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Best Western Hotel Sanctuary Inn, Tamworth

4.0/5  - basé sur 352 notations.
293 Marius Street, 2340, Tamworth, Australia - Ver el mapa
Best Western Sanctuary Inn - Vista Exterior El Best Western Sanctuary Inn se encuentra en el centro de Tamworth. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Alójese en el Sanctuary Inn, un galardonado hotel que ofrece servicios de 4 estrellas y también un premiado restaurante, Riviera Bar & Grill. Este hotel está situado a solo unos minutos a pie del centro de la ciudad, que cuenta con Woolworths y con el parque Bicentennial. El hotel y el restaurante han sido galardonados con Premio a la Calidad Empresarial de la Cámara de Comercio de Tamworth de 2016 por su excepcional servicio de atención al cliente y su hospitalidad en Tamworth. Todas nuestras habitaciones están equipadas de forma muy completa con televisor con pantalla LCD de alta definición con 40 canales gratuitos por cable y canales Foxtel, aire acondicionado, acceso gratuito a Internet inalámbrico de alta velocidad con banda ancha en todo el hotel, colchones King Koil® con una impoluta ropa de cama, batas de baño y mullidas toallas blancas de gran tamaño. Recupere la vitalidad, desconecte y relájese en nuestra piscina de agua salada, en nuestro balneario y en la zona de barbacoas. Nuestro restaurante ampliamente galardonado ofrece algo de interés para todos los visitantes con especialidades de cocina italiana, mediterránea y francesa los 7 días de la semana. Este hotel es el lugar perfecto para celebrar su próxima conferencia o reunión de negocios. Aquí encontrará numerosas salas de convenciones y reuniones con distribución con espacio flexible para todas las necesidades de su próximo evento. Nuestro hotel cuenta con tres habitaciones aptas para mascotas, así que no olvide traer a su mejor amigo en su próximo viaje a Tamworth. El Sanctuary Inn está situado a 10 minutos en auto del centro regional de entretenimiento de Tamworth y del Centro Ecuestre Australiano, los estadios de hockey, fútbol y baloncesto, el Hospital Tamworth Base y el hipódromo de Tamworth. Alojamiento gratuito para niños menores de 12 años. No olvide solicitar sus puntos de viajero frecuente de Qantas en el momento de la salida (sujeto a condiciones adicionales). Si desea disfrutar de un servicio de atención al cliente de primera clase y una céntrica ubicación en Tamworth, haga su reserva hoy mismo en el Best Western Sanctuary Inn. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Sanctuary Inn

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 353 huéspedes
NOTA EMITIDA
Excelente
136
Muy bueno
110
Normal
64
Malo
28
Pésimo
15
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
14
De negocios De negocios
107
En familia En familia
52
En pareja En pareja
127
En solitario En solitario
30
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Comfortable beds but disappointed with room"

3
07/11/2018

Good things - handy location, comfortable beds, friendly staff. However, the room condition was not so good. Very disappointed in condition of the room, particularly the bathroom where there was mould on the ceiling, worn out cabinetry and tiles in poor condition.

"Great motel "

4
07/11/2018

Booked this online. The motel has good rooms not too big or small. The bistro is very good and the staff are excellent. The only point I would raise is k would like a full HD TV but, then I am fussy. I recommend this establishment if you are passing through this way.

"Clean & Comfortable"

3
06/11/2018

We had a spa room more because of the size of the room and despite facing the main road there was not a lot of noise. Good for a 1-2 night stopover. Bathroom was very tiny, room was clean and well presented.

"Amazing place, friendly staff"

5
05/11/2018

Went there for my birthday, not only did they upgrade my room, all of the staff were so friendly. Best customer service I've ever had at a hotel. The pool was super relaxing and the staff were okay with late swimming. *A photo in this review has Netflix but please understand we hooked that up ourselves via our laptop*

"Fantastic"

5
03/11/2018

We spent 2 nights here on our way back from Dubbo and i can say we enjoyed our stay, our room was nice and clean and had everything we needed, a nicely stocked mini was also great. Included in our price was a continental breakfast which was great and had a good selection on offer. If we were asked would we stay again, i wouldn't hesitate to say yes. Good walking distance to the centre of town aswell. The front office staff, the girls in the restaurant and the handy man made us all feel welcome.

"COMFY AND COSY"

5
17/10/2018

The staff were friendly, rooms comfortable and cosy. Great proximity to town, didn't need to hire a car. The restaurant in the hotel was top class and one of the best feeds we had in Tamworth. Thanks guys, see you next time for sure!

"Great, clean, very comfortable"

5
14/10/2018

A great hotel and friendly , helpful staff. We had an upstairs room with balcony which provide some views to the distant hills. This hotel is well positioned, very clean with good sized rooms. The addition of a very extensive continental breakfast is a real bonus.

"Perfection"

4
13/10/2018

Booked a room late Everything was perfect. Friendly staff. The room was clean and tidy. Absolutely loved the spa. Breakfast the following morning was a little disappointing. Over cooked fried mushrooms and the fruit salad was from a can. But definitely would stay again.

"Reasonable stay in Tamworth"

3
10/10/2018

Travelling on business, this hotel was chosen for location and proximity. The rooms were fine for an overnight stay and reasonably clean although quite basic. In-room tea and coffee facilities are always appreciated as are the bathroom products. We also had dinner and breakfast at the hotel in the Riviera Bar and Grill which was reasonably good for an in-house restaurant. Very reasonable price overall.

"A great stay"

5
10/10/2018

I was visiting family in Tamworth but needed a hotel to stay as there was too many of us AND we wanted to bring pets and the stay was wonderful. The Hotel is Pet Friendly - they have at least 3 pet friendly loft style rooms. I rang the hotel in advance to ask a few questions about the rooms and they were fantastic to deal with. They also have pet exercise area which is good - although I would say that other past guests need to take responsibility and pick up after their pets i the dog exercise pen. I suspect all other areas are serviced by the cleaners/gardeners but not the exercise area. That said, this is pretty typical anywhere you go with dogs. For what's it's worth, I'd suggest the hotel have a sign up saying pick up after your dog in the exercise pen - I'd even say provide some doggy bags, but in fairness a responsible owner should provide these. Upon check in, we were given a friendly greeting with the staff asking about the pets which was great. Room was VERY clean especially considering it was pet friendly!! I've stayed in pet friendly hotels in Paris and they were awful, so very happy to see the care taken with this hotel. Location is good in Tamworth- we didn't try the hotel restaurant (although I heard it as great) but we did order in from the Chinese place around the corner, and the staff very so kindly provided us with extra plates etc so we could eat in our room with our pets. I would stay here again absolutely next visit to Tamworth, even without Pets!! That said the fact they are dog friendly was such a nice change and a plus for the hotel.

"Comfortable Stay but the inhouse Restaurant is amazing"

4
09/10/2018

We just picked this place to stay as we drove past and have found Best Western to be good. Reception staff were friendly and we had a queen + single room. The room was a good size, comfortable, clean with lots of off-street parking. The Australian Country Music Hall of Fame is within walking distance. Usual tea and coffee facilities and a mini bar. There were no other inclusions - just room only. We decided to eat at the in-house restaurant - Riviera Bar and Grill. This was amazing - lovely decor, very attentive waitresses, quick service and the meals were beautiful and a good size.

"Cleaning would help"

2
07/10/2018

Mould in the shower, whatever they tried to clean with took made it difficult to breathe when entering the room. Had to air it out first. Wall in restaurant had dirt over and highlighted with a light.

"A Weekend visit"

4
03/09/2018

A weekend in the Greater West and enjoying the local fare - some great food and wonderful locations - so close to Sydney - amazing what you can find one hr flight time from Sydney - The Restaurant inside the hotel was very impressive - great local fare on the menu..

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear DHawk07, Thank you for reviewing the Best Western Sanctuary Inn, On behalf of the entire team, thank you very much for such a positive review of both our hotel and restaurant. Its so pleasing to hear you enjoyed your stay with us so much right in the heat of Tamworth. We look forward to welcoming you back to our hotel on your next visit to Tamworth and if there is anything else we can do to make your next stay with us even more comfortable, do please let us know. Kind Regards, Robert Page General Manger Best Western Sanctuary Inn / Riviera Bar & Grill

"Whats not to like"

5
29/08/2018

A truly great stop over in this great regional hotel. Staff and owners are to be commended on how friendly and accommodating they were to my life partner and I. Sitting by the fire place in the lobby with a cocktail was just perfect.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Pontenberg, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back on your next stay with us in Tamworth and if there is anything else that we can do to help you have an even more relaxing stay, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"What a great experience"

5
24/08/2018

I stayed at the Best Western Sanctuary Inn for 2 nights this week, and cannot believe how good the staff were. They bent over backwards to make us welcome - even getting us in to the restaurant right on closing time the first night, and opening the bar early the second afternoon. Very person went out of their way to make us feel comfortable - they should be very proud!

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Richard, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back on your next stay with us in Tamworth and if there is anything else that we can do to help you have an even more relaxing stay, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Good location"

4
22/08/2018

Stayed for one night on our way home to Brisbane. Motel is in good location walking distance into town. Rooms are clean and a little dated. Spa bath in the room was a nice touch, but we didn't use it - it is separate from the main bathroom and next to the bed and doubles as a shower. Restaurant we were told was top class. Maybe I am fussy but it was OK we waited far too long in a restaurant that was far from busy. Overall would stay again because of locality.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Lianne27, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your pleasurable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your positive review. I would like to point out that on the evening you dined with us, we had an event for 120 people In our function room upstairs. I do sincerely apologise if the food took a little longer than normal to arrive to your table. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"A Perfect stopover"

5
21/08/2018

Had an overnight stay here a week ago. The Hotel is situated very conveniently on the main road and is easy to find. Had stayed some years ago but it has been significantly upgraded since then. Hotel is also close to the riverside parklands in Tamworth. Brilliant for a run or walk after a day of driving. Hotel room was spacious and clean. Price included breakfast which was continental but perfectly adequate. We actually ate in the hotel restaurant , the staff we warm and friendly and food good. Staff throughout were excellent. Friendly smiling, and warm. This hotel is well worth a stay, if stopping in Tamworth.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Hilary A, We are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back on your next stay with us in Tamworth and if there is anything else that we can do to help you have an even more relaxing stay, please do let us know. Thank you for choosing to stay with us again :) Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Tamworth Area Stay"

5
20/08/2018

Great location to Tamworth CBD but far enough that no noise from road traffic. Large rooms with huge shower/toilet etc and the Best Restuarant in town. Always good to come back to this property and Tamworth.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Roger, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We love taking care of you on your visits to Tamworth and its a pleasure to have you stay with us. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Thank you for your 5 star review :) Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Very clean and tidy. Great location"

5
19/08/2018

Very clean and tidy. Great location In centre of the town on Tamworth. Traveling in from QLD, the hotel is located on the left hand side of Armidale Rd / Marius Street. To often you can't wait to leave these types of motels, not this one, it's good value and the bar and grill attached is not to be missed.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Ollie G, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. On behalf of the entire team, thank you for your 5 star review :) Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Great stay again"

5
16/08/2018

Once again we enjoyed our stay but this time we were in time to have dinner in the restaurant and thoroughly enjoyed the meal. Well done to everyone. The motel is well located, is very clean and I feel is very good value

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Jill S, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our hotel and are thrilled to hear that you had such an excellent stay with us again here in the heart of Tamworth. Thank you for your 5 star review and if there is anything we can do to make your stay at the Sanctuary Inn even more comfortable on your next visit, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Easily recommend"

5
14/08/2018

On check in received a complimentary upgrade to a king bedded room which was very welcome after a long day of driving. It was ground floor next to reception, quiet and also had Foxtel so that was good. Easily recommend for a few nights in Tamworth. My expectations surely exceeded.

"truly a sanctuary!"

5
05/08/2018

I have stayed here many times for business and this weekend for pleasure when my family joined me. From the moment you arrive at reception the friendly (but not too friendly!) staff get your stay off to a great start. The rooms are very clean, well appointed and the bed supremely comfortable. The Inn's location means it is easy to access the city centre and all the attractions in Tamworth. While located on a main road, the road noise in the room is not intrusive. The quality of the food in the restaurant is consistently delicious and good value. A great place to stay whether for business or pleasure.

"Slept on a cloud"

5
01/08/2018

Very happy with our room....fussy me always looks at the bathroom first and it was great (no mould)….clean and tidy room and a wonderful Mattress we both slept soundly.Dinner was ordered and one delivered wrongly,Our breakfast was spot on and enjoyed.

"Excellent value. better than expectations."

5
30/07/2018

I like Best Westerns, they always seem to be a bt better than the average country modern motel. This one was was and cosy, had a nice bar and restaurant (which was where we got our comp brekkie too). The rooms were above average with a good bed and telly. Based on what we paid, Motel style parking, excellent for an overnight stop-off stay. I would say it was very good value.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Tom, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our hotel and are thrilled to hear that you had such an excellent stay with us here in the heart of Tamworth. Thank you for your 5 star review and if there is anything we can do to make your stay at the Sanctaury Inn even more comfortable on your next visit, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"The dog and I loved it"

5
25/07/2018

On a long journey from SA to QLD I stayed here at short notice with my GSP, a large male. Beautifully appointed guest suite (there are two for dog owners), a 1/4 acre for the dog to run around supervised.... food was great, bar was welcoming and staff terrific. Thanks Rob and staff we will be back! Alex and Jimmy

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Alex, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Its great to hear that both you and Jimmy enjoyed our hotel so much! We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Great room and Delicious Restaurant "

5
24/07/2018

We're travelling QLD to Melbourne and stayed here after a long day of driving. The 2 girls at reception were awesome even having to deal with hopeless customers that could not remember PIN numbers for credit cards and others that were incapable of figuring out that a taxi booking 45 minutes before 0630am was actually 0545 hrs. Here's hoping their occupations don't require basic maths. Reception staff were delightful, the room was very comfortable and clean and the food in the restaurant was amazing ?? my compliments to the chef. The papadelle pasta was delicious, many thanks. Highly recommend all weird travellers to stop here. Great value for money. We'll definitely be back.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear frappas2, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We have just recently launched a brand new winter menu and we are so happy to hear you enjoyed it so much. We look forward to welcoming you back on your next stay with us in Tamworth and if there is anything else that we can do to help you have an even more relaxing stay, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Quiet and comfortable"

4
23/07/2018

A quiet room with a spa bath.... unexpected and lovely. The room was comfortable and warm. The restaurant for both dinner and breakfast were full of visitors, but at no time did the room feel crowded. The food was excellent with many options. Service by all staff was very professional and friendly. A great stay.... thank you.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Lorene29, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Quality room and food"

5
21/07/2018

Stayed here with a large group for my daughters netball tournament being held in Tamworth. Quality rooms and food onsite, and Best of all its central to everything too including a shopping centre directly across the road. Even though it's on the main road like every other hotel in Tamworth, it was very quiet. All of the playing fields were very close by, ready for a hot shower straight after to warm up and around the fire place too.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear mandyphillipa84, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Third stay and still amazing"

5
16/07/2018

We just stayed here for the third time. It's been a while and we still felt welcomed in this regional hotel. The premier king rooms are our room of choice and my husband appreciates the complimentary coffee machine in the room. The Riviera restaurant was even better than we remembered. We both highly recommend this to anyone going to Tamworth.

Manager293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Away247, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our hotel and are thrilled to hear that you had such an amazing 3rd stay with us here in the heart of Tamworth in our Premier King Room. Thank you for your 5 star review and if there is anything we can do to make your stay at the Sanctaury Inn even more comfortable on your next visit, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"5 night perfect stay"

5
15/07/2018

Had to stay in Tamworth for 5 nights recently for a work function which I hosted at the hotel where I was staying. Let me start by saying Georgie did an amazing job at hosting us and organising everything. My event was fully catered for 50 or more people and everything went off with out a hitch! Multiple guests mentioned it was the best catering they can recall. I was there for 5 nights, so I got to explore the town and some other hotels and restaurants. The sanctuary is locate nicely centred to everything

"Service with a smile"

5
15/07/2018

Great to stay here and enjoy a meal where staff in all areas are greeting you with a smile and a friendly chat. Well done and the accommodation and meals were amazing, definitely recommend if looking for a place in Tamworth

"Honeymoon spa suite worth every cent"

5
30/06/2018

The honeymoon suite is worth every cent. I've stayed in a few hotels in Tamworth, and hands down their spa suite is the best room in Tamworth money can buy. It's not cheap, but it's worth it. Fire place, big tv, balcony and spa - the works. Rooms service means we didn't even leave the room for 24 hours lol

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear kurtstephens26, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We are so glad to hear you loved our Executive Spa Suite as much as we do! I am sure the fire place came in handy on these freezing cold nights we are having in Tamworth at the moment. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"A modern, quiet room"

4
29/06/2018

A lovely modern and fresh room. I stayed in a room that had been recently renovated. It was spacious and extremely comfortable. The restaurant at the motel is very nice. I had the best chilli crab linguini ever! Attentive staff who are very personable.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Moorey73, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We have just recently launched a brand new winter menu which we hope you will enjoy on your next stay with us and if there is anything else that we can do to help you have an even more relaxing stay, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Bed so comfy we ordered one the same"

5
28/06/2018

Clean, quiet and comfortable. Super big comfy king bed which actually fit me which is rare as I'm on the taller side . Bed was so comfy we ordered a bed through the hotel brand new to be delivered in a few weeks direct from the bed factory in Sydney !

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear burgerbobs14, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. I hope you are enjoying your brand new King sized bed! I have the same bed at home too, its wonderful. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Clean hotel room, surprisingly very good restaurant onsite"

5
24/06/2018

Had the best of stays at the sanctuary inn over the weekend. I booked direct and received a small discount over what was advertised on the booking site. My king room was spacious, quiet, tastefully decorated and most importantly CLEAN. Food and service of hotel / restaurant staff was also 10 out of 10

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear devindoode420, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"2nd stay in the past year - excellent"

5
24/06/2018

This hotel has well earnt it's place as my go to place in Tamworth. Some good lookin upgrades happening around the hotel lobby, always pleasant. Who doesn't like new stuff? Huge TV screen watching the state of origin by the fire, hard to beat. New menu, A+ the ribs and the wagyu burger I had on my two night stay were on point!

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Max M, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We are happy to read you enjoyed the fireplace whilst watching the Blues with the state of origin this year! Customer satisfaction is our main priority at our hotel and I would like to personally thank you for your 5 star review. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"5 str pet friendly"

5
21/06/2018

I've stayed in a few other pet friendly hotels / motels in regional Australia but none have been quite like the Sanctuary has - so caring, so interested and so pleasant to deal with. Our Staffy puppy absolutely loved our stop over, there is plenty of room to run around on their dedicated large and fenced pet area. Room service is also available, so I didn't have to leave my best friend in the room, we ate together in our room.

