very good location, quite walkable to downtown. The rooms are very good, and the staff very friendly and courteous. We also dined in each evening, and the dining room/atmosphere is excellent.

2020Pat, 06 Février 2020

Did not meet the photographs in the webpage. Furniture was old style and tired. Noisy room due to being on a major arterial road. Bed was comfortable but the room was hot due to the aircon situated on the stairs below the loft bedroom. Did not meet 4 star standard

"Best Western Sanctuary Inn"
115roger, 04 Février 2020

Top accommodation within reach of CBD and other tourist attractions and great for Business Stays. Staff are fantastic and excellent food. A place where is it's always good to come back too! Tips - Ask to the rooms at the back of the complex as it's easier to park.

"Ended disappointedly"
sarahbN8286VC, 02 Février 2020

The room was large and the bed was comfortable. However when we went for our full breakfast we were advised it was only continental. I showed them that my booking showed it included al carte but was advised it was a mistake and wouldn't be honoured. The waitress was quiet rude so we left and ate at a lovely cafe around the corner instead.

"Good location in Tamworth"
Loud1Canberra, 02 Février 2020

Spending a few nights visiting family this motel was in a great location - close to the main street but with easy access to the countryside. The motel is located on one of the major roads but was quiet and relaxing. The room was well provisioned, clean but quite small. The air conditioning was quiet which was lukcy as we had it on all the time (41-43c outside). The parking was cramped on the top level but good on th elower level. The service was brisk rather than friendly at the reception, breaksfast and bar.

"**Highly Recommend**"
jeremyeI3856QX, 31 Janvier 2020

We had great stay for the country music festival, the hotel was clean comfortable and close to centre of town and the main attractions. Fresh and inviting food menu in the restaurant on site which was absolutely amazing. See you next year guys! Thanks so much. The kids love the pool.

"room rate far in excess for room type and quality"
Discover637982, 30 Janvier 2020

Stayed at the best western sanctuary at Tamworth during Country music festival in what was supposed to be a refurbished and premium room. Far from it, the room was very small, the bed support was non existent, the room wasn't overly clean and even one day we returned back to the room after it has be "serviced" we found that the bed sheeting had not even been pulled up and tucked in, the doona was just pulled up over the top. The sheets had permanent stains from something that looked like ink and the bottom sheet has holes in it.

"Fabulous Service"
kpcbulk, 28 Janvier 2020

Amazing service at front desk. Air conditioner had been switched on in anticipation of our arrival to cool the room, very much appreciated that touch.. Complimentary water on arrival to reception again very much appreciated. Great room with all the features you would like to expect. couldn't recommend this hotel enough.

"Plenty of space"
643catha, 22 Janvier 2020

Comfortable motel with best quality rooms. Split level with separate bedrooms and living space. Ideally located close by walking 3 blocks. Great access to Tamworth Music Festival central and outlying venues. Near Hall of Fame museum and a shopping centre.

"Road Trip"
HerbieXX, 09 Janvier 2020

One night last minute stay. King size bed was very comfortable and provided a welcome good night sleep. Shower had great water pressure, best we've had in a hotel. Would definitely stay again. Continental breakfast included.

Mandy673, 05 Janvier 2020

Everything about this hotel was excellent, best steak ever & the breakfast was amazing - thank you for a great stay. Great location, service & old fashioned hospitality will definitely stay there again in the future.

"Highlight of our Road Trip"
KirkMuddle, 29 Décembre 2019

Family Road Trip (2 humans, 2 Miniature Schnauzers) home from Melbourne. Our last stop for the night. We were given one of the Pet Rooms. Georgie on reception couldn't have been friendlier. Let us know where we could give the dogs a run (in the yard behind the pool) let us know the restuarnt hours and gave us a menu to review, and then let us know where to find the room. The room had a King-Sized bed and a sofa, as well as desk, wardrobe, fridge etc, so quite an amount of space. Whilst we were nearer the New England Highway in our room, it was whisper quiet. The room has been refurbished with laminate floors, updated furniture and the BEST king-sized bed ever. It was, without a doubt the most comfortable bed we have slept on (not in our home) in years. After reviewing the menu, we decided to stay in house for dinner. Don't bother going out for dinner, stay in house. The restaurant was lovely, not only showcasing produce from around the region, but also a great wine list. It was so much easier to just walk to the restaurant, and given its rated #8 in Tamworth region, why look elsewhere. Breakfast (continental) in the morning was good, and they even had a table outside for us to sit with the pups (and even bought out water in a bowl). All of the staff were lovely. If you are passing through, or even staying in the area for a few days, highly recommended.

"Pool topped up."
smagr01, 28 Décembre 2019

Pool has been reopened after being closed due to drought. A must in 40 degree heat a good improvement since October. Unfortunately previous guest had smoked in or around room and left smell behind but it did clear away quickly.

"great service and very clean"
debs507, 25 Décembre 2019

Have stayed at this motel a number of times over the years in different level rooms. All are very clean and comfortable and staff are accommodating and friendly. The rooms are well appointed and the restaurant has a good selection of choices at reasonable prices. Twice I have been given upgraded rooms, once for a slight much up with my booking and this last time for being a returning customer, the management and staff go out of their way to ensure a good stay.

"Good accommodation option"
jrr270455, 09 Décembre 2019

Stayed one night for the first time and worked well. Good sized and comfortable room, parking outside room, quite a comfortable bed and a very handy location. Didn't get in till late and reception closed but easily contactable. Easy walk to a number of restaurants. Shower was over spa bath in room which I could get into but older person might struggle.

"2 days in Tamworth at Best Western Sanctuary Inn"
rondH7981BX, 09 Décembre 2019

Everything worked. And a reasonably good restaurant for a weary traveller. Decor a little dated....but everything worked. Didnt see the pool because we didnt have time. It is centrally located with in the town.

"Second to none!"
Isybeenotgotoparis, 08 Décembre 2019

Excellent service and attentive staff. Nothing was too much trouble. Room was spacious and well appointed, bed very comfortable. The food is sensational and of a very high quality. Breakfast bar has a generous selection. Won't be staying anywhere else whenever I'm in Tamworth!

weedofficer2390, 08 Décembre 2019

Close to all amenities that Tamworth has to offer, Large room, comfy bed, great service, good food. will deffinatley stay again and rccommened to others. thanky you for making my stay a pleasurable one.

"one night's stay"
JudeNorthernNSW_, 03 Décembre 2019

The booking in went well, and staff were very welcoming. Our room was okay but the air conditioning was very noisy, which kept us awake. The bathroom had a shower over the bath and my husband went first for a shower and told me that the bath was quite slippery so I took care as I didn't want to slip. The bed was very comfy, and when we checked out the outside hadn't been swept as there was a mess just outside the door. A cat had obviously killed a bird as there was the evidence outside the door

"Goody for a stopover "
CCMelinda, 11 Novembre 2019

This motel was perfect for our one night stopover. Whilst quite small, the room was clean and bright with a good shower, seriously comfortable bed and pillows. Walking distance to shops and eating options. The included continental breakfast served in the restaurant made this motel very good value as well.

"Stopover in Tamworth"
tigerbob16, 10 Novembre 2019

Accommodation was excellent, room modern and clean. Only complaint was the restaurant would not allow byo wine and wine provided was very expensive. $44 for the cheapest red. Continental Breakfast was very good and had a good variety of food.

"Best place to stay in Tamworth by far"
Daniel K, 09 Novembre 2019

My girlfriend and I stayed in here when visiting friends in Tamworth. We could not recommend it more highly. The amenities of our were room were amazing and so modern. Great bathroom with huge rainfall shower. Beds were extremely comfortable and it was great because we were able to relax in our down time watch Netflix on the huge TV. The atmosphere of the hotel is very and relaxed and the food at the restaurant was unreal. We will definitely be back next time we are in the area. You wouldn't find a better place to stay in Tamworth.

"Great place to stay a few nights"
983scottm, 09 Novembre 2019

We stayed here whilst doing a road trip. The room was quite nice and the bed comfy. The extra large shower with rain attachment is nice too. Only complaint is the tiny fridge that doesn't actually cook anything more than about 4 x 600ml of water at a time! We got there and the fridge had it's full mini bar worth of items, none of them called. Spoke to reception who offered to let us store our things in their cool room (which was very nice) or to remove the mini bar items which we did. Other than that would stay here again, everything else was really good.

"Just perfect after a long detour to avoid bush fires"
Sandy J, 08 Novembre 2019

This was a beautiful clean room to come to after a sudden change in plans due to the bushfires, with friendly staff. Also had a great restaurant with a relaxing atmosphere - we would definitely stay here again.

"Great overnight stay"
lizM4555RN, 06 Novembre 2019

What a great motel The rooms are beautiful, comfortable,with everything you need and the bed was extremely comfortable Fantastic food delivered to your room or in the restaurant. A continental breakfast is included in the price all in all a great stay

"Good for a night or more"
Jeff N, 03 Novembre 2019

With restaurant on site and updated rooms you couldn't ask for more. Friendly staff and good atmosphere I would recommend this property and also return for a longer stay. Prices are very reasonable in both hotel and restaurant.

"Tamworth stop"
Gail2041, 02 Novembre 2019

This Hotel needs a update clean but could be better the comfy bed was uncomfortable for me think it's been slept in it to much. Bathroom was clean but again could be better, staff were nice and polite. A average hotel.

"Fine, not great"
geofflgeoffl, 28 Octobre 2019

Room decor was a little tired looking, but quiet and spacious. Major disapointment was pool not available, which was our main requirement. Staff told us that this was due to water restrictions, which sounded fair until we discovered several other hotels had pools filled and used.

"Good stay. "
travelbugI_13, 26 Octobre 2019

Super friendly and accommodating staff. Great price. All you need for a comfortable stay. Room was really spacious. Little bit of noise from extraction fans near the restaurant. But once the restaurant closed, no problem with noise. Highly recommend this place.

"Very disappointing considering cost"
12travelnorth, 19 Octobre 2019

Very disappointing on a room that cost $235. Light switches didn't work, blown light bulbs in bed side tables, breakfast was included in price which consisted of toast and some pastries.. very lame breakfast. Pool was closed due to drought, but didn't specify that on website. Just a very disappointing and way over expensive for shoe box sized room..

"Nice stay "
508emd, 19 Octobre 2019

Was a nice place to stay, very central and close to everything. Bed was comfortable but rooms weren't as nice as they looked online - needs an upgrade. Had put that we didn't want our room serviced during the day but they still came in and did it which didn't need to be done, I would have liked to put things away if I knew they were coming in.

"Very comfortable bed but the rest mediocre"
Richard E, 18 Octobre 2019

I'm only giving this place an average as the bed was very comfortable. Reception staff were friendly and inviting. The room however had an over powering smell of room disinfectant on arrival (what were they trying to cover up?) and the windows were unable to be opened. The building was dated and the bathroom a real disappointment. Wi-Fi access was great and easy and the room was only quiet until surrounding guests started opening and closing their car doors early in the morning. I've never stayed in Tamworth before and don't ever plan to again but if you must,try and find somewhere better than here

"Good Motel and Great Restaurant"
Sharon C, 13 Octobre 2019

Stayed overnight at this motel. Location was central in Tamworth. Only shortcoming was nearby roundabout which was quiet during night but heavy transports started up about 6am. Room was spotless with excellent shower and highly superior to anything in Europe. Restaurant food and service were bot excellent. Even commented duck dish was better than anything similar in France.

"Great food"
regGSmall, 08 Octobre 2019

Italian inspired menu was delicious. Pork ribs fell off the bone and the spice was just right. Bonnoffee was a tasty treat and the beer was fresh and cold. Even though a very busy long weekend quite at night.

"Looking after return client"
831chrisn, 07 Octobre 2019

Comfortable motel when on a road trip. Beds very comfortable. The restaurant was great .On our return visit we mucked up our reservation but the staff sorted out all the issues. We were very happy with the outcome.

"Friendly staff"
Joy S, 07 Octobre 2019

The room was nice and clean, the king size bed was incredibly comfortable. The receptionist was very friendly. We were disappointed as the pool was not available due to water restrictions, we particularly booked this place for the pool! However, the friendly receptionist gave us a pass to the local pool to compensate. The continental breakfast was included and had a good selection to choose from We need to the country towns a visit, to keep them going. Town has some really beautiful old buildings.

"Ok stay"
merriown1, 07 Octobre 2019

Bathroom was shappy not as clean as i would of liked. Cracks in walls...dust in the bathroom and i couldnt see out of the sky light. The bedroom up upstairs was abit outdated and didnt smell fresh. But!!! The presentation was lovely and the survice was above and beyond! Id rate it a 4 out of 10.

"Lived up to Expectations"
Sue D, 06 Octobre 2019

Nice clean facilities. Included breakfast was basic but nice and you had other options for a cost. Reasonably close and walking distance to town. Everything you could want in a hotel. We all need to head to our country towns and support the economy in times of drought.

Margaret W, 04 Octobre 2019

Great motel nothing was a trouble for excellent staff especially on reception. We were upgraded and value for money breakfast was inccluded. Would thoroughly recommend this motel for travellers. Close to city and restaurants.

"Always so welcoming"
Jon M, 03 Octobre 2019

I've stayed at the Sanctuary Inn regularly in the past year or so and I cannot recommend it highly enough. The owners and their amazing staff always make me feel so welcome, which is invaluable when you are working away from home. I can't wait for my next work trip so I can stay there again!

Kerry M, 28 Septembre 2019

The room was beautiful bed was very comfortable but the bathroom has been done up fantastic but the cleaning of it could be better as the floor grate could be taken out and cleaned around it was there was a lot of black short hair in the sides of the floor waste which you see from the toilet looks like some person has had a shave and it went in the floor waste and it would be great if they could but a spare toilet roll in the room if you stay more than one day as there was two people in the room and there was only a small amount on the roll when we got there and the second day there wasn't a spare roll in the room when we got back to the room the second day after they cleaned the room the staff were great and helpful when checking in and out and who did the rooms up did a fantastic job

"A pleasure to stay at."
savoir123, 27 Septembre 2019

Excellent room and decore. Central location. Good amenities. The staff were caring and nice. The hotel restaurant had an enjoyable and interesting breakfast menu. Dinner at night and the wine list was of high quality. On arrival it was nice to receive a token offer of Cadbury's chocolate and a water bottle for a parched traveller.

"Not what they show on website"
emgumby, 25 Septembre 2019

So these rooms aren't that cheap.. I upfeel as though since my work was paying for it they just shoved us up the back in the rooms that were built in the 70s and have had zero renovations since. Gross old wooden cabinetry and a filthy old couch. No microwave and only 2 teaspoons and a few glasses. The location is noisy. The only positive is the reception is nice a new.... And it apparently has a good restaurant. The rooms on the website show modern beautiful rooms with no mention of these back areas. So pretty disappointed.

"Great stay!"
Marie C, 21 Septembre 2019

Had a two night stay. Travelled from Sydney for a family wedding.. Welcomed by friendly and professional staff. Rooms modern, clean and very well appointed. Restaurant superb! The whole place had an excellent vibe. Would certainly stay again!

"Terrific value. Cosy."
tonydC287BI, 19 Septembre 2019

My wife and I were very tired and hungry when we checked in. Great reception and welcome when we arrived. Spotless room and totally adequate for price. Terrific restaurant with marvellous home made pasta. Bar area has lovely open fire. Right on the edge of town. Will stay there any time I'm in Tamworth.

"Road trip to Victoria from Queensland"
928richard, 17 Septembre 2019

Travelling to Victoria for a family reunion. Impressive recently refurbished rooms very clean and comfortable. Staff extremely helpful, Excellent cuisine in the restaurant. Extraordinary value for money.

"Couples getaway "
quirky9, 15 Septembre 2019

A little disappointed how when we booked this place, it said nothing about the pool being closed for winter even though it's spring, would of been nice for them or the website to let us know instead of seeing the sign on the gate when we got there, not a big deal just would of been nice to know before booking... really was looking forward to using that & the spa. Other that than that great food, great accommodation & and friendly lovely people! :)

Jen R, 06 Septembre 2019

Nice motel showers beds are good friendly professional staff, only disappointment we have for our stay was the room service I ordered the barramundi and this is what I got $33 for this meal , definitely wasn't value for the money,

"nice place to stay, friendly courteous staff"
pj55paddy, 03 Septembre 2019

room was comfortable clean and tidy, staff were friendly and courteous, we got a great deal with breakfast included. would recommend staying in the upper rooms as you can hear the water draining when some one above has a shower

"Worst hotel ever do not stay here!!"
JaneC3238, 03 Septembre 2019

Rude reception staff who refused to give us information about the local area and said they'd tell us tomorrow when we were checking out the next morning. I think the receptionist just couldn't be bothered and wanted to finish her shift. Disgusting and grimy room! Big crack in the wall no headboard on the bed. Trucks thundering past as next to the road. Dirty stained sofa bad and chairs. Cheap laminate flooring with a dirty shag rug. It appeared to be a pet friendly room although the reception staff denied this-good luck if you have allergies in this room! We asked to be moved and had to justify why the room wasn't good enough to the reception staff who gave us disapproving and withering looks-shockingly bad customer service. They eventually agreed to move us to a room which was marginally better as it had a head board and wasn't next to the highway but was still awful! The reception staff told us we needed to pay more if we wanted a upgraded room “ if we could afford it! “How rude! As we had stayed at a luxury hotel in the Hunter the night before it wouldn't have been a problem but we refused on principle to pay more as we expect a reasonable standard for the price we had already paid! Both rooms needed complete refurbishment!! We have since likened this hotel and experience to the Canadian TV series “ Schitt's Creek” on Netflix. If you've had the misfortune to stay here you'll know why! The only good thing to recommend is the on site restaurant The Riviera bar and grill. The staff were welcoming, friendly and the service was excellent. We ordered steaks which were really delicious. Not good enough Best Western you need to stop selling un-renovated rooms to unsuspecting customers and using mis leading photographs in your website. You also need to urgently re-train your staff in customer service as they were truly awful. I will never stay in one of our hotels/motels again!!

"on holidays with our fur baby"
Jo R, 31 Août 2019

excellent stay as we can also share all the motel with our rather large dog who is an Irish wolfhound called BB the location is perfect for slipping down town for shopping or snacks. It is a nice quiet location.

"Fantastic Stay"
Emily W, 26 Août 2019

Excellent customer service, room was lovely. Very clean and tidy. Bed was amazing and we thoroughly enjoyed our sleep! Would definitely stay again and won't hesitate to recommend! Great place! 10/10 Thankyou Best Western

"Top dollar for poor service and amenities"
Fi S, 20 Août 2019

We paid $384 for a so called family room for 3 adults for the night. Was so very small. Cracks up the wall and was very dated. Breakfast was poor and service slow. All this poor quality and service for the overpriced amount of $384 per night. Never again

"Work trip"
45kirstyw, 18 Août 2019

I stayed here for a work trip, it was awesome, the beds are super comfy, the pillows are a little hard though. The rooms are clean and comfortable, the staff are lovely and super helpful The continental breakfast was amazing

"Great value for money"
bonitap2016, 18 Août 2019

Room was simple but very functional, clean and spacious. Staff were very helpful and friendly, creating a lovely environment to stay in. Food was excellent and accommodation was great value for money. It's the kind of stay we expect but rarely experience anymore.

"Our stay"
annetteh829, 18 Août 2019

Fantastic room very comfortable and the room was large with a balcony that looked over the main road breakfast was great really enjoyed our stay close to the main part of Tamworth shops pubs all walking distance

"Work Stay"
ahubay, 14 Août 2019

This is my first visit to Tamworth. Great hotel experience. Stayed in the upgraded loft suite. Very nice, clean, great bed and very clean bathroom. Can't fault the room. The only issue I had was, staying in Winter, the room was freezing and the heating took a while to get going and then heat the room, as it was split level and rather large. However, overall this was a minor issue... room service was excellent.. the pizza was fantastic. Will definitely stay here again on my next visit to Tamworth.

