The Lord Street Hotel, BW Signature Collection, Southport

Would like to thank the staff at this establishment for a 5* stay from start to finish, so professional and friendly , beds are well comfortable, definitely use again, the bar area is well worth visiting for sporting enthusiasts.

The lady on reception was welcoming, friendly, professional and informative. We checked in online so we just had to sign for our room,pay and got our keys. We stayed for 2 nights, Friday and Saturday. The room was very modern, spacious, had air conditioning and a lovely bathroom. The whole hotel was immaculately clean, spotless, with really comfy beds and crisp sheets. Because the room was above a local bar the noise at nights and early in the morning could be an issue. On Friday the music ended at 22.30, on Saturday it went on through the night and stopped on Sunday , 02.00 am followed by rowdy kicking out. We were woken on Saturday morning by the beer barrels being delivered about 07.30. Breakfast is served across the road at the sister hotel, The Bold. Probably wouldn't stay here next time because of the noise and limited parking. Very pricey for 2 days

Big massive thank you to Alex and few other members of team all lovely people room amazing food lovely Terrance in champagne bar lovely Bed so comfy nothing to much trouble Definitely be back for another stay xx

Fantastic weekend away, staff absolutely brilliant, hotel stunning, spotless & clean, nothing Is to much trouble, great atmosphere, made to feel at home, cannot wait to go back, thank you all at " The Lord Street Hotel"!

Matthew is a great guy, 10/10 bartender, made us feel really welcome during our stay, top notch customer service definitely deserves a bonus this month! Lord street hotel is in an ideal location for city centre amenities/travel links.

Booked this hotel as we have been to southport a few times and was very curious. We were not disappointed initially had a upper room but found that too be a little small for us but we were pleased to be able to be move to a much larger room with a great view of the town..room 110. Staff are very accommodating and very friendly although we are still in a pandemic the hotel is very clean and we not nervous about our stay. Breakfast is across the road at the sister hotel The Bold were you are served to very generous portion of excellent tasting food. Staff again very accommodating The hotel is located in a very hip area of Southport lots of nearby bars and upmarket restaurants in the area. The Lord street hotel itself has super bar and upper terrace champagne bar nicely decorated plus The Punch Tarmey sports bar downstairs. All very tasteful decorated and comfortable We had a superb weekend and thank you to Sandy , Ian and Kerry for your hospitality we will be back

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear nadpau Thank you for your recent stay and review, I will pass on you kind comments onto Sandy, Ian, Kerry and all the staff at both venues, it really does mean a lot, thank you. I am pleased to hear we was able to offer you an upgrade in rooms. Once again thank you and we look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

Our first visit to Southport, and The Lord Street Hotel provided a perfect central location to explore. Our room 102 was lovely, very clean and quiet and the added luxury of air con was very much appreciated during this heat wave. All of the staff were helpful, friendly and in particular the guy with the pony tail serving in their Irish bar next door. Breakfast is served over the road at "The Bold" hotel, which is also a lovely hotel but they really need to sort their service. We waited to order breakfast around 20 minutes, and we are still waiting for our coffees :) Several people just got up and left. A lovely break!!

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear 94caroleh Thank you for your recent visit and review, I am really pleased to hear you had a great time and that the staff were helpful and friendly and especially Nick, who I will pass on your kind comments. Please accept my apologies over the wait time at breakfast at our sister hotel, I will speak to them and ensure that further training and standards are put into place immediately, thank you. Once again thank you and we look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

Stayed at the lord street hotel from Friday into Saturday, received a courtesy call the night before my arrival which is always a lovely touch. On check in I was greeted by a gentleman who explained everything promptly. Contact is minimum due to new procedures post Covid-19. We booked a ‘cosy' double, i was very much surprised, the room was ample in space and had everything we needed. View wasn't fantastic but I was on a weekend away in Southport, who stands at the window in their room?! We were invited for drinks on the balcony bar and had some of the best cocktails we've had in a while. After dinner we returned to the hotel to revellers singing and drinking and generally having a very good night. I was concerned as we were above the bar and just wanted an early night but this was no problem whatsoever we were not disturbed once. Finally check out was swift and genuine. Staff are a credit to the hospitality industry. I just hope it isn't too busy for us to book next time we are in the area!

We went to stay at this place at the last minute as we had been let down by a previous hotel booking somewhere else. Claudia on reception went above and beyond to get us a double and a twin ready in just a couple of hours, the rooms were beautiful, spacious and comfortable, would definitely stay there again and a big thank you to Claudia

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear janem-s04 Thank you for your recent stay and review, I am pleased Claudia was able to get the rooms ready for you, I will certainly pass on your thanks and kind comments onto her, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Lord Street Hotel

1st ignore the bad reviews this hotel is excellent, 2nd make sure you book here. We stayed in their top floor suite and as soon as we walked in it was as lovely as the photos look. We dealt with Claudia on front desk who went above and beyond to accommodate us and must say the most helpful receptionist we've come across on our travels. The hotel is amazing, clean, warm and very friendly. Breakfast is across the rd at the bold (sister hotel) 20 sec walk no problem. Nice breakfast, excellent fillet steak!! On breakfast served by a young lady called isobel, served always with a smile. So to sum up, a big review but feel it warrants one.. a must if you want to stay in Southport.