"Excellent"

5
18/06/2018

Natural wood fire place being lit upon my arrival around 4pm with some of my favourite tunes playin in the lobby, I knew I was in for a good stay. Relaxing around the fire place after such a long drink with a glass of Guinness is exactly what the Doctor Ordered! Room and food great.

"All was good"

5
14/06/2018

Drove in off the road with my young family on our travels back from Sydney. Was greeted nicely and booked a room swiftly I might say. Room was on the ground floor so made it easy to unpack all of gear. Room was very nice, two separate bedrooms, separate tvs and air cons, only shared bathroom. Strooth we were tired,so we just got room service pizzas which were very good. My kids abused the wifi all night, lucky it was free

"Service with a smile"

5
13/06/2018

One of the better best westerns I've stayed at in all of my travels. Service with a smile is always welcome. Complimentary breakfast was included in my room rate with the option to upgrade to a full breakfast for around $10 which was good value. Stayed in room 49 which seems to have had a fairly recent update.

"Disappointed "

2
11/06/2018

We always check booking sites then call direct as we would rather give all the money to the property. We were offered a rate $10 more than the booking site and told breakfast was not included on an event weekend, this was advertised on the booking site we looked at. We stood at reception for a few minutes on checkin while 3 staff members discussed a phone call which we didn't need to hear about before being acknowledged. Cabinetry was extremely old and dated and the entrance step was badly cracked and sitting up. I would have discussed on checkout but was not asked how my stay was. Will not return.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Pauline R, Thank you for taking the time to share your recent experience with us. I am disappointed to read that your stay was not perfect. Ensuring that our guests enjoy gracious and efficient service throughout our hotel is of paramount importance to us. I am however unable to find any record of your recent stay with us. Guest satisfaction is our main priority and had you of voiced your issues to the front desk during your stay we would have gladly been of assistance for you to make your stay as comfortable and enjoyable as possible. With regards to any bookings over the long weekend just passed, complimentary breakfast was not included in our rates either directly or on the booking sites you have referred to on this particular weekend, sorry for any potential confusion caused, and yes, our rates were $10 higher over the long weekend as our rates can differ on a daily basis. Thank you for providing feedback that will help improve the experiences we provide for our guests. We hope to have another opportunity in the future so we can make it up for your recent disappointment. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Another stay another great result"

5
11/06/2018

It's been a while since we stayed but a recent return with a king size bed, ground floor, great shower, new restaurant menu, happy staff, good rates, plenty of parking room & we got the last room on a busy night confirmed our past memorable experiences Mike & Jill Harvey

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Mike H, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Good hotel with great room"

5
08/06/2018

My work booked me in on my behalf for a conference being held at the hotel in a loft style room as that's all that was available as the hotel was expecting a very busy period. The room was superb, relaxing / living area down stairs with TV and bedroom upstairs with tv. Overal a good stay at this Best Western.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear strongmancomp9, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"2nd stay still excellent - complimentary continental breakfast"

5
03/06/2018

It has been a year or two since I last stayed at this best western. Work brought me back to Tamworth this time and can happily say the hotel is still excellent. Compared to most places I have stayed in regional NSW, this is a cut above. Free complimentary continental breaky was included in my rate this time, was great to have a quick bite to eat early on in the morning and get back on the road. Room and staff pleasant.

"Great Staff, poor guests"

4
01/06/2018

Stayed here while travelling for work. After a 18 hour day was looking forward for a sleep. The staff were lovely. The room although basic was cleaned and well taken care of. The guests in the room next to me not so much. There inside voice in the foyer/hall area outside the room was extremely loud and they kept calling out to one another late at night and extremely early in the morning. Definitely not the hotels fault, however wish that the reception was opened later or that guests arriving late were told to maybe keep it down (although common sense should have prevailed). If your a light sleeper I would be asking to stay in the back rooms away from the road.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Jess B, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. I am delighted to read such a positive review of our hotel here in Tamworth. Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. I am disappointed to hear about the excessive noise which you suffered from surrounding rooms. This is certainly out of the ordinary and had you of let our 24 hour management staff know at the time, we could have deal with it accordingly and I personally would have done what ever I could do to make your stay an enjoyable one. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"5 stars intent to reccomend"

5
28/05/2018

The Sanctuary Inn did everything they could to make us feel at home in the welcoming environment. 5 stars intent to reccomend to other travellers wether it's for a few days mid week like myself or someone dropping in on the weekend.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Sandy B, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our hotel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We are humbled by your kind review and are ecstatic that you enjoyed your time with us so much. I have passed on your kind words to our team, your comments are very much appreciated. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Thank you for your 5 star review :) Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Great restaurant and very close to main street"

4
24/05/2018

Hadn't stayed here for a while but restaurant is a stand out.. great selection and friendly staff makes for good place for a vist to Tamworth if you don't feel like venturing out into town. Some of the rooms are okay but you can see its an older motel but renovated a while ago, but they have a wide selection.. Still a good spot for a Tamworrh experience at a reasonable price, but definitely try the in house restaurant.. They aslo have a bar area with an open fire which was great concidering the cooler temps in late May. If you base your stays on friendly service you shouldn't be disappointed.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Ross F, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your pleasurable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. We are launching our new Winter menu in the restaurant this coming Monday the 4th of June, so make some time to come and say Hi again :) Thank you for your kind recommendation, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Comfortable stay"

4
13/05/2018

Not far from the main shopping area. Surprisingly quite even though on the main highway. Continental breakfast included. Staff friendly and room clean , functional and comfortable. Bathroom had been refurbished. Parking was just outside the room.

"Would go back "

5
09/05/2018

Recently had to stay overnight in Tamworth for my daughters sport. I chose this Best Western from Trip advisor reviews. I was not disappointed. Great location, extremely tidy room and friendly helpful staff. If I ever go back to Tamworth I would stay here. Also could easily stay for longer than 1 night at this Motor inn. Be aware their are several Best Westerns In Tamworth, this is the best of them.

"Wonderful experience"

5
06/05/2018

From the moment I was greeted by the friendly receptionist, my beautiful well appointed and comfortable room, to the complimentary breakfast I cant recommend this motel highly enough. I will certainly stay here again.

"Sports trip"

4
05/05/2018

All the staff were faultlessly polite and helpful. The room was very clean, beds firm and comfortable, temperature easy to regulate in the room. Breakfast was adequate with a little more variety hoped for. Only down side was the noise and noise the difficulty blocking it out. Bathroom window didn't close fully and the door was hollow core. Truck and traffic noise woke us up, but seemingly all Tamworth motels are on busy roads so good luck getting a quiet one.

"Clean and comfortable."

5
05/05/2018

I had previously stayed here but on my past couple of visits, it was booked out. My work managed to book me in for 2 nights which was great. It's reasonably positioned in relation to the main streets, fast food restaurants and Woolworths. I walked everywhere once I had booked in. The room was well presented and comfortable. It has a restaurant but I didn't have dinner there but did have breakfast on my last morning. I would certainly recommend it if you are in a hurry as I was. I look forward to staying there again.

"Size matters "

3
05/05/2018

Room was great and clean. But was disappointed to find out breakfast included was only continental and you were asked to upgrade. You feel cheated. Ordered room service, a 300gm steak would have been lucky to be 150gms. Couldn't believe it! What was there was cooked perfectly though. Wouldn't recommend it and wouldn't bag it...

"Tamworth"

3
01/05/2018

The price paid was a little high for the Value as we saw many other accommodation places that looked to be good. The breakfast was barely worth having. Only white bread, cereal, and the barest of extras. The beds however were very comfortable.

"In desperate need of renovation and a good clean "

1
28/04/2018

Room 52 - Thankfully we just stayed overnight. Booked a standard room; and expected it to be clean and basic. It was neither clean nor basic. The room was very old, nothing like the photos on the website. It needed a good clean. The bar fridge was ancient and made noises all night, woodwork was falling apart, shower screen was broken, shower head was horrible too, tap in the bathroom was missing the cover and was filthy. The couch was horrendous; very grubby. I would not stay here again.

"Good value"

5
27/04/2018

We stayed last night at the Sanctuary Inn this is our second visit. The first time we were on our Harley and as the owner is a member of HOG we got a special deal. The staff are very nice the room is clean and the food is delicious and to much for us to eat. Keep up the great work.

"Great room"

4
26/04/2018

Great room for overnight stay and the bed was so comfortable the best I'd ever slept on for a motel. Breakfast was included in reasonable priced room. There was variety for breakfast and was very well set up. I would definitely stay again.

"Room 55 - exec spa suite"

5
23/04/2018

Room 55 - Exec spa suite made for a relaxing couples weekend with my nearest and dearest hubby. The room is worth every cent and is with out a doubt the best spa suite I have ever stayed in. Fire place, bath in bed room, glass in to shower, large Tv , the works

"Value for money"

5
23/04/2018

I have stayed at the Best Western Santuary inn in Tamworth on numerous occasions I find this hotel is second to none in the way of bang for your buck. The customer service is exceptional by the staff, the rooms are always clean and tidy (you can smell that they have been cleaned), the beds are alway made with crisp white sheets and are very comfortable to ensure you of a good night sleep. They have fantastic pool and spa area which is great to relax in. The pool area also has a BBQ area for the use of hotel guests Free WIFI and Foxtel is available You can also get a free gym pass if required The Riveria restaurant is one of the best I have eaten in. They have a huge selection of different types of food to cater for everyone You can get home made fired pizza to fish to massive steaks and different pasta dishes Been away a lot I don't feel like going to the restaurant all the time so I quiet often have room service , which is the same quality food that is served in the restaurant I cannot speak highly enough of this motel

"We had a pleasant stay"

5
23/04/2018

First time staying at this hotel and we were thoroughly impressed. We booked directly on their website and rooms was just as the pictures showed. I can't speak for others, but we had a pleasant stay. Our room had been recently refurbished. Room number 8 close to reception. King bed, LCD screen w movies channels / sport and Foxtel. Air con worked sufficiently.

"OMG I couldn't believe it!"

1
23/04/2018

We had our first trip to Tamworth. We had never been to Tamworth and I did quite a bit of searching and reading reviews to choose a hotel. We were staying a few nights and wanted somewhere clean and comfortable. The pictures on the website of the rooms were nothing like what we received. We had booked a long way in advance so it wasn't last minute. The room was so old that everything was in really bad condition. I have never stayed anywhere this bad before. It was not the fault of the cleaners as it is impossible to clean worn out timber or rotted timber under the fridge. The cleaners can't repair the cracked walls or the stained furniture. This was not the welcome to Tamworth we were looking for. As we are due to visit Tamworth frequently for the next year we would certainly not stay here again and would certainly discourage friends and family from this Hotel. We have attached photos of the room we stayed in. Be sure not to walk on the carpet. :(

"Clean"

5
16/04/2018

Nice stay at the sanctuary inn for 2 nights over the weekend. There was such a bad storm on the road so we pulled in late at night, we were lucky to take their last standard room which was very comfortable and clean... room was $129 and it included a good spread of continental breakfast too

"Okay for an over night stay."

3
15/04/2018

Comfortable bed. Nice spa bath but you need to be really tall to reach the plug. Didn't like the glass block tiles in the bathroom, don't need to see who is sitting on the toilet :( . The bathroom needs an exhaust fan. Towels are large and soft.

"Weekend away "

4
15/04/2018

My wife and I have spent the weekend in Tamworth staying in a standard room . Absolutely enjoyable . We arrived Friday night to check in and were greeted with a big smile and hello . The room was very clean , and quiet at the back on the ground floor . We would not hesitate to stay again . There are a lot hotels in Tamworth and I don't think we would bother even looking else where .

"King room on ground floor the way to go"

5
07/04/2018

Others hotels should take a leaf out of this Hotel's book. Décor is quite nice the rooms have been kept well. Our king room was great, I think it's the way to go. The service was professional, friendly and the food in the restaurant was top notch on both nights that we ate there. Check in and check out was a breeze

"2nd stay in 6 months still excellent"

5
06/04/2018

Great country stop over choice. Nice to see the same staff remember you over such a period of time! This time was over Easter and complimentary Easter eggs were an Egxellent welcome addition ?? . Nice to also see some extra additions to the dining room menu. Who doesn't love a good old pizza? Very quiet even though it's on the high way just like very other hotel in tamworth, it's impossible to avoid.

"Mr"

1
05/04/2018

We booked this motel after visiting their web site. Requested a first class room as shown on their site. When we arrived we were given a room that did not remotely resemble the room shown. The room was full of dust and generally poorly presented. My wife complained and was told that was their twin refurbished room yet it was not light clean and bright as shown. They did not care. On leaving she pointed out the dust and suggested the manager should inspect it. I would never stay there again.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Mr Mahoney, Thank you for sharing your recent experience with us. I am deeply saddened to read that your experience was less than perfect, ensuring that our guests enjoy gracious and efficient service throughout the our hotel is of paramount importance to us. I would like to point out we do not have any "first class rooms". We do have an Executive spa suite for $409 per night, however you booked our Premier Queen Twin room with two beds as per your request with our manager Georgie. You were given the opportunity to upgrade to this room, however upon telling your wife about our executive spa suite, she insisted that was the room booked. Upon checking your booking details you booked a premier queen room for $159. I have double checked all booking websites and all room photos correspond with the correct category, so I apologise but it appears you booked the incorrect room. Thank you for lettings us know on trip advisor about the "dust" found in room 19, we will endeavour to ensure our rooms are dust free. Kind Regards, Robert Page General Manager

"Easter break"

5
05/04/2018

It's the little things that make your experience at a hotel one to remember. From the welcome water at check in and the complimentary chocolate Easter eggs over Easter, The staff at hotel are enthusiastic and clearly love where they work. Our room was better than most best westerns. Thanks from room6

"2 night stay"

3
04/04/2018

Nice motel only 2 min drive to tamworths peel street and a 1 min walk to the country music hall of fame. We firstly got a room on the hwy great room but a little noisy, on asking we were moved the second night to a up and down stairs room.Well appointed with all you need. We made use of the pool both days(pool towels in room). Staff super freindly and continetal breakfast was a great touch.tassie couple

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Launn, Thank you for taking the time to share your recent experience with us. I am disappointed to read that your stay was not perfect. Ensuring that our guests enjoy gracious and efficient service throughout the our hotel is of paramount importance to us. On a positive note its great to hear that you enjoyed our onsite salt water pool, super friendly staff and complimentary continental breakfast. We look forward to welcoming you back to our hotel and restaurant in the near future, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Pet friendly and friendly employees"

5
02/04/2018

We had planned to drive from home to Tamworth and back to pick up our new golden retriever puppy but it just wasn't doable. We found the hotel on booking.com and selected their pet freidnly room just before 10pm. The room had wooden floors which is perfect for our new born pup and was nicely refurbished also, close to the hotels field made a good nights rest, not too far to take our new puppet for a wee wee

"Lovely two day stay"

5
26/03/2018

We found the staff to be just lovely. Eating a good meal in a country town can be hard to come and hit and miss, so we were very thankful the hotel had a menu to cater to all needs on site. Melt in your mouth moments... great speed on the wifi and signal allowed me to do some work while we were away for our friends wedding. Room was big, spacious and more than comfortable for our 2 night stay

"Great free wifi and nice clean hotel room"

5
21/03/2018

Booked over the phone, was reccomend a premier room. Our room was sensational, even a free to use coffee pod machine on the desk. Easy access to reception and restaurant, only 10 minutes taxi ride from Tamworth airport.

"Will stay again"

5
19/03/2018

Experience - great, welcomed with a smile, courteous well dressed receptionist Location - perfect, in the town centre. Close to everything Room - excellent, clean! Refurbished on the lower level. Quiet. Amenities - nice, sparkling blue pool came in use on the hot days which we enjoyed very much as the sun set Room for improvement: maybe some more fish ?? on the food menu?

"Friends wedding weekend escape"

5
18/03/2018

A large group of mates and I stayed at this place for a friends wedding. Considering our rowdy behaviour I thought the hotel did a great job in looking after us. I lost my key returning to my room at 4am. The manager came down and cut me a new one with no fuss. The complimentary continental breakfast went down well with us all in the morning. All in all an enjoyable weekend away.

"Nice hotel, helpful staff, easy access to the main street."

4
17/03/2018

I thought I'd booked a room online, but I messed up, so on arrival and hoping for a 4 night stay, no booking was found and only a couple of rooms available for a few nights! The staff could upgrade us to a room including a lounge which was often booked by a well known country singer star when he stayed in Tamworth. The staff were very accommodating and helpful to two weary travellers, price was agreed, all was well. Our dinner was good-I had a tasty chilli crab spaghetti, my husband an excellent mushroom topped pizza, the base of which was spread with a delicious selection of cheeses, so different from the usual tomato base, very moorish. Recommend this, its making my mouth water just writing about it. Back to our room, spacious with a circular table/chairs, a lounge (settee) which we found a little too soft. We did think that the bathroom would benefit from a refurbishment. The bath was stained, chips along the top, some tiles were chipped too. However, the bath towels were fantastic, large, white, soft and so fluffy. We had one cooked breakfast every morning which was good and well presented, and the gluten free bread was very welcome. The staff were helpful and welcoming, but being a business hotel, we found it strange that you could not have a drink until 5.30pm. The hotel has ample parking, well situated for the short walk to the main street with a good selection of shops, restaurants, pub etc. A comfortable stay, helpful and friendly staff.

"Motorbike friendly hotel. Top quality"

5
16/03/2018

Friends of mine suggested to stay at the Sanctuary Inn as they had a great experience... well so did we. We found our stay to be enjoyable and the staff and owner welcoming of our new Harley Davidson. They even booked us in to a room so we could be close to our bike and park our bike undercover. Will be staying again on our way back down from QLD. Thanks

"Excellent value"

5
15/03/2018

I travel to Tamworth often for business and sometimes leisure with my family. The Sanctuary Inn is my go to hotel. Great location in the CBD, across the road from Woolies and massive Dan Murphy. The staff are freidnly which is surprisingly important after spending all day on the road and the room service most importantly are very clean and comfortable...... and can't forget excellent value overall hotel with delicious food.

"Such an amazing place to stay"

5
05/03/2018

I stayed at the Best Western Sanctuary Inn with some family and friends for a holiday. The place is amazing/beautiful and the staff are also, they went out of their way to make sure we were well accommodated and had everything we needed.The place is one of a kind, couldn't fault it. i will be staying here again and again and couldn't recommend a better place to stay in the area and i have stayed in a few around. Thanks everyone who made our stay one to remember

"Highly recommended!"

5
22/02/2018

Travelling from London isn't the greatest of experiences but staying at the Sanctuary Inn made the experience much nicer :) Friendly staff, great value rooms and a beautiful meal at the end of busy days. All the amenities were perfect and the location is amazing for getting around town easily. Would definetely stay again whether it was business or leisure.