"Great location, Wonderful staff"
RachelH178, 11 Août 2019

Exceptional service, clean and tidy rooms. Lovely welcoming foyer with a toasty fire in winter.. perfectly placed in the bar area! Restaurant food is absolutely divine with an array of perfectly balanced dishes. If I had to critique anything, it would be that the recently renovated room, with fresh paint, new tiles and toilet, still had old and ill-fitting doors to both the bathroom and the room with a noticeable gap resulting in a bit of a draft. Once the room was warmed up with the air con, this was less of an issue. Well priced with a good quality continental brekky included. We would definitely stay here again if our travels lead us back to Tamworth.

"Another Comfy Stay in Tamworth"
kylie0570, 11 Août 2019

I regularly stay at the Sanctuary Inn (4th time this year so far), it's close and handy to Peel Street where our offices are located. Evelyn and the staff are always friendly and helpful. Rooms are always clean and beds comfy. Room service is always quick to be delivered and the meals are hot, which is great. I will stay here again when I next visit Tamworth.

"An excellent stay at Best Western, Tamworth"
Mary-Anne S, 04 Août 2019

The bed was so comfortable. The room was extremely clean. The continental breakfast had a great selection and the staff were very friendly. The air con in the room made it very cosy on such a freezing cold night. I really enjoyed my stay and would definitely stay again next time I'm in Tamworth.

glendad694, 31 Juillet 2019

Very tired room with the unusual bathroom configuration of a spa bath incorporating a shower in the main room. This, in itself is quite dangerous to get in and out of. The toilet and basin in another room, very strange. Bed comfy and other amenities ok. Good to have a restaurant on site and good location to town and the music museum. Reasonably priced.

"Would I stay here again. No."
NorthStar24198283276, 30 Juillet 2019

The motel was in a good location and the room was as expected. I expect more care and attention to detail when it comes to the Reception and the way in which my concerns about charging my friends accomdation to my card was managed.I would not stay there again simply due to their poor customer service. If you make a mistake then aim to resolve it in a way that brings business back. I don't think this would be the same experience in every Best Western as I have stayed in may over the years and have generally found them to be very good but I will not stay at Sanctuary Inn Tamworth Best Western again as they did not bother to try and resovle my concerns by refunding my friends accomodation to my card.

"Great Location, very convenient "
BBLadies, 20 Juillet 2019

We have stayed here often on our overnight stays in Tamworth. The staff are always efficient & very welcoming. We love that there is a good restaurant on site that has both great food & service. The rooms are always clean & fresh looking. When we travel with our dog we book the designated pet friendly room which is also roomy & clean. The shower is over the bath so if this is an issue request a unit that has a walk in shower. The location is convenient on the main road but not in the city centre. (we have never had a problem with traffic noise but if you think this will be an issue request one of the units near the pool area further away from the road) Parking is conveniently located outside each unit. There is a Woolworths & Dan Murphy's, Red Rooster & Hungry Jacks within 5 minutes walk plus easy access to the walking track along the Peel River.

"Amazing service!"
Cody E, 07 Juillet 2019

The front desk and restaurant staff are always more then helpful & will go out of their way to do anything to help your needs! The food in the restaurant is delicious with a big menu & drinks list The Rooms are always clean and tidy, super comfy beds and have big TVs! My go to place in Tamworth for sure and I will be back!

"Will never stay again"
K4277TUmarkd, 15 Juin 2019

Stayed 2 nights in a family room that was in dire need for a refurbishment for $250 a night. I then go down with my fiancée and 11 year old daughter for the complimentary continental breakfast to be told it's $10 extra for my child to have a bowl of cereal. So booking a family room really means just 2 obviously. Staff once I had a problem changed there attitude to being quite rude. When a motel just cares about the mighty dollar more then their customers they have a big problem. I won't be staying there again.

"Not impressed"
Joanne R, 15 Juin 2019

They should not allow dogs in rooms without telling u that an animal could have been in there. Rooms desperately need an upgrade specially the bathrooms, still using shower curtains. No writing implements or information on the town available will not stay here again.

"Sanctuary Inn is a Sanctuary."
DayTrip48385486731, 08 Juin 2019

Our experience at Best Western Sanctuary Inn , Tamworth was most enjoyable. The staff are obliging and friendly. The room was very comfortable, clean and value for money. The Dinner at the restaurant was well presented and good value with a great range of choices. Breakfast was most enjoyable.

"Well located to the centre of town."
Escape24851614284, 27 Mai 2019

Great location to have a leisurely walk after being in the car. You had easy walking access to the town centre and facilities. Friendly, helpful staff on arrival and departure. Food at the restaurant was first class and the complimentary breakfast was sufficient to start off the next days travel.

"Dog friendly accommodation"
Tour51784844730, 27 Mai 2019

I stayed one night in a dog friendly room with my two dogs. It was great being allowed to have my dogs in the room with me. There is an excellent fenced grassed area as well for the dogs. My dogs were even given a welcome treat at check-in!

"Lovely restaurant and great location"
Connector00257543939, 27 Mai 2019

Close to large supermarket and shops. Friendly warm atmosphere and really good food in restaurant. Staff were friendly and welcoming. Lounge was really inviting making us want to curl up and have coffee and read the paper rather than venture out!

"Highway noise is bad, not a good place for light sleepers."
intrepidtravels, 22 Mai 2019

Stayed here for work and in a Premier King Room. Asked for a quiet room as I was here for business. You can hear every single transport truck that drives by. As the hotel is on an intersection, every single transport truck has to brake hard. Don't stay here if you are a light sleeper Room service meal was ok, but expensive for what it was. Bar staff and check in staff were lovely Overall not worth $200 a night though.

cocobananaxo, 20 Mai 2019

Not that great... very dissapointed for the price we paid for. Restaurant food was average too... price for a 5 star hotel, but more like a 3.5 hotel. Quite small, rooms were clean and quite basic. Nothing very special. If you want something fancier book somewhere else.

"Good Stay"
OzeeTraveller, 13 Mai 2019

We stayed here for one night recently. Check in was easy and lady on reception was very friendly. The rooms are nice and big, clean with everything you need. I love the block-out blinds means you don't have to wake up with the sun like some hotels. Parking is right outside the door, which is great, don't have to lug suitcases around. It's in a really great spot as well, close to the main street and Woolworths is just across the road. It is close to a busy road. This is not an issue for me as i have a hearing problem but may be a bit too noisy for some people, although you could probably ask for a room away from the road We also tried the Riviera restaurant which is definitely worth trying, very yummy food. The pool and spa area is lovely, only disappointment would be the water in the spa is cold, ok in summer but too cold for Autumn

"False advertising!!!!"
Samantha L, 09 Mai 2019

Unfortunately we were extremely disappointed with our accommodation at the Sanctuary Inn. We had booked for two nights accommodation in the two bedroom suite for my family. The reception staff were very friendly and there is no complaint there. We checked into our accommodation to find that it was next to the main road and you could here trucks and cars, to a point where we felt like we were on the main road. The room looked out onto the car park so you could not open the curtains to get natural light. We could not stay there due to the noise. We understood that we would forfeit the first night accommodation costs, however, thought we may be refunded for the second night, we tried to communicate with management, who did not return our calls or emails. I am so disappointed with this place, it looked so lovely in the advertising.....but it was sub-standard. False advertising is all I can say.

"below average"
paulpeart71, 08 Mai 2019

Room was dirty, damaged.Mould in bathroom, light above bed broken, out dated.. seemed like 1970's style, really need updates. bed was comfortable. we paid $200 per night, breakfast included ( its only a continental breakfast, worth $15 pp/pd), was nice Photos added

"Poor treatment!!!!"
Toni H, 30 Avril 2019

I stayed at this motel for two nights with my daughter. We stayed in a room that had a faulty air conditioner that overnight saturated my luggage containing expensive property. On inspection in the morning it was clear that the system had ‘rained' on many occasions as the carpet underneath where our luggage sat was mouldy and the rotting skirting board had been replaced. When I appealed for the replacement of the damaged items I was ignored by the owner Robert Page and then offered a travel card well under the value of my destroyed property! His only return email was very apologetic until I asked for the replacement of my daughters basketball boots and then nothing. I will never stay there again!!!!

"Great location and stakk"
greg_steele, 29 Avril 2019

Easy check in friendly staff good location value and a clean room . We were near the main road but didn't hear any noise .That's all I ask in a Motel. Basic breakfast was included which was nice I had a cooked breakfast one of the days and the additional cost was minimal

"Good Enough Overnighter"
glennjennifer, 26 Avril 2019

After a 450km drive, a decent shower and a comfortable bed is a blessing. We certainly got both at Tamworth's Best Western Sanctuary Inn. We had a premier queen room that cost $170 for one night. Interestingly our room cost only included two continental breakfasts but we had booked for three? Hot items are available for an additional charge of $10 per head. We stayed in room 35, which was basic but comfortable, cleanliness could have been better as there was dust and dead insects on the window sills. The bathroom was spacious but the glass shower screen in the shower was next to useless with the floor getting soaked after three showers. Internet speed is very slow even on the motels high speed wifi. Maintenance items we reported to staff included a huge crack running from floor to ceiling, a set of bathroom scales that didn't work, a fly screen missing in the bathroom and paint peeling on bathroom ceiling. Amenities in the room included a well stocked fridge, hair dryer, ironing facilities and a spare pillow. Strangely, the bathroom was stocked with only enough toiletries for 1 person plus there was 1 bath robe and 1 blanket in the room. A second blanket was promptly delivered. Very handy location but we probably would book elsewhere next time.

"Definitely a hotel to return to."
Trip48221232038, 25 Avril 2019

Georgie, Robert and all staff welcomed us with a smile and couldn't do enough for us on our o/night stay. We were with our pet and found that they made a fuss over her as well which was lovely. Food in restaurant great and complimentary breakfast more than enough. We stayed again on the return trip and the greeting just as nice. Would recommend to all as it is close to town, has play area for pets and they go out of their way to make you comfortable. Thank you everyone.

Michael H, 22 Avril 2019

The first impression upon entering the motel was excellent, great staff at reception, easy to check in, very pleasant after you have been on the road all day. Rooms very clean and comfortable, shower was great. The lounge and restaurant was very relaxing, well lit, restaurant staff very friendly, helpful and easy to talk too. The restaurant was clean, well laid out, food choices were brilliant and the food was magnificent.

"Could do with a renovation "
RL N, 19 Avril 2019

Great location and room was clean. The furnishings were dated and the bath is in the main room with a curtain to separate them. Toilet and sink are in a separate room. I did not like that to take a shower you have to climb in a huge bath. They seem to be renovating rooms which should be great. Staff were lovely, breakfast was very basic and dinner in their restaurant was very good.

"Best Western Santuary Tamworth"
Jet36488046384, 08 Avril 2019

Overall a very enjoyable stay. I have stayed here on several occasions and will continue to do so. It is in a good location within walking distance to the Central Business District, restaurants and Cinema. The Continental Breakfast has a good variety of breads for toast, cereals, fruits, yoghurt and breakfast pastries.

"Great for overnight stay"
509christineb, 01 Avril 2019

Traveling home we originally we're going to stay in Armidale but it was booked out so we travelled further south and found this lovely hotel in Tamworth to stay the night. The room was basic but clean and quite large We had dinner in the restaurant and that was beautiful really enjoyed the meal finishing off with a lovely cocktail. Very comfortable bed and so quiet so good we actually slept in later then we plan to. An added bonus was complimentary continental breakfast with our hotel stay. The only downside was unfortunately the showers were cold in the morning due to the hot water service apparently going off but other than that lovely stay. The staff were very friendly and attentive and most apologetic about the shower issue I would still stay again.

"Avoid at all costs"
Gillian J, 19 Mars 2019

The room was very noisy - I could hear conversations through the air vent in the bathroom that is open to the bedroom (weird in itself), I could hear the neighbours TV, I could hear the person in the room above me peeing and using the bathroom, The fridge was loud all night, and there was traffic noise. To top it all off, tbe pillows were like lumps of wood and there was no fresh air, ie all windows were fixed. Apparently there are renovated rooms!

Tamworth L, 10 Mars 2019

As Tamworth locals, we suggest to boycott this hotel. Friends of ours Nigel and Lorraine Hughes recently booked this hotel and had their reservation cancelled and refunded due to a disagreement with the manager Georgie. Travelling in April for a shooting carnival at the annual skeet shoot in Tamworth, they received horrific treatment by Georgie. There are 40 + other hotels in Tamworth and it would be in your best interest to book somewhere else, do yourself a favor so you too do not have to deal with the incapable hands of Georgie especially for the other shooters coming to Tamworth for the event next month. Stay somewhere else, there are plenty of other options. Georgie is to young to be a manager. Best Western as a franchise should seriously consider Georgie's position within the brand and the detriment to it's reputation and the Sanctuary Inn itself employing a young girl with absolutely no idea of how to treat customers and guests. The hotel has a fine restaurant attached of which I have not eaten at in a while, hopefully you will not have to deal with Georgie should you chose to dine there.

"Pretty good all round"
304lizzied, 09 Mars 2019

I recently stayed there while travelling with work! I was phoned during the day to confirm my estimated arrival time to ensure someone would be available to check me in if it was outside of hours. Staff were lovely and polite upon arrival and the room service from their in house restaurant was DELICIOUS! I had a room with a verandah and a gigantic spa bath that I could submerge myself in. Although I was on the main road, and the occasional truck went by, still managed to get a decent nights sleep! Would stay again

Tom W, 08 Mars 2019

Nice hotel great pool nice breaky would stay again. The motel is easy to find. Although the room was soo small. We had a baby with us and there was no room for a porta cot - we had to re-arrange the room. Smell outside the room was awful tho

"Nice overnight stay in transit"
millsie58, 08 Mars 2019

Booked at last minute whilst travelling to Armidale and realising we were running out of daylight. Check in was extremely friendly and informative. Dinner was available in the restaurant but we had been in the car for over 10 hours so needed a good walk before eating dinner. Not much available at 8.30 but dropped in at one of the pubs and enjoyed a couple of drinks and some food. Enjoyed the restaurant breakfast the following morning which was included in the price. Great selection of cereals, breads, fruit etc. Highly recommend.

"Luxury plus"
Connector21077544377, 26 Février 2019

This hotel meet all needs. We booked a queen room and were given a complimentary upgrade to a king. The room was A1, bed super soft and everything was so clean looking. Location was good, just 2 blocks to Hall of Fame (easy walk) and a short drive to town. If needed Woolworth's was very close by. Staff were very obliging. The continental breakfast was included in our price and there was a lot of choices. Loved the free guest laundry. Pool looked lovely but a bit too windy and cool to swim. So glad we chose this accommodation.

"Wasn't happy"
SJN_OZ, 25 Février 2019

Stayed here on the 10th January, but our credit card was charged on the 9th January. I was not happy with the explanation that I received for this occurring. We were going to dine in the restaurant, but there was a dead fly in the water glass and the we had two waiters, both who were not attentive. We ended up leaving and not having dinner there. The rooms were comfortable and clean.

Nomad63790879586, 21 Février 2019

Great customer service coupled with excellent breakfast and dinner options. The décor and comfort of my room was superb and very relaxing- coupled with a great night sleep. Will stay again next time I am in Tamworth.

"Horrific treatment from the manager"
Bugs1963, 16 Février 2019

Horrific treatment from the manager after they made a mistake with quoting prices. I was quoted over the phone $50 per night surcharge for a pet friendly room. This changed to $75 upon booking and when I phoned and queried it I was told someone would look into it and call me back that day. No call came. I called back the next day and explained it again, I said I was happy to pay the rate quoted and was told someone would call me back before the end of there shift (10:00pm) No call came. On the third day I called and was put through to the manager ‘Georgie' I explained how I had been quoted $50 per night by their receptionist, (I have the day and time of the call and invited her to check) I explained my willingness to pay the $50 per night. Georgie was on the offensive straight away and wouldn't let me talk , she was continually talking over me and then raising her voice (not shouting) I was told that I was wrong and that I misheard her staff, I asked her to check as I had the time of my call and had all the relevant info In my diary. I was told “no need to check, I know she wouldn't have a said that” she went on to say at she Georgie “was the manager AND the owner and she decided the rates so it doesn't matter what her staff say”. at this point I could go on about the details of the discussion but suffice to say that this girl had no clue of customer service, she refused to even entertain the idea that I could possibly be right, no suggestion of a compromise let alone the notion that the customer is always right and that there had been a mistake. The last straw came when she called me, a customer a liar ! and told me to go and stay somewhere else as I wasn't welcome there. I was dumbstruck and horrified and I thought it must be joke or a wind up but it turned out that she was and is absolutely dead set for real. I am a seasoned and experienced traveller both here and abroad. I am a business owner who has owned retail businesses. I am an experienced salesperson and sales manager. I have worked for customer service based operations and I can honestly say I have never been treated with such a total lack of respect, courtesy and basic good manners. Georgie is clueless and unless she receives some serious training pretty quickly this place is in trouble. I am one of approximately 20 or so people looking for accomodation for an upcoming sporting event in Tamworth and we all tend to stay in the same venue so I'm afraid to say that none of us will be staying here so the cost to them is significant. I must acknowledge that I went on to get a full refund which is good as it was non refundable booking so fair play to them for that but something needs to be done about Georgie before it's too late.

"Excellent service"
Matt R, 12 Février 2019

I travel a lot for work I have stayed at the Best Western Sanctuary Tamworth on a few occasions I must say the service is fantastic The rooms are very clean and comfortable I dined at the Riviera Bar and Grill which is the hotels restaurant It was one of the best dining experiences I have had The food was mouth watering , there was a great variety to choose from It was great value for money , I would highly recommend it

"business trip"
Daydream41518409716, 11 Février 2019

The level of service stands out, at this motel, good airconditioning in room for the summer nights and a great log fire in the lounge for winter nights. Staff were friendly and the service was excellent. Restaurant had a good selection of dishes and wine options. Presentation and freshness of food was excellent.

"Fantastic service and very welcoming."
Gedzah, 08 Février 2019

I stayed at Sanctuary Inn for 4 days in 2018. The room was clean, as was the rest of the hotel. The breakfast was outstanding, by its variety, quality and quantity. The people were very friendly and helpful. The hotel is very well located and was easy to find. I found it clean and comfortable and I was especially impressed with how quiet the room was. I also was impressed with how friendly the staff were in helping me arrange some sightseeing and providing general guidance.

"Lovely Stay"
Tess S, 29 Janvier 2019

We pulled in for the night got a queen room with continental breakfast upgraded to king Lovely room great restaurant enjoyed a relaxing dinner Continental breakfast was quite varied and very adequate.

"Should be better "
jaroslaw1955, 15 Janvier 2019

Nice pleasant ladies at the front desk Apologetic in regards to odour in room.Would be attended to while out,at work. Dissapointing that Best western have lowered there generally good standards here inTamworth. The lounge NOT a good look Yuk Please throw it out.

"Great Stay"
Flyer30830806536, 15 Janvier 2019

Prompt check in with an upgrade to our room very clean and quiet, has array of food chose for evening meal even if only a snack after a long days drive, gave us great tips for entertainment around the area and breakfast a must, great stay

"Friendly, helpful, efficient."
Tom M, 05 Janvier 2019

I stayed for two nights on my journey south and return. Because I have a medical disability i requested and was given a the same room each night. The friendly staff ensured the parking bay outside my room remained free for my use. The room was spacious and well equipped for my needs. One of the best I've had anywhere. The restaurant served meals to my liking. The staff at the reception, bar and restaurant were pleasant, friendly and efficient. Highly recommended.

"The best Best Western in Tamworth"
zara f, 02 Janvier 2019

I have stayed at all 3 best westerns in Tamworth for business and leisure and with out a doubt the Sanctuary Inn is the pack leader. Excellent restaurant, one of the better regional outlets in NSW. Pleasant staff and great CBD location. Make sure to book a premier guest room. The room i had on the ground floor was spotlessly clean, recently refurbished and most importantly - a lot of tv channels / foxtel. Although it was extremely hot outside, the air-con managed to cool the room.