We checked in very quickly and swiftly(couldn't fault it). We booked room service for our breakfast with hot drinks and then went out for the evening. We came back about 11ish and went to our room, and the music from the Irish bar down stairs was horrible, it was like being sat on bass drum, this finished about 2ish. I knew the hotel was fully booked or else I would of complained. We awaited breakfast in the morning at the time we booked it, and it arrive 20mins late no hot drinks, it was also luke warm. Overall I feel that paying £125 for this was over priced.

I booked the lord street hotel for 2 nights for my partners birthday on the 24th.. So booked 2 nights 23rd to 25th July a deluxe room with a extra large bed at the price of £268.02 including breakfast.we arrived just before 3pm and booked in. I asked the receptionireceptionist was it a deluxe room with extra large bed. She reply yes.its a lovely room on 1st floor room 109.so we got lift to 1st floor went into room 109 and it was a small room with a normal size bed. I went back to reception and told the lady about the room. She said I only booked a cosy room. She got my details up and I showed her my receipt. She then said sorry and only room was on the 3rd floor room 122 so we went to room 122 lift to 1st floor then walked up to flights of stairs with cases.we entered room it was not a deluxe room again with a normal bed and a small window over looking a roof and old building next door with empty drug canisters in gutter.then we had no toilet roll in bath room or milk and tea bags so had to ring reception.a girl knocked with toilet roll with a plastic spool in the centre so must of come from a machine and milk in a jug and tea bags so that's our 1st hour. So Friday .wait for this you have to go over the road to the Bold hotel for your breakfast and not being funny it was terrible.any after breakfast we went for long walk while cleaner went in room. We got back room about 2ish and the room had not been cleaned and knocked to clean it.now room 122 is a attic room so as a slanted ceiling my partner who is 5ft 2 banged her head twice on the ceiling. We checked on the Saturday went over road for breakfast which was much better. But we will never stay in the bold or Lord street hotels again.

Stayed for 2 nights with our 2 sons. Room lovely and spotless. Great location. Lovely view over Lord Street. Staff helpful. Breakfast is served in the hotel across the road - The Bold. Took 45 mins from sitting to get a cup of tea. That's a long time!! Place was pretty empty too. When food eventually arrived it was fine. Menu said selection of cakes and pastries. Not so - they had none. Toast and jam - only have marmalade. Small things but annoying as the menu was misleading.

Had a great time. location great. staff friendly .room was very good value for money everything we needed in room good bathroom (wet room ) southport is a great place to visit plenty of bars and places to eat

Enquired at last minute for 2 room and the gent on reception was most helpful. Very comfy beds, wonderful sleep And the atmosphere in the hotel lounge bar was great. The staff are very friendly chatty and welcoming.

Absolutely beautiful hotel which we were switched to last minute lovely anniversary tray totally unexpected thank you the check in guy at lord street hotel at the end of the night was fabulous breakfast in the Bold one of the best breakfasts we have had in a long time .would definitely return

Beautiful rooms, very clean....but what makes this hotel is the outstanding service from every single member of staff we encountered. Very friendly and nothing was too much. Would definitely return. Convenient for all amenities too.

This hotel exceeded expectations ,to was not ready waited 10 mins got an upgrade ,the place was well presented and really done it for me. Staff were brilliant to say the least and if I go to Southport for a proper leisure visit THIS IS WHERE I WILL BOOK lol

Extremely surprised how lovely this hotel was from start to finish. On the price of the room and breakfast we wasnt expecting it to be grand and we were quite shocked at just how nice it was.The staff were welcoming and pleasant. The room although small was decorated very stylish and was very clean. I loved the air conditioning and hubby liked that the wifi was free. Breakfast was included and comes from the pub across the road but dont let this put you off. We booked breakfast for 9.30 and it arrived on time, my eggs were a little cold but everything else was pipping hot. It was so big that we couldn't finish it and almost 10 hours later we've still not eaten anything else (definitely salad for tea). My only complaint was there was no black pudding. This was our first time in Southport and we will definitely be returning and most definitely booking in at Lord Street Hotel.

Well what can I say about our stay, absolutely amazing, from check in to check out. The first room was beautiful, the second room on a upgrade was even better. Beautifully decorated, immaculately clean and everything you needed. The bar area was also decorated to a very high standard, although a full selection of drinks not available due to COVID 19, what we did have was very good. Woukd like to thank all members of staff who bent over backwards for us, a special mention to Janet for the upgrade, amazing. Cannot wait until we visit again.