"Clean and tidy in good location "

4
17/02/2018

Nice tidy rooms, with a nice (and busy) restaurant, good pool for the kids, and a convenient location make this a good option to stay in Tamworth. Good size family rooms as well. Would recommend to others and would stay again.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear 2Inverellboy1975, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! We look forward to welcoming you back to our hotel and restaurant in the near future, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Great value excellent customer service"

5
10/02/2018

Stayed in rm 60. Huge room with a loft bedroom. Comfy bed. It was 40 degree day, and having a huge space to cool, air con struggled to keep the loft bedroom cool but there was a fan to keep me comfortable. Free WiFi worked well. Older building but we'll maintained and nicely renovated. Good range of bathroom amenity. No need to bring your own shampoo. There was even a nice bathrobe. I ordered room service for dinner - steak and tiramisu - it was Great! Outdoor swimming pool with a spa - clean and well maintained. Adjacent to the pool area there was a gorgeous bbq area. Free washing machine and dryer in the guest laundry - a bonus! Continental breakfast had a good variety and was included with the room tariff, with an option to pay extra to upgrade for cooked breakfast. Walking distance to supermarket and fast food. Complimentary bottled water from the reception. And the best part was amazing friendly and smiley staff. Great value for $129. Booked via wotif the day before. Very happy. I can highly recommend.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Mio S, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We are humbled by your kind review and are ecstatic that you enjoyed your time with us so much. I have passed on your kind words to our team, your comments are very much appreciated. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Thank you for your 5 star review :) Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"My go to location in Tamworth"

4
09/02/2018

the Sanctuary Inn is situated at the east end of town where the New England Highway comes into Tamworth. This trip was wet. It rained most of the time I was there. Tamworth is usually in drought so that threw me off a bit. I mentioned at the desk that here were cracks in the rooms walls and they told me that the drought had caused that. I thought it was the result of an earthquake!

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Terry, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. Repeat business like yours is very much appreciated and I am absolutely delighted to read that we are your go to place in Tamworth! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. I would like to point out that in Tamworth it does not rain for months at a time. Even now as a write this response I cant think of the last time it rained as we are currently experiencing another drought. It is only natural for a building to move causing cracks in the walls due to the ground drying up. Nature is simply taking its course and we do our best to work in with it! We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate you the best we can. Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Great find - great hotel"

5
06/02/2018

My relatives and myself came up to Tamworth in a bit of a spur of the moment trip, didn't have anything booked. We rocked up to the sanctuary hotel, driving in from Brissy way, the hotel is on your left, you can't miss it, very easy to find. The hotel had a family room available (room 14). We loved our room and our kids certainly did to with stuffed animals everywhere in the kids room, their own air con and own tv and my husband and I enjoyed having our own space to with our own amenities.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Sonia C, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed you stay again with us here in the heart of Tamworth. We strive for excellence and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Regards, Robert Page General Manager Best Western Sanctuary Inn

"Great for families"

5
03/02/2018

Handy to everything at a very reasonable price. Loved the BBQ area by the pool, my family and spent many late evenings here whilst the sun set. Great wifi signal in all parts of hotel and air con worked well in the stinking heat. No complaints here, great for families, free cold bottled water on arrival and throughout stay from lovely young girl at reception - We will definitely stay here when next in Tamworth.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Benny B, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your pleasurable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"What a dump"

2
03/02/2018

This Motel is advertised as being of much higher quality than it actually is. Our room was a dump, with cracks in the walls, a basin (hot) tap that did not work at all, and house-keeping that was forgotten. The Receptionists were rude and abrupt (except for the younger blonde girl who was great). We had a nice balcony attached to the room, but it was locked and we weren't given the key until I asked for it. My friend and I had separate, poor experiences with rude Reception staff. The room looked like it was 80 years old and was located right on the highway, with constant sounds of semi-trailers driving past. Not bad for $325 a night !! The Reception area and restaurant actually looked really lovely, especially compared to our room! The room was a loft-style and the upstairs bedroom did not have air-conditioning, only a pedestal fan. Not very pleasant in 36 degree heat.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Sandra, Thank you for taking the time and reviewing our hotel. We take feedback like yours very seriously and are disappointed to hear we did not live up to your expectation, please accept my apologies. I have personally inspected the room which you stayed in and I would like to note that there is air conditioning in all 60 of our guest rooms and that the fan is provided in addition to the air conditioning system to help cope with the immense heat during summer in Tamworth and in particular the country music festival you attended. Our team will be contacting you to discuss your feedback further as it is important for us to improve on areas and service standards where applicable. Its a shame you did not get to try our award winning restaurant during your 5 night stay with us, had you have voiced any of your concerns with us, I personally would have done what ever I could do to make your stay an enjoyable one. Kind Regards, Robert Page General Manager

"Above and beyond"

5
30/01/2018

This is my 3rd trip to Tamworth over the last few years and quite by chance this trip fell during Country music week. The staff went above and beyond to find me a room during their busiest time of the year. Ate at the restaurant most nights, the kind waiter from Ireland explained the new menu but i kept ordering the steak night after night. With the side dishes. Coffee was ok but overall a great dining experience once again. Special thanks to the two young ladies at reception both are a credit to the hotel / hospitality industry.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Andrew P, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Its great to hear you enjoyed all aspects of your stay including your room, bed and meal in the restaurant all received the tick of approval! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"TCMF2018 - Caring, dedicated staff made for a great stay"

5
30/01/2018

The staff team at BW Sanctuary Inn could not have been more helpful and understanding with regards to the needs of a guest with a disability who was travelling alone. He loved his stay and said that the hotel was definitely worth the 4* rating, 'maybe even more'. The team took extra time and care to ensure that he was looked after during his stay, particularly Georgie. Thank you BW Sanctuary Inn

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear villageterrace, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! We are so happy to hear such positive feedback, Georgie truly is an asset to our Hotel and we thank you for your lovely comments. We look forward to welcoming you back to the Sanctuary Inn next Country Music Festival 2019! Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"TCMF18 - See you next year for the festival in 2019 - TCMF19"

5
28/01/2018

Delightful staff make this good hotel even greater than it is. My husband and I stayed here for 5 extrodinary nights of what was or first Country Music Festival and our first visit to Tamworth. It's just across the road from Woolworths. It has a delicious restaurant at the hotel called Riviera which we ate at multiple times during our stay. It was nice to come back to our "sanctuary" when you have been out in the boiling heat all day and night. Our room was so nice a quiet, we left our air conditioning running day and night even when we were not in the room and it was the perfect temperature arriving home each night. A big thank you to everyone at the sanctuary

"TCMF 2018 - Excellent - Fun - Great location"

5
27/01/2018

We do a lot of traveling throughout the year with coaches and this was by far our groups best experience. Our fun over 50 group was most happy with the fabulous service of the lovely staff, easy coach parking, room allocations handled perfectly. Again, fabulous restaurant onsite, staff handled our fussy old needs fantastically. One of our group had their birthday while Country Music was on, the staff help put up balloons which was a very nice touch and great attention to detail.

"Room for improvement "

3
26/01/2018

We booked a queen premier room, not a great big room but it done the trick. The Queen bed was just too soft from what we are used to, the Bathrooms pretty good size although gets a bit wet as the screen is too small and water sprays out. The Air Con was horrid sounded like a Mac truck running all night long along with the traffic noise outside each night made it hard to sleep, the little tiny bar fridge simply could never get things cold it struggled. Room service for breakfast could be improved the tiny size of the meals compared to the huge prices we paid made us buy our own muesli for the other days. Overall it's good little place to stay, although there are so many places in Tamworth I would look around for another next visit. Reception staff and housekeeping were really lovely and helpful.

"Tamworth Country Music Festival 2018"

5
22/01/2018

Stayed at the Sanctuary Inn for the last 4 nights during the Tamworth Country Music Festival 2018, my husband and I had a blast! We booked a premier king room, a nice new little addition & welcome feature to the room from when we last stayed early last year is a free coffee pod machine, great for a pick me up after long nights of singing and dancing in the 40 degree heat here. Free bottled water too now available at receiption a nice touch. Great location only a few minutes walk to the centre of the festival on peel street.

"Great Experience!"

5
21/01/2018

Lovely staff that made us feel very welcome! Great room, very relaxing and I must say the Internet was very fast, which is definitely a plus. The overall service and experience was exceptional, and I would highly recommend this place!

"Would stay again"

5
19/01/2018

When your traveling to a regional part of Australia, don't ever make the mistake of booking a boutique hotel like I have in the past - they are generally crap or non existent. This is a proper best western. The wifi speed I checked in my room and even by the pool was 23.5mbs per second - very quick, almost as quick as when I checked in unpacked in my nice premier room and ran down to the crystal clear salt pool. It's 40+ here today and it's a very welcome addition. Would stay again and reccomend to friends.

"Over priced and under delivered "

2
19/01/2018

My wife, mother in law and our 2 year old son stayed here for the past two nights because it was supposed to be one of the best in Tamworth while they visited a sick relative in Tamworth hospital. We booked a room with breakfast and a cot for the 2 yo over the phone and they price matched a booking.com price of $144 a night At check in, my wife noticed that the invoice said "room only". When she questioned it and said we had booked a bed and breakfast room, the lady first replied it was room only but then, after protests, decided the 2 adults would be free but breakfast for the 2 yo would need to be paid for !! She said she didn't know how much that would be but said it would be between $5 and $10 ... what a joke ! The entire stay he ate 2 slices of toast and drank 2 small glasses of milk for two breakfasts and they were charged $15. Any half decent motel would never change for that or anything else for a 2 yo for that matter. When they got to the room, no cot. While this was provided upon request, they also received a bill for $12 at checkout. At no time was a charge ever mentioned and it was a cheap travel cot, not anything flash. As they drove up from Sydney, they could have taken ours for free if we knew they were going to charge. The "included breakfast" was only a continental but it was pretty good with an option to "upgrade" to a hot breakfast for even more money. There was no buffet option so paying for the hot breakfast was crazy given most cafes in town serve a hot breakfast for half the price they charge. Given the $144 a night price tag, you would expect a decent hot breakfast, especially in a country town where generous food used to be a hallmark. Despite my wife's obvious dissatisfaction, the staff didn't seem to care and just went about charging the credit card. Overall failed to meet even the basic expectations and we would never stay there again.

"Highly recommend"

5
17/01/2018

Family operated business, tastefully decorated spacious room, crispy white sheets, fluffy towels, friendly and welcoming staff. Supurb quality food, not to mention the swimming pool after a lengthy drive. My favourite Tamwoth stop.

"Pleasant stay."

4
15/01/2018

We were upgraded to a Premier Queen room when we checked in. We had booked the standard room. The room was quite spacious with 2 chairs, which were very hard to sit on, and the Queen bed was comfortable. The bathroom was quite nice, except for the water going everywhere when taking a shower!! We loved the bath towels, they were so soft. We had 2 complaints. The air conditioning was very noisy and we couldn't get the clock to work. The lady in reception was very friendly. Overall a pleasant stay and we will stay again when in Tamworth.

"Very nice, great location"

4
15/01/2018

Stayed here on our way home. Beautiful place. Bed was super comfy, room was a little dated but still nice. Highly recommend. Receptionist was wonderful and very pleasant to deal with. Thank you again.

"As a diamond member of best western - I approve"

5
14/01/2018

As a diamond member of best western I often travel and stay at many best western properties. I booked a premier room as it is located on the ground floor and was able to park almost immediately outside of my room. My room was refurbished with a very comfortable bed and a lot of cable channels. Being so close to Woolworths was very handy, we ducked over there for some snacks for the road the next day.

"Felt like coming home"

5
09/01/2018

When I arrived at this hotel reception after booking on the phone, I felt like I was coming home. We were both made to feel so welcome and the staff explained the facilities and hotel so nicely. We had to leave very early in the morning so we did not have time for breakfast.

"Love it here. Great stop over"

5
07/01/2018

Family friendly, fairly centrally located , clean rooms, comfy bed. Our room also had a kettle and toaster, which is a neat extra. Beds huge and comfy. Had dinner at restaurant food was to die for. the staff are very friendly and accommodating even when very busy. I would recommend Best Western Sanctuary Inn to anyone staying in Tamworth. The room we got, which was a loft was just beautiful.... Will not stay anywhere else from now on.... Love it here

"Our expectations were met"

5
04/01/2018

As a Best Western rewards member I often travel to multiple Best western properties around the country and NZ for work and leisure. The Sanctuary Inn is equal with the Best of Best Westerns in AU/NZ. I stayed in room 61, a loft style family room. Newly renovated, highly quality fixtures and multiple LCD TVs, one for the kids and one for us so we could both relax at same time. Free high speed Wifi and close to hotel pool. Can't ask for a lot more.

"Highly recommended to all travelers"

5
03/01/2018

An upmarket experience. Your never sure what to expect in a country town. But the sanctuary delivered the goods in more ways than one. We received a complimentary upgrade to a long bedded room which was a nice way to start. Our room was meticulously clean and recently renovated / updated. Better than a lot of hotels I've stayed in the big smoke in Sydney. It was sooo hot when we checked in, our air con worked efficiently. We headed to the lobby bar for early drinks at 5.30pm. We were welcomed by a polite Irish barman who eagerly took our drinks and food order. Drink were Ivey cold, dinner was equally as good in the riviera restaurant. Both my wife and I both ate the home made cannelloni- it was superb.

"The best - Best Western"

5
02/01/2018

We were made to feel very welcome by every staff member who looked after us. We were also nurtured by the delicious food available at the hotel, the rooms were fantastic very comfy bedding and high quality sheeting. Would highly recommend this place to anyone

"Poor service."

2
01/01/2018

Was in Tamworth over xmas and was recommended the Best western. Experience was terrible, at the checkin the young blonde girl was very rude and not welcoming at all. Then she told me that the restaurants and bar will be closed for 3 days. As I went to my room I then read that there will be no room service or rooms wont be cleaned or towels changed or beds made for 3 days. As I had already paid it was to late to cancle or get my money back. I understand its xmas but guests are paying money for a service but was none. Nothing was on the websites either when booking the hotel. So for 3 nights I ate takeaway food. Rooms not cleaned nothing. Sama responce from other guests talking to them couldnt believe no food or drink or room service or rooms cleaned for 3 days and its rated 4 star hahaha kidding. Not to mention the cockroaches in the room. 1 positive the room is spacious

"Positive experience"

5
30/12/2017

I have never travelled through country New South Wales before or Tamworth for that matter so my partner and I were a bit apprehensive and unsure of what to expect. But I can easily say Tamworth and for that matter the Sanctuary Motor Inn is actually decent and so are the staff that work there. Our overall experience was a positive one. We received free breakfast with our included room plan and the hotel matched the same rate as a third party booking site when we booked direct

"Hot but nice enough "

3
29/12/2017

Last minute booking on a drive south from Brisbane. Air con really struggled and the room didn't cool down till about 3am. Rooms are tired but pleasant enough for a quick overnight stay. Included breakfast was simple but great to be able to eat and get back on the road.

"Great night's sleep"

5
28/12/2017

Very covenient to shops and attractions. Room lovely and clean. Very comfortable bed and even a spa bath. The staff were very helpful especially when locked out of room. Enjoyed my stay in Tamworth. Certainly will be back again and recommend motel to friends.

"No noise no aircon"

3
27/12/2017

Booked in at last minute whilst visiting family in hospital. Great room, comfy bed....but the aircon did not work. 32deg outside, 32 deg inside. Made for an uncomfortable night. Yes they did offer to change rooms at 9.30pm, but couldn't be bothered. Used a wine bottle to keep the window open ( only way). Would I stay again...no so many other options. Breakfast host had No personality. Didn't want to be there.

"A Christmas day extravaganza"

5
25/12/2017

For 19 years straight my family and friends have eaten at the Best Western Sanctuary Inn for our Christmas Day lunch. Of all these years, I can easily attest that today's meal was by far the stand out of the whole time we have been eating here. It was fantastic, our friends loved it just as my wife and I too. Perfectly cooked sliced veal, turkey breast with divine stuffing, roasted mushrooms, potato crumble, grilled prawns, beautifully glazed ham. I could go on, but you get the drill - great food and great accommodation. See you next year. Merry Christmas.

Evelyn293, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Rima N, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. With aspirations to always succeed our guests expectations, we are glad that you had such a wonderful time with us celebrating Christmas Day. We look forward to welcoming you back to the Sanctuary Inn and if there is anything else we can do to improve your overall experience, please do let us know Thank you for your 5 star review ! Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"A real Sanctuary"

5
20/12/2017

We had a lovely stay at this motor inn on a long drive back to Canberra. We started driving from the Gold Coast in the morning, so when we arrived at the hotel it truely was a "Sanctuary" or a small oasis in the absolute beaming heat. Temperatures were pushinbrg 40 degrees Celsius way in to the evening. My only comment would be that due to the rooms doors facing the elements and not in a closed off hallway - make sure you close your doors and not keep them open to get some fresh air you may get some unwelcome visitors crawl in to your room. Our room was spotlessly clean, but I guess you can't control nature. I guess they were just looking for somewhere cool like us to.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Steve W, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. Temperatures are very hot in Tamworth at present, we recommend to all guests keeping your doors / windows shut in our guest rooms and instead enjoy our air conditioned rooms to avoid anything entering the rooms :) We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Thank you for your 5 star review ! Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Good value for money"

5
17/12/2017

My rate included breakfast and was definitely good value for money. The hotel is located within a few minutes walk to the CBD / centre of town and is directly across the road from Woolworths and Dan Murphys. The staff are very personal yet professional. Our room was spacious, big fluffy white towels were replaced daily on our 3 night stay. Great water pressure from shower. Our room was spotlessly clean. I would stay again.

"Spa in our bedroom, yes please! - Exec Spa Suite"

5
16/12/2017

My partner and I recently stayed at the Best western sanctuary inn to celebrate our recent engagement. Family friends of mine reccomened to stay in this room as it was the nicest in Tamworth. I booked this guest room as a surprise and boy were we both so happy with the executive spa suite. We took a few photos which I will try upload, in the room there is a electric fire place, full spa bath, huge LCD Tv, and the walls to the bathroom are made of glass which was great fun :) the staff at the sanctuary looked after us very nicely. We didn't leave the room much to make the most of it. We did order room service and pigged out! Amazing. Hopefully stay again in future soon!

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Max M, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your pleasurable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We are so glad that you enjoyed our Executive Spa Suite! We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Thank you for your kind recommendation, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Positive experience"

5
09/12/2017

My experience with the Sanctuary Inn was a positive one. It's of often you meet such down to earth people working behind the counter of a reception desk or the same again in regards to the waiters in the Riviera Restaurant at the hotel. Positives: food, room, bed, quiet, ice cold air con and massive fluffy towels. Cons: Would like a 24 hour munchies list that is able to be delivered to the room. Great atmosphere in the bar near reception to late at night...