"Never again!"
ALMc201710, 27 Décembre 2018

On a recent road trip we booked while on route & opted for a standard room for 3 adults. Our room was upstairs with a mezzanine un air-conditioned bedroom, with a poorly placed west facing skylight allowing blazing sun to smash it until 8:30pm in summer! When a 2nd fan (supplied one was faulty) was delivered for the bedroom we were assured the room would cool with just the air conditioner from area below, definitely not the case! Even with air con & fan both pumping for several hours the bedroom was still uncomfortably hot when we went to bed. Aside from the heat the room was very tired with dated decor & bathroom & plenty of large cracks in the walls & creaking stairs. The table was sticky from previous occupants drinks. The only positive was the fluffy, white bath towels.

"Best Western Sanctuary Inn, Tamworth"
Safari52045224425, 27 Décembre 2018

I would recommend staying here. Although we had our room away from the highway, noise was not a problem and very private. the area was tucked away with trees separating car parks. We didn't hear any cars arriving/departing.

"Overnight stay times two."
Ian H, 23 Décembre 2018

My wife and I had an excellent overnight stay. Staff were friendly, room was clean and bed was comfortable. The dining room and bar are excellent. We stayed there on the way north and also on the way back. Highly recommended.

Jrum2018, 05 Décembre 2018

Not 4 star, nothing like the pictures. I arrived at 12 and they wouldn't check me in. Told me to come back. Room was awful, tired and empty. The furniture was old and worn out, the sofa was giving way, the carpet was worn. It was hot, uninviting and not good value for money. I would never stay here again

"Good sized rooms"
Ianarelle, 04 Décembre 2018

I was in Tamworth for work. The room I had was huge, albeit a very unusual layout. It was two levels downstairs bathroom lounge, tv and kitchenette. In a loft upstairs was the bed. The day had been warm so the sleeping area was very warm, needed to run both aircon and fan throughout the night. The room was clean although a little tired. There is no TV upstairs, but the array of tv channels ( including cable) is way more than most hotels offer. The breakfast advertised as a buffet is only a continental buffet, so please be aware of this if you are expecting hot options ( this is an additional fee). My room was facing the highway so there is a bit of truck noise. When booking you may want to request a room that is not directly on the highway. I would probably stay here again when next in Tamworth as it is good value.

"Friendly staff and gorgeous team mascot"
jnshodges, 21 Novembre 2018

From the moment you check in the staff are friendly and helpful. Nothing was too much trouble. The facilities were great and travelling for the first time with our two dogs staying in a motel I was dubious about the ‘smell' in the animal friendly rooms. But I needn't have worried as there was no doggy smell at all. I was impressed ! We will come back for sure.

"Good hotel for an overnight stopover"
travelmoreBrisbane, 20 Novembre 2018

Our room was spacious quiet clean and comfortable, although it's décor was in a little need of a makeover. Reception and restaurant staff were friendly and accommodating. A good continental breakfast in the motel restaurant was included in the tariff. The breakfast options also catered for gluten free dietary requirements. Had a good nights sleep.

"Comfortable beds but disappointed with room"
DayTrip38028395709, 07 Novembre 2018

Good things - handy location, comfortable beds, friendly staff. However, the room condition was not so good. Very disappointed in condition of the room, particularly the bathroom where there was mould on the ceiling, worn out cabinetry and tiles in poor condition.

"Great motel "
rayser46, 07 Novembre 2018

Booked this online. The motel has good rooms not too big or small. The bistro is very good and the staff are excellent. The only point I would raise is k would like a full HD TV but, then I am fussy. I recommend this establishment if you are passing through this way.

"Clean & Comfortable"
Susan O, 06 Novembre 2018

We had a spa room more because of the size of the room and despite facing the main road there was not a lot of noise. Good for a 1-2 night stopover. Bathroom was very tiny, room was clean and well presented.

"Amazing place, friendly staff"
Ichoal, 05 Novembre 2018

Went there for my birthday, not only did they upgrade my room, all of the staff were so friendly. Best customer service I've ever had at a hotel. The pool was super relaxing and the staff were okay with late swimming. *A photo in this review has Netflix but please understand we hooked that up ourselves via our laptop*

David T, 03 Novembre 2018

We spent 2 nights here on our way back from Dubbo and i can say we enjoyed our stay, our room was nice and clean and had everything we needed, a nicely stocked mini was also great. Included in our price was a continental breakfast which was great and had a good selection on offer. If we were asked would we stay again, i wouldn't hesitate to say yes. Good walking distance to the centre of town aswell. The front office staff, the girls in the restaurant and the handy man made us all feel welcome.

mrmrselmo, 17 Octobre 2018

The staff were friendly, rooms comfortable and cosy. Great proximity to town, didn't need to hire a car. The restaurant in the hotel was top class and one of the best feeds we had in Tamworth. Thanks guys, see you next time for sure!

"Great, clean, very comfortable"
Czechchick7, 14 Octobre 2018

A great hotel and friendly , helpful staff. We had an upstairs room with balcony which provide some views to the distant hills. This hotel is well positioned, very clean with good sized rooms. The addition of a very extensive continental breakfast is a real bonus.

jbcpaaa, 13 Octobre 2018

Booked a room late Everything was perfect. Friendly staff. The room was clean and tidy. Absolutely loved the spa. Breakfast the following morning was a little disappointing. Over cooked fried mushrooms and the fruit salad was from a can. But definitely would stay again.

"Reasonable stay in Tamworth"
Charles_Ultimo, 10 Octobre 2018

Travelling on business, this hotel was chosen for location and proximity. The rooms were fine for an overnight stay and reasonably clean although quite basic. In-room tea and coffee facilities are always appreciated as are the bathroom products. We also had dinner and breakfast at the hotel in the Riviera Bar and Grill which was reasonably good for an in-house restaurant. Very reasonable price overall.

"A great stay"
288djangos, 09 Octobre 2018

I was visiting family in Tamworth but needed a hotel to stay as there was too many of us AND we wanted to bring pets and the stay was wonderful. The Hotel is Pet Friendly - they have at least 3 pet friendly loft style rooms. I rang the hotel in advance to ask a few questions about the rooms and they were fantastic to deal with. They also have pet exercise area which is good - although I would say that other past guests need to take responsibility and pick up after their pets i the dog exercise pen. I suspect all other areas are serviced by the cleaners/gardeners but not the exercise area. That said, this is pretty typical anywhere you go with dogs. For what's it's worth, I'd suggest the hotel have a sign up saying pick up after your dog in the exercise pen - I'd even say provide some doggy bags, but in fairness a responsible owner should provide these. Upon check in, we were given a friendly greeting with the staff asking about the pets which was great. Room was VERY clean especially considering it was pet friendly!! I've stayed in pet friendly hotels in Paris and they were awful, so very happy to see the care taken with this hotel. Location is good in Tamworth- we didn't try the hotel restaurant (although I heard it as great) but we did order in from the Chinese place around the corner, and the staff very so kindly provided us with extra plates etc so we could eat in our room with our pets. I would stay here again absolutely next visit to Tamworth, even without Pets!! That said the fact they are dog friendly was such a nice change and a plus for the hotel.

"Comfortable Stay but the inhouse Restaurant is amazing"
WoodgateFamily, 08 Octobre 2018

We just picked this place to stay as we drove past and have found Best Western to be good. Reception staff were friendly and we had a queen + single room. The room was a good size, comfortable, clean with lots of off-street parking. The Australian Country Music Hall of Fame is within walking distance. Usual tea and coffee facilities and a mini bar. There were no other inclusions - just room only. We decided to eat at the in-house restaurant - Riviera Bar and Grill. This was amazing - lovely decor, very attentive waitresses, quick service and the meals were beautiful and a good size.

"Cleaning would help"
gregr96, 07 Octobre 2018

Mould in the shower, whatever they tried to clean with took made it difficult to breathe when entering the room. Had to air it out first. Wall in restaurant had dirt over and highlighted with a light.

"A Weekend visit"
DHawk07, 02 Septembre 2018

A weekend in the Greater West and enjoying the local fare - some great food and wonderful locations - so close to Sydney - amazing what you can find one hr flight time from Sydney - The Restaurant inside the hotel was very impressive - great local fare on the menu..

"Whats not to like"
Pontenberg, 29 Août 2018

A truly great stop over in this great regional hotel. Staff and owners are to be commended on how friendly and accommodating they were to my life partner and I. Sitting by the fire place in the lobby with a cocktail was just perfect.

"What a great experience"
RichardJStokes, 24 Août 2018

I stayed at the Best Western Sanctuary Inn for 2 nights this week, and cannot believe how good the staff were. They bent over backwards to make us welcome - even getting us in to the restaurant right on closing time the first night, and opening the bar early the second afternoon. Very person went out of their way to make us feel comfortable - they should be very proud!

"Good location"
Lianne27, 22 Août 2018

Stayed for one night on our way home to Brisbane. Motel is in good location walking distance into town. Rooms are clean and a little dated. Spa bath in the room was a nice touch, but we didn't use it - it is separate from the main bathroom and next to the bed and doubles as a shower. Restaurant we were told was top class. Maybe I am fussy but it was OK we waited far too long in a restaurant that was far from busy. Overall would stay again because of locality.

"A Perfect stopover"
Hilary A, 21 Août 2018

Had an overnight stay here a week ago. The Hotel is situated very conveniently on the main road and is easy to find. Had stayed some years ago but it has been significantly upgraded since then. Hotel is also close to the riverside parklands in Tamworth. Brilliant for a run or walk after a day of driving. Hotel room was spacious and clean. Price included breakfast which was continental but perfectly adequate. We actually ate in the hotel restaurant , the staff we warm and friendly and food good. Staff throughout were excellent. Friendly smiling, and warm. This hotel is well worth a stay, if stopping in Tamworth.

"Tamworth Area Stay"
Roger S, 20 Août 2018

Great location to Tamworth CBD but far enough that no noise from road traffic. Large rooms with huge shower/toilet etc and the Best Restuarant in town. Always good to come back to this property and Tamworth.

"Very clean and tidy. Great location"
Ollie G, 19 Août 2018

Very clean and tidy. Great location In centre of the town on Tamworth. Traveling in from QLD, the hotel is located on the left hand side of Armidale Rd / Marius Street. To often you can't wait to leave these types of motels, not this one, it's good value and the bar and grill attached is not to be missed.

"Great stay again"
Jill S, 16 Août 2018

Once again we enjoyed our stay but this time we were in time to have dinner in the restaurant and thoroughly enjoyed the meal. Well done to everyone. The motel is well located, is very clean and I feel is very good value

"Easily recommend"
Loveablozza, 14 Août 2018

On check in received a complimentary upgrade to a king bedded room which was very welcome after a long day of driving. It was ground floor next to reception, quiet and also had Foxtel so that was good. Easily recommend for a few nights in Tamworth. My expectations surely exceeded.

"truly a sanctuary!"
susanmaway, 05 Août 2018

I have stayed here many times for business and this weekend for pleasure when my family joined me. From the moment you arrive at reception the friendly (but not too friendly!) staff get your stay off to a great start. The rooms are very clean, well appointed and the bed supremely comfortable. The Inn's location means it is easy to access the city centre and all the attractions in Tamworth. While located on a main road, the road noise in the room is not intrusive. The quality of the food in the restaurant is consistently delicious and good value. A great place to stay whether for business or pleasure.

"Slept on a cloud"
graden45, 01 Août 2018

Very happy with our room....fussy me always looks at the bathroom first and it was great (no mould)….clean and tidy room and a wonderful Mattress we both slept soundly.Dinner was ordered and one delivered wrongly,Our breakfast was spot on and enjoyed.

"Excellent value. better than expectations."
Tom M, 30 Juillet 2018

I like Best Westerns, they always seem to be a bt better than the average country modern motel. This one was was and cosy, had a nice bar and restaurant (which was where we got our comp brekkie too). The rooms were above average with a good bed and telly. Based on what we paid, Motel style parking, excellent for an overnight stop-off stay. I would say it was very good value.

"The dog and I loved it"
Alex T, 25 Juillet 2018

On a long journey from SA to QLD I stayed here at short notice with my GSP, a large male. Beautifully appointed guest suite (there are two for dog owners), a 1/4 acre for the dog to run around supervised.... food was great, bar was welcoming and staff terrific. Thanks Rob and staff we will be back! Alex and Jimmy

"Great room and Delicious Restaurant "
frappas2, 23 Juillet 2018

We're travelling QLD to Melbourne and stayed here after a long day of driving. The 2 girls at reception were awesome even having to deal with hopeless customers that could not remember PIN numbers for credit cards and others that were incapable of figuring out that a taxi booking 45 minutes before 0630am was actually 0545 hrs. Here's hoping their occupations don't require basic maths. Reception staff were delightful, the room was very comfortable and clean and the food in the restaurant was amazing ?? my compliments to the chef. The papadelle pasta was delicious, many thanks. Highly recommend all weird travellers to stop here. Great value for money. We'll definitely be back.

"Quiet and comfortable"
Lorene29, 23 Juillet 2018

A quiet room with a spa bath.... unexpected and lovely. The room was comfortable and warm. The restaurant for both dinner and breakfast were full of visitors, but at no time did the room feel crowded. The food was excellent with many options. Service by all staff was very professional and friendly. A great stay.... thank you.

"Quality room and food"
mandyphilipa84, 21 Juillet 2018

Stayed here with a large group for my daughters netball tournament being held in Tamworth. Quality rooms and food onsite, and Best of all its central to everything too including a shopping centre directly across the road. Even though it's on the main road like every other hotel in Tamworth, it was very quiet. All of the playing fields were very close by, ready for a hot shower straight after to warm up and around the fire place too.

"Third stay and still amazing"
Away247, 16 Juillet 2018

We just stayed here for the third time. It's been a while and we still felt welcomed in this regional hotel. The premier king rooms are our room of choice and my husband appreciates the complimentary coffee machine in the room. The Riviera restaurant was even better than we remembered. We both highly recommend this to anyone going to Tamworth.

"5 night perfect stay"
natalyapolsky, 15 Juillet 2018

Had to stay in Tamworth for 5 nights recently for a work function which I hosted at the hotel where I was staying. Let me start by saying Georgie did an amazing job at hosting us and organising everything. My event was fully catered for 50 or more people and everything went off with out a hitch! Multiple guests mentioned it was the best catering they can recall. I was there for 5 nights, so I got to explore the town and some other hotels and restaurants. The sanctuary is locate nicely centred to everything

"Service with a smile"
Sandy C, 15 Juillet 2018

Great to stay here and enjoy a meal where staff in all areas are greeting you with a smile and a friendly chat. Well done and the accommodation and meals were amazing, definitely recommend if looking for a place in Tamworth

"Honeymoon spa suite worth every cent"
kurtstephens26, 30 Juin 2018

The honeymoon suite is worth every cent. I've stayed in a few hotels in Tamworth, and hands down their spa suite is the best room in Tamworth money can buy. It's not cheap, but it's worth it. Fire place, big tv, balcony and spa - the works. Rooms service means we didn't even leave the room for 24 hours lol

"A modern, quiet room"
Moorey73, 28 Juin 2018

A lovely modern and fresh room. I stayed in a room that had been recently renovated. It was spacious and extremely comfortable. The restaurant at the motel is very nice. I had the best chilli crab linguini ever! Attentive staff who are very personable.

"Bed so comfy we ordered one the same"
burgersbobs14, 28 Juin 2018

Clean, quiet and comfortable. Super big comfy king bed which actually fit me which is rare as I'm on the taller side . Bed was so comfy we ordered a bed through the hotel brand new to be delivered in a few weeks direct from the bed factory in Sydney !

"Clean hotel room, surprisingly very good restaurant onsite"
devindoode420, 24 Juin 2018

Had the best of stays at the sanctuary inn over the weekend. I booked direct and received a small discount over what was advertised on the booking site. My king room was spacious, quiet, tastefully decorated and most importantly CLEAN. Food and service of hotel / restaurant staff was also 10 out of 10

"2nd stay in the past year - excellent"
Max M, 24 Juin 2018

This hotel has well earnt it's place as my go to place in Tamworth. Some good lookin upgrades happening around the hotel lobby, always pleasant. Who doesn't like new stuff? Huge TV screen watching the state of origin by the fire, hard to beat. New menu, A+ the ribs and the wagyu burger I had on my two night stay were on point!

"5 str pet friendly"
Harvey S, 21 Juin 2018

I've stayed in a few other pet friendly hotels / motels in regional Australia but none have been quite like the Sanctuary has - so caring, so interested and so pleasant to deal with. Our Staffy puppy absolutely loved our stop over, there is plenty of room to run around on their dedicated large and fenced pet area. Room service is also available, so I didn't have to leave my best friend in the room, we ate together in our room.

smellycheeseshop, 18 Juin 2018

Natural wood fire place being lit upon my arrival around 4pm with some of my favourite tunes playin in the lobby, I knew I was in for a good stay. Relaxing around the fire place after such a long drink with a glass of Guinness is exactly what the Doctor Ordered! Room and food great.

"All was good"
fguy7694, 14 Juin 2018

Drove in off the road with my young family on our travels back from Sydney. Was greeted nicely and booked a room swiftly I might say. Room was on the ground floor so made it easy to unpack all of gear. Room was very nice, two separate bedrooms, separate tvs and air cons, only shared bathroom. Strooth we were tired,so we just got room service pizzas which were very good. My kids abused the wifi all night, lucky it was free

"Service with a smile"
Gavin R, 13 Juin 2018

One of the better best westerns I've stayed at in all of my travels. Service with a smile is always welcome. Complimentary breakfast was included in my room rate with the option to upgrade to a full breakfast for around $10 which was good value. Stayed in room 49 which seems to have had a fairly recent update.

"Disappointed "
Pauline R, 11 Juin 2018

We always check booking sites then call direct as we would rather give all the money to the property. We were offered a rate $10 more than the booking site and told breakfast was not included on an event weekend, this was advertised on the booking site we looked at. We stood at reception for a few minutes on checkin while 3 staff members discussed a phone call which we didn't need to hear about before being acknowledged. Cabinetry was extremely old and dated and the entrance step was badly cracked and sitting up. I would have discussed on checkout but was not asked how my stay was. Will not return.

"Another stay another great result"
Mike H, 11 Juin 2018

It's been a while since we stayed but a recent return with a king size bed, ground floor, great shower, new restaurant menu, happy staff, good rates, plenty of parking room & we got the last room on a busy night confirmed our past memorable experiences Mike & Jill Harvey

"Good hotel with great room"
strongmancomp9, 08 Juin 2018

My work booked me in on my behalf for a conference being held at the hotel in a loft style room as that's all that was available as the hotel was expecting a very busy period. The room was superb, relaxing / living area down stairs with TV and bedroom upstairs with tv. Overal a good stay at this Best Western.

"2nd stay still excellent - complimentary continental breakfast"
Jadore O, 03 Juin 2018

It has been a year or two since I last stayed at this best western. Work brought me back to Tamworth this time and can happily say the hotel is still excellent. Compared to most places I have stayed in regional NSW, this is a cut above. Free complimentary continental breaky was included in my rate this time, was great to have a quick bite to eat early on in the morning and get back on the road. Room and staff pleasant.

"Great Staff, poor guests"
Jess B, 01 Juin 2018

Stayed here while travelling for work. After a 18 hour day was looking forward for a sleep. The staff were lovely. The room although basic was cleaned and well taken care of. The guests in the room next to me not so much. There inside voice in the foyer/hall area outside the room was extremely loud and they kept calling out to one another late at night and extremely early in the morning. Definitely not the hotels fault, however wish that the reception was opened later or that guests arriving late were told to maybe keep it down (although common sense should have prevailed). If your a light sleeper I would be asking to stay in the back rooms away from the road.

"5 stars intent to reccomend"
Sandy B, 28 Mai 2018

The Sanctuary Inn did everything they could to make us feel at home in the welcoming environment. 5 stars intent to reccomend to other travellers wether it's for a few days mid week like myself or someone dropping in on the weekend.