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Roxanne M, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Thank you for your 5 star review ! Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"4th stay in past few years"

5
08/12/2017

This is about the 4th time I have stayed at this hotel and each time I have stayed in the past few years has been exemplary, I think all establishments should just try and offer what the team at this best western offer. I received a complimentary upgrade on my my most recent stay. I phone ahead and pre ordered my dinner too as I knew I would be arriving late, my meal was delivered fresh to my room upon arrving - Yum!

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Matty4orum, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed you stay again with us here in the heart of Tamworth. We strive for excellence and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Excellent value"

5
02/12/2017

Nothing is to hard for the staff at the best western inn. My work books me in to stay at this hotel / motel every trip to Tamworth. I'm upset if they are booked up and I have to stay elsewhere. compare the price of accommodation here compared to others in the town, the hotelrepresent excellent value

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Naughty R, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. Thank you for your 5 star review! We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Friendly staff await the visitor"

4
01/12/2017

The Sanctuary Inn met our needs whilst visiting Tamworth. The room was a good size and well maintained. Whilst it was warm in the room when we arrived, the air-conditioning worked well, quickly cooling our room. The bedding was comfortable, though we should have brought our pillows as the ones supplied may have suited some but we found very hard. We found our room noisey due to traffic, but as the land of nod arrived it was only the odd noisey car or motorbike, that could be heard. Parking was a little tight outside though, especially when someone, opened a car door against our vehicle, just to remind you they were parked near you. Oh well these things do occur. Overall a good 4 star hotel at a good price, with continental breakfast included during our visit.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear gamain, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! Its great to hear you enjoyed your stay with us including your room and the 5 star King Koil pillow top mattress provided. Please keep in mind for your next stay with us that we actually offer a full pillow menu in the compendium located in your room and have 5 different types of pillows to suit your individual needs :) Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate you the best we can, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Clean and comfy"

5
30/11/2017

After many hours driving on the road all day, my old man and I decided to stop off for the night. We stumbled upon the Sanctuary Inn and were most impressed with the establishment.. but most importantly it was CLEAN! A rare find in most country hotel / motels. The bed was comfy and the sheets crisp white, nicely oversized bath towels also. A good impression all round.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear BunningsL, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth! We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Great choice"

5
28/11/2017

I booked a room online directly through their website, the process was seamless as was the check in process. My room was quiet and everything that I needed, close to reception and their onsite restaurant Riviera which is what I requested due to an old knee problem. If your staying in summer too, the pool is fantastic located at the back of the property off the highway.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Sallyw, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth in one of our premier rooms! We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Robert Page Manager

"Second stay in the past 2 years still good"

5
27/11/2017

Thuroughally enjoyed our stay at the Sanctuary. This was our second stay at this hotel, with the first being during country music festival in 2016. The hotel seems to have had some nice updates and improved restaurant. On this occasion we only book a standard room but to our surprise we were given a complimentary upgrade which was obviously very much appreciated. We will be back.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Xavier D, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your pleasurable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Thank you for your kind recommendation, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Work Christmas Party"

3
25/11/2017

Great place, good atmosphere nice amenities, but our meals were cold. All the beef dishes were cold. Deserts were alternate drops, and hardly anyone could eat the lemon tarts as they were so sweet and the crust was rock hard.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Craig, Thank you for taking the time to share your recent experience at our hotel. We are glad to hear you enjoyed the Christmas atmosphere and the amenities on offer. We are though disappointed to hear about your experience regarding our meals provided for the function. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent visit. Your valued feedback highlighted a number of areas for improvement that I have since shared with our Executive Chef, who join me in offering their apologies for not being able to meet your expectations. Once again, thank you for providing feedback that will help improve the dining experiences we provide for our guests. We hope to have another opportunity in the future so we can make it up for your recent disappointment. Regards, Robert Page Manager Best Western Sanctuary Inn

"Quiet , clean ..."

5
14/11/2017

Motel was very easy to find and enter. Very quick and easy check in , and was pleasantly surprised with an upgrade to a king room. Room was spacious and well set out , with a great size bathroom . Nice and close to supermarket . Will definitely stay again when next in Tamworth

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Belinda H, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your pleasurable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. Our Premier King Rooms are popular with both corporate and leisure guests like yourselves and it gives us great pride to hear that you were happy with your overall experience. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Would stay again."

5
10/11/2017

Very cute and comfy hotel in centre of town. Stayed with my father in a premier twin room with one queen bed and one single bed. The room was perfect for our needs. We stayed in room 17. The bathroom has been nicely renovated. The air con works well and room has 20 fox channels. We went for a dip in their pool which was very pleasant and quiet. Would stay again.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear TwixF, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Its good to hear you took advantage of our salt water swimming pool now that its starting to get so hot outside coming in to summer! Thank you for your 5 star review on our restaurants page the Riviera Bar & Grill and we are glad you loved our restaurant the food at our hotel too! Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Business Trip"

4
06/11/2017

Have stayed at this hotel before. The rooms are always very comfortable and clean. The shower runs hot and the towels are large. Staff are always helpful and well mannered. Always a good night sleep even though this hotel is on the main highway.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Positano15, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth . We look forward to welcoming you back again to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Kind Regards, Robert Page Manager

"Would stay again"

5
29/10/2017

I found this hotel to be overall very pleasing. The staff were very pleasant, the check in process was very easy. My room was close enough to reception. The food in the restaurant was of a high standard and so was the service. Would stay again

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Rose D, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Its great to hear you enjoyed all aspects of your stay! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much for your 5 star review and recommendation. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Expensive food, wrong breakfast order, given the wrong invoice"

3
27/10/2017

The staff are extremely pleasant and friendly, but... the bedside lamps don't allow you to read by them (as with most hotels), the windows don't open, and I found the bed extremely uncomfortable. The room service meals from the hotel restaurant are outrageously expensive (around $40 a main WITHOUT vegetables). Quite literally, I could eat at any 2-hat Sydney gourmet restaurant for the price. They got my breakfast order wrong; and what was there was less than ordinary - at $25. I could have breakfast with a proper espresso coffee for under $20 had I been able to get into town. Very diappointing.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear 540laneb, Thank you for taking the time to review our hotel in Tamworth. We are glad to hear that you found our staff pleasant and friendly :) However just for clarification to your other comments I thought I should mention the following below: Dinner: Our menu has been designed to cater for all budgets keeping both our corporate and leisure guests in mind. We have entrée's starting at $16, mains from $21 and desserts at $8. Kids meals start from $10 and include a drink and ice cream. Breakfast: We offer a full Continental cold breakfast in unlimited quantities for $15: Coffee, Chilled juices, Fresh fruit salad, Yoghurts, Freshly baked muffins, Selection of breakfast cereals, Fresh breads & pastries, Slow cooked jams, Unlimited potted tea & filtered coffee. For an extra $10, you receive all of the above PLUS your choice of hot meal which we have a variety of different meal to including but not limited to - French toast topped with strawberries and rose water syrup, Riviera big breakfast - bacon, chipolatas, 2 eggs friend, slow roasted tomatoes, roasted mushrooms, hash brown & toasted sourdough - Spanish twist: 2 eggs baked with slow roasted tomatoes, chorizo, capsicum potato topped with goats cheese. Bedding / Mattress: Our beds throughout the entire hotel are all AH-Beard King Koil orthopaedic mattresses. I guess bedding can be a very personal choice, but rarely do we receive feedback like yours about our beds. In fact we offer to all guests a special wholesale industry rate for the beds direct from the manufacturer, as we have so many guests ask if they can purchase a brand new bed on such a regular basis! Guest satisfaction is our main priority & we are sorry that on this occasion we did not live up to your expectations. Rest assured that we do truly care about our guests and pride ourselves on the service and products we provide. I have noted each point of your feedback and I will be personally sharing them with our division heads for further improvements to avoid such re-occurrences as it through such constructive feedback like yours that we will be able to further elevate our services and offerings in the future. Should you wish to discuss any of the above matters further, I am available at the hotel at all times, Regards, Robert Page Manager

"The BEST best western"

5
25/10/2017

A cut above the rest, this is the BEST Best Western. Clean rooms, hot showers and a comfy bed, Nice atmosphere in the best location in town, always prompt service. We booked direct over the phone as we were driving through Tamworth. Compared to a lot of other Motels I have ever stayed at, this has to be one of the best.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Lifes G, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Its great to hear you enjoyed all aspects of your stay! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much for your 5 star review and recommendation. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Best ever !"

5
23/10/2017

From the day i rang and booked the staff on the front desk could not do more for us. We travel on a motorbike and find some places less than understanding. Staff arranged for our bike to be under cover when I booked. Arrived to pleasant helpful and down to earth staff. Rooms were exelent Beds were comfortable and huge. Free laundromat to dry clothes. Had dinner in restaurant and was probably the best dining experience ever. Waitresses were polite helpful and food was to die for. The manager of this motel has some fantastic staff and they need to be congratulated. If you dont stay at this motel you are off your head ! Congratulations and well done pitty more places couldn't be like yours.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Mark P, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Its great to hear you enjoyed all aspects of your stay including your room, bed and meal in the restaurant all received the tick of approval! Better luck next your for the Blues we can only hope for! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"2nd stay at this hotel"

5
22/10/2017

Great staff . Who very very helpful from the young lady at reception to the staff in the restaurant. My 4 day stay was better than my first visit. I was upgraded to a premier room at no extra charge. Keep up the good work and look forward to seeing you next time in Tamworth

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Andrew p, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth for the 2nd time! We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Thank you for your 5 star review, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"We picked a winner"

5
22/10/2017

Reception staff friendly & knowledgeable, We recently stayed here for 2 nights and from start to finish the stay was great. Located just across the road from a brand new Woolworths and Dan Murphy and just a quick stroll to the centre of town, it's got to be the best located hotel in Tamworth. We had been towing our trailer along and there is plenty of parking on site for large vehicles. Our room was clean to the highest of standards. The bathroom was modern and well thought out. The restaurant is a definite winner to. Thank you from room 7.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Ferrari L, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Its great to hear you enjoyed all aspects of your stay including your room, bed and meal in the restaurant all received the tick of approval! Better luck next your for the Blues we can only hope for! We cater for all types of vehicles so glad we could accommodate you. Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"BEST PLACE IN TAMWORTH"

5
20/10/2017

What a great place to stay everything you need breakfast lunch and dinner need not go anywhere. Room serviced everyday with great staff. Swimming pool not near highway with full sun great bbq area and very private. The staff were so friendly specially the young guy that gave us so much local knowledge of what to see and where to go.THANYOU from tassie

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear George S, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed you stay again with us here in the heart of Tamworth. We strive for excellence and on behalf of our staff I would like to personally thank you for your 5 star review. Its great to hear that you took advantage of our salt water swimming pool now that its starting to heat up again in Tamworth! We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Guest feedback like yours keeps us smiling and working harder than ever, so thank you again very much :) Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Excellent hotel"

5
19/10/2017

Excellent hotel in country Tamworth. Nice renovated room. I got a renovated premier king room. My room was on the ground floor and was able to park pretty much out the front of my room. The bed in my king room was of a high quality, not sagging like a lot of country stops. The bathroom was also nicely renovated and the bedroom had a flat screen tv with lots of cable channels to. Excellent onsite restaurant to. We ate one night in the restaurant and 1night room service. Both were as above average for typical hotel food. Can't thank the staff enough especially Brian in the restaurant and the lovely lady at reception.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Elizabeth B, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth in one of our renovated Premier King Rooms. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"The best country hotel"

5
19/10/2017

I stayed here last month on my way through for work. It was run like a Sydney hotel, the were amazing and was so impressed with the restaurant. Such a big difference from what else is on offer in town.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear michaelholloway, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Lovely Accommodation"

4
09/10/2017

Couldn't fault accommodation and good position close to everything in town. Only two complaints would be 1) why put toaster in room and not supply plates or cutlery. Surely just a couple of small plates and a couple of knives would be normal? 2) the small bar fridge was so full of drinks there was no room for our own things. My husband is diabetic so has to keep his needles cool and we had extra milk, etc.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Sandywags, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. The purpose of the toaster in the room is for guests who chose to have their breakfasts delivered as room service, giving you the power to cook the toast as you are ready to eat it so it does not get spoilt :) We would have been happy to come and take the contents of the mini bar fridge out of the fried provided in your room. The bar fridges are designed to cater for all items that need to be kept cold. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Room, Service, Location 5/5"

5
09/10/2017

Great experience, quality accommodation, convenient location - can reccomend this hotel for all. Real milk in the mini bar fridge, none of this long life junk like in a lot of hotels. Lots of Foxtel channels. Very clean bathroom and excellent water pressure from my shower. Although property is located on New England Highway, we had a perfect restfull sleep with no interruption. The restaurant is full of character, with a nice theme and feel to it. Nice TV set up in the bar while the state of origin was on too. We paid $184 for a king bedded ground floor room. Thanks

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Cosmetic G, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! We greatly appreciate your 5 star review! Its great to hear you enjoyed all aspects of your stay including your room, bed and meal in the restaurant all received the tick of approval! Better luck next your for the Blues we can only hope for! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Thank you Georgie and Rob"

5
06/10/2017

This best western property exceeded our expectations in every way possible, especially in the way that we were treated as guests staying in the hotel. I can't thank Georgie and Rob enough, they are a real asset to that hotel. Their restaurant is rated 2nd on trip advisor in the whole of Tamworth and it's easy to see why once you eat. My only criticism would be to have 24 hour room service! I know it may not be possible but it would be nice for guests getting the munchies!

"CHEAP ROOM BUT GET WHAT YOU PAY FOR"

3
04/10/2017

We stayed here on our way up the coast. Rooms were only around $130 a night but were in need of some refurbishment. The couch we were afraid to sit on as it creaked like it was about to fall apart. The bathrooms are original 70's and need updating. But overall we got what we paid for and the bed was comfortable. Also another pet hate was we had the smokers bin/ashtray outside our door so we were constantly smelling cigarette smoke. On the other hand the Riviera restaurant in the motel was amazing.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Chick1, Thank you for taking the time to review our hotel and sharing your recent experience with us. All of our rooms categories feature the same orthopaedic pillow top AH Beard King Koil mattresses so we are glad that you found the bed comfortable. It sounds like you booked one of our Economy Standard Rooms, may we suggest that should you chose to stay with us again, you may appreciate and enjoy our Renovated Premier rooms. We are also glad to hear that you enjoyed our onsite restaurant and loved your peppered steak very much, we appreciate your 5 star review on our restaurants page :) I have noted each point on your feedback and rest assured that I will be personally sharing them with our division heads for further improvements in our hotel. We do hope we have the opportunity to welcome you back on your next visit to Tamworth. Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Comfortable overnight stay"

4
29/09/2017

Reception staff were lovely and room (we were upgraded to a loft room) was comfortable especially for the price. We had our 2yo with us and she slept on the sofa bed downstairs, my only criticism of the room is the sofa bed - it was missing springs so it sagged in the middle and would have been impossible for anyone bigger or heavier than my two year old to to sleep on (even she complained of a sore back in the morning). Replacing the missing springs is a small piece of necessary maintenance that should be attended to. Otherwise a great stay and will stay again when we are in Tamworth

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Annie M, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth in our Premier Loft Room. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Thank you for letting us know about the issue with the sofa bed, we will attend to it immediately :) Kind Regards, Robert Page General Manager Best Western Sanctuary Inn

"Comfortable hotel with lovely staff"

4
28/09/2017

Have stayed here before, this was my second stay. Hotel is conveniently located and the rooms are very comfortable. I would recommend for business trip. Has wifi but I had to use my own as it fell out a lot.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Pixrun, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We are so happy that you chose to stay with us for a second time here in the heart of Tamworth :) If there is anything we can do to make your stay with us even more comfortable when you are next traveling through Tamworth, please do let us know as customer satisfaction is our main priority! We are currently in the process of upgrading our high speed wireless broadband to the NBN network, which will result in even faster download speeds and hopefully less drop outs. We look forward to taking care of you again soon, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Quality accommodation and restaurant"

5
24/09/2017

This is my first trip up to Tamworth in all my life and my first review on trip advisor :) I wouldn't normally write a review but felt compelled to let everyone know about our recent experience. Let me start by saying Georgie and Rob are excellent hosts and immediately made us feel welcome. We booked in for dinner and then off to our room, which was a beautifully renovated loft style room. Lounge, TV, table, chairs and seating down stairs and another TV and airconditioning unit upstairs. The bathroom and room were immaculate. We only got to stay overnight as we were relocating a horse float up north, but can tell you this is not your typical motel. See you next week on the way back. Thank you for making us feel special. Regards Chelsea and David.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Chelsea, Thank you for your 5 star review of the Best Western Sanctuary Inn. It was a pleasure having you and David stay with us and glad we could show you some country hospitality on your first ever trip to Tamworth. We are thrilled to hear you loved our Premier Loft room and were very relaxed, we love it too! We look forward to welcoming you back to our hotel again next week on your return drive home. Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Great overnight stay"

4
23/09/2017

We stayed here for just a night. I can highly recommend it. The staff at reception were so friendly and helpful, they even asked if the wifi was working ok and helped my son set it up on his phone. Had dinner at the restaurant Riviera, wow a mighty good meal, steak was great. Had a dessert and I'm not a big dessert eater but would very much recommend it. Rooms were great, beds got the tick of approval, staff terrific, restaurant top shelf. One of those places you keep note of to stay at next time in town.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear HRE96, Thank you for taking the time and writing a review of the Best Western Sanctuary Inn. I am absolutely delighted to read such a positive review on our hotel here in Tamworth! Its great to hear you enjoyed all aspects of your stay including your room, bed and meal in the restaurant all received the tick of approval! The peppered steak with cognac sauce is my favourite meal too! Customer satisfaction is of our upmost priority and receiving quality feedback like yours I can say on behalf of our entire team - Thank you very much. We look forward to welcoming you back again in the future and if there is anything else we can do to make your stay with us even more comfortable, please do let us know and we would be happy to accommodate your needs, Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Sanctuary during a busy weekend"

5
23/09/2017

Recently stayed for 3 nights during a conference. Was totally pleased with my room and it's appointments, great bathroom and towels, etc. I didn't have the opportunity to have dinner in the restaurant but was very happy with my breakfast, including accessibility requests very well met. Staff were very accommodating.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review Dear Kcsueh, Thank you for taking the time to review the Best Western Sanctuary Inn Tamworth. I would like to express our gratitude for the compliments and the praises given towards our hotel and staff. Our aim is to make our guests feel at home away from home and we are happy you felt comfortable on your 3 night stay with us. It is nice to hear that our efforts are reflected from your positive comments. Make sure next time you try our restaurant for dinner the Riviera Bar & Grill, it surely has something for everyone :) If we can do anything to make your stay with us even more relaxing on your next trip to Tamworth, please do let us know as always our main priority is guest satisfaction Kind Regards, Robert Page Manager Best Western Sanctuary Inn

"Second Stay in 3 Years....still excellent!"