"Great restaurant and very close to main street"
ross f, 24 Mai 2018

Hadn't stayed here for a while but restaurant is a stand out.. great selection and friendly staff makes for good place for a vist to Tamworth if you don't feel like venturing out into town. Some of the rooms are okay but you can see its an older motel but renovated a while ago, but they have a wide selection.. Still a good spot for a Tamworrh experience at a reasonable price, but definitely try the in house restaurant.. They aslo have a bar area with an open fire which was great concidering the cooler temps in late May. If you base your stays on friendly service you shouldn't be disappointed.

"Comfortable stay"
Barry M, 12 Mai 2018

Not far from the main shopping area. Surprisingly quite even though on the main highway. Continental breakfast included. Staff friendly and room clean , functional and comfortable. Bathroom had been refurbished. Parking was just outside the room.

"Would go back "
Glenn M, 09 Mai 2018

Recently had to stay overnight in Tamworth for my daughters sport. I chose this Best Western from Trip advisor reviews. I was not disappointed. Great location, extremely tidy room and friendly helpful staff. If I ever go back to Tamworth I would stay here. Also could easily stay for longer than 1 night at this Motor inn. Be aware their are several Best Westerns In Tamworth, this is the best of them.

"Wonderful experience"
Tracey G, 06 Mai 2018

From the moment I was greeted by the friendly receptionist, my beautiful well appointed and comfortable room, to the complimentary breakfast I cant recommend this motel highly enough. I will certainly stay here again.

"Sports trip"
Martin F, 05 Mai 2018

All the staff were faultlessly polite and helpful. The room was very clean, beds firm and comfortable, temperature easy to regulate in the room. Breakfast was adequate with a little more variety hoped for. Only down side was the noise and noise the difficulty blocking it out. Bathroom window didn't close fully and the door was hollow core. Truck and traffic noise woke us up, but seemingly all Tamworth motels are on busy roads so good luck getting a quiet one.

"Clean and comfortable."
ChrisD0308, 05 Mai 2018

I had previously stayed here but on my past couple of visits, it was booked out. My work managed to book me in for 2 nights which was great. It's reasonably positioned in relation to the main streets, fast food restaurants and Woolworths. I walked everywhere once I had booked in. The room was well presented and comfortable. It has a restaurant but I didn't have dinner there but did have breakfast on my last morning. I would certainly recommend it if you are in a hurry as I was. I look forward to staying there again.

"Size matters "
simon B, 05 Mai 2018

Room was great and clean. But was disappointed to find out breakfast included was only continental and you were asked to upgrade. You feel cheated. Ordered room service, a 300gm steak would have been lucky to be 150gms. Couldn't believe it! What was there was cooked perfectly though. Wouldn't recommend it and wouldn't bag it...

sandrajoyces, 01 Mai 2018

The price paid was a little high for the Value as we saw many other accommodation places that looked to be good. The breakfast was barely worth having. Only white bread, cereal, and the barest of extras. The beds however were very comfortable.

"In desperate need of renovation and a good clean "
Kate O, 28 Avril 2018

Room 52 - Thankfully we just stayed overnight. Booked a standard room; and expected it to be clean and basic. It was neither clean nor basic. The room was very old, nothing like the photos on the website. It needed a good clean. The bar fridge was ancient and made noises all night, woodwork was falling apart, shower screen was broken, shower head was horrible too, tap in the bathroom was missing the cover and was filthy. The couch was horrendous; very grubby. I would not stay here again.

"Good value"
Tracy m, 27 Avril 2018

We stayed last night at the Sanctuary Inn this is our second visit. The first time we were on our Harley and as the owner is a member of HOG we got a special deal. The staff are very nice the room is clean and the food is delicious and to much for us to eat. Keep up the great work.

"Great room"
crusse854209, 26 Avril 2018

Great room for overnight stay and the bed was so comfortable the best I'd ever slept on for a motel. Breakfast was included in reasonable priced room. There was variety for breakfast and was very well set up. I would definitely stay again.

"Room 55 - exec spa suite"
anlmyers35, 23 Avril 2018

Room 55 - Exec spa suite made for a relaxing couples weekend with my nearest and dearest hubby. The room is worth every cent and is with out a doubt the best spa suite I have ever stayed in. Fire place, bath in bed room, glass in to shower, large Tv , the works

"Value for money"
Matt R, 23 Avril 2018

I have stayed at the Best Western Santuary inn in Tamworth on numerous occasions I find this hotel is second to none in the way of bang for your buck. The customer service is exceptional by the staff, the rooms are always clean and tidy (you can smell that they have been cleaned), the beds are alway made with crisp white sheets and are very comfortable to ensure you of a good night sleep. They have fantastic pool and spa area which is great to relax in. The pool area also has a BBQ area for the use of hotel guests Free WIFI and Foxtel is available You can also get a free gym pass if required The Riveria restaurant is one of the best I have eaten in. They have a huge selection of different types of food to cater for everyone You can get home made fired pizza to fish to massive steaks and different pasta dishes Been away a lot I don't feel like going to the restaurant all the time so I quiet often have room service , which is the same quality food that is served in the restaurant I cannot speak highly enough of this motel

"We had a pleasant stay"
Jonah C, 23 Avril 2018

First time staying at this hotel and we were thoroughly impressed. We booked directly on their website and rooms was just as the pictures showed. I can't speak for others, but we had a pleasant stay. Our room had been recently refurbished. Room number 8 close to reception. King bed, LCD screen w movies channels / sport and Foxtel. Air con worked sufficiently.

"OMG I couldn't believe it!"
Karen4444422, 23 Avril 2018

We had our first trip to Tamworth. We had never been to Tamworth and I did quite a bit of searching and reading reviews to choose a hotel. We were staying a few nights and wanted somewhere clean and comfortable. The pictures on the website of the rooms were nothing like what we received. We had booked a long way in advance so it wasn't last minute. The room was so old that everything was in really bad condition. I have never stayed anywhere this bad before. It was not the fault of the cleaners as it is impossible to clean worn out timber or rotted timber under the fridge. The cleaners can't repair the cracked walls or the stained furniture. This was not the welcome to Tamworth we were looking for. As we are due to visit Tamworth frequently for the next year we would certainly not stay here again and would certainly discourage friends and family from this Hotel. We have attached photos of the room we stayed in. Be sure not to walk on the carpet. :(

Hamed H, 16 Avril 2018

Nice stay at the sanctuary inn for 2 nights over the weekend. There was such a bad storm on the road so we pulled in late at night, we were lucky to take their last standard room which was very comfortable and clean... room was $129 and it included a good spread of continental breakfast too

"Okay for an over night stay."
Wendybel, 15 Avril 2018

Comfortable bed. Nice spa bath but you need to be really tall to reach the plug. Didn't like the glass block tiles in the bathroom, don't need to see who is sitting on the toilet :( . The bathroom needs an exhaust fan. Towels are large and soft.

"Weekend away "
Jeff R, 14 Avril 2018

My wife and I have spent the weekend in Tamworth staying in a standard room . Absolutely enjoyable . We arrived Friday night to check in and were greeted with a big smile and hello . The room was very clean , and quiet at the back on the ground floor . We would not hesitate to stay again . There are a lot hotels in Tamworth and I don't think we would bother even looking else where .

"King room on ground floor the way to go"
Faras O, 07 Avril 2018

Others hotels should take a leaf out of this Hotel's book. Décor is quite nice the rooms have been kept well. Our king room was great, I think it's the way to go. The service was professional, friendly and the food in the restaurant was top notch on both nights that we ate there. Check in and check out was a breeze

"2nd stay in 6 months still excellent"
Sally W, 06 Avril 2018

Great country stop over choice. Nice to see the same staff remember you over such a period of time! This time was over Easter and complimentary Easter eggs were an Egxellent welcome addition ?? . Nice to also see some extra additions to the dining room menu. Who doesn't love a good old pizza? Very quiet even though it's on the high way just like very other hotel in tamworth, it's impossible to avoid.

Petermahoney, 05 Avril 2018

We booked this motel after visiting their web site. Requested a first class room as shown on their site. When we arrived we were given a room that did not remotely resemble the room shown. The room was full of dust and generally poorly presented. My wife complained and was told that was their twin refurbished room yet it was not light clean and bright as shown. They did not care. On leaving she pointed out the dust and suggested the manager should inspect it. I would never stay there again.

"Easter break"
Pete G, 05 Avril 2018

It's the little things that make your experience at a hotel one to remember. From the welcome water at check in and the complimentary chocolate Easter eggs over Easter, The staff at hotel are enthusiastic and clearly love where they work. Our room was better than most best westerns. Thanks from room6

"2 night stay"
Launn, 04 Avril 2018

Nice motel only 2 min drive to tamworths peel street and a 1 min walk to the country music hall of fame. We firstly got a room on the hwy great room but a little noisy, on asking we were moved the second night to a up and down stairs room.Well appointed with all you need. We made use of the pool both days(pool towels in room). Staff super freindly and continetal breakfast was a great touch.tassie couple

"Pet friendly and friendly employees"
Mocca L, 02 Avril 2018

We had planned to drive from home to Tamworth and back to pick up our new golden retriever puppy but it just wasn't doable. We found the hotel on and selected their pet freidnly room just before 10pm. The room had wooden floors which is perfect for our new born pup and was nicely refurbished also, close to the hotels field made a good nights rest, not too far to take our new puppet for a wee wee

"Lovely two day stay"
Cody C, 26 Mars 2018

We found the staff to be just lovely. Eating a good meal in a country town can be hard to come and hit and miss, so we were very thankful the hotel had a menu to cater to all needs on site. Melt in your mouth moments... great speed on the wifi and signal allowed me to do some work while we were away for our friends wedding. Room was big, spacious and more than comfortable for our 2 night stay

"Great free wifi and nice clean hotel room"
Guy C, 21 Mars 2018

Booked over the phone, was reccomend a premier room. Our room was sensational, even a free to use coffee pod machine on the desk. Easy access to reception and restaurant, only 10 minutes taxi ride from Tamworth airport.

"Will stay again"
Mary S, 19 Mars 2018

Experience - great, welcomed with a smile, courteous well dressed receptionist Location - perfect, in the town centre. Close to everything Room - excellent, clean! Refurbished on the lower level. Quiet. Amenities - nice, sparkling blue pool came in use on the hot days which we enjoyed very much as the sun set Room for improvement: maybe some more fish ?? on the food menu?

"Friends wedding weekend escape"
Jeremy A, 18 Mars 2018

A large group of mates and I stayed at this place for a friends wedding. Considering our rowdy behaviour I thought the hotel did a great job in looking after us. I lost my key returning to my room at 4am. The manager came down and cut me a new one with no fuss. The complimentary continental breakfast went down well with us all in the morning. All in all an enjoyable weekend away.

"Nice hotel, helpful staff, easy access to the main street."
Dawn M, 17 Mars 2018

I thought I'd booked a room online, but I messed up, so on arrival and hoping for a 4 night stay, no booking was found and only a couple of rooms available for a few nights! The staff could upgrade us to a room including a lounge which was often booked by a well known country singer star when he stayed in Tamworth. The staff were very accommodating and helpful to two weary travellers, price was agreed, all was well. Our dinner was good-I had a tasty chilli crab spaghetti, my husband an excellent mushroom topped pizza, the base of which was spread with a delicious selection of cheeses, so different from the usual tomato base, very moorish. Recommend this, its making my mouth water just writing about it. Back to our room, spacious with a circular table/chairs, a lounge (settee) which we found a little too soft. We did think that the bathroom would benefit from a refurbishment. The bath was stained, chips along the top, some tiles were chipped too. However, the bath towels were fantastic, large, white, soft and so fluffy. We had one cooked breakfast every morning which was good and well presented, and the gluten free bread was very welcome. The staff were helpful and welcoming, but being a business hotel, we found it strange that you could not have a drink until 5.30pm. The hotel has ample parking, well situated for the short walk to the main street with a good selection of shops, restaurants, pub etc. A comfortable stay, helpful and friendly staff.

"Motorbike friendly hotel. Top quality"
vippoo, 16 Mars 2018

Friends of mine suggested to stay at the Sanctuary Inn as they had a great experience... well so did we. We found our stay to be enjoyable and the staff and owner welcoming of our new Harley Davidson. They even booked us in to a room so we could be close to our bike and park our bike undercover. Will be staying again on our way back down from QLD. Thanks

"Excellent value"
Jacob F, 15 Mars 2018

I travel to Tamworth often for business and sometimes leisure with my family. The Sanctuary Inn is my go to hotel. Great location in the CBD, across the road from Woolies and massive Dan Murphy. The staff are freidnly which is surprisingly important after spending all day on the road and the room service most importantly are very clean and comfortable...... and can't forget excellent value overall hotel with delicious food.

"Such an amazing place to stay"
Tim M, 05 Mars 2018

I stayed at the Best Western Sanctuary Inn with some family and friends for a holiday. The place is amazing/beautiful and the staff are also, they went out of their way to make sure we were well accommodated and had everything we needed.The place is one of a kind, couldn't fault it. i will be staying here again and again and couldn't recommend a better place to stay in the area and i have stayed in a few around. Thanks everyone who made our stay one to remember

"Highly recommended!"
jezldn, 22 Février 2018

Travelling from London isn't the greatest of experiences but staying at the Sanctuary Inn made the experience much nicer :) Friendly staff, great value rooms and a beautiful meal at the end of busy days. All the amenities were perfect and the location is amazing for getting around town easily. Would definetely stay again whether it was business or leisure.

"Clean and tidy in good location "
Inverellboy1975, 17 Février 2018

Nice tidy rooms, with a nice (and busy) restaurant, good pool for the kids, and a convenient location make this a good option to stay in Tamworth. Good size family rooms as well. Would recommend to others and would stay again.

"Great value excellent customer service"
Mio S, 10 Février 2018

Stayed in rm 60. Huge room with a loft bedroom. Comfy bed. It was 40 degree day, and having a huge space to cool, air con struggled to keep the loft bedroom cool but there was a fan to keep me comfortable. Free WiFi worked well. Older building but we'll maintained and nicely renovated. Good range of bathroom amenity. No need to bring your own shampoo. There was even a nice bathrobe. I ordered room service for dinner - steak and tiramisu - it was Great! Outdoor swimming pool with a spa - clean and well maintained. Adjacent to the pool area there was a gorgeous bbq area. Free washing machine and dryer in the guest laundry - a bonus! Continental breakfast had a good variety and was included with the room tariff, with an option to pay extra to upgrade for cooked breakfast. Walking distance to supermarket and fast food. Complimentary bottled water from the reception. And the best part was amazing friendly and smiley staff. Great value for $129. Booked via wotif the day before. Very happy. I can highly recommend.

"My go to location in Tamworth"
Terry F, 09 Février 2018

the Sanctuary Inn is situated at the east end of town where the New England Highway comes into Tamworth. This trip was wet. It rained most of the time I was there. Tamworth is usually in drought so that threw me off a bit. I mentioned at the desk that here were cracks in the rooms walls and they told me that the drought had caused that. I thought it was the result of an earthquake!

"Great find - great hotel"
Sonia C, 06 Février 2018

My relatives and myself came up to Tamworth in a bit of a spur of the moment trip, didn't have anything booked. We rocked up to the sanctuary hotel, driving in from Brissy way, the hotel is on your left, you can't miss it, very easy to find. The hotel had a family room available (room 14). We loved our room and our kids certainly did to with stuffed animals everywhere in the kids room, their own air con and own tv and my husband and I enjoyed having our own space to with our own amenities.

"Great for families"
Benny B, 03 Février 2018

Handy to everything at a very reasonable price. Loved the BBQ area by the pool, my family and spent many late evenings here whilst the sun set. Great wifi signal in all parts of hotel and air con worked well in the stinking heat. No complaints here, great for families, free cold bottled water on arrival and throughout stay from lovely young girl at reception - We will definitely stay here when next in Tamworth.

"What a dump"
flaming_lamborghini, 03 Février 2018

This Motel is advertised as being of much higher quality than it actually is. Our room was a dump, with cracks in the walls, a basin (hot) tap that did not work at all, and house-keeping that was forgotten. The Receptionists were rude and abrupt (except for the younger blonde girl who was great). We had a nice balcony attached to the room, but it was locked and we weren't given the key until I asked for it. My friend and I had separate, poor experiences with rude Reception staff. The room looked like it was 80 years old and was located right on the highway, with constant sounds of semi-trailers driving past. Not bad for $325 a night !! The Reception area and restaurant actually looked really lovely, especially compared to our room! The room was a loft-style and the upstairs bedroom did not have air-conditioning, only a pedestal fan. Not very pleasant in 36 degree heat.

"Above and beyond"
andrew p, 30 Janvier 2018

This is my 3rd trip to Tamworth over the last few years and quite by chance this trip fell during Country music week. The staff went above and beyond to find me a room during their busiest time of the year. Ate at the restaurant most nights, the kind waiter from Ireland explained the new menu but i kept ordering the steak night after night. With the side dishes. Coffee was ok but overall a great dining experience once again. Special thanks to the two young ladies at reception both are a credit to the hotel / hospitality industry.

"TCMF2018 - Caring, dedicated staff made for a great stay"
villageterrace, 30 Janvier 2018

The staff team at BW Sanctuary Inn could not have been more helpful and understanding with regards to the needs of a guest with a disability who was travelling alone. He loved his stay and said that the hotel was definitely worth the 4* rating, 'maybe even more'. The team took extra time and care to ensure that he was looked after during his stay, particularly Georgie. Thank you BW Sanctuary Inn

"TCMF18 - See you next year for the festival in 2019 - TCMF19"
Dolphins O, 28 Janvier 2018

Delightful staff make this good hotel even greater than it is. My husband and I stayed here for 5 extrodinary nights of what was or first Country Music Festival and our first visit to Tamworth. It's just across the road from Woolworths. It has a delicious restaurant at the hotel called Riviera which we ate at multiple times during our stay. It was nice to come back to our "sanctuary" when you have been out in the boiling heat all day and night. Our room was so nice a quiet, we left our air conditioning running day and night even when we were not in the room and it was the perfect temperature arriving home each night. A big thank you to everyone at the sanctuary

"TCMF 2018 - Excellent - Fun - Great location"
Marlene S, 27 Janvier 2018

We do a lot of traveling throughout the year with coaches and this was by far our groups best experience. Our fun over 50 group was most happy with the fabulous service of the lovely staff, easy coach parking, room allocations handled perfectly. Again, fabulous restaurant onsite, staff handled our fussy old needs fantastically. One of our group had their birthday while Country Music was on, the staff help put up balloons which was a very nice touch and great attention to detail.

"Room for improvement "
BlackiesGirl, 25 Janvier 2018

We booked a queen premier room, not a great big room but it done the trick. The Queen bed was just too soft from what we are used to, the Bathrooms pretty good size although gets a bit wet as the screen is too small and water sprays out. The Air Con was horrid sounded like a Mac truck running all night long along with the traffic noise outside each night made it hard to sleep, the little tiny bar fridge simply could never get things cold it struggled. Room service for breakfast could be improved the tiny size of the meals compared to the huge prices we paid made us buy our own muesli for the other days. Overall it's good little place to stay, although there are so many places in Tamworth I would look around for another next visit. Reception staff and housekeeping were really lovely and helpful.

"Tamworth Country Music Festival 2018"
Jadore O, 22 Janvier 2018

Stayed at the Sanctuary Inn for the last 4 nights during the Tamworth Country Music Festival 2018, my husband and I had a blast! We booked a premier king room, a nice new little addition & welcome feature to the room from when we last stayed early last year is a free coffee pod machine, great for a pick me up after long nights of singing and dancing in the 40 degree heat here. Free bottled water too now available at receiption a nice touch. Great location only a few minutes walk to the centre of the festival on peel street.

"Great Experience!"
karinarozengurt, 21 Janvier 2018

Lovely staff that made us feel very welcome! Great room, very relaxing and I must say the Internet was very fast, which is definitely a plus. The overall service and experience was exceptional, and I would highly recommend this place!