5
20/09/2017

Very good quality rooms, decor, ambience, and new restaurant offered a very good meal. First room was just outside a "very noisy" A/C unit for the kitchens, so moved with no hassle....they knew about this noise! Good parking, quiet location, and very accessible to most areas going south or west. Nice pool.

"Thank You - see you again"

5
19/09/2017

The S.I is located in a great location in the CBD of Tamworth. Perfect as you are walking distance from town. It really is a vibrant hotel with such good energy and the staff are really helpful and accommodating. I booked a premier room for a few nights during the week, as I was in Tamworth for work. It had all of the usual amenities of a hotel room with minibar and Foxtel. I will be back to this hotel for its luxury accommodation, the friendly staff and the of course for its onsite restaurant. The bar and grill is bright and airy and the breakfasts were great. Thank you to all the team there for making my stay enjoyable.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Alexander398, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed you stay again with us here in the heart of Tamworth. We strive for excellence and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Kind Regards, Robert Page Manager

"Relaxing stop over"

5
18/09/2017

My fiancé and I stopped in at this Best western on our road trip back from Byron. Very tired after many hours driving, check in was fast and efficient, our room was immaculately clean and even smelt freshly cleaned mind you. We ordered room service and checked out very early in the morning round 6.30am then back to reality in Newcastle! It's on the New England Highway so as your coming in from QLD on your left.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Stevenassar8998, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed you stay again with us here in the heart of Tamworth. We strive for excellence and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Guest feedback like yours keeps us smiling and working harder than ever, so thank you again very much :) Regards, Robert Page Manager

"Everything we needed"

5
18/09/2017

My husband and 2 year old daughter had a lovely stay at Best Weatern Sanctuary Inn while visiting family over the weekend. Our room had everything we needed - the bed was so comfortable. Staff were very accommodating - especially with helping us cater for a toddlers needs. Delicious breakfast and dinner was great too. Excellent service and food. We will stay at the Sanctuary Inn on our next trip to Tamworth.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed you stay again with us here in the heart of Tamworth. We strive for excellence and on behalf of our staff I would like to personally thank you for your 5 star review. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Regards, Robert Page Manager

"Thank you for welcoming me back"

5
18/09/2017

Its been 7 years since I stayed in Tamworth, I returned to the Sanctuary Inn and I was not disappointed. The room was spotlessly clean and the shower was amazing, the large bathroom towels are also a excellent addition to the room. The mini bar was stocked well and the onsite bar ad restaurant was fantastic, I enjoyed the pepper steak and beautiful dessert with strawberries and pastry. The complex has free parking onsite and now a Woolworths just across the road, for added convenance. Unfortunately it was to cold to take a dip in the pool, I look forward to returning soon. Excellent hospitality.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Dion, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed you stay again with us here in the heart of Tamworth. We strive for excellence and on behalf of our staff I would like to personally thank you for your 5 star review. Our peppered steak is certainly one of my favourite dishes on the menu too! Hopefully next time you visit Tamworth it will be a little warmer and a good opportunity to take advantage of our onsite saltwater pool and spa. We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Regards, Robert Page Manager

"Good overnight stay"

5
17/09/2017

We can recommend the Sanctuary Inn Best Western. I've got a chronic sore back and I booked this place because I read online they use high quality bedding. I was very happy with the bed. Good water pressure from shower to. and the sports channel so I could watch my car racing.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Noel, Thank you for taking the time for reviewing the Best Western Sanctuary Inn. We take great pride in In our hotel and appreciate your 5 star review. We are glad to hear you found our beds comfortable and had a nice shower after a long day of travels. If we can do anything to make your stay with us here in Tamworth even more comfortable on your next visit, please feel free to let us know. We look forward to welcoming you back to the Sanctuary Inn, Kind Regards, Robert Page Manger

"Lovely hotel, great location, acceptional staff"

5
14/09/2017

The Sanctuary is located in a great location in the CBD of Tamworth. It really is a lovely hotel with such nice ambiance when you enter reception along with aceptional staff to greet and serve you on your stay. We booked a premier king room for 2 nights on the ground floor. It had all of the usual amenities of a hotel room with minibar and Foxtel. I would reccomend this hotel for its accommodation and again for its onsite restaurant. The riviera bar and grill is delightful.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Dion, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your enjoyable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. Our Premier king room's are popular with both corporate and our leisure minded travellers and are the perfect place to unwind after a long journey. We look forward to welcoming you back to our hotel again and and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Regards, Robert Page Manager

"Very clean and comfortable place to stay"

5
12/09/2017

I stayed at the Best Western Sanctuary Inn from the 9th Sep till the 10th Sep 2017, I stayed in room 19, with my partner and young child. It was a vary clean and comfortable room. We enjoyed breakfast each day and dinner on Friday night at the Riviera Bar and Gill located inside the complex, breakfast was delicious I had the smash everyday and my partner had the big breakfast. Dinner was also great and I requested my childs meal be changed from Spaghetti to Casarecce (this was done with no fuss). I would recommend this place to anyone staying in the area.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear 346Kristym, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your enjoyable stay with us here in the heart of Tamworth. We strive for positive feedback like yours and on behalf of our staff I would like to personally thank you for your 5 star review. Its good to hear your child even enjoyed our restaurant and accommodation too :) We look forward to welcoming you back to our hotel again and if there is anything else that we can do to help you have an even more relaxing stay with us, please do let us know. Regards, Robert Page Manager

"A great experience"

5
08/09/2017

My partner and I stayed in one of the Sanctuary Inn's premier king rooms and we were very happy with our room and overall experience whilst staying in the hotel and even the booking process was easy booking directly off their own website. Parking is not allocated but that was fine as we were still able to park pretty much right out the front of our room. Free high speed Wifi is available to all guests so the code was provided to us on check in so we could log in. We also made a dinner reservation at the same time and were thrilled with our meal. No pub grub here only high quality locally grown and produced food. Our room was spotlessly clean and the air con worked effeciently. AH Beard king beds. It's all good here. Would reccomend and would stay again if passing through Tamworth.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Peter H, Thank you for taking the time to review the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your enjoyable stay with us here in the heart of Tamworth. We look forward to welcoming you back to our hotel if you are ever travelling to Tamworth again and if there is anything else that we can help you have an even more relaxing stay with us next time, please do let us know. Regards Robert Manager

"Comfortable but dated"

3
06/09/2017

Not sure if this hotel is undergoing renovations, but the rooms could do with it. They are roomy, clean and comfortable but very dated with some maintenance issues. Good size bathroom with good water pressure for the shower and nice comfortable beds. The rooms are quiet but feel very old and tired in contrast to the exterior which seems much better. They do have a generous Foxtel package with 20 channels as well, including 5 movie channels. I didn't eat at the restaurant as it seemed to be trying to be of a much higher standard than the hotel with a complicated, almost pretentious menu that was not in keeping with the basic standard of the motel. Overall, this hotel is at a good price point but if something else were available for a similar price, I would choose to stay elsewhere. I would also suggest that staying here you do not need or want a $60-$80 restaurant on site, something more basic would be more appropriate.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Stephen, thank you for choosing to stay with us and glad we could show you some country hospitality. We are disappointed that the room did not live up to your expectations and wish you had mentioned your concerns to the staff during your stay, as we would have done our best to rectify any issues. You can be rest assured that we do truly care about our guests and pride ourselves on the service we provide. It would be great if you did decide to give us a chance in the future to prove we are all about service. We are however dismayed as to your comments about our restaurant food and prices considering you did not try anything off the menu. We have entrée's starting at $16, mains from $28 and deserts at $8. Kids meals start from $10 and include a drink and ice cream. We are currently in the process of updating our economy rooms and value your feedback greatly. Kind Regards, Evelyn Manager

"A top class restaurant experience "

5
11/08/2017

Drove pasted it enroute on our journeys and it caught our eye. We only went to the restaurant and the food was as good as any we've had in major city's. The staff were welcoming, ambiance beautiful & log fire working, food presentation and taste was outstanding. Huge portions. Very reasonable...a really lovely experience for us weary travellers

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Elainej465, Thank you for taking the time to review our restaurant the Riviera Bar & Grill located at the Best Western Sanctuary Inn, we are thrilled to hear that you enjoyed every aspect of your meal and dining experience here with us here in the heart of Tamworth. We look forward to welcoming you back to our hotel if you are ever travelling to Tamworth again, we would love for you to come and stay with us here in our hotel too. Regards, Robert Manager

"Home away from home"

5
05/08/2017

It's the little things that's the Best western sanctuary inn that make you feel special. From the moment you enter reception you are greeted with a smile and checked in quickly. As I am Best Western rewards member and regular guest of the hotel, there is most often a little chocolate waiting for me on my pillow with a thank you note attached with it from the General Manager which is very cute. I have stayed in both the standard rooms and the premier rooms, both have very comfortable beds, the key difference between the two is the furnishings. I always look forward to coming back to the sanctuary inn. I do a lot of driving by myself from Brisbane to Sydney regularly and the Sanctuaryvat Tamworth is my go to place as the half way point on my long journey in the car every time.

"Outstanding"

5
30/07/2017

Outstanding and affordable room, paid $159 for a premier queen off the road (see photos attached) nice and spacious, clean and comfortable. Location: the motel is located within a 1 minute drive to the centre of town and is also across the road from Woolworths and Dan Murphy's. Accommodation: the room is beautiful and not your typical motel style. Quality bedding and heavy furniture. Restaurant: the food was beautiful for both in room service we had one morning for breakfast and even better at night sampling food from the Med! Service: the staff here go above and beyond to make sure guests are pleased. All in all we are very happy vegemites and look forward to coming back.

"Bring your pet! It's got amazing pet friendly rooms"

5
27/07/2017

Recently brought my best furry little friend on my travels through Tamworth. I was concerned I would not find anywhere as I was driving through and decided to stay the night in Tamworth as I was exhausted. The Sanctuary has a few pet rooms and they are beautifully made up. Me and my pooch where very content. Nice, clean and quiet, we were looked after like royalty.

"Great accommodation & conference venue"

5
22/07/2017

Great conference venue with a range of different rooms for our meeting. The staff are true professionals. The food was actually devine. It might be a best western, but I can tell you from experience, this is not your typical motel. I stayed in ground floor room which was a premier king, nice and quiet, great bed and fox channels. I booked and paid directly on their website for $169. Everything was great.

"Felt right at home at the sanctuary inn"

5
20/07/2017

Nice sized rooms, quiet and well insulated. Air con worked very well considering it was minus 2 last night. Georgie on reception loves her clients and her job. Nothing was to hard for her to handle. Rob the manager is a gentlemen and made my wife and I feel right at home. Would recommend this motel to both business travelers and leisurely travelers. We had the executive spa suite as it was the last room in the hotel, it's well worth the money and probably the best room in town.

"Excellent pet friendly room and motel"

5
18/07/2017

My family always stay at the best western when they come to town to visit me. The hotel truly is a sanctuary and is the best value in town in my opinion. Georgie on reception is just so lovely always willing to please her customers! My parents often travel with their 10 year old Maltese terrier so they make sure to book a pet friendly room directly with the hotel. The room is sparkling clean with wooden floor and nicely refurbished.

"Pretty Good"

4
12/07/2017

Stayed here with my wife and 2 kids for 1 night. The room was a good size for a couple kids over being in the car. Good shower and get helpful staff. Room was reasonably priced. Closer took woolies (across road) and short drive/walk to main Street. Would recommend the motel to all.

"King room on ground floor - very good."

5
12/07/2017

My partner and I booked a king room based off reviews on trip advisor and we can easily say we were more than pleased with our stay, room and service provided. The staff were very friendly and willing to go the extra mile to make sure we were looked after. Real milk in the mini bar always makes us smile and heaps of fox channels to unwind after a long drive.

"Overnight Business Stay"

4
10/07/2017

Room was what you would expect for a Motor Inn expect maybe a bit larger than usual. I checked in just before 10pm and staff were super friendly. Both checkin and checkout were super easy. Breakfast was pretty good also, although menu is kind of limited.

"Clean quiet and comfortable"

5
10/07/2017

Clean, quiet, comfortable nicely renovated premier room. In my opinion the best value in the whole of Tamworth. Sitting around the lobby fire over the last few nights has been divine. We couldn't get a cab over the weekend and the manager was even nice enough to give us a lift in to the centre of town, talk about service! We will be back

"Everything you coud want at your fingertips"

5
09/07/2017

Outstanding facilities including swimming pool, free internet, well appointed room, a lounge heated by a wood fire to drive out winter cold and an excellent restaurant. Add to this impressive list the fantastic , helpful staff and you have the recipe for a most enjoyable stay.

"Corporate travelers take notice - this is the place to stay!"

5
02/07/2017

Corporates takes notice - this is the place to stay on your next business trip. My wife and I were very pleased from check in to check out staying in a ground floor premier room which was very comfortable and plenty of Foxtel channels! Nice atmosphere in the restaurant too. Even fresh bottled milk in the mink bar to, none of that long life junk. It's the little things that make this motel special.

"Pretty Shabby"

2
01/07/2017

I probably made a mistake by booking this motel "directly" over the phone. When I called I asked about the $124 rooms offered by most of the on-line booking sites. I was politely informed that none were available. I was offered a $149 alternative. Thinking that this would be a slightly superior room - and not wanting to quibble over a few dollars I made the reservation. How wrong I was. The dearer room was in an old part of the motel and was really peculiar. I guess the room could be described as a "spa room" because there was a bed and a spa...in the same room. (See photo). This meant that the bathroom was separated from the bedroom by a flimsy nylon curtain, Really weird. There was, thankfully, a seperate toilet, with a door! The spa itself did not look particularly clean - again there's a photo. The old Goldstar fridge had seen better days and was in need of "deodorisation". Overall, the room was tired and shabby and certainly not worth the money. I'll be looking elsewhere when next I visit Tamworth.

"Good"

3
29/06/2017

This motel is a good position in town.My room was tired and smelt very strong of cleaning chemicals. Staff are very friendly here . only complaint was i was awoken early by the cleaning staff moving there trolley around.

"Great family accomodation & divine restaurant"

5
29/06/2017

Excellent accomodation in country Tamworth. A cut above the rest in town. Best value for money. The restaurant is divine and you can tell the staff really care about guest satisfaction too. I booked a premier family room for a weekend away and was pleasantly suprised how well equiped the room was. Both bedrooms had there own seperate air conditioning system as well as there own large LCD screen with heaps of cable channels which the kids loved. Great place to stay in Tamaz. My kids also loved the kids menu in the restaurant or room service that we got and they are very fussy!

"Comfortable stay"

4
15/06/2017

I was in tamworth this month for a business trip. We stayed at the Best Western. The rooms were clean and nice with a comfortable best. Hotel was slightly dated. Customer service was great during check in and check out.

"Overnight stay in executive spa suite was perfection!"

5
11/06/2017

Could not fault our stay at the sanctuary inn in the executive spa suite. We found out about this room via a Facebook add. It was our 2 year anniversary so we decided to spoil our selves while visiting Tamworth. The room is beautifully decorated with a nice padded bed head and the bath is close by to the bed. Massive tv above a Eletric fire place. The staff were lovely and we would definitely recommend this room for a special occasion.

"Only the best"

5
04/06/2017

I was not sure what to expect after all it is just Tamworth motel right? Wrong, the place really is a Sanctuary. Sitting around the fire in the lobby over the last few nights with business colleagues, drinking fine wine and cold beers - perfection. The rooms is close by to the lobby and restaurant. Enormous king bed, heaps of foxtel channels. No complaints. I will be back.

"Highly Recommend - this was actually a sanctuary "

5
31/05/2017

I've stayed in many hotels and I've had a bit of experience in this industry; others should take a leaf out of this Hotel's book. From my panicked call from the airport when I thought I was running late to getting internet access after hours; every staff member was keen to help me at every interaction, especially Jay, and nothing was too much trouble. I was here for a business event. The facilities were setup and the team checked in with us consistently to ensure we had what we needed. The food spread was inspiring and all made onsite; bocconcini, tomato and a basil leaf on a toothpick. So simple but fresh and delicious, not another deep fried spread! My room feels much more comfortable and equipped than the price tag suggests. Bed is comfy. The bar area was also warm and comfy (cute open fire). A great team of people. A great place to stay on business. So easy to give these guys a 5. Thanks for looking after me.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear The-Fig-Café-3880 Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We are humbled by your kind review and are ecstatic that you enjoyed your time with us so much. I have passed on your kind words to our team, your comments are very much appreciated. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Thank you for your 5 star review :) Kind Regards, Robert Page Manager

"Best place to stay in tamworth"

5
30/05/2017

Overall great stay and excellent value for money. Greeted with a smile and checked in to our premier king room. Spacious, modern. CLEAN! and quiet. Would definitely recommend this accommodation and if ever traveling through again wether for business or pleasure would easily reccomend this property.

"Super accomodation: clean, quiet with a touch of luxury"

5
22/05/2017

Beautiful rooms, well maintained. My impression was the room was clean, quiet and luxurious. The staff were polite and helpful, the restaurant had lovely food on offer and I would be pleased to stay here again. The location is brilliant, close to everything you need.

"Business trip"

4
12/05/2017

Regularly stay at the sanctury inn for business when in Tamworth. Is always clean and serves its purpose well. Close to supermarket, take away food joints and short walk to town centre. Only draw back is the noise from the road as the trucks gear down to the round about out the front. Other than that its a great stay.

"Always Great Stay"

5
10/05/2017

it is always nice to stay at this hotel rooms are of a good size and the décor is quite nice the rooms have been kept well. The restaurant is very good and the service to match. located just out of the main CBD of Tamworth easy access to all parts of the city.

"Perfect birthday weekend"

5
07/05/2017

Drove down from Gunnedah to spend the weekend with family and friends. Pre booked the premier king room and my partner and I were very pleased with the sanctuary inn. Our room was spotlessly clean, foxtel and a clean and extremely comfy king bed! We ate at the onsite restaurant on one of the nights. The restaurant was very busy but the staff still managed to give us good service and the chef served out delicious food. Would definitely recommend this motel and would stay again when coming to the big smoke again. It's pretty much in the centre of town too

"king room is the way to go"

4
02/05/2017

the king room is great. the bed is so comfortable you just don't want to get out of it. the bathroom while a little small is more than big enough to get things done. there is no basic meals available from the restaurant it is fine dinning, which after travelling all I wanted was something basic

"A Pleasant Stay"

4
02/05/2017

We stayed for two nights and found the accomodation to be comfortable, clean and well appointed. The restaurant was an excellent choice. The service was professional and friendly and the food was excellent and the standard of a high quality restaurant.Breakfast in the restaurant is also well worth it with a great self serve variety with the Continental Breakfast choice. The motel is well situated and close to Woolworths and Dan Murphys and only a short walk to the CBD. The motel is situated on the main road from Armidale and at the major intersection joining with traffic from Sydney. In saying that though, the traffic noise is not really a problem. We will certainly stay there again when next we visit Tamworth.