"Would stay again"
Peter W, 19 Janvier 2018

When your traveling to a regional part of Australia, don't ever make the mistake of booking a boutique hotel like I have in the past - they are generally crap or non existent. This is a proper best western. The wifi speed I checked in my room and even by the pool was 23.5mbs per second - very quick, almost as quick as when I checked in unpacked in my nice premier room and ran down to the crystal clear salt pool. It's 40+ here today and it's a very welcome addition. Would stay again and reccomend to friends.

"Over priced and under delivered "
rodj700, 18 Janvier 2018

My wife, mother in law and our 2 year old son stayed here for the past two nights because it was supposed to be one of the best in Tamworth while they visited a sick relative in Tamworth hospital. We booked a room with breakfast and a cot for the 2 yo over the phone and they price matched a price of $144 a night At check in, my wife noticed that the invoice said "room only". When she questioned it and said we had booked a bed and breakfast room, the lady first replied it was room only but then, after protests, decided the 2 adults would be free but breakfast for the 2 yo would need to be paid for !! She said she didn't know how much that would be but said it would be between $5 and $10 ... what a joke ! The entire stay he ate 2 slices of toast and drank 2 small glasses of milk for two breakfasts and they were charged $15. Any half decent motel would never change for that or anything else for a 2 yo for that matter. When they got to the room, no cot. While this was provided upon request, they also received a bill for $12 at checkout. At no time was a charge ever mentioned and it was a cheap travel cot, not anything flash. As they drove up from Sydney, they could have taken ours for free if we knew they were going to charge. The "included breakfast" was only a continental but it was pretty good with an option to "upgrade" to a hot breakfast for even more money. There was no buffet option so paying for the hot breakfast was crazy given most cafes in town serve a hot breakfast for half the price they charge. Given the $144 a night price tag, you would expect a decent hot breakfast, especially in a country town where generous food used to be a hallmark. Despite my wife's obvious dissatisfaction, the staff didn't seem to care and just went about charging the credit card. Overall failed to meet even the basic expectations and we would never stay there again.

"Highly recommend"
237zoran, 17 Janvier 2018

Family operated business, tastefully decorated spacious room, crispy white sheets, fluffy towels, friendly and welcoming staff. Supurb quality food, not to mention the swimming pool after a lengthy drive. My favourite Tamwoth stop.

"Pleasant stay."
Qcruiser, 15 Janvier 2018

We were upgraded to a Premier Queen room when we checked in. We had booked the standard room. The room was quite spacious with 2 chairs, which were very hard to sit on, and the Queen bed was comfortable. The bathroom was quite nice, except for the water going everywhere when taking a shower!! We loved the bath towels, they were so soft. We had 2 complaints. The air conditioning was very noisy and we couldn't get the clock to work. The lady in reception was very friendly. Overall a pleasant stay and we will stay again when in Tamworth.

"Very nice, great location"
AmandaAds787, 15 Janvier 2018

Stayed here on our way home. Beautiful place. Bed was super comfy, room was a little dated but still nice. Highly recommend. Receptionist was wonderful and very pleasant to deal with. Thank you again.

"As a diamond member of best western - I approve"
Garry S, 14 Janvier 2018

As a diamond member of best western I often travel and stay at many best western properties. I booked a premier room as it is located on the ground floor and was able to park almost immediately outside of my room. My room was refurbished with a very comfortable bed and a lot of cable channels. Being so close to Woolworths was very handy, we ducked over there for some snacks for the road the next day.

"Felt like coming home"
Onehotsummer, 09 Janvier 2018

When I arrived at this hotel reception after booking on the phone, I felt like I was coming home. We were both made to feel so welcome and the staff explained the facilities and hotel so nicely. We had to leave very early in the morning so we did not have time for breakfast.

"Love it here. Great stop over"
Skye R, 07 Janvier 2018

Family friendly, fairly centrally located , clean rooms, comfy bed. Our room also had a kettle and toaster, which is a neat extra. Beds huge and comfy. Had dinner at restaurant food was to die for. the staff are very friendly and accommodating even when very busy. I would recommend Best Western Sanctuary Inn to anyone staying in Tamworth. The room we got, which was a loft was just beautiful.... Will not stay anywhere else from now on.... Love it here

"Our expectations were met"
Junior W, 03 Janvier 2018

As a Best Western rewards member I often travel to multiple Best western properties around the country and NZ for work and leisure. The Sanctuary Inn is equal with the Best of Best Westerns in AU/NZ. I stayed in room 61, a loft style family room. Newly renovated, highly quality fixtures and multiple LCD TVs, one for the kids and one for us so we could both relax at same time. Free high speed Wifi and close to hotel pool. Can't ask for a lot more.

"Highly recommended to all travelers"
Sunny W, 03 Janvier 2018

An upmarket experience. Your never sure what to expect in a country town. But the sanctuary delivered the goods in more ways than one. We received a complimentary upgrade to a long bedded room which was a nice way to start. Our room was meticulously clean and recently renovated / updated. Better than a lot of hotels I've stayed in the big smoke in Sydney. It was sooo hot when we checked in, our air con worked efficiently. We headed to the lobby bar for early drinks at 5.30pm. We were welcomed by a polite Irish barman who eagerly took our drinks and food order. Drink were Ivey cold, dinner was equally as good in the riviera restaurant. Both my wife and I both ate the home made cannelloni- it was superb.

"The best - Best Western"
James K, 02 Janvier 2018

We were made to feel very welcome by every staff member who looked after us. We were also nurtured by the delicious food available at the hotel, the rooms were fantastic very comfy bedding and high quality sheeting. Would highly recommend this place to anyone

"Poor service."
John J, 01 Janvier 2018

Was in Tamworth over xmas and was recommended the Best western. Experience was terrible, at the checkin the young blonde girl was very rude and not welcoming at all. Then she told me that the restaurants and bar will be closed for 3 days. As I went to my room I then read that there will be no room service or rooms wont be cleaned or towels changed or beds made for 3 days. As I had already paid it was to late to cancle or get my money back. I understand its xmas but guests are paying money for a service but was none. Nothing was on the websites either when booking the hotel. So for 3 nights I ate takeaway food. Rooms not cleaned nothing. Sama responce from other guests talking to them couldnt believe no food or drink or room service or rooms cleaned for 3 days and its rated 4 star hahaha kidding. Not to mention the cockroaches in the room. 1 positive the room is spacious

"Positive experience"
Celestre G, 30 Décembre 2017

I have never travelled through country New South Wales before or Tamworth for that matter so my partner and I were a bit apprehensive and unsure of what to expect. But I can easily say Tamworth and for that matter the Sanctuary Motor Inn is actually decent and so are the staff that work there. Our overall experience was a positive one. We received free breakfast with our included room plan and the hotel matched the same rate as a third party booking site when we booked direct

"Hot but nice enough "
QuothW, 28 Décembre 2017

Last minute booking on a drive south from Brisbane. Air con really struggled and the room didn't cool down till about 3am. Rooms are tired but pleasant enough for a quick overnight stay. Included breakfast was simple but great to be able to eat and get back on the road.

"Great night's sleep"
Georgina08, 28 Décembre 2017

Very covenient to shops and attractions. Room lovely and clean. Very comfortable bed and even a spa bath. The staff were very helpful especially when locked out of room. Enjoyed my stay in Tamworth. Certainly will be back again and recommend motel to friends.

"No noise no aircon"
WPS111, 26 Décembre 2017

Booked in at last minute whilst visiting family in hospital. Great room, comfy bed....but the aircon did not work. 32deg outside, 32 deg inside. Made for an uncomfortable night. Yes they did offer to change rooms at 9.30pm, but couldn't be bothered. Used a wine bottle to keep the window open ( only way). Would I stay so many other options. Breakfast host had No personality. Didn't want to be there.

"A Christmas day extravaganza"
Rima N, 25 Décembre 2017

For 19 years straight my family and friends have eaten at the Best Western Sanctuary Inn for our Christmas Day lunch. Of all these years, I can easily attest that today's meal was by far the stand out of the whole time we have been eating here. It was fantastic, our friends loved it just as my wife and I too. Perfectly cooked sliced veal, turkey breast with divine stuffing, roasted mushrooms, potato crumble, grilled prawns, beautifully glazed ham. I could go on, but you get the drill - great food and great accommodation. See you next year. Merry Christmas.

"A real Sanctuary"
Steve W, 20 Décembre 2017

We had a lovely stay at this motor inn on a long drive back to Canberra. We started driving from the Gold Coast in the morning, so when we arrived at the hotel it truely was a "Sanctuary" or a small oasis in the absolute beaming heat. Temperatures were pushinbrg 40 degrees Celsius way in to the evening. My only comment would be that due to the rooms doors facing the elements and not in a closed off hallway - make sure you close your doors and not keep them open to get some fresh air you may get some unwelcome visitors crawl in to your room. Our room was spotlessly clean, but I guess you can't control nature. I guess they were just looking for somewhere cool like us to.

"Good value for money"
Tom K, 17 Décembre 2017

My rate included breakfast and was definitely good value for money. The hotel is located within a few minutes walk to the CBD / centre of town and is directly across the road from Woolworths and Dan Murphys. The staff are very personal yet professional. Our room was spacious, big fluffy white towels were replaced daily on our 3 night stay. Great water pressure from shower. Our room was spotlessly clean. I would stay again.

"Spa in our bedroom, yes please! - Exec Spa Suite"
Max M, 16 Décembre 2017

My partner and I recently stayed at the Best western sanctuary inn to celebrate our recent engagement. Family friends of mine reccomened to stay in this room as it was the nicest in Tamworth. I booked this guest room as a surprise and boy were we both so happy with the executive spa suite. We took a few photos which I will try upload, in the room there is a electric fire place, full spa bath, huge LCD Tv, and the walls to the bathroom are made of glass which was great fun :) the staff at the sanctuary looked after us very nicely. We didn't leave the room much to make the most of it. We did order room service and pigged out! Amazing. Hopefully stay again in future soon!

"Positive experience"
Roxanne M, 09 Décembre 2017

My experience with the Sanctuary Inn was a positive one. It's of often you meet such down to earth people working behind the counter of a reception desk or the same again in regards to the waiters in the Riviera Restaurant at the hotel. Positives: food, room, bed, quiet, ice cold air con and massive fluffy towels. Cons: Would like a 24 hour munchies list that is able to be delivered to the room. Great atmosphere in the bar near reception to late at night...

"4th stay in past few years"
Matty4orum, 08 Décembre 2017

This is about the 4th time I have stayed at this hotel and each time I have stayed in the past few years has been exemplary, I think all establishments should just try and offer what the team at this best western offer. I received a complimentary upgrade on my my most recent stay. I phone ahead and pre ordered my dinner too as I knew I would be arriving late, my meal was delivered fresh to my room upon arrving - Yum!

"Excellent value"
Naughty R, 02 Décembre 2017

Nothing is to hard for the staff at the best western inn. My work books me in to stay at this hotel / motel every trip to Tamworth. I'm upset if they are booked up and I have to stay elsewhere. compare the price of accommodation here compared to others in the town, the hotelrepresent excellent value

"Friendly staff await the visitor"
gamain, 01 Décembre 2017

The Sanctuary Inn met our needs whilst visiting Tamworth. The room was a good size and well maintained. Whilst it was warm in the room when we arrived, the air-conditioning worked well, quickly cooling our room. The bedding was comfortable, though we should have brought our pillows as the ones supplied may have suited some but we found very hard. We found our room noisey due to traffic, but as the land of nod arrived it was only the odd noisey car or motorbike, that could be heard. Parking was a little tight outside though, especially when someone, opened a car door against our vehicle, just to remind you they were parked near you. Oh well these things do occur. Overall a good 4 star hotel at a good price, with continental breakfast included during our visit.

"Clean and comfy"
Bunnings L, 30 Novembre 2017

After many hours driving on the road all day, my old man and I decided to stop off for the night. We stumbled upon the Sanctuary Inn and were most impressed with the establishment.. but most importantly it was CLEAN! A rare find in most country hotel / motels. The bed was comfy and the sheets crisp white, nicely oversized bath towels also. A good impression all round.

"Great choice"
Sally W, 28 Novembre 2017

I booked a room online directly through their website, the process was seamless as was the check in process. My room was quiet and everything that I needed, close to reception and their onsite restaurant Riviera which is what I requested due to an old knee problem. If your staying in summer too, the pool is fantastic located at the back of the property off the highway.

"Second stay in the past 2 years still good"
Xavier D, 27 Novembre 2017

Thuroughally enjoyed our stay at the Sanctuary. This was our second stay at this hotel, with the first being during country music festival in 2016. The hotel seems to have had some nice updates and improved restaurant. On this occasion we only book a standard room but to our surprise we were given a complimentary upgrade which was obviously very much appreciated. We will be back.

"Work Christmas Party"
cbarratt1965, 25 Novembre 2017

Great place, good atmosphere nice amenities, but our meals were cold. All the beef dishes were cold. Deserts were alternate drops, and hardly anyone could eat the lemon tarts as they were so sweet and the crust was rock hard.

"Quiet , clean ..."
Belinda H, 14 Novembre 2017

Motel was very easy to find and enter. Very quick and easy check in , and was pleasantly surprised with an upgrade to a king room. Room was spacious and well set out , with a great size bathroom . Nice and close to supermarket . Will definitely stay again when next in Tamworth

"Would stay again."
Twix F, 10 Novembre 2017

Very cute and comfy hotel in centre of town. Stayed with my father in a premier twin room with one queen bed and one single bed. The room was perfect for our needs. We stayed in room 17. The bathroom has been nicely renovated. The air con works well and room has 20 fox channels. We went for a dip in their pool which was very pleasant and quiet. Would stay again.

"Business Trip"
Positano15, 06 Novembre 2017

Have stayed at this hotel before. The rooms are always very comfortable and clean. The shower runs hot and the towels are large. Staff are always helpful and well mannered. Always a good night sleep even though this hotel is on the main highway.

"Would stay again"
Rose D, 29 Octobre 2017

I found this hotel to be overall very pleasing. The staff were very pleasant, the check in process was very easy. My room was close enough to reception. The food in the restaurant was of a high standard and so was the service. Would stay again

"Expensive food, wrong breakfast order, given the wrong invoice"
540laneb, 27 Octobre 2017

The staff are extremely pleasant and friendly, but... the bedside lamps don't allow you to read by them (as with most hotels), the windows don't open, and I found the bed extremely uncomfortable. The room service meals from the hotel restaurant are outrageously expensive (around $40 a main WITHOUT vegetables). Quite literally, I could eat at any 2-hat Sydney gourmet restaurant for the price. They got my breakfast order wrong; and what was there was less than ordinary - at $25. I could have breakfast with a proper espresso coffee for under $20 had I been able to get into town. Very diappointing.

"The BEST best western"
Lifes G, 24 Octobre 2017

A cut above the rest, this is the BEST Best Western. Clean rooms, hot showers and a comfy bed, Nice atmosphere in the best location in town, always prompt service. We booked direct over the phone as we were driving through Tamworth. Compared to a lot of other Motels I have ever stayed at, this has to be one of the best.

"Best ever !"
Mark P, 23 Octobre 2017

From the day i rang and booked the staff on the front desk could not do more for us. We travel on a motorbike and find some places less than understanding. Staff arranged for our bike to be under cover when I booked. Arrived to pleasant helpful and down to earth staff. Rooms were exelent Beds were comfortable and huge. Free laundromat to dry clothes. Had dinner in restaurant and was probably the best dining experience ever. Waitresses were polite helpful and food was to die for. The manager of this motel has some fantastic staff and they need to be congratulated. If you dont stay at this motel you are off your head ! Congratulations and well done pitty more places couldn't be like yours.

"2nd stay at this hotel"
andrew p, 22 Octobre 2017

Great staff . Who very very helpful from the young lady at reception to the staff in the restaurant. My 4 day stay was better than my first visit. I was upgraded to a premier room at no extra charge. Keep up the good work and look forward to seeing you next time in Tamworth

"We picked a winner"
Ferrari L, 22 Octobre 2017

Reception staff friendly & knowledgeable, We recently stayed here for 2 nights and from start to finish the stay was great. Located just across the road from a brand new Woolworths and Dan Murphy and just a quick stroll to the centre of town, it's got to be the best located hotel in Tamworth. We had been towing our trailer along and there is plenty of parking on site for large vehicles. Our room was clean to the highest of standards. The bathroom was modern and well thought out. The restaurant is a definite winner to. Thank you from room 7.

George S, 19 Octobre 2017

What a great place to stay everything you need breakfast lunch and dinner need not go anywhere. Room serviced everyday with great staff. Swimming pool not near highway with full sun great bbq area and very private. The staff were so friendly specially the young guy that gave us so much local knowledge of what to see and where to go.THANYOU from tassie

"Excellent hotel"
Elizabeth B, 19 Octobre 2017

Excellent hotel in country Tamworth. Nice renovated room. I got a renovated premier king room. My room was on the ground floor and was able to park pretty much out the front of my room. The bed in my king room was of a high quality, not sagging like a lot of country stops. The bathroom was also nicely renovated and the bedroom had a flat screen tv with lots of cable channels to. Excellent onsite restaurant to. We ate one night in the restaurant and 1night room service. Both were as above average for typical hotel food. Can't thank the staff enough especially Brian in the restaurant and the lovely lady at reception.

"The best country hotel"
michaelholloway, 19 Octobre 2017

I stayed here last month on my way through for work. It was run like a Sydney hotel, the were amazing and was so impressed with the restaurant. Such a big difference from what else is on offer in town.

"Lovely Accommodation"
Sandywags, 09 Octobre 2017

Couldn't fault accommodation and good position close to everything in town. Only two complaints would be 1) why put toaster in room and not supply plates or cutlery. Surely just a couple of small plates and a couple of knives would be normal? 2) the small bar fridge was so full of drinks there was no room for our own things. My husband is diabetic so has to keep his needles cool and we had extra milk, etc.

"Room, Service, Location 5/5"
Cosmetic G, 09 Octobre 2017

Great experience, quality accommodation, convenient location - can reccomend this hotel for all. Real milk in the mini bar fridge, none of this long life junk like in a lot of hotels. Lots of Foxtel channels. Very clean bathroom and excellent water pressure from my shower. Although property is located on New England Highway, we had a perfect restfull sleep with no interruption. The restaurant is full of character, with a nice theme and feel to it. Nice TV set up in the bar while the state of origin was on too. We paid $184 for a king bedded ground floor room. Thanks

"Thank you Georgie and Rob"
Flange F, 06 Octobre 2017

This best western property exceeded our expectations in every way possible, especially in the way that we were treated as guests staying in the hotel. I can't thank Georgie and Rob enough, they are a real asset to that hotel. Their restaurant is rated 2nd on trip advisor in the whole of Tamworth and it's easy to see why once you eat. My only criticism would be to have 24 hour room service! I know it may not be possible but it would be nice for guests getting the munchies!

chick1, 04 Octobre 2017

We stayed here on our way up the coast. Rooms were only around $130 a night but were in need of some refurbishment. The couch we were afraid to sit on as it creaked like it was about to fall apart. The bathrooms are original 70's and need updating. But overall we got what we paid for and the bed was comfortable. Also another pet hate was we had the smokers bin/ashtray outside our door so we were constantly smelling cigarette smoke. On the other hand the Riviera restaurant in the motel was amazing.

"Comfortable overnight stay"
Annie M, 29 Septembre 2017

Reception staff were lovely and room (we were upgraded to a loft room) was comfortable especially for the price. We had our 2yo with us and she slept on the sofa bed downstairs, my only criticism of the room is the sofa bed - it was missing springs so it sagged in the middle and would have been impossible for anyone bigger or heavier than my two year old to to sleep on (even she complained of a sore back in the morning). Replacing the missing springs is a small piece of necessary maintenance that should be attended to. Otherwise a great stay and will stay again when we are in Tamworth

"Comfortable hotel with lovely staff"
Pixrun, 28 Septembre 2017

Have stayed here before, this was my second stay. Hotel is conveniently located and the rooms are very comfortable. I would recommend for business trip. Has wifi but I had to use my own as it fell out a lot.