"Such a pleasure to stay here"

5
29/04/2017

We were made to feel welcome and we were valued customers from the moment we entered. We chose to stay at the Sanctuary Inn based on recent positive trip advisor reviews. I could easily recommend this motel to others. The rooms, food, service and staff were all outstanding. Service with a smile!

Evelyn293, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear Zac C Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Kind Regards, Evelyn Page Manager

"Impressive motel"

5
27/04/2017

I travel to Tamworth for business from Sydney and compared to where i normally stay, this place was amazing. I stayed in the premier room and it was fantastic. The bed was super comfortable and unlike most other motels i stay in the bathroom was spotless. The restaurant on site was quick and surprisingly the food was like big city dining. Check in and check out was a breeze and Georgie I think her name was, was vibrant and very friendly. Thanks for a great stay, see you in a few weeks.

Evelyn293, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear kazwallis2017 Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth in one of our premier rooms! We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! I will pass on your kind comments to Georgie as well :) Kind Regards, Robert Page Manager

"Very impressive country resort"

5
23/04/2017

I really enjoyed my stay, the staff were very helpful in providing directions and showing which were the best places to eat. On site restaurant is also good. Very clean and friendly, nice and close to everything.

Evelyn293, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear michaelholloway, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Kind Regards, Evelyn Page Manager

"Best value motel in town"

5
22/04/2017

I travel to Tamworth often for business at least once per month. Compared to what other dumps in town are charging, the sanctuary is a blessing at the rates they charge for both their standard and premier rooms. I have stayed in both room types as Premier has not always been available if im booking last minute and I can honestly has the BW Sanctuary Inn can't begin to be compared to other motels in the town. The restaurants food is more expensive than other motels and pub grub in town but you get what you pay for!! Do yourself a favour and try the food! I lost my key returning to my room at 1am on one of the nights and Robert and Georgie the onsite managers live on site and were able to cut me a new key no hassles at all! I felt sorry for them because I woke them up. Anyway thank you again. My work pays for my accomodation ion and often get to stay in their celebration spa suite, check out the pics below and ask them for a deal on the price of the room as there is a bit of movement.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Nadia S, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us on each occasion you have stayed with us. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Evelyn Page Manager

"Will Definitely Come Back"

5
21/04/2017

My husband and I travel extensively around the world but we were still pleasantly surprised by the Sanctuary inn. From the moment we were checked in to the moment we checked out, we felt at home in the welcoming environment. The rooms are well appointed with LCD tv's, very comfortable beds, block out blinds and a nice clean modern bathroom. The hotel staff are willing to go the extra mile and help out where ever they can. I am Italian and I can tell you that the Italian food in their restaurant is just like Nonna is cooking in the kitchen. Would highly recommend this motel if traveling through Tamworth.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Away247 Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth in our gorgeous spa suite. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Robert Page Manager

"Great Place to stay"

5
21/04/2017

A regional gem that ticks all the boxes! My partner and I stayed here for the weekend recently and were really impressed. Our room was very nice and the bed was super comfy. The staff went out of their way to look after us and we had a fantastic meal in the motel's Riviera restaurant - a real surprise for a couple of Sydney-siders! The pool was great too as it was a very hot weekend. We'd definitely stay at Sanctuary Inn again.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear John D, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth in our gorgeous spa suite. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We are glad you took advantage of our saltwater pool, we love it too! We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Robert Page Manager

"Lovely Place to stay"

5
20/04/2017

The family and I stopped in Tamworth to break up our trip and were really impressed by this Great Hotel . The rooms were spotless and the friendly staff could not do enough for us . We will definetly stop here again and the restaurant is Amazing !!

"Excellent Staff Stunning motels Meals could be better"

3
20/04/2017

We always stay at the Sanctuary Inn Tamworth. The staff who greet you are excellent. So were those preparing the meals. Although the child's meal was very ordinary to say the least. There were only two chips on the plate. The room was also lacking some of the facilities in the bathroom. Other than that, it was very enjoyable.

"Long haul road trip stop over. "

4
19/04/2017

We were lucky to secure 2 of the remaining rooms over the Easter break. Rooms were of ample size , mine was noisy due to being at the front next to the highway but this is too be expected. Beds very very comfortable. Amenities in the room were fine. The dining room looked very inviting , however this was closed for the night we were there. Breakfast was served to your room. The breakfast menu was quite modern. My word of advice here is do not cover hot food with glad wrap. Please use the metal lids like other places do. My French toast was getting steamed under the plastic wrap. Not good. Everything else was fine . Front of house service friendly and welcoming.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear steffie2010, Thank you for taking the time and reviewing the Best Western Sanctuaryinn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth on your recent stay with us over the Easter Break. Unfortunately our restaurant was closed over the Easter Weekend as our staff deserved a well earned break with their families :) Thank you for raising the point of the glad wrap on your French toast, we actually ran out of tin foil / metal lids over the public holiday weekend and all of the shops were closed for us to purchase any more for the hotel! Fortunately the French toast you ordered was only wrapped for a matter of 20 meters for the journey from our kitchen to your room! We look forward to welcoming you back to the Sanctuary Inn on your next stopover through Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. Kind Regards, Evelyn Page Manager

"Lovely, clean and friendly staff"

5
18/04/2017

We will definitely be staying here again, from the moment we entered reception the staff were so caring, kind amen hospitable after such a long drive of 5 hours but it felt like a lot longer due to numerous road works on the New England high way. Our friends reccomnded this motel to us and you can see why, the room we had was freshly cleaned with a king bed and crisp white sheets. The bed was so good that we ended up ordering one through the manager at reception with his contact at AH Beard King Koil! We were fourtunate enough to give their menu a run in their beautifully decorated restaurant. The food matches the hotel - excellent.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Jadore O, Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth in one of our renovated Premier Rooms. We hope you enjoy your brand new bed, it should be with you in approximately 2 weeks. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Evelyn Page Manager

"Family friendly fun trip"

5
17/04/2017

The Sanctuary Inn truely is a sanctuary in Tamworth. My family and I did not have accomodation booked and we came in off the road after a long day of driving with 3 noisy children in the car! We checked in to a renovated premier family room which had plenty of space for all of us and was nicely decorated and styled. 2 full bedrooms and 2 tv's which was perfect for us. We got the motel to match the booking.com price of $269 for the night. The room and facilities of the motel was well worth it with an equally as good restaurant on site.

Evelyn293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Pamela F Thank you for taking the time and reviewing the Best Western Sanctuary Inn. We take great pride in our motel and are thrilled to hear that you had such a great stay with your family here in the heart of Tamworth in our Premier Family Room :) We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Evelyn Page Manager

"Good overnighter"

5
10/04/2017

Good overnight stay on my own for business. Quick check in with a smile from the girls at reception. My room was located on the ground floor so was easy to unpack my car. Room was clean and air con worked really well. I read some other reports on trip advisor about noise but personally I didn't hear much at all and slept well all night!

"Best in town! "

5
08/04/2017

Great place to stay, clean and well appointed rooms! The staff were friendly and always extremely pleasant and always happy to help out. The hotel had a nice bar and food at the restaurant. It was one of the best meals I've had in Tamworth. Will definitely return when I'm back!

"Highly Recommended Hotel with amazing service!"

5
08/04/2017

An amazing experience for me and my partner! Had such a lovely time put down to the great facilities and staff who made this possible. We will be back again for sure, the food was really good. The honeymoon suites are great!

"5 star stay at the sanctuary inn"

5
07/04/2017

The facilities and the atmosphere at the best western sanctuary inn were excellent. The wifi is complimentary, their meeting areas were perfect for our function. Reception opened early at 6.00AM to allow early check out the next morning which worked out perfectly. Our rate included complimentary continental breakfast which included a good variety of freshly made foods. Would highly recommend this motel close to centre of town.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear alexander398, Thank you for taking the time and reviewing the Best Western Sanctuaryinn. We take great pride in our motel and are thrilled to hear that you had such a great stay with us here in the heart of Tamworth on your recent business trip. We hope your recent function was a great success. We look forward to welcoming you back to the Sanctuary Inn on your next visit to Tamworth and if there is anything else we can do to make your stay even more comfortable next time you stay with us, please let us know. We greatly appreciate your positive review and are glad you loved our restaurant the Riviera Bar & Grill too ! Kind Regards, Evelyn Page Manager

"What a dump"

1
07/04/2017

Made a booking through booking.com. The room we got issued was disgusting. Not only smelly, stale, the decor was from the 1970's. The complete opposite as to what is shown on the website. The manager was unapologetic and made no attempt to review the situation. The family room was more like a hostel fitout. Do not believe the photos on the website it's a scam.

Manager293, Manager at Best Western Sanctuary Inn, responded to this review
Dear Norelle B, We are very sorry to hear again that your room did not live up to your expectations. I must first and foremost state- our motel is certainly not a dump, nor is it a scam. We are a multi award winning property and are a 4 star rated property with AAA. We have 2 types of room categories - STANDARD and PREMIER. It would appear you have booked a STANDARD room with out reading the details and checking the photos assuming you are booking a PREMIER room which has recently been renovated and refurbished to a high standard. We made every attempt to review the issue with you while you were staying with us, however as brought to your attention, there were no other alternative accommodation available to suit your needs as all of our family rooms were fully booked. You can be rest assured that we do truly care about our guests and pride ourselves on the motel and the service provide. Regards, Evelyn Page Manager

"WHERE DO I START"

3
24/11/2016

This should be a very good review - probably in the excellent rating. A good room with comfortable king bed, good bathroom, very friendly reception staff, an excellent restaurant (evening dinner and breakfast), plenty of easy parking. So why a 3 average rating ? In a word - road noise. Your main reason for staying in a motel is to sleep after a long day's drive. Ok, the room quality, service and food is also important, but pales into insignifcance if you can't get a good nights sleep. We had room 2, at the front of the motel and close to the New England Highway. It's a king bed room at $169 a night (not a budget price for a motel in Regional NSW). The motel is located on a major roundabout on the highway and large transport trucks are moving through day and night. Their breaking and then accelerating through the gears can be heard all night and in a few cases you feel they are the room with you. I noticed in other reviews (read after our stay) Motel Management respond to reviews that the trucks are finished their runs by 10/10.30 pm through Tamworth. Numbers may be reduced, but they rumble through all night. I was awoken at least every half hour during the night. Such a shame as the motel is excellent in all other aspects. As I said, a good nights sleep is the reason for a motel stay. Be aware of this issue !!!!

"Traffic noise is significant"

3
18/11/2016

We had a premium room, which, while a bit small, is adequately equipped. The restaurant provided a good meal (reviewed separately). The Inn is located on a roundabout, frequented by heavy vehicles 24 hours a day, so the room you occupy may affect the quality of sleep you experience. Late night road work continued until 11 pm - that's not the fault of the Inn, of course, and it won't go on for ever, but for the immediate future it could be a problem for those who sleep lightly and would prefer to sleep rather than watch TV. We were in Room 37, and the noise from outside the premises came close to being unpleasantly obtrusive.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi BPinOz, Thank you for your review. I am sorry that the roadwork disturbed you however the good news is that it is over and done with it only went on for Two days. With regard to heavy vehicles, most carry produce to Sydney Markets and have passed through Tamworth by 10 To 10:30 pm in order to get to the markets for the morning sales. do hope that you will consider staying with us when next in Town. Kind regards, Evelyn Page Manager

"disappointed"

3
09/11/2016

we stayed one night at this motel it was very noisy rooms were not up to Best Western Standards very disappointed the only good thing going for it was the nice girls at the desk the motel really needs to have some upgrades done to bring it up to other Best Westerns we have stayed in

"Basic hotel room"

3
28/10/2016

There was nothing really wrong with this place except it is very tired. There is a Chinese restaurant in the lobby but I don't try it as I arrived too late. The room I had was a bit noisy due to the refrigeration fan.

sbm1, Guest Relations Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear FlightlessBird75, I think you must have the wrong hotel; we do not have a Chinese Restaurant on site. Our is an award-winning dining room with a Modern Australian style. Perhaps you could stay with us when next in Tamworth. Regards, Management

"A must for all tamworth travellers"

5
16/10/2016

One night stop over, found this motel to be exceptional very very clean,rooms large and great location to all venues staff friendly and helpful,this motel has adequTe parking,wine bar and restuarant and 5 min walk to town...new woolies and dan Murphy right across road

Evelyn293, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Thank you for review, glad to hear you enjoyed your stay, keep safe, and we looking forward to welcoming you back another time. Kind regards Evelyn Page Manager

"Disappointing stay in noisy room"

2
08/10/2016

We recently spent a night in this motor inn which left a lot to be desired. The room was depressing with decor from the 1970s or so it seemed. The bed was rock hard and the pillows unyielding. The noise from the street made sleep difficult. It seemed every vehicle that went past was coming through the wall, so close and loud did it feel. The outside lights turned off after midnight and came on at 4 am, illuminating our room as well as others in the same wing. The fridge rumbled loudly throughout the night and the bathroom door jammed when shut. When I booked the room, I was quoted $149 plus, however the Internet rate with online booking agents was $129, which the receptionist matched. However the kind attention of one of the staff members, Belinda, at the motel's Lobby restaurant was much appreciated. She was attentive and went well beyond the call of duty. Belinda was excellent.

"Not close to 4star"

1
05/10/2016

I have just read the reviews and I'm sure management will come back at me with a comment or blame game. I guess I got one of the unrenovated rooms which did not state when I booked. You shouldn't go wrong with a 4 star motel....... The motel shouldn't be part 4star should it? Room 44 is old smelly, so out dated, noisy with trucks and disgusting, mould in fridge, very large cracks in walls, shower curtain, stains all over carpet worn furniture, patched up walls, noisy fridge, power points no existent. Pillows crap yet I couldn't find the pillow menu either.(as stated in another review response) I ordered room service don't waste your money on the famous scotch it's full of fat no butter mushroom sauce, the pot wedges (2) had a funky taste and the beans were gross. ( defiantly not your pub grub as stated in another review) way over priced for the Daily special and wasn't advise of the price dinner was $66 the steak and calamari no drinks/breads or desert and delivered covered in foil. I thought the staff would've asked me why I didn't eat my meal but no questions were asked, I know if I had left a full plate the chef should've been advised. I also had the calamari asked if it was crumbed or batter was told no was served fresh but was covered in thick flour, very average. Not sure of the mini bar everything is coded with stickers if you don't trust your patrons why have a mini bar? Maybe when you advertise your pricing you should state if you get a Reno or unreno room, I see you don't have any images of the unreno rooms this would help the client then decide if they want to stay in comfort or filth! I'll guess I will just have to wait on my responses when I tell reception in the morning as I can't sleep. Only good thing was the wifi. So I thought I would post this after I checked out and to see what type of response I received. I was told when booking on line it's very limited in the description my response was when its a 4 star motel you shouldn't get 1 star room and they don't show you the run down rooms, she said I could up grade for a cost, not sure how you up grade from a supposed to be 4 star room to a 4 star room. I then discussed my meal she said she has never heard a complaint and I said my meal was my hardly touched why wasn't I contacted or the chef notified and said it was way over priced I expect a top grade meal and they need to advise people of the cost instead of putting on menu ask about our daily specials I would hate to see what it would cost not being on special. The reception staff did apologise as she charged my account full fee. I've stayed in hostels that have better service. Very disappointing

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Thank you for your feedback on your recent stay, you booked a Superior Queen room on a third party web site, by double clicking the room type, you would have seen images of the room type at a rate of $129.00, these standard rooms are clean and have the same beds as our premier rooms but your remarks on the room you desired, lead me to believe that you would have been happier in one of our premier rooms which is slightly more expensive. Images of all our room types are available on all our third party booking sites, further clarification is available by phoning directly. We do have a pillow menu available to all our guests, you checked into the motel at 4.20pm there is certainly no record of yourself making contact with reception to advise your disappointment with your room to discuss moving guest rooms. The coloured stickers we use on our minibar items are purely to keep items fresh, anything not consumed one month prior to expiry date is taken out of the minibar and replaced, that is why we use coloured stickers and this is the only reason. I have also spent time to ascertain the comments about your meal, that evening 10 other customers chose the same steak in the restaurant and we had no complaints. We use high quality grain fed beef which does have fat content but steak connoisseurs regard fat as flavour. The potato wedges are done in duck fat and our vegetables are delivered to the hotel fresh on a daily basis, the Porcini mushroom butter is a butter that is melted on the steak. There is no flour used in the Calamari, the Calamari is fresh and quickly pan fried in fresh chilli and herbs. Your meal was a room service meal which is covered with Aluminium foil which provides a high level of protection including insulation. The daily specials Blackboard menu are specials that occur daily to keep the menu interesting as we do have regular outsiders and house guests that eat regularly and we opt to offer variety. Our receptionist on check out did apologise and you did comment "its not your fault", we take all our feedback very seriously and appreciate your time. Kind regards, Evelyn Page Manager

"King bed was a bonus"

3
26/09/2016

A very large motel which was very busy. It had obviously been an older style motel which has been renovated. Our room was very small - could have done without the sofa which would have given us some more room. The King bed was unexpected and was very comfortable. The ensuite was adequate.

"Please bring your own pillow"

3
21/09/2016

Upon check in I found the reception staff not that friendly,I checked out the restaurant pricing when I was at check in and I was shocked - there was a steak main meal for $46 - I thought I was at the Rockpool in Sydney. I had room 28 which was clean and quite large,plenty of power points,a good tv and a table for my laptop so I was happy.Shower had good amount of power but bathroom lights very faint. Certain foxtel chanels kep on falling out - not sure if it was room location but a little annoying.Hotel is quite central and you can walk in to town restaurants in five or so minutes. My big gripe was the bed which was a a bed of nails -no bounce or give and the pillows - all sucked and I woke with a sore neck. I have stayed here before and would stay again - but maybe I would ask about another room and check the bed and pillows first. $155 for the night was ok

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi roosterman2016, Thank you for your review, with regard to steak price for $ 46 you get an aged Cape Byron Scotch Fillet with porcini mushroom butter served with roast potatoes & Italian green beans, you should have tried it. It is excellent and very popular, not your average pub grub. The bed in room 28 has never caused complaint on the contrary compliments, there are guests in there as I write and the room is constantly occupied with no comment. We have a pillow menu in every room for guests to chose from if you are not satisfied with the pillows in the room ( two types ). I do hope that you choose to stay with us again when we will endeavour to make your stay an enjoyable one. Kind regards, Evelyn Page Manager

"OK as a conference venue"

4
19/09/2016

I recently participated in a conference held at the Sanctuary Inn and whilst right on the upper limit for the venue they did a good job to accommodate us and everything worked well. The food at the conference mixer and Dinner was also good for an event such as ours and the lunches were interesting and more than adequate. I stayed elsewhere so can't comment on the accommodation but overall it was a appositive experience.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Robert, Thank you for your review, I am pleased that you found the conference to your liking and I will pass on your comments to all the team who worked very hard so that you would be happy. I hope that you return one day and stay with us. Kind regards, Evelyn Page Manager

"Friendly staff"

4
07/09/2016

My room was a showing its age, but was clean and tidy. It had a spa in the corner with a shower above in the main room and a seperate toilet and basin. I would stay there again if fiven the opportunity. The food in restaurant was beautiful but a little over priced ($44 for steak).