"Quality accommodation and restaurant"
Chelsea F, 24 Septembre 2017

This is my first trip up to Tamworth in all my life and my first review on trip advisor :) I wouldn't normally write a review but felt compelled to let everyone know about our recent experience. Let me start by saying Georgie and Rob are excellent hosts and immediately made us feel welcome. We booked in for dinner and then off to our room, which was a beautifully renovated loft style room. Lounge, TV, table, chairs and seating down stairs and another TV and airconditioning unit upstairs. The bathroom and room were immaculate. We only got to stay overnight as we were relocating a horse float up north, but can tell you this is not your typical motel. See you next week on the way back. Thank you for making us feel special. Regards Chelsea and David.

"Great overnight stay"
HRE96, 23 Septembre 2017

We stayed here for just a night. I can highly recommend it. The staff at reception were so friendly and helpful, they even asked if the wifi was working ok and helped my son set it up on his phone. Had dinner at the restaurant Riviera, wow a mighty good meal, steak was great. Had a dessert and I'm not a big dessert eater but would very much recommend it. Rooms were great, beds got the tick of approval, staff terrific, restaurant top shelf. One of those places you keep note of to stay at next time in town.

"Sanctuary during a busy weekend"
Kcsueh, 23 Septembre 2017

Recently stayed for 3 nights during a conference. Was totally pleased with my room and it's appointments, great bathroom and towels, etc. I didn't have the opportunity to have dinner in the restaurant but was very happy with my breakfast, including accessibility requests very well met. Staff were very accommodating.

"Second Stay in 3 Years....still excellent!"
Leaddog83, 20 Septembre 2017

Very good quality rooms, decor, ambience, and new restaurant offered a very good meal. First room was just outside a "very noisy" A/C unit for the kitchens, so moved with no hassle....they knew about this noise! Good parking, quiet location, and very accessible to most areas going south or west. Nice pool.

"Thank You - see you again"
alexander398, 18 Septembre 2017

The S.I is located in a great location in the CBD of Tamworth. Perfect as you are walking distance from town. It really is a vibrant hotel with such good energy and the staff are really helpful and accommodating. I booked a premier room for a few nights during the week, as I was in Tamworth for work. It had all of the usual amenities of a hotel room with minibar and Foxtel. I will be back to this hotel for its luxury accommodation, the friendly staff and the of course for its onsite restaurant. The bar and grill is bright and airy and the breakfasts were great. Thank you to all the team there for making my stay enjoyable.

"Relaxing stop over"
stevenassar8998, 18 Septembre 2017

My fiancé and I stopped in at this Best western on our road trip back from Byron. Very tired after many hours driving, check in was fast and efficient, our room was immaculately clean and even smelt freshly cleaned mind you. We ordered room service and checked out very early in the morning round 6.30am then back to reality in Newcastle! It's on the New England Highway so as your coming in from QLD on your left.

"Everything we needed"
User, 18 Septembre 2017

My husband and 2 year old daughter had a lovely stay at Best Weatern Sanctuary Inn while visiting family over the weekend. Our room had everything we needed - the bed was so comfortable. Staff were very accommodating - especially with helping us cater for a toddlers needs. Delicious breakfast and dinner was great too. Excellent service and food. We will stay at the Sanctuary Inn on our next trip to Tamworth.

"Thank you for welcoming me back"
Letsgoscott, 18 Septembre 2017

Its been 7 years since I stayed in Tamworth, I returned to the Sanctuary Inn and I was not disappointed. The room was spotlessly clean and the shower was amazing, the large bathroom towels are also a excellent addition to the room. The mini bar was stocked well and the onsite bar ad restaurant was fantastic, I enjoyed the pepper steak and beautiful dessert with strawberries and pastry. The complex has free parking onsite and now a Woolworths just across the road, for added convenance. Unfortunately it was to cold to take a dip in the pool, I look forward to returning soon. Excellent hospitality.

"Good overnight stay"
Noel4359t, 17 Septembre 2017

We can recommend the Sanctuary Inn Best Western. I've got a chronic sore back and I booked this place because I read online they use high quality bedding. I was very happy with the bed. Good water pressure from shower to. and the sports channel so I could watch my car racing.

"Lovely hotel, great location, acceptional staff"
Dion M, 14 Septembre 2017

The Sanctuary is located in a great location in the CBD of Tamworth. It really is a lovely hotel with such nice ambiance when you enter reception along with aceptional staff to greet and serve you on your stay. We booked a premier king room for 2 nights on the ground floor. It had all of the usual amenities of a hotel room with minibar and Foxtel. I would reccomend this hotel for its accommodation and again for its onsite restaurant. The riviera bar and grill is delightful.

"Very clean and comfortable place to stay"
346kristym, 12 Septembre 2017

I stayed at the Best Western Sanctuary Inn from the 9th Sep till the 10th Sep 2017, I stayed in room 19, with my partner and young child. It was a vary clean and comfortable room. We enjoyed breakfast each day and dinner on Friday night at the Riviera Bar and Gill located inside the complex, breakfast was delicious I had the smash everyday and my partner had the big breakfast. Dinner was also great and I requested my childs meal be changed from Spaghetti to Casarecce (this was done with no fuss). I would recommend this place to anyone staying in the area.

"A great experience"
Peter H, 07 Septembre 2017

My partner and I stayed in one of the Sanctuary Inn's premier king rooms and we were very happy with our room and overall experience whilst staying in the hotel and even the booking process was easy booking directly off their own website. Parking is not allocated but that was fine as we were still able to park pretty much right out the front of our room. Free high speed Wifi is available to all guests so the code was provided to us on check in so we could log in. We also made a dinner reservation at the same time and were thrilled with our meal. No pub grub here only high quality locally grown and produced food. Our room was spotlessly clean and the air con worked effeciently. AH Beard king beds. It's all good here. Would reccomend and would stay again if passing through Tamworth.

"Comfortable but dated"
Stephen C, 05 Septembre 2017

Not sure if this hotel is undergoing renovations, but the rooms could do with it. They are roomy, clean and comfortable but very dated with some maintenance issues. Good size bathroom with good water pressure for the shower and nice comfortable beds. The rooms are quiet but feel very old and tired in contrast to the exterior which seems much better. They do have a generous Foxtel package with 20 channels as well, including 5 movie channels. I didn't eat at the restaurant as it seemed to be trying to be of a much higher standard than the hotel with a complicated, almost pretentious menu that was not in keeping with the basic standard of the motel. Overall, this hotel is at a good price point but if something else were available for a similar price, I would choose to stay elsewhere. I would also suggest that staying here you do not need or want a $60-$80 restaurant on site, something more basic would be more appropriate.

"A top class restaurant experience "
elainej465, 11 Août 2017

Drove pasted it enroute on our journeys and it caught our eye. We only went to the restaurant and the food was as good as any we've had in major city's. The staff were welcoming, ambiance beautiful & log fire working, food presentation and taste was outstanding. Huge portions. Very reasonable...a really lovely experience for us weary travellers

"Home away from home"
Belinda P, 05 Août 2017

It's the little things that's the Best western sanctuary inn that make you feel special. From the moment you enter reception you are greeted with a smile and checked in quickly. As I am Best Western rewards member and regular guest of the hotel, there is most often a little chocolate waiting for me on my pillow with a thank you note attached with it from the General Manager which is very cute. I have stayed in both the standard rooms and the premier rooms, both have very comfortable beds, the key difference between the two is the furnishings. I always look forward to coming back to the sanctuary inn. I do a lot of driving by myself from Brisbane to Sydney regularly and the Sanctuaryvat Tamworth is my go to place as the half way point on my long journey in the car every time.

Kristy B, 30 Juillet 2017

Outstanding and affordable room, paid $159 for a premier queen off the road (see photos attached) nice and spacious, clean and comfortable. Location: the motel is located within a 1 minute drive to the centre of town and is also across the road from Woolworths and Dan Murphy's. Accommodation: the room is beautiful and not your typical motel style. Quality bedding and heavy furniture. Restaurant: the food was beautiful for both in room service we had one morning for breakfast and even better at night sampling food from the Med! Service: the staff here go above and beyond to make sure guests are pleased. All in all we are very happy vegemites and look forward to coming back.

"Bring your pet! It's got amazing pet friendly rooms"
Giovanna T, 27 Juillet 2017

Recently brought my best furry little friend on my travels through Tamworth. I was concerned I would not find anywhere as I was driving through and decided to stay the night in Tamworth as I was exhausted. The Sanctuary has a few pet rooms and they are beautifully made up. Me and my pooch where very content. Nice, clean and quiet, we were looked after like royalty.

"Great accommodation & conference venue"
Junior C, 22 Juillet 2017

Great conference venue with a range of different rooms for our meeting. The staff are true professionals. The food was actually devine. It might be a best western, but I can tell you from experience, this is not your typical motel. I stayed in ground floor room which was a premier king, nice and quiet, great bed and fox channels. I booked and paid directly on their website for $169. Everything was great.

"Felt right at home at the sanctuary inn"
Charlie W, 20 Juillet 2017

Nice sized rooms, quiet and well insulated. Air con worked very well considering it was minus 2 last night. Georgie on reception loves her clients and her job. Nothing was to hard for her to handle. Rob the manager is a gentlemen and made my wife and I feel right at home. Would recommend this motel to both business travelers and leisurely travelers. We had the executive spa suite as it was the last room in the hotel, it's well worth the money and probably the best room in town.

"Excellent pet friendly room and motel"
422bennyr, 18 Juillet 2017

My family always stay at the best western when they come to town to visit me. The hotel truly is a sanctuary and is the best value in town in my opinion. Georgie on reception is just so lovely always willing to please her customers! My parents often travel with their 10 year old Maltese terrier so they make sure to book a pet friendly room directly with the hotel. The room is sparkling clean with wooden floor and nicely refurbished.

"Pretty Good"
Damian E, 12 Juillet 2017

Stayed here with my wife and 2 kids for 1 night. The room was a good size for a couple kids over being in the car. Good shower and get helpful staff. Room was reasonably priced. Closer took woolies (across road) and short drive/walk to main Street. Would recommend the motel to all.

"King room on ground floor - very good."
Brian A, 12 Juillet 2017

My partner and I booked a king room based off reviews on trip advisor and we can easily say we were more than pleased with our stay, room and service provided. The staff were very friendly and willing to go the extra mile to make sure we were looked after. Real milk in the mini bar always makes us smile and heaps of fox channels to unwind after a long drive.

"Overnight Business Stay"
willyhitch, 10 Juillet 2017

Room was what you would expect for a Motor Inn expect maybe a bit larger than usual. I checked in just before 10pm and staff were super friendly. Both checkin and checkout were super easy. Breakfast was pretty good also, although menu is kind of limited.

"Clean quiet and comfortable"
Sonia L, 10 Juillet 2017

Clean, quiet, comfortable nicely renovated premier room. In my opinion the best value in the whole of Tamworth. Sitting around the lobby fire over the last few nights has been divine. We couldn't get a cab over the weekend and the manager was even nice enough to give us a lift in to the centre of town, talk about service! We will be back

"Everything you coud want at your fingertips"
strezlecki, 09 Juillet 2017

Outstanding facilities including swimming pool, free internet, well appointed room, a lounge heated by a wood fire to drive out winter cold and an excellent restaurant. Add to this impressive list the fantastic , helpful staff and you have the recipe for a most enjoyable stay.

"Corporate travelers take notice - this is the place to stay!"
Warren G, 02 Juillet 2017

Corporates takes notice - this is the place to stay on your next business trip. My wife and I were very pleased from check in to check out staying in a ground floor premier room which was very comfortable and plenty of Foxtel channels! Nice atmosphere in the restaurant too. Even fresh bottled milk in the mink bar to, none of that long life junk. It's the little things that make this motel special.

"Pretty Shabby"
MiddleAgeAussie, 01 Juillet 2017

I probably made a mistake by booking this motel "directly" over the phone. When I called I asked about the $124 rooms offered by most of the on-line booking sites. I was politely informed that none were available. I was offered a $149 alternative. Thinking that this would be a slightly superior room - and not wanting to quibble over a few dollars I made the reservation. How wrong I was. The dearer room was in an old part of the motel and was really peculiar. I guess the room could be described as a "spa room" because there was a bed and a the same room. (See photo). This meant that the bathroom was separated from the bedroom by a flimsy nylon curtain, Really weird. There was, thankfully, a seperate toilet, with a door! The spa itself did not look particularly clean - again there's a photo. The old Goldstar fridge had seen better days and was in need of "deodorisation". Overall, the room was tired and shabby and certainly not worth the money. I'll be looking elsewhere when next I visit Tamworth.

Ian F, 29 Juin 2017

This motel is a good position in town.My room was tired and smelt very strong of cleaning chemicals. Staff are very friendly here . only complaint was i was awoken early by the cleaning staff moving there trolley around.

"Great family accomodation & divine restaurant"
Richie V, 29 Juin 2017

Excellent accomodation in country Tamworth. A cut above the rest in town. Best value for money. The restaurant is divine and you can tell the staff really care about guest satisfaction too. I booked a premier family room for a weekend away and was pleasantly suprised how well equiped the room was. Both bedrooms had there own seperate air conditioning system as well as there own large LCD screen with heaps of cable channels which the kids loved. Great place to stay in Tamaz. My kids also loved the kids menu in the restaurant or room service that we got and they are very fussy!

"Comfortable stay"
Pixrun, 15 Juin 2017

I was in tamworth this month for a business trip. We stayed at the Best Western. The rooms were clean and nice with a comfortable best. Hotel was slightly dated. Customer service was great during check in and check out.

"Overnight stay in executive spa suite was perfection!"
jsammut2017, 11 Juin 2017

Could not fault our stay at the sanctuary inn in the executive spa suite. We found out about this room via a Facebook add. It was our 2 year anniversary so we decided to spoil our selves while visiting Tamworth. The room is beautifully decorated with a nice padded bed head and the bath is close by to the bed. Massive tv above a Eletric fire place. The staff were lovely and we would definitely recommend this room for a special occasion.

"Only the best"
Rose P, 04 Juin 2017

I was not sure what to expect after all it is just Tamworth motel right? Wrong, the place really is a Sanctuary. Sitting around the fire in the lobby over the last few nights with business colleagues, drinking fine wine and cold beers - perfection. The rooms is close by to the lobby and restaurant. Enormous king bed, heaps of foxtel channels. No complaints. I will be back.

"Highly Recommend - this was actually a sanctuary "
The-Fig-Cafe-3880, 31 Mai 2017

I've stayed in many hotels and I've had a bit of experience in this industry; others should take a leaf out of this Hotel's book. From my panicked call from the airport when I thought I was running late to getting internet access after hours; every staff member was keen to help me at every interaction, especially Jay, and nothing was too much trouble. I was here for a business event. The facilities were setup and the team checked in with us consistently to ensure we had what we needed. The food spread was inspiring and all made onsite; bocconcini, tomato and a basil leaf on a toothpick. So simple but fresh and delicious, not another deep fried spread! My room feels much more comfortable and equipped than the price tag suggests. Bed is comfy. The bar area was also warm and comfy (cute open fire). A great team of people. A great place to stay on business. So easy to give these guys a 5. Thanks for looking after me.

"Best place to stay in tamworth"
Arthur S, 30 Mai 2017

Overall great stay and excellent value for money. Greeted with a smile and checked in to our premier king room. Spacious, modern. CLEAN! and quiet. Would definitely recommend this accommodation and if ever traveling through again wether for business or pleasure would easily reccomend this property.

"Super accomodation: clean, quiet with a touch of luxury"
Bianca L, 22 Mai 2017

Beautiful rooms, well maintained. My impression was the room was clean, quiet and luxurious. The staff were polite and helpful, the restaurant had lovely food on offer and I would be pleased to stay here again. The location is brilliant, close to everything you need.

"Business trip"
Andrew C, 12 Mai 2017

Regularly stay at the sanctury inn for business when in Tamworth. Is always clean and serves its purpose well. Close to supermarket, take away food joints and short walk to town centre. Only draw back is the noise from the road as the trucks gear down to the round about out the front. Other than that its a great stay.

"Always Great Stay"
O31UFjohnw, 10 Mai 2017

it is always nice to stay at this hotel rooms are of a good size and the décor is quite nice the rooms have been kept well. The restaurant is very good and the service to match. located just out of the main CBD of Tamworth easy access to all parts of the city.

"Perfect birthday weekend"
juliasym0ns, 06 Mai 2017

Drove down from Gunnedah to spend the weekend with family and friends. Pre booked the premier king room and my partner and I were very pleased with the sanctuary inn. Our room was spotlessly clean, foxtel and a clean and extremely comfy king bed! We ate at the onsite restaurant on one of the nights. The restaurant was very busy but the staff still managed to give us good service and the chef served out delicious food. Would definitely recommend this motel and would stay again when coming to the big smoke again. It's pretty much in the centre of town too

"king room is the way to go"
Craig R, 02 Mai 2017

the king room is great. the bed is so comfortable you just don't want to get out of it. the bathroom while a little small is more than big enough to get things done. there is no basic meals available from the restaurant it is fine dinning, which after travelling all I wanted was something basic

"A Pleasant Stay"
2481jen, 02 Mai 2017

We stayed for two nights and found the accomodation to be comfortable, clean and well appointed. The restaurant was an excellent choice. The service was professional and friendly and the food was excellent and the standard of a high quality restaurant.Breakfast in the restaurant is also well worth it with a great self serve variety with the Continental Breakfast choice. The motel is well situated and close to Woolworths and Dan Murphys and only a short walk to the CBD. The motel is situated on the main road from Armidale and at the major intersection joining with traffic from Sydney. In saying that though, the traffic noise is not really a problem. We will certainly stay there again when next we visit Tamworth.

"Such a pleasure to stay here"
Zac C, 29 Avril 2017

We were made to feel welcome and we were valued customers from the moment we entered. We chose to stay at the Sanctuary Inn based on recent positive trip advisor reviews. I could easily recommend this motel to others. The rooms, food, service and staff were all outstanding. Service with a smile!

"Impressive motel"
kazwallis2017, 27 Avril 2017

I travel to Tamworth for business from Sydney and compared to where i normally stay, this place was amazing. I stayed in the premier room and it was fantastic. The bed was super comfortable and unlike most other motels i stay in the bathroom was spotless. The restaurant on site was quick and surprisingly the food was like big city dining. Check in and check out was a breeze and Georgie I think her name was, was vibrant and very friendly. Thanks for a great stay, see you in a few weeks.

"Very impressive country resort"
michaelholloway, 23 Avril 2017

I really enjoyed my stay, the staff were very helpful in providing directions and showing which were the best places to eat. On site restaurant is also good. Very clean and friendly, nice and close to everything.

"Best value motel in town"
Nadia S, 22 Avril 2017

I travel to Tamworth often for business at least once per month. Compared to what other dumps in town are charging, the sanctuary is a blessing at the rates they charge for both their standard and premier rooms. I have stayed in both room types as Premier has not always been available if im booking last minute and I can honestly has the BW Sanctuary Inn can't begin to be compared to other motels in the town. The restaurants food is more expensive than other motels and pub grub in town but you get what you pay for!! Do yourself a favour and try the food! I lost my key returning to my room at 1am on one of the nights and Robert and Georgie the onsite managers live on site and were able to cut me a new key no hassles at all! I felt sorry for them because I woke them up. Anyway thank you again. My work pays for my accomodation ion and often get to stay in their celebration spa suite, check out the pics below and ask them for a deal on the price of the room as there is a bit of movement.

"Will Definitely Come Back"
Away247, 21 Avril 2017

My husband and I travel extensively around the world but we were still pleasantly surprised by the Sanctuary inn. From the moment we were checked in to the moment we checked out, we felt at home in the welcoming environment. The rooms are well appointed with LCD tv's, very comfortable beds, block out blinds and a nice clean modern bathroom. The hotel staff are willing to go the extra mile and help out where ever they can. I am Italian and I can tell you that the Italian food in their restaurant is just like Nonna is cooking in the kitchen. Would highly recommend this motel if traveling through Tamworth.