"A weekend Trip to Tamworth"

4
05/09/2016

We traveled over to Tamworth for business. The Staff we super friendly and helpful. We were running late and a staff member stayed back and extra few minutes as we got there to check in just after 10pm. The room was very clean and spacious. The spa being in front of the bed and sort of part of the bedroom was very nice. THe bed was really comfortable and the pillows were just the right feel. Overall a great place to stay when stopping for a few nights in Tamworth. The motel is just on the out skirts of the CBD.

"service was a let down "

3
02/09/2016

they waited until I left to then call me up and ask if they could charge me extra for using the second room. I had used the other room and they said because of cleaning such as making the bed I had used they charge me 180 extra for using the room I was shocked in how they went about it wish they had of said something when I first left but they chose to wait until I left an then threaten me with police if I didn't pay. I'm unsure of why police was to be mentioned... but I ended up going back and paying the 180 and all was okay but still unsure to why police was mentioned.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear dimity w, I am sorry you have written this review and I would like to put it into context. You requested and paid for a 1 bedroom unit. We allocated you a larger 2 bedroom one and locked the second bedroom door. However, unknown to us, you had extra unregistered people in the unit and forced the door of the second bedroom and used it. In addition you also smuggled a cat into the room and blocked the drains with the kitty litter you put down them. As your credit card was rejected when we attempted to obtain payment for these extra services you will understand why we had to mention the police. We strongly feel that we did our very best to treat you in a fair manner but feel that the problems were entirely a result of your own actions, which we regret. Kind regards, Evelyn Page Manager

"A great hotel with excellent pet friendly room"

5
31/08/2016

This was an excellent room, we stayed with our dog on the journey from Newcastle to Brisbane and it was very nice, there was even a small piece of land to walk the dog around. We were near the front of the building but didn't have any disruption from road noise. The room was clean and functional and the decor was nice and fairly modern, although the heating/ac took a while to heat the room. The pool also looked really nice, we would definitely recommend and stay again in the future if we are ever passing through.

"Old and musty"

2
30/08/2016

My goodness. It's been too long since I was last here that I actually thought it would be a good idea to try staying at this place. I somehow managed to end up in one of their I renovated rooms. What a mistake. Furniture and fittings are still from the 70s or 80s?? I think the renovated rooms will probably be good to stay in but not the older rooms. I'm going back to my old favourite next time, CH on Peel.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi www qi, Thank you for your review, I note that you in fact stayed in one of our standard rooms which are indeed not renovated but at a rate to suit. Yes our renovated rooms are very nice and perhaps one day we might have the pleasure of your company in one soon. Kind regards, Evelyn Page Manager

"Excellent quality service and value for money"

5
27/08/2016

Excellent service, clean and quiet rooms, excellent quality. Very impressed with front staff, had wedding on and yet took time to make service personal. Even suggested extra compliments for room service. Food was delicious have had room service and restaurant and no difference in the quality. Have travelled here both as couple and single highly recommended. Would stay here again. Thank you for wonderful experience :)

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi BBP181009, Thank you for your review We are very pleased that you had an enjoyable stay with us I will pass on your compliments to our team and we look forward to you staying with us again soon. Kind regards, Evelyn Page Manager

"Room was tiny for the amount we paid."

3
26/08/2016

Hotel is in an ideal location for travellers, however, this makes for a fair bit of noise from trucks passing through - still, have stayed in places with a lot more noise. Lady on reception was friendly enough, but not overly. We stayed only one night - for $169 I don't know whether we would stay for more than that. The room has a King bed and a king single bed - which were quite comfortable - but you couldn't fit anything else in the room really. The bathroom wasn't too bad and the room was clean - we were just amazed at how small it was! The motel is close to eating places and shopping, which is good, and free Wi-Fi is available, which is always good. Overall - it was comfortable, but a bit pricey.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi YTT G, thank you for taking the time to do a review of our motor inn. I am pleased that you found our room comfortable, clean and a good location. I look ford to you staying with us again soon. Kind regards, Evelyn Page Manager

"Staff service exceeds expectations"

5
25/08/2016

While visiting here on business I needed help with an issue and the staff couldn't have been more kind. They went beyond any expectations I had and provided me with assistance in such a courteous and friendly manner! We've stayed here before and it's ALWAYS a pleasure and our preferred accommodation in this geographic area. Rooms are always spotless, food is extraordinarily good and every staff member we've encountered has been warm and accommodating. Definitely the destination of choice in the Tamworth region. The stack of awards for motel 'Excellence' I saw on the reception desk didn't surprise me in the least :-)

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Anne132014, Thank you for taking the time to review our motor inn. I am very pleased that you found our staff kind and went beyond expectations, I will pass your comments on to our team. Kind regards, Evelyn Page Manager

"This place fits the bill"

4
19/08/2016

This fine hotel is situated strategically on the New England Highway, where it bypasses the center of Tamworth. It is within walking distance of the city hub. The service at both reception and in the restaurant is excellent, the rooms of high quality and the food of a high standard. The wine list is modest but with quality choices. I recommend the Strawberry kiss cocktail (But that is another story).

"Excellent restaurant and clean ample rooms "

5
11/08/2016

We have travelled from Adelaide and outside of Adelaide this was the best restaurant. Belinda the restaurant manager was excellent, helpful and very warming. The motel is good and very clean and it is worth using the restaurant but sit by the open fire place before eating

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi David, Thank you for your great review and complements to Belinda. I have passed on your comments to all our team. So glad that you enjoyed the open fire, it is nice to sit there and relax with a beverage from the bar before a meal on a cold night. We look ford to welcoming you back soon. Kind regards, Evelyn Page Manager

"Good room, bad location "

3
07/08/2016

The hotel is a large and well maintained complex. However the location on Marius St, which we did not realise is the highway, is poor as on corner where trucks slow to turn on way to Sydney. Though not on street could still hear trucks using air brakes. Room is standard size but had a very comfortable bed. Water pressure was poor which does not help on a cool July morning. Easy walking distance to all attractions in town . Check in was smooth and easy

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Flashman181, Thank you for taking the time to do a review. Yes we are on the highway as are nearly all motels, your complaint about the noise is rare for a guest staying in the room you were allocated. I am very sorry that you were disappointed with your stay, should you chose to stay with us in future please advise that you require a room as far away from the road as possible. Kind regards, Evelyn Page Manager

"country getaway"

4
24/07/2016

Spent a night here for a birthday surprise - a loft apartment was roomy and comfortable. Pre-dinner drinks at the bar in front of an open fire set the scene for a very well prepared and presented dinner. Without doubt the best meal I've eaten in Tamworth

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Milgamagnet, Thank you for your review. I will pass on your comments to all the Team here. I am so pleased that you enjoyed your dining experience with us. hope you can return again soon. Kind regards, Evelyn Page Manager

"Comfy quiet"

4
22/07/2016

Arrived and was met by attentive check-in staff although after having been on the road since 3 am our tolerance of small talk was somewhat limited and a speedier service and direction to amenities would have been welcomed. Room was sizable with private spa large enough TV and usual room facilities. Was clean and well presented. Room staff were pleasant and happy in their roles. Check out was fast and efficient. Despite its location we found the motel to be quiet and comfortable for our extended stay.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Fantazbaz, Your comments are very welcome and I am making a note about small talk to our staff. I do hope that you will return to stay again in due course. Kind regards, Evelyn Page Manager

"Very unpleaseant/insafe experience"

2
21/07/2016

I made the mistake of trusting the management of the motel when they told me the room I had booked was a spa room. It wasn't and they refused to acknowledge mistake. Instead they blamed me. Also in the middle of the night 3 very drunk men next to my room made alot of noise . I asked them to be quiet and they retaliated with bashing my door and screaming threats and obscenities. The management did respond when I rang them but the abuse continued in the morning with more threats of violence and door bashing. Horrible experience. No sleep. No real apology or offer redress from the motel. Responded with 'well you should have called the police'. The luxury room I paid for had dark decor and was depressing and gloomy. Very uncomfortable sofa in lounge area which was a sofa bed. Great menu from cafe but very expensive. Steak - $42.00. Bed good. Overall poor value and customer service.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear mettaSydney I'm sorry to hear your recent stay with us was not an enjoyable one. We strive to ensure all our guests requirements are met and exceeded. Unfortunately your booking was made through a third party and as such the motel did not have the opportunity to ascertain your individual needs and confirm we were in fact able to meet them. As we were fully booked we were unable to move you to a spa room. If one had been available we would gladly have accommodated a room change as we understand what a disappointment it can be if you book something and don't receive it. I would like to apologise for the unfortunate situation you experienced with the neighbouring room. Once you made the call to management the situation was attended to immediately. The manager contacted security and attended the offending room promptly. Within minutes. With the gentlemen next door assuring us that they would lower their noise and stop bothering other guests. Once closing the door behind them we believed the situation had been resolved. As there were no further complaints during the night and no noise heard by either the manager on duty nor the security company on their rounds, we felt that the situation was settled. We take the comfort and security of our guests very seriously and I am very sorry for what may have been a misunderstanding or poor choice of words the next morning. My response was in fact that you should have called please and let me know that the noise had continued. We would never suggest that you call the police to deal with a noise complaint rather than deal with that for you. Kind regards, Evelyn Page Manager

"What a difference a day makes"

4
20/07/2016

Yeah. My friend was quoted a wrong amount for a Sunday. The price was probably for a Saturday. I'm not sure how they thought two elderly people would cope with the spa. (How 1990's) But yeah. The room was capacious and clean. It has all the heart could desire. The real thrill came with breakfast where the continental breakfast ($15.00) was brilliant. The staff were so kind and happy. (Yes. These things matter!) The kidney-shaped swimming pool, featured two ducks. They seemed happy. God knows what they were eating. The place is probably outside my price-range.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi KennethFarnswort, Thank you for your review I am pleased that the room had all the heart could desire. It is very satisfying that you enjoyed our continental breakfast and our staff were kind and happy these things absolutely do matter. As for the Ducks just spending a few days stopover on there trip, after all we are a motel and we don't let them go hungry. Kind regards, Evelyn Page Manager

"Frequent travellers on the New England Hwy"

4
14/07/2016

We stayed in the loft room for one night. It was absolutely the best, most comfortable bed we have ever slept in. So impressed that we will probably buy the same mattress for at home. No traffic noise, spacious, just great.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi NickyCooper29 Thank you for taking the time to review our Motor Inn. Our beds are the best quality and we have sold quit a few to guests who have slept on them. We sell them through the manufacturer direct to our guests homes any where in Australia. I hope that we have the pleasure of you staying with us again soon. Kind regards, Evelyn Page Manager

"outstanding accomodation and restuarant"

5
07/07/2016

The accommodation in the motel was excellent, lovely rooms , comfy beds and well priced . The staff were excellent from the reception ladies to the restaurant wait staff they could not have been more friendly and helpful The restaurant has had a change of menu , I cannot fault the food from the entrée to the desert it was excellent , well priced and most importantly plenty of it

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi 662Matt, Thank you for your review, our whole team work very hard to try and make all guests have a comfortable and enjoyable stay. Very pleased that you enjoyed the new menu. Kind regards, Evelyn Page Manager

"Visiting friends"

4
01/07/2016

Staff were pleasant and cheerful. Our room was fairly average and could do with an update. The carpet was wrinkled in places. The bed was comfortable, restaurant was very good with nice staff. Downside was the price of drinks. $27.50 for an Irish coffee and $11 for Kahlua and milk I thought were a bit over the top.I thought tariff of $147 a day about $27 too high.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Mobi555, thank you for your comments, we are constantly updating our older rooms, but it seems that there is a price point where they are popular. As for your comment re Irish coffee price we sell at $11.5 if you paid more please contact me so that I can resolve this issue. Kind regards, Evelyn Page Manager

"Ok for work stay"

3
17/06/2016

Great location and easy access to the city centre. Due to being located on the highway there is some road noise inside the room. The pillows were extremely hard and uncomfortable. The bed was lovely and soft and comfortable. The shower changed temperature constantly during use. There was a good choice of breakfast items, a little overpriced.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Emma Thank you for your feedback, just for future visits, please be aware we do offer a pillow menu to select the type of pillow that you enjoy. Glad to hear that you enjoyed our breakfast, we offer continental buffet with unlimited tea and coffee for $15.00 and for a extra $10.00 a large choice of freshly cooked breakfasts to order. Kind regards Evelyn Page Manager

"Comfortable accommodation and good breakfast."

5
13/06/2016

Stayed on a business trip. Friendly and helpful staff. Comfortable and clean accommodation. Within walking distance to the CBD (500 metres). Reasonably priced for business rates. Had breakfast the next morning - my god it was unreal. It was freshly cooked - no all you can eat smorgasboard. You might have had to wait 20 minutes but it was well worth it. Had the big breakfast and it was good. Staying again even if it is just for the breakfast.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Z85660Pdanielm, Glad that you enjoyed your stay with us and particularly our breakfast, we are very proud of it. Kind regards Evelyn Page Manager

"Enjoyable stay"

5
04/06/2016

The room I had was quite large, though clearly this motel has been around for a while and this is evident in the decor. Though everything was functional and clean. The bed was soft, yet very comfortable and an iron and ironing board were provided. Mini bar prices were expensive, as were items on the dinner menu ($35) - though given the number of awards the restaurant had received, this is probably not surprising (though I did not have dinner during my stay). Staff were friendly and some excellent conference facilities were provided - the workshop lunch, consisting of rolls and sandwiches were excellent!

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Andreas, Thank you for your comments, I am pleased that you enjoyed your stay with us. It is a pity that you did not try our restaurant as our food is very good, our prices reflect the costs of food freight and utilities in the country. So glad that you enjoyed your conference lunch. Kind regards, Evelyn Page Manager

"Comfortable and Friendly"

4
01/06/2016

After a 6 hour drive I was ready for a break. The hotel staff were welcoming and helpful. The room was comfortable and most importantly a great shower with lots of hot water. The food from the restaurant was also good. Will stay again for sure

"excellent accommodation"

5
29/05/2016

we stayed one night, found the reception staff very obliging, the room we were allocated was large and well equipped. The carpet could have done with a shampoo. We did not eat at the restaurant as we had made other arrangements but it did look very inviting.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Hi Shirley, Thank you for your kind review, I will pass on your comments to all the team. I will personally look into the carpet problem. Yes our restaurant does have a very inviting menu and the food as good as it reads. Hope you can visit another time and enjoy our restaurant. Kind regards, Evelyn Page Manager

"Perfect for business or pleasure "

4
16/05/2016

Stayed for a short business trip and couldn't fault it. Nice rooms, very clean and modern. The onsite restaurant is fairly expensive but delicious! With a big Woolies just minutes away and the town centre a short drive it really was perfect.

"Pretty good"

4
01/05/2016

While I don't get the perfect reviews, I also don't get the ones slamming this property. It's an older property, but those important things - really clean, great bed, good bathroom (excellent shower), and pretty quiet were all there. If you expect a 5 star property go elsewhere. If you want good honest value for money, give it a crack.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear Honesttravel99, Thank you for your review. It is good to see that you recognise some of the important things that are really important to the vast majority of travellers. We are a 4 star property and proud of what we offer. Evelyn Page Manager

"Hard to recommend."

3
26/04/2016

"A quite room away from Hwy" resulted in a std room just 2 rooms from the hwy. and at a quick glance a pretty old and cheap room it would have been. Returning to reception to remind them of our request resulted in the offer of an upgrade for a mere 25% tariff increase - why they did not respond with that warning by email one week earlier is beyond me. Having paid the surcharge (rather than move on) it reqd another trip to reception to get wifi access. Not a big deal but why not offer it automatically ? The wifi worked if you walked to the front door to get good reception. Maybe performance was just going thru a patchy stage, but most other motels offer wifi that works ALL the time automatically without asking. The best technique I have seen is where the motel has the wifi uid and password on a plaque in the room - unfortunately this motel has yet to work that one out. The 'superior room' complete with smoking facilities at our front door (yuk) was a little better but hwy noise was still very obvious. The room was modest in size with reasonable, if well worn, furniture. Just as well the air con worked because windows were locked with key lock, but of course we weren't given a key. Then again if we did open them we would have had the truck noise, so maybe it was just as well. The onsite dining room was equally quite expensive but we did not patronize it - we had paid enough surcharges. All up it is hard to recommend the Sanctuary Inn

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Thank you for your feedback, I wish that you could have said something that evening, so that we could have looked after your needs. We were 99 percent full that evening and we certainly like see all our guests having a restful, enjoyable stay. Concerning the Wi Fi, a entry code is required to gain access to our Wi Fi. We are a non smoking hotel but we cannot police guests 24/7. Our restaurant is award winning and does serve delicious food in beautiful surrounds. Should you choose to stay with us again, please call me directly, so that I can make your booking for you.

"Good value, friendly helpful staff"

4
21/04/2016

A wonderful warm welcome from staff. We had a room at the back so were not disturbed by traffic. Rooms are small and basic but very clean. A good supply of tea and coffee with fresh milk and biscuits complimentary as well. The full breakfast for $20 was very good. Huge choice of cereals, fresh fruit salad, Bircher muesli , yogurt toast tea and coffee and a choice of about six cooked brekfasts. The eggs benedict was perfect.

"Sanctuary Inn Hotel Review"

5
12/04/2016

Excellent Hotel with very clean and modern facilities. Very reasonably priced. Friendly staff even down to cleaning staff. Beautiful place to stay right near plenty of eateries, petrol and biggest Woolworths I have every seen. So whatever you want or need all close to hand. Short drive to most attractions whether sporting or music. Will certainly stay there on our next trip to Tamworth.

"Poor Value"

2
11/04/2016

At $199 per night the hotel had a small bathroom, shower with plastic curtain and poor TV. The room was big with a spa bath and the bed was comfortable. The passages outside were straight concrete - no tiling.

"Too noisy and too small."

1
09/04/2016

When I checked in I specifically asked about the noise as the motel is located on the main road, and was told they had never had complaints before. Well, here's your first complain Best Western Sanctuary Inn. If you like the sound of truck air brakes at 3am in the morning, then this is the motel for you. The charm of trucks changing down gears as they approach the nearby roundabout - then book quickly, as this is where you need to stay. The upside is that you can't lose anything in your room as it is so small that once you are locked in your "cell" you really can't unpack. You also get the chance to become acquainted with your neighbors as you will know each time they flush their toilet, cough, or breathe. The walls are paper-thin and you hear everything. The board out the front boasts about their restaurant but when I checked out the menu it was sub-standard and over-priced for what it is. Breakfast menu written by someone who thinks they are smart - but as a result is simply too confusing (and expensive) to bother with. Hugely disappointed by this motel. Would give it a miss.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear Sydneytown, I am sorry that you did not enjoy your stay although I am surprised by some of your comments. The guest rooms are all soundproofed with special cavity blueboard designed so that guests should neither be disturbed or hear other guests. It's also a shame you did not try our restaurant as it has been voted the best place in Tamworth for the last three years. Kind regards Manager

"Clean, comfortable stay"

4
05/04/2016

Hotel was accommodating to our very late (11pm) check in with no fuss. Room clean and well appointed, quiet enough that we fell asleep quickly. Would recommend to travellers. Centrally located and easy to find.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear Quoth, We are very pleased that you were happy with your stay. Thank you for your kind words, I will pass on your complements on to our staff who try very hard so that all guests enjoy there stay. Kind regards, Evelyn Page Manager

"Check Internet pricing first "

3
01/04/2016

We had a quick over night stay at the Best Western on a resent motorcycle trip through the region. We called into this motel and they quoted $165. We thought that it was expensive but a storm was about to hit so we accepted. The following morning i checked on the net and found that i could have book a room for $135. This option was never offeted to us. VERY DISAPPOINTED.......??????

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Thank you for your comments, however upon checkout I did discuss with you that we only had 1 standard room left which was situated upstairs without undercover parking at a rate of $135.00, we understood that you required undercover motorbike parking, so you also got our last two premier rooms at $165.00 each, our reception staff probably did assume you wanted to be close to one another and that you wanted the motorbikes close to your rooms and undercover. I am sorry that we have disappointed you in this instance.

"Easter Escape "

4
28/03/2016

We hopped in the car and headed off.... We ended up in Beautiful Tamworth.... We stayed here for one night and let's just say it was a Beautiful Night..... The room was modern and very clean, the restaurant was just divine, glad to see that a great deal of love was put into the meal......the music in restaurant was relaxing, ( I was singing to my Beautiful wife in Italian ) The squid was amazing as our entree and our main was absolutely beautiful ..... And Breakfast was absolutely fresh and a great way to start the day.... The staff were all so great and accommodating..... Very Friendly..... We will definitely be back on our journey at some stage, thank you to to all ..... Peter and Cheryl Nikic....

"The best"

5
23/03/2016

Room is tip top, friendly people, fantastic restaurant. What else do you want. Our second time in this well situated motel. you feel immediatly home. A good place to stay the night on your way from Sydney to the Gold Coast.

"I really like the Sanctuary"

4
29/02/2016

I stayed at the Sanctuary back in 2010 on my first visit to Tamworth but it wasn't available during the Country Music Festival in 2013. I got to stay there again on my most recent visit. The rooms are a good size and clean. They are quiet and have good wifi and the restaurant is very pleasant. Still my "go to" place in the city because it is so convenient to downtown. The only drawback I guess is getting in and out of the parking lot because you are right at the traffic circle (roundabout) but you figure out a strategy pretty quickly.

"Nice rooms and breakfast"

3
28/02/2016

Very friendly staff checked me in. The rooms were large, clean, reasonable and modern with a big screen tv. The bed was comfortable and the bathroom was clean with decent toiletries and towels. Dinner there was a good steak but it came with only chips. When I asked for a salad they apparently had none on the menu which I found a bit disappointing and it was $10 for a glass of red wine which I also thought a bit much for a small hotel. Breakfast was very filling with biircher museli and crispy bacon and eggs as well as french pastries, so made up for a bit of the disappointment of the dinner.

"Excellent Stay"

4
22/02/2016

Staying in small country towns can be daunting but BW Sanctuary Inn was excellent. Arrived after a 7 hour drive and found we had been upgraded. Room was newly rennovated, excellently laid out and very comfortable. Easy walking distance to Woolworths as well as Oporto/Subway/McDonalds etc. Parking right out the front. Staff were very friendly and made it easy. Only suggestion would be - it was a 36 degree day and our air con struggled - if you have guests arriving that day may be worth switching the air con at say 2 so the room is cool. Otherwise awesome.

"Overnight stay"

3
19/02/2016

Stayed overnight on trip to Bathurst from Brisbane. Room was ok for the price. It was due for refurbishment as was explained when we paid. Staff were helpful and friendly. Didn't try the restaurant. Slept well even though we were in end unit by the road so noise was not an issue. Would stay again.

SanctuaryInnTamworth, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Dear Bega 1508, I am sorry to read this review. Our rates do increase during the very popular Country Music Festival in January when demand is incredibly high. However, as a regular return guest, we offered to charge you our usual rate for a large, multiple occupancy family room - $ 250.00 .we are sorry that you did not find this acceptable but we feel that we did do the right thing. Regards, Evelyn Page Manager

"Regular Long Term Guest - Will Never Return!"

1
18/02/2016

My family and I are big fans of the Best Western Chain given their extremely comfortable King Koil beds. We have been regulars at this particular motel several times over many trips to Qld over the years, but no more!!! Earlier this year I (stupidly) attempted to check in just before the "County Music" Festival was about to begin. Their quote (on arrival around 7pm) for a twin room was originally $310, then reduced to $250 as I was a return guest (unfortunately the receptionist didn't check her records to see how regular!) - usually our accommodation is around $120ish per night and we always eat (well, and spend up big in the restaurant)!!! Needless to say, we drove further on that evening - yes we were tired, but much richer!!! This older, grumpy (should have known better) receptionist also said - she would still be able to sell her last 2 rooms at the full rate, as it was raining... Sorry, not impressed......

"Award Winning Restaruant"

4
11/02/2016

This motel is on the corner of a major road but doesnt feel like it as there is a bypass that a lot of cars and trucks use so noise is not an issue here. The rooms are very well furnished and have mini bar and air conditioning with good parking and multi road access. The restaruant is an award winning one and have a good variety of dishes which are a little on the expensive side but very good quality. It is also very close to 4 fast food outlets and main shopping centre are within easy walking distance.

"Expensive but good"

4
13/01/2016

Stopped here because I was tired. Surprised by the price but the room was spotless, nicely appointed and quiet. King bed. The restaurant is expensive and one of those where vegetables are extra cost as is almost everything else. I don't understand that as other than profiteering. Having said that the steak I had was excellent, cooked to perfection and the smoked tomatoes were delicious. No way I was paying nearly $10 for steamed veggies. Give people a decent , well balanced meal like they do in Glen Innes is my suggestion. The serving only the meat is pretentious in my opinion. Aside from that a good clean pace to stay if a little pricey.

SanctuaryInnTamworth, General Manager at BEST WESTERN Sanctuary Inn, responded to this review
Thank you for your positive feedback! We are so happy to hear that you enjoyed your stay with us. We take great pride in every detail at the Sanctuary Inn, We look forward to having you back and staying with us again. Kind Regards General Manager

"Comfortable and Roomy"

4
10/01/2016

Although this motel is on a main road, traffic noise was unnoticeable. The bed was one of the most comfortable I have slept in & the bathroom had a proper bath. The motel was only a block from Peel St & easy to drive in & out of. Did not eat at the restaurant although the menu looked nice but the rooms were quite large and comfortable. Would stay there again.

SanctuaryInnTamworth, General Manager at BEST WESTERN Sanctuary Inn, responded to this review
Thank you for your positive feedback! We are so happy to hear that you enjoyed your stay with us. We take great pride in every detail at the Sanctuary Inn, We look forward to having you back and staying with us again. Kind Regards General Manager

"Enjoyable and comfortable stay"

5
09/01/2016

We stayed here for a few nights during Christmas whilst visiting family. We had 5 or so hours from Sydney on Christmas Eve and were greeted by friendly and helpful staff - the check in process was quick and easy and our room was ready which is always great after a long car trip. We stayed in room 55 which was the luxury spa suite and it was just that. The room was super clean and had a boutique style to it with well thought out dressings and finishes. The room had a warm inviting feeling to it which made our stay so comfortable. As it was the holiday season we decided to have dinner at the hotels restaurant The Lobby - the menu was well planned and fitted to the season and the food was 5 star. Would definitely recommend to anyone who stops through Tamworth.

"Tired and old"

1
22/12/2015

Arrived for 1 night bed was clean and very comfortable but the rest of the room needs a total overhaul. Spa bath was black and worn, paint off walls and plaster patch ups everywhere. Carpet was old needed replacing and bench cupboards need replacing. Reception was welcoming but would not stay here again unless they did a total revamp.

, Manager at BEST WESTERN Sanctuary Inn, responded to this review
Our behalf of our entire team, I would like to apologise for not exceeding your expectations. The room that you booked is advertised as a unrenovated, economy guest room, clean room but older style. I can assure you we are in the process of renovating all our guest rooms, perhaps if you choose to stay again, you could try one of our Premier renovated rooms. Your satisfication is important to us and we will be using your feedback, you gave us to implement improvements to ensure a better experience for future guests.

"an ideal location on junction of Oxley and New England Highways."

4
19/12/2015

Arrived at end of very long day and a little travel weary. Two rooms in suite configuration awaited us. Well appointed and comfortable. Staff on desk efficient and pleasant. Capped off day with very nice dinner in their restaurant. The steak would have rivalled many in more upmarket dining halls. The staff serving on table were local and laid back but very helpful. No hesitation in recommending all, and will be back.

SanctuaryInnTamworth, General Manager at BEST WESTERN Sanctuary Inn, responded to this review
Thank you for your positive feedback! We are so happy to hear that you enjoyed your stay with us. We take great pride in every detail at the Sanctuary Inn, We look forward to having you back and staying with us again. Kind Regards General Manager

"unprofessional attitude.... front desk receptionist ........"

3
14/12/2015

The receptionist at the front desk ruined what was otherwise a pleasant stay at the so called sanctuary inn .....she was ill equiped to handle legitimate problems and was argumentative and rude when we tried to explain our concerns about the television not working in our room after a very long day on the road ...multiple excuses were fforcefully conveyed by the woman indicating that the problem was Foxtel & free to air facilities that had nothing to do with the motel. When we suggested that a compensation should be offered we were clearly told that the cost of $ 129 for a Sunday night was a very good deal & we should be satisfied with that ...we were told that no other guests had complained & our expectations were unreasonable. We were also told that the manager would discuss the situation with us at checkout time in the morning but there was only a junior on the desk & the manager was nowhere to be seen. The manner in which we were treated will influence our perception of the " Best & Western chain"....A classic case of bad attitude .....the room was pleasant enough& clean but really quite basic & dated for the price....certainly not a sanctuary! There are other options in Tamworth worthy of consideration On the positive side the meal in the restaurant was of excellent quality, big city prices-as was the wine however the meal was certainly a cut above the average....... And the waitress in the restaurant was a stark contrast to the receptionist...a delightful young lady,helpful and professional ....she had obviously learnt that to work in hospitality it is best to be hospitable.......

, Manager at BEST WESTERN Sanctuary Inn, responded to this review
On behalf of our entire team, I would like to apologise for not exceeding your expectations. The situation in relation to TV channels not being operational was out of our control, on Monday morning the Foxtel Technician visited the property and attended the site which was a quick repair, the receptionist on duty on Sunday night, did call Foxtel twice and spoke to a technician who advised our receptionist that they were working on the default and hopeful to have it repaired in 24 hours, the problem was completely out of our control, as the receptionist did endeavour to explain the circumstances, we are pleased that you were satisfied with your meal and service in the restaurant. I was supervising in the restaurant upon your checkout and the receptionist advised that you did not ask for me. Thank you for your feedback, which ensures a better experience for future guests.

"Not sure about next time"

3
14/12/2015

Tamworth motels are overpriced because they can regularly fill the house due to the many sporting events in the city. I struggled to convince myself that I received $139.00 of value for a standard room. Pros - the bed linen was fresh and white...love the doona arrangement. The bathroom was very clean including the shower curtain. Internet was free and very handy for checking emails. Cons - The furniture is very old and needs to be updated. The bathroom décor also needed to be freshened up. The aircon was appalling - a very old and noisy wall unit which we had to use when we were desparate because there is no access to fresh air unless you open the door. We were there for 3 days. I asked the housekeeping lady if we could have more milk on the 2nd day and I am still waiting for the milk. A friendly reception depended on the person working at the time. Jay was lovely.

"as someone once said... ' I'll be back '"

5
12/12/2015

A friend had recommended this hotel to me and they were spot on !! Greeted ever so pleasantly as soon as I entered the beautifully presented foyer, my 2 night stay certainly did not disappoint. My room was nicely renovated, clean, fresh and the bed and pillows super comfortable. Nice and quiet and had 2 undisturbed sleeps, a great shower also !! I decided to try the ' Lobby " restaurant on premises and must say, 5 stars probably isn't enough, sensational meals, entree, mains and dessert ( try the strawberries ) My compliments to the chef and also the restaurant staff, thoroughly enjoyed ! unfortunately I couldn't eat there on the second night due to work commitments... Breakfast also did not disappoint and Rachel is a lovely hostess with a very pleasant demeanour. The restaurant and foyer/ bar area is extremely welcoming and clean. All in all I thoroughly enjoyed my stay. The staff are a delight from reception right through to the house keepers and the hotel manager, Evelyn , took the time to ask if my stay had been satisfactory as I was checking out..... it more than certainly was and I will definately be staying here again on my next trip to Tamworth. ThankYou Best Western Sanctuary Inn.

"The pleasant and friendly staff"

4
18/11/2015

My wife and I had the pleasure of staying at the Sanctuary Inn in Tamworth recently. I travel extensively for work and decided we would have night at this particular motel as I have heard good reports about the motel. I must say from the time we booked in to the time we left our stay was most enjoyable. The friendly greating we we received from the lady who was working at reception was very unusual to what I am usually treated by at most motels.She had a smile on her face, she was pleasant and she engaged with us The rooms were extremely clean and we'll appointed, they accommodated for my wife who was on crutches at the time,with a room close to reception and the restaurant. The food in the restaurant was what you would expect from a motel of this standard. Complements to the motel and its owners

"Good"

5
12/11/2015

I've stayed many times at the Sanctuary Inn and I've never been disappointed. The staff are friendly and the rooms are modern and clean. The restaurant is a little expensive but the food is delicious. The breakfast is also very good. Although its situated next to the highway there is very little traffic noise.

"Stayed on the way back home"

4
29/10/2015

Picked this hotel by chance. The reception staff were very friendly and were able to fit me in, (Motel full that night), and I got a family room. The Motel looks like it is being updated and there are works going on. Room needs the work, but was comfortable and quiet.and with the Restaurant on site it makes it very convenient.

"Back again for another stay"

3
22/10/2015

We have stayed here before but came back for a night as we were in town for a show. We had stayed here a while ago and I didn't think the place was anything special back then. We had a smaller room this time which seemed a bit newer. It was a nice enough room and seemed clean enough. The A/C made a funny noise all night but wasn't too bad. We had tea in the restaurant and oh my gosh..... that was the best food i've ever had! Very expensive for a family to eat there but it was so worth it. The staff in the restaurant were also very nice. I tried the wi-fi this time on the kids tablets and don't bother with it, its too slow and can only work on one device which just screams cheap and tight practices on behalf of motel. Overall it was a better stay this time and little things don't bother me too much but as always its the price that gets me, it could be a little cheaper.

"Reasonable value close to the town centre"

4
20/10/2015

Comfortable bed, hot shower and fairly quiet in our room at the back of the property. The room fridge was full of mini-bar items and needed unloading to fit our own stuff in it. It might be meant as a convenience but it makes it a nuisance if you actually wish to use it for yourself. The trees are nice but are tearing up the kerbing so mind your car doors.

"Poor room but nice restaurant"

3
16/10/2015

This is one of a number of Best Western motels in Tamworth so make sure, when you book, that you choose correctly. Some are on the Sydney side of Tamworth, this one is on the main Armidale Road and, unfortunately is located on a busy intersection - the main highway to Queensland. If your room is on the highway side it is very noisy, great if you like the sound of compression braking and heavy vehicles but this can make sleep difficult. Great if you are a truck-spotter. Nineteen big rigs in 20 minutes although the frequency reduces as the night goes on. The block of rooms I was staying for some nights was very, very tired and, frankly, a little dirty. The room was consistent with a 1970s style modest motel room. I suspect it had been some weeks since the carpet was vacuumed. Forensics, I feel sure, would have a field day. Parking for my room was a little distance away from the room. The bathroom was of fair size but again broken tiles and a poor shower recess detracted from the comfort. Internet access is supposed to be free WiFi but I found it to be very flakey and resorted to my 4G on my iPad - quicker and more reliable. Having said that I have stayed for work in a newer room and set back from the highway which was considerably quieter. The staff are excellent and the on site restaurant (The Lobby Restaurant and Bar) very pleasant with quality offerings and a good wine list at reasonable prices. There are better accommodation options in this pleasant rural city but the restaurant is worth a visit.

"Great Place to Stay"

5
30/09/2015

Stayed with friends for 1 night on our way to Mudgee. Having to book about 10 rooms the experience was very easy with no problems at all. The staff are very friendly and professional. We had a BBQ in the pool area which was clean and tidy. We all had breakfast which was of a high standard and very enjoyable. This motel is a must stay if visiting Tamworth.

"Not so family friendly"

2
24/09/2015

Our your child was ill with a respiratory issue and we had the smell of cigarette smoke coming through a vent in our room. When it was reported to staff they tried to say it must have been the smell of the hotel fireplace which it wasn't & would not entertain the fact that it was cigarettes. The hotel restaurant prices were also not family friendly. On the plus side, the family rooms were large.

"Disappointing"

3
16/09/2015

We only stayed overnight in the Sanctuary and we have stayed they before. Unfortunately even though our room was non smoking the bin for the smokers had been placed under the awning outside our bathroom window. When the exhaust fan was put on it drew the smoke(as there was a mesh vent) in through the window and into the room. At 9.30 at night we felt we were sitting in a room with a smoker. The tariff for the room was high and although the room was very clean we could smell the smoke all night. Both my husband and I are non smokers and were exhausted as we had traveled from Brisbane so it was very disappointing. I hope the Sanctuary can address this issue for the future.

"Expensive night"

3
09/09/2015

Stayed 1 night here, cost us $135.00, room was not up to date, floor needed repairing & some of the tiles were off. The aircon was noisy & rattled. Food was overpriced. Everytime you opened the door it hit the fridge.

"Great place to stay"

5
07/09/2015

We stayed there overnight on Friday the 5th September. We had a Queen Spa Suite. We had some minor issues with the card to get into the room but the staff were excellent doing everything they could to fix the problem which required a couple of new cards but everything worked out well in the end. We had breakfast there and it was great, good menu and I loved the touch of a quick phone call letting us know the meals were on the way to our room, just in case we over slept. Check out was fast and easy staff made our stay so enjoyable we will be back again when we stay in Tamworth