"Great Place to stay"
John D, 21 Avril 2017

A regional gem that ticks all the boxes! My partner and I stayed here for the weekend recently and were really impressed. Our room was very nice and the bed was super comfy. The staff went out of their way to look after us and we had a fantastic meal in the motel's Riviera restaurant - a real surprise for a couple of Sydney-siders! The pool was great too as it was a very hot weekend. We'd definitely stay at Sanctuary Inn again.

"Lovely Place to stay"
silvamuz, 20 Avril 2017

The family and I stopped in Tamworth to break up our trip and were really impressed by this Great Hotel . The rooms were spotless and the friendly staff could not do enough for us . We will definetly stop here again and the restaurant is Amazing !!

"Excellent Staff Stunning motels Meals could be better"
Judy F, 20 Avril 2017

We always stay at the Sanctuary Inn Tamworth. The staff who greet you are excellent. So were those preparing the meals. Although the child's meal was very ordinary to say the least. There were only two chips on the plate. The room was also lacking some of the facilities in the bathroom. Other than that, it was very enjoyable.

"Long haul road trip stop over. "
steffie2010, 19 Avril 2017

We were lucky to secure 2 of the remaining rooms over the Easter break. Rooms were of ample size , mine was noisy due to being at the front next to the highway but this is too be expected. Beds very very comfortable. Amenities in the room were fine. The dining room looked very inviting , however this was closed for the night we were there. Breakfast was served to your room. The breakfast menu was quite modern. My word of advice here is do not cover hot food with glad wrap. Please use the metal lids like other places do. My French toast was getting steamed under the plastic wrap. Not good. Everything else was fine . Front of house service friendly and welcoming.

"Lovely, clean and friendly staff"
Jadore O, 18 Avril 2017

We will definitely be staying here again, from the moment we entered reception the staff were so caring, kind amen hospitable after such a long drive of 5 hours but it felt like a lot longer due to numerous road works on the New England high way. Our friends reccomnded this motel to us and you can see why, the room we had was freshly cleaned with a king bed and crisp white sheets. The bed was so good that we ended up ordering one through the manager at reception with his contact at AH Beard King Koil! We were fourtunate enough to give their menu a run in their beautifully decorated restaurant. The food matches the hotel - excellent.

"Family friendly fun trip"
Pamela F, 17 Avril 2017

The Sanctuary Inn truely is a sanctuary in Tamworth. My family and I did not have accomodation booked and we came in off the road after a long day of driving with 3 noisy children in the car! We checked in to a renovated premier family room which had plenty of space for all of us and was nicely decorated and styled. 2 full bedrooms and 2 tv's which was perfect for us. We got the motel to match the price of $269 for the night. The room and facilities of the motel was well worth it with an equally as good restaurant on site.

"Good overnighter"
Claudia B, 10 Avril 2017

Good overnight stay on my own for business. Quick check in with a smile from the girls at reception. My room was located on the ground floor so was easy to unpack my car. Room was clean and air con worked really well. I read some other reports on trip advisor about noise but personally I didn't hear much at all and slept well all night!

"Best in town! "
danielkR7852JT, 08 Avril 2017

Great place to stay, clean and well appointed rooms! The staff were friendly and always extremely pleasant and always happy to help out. The hotel had a nice bar and food at the restaurant. It was one of the best meals I've had in Tamworth. Will definitely return when I'm back!

"Highly Recommended Hotel with amazing service!"
Matt_PlanTraveler, 08 Avril 2017

An amazing experience for me and my partner! Had such a lovely time put down to the great facilities and staff who made this possible. We will be back again for sure, the food was really good. The honeymoon suites are great!

"5 star stay at the sanctuary inn"
alexander398, 07 Avril 2017

The facilities and the atmosphere at the best western sanctuary inn were excellent. The wifi is complimentary, their meeting areas were perfect for our function. Reception opened early at 6.00AM to allow early check out the next morning which worked out perfectly. Our rate included complimentary continental breakfast which included a good variety of freshly made foods. Would highly recommend this motel close to centre of town.

"What a dump"
Norelle B, 06 Avril 2017

Made a booking through The room we got issued was disgusting. Not only smelly, stale, the decor was from the 1970's. The complete opposite as to what is shown on the website. The manager was unapologetic and made no attempt to review the situation. The family room was more like a hostel fitout. Do not believe the photos on the website it's a scam.

RodLyn D, 24 Novembre 2016

This should be a very good review - probably in the excellent rating. A good room with comfortable king bed, good bathroom, very friendly reception staff, an excellent restaurant (evening dinner and breakfast), plenty of easy parking. So why a 3 average rating ? In a word - road noise. Your main reason for staying in a motel is to sleep after a long day's drive. Ok, the room quality, service and food is also important, but pales into insignifcance if you can't get a good nights sleep. We had room 2, at the front of the motel and close to the New England Highway. It's a king bed room at $169 a night (not a budget price for a motel in Regional NSW). The motel is located on a major roundabout on the highway and large transport trucks are moving through day and night. Their breaking and then accelerating through the gears can be heard all night and in a few cases you feel they are the room with you. I noticed in other reviews (read after our stay) Motel Management respond to reviews that the trucks are finished their runs by 10/10.30 pm through Tamworth. Numbers may be reduced, but they rumble through all night. I was awoken at least every half hour during the night. Such a shame as the motel is excellent in all other aspects. As I said, a good nights sleep is the reason for a motel stay. Be aware of this issue !!!!

"Traffic noise is significant"
BPinOz, 18 Novembre 2016

We had a premium room, which, while a bit small, is adequately equipped. The restaurant provided a good meal (reviewed separately). The Inn is located on a roundabout, frequented by heavy vehicles 24 hours a day, so the room you occupy may affect the quality of sleep you experience. Late night road work continued until 11 pm - that's not the fault of the Inn, of course, and it won't go on for ever, but for the immediate future it could be a problem for those who sleep lightly and would prefer to sleep rather than watch TV. We were in Room 37, and the noise from outside the premises came close to being unpleasantly obtrusive.

Rosalie M, 09 Novembre 2016

we stayed one night at this motel it was very noisy rooms were not up to Best Western Standards very disappointed the only good thing going for it was the nice girls at the desk the motel really needs to have some upgrades done to bring it up to other Best Westerns we have stayed in

"Basic hotel room"
FlightlessBird75, 28 Octobre 2016

There was nothing really wrong with this place except it is very tired. There is a Chinese restaurant in the lobby but I don't try it as I arrived too late. The room I had was a bit noisy due to the refrigeration fan.

"A must for all tamworth travellers"
Lynda W, 16 Octobre 2016

One night stop over, found this motel to be exceptional very very clean,rooms large and great location to all venues staff friendly and helpful,this motel has adequTe parking,wine bar and restuarant and 5 min walk to woolies and dan Murphy right across road

"Disappointing stay in noisy room"
Wanda D, 08 Octobre 2016

We recently spent a night in this motor inn which left a lot to be desired. The room was depressing with decor from the 1970s or so it seemed. The bed was rock hard and the pillows unyielding. The noise from the street made sleep difficult. It seemed every vehicle that went past was coming through the wall, so close and loud did it feel. The outside lights turned off after midnight and came on at 4 am, illuminating our room as well as others in the same wing. The fridge rumbled loudly throughout the night and the bathroom door jammed when shut. When I booked the room, I was quoted $149 plus, however the Internet rate with online booking agents was $129, which the receptionist matched. However the kind attention of one of the staff members, Belinda, at the motel's Lobby restaurant was much appreciated. She was attentive and went well beyond the call of duty. Belinda was excellent.

"Not close to 4star"
Kelly M, 05 Octobre 2016

I have just read the reviews and I'm sure management will come back at me with a comment or blame game. I guess I got one of the unrenovated rooms which did not state when I booked. You shouldn't go wrong with a 4 star motel....... The motel shouldn't be part 4star should it? Room 44 is old smelly, so out dated, noisy with trucks and disgusting, mould in fridge, very large cracks in walls, shower curtain, stains all over carpet worn furniture, patched up walls, noisy fridge, power points no existent. Pillows crap yet I couldn't find the pillow menu either.(as stated in another review response) I ordered room service don't waste your money on the famous scotch it's full of fat no butter mushroom sauce, the pot wedges (2) had a funky taste and the beans were gross. ( defiantly not your pub grub as stated in another review) way over priced for the Daily special and wasn't advise of the price dinner was $66 the steak and calamari no drinks/breads or desert and delivered covered in foil. I thought the staff would've asked me why I didn't eat my meal but no questions were asked, I know if I had left a full plate the chef should've been advised. I also had the calamari asked if it was crumbed or batter was told no was served fresh but was covered in thick flour, very average. Not sure of the mini bar everything is coded with stickers if you don't trust your patrons why have a mini bar? Maybe when you advertise your pricing you should state if you get a Reno or unreno room, I see you don't have any images of the unreno rooms this would help the client then decide if they want to stay in comfort or filth! I'll guess I will just have to wait on my responses when I tell reception in the morning as I can't sleep. Only good thing was the wifi. So I thought I would post this after I checked out and to see what type of response I received. I was told when booking on line it's very limited in the description my response was when its a 4 star motel you shouldn't get 1 star room and they don't show you the run down rooms, she said I could up grade for a cost, not sure how you up grade from a supposed to be 4 star room to a 4 star room. I then discussed my meal she said she has never heard a complaint and I said my meal was my hardly touched why wasn't I contacted or the chef notified and said it was way over priced I expect a top grade meal and they need to advise people of the cost instead of putting on menu ask about our daily specials I would hate to see what it would cost not being on special. The reception staff did apologise as she charged my account full fee. I've stayed in hostels that have better service. Very disappointing

"King bed was a bonus"
Rosierox123, 25 Septembre 2016

A very large motel which was very busy. It had obviously been an older style motel which has been renovated. Our room was very small - could have done without the sofa which would have given us some more room. The King bed was unexpected and was very comfortable. The ensuite was adequate.

"Please bring your own pillow"
roosterman2016, 21 Septembre 2016

Upon check in I found the reception staff not that friendly,I checked out the restaurant pricing when I was at check in and I was shocked - there was a steak main meal for $46 - I thought I was at the Rockpool in Sydney. I had room 28 which was clean and quite large,plenty of power points,a good tv and a table for my laptop so I was happy.Shower had good amount of power but bathroom lights very faint. Certain foxtel chanels kep on falling out - not sure if it was room location but a little annoying.Hotel is quite central and you can walk in to town restaurants in five or so minutes. My big gripe was the bed which was a a bed of nails -no bounce or give and the pillows - all sucked and I woke with a sore neck. I have stayed here before and would stay again - but maybe I would ask about another room and check the bed and pillows first. $155 for the night was ok

"OK as a conference venue"
Robert C, 19 Septembre 2016

I recently participated in a conference held at the Sanctuary Inn and whilst right on the upper limit for the venue they did a good job to accommodate us and everything worked well. The food at the conference mixer and Dinner was also good for an event such as ours and the lunches were interesting and more than adequate. I stayed elsewhere so can't comment on the accommodation but overall it was a appositive experience.

"Friendly staff"
fiknzoz, 07 Septembre 2016

My room was a showing its age, but was clean and tidy. It had a spa in the corner with a shower above in the main room and a seperate toilet and basin. I would stay there again if fiven the opportunity. The food in restaurant was beautiful but a little over priced ($44 for steak).

"A weekend Trip to Tamworth"
John and Heidi W, 05 Septembre 2016

We traveled over to Tamworth for business. The Staff we super friendly and helpful. We were running late and a staff member stayed back and extra few minutes as we got there to check in just after 10pm. The room was very clean and spacious. The spa being in front of the bed and sort of part of the bedroom was very nice. THe bed was really comfortable and the pillows were just the right feel. Overall a great place to stay when stopping for a few nights in Tamworth. The motel is just on the out skirts of the CBD.

"service was a let down "
dimity w, 02 Septembre 2016

they waited until I left to then call me up and ask if they could charge me extra for using the second room. I had used the other room and they said because of cleaning such as making the bed I had used they charge me 180 extra for using the room I was shocked in how they went about it wish they had of said something when I first left but they chose to wait until I left an then threaten me with police if I didn't pay. I'm unsure of why police was to be mentioned... but I ended up going back and paying the 180 and all was okay but still unsure to why police was mentioned.

"A great hotel with excellent pet friendly room"
Maccy124, 31 Août 2016

This was an excellent room, we stayed with our dog on the journey from Newcastle to Brisbane and it was very nice, there was even a small piece of land to walk the dog around. We were near the front of the building but didn't have any disruption from road noise. The room was clean and functional and the decor was nice and fairly modern, although the heating/ac took a while to heat the room. The pool also looked really nice, we would definitely recommend and stay again in the future if we are ever passing through.

"Old and musty"
wwwqi, 30 Août 2016

My goodness. It's been too long since I was last here that I actually thought it would be a good idea to try staying at this place. I somehow managed to end up in one of their I renovated rooms. What a mistake. Furniture and fittings are still from the 70s or 80s?? I think the renovated rooms will probably be good to stay in but not the older rooms. I'm going back to my old favourite next time, CH on Peel.

"Excellent quality service and value for money"
BBP181009, 27 Août 2016

Excellent service, clean and quiet rooms, excellent quality. Very impressed with front staff, had wedding on and yet took time to make service personal. Even suggested extra compliments for room service. Food was delicious have had room service and restaurant and no difference in the quality. Have travelled here both as couple and single highly recommended. Would stay here again. Thank you for wonderful experience :)

"Room was tiny for the amount we paid."
YTT G, 26 Août 2016

Hotel is in an ideal location for travellers, however, this makes for a fair bit of noise from trucks passing through - still, have stayed in places with a lot more noise. Lady on reception was friendly enough, but not overly. We stayed only one night - for $169 I don't know whether we would stay for more than that. The room has a King bed and a king single bed - which were quite comfortable - but you couldn't fit anything else in the room really. The bathroom wasn't too bad and the room was clean - we were just amazed at how small it was! The motel is close to eating places and shopping, which is good, and free Wi-Fi is available, which is always good. Overall - it was comfortable, but a bit pricey.

"Staff service exceeds expectations"
Anne132014, 25 Août 2016

While visiting here on business I needed help with an issue and the staff couldn't have been more kind. They went beyond any expectations I had and provided me with assistance in such a courteous and friendly manner! We've stayed here before and it's ALWAYS a pleasure and our preferred accommodation in this geographic area. Rooms are always spotless, food is extraordinarily good and every staff member we've encountered has been warm and accommodating. Definitely the destination of choice in the Tamworth region. The stack of awards for motel 'Excellence' I saw on the reception desk didn't surprise me in the least :-)

"This place fits the bill"
Anthony S, 19 Août 2016

This fine hotel is situated strategically on the New England Highway, where it bypasses the center of Tamworth. It is within walking distance of the city hub. The service at both reception and in the restaurant is excellent, the rooms of high quality and the food of a high standard. The wine list is modest but with quality choices. I recommend the Strawberry kiss cocktail (But that is another story).

"Excellent restaurant and clean ample rooms "
david a, 11 Août 2016

We have travelled from Adelaide and outside of Adelaide this was the best restaurant. Belinda the restaurant manager was excellent, helpful and very warming. The motel is good and very clean and it is worth using the restaurant but sit by the open fire place before eating

"Good room, bad location "
Flashman181, 07 Août 2016

The hotel is a large and well maintained complex. However the location on Marius St, which we did not realise is the highway, is poor as on corner where trucks slow to turn on way to Sydney. Though not on street could still hear trucks using air brakes. Room is standard size but had a very comfortable bed. Water pressure was poor which does not help on a cool July morning. Easy walking distance to all attractions in town . Check in was smooth and easy

"country getaway"
Mulgamagnet, 23 Juillet 2016

Spent a night here for a birthday surprise - a loft apartment was roomy and comfortable. Pre-dinner drinks at the bar in front of an open fire set the scene for a very well prepared and presented dinner. Without doubt the best meal I've eaten in Tamworth

"Comfy quiet"
fantazbaz, 22 Juillet 2016

Arrived and was met by attentive check-in staff although after having been on the road since 3 am our tolerance of small talk was somewhat limited and a speedier service and direction to amenities would have been welcomed. Room was sizable with private spa large enough TV and usual room facilities. Was clean and well presented. Room staff were pleasant and happy in their roles. Check out was fast and efficient. Despite its location we found the motel to be quiet and comfortable for our extended stay.

"Very unpleaseant/insafe experience"
mettaSydney, 21 Juillet 2016

I made the mistake of trusting the management of the motel when they told me the room I had booked was a spa room. It wasn't and they refused to acknowledge mistake. Instead they blamed me. Also in the middle of the night 3 very drunk men next to my room made alot of noise . I asked them to be quiet and they retaliated with bashing my door and screaming threats and obscenities. The management did respond when I rang them but the abuse continued in the morning with more threats of violence and door bashing. Horrible experience. No sleep. No real apology or offer redress from the motel. Responded with 'well you should have called the police'. The luxury room I paid for had dark decor and was depressing and gloomy. Very uncomfortable sofa in lounge area which was a sofa bed. Great menu from cafe but very expensive. Steak - $42.00. Bed good. Overall poor value and customer service.

"What a difference a day makes"
KennethFarnsworth, 20 Juillet 2016

Yeah. My friend was quoted a wrong amount for a Sunday. The price was probably for a Saturday. I'm not sure how they thought two elderly people would cope with the spa. (How 1990's) But yeah. The room was capacious and clean. It has all the heart could desire. The real thrill came with breakfast where the continental breakfast ($15.00) was brilliant. The staff were so kind and happy. (Yes. These things matter!) The kidney-shaped swimming pool, featured two ducks. They seemed happy. God knows what they were eating. The place is probably outside my price-range.

"Frequent travellers on the New England Hwy"
NickyCooper29, 14 Juillet 2016

We stayed in the loft room for one night. It was absolutely the best, most comfortable bed we have ever slept in. So impressed that we will probably buy the same mattress for at home. No traffic noise, spacious, just great.

"outstanding accomodation and restuarant"
662matt, 07 Juillet 2016

The accommodation in the motel was excellent, lovely rooms , comfy beds and well priced . The staff were excellent from the reception ladies to the restaurant wait staff they could not have been more friendly and helpful The restaurant has had a change of menu , I cannot fault the food from the entrée to the desert it was excellent , well priced and most importantly plenty of it

"Visiting friends"
Mobi555, 30 Juin 2016

Staff were pleasant and cheerful. Our room was fairly average and could do with an update. The carpet was wrinkled in places. The bed was comfortable, restaurant was very good with nice staff. Downside was the price of drinks. $27.50 for an Irish coffee and $11 for Kahlua and milk I thought were a bit over the top.I thought tariff of $147 a day about $27 too high.

"Ok for work stay"
Emma J, 17 Juin 2016

Great location and easy access to the city centre. Due to being located on the highway there is some road noise inside the room. The pillows were extremely hard and uncomfortable. The bed was lovely and soft and comfortable. The shower changed temperature constantly during use. There was a good choice of breakfast items, a little overpriced.

"Comfortable accommodation and good breakfast."
Z8566OPdanielm, 12 Juin 2016

Stayed on a business trip. Friendly and helpful staff. Comfortable and clean accommodation. Within walking distance to the CBD (500 metres). Reasonably priced for business rates. Had breakfast the next morning - my god it was unreal. It was freshly cooked - no all you can eat smorgasboard. You might have had to wait 20 minutes but it was well worth it. Had the big breakfast and it was good. Staying again even if it is just for the breakfast.

"Enjoyable stay"
Andreas K, 03 Juin 2016

The room I had was quite large, though clearly this motel has been around for a while and this is evident in the decor. Though everything was functional and clean. The bed was soft, yet very comfortable and an iron and ironing board were provided. Mini bar prices were expensive, as were items on the dinner menu ($35) - though given the number of awards the restaurant had received, this is probably not surprising (though I did not have dinner during my stay). Staff were friendly and some excellent conference facilities were provided - the workshop lunch, consisting of rolls and sandwiches were excellent!

"Comfortable and Friendly"
Chopsnjamdrops, 01 Juin 2016

After a 6 hour drive I was ready for a break. The hotel staff were welcoming and helpful. The room was comfortable and most importantly a great shower with lots of hot water. The food from the restaurant was also good. Will stay again for sure

"excellent accommodation"
Shirley R, 29 Mai 2016

we stayed one night, found the reception staff very obliging, the room we were allocated was large and well equipped. The carpet could have done with a shampoo. We did not eat at the restaurant as we had made other arrangements but it did look very inviting.

"Perfect for business or pleasure "
Adeline G, 15 Mai 2016

Stayed for a short business trip and couldn't fault it. Nice rooms, very clean and modern. The onsite restaurant is fairly expensive but delicious! With a big Woolies just minutes away and the town centre a short drive it really was perfect.

"Pretty good"
Honesttravel99, 01 Mai 2016

While I don't get the perfect reviews, I also don't get the ones slamming this property. It's an older property, but those important things - really clean, great bed, good bathroom (excellent shower), and pretty quiet were all there. If you expect a 5 star property go elsewhere. If you want good honest value for money, give it a crack.

"Hard to recommend."
sbadert, 26 Avril 2016

"A quite room away from Hwy" resulted in a std room just 2 rooms from the hwy. and at a quick glance a pretty old and cheap room it would have been. Returning to reception to remind them of our request resulted in the offer of an upgrade for a mere 25% tariff increase - why they did not respond with that warning by email one week earlier is beyond me. Having paid the surcharge (rather than move on) it reqd another trip to reception to get wifi access. Not a big deal but why not offer it automatically ? The wifi worked if you walked to the front door to get good reception. Maybe performance was just going thru a patchy stage, but most other motels offer wifi that works ALL the time automatically without asking. The best technique I have seen is where the motel has the wifi uid and password on a plaque in the room - unfortunately this motel has yet to work that one out. The 'superior room' complete with smoking facilities at our front door (yuk) was a little better but hwy noise was still very obvious. The room was modest in size with reasonable, if well worn, furniture. Just as well the air con worked because windows were locked with key lock, but of course we weren't given a key. Then again if we did open them we would have had the truck noise, so maybe it was just as well. The onsite dining room was equally quite expensive but we did not patronize it - we had paid enough surcharges. All up it is hard to recommend the Sanctuary Inn

"Good value, friendly helpful staff"
crawfords37, 21 Avril 2016

A wonderful warm welcome from staff. We had a room at the back so were not disturbed by traffic. Rooms are small and basic but very clean. A good supply of tea and coffee with fresh milk and biscuits complimentary as well. The full breakfast for $20 was very good. Huge choice of cereals, fresh fruit salad, Bircher muesli , yogurt toast tea and coffee and a choice of about six cooked brekfasts. The eggs benedict was perfect.

"Sanctuary Inn Hotel Review"
Fiona A, 12 Avril 2016

Excellent Hotel with very clean and modern facilities. Very reasonably priced. Friendly staff even down to cleaning staff. Beautiful place to stay right near plenty of eateries, petrol and biggest Woolworths I have every seen. So whatever you want or need all close to hand. Short drive to most attractions whether sporting or music. Will certainly stay there on our next trip to Tamworth.

"Poor Value"
John O, 11 Avril 2016

At $199 per night the hotel had a small bathroom, shower with plastic curtain and poor TV. The room was big with a spa bath and the bed was comfortable. The passages outside were straight concrete - no tiling.

"Too noisy and too small."
Sydneytown, 09 Avril 2016

When I checked in I specifically asked about the noise as the motel is located on the main road, and was told they had never had complaints before. Well, here's your first complain Best Western Sanctuary Inn. If you like the sound of truck air brakes at 3am in the morning, then this is the motel for you. The charm of trucks changing down gears as they approach the nearby roundabout - then book quickly, as this is where you need to stay. The upside is that you can't lose anything in your room as it is so small that once you are locked in your "cell" you really can't unpack. You also get the chance to become acquainted with your neighbors as you will know each time they flush their toilet, cough, or breathe. The walls are paper-thin and you hear everything. The board out the front boasts about their restaurant but when I checked out the menu it was sub-standard and over-priced for what it is. Breakfast menu written by someone who thinks they are smart - but as a result is simply too confusing (and expensive) to bother with. Hugely disappointed by this motel. Would give it a miss.

"Clean, comfortable stay"
Quoth W, 05 Avril 2016

Hotel was accommodating to our very late (11pm) check in with no fuss. Room clean and well appointed, quiet enough that we fell asleep quickly. Would recommend to travellers. Centrally located and easy to find.

"Check Internet pricing first "
klja1961, 01 Avril 2016

We had a quick over night stay at the Best Western on a resent motorcycle trip through the region. We called into this motel and they quoted $165. We thought that it was expensive but a storm was about to hit so we accepted. The following morning i checked on the net and found that i could have book a room for $135. This option was never offeted to us. VERY DISAPPOINTED.......??????

"Easter Escape "
Mechanic01, 28 Mars 2016

We hopped in the car and headed off.... We ended up in Beautiful Tamworth.... We stayed here for one night and let's just say it was a Beautiful Night..... The room was modern and very clean, the restaurant was just divine, glad to see that a great deal of love was put into the meal......the music in restaurant was relaxing, ( I was singing to my Beautiful wife in Italian ) The squid was amazing as our entree and our main was absolutely beautiful ..... And Breakfast was absolutely fresh and a great way to start the day.... The staff were all so great and accommodating..... Very Friendly..... We will definitely be back on our journey at some stage, thank you to to all ..... Peter and Cheryl Nikic....

"The best"
AdrianWagemakers, 23 Mars 2016

Room is tip top, friendly people, fantastic restaurant. What else do you want. Our second time in this well situated motel. you feel immediatly home. A good place to stay the night on your way from Sydney to the Gold Coast.

"I really like the Sanctuary"
Terry F, 29 Février 2016

I stayed at the Sanctuary back in 2010 on my first visit to Tamworth but it wasn't available during the Country Music Festival in 2013. I got to stay there again on my most recent visit. The rooms are a good size and clean. They are quiet and have good wifi and the restaurant is very pleasant. Still my "go to" place in the city because it is so convenient to downtown. The only drawback I guess is getting in and out of the parking lot because you are right at the traffic circle (roundabout) but you figure out a strategy pretty quickly.

"Nice rooms and breakfast"
Scarlett42i, 28 Février 2016

Very friendly staff checked me in. The rooms were large, clean, reasonable and modern with a big screen tv. The bed was comfortable and the bathroom was clean with decent toiletries and towels. Dinner there was a good steak but it came with only chips. When I asked for a salad they apparently had none on the menu which I found a bit disappointing and it was $10 for a glass of red wine which I also thought a bit much for a small hotel. Breakfast was very filling with biircher museli and crispy bacon and eggs as well as french pastries, so made up for a bit of the disappointment of the dinner.

"Excellent Stay"
Keira T, 22 Février 2016

Staying in small country towns can be daunting but BW Sanctuary Inn was excellent. Arrived after a 7 hour drive and found we had been upgraded. Room was newly rennovated, excellently laid out and very comfortable. Easy walking distance to Woolworths as well as Oporto/Subway/McDonalds etc. Parking right out the front. Staff were very friendly and made it easy. Only suggestion would be - it was a 36 degree day and our air con struggled - if you have guests arriving that day may be worth switching the air con at say 2 so the room is cool. Otherwise awesome.

"Overnight stay"
Graham M, 18 Février 2016

Stayed overnight on trip to Bathurst from Brisbane. Room was ok for the price. It was due for refurbishment as was explained when we paid. Staff were helpful and friendly. Didn't try the restaurant. Slept well even though we were in end unit by the road so noise was not an issue. Would stay again.

"Regular Long Term Guest - Will Never Return!"
Bega1508, 18 Février 2016

My family and I are big fans of the Best Western Chain given their extremely comfortable King Koil beds. We have been regulars at this particular motel several times over many trips to Qld over the years, but no more!!! Earlier this year I (stupidly) attempted to check in just before the "County Music" Festival was about to begin. Their quote (on arrival around 7pm) for a twin room was originally $310, then reduced to $250 as I was a return guest (unfortunately the receptionist didn't check her records to see how regular!) - usually our accommodation is around $120ish per night and we always eat (well, and spend up big in the restaurant)!!! Needless to say, we drove further on that evening - yes we were tired, but much richer!!! This older, grumpy (should have known better) receptionist also said - she would still be able to sell her last 2 rooms at the full rate, as it was raining... Sorry, not impressed......

"Award Winning Restaruant"
THEWOODIES, 11 Février 2016

This motel is on the corner of a major road but doesnt feel like it as there is a bypass that a lot of cars and trucks use so noise is not an issue here. The rooms are very well furnished and have mini bar and air conditioning with good parking and multi road access. The restaruant is an award winning one and have a good variety of dishes which are a little on the expensive side but very good quality. It is also very close to 4 fast food outlets and main shopping centre are within easy walking distance.

"Expensive but good"
Rick T, 13 Janvier 2016

Stopped here because I was tired. Surprised by the price but the room was spotless, nicely appointed and quiet. King bed. The restaurant is expensive and one of those where vegetables are extra cost as is almost everything else. I don't understand that as other than profiteering. Having said that the steak I had was excellent, cooked to perfection and the smoked tomatoes were delicious. No way I was paying nearly $10 for steamed veggies. Give people a decent , well balanced meal like they do in Glen Innes is my suggestion. The serving only the meat is pretentious in my opinion. Aside from that a good clean pace to stay if a little pricey.

"Comfortable and Roomy"
Liz C, 10 Janvier 2016

Although this motel is on a main road, traffic noise was unnoticeable. The bed was one of the most comfortable I have slept in & the bathroom had a proper bath. The motel was only a block from Peel St & easy to drive in & out of. Did not eat at the restaurant although the menu looked nice but the rooms were quite large and comfortable. Would stay there again.

"Enjoyable and comfortable stay"
gepont, 09 Janvier 2016

We stayed here for a few nights during Christmas whilst visiting family. We had 5 or so hours from Sydney on Christmas Eve and were greeted by friendly and helpful staff - the check in process was quick and easy and our room was ready which is always great after a long car trip. We stayed in room 55 which was the luxury spa suite and it was just that. The room was super clean and had a boutique style to it with well thought out dressings and finishes. The room had a warm inviting feeling to it which made our stay so comfortable. As it was the holiday season we decided to have dinner at the hotels restaurant The Lobby - the menu was well planned and fitted to the season and the food was 5 star. Would definitely recommend to anyone who stops through Tamworth.

"Tired and old"
Liz G, 22 Décembre 2015

Arrived for 1 night bed was clean and very comfortable but the rest of the room needs a total overhaul. Spa bath was black and worn, paint off walls and plaster patch ups everywhere. Carpet was old needed replacing and bench cupboards need replacing. Reception was welcoming but would not stay here again unless they did a total revamp.

"an ideal location on junction of Oxley and New England Highways."
Julia H, 19 Décembre 2015

Arrived at end of very long day and a little travel weary. Two rooms in suite configuration awaited us. Well appointed and comfortable. Staff on desk efficient and pleasant. Capped off day with very nice dinner in their restaurant. The steak would have rivalled many in more upmarket dining halls. The staff serving on table were local and laid back but very helpful. No hesitation in recommending all, and will be back.

"unprofessional attitude.... front desk receptionist ........"
Rhonny51, 14 Décembre 2015

The receptionist at the front desk ruined what was otherwise a pleasant stay at the so called sanctuary inn .....she was ill equiped to handle legitimate problems and was argumentative and rude when we tried to explain our concerns about the television not working in our room after a very long day on the road ...multiple excuses were fforcefully conveyed by the woman indicating that the problem was Foxtel & free to air facilities that had nothing to do with the motel. When we suggested that a compensation should be offered we were clearly told that the cost of $ 129 for a Sunday night was a very good deal & we should be satisfied with that ...we were told that no other guests had complained & our expectations were unreasonable. We were also told that the manager would discuss the situation with us at checkout time in the morning but there was only a junior on the desk & the manager was nowhere to be seen. The manner in which we were treated will influence our perception of the " Best & Western chain"....A classic case of bad attitude .....the room was pleasant enough& clean but really quite basic & dated for the price....certainly not a sanctuary! There are other options in Tamworth worthy of consideration On the positive side the meal in the restaurant was of excellent quality, big city prices-as was the wine however the meal was certainly a cut above the average....... And the waitress in the restaurant was a stark contrast to the receptionist...a delightful young lady,helpful and professional ....she had obviously learnt that to work in hospitality it is best to be hospitable.......

"Not sure about next time"
buzz139, 14 Décembre 2015

Tamworth motels are overpriced because they can regularly fill the house due to the many sporting events in the city. I struggled to convince myself that I received $139.00 of value for a standard room. Pros - the bed linen was fresh and the doona arrangement. The bathroom was very clean including the shower curtain. Internet was free and very handy for checking emails. Cons - The furniture is very old and needs to be updated. The bathroom décor also needed to be freshened up. The aircon was appalling - a very old and noisy wall unit which we had to use when we were desparate because there is no access to fresh air unless you open the door. We were there for 3 days. I asked the housekeeping lady if we could have more milk on the 2nd day and I am still waiting for the milk. A friendly reception depended on the person working at the time. Jay was lovely.

"as someone once said... ' I'll be back '"
Col B, 12 Décembre 2015

A friend had recommended this hotel to me and they were spot on !! Greeted ever so pleasantly as soon as I entered the beautifully presented foyer, my 2 night stay certainly did not disappoint. My room was nicely renovated, clean, fresh and the bed and pillows super comfortable. Nice and quiet and had 2 undisturbed sleeps, a great shower also !! I decided to try the ' Lobby " restaurant on premises and must say, 5 stars probably isn't enough, sensational meals, entree, mains and dessert ( try the strawberries ) My compliments to the chef and also the restaurant staff, thoroughly enjoyed ! unfortunately I couldn't eat there on the second night due to work commitments... Breakfast also did not disappoint and Rachel is a lovely hostess with a very pleasant demeanour. The restaurant and foyer/ bar area is extremely welcoming and clean. All in all I thoroughly enjoyed my stay. The staff are a delight from reception right through to the house keepers and the hotel manager, Evelyn , took the time to ask if my stay had been satisfactory as I was checking out..... it more than certainly was and I will definately be staying here again on my next trip to Tamworth. ThankYou Best Western Sanctuary Inn.

"The pleasant and friendly staff"
Peter C, 18 Novembre 2015

My wife and I had the pleasure of staying at the Sanctuary Inn in Tamworth recently. I travel extensively for work and decided we would have night at this particular motel as I have heard good reports about the motel. I must say from the time we booked in to the time we left our stay was most enjoyable. The friendly greating we we received from the lady who was working at reception was very unusual to what I am usually treated by at most motels.She had a smile on her face, she was pleasant and she engaged with us The rooms were extremely clean and we'll appointed, they accommodated for my wife who was on crutches at the time,with a room close to reception and the restaurant. The food in the restaurant was what you would expect from a motel of this standard. Complements to the motel and its owners

Todd C, 12 Novembre 2015

I've stayed many times at the Sanctuary Inn and I've never been disappointed. The staff are friendly and the rooms are modern and clean. The restaurant is a little expensive but the food is delicious. The breakfast is also very good. Although its situated next to the highway there is very little traffic noise.

"Stayed on the way back home"
StevenL4212, 29 Octobre 2015

Picked this hotel by chance. The reception staff were very friendly and were able to fit me in, (Motel full that night), and I got a family room. The Motel looks like it is being updated and there are works going on. Room needs the work, but was comfortable and quiet.and with the Restaurant on site it makes it very convenient.

"Back again for another stay"
Xie79, 22 Octobre 2015

We have stayed here before but came back for a night as we were in town for a show. We had stayed here a while ago and I didn't think the place was anything special back then. We had a smaller room this time which seemed a bit newer. It was a nice enough room and seemed clean enough. The A/C made a funny noise all night but wasn't too bad. We had tea in the restaurant and oh my gosh..... that was the best food i've ever had! Very expensive for a family to eat there but it was so worth it. The staff in the restaurant were also very nice. I tried the wi-fi this time on the kids tablets and don't bother with it, its too slow and can only work on one device which just screams cheap and tight practices on behalf of motel. Overall it was a better stay this time and little things don't bother me too much but as always its the price that gets me, it could be a little cheaper.

"Reasonable value close to the town centre"
Mike2317, 20 Octobre 2015

Comfortable bed, hot shower and fairly quiet in our room at the back of the property. The room fridge was full of mini-bar items and needed unloading to fit our own stuff in it. It might be meant as a convenience but it makes it a nuisance if you actually wish to use it for yourself. The trees are nice but are tearing up the kerbing so mind your car doors.

"Poor room but nice restaurant"
PhilthetravellerXI, 16 Octobre 2015

This is one of a number of Best Western motels in Tamworth so make sure, when you book, that you choose correctly. Some are on the Sydney side of Tamworth, this one is on the main Armidale Road and, unfortunately is located on a busy intersection - the main highway to Queensland. If your room is on the highway side it is very noisy, great if you like the sound of compression braking and heavy vehicles but this can make sleep difficult. Great if you are a truck-spotter. Nineteen big rigs in 20 minutes although the frequency reduces as the night goes on. The block of rooms I was staying for some nights was very, very tired and, frankly, a little dirty. The room was consistent with a 1970s style modest motel room. I suspect it had been some weeks since the carpet was vacuumed. Forensics, I feel sure, would have a field day. Parking for my room was a little distance away from the room. The bathroom was of fair size but again broken tiles and a poor shower recess detracted from the comfort. Internet access is supposed to be free WiFi but I found it to be very flakey and resorted to my 4G on my iPad - quicker and more reliable. Having said that I have stayed for work in a newer room and set back from the highway which was considerably quieter. The staff are excellent and the on site restaurant (The Lobby Restaurant and Bar) very pleasant with quality offerings and a good wine list at reasonable prices. There are better accommodation options in this pleasant rural city but the restaurant is worth a visit.

"Great Place to Stay"
classicq, 30 Septembre 2015

Stayed with friends for 1 night on our way to Mudgee. Having to book about 10 rooms the experience was very easy with no problems at all. The staff are very friendly and professional. We had a BBQ in the pool area which was clean and tidy. We all had breakfast which was of a high standard and very enjoyable. This motel is a must stay if visiting Tamworth.

"Not so family friendly"
Joanne B, 24 Septembre 2015

Our your child was ill with a respiratory issue and we had the smell of cigarette smoke coming through a vent in our room. When it was reported to staff they tried to say it must have been the smell of the hotel fireplace which it wasn't & would not entertain the fact that it was cigarettes. The hotel restaurant prices were also not family friendly. On the plus side, the family rooms were large.

Anne S, 16 Septembre 2015

We only stayed overnight in the Sanctuary and we have stayed they before. Unfortunately even though our room was non smoking the bin for the smokers had been placed under the awning outside our bathroom window. When the exhaust fan was put on it drew the smoke(as there was a mesh vent) in through the window and into the room. At 9.30 at night we felt we were sitting in a room with a smoker. The tariff for the room was high and although the room was very clean we could smell the smoke all night. Both my husband and I are non smokers and were exhausted as we had traveled from Brisbane so it was very disappointing. I hope the Sanctuary can address this issue for the future.

"Expensive night"
Lyn J, 09 Septembre 2015

Stayed 1 night here, cost us $135.00, room was not up to date, floor needed repairing & some of the tiles were off. The aircon was noisy & rattled. Food was overpriced. Everytime you opened the door it hit the fridge.

"Great place to stay"
John and Heidi W, 07 Septembre 2015

We stayed there overnight on Friday the 5th September. We had a Queen Spa Suite. We had some minor issues with the card to get into the room but the staff were excellent doing everything they could to fix the problem which required a couple of new cards but everything worked out well in the end. We had breakfast there and it was great, good menu and I loved the touch of a quick phone call letting us know the meals were on the way to our room, just in case we over slept. Check out was fast and easy staff made our stay so enjoyable we will be back again when we stay in Tamworth

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